Sprint PCS

No help with technical support. Take your company and send it straight to the Dominican Republic! Where the man could not understand my language and I could not understand his. By the way, my lawyer will contact you!

I have been with Sprint/Nextel at least 17 years. Service has never been so bad. It's funny the two local tech centers that I have been in are in bad reception areas say the techs. If I'm on a call and driving for more than three minutes, it drops the call and during that three-minute conversation, both ends are every other word. Sometimes phone won't ring for a couple of hours. I'll look and would have five to six voice messages. If I have to make an important call, I have to borrow one of my co-workers' phones that use other carrier. I'm paying for a service that doesn't exist. I'm switching carrier next day or two and my wife informs me I'm going to have to pay $300 termination fee. That's sick. I have no choice. Phone is starting to lose my work.

I signed up for service with Sprint and purchased an iPhone. I have had the service for only a few months. Since I've had the phone, the phone service is constantly giving me problems: Poor connections (I get about one of every three words) and calls going directly to voicemail. When I called to complain, Sprint sent me an Airave to help with my connection. It didn't help. When I called again, they said it's because they have been working on the tower that is closest to me but they couldn't be sure when the work would be completed. I asked them to waive the cancellation fee. They agreed but only if I return the $200 iPhone I purchased from them!

When I signed up for service, I requested the "unlimited everything package" and was told the price. What I was told was just about $5 more per month than T-Mobile, but I could get an iPhone so it was worth it. So I switched, but when I got my first bill, it wasn't "unlimited calling" so I then had to upgrade the services and pay $30 more per month than I was previously paying. I've had nothing but problems with Sprint since the day I signed up with them. Do not sign up for service with Sprint! It's a bait and switch with horrible service. The whole mess has cost me over $500 not to mention, all the time and business I've lost!

I have been with Sprint over 10 years. Last summer I got an Android. Sprint technicians are the only ones that have ever adjusted the settings. Now, they are cancelling my service because of too much roaming. I have unlimited everything or thought I did.

When I go to Sprint.com and log into my account, I am offered 3 additional lines to my existing family plan at the cost of $9.99 per additional line. Two weeks ago when I called the customer service, I got the same response that there can be three more lines that I can add at $9.99 per month. Today, when I tried to add a third line for my daughter, I was told that my plan is grandfathered and a third line can not be added. What they tell and show online is not always true, so be aware before you do any business with Sprint.

My cell phone had just been replaced by Sprint/Asurion. However, my replacement phone was not working properly. It continually rebooted. I took my phone to the Sprint store above. After giving the phone to the technician, I was told it would be about an hour and a half because they were swamped. After returning, I was informed by the technician that my battery was defective and it was out of warranty. He also stated that he had replaced the battery; however, the replacement battery may give me the same problem. The problem I have is this: Why would you replace a battery with a known defective battery? I have to wonder if my battery was actually defective. This is not the first time that I have had this experience with this store.

I was posting a resume out of state. It didn't go through, always lose internet service, paying way too much a month for limited access. The only reason I switched to you was the affordable 3G/4G phone. MetroPCS never let me down, except their phones are too pricey. I love this phone. Please make it right so I can post an out of state resume. Is Sprint available in Waukee, Iowa? Be willing to stay with Sprint if you improve service/access.

I requested electronic signature protection and defective phone equipment protection. I have been waiting on my phone since 6-28-2011. I am a traveling sales marketing associate for the postmaster of San Bernardino, CA postal service and it is vital that I have a cell phone for daily communication. I have exhausted all resources to get monetary reimbursement for service not rendered due to the fact that I do not have my phone and I continue to pay for a phone I do not have.

In the recent past month, Sprint finally acknowledged that they would send me a phone after insisting that I had to pay for a replacement phone through Asurion. A cell phone was ordered by the Moreno Valley Sprint store on 6-28-2011 and Sprint has denied any involvement with ordering a phone. I was told by the store manager on that day I was to receive a phone at my address within 3 business days; it was on the day that I finally caught up with him after 3 months of not responding for phone sale into a new contract and after just coming in the store to replace my daughter's line. I asked the rep if it was a new contract due to the fact that I had been a customer since 2004 and I had returned phones due to not being told that I had to enter into a 2-year contract and he told me no.

