T-Mobile Reviews

I and my family have been with Sprint (bought by T-Mobile) since 1998. I am a 60 something year old who has somewhat difficulty with today's technology. I needed a new cell phone but have waited almost too long to pursue this purchase. Two days ago, I walked into the T-Mobile office located on Gallatin Pike in Gallatin, TN. There were 2 very nice employees there, but CiCi stood out. I explained to CiCi my lack of being a tech savvy person. CiCi stepped up and talked to me (not over my head) and explained to me the information I needed to hear in a very sweet professional manner. She truly earned 10 stars for her caring nature.

I had an outstanding experience at the T-Mobile store on North Monroe Street in Tallahassee, Florida. After dealing with a very frustrating situation elsewhere, I came into this location and immediately noticed the difference. The store was clean, welcoming, and well-organized. I was assisted by Hussain, and his professionalism truly stood out.

My comments and review are for store #9759 at 10040 Alabama St, Redlands, CA. First, some background. At 73 years of age, I have worked in customer service/project management positions for well over 40 years, in retail and transportation, as well as in the printing industry. The point is, I pay close attention not only to the service I receive, but also to the service provided to other customers, the attitude of the employees, and the way the "business feels." I observed the following: All customers who walked in during my visit were quickly greeted by the staff, even when a staff member was already busy with another customer. AS soon as a staff member had a free moment or finished with a customer, they followed up by walking up to any waiting customers, greeting them again, and briefly inquiring about the reason for their visit to the store.

🌟🌟🌟On 4/8/2026 at 4:07 P.M. I had the pleasure of working with Arthur at T-Mobile, and I cannot say enough wonderful things about him. From the moment we began our interaction, Arthur was professional, knowledgeable, and genuinely kind. The kind of customer service representative that is truly rare to find. Not only did Arthur help me resolve my issue efficiently, but he also went above and beyond by offering smart advice that actually saved me money. He took the time to really listen and understand my needs, and then delivered solutions with patience and expertise that left me completely impressed. Arthur embodies everything you could ever want in a customer service representative. Arthur is attentive, caring, thorough, and incredibly skilled at what he does. He didn't just do his job; he exceeded every expectation I had. It was clear that he genuinely cared about helping me, not just checking a box.

I want to thank two employees at the Old Post Rd location in Charlotte NC. They are "Edwardo The Great" and "Ashley The Angel." Ashley was very compassionate, informative , and understanding. I was dealing with being the POA of my brother who was in a Nursing home. He didn't know his account number or his 6 digit pin. She told me what I needed to do. I appreciated that a lot. You can say she educated me. The previous representative misled me. He had given my brother another plan and didn't tell me I had to come in a T-Mobile store not a Metro T-Mobile to get that new plan.

Amazing that at time of plan purchase, associate explained how I was getting a discount on this plan and plan price, internet prices and phones. We went with the deal and now paying WAY more than we agreed upon... Thanks T-Mobile for two years and that's it...

They're equivalent to Boost Mobile. Having to reconnect my router over a drop of rain or the wind blowing too hard. (It takes close to 10 min, which I find ridiculous!) My service freezes and barely works in my job area. Clayton, MO. The entire day (yes, there's a wifi option) Service does not cover all local areas.

This is one of the worst companies that I ever done business with. I tried to use the 20 day cancel option since they do not allow you to not have a voicemail. For weeks they drag me along having me try every possible remedy to remove, disable or cancel the constant notifications if I did not check the vm. After my cancel period passed they informed me that it is not possible to disable it. I had to buy the phone so that I could leave T-Mobile. I cancelled, paid them off, took off auto pay and got a verbal promise (I know) that I was done with them.

I am absolutely furious with T-Mobile's customer service. I called to change my current phone plan and asked how to get a refund for the positive money balance sitting on my account. Instead of explaining the policy or helping me transition the funds, the customer service representative immediately hung up the phone on me. It is completely unacceptable to drop a customer's call simply because they are asking about their own money. T-Mobile's support has gone downhill, and their staff would rather hang up than solve a basic account problem. Avoid this carrier if you want transparent billing or respectful customer support.

This company is a train wreck. They bought US Cellular, and have been changing customers over piecemeal: first routers, week later phones, then voicemail and every time it's a shit show. Had to go without cameras and door locks for a week at the shop, can't use voice mail and on and on. Call center in the Philippines, some hard to understand. They reset my Sim for some reason, 3 hours without phone. I'm sure they'll pay somebody to put this review at the bottom of the list or race it altogether, But had to vent a bit.