T-Mobile - Defective Phones

I bought a G1. It was messed up and they actually sent a new one without charging me. The first conversation I had over one hour, I got a pain in my ear. I paid attention and over the next months, anytime I used the phone for more than five to ten minutes, I started getting pain in my ear. I stopped using the phone for a couple of months and I have no pains. As soon as I started using it again, I got pain.

T-mobile suggested getting a headset, which I did. However, whenever I plugged in the headset, the other person could hardly hear me. So, I started using the speaker phone for the last few months because that was my only option and I am not giving them another dime of my money. These bastards must be stopped. I am looking into people with similar actions for some type of class-action lawsuit.

The phone company customer service agent slipped and told me that this phone was a problem that wasn't solved, and that T-Mobile and HTC was aware of the phone's issues, and haven't had a fix at this time, but they had sent me several phones to exchange that was refurbished, and they had more issues than the one that I have, however to exchange this phone. I have to either accept a lesser phone, than considering the hours spent with their employees, and I being on the phone, gas to and from the phone center. They check it, and I finally got a store to put something in the notes, that this phone was having a problem. I want another one. I want to be able to choose it, and not cost me a dime, that includes shipping. I am willing to get out of a windows phone, into an android that has the same size, like I have now.

I bought a brand new phone on September of 2011 and since then, I have not been able to properly use the brand new phone or any of the other two replacement phones that were given to me by T-Mobile. They have asked to do different things, for example, upload new firmware, get a new SIM card, restore the phone, but nothing has worked. They have even put out a troubleshooting ticket and when that fails, they just come up with something else to try to avoid just giving me a brand new working phone. I paid for a brand new phone which they admitted (after my second phone) was a phone that was known to not work, and I would like to receive a brand new phone that works properly.

This is very frustrating especially since I use the phone for work and cannot even do my work properly because the phones all do not work the way they were suppose to. This problem has been ongoing since September 2011, I feel I am getting the runaround and I would like this matter to be resolved.

We changed to T-Mobile to lower our monthly bill. We have 2 lines and phones. First off, we heard echoes in the phones when we talked and batteries wouldn't hold a charge. Also, we had dropped calls and SIM cards going bad. We both have had 2 replacement phones and numerous SIM cards. They took care of the echoes and battery issues. But we still have a large amount of dropped calls and billing issues. They claimed that we downloaded apps and programs, but we did not. And our bills are not staying with the plan price; they go up without notification. T-Mobile service is just plain bad.

I am in Afghanistan, and thought I had structured my T-Moblie account properly. My daughter was able to walk in to the T-Moblie retail store, and was given a new phone, a two year contract, and an account upgrade to allow her internet coverage, without my permission. Now, the My Touch slide phone has failed for the third time, and after much long distance effort on my part, I am able to get a like replacement for this poorly performing phone.

It has taken 6 phone calls, and over three hours to get to this point, and my frustration level is off the charts. There is no flexibility, nor responsibility on the part of T-Mobile. Once they had my money, and a two year contract, it was as if my ten year history meant nothing. I will cancel this once I return to the States. Their self interest borders on fraud.

I became a T-Mobile customer in 2005. Initially, my experience was good. I had a flip phone that seemed to work okay. In 2007, I upgraded to a Blackberry 8900 with a two year agreement. That phone was horrible. It had "error 452" messages, app errors, erased items simultaneously, track ball would get stuck, would stay on a white screen and so on. Each time I had an issue with the phone, I called T-Mobile customer care. The phone was replaced three times through the warranty exchange program. After the one year warranty expired, the third replacement Blackberry was having software issues just like the other phones.

I called T-Mobile and complained about the problems with the phone. The rep told me unfortunately the one year warranty is up. I stated how I no longer wanted replacement phones because each one had an issue. She said my only option was to upgrade to a newer Blackberry that would not give me the same issues, plus the trackball was changed on the newer models. Eventually, when I had the extra money late 2009, I ordered the Blackberry 9700 with a two year agreement as I was advised to do. For a little while, the phone seemed to work okay. The track ball was now a track pad and the Blackberry 6 software seemed to have a nice interface.

Well eventually, the phone started to have error messages and shutoff simultaneously. It even had a white screen while I charged it and never woke me up for work via the alarm clock. I was an hour late for work and of course never got the phone calls from my employer trying to check on me, as it was not like me to just not show up for work all because of a white screen.

I called T-Mobile very upset about the phone, and it was replaced through the warranty exchange program. We all know how that program works, they send the refurbished phone without a battery or back piece claiming it's a good phone. After a while, that Blackberry began to have the same problems. I called T-Mobile again and they replaced that Blackberry. At this point, I'm angry, tired, over it, irritated etc. I called the customer service department several times complaining about the phone not functioning properly. I requested a different phone, other than the Blackberry. The rep said she can only replace a Blackberry with a Blackberry via the warranty. I told her I don't want the Blackberry after all I've been through, to just send me one of the free phones they have advertised on tmobile.com. Of course, those are only for new customers. I told them I cannot pay for service with a phone company that won't sell working phones. She told me the only other option is to upgrade. I told her this is not an upgrade issue, but a software issue for a defective phone.

I should not have to spend money and sign on to another two years agreement. As I'm saying this, it clicks to me that this is T-Mobile's hustle. They keep telling customers to upgrade when having defective phones, so it locks customers into a two year agreement, because most customers aren't going to or can't afford to pay $600 for a phone to be out of contract. Thus meaning, when they get irritated and want to terminate, they get to bill you for your final month and early termination fee.

They should not be able to get away with this! So to make this long story short, in January 2012, I switched to Verizon and got an iPhone4S. I've had an iPad for years that has zero issues, so I figured I couldn't go wrong with another Apple product, so far, no problems. I shouldn't have had to resort to switching to another carrier to have some relief and proper use of a phone. T-Mobile should have handled this issue properly. I should not have to pay an early termination fee for a company that forces customers to sign a two year agreement to replace defective phones with other models. Something should be done. I filed a complaint with the FTC already. Unfortunately, T-Mobile does not have a corporate phone number. They just give you an address to write or fax them, but they never get back to you with any type of recourse.

The T-Mobile HD2 HTC has a problem with blowing out head phones and the internet is always freezing. It's not worth the money and my contact will be over in May of 2012. I will be leaving after a seven year run.

T mobile sent me a replacement phone (from the defective phone) and charged $40.00 processing fee. I called to complaint since I was never advised by the agent when I ordered the phone and Mobile has never charged me a processing fee from the previous year when I first received the phone. The rep harassed me instead about how they have waived so many fees for me. My excuse, well T mobile has made up so many unnecessary fees in the last year and failed to notify their customers. How hard is it for a communications company to deliver the message to their loyal customers? The quality of customer service has also deteriorated. To T mobile Management, don't be greedy because your customers aren't happy. As for me, I will make sure my family and friends will know your reputation.

Approximately 6 months now I've experienced a drastic decline in my T-Mobile mobile device performance, connectivity and application functionality. After spending numerous hours on the phone with T-Mobile attempting to resolve these complaints, I would find that the issues were not fixed after the call(s) had ended. I lost my confidence in T-Mobile's ability and desire to resolve my concerns as they once had with skill, promptness and a vested interest in taking accountability for all resolutions and having pride in having done so. It seemed that their agents were no longer given the power, tools and competency to resolve issues.

Each time I called I was transferred numerous times between departments who had no idea my call was transferred. The call was wrongly transferred and I was given conflicting and/or misinformation. This had become common place. So when I would need to call T-Mobile to address my concerns, I grew weary of doing so because my experiences were all adding up to be a waste of time; ending in frustration because the problem(s) still remained. Bottom line is that I wanted out of this bad relationship. It was wonderful for the first 7 years. I stayed with T-Mobile even when my multiple lines were out of contract. I stayed with them because I was completely satisfied with their products and services.

Now I am not. They changed. I am now dissatisfied with their products and services and asked to be free to leave without any termination fees. They would not agree to this request. Termination fees have been applied now that I canceled my service contract. T-Mobile admitted that they "dropped the ball" (per the recorded conversation with the T-Mobile customer loyalty representative). She said that they were working to become the T-Mobile I use to love. I told her that I didn't trust them to meet my needs and wanted out. She said that I would be charged cancellation fees if I canceled.

T-Mobile failed to deliver services at a level that satisfied me. They chose to institute practices that resulted in a plethora of customer dissatisfaction. Mine included. I want to be reimbursed for all cancellation fees.

Known issues: freezing, shutting down, rebooting, and touch screen not responding. T-Mobile representative said this was a known issue as of August 16, 2011. My purchase date is 4/22/11 and since then I have contacted T-Mobile over 5 times not including today 1/6/2012.

After many conversations and going through each and every trouble shooting with them, T-Mobile will not offer a phone that has comparable features of the Sidekick 4G without charging me $200-plus for each phone. So, in other words, T-Mobile sold a phone they knew was defective (and still is), and assured an OTA update would resolve it. Now because the OTA didn't resolve the problem and T-Mobile doesn't have a solution, they want their customers to buy new phones at the customer's cost. It's almost impossible to do anything on this device. The consequences for me is I am out $150.20, plus there's a $13 upgrade fee amounting to $163.20. I have been a customer for over 5 years now and I have been a loyal customer.

My name is Jerome **. I've been a T-Mobile costumer since July 2010. Honestly, I have been having problems from the beginning and it seems like it is just becoming worst, dealing with everything from the phones, billing, account, representatives, and supervisors. This whole ordeal has been frustrating and very stressful to the point where I have lost all trust with T-Mobile and its business practices. I have had problems with the first phones I purchased from T-Mobile. I had to return the phones at least six times and I was convinced to upgrade to what I thought would be a better phone, which I had to return a few times. The upgrade phone turned out to a worse phone than the first phone I purchased.

In the last few weeks I've been told so many things about my account that I don't know what's going on with it anymore. I have been told so many different things and given wrong information from representative and supervisor that have left me confused, frustrated, and stressed. In the last month or so, I had to call to T-Mobile 22 times and that's not counting all the other times I had to call with issue since I have been a customer. This has been very time consuming, costly, and irritating. I pay my money for phones and service, in which I feel I should be better valued as customer.

I am requesting that someone in your department pull my records and review the issues I have been experiencing and contact me to discuss this matter, so we can come up with a solution. I am also requesting all records of my phone conversation with T-Mobile.

I bought a T-Mobile Samsung phone and while it was still under warranty, it kept shutting off on me, so I called T-Mobile Customer Service and after some troubleshooting, they gave me an address to mail the phone back to them. When they get it, they will have a new phone back to me within 7 days.

I mailed the phone to their certified mail. They received it within a few days of my mailing. Three weeks later, I finally got a phone back without a battery or back cover. I called Customer Service and I was told by the rep over and over like a robot, that they do not replace those things that I was instructed to take the memory stick, battery, and back cover off and keep them to not mail them back with my phone. The problem with this is, I was not told that or obviously I would have done that.

I don't even know where a memory stick can be found on a phone. They would have had to walk me through taking that off. When I told them I was not told that, they insisted that their reps never make a mistake and that they tell everyone who sends a phone back to take off those things and not mail them with the phone. I asked if they could bring up our recorded conversation and they refused. I asked if they could at least get the missing parts off the phone I sent them and they refused. I have never had an issue with T-Mobile until of course I had an issue.

I have had to replace 2 phones within a 2 week time period because of how bad the T-Mobile phones are. They only lasted about 4 months.

T-Mobile refused to have me return a phone that was incorrectly working. I am now stuck with a cell phone that I paid $250.00 for and am stuck in a two-year contract.

My Blackberry Messenger Features has not been working for more than three months. I have been calling T-Mobile, waiting in the line forever, and what they did is transferred me to customer care, back to technical support, back and forth. The technical support department troubleshoot my Blackberry for three times. They said to wait for two hours, and the BBM features will work. I waited for two hours every time, but it still did not work. I asked for a refund which is only $10, but they won't let me.

This huge company can not even compensate their customers! I am very disappointed with their services. They kept asking the same question over, and over, with no solutions. I have wasted my time talking to them! Alert: never use T-Mobile! Bad customer service!

I have been with Tmobile for over 2 years. It could actually be more since I keep renewing my contract and ill get to the why in a min. I have had over 9 replacement phones. I went from the G1 and had a least 3 replacements left the G1 behind and got the Motorola Cliq when it came out, had at least 4 replacements of that phone. Then I thought i'll try the HTC HD2 and had 3 replacements of that piece of junk. So sold it and got the Motorola 3g slide and had 3 replacements of that phone and got the G2 and replaced that one 4 times! Now, I'm at my feed up point. Tmobile was willing to upgrade my contract early which made eligible for an upgrade.

In order for the upgrade, I had to renew my contract for another 2 years. I gave Tmobile another shoot to give me the service I deserve and what better shot then the HTC Sensation. So far, I have had 4 replacements and as of now waiting on a 3 day trouble shooting, then they told me, "if that doesn't work, we're ready to move ahead." Whatever that means. But what's more important is I'm ready to move on. To be continued.

Was recently sent a replacement due to technical issues with my original phone. The replacement phone that was sent was not the same phone I had. It was actually a cheap phone which was a huge down grade from my original phone. Now the downgraded phone that was sent is having the same issues. The phone is not working. called c.c several times and still have not been able to have issue resolved nor are they able to send me back my original phone. It is not a fair exchange.

I'm very disgusted with the fact that they would send me a cheap refurbished phone and state that there is nothing they can do. I've been with this company for over four yrs and this is how they treat ..per say 'a loyal customer' .. How can you give me something worthless and refurbished?

This is my second complaint against them regarding the same situation. I bought a phone from a Tmobile store ( 2715 south street, phila., Pa.19148-4 ) on 9-14-2011. I went on vacation to California and during my travels, the phone kept malfunctioning and over heating. I returned the phone to Tmobile (605 mangrove ave. Ste 140, chico, ca 95926-3982) on 9-21-2011. I was told I would be refunded my money back in two parts. The first part would be given to me in 5-6 days ( and it was) and the second part I had to wait for 30 days to receive.

I waited 30 days then I called Tmobile and I spoke to Mr. T. *** ( operator # ***). He told me to call back in two days with my bank information so that the money could be put back into my checking account. I called back in two days and gave my banking information and was given this confirmation # **. I was told that in 5-6 business days my money would be in my account. That was on Oct 22nd. After 6 business days, I called Tmobile back and everyone I spoke to kept transferring me to someone else . So, I called the main office but the only thing the operator did was transfer me to someone that I had to leave a message with. I haven't heard from them. I have never had a problem out of Tmobile out of all the years I've been with them until now.

I have been a loyal T-Mobile customer for over 10 years. I bought a new G2 phone in late October 2010. In early October of 2011, my phone started having issues - random apps opening, and freezing (no water damage whatsoever). I took it to a T-Mobile store on Oct 5, 2011 and they told me it was likely a software glitch. They upgraded the OS and sent me on my way. The problem quickly started happening again and on Oct 29, 2011, I called the 800 number for more help. They did more troubleshooting and made more software changes. I called back about 5 more times, and finally, the last person I talked to determined that it was hardware related on Oct 31.

However, my 1 year warranty expired on Oct 23, 2011. I told them that the problem pre-existed that date and I even went into a store on Oct 5 with the same problem. They didn't care. They said I had to buy a new phone. I escalated 4 times because I thought that someone was likely to have some common sense, but they all said the same thing, which was basically, we don't care if you were a 10 year loyal customer and your problem happened weeks prior to the 1 year warranty. We want our $200+ for a new phone and we have you by the balls in a contract, so deal with it.

I purchased a wall charger for my Smartphone from a T-Mobile store back in Aug of 2011. In October, the charger stopped working properly. In other words, it would not charge my phone on a consistent basis.

I took the charger to the T-Mobile store in Horsham, PA. I was told by store manager Jeremy that he would not replace my charger due to the 30 day return policy. The charger worked fine within the first 30 days, it was dysfunctional after 30 days. He stated that since I was still under warranty, he could mail me one for $20.00. That's ridiculous because I can buy a new charger at Wal-Mart for $15! I have been a loyal T-Mobile customer for over 3 and half years and T-Mobile wouldn't even give me a replacement charger. This is an outrage and I am extremely dissatisfied with the customer service I received.

I am also unhappy about the fact that I am unable to receive good signal in several areas around my home and work, zip codes 19038 and 19034. I complained about this matter to T-Mobile customer service over the summer and they treated me very poorly. I called and spoke with two supervisors who told they would adjust my bill down by $20 due to my inconvenience however, my bill did not get adjusted. When I called back, I was told that the supervisors I spoke with never documented my account that they would give me $20 off my bill. I was also told that it would be "too difficult" to pull the recorded phone calls to verify what was said when I was told I would receive $420 off my bill (and I know all T-Mobile's customer service calls are recorded). I had to request to cancel my service in order to speak to a member of T-Mobile's "Loyalty Team" who finally honored the $20 off. What a hassle I had to go through to obtain what I was promised!

I cannot wait until my contract ends with T-Mobile! Bottom line is that T-Mobile does not care about customer service nor do they care if you receive decent phone signal. T-Mobile is one of the worst companies I have ever dealt with.

I have had 3 defective BlackBerry(s) in the last 18 months. The last replacement was sent in June and now, the screen is flickering and you can't see emails. When I contacted them, they refused to replace it saying the warranty from the June phone was only good for 90 days. Keep in mind that they have a one year manufacturer's warranty, which T-Mobile gets! I spent close to 2 hours on the phone talking to 6 different people and they refused to replace the phone or to cancel my data plan (since I couldn't see my emails/internet). When they transferred me to the 6th department (which was where I started), I was done! I have been with T-Mobile for more than 8 years, but I will definitely be canceling my plan in Feb. (if not sooner)!

I've been a loyal customer of T-Mobile for many years. I called T-Mobile in June because I knew my phone contract would be up. I thought I'd rather get a track phone from Walmart since they had unlimited, text, talk, and web and I could buy the phone out right. Well, they got me. When I wanted to renew, I had 2 lines and cancelled one yet was told that I was still going to be charged for 2 lines until December because my daughter had upgraded hers 6 months into our 2 year contract. It extended the original contract, which is very odd. I think they are just trying to get you in any way they can.

The gentleman told me that if I extend the contract, I will get a new upgraded phone and the contract will be for two years and the payments would be such and such. I go, "Okay, I got screwed, but I had no choice." The first time, I never got the phone. I had to call them and they sent the phone out to me. It took me three weeks to get it. Once I got it, I liked it, yet it kept dropping calls. I dealt with it and then the screen would kind of go black every now and then. Then, one day in September, it decided to not come back on; the screen was black. I could hear my phone ring and hear a text but could not see how to answer it.

I called T-Mobile and they sent me out a replacement. Wow, what a nightmare that is still going on. I never received the first phone and they say I got. If I got it, would I really be calling them? I called them so much that I got blue in the face with anger. I'm 51 years old and my blood pressure shoots up every time I get on the phone with them. It took me two weeks to get another after going through numerous calls to the call center. I ended up going online and finding corporate office with employee emails to the president's office. I had someone email me and tell me that they would be in touch. I received a phone call from an executive representative with the president's office and this was on a Friday. He got me a phone and sent it out, and I received it on Monday.

Low and behold, I took the phone to T-Mobile store so they could download all my contacts correctly in my new phone and it was broken. Talk about frustration. They say, "Oh, we can give you a temporary one to use, but you'll have to pay $50 deposit." I was like, "No, I should not have to pay for your company's mistakes, which have been many. I do not want this Samsung Gravity Touch Smart Phone. It's a piece of ** and it drops calls and short circuits to a black screen, and now, you give me a broken phone that won't upload and work." They said they could send me a Nokia X2 which I got yesterday. The phone is not comparable to the Smart. They gave me a different phone with little or no features.

I was on the phone with T-Mobile again, off and on, for over 2 hours in which I got nothing accomplished because no one can help me. They say, "Oh, we can send you the Gravity back." I don't want it. It's a piece of ** phone and I'll end up sending it back. You would think that they would realize this phone is an issue and get something that is comparable to the Smart since the Nokia X2 is not. No one will take accountability to satisfy a customer. I guess they think that 1 person complaining and with me, spending weeks of my time on the phone in and in their T-Mobile offices is enough.

I asked them since I did not get the service that I needed, that I be released from my contract, and they go, "It's a binding contract." Well, I'm going to look at my contract and have an attorney look over it and see if I can sue them for mental anguish. They have stressed me out and this has affected my job. There was not a day that I was not on the phone with T-Mobile. One day, I had 30 plus dropped calls on the phone with the call center and only 2 people called me back out of 30 plus dropped calls, so what does that tell you? T-Mobile, I would never recommend them. Every time someone mentions T-Mobile, I cringe, "Don't do it!"

I also contacted the president's office. As I stated, someone from the executive office called; I believe his name was Chris **. He called me and left a message on my cell phone, and when I received the phone message, he said, "I'll assume that the issue is now resolved and I will close you case." Funny, he didn't even wait to see if the phone worked and just assumed I got a working phone and closed the case. I'm at the point that I paid the $200 plus to close the account or I might not even pay, say close it, and go to another cell company and get the service I want. Track phones in T-Mobile will eventually be out.

I bought a phone, and when I went to pick up the phone from the store, the box wasn't sealed. She said that was the only phone of its kind available. When we got home, the phone had two stickers on it, hiding a crack on the phone screen. I called the T-Mobile store, and she said they were closing and couldn't help. Also, she did not honor the rebate. They kept putting me on hold when I tried to contact them. The employee also changed my phone plan without my permission, resulting in a larger bill for me the following month.

I have a Motorola CLIQ. The first CLIQ I got had Bluetooth and software problems, so T-Mobile sent me a refurbished one. I am a month away from being able to upgrade, and the phone battery won't charge anymore. The problem is a broken USB charging port.

There are numerous problems with the USB charging ports breaking on Motorola phones. It will cost over $100 to repair. I figured T-Mobile would be willing to let me upgrade 30 days early considering the problems with the phone, but they will not.

I had to get an external battery charger to be able to use my phone at all.

I switched to T-Mobile years ago because of the high customer service scores. However, now I see they are the same as any other carrier, and they don't really care to keep my business.

My wife and I purchased the T-Mobile myTouch 3G slide last summer of 2010. Since then, we have had both handsets replaced five times; mine twice and my wife's three times.

We have both been very loyal T-mobile customers since the 90's and have always been loyal because their prices were good and their customer service was outstanding. Lately though, I wish I could say the same. Most of the exchanges went okay; there was an issue with my wife's second phone where they said that it had water damage even though it had never gotten near water. Anyways, the last time we sent my wife's phone in, they sent the new phone without a return box/package and without the return tracking label.

After an extensive phone call with the customer service, the agent finally said to take it to the store and they can ship it from there. I took it to the store and I was told that they cannot accept the phone nor can they send it in for me.

I called the customer service again, this time they say to take it to the UPS store and they'll credit our account $10 to cover the shipping. Needless to say, it was more than $10 to ship it ourselves. So after another call to T-mobile, they credited our account with the difference in the shipping price. When I asked about the compensation for my time, all hell broke loose.

I wasted over half a day dealing with this and, when it was all said and done, they grudgingly coughed up $10. With no tracking label, T-mobile kept calling and harassing my wife and asking where the phone was. After a couple of weeks, they threatened to charge our account $450. They dropped the ball three times, and we have to pay $450. I don't think so. So yet again, I called UPS to find out who signed for the package. When I called T-mobile back and gave them the name of the person who signed for it and the tracking number, he literally says "oh that's it, I was wondering what that package was". Really, I wrote down all of our account information and put it inside the package.

Oh well, our contract is up in a couple of months. It's nice to know that our 14 years of loyalty is worth squat.

As a long time customer, I feel I need to speak up. I'm not sure of my exact tenure with T-Mobile but it's more than 5 years. I bought my Samsung Galaxy S4 phone in May of this year, with the expectation of using it as an internet AP to connect my laptop to. When I first got my phone, I was able to do this via the wireless and network setting and then checking the mobile AP box, not the tethering box which is different. It worked great and I was very pleased with the speed of the internet. This would allow my laptop to connect via wi-fi.

Now however, I am not able to do so and am being told that I have to pay an additional $14.99 to add this plan to my service. This I feel is a bait and switch move that was hidden from me before purchasing my phone and renewing my contract in May. My intent all along was to change carriers. I would have never stayed with T-Mobile had I known this additional expense would be expected. I had called in May to notify T-Mobile C.S. that I would be terminating service at the end of billing cycle. I was talked in to staying with them because of the plan I was offered and new phone I received. Although T-Mobile's plan was a little more than the new carrier, I overlooked it because of the hassle of moving and because of my expectation of getting something the other carrier was offering.

T-Mobile is selling defective phone. And they started charging processing fees that they have not put in writing for approval from the customer. This new process started in June 2011. T-Mobile never notified the customer of the new process. T-Mobile should be held accountable to the customer for exchanges of defective phones without any fees!

I opened a new account with T-Mobile for two lines and we chose the violet Samsung Exhibit 4g. Both phones were defective and have been replaced three times already, in less than two months. Customer service is giving us the runaround and after numerous hours on at least ten different days each with dealing with representatives, they finally agreed to let us have different phones but only the Comet --which just happens to be another phone with tons of reviews saying it too is defective. T-Mobile has us locked into a two-year contract and is not even allowing us to have phones that work!

My T259 (pretty basic flip phone) would receive calls (I could hear the caller), but the caller couldn't hear me on about 1 in 10 calls. The same happened when I would call; I could hear them but they thought it was a crank call. First, I spent 30 minutes going though numerous reboots. Next, they changed the sim. Next, they said they'd have it back (now 2 months old) under warranty and replace it. This month, a $20 'processing fee' - not disclosed to my recollection during any phone calls - for me to have the privilege of returning their defective phone to them and getting another in replacement. And the billions of dollars keep rolling in for the big phone companies.

I was a customer with T-Mobile for seven years. For most of this, I had no issues. About two or three years ago, I switched to a smart phone - the Motorola Cliq. Initially, for what it was, the phone worked fine. Eventually, it picked up the habit of freezing on me, or going a little haywire. After troubleshooting, they decided to replace the device. The problem was recurring. I had the phone replaced for the same reason.

Finally, when it happened again, I asked about exchanging my phone. They told me they were running a special where I could replace my Cliq with the Gravity Smart, and this should solve the issue. Well, I've had it for a month, and it hasn't been freezing, but everything else has been horrible.

I've spent a dozen hours trying to solve my phone's issues, at least seven to eight hours with one-on-one tech support, over the phone or at outlets. The phone was a mess. It couldn't merge my contacts with ease as the Cliq did. Instead, there were contacts stored in triplicate that I could not merge. After six hours of various one-on-one support, it's still not even close to where the Cliq was.

Then I ran into the issue with memory. It doesn't have one. In the three to four weeks that I had the phone, I downloaded six apps onto the phone, and the memory was completely full, to the point where it was rejecting text messages. I assumed there was an easy explanation. There was. The phone has the memory of a beta fish. My old phone, problems though it had, could handle a dozen or so apps that I put on, as well as over half a year's worth of texts, and have no problems. The Gravity Smart, not so much.

On the plus side, it comes with loads of useful crap like Bejeweled 2, and AIM, which I have absolutely no use for, and there was no way to uninstall them so I have to keep their crap on my phone and erase my own.

T-Mobile's solution? Delete the things I actually want, to stare in fascinated revulsion at all the crap I won't ever use.

Well, assuming you ever get a hold of customer service. Their new, "Improved Support System to Better Serve You", is somewhat akin to a piece of horse crap at their front door. All it does is to keep decent smelling people out.

You have to sit through several minutes of a computer irritating you, and when you try to explain what seems to be the problem, it won't understand you (trust me, it won't understand you), and then it will simply hang up on you. Great customer service, there.

The computer system at T-Mobile was always a bit of a retarded, deaf toddler, but it used to be that if you screamed and grunted at it often enough, it would send you over to a real human. Now you have the infuriating experience of having a computer hang up on you.

I finally asked to speak to a manager about getting my old defective phone back, as opposed to the lemon they replaced it with. I called on Saturday and was told I'd have a return call in an hour. By Tuesday afternoon, I assumed these people probably didn't actually own any of their own phones, and so I called again.

After explaining the mess I've been through, and how I've called T-Mobile more often than my family over the holidays, the manager kindly told me that there was nothing she could do. Never mind that I've been a customer for seven years, never mind that I was given a complete piece of lemon-** to "fix my problems", there was nothing T-Mobile could do except to replace it with the exact same crappy phone. They couldn't even give me back the model I had traded in.

I love corporations who don't have the "power" to "do anything". Does this mean I have the "power" to not pay for shoddy service? Oh, that was the other "option". I could pay for an upgrade even though I had just paid off my last phone last month and extended my contract with them for two years to get this "great deal". I wish to hell I had not renewed my contract. Now my only real option is to pay t-Mobile $200 dollars for the privilege of never dealing with them, again.

I returned a phone to T-mobile which gave me problems from day one and because it was not returned in a timely manner, they billed me a fee of over $350. Now, while I understand a restocking fee being billed for lateness, I cannot comprehend such an exorbitant amount being billed. When I protested the fee and said I'd pay it if they return the device to me, they said they could neither return the device nor credit me for having received the device.

I ordered a phone by calling T-Mobile and I paid for the phone and shipping. The phone was received defective and I am very sure it's not defective from shipping. I called customer service 3 times and they asked me to exchange it on the dealer or store. I visited a T-Mobile store twice but could not get an exchange. So I called again, and the customer service representatives asked me to mail it back and as soon as they receive it, they will exchange or refund but they never refunded me or exchanged me with a new phone. A representative named Stephanie was very rude and she said to me to feel free to file a charge back if you are not happy. I am a loyal customer since 2003 and I just renewed a 2-year contract with them. And when I wanted to move away from T-Mobile, they wanted to charge me $600.

I had been a customer for T-Mobile for several years. I did not want to leave their company but this is what happened. I purchased the 3G myTouch phone last year in September. After several months, I began to have problems with the phone. I took it in to three different T-Mobile stores. They would do something to the phone and give it back to me. They said that they did not see anything wrong with it. I would tell them that the phone would freeze and I could not receive calls sometimes. I asked for a new phone and one of the in-store reps told me that I could not get a new phone unless they saw the problem. I guess he thought I was lying or he just didn't care. At this point, I was frustrated and disgusted. I have a business and I really need my cell phone to work properly.

I called T-Mobile and talked to several reps on different days and no one would help. All I was asking was for them to replace the phone with one that would work properly. After trying and trying, I gave up because I was getting nowhere with their company. I turned to AT&T and got another phone. Even though I terminated my contract early (not my fault), I will pay for the early termination if I must. But I think that I should get a reduction in the bill. I should not be charged a termination fee because of T-Mobile's negligence. I was paying nearly $100 a month for my phone and service and they would not replace my phone. This was not right! I did not want to leave T-Mobile, but they pushed me in a corner, and like a cornered rat, I had to go. T-Mobile really need to rethink or change their policy because they are not being sensitive to the needs of the customers.

I bought a comet phone from T-m0bile. They have no support for this phone and not mentioned it. I needed a phone and got the same, thinking I can sync the phone numbers I use. Write back please.

On 31 Aug 2011, I placed a call to T-Mobile regarding my current cell phone which seems to be defective. I spoke with an agent who told me that she would transfer me to the loyalty retention department. They will see what they could do for me in regards to getting a new phone since the one I have is the original android phone that T-mobile offered, and they no longer carry that phone.

I was transferred to a man named Dennis **. Mr. ** tried to sell me a couple of different cell phones. I said that I was not really interested in purchasing a new phone and as a valued T-Mobile customer of over 10 years, I felt that I should be given the same deals as new customers so I was not interested in spending a lot for a new phone or better yet, why couldn't I get one of the free phones they offered the new customer? I also suggested to Mr. ** that I could always cancel my service with T-Mobile and get a new smartphone from Sprint, AT&T or Verizon for free.

Mr. **, of course, did not wish for this to happen so he offered me a Samsung phone at first, but then mid-conversation said, "No, I will get you a myTouch Slide," and went on to explain that this phone is one of T-Mobile's newest and best phones. He told me that he could get me into that phone for $199.99 by offering me a credit of $250 (which was usually the down payment for that phone model) but he would use that as a waiver and work around this. I told him that I was not interested in paying that much for a phone so I would go ahead and just cancel my service and that would be that.

Mr. ** then said, "Oh no, Ms. **. We can't have that. How about if I could get you the phone for free if you take a new two-year agreement? He went on to explain that he had several workarounds and that the end cost to me would be nothing, but I had to accept a new two-year agreement. I agreed to these terms and Mr. ** proceeded to put me into an automated system where I accepted the new agreement. When we got back on the line together, he then told me that I would get a text message stating that my service had changed and another one with the tracking number for the phone he was ordering. I said okay, and thanked him for all his help in making me a very happy customer.

I then asked him if there was an address where I could write a letter to be placed in his employee file because he was so helpful, and because of him, I was remaining a T-Mobile customer. He said that he would get his supervisor on the line and I could let him know that right then. A gentleman whose name I did not get got on the line and I told him how happy I was with Mr. **'s help with my account. I was prepared to leave T-Mobile but stayed because of the generous offer Mr. ** just made me. He went on to say that he liked to hear that sort of thing and wished me a nice day.

After the phone conversation, I had a text message waiting for me, which stated that the changes made to my account were effective. I did not, however, receive a text message with a tracking number for the phone. I waited thinking that it might take a little while to get that one but a message of that nature never came. I called the next morning and I spoke with a young lady named LaTasha. She told me that the system had gone down and Mr. ** had not been able to place the order but she could place the order at that time. I said, "Okay. Let's do that."

After she had put the order in, she gave me a breakdown of what the phone was going to cost, approximately $235.00. I said, "Whoa, I am not supposed to pay anything for this. Mr. ** told me that the phone was going to be free." She said that I must be mistaken because the phone was not free. I stated to her that as part of the new agreement that I had accepted, I was to get the phone for free according to Mr. **. She went on to tell me that the phone could not possibly be free because of the type of plan that I had.

I explained to her that Mr. ** did indeed tell me that the phone was free. He also said that he had several workarounds available to him to make the phone available to me at no cost. She then stated that the notes on my account did not indicate that but what she could do is request a copy of the conversation recording and find out for sure what Mr. ** promised me. She then said that someone would call me the next day. But no one called me.

I have called T-Mobile everyday since 01 Sept 11 and I am not further along in the process, as far as getting the free phone I was promised, than I was the day I spoke to Mr. **. Now, I am locked into a new two-year service contract which I agreed too strictly based on the promise of getting a free phone. Other than that, there was no incentive for me to resign with T-Mobile. I have asked T-Mobile to please reverse the contract I agreed to based on that and they will not do it. I have asked T-Mobile to give me the free phone that Mr. ** promised me and I am repeatedly told that they have to listen to the recording. Today, I was told that the recording had not been ordered. It could be ordered but it will take a few days to get it.

I finally spoke to a gentleman named John in the Technical Support department because the original issue I was having with the phone I currently have had yet to be addressed in all this confusion about this new phone that I don't have. He was kind enough to order me a replacement handset under the insurance that I have on the phone but it is not, in my opinion, in the same class as the phone that I have, which does not work all the time.

I purchased a T-Mobile 3G slide for retail price, to use on the Flex Pay account. After 2 months, the phone would not charge.

On 8/12/11, an order was placed for an exchange. T-Mobile received my defective phone on 8/19/11 at 10:00 AM and it was signed for by Jenny **. I obtained this information from the UPD tracking site.

As of today, I still do not have a replacement phone and the order shows as still pending. Every time I have called or e-mailed, I get another reason why the new phone has not been shipped. Today I was told the phone had not been received by T-Mobile yet.

My cell phone has been miscounting the whenever minutes, shutting off my phone and not even allowing my "Always Allowed Numbers" through. It was very risky for not allowing a child to contact their parents in an emergency. T-Mobile has opened several "Technical Issue" tickets during my 34 hours of customer service phone calls. They have admitted they are having trouble fixing it. They promised to call me back in 48-72 hours, yet never do. One supervisor blatantly lied to me and said she did call me back and left a message, but she was at a loss for words when I made her go online with me and look at my account so she could show me when the call came in. The past 10 days, I have waited on hold for customer service 4 times with the minimum wait of 59 minutes and the maximum of 1 hour and 43 minutes. I did an online with a technical support person named "Seth". He included in his chat what the fix should be and walked me through fixing it. At the end, he assured me this would fix the problem. Well, it hasn't. I am currently on hold again. This time, for 20 minutes thus far.

T-mobile told me to go on a specific Saturday to any T-mobile outlets for a free phone of any type. Since I already had a contract with them, I went to the one closest to me. I got one and activated it.

Unfortunately, the phone was dropping calls so they told me to return it for exchange. They then charged me for the new phone claiming that it got wet (not at all). After that, they billed me stating that the store I purchased the phone from is not a recognized store by them. And this is the store where I first got the contract. In the end, I had to pay all of the charges before my three phones were connected back.

I have a cellphone with T-Mobile and I am being charged for a monthly payment including the insurance of my cellphone. The touchscreen feature of my phone was not working so I went to the T-Mobile dealer in front of my home in West Oak mall in Houston. They connected me to T-Mobile insurance and I sent the cellphone for interchange. Now, they are charging me for $31 and they told me that they can't cover the damage due to various reasons. What can I do?

I have two Cliq XT phone and they are defective. I tried three days in a row to call technical support but I was on hold for over one hour each time.

I'm not happy with my phones or with the service. I would not recommend T-mobile service to anyone at this time. I am very disappointed and unhappy and I am waiting to get a contact.

I bought a Samsung Vibrant in December 2010. Within a couple of months, it stopped charging. I called T-Mobile and spoke with a technical support specialist. The tech went through a checklist with me to determine that there was no other damage to phone, such as removing back cover to see what color the dot was. That would tell T-Mobile if there was water damage to phone, which there was not. The tech then told me they would send me a new phone, which would be at no cost to me. My phone was still covered under the manufacturer's warranty due to malfunction of the mini USB port that charger goes into.

A couple of months later, I received my monthly cell phone bill from T-Mobile. I had seen a charge of 300 dollars on it. I called and was told this was a charge for the new phone I had received. The customer rep for T-Mobile told me that the phone is not to be covered under the manufacturer's warranty due to water exposure. I said the phone wasn't exposed to water. The rep then proceeded to tell me that there are hidden sensors in the phone that only T-Mobile can see once phone is taken apart. I said, "Well, the dot that is visible to the consumer hadn't changed colors. And the phone worked normal, except it wouldn't charge due to malfunction of device." The rep then told me that the phone could have condensation buildup from going in and out of cold and hot conditions. I said, "So, if this is true, then the Vibrant is not a very good product."

I understand computer devices very well since I received a Bachelors in Computers. And I understand that networks' servers need to be in a climate controlled room. This is due to condensation buildup on hard drives that will ultimately ruin the hard drive. But a cell phone should be made to handle temperature changes, being it is used in all aspects of ones' life. I then proceeded to tell the rep that T-Mobile is not honoring the manufacturer's warranty. And this is a perfect example of a big company taking advantage of a consumer.

I have been a customer since 2004. I have been through too many phones to count. The last go-around, one of my lines was sent five phones (all of which were broken). That line was without a phone for three months. I was not discounted anything for this. A new manufactured phone was sent. It worked but not properly.

Now it's been three months and it's just a white screen. On another line, my phone has to be rebooted three-four times a day manually and self reboots two or more times a day. I constantly get a no network message when trying to make calls. I've only had this phone for five months now. Every time I try to call and get the issue resolved, I get transferred over and over again. I asked about terminating the service contract since I don't really get service and was told that it would cost me $600 plus tax to do so. I have three lines on the account. I feel like that should be waived since they are not holding up their end of the contract.

T-Mobile doesn't even deserve a one star. Their customer service is so horrible. I had been a customer for 8 years (having just switched to AT&T in July because I finally got fed up with T-Mobile), and never had a problem until about three months ago. I had purchased a new phone (around December), and of course was required to sign a new 2-year contract.

