Verizon Local Service

We want to complain about Verizon. They did go to our account, rip-off us and they charge something in our account but we never use it and we never know it. They cannot put some charge to my account without explaining it! Our home phone does not have long distance, just a local phone but we have to pay over $84.00 monthly. Look at our bill, we will attach with our complaint letter and extra copy of two monthly bills. Please investigate all about it! Our monthly bill went up and down! Again charges in my account should be shown. We don't know where it was coming from!

I have my resident phone services (local resident home phone services). I am a customer of Verizon for a long time but today, I cannot take it anymore! I did call them and working out with them but they ignored us. They did not respect their customer at all. This month, we opened our monthly bill. We were hit with some new charge and unexplained charges and they bid different like last month. We waited them for responses it but two monthly bills still show some charge and unexplained charges go into our account and without response from them even some letter to let us know why they charge with some amount like above.

Verizon put this charge on my credit report, and put a stop on my Verizon account. Telling me I can't order additional services, or update my services, unless I give them $126.00. I refuse to pay money that I don't owe. My services contract ends with Verizon in May of 2012. At that time, I will end my services with Verizon, but before I go, I want to clear my name. I have been dealing with Verizon for years, and I hate to permanently leave them, but they leave me with no choice. I always thought Verizon was a fair company, but I was wrong. They are trying to cheat me out of my money. I am asking that they review my accounts, and when they do, they will find that I do not owe them anything. Also, they say I owe them for my wireless bill, show me a month that I did not pay my wireless bill.

While asking about pricing of FiOS bundles, the operator, Mr. W, was rude, caustic and argumentative. I felt he was being evasive in his answers. I asked him if he is new at the job- he responded curtly that he has been there for 15 years. I asked to speak to a supervisor and Mr. W said "no" and hung up on me.

I cancelled Verizon. My final bill amount was $26.61, which I paid immediately after receiving the bill. I am getting several calls every day and they hang up when I answer. I have gotten letters threatening credit complaints against me if I don't pay some amount over $90. I paid my final bill and they are harassing me for no reason.

I have Verizon landline for my business. As medical provider, we need a phone line for patient to call in but this landline have problem almost every month in this area (no dial tone, static noise, etc.), which Verizon's technician was aware of. Verizon refuses to improve the situation here. I called for a service so many times. The disappointment is that it takes five days for Verizon to come here in New York City and the phone line doesn't work so frequently with five days waiting period to fix. If I have another choice for landline, I would take it.

I purchased a Verizon 4 G hot spot device. I was told at the time of purchase that I could use the device for all my internet needs for $50.00 a month. I was told by the sales person that my son could also hook up his Xbox to this device. We thought this was such a great deal that we bought the device as we were paying $49.00 a month for our home internet service and we could take the 4 G anywhere. Again, we were very excited and couldn't figure out why everyone wouldn't just go with this plan. I received a call from Verizon two days ago in which they notified me of an $800 bill I owe from December 25-January 18th. I explained to the person from Verizon that I didn't understand these charges. I was told that I went way over my limit on my 4 G hotspot. I explained that we were never told about going over any minutes as we were told the charge would be $50.00 a month.

The Verizon person said that we only had a "5 G" plan which would enable to us to be on the internet for small amounts of times. I am furious! I have tried to explain this to Verizon but they will not hear of it. They have since cut our phones off and now we have no way to communicate since we did away with our home phones and our home internet service. I reviewed my paperwork and no where on there does it state that I will be charged additional charges. It states that I have "5 G" at $10.00. Now, would the normal person not in the computer industry know what 5 Gs are and how long they would last? I believe I was scammed into buying this product by false advertisement and the belief that I would only be paying $50.00 a month. Why would I have cancelled my home service, allowed my company and everyone else to use this if I knew that I was being charged for this type of service?

We have Verizon high speed internet and landline phone when we come to Florida for the winter. Last spring, we called and had them put our phone on vacation. They asked when we wanted it reconnected and we said December 1. The next month we got a bill for $120. This was a penalty for ending our contract early. We contacted the company and tried to explain we didn't want to end our contract, we only asked for it to be put on vacation (this has cost us around $10 a month in previous years).

They informed me I never asked them to put it on vacation. I tried over and over to explain that I didn't want a disconnect but I wanted it put on vacation. The person was very rude. In fact, I will say I have never dealt with a company like Verizon, where every person you speak with about a problem is extremely rude and could care less about what you are trying to explain. I finally told the lady I would pay the $120 and no longer wanted to do any business with Verizon. The next month, after I paid the $120, I got a statement telling me I had a $20 credit, which I received for five months and they never sent me the money they owed me.

In the meantime, in December, I got a bill for $85 because they reconnected my phone on December 1. I called to tell them I didn't want my phone reconnected and that I had paid a $120 fee for an early termination of my contract when I wanted it put on vacation and I was no longer doing business with them. They informed me I never told them that and the phone was already reconnected and I needed to pay the bill. This person was also very rude. The next month when I received a bill again, this time for $25, I tried to explain I didn't owe them any money but they owed me $20. They told me very rudely that I had the phone reconnected and I owed them the money.

I told them I had asked for the phone to be put on vacation and reconnected on December 1 but that is not what they did. They disconnected me and charged me a penalty of $120. They informed me it was in their records from previous notes that I never asked them to put it on vacation. I said if I didn't ask them to put it on vacation, why did they ask me for a date to hook it back up again? If I never put it on vacation, why would they reconnect it?

They just kept telling me I owed them the money for hooking me back up. I have talked to four different people, all of them extremely rude, and can't get anywhere. I have never ever been sent to collection before and I'm trying very hard to do the right thing, but it is absolutely impossible with Verizon because no one cares and they refused to do the right thing. They must make a tremendous amount of money by charging customers for services which were not asked for and then sending them to collection for not paying. I'm at my wit's end and can't call them again because there is no one at Verizon who cares. I don't know what else to do.

To this day, 01/24/2012, Verizon has yet to connect my phone service at home after someone at the company pulled the plug on my service for no reason or known fault of mine on my end. On January 9th, my service was connected then after almost a little over a week, I picked up the phone that evening (approximate date) 01/15/2012, there was no dial tone. I said maybe it was the phone of mine. I called Verizon to report the problem, they said "this is a mess, someone at our company turned your phone off accidentally". I was shocked and a bit concerned because I really needed (still need) my phone service - being disabled and needing a home phone to be able to reach out to my doctors about appointments and etc.

There have been times I really panicked and saw an urgent need for my service and having my service off for this long has caused me so much stress and inconveniences which caused me to start having panic attacks because I stayed in the house alone, hardly able to walk, taken out of the house from my wheelchair to others' houses to use their phones and that caused so much stress. Even talking on the phone for hours trying to get someone out to fulfill their promises to come out last Saturday and supposedly, last Wednesday. No one ever connected my phone. I thought my heart would burst because of how badly this situation caused my health to fail badly. I am now sicker than ever trying to call everyday to get my service back (to which this day it has not been restored).

I lived and still living a nightmare without my service from Verizon. They lied to me so many times I don't like being lied to or having to go through so much and jeopardize my health. I am and have been so sick since this ordeal took place weeks ago. I am waiting for my service to be connected, what can I do? Can someone help me please? I have never had to talk with so many people in my life on the phone, my weak hands were hurting I could hardly hold the phone in my hands. Bad experience for me. Really bad. I can't take this, I just wanted my phone service. Why all of the extra stuff?

They finally fixed my friend"s phone. She moved from a long time private residence, to assisted living quarters. It took them ten days, after the promised date due. At 93 years old, she just fell trough the cracks, and would never have gotten fixed. I called and asked to speak to a supervisor. Not only was I refused, but I was hung up on by the rudest person, even though there was a supervisor on the floor. Rules and training were never used to get in the way of satiating a customer. "do it right the first time" was the motto for the company. Now, for the reason I am complaining, after they finally fixed the phone for her, they called and told the customer that I had said some unkind things about her, which is not likely. She is a good friend, and had a problem, and as a former Bell Atlantic employee, I tried to help, and I did say some unkind things about the employee from the business office that took my call.

We have a business acct w/ Verizon & pay $400 to $500 a month for service and have had service for several years. Obviously, that doesn't matter to Verizon as we have called several times regarding service issues but we have been treated so disrespectfully. We have been told that Verizon doesn't care if we take our service elsewhere. At one point, we have even been encouraged to go to another carrier for service. How & why does such a large company get away with treating their customers in a manner that a normal Joe would never get away with? If you are thinking about Verizon service, I would definitely think twice before signing a contract with Verizon.

I have the worst service possible in my apartment area. I consistently get dropped calls, and my data rarely ever works! The problem spans about a 5 block radius around my apartment, and it is just Verizon that has this problem. I have tried several phone carriers (friends/family), and they all work fine when in my apartment.

I decided to go down to the local Verizon store, about 3/4 of a mile from me, and told them about my problem. The guy working there said he has heard the complaint a lot, but there was nothing they could do! Tough! I am stuck with a two year contract in one of the worse areas on my carrier! Thankfully, I don't work here too, because I couldn't live with such bad service the entire day! Going to cancel my plan with Verizon as soon as I can, without giving them an extra penny!

This phone number was mistakenly ported to another company on the 7th of January and that's when the most horrendous experience of my life began. I have spoken to five different representatives from the 10th of January to the 19th of January and each has given me a different explanation of the status of this porting business. It was on the 10th when the phone # stopped working and then I was told I had to wait one week in order to request this number back. I unfortunately did not get the representatives name or ID that told me this false information. I have been trying to speak to Verizon now for over one week, to get five different explanations, to holding repeatedly for at least 30 minutes to an hour and to finally getting hung up on twice in one day (on the 19th of January).

I am honestly disgusted in the way Verizon has handled my issue with the phone number that I have had for over ten years. I have honestly had the most horrible experience that I have ever had with a telephone company that has been around as long as this company. I have not only been given false information, I have been lied to as well as been hung up on. I absolutely have no reason to make this up and take time out of my life to express how disgusted I am with this company. I will be reporting the unprofessionalism and lack of knowledge to all agencies that need to know. I will make sure that whoever is even thinking about doing business with Verizon really thinks twice before they commit. If a loyal customer for over ten years, it doesn't matter. Why would anyone?

Ok people, here it is the truth. I work for Verizon. I agree it is the most terrible company with customer service. The problem is that they have so many different departments. It is not even funny and 1/2 of the time no one communicate with each other that is why numbers are so easily lost, orders are misplaced, time frames are changed and no one knows anything and when customers call in. On different times, to get a price they will always get a different price every time. And yes, you will get disconnected after waiting sometimes over an hour and they won't call you back and when you call back, no one knows anything about you. Yeah sorry, they are the worst customer service in the world, I agree.

Oh yes, the reason no lawyer picks up any of this complaints is because no lawyer has the balls to go against a multibillion dollar company because if they knock on Verizon's door, there will be 100 lawyers waiting for them and make them wish they never picked up those lawsuits against Verizon. So just forget it and move on to another company if it's so bad for you. Sorry. Remember this is an advice from a Verizon employee. Oh yes, they are a great company to work for because they are one of the highest paying company on the communication trades. Sorry again.

I am trying to help a friend out, because I am a retired Bell Atlantic and that is what we used to do when I was an employee. Apparently, the new Verizon has a set of rules that you can't waiver from, even when it is to assist a recently widowed elderly lady who has been out of service since the 5th of January 2012. They are trying to move her from her long-time residence at 1405 Pathfinder Lane, McLain, VA. to an assisted living residence which can be tough enough, let alone to be hung up on by a very rude person who refused to let me talk to a supervisor, even when one was on the floor.

Her phone was promptly disconnected at the old residence and given to another customer. And when he complained, his was fixed right away, but not hers. They have been calling everyday to try to straighten this out, but they have been frustrated and put off to the next day and hung up on several times just as I was today.

I spoke with a representative, named Francisco, about the movie channels we had for a year which was a promotional bundle. The total contract was for 2 years, but we could cancel the movie channels if we no longer wanted them when the promotion is over. Francisco informed us he could help us save money by giving us a different promotional bundle and signing us up for another 2years.

Our bill would more or less stay the same which was around $260- $270. I had him on the speaker phone so my wife could hear everything about the plan. We were very happy with his help and he gave us a verification number. We now received our bill and it came to $323.65. We called to verify what we were told and Linda, another rep, told me that we had to pay $323.65. We then told them to cancel the movie channels but she said we couldn't do that because of the contract. We were lied to and suckered into an additional year.

I enrolled in triple play in March 2011. I have had at least 10-15 repairs on my digitized phone. I continue to have problems. Specifically, my phone periodically does not ring and goes immediately to voice mail. Sometimes it records and other times it does not. I have no idea when I have missed a call as the phone does not ring. Several important work calls have been missed. I have also not been able to use my fax since I have been on Verizon service. Since I receive business faxes, I have had to go to an outside fax area to receive anything. This is totally unacceptable.

When I called Verizon, again, last week, I was told that this was not handled on the phone but by local service. I have called the local service manager, Charlie M. (914) 592-0231 on several occasions and have never been called back. This is also unacceptable and unless this problem is solved, I cannot continue with Verizon. The prior visits I have had for the phone involved different problems, e.g. phone not working, phone not working when it rains and bad battery.

I was told by a Verizon rep on 1/2/12 that I could have a data package of 3 GB for $30 minus $9.99 a month for a year, which is equal to $20.01. I ordered the Revolution phone. When I went to activate the phone on 1/5/12 I was told I could not have that offer. I asked to speak to a manager and was put through to Jamal (not a manager) who was rude. He told me he couldn't help me and the price would be $30. I asked if he was a manager; he said no and even a manager isn't going to help me. I told him to put me through as I asked originally to speak to a manager.

I was on hold for 45 minutes and got Sona. She told me she sees that offer but doesn't pertain to my plan, and the employee who told me that was wrong and she will talk to him. I told her that Verizon should honor what was told to me. It is not my fault their employees aren't trained. She told me she couldn't help me. I feel Verizon's customer service has been terrible and I think they should stand behind what was told to me. I have 5 phones with Verizon and been with them for years under a major corporation. Honor what was said. Take $9.99 bill a month off my for a year.

I called Verizon customer service today, 1/3/2012. The reason why I called is to inquire why I have never received a bill for my home and internet services. Remember, this is my third call on the same issue and every time I have called in the past, I am told that the bill will be sent and I will receive it in the next business day. Verizon is my provider for my wireless services, home phone and internet (what a loyal customer). Well, with my wireless, everything is OK and the customer service there is OK. However, with the home phone and internet (a bundle), they suck.

First, it was internet services in May 2011. When I was requesting for the services, I gave them my mailing address and credit card number for direct bill. Usually, I am very busy like all of us and once I set up auto pay, I assume that I don't have to worry about anything. Well, first they never send me any bill and since I assumed I had taken care of the billing with direct bill, I overlooked the bill part just as they overlooked mailing it to me. In October 2011, I decided to add home phone services. The lady I talked to was really nice, she talked me into bundling my services and since it was going to make everything cheaper for me, I agreed. I waited for the end of month bill, nothing. I called them and they told me they will be mailing it, but nothing happened.

I called them again in December and it was the same story after waiting on the phone for a very long time. Today, I decided to call again after getting so much concerned and just wanted to know what was going on. First, I learned that they were using my physical address of which my mails are never delivered at that address. I told them when I was requesting for both internet and phone services and gave them my mailing address. Second, they quoted to me a very fat bill which did not add up and told me that my services were about to be suspended. I requested to be explained to my bill and the lady told me that she will refer me to billing for the explanation.

After waiting on the line for almost 10 minutes, a voice came on the line and I told him my story. He told me that he was in the customer services department and I needed explanation, then I need to talk to billing (what a nightmare). He asked to transfer me, did I have a choice? Again, there I was on the line, waiting and listening to their "lovely" music. Eventually again after 10 minutes, a female voice came on the line. She was not audible and I had to listen hard to hear what she was saying.

Anyway, I narrated to her my story again regarding my concern of not receiving my bills and told her that I needed an explanation of my bill and she told me that before she can do anything, she needed to verify my account. She asked me to provide her with my home phone number, which I did. Then she asked me to provide her my account number, I told her that I do not have it because I have never received neither my internet nor my home phone. She said she need it anyway for her to do anything and if I can find it, that will be good.

Find it where? The customer service could not give it to me. For all the times I have called, I have never received my bill. Where else can I get it? I asked her if there was anything other way she can verify my information like using my SSN or anything means, she said no. The only way is for me to provide my account number. Then I asked to talk to the manager, maybe her manager knows an alternative way that he/she can help me. She said she was the manager, case closed.

I felt so helpless and I am feeling helpless. That is what you get for being a Verizon loyal customer. Now, I have to wait until I get my bill then go through the calling process again and I have no idea if I am being charged for late payments for a problem that is not mine. Isn't there a lawyer who can pick up these complaints and teach Verizon a lesson that customers are the ones who keep them in business? Does Verizon CEO look at this complaints? Soon he will be losing his job once customers start switching to the competitors. And those customer service reps, they should understand that the reason why they get their end of month pay is because of customers like us. The more we get unsatisfied, the less job will be available for them to do and soon they will be collecting unemployment benefits.

On the morning of December 29, I contacted Verizon to request they change my mom's phone number and set it as unpublished. Mom's phone is the 2nd line in my home. The Verizon account is in mom's name. I gave Verizon her account number and phone number. I was told the change would take affect in about 5 minutes.

Two hours later, mom's sitter called to say the new number was not ringing to my mom's phone. Instead, it rang to my phone. That's right. Verizon changed my number and did nothing to mom's number. Mind you, in my original request to Verizon, I never once mentioned my phone number or my account number. I spoke with 4 different people that day to correct the problem. They finally got mom's order correct. However, it would take several hours to get my original number back. Please note, I have had this number for 10 years. I was told it would be back in service by 6 p.m. that evening.

Needless to say, by 7:30 a.m. on December 30, I had to call Verizon again. I was then told the number would be back within an hour. At 11 a.m., the number still had not been restored. I called Verizon again, and the rep changed the order to happen on December 31. When I objected and told him it was to happen December 29, and they pushed back to December 30. I was not going to accept another push-back date.

I asked to speak to a supervisor. He said the supervisor was not there. I asked to speak to the supervisor's manager. He said he was not there. I asked for the manager's name/number. I was told he could not give out that info. At this point, I knew this rep was not telling the truth. He said he would look for someone, and it may take a while. He put me on hold for 8 minutes.

The rep introduced the person as Tim, a supervisor. Tim said it looked as though no one put in the order but just noted to file my number that needed to be returned. He then said it could take up to nine days. I was livid. It took Verizon 5 minutes to screw up my number, and now, I suffer without any calls for 9 days! Oh, I forgot to mention, on December 30, Verizon sent a phone service guy to my house to install something. The poor man did not know what he was to install. He said he just got an order to come to my house with a new number.

The staff at Verizon is the most incompetent group of people I have ever dealt with. This is the second time they have screwed up a simple phone request. Not one of their representatives had the capability to correct a problem created by their company rep. Verizon should be embarrassed to have these people represent its company.

I called in to switch my internet provider from Comcast to Verizon Hi-Speed. I first got a very gracious rep on the phone who swore that he would provide the greatest customer service ever and even took my phone number to ensure he would call back if we got disconnected. He quoted me a plan and a price and then after taking all the info, the call disconnected.

After waiting 45 minutes for a call back, I called back in, got another rep who told me that what the 1st one quote was not "quite right" and completed the order correctly. We received our modem a couple of days later along with a "Service Ready" date of 12/30 at 6PM. We followed the instructions to set up the modem, and install the phone filters and 6pm came and went without any service. At 8:30PM we called and got someone who couldn't find our order.

Forty-five minutes later we were told the line was still "syncing" and that it would be up by 4AM on the next day. We stayed up hoping, 4AM came and went and no service. I called back the next AM and got someone who couldn't find our service order at first, and then when he did find it told me that he would need to get approval to escalate the problem and someone would get back to us within 24 hours! At 12Noon on the 31st, I called in again and explained the situation and asked to speak to a manager or supervisor.

The person politely listened, and asked me to hold on while he got someone to resolve the problem, and after holding 37 minutes without anyone ever coming back on the line, the call disconnected. Verizon has so disappointed and angered us, and has disrupted our lives due to our having to wait by the phone for call-backs, dismantle our former router and cable lines to install Verizon's equipment, phone filters etc in expectation of a service that has yet to materialize.

Why write a complaint here? Nothing is done. Verizon sucks and exists only to rip off the customer. Complaining makes no difference.

My landline loses dial tone at least once a month. It takes them at least a week to respond. My internet speed is slower than 85% of the country and they failed to resolve this issue. I pay for much better service but do not get it. We have no landline service or cell.

I had heard on the news tonight that Verizon will be charging $2.00 extra to pay your Verizon phone bill over the phone with a credit card starting 1/15/12. I called Verizon talk to a gentlemen and he said that is correct. I think this is terrible. I will be looking for a different cell phone company that does not charge to make a payment over the phone.

Why does a customer/caller have to have their acct number ? I understand your reasoning is privacy. There ought to be another way. Why isn't the password good enough. I would guess, the majority of people, when they call you, they are at work (when you are open). Who carries their acct number around? Please consider another method. This is very frustrating to be asked. In our business, we do not require an account number to find you in our system.

On Dec 22, our phone had no dial tone and no calls could get through. We called repairs and were only able to connect to an automated service that gave us an appointment for Dec 29, which was 7 days later. We tried to call Verizon again to speak with a live representative and were disconnected many times. Then we called again and pressed the extension for "ordering services" and finally spoke to a live representative. We asked if the appointment could be any sooner and requested to have all incoming calls forwarded to another number so we could continue to run the business.

The representative promised that we wouldn't be disconnected while she tried to connect to repairs dept. After holding for over 12 minutes, we were inevitably disconnected. We tried calling a few more times, holding for over 20 minutes, and finally spoke to another representative and got our calls forwarded. It took us more than 10 tries and over 1 & a half hour to just get our calls forwarded. And the appointment, for our retail business, couldn't be any sooner.

If the no good deed goes unpunished, consider this classic phone company hassle. I'm currently in Norfolk, Virginia to check in on my ailing mom. I also checked her phone bill and noticed she was paying for a bogus $2.49 broadband modem maintenance fee and $5 more than a bundled local phone plus broadband rate. So, I called Verizon. First, I learned of a classic bait and switch. The bundled local phone plus broadband rate does not work for any wireline phone subscription, despite language on the Verizon website implying that any local phone rate so qualifies. Okay, so I found out that even with the now higher local wireline service rate, my mom would save about $5 by bundling and now qualifying for a lower broadband service rate. I authorized the switch.

The switch over provides access to 3 custom calling features like caller ID. But the switch inexplicably eliminated the presubscriptions to my mom's intra-LATA and inter-LATA long distance carrier. Gee, how inconvenient; how anticompetitive. The Verizon rep never got the training nor thought to mention that the upgrade in service somehow implicates long distance presubscriptions. Of course, the logical and practical way would have been to maintain the status quo. That's not the Verizon way. And remarkably the Verizon rep did not even try to sell Verizon long distance in addition to the soon to be discontinued but heavily promoted DirecTV, and the vastly profitable $4.95 a month wireline maintenance fee.

So despite taking service for scores of years, my mother's upgrade order somehow is treated by Verizon as though she has just begun to take service. But the Verizon rep does not ask about presubscription and the default position must be made no long distance carrier selection. Therefore, my mother has special local dialing features she won't use. And now she cannot possibly make critical long distance calls to family living away from Norfolk.

Way to go Verizon. You have put my mother at some risk. But I don't live in Norfolk and am scheduled to leave tomorrow. What do I learn from this incredible hassle? Verizon has yet to evolve from the bellhead, bureaucracy that it has always been. The repair arm of the company apparently cannot talk to the ordering and billing department. No one takes ownership of the problem and no one is going to make any effort to resolve the problem, or mitigate the hassle.

So from this transaction, I see Verizon staff as either undertrained or cavalier about following the protocol for handling service upgrades from existing customers. Maybe this shows that Verizon simply does not care about its wireline business with its apparently low margins and needy customers. It just so happens that my mother relies on wireline service exclusively; she couldn't make a wireless call even if she had service. So, Verizon matter-of-factly disables her lifeline to the rest of the world. I will file a formal complaint with the FCC. But I surely cannot expect that bureaucracy to do any better by my mother and me.

They sold me a global data package and assured me it would be only $20 for the five days I was in Canada. I called back when I got data alerts about going over my usage, but they told me to ignore those data alerts and that I was only getting them because my plan hadn't been registered in my account yet. They promised me I had more data than I could ever use in 5 days and it would only cost me $20. The bill came with $1507 in roaming charges. I've been through three levels of supervisors and they are only willing to credit $600 for their error. I should not have to pay that money. I would have just used the hotel's internet instead for $15 a day if they had been honest about what it would cost.

We have had Verizon DSL and phone service for about two years now. Last year, around October, our internet kept dropping the signal. I spent countless hours on the phone with Verizon and they finally fixed it after a few days or weeks (can't remember). Now this year the same thing happened! But this time it was much worst.

Our service has been in and out for the past month. We had a tech come out and take a look and all he did was replace the modem. When our signal dropped we asked him to stay to make sure it came back up and he rolled his eyes and said I guess I have no choice. He also promised to call us the next business day to verify that switching the modem fixed the problem. Of course, he didn't call and the internet was still down. I've called and spoken to I can't even tell you how many people. All have said, "We're so sorry. We promise we will follow this case until it is resolved and we will call with updates."

I have yet to receive a call back from anyone about what's going on. Today, again, we had another tech come to my home. Because of work, we couldn't be there but had our building manager in the apartment with the tech. I left a letter stating the problem we were having and requesting a call from him before he left to make sure that the problem was resolved. I also called the dispatch department and spoke with someone who said they would also follow up and call me with an update on ticket. Did I get a call from anyone? Of course not! I have lost all trust in Verizon. Oh and guess what? I still don't have internet!

I am just an average Joe. I don't have much technological knowledge. I've had my internet and phone serviced through Verizon for many years. Back in August, when I called them to troubleshoot my billing question, they offered a "package" deal which included wireless, DSL and phone service as a "bundle". I signed up for it because it would "save" me money. Even though I was told that my service would start within one week, it actually took over a month and only after numerous phone calls did they finally get the service to start working properly. Well, actually that's when things really actually took a turn for the worse. Since this "new" plan, my DSL connection kept dropping and I can barely use the internet. I called their internet technical department, and customer service department to resolve this. They did try to help figure out what the problem was but after countless calls and one technician coming out, they couldn't figure out what the problem was.

So after three months of trying to resolve this problem and not being able to use the internet, I lost my patience and called them to cancel my internet service. Well, this is where my biggest problem comes into the picture. As I've said before, I am not a tech savvy person, just an average citizen using the internet service. When I called the company to cancel my internet service, the representative never gave me any warnings that I would lose all stored info in my email. They should have informed me of this and advised me to make sure to transfer the email addresses or email data because I would not have any access to my email! It's a common courtesy, I would thinkafter all, I have been their client for 15 years!

I had no idea that I would lose my email address. I thought I would just not have the internet service. So the next day when I couldn't open my email, I called Verizon and only then they told me that I no longer have access to my email because I cancelled the service. Obviously, I was very irate, so I called the customer service department and tried to see what can be done. This was only a day or two after my service was cancelled. When I spoke to their "elite" team, the representative told me that they would be able to "repoint" my email address, which would mean I would be able to retrieve my email data. She told me she would just need to re-activate my internet account so that I can have access again. So I confirmed this with her and she was to re-activate my service.

Well, two days ago, she called to tell me that my service was now active and that I can call their tech department to have my email address "repointed". So I called the tech department and this becomes even a worse nightmare. They tell me that they cannot repoint my email and even if they could, I wouldn't be able to access any of the information that was in my email account anyway! I am now completely frustrated with all the conflicting information I keep getting from Verizon people! I have paid thousands of dollars over the years to Verizon and this is how I am treated? This is highway robbery and very, very bad customer service!

On January 31, 2011, my final bill from Verizon was $323.57, which included an overcharge of $200. After numerous discussions with Verizon reps from different divisions (Customer Service, Billing, Finance), I received an amended bill for $376.31. I wrote letters to the collection agencies and to Mr. Lowell C. McAddam, the top man at Verizon who is earning over $8 million/year and who apparently referred my concern of being overcharged by $250 to Verizon's "Executive Response Team." By the time I was able to convince this team of a more accurate amount, my name had been sent to collection.

I paid the revised amount of $126.46 on the same day that the team advised me of such, July 7, 2011. Verizon refuses to acknowledge its mistake and the credit reporting companies have listed Verizon as an "adverse account." The reports state: "Account paid in full; was a collection. Date closed: 2/10/11. Date Paid: 7/8/11."

The fact that Verizon tried to extort an extra $251.85 is not mentioned. The appearance is that I merely paid my bill on July 8, 2011, five months after my account was closed and that the bill was paid through collections. The reports reflect "incomplete information," which is contrary to the Fair Debt Collections Practices Act (FDCPA). If justice is to prevail, my credit reports should not have Verizon as an "adverse account." I included every document relevant to the facts as they occurred. For whatever reason, the reporting agencies seemed not to understand that the corrected bill that was fully paid on July 7/8, 2011, was not the amount sent to collections, which was $376.31.

Verizon as well as TransUnion, Equifax, and Experian are in violation of FDCPA. But I am the only one person who was abused by a giant corporation and with the collaboration of the reporting agencies; I am forced to suffer an "adverse account" until 2017. As a retired educator, I do not earn over $8 million to hire a multitude of lawyers to fight this outrage. How do I make these independent credit agencies realize that Verizon actually does make mistakes. I provided the facts and the evidence to demonstrate the "inaccurate and incomplete information" provided by Verizon. To no avail. Maybe it's foolish, but I can only hope that enough people recognize the insidious practices that seem to be rampant in Verizon as well as with the reporting agencies.

It takes effort; if a sizable number of people complain, eventually even the mighty must fall. My credit reports state that Verizon is an "adverse account until 2017." This is unfair and a clear violation of the Fair debt Collections Practices Act which prohibits "inaccurate and incomplete information." Verizon's information to collections was obviously inaccurate ($251.85 inaccurate) and incomplete (the fact that the correct bill was paid immediately upon request from Verizon, not from collections).

So we can put a man on the moon, but for Verizon, a company that has been in the business of phone line service for umpteen years (well their parent companies have), cannot perform a simple land line hookup in less than a week. I called on a Sunday evening (silly me) to set up a basic line at my place of residence. I informed the order department that I was interested in the basic pay as you call service, which is called "sensible minute" on their website quoted at $2.99/month and $0.11 per minute for outgoing calls. I was informed that it would take four days to have a technician to come. I was not pleased, but finally accepted the delayed appointment. Before concluding the order, I wanted to make certain my monthly bill would be appropriate for the plan I was interested in. The rep informed me that my bill would be $24 plus tax. I quickly interjected and told him that he was signing me up for the wrong plan, and before he could reply, I was put on hold and disconnected from the call. I attempted to call back, but for the rest of the evening, I could not get through to anyone.

The next morning I was able to get through to the order department to reaffirm the order status, and once again make certain that I would be signed up for the appropriate plan. It turns out the order had been cancelled (thanks for the courtesy call Verizon) and I had to start from scratch to get everything set up again. I was then informed that the "sensible minute" plan is no longer available, and the next option would be a $12 a month plan plus tax and $0.08 a minute for outgoing calls. I was a little perturbed considering the plan is still mentioned on the Verizon website, but finally accepted the offer after voicing my dismay. She informed me that a technician would be coming between noon and 5 to set it up. Great!

At noon I received a message on my voice mail (cellphone) asking me if I live on the first or second floor of the two level apartment listed at my address, and to call an 1800 number to give them this information. I called the number, and after being on hold for about 30 minutes, finally made it though, only to find out from the technical service rep that the address associated with the account is inaccurate. I once again go through the entire line of questioning and make certain that all information is correct. She informs me that she has the ability to set the appointment at a higher priority. Great! I can expect to be connected between 12 and 5 Tuesday.

7:00 PM rolls around without a call, or ring at the door. Once again, I call Verizon only to find that there is no record of my calling the previous day, and the address listed on the account is once again incorrect. She says she can have a technician out the following week to install the line. At this point, I couldn't help but give her the third degree, blasting Verizon for the ridiculous hassle they continue to put me through, just to set up a basic land line at my home. I asked her if there was anyway to bump up the service to a high priority, due to the circumstances of two consecutive blow-offs, and she just refused, and would not hand me over to her higher-ups. I finally had to cancel the order out of principle. I refuse to give Verizon one cent of my money for any of their services now, or in the future. What a piece of ** company. I lost many hours from work and home, but I still am without a land line at home.

Time and time again I had trouble with Verizon, and their poor services, from product service, to the customer service. This entire company rips off customers who aren't willing to spend hours debating, and arguing over the bill, to get things corrected, only to see the mistakes happen again. I suspect they had built their business over these malpractices. Almost 6 months back, I signed up for a Verizon bundle 3ple for $84.99. I spoke to a handful of customer service, billing, and account reps while signing up, only to find out that they had been billing me at $174 per month.

Obviously I am not very proactive in monitoring the bill from Verizon, until lately, and when I called to discuss about the situation, here is what I was told, "your service is suspended and we need you to pay another $400, before we could talk about correcting your account and crediting this ". I also learned that somebody from Verizon, while setting up the bundle, had set it up for a double bundle for $104.99 plus tax, plus phone, plus tax. Funny as it could get. Triple bundle is $84.99 and double bundle is higher! Gosh what were u smoking?

