Verizon Fios Reviews

Since May of 2026 I have received nothing but a run a round. Call them for service and they sold me on an upgrade on my internet. Which they lied and told me I was going to have faster internet. In the long they did not upgrade my internet to the speed I was pay for. In July 2026 I called and canceled my services. Lo and behold August comes around and they withdraw from my account a full payment. I call them. They tell me I owed them for 10 days service. They tell me I should have my refund by the end of August. It is now we are in October. They send me a Mastercard that I have to pay 4.95 to use my own money. In the meantime I am out 145.00 and can't get my money back. I will never recommend Verizon to anyone.

I have never experienced such poor customer service in my life. I echo a lot of what has already been said. From what started as a trial ended up to be this drawn out process just to cancel service. I used the internet for a few days yet it took countless conversations, hours of my time, and months just to end a 3 day trial. The A.I. service was horrendous but the actual people were unfortunately not much better. If I cared enough, I would make sure everyone that I know heard my experience and switched services to avoid the same experience.

Verizon Fios is okay. We had them for years, as long as you don't need to speak with billing. When we moved to FL, they did not have Fios in our area, so we turned in our equipment, and we were owed a credit that they said billing would handle. That's where it all goes south. It was only $38, but that's not the point. When you owe someone, you pay them. Reaching a live person is like trying to get someone to shake hands with you if you have the plague. After receiving nothing for months, the credit dropped from my zero bill. Even after giving them the account # and all the info I could, they just passed me around for an hour until I gave up. Verizon Fios are deadbeats.

VERIZON HOME INTERNET IS NOT READY IN ST CLAIR SHORES, and they don’t care of you go without service for days. I have two homeschooled children, and two medical devices that require internet. Sent me the wrong modem first, then lied about an extender that was “supposed” to be delivered today. Been without internet and WiFi since Thursday. No work, no school, no medical alert, no seizure alert device. ZERO CREDITS FOR 25 Hours of my time.

VERIZON - This company does not even deserve my 1*..... Their customer service is beyond rude including the manager. You are just wasting your time trying to get your issue resolved, leave me with no option but to cancel my tv service with them. They are totally incompetent.

Is there something lower than 1? Just spent 2.5 hours in a chat trying to resolve a single issue. I think I was connected to NINE different people, 3 of whom told me that they would be the LAST person I would have to deal with. At least 2 were supervisors who said I was at the highest level of support. After the first hour many of them said I my issue would be resolved immediately. Ultimately... they disconnected from me with no sign off or any resolution. That's Verizon customer service for you.

No kidding, their customer service never answer the phone, as soon as you get the live agent, they transfer you to another AI voice, and another waiting time, In the end? Phone just hung off by itself, total waste of 3 hours. This is Verizon at 2026.

I have been a loyal Verizon Customer for years. I recently took over our home Fios account. I had to setup everything over the phone. When I input the correct information the gentleman informed me that the system was not accepting it. I put in the same information as my mobile account and the system wouldn’t take it via mobile input. They had me add 2 more digits because the account wasn’t being accepted when attempting to withdrawal. I got hit with a Surcharge Fee “Return Payment Fee” due to their f up. I don’t understand how it is on me if the original information I input wasn’t being accepted but the false one was. They asked for an 8 digit account which is not what I have.

Atrocious customer service and fraudulent charges. I had Internet with Verizon for a couple years and ended up switching because the speed was slow and found something less expensive. They requested equipment return to their store or mail in. I went to a Verizon store and the rep there told me that my router was too old and Verizon wouldn’t take it back anyway; they’d trash it. I said I wasn’t comfortable with that, so he said I could still ship it back via UPS. I did, obtained a tracking number, and confirmed my equipment arrived. I continued to get emails threatening that I’d be charged if I didn't return the equipment. I called, struggled to even get through the automated bot to a real person (no access to my account due to cancellation and no Verizon mobile number made it nearly impossible). Finally, I was assured equipment was received, should be no issue and it’ll get scanned in accordingly.

Honestly the worst experience ever with Verizon. I work from home. I need internet access over the weekend. I won’t be able to have internet for 4 days. Then I will be charged 100 if quote on quote it’s an issue with me. If I have to wait 4 days for internet service that I require to do my job and pay my Verizon bills. Why the F would it be empathetic to tell me, "Well we can’t help you and fix the problem but you’re going to have to pay a fee." Like that’s not an immediate fix. Which is causing me a problem at my job which stressing me out more.

