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Verizon Local Service |
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james of north edwards, CA July 2, 2009 i was quoted a certain amount per month (105.00) for a bundled saervice, and when i questioned my first bill i was quoted a higher price (150.00) i was told that i shoud never had been quoted that price and i said my order was over the phone and it was recorded. i was told that the recording was for training purposes only. Analissa of New York, NY July 1, 2009 To Whom it May Concert, I singed up for a bundle pack with Verizon. The deal was 69.99 plus tax for a telephone line and internet. I agreed to having the initial fee and router charge, and any other charge related with connecting service, would be on the first bill. My second bill was over 100. I called to inquire about this, and I was told that it would be this way the first 3 or 4 months. After that, I would get the bundle package deal. I think this is wrong. I wasn't told this initially. They are charging me a lot of money, and though this will only be 3 or 4 months, it is a high bill and not what I signed up for. I'd like to know what I can do about this. I feel swindled by Verizon and am stuck in a 2 year contract. Roman of Paramus, NJ June 30, 2009 I already have Verizon Triple play plus 4 Verizon cel phones. I wanted to add onother wired internet service which required wiring and data jack installation by Verizon rep. I called and set up an appointment. As usual they gave me a 4-hour slot on a certain day. No one showed up. I called Verizon and was told that there was an error in the order. The error was that it did not state what needed to be done and the Tech cancelled it. No one called me to notify and I spent 1/2 day waiting. This is just the beginning. The new rep seemed very knowledgeable and told me exactly what he put into the new order, gave me new order number and gave me the new date, with a 4-hour slot. No one showed up again. I call again, get identical explanation to the first one, get new date, new order number and a promise that this time everything will sure be the last time. Not so. On the 3rd date, I called on the date of the visit and was assured that the Tech will be at my house. When he didn't show up, I called again and got an identical explanation about order not being put in correctly, almost word for word. Every time, the person on thephone seemed very knowledgeable and appologizied profusely. At that point a gave up and now I am starting to move my business to a competitor. Stefanie of Berkeley Springs, WV June 11, 2009 Due to our family never being home and the constant static in our phone line that had been present from day one, we decided to cancel our 90 a month residential Verizon line and strictly use cell phones. I also would like to point out that the 90 wasn't the original amount we had agreed to when we got the service. the cost seemed to jump from 40+, to 50+, then up to 90 in a year, with no rhyme or reason. Our Verizon statements were paperless, and our monthly payment was automatically debited from our checking account. In December of 2008, I cancelled our service. The rep, of course, tried to sell me a 20 'emergency' land line, and after repeatedly telling him no, he cancelled our account. Since it was auto debit, I assumed Verizon would deduct the final amount due and that would be the end of it, like MOST ethical companies do and have done for me in the past. I was told no different and had no reason to believe otherwise. Today, June 10, 2009, I received a letter in the mail. It was from an attorney that Verizon uses to collect their debt, stating that I owed 34.38. Until today, I have received NO request for any type of payment from Verizon - no postal mail, no email, no calls on my cell, and they do have my cell number - NOTHING. I hadn't the slightest idea that I owed them anything until today. The only thing I ever receive from them are emails trying to sell me their 'money saving' products...one would think that if they can send spam referencing your old account, they can let you know you have a balance due. And why would they be trying to drum business from a residential account owner who supposedly owes them money? Needless to say, I was irate. I immediately called [law firm] and expressed my displeasure over the entire issue, and did my best to keep my cool. The rep was very courteous and upon reviewing just much time had elapsed - 6 months - before Verizon decided to inform me that I owed them money, completely understood why I was fuming. She stated that in her dealings with Verizon, once you cancel your account, they do not deduct any more funds from your checking account. News to me. That would've been great info to have had the rep been kind enough to share. I believe that saying this rep was incompetent would be an understatement. How on earth would I have known there was an amount due, and what the amount was? I continued to maintain my composure, as it wasn't her fault that Verizon had royally screwed up, and she herself admitted that what Verizon did was unacceptable. I paid the balance due prior to ending the call, because I just wanted it done with. Obviously, if I was paying 90 a month, auto debit, certainly the 35 balance wouldn't have been a problem had the idiots let me know that it was due. I work for the US Treasury, and can lose my job over a collection or judgment - they do not take that lightly. I am held at a very high standard in regards to financial