Verizon Local Service

We moved three blocks and we called Verizon to transfer our line. They have no appointments for 2 weeks, so they suggested remote calling and gave us an appointment after 2 weeks to transfer the lines. Remote calling works only when it wants to work. Nobody showed up on the day of the appointment. We called again and they gave us another appointment. Same story: nobody showed up. Now, they gave a third appointment, but when nobody showed up, they don't even have it on their system.

Now, the fourth appointment was set again. To our misery, nobody showed up. They say it's high-priority. Now, the fifth appointment was set up and they say there was no access where there are 40 people working. It's time for another one next week. I don't know if they will show up. So this is two months of appointments and no resolution - even remote forwarding is not working now. We have lost lots of our clients. And of course, we cannot use credit cards, so those customers are lost, too, especially in this recession. We had this line since 20 years. We pay them on time (approximately $300 per month) and this is what we get?

Verizon has implemented a new policy of mandating landline service whenever you upgrade or start a new service. This is outrageous! It amounts to a $40 freebie for a service often not needed or desired. The LL business may be losing ground but the cell phone business, with all its minutes/smart phone charges, etc., is booming. Also, in my area (where Verizon has the only DSL service), you can get LL but not DSL because they are ported up with no plans to upgrade/expand DSL equipment. LL and DSL are monopolies and their customers don't have choices.

I was an Alltell customer and had unlimited hot spot when Verizon took over and took away my service. They did not inform me of such action and now, they want to charge me more for what I had. They took away my features but my bill did not go down. I say that this is bad business and they have lost a customer of years due to this. Shame on them. They owe me a refund.

I just recently spoke with a certain Travis, supposedly supervisor, with employee #** and tried to explain to him that there are some international calls that are being charged on my home phone that were absolutely bogus calls or perhaps a billing mistake since one call showed 289 minutes or 4.81 hours and another one showing 159 minutes or 2.65 hours on the same day. I told him to check my history. He is very, very unsympathetic, and said that it is normal for people to talk for five hours in one sitting. My goodness, which planet is this guy from? He said he can't find any mistake on their part and I have to suffer the consequences since it is a valid call. I never filed any complaint before, but I just can't stand this Travis. I am now looking in to cancelling my service altogether.

Verizon is one heck of a lousy company, but since they know they are the best option out here, they don't have to change how they do business! This is the second time my mother's landline has not worked. She contacted them and told them what the problem was. They had her do a battery of tests on her line to make sure it wasn't something that she had done. Why on God's green earth do companies have the insane notion that their customers want to intentionally go and screw up a working phone line? Besides, this is the second time this exact same problem has happened.

Anyway, after my mother talked to a repair person who was making a notation on his computer about what time he'd be able to schedule time to come and look at this problem, he told her the only way he can let her know when he's coming out is by text!? What the heck?! My mother is in her 70's and has no need for a smartphone. The ** gets all disgruntled because apparently, it's too much to even send an email to her even though he's entering information into his computer! So I got on the phone and called Verizon back and told the representative that what the repair person told her was absurd because she can't get texts on her phone.

The representative gave her canned, rehearsed speech about how she's sorry about this misunderstanding and that the repair person can call her after all. Fine. However, the representative wants to check on the alternative number in which to reach my mother and promptly recites back my mother's landline phone number. The one that she's having problems with in the first place! We temporarily resolved this problem by having the repair person either call or text my cell phone number. I don't know what training Verizon is giving their employees, but their service is positively lousy and it reflects horribly on them as well. This ranting is completely useless as all Verizon wants is everyone's money, but at least I get to leave my negative feedback here.

I tried 3 times to change credit card number online via my account. Verizon blocked me each time with another problem. I contacted via chat, was told to call. I called, kept on getting messages to pick from list, then I was cut off. I contacted PUC in PA. They hung up on me while I was spelling my name. Just a normal day dealing with PUC and Verizon, disgraceful. And of course, when you successfully change your credit card number, they threaten to cut off your service!

I cannot access my old account, because I dropped FIOS. I dropped FIOS because it was impossible to get anyone to help with problems, so this is nothing unusual. I made our last payment and I sent their equipment back to them. Now, I got an email from Verizon with an outstanding bill for $25.00. When I sent Verizon equipment back through the UPS store, people at the UPS store warned me to keep the tracking number for returning the equipment, because Verizon was notorious for double billing. Since I can no longer get to the e-bill, I cannot know what they are billing me for. They take no telephone calls anymore, so I don't know what to do. Does anyone have any suggestion?

We went to Verizon to update a phone and purchased the iPhone 4S and some accessories. We were shown the digital home phone, and we were told about the 14-day return policy. They opened the box. They didn't tell us about the restocking fee, until we returned it. It's not right; it's not something you do to an existing customer.

Since October of 2011, we have been experiencing trouble with the landline to our home. I have reported this several times to Verizon over these past months. On April 19th, we were not getting a dial tone or calls on our landline, plus the loud static on the line continued. I reported this to Verizon once again and again to fix the issues, this required several days wait. On the scheduled day, they did not show up. So, again I do not have a phone. I explained to the person from Verizon that I had an 89-year old mother-in-law that depended on being able to contact us via my landline. I am so very discouraged with the service of Verizon. It's not like I live in Chicago. I live in a very small town and there is a Verizon facility within the town limits. This is not an issue that just recently happened. This has been going on since October of 2011.

Getting through to Verizon is actually an ordeal. It's not user friendly and it's enough to make one mad by having to navigate it and finally getting to speak to a person, that then transfers you to someone else, etc, etc. By the time you get to speak to someone at Verizon, you are not very willing to be polite or listen to the excuses. But when they tell you that it will be another week before they can come to your home to fix a problem that is their issue is about as much as I can take. We have a phone bill of over $200 a month, which we pay without delay. But what if we tell Verizon we will pay when we feel like it? Like that will go over well with them! Well, it's not like they are going to have to worry about getting our money much longer. We are exploring other alternatives.

I came home from work and there was spray paint all over the lawn with FOC markings and circles around the FiOS boxes in my front lawn and spray paint all the way up to the side of my house. I have not ordered any services that would require digging of any kind and I was provided no advance notice of any kind. When I called them, they provided no details as to what was going on, and when they would be doing any work or if it would cause damage to my lawn, the sidewalk out front and or my driveway.

Someone, maybe Verizon, has taken over my answering message. A woman's voice gives my phone number and says my mailbox is full. How did this happen? I can't find a phone number to call regarding this problem. It has been happening for weeks and I just found out about the problem. Please call with help!

I live of Tremont Ave in Orange. A tech was working on another customer's line one block behind mine. I have DSL on my line. The Verizon tech shorted out my line on the pole and blew the fuse to my line in the central office. I use to work for Verizon for 31 years as a special tech and I knew what the problem was. I called the repair service and gave them all the information. This happened on Saturday, 4-7-12. A repair tech came to my house on 4-9-12 and confirmed my analysis of the problem. He sent a trouble ticket in to the central office and my line was supposed to be fixed on 4-10-12. It is just a matter of changing a fuse. It is now 4-11-12 and repair is not trying to expedite the problem. They could at least lie and say they will see what can be done.

When I worked for the company, I did what I could to make the customer feel that I care about their problem. Maybe, if you conveyed to Verizon that their service is not what it once was, they might listen to you.

I was a Verizon customer for 16 years and cancelled my service to go with Optimum in October 2011. In March of 2012, I started receiving numerous calls from a collection agency, which proceeded to tell me that they were collecting a debt for Verizon. It appears that they did not send me a final bill, for if they had, I would have paid it. I did not I receive a late notice nor did I receive a notice that if not paid, they would send it to a collection agency. This just goes to show how they treat customers after they cancel a service. Because of this, I had to deal with a collection agency, which I have never had to do in my life. I would caution every customer who cancels a service to be wary.

We have been in business for 23 years and have always had remote call forwarded numbers to our main phone line. Since March 2, 2012 (that we realized anyway), we started having problems with customers not able to reach us on these remote call forward numbers. Issues are sporadic and change by the hour. Some numbers ring busy, some say number disconnected and some ring into other businesses/residences! I spend my days on the phone with Verizon only to be told, "They are working on your issue." I am losing a tremendous amount of business. We are a service company that run 24/7.

I recently called Verizon to drop only the cable part of my bill and have the name changed on the account. Verizon shut off my phone service without notifying me that they would do so. They never notified me that I would have a service disruption within a 24-hour time period: they just shut off my land line. My phone has been off since 3/21. I have called the customer service office numerous times to have the phone turned back on. All bills for February and March were paid in full, so service should not have been shut off at all because I have paid. Also, they signed me up for 2 additional new services for a double play installation, which was not needed as I have had FIOS' service here since November 2009.

They also put me through the hassle of a credit check and other personal information and still I have no land line phone service. I am filing this complaint because I have not had results with Verizon. None of the phone reps know how to correct this problem. I gave them additional personal info for the service to be turned back on with a temporary phone number. They have my account so messed up that I am forced to file this complaint.

I need to install a second phone line with Verizon. I made an appointment, no show. I called them again, made another appointment and again, Verizon did not show up and did not call to say if and when anyone will come. I called for the third time and I made another appointment. When I asked the guy what can I do if nobody shows up, he responded "there is nothing you can do about it".

I made the appointment and once again, Verizon did not show up. This company seems to be doing this sort of thing to many customers. I will also like to indicate, there was a person at home at all times, no one cancelled the appointments and this is a huge problem when it comes to Verizon and the way they treat people. Since Verizon wants their money in a timely fashion, perhaps Verizon should treat people with respect and do their job in a timely fashion. Someone has to do something about this arrogant company and constant problems we face. I have the order numbers, text message confirmations.

We signed up for Verizon phone and internet about two months ago. We previously had phone and internet with Suddenlink, but it was not available at our new address. We were able to keep our phone number with Verizon. Suddenly, last week, our internet did not work. It took two days to get someone out to fix the problem. When the technician finally arrived, he informed me that someone in Verizon's billing department had "given away" our phone number to someone else. He did some rewiring and got things working again, telling us that our internet router could only be plugged into one outlet. This wasn't ideal, but we decided we could live with it.

Then, two days ago, we suddenly got some wrong number calls and received a call from an individual who said we now had the same phone number. My wife works from home. She has to have dependable internet and phone. Unfortunately, it appears that Verizon is our only option. Otherwise, we would already have switched providers.

Verizon gave away our phone number, evidently to a Suddenlink customer. That isn't the worst part. Now, they can't fix it! My wife can't satisfactorily work because she is missing incoming phone calls and having to use our cell phone. Horrible, horrible customer service! How can you cut someone's phone service and internet? It's Verizon's mistake and not even makes a great attempt to fix it. I guarantee we will never use Verizon again, if we have a choice, and believe me we are looking at options. In the meantime, how can we get someone here to fix their mistake?

I originally cancelled service to get the latest bundle pricing. This was the only option according to customer service. I was going to be out of the country for 3 weeks so I figured this was the best option. So far it has taken be 4 days through customer service to try and get things back up and running. I have spent a total over 10 hours on the phone between, billing, tech support, credit verification and other departments. Reps are saying things are done when they aren't. 4 different orders have had to be created and canceled.

Finally, now I'm being told I need to send in a notarized copy of my ss# and dl# for credit verification when 3 previous reps say they approved it. Every person I talk to tells me something different. It's like I'm stuck in a twilight zone. Worst customer service experience ever and this is local customer service, not outsourced.

I had to make a third service call in less than a year for extreme static on my home phone line (landline). Twice, repair has come out and has been unable to solve the problem, which appears to get worse when it rains. If I contact Verizon Phone Service via the web and they run a network test, it confirms a problem and prompts me to arrange a service call in a week. Before the week is up, I get an auto call and tells me the problem was found and fixed. Several days later, I'll get a call to tell me that they are unable to find the problem. I'm at the point where I'm going to cancel Verizon and transfer my current number to Comcast Voice, since I already have internet and TV. If after a year Verizon cannot solve a connection problem, then they are not worth having.

On several occasions within the last 2 months, we have been having problems with our Verizon phone services. The latest set of problems began on Monday, March 12, 2012. We were informed by Verizon that somehow our phone system is not set up for just our office, but for the entire floor, so that whenever someone on this floor makes a change or has a problem, or adds or removes services, we are affected. Since Monday, we have been without the use of 6 of our 13 lines. Everyday we have been told that the problem was being worked on, and it is now Friday, March 16, 2012 and the problem has not been corrected.

I moved in December 2011. When I contacted Verizon to get pricing for service at the new house, I was told that if I bundled TV and internet, I would receive a $300 Visa prepaid debit card 60 days after my account was transferred. I shopped other providers who had better prices but, with the $300 Visa card, Verizon was competitive, so I transferred my account to the new house. Once we moved, we had numerous service problems, but I was too busy to make a change in provider. The service issues seem to have metered out to infrequent occurrences.

I went online to my Verizon account and paid the balance due, on January 6, 2012. The balance due was $63.34. A couple of days later, I received a Verizon bill for approx. $98. I called Verizon and spoke with Kim and Deanne (supposedly a supervisor). Unbeknownst to me, when the account was transferred, a completely new account was established and the online account was not connected with the new account. Both Kim and Deanne told me that I would receive a refund of the $63.34 Id paid on the old account and that I would receive the $300 Visa prepaid card 60 days from the date the new account was started.

It makes absolutely no sense that a new account was created, that the two accounts were not linked, that I was billed at all in January for service that should have ended on December 14th and that Verizon is incapable of transferring the overpayment from the old account to the new account. I was assured that someone in management at Verizon would contact me to discuss these problems and errors.

Two months later, on March 12th, having heard nothing further from Verizon, I called again. I spoke with Suzanna who was unable to find any notes on the account showing that I was to receive a $300 Visa card. Suzanna told me that the $63.34 refund check was issued on January 10th. When I explained to her that, if this were the case, I would have received the check by now. She was unable to explain this. I asked to speak with someone in management. After holding for 20 minutes, I was transferred to a call center supervisor who was clueless!

If I do not receive the $300 Visa card and the $63.34 refund check by noon (PDT) March 16, 2012, I will proceed with filing charges of deceptive business practices against Verizon.

I pay $125 monthly for two regular phones and one not-so-Smart phone (three total) with a basic data package for $10 monthly. I called Verizon early this morning to find out what my options were to get two Smart phones with 2gb and one regular phone (again, three total) because T-Mobile has this package where I'd only be paying $135 for this service. I spoke to a CSR who, in turn, transferred me to the loyalty department. I spoke to a lady there for about half an hour and she found that there was no way they could tweak my account to make this happen because they just don't offer what I need to make it happen that cheaply. She apologized but still tried to sell me more Verizon service (on top of what I already had that I didn't want). I tried to stay with Verizon. I gave them the opportunity to keep me as a customer and they couldn't do it.

I went to T-Mobile and got an even better deal than that listed above. In the meantime, knowing I was one day into my monthly billing cycle, I called Verizon to cancel my account. The CSR, Will, told me that I would still be billed for the whole month of service which is $125 in addition to the early termination fees of our three phones totaling $250, for a grand total of $375! I completely understand the early termination fees but I don't agree with the $125 because I gave them the opportunity to keep me as a customer and they couldn't. Personally, I'm sure they could have done something but didn't feel it was important to keep a customer who pays bills on time and is willing to call to see if there was some way of staying as their customer. I'm only one day into my billing cycle and I'll pay the prorated amounts for the one day or so but why should I pay a whole month? I've been with Verizon for 10 years. I feel like as soon as they know you're not staying, the customer service is gone!

My elderly aunt called to change the name on their service from my uncle's name to her name. It took 28 reps and over a week, and it is still not done. They now sent her boxes to return her set top boxes (4 of them), so an installer can come out and reinstall them! No wonder Verizon is so expensive! They had my aunt in tears.

I called Verizon for 2 reasons: to disconnect a phone I have had since 2009 and to confirm the phone I bought right from a Samsung website was not under contract. I was on the phone for a total of 2 hours. I was put into a non-existent supervisor queue while waiting for Tabitha to come on the line or call me back which never happened. I was given not 1, not 2, but 3 different stories on why they refused to assist a customer since 1998 paying $3500.00 a year for phones.

The resolve is I can pay well on one call $845.00 to cancel all 5 phones, and on the second call, I can pay $940.00 to cancel all 5 phones. The documentation they occasionally entered never matched up. There was blank information on their screens, and although they had no record of me buying my phone from them (they didn't sell it), they asked me to prove I bought it 2+ years ago.

I have had it with them. My $3500 may not make a dent in their millions, but if everyone who reads this will pass the word, maybe, they will catch on and become an ethical company. Oh, and there is no resolve. Maybe if I had demanded minutes, I would have gotten that? Who knows? No resolve, except to pay the money and get out before they kill me.

I called Verizon to change my credit card billing account sometime this past February 2012. The representative instead signed me up for a new account. I wasn't aware of this until the courtesy email came the next day. I called that day and cancelled service. A month or so later I checked my bill (the account that I had requested to be the new debit account) and see that I 'm still being charged. I called again to cancel service and the representative said that I haven't called since July 2011. So, someone within the company deleted the call record? How did my billing info have change in February 2012 without me calling in?

I signed up for Verizon with one plan in Sept 2011. It is now March 2012 and every month, I am consistently billed twice the amount for services I never asked for. Verizon refuses to adjust my bill. I have faxed them and written to them including the original agreement and they continue to refuse to adjust my bill. I have taken days off work to call, I sit on the phone, explain the situation and I am transferred. Ultimately, while on hold, the phone goes busy and I am disconnected. Please help.

I discontinued my home landline but they discontinued the internet line instead. A supervisor talked me into reestablishing the landline which was fine with me. They could not fix my internet connection. Upon upgrading to high speed internet, the internet was back on within hours, this after about three weeks of complaints. No one at any level could tell me which cable to buy if I wanted to string completely new cable under my house. To deal with inter-department communication with Verizon is very close to the Abbot and Costello's "Who's on First?" gag.

I switched to Comcast cable on Nov. 21, 2011. I had the bundle from Verizon. I called both DirecTV and Verizon to cancel. I called several times. I kept getting bills, stating I owed from the past. I called again in January, and I got another bill in February, which I paid. I did not look at it carefully, and I assumed this was the final bill.

I got another bill for March, and I looked carefully, and realized it was for ongoing Verizon services. I spoke to Briana today, and she claimed when I called, that there was no note about why I called. She told me I should have been given a master cancellation number for both internet and telephone. She did give me numbers, but stated all she could do was split the difference, and bill me for half of $57.88. I already overpaid, because I sent $63.88 in February. She claimed that was the best she could do.

I requested for a supervisor, and she claimed someone would call me in 24 to 48 hours. She says he will tell me the same thing. I told her this was not a way to win any customers back. I will never trust Verizon again. They have lost a customer for good. I am very angry. I am considering going to a small claims court. I am so angry.