I completely trusted his word. Later, after receiving a high bill, I inquired and found out it was a new contract and I was 2 weeks over the 30-day turn-in date and that I was fully aware to return the phone. That is why I requested electronic signature protection due to the fact that I simply swiped my card thinking that I was signing for payment of an upscale app phone for my school-age daughter. He lied to me. I was told by the supervisor that he was going to be investigated; nothing came out of it but a high bill. Also, I disputed amounts that I have been charged since from the time my daughter's phone was added on, I am missing monies. With the burden of proof all my continued complaints with Sprint (broadcasting communication, formal complaint and official e-mail complaints), I have asked over and over for compensation (monetary).

It would be as small as the highest in small claims, but I really would like a lawyer due to punitive damages as it has affected my job with lost calls and being not informed where I am to report when changes were made because I have no phone. I work as early as 4 am and until 8 pm. I drive through a rural canyon with a used car and have had several disastrous situations with no phone and no communication with my husband, daughters and family. I am fully disgraced and emotionally ill behind Sprint's negligence. I'm restricted to US mail. Please mail **.

After 10 years of service with another company, we switched to Sprint so my husband could get a direct connect phone. We got the unlimited data plan and from day one I have trouble connecting to the internet. I called almost daily and sometimes two or three times. Every time, I would reach a different customer service rep and they would have me reset my phone and go through several steps. I had this problem everywhere. It didn't matter what town I was in. I took videos and even screen shots of the "no internet connection" to no avail. Finally after I spoke with a customer service manager and he told me I shouldn't complain about occasionally not having internet or it being slow, I immediately switched back to my old cell phone company. Now they are trying to charge us $700 for early termination fee. Do not go to Sprint.

I joined up with Sprint at the recommendation of a coworker and I regret listening to her. I have the iPhone 4 and if it isn't bad enough that this company doesn't support 4G on this type of phone, I am always experiencing dropped calls, slow internet connection speed, and multiple failed dial attempts. Do yourself a favor and do not sign up with Sprint.

I have been experiencing problems with Sprint service since the end of January 2012. I can't receive incoming calls at least 3 or 4 days out of the week, text messages either don't come through or won't go out. I have been calling Sprint at least twice a week. I have also taken my phone to Sprint to get tested and I was told that my phone was fine and the problem was the towers. Since this has been going on way too long, I asked if they would waive the $350 cancellation fee but they refuse. This is so frustrating because they still keep billing me for the full service when I don't receive what I pay for.

On approx. 04/25/12, I noticed that my phone had not rang for a while. I called Sprint and was told a problem with the tower and that a ticket was filed, etc. This was the same story until 05/07/12 when Fred, a supervisor, told me they would not have the problem fixed until 05/10/12. On 05/10/12, they tell me that the reason that I have no service at my home is because I live just a little outside the tower's service reach and that the dish are pointing the wrong way. My service had been fine until mid-April. Today, while at the Verizon store, I was told that Sprint had removed one of their towers in this area. I had asked one of their phone reps if there had been any equipment changes made in my area which they denied. Anyway, they insist that I pay $350 for early cancellation for a problem that is not mine but their failure to deliver service. By the way, "Rachel", a supervisor, told me my service is fine outside my zip and that I should wait until July and my service would be just fine.

Poor service, lack of attention, system needs much tech support. I have a Samsung tablet. This was to be the greatest thing since sex. It worked great for about 2 weeks but nothing but problems. They recently told me I needed a new MiFi. Okay, $35.00 great. If it fixes the problem, it could be $3,000.00 and I would pay for it. I have spent 8 plus hours at the store and my office manager have spent 5 plus hours on the phone. I rarely connect or stay connected. It will not send when working, and recognizes everyone but my WiFi.

I ordered a Phone Connect from Sprint. It was the worst decision I made. This thing never worked. The sound was horrible, it dropped calls. I called customer service many times, and technical support from Sprint, but to no avail. Even I took this thing to a Sprint store, where they told me there was nothing they could do. What do you suppose to do when something like this happened? Call the provider; in this case Sprint, they never helped me. I decided to cancel the service and go to a different phone company. Now Sprint wants $223 from me. Why should I pay, this thing never worked the way it was supposed to. It is a rip-off. I am a person that has to work every day to support a family. So, you go to this company that offers you this great deal, and then they give you a product that they don't back up.