Local home phone for $40 with just limited options (not even a caller id), rip off, rip off, rip off. The only reason I kept the phone with Verizon was, the triple bundle since I could get Magic Jack for $19.99 or Ooma, which is almost free. Verizon does not have the legitimate business policy, as a matter of fact, all of these look like their foul business model. I once had a very bad experience with Verizon wireless, and now the phone company. I will never, ever, ever, ever, advice anybody to buy Verizon products/service. I am a highly dissatisfied customer. This is a company for customers with deep pockets, because they will dare to drain your wealth before you wake. Beware of the greedy dog,Verizon! Get rid of the greedy dog.

I am very troubled by the level of poor customer service I have received from Verizon. On November 3 2011, I moved across town in DC, only five miles. I made 3 appointments to have my phone and fax service transferred, a main phone line and a fax line. On all three occasions, no one ever showed up even though I stayed home all day and waited. When I called your dispatch, I was assured that the technician was scheduled to come to my home; yet no one ever arrived. I finally canceled my service after weeks of trying out of sheer frustration. When I canceled my phone service for both lines, I requested that a recording on my main phone line announcing the disconnection also include a message instructing callers to call my new number (which I was forced finally to purchase through another VOIP company). Yet when I called my main number today, the recording merely stated my phone had been disconnected and "no other information is available about my number.

This level of customer service is absolutely appalling! Why was it so difficult to simply move two lines across town, not even five miles apart? What is Verizon's explanation? The least they can do is to put an accurate recording so callers can reach me. Now I am forced to send e-mails to hundreds of people notifying them of my new telephone number. I have been a corporate executive for years in consumer facing companies and I am now a consultant to multinational corporations. If treated my clients this way, I would be out of business, yet Verizon continues to collect monthly charges from customers who are at the mercy of their unacceptable service!

I have been trying for 5 months to straighten out my monthly bill with Verizon. They advertised a bundle at $84.99 (+$10 for upgrade to internet). I was given a $200 gift card for signing a 2-year contract. Now, they charge me $114.00 for the bundle and say that the $200 was an upfront payment of the discount. They continue to advertise the same deal with the same terms. In addition, I have added charges, duplicated charges and I have spent on average 5-6 hours every month with various people to correct my bill. They all deleted expenses and gave me $20 discounts, but it never corrected the bill so I am overtaxed as well every month.

It's a long story but very much the same as the story from Christine from upper Marlboro MD that I just read on your web page.

We have no FiOS TV. I was on the phone and internet for over an hour with them. Today is a Friday, and they say that we cannot have any serviceman here until next Tuesday. What a terrible, terrible service.

Unacceptable service and billing. I waited 2 days, 8 hours each day in an empty office for a Verizon technician who never showed. I called Verizon customer service and it took 1.5 hours to tell me the department they needed to talk to was closed. I got a bill that is $100.00 more than quoted with promotions I never signed up for. They never applied $100.00 credit promised for no-show. They charged me $99.99 for an activation fee that I was not quoted when ordering the service. Verizon is the only internet and phone service provider I can choose in Oxnard, California.

I have just checked my monthly bill, to find they have never honored the 14.99 a month rebate they promised when I upgraded service. In addition, they also, without my permission, added a 10.00 security service which was hidden for the first three months because they "refunded it". When I went on the site to find my contract/agreement I can find no trace of it? I am now in the process of trying to resolve this, but hold put little hope.

Since spring of 2011, Verizon is rolling out its new Intermedia Guide release 1.9. A new software that gives customers many enhanced features and upgrades. The rollout of new IMG 1.9 is finished throughout the nation early October but not for the Massachusetts customers. Verizon production manager Joe ****, who manages the rollout of new IMG, through his tweets and blogs on Verizon forum, several times already issued dates for the rollout of new software for Massachusetts and New York customers only to renounce later his self-established dates of rollout and announce of one after another delay. By my count, there were already 4 delays of promised rollout dates of the new software by Verizon. November 15 is the new carved in stone date of rollout for Massachusetts customers were announced in Joe **** tweet:

I personally called twice to Verizon customer service and Verizon representative and then his supervisor assured that rollout is scheduled for Massachusetts November 29, 2011. But now, it's almost guaranteed not to happen. In November 22, Joe **** produced one more tweet informing those who read his tweets, not Verizon FIOS Customers but those who he chooses to answer to, that it will be another delay for several more weeks for New York and Massachusetts customers who are unfortunate enough to be compiled together in Verizon VHO-6. Verizon upgrades new software by VHO, one at a time.

There was no formal explanation on Verizon forum why delays have become a routine and again, we are the only region in the nation not upgraded. There was no apology but just vague and meaningless referral to several more weeks of another delay. This kind of treatment of the customers is like a standard operation procedure for Verizon and I wonder when somebody from the top management of Verizon will intervene to, at least, explain to hundreds of thousands Massachusetts Verizon FIOS customers why they are being discriminated in getting new software and all new features associated with it.

I called to see what the $4.50 charge on my bill was. I had to press a number after number. And when I got someone she could not help me, she passed my call to someone that hung up on me. And when I called back, I had to keep pressing the numbers and then the guy would pass it on and said that someone would call me back. Do you call this a service? If that is a service, I would like to know what their poor service is.

I have been having problems with my phone and internet for about 2 weeks with Verizon. I noticed my phone line was down. I initially thought it was the battery. About 3 days later on 11/15/11, I noticed the same message (no line) on my phone. There was no dial tone. I also noticed the internet service was out. I contacted Verizon. I was told the earliest they could get a technician out was the next day. I was told a tech will be sent out to my residence between 1 and 5 pm. A tech finally shows up around 3 pm. He fixed the internet and left without fixing the phone. I asked why he was leaving. I was told not to worry because the phone will be back in service 30 minutes after he leaves.

2 hours later there's still no phone service. I called Verizon. They finally fixed the problem around 9 pm. I woke up 2 days (11/18) later to use my laptop. I observed the same problem. I called Verizon. They said the earliest they could fix the problem was the next day. I asked to speak to a supervisor explaining to him I was a doctor who couldn't afford to be without internet given that patient care would be interrupted. I also couldn't stay home another day after doing so the wed before. I had to be at work. They promised to have a technician out between 4 pm and 8 pm. No one showed up. I called again on 11/19/11. No one showed up even though I was told someone will be sent out. Somehow the internet and phone comes back on early hours of 11/20/11. Being that I had so much to do, I picked my laptop and started working. About 3 hours into my work, everything went out.

I called Verizon. After 6 hours of going back and forth with Verizon, they finally agreed to send out a technician the next morning at about 8 am. I wasted the whole day Sunday. I wasn't able to do any work. 11/21/1,1 Monday, I get a call from a Verizon rep informing me a technician wasn't going to come that morning but in the afternoon. They had installation appointments after which they would address other problems. I was irate explaining to him my ordeal and how I couldn't take another day off given what I do; he promised to call back. A technician finally shows up at about 9 am. He claims the problem was with some wiring which he fixed. He left. Not even 20 minutes after he leaves, everything went out. I called Verizon again. I was told the tech already left they would put in a new order.

After much screaming on my end, a technician was sent out at about 2 pm. He arrived almost 30 minutes late. He told me on arrival the problem was outside. Mind you, I had to leave work and run home to be home. I was told I didn't need to be home for the problem to be fixed. So I left but asked the technician to contact me when he was done so we could test the phone line and internet. I went down the street. While the technician was still present at my residence, I got a text that my work order was closed. I was upset that they closed my order when the problem had not been fixed. I also confronted the technician with the text.

He claimed he was still working. I called customer service and tech support. They denied that the work order had been closed. While I was on the phone, another text came in and said that the work order had been closed. I called the technician and he claimed he had left. I was unhappy. I called Verizon again and they claimed the problem was fixed. When I insisted that the technician check the phone line and internet to ensure the problem was fixed, the rep told me they would have to come back the next day. I threatened to take action if that tech did not return right then; she later called back saying the tech will return.

11/23/11. The same problem recurs. I call Verizon yet again. I was told I had to do with a cancellation of service order I had placed that was cancelled but some how fell through the tracks. I asked him if he was sure and if the problem was resolved. He assured me I was fine.11/24/11, Thanksgiving Day: same problem recurs. Being Thanksgiving, I decided to wait till the next day to call. I called on 11/25/11. The technician claimed she wasn't aware of any problems I have had with my service in the past. In other words, I was making things up. There was no sense of urgency. She told me the earliest they could come out was 11/27/11. I asked her for a time. She told me she didn't know and that unfortunately she couldn't tell me. I should just wait till Sunday and someone will contact me to let me know what time a Verizon tech will be coming. At that point I hung up.

Meanwhile on 11/18/211, they withdrew $113. It's earlier than the payment due date from my checking account even though I didn't have service.

I was only offered a credit of about $30. After much screaming, they decided to increase the credit by about 20 more dollars, telling me they couldn't offer any more or do anything more.

Shame, shame, shame, Verizon.

Since January, my bill was crammed with unordered bundles and it took months before I got it resolved through the NJBPU about 3 weeks ago. Around the same time, my phone in my upstate NY home developed a loud hum. I called for service and I was given an automated appointment. I didn't want and I couldn't make the automated voice understand that I didn't want it. The next week, I tried again, got an operator and I was given an appointment for the next day between 12 and 4. At 3:45, I called and I was assured that the appointment was still on. At 4:15, I called again and the dispatcher in Woodstock named Sandy told the main office that all the technicians had already left for the day. In disgust, I made another appointment for the following week between noon and 4 and the technician showed up at 7:30 AM. I had just arrived at 4:30 AM because I work at nights. The technician said that he had not been told between noon and 4. I believed him.

Meanwhile, on the week of November 14th, my NJ line developed a hum also. I called Verizon on Thursday, the 17th, late at night and the soonest they could arrange an appointment was 6 days in advance, which will be on Wednesday, the 23rd, between 8 AM and 5 PM. On Tuesday morning, the 22nd, my phone went completely dead and I called again. They said that they couldn't come sooner than Wednesday. Although they said it probably wasn't necessary for someone to be here, my wife stayed in all day. When I got home around 6:15 they still had not arrived. I called and spoke to Mathew and I told him that I've been waiting since Thursday and want this repaired today as promised. I told him that Verizon apparently doesn't understand what the word appointment means. He checked and said they now couldn't come again until next Wednesday! When pressed, he said someone had come today but couldn't gain access to the outside box. I explained that was impossible. The box is easily accessible.

I asked for a supervisor. I was given to Alicia and told her my story and she said she would call back on my cell. When she did, she said she spoke to the foreman and he would try to come on Saturday. At first, I agreed but then realized what happened to Friday. I said if they couldn't come today as promised, I understand tomorrow is Thanksgiving but I would expect them on Friday. She said that couldn't be done so on my request, she gave me to her Supervisor, Paul. I don't understand why if they missed my appointment, I should go back to the end of the list. I should be first on the next day's list. Paul also refused to give me an appointment for Friday but said he would bring it to his supervisor's attention. Meanwhile, here I sit with no phone service for at least a few more days with not just one but 3 problems with Verizon in a short period of time. I am totally disgusted with Verizon. Since 0 stars is not an option I give Verizon one.

No stars because they deserve a zero. Verizon is the worst company there is. The word customer service is foreign to them.They dump millions of dollars into their marketing and actually buy off people to use their service-then screw them on the back end.You have to wait endless blocks of time to get through to them and when you do it's still a nightmare.

They do not have enough employees to send out to help you because they had that big lay-off and cut-back. All they care about is selling you a sleazy agreement that never comes to fruition. They have had so many law suits it's ridiculous (look it up). They need to amend their freshly painted trucks that boast: lighting fast internet to include: that comes with shoddy slow service and we don't care. Skip 'em, no matter how good the deal sounds. Who has to buy and bribe and bogard customers? A bad company, that's who.

Last week I had problems with my the Fios box. It took 20 minutes to get a rep. I had to wait a week before a tech could come out. He was to arrive somewhere between 8am and 5pm. I live 45 min to an hour from home ( depending on traffic). They refused to give me a time so I had to take the day off. Wouldn't you know he came around 3:30? He was very polite but I ended up with more problems. He ended up giving me a new box. Called to activate it and left about 5:30 telling me it will take about an hour for the download and that he would call me the next day. He even gave me his card. The download failed and waited until 10am before I called him (both mobile and home). Just got his answering machine and left message several times.

In the meantime, I contact customer support. It was eventually almost two hours before the tech figured out that the box was bad. He told me he would send a new one but I wouldn't get it for 3 days. I told him that was not acceptable . I explained my frustration and told him I wanted a tech to come out. He was kind enough to set this up for the next day. Sunday between 1 and 5. I even called back to see if he really set it up and he did. So today I waited and called again around 3. And it was still scheduled. 5 minutes later I got a call saying he could not make the appointment! Monday, I am calling customer service and cancelling my service. Nobody should be treated this way! Caryn F.

I had no phone service on Nov 16 and 17. I called twice, checked out their advice how to correct no dial tone. It did not work. I was told they will check out in 5 days. I said it was unacceptable. I got no satisfaction. I had no phone service for 6 days!

A Verizon sale representative at a corporate retailer in Stuart, Florida talk me into upgrading our broadband card from 3g to 4g. It was made explicate the change was only to the device and not to change our data plan from unlimited to a limited plan. Verizon, obviously promotes the new device to get customers on a higher rate plan as well as upgrading device. This was not disclosed verbally, but I am sure it was in the long fine print agreement.

I was charged for two movies that I did not order on Flex View. I've never used that service and I'm still not sure what it is. Verizon transferred my service call to 5-6 people for a call time of over 1 hour and then transferred my call to a Spanish language speaker, and then hung up on me. They said that the charges could not be removed, so my only option was to pay for it or cancel the account and pay a cancellation fee. It was an unacceptable service. I am going to change my service immediately.

I switched over to Verizon Internet from Comcast and the day the technician was supposed to install the equipment, they never showed up. Several days later, a technician showed up, unknown to me, and installed the phone line. The equipment was mailed for me to install and from the first day the internet failed to connect, I have spoken to the Verizon technical support at least ten times over the last several weeks and I still have connection issues. A technician was supposed to show up to work on the line and again they never showed up. I spoke to the dispatch officer for Verizon and his excuse was work overload so I was bumped off the schedule.

To date, I still have internet connection problems and the work that the technician did is not fixed inside my home including wires hanging out unsecure. They are the worst service I have ever experienced. Do not use Verizon for your internet needs as you will more often than not be connected to the internet and you will spent countless hours on the phone trying to fix it!

Verizon has placed all kinds of messy boxes and wiring in front of my house. I can reach out and touch it with a broom from my upstairs window. I get headaches if I sit in my front room near the mess. The telephone pole broke in half and landed on my house. I asked them to relocate across the road where they would not be so close to anyone. They laughed in my face. Please help.

We tried to activate 2 alltel phones that were activated when Verizon bought alltel. They would not activate them so beware of Verizon. There are still alltel offices around or/and online. Think if you buy something by law they are grandfathered in Verizon is/are dirty Heard that a lot.

They are of no help over the phone. I paid my bill on 11-2-11 and on 11-3-11. I can't make a call at all. I called Verizon and I was put on hold for 20 minutes. Then, I spoke with everyone on the service department. I got no help. Now, I have to wait on someone to call me back. Now, who is making money and who is losing?

I have been on hold with Verizon for over 1 hour. No one here knows what they are doing. I have been transferred 5 times . Does any one know how to get to a competent person at Verizon?

My landline has been out of service for 2 months. I cannot recall anymore how many conversations I have had with Verizon representatives. The story changes all the time - sometimes they claim that the problem is in the wire in our apartment, sometimes they say that a lot of people in my area are having problems and they are fixing the main line and after that is done, everything is going to be fine. Well, it wasn't. Finally got a technician to show up. No problem there - nice guy, helpful. He found no problems with the wires in our apartment. According to him, the problem was at the Verizon building and they just had to check that and fix it. Many day later, no phone service. The help line on the phone is busy, I have been on hold for 30 minutes now.

After I moved in to my new house, I lost all Verizon promises for "Ruling the air" and not only in the house but outside too. I was told by a Verizon rep. that they had a problem with the local tower. Later that week, I received a phone call from a repair man informing me that they took care of the problem and all services are restored. Next day, I lost calls again.

I had numerous conversations with Verizon. Every time a different promise, and a different trouble ticket was opened. Nothing was resolved. At some point, they offered to purchase a network extender for $250. It is outrageous. I'm paying nearly $250 a month for 3 phones and all of them do not work properly with batteries dying very fast, I cannot keep a normal conversation. I have to walk outside around the house to get a good spot. Sometimes, I have to run across the street while on the phone to get a better reception.

I've had problems with my phone service for years. Today, October 27, 2011, we are without phone service again. This time it has been out for 6 days. Two technicians were out on day 3 and reported back that the problem was resolved.

I spent countless hours with an automated service and have spoken to numerous employees (one representative even transferred me back to the automated system). I am unable to run a business, lost hours, lost pay, lost customers and lost confidence. Verizon is a nightmare.

After nearly a year and repair call after repair call, my landline and internet seem to be stable (I'm keeping my fingers crossed). I had to threaten Verizon with going to the NY State Public Service Commission before they focused on my problem (static on the line, can't receive incoming calls, loss of DSL signal) - usually caused by wet weather and deteriorating copper lines. They don't want to replace copper lines because they want you to get fed up and switch to FIOS (fiber optic lines).

To help all you folks with the same problem as me, or worse, contact your state Public Service Commission - or at least threaten to do it. To avoid a large fine, Verizon will act quickly. The NY state complaint number is: 1-800-342-3377 from 8:30 - 4PM. Good luck to you all.

For months now (over a year even), I have had issues with my landline via Verizon. Service calls cancelled and when a tech did arrive, the day was calm, clear, and sunny; no noise on lines. I use and have to have a landline for work. This is part of my income as I do phone support. Anyway, it's ridiculous that they cannot pinpoint the problem to their lines outside of my house since inside wires aren't affected by wind, rain, snow, etc. We can't get FiOS because it's not available here, but a new housing development less than a mile away has it. We have had it with Verizon and have been customers for a long time. They've got poor CS support and "failure to fix" issues.

I have severe static on my main land line. I went through the online check on the Verizon site which showed that there was nothing wrong with Verizon's outside lines. Problem occurs with all three phones on-line, and when I put another phone from the second line into primary, static occurs.

I scheduled service call for 8-12 today. When no one arrived by 11:30, I called 800 number to find out why. I was told that Verizon had cancelled the appointment because it was not an outside problem. They did not tell me that it was cancelled. There is a $91 service charge; this was the first time this was mentioned. The service person is not allowed to touch phones or check inside wires, as they are not owned by Verizon; this was also the first time I was told about this. The phone representative could not advise me what other company might help me with the problem. When I asked her if she knew of someone who could help me, her answer was "Why should I?".

I still have severe static problem with no resolution, and I have missed a day of work for an appointment that Verizon cancelled without informing me.

A Verizon tech crossed my 96-year-old mother's phone line with a food/catering marketing. This resulted in my mother not being able to receive her personal calls. However, she was receiving (starting at 7 am) the food market's calls. She was averaging approximately 8 calls per 30 minutes. This went on for more than two (2) days. Verizon, to fix the problem, shut down my mother's phones, resulting in her not being able to make any outgoing calls. So, to fix the problem, they cut her off from any medical or family help. I thought that being 96-year-old heart patient would have Verizon make some effort, since it was their tech who crossed the wire to get her service up in a reasonable amount of time. I don't think 3 days is reasonable.

A neighbor had a tree come down two years ago which ripped out the phone line from our house. At the time, we were only using cell phones. The Verizon technician that came tore out the line and said we wouldn't be responsible for a new one if we ever wanted service.

Six months later, they charged me over $100 for installation of lines when we did want new service. The service has never been right. In the first month, they were out here over 25 times trying to rectify a static, off-hook, busy sound on my line. That was 25 days inconvenience, 25 days waiting around. I was told I would be credited for two months of inconvenience. I was credited $2.99. The request went from CS to pole guys, line guys, managers, supervisors, etc.

Finally, the truth. The copper on the poles is corroded, rotted and getting wet. There are too many lines into one box. They are not allowed to fix copper because they're transferring everyone over to FiOS, which won't be available in my area until possibly 2015.

So I dealt with static, noises, others talking on my line, and interference, especially in severe weather. Now, a year later, three days after seeing a truck accidentally take out a line out front, the phone just completely died mid-conversation. I had my ill mom here who couldn't be left without a phone. They put it in as a medical emergency, but still didn't show up for eight days, the original tech date. They restored service, but the static and interference was worse. They said it has nothing to do with the line that was recently ripped down. So I called for a tech. They came and determined once again that the situation was on their end. They said they fixed it, but it was the same.

Then a week later, there was no service again. A week later, they restored service again, but the static and noise is continually getting worse. They come and start each time from the beginning. They continually try to deny there is a problem, and sometimes even stand right here in front of me telling me they can't hear it. So I get out the old analog phone of mine and show them they can. It's a terrible circle of confusion and lies, and nothing is being done.

This is a stupid $16 a month line that has caused me thousands of dollars in missed work, and way more time than I want to think about in waiting on hold, reopening tickets, and explaining things from the beginning each time they come out or I have to call. This is absolutely unacceptable business customer service. It reminds me of exactly what Worldcom did to their customers. I feel ripped off, used, and taken advantage of. I want to be credited for this inconvenience and disaster of a service. I feel that the least that they could do is to admit they can't fix it and compensate me in some other way.

For the past 3 months, our cell phone service has been so bad that from our home, I can rarely complete a call. The calls either become so discontinuous or hard to hear that somebody hangs up or the call itself is dropped. I have contacted Verizon numerous times and have been told only that they are aware of the problem and are working to fix it but can give no schedule for completion.

Others in our area complain of the same problem, but there is apparently no resolution in sight.

For over one year, every time there is wet weather, I get static on my phone line and can't receive incoming calls. Since Hurricane Irene, I have noise on my phone line, which denigrates my DSL signal. It is then not strong enough to connect to the internet. Often when I receive a phone call, the internet comes back on. If I make or receive another call, the internet goes down. I purchased a new DECT 6.0/1.9GHZ phone which does not interfere with the 2.4GHZ router. It didn't change anything. Also, I replaced the DSL filter. It didn't change anything. I have tried re-booting the modem. It didn't change anything. I changed the channel on my router. It didn't change anything. None of these recommended things have corrected the static on my line and the loss of my DSL signal. They know it's the copper cable. The tech says Verizon will not replace copper cable. Is there a hidden agenda here? Does Verizon want us to throw our hands up in the air and say, "Okay, you win, I'll change to Fios."? Guess what Verizon? I'm changing to Optimum!

Our phone service and DSL was not available at our address from September 8, 2011 to October 8, 2011. Verizon wants to charge us from September 9 through early October (this is when we started calling to see when the service will be back) even though they know there was no service at my home. The flooding caused by tropical storm Lee in West Pittston caused major damage to Verizon's equipment. A Verizon field worker confirmed it was taken out by the flooding, and it was impossible to get service to my address.

My landline phone has been working on and off for all of 2011. Either I couldn't receive calls or couldn't make calls, or both.

When technicians came out to "repair" it, they each assured me they had fixed the problem "permanently". It was usually a short somewhere. At one point, they charged me a $100 service charge because I didn't have the "maintenance" agreement. I said I'll pay it, just fix it! I paid it and soon after that, the phone went bad again. When I called billing to get my money back, they agreed to give me half the money back.

I have had no service at all since before September 20, 2011. This means I have no DSL, either. Some technicians have said, "There are no good cables". I don't know what that means. Several techs gave me their numbers to contact but they don't answer my calls, or their voicemails are "full". One tech returned my call but his accent was so thick I couldn't understand him. And this is a communication company?

I asked about getting Verizon for my business telephone needs--two lines and Internet bundle. I was told that the total would be around $124 a month. I was sent a bill with all sorts of connection fees that I was never told I was going to have. They put in a 2-year contract for a main line, and a 1-year contract for the second line without being explained any contracts. I was charged for services of lines being connected that I was never told was going to happen beforehand. My total bill was $457.27.

I am asking for them to prove any disclosed fees from the "recordings" that they have, and they cannot provide any proof of such disclosures, to date--just stated that it was disclosed. I feel that an employee of them failed to mention the fees to make some sort of quota. They have not proven to me in any form that I accepted any of the not-mentioned fees and just sent me a bill for an outrageous amount. No phone calls were even made in the two weeks that it's been connected.

My company has been dealing with the bad service that Verizon local service provides. There are days that we have two to four phone lines out at a time. They are at our place of business just about every other week trying to fix the problems with the phone lines. I have explained to Verizon that when our phone lines are out, we lose money, business and customers. They have sent Verizon techs to temporary fix the problems that we have with our phone lines. The tech comes into our company and fixes the problem. Then, in a few days, we have the same problem back again--sometimes, even worse. All the Verizon techs know our company when we call. That's how bad the situation is.

On Monday September 26, 2011 my elderly (88-year-old) home-bound mother's phone ** went out. She lives in Queens. I live in Staten Island. My mother is disabled and has her lifeline through her phone service. She called for repair and was told she could not have repair till Thursday September 29th. She waited till then with no service and no lifeline, no way of making a 911 call or any other in the event of life and death.

On Thursday Verizon came. They replaced a pear (what I was told) and then told her after five minutes her phone should work and they left. Five minutes came and went, and the phone did not work. Number one, they should have made sure that the phone was in working order before they left (job left unfinished). My brother had been calling them in her behalf from upstate, then I got involved on Friday morning. They assured me (a Ms. **) that it was in the computer for the phone to be repaired between 8 and 5 on Friday Sept. 30th. No one ever came. Then I called again and asked to speak with a supervisor. No one has called or spoken with me....say they will call back.

We are being given the runaround by Verizon. Now they are saying no one will be there to repair her phone until Monday October 3rd. So, an elderly home-bound, disabled person with a lifeline that does not work because she has no phone service, is so upset and has no access to the outside world. How is this allowed, and why is this acceptable? I told them when I spoke with someone named Nick VA29946 (the number he gave me that I was going to report this). He was not nice as he would not let me talk to a supervisor. He also gave me a number which he rattled off so quickly for Monday's repair report NYB402Dk56 and another report NYB402DNAS - (not sure if they are all correct).

Then he said it does not show in the computer that any one came on Thursday. I told him someone did come and they never completed the job; they just left before making sure her phone worked. He tells me well she has to wait her turn till Monday. She did wait from Monday until Thursday. Now because they failed to fix it on Thursday (their lack of ability) she has to wait again? They all have their wires (no pun) crossed at Verizon. This is so insane it's comical.

I really hope someone at Consumer Affairs will see to it that this woman has some working phone service and that some consequences are served to this company. If my mother dies because she has no phone service, can't call 911 and use her lifeline, then who will we blame and sue at the very least? I am asking you to please look into this matter so it doesn't keep happening to people, who are at the mercy of Verizon and their incompetent repair service.

Thank you for your time in this matter.

I lost my phone service on Tuesday, September 20, 2011. No dial tone.

I was unable to call Verizon. Phone was restored on Thursday, September 22, 2011. I used the phone to call Verizon and was told that something in my house was creating an open line. I was told that "if your phone line does that again, disconnect all phone lines and Internet lines to verify it's not one of your devices".

An hour later, the phone lost dial tone once more. On Saturday, September 24, 2011, I had enough waiting for the phone to come back. I drove around until I found a working payphone. I called Verizon once more. They did a test line and told me it was on their end, and they will get a technician on Thursday, 29th of September.

Last night I called about 9 p.m. because the phone was still down. "Sorry, the technician's hand were full, and he didn't have a chance to fix it", was the answer. This morning, I called again and they say there's a cable issue and they won't be able to fix it until Monday, October 3.

How long until it's actually fixed?

They supposedly fixed the inconsistent "dial out and in" yesterday, but it is back today. I can dial out certain numbers, but not others. It is true that the problem is slightly different today; first you must dial one message. I can't tell if I am missing calls. When I spoke to the service representative, she asked me if I had dialed the operator, as the recorded message told me to do because I would have been charged for it.

So, beware of calling the operator, or you will be paying even more for the phone service you are not receiving. It was a pretty clever way to increase profits. I think this should be illegal. The same drill as always. I have to wait for fifteen minutes to go through this apparently worthless exercise. I have no idea of how many hours I will have phone service for. I am going to see if their competitors have such a high level of customer dissatisfaction.

I am disappointed to find my Verizon ground line is just as unreliable as my Verizon cell reception. I got the landline to correct the sporadic lack of cell in the building, only to find they both are frequently "away without leave." Tonight, for the third time in two weeks, I get the "you must dial 1" message. So I dial 1 and get the same message. I only have one bar on the cellphone because there is a light rain outside. If the call goes through it drops soon after.

If anybody is reading this and has stock in Verizon, I would suggest you sell. This company can't get anything right. They also seem to resent you in opting out of their **-awful "service" and continue billing you. Next time I post, I will have agencies and addresses to send complaints to. This is abuse.

They failed to fix my phone line. Over two weeks without any business, my lost was over $10,000. Their service is very, very poor.

By converting my lines from copper to FIOS, my business line (when called) has a recorded message that says it has been disconnected. Daily calls to Verizon result in no corrective measures. I am losing business but paying for the line.

I've been living in my home since 1985. I have had phone service with Verizon for 26 years. I have had plenty of problems over the years with our main phone line. I need to have it repaired just about once or twice a year on average. There is a long history to this problem I am having at Verizon if someone was to check into it. Most recently, we have been having problems with our phone line ever since Hurricane Irene hit the area a month or so ago. We cannot receive calls but we can call out with no problem. A troubleshooter from Verizon came out and said it was a bad copper line up at the pole. He also checked the wiring going into my home from the outside box and said everything was okay there. He then told me that Verizon is no longer replacing copper lines because their new baby is Fios. He said that the best they could do for me is try to find the short in the line and just repair it. I was told that the copper line on the pole was bad from over 20 years ago. And yet, Verizon never got around to replacing it. Now that they have the new Fios, I was told by the troubleshooter that Verizon will not replace copper lines anymore. Well, they put a band aid on the problem a little over a week ago. It lasted a day or so. And now, it has the same exact problem once again.

A repairman came out last night, Saturday, in the dark at 7:45PM. He acknowledged the problem on the main copper line. But now he was trying to tell me that he also heard noise in my in-house wiring. Yet, everyone who has ever been sent out to my home from Verizon said that the problem is not at my house but on the telephone pole with the main wiring. He requested then to come into my home. I didn't let him at that hour of the night being it was uncalled for. Again as mentioned, I can still call out. And trust me, there is no noise on the line calling out. It's just that we cannot receive phone calls coming in that I had to have Verizon switch all calls coming in from my main line to my cell phone. Those calls I have to now pay by the minute for at Verizon Wireless. I have no choice being my 89-year-old mother is in a nursing home with Alzheimer's. And there have been plenty of times that I have gotten calls when she is rushed into the hospital for various reasons. I really need some help here.

When I resigned for their telephone and Internet service, they said that my bill would not change for two years. The next bill was over $20 more per month. They recorded the conversation and should have it on record. My bill now goes up about $10 per month and I am not sure when it will stop. If it continues, I will have to cancel but they will make me pay an early exit fee. This practice is deceptive and simply wrong.

I am a retiree. They have messed with my account for the last three years now. I am tired of it. They tell me what I am going to get. I never do. I am supposed to pay $80.00 a month. Instead, it is $124.32. And now, the new bill is $150.61.

I have not had phone or internet service since August 27, 2011. When I filed a complaint, a tech person was sent on September 5 and he was unable to repair it. I have been going back and forth with Verizon. Each time they say they are sending a specialist. I then receive a txt message that the repair will be complete by 6:00 PM.

I finally filed a complaint with DPS NY and the next business day, I received a call from Verizon assigning case manager. I've been trying to get in touch with the case manager but she does not return voice mails. I have received 6 texts from Verizon thus far, and I have made double that in calls to Verizon to tell them the service was not restored.

First it was a week, then 10 days, then another 10 days and today, they told me it would take 37 business days to repair a cable. This is nonsense and I, as a customer of 25 years, do not appreciate the runaround. I live in a residential area of Brooklyn, not out in the sticks, so there is no excuse.

Too bad there are no negative stars to rate my experience with Verizon.

My phone rings intermittently so I miss most calls. I had 3 calls yesterday that I never got, and 3 calls today.

All were important. I was waiting at the airport and my friend was trying to locate me, my attorney called regarding a real estate closing, etc.

The service is horrible, but all they do is keep replacing the same phone/Droid X with refurbished models that no one else wanted.

They have horrible service and, to add insult to injury, the most expensive.

On May 5th 2010, I switched from Comcast to Verizon. I was very specific about what I expected my bill to be. I paid them a $400 deposit which they told me would be reimbursed in six months back on my card. Today is September 15th 2011 and I have yet to get my deposit. Everytime I contact Verizon about this, it is so frustrating. They transfer me from department to department. Contacting Verizon takes hours and yet nothing is ever accomplished. They even switch you to the same departments over and over. They say that I can't get my deposit back because my account is not in good standing.

My services have never been disconnected and I consider myself in good standing. Also, the contract does not state that there are conditions on where they will hold the customer's money hostage. This company has provided me with so many hours of frustration. When I tried to leave, they threaten me that I have a two-year contract and will be liable for additional payments.

We have been trying to get my mother's (who is 90 years old) phone as another line on our home telephone since last Sunday, when her phone was out of service. It has been one of the most botched up piece of work I have ever seen. I have spent 6 hours on the phone with Verizon. Verizon was supposed to come out here yesterday. They never showed. I took the day off and waited from 8 to 5. I found out it was never on the ticket to change her phone over to our line.