I am senior. Maybe several months ago, my son decided to change our internet because our previous internet I paid $50 was very slow. They said "OK". They said that I have to pay for my phone $25 and for internet $50. I said that it is fine. They could transfer money from my bank account. I did not check for two month my billing statement. When I checked I was shocked. They are charging from my account as much as they want. $189,167. We called to them talked with them they said, "we will return this money but I am checking my account I cannot see my money again. I called again. She said "we cannot give you money back." This money should stay in Verizon account". They charged from my debit account. That is my money. I called to the bank. I asked them to close my account from Verizon. They are stilling without my will. I explained to them. We started to call them and I decided to gave them my credit card Americanexpress. They charged from me $164 from this card and from Capital one $42. I am devastated. If someone can help me please. And give my money back.

I am located at **. I tried to complain some of your technicians, or whoever installed the cable wire, which across my property driveway. It doesn't look like a professional job. Please send someone who has authority, and take a look at it. It happened about four or five months ago. If this is not to be solved, the wire could be damaged, when the lawn mower runs across it.

Back in 2010, I requested that Verizon come out to my home, and install local telephone and internet service. Because of where my apartment is located, there was some confusion, and they could rewire the apartment and get the service to work properly. They made several different attempts to connect the service, each attempt with no success. After all the aggravation, I told them to forget and cancel the order. Now, there is a collection on my credit report, for an unpaid bill in the amount of $210.47.

Although it is not a lot, I do not feel that I should pay for services that I never had. I spent over an hour on the phone, being bounced around, because no representative could even find an account, bill, or anything associated with my name. How can they just put bills on people's credit? They will never have to worry about me calling and requesting service from them ever again. To this day, I am still waiting for them to apply the credit, so that it can be removed from my credit report.

I have been with Verizon for over 10 years with my cell phones, cable, home phone and internet. I have always made my payments online with my bank information and never set it up where Verizon would draft my monthly amount due. On February 17, 2012, Verizon did an auto debit from my account, which also caused 2 NSF charges totaling $64.00 and this was not authorized by myself. I called 4 times, emailed Verizon on 3 occasions and also spoke with a supervisor regarding the issue and they refuse to refund me the NSF charges they caused. They stated that I had to set up the auto draft myself. I asked for proof, whether it was a recorded statement, my signature or on the website and the supervisor was unable to show me anything, she kept directing to the website myself to check how I set it up in January, which I never did. This tells me that there is nothing showing, I never authorized Verizon to withdraw from my account. I am currently unemployed and have a special needs child. With that said, I am very limited on income and with Verizon doing what they did to a long time customer and not corrected their mistakes, tells me a lot about the company and their loyalty to customers.

In July, 2011, after 2.5 years of sending the payments to the same address, Verizon turned my telephone off stating that they had not received a payment for 3 months. The funds are sent from an automatic bill pay of my bank. I called my bank, who in turn called Verizon, verifying the account number and address. A stop payment on the lost checks was made and the payments were reissued and went through.

Verizon then attempted to process the checks which were stopped, and in turn charged me $25.00 per check for a return check fee. When called, Verizon stated that the check were automatically processed and the machine would not know if the checks had been stopped. Verizon attempted to make the error my responsibility stating that I should have paid them and let the other payments go through as well. They would have just been a credit on my account! Now, they have turned me over to a Soloman and Soloman PC collection agency for $30.89 for a final bill.

Verizon now says they separated from my account, which is still active, as they could not afford to carry it any longer. When I did not respond, they had no choice but to turn it over to collection. Again, as if it is my fault! I have tried working with this company since July. Today, I have spent 5 hours on the phone with 5 different people, all of them giving me the run around and transferring me to someone else. Verizon has to answer to someone!

About 2 months ago, my service was out and it took a week for them to send a technician out. Their service center is in the same city and it happened the same day my sister died. I could not contact anyone in my family for the week. Now my friend just came in and said "oh gabbing again" I said no I haven't been on the phone. Well, I just checked and it is out again and they said it would be another week plus $90.00 just to have them look at it. I am on SSD and cannot afford $90.00.

My mother passed away in April. The greeting message on our land line machine was her voice. My father calls the house all the time to hear her voice. He is obviously grieving and this was his last line to hear her voice. When he called the house 3 days ago, he got a generic Verizon voicemail. They had deleted the greeting without informing my Dad that they were doing this. If they had informed him, he would have found a way to record it to keep it with him. He panicked and called me because he could not hear my mom's voice anymore. I have been in contact with every supervisor/manager... everyone.

Each conversation was over an hour long. In the end, they came to the conclusion that they cannot retrieve the old message. So, I believe that this is a breach of contract. I inquired why they do not have a storage space on their server if they are changing up their system for situations like this (where they have customer information). My Dad is really flipping out. I need to fix this situation. I was not aware that Verizon was allowed to just delete your personal information without telling you. I am really upset and I do not know how to deal with this because my Mom used to deal with these situations and now that they erased her my Dad does not know what to do. She was his everything and really that greeting was his last contact to her. It is not fair. He is broken and should not have to deal with situations like this.

On February 12, I called Verizon early in the morning to have my in-laws' phone transferred to their new room in the assisted living facility they live in; not a different building, just a different room. I was told that the phone would be turned on in their new room sometime that day so we went over to check but there's no service. We called Verizon back and they only had a disconnect order for the phone and had a service tech scheduled to come out on Thursday to hook up the internet.

They are 90 years old and don't even own a computer. Now they have no phone and are being billed for internet they could not ever use. Hello, does anyone at Verizon have a brain? This is unbelievable, the incompetence of the people that work there. Is there a phone company that has some people that know what they are doing?

We want to complain about Verizon. They did go to our account, rip-off us and they charge something in our account but we never use it and we never know it. They cannot put some charge to my account without explaining it! Our home phone does not have long distance, just a local phone but we have to pay over $84.00 monthly. Look at our bill, we will attach with our complaint letter and extra copy of two monthly bills. Please investigate all about it! Our monthly bill went up and down! Again charges in my account should be shown. We don't know where it was coming from!

I have my resident phone services (local resident home phone services). I am a customer of Verizon for a long time but today, I cannot take it anymore! I did call them and working out with them but they ignored us. They did not respect their customer at all. This month, we opened our monthly bill. We were hit with some new charge and unexplained charges and they bid different like last month. We waited them for responses it but two monthly bills still show some charge and unexplained charges go into our account and without response from them even some letter to let us know why they charge with some amount like above.

Verizon put this charge on my credit report, and put a stop on my Verizon account. Telling me I can't order additional services, or update my services, unless I give them $126.00. I refuse to pay money that I don't owe. My services contract ends with Verizon in May of 2012. At that time, I will end my services with Verizon, but before I go, I want to clear my name. I have been dealing with Verizon for years, and I hate to permanently leave them, but they leave me with no choice. I always thought Verizon was a fair company, but I was wrong. They are trying to cheat me out of my money. I am asking that they review my accounts, and when they do, they will find that I do not owe them anything. Also, they say I owe them for my wireless bill, show me a month that I did not pay my wireless bill.

While asking about pricing of FiOS bundles, the operator, Mr. W, was rude, caustic and argumentative. I felt he was being evasive in his answers. I asked him if he is new at the job- he responded curtly that he has been there for 15 years. I asked to speak to a supervisor and Mr. W said "no" and hung up on me.

I cancelled Verizon. My final bill amount was $26.61, which I paid immediately after receiving the bill. I am getting several calls every day and they hang up when I answer. I have gotten letters threatening credit complaints against me if I don't pay some amount over $90. I paid my final bill and they are harassing me for no reason.

I have Verizon landline for my business. As medical provider, we need a phone line for patient to call in but this landline have problem almost every month in this area (no dial tone, static noise, etc.), which Verizon's technician was aware of. Verizon refuses to improve the situation here. I called for a service so many times. The disappointment is that it takes five days for Verizon to come here in New York City and the phone line doesn't work so frequently with five days waiting period to fix. If I have another choice for landline, I would take it.

I purchased a Verizon 4 G hot spot device. I was told at the time of purchase that I could use the device for all my internet needs for $50.00 a month. I was told by the sales person that my son could also hook up his Xbox to this device. We thought this was such a great deal that we bought the device as we were paying $49.00 a month for our home internet service and we could take the 4 G anywhere. Again, we were very excited and couldn't figure out why everyone wouldn't just go with this plan. I received a call from Verizon two days ago in which they notified me of an $800 bill I owe from December 25-January 18th. I explained to the person from Verizon that I didn't understand these charges. I was told that I went way over my limit on my 4 G hotspot. I explained that we were never told about going over any minutes as we were told the charge would be $50.00 a month.

The Verizon person said that we only had a "5 G" plan which would enable to us to be on the internet for small amounts of times. I am furious! I have tried to explain this to Verizon but they will not hear of it. They have since cut our phones off and now we have no way to communicate since we did away with our home phones and our home internet service. I reviewed my paperwork and no where on there does it state that I will be charged additional charges. It states that I have "5 G" at $10.00. Now, would the normal person not in the computer industry know what 5 Gs are and how long they would last? I believe I was scammed into buying this product by false advertisement and the belief that I would only be paying $50.00 a month. Why would I have cancelled my home service, allowed my company and everyone else to use this if I knew that I was being charged for this type of service?

We have Verizon high speed internet and landline phone when we come to Florida for the winter. Last spring, we called and had them put our phone on vacation. They asked when we wanted it reconnected and we said December 1. The next month we got a bill for $120. This was a penalty for ending our contract early. We contacted the company and tried to explain we didn't want to end our contract, we only asked for it to be put on vacation (this has cost us around $10 a month in previous years).

They informed me I never asked them to put it on vacation. I tried over and over to explain that I didn't want a disconnect but I wanted it put on vacation. The person was very rude. In fact, I will say I have never dealt with a company like Verizon, where every person you speak with about a problem is extremely rude and could care less about what you are trying to explain. I finally told the lady I would pay the $120 and no longer wanted to do any business with Verizon. The next month, after I paid the $120, I got a statement telling me I had a $20 credit, which I received for five months and they never sent me the money they owed me.

In the meantime, in December, I got a bill for $85 because they reconnected my phone on December 1. I called to tell them I didn't want my phone reconnected and that I had paid a $120 fee for an early termination of my contract when I wanted it put on vacation and I was no longer doing business with them. They informed me I never told them that and the phone was already reconnected and I needed to pay the bill. This person was also very rude. The next month when I received a bill again, this time for $25, I tried to explain I didn't owe them any money but they owed me $20. They told me very rudely that I had the phone reconnected and I owed them the money.

I told them I had asked for the phone to be put on vacation and reconnected on December 1 but that is not what they did. They disconnected me and charged me a penalty of $120. They informed me it was in their records from previous notes that I never asked them to put it on vacation. I said if I didn't ask them to put it on vacation, why did they ask me for a date to hook it back up again? If I never put it on vacation, why would they reconnect it?

They just kept telling me I owed them the money for hooking me back up. I have talked to four different people, all of them extremely rude, and can't get anywhere. I have never ever been sent to collection before and I'm trying very hard to do the right thing, but it is absolutely impossible with Verizon because no one cares and they refused to do the right thing. They must make a tremendous amount of money by charging customers for services which were not asked for and then sending them to collection for not paying. I'm at my wit's end and can't call them again because there is no one at Verizon who cares. I don't know what else to do.

To this day, 01/24/2012, Verizon has yet to connect my phone service at home after someone at the company pulled the plug on my service for no reason or known fault of mine on my end. On January 9th, my service was connected then after almost a little over a week, I picked up the phone that evening (approximate date) 01/15/2012, there was no dial tone. I said maybe it was the phone of mine. I called Verizon to report the problem, they said "this is a mess, someone at our company turned your phone off accidentally". I was shocked and a bit concerned because I really needed (still need) my phone service - being disabled and needing a home phone to be able to reach out to my doctors about appointments and etc.

There have been times I really panicked and saw an urgent need for my service and having my service off for this long has caused me so much stress and inconveniences which caused me to start having panic attacks because I stayed in the house alone, hardly able to walk, taken out of the house from my wheelchair to others' houses to use their phones and that caused so much stress. Even talking on the phone for hours trying to get someone out to fulfill their promises to come out last Saturday and supposedly, last Wednesday. No one ever connected my phone. I thought my heart would burst because of how badly this situation caused my health to fail badly. I am now sicker than ever trying to call everyday to get my service back (to which this day it has not been restored).

I lived and still living a nightmare without my service from Verizon. They lied to me so many times I don't like being lied to or having to go through so much and jeopardize my health. I am and have been so sick since this ordeal took place weeks ago. I am waiting for my service to be connected, what can I do? Can someone help me please? I have never had to talk with so many people in my life on the phone, my weak hands were hurting I could hardly hold the phone in my hands. Bad experience for me. Really bad. I can't take this, I just wanted my phone service. Why all of the extra stuff?

They finally fixed my friend"s phone. She moved from a long time private residence, to assisted living quarters. It took them ten days, after the promised date due. At 93 years old, she just fell trough the cracks, and would never have gotten fixed. I called and asked to speak to a supervisor. Not only was I refused, but I was hung up on by the rudest person, even though there was a supervisor on the floor. Rules and training were never used to get in the way of satiating a customer. "do it right the first time" was the motto for the company. Now, for the reason I am complaining, after they finally fixed the phone for her, they called and told the customer that I had said some unkind things about her, which is not likely. She is a good friend, and had a problem, and as a former Bell Atlantic employee, I tried to help, and I did say some unkind things about the employee from the business office that took my call.

We have a business acct w/ Verizon & pay $400 to $500 a month for service and have had service for several years. Obviously, that doesn't matter to Verizon as we have called several times regarding service issues but we have been treated so disrespectfully. We have been told that Verizon doesn't care if we take our service elsewhere. At one point, we have even been encouraged to go to another carrier for service. How & why does such a large company get away with treating their customers in a manner that a normal Joe would never get away with? If you are thinking about Verizon service, I would definitely think twice before signing a contract with Verizon.

I have the worst service possible in my apartment area. I consistently get dropped calls, and my data rarely ever works! The problem spans about a 5 block radius around my apartment, and it is just Verizon that has this problem. I have tried several phone carriers (friends/family), and they all work fine when in my apartment.

I decided to go down to the local Verizon store, about 3/4 of a mile from me, and told them about my problem. The guy working there said he has heard the complaint a lot, but there was nothing they could do! Tough! I am stuck with a two year contract in one of the worse areas on my carrier! Thankfully, I don't work here too, because I couldn't live with such bad service the entire day! Going to cancel my plan with Verizon as soon as I can, without giving them an extra penny!

This phone number was mistakenly ported to another company on the 7th of January and that's when the most horrendous experience of my life began. I have spoken to five different representatives from the 10th of January to the 19th of January and each has given me a different explanation of the status of this porting business. It was on the 10th when the phone # stopped working and then I was told I had to wait one week in order to request this number back. I unfortunately did not get the representatives name or ID that told me this false information. I have been trying to speak to Verizon now for over one week, to get five different explanations, to holding repeatedly for at least 30 minutes to an hour and to finally getting hung up on twice in one day (on the 19th of January).

I am honestly disgusted in the way Verizon has handled my issue with the phone number that I have had for over ten years. I have honestly had the most horrible experience that I have ever had with a telephone company that has been around as long as this company. I have not only been given false information, I have been lied to as well as been hung up on. I absolutely have no reason to make this up and take time out of my life to express how disgusted I am with this company. I will be reporting the unprofessionalism and lack of knowledge to all agencies that need to know. I will make sure that whoever is even thinking about doing business with Verizon really thinks twice before they commit. If a loyal customer for over ten years, it doesn't matter. Why would anyone?

Ok people, here it is the truth. I work for Verizon. I agree it is the most terrible company with customer service. The problem is that they have so many different departments. It is not even funny and 1/2 of the time no one communicate with each other that is why numbers are so easily lost, orders are misplaced, time frames are changed and no one knows anything and when customers call in. On different times, to get a price they will always get a different price every time. And yes, you will get disconnected after waiting sometimes over an hour and they won't call you back and when you call back, no one knows anything about you. Yeah sorry, they are the worst customer service in the world, I agree.

Oh yes, the reason no lawyer picks up any of this complaints is because no lawyer has the balls to go against a multibillion dollar company because if they knock on Verizon's door, there will be 100 lawyers waiting for them and make them wish they never picked up those lawsuits against Verizon. So just forget it and move on to another company if it's so bad for you. Sorry. Remember this is an advice from a Verizon employee. Oh yes, they are a great company to work for because they are one of the highest paying company on the communication trades. Sorry again.

I am trying to help a friend out, because I am a retired Bell Atlantic and that is what we used to do when I was an employee. Apparently, the new Verizon has a set of rules that you can't waiver from, even when it is to assist a recently widowed elderly lady who has been out of service since the 5th of January 2012. They are trying to move her from her long-time residence at 1405 Pathfinder Lane, McLain, VA. to an assisted living residence which can be tough enough, let alone to be hung up on by a very rude person who refused to let me talk to a supervisor, even when one was on the floor.

Her phone was promptly disconnected at the old residence and given to another customer. And when he complained, his was fixed right away, but not hers. They have been calling everyday to try to straighten this out, but they have been frustrated and put off to the next day and hung up on several times just as I was today.

I spoke with a representative, named Francisco, about the movie channels we had for a year which was a promotional bundle. The total contract was for 2 years, but we could cancel the movie channels if we no longer wanted them when the promotion is over. Francisco informed us he could help us save money by giving us a different promotional bundle and signing us up for another 2years.

Our bill would more or less stay the same which was around $260- $270. I had him on the speaker phone so my wife could hear everything about the plan. We were very happy with his help and he gave us a verification number. We now received our bill and it came to $323.65. We called to verify what we were told and Linda, another rep, told me that we had to pay $323.65. We then told them to cancel the movie channels but she said we couldn't do that because of the contract. We were lied to and suckered into an additional year.

I enrolled in triple play in March 2011. I have had at least 10-15 repairs on my digitized phone. I continue to have problems. Specifically, my phone periodically does not ring and goes immediately to voice mail. Sometimes it records and other times it does not. I have no idea when I have missed a call as the phone does not ring. Several important work calls have been missed. I have also not been able to use my fax since I have been on Verizon service. Since I receive business faxes, I have had to go to an outside fax area to receive anything. This is totally unacceptable.

When I called Verizon, again, last week, I was told that this was not handled on the phone but by local service. I have called the local service manager, Charlie M. (914) 592-0231 on several occasions and have never been called back. This is also unacceptable and unless this problem is solved, I cannot continue with Verizon. The prior visits I have had for the phone involved different problems, e.g. phone not working, phone not working when it rains and bad battery.