In May, that new phone suddenly started dropping all my calls, and randomly restarting itself. I called T-Mobile customer service about the problem, and eventually they agreed to send me a new phone (same make and model). Within one week, that phone started doing the same thing. I called again. Again, I was told that all they could do was send me another phone of the same make and model. I reluctantly agreed. That phone started doing the same things the day I got it. I called and was finally sent a similar phone of different make and model. However, when you agree to send back dysfunctional phones, they make you agree that, if they get it back and it has any kind of damage, you will pay a restocking fee. You have no choice, but to agree to this. So, of course I did each time I had to send a phone back.

When I received the newest phone, all I was provided in which to send back the dysfunctional one was a padded (supposedly waterproof) envelope. I was surprised that there was no box to return it in, as had been the case with the previous phones. I figured they knew what they were doing; I put the phone in the envelope and mailed it in. Not long after, I received a letter in the mail stating that I would be charged nearly $90 for one of the phones because they found liquid damage when they inspected it upon its return.

I immediately called to dispute this, as it was not damaged when I mailed it. I can only assume the envelope got torn, and water leaked in. I didn't feel this was my fault, and certainly didn't think I should have to pay the fee. I called two days in a row. The first day, I was told they could do nothing. The second day, the woman I spoke to filed a dispute form. She said that they would speak with UPS, and try to determine if the phone had been damaged in-transit. She said I should receive an email in three days. One week went by with no email, so I called back. I was told that they no longer file those kinds of disputes and that the charge was valid.

I ended up paying that fee, but as a result, I switched my carrier. The same day I switched I called T-Mobile to ensure that my account was cancelled. The woman I spoke to verified my cancellation. I then told her that I had only been in my new billing cycle for one week. I asked if they would be pro-rating the charges on my August bill (in addition to a $200, early contract termination fee). She told me that there would not be any monthly charges of any kind and that I would only be charged the $200 fee. I asked her to verify this three times and each time, she told me the same thing.

I just received my August bill, and it was a total of $348! They charged me for the entire month (didn't even pro-rate it) on top of the $200 fee! I called to complain. I was told that I had to pay the full month's charges because I transferred my number to my new carrier. I explained about my previous conversation with customer service on the day I switched, and the representative looked up their "notes" in her records. They had noted that I called and was told that, yes, my account was cancelled. However, the records conveniently left out the fact that I was told I would only owe $200. No one would do anything about the charges. I was repeatedly told "it's a valid charge", and there's "nothing they can do about it".

T-Mobile's customer service has gone downhill big time. Their representatives and supervisors are extremely rude and unhelpful. They leave out details in their records that would help the customer later on, and they are next to impossible to deal with.

Tmob, have become scam artist. I purchased a Motorola Clique with insurance 2 yrs. ago, never dropped said insurance on the phone. I have purchased 2 other phones and not asked for insurance on either. The clique starts to malfunction (ghost pressing apps, bottom half of screen not working, power down magically, and let me not forget this is the 4th clique), call cust. service, I am informed it is not longer insured because it is not being used on the same line, the upgrade is insured. Which I did not request, then I was told the insurance only covers the line not the phone. Then I was told I have to pay $20 PROCESSING FEE, for their phone malfunctioning! I have done my part as a customer, Tmobile is ripping the consumer off!

A month ago, my phone lost service completely. It didn't work anywhere. I waited a few days and then got tired of it and took it into the store where an employee told me that it was a tower outage that targeted certain models of phones, mine being one of them. He told me that it would be up and working in a week or so. A month goes by and it still has no service. So I took it back in and the guy at the counter told me that the first employee was wrong and that my phone should be replaced --it was completely crashed. Now I have to wait for a new phone to ship out and I'm not getting any money for the time I didn't have a working phone. Also, at one point before I took the phone in the second time, I went to their online chat option and the person I was chatting with was INCREDIBLY rude and treated me like I was stupid.

As a paying customer of T-Mobile for over 4 years, my recent experience has been a very difficult case of being able to get proper information and a consistent understanding of options and services.

First, going back some time, the phone I have had for the last 2 years, the MyTouch Android device, has bugs and has consistently deleted crucial information (phone numbers, text messages, and other content) without my consent. When asked about a possible hacking fraud or security risk, I was unable to make contact with T-Mobile to find resolution as to possible issues if this was in fact a problem. When I explained that a family member had recently been a victim of fraud, that someone called saying they were me had said they were in the Dominican Republic and that I needed money to get out of jail, she obliged to help. So, she sent $4,000 via Western Union with the intent to help me. The only thing I could think of was that somehow my contacts and phone may have been hacked. There was mention of that being a possibility. It could have been through my computer, but either way, I wanted to know for sure and needed to do research.

Upon also explaining that my phone inexplicably was deleting messages and information, they explained that maybe HTC, the phone manufacturer may have updated it without my consent. "So", I ask, "HTC can just do that without any consent?" The technical support representative could not say for certain. So after discussing other issues, it was brought to my attention that I had the wrong SIM card in my phone. This was after almost two years, so I had the wrong equipment supplied to me to begin with without any kind of information or warnings. The way it was explained to me by technical support was, "Well, we can't just tell everybody who has this problem." Meaning that it is a known issue impeding proper service and there was no intention on T-Mobile's behalf to warn customers or provide information. Again, this was after almost two years.

Moving forward, the phone is obviously a problematic device and I needed to find a new solution. After going through a run-around with their "customer service", I had to wait for my contract to finish before being able to upgrade. So, with my current device obviously being on its last legs, I was going to upgrade a couple of days early.

The customer service representative told me that she would call me back if I'd like, as I wanted to look online at available options before moving forward. I told her to call me back at 11:00 AM two Sundays ago. Fine, that was no problem. Well no call. So I called back because there is stuff I need to do and I just want to resolve the issue. Finally after getting through again, I talked to a nice customer service manager who explained that I was able to acquire the new phone and subsequently defer the payments partially over three months. She quoted the cost somewhere in the range of $160, this was for the T-Mobile HTC Sensation. She told me to go to the store in Hawthorne, California, the closest store to me in my area at the time, and there I could take care of this and move on. Fine, that is why I called. To get the information I needed and to have an understanding of specifics.

When I go to the store, they tell me that it was going to be way more expensive than what I was told. Again, wrong information from what I was told over the phone and what I get from the T-Mobile store location. Needless to say, I did not make the purchase at that point. I felt it was a form of "bait and switch", which is why I called to begin with to make sure I was getting the proper info.

So fast forward to today, Sunday, July 31, 2011. My phone, the T-Mobile MyTouch is finally dead. Not being able to contact customer service via Skype phone (it could not understand me and whether I "said" what was prompted, or what was supposed to be dialed in) it would just hang up on me. The live chat was disabled and when I tried to go to the website to find a location, the website did not work. So lucky enough, my friend was able find a location on his iPhone. When I finally get to the store location in Encinitas, CA, I explained my situation. I'm told that I have insurance and that I also can upgrade. Seeing how I may have paid into insurance, and honestly I didn't remember, I figured it makes sense that I should rely on my insurance if I did in fact pay for it. So, upon paying $53 for a loaner phone, I went home to tackle the problem online and register with T-Mobile at phoneclaim.com. I go through all the work to fill my info, create an account, and proceed with taking care of the issue.

Then it says unable to process request, and that my phone is not covered by insurance. So, I then try to call customer service again today. When I finally get through and ask about my situation, I'm told that it was, "MyTouch 3G 2-Year Warranty - $29.99 One-Time Charge". Needless to say, I had again received the wrong information from the store and I had expended much time and effort to find a solution. Continuing on with the call, I further needed info as to what my options are. The customer service representative, who went by the name of Dulce, was rude and condescending. When I was relaying the issues I was going through, she interrupts me and asks, "What do you want?" I explained that I wanted to acquire a new phone with regards to the terms that I was originally quoted to by a customer service manager a while ago. It is then relayed to me that the "terms" have changed. I can no longer defer payments, and that I have to pay what was quoted. I explained my issue with getting the wrong information up until this point. And she just kept interrupting me and finally my sentiment was, "Ok, I get it, I'm obviously looked down upon because I obviously have a plan that had been grandfathered in, and that my plan is obviously more of a burden than really being about customer loyalty." While I did not say that, that was what went through my mind at that moment. I said, "Ok, I understand now. Thank you." The customer service representative starts to chuckle and says, "Good luck", leaving my situation completely unresolved.

While in the past, T-Mobile's customer service was great, it is now erroneous and apathetic. The products work less than advertised and have many obvious flaws and liabilities. As a paying customer after all these years, it is disheartening and frustrating.

Well in July of 2010, to be exact July 18, 2010, I purchased a Nokia E 73 cell phone from T-mobile. Right out of the box, the phone was defective. I returned it and got another. Not knowing the phone, I thought the second phone was malfunctioning because of my error. Turns out after trouble shooting the phone with tech support, that phone was defective too.

Another phone was shipped to me. Well, now that phone is also defective. So July 9, 2011, they sent me a refurbished phone guaranteeing me there will not be a problem. Well, I have had the phone exactly one week and that phone also, not functioning properly, keeps dropping connection to bluetooth, keeps turning self to silent so I cannot hear calls, locks up, freezes, connects to internet on its own with the key pad locked. They now tell me they will send me another. After spending the other night with tech support doing master reset and struggling with this phone, I want another phone. Not a Nokia E 73 as T-mobile discontinued the phone shortly after its release due to numerous complaints and issues. Yet, they keep sending me refurbished phones that are not functioning properly.

I did not get the original phone free. I had to pay almost 400 for it and I am sick and tired of them not dealing with the issue to my satisfaction. Obviously, the phone is prone to issues. They know this that is why they discontinued it. Now they tell me that I am the problem, I am not using the phone properly.

Just today I was in a T-mobile retailer to try to fix the problems. Bottom line, she could not. The new refurbished phone is defective. I have called them numerous times and keep hitting a brick wall. I want a new phone, not a Nokia E 73 or perhaps they should take back their non functioning refurbished phone and give me back my money, cancel my contract and I'll go elsewhere . Can someone please help me here. They refused to!!!

I was a VoiceStream customer for many years before the T-Mobile take-over. I have never had a problem with their service or their cell phones. That is until now.

Has anyone else had this problem? We have a Nokia E73 Mode. After only two months of use, the part that connects to the charger on the phone fell out. T-Mobile nor Nokia would replaced the phone. We had to pay Asurion $90 for another phone. The "refurbished" replacement had problems also. Surprising, since the customer service person told me that there was no recognized problem with this phone. We then received a "New" phone from T-Mobile. There doesn't seem to be a problem with the one we have now. I have tried to get reimbursed for the extra money we had to pay for their defective phone...but no dice that is "not their policy"! They would rather lose the 2 accounts of a $300+ a month customer than to credit me $90. When I think that I have stuck by this company for all of these years...

I have a T-Mobile LG G2X phone. It never worked properly. The primary problem I have is that it spontaneously reboots itself many times a day. T-Mobile acknowledged that this is a known problem but they refused to give me a different phone. They say that LG, the phone manufacturer, is working on a software fix. In the meantime, I need to suffer the consequences of a defective phone that can go south on me at any time.

I have been with T-mobile for 5 years. I recently upgraded my phone to an android phone about 9 months ago. About 3 months ago I started having problems with my service and the phone. I would drop calls frequently, my text messages weren't being recieved by others until hours after I sent them, There were times where I wasn't getting my text messages either and had to reset my phone and all of a sudden would be bombarded by messages and voicemails. My ringer on my phone would stop working randomly. My phone would freeze alot. I had trouble connecting to the internet, my signal didn't seem to be as strong as it used to.

At first they wanted to replace the phone. So I recieved a new one and sent the old one back. Then I still had the same problems, and called back it took weeks of different reps with different ideas of what it could be. I upgraded my android OP system, had it trouble shooted several times, was told it was a network issue once, finally someone wanted to send me a new sim card. I ordered this sim on the 13th of june. It was suppose to be at my house by the 22nd. I called back on the 22nd because I never recieved it, was told to wait a few more days. Then I called on the 28th had to go thru 4 different people one my phone cut out on in the middle of, the next one told me they couldn't ship me a sim card i had to pick it up in a store, the next had to transfer me, and by the fourth she had one overnighted to me.

I still didn't recieve this one until day 3. When I called after the 1st day to complain about not having it, I was told once it is in UPS hands it's no longer t-mobiles problem. I went through another 4 people to fix this ongoing issue. This is what there solution was she could either continue to replace my current phone with a new one because I had a warranty. Or she could waive my 2 year wait period and I could by a new phone at a discounted price. I told her it is a large hassel to continue to send a phone back and have to reprogram a new one when the service seems to be the issue not the phone. Why would I want to purchase a new phone when I just spent 250.00 dollars on this phone 9 months ago.

She just kept repeating that was all she could do for me. She also threatened me by saying she was sorry but I was under contract and these are my options. I told her I wanted out of my contract, I was going to go to a company who had better service and could do something for me. The next day I recieved the sim card, I put it in my phone. within 24 hours of this new sim card that was suppose to fix my issue a call dropped and my text messages weren't being recieved until 7 hours later. I was done! By this point I had also written letters to both the BBB and the FTC. I switched providers and went to Sprint. Now I am being called about my BBB complaint from the head customer service representative who still won't let me out of my contract, and doesn't care that I was having horrible service. This is BS.

I bought a HTC HD2 from TMobile about a year ago. I also bought the recommended insurance for the phone. I dropped the 1st phone in water (which was covered) and it was replaced by a phone that constantly froze up. It was always losing connection having to be rebooted losing data, after several hours on the phone with TMobile and several master resets they sent me a replacement phone. The replacement phone is doing the same thing. TMobile wanted me to start the process over agian for master resets and everything else. I told them I expected a phone that works and I refused to stay on the phone with technical support for another hour. I have been unable to make callouts for several hours and unable to connect to the internet. The phone freezes and then comes available.

When I called I was told that they could not see a break of "days" where I couldnt use my phone so I would not be credited for my account. I also explained I was unable to get another phone to call when I was having issues and they advised me to come to a TMobile store. After a very long 3 days of nothing but problems with my phone I went to the TMobile store. The sales rep tried to download my data so it could be saved and they could try a master reset. The phone would not work properly for him to download my data and he put me on the phone with Customer Service. He also got on the phone and told them he thought the phone should be a warranty exchange based on what he was experiencing with they phone. They told me I needed to be on the phone with Tech support and would have to do a master reset regardless of the lost data.

I did a master reset and lost EVERYTHING on my phone. They said if I have anymore problems to call back but they would not replace my phone. When I told the sales rep he was appalled and told me to call back and talk to a supervisor. I explained I had spoken to several supervisors but no one would give me 1) Customer Service or 2)another phone comparable to what I have. I also told him I wanted to be compensated for my times that I was UNABLE to use the phone even though I pay for the services. He stated he was very sorry but he did not have the authority to help me. I have been a tmobile customer since 2004 and have never had any problems until now.

The letter I'm sending Tmobile: I called customer service with regards to my phone malfunctioning to the point where I couldn't use it. I was advised that the I couldn't get the Motorola Clique as a replacement. I was then offered 2 phones that are not comparable to the Motorola Clique. Then to add insult to the service I have received, I was advised that it would be a $5.00 processing fee. Trisha asked her supervisor if she could waive it; but Sue (the supervisor) declined. I asked Trisha to speak with Sue. Sue declined to waive the $5 processing fee and then advised me that I had insurance on my phone. It was added on January 16, 2011; then I spoke with someone on January 25 and advised them I didn't want it. It still hasn't been removed. I have never wanted it and I don't want it now. How much clearer can I be? I have told Tmobile repeatedly that I do not want that insurance on either phone. When it was offered, I declined it and the gentleman put it there anyway.

The insult to someone's intelligence that Tmobile increasingly displays and apparently encourages is ridiculous. My phone is under warranty and Tmobile wants me to pay for shipping/processing every time it breaks down. How does that make sense? Tmobile offers no other way for their customers to return a malfunctioning phone that they distributed. Then I explained to Alicia that I was not in any way mad at her, but I guess she didn't hear that part and started cutting me off in the middle of my sentences. I asked for her supervisor because she was testy and in order for me not give her a tongue-lashing, it was best to escalate to someone who has the training to deal with unsatisfied customers. Sue advises me her supervisor wasn't in her office and would have her call me back. I asked for her supervisor's name and she tells me her supervisor will be out until next week, but she will have Lisa call me. We will see if Lisa can handle this simple task.

I'm starting to wonder if Tmobile hires and trains people in 1 day. I have never ever been one to write a corporate office as much as I have to with Tmobile. I have a life and it doesn't consist of calling and writing Tmobile monthly. In the last letter, I advised Tmobile that I would leave them. Well, you can guarantee that I am looking for a company to suit my needs and appreciates my business. I will be Facebook-ing, tweeting, and blogging about the lousy service Tmobile provides. It would be in good regard that you pull these phone calls to ensure that I am not over reacting to the things I have explained to you. Your customer service has declined severely. It's sad to say by this month and the next time, I will be with another company and if I have to, I will just go with Metro PCS because I don't mind paying for quality, and that seems to be something Tmobile doesn't value. 8 years and this is what comes down to.

In May 2010, I renewed my contract when I upgraded my phone to a Motorola Cliq XT. Prior to the end of the 14-day trial, I was unhappy with the phone and exchanged it with the T-Mobile myTouch 3G Slide. I have had issues with the 3G Slide resulting in having the phone replaced 5 or 6 times. The probs ranged from software issues such as: 1 non-responsive events, 2 unable to call/dial contacts, 3 sudden reboots, 4 force closes, etc. in addition, manufacturing defects such as: 1 lose volume rocker 2 lose assembly of slide mechanism, 3 dust under the glass, 4 earpiece speaker failure, 5 keyboard back-light malfunction. I called T-Mobile re: a re-occurrence of a prev issue on my 5th replacement of the 3G Slide. The prob was dust under the glass of the phone. During this call I told cust care that after so many issues with this make/model & resulting in several replacements, I lost hope for the 3G Slide & wanted to change models. I was given the option of either receiving the same make/model phone or the Motorola Cliq 2.

I told cust care rep my dissatisfaction with the "3G Slide" model due to the prev issues that I?ve had with the model and told him that I found the Cliq 2 to be a downgrade from my current phone w/ the following reasons: 1 The Cliq 2 lacks features which I frequently use which had been the deciding factor in choosing the myTouch series phones in the first place. Specifically the "Genious" button along with the voice command features and functions. 2 Lack of physical trackpad navigation which I use on a daily basis when editing text entry or to assist me in selecting specific areas on the screen. 3 Cole Brodman, CTO of T-Mobile, made a "No Phones Left Behind" pledge promising that the myTouch Series phones would receive software updates to keep them from becoming outdated so quickly VS. unreliable availability of software updates for Motorola Cliq series phones.

Mr. Robertson refused to transfer me to a supervisor nor did he do anything to resolve the issue other than repeat the original options given to me. I asked Mr. Robertson if he could replace my phone with the myTouch 4G which currently is the next phone in the T-Mobile myTouch series which has all the features of my current phone, but he refused. He refused to cancel my contract as well.

I have been a T-mobile customer for years and enjoyed their service. I have received phone after phone with contracts from them. The problem that first occurred was my phone before which was the T-Mobile Wing. The T-Mobile Wing was a phone I had to return continuously, because they were sending me refurbished phones that had not been properly fixed. I would receive it and days later return it back. Then, I spoke with a T-Mobile technician and they sent me another same model of T-Mobile Wing, but still had the same problems.

Finally, when I spoke to a technician again they gave me 2 options. First, to return the phone and get another T-Mobile wing or second, get the latest phone that succeeded the T-Mobile Wing which was the T-Mobile Touch Pro 2. The Touch Pro 2 didn't sound bad, but I was comfortable with the Wing. After a few days past the same problem occurs and then decides to get the Touch Pro 2. The problem with the Touch Pro 2 is that it came with a contract which I didn't want at that time due to stability of my finances. I spoke with the technician and told them I wanted the phone, but not the contract. They then propose to buy the phone full out, which at that time was over $500.

I decline to pay it full, but still wanted the phone, because the fault with the previous phone was not my own but the manufacturer. The technician then patch me to a supervisor and the supervisor then said that they will send me the phone and I will have to pay a portion of the phone, because it was a popular phone at that time. I agreed to it, as long as I was not tied to a contract. About 1year and 6 months later I decide to leave T-Mobile and go to AT&T.

I called T-Mobile to pay off my full balance and let them know I will be terminating my service with them. They ask the reason and then allowed me to pay my full balance. Then after transferring my phone number to AT&T I was also speaking to a T-Mobile tech and the process went smooth. A few weeks ago, I received a bill from T-Mobile and I decided to call them about this bill. They then stated the bill was because I breach my 2 year contract with them. They claim that this agreement of a 2year contract was made via the automated machine and I gave my consent to this.

I told them I had no knowledge and even asked for them to play back that recording. They refuse to let me hear it and said they would call me back after someone one their end listens to it. They never call me back. Today, I receive a final notice to pay or be sent to collection.

I started T-Mobile wireless web in Nov. 2010. It worked well for about a month and a half. Then, the continually, repeatedly dropped sessions started. I can't have 10 minutes on the web without at least 2 dropped sessions. Note that this is web service, not using the web on a phone. A couple of weeks ago, the "Rocket 2" gave error messages on my computer of "USB unplug" numerous times. No, it's not loose: when I have a session up, I can wiggle it all around and that doesn't happen. It happens when the network causes it. I called tech support and they asked for error codes.

There was none other than the Mac based messages. The rep said she'd call back in 2 hours to check on them; she never did. Now it's repeated dropped sessions. It's funny how the sessions didn't drop when I was still in a period when I could have cancelled the service without penalty. My guess is that the network is overloaded (deliberately, for their economic benefit) and the sessions are handled in a LIFO stack. I just don't have a sufficient priority to get off the bottom of the stack. I'd like to see a situation in all those complaining file complaints with the FCC and then stop paying. See what they do then.

Back in January 2011, I informed T-Mobil about my phone that I purchased from them back on 6-02-10 for the full amount of $439.99. My phone was not working. I had a lot of dropped calls, missed texts, and the phone would shut off. It had technical problems! T-Mobil technical support advised me that they would be sending me a new phone and to send the non-working phone back with the packaging that will be provided to me by T- Mobil. I followed all instructions that T-Mobil provided me. The next step was to take the used phone to the nearest U.P.S shipping location. I shipped the phone back to T-Mobil with no external damages, no physical damage, or scratches! The only problem I was having with the phone was internal! I received a letter from T- Mobil stating that I have to pay $240.35. They claim they received the phone broken. I called T-Mobil on 2-7-2011 to inform them that the phone was in perfect condition when I sent it through UPS, and UPS should be responsible for those charges. I took it upon myself to file a claim with UPS.

On 2-09-2011, my claim number is **. As of today and 6 calls later, this issue still has not been resolved. I called T-Mobil today to inform them that the phone I have now is having the same problems like dropped calls, missed text messages, and the phone shuts off! I came to find out that they sent me a refurbished phone and that the phone requires a new updated sim card to cover the 4G network! If I would have known that it would take care of the problem with my new phone I purchased in the beginning, I wouldn't be going through all this stress and disappointments. I have been a loyal customer with T-Mobil since 2005 and they couldn't resolve this issue. That is why I'm turning to you! If you should have any questions, please feel free to contact me. Thank you.

I bought a brand new cell phone with the cost of $120 at a local T-Mobile store. The phone was defective after only used for 3 mos. T-mobile agreed to exchange it, but not a new one. When I asked them why, they said that the warranty only promised to exchange, but didn't say exchange to a new one. They play words with me. My 3 mos brand new phone will become a refurbished phone and who knows how old is that phone. Then, I was told that it would take 4-10 days to get the replacement phone. It has been 20 days, I still don't have the phone.

I have contacted them at least three times, and each time they say they filed report to locate the phone, and wait 3 more days. I have been waiting many more three days, and still don't get answer from T-mobile. I was also told that the refurbished phone wouldn't get extended warranty. I'm a prepaid phone costumer. The plan cost $100, only lasts one year. I'm losing both minutes and warranty. I feel that I was cheated on the phone (new phone becomes refurbished); warranty (1 yr becomes a few months) and purchased time on the phone (don't have the phone to use, but the minutes are getting expired).

I am a T-Mobile customer and have been for over 5 years now, and the only reason is I continue to receive a defective cell phone that is highly rated, and every time something goes wrong with a cell phone, they sucker you into an upgrade to help eliminate the problem or by the time you get fed up with the defects you're demanding another cell phone. This causes your contract time to increase and then you're stuck again and again, trying to prevent further credit issues, waiting on hold for a clear English-speaking voice has been totally difficult over the past 7 months.

You're on hold for longer than an hour and then you get someone you can clearly understand. While waiting I have made groceries, picked my child up from school, drove 20 miles to and from, put groceries up and taken a bath, and all you can say is, "We apologize, we're trying to resolve this matter". Yet, still it's not resolved. I have asked for the business address in which to forward a complaint because they don't have a specific site for customer complaints.

Today, April 14, 2011, they have come up with this site in which to forward a complaint, and they have there toll-free number that you have to call first, then from there and I have been on hold now 45 minutes, but where is that survey? I have been calling T-Mobile for the last few days, in reference to this Blackberry freezing up or what ever they call it. I have been unemployed for 7 months now and I have made sacrifices to keep up with the billing of high cost and overrated system they have at T-Mobile. When my phone shut down I had no idea of what happened until I tried to make a call and my cell said "call failed". Once taking the darn battery out and placing it back, there were 5 voice mails backed up on my Blackberry and my call list or if you want to call it a call log showed no recent calls.

I lost a job because of this because I was too late in responding and had to emergency calls as well and T-mobile customer service refused to compensate me completely, they just offered me a few extra minutes that I refused, because I did not have a need for them. One supervisor actually hung up the phone because I told her I was recording the call. I am very upset about losing that job, seriously, and T-mobile is ripping people off. Their customer service is poor, very poor, and I mean all customer service done on the phone and online. Total waiting time is 1 hour and 25 minutes and it took them 20 minutes to find a physical address for me .

I have a defective phone and called T-Mobile on several times; going through their customer care and technical support. After all their checking and turning off, my phone is defective and T-Mobile know about this problem. Now, they want me to call the insurance company and pay a deductible to have the phone replaced or pay to upgrade the phone and lock into a new two-year contract. This is total greed.

I bought a new battery and tried everything they asked when I heard from them that I need to pay money for a phone that has a history to be defective and which will not power up and if it does, it shuts off and I can't make any call with the phone.

My dispute with T-Mobile began over a returned non functioning phone. I received a text message from T-Mobile customer care department stating that I must return the phone or I will be charged. The same day or the very next day, I went to the T-mobile store located in Selden, NY to return the phone as was requested of me. However, I was told by the representative at their Selden store that I needed a laminated sticker in order to send it back.

At that time, I asked why they couldn't simply find the address and return it. They insisted I must "wait" for the sticker to come in before they could process the return. The sticker was ordered that day in the store and upon receiving the sticker, I returned to the store again the same day. I'm unsure how long they took to send it but the phone was return as was requested of me and only required additional time to process because of their policies, not my desire to hold on to a broken and useless phone.

Approximately a week or two later, the phone was charged to my account. I have called customer service (800) xxx-xxxx many times and have not received acceptable assistance. The offer they have made to discount my fee does not suffice because I am being charged full price for a phone I no longer possess (they possess) and I can only presume since no one is willing to send me this phone back that I am being charged for anyway, that they have or will attempt to refurbish and resell the phone. It was explained to the T-Mobile customer care representatives repeatedly that when I got the sticker, the phone was returned through the T-Mobile store. I am asking your assistance for the following reason:

The complaint from the T Mobile representative standpoint is that the phone was returned late. This may be true but is not the fault of mine. I returned the phone as soon as "their" policies would allow. Remember, I made an attempt to return the phone at the store but was refused because I was required to have the sticker. The point is that when I was notified, the phone had to be returned it was. If the customer care representative knew the phone sticker wouldn't get to me in time for the store to return it timely then other shipping options should have been provided or I should have been advised it was too late and the situation could have been dealt with accordingly.

Had I been allowed to return the phone myself and without this "sticker" this situation would not have occurred at all. For all I know, the store could have shipped the phone out days later or not at all. Now as it ,stands I do not have the phone but T-Mobile is requiring I pay for the phone and other fees are continually being added also. This type of business I don't understand. Upon speaking with customer care and being refused a credit for the phone and as my account continues to accrue additional fees now, I requested that my phone (technicality since I am being charged for it) be sent back to me. Of ,course this was refused also.

T-Mobile instead offered me a percentage off of the bill, which would have been okay if I was given a the percentage off and returned my phone to me. I can only presume that the entire dispute over this "returned" phone is because T-Mobile is only concerned with maximizing their profits to the demise of their customers. Why else am I being charged for a phone and all the additional fees that can be concocted while I dispute the charges? Why hasn't my phone been returned to me? I have made numerous calls and sent letters but have received no response except a mounting bill. If the phone has been refurbished and resold that's fine but then why charge me for it too?

I realize that as an item of inventory, the phone was sold for profit and refurbishing it is a way to maximize profits on the item. But this, this is pure and simple robbery and business at it worst. I believed in T-Mobile and I hoped this belief in their company could have been salvaged but it seems that hope was wasted.

Through miscommunication or a slow based return system, this problem has occurred but I expect it should not be hard to rectify. I consider myself to be a reasonable person but I also believe it is unreasonable to ask a customer to pay full price or even a discounted price for a phone when I do not possess the phone. I do not feel that I should have to pay $287+ mounting cost because no one could find a shipping address.

As a customer of T-Mobile since Jun 2007, I paid a deductible and insurance premiums and received replacement cellphone by mail Aug 2010. I opened the box, read the directions, placed the broken phone in the self-addressed stamped white plastic envelope provided and dropped immediately in the mail at the post office for extra security(USPS).

I then immediately called T-Mobile to notify of the return. Representative identified that the phone should have been sent by UPS, not USPS in the other envelope. The representative stated that I should ask the post office to retrieve it before mailing and reported that a "handset order research" form was filed. I checked back weekly with T-Mobile for progress report.

After several weeks, I was relieved to be told by their representative that I was not to worry as I would not be charged. So I stopped checking, knowing that they would contact me when the phone was recovered in their system. On October 29, 2010, I stopped in the store with handset problems and was alerted by the clerk that I had a bill of $533.15 and discovered that I was now being charged for the phone after all. I called customer service and told I was charged a restocking order of $443.70 and was refused to speak with the supervisor after asking 3 times.

Directions in the box did not designate which envelope to use and the broken phone was returned to their system in their self-addressed envelope. It supposedly cannot be found and it is, therefore, not fair to charge me $443.70 for a phone that I already paid for and own so that they can sell it to someone else. On November 5, I was told that they would do a search again and have a supervisor call me on Monday about the situation and they would offer me a 30% discount. I would still be charged over $300.

I have a new (less than 2 months old) phone (family plan with 3 lines) and my phone has no sound. No rings, no alerts, no sound at all. I took the phone to the store that we set the account up with and they couldn't help and referred me to the 1-800 number. I called and the rep helped diagnose the problem and told me I needed a new phone and they would ship it to me, so I could put my Sim card, battery and back on to the new phone and be back up and running. She further explained that I would have to pay $9.99 for this exchange.

I didn't break the phone - there isn't a "store" that I can drive in to and get a replacement so why should I have to pay to have it shipped. This phone is new and I don't abuse my equipment in any way! (my son has the same phone and "uses" his and it is fine, but mine "broke" already). This sure isn't keeping this T-Mobile customer happy and sure isn't creating any future business with this family.

My T-Mobile mobile phone stopped working, after half an hour waiting on the line, the representative told me they lost my number in their network and that it would take them 3 to five days to restore my number.

I explained them it would be useless to me because I would have left the USA to be back home by that time and I would lose the US$ 50 I had on the phone and I expected to use to place calls. They said, there was nothing they could do about it. I explained I would like to have a refund on the credit card I used to pay the credit. I asked them to send me an email, so that we could have a way of communicating since their chat or online service doesn't work and I didn't want to wait on an international call for another 25 minutes. They said they couldn't send emails.

The representative transferred me to a third person and they left me waiting twenty minutes more and they hang up again. It is revolting the way they treat their customers. The nice talk of the representatives is useless, since they are not really interested in speaking to the customers. They leave us waiting and do not offer a simple email complain system. I want my money back.The best way to be in touch with me is by email **. I spent US$ 15 on the phone credited US$ 50 twice and the second recharge was untouched. Plus I spent almost one hour on the hotel phone waiting for their solution. God knows what the animal kingdom lodge will charge us for that.

In January 2010, I lost service on my cell phone and contacted T-Mobile regarding the issue. When I attempted to make a cell call, I continually got the message "Call Failed" and the call would not go through. I contacted customer service and was told to reset the network on my phone using the Network settings option. The issued continued and I called again. I was then told to reset the network each time I wanted to make a call or visit a retail outlet.

The retail outlet convinced me to get a new phone free of charge, which I did. The new phone had the same problem so I took it back and got a replacement that also did not work. Six months had lapsed without cell phone capability to make calls. In frustration I cancelled the plan. I am now being billed for a cancellation fee of $200 for cancelling the plan early. I was told that when I got the new phone I also entered a new contract.

I called customer service again on 09/22/10 to determine how I could appeal the discontinuation fee. After going through my dilemma with their service, I was told that there was no way to avoid the discontinuation fee. In further talking to the rep, there were no notes in their system regarding my non-service issues except for my first call in January. I asked what would be documented from the current call and was told that the documentation in the system was that I was given a explanation of my responsibility for the discontinuation fee. I asked why there was nothing about the issues that I had just expounded upon again, for the fourth time, and was told that there are documentation standards that are followed that did not include documenting the nature of my call.

I have paid in excess of $230 for the service that did not work between January, when first reported, and August when I cancelled the plan. T Mobile will not consider a refund of those payments nor will they consider waiving the discontinuation fee for terming the plan that did not work. I was further informed that if payment of the discontinuation fee was not received in 10 days, the account would go into collections. I would appreciate any assistance with getting the discontinuation fee waived or getting the service fees I have paid since February for the non-working service returned to me and an avoidance of collection activities. I have informed T-Mobile that I have no intention of paying the discontinuation fee and that was documented in their system.

When it does become semi-operational, I try resetting the calibration but it doesn't solve anything. Before I got this phone, I had other problems with other Tmobile phones, so I tried to switch companies but a $200 contract cancellation fee is required. Because I can't afford that, I decided to stay with Tmobile and try this current model phone. But of course once again, I am having problems with my Tmobile cell phone. How is it that no matter what model phone I have, I continue to have so many problems?

I purchased a $400.00 phone approx. 3 months ago. I have problems with the functions of the phone working correctly from the time I rec'd the phone. I initially went into the store for help. Then after that, since I continue to have the same issues with the phone, I called customer services, who tried to fix it over the phone. He was not able to correct the problem. So I was sent out another phone. This problem cont. with the phone. This is a touch screen phone, which sometimes the touch screen does not work, the screen goes black, so therefore I cannot use the phone. I am unable to look at mu e-mails because the screen will not move. I go to make a call and the phone dials someone else's number. I have to take the back off of the phone and remove the battery in order to turn the phone off because the screen is black and I cannot see anything.

I paid $400.00 for this phone that never worked correctly from the day I rec'd the phone. They have sent me a refurbished phone and want to send me out another refurbished phone. I will not accept a refurbished phone when I paid for a brand new phone. I have not been able to enjoy the luxury of all of the functions that I paid for. So therefore, I want a new phone not a refurbished phone. I have been with T-Mobile for over 4 yrs. I am paying for service every month and I want to be able to use this service as much as I want to, when I want to without issues.

I have had cellular service with T-Mobile since 2008. I am on a family plan with my daughter in Virginia Beach. Since March of 2010, I have been complaining about a problem with dropped calls, no signals and the phone going into "Emergency calls only" mode. I have spoken with T-Mobile on more than 20 occasions regarding this matter. I did relocate about an hour away in October of 2009 from the original service area. I am disabled and live alone and the phone and service is very critical to me.

T-Mobile has strung me along since March of this year, and decided last Saturday, August 21st, after telling me to go to the nearest T-Mobile Store and upgrade to wi-fi to improve the service. I have to travel an hour and pay a $17.00 toll and gas to get to the nearest store for them to tell me that they are basically not going to do anything if I don't pay extra money, that I don't have because I am on a fix income, to get a more expensive phone with a data plan that I cannot afford to fix the problem. I was informed by them that I was to be compensated back from March once the problem was fixed.

Now they are offering me one and a half month compensation. Please help me, I have not received the service which I have paid for and now I am being told to kiss-off to put it nicely.

My son is in Afghanistan and this is taking a toll on me and him because he worries about me when we suddenly get disconnected and we can't get back to each other. The stress of dealing with this for such a long period of time is very stressful on me and my family. The money being paid out on a monthly basis and not receiving the services that I am paying for seems like a breach of contract.

Purchased vibrant because of the mobiketv. Unlimited minutes, text, internet, everything. Bought phone over the phone as upgrade for 2 more years service. 8/17 about 30 days after and having the phone received message data threshold reached. The customer service woman said if you watch 4 or 5 shows you can reach the the limit and they cut your data usage way down.

I had called because the phone will need send email and jet flicks will not work. Mobile will run 10 seconds after it loads for long period of time which runs the battery down but 10 seconds every few minutes makes show unwatchable. The phone is only usage for calls some text and very slow internet.

Do not have home phone or computer. Bought phone for entertainment points paying more for service and getting less than service than I had with last phone. No one told me I could not use phone. Unlimited, I thought meant unlimited.

There is a known problem with the T-Mobile HTC My Touch Android phone. The OS isn't compatible with the SD cards and when trying to execute functions (camera, ringtone) you get the message SD card error or no SD card. T-Mobile has sent me two replacement phones, and all 3 phones have had the identical problem. Instead of wasting money sending me replacement phones, why don't they correct the problem? Some web reviewers stated they corrected the problem by buying a class 6 SD card. I tried. Still didn't correct the problem. T Mobile customer service is very helpful, it's just a problem beyond customer service. Google: My Touch SD issues. Can't use the phone as intended. The camera and ringtones are important to me.

I bought three HTC HD2 phones (by windows) in a T-mobile account ***. The device doesn't work at all and T-mobile refused to exchange the device for a different model. They exchange the phone for another the same that gives the same type of problems. No improvements whatsoever. The worst part of this situation is that we stay without a phone for 3-4 days delivery time for the exchange and there is no credit on the bill for the days without a phone. I need my phone to be changed for a different device with a good performance. I work on call so when my phone is not working I cant get my work assignments; therefore I can't work. Due to financial situation I don't have a home phone so I depend on the cell phone for all types of communication.

I have the Nexus One phone I purchased my phone back in February. The problem I had was my ear jack not working and the phone freezing up. They trouble shoot it and it still did the same thing. I called back and we troubled shoot it again, still doing the same thing. Plus, know it keeps popping up that my Gmail is not responding. I purchased this phone brand new and it still looks brand new. I never dropped it and it doesn't have scratches or nothing.

They offered me a refurbished phone with a $539 deposit. I don't think that's fare when I purchased it brand new. I would like a different phone or I want to cancel my service and go some were else.

I purchased a new Blackberry telephone a few months ago. There was some malfunction which led me to return the device. I was given a replacement and then on August 4, 2010, I experienced another problem with the Blackberry phone. I charged the phone and when I tried to turn on the device I receive an error message 523. I went to one of the retail location on Flatbush and Fulton. I spoke to a customer service representative and explained the problem. I was informed that I would need to speak with a technical support representative over the telephone. When I spoke to the representative, I was told that a replacement would be sent to me within 7 business days and that I would be able to have a loaner phone. However, the call was disconnected. I informed the representative of the issue and in turn the representative in-house re-dialed the number for the technical support department.

