Sprint PCS

Sprint fraudulently charged my account $99 for the Apple Care that I declined multiple times at the Sprint store in Washington, PA. On November 17, 2011, I purchased a new iPhone 4s. After declining the Apple Care coverage, the $99 charge showed up on my December bill. I called Sprint to have it removed and was told multiple times and a few more calls that it was taken care of and that I would be receiving a $99 credit to my bill. After no success, I received a voice mail from a Sprint representative saying that the $99 charge for the Apple Care would have to be done by Apple themselves and that Sprint cannot credit the $99 to my account.

So, on January 26, 2012 at 6:04 PM, I spoke with an Apple representative who gave me a case number and employ number and said that Sprint would be contacting me in about 10 days and giving me a credit of $99. During the phone call with Apple, I gathered that this was an ongoing issue with Sprint and the Apple Care. She told me they set up a team at Apple to deal with this issue.

I spoke to Sprint again today, February 10, 2012 at 9:00 AM; and I was told there was nothing they can do and that I have to take it up with Apple and that Apple would have to issue a refund for the $99. My problem with that is none of this is my fault; it was done by a Sprint employee committing fraud and I should not have to even deal with Apple. If there's any attorney's looking for a lawsuit, please contact me. All I want is the $99 credit that I deserve and anything extra could be a bonus for your self. I just want Sprint to suffer for this.

There is a sameness here that should be obvious to anyone who reads this pile of complaints. Sprint-Nextel seems to care about just one thing: you paying them money. There is no customer service. People at Sprint-Nextel routinely promise anything and do nothing or blame the customer for some failure. This seems to be a dishonest organization; dare I say it, a corrupt organization that has zero regard for anything but their compensation.

Last winter, they changed something that stopped my MiFi 2200 internet connections. I went from high speed to no speed. I called, I complained to customer disservice and I even wrote to senior executives, including President Dan Hesse. Nothing was done. I was paying monthly for zero. They promised again and again to fix things and did zilch!

When I stopped paying them, they sent me the usual demand junk. I did what they had done to me, ignored them. But, then, they upped the ante by putting two questionable collection agencies on my tail who demanded over $300: North Shore Agency and Bureau of Recovery. Go ahead, Google "complaints Sprint" then the same for North Shore Agency and Bureau of Recovery. You will find the sameness, questionable practices. No one of authority is paying attention and these people are taking advantage of the inattention.

I've heard that for every one written complaint you see, there are hundreds or thousands who will not write anything. So, what does that tell you? It suggests to me that they routinely lie and cheat hundreds of people daily.

I am not going to pay them. In court, I will introduce my letters detailing what didn't take place. I will also introduce the multiple complaints on various internet sites to show a pattern of unresponsiveness and lying. This January, a year after they failed to restore my internet service, I got a hot-spot through AT&T (previously Cingular) who has provided me with excellent service since 1992.

I am filing complaints against Sprint with the local district attorney, the state Attorney General, the U.S. Attorney General, the Kansas Attorney General, the Federal Trade Commission, the Federal Communications Commission, the Wall Street Journal, USA Today, the New York Times, the Better Business Bureau in Kansas City (which I read has nearly 100,000 complaints against Sprint but refuses to reduce their rating to less than C because they [BBB] cannot bite the hand that feeds them), The Washington Post, the Kansas City Star, 20/20, 60 Minutes, Time, the Postal Inspectors, on and on and on.

Use your imagination; surely you can think of someone who might give them the scrutiny they so richly deserve or you can support my complaints with regulators and the press that Sprint seems to be an outlaw organization. These Sprint strong-arm tactics need to be stopped. If you are not joining me in my crusade against these people, then the old saying goes for you: if you are not part of the solution, you are part of the problem.

When regulators see how unresponsive and abusive Sprint is, some one of them, perhaps all of them, will descend on Sprint and punish them big time. If this is the only place you complain, it is like one extra drop of water over Niagara Falls! Don't just sit there, do something! Sprint will regret it if enough people make loud noises.

We joined Sprint in April 2011 and have paid approximately $1,500, for wireless phone service since then. Beginning in September/ October 2011, I began experiencing problems with basic phone service. We were informed of the outages in the Roswell, NM area during November 22, 2011 to January 12, 2012. Sprint even posted a public apology on their website addressing their commitment to resolve interruptions in service. Unfortunately we never restored dependable cell phone service with Sprint. This has had a significant impact on our family. I care for my children and newborn baby at home, yet I was rendered incapable to communicate with anyone. The significance of this is that I have to be able to call for help in the event of an emergency. With the undependable service I had, I constantly worried I would be unable to call help when it was imperative. Or to call my husband to inform him of any problems, he was also unable to call during the day to check on us, or ask if we needed anything for him to bring home.

We applied to become treatment foster parents, and had already completed most of the training and were preparing to be licensed this month. Yet due to our poor cell phone service we were denied. They stated that all treatment foster parents must have available communication at all times. Due to Sprints intermittent service, we are prevented from becoming licensed until we have established fully reliable phone service. Therefore, effectively diminishing income we were anticipating. If you need any further reference to this, I can send the denial letter from the Treatment Facility that we received. I could even have an individual from that agency speak to you as well.

This contributed to our decision to terminate service, and because we now will have to pay to resubmit our application and attend training again, as a result of Sprints inability to resolve service issues in a timely manner.

I am challenging the current charges to my account. Sprint posted an announcement acknowledging the service problems within the Roswell area and apologized to customers for any inconvenience. Yet we are being charged an early termination fee of $300.00, because we did not fulfill the obligation of our contract. I will continue to pursue Sprints breach of contract that resulted in the termination. Sprint has a responsibility to uphold their service terms, and failed to provide the same level of service established when we signed contracts. My family struggled for the last two months, during major holiday times, in the belief service would be restored to the original operational system established when we joined. Yet service was never fully restored, and due to our patience in remaining with Sprint we are now denied from employment as treatment foster providers and will incur additional fees just to reapply. Plus Sprint is charging us the cancellation fees, and full billing during months of publicly announced outages. We attempted to resolve this issue with customer service and were informed that credit could only be issued if we stayed with Sprint. Yet, I am aware that other customers have been released from their contracts without penalty, and substantially credited for past billings during the outages. They were shocked to see my bill and charges, wondering why I was not granted the same level of assistance they received.

Sprint contractually obligated me as a customer, and then failed to provide reliable service. The everyday ability to call friends, family, or conduct business is the basic premise that established cellular communications from traditional landlines. When temporary issues arise and this is interrupted, it is inconvenient. Through your poor support in the past months and the detriment of paying for a service as vital as communication in which no confidence of dependability exists, an apprehension develops and one will be unable to call for help when it is necessary. Then to be informed by Sprint that this is unfortunate but suitable is appalling. Plus the knowledge that the fees applied to my account have been relinquished to other customers accounts affected by the same service issues, and additionally they received partial credits on billing starting November 22, 2011, upon which I paid my bills in their entirety at the beginning of December, though we did not have full service.

We experienced prolonged service issue that negatively impacted our holiday arrangements, income potential, and robbed our basic realistic expectations for dependable service combined with poor customer service, that offered no clear resolution. Ultimately this became unacceptable when other companies are providing suitable service to the Roswell area.

I have sent my complaint letter to Sprint and all has been ignored.

I opened an account with Sprint in 2002 and when I got married, I added my husband to my account. When we terminated our services in Dec 2010, the account had a zero balance. When I viewed my credit report, it said I had a delinquent account with Sprint with a balance of 271. I called sprint customer service and they informed me that I had two separate accounts. They said I closed an account on August 2007 and opened an account with my husband in august 2007. It makes no sense to me because I never changed my number or closed an account which would mean I would have to pay a cancellation fee. I tried to speak to them and tell them that I am not at fault but they keep giving me the run around. I asked them why would they let me open an account when I already had an open and active account with them? and why did they not tell me I had an existing second account balance with them the whole time I supposedly had a second account? Furthermore, when I terminated my services they told me I had a zero balance. This incident has made me delinquent on my credit report when it was not my fault.

I cancelled a phone line (**) on October 15th 2011 and was told by the sales associate that when I opened another line, that line would be cancelled. To this date, the line has not been cancelled as of today and when I called, I was told that I was supposed to have called myself to cancel the line. I was never told that I needed to call to cancel this line! I was also met by two very rude representatives tonight when I called. It is unacceptable for Deborah to speak to customers the way that she spoke to me and I am so disappointed that I was treated so badly by someone who call themselves a supervisor! This is an issue that a representative messed up and Deborah has the nerve to blame me! Unacceptable! Now, I am over $100 out for this line that I have continued to pay for and I have to pay a $50 term fee! I have been a Sprint customer for a very long time and tonight, I am here to tell you that I will be shopping for a company who doesn't steal their customer's money. Your customer service was terrible tonight and I certainly hope that you don't treat every customer this way!

On Monday, February 6, 2012 my internet stopped working on my Sprint Blackberry. I called Monday and after about 45 minutes on the phone with a technician, he said I needed to take it into the store. The next day, Tuesday, February 7, 2012, I called again. This time I am told that there is an outage in the area with no estimated fix time but to call back when the connection was restored and I would be compensated. In the meantime I'm checking my phone all throughout the day and night anticipating that it will back up soon. On the third day, February 8, 2012, I called for the 3rd time. Again, I am told of the outage and then the bomb: estimated fix date is March 26, 2012. What? Unbelievable! Unacceptable! I have been a Sprint customer for nearly 15 years. I have never heard of such! Looks like I will be switching carriers! What in the world has happened? Super Bowl capacity issues? Who knows? No explanation! I'm extremely disappointed and angry. I cannot be without the internet for nearly 2 months. I cannot believe that they expect me to!

I called customer service. They could not help and transferred me to a message machine as a supervisor and no one returned my call.

I have been having several problems with my third HTC Evo - this time it's touch screen problems (you can't answer phone calls), involuntary auto dialing (when you lay the phone down it calls the last number in your Call History), erratic charging (sometimes the phone charges sometimes it does not - with Sprint chargers by the way - also this is the third phone I have had that gets VERY hot when you charge it). I could go on.

I took the phone to my local Sprint store. They said come back in 1.5 hours. I did. The employee said "the phone is not charging properly so we have ordered a new phone, it will take 5 days, and we can sell you a Sprint charger in the meanwhile". I asked why they had not checked the other items and made it clear that I receive about 75 -100 business calls a day on the phone, that the cell number is my advertising number and that I could not afford to shut down my service to customers for 5 days. The employee said there was nothing he could do. I asked the employee "What would you do if you could not receive calls in your store for 5 days" - he said "We wouldn't get any calls" and gave me my phone back. I called Customer Service while in the store.

The employee who answered made absolutely no effort to find a solution for me (I am a 7 year customer with a Hotspot and 2 Evos on 2 lines). I asked for the Customer Service Supervisor - she was equally unhelpful an actually yelled at me on the call. She was extraordinarily unresourceful. I explained several times that I needed a solution for a few days while they got me a new phone. I begged for a loaner or some alternative so that I could receive customer calls. The supervisor was difficult, loud and rude. She refused to help. Finally I asked her to talk to the store manager to see if he could give me a loaner. She spoke to him. He smiled after 2 minutes and handed my phone back to me and walked away. I now have to call forward my phone number to my son's phone and borrow his phone for 5 days or else I will lose a lot of business.

I had Sprint 4G wireless hotspot service from February 2011 until January 2012. Our device was a Sierra Wireless 3G/4G hotspot. Our agreement was that we would have unlimited 4G service and a 5G monthly 3G service. Obviously, we did everything in our power to maximize the use of the 4G service. Only problem was, the device kept flipping in and out of 4G coverage. It would either default to 3G, setting the meter running, or it would drop us out. We stood on our heads trying to get this service to work. Finally, in exasperation, I called Sprint and got all sorts of weird stories about why this was my fault. I was sent to the Sprint store, where the device was tested. The techs looked a little sick to their stomach when they handed the device back to me and told me it was working fine. I brought it back home and had the same problems.

Finally, Sprint agreed to replace the device with the same model. Same problems. They wanted to bill me $35 for a maintenance fee and I got them to drop that. After I expressed my displeasure, they said they would make it up to me by knocking $10 a month off my monthly service fee. I thought they were trying to make it up to me... until I got my bill the next month and found that they had removed the unlimited data service completely and socked us with a $155 data overage fee. I called them up, talked to them into cutting that in half, and tried to go back to the plan with unlimited 4G service. But the service was worse and worse. And we kept getting hit with data overage fees, no matter what we did. Minimum $155.

Finally, in December, we switched our phones to another carrier, switched to Clear wireless and cancelled our Sprint account. And then to our shock and horror, we were hit with a $364 data overage fee. I called them about that and they said sorry, they had forgotten to notify me that we were now on a data restricted plan, despite the fact that we were still paying for an unlimited data plan. They did remove that fee. Unlimited wireless internet data was never delivered by Sprint. Our bill complaints were responded to by evasive and sometimes deceitful responses.

I recently opened up an account with Sprint and my nightmare began. There were all sorts of problems occurring instantly. First the webpages wouldn't download; then market apps started disappearing. I made repeated phone calls about the ongoing issues. I did some background checking into their customer reviews. Sprint's customer service reps are like drones. They just sit on the other end of the line while you talk. They appear to be unprofessional, unknowledgeable, and hearing impaired. They treated me like a suspect. If this wasn't bad enough, the phone issues never got resolved. Guess what? I stopped paying them.

They sent me an email saying they were going to send my now delinquent account to a credit bureau. Do I care? Nope. A Blackberry doesn't have enough screen diameter for a webpage. This phone should be sold as a message and text phone. I read about the spy software Sprint had unknowingly on customer's phones. I don't recall giving them permission to snoop around in my phone. I guess this is why the phone wasn't working properly. They want me to put up $93 and some change a month for a junk phone. In their dreams!

This is an update to the post below about the identity theft. I received a call from my local law enforcement this past week, explaining to me that Sprint is now claiming since it didn't happen in my home state. I have no right to file charges, even though they told me to file charges through my local police. Since my account was hacked, it is not a jurisdictional problem, because no state laws were broken. Really? The detective handling this case was furious and his exact response to me was, "I've never seen anyone stonewall a detective and pretty much dare me to do anything." Well Sprint, congratulations, this detective has now turned this over to the county D.A. and we will pursue from there. I may not resolve this but I can guarantee you I will remain a thorn for some time to come.

I signed up for Sprint's unlimited 4G mobile hotspot service in June 2011. This month (January 2012), I was notified by email that I had gone over my 3G/4G plan. After calling Sprint's customer service, I was told that I was notified in October that my plan would be changing in November. How was I notified? By a 3-sentence, 8pt font on the 4th page of my 17 page bill. How the heck can a company get away with this? They broke the terms of our two-year agreement and I will do everything in my power to make sure that this is brought to the attention of everyone I know. I am also filing a complaint with the attorney general in Texas. I can only hope and pray that Sprint gets what they deserve.

I set up for international service while in the Philippines, and it did not work. I am very unhappy with the service. I switched to Sprint for this service while I'm overseas, and now I am considering dropping Sprint for lack of service and no response from customer service department

I have had my phone since 1997 or probably earlier. They are showing since 2003 and I always have had the same number. I have called the Sprint office and made arrangement and the phone was still interrupted. I also was told they would not charge me reconnection fee, so now they are charging me 2 $35.00 fees, which was not my error since I called to make previous arrangement. Even though I call back, they put the phone back on. They apologize and they state they would not charge me. They are charging me for Jan. and Feb. of 2012.

Sprint customer service is awful! I have a phone that was under warranty and covered by insurance. The phone stopped working properly. I called Sprint and they directed me to the Sprint store. I went to the Sprint store and waited almost three hours for them to look at my phone and determine they could not fix it. I would not have minded the three hours if they had just told me to leave and come back, but they kept telling me they were looking at my phone and it should be a matter of a few minutes. So I left the Sprint store and contacted Sprint by phone again and they mailed me a replacement phone that arrived three days later.

After about two days, I discovered the replacement phone was faulty. I contacted Sprint. They sent me back to the store again. The store could not fix it. I called Sprint and they mailed me another phone. After less than 24 hours, the second replacement phone is determined to be faulty too. Here we go again. So Sprint tells me to go back to the Sprint store again. It was the same result. The store could not fix the phone. I called Sprint and they were supposed to send me another phone. I waited for 5 days and never received the phone. I call Sprint only to find out that a phone was not mailed to me. Why not? The answer I got was that the customer service rep I spoke to last week did not have the authority to replace my phone. No one at Sprint contacted me about this. I had to call them.

So at this point, I am without a working phone for over a month and I have spent countless hours on the phone with Sprint. I have been calling Sprint from a temporary AT&T GoPhone that I had to buy at Walmart. I had to buy a phone just to be able to call Sprint and sit on hold for hours. I was on the phone with Sprint today from about 5 pm to 9 pm and I was disconnected three times. They did not call me back after any of the disconnected calls. I had to call them and start the process all over again each time.

The sad thing is that this happens to thousands of people everyday that have a contract with Sprint, AT&T and other large phone companies. Why are they allowed to do this? I just hope a new technology comes along soon that will put these greedy and out of control phone companies out of business. The big phone companies like Sprint have too much power and can just tell customers whatever lies are convenient for them to avoid helping a customer get a phone that works. They also constantly lie about their rate plans and coverage areas. To me Sprint is just a gigantic and well organized scam.

Okay, I got my HTC Evo Shift for Christmas, and ever since the first day I've had it, the phone has had problems non-stop, and at first, I thought it was that my grandma had messed it up, because it used to be her phone, but when she had it, the phone worked perfectly fine, and now the phone doesn't, and its been like that since the first day I had it. Since I don't have money or insurance to pay for a new one. I don't think this is fair that Sprint doesn't know how to make phones that work, and I really think I wasted my money on a stupid company, and phone like this Htc Evo, and like Sprint. I hope you guys can really help me, because I have no problem with going to the Sprint Headquarters, because I'm not the one who is going to leave unhappy.

I have one of the new Android Sprint phones. One of the features on the texting is the use of a microphone and it will translate my words... which would be a great time saver... Right?! Well, as I was talking, there are times something completely different comes up, that doesn't even sound the same.

Well, quite a few times, I was saying something and it comes up with red flag words such as "** you", and "sex", and "**" and "**"! Right in the middle of a sentience! Once, it said that I was putting a ** baby to bed! Once it said "** you" just right out!

I called the Sprint customer services and spoke with the people who rerouted me to the next higher person (supervisor). They told me there is nothing they can do about this problem. I would have to call LG and find out who makes the program. I just don't have time for that! What is their job?! Shouldn't there be some sort of word deletion that can happen at the root of the source?! Look, someone made the mistake of leaving these words to these programs, there should be a recall to fix it! I am not the only person who has this problem! Yes, I am ** because no one cares enough to take care of the problem! They say that people like the words, they like it, but only until they get fired, which would be an easy enough thing to happen!

Sprint sucks. Just got my bill and learned that I have to pay for surcharge, premium data add-on. May someone please tell me why Sprint acts like we are dumb, by making us pay $8 for insurance. I love how fancy they put my insurance payment, $4 premium and $4 service/repair.

Customer service told me, surcharge is like tax I pay at the grocery... but the paper stated, surcharge are not taxes on you or amounts we are required to collect from you by law. Surcharges are charges incurred to recover costs associated with governmental programs, and certain taxes imposed upon Sprint. The amounts, and the components used to calculate Surcharge amounts, are subject to change. Sprint is basically telling me, I have to pay their bills. A law suit sounds great to me.

Requested a call from a supervisor over phone issues with my EVO 4G. This was the second EVO I had after the first one had a host of issues and had to be swapped for another one after much hassle and effort on my part. Ariel promised a call back in 24-48 hours from a manager, which never happened.

Attempted to escalate my call to a supervisor, James put me on hold for 1.5 hours so I opened a chat with Sprint until I reached a manager and complained about the hold (that I was still on) and tried to once again reason with getting a working device or to be released from my contract to be provided service elsewhere.

On 1/11 Katherine (agent) sent me to Patricia in escalations, promised to investigate my case and call back. On 1/14 Patricia left a message that I would need to take my phone into a repair center again for evaluation.

On 1/15, I took my phone into Sprint Repair Center. Confirmed defective, reports were filed. They said Sprint management had to grant me a different phone.

On 1/19, I called Patricia again to inform of service center verdict. She said she was leaving on vacation and Ben P. (Day Manager) would call me for sure. There would be no fees involved with me getting a difference device. Ben never called.

On 1/31, Patricia called back after two voice messages by me. Said she would speak with her manager Stacy W. (Night Manager) and call me back. I called back after 15minutes and said they would not swap out my device for a different one, and they would not release me from my contract. Patricia claimed it was the service centers decision which phone I got. Patricia gave me John M. (Director) email and said she would have Stacy or John to call me soon.

I'm not holding my breath...

I called customer service about my phone that I just got 2 months ago and it is defective. The account manager was very rude and said it's not there problem and I have to talk to Samsung. Wow!

In October 2010 I purchased a Sprint phone, a 4G Epic. The phone was defective so I exchanged the phone, unfortunately the new phone I received was also defective. Within a week of exchange, the Sprint store refused to return or exchange for a new phone even though the new the phone was defective. After numerous calls to Sprint and sent back and forth from repair and Sprint store still it couldn't get resolved or a phone that worked finely.

After two months of back and forth, I was told I had to pay another $100 and do warranty on the new phone so I paid $100. I was then sent a refurbished phone that was also defective. After going back and forth between repair and customer service and Asurion and 2 sprint stores, 2 states and 13 replacement phones (that were continually verified by Sprint were defective when I received them), I then found out I never should have paid the $100 for Asurion warranty because the phone was new. After that, I found a number for corporate at Sprint. I called the number and a rep was assigned to my case.

After going over the issues with her, Sprint agreed I should not have paid the $100 and said they would credit my account back and since I still had a defective phone, they would send me an envelope. When I received the new phone I had to purchase, they would credit my account $100 for my 4G Epic. Here it is now, 2012, Sprint has my phone but I do not have my $100 credit. To make matters worse, in September 2011, I was due a credit for billing errors. The rep who applied the credit did it wrong and ended up crediting and voiding out my apple extended warranty. When I received my bill, I saw the credit was applied wrong and I may now not have coverage.

Well after 7 hours on phone with Sprint and Apple Care, I was advised that they would have to recharge me for Apple Care in order to keep my warranty and r- apply my $99 credit. For inconvenience, they would give me a free month of service after. This was not followed through on and I did not receive my $100 for my phone I sent them on December 27 2011. I refused to pay bill until corrected after being on the phone trying to fix from 8:30am till 1:30pm and then disconnected. I had enough so I decided to call back again later. I called on January 25, 2012 and was finely informed that the credits due were being applied and I agreed to pay they balance of bill less the credit amount and was advised the credit will be applied in 2 days and phone service would be restored.

As of January 31, 2012, my service is not restored the credit due not applied and Sprint turned me over to collections for a balance I do not owe. So now I am in collections. I don't have a phone I paid for nor the credit for the phone as promised, nor the credit for the overcharges I received and no one can seem to fix it and now my personal credit is being affected. All I wanted was this fixed and to have a phone that works. It shouldn't take 1000+ hours on phone and going on 1 year and a half to fix it.

So, my company says if I go with Sprint, I can get a 15% discount through my employer. So I want to sign up but I don't like the phone. So they (Sprint) say "no problem". When phone arrives, I just take it to any Sprint store and they will trade it for a Samsung. The guy at the store says, "We can't do that. I will have to charge you a $35 re stocking fee." I say, "I am willing to sign a 2 year contract and you are charging me $35 activation and now this?" "Yes, we are really separate from the online stores," he replied. So I just say, "Take your phones and shove them."

Of course, now they are sending me a bill for $281 for a contract I had a 14 day grace period to cancel. So I call to straighten it out. Funny, they can't find my account information through my name, address or my phone number. They were changing my phone to, but they can find my e-mail and mailbox for the bill they want to stick me with. Corporate greed! My daily rant!

I have been a customer for many years suffering with their cheap phones, unlike T-mobile which had better phones. I had a dead battery with a lotus phone that I paid for upon renewing the contract (it was not the free phone). A representative called me to renew the contract for 2 more years giving me credit with the next bill. The call was disconnected many times because of the broken phone and dead battery.

I agreed anyway to renew the contract for 2 more years and requested to move my upgrading date ( to get a new phone) to the time of the new contract, which was only 2 months away. The answer was no every time I requested so I told the supervisor that I will not renew the contract because they are not flexible with an old customer. Now I have to deal with a phone that needs charging with every call.

I purchased a phone with my credit card from a Sprint third party store named Maycom communication in Altamonte Springs, FL back in Oct 2011 with the agreement that I could try it out for 14 days and could return it if I did not want it, and i did. First of all, the store Maycom did not refund me the $252.00 that was charged against my credit card. So I called Sprint to help me in getting my refund since the store manager was so nasty with me. I was told that they did not have anything to do with Maycom and could not help me at all. So my next step after 60 days of not getting my refund, I called the credit card company and had the charges reversed on my credit card.

Then Sprint turned off my services stating that I had a past due payment of $252.00 back in October and I was shocked because my service with them was not even due at that time. Then I was told that they were charging me for a phone that I had purchased from them back in Oct, which I did not buy from them and returned the phone back to the vendor where I purchased it from. I had been a loyal customer with them since 2006, but I recently cancelled my services with those crooks. Although my contract with them was up in Aug 2011, I was billed for breaking the contract another junk fees which was ridiculous and outrageous to go with my last bill, which I paid in full before leaving their service. Buyers beware is all I want to say.

I've had enough of this company for years and years now. They have very bad customer service, the supervisors are so tough and rude, and they never try to help at all. What they care about is how to get your money. Now, my phone was stolen. I called right away, asking for it to be restricted. I requested the restriction more than one time, but we still receive calls from the supposedly restricted phone number. I requested cancellation of the line, since I cannot be protected. The answer was you have to pay the early termination fees. So, the company failed to protect my account, and they do want to cancel the account. I will never renew the contract with Sprint again, and will never recommend it to any one. This is not the end of sadness with them. I will keep documenting every thing.

Deceptive overages of air card usages and misrepresentation on their so-called contracts. The definition of a contract is: (1) An agreement between two or more parties for the doing or not doing of something specified; (2) An agreement enforceable by law. I had ordered, by phone my 3G/4G unlimited wireless card in January of 2011. I was never informed of a contract status, but was directed on how to install and my statement amount would be no more than $59.99 monthly.

Within 8 months into my service, apparently a note on the back of page 2 of the statement under Sprint news, no contract stated the usage would no longer be available and any overage rate would be billed at $.05MB, definitely something I would not agree on or ever accept. Logically speaking, who can monitor MB downloads.

My bills totaled to a whooping $800.00 and when I canceled was charged $120.00 extra for cancelling a 2-year contract I was not even aware of. The service product was the bait and was an outrage on how the innocent consumer was subjected to an unexpected switch and then was obligated to pay an exuberant amount of overage fees, never the less a contract cancellation fee. This is theft and illegal taking of another person's hard earned money without that person's permission or consent. Grounds for a class action law suit! Please free us from fascism!

I am so near tears right now. I've been a customer of Sprint for over 11 years now. I have seen customer service gone from very bad to ridiculously bad!! The people are inept, horrible liars! They have no clue what's going on in their network and just keep you on the phone fishing for what sounds like an acceptable reason for whatever your problems is with them at the time.

Today my phone number has been disconnected and my friends and family are being rerouted to a company called Computer Share formally Equiserve! This is the recording you get when you call my number. However, if you send me a text or BBM, I will get it then I can call you back! Yes, I can call you back from my phone that has been disconnected according to Sprint. They do amazing work now. I mean, it doesn't really work for me. But what do I matter. I only pay these people for... what do I pay them for again?! Anyway, I have to wait 72 hours for a rep to call me back about this issue. But wait, how are they going to get in touch with me.

Yesterday before my phone was 'disconnected' , I was speaking to my son. Yep, I got another phone on the account with Sprint. During that conversation 3 separate calls were spliced into our conversation One was from a man in CA who does not know me nor my son, does not know our numbers. He dialed another number and my son answered while he was on the phone with me, at which point I could hear him because he was having a conversation with a stranger in CA! My son is 14 by the way. Then some lady cut into our conversation 2 seconds after asking for Mr. Somebody! SMH Sprint sucks! I'm now getting out of my contract and I won't pay a penalty whether they know it or not. I've had enough!

We have been without cell phone service for two days now with no end in sight. We are long time Sprint customers (over 15 years), have three phones with them. We have been on the phone for hours and have received a # of different stories from we should be happy, our service will only be out for a week, so we are updating technology and you should be happy. So there are two towers down. It could be weeks.

So we are ordering parts and have no idea when your service will return. No one will make a call to the local engineers (we live in the DC area) to find out what is going on, a hard date for service return, and concrete information about why this happened with no warning. We have been big advocates of Sprint in the past, especially while they were trying to get their act together a few years ago. If we can't get this resolved in the next few hours, we are jumping to Verizon despite the contract buy-out fees. I can't afford to be without my cell phone for two hours. Let alone for days/weeks. It is my business line and this is just unacceptable.

In October 2011, I paid a visit to Digital Highway, my Local Authorized Sprint Dealer, with an issue. I needed a solution for providing internet to my home network. The cellular plan I have, Family Share Everything 1500, provides for unlimited internet via a hotspot I have had active on my phone for a year or so, with the ability to connect up to 8 devices. My Local Authorized Sprint Dealer took a look at my situation and provided me with the following resolution. Add a 5th line to my current plan, use that 5th phone as my personal cell, and use the phone that has the active hotspot as my internet. After weighing the few options I had, I decided I would follow the advise of my Local Authorized Sprint Dealer, and do what they advised me to do. So, I added a 5th line and spent approximately $500.00 to add and activate my new phone.

In a letter from Sprint, dated Dec 30, 2011, Sprint informs me that I use too much of my "Truly Unlimited" internet and as of Jan 31, 2012, 4 months into the solution from my Local Authorized Sprint Dealer, they will be changing my contract and place a 5GB per month limit on my "Truly Unlimited" contract and charge me any overages. I called Sprint to get clarification on what "Truly Unlimited" meant to them and how they justify breaking the original contract and limiting my internet with the lowest plan they offer and no compensation for taking what I have been paying for, "Truly Unlimited" and forcing the smallest data package they offer on me, with threats of a bill for $2,000.00 for the overages that have already occurred. How can you acquire overages, of any amount, on an unlimited plan is beyond me.

So I am left to decide how to move forward, take the fact that I was either misled and/or lied to by my local authorized Sprint dealer and Sprint PCS feels they can just change contracts to suit them whenever they feel the need. Not to mention the $500.00 out of pocket to add another line and another two year contract, plus an additional $75.00 per month that my now, unneeded phone line cost. Apparently a 20+ year relationship with Nextel and Sprint and paying them $300 - $400 per month for what they are contracted to do, means very little to Sprint PCS.

I switched my service to Sprint and purchased 5 phones to the tune of $600. Three of those 5 phones, did not work. There were two that worked for the first 60 days, but then kept dropping calls. Sprint replaced those with a different model, as they were having the same issue. The other was a Blackberry, that they refuse to replace. It has not worked correctly from day one! I have been on the phone with Sprint for 6 months! They are willing to replace it with a refurbished phone, of which I refuse, as I purchased a new phone that was a lemon!

Never go to Sprint.

I was told that essentially it was my fault that the battery life was bad because I had not done sufficient research on the phone. That 4G was a marketing ploy that really did not matter in this area and when I asked if he would take a look at the phone, he told me, "No, that we do not do service in this store." That if I wanted someone to look at my phone, I had to walk 5 blocks away and wait for someone else to ignore me and then finally do the whole dog and pony show again.

I wrote a complaint about my experience that night, and all I received was a boilerplate response, but never a personal call back or a written response to the incident. I complained a second time, and again the complaint was simply ignored and never responded to. So when it comes to customer service Sprint is about as non-caring and disinterested as they come and I would never recommend them to anyone ever again.

I have been a customer for many years and I have had numerous phones. My experience hasn't been very great but I have tried to stick with Sprint. I have now gotten to the point where I'm not happy with the service. I have been having a lot of problems with the refurbished phone that I received. I can get an upgrade but I don't want my bill to increase.

It's hard for me to understand that the only way I can get a new phone (latest) is to increase my bill. It appears that the company only roll out the red carpet for new customer but extend that treatment to loyal customers. I refused to pay a termination fee but after this contract, I plan to leave Sprint. The customer service sucks! And they lie and tell you that they can't give a discount but when it's time to sign another contract, they can make all kind of deals. I'm still unhappy and looking forward to getting my iPhone with another company since Sprint will not treat me like the loyal customer I've been.

I can hardly get service at my house. If I do, I roam a considerable part of the day or I just never get my texts. I use this phone for my business and cannot afford to lose any business. Complaints to Sprint customer service go nowhere. I had one guy tell me to hold, I guess he missed hold button, I then sat and listen talk about how he wasn't going to help me. When I confronted him, he hung up on me. This has been by far the worst cellular service I have ever experienced. Horrible!

I tried to simply upgrade a phone that existed on my account. Sprint system put the one phone on a separate plan instead of keeping it on the same three-phone plan. I've been disputing this with their call center for over a month and haven't received the credits they have promised and show in their notes as needing to be applied. I've incurred numerous late fees as well as pro-rated charges that came from the plan being switched around that Sprint still hasn't corrected. I've asked for supervisors and was only bounced around their call centers. I've asked for corporate phone numbers and got runaround. My bill is still at minimum $130 higher than it should be. I've been promised $111 credit for over a month.

Sprint PCS has done the ultimate thing to a customer. I had Sprint for less than a year and moved to an area where I was not aware of roaming. I called them prior to December 6, 2011 in which Sprint did determine that my area did have weak signal. They decided to approve my early termination fee of $149.99 in which I have been contacted by resolution department. I have to call account service 7 times about this matter, numerous of supervisors plus the corporate back office. It will be two months on February 6, 2011.

They promised me a month ago to resolve this problem and my next step is contact the Attorney General and the media because there are several blogs about Sprint PCS that states they will give the customer an early termination fee if they send the phone back and copies of their utility bill stating the customer address. Well, that was not told to me during this whole process for the credit of ETF and if was to part of my conversation from Sprint for the 2 months nothing is mentioned of that until today! I paid for my phone; therefore, I should have to return.

There is no policy on the web page that states that I have to return the equipment. So if Consumer Affairs can not resolve this problem, I am looking into a lawyer for a class action suit against Sprint because there is overwhelming pattern that they are doing this to customers of my status and they know they are a huge company that can run over people like me! I will fight this issue until something is done about it because it's strictly unfair to the consumer! If a lawyer subpoenas my notes from Sprint, we have a case for court! Shame on Sprint and the way they do business!

I have had the worst 2 weeks with Sprint. I had called to see if I could get an early new phone because I have been having issues with my blackberry. I am due for a phone upgrade February 1st. So the woman (from India) told me I can get an early upgrade. She also told me I needed to pick a PIN which I did not understand but I did it. I said I wanted the Arrive HTC phone and the woman said ok the phone is free. Well, a few days go by and I didn't get an email, so I called back. I got another woman from India who said that there is nothing in the system about this. I said, "Listen, I'm a long time customer .I have no reason to make this up." So I asked to speak to someone in the USA.

They transferred me and the guy said he could not put the order through because it was not his department but he would make sure the order was put through and he also said he would give me a follow-up call. I heard nothing from him. I call today and ask to speak to someone in the USA and the man told me no! I said I know my rights as an American citizen and I don't have to speak to you. He said to me they are only going to send you back to us to order your phone. I finally got someone (6 people later) and she said that yes I would have to place my order with the people in India! When did we lose our right in this country to make choices? I do not want to speak to people who are outsourced employees! I understand you may employ them but when an American asks to speak to someone in their country to place an order or just help in general, they should just transfer you. My issue is not resolved and I want someone in corporate to contact me ASAP!

I brought my phone in for service. I was told I needed a new phone. I paid the $50 for a replacement phone, which never worked. From the minute I got the replacement, I had problems. No one could hear me when I spoke. I brought the replacement phone in. At which point, I was told it had to be replaced. Why does your company send refurbished phones to customers, who have needed phones replaced? I work 2 jobs, and don't have time to continue to go to Sprint. Your product is inadequate, and your rep's service is poor. Nothing will ever come of this, but at least I tried.

I was quoted a price by Sprint from a sales rep over the phone. I verified everything twice for a total bill amount (excluding taxes). We were applying an AAA credit as well which would reduce the bill by 10%, insurance for $4/phone. When I received the bill, the insurance was $8 and the discount was not for the total bill. I purchased the plan over the phone from a foreigner who quoted the prices. I never signed anything but after I got the bill, customer service only said they apologize and she was wrong. Do not allow phone sales if they are going to be flat out lies. Another case of big company screws you!

When I spoke to customer service, about a challenge they then reviewed my service, and lead me to understand that a program with a lower rate was best for me. When the bill came, the fee was better than twice my normal service rate. My pattern of usage had not changed. It was a shock. They, when spoken to, were convinced that it was totally my error, but they would amend my bill. Two months later, they are still sending larger than normal bills. I am locked into a two year contract. When that expires, I will switch to another service. My concern is mostly for elderly and young, who might also be tricked into a "better plan", only to find out that the plan is riddled with overcharges. This economy mandates that customers should beware. My hope is that this challenge will not happen to someone, who is in dire circumstances.

My job involves me hopping between Richmond and D.C. multiple times a week. When in D.C., I nearly always have strong signal and good data and sound quality. But when back in Richmond, I start experiencing a barrage of dropped calls, calls that don't go through after dialing the number, spotty data coverage, failed incoming/sent texts and my phone not ringing when people say they've called me. The amazing thing is all this happens even though I have nearly full bars! This leads me to believe something is seriously wrong with Sprint service down in Richmond. It's so annoying having to deal with this. I put in a call to Sprint about the issue but of course that did not get me anywhere.

I began experiencing issues with data transmission and speed on my Sprint air cards on November 20, 2011. I contacted Sprint and told the representative that the issue seemed to be isolated to my use of the card in my home office. She advised me there was a dual failure on the tower serving my residence and that the ETR was November 28. On November 29, the issue hadn't been resolved so I called again. The ETR was again pushed out.

After numerous calls to Sprint, and the fact that it took 18 minutes to download a 7MG file which happened to be a contract I was negotiating under a deadline (which I missed because of the speed), a representative offered me a credit of $100, which didn't cover the cost of the two cards for one month. As of today, January 22, 2012 the issues with the tower have not yet been resolved. I called Sprint to cancel both cards because the service isn't working, there is no ETR, I did not receive the credit, and it's affecting my livelihood.

I told the rep and her "supervisor" that I didn't expect to pay any penalties as the service just wasn't working. After yet another 45-minute conversation with the customer "care" department, I was told that Sprint would "only" charge me 1/2 of termination fees for my trouble. I've been a loyal Sprint customer up until now - a very heavy user as well. With this type of service I'll be about as loyal to them as they have been to me. Waiving the termination fees would have had much less of an impact to Sprint than me taking my entire service to another carrier with the amount of money I pay to them every month - and, on time, I might add. Very poor, very short-sighted.

I am a 72-year-old cancer patient who is being bullied by Sprint-Nextel. I signed a two-year contract to use a MiFi 2000 for high-speed access to the Internet. It worked fine for about a year. In February 2011, the service deteriorated at my home in Sebring, FL. The only time it worked properly was between midnight and 9 AM.

At 9 AM, it becomes bad dial-up type service, taking five minutes or more to move from one site to another...not high-speed by any definition. But, when the kids get home from school mid-afternoon, the service stops completely. It will not move from site to site at all...zero service. I called Sprint customer "disservice". No one will supply anything other than a first name so they routinely tell you anything and do nothing. Repeated calls got the same result...zero service. Then, I went to the local Sprint store. Either they could not or would not do anything. They are not Sprint owned and say Sprint doesn't listen to them. (I wonder why they continue to represent such a company. I guess some people will do anything for money!)

Finally in March 2011, I wrote to Sprint president Dan Hesse. My letter was hijacked by some "Executive" complaint dolt. He promised everything would be fixed promptly. At that point, I relied on his truthfulness and had to go out of state to get radiation treatment for cancer. I continued to pay my Sprint bill despite not using the service. When I returned home to Sebring in September 2011, nothing had changed or perhaps it got worse. Again, I called customer disservice and got a runaround. "Tell 'em anything and do nothing," seems to be the credo of Sprint customer disservice. None of those people, including supervisors will give you anything but their first names.

So, without a way of identifying them, they routinely say they will take care of the problem and do absolutely nothing. In short, they lie with no penalties. I wrote another letter to president Dan Hesse, one to their senior lawyer, and one to their PR person. All were sent certified mail, return receipt. All were highjacked by the executive disservice bums. I told them in all letters (including the first to Hesse) that because they were not responding and not providing the service I was paying $60 per month for, that the contract was null and void by Sprint-Nextel's inaction. I also told them that they had violated the Uniform Commercial Code's provision for being appropriate for a specific purpose.

The goof who called me assured me that they had responded to my first Hesse letter. He said they repaired things in June. So, something I complained about in March and was assured would be promptly taken care of actually was lazily taken care of five months after my initial complaints. Or was it? If the problem was corrected in June, why was the same problem happening in September and October 2011? Simple answer: they lie again. And, that dolt from executive disservice glibly assured me that the continuing problem was taken care of. I stopped paying for non-service in September. Of course, they tell me I must honor the contract while they breach it with total immunity!

Now they are threatening me with another corrupt branch of their operation, a wholly-owned collection agency, North Shore Agency. They say I owe Sprint-Nextel $324. I assume it is for early termination of a non-functioning contract. It appears they operate as if might makes right! I tried to complain to the local police for this fraud. They told me it is civil action and will be very expensive for me to sue Sprint-Nextel. Also, the police told me Sprint-Nextel could send a high-powered attorney to grind me into a fine powder. Being lied to, being prevented from getting to someone who could/should take corrective action, and being bullied to pay money I should never have to pay, tells me this is the finely-tuned techniques of a corrupt organization who needs to be reigned in severely.

Oh, and check the Internet for complaints about North Shore Agency and Sprint-Nextel; you will find hundreds, if not thousands of similar complaints about poor service and force being applied to pay them just to get away from their abuse. These are bad people who are manipulating the system for their own greedy gains. And because no law enforcement agency is pro-active enough to look into their practices, Sprint-Nextel subjects anyone and everyone to their illegal and immoral tactics. Is there anyone who cares? My son says I should pay them their blood money just to get rid of them...as so many others have done. Is that fair? Is it reasonable? They'll only pull the same rotten deal on others!

My husband has a Sprint account for almost 2 years. We added 2 lines in May 2011. One a Black berry and the other an HTC Evo. We have been having issues with the black berry phone for a while but kept ignoring it until the problem got worst. Phone keeps dropping calls, volume button does not work, voicemail works sometimes, calls show up as "missed call" but the phone doesn't ring and the problems goes on and on. We contacted Sprint several times but the problems weren't fixed.

So I decide to call myself last night and try to have the problem resolved. I was left on hold by a manager for 30 minutes and then the call was disconnected. Call again from 1 Sprint phone, left on hold again for 15 minutes holding for a manager. Called from another Sprint phone, left on hold again, holding for a manager. So I got frustrated and very angry and disconnected the calls. So Now I have to take the phone into a store and hopefully I will get a new one. This problem bothers me. Is Sprint in trouble? Sprint has no manager's available to speak to customers? By the way, did I mention I have "3" lines with Sprint and insurance on all 3 lines? I am a very unhappy customer.

I signed a contract of internet service with Sprint of 2 year contract. The service was of 5 of 3g internet and unlimited 4g internet. Everything was pretty fine until one day Sprint decided to change the plan and stop offering the 4g unlimited. Even though I signed up a contract of 2 years with the unlimited service, they stopped offering me that service and I was overcharged of more than $200.00 dollars. I felt pretty upset about these because I did never thought to pay these amount on any internet service, however when I called them to respect my contract because they just violated what they promised in the contract, what they did, they just change my plan to 12 gb.

A few days later, I found out that I was still being overcharge. I found out that the best solution for me is to cancel that service because I am not happy with what they were doing and also my bill was getting so high. I have been getting headaches because I have been thinking about the amount of extra money they are charging in my service. When I called them again and explained my situation to them, they told me that they can cancel the service but I have to be charge for early fee termination. Again another violation, because I am not canceling my service just for fun but because they fault of violating my contract and being overcharge for a service that does not offer what was promised. After for many hours to talk to them, they decided to cancel it.

A week later when I had the money to pay my Sprint bill, I found out that I was being charged for that service that was supposed to be cancelled and also being charged of late payment. Again since I started with Sprint around 6 years ago, I have been very punctual with my payments. If that problem would not preset for sure would not be late in my payment but they did not solve the problem right away as they should. I am getting extra charges that is not fair. They are violating many things. They told me if don't want to be charged for the late payment, I should sign for another 2 year contract. Hmmm very bad solution.

Sprint has had a cellular tower issue since 01/14/12: I can't make calls or calls won't go through. If you are successful in getting a call to connect, it will soon drop. If you do connect a call, the caller on the other end can't hear you whatsoever. I called Sprint on Monday around 5:30 am. They said ETA for repair = 20:00 01/17/12. I called Sprint on Wednesday, 1/18/12. They said ETA is now 01/22/12. This is unacceptable! I am on-call at work and as a result of outage, I can't return escalated calls. Calls drop, people can't hear me, and calls can't go through. This is not an acceptable level of service.

To James of Hueytown, AL. Something had happened to me on January 12, 2012. Please email me at **@yahoo.com with your contact number if possible. I did my own investigation and found out that the Sprint Employee had taken my credit card and went on a shopping spree. I called Sprint and they are not doing anything. I got her address, her email and number. I'm hoping that we can get in contact and see if this is the same person. Also, I found out through the online companies that she was shopping that she had ordered more stuff using other cards. So if anyone reading this and this has happened to you, please email me. Thanks.

I have a Sprint data card for the past 4+ years with unlimited data service. Every month, I have been paying only $67.59 per month for unlimited data usage. Sprint claimed to have notified every customers that they have changed their unlimited usage to only 5 GB on November 10, 2011. I didn't know that it was changed as I was using the data service thinking that it was unlimited. I went over the 5 GB and was charged $498.00. The disputed amount is $430.41 ($498 - $67.59 = $430.41). I went back to look at my bills and the only mention of the change is on my November bill (Page 4 of 6, which states the change from unlimited to 5 GB data plan in small prints to the upper right corner).

Sprint knows that many customers don't read the details of the bills especially if it was on page 4 of 6. We just detach the invoice and make payment. I would question why Sprint didn't make the announcement of the change on page 1 of 6 on the bill? Is Sprint scamming their loyal customers? I was transferred 4 times and each time they all said the same thing. They said I should have got a notification of the plan changing from unlimited to 5GB plan. They ruined my evening as I had to stay home to wait for a Sprint Escalated Manager to call me back. Worst Customer Service ever as it took forever and each person kept on referring me to the next Escalated Manager. No one were really trying to help a loyal Sprint customer.

I called Sprint about upgrading my Blackberry smartphone that had a blown speaker for a new iPhone. My Blackberry was still under warranty, but I wanted to price check so I called Sprint Customer Service. They gave me the info and amount that would occur if I would decide to upgrade, which added monthly rates, phone cost and upgrade costs. I declined and instead, had my Blackberry replaced for $39.00 at a local Sprint store. When I received my monthly bill, Sprint had added over $100.00 to my bill for an upgrade I never got! Now I have spent a lot of time on the phone with Sprint and they say the error is mine and it cannot be fixed. Customer service and Paul ** were quite rude to me and refused to help.

We keep getting calls from 703-348-2995. When my mother answered the phone, the first few times the caller asked for me. When mom told them she'd give them my cell number, they said they weren't allowed to do that and hung up. Now when they call and she answers the phone, they immediately hang up without speaking. Today, I called the above number and found out it belongs to Sprint. I told the gentleman I don't have a Sprint account, don't want a Sprint account and am tired of hang up phone calls from them. He said he'd transfer me to someone that could help me. He transferred me to a computerized system that hung up the phone without allowing me to speak to anyone.

My husband and I wanted to try out smartphones. I did some searching and Sprint seemed to be the one that had a better deal, although I was still a little skeptical. Well, I opened a new account with Sprint. I however cancelled the account and managed to cancel it prior to them charging me an early cancellation fee. I was instructed to return the phones and was told that they would only charge me for the only days that I used the phone. I was pleased with that. A week later, I received a bill of $260.20. I assumed that they hadn't yet adjusted my account. Another week later, I received an email from Sprint stating that my bill would soon be sent to a collection agency.

I was stunned, so I called Sprint. After speaking with several representatives, I was told that the charges were valid and that I would have to pay that amount no matter what. It was their policy according to the representative. Yet, it's odd, how they fail to notify you of their "so called policies" at the time of opening an account. Of course, I was very upset! I couldn't believe it! I was furious! I only had the phones for a week and I can't believe how expensive this whole experience turned out to be.

On December 29, 2011, I had gone to sprint.com to pay my bill, and inquired about upgrading to iPhones. Upon logging in, I found charges in the amount of $804.00. I contacted Sprint customer service, was told the following info. Someone had allowed a person to access my account (a Sprint employee, I was told) and had purchased an iPhone 32 gig, and an HTC EVO, and charged them to my account. I proceeded to get all the info available, tracking number, person who ordered phones, who signed for the package drop off and even the Sprint agent's ID number.

I felt sure this would be cleared up quickly. I called Sprint fraud division, and was told point blank I should not have all this info, and I would have to go to the police and have them handle it. I did. Then I contacted Sprint executive services, by phone and email, received 2 emails, replied to each and as of today have still not heard or received a response back. I'm wishing to press charges, and Sprint is apparently not wanting to help resolve this matter. I'm still not sure what course of action I can take from here on out.

I purchased an iPhone 4 online on December 6, 2011. I used a credit card for the purchase because they could not charge the amount to my account. When I received my Sprint statement they billed me again for the phone and the AppleCare Protection Plan, a charge of $212.92. When I called to question the charge they informed me that the amount of $212.92 was credited to my Sprint account and not towards the iPhone as I intended. I was very upset to find this out. I am very concerned that I did not authorize a bill payment. I authorized the purchase of a phone. Thank you in advance for your assistance in this matter.

I decided to try Sprint Wireless internet a little over a year ago. I live a little outside Fort Worth TX. There are little options for internet here on a wired basis. In the period since I signed up, the service has been slower and slower. I complained over the last year and was told there would be a cancellation fee. I think they gave me outdated equipment - from reading on the internet- and they have just oversold the area. Do yourself a favor and try something else.

We signed up for Sprint Wireless in August 2011. We were overcharged every month but one. I spent hoursliterally--on the phone with customer service each month. Each time I was told I was wrong. Each time I printed out my call logs and was right. In the end, the billing was always changed but not once was a mistake admitted. I finally wrote to Sprint's ethics department and received a call from someone there saying it wasn't their issue. I pointed out that repeated overcharging should be an ethics issue.

She forwarded my complaint to Sprint Executive & Regulatory Services Department and a Russell **. He not only didn't accept responsibility--even though the copies of the call logs absolutely proved I was being over charged--he actually lied to me! He said the actual total of minutes used "was not available until the day of billing." We know this is untrue as you are supposed to be able to go to Sprint's website and see how many minutes you have used.

We changed to Verizon knowing that we would have to pay a fee for leaving. Two dishonest things happened. First, there was a bill total on the website that was $15 more than it should have been but I was unable to access my call logs. I phoned customer service, and was told it is not possible to provide me with the call logs. They would mail me a bill, but not the call logs. Since I need the call logs to dispute the bill, I'm stopped from doing that. How is it possible to bill me without using call logs? Why am I not allowed access to my own call logs?

Secondly, when we signed up for Sprint, we were told we had to pay a $200 penalty if we leave before our 2-year contract is up. That amount was supposed to be reduced by a pro-rated amount each month. However, we have been billed $260, not the less than $200 we should have been billed. At this point I think Sprint owes me money for time spent dealing with the company each month and should be fined by the FCC for illegal business practices.

On 1/12/12, I called sales dept inquiring on upgrading my phone that is not due until the end of the year and bringing a second line into my account. The sales rep assisting me said that it was not a problem, that it could be done. I was at work and I had to make a payment before he could proceed. So he said he would call me the next day and we agreed on a time to complete the purchase. Today, 1/12/13, he calls me and asks me again for all the information on the phones; tells me that it cannot be done! Hello, yesterday it was possible and today not anymore? So he transferred me to another department and the bottom line was, "Well, your termination fee is $120 if you want to terminate your account!" What?

If I could give them a 0, I would. I signed up for 3G/4G wireless Internet for my laptop last September. I was told that my service was "Unlimited". However, the other day, I received an E-Mail stating the following:

"Important usage alert This alert is being provided to you as the point of contact for *****. As of 01/08/12 at 044054, you have used 4136963Kbytes of your 5294080Kbytes monthly Sprint 3G/4G Data allotment. If you exceed the monthly usage cap, you will incur overage charges of $.05 per MB until your usage is reset on 01/27/12.

Tips: Monitor your usage often to avoid overage charges by signing into your account at sprint. You can calculate how usage in kilobytes aligns with your plan allowance using these values: 1MB = 1,024 kilobytes; 1GB = 1,048,576 kilobytes. For assistance with usage or overage questions, call: Sprint Customer Care at 1-866-957-6899; Sprint Worldwide Care at 1-817-698-4199. Thank you!"

And, I signed up for unlimited. I called Customer Care. They too were surprised with their company's policy change but could do nothing about it. I was even transferred to a tech support person with a thick Spanish accent who told me "no, your plan is not unlimited. " I asked what should I do. His reply, "Don't use your Internet until your next cycle! " That is Jan. 27, 2012 but my bill of $93 is due on or before January 19t.! He connected me back and I got no answer. I eedialed and got another customer service agent who was apologetic but couldn't do anything for me. I told her I want to cancel my plan. She told me I'd have to pay a penalty of $200 to cancel my ** service.

Their customer service and cell service, have misadvertized and sold me a 4g phone and still, 1 1/2 yrs later, I do not have it. When I called about this, I got a different answer-- $199.99 for a 4g phone. I would have never bought it if the service isn't gonna happen.

They advertise for months prior to me getting this phone. When I finally went in to get new service, they were happy to contact Verizon to transfer everything for me. I asked for them to make sure that my contract was up with Verizon due to the fact I was completely unsure of this as I thought it was a few weeks before I could. A Sprint representative called Verizon and claimed that I was able to go ahead, but he wasn't on the phone long enough in my mind to get that answer. Well I got a bill 2 weeks later from Verizon for an early cancellation fee.

I called Sprint and they told me that they don't remember them stating that info. So they just lied to get a sale knowing I would have a fee. Their equipment is horrible. I have had trouble with 2 phones since day one and they won't do anything about it. They won't replace, they tell me, "Well, we can service it." What's to service if the area is the problem?

Then they told me the area in which the phone is being used more frequently is not a strong area for Sprint. But if you see the map the coverage, it's all of Ohio. We are talking Tallmadge, Ohio. The other one shuts off, drops calls, and doesn't work in other areas other than Tallmadge. I have contacted them to cancel my service and they want to fee me up the rear.

I've been a customer of sprint for almost 10 years now. Okay, so i signed up for ebill about a year ago, mistake #1 because apparently, that's when they start tapping up your bill. I have a family plan which includes my mom who also has a metro, who obviously really uses her sprint minutes. Me on the other hand don't use my phone much a htc evo which is pretty much a house phone because it has to stay connected to the wall because of the cheap battery they sell you with the phone.

Now my phone bill is anywhere from $240.00 to $260.00 monthly. After over a year of getting tired of these ridiculous charges, I decided to call and lower my 1500 hundred shared minutes as we use less than 400 minutes a month. The representative told me in order to lower the plan, they had to split the minutes as you now on the driod phones they add an additional 10 bucks a month for data charges. My mom had a regular flip phone, so after noticing an extra $75.00 on my bill, I call up and found out it was data charge for the second phone the rep told me "for $10.00 more monthly that will cover the data charge on the 2nd phone" at that point as frustrated as I was, I told her go ahead and add that.

Payment time bill still reflected the $75.00. I call up, okay they waive the charge, 2nd month same $75.00 on the bill called up again. They had a big issue waiving that charge as they already did the month before without. I'm guessing I was suppose to explain to myself that the charges are gonna be recurring as long as the plan didn't change. Not to mention the customer service experience, they have met a new height of rude at this point my issues is not yet resolve. I don't intent on fighting with them now, more as soon as I can find the money to end this contract. I'm switching.

Well heaven help you if you have a problem, their response is to hang up. That just happened to me twice. From both the customer service rep, Aaron and the supervisor Chris. It's definitely hard to understand how they keep customers with service like that, perhaps they should outsource it to India.

I had a question/concern about a charge on my bill. Apparently, I had the audacity to question it. The first rep, Aaron hung up. I called back and was told by the second rep (the female did not hang up on me) that she could not do anything. I stated that surely someone in the company could. She said she would transfer me to her supervisor which she did. Chris also informed me that nothing could be done. He could not remove the charges or credit my account which I know is a lie (I have had the account credited before).

When I asked how much it would be to cancel the service (surely a supervisor has access to that information), not that I was doing it at that time, he hung up on me. At no point did I yell or curse. Customer service should be able to handle upset customers, that is their job and to appease and diffuse the customer base. Sprint customer service needs some serious education in that arena.

I had to rate this and it would not allow me to keep it as 0 for service. In June 2011, my father signed a contract for himself, my mother and I for services. We received the Samsung Transform which did not last due to a recall with the phone. Sprint advised us even though we were only with them for 3 months, we qualified for upgrade with a $150.00 limit. So we upgraded, extended our contract and was advised the Samsung Replenish had great reviews. We got the phones in November 2011 and we have been going in circles since! This service and phone has been the worst! We called Sprint and Samsung. They have thrown the problem at one another.

The rep we spoke to with Samsung explained that the phone was refurbished then said it was not. After giving the information he asked for and advised us that his information still shows us to be using Transform, keep in mind we upgraded and should have gotten new phones to begin with. We have taken the phones to numerous tech supports within Sprint stores. We have explained whether the phones are charging or not, they overheat, power off, freeze, touchscreen refuses to work majority of the time and will not hold a charge nor charge! They confirm that all 3 devices are defective and could have come from a bad batch and could order phones for us since they all failed the tech test showing to be defective with a catch that they would be refurbished phones once again.

My phone advised me it was overheating at 36% battery. I removed the battery after powering off and leaving the battery out all night, the phone will not power on! This is the worst experience in my life with both Sprint and Samsung! We pay right at $400.00 a month for services we cannot use in the majority of the time due to these devices. My father is a truck driver and needs his phone for his job. Almost 1 week ago, his company advised him he needed a reliable phone considering that they give $10.00 every week to have a dependable phone as his job requires because there are times when they cannot use their qual.com in the truck. We have spoke will more than15 reps from Sprint, numerous supervisors, techs and managers in stores. They all contradict each other and keep saying it is not their problem.

Even the techs and managers at the stores admitted they (Sprint) breached the contract in several ways and should allow us to opt out without early termination fees but the customer service dept. declines and says that if we cancel service we will have ETFs! This is not fair to any Sprint customer at all! In my opinion, it is their problem. These devices are defective and have been declared defective by Sprint techs! Like I said before, this is the worst we have ever been through with services from any company! If anyone asked me about sprint services and the Samsung Replenish, I would tell them it's not worth the money or the headache, worst service and device my family has ever had.

I was informed by a rep that my cancellation fee would be waived because the service in my area was terrible. The fee was never waived after numerous phone calls. I was told by one of their reps named Kan (Operator # **) that the fee would be waived within 24 to 48 hours and I would receive an email--this was not done. The reps say that they did not note this in my account and this phone call did not exist. When I called, the rep transferred me to a supervisor and after a five-minute hold, they hung up on me. I called back and again, that phone call does not exist in my records. I was informed by Dominick that nothing indicates that the fee would be waived and said that someone would call me within 72 hours. This rep's operator number is **. I would like this issue resolved appropriately.

I tried getting Sprint 4 years ago and my deposit was $250. I called everything and they said that it was the same two years ago. I tried and they said I didn't have a deposit, and two days later they stop my shipment and called me and said that I need to pay $250. I talk to someone at Sprint on 1-5-12 and she said that every time Sprint runs your credit your deposit goes higher. I don't know what to do. I want to see what my options are.

Misinformation and misdirection. Phone covered by insurance. I was told by store employee that it must be upgraded and plan contract renewed. Insurance or a refurbished phone was not offered or suggested as an option. Additional phones currently out of contract need replacing but no satisfactory options if you do not want to upgrade to a data phone and all phones in a contract must be upgraded to a data plan to be even kind of cost effective. I need international options but it's not available with current phones or plan.

I'm stuck with a touch phone that does not work due to low heat in fingers of user. Extension of contract with a carrier that no longer fits our needs. Multi layers of information obtained by numerous calls. Each level and department has slightly differing answers to largely differing facts and general information. I must decide whether to pay the cost to cancel or endure the insults of unworkable options. There are no affordable options with Sprint for international travel or study abroad students when you ask the right questions. Also note that some employees have had such extensive sensitivity training that they are insulting when dealing with customers that are not what they expect (.ie. a mother with a boy's name should not be assumed to be two male parent couple).

I previously filed a complaint here and wanted to give an update. After emailing the CEO, some VP of customer service, and the board of directors, I had a director of retail stores contact me. They replaced my phone with a brand new phone, same model, which is fine with me. My new phone is working great so far. I am sorry it had to come to this, but I will be staying with Sprint. I just hope I never have to talk to them again.

Returned equipment and was delivered to their warehouse on Oct 15, 2011. I have not received any credit for $345. I've been hung up on and put on hold. I've spoken with 10+ reps. So much for valued customer but they are excellent when it comes to your bill.

I signed a contract with Sprint in July 2010 for the 3G/4G air card plan costing $59.99 a month for 5G of 3G and unlimited 4G. I received notification of my bill through email on 12/31 and noticed that it was $500 more than usual due to a change in the 4G charge. I no longer had unlimited but the card was now limited to 5G usage on 4G. I am a person who does not download the bill on a monthly basis, I utilized automatic pay and when I received the email notification of the bill, I look to see if the numbers "seem right". I think that the use of the monthly statement without a special email or a clear and easily understood description on the website where we pay the bill is an unfair and deceptive practice and Sprint should be reported to the Federal Trade Commission. To bury the notice of contract change on a downloadable statement, instead of stating it clearly on their website is bush league.

I ordered a Sanyo ZIO in March of last year 2011. In June of 2011, I had to have it replaced due to issues with the phone freezing. After receiving a refurbished phone in June of 2011, I began to have the same problems again. When I called to try and resolve the issue again, I was told to go to a Sprint store, which I did and was told my phone was fine by the Techs there. I again called Sprint and was told that I would be charged to replace the phone since the store found no problems. In September 2011, I began to have more issues with my phone and a Hard Reset was done, loosing all my info and I still have problems with my phone. I was originally told that I would get a whole new type of phone if this continues to occur and that is apparently not the case. I am seriously disappointed and want to cancel my service but will be charged $250 if I do. So I am stuck with a phone that does not work well, if at all.

I would have put zero stars if I could. I upgraded my phone on 12/8/11 to a Smartphone, and have not been able to consistently connect to the internet since. We contacted customer service first on 12/26, and troubleshot the issue, and were advised that we were outside the return period on the phone, so I would have to get a refurbished phone, to replace the new phone that is not working. Neither my husband nor I wanted to do this, as we have both worked in the cellphone industry, and know that a refurbished phone is a phone that wasn't working once, that they got working. What's to stop it from having issues again, and I just signed a contract for a new phone.

They also said they were having an outage, and to wait a couple days. They called a few days later, and said the outage was over, and since we were still having problems, I could go to any Sprint store and pay a restocking fee, and the regular two year upgrade price, and get a new phone. We clarified this point. We went in to our local phone, the repair tech had our phone for about a half an hour, advised us that yes, the phone needs to be replaced, but all they can do is order a refurbished phone of the same model. They referred us to a corporate store, assuring us they would be able to get us into a different model, new phone.

We called the corporate store who said they could get us a different model, but it still would be a refurbished unit, since we were outside of the 14 days. They told us that customer service on the phone would be able to get us a new phone. We called customer service, told our story, were transferred 4 times, told the situation every time, finally got a supervisor named Larry, who at times responded with sarcasm, indifference, or petulance. He told us to go to the store. This runaround is worse than the original problem, and Larry made it worse by telling us if we had gone in the day before, we could have returned the phone. When we told him we were told not to, he said it didn't matter. Right now, we are taking the refurbished phone due to financial reasons. As soon as we are in a better financial state, we are cancelling our service and going with Verizon.

This all started when I purchased an unlimited mi-fi device. I was told I would have unlimited 4G but I came to find out even though I signed a contract, Sprint could just modify it at their own will. I immediately returned the purchase and was told by the 4 customer service reps that the activation fee would be waived due to the misinformation. I just got off the phone with a supposed supervisor named Lisa and all I got to say is I hope karma comes around and gets her. Never again will I ever be using Sprint due to the lies that have been told to me.