I was told by a Verizon rep on 1/2/12 that I could have a data package of 3 GB for $30 minus $9.99 a month for a year, which is equal to $20.01. I ordered the Revolution phone. When I went to activate the phone on 1/5/12 I was told I could not have that offer. I asked to speak to a manager and was put through to Jamal (not a manager) who was rude. He told me he couldn't help me and the price would be $30. I asked if he was a manager; he said no and even a manager isn't going to help me. I told him to put me through as I asked originally to speak to a manager.

I was on hold for 45 minutes and got Sona. She told me she sees that offer but doesn't pertain to my plan, and the employee who told me that was wrong and she will talk to him. I told her that Verizon should honor what was told to me. It is not my fault their employees aren't trained. She told me she couldn't help me. I feel Verizon's customer service has been terrible and I think they should stand behind what was told to me. I have 5 phones with Verizon and been with them for years under a major corporation. Honor what was said. Take $9.99 bill a month off my for a year.

I called Verizon customer service today, 1/3/2012. The reason why I called is to inquire why I have never received a bill for my home and internet services. Remember, this is my third call on the same issue and every time I have called in the past, I am told that the bill will be sent and I will receive it in the next business day. Verizon is my provider for my wireless services, home phone and internet (what a loyal customer). Well, with my wireless, everything is OK and the customer service there is OK. However, with the home phone and internet (a bundle), they suck.

First, it was internet services in May 2011. When I was requesting for the services, I gave them my mailing address and credit card number for direct bill. Usually, I am very busy like all of us and once I set up auto pay, I assume that I don't have to worry about anything. Well, first they never send me any bill and since I assumed I had taken care of the billing with direct bill, I overlooked the bill part just as they overlooked mailing it to me. In October 2011, I decided to add home phone services. The lady I talked to was really nice, she talked me into bundling my services and since it was going to make everything cheaper for me, I agreed. I waited for the end of month bill, nothing. I called them and they told me they will be mailing it, but nothing happened.

I called them again in December and it was the same story after waiting on the phone for a very long time. Today, I decided to call again after getting so much concerned and just wanted to know what was going on. First, I learned that they were using my physical address of which my mails are never delivered at that address. I told them when I was requesting for both internet and phone services and gave them my mailing address. Second, they quoted to me a very fat bill which did not add up and told me that my services were about to be suspended. I requested to be explained to my bill and the lady told me that she will refer me to billing for the explanation.

After waiting on the line for almost 10 minutes, a voice came on the line and I told him my story. He told me that he was in the customer services department and I needed explanation, then I need to talk to billing (what a nightmare). He asked to transfer me, did I have a choice? Again, there I was on the line, waiting and listening to their "lovely" music. Eventually again after 10 minutes, a female voice came on the line. She was not audible and I had to listen hard to hear what she was saying.

Anyway, I narrated to her my story again regarding my concern of not receiving my bills and told her that I needed an explanation of my bill and she told me that before she can do anything, she needed to verify my account. She asked me to provide her with my home phone number, which I did. Then she asked me to provide her my account number, I told her that I do not have it because I have never received neither my internet nor my home phone. She said she need it anyway for her to do anything and if I can find it, that will be good.

Find it where? The customer service could not give it to me. For all the times I have called, I have never received my bill. Where else can I get it? I asked her if there was anything other way she can verify my information like using my SSN or anything means, she said no. The only way is for me to provide my account number. Then I asked to talk to the manager, maybe her manager knows an alternative way that he/she can help me. She said she was the manager, case closed.

I felt so helpless and I am feeling helpless. That is what you get for being a Verizon loyal customer. Now, I have to wait until I get my bill then go through the calling process again and I have no idea if I am being charged for late payments for a problem that is not mine. Isn't there a lawyer who can pick up these complaints and teach Verizon a lesson that customers are the ones who keep them in business? Does Verizon CEO look at this complaints? Soon he will be losing his job once customers start switching to the competitors. And those customer service reps, they should understand that the reason why they get their end of month pay is because of customers like us. The more we get unsatisfied, the less job will be available for them to do and soon they will be collecting unemployment benefits.

On the morning of December 29, I contacted Verizon to request they change my mom's phone number and set it as unpublished. Mom's phone is the 2nd line in my home. The Verizon account is in mom's name. I gave Verizon her account number and phone number. I was told the change would take affect in about 5 minutes.

Two hours later, mom's sitter called to say the new number was not ringing to my mom's phone. Instead, it rang to my phone. That's right. Verizon changed my number and did nothing to mom's number. Mind you, in my original request to Verizon, I never once mentioned my phone number or my account number. I spoke with 4 different people that day to correct the problem. They finally got mom's order correct. However, it would take several hours to get my original number back. Please note, I have had this number for 10 years. I was told it would be back in service by 6 p.m. that evening.

Needless to say, by 7:30 a.m. on December 30, I had to call Verizon again. I was then told the number would be back within an hour. At 11 a.m., the number still had not been restored. I called Verizon again, and the rep changed the order to happen on December 31. When I objected and told him it was to happen December 29, and they pushed back to December 30. I was not going to accept another push-back date.

I asked to speak to a supervisor. He said the supervisor was not there. I asked to speak to the supervisor's manager. He said he was not there. I asked for the manager's name/number. I was told he could not give out that info. At this point, I knew this rep was not telling the truth. He said he would look for someone, and it may take a while. He put me on hold for 8 minutes.

The rep introduced the person as Tim, a supervisor. Tim said it looked as though no one put in the order but just noted to file my number that needed to be returned. He then said it could take up to nine days. I was livid. It took Verizon 5 minutes to screw up my number, and now, I suffer without any calls for 9 days! Oh, I forgot to mention, on December 30, Verizon sent a phone service guy to my house to install something. The poor man did not know what he was to install. He said he just got an order to come to my house with a new number.

The staff at Verizon is the most incompetent group of people I have ever dealt with. This is the second time they have screwed up a simple phone request. Not one of their representatives had the capability to correct a problem created by their company rep. Verizon should be embarrassed to have these people represent its company.

I called in to switch my internet provider from Comcast to Verizon Hi-Speed. I first got a very gracious rep on the phone who swore that he would provide the greatest customer service ever and even took my phone number to ensure he would call back if we got disconnected. He quoted me a plan and a price and then after taking all the info, the call disconnected.

After waiting 45 minutes for a call back, I called back in, got another rep who told me that what the 1st one quote was not "quite right" and completed the order correctly. We received our modem a couple of days later along with a "Service Ready" date of 12/30 at 6PM. We followed the instructions to set up the modem, and install the phone filters and 6pm came and went without any service. At 8:30PM we called and got someone who couldn't find our order.

Forty-five minutes later we were told the line was still "syncing" and that it would be up by 4AM on the next day. We stayed up hoping, 4AM came and went and no service. I called back the next AM and got someone who couldn't find our service order at first, and then when he did find it told me that he would need to get approval to escalate the problem and someone would get back to us within 24 hours! At 12Noon on the 31st, I called in again and explained the situation and asked to speak to a manager or supervisor.

The person politely listened, and asked me to hold on while he got someone to resolve the problem, and after holding 37 minutes without anyone ever coming back on the line, the call disconnected. Verizon has so disappointed and angered us, and has disrupted our lives due to our having to wait by the phone for call-backs, dismantle our former router and cable lines to install Verizon's equipment, phone filters etc in expectation of a service that has yet to materialize.

Why write a complaint here? Nothing is done. Verizon sucks and exists only to rip off the customer. Complaining makes no difference.

My landline loses dial tone at least once a month. It takes them at least a week to respond. My internet speed is slower than 85% of the country and they failed to resolve this issue. I pay for much better service but do not get it. We have no landline service or cell.

I had heard on the news tonight that Verizon will be charging $2.00 extra to pay your Verizon phone bill over the phone with a credit card starting 1/15/12. I called Verizon talk to a gentlemen and he said that is correct. I think this is terrible. I will be looking for a different cell phone company that does not charge to make a payment over the phone.

Why does a customer/caller have to have their acct number ? I understand your reasoning is privacy. There ought to be another way. Why isn't the password good enough. I would guess, the majority of people, when they call you, they are at work (when you are open). Who carries their acct number around? Please consider another method. This is very frustrating to be asked. In our business, we do not require an account number to find you in our system.

On Dec 22, our phone had no dial tone and no calls could get through. We called repairs and were only able to connect to an automated service that gave us an appointment for Dec 29, which was 7 days later. We tried to call Verizon again to speak with a live representative and were disconnected many times. Then we called again and pressed the extension for "ordering services" and finally spoke to a live representative. We asked if the appointment could be any sooner and requested to have all incoming calls forwarded to another number so we could continue to run the business.

The representative promised that we wouldn't be disconnected while she tried to connect to repairs dept. After holding for over 12 minutes, we were inevitably disconnected. We tried calling a few more times, holding for over 20 minutes, and finally spoke to another representative and got our calls forwarded. It took us more than 10 tries and over 1 & a half hour to just get our calls forwarded. And the appointment, for our retail business, couldn't be any sooner.

If the no good deed goes unpunished, consider this classic phone company hassle. I'm currently in Norfolk, Virginia to check in on my ailing mom. I also checked her phone bill and noticed she was paying for a bogus $2.49 broadband modem maintenance fee and $5 more than a bundled local phone plus broadband rate. So, I called Verizon. First, I learned of a classic bait and switch. The bundled local phone plus broadband rate does not work for any wireline phone subscription, despite language on the Verizon website implying that any local phone rate so qualifies. Okay, so I found out that even with the now higher local wireline service rate, my mom would save about $5 by bundling and now qualifying for a lower broadband service rate. I authorized the switch.

The switch over provides access to 3 custom calling features like caller ID. But the switch inexplicably eliminated the presubscriptions to my mom's intra-LATA and inter-LATA long distance carrier. Gee, how inconvenient; how anticompetitive. The Verizon rep never got the training nor thought to mention that the upgrade in service somehow implicates long distance presubscriptions. Of course, the logical and practical way would have been to maintain the status quo. That's not the Verizon way. And remarkably the Verizon rep did not even try to sell Verizon long distance in addition to the soon to be discontinued but heavily promoted DirecTV, and the vastly profitable $4.95 a month wireline maintenance fee.

So despite taking service for scores of years, my mother's upgrade order somehow is treated by Verizon as though she has just begun to take service. But the Verizon rep does not ask about presubscription and the default position must be made no long distance carrier selection. Therefore, my mother has special local dialing features she won't use. And now she cannot possibly make critical long distance calls to family living away from Norfolk.

Way to go Verizon. You have put my mother at some risk. But I don't live in Norfolk and am scheduled to leave tomorrow. What do I learn from this incredible hassle? Verizon has yet to evolve from the bellhead, bureaucracy that it has always been. The repair arm of the company apparently cannot talk to the ordering and billing department. No one takes ownership of the problem and no one is going to make any effort to resolve the problem, or mitigate the hassle.

So from this transaction, I see Verizon staff as either undertrained or cavalier about following the protocol for handling service upgrades from existing customers. Maybe this shows that Verizon simply does not care about its wireline business with its apparently low margins and needy customers. It just so happens that my mother relies on wireline service exclusively; she couldn't make a wireless call even if she had service. So, Verizon matter-of-factly disables her lifeline to the rest of the world. I will file a formal complaint with the FCC. But I surely cannot expect that bureaucracy to do any better by my mother and me.

They sold me a global data package and assured me it would be only $20 for the five days I was in Canada. I called back when I got data alerts about going over my usage, but they told me to ignore those data alerts and that I was only getting them because my plan hadn't been registered in my account yet. They promised me I had more data than I could ever use in 5 days and it would only cost me $20. The bill came with $1507 in roaming charges. I've been through three levels of supervisors and they are only willing to credit $600 for their error. I should not have to pay that money. I would have just used the hotel's internet instead for $15 a day if they had been honest about what it would cost.

We have had Verizon DSL and phone service for about two years now. Last year, around October, our internet kept dropping the signal. I spent countless hours on the phone with Verizon and they finally fixed it after a few days or weeks (can't remember). Now this year the same thing happened! But this time it was much worst.

Our service has been in and out for the past month. We had a tech come out and take a look and all he did was replace the modem. When our signal dropped we asked him to stay to make sure it came back up and he rolled his eyes and said I guess I have no choice. He also promised to call us the next business day to verify that switching the modem fixed the problem. Of course, he didn't call and the internet was still down. I've called and spoken to I can't even tell you how many people. All have said, "We're so sorry. We promise we will follow this case until it is resolved and we will call with updates."

I have yet to receive a call back from anyone about what's going on. Today, again, we had another tech come to my home. Because of work, we couldn't be there but had our building manager in the apartment with the tech. I left a letter stating the problem we were having and requesting a call from him before he left to make sure that the problem was resolved. I also called the dispatch department and spoke with someone who said they would also follow up and call me with an update on ticket. Did I get a call from anyone? Of course not! I have lost all trust in Verizon. Oh and guess what? I still don't have internet!

I am just an average Joe. I don't have much technological knowledge. I've had my internet and phone serviced through Verizon for many years. Back in August, when I called them to troubleshoot my billing question, they offered a "package" deal which included wireless, DSL and phone service as a "bundle". I signed up for it because it would "save" me money. Even though I was told that my service would start within one week, it actually took over a month and only after numerous phone calls did they finally get the service to start working properly. Well, actually that's when things really actually took a turn for the worse. Since this "new" plan, my DSL connection kept dropping and I can barely use the internet. I called their internet technical department, and customer service department to resolve this. They did try to help figure out what the problem was but after countless calls and one technician coming out, they couldn't figure out what the problem was.

So after three months of trying to resolve this problem and not being able to use the internet, I lost my patience and called them to cancel my internet service. Well, this is where my biggest problem comes into the picture. As I've said before, I am not a tech savvy person, just an average citizen using the internet service. When I called the company to cancel my internet service, the representative never gave me any warnings that I would lose all stored info in my email. They should have informed me of this and advised me to make sure to transfer the email addresses or email data because I would not have any access to my email! It's a common courtesy, I would think—after all, I have been their client for 15 years!

I had no idea that I would lose my email address. I thought I would just not have the internet service. So the next day when I couldn't open my email, I called Verizon and only then they told me that I no longer have access to my email because I cancelled the service. Obviously, I was very irate, so I called the customer service department and tried to see what can be done. This was only a day or two after my service was cancelled. When I spoke to their "elite" team, the representative told me that they would be able to "repoint" my email address, which would mean I would be able to retrieve my email data. She told me she would just need to re-activate my internet account so that I can have access again. So I confirmed this with her and she was to re-activate my service.

Well, two days ago, she called to tell me that my service was now active and that I can call their tech department to have my email address "repointed". So I called the tech department and this becomes even a worse nightmare. They tell me that they cannot repoint my email and even if they could, I wouldn't be able to access any of the information that was in my email account anyway! I am now completely frustrated with all the conflicting information I keep getting from Verizon people! I have paid thousands of dollars over the years to Verizon and this is how I am treated? This is highway robbery and very, very bad customer service!

On January 31, 2011, my final bill from Verizon was $323.57, which included an overcharge of $200. After numerous discussions with Verizon reps from different divisions (Customer Service, Billing, Finance), I received an amended bill for $376.31. I wrote letters to the collection agencies and to Mr. Lowell C. McAddam, the top man at Verizon who is earning over $8 million/year and who apparently referred my concern of being overcharged by $250 to Verizon's "Executive Response Team." By the time I was able to convince this team of a more accurate amount, my name had been sent to collection.

I paid the revised amount of $126.46 on the same day that the team advised me of such, July 7, 2011. Verizon refuses to acknowledge its mistake and the credit reporting companies have listed Verizon as an "adverse account." The reports state: "Account paid in full; was a collection. Date closed: 2/10/11. Date Paid: 7/8/11."

The fact that Verizon tried to extort an extra $251.85 is not mentioned. The appearance is that I merely paid my bill on July 8, 2011, five months after my account was closed and that the bill was paid through collections. The reports reflect "incomplete information," which is contrary to the Fair Debt Collections Practices Act (FDCPA). If justice is to prevail, my credit reports should not have Verizon as an "adverse account." I included every document relevant to the facts as they occurred. For whatever reason, the reporting agencies seemed not to understand that the corrected bill that was fully paid on July 7/8, 2011, was not the amount sent to collections, which was $376.31.

Verizon as well as TransUnion, Equifax, and Experian are in violation of FDCPA. But I am the only one person who was abused by a giant corporation and with the collaboration of the reporting agencies; I am forced to suffer an "adverse account" until 2017. As a retired educator, I do not earn over $8 million to hire a multitude of lawyers to fight this outrage. How do I make these independent credit agencies realize that Verizon actually does make mistakes. I provided the facts and the evidence to demonstrate the "inaccurate and incomplete information" provided by Verizon. To no avail. Maybe it's foolish, but I can only hope that enough people recognize the insidious practices that seem to be rampant in Verizon as well as with the reporting agencies.

It takes effort; if a sizable number of people complain, eventually even the mighty must fall. My credit reports state that Verizon is an "adverse account until 2017." This is unfair and a clear violation of the Fair debt Collections Practices Act which prohibits "inaccurate and incomplete information." Verizon's information to collections was obviously inaccurate ($251.85 inaccurate) and incomplete (the fact that the correct bill was paid immediately upon request from Verizon, not from collections).

So we can put a man on the moon, but for Verizon, a company that has been in the business of phone line service for umpteen years (well their parent companies have), cannot perform a simple land line hookup in less than a week. I called on a Sunday evening (silly me) to set up a basic line at my place of residence. I informed the order department that I was interested in the basic pay as you call service, which is called "sensible minute" on their website quoted at $2.99/month and $0.11 per minute for outgoing calls. I was informed that it would take four days to have a technician to come. I was not pleased, but finally accepted the delayed appointment. Before concluding the order, I wanted to make certain my monthly bill would be appropriate for the plan I was interested in. The rep informed me that my bill would be $24 plus tax. I quickly interjected and told him that he was signing me up for the wrong plan, and before he could reply, I was put on hold and disconnected from the call. I attempted to call back, but for the rest of the evening, I could not get through to anyone.

The next morning I was able to get through to the order department to reaffirm the order status, and once again make certain that I would be signed up for the appropriate plan. It turns out the order had been cancelled (thanks for the courtesy call Verizon) and I had to start from scratch to get everything set up again. I was then informed that the "sensible minute" plan is no longer available, and the next option would be a $12 a month plan plus tax and $0.08 a minute for outgoing calls. I was a little perturbed considering the plan is still mentioned on the Verizon website, but finally accepted the offer after voicing my dismay. She informed me that a technician would be coming between noon and 5 to set it up. Great!

At noon I received a message on my voice mail (cellphone) asking me if I live on the first or second floor of the two level apartment listed at my address, and to call an 1800 number to give them this information. I called the number, and after being on hold for about 30 minutes, finally made it though, only to find out from the technical service rep that the address associated with the account is inaccurate. I once again go through the entire line of questioning and make certain that all information is correct. She informs me that she has the ability to set the appointment at a higher priority. Great! I can expect to be connected between 12 and 5 Tuesday.