I spoke to a representative within the department by the name Dino which in turn gave me a credit of 5.00 dollars. I informed the representative of the previous conversation which was disconnected and informed him of the issue with the Blackberry. I was informed that I would be able to go to another location to get a loaner phone. However, no one in the original location or over telephone told me that there would be a $54.44 fee for the loaner phone. When I arrived at the other location, I spoke with the store manager Rhon who informed me that I would have to pay this fee in order to receive the loaner phone. I informed the manager that no one informed me of this fee for the loaner phone and I spoke with a representative in house and two representatives over the phone and no one informed me of this fee and I was left with out a phone for over 7 to 8 hours.

I followed up with the same department on August 5, 2010 to address this issue and have the matter investigated yet. I was not given any response as per why each representative of T-mobile gave me in accurate information and why I was informed to purchase a new phone during my visit with the Flatbush store or why I was not informed of policy and procedures of the company on loaner phones and fees. I was unable to receive an urgent message from a friend that was hospitalized on the same day.

I am unable to connect, the calls failed or dropped calls, with no internet access and I receive emails, texts and MMS 6 hours late or not at all. The reason behind is congestion. I've called several times to complain about reception and network issues but all they tell me to do is remove the battery. I'm an asset recovery agent and I need to be able to contact people and check the location of tracking devices from my blackberry.

I have multiple problems. I purchase two lines, two phones through Amazon with T-Mobile.

On May 12, 2010, I called T-Mobile because my phone was defective. In the call, they notified I had 23 minutes left from the 400 minute plan, and as a courtesy ,they would add 150 minutes for each line. At the end of the month, they were charging $37 extra for minutes over. The representative Corlie (ID# 1270786) stated their system had probably not updated on May 12 and I did not have 23 minutes left, and she could not verify when the bonus minutes took into effect. To summarize the story, Corlie stated I would receive $37 credit on June 2nd statement, because she could not verify when the free minutes took into effect. I never received the credit, and T-mobile supervisor says they have no notes on my account regarding this credit. I asked to verify if T-Mobile is accredited with the BBB and Kim, a representative (ID#0840127), stated that yes T-mobile was accredited.

After this, I had more problems with them receiving the defective phone. Representative Matt (ID#0840892) stated they have the defective phone in their possession as of August 3,2010 but they are still charging me restocking fee of $394.83 and I still have another year of contract. When I call, the reps say I am under investigation, as if to scare me because I asked about leaving the contract. They said $200 each line and then the rep said it would be lower later but no answer as to what the amount.

I purchased the defective phone through Amazon for $50 for 2 years. Once again, I asked if they are accredited with the BBB, and Matt stated he did not know what that was and then placed me on the line for a few minutes.When he came back, he said yes they were. I went to Colombia in June and I was told I could be charged .35 cents per text what they didn't tell me was that I would be charged for all incoming calls while I was away. I am now charged $38 for both phones for incoming calls while in Colombia, that I did not take. I have been making payments even though I have disputed these 3 charges. The past balance of $444.56 I have not payed for the cell phone that they have in their possession and are trying to add restocking fee as of July statement.

Throughout the multiple calls, I have been put on hold for more than 20 minutes, hanged up on, questions are evaded and they repeat the same sentence without answering my questions and I have had trouble getting transferred to a supervisor. When text messages come in or out, the same messages is sent more than once. Calls are cut off due to bad receptions. I have received complaints from family and friends that they have called and I did not show a missed call. Overall, I have been given misinformation from the representatives when I call, regarding their "whenever shared minutes" left on the phone. They also omitted information regarding roaming international minutes. And finally, $394.83 charge for restocking fee, of the defective phone that they already have in their possession. I was told once they receive the defective phone, I would not be charged restocking fee.

The most important issue I would like resolved is the defective cell phone which T-mobile stated I would not receive restocking fee once they had it in possession. Secondly, I was not informed of incoming calls which are charged regardless if you answer or not. I would have not have taken the phone and used the text messages in Colombia, if I would have been given the correct information. Third, I was told I had 23 minutes left on the account. It seems the representatives do not have up to date information on their system regarding minute usage and when free time bonus minutes start to apply. Therefore, I was charged extra. Representatives can tell the customer they will receive credit and omit this information on the account, and there is no credibility or way to verify this information in general. I would like to receive a credit, for these 3 issues and cancel the contract, for fear of future extra fee's that will be added and their supervisors do not take the time to investigate the fee's or problems arising from misinformation from the company. I would also like to know if the information given by the supervisors, that T-Mobile is accredited by the BBB, is a true statement.

$394.83 for defective phone, that would be accredited once they receive it. I paid $50 for this cell phone, not $394.83. $37 for credit that Corlie (ID#1270786) stated I would receive because I was still within my free bonus minutes. $14.95 roaming charges for one line, on calls made while I was away in Colombia; $23.92 for second line, for incoming calls not answered, while away in Colombia. Representative did not give me all the information regarding international usage, only information regarding the text messages. Total $470.70. The feeling of being threatened to the point I have to stay with T-Mobile because I'm afraid my credit score will be damaged. This issue has me worried and I honestly don't know where to go to or who to complain to.

I purchased two phones that are still under warranty and both phones are broken. One, the back keeps falling off and the other has a lot of static on it. I went to the store where I bought them to get my phones exchanged. I was told when I purchased them, that as long as I have the extended warranty, all I had to do was bring them back and they would be glad to replace them at no charge; hassle free. I first tried to get them to honor their word on July 23rd 2010. They would not honor their warranty yet there is no physical damage to the phones.

T-Mobile's technical support has already determined that they are manufacturer's problems and that I did what the store asked and contacted technical support. I went through all of their hoops to determine that the phones are defective. I was told that all I had to do was take them to a T-Mobile store and they would be happy to exchange them. I went to two different stores and they were anything but happy to exchange them.

It took an extremely angry call to a manager to get any resolve. Even then I was told that there may be a $100.00 charge if they find anything else wrong with the phone. I do not trust that there won't be something else wrong with it when I send them back. While I was in the store on Arlington in Riverside, California, there were six other people in the store that were just as angry as I was about T-Mobile.

I have been put into a position where I had to get extremely angry and potentially embarrassing situation inside of stores. I have been inconvenienced because my phones still don't work and I have had to run all over town trying to get decent customer service. I have lost time away from work, home and family trying to deal with this.

I have been with T-Mobile since 2006. This time my old cell phone blew up; the battery cracked after I had been into the store 6 times complaining that the phone was getting hot. Then I spoke to a guy on the phone one Sunday morning, who left me feeling he had done me a favor since I was a week away from an upgrade and they could not locate a replacement battery.

I was set up with a new phone and I thought I would be able to pay it off in installments. When I spoke to 4 people on one phone call July 1, 2010, I was told by one lady to call back by the 21st of July and payment arrangements would be made. I would need to get a loaner from the nearest t-mobile store and mail this phone back for them to do it.

Today is July 19, 2010 and I have spoke to 6 different people. I was told 3 times I would be switched to financial care where I kept getting cut off. I feel I was lied to from the beginning so when I pay this last 2 year agreement off I will not be renewing my account. I will make the payments monthly as I always have. But I cannot give T-Mobile a good recommendation to anyone.

I should have known better. Now, I am stuck with a $300.00 bill of which I have to pay $175.00 for a phone. I have never in my life paid that much for a phone not even a dress or a pair of shoes. If I had known that I could not be put on an installment plan where the monthly payment would be less, I would have gone over to another carrier instead of stay with you people. I live on a fixed income. Now, I have to make a decision to let my medicine go and pay for this phone.

But I want to thank you for the lesson. Every old person should get one often to remind them never to trust anyone. So thank you very much for my lesson.

I would like to express my experience with two of your stores. Recently, I had problems with my refurbished Blackberry 8700 curve. PIt appeared to be a track ball and keyboard problem. My first phone had a microphone short. The refurbished phone lasted a short time.

Service at T-Mobile had always been a good experience until I visited the store at I 45 and College, store # 8363 Houston, Texas. I had a very difficult time with an employee in training (Jessica) who informed me to go home and call customer service! How do I go home and call customer service on a phone that is not working? She said it was a warranty issue and I would get a phone in 3 to 4 days. The reason I stayed with T-Mobil until this time was because of consistent quality service. I carry a Blackberry because I have a business and employees and customers can contact me direct. I believe in customer service and it has rewarded me well. My old customers are 90% of my business. Without them, I would fail.

I decided to go through the chain of command because it was clear that this employee wanted me out of the store so she could make sales. I asked to the store manager who backed her employee confidently. Rola even gave me her dealer code of **. After several direct lies from Rola that the 8700 was an excellent phone with no track ball problems and that T-Mobile did not even have a new improved track pad, she seemed very happy with herself. I left the store heading for a new cell phone provider. Service with T-Mobile was now worthless to me

A friend, who was with me at that time, suggested that I try another store. He had worked in retail and could not believe the arrogance he was hearing. We stopped into I 45 and Almeda - Genoa and talked with a helpful employee named Bryan **. The customer service seemed to be his only concern. He introduced me to the store manager, Matt **, who was very helpful and I went out of the store with a loner phone.

A month ago, I purchased a My Touch phone from T-Mobile. From the moment I got it, I was in and out of the retail store and calling to get issues fixed. To make a long story short, after dealing with this for a month, I was told it was the SD card (that was sent out with the phone). I was also informed since it was the SD card, there was nothing they could do and that this is not covered by them even though they were the ones to send out a defective product. So now I get to spend roughly $60 to replace their defective merchandise. In some misdirected effort, they sent me yet another phone, no not an SD card like I was told was the issue but another phone, which of course still had the same issues due to the card being the problem and not the phone.

So I have to get that sent back in (as if I have nothing else to do). To add to irritation and inconvenience, when I purchased the phone, they sent me two and charged me for two and when I called denied charging my card twice. So not only was I charged twice but I had to eat part of the cost of sending back one of the phones as they only gave me a partial credit to ship back the phone. I have been with them for quite a few years and I do have to honestly say that anytime I have to deal with customer service, it is horrible. The customer service service crew is very polite in the way they tell you they are always so sorry they can't help and they are very understanding of your frustration but they have never actually "fixed" an issue.

I have T-Mobile for the first time. My phone drops calls, does not allow email function, and confuses text with email. The phone has never worked correctly even after resetting. I have written two letters and spent at least a total of 4-1/2 hours on the phone. No one has helped. I cannot call to check my messages from clients frequently. I cannot make calls, and if I am in an emergency, this phone cannot be trusted.

Later, I called them and asked to get my refund because there was no use of using such phone and I told them that I am going to return their phone back to the company. They refused to give my money back and they said that they no longer deal with my problem because I have used the phone for more than 14 days while I had complained them 4 days after I got the phone. They charged me another phone as well which they had told me its free.

Now, I am with the broken phone that they had sent me and I wasted more than 10 hours dealing with same problem. I am really tired of it. I asked them to cancel my account but they told me I have to pay the cancellation fee. How am I supposed to pay the cancellation fee if they are not providing me a good service? I have signed the contract to get the good service not like to get the bad service. They charged me over $199.00 extra for another phone they sent which was supposed to be free.

I bought two brand new phones from T-Mobile and after a few days, the service on one of the phones was horrible. I called T-Mobile and told them about the issues I was having with the phone. So they sent out a refurbished phone and had me switch it out with my new one. Not to mention my phone was still in good shape because it was brand new. I sent the phone back then when I received my bill and it was $600. I called the company immediately and one of the sales representatives apologized for the inconvenience and said they would remove the charge right away because it showed in the computer they received the phone.

The continuing month, the charge was on my bill again. I called and they said they were sorry and the notes said it was supposed to be removed. I got a call from a sales representative a couple of days later saying they cannot remove the charge because they received the phone 60 days after it was sent out. The rep told me the date that they go by is when they receive it not when you actually turn it in. I told them it's not fair that I have to pay for something I do not have and they have and if I had to pay then can I get the phone mailed back to my house.

The supervisor I spoke with said that the phone was long gone and you should have sent it back in a timely manner and should have read your packaging instruction. I was insulted. I am a loyal customer to T-Mobile with two phones I pay my bill every month on time, sometimes before it is due. I am in the process of paying the $600 because I need my phone service and I am in a two-year contract with them and if I cancel my service, I will be charged $200 for both phones. I am very unsatisfied about the way they treated me as a loyal paying customer and would like to get my money back and cancel my service.

I ordered a cell phone from T-Mobile and the phone was sent with a defect. Plus, it was not properly set up on my account the way they contracted me to set payments up for the purchase of the phone. In return of their error, they resent out another phone, same model, with the corrections done on the billing information. But they did not send me a pre-shipping label with the other phone, but a merchandise recycling bag to return the first initial phone back--which was done on December 15, 2009. As a couple of weeks went by, I noticed that my bill was very high (over $500.00).

I called T-Mobile to discuss why my bill was so high and they stated that I am being charged for a phone that has not been turned in. I replied back that the phone was being taken to the UPS office and dropped off with the bag that was provided by T-Mobile. They stated again that it was not received. So I went back up to UPS and the young lady that received the phone from me at UPS wrote out a statement that the phone was turned in to be mailed back to T-Mobile recycling center. Plus, I had the owners of the UPS store run the surveillance tapes back showing me dropping the phone off and the customer service rep for UPS putting the phone in the correct box to go out in the mail.

Plus, I got UPS to talk to T-Mobile to verify the transaction taking place. I also got UPS to write out a letter to T-Mobile that this transaction took place and mailed it to the customer resolutions center. It is February 28th, 2010 and this is still an ongoing situation. I have gone far and beyond to resolve this but they continue to give me temporary credits stating that they have not found the phone.

I have been battling with them too long with this irresponsibility on behalf of T-Mobile from the beginning. I feel that they have not been fair to whose fault this is. Someone in the recycling center is not doing their job to locate this phone and not caring that this bill is trying to get charged on my account when I have done all that they asked to get my end covered of clearing this phone off of my back and that I am not responsible for the phone. I have done everything to prove that that phone was turned in as it was supposed to be per T-Mobile. Thank you for your time of reading this and I am very upset because T-Mobile continues to cut my phone off and on because they are not trying to do their job on this situation.

I marched into T-mobile last April with great enthusiasm for obtaining a new cell phone plan and a fancy Blackberry for only $50. I went back 28 days later because the Blackberry Curve was not what they said it was (internet took forever, track ball didn't work). So the salesman told me it's just not their best model and if I want a better phone, I should have gotten the Blackberry Curve 8900 which would solve all my problems. So I fell for it and shelled out another $100. All seemed fine for a month or so until I woke up one morning to find all of my media (pictures, videos, music) erased. I took it straight to the store and the salesman said that kind of thing does happen. He did his best to recover some of it but basically it has wiped off the important stuff.

Then a couple months later, the trackball got jammed to the left which made internet use impossible so they sent me a replacement phone. I have a Mac and Blackberries don't talk to Mac so I couldn't back up my data and lost everything again. Then a month and a half later, the internet and messaging went out. I tried calling customer service and they said to call them on another phone (which I don't have). My housemate even works for Blackberry and could not explain the error message I was receiving. He lent me his phone to call customer service and after an hour of being transferred, holding and chatting with an agent, his phone battery died and the problem was still unsolved. The next day, I called back to discuss my many issues with the "retention" department and they ordered me a replacement phone.

They keep sending me the same model with the same problems. I have been in my contract for almost a year and have had nothing but negative experiences with this Blackberry Curve 8900. I am now on my fourth phone, hand writing my contacts one at a time. I've begged and pleaded to get some other phone but customer service says my only option is to "upgrade" (which means I pay full price for a new phone). I've spent $150 and countless hours with customer service because the phone I have does not work the way they said it would and now they say the only way to fix it is to give them more money. I feel like I have paid too much for too little and I'm going insane. What do I have to do to expose this scam I'm caught in?

On several different new phones purchased through T Mobile I have had 3 really bad experiences with them. The first was a Blackberry pearl which I bought new and within 3 weeks, the phone screen went out, they replaced with a used one and this continued until my warranty was out and I had to purchase a new phone, the second phone was a Nokia flip phone which I had several different issues and the same thing they replaced with a used one each time until the warranty ran out.

I then purchased the the G1 Google phone and this was the biggest mistake I have made, nothing but problems and of course T Mobile would do the usual. Sorry we can't help you but you can eat the cost and buy a new phone, which I did, and now I have just purchased a new Samsung comeback and less than 3 weeks but more than the 14 days they give you, it went bad as usual. Well, the usual we can't replace it with a new one because you are past your 14 day new phone warranty, however, we will replace it with a used phone but your warranty still runs from the original purchase date.

Why does the attorney generals office of consumer affairs dept. keep letting these cell phone providers rape the American hard working people with their policies and bull crap of 14 day new phone warranty and ripping the people off of hard earned money and when you try to get out of your contract, they want to charge you for that. When will someone in our great country stand up for what is right and do something to help the middle class people from being the victim of this unusual standard of policies and unfair actions without being held responsible. Going weeks without a phone while you wait for your used replacement and they offer no cost reduction to your bill for their defective product and the cost of shipping and purchase of new phones only to be replaced with a used one, where they are making a fortune by reselling and using these phones for replacement.

I have my phone replaced by insurance company Assurant, three times with only the same phone. They told me that I would have to go take it up with the store to give me a different phone. I am recovering from back surgery so when I was able to go into the store. They told me that they could give me a loaner until the insurance sent me another of the same phone that I have, but if I wanted another phone, I would have to buy one. This telephone is so messed up that I cannot hear it ringing if I am holding it in my hand.

I called customer service and they sent me to sales. I have been paying $122.00 every month and have never missed paying. Sales told me that I should have been paying $59.95 per month and he told me that something was wrong so he told me that he was going to switch me back to customer care. Well, he just sent me back to the automated answering and I finally got to customer care.

I talked to a guy and he told me that I was actually supposed to be paying $69.95 and with taxes and maintenance that I was supposed to be paying only $99.99. When I questioned him on how they were charging me $30.00 tax on $99.00, he tried to clean it up by telling that there were taxes on each benefit that I got. I told him that they can't charge me tax except on my total bill. Then he told me that there was a glitch in the computer and that if they didn't watch it that even though a customer's bill had been paid, the computer would still cut your service off and that all the customers had to pay for this. I informed him that it was not up to the customer to pay for the problems that they have with their computers and he told me that all the customers were paying. I told that I didn't care what the other customers were doing but I was not going to pay for their problems and I told him that I was going to contact the FCC about this.

It has gotten worse with my phone since I spoke with them on Sunday. I am on a walker and have limited mobility. When I went in to the store 2 months ago, they told me that there was nothing that they could do for me. I told them that if I violated my contract, they would disconnect me and send me to collections and just as I am held accountable to keep the terms of this contract then they needed to keep up their end of the deal.

My wife and I have had nothing but trouble with our T-Mobile cell service this past 6 months. We keep having calls dropped, and once they dropped, the phone will not allow any incoming calls for quite a time period. We have changed sim cards three times, and phone, two times. When I spoke with a representative, the only thing they said they could do was give us more minutes. More minutes is not going to do us any good if we can't even use what we have.

I have even spoken with a supervisor, and they did nothing to resolve our problem. The service is terrible. Fortunately, our contract is up in the next month, so we will be changing providers. I have been so discouraged with T-Mobile that I had to report it. Thank you. We have been paying for service for several months now without continual usage of our cell phone. Being cut off from a conversation when dealing with business issues is embarrassing and frustrating.

My phone fell on the wet floor. The battery fell out of the phone. I only can use the speakerphone to talk.

I returned a defective phone. I returned the phone within two days. I was charged a $10 restocking fee. Plus they did not give the full amount on my credit card. I spent 4 hours in the store the day after I bought the phone. When I got home, it still was not working. I'm mad for being charged $10 restocking fee for a defective product.

I tried to use $50 debit card I got from T-Mobile when I purchased two new phones and extended my service contract for an additional 2 years. But card was locked up at $43.56. When I called T-Mobile customer service to complain, Lisa, the rep, said I actually overcharged the card by $6.44 and that I owed T-Mobile that amount. I asked how could a $50 debit card be overcharged when that was its limit? Rep had no answer, but she said that I'd soon be getting a bill for the amount owed.

I told the rep that debit and gift cards are a gimmick used to make rebates/allowances amounts offered by companies as difficult as possible to access/recover. And that, as a result of my experience, T-Mobile would soon be losing me as a customer, which I've been for more than 12 years. By the way, the debit card was issued by CitiCards, another company I'll never do business with again.

i called tmobile for the reason of signal lost and drop called, i asked them if i could get another phone, they didnt do nothing for me or try to get me a new phone, or discounted after having issues with them that they give to a friend my personal information. they still didnt try to to even help me, there flex account are bad, i had to change to a new company and the take care of costomer issues

thank you.

with t mobil now 4 months. i hear static and echoing on my phone. t mobil exchanged my phone for a new one and now they want to do the same thing again and charge me shipping fees and i feel they just dont care

I had service since 2006. In 2008 my daughter replaced a lost phone, with no mention of this extending my contract. It did, and since that time, I have had very little to no service on either phone.

I live 1 mile from the T Mobile store. I've reported the lack of service many times, had the chip replaced each time, with no improvement in service.

It is Dec. 13, I went with another provider, and called to cancel my service.

The replacement phone, that has never worked, is under contract until Aug 10. I was never informed of this.

I can pay $40 per month until Aug 2010, or $200 to terminate. I choose $200, but T Mobil will not turn off the service and continues to count each day the phone is active as billable.

I have no coverage, can not call or text, and no way to end this.

I have been a t-mobile customer since 2005. I am currently locked into a contract until 2011. My issue is the inaccessibility of both t-mobiles products and the insensitivity toward my visual impairment by the representatives from t-mobile. I prefer a product that has both a screen-reader and a screen magnification program. However, screen magnification (ability to increase font to at least 14 PT) is absolutely necessary for me to use my phone affectively.

I use phones that have complete data functionality as this is my main source of internet use especially email exchange. Over the years, I have had phones such as the dash, Samsung slider, and most recently, a blackberry 8320. These phones that I have had provided the ability to increase the font to a suitable size; however, I ran in to many technical difficulties. These difficulties ranged from frequent system failures with the phones, as well as the phones rebooting themselves during calls or other important activities.

My problem with the screen magnification capabilities is as follows. My newest blackberry 9700 does not save the font changes to be applied on all the phones functions. In addition, when I am on the internet, and try to use the zoom-in function feature, the words become jumbled and unreadable. I proseaded to obtain a phone that met my needs. This is where the problems began with both the custimor service representatives from T-mobile as well as the account specialty department.

Over the past few months, I have had many conversations in an attempt at finding an accessible phone for my needs. Many times, I have been misinformed about t-mobiles products wich turned out to be inaccessible. An example of this was the G1 and the My touch.

In a finall attempt at finding an accessible phone, I visited the T-mobile store located at 6TH Avenue in New York City on Friday, December 11, 2009 at 4:00PM. The in-store representative was understanding of my
needs and spent an hour trying to find a phone for me. In his attempts, He contacted the custimor care call center for some sudgestions.

After a few moments, a request was given to the representative for me to speek with the custimor care agent. Although I can not recollect the agents name, I do recall him saying that "as the technology becomes newer, they are taking out the feature which enables custimors to increase the font size." The call concluded with me realizing that I must cancel my service with this company. The in-store representative then showed me his personal HTC Touch Pro 2 which has the ability to increase the font size; however, the font can only be increased to an approximate size of 10PT.

I have done some research and found that AT&T is able to successfully meet my needs. I am ready to cancel my contract with T-mobile As a result of T-mobile's inability to provide an accessible phone for me. This evening, I contacted T-Mobile to discuss canceling my contract. Once again, the representative tried to offer me several phones such as the G1 and My touch.

In addition, she informed me that "by law, T-mobile offers phones for the hearing impared and the blind; however, these are simple phones that do not support data plans." She proseaded to tell me that most of there visually impared custimors "don't use data plans." She told me that I would have to pay a cancellation fee of $200.00.

I asked to speek to a supervizer about this since I feel that I should not be subjected to pay this fee. She then told me that I should contact there legal department at the following address. T-mobile wireless: Legal department South East 38TH Street Bellevue Washington 98006-1350. I would appreciate any help in this matter as I feel I should not be penalized for canceling a service that I can not use. Thank you in advance

Sadly, I've been a customer of T-Mobile since March, 2009. Since then, we've had nothing but problems with EACH phone. My boyfriend has a blackberry flip phone. It shuts down at random times, by itself. It then turns back on and is unavailable, because it has to go through a "rebooting" process. That can take anywhere from a couple minutes to 1/2 hour. It calls people on its own and turns off on its own. We've already exchanged it once and have more issues with this new one then the old one! My two step-daughters and I have the same Samsung Gravity.

The major issue I have with my phone is text messages. The contact information comes up incorrect. It will tell me it's being sent from a certain contact, when really, it was sent my someone else. Also, my phone will freeze, out of no where. I can only take the battery out and restart it. Our phones will also end our phone calls, right at the beginning. So, before it gets a chance to ring, "Call Ended - Mom(for example)" will appear and I'll have to try the call again.

Now, my daughter has issues signing onto her AIM account, "Server Timeout" comes up. These are all problems we have on a daily basis. I hold up our end of the contract, which is paying our bill, in full, in a timely manner. T-Mobile's end is to give me the service I pay for. In no way, at any time, have they kept up their side of the contract. They tell me I have to go through Troubleshooting each time.

I was even told by a manager, "we have to exchange the phone till we find the right one for you." So, I guess I have to go through "Trail and Error", till they get it right. That same manager then told me having 3 exchanges, on the same account, in less then a 90 day period, voids the contract. Since getting off the phone with him, I've spoken to 4 different Reps and 2 different Managers. The last manager told me, "there is nothing that voids a contract, NOTHING". So, no matter what they do, wrong or right, on their end, you are stuck in an unfair position.

Through this process I've been writing down name and numbers, also locations to where I've called. Just to be told by a Rep, the numbers are no good because they will never be able to connect you back to a pervious Rep you've talked to. They make it so hard to get any help and then put the blame on you. Asking what they can do to help and that they understand your concerns and frustrations. But they never give you a suitable solution to your problem.

I know my contract has been voided by them months ago. But it doesn't matter, customer satisfaction has been thrown out the window. I'm completely discussed with T-Mobile and wish I never switch from Metro to them. I will never give them a good review or refer anyone to join them. They are just thieves taking advantage of hard working, loyal, honest customers. My stress levels have been at an all time HIGH, dealing with these people. I get the turn around each and every time. I get NO help or support. All they can do correct is take my money.

In closing they would not take back the phone and they stated to Mr. O. that he could not terminate his service because of poor customer service. This is effecting the sales for our company because this is for our sales representative and that person is without a phone at this time. We are loosing business.

I got the update phone Samsung Gravity, the phone was freezen always, if someone calls me the other party was not able to listen me or viceverse, if talking to someone, automatically the call fails, sometimes the vibration bottom, was on without setting up, or the screen turned white without any reason.

Missing important calls as doctors for appointments confirmation ect that I was waiting for months, or family calls, etc. Lastly the phone was replaced "I got something worst", almost all calls failing after been connecting", if someone calls as sample yesterday very important call with my orthopedic, I tried to answer I press the answer button 3times while the secretary was leaving a message, I was not able to answer the answer button does not works, while having the phone next to me four incoming calls I did not hear them, was not sound to alert me sometimes works most of the times not, as sample last nigh a Union member called me, I had the phone next to me the phone did not ring, I knew after I heard the messages sound, is so upsetting having such services, because TMobil always request clients to return the damage phone, they fixed and give it to someone else,

we pay every month higher bill, and we do not deserve to have a brand new item. I am tired all companies are same. In addition, we are not allow it to chose different brand of phone has to be replaced by same brand, same color, my question what is going on with those companies? we are tired. I need a brand new working phone not a piece of junk. Thank you,

The lady on the phone gave me a credit for the ear piece and told me that I needed to go to the manufactures website to purchase it. Why am I being so inconvienced when they messed up. Not to mention I need to pay for shipping. Worst customer service I have ever recieved. When I told them I was going to switch providers, they didn't even care, they just said ok I will get you to account services. they obviously don't want to deal with their customers so they clearly don't care if they have any.

On Nove 12 /09, I purchased a cell phone, HTC TouchPro2, from T Mobile for 350.00. From day one, I experienced problems with the phone but contributed the issue to user error. Following speak with a friend that is very tech suave and she recommended that I take the phone back. I waited to my disappointment, and returned the phone on 12/01/09 (really should say tried). I explained to the rep that the phone would get stuck, the touch screen would not operate and the phone would not cut off with the power down button. The representative at the store looked over the phone and then cleaned the phone and the battery with hand sanitizer. I asked her why she would apply liquid to the phone, knowing that the first question askedHas the phone been water damaged?

Explaining to the rep that I have no house phone and I really need a phone today. Seeing no solution was too taking place at the store I decided to take my phone, call the customer service, and get assistance that way. Everything was explained a subsequent time. I just knew being a customer for ten years will get me extraordinary treatment. Wrong--Wrong and another wrong. The outcome was to have the phone replaced. I told the rep I want a T Mobile certified phone. However, the catch is not replaced with a new phone, (which was purchased), but with a refurbished phone.

Why I questioned? That is the policy at this company. There are no guarantees the phone will be new that you receive. I wonder is it just the luck of the draw? How is it decided who receives a new phone? What has happened to customer service? Customer loyalty? In addition, the big kick in the butt comes when offered to have the used phone shipped priority mail with the cost of this my responsibility. Nice, pay to have faulty merchandise replaced!! Now I wait with hopes of receiving a new phone.

I have not had a working phone since November 17th T-mobile sent me a replacement phone however the replacement phone is also defective and I have been with out a working phone for over now 3 weeks. T-mobile has promised me a new working phone however I have yet to recieve my replacement phone. I am unable to use my phone in an emergency situation I am unable to use the phone to contact clients My car broke down on Monday November 1st it was myself and my 3 kids in the car and I was unable to use my phone to call for a tow truck and help. I have tried to be patient with T-mobile but they have yet to fix the issue. Both in the stores and over the phone wit customer care.

I've been with Tmobile since 2002. I have purchased 3 Blackberry cell phones and have had software issues with 2 which includes the most recent Blackberry 8900 that was purchased September 2009. I have taken this cell phone into Tmobile store for reseach of software issues and even had SIM card replaced.

For an entire week I was without service of the internet, which I'm paying $24.99 a month and use this telephone for business purpose. I've had 4 cell phones (Blackberry) Curve replaced and each had software issues. The most recent cell phone I had to pay for and you would think Tmobile would accomidate and not charge.

Now experiencing problems with this Blackberry 8900 and spoke with several rep. and tech and was offered to change cell phone at my expenses....WOW where is customer service. I just purchased this cell phone and Nov having issues with the software. I can not afford this, make monthly payments and committed to a contract. Something need to be done about this and soon.

I have been with t mobile for 5 yrs, and have since refered family, and friends to the company. Well I had a phone that I had problems with so with the insurance they exchanged the phone out, not once, not twice, but 4 times. I told them this was reduliculace, to get me a phone that works, they told me they would ony send me this phone over, and over untill I guess I give up, or they would give me another phone of their choice not mine. Then they told me to cancel my service because that was the only other option, and I will pay the 200 early disconnect for both of my phones. That is very very poor buisness, and they should not be able to send out phones they know aren't any good.I believe they want me to leave even thought I pay my bill every month, never to have a disconnect. I think this is wrong cause I payed 400 for my phone, and now they want me to have a 200 phone, and that's not right.

t-mobile sell people cell phone and when they break you have to buy new at full price where all the rest will replace it for free. there tacking people for there money

Basically we have been having issues with the phones off and on. We thought it was the phones because they were at least 2 & 3yrs old. Went to the T Mobile store to be told that they have a 3G network that they now want you to pay $35.00 to become a part of. There were a total of 4 lines with mine still being under contract. I have 3 MONTHS left to my contract and dont you know they want to charge me 200.00 termination fee?

They basically told me that they don't guarantee service and with constant dropped calls or calls going directly to voice mail where my husband almost lost a 2.3 million dollar account...they do not care about the consumer. My family and I have been a part of Tmobile since 2002 and for my letters to both the CEO Robert D. and VP of Retain Ms G. to go unanswered is purely unprofessional on their part. I am waiting to see if they respond to the BBB since I see they have a F rating. I hope that what they sow they will reap. I will definitely make sure to let people know what they have done to me and to do what I have now done with the 3 phones that are no longer under contract with Tmobile...go to VERIZON. They have a B+ rating!

I wish I could file a complaint or lawsuit against them. My daughter who is 15 did not receive a text from her dad telling her to take the bus home. She was waiting outside of the school 20-30 minutes. My husband had to rush from a job site to pick her up. Again with almost loosing a 2.3 million dollar account because all calls in relation to this was going straight to voice mail.

Bottom line I want out! T Mobile must be very desperate and poor to want to try and charge 200.00 cancellation fees when I've been told by their stores there is proration available. Poor business etiquette I hope they fold!

Was not able to talk to anyone at the company level who would take responsibility for their lousey products and problems that I was complaining about.

My cell phone cost $349.00 and broke within the first year of use. The slide bar separating the top (phone/LCD) from the bottom (keyboard). These two items are screwed together and all 6 screws came loose causing the two parts to separate. T-Mobile does not sell them anymore and won't replace it; HTC, the manufacturer says it's out of warranty and will cost $90.00 to repair. I cannot use my cell phone without paying $90.00 to fix it.

has been a problem since we got it we have sent 3 phones back the sent a new battery shortly after that the phone went out again.the phone will power off and say reboot and it don't come back on

purchased a contract w tmobile in March 2009 its is november 2009 shortly in April 2009 started having problems with the motor Razor uptil now Could not get a clear sound on the phone couldnt hear no Clear signals at all the parties on incoming or outgoing calls everytime my calls would completed id have to charcge it up especially when id use my text Messages the bars would fall after i would send my second texts out or if i would send would have to recharge the phone even when i chatted on the phone i have to immediatly have to charge the cell again over and over I have sent the Phone back to Tmobile 3 times and not only that the charger doesnt work @alll since a mos later after purchasing the Phone and when i call a Landmine phone my phone does not show my named it shows being registered to a Angela i have not had this issue resolved i have called Tmobile in reference to these Issues several times every mos later i have to call them in reference to all these issues that has not been resolved and it still has not been rectified the problem this issue has not been resolved to this day I miss ATT

Tmobile sold me a phone that doesnt work and filed to replace after only having the phone for 2months. they also pulled my payment out of the wrong account which i never give!!!!! which cost me to go over i now have a told of $275 in NSF fees they told they could send a lettler telling my bank it was an err they filed to that and now I'm being charged more fees... I called their customer relation talk to a jason who was nothing but nasty on the phone and didnt care, i asked my case to be resigned to someone else he refused to do so. their call canter does nothing but give you the run around. I have had with tmobile and want all funds returned and my case to be asigned to something else! this whole company doesnt know what they are doing and are nothing but careless

contacted them as phone is not working through ear piece. you have to switch the speacker on. i have had problems with this phone before. i was put on hold and cut off a couple of seconds later. i had to use my land line. last time i had a problem i had to complain like this. i need phone as i go back offshore on tuesday 25th october 2009

called to complain about defective phone,after about 2 hours of aguring said they would send me refurbish phones,but i found out that the phones that i bought brand new were also refurbish because of the mountain of problems with the g-1 phones. my phones lock up screen goes blank battery runs down fast,and all these problems started with the downloads they send you i was connected to 8 different people and not one resolved my issuses,in fact there service is horrobile there phone rates dont cover whats on your phone so why send me a phone to replace the same one i have excuse me the2 i have if studies show it doesnt work,been through techinal support numerous times and that hant resolved anything,its obvious its a defective phone and they refuse to admitt it,its not dependable it freeses up it goes blank loses numbers and a lot of times you dont recieve calls,all i want is my money back because i feel i have been jipped by t-mobile and its not fair

Nothing was wrong with my phone it was the sim card. The sales person on the phone to me that t-moblie is trying to make the switch easy for the suncom customers and it would not extend my contract. Well i just learned that it did and i requested by phone, email and a letter that they go back to the phone conversation or show me a contract where i agreed to a new two year contract. I received a letter from T-mobile stating that account notes , correspondance and any calls are proprietary and confidential info of T-mobile and would only be produced in response to a subpoena or court order. I did not agree to a new two year contract and the sales person told me my contract would not be extended. Now i am stuck with a ETF of $200.

In May 2009 I purchased a T-Mobile sidekick LX 09 cell phone. Since the purchase and renewal of my contract I have had nothing but reoccurring dropped calls and loss of data. The data would always come back a day or two later, but I was always inconvienenced by not having available data service. Weeks would go by and everything was back to working fine, but on October 2, 2009 I noticed I could not access the internet and lost all of my data on my phone including my calendar, notes, contact information and email capabilities. I also lost all of my text messages.

For the next couple of days I had a non working phone unable to access anything. On October 10, 2009 I received a message over my phone from T-Mobile that all data was lost on all sidekick phones and to NOT restart the phone. Well my phone restarted (rebooted) on its own so I lost everything forever.

Today is October 14th and I still do not have any data (they made a statement all data has been restored) and during several phone calls in the past few days the phone completely dropped the calls and restarted on its own. So today I've lost all of my contacts, personal data and cell phone quality due to a server crash on the company's part.

My phone is pretty much useless. On Friday, October 16, 2009 I plan on going to another carrier to buy a new phone along with a new contract. I am 5 months pregnant and I need a reliable phone and company that will protect my data and my security of information in case of an emergency.

The consequences: Loss of over 200 contacts that were promised to be stored for me on the Danger/Microsoft cloud servers. Loss of 20 notes I've saved for myself. Loss of important calendar dates, I am currently pregnant and used the calendar for my prenatal doctor appointments. I have experienced loss of text messages and emails that should have been backed up and secured on the Danger/Microsoft servers.

I have been with out a usable phone for over 3 weeks now and I will still have to pay my monthly bill as I have not seen a credit to my account for this mistake on T-Mobile's part.

I would like to cancel my contract and be able to move to another carrier because I can not afford to continue to pay a company that has over the span of 4 months provide me with dropped calls, loss of data on several events and loss of data I need for my pregnancy (doctor phone numbers, calendar dates etc)I will have to pay 200 dollars to get out of my contract, but I have no choice because I really need a new phone that will work and a carrier who has better reception vs. the continuous dropped calls I've been experiencing lately.

I bought the samsung gravity for $155.00 in March. I returned it in June as it was shutting off inetrmittently. They sent me a used phone, that within 1 month had the SAME PROBLEM. They then sent me ANOTHER USED PHONE, that didn't even connect to the network. I called and told them after 3 phones, instead of them sending ME ANOTHER USED, UNTESTED, REPLACEMENT PHONE, I'D JUST LIKE TO HAVE the $155.00 credited to my account as I would just rather cancel the additional line rather than repeating the drill again with a 4TH USED REPLACEMENT. They said No, I'd have to pay the $200.00 Early term for the line, and would get NOTHING off of that fee. After that experience, along with their sidekick fiasco, AGAIN, I would recommend staying FAR AWAY FROM T-MOBILE. !!!

I purchased a cell phone for my nephew who lives in Georgia at the T-Mobile Kiosk at the Montebello Mall. I also purchased insurance for the phone for 1 year. I was told that if I purchased the insurance, if anything went wrong with the phone during the first year, it would be replaced with a new phone. My nephew lives in Georgia and he took the phone home with him. One week after purchasing the phone, it stopped working. His mother took the phone to the local T-Mobile store in Kennesaw Georgia and attempted to have it replaced. They gave her the run around for 3 weeks.

After three weeks had passed, they then told her that the phone could only be replaced for 15 days. They then instructed my neice to send the phone back to me in Califonia. At the time they said they would note the account so that I would not have any problems returning the phone. They stated that California has a 30 day return policy, however, since they noted the account I would not have a problem. When I attempted to return the phone to T-Mobile kiosk that I purchased it, they refused to return the phone.

In addition, they refused to honor the insurance. I had to pay an additional $100 for a replacement phone and I was sent a used phone. At the time I purchased the insurance, I was told I would be given a new phone if I had a problem with the phone during the policy period. I am a senior citizen and feel that T-Mobile took advantage of me. In addition, I also had to pay for the postage to return the orginal phone thru UPS and I was not reimbursed. It took over two months and I never received a new phone. I was only sent the used phone. I feel that they committed fraud by not replacing my phone and honoring the insurance agreement.