On 9/15/11, I purchased an HTC Touch pro 2 from a friend, deactivated my BlackBerry, and activated the new phone. I hated the new phone, so I called Sprint support to change back to my BlackBerry today, 12/29/2011. I was informed that in order to go back to my BlackBerry, I would be charged an additional $10.00 per month. Latoya (my representative) informed me that after January 31st, 2011, unlimited data would be an additional $10 per month. I explained that I signed a contract for 2 years, for $69.99 a month. I patiently explained to her that it made no sense to me, because I switched to HTC after January 31, but the charges didn't go up when I did that. She told me that the contract had nothing to do with the plan, and that the contract is for 2 years based on the phone.

No one told me that there would be any additional charges for anything. I told her it didn't make sense to me. She proceeded to ridicule me, laugh, and tell me that I could either keep the HTC, or pay the extra $10.00 a month, and that my situation didn't make a difference. I asked for her name, which at first she wouldn't give, then after I got her name, I asked to speak with her supervisor. At this point she began laughing at me hysterically, and put me on hold for 40 minutes, then hung up. I called back 20 minutes later, after allowing my blood pressure to resume back to normal, and spoke to a nice guy named Peter. Peter was able to switch my phone back, and avoid tacking on additional charges to my plan, all within the first 5 minutes of the phone call.

Peter was awesome. I have never been treated the way I had by Latoya, by anyone, let alone people I pay money to on a monthly basis. If I spoke to customers the way she spoke to me, I wouldn't have a job. Clearly, she didn't even try to look into my issue, given the fact that Peter took care of exactly what I needed, right away! Peter assured me that he will be forwarding my complaint about Latoya's pure disrespect. I hope so, because no one deserves to keep a job after that. I hope they fire Latoya and hire customer service reps who care about the customers, and deserve to have jobs in this tough economy!

I got a phone bill for $1,417.59 and I suspect either my girlfriend or one of my son's friends took the phone. I need to file a complaint to the police department but Sprint will not release detailed phone bills with the phone numbers that were being called. How is it possible that they let the phone bill get that high? When I called them they said someone by the name of Gisell called and gave them all my information.

And they still proceeded with giving them phone service for another month or until I called to see why I wasn't getting any phone bills. They want to throw to collections but they are not willing to admit they were wrong, allowing someone that was not the account owner dictate what happens with the phone bill. They keep giving me the run-around about why they can't give me the phone bills with the phone numbers that were called with my phone.

On November 23, 2011, I was contacted by the Company Supervisor for Technology concerning disconnecting my services with a former employee. She informed me she had been on the phone with Sprint for over an hour about changing the service and I needed to contact Sprint as Sprint could not make a change in my service that was required with the District Representative. I needed to place the call. On November 25, 2011, I contacted Sprint Customer Service Department and spoke with Tina and asked that Line 2, which is my personal line, be separated from employee Line 1.

I had a two party phone line using one cell phone which was created by Nextel in 2005. The primary line which was Line 1 was my employee business line which the employee paid for and Line 2 was my personal phone which I paid for. Tina told me she could not accommodate my request as it was not possible to disconnect the two lines and allow me to keep Line 2 with the same phone number. I would need to set up a new account with a new phone number. On November 28, 2011, again I contacted Sprint Customer Service Department and this time I spoke with Katrina, a very knowledgeable service rep. She told me yes it was possible, however this would have to go through the Technology Department since it was a complicated procedure and it may take up to two days before this could be completed.

She would personally call me when this was ready since it would require Sprint to assign me a bogus temporary phone number that I would need to use to change back to my original cell number. Katrina unfortunately tried to contact me two times and was unsuccessful. I do believe this was my fault as I told her to contact me on my land line and I should have also asked her if she was not successful to contact me on my cell. After the second attempt on November 30, she left me a voice mail on my land line stating she had made two attempts to contact me and could not make any further attempts to contact and she left detailed information instructing me that all the documentation was in my file on how the transfer could be made and it was a very simple procedure which any of the reps could follow.

I would need to contact Customer Service to complete the process. So on November 30, 2011, I again contacted Sprint Customer Service and spoke with a different Tina. She told me no this could not be completed and she transferred me to Motorola, the manufacturer of the phone, where I spoke with Ed who had no idea what was going on and basically hung up on me. On December 1, 2011, I contacted Customer Service and spoke with Scott. He assured me this could be completed and I would need to talk with Tech Support. Since my original cell phone is a Nextel phone, made by Motorola and was 6 years old, I asked about the possibility of getting a new phone from Sprint, My husband, also a Sprint customer, had a newer phone and received better reception than I did. I also inquired about combining our service.

Scott quoted me a plan that would allow both of us to keep the same plan, we both had at a price of $69.99 plus my 18% educational discount starting on December 20, 2011. We both would receive 450 minutes of unlimited calling, free long distance weekdays after 7:00 and not charge on weekends. Texting was to be blocked. This plan was a plus savings for us so I said yes. I was then transferred to Anthony in the Sales Department, who told me I would qualify for a new phone at no charge and would send me the new phone. I set up the new account and he gave me a reference number.

I received the new phone and immediately called Customer Service at 1:46pm MST. I spoke with Eric who transferred me to Salvador who told me he canceled the bogus number and had restored my original cell number. The called ended at 2:10pm.

I tried to use the phone and could not call out as they said it was a long distance call and my phone is not set up to accept this function. At 2:41pm, I called Customer Service back and this time I spoke with Nicole. She told me the problem was fixed and had me try the phone to make sure it worked. The call ended with me believing the problem had been corrected. I called my granddaughter and asked her to call my cell to make sure it was working. But no luck, the call did not come through. At 3:30pm, again I found me on the phone where I was put through to Chara in the Change Phone Carrier Department, after some confusion as to why I was speaking to her department she transferred me to Carrie in Customer Service.

Carrie transferred me to Dolores the manager in the Accounting Department who runs short on customer services skills to say the least. The conversation went somewhat like this: Again I repeated the issues I was having and Dolores informed me that Sprint Customer Services or Accounting could not disconnect the new number over the phone. I needed to drive to a Sprint store to have this done. I tried in vain to explain to her the steps I was given to resolve this issue and she would have no part of it and in fact she said to me, "This is quite simple and I don't understand why you cannot understand my directions, you need to go to a Sprint store in order to have this taken care of as we cannot and will not do it over the phone, do you understand me?"

I drove to the Sprint store which is located approximately 25 minutes from my home. When I told the receptionist what the issue was, she gave me to Jesus who we were told was the lead service rep at the store. Jesus spent 3 hours trying to resolve the issue to no avail. He was on the phone asking for help, talking with other reps in the store and also with the store manager. After three hours, he finely told me he could do no more for me and I would have to take a new phone number and since there were not 303 or 720 numbers available, I would have to use a 719. At the time I did not realize it was a Colorado Springs, Colorado area code until a family member asked me why I had a Colorado Springs area code.

Only then did I realize that since I do not have long distance on my home phone, no one at my home could use the land line to call me on my cell phone and all my cell phone calls were going to be long distance. On December 8, 2011, here I am again speaking with Customer Service. This time with Mike at 11:30am who canceled the 719 number and after hanging up, I found the problem had not been resolved so I called back at 11:38am and spoke with Jerry who referred me to Rozland in the Accounting Department who assured me the problem was resolved and I would get my original number restored. However, I would have to again travel to the Sprint store to have the bogus number removed from my account.

Back to the Sprint store this time, the receptionist was Venisa ** and she also lacked acceptable customer service skills. I was referred to Aza ** who canceled the bogus number. On December 27, 2011, I again returned to the Sprint store to report that the new phone they issued me had so much static and was cutting in and out and also the background noise was so bad, I could not hear people talking. I was told they would replace the phone and normally they would charge me a $30.00 replacement fee, however they were going to waive the charge.

They told me they did not have that particular phone in stock so they would order me a new one and it would be ready on Thursday December 29. It's very strange they had it in stock when they wanted to replace my old phone telling me the new one was so much better and in fact it's a piece of junk so I don't understand the stock issue this time.

Completion of terms of contract complaint description: SPRINT advertises on its website $150 savings towards an upgrade per phone line. On 12-22-2011, I bought three phones, Galaxy II G4 touch for $199.99 each which was the advertised price at the Sprint store. This price is for any new customer who walks in though the door. I, being a customer of Sprint for over five years, have a $150 savings per line as per their website that now they refuse to honor. My complaint went all the way to the management team which seems to be only a voicemail box with nobody every answering it.

The number is xxx-xxx-xxxx xxxx. I have left two messages already at that number. Also, I called customer service again and was basically told that the $150 meant nothing. Therefore, I am writing to you to denounce their advertising practices. I have also field a complaint with the FCC form number 2000A and complaint reference number 11-xxxxxxxx.

Like many who write on here, I am writing this in a very frustrated state, yet I plan on being as objective as I possibly can. I will leave out the details that are not pertinent so that you can get a good sense as to the facts. I purchased a Nextel Blackberry in early 2004 for data use only, in other words, for email use only, no phone. Used the phone for a little over 2 years and then stopped using it. I switched jobs and got a new blackberry, not from Nextel or Sprint, but never cancelled the Nextel one. As I was on automatic payments, I just let the payments slip by and never used the Nextel Blackberry. Finally in 2009 I called Sprint and asked for them to cancel the Nextel Blackberry. Totally my fault, I failed to take down a persons name or any other information and it became clear that the account was not cancelled. So I continued to pay for two more years. In May my bank debit card expired and I was reissued a new one. So at that time my automatic payment to Sprint ($51.38) was not paid. Again, recognizing that this is my mistake, I didn't even realize it. I ended up getting a letter saying that my account would be sent to a collections agency unless I paid it.

I called them and explained what had transpired over the past few years. The person was very nice. I asked that the account be cancelled (again) and she assured me it was cancelled. The amount I owed was a little over $100 and I asked if anything could be done, given that the phone had not been used in over 3 years. I was told they could take $25 off. I agreed to settle right then and was assured that my account was finally cancelled. I repeated to the person, so this is it, right? I won't be hearing from you anymore? So I thought that was the end of the saga.

I was sadly mistaken. A couple of months ago I received another letter, saying I owed $80. Long story short, I tried to handle this today and finally got someone to explain what the charge was. So listen to this ridiculousness: my account was suspended for non payment and when I called to settle the amount, they reopened my account so I could pay it reactivating my account resulted in them charging me $80. I politely said to the representative okay, I hear the words you are telling me, but can you agree that this is ridiculous? The representative, Cameron, who was very helpful and polite merely said that this was the Sprint policy. Equally polite I asked to speak to his supervisor. Doug, the supervisor, got on the phone and insisted that there was nothing wrong with this, essentially repeating again and again that this is sprint policy. I felt like I was banging my head against the wall. I kept on saying don't you see how ridiculous this is? Why didn't anyone tell me this at the time? After 2-3 minutes of Doug insisting that this seemed perfectly reasonable, I asked who else I could speak to about this decision. He told me the decision was made and he was the one who made it.

So, granted a bit sarcastically, I said, "So are you the president of Sprint now? There is no one over you?" He said one of his peers, then immediately corrected himself to say managers would call me back and that they had a 72-hour turnaround policy. So, at this point I could not resist saying and Sprint considers this to be a good customer service policy? I need to wait 72 hours before someone can call me back? Once again, Doug just said this was the policy. Due to the Christmas holiday, he said the 72 hours would start next Tuesday, so I can hear as late as Friday. This means it will be one week before I hear from Sprint.

Is it a coincidence that within an hour of this call that I get an Experian Free Credit report subscription charged to my bank account for $16.15 a month? I have no proof that it is not a coincidence. That said, I now have an $80 collection agency amount that has been forwarded to the three credit agencies. To say I am livid is mild. Note: I have a 12 year wireless phone account with Sprint that I will be cancelling.

No stars are warranted. I have had some experiences with Sprint lately that have left a very bad impression on me.

I said that was odd, I was sure that I was. I asked what I could do. He suggested that I get another phone line, and proceeded to detail various options, all expensive. When I asked what I would do with another phone line he said I could donate it to charity. I said that I would think about it and left. Of course, when I got home and called Sprint, my eligible status was confirmed. The salesman's behavior strikes me as fraudulent.

So the next visit to Sprint was at the one at 1465 Westwood Blvd. While buying the iPhone I was offered a phone modem(? ) (Sprint phone Connect) as a trial. If I liked it, it was $20 a month for phone service. What I understood was that if I didn't want the modem, I could return it within 2 weeks for my money back. Given that it cost me $12.87, I wasn't that concerned with getting it back. What I didn't understand was that if I didn't return it within that time period, I was on the hook for a 2 year service plan.

I tried the modem and found that when one presses the buttons on the phone in response to a request to press one for no and 2 for yes, for example, the tone produced is unrecognizable by the requester. All buttons produce the same tone using the "modem". After trying the modem twice, I tried to return it. I wasn't all that concerned with the $12.87 but didn't want it gathering dust, taking up room in my office and didn't want to add it to the land fill. When I tried to return it I discovered the 2 year service contract and the $200 early termination fee.

At the time I received the phone modem I was so overwhelmed by all the info I was receiving and reviewing, the insurance plans, accessories, discounts on same, etc when I was purchasing my iPhone 4s that I did not understand the risk in taking the modem home, which I think Sprint is well aware of. I have been a customer of Sprint's since 1998 and have played fair with them and have been repaid with fraudulent and deceptive practices on their part.

I had a poor experience in the Sprint store on Dec 20, 2011. I had called the 800 number and I had spoke to a lady name Porcia, I do believe, and they couldn't get the problem resolved. So she gave me a ticket number to go into the store and get a replacement. I went to the store and the young lady and young man were very rude to me and didn't try and resolve my problem. So I got my phone back and called the 800 number again and they were going to get me a phone shipped out. But up at the store, they had put a red flag on my phone and they didn't even have permission to access my account. They didn't ask me my name nor my phone number. He just scanned the barcode so the guy on the phone gave me a call back and told me I would have to go into the store and talk to a manager to get the red flag removed. Now, I can't use my phone. This is nothing. I have never been treated like this by Sprint the whole 4 yrs I have been with Sprint. That was very low down, what they did. So I would really appreciate it if someone would give me a call.

I was notified on December 19, 2011 by Facebook, that someone was trying to hack into my Facebook account. Facebook provided me with the person's IP address. The IP address turned out to belong to a Sprint customer, using a cellphone. When I tried to report this to Sprint's 'Fraud Department', they were not interested, and said it had nothing to do with fraud, so they wouldn't let me report it. I was very disappointed that nothing was done, as I should think hacking would be considered a malicious activity. Thankfully, I don't have Sprint, and from this experience, I can tell you, I never will. IP address used was **.

Horrible customer service. I am currently trying to look for a lawyer and there should be a class action suit. They have ripped me off and cancelled my device insurance without me knowing they made a mistake when I said no to putting an insurance on one of my phones. The rep not only took off the insurance off my expensive HTC cell but keep giving me the run around. They schedule call backs for my complaint but have never received a call back. I need help. I don't know what to do. I owe them $180 for one phone line and extended my contract for 3 more months because I put my lost phone on stand by which is still $8.99 a month.

Because someone at Sprint made a mistake and took off my device insurance, I am obligated to pay for both lines leaving me with an almost $200 monthly bill and no insurance to replace the phone I lost. The Sprint reps don't give a damn about you; they had me on hold 20 up to 40 minutes for a supervisor and refuse to give me any type of corporate number to assist me. I spent almost two weeks trying to fix this problem and no one at Sprint has taken initiation to help a good paying customer.

I just noticed that my December bill was more than it used to be few months back when I added hotspot. I decided to cancel hotspot and I noticed that my bill was more than it used to be. So I called in 12/12/11 to go over my bill and indeed back in June, I called in because my bill was much more and yes and went over my minutes. Sprint offered me that with $10.00 more, I will get about 500 more line minutes. So I expect to get more minutes and my bill to be more right. Well according to whoever answered the phone, they never reed their notes that's why they get you with your money and Sprint commits fraud. Sprint claims that I switched from 900 minutes to 900 minutes, which I originally had 450 minutes plus 450 extra bonus minutes and I agreed to pay $10.00 to stay in the same plan.

Whoever changed the plan never read her notes that I had 900 minutes already. Sprint just like to rip you off and they will never claim that they made a mistake. Sprint was charging me an extra $10.00 for minutes that I never got and nobody can take accountability for what they did. This is terrible that Sprint employees don't read notes and don't like to takes notes. They accuse you of something that you never agreed. Terrible customer service. You should check your bill and if they had taken your money and they did not give you what they offer you because their employees are not capable or they do not know their product! I have Ruth, an account manager from Sprint, and they are claiming that it was my mistake that I decided to pay $10.00 more for 900 minutes when I originally had 900 minutes. Wow!

Sprint is stealing my money. Thieves! I'm very disappointed. Sprint can't take responsibility for their actions. I am super upset. Run away from Sprint, they will offer you something and then they will change their mind. They will never notify you for any changes because they don't even know what they are offering. It's better to pay a little bit more than finding out that you have been lied and sold.

Over 5 months ago, both cellphones started getting dropped calls, gargled voices, texting on ** would be failed, dropped, or not connect at all. I have been speaking with customer service almost 3 or 4 times a week (their calls dropping too). I was told to go to the Marlton, NJ store which I did, and was told I needed a new phone. In order to get a new one, and try that I had to pay for it, and then sign a new contract! This didn't solve our problems, and I went back to the store, and a nice gentleman told me to try "Airwave", which should have helped with getting a reception. This didn't work! Also, customer service was going to charge me for this, which I told them I was not responsible for reception.

I continued in good faith to continue calling for a resolution. They kept on telling me the towers are down. Today, I finally got in touch with "Antonia" at Sprint, who gave me a phone number for Ruben who is a manager (**). We went round and round again about this ongoing problem, which I told him that I don't want Sprint anymore, that they have been no help, but it was their fault that I had to sign another contract, because they said I needed another phone and paid for! All I want is for them to waive the $170.00 per phone fee, that they are going to charge me for cancelling. They have worst customer service ever! I don't know what to do now. The company has me so frustrated, and we are both retired.

Please advise me how I can get this resolved? I have two useless phones now that we can't rely on calls going through, with no landline. I want them to apologize, and waive the $170.00 per phone cancellation fee.

I have a Samsung replenish and I had it replaced 3 times. These *** people want me to pay for a reconditioned phone when they say I can only pay $25. I have to pay $55. I'm tired of their *** and I'm going to talk to my lawyer about this because I have had nothing but poor customer service with these people for the whole year I've been with them and I'm sick of it. I should not have to pay for anything. After all, they have very poor customer service. I'm going to sue them if I don't get a free phone and a different make and model and also cancel my service if they don't get their stuff together. I'm tired of the lies.

In October 2011, I upgraded my account with the purchase of a BlackBerry Curve, a device I was familiar with prior the AT&T experience. My needs were for a global WiFi enabled device. In November 2011, I traveled to Rome and had no service with this device. Upon my return I contacted Sprint requesting they enable this device for international usage. I was informed that this device did not have the same capability with Sprint that it had with AT&T and I would have to purchase, at full price, a new device. Nowhere at the point of purchase was it disclosed this device lacked this functionality, which I believe is not fully disclosing the device features during the selection process.

I spent over 5 hours total with Sprint trying to resolve this issue and was told they were unable to provide me a device that met my needs without paying the full purchase price. After speaking with over 14 representatives I gave in and purchased a refurbished device that I was told had the same features of my previous device in addition to international capabilities. Upon its receipt and activation, I realized this was untrue as this device did not have a WiFi feature. I again contacted Sprint and was told they could do nothing but allow me to return the device. After 8 years of service with Sprint, I paid $350 to break my contract and purchased a device with AT&T as I was unable to rectify this situation with Sprint.

On or about December 12, 2011, I received a call from a Sprint representative. The representative stated that my wife, who I am separated from, wanted to take over payment and control of my account. My account (number **) consisted of two shared lines, ** and **. This was an account where I paid $10 for the second line. I was not home and returned the call. The rep explained that we both had to be on the phone at the same time for such an agreement. I called my wife and suggested she call again now that I was home. A few minutes later I received a call from a Sprint rep. The rep asked me if I would mind if my wife took over my account. I said no. I specifically asked the rep when I would stop being billed and was told that day. I sent the second phone (**) to my wife and explained that I was told by the Sprint rep that she had taken over my account and might want to give the second phone to one of her grandchildren.

She the called Sprint and was told the only line switched to her was **. When she told me this I immediately called Sprint and asked how they could only transfer one line when they told me the entire account was being switched. I also asked how they could separate the regular line from the $10 line. I was told that we were both put on regular accounts and they could not now switch the other line without her permission. She refused. I was then told my only option, other than paying for the line, was to cancel and pay $50 cancellation fee. I immediately told them to cancel the ** line as they had lied to me during the original request for transfer. As a result of the representative illegally transferring only a portion of my account instead of the entire account as they stated they would do, I have to pay either regular charges for my remaining line or pay a $50 cancellation fee.

I called Sprint to help me with a phone speaker problem about noon on 12-12-11. They told me to go into a Sprint store for help. About 2 hours, later my phone service stopped working! When I went into the Sprint store, they said my line on the family plan had been canceled for some reason. I just received a letter in the mail 2 days after my service was cut off, telling me I had "high data usage" even though I have unlimited data plan. Letter also said I was warned before this, which I wasn't, and my service would be turned off on 12-12-11. Now my phone number for 12+ years can't be ported anywhere because it's not an active number. I can't find anyone at Sprint that can help with this problem. So to Verizon, which I hate, I go.

I'm beyond sick of Sprint. This has to be the seventh strike. When my phone was broken, I sent my insurance claim. The phone they sent back was not any better. The day I try to get it fixed, the wait took 2 hours. Finally, when they diagnosed that I didn't do anything to the phone, they ordered another phone. My phone was stolen that Monday. I refuse to pay a $100 deductible for another crappy phone.

What makes the situation worse is that, when I called the Sprint store. I asked the "manager" how much it would be to cancel my contract. Sprint's plan says that it deducts $10 from the cancellation plan every month. He immediately says $200, not knowing that I knew it would only be $60. When I told him that, he laughed. That was my final straw.

Sprint has falsely placed $1.99 Directory Assistance charges on my bill for the last few years. At least every two months, after carefully reviewing my bill, I have to call them to dispute these charges. I told them many times that I do not call Directory Assistance nor is there any need to do so. When I disputed the Directory Assistance charge about three months ago, it was removed and I was told that this option would be removed from my account. I agreed to have it removed because this is a service that I do not use. Now my current bill shows a charge for $1.99 Directory Assistance again. When I called to tell them that I didn't make the call and I was told that the option was removed from my phone, the rep told me that it can't be removed and I still have to pay.

When I asked the current rep for the date it shows that the call was placed, she stated October, 31, 2011. When I look up my bill online it doesn't show any calls to 411 at all, but to Sprint customer service. I also had to argued with them about renewing my contract. I was told that I would receive an $80 credit plus additional, but when I talked to the rep today I was told that they have noted on their records up to $80. I would never agree to something "up to". The rep that I had spoken to on 10/21/2011 named Myra D. informed me of an $80 credit if I didn't leave Sprint for another company. The promised for lowering my bill is not kept; instead I have to call and dispute charges, etc. with them every month. I would like for Sprint to remove and refund charges and stop placing Directory Assistance charges on my account that aren't true. If they can't keep their promise for contact renewal and other discounts that I told, then I would like out of this contract.

I signed up a 2-year contract with Sprint PCS, for a service with the new Iphone 4s. When I went to the store, the representatives told me that I have 14 days to cancel the contract without being liable for any charges except the activation fee of $35. Or, if you cancel the contract before 3 days, you wouldn't pay any fee. I canceled my contract on the 5th day. I still got charged one full month of service plus the activation fee of $35. I called and complained. But they told me that there is a breach of contract from my side because I ported out my number.

They never told me that once you sign the contract, there is no way out. And if you port your number out, you are still going to be charged for 1 or 2 months. And if you cancel your contract before, you lose your number, and Sprint will keep your number. So if you want to keep your number, port it out first and then cancel your contract and fight the charges.

I received my bill for my hot spot and it was from Sprint this month and it was $550.00. My bill is on automatic, but for some season, I went and checked the bill and was needless to say shocked. We have tried several times to contact Sprint and they just put us on hold for hours. And did I say we have a contract for 2 years with unlimited minutes? Come on, everybody, who can afford in this economy a $1000 phone bill in one family!

Class action law suit, this is unlawful and needs to go to the Supreme Court!

One year ago, I entered into a two year contract with Sprint for one of their mobile hotspot products. For $59.99 a month, I received 5gb of 3g data and unlimited 4g. Today, I noticed a $500 overage charge. I called sprint and was informed that one month ago my bill contained a written statement that my plan was going to change and that I would no longer receive unlimited 4g data. Surprised that they could do this mid-contract, unlike my experiences with AT$T and Verizon who allow their customers to finish the contract.

I was equally shocked that nothing was stated on my account online, where I go to pay my bill. Call me irresponsible if you want, but I usually sign into my sprint account, and go directly to the "pay my bill" feature, where nothing was documented about the change to my account. Another fascinating fact is that they kept my monthly bill at $59.99 for the 5gb - yet since they got rid of the unlimited data plan, new customers get 6gb of data for $49.99. Yet this wasn't offered to me. How is any of this ethical? I am now forced to pay $500 extra on last months bill, and I'm already $100 over on this months bill after just one week of 4g usage. A contract amendment this serious should required verbal confirmation at the very least, preferably a new signed contract. I will never use Sprint again and I really feel there should be a class-action lawsuit for what has occurred. I have already noticed many people who have filed similar complaints.

At the end of this past August, I purchased a Sprint Mobile Hotspot at Best Buy and made a two-year commitment to their service. I informed the Best Buy employee of my intentions of what I would be using the Hotspot for (lots of YouTube videos and Netflix streaming) so I was turned on to Sprint's Mobile Hotspot and unlimited 4G service.

Apparently starting in November, Sprint terminated their unlimited 4G service and applied a very low usage cap. So after only three days of wifi activity (YouTube videos,Facebook and streaming Netflix content), I accumulated over $200 worth of overspending wifi activity. If I signed a contract with Sprint to receive unlimited service, how can they legally alter the plan? With the plans they offer, a Hotspot is not even practical for viewing YouTube videos and streaming Netflix programing. At this point a Sprint Hotspot is worthless.

After multiple contact, more than 10 by phone, and weeks of Sprint store visits, I was offered a new wireless connection for my computer, after wasting my money and time. I was told by a Sprint store manager that my wireless card was defective, and they were not sure when, or if they were able to replace the one I had for more than 3 years. I was brought to a display, and shown another type of a connector, that was (as they explained) more efficient, more secure and it was $100 plus, but they told me that I would receive a $50 rebate.

I was already paying $158 a month for my phone and computer service over these years, and was very clear that I did not want to be paying any more than I already was. They put my mind at ease, and told me flat out that I will "absolutely not" spend more. All I had to do was sign another 2 years contract with them. And I quote "nothing will change, I promise and give you our (Sprint) word". Still unsure, I asked the manager again, and he assured me that nothing would change with my monthly bill. Well last month, my bill was more than $258, and this month, it is over $500. I have attempted, and exhausted every avenue to get resolution, with no success. My new and improved WiFi has not been working properly, two weeks after I bought it. I have spent hours on the phone with their technology experts, and sat over 3 1/2 hours in the main Sprint store, where I was told to go, with no help or end in site.

Last week, after being transferred to the fifth person who explained why both bills we so high, and I explained that I never was charged before for everything, I was told by the gentleman "the billing charges and my contract was changed, when they renewed my contract". I was never told of the changes, and even though the connection to my WiFi was not working, most of the time, somehow I had used over 5GBs of computer use. I was also informed that I was now being charged for roaming services, that was never charged before. I have been with Sprint since 2002, and have had problems before. This one, I refuse to fight anymore.

I have been a Sprint customer since July and I have been very disappointed as far as the phones and when I called about the help and technical support for my phones, they passed me around without fixing my phone or compensating for all the problems I have been going through.

One of my phones has been replaced 5 or 6 times because faulty software and the other phone just got replaced on Monday. I have been have issues with my HTC Arrive. The battery wasn't staying charged and the was not allowing me to receive or make calls or texts or to use my data. I took it in to the store. They rebooted the phone but failed to fix the battery issue because they told me to call customer care. I called and the tech didn't answer the question and instead threw me over to Yulie the supervisor. She started yelling before I could say one word and threw in there how much I owe on my bill. I told she was very rude and need to speak to her manager. Instead she put on hold and got back on the phone and refused to let me to talk to somebody else. I felt disrespected as a customer and as a person.

I lost my phone. I called Sprint and spoke with some lady in India. She told me I was ready for an upgrade and could buy a Galaxy SII for $200. I said sign me up and shut off my old phone. I ordered my phone and when I got it, it didn't work. I called Sprint and they rattled off a number that I didn't know. They said a second line had been added. I never asked for a second line. I told them I lost my phone and needed my information from that phone transferred to my new phone. They told me they couldn't do that over the phone, so I had to miss a half day of work to go across town.

At the West Des Moines, Iowa store, they told me that they could take the new line off of the phone and put my old one on. So they did this in September 2011. The bill for my phone was on the next bill. I paid it. My November bill was for $843.58. When I called, they said that I had to pay a deactivation fee for the line I never requested and I was on the phone with Sprint for 2 1/2 hours going through my bill line by line. The lady explained all of the money that I should get back. She sent me to the accounts payable dept. and they said that they wouln't/couldn't help me or give me my money back unless I sent the phone back in. I don't have another phone. I called the West Des Moines store and they said that they would call me back in an hour.

It's 24 hours later and I haven't heard from them. Sprint has stolen $600 dollars from me at Christmas time and will not return my calls.

I was moving to a place way out in the country. When I told Sprint that I wanted to find a service that could guarantee good signal at my new address. They checked the map and said my address was in one of the better signal strengths for the area (I was skeptical) and with the 30 day customer satisfaction guarantee, I would have plenty of time to test the phone and signal. During the 30 days, signal was dropped about 90% of the time.

When I contacted Sprint, I was given things to try and offered a "Hot Spot" for free to boost my signal. It took many many attempts before I was able to keep the signal up long enough to actually finish a conversation with Sprint customer service. The hot spot did not arrive until 2 days before the customer satisfaction guarantee was up. 4 days before the CSG was up, I contacted Sprint and told them I still could not get a signal and had not received the hot spot. They said they would send another one out. I told them I didn't think 3 days would be enough time to test the hot spot and if they could extend the CSG. Of course not. So 3 days before the CSG was up, I called and my hot spot had not arrived.

2 days before the contract was up, the hot spot arrived at approx. 7pm. I called Sprint the day before the CSG was up and said I would not use the hot spot because there was not enough time to test it and I wanted to cancel the service. They told me that the CSG was actually only 2 weeks and I would have to pay the early termination fee, the usage fee and for the equipment that I had received. That night, I packed up all of the equipment and when I got an address, I mailed all of the equipment and copies of all my receipts, contracts and a copy of the CSG that I was given at the time of the sale. I also had the post office put a return receipt on the package.

Will not send me a new battery. The tech has determined over the phone that the battery was not letting the phone charge! I contacted Sprint on 11-28-11. I also contacted sprint on 12-6-11, 12-7-11, 12-8-11. I have spent more than four hours on the phone trying to resolve this problems. The support division told me that they no longer make a battery for Motorola i776. Sprints tele ordering division took my credit card # and they would over night the battery at no charge and would credit my account. The e mail confirm this transaction was a sale ad sprint sold me a phone that has no replacement parts. I have had no phone since 11-28-11. Phone is a requirement for my remote ranch management job. This must be corrected immediately.

I started my contract with the company last year. They gave me a Samsung Intercept. It was a junk phone out of the box and I went back the same day to replace it. I tested that phone in the store and it was just as faulty so they swapped it again while I stood there, to a different model. I believe it was the Zio. It was junk too so I brought it back and they gave me another Intercept. It was also faulty out of the box but they did not replace it again or offer a different model. They told me I would have to take that phone and use it regardless. So I called customer service. They were unwilling to help me get a different phone either. I have tried calling them back several times and they always want to sell me a new phone at full retail price. They are unwilling to get me a phone that actually works. It shuts itself off, reboots, headset speaker stops working when it overheats. No way to send picture text messages, bad signal strength, and bad customer service.

Former employee at Sprint. I do understand the frustration. I have to say that there are many people at Sprint that really care to assist with customers issues. What the problem is that Sprint have a set of rules and customer service reps have to go by and not get personally involved as much as you would like to help someone to resolve their issue, many times you can't. I experienced working in a call center for Sprint not being able to assist customers. And all because of their stupid rules, you have to do it their way not your way.

I only worked there for a year and I have to tell you their network is the worst there is compared to other service providers. I worked for Sprint for a year in that time and they had more that 8 major outages and that is not including the local ones they had in many country wide system issues. That makes it impossible for someone to do your job. And then all the products issues. Customer service specialist should be able to do everything possible that you can to resolved customer's issue; but many times its Sprint's policy that prevents it.

I myself was terminated for supposedly disconnecting a call, but the truth of the matter is that Sprint's system is so bad that even within the system, internally, they have issues with my calls being disconnected within seconds of my calls coming through or my customers were not able to hear me. That's how bad it was.

I did bring it up to a team lead. At that time, my team lead was on vacation. I was told I needed to wait for her to come back to resolve my issue; for the mean time, my incoming calls were disconnecting. And then she came back and I was terminated for calls disconnected within 10-16 seconds I was told. I argued it was a system issue, but I was still found guilty. I was not able to collect even unemployment for that reason. Another issue that is going on is that management, supervisors, unit managers, are allowing people to have their cell phones on the representative's station. They are able to connect to their PCs with the USB cable that puts customers' proprietary information at risk as their accounts are being accessed by the reps that have their cell phones at hand with cameras being able to records information very easily.

That is supposed to be against company policy, but it's still happening and no one does anything about it. So if you know of anyone that had fraud committed or had their Sprint account accessed, now you all know why. I did brought it up to a supervisor and a team lead, about some people that had their phones plugged in, and there was nothing done. They just walked by and said nothing. Nothing really happened; it's all the same.

Found something on line today! And it worked! Call 703 433 4401 or 866-727-0665: this is Sprint's corporate customer service office! Do not call Sprint customer care (well, not yet)! Call one of those numbers. ** your ** off! Threaten to switch services (like they really care) and tell them you'd wish you would've went with Verizon when you had the chance. Say anything in regards to you wishing you never had Sprint service! But let them know you're not taking it out on them, you're just pissed because no one is giving you the answers you need. They will open a case file try and help you and give you the best solution and tell you they will get back with you in 24 hours. They are very nice!

Then, call Sprint customer care in about 10 minutes and tell them you just spoke with a company that said they were the corporate office and you want to know if it was a legit company. Tell them the company said they were Sprint and said they opened a case file under my account. The rep will look into your account and tell you it's theirs and then ask you and help you some more.

Tell them you are very upset and this is my problem. Mine was about the discontinuation of the Unlimited Data Card and I wasn't aware they stopped unlimited usage and saw overages for $266.00. If you've been a customer for a long time, you have an even better advantage. I have been with them and with the same number for 11 years.

Not sure what your complaint will be, but they waived the charges plus another charge I still don't know what it was for. I upgraded my 6gb to 12gb and any overages they missed will also be waived on my next bill and she documented and gave me the conversation code (yes, this exist) so I can play the conversation as evidence with her assurance that she fixed the problem should something go wrong. At 3:20pm on 12/1/2011 my bill was $471.00, now it's $176.00 which is what it will be every month and I have a new data plan. I was originally paying $49 for the data card; now I pay $79 for more bytes. $30 increase in my monthly bill. Not bad for googling information!

But of course my contract is up in April 2012 and I will be changing my wireless to something unlimited. But if I do it now, there's a $175.00 early termination fee. Oh, they get you either way. But if you know how to ** without them slamming the phone on you, you can get them also.

Why in the world are all of you complaining about Sprint when you can use their sister company Boost Mobile at $50 a month unlimited calls, text and internet? I was a Sprint customer for almost 13 years when I changed to Boost. You also don't pay all those extra fees, just $50 a month and $3 tax. You purchase your own phone and no contract. I've been using Boost now for 3 years without one problem in the least. Also, I have Sprint Mobile Broadband but again, do not buy from Sprint. I got it through www.millenicom.com. You only pay for the service and again, no other charges. Not even the ** 911 charge that Sprint charges on the mobile broadband. Tell them Carol from Michigan sent you. Great company and you do not deal with Sprint for tech support. You deal with Millenicom.

Last Monday, 28 of November, I was in Sprint located on 1625 Campbell Lane, Suite 2, Bowling Green, KY (270-796-2001). I buy a blackberry for Boost Mobile. At home, I find a lot of issues with the phone. It was too slow doing everything. The screen froze and it has poor signal. I called Boost Mobile and the blackberry experts told me that this blackberry is discontinued from Boost Mobile because they have old software. And the people from Boost Mobile told me, too, that the video cam has a really poor image and caption and when you are taking a video, the sound doesn't work.

That is ridiculous. The price for the phone because this phone is too old. I paid $199 plus tax ($211). Today, 30/11, I called the Sprint store and asked why the sold me an old version cell phone like a new one. I explained to about the issues with the cam and the problem with the video. I asked if maybe they can change me the blackberry for another one or for a different brand or give me my money back. They just said, "I'm sorry. As soon as the phone leaves the store, there is no exchange or money back." I think this is unfair because all stores suppose to have a time for the customer to make a refund or exchange. I need your help with this. The sale representative was so nice when I brought the phone, but when I called for the problem he changed.

Now I lose my money. I don't have a working phone. I can't take pictures of my baby boy because this image is too poor and the video doesn't work. Every time that I want to do something in the phone, I have to wait until it stops thinking. Please help me.

I signed up with Sprint for a 2 year unlimited internet access contract, with the Hotspot for my business. I was informed that I can connect up to 5 computers. The amount of the unlimited internet contract is $49.99 per month plus fees, which brings the bill up to an approximately $68.00 per month. I've been paying my bill every month since we signed the contract in March 2011. I just checked my bill, and there is a new charge in the amount of $487.00. When I called Sprint, they informed me that I no longer have unlimited access for my business internet account, and that my internet business account now has a limit, which I've exceeded. How is it possible that in only 8 months of the contract, they can change the terms of the agreement? I have an outstanding bill of more than $500 for access in the internet, and no longer have unlimited access, as documented on my contract.

Is there a minus one star? In September 2011, my Sprint phone disappeared. Okay, I might have lost it. My insurance covered a replacement but suddenly, my data charges leaped from $0.57 a month to $78 a month. I didn't notice it--I thought that either I had not paid the previous month or my wife was using her phone a lot. Finally, I realized that in both October and November, there was a $78 charge for data, which I never used. When I phoned Sprint (*2), which started at 9:55, they transferred me from one department to another and eventually dropped my call. By 10:30, I was talking to Joseph who couldn't refund or help in any way so I said, "Okay, I will just cancel my account." He then transferred me to a more senior rep. This took 10 minutes for just the internal transfer.

The new rep said that they were genuine data charges. So I asked, "How come I went from $0.57 a month to $78?" The feeble reply was it could be "incoming photos." Huh? $78 of unwanted incoming photos? Then, it was suggested that it was my fault for not blocking the data. So I said, "Okay, cancel my account." I was told, "Well, I could refund those charges if you sign up for another year." No way. I want out--I didn't use $150 worth of data and I want a refund, not a new contract. No can do. Poor kid. I was asked, "Would you like to speak to my supervisor?" By that stage, I had been on the phone with Sprint for 50 minutes (including dropped calls).

If there were a rating for honesty, I couldn't even give one star. I have the family everything messaging' plan. This includes unlimited text and picture mail. Apparently, the picture mail is limited! I get data usage charges on just one of our three phones. I have had to disable the picture mail feature on this phone to avoid more charges. Below is the chat transcript from Sprint.

Chat Reason: Question about the everything messaging plan

Charmaine ****: Thank you for contacting Sprint. While I access your account information, can you please provide more details about why you're chatting with us today?

Customer: I have a question about my plan. I have everything messaging that includes unlimited text and picture mail. I have had to disable picture mail on one of the phones on my plan because when he sends or receives pictures, we are charged for data usage. Is this how everything messaging works?

Charmaine ****: Yes. Please let me provide more details for the same.

Customer: I would just like to know why, if I pay for unlimited picturemail, I would still have to pay extra data usage when it is in my plan.

Charmaine ****: Sure. There is no charge for sending the normal picture mail but the data is required to be on. However, if the data is not used, it is only supported so that you can set the picture mail. It does not generate any data charge. However, if the person receives the standard text message and not notified as Picture Mail then there is data charge for the same. Now, here are the steps for the same to avoid the data charge: the following options are included in the Picture Mail and do not generate any data usages.

Sending the Picture Mail from the Picture Mail account, take a picture from the phone. Select Options. Select a contact name, phone number or e-mail address to send the picture. Post to Service through Picture Mail account. Print pictures through Picture Mail account thus uploading the picture from the phone to an album through Picture Mail account. For Picture Mail Text - When you get the Text message notification? You have new Sprint Picture Mail? Select the message. Open the link in the message to view the picture on the Picture Mail server. On the other hand, the following options are not included in the Picture Mail and generate the data usages including composing an e-mail from the Internet web browser or e-mail application on the phone. Post, view, make comments, or download pictures to the phone using Web browser on the phone.

Searching the Web site for pictures. Downloading or Viewing a Picture Using Web Browser. Downloading a Picture from Text Message. For example: Accessing the standard text message not notified as Picture Mail. Selecting the included URL, purchase and download the picture from the Web site. If a person sending the picture mail has internet and sent the picture through internet. While receiving the same, the internet is required and it is not included for the person receiving it generates data. So, customer has three options to be careful while using. To block the data to avoid the charges or add the $15.00 pack for the same. As the system will set the charge is data or internet is accessed even by default.

Customer: Yes, it does. I was just at the Sprint store in Lee's Summit by Hobby Lobby and the employee I talked to told me that I should be paying extra data on every phone when picture mail is sent or received instead of just the one phone. The browser wasn't used but only picture mail. It was sent just like a text message and yet, extra charges. So, I am paying for services that can't even be used.

I have been a longtime customer of Sprint, even though I was a victim of identity theft right after I signed up with them back in 2006. Shortly after I signed up with them, I started receiving 2 separate bills. One was for my phone number and the other one was for 3 phone numbers that I did not own. Not only did I not own these numbers, but the bills were in Spanish even though the accounts were in my name. I immediately called Sprint to get the issue resolved. I was transferred numerous times and then hung up on. The only thing that they did not do to me was call me a liar, although I am sure they were thinking it. After I finally got a hold of a person, the only thing she would tell me was that as far as they could tell, the charges on the Spanish bill were legitimate and that in order to fight it, I would have to go through the fraud department.

I did that and never got a response. Now, $7,500.00 later, this bill is still showing up on my credit report and Sprint refuses to help me as the item has gone to collections. I am terrified to even contact the collection agency for fear that they will have information to garnish my wages to get the debt paid. I really want to get this resolved, but I don't know where to turn.

Let me state at the outset that on June 26, 2011, I called Sprint in preparation for a family vacation, and I was informed that the call may be recorded. Since Sprint has made no attempt to find the recording, and I, the customer, have been automatically presumed guilty, I will move along with events in chronological order.

On June 26, 2011, I spoke with a Sprint representative explaining that I was planning a trip to Canada for less than a week (four days to be exact). I also told him I had heard horror stories from those who traveled internationally unprepared and that I, under no circumstances, wanted to experience the same. I was very clear in my request to the service rep, that I wanted to maintain my same service and did not want to arrive home to a large bill. We discussed this at length. I even reiterated the same questions and requests in several different ways, several different times so as to make sure we were both in sync.

He suggested an International data and messaging plan, acknowledging that with this coverage, I would be fine. When our conversation was finished, I was comfortable that my family and I would be able to continue phone/data/texting service in Canada at the quoted amount of the plan he suggested, and that this orally agreed upon plan would be satisfactory. While in Canada, I constantly was sent random roaming beeps, no messages of any sort, just beeps. My phone was not in use at the time, and I would literally have to pick it up and hit cancel every time. I still was unaware as to the cause of this constant, annoying roaming feature. I was driving, and could not keep fiddling with the phone.

Approximately 3 weeks after I returned, I was shocked to see my Sprint bill at $765. I called Sprint on to get it straightened out; I figured it was just a mistake in the beginning. I explained my conversation with Sprint prior to vacation. I was put on hold several times, disconnected, called back, and transferred to the International group only to find them closed at that hour after being told they are a 24-hour operation. I called them back the next day. The International folks couldn't understand why I was routed to them and that my issues were with someone else. I called Sprint again later the next day. I talked to a Don ** and Travis **. I was told they would check it out and call me back.

I finished somewhat frustrated at all the transfers, times on hold, and dropped calls, but, in general, I felt it was going to be taken care of. They restored my service and told me they would go back to the recording of my original conversation and call me back. Sprint never did call me back as they stated. I had presumed that the recording would be checked for a service mistake on the part of the rep, that we orally agreed to the vacation cell plan. And that is exactly what we thought would be the conclusion, a simple mistake on Sprint's representatives part.

About 3 or so weeks later, I found my phone to be disabled again. I called Sprint and was told it was because I didn't pay my bill. I explained everything again. I was transferred back and forth, put on hold, dropped; started all over with someone else at least twice. It was very frustrating. I did end up talking to a very nice lady, Samantha, who seemed to understand. She transferred me to a supervisor. I didn't get his name. The supervisor told me again that they would go back and check my recorded conversation to see what I was told originally and that I get a return call by the upcoming Monday. My service was restored; I paid all current charges with a copy of the bill as to which charges were in dispute. This happened twice in two consecutive months. I'm still waiting for a return call.

On September 26, I woke up with no cell service again after returning from vacation. I called Sprint back and went through the whole process again. Constantly transferred, dropped, put on hold, etc., I was put on hold one time for 30 minutes then dropped. I was very frustrated. I was on the phone with Sprint for 3 hours that day and did not talk to a single person that was actually trying to help resolve my issue. This time I was told directly that Sprint felt the additional charges I was disputing of approximately $550 were valid and there was nothing they would do. If I wanted my service restored, I would have to pay the charges that were in dispute.

By this time I was mad and told them I would be leaving Sprint. The response was simply, "I'm sorry you feel that way", which only made things worse as far as I was concerned. I told the rep I would not be paying the additional charges that were in dispute or any early fees for leaving Sprint and hung up. At this point I felt that there was no option other than to find another carrier. After calming down a bit, I tried to call Sprint again and went straight to the Finance Department and talked to Brandon. I apologized up front for what he was about to hear, but I wanted to try one more time to settle this disagreement. Brandon was very arrogant and rude. He told me that anything I was told originally must have been in error and Sprint was not going to budge and that all the additional charges were valid.

He also now told me that they could not go back to my recorded original conversation because those recordings were for training purposes only. I explained that this is not what I was told on two previous occasions. He could not or chose not to tell me why I had been told this previously. I asked to talk to his supervisor but was told that it was not going to happen and that he was it, "I'm the end of the line". He also told me there was now a note on my account not to discount and that Sprint was done. By this time I was incensed. I have since received a notice I will be taken to collections. There have been so many conversations and so many phone calls that I can't cover everything.

I will say that Sprint Customer Service is the worst that I have dealt with ever. I feel that I was misled and that the rep that scheduled the plan for me gave me wrong information from the beginning. Had I known what I was going to be charged, I simply would have turned off all my phones while in Canada. I was only there for four days. Therefore, these charges are in dispute and any early cancellation fees are not valid. Sprint left me no choice. I have been a loyal customer of Sprint for more than 10 years and feel I should be at least given the benefit of the doubt. The attitudes and service I have received from Sprint has made it my lifelong ambition to dissuade anyone from converting to or signing up with Sprint. In the last week alone I have saved two people from experiencing what I have.

In summary and in the spirit of due diligence, I pursued a dialogue with Sprint, I requested the tape be made available, I asked that Sprint speak to the rep that possibly made an unauthorized or incorrect cell plan, and I inquired to no avail as to who I could speak with that had the actual authority and training to assist Sprint customers in resolutions. This entire fiasco transpired over one very reconcilable incident. To be clear, we will be neither bullied nor intimidated by Sprint into paying for bogus charges. This message will be copied to the below-mentioned companies and individuals.

I'm disappointed with the bait & switch tactic used to sign another contract. After numerous calls to Sprint customer service, the international desk and above, I've come to realize that it really doesn't matter to Sprint what their managers tell customers. They never intend to honor their word. The contract was to expire on Nov 4. I was thinking of upgrading my blackberry, but because of my international travels, I was told that the plan and additional International Data plan I had on my account were not available. I could not afford to switch because of this. After talking to numerous people, I was told by a supervisor that they would grandfather me in and made such notations on my account on Oct 7.

Because of their willingness to grandfather me in, I went ahead and ordered the new iPhone. I called again on several occasions because of my concerns with the adding of the International Data Plan. Again, I was told the notes would be honored, but would take a few days. Because I was leaving for a trip overseas, I waited to activate my phone upon my return. It is activated, but not only was I disappointed in the phone, but then to learn that the plan could not be added to the iPhone plan. When I returned the phone, it could not be added to my old phone. Seeing that I am leaving for Paris on Monday, I will be moving my service after 12 years. Disappointed is an understatement. Not sure how Sprint can tell a customer of 10+ years one thing, but then not follow through, or basically they said, "It can't be done, sorry".

Have been a Sprint customer for many years. Many years I have just paid and paid rather than even question half the bills - phone use was for my daughter, customer service through the years was awful. When daughter graduated college this past May, called Sprint to have the service shut off. the next day, my daughter had it reconnected unbeknownst to me. Sprint allowed this even though I canceled the day before. At this point, the contract was over and it was a month to month contract. For 4 months, I have spoken to so many reps/managers trying to get this phone out of my name so my credit would not be hurt if daughter didn't pay.

Sprint phone (service) does not work in my apartment. After getting my new Sprint phone, I realized that I have no connection in my apartment. 7 days after the activation, I called customer service for help, but sprint representatives could not fix my problem and he placed an order for cancellation kit. It was after 7 or 8th day since I activated my phone.

After about another week or 10 days, I steel have not received the cancellation kit. I called customer service and asked about the location of the cancellation kit. The customer service representative advised me to not worry and that my contract with Sprint is considered canceled. You should have my phone calls recorded. I mailed my phone back as soon as I got the cancellation kit.

Please help to void the charges. I am unemployed. I do not have funds to pay for it. The only thing I wanted is a phone that works in my apartment building, that I can make o phone call in the comfort of my home. Thank you very much.

My phone was stolen 16 months into a 2-year contract. I bought an exact used phone and activated it. My monthly bill went up by $10/month as Sprint had raised their prices since then. I am paying more for the same service. I believe that this is a breech of contract and unethical behavior from them. Their representatives did not care and kept saying that it's a new activation and therefore, a new service yet I was not allowed to close the account.

On November 15, I contacted Sprint regarding my bill from November 12. I noticed that the new phone I purchased has additional charges that should not be there. I reached out to Sprint this day on 3 different occasions. I was about 3 hours on the phone. The first call was not clear and the representative promised a call back after 45 minutes on the phone but there was no return call. The second time I phoned in, I spoke with a representative who was in touch with the store and who sold me the device. I just listened to them as they disagree about who should be liable to pick up the charges.

The customer service representative put both the in store representative and I on hold and disconnected us but no return call at all. After spending nearly 3 hours on the phone, my issue is still not resolved and the charges are still pending. The in store customer service representative have not phoned back about the matter and I wish to cancel all 3 lines and to have my account credited. This should not be legal!

I don't want to give even one star but I have no choice. Sprint regularly practices theft. Review your online bill daily, if possible! Many times, we have requested that a service be discontinued, such as the data plan, or insurance, and found later that it was never done. Sprint always refuses to refund the charges, saying that the service could have been used (gee, if only I'd known I still had it).

We asked them to discontinue data plan on a phone. They turned it off, but did not block it (the difference was not explained to us, although we asked that data be removed). We did not use the phone frequently enough, to realize that several emails had come in to the phone. Sprint charged us $75 plus $2.22 roaming charges for "casual data usage", and refused to give us credit, or at least reduce the charge back to the $15/month plan we had. Isn't it convenient for them that we didn't use the word "Block", even though we told them we did not want to use the phone for data. Also, had insurance on our daughter's old phone because it had multiple problems. We asked that the insurance be stopped, when we were at the store purchasing her a new phone. The store rep did not turn it off, although we had him double check it while we were still at the store. Discovered it 5 weeks later, when we received a bill for the next full billing cycle.

After two calls to customer service supervisors, and a call to the Retentions Dept, where I spoke to a manager, we got half of the $75 charge credited. The manager said he was doing us a favor by meeting us halfway. I stated that if he had the power to refund half, he could just as easily credit it back to the $15 data plan fee. He said we didn't deserve that (yes his words) because we must have known the data plan was still on. That's the point when we discovered it. We thought that the data plan was still on, and that we would have a $15 charge. We did not realize that we had been changed to "casual usage" because we thought the internet was either on or off.

We had asked to have no data usage. As far as the additional 5 weeks of insurance charges, he refused to refund them because we "could have" benefitted from the insurance while it was still on. He also stated that store rep did not put any notes on our account regarding our request to have it stopped (should he have put "customer requested to remove insurance, but I didn't do it ha ha"). I told the manager in the Retentions Dept. that it's the same as if I changed auto insurance companies, and the original company kept charging me because "technically" I could have used it, although I didn't know I still had it. Sounds like fraud to me. The manager said it's not the same thing. Guess that depends on which end you're on.

I know that Sprint's market share is declining. I guess that sneaking fees onto customer's bills, or "accidentally" leaving them there when the customer has asked to have the service removed, is a great way to beef up revenues when you can't do it with great customer service.

I have a contract with Sprint to pay them $149.99 a month. I have never received a bill for less than $280.00. They refuse to speak to me about this.

I signed a two-year contract with Sprint because the Hot Spot (Wi-fi) has an unlimited data usage. I'm now one year in my contract and they have changed it and now, it's no longer unlimited. I have 3 college students in my house, so when they go over the usage amount allotted, I am going to be paying triple for internet usage. Sprint lies and changes your contract without your knowledge.

After the 2-year contract expired on two old phones, I called Sprint customer care to see what we had to do and was told old account was grandfathered. If we made any changes, like ordering smartphones, it would no longer be grandfathered and we could not get a family account but would have to be individual accounts for smartphones. I would still be eligible for state employee discount and he confirmed I was not under contract as of the date of this contact. Upon seeking to order new smartphones through Amazon for special price ($49.99), I couldn't retain the same numbers ordered through their website (I experienced problems getting the website to process the new smartphones HTC Evo 3D and keeping the same numbers, since we had to have new Sprint accounts from what I had been previously told as well as being provided a discount for being a state employee).

I contacted Amazon customer service and was told this required that we did not have existing phone numbers for the smartphones and I needed to contact Sprint about it as they could provide the phones. It was Sprint providing the service. The state employee discount also could not be processed through Amazon, Sprint would likely honor the discount and I had to contact them after placing the order. I contacted Sprint customer service again.

I was told Sprint would provide the service, smartphones requiring a different service plan that what we had and it was up to Amazon as to how much we would be charged for the smartphones. If we ordered smartphones through Amazon, then they would honor a state employee discount of 17%. With the discount, the plan would cost $127.90 plus tax. I should talk to Sprint sales to see if they could match the Amazon special and save some trouble, and transferred me to sales.

Upon talking with Sprint sales, I was told they couldn't match Amazon as Amazon buys their phones directly from the manufacturer at a markdown that Sprint cannot match. I told him we needed to work out something to make the arrangements affordable or competitive with Verizon. I preferred Sprint and same numbers if possible. The sales referred me back to Amazon, saying they usually tell customers to go to businesses where they can get the best phone price. I asked if I could be transferred to someone who either could discontinue the lines as Amazon couldn't provide the new phones at the special price if we had existing phone numbers or work out a solution for this situation. He said he was the one who could discontinue the lines and did so as of 11/24/11.

I tried ordering through Amazon and it still wouldn't allow same phone numbers to be transferred. I contacted Sprint through customer service chat online option, needing to confirm there would not have any problems with Amazon in ordering 2 HTC Evo 3D smartphones at $49.99 each (Amazon's new customer price with family account) after Sprint told me that they did not have smartphones and old accounts will not be honored if we order smartphones. After Meet from Amazon.com asked me to standby for 5 minutes as to obtain the information, Meet abandoned and disconnected the chat without further contact, any information or anything whatsoever. I contacted Sprint again, was provided the number to customer retention as old lines had been discontinued and I was told to call them.

Upon calling, the rep told me she could credit $100 to account off first month's billing and reinstate old lines, if that would work out to same price since Amazon was offering the new smartphones at $99.99 as she was observing on their website as an upgrade option for Sprint. I was told to then reorder from Amazon as it should work okay now. Upon seeking to order the upgrade from Amazon, the website had the upgrade priced at $149.99, not $99.99 as I had been told. So I called Sprint back again. The rep who answered told me $99.99 was the price for the smartphone after a mail-in rebate. I told her there was no mail-in rebate identified and the earlier rep said nothing about a rebate. She replied that I had to complete the process and I'd see it upon completing the order.

When I tried to have her look up the reference number for the previous contact (I requested so I wouldn't have any further problems with consistency of what I was told by Sprint reps!), she wouldn't stop talking and listen to what I was saying. She just kept going on and talking over what I was trying to say, saying then we were not eligible for the $99.99 "upgrade" repeatedly. When she finally stopped, I told her no one had said anything about any mail-in rebate to me. I'm not ** and this was the price stated to me for the upgrade with someone reading off the website and there was no rebate for this phone on the Amazon website. I then asked if she could further escalate this contact. She stated she would email her supervisor to call me back.

Upon reading an Amazon order email instructing me to contact Amazon and informing a manual check had to be performed with Sprint, they had me hold while they contacted Sprint. After Amazon connected with Sprint (for a credit check), Sprint informed no check was required as there are existing phone numbers on an account. The Amazon rep stated that these could not be ordered through a new account with existing phone numbers. After explaining the previous experiences with trying to order and contacting Sprint, I was told there were 2 options with the Sprint account. I could upgrade to the smartphones at $149.99 per phone or get the smartphones and add 2 lines at $99.99 each, then have the old 2 lines disconnected. But I could not have two Sprint accounts.

The Amazon rep stated there is no mail-in rebate on the HTC Evo 3D, the Sprint rep excused herself and left the call. I then asked if I would be committed to paying for the old 2 lines for another 2 years or risking any additional fees for disconnecting. The Amazon rep told me I had to contact Sprint for that. He then told me he would cancel the order and send an email, which he did. I have yet to hear back from Sprint in follow-up of any "email to have her supervisor call me back".

Sprint sent me three broken "certified" Nexus 4g phones and has refused to replace the junk they sent with devices that actually are functional. This company is beyond corrupt! They hang up on customers and claim they have phone line problems. No excuse for a large corporation! My phone that I paid for doesn't work, that is a problem! If they cannot even operate their own phone lines, how can they serve customers? I hate Sprint! Four months of complete hell! They lie and try to make you waste your time so your limited might run out and do not stand behind their defective products!

I would like to preface this complaint by saying that when you purchase a service, you expect to get what you pay for. When a company raises rates and you end up paying more, you expect more or the same standard of service. I am writing today because not only has Sprint raised rates and lowered services, they falsely advertised an insurance policy that I have paid for since 2007.

Their policy is extremely misleading and resulted in loss of money, more expense, inconvenience and loss of time. In addition, when I asked for the contact information, to provide to the BBB and attorney general's office, Sprint was unable to disclose information.

I recently needed to replace my Sprint cell phone. Because I had purchased insurance since 2007, I was able to receive a free replacement phone. The representative felt that instead of receiving a free replacement phone, I should upgrade. I explained that I was not interested as I did not want to spend a penny more than I had to. So, within a week, I received a replacement phone. Unfortunately, the replacement phone I received was defective.

I spoke with another representative who attempted to have me upgrade, but again, I did not want to spend more money than I had to. After all, I had been paying insurance for about 4 years. I received the second replacement phone within a week and that too was defective! (At this point I am upset because I conduct business on my cell phone and was losing opportunities.) I had asked a manager if we can find a similar phone. I was willing to use a different phone as long as the main features were the same. I was told that this was not possible.

Because Sprint was unable to provide me with the service that I had paid for, I asked if they will return the insurance money. I felt it was reasonable as the company failed to provide me with a replacement. I was told that this was not possible. I wanted to know what was possible (an upgrade of course!). The upgrade would cost me an additional $10 per month for service, a new phone plus a two-year contract. I explained that a reasonable thing to do would be to waive the additional $10 monthly to compensate for the lack of insurance service. I was told that this too, was not possible.

I went a little further and asked if they will send past invoices so that I may see just how much insurance I have paid over the years. They said it would not be a problem, and that I should expect the copies of invoices within 5 business days. After 3 weeks, I contacted Sprint to inquire about the status of those invoices. They never sent them. The current representative explained that she'll send out the invoices and I should expect the package within 5 business days. I finally received it after 10 days. Please see the attached sheet containing the breakdown of insurance payment.

I finally had enough of speaking to various representatives and managers and getting nowhere that I went for an upgrade. I received the phone and oddly enough I did not get reception in my house! I called Sprint and they said that because of the recent storm, service may be difficult, but I should wait. So I waited, only to learn that I will not be able to use my phone in my own home! So again, I called Sprint. I was told that I may purchase a device for $130 that would boost my cell service.

Wait a minute! I was just cornered into purchasing an upgrade for $10 more a month, receiving less service than before, and now I have pay another $130 for a service that I'm already paying for?

Even if I wanted to order the device, it would take 18 weeks (according to a representative who said it was on back order). The representative explained that in most cases, the device is sent out for free. After all, I had Sprint service for about 10 years and didn't have a problem like this before. And of course, I am paying for this service to begin with. But when I spoke with a supervisor, I was told that this was not possible. I would have to pay $130 for this device.

Because there is no cell service in my home (which didn't happened with my other Sprint phone) the battery drains quickly. If I charge it before I go to bed, by the morning it is shut down. This is not normal for a battery. It is happening because the phone is constantly looking for service.

I have so much losses and inconveniences. I lost the insurance money I paid since 2007 and I'm paying $10 more per month for less service or no service at all. There is no service in my own home; I will have to pay additional for a device that Sprint should send for free and I have a brand new battery that does not stay charged more than a couple of hours (due to drainage from no cell service and constantly having to search for service).

They should provide me with reimbursement for the insurance money ($336 in check). I am requesting this in a form of a check and not an account credit. Please see attached insurance log. They should give me $10 by 24 months for the unnecessary upgrade and lack of service that would be $240 - to be credited on my account. This is for the term I had to commit to. They should also be able to provide me with a signal booster for my home and a new battery.

Unrelated notes that consumers should know about sprint:

*Sprint offers a package that consists of unlimited minutes for cell to cell. Calls to landline phones are charged in minutes. However, calls made to landline phones take about 45 seconds to connect. At times, these calls do not connect at all resulting in an average of 90 seconds wasted on placing a call to a landline phone. (Feel free to look into my account details at calls made)

Issues are rarely resolved. In the rare cases that they are resolved, it takes about 90 days for results. Sprint asks you to fill out satisfaction surveys prior to resolving issues. Sprint will offer small courtesy credits having nothing to do with the issue you're having and then will claim that you have already been compensated.

I signed an unlimited data use contract with Sprint, so I can have unlimited hotspot internet, as this is the only internet greater than dial up speed available to us. One year into our contract, Sprint is now reducing the unlimited usage to a 5gb cap, but still charging the same fee. Sprint sent no notice of any form, and did not allow us to opt out of the contract. FCC and BBB need to investigate Sprint for fraudulent practices. Sprint's decision impacts all users with an unlimited contract. We need some good lawyers to expose Sprint, and make them honor these contracts. I am now stuck with limited use of the internet, and stuck in a contract, without receiving services, as agreed when the contract was signed.

I signed a contract for unlimited data usage with mobile broadband. I have faithfully paid my bill for almost a year. Yesterday, I was informed that I was over my bytes and that in 7 days of the billing cycle have managed to burn through all my allotted data but also incurred 375.00 of overage charges. I then emailed customer service. I am told that the unlimited plan I signed up for is no longer valid and I have been enrolled in a lesser plan that has data limits. I had no idea. I never had any overage charges in the past. I feel this is very fraudulent.

I ordered an iPhone 4s for $380.00 from Sprint and added a line that was seasonal. I was told I was paying to receive my phone in two business days. However, when I called back to Sprint, it would be two weeks. So, I stated I wanted to cancel it. The rep was very rude and said it couldn't be canceled, so I disputed the charge on my account. Then, when I got a second phone, I called to have the $69.99 plan plus a seasonal line for $8.99. The smart rep ended up placing me on both a family plan and also individual plan at the same time. It took Sprint two weeks to correct because my bill went up to $380.69 for one line. After speaking with twelve people and two weeks of calls and six supervisors, it was finally taken care of. I freaking hate Sprint! And I will be canceling my services.