7:00 PM rolls around without a call, or ring at the door. Once again, I call Verizon only to find that there is no record of my calling the previous day, and the address listed on the account is once again incorrect. She says she can have a technician out the following week to install the line. At this point, I couldn't help but give her the third degree, blasting Verizon for the ridiculous hassle they continue to put me through, just to set up a basic land line at my home. I asked her if there was anyway to bump up the service to a high priority, due to the circumstances of two consecutive blow-offs, and she just refused, and would not hand me over to her higher-ups. I finally had to cancel the order out of principle. I refuse to give Verizon one cent of my money for any of their services now, or in the future. What a piece of ** company. I lost many hours from work and home, but I still am without a land line at home.

Time and time again I had trouble with Verizon, and their poor services, from product service, to the customer service. This entire company rips off customers who aren't willing to spend hours debating, and arguing over the bill, to get things corrected, only to see the mistakes happen again. I suspect they had built their business over these malpractices. Almost 6 months back, I signed up for a Verizon bundle 3ple for $84.99. I spoke to a handful of customer service, billing, and account reps while signing up, only to find out that they had been billing me at $174 per month.

Obviously I am not very proactive in monitoring the bill from Verizon, until lately, and when I called to discuss about the situation, here is what I was told, "your service is suspended and we need you to pay another $400, before we could talk about correcting your account and crediting this ". I also learned that somebody from Verizon, while setting up the bundle, had set it up for a double bundle for $104.99 plus tax, plus phone, plus tax. Funny as it could get. Triple bundle is $84.99 and double bundle is higher! Gosh what were u smoking?

Local home phone for $40 with just limited options (not even a caller id), rip off, rip off, rip off. The only reason I kept the phone with Verizon was, the triple bundle since I could get Magic Jack for $19.99 or Ooma, which is almost free. Verizon does not have the legitimate business policy, as a matter of fact, all of these look like their foul business model. I once had a very bad experience with Verizon wireless, and now the phone company. I will never, ever, ever, ever, advice anybody to buy Verizon products/service. I am a highly dissatisfied customer. This is a company for customers with deep pockets, because they will dare to drain your wealth before you wake. Beware of the greedy dog,Verizon! Get rid of the greedy dog.

I am very troubled by the level of poor customer service I have received from Verizon. On November 3 2011, I moved across town in DC, only five miles. I made 3 appointments to have my phone and fax service transferred, a main phone line and a fax line. On all three occasions, no one ever showed up even though I stayed home all day and waited. When I called your dispatch, I was assured that the technician was scheduled to come to my home; yet no one ever arrived. I finally canceled my service after weeks of trying out of sheer frustration. When I canceled my phone service for both lines, I requested that a recording on my main phone line announcing the disconnection also include a message instructing callers to call my new number (which I was forced finally to purchase through another VOIP company). Yet when I called my main number today, the recording merely stated my phone had been disconnected and "no other information is available about my number.

This level of customer service is absolutely appalling! Why was it so difficult to simply move two lines across town, not even five miles apart? What is Verizon's explanation? The least they can do is to put an accurate recording so callers can reach me. Now I am forced to send e-mails to hundreds of people notifying them of my new telephone number. I have been a corporate executive for years in consumer facing companies and I am now a consultant to multinational corporations. If treated my clients this way, I would be out of business, yet Verizon continues to collect monthly charges from customers who are at the mercy of their unacceptable service!

I have been trying for 5 months to straighten out my monthly bill with Verizon. They advertised a bundle at $84.99 (+$10 for upgrade to internet). I was given a $200 gift card for signing a 2-year contract. Now, they charge me $114.00 for the bundle and say that the $200 was an upfront payment of the discount. They continue to advertise the same deal with the same terms. In addition, I have added charges, duplicated charges and I have spent on average 5-6 hours every month with various people to correct my bill. They all deleted expenses and gave me $20 discounts, but it never corrected the bill so I am overtaxed as well every month.

It's a long story but very much the same as the story from Christine from upper Marlboro MD that I just read on your web page.

We have no FiOS TV. I was on the phone and internet for over an hour with them. Today is a Friday, and they say that we cannot have any serviceman here until next Tuesday. What a terrible, terrible service.

Unacceptable service and billing. I waited 2 days, 8 hours each day in an empty office for a Verizon technician who never showed. I called Verizon customer service and it took 1.5 hours to tell me the department they needed to talk to was closed. I got a bill that is $100.00 more than quoted with promotions I never signed up for. They never applied $100.00 credit promised for no-show. They charged me $99.99 for an activation fee that I was not quoted when ordering the service. Verizon is the only internet and phone service provider I can choose in Oxnard, California.

I have just checked my monthly bill, to find they have never honored the 14.99 a month rebate they promised when I upgraded service. In addition, they also, without my permission, added a 10.00 security service which was hidden for the first three months because they "refunded it". When I went on the site to find my contract/agreement I can find no trace of it? I am now in the process of trying to resolve this, but hold put little hope.

Since spring of 2011, Verizon is rolling out its new Intermedia Guide release 1.9. A new software that gives customers many enhanced features and upgrades. The rollout of new IMG 1.9 is finished throughout the nation early October but not for the Massachusetts customers. Verizon production manager Joe ****, who manages the rollout of new IMG, through his tweets and blogs on Verizon forum, several times already issued dates for the rollout of new software for Massachusetts and New York customers only to renounce later his self-established dates of rollout and announce of one after another delay. By my count, there were already 4 delays of promised rollout dates of the new software by Verizon. November 15 is the new carved in stone date of rollout for Massachusetts customers were announced in Joe **** tweet:

I personally called twice to Verizon customer service and Verizon representative and then his supervisor assured that rollout is scheduled for Massachusetts November 29, 2011. But now, it's almost guaranteed not to happen. In November 22, Joe **** produced one more tweet informing those who read his tweets, not Verizon FIOS Customers but those who he chooses to answer to, that it will be another delay for several more weeks for New York and Massachusetts customers who are unfortunate enough to be compiled together in Verizon VHO-6. Verizon upgrades new software by VHO, one at a time.

There was no formal explanation on Verizon forum why delays have become a routine and again, we are the only region in the nation not upgraded. There was no apology but just vague and meaningless referral to several more weeks of another delay. This kind of treatment of the customers is like a standard operation procedure for Verizon and I wonder when somebody from the top management of Verizon will intervene to, at least, explain to hundreds of thousands Massachusetts Verizon FIOS customers why they are being discriminated in getting new software and all new features associated with it.

I called to see what the $4.50 charge on my bill was. I had to press a number after number. And when I got someone she could not help me, she passed my call to someone that hung up on me. And when I called back, I had to keep pressing the numbers and then the guy would pass it on and said that someone would call me back. Do you call this a service? If that is a service, I would like to know what their poor service is.

I have been having problems with my phone and internet for about 2 weeks with Verizon. I noticed my phone line was down. I initially thought it was the battery. About 3 days later on 11/15/11, I noticed the same message (no line) on my phone. There was no dial tone. I also noticed the internet service was out. I contacted Verizon. I was told the earliest they could get a technician out was the next day. I was told a tech will be sent out to my residence between 1 and 5 pm. A tech finally shows up around 3 pm. He fixed the internet and left without fixing the phone. I asked why he was leaving. I was told not to worry because the phone will be back in service 30 minutes after he leaves.

2 hours later there's still no phone service. I called Verizon. They finally fixed the problem around 9 pm. I woke up 2 days (11/18) later to use my laptop. I observed the same problem. I called Verizon. They said the earliest they could fix the problem was the next day. I asked to speak to a supervisor explaining to him I was a doctor who couldn't afford to be without internet given that patient care would be interrupted. I also couldn't stay home another day after doing so the wed before. I had to be at work. They promised to have a technician out between 4 pm and 8 pm. No one showed up. I called again on 11/19/11. No one showed up even though I was told someone will be sent out. Somehow the internet and phone comes back on early hours of 11/20/11. Being that I had so much to do, I picked my laptop and started working. About 3 hours into my work, everything went out.

I called Verizon. After 6 hours of going back and forth with Verizon, they finally agreed to send out a technician the next morning at about 8 am. I wasted the whole day Sunday. I wasn't able to do any work. 11/21/1,1 Monday, I get a call from a Verizon rep informing me a technician wasn't going to come that morning but in the afternoon. They had installation appointments after which they would address other problems. I was irate explaining to him my ordeal and how I couldn't take another day off given what I do; he promised to call back. A technician finally shows up at about 9 am. He claims the problem was with some wiring which he fixed. He left. Not even 20 minutes after he leaves, everything went out. I called Verizon again. I was told the tech already left they would put in a new order.

After much screaming on my end, a technician was sent out at about 2 pm. He arrived almost 30 minutes late. He told me on arrival the problem was outside. Mind you, I had to leave work and run home to be home. I was told I didn't need to be home for the problem to be fixed. So I left but asked the technician to contact me when he was done so we could test the phone line and internet. I went down the street. While the technician was still present at my residence, I got a text that my work order was closed. I was upset that they closed my order when the problem had not been fixed. I also confronted the technician with the text.

He claimed he was still working. I called customer service and tech support. They denied that the work order had been closed. While I was on the phone, another text came in and said that the work order had been closed. I called the technician and he claimed he had left. I was unhappy. I called Verizon again and they claimed the problem was fixed. When I insisted that the technician check the phone line and internet to ensure the problem was fixed, the rep told me they would have to come back the next day. I threatened to take action if that tech did not return right then; she later called back saying the tech will return.

11/23/11. The same problem recurs. I call Verizon yet again. I was told I had to do with a cancellation of service order I had placed that was cancelled but some how fell through the tracks. I asked him if he was sure and if the problem was resolved. He assured me I was fine.11/24/11, Thanksgiving Day: same problem recurs. Being Thanksgiving, I decided to wait till the next day to call. I called on 11/25/11. The technician claimed she wasn't aware of any problems I have had with my service in the past. In other words, I was making things up. There was no sense of urgency. She told me the earliest they could come out was 11/27/11. I asked her for a time. She told me she didn't know and that unfortunately she couldn't tell me. I should just wait till Sunday and someone will contact me to let me know what time a Verizon tech will be coming. At that point I hung up.

Meanwhile on 11/18/211, they withdrew $113. It's earlier than the payment due date from my checking account even though I didn't have service.

I was only offered a credit of about $30. After much screaming, they decided to increase the credit by about 20 more dollars, telling me they couldn't offer any more or do anything more.

Shame, shame, shame, Verizon.

Since January, my bill was crammed with unordered bundles and it took months before I got it resolved through the NJBPU about 3 weeks ago. Around the same time, my phone in my upstate NY home developed a loud hum. I called for service and I was given an automated appointment. I didn't want and I couldn't make the automated voice understand that I didn't want it. The next week, I tried again, got an operator and I was given an appointment for the next day between 12 and 4. At 3:45, I called and I was assured that the appointment was still on. At 4:15, I called again and the dispatcher in Woodstock named Sandy told the main office that all the technicians had already left for the day. In disgust, I made another appointment for the following week between noon and 4 and the technician showed up at 7:30 AM. I had just arrived at 4:30 AM because I work at nights. The technician said that he had not been told between noon and 4. I believed him.

Meanwhile, on the week of November 14th, my NJ line developed a hum also. I called Verizon on Thursday, the 17th, late at night and the soonest they could arrange an appointment was 6 days in advance, which will be on Wednesday, the 23rd, between 8 AM and 5 PM. On Tuesday morning, the 22nd, my phone went completely dead and I called again. They said that they couldn't come sooner than Wednesday. Although they said it probably wasn't necessary for someone to be here, my wife stayed in all day. When I got home around 6:15 they still had not arrived. I called and spoke to Mathew and I told him that I've been waiting since Thursday and want this repaired today as promised. I told him that Verizon apparently doesn't understand what the word appointment means. He checked and said they now couldn't come again until next Wednesday! When pressed, he said someone had come today but couldn't gain access to the outside box. I explained that was impossible. The box is easily accessible.

I asked for a supervisor. I was given to Alicia and told her my story and she said she would call back on my cell. When she did, she said she spoke to the foreman and he would try to come on Saturday. At first, I agreed but then realized what happened to Friday. I said if they couldn't come today as promised, I understand tomorrow is Thanksgiving but I would expect them on Friday. She said that couldn't be done so on my request, she gave me to her Supervisor, Paul. I don't understand why if they missed my appointment, I should go back to the end of the list. I should be first on the next day's list. Paul also refused to give me an appointment for Friday but said he would bring it to his supervisor's attention. Meanwhile, here I sit with no phone service for at least a few more days with not just one but 3 problems with Verizon in a short period of time. I am totally disgusted with Verizon. Since 0 stars is not an option I give Verizon one.

No stars because they deserve a zero. Verizon is the worst company there is. The word customer service is foreign to them.They dump millions of dollars into their marketing and actually buy off people to use their service-then screw them on the back end.You have to wait endless blocks of time to get through to them and when you do it's still a nightmare.

They do not have enough employees to send out to help you because they had that big lay-off and cut-back. All they care about is selling you a sleazy agreement that never comes to fruition. They have had so many law suits it's ridiculous (look it up). They need to amend their freshly painted trucks that boast: lighting fast internet to include: that comes with shoddy slow service and we don't care. Skip 'em, no matter how good the deal sounds. Who has to buy and bribe and bogard customers? A bad company, that's who.

Last week I had problems with my the Fios box. It took 20 minutes to get a rep. I had to wait a week before a tech could come out. He was to arrive somewhere between 8am and 5pm. I live 45 min to an hour from home ( depending on traffic). They refused to give me a time so I had to take the day off. Wouldn't you know he came around 3:30? He was very polite but I ended up with more problems. He ended up giving me a new box. Called to activate it and left about 5:30 telling me it will take about an hour for the download and that he would call me the next day. He even gave me his card. The download failed and waited until 10am before I called him (both mobile and home). Just got his answering machine and left message several times.

In the meantime, I contact customer support. It was eventually almost two hours before the tech figured out that the box was bad. He told me he would send a new one but I wouldn't get it for 3 days. I told him that was not acceptable . I explained my frustration and told him I wanted a tech to come out. He was kind enough to set this up for the next day. Sunday between 1 and 5. I even called back to see if he really set it up and he did. So today I waited and called again around 3. And it was still scheduled. 5 minutes later I got a call saying he could not make the appointment! Monday, I am calling customer service and cancelling my service. Nobody should be treated this way! Caryn F.

I had no phone service on Nov 16 and 17. I called twice, checked out their advice how to correct no dial tone. It did not work. I was told they will check out in 5 days. I said it was unacceptable. I got no satisfaction. I had no phone service for 6 days!

A Verizon sale representative at a corporate retailer in Stuart, Florida talk me into upgrading our broadband card from 3g to 4g. It was made explicate the change was only to the device and not to change our data plan from unlimited to a limited plan. Verizon, obviously promotes the new device to get customers on a higher rate plan as well as upgrading device. This was not disclosed verbally, but I am sure it was in the long fine print agreement.

I was charged for two movies that I did not order on Flex View. I've never used that service and I'm still not sure what it is. Verizon transferred my service call to 5-6 people for a call time of over 1 hour and then transferred my call to a Spanish language speaker, and then hung up on me. They said that the charges could not be removed, so my only option was to pay for it or cancel the account and pay a cancellation fee. It was an unacceptable service. I am going to change my service immediately.

I switched over to Verizon Internet from Comcast and the day the technician was supposed to install the equipment, they never showed up. Several days later, a technician showed up, unknown to me, and installed the phone line. The equipment was mailed for me to install and from the first day the internet failed to connect, I have spoken to the Verizon technical support at least ten times over the last several weeks and I still have connection issues. A technician was supposed to show up to work on the line and again they never showed up. I spoke to the dispatch officer for Verizon and his excuse was work overload so I was bumped off the schedule.

To date, I still have internet connection problems and the work that the technician did is not fixed inside my home including wires hanging out unsecure. They are the worst service I have ever experienced. Do not use Verizon for your internet needs as you will more often than not be connected to the internet and you will spent countless hours on the phone trying to fix it!

Verizon has placed all kinds of messy boxes and wiring in front of my house. I can reach out and touch it with a broom from my upstairs window. I get headaches if I sit in my front room near the mess. The telephone pole broke in half and landed on my house. I asked them to relocate across the road where they would not be so close to anyone. They laughed in my face. Please help.

We tried to activate 2 alltel phones that were activated when Verizon bought alltel. They would not activate them so beware of Verizon. There are still alltel offices around or/and online. Think if you buy something by law they are grandfathered in Verizon is/are dirty Heard that a lot.

They are of no help over the phone. I paid my bill on 11-2-11 and on 11-3-11. I can't make a call at all. I called Verizon and I was put on hold for 20 minutes. Then, I spoke with everyone on the service department. I got no help. Now, I have to wait on someone to call me back. Now, who is making money and who is losing?

I have been on hold with Verizon for over 1 hour. No one here knows what they are doing. I have been transferred 5 times . Does any one know how to get to a competent person at Verizon?

My landline has been out of service for 2 months. I cannot recall anymore how many conversations I have had with Verizon representatives. The story changes all the time - sometimes they claim that the problem is in the wire in our apartment, sometimes they say that a lot of people in my area are having problems and they are fixing the main line and after that is done, everything is going to be fine. Well, it wasn't. Finally got a technician to show up. No problem there - nice guy, helpful. He found no problems with the wires in our apartment. According to him, the problem was at the Verizon building and they just had to check that and fix it. Many day later, no phone service. The help line on the phone is busy, I have been on hold for 30 minutes now.

After I moved in to my new house, I lost all Verizon promises for "Ruling the air" and not only in the house but outside too. I was told by a Verizon rep. that they had a problem with the local tower. Later that week, I received a phone call from a repair man informing me that they took care of the problem and all services are restored. Next day, I lost calls again.

I had numerous conversations with Verizon. Every time a different promise, and a different trouble ticket was opened. Nothing was resolved. At some point, they offered to purchase a network extender for $250. It is outrageous. I'm paying nearly $250 a month for 3 phones and all of them do not work properly with batteries dying very fast, I cannot keep a normal conversation. I have to walk outside around the house to get a good spot. Sometimes, I have to run across the street while on the phone to get a better reception.

I've had problems with my phone service for years. Today, October 27, 2011, we are without phone service again. This time it has been out for 6 days. Two technicians were out on day 3 and reported back that the problem was resolved.

I spent countless hours with an automated service and have spoken to numerous employees (one representative even transferred me back to the automated system). I am unable to run a business, lost hours, lost pay, lost customers and lost confidence. Verizon is a nightmare.

