Verizon Fios Reviews

On July 23rd, 2 gentlemen dug up my yard without permission and cut the line for my underground dog fence. They called their boss, Kevin whose response was "Oh shit!" Kevin gave me his name and number to contact if they did not properly repair the line. I had to have the dog fence company come out July 27th to properly repair the damaged wire. I paid $150 for the repair and have pictures to show the damage and improper repair. July 28th, I emailed the invoice and pictures to Kevin. July 30th, I called Kevin to find out the status of my claim. July 31st, he informed me that I would be receiving a check to reimburse the cost. Aug 8th and 10th I left text messages for Kevin about the status of the check.

Unfortunately, the service has declined tremendously. I have been a customer for over 15 years and had to cancel. They had to come to my house 3 times in a 2 week period because they couldn’t figure out how to fix the issue. They left wires down in my driveway and said they did a “temporary fix”. I have spent hours on the phone trying to resolve issues and if you pick the option to schedule a call back you don’t actually get a call back. It’s sad because they used to be one of the best. I know so many people who have started to cancel after years of service. They really don’t seem to care though when you call and will hang up on you. It’s too bad they seem to have a monopoly in some areas and other providers aren’t available.

I am set to a cancelling my consumer relationship with Verizon Fios/Internet. A year ago, Verizon made an error, connecting my account to another person's Verizon mobile account when they added an additional line to their mobile service. When I saw that my credit score dropped @80 points, I immediately accessed my credit report. The additional mobile phone line from another individual's account, was somehow connected to my Social Security number in the Verizon system, so it went to collections without my knowledge. Verizon refused to provide a statement that I inquired about the account and refused to remove it from collections, despite their error in connecting my social to another customer. The collections amount was approximately $430.

Three weeks ago I had Fios installed at my home for tv and internet. Internet is okay but TV has been a problem since day 1. After waiting an hour on hold for a technician I finally hung up. The marketing agent gave me a number where a live body would answer. The TV wouldn't "turn on". I could get to HDMI 1 but then a screen saying "no signal" would pop up. So now, the brilliant technician said I would have to unplug the HDMI 1 plug from the tv box and replug every time I try to turn on TV. Outrageous. What is the problem? Their technicians are reading screens and coming up with a quick and easy answer. God forbid they send a technician. I don't want to go through another install of some other provider. Xfinity is just as bad. Be careful.

I rarely leave negative reviews, but this experience has been beyond frustrating. Our Verizon Fios service went out on Sunday, and as of Friday it still has not been restored. The first problem was Verizon’s outage page. We entered our address, and it reported there was an outage in our area and instructed us to wait 12 hours. We trusted that information, only to later find out it was completely inaccurate. That cost us an entire day before we even contacted customer service. When we finally called, we waited on hold for over an hour before reaching someone. The earliest appointment available was two days later.

Their Fios is not working well. Slow and lots of little glitches causing service disruptions. I have called their help many times @ Customer support more times than I should need to. Took 12 calls setting up phone & internet service trying to get the right billing costs — I won’t even detail all but they had quite a difficult time finally getting the promised & best pricing ….Seemed the pricing changed every time I called with the issues of the day so all I can suggest is keep meticulous notes and ask lots of questions based on the issues you might ever heard or now have. To keep calling otherwise you might just as well cancel because hoodwinking customers can happen by choice & chance.. Oh the Fios internet service will not work if you use VPN!! Warning! One if those little things they don’t advertise, Wish I had stayed with v’sible but thought getting my cell & internet on the same bill might be good idea but no!

Internet equipment came in. Was unable to set up. Called for an agent to come out, no one came out. Call to cancel service they would not. They also said I did not return equipment which I did. Now they have me in collections for services not rendered. To sum it up just say no. If I can rate zero I would.

Verizon Fios home internet sucks so bad!!! I got 1Gig fios internet installed last month and since then, having so many issues....the speed keeps dropping to 50mpbs all the times... and Verizon can't figure out the issue or fix it once in for all....

This is an awful company that has harmed my family. My dad’s tv was not working Wednesday. Verizon came out Thursday to fix the problem spent several hours there and the tv was working. Around 5 minutes later when the Verizon guy left the TV stopped working again. Verizon could not come out until Saturday. The Verizon guy was here several times and seemed to fix the tv. It worked until the next day I was working on something very important die today and the internet stopped working as well as the tv and phone. I called Verizon and they said this problem is not fixable over the phone and someone would have to come out but could not until Monday or Tuesday. As a result, the document that is due today to city officials may not get in today which could severely compromise our family!!!