Sprint is the worst company I've ever had to deal with. For the past 5 months, I've been trying to add a 4th line to a family member. I first contacted them in June, and I was told that I can't add a line till I am with them for at least a year which is October 2011. I had to go overseas in July on duty for a couple of weeks and was late 4 days on paying my bill. I didn't have any service stoppage as a result.

When I came back, I contacted them again and told them that as a family plan, I am allowed 5 lines and I am already paying them over $200 for 3 lines. I was told that I can't add another line, because I was late on paying my bill which happened once for reasons beyond my control. I also was told to call again after a few weeks, and they will give me another line.

A month later, I called and was told I have to wait till I have been with them for a year. I called back in the middle of October, and I was told to call again at end of the month. Fed up with their games and bad customer service, I called after the end of the month to put an end to this issue. I was told I won't get a line. So after 5 months of going back and forth with them, being put on hold forever and transferred from one idiot to another, they told me, "We have no problem with you cancelling your plan with us."

As a matter of fact, I am willing to pay $500 to get out of the contract and leave this ** company which apparently doesn't care about its customers and its reputation--rude customer service reps, and incompetent team members and supervisors. I wouldn't recommend anyone to go with Sprint. Save your self the hassle of dealing with idiots and horrible customer service.

Charges were not disclosed at the point of sale, and I have made repeated request for a paper statement for my 1st billing since 10/15/11. As of 11/5/11, I have not received anything. I also received a certified letter reprimanding me for emailing Sprint with my concerns and was warned that they would cancel my service. I was with Verizon Wireless for about 15 years and went with Sprint because cost at Verizon is getting very expensive. I will return to Verizon after my contract is up with Sprint. This company has one of the poorest customer service policies I have ever had to deal with. It was a big mistake on my part; another lesson learned.

Do not use Sprint as your wireless service provider. Sprint is absolutely one of the worst companies I have ever dealt with. Not only do they get their employees to lie excessively but they don't provide you with the services that you are paying for. When I signed on for Sprint, the rep told me that I would only have to pay local and state taxes. He failed to inform me of these other hidden charges that add up to almost $30 on top of the taxes and regular service charges. I get a lot of drop calls. When I am able to chat, a lot of what is being said cannot be deciphered because of poor connections.

Many of my text messages cannot be sent because their is no connection detected. I'm paying almost $100 for nothing. I'm getting poorer while my $100 a month goes to the CEO's of Sprint to support their luxury lifestyle. Google Sprint Complaints and you will be able to read the many complaints against Sprint. One physician is suing because he was manipulated into signing his contract for an additional 2 years only to discover that it was all a lie. Sprint lures people with it's excessive lying and cheating. Don't believe anything a Sprint employee tells you. Don't become one of their naive victims. Go Verizon instead.

I am a sprint customer who has been getting the run around by customer service. This is the problem: I have a sprint LG Optimus cell phone, 3 wks ago had some problems called customer service they told me to go to corp store for update. I went to the corp store in Crossgates Mall in Albany, NY. They updated the phone, well since then the phone calls people, at 2 am one time, does not disconnect calls sometimes and the battery no longer holds charge. After full charge I lose it within 7hrs even if no calls are made or received.

Went back to store. Was informed the update has been causing problems with all LG phones to give it a week and they should have the problem resolved. Well, I went back today and was told after they checked the phone that they don't know when the update will come in. I then offered to purchase another phone because I use this phone for my business and can't afford for these things to keep happening. They told me that I would have to pay $500.00 for a new phone. I find this to be ridiculous, since it is sprint not me who messed up my phone so I called customer service, upon which I received a call back from a Chale call ref # ** , who told she could only sell me a refurbished phone that Sprint does not even sell anymore in the stores.

I even offered to pay half price for a new phone even though I still feel it is Sprint 's problem with the update and not due to my negligence. I refuse to pay for refurbished phone to replace a phone that sprint broke. That doesn't make any sense. I am sorry to say, I am very upset and am thinking of terminating my service with you. I really would like to keep this service but I need a cell phone to run my business. My cell # is **.

My complaint is against Sprint and Veronda ** over account services. I recently found out that the sprint home phone equipment is not compatible to my home alarm service. With this being said I called on Wednesday October 26, 2011 and spoke to a customer service agent. I explained my story and he basically said that there was nothing he could do. At this point I knew I needed to cancel the service being that I live alone and could not afford to jeopardize my safety.

I then requested to speak with someone with a higher authority. Unfortunately, I was placed on the phone with Veronda **. After being on hold for an extended period of time, finally she comes to the phone and immediately she is extremely hostile and very disrespectful. I could not get a word in as she constantly over talked me then she had the audacity to say, "Well you didn't know you had these issues within the 14 days of your contract". No, I did not I assumed it was a 30 day contract like any other company gives you especially for electronics. I was told by the original customer service agent that the policy had just changed, I wonder why probably because so many other customers had issues.

Basically, I refuse to keep this equipment. It is not compatible to my home alarm system. Who in their right mind would jeopardize their safety for sprint home phone service? I tried repeatedly to explain my story. However, I was rudely interrupted so many times that I gave up. I asked her for her name which she gave her first name Veronda and refused to give her representative number or the initial to her last name. I tried to call back to speak with someone else three times who would be more understanding, however she was so disgruntled and hostile that she noted my account so that I could only be transferred to her. This is how I gained her last name after being transferred to her voice mail a total of three times. Veronda ** over the Account Services Dept. is by far the worst customer service agent I have ever had to deal with.

I want to just give the equipment back without being penalized. I cannot utilize the equipment being that it is not compatible with my home alarm service. I should not be held accountable for a contract fee, also someone like Veronda ** should be in the position of a leadership role. She is very rude, disrespectful and unprofessional. It's scary knowing that people like her represent Sprint.

We upgraded our daughter's phone to a Rumor Touch just prior to her return to college. Her college is 350 miles from our home and the Sprint store from where we purchased the phone. Within 3 days, the keyboard quit functioning. The phone was defective. It was 4 days after purchasing the phone, our daughter went to a corporate Sprint store (#224) in Indianapolis for a replacement. The initial Sprint worker pulled a replacement from inventory, but the supervisor stopped the swap. Our daughter was told that the phone was purchased from a non-corporate store and would have to be exchanged there.

A day later, I was in Indianapolis and went back to the same Sprint store to get help. Not only did they deny help, I was told that no records of the purchase could be found in the Sprint system, so go back to your home store. The staffer commented that I might have just picked the phone up at RadioShack and was trying to cheat them. I felt she was implying I had a stolen phone. I called customer care immediately. Same line of ** from 3 different agents. There is no customer service at Sprint considering these extenuating circumstances. The situation is still not resolved and I will be ending my 10-year association with Sprint.

On September 22, 2011, I discovered I wasn't receiving visual notifications of some voicemails. I later determined that I wasn't receiving voicemail notifications from people with restricted phone numbers. I called customer service about the issue on September 24 after exploring answers online for a couple days but to no avail. I spent an hour on the phone troubleshooting, turning my phone on and off, taking the battery out, etc., talking with three different people, explaining my issue to each of them and sitting on hold for up to 30 minutes waiting to be told that someone would call me within 72 business hours. The second person I spoke with said he was opening a trouble ticket. The 3rd person confirmed that a trouble ticket was opened.

Four days had gone by when I finally replied to the "survey" email they sent out. I told them that I was supposed to have been contacted by now about my issue. When I finally was contacted, they did more troubleshooting and taking battery out and putting it back in and doing all of the things that had been done already. Then the girl I spoke with did something new to reset my visual notifications. She said I would have to wait 15 to 30 minutes for it to take effect and she would call me back in 15 minutes to begin testing. She never called back and whatever was supposed to happen didn't. The next time I heard from someone, I was told this was a known issue and that I will just have to go to my nearest Sprint store and get some updates. After getting the updates and a factory reset, the problem was still occurring.

The next time I was contacted I was told this particular issue was "unusual." I was contacted by Latrice who told me she would be handling my issue from now on. She apologized for "all the inconvenience" and she would contact me the following Monday at 9am. This was on October 21 and I never heard from Latrice again, though I've heard from several other people. I was contacted and told that the next time I hear from Sprint, they will want me to change out my phone with a new device. The next time I heard from Sprint, the girl wanted to do some more trouble shooting so I explained that I was told they wanted to switch out my phone. She said "Yes, that would be the fastest way to solve the issue." She made an appointment for me the next day. Not an hour after her call, I received another call from a gentleman from Sprint saying not to switch out my phone as they are working on a different ways to solve the issue. This was two days ago and I have not heard anything more. I am losing my patience. It's been five weeks.

I contacted Sprint because my 3G card was costing a fortune. I didn't realize that streaming movies would cost hundreds because of having a limit on the 3G card. Sprint informed me that if I upgraded my card to 4G, I would have unlimited streaming. They confirmed 4G was available in my area and the upgrade would be $59.99 monthly with no limits or additional costs for streaming movies.

After receiving the card, it was slow with a low signal. I didn't complain because I knew that I could stream without a limit and this was the priority. Recently, my 4G card stopped receiving a signal. I contacted Sprint and at this time, I was informed that 4G was no longer unlimited but had the same limits as the old 3G card I upgraded from. They said this change was put into place about two months ago (and I had no idea).

I complained that my reason for upgrading was for unlimited streaming. I also told them that I was no longer getting a signal. They said that my location was on the cusp and I could get a signal outside. I told them I rarely watch my movies outside.

So since the 4G is no longer working and basically has a limit like 3G (except for the speed), I asked about my previous plan, 3G for $50 (although it costs more because of the limited streaming). Their response was, "We no longer offer that."

So now, not only that I have limited 4G streaming, but I'm also paying $9.99 more a month for a device that no longer works or meets my needs. I was advised that it would cost $160 to get out of my contract. I'm not the one who changed the terms of the contract so Sprint should be paying me. I've decided to go with another provider. Sprint will get not another penny from me. I'm also terminating my cell phone. Their customer service is horrible; the supervisors are just robots who follow a script. They tend to disconnect callers who have complaints or leave you on hold for half the day. I've had to make one too many calls to Sprint and have gotten nothing except for a larger bill.

I have been a Sprint customer for approximately 15 years, the exact date is to be determined. I had an issue with a Sprint representative named Ruby and was transferred over to a Sprint Supervisor named Cameron. I inquired with Ruby about how I could establish my actual start date as a Sprint customer since Sprint's records only show that I have been a customer since 2005.

I was told that a form was submitted to the appropriate department to determine what my actual start date was as a customer. When I called back and talked to another Supervisor named Tommy, he could not see where the form was submitted and so he submitted the form himself. The case number for that is ** and the reference number for our conversation is x**.

I am looking for a resolution to this issue and a confirmation of when my account was originally started. I want the records changed in the Sprint system and would like a confirmation e-mail sent to me when this issue has been resolved at **.

I have Unlimited Any Mobile, Anytime Family plan, which includes 1500 land phones minutes, with Sprint PCS. It applies when directly dialing/receiving standard voice calls between domestic wireless numbers as determined when the call is placed using independent third-party and Sprint databases. It is available with select Sprint plans and while on the Nationwide Sprint or Nextel National Networks (excludes voice mail, 411 and other indirect methods). This plan cost $129.99 plus addition charge for all five HTC EVO 4G (Everything Data Share 1500) lines with a final sum of $239.96 + tax.

After first month of unusual usage in my account, I started to pay precise attention to all 5 lines call logs. I tried to find real made calls to landlines or from them that may charge airtime minutes. Furthermore, I check Google Voice call log and found that all my calls which were done from Google Voice to Google Voice, Sprint PCS has charged them as calls made to sprint number.

When I call other Sprint customers (for example, my family), the call is still free for me (it's considered mobile-to-mobile) but for them, it's a landline call. This quickly eats into the allowance they have for anytime minutes. The problem is that Google Voice numbers are treated as landlines by the national number database, so it doesn't matter if the Google Voice call originated from a Sprint smartphone. The Sprint caller doesn't get punished for this because he or she gets free mobile minutes for these calls. However, Sprint, which leverages the national database to find if a number is a landline or mobile, counts the phone as a landline.

Obviously, I understand how this works, therefore, since first time when Google application was installed to my cellphones, I had switched all phones to Google number to make calls from Google to Google and prevent any charge of my air minutes. However, Sprint did charge even to all those minutes. As a result, my account gets 2235 overage minutes with $ 894.00 extra charge plus tax with total bill of $1350.45.

I disputed that charge by providing facts that these all minutes were done through Google to Google and paid normal bill. Also, I asked Sprint to fix the issue in the system which recognizes all calls to Google number as to sprint which are totally different numbers. Meanwhile, when I did disputed this bill, I had made many calls, which usually were dropped, or representatives had lack of knowledge of this new feature in Sprint service. I spend more than 8 hours to reach this first result. In addition, representative wasted my time by talking and saying the same things by cycle without any conclusion or just redirecting me to other representatives. Finally, after all those hard moments with Sprint customer service, extra charge was settled.

I kept watching all call logs in my account on daily and hourly bases, tracking each line and comparing with Google voice log. I had realized that this problem continued to be in a new cycle, and maintained a huge over usage for the next bill. Furthermore, Sprint added spending limit program ($720.00), without my authorization, and when the system collects from overages more than that limit, service shuts to all lines in account. For this case, customer is supposed call *2 to Sprint and pay at least 50% of all amount to restore the service. As the result, it happened to my account 5 times specifically at the business hours (12:00pm, 2:00pm, 4:00pm, 10:00am) causing damage to business for all 5 users.

Secondly, I found fraud practices in my account. In the first day of a new cycle. At 10:00am, my account been already charged for the 153 minutes of air time (total available is 1500min). I did my analyzing and found that all those min. were called three days before a new cycle in one line. All those numbers are mobile and have to be free of charge. I did screen shots and saved that as document for the reference. When I call to manager of escalation department who was Mrs. Martin **, and I emailed her these copies of screen shots, but she did not respond me and stood silent. As a result, the spending limit program kept maintaining overage charge and the service was terminated again to all 5 lines. The scenario repeated with customer service: long hours, service by cycle, redirecting, dropped calls, the same answers "charges are valid", or "you have to pay at least $800.00 to restore the service" etc.

Unfortunately, nothing worked and service has been disconnected until today. Today my account has remaining balance of $2141.86. Here is the strategy how Sprint PCS does practice fraud in customers' accounts that have unlimited mobile-to-mobile family plan: 1. Set the account on spending limit program without customers agreement or knowledge 2. Stealing minutes by: a. Counting all calls from Google to Google as a Google to mobile, which will eat all minutes of limit 1500 (3000) of family plan b. Pick any mobile minutes and charge them as land minutes, because any customer cannot track all his or her call logs to find the real issue. So, there is least chance to have this charge disputed.

3. Spending limit program maintains overage charge and exceeds its self than service shuts to all lines. 4. Customer calls to restore the service and gets options: a. Agrees to pay at least half of balance, or premium payment which is a lot bigger than customer's usual bill. b. Accepts proposed new plan with more minutes or more expensive features/service to "prevent" overcharges. c. Otherwise, his or her voice will not be heard.

5. In case of complain, which customer will do to third party, Sprint puts all claim back on customer of his or her "inaccurate" usage. This is serious reason why government must to investigate fraud practices of Sprint PCS in customers' accounts.

I contacted customer service on 10/24/11, around 5pm and spoke to Eli who was very pleasant and understanding. I explained that my daughter has been experiencing problems with her phone dropping calls and shutting off. He stated that he had to give me a ticket # and I had to take it to the sprint store for a simple replacement phone.

On 10/26/11, I spoke to a rep to make an appointment for today at the Lagrange location. I contact the sprint store on Lagrange at 12pm and spoke to Andrea. She stated that they still have to troubleshoot the problem before replacing the phone. I pay my bill on time and all I am asking is a replacement phone that works. I do not need a fancy phone. The phone is strictly for emergency purposes only. I pay a little over $160.00 every month. I should be able to use the phone with no problem. I am very unhappy with the service regarding this particular matter and hope to hear from someone ASAP.

I contacted the manager at the Grandview sprint store several times because I was having trouble with my old phone. He said all my problems would be resolved if I upgraded my phone. I mistakenly did and the problems continued because sprint was not ready for the android phone support. My bills have gone thru the roof and I am a disabled person. So, I have called customer service several times and they refused to help me. I want my old phone fixed and able to use it instead of this android.

Situation: Sprint did not provide me with a contract nor did they review terms of service when they put me on a family plan. BE AWARE: They have changed their policy from a 30-day return period to a 3-day period, with a 14-day "return" on the phone. However, even if you return the phone w/in the 14-day period, you are unable to exchange it for a different phone even if the phone you have is defective. It must remain the same make and model. You must cancel your plan and pay the $300 cancellation fee, even w/in the 14-day return period, if you want to get a different phone with your plan, assuming you have kept the phone for more than 3 days. They will not review this information with you in the store until you go to return it. The policy just changed in the middle/end of September.

My Story: I got the plan and 2 HTC Evo phones in early October. I previously sold Sprint phones and knew their cancellation policy was 30 days. When I used to sell these phones, I had to provide a contract to the customer and review the terms of service with them and have them sign the contract to make the sale. If I did not provide them with this contract and explain the terms of service then that would be illegal as per the standards at the time (2009).

However, when I tried to return my phone, which is defective, they told me I was outside of the "14-day" period for returns (the 14th day was the 21st, and I came in the morning of the 22nd). Furthermore, even if I had "returned" the phone then I would have been charged a $35 fee to repair the phone, which is just doing a factory reset, and I am unable to switch the defective phone to a different make and model. Since I came there on the 15th day, I am now stuck for 2 years with a defective phone. When I told them that I used to sell phones for Sprint and the return policy and period used to be 30 days, they stated they changed it in the middle of September, a couple weeks before I purchased my phone. When I called customer service about this, the representative stated "that it wasn't really advertised" but "now I'm stuck".

I don't understand. I saved up money for a year to upgrade my family's phones and wanted to get the Samsung Epic. I looked into the phone first by going to Samsung.com to ask question about the phone before I purchase it.

I asked if the voice and text will work without data? He said yes! I asked if the camera and camcorder will work without data? He said yes Then I asked if we can download movies, music and games from our USB, plus can I use calender and to do list without data? He said yes, not all apps require data to work and the phone were design for the everyday consumer and business man, so people who do not need or what data can deactivate it and just use Wi-Fi!

I was so excited. I called Sprint and told them I want to buy the Samsung Epic and to deactivate the data since I won't be needing it and would like to keep my plan. They said that the phone requires data and they won't sell me the phones without data plan and I can turn off the data and use Wi-Fi, but still have to pay for the data plan!

I told them I don't need data so why do I have to pay for something I won't use? They said sorry, but here are some cheap outdated phones you can buy! I just don't understand! If the phones work without the data, why can't I buy it? Why am I be forced to pay for a service I don't need? I want the right to own a smartphone and use it the way I choose!

When I signed a 2-year contract, Sprint promised that customers can upgrade their phones every 11 months with a 2-year contract renewal. So I was thinking that I can upgrade in November. But I received a letter from Sprint saying that they stopped the benefit of upgrading phones. They also give the same benefit to the gold members of Sprint Premier. And I was just informed that I am a silver member.

Sprint is the most impersonal and unprofessional cell phone company that I have been with to date. I have been asking at numerous Sprint stores, calling their customer service, etc. for the past year, asking about if and when they will come out with the iPhone. They created this huge mystery about it with representatives telling me that they probably wouldn't carry it until 2014. Let me make it very clear that I was misled and given false information countless times. I really don't care if the store representatives aren't told the truth by corporate, but they should never mislead customers.

Corporate is concerned with one thing; let's face it, their bottom line. People at the top of Sprint do not care one bit about the average customer like me, who has to make specific financial decisions based on information that I'm provided with (and trust) from various Sprint employees. Three weeks ago, I purchased an Evo phone (for retail price, mind you, because let's not forget Sprint's manipulative and restrictive policies about when you can upgrade your phone, of course again, based on whether or not you're eligible for upgrade; another one of their traps), which was the closest phone that Sprint had at that time that was similar to the iPhone. Again, that day, of course I asked if they knew when they'd have the iPhone. The answers was "Either never or in 2014." Given this false information, I purchased the Evo. Had I been told that the iPhone would be coming out days later, I would have bought it (which now, they are offering for over $800 retail because they sold out of the basic version).

It all comes back to the ruthless people in corporate. If even one of them reads this, I will feel like this complaint has served some purpose. I am not complaining for the sake of complaining, but I am speaking out in hopes that there will be some sort of cellular company reform that comes from this.

Please Sprint, look at how your policies affect the average American. Think with your hearts, and stop worrying about how many millions of dollars you might lose if God forbid you share the secret that you're coming out with the iPhone. The customers deserve to know. I pay over $100 a month to your company, so you better believe I deserve to know! The day, minute, and second my contract ends, I will be running to any other cell phone company but Sprint. Giving customers false information should be illegal.

Sprint is horrible. I've been with them for 1 1/2 years and within that time, I've had 4 phones. 3 being the same phone model that was recalled and I was never told. I downgraded to a blackberry that within the 1st week was having issues and by a month they told me it was unrepeatable. A brand new phone to replace my never dropped, barely used phone? Then I spent hours on the phone with them, and Sprint repairs stores. That's been my life for this year and 1/2. All I want is a basic phone that works. Sprint couldn't do that for me. The experience had been extremely disappointing and expensive, especially when the phone's not functional!

I've noticed that I was being charged by Sprint for international text messages, it was a small amount, approximately $ .20 per text and from 1-4 text per month, but the charge was fairly consistent. When I investigated the charge I noticed that the only unaccounted for number that had been texting me was the sprintFreeMsg (4483), (9099), (7777), etc. Upon further investigation the sprint agent and I came to the conclusion that I was being charged for receiving these texts and I was provided a credit to my bill.

I noticed today that I am still being charged for these free messages, so I have unsubscribed and contacted Sprint about the issue - however - how many people do you think skip over this small line item in their bill and are continually being charged for a service that sprint calls free and is defaulted to "on" when you receive your phone.

Let me start off that I have been with Nextel/Sprint since 1996. I started with Nextel and they transferred me to Sprint in 2007. I pay a little over $200 a month. I have never been late and have been a loyal customer. If I did the math correctly, I have paid over $40,000.00 in sales to Sprint. Also, I have four phones on my account and I have never been late on a payment. I also do not get service in my home and I am unable to use my Sprint service there, and I still stayed loyal. I own a full time construction business, and at night, I am a detective for NYC. I investigate homicides, shootings, and stabbings. During the day, I need to use my phone and voice mails for my business, and at night, I need my phone and voicemails for work.

Approximately two weeks ago, I have been getting emails from my customers that I do not return their calls. They say that they have been leaving me messages on my cell. I told them I never received them. I have visual voice mail and when it pops up, I know I have a voicemail. I decided to call my voice mail and I had over 50 messages. Some were from new customers, who I have lost now, and the rest were from my old customers. I never knew that I had these because my voice mail indicator does not work on my Blackberry 9330.

I called Sprint and spent quite a bit of time (over 3 hours) on the phone. They sent me into a Sprint Repair Center located in Chester, NY. The clerk informed me that this phone is discontinued for that reason and he was unable to get my phone to work. I then called Sprint and spent all day and night on the phone explaining my problem. Nine (at least another 4-5 hours) technical support did a hard and soft reset on my phone and it still didn't work. I explained to them what the repair center stated, and they said that the repair center doesn't know what they are talking about.

I spoke to customer service and the retention unit. They will not let me upgrade my phone. PS, I also have another Blackberry 9330 on this account with the same problems. They told me to go back to the repair center. Remember, they told me that they do not know what they are doing!

I called back approximately two days later, when I have calmed down, and spoke with customer service managers and retention unit managers. I explained my problems and one manager told me that it is not a big deal to not know if you are getting voice mails. She said I have to call anyway. She said it is not an outrageous request to call my cell phone over 10 times a day just to check if I am getting voice mails, which I am being charged for as calls.

I also upgraded the other two lines on the account to iPhones which they could not get activated. The only thing I was offered was to go back to one of my old phones. I explained that if I do that, then why did I upgrade? I should be allowed to upgrade and get away from Rim/Blackberry service. They were rude and not helpful.

I also did leave a written message on the Sprint site and left a detailed message of my problems. I was called back and if you can believe, I was offered to call Sprint and ask technical support for help. I guess they did not read the message. Incompetence! I have been so stressed out with Sprint. The night they reset my phone, they were unable to get my emails working. I had to take the night off.

Well today, I went into the Sprint Corporate Store and gave them back the two iPhones that they were not able to activate. I was told by Sprint customer service and the retention unit that if I cancel, they are hitting me with cancellation charges for phones that do not work in my home. After thinking about it for a while and figuring out for time lost, serious stress, and the money that I am throwing away, I decided to order (4) new phones from Verizon Wireless and port my numbers over to them. I ordered them and they will be arriving on or about October 29th and then I am cancelling my Sprint service.

I still don't understand why Sprint would charge me for canceling if my phones don't work in my home and my upgraded phones don't work and can't be replaced with the same phone. Why couldn't I be upgraded? If you look at my account, I do not abuse my upgrade dates, I pay early. Why would Sprint want to lose a loyal customer with over $40,000.00 in sales? Thank God these employees don't work for me. I would be broke or bankrupt!

Dan Hesse, I will be canceling soon. I am not sure if you can help me with the cancellation fees. I guess if they charge me cancellation fees, I have to contact the Better Business Bureau and ask for guidance on this matter. It's kind of funny, in the beginning I was worried about cancellation fees but after all of the stress, sometimes it might be worth it. This is not fair, but it will add years to my life.

I have been a customer of Sprints for years. Every year the main line on the account (mine) has been up for upgrade. Today (October 17th, 2011), I called customer (so not) service and asked why the policy had changed. The original representative was very nice. Her supervisor, on the other hand, was not. The supervisor told me the upgrade policy and that I would now not be eligible to upgrade for another year. The phone I wanted to upgrade to was the new iPhone 4s, mine and two other lines we're going to upgrade. The "customer service" supervisor just kept repeating the same thing over and over "its policy" in a very rude tone, I might add. I asked him (Brandon) what the cost would be to cancel service and go to AT&T, he said, "Go," and gave me the price to cancel. I told him, "Instead of letting one line upgrade (I would pay for the new phone), you would let 4 lines leave and go to AT&T?" He said, "Yes, take your lines and go." Now that is awesome customer service.

Sprint, you really need to re-train your customer service representatives to be actual customer service people, the worst service I have ever gotten. I will make a point of telling everyone I know to go to any phone service except Sprint.

I had a sales representative say that I could use phone connections for my 2 business lines. He assured me that they had call forwarding on them and could handle faxes. His name is Nicholas **. They did not work for either service. So, I decided to return the phones to them within the 14-day trial period. Nicholas waited to send a return envelope until the 14th day. I returned them to the Sprint store and received a receipt that I had returned them in the 14-day period. My bill went up $48.81. I also have an open ticket for lack of service that they admit to. It is a faulty tower that they have been waiting for parts on. So, I have been paying for service on 5 phones that do not have service since July 29th, 2011. Today is October 17th, 2011.

I have been a Sprint customer for 5 years. I have a SERO plan and I wanted an iPhone 4s. I spoke to 30 people already in 2 weeks, no one had a clue on how to handle the special plan. They were telling me what they thought at that moment and I got different answers from different people.

8. They were not allowed to send a confirmation email.

Lately, they are hanging up my call. A lady promised me to call me yesterday at 4:30PM but she never called me. It is a total ripoff. Don't go with Sprint. The worst customer service I had in my life.

I would not even give them a rating, a zero! The system forced me to give something. Today was a beautiful day. I started off my morning listening to my unborn child's heartbeat. After that, my wife and I decided to skip a little work and then run to a Sprint store to get the iPhone. I was pumped and excited to finally get the iPhone. I had gone online at Sprint.com and logged into the account to make sure I am eligible for the upgrade (in which my phone was, so I assumed my wife's was as well). I was. My wife and I activated our phones at the exact same time in 01/10, on the same account.

We arrived at the store. My phone was fine but my wife's number isn't until Nov. 1. The store couldn't help, so I said I would call customer care. They asked that I not do that until I leave. I called and spoke with a man (no names). He stated he would help me. At 12 minutes and 42 seconds on the phone tracker, the call dropped. I was on hold for 9 of those minutes as well. I called back, spoke with a man, and he stated, "How can I help." I told him what just happened. He said, "I can't help you." I asked for his supervisor immediately. He asked why and I explained his words to him. He took 8 minutes to type a couple of notes on the account and very nicely said that he would get his supervisor on the phone. After 12 minutes and 23 seconds on the phone tracker, he got disconnected.

On my third call to Sprint, I spoke with a lady. I told her to get me to cancellation. The guy in cancellation said, "Sir, since your wife is pregnant and we are a few weeks away, I will allow you to order the phone through Telesales in 5 days from today." So I said this: "Sir, I have agreed to increase my bill by $40.00, plus $20.00 for their home phone. My current bill is $122.00 with taxes now. So, I am willing to increase by 50% and you are asking me to wait 5 days?'' He said, "Yes." I then stated that the $182 per month would be $3600 over the next 20 months, and I did not know if he was authorized to turn down that payment. Oh, let me be very clear. In my first 20 months, I contacted them within the first 6 months of service to have the phone replaced under warranty.

On the second time, it was because the second phone went bad as well. Back to today, I asked for his supervisor. I received without a drop call from a supervisor. I thought someone drew my winning name out of a hat. The supervisor said that they couldn't access my account and I would need to call. I asked for her supervisor (3 reps so far and a total of 37 minutes on the phone and 18 actually speaking with people). At this time, I left the store and drove 28 miles to my office while being in and out of hold.

Finally, I received a female supervisor of that supervisor. I told her I have been hung up on enough and not to disconnect me. She said that she couldn't access my account and would get the proper people on the line for me. After 19 minutes of hold, I finally pulled into the office. She (supervisor of a supervisor at Sprint) stated to me, "Sir, you need to be with (blah blah) department and they are closed today to train other departments." So, she could not access my account. The only people who could help me were closed to train other people. And I needed to call tomorrow. A supervisor of a company that I pay money to told me that the department I need to speak with is closed. I asked who could help me and she said that it was not her. I asked for a supervisor and she said okay. She put me on hold and disconnected. That was 1 hour, 7 minutes and 53 seconds on the phone timer. Oh wow!

I called back and got a couple of decent people that did a great job of passing the buck and Tad, a rep in the right department. I told her the story and she offered for me to speak with her supervisor (I wanted to pull my hair out, but I believe in treating people the way I wanted to be treated). The supervisor listened well to my day. She reiterated and then stated that I could call all I would like, but these rules come from corporate and that they have no control and this is how it is. I asked for his supervisor. He said that there would be a 24-hour call back. I asked for anyone that was above him. During the previous question, he interrupted. He spoke over me until I asked him to have the decency to allow me to speak. I felt that I pay for some type of service from them. He then said that since there were no further issues, he has done all he could (while saying this closing, I repeated 3 times I wanted a supervisor). And then, he hung up on me.

I have since made up my mind that Sprint does not deserve the right to call their employees "customer service reps". They have earned the right to call themselves "burdened by customers representatives". Please note that this is the absolute worst experience by a company. I would highly advise anyone to look on the internet. There is a page on the company owned website where their own customers gave them an average rating of 1.5 out of 5. Good luck and I hope to help many people with this information. I contacted the BBB.

I have a Sprint Broadband card for my laptop. I have had the account for about five years which says unlimited data and unlimited roaming. I received a letter stating that due to excessive data roaming, my account will be terminated. I contacted several representatives and was told that even though my account says unlimited data and roaming, Sprint set a usage limit of 300 Megabytes and I used over that limit. They also said that once a letter was sent out it was irreversible and that nothing could be done to stop it.

My account will now be terminated in November and no one is willing to try even the slightest to help or take any calls to go higher in the corporate chain. Why are we held to a contract, but they are not held to the same standard? Nothing can be done according to Sprint. My account will be terminated and I can't even apply for another account for six to nine months.

I called Sprint customer service to explain to them that LG device has no friendly accessibility due to sign language on the device. They sent me a wrong one, I called the representative four times but no one had helped me about this situation. Upgrade device was past 30 days and they refuse to replace the wrong device for the deaf customer to communication with the right device.

They charged me $755 to get iPhone 4s. I have been with Sprint for ten years. Other representative said that I can buy $150 instead of 700 to 500 dollars.

I have been a long time customer of Sprint back in the day when they were Nextel and push-to-talk was the new and cool feature. I had left for a short period because of the company I was with but eventually went back to Sprint because I could not get reception at home without having to find that special area. I used to push Nextel as being the only cell provider and compared them to Apple Computers, which I have been a fan of since 1985.

I was very nervous when Nextel and Sprint were to merge together and was afraid that they would ruin Nextel's reputation, at least with me. I became a corporate account since I work in the entertainment industry and was happy to see a 25% discount on all things Sprint. I had very little to complain about since all the Motorola phones I used worked as advertised and cell reception was very good including at home. Then comes the iPhone and being an Apple fan, I just had to have one until I discovered that AT&T was going to be its only provider. As hardcore of an Apple fan that I was, I would never go with AT&T because I have had terrible service from them through my landlines at the time. So Sprint spends millions I'm sure on touting the new Samsung Instinct as being the iPhone killer. I fell for it hook line and sinker. Biggest and poorest choice I ever made, but I decided that I would just strike it as a bad choice and lesson learned.

Fast forward to Aug 12, 2011, I decided to upgrade to the Samsung Epic 4G based on what Sprint's personnel and sales people at other stores that carried the phone. Little did I know a couple weeks later, the Epic 4G Touch would be coming out. No one bothered to mention it which really bothers me since I have always felt that customer service should be in the best interest of the customer. The store I purchased the phone from activated it right on the spot and I felt very good about having my new smart phone since the Samsung Instinct was nothing more than a cell phone and a way to text. No less than an hour of having this new phone I was having trouble with it ranging from the phone not ringing when someone would call to the phone, shutting down on its own, and everything in between. So, I took it back to the store and exchanged it for a new one. This one had some of the same problems, but also had new problems. Not even 2 weeks in and I've already exchanged my phone 3 times.

Fast forward exactly 2 months being that I am writing this on October 12, 2011, I still have problems with this phone. What really irritates me is that when the phone works, it's a fantastic phone, but that's the problem, it doesn't always work. I have not been able to go a full day without having to deal with one issue or another. All 3 phones had a few similar problems and each one also has their own unique problems. I was beginning to think that I was just very unlucky and ended up with 3 phones that weren't stable, but as I did my own research, I have found that there were many others out there having problems as well. This experience has made me think back and look at what I refer to as the worst phone I've ever owned, which was the Samsung Instinct and say, at least it worked in that I received and could make phone calls as well as receive and send texts and that is a very sad statement. Sprint's customer service and technical support constantly had me doing hard resets, pulling the battery, them doing things on their end, yada, yada and so on, but all that would do is make me have to bring my phone back to the way I want to set it up. The problem is that they just do not have enough people who know how to troubleshoot problems and issues with these particular phones and also will not be upfront with Sprint's knowing of the many issues of the phone. I had to pull teeth just to get one customer service/technical to admit that Sprint was aware of the SD card issue that many customers are having issues with.

I have been working on getting this phone to about 70% stability going from 30% stable with the help of Sprint. If I were to add up my minutes from talking with Sprint and compare it to minutes used for personal or business, Sprint heavily outweighs by a huge margin.

Sprint has lost track of what is really important and it's sad to see that they do not even try to hide the fact that the executives are doing well financially while customers continue to suffer because of the lack of good if not great support. They continue to cut benefits of loyal users, but entice new users with special deals and false promises. It's like you get punished for being a loyal customer.

I eventually became so frustrated with my 3rd phone not working properly I asked Sprint to let me upgrade to the newer Epic 4G Touch, which I would pay the difference between the value on their website and they flat out told me that it could not be done. They offered to trade my Epic for the Nexus S or the HTC Evo 4G. That was an insult in that if I wanted the Nexus or HTC brand, I would have purchased that in the first place. So basically what Sprint was telling me was, "Well, why don't you just settle for something of lesser quality." I should not be punished for purchasing a brand new phone, exchanging it 3 times and still not have a properly working phone.

Sprint has seriously dropped the ball and have lost sight as to what made them one of the top 3 providers. It's nice to know that the executives are living financially wonderful lives while customers are having to deal with services and/or hardware issues on their own. For me, to keep me a satisfied loyal customer all they had to do was offer to let me upgrade my phone to the newer Epic 4G Touch instead of a totally different phone, and in my opinion a downgrade, and I would have remained a happy customer and still raved about how great they are, or in my current experience, how great they used to be.

I am ready to look for another phone with a different service provider. I understand that no matter what company or hardware you go with, you will never be 100% satisfied. But it's a matter of how much you're willing to take and at what price. It would take quite a bit for me to go with AT&T so for now I'm looking at Verizon because they seem to rank no. 1 as far as cell reception goes.

I realize that me going with a different provider will have very little effect on Sprint, but my point is that if a company is going to punish me for being a loyal customer, it's time to look elsewhere. Sprint always tells me that they do care about me as a customer, but they never seem to back their words up with action. I find it very insulting to ask me to settle for a phone I felt was inferior to the one I originally purchased because on paper, it looked the best to me, and when it did not meet my expectations because of poor quality control on Samsung's part and lack of support on Sprint's side, it makes me feel like they are actually trying to thin out their customer base.

Cell phone providers do not make their money on selling their line of phones, they make their money on the monthly service fees so it really makes no sense to me that they would not allow me to switch to the newer Epic 4G Touch. I'm sure they're happy that I've stopped calling them about the problems my phone still has and I'm pretty sure that was their intentions right from the beginning. Give me the same old line over and over until I give up. That's probably how they continue to get away with as much as they do. Although I am fed up with their lack of providing me with a phone that works the way it should, I am not going to just go away with my tail tucked between my legs. I am going to spread my dissatisfaction anywhere and everywhere I can to let those who may not be aware of their poor customer service. Sprint seriously needs to wake up before they lose a large chunk of their customer base if it isn't already happening.

Now I feel like a fool for all the praise I used to give Sprint and compared them with Apple for their great products and services. Now all I have to brag about is Apple, but now with the loss of Steve Jobs, I am a bit worried, but will stand by them. My condolences to his family for their loss as well as everyone who loves Apple and what its products stand for.

Sprint, if you actually care about your customer base, you should be doing what's right for the customer and stop playing the testosterone game, which is competing with everyone else to see who can come out with the most, the coolest and fastest new gadgets without making sure it delivers as promised. Bring back the personal touch, that great customer service you once had, and there will be no need to compete with the other providers. Customer service, being your number one priority will have people knocking your doors down because that is what most companies have lost sight of. I will, and I'm sure the majority of people will always stick with companies who show that they really do care about their customers and treat them like a person and not a source of income. I never understood why big companies tend to forget such a simple concept. I haven't totally given up on Sprint, but I am on the fence until I find the phone I'm looking for and a provider willing to make it worth my time and money to switch over to their side because I and every person out there deserve to get the respect they deserve for handing over their hard earned money without having to fight for what is a right, not a privilege. There is no excuse for anyone to have to go through all the headaches, research and self-diagnosing ways of getting a phone to work. At the very least, I would have expected a discount or waiver on a portion of my monthly bill for all the trouble this phone has put me through.

There is so much aggravation built up inside that I have many times just wanted to throw my phone against the wall and watch it shatter into hundreds of pieces, but what stops me is the best you'll do for me is to give me a refurbished phone through the insurance I am paying for. Either way, I feel like I can't win and Sprint can't care less. I seriously hope you change your ways and go back to the old fashioned way and show everyone else that great customer service will always win.

I am a dissatisfied customer still with a phone that is still not stable and where I don't feel like throwing it against a wall a couple times a day. Sprint is aware of a lot of the issues that Epic 4G users are complaining about and they choose to point the finger at Samsung and they end up pointing the finger back at Sprint. Personally, they are both at fault and neither one of them care enough to step up to the plate and show the customer that an individual is just as important as a big corporate account. Stop pointing fingers, get together and do whatever it takes to keep your clients happy. Samsung makes, in my opinion, the best TV's out there. That's all I buy and all I will buy as long as they continue to make a superior product. On the other hand, I have purchased 2 of their phones and I am disappointed in their poor quality control based on all the problems that I have been dealing with, but also the complaints I read on all of the forums in regards to problems they are having. So, lets stop pointing fingers and just take care of things the way they should be and that's keeping your customers happy.

To say Sprint sucks would be a serious understatement. Our Sprint has been a nightmare, since we signed up with them. After much discussion and reiteration of pricing (I constantly verified EVERY discount and rebate we were offered), I signed a contract. $129.00 before the last discount (a health care discount) was applied that would bring our phone bill down to $100. For two phones, unlimited everything! I paid $19.99 for an LG Optimus S, and my wife got a free Blackberry Style (she ordered purple and got a black--this is important; remember it). We did not get a bill for two months.

It seemed that the rep wrote down the wrong address. After being told several times, the first month's bill came with over $750 charge! We did not deal directly with Sprint. After the first time I called, because I have no patience dealing with barely understandable, heavy-accented foreign nationals who said they can't help you until you pay your bill, we dealt with our rep. I found out that when we returned the black Blackberry Style for the one ordered, we were charged for the purple one. We were told that charge would come off when the phone was returned to the main Sprint offices by the Sprint Store. That took 3 months to get done. Meanwhile, we were threatened with getting our phones disconnected and possible termination (which would make us liable for the ETF).

So we are now getting our regular bill--$167+. What happened to the promised $100 or even the signed contract for $129? Still dealing with the rep and his boss, we were told that there are no activation fees, unlimited data, unlimited text, rebates ($175 for each phone line) for changing phone companies, and a healthcare discount. A business line we were told would be cheaper than a residential line. That's why the healthcare discount would be applicable and drop at least $20 off the line. All this information was verified several times, because I just couldn't believe it. Oh, and days after we signed the contract, Sprint went to a global fee charge of $10 per month per line for unlimited data. So our bill should be $129 + taxes or at the most, $149 + taxes.

And why can't anybody get out of an ETF for this kind of bait and switch. It is a direct breach of contract. If I have to abide by it, why shouldn't they have to? I read in a previous missive that 70% of calls to Sprint are billing issues. How can a company run like that? How can a company make promises they apparently cannot keep? Surely there's some sort of repercussions for this kind of behaviour. Why isn't the FCC and FTC involved in this company abuse and mismanagement?

I will do a hell of a lot more research before signing another 2-year contract.... and what the hell is up with that?

I attempted to order the iPhone 4 on Sunday. After filling in all the information, including my credit card number, I hit submit. A red error popped up on the screen and said, "The credit card doesn't seem to be valid, please try again." I thought I must have entered it wrong. I re-entered my credit card information and hit submit again. Same message.

I decided to check my checking account and lo and behold, I had two deductions from Sprint in my checking account for $214.98 each. I called Sprint to say what the **. My online order was never placed, but they took the money. Sprint said they have no record of that order, no record of that payment, and to call my bank.

After speaking with my bank, they said Sprint pre-authorized the funds and they are currently holding $429.96. Since Sprint has "no record" of the payment, they cannot release the funds and my bank will not release the funds. They say they will automatically drop off in 7 days if there is no actual order. So now I just lost my chance to pre-order the iPhone because Sprint took all my money and left me with nothing!

On August 29, 2011, I walked into our local Sprint Store in the Central Texas area and I had decided that I would upgrade my phone to a Motorola Photon 4G. I have been a Sprint customer since 1994 and have bought approximately 10 phones over my time with this company. From the minute I walked in on to the store and asked for assistance, I should have taken my terrible customer service experience I had with the salesclerk, Shelly, and figured that was the beginning of the end with Sprint and their integrity. The issues were lack of desire to take care of the numerous problems that resulted from my acquisition of their Photon 4G phone that was defective, complete ineptness from start to finish, misinformation given to me from many levels of employees regardless if they were a supervisor or merely a salesclerk, it did not matter to them.

I was astounded at the rudeness that never seemed to cease throughout my time spent with them regardless if I was at the store or on the phone talking to their customer service office in Colorado. I have recorded every conversation I have had with them now due to how I was treated and I totally do not trust a company that has no problem condoning passing on of misinformation in order to move on to the next call.

My name is Reva **, account number **. I am taking the time out of my schedule to write this letter about my dissatisfaction in doing business with Sprint.

I have been a premier customer for a considerably long time and am now deemed a Sprint Premier Silver Customer, when in the scheme of things I could have gone to any one of your competitors. I have quite a few devices on my account in which the account is paid faithfully on time every month. The way I understand it to work is your representatives always say to me, "You are a valued Premier Customer Ms. **". I do not feel that way at all! I currently have 6 devices on my plan. They are listed below:

My six devices include: Sierra Wireless Overdrive Pro 3G/4G Mobile Hotspot (3G/4G Mbl Hotspot Bundle 3GB), Sprint 3G/4G USB Modem 250U by Sierra Wireless (3G/4G Conn Card Bundle 10GB), Samsung Galaxy Tab 3G (Tablet Connection Plan 2GB), HTC EVO 3D (Everything Data Share 1500), HTC EVO 4G (Everything Data Share 1500), and HTC EVO View 4G (3G/4G Tablet Bundle Plan 3GB).

Mr. Hesse, I have read over you background thoroughly and see that you are very well versed in business, have many accolades and know how businesses should operate effectively.

Mr. Daniel R. Hesse has been the Chief Executive Officer and President of Sprint Nextel Corporation since December 17, 2007. Mr. Hesse is responsible for leading the $6 billion division that provides wireline and wireless voice, data and video services to nearly 8 million customers in 18 states. Mr. Hesse served as President and Chief Executive Officer of Terabeam Corporation, a telecommunications company, from March 2000 to June 2004, when Terabeam merged with YDI Wireless to form Terabeam Wireless. Mr. Hesse also served as President and Chief Executive Officer of Embarq Corporation from May 2006 to December 18, 2007. From 1997 to 2000, he served as President and Chief Executive Officer of AT&T Wireless Services and served as its Executive Vice President. He served as General Manager for the AT&T Online Services Group and President and Chief Executive Officer of AT&T Network Systems International. He served as Chief Executive Officer of Local Telecommunications Division of Sprint Corporation PCS Group and Sprint Corporation FON Group from June 7, 2005 to May 17, 2006. He has been the Chairman of Cellular Telecommunications & Internet Association since January 1, 2010.

Mr. Hesse also serves as Chairman of Pacific Region at Boys & Girls Clubs of America. He also served as Chairman of the Board of Embarq Corporation from May 2, 2006 to December 18, 2007 and Terabeam Corporation from March 2000 to June 2004; Vice Chairman of Cellular Telecommunications & Internet Association since January 1, 2010 and a member of the National Board of Governors of the Boys & Girls Clubs of America; Director of Utfors AB since June 2000; member of the Board of Directors of Terabeam Wireless; and Director of Sprint Nextel Corporation since December 18, 2007. He also served as Director of Clearwire Corporation from November 2008 to September 30, 2010; Director of V.F. Corporation from 1999 to April 2008; Director of USCS International Inc.; Director of Embarq Corporation, from May 1, 2006 to December 18, 2007; Director of Nokia Corporation from April 7, 2005 to December 28, 2007; and Director of Proxim Wireless Corporation (formerly Terabeam Inc., YDI Wireless Inc.) since June 2004. Mr. Hesse has been named Wireless Industry "Person of the Year" by RCR magazine and "Executive of the Year" by Wireless Business and Technology magazine. He is also a recipient of the Ellis Island Medal of Honor. Mr. Hesse holds a Bachelor of Arts from the University of Notre Dame, a Master of Science from the Massachusetts Institute of Technology and a Master of Business Administration from Cornell University.

I would like you to personally know that first, I ordered the, HTC EVO 3D through a representative online and was informed that I would have a $150 rebate (in which they included the rebate form when they shipped me the device). I sent in my rebate form and the rebate department said that this device was not eligible for a rebate.

Secondly, I ordered a Sierra Wireless Overdrive Pro 3G/4G Mobile Hotspot through a representative online and was informed that I would have a $70 rebate (in which they included the rebate form when they again shipped me the device). I sent in my rebate form and the rebate department said that this device was not eligible for a rebate. In both instances, I was told by each of the different representatives that the conversation was being recorded and asked did I mind if that happened? I replied no, just as long as your word is kept about the rebates. I was very specific in saying that in both instances.

Now the representative that sold me the HTC EVO 3D was nice enough to send me a thank-you card for my business. That is all fine and dandy but the fact is, in both cases, I was blatantly lied to about the rebates.

My third concern is I purchased the HTC EVO 4G Tablet. I have had it for a very short period of time and now the plug that sticks into the bottom of the tablet to charge the device does not insert. I took it to two stores; the first one was in Clinton, Maryland in which they told me they do not fix tablets and said I had to go to the store in Silver Spring. I called 1-800-SPRINT1 and they created a ticket number which was **. I took a piece of paper to the Sprint Store in Silver Spring and they, too, told me that I had to call HTC 1-800-229-1235 (which was the wrong number and I was transferred to tablet support which was 1-866-449-8358--which was also the wrong number and I was again transferred to the warranty department which was 1-855-788-3705). They created a repair ticket for me, ticket number **. Now it was really easy for you all to sell me the devices but when I have a problem, it seems as though it is impossible to fix or reimburse me for my inconvenience.

Finally, in the instance when I purchased the HTC EVO 3D, I went through three phones, three stores and finally, I was given a phone from the second batch that was issued, and was informed that the first batch of HTC EVO 3Ds were faulty! I kept getting messages like force close, the phone would shut off by itself randomly in the middle of a call or just when it felt like doing so. At times the phone wouldn't even turn on! I have no reason to lie or stretch the truth with any of these instances. That is why I am outlining what took place very specifically in this letter.

Now, as you can see Mr. Hesse, with all that I have outlined, I am thoroughly ready to go with another cellular company! Your company has even come out with the iPhone just like Apple has it so that we can pre-order the iPhone. I even considered changing my HTC EVO 3D to the iPhone but why would I ever think of doing that when these very serious lies and inconveniences have not been resolved. Look at my whole case that I have outlined and if you were the customer and I was the product and service provider, you would be very frustrated with me.

I first need to see what you all are going to do about my severe inconveniences. Please call me at home ** or my cell ** so that this matter would be resolved immediately!

I would give a negative star if there was one. I have been a Sprint customer since 1999, yes, that long. Until now, I have not had issues with their service. Here is the short version.

I bought a phone on the 16th of September 2011, it was a Galaxy S2. Within a week or two, the phone started having issues, screen lock, programs having to force quit, calls being spliced together and bugs. I had these problems with my previous Android phone, but was told by the sale representative that this OS had those issues resolved, so I bought it. I went to return the phone on the 11th of October 2011 and was told that I couldn't due to a new 14-day return policy that started on the 16th of September.

I think communications of this notice and change of policy is the responsibility of Sprint and should have been made abundantly clear upon purchase. I was never told by the sale representative, I was told that I could return the unit and pay a $35 restocking fee, which is also written on the receipt I received.

I spent the better part of three hours in the store and on the phone talking with everyone from customer service, to account representatives, to managers, to account specialists etc. None of them could do anything to help me.

I was told that the 14-day policy was one of the many screen that I hit "okay" for when I was purchasing. This was not made clear, both verbally or on my receipt. I think I must have spoken to about 10 representatives over the course of three hours, one representative even hung up on my call.

One Sprint representative said I could add a line and get a new phone or transfer my line to someone else.

I think this is absolutely ** customer service to give to someone who has been with the company for over 10 years. Obviously, they don 't care about customer retention or bad press. I am currently exploring all options to get out of my contract and change carriers. I am not a fan of being deceived and blown off.

I called to inquire why I have been paying for unlimited data since 2008 and now they are charging me a $10.00 per line premium data charge, plus a $129.99 everything unlimited data plan. Ken informed me that it was in the contract and they could do as they please. I advised that I will be canceling my account very soon.

I fell for the bait of switching from AT&T and receiving the $125 for each port in change to cover our contract break fees with AT&T. We ended up paying an extra $110 out of pocket to AT&T to cover the difference.

We began service with Sprint on 7/7/11 with 5 lines, and purchased 5 EVO 4G phones at $99 each. Since then, 3 of the 5 phones have been replaced with 'refurbished phones' because of malfunctions and defective (lemons) phones. Needless to say, I am unhappy to have spent 2 full days at the Sprint service centers to fix problems.

Remember, we have only had these phones for a few months. Well, yesterday my son's phone stopped working and he was in need of a 3rd visit to the Sprint service center. I decided that the EVO was a lemon phone and requested that we could exchange the phone for a completely different model. I was told I would have to pay 'full price' for a different phone. Have you seen the cost of full price phones? I only wanted to be treated as a new customer like I was just 3 short months ago. I would think Sprint would want to make me happy with them. Apparently, they only care about gaining new customers and do not think it's important to make happy customers who remain. I did not want something for free; I just wanted to have the 'new contract' prices to get a replacement for my defective phones.

I spoke with 2 store managers and went through a whole handful of rude "customer service" agents on the phone. The two, in particular, who were very disrespectful were a Melissa and supposedly her supervisor Lauren. When I asked Lauren, from Retention, if I could speak to her superior (not because I wanted a different answer, but because I wanted to complain about her attitude), Lauren told me she was as high as I could get. I had nobody else to complain to. I find it very hard to believe.

The end result is that I sold back 2 of my EVOs to Sprint for $87 each and was able to purchase online 2 refurbished (used) phones, not smart phones, crappy phones for $49 each. Then, Lauren told me that she would submit a request for me to be reimbursed for the phones, but could not guarantee it would happen. I asked if the activation fees could be waived and she told me she could make a request, but not guarantee it.

Is this the best Sprint can do in the customer service arena? I am so disappointed that I actually traded in my iPhone from AT&T and switched to Sprint. What a let down!

I never asked for anything for free, mind you. I just wanted to get two new phones at the new customer rates of 3 months ago. I predict that there will be a huge issue with the EVO 4G phones. Nobody is telling the consumer, though. They should be recalled and we should be able to have the right to replace the defective EVO with a phone that works for more than a month.

There has got to be a supervisor higher up on the totem pole than Lauren from the Retention team. There has got to be a "lemon law" for phones. One issue would be understandable, but we had 4 bad EVOs within a 3-month period of time. That's a rip off!

I went to upgrade to an iPhone4 and Sprint reduced the $450 instant savings to $300 and then applied my upgrade credit of $150. Yes, that totals $450 savings but basically, it does not give me an upgrade credit of $150. It just gives me the same discount as a new two-year contract.

I am a bit disturbed because I am a loyal sprint customer for more than three years. Sprint actually took away my upgrade credit rather than valued it, and me, as a customer. Shall I go with AT&T or Verizon because of this? Will Sprint offer me $150 in make goods? I would be a satisfied Sprint customer if their company offered me a $150 credit towards billing or accessories for the iPhone. What can Sprint do for me? Can they hear me now?

I have been a Sprint customer since 2006. I have loved their business till now. In November 2010, I wanted to upgrade my phone. So, I went into Best Buy to see the new phone I wanted to get. I picked out one and the guy started the process. And then, I found out that Sprint has blocked my upgrade. I did not understand why, as my contract with them was finished and I was on month to month. So, he suggested to call Sprint's customer service. The rep had fixed the issue that I was having. I stated to her which phone I was looking at. She began her sales pitch and convinced me to get the LG Optimus S. I loved the phone and was very happy.

Three weeks into getting the phone, I started to have problems with it. I worked with different technicians to get my problem resolved. It just finally came to an end to where I decided I no longer wanted that model. I asked them if they could they switch me to the one I already wanted. The rep informed me that I no longer had that option. I told her it has not been a full 30 days yet. She then told me that they start counting from the day you order the phone. But what she can do is give me the same phone refurbished. I questioned her on that. I stated to her the reason why someone else returned the phone. It was because it was not working. So, why should I get the phone and continue to have problems? She said, "I guarantee you that all issues have been fixed and you should be fine if you take the replacement phone."

I was wrong. The replacement LG Optimus S phone is worse than the brand new phone that I had. It was shutting off and rebooting itself all on its own. I could be browsing the internet, looking at my twitter, facebook, sending a text message, looking at pictures I have taken, sending pictures I have taken, or pictures that have been sent to me. And this phone will just go crazy, and reboot or just shut off for a couple of hours. The first phone would never stay charged. But the refurbished phone is strictly for receiving or making phone calls. But don't talk too long or I can look forward to my phone rebooting. How nice is that?

So, on 10/03/2011, I received a letter in the mail stating the following: "We "Sprint" want to let you know that the Sprint Premier program is coming to a close. What that means is that your current Sprint Premier benefits will expire on December 31,2011. However, you'll continue to have an opportunity to upgrade at a discounted price under the Sprint New For You Upgrade Program." So, I called because now I am concerned of what they really mean, and what is the facts of this new program. When speaking to the rep about my concerns, I asked about my first year upgrade that I can use this November. She let me know that they have removed it and I have no way of using it. So, I asked why not. She said that I have till Dec 31 to use it before it expires. She said, "Well, we have removed it from our entire system, so no one but I can upgrade it in 2012 of September."

Yes, I was furious with them. I went from one rep to another, because I knew that I needed that upgrade to purchase a working phone. Everyone I had spoken with acted like I didn't know what I was talking about. The only thing they pushed for me to do was to add a new line to get a new phone. I have been upset with them. I have even spoken with higher managers about my issue. And they sent me another phone, which is another refurbished device. That has problems with the screen, even before I activated it all the way. I will be sending the phone back! It is a shame how they treat their long time customer. T-Mobile is looking good to me at this point if my issues are not resolved with reasonable manners. Adding a new line at this point doesn't make any sense. Why should I give them more money when they treat me like garbage, with bad attitudes, and unreasonable solutions? I want some answers or I will be a customer well on my way! Hi "T-Mobile".

The day after I signed up for Sprint service for me and my kids, our phones were turned off. I contacted Sprint to inquire why I had no service. I was informed my account was turned over to the fraud department. They were requesting I go to a corporate store and show my driver's license, verification of ID from the Social Security office, and proof of address. My cell phone is required for me to work, so I went to the Social Security office and waited for almost 2 hours. Then, I went to my bank for a printout of my account balance summary, which stated my new address. I brought all items to the Sprint store and they were faxed to the fraud department. The fraud department stated it would accept the items I submitted, but the bank summary needed a bank stamp.

I returned to the bank for the stamp and then resubmitted the form to the fraud department. A new agent came on the phone and stated they would not accept the bank form, only a reoccurring bill sent to my residence or a bank statement that was mailed. The agent said that no bank printouts would be accepted. I spent another 2 hours at Sprint store dealing with fraud department. I was missing work and had done all that they had asked of me. I left the store very frustrated. I went home to search for documents, which I had not yet received as I had just recently moved.

The next day during work, I printed out a reoccurring credit card bill with new address. I brought that along with my paycheck to the Sprint store. Because I furnished a paycheck, my fraud investigation was closed and my account was restored. I was then made aware that when my account was set up, more than one account was opened under my name, which flagged the fraud department. So, I missed a day of work and was harassed because of a mistake made by a Sprint employee. When I asked Sprint to waive my first bill to make up for my lost wages, they said they were sorry for the inconvenience, and that my bill reflects valid charges which they cannot waive. They are not taking any responsibility for what they have done. I am very disappointed with Sprint. I want them to pay for what they did!

Though I am addressing this letter to you, please understand that I am writing this note to the Sprint store and company and not to you personally. I appreciate the assistance you provided so professionally in lieu of the manager. I had asked to speak with the manager twice and he did not have the courtesy to come over to me to explain that he could not speak with me at the time. When I came in to the store on leave from the hospital, 9/19/2011, you ordered a replacement Samsung Epic (Serial Number **) because the previous and multiple "factory resets" did not fix my phone.

The prompt I got was the same as before: "The application Google Services Framework process.com.google.process.gapps has stopped unexpectedly. Please try again." I have spent hours in the store previous times to deal with this problem. I picked up the replacement on 9/23/2011 on my way home from the rehabilitation unit. The replacement phone was fine and quick for two days. Since then, the phone has been doing the same thing. I am now home from the hospital and I am home-bound except for going to Physical Therapy. This is my only phone. I purchased this Android 4G because of hearing needs. With my hearing aids, speakerphone and Bluetooth, I can hear adequately.

Now, I am asking for a different phone that will at least work! I need one that is reliable. I will be satisfied with only a minimum basic plan including roaming and text. I do not care if it is of lesser value. Please know that I require immediate resolution to this matter. If I do not get the service I need, I will change to another provider and I will file with the Better Business Bureau if I am not relieved of paying the fee for ending my contract prematurely.

Sister Mary **

I have been a customer since November 2010. I have called in so many times that I cannot count. The service and customer service is the worst that I have ever encountered. The phone never works and I get calls but my phone doesn't ring. I am always considered roaming, the internet never works and I am paying $75.00 a month for a phone that does not work.

I have not called into customer service because they never help me. I have a health condition and cannot handle the stress of the two-hour phone call which ends up with the same result; a phone that doesn't work.

Today, I need a phone that works. I cannot get on Facebook, my text messages never go through, I miss calls and then get a voicemail with a phone that never rings. I need a new phone or a resolution for these ongoing problems.

I was on the phone with technical support at Sprint PCS, for more than the fourth time. I have an Evo4g and I have had multiple issues with it. It has been replaced 4 times now. Well, this call was the 4th time it was replaced. And I said, "you have sent me 3 other "refurbished" phones and that hasn't fixed it why don't you send a new one this time?" He said, "I guess we could do that." At the time I was out of town and asked if he could send it to that address, he said, "sure no problem". Then he sent it to my home address. So I had to wait 2 more weeks, until I went home to get it.

In the mean time, I get a call from Sprint asking why I hadn't sent the old phone back to them. I explained that I wasn't in town and they sent the phone to the wrong address. They said that can only send the phone to the home address. I'm steaming about now! Well, to keep this short I got home and got the new phone and opened my bill and found that the guy tricked me into a new phone contract and activation fee. What? I called customer service and for over an hour and talking to 3 or 4 different people finally the supervisor Bridgette, says "Well, we sent you a notification in the mail stating you were getting a new activation and an email." I looked but no email was sent, and the letter was sent to my house, of which I was not home, as I explained to her again. She said, "Well that's too bad, you were informed, there's nothing we can do.

I feel very much that I was tricked into this plan by the tech support representative at Sprint. And after seeing how many other complaints have been posted here by other Sprint customers, I am confident that this is normal business policy with the company.

I just had one of the worst experiences I have ever had as a customer in the Saratoga Springs Sprint store. I had to return my Samsung Transform phone for the second time because of software issues and was told that they would not live up to their promise to replace my Samsung Transform with another device. After a lengthy 2.5 hours from the start of visit, I was told that there was nothing wrong with the device. Within a half hour of leaving the store, my phone dialer app shut down.

The people at the Saratoga Sprint Store kept me waiting long enough to take a trip across the aisle to Verizon. I was greeted immediately, introduced to their customer service team and spoken to in a helpful manner. When speaking to me, they used my name. Guess where we are going when our contract is up?

I used to work for Sprint but lost my job because I refused to commit fraud; I fought and lost my job. I can state here and would in court that I have proof of this including names and dates. Not only was fraud against customers encouraged it was demanded. I can also state that the majority of the customer care associates are decent people. I know that if not for the bad economy, most would find other jobs. In the end, I did everything I could to keep my job, short of committing fraud. Again, the economy kept me there or I'd have left right after Sprint took over.

From the day I lost my job in February 2009 to today October 1st 2011, I know Sprints policies have not changed. For the past two years, I've wondered when I would be contacted by someone's lawyer regarding charges against Sprint.

Well, I just found out that Sprint just filed a lawsuit to stop a pending merger between two other companies. As part of that complaint, Sprint spoke of their concern for consumers. At first, I laughed, I mean seriously? How can anyone from Sprint Corporate state that? Then I remembered how they have no problems with telling whatever lies they need to tell to get by. At this point, Sprint is doing whatever it needs to do to survive; not much of a change there. What Sprint doesn't seem to have noticed is that the only way to survive in this business is to take care of customers.

I personally wouldn't be with Sprint if they were the last cellphone provider on earth. Well let's just say that I value my identity, sanity and don't like being ripped off. If any of you had any idea about what Sprint forces their represenatives to do, it would curl your hair. I will be contacting the FCC and the FTC about Sprint's new-found concerns for consumers. It's pretty obvious that the only reason they don't want the merger between those other two companies is because they want to takeover one of them. For the record, I'm not an employee, shareholder or affiliated with either of those companies. I am just hoping against hope that Sprint ceases to exist. It actually bothers me that they seem to get away with everything. I hate to see the bad guy win, but understand that in life, it happens sometimes.

To all of you beautiful people that Sprint has committed fraud against, hang in there and to all of you that were deceived by Sprint, know that you're not alone. Fraud and deception is Sprint's business model. For them to attempt the same in their filing with the FCC will prove the same in the end. We can stop them but only if we do it together. There's not one other provider, not Verizon, not AT&T and not T-mobile that have ever done what Sprint does to its customers. How do I know this? I've been with them as a customer and I didn't have any of the same issues.