I purchased a cell phone that included a wireless Blackberry headphone. The headphone is not working properly. I went to the local T-mobile store to have it replaced and I was told that T-Mobile only provides a 90 day warranty. However, the manufactuer has a 1 yr warranty. I was told to contact the manufactuer through their website. When I went on the manufacters webstite to day. Blackberry stated that they provide a 1yr warranty for its asscessories. However, Blackberry refers you back to your provider for a replacement.

I contacted T-mobile today and I spent over 1 1/2 hours on the phone through two seperate calls attempting to have my warranty honored. I even had a representative from Blackberry on the line who informed T-Mobile that there is a one year warranty for the headset. Despite this, Robert R. from T-Mobile insisted that I pay for a new headset. I requested a supervisor and while on hold for the supervisor notified Robert that I would be filing a complaint with consumer affairs.

I believe that T-Mobile is unfairly attempting to charge customers for items that are still under the manufactuer warranty. I believe they attempt to wear you down and force you to pay for an item that they are fully aware they should replace at no charge. In addition, T-Mobile has started charging $1.50 per month if I would like to receive a paper statement. I did not agree to this charge when I opened my account. I believe that this is a material change to my contract and a breach of the contract by T-mobile. I would like to continue to receive paper statements at no additional charge. I believe that I have been bullied into not receiving paper statements.

I had upgraded from the sidekick3 to the sidekick08 in Dec of 2008. The first month or so, the phone worked fine. Then I started getting reception problems, internet problems and in Aug 09 the internal antenna had stopped working and the the phone was still covered under the warranty. I was told by the customer service that I had to order a phone thru them and it would be $9.99 for shipping fees and would take 7-10 days to come.

I went into the nearest store to see if it might have been a faulty sim card. The rep at the store told me it was the phone, that he has seen it happen numerous times and he could exchange the phone instore without me having to pay or wait. No one at the 800 number ever told me that. Water under the bridge, I was just happy to have a working phone..one which I pay $100 a month for. 3 days after I exchanged the phone, the new one started having problems. The calls started dropping, when I was receiving incoming calls I couldn't hear anything but dead air on my end, it would take my callers 3 to 4 times to call just to get thru.

Then it started the same thing with my outbound calls. Now my internet is not working properly, I am dropping every other call after it sounds like a pixelation followed by 10 secs of dead air, some calls are just not coming thru and the phone is severely slow on responding. After waiting on hold for 27 mins to get a rep. the rep on the phone did some trouble shooting and told me that I was eligible for a credit (after I threatened to leave bc of this ongoing issue), sent me to the sidekick department, whom that rep was very helpful, even though it did not fix the problem she gave me some possible solutions and put in a problem ticket, however she was not able to credit me.

She informed me she would have to send me back to the orginial department for that. I held while she explained everything to the next rep and then transferred me. The new rep stated to me that she could credit me 100 mins. I informed her that it was pointless bc if she was aware of my situation, my phone was not making calls or receiving them. My billing cycle was ending in a couple of days and I would lose the mins anyway. She informed me that she could give me a $10 credit, I had tried to explain that it wasn't enough and she started saying that the call was breaking up and hung up on me.

now I am not trying to be greedy...but common sense says, if my phone was not working properly for an entire month (which I called several times that month and was told it would clear itself up), that I should be credited for the ENTIRE month. It's like pulling teeth with this company. I'm not looking for a handout..but I have been with them for going on 2 years and have paid my bills in full ontime. How about some customer service once in a while? I will absolutely never, EVER recommend T-Mobile to anyone.

I asked if I could get some sort of discount, they said only if I re-signed a contract. So $130- later with no help, I had a different phone and a new contract. I tried calling, they could do nothing, I tried e-mailing, no-one could do anything, I wrote corporate, I have heard nothing. This is the wor[st] cell company ever! There coverage [is bad] too. I am now an AT&T cusomter. DO NOT SIGN ANYTHING WITH T_MOBILE

A week after I purchased that new cell phone I had to take a trip to France-as I do every year- and as always I called TMobile to have them activate the international roaming plan (which they add to my service plan for an extra $19.99/ month and gives me full access to my email- while abroad- without any surcharge); this simple call takes no more than a couple of minutes and is usually placed on my way to the airport from the taxicab.

On that departing day, July 20th 2009, I was told by the TMobile customer service that this plan was not available for this new phone, and that if I wanted again a roaming plan, I should switch back to my old phone!

I switched back to a Blackberry phone with the same plan, as I was assured by the clerck that "nothing had changed" as far as my service was concerned; then my next bill arrived in the mail, and from a $110 month charge the new one was $928 !!!!
As it states on the bill the "roaming charges" were applied during my French trip, eventhough I never used the phone.
I called customer service and after an hour long conversation they agreed to give me a 25% discount which would still put my bill at over $700.

I am a very cautious person with my contracts, and scrutinizes everything; I'm 48 years old, not a teenager who
doesn't inquire about responsible behavior with a phone. My cell phone bill has been the same for the last 4 years because I behave responsibly; I am totally offended by these unincurred roaming charges, which apparently occur just if your phone is turned on.

I told TMobile agent Jeff (who handled me) that the "My Touch advertising campaign was deceptive in nature, and that none of the agents ever disclosed the terms of "roaming" and the pricing of megabytes in human langage or otherwise.
It is absolutely shocking that such insane some of money should be applied to a responsible consummer like me, in the form of a phony friend (the latest phone), and that customer service should tell me that these charges are valid!

I have told the company that I refuse to pay this bill (I can't afford it anyhow), and that I would contact consumers affairs to let them know of their fraudulent practices.

I had dash with t-mobile that was messing up.. the phone would not turn on and T-mobile sent a replacement phone which was a blackberry and the same thing happened with that phone as well.. Each time I returned the handsets that was not working back to them. I called T-mobile and requested to just a dash back to see how it would work. They sent me a dash phone without a back cover. their explanation was becasue I already had a dash I should already have a back cover, and after some research they found out that the dash phone was returned to them.. the back cover and all. I couldn't use the phone without a back cover, so I had to return that phone back too and then they sent me the correct phone... Now they are saying that they are charging me for a phone I purchased which didn't happen.. I didn't purchase a phone. I got a replacement and the company refuse to remove that from my bill. No one in customer service has helped me and some were even rude and one lady even hung up the phone on me.

I called to inquire about a pre-paid unlocked phone that my husband could use in Australia. He sold me a Nokia and a $50 prepaid minutes sym card for Australia. He told me how much it would cost per minute ($1.35 I think) from Australia for calls, texts, etc. and free evenings and weekends.

I paid for overnight delivery and when I received the phone the next day I called to activate it and asked how it worked witht he $50 sym card and where was it. She told me she had no record of a $50 ppd card and asked if I received the card with the phone. I told her no, I didn't recieve it and after being transferred to 3 other people, I finally spoke to Josh who informed me that the sym card would not work in Australia. I was horrified, since my husband was leaving that day. I told him the phone and card would do me no good if I couldn't use it in Australia and that I was returning it and also wanted a refund for the card, which I had not received. He said that they'd have to research why the card didn't come and plenty of blah, and I would get my money back in about a month.

Nothing yet. I have returned the phone and am still waiting for a credit for that as well. The experience and customer service was dispicable. He was like a robot - nothing to say at all. I'm reporting this to C. Howard too.

I was with suncom then t-mobile took over. i went for a upgrade and got a new phone which i paid 130.00 for. the person asked if i wanted to insure the phone. i said no. he said the insured phone would be covered it i drop it, if it got stolen. with no out of pocket for me. When i was with suncom they promise to bring you TRUTH in wireless as there way of doing business so i counted on T-Mobile to do the same.

After about three months i drop my phone thinking THANK GOD i got the coverage on my phone. I called tmoblie told me to call the company that insures my phone then i got the news i had to pay another 130.00 as a deductable / i was very upse. i called tmobile back and told them what was told to me and at the end i told them i was going to report them to the fcc because of there deception in there dealings with me.

they knew i was up set and i did speak with a loud voice. while my phone's screem was cracked the phone worked tmobile to it apon themselves to disconnect my service knowing that i was up set. i did not call about disconnecting bit about a damage phone.

also if i did request a disconnection i should not have to pay the 200.00 disconnection fee to them because they lied about the protection i was buyiing for my phone. I lost the 130.00. i pay the last bill and desire a ruling in my favor and tell them they are responsibile for what their sales people say.

My G1 phone was turning on and off all the time whenever it will ring. I called Tmobile and we came to the agreement of replacing the phone for another one. I paid $20 so the phone could be rushed delivered. I picked up the phone at an UPS store on May 26th, 09. I sent the damaged phone with its battery (and MY SD CARD by mistake,cause I forgot to take it out before I sent it)inside the box provided by Tmobile.

I placed the pre paid return label sticker on top of the box and I dropped it off inside an UPS drop off box on May 30th, 09.( WARNING: those boxes do not give the customer a receipt, so drop your package at your own risk)Days later I started to receive phone calls from the Tmobile warehouse. They left me a voicemail stating that they did not received the damaged phone yet and they wanted to make sure that I sent it. I called the number provided by a Tmobile rep and I told them that I sent the phone and I told them the day I sent it. The rep told me that he did not see any flags on my account showing that there was any problems with the phone.

June and July went by and I did not received any calls from Tmobile again, neither did I received any charges on my account. August comes and I see a charge for $400 in my account. I was in disbelief and I called Tmobile. I had the misfortune of speaking to a rude rep that told me that the $400 charge was for the damaged phone I sent back in May. He said that they never got the package from UPS or from Me for that matter.

I told the rep to please investigate because I sent the phone in May and I told him that I spoke to someone in the Tmobile warehouse and that when he looked at my account everything appeared to be fine and plus I did not received any calls from Tmobile in June or July advising me that they still have not receive the phone. The rude rep told me that the only thing he could do was to transfer me to someone that can help me pay the outrageous and unfair amount of 400 dollars in installments. i told him that I was not going to pay for a phone that I sent back in May. I even told him that I wanted to cancel my services and he told me that I could whatever I wanted but I had to pay the 400 dollars. I asked to speak to a supervisor and he say no, because the supervisor was going to tell me the same thing he just told. I ask him to contact UPS to find out what happened to the package and he said that I was the one who should call UPS and find out what happened to the package.

I called UPS and I gave them the tracking number for the package I sent and they told me that it was not processed in their system as it ever being picked up by any of their drivers. The UPS rep told me that they were going to open an investigation and that I should check periodically with Tmobile and not with them (UPS) the status of the investigation.

I called Tmobile and I told them that UPS opened an investigation. They do not care about that. They told me to pay the 400 dollars and if they ever recover the phone then they will refund me the money. I say put the charge on hold until the investigation its over and they find the phone. UPS drop boxes are very unreliable and unsafe since the customers do not get a receipt saying they dropped the package. They need to fix that issue. Because I do not have the proof of a receipt from UPS, since the drop box does not print a receipt for you ( most likely on purpose to get away with things like this)

I dont know what to do or who to contact. I feel hopeless and frustrated. This whole situation its making me so nervous at work, at home. I cannot eat or sleep thinking that I might be stock with a 400 dollar bill for a damaged phone I sent back to Tmobile via the unsafe and not customer friendly UPS drop boxes. I am frustrated because if I dont pay this bill my service will be interrupted until who knows when, and it can also damage my credit. SOMEONE PLEASE HELP, TMOBILE AND UPS ARE UP TO SOMETHING BAD! I smell fraud and theft If the phone its not recovered I am willing to take this issue to legal matters

I ordered a phone and service from T-mobile online. Most mobile services would rush your phone out in 2 days for new customers, but T-mobile tok 6 days to get me my phone. After aout a day, I realized that the phone got terrible reception, and I could barely make calls. I called up T-mobile to get a different phone, a cost of $200 plus. When I placed the order for the new phone, I was asked if I wanted the new one shipped to the same address as the first one, so I told them yes, because there is no one home t sign for it during the day.

When the phone didn't arrive in 5 days, I called to find out what happened to the package. I was told that it was due for delivery on Monday, and given a UPS tracking number. I made it very clear that I was far beyond upset, because I effectivly have a phone that doesn't work half the time. When Monday morning came, I wanted to check the status with UPS. I went to the website, typed in my number, and see that the package has been shipped to my home, which I specifically told them NOT TO DO!

So I call T-mobile and asked them why they shipped to the wrong address and of coarse I get "oh, I'm very sorry sir, they messed it up in the system. I explain to them again that my exsisting phone is a piece of junk, and that I am paying for service that I am not getting.. When I hung up with T-mobile, I figured that I would just go to the local UPS hub (not so local) and pick it up myself. A few hours later, I check the status again to find that the package has been re-routed by T-mobile, and that my package is now on it's way to a different UPS hub further away.

I called UPS to find it, only to have problems with them too. Told them I would come get it, where would it be. I was told it would be at a hub further away. So I get there only o find it was still at the closer hub, but on a truck bound for the farther hub in the morning, so I couldn't get it even though they told me I could. By this time I'm pretty ticked off. When I got home, I called T-mobile. They asked for my name so I told them, then I asked a question, I asked the woman on the other end of the line....."do you want to get yelled at? I'm gonna yell, and I would prefer that it be at a supervisor.....can you get me one please".

I spoke to a floor manager, who really didn't seem to want to help me. I simply told him that I want a phone that works...in my hand by tomorrow, or I'm canceling my service. As I am still with in the trial period, I will have no extra fees. He said he'd work it out with UPS, so I explained that I had already spoken to them, told him the status, and again said "if I do not have a phone in my hand tomorrow, I will cancel service. I don't care if it come UPS, or if I have to go pick it up at the store, but I want a phone in hand tomorrow He said he'd make the call and let me know what could be done.

After an hour, I called back, only to explain to another floor manager the issue. She called UPS, and instructed them to HOLD the package at the UPS hub, and that I would be there to pick it up on Tuesday. Once again I explained that if I do not have a phone in hand by tuesday, I will terminate service. Truthfully, I don't expect the phone to be available tomorrow, that simply isn't how things work for me. I expect that I will have to cancel my contract, and go back to Verizon. I certainly don't recomend T-mobile!

I've called T-mobile to put my number on temporary suspension between March19th and July18th (because I went to Europe) and I agreed to make an electronic payment every month ($13.47). I explained to them that I need to use the phone on July 19th. On 19th I've got the message "SIM card registration failed."

Since July 19th until today July 30st they continuously "solve" my problem in 24 hours. They explained to me that was a T-Mobil mistake because they cancel my account for the reason Lost or Stolen. T-Mobile Customer Care told me that in order to get my number back I need to open (pay) another account to have a temporary number for 24 hours until they reactivate [number]. Therefore, on 07-23-2009 the new account was open (paid $43.26). I did not get my number back yet, after waiting 11 days.

I have the contract (the same phone number) with T-Mobile since 2003 (more than 6 years). Since 2003 Ive been working for School District. As a Guest Teacher any time I leave a Classroom I write my name and my phone number so they can call me again to work for them. Now I'm losing opportunities to get a new job as a math teacher for high school.

Now a year and a half later and 4 different replacement phone im still having the same problems but worst. T moble has sent me 4 different side kick Lx and each phone had problems. Now I have had enough. Im currently having my calls cut because the phone will shut off on its own, my device constantly freezes, my Icons do not work. When my phone freezes the power button does not work and I have to take the battary out just so it can work again, sending email make the phone freeze so you know what that mean, im paying internet service and I can't even send an email.

Approximately 6 months after signing a 2 Year contract with T-Mobile for a family plan that seemed like a very good program at the time, one of the three phones stopped working, around the first week of Feb. 2009. I called customer service, and after mutually determining that the phone was defective (myself and a technician going through a series of troubleshooting procedures over phone, myself calling from one of the other phones, and a different number), I was sent a replacement phone, which was obviously not new, as the it was scratched on the both the front and back sides, however not the screen, so I did not really care, as long as it worked properly, and I was not being charged for the replacement.

When the phone arrived via UPS, it was loosely inside the box with instructions on how to send back the defective phone, and that I would also not be charged for postage, as I was told to use the prepaid UPS label inside the box, then drop the the box off at a pick up outlet, which in my case was the local Mail Box store in my neighborhood, which I always use as they handle all forms of shipping, ie., Federal Express, UPS, US Mail, etc.

However, there was no Prepaid shipping label in the box with the replacement phone, so I immediately called T-Mobile to advise them of this, and was told I would be credited $10.00 on my next phone bill, and to go ahead and pay for, and send back the phone without the label and was given the address of where to send it, in this case a distribution center in La Grange, Georgia. I was never advised on which method to send the phone. I sent the package, as the shop owner suggested, regular postal service, "Priority" service, as he advised it would be a good idea to do it this way in order to obtain a tracking number for T-Mobile, as they had called me a day earlier, advising me to obtain one, so I could provide them with it over the phone as soon as I had sent the package out. I thought this was unusual, that they would ask me to have to call them after I sent out the package, however I agreed and did so.

Then over a month and a half later a $140.00 charge appears on my March bill amongst the rest of the confusion, and "hidden charges" which are so common in order keep customers confused and frustrated to the point of giving up understanding.

I called, never the less, and was told this charge was for the phone I not returned a month earlier when requested to do so. I explained, "no", this was not so, and I had provided T-Mobile with a tracking number, as per their request. I was then told they had no record of such a tracking number, and even if they did, I had not used the pre-paid label they said they provided, which would have also had the package returned via UPS.

I was then given the run around, as they had no explanation for this, but it was very clear to me, and they knew it, that they had indeed received that tracking number, erased sometime later when they discovered the package got as far as Atlanta, then disappeared, some 5 weeks earlier. I know this having had to do my own investigation, and being told by a postal inspector in Atlanta, that there has been a on going problem, over a year of continued problems, (I have his conversation recorded on my cell phone, as well as his name and authority with the Postal Service) with the continuing disappearance of cell phones getting back to T-Mobile's distribution center, coming through Atlanta.

I gave up trying to have the $140.00 fee removed from my bill for fear of T-Mobile turning me over to a credit agency if I tried to get out of my contract for their irresponsible behavior, and disgusting methods of lying, and unprofessional behavior. Funny, the only reason I write now, as now some 4 months later I have gone through another fiasco with mistakes on their part attempting to get me another replacement phone, as a result of another defective phone, this time it taking 3 attempts on their part to deliver the phone to, another phone disappearance (this time the tracking gets as far as Honolulu, then vanishes), then another sent to the wrong address, again their mistake, then finally it arriving some 3 weeks later, after it was supposed to.

Also strange now, they have recently instilled all kind of releases from responsibility with reps. Reading detailed statement in which you must agree you understand before sending out new equipment, for phones not returning via their provided labels, none of which were in place when I had my first un-settling experience with them. They knew they had a on-going problem with this, and instead of acting with the Postal Service to correct it, the PROFITED from it. This fraudulent behavior on the part of T-Mobile needs to be brought to the attention of all consumers! Now!

I spoke with CS about a replacement phone that was sent to me for a broken phone. The replacement was broken as well. I had to pay $10 s/h for a broken phone. When I called to complain, they said they'd send me another, but I'd still have to pay $10 for the new phone. I said no. They spoke with me about upgrading my phone. The CS Rep was really good at what she was selling me with. She also assured me I wouldn't have to pay the Upgrade fee of $18. I went into the store and sure enough I was told I had to pay the upgrade fee, she didn't jot it in her notes, and I had to pay full price in taxes for a phone that was on sale. I was told by Zack the Rep in the store to call CS back and tell them to refund my money. I did and I was told bluntly by a supervisor "I don't know why your calling, I'm not helping you today" I reported them to the BBB, spoke with Jason Moten, he's a very rude person who also told me, this is how it is, they are not refunding my money and if I don't like it I can take my business elsewhere. I will be returning my phone and going elsewhere soon. I've been with TMobile since day one and never had problems, but this, bait and switch game is ridiculous!

Hello I've had 7 cellphone witch none work an they sent me same cell out an did not work right then got samsung behold cell would not trun on got a. Nother behold witch battery blow up in my face told tmobile I had 433 dollar credit balance for months witch they just took back from me.they said I never had a balance but its in all the note of when I called to say my cell is not working but had me on the phone for 6 hours or more each time please help me

my friend purchased prepaid card 5 years ago, she travels often. Whenever she came back to the States, she would put $20 in the prepaid card to keep it active so she could use same phone number. Last year she didn't come back by expiration date, so she asked me to put some money in the account. I went to T-Mobile in Puente Hills Mall, City of Industry. Sales person #-- charge $10 to my credit card and gave me a receipt. The receipt indicated prepaid card valid for 365 days from 11-7-2008 since she's a Gold Member.

When my friend came back to states on 6-14-09, she couldn't use her phone. She called T-mobile's 800 number, was transferred many time, couldn't speak to anyone about her prepaid card, everyone told her the number didn't exist. Finally, I took her to T-Mobile in Arcadia. We explained the problem to Jonathan, he said her phone number didn't exist in their computer so there was nothing he could do. I showed him the receipt from last year, he said it was from another T-Mobile store so he had nothing to do with it. All he knew was the number didn't exist in their system.

I asked for supervisor, he refused. He said no one in that store could help me because they didn't sell us the prepaid card, and didn't take care of last transaction. He asked to see original paper work from 5 years ago, we told him we didn't have it, so he said our only option was to purchase another prepaid card. We asked how about the balance of approx. $60 in the prepaid card? He said nothing they could do since number wasn't in the system. I don't understand how if a person also worked for T-Mobile made a mistake of deleting phone number from system, another person who also worked for T-Mobile couldn't help us? He insisted his store didn't make the mitake so we must drive 30 to 40 minutes to the City of Industry T-Mobile to sort it out. I couldn't believe he refused to let me talk to his supervisor!

Poor customer service; recurring problems; defective equipment; dropping calls; service fades in and out. Every time we call customer care we get a different excuse for the problems that are occuring and flat-out lies the rest of the time.We have a 2-year contract with them and every time we talk to a manager he or she says there is nothing they can do but send us another of the same defective phone or one that is lower quality. The managers are very rude and talk down to us like we don't matter at all. We asked for a complaint line or e-mail address and they refused to give us one. We asked the name of the managers we talked to and they refused to tell us. When we ask to talk to the manager's supervisor they get very defensive and refuse. We have had to spend thousands of hours of our free time talking to them and still have yet to be satisfied.

I have had poor service since I first got the phone which was about 4 to 5 years of headaches constant trouble shooting and stress of having to go thru rigorous trouble shooting each time which when you go thru the same process about 100 times I dont even like talking on the phone any more it streesed me out psycologically. Every time I have complained after each 30th complaint they tell me i have to pay for another phone for better service and each time I paid for another phone for better service and I am not lying.

To get better service and less drop calls i had to actually pay extra for. and each phone got lousier and lousier. The so called erricson I recently paid for and again they extended my contract another year they told me i will never have drop calls again was a lie, this phone freezes on me it takes 5 to 10 seconds for the phone to actually dial a number. when you press one button it does something else. I had an important call on the second line this morning which was my 4 year old son's doctor, i pressed the correct key and the highlighted area moved down to the do not accept the call instead of switching over.

i called t mobile this morning and i almost had a stroke, they again told me that i had to pay extra for yet another phone how much money do I have to pay out just to get regular service

I sent back a defective phone back to T-mobile since march 20. I put the phone in a ups drop box around where I live and now tmobile is charging me 300.00 for the phone that they never received. Ups claims that they have nothing to do with the phone being lost or stolen and tmobile claims that ups have something to do with the lost phone

I have been with T-Mobile for over four years now, although I am not sure why since I have bought two phones from them that have done nothing but give me problems. First the Razor. It was not working properly so I called and they sent me a new one. The one they sent did not work at all so I sent it back. I probably had to go back and forth with them about four times if not more. That seems a bit excessive to me so I asked for a manager and asked if a replacement phone of another model could be provided and after her belittling me and making me feel stupid, I finally received one.

I don't understand how you talk to a loyal customer that way. Her response to my complaint about the way I was treated was pretty much "too bad!" So, I used that phone until the two years were up and then I wanted an upgrade. I went to the kiosk at the mall and bought a Zine. It is a cute phone, but it is more of a camera (5 megapixels with flash) than a phone. I was paying for services that I was not receving so I called to complain and they said they could sen me a replacement phone. Tthey sent me a 're-conditioned' phone.

Let me get this straight, I bought a new phone and it is deffective through no fault of my own, and what [they] send me is a used phone! I said that I wanted to cancel but because I had to call on my lunch hour I just didn't have time, but as soon as I do I am going to cancel. I would rather pay the $200 than continue to have such bad service. Each time I call there it is an ordeal and I hang up more frusturated than when I called.

Be afraid, be very afraid. I signed up for this service in July, 2008. It appeared to work alright w/ some outages until January, 2009 when it was down for minutes, hours, days. When the problem occurs it requires you to reset your router each and every time. It was so bad I had to set up a surge protector under my desk, so I could simply use my foot to turn the router on and off, on and off, on and off. When I called to complain, t-mobile told me they were not aware of this problem, well to be frank they are liars. There are postings all over the place, including their own forum on how unreliable this service really is.

They sent me a new router, knowing full well this wouldn't solve the problem - the problem was I believed them. Why wouldn't I, I had VOIP for years from other providers with no real problems. Well - same problems. You are on the phone and all of sudden the person on the other end cannot hear you - reset the router. You call them back or they call you and it drops again - reset the router. You do it a few more times - same thing. Like I said it may be minutes but more likely hours and in the end days at a time. It also takes your internet service with it. Linksys forum also has many postings, look up no blue light.

So I call again - told my case was closed - really, no one called to see if it was working. Told you have to start at the lower level customer service all over again. Email CEO, get call from executive response team. Now they are angry, combative, abusive and threatening - yes, threatening to investigate my phone calls or how I use my phone - I told them - have at it. Their executive response person Beckett spoke over me continually - actually yelling at me. I told her I did not want any more contact with her - find someone else. Oh - did I mention she thought it was funny I had this kind of phone service.

Even though the phone continually disconnected while I was speaking with her - she tried to claim it wasn't their problem and they still expected me to pay the bill. Anyway, Beckett had the audacity to keep calling me and I told her emphatically not to call. She said she would continue to call - oh, really - had to inform her this was harassment in writing. Then someone else called but the call kept dropping and they didn't call back.

Senior tech Kevin calls and told me he had the same issue, but it wasn't as bad these days - not as bad! He was supposed to come to me and bring a new router - well he never showed up.

Then a letter from t-mobile they are terminating my service and keeping my activation fees, the money for phones and equipment, but we still want you to pay the balance on your bill or we wont release your number. I paid all along, believing they were honestly attempting to fix the problem - because they said so - like I said - LIARS.

In April when the service became unbearable, leaving me without my internet service - I told them I would pay when they fixed the problem - therefore I was disputing my bill. American consumers have to stop being doormats - we have let this happen. Not me - not anymore. I reported them to the FCC, BBB, AG and small claims. An important fact is that you cannot call 911 should you need to when you have no service or it disconnects every minute. Totally disgraceful company. Unable to port numbers, lost fees paid to activate 3 lines, phones and equipment costs, router is required for T-Mobile at home, time

I joined t mobile, My crew has this service. I am a general contractor, I am hard on my phone, so I picked the motorola mandrin orange something, mabey 4050 I am not sure, just took the battery out to find model number and couldnt find it. Too many numbers that make no sence.

I joined this company, thinking i would get good service as my boss has used this service for many years and he has not had any problems with the sercive, I joined. Quick deal because I have spent too much time on the phone with tmobil. I lose contacts, 4 times in 3 months. The phone will not work on any car caharge or in any car with the chargers. My txt and my wifes txt take days to get to the their destination. I lost all ringtones. I never got my refferal tip, neither did the people I got and gave the referal from and to.

I asked to get out of my contract. You can leave but they said I would have to pay. The probles go far beyond. WHAT CSN I DO TO GET AWAY FROM THIS COMPANY. I cant call potential clients because I lost their numbers. LOST JOBS< I saved them , or at least most of them, but I look like a **** in the process > This company has caused more problems for me and my life than I can tell

and my friend used it to call his service because his phone wasnt working. well after that all of a sudden all of my contacts and text messaging went away!

and my internet doesnt work like when i go on it, it goes like connection closed or failed and i called the betwork and i cant understand them and sometimes my phone freezes! im so sick of it and i just got it! too...

like i was talking to my friend and my phones turns off and all of a sudden mycontacts are gone! and my battery goes by so fast and i dont even use my phone

in this day of major unemployment, you would think more qualified individuals could be found! this is my second dealing with "Trevor" and am determined to NEVER deal with him again. At the end of my contract period my entire circle of callers will be leaving t-mobile for better (hopefully, but how could it be worse) service.

I had a another phone on my account. My son said that the button sticks to the radio portion of the phone. Sometimes it work and also something was going on with the screen blanking out. We sent the phone in because we suppose to have warranty for a year. The results came back as liquid damage. My son did not get his phone wet or did he have near liquids. I have a t-mobile phone which the whole phone fell in the toilet. I cleaned it off and dried it out for 2 days. It's been working fine ever since with no problems. I've talked with 4 more other people that sent in phones which the results came back as liquid damage. I'm beginning to think this is all lies just to charge consumers the $100. I can see if the phone was damage purposly, but I don't think it's fair for everyone to get the same results of liquid damage. We might as well not have warranty.

ordered a cell phone in nov.2008 recvd phone in april ordered another cell phone because the one ordered in nov.would not work without internet service which was not disclosed at the time of purchase. t mobile told me that the cell phone i ordered in nov.2008 would not work at all so i had to pay for another phone. at the end of april i receive my bill for both phones.

i called in and questioned as to why i was just now being billed for a phone received in november 2008. they told me it was a billing error.i expained that i wanted to send the phone back since i did not need it due to the phone not working without internet.they told me i could only send back the phone the i received in april. 14 days buyers remorse but yet they waited almost 5 months to bill me for the first phone.

I have spoken with our ITSS people at work and they say that is "Not possible" and is basically a bad excuse on T Mobile's part. I have asked to get out of my contract and even though they admit my phone isn't working, they still insist that I pay out the remaining months on the contract! That is REDICULOUS ! WHY should I have to do that when they can't figure out how to give me a working phone. So far they want me to shut off my phone and re-connect to try and make calls. I am now contacting the Attorney General's Office for Consumer Affairs. I am paying every month for something I CAN"T USE !

we had trouble with all of our phones they sent out a replacement phone and it was not any better we sent it back and now we are told it was not received and we must pay a restocking fee of a 140.00.one person that I spoke to said that if I sign another 2year contract I could receive credit that would take care of the re stocking fee, if not the non payment fee would go against my credit that sounds like blackmail to me will you please help

i bought i phone which was falty, call complain send me another same, 2nd was falty also, call again send me 3rd phone same it was falty also, calls drop,some time it will not deal ect, call again asking please send me a different phone they said i had to call again after 4th phone because they made a mistake and there was nothing they could do, to waitfor the 4th phone and iff this didn't work they will send me different one, same problems with 4th, but this time when i call they say there is nothing they could do is the towers falt,that i change it to many times, i explain it was not my fault that all we want a relaible phone because my husband is a pastor and is very bad if you councelling some one that you get cut off, they say after 2 hrs on the phone with t-mobile spoke supervisor then manager that is nothing they can do no we are stuck with phone that does not work properlly and a 2 years contract, I can affort to buy new phone or wait 2 years for re new phone, please help

contract for 2 years with t-mobile, phone does not work, they dont want to change it under warranty

From the moment I opened the service nothing but problems. I opened a cell phone and home service with tmobile.The rate for the cell phone was 500 minutes a month and the home service was a flat rate fee of 9.99 unlimited calls. For the first 3-4 months of this time they were cutting my phone off because they were charging my home phone for my cell phone rate plan. So i was using the home phone for over 2000 minutes and they were charging me over limit fees.

After over 6 or 7 (months) or attempts to get them to fix this problem they finally did. I continue to have problems including no dial tone problems with the phone not working at all for numerous days at a time and the bill is paid. As we speak I have a out of order message on my home phone I just called t mobile and they said something must be wrong with my internet. I never had this problem with verizon and all I want to do is end this contract to go to a more reliable company.

No connection with wife and kids,numerous lost of messages, health appointments, buisiness etc.

I came US in early September 2008 and I made my cell phone in a t-mobile store on September 16, 2008. The first my phone plan was myFaves 300. In early March 09 ( I can`t remember exact the time. It was perhaps the first week in March), I changed my phone plan from myFaves 300 to Individual Basic with FlexPay by online website of t-mobile. After than, I changed, again, from Individual Basic with FlexPay to Prepaid by phone service center on March 24, 2009. They charged my Prepaid account $5 from my Flexpay account and refund remained money. It worked well for a while.

It was perhaps March 28 or 29, I tried to refill my account by $100 refill card. I called but, the auto-machine ketp saying that my phone number was not available and connected to a custom service center for prepaid. At the first time, they did not know what happened on my phone, but almost 6th operator found that my account was changed from Individual Basic with FlexPay to Prepaid, but my sim card was not changed; as a result, some kind of technical problems happened ( the operator said to me) and I needed to wait for 24 hours for changing the sim card to Prepaid.

So, I waited. The problem was it didn`t work. I keeped call them almost every day and in April 1, 2009, one of operator said I needed to wait another 48 hours. But, at that time, I couldn`t believe the operator`s saying, because they always said that I need to wait, so I made another call to them and another operator said I needed to change my sim card. But, I just waited another two days and in April 3, 2009, finally, I went to T-mobile store in Lynnwood, WA 98037, talked about my situation and changed my simcard. But, the problem has not fixed, and service center and techical support`s operators always said that they were going to fix this problem and their supervisor keeped focus on this.

Even, in April 6, I called to service center and one of operator said, I guarantee that your phone will operate in 24 hours, answered my question that I could not just wait another 24hours because you guys always said that their supervisor already knew about this problem and I needed to wait 24 hours. May 7, almost 10pm I called again, but she just said that I needed to wait 24 hours to 48 hours.

So, I have not used over a week and I don`t know what to do. I have already spent $100 for refill card and I did what they said, waiting, changing my sim card and waiting again. Now, 2:40am April 8, 2009, still I can not use my phone and I am waiting as what T-mobile custom service center`s operator said. I, frankly speaking, really don`t know what to do. I am not U.S. citizen and don`t know about U.S. laws. Please help me.

I could not use my phone over a week and still it doesn`t work and I spent lots of time for to make a call to them

I bought a cell phone Nokia 6133 on january 2007 from T-moblie with 2 years contract and one year warranty, after 11 monthes ,it started to freeze as I go,so I called t-mobile and spoke to Markita(T-mobile representative) and he recommended me to get Nokia 6263 instead of getting phone the same model I had and he convented me that this is a newer version and better phone , so I believed him and I accepted to get 6263, I used this phone for 5 days , during these 5 days, it freezed for 15-20 min every time I recieved a picture or message via blue tooth, and it has a function called voice clarity which used to activate itself while i am doing calls which makes me hear the person talking to me but he/she can't hear me, and every time this happened, I used to inactivate it , and as soon I do a new phone call it activate itself again and gives me the same problem,

in addition to giving people who call me a message that the phone is off and they have to leave a message but in fact the phone is on, and this caused my daughter's daycare to call and not be able to get ahold of me while my daughter's temp was 104 F. I called t-mobile asked them to exchangethe phone I have for Nokia 6133 the same model as my old phone because this 6263 is a defective phone and a supervisor called Brian said I can't get the old model 6133 any more because Nokia the manufacture discontinued it because it was defective, and I have to get a new phone 6263, I said Ok ,

after that I went online and I WAS SURPRISED to see on T-mobile website they sell 6133 which he told me it's discontinued and defective, do they sell Defective phones for their customers? I called again and the representative said I appologize but that what you are getting and nothing else I can do for you, they sent me a new phone 6263 a used and defective phone, Right now I have to deal with this bad service and the supervisor is faking me telling me the phone was discontinued, please contact me to let me know what can I do in such a situation, please, Thanks

spoke to arron my husband was having problems with his phone it was not keeping the charge. we had up graded our phones on 3/09/09 only had 14 days to exchange explained to arron asked me if i wanted another phone i said yes but that the same kind ,he said that he will be there it 8:00 to go in which i did and got nothing but a attitude from t.a. onger made it seem like i could not read were it said that there is a 14 days exch. on my receipt . t.a. o wanted to give me the same type of phone but would not exchange for a different phone after i had just talked to arron on the phone. no customer service at all t-mobile sucks

when I did--it was resolved. As instructed by T-Mobile, I took the phone to T-Mobile store Sun, 3/15/09. (in perfect condition). All that was necessary was the insertion of a "sim card", set up "flex pay account," and activate the phone. I was in the store for approximately 2 hours. I paid (by cash--with receipt) and left. I harged the phone and left it. Later that evening, I attempted to use the phone--nothing. I tried several times--nothing.

I called T-Mobile Customer Relations (?????) many times. They were so rude: I was transferred, calls disconnected by them until 1:00 am. This continued over a course of a week. Tues, Mar 17th, I finally reached a Supervisor who felt my pain and offered to replace the phone free of charge and send it to me. I have a witness. That never happened--one of many lies by T-Mobile. Thurs, 3/19/09, my friend and neighbor who happens to be a "techie" and I phoned T-Mobile and finally reached a supervisor-tech support. He instructed us to remove the back cover--the battery and read the "sim card #) and the IMEI #).

afternoon. Never happend.

heard her instructions and what I did. The same thing I did the night before. I'm told by T-Mobile that everything that is discussed over the phone is recorded and goes into my "Computer file." You would think that the records from the night before and the entire week would be on the computer. Obviously not. This time, as before, the "Sim card came lose--because with the "damaged prongs" -- she had broken the phone completely. You would never be able to fix the phone like new.

This is why I am contacting you.

Tmobile has not corrected the caller ID problem I have had from day 1. When I call my land phone someone else's name appears with the phone number they gave me. On top of that they stole 59.16 from my checking account without my knowledge which overdrew the account - all together I have paid them 295.18 since ordering my phone on February 26th but have not been able to use. it

I am receiving chemo therapy for recurrent ovarian cancer so I need this phone in case I have any problems with the medications so someone can come get me. No one would recognize the name on the caller ID. I am on disability and really need a cell phone in case of medical emergency.

Tmobile has not corrected the caller ID problem I have had from day 1. When I call my land phone someone else's name appears with the phone number they gave me. On top of that they stole 59.16 from my checking account without my knowledge which overdrew the account - all together I have paid them 295.18 since ordering my phone on February 26th but have not been able to use. it

I am receivinh chemo therapy so I need this phone in case I have any problems with the medications so someone can come get me. No one would recognize the name on the caller ID. I am on disability and really need a cell phone in case of medical emergency.

I purchased a samsung phone t919 and I paid 399.99 plus taxes. (we bought 2 of the same phone) My phone has been malfunctioning for the past few months, and Tmobile has forced me to change models. Now, even though I paid invoice proce for my phone, the refuse to give me a new Behold phone. The have decided to downgrade me to a Blackberry 8120. I spoke to ALI from Tmobile's Executive Office of the President, who was extremely nasty.

She stated to me that that was too bad, and she's sorry, but they can't help me. I have tried to reason with them and get a phone that is equal to what I have, but they wont listen. Please Please help me. Sometimes its not what you say to people, but the way you say things. Ali refused to tell me her ID number or how to report her to a higher power. She stated I am the voice for the President, he has no voice, just mine.

My phone is only 3 months old. The battery is shot and is unable to charge. They do not sell batteries at any store. So I called customer service and they are sending me one which takes up to one week to receive This is my only phone. I do no have a land line. Now T-Mobile says for $100.00 they will give me a loaner until mine is fixed and return the money when I return the loaner. If I had $100.00 I could just buy the battery for $59.99. Why don't they sell these stupid batteries at a store?

The only consequences I will have is no access to 911 Emergency Service for several days.

