Complain about a product or service

Verizon Local Service

zabihollah of buffalo, NY November 21, 2009

I was at the airport and called my friend in lexington ky by a prepaid vrizon telephone service and then I became out of quarters(coins) then I started to use my debt card, for just three or four minutes,and now I'm charged the amount of 29.30 plus more 5.00 which is why, when 4 minutes is for 4.00 I need my money back as soon as possible and I need its reason to be sent to my email as listed above. thanx

Evelyn of Rockaway pt, NY November 14, 2009

I made a payment online to Verizon. Mysteriously the payment was done twice. I have a credit for 143.65 and payment was suppose to be made to direct tv. Direct tv received payment then payment was deducted and they were told another payment is due to Verizon. Direct TV is now looking to collect from me. When I cancelled DirectTV I was due a credit now they are billing me cause Verizon has billed then twice. When I paid twice to Verizon in September (by Mistake) and again in October DirectTv never received double payment.

Hans of Ashton, MD November 13, 2009

I pay for a landline from Verizon to my residence in Ashton. I pay additional money to ensure that I have phone repair service even for inside the home if something happens. I have been without service for over three weeks and my wife and I are an older couple with health issues. We continue to be without phone service and no one at Verizon seems to care about the lenght of time I have been without service. There is no criteria to be considered for quicker service, due to our age and remote location within Maryland and feel that we are not being given the appropriate customer service. I can see a few days going by, but three weeks? And still no phone.

beverley of brooklyn, NY November 10, 2009

I am a customer for 6 years and now i have a new address i wanted my phone line to be transfered to my new address after asking verizon to to do the tranfer i was told that evey thing was ok but my phone did not have a dial tone, i spoke to a rep who told me that they would send someone to look at the problem, but if it was not a technical problem then i would charge a fee to fix the problem,i then ask them to cancel the order i was sent a bill for 127.00 i need someone to look at this issue

Jesmina of bronx, NY November 3, 2009

I am using verizon home phone.But the phone has no dial tone form 01, November 2009. For that reason I cannot use the phone.Please repair it as soon as possible.

Carla of Cambridge, OH November 2, 2009

Correcton: I have NOT been billed as advertised from Verizon or Direct TV and have continually tried to correct my billing for the past several months and have had spoke to so many "AGENTS" as Verizon calls them, not customer service reps as Verizon does not know the definition apparently for cutomer service. After speaking to an "AGENT" in August and after he specifically advised that he has taken care of the issues with my bundle/discounts and that they would appear on my Sept/Oct/Nov. 2009 and forward, they have not been and now they have shut off my phone service as well as my television. Direct TV has advised that I am indeed on a bundle while Verizon states that I am not, I am not permitted by Verizon to speak with a supervisor after numerous requests to their "AGENTS". Why, why can I not speak to a supervisor number one, I want to complain about the false advertsing and ripping the consumers off by increasing their bills from the advertised price to what ever they want. Nobody seems to know what they are doing, after speaking to six different people today I still was not permitted to speak to a supervisor, how can a company of this size and stature not have a manager or decision maker on hand, not ONE! You now cannot get in touch with me as I do not have a phone, nor do I have email due to their incompetence.

Sergiu of Ridgewood, NY October 28, 2009

In some words i will present you my situation: What happened exactly was that Verizon took over the company used to provide me with phone service on July. On my first invoice I received from them right after the change was made, my bill came very high.

I make a lot of phone calls to Romania and I buy this NY Central Calling Cards that I always use for making these phone calls. Like never before on bill instead of showing the local phone call for the Access Number form the calling card to dial the romanian number, my bill is showing that the romanian number was directly dialed. I tottaly consider that Verizon made a mistake and I need somebody to help me in solving this situation.

I was trying to talk to somebody from Verizon but they were asking me to provide them with a paper from the calling card company that would say that this specific phone call was made thru the calling card. Information I am not able to provide them with since my card is already in the garbage becasue I use a lot of calling cards and this people from the NY Central Calling card company in order to have them sending me that information I have to give them the PIN# from the card I used, card which is already in the garbage like I said before.

So I called again Verizon after having people from calling card company telling me that they not able to give me that information since I dont have the PIN# from the card willing to solve somehow this situation. What people from Verizon were telling me, is that overall was my mistake that I dialed the number directly the number from Romania or could happen that I did dialed the Access # but somehow an error happened and the number from Romania was diled directly which to me makes no sense, this people they hardly think. Anyways this is the story and I would appreciate a prompt response in solving this situation.

gary of johnsonville, SC October 20, 2009

we have had verizon services since 1965 and i had to call verizon about another matter and in the process..from a fried...learned that as a new subcriber i couls have the freedom value plan for 29.95/month for lifetime...now, why can't i get this plan as i have been ...supposedly... a "valued" customer? we are entering the retirement period of our lives and we should be offered this reduced plan. would'nt you think?

Edward of Schaghticoke, NY October 12, 2009

Again, phone is not working (land line). Repair to be done Sat 10/10. No one showed up. Called Mon- was told it was rescheduled for 10/14. No one cleared it with me. I wont be there. This line has had a repair call on it almost every month. Never is fixed for long. They will not invest in new equipment as is needed. Why should I pay for such lousy service.

We live in a rural area. We need a working phone line. We are payinf for it, but they are not providing it.

Corey of Bronx, NY October 11, 2009

I received a home telephone bill from Verizon mid Sept. 2009 stating I owed 105.22. I called immediately to tell them it must be some kind of mistake because I was a MCI customer. I was told that Verizon took over MCI and that it was MCI's responsibility to send me a letter notifying me that I was now a Verizon customer. I told the representative that I wanted the service disconnected immediately and that I expected to be charged the rate I had with MCI 39.99 plan.

I was told okay and then I immediately contacted cablevision for phone services which I presently have. On Oct. 9th I received another bill from Verizon and the payment due has spiked to 172.98.

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