I am not happy with them and I have only been a customer since January 2026. They slow down my internet when I go over and its SLOOOOOOOOOW. I am constantly unplugging my modem. Constantly losing my internet. They won't take money off my bill. I am a highly unsatisfied customer with them. They are no better than Optimum who I switched from.

On July 23rd, 2 gentlemen dug up my yard without permission and cut the line for my underground dog fence. They called their boss, Kevin whose response was "Oh shit!" Kevin gave me his name and number to contact if they did not properly repair the line. I had to have the dog fence company come out July 27th to properly repair the damaged wire. I paid $150 for the repair and have pictures to show the damage and improper repair. July 28th, I emailed the invoice and pictures to Kevin. July 30th, I called Kevin to find out the status of my claim. July 31st, he informed me that I would be receiving a check to reimburse the cost. Aug 8th and 10th I left text messages for Kevin about the status of the check.

Unfortunately, the service has declined tremendously. I have been a customer for over 15 years and had to cancel. They had to come to my house 3 times in a 2 week period because they couldn’t figure out how to fix the issue. They left wires down in my driveway and said they did a “temporary fix”. I have spent hours on the phone trying to resolve issues and if you pick the option to schedule a call back you don’t actually get a call back. It’s sad because they used to be one of the best. I know so many people who have started to cancel after years of service. They really don’t seem to care though when you call and will hang up on you. It’s too bad they seem to have a monopoly in some areas and other providers aren’t available.

I am set to a cancelling my consumer relationship with Verizon Fios/Internet. A year ago, Verizon made an error, connecting my account to another person's Verizon mobile account when they added an additional line to their mobile service. When I saw that my credit score dropped @80 points, I immediately accessed my credit report. The additional mobile phone line from another individual's account, was somehow connected to my Social Security number in the Verizon system, so it went to collections without my knowledge. Verizon refused to provide a statement that I inquired about the account and refused to remove it from collections, despite their error in connecting my social to another customer. The collections amount was approximately $430.

Three weeks ago I had Fios installed at my home for tv and internet. Internet is okay but TV has been a problem since day 1. After waiting an hour on hold for a technician I finally hung up. The marketing agent gave me a number where a live body would answer. The TV wouldn't "turn on". I could get to HDMI 1 but then a screen saying "no signal" would pop up. So now, the brilliant technician said I would have to unplug the HDMI 1 plug from the tv box and replug every time I try to turn on TV. Outrageous. What is the problem? Their technicians are reading screens and coming up with a quick and easy answer. God forbid they send a technician. I don't want to go through another install of some other provider. Xfinity is just as bad. Be careful.

I rarely leave negative reviews, but this experience has been beyond frustrating. Our Verizon Fios service went out on Sunday, and as of Friday it still has not been restored. The first problem was Verizon’s outage page. We entered our address, and it reported there was an outage in our area and instructed us to wait 12 hours. We trusted that information, only to later find out it was completely inaccurate. That cost us an entire day before we even contacted customer service. When we finally called, we waited on hold for over an hour before reaching someone. The earliest appointment available was two days later.

Their Fios is not working well. Slow and lots of little glitches causing service disruptions. I have called their help many times @ Customer support more times than I should need to. Took 12 calls setting up phone & internet service trying to get the right billing costs — I won’t even detail all but they had quite a difficult time finally getting the promised & best pricing ….Seemed the pricing changed every time I called with the issues of the day so all I can suggest is keep meticulous notes and ask lots of questions based on the issues you might ever heard or now have. To keep calling otherwise you might just as well cancel because hoodwinking customers can happen by choice & chance.. Oh the Fios internet service will not work if you use VPN!! Warning! One if those little things they don’t advertise, Wish I had stayed with v’sible but thought getting my cell & internet on the same bill might be good idea but no!

Internet equipment came in. Was unable to set up. Called for an agent to come out, no one came out. Call to cancel service they would not. They also said I did not return equipment which I did. Now they have me in collections for services not rendered. To sum it up just say no. If I can rate zero I would.

Verizon Fios home internet sucks so bad!!! I got 1Gig fios internet installed last month and since then, having so many issues....the speed keeps dropping to 50mpbs all the times... and Verizon can't figure out the issue or fix it once in for all....

This is an awful company that has harmed my family. My dad’s tv was not working Wednesday. Verizon came out Thursday to fix the problem spent several hours there and the tv was working. Around 5 minutes later when the Verizon guy left the TV stopped working again. Verizon could not come out until Saturday. The Verizon guy was here several times and seemed to fix the tv. It worked until the next day I was working on something very important die today and the internet stopped working as well as the tv and phone. I called Verizon and they said this problem is not fixable over the phone and someone would have to come out but could not until Monday or Tuesday. As a result, the document that is due today to city officials may not get in today which could severely compromise our family!!!

