T-Mobile Reviews

I have been a loyal T-Mobile customer for more than 20 years, and one of the biggest reasons I have remained with T-Mobile is the quality of the people who represent the company. I want to especially recognize Charlies, Niko, and Karly at T-Mobile Store 8321. They are outstanding examples of what exceptional customer service should look like. They are knowledgeable, patient, solution-oriented, and genuinely committed to helping customers with whatever challenges they may be experiencing.

⭐️⭐️⭐️⭐️⭐️ **Outstanding Service from Wesley—A True Mobile Expert\!** After more than 20 years with AT&T, I walked into T\-Mobile simply to explore my options and left as a new customer\. I traded in my paid\-off iPhone 13 and iPhone 13 Pro and walked out with brand\-new iPhone 17 and iPhone 17 Pro phones, along with cases and screen protectors\.

I had a wonderful experience with Helen **, Mobile Expert Representative at T-Mobile. I came into the store extremely frustrated after my phone had been stolen, and Helen was so attentive, compassionate, and helpful. She took the time to explain everything I needed to know, gave me the information I needed to move forward, and even offered to call the phone insurance company to help me with the process. Helen is extremely knowledgeable and provides exceptional customer service. She truly went above and beyond to make a very stressful situation a little easier.

I have been a T-Mobile customer for more than a decade with three lines, and I have always been very happy with their service and network. Recently, my plan was no longer compatible with 5G, so I needed to upgrade. The representative who assisted me was very efficient and helped me find an affordable and convenient monthly plan that worked well for me. Later, I experienced a small issue regarding a promotion. I called customer service several times, and Matthew was very helpful, although the issue still wasn’t resolved.

To Management: I can't say enough good things about Jeff ** at the T-Mobile store in Middletown Commons. Today, after my phone was either lost or stolen, I was stressed and expecting the process to be a nightmare. Jeff immediately put me at ease. He was incredibly professional, friendly, patient, and knowledgeable throughout the entire experience. He helped me set up a new phone and transferred my existing phone number, which meant I didn't have to worry about changing my number or updating all of my accounts and contacts. He took care of everything and made what could have been a very frustrating day completely manageable.

I ported my T-Mobile service to another carrier on August 1, 2026. Before leaving, T-Mobile adjusted my final bill to $4.67, which I paid in full on August 13. I have confirmation of that payment. Despite this, T-Mobile later generated another $55.20 charge for service after I had already ported my number out and the account had been canceled. I disputed the charge and followed T-Mobile's instructions to dispute the payment with my bank.

T-Mobile is a wonderful service plan I have but to one of the workers who help the most needs to be recognized my health and eye sight is in bad condition and when I say Shantell ** who work for them and I apologize first name may be spelled incorrectly. But she was extremely helpful and answered all questions and had patience and solved my problem. This world could use more helpful people like her..!!

I was blatantly misled by both T‑Mobile and Costco’s wireless reps. I was promised $150 per line and $400 per device for porting in — all supposedly delivered 14 weeks after activation. That deadline passed in early August, and nothing was honored. Since switching, I’ve dealt with constant overbilling, faulty equipment, and monthly 90‑minute calls where agents lie, contradict each other, laugh, hang up, and pass me around with zero accountability. This is false advertising, poor training, and predatory sales behavior. I’ve been given the runaround for months, and no one will fix the issue or honor the rebates I was promised. Completely unacceptable.

Never had an issue until I left them after almost 30yrs of service. Keep billing me for a line I canceled months ago and when I call, they continuously tell me I don’t have a balance but yet keep sending me a bill and charging late fees. The supervisor I talked to tonight wouldn't listen and kept talking over me. So unprofessional and so rude and sadly this company will get more of my money out of convenience for not having to deal with them anymore.

I opened a T-Mobile Internet account for my daughter’s use during a contract in South Dakota. This account was always prepaid with a credit prior to calling to close the account end of June 2026. During our phone call, we gave the customer service rep the phone number written on the bottom of the mobile Internet tower. We were told that since the account had a credit on it, we would receive either a refund or final bill once the bill had adjusted to the end of the period. We never received any further communication until I received a report that the service was pending disconnection.