I called and they said it could be done in the main office. They disconnected her number. Now, she has no phone. They said they would connect her new phone number at 12:00 last night. It did not happen. I called and they had a cancellation on our home number as well. I found out that they do have to come out and switch the line over to ours. I cannot get a time of when they will arrive. Meanwhile, do you know how traumatic it is for elderly people, especially 90 years old? My mother did sleep all night. She is beside herself. I am afraid she may have a stroke over this minor problem that has escalated into a major problem. I need some assistance from someone in Verizon who knows what they are doing. Is there anyone?

Horrible. I have a residence and business line. It is a toss-up which one is out at any day. It is noise, hum or no dial tone. The cable system is 50's era and there is no plan to upgrade. I was removed from miles of cable and connected to a nearby SLIC after a PSC complaint, but now the mile or so of cable is failing. It is usually related to moisture and corrosion in the splices. Verizon keeps putting patches on the lines instead of replacing the failing cables. I have a growing collection of Verizon business cards from all the technician visits I've had here. Complaints to the PSC does bring quick action, but not a long-term cure. They were here yesterday and I just called them back again today with hum on the business line! It may be a plan to force us into FIOS if it ever gets in this forgotten area, but until then, it does appear hopeless.

I cannot receive incoming calls on landline. I scheduled a technician to come a week ago. Today, I called Verizon to confirm my appointment. I was told that they would be at my house between 8 am and 7 pm (which is outrageous that they give an 11-hour time frame). I waited and waited. Finally, I called Verizon again at 5:30 pm to see when they were coming. I was told that they were not coming and that I was not even on the list today. They had previously told me I was on the list to receive a technician, and that he would call prior to coming to the house. Later today, I was told that no, the technicians do not call prior to coming to the house. This is the worst customer service ever. Why do we all put up with it? I want to complain that this would not be tolerated with a utility company. But Verizon seems to think that this is acceptable to treat their customers with no regard for their time. I want to file a complaint against them. I have wasted valuable working time and been without phone service for weeks.

We have been without service or dial tone for over 5 weeks now and every time we call, the automated service will tell us that an appointment is scheduled for a certain date and asked us to be home between xxAM-xxPM, but then it was never fixed. When we called again, the service will put another appointment up and said this is the latest update on the system. Today, the automated service said that "it is committed to resolve the reported issue" but it was not resolved. So I waited for 25 minutes to get a live representative on the line and asked about the status. This rep said that I should have always asked for a live rep instead of relying on the automated line. Apparently, no appointment was ever scheduled according to this person and that the seemingly certain automated message is not something I should believe in.

I have poor phone service for more than one year. They have come to my house to fix the problem multiple times. The phone works okay for a couple of days and then I cannot receive phone calls. For the past 2 weeks, the phone line has been completely dead. Today, the technician was supposed to come but he never showed up. When I called Verizon to follow up on the appointment, the customer service representative tells me that they are not going to come because the problem is in the area, not in my house when, in fact, the technician that came 2 days prior stated that the problems are the old wires in the boxes outside my house. The same story repeats over and over throughout the year, and the phone is not properly fixed.

Verizon had an outage, my mother is 89 years old with a heart condition and a pacemaker. She has a life alert she can't use, because her phone has been out for 2 days and Verizon says it could take up to 20 days to fix. In the meantime, if my mother falls or encounter problems, she has no way to call for help. Life alert needs a working phone.

I called numerous times complaining about telephone lines, jacks and other problems causing poor quality sounds, low volume, and static noise. As per today, September 10,2011, Verizon representative placed me on hold for about two hours without response. I need a repair expert to come, check, and fix the problem as soon as possible. Thanks.

Extremely poor, unreliable service from the service technicians and customer service technicians. I do not understand why the customer service technicians have poor attitude since I am the one without service for 2 weeks. I am the one dealing with appointments for service that sometimes never arrive and nothing is fixed when they do. The tech leaves and says they will return and never do. Nobody, at any phone number, can offer excuses for this. Actually, the service number can do nothing to help and they have no way of contacting anybody else, so they say.

I have an elderly mother and she requires medical assistance. I have not had phone service for four days and Verizon promised that they would fix the phone yesterday, 08 Sept 11, but still no service. I received a message that it would be fixed by 15 Sept 11, which is unacceptable. The consequences will be extreme if my mother is unable to obtain medical assistance by making a call from my phone.

My home phones have not been working since yesterday. I called your customer service trying to get help but all I got was your answering system. Finally, I was put on hold for the next available agent. Then I was cut off. Your system said the next available date a technician would be available would be on September 14th between 8am until 7pm. Unsatisfied, I am now in the process of moving my carrier (Verizon) to another as soon as I can.

Our phone service has been disrupted from 5 days to two weeks over the last 9 months. The Verizon wires in our building need repair. Verizon continues to duck tape the situation, leaving a temporary fix.

I have spent two months working on getting my service straighten out--from no Internet service to no fax service. No customers were able to get through to our business. There was no physical damage, though, just damage to my business. Each time you call, you are subjected to a 45 minutes of tests before you can get an appointment to fix an ongoing problem; only when you want to cancel do they help.

I called for service static on phone on 8/30/11 and technician came on 9/3. He said that he could not do better than what he did because he is unable to get to the telephone pole because of all the vines and greenery that are on the pole. He said he would speak to his supervisor about getting the greenery taken down by someone before he could get his ladder up.

The static was less at the time but is now bad again. I have made another appointment for the static. I have been without a telephone for over a week now, and I will call billing that if this static is not fixed by Saturday, then I should not be billed until the static is fixed. If you look at my record, it has taken Verizon a very long time to fix problems with my line.

I hope a supervisor will get these comments and that Verizon will take this repair seriously.

We have no dial tone on our 2 phone lines and cannot make or receive phone calls. My husband had total hip replacement surgery this past week and we need phone service. Verizon will not make the repair for 1 week and does not care that we have a medical issue. We must be able to be in contact with visiting nurse and 2 doctors. We had medical problems on Thursday & Friday.

We've been having billing escalation issues off and on for over two years. It started with them adding long distance to our phone, which we didn't want, didn't ask for and didn't need (we have a Skype line for $20 a year for that). It took months of complaining and refusing to pay for a service that they took it upon themselves to add and refused to remove, to get it resolved (or so we thought.). We believe this has something to do with one of their service technicians we witnessed making phone calls out of the main box for our area which is in the driveway. We did see a couple of mysterious long distance calls show up on our bill.

Several months after they "fixed" the issue, we started getting calls saying our Internet service was going to be turned off for non-payment. This was news to us, since we were paying our bills. We called and they told us that our bills had been mysteriously separated onto two separate accounts (and therefore much more expensive because they weren't bundled). Nobody knew how it happened, but upon recent review of those bills, I'm inclined to believe that's how they fixed it. I told them we paid it and they said that it went all to the voice bill because of the separate accounts and that we would have to pay it again. We asked for them to send the correct bill and to re-consolidate them. They said they would. It took several attempts to get the Internet bill. They wouldn't send it out automatically, and several months later we got the call threatening our Internet again for the same reason.

When we finally got the bill, we paid it again. This happened a couple of times.

Everything I just described brought a total of three accounts into our name. Our initial one ending in 546 and two new ones, one ending in 568 and the last one not having our phone number in it at all (this was the mysterious Internet account that they didn't like to send a bill out for).

Recently, we noticed an escalation in our bill again, and when I looked at the details, someone had added games and security backup to the bill and we were charged for the changes. We don't use these services and didn't ask for them. I ran circles around their proverbial wagons trying to get help, which I think worked at first. I called and asked for an agent and got a sales representative named Charles who was truly wonderful. He stayed on the phone with me through departments. He told me that we were signed up for Fios, which he agreed was definitely wrong because we're not in a Fios-capable area. We did a three-way with billing and he almost lost his temper with the girl we spoke with.

At first she didn't know he was on the line and she said we were signed up for DSL but not Fios. He chimed in and explained that he was in sales and it was definitely Fios. She got a little flustered and incredibly she said she couldn't do anything about it and that I would have to talk to someone in sales. He reminded her that he was in sales and that it was a billing issue. She reiterated that she couldn't help and hung up.

He put me on hold and got two supervisors involved and between the three of them, they figured it out. This was on 6/20/11. He called me the next day to assure me that they were working on it and had taken off the Fios and were going through our bill to see how much we overpaid. He told me that we would wind up with credit, and we did. That was on a Friday. On Monday morning, he called me to let me know that they had finished. My bill reflected this activity. It also reflected that someone went behind them and put everything back on again. So I called to complain and was told a supervisor would call.

After getting that promise two times into weeks (I didn't want to seem impatient), I got upset and called back (this was the day after the strike began), and spoke to a manager who couldn't explain the bill (she could only account for $100 of the $244 in charges that were listed), but said we owe it and have to pay it. She said it was past money we owed. This was very confusing to us mostly because we got two bills during the month of July. The first one said we owed nothing and the second said we owed $244. (Note: we had gotten other mailings from Verizon that we thought were advertisements, which they do send between billing cycles. They are much thinner than the bills. We just brushed them aside. I wish now that we hadn't.) The manager got as frustrated as I was, because I demanded an explanation of the charges, especially since the bill showed a $133 dollar credit and our monthly bill is supposed to only ever be about $60 a month. She told me she would have a supervisor call. Since they don't call, I asked her when. She told me 24 to 48 hours. I did tell her that I would be more upset if they didn't call me because that would mean that I would have to do this again and still get nowhere.

They didn't call me (I gave them yet another week), so I called the CEO's office who kicked me down to Mark ** in corporate customer service, who kicked me down to Sal ** in billing escalation, who kicked me down to their "billing expert" whose name is Andreas, who called me and left a message.

I called him back and after playing a name game with him (it seemed very important to him that I knew his name when I said "someone" called because my ears were stuffy and I couldn't hear well. He asked me if Andrew ** or Andreas called and then said it was himself), he got very quiet for a moment and stated, "You want to know why you have to pay a lump sum on your bill?" He told me, "You owe it because you have (present tense) a separate Internet bill and didn't pay it for March, April and May" and that was why we lost Internet service for those months.

We did leave Verizon for a month (I believe March or April) because they were double billing us again on that mysterious bill that has no phone number on it. May's "new charges" Internet bill activity was $116 minus the "promotion discount of $34.96" making it $84.89. When we told them we wanted to cancel service, we were told we couldn't because we owed them money. So we still have bills for that month as well. When we returned, we were told we would have to pay off the old bill and they said something about we would have to open a new account to do it because the old one was closed.

When Charles the salesman was helping me, I explained that to him and he checked it and said that we owed $77 and that the credits would definitely cover it. This confused me because I was going through our bills and showing that the balance that was owed from before was 30 some dollars at most, and that was on the long distances charges we should never have had. I went back and looked at the account number of the July bill that said we owed nothing (the one from above) and it was from the two-year-old account where they had added the long distance service to our bill. They managed to hide and bury it and found a way to get money out of us for a charge that should have never existed in the first place and now they are trying to hold us to paying for Fios service we can't get that at times they are double billing us for.

By the way, we never lost our Internet service. It wasn't interrupted for any reason at all. However, on August 18 or 19, 2011, after I spoke to the supervisor in the local office (when she couldn't explain the charges to me, she recommended I look online for the breakdown of my bill, which said exactly the same thing as my paper bill), I checked our account online. While I was on it, the billing window (only) went black (this happened twice) and I refreshed the page. When I did, I immediately saw the change. Before it went black, it reflected that I was still being charged for Fios, which shows on the bill for August, and which she denied over the phone. After I refreshed it reflected DSL service only.

My regular bills show freedom essentials and a bundle discount for April and May of this year but doesn't list Internet service and the strange account became active again in April and accrued $37.28 in April (after promo discount), $84.89 (after promo discount) and $64.90 in June (after promo). Our total combined bundled bill is only supposed to come to just under $60. Verizon likes to make changes to our bill at their whim.

At no point did anyone inquire or give me the time to explain the problem, except for Mark ** with whom I was only able to give a brief summary to. I admit that I lost it on one of them (I'm not sure which one). I didn't realize I was cursing a blue streak until they brought my attention to it. In my tirade against Andreas, I did ask him who was adding this stuff and he said a sales person. I asked him if that person was going to be fired and I told one of them that it was fraud and theft. I'm only telling you this much because I know I could have reacted better and probably made things worse by becoming so emotional.

In spite of that, I would like to note that one of the things that set me off was the accusation that our service was suspended for non payment, when in fact we left Verizon briefly because we don't see why we should be paying the same bill twice (something they won't address and become defensive about), and their immediate response was, "Well, we can end your Internet service now if you want." Then Sal asked me how we pay our bills and if we have proof. I told him yes, we do and he kept repeating the question. We did pay the bill we are supposed to be paying but not the phantom bill and my fiance didn't pay last month's bill for $244 "current activity" minus our $133 credit, bringing it to $110. That's ridiculous since the bill is supposed to be around $60.

I don't know how they can "investigate" the problem, which they said they would do, without asking questions to clarify the issue. This is a complex problem and takes time to explain.

The metal cover on Verizon's telephone wire connection pedestal in the rear yard, next-door to me, is all rusted out at the bottom and an old black garbage bag has been tied over and around the pedestal to help keep out rainwater and lawn sprinkler water. This is very ugly and unattractive. I feel sure this is not the image that Verizon wishes to have here in The Mainlands retirement community.

This situation has been previously reported to Verizon via telephone, and Verizon indicated that service personnel would be dispatched to the site to replace the rusted-out pedestal cover and otherwise take care of the unsightly situation.

As of today, August 22nd, there has been no such action taken by Verizon, hence this further complaint. We just would appreciate Verizon's following through in a timely manner.

Our telephone lines at the school have not been working since August 14th 2011. We have several lines to our school but we don't know why this lines are not working. Verizon did say that the problem was on their end. The estimate time of repair is September 16th.

This is a school for Pre-K - 9th grade and we are not able to even dial 911. This is unacceptable.

This is the second time in four months that my phone line has gone dead. I live in Martha's Vineyard, am 61, and living alone. My cellphone does not work where I live. If there should be any kind of emergency, I have no way to call 911.

I am a 77-year-old person who has a medical problem. I need to have access to a phone in order to request the required services such as ambulance and other related services in case of need.

There are services provided to other homes in my neighborhood but none at my home. I called Verizon numerous times and the only response was a recorded tape announcing that they are not able to provide services due to the strike. I have no services to landline phone and fax since August 13, 2011 and there was no assistance given; only refusal to help solve this problem.

Can I put 0 stars? So I had problems with Comcast's lying and not keeping promises made. They also did not give me a product that worked well. So I called Verizon and told them that I fired Comcast and wanted service. They were supposed to come and hook it up on 7/22. They sent a modem to me and we had to install it ourselves on 7/23. We had to call and spend 2 hours with someone reading a book to us and finally after consulting with someone else, we were golden.

Then the problems started: Dropped web pages, not being able to connect to the internet, and when you turned a page you would never know if it would drop you. After 100 phone calls of being hung up on, lied to, misinformed and speaking with supervisors and their superiors; it all boiled down to no one wanting to tell you the true problem. They sold us a product that they cannot support. Yes, they sold us a 1mb product and we are too far from the central office for it to work. So to fix it, we must go to a 0.75 mb product!

I recently moved to a new home and our previous home phone service company for our previous house was Verizon. During the contract process over the phone with Verizon, I was told that if we were to move to a new location, the early termination fee would not apply. However, now that I did move, I was forced to cancel their services early because Verizon was not available in our new area and consequently received an early termination fee. I called Verizon describing my situation to dispute the charges but I was rudely treated by multiple Verizon employees and was unable to get the charges waved.

Two days ago, I had Verizon connect my phone line and high speed internet at my residence. The technician on site said he reconnected my home alarm. I told him it did not work. He then told me I would have to call my alarm company.

I did so and was told by my alarm company that I would have to pay the sum of $80 for them to reconnect. The problem was nothing that could be handled by troubleshooting over the phone.

Today approximately 5:45, my wife called Verizon and told them that they need to come down and reverse whatever they did. The operator was a male whose name we never wrote down and do not remember. We were told that nothing could be done for us until the 15th of the month. That's totally unfair and shows no sense of member service.

I did nothing wrong but choose Verizon as my internet and phone provider. It does not seem right for a company to come into one's home and cause any sort of damage, be it technically or physically, and not repair immediately. I explained how my wife is pregnant and fears being home with no alarm while I'm at work, over 50 miles away from home. I was told that nothing could be done to get my alarm back in working order as it was before Verizon touched it before the 15th. Not right at all.

In the end, I asked to speak to a supervisor or manager and was told there were none at the moment. That's insane for a company of that size. I was told I would receive a call in approximately two hours.

I'm writing to you now at 8:37 and still have yet to receive a call. They also affected my DIRECTV. My network works somehow with internet and no longer lets me connect from one box to other. This company should not touch anything they are not capable of putting back in working order, prior to leaving a customer's home.

Verizon lies. I called to cancel my landline and they said they could, but that they would need a credit card. I still have a cell and internet service with them and have paid on time for over ten years through my bank's online bill pay. I refused. They said they therefore would not cancel my phone. I asked for a supervisor who then told me the same thing. I asked for an even higher-up and she said that was impossible but someone would call me between 24 and 48 hours. I asked for a number to call in case someone didn't call back. No one called. The number they gave only rings and rings and rings with no answer.

I called the regular 1-800 number again and went through the exact same rigmarole. Again there was no call back. Verizon lies.

In November of 2010, we decided to turn off the home phone we had with Verizon to try to save a little money on our cable bill, since we have our cell phones with them as well. We had both bills (cable and wireless) combined in one bill each month. If we had known that by turning off the home phone, it would discontinue the combined bill, we never would have done it! After a couple of months of mass confusion and bills getting paid to different accounts, we decided to turn the house phone back on, and get everything back to one bill. This is where my story begins!

I swear on everything I love in my life that these notes are completely truthful and accurate. I understand that if you want to doubt some of these, because I would find it hard to believe that a company as big as Verizon could suck this bad!

5/10/11: I called Verizon and spoke with Dominick. I asked if we could have the same number we had for years that we just turned off in November, but it was now unavailable, so our new number is ** Our new bundle is Fios Voice, 15/5 internet, Prime HD, for $99.95 plus DVR, free for one year. New services will be in effect by 5pm tomorrow.

5/11/11: I got home from work and half of our channels that we always had before, are gone. I called Verizon and spoke with Aaron. When I asked why we lost Nat Geo Wild along with a few other of our favorites, he said that they were no longer part of the Prime HD package. We would need to upgrade to the Extreme Package, which was $15.00 more per month. I was not happy but asked him to please add it to our bill. As we went over the cost at the end of my call, he stated that my bundle would be $124.99 per month. I did not understand how it went from $99.95 to $124.99 when all I added was a $15.00 upgrade. Aaron explained to me that he would not approve the $99.95 price as quoted by Dominick yesterday unless I could give him a coupon code! I asked to speak to his boss and he explained that his boss would not allow the price either. My new order number is ** and Aaron said it should be on in 3 hours.

5/12/11: I got home from work, (24 hours after yesterday's call to Aaron) and the channels were still not on! I called Verizon and spoke with Jewel. There is no record of yesterday's order number! She said that it never got placed. She put me on hold, and when she came back, my lost channels were already on! Great! New order number **

5/19/11: I received a letter stating that they cannot combine our bills now because the cable is in David's name (my deceased husband) and the wireless is in my name. When I called to speak with someone about this, and explained that this is how it was a few months ago, the operator told me that the policy has changed and that I would have to have an agent call me back within 24 hours to set up a new account in my name, then I could combine the bills!

5/21/11: 48 hours later, still no call from an agent. I called and spoke with Mike **. He had no idea why I was told that an agent would have to call me back, and that he could do that over the phone! He explained that to get both bills combined, I would have to have the cable transferred from my husband to me. I explained to Mike that I have a granddaughter who is a senior in high school and is taking her finals on-line all next week, so I could not have a disruption in service. If there would be, then we would have to wait for the following week. He assured me that it was just "paperwork on their end" and that nothing would change for us. I wanted to know if we could get a different phone number because the one they had assigned us last week rings constantly from bill collectors for the previous owner of that number. Our new number will be ** Fios Voice, 25/5 internet, Extreme HD, for $124.99 per month and DVR free for life. My new order is ** and confirmation number ** Everything will take place on Monday, May 23rd. I asked again, if he was sure that our service will not be interrupted, and he said that it would not. He explained that our 1st bill would be a little higher because it had part of May on it. It would be $188.84. After that, it would be $161.91 including everything unless we order movies. Later that day, Brandy called to confirm that we were disconnecting David's account. I confirmed that there would be no disruption in service, since my daughter was taking finals on-line for graduation. Disconnect number **

5/23/11: I got a call from my daughter saying that the phone, internet and cable was off! I called Verizon and spoke with Dan. I explained the situation, he put me on hold, and then back through the automated lines again! I eventually got to Betty and I had to explain the story all over again! She said that she had to transfer me to tech support, but it put me through automated lines again and eventually disconnected me again! I called back, eventually got Jeremiah. He explained that the service disconnects before it connects! But I was assured by two different people that the service would not be disrupted. Three hours later, on the phone with him, it is finally turned on! We later realized that the house phone was not on. I don't care! I'm sick of calling Verizon right now!

6/06/11: I received my bill for cable, phone and internet but not wireless?! (that was the whole point of all of this!) I have many problems with this bill like being charged for house phone when we still don't have it. I was charged $40 for boxes instead of the agreed upon price of $20 and they charged for "outlet installation', that would only apply if I had outlets installed! (I actually had to argue this one!) They also charged $19.99 for the DVR, when they gave it to me free for life. So I called "u-know-who" and spoke to Ocean. She made the adjustments, which brought the bill from $179.43 to $130.44. When I asked her about the bill being combined with the wireless bill, she said she could see that we have it, but that it wouldn't be in effect until next month. She then transferred me to Tech Support in reference to the phone service. I spoke with Jay, the technical support, and he said that the phone isn't on because we don't have a triple bundle! He said that we only have a double one, cable and internet. As I begin to get a bit upset, he suddenly sees that it is a triple. He asks me to hold for a test that would take about 30 minutes. I said no! I'm tired of sitting on hold for two hours a day for them to try to figure it out! He said he would just send out technical support. I said, thank you!

6/23/11: One week later, I spoke with Mike. I still have no home phone and no technician to fix it! I was transferred to Eric, the technical support, and he said that he would run some tests, and if he couldn't figure it out, he would send out a technician! (I've heard this before!)

7/12/11: Almost a month later, a new bill came. It is for $322.32! And this was only for cable, not combined with wireless like it was supposed to! It says that I never paid last month's bill of $130.44. However, same day, I got a statement for David's account saying that we overpaid by $130.44 but they will send me a refund check. What? Can't they transfer the money to the new account, same address, same last name? I still don't have combined bills with wireless and they have charged me again for installation of outlets, (this is the 2nd month in a row). I need credit for charging me for a phone I still don't have! I spoke with Karen in the payment department. She cannot transfer the payment from old account to new. Even though they have seen that I made the $130.44 payment, I have to pay it again and they will refund for the old account in late August! She transferred me to the billing for the rest of the problems. I spoke with Chloe and she cannot adjust my home phone for $35.76, until it gets fixed by a technician? What? I asked Chloe if there was a store where I could go to sit with someone who could help me instead of being transferred to all different people every day. She said yes and gave me the number to a local store. I asked if they could do everything that she could and she said yes. Perfect!! I called the Sarasota store at 1701 Ringling Blvd, Sarasota Fl at 941-365-0054. They said that they only do sales! Are you kidding me right now? Do any of these people work for the same Verizon because I have been told something completely different every time I call!

7/15/11: Omar at the technical support finally said that he was sending someone out tomorrow between 10 to 2 to figure out what is wrong with the phone line! Order number ** I said that I really needed to try to get someone to help with this bill! He transferred me and I spoke with Helen, in the payment department. She now tells me that we had agreed to a payment arrangement and that I promised to pay the $130.44 on July 12th! But I didn't follow through with my promise? What? I never made payment arrangements because I already paid the damn bill once and since then I can't get anyone to tell me what was going on! I can't even get this "phone company" to figure out how to turn on a "home phone"! I finally asked for a supervisor. Lauren answered and I told the whole story over again! After 15 minutes of her saying that she can't do anything, I found out that she wasn't a supervisor! She said that she is so sorry and that she will transfer me to one! I got put on hold and it disconnects me! I have had it! I shut this frigging service off! This is such **! I feel like I am in the twilight zone! Are you kidding me!

7/16/11: I paid the $130.44 again but I will be going to every news station I can find and Better Business Bureau and anything else I can find because this is bull** Ironically, a technician came to our house today and took less than 15 minutes outside, and the phone was finally on!

7/23/11: Approximately 1:30pm, (just when I thought it couldn't get any more screwed up!) I got a letter from this "phone company" that states our on demand has been turned off because there were a couple of movies rented and they weren't sure if we did it or not! I called the number on the letter and told the man, who said that we had rented the two movies as we do every month, to please unfreeze our account! He said it would take about 30 minutes and the service would be on at 5pm. Yup, I go to rent a movie, and it won't let me! I called the number back again. I didn't get the name for either of today's calls because they barely spoke English! He has no idea why it is still locked and he has to transfer me to technical support! Matthew in technical support said that he has to transfer me to customer service! I was placed on hold for ten minutes and when the girl answered, I began to tell the story for the 3rd time, and got this. She said that I must have the wrong number! This was Stonewall Restaurant?! Huh? How in the hell does this happen when I never hung up, and even heard the music they played when you're on hold!

I am done! This is enough and I don't know anyone that would expect me to have to continue dealing with this unprofessional, unorganized, mass confusion called "Verizon". And when I look online, I found dozens of complaints very similar to mine! If someone would kindly get back to me and tell me what I am supposed to do now, with reference to my bills, why I'm not on the combined bill yet, why I can't rent a movie, and why I have to go through this crap and yet still pay these outrageous bills!

Linda **

Verizon maintenance came to my street to trim the trees above their lines. They cut down branches from small to the actual tree-trunk; some of the branches are over 6" in diameter. Instead of collecting the cut-down branches and limbs, they just threw them on the ground and left them there.

I have had nothing, but problems with Verizon for the last fourteen (14) months.

1. After moving and transferring my service, they continued to bill me for my old address; it took me six months to get a refund. The representatives just tried to tell me that it was my fault for cancelling; even if it is evident I clearly transferred service, as shown by their own paperwork.

2. They created a third account, and tried to bill me for that. It took months to get them to cancel that account; in which time in their attempts to cancel that account they kept cutting service to my new account.

3. They put me in collections for someone else's bill.

4. They once credited someone else's bill with my payment.

5. When I log on to the web page to view my bill, pay my bill, reset things when they go wrong and et cetera , I am taken to a page that shows my old and closed account. This has been like this for fourteen (4) months; despite many calls to Verizon and a million excuses they cannot fix the problem.

6. The only way I can pay my bill is by BillMatrix, which takes forever and makes mistakes.

7. The only way I know my bill is when Verizon call demanding payment and I ask how much. They then walk me through signing on to the log in page, and after seeing that my old account pops up, they hang up.

8. I have been directed to supervisors, and have sat on phone for three (3) hours before hanging up.

9. I have been redirected to a supervisor only to hear, "You have been directed to a non-working Verizon number."

10. I have been told by a representative when I requested that the cancellation fee be removed (so I can cancel them and get another provider), to go and ** myself.

11. I have been told that the web problem is unfixable, but still they will not void the cancellation fee.

12. I have been told that the only way to fix the problem is to purchase a third line, and pay for it.

13. Every now and then a Verizon representative will go into my account to fix it. They assume I have forgotten my password and they change my password. See, the problem is not that, and I have to stop what they are doing. I have to spend a day on the phone getting everything reset.

I continuously have issues with my home phone service. Each and every time it rains, my line becomes static and there's a loud humming noise on the line. This has gone on for 9 years that I have been in my home. The most recent major disturbance began on July 7th 2011, to wit, I contacted Verizon at their 800 number on July 8th, 2011. I was advised that the soonest appointment was on Tuesday, July 12 from 8:00am - 8:00pm and I would have to stay home. On Tuesday, the technician (Louis), advised me that the problem was in their central office, and my phone service and DSL should be fixed by 2:30pm that very day. That time came and went, to which point I was advised that someone would have to come out the next day, again. Another gentleman came out the next day, Wednesday, checked my line, and again advised that the problem was in their central office, and my service would be on no later than 1:30. Later that day, still no service, and then I was told someone would have to work on the mainline outside the next day, because the problem was in fact a trouble in the main cable. Finally, on July 14th my service was on around late afternoon.

During this whole process, their repair technicians were completely rude, and ill-prepared to fix my problem. Each one blaming another office for the problem with my service, and even telling me I didn't know what I was talking about, when I repeatedly advised them, that each time it rains, I have the same issue, and that for years they had to go to the main cable as water gathers there.

i have a phone with them for 2 weeks service was bad so i had it taken out, that was nov 2010, every month since i recieved a bill from them for the phone , i have to call wait 20 mins to talk to someone explain the the problem every month to them so they credit my account,they still bill me every month for the phone, i cant get it to stop now i'm on the waiting for 30 mins waiting for a supervisor to fix this but no one is answering, i just want it to stop please help

I disconnected my landline and internet service in March since the internet was always locking up and my cable company had a better deal. I was told by the BVerizon representative that I would be getting a credit because I over paid my February bill. He said not to pay anything on the March bill except the wireless charges and pay the final bill at the end of the April. I paid the $35.81 for the wireless charges on the March bill and did not pay the rest. The next bill I received was April 5 stating that I had a credit balance of $18.82. I received a nother bill at the begining of May showing once again a credit balance of $18.82. A few weeks later I received the check for $18.82.

Last night I received a call from a collection agency stating that Verizon placed me with their agency in March because of a $30.74 balance and it was on my credit report. I was very angry!!!! I have prided myself for obtaining excellent credit record and I always pay my bills on time and was not billed for anything and had recieved a check for a credit with Verizon. I called vVerizon and spend over two and a half hours on the phone and was told a lot of stories. Some tried to say that they split the bill and billed me for the $30.74 and some stated other stories. I finally got to a manager who said that I was billed on March 1 and 27 for the services but did not pay. I explained to him that I called and was instructed by two Verizon representatives NOT to pay and to wait for the bill in April and pay that bill. I asked him if they billed me in April and he said,"No, we already billed you twice."

He said he will send me a bill with all the services on it that they sent out in March for $90+ but all I owed was $30.74. I asked for a corrected bill for only what I owed and he said that they can't do that. I am very angry about this. I have been doing physician billing for over twenty years and have never run across a company this unorganized and with as bad example of customer service as was presented by Verizon. I do now know why people leave their service!!!!!

I am a resident of Florida, who lives in Illinois for 4 months.

May 25, 2011-I contacted Verizon to ask them to put my bundle, ( FIOS, Internet and phone) on vacation effective June 2, 2011. I spoke to representative Mike and was given the following confirmation number: 0F0498888. Mike told me that while on vacation, I would be able to access my Verizon email. I have done this before and was able to access my email.

July 1, 2011- I received a bill from Verizon for 210 dollars. Obviously, my service was never put on vacation. Called Verizon. Spoke to Regina. My service was never put on vacation as it was supposed to be. Regina could not help me and informed me that a member of the elite team would contact me in 48 hours. Liar. No one ever called.

July 5, 2011. Called Verizon again. Spoke to Pathy. He told me that my service was not on vacation and he would take care of it. My bill is now $13.32. My confirmation number for this action was 0F0954188. This was at 3 PM. I try to read my email at 5PM. It is suspended. He put in a cancellation order, rather than vacation. Liar.

July 5, 2011- Call Verizon again. Spoke to Tracey. Yes, my email was suspended. She would fix it and call me back in a half hour. Liar. She never called back.

July 5, 2011. Called Verizon again. Asked to speak to a supervisor. Waited a long time and spoke to Frank. He transferred me to the ecenter. Did he wait on the line to see if I was helped? Of course not. E center was closed. Liar.

July 5, 2011- Called Verizon again. Spoke to Kiki, who immediately got an attitude with me. There was no record of my service going on vacation. Are you kidding? I have to call ecenter tomorrow.

I accuse Verizon of lying to their customers. I accuse them of trying to charge customers for service that is not being used by the customer. I accuse them of their representatives being ill prepared to offer information. Something needs to be done about that company.

On 6/13, I called and made an appointment for a service call (possible short in the wiring of kitchen phone). I was given an appointment with the technician on Friday (6/17) between 12:30-8:00. On 6/16, I received an automatic confirmation of the above appointment. I took a half-day off on 6/17 and sat waiting for the technician from 12:15-10 PM - no show. On 6/18, I called 800, the number for 'unresolved service issues", and was told that the technician had never been given the 'ticket'. I scheduled another appointment for (6/24) between 2:30-8:00. There was no confirmation on previous day or on that day. On 6/25, I took yet another 1/2 day off. I waited from 2:00 - 8:00 on 6/24. I called at 5:00 that same day to be sure the technician was coming and was reassured that he was. I waited until 10:30PM - no show or call from the technician. On 6/25, I called "unresolved service issues" and spoke to nice man who gave me a case number and told me that I would receive a call on Monday (6/27) from a manager and would be given a 2-hour window for service.