I have been a T-Mobile customer for 5 years. I recently got a new Blackberry at a T-Mobile store. I travel extensively and when I arrived in Australia, my Blackberry did not work. I was forced to use the hotel phone to call my wife, who then connected via cell to T-Mobile support. We spent two hours on the phone. I told them repeatedly that when I switched phones, T-Mobile must have altered my records somehow, thus blocking me from use. T-Mobile support continually denied this. They had me wipe my phone clean, thus eliminating my two email accounts.

Finally, they transferred me to Blackberry support and they found that they had mistakenly blocked me from making international calls. They offered me a $15 credit. This, when my long distance hotel line call had to be in excess of $100, my email account eliminated and two hours of my time wasted. I now have to go into the T-Mobile store to get the email accounts reinstated - more hassle. T-Mobile's support is awful and incompetent. At one point, the support rep told me to go into a T-Mobile store in Australia. Small problem, T-Mobile has no operations in Australia. They have to be the worst servce reps ever. Even promised to call me back and didn't.

$100's of dollars in time and land-line phone bills. No email access on my phone. More disruption when I return from the US to have to take time out of work to go to T-Mobile store and reinstall email accounts. All becasue of their mistakes. They have told me they will call me, but I have not recieved any contact.

On November of 2008, I upgrade my 2 year contract,with t-mobile and because I was a good costumer I qualified for a dash phone for the price of 99dlls with a 50dlls mail rebate, I also add a second line to my account which I keep my old telephone on the other account.

As soon as I got the new phone it start my nightmare, first the phone does not have the ability to put the volume up, and text messages when I send it the phone mark as a send message which people never received, if I got a phone call and try to answer the call immediately stop and shows as a missed call, if people live a voice mail (sometimes emergencies)

The phone will display the new voice mail till 2 latter. I contacted too many costumer services, even the t-mobile official store who the manager check himself the phone and state this phone doesn't not work it need to be replace,but this have to be by mail because I bayed online. And the 50dlls rebate? I was not qualified, why? nobody give an answer, if I decided to cancel my 2 years agreement I have to pay 250dlls fee for cancellation. HELP!

my computer went wrong at the end of jan 2009, and when i got a new one on the 25th feb 2009 i found my internet was very slow, i contacted t mobile to see why it was slow only to be told it was not there problem, i paid 45 to have the new computer checked and my web and walk checked, these were found to be fine, after this i contacted t mobile and i was put though to the technical people only to find it was the mast/ transmitor was the fault,

as i right this it still has not been fixed i still cant use the internet as it is very slow and will not alow any down loads and keeps disconecting every 3-5 mins, i am exspecting a call today from the technical people, also today i have recieved a letter from them telling me i went over my fair usage for the period of 1st feb to the 28th feb, this is the time i had no computer or could not down load, I am feeling very anoyed as i have a lot of work to do on line and can not do it, yet t mobile are still asking for there monthly money of 30, but can not suply the service i am paying for, can you help?

i am disabled and rely on my computer to contact people all over the world, i also run two web sites as a hoby which i can not update, one being a hospital radio site which i am the manager and the other is my local football team evesham united and people go to the site to see the scores and tables plus any stories, i am paying for a bad service which t mobile can not deliver, also i have paid 45 labour charge and 2 months t mobile costs of 60 which i cant use.

have a phone just bought less than four months ago from the t mobile store in waxahachie texas,(bought new)malfunctioning now and dont get available upgrade or new phone(malfunctioning since we got our phones)never compromised

consumers(me and my husband)have 150.00 a peice cell phones that malfunction daily.

I had recently bought a new $300 phone from T-Mobile. I asked for insurance on the phone and now they are saying that there is none and my phone is broke. They are not helping me at all, all the representatives are telling my different answers and all they say is nothing they can do. I should not be at fault if they did not put the insurance on my phone when i asked for it. So now i do not know what to do my phone is broke and no one will help me, i am stuck with a broken phone and still have a phone bill to pay for a phone that i am not using.

The representives all told me different things and one of them said they were going to send me a new phone because of all the trouble that i went through, but my phone disconnected. Now they said all i can do is purchase a new phone but i do not have the money to purchase a new phone. I just thought that their policy is to satisfy their costumers instead they give attitudes and do not even try to help.

since i got the sidekick 2008 i have been on the phone with t-mobile over and over again. i spoke with them atleast 8 times over the phone being sent in to them. they wanted me to be without the phone for 10 days due to problems with reception, not recieving pic text which is the whole purpose of the text phone anyway isn't it? also every time i powered down my phone and powered it back up it would send me old texts from october when it was january and i had recieved them already. i told them i couldn't be without my phone. i have special needs kids and can't be without my phone. they said i could go down and get a temp phone.

i live about 25 miles from a tmobile store. instead of calling them to be sure they had me drive down to tmobile and try to get one. i was then informed that no tmobile in albuquerque has a temp phone availible. i called them back and they just insisted that i get the phone to them without my convenience of having a phone.it took about a month or so to get money up for another cheap phone and the money to send the sidekick away. we sent the phone away and it has now been 10 days i called them and first they said yes they recieved it but the phone is on backorder.

i spoke with 4 people today. a few said it is on back order one asked for the tracking number and was not sure it was there. the last one Supervisor said that the computer says it is backordered when they look at it. i have been told everything under the sun about this phone. i am not sure anymore what the truth is. my phone has been gone 10 days and they said 10 days total and i would have it back there is no date of return or anything. customer service has been terrible and i am out of a 50 dollar temp phone and all the gas it cost me to drive back and forth to try to get my warrenty on my phone. this phone has not worked properly since day one. some of these problems with my phone is a common problem for this phone yet i asked is there anyway to get a different phone and they said no.

i have asked if there is anything they can do for the inconvience and they said no. one offered extra mins for a phone i don't use. or text messages that i already have unlimited. i can't really text well with the phone i have now. what good is it? they now say that it will take about 7 more days to look at it as well as 5-7 more days for ups. so a 10 days has turned into a month for a warrenty service.

Gas money, sending money, temp phone money, i would say atleast $100 dollars. stuck with a phone that you can't hear from well. and they can't hear me. the inablility got get calls because many times the new phone does not ring. problems and many hours of time on the phone to fix the sidekick on the phone as well as time to drive down and let the tmobile store try to repair it. months of not being able to recieve picture messages, missed phone calls, bad reception,(to the point that my dad would not call me to talk to me) noted problems over and over with no urge from the company to fix it. out of a $300 dollar phone.

I have home phone unlimited minutes T-Mobile @Home Phone & 2000 minutes cell phone service. The @home service was kept going down. I had problems with no dial tone & when I did get a dial tone the other party on the phone could not hear me. I called T-mobile 2 times to fix the problem. The first time they had me reboot the modem & router. When T-mobile reset them at their end it. I had to keep repeatily rebooting them both. The problem seems fixed now.

I run my business out of my home because my home phone service was not working I was forced to used my cell phones. Therefore I went over my cell phone minutes because my unlimited minutes home phone service was not working. I feel T-mobile is unjust in charging me overage fees when my home unlimited phone service was not working.

Dear Sirs On November 15th,2008, I bought 3 telephons with family plan. 2 of them were sony ericsson TM 506, TM 506 and the third was samsung T429. On that day there were grand opening for that store and they have different deals on different styles. each of these 2 telephons were priced at $99.99, and each has $ 50.00 mail-in rebate . Thrid Phone samsung T429. this phone was priced at $19.99 and it has $20.00 mail-in rebate.

THE SALES PERSON PREPARED EVERYTHING ,even the letters to send for rebate programe was done by him. after purchase I mailed the letters with the hard paper box with sku numer for each phone , I send them separetly. waited almost 3 weeks with no answer, then I got a letter from t-mobile dated november 26,2008, saying that they regret they unable to process my request as received. reason was: the 15 digit IMEI number provided was invalid or not currently eligible for rebate. so i went to the store and talked to the salesperson, which he called t-mobile main offices,and for more than 1/2 an hour on phone, they said there was some mistakes on their computer (main office)and they corrected these mistakes, and told me that they going to send me back my rebate within 2-4 weeks. and they wrote me the tracking numbers I can use them to track the process on the net.

when i tracked the numbers they gave me , I found that the 2 sony ericsson phones was denied (each with $50.00 in rebate).The reason was : ((invalid Channel of purchase for offer)). the other one samsung was qualified for rebate($20.00). I bought all 3 phones from same store same day same time, how can one phone gets rebate and other 2 phones no because(invalid Channel of purchase for offer). I have all the papers to prove that, All i need is to help me get me back my rebate, because I could never successful to talk with right person in T-mobile regarding my rebate.

Please I need your Help. or tell what to do. [By the way I received A t-mobile debit card (visa) for $50.00 ,in the letter they said the card is a stored value card issued for your recent t-mobile equipment purchase with a new activation or upgrade.] in this case I still want $70.00.

I bought a brand new,Blackberry Pearl (paid full), the device became defective. I called in customercare and tehy told me they will send me a new FRONT piece of the phone. When I received their FRONT piece, it didn't closed with MY ORIGINAL back piece. I called in again and they said they are going to send me a 2ND FRONT piece. IT still didn't fit with MY ORGINAL back piece so I sent back teh phones. NOW, tmobile charged me for 2 re-instockment fees and suspended my phonelines just because I sent the phones back a little over 30 days. MY complaint: The policy is a scam. What kind of return policy is it when they're charging you full prices of phones when they're sending you refurbished phones and also doesn't even work! It doesn't clsoe with teh original back.

I'v called customer care so many times and i get really bad services. I even asked them to give me their employee ID number and they refused. Even when i had asked to be transfered to an advisor, the Advisor themself were really rude. I told them i hope hope the conversation is beign recorded because thsi is very poor customer service and very unprofessional. I was upset with teh outcome of every single conversations i've had with teh cumstomercare people. I then went in to the tmobile store and asked for help, customercare said they woudl ge tto me via email within 72 hours, 2 weeks came by and i haven't heard anything.

I came BACK TO THE STORE again and teh people said all i could do was wait. I had no difinate answer nor anyway to guide me to a directin where i can get help. MY family and I have been very loyal customers with Tmobile and is such a horrible experience for me since this incident arrived.

I haven't had a phoen line over a month and it's very inconvenient for me. It interferes with my business and makes everything complicated. It so crazy runnign to a payphone to make phoen calls throughout your day.... finding out it's now 75 cents for a phonecall! Please help, I really dont' knwo hwo to get his problem solved. Tmobile claimed they read me teh agreement policy and that i had aggreed, but hey, when a person that doens't have great English reads a script really fast, do you really pay attention to what they're saying?

Tmobile Dash phone has a defective alarm that sounds when turned off, multiple alarms sound simultanously, sounds on prevously set times and ect. They refuse to replace it because we cant guarantee you wont have the same problem with the next one. Tmobile is knowingly selling these phones with the issue and I have found information that proves they known about it at least a year before i purchased it.

There has been one to may times that phone has woken me up unecessaraly as well as my family also.

On may of 2008 I purcased a Samsung cell phone from a T-Mobile retail store five month later I started experiencing problems with my key pad meaning I could not dial out or press the talk button to recieve calls, I went back to the retailer to complain about it and he said meaning the store attendant said that he could do anything about it even though this phone has a 1 year warranty on it, so he instructed me to call the manufacturing company. so I did and they instructed me fax a copy of the receipt with the IMEI # located on the back in side cover of the phone. the samsung rep said that the IMEI # was already as being repaired for the same problem the (key pad)

a samsung supervisor said that the phone was not new phone but a refurbished phone, Samsung Warranty Repair sent me a formal letter and it said, I regret to inform you that the proof of purchase receipt you submitted to Samsung has been rejected. Samsung reviewed the IMEI history of the phone and dicovered that the phone was in for repair prior to your listed purcase date of 05/08. Samsung is only able to honor the origal purcase of the phone for the warranty.

L. Williams Executive Customer Relations and Management Response. I went back to the store to confront him about it and ask if the phone was a brand new phone and he said yes so I showed him the letter that Samsung sent to me and he refused to look at the letter and said that he was not going to do anything about it and for me to have a good day, so they are selling refurhbish phones as brand new phone of wich I paid $ 150.00 for.

I am a self employed videograper so when I got calls and that happens I lose income from a client.

Bought the phone back in November of 2008. Upon recieving the phone it never worked properly. When I finally got a replacement phone. That phone did not work either. So I called them on 2-24-2009. Spent 2 hours on the phone with them and all they could tell me was to either spend the money of getting a upgraded phone, or spend the money for the to help me fix the problem. The problem is that I have insurance on the phone and I should not have to pay anything.

So, when I told them that they told me that they could send me my old phone back or cancel my account. So I canceled my account and I am disputing any charges on my phone for the cancelation charges due to the fact that they were unable and unwilling to help me unless I paid money to get help. When again my phone was and is covered by insurance. When I asked to speak with a supervisor they bounced me around to 6 different departments and I never spoke with a supervisor. They were unwilling to let me speak to a supervisor

I am going to have to pay 200 dollar cancelation due to them unwilling to work with me or pay for service that I can not use due to the phone not working

About Dec 20, 2008 we had a big snow storm in the Seattle area. That was when I noticed a FLOOD of calls coming in, like 20 to 30 calls a day! All misrouted or wrong numbers. The snow storm lasted the better part of 2 weeks and then I noticed the calls dropped suddenly. All the misrouted, wrong and 'oops' calls -- AND all MY calls coming in. My phone was mysteriously quiet for days on end. I just thought no one was calling me -- which is fine -- because I bust my minutes every month. Then when work called to send me on a field trip (I work for an Airline and they send crews out to airports to fix airplanes, and the OT money can be substantial) -- so needless to say I was vey unhappy I missed a trip that could net me almost the same amount in a day as I make in a week.

So I let my Supervisor know how I feel and he swears he tried several times but it went to voice mail (vm). We tried my phone and EVERY TIME we called my phone it went straight to vm without a ring or any warning. This was January 16, almost a month after the snowstorm. I also have condos that I rent out and houses I've built that I sell on the side, and my phone is extra busy towards the end of the month, specially for the rentals. So I call T-Mobile and they walk me through a gauntlet of troubleshooting steps-- no help. So they send me to the local retail store and replace SIM card, no help. Update software, no help. So they decide to change the phone and claim they're doing a courtesey by not charging me shipping.

Anyway, 6 business days (or week and a half) later new phone arrives. Replace batt, replace SIM, trouble shoot. Phone no help. So I asked them, now what? They said I will get a call n 48 hrs from their Tier 3 Voice Engineers (hot potatoes who answer calls from their kitchen with kids shouting in the background). But, I said, my phone doesn't ring! How will I catch their calls? So they decide to transfer me to Tier 3 Engineering and Technical support group. # 1, #2 and #3 troubleshot the previous troubleshooter, second guessed themselves, promised to call back asap but 2 days later I call back. So engineer #4 said, it's a network problem and that it's really really not T-Mobile but the local phone company that sold T-Mobile the numbers that is screwing up ...and they are sending a guy in a car to my area and the local phone company to investigate.

Another week goes by and they said we need to change your number. I said, no way #5, this is a business line that has been advertised:1- in the Yellow pages,2- airport sign in baggage claim 3- Stencils on vehicles, and4- Office window stencils along a busy highway. I said -- FIX IT. MAKE IT RING-A RING. Another week goes, by, we are in week FIVE, now and they said well, you have your call forwarding button messed up. I said, no , remember y'all deactivated my vm when you first trouble shot on Jan 16? I dont have vm or a ringing phone now for 5 weeks. GET BACK TO WORK AND FIX IT! Another week comes to be, week 6 now and the final verdict was in. Said the wise Tier 3 engineer -- Change the Phone again. And all I thought was, it took 6 weeks to come up with that?

Another 6 business days go by, a week plus, phone arrives and alomst SEVEN WEEKS LATER, MORE THAN 15 T-MOBILE EMPLOYEES LATER, FROM PEON, TO OPERATOR, TO WORK-AT-HOME TROUBLE-SHOOT MOM, TO ENGINEER -- ALL THE KINGS MEN AND ALL THE KINGS HORSES WERE FINALLY ABLE TO SOLVE a simple ring problem.

I LOST SEVEN WEEKS OF CUSTOMERS WHO :1- CALL FROM IN OR OUT OF STATE,2- ARRIVE AT THE AIRPORT, AND OR3- ARE ACCOMPANIED BY BROKERS AND CALL AS THEY DISEMBARK THEIR FLIGHTS TO GET A HOLD OF ME, WHO ARE BUSY PROFESSIONALS WHO DO NOT HAVE THE TIME OR CARE TO LEAVE A MESSAGE BECAUSE ALL THEY HAVE TO DO IS HANG UP AND CALL THE COMPETITION. LOSS ESTIMATE, ANYWHERE FROM A $690,000 TO $925,000 SALE AT WORST TO A $3,000 TO $4,000 LEASE AT BEST. DON'T GO WITH T-MOBILE.

In September of 2007 I agreed to a one year cell phone contract with T-Mobile. They sent me a free Samsung T 629 cell phone. When the contract expired in September, 2008, I did not sign another contract. I continued with T-Mobile on a month to month basis. On January 12, 2009, my T-Mobile Samsung T 629 cell phone stopped working. I contacted T-Mobile that day using a friend's cell phone. They agreed to send me a free Samsung Blast cell phone & I agreed to a two year contract with them.

My new cell phone arrived on January 15, 2009. It didn't work. I used a friend's cell phone, again, to call a T-Mobile customer service representative on January 16, 2009. After the CSR & I troubleshot the Samsung Blast cell phone T-Mobile had sent me, the CSR decided it was defective. He gave me the address of T-Mobile's National Return Center in La Grange, Georgia. I had the defective cell phone shipped on January 20, 2009, via United States Postal Service, Priority Mail, Delivery Confirmation Receipt Requested, to T-Mobile's National Return Center. The defective cell phone never arrived there. The package is currently lost. The only information the post office can give me at this time is my package did leave their Springfield, Massachusetts facility on January 21, 2009.

I was also told by the post office that I have to wait for 30 days before I can request them to put a tracer on my package. T-Mobile told me they could not send me another cell phone until they received the defective cell phone I had mailed back to them. In the meantime, I still didn't have a cell phone & I hadn't had one since January 12, 2009. I told T-Mobile I didn't agree with their policy. I informed them I no longer desired their services & I would be signing up with another cell phone company. Since they sent me a defective Samsung Blast cell phone & they refused to send me another cell phone to replace the defective cell phone they sent me, I told them our contract was void. I understand that I can still be responsible for the cost of lost cell phone, $179. I didn't insure the package, so if it is not located after I request the post office to put a tracer on it, I will probably have to pay T-Mobile for it.

What I don't understand is why T-Mobile has not cancelled my cell phone service. I called my old T-Mobile cell phone number earlier today, using my new cell phone that I received via a two year Verizon Wireless contract, & my old T-Mobile cell phone number is still active. I got my T-Mobile voice mail. I also don't understand why I received a cell phone bill from T-Mobile for $97.35 for monthly service charges from 01/02/09 through 02/01/09. Included in the $97.35 was a $50 'one time charge for Equipment purchase charge'. I was told on January 12, 2009, that I would be receiving a Samsung Blast handset free, no charge. And, I had no working cell phone from T-Mobile as of January 12, 2009. How can they charge me for cell phone service after January 12, 2009, when I didn't even have a cell phone from T-Mobile.

Can you please help me out with this matter & advise me on what to do. I have retained all my communications, via e-mail, with T-Mobile. Would you like me to forward them to you? $97.35 - so far

orderd new cell phone, got it on 2/16 from ups the phone was not storing phone numbers right, called customer service for help found several phone numbers of people we didnt know. I had tmoble look up to see if it was pre owned and sold as new and it was last used in december. owned by another person, all personal info was left on it. but yet sold to me as NEW! t-mobile was willing to let me clear it and give me 200 extra min: for my inconviance. I am sure there are federal guidlines for selling items as new, whan used, and leaving personal contacts on phone.

Phone has not been sent back per their request. all evidence is still on phone.

My company wanted me to change my phone to a Blackberry. I had been with T-Mobile for ten years at about $270 per month. The first day I received my Blackberry, I could call people, but they could not hear me. They were clear as a bell to me, but they could not hear me. I spent many, many hours on the phone at the T-Mobile store talking to nebulous persons somewhere in the world, whose only solution was to remove the battery and reboot. After about 30 of those efforts, I begain to lose patience.

I spent probably in the neighborhood of forty hours talking to people at T-Mobile, and they eventually exchanged the phone for another Blackberry. I had the same problem with it. They then exchanged the SIM card, to no avail. After nine weeks of the problem over and over, I talked to a lady who was going to get an engineer to call me to try to figure it out. I never heard from anyone.

I eventually, out of necessity, had to change to Verizon, where I have had no problem at all with the Blackberry. T-Mobile then, of course, wanted to charge me the $200 cancellation fee, never mind the fact that I have been a loyal customer for ten years and only changed because they did not deliver on their part of the contract. I run into a brick wall every time I call and I get the policy manual quoted to me. I can never speak to anyone who cares or who can do anything but quote the policy manual to me. They never admit to any poor service or breach of contract on their part...I am always at fault. The frustration level is unbelievable.

I lost customers who could not stand the number of calls I made to them. I showed up on their caller ID, but they thought I was playing games with them. I spent many, many hours on the phone trying to get T-Mobile to fix the problem before I changed companies. I am a commissioned sales rep who lost time in selling because of their lack of effort to understand or care.

I contacted the BBB before for the same problem with TMobile and I still have the same problem and nobody for T-Mobile contacted me. This is the situation: I bought a blackberry curve 8320 to utilize the Windows Messenger in August,2008. I was very happy with my service but in december I started experiencing problems with my phone not been able to connect me to Windows Messenger. I went to the Tmobile store looking for help, they mailed me new blackberry last saturday 02/07/09 and this phone has the same problem.

I went to the store again, they called technical support they confirmed that they are having trouble with windows messenger, they are not sure what it is, they are working on it but they cannot tell when it will be fixed. I requested the store to give me a different phone capable to use windows messenger and they gave 3 options: 1.Exchange the phone for an exact same model (this was done already and didn't work) 2.Upgate my Blackberry plan and pay for more a expensive plan (which will not solve the problem due to blackberry technical trouble, confirmed by blackberry technicla dept) 3.Upgrade my phone for a different brand but I will have to buy it!!!! I just want a phone that I am able to use Windows MSN Messenger. I already paid for one phone, why do I have to pay for a new one if THEY are the ones who can't provide the service I've been paying for since Ausgust of 2008

I am payin $90 a month for a USELESS service

I am being charged $130.00 dollars for a defective phone that was used only for two weeks before the screen went blank. T-mobile stated that Motorola tech team did test that stated that the phone LCD was broken by myself. T-mobile incinuated that I was lying that I broke the phone. I stated that the phone screen was fading but thought because the battery was running low. I would like to take T-mobile to small claims court to get back my 130.00 dollars.

I have three lines of service with Tmobile. When they took over suncom we had just bought new phones at 179.99 each. They said we had to because they didn't support service to the phones we had. Well my service is now even worse than what it was when I was still using my suncom phone. (which we had bought a couple months before tmobile took over at 299.99 per phone.) I either go into the store or call the 800 number at least once a week every week for the past two months.

They have tried to troubleshoot the phone in everyway. When they do a service ticket noone gets back to me even though it is only suppose to take 72 hours. I have numberous dropped calls per day. Service jumps from full to NONE people calling get a out of coverage area message when they call even though I should have full service. They are now making me pay the disconnect fee per line to get out of the contract or he said you can buy new phones...like I would even waste my money.

960.00 plus going to a new company and having to buy new phones and lots of wasted time

I had 7 replacement wings . Problems with the screen, battery, flashing of the screen , phone outgoing would not work, software error and others problems. T mobile reports that over the course of the year with the multiple replacements, that I had to extend my contract a additional 2 years and buy a new phone non wing, otherwise I would have to replace the wing the 8 th time for repairs/ replacement.

Impacted my business. I had to purchase a spare phone for back up due to being on call. I had to spend $ 175 for replacement of the phone and a additional two more years of a contract. Thank you for researching my concern.

My daughters Blackberry 8100's battery begain leaking acid into the phone. Corrosion inside visable and will not replace because manufactures warrenty expired. Health issue due to acid still in the phone. Consumer Relationship Superviser Richard was very sarcastic on phone and not willing to help. Only way willing to fix situation is to upgrade and buy a new phone according to him. Phone has no physical or water damage. I sent message to the BBB. Either the following day or 2 days after the compalint was sent to T-Mobile, Richard the Superviser sent a T-Mobile Dash replacment phone to my address without any knowledge to me. His mistake was that it was not the Blackberry 8100 which I was having the problem with.

I never asked for a T-Mobile Dash and it came with no battery or back cover, so the phone was useless. I sent the phone back and called customer service and they had no idea how this T-mobile Dash was sent or authorized. Well from there they said they would send a Blackberry 8100 but instead they sent a brand new Blackberry 8120 and charged us for the new phone and used our upgrade option. When I called about this they said , why would we send you a new phone and not a replacement phone and not charge you. I responded by saying I never asked for a new phone, I just wanted a replacement.

So they asked us to send the new phone that they sent and the orignal back to T-mobile to TRY and remedy the problem. I've had enough of T-Mobile and there is something going on in the company which is making it hell for its clients. I am out the $150 I paid for my daughters Blackberry 8100 due to the battery leaking.

I purchased a Samsung Behold cell phone from TMobile for Xmas, within one week the microphone stopped working, I returned the phone to my local TMobile center and to my surprise I was not given a new phone as a replacement but a refurbished phone. This after paying $100 and not to mention the manufacturing warranty that should have been honored.

Now here is the best part; I gave the sales rep my social security number and my American Express card number to qualify and purchase the phone, only to find out that my identity had been stolen. I presume one of the TMobile reps stole my numbers and tried to assume my identity. I received a credit report alert stating that my address, phone, place of employment had been changed to an address unknown to me. I also got a call from American Express confirming my new address that I did not change. PLEASE DO NOT GIVE YOUR SOCIAL TO ANY TMOBILE REPs, AND DO NOT BUY FROM TMOBILE IF THE WARRANTY IS TO REPLACE A NEW PHONE WITH A REFURBISHED PHONE!!!!!

The first phone caused me to miss so many important business and personal calls that I had to finally call Corporate becuase everytime I called customer service they wanted to go through all of their pointless steps. You can bet that I will not be renewing with T-Moblie once my contract expires. Their service is horrible when it comes to phones.

I purchased a phone with a 50 dollar rebate. I explained to them that rebates dont work and was assured that they never have any problems, the sales person even filled it out for me. I sent it in and got a rejection letter about a month later. I called the actual store and I talked to a lady and she called the rebate co. and called me back to say that is was all takin care of, Then about 2-3 weeks later I get the same rejection letter.

I call the store again and talk to Rob, who called the rebate company. He called me back and said the rebate I submitted was not in effect at the time of purchase. I explained to him I was sold that and someone was going to give me the 50.00. I am supposed to receive a credit off my bill. But why is it that they sold me a phone with a rebate that was not in effect. Also when the first lady called she said everything was fine. then later it wasnt? Very odd to me.

If I get my credit then everything should be fine, but It was very frustrating having to keep calling for something that was sold to me

A T-Mobile store sold me a Data Card and phone line to use with the Data Card knowing the Data Card would not work and it was never activated because it was not compatable with my Dell Inspiron E1705 Laptop Computer. When this was brought to the salesman's attention, he laughed in my face and told me he knew when he sold me the Data Card that it wouldn't work. He further said that since it was now six weeks later that had elapsed (a fact he knew when he sold me the card - I had told him I would be on the road working on line for over 3 weeks) I had no recourse. I had the same response from T-Mobile directly.

Because the Data Card was unusable and the dedicated phone line could not be used, I incurred almost $1,000.00 in charges from T-Mobile for a Data Card and Phone Line that I had to pay for over 24 months, the contract length. As a result of this person, L. Acosta Employee number 0014387, telling me that was the Data Card I needed after looking at my computer that I had taken into the store and my purchase thereof, I went on travel and was simultaneopusly working as an Aviation Consultant participating in the certification (licensing) of an Atlanta, Georgia based airline, but due to the unusability of the Data Card was unable to electronically connect with me counterpart within the airline and lost my contract resulting in a monetary loss of morer that $30,000.00.

T-Mobile has been totally beligerant against my concern and complaint. I am now with AT&T and thus far happy with them. Any assistance that you can provide will be greatly appreciated. I had asked T-Mobile to reimburse me the $978.66 paid out over 24 months that I was charged for the non-activated Data Card and Dedicated Phone Line.

I started getting dropped calls about 10 days ago. This happens on every call, about 1-2 minutes into the call. Sometimes I'm able to call the person back, sometimes not. When I do reach them again, the next call is even shorter before disconnection. Every day I've called T-Mobile for help with this problem. I've even visited the T-Mobile store twice and let them tweak my phone. They've run checks on my phone (found nothing wrong) and even replaced the SIM card (didn't help).

I've heard every excuse from them from...It's a tower problem that will be resolved in a few hours...to...It's probably your phone or the phone/service provider of the person you're calling. However, my battery is fine, my phone works otherwise, I'm getting all the bars, and (interestingly enough) I'm hearing from other T-Mobile users that they're experience the same problem. Needless to say, they won't let me out of the contract but you can be sure that I'm NOT renewing it again!

Migraine headaches, stress, difficulty keeping in touch with elderly parents, etc.

I was billed $100 for switching out a phone in which I was told the warranty covered. I called in inquiring about my insurance coverage. I was immediately redirected to T Mobiles department involving warranties. They explained to me that my warranty had not expired, I was covered by the warranty. Now I've receive bill for a $100 claiming water damage to my phone.

My phone has not been subject to any foul play of water damage. I spoke with a representitive who explained to me the mere moisture in the air could set off indicators in the phone that implies water damage. That was not explained to me prior to sending my phone in to them. Information such as that would have allowed me to make better decision to keep my phone. My phone was very much operating at full capacity. Only thing I was questioned was the fact my screen had a color variation in it. The way that was handle in explaining the warranty was very misleading and vague in the details of the warranty.

This started when i got my sidekick a few months ago. i have warrenty but no insurance on my phone. i have had problems with dropped calls and such but my biggest problem is i can't get any pics from my friends from alltel. tmobile has told me they don't know what is wrong. this phone has had these problems non stop. as per their sidekick website. i called and complained when if first got the phone. nothing was done they said wait it out. i waited and called again. they said it is a sidekick problem wait it out and it will be fixed 4 months later. no fix to this phone.

i have gone into the store had them run thru fixes, got the the phone had them go thru fixes. with no fix. they are blaming the alltel network. but if i take the sim card out of the sidekick and put it in a motorola and ask my friend to send me a pic it comes in clear as day. they say now they are going to replace the phone but they want me to send the phone in. they wanted me to drive back down last night after i had just came from there to get a temp phone. we went today and their are no temp phones availible at all in albuquerque. could they have checked that before sending me back and waisting more time and money?

before offering a temp phone they wanted me to be without a phone for 10 days! i have 5 children 2 with special needs and they want me to be without a phone. then no temp phone so i am still supposed to be without a phone i guess. the tmobile store today told me they are supposed to send the phone to me and i am to send it back but the call center says that i need to send mine first and wait for them to send it back to me. Also everytime the phone is turned off then back on i get a full message screen and messages back from october pop up everytime. bad reception.

I can't recieve the pics, cut off calls, My dad will not call me anymore because he says he can't understand me. so we don't talk anymore unless it is internet. i have to pay for 10 days of service when i don't have a phone. I have to pay for postage to send the phone back to recieve the same phone that is known to have issues. documention on the internet shows this problem is the model of the phone but they will not replace with a different phone.

I bought a new phone with T-mobile in march 2008 as a pre-paid customer. In July my phone suddenly locked up and I the key pad nor any of the buttons would work. I called T-mobile customer service and was told that they had to trouble shoot. Ivy, one of the representatives troubleshooted and couldn't find what was wrong with the phone. She gave me a certain return code number and told me to send the handset back minus the battery and the sim card and the back of the phone and because my phone was still under warranty I would receive a new phone. I sent my phone back and called to get the status of the phone. The customer service rep told me I would get a used phone back. I told him my phone was under warranty and I should receive a new phone. He corrected his statement and apologized and said you're correct you should get an new phone.

I called back and was told by another rep. I should receive a new phone.....I called back about 7 times because of the different information I was receiving. I finally spoke with, George one of the Supervisors who told me they didn't send out the model phone I had, which was a v195 in blue, Motorola. He said they would send one that's comparable but a used phone. I told him that my phone was under warranty and should receive a new phone. He told me he would talk to his manager and get with me. He never called back so I called back and after talking with a rep who tried to tell me I would receive a near new or new like phone I finally was able to speak with another supervisor, shawn. I told him my story, he apologized for the inconvenience and looked up the phone. He told me that they do send out the v-195s phone and doesn't know the other supervisor said that. I found out that George did not even work in that unit.

So shawn told me he would be sending out the v-195s Motorola. I said Shawn let me understand. You are sending a new v195s Motorola to me and I will receive it in 7-10 days. He said yes. I said o.k.

I received a used phone from t-mobile and it has static and it is difficult to get clear reception as I am talking on it.

I feel that T-mobile is very deceptive to it's customers and makes it a point not to do what they say they will do.

After receiving the used problem phone, I called t-mobile once again and was told by the rep that they can send out a new or used phone at their discretion.

If I knew that I would not have sent my phone in for fear of this happening and receiving a bad phone.

Why would I want someone else's headache.

My resolution would be to get my money back or get a new phone so that I do not have to go through this anymore.

Thank you

Marni Montanez

I recieved the phone after Poncho telling me he was sending me a new phone. when looking at the quick notes i found another person's messages on it. therefore realized it was not a new phone as Poncho promised. I called Poncho and informed him that it was not a new phone again. it was a used phone and that another person's messages were on it. He called back and left a message saying that it was a new phone. He said he confirmed it with the department that sent it out and they say said it was a new phone. I returned his call and said Poncho, it isn't a new phone. it has someone else's messages on it. He started yelling and saying I confirmed it with the department and it is a new phone and I consider this case closed and because he was yellling it hurt my ears and I hung up. I feel that T-moble has lied twice to me telling me they would send a new phone but other person's messages are on it. It is a great hassle to keep sending phones back and then finding out I was lied to once again. The only way I would consider this matter resolved is if T-mobile sent a coupon for me to purchase a cell phone at a nearby store. I do not trust T-mobile or Poncho and his unprofessional behavior. I beleive that a person in a business yelling at a customer shows me that he is not in the position he is in to deal with the public.

I received a handset exchange from t-mobile. I informed them that I didn't receive a return label and I needed to send the broken handset back. I called to request a return label and was told that it would be sent to me within 7-10 business days. After a few weeks of waiting for this return label and not receiving it. I then called t-mobile back and told them that I have still not received the return label. They said they would request another return label to me and I should receive it within 7-10 business days.

I got a call on 12-9 informing me that they still haven't received the handset. I then called back and talked to a female rep who said they were aware of the issue and she saw where I had requested the return label 2X's before and it should be on it's way in a few days. I informed her that I didn't want to be charged a restocking fee and all I wanted was to be able to return the bad handset back. She told me that they were aware of the issue and I wasn't going to be charged of the restocking fee since I was waiting for the return label and still haven't received it. She also told me that due to the inconvenience she was going to add another 200 minutes to each phone and they wouldn't expire til march of 2009.

I called again today on 12/30/08 and talked to the representative who told me that the label was never submitted to be sent out to me and that I was now being charged a restocking fee and there was nothing she could do about it. I then talked to the supervisor Tyler who wasn't nice about the whole situation that I had explained that I have been waiting for the return label to send the phone back. He had asked me why I hadn't bought one from UPS. I informed him because I have been waiting for the label that I have requested several times and kept in communication with several reps before whom have told me that it was on it's way. He said that he was not going to waive the restocking fee because I should have bought the label and returned the phone. I told the supervisor that if I had known I could have bought the label or made my own I would have done so but no one informed me of that until this phone call now. He told me that was my problem and wasn't going to help me.

I have been a t-mobile customer since 2000 when they were voice-stream. I do not feel like I am being treated like a valued customer when I have been trying to send this phone back and no one has assisted me in doing so. It is not my fault that I was told the label would be to me withing 7-10 business days 3 times and then I find out that no one submitted it in the first place.

I filed a claim online that did not go through. Got a message that said I need to contact T-Mobile and a phone number. I call the number provided and got Asurion. I explained that I my daughter's phone was broken and the online system did not finish processing my claim. I filed the claim for Dec 19th online but when talking to the rep I said the phone was broken sometime between thanksgiving and Dec 19, well guess what date she put down, Nov 26.

You can't file a claim because it's past 30 days, I was told. I said my original claim online was Dec 19th, and it was not past 30 days. She said the phone was not used for over 30 days, I said the phone could have been off because when My 15 year old acts up, the phone gets taken and is not used for days at a time, and that's not accurate.

I told her I wanted to file a grievence, I was put on hold and the connection was lost. I called back and my original claim that was for Dec 19 which was filed online, was not found. I did get a confirmation email but it had no infofmation regarding date, time, claim etc.. just a claim number, which according the the rep points to the Nov 26 date. I was given a PO Box address to send my grievence. You need to buy a new phone I was told.

We have taken a contract with T-Mobile and on one of the number i got Motorola ROKR phone and since beginning that ph giving me trouble. So finally after 3 exchanges with t-mobile with the same phone i asked for a different model. And first they said that they cant do the exchange with a different phone. Then i went to a dealer where i got the phone from but when he called then they said they gonna give me the cheap samsung phone, but the phone i have is worthed $400.

So i asked t-mobile to give me something similar or equivalent to that price. But they were like no we can exchange again and you have to pay $10.00 for shipping also but i was just about to ask her name to complaint but she just hung up on me which is very unprofessional and not acceptable. And when that dealer saw that customer service hung up on me he was surprised too. I am in total fix as my phone does not work and causes me undue stress, frustration and mental agony as i need to keep in touch with my 9 year old son form work. Which makes me helpless for no fault of mine. You are requested to kindly look intio the matter and have this issue resolved most amicably.

Market value of the phone is USD 400.00

I called t-mobile in order to discuss a problem my phone was having. The slider stopped sliding shut all the way. The lady I spoke with told me that if there's no physical damage and has never been dropped then it will be covered by the factory defect warranty. They are now charging me over 100 dollars for the phone. I had a hard case and a soft case for the phone and never dropped, there was not one scratch on it. It's obvious that the sliding mechanism failed inside of the phone and prevented it from sliding shut all the way, which is a factory defect. I will not pay this.

On top of this the phone they sent me does not work and they are telling my that my battery is broken. Which is odd because it wasn't broken when it was in my last phone.

I try to replace a phone I purchased for my son in December from T-Mobile store in Maple Grove. The phone was found to be defected. I checked on line to receive a replacement, and bu mistake ordered a new phone with new service. I try ti cancel it 5 times the same day. The customer service people told me I would have to refuse the phone, then call T-Moble back to get a refund. This was all done on December 5th.

It is now December 26th and the charge for 73.40 was taken out of my account on December 6th. T-Mobile has the returned phone. But, they will not give me my money back. I spoke to a Theresa on Dec 26th, and she disconnected me. I had to call back, and now I have been on the phone for a hour, for a service I do not have

I was charged 73.40, and I could not I could have used that mony for Christmas food, or gifts.

About 2 months ago, my wifes cell phone was not working properly because the screen light went out. I called T-Mobile and spoke with Customer Care, they diagnosed the phone, and unable to fix the problem, they told me they would send me a new phone free of charge since defective phone was still under warranty. I was also told by T-Mobile to send the phone back in the envelope provided.

During my conversation with the Customer care, they specifically asked me if the phone was damaged due to fall or water, I told them never and the rep told me no problem. One month later, I received a bill from T-Mobile for $109, stating that the phone I sent back was damaged, and that the damage was not visible externally. BECAUSE WE DID NOT DAMAGE THE PHONE, I have called T-Mobile several times and asked them to remove the charges, they refused, I asked them to return my old phone and take their new phone, they refused.