After nearly a year and repair call after repair call, my landline and internet seem to be stable (I'm keeping my fingers crossed). I had to threaten Verizon with going to the NY State Public Service Commission before they focused on my problem (static on the line, can't receive incoming calls, loss of DSL signal) - usually caused by wet weather and deteriorating copper lines. They don't want to replace copper lines because they want you to get fed up and switch to FIOS (fiber optic lines).

To help all you folks with the same problem as me, or worse, contact your state Public Service Commission - or at least threaten to do it. To avoid a large fine, Verizon will act quickly. The NY state complaint number is: 1-800-342-3377 from 8:30 - 4PM. Good luck to you all.

For months now (over a year even), I have had issues with my landline via Verizon. Service calls cancelled and when a tech did arrive, the day was calm, clear, and sunny; no noise on lines. I use and have to have a landline for work. This is part of my income as I do phone support. Anyway, it's ridiculous that they cannot pinpoint the problem to their lines outside of my house since inside wires aren't affected by wind, rain, snow, etc. We can't get FiOS because it's not available here, but a new housing development less than a mile away has it. We have had it with Verizon and have been customers for a long time. They've got poor CS support and "failure to fix" issues.

I have severe static on my main land line. I went through the online check on the Verizon site which showed that there was nothing wrong with Verizon's outside lines. Problem occurs with all three phones on-line, and when I put another phone from the second line into primary, static occurs.

I scheduled service call for 8-12 today. When no one arrived by 11:30, I called 800 number to find out why. I was told that Verizon had cancelled the appointment because it was not an outside problem. They did not tell me that it was cancelled. There is a $91 service charge; this was the first time this was mentioned. The service person is not allowed to touch phones or check inside wires, as they are not owned by Verizon; this was also the first time I was told about this. The phone representative could not advise me what other company might help me with the problem. When I asked her if she knew of someone who could help me, her answer was "Why should I?".

I still have severe static problem with no resolution, and I have missed a day of work for an appointment that Verizon cancelled without informing me.

A Verizon tech crossed my 96-year-old mother's phone line with a food/catering marketing. This resulted in my mother not being able to receive her personal calls. However, she was receiving (starting at 7 am) the food market's calls. She was averaging approximately 8 calls per 30 minutes. This went on for more than two (2) days. Verizon, to fix the problem, shut down my mother's phones, resulting in her not being able to make any outgoing calls. So, to fix the problem, they cut her off from any medical or family help. I thought that being 96-year-old heart patient would have Verizon make some effort, since it was their tech who crossed the wire to get her service up in a reasonable amount of time. I don't think 3 days is reasonable.

A neighbor had a tree come down two years ago which ripped out the phone line from our house. At the time, we were only using cell phones. The Verizon technician that came tore out the line and said we wouldn't be responsible for a new one if we ever wanted service.

Six months later, they charged me over $100 for installation of lines when we did want new service. The service has never been right. In the first month, they were out here over 25 times trying to rectify a static, off-hook, busy sound on my line. That was 25 days inconvenience, 25 days waiting around. I was told I would be credited for two months of inconvenience. I was credited $2.99. The request went from CS to pole guys, line guys, managers, supervisors, etc.

Finally, the truth. The copper on the poles is corroded, rotted and getting wet. There are too many lines into one box. They are not allowed to fix copper because they're transferring everyone over to FiOS, which won't be available in my area until possibly 2015.

So I dealt with static, noises, others talking on my line, and interference, especially in severe weather. Now, a year later, three days after seeing a truck accidentally take out a line out front, the phone just completely died mid-conversation. I had my ill mom here who couldn't be left without a phone. They put it in as a medical emergency, but still didn't show up for eight days, the original tech date. They restored service, but the static and interference was worse. They said it has nothing to do with the line that was recently ripped down. So I called for a tech. They came and determined once again that the situation was on their end. They said they fixed it, but it was the same.

Then a week later, there was no service again. A week later, they restored service again, but the static and noise is continually getting worse. They come and start each time from the beginning. They continually try to deny there is a problem, and sometimes even stand right here in front of me telling me they can't hear it. So I get out the old analog phone of mine and show them they can. It's a terrible circle of confusion and lies, and nothing is being done.

This is a stupid $16 a month line that has caused me thousands of dollars in missed work, and way more time than I want to think about in waiting on hold, reopening tickets, and explaining things from the beginning each time they come out or I have to call. This is absolutely unacceptable business customer service. It reminds me of exactly what Worldcom did to their customers. I feel ripped off, used, and taken advantage of. I want to be credited for this inconvenience and disaster of a service. I feel that the least that they could do is to admit they can't fix it and compensate me in some other way.

For the past 3 months, our cell phone service has been so bad that from our home, I can rarely complete a call. The calls either become so discontinuous or hard to hear that somebody hangs up or the call itself is dropped. I have contacted Verizon numerous times and have been told only that they are aware of the problem and are working to fix it but can give no schedule for completion.

Others in our area complain of the same problem, but there is apparently no resolution in sight.

For over one year, every time there is wet weather, I get static on my phone line and can't receive incoming calls. Since Hurricane Irene, I have noise on my phone line, which denigrates my DSL signal. It is then not strong enough to connect to the internet. Often when I receive a phone call, the internet comes back on. If I make or receive another call, the internet goes down. I purchased a new DECT 6.0/1.9GHZ phone which does not interfere with the 2.4GHZ router. It didn't change anything. Also, I replaced the DSL filter. It didn't change anything. I have tried re-booting the modem. It didn't change anything. I changed the channel on my router. It didn't change anything. None of these recommended things have corrected the static on my line and the loss of my DSL signal. They know it's the copper cable. The tech says Verizon will not replace copper cable. Is there a hidden agenda here? Does Verizon want us to throw our hands up in the air and say, "Okay, you win, I'll change to Fios."? Guess what Verizon? I'm changing to Optimum!

Our phone service and DSL was not available at our address from September 8, 2011 to October 8, 2011. Verizon wants to charge us from September 9 through early October (this is when we started calling to see when the service will be back) even though they know there was no service at my home. The flooding caused by tropical storm Lee in West Pittston caused major damage to Verizon's equipment. A Verizon field worker confirmed it was taken out by the flooding, and it was impossible to get service to my address.

My landline phone has been working on and off for all of 2011. Either I couldn't receive calls or couldn't make calls, or both.

When technicians came out to "repair" it, they each assured me they had fixed the problem "permanently". It was usually a short somewhere. At one point, they charged me a $100 service charge because I didn't have the "maintenance" agreement. I said I'll pay it, just fix it! I paid it and soon after that, the phone went bad again. When I called billing to get my money back, they agreed to give me half the money back.

I have had no service at all since before September 20, 2011. This means I have no DSL, either. Some technicians have said, "There are no good cables". I don't know what that means. Several techs gave me their numbers to contact but they don't answer my calls, or their voicemails are "full". One tech returned my call but his accent was so thick I couldn't understand him. And this is a communication company?

I asked about getting Verizon for my business telephone needs--two lines and Internet bundle. I was told that the total would be around $124 a month. I was sent a bill with all sorts of connection fees that I was never told I was going to have. They put in a 2-year contract for a main line, and a 1-year contract for the second line without being explained any contracts. I was charged for services of lines being connected that I was never told was going to happen beforehand. My total bill was $457.27.

I am asking for them to prove any disclosed fees from the "recordings" that they have, and they cannot provide any proof of such disclosures, to date--just stated that it was disclosed. I feel that an employee of them failed to mention the fees to make some sort of quota. They have not proven to me in any form that I accepted any of the not-mentioned fees and just sent me a bill for an outrageous amount. No phone calls were even made in the two weeks that it's been connected.

My company has been dealing with the bad service that Verizon local service provides. There are days that we have two to four phone lines out at a time. They are at our place of business just about every other week trying to fix the problems with the phone lines. I have explained to Verizon that when our phone lines are out, we lose money, business and customers. They have sent Verizon techs to temporary fix the problems that we have with our phone lines. The tech comes into our company and fixes the problem. Then, in a few days, we have the same problem back again--sometimes, even worse. All the Verizon techs know our company when we call. That's how bad the situation is.

On Monday September 26, 2011 my elderly (88-year-old) home-bound mother's phone ** went out. She lives in Queens. I live in Staten Island. My mother is disabled and has her lifeline through her phone service. She called for repair and was told she could not have repair till Thursday September 29th. She waited till then with no service and no lifeline, no way of making a 911 call or any other in the event of life and death.

On Thursday Verizon came. They replaced a pear (what I was told) and then told her after five minutes her phone should work and they left. Five minutes came and went, and the phone did not work. Number one, they should have made sure that the phone was in working order before they left (job left unfinished). My brother had been calling them in her behalf from upstate, then I got involved on Friday morning. They assured me (a Ms. **) that it was in the computer for the phone to be repaired between 8 and 5 on Friday Sept. 30th. No one ever came. Then I called again and asked to speak with a supervisor. No one has called or spoken with me....say they will call back.

We are being given the runaround by Verizon. Now they are saying no one will be there to repair her phone until Monday October 3rd. So, an elderly home-bound, disabled person with a lifeline that does not work because she has no phone service, is so upset and has no access to the outside world. How is this allowed, and why is this acceptable? I told them when I spoke with someone named Nick VA29946 (the number he gave me that I was going to report this). He was not nice as he would not let me talk to a supervisor. He also gave me a number which he rattled off so quickly for Monday's repair report NYB402Dk56 and another report NYB402DNAS - (not sure if they are all correct).

Then he said it does not show in the computer that any one came on Thursday. I told him someone did come and they never completed the job; they just left before making sure her phone worked. He tells me well she has to wait her turn till Monday. She did wait from Monday until Thursday. Now because they failed to fix it on Thursday (their lack of ability) she has to wait again? They all have their wires (no pun) crossed at Verizon. This is so insane it's comical.

I really hope someone at Consumer Affairs will see to it that this woman has some working phone service and that some consequences are served to this company. If my mother dies because she has no phone service, can't call 911 and use her lifeline, then who will we blame and sue at the very least? I am asking you to please look into this matter so it doesn't keep happening to people, who are at the mercy of Verizon and their incompetent repair service.

Thank you for your time in this matter.

I lost my phone service on Tuesday, September 20, 2011. No dial tone.

I was unable to call Verizon. Phone was restored on Thursday, September 22, 2011. I used the phone to call Verizon and was told that something in my house was creating an open line. I was told that "if your phone line does that again, disconnect all phone lines and Internet lines to verify it's not one of your devices".

An hour later, the phone lost dial tone once more. On Saturday, September 24, 2011, I had enough waiting for the phone to come back. I drove around until I found a working payphone. I called Verizon once more. They did a test line and told me it was on their end, and they will get a technician on Thursday, 29th of September.

Last night I called about 9 p.m. because the phone was still down. "Sorry, the technician's hand were full, and he didn't have a chance to fix it", was the answer. This morning, I called again and they say there's a cable issue and they won't be able to fix it until Monday, October 3.

How long until it's actually fixed?

They supposedly fixed the inconsistent "dial out and in" yesterday, but it is back today. I can dial out certain numbers, but not others. It is true that the problem is slightly different today; first you must dial one message. I can't tell if I am missing calls. When I spoke to the service representative, she asked me if I had dialed the operator, as the recorded message told me to do because I would have been charged for it.

So, beware of calling the operator, or you will be paying even more for the phone service you are not receiving. It was a pretty clever way to increase profits. I think this should be illegal. The same drill as always. I have to wait for fifteen minutes to go through this apparently worthless exercise. I have no idea of how many hours I will have phone service for. I am going to see if their competitors have such a high level of customer dissatisfaction.

I am disappointed to find my Verizon ground line is just as unreliable as my Verizon cell reception. I got the landline to correct the sporadic lack of cell in the building, only to find they both are frequently "away without leave." Tonight, for the third time in two weeks, I get the "you must dial 1" message. So I dial 1 and get the same message. I only have one bar on the cellphone because there is a light rain outside. If the call goes through it drops soon after.

If anybody is reading this and has stock in Verizon, I would suggest you sell. This company can't get anything right. They also seem to resent you in opting out of their **-awful "service" and continue billing you. Next time I post, I will have agencies and addresses to send complaints to. This is abuse.

They failed to fix my phone line. Over two weeks without any business, my lost was over $10,000. Their service is very, very poor.

By converting my lines from copper to FIOS, my business line (when called) has a recorded message that says it has been disconnected. Daily calls to Verizon result in no corrective measures. I am losing business but paying for the line.

I've been living in my home since 1985. I have had phone service with Verizon for 26 years. I have had plenty of problems over the years with our main phone line. I need to have it repaired just about once or twice a year on average. There is a long history to this problem I am having at Verizon if someone was to check into it. Most recently, we have been having problems with our phone line ever since Hurricane Irene hit the area a month or so ago. We cannot receive calls but we can call out with no problem. A troubleshooter from Verizon came out and said it was a bad copper line up at the pole. He also checked the wiring going into my home from the outside box and said everything was okay there. He then told me that Verizon is no longer replacing copper lines because their new baby is Fios. He said that the best they could do for me is try to find the short in the line and just repair it. I was told that the copper line on the pole was bad from over 20 years ago. And yet, Verizon never got around to replacing it. Now that they have the new Fios, I was told by the troubleshooter that Verizon will not replace copper lines anymore. Well, they put a band aid on the problem a little over a week ago. It lasted a day or so. And now, it has the same exact problem once again.

A repairman came out last night, Saturday, in the dark at 7:45PM. He acknowledged the problem on the main copper line. But now he was trying to tell me that he also heard noise in my in-house wiring. Yet, everyone who has ever been sent out to my home from Verizon said that the problem is not at my house but on the telephone pole with the main wiring. He requested then to come into my home. I didn't let him at that hour of the night being it was uncalled for. Again as mentioned, I can still call out. And trust me, there is no noise on the line calling out. It's just that we cannot receive phone calls coming in that I had to have Verizon switch all calls coming in from my main line to my cell phone. Those calls I have to now pay by the minute for at Verizon Wireless. I have no choice being my 89-year-old mother is in a nursing home with Alzheimer's. And there have been plenty of times that I have gotten calls when she is rushed into the hospital for various reasons. I really need some help here.

When I resigned for their telephone and Internet service, they said that my bill would not change for two years. The next bill was over $20 more per month. They recorded the conversation and should have it on record. My bill now goes up about $10 per month and I am not sure when it will stop. If it continues, I will have to cancel but they will make me pay an early exit fee. This practice is deceptive and simply wrong.

I am a retiree. They have messed with my account for the last three years now. I am tired of it. They tell me what I am going to get. I never do. I am supposed to pay $80.00 a month. Instead, it is $124.32. And now, the new bill is $150.61.

I have not had phone or internet service since August 27, 2011. When I filed a complaint, a tech person was sent on September 5 and he was unable to repair it. I have been going back and forth with Verizon. Each time they say they are sending a specialist. I then receive a txt message that the repair will be complete by 6:00 PM.

I finally filed a complaint with DPS NY and the next business day, I received a call from Verizon assigning case manager. I've been trying to get in touch with the case manager but she does not return voice mails. I have received 6 texts from Verizon thus far, and I have made double that in calls to Verizon to tell them the service was not restored.

First it was a week, then 10 days, then another 10 days and today, they told me it would take 37 business days to repair a cable. This is nonsense and I, as a customer of 25 years, do not appreciate the runaround. I live in a residential area of Brooklyn, not out in the sticks, so there is no excuse.

Too bad there are no negative stars to rate my experience with Verizon.

My phone rings intermittently so I miss most calls. I had 3 calls yesterday that I never got, and 3 calls today.

All were important. I was waiting at the airport and my friend was trying to locate me, my attorney called regarding a real estate closing, etc.

The service is horrible, but all they do is keep replacing the same phone/Droid X with refurbished models that no one else wanted.

They have horrible service and, to add insult to injury, the most expensive.

On May 5th 2010, I switched from Comcast to Verizon. I was very specific about what I expected my bill to be. I paid them a $400 deposit which they told me would be reimbursed in six months back on my card. Today is September 15th 2011 and I have yet to get my deposit. Everytime I contact Verizon about this, it is so frustrating. They transfer me from department to department. Contacting Verizon takes hours and yet nothing is ever accomplished. They even switch you to the same departments over and over. They say that I can't get my deposit back because my account is not in good standing.

My services have never been disconnected and I consider myself in good standing. Also, the contract does not state that there are conditions on where they will hold the customer's money hostage. This company has provided me with so many hours of frustration. When I tried to leave, they threaten me that I have a two-year contract and will be liable for additional payments.

We have been trying to get my mother's (who is 90 years old) phone as another line on our home telephone since last Sunday, when her phone was out of service. It has been one of the most botched up piece of work I have ever seen. I have spent 6 hours on the phone with Verizon. Verizon was supposed to come out here yesterday. They never showed. I took the day off and waited from 8 to 5. I found out it was never on the ticket to change her phone over to our line.

I called and they said it could be done in the main office. They disconnected her number. Now, she has no phone. They said they would connect her new phone number at 12:00 last night. It did not happen. I called and they had a cancellation on our home number as well. I found out that they do have to come out and switch the line over to ours. I cannot get a time of when they will arrive. Meanwhile, do you know how traumatic it is for elderly people, especially 90 years old? My mother did sleep all night. She is beside herself. I am afraid she may have a stroke over this minor problem that has escalated into a major problem. I need some assistance from someone in Verizon who knows what they are doing. Is there anyone?

Horrible. I have a residence and business line. It is a toss-up which one is out at any day. It is noise, hum or no dial tone. The cable system is 50's era and there is no plan to upgrade. I was removed from miles of cable and connected to a nearby SLIC after a PSC complaint, but now the mile or so of cable is failing. It is usually related to moisture and corrosion in the splices. Verizon keeps putting patches on the lines instead of replacing the failing cables. I have a growing collection of Verizon business cards from all the technician visits I've had here. Complaints to the PSC does bring quick action, but not a long-term cure. They were here yesterday and I just called them back again today with hum on the business line! It may be a plan to force us into FIOS if it ever gets in this forgotten area, but until then, it does appear hopeless.

I cannot receive incoming calls on landline. I scheduled a technician to come a week ago. Today, I called Verizon to confirm my appointment. I was told that they would be at my house between 8 am and 7 pm (which is outrageous that they give an 11-hour time frame). I waited and waited. Finally, I called Verizon again at 5:30 pm to see when they were coming. I was told that they were not coming and that I was not even on the list today. They had previously told me I was on the list to receive a technician, and that he would call prior to coming to the house. Later today, I was told that no, the technicians do not call prior to coming to the house. This is the worst customer service ever. Why do we all put up with it? I want to complain that this would not be tolerated with a utility company. But Verizon seems to think that this is acceptable to treat their customers with no regard for their time. I want to file a complaint against them. I have wasted valuable working time and been without phone service for weeks.