They say I signed a contract with them for two years, but their product never worked the way it was supposed to, and their customer service never helped me, so what should a person do? Walk away from them. That's what I did. Sprint should not be selling this product. They are basically ripping people off. Thanks.

I have been with Sprint for almost 7 years now. With 3 phones on my account, for the last month and a half, I have been getting more dropped calls than ever. The person on the other end cannot hear me as well. I have contacted Sprint numerous times but the issue has not been fixed. This guy calls me every day for repairs saying, "they are still working in your area." This is horrible. I think I am going to end my contact as of today, can't take much of it!

We've been with Sprint for over 11 years. And we have 5 lines on the account. 4 of the phones are smart phones. The network in the north central part of Indiana is in the worst shape I've ever seen it. Calls are dropped, or they never go through (network error or issue). Text messages won't go through at all. There are ones that are sent, and the other phone will receive the same message over and over for up to 2 days. We have 2 of the EVO 3Ds, and the data is so poor that we wait to use a free WiFi.

I still use my old EVE 4G phone on WiFi, so I can use my Google number to make free phone calls and text messages. Most of the time, I carry both phones, since the Sprint Network is so ** up and unreliable. The signal is so poor at our house that Sprint sent us (at no charge, thank God) an Airave unit that you hook to your DSL or cable service. The only good thing about this unit is that it's plug and play.

Here's a list of things that don't work. The phone calls don't get transferred to a Sprint tower and then back to the Airvana as you move back and forth. There's a known flaw with the unit that affects text messages from being sent and received. And there's no fix as of yet from the manufacturer. The Airvana unit doesn't work well with Sprint's Family Locator either. Since the Sprint network is broken and Airvana is defective, it's a bigger headache to have it plugged in. It will remain unplugged and on until Sprint gets this major fustercluck fixed. I'm not sure why Sprint is even sending these Aivana's out with so many bugs, with all tower/network issues going on around.

We purchased a Sprint Connect and it never worked, plain and simple. We took it back to the store inside of 30 days and were told that we are only allowed 14 days to return it (it was on the 17th day we returned it). We tried to get the issues resolved but were told that with the towers in the area that we lived in, the service would be sporadic at best and that the 5 immediate towers showed dropped or non-completed calls when they evaluated the 23 minutes we actually tried to use.

My name is Suresh **. I lost my phone, which was a BlackBerry Curve, traveling to Florida and I called customer service yesterday, which was April 29, 2012. I'm paying insurance for my phone from the last 8-10 years and I asked them to replace my phone, but they said I have to pay a deductible amount of $100 to get my phone back. I was asking them, "Why should I pay $100 for the phone?" and they're comparing with my car insurance. Recently, I had an accident to fix my car and it cost me $12000 (twelve thousand dollars!), but my deductible is only $500. Not only that, they allowed me to rent a car for 34 days and they paid the money. How would you compare car insurance with your insurance for asking $100 for reinforcing my phone? I'm very much upset.

Today, I called at 7:15 pm to upgrade my phone to iPhone 4S. As Sprint required, I paid $215 (two hundred fifteen dollars!) through my credit card and I requested them to send the phone as soon as possible. They don't even know when I'm going to receive my phone. The customer service and the manager treated me horribly after making me hold for 2 hours and 20 minutes on the phone. The manager named Ronnie (his ID number was ** and that's what he had given me as a manager) doesn't even know how to talk with the customer. I'm a customer of Sprint for the last 12 years and paying every month at an average of $230-$260. This is the way you treat your customers? I don't know what response I will get from Sprint. It's so unfair how you're treating your customers. I'm ashamed being a customer to Sprint.