After several attempts through phone and in person to find a solution to our modem problems, Joseph **, from Verizon in Waltham, was personable, Knowledgeable, patient and very helpful. I would recommend to any client to go to Waltham and ask for him! And I'd wish all salespeople were like him

I have never dealt with a company with more billing incompetence. Every single month both my cellphone bill and home Fios bill are incorrect and every single month I have to call them to get it fixed. Fios is charging me for services we haven’t had in months (example Netflix) and when we switched our phones over from AT&T our new cellphone bill was promised to be $125. For the past five months it’s been approximately $200. Every month the estimate on the app says $122 and then right before billing they pull a bait and switch and it goes up to $192. Every month I’m Promised the next month it will resolve and it never does and it’s hour on the phone with them again. I should have just stayed with AT&T.

I have had a problem with my tv service freezing and or buffering three times now. Unsurprisingly two times happened on the weekend and overnight. I was talked into increasing my internet speed to the maximum offered. Still have the problem again. Still cannot talk to anyone because Verizon Fios offers a 24 hour product but no technical support service to deal with issues overnight. I'm done! The service is more expensive than most and has horrendous customer support. I have been with Verizon for 14 years until tomorrow.

I have a number of "smart" Wi-Fi connections in our home that depend on Verizon FIOS. When it works it is great. However, the Verizon Fios service connection repeatedly disconnects requiring a hard reboot of the router or ONT to reconnect Wi-Fi network service. This is not a huge problem when one is at home and can reset the router or unplug the ONT. But when you're 500 miles away that is not possible. Okay, there is a Verizon app that will sometimes allow one to reboot the router from 500 miles or, more often, it reports that your router is unreachable. The app troubleshooting will occasionally resolve the issue. But, it is just totally unacceptable losing connection with the home security on a repetitive basis. The ONT/Verizon Wi-Fi Router should be able to auto reset when Verizon signal is reestablished. Maybe there is an ONT/Router upgrade that I have not heard about.

This is my third time calling to cancel my services. The internet works fine, but the customer support is basically useless, they don't seem to know how to do anything.

Unfortunately stay the h away!!!! Lies to their customers on repeated phone calls. They wouldn't know the truth if it bit them on their a. Bill goes up every month even when reps lie on the phone they took care of. These people violate FCC laws and rules every day. Do not believe these positive reviews because they're being done by Verizon themselves that's a fact. This company upper management actually condoned lying to customers because why??? They can get away with it. I know more about their owners than they think. Absolutely trash as a company. Definitely don't care about customer service at all. They screw over seniors every day.

I am a participant in the Verizon Forward program. On March 13, 2026, I was promised a 'seamless upgrade' to keep my internet affordable at a permanent $19.98/month rate. Instead, Verizon used this as a bait-and-switch to move me off my reliable Fios fiber line and onto an inferior 5G Wireless system that does not work. One of the new 5G units arrived defective (Solid Red Light), and the signal range is significantly worse than my 'old boxes.' My bill is now a mess of unauthorized charges ranging from $0.57 to $72.00, ignoring the signed agreement and my Verizon Forward status.

I hardly write reviews, but honestly I had to. I believe it's safe to say I just about hate this company. Most of the customer service representatives are incompetent. Have you repeat yourself several times. Keep transferring you to different departments. I dread calling them. There has never been a time when I wasn't on the phone for well over an hour everything, ending with a massive headache. Not to mention the service is constantly going in and out, having to keep troubleshooting and they are not the most affordable. I just terminated all my services with them. I don't pay my money to have to continue dealing with this.

Wish I could give zero stars. This could quite possibly be the worst provider on the planet. Their services are by far the worst I’ve ever encountered. The technology they use is not intuitive, does not work with every television (I have an LG that I purchased seven years ago, their technology could not work with it) and quite frankly it just sucks. Fios TV never worked properly from the moment it was installed.

Did not deliver what was promised when I canceled; they kept on charging me for service. Very tough to get a hold of. Unwilling to understand the issue. That's why I went back to Spectrum for much better service and have people you can resolve your problems with. Every time I think of using Verizon, it turns into a problem.

I’ve been contacting FIOS via chat, call and actually going to a Verizon location for > than eight months with no resolution. Each time they say it’s resolved but it never is fixed. The internet has to be downloaded from Settings at least 10x a day. I’m unable to get into the Fios home app to access shows on my phone. This app says that I will receive a text to verify, but it doesn’t arrive. The NBC connection has been down and the Olympics are beginning soon. I’ve been with Fios for > 20 years. I’m looking into other companies, because it appears that FIOS is unable to correct any of these issues.