We have been without service or dial tone for over 5 weeks now and every time we call, the automated service will tell us that an appointment is scheduled for a certain date and asked us to be home between xxAM-xxPM, but then it was never fixed. When we called again, the service will put another appointment up and said this is the latest update on the system. Today, the automated service said that "it is committed to resolve the reported issue" but it was not resolved. So I waited for 25 minutes to get a live representative on the line and asked about the status. This rep said that I should have always asked for a live rep instead of relying on the automated line. Apparently, no appointment was ever scheduled according to this person and that the seemingly certain automated message is not something I should believe in.

I have poor phone service for more than one year. They have come to my house to fix the problem multiple times. The phone works okay for a couple of days and then I cannot receive phone calls. For the past 2 weeks, the phone line has been completely dead. Today, the technician was supposed to come but he never showed up. When I called Verizon to follow up on the appointment, the customer service representative tells me that they are not going to come because the problem is in the area, not in my house when, in fact, the technician that came 2 days prior stated that the problems are the old wires in the boxes outside my house. The same story repeats over and over throughout the year, and the phone is not properly fixed.

Verizon had an outage, my mother is 89 years old with a heart condition and a pacemaker. She has a life alert she can't use, because her phone has been out for 2 days and Verizon says it could take up to 20 days to fix. In the meantime, if my mother falls or encounter problems, she has no way to call for help. Life alert needs a working phone.

I called numerous times complaining about telephone lines, jacks and other problems causing poor quality sounds, low volume, and static noise. As per today, September 10,2011, Verizon representative placed me on hold for about two hours without response. I need a repair expert to come, check, and fix the problem as soon as possible. Thanks.

Extremely poor, unreliable service from the service technicians and customer service technicians. I do not understand why the customer service technicians have poor attitude since I am the one without service for 2 weeks. I am the one dealing with appointments for service that sometimes never arrive and nothing is fixed when they do. The tech leaves and says they will return and never do. Nobody, at any phone number, can offer excuses for this. Actually, the service number can do nothing to help and they have no way of contacting anybody else, so they say.

I have an elderly mother and she requires medical assistance. I have not had phone service for four days and Verizon promised that they would fix the phone yesterday, 08 Sept 11, but still no service. I received a message that it would be fixed by 15 Sept 11, which is unacceptable. The consequences will be extreme if my mother is unable to obtain medical assistance by making a call from my phone.

My home phones have not been working since yesterday. I called your customer service trying to get help but all I got was your answering system. Finally, I was put on hold for the next available agent. Then I was cut off. Your system said the next available date a technician would be available would be on September 14th between 8am until 7pm. Unsatisfied, I am now in the process of moving my carrier (Verizon) to another as soon as I can.

Our phone service has been disrupted from 5 days to two weeks over the last 9 months. The Verizon wires in our building need repair. Verizon continues to duck tape the situation, leaving a temporary fix.

I have spent two months working on getting my service straighten out--from no Internet service to no fax service. No customers were able to get through to our business. There was no physical damage, though, just damage to my business. Each time you call, you are subjected to a 45 minutes of tests before you can get an appointment to fix an ongoing problem; only when you want to cancel do they help.

I called for service static on phone on 8/30/11 and technician came on 9/3. He said that he could not do better than what he did because he is unable to get to the telephone pole because of all the vines and greenery that are on the pole. He said he would speak to his supervisor about getting the greenery taken down by someone before he could get his ladder up.

The static was less at the time but is now bad again. I have made another appointment for the static. I have been without a telephone for over a week now, and I will call billing that if this static is not fixed by Saturday, then I should not be billed until the static is fixed. If you look at my record, it has taken Verizon a very long time to fix problems with my line.

I hope a supervisor will get these comments and that Verizon will take this repair seriously.

We have no dial tone on our 2 phone lines and cannot make or receive phone calls. My husband had total hip replacement surgery this past week and we need phone service. Verizon will not make the repair for 1 week and does not care that we have a medical issue. We must be able to be in contact with visiting nurse and 2 doctors. We had medical problems on Thursday & Friday.

We've been having billing escalation issues off and on for over two years. It started with them adding long distance to our phone, which we didn't want, didn't ask for and didn't need (we have a Skype line for $20 a year for that). It took months of complaining and refusing to pay for a service that they took it upon themselves to add and refused to remove, to get it resolved (or so we thought.). We believe this has something to do with one of their service technicians we witnessed making phone calls out of the main box for our area which is in the driveway. We did see a couple of mysterious long distance calls show up on our bill.

Several months after they "fixed" the issue, we started getting calls saying our Internet service was going to be turned off for non-payment. This was news to us, since we were paying our bills. We called and they told us that our bills had been mysteriously separated onto two separate accounts (and therefore much more expensive because they weren't bundled). Nobody knew how it happened, but upon recent review of those bills, I'm inclined to believe that's how they fixed it. I told them we paid it and they said that it went all to the voice bill because of the separate accounts and that we would have to pay it again. We asked for them to send the correct bill and to re-consolidate them. They said they would. It took several attempts to get the Internet bill. They wouldn't send it out automatically, and several months later we got the call threatening our Internet again for the same reason.

When we finally got the bill, we paid it again. This happened a couple of times.

Everything I just described brought a total of three accounts into our name. Our initial one ending in 546 and two new ones, one ending in 568 and the last one not having our phone number in it at all (this was the mysterious Internet account that they didn't like to send a bill out for).

Recently, we noticed an escalation in our bill again, and when I looked at the details, someone had added games and security backup to the bill and we were charged for the changes. We don't use these services and didn't ask for them. I ran circles around their proverbial wagons trying to get help, which I think worked at first. I called and asked for an agent and got a sales representative named Charles who was truly wonderful. He stayed on the phone with me through departments. He told me that we were signed up for Fios, which he agreed was definitely wrong because we're not in a Fios-capable area. We did a three-way with billing and he almost lost his temper with the girl we spoke with.

At first she didn't know he was on the line and she said we were signed up for DSL but not Fios. He chimed in and explained that he was in sales and it was definitely Fios. She got a little flustered and incredibly she said she couldn't do anything about it and that I would have to talk to someone in sales. He reminded her that he was in sales and that it was a billing issue. She reiterated that she couldn't help and hung up.

He put me on hold and got two supervisors involved and between the three of them, they figured it out. This was on 6/20/11. He called me the next day to assure me that they were working on it and had taken off the Fios and were going through our bill to see how much we overpaid. He told me that we would wind up with credit, and we did. That was on a Friday. On Monday morning, he called me to let me know that they had finished. My bill reflected this activity. It also reflected that someone went behind them and put everything back on again. So I called to complain and was told a supervisor would call.

After getting that promise two times into weeks (I didn't want to seem impatient), I got upset and called back (this was the day after the strike began), and spoke to a manager who couldn't explain the bill (she could only account for $100 of the $244 in charges that were listed), but said we owe it and have to pay it. She said it was past money we owed. This was very confusing to us mostly because we got two bills during the month of July. The first one said we owed nothing and the second said we owed $244. (Note: we had gotten other mailings from Verizon that we thought were advertisements, which they do send between billing cycles. They are much thinner than the bills. We just brushed them aside. I wish now that we hadn't.) The manager got as frustrated as I was, because I demanded an explanation of the charges, especially since the bill showed a $133 dollar credit and our monthly bill is supposed to only ever be about $60 a month. She told me she would have a supervisor call. Since they don't call, I asked her when. She told me 24 to 48 hours. I did tell her that I would be more upset if they didn't call me because that would mean that I would have to do this again and still get nowhere.

They didn't call me (I gave them yet another week), so I called the CEO's office who kicked me down to Mark ** in corporate customer service, who kicked me down to Sal ** in billing escalation, who kicked me down to their "billing expert" whose name is Andreas, who called me and left a message.

I called him back and after playing a name game with him (it seemed very important to him that I knew his name when I said "someone" called because my ears were stuffy and I couldn't hear well. He asked me if Andrew ** or Andreas called and then said it was himself), he got very quiet for a moment and stated, "You want to know why you have to pay a lump sum on your bill?" He told me, "You owe it because you have (present tense) a separate Internet bill and didn't pay it for March, April and May" and that was why we lost Internet service for those months.

We did leave Verizon for a month (I believe March or April) because they were double billing us again on that mysterious bill that has no phone number on it. May's "new charges" Internet bill activity was $116 minus the "promotion discount of $34.96" making it $84.89. When we told them we wanted to cancel service, we were told we couldn't because we owed them money. So we still have bills for that month as well. When we returned, we were told we would have to pay off the old bill and they said something about we would have to open a new account to do it because the old one was closed.

When Charles the salesman was helping me, I explained that to him and he checked it and said that we owed $77 and that the credits would definitely cover it. This confused me because I was going through our bills and showing that the balance that was owed from before was 30 some dollars at most, and that was on the long distances charges we should never have had. I went back and looked at the account number of the July bill that said we owed nothing (the one from above) and it was from the two-year-old account where they had added the long distance service to our bill. They managed to hide and bury it and found a way to get money out of us for a charge that should have never existed in the first place and now they are trying to hold us to paying for Fios service we can't get that at times they are double billing us for.

By the way, we never lost our Internet service. It wasn't interrupted for any reason at all. However, on August 18 or 19, 2011, after I spoke to the supervisor in the local office (when she couldn't explain the charges to me, she recommended I look online for the breakdown of my bill, which said exactly the same thing as my paper bill), I checked our account online. While I was on it, the billing window (only) went black (this happened twice) and I refreshed the page. When I did, I immediately saw the change. Before it went black, it reflected that I was still being charged for Fios, which shows on the bill for August, and which she denied over the phone. After I refreshed it reflected DSL service only.

My regular bills show freedom essentials and a bundle discount for April and May of this year but doesn't list Internet service and the strange account became active again in April and accrued $37.28 in April (after promo discount), $84.89 (after promo discount) and $64.90 in June (after promo). Our total combined bundled bill is only supposed to come to just under $60. Verizon likes to make changes to our bill at their whim.

At no point did anyone inquire or give me the time to explain the problem, except for Mark ** with whom I was only able to give a brief summary to. I admit that I lost it on one of them (I'm not sure which one). I didn't realize I was cursing a blue streak until they brought my attention to it. In my tirade against Andreas, I did ask him who was adding this stuff and he said a sales person. I asked him if that person was going to be fired and I told one of them that it was fraud and theft. I'm only telling you this much because I know I could have reacted better and probably made things worse by becoming so emotional.

In spite of that, I would like to note that one of the things that set me off was the accusation that our service was suspended for non payment, when in fact we left Verizon briefly because we don't see why we should be paying the same bill twice (something they won't address and become defensive about), and their immediate response was, "Well, we can end your Internet service now if you want." Then Sal asked me how we pay our bills and if we have proof. I told him yes, we do and he kept repeating the question. We did pay the bill we are supposed to be paying but not the phantom bill and my fiance didn't pay last month's bill for $244 "current activity" minus our $133 credit, bringing it to $110. That's ridiculous since the bill is supposed to be around $60.

I don't know how they can "investigate" the problem, which they said they would do, without asking questions to clarify the issue. This is a complex problem and takes time to explain.

The metal cover on Verizon's telephone wire connection pedestal in the rear yard, next-door to me, is all rusted out at the bottom and an old black garbage bag has been tied over and around the pedestal to help keep out rainwater and lawn sprinkler water. This is very ugly and unattractive. I feel sure this is not the image that Verizon wishes to have here in The Mainlands retirement community.

This situation has been previously reported to Verizon via telephone, and Verizon indicated that service personnel would be dispatched to the site to replace the rusted-out pedestal cover and otherwise take care of the unsightly situation.

As of today, August 22nd, there has been no such action taken by Verizon, hence this further complaint. We just would appreciate Verizon's following through in a timely manner.

Our telephone lines at the school have not been working since August 14th 2011. We have several lines to our school but we don't know why this lines are not working. Verizon did say that the problem was on their end. The estimate time of repair is September 16th.

This is a school for Pre-K - 9th grade and we are not able to even dial 911. This is unacceptable.

This is the second time in four months that my phone line has gone dead. I live in Martha's Vineyard, am 61, and living alone. My cellphone does not work where I live. If there should be any kind of emergency, I have no way to call 911.

I am a 77-year-old person who has a medical problem. I need to have access to a phone in order to request the required services such as ambulance and other related services in case of need.

There are services provided to other homes in my neighborhood but none at my home. I called Verizon numerous times and the only response was a recorded tape announcing that they are not able to provide services due to the strike. I have no services to landline phone and fax since August 13, 2011 and there was no assistance given; only refusal to help solve this problem.

Can I put 0 stars? So I had problems with Comcast's lying and not keeping promises made. They also did not give me a product that worked well. So I called Verizon and told them that I fired Comcast and wanted service. They were supposed to come and hook it up on 7/22. They sent a modem to me and we had to install it ourselves on 7/23. We had to call and spend 2 hours with someone reading a book to us and finally after consulting with someone else, we were golden.

Then the problems started: Dropped web pages, not being able to connect to the internet, and when you turned a page you would never know if it would drop you. After 100 phone calls of being hung up on, lied to, misinformed and speaking with supervisors and their superiors; it all boiled down to no one wanting to tell you the true problem. They sold us a product that they cannot support. Yes, they sold us a 1mb product and we are too far from the central office for it to work. So to fix it, we must go to a 0.75 mb product!

I recently moved to a new home and our previous home phone service company for our previous house was Verizon. During the contract process over the phone with Verizon, I was told that if we were to move to a new location, the early termination fee would not apply. However, now that I did move, I was forced to cancel their services early because Verizon was not available in our new area and consequently received an early termination fee. I called Verizon describing my situation to dispute the charges but I was rudely treated by multiple Verizon employees and was unable to get the charges waved.

Two days ago, I had Verizon connect my phone line and high speed internet at my residence. The technician on site said he reconnected my home alarm. I told him it did not work. He then told me I would have to call my alarm company.

I did so and was told by my alarm company that I would have to pay the sum of $80 for them to reconnect. The problem was nothing that could be handled by troubleshooting over the phone.

Today approximately 5:45, my wife called Verizon and told them that they need to come down and reverse whatever they did. The operator was a male whose name we never wrote down and do not remember. We were told that nothing could be done for us until the 15th of the month. That's totally unfair and shows no sense of member service.

I did nothing wrong but choose Verizon as my internet and phone provider. It does not seem right for a company to come into one's home and cause any sort of damage, be it technically or physically, and not repair immediately. I explained how my wife is pregnant and fears being home with no alarm while I'm at work, over 50 miles away from home. I was told that nothing could be done to get my alarm back in working order as it was before Verizon touched it before the 15th. Not right at all.

In the end, I asked to speak to a supervisor or manager and was told there were none at the moment. That's insane for a company of that size. I was told I would receive a call in approximately two hours.

I'm writing to you now at 8:37 and still have yet to receive a call. They also affected my DIRECTV. My network works somehow with internet and no longer lets me connect from one box to other. This company should not touch anything they are not capable of putting back in working order, prior to leaving a customer's home.

Verizon lies. I called to cancel my landline and they said they could, but that they would need a credit card. I still have a cell and internet service with them and have paid on time for over ten years through my bank's online bill pay. I refused. They said they therefore would not cancel my phone. I asked for a supervisor who then told me the same thing. I asked for an even higher-up and she said that was impossible but someone would call me between 24 and 48 hours. I asked for a number to call in case someone didn't call back. No one called. The number they gave only rings and rings and rings with no answer.

I called the regular 1-800 number again and went through the exact same rigmarole. Again there was no call back. Verizon lies.

In November of 2010, we decided to turn off the home phone we had with Verizon to try to save a little money on our cable bill, since we have our cell phones with them as well. We had both bills (cable and wireless) combined in one bill each month. If we had known that by turning off the home phone, it would discontinue the combined bill, we never would have done it! After a couple of months of mass confusion and bills getting paid to different accounts, we decided to turn the house phone back on, and get everything back to one bill. This is where my story begins!

I swear on everything I love in my life that these notes are completely truthful and accurate. I understand that if you want to doubt some of these, because I would find it hard to believe that a company as big as Verizon could suck this bad!

5/10/11: I called Verizon and spoke with Dominick. I asked if we could have the same number we had for years that we just turned off in November, but it was now unavailable, so our new number is ** Our new bundle is Fios Voice, 15/5 internet, Prime HD, for $99.95 plus DVR, free for one year. New services will be in effect by 5pm tomorrow.

5/11/11: I got home from work and half of our channels that we always had before, are gone. I called Verizon and spoke with Aaron. When I asked why we lost Nat Geo Wild along with a few other of our favorites, he said that they were no longer part of the Prime HD package. We would need to upgrade to the Extreme Package, which was $15.00 more per month. I was not happy but asked him to please add it to our bill. As we went over the cost at the end of my call, he stated that my bundle would be $124.99 per month. I did not understand how it went from $99.95 to $124.99 when all I added was a $15.00 upgrade. Aaron explained to me that he would not approve the $99.95 price as quoted by Dominick yesterday unless I could give him a coupon code! I asked to speak to his boss and he explained that his boss would not allow the price either. My new order number is ** and Aaron said it should be on in 3 hours.

5/12/11: I got home from work, (24 hours after yesterday's call to Aaron) and the channels were still not on! I called Verizon and spoke with Jewel. There is no record of yesterday's order number! She said that it never got placed. She put me on hold, and when she came back, my lost channels were already on! Great! New order number **

5/19/11: I received a letter stating that they cannot combine our bills now because the cable is in David's name (my deceased husband) and the wireless is in my name. When I called to speak with someone about this, and explained that this is how it was a few months ago, the operator told me that the policy has changed and that I would have to have an agent call me back within 24 hours to set up a new account in my name, then I could combine the bills!

5/21/11: 48 hours later, still no call from an agent. I called and spoke with Mike **. He had no idea why I was told that an agent would have to call me back, and that he could do that over the phone! He explained that to get both bills combined, I would have to have the cable transferred from my husband to me. I explained to Mike that I have a granddaughter who is a senior in high school and is taking her finals on-line all next week, so I could not have a disruption in service. If there would be, then we would have to wait for the following week. He assured me that it was just "paperwork on their end" and that nothing would change for us. I wanted to know if we could get a different phone number because the one they had assigned us last week rings constantly from bill collectors for the previous owner of that number. Our new number will be ** Fios Voice, 25/5 internet, Extreme HD, for $124.99 per month and DVR free for life. My new order is ** and confirmation number ** Everything will take place on Monday, May 23rd. I asked again, if he was sure that our service will not be interrupted, and he said that it would not. He explained that our 1st bill would be a little higher because it had part of May on it. It would be $188.84. After that, it would be $161.91 including everything unless we order movies. Later that day, Brandy called to confirm that we were disconnecting David's account. I confirmed that there would be no disruption in service, since my daughter was taking finals on-line for graduation. Disconnect number **

5/23/11: I got a call from my daughter saying that the phone, internet and cable was off! I called Verizon and spoke with Dan. I explained the situation, he put me on hold, and then back through the automated lines again! I eventually got to Betty and I had to explain the story all over again! She said that she had to transfer me to tech support, but it put me through automated lines again and eventually disconnected me again! I called back, eventually got Jeremiah. He explained that the service disconnects before it connects! But I was assured by two different people that the service would not be disrupted. Three hours later, on the phone with him, it is finally turned on! We later realized that the house phone was not on. I don't care! I'm sick of calling Verizon right now!