obligations. Verizon put my career at risk, along with my integrity and credit score, when they made this error. I'm almost afraid to pull my credit report, after reading the numerous blogs and complaints about Verizon's lack of professionalism, not to mention this blunder. To send me nothing - NOTHING - alerting me that I had a balance due is poor customer service and very unprofessional. It infuriates me that they can send me emails referencing my old account and making offers and bribes to come back. I have two words for Verizon - HELL NO. They continue to operate in this unethical and unprofessional manner because they have no real competition, and know they will get away with it. The way my account was handled was just WRONG. Dorothy of Church Hill, MD June 29, 2009 My service was suppose to be hooked up on 6/18/2009 and we were moving in on 6/20/09 to this home. On 6/20/09 when I arrived I notice no dial tone. I called Verizon and was told someone would call me to troubleshoot the line. Someone did call back and I checked the outside box to no avail. I had no dial tone. I was told that Monday would be the soonest. I called back Monday to make sure someone was coming and I explained my daughter is Type 1 diabetic and needs access to a land line. They told me that someone would be there on the 16th of July. Not acceptable. I explained the importance of the phone for our medical emergency. Someone came to my house on Tuesday and had to run a temp line. At that time we did have a dial tone then the next day it was dead again. I called on Wed afternoon and was told that someone would be at my house on Friday 6/26 before 6 pm. I waited around all day and no one showed up. My cellphone bill is going to be outragous by now since I have no other phone to use and all my calls were going to Verizon as I was spending alot of time on the phone with them regarding my issues. Well Friday went by, so did Saturday then on Sunday June 28th I received a call at around 10 am from Verizon that a tech would be at my house before 6 pm. Once again, no tech. I got a text on my phone this morning that a tech would be at my house. Someone finially made it there. My problem is that Verizon has caused me much grief with not having my phone line installed properly, not making me a priority since my child is sick ( I have documentation if needed on her illness), and their constant lying to me telling me that someone would be there and never showing up. I want something done about this. Also, during all this, our DSL was suppose to be installed and I called them due to the fact that I need to email medical charts on my daughter to University of Maryland Medical Center for evaluation. This was not done either and I was told that a supervisor would call me in 4 hours. Nothing ever became of that. Kirk of Long Island City, NY June 24, 2009 Our company was setting up for the new office. Before we officially moved in, I had verizon install the 3 phone lines on Nov 7th, 2008 (around 1st week of Nov 2008), and they told us billing would need to start as soon as installing is complete, which was fine with us. Our office was not ready until end of Nov 2008, and we official moved in 1st week of Dec 2008. When I connected the phones, we had no dial-tone. I called up Verizon tech department, and they said they would be sending a tech out within the next two days to fix the problem. The day the verizon technician came to fix the problem WAS also the first day we received the 1st bill invoice. The invoice stated that International calls where made to POLAND on Nov 14th, 16th, 17th and 18th which added up to 320 and an unknown number to NJ state on Nov 14th, 15th, and 19th. The technician advised us to call up the billing department to deal with the situation but before saying that, he confirmed that our phone service was not correctly installed by the first verizon tech installer on Nov 7th, which is why we didn't have a dial-tone. To my understanding, how could calls be made to POLAND and NJ state during the middle of Nov from the time we first had the verizon installer come in on Nov 7th 2008, and then us official moving in right after Thanksgiving weekend. There was never any dial-tone. We put in a complaint to verizon dispute department, which lasted for months. After follow up and follow up calls with verizon, we found out a few days ago from the verizon rep, that no actual investigation was ever conducted and that we had no choice but to pay the extra fraud charges. During the time of the so called investigation we were told not to pay the 320 charge and just to pay the 260 regular monthly charge. They denied to send us the records of the calls and status check-up's we've all made between Dec 08 - Present JUNE 09. Their threatening to turn our business line off by June 29th if not paid. jane of new york, NY June 3, 2009 I have had a film and multimedia business for 17 years. Throughout its existence I had Verizon service. I was at a location for ten years and paid 225 a month for 3 lines and dsl. I paid Verizon about 27,000 over ten years. I had to move. It should be simple to change my business phone to my residence, no? Day 1. I was on the phone with Verizon from 11.30am to 4pm. Each time, I was on hold for 25+ minutes and had another story from each representative as I was bounced back from residence (bounce is hardly the word) to business. The entire day, my business phone answering service was not working. I pleaded to have my business calls forwarded to my cell phone during the duration, and