Almost five years of low-grade service, low-grade cell phones, slow or not working internet, phone freezes, videos not loading on Facebook or YouTube, very slow data, never telling the truth about anything you ask them, tower not working in my area, so service is always interrupted. Worst service ever, but send reminder notification about bill payment.

To whom this may concern, I would just like to highlight a representative that had a phenomenal character and skill set in regards to helping me with the transitioning from an android to a iPhone. He was very knowledgeable of my phone and knowledgeable of assisting me with the learning abilities for my new phone, I was very happy and I would recommend anyone who needs a new phone service. Please come to the store where Q works in the Chesterfield location. This is the spelling of his name Quaryon **. He’s such a great salesman. Thank you..

It’s frustrating; I’ve been with this company for 11 years. In March, they swapped my internet box for a new one. I had to return the old box, and I did. But In May, I was hit with a charge of over $700. When I called to ask about the charge, they claimed they hadn't received the box—even though I was able to verify via the tracking number that they *had* received it, along with the name of the person who signed for it. They saw this too, so they promised me a credit—which never happened. I called again in June, and they told me the credit would show up in three months. So, I waited the three months, but I never received anything. I called back, and of course, the tracking number was no longer active.

I only gave T-Mobile 1 star because 0 was not an option. I has US Cellular for decades and since T-Mobile has taken them over, my service is terrible and they the worst customer service of anyone I have ever dealt with. Their billing debt is inept and they most unhelpful people online ever. They need to be honest in their advertisements and say they are America's worst network.

I was promised a $1600 ($800 each phone) discount on the purchase of 2 new iPhones 17’s. I purchased the iPhone’s online and paid in full. I waited a couple of months and did not see the discount reflected on my monthly bill. I called customer service and they told me the discount would be reflected in the next bill. I waited a couple more months and it still was not reflected. I called again and I was again told it would be reflected in the next billing cycle. I waited another couple of months and the discount still was not given. I called customer service 6 months after the iPhone purchase and they then said that the discount is not valid because I paid for the phones in full. I was also told that they did not have any record of my previous phone calls. I was lied to on multiple occasions. I will never use their service again.

Tmobile I am very pissed off because I'm trying to take care of business. The t life is crap. I need to talk to a human being. I'm seriously considering leaving Tmobile. Angry is an understatement. I don't have money to give away. NOT HAPPY WITH THE WAY YOU ALL ARE OPERATING!!!

If I could give this company a big fat 0 I would. Not that they pay attention to these reviews but hopefully as a consumer people will stay away from them because of it. I went to upgrade my phone with them and my old phone had a crack in the glass. I looked up THEIR guidelines which stated that a crack in the glass does not qualify it from a promotional upgrade. I went to the T-mobile store close to me (big mistake, do not go to the stores, they don't know what they are doing) and the representative there told me also that the crack in the glass was not big deal as long as the rest of the phone was working properly which it was. Lo and behold I am not being charged $17 a month for a phone I was supposed to get for free. I spent 3 hours dealing with customer service representatives. The First I contacted 2 weeks ago, she could barely speak English go figure, and I was told I would get a call on the 24th of September. Nothing, crickets.

Maria ** has the most patience of any person I’ve ever talked to on the phone. This old bag called complaining about the high bill after buying a phone. Let’s just say I had lots of questions and she had the answers. She was very kind and polite throughout the call. Also, it matters what time of day you call. I called in the morning time and it was a 30 minute wait to talk to somebody. I called right after lunch and was connected immediately.

Went to T-Mobile store in Binghamton NY that is located in a plaza with Price Shopper. Talked with Rocko who was good at first, answered questions for both internet and phone, gave a price and started the paperwork. Asked about any other charges or hidden fees and he said NO! Time to pay, the numbers that came up were over 200 more then what he said. He tried to explain it was for set up and activating the account. So I asked why he did not mention this prior when asked, he stated he forgot (AND THIS IS A MANAGER??) Said NO THANK YOU as I don't go for the bait and switch game -- left the store... Too bad too because was looking to get rid of Spectrum!!!