While I was at work on 6/27, I called at 10:30 to confirm if I would be called that day. I was reassured that I would be called in the afternoon. I waited at my desk, worked through lunch so as not to miss the call. It was 5PM and still no call, so I called the "unresolved service issues" number yet again and was told that I would still be called but it might not be before 6 PM. I told the nice lady that that was not acceptable. I had already been jerked around for 3 days and over 20 hours. I was promised that I would be called before 8 AM (I usually work from 6:30-4:00). On 6/28, no call came at all. That same day, I called the "unresolved service issues" yet again and after listening to canned music for 10 minutes, I was connected with a nice woman who sent an instant message to a manager with my problem and puts me on hold, promising not to forget/lose me. 10 minutes later, she checks that I'm still there but has had no response from her IM to the manager and will not IM the manager's manager. I'm back on hold with the music. At 9:30, she comes back on the line, most apologetic, and tells me she hasn't heard from either of the managers she sent an instant message to; but that once she does, they will get back to me. I told her that I cannot sit at my desk for another 8 hours waiting for a call that never comes. The mystery manager must call and leave me a voice mail with a direct number so that I can get back to her.

I cancelled my Verizon phone service in May 2011. As of June 3, 2011, my phone service has been Time Warner Cable. I received a bill from Verizon for $85.03 due 6/20, which I paid. On 6/25, I received another bill from Verizon for $92.34 for early termination. I have been a Verizon customer for over 30 years and have not had any new service for over 5 years. How do they charge an early termination charge? I called them and they gave me the run-around. I'm a 73-year old on a filed income. Please help. Thank you

The Neighbor's tree fell last week. It took down main phone cable on 3 poles. Verizon repaired everyone except me. After 3 days they just ran a line for a dial tone. Now I hear noise in the background on my phone. And, am unable to use answering machine - it no longer picks up calls because of low voltage of the new line coming into home. Tech at Repair Dept said, after he tested the line while on the phone with me, it showed there was problem at pole. Answering machine he said needs more volts to recognize an incoming call.

However, each time an appt is made they do not show up. I call everyday and they tell me that they have been unable to gain access to the cable down the road. This has been going on for 9 days. I even exchanged the answering machines because they said it was my equipment. Same problem. Machine does not pick up incoming call. They make appts to come to my home, I stay home all day and no one calls or shows up. I need my answering machine to be working. It worked before the tree fell, obviously they did not repair something properly. HELP!

I place a trouble ticket with Verizon three times and three times the did not show. I am a retree from Verizon. I worked for N.J. Bell, Bell Atlantic and retireed from Bell Atlantic.

Verizon has been a pain since the beginning of my service but as of April 2011 they are beyond a pain! The representatives do not seem to know what they are doing at all.

On April 13th I paid off a bill I owed in full (didnt think they would help me if the bill wasnt paid) and then on April 19th I had contacted Verizon and cancelled a home phone line and kept the Internet. It was a bundle. I asked and was told there would be not extra fee for canceling (of course the bill comes and there was but i kind of expected that since it is them and it was small so not worth the fight). They told me that I would be receiving a final bill in the mail and that it would be adjusted to ignore the first bill because that one will be wrong due to the cancellation. I received the bill but to be sure I contacted Verizon. They said that the bill was the old bill not to pay that the new bill was being sent out. I then go online because I was getting worried. It had been weeks and still no bill in the mail.

So when I view the bill online they are telling me I owe three different amounts. I immediately contact them. I am told that I do not owe anything. This was on May 12th. They tell me that one charge is for the new month and that the other two amounts were in error. This was caused because the bill had not been finalized and that the last amount would be adjusted since I did not have service for that full bill cycle. So it should have only been a bill for 12 operating days but the final bill would not show up on her end for 4-5 days. The rep actually called me directly and seemed to know what she was talking about. I felt safe that the bill was in order.

Then on May 22nd I receive another bill. Surely this is the final bill but the amount was for over a hundred dollars. 12 days would not be over that. So I call them again. They again tell me this is not the final bill. The billing cycle clearly says from April 11th to May 10th. I said are you sure this is not the bill because it has been so long now and I already received the bill for my first month of just the Internet. He assures me this is not the finalized bill. It still has not been submitted because he looked and no where on there does it state final bill which it has to when it is. I am hesitant but I take his word. He is the one who works there not me. So I wait again.

Then on June 8th I get an unbelievable call. It is a collection agency calling saying that Verizon turned the bill to them because it was not paid. Never have I been so mad. I explain it to her and then I contact verizon again the same day. They tell me at first through a live chat (was at work) that it had been handed over to the collection agency and that he could not break down the bill because he could only mail it and wasnt able to view it. I told them I have no problem paying a bill that I owe but have been contacting them since April and being told I did not owe. If they could break it down on how they figured that amount since it was not adjusted I would pay. I would not pay until this was done though because after all the bs they were putting me through I wanted to be sure. He then tells me he cant do that again and he has had the bill mailed and closed the chat when I still was trying to talk. So i call them directly. I am transferred four times to different people.

The first rep I got agreed with me and said that i only owed 13 something for the 12 days I had the two services not over a hundred dollars. She said it was not reflecting the last payment I had made and said that she would transfer me to get this fixed. That person then tells me that she cant assist with a MA telephone line issue, she transfers me. That person says the same thing and then i get to another person. She tells me that I do owe the larger amount bc one of my payments was late and was the bill was not reflecting the amount I still owed. The billing cycle ends on the tenth of each month and I paid one on the 13th so she says that the new bill was not generated yet. She then tells me the bill is not in collections. It clearly is since I received a call from them saying so. But get this, the bill they sent to collections that I supposibly owe is not even due until June 11th! How do you send a bill to collections when it is not even the due date yet.

So now I am fighting with them to get this fixed. It would have already been paid if they had actually known what they were talking about when i called and assisted me properly. No they instead give me the incorrect information each time.

They could clearly see on my account that I had been contacting them in regards to the bill (I made sure from on of the reps that there were the notes on my account and the confirmed) and trying to stay on top of it so nothing bad happened. But yet even tho they see this they send it to collections? Why wouldnt you pick up the phone and call your customer directly to try and resolve the issue. Especially when they have been calling so much.

I am probably stupid for doing this but I paid the higher amount off. I will continue to review my paperwork and see if i truly owe that but i wanted it to at least be out of collections.

I contact them again today (6-10-11) to have them recall it from the agency as I was told they would do once i paid it off. I get no confirmation number, just their word that it has been recalled and not to contact the agency. I was still asking a question and the rep ends the chat session. So helpful thanks for nothing. I love how they walk all over their customer. I will be contacting them again soon to confirm their records show that the bill was recalled. Each time that I called they tried to tell me that I didnt pay it off today to. Gotta love it.

I called Verizon to have a second phone line installed in my name for caller ID purposes. I was told that they could change the caller ID display name and I would save lots of money. My phone line was installed and the caller ID was not changed. For the sake of space, I was on the phone for hours from Monday-Thursday that week. I was disconnected 3 times and never called back. I was told that consumers cannot speak to management, but complaints could be made online.

I finally got a manager on the phone who said she would fix the issue and took my cell number in case we were disconnected, in which we were. She never called back. Finally, I got tech support who said that the caller ID could not be changed and that "billing is famous for that. If they cannot find an answer, they either hang up or transfer you to tech support". I made a complaint with the BBB as well as with WTOP and corporate. Verizon has horrible customer service and they have to know. Surely they cannot think otherwise.

I am filing a complaint on behalf of my parents Mr & Mrs James L. **. Verizon has failed to follow through with its obligations for the handling of my parents' account. Not only did they leave my parents without a phone line for several days, but the phone has been out of service on more than one occasion and it has occurred in more than one year!! My parents have been a consumer of Verizon for more than 20 years. They have not only applied for service maintenance since the account was opened, Verizon should be paying them for the aggravation that they have caused in the past 4 years! We have lost time, money, energy and effort due to the constant mishaps of the company and its representatives!! We fought (family-wise) for over a week the first time Verizon failed to apply a payment to the account and left us without phone service, including a dial tone to call 911 in an emergency.

The phone recently was out of service due to weather and rain, it was disconnected on Mother's day? Anyone calling my mother to wish her happiness for that day was either forced to call cellphones or had to wait two more days to speak to her!! It's upsetting and uncalled for!! Up to and including today-5/19/2011, the bill being was paid in cash from their savings acct. and Verizon has yet to fully turn on the off premise extension!! My parents are home again with no dial tone yet they want support for a new FIOS line? Ridiculous!!! I am also on hold now waiting for a representative for over 45min. Please, I ask out of respect for my folks to drop as many points as possible in their ratings! Thank you for your time in reading this upsetting e-mail. My apologies in advance.

I disconnected my Verizon service on July 30, 2010. Prior to my termination of Verizon's service, I was a long-time customer in excellent standing. The final bill that I received from Verizon is dated August 16, 2010 which was for an amount of $616.57, which amount was grossly inaccurate. Subsequent to my receipt of this bill I called Verizon no fewer than ten (10) occasions over the next several months, in order to procure a final accounting for my records with a final balance and finalize my account with Verizon. On each occasion I was placed on hold for hours at a time, transferred to numerous departments and even disconnected on several occasions. At this time, I still have yet to receive a final accounting from Verizon.

Needless to say I was shocked and infuriated when I reviewed my credit report which showed that not only had Verizon reported my account to the credit agencies, once in February 2011, and again in March 2011, under a different account. At no time did I ever receive a subsequent final bill, any notice from a collection agency notifying me that Verizon had placed my account in collections, or any notice that Verizon had reported my account to the credit agencies.

As a result, I was never presented with an opportunity to finalize my account or dispute the amount owed. Rather, I was informed after another hour long telephone conversation that my final balance was $191.00 which I paid immediately even though Verizon failed to provide me with anything in writing, setting forth my final balance. Such practice is not only poor from a service standpoint, but wrought with misrepresentation and fraudulent activities. Verizon's actions have severely impacted my credit rating.

In February 2011, I called Verizon about why I couldn't get some out of area code calls and even long distance calls. I was then offered some services that would make my calls go through other area codes not including international calls. To save better, I was told to add my Direct TV bill to my Verizon bill and I would save even more ($10 less off my bill). I regularly get billed around $80-$90 on my Verizon bill and my Direct TV around $140-$150. I was told over the phone that my bill would be about $50 + Direct TV ($160) + tax which will be about $210 plus a little more ($10-15). In my May bill, I was billed $3.38. There shows an early termination fee of $165 which I am not aware of canceling any services to get a termination fee.

I have called multiple times from April 19 calling the Billing Department about the early termination fee and being juggled around to Financial Services because they said that they can make the change and then I get a hold from the Financial Services telling me to go back to the Billing Department because it the one that can make the change. I have called at least 10 times waiting in between calls of 20 minutes or more and still unable to resolve my concern. There were third party verifiers calling me about my account asking me to call them to verify my account which I already did. Today, April 29, 2011, I called again and was put on hold for 15 minutes to get to a supervisor and still would not clear the termination fee. I'm supposed to save money and not to pay more. I am very frustrated already. Verizon screwed up my bill by charging an early termination fee. Please help me with this as I am on a dead end. No one at Verizon seems to understand what I am asking of them that is to remove the termination fee that I am wrongfully billed. Please help me.

I disconnected my service on 8/2/2010 and the final bill I received was for $207.36. I paid it in full through Verizon's website on 9/30/2010 with confirmation number: **. It was debited from my checking account on 10/5/2010 and paid. Then, I received a letter from North Shore Agency dated 11/26/2010 stating that the bill was unpaid and that they were trying to collect a debt on behalf of Verizon. I called immediately telling them that the bill had been paid on 9/30/2010 and they asked me to forward all back-up documentation to them and Verizon. I did--they were certified and received by both parties on 12/8/2010.

Then, I received another letter dated 12/21/2010 from North Shore Agency stating that the account was placed on hold and that nothing was reported to any of the Credit Reporting Agencies. I never heard from either party again. Since all my back-up/proof was received by them, I assumed that the case was settled.

Jump ahead to 4/19/2011, I received a letter from one of my creditors saying that they were reducing my credit line due to information supplied to them from Experian Credit Reporting Agency. I obtained a copy of my credit history only to find that Verizon had reported me to all agencies as being a collection account, closed by consumer and "never late." Not only did they report me in January 2011 for the amount of $207 but also on 4/15/2011 under a different account number but for a different amount being $78.00.

I called Verizon on 4/19/2011. I sat and was on the phone for two hours and went through eight people, but no one could tell me what the $78 was for since I paid the final bill. Some employees said that I still owed the final amount of $207.36; others said just the amount of $78. I have called Verizon everyday since, and no one can supply me with any documentation or an explanation as to what the $78 charge was for. Let me add that one Verizon rep did state that on 2/10/2011, some employee took the original payment of $207.36, applied $128.66 to the cancelled account, leaving a balance of $78. So, instead of putting the $78 where it should be, they say that I owe this amount.

Also called North Shore Agency requesting copies of documentation about the $78.00 they stated that there isn't any. That only the amount of $207.36 was in the computer.At no time did I receive ANY communication from Verizon that I owed them $78.00 how could they not even geive me the option to dispute the amount. Instead they just report it is derogatory to all credit reporting agencies??? There has to be some procedures required by law that the consumer is protected by?

I've been in business 11 years in the same place and with the same phone numbers. In July 2010 I complained to Verizon that my bills were getting too high and they said they could save me money. My bills continued to be over $300 and in January 2011 I switched to Optimum for phones and high speed Internet. Once I knew the change was functional I called and cancelled my Verizon accounts. My DSL bill went to a negative number but my phone bill was $244.56. On the bill is an early termination fee of $225. I've spoken to both Verizon and now the collection agency and was told I didn't send a written termination letter and my service was new as of July 2010.

This is a scam. I have the same phone numbers and address and no change in services with Verizon until I terminated in January and I should not have to write a letter in this computer-driven world. They had no problem taking money via the Internet. I refuse to be threatened.

I called Verizon and asked them to tell me why I was charged on 2 separate accounts for one service. One invoice was supposed to be my triple play (internet, phone, TV) and the other was a separate phone bill. When I called and asked why I was getting 2 phone bills if it was included in the triple play, and I was told that I changed my service from triple play to 2 separate services, and now, I'm under a 2 year agreement, and they will fix it for me. Now, I'm being charged for the triple play and the phone service on one bill.

When I call customer service to ask for an explanation of charges, I get transferred to technical support, back to automatic service, or the system is down and they can't excess the account. All I want to know is what they are charging me for.

I paid my February bill through my bill pay at my bank. Verizon says that they did not receive the payment. I had my bank fax them proof of payment which Verizon told me that they received. Verizon will not credit my account until they "find" my payment.

I made the payment and provided proof of that payment. Verizon needs to credit my account effective Feb 15th. I'm afraid that they will report me to a credit collections agency.

We have applied and qualified for lifeline services with Verizon six months ago. I have faxed documents from Social Services Food Stamps program three to four times to Verizon. For six months now, Verizon has stated the next billing cycle will show the credit and the corrected balance. I call every month because the corrected amount never shows.This week we got another bill for the full charges of Verizon service. We were told we would receive $13.50 off the normal charge and would not be charged federal subscriber line charges. Is there anything you can do to assist us or tell me what I need to do? We cannot afford the full charges they are charging us.Thanks for your time.

There are unauthorized charges. No notification of price increases. Useless representative who are trained to be robots. Economically, they are greed-driven. The CEO makes over 2 million dollars a year and Verizon nickle and dime its customers. The emotional damage is that I am retired. Wall street, the economy and the political fighting has destroyed our great country. We are bombarded with negative ugly mud slinging by Republicans and Tea Party activists. The Democrats are not perfect either, but at least they are trying to help us.

We moved to this house a year ago and ordered Verizon landline. From the day they installed our line we had multiple problems. At the beginning they had us sharing another line so when we were trying to make a call we could hear our neighbor's wife talking. It took them months before they fixed that problem. Then we started getting static on our line. They never fix that problem.

About four months ago the static problem got worst and then we started losing connections. Three weeks ago on Saturday we lost dial tone and it took two days before they fixed that problem. Today I kept getting hangs ups every time I made a call or I got a call. I called Verizon repair service and place another complaint. The guy said they will send someone out Monday 26th of October. I didn't realize that today was Thursday; I thought it was Friday so I said ok. Then when I hung up I tried to make another call and my phone was completely dead.

I do have a cell phone which it is also with Verizon and I don't have any signal at my house. I tried to go on their web site and send them an e-mail it took me more than an hour to finally get to a place on their site that would take my e-mail request. Their web site is very slow and the irony is that they are peddling High-speed internet service. If I had any other choice I would change services and pay the penalty to get rid of this miserable company.

I have lost my phone service four times in the last 4 weeks and they cannot come to fix it by the earliest, Friday October 15th. I will be without a phone for 5 days. If something were to happen to my children and I need to call for help, I would be out of luck. No one has any suggestions for me as to what to do in case of emergencies. This is not acceptable for customer care for a big company like Verizon to let their customers go without phone service for 5 days and say there is nothing else for them to do. The internet goes out about 15 times a day and runs very slow when it is on.

This is my complaint regarding Verizon home phone. Account # *****. From the beginning, we agreed to pay local package which cost $40.99. Since 2009, we started received increased bill of $42.99. Right now, Verizon charged local package as $43.99. We never received Verizon letters with explanation of increasing bills. The representative don't give us an understandable answer, just sorry about it. My complaint is why I have to pay $43.99 for local package if I signed a contract for $40.99? Thank you.

I signed up for Verizon Fios triple play which was supposed to be $99 for home phone, internet, and TV last spring. Every bill I received was over $150. When I called to investigate the billing, I was told, "Oh, you aren't enrolled in the right program. We will switch you into this program to make your bill lower." The next month, my bill would still be over $150 so I'd call back again. Each time they did this, they changed my contract to start over again saying that if I cancelled before two years I would have to pay a $350 early termination fee.

This went on for months of people telling me taxes were $45. I said taxes should not be one third of my actual bill and no one was ever able to calculate to me what the bill should be before enrolling me in some new program. I asked if there was somewhere I could go in person and they said no. All of this happened over the phone so I documented the dates and times I called as well as the dialogue that transpired during each phone call as best I could.

Finally on August 19, 2010, I filed a complaint with the Better Business Bureau and called Verizon once again. Each time they enrolled me in something new they would also change my account number so I have records of no less than three different account numbers through this whole process. Someone from Verizon Wireless answered and said they were physically walking me over to a supervisor with Verizon Fios. He told me that Verizon Wireless was actually a different company than Verizon Fios. So I waited until I was finally connected with a supervisor named Mr. ***.

Mr. Parrish looked into my account, informed me that I was never billed for what I had signed up for. I told him I wanted to cancel all Fios and only have the most basic phone line available because I needed a landline for my security system. He assured me by the end of the conversation that all Fios services were cancelled and I was signed up for a base local landline. He set up an appointment for a Fios technician to come remove all the Fios equipment that was installed for September 4, 2010 between 8am-12pm.

He assured me that next month charges would be back charged once Fios was removed. That there would be four days of charges because terms end of bill is dated the 31st. Confirmation # given was **. He also assured me that the early termination fee would not apply because I was not satisfied with the terms of service and was never enrolled in the program I was supposed to be enrolled in. September 4th rolled around and the Fios technician never arrived to uninstall the equipment. I tried calling every number I had for service and was hung up on four times without ever reaching a sales representative. An executive support representative from Verizon (Ms. Miles) called me twice and left messages on my answering machine while I was at work. The number she left for me to call her back was not a working telephone number.

Better Business Bureau closed the complaint because Verizon said I never returned their calls but I didn't have a working number. Last week, I received a bill in the mail for $480.80. The bill had a $350 early termination fee included on it after being told that it would be waived. I had to take off of work today to deal with this situation so I called Verizon and entered my account number that was listed on the bill and the automated system told me that it was incorrect information. It did not give me the option to speak to a representative but simply asked repeatedly to enter the account number. After trying this several times, I hung up.

I called again with the newest bill which was just for my Verizon landline phone. On that bill, I was charged a line connection charge and an order processing charge which totaled $42. I asked the first sales representative that I spoke to to please switch me to a manager or supervisor because I had been having an ongoing problem since last spring. Tonya placed me on hold where I remained for 37 minutes according to the time on my phone. When a senior representative finally answered the phone, I explained that I had been on hold for 37 minutes and this was the 5th or 6th time I've called. I explained that every time I call, I have documented the persons name I have talked to, what was being said, the time, and resolution yet I keep getting bills in the mail that are completely different than discussed on the telephone. He said and I quote, "Did they hang up on you like this?" And then he hung up on me.

When I moved homes, I got my hydro transferred for a fee of $25, which I agreed to pay. When I asked Verizon to move my home phone and specifically asked if there was a fee to move the phone--they answered that there was no fee. Therefore, I decided to move the phone--this was because I was well aware that there were other companies willing to do installation for free and I could get a new connection without having to pay moving fees (also, I was not happy with Verizon constantly charging for 3-way calling even though I had blocked the service). So, they moved the phone to my new location and then sent me a bill for $66.00 as moving fees. This is totally unacceptable and I am not willing to pay those charges and they are not willing to remove it. They keep telling me that they will send it for collection.

In mid-November 2008, I called Verizon to tell them that I was moving my offices and cutting back on some of my services. I told them that I no longer needed a Centrex line, but I wanted to keep my main number and my fax number at the new office. I also have a colleague, so voicemail and alerts were to be set up for both of us. I had also requested call forwarding and did not want call waiting. In addition, I had high speed internet service. I was told that the telephone and Internet would be supplied for one.

This still seems simple to me, but it never happened. I began timing the minutes I spent on my cell phone trying to work this out with Verizon, after I realized how much time I was spending. It amounted to nearly 27 hours, and one full day that I took off work to try to resolve it. There were dropped calls, long waits, promised call backs that never happened, and, occasionally, a seemingly knowledgeable and empathetic support person who was very apologetic and would repeat back to me his/her understanding of my request. On those occasions, I had no doubt that there was understanding but the promises they made were not fulfilled by the company.

Fairly early in the process, I moved my fax line to Ring Central (which has served me very well) and canceled one telephone line. At that time, the person I talked to was understanding and promised to set up the system discussed. She agreed that the company had not met the contract demands up to that time, and would not again make a service charge for the change. There was, of course, such a charge. I was also told that I would benefit from a special and be charged $79/month for the telephone and internet service + the extra services (Voice Mail, etc. ) since the original agreed upon amount had not been honored. I continued to battle to get all of the items in place (in 1 1/2 years, the alert for my colleague was never achieved and mine was spotty.) But I also continued to be charged nearly twice what I was promised.

I wrote to Verizon, since I had learned I could not trust what they promised on the phone but I was called back. The person on the other end reviewed everything and agreed to return $81/month overcharge. When I told her that I wrote because I didn't trust Verizon's word, she emailed me with the promise to repay $81/month for 12 months. It still didn't happen. I learned that Verizon has no more trouble lying in writing than by word. I finally gave up because I didn't have any more time to give Verizon.

Eventually, I decided to use Phone.com for my business telephone service. Again, I have had a wonderful experience with them and everything was exactly as promised for a fraction of the price. I needed to call Forward during that process, but I learned that was a service that was never added. When I added it, I explained my reason, and asked about and was assured that I would not be charged for a change of service. It came as no surprise that, when I received a final bill, Verizon did not fail to try to cheat once again.

The first charge contained an extra month of charge for something that is paid a month in advance. That was corrected when it was pointed out, but then a charge for change of service/canceling a contract was included. As far as I'm concerned, the contract was never fulfilled. I certainly never agreed to continue the service as it was. I intended to fight the charge, but I am a clinical psychologist and my time is too valuable for that. I will pay the fraudulent bill, but I will post my complaint on every board I can find, in order to warn others to stay away from Verizon and to let them know that there are cheaper and better services available.

I have demonstrated my Phone.com service to everyone I know, and I have persuaded eleven people to switch to another Internet-based service. I have multiple documents that support this, including a copy of the email that was sent to me from a Verizon tech support person.

A very complex story! On August 2009, someone from Verizon installed equipment on my property without my permission. Very upset, I spoke to Migal a district manager for Riverside, CA. He said he would look into what happened. He told me if I started service, I would be very happy. I said, "No, bad customer service." He said, "Let me make it up to you!" I said I will try it out but only if I can get 6 months free service! He did not follow through with his word. I tried to contact him several times and he's either too busy to talk to me or did not return my calls.

I canceled the service and have been using Time Warner since December 2009. I keep a log of who I have talked to, when I called, how long I was on the phone and what the result of the conversation was. I either was told to call a different number or a supervisor would call. I got the run-around so many times I am beside myself and don't understand why Verizon is unwilling to help me solve this matter. I have made several attempts. I can only go by what statements are mailed to me.

I sent back the equipment and was given a credit. I thought it was over and done with. Then I received calls and letters from a collection agency, and after 2 more hours on the phone, I found out they had a surprise account number on me with a balance of $1,706.19. Now my great credit has been attacked and now I am really not happy! Because of poor customer service on Verizon's part, this could have been resolved months ago, All of my accounts, surprise or not, should be closed as is. Thank you! Please contact me if you have any other questions.

I bundled my home phone, computer and DirecTV. After 4 months and nobody calling my home phone. I called Verizon to cancel my phone service. I was willing to pay more for my computer service and to pay my bills directly to DirecTV. When I bundled this no one told me there was $165 cancellation fee for my phone service. There was no signed agreement and no taped conversation or any conversation telling me of this. It was just my tough luck.

On Wednesday August 18, a Verizon technician came to our apartment building to work on someone else's line. That night, we discovered that our line was dead, despite multiple calls, pleas, etc., Verizon claims all of its repair workers are "busy" and can't fix our phone line until Monday August 23. A five-day lag to fix a problem they created! It is not as if we are miles down a dirt road with alligators in the ditches, either. We live in the middle of New York City. I could probably replace Verizon with another carrier in less time than Verizon takes to fix its existing line!

I made an international call to Guyana and the company charged me $6.12 per minute. I never knew that a call to Guyana was so expensive. I usually use Vontage, Optimum, and even Time Warner. The most I paid was $0.83 cents per minute with Time Warner, but I was in for a shock with Verizon because I did not take a plan. What can I do to help others from making the same mistake? Or is there any way I can make these telephone companies let you know how much is for the call before you begin to speak to your relatives abroad? This is depressing. I spoke for 184 minutes and my phone bill was almost $1,500.00 with taxes and fees that was out of this world. I immediately called them and the agent said that there was nothing that they can do. Please look into this situation for me.

Verizon ignores people with medical emergencies. I have now twice had my land line number switched with another Verizon user. My husband has a "life line" button he wears on his neck so he can contact this medical and ambulance service any time of day or night. The service is tied to the phone #. Because he is so ill, he sleeps in a hospital bed on the first floor and I sleep a good distance away on the second floor.

If he had a medical emergency in the middle of the night I would not be able to hear him. Thus the life line button. This time not only have the phone numbers been switched but our line is now dead and so will my husband be if he needs life line service and cannot call out. If you have a problem like this, a medical emergency, why does Verizon repair service end at 5pm? I called tonight at 4:30. They didn't think they would be able to send someone out before 5. How do I escalate this problem?

We have two elderly neighbors whose phone went out last week. My husband and I spent over two hours on hold trying to get a repair request in, we were will told they won't be able to come until August 5th. These ladies are in their mid 70s and early 80s. They really need to have their land line. We have given them one of our cell phones, but they have a hard time understanding it and if there was an emergency, I don't think they would know how to use it under stress. We check in with them morning and evening and they are in good health. But two week wait for repairs in ridiculous.

I have received poor service and outages for 3 years from Verizon that my wife and I have lived here. Outages are frequent (monthly) and last anywhere from 3 hours to 1 week. We live in a rural region and do not have an option for cellular service so when there is no home phone service there is no way to make calls.

Verizon doesn't give immediate attention as we are rural and not high priority to them and also they don't ever attempt to fix the original problem which a repair tech told us was mice in the roadside terminal box. Mice shouldn't be in there and they should spend the money on a new box ensuring they don't go in and chew the lines if this is indeed the reason for repeated outages.

Also, when I have called them, they provide no refund for days of service lost if they aren't reported prior to the service being restored! How can I call them without a phone?! I want reliable service like anyone else and repairs in a timely fashion. My wife and I have a business from home where we rely on the phone, when there are long outages we lose money daily.

I hadn't had Verizon Internet and Telephone for a few years. First of this year, I get a credit collection letter for $30.I paid my bill the day they close my account. Once before they said I owed this money and I still had my receipts. We had a conference call, their Telephone Division their Internet Division and me. They found their problem. They said they were sorry. I even wrote an e-mail telling them how I had the problem and a young lady (I Forget her name) help me. I thought it was over. My phone number is **. My account has been closed for years. They are very hard to talk to if you don't have an account.

Verizon came to my business (beauty salon) to install phone service. While they were doing that, they disconnected phone service for the business next door. He also left the basement where he went to install the service in complete disarray. There were cables everywhere (on the floor, pulled out of the wall, etc). The business phone that Verizon disconnected isn't even a Verizon phone number. It's with Cablevision. The business is losing a lot of money because they rely on phone food orders for takeout. And right now, no customers are able to call in food orders.

My sister and father have Verizon phone service in Hillsborough NJ. They weren't aware that they had a problem with their phone until they went to use it late this afternoon. My sister Suanne is handicapped with Muscular Dystrophy, in a wheel chair and has her phone line on Life Line. We called and placed a call for emergency service call. Verizon refused to dispatch any technician until the next day. My sister has had to use her life line button in the middle of the night because she couldn't breathe. She can't even dial 911. This is absolutely unacceptable. I was told that there is nothing they can do if she stops breathing and can't reach 911 until they dispatch a technician the next day. The representative in as much stated he didn't care if she needed emergency medical assistance and couldn't get it because they couldn't repair their problem with service.

A third party billed $16 on my Verizon phone bill for three months and would have continued forever! I called and they removed all charges with no questions asked. Verizon noted that they made it clear on my bill that I did not have to pay the third party billing people. They said that I will be credited through Verizon and Verizon pays them through my check to them. However, they have noting to do with the third party. What?

I found over 400 complaints online going back to 2004 but according to this legal document, their only cost for this fraud is a $1,000 one-time fine that they can keep paying forever and still make millions per month. I can't believe the legal system let them stay in business and keep doing this. They say that my account number was my phone number plus the numbers 916.

My home telephone has had static on it that was so loud you can't hear the other person. This is the 5th time in 6 months and each time Verizon "takes care of the situation." The last time about 3 weeks ago, they replaced the wiring from the pole to my house. Well, it has static again. I called on Thursday and was told it would be fixed by next Wednesday. This is not acceptable any more. It is not my phone, it is Verizon and I'm sick of paying so much for a landline and have to go through this so many times.

On May 3rd, Verizon deducted $104.68 from my checking account and never posted the payment to the bill. When I called back on May 3rd, they put me on hold for 45 minutes. Then a recording came on stating the office was closed. So I called back to another department and told them not to put me on hold and to find someone for me to speak with. They transferred and the recording came on that they were closed.

I called again and the same thing happened. Finally, when I did get to speak to someone, they were rude. I've been going around and around with them and they cannot resolve my issue. I did turn them into the Better Business Bureau and someone did return my call but they were very rude also. They can't locate the account number that I am calling about. I told them that's fine. You have my money I've been trying to resolve this for two months. I'm not paying you anymore money. I've never in my whole life been treated so rudely by one company. I spoke to 16 people there and everyone of them are ignorant.

I received a correspondence from a debt collection agency, I.C.System Inc., which informed me of a delinquent account I had with Verizon. I contacted Verizon Billing to inquire about the merit of this debt. After being referred from one department to another, the last person I spoke with refused to research my claim of having paid all of my outstanding bills to Verizon and on time. She then became angry and disconnected me.

I have two current accounts with Verizon with no payment problems. The account in question was my landline which I discontinued three months ago, after about 15 years and the delinquent debt is for the final payment on that account. To the best of my recollection, I have not seen a bill for that amount. Whatever bills Verizon sent me, I promptly paid. Hence my request to the representative to check my payment history, which she refused.

About a month ago, I called Verizon to get a home phone. I told them that I needed it only for dial-up internet. I told them the internet provider had a Jacksonville, Illinois phone number and asked if it would be long distance. She told me that it would not be a long distance call. I got the service and recently got the first bill. It was 315 dollars. When I called them they said it was long distance and the employee that told me it was not, probably did not know what she was talking about. They absolutly refuse to fix the bill, even though it was their fault. I talked to supervisors and three seperate other workers and they say there is nothing they can do for me.

For the past 4 years I have had nothing but trouble with my home land line. Within the last couple years I have had to complaint to Verizon over and over to get help. Finally after years they replaced the land line that goes under Lake Champlain. In the process of this replacement I had atleast 3 no-shows for tech appointments. This last week I had so much static on my line that I called to get service. They couldn't hear me over all the static it was so bad. Today someone was sup[posed to show up to service my line. Once again no one showed. I called the service number and they said that the tech should have called but didn't. I took yet another day off from my job in order to be here at the house as the required and they can't even call to let me know they won't need to get onto the property.

My Verizon bill was crammed with the help of Verizon. They have added a monthly fee of 14.95 without my permission. When is the FCC going to step in and put a stop to this illegal activity? How many complaints does it take to end cramming.

I have been having trouble with my Verizon phone service for a few years. I have had to call them 3-4 times to come up and fix my outside line. On 6/6/10 my phone service went down. I called Verizon and they said "they will send a technician out as soon as possible". I told them about all of the trouble I have been having. Two days later the technician still did not show up. When I called, I was told that "they will get there when they can - probably around 6/10" - when I complained about not having phone service for 5 days, they said "this is the way we work - there is nothing we can do about this" - I was furious! I am tired of Verizon and their terrible customer service - on 6/20 I go with Comcast for telephone and internet - goodbye Verizon!