My Sprint phone has had issues since Feb 2012. Tons of dropped calls. Phone does not ring but goes straight to voice mail. I called customer service multiple times. Very rude reps. They claim all the towers in our area are broken and scheduled for repairs. I told them I have little to no service (at $80 a month) and asked what they could do. Answer was "nothing"; in fact, one of them told me, and I quote, "What do you want me to do about it?" I asked for her supervisor and was told he was not working, got connected to another person claiming to be a supervisor, who stated that the cell tower in my town affecting my phone service was being worked on as we spoke. Nice try, Sprint, my husband works for the police department in town and the tower is attached to the water tower. He looked out the window. Guess what? No service people! Nice try, Sprint. I can't wait until the contract expires. This way I can "Sprint" as fast as I can away from them.

I signed up with Sprint in July 2011. I have the family plan with myself and my husband each having a phone. My husband has an LG. He had to call them two months into our contract because he was having problems with the update it did. They sent out a replacement for him. I was having continuing issues with my Samsung Intercept. It wasn't letting me do pretty much anything with it. So I called and spoke to a representative about it. They were extremely rude to me so I asked to speak to a supervisor. The supervisor only got on the phone to defend the person I had just talked to instead of listening to my concerns about my phone. That person was also very rude! I was on the phone overall almost 3 hours trying to get my issue resolved and it didn't happen. I accidentally pocket dialed them and an hour later, I was sent out a replacement phone.

So I haven't had my replacement phone long, and I'm having the exact same issues I had with my previous one. My husband is having the same issue he had with his previous one also. So he called up there to talk to them about it. Nothing was resolved. I called a week later to tell them that both of our phones were having the same issue. The woman on the phone was extremely rude to me. She sent me a ticket to take my phone to a Best Buy (because a local Sprint store is over an hour away from me) to have them call to troubleshoot my phone.

I took both phones in and they called Sprint. The guy in Sprint Tech Support was the rudest yet. My phone kept freezing in the Best Buy guy's hand while he was attempting to troubleshoot it. The guy told him to reset my phone without even asking me. So I was handed the phone to talk to him. I told him that I was unwilling to lose all of my information again on my 3-month old phone for it not to change anything. He said that I had to take it to an actual Sprint store and I explained that it was over an hour away. He's the second person that tried to call me a liar because their screen told them it was only 27 miles away from me.

They are in Texas, I'm in Wisconsin, I'm a little familiar with the city they are sending me to and it definitely is over an hour away from me. He told me, "Well, Ma'am, take it or leave it. You either let me reset your phone, or take it to a Sprint store". I asked him if those were my only options and he went into a rant! I handed the phone back over to the guy from Best Buy and he was yelling so much that he had to hold the phone away from his ear. He eventually hung up because he couldn't even get a word in to let him know he was back on the phone with him. I left there in tears.

I called back the next day to file a complaint. I made it clear that those were my intentions. The 1st guy tried telling me that I was eligible for an upgrade but my husband's not for another 13 months, so he would have to wait on a new phone. I told him that I did not call for that. I called to file a complaint. I was sent to a second person. I was also polite to her. She tried selling me a new phone too. I explained that again, I was not interested in that. She sent me to her supervisor. He was pretty nice, listened to my complaint about the tech from the night prior and then hung up on me in the middle of our call.

I pay $190 for service (almost $20 of that for insurance and repairs) and I can't get one polite person to stay on the phone with me. My husband works on phones for a living so I'm very compassionate when I'm on the phone. I explained to them, I need a functioning phone because I have 2 special needs children, with significant medical needs. They were rude about it and basically said that it was my problem. I don't understand why they can't even be polite? That is their job!

Twice in a month, my Sprint internet hotspot was turned off because I was "over your spending limit". My spending limit is $150, but when you add Sprint's surcharges that say "Sprint surcharges are rates we choose to collect from you to help defray costs imposed on us. Surcharges are not taxes on you or amounts we are required to collect from you by law", then my account goes over the limit. I asked customer service if they could allocate the surcharges to my bill and not my spending limit, and they said "impossible!". So for the remainder of my two-year account with these deadbeats, my hotspot service will be interrupted because Sprint's surcharges are going to take my spending limit over by $2.51 every month!

Their surcharges are a part of my spending limit! The only solution, "call in each month when you get close to going over your spending limit and we will extend your bill out for you". What! You mean interact with that automated machine each and every month? Are you kidding me! So needless to say, I'm already good and pissed off just one month into my 2-year contract.