6/06/11: I received my bill for cable, phone and internet but not wireless?! (that was the whole point of all of this!) I have many problems with this bill like being charged for house phone when we still don't have it. I was charged $40 for boxes instead of the agreed upon price of $20 and they charged for "outlet installation', that would only apply if I had outlets installed! (I actually had to argue this one!) They also charged $19.99 for the DVR, when they gave it to me free for life. So I called "u-know-who" and spoke to Ocean. She made the adjustments, which brought the bill from $179.43 to $130.44. When I asked her about the bill being combined with the wireless bill, she said she could see that we have it, but that it wouldn't be in effect until next month. She then transferred me to Tech Support in reference to the phone service. I spoke with Jay, the technical support, and he said that the phone isn't on because we don't have a triple bundle! He said that we only have a double one, cable and internet. As I begin to get a bit upset, he suddenly sees that it is a triple. He asks me to hold for a test that would take about 30 minutes. I said no! I'm tired of sitting on hold for two hours a day for them to try to figure it out! He said he would just send out technical support. I said, thank you!

6/23/11: One week later, I spoke with Mike. I still have no home phone and no technician to fix it! I was transferred to Eric, the technical support, and he said that he would run some tests, and if he couldn't figure it out, he would send out a technician! (I've heard this before!)

7/12/11: Almost a month later, a new bill came. It is for $322.32! And this was only for cable, not combined with wireless like it was supposed to! It says that I never paid last month's bill of $130.44. However, same day, I got a statement for David's account saying that we overpaid by $130.44 but they will send me a refund check. What? Can't they transfer the money to the new account, same address, same last name? I still don't have combined bills with wireless and they have charged me again for installation of outlets, (this is the 2nd month in a row). I need credit for charging me for a phone I still don't have! I spoke with Karen in the payment department. She cannot transfer the payment from old account to new. Even though they have seen that I made the $130.44 payment, I have to pay it again and they will refund for the old account in late August! She transferred me to the billing for the rest of the problems. I spoke with Chloe and she cannot adjust my home phone for $35.76, until it gets fixed by a technician? What? I asked Chloe if there was a store where I could go to sit with someone who could help me instead of being transferred to all different people every day. She said yes and gave me the number to a local store. I asked if they could do everything that she could and she said yes. Perfect!! I called the Sarasota store at 1701 Ringling Blvd, Sarasota Fl at 941-365-0054. They said that they only do sales! Are you kidding me right now? Do any of these people work for the same Verizon because I have been told something completely different every time I call!

7/15/11: Omar at the technical support finally said that he was sending someone out tomorrow between 10 to 2 to figure out what is wrong with the phone line! Order number ** I said that I really needed to try to get someone to help with this bill! He transferred me and I spoke with Helen, in the payment department. She now tells me that we had agreed to a payment arrangement and that I promised to pay the $130.44 on July 12th! But I didn't follow through with my promise? What? I never made payment arrangements because I already paid the damn bill once and since then I can't get anyone to tell me what was going on! I can't even get this "phone company" to figure out how to turn on a "home phone"! I finally asked for a supervisor. Lauren answered and I told the whole story over again! After 15 minutes of her saying that she can't do anything, I found out that she wasn't a supervisor! She said that she is so sorry and that she will transfer me to one! I got put on hold and it disconnects me! I have had it! I shut this frigging service off! This is such **! I feel like I am in the twilight zone! Are you kidding me!

7/16/11: I paid the $130.44 again but I will be going to every news station I can find and Better Business Bureau and anything else I can find because this is bull** Ironically, a technician came to our house today and took less than 15 minutes outside, and the phone was finally on!

7/23/11: Approximately 1:30pm, (just when I thought it couldn't get any more screwed up!) I got a letter from this "phone company" that states our on demand has been turned off because there were a couple of movies rented and they weren't sure if we did it or not! I called the number on the letter and told the man, who said that we had rented the two movies as we do every month, to please unfreeze our account! He said it would take about 30 minutes and the service would be on at 5pm. Yup, I go to rent a movie, and it won't let me! I called the number back again. I didn't get the name for either of today's calls because they barely spoke English! He has no idea why it is still locked and he has to transfer me to technical support! Matthew in technical support said that he has to transfer me to customer service! I was placed on hold for ten minutes and when the girl answered, I began to tell the story for the 3rd time, and got this. She said that I must have the wrong number! This was Stonewall Restaurant?! Huh? How in the hell does this happen when I never hung up, and even heard the music they played when you're on hold!

I am done! This is enough and I don't know anyone that would expect me to have to continue dealing with this unprofessional, unorganized, mass confusion called "Verizon". And when I look online, I found dozens of complaints very similar to mine! If someone would kindly get back to me and tell me what I am supposed to do now, with reference to my bills, why I'm not on the combined bill yet, why I can't rent a movie, and why I have to go through this crap and yet still pay these outrageous bills!

Linda **

Verizon maintenance came to my street to trim the trees above their lines. They cut down branches from small to the actual tree-trunk; some of the branches are over 6" in diameter. Instead of collecting the cut-down branches and limbs, they just threw them on the ground and left them there.

I have had nothing, but problems with Verizon for the last fourteen (14) months.

1. After moving and transferring my service, they continued to bill me for my old address; it took me six months to get a refund. The representatives just tried to tell me that it was my fault for cancelling; even if it is evident I clearly transferred service, as shown by their own paperwork.

2. They created a third account, and tried to bill me for that. It took months to get them to cancel that account; in which time in their attempts to cancel that account they kept cutting service to my new account.

3. They put me in collections for someone else's bill.

4. They once credited someone else's bill with my payment.

5. When I log on to the web page to view my bill, pay my bill, reset things when they go wrong and et cetera , I am taken to a page that shows my old and closed account. This has been like this for fourteen (4) months; despite many calls to Verizon and a million excuses they cannot fix the problem.

6. The only way I can pay my bill is by BillMatrix, which takes forever and makes mistakes.

7. The only way I know my bill is when Verizon call demanding payment and I ask how much. They then walk me through signing on to the log in page, and after seeing that my old account pops up, they hang up.

8. I have been directed to supervisors, and have sat on phone for three (3) hours before hanging up.

9. I have been redirected to a supervisor only to hear, "You have been directed to a non-working Verizon number."

10. I have been told by a representative when I requested that the cancellation fee be removed (so I can cancel them and get another provider), to go and ** myself.

11. I have been told that the web problem is unfixable, but still they will not void the cancellation fee.

12. I have been told that the only way to fix the problem is to purchase a third line, and pay for it.

13. Every now and then a Verizon representative will go into my account to fix it. They assume I have forgotten my password and they change my password. See, the problem is not that, and I have to stop what they are doing. I have to spend a day on the phone getting everything reset.

I continuously have issues with my home phone service. Each and every time it rains, my line becomes static and there's a loud humming noise on the line. This has gone on for 9 years that I have been in my home. The most recent major disturbance began on July 7th 2011, to wit, I contacted Verizon at their 800 number on July 8th, 2011. I was advised that the soonest appointment was on Tuesday, July 12 from 8:00am - 8:00pm and I would have to stay home. On Tuesday, the technician (Louis), advised me that the problem was in their central office, and my phone service and DSL should be fixed by 2:30pm that very day. That time came and went, to which point I was advised that someone would have to come out the next day, again. Another gentleman came out the next day, Wednesday, checked my line, and again advised that the problem was in their central office, and my service would be on no later than 1:30. Later that day, still no service, and then I was told someone would have to work on the mainline outside the next day, because the problem was in fact a trouble in the main cable. Finally, on July 14th my service was on around late afternoon.

During this whole process, their repair technicians were completely rude, and ill-prepared to fix my problem. Each one blaming another office for the problem with my service, and even telling me I didn't know what I was talking about, when I repeatedly advised them, that each time it rains, I have the same issue, and that for years they had to go to the main cable as water gathers there.

i have a phone with them for 2 weeks service was bad so i had it taken out, that was nov 2010, every month since i recieved a bill from them for the phone , i have to call wait 20 mins to talk to someone explain the the problem every month to them so they credit my account,they still bill me every month for the phone, i cant get it to stop now i'm on the waiting for 30 mins waiting for a supervisor to fix this but no one is answering, i just want it to stop please help

I disconnected my landline and internet service in March since the internet was always locking up and my cable company had a better deal. I was told by the BVerizon representative that I would be getting a credit because I over paid my February bill. He said not to pay anything on the March bill except the wireless charges and pay the final bill at the end of the April. I paid the $35.81 for the wireless charges on the March bill and did not pay the rest. The next bill I received was April 5 stating that I had a credit balance of $18.82. I received a nother bill at the begining of May showing once again a credit balance of $18.82. A few weeks later I received the check for $18.82.

Last night I received a call from a collection agency stating that Verizon placed me with their agency in March because of a $30.74 balance and it was on my credit report. I was very angry!!!! I have prided myself for obtaining excellent credit record and I always pay my bills on time and was not billed for anything and had recieved a check for a credit with Verizon. I called vVerizon and spend over two and a half hours on the phone and was told a lot of stories. Some tried to say that they split the bill and billed me for the $30.74 and some stated other stories. I finally got to a manager who said that I was billed on March 1 and 27 for the services but did not pay. I explained to him that I called and was instructed by two Verizon representatives NOT to pay and to wait for the bill in April and pay that bill. I asked him if they billed me in April and he said,"No, we already billed you twice."

He said he will send me a bill with all the services on it that they sent out in March for $90+ but all I owed was $30.74. I asked for a corrected bill for only what I owed and he said that they can't do that. I am very angry about this. I have been doing physician billing for over twenty years and have never run across a company this unorganized and with as bad example of customer service as was presented by Verizon. I do now know why people leave their service!!!!!

I am a resident of Florida, who lives in Illinois for 4 months.

May 25, 2011-I contacted Verizon to ask them to put my bundle, ( FIOS, Internet and phone) on vacation effective June 2, 2011. I spoke to representative Mike and was given the following confirmation number: 0F0498888. Mike told me that while on vacation, I would be able to access my Verizon email. I have done this before and was able to access my email.

July 1, 2011- I received a bill from Verizon for 210 dollars. Obviously, my service was never put on vacation. Called Verizon. Spoke to Regina. My service was never put on vacation as it was supposed to be. Regina could not help me and informed me that a member of the elite team would contact me in 48 hours. Liar. No one ever called.

July 5, 2011. Called Verizon again. Spoke to Pathy. He told me that my service was not on vacation and he would take care of it. My bill is now $13.32. My confirmation number for this action was 0F0954188. This was at 3 PM. I try to read my email at 5PM. It is suspended. He put in a cancellation order, rather than vacation. Liar.

July 5, 2011- Call Verizon again. Spoke to Tracey. Yes, my email was suspended. She would fix it and call me back in a half hour. Liar. She never called back.

July 5, 2011. Called Verizon again. Asked to speak to a supervisor. Waited a long time and spoke to Frank. He transferred me to the ecenter. Did he wait on the line to see if I was helped? Of course not. E center was closed. Liar.

July 5, 2011- Called Verizon again. Spoke to Kiki, who immediately got an attitude with me. There was no record of my service going on vacation. Are you kidding? I have to call ecenter tomorrow.

I accuse Verizon of lying to their customers. I accuse them of trying to charge customers for service that is not being used by the customer. I accuse them of their representatives being ill prepared to offer information. Something needs to be done about that company.

On 6/13, I called and made an appointment for a service call (possible short in the wiring of kitchen phone). I was given an appointment with the technician on Friday (6/17) between 12:30-8:00. On 6/16, I received an automatic confirmation of the above appointment. I took a half-day off on 6/17 and sat waiting for the technician from 12:15-10 PM--no show. On 6/18, I called the 800 number for 'unresolved service issues" and was told that the technician had never been given the 'ticket'. I scheduled another appointment for (6/24) between 2:30-8:00. There was no confirmation on previous day or on that day.

On 6/25, I took yet another 1/2 day off. I waited from 2:00-8:00 on 6/24. I called at 5:00 that same day to be sure the technician was coming and was reassured that he was. I waited until 10:30 PM. No show or call from the technician. On 6/25, I called "unresolved service issues" and spoke to a nice man who gave me a case number and told me that I would receive a call on Monday (6/27) from a manager and would be given a 2-hour window for service.

While I was at work on 6/27, I called at 10:30 to confirm if I would be called that day. I was reassured that I would be called in the afternoon. I waited at my desk, worked through lunch so as not to miss the call. It was 5 PM and still no call, so I called the "unresolved service issues" number yet again and was told that I would still be called but it might not be before 6 PM. I told the nice lady that that was not acceptable. I had already been jerked around for 3 days and over 20 hours. I was promised that I would be called before 8 AM (I usually work from 6:30-4:00). On 6/28, no call came at all. That same day, I called the "unresolved service issues" yet again and after listening to canned music for 10 minutes, I was connected with a nice woman who sent an instant message to a manager with my problem and puts me on hold, promising not to forget/lose me.

10 minutes later, she checks that I'm still there but has had no response from her IM to the manager and will not IM the manager's manager. I'm back on hold with the music. At 9:30, she comes back on the line, most apologetic, and tells me she hasn't heard from either of the managers she sent an instant message to but that once she does, they will get back to me. I told her that I cannot sit at my desk for another 8 hours waiting for a call that never comes.

The mystery manager must call and leave me a voice mail with a direct number so that I can get back to her. So far I have taken two 1/2 days off, waited over 20 hours in my home, had to stay by the phone in my office for over 15 hours so far (it's now 10:45 on 6/28) and have yet to have this issue resolved. I find Verizon to be excessively abusive with total disregard and disrespect for their customers. I've been jerked around and lied to for going on 4 days now. And I just love when they say at the end of the conversation, "Have you thought of changing to VIOS? You would get better service." Are you nuts!

I cancelled my Verizon phone service in May 2011. As of June 3, 2011, my phone service has been Time Warner cable. I received a bill from Verizon for $85.03 due 6/20, which I paid. On 6/25, I received another bill from Verizon for $92.34 for early termination. I have been a Verizon customer for over 30 years and have not had any new service for over five years. How do they charge an early termination charge? I called them and they gave me the runaround. I'm a 73-year old on a filed income. Please help. Thank you.

The neighbor's tree fell last week. It took down the main phone cable on 3 poles. Verizon repaired everyone except mine. After 3 days, they just ran a line for a dial tone. Now I hear noise in the background on my phone and I am unable to use answering machine, it no longer picks up calls because of the low voltage of the new line coming into the house. The tech at Repair Dept said after he tested the line while on the phone with me, it showed there was problem at the pole. Answering machine, he said, needs more volts to recognize an incoming call. However, each time an appointment is made, they do not show up. I call everyday and they tell me that they have been unable to gain access to the cable down the road.

This has been going on for 9 days. I even exchanged the answering machines because they said it was my equipment. Same problem. The machine does not pick up incoming call. They make appointments to come to my home. I stay home all day and no one calls or shows up. I need my answering machine to be working. It worked before the tree fell, obviously, they did not repair something properly. Help!

I place a trouble ticket with Verizon three times and three times they did not show. I am a retree from Verizon. I worked for N.J. Bell, Bell Atlantic and retired from Bell Atlantic. I am 82 years old and live alone. I have not been albe to use my home phone. I have had noise on my line for over a week. Had to relay on my cell phone. Which is under someone else' s name.

Verizon has been a pain since the beginning of my service but as of April 2011, they are beyond a pain! The representatives do not seem to know what they are doing at all. Here's to the issue: On April 13th, I paid off a bill I owed in full (didn't think they would help me if the bill wasn't paid) and then on April 19th, I had contacted Verizon and cancelled a home phone line and kept the internet. It was a bundle. I asked and was told there would be not extra fee for canceling (of course, the bill comes and there was but I kind of expected that since it is them and it was small so not worth the fight). They told me that I would be receiving a final bill in the mail and that it would be adjusted to ignore the first bill because that one will be wrong due to the cancellation. I received the bill but to be sure I contacted Verizon. They said that the bill was the old bill not to pay that the new bill was being sent out. I then go online because I was getting worried. It had been weeks and still no bill in the mail.

So when I viewed the bill online, they are telling me I owe three different amounts. I immediately contact them. I am told that I do not owe anything. This was on May 12th. They told me that one charge is for the new month and that the other two amounts were in error. This was caused because the bill had not been finalized and that the last amount would be adjusted since I did not have service for that full bill cycle. So it should have only been a bill for 12 operating days but the final bill would not show up on her end for 4-5 days. The rep actually called me directly and seemed to know what she was talking about. I felt safe that the bill was in order.

Then on May 22nd, I receive another bill. Surely, this is the final bill but the amount was for over a hundred dollars. Twelve days would not be over that. So I called them again. They again told me this is not the final bill. The billing cycle clearly says from April 11th to May 10th. I said, "Are you sure this is not the bill? Because it has been so long now and I already received the bill for my first month of just the internet." He assures me this is not the finalized bill. It still has not been submitted because he looked and nowhere on there does it state final bill which it has to when it is. I am hesitant but I took his word. He is the one who works there not me. So I waited again.

Then on June 8th, I get an unbelievable call. It is a collection agency calling saying that Verizon turned the bill to them because it was not paid. Never have I been so mad. I explained it to her and then I contacted Verizon again the same day. They told me at first through a live chat (I was at work) that it had been handed over to the collection agency and that he could not break down the bill because he could only mail it and wasn't able to view it. I told them I have no problem paying a bill that I owe but have been contacting them since April and being told I did not owe. If they could break it down on how they figured that amount since it was not adjusted, I would pay. I would not pay until this was done though because after all the ** they were putting me through I wanted to be sure. He then tells me he can't do that again and he has had the bill mailed and closed the chat when I still was trying to talk. So I called them directly. I am transferred four times to different people.

The first rep I got agreed with me and said that I only owed $13 something for the 12 days I had the two services not over a hundred dollars. She said it was not reflecting the last payment I had made and said that she would transfer me to get this fixed. That person then told me that she can't assist with a MA telephone line issue, she transferred me. That person said the same thing and then I got to another person. She told me that I do owe the larger amount because one of my payments was late and the bill was not reflecting the amount I still owed. The billing cycle ends on the 10th of each month and I paid one on the 13th so she says that the new bill was not generated yet. She then told me the bill is not in collections. It clearly is since I received a call from them saying so. But get this, the bill they sent to collections that I supposedly owe is not even due until June 11th! How do you send a bill to collections when it is not even the due date yet.