Each month I call Verizon to correct the billing statement.

verizon phone company in weston wv sucks I turned my phone sericve off to try to save some money but i wanted it back ok they told me that I had an old bill back 4 years past that i know i payed they were very mean about ervything I told them why did they not turn off my sericve if owned that bill if i owned it which I do not . but the landy told me that they did not turn off my sevice i told her that I did not have that bill that and was not going to pay it . what was funny is they sent me a chuck for 18;00 if i ouwed that 331;00 dollers why did they send me a check the right hand does not know what the left hand is doing

I have a small business (gas station) in Bayonne, New Jersey that heavily relies on the use of a credit card machine as well as calling and faxing. I have had three landlines with Verizon for 18 years. Recently (March, 2010), my landlines started failing. At first, it was one line that connects to the credit card machine. Then, the fax line went and then the main office line. Eventually, all three numbers started to randomly fail (no incoming, no outgoing, static noise, etc.). I began calling Verizon in March and since then, I have had nineteen (19) "technicians" come out to try and repair the line. I have had no resolution since March. Each time a technician "fixes" the line, the problem comes back 24-72 hours later.

As much as I call Verizon and state the urgency of the situation (each day that passes without credit card processing, I lose thousands of dollars), they refuse to make my issue a "priority" and handle calls on a per appointment basis. I have called over 40 times in the past 6-8 weeks, spoken to 5 supervisors, countless dispatchers and techs and their managers and still have no resolution. The problem is, Verizon refuses to repair the copper lines, each time placing a "band aid" to temporarily fix the problem knowing fully well it will happen again. I am not sure what else to do at this point. Depending on which technician arrives for the trouble ticket, he tells me the problem is either underground or on the poles.

Then he either attempts to fix it or tells me he has to get another technician out because he doesn't specialize in this area. This happens again and again. I have names of all the supervisors, some technicians and already recognize the names of some of the dispatchers. They all promise to help and "empathize with me" but do nothing to follow up or escalate the issue. My business is hurting to say the least. I don't know what else to do. I told Verizon that I am willing to pay for whatever additional work needs to be done, but they just tell me it is something only they have to fix but they obviously cannot.

I received my bill dated 4/16/10. I was charged $6.00 as shortfall charge. This was new as it was never disclosed that I had to make long distance charges otherwise I would be charged. It appears they make up charges to generate revenue. I seem to call every month to discuss unusual charges. I am tired of this approach and giving up. I'm looking for a different provider.

Individuals whom I dealt with: Brian **, Black, Crisant, Bob, Jacob (Bob's Supervisor), Vickie, Tracy (ID number V904352), Gina (ID number V873951), and Rene.

Verizon lost my telephone service and said it has been unable to fix the problem since the breakdown in late March 2010. The relevant facts are as follows: On March 9, 2010, a salesperson for Verizon (FiOs) knocked on the door of my residence and signed me up for "This is Really Big--FiOs." The call center agent and ID on the order is **. (It appears that each employee is assigned a number beginning with the Letter "V.") The agent was Brian **, also identified as BT1073A. The order is identified as confirmation number ** with promo code **. Further identified is an existing Verizon phone with order date, 3/6/10, and installation date, 3/10/10. The installation date is further identified as 3-10-10, 8-12 with free install.

The order has many terms. The purchase was for a triple bundle which includes the HDTV, FiOs internet, and digital FiOs telephone service. The order provides that "You, the buyer, may cancel this transaction at any time prior to midnight of the third business day after the date of this transaction. See the attached notice of cancellation form for an explanation of this right." There was no such form, and I can only assume that the date of transaction is the date I signed the order-- 3/9/2010.

The services were not installed on March 10 but instead on March 19. On the morning of March 20 or thereabout from 7 am, there was no dial tone. A complaint was lodged with Verizon, and shortly on or about noon on that day, the service was returned. Thereafter, on March 31 at 7 am, the service was interrupted again with no dial tone. A call to the number (372-0454) revealed through a report to caller that the service was disconnected. The service has been out since that time. My telephone number has been serviced at the present location for many years by Verizon. The telephone was ordered to be changed to fiber optics (FiOs) and not moved.

On March 31, I began calling Verizon at 1-800- and 1-888-. There was much time lost with the automated telephone response system. Several calls covered the morning from early at about 8am to about noon, a total of about 4 hours. During these calls, other than the automated system, I talked to Black, Crisant, Bob, Jacob, and Vickie. There were humans not listed, but they seemed to be from countries outside the United States. Most notably, I ended up with Bob out of St. Louis, Missouri.

After Bob received all the facts and studied the Verizon log, he assured that immediate action to correct the problem would be taken. The fact that he would not assure early resolution of the problem caused me to ask to speak to his supervisor. That person was named Jacob. After a further detailed discussion, he stated that the problem would be fixed quickly, whereupon he transferred me to Vickie.

The following day, Thursday, April 1, I made several calls to the technical department of Verizon and Customer Service. During my calls to Verizon of the next day, Friday, April 2, I believe I talked to Tracy and Gina of the Technical Department. I was told at this time that the problem would be fixed in two business days, Tuesday, April 6.

At some point, I believe to be April 6, I talked to Rene, who told me after she studied "the log" that an order to fix the problem was being made. I asked her to carefully check the log to see if an "order" was made on any earlier date. The answer was no. Clearly, I was told by an array of other Verizon reps that an order was being made. Rene stated that she would be off work the following day, Wednesday. She stated that correction was assigned to "IHD" which she identified as Management Internal Help Desk.

I was finally told that through some error of Verizon, my phone was coupled with another phone located at Palm Drive in Hermosa Beach. I was further told that they were unable to uncouple the phone and return my phone and that this had never happened before. The latest estimate of correction time is one or two weeks. Frankly, all this talk sounds very much like a run-around.

On about Wednesday, April 7, Verizon arranged a voice mail for the inoperative number, so that callers can leave a message. Thereafter, I go to a neighbor's telephone and gain access to these messages. Further, through pieces of advice from my internet provider, I have learned how to access my bank accounts through a computer on the operative cable provided by Verizon. To date, I am not able to receive calls and no messaged calls ring at my phone location.

My wife is disabled and house-bound. Last week, at about the time that the voice mail was arranged, Verizon arranged for us to be able to call 911 for emergencies. Those calls are the only calls out, and as stated, there can be no calls received. I am an attorney and landlord. I must receive calls from clients and persons seeking to rent available apartments. I also deal in the stock market and depend upon telephone communication to respond immediately and timely.

At the beginning of the problem, I lost an estimated several thousand dollars in missing harvesting of an orange crop in Riverside. I ordered a Magicjack at a modest cost and plan to use it on the internet cable. I have spent an estimated 10 hours on the telephone with Verizon and many other hours attempting other communication means.

At this time, I am unable to measure precisely the economic damage due to the absence of a telephone, but I estimate the loss to be in the thousands of dollars. My present view is that a court remedy is inadequate because it is too slow. Government action seems indicated. The media might help. I am open to suggestions.

Since the year of 1987, I am a faithful Verizon customer. From the year 2008, and since I moved to this current address, I have being experiencing uncountable difficulties with my residential service provided by the Verizon company. Every three to four months, I am forced to contact Verizon requesting a repair in my phone line. They take my request; send a technician to my residence that does nothing to my line. I am already tired, confused and desperate with this situation, not just because I have to wait several days for someone to come to the perimeter to do nothing, however, I have a family member with terminal cancer dying at home in bed without communication available in case of emergency.

Verizon never solves my problems with my home line and always charges me for a service that is not provided and with technicians who do not fix or repair my line. Furthermore, I have never been late with any of my monthly payments. My record is my witness, and still I do not receive any decent service from a company who always gets pay on time and is paid to provide a quality service as the payment shows. Please help me to solve this problem and to make it right for me and for the rest of the customers who are confronting a similar or worse situation than me. Please contact me as soon as possible via e-mail if possible. Thank you in advance for your time and support which I am counting on.

Here is my BBB complaint. 3.08.10. 06.2008. Ordered phone service for rural location. Verizon was deceptive in disclosure of services. After 4 months, we discovered & cancelled their "optional services" called "Inside Wire Maintenance." If it is optional, then why did they automatically put it on the bill? Oh, but it gets even better, eh, I mean, worse (This is Verizon, after all).

At same time, we realized our long-distance plan, 5 cents a minute, (and fees) was incompatible to our needs. We changed to a new plan that was a min. $3.50 spending level, 20-40 cents a minute long distance fees for a 6 minutes call and included Verizon Local to Verizon long distance, which we interpreted to include International calls. On receiving Dec. 2008 bill, we were shocked at the astronomical charge of one - 35 min. international call to an ailing parent billed at $2.89 a minute or $108.33.

Not the 20-40 cent rate we signed up for. We Called Verizon on 02.06.2009 and was put on hold for hour. Rep then continually asked us why we signed up for plan. We explained we did not sign for that plan, and asked if amount could be cut in half or $1.44 a minute, to resolve. Verizon Rep refused. (All usual MO tactics of this co) 05.2009. Called again and Rep suggested we write Florida corporate office. Letter sent on 07.29.2009. No response from Verizon. Same letter sent again, 09.16.2009 Still no response.

Oct.17.2009. Received a collection letter from I.C. System, Inc. We once again, wrote a (certified) letter (included first letter) to Verizon and IC Systems about case and disputed amount of $82.42. (Which is another oddity in this case). No response from either until 02.08.2010 when Verizon turned us over to yet another collection agency, The CBE group.

On 02.09.2010, Verizon also sent letter stating they would shut down account. Since 06.27.2009 all our long-distance/regional toll calls/basic calling features have been blocked, yet we have continually paid, just not disputed amount. We have repeatedly tried to contact Verizon, yet they made no effort whatsoever to resolve this matter. We are flabbergasted over why, in this current economical environment, they would choose to turn a long-term, multi-account customer over to not 1 but 2 credit collection agency for $82.42, when we clearly did not sign up for such a rate.

Consumer's Desired Resolution: We would like to see the disputed amount of $108.33 which includes tax, reduced to the amount we signed up for, which was 20-40 cents a minute, not $2.89 cents a minute. 03/16/2010 Update to BBB Today, 3.15.10, at 11am I was called by a Verizon representative - "Victoria," who wanted the Reference information about ICI Systems, the 1st collection agency Verizon turned us over to. She was not going to leave her name until I asked for it. Are they even allowed to contact you when this claim is in dispute? And why would she not already have that information? She then called back 1/2 hour later and told me they only got one letter from us. We sent 3.

The last one was certified. And that Verizon called me once.They called our business office and talked with my husband but did not make any gestures to resolve this issue with him. They have never sent any letters. She continued to insist that the billing was correct and that the long distance we signed up for (20-40 cents a minute) was not International long distance and that our $2.89 a minute billing was the correct International pricing. I mentioned the 6-7 cent a minute plan they have but she said that was not what we had "signed up for!" I told her once again,. that we would have never signed up for $2.89 a minute, and that we have always paid our local bill every month.

The Verizon statement now looks as though we have not paid since they have shifted the due amount over to another areas of the bill. (Another deceptive practice! And it is weird that the owed amount is now $82.42). I felt as though her comments were relentless harassment and she was trying to wear me down and see if I would give in. She made no offer of a compromise, like we offered in the very beginning of all this. She argued over every point I tried to make and was not civil whatsoever. Her call was from Verizon in Marion, Ohio.

I'm not sure what "alternative" tactics Verizon uses, but I also received a call on my cell phone at 9:22pm this eve. from Verizon in Azusa, CA. I have no idea how they got my cell phone number as my plan is with AT and T and the cell phone is not listed on any of the letters we sent. They left no message. And why are they calling at that hour in the night? This whole situation has been very stressful and under the circumstances, entirely unnecessary from on-line info. I see that Verizon has many unhappy (ex) customers who would readily be a part of a class action suit, based on their flagrant practice of deception and undisclosed billing practices. Emotional abuse should also be included in that as well.

Rebuttal after Verizon told BBB that they would not make any compromise with us on this bill. 3.22.10 We have been a residential and Corporate customer of Verizon's since 2000, when they bought GTE. All of those multiple account billings were paid in full and on time.This particular account was paid in full and on time, up until this incident.

We signed up for Verizon Long-Distance at 20-40 cents a minute on this account, after realizing the first plan was not working for us. We were under the impression that the new plan included international calls. There was never any written info about their "rates" on the statement, (Or on any Verizon support material) that said we would be paying 2.89 a minute for a long-distance - international call. This is 400% more than Verizon's .8 cents a minute talk to-the-world plan. We would have never agreed to pay that amount.

Who in their right mind would? It is a deceptive practice of non-disclosure. I called Verizon on 2.9.09 to discuss this bill. I was then on hold for an hour, and when finally connected to a Customer-Support person, was treated with disrespect and rudeness. At that time, we offered to pay for 1/2 of the long distance fee, or 1.44 cents a minute, but the person refused, repeating over and over that we had signed up for the $2.89 rate. I asked him to send us the form where we had signed this, but he just kept interrupting me.

I then wrote 3 letters that went unanswered, one of which was a certified letter in Oct. (a copy also went to Credit Collection Co.they turned us over to that month). We still have never received a written letter from Verizon Customer Service about this situation. It was only when we filed a claim with the BBB on 2.13.10 that anyone from Verizon bothered to call our home phone, and when they did, they had no idea what phone number to refer to! The woman who did call was aggressive and combative. She grilled me about correspondence and rudely stated they had only received one letter from us. She repeatedly said that we had signed up for this plan so had to pay the exorbitant fee.

She did not offer any kind of compromise whatsoever. My belief (Based on thousands of Verizon complaints that I've been reading about) is that she has been purposefully trained to agitate the customer, in order for them to back down on their claims. After telling me multiple times that we were wrong and arguing that we were responsible for the entire bill, I felt mentally exhausted, abused and pushed to my limits. I told this person that Verizon's response to my situation could result in a class-action suit against them based on the large volume of unhappy customers and ex-customers they have.

This one bill/call centers on a phone conversation made to a dying parent in England on Christmas Day from a rural location that is used infrequently. We tried to work with Verizon. We offered a financial compromise, we wrote letters, we sent certified letters, we continued to faithfully pay our bill every month, (Deducting that long-distance call) even after they shut down our long distance service back in 6.09). We have impeccable credit and are outstanding citizens and business owners in our community, why would we risk jeopardizing our credit over $82.42?

This is about the principle of the entire situation. What has Verizon done to resolve this in a business-like manner under the circumstances surrounding the supposed billing misunderstanding? Absolutely nothing. Verizon does not care about their clients whatsoever, or about keeping their clients. And maybe, because they are up for sale, they don't have to....

This letter is to express my extreme dissatisfaction with the service, or lack thereof, I received over the last 2 months from Verizon. Approximately two months ago, I called Verizon as I was experiencing static on my phone and several people had trouble hearing me. Verizon scheduled an appointment approximately one month later on February 25, 2010. I was told I did not have to be home for the appointment. On several occasions after I scheduled the appointment, my telephone was ringing at various hours of the day, including 5:30 in the morning and late evening. I had to call Verizon to get this corrected. I was advised they were testing the lines for trouble. The day of my appointment, I was at work in an all-day meeting. After I left work, I checked my messages and realized Verizon called and needed access to my building to repair my phone. Please help me understand the following: (1) Why would Verizon schedule a test for 5:30 in the morning? (2) Why would it take approximately one month to receive service, especially since I pay extra for repair service? (3) Why would Verizon tell me that I did not need to be home?

Earlier last week, I called Verizon to schedule the repairs again. I spoke to Candy. Much to my surprise, there was an appointment available on March 5, 2010. The appointment was scheduled between 8:00-12:00. I advised my manager that I would be in the office early to mid-afternoon. On Friday, I got up and got ready to wait for Verizon and then go to work. And then the waiting began. When I did not hear anything by 11:00 AM, I checked Verizon online to confirm my appointment. I did confirm that it was scheduled between 8:00-12:00 that day. When 12:30 came around and I did not hear anything, I called Verizon. I did not get the name of the person I spoke to, but I was told that the technicians were running behind. I called back at 2:30 and spoke to Eli. He put me on hold and for quite a while. He came back on the phone and advised me that my ticket was in limbo waiting for a call to reschedule the appointment. I advised him that this was unacceptable and asked to speak to a supervisor. Eli put me through to Star. By this time, it was 3:00 and I was highly perturbed. Star guaranteed me that Verizon could come between 3:00 and 9:00 that day or we could reschedule for the next day, March 6, 2010. As I waited all day already and I had out of town relatives visiting on Saturday, I agreed to continue waiting. I had to advise my manager that I was unable to make it in. I checked Verizon online and saw that my appointment was changed and confirmed for that same day (March 5, 2010) between 3:00-9:00 PM.

At 8:10 PM, I called Verizon again as I had not heard anything. I spoke to Cynthia who advised me that I was the next appointment and they were still coming. At 9:11 PM, once again I called Verizon. This time I spoke to Tamara. Tamara advised me that the only repair order she saw on my record was that from February 25, 2010 and that I was not scheduled for service that day. I asked to speak to a supervisor as you can certainly understand how angry I was. When Tamara put me on hold, I just happened to get disconnected. I called back again and talked to Kay. Kay advised me that a technician was not coming. Once again I asked to speak to a supervisor. Of course, since it was after 9:00 PM, I was told that there was no supervisor available. I requested a call from a supervisor by 8:15 the next day (Saturday). This lack of service is unacceptable. I am extremely upset and angry. I waited at home for over 13 hours for a service call that I never received. This service is not acceptable and I want an explanation as to why I received such horrific service. I not only had to stay in all day, I lost an entire day of pay. I expect to receive a credit to my bill for my time and loss of wages.

On 8:00 Saturday morning, as I requested, I received a call from a Verizon supervisor, Ms. **. She told me that Verizon was on their way. Not once during my calls on Friday evening was I advised that Verizon would be at my house on Saturday. I told her that the only way I could have the technician come that day was if they were at my house within an hour as I had plans. I was not dressed and had to rush to get dressed. Ms. ** was quite surprised when I told her that I was not advised that the technician would be at my house Saturday. This is another example of the inept service and lack of communication that I received during this entire ordeal. When the technician (Jose) got to my home, I let him in the phone room. After about 45 minutes, he advised me that the problem was with the Verizon box outside the building that services the neighborhood. He said he could fix it then; however, there was a possibility that I would not have Internet access for the weekend. That was unacceptable as I use my Internet connection for work over the weekend. So now, once again, my phone is not fixed. Jose told me that they would schedule the appointment for Monday and I did not have to be home. So, another question, if the problem was outside the entire time, why did I waste 13 hours on Friday waiting?

After Jose left, at approximately 11:30 Saturday morning, I received an automated call from Verizon stating that my appointment was rescheduled for Monday between 8:00-12:00 and an adult over 18 would need to be home to let the technician in. The recording offered an option to speak to a representative which I did. I spoke to Jermaine at Verizon and he told me to ignore the fact that the message said someone needed to be home. Why is your automated message offering inaccurate information? If no one needs to be home, then the message should say that. At 8:52 Sunday morning, I once again received another automated call from Verizon. This message stated that my appointment had been rescheduled for Monday; however, it was now scheduled between the hours of 8:00-5:00. Once again, this message said that an adult over 18 would need to be home to let the technician in. It also gave me the option to speak to a representative; however, I did not do so. Why would an appointment that I already scheduled and confirmed on Saturday now have a 9-hour window and why once again, was the message I received inaccurate? This is unacceptable.

On Monday, I went to work and checked Verizon online to ensure my appointment was scheduled for Monday. The online message stated that my trouble was to be resolved on Sunday. That is not what I was told by Jose and the automated messages. This is just another example of inaccurate information. At approximately 2:23 on Monday, I received a message on my cell phone from Charlie from Verizon. The message stated that he is guessing that my problem stems from my DSL line and that there may not be a filter on each phone. If this is the problem and Jose was here on Saturday, when he mentioned the same thing, why didn't he conduct a test? Why did Jose tell me that the problem was outside? Charlie's message stated that I could call his manager, Mr. ** to reschedule an appointment when I would be home. I did leave Mr. ** a message. I was home all day Friday. I certainly do not plan on spending another day waiting for someone that will not show up.

When I arrived home on Monday, I had a different message from a different Verizon supervisor, Ms. **, at 3:36 that afternoon on my home phone. This message was only 1 hour after the 1st message received on Monday. She apologized for all the inconvenience but assured me that a technician came out that day and the problem was now resolved. This is absolutely idiotic. Please note that I did unplug the one phone that I have that did not have a filter on it to see if that was where the problem was. Is it any surprise that I have been told that my phone still has static and it is still difficult to hear me? This problem is not fixed. Does anyone in Verizon know what they are doing? It certainly does not appear so. On Tuesday, I did not (no surprise) get a return call from Mr. Y. Yet another example of your poor quality of service, I called him at 4:00. We now have an appointment scheduled at 6:00 Tuesday, 03/16/10. Something tells me that the problem still will not be fixed after the appointment, but at least it was scheduled for after my work day and will not be another day that I have to take off without pay and then wait all day. I trust you will supply me with a response to this letter, a credit to my account and answer all my questions by March 20, 2010 and get this problem resolved once and for all.

We are paying for 3.0 mbps but are IP TV, which is hooked up to a router from computer. Our TV buffers and freezes. Then we test it at our end and get 0.63mbps. 10 minutes later we get 0.55 mbps. After 10 minutes more we get 0.83 mbps. It's not on our end. We are paying for 3.0 mbps and we're not getting it. Fraud. I called Verizon many times. No resolve. Help.

This complaint is about my 82 year old mother's home phone. For two years every time it rains, her phone and first alert goes dead. There is a plastic bag covering the telephone pole for her line. The phone company has come looked and said, "not our department, we will put in an order". Two years of this and we get nowhere. She lost my brother in 9/11 and now every time it rains, she gets so nervous as she lives alone and can't get in touch with me.

I have been without phone service since March 13, 2010 - nine days - and Verizon is giving me the runaround on when it will be repaired. They claim they have no idea when the "construction crew" can get there! Inexcusable! We are elderly and have no way of communicating (someone else is submitting this for me). I had to purchase a TracFone which I really don't even know how to use. Since everything is through Verizon, I have no TV service either. I am afraid if I have to dial "911", I won't even be able to turn on the TracFone in a timely fashion!

I moved in August 2009 and was under the assumption that I could have DirecTV and since Verizon and DirecTV are one, I wanted my Verizon phone (home) service transferred to the new address. However, we cannot have DirecTV so therefore I did not have the Verizon services transferred. They even told me that the service was disconnected at the old address as well.

I called Verizon and told them they are still billing me for services that I'm not using. I had to get Comcast to be able to watch TV with cable because this is all this building allows. The landlord only allows Comcast so that kinda worked for me because I have the phone, internet, & cable all-in-one. That's since August 2009.

I received a bill of $151 from the creditors of my phone services. I have called and talked to customer service billing department and they assure me that they would fix this issue. But they just tell you what you want to hear and bill you as they were. I need desperate help, I'm unemployed on SS and receive a service connection disability check and trying to re-establish my credit. Please if there is help out there, contact me ASAP.

Last summer, I discovered I was paying for services that I had not ordered. At that time, I was told I could block 3rd party billings. I requested the block immediately and asked to have the charges removed from the bill. Soon after, I no longer received paper bills and by the time I figured out how to access them online, several months had passed. Much to my surprise, the 3rd party billings were there.

I called Verizon and asked why the block had been ignored. The woman who took my call simply said that sometimes they slip pass and it was my responsibility to contact the company and dispute the charges. I asked to speak with a supervisor who assured me he had taken care of the problem and I would not have any more 3rd party billings. The very next month, the problem was back. I disconnected my phone. Now, I am unable to view my final billing and I am unwilling to pay until I see what I am paying for. I find it ironic that when I call Verizon customer service, they will not even discuss my bill with me until I verify my right to do so, yet they will accept unauthorized charges from anyone.

Our phone has been out constantly. Verizon has the records to prove it. During this last storm, it has been out for 4 days. We are getting no satisfaction.

My experience started this way, I was a Sprint customer in Minnesota with 6 lines. I needed a seventh line for a computer card but Sprint declined the credit. I went to Verizon and was so pleased with their aircard service that I eventually switched over all my phones to Verizon when the Sprint contracts ended. I was very pleased with Verizon when a death in the family had me move back to Detroit. I kept one phone line and the aircard for the job in Detroit. I was an independent courier for a company and needed the aircard for sending the information concerning the delivery. Verizon offered me an early equipment upgrade on the A720 air modem and I thought I would try it. It was $275.00 but with the upgrade and rebates, my out of pocket expenses was reported as $75.00.

I received my equipment and I installed it on two of my laptops. I had thirty days to decide to keep the A720. During the first 15 days, it worked beautifully! I was sent to Cleveland on a job and when I tried to send the delivery info back to my office, it failed. I got back home and called Verizon and this is when my total respect for Verizon dissolved. I spoke with technical assistance and was told my computer was infected by a virus and that caused the failure. This was after 3-hour phone call. Then I remembered that I also installed the A720 on my old Dell laptop that I rarely use. I turned that one on and the air modem also failed. I called Verizon back and almost immediately, a very nice tech asked if I was using XP or Vista. "XP, of course", I replied. That was the problem. Verizon had installed a repair for Vista and did not reverse engineer for XP.

All I had to do was download a fix from the Verizon website and I was all set, except I did not have a landline. I explained that I could not get online except through the air modem. Verizon's answer was to drive to a Verizon store that has a repair center and they could help. I asked if they could send a disk through the mail and the response was no. Copyrights prevented them from doing so. I was stuck. Then it hit me to reinstall the old A620 aircard. I called Verizon to send back the A720 and to reactivate the A620, which they did and it worked for one day. The next day, the system failed. I called Verizon and asked what the problem was. The customer service assistant said that there was no problem. The computer shut off the account. "It was not Verizon's fault", she said.

She also stated that there was no reason she could see why this happened. At this point, she did ask if I wanted to reactivate the account. I said no and I went to T-mobile to get everything I needed. I figured that Verizon had become so big they no longer needed customer service to survive. Now, here is the billing problem. The next bill for the aircard came and it was over $300.00. I was on a $60.00 a month plan. The extra amount was for the A720, which was sent back and received by Verizon. All the promises of rebates and early equipment upgrades was ** and they applied everything on one bill. They charged me the full $275.00 for the A720.

I called and explained my situation and they stated that they received the air modem and would deduct the price from the bill. But since the account was off, I would be billed the early termination fee. They shut me off, they billed me incorrectly, they actually forced me away as a customer and they accused me of leaving early. I am still with T-mobile and still happy.

I talked with Verizon for new kind of services because I want to cut on my budget. I'm on unemployment. I start with the new services on January 14, 2010. When I called again on January 19, 2010, they were different so I accepted the new prices on January 19, 2010. But today, February 09, 2010, I do not have a service and Verizon, nothing.

I have been with Verizon for almost 7 years, always being a loyal customer to them. The second I got my bill, the next I pay it online, I moved to new apartment. I have been told that I can keep my number which I didn't believe but any way I made my order. I waited. A week after when they told me "your" service will be ready and they denied my call ,that I didn't make it even when I gave them a confirmation number. Anyway, I did it again with the new phone number and I asked to keep my current plan with the same feature and price and confirmed more than a hundred times because I know they will change everything later, and also I asked to get DSL.

That was in January 2, 2010 and they said will be ready on 7th. I called again on the 9th and they start to give many excuses, like our facility is far. I talked to many supervisors with a lot of promises to call me the next day to solve the problem and what I hate about them is that they keep putting me from department to another until you threaten them about filing in court for their lack of performance. I don't know what to do with them. After a month and half, I hope I can get help. They changed my rate to pay more, and I have to go use public internet.

I have had a problem with the above company fixing my elderly mom phone line. They have a broken line above the ground in which they seem to refuse to bury or secure the phone cable. This is a problem that has been going on for more than a year. Please please help me.

For as long as I have had Verizon services, there have been problems. Each bill has contained extra services that I never ordered. When I call to complain, they credit the next bill, but then keep adding it on anyway. I cancelled my services because I was very fed up, and I was told that I would receive labels to return the equipment. I was told that yes, indeed my services had been disconnected. But when I called to confirm the amount of my last bill, I was told that I had never cancelled.

Now, I admit that I am bad with paperwork, and could not find an order #. I was not told what my final bill would be, so I just have to wait until the mail gets it here. I want to pay for the services I used and asked for, but not a whole lot of extras. I am afraid my last bill will be really high, and I have not used any Verizon services for almost a month! Too much money for too little service.

I have had Verizon for approximately 7 years, and I was going to be moving into a new apartment. I was interested in the triple bundle package they offer. I was told if I wanted the promotional price, I would have to cancel my existing account and open a new one. I was a little bummed that I couldn't keep my old number, but for the price, I wasn't going to complain.

Not one month after, I got the new service. I was notified by DirecTv that Verizon dropped me from the bundle package and was going to charge me a $75 activation fee. I called DirecTv, and they said they had nothing to do with it, because I didn't order it through them directly and that I was going to have to contact Verizon.

So I called Verizon, and they transferred me to 4 different people. They couldn't tell me why I was dropped, so they reinstated the bundle package for me. About one week after that, I was notified by Verizon that I was dropped again and would have to pay another $75. I called them, and again, after 4 people and no one knowing anything, they reinstated me.

I asked to speak to a supervisor, and they said there was no supervisor on duty. One week after that, I received my first bill, and they were charging me $95 for re-wiring and installing a jack, which never happened. I called to dispute that charge, and they took it off.

Two days later, I got a call from them saying they were going to charge me, because the installer who came to my apartment said he installed a jack. I never signed that he did such work, because he didn't. I let him in my house, because it was raining and thought I'd be nice and let him in. They told me that because I let him in the house, it's an automatic $95 charge.

I kept insisting that he didn't do any work in my house. All he did was come in and see the jack. He left for 20 minutes and came back and said, "OK, your good to go." But the rep insisted that because I let him in, he did work. So I asked to cancel my service, and she said she was going to charge me a $120 early termination fee. I told her to shove that bill, because I'm not paying a darn thing because what they are doing is committing fraud. Then I asked to speak to a supervisor and was told there's no supervisor on duty.

There has been no Verizon service in this area for 9 days now. So far, from 1-21 to 1-30. Verizon said something happened in a large area in the South Bay of Southern California due to a storm. My complaint is that it is not being fixed in a timely manner. Hundreds of people are without landline phone service and/or internet. Our entire apartment building has been without service. There are children, seniors and students in our building alone who have been adversely affected. Please help!

Our home phone line has had a lot of static for 3 weeks. Then on Tuesday of this week, we lost the dial tone. We have had no phone service since Tuesday. I went online on Wednesday to schedule service and was told that the repair would happen on Thursday. I waited all day and the repairman did not show up. I called and was told they would be here Friday. Again, I left work and waited and he did not show up. Again, I called and was told they would be here definitely on Saturday. Well, of course they didn't show.

After speaking to 4 people on Saturday at the phone company, they did not apologize, but said that someone would be here Monday. We have not had phone service since Tuesday. I have asked to speak to the service department supervisor, but have put on hold and the line was dropped. Then I called back and was told the foreman would call me back. This is a terrible way to do business. Fortunately, we have cell service, and surprise, it is with Verizon. I am very tempted to switch my service to another carrier. They handle these matters terribly.

I have Verizon for my home phone. My bill has been $21.00 a month for almost 2 years. I received a phone bill on 11/02/09 for over $1000.00. I called Verizon and they kept saying they were going to send someone out. On 11/30/09, Verizon put a block on the phone but told me I could not cut my phone off until they solved the problem. They sent a repairman out who found a shortage in the apartment and that's why my telephone was picking up minutes of other people's long distance calls. The repair person stated to give them time to forward the information to customer service before they disconnect service.

Then I talked to Ms. Blake who gave me a confirmation number and told me my bill would be $28.65 and they took off $1,607 off by bill. My phone was cut off on Dec. 10, 2009. Waiting for the phone bill with the $28.65 to come, I got another bill for over $600.00 and this bill was from 11/30/09 to 12/10/09, while a block was still on the phone and Verizon would not let me cut my phone off until they could find the problem. Now when I tried to get this straight again in Jan 2010, they told me I have to start all over again and they keep transferring me around. I can't get this problem solved.

How do you go from a $21.00 phone bill a month to a phone bill almost $2000.00 in from Nov. 2, 2009 to Jan 2010? I do not have long distance on the phone and Verizon put a block on it and calls still came on my line. I want to commend telephone tech Malcome ** because he found the problem. If anyone can tell me how to get this solved, please help!

Re-occurring issue with crosstalk on my residential home line has been happening since April 2009. Reports of trouble: April, June, July, August and September. Whenever it rains, I hear both sides of others conversations from an individual on my street. Verizon has been out 6+ times along with a supervisor, still no results. By putting individuals in bundle packages they are also putting folks in jeopardy of no communications during emergencies such as 911. No TV, no telephone, or internet service if folks sign up for these misleading bundle packages! The public needs to be notified at what our government is allowing!

I just need to vent about poor, poor service from Verizon residential. When we went to cancel our cottage phone line with them, we were talked into putting it in "vacation" mode instead, at absolutely no cost. When we received a bill for $20+ the first month, I called and after a 1/2 hour wait (Each month, all 5 months, I had to call back) was told that the bill was a mistake and they would reverse it and take care of it. Month 2, it was a $10 bill. I made another call and was told that "someone" had forgotten to cancel a type of charge, and that they would take care of it. Month 3, it was a $27 bill, including a $7 late fee for the previous month.

I called and asked to cancel the line, since they obviously couldn't get it right. I was told it again was canceled and the charges would be taken off and taken care of and given a problem number and special phone number to call with problems (still 1/2 hour wait on that line next month). Month 4 it was another $5 charge. This time when I called, rather irritated, I was told that they "couldn't give me any information since I wasn't primary on the account", even though I had dealt with everything else. Luckily my husband was home to give me access to deal with them.