They do nothing but lie. They constantly raise your bill every single month. I have to call because my bill is supposed to be 289 and never yet has it been that price for 4 months now.

They are liars and thieves. Charged me for services that I never signed up for.

Horrible company all around. Customer service is worse than Xfinity and that is borderline impressive to be that bad. I had a 5 year price guarantee and they raised it 10 months into a 2 year contract. 45 minutes on the phone with a clown telling me they "grandfathered" the plan I was on and the $6 increase was for a plan I didn't sign up for. The guarantee was mentioned several times. I don't think they know what the word means.

I bought my Galaxy phone from T-Mobile 4 months ago. I was never told the phone was gonna be well over 230 if I canceled. I tried to speak to a manager there and was told all companies charge you for their phones. No they don't and I did correct him and let him know. Cricket does not do that. He tried to backpedal and say that they're the exception. I told them I felt like I was lied to and scammed because the salesperson never told me this about the. The only thing he could tell me was that it was in the fine print. Buyer beware. Stay away from t-mobile. This is how they get rich, they lie and cheat and scam, you out of your heart, earn money. The storefront I had problems with was t-mobile in Wake Forest on Main Street.

Forced me to merge plans, and then took away my primary access to the account before us cellular merged. And then the representative would literally be like "I can't hear you" and kept asking me to do things on my phone, even though every single time she told me to do something - it required me to go on speaker, and then my service would drop again.

After nearly 30 years as a T-Mobile customer, this is how my relationship with the company ended when I decided to leave. A little over a year ago, I decided to move my phone service from T-Mobile to Xfinity because I was paying roughly twice as much for what I considered a comparable plan. What should have been a relatively simple number-porting process turned into an unnecessarily frustrating ordeal.

I regret ever having T mobile. We cancelled our service and transferred to verizon; Somehow, T mobile took my teenage daughter's email and was sending her bills for a new number they assigned to her phone without letting us know! We finally were contacted by a collection agency because we were not paying for the service we didn't know was somehow activated. I had to make multiple phone calls and personally visit several stores for this to be corrected and when I thought it was, I received a past due bill in the mail! I called and they said this was a mistake and they credited me again and said I could finally wash my hands off t mobile. Then, I get another past due bill in the mail! Mind you, these also have late fees tied to them because they decided to send bills to a minor's address and not the person with the name on the account they opened.

My husband changed our business plan from Verizon to T-Mobile. I do not have any problems with my phone, my husband's phone is having a problem with voicemail with his personal line and business line. He isn't getting messages and he made a message and half of the time it's not using his message. He went to the store 15 times, tried to call customer service with no help, he may be losing business with no help. Should we go back to Verizon??

In my opinion, T-Mobile become a money pit with a horrible customer service. I have been a T-Mobile customer for more than 10 years, and after they almost doubled the cost of the monthly premium I had to move away to another provider. Once that happened they continue to charge me while I was no longer their customer. When I called the customer service I had a horrible experience. every call I made had a 30 minutes wait time, after which I had to talk to a front end customer service for 30 minutes, who then moved me to the back end for another 30-40 minutes conversation.

The customer service is terrible, especially María's (ID **); she didn't offer any solution and basically told me to leave T-Mobile. She didn't offer any solution; we’re going to leave this company. As a supervisor, she ought to be friendlier, but they hold mediocre positions and act like they're the company presidents.

I got the Razr phone! It's horrible. It gets hot if it's on too long & it got a dot on it from folding (not my fault). I have insurance but they want me to pay 100 bucks. They're sleazy. I'd never get anything from them again. Disgusting customer service!!!

