Complain about a product or service

Verizon Local Service

Sam of Milford, MA February 6, 2010

I have been with Verizon for almost 7 year always being loyal customer to them. the second i got my bill the next i pay it online, I moved to new aprtment, i been told that i can keep my number which i didn't believe but any way i made my order. i waited. week after when they told me your service will be ready and they denied my call that i didn't make even i gave them confirmation number.

any way i did it again with new phone number and i ask to keep my current plan with the same feature and price and confirmed more than hundred time cuz i know they will change everything later, and also asked to get dsl. that was in January 2, 2010 and they said will be ready on 7th, i called again on 9th and they start to give many excuses, like our facility is far,

I talked to many supervisor with a lot of promises to call me next day to solve the problem and what I hat about them they keep putting to from department to other until you threaten them abut file in court for their lack of performance, I don't know what to do with them after month and half, I hope I can get help. they change my rate to pay more, and i have to go use puplic internet for my use.

Debra of Lawrenceville, VA February 5, 2010

i have had a problem with the above company fixing my elderly mom phone line.they have a broken line above the ground in which they seem to refuse to bury or secure the phone cable.this is a problem that has been going on for more than a year.please please help me.

Susan of Owings Mills, MD February 4, 2010

For as long as I have had Verizon services there have been problems. Each bill has contained extra services that I never ordered. When I call to complain, they credit the next bill, but then keep adding it on anyway. I cancelled my services because I was very fed up, and I was told that I would receive labels to return the equipment. I was told that Yes, indeed my services had been disconnected. But when I called to confirm the amount of my last bill I was told that I had never cancelled.

Now, I admit that I am bad with paperwork, and could not find an order #. I was not told what my final bill would be, so I just have to wait until the mail gets it here. I want to pay for the services I used and asked for, but not a whole lot of extras. I am afraid my last bill will be really high, and I have not used any Verizon services for almost a month!!!!

Adrian of rancho cucamonga, CA February 1, 2010

I have had verizon for approximately 7 years, and I was going to be moving into a new apartment and I was interested in the triple bundle package they offer. I was told if I wanted the promotional price I would have to cancel my existing account and open a new one. I was alittle bummed that I couldn't keep my old number but for the price I wasn't going to complain. Not one month after I got the new service, I was notified by directv that verizon dropped me from the bundle package and were going to charge me a 75 dollar activation fee, I called directv and they said they had nothing to do with it because I didn't order it through them directly I was going to have to contact verizon.

So I called verizon and they transfered me to 4 different people and they couldn't tell me why I was dropped, so they re-instated the bundle package for me, about one week after that I was notified by verizon that I was dropped again and would have to pay another 75 dollars, I called them and again after 4 people and no one knowing anything they re-instated me. I asked to speak to a supervisor and they said there was no supervisor on duty. one week after that I recieved my first bill and they were charging me 95 dollars for re wiring and installing a jack, which never happened. I called to dispute that charge and they took it off.

Two days later I got a call from them saying they were going to charge me because the installer who came to my apartment said he installed a jack. I never signed that he did such work because he didn't. I let him in my house because it was raining and thought I'd be nice and let him in, they told me that because I let him in the house its an automatic 95 dollar charge. I kept insisting that he didn't do any work in my house. All he did was come in see the jack, he left for 20 minutes and came back and said ok your good to go. But the rep insists that because I let him in he did work. so I asked to cancel my service and she said she was going to charge me a 120 dollar early termination fee, I told her to shove that bill because I'm not paying a dang thing because what they are doing is commiting fraud, I asked to speak to a supervisor and was told theres no supervisor on duty.

M. of Lakewood, CA January 31, 2010

there has been no Verizon service in this area for 9 days now. so far, from 1-21 to 1-30. Verizon says something happened in a large area in the south bay of southern california due to a storm. My complaint is that it is not being fixed in a timely manner. Hundreds of people are without landline phone service and or internet. Our entire apartment building has been without service. There are children and seniors and students in our building alone who have been adversely affected. Please help!!

Tracy of Schenectady, NY January 31, 2010

Our home phone line has had a lot of static for 3 weeks, then on Tuesday of this week - we lost the dial tone. We have had no phone service since Tuesday. I went online on Wednesday to schedule service and was told that the repair would happen on Thursday. I waited all day and the repairman did not show up. I called and was told they would be here Friday. Again - I left work and waited and he did not show up. Again I called and was told they would be here definitely on Saturday. Well, of course they didn't show.