After several attempts through phone and in person to find a solution to our modem problems, Joseph **, from Verizon in Waltham, was personable, Knowledgeable, patient and very helpful. I would recommend to any client to go to Waltham and ask for him! And I'd wish all salespeople were like him

I have never dealt with a company with more billing incompetence. Every single month both my cellphone bill and home Fios bill are incorrect and every single month I have to call them to get it fixed. Fios is charging me for services we haven’t had in months (example Netflix) and when we switched our phones over from AT&T our new cellphone bill was promised to be $125. For the past five months it’s been approximately $200. Every month the estimate on the app says $122 and then right before billing they pull a bait and switch and it goes up to $192. Every month I’m Promised the next month it will resolve and it never does and it’s hour on the phone with them again. I should have just stayed with AT&T.

I have had a problem with my tv service freezing and or buffering three times now. Unsurprisingly two times happened on the weekend and overnight. I was talked into increasing my internet speed to the maximum offered. Still have the problem again. Still cannot talk to anyone because Verizon Fios offers a 24 hour product but no technical support service to deal with issues overnight. I'm done! The service is more expensive than most and has horrendous customer support. I have been with Verizon for 14 years until tomorrow.

I have a number of "smart" Wi-Fi connections in our home that depend on Verizon FIOS. When it works it is great. However, the Verizon Fios service connection repeatedly disconnects requiring a hard reboot of the router or ONT to reconnect Wi-Fi network service. This is not a huge problem when one is at home and can reset the router or unplug the ONT. But when you're 500 miles away that is not possible. Okay, there is a Verizon app that will sometimes allow one to reboot the router from 500 miles or, more often, it reports that your router is unreachable. The app troubleshooting will occasionally resolve the issue. But, it is just totally unacceptable losing connection with the home security on a repetitive basis. The ONT/Verizon Wi-Fi Router should be able to auto reset when Verizon signal is reestablished. Maybe there is an ONT/Router upgrade that I have not heard about.

This is my third time calling to cancel my services. The internet works fine, but the customer support is basically useless, they don't seem to know how to do anything.

Unfortunately stay the h away!!!! Lies to their customers on repeated phone calls. They wouldn't know the truth if it bit them on their a. Bill goes up every month even when reps lie on the phone they took care of. These people violate FCC laws and rules every day. Do not believe these positive reviews because they're being done by Verizon themselves that's a fact. This company upper management actually condoned lying to customers because why??? They can get away with it. I know more about their owners than they think. Absolutely trash as a company. Definitely don't care about customer service at all. They screw over seniors every day.

I am a participant in the Verizon Forward program. On March 13, 2026, I was promised a 'seamless upgrade' to keep my internet affordable at a permanent $19.98/month rate. Instead, Verizon used this as a bait-and-switch to move me off my reliable Fios fiber line and onto an inferior 5G Wireless system that does not work. One of the new 5G units arrived defective (Solid Red Light), and the signal range is significantly worse than my 'old boxes.' My bill is now a mess of unauthorized charges ranging from $0.57 to $72.00, ignoring the signed agreement and my Verizon Forward status.

I hardly write reviews, but honestly I had to. I believe it's safe to say I just about hate this company. Most of the customer service representatives are incompetent. Have you repeat yourself several times. Keep transferring you to different departments. I dread calling them. There has never been a time when I wasn't on the phone for well over an hour everything, ending with a massive headache. Not to mention the service is constantly going in and out, having to keep troubleshooting and they are not the most affordable. I just terminated all my services with them. I don't pay my money to have to continue dealing with this.

Wish I could give zero stars. This could quite possibly be the worst provider on the planet. Their services are by far the worst I’ve ever encountered. The technology they use is not intuitive, does not work with every television (I have an LG that I purchased seven years ago, their technology could not work with it) and quite frankly it just sucks. Fios TV never worked properly from the moment it was installed.

Did not deliver what was promised when I canceled; they kept on charging me for service. Very tough to get a hold of. Unwilling to understand the issue. That's why I went back to Spectrum for much better service and have people you can resolve your problems with. Every time I think of using Verizon, it turns into a problem.

