T-Mobile Reviews

Hussain was knowledgeable, patient, and very respectful throughout the entire process. He took the time to listen to my concerns, helped me select a new phone that fit my needs, and made sure everything was set up correctly. What I appreciated most was that he did not try to upsell me or pressure me into anything—I felt like he genuinely wanted to help. The level of customer service I received here was night and day compared to my previous experience. I left the store feeling confident, satisfied, and taken care of. Thank you, Hussain, for your professionalism, friendliness, and excellent service. This is exactly how customers should be treated.

One customer simply came in to pay a bill. Another customer was returning what appeared to be a router. It appeared that, while the store does not handle returns, a staff member explained that the customer could drop it off at UPS or FedEx. The staff member printed a shipping label, provided a carton and packaging materials, and assisted the customer in taping up the carton. The customer was very pleased with the service they received. (It felt like she was embarrassed to return the item, and the way they were assisted made them smile and remark how great the service was.) Another customer (a senior citizen) needed assistance with their phone because they had downloaded some apps and didn't know how to remove them.

I was there for two reasons. The first was to ask whether they could replace a phone battery. That they were not able to do. However, I assumed this might be the issue, so I also brought a new phone, and they were able to clone my old phone onto it. The store's atmosphere was warm and friendly. This happened on a weekday, just after the store opened. The store manager, **, whom I met for the first time upon walking in, was professional, very knowledgeable, had great customer service skills, and appeared to work well with the other employees.

Not sure what else to write except that while most companies strive to provide or train their employees to provide good service, providing customer service at the level I witnessed during my hour or so at the store is beyond what is taught in classes. Please let the staff at this store know that they went above and beyond, and my shopping at this store was an enjoyable experience, not just for me, but for every customer that came in while I was there.

T-Mobile is incredibly lucky to have someone like Arthur on their team. He deserves full recognition for the exceptional experience he provided, and frankly, he deserves a raise! If every customer service representative in the world brought the same level of dedication, kindness, and expertise that Arthur does, this world would truly be a better place. Thank you, Arthur, for making such a positive difference. You are a shining example of what outstanding service looks like.

Marie D. 🌟🌟🌟

When I came to T-Mobile I found out Metro T-Mobile is just a partner. Then this was where "Edwardo The Great" finished the deal. He showed my brother how to reset his phone and everything. See my brother had a stroke and some things take him a little longer to grasp. But everything turned out just fine. I want to thank your company for these two employees. They are sweet as pie. Thank you TMobile!

The bad part is the phone is one payment from finally being paid off. I have never ruined or broken a phone since having one and don't understand what's going on with this one. I know it's not T-Mobile's fault that this battery is doing this and I should have gotten the insurance but like I said, I've never mistreated my phones. Didn't think I would ever use it well, guess they win, now I have to buy a new one. But hesitant if I want the new galaxy? Any suggestions?

My billing was completely messed up for the first few months. At one point they were only charging me $49.07, which showed they clearly had system issues. Customer service was frustrating and unhelpful every time I called. Things got even worse after I paid off my contract on March 6, 2026. T-Mobile delayed transferring my number to Consumer Cellular for about a week, and I couldn’t make outbound calls during that time. The issue was only resolved after I threatened legal action and complaints to the FCC and BBB.

Then they charged me a $20 termination fee, never properly sent me anything about how this was applied and later reported a $105 balance to the credit bureaus without sending written notice first. Overall, this was one of the worst experiences I’ve had with a phone company: misleading promotions, billing problems, poor customer service, transfer issues, and credit reporting problems. I would never use T-Mobile again.

I called back to get Unlimited after I signed up, no longer available they say. So I called and ask about what can I do? They say check back next month. I check back next month. They say the same thing check back next month all the while I’m getting to use my home Internet that I’m paying for maybe 8 to 10 days before I run out. Then I told yes they have Unlimited finally available. The area will get you started. Then I get a notification saying I’m reaching my data to say I don’t understand that doesn’t make sense.

I have Unlimited and I’m told there’s no record of that previous conversation. Unlimited is not available in your area. After another two hours back-and-forth phone calls they say, "OK we fix the issue. You now have an additional 200 GB that you could use. If you go over that you may experience slower than normal speeds but you technically have Unlimited next month." Cubs I’m not even at 100 GB and my Internet’s not working so I called and told, "Oh I’m sorry there’s no record of this conversation that you had last month." Completely frustrated. Completely ridiculous. They lie every time you talk to him. Do not get this service.