I have had service with Sprint for over 1 year. The phone that I was using, I really liked, but it started having problems in February so I went to the Sprint store. They said they could not fix the phone so I said I wanted another one just like it, but I was informed that they did not carry that phone anymore so I wanted to upgrade. I was informed I was not due for an upgrade for 3 months. I told them, "Well, just cancel my service," and wow they said, "Let me look. Oh, wow! You just got qualified." Imagine that.

I decided on the iPhone 4s after asking many questions about using it in Kuwait which is where I live more than 7 months of the year. I was assured that it was international and was unlocked so I purchased it. I love it, came back to Kuwait yesterday and now finding out today they won't honor that my phone is an international phone and it can be unlocked and they refuse to help me. What they want from me is to use their service that is international and pay out the nose for their service. So fed up with their lies, I am canceling my service with them and will move to AT&T. At least with AT&T they will put me on a military suspension while working with the military in Kuwait. Well, I just got off the phone and it is official - I fired Sprint. Sprint sucks!

I added a phone and upgraded my phone. All we were told was we had 14 days to use the phone. If it didn't work or like it, bring it back with the receipt, box and contents. The phone had texting problems and tech support couldn't fix it. The phone I wanted to switch to was on national backorder. When I finally got that phone, it had texting problems and tech support could not fix it. So I took it back within the 14 days. Both times, yet I was charged $36 per phone activation as I did not bring it back within 3 days. No one, not even the manager who set up the second phone said anything about the 3-day policy! I have been on the phone with Sprint for almost a month, practically everyday! When I call now, I have to go to the Priority Response Team. That is how bad it is!

They are so hard up for money they won't credit this. The one phone was on backorder and I had to wait almost a week! The other tech support kept the ticket open and called me each day till I had enough and took it back! I will not recommend Sprint and regret adding a new line! Run, run away anyone thinking about going there!

I called Sprint to see about service. Sprint said I was in their service area and will have great reception. I switched carriers and when my phone came, I activated it to have poor reception. It always shows me as roaming and I have dropped calls. I do not have a home phone because I use my cell phone. Now I truly have no phone at home (I am not exaggerating). I was on the phone with Sprint explaining (for the 4th time) and they had to keep calling me back because of the dropped calls. I told them the areas that I travel to and they cannot explain why I have poor service. They blamed the phone. I went down and spent an hour at the Apple Store dealing with the phone. They told me it was not them. I went back to Sprint and they don't even know what some of the symbols mean on my phone. I told them I want out because I cannot go without a phone. They told me too bad. I have been complaining since the first week. This is nothing new. I need a phone company that can provide decent service.

I started my service with Sprint in March of 2011. Upon my starting service, I had to pay a deposit in the amount of $200.00. I was told that if I stayed in my contract for a year, I would be refunded my deposit. However, this is not the case. Sprint managed to find a way to cheat me out of my money and tell me they are applying my deposit to my bill. This is false advertising and I would like the public to be aware of how Sprint scams the consumer out of their deposit. I have called and spoken to supervisors and countless customer service representatives, and my matter has not been resolved. This may even make me want to change cellphone carriers.

I purchased two phones. I was told I had 14 days to return them if needed. No problem. Well, my phone refused to charge. I returned it 4 days later. They said they couldn't give me a different phone. They only replaced it with the same that didn't work. I did not want the same phone with the same issues. So I decided to return it and get my money back. Of course, that was an issue. I paid cash, but they were unable to give me a cash refund ($200). That was an issue.

It was going to take them 2 weeks to send out Carlos (rep) who began to give me attitude and began to argue with me. He had horrible manners and horrible customer service. I refused to argue with someone so ignorant. I accepted the issue, verified my address, and left unhappy. Two weeks passed, and no check came. I called the store, and they said to call customer service.

I called customer service. They said that was an issue with the store. I called the store. They were rude and refused to give me their name. I called customer service (This went on 3 additional times.) and finally spoke to a manager who agreed to call the store for me in order to get answers. After her stating they gave the runaround, finally she got to the bottom of it. She was told by Jose that I changed my address. I never changed my address. I've been at the same address for more the 15 years. I believe Carlos changed my address in order to be malicious.

