T-Mobile Reviews

I and my family have been with Sprint (bought by T-Mobile) since 1998. I am a 60 something year old who has somewhat difficulty with today's technology. I needed a new cell phone but have waited almost too long to pursue this purchase. Two days ago, I walked into the T-Mobile office located on Gallatin Pike in Gallatin, TN. There were 2 very nice employees there, but CiCi stood out. I explained to CiCi my lack of being a tech savvy person. CiCi stepped up and talked to me (not over my head) and explained to me the information I needed to hear in a very sweet professional manner. She truly earned 10 stars for her caring nature.

I had an outstanding experience at the T-Mobile store on North Monroe Street in Tallahassee, Florida. After dealing with a very frustrating situation elsewhere, I came into this location and immediately noticed the difference. The store was clean, welcoming, and well-organized. I was assisted by Hussain, and his professionalism truly stood out.

My comments and review are for store #9759 at 10040 Alabama St, Redlands, CA. First, some background. At 73 years of age, I have worked in customer service/project management positions for well over 40 years, in retail and transportation, as well as in the printing industry. The point is, I pay close attention not only to the service I receive, but also to the service provided to other customers, the attitude of the employees, and the way the "business feels." I observed the following: All customers who walked in during my visit were quickly greeted by the staff, even when a staff member was already busy with another customer. AS soon as a staff member had a free moment or finished with a customer, they followed up by walking up to any waiting customers, greeting them again, and briefly inquiring about the reason for their visit to the store.

🌟🌟🌟On 4/8/2026 at 4:07 P.M. I had the pleasure of working with Arthur at T-Mobile, and I cannot say enough wonderful things about him. From the moment we began our interaction, Arthur was professional, knowledgeable, and genuinely kind. The kind of customer service representative that is truly rare to find. Not only did Arthur help me resolve my issue efficiently, but he also went above and beyond by offering smart advice that actually saved me money. He took the time to really listen and understand my needs, and then delivered solutions with patience and expertise that left me completely impressed. Arthur embodies everything you could ever want in a customer service representative. Arthur is attentive, caring, thorough, and incredibly skilled at what he does. He didn't just do his job; he exceeded every expectation I had. It was clear that he genuinely cared about helping me, not just checking a box.

I want to thank two employees at the Old Post Rd location in Charlotte NC. They are "Edwardo The Great" and "Ashley The Angel." Ashley was very compassionate, informative , and understanding. I was dealing with being the POA of my brother who was in a Nursing home. He didn't know his account number or his 6 digit pin. She told me what I needed to do. I appreciated that a lot. You can say she educated me. The previous representative misled me. He had given my brother another plan and didn't tell me I had to come in a T-Mobile store not a Metro T-Mobile to get that new plan.

The staff at the TMobile store were great. Once you purchase a TMobile phone and plan there are nonstop daily texts about the TMobile life. It is so nonstop it feels like cult messaging. To turn off the messages I blocked TMobile. But the 4 accounts you need to access to opt out of 3rd party sales and information gathering is impossible to open or select opt out.

T MOBILE IS THE WORST. I was actually going to switch over to save money. I changed my mind because they didn’t tell me I had to pay off my phones from Verizon first. They charged an activation fee for 5 phones which I told them I didn’t want t mobile anymore. I was on hold 1 1/2 hours to 2 hours. They switched me around. A supervisor was so unprofessional and was screaming at me. I can’t believe they scammed me out of an activation fee that I didn’t want, $128.00 later.

Poor customer service in the store on Lindell and on the phone. Both on the phone and in store had miscommunication. They were both telling me different things. I only had my phone for two days, and they charged me the restock fees, which I wasn't aware of being a new customer. I went back to my old service due to having metro family plan. The plan was to get a new phone with the family plan, T-Mobile plus wifi but I'm disappointed. So it's a no for me. Also, both managers in-store and on the phone did not help the situation, and there was no quality service.

15 year customer of T-Mobile with 4 lines. They broke their own Price Lock Guarantee twice! The first was a few years ago at $6 per line now again in 2026 with a massive forced migration of approximately 8 million legacy plan customers to more expensive modern plans. The transition results in monthly price increases of up to $6 per phone line. A sympathetic customer service rep tried but failed to find a way to honor their un-contract promise which states "Qualifying mobile wireless accounts activated before April 28, 2022, received our Un-contract Promise. The Un-contract Promise is our commitment that only you can change what you pay for your monthly talk, text, and data rate plan. We will pay your final month’s recurring service charge if we raise prices, and you choose to leave." Three strikes, you're out! I am moving to another company immediately and will never again patronize T-Mobile.

I had a good plan but now it's trash!! They broke the contract. Just greedy people at this point