In one of the last job promotions I was offered, the same week I was let go, I was asked what I thought I could do to make representatives stop adjusting customers accounts so much. At that time, approximately 70% of our call volume was due to billing issues. Of that, almost all of it was due to fraud, that is fraud committed by Sprint against its subscribers. So when asked what I thought could be done to stop or bring down the amount of customer requested adjustments, I said we should stop adding things without permission. I obviously didn't get the promotion and was let go within two weeks. All they had to do was stop committing fraud and I would have stopped bringing it up. I attempted to report it to the management and I was told to leave it alone. That is a quote and the manager who told me that had quit her job approximately three months later; she couldn't take it anymore.

I have names, incidents and can get dates to people. If you're the one that called crying and trying to understand how someone could have accessed your account and added things without your permission, please know that I fought for you. If you ever wondered how someone got your account information, please know that they didn't get it from me. If you're the one that had fraudulent orders placed on your account after you put a pin on your account, I can tell you how it happened. If you ever wondered how those charges were added without your permission, it's policy; Sprint policy. They said that if someone did not authorized added things, you should be paying closer attention to your bill. I said, what if they won't be getting a bill for a few weeks and they said that it's not their problem that they don't read their bill.

Sprint doesn't deserve you, go somewhere else; anywhere else. To you, former Nextel customers, you remember it wasn't like this. In fact, Nextel was the polar opposite of Sprint. I miss Nextel as a stand alone. Nextel encouraged me to protect and care for you. I never got in trouble for doing the right thing because it was expected. After Sprint took over, my personal hell began.

Sprint's goal is to spend as little money as possible; that is whether to train for excellent customer service or to put up new towers for coverage. Next time you see a Sprint add for coverage and 4G, try to read the fine print. It's too small to read and blends into the background, that's intentional. No provider can offer a guarantee of service. All providers have dropped calls. All providers have had billing issues but they don't all commit fraud. Sprint is the lowest of low for a reason. To those that have had enough, get an attorney and fight.

I have two Optimus S phones and I have been having issues for months now. It is not charging, only showing black screen,calling from contacts when it was just laying on table, etc. The phones are under manufacturer's warranty and Sprint wants $35.00 to repair them! **, you do not charge to repair a warranty item! After a call to Sprint, they said that they would credit my account after I paid the repair fee. I will not pay under principal even if they reimburse me afterwards. Stand behind your products!

My wife and I had opened a plan with Sprint several years ago. The main reason was for the walkie-talkie on these phones and a deal offered to my work through Sprint. This year my wife had to buy a new phone. She purchased it through Sprint. The old one quit working. She was not offered a free phone for the plan she was being signed up for. But she was offered a $50.00 rebate for the phone she bought, which she never received after calling that many times.

One month later, Sprint had sent us a flyer, offering us a free phone for signing up for a new plan. My wife had the worst time with the phone she had purchased. She had trouble with the walkie-talkie. The button was in an odd place and the phone would turn off on her very easily. She called about 3 or 4 times to see if she could return this phone for another or some kind of help with this situation. Each time, she was offered no help and no solution. So, she had the phone turned off. She had a balance she owed. And then, there was, I think a $200.00 turn off fee, I guess for breaking the plan.

I just want Sprint to waive the $200.00 fee so I can be done with them. If they had offered some help or solution, instead of pushing us away with each phone call, we would still be with them today. I feel they broke the relationship, not us. We tried to deal with them. They showed us they want no part of that. I still have a Sprint phone through my work. It makes me mad that we had to turn off one of the phones (no walkie-talkie with one phone). Sprint needs to review their customer service and consumer offerings. Now, we have a collection service call (rpm) from 877-233-8527. They call fairly often. On the last phone call, a girl threatened my credit. I told her we would pay $25.00 a month until we paid off. She was not happy with that. We have been treated very poorly by Sprint for being a long time customer.

We had a Sprint Wireless Aircard for our laptop. Over the course of time, the service level provided continued to go down. Our plan had unlimited 3G access and download restrictions. I attempted multiple times to ask the phone company to cancel our account. On three separate occasions, the sprint representative hung up the phone. Not one time did I swear or use inappropriate language. I just stated I wanted to cancel my account. Finally, I emailed customer service and a representative emailed me back. Again, I stated my displeasure with Sprint's service and the desire to cancel my account. Finally that person supposedly canceled my account, and we were due a $39.00 refund. That was April 29, 2011. Today, we are still receiving bills stating I owe them money. Sprint's customer service is the worst example of people I have ever had the misfortune to deal with. I will never again have any product from Sprint. Hopefully the company will go into bankruptcy.

Sprint keeps sending me out replacement phones that have other problems than the one my phone was having. When I call, I have to stay on the phone for hours with them just so they can try troubleshooting. They should have done that before they sent the replacement phone out. I will never do business with Sprint anymore. I used to speak highly of them. That's until I started having issues with my phone.

I have been with Sprint cell phone company since 2003. Today when I called to cancel, my service lady name Mikila said that because I was cancelling my service, she was going to reverse a $29.00 credit that I got from last month. This was a credit given to me, and now because I cancel my service, they are taking this credit back . I do not feel that this is correct

I have been a Sprint Customer since 2001 (according to their records, but in actuality, 1999). I have spent hundreds of dollars on services and been extremely loyal. I have been loyal until recently. I purchased phone insurance on two phones. I was told that if anything should happen to the phone, I could bring the phone into the store and they would replace, no questions asked. It sounded great to me since my son washed one previous phone, dropped another one, and had a classmate step on a third one. I purchased replacements all three times. My son cracked his screen. I brought it into the store to have the screen replaced or the phone replaced. I was told that I would have to pay $100 to replace the phone since breaking the screen is apparently our fault. I told them that I was told that I would have the phone replaced. They said that was not the case.

I then went to a repair center. The fellow, John **, looked up our records. He said that he could push two phone upgrades up. And he told me to come back to the store on 09/18/11 to get the replacement phones. I returned to the store at the designated time. He then said, "Ooops.. My bad....Sorry, you are not eligible for upgrades." So, he called Sprint from the store. They said, "There are no upgrades unless you are within 14 days of the upgrade." He tried to explain that the phone is inoperable and that they may lose my business. Sprint said, "No dice." He then recommended that I call Sprint since I am a customer. I called and am handed off to person after person (let me assure you as the higher I rise in ranks, the more unpleasant the people get). I was told that they are sorry. They said that Sprint is going through some changes and that they will not push my upgrade up by 45 days. I tried to explain my circumstances, that I was lied to at the store with the purchase of the insurance. I was then told wrong information when I went to the store. At this point, I would take my business elsewhere. I was then told, "If that is what you must do, then you must leave Sprint!" A supervisor actually said that to me. The precious part of the story is that I actually had the supervisor on speaker phone at the store, because I had received such a litany of rude behavior from reps. Everyone in the store looked at each other and were thinking "what the heck am I doing here". The guys at the store started to back peddle and said, "We don't treat customers that way. That's the corporate Sprint. We are private."

I went elsewhere. I went to Costco where they have all the providers, except Sprint, at the kiosk. I talked to both the people there and other people at the kiosk. I asked their experiences. It was a strong consensus that Sprint had horrible customer service for a variety of reasons. And one strong reason was their attitude towards customers. Regardless, I did call Sprint to ask what needed to be done to take my phone numbers with me and what I needed to do to cancel my contract. I was passed along for over an hour. I finally got in touch with another supervisor. She said that I just needed to go to the vendor and tell them that I wanted to take my phone numbers with me. I then asked her why I was passed along for over an hour. She said that she was told that I asked to speak with her. It was not the case on my part. I told her that I did not and that I just called to find out how to take my phone numbers with me.

It gets better though. I am then trying to use my phones that I set up. The order is currently pending with Sprint. I was told by the vendor that "sometimes Sprint has issues with releasing customers". I did contact Sprint and they said that the other carrier did not submit the order properly. That is not the case. I was told that it was indeed in the system and that Sprint had to release the phone numbers within 48 hours. In most cases, most carriers release the numbers within an hour or so. But Sprint has a reputation for waiting the maximum amount of time.

In the meantime, I got another phone call from Sprint asking if their rep resolved my issues. I told the guy that I took my business elsewhere and that I had spent approximately 5 to 7 hours of my time trying to resolve the issue. The guy then proceeded to argue with me. He told me that three lines were transferred over. But I technically still had two lines with the company. He then yelled at me as I was telling him that I, under no circumstances, wanted to deal with Sprint any longer. He finally agreed to put me on their "do not call list". Are they serious? I have never in my life been treated so rudely by a company. They are dropping dollars to pick up pennies. And the cost to get a new customer is far more expensive than the cost to maintain a current customer. But they actually lost a good customer that pays their bills on time and spends quite a bit of money. It's a shame on them.

I have been with Sprint since 1995, and for the most part, other than a few small problems, I have been worry-free until now.

Sprint does commercials talking about "Unlimited Data Usage" and I even saw them compare themselves to other carriers as the "only" company with a true unlimited usage plan. Wrong! I was told today that my service is going to be terminated due to excessive data usage!

What happened to unlimited? Don't be fooled, it is limited. Sounds like false advertising. I have a paperless account, and was told that despite the fact that they sent me warnings to my previous address, it is not their concern that I didn't know about their actions. I have been with the company for almost 20 years and we can't even talk. I was told to find a way to transfer my service, even though no one else uses these EVO phones. He was nice enough to waive my early disconnection fees, but he made it very clear that Sprint no longer want my money. I was given a good luck and a a heave ho. Wow! BY the way, my account is up to date and always paid.

When I purchased my Nexus S 4g, the features were demonstrated to me. Of those features, the Wi-Fi hotspot feature fascinated me and worked well when demonstrated on the phone I purchased. I now however use it infrequently. I tried to use it today and it didn't work. Sprint customer service says it shouldn't have worked in the first place and a recent update to my phone has corrected that glitch. I was unaware of a "glitch" and I signed a contract and purchase a phone based upon it's features. Now, Sprint wants to claim a "glitch" and charge an additional 29.99 on top of the "all data" plan I already have. I believe this to be wrong. I would give a car back to the company if they later tried to charge me for the custom wheels they didn't originally charge me for because of a "glitch"! This truly is a bad solution to "break" something that worked when purchased because of a "glitch".

I bought a $300 Evo phone, this Spring of 2011 and I upgraded to unlimited data plan of $85.00 per month. Now I have to pay an additional $9.95 monthly subscription fee to use the data plan. So I contacted customer service. The first call, I was disconnected when the rep indicated he was going to get his supervisor on the line to assist, I called a second time and the woman was unable to assist saying that the server was running slow and to call back. Bait and switch!

Please accept the offer to establish an account with five lines on the Everything Data 1500 plan and one additional line on its own Individual Everything Data 450 Plan. The total cost for these six lines with two lines having the Premium Data Upgrade for EVO Phones would be $279.95 before discounts and about $246 after your discount (but before taxes). This plan includes Everything Data and all the things a phone can do with the only limitation of landline calls during peak daytime hours M-F.

"We are setting this up as a Business Account for Falafel Bakery and Grill and you will be eligible for a discount of 17% off your core plan through the buyers group we discussed. This is what will reduce your cost for the six lines of service down to about $246 per month.

We will also provide a Port In/Competitive Win credit of $200 for each of the new lines of service currently under contract and $100 for the remaining lines for a total adjustment of $900. You will also be billed the special price of .99 cents for the four Blackberry Bold phones you want on four of the lines and will receive a flat rate price of $199.99 for the EVO Phones on the other two lines of service. In exchange for this very special offer, you must reply to this email that you accept a new 24-month term plan for these two new lines of service through until October 2012.

"This offer is also eligible for the Sprint 30-day FREE Guarantee. If you return the phones within 30 days, you owe us nothing. Only on the 31st day of active service are you then locked into this agreement.

"Simply reply to this email that you accept the offer and I can get your new phones shipped and everything set up for you.

Unlimited mobile-to-mobile and free nights and weekends are not true! My current bill is $735.18 because my stepdaughter's phone malfunctioned and she was stuck on roaming. If you go over on your minutes, you are charged for your mobile-to-mobile and your roaming.

I have been with Sprint for over five years and as soon as my contract expires, I will be switching companies! I spoke to a Sprint representative named Andre who offered me a $193 credit. He only gave me a $113 credit. He gave me his email address and did not answer my emails.

I have been a customer with Sprint since 1996. I have had some issues over the years but this time, they will not correct their error. I have had billing issues since April 2011 and have been told several times that my billing issue was resolved. When I received my bill, there was no resolution. As a result of not paying the disputed amount, they are charging me a monthly service fee for four months on a line that was to be canceled. They are also charging me $108 in "reconnect" fees. I am stuck in a contract with them and they will not let me out or give me the credits that I am owed. Sprint was a good company and always treated me right. Now, I hope that they are bought out or go out of business for how they treat their customers!

When I went to the Sprint Store in Junction City, KS, I was helped by a very courteous saleslady named Crystal. She had informed me about a tower having problems. I understood this, but it is now going on for three weeks and I have not had texting service around my house. I have to go about 3 blocks to receive texts that someone has sent to me. This is very frustrating since I have been with Sprint since 2001 and have not had any problems with my service with them.

I bought a new Sprint service, on 8-15-2011 and I just got the free phone to establish a service and I would come back within the 30 days to buy the phone I wanted. I called BK, on 8-12-2011 and inquired about the new phone and he stated that I was able to purchase up until 8-16-2011. I went to purchase the phone today and he changes what he just told me and said that I am unable to purchase the new phone because I am past my 30 day limit by 2 days. Guys, he is the one that told me to come on 8-16-2011 and he stated that all I would have to do is pay a 35 dollar restocking fee and buy the new phone.

He basically caught an attitude with me and said that I am beyond my 30 day limit by 2 days. I said that, "So you mean that you are going to lose a customer that is fixing to spend 250 or 300 bucks on one of your phones and the potential of losing a 2 year customer and 2 months of payment over 2 days?" Guys, I called all the way to the corporate office in California and even spoke with his district manager and they would not help me, so I am stuck with this stupid ** phone that half the time does not work over some ** by Mr. manager BK. If you are reading this, read my lips! Do not shop at the Oak Lawn Store! If anything goes wrong they will simply boot you out of the store with your pants down and there is not a ** thing you can do about it. Except! Don't pay it! I don't give a rat's ** about a $200 fee for breaking a stupid contract. Believe me, I'd much rather keep my money and just find another carrier. All attorneys are welcome to contact me because I'd love to start a class action suit against this stupid company.

Falsifying their service.

I have had my Evo for one year now. When I signed my contract, I was told that this service would be available in Oct. 2010. We are now Sept. 16, 2011 and still, no 4g in our area (Akron-Summit County Portage County area). I am paying for this service and don't have it. Their cell signals suck. I have two other phones on this contract and they don't work right. While my father and mother were dying (79 days apart from each other), I was very angry that I could not be reached by cell phone for any updates or changes because I was afraid due to the service issues. Data is slow and fails all the time. Web is slow and my Evo has been on the brink of crashing. When I called to speak to someone, they gave me the runaround and were unable to help me.

My phone calls began to drop and the service deteriorated all of a sudden. I was unable to reach my husband for many days I thought he was dead. Our phones were blamed so we ordered 2 new phones. The temporary circumstances were blamed so we put up with it. After 11 years with Nextel/Sprint, we decided to change providers at the suggestion of Sprint people, so we did. In the end of May 2011 when bills are all paid up, We're not on a contract so we switched to AT&T. Sprint added $688 in services.

Many, many calls later and store visits (on a first name basis now), my bill is $243. Each time I call corporate, they say they are very sorry, I don't owe anything, I should get a confirmation letter, be issued with a confirmation number. The next month I got another bill. My calls go unfixed despite their claim that they took care of everything. Now, time has passed and I'm in collections. RPM Collections Co has our file, because Sprint will not deal with me any longer and I'm being harassed day and night by people. I've never been to collections for anything, ever, and I found they are absolutely ruthless and rude. I've written them letters with no response. My next step is to take them to the court. It's a helpless feeling even though I have been on this error since Day One. It's not the people at the Portage Michigan store, it's the idiots on the phone at Sprint! Any suggestions people?

I had Sprint for several years and did not need or wanted to sign a contract for two years to receive a discounted price on a phone. I always paid full price for a phone so I wouldn't be required to sign a two-year contract. In 2006, my son wanted a newer phone, so we went to a Sprint store here in Katy and purchased another phone, full price. When the phone was changed to another, they required you to be changed to a plan that had extra features for that phone. The sales representative was very anxious to sell us the phone and I kept saying that I did not want anything to do with contracts or obligations, and he said that wouldn't happen.

Well, guess what? When I stopped by service with Sprint, they said I had broken a contract for two years and I said I never signed anything. They said that when you change plans or buy another phone, you automatically are transferred to a two-year plan. I said no one ever told me that and that I didn't sign any contract or agreements with them. They got me for early termination, added monthly bills, disconnection fees, etc. They now say I owe them close to $900.00. I have repeatedly protested these charges, written letters, to no avail. Now, a collection agency is after me for this amount. Sprint, like other cell phone providers, are sneaky, corrupt and unethical. I am reporting them to the FFA and my State Attorney General. I hope those who have the same problems will also contact the FFA in Washington and your state attorney to report these unethical, unlawful charges and practices by Sprint and other cell phone carriers. Thank you.

From a very dissatisfied customer that has been with Sprint for over 10 years: I have been communicating with Sprint for months now regarding the fact that my phone is not working properly. I have complied with everything the company has asked me to do. I have spent numerous hours on hold being transferred from technician to technician, supervisor to supervisor, and have had no resolution to my problem.

I have taken the phone to the store three different times as they asked and wasted days while they try and repair and/or replace my phone with no results. I asked to cancel my services and they want me to pay a cancellation fee. I expressed to them that they are not giving me the services I am paying for and do not agree to pay a fee for canceling a contract when the other company is not performing the services that were contracted.

We got a Sprint phone as far as we were trucking. They guaranteed us that we will have service in all the places we will be driving, and they gave us a business discount. Well, for the first month, we had service in most of the places but there were places that we didn't have service. Even at my home, we didn't have service. We called and they said that they will send us a router--it should make the service better at my home. I started getting service at my home but then I was trucking in areas where I had no service.

I had brokers calling me and not being able to reach me. So, we called multiple times informing them that we are not getting service in most areas. They kept telling me that it can't be because they have service in most areas. So, I decided to disconnect my phone service and go to a different service company that I know I will have more service with. They charged me $200 for the early termination fee plus my bill which was about $125.

I called in and spoke with a representative to take off that early termination fee; they didn't want to. Then, I asked the representative to speak with a manager. She told me that they are all in a meeting and they won't be back for a while. She informed me to give my name and number and the supervisor will call me back. I said okay, but then she was like, "Oh, the supervisor is now available. He will be with you shortly."

Well, I spoke with the supervisor and didn't get anywhere. They said that it does not matter where I'm driving because they calculate the service from where I live. Thus, they can't take the early termination fee off. I asked for a manager higher than him and he said that they will have to call me back. When they called me back, the manager just told me the same thing--exactly what the others had already said. I said to him, "You can't request me to pay the early termination fee when I didn't get service in most of the places I was in." He said, "We don't base it on that, we look at where you live."

I said, "Well, I was guaranteed of a service in most of the places that I would be driving." He replied, "Well, that can't be because we don't guarantee service anywhere." I insisted that when we were opening the line, we were guaranteed; again, he said no. I said, "Since you don't want to take the early termination fee off, I will have to write a complaint about that. He said, "You can do whatever you want. You can't sue us because we are a big company, and you will still have to pay the early termination fee."

So, is it right to pay the early termination fee when you didn't get the service you were supposed to get? When you have people calling you and can't reach you? Was the costumer service really respectful to speak to me like that? When I was with Verizon and AT&T, they didn't charge me any early termination fee when I didn't get service at my area. Therefore, I think that this is really impolite and wrong.

Ever since we had a bad storm pass through New Jersey two weeks ago, I no longer get service at home. I explained to them I have been with Sprint for years now and have never had an issue. Unfortunately, even after constantly having to call back and dealing with numerous different individuals, I have not yet had a resolution to my problem. I am also asking to get an answer whether this problem can be fixed or not. But they don't want to help with that either. I was given a number to a supervisor who never answers his phone. Lastly, all I am looking for is a resolution to my issue, or just someone to tell me this will never be fixed. Then, I can explore different options.

I bought an Android Optimum phone. In December, within a week it kept showing no service. I called Sprint, and they said I didn't have service with them. I have been a customer for over 15 yrs. I don't upgrade my phone, I just keep the same phone till it needs to be replaced. This time I thought I would get an updated phone, so I could text, check my e-mails, etc. The phone shuts down, freezes up, and locks the screen.

I have been in the Sprint store, about every 2 weeks, to reset or work on the phone. They have replaced the screen, and I'm not sure what else they have done. But I was always assured they had fixed the problem. I was in twice last week, waited for an hour and 20 minutes. When I went back the next day, I was asked to wait that long again. I was told I could leave the phone for a few hours, and just come back later.

I have talked to supervisors, sales, and technicians. All I want is a new phone, not a rebuilt phone (I have had their rebuilt ones, and I had to send them back). I bought a new phone, and I don't think they can fix this one after 5 months of problems. I should get a replacement with a new one. I think they are trained with a script. Everyone I have talked to even those who are out of the US kept saying, "I'm sorry for your frustration". I just don't want to hear it anymore. And they keep repeating it.

So don't buy from Sprint. They have no concerns to make the customers happy. I wish I had the power to make them stand behind their product. I'm stuck with this lemon of a phone, or was told to buy out my contract for $180.00. There should be laws for cellular phone for the customers. We are being abused by them and they don't care. I was told they are the same as the other cellular services. In other words, they don't care about their customers.

Michelle was great.

But your system has made setting up a PIN code impossible to remember. It would not take 777777, 777776, 77 as first 2 numbers. I appreciate the fact you want to protect me. Someone could break into may account and pay my bill.

Sprint Wireless advertised $125 for each line that switches from another carrier. I switched over two lines from Verizon Wireless to Sprint and was informed that my credit would appear on the second billing statement. On the second billing statement, there was no credit so I called Sprint and spoke with Reyal from the cancellation department who informed me that someone should have told me that I need to register online to get my $250 credit. But since I had not registered, it is now too late. I informed her that I provided my Verizon Wireless account number and my Verizon phone numbers were transferred over to my Sprint phone. But no one ever mentioned to register online nor is this information to register online provided in the welcome email.

She then provided me with another department phone number that just happened to be closed at this time. She stated that I need to contact another department to try and get this issue resolved but I am out of my time limit since I waited two months to call. I informed her that I was told that I needed to wait for my second bill, which I received today, and that is why I am calling. She again stated that someone should have told me to register online when I first started with Sprint. I now am not getting the refund and am told that I have to pay an additional $200 per line to cancel even though they did not abide by their advertisement agreement.

Sprint refuses to honor my contract. I was promised (and received, for years) a 15% customer loyalty discount on all lines of my family plan. Sprint no longer gives discounts on all lines, but that was part of my contract. They took away my discount about 15 months before my contract ends. They are charging me a $10 data add-on fee on 1 of my smart phones because I recently lost a phone and paid full price for a replacement phone.

I could have received $75 off if I renewed my contract, but paid full price to keep the contract end date. They started charging this fee because I activated the new phone, even though I kept the contract and it doesn't use any additional data than in the past.

Sprint's only solution is for me to end my contract penalty-free, but I have to give back 2 phones. I just asked them to honor my contract until it's over, but they refused.

I've been with Sprint since 2000 with little or no issues until recently. Approximately two months ago in July, my phone service became poor. I notified Sprint that I had to send text messages 6-8 times before they will be sent. The data service is slow, and I am unable to receive phone calls. They told me that they were aware of the issue, and are working to solve the problem. Between then and end of July, Sprint has done countless refreshes on the phone and has formatted my phone too many times to even count.

Finally, at the end of August and early September Sprint decided to open a network issue ticket. Some idiot called me from Sprint; telling me that it's an AirRave (signal booster) problem, while I am sitting 20 miles from the unit (at work). Needless to say, I told him that he was a moron because AirRave only works in the location where its installed and not everywhere. Then a second ticket was opened. This time some guy named Hector called me, but never got through. I know this because I reviewed a voice mail from him (Proving that I am not receiving calls). This happens three times. The third time I called back and luckily was connected to the same call center where Hector sits. Some lady fetched him for me. He asked for a land line number and was given one. I missed two hours of work waiting for him to call, but of course, no call from Hector.

Then I called Sprint back, and I talked to Tony in Miami. He did his mumbo jumbo. Of course, the problem was not resolved. Now 9/6/11, I am online, with account services, to see if they will discount my monthly bill since they are not rendering full service, for which I am paying. I am being told to do one of the following: give time to fix the problem because they understand there is an issue, take a onetime $100 credit, renew the contract and shut up, get lost and find another carrier, and they will do a favor and not charge contract termination fees. What is wrong with this company? I've got a total of seven lines with them on two accounts.

Their website sucks! It does not do what you prompt it to do.

I called Sprint today due to multiple problems with our Palm Pixi phones. I called first for my wife and son who share an account and then called for my own account. When I first called for my wife and son and explained the problems with the phone freezing up, the phone powering down by itself and the phone letting you hear audible conversations from people calling you even before you answer the phone, the lady that I spoke to said, "No problem. We will replace them and you can send them back." Great, this was resolved easily.

I then called to do the same with my account which we all opened on the same day. The nightmare began. I was told by the first non-English speaking lady that I was not eligible for an upgrade. I told her about what I had just done with my wife and son's account and that I was not looking for an upgrade. I also then stated that according to my account online, I was eligible for an upgrade as well.

Finally, when she became rude, I asked to speak to her supervisor Michael B. I was transferred after a long hold time. This man was so belligerent that I could not even get a word in. I asked him to let me speak and all he could do was yell back into the phone at me. I then told him that I would be switching service due to the extreme dissatisfaction I had received from Sprint. He then said, "Wait, why would you do that?" I finally was transfered to his supervisor who looked at my wife and son's account and had no clue why the lady was replacing our phones because the phone she was replacing them with did not even exist in production any longer.

Long story short, they are supposed to be getting back to us about the situation. We have not received a call yet. We are sitting here with 3 broken phones and 3 different stories of what they could do to resolve the problem. How is it that the first lady I spoke with was able, in a matter of 5 minutes, to replace my son and wife's phone under warranty? I called right back on my account and I was given the run around for over an hour and yelled at like I was a dog eating your owner's favorite shoe? Sprint is not customer oriented and we are dropping their service. I would like for them to drop all fees related to termination of service so this does not need to be taken further.

The lady said our phones were working fine because she could dial in to us, but we could not talk back to people we call. They could not hear us. We have a business account, so our phones are no good to us.

I went to our local Sprint store, due to my daughter's phone would not take a charge. The customer representative (Tremaine **) stated that the battery was no good (after charging it). Mr. ** stated that this particular phone battery had been giving other Sprint customer a lot of problems and that he had charged my daughter's battery, but to not let it go down while he ordered her another one. This was 8/12/11. I was told to allow until Monday, 8/15/11 for the battery to come in. I called on Monday, 8/15/11 and was told that Mr. ** was not at work that day.

I called on Tuesday, 8/16/11 and Mr. ** stated that the battery came in but someone else had taken it and he would have do a reorder. I have called Mr. ** for the last 3+ weeks and have went back to the Sprint store to check up on the order, but has been told by Mr. ** that the battery had not come in (but would call me when it did). Today Friday, 9/2/11, I called your Customer Service and was told that they did see the order, but was placed on 8/13/11 for a replacement battery, but I was unable to tell if my local Sprint office ever received it. For this reason, I was told that I would have to wait for my local Sprint office to contact me with my daughter's battery replacement and they could not do anything further.

My Sprint phone lost signal during this call (signal faded), as usual, and my call was not returned as I had left a contact number with your rep for my call to be returned if my call was dropped. I am sending this message for a reason. I am very dissatisfied with your services at this time. I have been a loyal customer for over 10 years and expect someone to fix my problem and/or call me with a resolution ASAP or I will continue my services elsewhere. Thank you in advance for your past services and for your immediate attention in having my issue resolved.

We have been Sprint customers since they began. My HTC Pro II phone has never worked right. Every time I go in to get it fixed, I am pressured to upgrade my equipment. Yesterday, it physically broke (my fault). When I went to get a new phone, they were happy to sell me an upgraded phone with a new contract commitment. I just wanted a phone that works as I am really wanting iPhones. They will be available through Sprint, but not yet (I have three phones with them and pay around 300/month for services). In the past, I have paid well over a thousand dollars for my phones.

My "new" phone would be reconditioned (old) for 100.00. I paid 200.00 to insure two phones. I said just give me a little flip phone to get my calls and give me time to think about the next steps. I still had to pay the 100.00 and enter into a new contract. Worse than this goofy process were two representatives in the store 'lecturing' me as they were walking by and one shouting from the tech room, "she has to pay the 100.00" while the meet and greet person at the door was about dead asleep. I asked her what was wrong and she told me she was sick --fever and felt queasy.

I do not get phone service in or around my house. We moved in April, and the service was pretty bad right off the bat (maybe one bar cell phone signal in the house and a 50/50 shot at Internet connection). In the last two weeks, the service has gotten much worse to the point that I almost never have one bar or any Internet service, even when I'm standing in the middle of the street. I've had to drive down the road to the grocery store, and sit in their parking lot to make phone calls.

This is extremely frustrating for me. I have spent over 2 1/2 hours on the phone with seven different representatives. Every time I finally get a supervisor on the phone to try to open a ticket for service issues in my area, the call gets dropped before anything happens, and they don't call me back! When I call back, I have to start all over! The first two times, I was on my cell phone, and though the issue was on my end, I called again from my home phone. I held for 40 minutes, and was then promptly disconnected right after I explained the situation for the umpteenth time. This last time, I spoke with Selena who assured me that she was going to get a supervisor on the phone before transferring me. She said that it wouldn't take 40 minutes, but low and behold she cold transferred me. Then I got a message saying their systems were down, and for me to call again later! Argh! I need to figure out how to get out of my contract. I need service at home, and I definitely need a better customer service than this!

I recently purchased two new HTC EVO 3D phones on 6/24 and so far, my phone has been replaced three times. Sprint has system issues with their customers having difficulty using their features such as text, picture and video message. They have admitted it was their fault and also stated that my phone were clearly defective since it has needed to be replaced 3 times in the past 3 months. They were refusing to give another phone at equal or less price because they claimed I have already exhausted my amount of upgrades.

I am a new customer so it wasn't an upgrade. All I want is a different phone at equal or less value so I can keep my service. They have threatened me with a $200 early termination fee if I leave the company because they refused to give the Blackberry 9930 phone I want. I find it hard to believe that the Sprint CEO, Daniel Hesse, would rather lose a customer for a $200 termination fee instead of making 10x that amount within the next 2 years as declared on my contract with Sprint.

Sprint needs to have a multi-billion dollar class action lawsuit filed over false advertising, and over billing customers for services that they are not receiving. Sprint started blasting the airwaves with the claims about them having the best 4G service when, in fact, they have nothing to offer in the area they keep advertising in. They also blast their competition for the way their data services work claiming that they have "unlimited" data use. What their TV advertising doesn't clearly state is that: a.) you are charged extra fees if you exceed their tiny data plan on their existing 3G network and b.) their 3G data speed is only one step above dial up.

I live in a large metropolitan area very near downtown. My line of sight sees every building downtown. It would stand to reason that the downtown area would have the highest concentration of cellphone use. Therefore, they would need the most up-to-date system to handle the sheer volume of calls, much less, data use, as more and more people in the business community (downtown) would rely on greater variety of mobile devices.

Sprint Employees are just as puzzled at the lack of effort on Sprint's part. One employee told me that they tried bringing the 4G towers online 3 times now. And they crashed the 3G network? He also said that he thought they would have it online by the end of August. It's the end of August, folks. I asked another employee, a few days ago, if they had heard any new news on 4G coming online. The sales person replied, "I haven't heard anything. But I keep wondering myself why we're selling all these 4G phones. Lots of customers ask, and I have no idea what to tell them."

Sprint not only has TV ads but their stores are also plastered with "4G" signs that tout, "Unlimited Data," one way or the other. Sprint is either arrogant, or technically inept. Either way, companies in my lifetime have had to part with huge sums of money because of the FTC. Sprint needs to either shut up or pay up. I regret buying the device I have because it operates very poorly. It's very apparent that Sprint has no "Steve Jobs" in their organization. The best we could hope for is that the malcontents feeding us this ** at Sprint would retire. I am just another customer stuck in a Sprint contract.

I, Cherylyn **, am exercising my right for electronic signature protection. This is to challenge the fact that I wasn't told that I was entering a new contract after informing the representative that I no longer want to. I was told that I was not signing a contract and I was just signing for the phone activation to replace my lost phone. I have exhausted all efforts complaining to Sprint because they gave me recycled and defective equipment on line **. I would like to be refunded for all fees that do not pertain to regular monthly charge of my four lines.

My Sprint HTC EVO 4G is constantly restarting. Since last year, I have called Sprint Tech service for four times. I have had my phone for 14 months now and I have been with Sprint for three years. For the second time in two months, I had to go to the Sprint store for their tech service to do a "hard start." This is really frustrating and I don't know when my phone will restart because it does so randomly. I have called their tech service only to tell me that I needed to upgrade the phone's software. I feel like I am getting the old run around.

Sprint PCS unlawfully changed items in my contract. They lied and failed to fix the problem.

I've complained a few months ago and they said that they had created a ticket and will be closed yesterday at 4pm. They said that tower was out in the area and it has been out for a long time. I used to have boost part of the sprint network. I got rid of them; dropped calls, picture texts and internet was terrible.

Sprint claims that they are going to replace the whole tower yesterday. I'm not convinced and I still have slow loading up video but if I go to Cleveland height, or shaker heights, it works good but not here.

I think I'm being overcharged for service that I'm not getting that I can get in the suburbs. I feel that living in the city in a predominantly black area in the 44106 zip code versus shaker heights 44120 zip code is a huge difference in quality. Seriously hands down, we're getting the same quality as the neighboring suburbs and we get less for the price we pay which they pay, too.

Almost every complaint I read was actually the customers fault. I never had a negative experience with Sprint, ever. I have sold Sprint (3rd party) for years. Verizon, AT&T, Tmobile, and Us Cellular, I can't say the same for, so you guys are all so full of **. To the person that spent 648.00 on Evo 4g's, really? Really? Really? Why not come to my store where we are selling them absolutely free (inside of target for radioshack) from authorized dealer. No mail in rebates? Everyone has always known mail in rebates are pains in the **. You expected your mail in rebate to pay your bills? Seriously? Don't blame Sprint, blame yourself for not using common sense.

The church had signed up for cell service. From the very first week, we began having problems with coverage. At that time, they replaced the phone with a Blackberry. We continued to have problems and were told that they were working on it with a new tower, but were having problems with permits. When the Blackberry began to lock up, we were told that we needed to pull the battery in order to correct the problem. This worked until it got to a point where we were pulling the battery several times a day. What an inconvenience, especially if you have an OtterBox on it.

Finally, they replaced the phone but could not activate them via phone call. We had to make a trip for one hour to get the phone activated, which took the store three more hours to do. When the second set of Blackberry's did not work, Sprint gave us a choice of six old style phones to choose from. We asked them which one would give us the best reception and do the data that we needed; they suggested the HTC Touch Pro2.

Again, the reception was terrible and the battery life went down after three hours, after which, you had to get it on a charger. When contacted, they said they would deal with one issue at a timethe coverage first, then the phone. When Sprint did a test in the area, their engineer said that they had problems with overloading the tower and that it would be corrected by 31 October 11. I asked, "What would happen if this does not work or is not completed by then? Could we get out of our contract?"

They immediately they said no and that we would be charged a penalty plus, we would lose our deposit, which was paid to build up credit. We are a new church so we don't have any credit built up. When we were contacted by customer service, they asked why we wanted to get out of our contract. They became very defensive and then told us that we were stuck with the contract and the phones. From day one, we have been misled about coverage and service.

While at my home on August 10th 2011, I first noticed the problem of not being able to send or receive phone calls or text messages from either of my sprint cellphones. I recently disconnected my home phone and internet, so my sprint cell phone is my main source of communication and internet; the hot spot part of my phone was still working. I called to report this trouble on August 11th at about 9:45am. I was told at that time that there was a tower down and another one having trouble right in my area and it may take up to 72 hours to be fixed.

As of August 14th, I was still not able to use my phone consistently only a few calls here and there that would drop but receive no incoming calls. At that time, I called sprint and was told that they were working on it. I was offered the air rave signal booster but since I have no other internet source, that option wouldn't work for me.

On the morning of August 15th, the internet of my phone was completely down so until I left for the day, I had absolutely no communication at my home. I called Sprint yet again to report the problem. I was on the phone a total of three and a half hours and spoke with ten representatives with no report of what the problem is or what has been tested, and no resolution; only that they are working on it. The most frustrating part of my call was speaking with Vernon, the manager, who had no information to give and even told me that he didn't even see that I had a problem and basically took no responsibility.

I called back after speaking with Vernon and was transferred time after time, and eventually to the customer retention group. At this point, I said that I would try to get another source of internet at my home so that I can try the Air rave; I was then told by the customer retention group that the Air Rave is on back order for 45 days. By the end of my three and a half hours on the phone, the only thing I could get is that they are working on it.

On August 16th, I took it upon myself to do some troubleshooting of my own and drive around my area to see where I could use the phone and where it would not work. I discovered that at three points of the intersection where I live, the phone did not work. I called Sprint again to give my findings and I was advised that they are yet again working on it. I agreed to take both of my phones into a repair store to have them checked and updated. By the time I got home for the day, my phones still are not able to make or receive phones calls or texts.

I came back to my home in Arizona and the service didn't work. I dropped call after call, spoke to ten different people and was promised a booster signal in two to three days later along with an email which I never received. I called again and I was told that it was on back order. I was yelled at, harassed and was lied to about their service upon signing up with them and the list goes on and on.

I was charged for another month of service and charged a $180 cancellation fee. I never got service for the month I was charged. I cancel on end of billing date and I still got charged for another month. I would love to have an attorney contact me.

I called sprint on August 12, 2011 for having sporadic network signal, dropped calls, missed text messages and no Internet connection. I was informed a tower was down, was given a ticket number 77888327, and was informed I would be reimbursed for my inconvenience.

I called again on August 15, 2011 and was given a $20 credit for having an issue with my phone since August 10, 2011. I was told the tower was still down and should be back up at midnight of August 16, 2011.

I think this is ridiculous and I requested them to let me out of my contract as they are not providing the service my contract agreed upon. The supervisor informed me that was not possible and that I would have to pay $190 for early cancellation fees! I am appalled and outraged at this coming from a company that will turn your phone off for five cents!

I have been trying to get my HTC Evo serviced since 8/15/2011 at 7:30 a.m. After speaking to three different Sprint representatives via telephone, I was told I had to bring the phone to a local store. This phone exchange took more than 40 minutes. I had the unfortunate experience of having to bring my broken HTC Evo into the Sprint store located at 3645 Marketplace Blvd., Suite 120, East Point, GA 30344 on Monday, August 15, 2011. I had protested having to take the phone into the store because I have had dealings with this store in the past, and they were unpleasant experiences as well.

I rushed from midtown Atlanta to pick my kids up in order to make my 5 p.m. appointment. I interacted with a retail associate named Kelvin. I attempted to explain to him that I was having a sporadic issue with my speaker phone and a problem with my text messages coming in posting the wrong time stamp at certain times. I also told him I was aware of a tower outage that could have been contributing to the additional problems I was experiencing at home, which included not being able to make phone calls or the phone calls being dismissed abruptly. I also tried to explain to him that I had been dealing with Sprint customer service all day and really did not want to be there because my children were tired (both of them were asleep in the chairs in the lobby) and wanted to get the phone checked and get out as quickly as possible. He immediately gave me an attitude saying that if the tower is out, then that is the issue with my phone.

I told him that while I accept that there are issues that can be attributed to the tower outage, I did not believe that the speakerphone/Bluetooth issue I was experiencing as well as the text message issue had anything to do with the tower outage. He responded by saying that since he could not duplicate the issue, there was no issue. I told him that was ridiculous. The conversation with him did not improve as we discussed the various applications that were on my phone and the effect a master reset would have on them.

Eventually, he asked me to disable the lock pattern on my phone. I did that and handed it back to him and asked him if I needed to do anything else. He said no, and I proceeded to complete the paperwork and get the receipt he provided with my memory card attached. He had told me it would take at least two hours for them to look at my phone and asked me if I would agree to allow Sprint to do a master reset. I told him that I would come back in two hours and that doing a master reset was approved only as a last resort. By this time, I was highly irritated with his attitude and my overall treatment from Sprint and I commented to him that I did not believe they would pay any attention to my request and that they would probably do the master reset whether it is necessary or not.

When I came back to the store at approximately 7:30 p.m., I had to wait for about 10-15 minutes only to be told that my phone had not been touched because the device has a numeric PIN lock that was not disabled. I immediately told the retail associate who brought me the phone of my experience with Kelvin and that the last thing I asked him before signing the form and leaving the store was whether I needed to do anything else and if everything was okay, and that Kelvin said yes, and I left. I sincerely believe it is quite likely that Kelvin did not tell me about the need to disable the PIN on purpose. Even still, since I had given my authorization to do a master reset as a last resort, it seems like that would have been done rather than have me wait for two hours and do nothing to my phone. The retail associate who brought me the phone offered to have it "expedited" so that it could be placed on the diagnostic machine, but it was now 7:50 p.m., and the store closes at 8:00 p.m. In addition, the store was full of customers and a good many of them were upset because they, too, had been mistreated in this store. I told him no thanks, asked for the store manager's business card, took my phone and left.

I spent the next two and a half hours on the phone with Sprint. I had to call Sprint multiple times because my calls were "disconnected", I was placed on hold indefinitely and told I would be called back, which never occurred. By 10:20 p.m., I still had not found a resolution to my phone issue. I was told I could not get out of my Sprint contract without paying an early termination fee despite the fact that Sprint, by not servicing the phone, has breached their duty to me. I was also told I needed to go to another Sprint store--all of these when my phone is still under warranty.

I spoke to the 11th Sprint phone associate at 10:20 p.m. and I was told I was being transferred to warranty and after about five to 10 minutes into the conversation, she revealed that she was with technical support. At this point, I just hung up. The sad thing is that I paid a few hundred dollars for this phone in October 2010 and paid more than $100 per month to Sprint for this poor treatment.

I ordered an upgrade phone, "Trial" for 30 days. It will be mailed to the Sprint store to be delivered 8/16/11 by the close of business.

I was not told there would be an $18 upgrade charge until after the paperwork was processed by the seller. This is not fair and falls under the classification of "non disclosure" charges.

My phone had an icon on the top and it was saying my phone had insufficient space. So I took my phone in the Sprint store to find out what's wrong with it. The guy said that he has to auto reset my phone and that everything on my phone would be deleted. I said, "if that's the only way to fix my phone, go ahead". After he auto reset my phone, he then told me "next time you download apps, save it to your SD card". When I got home, I was thinking why didn't he save my apps before he had my phone auto reset, so I won't lose all my apps?

I called Sprint store asking for the guy who helped me, but he was with a customer. So I asked the guy I was talking to how to save my apps on my phone and he said, "I have my evo with me and you can't save your apps on your SD card." So there's another incompetent worker with Sprint. Then I asked to talk to the manager and all he has to say was sorry without wanting to hear what my complaint was about. Being a customer, I have the right to be heard. So I ended up calling Spring customer service and putting my complaint in. I got a confirmation number in and she said I was to hear from Spring within 5-7 days.

Today is the 10th day and we didn't hear anything, so we called customer service asking why haven't gotten a call regarding our complaint. She claimed that the lady who told us that someone was going to contact us was wrong and that nobody was to contact us. Now, she told us to call the Sprint store back asking for the District manager's number and they put us on hold for 30 minutes. So we called from a different line and finally, somebody answered saying that the District manager doesn't have an office and that he just has a cellphone that only takes personal calls.

We called customer service back and now she says that she can't do anything about that. We talked to the supervisor and she said that we have to go on Sprint.com and email the corporate office; but there was no icon on how to email or make a complaint. They were giving us the runaround and they were just making us go back and forth.

After well over 10 years with Sprint, not bound by a contract, I am leaving them. Fortunately, I am not alone as their subscriber base has shrunk substantially in the last few years. If you are planning to start service with them, you should know the following:

In January 2009, I made a claim for a replacement phone because the hinge on my phone broke. Asurion sent me a new one. It was red/pink. No big deal, I thought, I just switch the phones with my wife. We got her phone from the Craigslist for $45 dollars. I came to the Sprint store and made the swap of numbers and account information.

Forward to 2011. The hinge on my wife's phone (the phone we've got from Asurion) breaks. We contact Sprint for replacement and find out that they have, or claim not to have the record of the swap. We went to the Sprint store; however, not all Sprint stores are created equal. At the Metro (Phoenix) shopping center, they can not help because they have no access to our accounts. So, my wife and I, with a three-year-old in tow, went to the store a block away from the mall. After a bit of waiting, we got to speak to a cheerful clerk who assured us that she can solve this issue. She informed us and got our consent on the increase in the insurance rates from $7 to $8 a month and that as a promotion, this will cover any claims on the existing equipment retroactively. She continually 'pimped' herself that we should give her great ratings on the survey that will follow. My wife submitted the claim while still at the store.

Two days later, I am contacted by Asurion denying my claim for a replacement flip phone with a $50(!) deductible. Thereafter, I spoke with Asurion representative who told me that the situation can only be rectified by Sprint; then, Sprint rep who told me I should be resolving this issue with Asurion, and claimed not to have the record of the previous transactions. I got home and went through my records and found the documentation.

I called Sprint back, first speaking with Paul, who seems to be the only person who has a professional bone left in him, apparently a great rarity at Sprint. He can not transfer me to Aaron, the person who I spoke to initially. It is understandable, because these guys probably work in nondescript call centers that take calls for everything--from acne medicine to sausage making machine you've seen on TV. Fine, I said, I have found the documents. Paul writes up our interaction and passes me to his supervisor Adam. Adam tells me that insurance is attached to the phone number and not the phone. I told him about the switch. Adam told me that he can not see any relevant notes from January 2009. I told him that I am done.

I will be leaving Sprint for another service provider. Even though I know the next company will not be much better (I hope to be surprised), I will be buying phones from Craigslist and not entering into a two-year agreement. My only wish that many more people could leave with me at the same time, so that we are heard. So that Sprint's figurehead on TV can speak earnestly about Sprint's losses, not its so-called top notch service.

Good luck to all free agents out there.

We have been long term Sprint customers. For at least six months now, we have been going into their store, calling and emailing customer service because of problems with our service. Our calls drop constantly; people can't hear us when we are talking to them, and we are roaming in our own home. We have to turn our phones on and off at least one to two times a day, and take the battery out just to keep them working in general. Recently, I have made six attempts in a week and a half to get help with the problem, and keep getting told they will get back to me. NO ONE will return my calls or emails and help. We are expected to uphold our contract; pay money each month for services we cannot use properly, and they are ignoring us!

We are looking at new phone plans. Needless to say, there are other competitive plans out there. Having used Sprint for over 5 years we asked for them to offer an equal price for equal service. The CSR said "no" and offered to have a supervisor call back.

Nish, the supervisor calls and asks, "what is it that you want?" I advised him that I was thinking of going to another service provider if we could not get a better offer as Sprint made no offer, only one that increased our bill by $20. Nish immediately went on the offensive, stating that I was threatening Sprint with a transfer of service. I asked him if he was serious, and stated this was no threat, we just wanted to find out what else Sprint can do to keep us as customers. I immediately decided that I wasn't going to take that kind of abuse from Nish and asked why he was being so rude, using such an aggressive tone with me. He denied being rude and then asked again "what I wanted". I then asked for his employee I.D and stated I would like to file a complaint or speak with his boss, he stated he will not give me his boss' information or even tell his boss I would like to speak with him. Nish went further, he stated he will have all calls from my number routed to him from now on, even though he knows that the communication between us was not positive. I then told him "you are being an asshole and I am shocked at your behavior!"

Nish stated not only would he do that but he would also have my name removed from the account as an account holder, this way nobody at Sprint would service my account! I told him that he was being a total jerk and asked him if he felt like this is how Sprint would prefer to be represented. He went further after that and told me I was being abusive for calling him a jerk and an asshole and that he would cancel my account at will, then in turn threatened me to do it right then and there! Keep in mind this was a call I made to ask what Sprint could do to keep us as long term customers, because the competition is offering better rates, and our contracts are expiring! Well, I found out there is nothing Sprint can do, especially if this is the way they want to speak with me.

I have looked online and found two other complaints naming Nish as the source of a customers complaint. I think Nish has allowed his position to get to his head. He should be fired for such behaviors.

I intend to build a website that describes this encounter, and will do everything I can to make sure it shows up as the top three.

Purchased a phone/service from Sprint and was not able to receive service in our home. Within 30 days, reported service issue to Sprint who recommended to bring the phone back to the store to be serviced. Still no service at home. I called Sprint again and they suggested a "booster box" as they called it which would amplify signal. Installed however still no service in home. I called today stating that due to service availability, I would like to cancel contract and find another provider that provides signal in my area.

Sprint customer support today took their hands off a problem that was inherent with my mobile device and told me there is nothing they could do to solve the issue in the near future. This all started when I heard a faint ringing noise that wouldn't stop. At first, I didn't even suspect my mobile device (Sanyo Zio SCP 8600, Android 2.2). After several days of searching, I almost gave up. One fine morning, I was at an official meeting and the noise started. To my embarrassment, the noise was indeed coming from my cellphone....that was silenced! After attempts at silencing the phone (again), I ended up shutting down the device...and that is how I keep it at work now! My endless experience with the sprint customer support started on June 10 2011. It consisted of phone calls and visits to a sprint repair store amounting to at least 9 hours of attempts at fixing the phone....and fail! Including the 4 gallons of gas used for traveling to and from the repair center, at an average $13 an hour, it cost me ~$130 for this failed attempt which is entirely not my fault. This is an attempt to document my experience for sake of filing a formal complaint and to try and spread public awareness regarding the wrangled mess that is called "customer care" at Sprint.

June 10, 2011. (Online Chat) I was lead to perform a power cycle on my phone and asked to refreshing PRM as the support staff told me that the my services have been updated) (Attachment 1) (22 mins)

* Apparently sprint does not include the calls made to the customer support in the call list that they provide online! There is no hard record of my phone calls to sprint customer support. How convenient...no records of calls made to the customer support.

July 19, 2011. (Online Chat) At this session, I was offered some pathetic refurbished phones that I refused to accept since I was in love with my Android smartphone and would not replace it with anything else. Since they did not offer me a satisfactory solution, I requested my contract and account be terminated. I was told that a account service manager will call me regarding this issue. (Attachment 3) (26 mins)

July 19, 2011. (Phone call) The account service manager offered to waive the $35 repair fee if I am willing to take my phone to the repair center once again. I accepted this as I like my phone and I just wanted it to stop making the noise. (Attachment 4) (5 mins)

July 20, 2011. (Repair center visit) I took my phone to the repair center and the technician who worked on my phone told me that the issue is a known issue with my phone and no firm date has been yet set for an update or a fix for this issue. He also tole me that he can recommend a replacement phone, but the replacement will likely have the same issue. However, I opted for the replacement as I was told there is no way forward unless I go through 3 replacements for me to get a different phone. (2 hrs and another gallon of gas).

July 26, 2011. I received the replacement phone by mail and I activated it. To my surprise, it was a refurbished phone that took several hours before the data and the voice connection started working half as good as my previous phone (Attachment 5,6,7). Even today, the GPS locater on this phone shows that I am actually 2 streets away from where I actually am!). Well, I can live with that as long as the noise is gone....but no. The issue persists, even without installing any new app. At this point, I am convinced that this is a manufacturer defect and if a replacement phone cannot solve this issue, then I should be allowed to switch phone or change carriers. (1 hr for activation and trouble shooting)

July 27, 2011. (Phone call) After at least 20-30 mins on the phone I was told that there is nothing that the customer support can do and it is up to the repair center/store to recommend further steps. (at least 30 mins)

July 30, 2011. I visited the repair center as recommended by the customer support on the phone (2 hrs and a gallon of gas), I was told that the technician could not replicate the issue and I need to bring the device in when the issue is on. I was very frustrated at this bouncing around and I called the customer support from outside the store (30 mins). The customer support representative asked to speak with the technician and after a 10 minute conversation I was told that I'd receive a phone call from Sprint the following day once the representative has a chance to speak with the manager to find a solution for this problem. I never received that call.

Aug 2, 2011. I visited the repair center again, this time when the issue was on (2 hrs and another gallon of gas). I was told that there is a potential patch releasing on August 16th that may solve the problem. And if it doesn't, I should visit the repair center again at which point, I will be recommended for a brand new replacement phone of the same model. And if the replacement phone also has the same issue, only then I'd be offered a different device. Since no one provided me with the guarantee that the patch on August 16th will fix this issue, I told them that the timeline doesn't suit me and since I have lived with this issue for over 2 months, I should be offered a replacement device. The repair center told me there is nothing they could do. So I called the customer support on the phone (20 mins). At the end of a typical conversation with the account service specialist, I was told that the sprint is a service provider and are not responsible for the malfunctioning of the device. My argument that I bought the device from sprint and it has a sprint logo on it fell in deaf ears.

One month ago, I had to transfer a number for a small business to another account to give to family because I was moving out of the area. The new account was with another service provider. I went to a Sprint store and explained to them what I wanted to do and I needed to add two lines to my existing account. The store owner explained to me that as long as I added the new lines to the account, I will not be charged a cancellation fee for my old line.

One month later, I received a 515 bill. I contacted customer service, to no avail. They told me I need something in writing from the owner of that store. I then explained that I moved 700 miles away from that area where I purchased the phones and could not do that.

After speaking with them at great length, they told me there was nothing they could do for me. I also explained to them that I could not afford a 515 bill and that they would lose me as a customer indefinitely. My income is very low, I have a four-year-old and another child on the way. My wife is unable to work at this time and I only make 30K a year as a police officer. I was told, "That is not our problem and you need to pay us 515 now."

I understand this is a corporate world and no one cares about me or my family but I feel pretty much pinned into a corner with no way to avoid a negative impact on my credit report.

I have a Sanyo Zio that I got with Sprint May 21 2011. Since that time I have had 5 replacement phones for the same problem a faint ringing noise in the ear piece. I called Sprint today to ask them to replace the phone with another brand. Jessie told me that he could not do that I was stuck with the phone. This is no way to do business after 5 repacement phones its apparent that something is wrong with the device. They should have some concern that they have a bad phone on the market but they dont care. All I want is a phone that works properly thats not to much to ask.

I ordered mobile broadband device online and received the device on 5/23 and started using service but this device wasn't working properly always got over heated and Sprint has promised to let me use it for 30-day trial period if not satisfied with the equipment can return without early termination fee. After 2 weeks, I called and Sprint rep told me to return it to Sprint store and get the refund but when I showed up, store rep told me to call Sprint so I did call again on 6/15, the rep gave me the confirmation # and said my service has been cancelled. I also got the return envelope from Sprint a few days later.

I started shipping out with their prepaid UPS label and they received it on 6/29. When I talked to the Rep on 6/15, she told me I don't have to pay any pennies just return the device and will be getting a full refund. On top of that, I will have another 30 days to return the device without penalty! So, my device arrived to Sprint warehouse on 6/29 which still on time and should get my refund back but 3 weeks later, they sent me a bill charging me the early termination fee plus 2 months of service fees? I made another call on and the rep from Sprint told me that she will waive the early termination fee as she found me eligible when checking the records. 3 days later, no phone call or follow up, so I called again, this time was a gentleman from Sprint Billing Department told me that he would not waive anything and asked me to pay for the full amount and threatened to send the bill to Collection if I don't pay !

My phone has not been been turned off for none payment in years. I do pay late as a single mom trying to make ends meet. Sprint has started a collection technique by jaming the phone and redirecting all outgoing calls to the financial center. Plus, blocked incoming calls, internet and text messaging blocked. They claimed I had to pay the previous outstanding balance until they restore my services.

On my account I have three phones and my phone is the primary. The other two phones are my children phones and they their phones were working perfectly with no interruptions while my phone was blocked of all services. I called and made a complaint and because I paid the bill before I called there is no record of turning my services off. I said nicely they were full of it. Two months later they did it again jammed my phone and my kids phones working properly. Today they did it again, and the representative tried to tell all my services were turned off and I told that is not true. I have text in my phone from son trying to contact me today and my phone acted like it was dead. This is a great disservice and misrepresentation.

Above is the information of the Sprint PCS authorized dealer (Sprint Store) not corporate owned where we purchased our Smartphones.

We spent $642.54 on two Sprint Evo handsets, in which we were supposed to receive a $100 mail in rebate for each phone. In conclusion, a $200 rebate check is supposed to be mailed in. I purchased one handset for me and one for my son Wilfredo. We purchased the phones on 3/17/2011 and mailed out the receipts (which Sprint did receive quickly because I sent them overnight and Sprint sent me a confirmation email) for the mail in rebates.

Since my son is more tech-savvy and monitors his email more than I do, we provided his email address for the confirmation, which is the one we are using for this correspondence.

The first email confirmation was sent on April 18 by the rebate department. My son called Sprint approximately two weeks after getting the two units to port over his previous carrier's (T-Mobile) phone number (which he had for four years), and Sprint ported over the phone number. When they processed the rebate submission, they halted it because they did not recognize the number my son ported over but I kept mine (basically lack of communication or research by the individual who received the rebate submission.

After eight weeks, I called in because we had not received them yet. When I checked the tracking, it was halted and when I called, I got a CSR from India who apologized and stated they would expedite the rebate that I would get it in 14 days. I received a confirmation over three weeks later stating they had just mailed it out and that I should receive it by June 4.

I called and escalated the call to a supervisor and she advised (that because of memorial day) to allow a few more days. I made a third call and again escalated it to a supervisor. I advised I had paid my bill four times and that I wanted them to apply the $200 on my account and they have no empathy at this point. It's almost four months.

The supervisor, Alex, stated I would get it in two to six business days, via Express Domestic, where a check can be mailed regular mail and I can get it in three days.

Considering the circumstances and it's been over a month now, it's going to be my fifth bill and they stated they have mailed it out twice. I have confirmed my address above on all five calls I have made to them and I know they are not mailing anything. I don't even get my bills, I only receive promotional materials.

This is completely ridiculous. Five months for a rebate I should have received in four to six weeks. I need help. Sprint has no empathy for a new customer. I have asked them to overnight the rebate with tracking and they refused. I am in a financial crisis. My son and I have been in a car accident and I advised them I cannot pay my bill and to apply the rebate to cover my $180 bill (which is what I pay a month, and they extended the due date to tomorrow, but I still have no rebate).

This rebate is a scam and Sprint has to send me the money I spent out of pocket because I need that rebate to pay this bill. Please someone help. I don't know what else to do.

I called Sprint in June 20-22nd 2011. I was told by the supervisor that due to some system issues my port in credit will be effective in the month of July (over 61 days). He advised me not to pay my outstanding bill of $77 for the month of June since it will be taken care of in July.

In July, I see a bill of $155 (2 months) with my port in credit nowhere when in login. I called the customer rep and she (Kate) promised me that she has taken care of it, and it should be effective in 15 minutes (** liars). It's over 3-4 days and I don't see it.

So, I called the rep on 27th July and ask for the supervisor directly after explaining the same story. I got transferred to the port-in department; where, I got hung up upon! Ridiculous!

I called the Sprint customer number again in few minutes I got transferred to the port-in department. The rep from that department (Josh) told me that I am not registered in the port-in program (www.sprint.com/switchto sprint), and he cannot help me without that. So, I went online and registered to that website. Now i get a message that I am already registered (which means the rep just bluntly lied to me) Now that I caught him red handed he makes deliberate delays, and put me on hold for every question. When I asked for his supervisor he transferred me to the accounts department in a conference call. This call put me in no man's land, and I again do not hear any voice from the other side.

Sprint has caused me immense mental torture for something I should not call Sprint at all; fake promises and a bunch of liars. None of them is educated enough (including the supervisors).

Please, help. I would like to go back to T-Mobile without paying the $200 early termination fee.

CALL#2-11:05 am another rep said I had to pay again because she did not see a payment PAID again 188.00 she was restoring my service confirmation number given as well this is not just my service its my husbands as well who TOLD me NOT to use SPRINT due to problems like this and the QUALITY of service

I left work lost money@2:15pm phone still not on!went into the Sprint store in Dallas that rep was VERY nice and did the best she could called and got another LEADER Debra she called herself made me pay again she did not see a payment INSTEAD of charging me RUDE and Sprint hired her for a lead..the QUALITY of service that I received due non payment of my bill is NOT ACCEPTABLE she made me pay instead of turning my phone on as a courtesy until the problem was resolved I work for a company that is WORLD WIDE as I am emailing the VP to see IF WE CAN DISCONTINUE SERVICE!!

The quality of customer service from a MANAGEMENT perspective is NOT ACCEPTABLE MANAGEMENT staff could NOT offer ANY help had to pay bill 3 times in ONE day IF this is what SPRINT has to offer then I will change and ask all people in my company to change as well We are WORLD WIDE

In May, I opted to upgrade my Sprint service to include the data plan. I purchased an i-phone from the local office. I have been a Sprint customer since 98 and converted to my personal use in 02.

On a business trip to the Atlanta area, activation of my voice mail ceased to function (key pad). I went to the local Sprint office and was informed that this was a known problem and they would get back to me by end of business. No response as of time of writing. Early July, my phone ceased receiving e-mails and calls at my home. Same home I had been receiving calls for the past six years. I went to the local service office and after three hours was told to remove the battery from my 30-day-old, $200 phone. I was not pleased with the solution so I pressed them for a more acceptable solution. They ran additional tests on the phone and responded that the original solution was the only solution.

The following day, I went back and voiced my concern about the solution. Again, it is the only one offered by Sprint. Over the weekend, I missed all of my e-mails and several phone calls. I am also having problems with dropped calls. Needless to say, I returned on 7/25, and this time I am told that my phone needs a new antenna for 35 and it will take three days to accomplish this issue.

I returned to the store on 7/26, and again received no satisfaction. Store manager was never in or available to try and resolve a customer's concern. I opted to call *2 and tried to resolve the issue. To my surprise, I was told the reason that I am having problems was that Sprint lost a tower on 7/11. I was also told that there is no immediate relief for my problem. Six to 12 months for resolution.

After several dropped calls to their retention department and some compassion from these people, I relocate to a parking lot where service is available, and spent approximately 1 1/2 hours on the phone trying to resolve the issue. My request is for waiver of early term fee and refund of my 200 purchase price, a simple divorce from my supplier without getting any third party involved. Chris the supervisor informed that this was not going to happen. His solution was that he would waive the early term fee if I gave him my phone, costing me 200 for nothing I have a control over. My big concern is that the salespeople at Sprint are still selling phones and services in the same area that has no coverage. Since I work from my home and Sprint is the only provider I have, I am out of luck trying to keep in touch with my industry and customers.

I got service for me and my fiance back in December of 2010. I originally signed up for a year contract on the Internet site sprint.com. I found out later that it was two years. Unfortunately, about two weeks ago, my fiance left me. I have no use for two cell phones. I called Sprint and they told me the only way I can end that part of the contract is to pay $170 in addition to this month's bill.

I can't afford to do that. I am on a fixed income and they are not wanting to help me in any shape or form. If I were to keep the other line on my contract, I can't afford it. I don't have anyone who will take over the payments. What can I do about this situation? Please help me!

sprint raise the monthly payment with out my consent also the extended the contract with out my autorithation

I have been with Sprint PCS since 2006. During the time I have been with Sprint, I had to "upgrade" my phones because they do not last. As a result of my phone upgrade, my contract was extended for an additional 2 years. A year ago, I had to upgrade my phone because it was not functioning properly. In April 2011, we began having serious disruptions in our service in West Michigan. It was such a serious problem, that it even made the news! I contacted Sprint and was told the issue would be resolved by June. Service did improve, but for a period of three weeks only.

Once again, the service began to waiver; we experienced dropped calls, failure to connect, text messages delayed by days or never received. I called Sprint once again. I was fed up this time, and I was told I could not get out of my contract because I was getting "some service". I have been in contact with technical support; I have been told that Sprint installed 4G service here in West Michigan, but the towers cannot keep up. So, there is nothing that can be done to resolve the service delays.

Misleading and laying, Sprint was my provider for 8 years the whole service was alwayes follwed by my correction call every month. On every bill they try to add some amonunt to make many with no extra service.Very important momnet was may 2010, I call the cutomer service and told them I have a plan for vaccation and asked them for my options.the customer service representative told me I can standby my service without any change to my contrat.The day I came back I called them and extended the same service by the first time I recived my bill I found triple charge and change on my plan. It is now a year since I try to fix the problem.Now they suspended and canclled my service and charged my cancellation fee for the service which I paid and i have not cancelled.I need help if any one asigned to protect cutomers.

service was good until then,since we have not been able to navigate and get on i out 10 times.they we are gettint because of usage on accout.but we are just logged in to interenet.they say because of disaster workers the line is getting over used . i understand this but it does not help me out.they said no credit would be given and to travel 12miles into town and find a better tower.i want to cancel but tring to out about the fees

I started with Sprint in July 2010. Since that time, my son and I, who share a contract, have had 9 phone replacements because of defects in the phone. I have tried to get a different phone many times; but they say each phone has to have 3 defects in 6 months time, and then only on the 4th replacement will they consider letting me change to a different phone. I pay $130 a month for service that I can't even use; and they have never been helpful, even after contacting corp about this problem. The assistant manager of the Speedway store is Roby, and he could not be more rude and disrespectful, if he tried. I have asked for the manager several times; but, he or she is never available.