I just want to say that if I could give T-Mobile's customer service in less than a star, I would. We canceled with T-Mobile because everything was just not great with them and we went to Verizon. Everything has been fantastic with Verizon. No hidden fees, no changing of my plan. But twice now t-mobile has taken out the final payment for our old plan, which the first payment was fine. We still owe it, but not the second payment. Now when we're trying to get it reversed, they're telling us that the security code that we use and we always use the same security code. And we have for the last twenty years that my husband and I have been married so that we never forget it. They're refusing to refund the money. They're saying our security code is not valid. I highly advise no one go with t-mobile. Highly sketchy business.

I am a military spouse, and I am frustrated with T-Mobile regarding their failure to honor a legal Power of Attorney (POA) and their discriminatory, inflexible policies toward active-duty military families experiencing a Permanent Change of Station (PCS) or geographic separation. My husband is active-duty military and is currently stationed in Virginia, preparing our home for sale, while I am residing in Idaho with our minor children. Because we are managing our household from two different states, my husband executed a legal Power of Attorney granting me full authority to manage financial transactions and utility accounts, including our wireless service.

After visiting 3 T-Mobile stores I have to say not one answer was the same. No help was given except when the employee told me Pandora was going into my play list delete my very good taste in music..IDC how you part your stores but the answer should be the same as your name is T-Mobile. No stars.

After more than 21 years as a T-Mobile customer, I can honestly say that the level of customer service has declined dramatically. For the past six months, I have experienced nothing but frustration, misinformation, and broken promises. Every time I call customer service, I am told the same thing: "A supervisor is unavailable right now and will call you back within an hour." Unfortunately, that callback never comes. After hearing the same story repeatedly for six months, it's hard not to feel that customers are simply being given scripted responses instead of real solutions.

I have been a T-Mobile customer for almost 23 years, with four lines and an excellent payment history. I have consistently paid my bills on time and have given T-Mobile my business for more than two decades. Recently, I contacted T-Mobile about upgrading all four of my phones. All four phones are completely paid off, and I was willing to pay the taxes and fees upfront. After almost 23 years of loyalty, I expected T-Mobile to make a serious effort to keep a long-term customer. Instead, T-Mobile refused to offer me four phones at no device cost. I understand that T-Mobile has promotions and policies, but after nearly 23 years as a customer, I was extremely disappointed that there was no meaningful loyalty offer for someone with my history.

If I could give them a -100 I would. They, charged me for equipment that I turned in once I changed services to Verizon! Charged me for tablets that I never had, they were going to charge me for the phone I had already paid off! They just tried to get me to pay them more $$$ even though I cancelled this in July and paid off the phone. DON'T EVER LET THEM TALK YOU INTO A SERVICE! They rip you off and bill you for things you never even had,

Store in Tulsa, Ok 101st and Memorial. Had 4 problems to resolve. Jared was the customer service rep. He quickly solved all the problems. Very efficient, knowledgeable, friendly and professional. Thank you Jared!

I have been a T-Mobile customer for 11 years. Very loyal. I called couple of days ago. The customer service rep stated they promise to provide a service and send an email. Waited a day. Nothing. I was also promised that the account inability to reach problem will be resolved in 24 hours. Nothing happened after 24 hours. Still blocked saying call customer service. Called again. ANother rep, totally unaware of what's going on, told the same story, listened totally different story, another promise. ANd one day later nothing happens. when you call it takes 30 minutes wait time. If your app is not working, no chance of texting or chatting. Unbelievable super annoying disgusting customer service.

Keep away from Tmobile. First they will lie about a free LINE. They will lie about the free phone they give you for opening a new LINE. They lie and add additional charges like new headphones you were never informed of only realizing after you received the new phones. Once I called them back to return the headphones because I didn't want a charge of 120 on my entire amount owed, they just ignored me and never sent me the email with the information to return the headphones. Now new charges have emerged and as much as I used to love tmobile, I need to make sure I warn all the working people. Tmobile are a bunch of lying thieves and refuse to send transcripts for the customer. They do not honor their contracts.

T-Mobile is the worst phone service I have ever had. Text won't go through, no one can help at local store with tech issues, customer support is a joke and not much help there either. Have long wait times on phone call or have to get called back. Suddenly phone will not send texts, even after using hours before.