I’ve been contacting FIOS via chat, call and actually going to a Verizon location for > than eight months with no resolution. Each time they say it’s resolved but it never is fixed. The internet has to be downloaded from Settings at least 10x a day. I’m unable to get into the Fios home app to access shows on my phone. This app says that I will receive a text to verify, but it doesn’t arrive. The NBC connection has been down and the Olympics are beginning soon. I’ve been with Fios for > 20 years. I’m looking into other companies, because it appears that FIOS is unable to correct any of these issues.

FIOS speed is the biggest plus. Customer service is wretched. If you can actually get through to a rep, they either don't know the answer or give out misinformation. The website is impervious to customer feedback and is terribly confusing to use, to the point that sometimes give up altogether. I reserve a special word for FIOS TV. Today I received an email: "Your Verizon TV Plan Now Includes ESPN Unlimited!" Great! No one in my household watches sports. We didn't ask for this and resent having to subsidize the viewing preferences of others. I'd much prefer to be able to opt for other programming, but we aren't given that choice. Finally, the basic TV lineup includes a paltry handful of stations. Compared to Spectrum, it is pathetic. If it weren't for my wife, who highly values the wifi speed for her work, I'd cancel FIOS and return to Spectrum in a nanosecond.

The FIOS TV service is expensive, unreliable, tech support ineffective and DVR functionality horrible, I dropped it after several months of frustration. The internet service is good and reliable, requires minimum interaction with the miserable FIOS tech support so I kept the internet service after getting an excellent retention deal. Their website is bad and counterintuitive. The AI (Artificial Idiocy) based FIOS automated phone "assistance" will drive you crazy. Their VISA gift card can only be used to buy Verizon merchandise, so it is totally useless to me.

The monthly price keeps increasing as the selections keep getting worse --- reruns of ancient shows or disgusting new ones. And the portion of advertisements per hour seems to have no limits! After over a decade, I am seriously considering Spectrum or another carrier.

As a senior on social security, I was offered the Lifeline service. Along with that was the added incentive of a Samsung smart TV, 2025 43". The tv was shipped by Samsung 3 months later, and the screen was completely smashed. There was no damage to the box at all, and UPS delivered it with care. I called Verizon customer service, and after no less than 4 transfers to different departments, I was told it wasn't verizon's problem, and to make a claim with Samsung. So I called Samsung. I sent a picture of the broken screen. I was told, "Not our problem, take it up with Verizon."

I’ve had ongoing issues with Verizon Fios customer support, and the biggest problem isn’t even the service — it’s the attitude. When contacting customer service for help, representatives were dismissive, impatient, and unwilling to properly listen or resolve the issue. Instead of feeling supported as a paying customer, I felt rushed and talked down to. Problems that should have been simple took far too long, and accountability was lacking. Reliable service is important, but respectful customer service matters just as much. Unfortunately, Verizon Fios failed in that area. I hope they invest more in training their customer service team to treat customers with professionalism and respect.

The set top box fails intermittently. I called customer service. It took ten minutes of prompts before I got put in the queue to talk to a live agent, and I hung up after 55 minutes on hold. In reality, there is no effective customer service. For the outlandish price, this company is ridiculously overpriced and under serviced.

Recently I had a stressful experience with Verizon Fios due to improper disconnection of my account. Verizon received a documentation of a potential tenant at my current address with a move in date of Dec 22, 2025. Without properly verifying the information and without informing me, Verizon turned off my service/ disconnected my account and set up service for the potential tenant on Dec18 2025. While I still live at my current home and no notification of relocating. When called to explained the situation Verizon wanted me to send prove of my residency at the home that I have been getting service for several years. One female supervisor was very rude and made it like it was my fault that the service was disconnected.

I have had nothing but problems since 9/2025 when Verizon Fios cable, internet and landline was installed. Installer did not explain the use of the DVR box which needed to be activated, installer did not port my landline from my other provider and tried to charge me for capturing my old landline number and they did not explain the remote usage. The person who sold me the package lied about the cost of the package for cable, internet and landline. Had to call several times RE: billing and television service outages (no wi-fi signal).

I had returned my internet box to the Verizon store and they told me I had to bring it to UPS so I did that and they gave me my receipt and paperwork for tracking, that was September 29 and after talking to customer service they said, "Don’t worry. We will take care of it," now December 7 they take 200 plus all fees and taxes out of my account leaving it in the negative, I called again, this is now call number 4 after talking to supervisor, she said, "Don’t worry we will take care of it," never happened and called again, this time I’m furious because my bank is charging me overdraft fees, still no luck, I sent photos of paperwork so apparently that’s not proof enough, so if you use Verizon internet be prepared for this to happen. I’m not happy with this at all and when it’s over I will be leaving Verizon for good.