Hello we are The ** from Kingsland,GA which is approximately 48 miles from Jacksonville, FL. Our reason for writing is regarding The Sprint Company.

We have been Sprint customers for over 15 years. We had what was called at that time, the Sprint 750 Free and Clear Plan. It is now considered as a Grandfather Plan which included: 750 anytime minutes, free nights and weekend, free minutes starting at 6:00 pm, unlimited internet, free mobile to mobile, 50 free minutes of roaming, 500 texts messaging, with adding capabilities of up to 4 phones for free with all the above features included, all for under $75. I know this seems unreal but I will attach a copy of our bill as proof starting from July 18, 2009. Sprint has been trying for 6 years to get us to change our plan, always trying to add something here and there which would cause us to lose our plan, well as of May 2011 they finally succeeded.

Our monthly bill as of right now is over $500. We have a trail of emails from Dan@sprint.com who is supposedly the corporate offices head. The email states that they are admitting that the mishap was on Sprint's behalf, and not because of us, yet they are unable to put the account back to the way it was, because they no longer have the codes to do it. To make a long story short, because we have called Sprint over 100, 150 maybe more times to fix our bill they had it set in the system that when we called, we were directed to the Retention Department on every call, and when we weren't we would ask to be transferred. Every year like clockwork, we would get the free phones that comes with the account in agreement that we sign a 2 year commitment in which we had no problem doing, because we never planned on leaving Sprint. Well, on May 2011 a Sprint Representative messed up our account, by providing us with phones that he stated would only cost us $29 for 4 of the phones and $19 for the 5th. The agent told us he was with the Retention Department and nothing on our account was going to change except the charges for the phones. The following month our bill showed charges for, unlimited text messages, data plans, and $214 charge for one of phones, and of course they could not find any notes from the agent. As I stated earlier I do have emails, therefore, will you please let me know if we have a case that might be of interest to you? Sincerely, The **.

Hello. I was a customer of Sprint for over 7 years. Once Verizon got the iPhone, I decided to switch over. I visited the Verizon store on Canal Street and spoke to representative Alexander **. He offered to cancel my Sprint services for me, but there was an issue with the cancellation process and the importing of the number. I was given a temporary number, which I expressed to the rep that I will keep because I did not wish to go through any more hassle. On March 28th of this year, I called Sprint with the sole purpose of cancelling the account. I was told that I needed to pay 191 and I was done with Sprint. On April 17th of this year, I sold my phone as a result of a posting I added up on the internet.

Around the beginning of July or ending of June, I received a collection notice from Sprint indicating that I owed $770; however, the collections agency had no further information. I never received a bill from Sprint until July 7th; and even then, the bill has no details except the charges. I called Sprint on July 8th. I spoke to a total of 9 people, the last one being Federick. They concluded that I'm responsible for a bill on an account that they closed off. They have proof that I was transferred over to cancellations department; and they have proof that my intentions were to cancel the account because I no longer needed an active account from sprint.

I'm being billed for usage charges for a phone that I paid a cancellation fee for. Sprint is not doing their best to handle this situation. I asked if whether my conversation was recorded and they said possibly, so at that point they should refer to the actual recording of the conversation. This is not the first time I hear of Sprint doing this -- taking cancellation payments and activating the account a little afterwards, surprising their customers with outrageous bills months later. The bill Ii have does not even detail the usage charges. In summary, Sprint charged me a cancellation fee on March 28, 2011. The account was cancelled.

My phone was not working and I called for a replacement. They sent me a replacement that does not work. The night when I got the phone, I called them; and I was on the phone for over an hour with the tech to get the phone to work. He said that I had to take it to a Sprint shop, which I did. They said it is not working, and to send it back, which I did. I asked for a loaner, and they said they do not have one, and that the phone I have that has problem -- they are not making them anymore. The touch screen stopped working. Before, I should let you know that it was the second phone that I was getting because the touch screen does not work.

I talked to Sprint customer service. They were telling me that they would give me a flip phone with a two-year contract. I told them that I do not want a flip with a two-year contract. The customer service said they will put it in; and I will get a blackberry that is not a flip, and can also be used internationally. The flip phone could not be used internationally. When I went to Sprint to collect the phone, they said it is not in the computer, in contrast with what I was told on the phone by the customer representative.

This happened twice; and I did not get the phone. This went on for days. They transferred me to call the department in Sprint and they keep sending me around in circles; so, after so many days, I went and got a phone from someone else. That was on May 6th. They sent me a bill for April 22 to May 22 and I paid it. I gave up the phone on May 6, so they owe me for the day I did not have a phone. Now, they send me a bill also for breaking the contract. I told them they could not give me a working phone, and I needed the phone to work; so, they are the ones who did not provide me with a service. They sent me a letter saying they are going to send it to collection. I do not think I should pay. They are the ones who could not give me a phone to work with.

Sprint PCS company has been using the "Bait-and-Switch" technique to keep me as a customer. I am filing a complaint for false advertisement, deception, mistreatment, and disservice. I have tried to end my 12-year relationship since 2010 but they found ways to lure me to stay by using predatory offers/promotions. On 03/04/11 they offered me a free phone but then charged me the full amount. They promised to remove it but it took 4 months and many late fees. They disconnected me for non-payment without resolving or even facing my issue. They kept promising me the charge would be removed but they did not remove it and kept charging me late fees. I notified them that I would not pay unless the charge is removed, but they disconnected me the same time they finally removed the charge. I conducted business via my cell phone and since the services were disconnected, I have lost clients, business, and money.

I am a cell phone customer who switched from Verizon to give Sprint a chance.

I bought the said phones but never received the rebates for the phones.

The service is terrible. All phone calls went to voice mail and some were up to 5 days late. Dialing out meant several tries. Customer service resulted to someone who kept saying that he will have to go talk to his manager about every question I asked him. I went to the Sprint store and the lines were out the door with one person paying $360 in early termination fees.

As far as I was concerned, they did not provide the service and were in default on the contract.

When signing up, Sprint did not give me a choice as to which phone I could have, they did not inform me that I have a two-year contract and they did not tell me that there is a $200 early-termination fee. I hate the phone I have. It is very hard to use. When I call the Sprint customer service dept, I always have to speak to someone with a heavy accent and it is very difficult to understand that they are saying. They did not explain the plan. One of my first bills was nearly $250.

I am being surcharged for several bogus fees, such as 1) service fees;2)calling plan;3)monthly fees; 4)usage fees;5)service charges;6)thirdparty calls; 7) USBI fees; 8)membership fees; and other fees, presumably classified by them as: federal service fees;9)Administrative fees; 10)Regulatory fees; 11)Florida services fees; 12)Florida State Sales Fees; and In addition: 13) Puerto Rico sales fees. Inclusive, on two occassions, I have been lied and told by Sprint Service Agents that I don't have any more minutes; therefore, I purchased another higher price plan to include more minutes; however, when calling the next day Sprint's Service rep., I found out that I never went over or past my minutes in the first place, and requested to be returned to the original monthly plan of $25.00, instead of the $50.00 plan that I took to upgrade my minutes.

I constantly received false information to upgrade. Moreover, I have been told several times that Sprint is no longer selling minutes and that it would be better to upgrade to another plan; violating customer's rights to the proper services-such as simply purchasing extra minutes vs purchasing a higher costly new plan of services, just as what has happen to me twice.

1. I have a contract with Sprint which is a spending limit account. When I agree to the terms and conditions, it was a free account. Several months pasted and I received a letter stating that I will be charged $4 addt'l to my monthly fee just for having a spending account. I find this unfair to charge more money after I have signed an agree to a "free" spending limited account and not giving me the options to cancel my account without penalty. On 4-13-2011, I called Sprint and requested to speak with a manager, explained to him the unfairness of this action and his respond to me was either I Pay the addt'l $4 or he will cancel my account and charge me $250 for early cancellation very rudefully and deamanoring.

2. Within less than a year of having the phone I had to replace the phone several (4) times. Once with Radio Shack and twice(refurbished) with Sprint which has cost me addt'l technical problems which I had to go to an affiliate sprint store to repair which was not repair but replace by the refurbish phone having to cost me to lose lots of important phone numbers on both occasion.

3. Again same issue with the phone giving my problems with the touch screen, I called Sprint to have a new phone replacement and not a refurbish phone. I was transfer several (9) times while being on the phone for four hours. And still they did not accommodate me as a paying customer and not giving me a new phone as I initially paid for one which the new phone was defective as well as all others received by me from Radio Shack and Sprint. Niether store refused to be accountable for these defective devices.

4. 6-22-2011, I am continuing to have problems with the phone whereas my google accounts is not properly syncing with my phone. Also I had a data cable that came with my phone and since I had it, it the plastic covering of the wires started to come out of the main connecting part which causes the cable not to properly charge or use for data. I go into the store and spoke with Wesley and I showed the cable to him and was told they did not have any and I had to purchase a charger but if I wanted a data cable I had to go online to ebay or something similiar and look for one to purchase. I told him that I shouldn't have to do that and they should have these cables available for customers because they are defeative. I was told by Wesley in front of another rep and my sister that sprint don't make the phone and I have to go online to get it if I want the data cable.

In my mind that says to me that Sprint is not responsible or being responsible for selling and/or issuing bad or defective products to the customer and not be accountable for it. I had to pay $42.79 for a charger that is not a data cable for my data service which i I am paying for. I find that Sprint is not up hold to their end of the contract. This is a violation of terms and agreement on their part. Also I was told I could get a full upgrade on my phone however, reading my account information online, I am only qualify for a partial upgrade. So Wesley is giving out wrong/false information. I believe Sprint is holding consumer in contracts and providing bad services, products and their reps are being rude and disrespectful. This is unfair to the consumer and we should not be subjected to that type of behavior because we are in a binding contract. I would like a full investigation of this company and their business practices with consumers.

I hope you can help or at least direct me or this email to someone that can..

As a recent Sprint Cell phone subscriber ( I had been a T-Mobile subscriber for many years, but with the recent proposed merger I decided to switch carriers).

Immediately upon signing on to Sprint approximately 3 months ago) they totally lost (not in their system) my initial order, even though a bank draft was debited to my account in their name. This IS NOT my major issue, but just a point of reference to the service I have received....During these past 3 months I have experienced 3 minor separate outages, but my MAJOR issue is the outage I began experiencing and still are experiencing beginning on June 10th.

Yes, these needs at least one new paragraph perhaps more.To begin, I have 2 lines, 2 numbers, 2 handsets with Sprint purchased new 3 months ago...I started to experience the outage and called customer service to report it and was told/advised that there were no outages in my area (except mine I would presume) and I was told, that there must be a problem with my phone. I further advised them that is I drive 2 miles in any direction from my home both handsets work perfectly and flawlessly (a problem with my phones? both experiencing the exact same things at the exact same times? Hmmm, it sounds like an X File).

After repeated phone calls, emails to every phone number and email address I can find, I finally found someone 5 days later to tell me that a tower was struck by lightning and burned some components up. (Do I believe or trust them? Frankly I do not, but at the moment I do not have much choice) Yes, I can change carriers, but when I did have service I enjoyed the service that I had (I guess the grass is not always greener with another cell phone provider).

They offered me an airave which supposedly will give me cell phone service at my home, but does not alleviate the problem if I need to call home from the grocery store one block away, to ask if we need any other groceries.

I am not exactly sure what I want the BBB to do for me, mostly I think, its to have someone in my corner, someone to help be an advocate for me, a consumer. Or is Sprint just another business that is becoming to large to care about a single customer....

I sincerely hope very much you can look into this or at least direct me to someone that can help.

I purchased a air card on 11/02/09 from sprint and was told I could use it for work. The representative who sold it to me, had very bad english, but I made sure he understood me.

Every month I kept getting overages, and I was told the air card was in a testing phase, and not to worry about it. I continued calling in, and each time the story would change. I never ever got a clear cut answer, just lie after lies. I was told uninstall the sprint air card, and reinstall it, when I did, other peoples names would appear. I knew someone was using this air card besides myself. SInce no one other myself resides in my residence, I knew the service was being stolen. One sprint representative told me on 06/14/11, that I needed to set my laptop's privacy settings to provate, I have no clue what that is.

I requested cancellation of the service, only to be told I would be responsible for the service until 07/10/11, but they suspended service on 06/14/11. LOL I inquired why would I be responsible for an additional month of service, and got no response. The air card malfunctioned several times, but I stuck with it. I have been a loyal customer of Sprint's since 2002. Yet I did not get the benefit of doubt here. On 05/25/11 I was told I was gonna be placed in a $79.99 plan and that overages would be requested to be dismissed. This never happened, and no one ever called me.

I was told that I needed to do a right hand click with a mouse pad on every page I surfed on the internet to find out how many bytes I was utilizing, I inquired why wasn't I told this on 11/02/09, and the sprint representative *(Abell)* I am sorry no one told you. Abell never followed up with me anymore as promised. I called in to cancel the service on 06/14/11, After being offered a $437 credit, I refused it, due to not being honest with me. It escalated to management, and got no where quickly, I wasted an additional 1 hour and 34 minutes to get no where. I am in dispute of this bill, and refuse payment on it until we come to a fair agreement.

My contract began in November 2009. In May, after many phone freezing, I swapped 1 of my 3 phones (from a family plan). In the next bill, I was surprised to have a $10 data add-on. The previous was a smartphone as well. However, I didn't change or re-sign a contract. How can I fight?

Consumer, beware! Earlier in the year, Sprint advertised a $69.99 unlimited plan nationwide. I distinctly remember the commercials. They aired several times. I thought to myself,"Arica, call Sprint ASAP. You're now paying $99.00 for an unlimited plan." Thirty bucks per month equals 360 big ones over a year. So, I called. I remember asking the customer service representative several questions about the details of the plan, before I finally made the change. I verified that downgrading my service would not cause any shortfall or other penalties. I confirmed that the $69.99 plan was totally unlimited talk, text, and data. That's too good to be true. I needed to make a quick call but could not, because my call was intercepted by Sprint Finance. I was surprised to hear that my account was $75.00 over my $100 spending limit.

I asked if my last payment was received. Sprint rep said: "Yes, your last payment ofwas received onYour current amount due is for one month's service and activity." I said: "Then, why do I owe so much?" Sprint rep said: "Mrs. ** it seems that you only have a 450 minute monthly plan." I said: "No, I have the all inclusive $69.99 plan that was advertised earlier in the year." Sprint rep said: "Yes, you do have the $69.99 plan. But that plan only has unlimited mobile to mobile minutes. All other minutes are chargeable after a monthly allotment of 450. I said: "Wait a minute. You all advertised this plan for months. I actually got sick of seeing it every 15 minutes. And there was no mention, not even in small print, that only mobile to mobile minutes were unlimited. I have one of your commercials recorded on DVD." Believe it or not, this conversation lasted for over an hour. At some point, the representative offered me an additional 300 monthly minutes. However, she advised that if I were to go over the 750 minutes, I would be billed XX cents per minute.

I said: "That is so unacceptable. Your company advertised an unlimited plan for $69.99. So, please understand that I do not want to have another hour long conversation (with your company) about overage usages. And even more importantly, I want this $75.00 charge removed immediately." Sprint rep said: "Yes, I can remove the charges as a one-time courtesy. But you may want to go back to the $99 plan you previously had, so that this does not happen again." I said: "Is there anyone elsemanager, CEO, who I can speak with, about honoring your advertised (monthly) price?" Sprint rep said: "No, I have spoken with my supervisor. And since our website details the $69.99 plan, all that we can offer is the 300 extra monthly minutes, at this time." I said: "Please disconnect my service at the end of the month." Sprint rep said: "Okay, I will have to transfer you over to another department for that."

Sprint new rep said: "Mrs. ** I hear that you want to disconnect your service." I said: "Yes, can you please disconnect it at the end of the month, so that I have time to look for another company?" He offered me multiple options. But at this point, I have had enough. All I wanted to do was to call my child's daycare to let them know that I would be late. Sprint new rep said: "Okay Mrs. **, I can disconnect your service on the 21st of this month." I said: "Isn't that this Saturday? I need the service to stay on until the end of the month. It's okay to bill me for the extra days." Sprint new rep said: "Unfortunately, I cannot. I can either disconnect your service now, or on your next billing cycle, which is the 21st." I said okay. Sprint new rep said: "Now Mrs. **, there are few things that I need to do before...." I then pushed the end button.

I have read some of the complaints on this thread. I whole-heartedly agree to the following: Placing phone calls can take up to two minutes to process. About one third of every call received and placed is ended prematurely. There is absolutely no phone clarity at all. Almost every word spoken and heard has an echo. The area of coverage is almost nonexistent. There is an occasional roaming, intercept message from Verizon, even when placing local calls that are within my local calling area. Yes, I'm confused too. I cannot wait to make a formal complaint with the FCC. I know that I am not the only Sprint customer, who is now an ex-Sprint customer, because they thought and expected the same. Ironically, Sprint now has a new commercial on the air about an unlimited plan. Only this time, they don't mention the cost of the plan at all. I wonder why.

I have gone through 5 Blackberry phones, and through no fault of my own, they continue malfunctioning. The first one did accidentally cause damage to, but since then I have patiently been accepting refurbishing after refurbishing and have called Sprint and have been to a Sprint store in my area. Each time I go to the store, I have to drop my phone off for 2hrs each time, then they replace my phone with a refurbished unit.

However, this time if my unit is non repairable, they are going to upgrade my unit from a Tour to a Bold, but yet again this will be another refurbished unit. I'm sick of all of the replacement refurbished units. I even offered to pay the difference so I can get a new phone. I no longer want a Blackberry after all of this nonsense and the same issues with every phone. I would like to get the Samsung Epic at this point. Can you please assist me with this matter?

My problem with Sprint originally began in 2006 when I added a phone to my account for my boyfriend. Later we ended up getting into an argument, and he mailed in his portion of the bill with a note saying he wanted to take over his part of the account. Funny, right? Because I was the only person on the account. But they did, in fact, transferred the entire bill into his name. So I had no idea what was going on. I stopped getting bills mailed to my house. My boyfriend ended up going to jail. I call Sprint, and they say I am not authorized on the account and they cannot speak with me.

They said that my ex would have to authorize me on the account. My phone ended up getting disconnected, and they wouldn't even let me pay the bill. Later I found out that there was a $760 bill from Sprint on my credit report. So I called them, and they told me they couldn't put it on my ex's credit report because not only did I open the account but they didn't have enough of his information to put it on his. So let me get this straight, you can take my phones out of my name without my consent, not give me access to the accounts, and then put it on my credit report. Something's fishy about that.

So I ended up opening a new Sprint account in March of 2010 because I really wanted a phone that they offered. Granted I never paid the money on my credit report, I explained the situation and they signed me a contract telling me that they would investigate that situation. So I got the Samsung Moment, and they told me it was the best phone on the market. I said great, and after about 6 months, my phone started taking hours to receive and send text messages. It would send messages from previous logs, and to several people.

After 11 months the phone had no ability to send or receive text messages. So I went in and the guy was like, "Hey, you are a preferred customer. You can upgrade annually." So I asked him about the most "reliable" phones and he told me that they have had great luck with the LG Optimus. So I say okay and upgraded to the phone. I had the phone for two months before it malfunctioned on me. Texting problem, memory problems, couldn't recognize the SD card, and eventually did nothing at all. So I called and they sent me to the Sprint store with a repair ticket number. I went in and they said after half an hour that they had sold a bad batch of this model and they would have to replace it, but they don't have any in store, even though they sell them there, they would have to order one and I would get it in 3 days. Aggravated, I said okay because really what choice do I have?

I got the phone, and guess what? I have had it for two weeks and it is already malfunctioning. Two weeks. I cannot get picture messages because the phone is so poorly designed that it does not have enough internal memory to store a picture. If I download an application, I would have to delete one, and I only have four that I can store at a time. They are not even large files. I can store 8-10 pictures at a time, then I have to upload them to my computer. I've transferred everything I could to my SD card, and even bought one with more memory, the problem is I can't add anything because there is no room. Therefore, I cannot add it to move to the card. The phone is crap. You literally have to keep pushing the screen to send a text because if it goes to sleep, it will not send, and it takes at least 5-10 minutes to send. This for a 2-week old phone.

I have a bill they never took off of my credit report, but they could unauthorize me on my account. I have a phone that doesn't work, and have had several weeks in the past year without a phone that I get charged $92 a month for. They also do not want to replace my two week old phone, so I will either have to buy a different model out of pocket, or use my insurance and pay $100 to replace the same crappy phone. People are mad at me for texts that they keep receiving, even when my phone is off. I get yelled at for delayed responses even when I respond immediately.

I have a serious headache from dealing with hours of talking to them and the stress they have caused. Not to mention they assured my grandma, who spends most of her time in Africa, that the service was great out there, and she had no service at all. But they still charged her for the couple of months, a disconnection fee, and the early termination fee. Picking on a 74-year-old minister, very sad.

Sprint sent me a free of charge Airave to improve my cell reception on my HTC EVO. I was not to be charged anything to have it. I was told after having it that it will not work for my Sprint Hotspot on my phone to make the reception better. I was never told I was under a contract, or I only had 30 days to see if I like it because this was to be of no charge to me. I sent the Airave back, and now Sprint wants $200.00 for early termination. I was not supposed to be under a contract. I was never told that went I sent it back, I was canceling a contract.

I had no coverage in my town; the cell phones would not work or drop the calls. After months of calling, a rep told me that my town had no coverage. The rep did a test to the phones and said it was the coverage not the phones. The rep told me I could get out of the 2 year contact because of this.

Then I was sent to collections for $446 more for early activation fees after I was told that I could end the contact because the area had no coverage. Now Sprint has put this on my credit report and sent me to a collection service. I will not pay for a service after a rep tells me that I have no coverage and can get out of the contract because of this! This company is a joke and lies to the consumers. If this was not a company it would have to answer to a judge!

Two months ago, I transferred my Sprint account to my daughter. It was really her phone because it was a line I got for her under my name but she was using it. When we went to transferred the number to her name, they told us that they could only transfer it if there was no balance. When they checked they said it was zero balance and they transferred it to my daughter's name. Two month later, they sent me a bill for $297 and some change.

When I questioned them about it, they said that it was the balance for the original account that's under my name because we even kept the same number. Well to make a long story short, they said we owed the money and we had to pay. Okay, well, we asked for a payment plan because my daughter could not afford to pay the whole amount at once. They said no, all the money had to be paid. A few days later I got a letter threatening to send my account to collections. I called them again and the lady said to have my daughter call to make payment arrangements.

I was happy. When my daughter call them on 05/02/11, they told her she had to pay it by the 18th or they would put me in collections because they can't do payments on an account that has been cancelled, which is not my fault. They told me it was cleared. And my daughter call them again today 05/03/11 and they made her make $100 payment or I was going to collections which she did and now they want the remaining balance by the 18th. How is she going to pay her car and car insurance? All because again, someone in Sprint either does not know how to do their job or just loves to lie.

I cancelled my first line and now am thinking of cancelling this line also. It would be nice if someone from corporate would call me and try to resolve this since they also told me that they could not give me the corporate number. One guy I talked to told me he was the supervisor and then admitted he wasn't and when he finally put one on he was sarcastic. I hope you call me asap before I call consumers affair because I am not going to let this go.

I purchased a wireless card in January, and that card did not work. I had Sprint on the line every day for a week. Then I took it to the store and they traded it out for a different card. It did not work, so I again called Sprint and took the card back in. The salesmen in the store said that I need the tower. They ran a test that shows I live in the perfect area to get 4G. I continued to tell them that I do not get a good signal and it drops all the time causing me to lose homework. Finally, after complaining for three months, they took the card back and stated that they would not charge early termination fee, which they did. Then, they charged me $500 on an Overdrive card that they said was unlimited.

I lost a phone during a move. The phone was found. Whoever found the handset pressed *2 and authorized a payment without verifying any information. I never authorized that card to be set-up as a payment method. All I did was make a payment on the card on Jan.10, 2011. My debit card got drafted for $500.00. I discovered it a day later and was told it was too late to get a refund.

The Wi-Fi equipment was not working properly and the company was over charging for the service. Sprint told me that if the equipment was not working property, they will adjust the overage on the bills. When they fixed the problem they didn't want to credit the account for the overage. I called at least 4 to 5 times and every person was giving me a different version of what I need to do to get the credit on my account. The repair center failed to identify the problem with the equipment. They just note it in the account that the equipment was serviced at a given time. The customer service person would not give me her full name or worker ID#.

The normal bill is $67 to $78 per month and they were charging $480.45 for one month and $437.60 for another month until the equipment got fix by them. Now they want to disconnect the service because they want me to pay the full amount of something that I didn't use.

On my cell bill, there were many calls they charged me for that I did not make. These are numbers I had never heard of; I also did not answer any calls from these billed numbers nor did they leave a voice mail. When I alerted Sprint of the ongoing billing problem, they reviewed it and denied me any credits to my bill. They said I needed to prove to them that I did not make these calls, knowing there is not any way I can prove this, since there is not a company employee personally witnessing and sitting next to me monitoring my phone calls. They are knowingly and willingly trying to bill me for unauthorized calls.

On 1/27/2011, I purchased from Wireless Kings Sprint retailer a Nextel 8350i with my credit card for $236.79. I went back the next day because the contacts were not cross-referencing with my incoming calls. They reset the phone and it still didn't work correctly. According to Sprint, you have 30 days to try the phone and make sure it is right for you; not 30 days and if it is broken, there is an additional $35 restocking fee. After a couple of days and the phone not working, I took it back and asked for my old phone back. They stated they sent it in for me and I will receive a $7.00 credit quote #**, but I could borrow an i576 until my new phone (9670) comes in. After a week, they have nothing in stock. I came in and picked up the phone. The 8350i was $149 after mail-in rebate and the 9670 was $99 after rebate, so they owed me a refund. They stated they could not refund the difference and I would have to take it up with Sprint.

After talking with Dina **, Stephen, Ryan, Amanda and Phil (supposed supervisors) from Sprint, they said the issue was taken care of. I went to Radio Shack and purchased with my credit card an Evo HTC for $303, with accessories, and I purchased it there because they don't make you wait for the mail-in rebate and have the phones in stock. Then I had them swap my wife's number to the 9670 and mine to the Evo, which was no problem from Radio Shack nor Sprint since both of us qualified for new phones. I then received a bill for over $1200, which included 3 activation charges from Wireless Kings for $19.95 each, 2 restocking fees of $35 (one for my broken 8350i and one i576 which was supposed to be a loaner) and also over $30 in shipping charges which was never disclosed and if you are a store, shouldn't you have the products? I contacted Sprint and they gave me the runaround. All they said they can do is give credit. There are 4 phones on this account and when I checked, Sprint had changed the plans.

My plan has always been the $99 simply everything and the other phones are on a $129 shared plan. As of today, all of the plans are messed up and we just keep paying until they get things fixed. No one was asked nor authorized to change any plan. I have contacted Sprint and been on the phone with them for more than 4 hours on different occasions. They still have not fixed the plans, given credit for the phones that were already paid for at the store nor given back the mail-in rebate of $150 + $14 for taking my phones nor the refund due because the phone purchased from Wireless Kings (the 9670 was $100 less than the broken 8350i which I am paying interest on my card for). I am requesting a refund to my credit card the amount of $264, plus an audit to see why I have been overpaying since last year on my $99 simply everything plan, which is not and has never been a part of the $129 shared plan from the other users though we are on the same account. This has been the same since 2002.

I am also asking for follow-up with Wireless Kings to see who else they have taken advantage of with their unauthorized and hidden fees. Additionally, all that need to take place is they refund to my card the amount owed plus interest and put the plan back the way it was in 2010, with their addition of $10 for the added data they charge and audit Wireless Kings. Sprint owes me the $150 mail-in rebate plus the $14 for turning in my phones plus $100 for overcharging, which they admitted, and the store refused to give refund. The dealer said to take it up with Sprint who said they don't give refunds, just credits. Since there are multiple people on the account, I have no clue where the credits are going and as an example, I was asked to sign a 2-year commitment by a rep in December and she would take $65 off my bill. I have no idea where the credit went because I am billed separately because of my everything plan and never saw the credit.

After losing my job I tried to cancel service and pay an early termination fee. The representative said to just keep the service for six more months and I wouldn't have to pay the fee. At the end of the 6th month when I tried to cancel, they charged me the early termination fee anyway although my annual contract was fulfilled and I paid for six months of service while I didn't use the phone one time.

I have been having numerous problems with my Sprint phone that I purchased in January 2010. Since that time, I've had to take my phone in for repairs for one type of technical problem after the other. This is the fourth time I would have to take my phone to technical support. Normally, they would check my phone and see if it can be repaired on the premises. In the past, I've had 3 refurbished phones from Sprint that eventually would malfunction within 2 to 4 months after I received them. I was told I would receive a phone within the same value as my own after the 3rd time I had to get it repaired.

Needless to say, I was lied to. They only intend too keep giving me refurbished phones that have similar problems from that particular model. I would like to be released from my contract without penalty because Sprint is not a reputable company and does not value their customers.

I purchased 2 APA9292KT HTC A9292 WIMAX Bar handset kit phones from you 10/04/2010. I am so disappointed. Both phones are shattered (screen). They were no drop proof and normal wear and expectancy proof. You charged too much for phones with such poor drop quality. My phone and my son's phone screens look hideous. I would have to add that I love these phones very much and for all that it does and its intended usage. You should have included a secondary battery w/ a charging cradle. The Samsung Instinct came with two batteries and a secondary cradle to charge the extra battery and this phone does about a to about 1/3 of what the HTC EVO 4G does. So being that these are such great phones as an ongoing user, I feel it's in your best interest to repair our phone screens and or give us an additional battery per phone. Thank you very much.

I purchased an LG Lotus in Nov-Dec 2010. I absolutely loved the phone. My first complaint is that I did not receive the rebate. To get the rebate, you have to locate it first on their website. It is hidden very well and you cannot fill it out online. You have to print it out and send it in. I have no printer, so I called and requested a copy to be sent to me. It never came. You only have so long to turn in the rebate form and I ran out of time. So, no rebate for me.

The second problem I had was when I dropped my phone in the washer. The washer was full of water so I put the phone in a bowl of rice but it wouldn't power up again. Dropping it was my fault, no problem, and I have full equipment insurance so I was able to replace it for $50 - the same amount as the rebate I never got. A hard pill to swallow but I do love the phone and it was my fault that it got damaged so I got my replacement and didn't complain. This happened about 4-6 weeks after I got it.

In early March, 2010, my phone started misbehaving. It randomly restarted, often while I was texting or talking and the shift key quit working. I took it in to have it repaired at a Sprint store on March 10th. They told me that the battery was bad and it wasn't covered by the insurance. I could purchase a new battery for $44.00 or have the whole phone replaced for $50.00. I wasn't willing to pay $50 a second time when the first replacement, battery or not, that didn't last me 3 months. I told them that I don't use the phone often enough to drain the battery life. In average, less than 100 minutes per month of talk and under 300 texts. No way that I drained the battery to be dead in 3 months time with that use. They gave me a faulty battery and paying $84 per year in insurance should cover that. I told that to the sprint representative and left.

I tried canceling the insurance using their online website but the change didn't show as processed. I had to call them. When they asked why I was canceling, I said that I saw no reason to pay insurance for 3 separate lines which is $252/year when I can't get a faulty battery replaced.

That weekend I purchased a used phone from a power seller vendor on **** for less than $20. It included a battery. The phone was in good condition so I charged the battery and waited a couple of days to see if it held the charge. It did. I then put the new battery into my other phone and that phone continued to have the same problems. So, they diagnosed my phone problem wrong. It is not malfunctioning because of a bad battery.

I called Sprint, which redirected me to Assurian which is the company they use for their protection plan. Assurian told me that since I canceled the insurance, they couldn't do anything. The representative I talked to couldn't even access my database because it was basically showing them I wasn't a client, even though the issue I had with them occurred when I was a client.

I hung up and called Sprint to reactivate the insurance. I was told that I could only insure a phone purchased through them. I told them I had to purchase an out-of-network phone in the first place because they misdiagnosed my phone's technical problem. Buying a new battery or replacing the phone were the only two options given to me at the Sprint store. If they would have told me, I could contact Assurian and file a claim. I would have done so. They didn't give me that option.

I was planning on buying another battery and giving one of the phones to my mother as a gift because she liked the Lotus too. Now I can't because they won't fix the phone they faultily misdiagnosed. Not to mention that I pay $84 per year per line for equipment insurance - which clearly insures very little.

On January 6, I closed my Sprint wireless account. The account had already been disconnected for nonpayment. After I closed the account, Sprint added $36 to my balance, which it called a "reconnect from suspension fee." I asked them about this, and they told me that they had to "reconnect my account in order to close it." Reconnect my account in order to close it? I'd never heard of such nonsense.

It's just an obvious attempt to squeeze me for more money while they still could. I told them this, and that I refused to pay it. They insisted that it is a "valid charge" and have threatened to turn me over to a collection agency if I don't pay.

On December 29, 2010, I called Sprint about a promotion. It was communicated to me that I could upgrade both phones and would receive two rebates (1 per phone at $150 each). It was communicated that my immediate discount for my main phone would be $150, while the immediate discount for the second line would be $75. This did not include the total rebate of $300 ($150 per phone), which would reduce the total purchase to $529.23, after rebate was received. It was specifically communicated that both phones were eligible for the rebate. I sent my rebate form and called Sprint in January 2011 to confirm that both phones would receive a rebate. I specifically stated to them that if I was not receiving a rebate, I did not wish to keep the phone. I was assured in January 2011 that both phones were eligible for a rebate. I called on February 28, to check the status of my rebate, and I was told they needed a packing receipt or phone bill. I called on March 10, and I provided the necessary information. I was told on March 10 that I was only eligible for a reduced rebate on one phone, and I would only be receiving $100.

This was absolutely and positively in contradiction to what was told to me; both when I bought the phones and when I called back within the first thirty days to confirm the rebate eligibility. I immediately requested to speak with a supervisor, as this was not what was represented to me on the previous two calls (December and January). After being bounced back and forth for over one hour and forty-five minutes, between countries and departments, nothing was resolved. I immediately got off that call, and I contacted FDACS (Florida Department of Agriculture and Consumer Services), in order to file a complaint. The information I was told today was completely different from what was indicated at time of purchase, as well as within thirty days of purchase.

My service for cell phone was interrupted for a period of 1 1/2 week for non-payment. I had financial hardship in January. Now, I am able to catch up, and I have made a total payment of $241.43 in a period of one month. To my surprise, Sprint has billed me for new charges of one month for $286.16. I called and asked them why?

I spoke to a representative and she first told me that because I upgraded my old phone to a newer one, I was billed $89.99 additionally. I explained to her that at the Sprint store, the employee failed to tell me that. Then, she came back to the line and apologizes and said that I was billed for that amount because I was pro-rated for having my service suspended. So, I feel that I am being charged for services that was not rendered because this fee is additional from my regular service fee. Please look into this. I believe this is a rip-off to the consumer (me) and there has to be a law that protects me from this.

A follow-up to problems with a promised refund for a restocking fee that was not fully honored. I wrote to Daniel Hesse, Sprint's CEO, hoping the company cared about what their customers were told, how they were treated, and asking Sprint to honor promises they made. The resulting phone conversation was thoroughly unsatisfying: The Executive Services representative appeared to have no concerns whatever beyond confirming that I had received the rest of my credit and thus Sprint had no legal liability with New Jersey's Board of Public Utilities (where I had filed a complaint). One specific: I was told several times that Sprint does not compensate customers for their inconvenience. I guess not. They might be broke in a week. Doesn't anyone understand or care that the more customers are inconvenienced the less likely they are to remain customers? Or is it just me?

I've also posted these complaints on Sprint's Facebook page. Initially, I was told to send my contact information to them and they'd get back to me to resolve my issues. I sent the requested data and a week and a half later, no response. A follow-up posting about that garnered me two responses, neither of whom offered so much as an apology once they realized I had received the full credit I was promised.

For the past two months, Sprint has been double charging for the previous months of phone bills which I have already paid. They send me a November bill with September and October charges of long distances calls. These are bills that amount to over $300 which I have paid for already. I noticed this in December of last year and called their customer service line.

It took them 3 weeks to resolve the situation after I spoke with over 16 different representative and the transferred me to numerous departments but to no avail. I spoke with Shontsey *** on December 27th and she said the discrepancy and assured me that it wouldn't happen again. Low and behold, it happened on my January bill. This bill came up to a whopping $800 again with the same mistake of them charging me for November and December calls when I had already paid almost $600 for both months' phone bill.

They then went ahead and put the February bill on top the crazy bill they said I owed them. This new bill came up to $120 when I have a $69.99 plan. I did not go over my minutes nor did I make any long distance calls or long distance text message on my phone. I ask to speak with a supervisor and he gave me an attitude and hung up the phone in my ear.

I was a long time sprint user, somewhere around 2005, maybe before then. I was promoted at work and was given a phone so I let my wife use my Sprint. She had access to pay for the phone. Around 2007 she called in for something. Note, I was out of contract at this point. Well, she made some type of change which created a new contract. When I found out I was ****. I called and complained and complained. Of course, this got me nowhere.

Well in 2010, now out of contract, she called with the intent of cancelling the account. Since she is not the account holder, I assumed they would have to talk to me. Not at all. She was told that instead of cancelling they would give her a $10.00 per month credit if she stayed and was not told about a new contract.

Well again, here we are about to cancel the account, Feb, 2011 and guess what, we are in a contract again. I couldn't believe what I was hearing. So, I peacefully denied acknowledgement of a contract and ask for a manager. Boom, she hangs up on me. Weird huh? So I call back, talk to Mario. he couldn't help me stating there is nothing he could do to cancel the early termination fee.

We never agreed to renew, why should I pay. So, I speak to a manager, Julio or something. We go back and forth until I get so upset I just figure it would cost more to take them to court. He stated that he would drop the contract fee but would take back the $10/month credit we were given for 11 months. These guys know how to push people around, I mean how can you fight this kind of company. Finally I get tired of yelling at this guy and I agree to a lower termination fee of $50 and tell him that I would contact the Better Business Bureau, contact all my friends, etc, them I hung up.

Also, I called after the first contract scam and stated to them that I only authorized my wife to pay the account and not in any way authorized to make changes so this doesn't happen again. Funny thing is, they had no record of that.

I will start my own website and forum to tell the true scams that they pull with us. If they don't want to be out of business, stop the **. I will make stickers saying, "Don't be scammed by Sprint PCS" ,also make sure all my friends, family and our large overpriced account at work, all use someone else! It's not about the money, it's about honesty and truth! If they could let me listen to the actual calls, who knows where this might go?

I purchased one phone from the Sprint store at the Square One Mall in Saugus, MA on June 4th (the launch date of the HTC EVO). Their systems were down that day so they had to process everything by hand with paperwork. They would not be able to charge my credit card until their systems were back up. They proceeded to charge me for the $342.52 within a week.

Then, one week later, they charged me a second time for the same exact amount. I was told that it would be taken care of and that they would offer me a refund on my bill on top of removing the duplicate charge. That never happened and apparently was just one of many deceptions by Sprint.

I have dealt with Sprint and Bank of America in trying to have this problem resolved, on an ongoing basis since June 2010. Sprint refused to admit to their error, even with all of the proper documentation for the situation. Multiple disputes have been initiated and failed with Bank of America.

The two companies had appeared to come to a resolution on their own when the charges were removed from my Bank of America card but Sprint proceeded to charge the amount to our Sprint bill (which I believe is not a legal action). Sprint also turned around and charged the amount back to my credit card TWICE and shut down our cell phone service until we paid for the phone on our Sprint bill itself. Now I have paid for this one phone three times and no one seems to want to help even though I have all of the charges documented.

I am ready to take this to court since I have all of the documentation to prove my case fully. My wife and I have spent over 100 hours on the phone, fax, etc attempting to resolve the issue while both companies seem to be content with the fraud, harassment and the enormous waste of time against us.

Currently, I have a Sprint Wi-Fi card that I had purchased based on the fact that I was able to connect up to 5 computer devices. It's a 3G device. I have been unable to get Sprint to resolve my issue with the device and its service. I have called number of times and talked to many agents and several advance technical supervisors regarding my issue. The issue lies on that fact that I am not able to connect with the device at home at an acceptable speed. Too often, it acts as if it's dial-up from when it first went online back in the late 80s. Having done several speed test with Sprint where it has shown it has an upload of as low as 0.01 mbps to 0.08, and a download speed of 0.22 mbps to a 0.13mbps for what should be a 3G network. Sprint supervisors have continued to troubleshoot the same problem over and over and no resolution. They have replaced the device twice and have tested it a number of times and it always passed off site. According to them, they have had the field test out the towers. Once again, back to the same scenario. Once again, they have placed another ticket, but have not been able to come up with a resolution. The device was sold to me and I was able to connect up to 5 computers at a time. I have a home Wi-Fi network. I have yet to the result or thereabouts of a 3G network with one computer connected.

I just want to be able to use the service as sold to me and be able to use it as described. I cannot do my work using this network and I have no other network to use. This was the reason I purchased this device, multi-computer and 3G Wi-Fi and none of it occurs. If the service cannot be provided, I would like to be able to release from this contract so that I can pursue other providers.

In early January I bought a Sprint phone. When I returned it, I was told there would be a $35 restocking fee. I called Customer Service and a supervisor agreed to remove the fee for a phone that did not do some of what was promised and had at least one operational defect.

Because of his help we renewed the contracts on all four phones. The charge appeared next month, but not the credit. I again called Customer Service and learned the original promise was never documented but after a 54 minute call, I was given a 50% credit.

I asked how I could protect myself in the future and was told that even if I recorded my conversations, sometimes I might be told things that Sprint could or would not honor. In other words, Sprint was reserving the right to mislead me whenever it fit their purposes. In a follow-up conversation, I was told that that was not true (how surprising! ), but my concern is that it truly appears to be the way Sprint acts, or at least tries to get away with. Has anyone else had similar problems?

Sprint engages in unethical and illegal business practices. They sell poor equipment and fail to deliver the services promised. They refuse to honor their previous statements. They continue to suggest that in order to receive the services you are promised, you need to continually purchase new equipment. When you do get new equipment, they fail to disclose the two-year contract that is attached. They refuse to provide any form of compensation for the weeks and months you paid for services you could not use, claiming that you received "some" services.

They have had plenty of chances to fix the problems and cannot do so. They have absolutely breached their contract. Try and disconnect from their services and they then blackmail you with a hefty early termination fee. Their practices need to be looked into! They fail to stand by what numerous employees have said. They do not acknowledge when an employee has acted out of line, saying "that is not what our company values are". They need to be accountable for their poor equipment, their extreme lack of providing the services they promise, extortion practices, and employee conduct!

I've been complaining to Sprint since April 2010 that my service doesn't work inside my home and outside in my area. The other thing they continue to say was their towers were working. One representative did tell me that I would have to buy high speed internet in my home and then their service would work. Why should I have to add a new bill for the service to work?

Sprint Nextel Corp., Sprint Prepaid Group, and Boost Mobile LLC have unjustly turned off this disabled veteran's phone service where the bill is current and paid. This disabled veteran relies on his cell phone for contact with medical providers and emergency responders--even the doorbell to his building rings through to his cell phone.

He could not allow access to emergency responders even if he could call them! His caretakers cannot let him know they have arrived at his building or gain entrance to assist him. His doctors cannot call him to let him know when his next treatments are scheduled.

Sprint/Boost's agent has failed to properly record the payment. The veteran's bank sent this automatic payment on time and can prove it was delivered within the veteran's contractual payment grace period. Sprint Nextel Corp., its subsidiary Boost Mobile LLC, and its local agent Unlimited Wireless LLC have all been totally unresponsive to this disabled veteran's pleas for resolution and reinstatement of his phone service!

Turn this man's telephone service back on and resolve your other problems without any more harassment of the veteran!

I recently went to get my damaged phone checked/fixed at the corporate store stated above. I have been paying for a total protection plan. With that plan, if the phone is damaged beyond repair, they are to exchange the phone for the same model. If the model is unavailable, they will exchange it for one of equal to it. They replaced my Samsung Moment with a Samsung Intercept. Although the Intercept is a new model, the features and hardware are cheaper and inferior in every way. They didn't tell me this. They said it's the upgraded version. Upon trying it out for a bit and looking it up why it was so slow and choppy, I read and looked at how all the features were inferior.

I found out that they have a model, the Samsung Transform, which is actually closer to the Samsung Moment. I right away called customer service to express my satisfaction, and basically to let them know I was not going to take something inferior to what I paid for. They informed me that since I had then the exchange at the store, they were unable to make a different exchange for me. Once again, I went back to the store, where I was told they were limited to what they can exchange my cell to. They told me that I would have to call customer service in order to find a solution. I asked to why couldn't they exchange me to a Transform instead, since it's closer in quality and features to the Moment than the Intercept. And it's closer in release price too. But since it cost more than an Intercept, they claimed the Intercept is the phone they deemed compatible to the Moment.

I've been through so many departments and representatives and hearing different options. None actually involved me fairly in getting a phone of at least equal value to what I paid for. They only offered to make me extend the contract on one of my other phone lines in order to obtain the upgrade option. Mind you, then I'm stuck for another 2 years with the now seemingly shady company. And I would still have to pay a difference for a new phone, and still be stuck with a phone that is less than what I paid for. I went to a different corporate store, as suggested by customer service at the address of 126 W 34th St. New York, NY 10001. I was lied to by 2 representatives, who tried convincing me I was wrong about one of the features my original Moment had. Upon rechecking, I've seen I was correct. They voided their contract of giving me an equal valued phone already. Why would I sign another contract with them?

When we chose our plan, we stated that we did not need internet service. We clearly stated that we only requested the messaging/picture option. Our contract indicates we have that option. The Sprint brochure clearly shows the messaging/picture option separate from the data plan. For several months, every time we sent or received a picture, we were billed data charges. I contacted Sprint customer service each month and they agreed to remove the charges. I thought the problem was resolved. But then, we received a monthly bill indicating a charge of $40 plus. It stated that both phones had exceeded our plan minutes due to text messaging. We have never in 15 years exceeded our minutes.

I told Sprint that it was odd that both lines exceeded the number of plan text messages in the same month. I requested a proof of the number of messages our phones used. I was told that there was nothing wrong with their computers and that they could not provide the information I requested. However, due to the fact we had never exceeded our plan minutes, they would drop the charges to $20 plus. The following months' bills resumed with data charges that Sprint refused to remove from our bill. They stated that the only way to avoid the charges was to put a block on the data capability in our phones, which I requested them to do.

The date that I spoke to a "Rashawn or Rashadd" from Mesa, Arizona was January 11, 2011. I heard the "This conversation may be recorded" recording! I asked several times for his ID. And that was when he so rudely answered. "Ma'am, your account has been given to "collection." All you need to know is I am the financial supervisor and my name is Rashadd (or Rashawn, I could not make out fully), and I am in Mesa, Arizona.

Of all my years with Sprint and all the complications and misunderstandings I have had with bills, phones, or tech support, I have never in my life been treated so badly. I have never not been given an ID. I asked him several times, and he kept repeating the statement: Pay your bill, and I will give you that information. I asked to be transferred to someone else who could help me, and he said, "Pay your bill, and I will transfer you." I was at work sub teaching, trying to talk between classes, and I was humiliated and upset. I contacted my husband, Chuck **, whose name is on the account; and we both attempted to call and speak back to Mr. **.

As stated before, my husband and I have been Sprint customers for years, and we have dealt with our share of not so great service. However, after all that we have endured and the ugliness of someone who would not even give me the courtesy to speak to another technician, after striving to survive this recession like so many other American families, I think our time here at Sprint must come to an end. We paid our bill, and my service has been reconnected. However, we are still looking to take our business to Verizon. There, maybe I will not be treated like a criminal.

I purchased my HTC EVO 4G in June of 2010 when they first came out. After a run around with my pre-ordered phone, I was already wary of sprint going in. Fast forward to October and girlfriend's contract was coming to an end with AT&T and conveniently a sprint representative contacted me about a new "special" they had running with family plans.

She quoted me an out the door monthly price (with my employee discount and all) of ~$120 a month. Great, sign me up I said. First month was ok then my next month I started seeing increases of $20 each month to my bill. Every time I would call and ask what was going on no one would be able to tell me. To this day, I am still getting inaccurate bills and have to sit literally every billing cycle to correct my bills (if at all) and to this day I have yet to see a bill under $140. Simple truth, the representative lied to me about the price of my plan and apparently no one can tell me how or why.

I upgraded to a new phone and had 30 days trial. They wanted to charge me $35 to take the phone back within the 30 days. I told them I was having too much trouble with it. I took it in 3 times and told nothing was wrong and they updated my phone. I got my bill and thought I was going to have a heart attack. I went through it and there were over 110+ dropped call charges, charged twice for calls, CW, and twice for voicemails up to 26 minutes at the same time. I can go on. I thought it was corrected last December 24th. I told them I would pay for the calls over limit of $25.00.

When I went to pay the bill there was no adjustment. I have been trying ever since to get help and I am either hung up on or being told there is nothing wrong with your phone and the bill is ligament. I have to pay the extra $85.70 I took the phone in and had it disconnected and had my old phone activated and there has been no problem. I have witnesses that have gotten very irritated trying to call me and get disconnected constantly. I have a copy of the bill where I have marked all the messed up charges if you need it. I showed it to the lady at the Sprint store and she just shook her head and said she doesn't understand why they are not adjusting it.

My first Palm Treo (which I don't recall the model number) was light blue and purchased in late "08 or early "09. It never worked well and I took it to the sprint repair store after numerous complaints and calls that I logged to sprint store managers and sprint headquarters. After numerous hours on one particular day, I was able to transfer my service to a newer model Palm Treo because the phone stopped working after freezing up constantly. The new Palm Treo model which I still own (and cannot find a model number), also has the same issues as the first one. It drops calls, freezes, takes too long to respond to commands and sometimes doesn't deliver messages or texts. I need help, this was an expensive phone and my second Palm Treo is only a year old and works horrendously. I want another phone from sprint that is not a shoddy Palm Treo.

I did not renew and canceled my contract with Sprint on September 2010 by contacting their customer service number approximately a week after August 30, 2010 (expiration date of my 2 year contract). I paid my September bill as scheduled and have been getting statements from them for October, November, December, and now, January 2011 with a threat of placing my account with a collection agency.

I contacted them again today, January 5, 2011, and went through the same procedures of question and answer. This matter is extremely upsetting me because I pay my obligations every month. Sprint's representative indicated that they send their statement a month in advance so they have charged me for October 2010 in spite of my notification to cancel my account.

I am a sailor who just came off deployment. While I was away, my wireless carrier lifted my credit limit without informing me, even though I had been inquiring on a daily basis on how much my bill was. After two weeks, I was informed that my bill was over $2,000.00.

Although I argued, I paid it at the time because I didn't want to lose my service. I would like to know if there was anything that I could do to get back some of my money because this all seemed illegal to me. How could they lift my credit limit without informing me before they allowed my bill to get so high especially when I was contacting them everyday to check on how much I had accrued?

On 12/2/2010, I purchased a cell phone with a credit card. On 12/4/2010, I returned the phone back to the store and the credit was returned back to my credit card. Two weeks after the return, I received my statement and the return was not in my statement. I called my credit card company and was told that no return had been made. I then called Sprint and according to their system, I have the phone and I never returned it. Though I was given a receipt with the refund amount, they still didn't have any information about the return.

They asked me to return to the store where I made my purchase and let them know what was going on. I returned to the store and explained to them that my return didn't go through. At this time, Zohel ** took my credit card information and texted his manager Mark **. I've never met this manager, Mark. According to Zohel, that is his name and he refused to give me his manager's last name when I asked, in order to let him know that my refund didn't go through. He said it was done and to wait 24 hours.

Twenty four hours passed and I checked my credit card company and no credit had been assigned yet. My option was to dispute the charges with my credit card company. My credit card company later sent me a letter of dispute, asking for the merchant to sign it and state their return policy. I took this letter to the merchant on 1/1/2011 and they refused to sign it. All they told me is that this will be taken care of on Monday, 1/3/2011, but they didn't even ask for my account information or credit card information. I have been driving back and forth to this merchant and nothing has been resolved.

I'm an Evo cellphone user from Sprint. Got the contract, they told me I have to pay for 4g service, is about 15 dollar a month for it because the cellphone require to work with it, and they claim the service is fast but the truth is that, they know in Long Island, New York there is not 4g service, a Long Island user are paying for something that they don't have. They know that but they making good money with all the user they have, so is not fair to pay for something they claim they have, but they don't.

They may say go to the city, they have 4g, but my local store they know they don't have, so I rather give that money to the estate or to county that been robbing with this company, just imagine how much money they make just like that. I've been using this service close to a year and I never have use a 4g. I hope some one can protect consumer of contracts like theirs. I wish consumer have the right to make a contract too, to benefit the person in case the company give a bad service, o give a credit for any inconvenience. Well, to whoever concern please try to do something about it.

On Nov. 4, 2010, I called customer service for a $5 Sprint premier discount. I spoke to Robert and he talked me into renewing my contract by giving me $150 credit and $200 in rebates for 2 phones. My husband ordered the HTC and the Samsung for myself. I didn't like my phone because my hands sweat and can't use a touch screen, so I returned it on 11/17 for the mini Dell. Erica, the rep, explained to me the price on activating the laptop was $30. I explained to her that I was unemployed and wouldn't be able to activate it now.

She said no problem, she never mentioned to me that I wasn't going to get my $100 rebate for my phone since it wasn't activated for 30 days. I am now stuck with a renewal contract and a Dell that isn't activated. I have spent hours on the phone trying to resolve this issue and no one seems to help. Sprint made a promise and didn't keep it. I haven't received either of the two rebates for the phones and the $150 that was promised to be credited by Robert. I had to call and spend hours explaining to the rep so I can get it. As soon as I get a job, the first thing I will do is to terminate my contract with Sprint due to their lack of communication and customer service.

While online, I distinctly indicated that I wanted to pay for my purchases separately and not have them bill my account to avoid any confusion, as I expect my bill to be one set amount every month. However, they manipulated my account and when I received my bill, it was higher than normal. When I called to inquire, they informed me of their process, which is an unfair practice. My billing and my purchases should be separate and they should not be allowed to apply money as they see fit.

I was tricked into a plan without any proper explanation. I spent three months trying my best to change the plan to something I can afford. Each week I call and each time I got disconnected. No one has put anything in the notes and gave me a bunch of **. I was with company for 10 yrs, on auto payment with a plan I afforded, somehow on renewing the contact I was lied to, and further ignored. No one told me about the within the 30 days, they did only after the time was up. My blood pressure is high because I was used to paying my bills at a plan I can afford, and someone from Sprint dishonestly deprived me of that. I think it is unfair when some Customer service Rep. didn't note my concerns or try to do anything to keep a paying customer. They lied to charge me double on my original plan.

After receiving free upgrade phones which included free no activation fee, and free no upgrade fee, I have been billed for it for several of my lines which I have 5 total cellphone lines in a family plan. I was told by a Sprint customer service agent on 11/12 and 11/15 that I would be credited for it. Upon receipt of a paper bill, I found that I had only been credited one time for the activation. On 12/3 I spoke with Mr. ***** in the Finance Dept. and he agreed that Sprint had over charged my account and assisted with crediting my account for pro0rated charges and then transferred my call Rodnick, a lead Agent, in the Escalating Dept. who together with his supervisor Steve & Christina in the Sales Dept. refused to give me my credit that Mr. ***** in Finance agreed to and explained to them before I was transferred that I indeed was entitled to that credit.

Sprint has charged me $9.99 for ten months for a service I have not ordered, Sprint TV. I called to complain about it and attempted to get a credit back to my account but I was told that the charges in my account were valid so I requested a proof that I ordered the service. Their response was that it could be ordered through the handset without my authorization. I disagree with the way Sprint allow orders to be placed since anyone can charge stuff through my handset and it will be valid for Sprint. It took a few day leaving messages in their Voice mail. Finally, I get to talk to her, just to tell me that the charges are valid and I'm not getting any credit.

I have this family plan of 6000 shared minutes for 5 cell phones. I called last week for a replacement phone on the ** number. They said I have to go to the store to do that. In the interim, on that date they changed my plan (that I had for about 10 years with them) on their own without anyone's knowledge to 1500 shared anytime minutes.

No one on the account knew of such a change and we spoke the same as if we had 6000 minutes. Came the end of the month and I was slapped with a bill of $525.20 of coverage. They claim I agreed to have this change. That is a lie. No one offered it to me and I would never downgrade to such a plan. They refuse to change anything. I spoke to a few associates that have Sprint and told me, they did the same thing to them. They just change the plan on their own and say I agreed to it. Now, it's their word against mine. Please help me, I would like to be refunded the $525.20 and I want my old plan back. Thank you

I have had problems since I got my plan with my phone. I am not able to use my phone unless outside. Then I took it to the store; they said they can't fix it. They lied to me like I can get a new one at the store ,only to be wasting gas. I have been giving nothing but runarounds and then they lie like they would reimburse me for all the dropped calls and haven't.

I started with Sprint over twelve (12) years ago. Sprint was junk. Bad service, crashing, no access With a one-year plan, I gave the two lines to my wife's niece and nephew. I bought Nextel because I witnessed the quality service and ability to accesses everywhere that my associate goes. Like Jim's experience, I loved it all and had no problems whatsoever until Sprint took over. Within a year or so, the service began to recede down hill as never before. The prices escalated like moving stairs going up hill out of DC's subway. For instance, I purchased a contract straight from Sprint. If there was a mechanical problem, there was no additional deductible to the monthly charge, which did expand too.

The CEO even had the nerve to recently attempt to leave the message, and on a prime time TV commercial, as if Sprint was the next best thing to sliced bread. I am ready to get the ball rolling on a class action law suit. Small Claim Civil. And I will get the ball rolling with my media associates. If anyone is thinking the same thing, email me at **. It cost time and money lost due to the used car salesman's ways. I am a licensed contractor in the state of Va, and there are ways go on and on. The only reason that I/we haven't left the company is because of the fact that my aged mother in Florida refuses to change providers.

I purchased an air card for a laptop computer, which was for unlimited usage and supposed to be flat rate of $65.52 per month. Got my first bill, and it was $689.55! We had an air card for three years and had never paid more or extra for usage, and the card was only used for maybe two days a week. When I called to complain, they were willing to take off 200 dollars plus the 300 already on for next billing cycle. This did not happen as they did credit me for 200 dollars, but nothing off the next month bill. I called so many times, and of course can never talk to same person twice, and finally toward the end of many conversations, was basically spoken to very rudely and told they would not take off any. I feel that I should only pay what I was told the cost would be for unlimited usage of $65.52.

On December 7, 2010, I called in regarding an issue with an htc etc phone, which belongs to my mother at **. She had gotten hot-spot added to her evo in September 2010. She no longer wanted it so she cancelled it in October. In November I think she got it back. If these dates are wrong, this is pretty much the story. When she called back and got it again, no one told her that it would be prorated from the time she got it and cancelled it and got it again. The charge of $15.39 was the amount of the prorated price that no one ever knew about until a few days ago. I told her about it and we called Sprint tonight and first spoke with Dalonna a rep that was very nice and went out of her way to help us. We were trying to get the $15.39 waived since we knew nothing about this amount. We were told the hot- spot was $29.99 a month when she got it. Later on when I spoke to a rep she told me there was an additional $10 a month also for the evo.

Okay, that was fine, considering they never told us this from the beginning. The $15.39 was all the way back to when she first cancelled it. We have called in several times and still this proration was not bought to our attention until a few days ago. She just called in and said she wanted to add the hot-spot again. Right then someone that took the call and put hot-spot on the evo should have told us that it would be prorated at that time. Well they didn't say anything about it at all. So she continued to pay the $39.99 each month. They never told us that the $39.99 also included taxes until tonight. So all of this is building up on my bill because no one explained anything to us about additional charges. Dalonna was sweet and tried to explain the additional amounts. We asked her could that prorated amount be credited back since we had no knowledge of that charge.

She told us to hold on and she would ask her supervisor. She said the supervisor which was Chanel on 12-7-2010, said she would waive this amount. Then she put us on hold again to make sure it was done. When Dalonna came back to the phone she told us Chanel could not waive the amount. So I Carmen which is the owner of the account asked to speak with her personally. Chanel came to the phone and tried to explain why the charges could not be reversed, after saying she could. I was trying to tell her that no one explained this to us at the time of restoring hot-spot. I was trying to get an understanding of why she changed her mind, which I never understood.

This was the fourth call we had put in to Sprint. They would tell me something and tell my mother that all was owed on the hot-spot was the $39.99 a month, still not including the taxes on that amount. I was talking to Chanel the supervisor, trying to still find out why she couldn't waive this due to the fact we were not told again of the proration. While I was talking to her, she kept interrupting me and would not listen to me, so she hung up the phone in our face. This is not good customer service for Sprint. I looked on your blogs and you have very ** customer service quality. My point is, after talking to (4) different people, and getting different information from all (4) of them, no one knew what they were talking about but Dalonna the rep. I want this amount credited back to my account. I have had so many problems with Sprint for rebates that were not processed in time and I had to keep calling about them.

The customer service you have sucks, and I am tired of it. I have been thinking about finding another provider. Your phones are good, but that is all I can say that is good about Sprint at this time. If this amount of $15.39 is not waived, I will take my business somewhere else, and you won't get another dime from me. So please adjust my bill minus this so-called proration fee, or I will go somewhere else that will appreciate me as a customer. If you cannot help me, tell me someone who can. I will go as high up as I can until I get this resolved. If I don't, I will not make another payment to Sprint. I will be waiting on a response back as to how this will or will not be handled. I am also filing a report on your rude so-called supervisor named Chanel. There cannot be too many with the name of Chanel.

On September 15, I was offered a promo for a 2-year contract with a $70 credit every month for 1 year. I ask numerous times about it being $70 a month for one year and the Sprint rep told me I was correct. Now that I agreed to the verbal agreement and they gave me the credit for the first month, I have not had a credit in the next billing.

I called them to find out why I did not get the credit that month and they told me that the promo was only for one month. So now I have agreed that I made a verbal agreement with them for a $70 credit once a month for one year of the 2 year contract and they will not honor their side of the agreement. I have talked to multiple Sprint reps now and was told I would be getting a call in one to two days and four days later, I never got a phone call. I called them and now no one is willing to work with me or give me information about checking to see if the call was recorded.

I've left a voice mail with the one Sprint rep I talked to and am waiting to hear back from him to see if he got any information on what I was told in the verbal agreement.

I have been Sprint customer for more than 2 years now. Earlier this year, I got a chance to upgrade my device. I did, I got HTC EVO. I paid $300 for it. Now, for the last 2 months, I have been getting so many dropped calls. My text messages are not going through 50% of the time. And I am located in Downtown Los Angeles. For the past 2 weeks, I have called tech support many times.

Each time, I get different assessments, as to what the problem was. I have spent literally 8 hours on the phone now (and my work will not pay for this), and been to the Sprint store twice for a hard or master reset. Today (12/6), they say that its a specific tower that specifically keep dropping my cell. While my fathers, mother's and my sister's cell still work (they are all on Sprint). Sprint told me that if they exchange the device it has to be for the same one. Lets see what will happen. I lost 8 paid hours of work.

In July 2008, I signed up for Sprint's 3G data service from my laptop. The service was decent. I actually enjoyed being able to reach the internet from anywhere where mobile phone service was available and read web pages and access web mail - on a good sized screen. In June 2010, I received a message in "My Account" at Sprint.com that "Your agreement with us for will be completed on 07/13/10 to say thanks for spending time with us: Save $150 on a new phone now! "Bear in mind, there was not phone service - it was a data service. Notice, it says nothing here about what will happen after 07/13/10.

** Screwed. Why? Because the original agreement, wherever it is, says that after the two year agreement is up, I am automatically agreeing to their month to month agreement. At least, that's what Sprint representative claimed. I had thought in June that I did my part, I paid for 2 years and didn't cancel early, even though by then, I could get 4G service for the same amount of money they're charging a month for 3G service. Months earlier, I had even gotten an offer from Clear, who was attempting to establish 4G in our area, to pay off my 'contract' if I signed up for their service instead. My reward for being responsible customer who sent my payments on time monthly to Sprint? Months of charges, collection agency, and ultimately paying over a hundred dollars to them for nothing. They gave me a 'discount' of $59.99 - which they should've credited me with taxes too, since when they charge, they charge taxes.