I asked for a supervisor, and was told it would be another 30 - 45 minute wait to speak with them. I called the special number I was given and Tammy said "but you only owe $5.06". It's not the point; I don't owe anything. Supposedly they reversed the charge for good this time, but I was told I couldn't talk with a supervisor; they could contact me. I have wasted at least 3 hours of my time with their mistakes, and am very frustrated that I can't even get a supervisor after all this to be sure the matter is taken care of. The phone is canceled.

I signed up for Verizon DSL/phone/DirecTV service when I moved in to our condo in September. We've used Verizon in the past, with no issues. When they installed the phone and internet service, the phone line did not work (pure static). It was an issue with the DSL/phone combo. I called to cancel the package, since I also work out of my house, to which, I was told there would be no problem, and I would not be charged, because it was within the initial 30-day period.

Although porting the phone over to the new provider, would run past the 30-day mark, I was assured I would not be charged (particularly since the phone was not even working). No problem, right? Since that time, I have had to call back three times, and work my way through the ranks to each time be assured I would not be charged, and that it would be adjusted (they of course, had "no record" of their non-charge agreement for the phone porting, although I provided the cancellation confirmation number and my notes from the calls). On December 23, I called again since I received yet another bill for $85.33, and Brian told me that I did not owe that amount and, in fact, I would have a $4 credit coming to me, in the form of a check. Instead, I received a letter and a handful of telephone calls from a collections agency for $85.33. Are you kidding me? I would pay that amount, even if I don't owe it, to avoid a ding to my credit. Now, I have to suffer the consequences, all because I believed what their representatives told me. I'm sure Brian had a good laugh on my behalf. Enjoy your karma, buddy.

This will negatively impact my (excellent) credit rating for a period of 7 to 10 years, all for a meager amount I shouldn't have been charged with, in the first place. Although we've enjoyed FIOS in the past, and never had issues, not only will I ever use Verizon again, for any service they provide, but I will continue to tell everyone I can, to not use them and why. Shame on Verizon.

I cancelled my landline for a month, and they sent me a final bill in the mail. The only problem with this is that I had been paying all of my bills online and was not expected a paper bill. So, I thought it was a duplicate as usual. My credit report was spotless, until they sent in a claim. They never called me or emailed me or sent another bill. I was supposed to be paperless. So, I don't know how they could expect me to think I would get a final bill in the mail. That was different than what I was used to paying online.

I have been a Verizon customer for many years, and I can't believe they would tarnish my credit report because of this. I can no longer buy a house because of them. It is the only bad report on my credit report, and it is frustrating that this is how they treat their excellent customers. I have $30,000 in my checking account and can pay bills the minute they come in. I don't believe this was fair at all and want the bad credit mark removed completely. It shows "paid" now but states that it will be on my credit report for 6 years.

Our phone lines are very old. I frequently lose phone service. Verizon has promised for 8 years to fix this problem by replacing the phone lines. These lines are extremely out of date. So out of date that no one in the rural area I live in can receive high speed internet. I have spoken to several of Verizon's employees who are constantly up and down the road, I live on working on these lines. When I ask them why the lines can't be replaced with new ones, they all have the same answer. They tell me that Verizon does in fact have new lines for the replacement, yet, they won't allow them to replace the old lines. I am not the only Verizon customer that this issue effects, there are hundreds. I can't get a different phone company since Verizon is my only choice.

I have been without phone service for days at a time, sometimes more than a week. This is especially problematic when it happens to be inclement weather, such as snow and flooding issues since this is also when my electricity goes down. How can I report utility problems, call 911 or anything with no phone.

On November 29, 2009, I had received a telephone call from a Verizon repair man & he had explained the problem was in the wiring at the Apartments Main Office Telephone Room, which is a locked room three buildings away from my apartment. I too had noticed the noise was gone & thanked him for his help.

As of December 7, 2009 I have received my very first telephone bill in TX, I had noticed a charge of $229.00 for a Service Visit on November 29, 2009. I could not believe my eyes. I had thought there was some mistake, I had called customer service, the repair department & spoken to some very arrogant supervisors (Senior Supervisor, Melisa). They had all explained the charges were my responsibility. How in the world could the wiring problem in a locked telephone equipment room, 3 buildings away from my apartment be my responsibility? The new service was just turned on & did not work properly. I have been a Verizon customer in NY for more than 25 years & never heard of such nonsense. I am 74 years old and have moved to TX to be closer to my immediate family because of my failing health, Im in constant use of Oxygen & require a home telephone to keep in contact with my doctors & family. I am also on a fixed income and should not have to pay for this service charge due to incorrect installation.

My mother is a senior citizen & has been charged for a phone line that she has never had? We have been complaining for years about this problem.For almost 7yrs they have been charging her for a land line she has never had. Please help me shed light to this situation.

My phone has not been working since Sunday which was 6 days ago. My husband called to order a repair on the phone and Verizon scheduled us for repair on Friday 12/18/09 between 8am and 7pm. Verizon called early in the week to confirm that the problem was still there and confirm my appointment. I called Verizon to ensure that they would call prior to coming to the appointment. On Friday I waited and waited but no one came to my door or called to let me know they so called fixed the phone from the outside. On Friday night after not hearing from Verizon I called to find out why no one showed to repair. The lady I talked to claimed that someone came and fixed the phone from the outside. I asked why they did not call if they came by and no one answered the door she indicated they didn't have a not to call us on the file which was an outright lie. Then she said all I needed to do was unplug my phone and plug it back in and it should work since a repair was done from outside. Of course she asked that I call back after I was done unplugging and replugging the phone. She also indicated that the ticket would remain open until I confirmed that the phone was working. No the phone still does not work I called Verizon again and spoke with someone else a man this time who was at least apologetic that Verizon obviously messed up again.

After I informed the technician that I personally requested that someone call because I know from past experience that they do not do a thorough job. The Verizon rep. informed me that it's Verizon's standard procedure to call homes prior to technicians coming out so I asked well why didn't he call. And informed him that each time I call for a repair for any Verizon product I have an issue with the process. Customer service is lacking tremendously I get transferred excessively, and I get a new story each time I call. The company is very very inconsistent One minute they tell me they have my contact information for my cell phone the next they say they don't have it. Then they tell me that a ticket will remain open then they close it. Then they tell me someone will call me prior to coming out and they do not call.

Then they tell me it's standard procedure but when I request a call the person I spoke with didn't tell me it was standard procedure. Well I'm thoroughly disappointed with this company and what they're allowed to get away with. I pay $140 in phone and internet service and I expect it to work and when it doesn't I expect them to fix it on time and correctly. My phone and internet have been repaired more than 2 times within the past year that's pathetic. I really would love some other

I had an account with Verizon. On September 10th 2009 I received my final bill for $289 with some questionable charges. I called Verizon and talked to customer service center. They had explained the charges. I agreed to pay the amount. I asked to be placed on a payment plan to avoid any further actions and pay the account in full. They had informed me that I could make payments within 180 day of the final bill and pay it in full there will be no additional charges. I had agreed to the terms. I started making payments in October.

On November 30th I was informed by Experian Credit agency that Verizon had reported this account as a "CHARGE OFF" TO MY CREDIT REPORT. A charge off is a non payment of an account. I have documentation that this account was being paid and should not have been sent to credit agency. I have almost a perfect credit report. Verizon has cost me -70 point on my credit score. I have also been a version customer with several other good standing accounts and I would like this action to be reversed and removed from my credit account.

I received my landline phone bill from Verizon on Mon, 12/7. I was appalled to see charges of $500.00 from direct dial number for my internet usage. I have had dial up for as long as I had my computer. The phone number listed is the same number that my computer has been using. This was the first time ever that the charges appeared on my bill. Apparently the phone number was changed and since when I picked the number it was a local number, I had no way of knowing that now the number is a long-distance number. After calling Verizon and speaking to maybe (10) different people I was told that there was nothing that could be done to adjust my bill. I was told I could set up a payment plan. Payment plan or not I don't have that kind of money to pay for something that I was not aware of. My phone bill is usually about $25 a month. Has anyone else encountered this problem? Please help.

I live in a mobile home, the home was moved to another lot, I contacted Verizon to transfer my service to the new location. Granted my phone worked fine before the move, Verizon transferred the service, never advised they were there or checked to see if my phone service was working, after they left I had no dial tone so I called the automated system on my daughters cell phone, they (Verizon) "tested" the line and advised in a recorded message that there appeared to be an "issue" with their network and they would dispatch someone out to investigate the problem-never once was I advised there would be any type of charge..unless of course they had to come into the home, low and behold they never came to the door and advised anything until I received my bill, they charged me for $62.00,

I called customer service and advised that no inside work was ever done and I did not authorize any charge since the line test advised it was a network issue since I had no dial tone and they tested my line, the customer service rep didn't care that I had been without phone service for several days and I was disabled and on a limited income, I requested to speak with a manager who offered to "split" the cost with me and give me a $31 credit, when I explained that wasn't acceptable because I never authorized any sort of charge and that Verizon did NOTHING for me he advised that he could not help me further and would be billing me the full $62 and advised that since I wasn't happy with the service I received that I will have to pay the full amount.......WHAT??????? I said to him,, I advised him that was the absolute worst customer service that I had ever encountered, no wonder so many people have eliminated home service and switched to cell phones,,which I would NEVER use a Verizon service again!

I recieved my phone bill from verizon this month only to find that I have a $20.00 phone charge for 2 calls made from my home to this company on the 14th of Oct. one at 9:22 and the other is 9:23. Everyone in my huse is over 21 and has NO idea what this number is. When I called the phne company they told me it is my fault and that they don't know what the number is. What is this and why am I paying for it?

thanx

I made a payment online to Verizon. Mysteriously the payment was done twice. I have a credit for 143.65 and payment was suppose to be made to direct tv. Direct tv received payment then payment was deducted and they were told another payment is due to Verizon. Direct TV is now looking to collect from me. When I cancelled DirectTV I was due a credit now they are billing me cause Verizon has billed then twice. When I paid twice to Verizon in September (by Mistake) and again in October DirectTv never received double payment.

I pay for a landline from Verizon to my residence in Ashton. I pay additional money to ensure that I have phone repair service even for inside the home if something happens. I have been without service for over three weeks and my wife and I are an older couple with health issues. We continue to be without phone service and no one at Verizon seems to care about the lenght of time I have been without service. There is no criteria to be considered for quicker service, due to our age and remote location within Maryland and feel that we are not being given the appropriate customer service. I can see a few days going by, but three weeks? And still no phone.

I am a customer for 6 years and now i have a new address i wanted my phone line to be transfered to my new address after asking verizon to to do the tranfer i was told that evey thing was ok but my phone did not have a dial tone, i spoke to a rep who told me that they would send someone to look at the problem, but if it was not a technical problem then i would charge a fee to fix the problem,i then ask them to cancel the order i was sent a bill for 127.00 i need someone to look at this issue

I am using verizon home phone.But the phone has no dial tone form 01, November 2009. For that reason I cannot use the phone.Please repair it as soon as possible.

Correcton: I have NOT been billed as advertised from Verizon or Direct TV and have continually tried to correct my billing for the past several months and have had spoke to so many "AGENTS" as Verizon calls them, not customer service reps as Verizon does not know the definition apparently for cutomer service. After speaking to an "AGENT" in August and after he specifically advised that he has taken care of the issues with my bundle/discounts and that they would appear on my Sept/Oct/Nov. 2009 and forward, they have not been and now they have shut off my phone service as well as my television. Direct TV has advised that I am indeed on a bundle while Verizon states that I am not, I am not permitted by Verizon to speak with a supervisor after numerous requests to their "AGENTS". Why, why can I not speak to a supervisor number one, I want to complain about the false advertsing and ripping the consumers off by increasing their bills from the advertised price to what ever they want. Nobody seems to know what they are doing, after speaking to six different people today I still was not permitted to speak to a supervisor, how can a company of this size and stature not have a manager or decision maker on hand, not ONE! You now cannot get in touch with me as I do not have a phone, nor do I have email due to their incompetence.

In some words i will present you my situation: What happened exactly was that Verizon took over the company used to provide me with phone service on July. On my first invoice I received from them right after the change was made, my bill came very high.

I make a lot of phone calls to Romania and I buy this NY Central Calling Cards that I always use for making these phone calls. Like never before on bill instead of showing the local phone call for the Access Number form the calling card to dial the romanian number, my bill is showing that the romanian number was directly dialed. I tottaly consider that Verizon made a mistake and I need somebody to help me in solving this situation.

I was trying to talk to somebody from Verizon but they were asking me to provide them with a paper from the calling card company that would say that this specific phone call was made thru the calling card. Information I am not able to provide them with since my card is already in the garbage becasue I use a lot of calling cards and this people from the NY Central Calling card company in order to have them sending me that information I have to give them the PIN# from the card I used, card which is already in the garbage like I said before.

So I called again Verizon after having people from calling card company telling me that they not able to give me that information since I dont have the PIN# from the card willing to solve somehow this situation. What people from Verizon were telling me, is that overall was my mistake that I dialed the number directly the number from Romania or could happen that I did dialed the Access # but somehow an error happened and the number from Romania was diled directly which to me makes no sense, this people they hardly think. Anyways this is the story and I would appreciate a prompt response in solving this situation.

we have had verizon services since 1965 and i had to call verizon about another matter and in the process..from a fried...learned that as a new subcriber i couls have the freedom value plan for 29.95/month for lifetime...now, why can't i get this plan as i have been ...supposedly... a "valued" customer? we are entering the retirement period of our lives and we should be offered this reduced plan. would'nt you think?

We live in a rural area. We need a working phone line. We are payinf for it, but they are not providing it.

I was told okay and then I immediately contacted cablevision for phone services which I presently have. On Oct. 9th I received another bill from Verizon and the payment due has spiked to $172.98.

In September I used this access # to call Israel. I was just notifiyed by Verizon that for some reason the call was billed to them rater than the Access #. Since I dont have an international plan with Verizon instead of the .10 a minute they charge they are trying to collect $5.00 a minute which is usury. They are trying to collect about $150 for the under 30 minute call.

I am a customer, of Verizon for 4 years,i recently moved and wanted my phone services to be relocated at my new address i called verizon and made the arrangements i was told that my service was turned on but when i tried to use my phone it was dead there was no dial, tone i called and reported the problem i was told that if they send someone to the premises, and it was not a technical problem, then i would have to pay for the repairs.

i then ask them to cancelled my order. a bill was sent a week after with charges,for line, premises visit, and other charge that does not make any sence.i called trying to explaine the problem but told that if i had allowed them find out what the problem was then i would not have the situation i am in, i need to find out if i am at fault because i dont want this charge to mess up my credit report.i dont have any service with verizon and can not understand why i am to pay $127.02.

During the fall of 2004, I ordered home phone service from Verizon for my apartment in Stuyvesant Town (Manhattan, NY). Verizon established an account for me, but was unable to get the phone line working despite multiple technicians visiting my apartment on multiple occasions. Finally I got frustrated and canceled the line. Verizon sent me a final bill for about $100. I refused to pay the bill on the grounds that the phone line never worked -- no dial tone, no calls. In Jan of 2005, Verizon sent a bill collector after me, Encore Receivable Management. That bill collector found in my favor. Then Verizon sent CBCS after me several months later. That bill collector found in my favor. Most recently (Aug 2008) Verizon sent Debt Recovery Solutions after me. That bill collector also found in my favor.

I have recently contacted Verizon directly to get them to stop harassing me. Let's see what happens.

This account was cancelled 9-02-2008. The number was vacationed for another 5 months. May15, 2009 I applied for a Triple PLan with Verizon, but only if I get my business phone number transferred from Vonage to Verizon. They said no problem, and June5, 2009 we will install the Tripple-Way-Deal for $94.99 +some extras (total $125 per month for 2 years in your place. This was done that very day butthen the mess began. I received instead of one bill 3 different bills adding up to astronomical numbers. I called again and again, talked and talked to Verizon staff people and supervisors again and again being alway told that things will be right from now on. And finally last week 9-24-2009 Ms. Jessie explained to me, that she finally was able to combine all 3 bills into one (the proof is still out there), but I have still to pay $180.27 for my account which I cancelled -as mentioned above- 9-02-2008, and revitalized May15 2009 with the with the 'Tripple-Play'-Deal and the phone number transferred. So what Verizon asked me to do is to get paid for something I never had used in the first place, and on top of it pay for the transferred number as additional charge. I simply call this unethical, especially since all these months and these talks and promises Verizon insists on getting paid. Therefore I ask you as a citizen of this state for protection and help convinced that finally justice will prevail.

In April 2008 I realized an increased charge on my local phone bill - I called Verizon to invesetigate. I was informed by a supervisor that it is supposedly common and legal for 3rd parties to charge Verizon's customers through their monthly bill for unauthorized services. Further that Verizon could not remove the charges but that I would have to contact the company OAM directly - in addition I could put a block on my account to prevent this from happening again.

I did block my account, and asked with every single complaint I made to Verizon to make a note on my account that I dispute the extra charges -however the charges remained: a total of $ 111.76 for Miscellaneous Charges and Credits, Billed oh behalf of More Yellowpages Inc as a Directory Listing for $39.95 per month. I thought I will contact this peculiar OAM company to complain and inform them about my dispute, however it was impossible to reach someone under the number listed on my phone bill. I gave up on trying, but I am still not planning to pay for these unauthorized charges!

i lost telephone service on 9/11/09. i called verizon on that date and requested repairs. i again requested repairs on 9/15. i was told at that time that they could not schedule a repair until 9/29. my phone service has been intermitent at best. usually there is no dial tone, or if i do get a dial tone, i am usually disconnected in the middle of the call. it required 20 minutes and at least 15 dialing attempts to get a dial tone so that i could bring up this web site. i think it is unconscionable that i would have to wait almost 2 weeks to have any repair service on this phone. why the hell am i paying for this kind of poor service anyway? will my bill be pro-rated for the portion of the month i have not received any telephone service?

I got angry and cancelled my cell phone with them, 4 times I have called and cancelled and they tell me today they have no record of my cancellation, again. I told them every month I cancel and every month you bill me. Let the buyer beware you never cancel with this company and they will continue to bill you. Today I am going to small claims court to resolve this matter once and for all, let them tell the judge I do not want to cancel.

I received an outrageous bill with 3 international calls which total $200.56 not including taxes. It happened on August 13,2009 while I was at work... first call 3:25, nd call 3:43 and 3rd call 4:13. Why on earth would someone call three times internationally with these prices? I live alone and Mr. P insisted those calls came from my home phone. This is crazy... He would not give me an address or a chance to dispute his decision. He stated I am obligated to pay. He also stated they do not investigate since it came from my home phone.

I have been with verizon for over 30 years and have had this same number. Never, have I made an international call. I don't even know how to make those types of calls never mind call Santodmgo Dr. Please help me solve this problem as I am not paying for a bill I never made. Your prompt attention to this matter is greatly appreciated.

Sedgwick is a claims company that in this case is representing Verizon FIOS. They sent me to Sedgwick after two weeks of phone calls because lightning hit Verizon's equipment and fried everything in my house wired to it. This includes my HP desktop(valued at $849.00), my 40" LCD tv's high definition inputs(tv was $799.00), another tv (old and pretty much worthless but still working) and a dvd player(valued at $50.00). The funny thing was that even though lightning ultimatly hit my house, there was no evidence of a strike anywhere outside of my home, and not a single breaker was thrown, and not so much as a light bulb was blown in my home. The lightning that traveled into my home came thru Verizon's equipment, and it fried everything of verizon's, and only things that were wired to it.

So after much discussion with Verizon they referred me to Sedgwick. After two weeks of run around Tom G tells me that this has happened alot to other clients of Verizon, especially in florida, and that he, his supervisor, a grounding specialist, and a verizon supervisor were going to have a conference call about this problem. Tom said I would here from him that friday or the following monday as they would make a decision on the multiple claims they had for an identical problem. After not hearing from Tom until wednesday he told me that my claim was denied, when I asked him why he stated that this was an act of god.

Now I have been told that what happened to me should be impossible if the equipment is properly grounded. When I first talked to Verizon the very first day I expressed my concern about lightning as there were storms around that day, and I was told(I didn't write down their name) that a field supervisor was going to come out the next day with a repair tech to inspect for problems. My wife told me(i was working) that only a tech came out and he replaced ALL of their equipment in and outside of our home. He then left and went across the street and next door to the other two homes that were affected by the lightning. They only lost service and not equipment, so my home took the worst of it. The fact that it affected three homes at the same time suggests to me that the actual lightning strike didn't hit my home directly, but maybe some kind of box or wiring connecting multiple homes.

Have been promised over and over that someone would be coming 90% of times noone showed up or called. I have told everyone I spoke to that my husband is terminal and we need a working phone.
This is the 15th day since we moved.

No one ever calls to explain anything just keeps promising that some will surely be there. Can you help

We have been a customer of Verizon (GTE) for over 50 years. Very seldom did we ever have any trouble, and if we did, they were prompt in taking care of it. Not any more.

Over a week ago, our phone would ring, and when we would answer it, there was nothing--just some noise. When we hung up, the ringing would continue until whomever was calling us got tired and hung up. We also then noticed that we didn't have a dial tone. "Call customer service" I thought. "They'll take care of it right away." To my disbelief, I had to wade through an automated system that could not understand me. I speak English, by the way. Finally, I got through to someone and was told that the earleist they could get to me was Wednesday OF THE NEXT WEEK! I complained, and they did promise to send someone out on Friday (which was yesterday.

The technician came out and tested the lines and said he couldn't find a problem. He checked our connection, (we don't have a NID because they've never wanted to take the time to install one) and said he found a loose wire, which he fixed. Yes! The phone now worked! Sure it did. Woke up this morning to find the same problem happening. No dial tone, can't call out, callers call in, but we can't answer. Call Verizon again, and they say "We fixed that for you." "Well, it's still not working" I said. They said they'd send the technician out again ON WEDNESDAY! Why on earth does it take a week to get service? The exchange building is less than 2 miles away. The regional repair hub is about 6 miles away.

You know for a fact that Verizon won't give me a credit for a week or more without phone service, and they'll expect to be paid on time! What if I decided to pay THEM a week or so after I received their bill? I'd be slapped with a late charge.

Verizon has the worst repair service out there. They spend all this money touting how wireless customers will have the largest network of service behind them, but when you need them...where are they? Verizon, I'm giving you one more chance. If this problem isn't fixed on Wednesday (I will have to take off work again!) I will be switching to my local cable company's phone service and ditching you and your worthless network.

I am a 69 year old retiree with the responsibility of caring for an 85 year old uncle with multiple serious health issues. Not living in the same residence, our line of communication relies on phone service. On August 6, 2009 a family member noticed that my phone line was inoperative. No dial tone, nothing.

We contacted Verizon for an explanation and got the biggest runaround anyone could possibly imagine. No one could explain why my service was cut off. Complicating the matter was the fact that somehow they listed me as a FIOS customer. They sent a technician who arrived with a FIOS work order and when I told him I don't have FIOS He said he couldn't provide service. I was told a seperate facility handles copper cable service. After further calls to big V another rep arrived, said he could fix the problem and to his credit he did. I had phone service for one day. Now its August 21 and despite many calls to too many individuals at Verizon, I'm still without phone service.

No one in the entire organization has any idea how to correct the problem. Many of those I spoke with were as frustrated as I am in their attempts to resolve the matter internally. They all seem to hit deadends. Going this long without phone or internet service in this day and age is unconscionable in the United States. I've come to the conclusion that they apparently screwed things up so bad with my phone that they cannot figure it out or that they just don't want to be bothered. A hell of a way to treat a customer with the same phone service for over 50 years. I am exploring legal recourse and a new service provider. I will never again consider any product offered by Verizon.

I am writing this complaint on behalf of my elderly and ill mother who resides at woodside ny

As you could tell I am here in florida and mother in ny. She needs phone service to communicate with the outside world as she is ill and needd attention. As best as I can remember, this company has promised to take care of mothers problem for the past three months. In June I noticed this problem getting more frequent, so when I contacted the baove company and number I was assured thias would be handled...well as time went on and the days turned into weeks and mother's phone was not geting better I decided to speak to a superviosr. Mr steele stated to me that it was now not a line problem, nor her inside phone but a cable, and 350,000 were affected.

He assured me without fail it would be fixed.On 8/10 then sd it was done, well that was not done then again on 8/13......today, 8/16 no service and complaints filed again with repair orders.........worst of all they went ahead and raied my poor mothers bill for some ungodly reason and her service from this company is still very poor. tomorrow. i hope someone reads this and helps me out.

I never signed up for there service and the vendor said he would credit me, I told verizon about this and verizon said they would credit me. I asked about how to prevent this from recurring, Verizon said they can't and cannot contact me if another company wants to place their bill on verizon's bill, I requested a block on my account which thay can do. Verizon is going to send that internet company to stop billing me otherwise they will on longer be allowed to charge their bills with verizon.

When I called the vendor I asked where he was located. Answer SE asia. I would think verizon can and should be able to have more reputable vendors or have vendors send their own bills. Why is this practice allowed?

I tried Verizon for 11 days. I got a bill for $260.00. Had a 30 day return option in writing so I took the phones back. Got a full refund and receipt to show service canceled. Got a bill for over $600.00. Called Verizon customer service said they would take care of it. Two days later I got a letter saying they are turning me over to a credit bureau.

I called again, Felicia said her manager would call. Never happened instead I got another bill. This one was $206.00. Called again. Spoke to Ramone, a very nice person, and explained it all again, gave him all the invoice numbers. He spoke to his manager who said I still have to pay for a full month. What??? That is not what the contract says. I would pay the $56.00 for the days I did have the service but no more. I did ask to speak to the next level manager but after 20 minutes of waiting, hung up. Who else is having billing issues with Verizon?

This is my second attempt to fill out this form and I cannot send it off. My official complaint is, I fill out my rebate form immediately after recieving service (day after on line). My rebate have yet to be applied. If this continues after I recieve the next billing, I will disconnect services immediately because I feel as thought I've been lied to. And if this is the case, I will notify you as to when everything will be returned and do not call my house ever again.

On July 27, 2009 I contacted Verizon to dicontinue my Verizon home phone and online DSL service. As usual while contacting Verizon I endured the incredibly long wait to speak with someone. I spoke with Tom Kelaher and believed that this phone call initiated the discontinuation of my Verizon service. I realized that this was not the case when I received another bill from Verizon for $80.71 with the statement that this "Final Bill", (dated 8/4/09, eight days after my phone conversation with Tom Kelaher), may have already been referred to an outside collection agency. So again I endured the long wait time to reach an individual that would actually be capable of a remedy for my situation. At 12:35 PM I spoke with Mrs. Jentry, who transferred me to Mr. Chikofsky, who in turn transferred me to Mr. Hart, who informed me that I would also owe $50.00 for an early termination fee since I cancelled seven days before I was allowed to. This is the first time I heard of this fee and never knew it would be charged to me after being a continuous customer since 1982. I'm astonished that Verizon is permitted to operate like this.

I was going through some of my mothers things (she is now in a nursing home) and found a $40.33 that was dated 1-07-08 with a 365 day expiration on it.

My name was on the account, I could have told him who most of the long distance calls were made, the address on the account but since I didn't have an account number he couldn't even transfer me to a supervisor.

I know this check is over a year old, however, when I go to pay my bill in person there are people on either side who could hear me talk about my business. I know they probably don't listen as I know I don't but if we are going to talk about privacy I think it should be all the way.

Anyway, I think even though this is over a year old, my Mother deserves the money more than Verizon. Please help.

I did a name transfer but cancel within 4 hours afterward. I called the order department to confirm the cancellation. It was commuicated with me that everything is back to it's original services and nothing has change. Next got a call from their dispatch confirming the new services request. So, I called the Verizon order again and ask why was it not cancel. It was communicated with me again that everything is cancel and everything is fine. But on the day that Verizon were suppose to do the installation, my phone service is out.

So, I call technical support and ask what happen. Seem like they did go ahead with the order and did something to my phone service. There was no ETA. I got upset that even though i cancel and confirm (twice) but they still go ahead and mess with my phone service. So, i requested that they compensate me on my phone service. When I have to use my cell phone and time to deal with the situation. They said they will not compensate me. If they were to compensate me, it'll be the HBO for 60-90 days for free. I told them i don't want the movie thing. So, they said they'll compensate me only for each 24 hours of no services. I mention that the problem was that they made the error. Anyhow, i wasn't happy with their respond.

PLEASE HELP US, If you call me i can explain easier.

Verizon is the provider for the current area that we live in due to military assignment. After only a short time here, I became unsatisfied when our service was interrupted due to tech issues and we had to wait seven days until someone would even come out and look at what was causing the interruption. At that time I wanted to move my service, however, I had no other options for the area. When I first registered with Verizon I did order internet service and found that their home phone service was so crappy, that I turned to comcast - dependability and reliability. I had no reason to believe that I would be billed for a service that I had never used -- when I did figure out that I was being billed -- after months of sky rocketed charges, I spoke with customer service for Verizon -- and was told to send the equipment back and they would credit our account for the months billed.

When I never recieved the mailing label via email, I called back to customer service, and after being passed around to department to department was told that they had no record of my conversation with a representative, did I follow up with my phone call, and that they would not credit us for a service that was never used. My husband is 20 plus years military and has serve in Iraq 3 times during the war. This company is monopolizing this area as well as gouging their customers with erronous charges.

Well I needed the internet service and I know for a fact that verizon is the local telephone company in my area(trust? monopoly?). The service ready date passed(July 8 2009 ) and guess what nothing!!! I called tech support everyday was on hold with some indian person in india saying everything working fine and all, they told me to switch the end of the cable... So it was on Wed. July 15 I managed to get a tech "come" to my place but it was a no show so i called them back the next day( wasted one work day of $250) and some lady name michelle, she answered and said she extremely sorry and i was about to say nice i heard that over 100+ times from verizon but I was nice to her. She tried to reschedule the appointment and she said to expect a call back in an hr....24 hrs pass and nothing.

I contact email and chat support at lunchtime in work only to find out they can't do anything(What a big lie) so I started ranting until the guy name Rajesh transfer the chat to elvin who posted a number which is the same number i been calling. Now I tried going to att but verizon interfered and cut my line i called them and they said the line was deactivated even though they sent a we will allow att to use this line. Now I'm stuck without internet for the past 3-4 months since Verizon messed up my order of a dry loop dsl and thought i can use a phone to do emails.

Since April, 2009 I have been trying to discontinue services with Verizon (Phone, Dirct TV & DSL) but Verizon has refused to disconnect these services and at the same time they will not allow me to port my phone number to another carrier. Besides they have been overcharging me for their services. I don't use their DSL as well as Direct TV but they still bill. Also I notified them in April that I will be switching my phone to another but they refused me to port my number.

My most recent bill was $37.58, almost 17% up from the original. Unfortunately I can't change my telephone service provider since Verizon is the only service provider in my area. I am stuck with Verizon's unfair rate hike. I would like my monetary damages to be compansated and my original service conditions and rates to be restored.

The Verizon repair truck not only sped dangerously up my child-lined street, not only nearly hit me as I was exiting my driveway, but then had the temerity to gesture inappropriately. Great company, that Verizon; such an asset to the community.

On 7/13 I called our local Verizon office to re-install our phone service. I was told they would be there on that day to re-install my phone service. No show. I called again on 7/14 still no service, again on 7/15 no show, on 7/16 a supervisor called back at 6:20 this evening & have been told once again that they will be here tomorrow. Sometime between 11 to 12. My wife is on oxygen & went into the hospital on 7/7 at which time I had to find a neighbor at home to make a call for help. This is a totally unaccepatable handling of this issue. We have to have phone service 24/7 no exceptions. I would appreciate a call and my service re-installed ASAP. I was also told that I would be able to get my old phone number back as well. Thank you.

I was recently away on vacation in Cuba without my husband, who was home. We received a Verizon phone bill for over $1700. Most of these calls were either disconnected messages that our phone service has been cut off or call that were NOT made off the phone. We are worried because we are unable to pay the bill. We contacted Verizon three times over this matter. Verizon claims it is not fraud, from the fraud team, and they will do NOTHING to reduce the bill. We even spoke to the supervisor of the Fraud team and there is nothing they can do. They even stated that my husband made all these calls when we know the calls that were made were to a specific city in Cuba and NOT to what these are in the phone bill. We need help. We do not have anyone to turn to.

Claims I owe them money on my three credit reports. I don't. I can not get in touch with them as a non- consumer

I live in an older neighborhood with telephone poles and hanging wires. On June 25 a.m., an 18 wheeler (mistakenly)came through my street, got tangled up in the wires. The police got called, the street was closed to traffic, the police called comcast and verizon. Comcast came out within the hour and fixed all of their wires. I was the only verizon customer (telephone and internet), my neighbor had called them during the incident and was informed that it would take 7, yes --seven-- days for their technician to come out.

I called again (0n my prepaid cell phone) and basically got a "take it or leave" it answer. My wires got fixed on July 2 p.m., it took about 10 minutes. All during that time, my snapped wire was dangling to the ground alongside the pole, a child could have gotten hurt. I need to add that a tech was here after the police called them, lifted the wires pole to pole to re-open the street, but left the wire to my house hanging from the pole.

Is there anything that can be done effectively about such business procedure or do we have to stand still when we are being held hostage?

I have had no service for 24 hours++. My phones are all dead. The Verizon truck was fixing the wires on my street yesterday, but left me with nothing. Please fix as soon as possible .

MY phones do not work. Charges from some company I have never heard of. Managers that do not know anything. Orders that do not come in. They block my incoming calls as well as my outgoing calls.