After speaking to 4 people on Saturday at the phone company - they did not apologize but said that someone would be here Monday. We have not had phone service since Tuesday. I have asked to speak to the service department supervisor, but have put on hold and the line was dropped. Then i called back and was told the foreman would call me back. This is a terrible way to do business. Fortunately we have cell service and surprise it is with Verizon. I am very tempted to switch my service to another carrier. They handle these matters terribly.

sherron of washington, DC January 29, 2010

I have verizon for my home phone. My bill has been 21.00 a month for almost 2yrs. I recevied a phone bill on 11/02/09 for over 1000.00 dollars.I called verizon and the kept saying the were going to send someone out on 11/30/09 verizon put a block on the phone but told me I could not cut my phone off until they solved the problem. They sent a repair man out who found a shortage in the apartment and thats why my telephone was picking up minutes of other people long distance calls and the repair person stated give them time to forward the information to customer service before the disconnet service

Then I talk to Ms B who gave me a confirmation #number and told me my bill would be 28.65 and the took off 1,607 doallars off by bill. My phone was cut off on Dec 10, 2009. Waiting for the phone bill with the 28.65 to come I got another bill for over 600.00 dollars and this bill was from 11/30/09 to 12/10/09 while a block was still on the phone and verizon would not let me cut my phone off until they could find the problem. Now when I tried to get this straight again in Jan 2010 they tell me I have to start all over again and they keep transferring me around and I can't get this problem solved. How do you go from a 21.00 phone bill a month to a phone bill almost 2000.00 in from Nov 2 2009 to Jan 2010? I do not have long distance on the phone and verizon put a block on it and calls still came on my line. I want to commend telephone tech Malcome E because he found the problem. I anyone can tell me how to get this solved PLEASE HELP!!!!

Jo-Ann of Hopelawn, NJ January 25, 2010

re-occuring issue with crosstalk on my residential home line. Has been happening since april 09. reports of trouble april june july august and Sept. Whenever it rains I hear both sides of others converstaions, from an individual on my street. Verizon has been out 6+ times along with a supervisor still no results. By putting individuals in bundle packages they are also putting folks in jeopardy of no communications during emergencies such as 911. No tv no telephone or internet service if folks sign up for these misleading bundle packages! The public needs to be notifed at what our govt is allowing!

C of Rockford, MI January 12, 2010

Just need to vent about poor, poor service from Verizon residential. When we went to cancel our cottage phone line with them we were talked into putting it in "vacation" mode instead, at absolutely no cost. When we received a bill for 20+ the first month I called and after a 1/2 hour wait (Each month, all 5 I had to call back)was told that the bill was a mistake and they would reverse it and take care of it. Month 2 - a 10 bill. Another call - told that "someone" had forgotten to cancel a type of charge, and that they would take care of it. Month 3 - a 27 bill, including a 7 late fee for the previous month.

Called and asked to CANCEL the line, since they obviously couldn't get it right. Was told it again was canceled and the charges would be taken off and taken care of and given a problem number and special phone number to call with problems,(still 1/2 hour wait on that line next month). Month 4 - another 5 charge. This time when I called rather irritated I was told that they "couldn't give me any information since I wasn't primary on the account", even though I had dealt with everything else. Luckily my husband was home to give me access to deal with them.

Asked for a supervisor, told it would be ANOTHER 30 - 45 minute wait to speak with them. Called the special number I was given and Tammy said "but you only owe 5.06". NOT the point - I don't owe anything. Supposedly reversed the charge for good this time, but was told I couldn't talk with a supervisor; they could contact me. I have wasted at least 3 hours of my time with their mistakes, and am very frustrated that I can't even get a supervisor after all this to be sure the matter is taken care of. The phone IS canceled.

Sarah of Long Beach, CA January 11, 2010

I signed up for Verizon DSL/phone/Direct TV service when I moved in to our condo in September. We've used Verizon in the past with no issues. When they installed the phone and Internet service, the phone line did not work (pure static) - it was an issue with the DSL/phone combo. I called to cancel the package since I also work out of my house, to which I was told there would be no problem and I would not be charged because it was within the initial 30-day period.

Although porting the phone over to the new provider would run past the 30-day mark, I was assured I would not be charged (particulary since the phone was not even working). No problem, right? Since that time, I have had to call back three times and work my way through the ranks to each time be assured I would not be charged and that it would be adjusted (they of course, had "no record" of their non-charge agreement for the phone porting, although I provided the cancellation confirmation number and my notes from the calls). On December 23, I called again since I received yet another bill for 85.33, and Brian told me that I did not owe that amount and, in fact, I would have a 4 credit coming to me in the form of a check.

Instead, I received a letter and a handful of telephone calls from a collections agency for 85.33. Are you kidding me??? I would pay that amount, even if I don't owe it, to avoid a ding to my credit. Now I have to suffer the consequences all because I believed what their representatives told me.

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