They made it sound like this amount I agreed to pay was a bargain. But their was no air time, no bytes transferred, nothing. I shouldn't say 'nothing'. What I got was an education on Sprint's integrity and treatment of customers.To make it worse, they didn't cancel my account until I paid them! They were still charging me new amounts, even while I was dealing with the collection agency! Unbelievable.Here's the laundry list of screwed up things with Sprint's billing/accounting:1) Misleading language in their message - it would have been so easy for them to say in that message, "Your agreement with us for will be completed on 07/13/10. Don't worry! Your service will not be discontinued because you will be automatically enrolled in our month-to-month agreement/service "It would have been honest to say that. And, if I wanted to continue my agreement, it would have been perfect. It would be exactly what I wanted. But they intentionally kept me, a reliable, responsible, previously satisfied and potentially loyal customer, in the dark.

Withholding the truth isn't lying - but it is deceptive and dishonest. 2) They refused to cancel my service until I agreed I would pay them. That was on November 30. I set up the payment online immediately. The payment went through on December 01. 3) When they finally did cancel my service, they sent no confirmation to me saying it was cancelled. Come to think of it, I'm not sure it really is cancelled. I better call them again. 4) On December 02, Sprint's collection agency called me again. This was only one day after my on-line banking account said my payment was indeed paid to Sprint. I explained to the agency that I had reached an agreement with Sprint and had paid them in full and that I could see this in my online banking account; the collection agency advised me to call Sprint back. 5) I called Sprint back on 12/2 and there was an additional charge on my account of thirty-something dollars still outstanding on my account.

I explained that I had spoken with someone just two days earlier, was told that the money I paid would pay my account in full, and asked them to check it. This Sprint representative told me they cleared the new charge. And it appears to be removed because I checked "My Account" on sprint.com and it says balance due is 6) I just now received an email from Sprint that a device was removed from my account. That's December 05, when I signed into my account at sprint.com. It is no coincidence - the email time stamp coincides with when I logged in. This company does business in a strange way - why couldn't the person at sprint remove the device? Why did my logging into my account trigger the device removal? Does this email message mean that finally, I will no longer be billed? I hope so.Bottom line: Sprint is no longer on my list of providers I will consider when I sign up again for a mobile data service.

My Sprint Wireless bill was $362. 57. They claim I went over my usage on my Sprint network card. I have never gone over my usage in the past year I have owned the device. On top of it, I have not used it in the past month because I got wireless service at my house. Two weeks prior to me receiving this alarming bill, I had spoken to someone about canceling my Sprint service. I didn't cancel it then, but I was just asking about it. I called Sprint one night and spoke to a total of 4 people who all gave me 4 different answers about how their service works, and every time I asked a question, I was passed to another department until finally the last person just hung up on me.

I called a few days later, and after being on hold for 15 minutes, finally spoke with Ed from Account Services who stated that my bill was over and that normally it is shut down at $150. However, mine was not shut down. He can not tell me why it was not shut down just that he will take off half the bill for a one time only service. Taking half off does not make it an even $150. They want to charge me, number one, for a service I did not use, and number two, for their mistake. I believe they increased my bill and allowed to continue to increase because I had asked about canceling my service. When I told Ed about that, he told me I was entitled to my paranoid thoughts.

When I told him I would speak to Consumer Affairs, he said, "Go ahead." He also said the only way they can prove I used the kilobytes was by the usage. I have not used the device in a month. He stated the Internet cannot be stolen from the device, but I have people who say it can. All in all, they want to charge me for a gross over site mistake that they allowed to happen.

Right now I have a $362 bill that I cannot pay. I just recently lost my job and was going to cancel it to decrease the amount of money I am spending. I know if I do not pay it soon, they will attack my credit, which is bad already. I could really use some help with this one, because every time I talk to them, I am stonewalled.

On 9/30/10, I bought a Sprint phone through a Sprint representative. I was assured that if I was not happy with the service, they would waive my first month bill and I would not have to be a customer. On November 6th, I received a bill by email that amounted to $224. I called them on Monday, the 8th, and complained about the bill and asked to be disconnected because my original plan was $45 a month. Prior to receiving the bill, I had gone back to the representative who had sold me the phone and told him the phone seems to be roaming at times and I did not want to be charged more than I had signed up for. The representative took my phone and turned off the features which, according to him, were already turned off anyway. I requested him to check my account and see if I was being charged for things I never signed up for. He told me he had no way of telling if I was being charged or not and advised me to wait until I received the bill, then I could dispute it if they had charged me.

So I waited for the bill that arrived on November 6th via email as I had mentioned earlier. I spoke to a supervisor called Sandy who, after realizing that they had charged me for data that I obviously did not use, agreed to disconnect my phone at no charge. I asked her where I could send the handset back to, but she told me to keep it because apparently it was outside the 30 days. Bear in mind, but all this 30 days business was never mentioned to me when I was buying the phone. All I was told is that I could opt out of being a customer if I was not happy and that they would waive the first month bill which, as I mentioned earlier, did not arrive until the 6th of November. Just today, I received a bill of $188 from Sprint with a threat that they will send my account to collections if I did not pay. My efforts to try and resolve the issue with Sprint this morning has been unsuccessful. Please help.

Stood in line for a customer care representative for about half an hour and no one offered to help me while I was in the store, and at least 2 or 3 people who had arrived in the store after I was already in the store were helped before me. And also, when I finally did receive help from a representative, I felt like the rep was very rude to me.

I have been having issue with my device and they have not yet fixed the problem. I have been in the store about four times now and still have not yet to get the issue fixed. I am writing tonight because I went to the store on Saturday and left my one for a hour and a half and still the problem have not been fixed. While I was there, my phone froze up on me and I showed it to the security guard and one of the rep. The rep look at it, did something and then the phone called in and it started working. I have two lines. They told me that line ** was turned off to order one because they cannot fixed that problem..

Today, 11/29, my phone ** started freezing up and I called Sprint. I have called in about 8:10 pm EST. I spoke to Aaron, he said he will try and see if he can get me another device but I would have to speak with another department. At 8:14 pm EST, a female answered but did not give her name. She said I will have to go into the store. I explained to her it is very time consuming and I don't have time to continue to going into the store. I ask her to speak with a supervisor and she put me on hold for about 5 minutes and then a lady came on the phone. When she came on, I explained to her my situation. I asked her name and she said Sheron and she is the one in charge, no one is over her, that around 8:17 pm I asked for her ID number and she put the phone down. Then another lady pick up the phone and said her name is Nicole and she is the one in charge. I asked her for her ID number and she said her extension is 4527.

I said have been calling Sprint for some time now so that is not your ID number. Nicole put down the phone again. I was on hold for 1:10:58, then Rachell came on and I asked her for her ID number and she said IV092. Then she said, "Hold on, that is not the one I punched in. My ID is 87933. I asked her for a supervisor, she said sure no problem, then a male came on said he is the supervisor and is name is Eugo. I asked him for his ID number and he said that he's not allowed to give it out. I asked him if he can send me an email so I know who I am speaking with and he also put down the phone. A few minutes later, a female answered and said her name is Fezeline with ID #**. I explained to her what had been going at this point. I would like to speak with a supervisor, she put me to Actavia, she said her ID # is **. At this point, I was not sure of who I was speaking with. I have been on the phone for over two hours and still have not get anything resolved. I am a customer who been paying my bill and gets a lot of run around.

I am fed up and I believe I was treated very poorly and those people at Sprint have customer service agents need to be retrained. At this point, I don't even feel like staying with the company according to the service I received. It is the worst customer service I ever had. I have been mistreated and lied to by these employees who representing Sprint. I call back and ask for their info and no one could give it to me. I would like all of these employee to be disciplined. Also from having been with Sprint, I have never used my insurance claim and they told me I used it in June and November of this year and that is incorrect. The phones have the problem and they change it out through the warranty. I have never use my insurance.

Also the lost person I spoke to, Fezeline, told me she sees that I have an upgrade available, why dont I use it, or pay a $100.00 for insurance exchange. I should not use my insurance because it is a Sprint problem. Please help. Sprint needs to fixed this problem and fixed their employees. Thank you.

I went into this store seeking good service and the people there were rather friendly. However, when I signed the contract, I found out that this store is not a Corporate store; they are an authorized agent and it is not clearly marked anywhere. When they brought out my phone, they gave me a phone with a missing battery where the manager had to get a battery out of another phone. And I dared the store manager or Sprint to tell me that I cannot return the phone after I found out that this is not a new phone. It was sold as a new phone and the rep at Sprint call center told me that it has been activated before I got it back in June. How do you treat customers like that? Really, I understand that quote, greed is good, but pulling a number on people would cut your money rather quickly. I am hurt and I think Sprint should get this store checked and they would have to do a lot of tap dancing and songs to let me know why this happened

I have maintained a SprintPCS cell phone for over 7 years (**). I moved from California to Colorado 7 years ago. I paid my wireless bill monthly and never reviewed the detail as the amount due monthly never varied substantially. I have also replaced the cell phone several times, since moving to Colorado, but have not changed the number. Last month, I noticed that I was being charged both California city and state taxes and Colorado state taxes, on my Sprint wireless bill. I called Sprint. Sprint indicated there were two addresses in their billing system, a use address and a mailing address. The use address (not displayed or printed anywhere) was never changed for the last 7 years even though I have moved several times out of state.

Sprint said that is why I was being billed taxes for both State of Colorado, State of California, and City of Santa Ana, CA. Sprint said their policy was to only go back and adjust the bill for a 2 year period as it is my responsibility to notice these things earlier.,First, if they had two addresses in their system, I should have only paid taxes in one or the other state, not both. Second, their policy of only going back two years to correct their mistake is not warranted or fair.

Personal Damage is $720.00 calculated at $12 per month of incorrect California state and city taxes charged since moving to Colorado. Scope of Issue - Any person who has moved within any state where local taxes are charged or out of state, for over the past seven years, where Sprint failed to properly maintain the use address within their billing system, could have been improperly charged and not reimbursed.

First, I was overcharged for my wireless use. I was under the impression that I had unlimited minutes and watched TV on this device. The bill was 144 dollars more. Then my phone was stolen twice in the week during the month of November. I have never taken so long to speak to an insurance company or been transferred around so many times in my life.

11-24-10. No phone service. I'm experiencing no phone service where I reside in the state of New Mexico. This problem started arising a couple of month with drop calls here and there and no service in spots. All of the mentioned problems are expected in the vast area in which we live, but yesterday the problem became much worse. Around 1:00 pm or maybe before on 11-24-10, I was not able to receive any service on my Sprint phone.

I proceeded to turn my phone off and on through out the day hoping it would fix the problem. When I arrived home later in the afternoon, I gave the people at Sprint customer service a call, which turned out to be a big mistake. The hours following, my initial call were spent on hold while they figured out the problem or transferred me to someone that knew more about the situation. Let's restart your phone or try reprogramming your phone the first representative said, oh I will put you on hold while I figure out the problem. After listening to Sprint on hold propaganda for eight to ten minutes, a voice stating this is Jessica with Sprint, "May I have the phone number you are calling about." Are you serious? So, I gave her my number and stated that I had no phone service and had already talked to someone else.

"Oh, well sorry about that, you said you have no service did you pay your bill?" Jessica says in a condescending voice. Now I have been a paying customer for around ten years and now told me that she did not even have the correct information for my a so called Sprint Premier customer with special benefits that do not include customer service or phone service.

After on hold once again, Davina #FJ026321 answers Sprint customer service, "How may I help you?" So, I once again gave my information and danced around with her. She then proceeded to transfer me to Dolorous and she was the most help of all but told me she could not fix the problem or even no what the problem was. I can refer you to a Sprint Store where they will be able to look at your phone, but let me give you an e-ticket number. Give this number to the Sprint Store and they will rush you in for service with no waiting, should be able to fix the problem.

Here I am and it's Thanksgiving, no phone service and the Sprint Customer Care hotline are closed to observe the holiday. The problem with this is that I have to use my phone to call people and conduct business and all of this requires service. I certain once tomorrow rolls around and I call Sprint Customer Service I will still get the run around and for some reason it will be my fault or they will want me to pay more money. But this seems to be the census in and around where I live no service, no customer service, no service at all. I could ramble on about this situation but what is it going to fix when there is nothing worth fixing.

My father-in-law passed away. I called to discontinue services, which they had only for long distance. They said they could not help me because only he could discontinue services. Yes, even if he was dead they expected him to magically speak to them and cancel. It took me multiple calls and then even to produce a death certificate! This I believe is their scheme because while you wait for the certificates, they charge you another month! He had not used the phone in months and had not even had the regular phone line (which was disconnected) attached to the bill.

His name is Michael ** (Johnstown, PA 15905). After repeated calls and then even a bill I was assured in October it was taken care of. Guess what, on November 23, right in time to upset us all before a fatherless Thanksgiving, another bill arrived. I called and was furious. They again told me it would be taken care of, but since this is the third time I have no confidence. We are paying these bills because our father is gone and we pay our bills. They are callous when you call and try everything in the book even suggesting they will just let the bill ride and charge his estate! Imagine, they wanted a dead man to pay for ongoing phone service on a disconnected phone! What a horrible, horrible company. I will never allow anyone I care about to ever make this choice to use them without letting them know it is a money scheme. This caused severe emotional distress and I lost valuable time on phone call after phone call.

Sales rep. lied to me about 4G coverage. He said as long as I have a signal that I would get 4G service. It turns out that we don't even have 4G in the Florida Keys! Secondly the customer service rep. who signed me up for my new plan had offered me the 450 unlimited plan for $59, a savings of $10 a month which allowed me to afford the plan; she also offered me free upgrade, shipping, $150 off a new phone . So when I get a postcard telling me about my new plan, and it said $69.99 a month.

I called and asked and was told no, it said $59.99 plus $10 for premium data package that is required with my 4G phone (Samsung Epic cost $512). So I think I am good, still I'm put off by not having 4G, the whole reason I bought a the phone. Then I received my bill; it was so confusing but I think they charged me right for the first month. But then it went up to the reg. price of $69.99 plus they charged me for shipping. Honestly, I can only guess as to the charges and credits issued on the bill as it is the weirdest bill I've ever seen.

So I call and tell the guy and he said no one is authorized to give me a $10 discount on the plan even though that was the deal they gave me because in 9 yrs. of service, I never took one free upgrade. And I still had my original phone and plan. He was not real concerned with the fact that the sales rep lied. But he did offer me a $240 credit to my account to cover the overcharge of $10 for 2 yrs. But what then? Like I said, I had my last phone and plan for 9 yrs. At $120 a yr., that adds up fast. So I asked to talk to his supervisor who was busy at the time and said he'll call me back which I of course missed the call. That was before the 30-day trial ran out. There's no word from them after a couple of emails.

For the past 2 months starting at the end of September, Sprint service has been horrible. There are 2 escalated tickets out there for tower repairs. My zip code 27560 is on both. Calls are unable to be completed on the first try; when you call, the other party can hear you but you can't hear them and when they call you, they can't hear you. It takes 3-4 tries to be able to get a call through. I have spoken with multiple people in tech and half know what is happening and the others are clueless. I requested and received a credit for the first month and have requested and not yet received credit for the second month. We have 4 lines of service with them.

Based on my previous employment, Sprint gave me a 25% discount off my total cell phone account. This year my phones and contract came up for renewal. Over a period of six months and at least 8 telephone calls, I researched, debated, calculated and eventually renewed my contract and purchased new phones -- all based on the 25% account discount, which was confirmed on every phone call. I was assured the discount was in effect and would remain in effect with my new plans.

However, on the second bill I noticed a substantial increase -- far more than calculated with several different Sprint representatives during investigative calls prior to switching plans and phones. I called and was told the discount had been terminated. The man told me to look at my bill. After much research, I did find a 1" square, on page 3 of 8, and in very tiny print, a statement to the effect that some discounts had been terminated.

I wrote the Executives at headquarters and have received no response. I entered into a two-year contract based on their commitment; however, they changed the contract and yet I cannot back out without incurring a huge charge. I was repeatedly assured the discount would remain and apply. I expect them to honor their commitment as they ask of me.

Sprint will not give you any address to be able to mail a complaint in. All they will give is your e-mail address. I moved my cell service to Sprint. Since then, the reception has been horrible. I tried to return my phone but they were reluctant and told me I should try a new phone. So reluctantly I did. The service was still bad. I returned to the store a few days later only to have them tell me it was too late. I was outside the 30-days by 1 1/2 days. I tried to cancel my service on the 28th day but they would not let me telling me the best option is to try a new phone first.

I was out of town for the next few days on business. I purchased the Spring service on October 19th so I am thinking that I have until Friday November 19th. I went in on the morning of November 19th to return the phones and they said I cannot, that it is too late. So now they want to charge me $800 to cancel the service or I have to stay with them for two years. They should have let me cancel the service on the 28th day like I wanted to. Then I called Sprint Corporate and they said there is nothing they can do about it since it is an authorized dealer and not a corporate Sprint store. There is more to the story because I questioned them up front about being a corporate store vs. and authorized retailer too.

Now, I am with Verizon and had to pay over $600 for phones with Verizon. I had paid over $600 for the phones with Sprint and now Sprint wants $800 more to cancel the four lines on the family plan. It is a complete rip off as they try and get you past the 30-day limit so there is no return. They purposely play nice like they are trying to help to get you beyond the 30 days and then there is nothing anyone is willing to do to help after you pass the 30-day mark.

Several months ago, I was offered a one-time $70.00 credit on each of my five lines. I only received credit for two even though I have had all lines long enough to meet eligibility requirements. Sprint representatives are now telling me that only two lines were eligible and I cannot receive credit for the other three. Since I believe that I had a credit pending, I bought a new phone which was put on the bill for payment. Now that I won't receive the credit, the lines have been disconnected. I felt it was important for me to make a stand and refused to pay the bill but now my family is saying I have to pay because otherwise they will not release their phone numbers which they have had for 3-5 years. I may have to pay it but I don't have to like it. The whole demeanor is different when they know they have you locked into a contract.

First thing first, I had an idea to save some money. I was a customer with Verizon for 4 years. They were a little expensive so I thought maybe we can try Sprint, we get talk, text and web for $180 with a discount from my employer of 23%. Sounds good, right? I spent right close to 1000 dollars to cancel Verizon and then cost of sign up. Well with Verizon, I only dropped maybe 3 calls. I have dropped nearly 50 calls in the time that I have been with Sprint. It's very aggravating considering they are supposed to have great coverage. That was my first problem.

Second, starting with the initial signing of the contract, my HTC hero took an hour to load the activation. It was close to closing time and there were two people helping us and one guy, Eric Campbell, and another girl named Meghan. I don't know her last name because she was too busy texting about her Friday night and her boyfriend was there waiting for her to get off work so she was in a hurry. Eric was trying to get it done but he told me to come back the next day to set them up and in his defense it was a Sprint issue, but that same phone was replaced after going back to store for 3 out of 4 weeks that month because it was messed up out of the box. They took no type of notes about those three weeks so there is nothing coming back on them.

Customer service would not help very much. They troubleshoot and troubleshoot, and find nothing wrong and are not wiling to help whatsoever. 'Ive done enough trouble shooting that I don't need them to tell me how anymore. I called a lot since after the 30 days was up from Intouch wireless so that they weren't liable for anything that's why there was no paper work on the first 30 days. I have a had a replacement on every phone we have at least once. The hero is doing better. I'm happy with it's operations so far. The Rumor still will not except emails. I was told that Google doesn't work for the Rumor, so I set up a Yahoo account and was sent one message and got a delivery failed message after that.

The Samsung moment has been the biggest problem. I had service rep tell me on November 16, 2010 that Sprint knows that the moment it had issues and that Sprint was offering a Samsung intercept as a swap. She then come back after having me on hold for 30 minutes and told me that she couldn't do what she promised. I was on the phone for separate occasion for more than an hour each time. I can't lie. I do get an attitude but Sprint customer reps are not the nicest people in the world and Sprint is not a very good company for customers, service or service in general. Also on November 16, 2010, I had a rep laughing like it was funny that I was having troubles which of course, would get anyone **. All I ask is that I get what I pay for.

I went to a Best Buy store to buy a laptop. Sprint broadband was recommended. An employee told me that I'd have about 250 hours of service per month. This was the selling feature that sold me. I then signed a two-year contract. He also told me that Sprint 4g would be available in two months. This was last march 2011. My first bill came for $166. I called Sprint and stated that I didn't talk over 250 hours. The sprint rep said, "It doesn't go by the hours." He couldn't explain how you were billed and on what basis you were billed. He apologized for a sales consultant telling me a lie.

Now, I was stuck in a two year deal under false pretenses. After a couple of months, the reception was so poor that I couldn't get online for my writing class. I'm a senior citizen trying to better myself. I had others come into my home to try to see if they could connect online. The college kid couldn't get a connection either. The Geek Squad was installing another computer for the business owner. I showed him. He shook his head and said, "You should have gotten Verizon." I called to cancel and they said you have to pay a cancellation fee of $209.76. I complained to the Better Business Bureau, Attorney General Mike *** and just filed with the FCC. They turned me over to collections. This is so wrong that they can lie, produce a bad product and get away with it. Their contract even states that service will be cancelled if you go over $150. The bill was $166. All monthly bills were paid on time.

I switched my cell phone service from Sprint to Verizon. During this process, Verizon didn't cancel all of my phones. I was not aware of this until I got the bill and was charged for 2 months. The first complaint was towards Verizon for goofing this up and the second complaint was for Sprint for reporting me to NCO Financial after they said that I would get a credit. They never issued the credit and then the collectors came after me. Then they said it wouldn't hurt my credit because it wasn't in the file yet. They lied again since I got calls from my in-laws about NCO trying to call me on a 10-year-old phone number. I had to pay for a bill that was charged even though they could see we haven't used the phone in months. It was very disappointing. The Sprint people said that they would take care of this but never did.

I began my contract in December of 2009 and have had numerous issues with Sprint's Customer Service as well as coverage since I began the contract. The first frustration is the coverage. I frequently lose calls, can't hear people on the other end of the line or they can't hear me because the phone is breaking up. When I contacted Sprint's Customer Service regarding this, they always tell me that it is just the area that I am in - even when I am in the middle of the city. My phone is on roaming while I am at work, so I can't use it without being charged roaming fees.

A few months back, my phone was damaged. I went to the Sprint store and was told to have a seat and wait. I did as I was told and when other people came in after me (they were the same race as the majority of the people working in the store), they were served before me. I have been to a number of stores and have to wait approximately 45 minutes before being helped. When I had to have a refurbished phone sent to me, I had to wait two days without a temporary replacement phone.

Every other cellular company I have used has provided a temporary replacement phone to use until the permanent one arrived. I had to go two days without a phone yet still had to pay for my phone services. When the replacement phone arrived, it had mechanical issues. I had to call Sprint from another phone and luckily, they were able to fix the problem over the phone.

Another time that I was at a Sprint store, a gentleman offered me a discount for being a member of a credit union. I opted for that discount without being told that I would have to renew my contract with Sprint for almost another year. Had I known that, I would never have agreed. I did however find out that I was renewing my contract when the offer was emailed to me. Yes, I did agree, but was angry that the salesman had gotten me anxious about a discount while failing to tell me I had to renew my contract.

Last week, I was sent a text message from Sprint letting me know that my account was past due. I contacted them and made payment arrangements wherein they were to split my past due payment and my current amount due into two payments: one to be paid on November 5th 2010 and the other to be paid on November 19th 2010. The gentleman that I spoke to confirmed the last four digits of my checking account number that the payments were coming out of. To my knowledge this morning, the payment did not come out. I did not know this until I was on my way to work and there was a terrible accident on the interstate. I attempted to call my work to let them know I would be late, but my services had been terminated.

I immediately contacted Sprint and my services were restored and payment was made. I was informed that I was supposed to call them on November 5th to make the payment - even though the gentleman I spoke to last week said that it would come out automatically and confirmed my account information. I terminated the phone call so that I could contact my work as soon as possible, so they would know that I was going to be late. By the time I contacted my work, they already knew I was late and was told that I was having a meeting with Human Resources because of this issue. Had Sprint done their job and taken the payment on November 5th as they stated or told me that I would have to call to make the payment, this never would have occurred.

I am now on restriction at work because I was late without calling them before I was late. I contacted Sprint again and spoke to someone in management this morning to complain about all of the above stated information. They made suggestions to me that I go to the store to have the phone looked at but I declined because as I stated before, I am treated poorly every time I have ever gone to any Sprint location. People that come in after me were served before me.

If I make an appointment, my appointments do not work out because they accept walk-ins before their appointments show up and my phone is not the only issue. Yes, it is very frustrating dropping calls or not being able to understand the conversation because the coverage is so poor, but my biggest concern is that I am in trouble at work because of their irresponsibility.

I now want to terminate my contract with Sprint after having to deal with all of this nonsense on their part and I got written up at my job because they did not take my payment as promised and my phone was disconnected. I frequently lose very important phone calls because of the poor service. I cannot have anything solved either on the phone or at the store because the representatives are rude and do not try to help.

After spending eleven years as a customer of AT&T, I switched over to Sprint approximately twelve hours ago. I have since received over three hundred text messages from what their tech support claims to be a "system error." This kept me up the entire night and have now spent approximately five hours on the phone with Sprint.

They have not offered any reasonable solution to this problem nor have they figured out what is wrong. Simple solution would be to turn off the phone, but the Evo 4G can not be used as an alarm clock when it is off. This is been by far my worst customer service I have ever received and truly regret the poor decision to switch to Sprint. It cost me an entire night of sleep lost to over 300 text messages and the loss of work tomorrow due to the lack of sleep caused by Sprint.

I noticed that my phone bill was not regular any more and it was in the past. I went to the Sprint store to try and get the over charges dropped and the bill straightened out. Ray informed me that he would resolve this matter. It was resolved for one or two billing cycles,then jumped back up to an outrageous amount! He then had someone on the phone who told him they would only go back 3 months to adjust my bill, when they had been overcharging me for 1 year..At that time my contract was up and he convinced me that he could add another phone on and suspend the use, some seasonal thing, and save me money! He never told me that after the suspension was up, I would have to activate this phone or pay a penalty. Now not only am I still being overcharged for service, I am being told there is nothing I can do about it! !

Basically I am being stolen from, from misrepresentation and fraudulent actions. I cannot afford this action on my credit report or out of my pocket. This Sprint representative not only lied, he really also was a green employee and did not fully understand Sprint's Rules. Yet I am told I have to continue to pay or be subject to law and loss of phone, etc. How can I fight these crooks ?

I bought a Sprint BB device from eBay and went to the store to activate the new device on my old line. The guy (Chris) said he is the supervisor. I told him I would like to activate my device. He said he cannot do this and I have to call customer service. Keep in mind I was in the same store 2 days before this incident and I had another device to activate.

The guy I met 2 days ago (Jawad) was very nice and knowledgeable. He activated the device in no time and answered all my questions patiently. The guy (Chris) had no manners and very rude. Anyway, I called Sprint customer service. They said it will take 2 minutes to activate the device. She put me on hold and I waited for 48 minutes on-hold. Neither did she activate my phone nor she connected with me.

In April 2010 I signed up with Sprint. I received a $300.00 phone, as long as I entered into a 2 year contract. Two months later the screen on this phone went blank. I called sprint and they replaced the phone, with the same make and model, which at the time was fine with me. That phone lasted approximately 3 months, when the plug in for the charger stopped working along with the microphone. Again it was replaced with the same make and model.

Now this phone has not lasted a month. I will have full signal, call my phone from a land line, and listen to it ring and my phone does nothing. I do not know how many phone calls that I have missed because this phone only works when it feels like it. It will also just hang up when it feels like it. I have confirmed that it is not a signal issue. I took it to a sprint store and there tech looked at it, and confirmed for sprint that it is broken. This is my primary phone; I use it every day, all day long for my business.

Sprint again will replace the phone for the same make and model. This is unacceptable to me. I need a phone that works longer than three months, and with a $300.00 dollar phone, you would expect it to. The only options, after spending several hours on the phone, most of which was on hold, and talking to several different people, the only option that I was given, was to get the same make and model again, or pay $50.00 dollars and get a step down in phones.

So not only do I get a phone of lesser value, but I have to pay $50.00 to get it. I offered to pay more for a upgrade, to get a better phone, but that was not a option either, at this point because I am a new customer I am not eligible for a upgrade yet. So I am stuck in a two year contract, with a phone that keeps breaking. I would gladly pay the $200.00 dollars that they want for the early termination fee, and be done with the whole process; however I have two other lines on this account, so I would have to pay $600.00 to cancel.

Can you say insane? But here is a question that I have. Does sprint, offers these phones as bait to get people to sign up with them and get them in a contract, knowing that the phones have a limited life, and then when they break, sprint leaves them with no other option, but to purchase a new phone, or breaking the contract. Seems like a good deal for them. Either way they win. Get the $200.00 or more for termination fee, or sell a new phone.

Horrible customer service! All contacts were lost while transferring information from one cell to another due to supervisor negligence. The supervisor at store sent business contact to some stranger's cell phone. It took at least two weeks before they realize what happened and for me to receive my contacts.

My wife went to the same Sprint store to have some minor repairs done to her phone. Once her phone was given back to her, it didn't work at all. Once she confronted the manager with the issue, the manager told her the phone wasn't repairable and then told her to leave the store before he call police. Wow! I'm confronted by the same issue again that I was confronted with earlier in statement with lost contacts. Just recently, 10/2010, I lost my horrible Instinct cell. So a new one was sent out by the insurance company, Asurion. Once I receive the cell the contact would not sync and now they're lost and customer service is telling me it's my fault because they sent out a defective cell. Wow!

While my wife was at the Sprint store, customers were in store and she was deeply embarrassed by manager's attitude toward her (out of 20-30 employee the store has, there is only one black lady and one bi-racial man). He had a sort of a racist over-tone. For myself, a lot of important contacts were lost for the second time and this time, I don't know how long this time. Customer service is just garbage!

Sprint charged me $40.67 for 83 minutes call to Canada. If I had known that they would charge .49c for a call to Canada, I would get a calling card. They advertise on their website that you need an international plan to be able to make international calls, so technically the call should not go through because I do not have the plan. When I contacted their customer service, their argument was that they cannot block international calls but they can block you from making calls, receiving and sending emails, accessing the internet when you don't pay your bills.

This can become a problem if your phone was stolen or somebody decides to make international phone calls. This feature should have been blocked in the first place and you have to sign up for that feature anyway according to their website. That is one of the deceptive way that Sprint uses to rip off their customer. The rep told me that at .49c they are the cheapest one on the market. Even AT&T that is expensive charges you .29c for international calling to Canada.

I am getting nowhere. I run a real estate business and have a home office. I cannot use my business cell phone that is in all my marketing, print and online due to no or poor service connections. I have spent hours and hours upon hours on the phone speaking with dozens of people with this organization. They have swapped my phone out three times, didn't work. They have sent me an Airave, still doesn't' work.

One solution now is to replace with new Airave Access Point, which is on backorder! I have to wait again with no service and no way to run my business again. Another solution is to replace the Sprint Blackberry phone with a Nextel phone (we have both Sprint/Nextel). My husband is on Nextel and we are on same plan/account. He doesn't have coverage issues like I do. At least 98-99% of the time, he is okay.

In order to do this of which I am up for an upgrade, it will cost me $200 of which I think I will get a portion back in rebate! It cost me to get coverage that I don't get that I pay for. Hours upon hours, I am on the phone right now while typing this at my wits end on hold with Sprint Services Group. Patrice is putting me on hold to get me a supposed supervisor Nicole, Escalation Management.

I upgraded my Sprint phone on Sept. 10 to a lotus elite. I returned the phone 3 times --bad batch? The phone has no signal or just deprogram itself, deactivate itself. I spent at least 15 hours on the phone throughout this drama trying to get a phone that will work more than 2 weeks. Mid-October, I went to Montanyo's repair in Tucson, a Sprint repair store, and they said they fixed it. This is my business phone for ** and **. All numbers are forwarded to my cell phone. I am at an RV park at the Salton sea in CA for 2 weeks. Other guests have Sprint phones that work. Sprint will start an online chat with me. I have a laptop. They then disconnected me and then blocked survey. This has happened 3 times. I cannot talk to them because both Sprint phones have no reception.

I got a call from a collection agency regarding a Sprint bill. I stopped using Sprint and started using Verizon but kept my number in August. Sprint is telling me that even though I did not use their phone, that I owe them a month of service for September and that it was on their contract. When I asked them to show me where I signed for that on the contract, they said I could read it online and that I would have to go back to the store where I purchased the phones (over 2 years ago) if I wanted my signed copy.

I had finished my contract and I called to verify that my contract was done before I went phone shopping because I was considering going to Verizon since some of the services and the phones were not holding up at Sprint. The reason we had to get new phones is because my 74-year-old mother's phone broke and that is the only phone she has or uses, or we wouldn't have been looking to buy new phones at that time. When you buy new phones, that is the time you need to switch or you end up with another contract. If their phones would last (the last time it was my phone that fell apart in my hand while I was talking to Sprint) then we would not have been changing phones or companies at that time.

I, like most people, am on a very tight budget and cannot afford to pay for something that I'm did not use and besides, how can this be legal?

I bought Sprint cell phone in August with a $69.99 everything data, anytime minutes plan. The first bill arrived 1 week later, for $120.00. After I complained, the company told me the price would drop the next month to about $64.00. Unfortunately, I added a card reader for what I thought was a one-time charge of $49.00. The new bill arrived withing another week, and it was for $172.00! Again, I complained, and the supervisor gave me a 'discount' of $12 dollars! I paid the bill off, and received a new bill for $239.00!

I've called and talked to service reps who said my 'anytime minutes' were only from cell phone to cell phone. Calling a 'land line' with anytime minutes cost $0.57 per minute, if you go over the 450 anytime minutes included in the plan. No one ever said anytime minutes are limited to cell phone calls, or calling a land line was a chargeable use of anytime minutes. Nor how to tell when a call is going to a land line, and therefore charges are accrued! Horrible bait and switch!

I started off with a 4G network, which worked out great at first until they started getting the billing address mixed up and billed the wrong address. Since I couldn't contact them with my phone, I was forced to get a Sprint phone, just so I could call them, especially since I had a hard time creating an online account with just the 4G account.

After only a couple of months, my bill suddenly went up to over $700, more then three times I was expecting. I cancelled my phone account but kept my 4G account, and could only pay half. The payment transaction was denied, and Sprint tacked on an extra few hundred on top of the phones cancellation fee. I'm still having trouble contacting Sprint to deal with this situation. Sprint contacted a collections agency with a charge of more then $1,700 in just two months, and still denying any online transactions from my bank.

With my financial situation with my other billers right now, this is the last thing I need. I'll admit, I may have made some mistakes where I would be charged added fees, but this is way beyond too much and Sprint is not interested in working with me.

On July 25th, 2010, I went into Sprint store in my local neighborhood b/c I needed a new phone. I was told by Wayne that I was not done for an upgrade b/c my husband (joint acct) had taken the upgrade that was mine and if I wanted a new phone (rumor was my old phone) I would have to purchase it outright. Upon browsing for a new phone, I ended up choosing the upgrade to the rumor. It was suppose to be what everyone was getting. It is a touch screen that had all the latest in software/hardware. I took his word for it and purchase everything that he told me I needed. Beginning in Sept 2010, I started having problems like it wouldn't send txt msgs, dropping calls, things of that nature.

At first I just chalked it down to you know just one of those quirky things that cell phone's do sometimes and went on about my business. Starting in Oct 2010, these problems started to get worse at which time my husband (who is in the marines and not station here at home) told me I definitely needed to take back to sprint and see what is going on. On Oct 23rd (2010), I went to a local store down the street (Fry Rd) and the so called customer svc rep told me he couldn't do anything for me and to take it too the store that I purchased my phone from. Needless to say, I was upset at that response b/c took me, he was so busy looking at this other female that came in I felt he just brushed my aside. I got into my car and went to the Sprint store I brought my phone from (20220 Katy Frwy, ste b, Katy, TX. 77449).

I was first approached by a rep by the name of Apphia. I explained to her what was going on and that this phone is not even 3months. I explained to her for what I paid for this phone in the short period of time this should not be happening. She went on to tell me it might need a hard reset but that might now fix it because this phone was having both software/hardware issues. I then told her I don't want this phone I want something I can depend on b/c my husband is away from me and I can't be dealing with these issues. She then went and got her manager Jeff, who turned out to be a total butt; he was very rude and made the situation no better. He needs to be reprimanded b/cause he doesn't know how to deal with people. Long story short, they really did not help my problem, in fact made it worst. Now, I can not call, txt msg or receive calls unless I am out in the middle of the street. If you have read what I have written you can guess that I am passed the point of listening to any more bull. If I have my way I will convince my husband to take our business elsewhere after being loyal consumer's of your company.

I know I am but one person in an ocean of people that have been a customer of your product. The thing that upsets me the most is that loyalty means nothing to you people, you feel that b/c you have some many follower's you can't fall, but do know that word of mouth is a powerful tool, and that if enough people are going thru what I currently am with terrible customer service, it will catch up soon. I hope that even if you do nothing for me somebody else will be able to benefit from my complaint.

In March of 2009, I was eligible to get an upgrade on my phone. I had been researching many of the new android/smartphones and was advised that the Samsung Moment was the best phone on the market. My friend and I both went down to the local Sprint store where I purchased this 300.00+ phone. The both of us immediately fell in love with the phone.

From March of 2009 to May of 2009, I had no issues with the phone what so ever. I had told many people about this phone and even got my friend to switch companies and to get the Moment as well. I started having issues with the phone in June 2009 and began calling Sprint about the issues. I had many of the Techs troubleshoot my phone while on the line with them at which time I was told that there were no issues with my phone and that it did not need to be replaced. After speaking with the Tech and troubleshooting my phone I had no issues for about a week.

Again I was on the phone with Customer Care trying to resolve the issue with my phone and get a replacement since my phone was still under warranty as it was less than a year old. The tech once again troubleshot my phone and I was again told that there were no issues with my phone and they were unable to order a replacement. I was extremely frustrated as I was told that there were no issues wrong with my phone and that a replacement was not necessary. From that point on, both my friend and I started having major issues with our phones where the screens would freeze, could not hang up calls, answer calls, make calls, and for at least two weeks at a time all my calls would go straight to voice mail no matter what the settings were on the phone. I have had to have my phone go through a hard reset about 4 times and a soft reset over 30 times. I continued to spend the next four months on the phone with Customer Care repeatedly asking for a replacement at which time I was denied and told there were no issues wrong with my phone.

Everytime I called Sprint, I was told that I needed to take the phone into the local store and have them replace it. I went to the local store only to have the tech there look at my phone and advise me that there were no problems that they could see with my phone and again denied a replacement. At this point I was even more frustrated due to the fact my cell phone was the only means of anyone contacting me, especially my 7 yr old school in the event of an emergency. I continued to call Sprint and speak with them practically begging for a replacement because my phone was not working and was either told that this was not their issue and that I would have to go to the Sprint store to have them replace it, denied or hung up on. Then the Sprint store told me that there was nothing that they could do and that I would need to contact customer care. There were days where I spent more then 10 hours on the phone trying to resolve this issue instead of being at home spending time with my son and attending to his needs.

On Sept 24, 2010, while turning my phone on would not reboot and was stuck on the Samsung screen and would not allow me into my phone or boot. I drove to the local store only to find out that the tech did not take any cases after 5:30 pm. I spoke to the Assistant Manager who informed me that the only one authorized to order a new phone and that I would need to leave my phone there over night and that the tech would look at it in the morning. I advised him that I was told by Customer Care that they needed to order me a new phone. He then hooked my phone up to a device to troubleshoot it as he did see that there were issues with the phone. He had pulled up my account and informed me that he could go ahead and order me a new phone and that I would receive it by Tuesday. He called the Tech and was advised not to order a phone because he would need to look at it in the morning.

I was advised that I would need to find a phone in the meantime from someone I knew that had a Sprint phone I could borrow and have it activated in order to have a phone to use until my new one the tech would order to arrive. After a 2 hours search, I finally found one and called Customer Service where I expressed my frustration to the Rep I spoke with. This rep was the nicest that I had spoke with and willing to help me as well as give me a 50.00 credit on my account for the hassle of having to deal with the frustration of activating a phone on my account that did not have the capabilities my phone had. This was greatly appreciated.

On Sept 25, 2010, I had called the Sprint store to see if my new phone had been ordered, at which time I spoke to the Tech who advised me that the reason I was having issues with my phone was because I had downloaded a 3rd party app. I asked him what app was downloaded because I have a setting on my phone that prevents me from downloading apps of that nature. The tech then advised me that he could not provide that information because he was unable to get into my phone. He also stated that he had done a hard reset and wiped all of the software off my phone and reinstalled the software again and that there were no issues wrong with my phone and that I could pick my phone up.

Upon picking my phone up I was advised my phone was "new" because it had been completely wiped out and that there were no issues. After returning home, I placed my phone on the charger as it had died after leaving the Sprint store. After two hours of being on the charger and "completely" charged, I turned on my phone only to find out that somehow the lock pattern had been set on my phone and I was not able to use it because I had no idea what the lock pattern was and not able to use my gmail account to unlock it as I got the invalid username/password error.

At this point, I was even more frustrated because I was told that the only way to get into my phone would be to do another reset. I was furious with this being done again because it seemed as if every time this was done, there were more issues arising. My keyboard was also extremely lose as the tech had taken my phone completely apart. After a day of not having my phone because of this lock pattern, I called Customer Service to have a tech reset the phone. Once again, every time my phone was shut off, this lock pattern appeared even if I had not set one. Which required me to reset my phone each time. I again called sprint customer care at which time I was advised that they could not order me a phone because my phone was past due. I advised that I knew my phone was past due because I refused to pay for services that I was not able to use and that this was not fair especially after being a Sprint customer for 11+ years. I was advised there was nothing that they could do and that I would need to pay the past due amount in order to have my phone replaced through warranty.

I advised them that a previous rep I had spoken with on the phone, had offered to order me a replacement. However they would have to charge me the full amount of the phone and once they received my old phone if it was indeed defective they would reverse the charges. However if there were no problems with my phone, I would be charged anywhere from 75-100 dollars.

I declined because I had already been told there were no issues with my phone and knowing the luck I have had spending numerous hours on the phone and not with my son, they would say there was nothing wrong just to get more money out of us customers that have been so loyal. After having to hard reset my phone was again because of issues, I called Sprint customer service where I was advised that because it was under warranty it was to be replaced and the rep stated that they have heard many complaints where the stores were not wanting to replace the phones and refusing, and was told by the rep to call the store and speak to the store manager and tell them they needed to replace the phone. I called the local store immediately after speaking with rep and spoke to the store manager who told me that the reason I was having so many issues with the phone was because Sprint was updating/upgrading the towers and that I would need to wait this issue out for the next 4 months because receiving a new phone was not going to resolve the issue.

By this time I was furious because I had not been able to use my phone 85-90% of the time even though Sprints records show otherwise. On Oct 22, 2010, I had had enough with only being able to use my phone 10% of the time in the last 4 months and called Customer service once again. I was on the phone for more then 4 hours and hung up on by 3 reps and 5 managers. I had been transferred from department to department getting the run around. Every rep that I spoke with I advised that all I wanted done was for my phone to be replaced and my account to be credited for the time that I was unable to use my phone due to the issues. The first rep that I spoke with advised me that he would put a 100.00 credit on my account. I advised the rep that that was unfair because I was unable to use my phone properly for the past 4 months and paying for service I was not able to use. He apologized and informed me that that was all he was able to authorize and that I would need to speak to the supervisor to see what I could do. I was unable to speak with them at this time and advised that I would call back as I had somethings that needed to be taken care of.

At approximately 11:00am, I called and spoke to a rep that advised there was nothing that she was able to do as I had already received 274.00 in credit for the issues. I requested to be transferred to her supervisor because I wanted this issue resolved. The supervisor that I had been transferred to hung up on me after stating what the reason was for call. I again called back and got hung up on by the rep. After calling back 3 more times and being hung up on, I was finally able to speak to another supervisor who advised me that there was nothing more that could be done because 104.00 credit had been applied to the account for the issues at which time I advised her that that credit had nothing to do with the issues I was experiencing with my phone, and that it was for a completely different reason and that the only credit I had received that had pertained to this situation was a 50.00 credit, for having to go through the hassle that I had gone through.

She then advised me that a previous rep from that day had offered me a 100.00 credit at which time she stated that I denied this credit. I advised her that I had not and she stated "Well, that's what we are showing in the notes. So therefore we are unable to provide any more credits to the account. We cannot issue credits on the account for the past 4 months because the account was past due and that I would need to pay the full amount of the bill." I explained to her that I had no problems at all paying for my bill that I was rightfully responsible for, however, I was not going to pay for service that I was not able to use because Sprint had refused to replace my phone.

She advised me that I signed a contract that stated I was responsible for the full amount of the bill at which time I advised her that due to the fact that my phone was still under warranty, it should have been replaced when I first began having issues with it. I was informed that because all the techs put down there were no issues wrong with my phone, that was why my phone was not replaced.

I asked her why Sprint customers were being penalized because the reps, techs and sups were putting their own notes in and not what actually took place on the account and that it is Sprints responsibility to replace the phone under warranty and had they done this, I would have paid for my bill because at least then I would be rightfully charged and no issue in the world with this. I informed her that all I wanted was a phone that worked and that I was able to use all the services I was supposed to have on my phone and for my account to be credited, at which time I was then hung up on. However I was told be a tech I spoke with that he ordered a replacement phone on my account. I will not know if this has actually been done or if I am just being told something is being done for the millionth time until Tuesday.

I sent letters to the BBB and consumer affairs previously (09/12/10) about my newly acquired cell phone earlier this year. It drops calls and I have no reception in my own house! I've exchanged for refurbished phones (Samsung Moment) twice already. The batteries never last either, I've exchanged those numerous times. I think it's a faulty product. On 2 of the phones when you'd flip the phone to use it the phone shut off, and drained the battery.

I've spoken with Mr. John ** from the BBB, this wasn't resolved. Mr. John ** said he'd look into the matter. When I asked if there were something I could do to get my reception at home. Nothing back from him on that. I've left him voice mails and sent an email. I hate this phone and it's lack of usefulness to me! I just want a phone that will work consistently, and in my home!

I will be exchanging for another battery today (they're not really new-whatever is laying around is what they give me)! I don't want to hear from him again, at this point. I travel frequently with my husband and really need a dependable phone, besides it not working in my house! The battery doesn't last for more than 6-8 hours, without using any data apps. If I use any apps, the battery is gone in about 2-4 hours. I don't use apps very often. I also have a problem with the link between my phone and computer and have lost a response from Consumer Affairs because of it! I deleted it off my phone, it disappeared from my computer as well! Any suggestions would be helpful at this point. I've thought of paying the fee to get out of my contract and going to another provider because of all these consistent problems with my Sprint phone. But I've invested a lot of time and money on it at this point. It may be worth it in the long run, if I don't encounter these problems with another provider. I want and need a reliable phone! Thank you!

I had been a Sprint customer for 2 years. My phone would cut off in the middle of, sometimes, very important conversations with my boss. I called Boost call care at least 10 times and always got an Indian person (from ** India) who could not understand them. I speak English. This person said, "I will fix the problem". Guess what? No fix over and over again. Fed up, I went to my local store. The Americans were as ** as her, no one can fix this. I fixed it. I went to Verizon 3 blocks up the road. Some young kid spent over an hour with me and explained all in detail, gave much minutes for free and $100 dollars in rebates for a $50 phone. All of Verizon's service people speak English so all I can say is go out of business Sprint. You most, for sure, suck and I will tell everyone I know the same ** thing. Thanks for ripping me off. Losers!

I purchased a phone at your Sprint Store for Boost service. Sales person said the Incognito is the best as it is a sprint phone made for boost, and that it would give me better service. I told him that my work is outside and many times I am driving and need an easy to operate phone. He, again, said this is the best. This was around 4 pm.

I took the phone and on my way home I could see that this phone screen could not be seen in daylight and there was a button on the side of the phone that you had to use your thumb to slide so that you could access send which you could not see in day light. I took the phone back at 10 AM the next day. The Sales person was on duty. I told him that this phone would not work for me. He said that they do not exchange. So I left.

I found out from the Attorney Generals office that there is a return policy in the State of Arizona. So I came the next day, but I have already met more than the time allowed for exchange. All I want is to get another phone that will work for me and get credit on the Incongnito. So far, I have called your support system and they wanted to sell me another phone with Sprint service with less minutes and $20.00 per month more plus taxes.

Please let me know what can be done about this. If not I hope that I do not have to report this to the authorities. As that is not my intention. Just want another phone.

Sprint to retroactively change cellphone warranty policy effective 10/23/2010. Prior to this date, Sprint's warranty policy was, "If the issue is covered by the manufacturer's warranty, you won't be charged for repair or replacement at a retail location." After 10/23/2010, they will charge for in store warranty exchange/repair. The fee is for all phones even those purchased prior to the new warranty's effective date. Isn't changing the terms of a warranty after the sale illegal?

Well, it started three months ago when I had to change my number over 5 times because Sprint kept letting this person get in my information and they kept saying they won't get back in my account which the person did. So recently, it happened again. I changed my number like 8 times this time and customer care kept given me out. This is crazy without my consent. I changed my password all the time.

I changed my number and the person kept calling in getting my number and this person called and put call forwarding on my account, and my fiance called my phone and the person put their number on call forwarding and this person talk to my fiance and ruin my marriage because of lies. So I talked to Sprint about that and they offer me 20 dollars for a courtesy. I was like... this is crazy. How are you going to offer me 20 dollars for giving my information out?

I lost my job. I am looking for a new job. I can't afford to pay my Sprint bill at this time. I agreed to set up a payment plan with Sprint. I received a phone call on 10/17/2010 and I spoke to Zach Barney and I explained to him I can afford between 10 and 15 dollars a month. He started screaming at me that 10 to 15 dollars isn't enough to pay my current balance, he then said how do you pay your bills and that I obviously pay my bills some how.

I am aware that the balance has to be paid but I don't think, it's his business as a customer service representative to have to know exactly how my bills get paid. That's my personal information. I asked for a supervisor and he then began screaming at me, saying he's not getting a supervisor for me. He put me on hold and wouldn't get me a supervisor. I then hung up on him.

I would caution anyone considering a switch to Sprint. I was with AT&T for approximately 4 years. Prior to that, I was with T-Mobile for 3 years. I didn't leave either company because of customer service. I left T-Mobile because most of my friends and family were with AT&T, so it was cheaper because many mobile to mobile calls were free. I left AT&T because I wanted to have a family plan that included everything (calls, text, data).

I can't express how sorry I am that I made that choice. It has been problem after problem. When my phones arrived, I called to have my numbers switched to the Sprint phones and activate my phones. The representative told me that I had a Pin code on my account. She couldn't do anything for me if I couldn't tell her the PIN code. Because I didn't create the Pin code, I couldn't provide it.

I requested that he transfer me. I was transferred to rep that quickly discovered the problem. They were waiting on a Pin code from me for my AT&T account. They had my phone number, "Why they didn't call?" So, finally my phones were up and running at 10pm. I was charged for this day of service. A little perturbed by this, but it only gets worse. When my first phone bill arrived, I was billed for services 2 days prior to even receiving my phones. I was also billed for 6 activation fees when I had only ordered 5 phones. I wasn't even aware of any activation fees.

When I ordered my phones, it showed only my monthly fees. I brought my phones and my bill to the Sprint store. I told them that I wanted to cancel if the issue with my bill wasn't fixed. They don't have anything to do with billing or canceling accounts. I once again contact Sprint's customer service by phone. I was still within my 30 days. I let the representative know that I want to cancel before my 30 days is up if Sprint can't remove the activation fees and the two days I didn't have service. She says that it can all be fixed and gives me the amount I will owe after the credits. She says that I will see the credits applied within a few days.

After a few days, I find only the 2 days of service credited to my account. I wait, and my new bill arrives with the amount forwarded and still no other credits applied. I call at least once a day trying to resolve this. I find out that anything over $25 needs to be submitted for approval. This is probably information I should have received when I was still within my 30 days. Convenient right? Now, I'm no longer within my 30 days. Each representative told me that they needed to investigate and would call me back. I think a total of 5 reps told me this. I never received a call back from Sprint. Marie in account services screamed at me and told me, "Sprint didn't promise me nothing. " She was supposedly a supervisor.

I told her that when I was still within my 30 days, the representative informed me that I would receive the credits and even quoted me the amount I would owe. The last person I spoke with gave me her direct line because I reported that none of the reps ever followed through with a return phone call. Guess what? I'm glad I got the direct line because she didn't call back either! The lesson here--you get what you pay for! Sprint is a little cheaper than the other guys but not worth it!

On 10/10/2010, I did more than 10 calls to disconnect my line, and this day was my last day in my billing cycle. I went to Radio Shack and they did a call to cancel the account. Also, T-Mobile cancelled the line and tried to transfer my number and Sprint refused. Anyways I was through with my phone, and told them please cancel and I will pay the cancellation fees, but until now my account still in service and they charged my account for a new bill. On 10/15/2010, I discovered that Sprint hadn't disconnected the line and is still charging me for it.

My husband damaged his phone and had to buy a new one. He told the clerk he wanted to continue the same plan. We discovered that Sprint starts your 2-year service contract over again if you buy a new phone.

My husband says he was never asked if he wanted to purchase repair or replacement insurance ($7/month), yet it was listed on our account when the account summary arrived in the mail. He called customer service to have it removed, but the service rep insisted it was only an offer and that we were not being billed for it. I checked our account online, and it was listed as an "add-on" to our account. We were also billed for the prorated amount up until the time I finally cancelled it myself online. This practice should be illegal. It seems to be aimed at taking advantage of elderly customers.

By the way, under Sprint's Total Equipment Protection (TEP), if you need a replacement phone due to loss, theft, or water damage, there is a $50 - $100 deductible.

I am no longer under contract with Sprint and attempted to cancel my current telephone number with them on 10-06-10. I was told by the service rep that "we will cancel your service on Oct 26th". I stated that I was not under contract and therefore could cancel anytime and of course was told "well that's our policy". So, of course, now they will be sending me another bill for 107.09 for the extra month I did not want and did not use. How do they get away with this? What a ripoff!

I recently purchased two HTC 4G Evo's, 2 weeks apart. Billing was ridiculous according to two different conversations. I was promised no additional charges for connecting both phones from both of their employees in regards to each phone on different occasions. Today I spoke to another Customer Service Representative and she began to explain their policy and how they cannot exclude charges which they have a company policy for charging a month and a half per phone in advance.

These representatives are not following the procedures and luring customers into a contract (Which the person- Shantel today asked me, was it for 1 or 2 years?). Shouldn't they have that in front of their face on the screen? She claimed that once the billing for charges has occurred that they couldn't do anything.

Now, When I advised them that I was going to return the phones since I have 30 days to send them back (I purchased mine on the 9/15/10, and the other was closer to 9/30). The representative stated I was accountable for the $200 disconnect fee (It hasn't been 30 days). I advised her that was unacceptable and now I sit with an amount that I cannot explain. I have a balance of $720.00 that I have to pay by the end of the month and Sprint expects me to pay for their error and the false training that they give the associates! I tried to work with them and I understand that the economy is tuff but for them to try to lure existing customers as well as new, they need to get with the program and stop trying to screw people over for commission! Loyal Customer since 2005! Maybe, going forward I will have to think about that in 2 years!

My family has purchased the unlimited family messaging plan from Sprint, which includes unlimited texting and picture texts. However, when sending/receiving some picture texts, our account info displays some additional data usage, which we are then billed at a ridiculous rate. Every month, we call customer support and argue for hours that we are simply using our unlimited picture text capability, and they eventually agree to take off those charges.

I am sure that many other consumers out there, perhaps do not regularly check their bills and do not notice that they are also being charged wrongly for 'data usage' incurred by picture texts. Sprint is clearly either guilty of false advertising with regards to how their unlimited messaging plan functions, or is wrongfully charging extra data usage to customers who do not use actual internet functions at all! I am sure they have the capability to differentiate between a picture text and accessing an internet URL, and should be doing so. A class-action lawsuit could settle these unjust billing practices for all Sprint customers in a similar position.

We are wrongfully charged anywhere from $5 - $15 in data usage charges every month. This probably amounts to millions of dollars over consumers on Sprint's entire network. Hours on the phone with customer service reps to fix the same situation every month.

I purchased two Samsung moments phones from Radio Shack, serviced through Sprint. Both phones kept giving me problems, so after continuous complaints and taking them in to the Redlands store in Redlands, Ca, the supervisor from a corporate office named Tony authorized two new phones to be sent to me as a replacement for the phones but tech. support said they couldn't send two because one phone had already been sent to me. I come to find out the Redland store ordered a phone in my name without my authorization and did not tell me about it.

I went to the Redland store and raised hell. They said they did it as a "just in case" courtesy for the customer. I couldn't believe my ears. Anyway, I got on the phone and called Tony back but couldn't reach him personally. Someone else helped and they talked to the manager at the Redlands store for about an hour from my phone. Rhey got the matter straight, so I thought. But the sales rep. on the phone charged me $.99 per phone plus taxes $68.20 for both phones paid up front and charged to my credit card and both phones were mailed to me and I was not to be charged anything for the phones! I was sent two Samsung Intercepts.

Now when I got the phones, they worked fine for a few days and I ended up calling customer service again because these phones kept freezing up on me. Tech support sent me to the Redlands store again to exchange these phones at no cost to me and Redlands store tried to charge me some kind of fee. I got right on the phone and called tech support to clear that up and it was.

Now I get a Sprint phone bill today stating I owe $199.65! I was really upset now. I called customer service and they still can't explain why I'm being charged for something that I wasn't supposed to be charged for. So this is what they try to do . They'd give me credit for the phones but my bill is going to be from now on $160.00 a month. So now they are saying it's no longer $136.87.That was nowhere in the agreement. My last bill was -$41.33. and all my bills are paid in full! I had a credit of 41.33 where the ** did they get $199.65? They cant explain it. If they corrected the mistakes I would only be owing $95.54. That's $136.87 minus $41.33.

This is totally wrong, the way these people are trying to railroad me! And I want it stopped! I want the world to know how Sprint is trying to rip customers off! Not to mention the number of customers that were in the store at the time I was there raising ** about being overcharged on their bill, problems with their phones etc. This has got to stop! Because they have you bound in a 2 yr contract, they feel they can just impose charges on your account and make you pay them. This is robbery!

They also won't give me any numbers to a higher authority to help solve this matter that is their mistake. I need help on what to do. I can't just keep paying money because they got me stuck in a contract that I have to honor or I get fined $200 if I back out of the contract! I feel trapped and don't know what to do. But they must be stopped!

I canceled my cell phone service with Sprint and I did actually talk to two people on two different days in the Billing Department who told me specifically that I did not have to pay an early termination fee. I have been billed an early termination fee and even though I was verbally told I had no ETF, they are saying I ported out a month early and I spoke with the wrong department who "told me wrongly" that I had no early termination fee. Sprint customer service is going to submit a claim and review my file. I am to hear in three days if I have to pay the fee that I was told I didn't.

This $200 early termination fee is stressful financially because I still had to pay the monthly bill of Sprint. The physical damage that the stress of this bill is causing is high blood pressure, anxiety over being lied to, stress over having to pay $200 after being reassured I will not have to pay.

Sprint, the parent company of Boost Mobile, advertises a discounted unlimited service, including unlimited internet, when you purchase a prepaid phone. However, it knowingly provides significantly poorer data service. The discounted price is $50 a month, costs 25% less than its $70 everything service. However, the data service is almost 500% slower. The advertised price of $50 monthly for Boost Mobile misleads the public into believing it is getting a comparable service to other plans where it is actually providing a cell phone data service that is almost 500% slower. It is intentional and false advertising.

I'm a Sprint PCS customer and I am being charged for an extra $10.00 for a premium data service for the HTC EVO. In order to have this phone activated, the premium data plan must be added on to my account. Sprint talks about 4g, but the 4g isn't available in my area (California). They should credit $10.00 each month for a service I can't use. They said that this phone uses a higher level of 3g. I have 4 phones, 3 of them are data phones and I've tested the internet side by side with my HTC EVO and the hero phone. Both are on 3g and I see the same result. Customer service stated that my HTC EVO phone will have a faster network even if it isn't on 4g, that's a lie. I told them that I don't mind paying the extra $10, but not when I can't use the 4g feature.

I switched from AT&T due to that Sprint PCS provide a better plan for me. But, I do regret this decision because it's been a nightmare from the start. I started service with Sprint PCS of June 2010 and still have not gotten resolution to my service problems. I get consistently drop calls and bad reception through Texas. It does not matter if I'm in Greenville, Rockwall or Dallas, inside or outside a home or building, problem the same. My problem even went to your Engineering staff which concluded it was a phone problem.

I have swapped phone two times since June 2010. That means I've had three phones total from Sprint PCS. Today, Oct. 9.2010, I went to the store to swap for the 3rd time at 712 E. I30; Rockwall, TX 75087 (phone #: 972-722-3579). According to Chris **, the phone could not be swapped. He not only creates a new ticket every time I go back to swap phone but also makes me repeat myself the same story each time when there is an original ticket created by a phone support agent. I was given a lame and false excuse from Chris why I couldn't swap phone this time. He mentioned that I had 97% success rate in one month according to his phone support who looked at phone calls. That is not true. If that was true, Sprint would have never let me swapped the 1st time. I was upset and told him him that Sprint PCS would hear from me as I am doing now. I guess he didn't really take me serious.

I tried to tell him and their phone support that I thought my problem is other than a physical phone issue. But, because their normal customers are not technical no one listened to me. I have been in the computer industry since 1993 so I'm very technical.

As I mentioned, I have been way to patient with them and given them plenty of time to resolve issues. Five months is plenty of time to get my problem fixed. I want not only for Sprint PCS to refund me in full all money I have paid to them for my entire contract period such as phone bills and phone purchase since June 2010 and me able to cancel service without penalty asap.

Since Ive had bad experience with Sprint PCS, I lack trust that something bad will happen to my account if I tell them my phone #. I no longer want any type of business with them at all or any affiliations that Sprint PCS has with any other company in or out of the cell phone industry. If my request is denied, I will go further to spreading the word Sprint PCS customer of bad network service and technical support. This is a very poor way to run a business. Looks like there are many with similar complaints posted on consumeraffairs.com.

Sprint placed a hold on my account for a payment that they already received. I paid $312.66 for a phone and they placed an additional hold of 329.07 after they received the payment. They had me on the phone for 2 and a half hours and finally told me that they would have to fax papers to my bank. My account was placed into the negative $267.00 due to this $329 hold and they refused to pay for the overages.

Years ago, I had Sprint/Nextel. I had paid a $250 deposit which was never returned. When I terminated my contract, I thought that my deposit would cover the ETF (Early Termination Fee). I called customer service after receiving a bill for the ETF to dispute why I had to pay. My bills were paid on time and I had no due bills. They gave me a very hard time, argued with me back and forth and I wound up paying the ETF. I never got my deposit. They basically stole my deposit. I didn't know what to do at the time. But recently, I found out that there was a class action suit for ETF charges which Sprint was ordered to pay. I would like the money they owe me back.

I believe the use of a Palm Pre for several months of light use and for one extended 60 minutes conversation in a low signal area caused an excessive build up of ear wax in my left ear (to the point I had to have it removed because I was losing my hearing), caused huge whelps to appear above my left ear, and gave me a severe headache.

I have been a Sprint customer since 2007. On sat 10/2, I noticed I was not receiving calls or text messages. I called Sprint that following Monday and went thru a series of test with the rep, but it was still not working. I was advised to take the phone into a Sprint store.

I took my phone in on Tuesday 10/6 and was advised by Jason that it appeared to be a corrupted software which was added when the phone itself automatically updated on that Saturday. Before I left, Jason told me "it appears to be a little corruption on the battery," indicative of a little liquid damage. I told him, "I never dropped my phone in any water so I don't know how that's possible." He told me, he knows that I didn't drop it in any water but he just wanted to bring it to my attention.

When I returned to the store later on that day to pick up my phone, I was told, "It's liquid damage and put a claim in with Asurion." I am so ****** off because I know my phone was never in water. I called Sprint CS to get some type of assistance and was told it could be because of humidity as well. How in the **** can I control humidity? Now I have to go thru Asurion to pay a $100.00 fee and I only paid $50.00 for the upgrade of the phone in March. I was told my deductible would only be $50.00 by Sprint. I think this is a big fat rip off. Those indicators are placed in phone to void your warranty if there is a "little red" on the battery indicator.

Don't buy an insurance from Sprint. I purchased a Blackberry in Brentwood, MO one year ago. The sales rep told me that the insurance covers everything with no deductible. It was $7 per month. The ball broke and I called Sprint. I was told to call the insurance company who told me that there was a deductible, which they would decide how much. I was lied to and Sprint refused to do anything about it.

I am making a complaint because I made a purchase on sprint.com of an upgrade for my cell phone. The site asked my for the billing address for the card, which I submitted. My account was set up in another state with a previous address and once the order was completed, I realized that the phone was being mailed to my previous address. I immediately contacted Sprint and they informed me that they could fix the error, I was placed on hold and then subsequently disconnected. When I called back, the department was closed.