June 15, 2009 a contractor (HHS) for Verizons did work in my neighborhood that specifically focused on the Verizons phone lines. In doing this work the constractors cut down very large size branches from an oak tree that sits on my property and the city of Altadena. I have been in contact with Verizons since June 19, 2009 requesting that the responsible party come back to the scene, remove the debris and manicure the oak tree. (I have confirmed with the county of Los Angeles that Oak trees in Altadena California are preserved/protected trees and can not be cut without a permit.)

With every phone call that I have made to Verizons I have been told that someone will be back to my home/location within 24 hours to remove the oak tree branches and manicure the oak tree. After numerous calls (06/16, 06/19, 06/22, 06/23, 06/26, 06/29, 07/02 and 07/03)

On June 26, 2009 I spoke with a Verizons supervisor, Greg at X1175. He told me that my ticket # has been given to a Mr. Ferguson, field supervisor who would be in contact with me to assure that the tree service workers would be out to my home to remove oak tree branches and manicure the oak tree. Greg left three messages on my cell phone that day. In each message I was asked if the tree service workers had been out to my home.

With each message left I responded with a call back to Verizons only to be told by each representative I spoke with that they needed to transfer me to a different region to track down the person(s) I need to speak with. This is after giving each representative Greg's name and extetion. Each call resulted with me on hold for up to an hour. In one of Greg's messages he acknowledged my frustrations with needing to call 800-and listen to a phone tree of options which none of the options applied to my call as well as the many different transfers that I continuously had to experience before getting the correct department. He also stated that he could not provide me with a more direct phone number.

I last spoke with Verizons supervisor, Lance on June 29,2009. Lance said that the correct people are aware of my situation and that someone would be addressing this matter and in contact with me within 24 hours. He also gave me what he referred to as a more direct phone number to contact "Verizon Construction Damages" 877-regarding this matter.

It is now July 3, 2009 and no one from Verizons has contacted me, most important, no one from Verizons has returned to this disturbing scene in front of my home to remove the large branches and manicure what was once a beatiful oak tree. Not only is it very distrubing that an oak tree would be butchered by anyone. The product of Verizons distruction has left a fire hazard in front of my home as well as impacting my property and the neighborhood.

I called the Los Angeles County Public Works on July 2, 2009. This matter is being deferred to Verizons. As a tax paying citizen I am not getting help with a situation that Verizons created. I am needing to spend countless hours attending to the resolution of this matter as well as be subjected to painfully viewing the aftermath of the destruction of a beatiful oak tree.

I have been a residential customer of Verizon for over ten years, utilizing various services, and until recently have not had any major complaints about the services provided. About a year ago I moved into a new home and transferred my home phone services and added internet service to my account. In April of this year I contacted Verizon customer service to examine possible service packages that would decrease my monthly payments, which were at around $75.00/month.

The customer service representative was very professional and courteous. She informed me that my services were not bundled together, and doing so would decrease the amount I owed monthly. When I originally added the internet service to my account I was not informed about the bundling feature. And when I made contact one year later, there was no apology for that mistake, nor any suggestion made to retroactively refund me for overpaying for a year. This was not a big deal, though I would have preferred some sort of acknowledgment of error on Verizons part.

During the April communication the service representative also informed me that DirecTV services could be bundled with Verizon services to provide further discounts to all of these services. I then agreed to do so as it seemed like a good deal.

After all services were bundled my bill increased, instead of my original intent of decreasing monthly charges. This was not unexpected, as additional services (DirecTV) were added to the bill. I became slightly alarmed when I received my June 2009 bill that was for $190.00. I then contacted Verizon for a second time to determine why the bill was so high. I was then informed that, yet again, my services were not bundled. I was being charged full price for each service. The courteous customer service representative said that the issue would be immediately resolved. And, yet again, I was offered no retroactive refund for the overpayments I had been making.

At this point I started to become a bit frustrated but assumed that after my second communication my billing information would finally get sorted out. I became extremely alarmed when my July 2009 bill arrived and it was for $310.00. I immediately contacted Verizon customer service again to determine why the bill was so high. I learned at this point that my services had finally been bundled, however, I was being charged for 2 phone lines and I have only ever had one. And also informed that in order to bundle DirecTV services, I would need to pay for 2 months and 2 weeks of service in order to get the bill one month ahead. I was never informed of this in any of my previous communications. The customer service representative said he had fixed my bill and it was now $285.00. Please keep in mind that I originally called Verizon in April to get my bill reduced not tripled!

I was very upset by this and after speaking with my husband, decided that we would get rid of our services provided by Verizon. We called Verizon back and asked to have our home phone service disconnected, to have our internet service package at the lowest monthly payment amount possible, and to have our DirecTV bill returned to DirecTV.

I would like to add at this point that I have been a faithful customer for Verizon. I do not pay my bills late and until this point have never made any complaints, and even very few communications. With this in mind, I received no apologies for the hours of my time that I spend on the phone in attempts to get these problems straightened out. There were no attempts to persuade me to keep my services with Verizon. And, again, no attempts at providing me with any retroactive refunds for overpayments I had made based on Verizon errors.

i was quoted a certain amount per month ($105.00) for a bundled saervice, and when i questioned my first bill i was quoted a higher price ($150.00) i was told that i shoud never had been quoted that price and i said my order was over the phone and it was recorded. i was told that the recording was for training purposes only.

To Whom it May Concert,

I singed up for a bundle pack with Verizon. The deal was 69.99 plus tax for a telephone line and internet.

the bundle package deal.

I think this is wrong. I wasn't told this initially. They are charging me a lot of money, and though this will only be 3 or 4 months, it is a high bill and not what

I signed up for.

I'd like to know what I can do about this. I feel swindled by Verizon and am stuck in a 2 year contract.

I already have Verizon Triple play plus 4 Verizon cel phones. I wanted to add onother wired internet service which required wiring and data jack installation by Verizon rep. I called and set up an appointment. As usual they gave me a 4-hour slot on a certain day. No one showed up. I called Verizon and was told that there was an error in the order. The error was that it did not state what needed to be done and the Tech cancelled it. No one called me to notify and I spent 1/2 day waiting. This is just the beginning. The new rep seemed very knowledgeable and told me exactly what he put into the new order, gave me new order number and gave me the new date, with a 4-hour slot. No one showed up again. I call again, get identical explanation to the first one, get new date, new order number and a promise that this time everything will sure be the last time. Not so. On the 3rd date, I called on the date of the visit and was assured that the Tech will be at my house. When he didn't show up, I called again and got an identical explanation about order not being put in correctly, almost word for word. Every time, the person on thephone seemed very knowledgeable and appologizied profusely. At that point a gave up and now I am starting to move my business to a competitor.

My service was suppose to be hooked up on 6/18/2009 and we were moving in on 6/20/09 to this home. On 6/20/09 when I arrived I notice no dial tone. I called Verizon and was told someone would call me to troubleshoot the line. Someone did call back and I checked the outside box to no avail. I had no dial tone. I was told that Monday would be the soonest.

I called back Monday to make sure someone was coming and I explained my daughter is Type 1 diabetic and needs access to a land line. They told me that someone would be there on the 16th of July. Not acceptable. I explained the importance of the phone for our medical emergency. Someone came to my house on Tuesday and had to run a temp line. At that time we did have a dial tone then the next day it was dead again. I called on Wed afternoon and was told that someone would be at my house on Friday 6/26 before 6 pm. I waited around all day and no one showed up. My cellphone bill is going to be outragous by now since I have no other phone to use and all my calls were going to Verizon as I was spending alot of time on the phone with them regarding my issues. Well Friday went by, so did Saturday then on Sunday June 28th I received a call at around 10 am from Verizon that a tech would be at my house before 6 pm. Once again, no tech.

I got a text on my phone this morning that a tech would be at my house. Someone finially made it there. My problem is that Verizon has caused me much grief with not having my phone line installed properly, not making me a priority since my child is sick ( I have documentation if needed on her illness), and their constant lying to me telling me that someone would be there and never showing up. I want something done about this. Also, during all this, our DSL was suppose to be installed and I called them due to the fact that I need to email medical charts on my daughter to University of Maryland Medical Center for evaluation. This was not done either and I was told that a supervisor would call me in 4 hours. Nothing ever became of that.

He further explained that Verizon is legally obligated to put these charges on the bill and the companies are responsible for verifying that the information is correct before submitting it for billing to Verizon but the customer is not obligated to pay them with their Verizon bill. The charges from these 2 companies, one of which is ILD Teleservices has been on our Verizon billing and paid since January 3, 2006.

I called ILD Teleservices at the 800 number and spoke with Beverly. I explained the circumstances and she told me that the account had been opened by someone named Lisa Noel. This person is unknown to us. Beverly put me on hold and then came back on the phone to tell me that our Verizon account would be credited with $492.10 plus taxes and this credit will be on our Verizon bill within the next 1 or 2 billing cycles. Today I am sending a certified letter/return receipt to ILD Teleservices to confirm my conversation with Beverly.

Our company was setting up for the new office. Before we officially moved in, I had verizon install the 3 phone lines on Nov 7th, 2008 (around 1st week of Nov 2008), and they told us billing would need to start as soon as installing is complete, which was fine with us. Our office was not ready until end of Nov 2008, and we official moved in 1st week of Dec 2008. When I connected the phones, we had no dial-tone. I called up Verizon tech department, and they said they would be sending a tech out within the next two days to fix the problem.

The day the verizon technician came to fix the problem WAS also the first day we received the 1st bill invoice. The invoice stated that International calls where made to POLAND on Nov 14th, 16th, 17th and 18th which added up to $320 and an unknown number to NJ state on Nov 14th, 15th, and 19th. The technician advised us to call up the billing department to deal with the situation but before saying that, he confirmed that our phone service was not correctly installed by the first verizon tech installer on Nov 7th, which is why we didn't have a dial-tone.

To my understanding, how could calls be made to POLAND and NJ state during the middle of Nov from the time we first had the verizon installer come in on Nov 7th 2008, and then us official moving in right after Thanksgiving weekend. There was never any dial-tone.

We put in a complaint to verizon dispute department, which lasted for months. After follow up and follow up calls with verizon, we found out a few days ago from the verizon rep, that no actual investigation was ever conducted and that we had no choice but to pay the extra fraud charges. During the time of the so called investigation we were told not to pay the $320 charge and just to pay the $260 regular monthly charge. They denied to send us the records of the calls and status check-up's we've all made between Dec 08 - Present JUNE 09. Their threatening to turn our business line off by June 29th if not paid.

After requesting a supervisor to call, we had an "important" appointment for today (6/20) from 8-11. They are running so late, that they have 3 more to go. I just spoke with Ericka, and they do not need to come in! Yet we were told that we had to be here or the appointment would be cancelled. My husband is in the hospital, and getting any informtaion from them has been impossible. I find it ironic, and unacceptable that a TELEPHONE company cannot contact their representatives in the field.

We have requested a refund for the 3 months that we have had this problem.

For many years our business has had telephone service with Verizon. In an attempt to save on monthly overhead costs, we attempted a switch to Vonage. This did not work out as we hoped and we initiated a "win-back" with Verizon on 6/2/09. Our request was to revert our lines back to Verizon exactly as they were pre-Vonage. It is now 6/18/09, and we are still waiting...

The Verizon installer and Verizon tech support have gone above and beyond to help us, but apparently everyone in Verizon Customer Service is totally inept and uncaring. From the beginning of the call, it's obvious I'm "putting them out." They're not inclined to facilitate a request, as in the past, when at the end of the call they want to be assured that they have "rendered excellent service." Now, they barely grunt "goodbye."

After several years of mishaps with my phone and Internet service with Verizon, the last straw was when Verizon interupted my phone service due to claims of non-payment (bill was due on May 27, 2009, but was not received by Verizon until May 12, 2009). While I dealt with Verizon to have my service restored, I decided to obtain local phone service via Comcast, the change was scheduled for June 18, 2009.

I spoke with Verizon customer service on both June 11 and June 12 and was assured that my service would be restored by June 13. Instead, after Verizon received notice from Comcast of the pending change in carriers, in an act of retaliation, Verizon did not restore my service, but disconnected my service.

As a result of Verizon's action, I have been out of phone service for over 5 days. This is a particular hardship because (1) I work from home and I need to have a means for customers to contact me; (2) due to my medical condition and I often need to have medical professionals contact me; (3) my husband is in the job market and he needs to have potental employers contact him. This is the primary number used for our contact. Additionally, I have to incur additional costs to have my phone restored (above a minimal fee for interrupted service versus disconnected service) or I will need to obtain a different phone number because Verizon has removed my phone number from its system.

Due to our family never being home and the constant static in our phone line that had been present from day one, we decided to cancel our $90 a month residential Verizon line and strictly use cell phones. I also would like to point out that the $90 wasn't the original amount we had agreed to when we got the service. the cost seemed to jump from $40+, to $50+, then up to $90 in a year, with no rhyme or reason. Our Verizon statements were paperless, and our monthly payment was automatically debited from our checking account.

In December of 2008, I cancelled our service. The rep, of course, tried to sell me a $20 'emergency' land line, and after repeatedly telling him no, he cancelled our account. Since it was auto debit, I assumed Verizon would deduct the final amount due and that would be the end of it, like MOST ethical companies do and have done for me in the past. I was told no different and had no reason to believe otherwise.

Today, June 10, 2009, I received a letter in the mail. It was from an attorney that Verizon uses to collect their debt, stating that I owed $34.38. Until today, I have received NO request for any type of payment from Verizon - no postal mail, no email, no calls on my cell, and they do have my cell number - NOTHING. I hadn't the slightest idea that I owed them anything until today. The only thing I ever receive from them are emails trying to sell me their 'money saving' products...one would think that if they can send spam referencing your old account, they can let you know you have a balance due. And why would they be trying to drum business from a residential account owner who supposedly owes them money? Needless to say, I was irate.

I immediately called [law firm] and expressed my displeasure over the entire issue, and did my best to keep my cool. The rep was very courteous and upon reviewing just much time had elapsed - 6 months - before Verizon decided to inform me that I owed them money, completely understood why I was fuming. She stated that in her dealings with Verizon, once you cancel your account, they do not deduct any more funds from your checking account. News to me. That would've been great info to have had the rep been kind enough to share. I believe that saying this rep was incompetent would be an understatement. How on earth would I have known there was an amount due, and what the amount was?

I continued to maintain my composure, as it wasn't her fault that Verizon had royally screwed up, and she herself admitted that what Verizon did was unacceptable. I paid the balance due prior to ending the call, because I just wanted it done with. Obviously, if I was paying $90 a month, auto debit, certainly the $35 balance wouldn't have been a problem had the idiots let me know that it was due.

I work for the US Treasury, and can lose my job over a collection or judgment - they do not take that lightly. I am held at a very high standard in regards to financial obligations. Verizon put my career at risk, along with my integrity and credit score, when they made this error. I'm almost afraid to pull my credit report, after reading the numerous blogs and complaints about Verizon's lack of professionalism, not to mention this blunder.

To send me nothing - NOTHING - alerting me that I had a balance due is poor customer service and very unprofessional. It infuriates me that they can send me emails referencing my old account and making offers and bribes to come back. I have two words for Verizon - HELL NO. They continue to operate in this unethical and unprofessional manner because they have no real competition, and know they will get away with it. The way my account was handled was just WRONG.

Verizon billed me at $4.39 per minute for a one minute call placed to Trinidad & Tobago. Please note this is not the normal rate for any call placed in the Caribbean. Verizon explanation was, I did not have a call plan. Please note that verizon did not state in its agreement that calls will be billed at $4.39 per minute for international calls to Trinidad. This is not right and Verizon should not be allowed to continue to do what they want to consumers.

Thank you.

I have had a film and multimedia business for 17 years. Throughout its existence I had Verizon service. I was at a location for ten years and paid $225 a month for 3 lines and dsl. I paid Verizon about $27,000 over ten years. I had to move. It should be simple to change my business phone to my residence, no?

Day 1. I was on the phone with Verizon from 11.30am to 4pm. Each time, I was on hold for 25+ minutes and had another story from each representative as I was bounced back from residence (bounce is hardly the word) to business. The entire day, my business phone answering service was not working. I pleaded to have my business calls forwarded to my cell phone during the duration, and I was told this was done. In the meantime, my voice mail has been cut off. Nobody told me this would happen

Day 2 AM. The calls are not still forwarded. Any client who calls my phone just hears it ring. They have no way to leave a voice mail or even get a recorded message to call my mobile phone. I speak to someone in installations and they say it is done but it doesn't work when I check after the call. I'm told that the phone is now a residential phone but the location can't be changed because there is an error. The residential representative switches me to the business representative which then doesn't go through because the office is closed. The calls still calls arent being forwarded

Day 2 PM. I call to see if I can get the calls forwarded and I'm told the phone is still a business phone! At the end of my day, I'm still not getting calls.

Day 3 AM: phone is still in limbo between business and residence. Still no call forwarding. After being transferred back and forth between business and residence and put on hold, once again, I'm pormised I will have numbers forward to my home phone. Stay tuned.

In short, even though I have been a loyal Verizon customer and pumped a lot of money into their business, they treat their customers with incompetence and disdain -- if you can even get through to a person. Nobody knew what they were doing and you had to be on hold forever to have someone else not do something right. Nobody even considered that they should keep my phone service continuing while I was having the changes made.

It is ridiculous in this digital age for a company to not be able to change a phone status and then change its location without a minimal hassle. Verizon is impersonal and incompetent. The worst thing is there is no accountability. You are a victim to their byzantine workings. Do not use this company if you can avoid it. The second I actually get the line in my new location, I am switching it to Time Warner which I should have done in the first place. But I was trying to be loyal to Verizon.

On May 29, 2009, your verizon truck did not yield the right of way to me-ran me off the road-drove into my vehicle three times - with the intent to drive me off the road - intent to damage my truck - scare and harm me and my passenger also intentional anger - roadrage and left the scene of the accident. I reported this to the Guilderland Police, New York. I have reported this to my insurance company. I called 911 for this emergency.

But when I called Verizon, they said since i didn't report it as "broken" they couldn't refund any of my money. We spent $192. Plus I had to listen to really bad music on hold.

In 2007, I called to connect service for a home I was going to purchase. Service was scheduled to start at the end of August. We decided not to close on the home. At that time, I contacted Verizon to cancel the request for service. I was advised it was cancelled. I asked for a letter of cancellation and was told my request was still just an order and no account had been established yet to generate the letter against. We ended up purchasing a home around the corner from the original home and transferred my Comcast service from Winder Street to Varina Station Dr.

In October, the mail carrier knocked on the door and handed me an invoice from Verizon. She advised me that each month mail goes to the vacant home in my name and she thought she should bring it to me. I contacted Verizon and disputed the charges. Originally they argued with me stating the charges were for service. I asked them how could there be service on my phone # when my phone is currently with Comcast and has been for serveral years. They finally agreed to credit the account. They advised that since a line had been installed for service to be connected, I needed to pay for that installation.

I attempted to switch from Comcast to Verizon in November but was denied service because I had an account with Verizon that was currently in their collections department. When I asked for the account #, the extremely rude representative said she didn't know the account # but that my ssn was coming up in collections. I asked her how I could find out so I can dispute the charge. The representative said a few sarcastic remarks about the way I pay bills and something about needing to keep up with my accounts. I explained to her where the discrepancy could have generated and she said there weren't any notes because the account is no longer active but I owe the bill and could not have any Verizon service until I paid my debt.

I asked to speak with a Supervisor and the representative disconnected the call. I called back and explained my situationt to the next representative who kept repeating "I understand that but you can't start new service until you zero out your account balance." That representative could not provide the account # either. I called back a 3rd time and immediately demanded to speak with a supervisor. That call was disconnected also. I filed an e-complaint online with the BBB. Dave E from Verizon Corporate Customer Relations contacted me to discuss the issue. Mr. E was unable to locate the account as well. He tried for approximately 1 week.

He then asked me to repeat the situation. He also stated, just as Carl with Verizon eCenter stated - becasue this isn't a Verizon phone #, they could not bill me for service. Dave E advised he was going to remove the account from collections, update my credit history, send a letter to BBB and send me a copy of the letter he was sending to BBB. In December, I tried to get a Student Loan from my bank to pay for my books until my Financial arrived at the school. I was denied the student loan because they said I had an account in collections with Verizon.

I immediately contacted Dave E to advise him of the experience and embarassment. He advised that the letter was sent but it may take the BBB a few weeks to update my file. I told Mr. E I still had not received the letter. He stated he was getting my copy in the mail but he thought he had sent it. In April, I attempted to refinance my truck with VaCU but was denied because there was an account in collections. I explained to the Loan Officer at VaCU the situation and she advised she could not help me until I get this taken care of. I have misplaced Dave E's direct number. I tried to call customer relations but when I ask for Corporate Customer Relations, they all say they are not sure what I am referring to.

A few months ago I noticed a charge for 6.99 for inside wire maintenance. I recalled having previously dealt with this issue.

Call #2: April 21, 2009. I reviewed my complaint with the customer service representative and told her that I never ordered nor did I want Inside Wire Maintenance. I asked for a credit for all the months of charges for this service since the time of my first phone call. I was told no - they could not provide credit, only take it off future bills. When I asked to speak to a supervisor about this, I was put on hold. Every 3-5 minutes the Verizon rep. came back on the line to say that she was not able to get through to the supervisors' line. (I told her I found this ironic that the phone company had trouble with it's phone lines.) She asked if a supervisor could phone me back, but I said no, I'd rather hold because I wanted to get this taken care of. After about 15 minutes I was told that I could no longer stay on hold for the supervisor and that I would have to leave a number for a call back - which I did. (and gave my phone with a message system) Perhaps not surprisingly, no supervisor ever called me back.

Call #3: Two days later, April 23. I called from work and told the Verizon rep. that I would hold for a supervisor. I just kept the phone on my ear, did my work, and waited. The rep. came back on the line periodically to say "it'll just be a few more minutes". At the 15 minute mark of holding on for a supervisor, they disconnected me.

Call # 4: May 22, 2009. I had our latest Verizon bill in hand containing a $6.99 charge for Indoor Wire Maintenance! (I began to get the picture of how a corporation can wear an individual down. It's exhausting.) When I finally reached a supervisor, Mrs. Cooke, yesterday, I explained the history of this problem and that I wanted Verizon to credit me for all the months of overcharges. She told me they would not do that. The issue, according to her, was not whether they charged me for an optional service I had previously specifically told them I did not want but whether or not I had checked my bill closely enough after telling them we didn't want the service. I told her it seemed like Verizon had a policy of ignoring customer requests for removing unwanted service and charges. (why would I say such a thing!?) Well, clearly when I requested NO inside wire maintenance years ago, my request was ignored. Then, when I requested NO inside wire maintenance in April, my request was again ignored. Mrs. Cooke's response: my April call was never completed.

According to their records, a supervisor came on the line and no one was there, so as far as they were concerned, the call was incomplete! (by the way, this is a lie)
When I asked Mrs. Cooke to go back into the records to review my earliest request to remove Inside Wire Maintenance from my bill, she told me she could not, that her records didn't go back that far.

Verizon has basically stolen money from me with this extra monthly charge. As a corporation, they have in a sense reached into my pocket and stolen money from my family. Why isn't this illegal? How many others have been charged for inside wire maintenance without requesting it?

charge me for sevice that I dont order Because of this I cancel the service and they charge me for cancel service

I have wasted many hours of my time and put up with the most horrendous service to have a simple POTs line installed at my new house in Walkersville, MD. Calls to Verizon customer service ranged from useless to offensive. Over the past two months I have spent more than two hours on the phone trying to have a simple phone line connected, and never did a receive a resolution from the customer service, the repair department or the supervisor department. It wasn't until I was in direct contact with the local repair facility (just three miles from my house) that the issue was resolved the same day (within hours).

I expected a much higher level of service from your company, and I am quite disappointed. In compensation for my frustration, I expect a full refund of charges to date as well as an appropriate amount of credit on upcoming bills.

2 days lost work (waiting for service technician) 121 minutes wasted time on the phone.

In march of this year i checked my credit report and found a write off from verizon on for $104 for november of 2008. I contacted verizon and was told the bill is for the number 718-. I explained the them that those charges cannot be mine because i moved in december of 2007. i made all the arriaingments with verizon for the move. they told me to take all my equipment with me and i did. they came out and ran my new line in my new apt in december of 2007 and gave me new number. i have been getting and paying my bills for my new number since december of 2007.

i have contacted verizon and being told to contact one department to the next. each time that department says they cant help me. i have also requested a copy of the bill with the charges and they will not send me one. no one seems to understand or try to help rectify the situation. all they are telling me is that i should contact the collection agency.

whatever happens after december 2007 with the phone line is not my responsibility. if they left the phone line acitve after i moved when they shouldnt have because i made moving arraignments with them is on them. they have my new address because i get my bills there, they have my phone number on file and no one contacted me. i would not have known about this if i did not check my credit report.

because of this i have a negative mark on credit report. i work as a federal corrections officer and maintaining good credit is one of the requirements of my job. this will not look favorable when it come time for me to redo my background investigations. also when i apply for any loans or credit.

20.00 per month for the last 3 months.

this complaint is as much about verizon

as it is about id baron.

they contacted verizon and said i authorized this and verizon billed me.

I had verizon home phone only my sister moved in with me since she needed help so then after a month decided she would get cable and internet service in her name for her kids I told her I didn't have it because it was way to expensive and I don't have a working computer for internet, I'm never home to watch that much tv. I didn't want her getting it under my name because I knew she didn't have the money to pay. Well she said I will get service in my name I gave her the local number so she could call and have it all in her name since she wanted it not me. Well I started to see the bill come in my name I told her the bill is still in my name she called verizon then to check she said it was in her name Then I saw something come in her name so I figuered it was all in her name.

Then I get a bill in my name for it was over 340 dollars I was upset it was still in my name and told my sister about it. I then called verizon and argued with them about it they were very rude and said I was responsable for the bill since it was in my name and that my sisters was just an autherized user I asked them who autherized her to do that because I didn't give her permision to start service in my name and I did not sign any waiver to her either it had to be her own name. They argued and said the could not verify my ss# or date of birth because it was confidental I then told them if they would have asked my sister she would have not been able to start service becasue she dosn't know my SS#.

I went on and on they hung up on me I called back i was transfered to security the hung up either and told i was responsible for it even though I was not the one who orderd service I then told them so if I live with roomates and anyone calls and adds what ever they want to my bill I wouldn't know about it until I get a bill and you all don't verify anything with them other than phone number and address that all they need and you get stuck with a bill and not ever knowing what happend. they then hung up. I then went to the store with and argued and in their notes they have autherize person my sister but never could tell me who autherized her and were I signed their contract. No one wants to listen to me very rude. My sister calls and cancels service but yet I can not do anything to my own account. O ya and my sister moved out so you think she will pay....ya right...

Was disputing charges on my bill. When it finally got all sorted out, through e-mail they told me that another final bill will be sent to me within the next 2 weeks. I was fully prepared to pay the bill as soon as I got it, but it never came. In fact, within 2 weeks of them telling me this, I get a letter from a collection agency saying that my account is a delinquent account. I contacted Verizon NUMEROUS times through e-mail and phone explaining their mistake and asking them to please cancel the delinquent account status so I can pay them directly. The refused.

They gave me reasons like, I had been sent previous final bills. Or that no adjustments were made in my last dispute. I say none of that matters. I didn't pay the previous final bills because I was in the process of disputing charges. When I was finally satisfied with the charges, they EXPLICITLY told me that another final bill will be sent. That's the BOTTOM LINE. Even though no adjustments were made, I didn't want to pay before I get the new final bill for fear that something might screw up in their system.

We have lost our dial tone to our phone. First, we had to go outside and do the initial test ourselves. that would be very difficult if we were older or disabled. But, we are OK. It is definitely not our problem. So, now Verizon has told us that will take 4 days to restore service. There has been no major outage issue in the area, no storm, etc. But, they are leaving us without service, which includes not ability to dial 911, for 4 days because they say that there are so many tickets for our area.

What actions can be take to force Verizon to provide adequate technical support and maintenance to the system?

OK the problem was that the person who was dealing with me find out that the protection wasn't active.

She ask me if I want to activate the protection, in that moment I asked Ms. Gutierrez Will you please tell me since when the security was inactive? She look over my record and she told me that since 8/13/2007. She asked me if i want her to active the security again? I said no because all those months I was charged for something that I wasn't use that's not make any since that for almost two years they knew that the security was inactive and they continue charging me. I was sure that I was having some kind of protection.

Who knows How many person like are been charged over for something that is not in use.

Sometime in January I learned from a Verizon representative about a phone package that would lower my bill. She called it Freedom Essentials and said that it would bundle my cell phone, land phone, and DSL into one package that would cost 69.99. I asked several times if this would be my entire bill and I was assured that it would be. I explained that I needed to make my bill as low as possible or else I would need to drop my land line altogether. Again, I was reassured that my bill would be lower.

I received by email a notice that I had also ordered: Verizon PC Protection Plan, Verizon TV Protection plan, Verizon Telephone Protection Plan for 19.99. I had not ordered these services!

Then I received by email that I had ordered Starz Play for 5.99. I had not ordered Starz Play!

Then I received by email that I had ordered Internet Security Suite and Online Backup for 8.99. I had not ordered either of these services!

Then I received by email that I received Games on Demand for 14.99. I had not ordered Games on Demand!

I was very frightened. I need to be very careful with my family's money. It looked like my phone bill was going to be very high with services I never ordered. I did not trust the phone representative I talked to, so I called again.

I asked to have all the extra services removed. Then I asked if my phone bill would indeed be lower as I had been told. I was reassured that my total bill for landline, cellular, and DSL would be 69.99.

In February, I did not see the new bill. Instead I received the same bill I always receive. I called and asked the representative to explain. She said that the new bill would be coming in March.

In March, I received a bill for $123.63. It wasn't 69.99 and it did not cover my cell phone.

I felt really angry. I wanted to be treated fairly. I called March 31 and asked to speak to a supervisor. I was told that no supervisor could come to the phone. I was told that a supervisor would call me in 24 hours. No supervisor called me.

I asked to have the package and DSL canceled. I was assured that it was canceled.

In April I received a new phone bill for 90.15. The Freedom Essentials had not been canceled!

I called Verizon and asked to speak to a supervisor. No supervisor was available. No supervisor called within 24 hours or anytime after.

I'm angry. I want to be treated fairly. I asked for my bill to be lower three different times to three different representatives. Instead it is higher.

I have called Verizon many times concering a negative information they entered in my credit report which is no fault of mine. Verizon cannot prove the charges they claim I owe and everytime I ask for an itemized bill they cannot provide it. I finally spoke to someone at Verizon last week and was told that the charges where from 2005 of AT&T long distance charges.

When I had disputed the bill years ago with Verizon they said that I had to speak with AT&T directly as they are a diffrent entity alltogether. Verizon then recalculated ( removed the AT&T charges ) to what my actual bill should be of which I had paid in full.

To my surprise only late last year that Verizon entered a charge off on my credit report when there is legally NOTHING to be CHARGING OFF to begin with since the account was solely with AT&T that I had disputed with. I NEED VERIZON TO REMOVE THE CHARGE OFF ON MY CREDIT REPORT!

I called on April 19, 2009 to get service on my home phone. I was told that they would send someone out on May 2, 2009. I called again on April 21, 2009 to check the status of my repair order and was told they would pass on my request for an earlier service call to the Customer Rep. This is April 23, 2009 I have not heard from anyone.

My husband is a disabled veteran with diabetes. He calls for appointments and we receive a lot of calls. I have been using my cell phone which I am on the cell plan of my Son's. I have limited minutes and this is going to cost me a lot of money because of Verizons lack of prompt service.

I purchased a new set of cordless phones on April 5 2009. I heard a constant hum in the backgraound and assuming it was the phones I spent days "troubleshooting" with the manufacturer. I also called Verizon on April 6 who said they checked and it was not their lines and if they came to my house there would be extensive charges. I continued troubleshooting and even bought another phone set in case that one was faulty. I called Verizon again and they said all tests indicate it is not their lines.

I called a local independent guy who does this sort of work, instead of paying Verizon. He did all he could and there was still that HUM. I called Verizon again on April 19. On April 20th a repair man from Verizon appeared and drove around the neighborhood and fixed the problem. IT HAD BEEN THEIR OUTSIDE LINES ALKL THE TIME!!!!

Verizon bundled my services together without my consent. I was paying my bills seperatley as always without realizing this had been done. As a result I received a bill for over $500.00 from Verizon I was told to pay about $245.00 since the payments I had made would be applied. I received a bill for a due amount of $251.00 the same day I received another bill with the $251.00 being adjusted out and a current balance of $120.88 being due which I paid. I figured they corrected an error of $251.00.

I called Verizon to make sure that I didnt owe any money other then the $120.88 and Verizon said that I owe nothing more. 1 week later I get a collection notice for the $251.00. I called Verizon and was told that it was an error and that I did not owe anything. Now I have a charge off on my credit for $303.00 from Verizon for the 251.00 plus fees.

I contacted Verizon again and they said that they had created a ficticious account and added the $303.00 to that account so I can continue on with my service to avoid interuption. I was told I still owe this money. I advised them I would not have had a problem paying the money had they sent a clear billing statement that showed another account was created. Nowhere on the bill does it state that. I would have not have even noticed there was another account number had the rep not pointed it out.

Verizon has damaged my credit with poor billing practices and created fraud by opening this account without my knowledge or authorization. I would have preferred them to tell me my services would be interrupted if the amount was not paid then I would have known that i do owe this amount rather then sending me a bill showing the amount backed out and creating a new account for that. Also everytime I call no one ever said there was another account with a balance until I called on April 8th 2009.