FIOS speed is the biggest plus. Customer service is wretched. If you can actually get through to a rep, they either don't know the answer or give out misinformation. The website is impervious to customer feedback and is terribly confusing to use, to the point that sometimes give up altogether. I reserve a special word for FIOS TV. Today I received an email: "Your Verizon TV Plan Now Includes ESPN Unlimited!" Great! No one in my household watches sports. We didn't ask for this and resent having to subsidize the viewing preferences of others. I'd much prefer to be able to opt for other programming, but we aren't given that choice. Finally, the basic TV lineup includes a paltry handful of stations. Compared to Spectrum, it is pathetic. If it weren't for my wife, who highly values the wifi speed for her work, I'd cancel FIOS and return to Spectrum in a nanosecond.

The FIOS TV service is expensive, unreliable, tech support ineffective and DVR functionality horrible, I dropped it after several months of frustration. The internet service is good and reliable, requires minimum interaction with the miserable FIOS tech support so I kept the internet service after getting an excellent retention deal. Their website is bad and counterintuitive. The AI (Artificial Idiocy) based FIOS automated phone "assistance" will drive you crazy. Their VISA gift card can only be used to buy Verizon merchandise, so it is totally useless to me.

The monthly price keeps increasing as the selections keep getting worse --- reruns of ancient shows or disgusting new ones. And the portion of advertisements per hour seems to have no limits! After over a decade, I am seriously considering Spectrum or another carrier.

As a senior on social security, I was offered the Lifeline service. Along with that was the added incentive of a Samsung smart TV, 2025 43". The tv was shipped by Samsung 3 months later, and the screen was completely smashed. There was no damage to the box at all, and UPS delivered it with care. I called Verizon customer service, and after no less than 4 transfers to different departments, I was told it wasn't verizon's problem, and to make a claim with Samsung. So I called Samsung. I sent a picture of the broken screen. I was told, "Not our problem, take it up with Verizon."

I’ve had ongoing issues with Verizon Fios customer support, and the biggest problem isn’t even the service — it’s the attitude. When contacting customer service for help, representatives were dismissive, impatient, and unwilling to properly listen or resolve the issue. Instead of feeling supported as a paying customer, I felt rushed and talked down to. Problems that should have been simple took far too long, and accountability was lacking. Reliable service is important, but respectful customer service matters just as much. Unfortunately, Verizon Fios failed in that area. I hope they invest more in training their customer service team to treat customers with professionalism and respect.

The set top box fails intermittently. I called customer service. It took ten minutes of prompts before I got put in the queue to talk to a live agent, and I hung up after 55 minutes on hold. In reality, there is no effective customer service. For the outlandish price, this company is ridiculously overpriced and under serviced.

Recently I had a stressful experience with Verizon Fios due to improper disconnection of my account. Verizon received a documentation of a potential tenant at my current address with a move in date of Dec 22, 2025. Without properly verifying the information and without informing me, Verizon turned off my service/ disconnected my account and set up service for the potential tenant on Dec18 2025. While I still live at my current home and no notification of relocating. When called to explained the situation Verizon wanted me to send prove of my residency at the home that I have been getting service for several years. One female supervisor was very rude and made it like it was my fault that the service was disconnected.

I have had nothing but problems since 9/2025 when Verizon Fios cable, internet and landline was installed. Installer did not explain the use of the DVR box which needed to be activated, installer did not port my landline from my other provider and tried to charge me for capturing my old landline number and they did not explain the remote usage. The person who sold me the package lied about the cost of the package for cable, internet and landline. Had to call several times RE: billing and television service outages (no wi-fi signal).

I had returned my internet box to the Verizon store and they told me I had to bring it to UPS so I did that and they gave me my receipt and paperwork for tracking, that was September 29 and after talking to customer service they said, "Don’t worry. We will take care of it," now December 7 they take 200 plus all fees and taxes out of my account leaving it in the negative, I called again, this is now call number 4 after talking to supervisor, she said, "Don’t worry we will take care of it," never happened and called again, this time I’m furious because my bank is charging me overdraft fees, still no luck, I sent photos of paperwork so apparently that’s not proof enough, so if you use Verizon internet be prepared for this to happen. I’m not happy with this at all and when it’s over I will be leaving Verizon for good.