I called the next morning and was informed that the order was already processed and even though the phone was still in the warehouse there was nothing anyone can do. In order for me to receive my phone, we would have to wait until it was shipped by UPS and if it would be "unable to be delivered", the package could be rerouted. I called back after the package could not be delivered (I tracked it on UPS.com) and was then informed that it would not be rerouted and that in order for me to receive the phone I would have to purchase another phone and wait for the first phone purchase to be refunded.

I explained that this was unacceptable and that I have been given the runaround for 3 days. I requested a supervisor and was placed on hold and then greeted by the same person that I was speaking to. I requested again to have my situation escalated and the representative told me that the escalations department refused to speak to me. I asked for his name and he identified himself as Alexander **, a "supervisor" in the shipping assistance section. I do not have my primary means of communication. I am in the military and I also have many friends and business associates across the nations and in many different countries. I have had the same phone number for a great number of years and would be even more inconvenienced if I have to change my number and switch service providers.

Months and months of complaining about poor cellular and customer service has left me no choice but to request a termination of my contract. They are threatening me with a $200 per line termination fee. This is a legal matter due to my monthly service charge for service they cannot provide. I have been with this provider for 20 years and the service has become progressively worse to a point that I cannot tolerate any further. Hundreds of dropped calls and three Blackberry's later and they continue to jerk me around. They did provide me an Airwave system for inside my home, which works fine. However, the moment I step foot onto my deck or outside my home, the calls are dropped with no bars showing for any of our phones. On my pool deck I cannot receive or make calls. One customer support guru suggested I make my call from inside my home if that's where it works the best. " You are kidding me, right?

AT&T and Verizon customers within my neighborhood do not have a single issue. Two Sprint customers are constant. This is ridiculous. I know there are many other customers out there with the same issue with Sprint and are held hostage due to their contract. I am willing to take legal action. Extortion, if I'm not mistaken.

I have lost a bunch of services that Sprint can't fix and they won't let me out of my contract. Please help.

6 months ago, I connected 3 cells with this company. All my bills all the time were overcharged every month. I had to call them and they said that I used some stuff that I didn't use.

I entered in to a two-year agreement with Sprint for cell phone service. When I agreed to the contract, it included a 10% AAA discount for my entire plan. Two months later, Sprint changed the agreement so that the discount only applied to the first two lines and not additional lines. This was not the deal I agreed to.

The result is additional cost that was not part of the agreement I had accepted. How is there an agreement if Sprint can change the agreement whenever they choose?

I have had problems with Sprint since day one when I got a Samsung Instinct. I had gotten my phone in November 2009. They told me that I can "upgrade in a year" since my husband and I are long time Sprint holders. Within 6 months, I had already replaced my Instinct 4 times. I was finally sick of this stupid phone. It never cracked on me, it just stopped working. The screen would freeze, speed dial people would change dailynot by me, my phone would randomly choose people. Weird, I know. So on and so on.

Well, then he switches me over to his supervisor. She says that I'm not eligible till September 2011, so she switches me and this new rep says that there is something wrong with my contract and it should be November of 2010.

So she switches me to a supervisor again and they say nope not till October of 2011. Finally, I blew up and told them that I want to know who is right and who is wrong. I have been told 4 or 5 different dates and that my contract is wrongwill someone give me a straight answer? Well, she said this is what it is. I still have not gotten a straight answer, so I finally just bought a phone on Craigslist and now just use that phone. I give up on Sprint. No one ever knows what they are doing or talking about; it's all different answers every time I call them.

There has got to be a way, consumers have rights. For nearly 18 years now, I have either been with Nextel or Sprint for my cell phone services. They want to charge you and for monthly services, even if you cannot use them. They drop calls, can't connect and I can't even use it at my house due to no signal. They know when calls have been dropped, and they neither want to issue any kind of refund nor even want to discuss a remedy other than getting a new phone that may or may be better.

They do provide service to my area, that's why I picked them. But their service does not work properly all the time. I am in the broadband industry and know the problems networking has. What they have done is out sold their market areas! They should not be allowed to sell services to anyone that they cannot support at any given time. Their TV adds says they are # 1 in customer service. This is not even close to the truth. Last month, I went to a local Sprint store to complain again. I am out of contract now. They want me to get a new phone that's better. I tried that, but again, numerous dropped calls and bad connections as well as they switched me to a plan that cost 2 to 3 times as much as the plan I had that had, unlimited talk/text.

They know how to get you either way. I am sick, tired of lies and over-run networking. Any attorneys out there? I am ready to file a formal law suit with them.

My husband and I moved from NYC to New Jersey 6 yrs ago. When we moved here, we had AT&T but had no reception so we switched over to Nextel/Sprint. For six years, we've been getting bills that describe our surcharges as Government and State surcharges. Now that they changed their bill format, the Surcharges are more detailed but the problem is that they are all NYS & NYC taxes and fees even though we live in New Jersey and have lived in New Jersey for the whole time we've had Sprint.

I called customer service and they opened a case 3 days ago. Today, we heard back from them and they admit that the error was theirs. For whatever reason, they had our former NYC address as our user address and it was never updated. The rep was polite as can be and calculated the difference between the NY and NJ tax as being an overcharge of $5.75. Problem is that they can only go back and give a credit for two of the six yrs. That's $276 that we were overcharged for at no fault of our own and we can't get back. That is absolutely ridiculous.

I took my Samsung M330 to the repair center as the ringer was not working on my 9 month old phone. After over an hour wait, they came back telling me the circuit board has corrosion on it from liquid and that therefore my warranty was void. I told them the phone was never exposed to water, but they insisted that it was. They wanted to sell me a new phone.

I went home and took the phone apart. Every component was clean as out of the factory. No corrosion whatsoever. I did find that the ringer connector was disconnected. I plugged it in and voila, the phone works perfectly. I'm sure the Sprint tech never even opened the phone, but they were hot to sell me a new one. Is that blatant fraud or what.

My calls kept on getting dropped due to roaming. I must go outside or drive down the hill to complete a call. I am disabled, and I may not be able to get out of bed to complete a call, and driving is a safety issue, while taking heart medication. I can not afford to pay for a cell phone that does not work.

Since July calls are dropped due to roaming and location of Sprint tower, the only ways I can complete a call is first, place the phone in my window on the north/east side of my condo and use my Bluetooth or second, go outside in the parking lot and stand in the rain or third, drive down the hill to state route 167 and Grady Ave. and sit in the parking lot just to have the call dropped when the call roams from digital roaming back to Sprint network. I am unable to call out or receive calls on cloudy or rainy days. Incoming calls go right to voice mail because there is no ring but the voicemail can be lost in space for hours or days.

I have a contract with Sprint which includes an employee discount. About six months after adding family members (who were also promised/give my discount) to my account, they now decide to discontinue the employee discount for the additional lines. I am angry that they think they can make changes to my agreement anytime they want. Three lines on my account are no longer getting the employee discount that I'm entitled to.

I ported over my husband's phone number from Verizon to save money on my current Sprint account on a family plan with Sprint. I was told at the Sprint store that he needed a new Blackberry to be compatible with Sprint's network, but that we would receive a rebate on the phone making it free. We turned in the paperwork and received a notice over 30 days later that we were not eligible for the rebate. In the meantime, the internet on my phone stopped working and after being promised a replacement phone that never came, I called customer service back only to be told that there was no record of any such replacement phone being issued.

I was advised to take the phone to a service center at my expense. My husband's Blackberry from Sprint will not hold a charge. Customer service and the store sales reps told me repeated lies and now I am stuck with a phone that doesn't work and a two year contract. Beware of any product or service from Sprint. I am tied into two contracts that carry hefty termination fees. The cell phones do not work properly and I am not in a financial position to pay the termination fees and go with another cell phone carrier.

Sprint's customer service is currently being handled by citizens of Asia-Pacific. When call for information, they want information concerning your account number; date of birth; whom you purchased your house from (8 years in the past); etc. Is it really necessary to reveal all of this information in order to obtain service? Moreover, why does Sprint find it necessary to use off-shore personnel when so many Americans are unemployed?

I've been a customer for 15 years and never upgrade my plan. They keep changing the statement which add extra charges and delete some of my services from the plan. No one can help and they lie and tell me I need to upgrade my plan which cost more money. They are deceiving their customers. I've caught them in many lies.

I had a Blackberry Curve. The "alt" key quit working. I called to report it and was advised I would receive a replacement in the mail and I would send this one back. Four weeks went by and no replacement phone so I called customer service to report a new problem and to find out about the replacement phone. I was transferred a few times. Every time I was transferred, the individual was either rude, did not know how to help me. So I asked to speak to a manager.

A gentleman named Leslie gets on the phone and I explained to him the situation and how unhappy I am and that I have been a loyal customer for 10 years. His response was, "Sorry, you have been transferred so many times," and that there's no way that his employees where rude, that it was me. I said, "Excuse me." I then asked for his manager and he said, "Sure," and gave me a 1-800 number but it was to a automotive supply store.

i was furious at this point so I called back to customer support. A female answered the phone and placed me on hold after learning I wanted to cancel my contract. 45 minutes later, I hung up and called back one last time. A very nice and helpful man assisted me, waived my termination fee and allowed me to port my number. What's happened to this company that praises themselves as one of the elite in customer service? I almost feel like when I called, the guy from the Discover Card was answering the phone.

The service is very poor. When I call to complain, they transfer me to other operators and when the call gets cut off, I call back and the same thing happens over and over. The charges are outrageous. Consequence is loss of business, customers think I cut off on purpose when I'm talking to them. I can't use either the radio nor the phone in my office desk, I have to move to a different area, I have been using different phones. It cost me too much for the service and the service is bad and very expensive. They do not deliver what they promise and you cannot complain to no one.

I cannot get Sprint to make my account correct. They will not replace my phone which was not working properly within the 2nd week of my purchase of product. I called their customer service dept. and spoke to 3 different people who would not rectify the problem. I followed up with a letter to their legal department in July and to date, have not received any response.

I am interested in ending my contract with Sprint without being charged the early disconnection fees. I have terrible service through sprint resulting in thousands of calls that never come through to my phone. And when these callers have left voicemails they often times do not go through for hours and sometimes don't come through for an entire day. The same has happened with text messages.

I tried to change my phone, and also after changing phones, replaced my new phone in hopes of it having better service. None of this helped. Also due to my very poor service I once called 911 in an emergency situation (witnessed a man being viciously beaten) and my phone would not work because of an intermittent signal, and then got a loud strange busy signal that blasted my ear drum and wouldn't stop until I removed the battery from my phone. I have called Sprint about all of these situations and they have offered no solution.

Over the past 12 months, I have found it almost impossible to have a cell conversation without problems. Either the call gets dropped or the quality is so bad that I have to hang up and call from a land line. The same goes for my assistant and my husband. I cannot even have a conversation with my assistant when she is in the field and needs my help.

What's worse is that recently, during a call to customer service to ask a generic question about an out-of-service phone, the customer service rep incorrectly cut the service off to my assistant's phone. We no longer have a land line and our corporate calls are all forwarded remotely to my assistant's number. It took four days to get our forwarding rerouted to another phone and 12 days for Sprint to get my assistant's phone re-activated. When our main phone number was called, customers received a message that sounded like we were out of business.

My first phone (Samsung Moment) never seemed to hold a charge and service was sketchy. Finally, I took it in to get it fixed the end of August. I received my new phone around Sept. 3rd. I didn't take it in to switch things over until my sister that was visiting from out of town went home. I was able to use the phone sporadically.

I took the "new" phone (refurbished) in on Sept 9th to have everything put on the new phone. But on Saturday, Sept. 11th, it was a dead phone, nothing! So much for "new = refurbished"! The guy that had helped me on the 9th was there (Kings). I told him what happened. He told me that's been happening to their phones! I asked for a "new" phone!

Now I'm waiting again, for a "new" phone! Refurbished isn't "new". So, now I'm waiting on my 3rd phone! This is horrible. I'd just signed a contract with Sprint, now I'm wishing I hadn't! New should be new, not refurbished. They're giving you used goods, when you paid for new! I really would like to have what I paid for, a new phone!

I got a plan with Sprint 8 weeks ago. In 8 weeks, I have gotten 14 cell phones and none have worked. I keep calling them but I'm still not getting what I'm paying for the phones I have now had for 3 days and had to have those fixed.

I spoke with a Sprint PCS agent online. I ordered the Samsung Epic 4G with the unlimited data plan with 1500 minutes. I went to activate the phone and there was an additional $10/month charge for data on the 4G phone above and beyond the unlimited data plan. And we don't have 4G coverage in our area. So the unlimited data plan isn't really unlimited and they do not say that at the time of the order. I added another $120 year to the cost of the phone which is a ripoff really when you don't even have 4G coverage.

I purchased a new service, phone, and accessories online at Sprint.com. Their Sprint free guarantee states you have 30 days to cancel for a full refund. I received the device on 09/07/10 and activated the service. I didn't get much reception so I returned the device at the store and cancelled the service on 09/08/2010. The employee there Amy ** told me my refund would show in my bank in 24 hours.

On 09/10/10 when nothing was showing, I went back to the store and another employee told me it should show in 24 hours, but that their systems were down and I should drive to another store to have them check the status. At the other store, their employee again told me it should have gone through in 24 hours, but I'd have to call for the status. I called the Sprint number. The first person I spoke to told me it should have shown in my bank in 24 hours, and he would call their financial accounting department to have them expedite this. He then came back and said that they told him that they have to wait for the last day in my billing cycle to refund the amounts I paid for equipment and accessories. I then asked to speak with a manager.

The first manager told me that they do that because sometimes people don't pay for ringtones and such they purchased. The line then disconnected. I called back again and asked for another supervisor. This time I was told that the payment went through as a cashier's check, although it was a debit card payment and that she would get that corrected. She then came back and told me that they couldn't process the refund yet. It's because they have to wait for the device and accessories to get back to the warehouse and be scanned in. She transferred me to another manager where again I was disconnected.

I called back and spoke with another manager. The manager told me that when just an equipment refund is run, it shows at the bank within 24 hours. But because this is a new service purchase, it went on my bill and I made a payment on that bill, and it could take 2-3 billing cycles to be processed. When I questioned that because the refund policy at Sprint.com does not indicate any of that for the Sprint free return, he told me it would not. He said that is just in the handbook they have for how to handle these calls. At this time, other than the first 4 employees I talked to, who all agreed that it should have processed in 24 hours, I have gotten a different answer each time I call. I feel that they are very misleading in their refund policy they post, as it does not indicate 2-3 billing cycles for the refund. I also feel it is very unethical. Even though they are aware that more than 1 employee thinks that the refund will process in 24 hours, they are not willing to honor that. I put the store address into the system as junk corporate address.

It started over two months ago with my phone (HTC Pro Touch 2). I was dropping calls, super slow, screen would blank out, freeze all of a sudden, texts would come in hours or days later, etc. So I went to a Sprint retail center in Harlingen, Texas to resolve the problems. They told me I needed an upgrade in software, a PRL update I believe. So I took the update. It worked for a while but then it continued to act up and started doing the same thing. Believe it or not, I have to work for a living so my time is precious. I work five days a week all different shifts, graveyards, mids, mornings so standing at a Sprint store for an hour or two is not on the top of my list of favorite things to do. Now, I have a detail in Casa Grande, Arizona which means now I will be working 6 days a week, 10 to 11 hours a day. Not much free time here.

While here in Casa Grande, the phone is still not performing the way it should. I'm still dropping calls, phone is freezing for long periods of time, texting is a nightmare, phone shuts down by itself, etc. There is a local third party retailer here in Casa Grande (E Systems Management xxx-xxx-xxxx Tracey ***), where I stopped by to get this issue resolved. Tracey said she would have a tech look at the phone. This store leaves much to be desired when it comes to quality customer service. Tracey said there was something wrong with phone, go figure!

She orders a replacement for me. I get the "new" refurbished phone. Well, here we go again, same issues! Nothing has changed! I contacted Tracey again, not much service here but one of the other reps, Juan, actually took a moment to try to advise me of other things I can do to resolve this constant problem. He suggested I contact the Sprint customer service department and advise them so perhaps they can get another phone.

On September 9 of this year, my ordeal starts. I called Sprint at approximately 11:30 in the morning and spoke to four different reps for a total of more than an hour as they were passing me from one rep to another. I can't remember all people but some of the names were Sherry, John, Monica. From one department to another. I finally spoke to someone in the tech department. They stated to me they could see all the problems I've had on this phone. They even credited me $30 for the headaches. I have been trying to do everything their (Sprint) way by doing the PRL updates, seeing the tech, whatever they are asking of me. All I wanted was a phone that works!

A Sprint rep stated she would call me back and let me know how they would resolve this issue. She called me back a couple hours later and told me she said had good news. Sprint would swap my phone for another model, one that works. Another rep named John, I believe, stated to me all I needed to do was go to the Sprint store in Casa Grande and they would swap out the phone to another model. I specifically asked him, "Are you sure?"

So all I need to do is go to this store and they will know what to do? "Oh, yes Mr. S, they will read the notes on your account and they will take care of it." I immediately jumped in my vehicle and headed there. I spoke to a rep there and he looked at me like what are you doing here? "We can't do anything here for you since we are not a actual Sprint retail store!" Are you serious? Can you feel my frustration now? Would you be frustrated now? This is my only day off and I'm running around taking care of this? He prints me out a map, which I still have and states I need to go to the Sprint store in Chandler, Arizona (45 minutes away).

Before I leave to Chandler, I contact the 800 number for Sprint again and inquire to this so as not to waste more of my time. The rep this time was very understanding and told me she was reading thru my notes and she would get me a month of free service for all the frustration and confusion. She then called the Chandler store and advised them I was on my way to get a new model phone and everything would be on my notes account when the reps would look at my account.

So here I go 45 minutes to Chandler to the Sprint store (#546, 890 N. 54th St, suite A1). I arrive there at 4:20 pm and there is one rep with three people waiting around the store. I was never greeted or attended to. The rep, Brittany, had her hands full trying to activate a new account. There was one rep at the sit down counter towards the back of the store but he was helping someone as well. Brittany finally says something to me after more people walk in, now she puts me on the help list.

Shortly thereafter, Brittany attends to me. I told here why I was there with my phone issues. She takes my phone number down and goes to the back to speak to someone. She comes back and starts attending to someone else now, what the? I inquire to what is going on, she states a manager needs to talk to me. Here comes the so called manager of this store, Francisco *** xxx-xxx-xxxx. If he is representing the Sprint image, wow, there is not much representing going on here. He was dressed in a wrinkly t-shirt, had spiked up, just got out of bed hair and a hostile crappy attitude with me. I calmly told him what was going on and he flat out told me there was nothing he could do, period! "It doesn't work that way here," is what he stated.

So needless to say, I am at my wits end. I am beyond frustrated and fed up! We start arguing inside the store with people there. People are overhearing my story and his response. Funny because later the same people told me "you have so much patience and this is the way Sprint is." Wow! Francisco told me he would be right back as he needed to check something. I used one of the demo phones to call Sprint again! I spoke with Arian, account manager #xxxx, hoping she would help me. I explained everything to her and she could see in the notes part of my account this was an ongoing problem. The only thing now is she will not swap phones for me. Strange?

The other Sprint reps had no problems swapping my phone for another phone but she is? Now I am beyond sense, I can feel my heart beating faster and my blood pressure rising and rising. I am traumatized and disheartened by now. She offers me to resign my contract for another 2 years but on another phone number I have. I have a total of five phones with Sprint and have been a Premier customer for many many years. She states she will give me an extra $70 discount off towards any phone, like a bonus. I would still have to do the rebate too! Wow! How would you be feeling now? Are you kidding me? All I wanted was a working phone, that's all!

Now I'm being taken advantage of in my mental state. I feel I have been coerced and deceived. I finally succumb due to my frustrated mental state of this long and unbelievable ordeal. Arian stated this note would be under number X-xxxxxxxx. I cant describe the way I am feeling now. I am in shock and in awe. I never wanted to sign up for another 2-year contract and believe I was bamboozled. Arian said I would have to apply for the rebate but it would be a miracle because it was tied to another one of my phone numbers that was not eligible for a rebate but told me to refer to the notes number she gave me so "hopefully" the rebate will go thru.

At the end of our conversation, Arian asked me, "Are you completely satisfied with my service?" I responded to her no, would you be? Here I am trying to resolve this issue for a month the correct way, now on my only day off I'm running around taking care of this, now on being swindled into a 2 year contract and I have to pay for a phone? Arian got really upset and told me to hang on as she got another supervisor on the line. I waited and waited on the phone, I even showed Francisco and Brittany the phone to let them know I was on hold. Well it was more than five minutes on hold now and all of a sudden the phone started beeping, you know the disconnected signal.

Francisco offered to help me with my "new" phone now that Sprint just got thru taking advantage of me for. He activates my phone and hands me my bag and sends me on my way. Now it is past 6:30 pm! Wow, I have been at the store for over two hours now. What a great day, don't you think! I do not want another 2 year contract, I want my promised free month of service and my money refunded for this phone I purchased.

I have been with Sprint, for a Data card since about Jan. 2008. Jan. 2010, I became available for an upgrade. I called my salesman, Barry ** and made sure if I upgraded that my data plan would remain the same, which was a unlimited data plan for my aircard for $49.99. So I purchased a 3G/4G Overdrive device for $149.99. After about 45 days approximate. The device stopped working and it was replaced. Also during this time, I experienced some very slow download speeds, and after multiple complaints, Sprint found several problems at a communication tower near me. Then when I returned from vacation in late June, the device failed again.

From past experience, I knew I would be down awhile because of Sprint would make me jump through hoops to get it replaced, so I had my my aircard which is much slower, from pre Jan. 2010 turned back on, until we resolved the device problem which took 2 weeks. And at one point they even wanted to charge me for the replacement. So, after the device was replaced, it was put back online and everything was fine until I received a bill for $633, of which there was $500. In overage use of data. Come to find out, the person that put my device back online changed my data plan to a 5GB cap, for $57.50. So less usage at a higher cost. They tried to tell me that I agreed to this. I asked to hear their quality control recording of the conversation. They had none, only the transcript that was entered into my account, which I told them a agent could type anything to their advantage.

After all this, it finally escalated to a Shola **. She continued to tell me that I had elected to change my plan to the less data at a higher cost. I told her I hadn't and insisted on putting the original plan back. She said she couldn't because it no longer exists, and once I left it, I couldn't return, and I insisted that I never left it, that they had slammed me.

After a couple of weeks of stringing me along it was passed to a Kindra **. After some time with this representative, I was passed to a Ethel **, Manager of Dan. After all of this I finally contacted a person at Overland Park, KS. Corporate headquarters and was told that a person called Wendy would handle this now. All of a sudden, there was a $500 credit on my bill, but the bill was still $12.75 over what it should be, and has been for 2 years straight. And the date plan still had not been changed. I then was handed to a Ryan **, EHC/VOC Supervisor. He more then agreed to terminate my 2-year contract that was only about 7 months into it without any penalties.

Oh, this Bryan told me that Sprint can change a plan whenever they feel like it, and they decided to end my unlimited plan after I had spent $149 for a new device and started a new 2 years contract with them. I can't believe this is right that the plan should only be able to be changed at the end of a contract, not in the middle of one. I am now stuck with a device that cost me $149. That can't be used with any other company, and the expense of getting a new Internet provider at the cost of $200 installation. All this because Sprint has all the controls over the consumer. Isn't it funny that when this started, I changed the plan, and at the end they admitted to changing it on their own in the middle of a contract. Appreciate your time. I have all the e-mails that led up to this.

Actual loss $361.75. But much more if you consider my hassle of 2 months and the loss of a plan that I had kept for 2 1/2 years. Hard to put a value on this, but its quite a lot.

I have been a loyal customer of Sprint for over 10 years. I've been using prepaid phone cards to call Jamaica to talk to my handicapped mother for 10 years. Two years ago, Sprint had been charging me for the calls to Jamaica as if I was not using prepaid card. When I tried to resolve it, I got the run-around, the charges kept adding up. My contract got renewed without my consent. I got charged for activation when it was free. I tried to resolve these problems with Sprint, but my efforts were proven futile. Please help me remove these charges and bring back fair treatment to the customer. Thank you. These unfair charges and treatment caused financial hardship to me and denied my mother of her full amount of medication and less communication with my disabled mother. In the month of July, my stress level was so high my blood pressure went up to 254/130 that caused me a mild stroke. Now I suffer from high blood pressure. These illegal charges are making my life difficult.

My mom had an account with Sprint, (cell phone) with 3 lines of service. These lines were for my mom, my dad, and one for myself. The contract she signed had been up and never renewed because we were undecided about keeping the phones. In May of 2009, my mom died from a massive heart attack. I called Sprint and asked them for a final balance due on the phones. I told them what had happened and that we wanted to cancel service with them. They said, "Don't worry about a thing. We're so sorry for your loss. Just send in the remaining balance and everything will be taken care of." We sent a check for the final amount due, the phones were shut off, and I figured that was that.

Four months later, my dad gets a bill in the mail stating that he has not paid his bill in 4 months, they had just turned off our cell phone service, and he owed them for 4 months of service due immediately. I called customer service explaining the situation that took place in May, and the conversation I had with a Sprint representative at the time. They said that no one would have handled the account this way and that I would have had to have sent them a copy of my mom's death certificate. Are you kidding me? (I said) I did everything that was asked of me to handle this situation properly and I told them there would be no more money sent to them. If the cell phone were never really turned off for those 4 months, we never knew because we got new phones and service with someone else.

The cell phone service was in my mom's name, but my dad has been turned into collections for this so called outstanding bill, and I am the one who gets the collection calls, on my phone, at least once a month. I know that this just isn't right, but what do I do about it?

On or about Dec.31, 2009, I upgraded my cell phones. I have been a Sprint customer for many years prior and when I went for an upgrade in Dec., I bought the everything plan along with the international direct connect. I also had a second line waiting until I was ready to add it. In February, I bought a second phone and ask that I would like the smallest more economical plan for me on this phone, whose number is ** because this phone would remain in Brazil with my girlfriend.

I asked for the international direct connect for this phone but I also asked for a block to be put on this phone so that no one could make outgoing or receive incoming calls on this phone. I was told that that would be no problem so this is what I agreed upon. Only the international direct connect would be used on this phone. I ask that the phone be blocked because I did not want anyone using this number for calls because if they did, it would come back as roaming and I wanted to protect myself from this happening.

For the first few months it was good, I stayed in Brazil for about four months and my services were interrupted because I was receiving bill from Sprint charging me for direct connect which I was paying for. When I returned to the United States, I went back to the store where I upgraded and took care of the problem. My services was restored. The following month, my billing came again, this time for the first time, I see that they are now charging me for numbers made on the phone line that was blocked by the sales person who sold me the plan. I never authorized anyone to unblock this line and calls were allowed to be made on this line by my girlfriend's children unknowing to her or myself. This is why I asked for a block on this line because I did not want this to happen.

I am not responsible for the error made by the people working for you, I do not have a problem paying for the plan that I bought from you. But for errors that I have no control, I am not responsible and will not pay. Again I have been a customer with you for a long time and I regret the actions I have to take if this matter cannot be resolved. I have been instructed to write to the BBB and also to my Attorney General. I did go back to talk to the sales person who sold me the plan and he acknowledge that he gave me the block plan.

I have a case number regarding this complaint. My primary cell phone number is **. It is my deepest wish that this can be resolved. I spoke to one of your people who said that they were willing to take off 50 per cent, but this is not my fault and I will not pay anything as I cannot afford to pay this outrageous bill. If you do not want to resolve this matter, please release my contract and I will try to find another carrier.

I just got back from a 5 day trip to Mexico and was informed that during my stay my phone downloaded data and the amount charged for that download was almost $1100. I told customer service that I never used my phone for the internet. As a matter of fact, I have been within the last year to Bolivia, Peru, Japan, twice to Europe and at least none times to Mexico and never ran into this problem.

I was told that I was supposed to call Sprint and let them know that I am leaving the country. I'm saying it's none of their business where I am going. I haven't done in the past and I won't in the future. As I mentioned above, I never, ever had any "download charges." I was also told that the phone itself updates without my request. If this is such a smart phone, it should have known to let me know before it does anything like this. I will not accept any deals off 500, off the bill. I will absolutely not pay this bill and they can take me to court over it. Furthermore, if I find out that they screw with my credit I am ready to take them on and I am sure there will be some lawyer out there that might be interested in this case.

In April of 2009, I purchased a HTC Touch Pro 2 from Sprint in a store in Corpus Christi, TX. Since the purchase of the phone, I have had to return the telephone and have it replaced by a new one 8 times. Each time, I was without full functionality and service for extended periods of time. In November of last year, I was laid off and my cell service payments were behind. In January of this year, I attempted to rectify the balance that I had been carrying over as a result of partial payments and bring my balance completely current. I was given a number that was supposed to bring my balance current on 3 different occasions as every month my bill seemed to double even after the large lump sum payments have been made.

In April of this year, I switched over one of my lines to a connection card. Since April, I have had 3 different cards as each card that I have purchased has not been able to keep a consistent connection to any computer system that I connect it to. I have taken my card and phone into several Sprint stores for repair and each time the card was replaced. In June of this year, I called and asked to have my service for my connection card cancelled due to the lack of connectivity and terrible customer service I received in my attempts to rectify my issues.

In July, I called customer service and requested research be done on my account to give me an accurate account of my charges. I never received any resolution. I received a bill that was over $400 and refused to pay it until an adequate explanation could be given to me by Sprint. Although I have been a Sprint customer for over 10 years, I was told that a fee would be assessed to my account each month if I did not allow for auto-withdraw from my bank account.

I refused to pay this fee as it should be my decision how much access to my personal funds I allow other people to have! Sprint has not given me an accurate bill and years and I should be allowed to control how payments are made. I have been attempting to cancel my service altogether for the last week and I was informed that I could not cancel my service as my account has been sent to a collection agency. The agent acknowledged that the phone calls were made but informed me that since as of today my account was sent over, the attempts that I made every other day prior to today were null and void.

The balance has now tripled on my account and that amount would be due in full before a cancellation could be made by Sprint, otherwise I would have to wait until November. I would be charged for services as if I still had them although my services were disconnected in July and part of the $613.00 balance included late fees for the two months of connection card that should already have been cancelled as well as late fees and the bill for the entire month of August during which I had no service.

Each time you attempt to call, you get a call center in a foreign country, a new person who gives you completely different information and I am hung up on at least 3 times. I have not had one incident in the last 12 months where I had a first agent, or first call resolution to any of my issues. I am frustrated with this situation beyond reproach and would appreciate some outside assistance.

I've been a customer for 12 years. On 06-03-10, Tony (supervisor at Sprint) talked me into changing my plan to an unlimited text messages and pictures for only an extra $5.00. He forgot to put it through. My next bill did not reflect any of the new plan but a higher bill. I spoke to Rochella (supervisor). She apologized and said she saw the notes but he forgot to put the plan through and that she will adjust everything and give me an adjustment of $126.16. She also said to change my plan to $39.99; it included unlimited text, pic, and free minutes from 7pm-7am.

My next bill never showed this plan. I spoke to Lauren, a very rude supervisor who didn't listen, kept on talking over me, and said the plan is not $39.99 but $49.99. I was being charged $49.99 and still being charged for text, pic, and after 7pm even with the full charge. I received a call from another supervisor at Escalation Desk, Tiffany, to call her because I asked Lauren for the headquarters address (Overland Park, KS) and Tiffany wanted to resolve it, so I don't write the letter.

I called her 4 times, once on Thursday (same day she left a message), once on Friday, and twice on Monday (today). But she never returned my call. I am officially filing a complaint to have all the charges reversed, before I leave Sprint for good. In my opinion, Sprint is nothing but a liar! They took my money and never reimbursed me for any of their mistakes. I refuse to pay a penny starting June 3, 2010 until now!

Sprint allowed an ex-boyfriend to access my cell phone account and go around changing my pin number and security question. Within one hour of me changing the information after, he threatened me and I shut his phone off that was on my plan. I've asked for credit to my bill for his portion. They refuse to compensate me under the privacy act, which would allow me up to $5000 in damages. I asked for a credit of $300 and his daughter's phone taken off my bill. They gave him his phone number on his own bill with a zero balance.

They tried to reach me twice before they allowed him access and got my voicemail. They never waited for me to call back, even though my account said he was threatening me that morning through text messages and refused to pay his bill. I suspended his line. They gave him his number and ignored my security changes. I even had Sprint mark the account that his phone was stolen so he couldn't activate it (I paid for it) and they even gave him his phone. They won't respond to letters or e-mails.

I'm stuck with his portion of the bill. I'm stuck with his daughter's phone for 2 years. And he has bad credit and couldn't have gotten his own line, therefore my leverage to get him to pay his bill. Now he has his own account starting fresh and I'm left holding the bag, plus the humiliation and embarrassment when he threatened me. Then, he sent a text from the same phone I just had shut off saying, "Nice try!" as if to laugh at me. And now he is sending text messages that I will never get my money for his portion or his daughters. Sprint was supposed to protect me. They violated my rights under the privacy act by letting him get by all of my security codes. Even my mother shouldn't be allowed to do that unless I gave her my pin. My rights have been violated and they won't even respond to me.

I had been with Sprint for a very long time and I had paid on time every time a payment was due on my corporate account. So, I went in to purchase a phone because my husband wanted my phone and he couldn't get one like that one anymore. I bought a phone and renewed my contract. However, my phone started not receiving calls from anyone. I would just get a missed call then I would return the call or send a text.

I went in and asked them to check my phone but they said my phone was okay. But I could not receive calls so I got frustrated with them because I had insurance on the phone and they could have just exchanged the phone for a new one but they wouldn't so I terminated my service at Sprint. I thought I would only have to pay for mine and my son's termination fees because I knew that we were probably under contract.

However, when I got my bill it was for all 4 phones. I called them asking who authorized the contracts on the other two phones but they could not tell me. What they could tell me was that the contracts were authorized according to their computer. I also found out that my husband's supposed contract was just two days away from expiration when we changed providers. However, they charged the whole amount for the termination fee without taking anything into account my being a good customer or for my reasons for leaving the company in the first place.

The other phone was the same phone that that person had received at the time of starting business with them as far as I knew because I did not remember her ever receiving a new phone or authorizing a new contract.

We have a family plan with 4 subscribers. We went in to the store to add one of our children to the plan, which should have been an additional $9.99 per month. With the additional phone plus the insurance (and we were told that there would not be an activation fee), the bill should have been $190 "tops" for the first month. Instead it was $402. My wife has spent close to 3 hours on the phone today and has spoken to/been transferred/ to 4 people that I know of. She's on the phone now trying to explain that there is no way on Gods green earth that the bill could be so high. But it never fails. We don't seem to have ever added or made changes to our plan without Sprint jacking up the billing. It's just unbelievable.

On Saturday, August 14th 2010, I called to have my sprint service disconnected as I could no longer afford the service and was looking to lower my bills. I asked if there was any help I could receive as far as lowering my bill or changing services, and I was told that there was nothing I could do as I was not eligible for any type of help or discounts. I then advised the rep on the line to cancel the service as I could no longer afford a 150.00 bill, she advised it would be done.

On Monday, I gave my blackberry 8330 to a friend to activate on her line because she lost her phone and needed one to use when she went to activate it. They advised her that they could not because it was still attached to my account. I called sprint Tuesday at 12:00 am eastern time on August18th and was told by the first rep that I talked to that they cannot disconnect service when requested. They have to wait until the end of the billing cycle to do so which is the 22nd of August and I was not told this in the first place with the first rep.

I was then transferred to Carlos and was told that it has to wait till the end of a billing cycle to be disconnected which is causing me to pay more money and then informed me that my phones one of which I purchased outright with my own money off a friend would be locked to the account until it was paid off and he then told me to hold on. I was then transferred to a voice mail and just left there. The voice mail was for a Brandie, so I in turn left a voice mail to be contacted about the situation. I have been with a number of different cell phone carriers in my day and have never had problems with any of them ever with disconnecting when I requested it. I work for At&T wireless and when a customer calls to disconnect service, it gets disconnected.

That is the customers choice and as far as the phones being locked into the account I never heard that as well as far as me paying for my phones and deposit. So I think they got their fair share of money for those phones. I however was treated so unfair and rude by Carlos who said he was a supervisor. I have never dealt with that kind of ignorance in my life. He jus,t I don't think you understand or things are set in stone and I can't do anything for you. I just can't imagine treating are customers like that where I work all I want is this account disconnected and I want my phones to be used where they want to be used. I would also like a credit to my account for the time spend on the phone talking to them for 45 minutes and not getting anywhere with any of the representatives on the phone.

I know one thing is for sure that I will never ever use sprint again nor will I recommend it to friends or family. I already advised them that I would take this to the FCC as well I don't play games nor am I an idiot. I am well educated and not just your normal customer. I have had horrible service since I moved 1 street over I have not had service in my home maybe one bar and may dropped calls, and when I went to the store they said it was my software. Well they updated my software and still the same thing. So I have had nothing but issues. I want this situation rectified or I will be contacting my attorney.

The camera on this phone is not good at all. Sprint has a 30 day for you to get your money back. Well, I got the run around in receiving my rebate for close to 4/5 months. I got stuck with this phone. The camera is crappy. I bought a camera just because of this. Please, it's not worth it even if there giving them away. They need to take them off the market.

I was told that if I upgraded my phone and renewed my contract I would receive a new HTC hero phone for $50. I just received a bill for the phone and it is $158. The customer service reps at Sprint are insisting that I was never quoted that price and will not let me speak to the customer service rep who quoted me the price and helped me purchase the phone.

I purchased a Blackberry Curve on 1Jul10 for $294. I have been a Sprint customer for 5 years or more and I have insurance on both phones. The Blackberry stopped working on 13Aug so I took it to the store on the 16th and they agreed that the keys were sticking and the phone didn't work. I was told to take it to a service center to have it repaired or replaced with a refurbished phone--neither option suited in order to get a new phone. I was told to call the insurance plan, which I did, only to be told that I would have to pay an additional $100.

This is not fair to me or anyone else. I refuse to pay additional money or accept a refurbished phone. Sprint is a rip off company and should be held accountable for its unfair business practices. My other Sprint phone started dropping calls several months ago and I had planned on waiting up until 1Sep to have it replaced without costing me money. In the last year, I had to replace these phones three times because they didn't work and I'm sure other customers have had the same problems.

I had to buy a new cell phone in July, so I bought the one that was on-sale with my Carrier, Sprint PCS, an HTC Hero. I have trouble with my eyesight, which I told them, from excessive amounts of time in front of my computer, so I asked for Tech Support. They were not nearly eager nor receptive as they were when I bought it, so they put me on-hold from the beginning of each call, transferred me to someone new, even though there were "in the wrong department" and many of them wanted to learn from me how to work the phone.

Quite often, while on-hold, the connection was lost, so I had to call back and start over with the same runaround every time. The techs were not fluent in the phone and they gave me different answers to the same items we did go over, so they confused me quite a bit. Because I know computers very well, I quickly learned my new cell phone/mini-computer, but still had questions over new items, such as WiFi and WEP. Techs were often repeating my question to me, saying "What? " a lot, then reprimanding me for "yelling" at them. I still have questions about the phone, but have had too many bad experiences with their Techs to ask for help again. I got a similar runaround from HTC Tech Support when I contacted them for software and help, too.

I think they treat all their customers the way they treated me, so they are abusing people who certainly don't have to take it, but do because they don't know their rights and how to file a complaint with Consumer Affairs. Deliberately infuriating customers over the phone is what they both did, so I want to bring it to your attention. Stressful, three full day's equivalent of lost wages for long hours on-hold over the phone, repeated call-back's and following their misbegotten advice. Translated into dollars and cents: $2,000, not including price and usage of the phone itself.

I got my HTC Evo 4G from Sprint, which I wanted for so long and what happens? The phone's defective! The headset jack doesn't work, the phone freezes frequently, the phone doesn't receive phone calls at time and the phone acts like it has no service when it does rarely. I notified Sprint and they told me that they can't give what they supposedly don't have because they're out of luck (which is nonsense). They would rather make new customers than keep customers. The only option they gave me was to either deal with the phone till they have it in stock, go to Broadway which is an hour away from where I live to get it diagnosed or return the phone and get my money back.

Besides the time, gas and money I spent going store to store looking for a new phone, I paid $300 for the HTC Evo 4G phone. I'm also paying $87.00 plus tax for the monthly bill that I can't fully take advantage of or enjoy. I can't listen to music in my car (I have a AUX wire hooked up to my car) and it's getting in way of my social life.

I complained about the upgrade process at Sprint. I also wanted out of my contract. I wrote to the CEO Dan Hesse numerous times. I never got a response. I filed a complaint with the Better Business Bureau. A guy named Anthony ** (an assistant at Sprint) called me. He was extremely rude and a complete jerk. Anthony yelled and said no to every request I made. It was a complete waste of my time. The worthless, feminine CEO Dan H. never responded to letters or e-mails. So, he has this worthless, rude jerk named Anthony ** call and tell me, "You're screwed and under contract for two years." Do not waste your time with Sprint, Dan H., or Anthony **! It wasted my time. It has cost me money. Sprint will not let me out of my contract. And Anthony ** was absolutely worthless and rude. It will cost me money to leave Sprint and go to AT&T.

My wife and I are in our sixties and disabled and the cell phones we carry are mainly for emergency contact from my 92 year old mother, my 86 year old mother-in-law and our daughter. We own a lot at a private campground in Illinois where we spend our weekends. We've had Nextel all these years for the walkie-talkie feature that they provided and never had a problem anywhere. When it came time to update our phones, we told the salesman that we no longer needed the walkie feature which would make the phones thinner. So they guided us to Sprints phones which we accepted.

Unfortunately, I had a disabling medical condition develop and was doctoring for months and we were not able to get to the campground. My wife and I are in our sixties and disabled. The cell phones we carry are mainly for emergency contact from my 92-year old mother, my 86-year old mother-in-law and our daughter. We own a lot at a private campground in Illinois where we spend our weekends. We've had Nextel all these years for the walkie-talkie feature that they provided and never had a problem anywhere. When it came time to update our phones, we told the salesman that we no longer needed the walkie feature which would make the phones thinner. So they guided us to Sprints phones which we accepted.

Unfortunately, I had a disabling medical condition develop and was doctoring for months and we were not able to get to the campground. Once we got out there, we found out that the Sprint phones do not work at all! Not only do they not work at the campground, I received a phone call from someone in my own town and it would cut-out every tenth word. I went back to our Sprint store and they said that the only thing they could do was to switch us back to Nextel and phones which would cost us $300+ each. If we cancel the contract it would cost us $200 per line or a total of $400. I don't have that kind of money to throw around on a fixed income.

The Sprint store called me back and told me to bring it to another store nearby and they will test them. I did, and they said that they updated the software. When I got home, my wife called me on her cell to my cell and it was cutting out and we are in the same house. It had 0-1 bar, that's it! I called the store over my cell and told them the problem. "It was cutting-out talking to him?" They asked if I tried it outside. I said, "You mean that I should go outside of my home every time I want to use the cell?" They then told me that probably the phones needed to be sent out, sent out where?

All I ask is to have the least expensive phones: no text, no Internet, etcetera so that we can use them in confidence especially in emergencies. When I called Sprint's customer service and spoke finally' to a supervisor, all he kept saying was "Sir, was it your choice to switch to Sprint?" No matter what I said, that was his answer. I told him that "all you are doing is reading from a book" and I hung up on him "thanks for nothing." My question to you is "where do we go from here?" Sprint/Nextel seemingly gives out phones like they're candy but when someone has a legitimate reason, they get the run around? I don't understand Sprint's philosophy? Make a long-time customer happy or just say goodbye?

I received a call from a supervisor higher up on the food chain after writing an email to Dan ****. Sprint's CEO. To make a long story short, they cannot and will not do anything about the phones. They said that they could send me a device called "iRave" that you attach to the Internet and it will boost my signal at my home. I told them that I have a landline and don't use my cell at home. I sent him an email back stating: "I'm sorry to say that I am not happy at all with the way this ended up. I am sure you could have given us Nextel phones at a very low price, if any, and made a customer happy. I will let my contract run out until I can be released and go elsewhere. I don't have a cell phone to use especially for emergencies.

Let me begin with the call that I placed to Sprints Customer Service on Thursday, 8/5/2010. They had notes on all the numerous problems we've had, with my husband's phone; all the replacements that we've had and all the repairs on his Palm Pre. Customer service had me talk to a Tech Support person who was going to document the current problems we're having with the phone.

My husband, who is having the phone trouble, was traveling on business about 5 hours away in another state, North Carolina. During my call to Customer Service, I was told to have him, go the nearest corporate store to have the phone looked at. Customer Service said that because of the numerous problems that we've had over the last year that we would most-likely get a new phone. Rather than go to the store in Charlotte, North Carolina on a Friday, my husband drove the 5 hours home, to have the store here in Woodstock, GA, look at it on the weekend. The store on Hwy 92, in Woodstock, looked at it and said they could order a part, a proximity sensor, I think. However, they wouldn't have the part until sometime the following week. My husband is leaving again on Sunday night 8/8 for Charlotte without a working phone. The techs at the store told him that they've had nothing but problems with the Palm Pre. This was not a corporate store, so they told him, that all they could do was order the part. No help here.

About 45 minutes after leaving the store on Hwy 92, in Woodstock, I called the customer service line from my Sprint bill (1-877-639-8351). The call started at 7:09 pm on 8/6/2010 with Brandon. I told Brandon that I needed a working phone by Sunday night. Brandon said that he would document that and connect me to someone from the escalating team, who should be able to help me. The lady he connected me to, said there was nothing she could do to help out and connected me to Jeff from Advanced Tech Support, the 3rd person, whom I've talked to at this point. Jeff said he would call a corporate store and see if he could find me a phone.

Jeff, came back on the line and said there were none available. Now, if I were a new customer, wanting to buy a Palm Pre phone, I bet Sprint would have one! Mine, however, would have to be ordered and shipped to my home or originating store. I explained to him that my husband was leaving for North Carolina on Sunday and I wanted it shipped to him at his hotel or to the nearest Sprint store in North Carolina. Jeff told me that, "It can't be shipped to any location but the originating store or my home." I was pretty furious, by this time, and I asked him to get me someone who could take on the responsibility for Sprints product and the customer service related to the product. I have insurance on this phone, so this shouldn't even be an issue!

Mike from Account Services got on the line. He was pretty much useless, had no new information and passed me off to his supervisor Kelsey. Kelsey, did call a few more stores to try to find me one in the Atlanta, GA area, but couldn't. She said there isn't 1 phone anywhere to be found. I asked Kelsey to contact the Charlotte, NC store and have a phone waiting. Her response was "I can't do that!" "We just can't contact any store and tell them what to do." So, now, I get passed off to her supervisor, David, the 6th person that I've spoken to. David, says " Customer service, has no jurisdiction and cannot contact Charlotte, to have a phone ready for my husband ready for my husband without my husband first going to the actual store in Charlotte!" How ridiculous is this sounding?

When I asked, David, if there was someone in the corporate offices that I could contact to get this problem corrected, he replied "even Sprint corporate has no authority to do anything pertaining to one of the stores!" Wow, talk about losing all faith in a company - Sprint, you've done it!! I told David I would be contacting the Better Business Bureau. I also recommended that he should read all the blogs on-line about the poor customer service from Sprint, thousands of them. He said he couldn't do anything, his boss and his boss' boss couldn't do a thing for me. The call ended at 8:02pm, 53 minutes long, with nothing being done by Sprint!

So, here I am. No working phone. No phone available, to me, in the state of Georgia. No way to get a phone to Charlotte, North Carolina, without first going to North Carolina and having it looked at. Then, having the warehouse, ship a phone to North Carolina! No one can take care of any of these problems from Sprint. I'm paying for a phone that won't work correctly and hasn't for the past 2 weeks, a phone that has the extra insurance on it for problems. When asked to be released from my contract, so that I could go get an AT&T phone, I was told by at least 3 of the reps that there is no way that I can be released from my contract without additional charges from Sprint. Yet, Sprint can charge me for service on a phone that doesn't work! Hmmm... Does the CEO, and CFO of Sprint know how the company runs its customer service department?

I have three other cell phones, all AT&T. I had a problem with a button on one of the phones. Eight months after I had bought the phone, AT&T replaced it, no questions asked, with a brand new phone. It took 10 minutes to drive to the AT&T store and 5 minutes to have it replaced! This might be a lesson for Sprint to learn.

I will never get Sprint again. As a government employee working for the State of GA, school systems, I will strongly suggest that we no longer promote Sprint. Regardless of the discount, it's just not worth this hassle. I will blog, contact BBB, get in touch with consumer affairs, call Clark Howard, advocate here in the ATL and anyone else who will listen and read this dreadful experience I've gone through. Don't advertise that you care about your customers; it's obvious that you don't. When will Sprint stand up and take responsibility for its merchandise and its service?

My husband called the closest "corporate store" to our area, this morning. Kennesaw, GA. He spoke to one of the technicians, Patrick, who told him that yes; they did have one in the back. Patrick, also said that if he would not have had one, that it would be no problem to ship one to Charlotte. This was a completely different story from what I had heard from customer service yesterday. This is also the same store that Jeff from customer service had called yesterday and said there were none available!

The technician that helped us out, when we got there was great. Jeff. Jeff said that Customer Service can't really do anything, so we should just call the store with any problems in the future. The entire customer service department at Sprint should be eliminated then. We spent an hour at the store, got the phone programmed, got it home and -- it doesn't work! No speaker!

I'm on my way back to the Sprint store. My time, my gas, my stress level is all worth something. You need to take better care of your customers Sprint! Never again ...

I had been with Sprint for a year and from day one, I had service issues. And a year in, they could not help me and agreed to cancel my contract and did not charge me the cancellation fees, which was very nice of them. I found another mobile phone provider that would provide better service. I called Sprint and cancelled my entire account which consisted of two phone lines. I ported one number and not the other which caused a lot of confusion with billing. I expressed concern about the final bill and was told that there would be no final bill as they bill one-month in advance. The next week, I noticed they only canceled the ported number and not the primary number on the account. I called disconnect services department and they were very apologetic and to make it up for the inconvenience she would put me on the seasonal plan and give me 13 days credit. I thought that was very generous. I asked for a confirmation email as I always do and nothing.

I called Sprint again and was told by the billing representative that what I was told about the 13 days credit was correct. So I didn't pay the current bill and waited for the final bill which would show the credits. Today, I saw my bill online and they increased it to $200.00. I attempted to call Sprint several times and could not connect to a live person and eventually got to the disconnect department. I explained the situation and they said everything I was told was wrong, and they were sorry for their representatives for giving me wrong information. I know they record calls and requested transcripts as that might provide a resolution that I was telling the truth and they could not provide that either. I asked if I could dispute the bill and was told there was nothing to dispute. I currently owe them $153.00, I just feel used and abused by Sprint.

I came in to Sprint office. I was having trouble with my phone. I was told the phone had water damages but later after buying a new phone I found out the phone was fine. I call in to Sprint, spoke with a supervisor. I was told that a $100 would be taken off the bill, which did not happen only $50 was taken off. After calling back several times, nothing was done to fix the problem.

I have been waiting for the return of my cell service since the end of June 2010. This is now August. I had service with them for over 1 and 1/2 years at my home. Now I have no cell phone or data card service. I have 5 different phones on my account and a data card. I call about every other day since June. They open tickets but I still have no service.

I bought two Samsung Moment phones and got two phone jacks and one package of phone covers. We understood it would cost $400 and some for this and family plan and the two $100 rebates would take it down to $200.00. This was put on my bill. We loved the phones. We were awaiting our move into a new apartment so we didn't have Internet accessory or mails coming yet. Two days after the initial 30 days, I find we owe over $800 that we are expected to pay now.

Sprint cannot and will not explain the $400.00 extra charge for equipment. The charge is from the store. The store manager came in front of our sales clerk and typed in something while our transaction was closing on our sale. Now I know why this person came along and interceded this sale without a word to us, my son and I. I am on disability. I am unemployed. My son has a new job, but has to catch up on child support because of years of unemployment. Sprint is demanding we pay this whole $800 bill by this month, the 14th, 2010.They are threatening a service cut off.

In April 2010, I signed with Sprint for cell phone service. The signs were there from day 1. "Customer service" was not in their training book. My new Samsung moment phone never worked right. During a call, it would hang up, call another number or go to email or photos, etc. The screen would not lock during a call, allowing all this crazy stuff. Within my first 30 days trail, I requested my money returned or a new other branded phone that worked. Sprint workers told me that I had to take it to a service center first. Due to health problems, it was a few days before I got there. They wanted to give me a reconditioned phone at new phone price. Later, they took money out of another person's bank account to pay my bill. It's hard enough to get a hold of a doctor without worrying about when the call will be dropped! I still want my money returned according to their 30-day trial period or a better phone model. Thanks for your help!

We are a customer of Sprint for the last 10 years. Over the course of 10 years we had requested that there be a block of the internet on all phones that we owned. It was our understanding that each phone was blocked. After receiving our bill for the month of June and July we noticed there were charges that we did not understand. These were charges that were accrued from the use of the internet. The use of picture mail is free but if you forward picture this contacts you to the internet. After explaining this to the manager that this was to be blocked he told me that none of our phones were blocked. He agreed to delete the previous month of the charges but not the other months. Taking this into consideration we are considering getting a new phone server. The economic damage is that we are paying for a service that was supposed to have been blocked from access.

On May 2010, I received a bill for $600. There were calls charged on weekends because they changed my plan without my authorization, from an old plan for which I paid $40 to one of $100. They said that I authorized the change when that never happened. But when I asked for the name of the person who wrote the comment, they refused, and when I asked for them to verify the conversation recorder, they said that they don't record all the conversations. I spoke with the supervisor four to six days ago who at the end of the conversation told me he changed the plan.

Today I call and they told me that my plan was never changed. They will stop my services because l owe over $300 due to the new plan imposed by them which is $100/month for the past three months. I continue to pay the amount of $60 to $65 to cover my old plan charges. Sprint policy said the contract can't be changed without authorization. But they did. It takes a very stupid person to change a plan from $40 to the same family plan but pay $100. That is not me, I am not the only one that is going through this. Please stop them.

I have been a customer of Sprint for years, and I have become more and more disgusted with their customer service and procedures. Two weeks ago, my phone broke and I spent over an hour at a Sprint store getting it replaced. Then a few days ago, it broke again. I called up Sprint and spoke with a representative. She told me she was going to send me a different phone that would be a much better upgrade. I received the phone in the mail and opened it and it looked like a children's toy phone.

I explained to the lady that I needed a rugged durable phone and she send me something that could snap in half in a second. Then I send my son to the store to get a new one of my old phone, and I end up getting charged full price and fees for everything. Today, I speak with a customer service rep and she pretty much explains there is nothing they can do. I have been lied to and scammed by numerous people at Sprint. After being a business customer for so many years, I am extremely dissatisfied with their company as a whole.

We have three phones. We have had sprint service since 1999. We are now on unlimited service for all 3 phones. My son is in his last year of law school in Grundy, VA. This year, Sprint contacted me because of excessive roaming charges on his phone. They are terminating our service on that phone. There are no customer complaints numbers to resolve. If Sprint is going to offer unlimited, they need to honor the contracts. I pay unlimited on another phone that only uses a hundred or so minutes per month. If Sprint is in trouble money-wise. They will be for sure when they lose all their long time customers.

On July 24th, 2010 I filed a complaint with the FCC which I am escalating to the Consumer Affairs division of Colorado regarding Sprint PCS regarding the following issues:1. Service Coverage, 2. Incorrect Billing (Overcharging), 3. Early Termination Promises Changed.

First, I would like to discuss Service Coverage. I recently moved from Boulder, CO to Fort Collins, CO. Having great coverage in Boulder and seeing online Sprint PCS has coverage in Fort Collins, I chose to stay with them until July 2011. On May 18th, 2010 I inspected our new location and found I had no roaming, no coverage and had to hold my cell phone in a certain way to get any signal (which was cutting in and out). I immediately called Sprint and over Memorial Day weekend, I had a Sprint in-store representative inspect both phones on the account for defects and none were found. During this weekend, I was promised two things: -- Air Wave (at my apartment to help extend signals, which would be provided at no extra cost, but just work for my apartment. This would not help me in the city; therefore I'd have dropped calls everywhere).-- Early Termination Fee for one of my two lines would be waived and I would have to pay $110 to get out of the two contracts (2 for 1 they called it). This is completely acceptable, should I have to pay anything.

Due to coverage that says "Fair" online at my address, Sprint PCS will not just "zero-out" my contracts for Early Termination Fees (ETFs). Instead, they offered the pro-rated amount, which I can accept.

While having that offer, Sprint PCS Customer Care representatives informed me that any dropped call can be credited back to the account. In one day alone, 12 out of 14 calls were dropped due to lost signal either to other Sprint customers, other cell phones or land lines on both phones within the account. There is little coverage where I'm living and owning my own business, I cannot have my primary business phone have poor coverage. I called Sprint in both June and July to discuss getting credits back on my account. The representative said she could not do so, as most of my calls were being dropped (and that would entail most of my minutes were to be credited back).

After filing a complaint on July 24th, 2010 with the FCC, I actually called Sprint back and got a gentleman who directed me to a manager who would be able to work on our ETFs. Before doing so, he tried to sell me that the lowest plan I was on was partly the reason why I have so many problems. I did not accept this as a reasonable explanation for the poor coverage and lack of billing credits needed on my account for so many dropped calls. The manager accused me many times of lying and decided to change my early termination fees to not the original offer, instead now making me pay double: $220 (for both lines), being that I have 1-bar of coverage, which is considered "Fair" coverage on their website. I informed her I filed a formal complaint and need to just get out and find a company for me. I even informed her that the original ETF pro-ratio was acceptable. It was at this point, she said the notes for May did not show the ETFs being pro-rated (which was verified in June by two other representatives) and raised the rates.

Finally, I have contacted Sprint PCS to have an individual come out to my residence to look at my phone and see the coverage. Instead, they sent someone to a cell phone tower and were going to follow back up with me in a week about any news. Unfortunately, that was over three weeks ago. I have not heard anything and no one will verify that I really do have bad coverage and help me with the ETFs. It was not until recently, my year-long problem of no text-messages being sent/received by and to other carriers was actually addressed, but never formally fixed (while I was being charged for it).

In short, I just want a company that works for my family, schooling and my business and actually does not drop 12 out of 14 calls in one day (not to count other countless calls dropped). Instead, I have had to install a landline phone to ensure I actually can get phone coverage at my residence. Ultimately, no ETFs would be great, but should I have to compromise, I would be happy paying the original pro-ratio. I turn now to the FCC and CAs for help with this matter as I am going to pay over $1100 in a service that I do not get coverage, customer support or use for over the next year.

I was a customer of Sprint since 2006 under a 2 year contract. My contract expired in January 2008. I was offered a lower minute plan for more money so I declined. This went on until October 2008 when I still declined a new contract. They put under another 2 year contract without my knowledge or consent. I cancelled my service early January 2010 and was informed I owed $150 disconnect fee. I questioned how I could owe a disconnect fee when I was not under contract and they went back through their records and informed me that I was indeed under a new contract until October 2010. I asked multiple questions and got irate. They eventually waived the $150 disconnect fee. I told customer service that I wanted a simple document that states I am not liable for the new contract since I was never notified or even consented to.

After several heated calls and all the customer service reps saying that cell phone companies have the right to put someone under new contract at their will. I finally had enough and filed a formal complaint to the FCC. The FCC sent a letter to Sprint and Sprint sent a response that the dispute had been settled. It was never settled. As I told Sprint and the FCC I have no problem paying the $139.53 as soon as I get a simple document to relieve me of all liability they could come after me for the new contract. Sprint sent a letter to state I was a customer from 2006 to 2010. I do not see how that protects me from repercussions from the new contract. When I contacted the FCC after a couple months, I was informed the FCC closed the case due to Sprint sending a simple letter to them saying everything was resolved. I still have yet to receive any document to resolve this issue.

I have called on several occasions so they can removed charges in my statement and they transfer to me from one person to another, without solving any problem and leaving me up online for more than 30 minutes on each call and leaving me up online for more than 30 minutes on each call. I ordered two new cellular phones and one of them came with the camera that does not work. I went to the Sprint PCS store and they want to charge me to fix my new phone.

One of the rebates by mail has been approved and the other one was rejected for having the wrong home address, which information is entered into the system by Sprint employees, not by the customer. Also how is it that Sprint can send me the bill for the payment of the purchase of the two phones to the right address and not for my money "rebates refund"? Sprint PCS's employees sell phones to customers telling them lies. They told me that he extended the payment of the purchase of the phone until I got the rebate money and now they are charging me $ 24.50 for late fee. Since June 16,2010, I am trying to resolve this situation without a satisfactory result. We have been a Sprint customer since 1996 and is not only fair that they give me the appropriate service?

I have called on several occasions so they can removed charges in my statement and they transfer to me from one person to another, without solving any problem and leaving me up online for more than 30 minutes on each call.

I ordered two new phones and one of them came with the camera that does not work. I went to the Sprint PCS store and they want to charge me to fix my new phone. One of the rebates by mail has been approved and the other one was rejected for having the wrong home address, which information is entered into the system by Sprint employees, not by the customer. Also Sprint can send me the bill for for the payment of the purchase of the two phones to the right address and not for my money "rebates refund"?

Sprint PCS employees sell the phone to customers telling them lies. They told me that he extended the payment of the purchase of the phone until I got the rebate money and now are charging me $ 24.50 for late fee. Since June 16,2010, I am trying to resolve this situation without a satisfactory result. We have been a Sprint customer since 1996 and is it not fair that they are giving me the appropriate service?

We went there on Sunday, the 25th to copy about 300 numbers to a 2nd phone so that I would never loose them. Instead, this woman didn't listen to me and she erased all 300 numbers on my main phone and put about 7 numbers that were on the second phone into my main phone. Now because she messed up, I'm out 300 numbers and most of them were work related. I'm as mad as hell looking on my records. I pay on the average $200.00 per month for this to happen to me because some person can't listen. I would like something done here. And my question is, if it happened to you, wouldn't you be real mad too? I trust you will get back to me on this matter.

The problem started when I added a third cell phone they promised me that the phone was going to be almost free and when I got the bill they charge me $100 for it. And they also send me a blue tooth that they told me it was going to be free and also a hole-store and also in the bill we get charge for calls we never make. We canceled the internet on our phone three months ago and we still get charge for it.

They took money out of my bank account for my sons bill without my authorization. Last year, May of 2009, I helped my son with his payment by writing him a check. Sprint, then, recorded my information without any authorization, and has kept it. They currently took funds out of my account to pay my sons bill although he had money in his own account to pay for this. In fact, they withdrew the money from his account and then put it back, and then proceeded to take it out of mine.

I have never given them authorization for this. Isn't it illegal to obtain and keep someone's banking information with out their knowledge? Now I have to file a loss of funds at my bank to get my money back. My son told them to refund my money and take it out of his account instead, but they said it was too late. They would not say how they obtained my information, but I bet if I file enough and tell enough people, someone will help me. Just be warned if you help someone out with their payment to Sprint they will copy your info and keep it on their files.

I am using a boost phone and I have an account for Sprint wireless for my computer. Please reprocess your thought on your Sprint payment plan by phone. You should be taking extra steps to provide an accessible plan or someone who pays you for both services and spend incredible amounts of time trying to get through to your Sprint payment plan. Each month I have to look forward to Sprint transferring me to boost to attempt to pay your Sprint bill and all I receive is a computer with no answer or a person who apologizes with no answers to relieving the problem.

I bought a brand new HTC Hero a month ago. I constantly experience dropped calls, frozen screen, and delays while texting. The phone makes conference calls while I'm in the middle of a call without me pressing a button, and hangs up on people. It's a phantom phone. This morning, it wouldn't turn on for three hours, so I took it to the store. They replaced the phone but erased my 900 contacts! This happened at that very location (Manhattan) a year ago! I'm devastated. It will be weeks of work getting 900 contacts back, most of them work-related. I don't know what to do.

I had inquired several times to the woman at the store about backing up the contacts, and she said it's impossible to sync the contacts from the phone to a computer with this model phone (but said there were others that could). She accused me of being paranoid, and said they do this every day, dozens of times a day, and they can easily save contacts to the server and put them on a new phone. Well, they are gone. The guy at the store who was next to her had the audacity to lie and say it just takes 20 minutes or so for all the contacts to appear on the phone since there are so many! Well, now it has been six hours and they are not back.

I Just called and spoke to supervisor Barry, who was very nice, and he said the Hero has 27 known issues. He assured me Sprint would swap my Hero for different model. I was transferred to Jason, escalation manager for account services management team. He encouraged me to cancel and switch to Verizon! He would not listen to my story and said there was nothing he would do, offered no compensation, no phone swap, negating what every other rep told me. He was also the rudest person with whom I've come in contact at any company ever.

I could not believe he told me to cancel service and even had the nerve to say, "I'll be sending you the bill for your early termination fee of $200." That's a quote! They certainly know how to put themselves out of business. I understand why they have such a bad reputation. Verizon's customer service was a million times better, and even though they are more expensive, I am going to switch back to them if this issue is not resolved.

It is going to cost me two weeks of time, money, and work to retrieve the contacts. I am an event coordinator, and spoke with 20 acts over the past three weeks for an upcoming event, and all of their contacts were in my phone. Some of these were pretty famous musicians I had met by circumstance, and I was able to snag their numbers for an upcoming benefit event. I am so upset that I do not have any way to track these guys down again.