So now I am fighting with them to get this fixed. It would have already been paid if they had actually known what they were talking about when I called and assisted me properly. No, they instead gave me the incorrect information each time. They could clearly see on my account that I had been contacting them in regards to the bill. I made sure from one of the reps that there were the notes on my account and they confirmed, and I'm trying to stay on top of it so nothing bad happens. But yet even though they see this, they send it to collections? Why wouldn't you pick up the phone and call your customer directly to try and resolve the issue especially when they have been calling so much? I am probably stupid for doing this but I paid the higher amount off. I will continue to review my paperwork and see if I truly owe that but I wanted it to at least be out of collections.

I contacted them again today (6-10-11) to have them recall it from the agency as I was told they would do once I paid it off. I get no confirmation number, just their word that it has been recalled and not to contact the agency. I was still asking a question and the rep ends the chat session. So helpful, thanks for nothing. I love how they walk all over their customer. I will be contacting them again soon to confirm their records show that the bill was recalled. Each time that I called they tried to tell me that I didn't pay it off today to. Gotta love it.

I called Verizon to have a second phone line installed in my name for caller ID purposes. I was told that they could change the caller ID display name and I would save lots of money. My phone line was installed and the caller ID was not changed. For the sake of space, I was on the phone for hours from Monday-Thursday that week. I was disconnected 3 times and never called back. I was told that consumers cannot speak to management, but complaints could be made online.

I finally got a manager on the phone who said she would fix the issue and took my cell number in case we were disconnected, in which we were. She never called back. Finally, I got tech support who said that the caller ID could not be changed and that "billing is famous for that. If they cannot find an answer, they either hang up or transfer you to tech support". I made a complaint with the BBB as well as with WTOP and corporate. Verizon has horrible customer service and they have to know. Surely they cannot think otherwise.

I am filing a complaint on behalf of my parents Mr & Mrs James L. **. Verizon has failed to follow through with its obligations for the handling of my parents' account. Not only did they leave my parents without a phone line for several days, but the phone has been out of service on more than one occasion and it has occurred in more than one year!! My parents have been a consumer of Verizon for more than 20 years. They have not only applied for service maintenance since the account was opened, Verizon should be paying them for the aggravation that they have caused in the past 4 years! We have lost time, money, energy and effort due to the constant mishaps of the company and its representatives!! We fought (family-wise) for over a week the first time Verizon failed to apply a payment to the account and left us without phone service, including a dial tone to call 911 in an emergency.

The phone recently was out of service due to weather and rain, it was disconnected on Mother's day? Anyone calling my mother to wish her happiness for that day was either forced to call cellphones or had to wait two more days to speak to her!! It's upsetting and uncalled for!! Up to and including today-5/19/2011, the bill being was paid in cash from their savings acct. and Verizon has yet to fully turn on the off premise extension!! My parents are home again with no dial tone yet they want support for a new FIOS line? Ridiculous!!! I am also on hold now waiting for a representative for over 45min. Please, I ask out of respect for my folks to drop as many points as possible in their ratings! Thank you for your time in reading this upsetting e-mail. My apologies in advance.

I disconnected my Verizon service on July 30, 2010. Prior to my termination of Verizon's service, I was a long-time customer in excellent standing. The final bill that I received from Verizon is dated August 16, 2010 which was for an amount of $616.57, which amount was grossly inaccurate. Subsequent to my receipt of this bill I called Verizon no fewer than ten (10) occasions over the next several months, in order to procure a final accounting for my records with a final balance and finalize my account with Verizon. On each occasion I was placed on hold for hours at a time, transferred to numerous departments and even disconnected on several occasions. At this time, I still have yet to receive a final accounting from Verizon.

Needless to say I was shocked and infuriated when I reviewed my credit report which showed that not only had Verizon reported my account to the credit agencies, once in February 2011, and again in March 2011, under a different account. At no time did I ever receive a subsequent final bill, any notice from a collection agency notifying me that Verizon had placed my account in collections, or any notice that Verizon had reported my account to the credit agencies.

As a result, I was never presented with an opportunity to finalize my account or dispute the amount owed. Rather, I was informed after another hour long telephone conversation that my final balance was $191.00 which I paid immediately even though Verizon failed to provide me with anything in writing, setting forth my final balance. Such practice is not only poor from a service standpoint, but wrought with misrepresentation and fraudulent activities. Verizon's actions have severely impacted my credit rating.

In February 2011, I called Verizon about why I couldn't get some out of area code calls and even long distance calls. I was then offered some services that would make my calls go through other area codes not including international calls. To save better, I was told to add my Direct TV bill to my Verizon bill and I would save even more ($10 less off my bill). I regularly get billed around $80-$90 on my Verizon bill and my Direct TV around $140-$150. I was told over the phone that my bill would be about $50 + Direct TV ($160) + tax which will be about $210 plus a little more ($10-15). In my May bill, I was billed $3.38. There shows an early termination fee of $165 which I am not aware of canceling any services to get a termination fee.

I have called multiple times from April 19 calling the Billing Department about the early termination fee and being juggled around to Financial Services because they said that they can make the change and then I get a hold from the Financial Services telling me to go back to the Billing Department because it the one that can make the change. I have called at least 10 times waiting in between calls of 20 minutes or more and still unable to resolve my concern. There were third party verifiers calling me about my account asking me to call them to verify my account which I already did. Today, April 29, 2011, I called again and was put on hold for 15 minutes to get to a supervisor and still would not clear the termination fee. I'm supposed to save money and not to pay more. I am very frustrated already. Verizon screwed up my bill by charging an early termination fee. Please help me with this as I am on a dead end. No one at Verizon seems to understand what I am asking of them that is to remove the termination fee that I am wrongfully billed. Please help me.

I disconnected my service on 8/2/2010 and the final bill I received was for $207.36. I paid it in full through Verizon's website on 9/30/2010 with confirmation number: **. It was debited from my checking account on 10/5/2010 and paid. Then, I received a letter from North Shore Agency dated 11/26/2010 stating that the bill was unpaid and that they were trying to collect a debt on behalf of Verizon. I called immediately telling them that the bill had been paid on 9/30/2010 and they asked me to forward all back-up documentation to them and Verizon. I did--they were certified and received by both parties on 12/8/2010.

Then, I received another letter dated 12/21/2010 from North Shore Agency stating that the account was placed on hold and that nothing was reported to any of the Credit Reporting Agencies. I never heard from either party again. Since all my back-up/proof was received by them, I assumed that the case was settled.

Jump ahead to 4/19/2011, I received a letter from one of my creditors saying that they were reducing my credit line due to information supplied to them from Experian Credit Reporting Agency. I obtained a copy of my credit history only to find that Verizon had reported me to all agencies as being a collection account, closed by consumer and "never late." Not only did they report me in January 2011 for the amount of $207 but also on 4/15/2011 under a different account number but for a different amount being $78.00.

I called Verizon on 4/19/2011. I sat and was on the phone for two hours and went through eight people, but no one could tell me what the $78 was for since I paid the final bill. Some employees said that I still owed the final amount of $207.36; others said just the amount of $78. I have called Verizon everyday since, and no one can supply me with any documentation or an explanation as to what the $78 charge was for. Let me add that one Verizon rep did state that on 2/10/2011, some employee took the original payment of $207.36, applied $128.66 to the cancelled account, leaving a balance of $78. So, instead of putting the $78 where it should be, they say that I owe this amount.

Also called North Shore Agency requesting copies of documentation about the $78.00 they stated that there isn't any. That only the amount of $207.36 was in the computer.At no time did I receive ANY communication from Verizon that I owed them $78.00 how could they not even geive me the option to dispute the amount. Instead they just report it is derogatory to all credit reporting agencies??? There has to be some procedures required by law that the consumer is protected by?

I've been in business 11 years in the same place and with the same phone numbers. In July 2010 I complained to Verizon that my bills were getting too high and they said they could save me money. My bills continued to be over $300 and in January 2011 I switched to Optimum for phones and high speed Internet. Once I knew the change was functional I called and cancelled my Verizon accounts. My DSL bill went to a negative number but my phone bill was $244.56. On the bill is an early termination fee of $225. I've spoken to both Verizon and now the collection agency and was told I didn't send a written termination letter and my service was new as of July 2010.

This is a scam. I have the same phone numbers and address and no change in services with Verizon until I terminated in January and I should not have to write a letter in this computer-driven world. They had no problem taking money via the Internet. I refuse to be threatened.

I called Verizon and asked them to tell me why I was charged on 2 separate accounts for one service. One invoice was supposed to be my triple play (internet, phone, TV) and the other was a separate phone bill. When I called and asked why I was getting 2 phone bills if it was included in the triple play, and I was told that I changed my service from triple play to 2 separate services, and now, I'm under a 2 year agreement, and they will fix it for me. Now, I'm being charged for the triple play and the phone service on one bill.

When I call customer service to ask for an explanation of charges, I get transferred to technical support, back to automatic service, or the system is down and they can't excess the account. All I want to know is what they are charging me for.

I paid my February bill through my bill pay at my bank. Verizon says that they did not receive the payment. I had my bank fax them proof of payment which Verizon told me that they received. Verizon will not credit my account until they "find" my payment.

I made the payment and provided proof of that payment. Verizon needs to credit my account effective Feb 15th. I'm afraid that they will report me to a credit collections agency.

We have applied and qualified for lifeline services with Verizon six months ago. I have faxed documents from Social Services Food Stamps program three to four times to Verizon. For six months now, Verizon has stated the next billing cycle will show the credit and the corrected balance. I call every month because the corrected amount never shows.This week we got another bill for the full charges of Verizon service. We were told we would receive $13.50 off the normal charge and would not be charged federal subscriber line charges. Is there anything you can do to assist us or tell me what I need to do? We cannot afford the full charges they are charging us.Thanks for your time.

There are unauthorized charges. No notification of price increases. Useless representative who are trained to be robots. Economically, they are greed-driven. The CEO makes over 2 million dollars a year and Verizon nickle and dime its customers. The emotional damage is that I am retired. Wall street, the economy and the political fighting has destroyed our great country. We are bombarded with negative ugly mud slinging by Republicans and Tea Party activists. The Democrats are not perfect either, but at least they are trying to help us.

We moved to this house a year ago and ordered Verizon landline. From the day they installed our line we had multiple problems. At the beginning they had us sharing another line so when we were trying to make a call we could hear our neighbor's wife talking. It took them months before they fixed that problem. Then we started getting static on our line. They never fix that problem.

About four months ago the static problem got worst and then we started losing connections. Three weeks ago on Saturday we lost dial tone and it took two days before they fixed that problem. Today I kept getting hangs ups every time I made a call or I got a call. I called Verizon repair service and place another complaint. The guy said they will send someone out Monday 26th of October. I didn't realize that today was Thursday; I thought it was Friday so I said ok. Then when I hung up I tried to make another call and my phone was completely dead.

I do have a cell phone which it is also with Verizon and I don't have any signal at my house. I tried to go on their web site and send them an e-mail it took me more than an hour to finally get to a place on their site that would take my e-mail request. Their web site is very slow and the irony is that they are peddling High-speed internet service. If I had any other choice I would change services and pay the penalty to get rid of this miserable company.

I have lost my phone service four times in the last 4 weeks and they cannot come to fix it by the earliest, Friday October 15th. I will be without a phone for 5 days. If something were to happen to my children and I need to call for help, I would be out of luck. No one has any suggestions for me as to what to do in case of emergencies. This is not acceptable for customer care for a big company like Verizon to let their customers go without phone service for 5 days and say there is nothing else for them to do. The internet goes out about 15 times a day and runs very slow when it is on.

This is my complaint regarding Verizon home phone. Account # *****. From the beginning, we agreed to pay local package which cost $40.99. Since 2009, we started received increased bill of $42.99. Right now, Verizon charged local package as $43.99. We never received Verizon letters with explanation of increasing bills. The representative don't give us an understandable answer, just sorry about it. My complaint is why I have to pay $43.99 for local package if I signed a contract for $40.99? Thank you.

I signed up for Verizon Fios triple play which was supposed to be $99 for home phone, internet, and TV last spring. Every bill I received was over $150. When I called to investigate the billing, I was told, "Oh, you aren't enrolled in the right program. We will switch you into this program to make your bill lower." The next month, my bill would still be over $150 so I'd call back again. Each time they did this, they changed my contract to start over again saying that if I cancelled before two years I would have to pay a $350 early termination fee.

This went on for months of people telling me taxes were $45. I said taxes should not be one third of my actual bill and no one was ever able to calculate to me what the bill should be before enrolling me in some new program. I asked if there was somewhere I could go in person and they said no. All of this happened over the phone so I documented the dates and times I called as well as the dialogue that transpired during each phone call as best I could.

Finally on August 19, 2010, I filed a complaint with the Better Business Bureau and called Verizon once again. Each time they enrolled me in something new they would also change my account number so I have records of no less than three different account numbers through this whole process. Someone from Verizon Wireless answered and said they were physically walking me over to a supervisor with Verizon Fios. He told me that Verizon Wireless was actually a different company than Verizon Fios. So I waited until I was finally connected with a supervisor named Mr. ***.

Mr. Parrish looked into my account, informed me that I was never billed for what I had signed up for. I told him I wanted to cancel all Fios and only have the most basic phone line available because I needed a landline for my security system. He assured me by the end of the conversation that all Fios services were cancelled and I was signed up for a base local landline. He set up an appointment for a Fios technician to come remove all the Fios equipment that was installed for September 4, 2010 between 8am-12pm.

He assured me that next month charges would be back charged once Fios was removed. That there would be four days of charges because terms end of bill is dated the 31st. Confirmation # given was **. He also assured me that the early termination fee would not apply because I was not satisfied with the terms of service and was never enrolled in the program I was supposed to be enrolled in. September 4th rolled around and the Fios technician never arrived to uninstall the equipment. I tried calling every number I had for service and was hung up on four times without ever reaching a sales representative. An executive support representative from Verizon (Ms. Miles) called me twice and left messages on my answering machine while I was at work. The number she left for me to call her back was not a working telephone number.

Better Business Bureau closed the complaint because Verizon said I never returned their calls but I didn't have a working number. Last week, I received a bill in the mail for $480.80. The bill had a $350 early termination fee included on it after being told that it would be waived. I had to take off of work today to deal with this situation so I called Verizon and entered my account number that was listed on the bill and the automated system told me that it was incorrect information. It did not give me the option to speak to a representative but simply asked repeatedly to enter the account number. After trying this several times, I hung up.

I called again with the newest bill which was just for my Verizon landline phone. On that bill, I was charged a line connection charge and an order processing charge which totaled $42. I asked the first sales representative that I spoke to to please switch me to a manager or supervisor because I had been having an ongoing problem since last spring. Tonya placed me on hold where I remained for 37 minutes according to the time on my phone. When a senior representative finally answered the phone, I explained that I had been on hold for 37 minutes and this was the 5th or 6th time I've called. I explained that every time I call, I have documented the persons name I have talked to, what was being said, the time, and resolution yet I keep getting bills in the mail that are completely different than discussed on the telephone. He said and I quote, "Did they hang up on you like this?" And then he hung up on me.

When I moved homes, I got my hydro transferred for a fee of $25, which I agreed to pay. When I asked Verizon to move my home phone and specifically asked if there was a fee to move the phone--they answered that there was no fee. Therefore, I decided to move the phone--this was because I was well aware that there were other companies willing to do installation for free and I could get a new connection without having to pay moving fees (also, I was not happy with Verizon constantly charging for 3-way calling even though I had blocked the service). So, they moved the phone to my new location and then sent me a bill for $66.00 as moving fees. This is totally unacceptable and I am not willing to pay those charges and they are not willing to remove it. They keep telling me that they will send it for collection.

In mid-November 2008, I called Verizon to tell them that I was moving my offices and cutting back on some of my services. I told them that I no longer needed a Centrex line, but I wanted to keep my main number and my fax number at the new office. I also have a colleague, so voicemail and alerts were to be set up for both of us. I had also requested call forwarding and did not want call waiting. In addition, I had high speed internet service. I was told that the telephone and Internet would be supplied for one.

This still seems simple to me, but it never happened. I began timing the minutes I spent on my cell phone trying to work this out with Verizon, after I realized how much time I was spending. It amounted to nearly 27 hours, and one full day that I took off work to try to resolve it. There were dropped calls, long waits, promised call backs that never happened, and, occasionally, a seemingly knowledgeable and empathetic support person who was very apologetic and would repeat back to me his/her understanding of my request. On those occasions, I had no doubt that there was understanding but the promises they made were not fulfilled by the company.

Fairly early in the process, I moved my fax line to Ring Central (which has served me very well) and canceled one telephone line. At that time, the person I talked to was understanding and promised to set up the system discussed. She agreed that the company had not met the contract demands up to that time, and would not again make a service charge for the change. There was, of course, such a charge. I was also told that I would benefit from a special and be charged $79/month for the telephone and internet service + the extra services (Voice Mail, etc. ) since the original agreed upon amount had not been honored. I continued to battle to get all of the items in place (in 1 1/2 years, the alert for my colleague was never achieved and mine was spotty.) But I also continued to be charged nearly twice what I was promised.

I wrote to Verizon, since I had learned I could not trust what they promised on the phone but I was called back. The person on the other end reviewed everything and agreed to return $81/month overcharge. When I told her that I wrote because I didn't trust Verizon's word, she emailed me with the promise to repay $81/month for 12 months. It still didn't happen. I learned that Verizon has no more trouble lying in writing than by word. I finally gave up because I didn't have any more time to give Verizon.

Eventually, I decided to use Phone.com for my business telephone service. Again, I have had a wonderful experience with them and everything was exactly as promised for a fraction of the price. I needed to call Forward during that process, but I learned that was a service that was never added. When I added it, I explained my reason, and asked about and was assured that I would not be charged for a change of service. It came as no surprise that, when I received a final bill, Verizon did not fail to try to cheat once again.

The first charge contained an extra month of charge for something that is paid a month in advance. That was corrected when it was pointed out, but then a charge for change of service/canceling a contract was included. As far as I'm concerned, the contract was never fulfilled. I certainly never agreed to continue the service as it was. I intended to fight the charge, but I am a clinical psychologist and my time is too valuable for that. I will pay the fraudulent bill, but I will post my complaint on every board I can find, in order to warn others to stay away from Verizon and to let them know that there are cheaper and better services available.

I have demonstrated my Phone.com service to everyone I know, and I have persuaded eleven people to switch to another Internet-based service. I have multiple documents that support this, including a copy of the email that was sent to me from a Verizon tech support person.