I send them 3 certified letters, they still refused and keep sending messages to my wifes phone about a past due balance for $109. My last letter was sent to T-Mobiles CEO, Robert Dotson on DECEMBER 15TH, 2008 and I specifically requested no more contacts with my family from their collection department via phone or text messages.

To this date, T-Mobile continues to ignore my requests by constantly calling and sending text messages to my wife daily even after I have repeatedly asked them to stop. They have threatened to disconnect my service, I have given them the authorization to do so provided they release me from the contract. One thing is certain, I will not pay the $109 for a phone we did not damage. I have always paid my regulars bills on time to T-Mobile and I am appalled with the treatment I have received. T-mobile needs to stop harassing my family and discharged me from the contract. Can someone help?

I have been a loyal customer with T-mobile service for over six years. However, it appears when I have an issue or complaint, I can never get a response from the company or get a disrespectful supervisor attempting to make it seem as though my complaint is not an issue. In early November 2008, my younger brother informed me he was experiencing difficulty with his cell phone.

The problem became gradual with his screen where it was going out and eventually the phone no longer worked. I asked if he had spilled or dropped the phone, he stated no. My brother had the phone for less than one year which entitled him to utilize the T-mobile warranty. After speaking to a cusomer service representative, he indicated he would receive the phone in 7- 10 days. After he had the phone for almost a month, I received a general letter that was not signed stating they were charging me $100.00 for the phone.

In addition, the letter stated a technician had found liquid in some indicators. Upon reading the letter, I contacted t-mobile and asked them what type of liquid they had found in the phone. The customer service rep stated I need to send a email on the T-mobile website regarding the issue because the services could not be reversed. At the end of our conversation, I immediately went on T-mobile website to ask about the liquid they had found. I got an instant reply stating I should hear something in approximately 24 to 48 hrs and as of today I have not received anything from them.

Today, December 24, 2008, I contacted the customer service number to follow up. I began speaking to Kaylan, but she seemed unable to answer my question about why I had not received any information regarding the liquid found in the phone. So, she transferred me to her supervisor Heather who exhibited true unprofessionalism in helping me. I asked her repeatedly about the follow-up call regarding the issue about the liquid being found in the phone. She indicated that when a phone is found defective they destroy the phone.

In actuality, this leaves no trace of the phone to determine exactly what is wrong with it. She became ignorant and tried to make it seem like I did not know what I wanted and stated she could not provide me with a report of any sort stating about what liquid was found and what indicators were broken. The conversation continued to be heated and I had to end it because I did not want to ruin my Christmas brunch with family and close friends.

Charged $100.00 for cell phone without report of what type of liquid and phone indicators that were damaged. Also, why was the phone destroyed which locks you into keepin your current phone. I believe if you are being charged for something, you should have a more descriptive reasoning as well as a signed letter not a generic one indicating what went wrong. For all I know someone in there department could have spilled something on the phone without them knowing and charged me. If possible, please help me with this issue.

My nightmare with t-mobile started in june when I purchased one blackberry for my husband from a t-mobile dealer, one hour later I returned the phone because I found a better price, and I had paid cash.The guy from the store told me that I could not have my money back that day because it is a store policy, but the phone that I did not get was upgraded and t-mobile started charging me for internet service which I did not have. I found out about 4 months later why my bill was so high.

In november 6th the phone started having problems, called them they gave me an address, I sent the phone through u.s post office as they told me to do, on november 12th, I shipped the phone, they told me that I was going to receive another phone in 7 business days, I still did not get the phone, I kept calling them and they don't know what to say, one of the supervisers told me to go one of t-mobile stores and get a loaner phone so my son could have a phone while we wait for his phone, which i did this afternoon,

when I got home and gave my son the horrible phone that t-mobile let usborrow he turned the phone on there was really nasty sex messages from the previous person that had the phone, they forgot to erase those messages or I don't know how this things work, my son is only 14 and he read those messages and he is so upset because his cool phone is taking so long to get back!

By now I don't beleive that they are going to send the phone back! I am feeling so desrespected as a human being I wish I could sue this company, I don't know what to do!

We had purchased a phone through T-Mobile Samsung model Key 639. And had problems of dropping calls and disconnection. After contacting customer services and then transferred to the tech department advising us to trouble shoot the phone, which we did, and checked the battery which is fully charged. The problem still continued until they finally had told us that they will send a replacement of the same model. We receive the same model yet again the same problem continued.

So, we did the same thing as above, and had it replaced again which they had replaced with another refurbished phone. Though when we spoke with customer service, they had said that if the 3rd phone will malfunction they will replace the current phone with another model. So, we received a phone same model again for the 3rd time, and to this date we've been having problems with dropped calls. Dec. 16 2008

So We have contacted Brandon for the replacement model that's been mentioned from T-Mobile Customer Service today, and after a 30min dispute on my son's Blackberry which works fine, he then hangs up on us after refusing us to speak directly to his manager about this ordeal though he wanted us to upgrade the phone $18 instead of giving us the different model as they T-mobile Customer Service had mentioned.

We then call again and speaking with Castor she told us the same thing, to trouble shoot it, check battery which is neither of those, cause the it's a defected phone . So again, though this time refusing to replace our phone with a different model as I mentioned above, we had spend 45mins and being placed on hold for long periods of times. From Castor (60min) we finally got transferred to the Supervisor Jennifer after a 15min dispute, she yet again mentioned to do the above, but then after another agonizing ordeal shee then insisted that we contact the insurance company, giving us the number, to file a claim.

Stress, frustration, Bate and Switch Cost of phone: $100 Stress, frustration, valuable time Cost of phone: $100 1 year of bad service Insurance money = wasted 30min discussing time with Brandon 60min of time discussing with Castor 15min of time with Jennifer Supervisor run-a rounds

I purchased a Blackberry Pearl in August 2007. Within 2 months, the phone just stopped working- wouldn't even turn on. I tried to resolve the issue at the store where I purchased it. They didn't want to help me. I called thier 800 number and after 3 attempts was able to send it back and they repaired it. Since then I couldn't get reception in spots I normally would (with the phone I had before the Pearl) and it was slow and sluggish. The internet capabilities were never as good as they claimed when they sold me the package. I had dropped calls, people would call and I couldn't hear them, and other overall problems. I would always call the 800 number and their only solution was to try to have me purchase a new phone. I had just paid $250 for this one!

Then in July the woman I spoke to told me I had 2 months left on my contract- I asked a couple times to make sure. So I switched to Verizon and paid the T-mobile bill for the 2 months. When I tried to cancel they said I actually had another year left on the contract. I refused to pay the bill and now they will not transfer me to anyone who can cancel the contract without paying the bill first. I don't want to pay as I don't believe I owe them anything! They told me I could talk to the store where I purchased the phone and they can let me out of the contract.

I have tried several times to call the store- left messages and the Manager never returns my calls. I went in and the lady at the counter said she would have the Manager verify the two-year contract and call me back. It's been 2 weeks and still no phone call. I called last night and the lady I spoke to was very rude and nasty to me. I can't get in contact with anyone to help me resolve this issue. They just say that I'm in a contract (or was till they cancelled it for nonpayment).

They are trying to charge me $200 early cancellation fee and will put this on my credit. I have several people call me daily asking for me to pay the bill but will not transfer me to manager or anyone else unless I pay the bill.

We have T mobile cell phones for our 3 teenagers and have had the service for 6 years with constant problems. Our 20 year old daughter now has a Blackberry on the account which constantly stops working and drops calls. They have replaced the Blackberry 5 times in a year. The most recent one arrived end November and continues to have the same problem - basically, she loses calls unless it is attached to a charger. My husband and I both have Blackberries through AT&T without any similar problems. Isn't there some point where poor service should justify early termination without a fee? Do we have any recourse?

This is her only phone and she has lost jobs because calls were dropped and they were private numbers she could not call back.When they replace the phone, she has to wait 7 days for the replacement phone - 7 business days without the use of a phone!

I have exchanged my phones (two phones on this account same problems) with T-moble twice.The first time they said that one of the phones was out of warentee because of water damage, charged me $130.34 , and I payed it.I pay for insurance with T-moble that would have charged me only $50.00 if the phone was water damage.I sent the first set of phones to T-mobile after going through checking the water indicater sticker ,and both phones had no signs of water.

The second set of phones I refused to take the same brand of phone, so that sent me different brand phones.At this time I went through the same phone system check and water indicater check, and sent the phones back to T-Mobile. My next Bill shows a charge for $130.34 again. I called to complain about the charges , and they tell me there is nothing they will do.

I have spent hours of my time trying to resolve this problem.I wish to cancel there service, but I will be billed for terminating early of my contract.

I have been reporting problems with my cell phone service for approximately four months, since September 2008. I have made several phone calls to the Tech support, IT, and repair department without a result. I have been to numerous stores who said they could not help. I have been told that my problem was resolved, yet I continue to have the same problem. This problem is causing me frustration as well as those who are trying to contact me. I am paying for a service that is only working 50% of the time.

I called T-Mobile to report an ongoing problem with the Sidekick Slide telephone that my daughter uses. We had to return the phone once in July 2008 for a known defect that affected the operation of the phone. We have been experiencing the same problem with the second phone. I have researched the problem and found 3 websites that say that T-Mobile would exchange the Slide with the Sidekick LX.

According to Motorola (manufacurer of the Sidekick Slide) they stopped making the phone because of the problems. I called T-Mobile and they refused to accomodate the request, forcing me to exchange a defective Slide for a like new (read used or refurbished) Slide, wait out for the upgrade availability or purchase a new phone. I paid $290.00 for the defective Slide

T-Mobile phone had a problem with the music application. Called support and the tech told me that the phone was defective. This was a software issue and not a hardware issue. He then asked me to open the back of the phone and see if there were any color spots which there was not. He said it was an indication of water damage.

They sent a new phone and I sent the old one back. A month later I got a bill for $122 saying that there was water damage to the phone. I wrote to customer service and informed me that the tech deparment does two checks for damage like this. I wrote them back telling them that this was a software issue which had nothing to do with with the physical phone. I requested a copy of the reports.

They said that they would not provide me with the reports and that as far as they are concerned the phone was damaged.

Since T-Mobile has taken over SunCom; T-mobile told me that since I had service through SunCom for so long that my phone bill was going to be lowered monthly then they say that it was only for a prorated month. The next time I spoke to some one my bill had jumped to an outragous ammount. For almost three months my bill was outragously high now they are telling me that my bill is not going to be the first price they told me. I tried to go to a store to talk to an employee about what is going on with my bill, they told me that they cant get access to that information to review with me> When I call the T-Mobile hotline they tell me something different everytime I talk to someone.

When we had SunCom when you renewed your contract you could upgrade your phone or you could put that upgarde towards you phone bill. T-Mobile told me that they cant do that so I would have to get a phone upgrade or I would loose out all together. So I went ahead and got a new phone they told me that it was a good phone and that I would love it. SunCom you had up to 30 days to take it back. I tried to take the phone back within 10 to 12 days after getting it to switch it out with something else then they told me You have a PDA keep it for a few more days get to know it a little better and you will love it! So I went back home tried it out for a few more days then I tried to take it back again and they told me that my time limit was up. They told me that I only had 14 days to return it in and my 14 days are up.

So I got stuck with a phone that I didnt want. Then within a month and a half my new phone froze up on me and they took it back under a manufactors warrenty. Then they sent me a blackberry to replace it. I had the blackberry for about 2 weeks then they tell me that I need a blackberry data plan for my phone so it would not erase information from itself. Well I have had the data plan on my phone for about a week now and about an hour ago it erased information from my phone. There is so much more going on with this situation than just this! I would really appreciate it if you could help me with my situation!

I lost my cell phone on 1 Nov 08, instead of using my replacement plan, I opted to purchase the new G1. I was told the phone would be at my house in 3-4 days. After a week, I called and was told the phone was on back order and would not even be shipped until 12 NOV 08. At this point, I was angry, I am active duty Navy and that phone was my point of contact for recall. I am also a nurse, and need to respond to the hospital immediately if called, and I could not get the phone I ordered.

The rep at the time told me there was nothing he could do, so I contacted a supervisor. The supervisor canceled my order, and I was ready to place an order for a blackberry. The rep on the phone said the tmobile dash was a much better model and it would do everything I needed it to do. I agreed to make the purchase, and recieved my phone 2 days later. The phone I recieved has no GPS capabilities, like I told the rep I needed.

I called tmobile today, 26 NOV 08, and was told that since today is day number 15 from the original order I could not exchange my phone. I was told by the sales rep over the phone I had 30 days to make an exchange, and this was not honored. I was also told this phone had GPS, and it does not. I was also out of a phone for nearly 2 weeks, and my service was never prorated. I am on night shift working 6 pm to 6 am, and did not get a chance to call yesterday. I was 12 hours out of my supossed exchange policy that I was unawrae of, and it would not be honored. I serve my contry to ensure freedom, and provide medical care. I cannot beleive my service is repaided in this manner. I asked for a reasonable solution from the rep, he told me to suck it up and buy another phone.

The process for ordering and receiving the new G1 handset results in long delays for some and not others. Promised delivery on 25Nov08, verified later, then told 08Dec08. This is unacceptable business practice.

Re-locked into a contract without having the equipment in hand. This should affect the consumer rating of the company in a negative manner.

My son has the new tony hawk sidekick it has already been replaced once for a defect, now the replacement phone is having isses with the mouse/ball my son called in nd was told no problem have your mom call in and we will send you out a replacement since it is still under the 1 year warrenty. Well I call back and the support guy puts me on hold for a few minutes and comes back and tells me that sine I don't have insurance on the phone I have to mail it back to them so they can see if my kid put the phone it liquid or beat it up. I paid over $400 for the phone and my son guards it with his life because he knows he has to pay for his next phone. If the phone has a covered issue they will send me out another phone.

I was mad because I had to pay for them to ship the first replacement phone out and to have the original shipped and I was not going to pay for this one when it is their problem not mine! So I asked to talk to a supervisor who was not any nicer. After threatening to remove my business from them as soon as my contacts came up and since I've been a loyal customer for over 4 years and having 3 lines she told me to take the phone to a UPS Store and tell them to ship the phone back on the T-Mobile Corp acct. So Monday I will do that, she also said that to call t-mobile and have them credit me with the time the phone was sent till we got the replacement. I would truly like to get my money refunded for his phone, and have my contract on all three lines cancelled and fees waived so I can go elsewhere.

(1. The tmobile g1 phone been out since Oct 21,2008 they claim that only major cities will get the 3g network service now time has passed they have put up more 3g networks all over the united states yet in connecticut!! We have no 3g network are EVEN 3G PHONES Tmobile said they will not sell 3g phones if there no 3g network? My conflict with them is why not? Even if there no 3g network out here in connecticut the phone still can work using Edge

(2. I called over 4 different reps they said they dont know when where getting the 3g network and said that they said they dont even see it on the 3g network map!! common now conn is one of the richest states in america and we pay high taxes in this state yet you dont want to give us 3g we gotta possible next year thats very sad

(3. I spoke to a tmobile rep at the tmobile store they said that we wont be getting the g1 network service until the end of next year I literally said WHAT!! so that means that any new 3g phone comes out I gotta travel to Nyc to buy the phone and when I come back to Conn I gotta use slow edge and Im paying for a plan that cost $24 and I cant even use all the benefits of it I also heard even in Washington Dc where very important live and work at doesnt even have 3g network out there thats horriable service.

I pre-ordered a cell phone about 1 month before release day. I then was shipped a brand new faulty phone, which stopped working after only a few days. I called customer service and was told I have to ship it back to them and wait for them to send me a new one 3 weeks later after they receive my old one, I then was told to take the phone and ship it thru UPS and I would be refunded for the shipping charges which came out to almost $30. I have the receipt, I was also told I would be reimbursed for the internet charges I was'nt using for the time period.

Well the weeks go by and I give T-MOBILE a call to get things situated, once I got thru I was told they could not refund me for the full amount, they would only cover $10 that is their policy. I was a bit fumbled by what I was told knowing I paid about $30 for shipping charges. Ended that phone call got myself together and after thinking I gave them a call back, feeling as if I was taken advantage of.

Seeing as how I waited for almost a month for a phone which I am paying $350+ for to not work. Then I must have to pay for the shipping back to them since it was my fault I received a broken phone? I don't understand how a company would treat one of their consumors without [caring], but it happens everyday and their would not be a site like this if companies deceided to treat and act fairly with everyone they come across. Why should I have to pay even more money then I have for something that does not work or something that I do not have.

I purchase a sidekick at full price and pay for internet package from carrier T Mobile. I have had to return the phone on 3 different occasions. I was told that they would not exchange for a different sidekick model. Just on that last exchange I had to pay the UPS service change and lost at least a month of internet service I paid for. This is just a rip off.

I pay the bill and have no use of the phone. I pay for nothing and at this point I just want out of my contract. Three of my phone contract end in 4 weeks and the other one in April 09.

Defective phone was sent back but T-mobile claims they never received the phone. Spoke with T-mobile rep Ceilet over the phone and she noted that she the package was mailed (via UPS website). T-Mobile continues to charge me for the supposed lost phone. Spoke with another T-Mobile rep who now claims that I never sent the phone since the tracking number was no longer trackable via UPS website (after about 3 months).

Got a received package report from the local UPS store where I dropped off the package (on Sat -10/25/08). Tried to call T-Mobile today (10/27/08) to give another proof that I mailed their phone back but was not allowed to talk to rep until I pay for the disputed charge for the phone.

Not able to receive and send calls and/or txt messages (for ex. a phone call with my wife was cut off regarding a very important consult with a lawyer). Six hours of my own time trying to resolve this issue which appears to be due to UPS losing the phone.

I signed up with T-mobile because my husband is in the military and is stationed in another state. After signing up, there was a three week delay in him activating his phone because he was in A school and he couldn't use it until he finished. Afer he fininshed, we tried sending text messages back and forth due to this ways the only way he could communicate at the time. Well the text messages would not get to him from me or from me to him.

I tried calling T-Mobile several times and was told things like, I didn't have a text package, I didn't have any money in my flex account and they were having problems in the area. After a week of me calling and him calling on his spare time, we ported our number out to another carrier. This was about a month and two weeks after I originally set up service.

I have now recieved my final bill showing two early termination fees. I tried calling to see if something could be done but was basically told that even if the services did not work I was responsible for the charges. This came from a supervisor. The others basically stated because I was under contract the fees could not be waived, even though I did try to get the issue resolved before porting out.

Then I was told that there was no corporate phone number or address that I could write to but I could chat on line to see if I could get the issue resolved. Suffice it to say that did not work. It is not fair that these people are advertising these services but are unable to provide them. They refuse to waive any fee and are rude and non responsive. I don't know what can be done. Is this even legal.

I bought a $350 white, DWADE Sidekick 3 phone from T-Mobile, put it in my pocket and the phone turned blue in the first day.

I called T-Mobile, and they refused to replace the phone. After 2 weeks of trying to plead with them, their top supervisor said this to me, word for word, "Maam, any person with any common sense would never put a white phone in your pants pocket!"

I was furious at their advertised "#1 in customer service" that I demanded they cancel my account. They charged me $250 to cancel my contract, and additional late fees of over $175.

In total, I lost approx. $800 in one day with T-Mobile...which does not include the phone charges I incurred.

Who let's these people get away with this??

I added a phone line to my long time existing account with SunCom in June '08. From day one my son is unable to recieve text messages from other carriers. I immediately returned the phone to the store but was told that the problem was because of the T-Mobile/SunCom merger. I was asked to be patient and they would work things out. I have visited the stores, spoke to customer service and tech support over the phone several times.

On 10/19/2008 I went to the store once again to get this resolved. The clerk was on the phone with tech support well over an hour trying to resolve the problem. The phone is still not fixed. I called Customer service immediately (the store advised me to) to try to bring this to a close. The first thing they wanted to do was troubleshoot. I was still cooperative at this point. The rep wanted to switch me over to tech support. After 4 months of this, I was tired. I asked them why could they just not send me a new phone or one compatible to the Nokia 6085 my son has. T-Mobile refused, even after I spoke to a supervisor (Robert P). I have been waiting for 4 months for a resolution and now they want me to pay for an upgrade on a new phone. That is unacceptable after I have been patient and cooperative with their instructions for 4 months of paying for a service that doesn't work.

I have had nothing but problems with tmobile phones since i signed to the them. They phone i got for free just 3 months ago locked as in the keypad locked for no reason. Tech support had no answer and told me since its still under warrantee to send the phone in and they will send me a new phone as long as there is no other damage. Which there was NOT!

About a month later i had a 100 dollar charge for water damage, based on circles or black dots on the back of the phone. Which there actually was no sticker on the phone, Either waythere was ABSOLUTELY NO LIQUID DAMAGE to the phone, none Cmon, this is southern california i cant remember the last time it even rained.Of course there is no one who can help me and I have to just pay it. I have lost all faith in Tmobile because this is a greedy excuse of a scam.

So far it does not look like im going to get whats fair (my $$$ back) so hopefully theyre will be a lawsuit against them. I cant even get to customer service because theyre lines are crossed with theyre pay as you go plan.This is a joke. There phones are sub par and have problems. I personally know this becasue i have 4 or 5 of theyre phones. All of them have been defective in one way or another. I hope there is a lawsuit against them because this is NO way to treat your customers.I cant even get service on the westside of LA. Please please DO NOT DO BUSINESS WITH TMOBILE.

Im out over a hundred bucks plus time and energy.

I went to a T-Mobile retail outlet to see about replacing my old Nokia phone. I explained to the sales rep that I needed a phone that could be used for email and T-zones WAP sites, since I trade stocks via my phone. I was told that I could keep the same plan (T-Zones) and that email would work. It took almost 2 weeks of complaining before a tech rep finally told me that T-Zones will NEVER work with my T-Mobile Dash (even though it worked perfectly with my Nokia) and that I would have to pay and additional $15 a month for a data plan.

Reluctantly, I agreed and got the data plan. I then called about my phone not being able to save contacts to the T-mobile server and that the T-Mobile web site kept showing my old Nokia phone (couldn't change it to show my new Dash). T-Mobile kept putting in tickets to get these problems resolved. Finally, after a month, I was furious and asked to speak with a supervisor. A supervisor explained that my new phone won't work work the T-mobile server and that my contacts can't be saved to the server. I was told I could enter contacts from the web site and send them to my phone, but first the old Nokia phone would need to be removed from my profile (put another ticket it).

After more waiting and more calls, I am paying $180 more a year for a phone that can't do half of what my old phone did, and the web site still shows my old Nokia phone. If T-Mobile had been honest with me from the start, I never would have purchased this expensive T-Mobile Dash. After keeping my waiting for over a month to fix my trouble tickets, it's now too late to return the phone and I'm stuck with a higher bill, additional 2-year contract, and a phone that won't suit my needs. T-Mobile representatives lied to me repeatedly (should be on tape since their phone calls are recorded). What can I do?

I am forced to pay $360 more in contract fees and an additional $100 to purchase this new phone that doesn't do what I was told it will do. T-Mobile is doing nothing about it and I'm extremely frustrated.

I purchased a BRAND new blackberry from a Tmobile retail store around June 28, 2008. Since then I have had to exchange my phone with Tmobile 5 times. They keep sending me phones that are not brand new, they are refurbished and they keeps having the same problems. I paid almost $400 dollars for something that is not working and causing me stress and costing me time and money.

Everytime they send me a replacement they charge me $15 dollars for shipping. Not to mention the countless hours I spend talking to them, then being transfered and havin to repeat myself 3 or 4 times. Everytime I call I spend a minimum 1 hour on the phone with them and I am fed up.

I have lost all of my telephone contacts. I continue to lose business emails and messages. I keep getting charged for something that should have been working properly the first time. Then they have the audacity to tell me my option is to purcahse a new phone and they will sell it to me for $280.

I'm outraged. I bought a BRAND NEW phone 6.28 and after 5 returns to them bc of a defective product they tell me to buy a new one? that means i will be spending close to $900 for the first phone I purchased, all the shipping fees I incurred for replacements, and the new phone they tell me that is my only option to purchase.

I purchased a BRAND new blackberry from a Tmobile retail store around June 28, 2008. Since then I have had to exchange my phone with Tmobile 5 times. They keep sending me phones that are not brand new, they are refurbished and they keeps having the same problems. I paid almost $400 dollars for something that is not working and causing me stress and costing me time and money. Everytime they send me a replacement they charge me $15 dollars for shipping. Not to mention the countless hours I spend talking to them, then being transfered and havin to repeat myself 3 or 4 times. Everytime I call I spend a minimum 1 hour on the phone with them and I am fed up.

We currently have 4 cell phones with T-Mobile and I would to express how unhappy and dissatisfied I am with their customer service. One of our phones broke a few days before the warranty expired. The company sent 3 refurbished phones that didn't work. But they were very quick to offer to sell us a new phone. And that's obvioulsy a trick that the play by sending phones that don't work.

We had to buy a new phone and of course renew the contract with T-Mobile. I think that someone should be checking on this company to make sure that they aren't committing any fraud against their customers.

We purchased new phone and had to renew the contract for 2 years.

I originally contacted T-mobile last year, via retail location and phone to customer service in October 2007, regarding this issue of my phone being defective. The keypad does not work properly.

After several attempts to work with customer service and be constructively connected with technical support, I finally worked with a representative in which the software on my phone was re-installed. This was an apparent attempt to resolve any software issues that may contribute to the defective handset keypad.

This comprised of over 3 hours of download time, in which I had to use a separate phone line and two computers. The original download encompassed effort to install software on my computer, just to determine that the software would not work on a Windows Vista operating system. I had to repeat processes with a backup computer with an XP operating system, hence, a significant amount of time was expended unnecessarily. It was established by technical support that the phone was defective upon completion of this download, among other diagnostics.

Subsequently, I have contacted T-Mobile several times via e-mail to customer service, and several phone calls to customer relations, just to experience false promises of re-delivery, excuses such as blaming UPS, demands that I contact technical support again, etc. I have called in just to have T-Mobile customer service tell me that I must call on a phone other than my cellular phone.

I am requesting that T-Mobile immediately send a replacement phone, honoring the initial warranty offered with the purchase of the phone. I am making this request without conditions of having to call customer service and technical support as it is clear customer service is not empowered to handle this request, in addition, technical support has been unable to diagnose a remedy other than replacing the phone.

T-Mobile has not honored their warranty in a reasonable time frame with reasonable requests. Anthony R in the T-Mobile Client Relations has credibility issues and cannot return phone calls. Subsequently, the company has provided false information to the BBB regarding the matter.

My son's phone was sent back 4 times, each time it was the same problem. I was told that I was charged because the screen on his phone was cracked. THe phone we returned the screened was not cracked. They went and spoke to a minor and exchanged charged me for a phone that never works. These are not brand new phones they are sending us they are refurbished phones. So each time we were getting a used phone that already had problems. I pay insurnace on a phone and they did not inform me that I could use my insurance.

They never spoke to me regarding the phone but to give my sone permission to trouble shoot it. No one has authorzation to make decisions on my account but me. When I called the customer care they switched me around 3 times and explained to me that they did not want to pass the BUCK but this was not there problem. They then transfer me to an department that could not help me, who then transfered me back to customer care. NONE of the phones we returned had a cracked screen? IF I knew it did do you think I would want to pay for the same phone that we returned FOUR TIMES!!! My other line(same brand phone) was sent back three times, and each time we recevied a refurbish phone.

I bought a T-mobile sidekick for $300. For the first 6 months I payed over $150 for service but now I currently pay over $120 a month for my service, and I am having been having various problems with my T-mobile sidekick 3. When I first bought the phone it functioned properly for the first 3 months. After the three months the phone began to malfunction, the sim card couldn't be found, I ccouldn't recieve or send text messages, I didn't have service, calls drop all the time, buttons do not function properly and many more problems. Since then I have been recieving a refurbished sidekick 3 every month, for a $15 shipping fee, only to result in problems continuing.

The week of August 20th I was on a business trip and I really needed my phone but I had no service at all for a majority of the trip. Later when service was restored I could not recieve emails or text messages, but most importantly the phone states that there is no sim card in my phone which is basically the brain of the phone. I called T-mobile to resolve this problem and spoke to a sidekick representative and I was told that personally they would not chose a sidekick because customers have various problems with the phone and the phones are not good. After several hours of trying to help restore my service for use only to fail I was told there is nothing they can do. Later on the phone began to work but calls were only allowed to be sent and recieved but most of the calls were dropped, but I still did not have the option to send text or recieve text messages or email or access the internet which I am paying $20 extra a month for.

On September 9th I called in with the same problems and the representative assisted me in testing the sidekick which failed. I was told since there is a outage to the east of the Missouri river their is nothing that be done. September 30th I called T-mobile again and after a representative tried to fix my sidekick but could not accomplish this once again, several represenatives have told me they sidekicks always have problems, and that if they send me another phone it will be a refurbished one because 95% of the time the replacement phone is refurbished. Refurbished products are products that had a problem and were sent out to the company for a fix which I have worked for video game stores, car audio stores and a cell phone company which from my job experience and personal experience refurbished products continue to have problems.

After asking the representatives if they were in my situation what would they do many of them said its a bad situation but there is nothing they can do about it. I was transfered to the insurance company and I was told that they do not cover computer damage whihc in case is what the problem with my phone is. I was told my warranty was up on September 21st so I can either upgrade my contract and buy a new phone or pay $110 for a phone from the insurance company. Which is not fair because 75% of the time i had my phone it didnt not work properly and i am paying a bill for bad service. And I am being told to pay another $300 just to have a working phone. Right now I currently use my phone for my business, and also being a college graduate I use the phone to recieve calls from potential employers. I was in the middle of a phone interview the week of 13 and my phone dropped a call which I could not return because the sim card could not be found. I can not have a non working phone and paying $120 a month and being asked to continuously dish out money because that is outrageous.

On December 22nd, 2006 Ive bought a T-Mobile pre-paid cell phone from the Hollywood T-Mobile store. The purchase is $132.06 for both the phone and its activation. On September 4th 2008, I had a visitor and I wanted to give him this phone to use in his brief visit. I bought a $25 refill card (at the local Walgreens) and followed the instructions on its back, refilling my phone by its number (which is on the screen whenever I open it). I then tried calling and was not able to. I called T-Mobile Customer Service and was told my number was given to someone else since I havent used the phone for 90 days. This was a total shock to me because those are not the terms I have on my phone and no one let me know that my number is taken away and my phone becomes useless (if I cannot even refill it, it means my $132 were spent in vain).

When I heard that, I was very upset and wanted to get a phone line for my guest. I was told I cannot get the service unless I buy another Sim card and on the other hand, if I dont want to purchase other services, I cannot get my money back that means that I get no service and no refund. I asked to talk to a supervisor (named Christine) and she understood the absurdity and promised my Sim will be fixed within 24 to 72 hours and I could use the $25 on it. This was not optimal as my guest came for 10 days and the problem might be fixed after 3 days. Nevertheless I agreed and was expecting a call telling me when it is handled. That phone call was 3:15 hours.

The next day, at about 8 PM, Christine called me and told me she didnt get her deal approved and I dont have choice but to lose my money without getting any service or buy more services. This is not acceptable to charge money for a service [they] cannot supply and, if did charge for it, must refund it as soon as realizing cannot deliver. At this stage I have no use any more for the pre-paid minutes (as my guest has left already) and I want the $25 Ive paid for the refill card back. I do not want another card or a new pin number as I dont know if I want to use it or when. I also want the phone to be unblocked and ready to be used whenever Ill need it.

132+25=$157

My cell phone the motorola W490 stop working that i received 5/08 and I called 8/08. t-mobile sent me a replacement handset that the neighbor downstairs accepted wet from ups, when she brought it upstairs the box was wet. I contacted tmobile right away and spoke to a rep named ruthy which advised me to open the box and take return label out and affix it to the box. which i did and mailed it back

now tmobile is charging me a hundred dollars after i notified them and did what they asked of me. Which I feel is unjustified the reps has been nasty to me and i was even interrogated. They said its nothing that they can do. They are charging me $100.00 plus taxes for the phone

Within 3 weeks i had to goto the t-moble store in lancaster CA 2 exchange my broken blackberry curve phone 4 times and they also gave me 3 different sim cards. in the 3 weeks and the problem was never solved!! so i was forced to cancell my survice with t-mobile. they are billing me for each day of those 3 weeks of service witch i did not have full service for those 3 weeks! i was getting droped calls and missed calls and sometimes could not receive or send out texts for up long periods of time.

this problem has been oing on for 2 months and they keep sending me false bills with the wrong ammount that i owed. so if i would have paid that bill 2 months ago i would have been out 354.18!!! becasue now the bill is 101.78 because i brought it tho there attentiction that the amount was wrong they have changed the amount 4 times in 2 months!

My step-daughter had a phone that was stolen. I filed an insurance claim and received another. That phone was a pile of junk as all insurance replacement phones are refurbished. Not only was the original phone free, but the refurbished phone cost me $70 and died within 2 months. I decided to upgrade her phone and order a new additional line of service for myself. Her new phone came in and was attached to a new phone number that bill collectors were calling day and night (that's another story in itself).

I decided to go ahead and order another phone for my daughter's birthday (she wanted the new curve). Upon waiting for the phone for 2 weeks, I decided to call T-Mobile and find out where it was. They said the phone was delivered, but never signed for. In looking around my front yard and entry, I could not locate it. T-Mobile said they would send another phone, but I would have to wait until they received a new color since they were out of what I ordered. I finally received the phone 2 more weeks later. During that time, my curve crashed and I contacted T-Mobile to obtain a replacement. They ordered the replacement and sent me another refurbished phone. Again, I paid for a new phone and although it crashed (not by my doing), I received a 2nd hand phone.

During all of this, I found the first new phone in my BACKYARD where apparently UPS placed it. I ended up being billed for the all the phones except the replacement one and in addition, had sent the broken phone back to T-Mobile in their prepaid pouch from UPS. Since then, I have been told by TMobile that they do not have a record of getting my broken phone and are billing me twice the amount of the new phones as a restocking fee. In placing several calls and trying to track down the phone (I was didn't write down the tracking number), I was told I had to pay.

After 9 years of loyal service and all the trouble I've had over upgrading phones, I notified them I would be switching carriers if they didn't make things right. They said the best they could do was reduce my bill by $100 when it's a $400 charge for the broken phone. I will be moving all my service to another carrier!

My phone fell in the pool and I called T-Mobile to get it replaced. I had purchased insurance on my phone the day I bought the phone. I was told to speak to the insurance company. Upon calling I was told that there Texas office was closed and that she would take my complaint and email address. I would then get an email in two days telling me if my complaint was accepted. I ask to get a loaner phone since I needed my phone. She then transfered me back to T-Mobile to ask if I can get a loner phone. I was told by a T-mobile representative that I needed the complaint number in which I never was given one by the insurance person. I was then transfered again to the insurance company to get the complaint number.

According to the T-mobile representative I can get a phone loaned if I get the complaint number. Upon speaking again to the insurance company, the person I spoke to helped me out instead of telling me to wait 2 days for an email. When she finished getting my information, she told me she wanted my creditdebit card number to pay for the fee to get a replacement phone sent to me. Well to my amazement it will cost me $130.00 to get my phone replaced! I asked what is the reason for having an insurance on my phone if I was going to be charged $130.00 to get it replaced? Unfortunately, I did not have any money at the moment and I was told to call back whenever I do so. The claim can be finished and my replacement phone sent to me once I pay the fee.

I was then transferred back to T-Mobile to see again if I can get a loaned phone. Since I had my complaint #, I was told to go to the T-Mobile store near me and pick a phone up until I receive the replacement. When I went to the T-Mobile store, the gentlemen who was helping me was rude and obnoxious. He refused to loan me a phone because my bill was due that day. I explained that my funds are to be deducted from my account in 2 business day by T-Mobile. He said he couldn't do it and I left without a phone.

I had to borrow $130.00 from a friend to get my phone replaced. Although I explained that my daughter was pregnant and due any day and I needed my phone for her to call me. I am the only person in my home with a car and I do not have a home phone!

On June 24th I purchased the updated version of the Blackberry 8120 and entered into a 2-year contract with T-Mobile. This was the worst mistake ever. My complaint is that my phone constantly shuts off during phone conversations. Not short conversations but conversations that last 15 minutes or more. A Blackberry Technical Support representative even informed me that this was a known glitch for sometime now due to a defective software patch. However, the phone is still advertised on the Internet and in retail locations.

I am annoyed, frustrated and angry with T-Mobile and their marketing ethics. T-Moblie knowingly advertised and sold a phone that shuts off during conversations. T-Mobile advertises itself as a phone company & their plans are structured so that their customers can maximize their phone usage time, however, they placed a phone on the market that does not work. I informed T-Mobile technical support at least once during my 14-day trial period about this problem and was transferred to a Blackberry Technician who instructed me to shut off the phone every day or every other day to solve this problem since it is a Blackberry and somewhat of a computer and would need to reload/reboot itself. I assumed this advice was plausible since it is a very small machine performing an abundance of activities.

I called again several days later with the same problem and the technical support person had me remove the Sim card, the battery & sent a troubleshooting signal to the phone. She then informed me that the problem may be with the Sim card and to go to a retail location & obtain a new Sim card, which I did. Several days later I again called and was told that I might have too many applications, text messages, etc saved on the phone and to delete unused programs. I have very few applications and my messages are deleted on a daily basis.

Just recently, the week of 9/8/08 I called Customer Care with the same problem and was told that I should re-download the software via the CD sent with the phone. The phone continued to shut even after I re-downloaded the software. The last straw was on 9/18/08, when, within a 45 minute period the phone completely shut off twice during my phone conversation. I again called Customer Care to see if I could get a new phone because I was disgusted with the phone & annoyed that I was still dealing with this issue.

The real problem with the phone was finally explained to me by a Blackberry technician when he revealed that there was a known glitch with the Blackberry 8120 in that it completely shuts off during conversations. I asked for a replacement phone but because I passed my 14-day buyer's remorse period I did not qualify for a new phone and that since the problem is a software glitch in the Blackberry 8120 a replacement phone would have the same problem so I could not go through my Warranty Exchange Program.

I was told that I could purchase another phone, keep the same phone and deal with the problem or cancel my contract. I think it is horrendous how T-Mobile is not willing to accept their responsibility in duplicitously selling a phone that was known to have a major problem.

I have to pay the $200 cancellation fee, obtain a new contract from another phone provider & purchase a new phone. I am also out of the money that I used to start up this ill-fated contract and the time, patience, and inconvenience of dealing with this issue with T-mobile & the support staff.

I have been a customer with T-Mobile for over 4 years. You could have called me a T-mobile spokeswomen, because I told all my friends and family how great they were, and how they should have T-Mobile as a phone provider. All that has changed when I got my Sidekick ID. Yes, the phone is attractive, and cool but it would be nice if the phone could serve it's propose.

My cell phone will not allow me to make or receive phone calls, send or receive text messages, and sometimes I am not able to check my voice mail. I am paying for a phone that is not useful to me. I'm being taking advantage of by this big massive corporation, who takes my money and doesn't provide service. You can say why not end the contract. The cancellation fee does not fit in my tight budget.

I have to be at work at 6am in the morning, which means I leave the house at 5am. A man was standing next to me on the bus stop while I waited. I felt a weird vibe coming from him, and I could see him looking at me. I took out my phone to call someone while I waited, just to create a diversion but my phone wouldn't work.

I walked off and tried to power cycle my phone which takes at least 2 minutes. I turn the phone on while still walking. The man was right behind me, so I started walking faster. I tried calling again, with no luck. I jumped into a cab that drove pass and thanked him for stopping. My phone didn't work in the most crucial moments of my life.

When calling customer care be ready for a long wait to get to a level 2 tech. Explain over and over again the problem you are having. I get a delay in receiving notification of missed calls and voice mails. Any where from a few hours to 4 days. I frequently get a call failed error when making calls . I also have received two bad phones from them. They would not work outside the city limits. It took me about 12 phone calls to customer care just to get them to send the replacement phone that did not work either.

Calls from my boss to tell me where to go on the job the next day are not received. This is a major problem. All of it just amounts to a major inconvenience and a testimony to their [terrible] customer service and phone service.

