Verizon Fios Reviews

I have a number of "smart" Wi-Fi connections in our home that depend on Verizon FIOS. When it works it is great. However, the Verizon Fios service connection repeatedly disconnects requiring a hard reboot of the router or ONT to reconnect Wi-Fi network service. This is not a huge problem when one is at home and can reset the router or unplug the ONT. But when you're 500 miles away that is not possible. Okay, there is a Verizon app that will sometimes allow one to reboot the router from 500 miles or, more often, it reports that your router is unreachable. The app troubleshooting will occasionally resolve the issue. But, it is just totally unacceptable losing connection with the home security on a repetitive basis. The ONT/Verizon Wi-Fi Router should be able to auto reset when Verizon signal is reestablished. Maybe there is an ONT/Router upgrade that I have not heard about.

This is my third time calling to cancel my services. The internet works fine, but the customer support is basically useless, they don't seem to know how to do anything.

Unfortunately stay the h away!!!! Lies to their customers on repeated phone calls. They wouldn't know the truth if it bit them on their a. Bill goes up every month even when reps lie on the phone they took care of. These people violate FCC laws and rules every day. Do not believe these positive reviews because they're being done by Verizon themselves that's a fact. This company upper management actually condoned lying to customers because why??? They can get away with it. I know more about their owners than they think. Absolutely trash as a company. Definitely don't care about customer service at all. They screw over seniors every day.

I am a participant in the Verizon Forward program. On March 13, 2026, I was promised a 'seamless upgrade' to keep my internet affordable at a permanent $19.98/month rate. Instead, Verizon used this as a bait-and-switch to move me off my reliable Fios fiber line and onto an inferior 5G Wireless system that does not work. One of the new 5G units arrived defective (Solid Red Light), and the signal range is significantly worse than my 'old boxes.' My bill is now a mess of unauthorized charges ranging from $0.57 to $72.00, ignoring the signed agreement and my Verizon Forward status.

I hardly write reviews, but honestly I had to. I believe it's safe to say I just about hate this company. Most of the customer service representatives are incompetent. Have you repeat yourself several times. Keep transferring you to different departments. I dread calling them. There has never been a time when I wasn't on the phone for well over an hour everything, ending with a massive headache. Not to mention the service is constantly going in and out, having to keep troubleshooting and they are not the most affordable. I just terminated all my services with them. I don't pay my money to have to continue dealing with this.

Wish I could give zero stars. This could quite possibly be the worst provider on the planet. Their services are by far the worst I’ve ever encountered. The technology they use is not intuitive, does not work with every television (I have an LG that I purchased seven years ago, their technology could not work with it) and quite frankly it just sucks. Fios TV never worked properly from the moment it was installed.

Did not deliver what was promised when I canceled; they kept on charging me for service. Very tough to get a hold of. Unwilling to understand the issue. That's why I went back to Spectrum for much better service and have people you can resolve your problems with. Every time I think of using Verizon, it turns into a problem.

I’ve been contacting FIOS via chat, call and actually going to a Verizon location for > than eight months with no resolution. Each time they say it’s resolved but it never is fixed. The internet has to be downloaded from Settings at least 10x a day. I’m unable to get into the Fios home app to access shows on my phone. This app says that I will receive a text to verify, but it doesn’t arrive. The NBC connection has been down and the Olympics are beginning soon. I’ve been with Fios for > 20 years. I’m looking into other companies, because it appears that FIOS is unable to correct any of these issues.

FIOS speed is the biggest plus. Customer service is wretched. If you can actually get through to a rep, they either don't know the answer or give out misinformation. The website is impervious to customer feedback and is terribly confusing to use, to the point that sometimes give up altogether. I reserve a special word for FIOS TV. Today I received an email: "Your Verizon TV Plan Now Includes ESPN Unlimited!" Great! No one in my household watches sports. We didn't ask for this and resent having to subsidize the viewing preferences of others. I'd much prefer to be able to opt for other programming, but we aren't given that choice. Finally, the basic TV lineup includes a paltry handful of stations. Compared to Spectrum, it is pathetic. If it weren't for my wife, who highly values the wifi speed for her work, I'd cancel FIOS and return to Spectrum in a nanosecond.

The FIOS TV service is expensive, unreliable, tech support ineffective and DVR functionality horrible, I dropped it after several months of frustration. The internet service is good and reliable, requires minimum interaction with the miserable FIOS tech support so I kept the internet service after getting an excellent retention deal. Their website is bad and counterintuitive. The AI (Artificial Idiocy) based FIOS automated phone "assistance" will drive you crazy. Their VISA gift card can only be used to buy Verizon merchandise, so it is totally useless to me.