Resulted in a Charge off on my credit report

I was told I could order new service with first month free and then I got a higher than expected bill...nothing free. Tried to talk to them on the phone, they offered me free HBO for a month instead...HA What crap. SO I told them to cancel me, I hate liars

I feel completely victimized by this company. On 3/l5/09 they charged my account with verison. verizon is my primary phone co. $3l.57 for 3 min.@10:06pm and another $36.04 for 6 min.@10:10pm. These were supposedly collect calls. the first call didn't come thru...only a recording from the operator? How can these people get away with these exorbant prices. Please help me. I'm a 72 year old senior with a limited income. Sincere thanks!

This situation is indeed a hardship for me, I feel verizon should not let company's invade like this for it's customers, they don't protect us.

false advertisment. I change companies because was promised a cheaper rate and now am paing almost twice as much. The mistake was made by a verizon vendor and i have to pay the conciquences and penalty charges for disconeting or down grating my services.

Making me pay a penalty charge for disconection of my services.

Verizon after 20 years of service turned off service because someone called in with our phone number and name and cancelled the service and told them my husband was going out to sea. As I told them, you would think they would have questioned that since people who go out to sea normally are out to see quite often and not after 20 years. After being told 5 times and holding for over 2 hrs our service would be restored in 15 minutes it never happened. We have to wait until Monday for service. We never spoke to a supervisor after being told 5 times they were supervisor's.

They were rude, arrogant and one gentlemen told me that I should go home and talk to my husband as to why he wanted the phones turned off. They also would not give any information on who called the information in and told us it was illegal to give us that information. We had no service, my husband's job is contingent on having phone service. I have a volunteer position with a non-profit organization that requires people to call my home for information and we were totally embarrassed and unable to be reached.

His work wanted to know why he didn't pay the bill and I received calls on my cell phone from other members asking if we needed money to get the phones restored for my volunteer position, since I answer to the general public. I can't understand how this happened and why they could not get the phones back on in 15 minutes. This was a total embarrassment for both of us. My husband also told them it could cost him his job and they could have cared less and told him to stop calling.

i started to receive a collection notices a few months ago. Verizon says i have a bill open since 2005. i have always had Verizon service and have had open accounts with them for years. they say there was service started and opened for a few days. makes no sense. we always had service beside this.

credit has been destroyed. I can't get any loans approved. credit lines have been locked.

I have telephone, tv, and internet service through Verizon. On January 27, 2009, I started the international calling plan, which is 300 minutes for $10 monthly. I received a bill for $1,082.67 on March 16, 2009. They claim that I canceled the plan on February 27, 2009 which never happened. So they charged me this large and ridiculous amount. I am not that stupid to call internationally without a plan which cost at least $6 per minute.

I do not want to pay for their mistake. I tried numerous times attempting to clarify their mistake and to rectify my bill, which they are reluctant to do so. Please help me regarding this issue. Thank You. My normal bill is $110 - $130 a month, but they charge me $1,082.67. Also, emotional distress. Verizon customer service representatives are very ignorant.

I ordered just a basic phone line, was told by a customer service rep. that a could have a sevice tech. come out to check phone lines because my house was older and I did not know if lines worked. I then gave her my address along with directions. I set up an appt. for tech to come out well no one showed. I called to find out why no one ever showed up and a different person tells me I did not request for anyone to come out. They do everything there at the office.

I spoke to so many different people was told different things. I am so displeased with Veizons services. They are now charging me $46.66 for services. My phone line was never hooked up and there was no tech. that showed up. This is so unfair for me as a customer.

Took up my time threw out the day to get no where with these people. I still had no phone line and had to call Time Warner out which I paid more but it was worth it.

Called customer service October 2008 and requested to have my long distance discontinued. They discontinued, not my long distance, but my Freedom package and my next bill reflected over $300.00 in charges (each and every call and minutes talked. When I called the gal said that did I not realize that cell phone calls are long distance and my response was I had not thought about the cell phones, but cell phones or not all long distance calls should have been refused on my phone. My nieghbor can't even dial out any long distance because hers is only local. That is all I requested and apparently the gal did not do her job. I had myself put back on the Freedom Package until I could decide what to do and to pay off that large balance.

The only damage was a very large phone bill which took me three months to pay off as well as my regular phone bill. I am retired and on a fixed income so it was tight for a while.

i ordered there triple freedom package including direct t.v, phone, and internet.when processing the order i wanted to change the install date was informed at the end they would call to schedule. they showed up 2 days after placing order without confirmation.At the time the installer showed up I was informed that I would owe him 75$ for poling the dish which was not told to me during ordering plus 5$ per line to run inside, I was also not told that I would need 2 more additional recievers for other t.v's which I did input during ordering.when I tried to call verizon to reorder the correct devices at no extra charge they canceled my order for the dish part and I couldn't then get in touch with anyone who could help me.I have tried numerous numbers and have been given the run around and still after 1 1/2 hours on the phone first thing this morning no one has yet to return my call or answer an e-mail I sent.

part of my order is cancelled which represents the t.v portion which in itself cancels the triple package deal.Still Verizon called to schedule there phone service installation.Unbelievable..I still am unable to get any help from the company at a phone number..none listed for help they refer you to on line help which is not helpful at all....

I have a service box of verizon's at the end of my driveway. Which is also the neighborhood grade school bus stop which mean more in this story in a minute. I had heard the service tech outside working in the box outside and it was causing my computer trouble inside. So as I went to my window I had to wait for him to finish on his cell phone beofore I could get a word out he whipped out his penis and peed on my driveway. I yelled out the window in shock EXCUSE ME! He quick jumped in his truck and thanks to karma while doing so he dropped his cell phone in his puddle of pee. he ran off so fast on this cold rainy day he left box of wires open and exposed to the rainy day. That was the most satisfaction I had becaused they ignored my complaint and brushed me off the phone with a quick apology they said yeah well we will deal with that.

I can't think about it without getting sick to my stomach that someone actually thought my yard looks like a good place to relieve themselves. I live on a busy main street. I have a commercial property that I rent I am sure my tenant wants to see that. That could cost me rental income if people pee where they want customer to enter. I understand the call of nature but whatever happened to running into a Mickey D's. HELP ME PLEASE am I crazy or is this a lude disgusting act? I threaten to call the police because they didn't even want to pass me on to a supervisor they almost were laughing on the phone at this lude act by one of there associates.

I feel I am not being charged the amount that Verizon advertised of $49.99 a month instead I end up paying $80 and $85 a month. I just heard there were some billing issues with verizon and I am concerned that I am being affected as well. Thank You

I sold my apartment (Co-op) on November 23, 2008. I cancelled my utilities on Nov. 19 or 20th, including Verizon. I distinctly remember the conversation because the woman I spoke with at first told me they could not disconnect my service because, even though the service was in my name and was at my apartment and I had been paying the bill for four years, it was not me, but an old girlfriend, who originally called and set up the service. In the end, however, they saw a way around the problem and agreed to shut off my service. They said it would go off one day the following week--they could not tell me which day for sure.

But Verizon never turned off the service and continued to send bills to my old address. Now they say I owe them $140.85. The person I spoke with told me there was no record of my ever having spoken with anybody there in November. I told him I did and if they would look at their phone records they would see I made a long call to Verizon on either the 19th or 20th of November. He told me Verizon doesn't keep those records.

I'm hoping you can advise me here...As of right I owe them $140.85, plus any adverse affect this may have on my credit report. Is it true they don't keep records of phone calls made on a land line? Can I take them to small claims court? Thank you.

$140.85 I owe them and any adverse affect on my credit report. Not to mention the time involved.

They are overcharging people on their home phone service. The fees and taxes are extravagant. I was charged $23.00 extra on my bill for fees. A bill that should have been 44.99 turned out to 76.00. Then they charge 36.00 to reinstate and unblock your services. Its never what they tell you or advertise.

It made me stress to try and sort it out and wasnt getting a straight answer, instead they tried to get me to join a bundle package.

I Have a freedom package with verizon. It included local and long distances service. they refuse to give me info on my long distance account and refuse to tell me how much minutes i use on my long distance.

They say i pass the limit on my 500 mins plan. and they couldnt prove it to me because they haven't set up a system to check my minutes. they say i pass my limit which is 500 mins which they cant prove.

I called to cancel our temporary service to a construction site on 2/23/09. Verizon continues to bill us for the service even though I have a confirmation number. Numerous calls to Verison yield only endless frustrating transfer calls to people who don't have the authority to credit back our account for services not provided. There isn't even a phone or computer at the location [they]'re billing me for for the last two months! Ask for a supervisor? What a joke they are! Even a confirmation number doesn't help, so why give them? I am on hold right now for over 30 minutes, and this is my 3rd attempt today.

I ordered a bundle of DSL plus phone service. I never got internet service but instead had a useless phone line which I could not use because it was designated only for use as a business line and I was a residential customer. They set up two accounts and double billed me. They made it so difficult to get help with these problems. I could not speak to a superviser, though I left several messages.

I spent numerous days on the phone with unhelpful people. I have been billed for DSL and phone service I never got, as well as pholne service that I could not use, around 200 dollars, perhaps more.

I requested to transfer my phone service to my new address about two years ago. Verizon stated that they're are unable to keep my old number, so a new number must be issue. Not a problem, I was issued a new number assuming everything was taken care of, new service and my phone bill. On 3/4/2009, I received a letter from a collection agency stating that I owe $147.00 from my old account.

During these two years, I have not receive any past due nor outstanding accounts from Verizon. I called Verizon to discuss the outstanding account and the Verizon rep. (Tasha) stated that they no longer have the account I would have to contact the collection agency for further details of the account. I don't understand I've been paying faithfully on my Verizon bills. I think this is very unfair from Verizon being that I never receive a bill and I could of receive more information on my account. Instead of, directing me to the collection agency.

This bill may damage my credit score.

I have Verizon home phone service and DSL service. For years when I talk on the phone it sounds like someone gets on my line, I do not have a party line. I've discussed this with Verizon and was told to get a new phone, which I did. I still had the problem. So I let it go. Jan 12, 2009 I decided to try to get my problem resolved. 13 Jan. I got a call telling me that my lines were crossed. Then another problem has cropped up, humming on the line, the party I am talking to can hear it also, even when I call Verizon I have had the lady on the other line hear the problems. They come out and find loose wires.

Then another problem comes along, I get fading in and out when I am talking. This can be frustrating when I am trying to contuct any type of business or just talk on the phone. I can't hear the person I am talking with. At one point Verizon found the problem in their computer hook ups. I've lost internet connection because Verizon was fixing my problem. I even went out and bought a filter for my ADT system. I've had my home lines checked and they are ok, it seems to be outside lines. What really makes me frustrated is they tell me they will be out and never show...2 times this has happened.

I have 4 pages of written notes. I can not switch phone companies because there are no other in my area. Each time I call the people on the other end are very nice. my big complaint is I can't get my phone lines fixed. They work sometimes and other times they don't. Now a new problem has come up, the party I am talking to hears a clicking sound and noise on the line. I also have the fading in and out on my side. I often wonder, do I have to pay for a service that I am really not getting?

I received a $8000.00 receive from Verizon for the use of ALO services. I contacted Verizon, they told me it was AOLs' fault. I contacted AOL, they said it is Verizo's fault. I contacte Verizon and we set a payment plan of $153.00. Verizon said that there was a long distance AOL line that was left on and ran ou thousands of minutes. I was not informed by aol or verizon that there was a long distance line. I had service from them for over ten years with out any billing problems wichic regularly run about $100.00 a month.

As a consequence a consequence I am stock paying an $8,000.00 bill and $153.00 a month. Please help me with theis issue. I will appretiate your assistance. Thank you,

I have been taking care of my mom's bills for a very long time. I am her daughter. She is widowed and she is 87 years old. I went online last nite to pay her verizon phone bill. The total bill was $160.29 and I typed in the box below to pay another amount, $80.79 I clicked on pay now and then confirm payt. Then written in red it said, We are experencing technical difficulties, please check back later. About 15 mins. later , I redid it . I see below it says paid $160.79 !!!!!!!!! I was so shocked. I never said I was paying full balance.

Right away I called Verizon about 10 pm and talked to 5 people. No one could help me. So I said, it was your error. So early this morning I called again and the gentleman ( he was very rude) told me he would send a request to reverse the payt. I called around 5:45 and they said it can't be reversed. I called again at 6:30 pm and I was on hold 45 Mins. and I hung up!!!!!!!!!!!! My mom is on social security and I am on disability. It was their error!! Don't know what to do!!! Thank you,

I have not been able to sleep and my stomach is in knots. My Mom and I can't in ANY way afford to pay an extra $80.00 and all our bills will bounce. That is NOT fair. It's their error. So I don't know where to go to get my $80.00 back into our checking acct.

I have multiple issues with verizon. First issue is that I was charged $91 for a service visit to hook up my home phone. The first question out of my mouth when I signed up for a verizon bundle was are there activation charges and service fees to get a cable, wireless, home phone bundle hooked up? The answer was You will be charged for your router which is $54.99, the phone hook up is free and so is the cable installation. I also received an activation charge for my phone. As if that isn't enough I had actually taken a full day off of work for the cable and phone to be installed and the phone guy never showed up. The next day when I was running out the door for work up walks the phone guy. I explain that he was suppose to show up the day before and he says yeah, we had a busy weekend with the rain

First of all it was mid week, second it never rained. So, I told him I was leaving and I would need to reschedule. He had no number to give me to reschedule and did not offer any assistance in locating one. I go into the store the following day, for 2 reasons, the phone hook up situation being one and the fact that the Free Showtime I was promised was not part of the package Direct TV had records for. Mind you, this was the whole reason to actually include cable with my bundle. They set up an appointment for the phone to be hooked up on Monday, Feb 9th.

Saturday, Feb 7th a man show up to hook up the phone. I know it was sooner, but it's just unprofessional. You have my number, call first. Three in store visits with promises to get everything fixed with the showtime, 2 calls to verizon directly and a very specific complaint about misrepresentation from the verizon employee and store. Still NO RESULTS and no promised call backs. Then today I receive the outrageous bill with service fee's and activation charges I was assured would not exist. I'm a very reasonable person and I understand that companies make mistakes, but the customer service I've received is inexcusable.

My next step will be to cancel all services based on MISREPRESENTATION of FEE's and PRODUCTS. I would GREATLY appreciate a better solution than canceling my services and entering a legal battle to avoid paying Verizon additional random fees. As I'm sure you can understand, I refuse to pay for things that I am clearly told I will not be charged for, and when I'm told that something is included, I want it to be included. I believe anyone could understand my frustrations.

I actually went over my verizon minutes from time I spent on hold with the store which resulted in $12.50 worth of charges. I took an entire day off of work for the phone guy to not show. That was at least $100.

I asked that my phone be place in suspended mode while I went to Florida for the winter.....a service they do so you can keep your tel number, then reactivate at a later date. Unfortunately, I am on their direct pay plan. For six months they've continued to charge my bank account the normal monthly fee of 49.99 vs the 18.oo for suspension. Three calls and it's still screwed up. On my second call I asked why don't we just stop the direct pay since that's obviously a problem but they refused. The only solution is to get another carrier when I can get them to do their accounting right

Verizon started billing me for long distance in January '09 2 yrs after I had signed up for Freedom Plan A phone call solved it last month (Jan '09) but this month,again billed with long distance charges, today, I was repeatedly shuffled me between 3 800#s (multiple times). They kept trying to say that I had made calls to my daughters from my fax line, which is pretty well impossible...instead of the Freedom Line Number..

Jessica offered some help, then I had to call back 3x's & finally got the truly obnoxious Ray..The 8th or 9th call, I got Poor Michelle, I screamed at her to get me a supervisor, after 10-12 minutes, Lee Anne came on,understood that the long distance calls had been made from my number with Freedom Plan & she said she would correct it..

from 9am to 2 pm, what a load of junk.. what can we do?? I am self employed and can not calculat the loss of business time trying to rectify this stupidity.. Yes, I tried the web site, but again, the info didn't match their archaeic records.. and it was a duplicate wast of time trying to correct it...

I have a small salvage business in a rural area. I had a verizon phone with an additional line for dial up internet. In March of 2007 I switched to Q-Tel based on their plan that would be $10 cheaper per line than Verizon. I continued getting billed by Verizon and was confused that maybe Q-Tel only put in the one line, so I was paying both companies for 18 months when a friend looked at my bills and saw an error so called both carriers. Turns out Verizon was wrongly charging me so they politely said they owed me $677 and would refund it in 30 days so I should have received it in October.

Meanwhile I also found that Q-tel was overcharging me as well for the internet line by charging me a package long distance price but they too said they would refund their error. Verizon CS kept calling saying they wanted me back as a customer and I was told that I would receive my refund by mail and that they would give me a deal on switching me back from Q-Tel, so I then discontinued the Q-Tel and went back to Verizon in Nov2008 since overall their bills were less for me. Anyway I didnt get the refund and called again and again and then some.Each time I was put off by CS to wait for the check that was supposed to be in the mail..Well since they didnt send it by Dec., I held off paying the 'new bill' and called them and asked where my refund was and they put off the disconnect [$112] of Dec and said I would be credited and receive the difference.

January 2009 another disconnect came and now they cant seem to find out where they owe me anything as it isnt in their notes. So I call them again, with bills from the old acct and the new acct as those acct numbers are different but for the same phone number and just as I get through where they seem to hear me fine, as soon as it gets to where they have to commit to giving my my refund, each of 6 consecutive calls made to them over the course of a few hours today, had them hang up on me after I gave them the details, suddenly each one had the same tale that they couldnt hear me and that I would have to call back! By the way, they shut off my phone and want me to give them an additional $79 to restore service~ while they still have my $677 that they overcharged me and I had paid. I am disabled and trying to sell my business and these phone bills are outrageous~! I dont make alot of calls but need to be available to my customers and doctors when calling me.

You cant just get a customer service rep on the phone..no.. there are a dozen recordings and prompts to navigate so that by the time a real person starts to talk, 1/2 day was wasted- AGAIN- So now I still have my Verizon Cell phone[different acct & costs] which I have to use while the other phone is off and it is far more expensive. Originally I chose the option to receive my refund by mail rather than having it as a beginning credit to switch back to Verizon because my bill shouldnt be more than $70 average per month and $677 would have been like prepaying them 10 months in advance! Now they suddenly lose records?

I still have my paid bills to prove what I am saying and why they haven't done what they were supposed to is beyond me and getting me really fed up with them. I was very nice every time on the phone with them, since I realize it isnt the individual's fault but now I see a pattern emerging with more than a dozen different CS agents over the last 5 months since I became aware they were charging me 18 months for services they never provided. I hear of people being promised rebates that never get them, but this was already my money that they overcharged and all I want is my money back~

As a result of their overcharging it has caused great hardship on me financially as I am now disabled and can not work as much as I used to. I am an amputee and decided to sell my salvage business, meanwhile I havent worked as I used to so every dollar counts for me now and to me $677 is alot of money. Also the insult of them turning my phone off for $113- is preposterous when they want $79 to reconnect~

I would be very interested in any class action suit where Customer Service places you on hold over and over beyond a dozen dates and calls and lies about refunds that they never issue. I want my money back and my service restored. I always paid my bills with them and the only reason I havent paid the new bill is because they already owe me more than triple that amount. Why cant they be assessed a monthly late charge and interest for the 18 months they ripped me off!?

I have some dispute with Verizon about my long distance charge. I told them, you have to block my international calls. Because somebody made londistance calls from my home. When bill came I was shocked. Thay charged me $7.97 per minutes. I never heard such a charge for long distance. Meantime I am in a bug finacial crisis the place I worked clossed. I need your help I will pay but not like this charge so please help me

Dear Verizon, On February 19, 2009, I attempt to follow up on my mothers request for Life Line phone service for her home. It had been over two months since we applied, and I was trying to find out if you had received her application. She is eighty years old and it has become necessary for me to assist her with her finances. Your representative did not give me the opportunity to explain her situation. She kept answering questions I wasnt asking.

I finally got the information that there is no way to know if the application was received and she would need to wait at least three months to see. I said what if she is waiting and you dont have her application; cant you tell me if you received it? Her bill keeps getting bigger while she is waiting for the life line and if you dont have it, I can fill out another one. She responded well, maybe if she paid her bills on time, they wouldnt be so big.

I became very upset at this statement; my mother and father have always paid their Verizon bills on time for about 30 years and when I told what I thought of that comment, she hung up the phone. I have tried to call back numerous times, have not been able to get through and when I finally do, no one can hear me. In addition to this problem, Verizon continues to charge for internet even though I called and canceled it months ago.

When I called last month, they told me the $9.95 charge was what was left over from the month before, but here that charge is again on her new bill. This customer service representative was very rude and confrontational. She provoked me by making an offensive and unnecessary comment, and then hung up when I responded. And now you are playing games by redirecting and blocking my calls. This conduct is outrageous. You have a poor reputation and I now see it is warranted. I will be contacting and forwarded this letter to the Better Business Bureau, Help me Howard, and anyone else who will listen and help me get this Life Line for my elderly mother and her blind, handicapped son.

Stress, aggravation, and continuing bills.

I run more then one small business in NJ. I have a verizon as a local and long distance at all of my businesses. Everytime I open a account with verizon I asked them how much the monthly bill will be after the first month. Everytime they give me an resonable answer. But EVERYTIME when the bill comes its almost twice higer then expected. And verizon always have an good excuse for the overcharges. And always Verizon add a service I never orederd. If I'm not careful to read and ask a questions to Verizon I have to pay what ever verizon charges me with out my knowledge. It is a big harrsment and I am taking a steps to file a complanit with FCC.

I am loosing money and I'm getting lot of stress because of Verizon.

Last week I wrote to you that Verizon had put a $15 enhancement feature charge on my phone bill and after I called them they said they would remove it. Well yesterday, Friday 13th, I received a package from Verizon writing thank you for ordering this new service something about call rejection and inside wiring. They also informed me that my bill would be going up on each of these services beginning next month. I never ordered any new services. I can barely afford the bill I'm paying now. Why is Verizon allowed to get away with stuff like this? I want to just completely drop Verizon but I'm afraid if I get sick or have an emergency a cell phone might not be dependable.

It's making me sick. My chest hurts. My head aches when I think about it. I'm just sick and tired and mad.

I am out of the country for 5 months. Before leaving, at least 2 months before departing on November 29, 2008, I worked out an arrangement with Verizon on my vacation services. As I was thinking of canceling my internet and disconnecting my land line, I was advised through a supervisor, that they would 1) credit my account with $49.95 which would cover the normal $9.99/month vacation charge for the DSL internet, which would leave my without charges for the 5 month duration. In addition, they were to waive the $46.00 vacation charge on my land line and only charge my the monthly fee to keep the same phone number.

I paid them $86.79 on November 7. 2008 and with the credit I had a $136.77 that would cover the majority of fees and charges. However, I am being charged $26. 77 for land line and $9.99 for the internet. I have writtne them over 10 emails, each time getting a different or repeat of the same story and sent by a different person. I will not return to my house until May and would like to have outside help to resolve this because Verizon seems incapable of doing it. I told them that

I would file a complaint with the FCC and take legal action if they did not remedy the situation. I asked that one option I had was to disconnect all my services as I originally wanted as of November 30, 2008 and wanted everything in writing. They are not complying with this either. I am being hassled, harassed and overcharged. Verizon seems to be unable to keep its promises to its customers.

I called verizon to cancel my home phone and internet service on 12/20/2008. It took 3 calls to them to have the internet services stopped. I called the second tiem and third to cancel which they finally did. When yo call verizon you have to call different numbers for each service BECAUSE THEY ARE SO BIG. I was told there would be a refund for what i paid. Every time I called I got different information. All the workers are not on the same page and I guess they take a guess as to what the solution is. Today I gound out no refund will be given to me. Ok at least that is one of the 5 people i talked with

ive spent several hours calling verizon causing me to be unable to sleep.

My Verizon bill showed 17 Easy Number phone calls @ $5.00 / call for a total of $85.00! Not made by us and Verizon will do nothing about it as they say their equipment shows it was made by our property. The number called was not a 900# and it is presently disconnected. I showed Verizon rep the previous posting on your site about this issue and they still will not credit my account.

I want to disconnect my residential service. I have not been able to get through to Verizon on the phone. I have been trying for a month. I wrote to them at the above address, but received no response. I want to have it disconnected as soon as possible. I will be having new siding on my house and will have the wires removed. This is unacceptable. Is there anything you can do to help me with this?

I've been a Verizon customer for years. I currently have their telephone and internet service. I've had an international long distance plan with Verizon for a long time. In Jan. 2009, I had a death in my family overseas and made calls to Pakistan and Saudi Arabia (77 minutes total). Verizon locked my long distance service and asked me to call a special number. I called the number and was passed onto their Toll Investigations Dept. Apparently, I was billed by Verizon at ludicrous rates, such as $8.43 per minute to Pakistan and $5.72 per minute to Saudi Arabia, totaling $577.29 for these calls!

They told me that my international calling plan was cancelled by me in Aug. 2008. I never cancelled the plan and asked them to reinstate it. They said they could only work on my case, according to Federal Trade Commission rules, once a paper bill arrived. I called the Toll Billing Dept. back and the response I received was that since their records showed that I had cancelled my long distance plan, they couldn't reverse the Premium charges and bill me at regular per minute charges under a long distance plan. I emphasized that this was not my mistake since I never cancelled the plan.

I simply asked them to charge me a fair rate rather than these predatory rates! The normal rates that Verizon charges to Pakistan and Saudi Arabia are $.74/ min. and $.71/ min. respectively. The supervisor told me all I could do to escalate my case was to write to Verizon's corporate office and that their response could take from 30-90 days. This is unacceptable because 1) I did not cancel my long distance plan this was an error that Verizon needs to correct, 2) Verizon should not be charging such predatory rates to any consumer no matter what the situation, 3) if Verizon truly thought I did not have a long distance plan, they should have disabled my long distance calling feature before I made the calls rather than locking my account after charging me these exorbitant rates, and 4) I am a long-time customer of Verizon, have choices in where to take my business, and they should not be treating me in such a manner.

I plan to escalate my case by calling Verizons corporate office and asking to speak to the executive who heads up customer service. I am also contacting consumer advocacy groups so they can put a stop to companies such as Verizon taking advantage of consumer, and I will contact the Federal Trade Commission for help. Even my cellphone provider, T-mobile, only charges me $.20/ minute to call Pakistan even though I dont have a special long distance plan with them!

Due to Verizon charging me Premium rates of $8.43/min. and $5.72/min. rather than $.74/min. and $.71/min. to Pakistan and Saudi Arabia, respectively, I am being charged for $523 more than I should fairly be charged!

I set up new phone and internet service with Verizon. I clearly stated and restated the following desires, and had the agent (Frank) repeat them back to me, and quote me the monthly fee: a) We did not want any long-distance service, or any extras, only LOCAL phone. b) The services could not start until the date I gave 2 weeks after the set-up call, since we needed time to disconnect with our previous provider and return their equipment. Frank said that none of this would be a problem, and quoted me the low fee we had been looking for.

Verizon notified us the next day by email that they had started charging us for internet service, even though they had not even sent us the modem yet, and had not started service. The email also said they had added on extra services for an additional fee, that we'd specifically said no to on the phone. I called five times to complain, and each time was transferred to another agent, who put me on hold, where I remained for 20 mins. (my limit) until I hung up. I also notified Verizon by email that they were to cancel the extra services immediately, but there was no respoonse (except the generic one).

We finally decided it wasn't worth trying to do business with such an unresponsive company, so I made many more calls to try to cancel our services. Each time an agent (or the computer system) figured out we were calling to cancel, we got put on hold, that was never answered. I also sent an email cancellation notice, which wa ignored also. Next step is to send a letter through the regular mail, which I suppose we'll need to certify for them to even look at.

5 hours of my life wasted so far, plus the future time to come in small claims court, etc. to fight the bills we should never have receieved.

I just opened my phone bill today and saw $15 extra added to my bill. When I called about it I was told it was for enhancement features. I don't know what enhancement features are. I asked them to please take it off my bill and they said they would.

On Dec. 19 2008 a car hit the telephone pole across from my house at 2:30 am, the pole had my Electrical service my cable service and mt phone service on it. The pole was owned by verizon they came out and replaced it but left with out connecting my line, I come home from work at 4:00pm to find I had no phone service and mad a call to them, they said no trouble ticket was made for the problem, I mad a trouble ticket and from that day to Jan 3rd I had to call a trouble ticket in every day. They did come out to attemted to make repairs all but two days.

I had been on vacation that first week and spent it waiting for them every day and having to watch over them like a supervisor because not once did a supervisor come out even though I had ask one to be present after the sixth time. All they want to do is pro rate my DSL and phone service and I dont think thats acceptiable.

In 2006, I paid $22.60 on September which is the total amount on my final bill date 09/11/06. Two months later, I received a past due letter via a collection agency that said we had a past due amount of $79.00. After I contacted Verizon and the collection agency numerous times. Verizon agreed to investigate the charges. After they had investigated the charges the Verizon representative informed me that their billing department had not updated my account resulting in my account showing that I still owed and that was why it went to a collection agency. The collection agency was notified of Verizons mistake and AFNI ceased all collections on the account.

I contacted Equifax and disputed the report. The Verizon representative told me that they would contact the credit bureau to take it off of my credit report. In 2007, me and my wife tried to get a loan to buy a house. But it was rejected. We found out this Verizon late payment was still on my credit report and the main reason we were not approved for our first home loan.

We were denied our first home loan because of this, resulting in having to rent. It also dropped my credit score 60 points and will continue to follow me for the next 7 years on my credit report. I require a security clearance for my job and every time I have to get my clearance renewed, I have to take time from work to explain this error on my credit report to investigators.

After my husband and I were transferred (military) to Georgia, we recieved letters from Verizon saying that we owe $188.76. This is an error on their part. When we terminated our service on September 30 2008, we paid the account in full. We have all of our old bills to prove this. My husband and I have contacted their service representatives and we were told that it would be taken care of and that it was a mistake on their part. The last letter was recieved from them on January 15 2009 stating that our account is going to go into collections. I called them on January 16 2009 and the person I spoke with is saying we need to pay this amount or it is going to go on my credit report.

Due to the recent economic situation and my wife having been laid off, We felt it necessary to cut back on a few expenses. We had Verizon's Freedom Essentials Plan, which had all the bells and whistles, for $49.99. We called Verizon in November to have out phone service cut back to just the basic local service. We signed up for their Residential Flat Rate service. We were told we would lose our local long distance, which was fine.

We were told this would be about $19.00 per month. Then we got our first Bill, and it was for over $90.00! Verizon billed us $.06 per minute for all our local calls. I emailed customer service, and got the run around. How does this company get away with having a flat rate plan that charges per minute? This was never disclosed to us when we signed up for it. If it had been, we NEVER would have agreed to this.

I have been charged over $50 for this month in per minute fees, and that's not counting this month's bill.

7:30 pm
Called Verizon repair department to report that the phone is dead. They checked our line and said it was on their line. Then they asked us to unplug all three phones, wait 10 minutes, then plug them back in again. We did this, and NOTHING.

8:30 pm
Called Verizon repair department back to tell them this did not work. They told us they could not get a repairman out here until January 19th!! UNBELIEVABLE!! That's 10 days!! We can't wait that long.
Someone named Delores from Verizon left a message on our answering service. She said nothing.

Saturday, January 10, 2009 9:00 am
Called Verizon again to check on this problem. Asked them to check the line. They did and said our line was fine. Got the same run-around as the night before. Also were told that other people had this problem. That it was their (Verizon's) line. All I was told was that they have a record of this.

Monday, January 12, 2009 9:00 am Checked phone again. This has gone on for 3 days!!

STILL NO SERVICE!!

Either they restore our service right away, or we go with another company.

I have also been in Verizon HE double toothpicks for 5 days now.

This all began when trying to remove automatic billing from a closed checking account 6 months ago. Can not be done, no one can help with that service.

Phone/dsl shut off for non payment. When I went to pay I could not verify who i was because i didn't have my paper bill in front of me (i was 150 miles away from home) so they would not accept payment. Then it was not during business hours when my husband and i both tried separately to make payment.

I called the following morning at 8am. Office was not open yet. Tried again at 8:02 and it put me through, took my payment and promised service within 24 hours.

That evening I spent several hours on the phone with different techs/financial services/etc and was told now up to 48 hours to restore services.

The next day was Sunday.
Today, Monday I tried again. Again I sat on hold for 13 minutes. I was told wrong department and put on hold for 14 minutes. The party that answered told me I was in the wrong department and would transfer me to a new department. 4 minutes on hold and the phone picked up and told me I had reached a closed department.

Call again. After 10 minutes on hold phone call answered and said i was in the wrong department. was then transferred to another department and on hold for 3 minutes. Spent 4 minutes on the phone with this rep who assured me service would be restored within 4 hours.

2 hours later - dsl restored. Email still suspended. contacted tech support via chat. Was told I need to talk to someone else, that they have several internal problems and that is why my email is still suspended. no kidding?

In the past 5 days I have spent well over 6 hours actual time on hold with verizon. I will keep this account active only until charter gets my new service hooked up. Thanks to the others who have posted here the problems cancelling verizon dsl, I will be aware ahead of time about my next steps.

Now, to compare and contrast. I signed up for Charter Communications Broadband Saturday evening online. Called at 11am Sunday during their weekend business hours. Phone call was answered on the first ring by a live person who speaks very clearly. Within 5 minutes had service arranged for installation for Tuesday afternoon - less than 72 hours after the original order was placed.

This is the type of customer service I expect when I am paying for a service. Verizon seems to forget who is paying them.