I have had cell phone service with T-Mobile for 1 year. They say I have a two year contract. I want to terminate my service because it is marginal at best. I travel great distances to work, my children have severe asthma, and I cannot make calls when I need to. I have 5 lines. I just recently bought 2 additional lines from verizon because T-Mobil service is so bad. I want out of the contract, and they want to charge me 200 per phone.

Then a supervisor Siad offered a break of 100 per phone. I said they should be paying me for poor service for the year. He said I had byers remorse and should have returned the phones in 14 days. This is outrageous. I have cell service which is useless to me. I have to pay for other service to compensate plus thier service. Do they have all the rights. Do we have any rights as customers.

I am so frustrated. I am also concerned with thier lack of concern fir my childrens health conditions. In addition to them advising me we are in a poor service area and are still trying to hold me to this contract.

My current Blackberry had become nonfunctional and I was in urgent need of a new Blackberry. I called T-Mobile to receive a new phone and they assured me that I would have one in no longer that 2 days. After 5 days without receiving a phone I called T-Mobile and the first representative informed me that they never mailed it. Then I called again and got another representative and they told me it got lost. After many hours on the phone with T-Mobile I had had enough and asked them to cancel my account and not to send me anything.

A few days later I get a phone in the mail. I was then told I have to go to UPS and send back the phone at my own expense! After sending the phone I was instructed to call T-Mobile and give them the tracking number and they said they would credit the account and I did just that. Two weeks later I get a collection notice from T-Mobile! This is completely unacceptable. At that time I called customer services to explain that they received the phone and they informed me that without the tracking number, they cant help me. I told her I called them and gave it to them after it was mailed and you mean to tell me I do everything they say and they cant help me? I ask to speak to a supervisor and I am on hold for 20 minutes then I get hung up on!

I call back, and speak to a supervisor and yet again she hangs up on me when I request to speak to her superior! Again, this is completely unacceptable. I have done some research online and found numerous class action lawsuits for issue related to mine. I have done everything and T-Mobile has done nothing but harass me with collection calls.

Pay for UPS to send back phone. Collection calls causing me physical stress, anxiety, emotional stress, and depression.

I have to much problems with my t- mobile phones I wait my one year contract and now I called to cancel and they said the contract was for two year , I went to the store where I made the contract and the associate told me, the contract was for one year but they extend one more year because they gave me discount in one of my phones , and I don't understand why made me sign one year contract if this one were for two years. now I have to pay a fee if I want to cancel.or stay one more year with out signal because that is the reason what I wanted to cancel because I don't have good reception.I don't speak very good English but is very important to put this because people needs to know what the companies are doing.

For the past 13 months I have lost very important calls,and I'm so depressed because I'm a single mother and I don't make enough to pay $400.00 for the fees, the worse thing is to keep this phone if I never have reception in my work also my son doesn't has reception in his school,Is like if we don't have cell phone.I'm just wasting my money.

Purchased 2 T-Mobile SIM cards 12/31/07 for spare phones. Tried to use today. They've given our phone numbers to someone else, cancelled our remaining minutes. Said we have to use the phone or this is what happens after THREE MONTHS. This is nowhere stated in our receipts or agreement, nor does it seem fair or reasonable.

Basically, T-Mobile stole our phone numbers and our minutes, won't do a think about it after 1 hour on the phone today.

I have used AT&T services for a very long time. I just switched to T-mbile 45 days back and bought a new blackberry pearl 8120 with them. today my screen has cracked and they refuse to help me at all saying that i need to buy a new phone. i have already spent $300 on this phone and dont think i need to be charged a penny for my replacement as its been hardly 45 days pls help.

I am a concumer with T-Mobil and have insurance on my phone. I had a problem with my equipment and I had it replace by T-Mobil who sent me another phone. I sent back the defectif equipment and since T-mobil received late, they charged $143.00 representing the price of the phone. And according to T-Mobil CS, I have to buy the phone because I did not get it to them on time.

But at my surprise, they will not give the phone they charged me $140.00 for. In other word, they keep the butter and the money for the butter, because they said that the phone is at their warhouse and they cannot send it back to me. Is that fair?

So I bought a defective from T-Mobil and T-Mobil not only keeps the money but also keeps the phone

Having been a customer of T-Mobile for over 8 years, I've seen their service improve and degrade, in all respects. Over the past 12 months it has hit rock bottom. I do not get my call waiting notice, text messages or voice mail notifications on a timely manner. Sometimes they arrive instantly other times not at all or not for hours. I have been patient spent hours on the phone with condescending individuals that want to verify everything, ask questions looking for the answers that was within the information I already provided.

hey constantly ask me if I am recording the call as they dont allow it, but will not talk to me unless they are recording it. They will not send me potential repair instructions but will walk me through the repair. Which I have done. Cycle the phone, swap SIM card, master reset, etc. They want me to be on another phone when I work with them; but that is difficult. I dont have another cell phone, I dont have a landline and when I am at work, I dont have the time to wait and spend 20 minutes trying to get to a competent level two technician and then another 20-30 minutes to re-do what has already been done.

They take the stance that it is the phone with the problem verses theirs. They are unwilling to provide a direct dial number to a competent level two technician, they insist that you go through the process, explain the problem again and again, and try the same things over and over again. And these people are experts in saying oh I understand, I am sorry, sounds like youve done that already; it is a very condescending experience.

Phone calls are recorded without notification; with no option to opt out of recording and when one says that they are recording or monitoring the call, youre immediately disconnected. Bottom line call waiting notification works when it wants to; calls are automatically forwarded to voicemail for no reason on a heather come there basis; voicemail notification comes through sometimes and never on a consistent basis; text messages will come in anywhere from immediately to hours after being sent. Poor signal areas are noted to customer service and in 8 years, not one of the poor signal areas has improved.

I have lost business as a result, wasted time in going to apppointments that were canceled, spent countless business hours and personal time, trying to fix or at least heal the problem.

I was texting my boyfriend when someone runs passed me and snatches my phone. Nobody helped me and I had to report it stolen. I called Tmobile to get a replacement Sidekick LX. They ended up sending me a refurbished LX. The phone had 2 default, one was the MicroSD chip wouldn't stay in so I couldn't listen to my music or view my photos, the other was that the power button was supersensitive because the button was crooked.

I called back and they sent me a new one. A week later my phone was stolen again. I ran into Walgreens to talk to a cop, there was no cops but the associates called them for me. Once they came I was on the phone with a representative, the cops have a way to track a phone so they asked me to get permission for them to do it from Tmobile. They refused and said they couldn't do it only in emergency cases. I explained to them it was my second time and still no help.

the next day I spoke with the supervisor and he ended up calling me irresponsible and that I should've been more careful. They didn't help me at all.

I bought a brand new T-Mobile Wing at a price of about $325.00 to $350.00 and within 6 months of purchase the screen started to go black, I could not make phone calls until the screen would refresh (which would take anywhere from 5 to 10 minutes), the phone would not ring when I received an incomming call although it would show on the bottom of the screen that I had an incomming call. I received a text message from about 2 months or so ago thanking me for my online payment for my bill, I could not send or receive text messages, I could not hang up after a call was placed, people would not get the text messages I sent them, I could not get onto the internet.

I called T-Mobile and they tried to fix the problem numerous times to no avail. They said they would send me another phone. I asked if it would be a new phone and they said they did not know. I told them I did not want a refurbished phone because my current phone is not over 6 months old.

I pay $5.00 a month in insurance and I received a refurbished phone yesterday in the mail 8/18/08 along with a flyer stating that if I did not return my defective phone within 7 days that I would be charged a restocking fee of about $380.00. I feel that since I have paid ALOT of money for this phone I should receive a replacement NEW phone instead of a referbished phone.

I started my T-Mobile service in January of 2008. I have had 5 cellular phones, two by choice. I had one I received at activation but soon upgraded to the Samsung SGH-T429. I have personally had 4 of these phones since upgrading to it and my son, who shares the plan with me, has had 3 of these same Samsung SGH-T429 cellular telephones. They continuously reboot, no matter if I am on a phone call, using the text messaging, or using the web feature. All seven phones have done the same thing. My son's phone even blocks the same websites I sent him after locating them, even though we do not have web guard on them.

We have been told repeatedly we cannot get a different telephone until we have met certain criteria, but we are not given that information as the company does not want us to defraud them. Now, we have been told as of August 11, 2008 that we can get a different phone if the most recent ones we received last week go bad. So far mine has gone bad! Now I am being told that I don't meet all the criteria to get a different brand of telephone!!

The consequences of these issues is that both I and my son have lost potential jobs as the phone either shut off during a telephone interview on my part, or because his phone would not work and he missed calls from a potential job he was hoping to get. Another consequence is that we are paying a large sum of money for service that we cannot use, thus hurting me when I could be using that money somewhere else.

I bought a sidekick LX which had problems since the day received in NOV 2007. The battery life was 6-8 hours. Lastest problem was wouldnt shut off, and charge only lasted 30 minutes. I purchased the insuance they suggested, being told the phone would be replaced if it was defective, within one year. I was told by a salesman at a T-Mobile store I was going to have to pay a $110 deductible for a new phone, mine is 9 months old. I talked to 5 people at T-Moble, a few which told me their DS was rated the highest in cell phone companies according JD Power and Assoc. I guess I got the wrong people, several times over today.

I was also told that I had to be calling on a phone other than my sidekick for them to run the diagnostics. When got to Henry, the sidekick specialist, he immediately determinded it was my battery, and guess what? The batteries are only under warranty for 3 months. SURPRISE! Henry also told me it was unnecessary for me to get on another phone, despite what the OTHER FOUR T-Mobile personnel had insisted. Hen NEVER ran any type of diagnostics, he is clarivoyant and determined it was all a problem with my battery, and so I was going to have to PAY more money to get THEIR highly touted product to even work.

I was given a number, rudely being told I was refusing to listen to Hnery tell me it was not T-Mobiles problem their product was not working, and they were NOT going to replace it, then he changed his story and said they would make an exception and replace the defective battery at no cost, by calling. When I called that number, and spoke with Stacey, she informed me they didnt sell any sidekick accessories, and wished T-Mobile would STOP referring people there.

Then I called T-Mobile back, and got a nice person initially. She asked to put me on hold. 23 minutes later a woman whose name I got was the rudest person yet I have spoken with. She was not going to replace my sidekick, even though it is in full warranty, I have to buy a new battery. I was mistaken and misunderstood anyone ever claiming T-Mobile would replace anything for free.

It is and was MY problem, she is doing nothing, can do nothing for me, too bad I wasted 23 minutes of my time on hold to get a hateful, rude, obnoxious woman who subsequently hung up on me. T-Mobile PLEASE PLEASE PLEASE have recorded all my conversations, and PLEASE immediately terminate those persons whom so rudely represent your customer service. I was told various stories, various explanations and various reasons for the phone they sell was not working. I am sure as soon as the warranty runs out they are going to have a different reason.

On August 7th 2007, I joined TMOBILE. We have a Family plan with 3 lines. Originally we had 2 Razr's and a slider. My Razr on the 9th of Aug went to a white screen and was unusable for hours. I shoulod have known right then.

The slider, the display broke in a week, was replaced for free and the same thing happened. We then upgraded to a different phone that would have white screen issues, inability to answer the phone. We called and they recommened a different style, which was a poorer phone that what we had, it was sent back and replaced with the former model.

The Magenta Razr we purchsed has been replaced 4-5 times in a year for numerous reasons. White screen, won't hang up, turning itself off , circling, pretty much whatever you can think of. This Musicxpress, drops calls constantly provided you can even make the call. Doesn't send or receive text along with the other phones.

We have spent contless hours on teh phone with TMOBILE and have ended up getting refurbished phone after refurbished phone. The service department is horribly rude.Having to spend 10 to 15 dollars per phone for shipping is getting ridiculous. I understood that signing a contract for two years would have me with TMobile for that amount of time. However to have to extend your contract everytime you get a new phone in hopes it will work is a bit much and I will never get out of this deal and contimue to have horrible service and maybe have a phone that works.

when i signed up for t-mobile i told the t-mobile service rep that i was in the constucion trade and that i need a phone that is tuff and that could handle my type of work. He told me he had the phone for me. they had a phone the the rep said was ford tuff, he stated to me that the phone had survived a trip though the ford assembley line and that was the phone for me.

well the first phone the sent me did not have a good reception i had one dropped call after another. so i call many time before i got a second phone this phone did not drop calls but shortly after i received the phone the front display sceen devloped a spot on the screen that looked like a leaf. i showed many people because it looked cool.

so i called customer care and went through all the steps including checking for any damage to the front display screen. there was no physical damage to that phone at all. so the sent me another phone so about two months went bye when i noticed a $100.00 charge on my bill. so i called customer care about the charge they said my phone was damaged and it was my fault so thats why i was charged.

customer care told me they would give me 15 days to dispute the $100,00 charge and i set up a payment arrangment to pay my bill less the $100.00 for the phone will i made my payment even a little more than agreeded on. so the day after i made my payment they shut my service off wanting the $100.00 for a phone the gave me time dispute, so i had to pay them another 95.00 on top of the $170.00 i already payed them.

Poor service so, I decided to pay early termination fee. It was cheaper to pay than to continue poor service to the end of the contract.

I paid $200.00 which created a delay in other bills.

My recently purchased T-mobile Shadow phone won't hold a charge. My phone dies after two days with little to no usage. The manual says it has 120 hours of standby time and 5 hours of talk time. When I spoke with T-mobile customer service, they acknowledged the problem but would not send a replacement phone, citing the replacement phone would not hold a charge and therefore the problem would continue. The only solution they offered was for me to pay for an upgrade.

I did not pay for an upgrade. I have to charge my phone every other day when all I do is turn it on, dismiss a few emails, and talk less than 10 minutes.

In November I switched my account from the regular service to flex-pay. I purchase and began to experience issues (the phone would lock up when attempting to place a call I would have to take the battery out to get it out of the cycle, when answering a call it would just blank out and go to the display screen, I would have to dial a number three or more times before I would get a connection and hear a ring, when a person called me they would get a message that my phone was disconnected.

I was told that the issues was the phone so I place my sim card in the first phone that I had purchased, same issue, then I purchase a third phone, same issue. I called customer service several times and received not help. I reached my limit in May 08, went into T-Mobile store and spoke with a manger Donald C. He was very helpful; with his assistance my issue was addressed but not resolved. I was told that they would change the account, and give it three days and if it did not work call back and they try another means. It did not resolve the issue after several call into the customer care and not being able to get support, went back to store.

It is June now and I was then told that there was an issue with the flex-pay network and there was no way to correct the issue. I had two options to port the number to another company or transfer the service to a prepared account. But first they wanted to change the band my account was on and give it a week and if the issue was not resolved then I could go to the option I choose which was the pay by the day prepaid account and they would cancel my early termination fees. I ask that the transfer take place when my bill cycle ended which was the 2nd of each month. But when the switch my band it changed my account totally. It switched my bill cycle date to the 18th, it made my account appeared that I was a new customer, and I was made to wait till July 18th for the transfer to take place.

On or around July 13th I began to receive messages that I had a balance on my account when I went online I had a balance of 200 dollars. I called into the store and inquired why. I was told it would be corrected and Donald (store manager) call customer care with me on the line to ensure that the transfer would happen on the 18th. We were assured it would, yet later that day while on a call my phone disconnected. When I redialed the number I was told I didn't have enough minutes to place the call, this was strange being that I was on the unlimited plan at $116.00 a month.

So once again I call customer care received not assistance and went back to the T-Mobile store. I was told that despite our earlier call, my account was switched over to the prepaid. It could not be switch back without loosing my number, and would take at least 48 hrs. I lost my information and pictures that was on the t-mobile web page (these were vital because they had picture of my apartment at move-in and other issues that I would need when moving out.) After 3 or more hours in the store I was only given $35 to get me to the 18th. And was told they could not retrieve the pictures.

After explaining all of this to Ms. B.; the three phones purchased, the issues, the months that I had to wait, the two months I had to continue to pay the $116.00. The only resolution she had was to give me a $50 credit, and informed me that I had a 194.44 (portion of the early termination fee, it was not 200 because they had already use the money that I had my flex pay account) balance that would go towards the balance. After contesting she did cancel the fee, and still only offered $50 credit. I had to pay $116.00 for two months more than necessary. I lost evidence that I will need when attempting to get my security deposit back. I had to make several trips to the T-mobile store, and spent two hours or more each time which was gas as well as time.

Now, 6 months later...I get bill with $150 outstanding, the cost of the plan for those six months. I called T-mobile and attempted to explain my situation, they said there would be a fee. I told them that I would not pay the ETF, but that I would pay the outstanding balance. The rep said "OK, i'll have them send you the bill." I got the bill, which is for $350, the 150 + 200 for the ETF. I'm calling the billing dept. again tomorrow, but I don't expect much help. I starting with a complaint here today, and with Better Business and the FCC tomorrow. Beyond that, I'm simply going to try and dissuade any potential T-Mobile customers I know from making the same mistake I did. $150 in monthly rates after I cancelled the first time. $200 in an ETF.

Ever since I started with t-mobile I have been having a lot of problems with my phone, the charging port broken twice, phone screen locks, no sounds, I switched phones 4 times, my 5th time I call t-mblile because the port was broken again it was a Sunday night but they where close, I call the next day (Monday) as soon as they open, was told my phone warrenty had ended the day before (Sunday), I explain why I was not able to call at that time, and that when I calculated the date the warrenty would not be up for another 5 days, was told there is nothing they can do,

I hang up and call again to speak to another rep. was given a different warrenty date which would have ended my time 6 days prior, I wanted to know why I was given different days by different reps, but could not get a staight answer, but was told they will go aheaded and forward the order for a new phone to a supervisor so it could be auth. only a supervisor can override the order,

I waited 4 days no phone, I called t-mobile they stated there is no order place, and do show all info about my calls in the system but nothing they can do now because i'm way pass my phone warrenty date, I ask to speak to a supervisor who told me the same and refused to place the order, so everything was left at that

So I'm left without a phone because I do not have the money to pay a new one, and have not been able to use my service for almost 2 weeks, I had to switch to another provider just to get a free phone, now they want to charge me early termation fee when I have always been a loyal customer since I started

Mobile Phone service since Aug. 2007. Changed Sim Cards. Can not make call from UK to USA. Had previous service for over one year. My Plan with T-Mobile has NOT changed. Five phone calls still not offer for resolution.

Cost to me $28.00 Plus $23.00 for calls from my hotel room in England to US. sim cards at $20.00. No suggestions on how to resolve this. I am paying for service not receiveing

Bought T-Mobile Service Plan (2 years) that included a SideKick 3 telephone and a 1 year warranty. Before we left the store, the seller could not get the phone to activate. Telephone was replaced by a new one. A few months later, the phone was not working correctly, T-Mobile replaced the phone and asked us to sign up for internet access via the SideKick as a cure to the problem. They claimed they could fix future problems via the internet. A few months later, the phone failed to work and a local T-mobile store told us to mail it in to the repair center to have it replaced it. I told them that the internet access did not work and was told that it should fix the problem now.

Some more months went by and the phone had to be replaced again. Three months went by and the warranty expired. A month after the warranty expired, the phone failed again and T-Mobile won't fix it because the warranty expired. All this time, I told T-Mobile that the whole line of SideKicks 3 they had was defective. They refused to accept it.

In my opinion, they knew all the time that the phone was a "lemon" and just waited until the warranty expired. Now they want to sell me a new version of the SideKick. Note: a search in the internet for T-Mobile's SideKick 3 problems will prove my position: that the phone was a bust from the begining. I know that electronic equipment could fail at any time, but 4 or 5 different sets failing within months to the same customer defies the normal distribution of random events. This was a totally dishonest tactic by T-Mobile. $60.00 in shipping. Gas to travel 60 miles to the nearest T-Mobile store. Weeks without phone service. Now I have to find another phone ($125.00 to $200.00 on eBay)

I've been a T-Mobile subscriber since 3/4/07. I live in Southern NJ, and work up and down the North East Corridor. I travel to New York City typically twice a week, and found that any calls I had heading North of Newark were prone to get lost. I've just dealt with it for the most part, never complaining, never really losing much business because of it. Today (7/16/08) I was in NYC, and not only experienced two dropped calls on my way to the city, but also THREE while I was standing at 34th and 9th ave. I had two more while getting home. I called tech-support on my way home, and they said that I'd have to call from a land line.

A few hours later, I called back from the land line, and a technician verified that the problem was in fact with their network. The said that they would have a technician begin looking over the towers in the N. Jersey and Metro NYC area. When I expressed interest in canceling my service, they agreed and transferred me to a "Loyalty Specialist."

Their solution was to have me buy a 3G phone, or pay a $200 early termination fee. The fine print here, as I've been explained again and again by a "customer service rep" with a script is that "you pay for the minutes, not the service. T-Mobile makes no guarantee of service."

One particular service rep, Beverly, told me that it's a "balance between what's good for the company, and what's good for the customer." I fail to see a balance here, it's incredibly one-sided.

I was transferred back and forth from supervisor to supervisor, and told repeatedly the same thing. I don't quite understand how this ethically works, knowing that the service is so terrible for me, yet this seems to be a complete brick wall. My options were to buy a new phone (this one is a year old), pay the fee, or keep my service the way it is. Since "waiving the termination fee" is not an option with T-Mobile, when will acceptable service standards become part of the equation? Unprofessional representation, loss of client accounts, reputation.

Started new service with T-Mobile in October, 2007. By July 2008 the phone I ordered had completely stopped working. After several emails with absolutely no response, I returned to my local T-Mobile store and was given a pamphlet with a website and phone number. I went to the website (my phone no longer works) and filled out the form. I was an email stating that my new phone would arrive within 2 business days.

After 4 days, I went online again and put in my claim number. It stated they need further information and gave me a link. I followed the link and filled out more information. I received and email that said my replacement phone would be delivered within 2 business days and gave a date.

5 days later I still had no replacement phone. I went to the website again and and entered my claim number. It stated I needed to fill out further information and gave me a link. I followed the link, once again, and filled out more information. I received and email saying that more information was needed and I was to call this 800 number.

After borrowing a cell phone I called the number given to me in the email. I was on hold for nearly 30 minutes. At this time the owner of the phone started to complain about her minutes being used. I terminated the call and took the phone back to the T-Mobile store along with a note, saying pretty much everything in this email. That is where the phone is now. I have since tried to lower my plan online on my account. For some reason I am not allowed to. SO, without a phone, I am still paying for service from a company that refuses to answer or resolve my issue. This is my next step. I'm sure it is one of many.

I originally purchased a phone and plan from T-mobile in May of 2007. The phone malfuntioned 2 months later, so I returned for a new phone which was a complete hassle. T-mobile then gave me a refurbished phone which was past the coverage date so I had no recourse when it malfuctioned.

My current phone only works rarely and they refuse to replace it without another 2 year contract. My phone is less than a year old and it does not work properly, but it cannot be replaced by T-mobile since the warranty is dated prior to my initial contact date. The phone's warranty expired before I had even been a t mobile customer. I have tried numerous attempts to resolve this to no avail.

I will be dropping tmobile as my carrier and they require a cancellation fee of 200$ which is absurd. I write you to tell you about the poor customer service and ingenuous practices at this company. Thank you,

It is imposssible to make calls., therefore it has affected all aspects of my communications. I refuse to be taken for services not provided.

i upgrade n purchased a cell phone from tmobile i got a defective phone called tmobile blast when i saw it nline which is where i purchased it it said battery life was 15 hrs and i ordered irt it came and has never held a charge longer then 3 hrs if you get 1 phone call and 5 text the battery is dead how ridiculous if that after you pay 173.00 for phone

i cld tmobile they agreed to send me a new battery assuming it was just battery never once was i told that particular phone holds a charge for only 4 hrs which is what i was told by tmobile supervisor thomas today after my 5th call to tmobile to resolve this .i cld 2nd time and tmobile reluctantly send me a 2nd phone of the same and it was a refubished phone which i shoulgnt have gotten becuase i paid 173.00for a new cell ,they now say it has past 14 days so too bad your stuck with it

i have written to president and ceo of tmobile and also samsung president in hopes for one of the companies to have some type of customer service policy to allow me to at least get a replacment phone that i would pay increase for and return this one towards credit on this defective samsung blast ..that is only 3 week old and tmobile is useless and refuses to help in any way ...

I have been a customer with T-Mobile Cell phone company for 5 years. 2 years ago, I purchased a BR50 razor phone from t-mobile Since then I have been having problems with the screen going black. I did purchase warranty, but really never had a chance to use it. My contract stated that within the 90 days I would recieve a new phone. What I thought was a new phone, but I later found out, it was a refurbished phone. T-Mobile did not inform me that it was a refurbished phone until the 2nd replacement. My response to T-Mobile was I purchased the phone brand new, therefore I should recieve a new phone, since my 90 day warranty had not been exhausted. I have been told by T-mobile customer service that the T-Mobile Razor BR 50 phone reception is not strong and they have been having problems with the screens going black. When I asked why are they still on the market, I recieved a I don't know!

Well after the 4TH phone replacement, I asked for a compatable phone without YET ANOTHER 2 year contract. They told me that there was not a compatable phone, when indeed there is, and they would not give me a new phone although my 90 days had not been exhausted. So yet I recieved another razor phone in late May. In July, my screen went black again. I phoned t-moble and their response was basically the same , but this time they offered me another phone with a 1 year contract. I explained to them I DID NOT WANT ANOTHER CONTRACT. Why would I want another contract when they cannot honor the first contract by replacing my new phone with a new phone.

After being hung up on I called back and demanded to speak with a supervisor, and was told to contact customer relations. I have sent them a letter with no hope in resolving this issue. As a result I have to pay $200 to get out of my contract and I feel that since T-Mobile made this phone, they should be able to accomadate their customers and not have to give them a used phone that may or may not be in adequate working condition. I currently have an additional phone from T-Mobile Samsung T-319 that I have had since I have been with the company and have not had a problem.

As a single mother it is very important that I keep in contact with my daughter, yet I have been subject to not having a phone for 5 days with poor customer service. They were not sensitive to my needing a phone right away to keep in contact with my daughter. I am prepared to contact the Executive Officers: Mr. Robert Dotson, Mr. Cole Brodman, Mr. Brian Kiekpatrick, Mr. David Miller, Ms. Susan Nokes, Mr. Neville Ray and Mr. Rob Strickland to inform them of such services that I have recieved from T-Mobile regarding the T-Mobile Razor BR50 that they currently have on the market.

The economic damage is that during the 4th phone, I purchased 2 chargers at $17.99 each thinking that it was the chargers, but it was the Razor phone. My daughter and I were left without a phone service and I was unable to communicate with her.

I have blackberry Pearl phone with T-mobile service. I purchased phone from T-mobile vendor at Costsco in Feb 2008. It worked fine for 4 months. All of a sudden it stopped working when I am at home. I am able to make calls. But not able to receive calls. Callers do not get to voicemail even. Line gets disconnected abruptly. It just shows up on my missed call list. It just doesn't ring at all. It happens when I am at home. I reported this issue to T-mobile 15 days ago.

Nothing happened till now. Spent about 10 hours discussing the issue with Tech service team. It not only happened to me but also to a friend of mine. It looks like it is happening to quite a few people in the area. Every time we talk T-mobile service team they create a service ticket or support ticket. But not able to resolve the issue. I am paying full amount for the service. As I am still under contract I can not change service provider. It would cost me at $400 and may have to pay for the new phones. It is total misuse of regulations in telecom Industry. I do not know who to approach to report this issue.

Not able to receive business calls on time. Waste of time following up the issues.

I have had 5 handsets fail on me - one of them out of the box, was promised 200 anytime minutes as a means of compensation - they were not credited & as a result was billed for overage. Was called a liar by Jeff in customer retention and had Jeff's boss tell me that T-Mobile does not guarantee anything and any problems I have I am stuck with with no way out.

I am a disabled veteran on a very fixed income - this is literally causing me to change my diet and restricting my ability to buy needed medications in order to pay for overages that should not have occured. I continue to have problems with my phone and am not receiving any assitance.

I am an extemely unhappy customer. I have documented dropping calls since Jan 2008. My warranty expired in March. Earlier today, Blackberry service agreed to switch out my phone but my phone dropped the call before completing transaction. On my call back, CSR wants to sell me a phone.

After 7+ years of being a T-Mobile customer, I am considering competitors. I am seeking a promised replacement phone. I replied to Gerildyne, Blackberry CSR, who sent me a SIM card and updating software directions. She also said she'd would switch out my phone of SIM/update didn't work.

I use my phone for business and is negatively impacting doing business.

Almost two years ago our family contracted with T-Mobile for a two-year, 4-phone service. 2 of the phones were within T-Mobile's range, 2 were not. At the time we signed the contract, we explained to the salesman that 2 of the phones would be in WV. He said that was fine, and our contract also indicated that there were no roaming limitations.

Less than 2 months ago, one of our phones broke. The T-Mobile salesman said it was water damaged. Actually, it had never been exposed to water, & we found out on our own that the problem was a bad battery (the salesman had no way of testing the battery or the charger!--even though we had told they would service the phones). The salesman tried to sell us a new phone, & a 1-yr extension of our plan. At that time we asked again about roaming charges (we weren't sure where one of us would be located in the next year), & were told that there were no roaming limitations, & shown a brochure to that effect.

On June 26, on our daughter's 18th birthday, her phone, which she had been using in WV ever since our contract started, had its service cut, with absolutely no prior warning. We had no clue that T-Mobile would do this. At first, we thought the phone was broken. When we figured out service had been cut, we called T-Mobile, & were told there was a new policy which cut off phones which made too many out of range calls! There was no reversing this policy. We were told by a customer service supervisor that T-Mobile had substituted a new contract for our original one (!!!) We have no idea what the other provisions the new contract might have.

We have been paying T-Mobile for almost 2 years, with nary a missed or late payment. We are in a rural area, & for long stretches of this time, did not have T-Mobile service in our home, & when we did, had bad connections. Moreover, those of us who live within T-Mobile range often do without service as well. So service was never optimal Now losing one of the phones has thrown our lives into disarray. The young lady who has lost her phone is now unavailable to college contacts, work contacts, and to her community service colleagues. Not to mention that she has been cut off from friends --as I say, we are in a rural area. We are now scrambling, at great inconvenience, to find another phone service. And, I suppose, we will then need to cope with T-Mobile's charges for opting out of their service before our contract expires.

I have two lines on my account. One for me and one for my son. my son's phone a sidekick started malfunctioning after 3 mons of having the 350.00 phone. he called the tech services department they tried to do troubleshooting over the phone but the problem still existed. they told them since he was under warranty they will send him a new phone. they did that and my son sent the defective phone back. t mobile sent a letter stating they will charge me 100.00 because there was water damage in the phone and that is why is started malfunctioning. my son is adamant that the phone was in no way exposed to water. i called the customer care and warranty department and they couldnt assist me or didnt want to assist me. i feel like they could easily say that and charge a customer 100.00. i feel it isn't fair.

Starting on June 25th, caller to my cell phone reached a recording stating that my phone was no longer in service. As a small business guy, this is not a helpful message. Lost calls means lost business and even worse, suggesting to my callers that my service has been disconnected is embarrassing and damaging to the perceptions others have of me.

Despite repeated calls to T-Mobile's customer service department and a visit to a T-Mobile store where my phone was subjected to various diagnostics, the problem has persisted -- even though I was told repeatedly that it was fixed. The core of my concern is that outgoing message saying my service has been terminated. One way to fix that would be to switch immediately to another carrier -- but T-Mobile would then charge me a $200 early termination fee.

Since that is probably a lot less than the business I have lost the last couple of days, I asked T Mobile to waive that fee. The company refused. I also asked if they could somehow change the message that callers were receiving that stated my phone was out of service. I was told this was not possible.

Hard to say. I know I missed calls from one organization that was at least persistent enough to send me an e-mail. I know for certain I missed an opportunity that would have netted me a few hundred dollars. However, the biggest damage is creating the perception that I can't even afford to pay my phone bill. I may never know what that has cost me.

I purchased the dash in order to send and recieve email. Ever since I hooked up internet I have never been able to reply to email. Defeating the purpose of my purchase.

I have made several calls for months now, each time, I am either connected to someone who knows nothing or am told something different. I was once sent to go to an acutal store, there the customer service person could not help me. then i was told to purchase a memory card to store my information as I needed to do a master upgrade (my phone is new and shouldnt need one- but ok). I get the card, download the upgrade. All I get is my songs that I purchase wiped out and a phone that STILL can not reply to email.

I call and they not only will not send me a new phone, they will not credit me for the past three months, and are not offering any assistance. So I am left with a phone that I purchase purley for email that does not send email. Down the 50 dollars for the memory card, down more money for loosing the songs I had purchased, and locked in a deal with Tmobile and a phone that DOESNT Work. They also informed me that since MY BROKEN phone was NEW I was not eligable for upgrades and could not cancel my account without a 200 dollar fee paid until 2010.

I shipped my daughter's phone (Sidekick 3) back to T-Mobile for repairs. I followed the directions provided by their customer care representative and sent it by UPS at the company's expense on April 30, 2008. The phone was received in their GA warehouse on May 5, 2008. We were supposed to receive the phone back fixed, or replaced by a refurbished one, within ten business days. Today, June 23, 2008, I have not received the phone despite numerous phone calls, faxes and emails to T-Mobile. Despite researching on their end and acknowledging the tracking information, I still have not received the phone or a similar replacement.

Despite having my phone in their hands, I have been charged monthly fees for service. I cannot cancel the service or I will be charged an additional fee of close to $200.

Well lets just tell it this way .My wife bought me a wing phone for a birthday present back in november of last year 07.Owed the phone for not more then 3 months and it too a dump.Called customer service and put our complant in .After going threw a few differnt departments of complaining they finely told us to take it to the nearest t mobile store in sense it had to be a corperate store to verify if the phone had any water damage to it in turn .He checked it all out and ended up calling the customer service back stating it did not have any water damage done too it .We ended up talking to them on the phone with t mobiles reps standing there with us .

Ok now after sending the phone back that was brand new (KEY WORD) .Brand new to being with .A few days later i received another one .This one out of the box looked used .Clean but used .Ok im sure everyone knows tmobile does not only try to give you grief but also replace your brand new phone with a phone that was already defective to being with .Ok onto the 2nd phone i owned it for 3 more months and guess what not only did the buttons and paint come off but the screen had little cross hatch dots if you held it up to the light a certin way to begin with !.I didnt complaine about that but i did compaline that it was non accessable and that it was locked up .My wife got ****** and took it back too the tmobile corperate store and they checked once again to see if the phone had water damage.

Ok people wake up they are stuck on water damage all the time and not that it could be that the phone was once defective to begin with from other poor soul stuck with it before.So now here it is another 3 months and after sending the second phone back we are getting billed for a phone that to being with was defective that we sent back already ,We fought so hard on this whole issue and after telling everyone our story that they are still willing to screw us stating its water damage.That there rep at the store stated it wasn't water damage.

Now we spoke to customer service again and of course they gave us the low down scoop after they don't keep notes or anything because they keep repeating thereselfs .Anyways now we are stuck with a 400.00 bill and a phone once again that is falling apart .PLEASE POST THIS AND MAKE SURE CUSTOMERS ARE WARNED THAT TMOBILE IS IN THE BIZ TO SCREW THERE CUSTOMERS AND THEY NEED TO LOOKED OVER FOR POOR JUDGEMENT OF HANDLING CUSTOMER COMPLAINTS AND ALSO SENDING OUT PHONES THAT ARE DAMAGED FROM PREVOUS USERS .Also not standing up too customers and giving back equipment that is usable !!!!

I used a Sanyo E105 for 3 years. I always used my ear piece but when the wire broke twice, I started to put the phone up to my ear. After a few weeks, a sharp pain shot through my ear! It was horrible and happened again without my even using the phone. Mind you, when I used the phone, i only used it for a few minutes at a time. Now I'm afraid that I'm in for further problems.

I have ear pain every so often. Has anyone else complained of this?

I purchased my phone in 2006 it is a nokia 6133 after having the phone for about 6 months it wouldnt let me send or recieve text messages and my phone would go directly to voicemail when my phone never rang. I exchanged it for the same model and that phone lasted about 2months, so i exchanged it again each time i had to pay 10 dollars shipping each time, anyway that phone lasted about a week i once again exchanged it,

the next phone lasted about 8 months, when i tried to exchange it my warrenty was up i had to pay 75 dollars for the same phone plus shipping that phone lasted for 1 month then people would call and i couldnt hear them and they couldnt hear me once again i exchanged it that is now my current phone i strongly believe that t-mobile does in fact sell defective phones

none to myself but all the phones exchanged where not damaged in any way when returned by me

I've been a customer for a little over a year, and during that time I have exchanged my defective dash on at least 5 separate occasions for one reason or another with the exception of me dropping one of them @ some point which I have taken full responsibility of that particular incident and was charged for a replacement. The most recent incident occurred this past Monday 6/09/08, I had just ended a call, and not even 5 minutes later I went to retrieve my phone and the entire screen was blank/white. Immediately I powered down my device removed the battery in the efforts to reboot, but it only had done the same thing!

After calling T-mobile at or around 1am (central standard time) and explaining my dissatisfaction with the overall performance of the Dash, I was informed that nothing could be done other than a handset exchange due to me being month to month in other words a flex pay customer. After speaking with John (rep), and Mitch (mgr) both out of the Oklahoma office, I was than proposed a hand set upgrade to the Wing model >PDA< discounted @ $100 off the regular price.

My dilemma is that I feel very uncomfortable with paying hundreds of dollars for another device when in fact the original device I paid the regular price (which was over $349 @ time of purchase) has not lived up to it's expectations, nor has it's life's expectancy been longer than a period of 4 months on any of the many exchanged devices whether it had been issued refurbished or brand new!

I had received a t mobile blackberry 8800 which was under warranty. T- mobile sent me to technical support to trouble shoot the issue. They could not fix the issue and transfered me to RIM for further the troubleshooting. The problem was found after being bounced back and forth from t- mobile to RIM. Finally after 4 hrs the senior technician at RIM explained that the issue was hardware related. RIM again transfered me to t-mobile to have the warranty instituted. T- mobile explained that the warranty did not apply due the fact that the phone was not purchased by me in the first place. I advised t- mobile that I only wanted to send the phone out to get it repaired and did not want a new phone. They explained that they did not have a repair center for the Blackberry 8800.

T mobile transfered me back to RIM and the RIM rep. explained that the contract with T mobile did not allow the phone to be repaired. They explained that they did not have a contract to have the phone repaired. The RIM rep then transfered me back to T- mobile to see if they would honor the warranty. T- mobile explained that RIM would be able to fix the phone and they did not know that RIM does not fix the blackberry 8800. The limited warranty states T- mobile assists it's customers by administering the phone manufacturer's warranty, by means of troubleshooting, repairing, and/ or providing replacement devices. The phone is still in warranty and yet they could not provide a center to have the phone repaired. After speaking with another RIM rep they stated that anyone with a Blackberry 8800 with t- mobile would not be able get it repaired.

After spending 6 hrs on the phone with numerous technicians and customer service reps. The phone is un-repairable not because of the defect but simply because neither company wants to repair it. The phone is $499.

In April 2008, I paid over $230 for a T-Mobile Dash and received three dysfunctional phones (one did not work as a phone, one would not allow me to exit the outbox of my text messages so I could not send/receive, the Microsoft Office functions did not work, and the list goes on). After calling quite a few times during the 14-day return period, I finally stated I would like to return the phone but was told that it was the 15th day and could not return it due to buyers remorse. Please note, I did not want to return it because it didnt look the way I wanted, I wanted to return it because it did not function.

After three additional phones failed to work and hours I had to spend troubleshooting these phones - I was told by Customer Service that I could receive the FOURTH Dash the Blackberry 8800, as this phone is an authorized replacement under the warranty?. Please note, the 8800 was launched in April 2007 so I paid full price for a phone that is no longer offered in their stores. I would not have chosen the 8800 and I do not believe I should be required to keep this or a phone that has proven to be defective. Since there is a warranty, I would like to use this warranty to RETURN the phone and receive a full credit.