I am unable to find my first review. Could it be that the powers that be had it removed? Here goes. I was informed that I would lose my landline unless I updated to the new fiber optics. Feeling backed into a corner I switched, in order to keep a landline. As it turned out Fios NEVER changed the original copper lines. They sent one male technician to connect 10 TVs. It took him 9 hours. Several months later I discovered that the technician ROBBED me of $12,000. I made a police report and called the 2 supervisors that assessed my home prior to switch. I spoke with their security department several times. To make a long story shorter, Verizon never did a damn thing for me. Police couldn't even investigate the technician who was now DEAD, 4 months after the theft. I got a SORRY, and was told that he had passed the piss test upon hire. I was NEVER made whole. I never forgot. I am still sick about it. I was wronged. This occurred in 2019.

The actual Internet is great. The technicians and dispatch have continued to be awful. Very little communication. My upstairs neighbors were getting Fios. A technician was there and told my wife, who happened to be outside, that they would have to cut the wifi to downstairs for about 30 minutes. If my wife hadn't been outside, the internet would have cut out without warning. Then, after 40 minutes I look outside and the truck is completely gone while my internet is still out.

Horrible! We have Verizon internet at our dental office. It hasn't worked for 5 days now!! We've called 3 times and each time we were PROMISED it would be working by noon-1. STILL NO SERVICE!! Impossible to run a business without internet! Do NOT get VERIZON!!!

Technician Robert was unprofessional to not call us when he was enroute to us. He should have called to notify. We waited 5 hours without a call. Punctuality is bad for business as a customer. We would and other customers would appreciate better customer service.

Signed up for Fios internet as my contract with RCN was getting expensive & they wouldn’t reduce their rates although I asked. From the start I had connectivity issues and internet wasn’t working with Fios. They sent a tech to fix the problem. They changed out the WiFi router, which seemed to resolve a lot of the problems, but two TVs continued to have connectivity problems. They separated 5G bands which wasn’t separated by default and it Helped with one of my TVs. For the second TV, we ended up hard wiring it as they couldn’t get it to work on WiFi - something I never have had an issue with in all the years with prior ISP. (RCN/Astound)

If I could give zero stars, I would. Our service has been out for 3 days now. I had an appointment scheduled and confirmed on the on-line chat, but didn't realize I had to confirm it. After waiting for them to arrive, contacted Verizon and had to make another appointment two days later. They did come, but rang the Ring doorbell (which requires internet to work and internet is completely out). We never heard the doorbell and the tech left. Customer service said someone would call me in a specific window about rerouting the tech. Surprise, surprise, no one called. Ended up making yet another appointment, with promises someone would call. I don't expect any call from the dispatch manager. I'm actively searching for options to replace FIOS. I was a customer for 18 years, but my frustration level when I try to resolve any service problems is too high.

Verizon is trash! I bought an off-brand phone and they said they couldn't connect it. I swapped my SIM to it and it and the internet worked for 10 minutes and stopped working. Long story short, Verizon blocked it and tried to get me to upgrade through them. I'm not an idiot. I should be able to use whatever phone I want. I know it is compatible because it was working! I am sick of Samsung slowing down phones just so you buy a new model. There are way better phones out there with companies that don't do that. Like Doogee. Currently searching for a new carrier.

The internet service was great and I never had an outage in the four years that I used them. However, upon closing my account to move houses, they overcharged me an extra month, made excuses why it happened, locked out my online account, then fully “lost” my account (they could not even retrieve it on their end). This left me feeling burned after an otherwise fine experience. If you do use them, freeze your credit card after the last legitimate payment is processed.

I’m a 25 year customer of Verizon mobile with nursing discount. Not able to take advantage of nursing discount on my Verizon FIOS as advertised. This has been documented by others as well. FIOS staff member trying to help but not able to figure out. I believe advertising this without being accessible is fraud? Please investigate this as this is also very disrespectful to first line employees like nurses.

Way below what Fios plan is. Impossible to get a human and after wasting hours I get a human that can barely speak English that is working from a elementary school level checklist. When I asked to be connected with a tier 2 engineer I got a supervisor that could not speak English either and did nothing but parrot back the DHCP issue of the leased IP that I had just informed him of as if he was instructing me. I am a CE/EE of 35 years.

I was told the Verizon tech will get here between 1-3. He called me this morning and asked if he could come at 12pm instead and I said yes. It’s 2:06 and he is still not here. I did not feel like spending my entire Saturday waiting for the Verizon technician to get here. And if he didn’t call me in the morning saying he will get here an hour early I would have had time to get breakfast. Do not use verizon Fios.