Finally, I was told by customer service that I would be contacted by the store. I waited another week; there's no check and no call. I called the store and left three messages on three different occasions over a period of a week. Finally, I contacted BBB. I received a call, and finally, I seemed to get somewhere. I explained what happened and was in high hopes of finally getting my money. And here I am still with no check. It's been another two weeks. I'm still waiting for my $200. On top of that, I'm being charged an additional $200 for the line that I canceled. I only had it for four days. My level of frustration is at an all-time high. I'm hoping to get some answers and my money.

I sold an expensive smartphone that is totally dependable on data to even operate. During peak hours, the data network is unusable. My device is only good for voice calls, but that's not why I purchased it. I was told by a Sprint rep that the tower was over capacity months ago and she said there were no plans to fix it. Sprint markets a truly unlimited data plan, but I cannot use it when I need to. Every application that is data-dependent, times out with "no internet connection". Yet, every rep tells me it's my phone. I have 3 phones on my account and all 3 are affected. I think it's a bold lie to advertise unlimited data when there is no data. Also, Sprint reps flat out lie over the phone to get you off the phone. Inexcusable!

I have been a Sprint customer for the past 10 years. On 04/18/2012, my services were cancelled. The reason was my phone was roaming and it was cheaper to cancel my service than to keep me as a customer. I was never notified of the problem Sprint had with my service. I talked with several reps, and no one seemed to care. I switched from rep to rep, until finally, I was told there was nothing they could do. I find that hard to believe. I knew nothing about my phone roaming, and I explained that several times. But again, no one seemed to care. I would like to regain my services. I did nothing wrong.

My daughter's cell phone keeps having the same speaker issue, YouTube works a week later, the phone freezes and the phone needs to be turned off and back on. Sprint store in Lancaster keeps changing it for the same one but new from the box, and days later, the same issue. All they say is that Sprint policy is only to replace it for the same phone. So in other words, Sprint expects clients to come in every week to change phone for the same problem? That's ridiculous, isn't there a way the phone can be replaced for another phone in same price range? I understand if I had the phone for months, but this issue has been going on since the phone was purchased. Sprint sucks with policy, that's not a good satisfaction for Sprint to have on their clients.

Sprint has the worst customer service around. With limited internet options, we selected Sprint's MiFi device. After about 5 months of sporadic connection, hours on the phone with the inept help desk, and hundreds of dollars in computer repair fees (another result of the inept help desk), we contacted the company and cancelled the MiFi in August 2011. Oops! What we call "cancelling" service, Sprint calls a "seasonal service plan". Imagine my surprise in February 2012 to get a "welcome back" letter from Sprint along with a bill for $10.51! There were more hours on the phone with their "outstanding" customer service department and the opportunity to repeat this story endlessly as I was transferred from department to department. There was a promise by the last person on the phone that the "service would be cancelled and all fees waived" - until March 2012 rolled around and I got another "welcome back" letter along with another bill for $10.51.

I repeated the phone process in March and ended with a promise to "cancel service and waive all fees." Here comes April along with a bill for $55 - the cancellation fee. This prompted me to hop in the car and drive 30 miles to the nearest Sprint store so I could look the Sprint representative in the eyes and tell them just what a crappy organization they have. Here is the response: "I'll be able to help you with anything, but I can't credit your bill." Really? What a great concept for "customer service". After a slight meltdown in the store, I'm back in the parking lot on the phone with customer service - with the "retention" department, to be exact. 45 minutes into the call, I decided to head home again as I continue with Sprint's "soft hold" and my customer service rep browses through pages of notes to determine whether anyone ever told me all fees would be waived. Yes, she sees that in there, but they now have to write up a proposal to see if the fees will really be waived. Would I mind taking down a reference number? Sure, let me pull over.

After 10 more minutes of "soft hold" and something in the rear view mirror catches my attention: the flashing lights of the highway patrol pulling over to see what's going on. Great! I'd like to make a citizen's arrest at the Sprint store because they are a bunch of thieves! Now, I have to wait to see what they will do to resolve the problem. Probably nothing. I never have had a bit of trouble with our Verizon account and have had Verizon phones over 10 years. How does Sprint stay in business?