Verizon Fios Reviews

Their Fios is not working well. Slow and lots of little glitches causing service disruptions. I have called their help many times @ Customer support more times than I should need to. Took 12 calls setting up phone & internet service trying to get the right billing costs — I won’t even detail all but they had quite a difficult time finally getting the promised & best pricing ….Seemed the pricing changed every time I called with the issues of the day so all I can suggest is keep meticulous notes and ask lots of questions based on the issues you might ever heard or now have. To keep calling otherwise you might just as well cancel because hoodwinking customers can happen by choice & chance.. Oh the Fios internet service will not work if you use VPN!! Warning! One if those little things they don’t advertise, Wish I had stayed with v’sible but thought getting my cell & internet on the same bill might be good idea but no!

Internet equipment came in. Was unable to set up. Called for an agent to come out, no one came out. Call to cancel service they would not. They also said I did not return equipment which I did. Now they have me in collections for services not rendered. To sum it up just say no. If I can rate zero I would.

Verizon Fios home internet sucks so bad!!! I got 1Gig fios internet installed last month and since then, having so many issues....the speed keeps dropping to 50mpbs all the times... and Verizon can't figure out the issue or fix it once in for all....

This is an awful company that has harmed my family. My dad’s tv was not working Wednesday. Verizon came out Thursday to fix the problem spent several hours there and the tv was working. Around 5 minutes later when the Verizon guy left the TV stopped working again. Verizon could not come out until Saturday. The Verizon guy was here several times and seemed to fix the tv. It worked until the next day I was working on something very important die today and the internet stopped working as well as the tv and phone. I called Verizon and they said this problem is not fixable over the phone and someone would have to come out but could not until Monday or Tuesday. As a result, the document that is due today to city officials may not get in today which could severely compromise our family!!!

After several attempts through phone and in person to find a solution to our modem problems, Joseph **, from Verizon in Waltham, was personable, Knowledgeable, patient and very helpful. I would recommend to any client to go to Waltham and ask for him! And I'd wish all salespeople were like him

I have never dealt with a company with more billing incompetence. Every single month both my cellphone bill and home Fios bill are incorrect and every single month I have to call them to get it fixed. Fios is charging me for services we haven’t had in months (example Netflix) and when we switched our phones over from AT&T our new cellphone bill was promised to be $125. For the past five months it’s been approximately $200. Every month the estimate on the app says $122 and then right before billing they pull a bait and switch and it goes up to $192. Every month I’m Promised the next month it will resolve and it never does and it’s hour on the phone with them again. I should have just stayed with AT&T.

I have had a problem with my tv service freezing and or buffering three times now. Unsurprisingly two times happened on the weekend and overnight. I was talked into increasing my internet speed to the maximum offered. Still have the problem again. Still cannot talk to anyone because Verizon Fios offers a 24 hour product but no technical support service to deal with issues overnight. I'm done! The service is more expensive than most and has horrendous customer support. I have been with Verizon for 14 years until tomorrow.

I have a number of "smart" Wi-Fi connections in our home that depend on Verizon FIOS. When it works it is great. However, the Verizon Fios service connection repeatedly disconnects requiring a hard reboot of the router or ONT to reconnect Wi-Fi network service. This is not a huge problem when one is at home and can reset the router or unplug the ONT. But when you're 500 miles away that is not possible. Okay, there is a Verizon app that will sometimes allow one to reboot the router from 500 miles or, more often, it reports that your router is unreachable. The app troubleshooting will occasionally resolve the issue. But, it is just totally unacceptable losing connection with the home security on a repetitive basis. The ONT/Verizon Wi-Fi Router should be able to auto reset when Verizon signal is reestablished. Maybe there is an ONT/Router upgrade that I have not heard about.

This is my third time calling to cancel my services. The internet works fine, but the customer support is basically useless, they don't seem to know how to do anything.

Unfortunately stay the h away!!!! Lies to their customers on repeated phone calls. They wouldn't know the truth if it bit them on their a. Bill goes up every month even when reps lie on the phone they took care of. These people violate FCC laws and rules every day. Do not believe these positive reviews because they're being done by Verizon themselves that's a fact. This company upper management actually condoned lying to customers because why??? They can get away with it. I know more about their owners than they think. Absolutely trash as a company. Definitely don't care about customer service at all. They screw over seniors every day.