I was told this was done. In the meantime, my voice mail has been cut off. Nobody told me this would happen Day 2 AM. The calls are not still forwarded. Any client who calls my phone just hears it ring. They have no way to leave a voice mail or even get a recorded message to call my mobile phone. I speak to someone in installations and they say it is done but it doesn't work when I check after the call. I'm told that the phone is now a residential phone but the location can't be changed because there is an error. The residential representative switches me to the business representative which then doesn't go through because the office is closed. The calls still calls arent being forwarded Day 2 PM. I call to see if I can get the calls forwarded and I'm told the phone is still a business phone! At the end of my day, I'm still not getting calls. Day 3 AM: phone is still in limbo between business and residence. Still no call forwarding. After being transferred back and forth between business and residence and put on hold, once again, I'm pormised I will have numbers forward to my home phone. Stay tuned. In short, even though I have been a loyal Verizon customer and pumped a lot of money into their business, they treat their customers with incompetence and disdain -- if you can even get through to a person. Nobody knew what they were doing and you had to be on hold forever to have someone else not do something right. Nobody even considered that they should keep my phone service continuing while I was having the changes made. It is ridiculous in this digital age for a company to not be able to change a phone status and then change its location without a minimal hassle. Verizon is impersonal and incompetent. The worst thing is there is no accountability. You are a victim to their byzantine workings. Do not use this company if you can avoid it. The second I actually get the line in my new location, I am switching it to Time Warner which I should have done in the first place. But I was trying to be loyal to Verizon. Anne of Centreville, VA June 20, 2009 We have had intermittent crackling on our line to the point that we cannot use the phone when it occurs. Verizon has scheduled 1 appointment for 6/19, then sent us a voice mail to say the problem was resolved. After calling them to say it wasn't, we found out they had cancelled the appointment (we had to wait 2 weekds to get this one). We had to go to a supervisor to get it rescheduled for the 19th of June. We were given until 7 pm. They never showed. My husband called them to find out that at about 5 pm the decision was made to not come, but we were not notified. After requesting a supervisor to call, we had an "important" appointment for today (6/20) from 8-11. They are running so late, that they have 3 more to go. I just spoke with Ericka, and they do not need to come in! Yet we were told that we had to be here or the appointment would be cancelled. My husband is in the hospital, and getting any informtaion from them has been impossible. I find it ironic, and unacceptable that a TELEPHONE company cannot contact their representatives in the field. We have requested a refund for the 3 months that we have had this problem. Mark of Wayne, PA June 18, 2009 For many years our business has had telephone service with Verizon. In an attempt to save on monthly overhead costs, we attempted a switch to Vonage. This did not work out as we hoped and we initiated a "win-back" with Verizon on 6/2/09. Our request was to revert our lines back to Verizon exactly as they were pre-Vonage. It is now 6/18/09, and we are still waiting... The Verizon installer and Verizon tech support have gone above and beyond to help us, but apparently everyone in Verizon Customer Service is totally inept and uncaring. From the beginning of the call, it's obvious I'm "putting them out." They're not inclined to facilitate a request, as in the past, when at the end of the call they want to be assured that they have "rendered excellent service." Now, they barely grunt "goodbye." Pamela of Olney, MD June 14, 2009 After several years of mishaps with my phone and Internet service with Verizon, the last straw was when Verizon interupted my phone service due to claims of non-payment (bill was due on May 27, 2009, but was not received by Verizon until May 12, 2009). While I dealt with Verizon to have my service restored, I decided to obtain local phone service via Comcast, the change was scheduled for June 18, 2009. I spoke with Verizon customer service on both June 11 and June 12 and was assured that my service would be restored by June 13. Instead, after Verizon received notice from Comcast of the pending change in carriers, in an act of retaliation, Verizon did not restore my service, but disconnected my service. As a result of Verizon's action, I have been out of phone service for over 5 days. This is a particular hardship because (1) I work from home and I need to have a means for customers to contact me; (2) due to my medical condition and I often need to have medical professionals contact me; (3) my husband is in the job market and he needs to have potental employers contact him. This is the primary number used for our contact. Additionally, I have to incur additional costs to have my phone restored (above a minimal fee for interrupted service versus disconnected service) or I will need to obtain a different phone number because Verizon has removed my phone number from its system. Advertisement
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