I did not have a phone that worked for over a month and spent countless hours on the phone with their tech department troubleshooting and customer service returning the defective phones and requesting that they let me return the phone for a full credit.

I purchased a hot spot at phone from T-mobile. This replaced my land line phone. The calls come through my cable and then go to a router and tie into my wired home phones. I have had the service for about 3 months. In that time I have had to reset my modem 6-8 times. I had to do this because either I noticed my phone was not working or someone contacted me via cell phone or email that they couldn't call.

About 6-8 times resetting my modem did not resolve the problem and I had to spend hours on the phone with T-mobile waiting for them to reset something on their end. I now have an unreliable land line phone and 3 cell phones that get service only if we are in one corner of the house standing on one leg and exhaling. I can't get out of the service for another 20 months. Does someone have a T-mobile number or address to contact to talk with someone with the power to compensate?

No phone service. People calling and being told they have to type in a pin number. No dial tone.

On March 3,2008 I switched my service from Cingular to T-mobile. I was told I would get the phone I wanted when it came in. It never did.I called every week for about a month.Finally I was able to pick out another phone. From March 6th until Now June 5 ,2005. My phones cut out,drop calls and I have no service in my home. After numerous calls to T-mobile cust service, they sent me 2 wi-fi phones to have me sign up for hotspot. They said there would be no charge for the new phones or shipping charges since I have no service in my home.

As of today I am arguing with them on the phone about the phone charges they put there. On March 28,2008 my father passed away and one of my 3 lines was cut all the way off for no reason. Ruining my fathers burial service. After receiving my wi-fi phones I was asked to purchase the router for the 2 phones they sent me. I now am tired of T-mobile and am angry that I have one problem after another with them. I am at my wits end. I am hurt,I cry all the time and I cannot simply afford to pay for the service contracts on my 3 phones to be turned off. Please somebody help me.

Losing business, fathers funeral service was ruined,cut off from my family and friends in the middle of a conversation. My phone, husband and daughters phone cuts off everyday numerous times a day and I am going crazy from it.

I have a Razr Motorla W490. I have had to exchange it 3 times now, becuase the buttons continue to fall off. On third exchange I requested a different model do to the fact this model is defective. They refused and said I missed the 90 day period from when I exchanged the 2nd time. I was two weeks to late. They offered me a new model if I extend my contract another year otherwise they would send me the same orginal model and I would have to pay the $10 shipping fee now for a third time. They refused to waive the shipping fee the third time when I asked.

How can a company keep sending you defective merchandise that is obviously defective. I wanted to get out of the contract do to the fact they sold me a defective model. Becuse they wanted me to pay a $200 early termination fee I am forced to stay with T-Mobile until my contract expires. The folks at the T-Mobile store all agreed this phone is a bad choice and they do not even try to sell it to their customers do to the complaints.

3 trips to the T-Mobile store, 3 shipping charges and frustration. Stuck with T-Mobile until contract expires even though I am a very disatisfied customer. I just want them to provide a different model cell phone and be reimbursed for the shipping charges.

I contacted T-Mobile and was told they had a no contract plan with 1000 minutes and free nights/weekends. It was a great offer and I took a few hours to consider the plan and when I called back another representative told me the plan was a valid plan so I ordered the plan. Since I already owned the T-mobile phone through their pay as you go option they said I could just change the sim card and I paid to have one sent to me.

When the card arrived today I went to active it and was told the plan sold to me actually expired 2 months ago and T-Mobile refused to honor the agreement. So, they sold me a plan which doesn't exist.

Three hours on the phone with T-Moble trying to get them to work with me on this, plus a sim card for a plan which doesn't exist and $40.00+

On 05/29/08 I discovered that I am not getting any signal on my T-Mobile phone. I tried to login online but got message that my account is inactive. I called customer service and they told me that my account is deactivated due to extreme amount of roaming calls. Dah! My phone is always in roaming cause their coverage is not great even i reside in area where it shows covered on their web-site. The problem is that I changed address couple months ago and didn't receive mail regarding cancellation even i changed my billing address online on their web-site. I never use paper bills anyway - i always check and pay bills online. NO ONE EVER CALLED ME, EMAILED OR TEXT MESSAGED ME ON MY PHONE! Even Keyla, girl from account department, claimed that they tried to call me but maybe i didn't answer or hang up on them. I asked her straight about date and time they called and she refused to provide such info since i wasn't calling from my T-mobile phone even though she verified my identity. What a joke!

Also, online billing address change seems to be not working. Anyway, not a big deal - i was ready to change provider anyway. I was T-Mobile loyal customer since 2004 and had 2 plans with them and never ever had late payments - i used automatic online payment. I really liked their service. It just leaves bitter taste when young girl shows you attitude on phone AFTER they close your account. The good thing she transfered me to another guy who was more professional and apologized as many times as he could and was polite and helpful. They told me they can re-activate my phone for 3 more days till i get new phone. But after 4 hrs still no signal -maybe will call them again.

I always liked T-Mobile customer service. I am not too much upset of cancellation since my phone really was on roaming many times and it's about time to get new phone anyway. The problem is they should show amount of time i was on roaming and what is the limit before they cancel service. I even don't remember on service agreement that they mentioned extreme roaming dumping. Also, I NEVER was notified in advance through mail (why they have my old address when i changed to new one on my online account? If their web-site is malfunctioning is it my fault?), text message, email or phone call (i asked them about exact date and time and they couldn't provide such info). And at least they could leave voice mail but they didn't. They disconnected my phone without proper notification.

My phone does not work, I have proof that I paid for insurance for two years, but they say it was only for one year, so they won't give me a new phone.

I need a working cell phone in order to communicate with other people in case of emergencies. I don't have enough money to buy another one, I had been relying on my insurance.

December of 2005 I purchased a Sidekick II from the T-mobile store on Wilshire; loved it - had to have it. A month after having it I started fooling around on the T-mobile site and looking at the options on the phone. Well, caller tunes looked fun so I signed up. When I did an icon appeared on the page that said Your caller tunes will expire a year after purchase. Sounds great, right? I will come back to this.. So, about a year into my sidekick I have to call T-mobile sidekick support because my phone is janky. When I call I am told to do a hard reset on the phone and basically that became the demise of that phone; 1-8-7. I was told that I had to file for a new phone with a separate company, Assurion, which honestly is an ENTIRE SEPARATE COMPLAINT.

I call, I tell them what happened and then they say, 110 dollars, please. Of course I am not paying that money on a phone that I DIDN'T explode via subliminal voodoo text support. So, I paid on my base bill for 1/2 a month (while I didn't have a phone that worked) while I waited for T-Mobile to respond to my BBB complaint. And they did, they made that credit but a few months later I found out that my 110 dollars went to buy a REFURBISHED sidekick? ARE YOU KIDDING ME?

I complain again and they basically pat me on the head and say HA HA, JOKES ON YOU, SON! Why did I stay? Because of the Sidekicks options. Around two-years later the refurbished phone goes kaput, naturally and the only way they should go is when the owner takes it out, which I did. I bypass T-mobile all together and go right to Assurion. I know this is going to be 110 dollars but I am very, very, very clear that I do no want a refurbished phone. Unfortunately, I am told that they no longer carry the Sidekick II and they only have the III and lucky for me I am up for an upgrade!! I don't want the III, it seems cheap.. I want the sturdy II that can withstand my key chain in my purse and when I put large amounts of paperwork in my bag. I DO NOT WANT A PHONE WHO'S KEYPAD COULD COME OFF!

This rep then tells me that she has one left, it is a refurbished phone and that I can have that one if I like. Again, I have to say yes because this is what I want. I get it around 5 days later (I still paid on my base account on those 5 days I didn't make or get a call) and the phone came. Inspected it, looked good but began to have a SIM card problem. I called T-mobile and they told me I could buy another SIM card at any store but I was worried about all the money I had spent on the programs on my phone (you had to pay for a calculator back in the day and I wanted that damned thing back! plus, I had mass games on there.) I take it to the T-Mobile store near my house in the Westside Pavilion and one of the workers is like You're SIM is fine but here is a SIM card that you can take with you to verify. I put that second SIM card in at home and called T-mobile from another phone and basically got Call Assurion, the got you that phone. Teeter-totter! I called Assurion and they said they will send out another phone ASAP.

This is around last Christmas when this phone shows, and I know because I get it and put the SIM card in and my son slices his head open and my day then becomes a trip to the ER. While I am there I decided to download all those games I once purchased so him and I can play them while we are waiting in between doctors. On leaving the E.R., a four hour trip, THAT PHONE goes kaput. Ah, man, I can not even tell you how frustrating that moment was. Over the holidays I went without a phone simply because both parties are too hard to deal with and I didn't want to ruin the spirit, sounds corny but I respect it and I waited till January to call either company back again. When I called Assurion I was told that I could have an OG Sidekick II from the actual supplier (I think that T-mobile bought out Danger Inc.)

I get this OG model that I currently have today that had way more wear on it than normal. WAY MORE but I deal with it because it works, right? I wrote an Email to T-mobile telling them I wanted a refund for my minutes I didn't use and I wanted to get credit on all the games I had downloaded to my SIM card. I got a 15 dollar credit towards my NEXT billing cycle. Thanks. And to top it all off, this phone has an issue with the shift button and doesn't allow me to use symbols in business emails. I can't or , or # or ; because the SHIFT key is jacked. So, while reviewing my relationship with T-mobile I went to review my bills and LOW AND BEHOLD...... I have been paying on caller tunes for 3 years while NOT EVEN USING IT. T-Mobile, thank you for being such an amazing relationship. Please pack your bags and get out of my life. I am actually submitting this again, for the 2nd time, to BBB.

Frustration. I've lost time and calls. You can't look professional with equipment and the service I was given. There were a few nights I could of been left out with my son on the highway or street with no phone when there was no daylight. Family couldn't contact me (other than the Holidays because they were here.) Financially I have lost 1.99 for the past 2 years and 5.99 in multiple downloads.

I've had my sidekick 3 since Sept. 'O7 and have been having problems with it ever since. Although it sounds like this is a benefit to me. My minutes wernt running. Everytime I asked to them check how many I've used they could never tell me. My screen would freeze calls can't come in a piece on the phone pops off when I flip the screen open. I've called them so many times about diffrent issues with the phone.

They switched out my phone after me crying and hollering. I told them I was thinking about cancelling my contract but I never told them to cut it off. They cut it off I had to go to my dads to get it back on. I'm still not able to receive my phone calls even with the new phone. I wanted them to upgrade the phone and not give me the same phone since I've been havin troubles ever since I got it. I want out! Or a better phone.

I'm a stylist and I have to take those calls no calls no money. I can't keep leavin a voicemail sayin my phone isn't workin all u can do is leave a message or send me a text.

May 3, 2008 To Whom It May Concern; I have been a T-mobile customer since 2004 and was relatively satisfied with my service until the last few months. I moved to Phoenix, AZ and work in a local hospital where I take call 4 nights a week for emergency procedures. I started noticing problems with my service and coverage around the first of the year. I called in to T-mobile countless times for help with the difficulties I was experiencing, which is all documented in my account. Everyone I spoke with kept me on the phone for extended periods of time, all trying the same things with no success.

We power-cycled my phone, reset the factory settings, tried a different phone, new SIM card, put in 2 engineering help tickets, but nothing resolved the issues of my phone not having service in certain areas and it not ringing even though I showed I had coverage. I explained to the representatives and supervisor that being a medical professional on call, I can not have a phone that does not work. I was at one point told by a representative that if trying a new SIM card didnt work that I should be able to cancel my service without paying the $200.00 early termination fee since the problems I was experiencing could not be remedied.

When I went to cancel my service, this was not the case. Even after going through everything that T-mobile suggested I do to fix the problem, I was told by a supervisor that the fee would not be waived because your coverage map showed I had service at my home. The reason people have mobile phones is so that they can use them when they are not in their homes. I was appalled by the lack of understanding and the difficulty I went through trying to take care of this situation. I have done everything that T-Mobile required me to do to resolve this issue.

I will not be paying the $200.00 cancellation fee and I will be forwarding this letter to the Better Business Bureau and the Attorney General. I want the cancellation fee removed from my account immediately. I appreciate your help in this matter and hope that after this situation is remedied I can still say that T-Mobile was a great company to have service through. If the fee is not waived, I will be forced to take further action.

I purchased a Razr phone for my son. It wasn't working properly. T-Mobile promptly sent us a new phone and we had to mail non working phone back. Replacement phone they sent us stopped working and again I contacted T-Mobile. Again they sent us another phone and had us send in non working one. I noticed that T-Mobile had put a $114.00 charge on my bill!

I immediately contacted T-Mobile. I was informed that my sons phone that was mailed back had a red dot! This meant that there was water damage to the phone. Furthermore, razr phones all have a white dot when sold and if they turn red it is water damage. I was furious. I knew there was no water damage to that phone and asked to speak to a manager. Again I was told the same story about the red dot and water damage and I had to pay for the phone that was sent.

Needless to say, I was not happy and very suspicious of this Red Dot. A few weeks later, my son suggests we visit our T-Mobile store in person. On our way to the store, my son opens up his phone and is shocked to see that this phone too has a Red Dot! This is the replacement phone that was sent to us and was working fine. We get to the store and explain to the manager what happened and he opens the phone also and sees that it has a Red Dot. He goes to the back and comes out with a brand new phone still in the box and hands it to us. He then apologizes and tells us that we were sent a refurbished phone and that is why there was a red dot! He proceeds to credit my account $114.00. I was very angry to say the least.

Obviously, T-Mobile was knowingly sending us refurbished phones all along and had my son not noticed the red dot on his working phone, I would have had to pay that $114.00 fee! I feel T-Mobile is deceiving its customers and have no doubt I am not the only customer who was scammed into paying for damages I did not cause. This Red Dot may be a sign of water damage, however, for T-Mobile to knowingly send those already water damaged phones to customers as replacements is fraudulent!

I purchased a Motorola Razor Decemeber 2006. I signed a 2 year contract. On April 12, 2008, I noticed my dislay screen was completely blank. I placed my phone on charge thinking the phone went out due to low battery. However, there was no indication in the display screen that the phone was charging. Later I realize my display screen was not working.

I went to the T-Mobile retail store to inquire about the problem as I was able to receive incoming calls and make out going calls but I did not have the ability to send of read incoming text messeges or see who was calling. I approached a store representative names Drew. After I explained to him my problem, he proceeded to remove the battery from the phone and then advised me that he had no idea why my display screen was blank and further proceeded to tell me that I needed an upgrade. This phone is year and half old.

He then advised my that my warranty has expired, afte 1 year, and told me about a guy who can repair cell phones and gave me his card. He made it very clear that this guy was no way affliated with T Mobile. He as no help into the what could have happen to cause the display screen to become blank. Only saying that I needed an upgrade and then stated that I was not elgible for a full upgrade because I had the phone less then 22 months.

Due to this issue, I now have to go out and buy another phone. My contract does not end until December 2008.

We have been with no service for 4 days now with no end in site and absolutely no answers and no customer service except platitudes. They can do nothing and they are no help.

I bought a cell phone from t-mobil, the sidekick slide. I returned this phone 4 time because of the same defect. First of all the manager hung up the phone in my face. I then called back and someone named Britany told me that I could not talk to a manager because I had already talked to one and his decision stands. Once she found out that the manager Cory hung up in my face she got me another manager name Deandra. Deandra told me that there was nothing she could do for me but sell me a different phone that I did not want. The current phone that I have is defective for the 5th time and I don't want this phone. She acknowledged that this phone does have problems and that they are working on trying to correct this . I let her know that I prefer the T-mobil-, the T-mobil wing or the sidekick lx these phones are basically the same as the sidekick slide and they are the same price.

The economic damage is I spent $260.00 for this phone and I should be able to get another phone that is close to the same one that I have.

Back in October 2007 we signed on for what appeared to be a good plan for kids to have a cell phone without having to share our minutes on a family plan. The T-Mobile plan goes for 20 bucks a month, has 100 minutes and unlimited T-Mobile to T-Mobile calls. The Issue: Since October, we have experienced an inability to connect with her Kid Connect number, and have called tech support at least once per month. Each time we go through the troubleshooting 30 minute ordeal. When we get through all of that, we get a vague apology, a we are aware of this issue and are working to resolve it, and the days roll on until we call in an emergency because we again can't get in contact with our daughter's cell, and it happens all over again. We feel this is truly a breach of contract, and we think that over 6 months is more than a reasonable amount of time to let T-Mobile fix the faulty Kid Connect service. To date, the service is still unreliable, and there is no continuity of service. To date we have called over 15 times, sometimes once a week and have wasted a LOT of time on this. Is anyone else experiencing this problem? We want out of the contract without paying for early termination fees.

Stressful beyond belief when we cannot get in contact with our daughter. Several emergency situations have come up since October 2007, and our inability to get in contact with her on her cell due to the faulty service has caused an inordinate amount of stress. We pay $20 per month for a service that is unreliable. It might seem insignificant, but the premise is breach of contract. We never know when we are out of contact with our daughter. We want out with no early termination penalties, and to let others know that this is a faulty service.

I am on my 4th TMobile DASH. I purchased new in May of 2007 and I have sent them back because of different problems most recently dealing with the phone freezing and not being able to change my icons on the myfaves. I have been told by reps that I can only exchange for another DASH or pay the difference to upgrade to another phone at which time they will also extend our contract for 2 more years. I don't want to do either because I have had 4 of this phone and they don't work. I shouldn't have to pay for a different phone because my request isn't done by choice. I have contacted the FTC and filed a formal complaint and I think others should as well if you haven't as of yet. Tmobile has no desire to make this right without having me spend more money which certainly isn't fair to the customer.

They are charging me for shipping fees and they want to charge me for the upgrade fees as well as another 24 months of service. We are looking at potentially more than $3000 dollars.

On 2/16/08 I received as a gift a SIDEKICK II. I called T-mobile and added it to my account. The rep suggested that I add insurance to my phone. I was manipulated into purchasing insurance. On 2/25/08 my phone was lost. When I called in to report a claim I was told that I did not qualify for insurance due to my phone being a gift. I was told that only phones purchased directly from T-mobile are covered. I was then manipulated by Tyrese #0854816 into purchasing a new phone for $222 and renewing my contract for 2 yrs. I received the phone on 2/27/08. Upon inspection I noticed that the phone was defective. There was a problem with the speaker. I called and explained this to a rep. The rep (Towanda #345061) stated to me that I would have to return the phone back via UPS and pay for the shipping cost, only then would a replacement phone be sent to me.

The constant misinformation and run around caused me to want to cancel my phone line. I was transferred yet again to Melissa #0151599 in the cancellation department. She convinced me to remain a customer. Melissa offered to send me a new phone, and upon receipt of the new phone I am to return the defective phone. However, I still have to go out of my way several miles to the nearest UPS store and pay to have the phone returned.

As a result I have spent over $200 on a new phone that is defective and I will have to spend valuable time and additional money in order to return the device. I have wasted hours on the phone with T-mobile reps ever since my phone was lost. I was charged for insurance on a phone that was not covered. I will have to put several miles on my vehicles in order to travel to the UPS store and I have lost hours of sleep over this situation.

12/18/07 I purchased an additional line/ Samsung T439 w/ 400 messages for 4.99 and insurance. The phone was free. After receipt of phone on 1/16/2008, the phone stopped working for no apparent reason. It would only work when the flip was lifted for an incoming call. The phone was not dropped or exposed to any type of liquid. That evening I called TMobile Customer Care. The representative asked questions and gave a series of methods to try and get the phone to work. Nothing worked. We checked for water damage by viewing the color change of a small square in back of phone. Color of the square did not indicate such. Was told that the phone would not be covered under warranty if it was found to have been damaged due to negligence. However, the insurance would override any charges if the product was found to be damaged. It was never explained to me that I would have to file a claim or take any extra measures should the phone be found damaged due to my negligence.

Shortly after, I received a new phone and returned damaged phone according to instructions. Between 1/18/08 and 1/20/08, my bill was available online (days after I made the initial call regarding the damaged phone). About 2/22/08 the amount owed for the period of 1/17/08 2/16/08 was online. I noticed an extra charge and quickly called Customer Care. I was told that the charge is for the damaged phone. I was told that the phone had contained moisture, and the white square meant nothing because the technicians can spot a small drop of moisture. I spoke to 3 different reps who could only tell me that I was responsible for the charge because the warranty period was not applicable due to an "alleged" water-damaged phone. The phone was never exposed to any water. It was only a month old. On the 3rd call I spoke to Michelle. I learned that the insurance was never activated. She told me that all TMobile could do to compensate me for the lack of insurance is to activate the insurance now, but it could not be made retroactive to the initial date of my request. I cannot challenge what the phone technicians report even if I dispute it. I didn't know insurance was never activated because I had not seen bill. Was billed inappropriately for the phone based on a service that was requested, but never applied, and a free phone that was no way exposed to any water.

I purchased a T-Mobile Wing phone approx. 5 months ago, had it replaced 3 or 4 times to date (12/31/07). It has multiple and specific issues and problems. I am VERY careful about what I touch or how hard I press buttons, or which buttons I press, but it still sends messages before I'm ready; and the phone simply is defective.

I called / Emailed NUMEROUS times, requesting a credit back on this phone so I can purchase a different phone from T-Mobile that works. They refused. I communicated with a person by the name of Hiren NUMEROUS times at T-Mobile via Email, and got nowhere. Even though the service I am paying for is not available due to this phone, my other 2 T-Mobile phones work fine. I am asking for nothing other than a phone that works; they keep insisting on sending replacement phones that have the same issues - poor case design (flex), MAJOR memory leak just drain; and they have no fix, nor acknowledge the issues. I have 2 BlackBerries I use for work, no issues; this is not a user issue. This is a device issue. BTW, I paid $350.00 for this device, and requested a credit back of $250.00 to give this phone back and get something that works, but have gotten nowhere (yet).

T-mobile has a continuing habit that allows our underage children to process telephone exchanges and downloads with out parent's consent. In the matter of my Daughter, we had a phone that was damage on Sept 2007. T-mobile sent her another phone as per warranty and didn't inform me or her about a grace period to return the other phone and I had to pay an addtional $275.00 just because they couldn't tell or notified me about this policy. My daughter sent the damaged phone back to t-mobile and they kept it and still won't remove the additional charges. I called them back and asked either for them to remove the additional charges or give the old phone back. They won't do either. This is very unfair, i'm asking if you can assist me in this matter, please? I've been with them since OCT 2004 and this is the way they treat there paying customers?

I purchased a phone from one of T-mobile's stores. At the time that I purchased this this phone I had asked the sales person if the the phone was hearing aid compatible and if the the phone ringer was loud. (I'm hard of hearing.) They told my wife and me that it was. But I found out later that it rings so soft that I cannot hear my phone. I have set my phone on the setting were it should vibrate three times, then ring. Sometimes it does that and sometimes it does not. I have called customer service repeatedly on this problem. But their answer is always the same. First I have turn the volume up and then we have to try the master reset to see if this will correct the problem. Like I keep telling then trying the master reset does not correct the problem. What make this even more of a problem is that I have the service contract. But they still will not replace the phone. All they keep wanting to try is resetting the phone that is not working. All I want is a phone that I can hear. This phone is useless to me.

I purchased a phone with T-Mobile in January of 2007. Within a few months, it began to malfunction and was replaced under the terms of their replacement program. I had to pay shipping charges to have the new phone sent to me, and had to wait approximately one week for it to arrive. Several months later, the replacement phone began to exhibit the same problems as the first. The second phone was replaced in the exact same manner as the first; I again paid for shipping, and had to wait several days for the replacement. I received my third phone at the beginning of October. On November 17th, I found that the third phone had the same issue as the other two that I had used previously. I took it back to the store where I made the original purchase. The customer service representative at the store put me on the the phone with their corporate customer service department. I explained to the representative on the line that this was the third phone (same model) I had been given, and did not want this one replaced with the same model. I also told them that I thought it was unreasonable that they ask that I wait for another phone to arrive in the mail after they had delivered three defective phones to me. I requested that they issue a purchase credit to my account so that I could choose another phone in the store so that I did not have to leave without a working phone (I do not have a land line). After receiving three defective phones from this company, I did not want to be sent a fourth that would likely have the same problem within the span of several weeks, and did not want to be without service for another week. The customer service representative told me that the only thing he could do was send me another one of the same model or send a different model of a lesser value that did not have the same features as the one I originally paid for. At this point, I asked to speak to a supervisor. This request was refused. The representative refused to do anything other than send me another refurbished phone, or the one that is valued at only a third of what I paid for the original phone. I do not want another defective phone, and although I am extremely dissatisfied with this company's customer service, I do not want a refund. I simply would like a purchase credit for the value of my original purchase so that I may select a phone of comparable value and features and not have to wait for it in the mail. I have been inconvenienced by this whole mess several times already and have paid for service that I have not been able to use for a total of three weeks since January. I am upset that throughout the ten months that I have used this company for service, I have never been given a phone that works for longer than a few months.

I purchased a $100 T-Mobile prepaid card through Amazon.com, but the card does not work. T-Mobile won't add the $100 to my account, saying I should contact Amazon.com. Amazon.com says they can't access T-Mobile cards, nor can they accept them back for refund, so I should contact T-Mobile. I've wasted 2 hours-plus, and these two companies have stolen my $100. My niece's phone is useless; T-Mobile refuses to credit the phone even a few dollars so she can use it.

I have a 2 year contract with T-Mobile USA. This is after I already finished a 2 year contract with them previously. The recent contract I purchased a T-Mobile Dash. Within the last 11 months I have had 3 T-Mobile Dashes. All three Dashes have broken down themselves. I have told customer service that I do not want another T-Mobile Dash because the last 3 malfunctioned on me. I want them to replace the phone with a different device from a different manufacturer. They offered 3 resolutions. One, take another T-Mobile Dash. Two, pay more money to upgrade and sign an additional 2 year contract for another model phone. Three, settle for a Blackberry 8700g that has a lesser retail value then the T-Mobile Dash and is inferior in features to the T-Mobile Dash. I have asked them to exchange the phone for an equivalent device such as the Blackberry Pearl. The Pearl is a lesser retail valued device and also is not as feature rich. But I am willing to settle for the Pearl, because it at lest has the features I need and use. The 8700g does not. I am not looking for a free upgrade, I am not looking for a better phone. I am looking to get what I pay for. I paid $350 for a phone, I pay almost $100 a month for service, and they cannot help me by giving me an equivalent phone? They offer me to pay more money out of my pocket, take an obvious faulty device or give me a lesser phone. This is good customer service?

My phone was self dialing. I had to take the battery out of the phone to stop it. I received a bill of $600 which is twice my normal account. On 8/29 my bill went over it's limit and for five days, with a charge of $.35 a minute, added up to $320 over the normal amount. I called T-mobile to pay my bill and they told me my bill was $900, that's how I found out.

I had taken the phone to T-Mobile several times complaining about it. I was told to wait until I received the bill and they would let me know if the problem had caused a difference in my phone bill. At this point my phone was dialing so often I could not interrupt it. It would dial when I was talking, it would speed dial numbers in my phone book, even when I dialed T-mobile.

T-Mobile's customer rep and supervisor decided to count the number of 1-minute call and decrease this amount from my bill. They claim that they came up with 163 calls, and could only deduct $60 for the dropped calls. I refused to accept this misleading numerical juggling that made no technical sense. I had their reps in the T-Mobile store witness this strange activity while talking to customer service on the phone.

T-Mobile thinks I should accept the $60, turn in the telephone and forget it.

We have been a T mobile customer for the past 3 years and the service is used solely by my son, who is deaf. The Sidekick 3 phone was purchased in 2006 and he began to experience problems with the battery which was not able to hold a charge after 8 months of use. He went to the store in Rochester, NY to explain the problem and was told to call 611 from his phone--very difficult for a deaf student who uses internet for communication.

He made 3 trips to the store, then out of frustration, called me in Hawaii for assistance. It took 3 more calls and 2 more trips to the store before he received a loaner phone. He was without his handheld for 3 days (which is an eternity for a deaf person) which I considered to be an unsafe situation for him being thousand of miles away from home.

It took a total of 2 weeks before he received another new phone in April. In June, the battery was not holding the charge so he became frustrated again. He did not want to go through it again so decided to switch providers. We went to the local store in Hawaii to pay off the balance of $5.46; the store noted the account was cancelled. We just received a bill for $220.98 for cancellation and monthly service charges!

I've called to have this charge reversed and was given the customer relations department address to send a letter - no transfer call option was received. I'm in the process of writing a letter.

I have been a T-Mobile customer for several years now. I have also added my boyfriend to my account with a second line. We paid about $300 and change for my T-Mobile Dash phone being used by my boyfriend. He used it for a few weeks and suddenly it was not able to hold a charge. They sent the replacement device but sent me the wrong battery for the phone. Once I received it, I sent the defective device back in the UPS package.

In May of 07, I had a problem with my Razr phone. I told them when I returned from traveling I would send the defective phone back. Again I called T-Mobile to make sure they got the phone and they said YES they did. June 1st I paid my entire bill in FULL. HOWEVER, mid July, I go to pay my next bill and there were hundreds of dollars added to my bill. I was told to check back in 48-72 hours just to rest my mind that the charges were indeed credited. I did that and suddenly, not only were they NOT credited but also NEW charges were added bringing my balance to over $800.00. Now they are claiming they never received my Dash phone!

My cell phone stopped working 2 weeks after the warranty ended. Tmobile made me an offer. They would replace my 3 phones with new ones for $9.99 each if I extended my contract for a year. I agreed and they told me there would be a $9.98 shipping charge for each phone. I told them I did not want them then. The serv. rep. put me on hold to talk to her supervisor. She came back and said the shipping charges would be waived. When I received my bill there was a the shipping charges.

When I called Tmobile I offered to send them back. They told me the only thing I could do was pay $200.00 and buy out my contract.

Tmobile employees can say anything they want and not be held to it. I had 14 days to return my phones. I received the bill after 14 days.

I ordered a new handset at full price and had to troubleshoot it twice in the week I had it. The second time there was no remedy for the problem, so they offered the replacement. Instead of shipping it to me at no cost, they are charging me to ship it via UPS, despite the fact I had already paid shipping for the first defective phone. Three different representatives claim there is nothing they can do about it. I've been with them for 3 years and they treat me as if I signed up yesterday.

My contacts call, and I can't even speak to them with this defective equipment. I needed to call roadside assistance and couldn't talk to them either. 

In Nov 2006 I added 3rd line of service and was simultaneously billed $50.00 for a 3rd phone which was to be reimbursed by rebate. The phone was defective and I called T-mobile to complain and they sent another phone to replace the original but said I would not have to file for a rebate because the phone is now free and I would not be billed the original $50.00. I did get billed for it.

Starting in December of 2006 I began calling to find out when I would be credited the $50.00 plus tax. Each phone call lasted an average of 30-45 minutes with no results, no return phone calls and no credit. It is now almost April 2007 still no credit and I just got off the phone with Sales Administration who is telling me the warehouse is stating they never received the phone, only a bundle pack...the phone and bundle pack were returned in the same box.

I received a T-Mobile cell phone and service and within 30 days the cell phone stopped working. I contacted T-Mobile, tried changing the battery, and tried a few other things that T-Mobile suggested, but the phone was dead. Because I was a student and never at a land phone, I paid extra for 24-hour phone delivery service. But I did not receive a cell phone for over two weeks! Then the phone T-Mobile sent me did not work. I sent both phones back to T-Mobile after talking to customer service.

T-Mobile blames me, stating that I should not have returned both phones in the box that was provided to me to send the first phone back to T-Mobile. This makes no sense. If the second phone never worked and this was verified through customer service, why am I hanging on to the second non-working phone? And why is this my fault? T-Mobile reported negatively on my credit report.

I ordered a new razor phone on 2-28-07, received it 3-6-07, it was defective, was told to replace everything that came with the phone back into the original box and given an address in Ga., told to take it to a UPS store and call them with the tracking number.

I did all this, called on 3-12 with the tracking #, and received a replacement phone on 3-14. All I received was a phone, no back, no battery, no instruction booklet and no charger. When I called I was informed that I should have kept all the equipment that came with the phone, and only returned the phone, minus the back, etc. And I was informed I should have returned it in the prepaid UPS envelope. First of all, there was no prepaid envelop, and was told I was informed what not to send back, believe it or not I am capable of following instruction.

Now I'm told they will send out the needed equipment either Friday, or Monday, they're not sure which day to expect my merchandise. I told T-Mobile employees, I have now talked to 4, they needed some training as to returns and when customer can expect their products.

I have had phone service with T-Mobile since 2003. I recently ordered a pink Razr phone at the cost of 199.99; the phone broke within one month. Thinking this was my fault I ordered another at 199.99 and when the phone arrived on Dec. 20 it was defective. The connection to the charger would not charge.

I took the phone to my local store and they replaced the charger but when the charge ran out it would not charge again. I went back to the T-Mobile store on the 24th of December. They could not replace the phone and could not get the phone to charge. They offered to call customer care and have a new phone sent to me but were going to charge me again for a new phone. I had to pitch a fit to get a new phone for free.

I was supposed to receive the new phone on Dec. 28, it did not arrive until Jan 2, and when I received this phone it too is defective. I have been offered nothing but a $5.00 credit for loss of phone service. This has caused problems in my business.

I had been a TMobile customer for over a year, when one of my phones was damaged. I ordered a new "free" phone from the kiosk TMobile authorized dealer by extending my contract. I received another Samsung phone.

Almost from the beginning, I had problems with sticking keys. I went back to TMobile and I received a replacement phone. I, in return sent the other phone back, and to my surprise was billed for $100 for damages to the phone screen????? What? TMobile said the phone was damaged and out of warranty.

I was told to fax a letter, and for the rep who sold me the phone to do the same. 3 faxes later, TMobile claims they never received any such thing. I witnessed the faxes being sent. I was then told to E-Mail the situation to them, I did 3 times and nothing as a response.

Customer care is a joke. The phone was not damaged as they state, and since then, the amount has been put on a dispute?? BUT they still charge a late fee on top of that charge, so I am stuck, and I can not cancel service due to a $600 early termination charge (3 phones).

I renewed my contract with T-Mobile for another two years and they agreed to provide me with a new phone. They have sent out 6 phones, none of which gives us any service inside our home even though they said that we are in a good coverage area. I'm presently having to use a call card for long distance, as I'm unable to even get one bar to show on my phone.

At this time all I want is for them to cancel my contract with no penalty since they are not providing the service that I'm paying for.

After 2 years service with t-mobile I renewed my contract with them for an additional 2 years and at that time they sent me a new Samsung phone. Neither that one or the replacement they sent would allow me to call out from my home. So they sent a Motorola unit - no reception.

After at least 20 phone calls they agreed to send out a Nokia #6103, with a display light that kept going out after 10 seconds. I again contacted them and after 2 days they sent another Nokia (my 5th phone within a 3 week period) that did exactly the same thing.

I feel I have a right to have the service that I'm paying for and if they can't provide it then let me cancel with no penalty.

I purchased Blackberry service for an unlocked Cingular Blackberry with T-Mobile prior to leaving for a 6-week trip to Europe. I had service for 3 weeks at which point service stopped completely.

Upon my return I tried repeatedly to have T-Mobile resolve the problem, but they were unable to. I spent hours on the phone with them until they passed the buck saying it was a Cingular problem. Cingular rightly denies this as the device is UNLOCKED.

T-Mobile is billing me for two months (when I had no service) PLUS a $200 cancellation fee.

We bought the MDA a new device on the very first day it was introduced in January 2006 ($400). It has been nothing but trouble since that time.

The service is terrible. For example: camera does not work; phone turns itself off in the middle of a call; instant message very slow or does not work; popups; and you have to keep entering your password. We have sent it back three times and are presently waiting on a replacement to send it back for the fourth time.

We asked for another phone and they said we would have to purchase another one. We do not have $400 to keep dishing out to them!

I bought a magenta razor in May for what I thought was $69 after a $80 rebate. I sent in all the info and 4 weeks later, I got a letter stating that they did not receive the upc code. I sent the upc. Somehow they lost the upc, but got everything else!

I talked to Gordon the supervisor, and basically told me that without the upc code, there is nothing that they can do. I've been a customer for 6 years, so I went back to the store, talked to the sales rep and he told me to come back the next day and speak to the manager. I drove 45 min to get there, only to find out that the manager wasn't there that day and the sales rep wasn't there either.

They rip people off and don't even try to help you out when you have been a loyal customer.

I have had the T-mobile family plan for about eight month. One of the Samsung E315 had a problem so I called T-mobile for replacement. The replacement phone they sent was also bad so I called T-mobile again and got the second replacement.

When I called for warranty service, I asked the customer rep very clearly if there was any shipping or replacement charge? Rep told me, very clearly, there would be no charge because it was in warranty.

On May 4th I received my T-mobile billing statement and saw a charge of $115.95 for the replacement phone. When I called to ask why they charged me for warranty replacement I was told the phone had water damage. I explained to them: “This was the replacement phone you sent me - it was not working when I received it and that’s why I called you within few days to ask for the second replacement. How could you accuse me of damage the phone?”

The rep. told me that was determined by their technician and was a valid charge. The supervisor told me that as soon as you agree to a warranty service it implies that you agree to all the terms and conditions for warranty.

I told the supervisor I refused to buy this replacement phone. He said that was ok, but when he transferred me to customer service to get the RMA number I was told the 14-day refund policy had expired, so no refund.

The Samsung phone I received with my contract was not working properly. At random times, the phone would freeze and vibrate as I dialed. It also froze and could not be restarted on one occassion. I called T-Mobile customer service several times and was told that I had to bring it into the store when the problem was happening. I finally was passing a T-Mobile store when I was having the problem. Although they said they would replace it through the mail, they charged me ($9.95) for the shipping! I don't understand why I should pay anything for shipping a defective phone.

The customer service representative read me the company line about how much T-Mobile was spending in shipping costs for returned phone and how THEY had to lower their costs. Surely, I can understand that, she says. I'm amazed that the T-Mobile representative could think me so stupid as to agree with that warped logic. T-Mobile should be responsible for ALL costs associated with the poor quality of the phones their customers pay for with their contract. Yes, I know that T-Mobile doesn't manufacture the phone (Samsung), but neither do I! T-Mobile made the contract with Samsung and should not charge their customers a penny to replace it.

I signed up for one year of service with a free phone. The phone just froze up after 3 weeks. I called and they sent me a new part of the phone and I sent my old one back. I had no service for several weeks that I paid for. Then I got a letter stating that "under the terms of the Limited Warranty provided to you, as you agreed when you placed your repair/exchange order with Customer Care, a $100 exchange repair fee will be applied to your T-Mobile Wireless account."

This is not true. I was never told any of this, nor agreed to any of this. When I called, they said they had determined that I had broken the phone which is not true. They would not even consider that I had never dropped or damaged the phone, so I told them to cancel my service and they said they would ruin my credit, or something to that effect. I asked them if it was worth losing a one year customer for a phone that I DID NOT DAMAGE and they would not budge..

My phone wasn't working so I took it to a T-Mobile store. They tried changing the battery and sim card, nothing worked. I was told by the person at the store that my phone was covered under a warranty and that all I had to do was send the "damaged" phone back to T-mobile. This was back in November-December. I was going through my bills and was surprised to see a charge of $108.25. Apparently, they found liquid in the "damaged" handset and it was "out of warranty" and there was "nothing they could do."

I asked how liquid could get into my purse and the customer service rep said "well it could be moisture of any kind." I asked her how is that my fault? She said that "liquid damage was not covered in the policy." I hate that I was not warned that this might happen. Is T-mobile so hard up for money that they resort to "liquid damage" that is just about impossible, to recoup money?

After countless complaints to T-Mobile for replacement of a defective cell phone, a new unit was finally sent. The arrangement, required me to return the old phone, via a pre-paid (by me) mailing box. I packaged the old phone, in the supplied box, and used the pre-printed mailing label, and brought it to the POST OFFICE, not a mailbox. They are charging me $389.96 because they cannot find the returned phone. My experience in the past with T-Mobile customer service has been horrible. If not for being the least expensive, I would have discontinued my relationship a long time ago.