Also, I volunteer working with alcoholics/addicts in a detox, and I've lost all the contacts of the people I was supposed to set up with counselors. I really feel terrible. I don't know how to reconcile this. I cannot believe the store rep would guarantee that they would not lose them and then just erase my contacts (again!), and that this supervisor Jason did not even apologize for my trouble, just rudely said that I should go with another company and that there was nothing he could do.

I purchased two Blackberry phones online from Sprint on March 10, 2010 for $163.86. I also paid a $200.00 deposit on March 10, 2010. After having the service for thirteen days (13), we decided that the quality of service we were receiving was not what we wanted to pay for. I returned the phones to the Sprint store at 3754 Hillsboro Pike, Nashville, TN 37215 on March 21, 2010. At the store I was given a refund of $163.86 for the return of the Blackberry phones. And I was told that I would receive my $200.00 deposit refund in the mail. I was satisfied with receiving the deposit in the mail because the representative said it was a protocol.

After I did not receive a check from Sprint, I was worried because I received a bill in the mail the following month saying I owed $634.60. My sister who had access to the account called and talked to someone who stated that we would receive the $200.00 deposit back. It's because we did not have the service for more than thirty days (30). We have been calling Sprint every month because we continue to get a bill every month for $410.93 and they continue to say that they will email and get back with us but never do.

To make matters worse, we have called Sprint persistently to try and resolve this issue. But we are transferred back and forth to different departments and getting the runaround. We received a correspondent from Sprint for a bill date of July 15, 2010 (3 months later) saying that they resolved the matter. And after applying the $200.00 deposit to the $410.93 bill we had after they reviewed the bill, we should be expecting a refund check in the mail for $43.51. Please help.

I have had a myriad of problems with my Sprint Reclaim. I had so many problems with this phone, that Sprint decided my phone was defective.

A few months ago, Sprint replaced my phone with a new phone. Now, the recharger stopped working. I took it to the Sprint repair store and was told that the recharger was shot. They told me that I had to buy another recharger. I was angry and explained that the phone was brand new. They said that the recharger was not under warranty.

Regardless of the warranty, the phone was brand new. I think this is a scam that Sprint plays on customers, charging them outrageous prices for phone accessories not under warranty that are necessary for the phone to function. I should not have been charged to replace a defective part. I had no choice but to pay for the charger, since I use my phone for business, and I needed my messages.

Sprint totally absolved themselves from responsibility and told me to contact the manufacturer, which I thought should be their job since they sold me the phone, and since I pay them a monthly bill. Also, I was given a recharger from behind the counter. It was not in a package. The sales person gave it to me lose, which I thought was odd. I just assumed that he had just taken it out of the package for testing on my phone. The recharger worked and after I got home, I took a closer look at my recharger. It had scratches on it like it had been used.

I am thoroughly convinced, that I was sold a refurbished part. If it was not refurbished, it should not have had so many scratches.

After many emails and phone calls, I didn't receive a satisfactory response from Sprint PCS. They only assumed that I didn't understand their invoicing system. Bottom line is my monthly plan should be $99.99. However, Sprint billed me $299.97 for May/Jun 2008, $289.97 for Feb/Mar 2009, $299.97 for Nov/Dec 2009, and $293.30 for Mar/Apr 2010. Sprint called these "pro-rated charges". I called these legally stealing. When I first signed the contract on May 2007, they charged a month in advance.

And every time since then I had any change in my plan, they charged again a month in advance, on four different occasions! Why? And then they hide under the excuse that I don't understand their billing system. Really? Sprint told me that their billing system was very smart and there's no reason for them to remove any of those pro-rated charges. But Sprint's billing system is far from smart. I have been "baby-sitting" their invoices since 2007 and found many errors, including text message charges on a data card. Sprint's slogan "we value your business (money) and appreciate the opportunity to address your concerns" is just a facade.

Well, I get this bill in the mail saying, I owe them $608.64 for a Sprint bill that I never had. I will not pay a debt that is not mine and they said that they will hang up on me and they hung up. I called back and they did again. I tried to call once more and the man told me he would put a note in it, because I did not have Sprint. They are trying to mess up my credit and I will keep fighting for it.

I've been a Sprint phone and mobile internet customer for years. I always paid my bill on time, in full. I had a 3g connection card until December of 2009 with unlimited data usage. When Sprint advertised that they had 4g (faster) service in my area, I switched to 3g/4g service. 4g is unlimited data, but the 3g service is limited to 5 gigabytes/month. However, since I started 4g service in December, Sprint has been unable to connect me to the 4g network and I must use the 3g network. I only use the mobile card at home and at work, both areas that Sprint claims have 4g service but I am unable to connect to. The problem began in April of 2010 when I was charged $7.80 for 3g over data usage. I paid this bill but in May 2010, the 3g over data amount was over $80.00.

I began contacting Sprint customer service and technical support in May 2010, in an attempt to resolve this. But after hours on the phone, 3 new modems and several uninstall/reinstalls of their connection software, they were still unable to connect me to 4g. In June of 2010, the 3g over data charge was over $180.00, the total amount is $268.12. I made many calls, lasting hours, to Sprint customer service in a sincere effort to resolve this (I have notes with dates and times). Lower level customer service agreed that my complaint is valid and Sprint advanced technical support has stated to me that they have a problem with two network towers in my area: Matteson, Illinois and Park Forest, Illinois.

Since the amount of the dispute is now over $150.00, I have to be referred to a higher tier of customer service who simply denies the problem, denies the dispute and demands payment. My phone was shut off on July 4th without notice and the internet card was shut off on July 13th, also without notice. Sprint is claiming they have made many attempts to contact me and I have been unavailable, but quite the opposite is true. As I said, I have notes with names, dates and times of hours of calls I made to Sprint starting in May of 2010. So I would love to talk to an attorney regarding this.

Sprint sold me a wireless access and told me that it was bound to my existing unlimited contract when in fact they used a 5Gb limit contract. Over 600 dollars in overage billing.

My husband and I purchased 2 HTC Touch Pro 2 phones in Nov and Dec 2009. We have had numerous problems with these phones. Freezing and not functioning properly weeks after purchase. Sprint has changed out these phones numerous times and we have spent hours upon hours in their stores getting repairs and rests to the phones. We have both had our phones swapped out 3 times each. Sprints files to not match and they are telling us how many times the units have been replaced. Now we have had enough and are demanding they swap out the devices for something comparable that works.

Sprint is taking a stand that they will replace the device as many times as needed. Our argument "How many times is enough?" We contacted corporate and even filed a better business complaint. They still stand behind this. They did originally offer to replace mine and not my husbands. That was different from what corporate told us they would do when speaking to them. We advised the manager we would think about it and get back to them. They have provided incorrect information in the better business bureau complaint stating we declined. We simply wanted time to determine what to do as this was different info than what we were told would happen when we go to the store.

They have now told us they will not give us any replacements. Our phones do not work most of the time and freeze to the point that you can't make or answer calls at all without taking the battery out, resetting the phones and turning them back on. These phones with no contract were $579 each. They have refused all reasonable resolutions. They have also told us that if they swap out our phones we must renew our contracts and update our plans.

We feel this is unreasonable as this issue is not our fault. They also stated we can send the phones back to HTC for repair. HTC will take almost 2 weeks to repair or replace the phones and we will have nothing during that time. Once again, not a reasonable resolution considering we have been good customers for 9 years. This has been a super stressful situation as we have phones that don't work that we pay service for. We have spent hours upon hours in the stores and on the phone. The answers from corporate differ from what you get in the stores and are very frustrating. Even with the replacements, the same things and problems occur days later. We do not have that kind of time and we feel we have done our part in trying to resolve the issue.

I have always dealt with pay as you go phones but as my daughter is getting older and going out more, I needed to have a phone that would allow me to make calls without worrying about minutes running out. I rarely use the phone at home much less a cell phone. Nevertheless, I decided to purchase a phone for myself and my daughter. The deal through Sprint sounded like a good one so I got phones for $50 each and was told that I would receive this back in a rebate in about 4-6 weeks once I mailed the rebate form back. I mailed the form back that same day, the second week in May of 2010.

Two weeks later, I received my first bill which was four times what I expected. The bill showed that my daughter had gone over her texting minutes and had several downloads on the internet. I yelled at her and immediately blocked both services from her phone and at this time I inquired about my rebate and was told that it was never received. I paid the entire bill.

At the end of June, I received the second bill, which was $525 and some change. This bill not only showed outrageous texting and downloads on my daughter's phone but several on my phone (neither of which I know how to do) and services that I had never requested. When I spoke to someone at Sprint, I was told the charges would be reversed on services she didn't have and I never used. The representative told me the bill would be $118. Still waiting for my rebate, I called back a few days later. At this time I was told that it had been received and would arrive to me by July 18th.

I inquired about my bill again because I had a feeling the issue was not resolved. I was told that the reverse of the charges were pending and they could not give me a bill or total owed until a decision was made. I asked how would I know what to pay on my bill and was told that I didn't have to pay a bill (which I know will lead to disaster later). I was then told that the bill may be about $120-$130 after being told it would be $118. My plan was to use the rebate to pay the bill this month.

Again, I had a feeling about the rebate so I called on the 18th and was told that the rebate is now scheduled to be sent to me on July 31st. I honestly don't feel that I will receive this rebate and would never have signed up for these phones if this had not been a part of the deal. Now I am stuck in this cell phone nightmare for two years unless the money fairy blesses me with $400 to end the torture. I can't afford to pay bills this ridiculous and I again have a feeling that these bills will continue until this contract is up.

Sprint decided to access my bank account without my permission causing $300.00 worth of bounced check fees. Wells Fargo paid with their labor. I paid with my time and Sprint allowed me out of my contract without penalty because they knew they messed up! Wells Fargo paid with their time, I paid with my time and a hit on my credit and Sprint walked away scoot free.

My grandmother and grandfather each have a $29.99 joint plan per month, totaling $59.98 plus tax and surcharges. The bill continues to escalate or change monthly, but they never go over the monthly plan. I called to make her $89.81 July payment and the balance was $161.63. So I inquired with my grandmother as to why the bill was so high, but she had no explanation. So I called Sprint on behalf of my 82-year old grandmother to get to the bottom of why her bill fluctuates every month with excessive balance dues. I spoke with a representative, whom informed me that there was an unpaid bill from April that suddenly appeared.

We went over my grandmother's records and discovered the bill was paid. This is a monthly ordeal with the bill, so we asked to have the phone service terminated. After speaking with several agents, who refused to honor the request, I spoke with a gentleman who refused to give me his name and asked if he could get permission from my grandmother to terminate the service. I passed the phone to my grandmother, only to have the rep try and convince my grandmother to continue with the service and make threats about going to collections. I immediately took the phone back and asked to speak with a supervisor.

A women came on the line and again, wanted to go over the bill. I politely explained to her that we had already been over the bill several times and we wanted to simply cancel the service. She responded the balance would go to collections, my grandmother stated she was willing to dispute the charges. The supervisor became angry and stated she would not be able to go to another carrier and keep her same number. I replied "that would be okay". The next sound I heard was a dial tone, the supervisor released the phone line. As of this very moment, we do not know the status of this account.

Sprint used to announce on TV that you could talk to anybody on the Sprint network for free without using your regular minutes. But just this month, they are charging me with about 400 overdraft minutes that I made to several persons on this network and shouldn't have counted as regular minutes. I called them to complain and they said that I didn't have mobile to mobile in my plan. But why were they announcing to talk to anyone on their network for free? I feel like they tricked and deceived me into going to overdraft.

I saw your article on defective Palm 755p. I have the same experience, video taped due to frequency. I would like name of a lawyer that files Cook County Class action suit. In addition to attempts to replace the inferior value products, Sprint used every complaint call to attempt to increase my contractual term. Extremely taxing mentally, loss of income and long unnecessary waits at Sprint store.

Since day one, I have had problems with my Sprint Reclaim cell phone. I have complained about these problems over and over to Sprint to no avail. It doesn't update email in a timely manner. I have to manually go in and instruct my phone to update my email, even though I have chosen the automatic update feature in preferences. There is a limit of how many emails it can handle, which is not a lot. This is information that was not advertised or given to me by the sales reps. I have to constantly go into my email accounts and delete emails. It is a time-consuming task done every day. It freezes while trying to load web pages all the time.

Most of the time, I give up and try to find a computer. When texting, there is a limited amount of text per screen. It often takes short texts and breaks them up into two text messages. Information should have be given by advertisement or sales rep. Texts fail to send a lot, I have to resend them. It's hard to connect to Sprint Radio. Customer service reps don't seem to know what they are doing. Each time I call Sprint, I get conflicting information. Per the request of customer service reps, I have gone to the Sprint store and given my phone to their Phone IT specialists several times.

At one point, they replaced the phone. However, I don't think that there was anything wrong with the phone. The new phone acted the same way. It is just a crappy piece of tech and it does not work the way Sprint Claims. Phone call service is not great either. Calls are constantly dropped. I am stuck in a two-year contract with a Corporate Scam artist. If I terminate my contract, I have to pay a huge fee to be released from my bonds. Meanwhile, I have a crappy phone carrier and a crappy phone.

I would like to be released from my contract without paying any fee or upgraded to a better phone that does work like they say without a fee. My service has been substandard to say the least. I feel as though Sprint feels like they can treat its customers anyway it wants to. I don't want to do business with a company that does not care about the needs of its customers.

I have dropped calls for 2 months. They told me that they would credit my account but they did not. They have been lying to me every time I try to deal with them! I have spent hours dealing with these people ripping me off.

I'm paying for something I can't use at $250.00. I have a contract for 3 phones that I can't get out of. I can't use the contract and the money I pay for every month because of dropped calls or they overcharge for nothing. They are liars. Please help me end their scam.

I have been a Sprint customer for over four years. I started with the Red Razor had many many problems with it. I took it back to the service techs. They gave me a gray used replacement that I had more problems with. After several trips to Charlotte (50+ miles round trip) to let techs look and reset the phone and still have the same problems with the phone. After much frustration I broke down and used my "upgrade" and paid additional money for the HTC Touch. I paid with my credit card that day over the phone and even paid for express delivery. I did not receive the phone in the time frame they told me I would receive it. I called back to be told that my order had been canceled and would have to wait an additional 5-7 days to receive it again.

After two weeks, I finally received the phone and then noticed my credit card statement that I was billed twice for the phone when they canceled my first order. After a month now, I received the the credit for the overcharge. One year of having that phone, I have been back and forth to the Sprint store with problems with the Touch. Now at present day, I have not been able to use my phone for almost a month now. I was told that another used replacement phone would be shipped out and waited for one week and after hearing nothing, I called again and was told that the order was never placed for that phone and even considered using my upgrade they then tell me I have another outstanding balance. Not to mention I was told this same thing one week ago and paid the balance. Sprint has not helped me!

I have called in again tonight twice and spent over three hours on the phone with them from someone else phone, for them to tell me to go to Best Buy and buy my own phone because pretty much having the insurance and "upgrades" were worthless. Wow! Now waiting to have someone else give me credit for the now two months of off/on service that I have been able to use. Now guess what? They have hung-up on me for the second time today and not called me back and they asked for a number to call me back on in case we were disconnected. I've had this HTC replaced three times for the same problem and now Sprint tells me I've used up the return amount for this phone and I just need to upgrade and sign another two year contract.

I have been a Sprint customer for over four years. I started with the Red Razo. Ir had many many problems with it; took it back to the service techs. They gave me a gray refurbished that I had more problems with. After several trips to Charlotte (50+ miles round trip) to let techs look and reset the phone and still have the same problems with the phone. After much frustration I broke down and used my "upgrade" and paid additional money for the HTC Touch. I paid with my credit card that day over the phone and even paid for express delivery. I did not receive the phone in the time frame they told me I should receive it, called back to be told that my order had been canceled and would have to wait an additional 5-7 days to receive it again. After two weeks, I finally received the phone and then noticed my credit card statement and I was billed twice for the phone when they canceled my first order. After a month, now I receive the the credit for the overcharge.

One year of having that phone I have been back and forth to the Sprint store with problem with the Touch. Now at present day, I have not been able to use my phone for almost a month now. I was told that a replacement refurbished phone would be shipped out and waited for one week and after hearing nothing, I called again and was told that the order was never placed for that phone and even considered using my upgrade. They then told me I have another outstanding balance.

Not to mention I was told this same thing one week ago and paid the balance. Sprint has not helped me. I have called in again tonight twice and spent over three hours on the phone with them from someone else phone, for them to tell me to go to Best Buy and buy my own phone because pretty much having the insurance and "upgrades" were worthless. Wow! Now waiting to have someone else give me credit for the now two months of off/on service that I have been able to use.

June 12 at Radioshack Vallejo,Target Shopping Center on Admiral Callaghan Way. I purchased a Sprint, LG touch screen cell phone, Samsung I believe. With cell I opened a sprint account with a two year contract. The deal was phone was $29 plus sales tax on original price. I think it totaled $70; also 0 dollars activation, unlimited talk to any mobile phone, unlimited text 450 anytime minutes free night & week end, 30 day money back guarantee, if I was unsatisfied with the service I could opt out to return phone and null contract of two years.

June 13, returned to Radioshack, place of purchase to exchange the LG Rumor phone. I was unhappy with camera ability. I was refunded and in exchange purchased the Samsung Seek. Priced Free + sales tax on orig. price. Totaled approx. $18. Also added a second line switch to the family share plan 1500 anytime min, unlimited talk to any cell phone, unlimited text web and data. Walking out the door with two new cell phones and two year contract. Also not only did I request insurance on both phones $7 a month.

July 1 I filed a police report in regards to being robbed by gun and lost my wallet money and my new phone. Next contacted Sprint to suspend my phone number so no use or action could be placed by my phone. Proceeded to file an online phone claim with the insurance as lost or stolen was covered with a $50 deductible. The claim was not able to complete due to problem with contract. Next, I contacted Sprint and was informed there was no insurance on my account. I informed the rep. that this was incorrect and that my receipt shows I was covered by insurance. The sprint rep informs me no problem he can make the correction now and I can then go back and refile the claim also to make sure he corrected both phones to be covered.

I did so refiled claim with insurance company and it went through and I was to give them 24 hours to process. Website states in big bold letters phones replacement to your house within 24 hrs. Cool. July second return to library to go online and check status of claim to read only that my claim was being processed and to contact them in 24 hrs. This is all the information I will be finding and reading up to current time now as I file claim here. I figured well it is the 4th of July weekend, maybe I'll give it till Monday the 5th. Still check on line status daily. July 5th Monday morning return to online to check only to find contact in 24 message. I then returned home, borrowed a phone, called the insurance company to be told my claim was denied because I got insurance after the phone was stolen and did'nt care to listen to the misunderstanding in contract . The woman was very short and extremely rude telling me I had to contact sprint.

I did and this is when after speaking to two Sprint rep finally being transferred to a supervisor named Dan before I could get some kind of resolution. My concerns were my bill is due in which I told him I would pay on the day we had this conversation (July 5) as i did. But my 30 day satisfaction guarantee would be coming up and if I waited any further the 72 hrs to resubmit to their insurance so that I could file another claim and if I wasn't to get my phone replaced I didn't want their service. So he understood my concerns and did all he could to reassure by extending to days of guarantee. He assured me that the phone would be replaced and that I wouldn't have to pull my contract. So I agreed. Dan also suggested I go back to place of purchase to request a loaner phone as some place do that. I did and I rudely got laughed at.

Today it has been a week with no phone and my bill has been paid. I called insurance. They did approve replacement only they could not bill me the deductible. And I understood at the beginning this was to be billed. So to sum it up, today my choices are to remain a customer and pay for a service I cannot use due to the fact I cannot pay until the first or cancel my subscription and be billed over $200 for the phone I can not return due to the fact it was stolen in an armed robbery. There is no way they can send me any kind of phone and bill me for even if i paid the deductible on the first and still replaced original phone plus pay for the $50 dollar. I also expressed to this supervisor the reasons for going to Sprint.

I had used their service with my company 15 years ago, was happy with them then and felt protected. My life for the last 15 months have been traumatic to say the least. I have a man that has been stalking me, kidnapped me, held me against my will, attempted to kill me more than once and has pending charges on him and has currently vandalized my car totally. He left several threats on me and my so my life is threatened and I need a phone as does my son in case I do step outside which now the 3rd place of residency because of the constant attempt on imprisoning me. I need to be able to call 911 and now my son can feel as safe.

I used to have the no contract metro but was very unsatisfied as they been hacked in to and one day you have a number the next its non existence and willing to do nothing about it. I went to sprint because of the insurance and the protection I felt in their service. I feel I am being charged and punished for the mistake of their rep. sales person. If the sales person opening the account and selling the phones have failed to place the insurance I requested on the phones then when I was robbed on the first, I would of still have the money to pay the deductible and I would have a phone and not filing this complaint. Not to forget the fact that I was to understand my account would be billed the deductaile as everything else is. No one verbally informed me that it was not a billable fee.

I was told that Kathy's job by herself was that here job is to find resolution in complaint to satisfy customer. She only offers to credit my an activation fee of $49 that I wasn't even supposed to pay anyway. I told her my situation and plead she go to her supervisor and express to him it be just to provide me with a phone and that I was not unwilling to pay for.

I disconnected Sprint on 4th of July 2010. I got a new bill from 4th of July to 3rd August 2010 for $149.75 for the next month without using it. I'm in economic hardship because of this day; light robbery.

Company refused to replace defective model phone. Delay in the Nurse services for lack of working phone.

I changed my phone service from T-Mobile to Sprint Nextel back in March of this year. I was a long time customer of T-Mobile in good standing. I was interested in making the change to have the 2-way direct connect for business, as I am a contractor. I was sold on this idea and signed up for three lines; two of which have the direct connect. Initially there was a slight problem getting the phones going as they had shipped the wrong phones, but it was straightened out. After a week or so I noticed that the phones were breaking up often and calls were being dropped. I attributed this to the change of service and figured I had to sacrifice the quality of my normal calls to have the 2-way function. It took quite a while for me to see how serious the bad service was affecting my life. When in the Boston area, it was much better but North of Boston was terrible.

After about 6 weeks I called to complain and see what could be done. I was told I would have to deal with it and that I had a contract and could not get out for 2 years. I again tried to deal with it, but as time went on it got worse and worse. I finally called again to see if they could do something to maybe fix the problem. They said they would have a tech call me within two days. It has been a week and no call yet. I can barely use the two phones for calls. I have a son overseas in the Marines and when he calls me I have to have him call back several times to get a good connection.

It is absolutely ridiculous. I am paying $189 a month which is way over what the original contract was supposed to be. They have thrown in all these hidden charges. I feel like the only alternative here is to cancel and pay the $600 fee for ending the contract. Is there any other way out of this nightmare? I am losing business due to missed calls and bad connections. I am paying almost twice as much for phones that have half the abilities and phones that don't work. I would like to just go back to my old provider and take the $1000+ loss I have incurred.

When I signed up for Sprint service at my local Walmart Super Center, I had the luxury of having an actual Sprint Representative that stopped by during the time of my purchase. She discussed the benefits of going with Sprint and even waived the activation fee for us because of the delay in the processing. She even assured us that Sprint had coverage in the area where we are residing. (Of course, we would not have signed up with Sprint if there was no service in our area). We felt like we had a great deal with great service.

Our first bill was exactly as promised. Even the activation fee was waived as the Sprint Representative told us. But the next bill came as a great surprise. We had somehow gone over our minutes drastically. We had a phone bill that was several hundred dollars more than it should have been. Of course, I called customer service immediately to determine what was the cause of this outrageous bill. Sprint customer service informed us that we had used well over our limit of any-time minutes. I told customer service that we could not have gone over our minutes in such a manner. We primarily use our cell phones for calling other cell phones. Since our plan included unlimited minutes for mobile-to-mobile for any carrier, I immediately informed the customer service representative that we could not have gone over our minutes.

The representative checked my account records and verified that the majority of my minutes were mobile-to-mobile and should not have counted towards my minutes. I was then informed that the reason for these charges was that my phone was constantly roaming. Because of the roaming, my minutes were no longer applied to mobile-to-mobile unlimited minutes but towards my anytime minutes which I only had 1,500 between two phone lines. I asked her why my phone was constantly roaming and I was told that my address was not located in a Sprint service area. Having learned this, I was angry at having been lied to by the Sprint Representative that was present at my initial contract. But I also needed my cellphones since they are my primary means of communication for work and personal.

I proceeded to ask the customer service rep if there was any way that this roaming problem could be resolved. After going through my options and several customer service supervisors, a solution was presented to me by a supervisor. My family plan with two phone lines would be split into two separate plans and bonus minutes would be given to each plan. Plus, a discount would be applied to each plan so as to make my bill equivalent to my original plan. They told me that the extra minutes would not solve the problem of my phone roaming all the time, but would make sure that I didn't go over my monthly allowed anytime-minutes. I was satisfied with that.

About two to three weeks later, I received a call from Sprint to inform me that I was going over my roaming limit. Evidently, I cannot roam over 800 minutes per month. I informed them of my situation and how customer service handled the problem. They told me that it doesn't matter, that I still can't roam over 800 minutes because it cost them too much money to pay the carriers that I roam off of. They more or less told me that I can't roam over 800 minutes a month and since I would have to because of my situation, they advised me to take my business to another carrier. I was furious with that.

Sprint lied to me about having service in my area when I signed up for a two-year contract. Then, Sprint proceeded to allow me more minutes so that I can roam all I wanted without going over my minutes and having a huge phone bill. Now, Sprint is telling me that I can't roam all I want even though customer service gave me the impression that it was by giving me the minutes to roam over the 800-minute limit. I was set up for failure from day one and each dealing with Sprint customer service only made things worse. Now, I have no choice but to cancel my service with them and wait for them to send me my deposit which could be several weeks.

I have been a Sprint customer for 6 years and I have had nothing but awful experiences with the company. I would highly recommend that anyone considering opening an account with Sprint to please really, really consider looking elsewhere. At the time I opened the account, I had a spending limit of $150. I was told, after one year, that my spending limit would drop off and I would be refunded of my deposit. Well, my spending limit was never taken off. During that time, Sprint turned off my web without my knowledge and I had an outrageous bill because I was unaware that I was getting charged by the minute. This happened more than once and I was told someone must have "hacked" my account and turned off my web. Finally, they fixed it after having to put 2 passwords on my account "just in case the hacker tries it again".

I then added another line and my spending limit, you know, the one that was supposed to come off, well lucky for me it was upped to $230 a month. So I had been a loyal customer, who paid on time every month, and I still have a spending limit. All was well with this line and then all of a sudden, they went paperless. Now my phone bill, which was between $120 and $160 a month, is now $400 a month. I was enraged because due to my "spending limit", my phone was repeatedly shut off. So I called and was offered a family plan with 1500 shared minutes, unlimited text, unlimited web and I could call any cell phone I wanted for $99 a month.

My first bill was wonderful. Due to my employee discount, my bill came out to $111. I thought, "Hey! I could deal with this". Well then, I got the next bill. It was $134. So I was a little confused and called customer service. I was then informed that they never offered a $99 plan. It was $129. Now I had confirmed this $99 plan with two separate customer service reps. I was a little upset but okay, I can still deal with $134 a month. In April, my phone was then shut off again. I was informed that I owed Sprint $400. $400? Again? So I called and they told me the replacement phone I got on my second line was lost and I was responsible for $140. I had already purchased the phone for $300 and now, I owed another $140 for something I did not have.

That was sent back the day we received it. So I argued with the company for months and I have reached my limit. I was offered a $50 credit and then a $10 credit on each bill for 2 years if I renew with Sprint. Renew? I can never use my phone because it is always shut off due to the "spending limit" I was told was going to go away after the first year. On Thursday, June 10, I was in an emergency situation and I needed very badly to make a phone call but yes, you guessed it. I was shut off again. I couldn't make a payment until Friday and I asked to please have my phone back on because it was an emergency.

The representative, who was assisting me, told me she needed to get a supervisor on the phone. That was fine. Well, it took 10 minutes for the supervisor to get on the line. Now remember, emergency situation. She then informed me no, she will not turn my phone on until I make a payment. I said, well I really need the phone right now and if she wanted to make the phone call I need to make, that would be wonderful because I am sick of Sprint. She then proceeded to hang up on me. Of course, I can't call her back because you never get the same person twice. I have since gone to another cell phone company.

The other day, I received a letter in the mail saying that I am going to be sent to collections if I don't make half of the payment that I owe. I owe $409. I have been making payments of $1.00 per month. I was under the impression that if you are making a payment, no matter how big or small, it is still a payment. They told me the only way I could avoid going to a collection agency is to make a payment of half of what I owe. Well if I do that, then my phones will get turned back on. Then we will continue going round and round and round. The Sprint customer rep told me I could just get the phones turned off, but then I will get a cancellation fee of $125 per phone. So I would owe more than I do now. I am at my wits' end with these people and no one is ever willing to help. So now, my credit is going to be hurt because they are apparently almighty and can do whatever it is they want.

First, we took in one of our phones for a repair. They never told us to take out our upgraded, 8Gb memory card which they ended up losing. We talked to the lead service associate and he said it had to be in the store and no one would accidentally put it in another customer's phone. We were also told later they were working in an area near a pile of memory cards and it probably was mixed up with those. Does that sound professional to anyone?

So, it's already been two weeks and we haven't heard back from anyone. We've called almost everyday to the store and also left messages with a district manager. No one ever returns our calls. I should also mention we have Blackberry phones with Sprint so none of the hundreds of pictures or music we've paid for automatically backup on the Sprint website. All of that is gone. They have offered a new memory card and $50 credit, but at this point, we're upset more about the customer service and disregard for our situation than anything else.

And to top all this off, my husband had received a Sprint alert on his cell stating we're almost at our spending limit of $300 when a day before the balance was at $0. When we called Sprint customer service they gave us three different stories as to why we were being charged so much. Finally, they said we were not charged for May because when my husband was chatting with customer service online, they said he requested for our service to be disconnected. This is a complete lie and we have copies of the whole conversation. Nowhere does he say,"Disconnect my service. " They said because of that, our service was later automatically opened again but for some reason we were only charged $1.13 for May.

Now, they're trying to charge us our regular bill for July along with the old bill from May and because we have a spending limit, our phones will be disrupted again if we don't pay. We're just so frustrated with the whole situation and the fact that no one from Sprint will help, just makes things worse. Repairing my husband's phone is the whole reason we went to the store in the first place and they haven't called us about that either. They said they were just going to order my husband a new blackberry to switch with. It was supposed to have come in last week and no one has contacted us about that either. We've lost hundreds of pictures of our family that we cannot recover, not to mention personal pictures that I'm sure other people have seen by now, all because of Sprint lack of professionalism. We've lost tons of music that we paid for and now they want us to pay for a mistake they made and if we don't, they'll turn off our service.

I was a Sprint customer for about 6 years. When my latest contract expired, I did not renew, primarily because I wanted an iPhone and had to switch to AT&T as a provider. When I terminated my Sprint account, I received letters. The last one saying my account was going to a collection agency, that stated I owed Spring $395 for early termination of my account. I disputed this twice. The second time I finally received confirmation that this was an error on their part and that my balance was now $0.00.

It is infuriating to think that such a mistake could be made, and that I almost paid it. Aside from incompetence, it borders on extortion and fraud. I am happy with AT&T so far.

on june 9th of 2010 i called customer svc to inquire about upgrading two of the five lines that i have. upon talking to the rep i was told after he checked in the system that four of my five lines were eligible for the full upgrade amount of $150.00 and that i did not have to wait i could do so right then as we spoke. the rep also offered to order the phones for me if i chose to do so and also advised me to order online if he did not order them for me so that the activation fee would be waived. he also helped step for step to get on line to look at the phones that sprint had to offer. he even gave me a list of locations that i could go to so that i could see the phones in person and that once i had chosen my phones that i could call back and the phones could be ordered for me.

well here is the kicker, i tried to order the phones on line on 6/29/2010 and to my disbelief that is when i was told i was not eligible for the full amount. upon finding out this info i called customer service to find out what was going on. and after talking to seven reps and not to mention three hours of explaining and reexplaining the problem and being put on hold and forwarded to someone else i still did not get any satisfactory results. in fact when i asked abeal the supervisor to give me the number to someone else other than himself that could help me and that was higher up than him, abeal told me there was no one else to transfer me to and that he could do a call back number (which i had already done with the previous rep) or for me to call back during business hours but refused to give me the number because according to him a already had the number.

upon insisting on being transfered to a higher up he told me again there was no one else to transfer me to and that if i would like he could transfer me to cancellations. i wonder how the ceo of sprint would react to that reps resolution tactics. to offer a loyal customer of 8 years and 5 lines the cancellation department. what is wrong with this picture?

i returned the customer care call that i missed on 6/30/2010 with no satisfaction.i was again told that i was still not eligible for the upgrade despite what the rep had told and offered me on the 9th of june and that because he did not document that he told me i was eligible they could not change or do anything for me. THIS IS MISLEADING CONSUMERS AND FALSE ADVERTISEMENT NOT TO MENTION BAD REPRESENTATION FOR THE COMPANY. I AM SERIOUSLY THINKING ABOUT CANCELLING MY ACCOUNTS AS THE CONTRACT DATES BECOME DUE FOR RENEWAL.

i cannot believe that sprint employs reps that make offers to consumers that are not actually available and that when called the reps that are on the line dont do anything to help or resolve the situation. but i can assure you that if the roles were reverse they wouldnt be to happy with the outcome i have gotten. the only difference is they were being paid to talk on the phone while the only thing i got was more frusrated and irate over the whole situation. and i have not been compensated for being mislead, misinformed, lied to or for my time that apparently these people representing sprint does not think that i as a customer for 8 years is not valuable enough to fix the problem.

i did not get my cell phones upgraded and was told that when i am eligible for the upgrade i would already know what phones i want to get and that the situation is what it is and there is nothing they can do for me.

June 16th, 2010, Sprint contacted me and told me that due to the Friends and Family account individual not being with the company any longer, they want to discontinue my current account, and put me in a rate plan that will be equivalent to average monthly minutes, but about $30 more monthly and I have 30 days to decide if I want to take their higher rate plan otherwise, they will automatically put me in a plan that they see fit! I was also told that the current "PHONE PLAN" I have, indicates that it expires in November 2010. Sprint's records indicate that I agreed to this "PHONE PLAN" up purchase of the new phone. I did no such thing.

The issue; 1. I didn't sign a plan at the store I purchased the phone from. All I did was purchase a $50 phone. 2. Sprint nor the third party dealer can verify through physical paperwork to show that I signed anything for a new "Phone Plan." 3. I'm supposedly under duress of this "PHONE PLAN" until November, so, if I drop Sprints service instead of taking one of the new higher plan rate(s)I'll be charged an early termination fee of $50. 4. If I do nothing, then after 30 days from the date first contacted on June 16th, 2010, they will automatically choose a higher rate plan for me and put me in it without my authorization.

5. They won't opt to put a plan change hold on the account and revisit the issue in November when this so called phone plan is over. 6. Basically the options given are, "for me to give Sprint money for leaving their business, or give them more money monthly for staying!" This is not acceptable it's extortion any way it's presented. Extortion. Pay to leave, or pay more to stay!

All cell phone contracts need to be elimated. I have no service, got left on hold indefinitely, bounced from person to person. Sprint cannot fix the service and will not let me out of my contract that they tricked (out and out lied)me into getting an extra year on my contract. Spend hours on phone with them. then get left on hold with no one ever getting back to me. NO CONTRACTS, NO CONTRACTS! This is the way I get work and go to work. Valuable time lost forever waiting for them to get back to me (on hold). Lost revenue!

I have had phone service with Sprint almost a year now with know service coverage where i live i canceled service on june 19 2010 they are charging me thru july 19 even though i canceled and switched my phone to verizon my fees where waved for early termination due to me not having any coverage I have been lied to and taken advantage of by sprint

since i had my service 1 hear ago ive had trouble, overcharging (never fixing it), never having any reception in my home and dropping calls, getting texts late, i even switched to a different phone even worse! when i contacted sprint about the situation they basically said either buy a additional device on top of your phone call (airave) 99.00 and pay the service on that or pay 120 to end contract early. so either way you pay us. Thats completely unfair no customer service just squeezing every nickel and dime. I just want anything to do with them i shouldn't have to pay to leave a service that has just cost my money and problems.

The new Sprint Evo 4G arrived on June 4th 2010. Prior to the new phone arriving, I was sent numerous offers to purchase the phone. I was told about the new 4G speed and capabilities and also the premier price of $199.00. On June 5th I purchased the phone and paid a $200.00 phone bill, which includes my phone and internet card. I have a $69.00 mobile to mobile every thing 450 plan. After paying the $200.00 bill, my balance went to zero, so I thought the new phone (due to the promotion) and my $150.00 upgrade fee, would come to about $50.00. So I went ahead and ordered the new Evo 4G device.

I then received an email for a price of $342.00 and a new bill on the 5th of June for $627.00. I immediately called customer service and spoke with the representatives who then tried to say, that due to overages from May, my bill was justified for $627.00. Also that right after June 4th 2010, the now $199.00 price was changed to $499.00!. What's so funny and sad is that when you clicked to the original emails sent prior to June 4th 2010, now ONLY the new price of $499.00 would appear. I tried repeatedly to have Sprint send me the original emails, prior to June 4th 2010 and spoke with over 25 representatives, yet not one returned any calls or have they contacted me back. I have decided not to renew my contract and will be cancelling service when my contract expires in December.

I went to the location I listed for the reason of purchasing a Sprint 'MiFi' Device. Also before I had even signed anything I had asked them to make sure that my location would have good service which they said that I would they then signed me to a contract for this device. However after several days of calling tech support and getting nowhere I took the device back in with the intent of returning it and the other device I had purchased in order to pick up the Wi-Fi signal. They proceeded to tell me that the secondary device was beyond the return time and then told me quite frankly that they had been having trouble with their own MiFi devices and offered to switch the MiFi device with one of their mobile wireless broadband cards or 'Aircards'. That they promised would work.

When I took it home. I was quick to discover this was not true and called them they told me I had to call Tech support so I did so and they took me through a process to set it up which then told me I would have to wait for several hours before I could use the device, which I was not happy about but was willing to do. However this was not the case as this process failed so I called back and they were finally able to fix this at least for a week where suddenly the device failed and broke however instead of taking me at my word after having been on the phone with tech support and going through their tests they made me go into their store and have them test it after they had proven that I was telling the truth they then gave me a new device. This device also failed after about a week.

Again I was forced to go through tech support and again to their store to have it and my computer tested. They gave me another card which yet again lasted for only a week at this point I called tech support and through very agrivated I told them about my problems and I was told that they would send me a new device through the mail which made me quite happy, but after several days three after the date I was told it would arrive I was still waiting. So I called them again and told them and very politely demanded a new device to be sent to me immedately and also inquired if I would get any sort of refund and I did in face get a refund of $25. My frustration sated I waited until I obtained my device. This however only increased my discontent because the new device was defected from the start.

So I called tech support numerous times and was hung up on multiple times before I finally got someone who told me to again take in the device so I did so and got it check was told that it was defective as well and was told to call tech support for another one. When I did so however I was hung up on a few more times and when I got someone I was told that the person at the store I had gone to had not filed a report and as such they would not replace my device. It is at this point that I am at now I have given up on allowing them to remedy the situation and am seeking legal action to be refunded my money and remove me from my contract without having to pay the fines.

Are still currently growing as I have a base $50 bill every month. On top of that,I have $346.33 paid to them and I am not cancelling my contract due to the damage that would be dealt to my credit score and that they have an early termination fee of up to $200 per line and their prorated policy which is $200 through month 5 of term, decreasing by $10 until $50 minimum applies to the remaining term.

bEING AN EDERLY PERSON I NEVER USED MY CELL PHONE HARDLY AT ALL. I got the phone in 2006. It was in Jan of 2009 when I picked up the phone to use it and relized that it was turned off. So I sent in the payment that I owed for that month. Keep in mind that I had been sending in payments up until then. So I'm thinking they turned the phone off for a month payment.I did not know that my phone had been off for longer than this because I had been still paying the bill and I never use my phone so I thought they had just turned it off. I would pick up the phone every once in a while to see if they had turn it back on yet since I had paid the bill, but they never did. So after a while I just didn't bother about it.

So now my daughters tell me moma you need a cell phone so we can check on you. So I decided to call and get me a new phone from the same phone company that I had been with and who I thought I had good standing with and found out that I owe them almost 200.00 from an early termination fee. So I ask why when I didn't terminate my services and I didn't even have a contract with them because I never would sign the new contract when they sent it out. I told them they were the ones who turned it off, I'm still waiting for them to turn it back on. In fact they should pay me for breff of service.I feel that this fee is wrong and I shouldn't have to pay for it because I still wanted the service and they belled out not me.I never even got a bill on this the last bill I got from them was for 58.42 and I paid that.They said I should have called them to restore my service , I didn't know this I thought if they know my payment was late and they turned it off then they should know that my bill was paid up now turn it back on.

I ordered two cell phones on May 16 from Sprint and used my american express card. A half hour later I called to cancel the order because I decided to wait to get a different phone. Sprint told me they could not cancel the order because once the order is submitted to the warehouse they cannot stop it.. they instructed me to refuse the package when the post office delivers it.. On May 20 I did just that and the post office scanned the item refused and I have the tracking number and documentation to prove that..

Periodically I kept calling sprint to find out if they received the the phones so they could credit back my american express card. They said they would credit my account once they receive the phones. one month later I called american express because I received the bill for these phone and I told them I was disputing this transaction because I do not have the items they were returned back to sprint. A few days later american express took there money back from sprint and sprint in turn charged my personal cell phone account for the amount of $561.58. I told them I refused the package and I have my proof so why am I being penalized for merchandise that was returned back to them.. I have been battling with this issue since May 16.

On Sunday, June 20, 2010, I called their 611 using my phone to report a damaged phone. I told employee badge number: VN904840 that the phone 562-was dropped by my husband from another floor and it would turn on but would not receive calls or make calls. She said no problem and said she would send a replacement phone at no charge to my home address on Tuesday, June 22, 2010.

When Tuesday, I arrived and I didn't receive the phone I called Sprint. They said no phone was sent out that all she did was change the address. I asked them to resolve the problem but they couldn't. They said their was not much they can do. This is their continues reaction to every phone. I asked then to pull out the phone recordings to see that I was not making stories up. After 45 minutes on the phone they transferred me to a supervisor was I was left on hold. The call was lost and my issue didn't get resolved.

I had to cancel my vacation plans for my husband, son, and self. In addition, I feel they need to have better ways to document customer complaints. I feel that this should go on to a class lawsuit. Now, I have to pay $100 to Assurian. If she would have told me to do that from the beginning, I would have had a phone already and wouldn't have to cancel my vacation plans twice.

I have received what I consider unusually poor service from Sprint and felt that reporting the situation was important. My situation involves four prorated charges in the amount of $99.99 each (plus taxes) posted to my account and then billed for a second time in error on my next month bill. This is not the first time Sprint has posted charges in error in my account, but rather something common. It takes a lot of "baby-sitting" to have an account with Sprint. If you can provide with more information or if you can be helpful to me in recouping my $399.96 + taxes, please email me. Late fees for the $399.96 + taxes charged in error from 2008 thru 2010. I have been making payments and never lower the account balance.

i bought a cell phone from the beavercreek sprint store on april 16. i returned it 2 weeks later on there 30 day unconditional gurantee the amount of 127.99 was suppose to be returned to me on tha following bill cycle which would have been may cycle it is now june cycle and there telling me it wont be returned untill the july cycle

I have been a Nextel/Sprint customer for over 10 years last week I tried to upgrade my phone to the HTC Hero, I have a 2nd line on my account which was my ex's. The contracts will both be up on August 1, 2010 (I should not have had a contract at all on my primary phone but when I added the 2nd phone they added 2 years to my phone & I was told there was nothing I could do about that.) I want to have 1 phone. I wanted to upgrade my phone and cancel the other phone when the contract was up.Well I got the phone but instead of upgrading my current phone they added another line. I called and spent 2 hours on the phone with 5 different CSR's none of whom spoke English as a first language so I couldn't understand ANY of them.

In the website the upgrade fee and shipping had been waived. When I finally got them to cancel the new number I was told that I would have to send the new Hero back and then they would send me another one. When I tried the Hero I found it unresponsive and difficult to use because it has not keypad. I told them I didn't want the Hero that I wanted the exclaim. Then she said that they were going to charge me an upgrade fee of $80.00 which was not the original deal. I told her to cancel EVERYTHING that I would just leave Sprint completely when the contracts were up. They then told me that I would be charged $79.00 for the HERO that's going back and that I would have to pay it until it was credited back on the following billing. This is ridiculous. They screwed up my account and I have to pay for it. Not to mention that their customer service is deplorable. I have written 2 emails to customer service and have not received a reply back yet. I do not wish to stay with Sprint any longer. They stink.

I received a phone back in October 2009 and lost the phone. I received a refurbished one that was broke in 3months with the phone starting and restarting. I called and after serveral calls received another refurbished product that broke in 3months. This phone had system errors, bad USB port and other issues. I spoke with numerous of representative that told me it was nothing they can do but send me another refurbished product and that they couldn't fix my phone and will not look at my phone with the port not working. This was no fault of my own and have found numerous complaints on the port going out.

I was offered to receive an early upgrade and I was willing to purchase a new phone but they have no record of this call. I was offered a credit for $100 with no stipulations but after contacting the BBB because I still was not completely service. I spoke with a reprensentative that removed my credit and stated they will send me another phone more than likely another bad refurbished product and stated that's all I get. I was told that I do not deserve of get the credit back. I would've have been willing to renew my contract but after 10 years I am still disappointed.

purhcased a Sprint HOTSPOT on May 1, and my wife and me could not get either of our laptops to work using the HOTSPOT. Already have another carrier in TWC. Since it is more than 30 days (their policy) even though I never used or benefited from the product, they want to stick with charging me $59.99 for may, $59.99 for june, $36 activiation fee and $149.99 for the HOTSPOT. Over $300 in charges that I will have to eat that goes to their bottom line profit. Thieves

They are charging people a ten dolar data pack to access the fourth generation network thorugh the HTC EVO,even if the fourth generation network is not avaliable in your area which basically means you are paying ten dollars to use the already avaliable third generation network, seeing as the fourth generation network is not avaliable in my area and the evo is supposed to be able to pick up both networks why am I paying ten dollars to use the evo at the same speed as all the other phones. also it is advertised as a fourth generation capable phone and I cannot use it on the fourth generation network that seems very akin to FALSE advertising. Granted if I was pay the extra ten dollars and reciving a fourth generation connection when know one else was then that would be diffrenet,but people should not have to be paying extra ten bucks a month just to use the resources already avliable to sprint.

ATT: SPRINT LEGAL DEPARTMENT. "On March 24, 2010 I called Sprint in order to have my phone activated internationally since I was traveling to contracting businesses In Dominican Republic as well as Haiti. I spent over two hours for the arrangements and all conditions for payment were agreed. Even though I was very cleared with the technician regarding the inconvenience I experienced in May 2008 that I requested that same service and which didn't work. However; it was confirmed that everything will be alright this time. Again, it was my worse nightmare; I end up staying at the airport until one O'clock in the morning by not being able to communicate with my business partners. I was supposed to have my first presentation at 4:30 pm that didn't take place.

"I am disappointed because your service has not performed as it should, because of the problem as you could understand it giving as much embarrassments to our company as well as our products; I end up loosing business contract for millions of dollars. Attached are copies of invoices for air plane ticket, hotel, car service, escort, etc. To resolve the problem I would appreciate your understanding on reparation of $125,000.00. I look forward to hearing from you and to a resolution of this problem. I will wait for 30 days (by June 3rd) before seeking help from Trading Standards, consumer group, relevant authorities, or legal assistance etc."

This is a letter I sent to Sprint regarding service that cause difficulties to me and my clients unfortunately Sprint does not want to take responsibility on that action - And I decide to sue Sprint Phone Company for five million dollars for services and additional fees for embarrassment cause to me as well as the stress to reestablish contact with my clients. Subsequently to this situation I become to have difficulties on almost every area of the business and I (stress out to a point I fall down and break my toe, not being able to pay my bills as expected).

My potential buyers are not having confidence in me to assist them with their needs. I loose in many way spending money to make the trip and come back with no money and no hope because my clients are upsetting and turning elsewhere. All these come to effect as a result of lack of responsibility by Sprint Phone Company. And I decide to sue Sprint Phone Company for five million dollars for services and additional fees for embarrassment cause to me as well as the stress to reestablish contact with my clients.

I am an upset customer wanted to exchange my phone wirhin my 30 days bur becaise they do not have the phone I am unable to do it. I do not feel like I am being treated fairly.ii am within my 30 days. I am considerng ending my contract with sprint and go with another carrier. My 8 yrs of service does not mean anything.

Cancelled SVC and return equipment upon receipt. Keep receiving bills when none of the charge are valid. Called Sprint on 3 occasions, last time spoke to Vicky/supervisor that guaranteed the next statement (06/2010) would show a $0 balance however 06/2010 statement shows $216.50

I have been a loyal Sprint customer for 6 years, and have 5 lines of service. Over the years I've had a few incidents with bad customer service, but as I am generally not much of a complainer, I have overlooked these issues because I am satisfied with the cost effectiveness of their plans. However the issues I've have been having lately are stacking up, and its to the point I can't overlook or forgive any longer. The problems began when my husband bought his first pda- a blackberry- a year ago. We had various , somewhat minor issues with the phone not working properly, defective. Took it in multiple times, had them troubleshooting and do hard resets.

Finally after about the fifth time, they told us they could not fix or replace the phone due to water damage. We said it never got wet, and were told that sweat from his fingers must have gotten onto the trackball, and caused the water damage! I know we live in Texas, but come on people, really? It's not that hot! So now the remaining option was to contact asurion (insurance company) and pay $100 to replace a phone that was less than 6 mo. old. We did, however they admitted the trackballs are defective, and sent us the new bb curve with no trackball, but a touchpad instead. Then he continued having issues with this phone with things like email and bb messenger etc. That wasn't a big deal until his phone suddenly stopped being able to make or receive calls. He spent over 6 hours on the phone with reps from various departments, none of whom could help him.

They denied any problems with their cell towers, but couldn't explain why he had no signal. Finally after another 2 hours, it started to work again. GREAT! So we went to bed, and the following morning we woke up, and guess what! His phone is not working. We took the phone to the store for the techs to look at it. Yes his phone had 2 minor scratches from him carrying it in the same pocket as his keys. However, they took his phone to the back, and came back telling us that he must have dome some extensive damage because his board was completely warped. She showed us A BOARD ( which for all we know could have been from any phone they had laying around in the back ) which was indeed all bent up. We asked how that could happen with no damage to the external housing and she replied that there was damage. What?

So we ask her to show us what damage she was referring to. She brought back the phone with the side of the housing looking like it had been pried open with a screwdriver and the screen lifted up on the corner, and cracking . We argued with her that the phone was definately not in that state when we handed it over to her. She was rude and said we would just have to buy a new phone! So we ended up speaking to another rep who is the only one in the store who is pleasant, helpful, and cares about customer satisfaction . He told us to call asurion and tell them the situation and request a free replacement due to the fact that the phone was received from them as refurbished and could have had the internal damage to begin with. We did and asurion sent us a free phone.

Now we get the 3rd phone, and he still can't access bb messenger or email. So my husband again has to waste 4 hours on the phone with customer service to troubleshooting. Again, no one can figure out the problem, and he gets shuffled around from dept. To dept. He began to get frustrated and most likely less than pleasant. One of the reps told him that since they couldn't help they would give us $50 credit off the bill for inconvenience. That was very nice. So they transferred him again, and he was in a better mood. A couple more reps later, one offers him a $70 credit and says its because we have been with Sprint for more than 2 years. A few days later I received a letter of confirmation that we supposedly renewed our contract for 2 more years on a line we do not use and have a permanent hold on due to it being lost/stolen. That particular line is one we have been waiting for the contract to end due to not using it. Why would we renew?

So once again, we travel to the Sprint store. We inquire about the letter and they explain that we agreed to it by agreeing to the $70 credit. The person who offered the credit never mentioned that it would mean renewing the contract on a line. Why would we opt for a $70 credit on a line we are waiting to drop off when that line cost us $15 a month, times 24 more months in a contract for a grand total of $360? So we tell the in store rep to reverse it. After listening to her try to talk me out of it by trying to convince me that I should just get a new phone on that line and give it to someone who needs a phone, I threaten to cancel all the lines of service and take them to court for breach of contract by way of failing to provide services I pay for. She reverse the transaction, and tells me that I will not be al/owed to keep the $70 credit.

I think I should get to keep it since the phone rep lied, but I don't say anything, and agree. She informs me that it will be added back to my bill. I have autopay, and they had charged my bank account that very morning for that months bill, so I asked her if that meant they would just add $70 to next months bill, and she said yes. So today, I was looking over my next months estimated bill online, and was surprised to see that it says I am OVERDUE $70 PLUS A LATE FEE! RIDICULOUS! this is not my fault, and they want a late fee? They charge me automatically every month via autopay, so how am I responsible for this? On top of all this going on, I have been having problems with the line I use.

On April 29 my husband got me the HTC hero as a birthday present. It's great! I got it all setup, including my voicemail, which i actually made a personalized greeting for the first time ever. i am a asst. gm at a popular restaraunt and use my phone for work, as well as it being vitally necessary for me to be easily contacted should any issues arise while i am not in the store. So one day, a manager didn't show up. Everyone I work with knows that if they do not leave a message, I will assume the call was not important, and my outgoing message even says, if you want me to call back, you must leave a message. Problem was, I was unaware my voicemail stopped working until I got to work and got chewed out by my boss for not returning call or having voocemail on. I asked what she meant and she said after it rings, it for a to a busy signal, no voocemail.

I tried calling it from my phone pressing 1 talk and received an automated message stating to complete the call I must first dial an area code! I tried again, this time dialing 1+ area code+ number, and got thr same weird message. I call customer service, and they "reset my voicemail". Didn't work. It took it on to the store. They tried a hard reset, no luck, they said they were gonna reset my msi or mse or whatever its called, no luck. So they said to leave the phone with them, and they would put all new software on the phone, and that would fix it. So I left, and came back 4 hours later, got my phone, was told it was working. Nope. They lied. I pointed out that yhe voicemail still didn't work. So they said there's nothing more they could do, and the phone must be defective, so they are going to ship me a brand new phone, no charge. Cool!

So I received the new phone today, and took it to get activated. They said everything is good. And STUPID ME, I BELIEVED THEM! I got home decided to set up my new voicemail message, and MY VOICEMAIL STILL DOESN'T WORK! That's it. I'm going to Sprint tomorrow again. And If they cannot fix the problem, or give me a huge credit off my bill for this extensive inconvenience, I will cancel all 5 lines of service, refuse to pay cancellation fees, and I will take them to court because I will not allow them to push me around anymore OR ruin my credit!

We moved from Michigan to Dayton Ohio because of loss of job. Our service was very poor here (2007). First complaint: My son had his and my phone on a family plan. He had no job, so we put it in my name. (Sprint put the main phone # as mine, but never changed the responsible party)

Second Complaint: The service was poor here. We contacted customer service and talked to a representative and asked if we were under contract. She said NO. We changed to Verizon. We have been continually sent collection letters and phone calls.They are now on their third collection company. We send them the letter stating the information we were given in the phone call and the name of the person we talked to. We have sent it to the past 2 collection agencies.It was turned in under my son's name.

I purchased a cell phone from sprint on April 5, 2010. I was not very happy with the features on the phone so I decided to return the phone on April 14, 2010. I was told by a gentleman and the manager that i would get my money in the mail for the purchase of the cell phone. I paid cash and was given a receipt. Until now, I haven't received anything in the mail. I went back to the mall and talked with another gentleman about the incident and he said in three days I should receive my check. I still don't have my money and I am so disappointed in the way the transaction was done.

One of the reasons why I returned the cell phone was because I was also promised my bill would only be $50.00 a month for everything unlimited. Unlimited internet, talk time, texting etc. I decided to check with a sprint store in my area where I work and they told me that the place I purchased the cell phone from was not telling the truth because that particular phone I purchased was $69.00 a month. So I brought the cell phone back because it was more than what I wanted to pay. The keys on it were also too small.

Anyway, Am I out of the cash I paid for the cell phone and if so, what can be done to prevent this from happening to people like myself again? I gave them some free money for something I did not ever own. I also received a bill for $124.41 which was due on May 11, 2010. It sure was expensive for a cell phone I had for about 10 days. I took care of that, but as far as my money goes, they said sprint could not help me cause I bought it from a kiosk. It still belongs to the Sprint company. What a rip off!

six months ago i called up sprint customer service searching for a phone to buy because my phone was acting up i customer service rep. told me that he had a phone that was free i was very axcited to get the phones i would not have to spend any money .that time i was also due/eligable for an upgrade not knowing that if i took these free phones i would loose my up grade eligability for the next 22 months.

i am now call to get my upgrade and they are telling me that i already got my up grade with the free phones i got which the customer service rep never explained. i have been a valued customer with sprint/nextel now for 10 years or more years and at the present time have 4 opened line with sprint. i cannot wait to get these leach out of my life my life cause all they want is your money with bad customer satisfaction. i also spoke to a supervisor and he did not even try to comfort me with any care.the only time sprint trys to work with is at the end of your contract.i know they will try to work with me in a few more months but i have something in store for them. i hope they that they fail because of there BADDDDDD business.

they are advertising everything plan for $69.99 a month/ that does not include the (evo) phone. There web site does not say that it excludes the EVO phone and they are adding a extra $10 a month to that phone. making the total plan $79.00 a month.

The battery on my new cell phone of a few months went bad and Sprint said they were unable to repair it and they would have to give me ANOTHER phone. I agreed that mine to the exchange only because I thought they were replacing it with another new cell phone. It wasn't until a few days later when I had to return to the store that i was told I had been given a USED REFURBISHED CELL PHONE. I requested a new phone to replace my old new phone and was told I'd had my phone more than 30 days so I wasn't eligible for a new phone.

I should not have to submit to paying full price for a new phone then a few months later be foreced to trade it in for a used one I could buy off the internet for 1/2 PRICE. BUT THIS INFORMATION WAS NOT DISCLOSED TO ME AT THE TIME OF THE EXCHANGE. I BOUGHT A NEW CELL PHONE and the failure was due to a malfunction in the phone it's self and NOT MY FAULT. I should have received a new phone to replace a new phone, not a used one!

Terri h. the manager offered to give me back my broken phone but would not discuse the issue, she only repeated the words WE DON'T DO THAT over and over until I left the store! I paid full price for a new phone then was forced to exchange it for a used phone I could have bought for 1/2 price on the internet. This looks like some sort of fraud to me.

dont' know what and how i Owe Sprint and keep getting these letters from them and collection agencies saying that i owe them and i dont even know why or how! Damages credit

I have spoken to more Sprint reps than my own friends and family. I have had issues with my phone service since June 2009 with the device itself and more recently hackers getting into the Sprint system and making fraudulent calls and also changing personal information on my account so I would not have access to the account. I have been on the phone with a vast amount of employees that has either disconnected the call, or stepped out of business character to use profanity and /or a less professional tone. I have had a malfunctioning Blackberry since I exchanged my device in June 2009. Since then the phone has erased all my contacts and text messages saved. This situation is also most severe because I am a independent carpenter with most of my contacts saved pertaining to work, past and present. Here is a list of the other issues I have had with this device: sending and receiving text messages, either not receiving at all or at a much later time than the message was sent; no access to my voice mail and its contents; all icons on the device randomly disappearing and reappearing at will; the device reboots itself to factory settings; the device locks itself which prevented access to do anything; and I have changed the ball in this device 5 times since June 2009. I have been in the store for them to look at this device 3 times between each issue and each time I have left, another issue has come about at a later date. I have also spoken to reps in the call center for them to mail out a working phone.

One rep attempted to mail me out a device but ended up sending it to an incorrect mailing address. Because it was not the correct address, there was an attempt to deliver 3 times and since the information was incorrect the phone was then returned to Sprint. I was then advised that it is noted that it was returned after it was sent out incorrectly but I would not be able to have another phone sent to me because the system only allows 3 attempts each calendar year regardless of the incompetence of the rep with sending it to the incorrect address and there is nothing they can do to change it. This was also echoed by a representative in the corporate offices of Sprint. I was then advised that there have been fraudulent international calls that are being billed to my account since April 22nd. The fraud department has now contacted me to let me know that someone has hacked into their system and has used my information to make calls overseas. They have been tracking this but are not able to get hold of the individual(s) that are responsible. I was traveling in NYC on April 23rd, then they placed a restriction on my phone to make or receive calls which left me stranded for 1 hr from my ride not able to contact me to then take me to my planned destination. Since then I spoke to someone in the fraud department on April 29th again for them to reboot the device for the fraudulent activity to cease. On April 30th, I decided to call the company to follow up if there has been any other activity only to find out that I did not have access to my Sprint account. I then had to call the corporate office again only to find out that 24hrs after I spoke with them to reboot the system, the same hackers accessed their system again and changed all the info to validate my account to answers only they (the hackers) were able to recognize.

While all of this is taking place I was in touch with a representative from Sprint corporate offices who did not lend any assistance. The account is under my sister's name, but I am the only user of the device. She informed me that the only way that anything could be done is if my sister contacted Sprint to validate the account. This is a problem because my sister is in Trinidad dealing with deaths in our family and the Sprint rep, knowing this, declined to validate any information through me to move forward with helping me through the situation. What was also contradicting to her statement was the fraud department did validate the usage of the account with me multiple times to access the account and also followed up with a statement saying if the corporate rep wanted to, there are questions and procedures in place to validate the account if she chose to take the time out to help the situation along. As of right now I was advised that I lost out on multiple contracted jobs that were in the works, all proven by the voice mails that came in at a much later date than they were originally left because of the problems with the phone and this still did not prompt the representative to help with the situation at all. I am still paying for service and the last response to me from the representative is that I have to uphold my contract with one more year left. I have had multiple contracts/ jobs lost, was stranded in another city, had funds lost because I had to pay someone each time I had to go into the store locations, and suffered emotional distress resulting in a delay in the funeral to bury family member oversees because I was not able to get in touch with the wife to provide her with information she needs.

I switched cell phone company in April of this year. We got some of the best cell phone Sprint had to offer. We get and my phone right away started dropping calls and I never get a full signal. I bring my phone back in and they tell me the phone is a bad phone. I paid 250 for, so they ordered a refurbished one to solve the problem and it didn't work. Still the same result and on top of it, the refurbished one are cheaper than the one I purchased. Then my husband screened stopped working and he can't down load any thing on his phone. He can't even uses his phone at work because he get no signal he has to use a friends. I am paying 200 a month for cell phone we can't use. When my bill is suppose to be 130, my advice is don't use this cell phone company they are a fraud.

I have had an account with Sprint PCS since I joined the Military in 4/21/1998. With their new contracts, every time you buy a new phone because we all know technology changes and they no longer have the same phone for you to buy; you also can't buy a new phone without apparently a new contract you sign that their general customer service line does not know how to check correctly. I cancelled two lines. I was told that I would have to pay a cancellation fee for one though not the other.

Come to find out, I was sent a bill to an address I have not resided at since 1998 telling me that I am being charged a second termination fee of 200.00 dollars. It is always nice to know. When I call to inquire, they were sorry for providing wrong information for sending a bill to the wrong address but with all their mistakes they were unwilling to even work out a deal with maybe lowering the balance that was on the account. Oh and for everyone out there that is thinking about going to Sprint even their supervisor's supervisor can help you with this fee.

I hope the CEO of this fantastic company that comes up with more ways of making the small guy pay for everything does not choke on the wonderful 200.00 dollars I will be sending to him. I also want to let them know that I will be passing this along to my family. My husband is also a manager with a commercial tire company that does everything with Sprint. Though when we go to the wedding of the FSO is his company, I will make sure they know everything that I was provided by Sprint. Thanks but no thanks for your outstanding non-English speaking customer service and for having such great people to help you that can do anything.

Every year we travel to Mexico, each time before I call Sprint to make sure on proper plan for out of country use. For years used Treo phone never any extra fees of more then a few dollars. I spoke to print international, advise my phone and they advised I was on best plan. Mar 22 2010. Also spoke to Mar 26 as text not working. When got, the bill has changes for incoming data line of $622.00.

I spoke to 6 customer services reps, was offered $50, $100 and $150 refund, take it or leave it. I spoke to supervisors. Was told I should have left phone at home, or I should have known the Pre run 24/7. I then called customer retention to discuss cancellation of service after 7 perfect years. Tracy first checked with IT department and confirmed the PRE does bring in data 24/7 meaning if just sitting on charger and not used it is always bring back in all emails. She then spoke to International supervisor as saw I spoke to them 3/22/2010. She was told international does not warn about how the PRE works, they gave me a $200.00 credit from International.

I advised I felt at least $450 credit if not 100% as I spoke to local store, Sprint customer service and International and no one warned me that I should turn off the PRE if not using. All data was incoming. Supervisor refused to grant anymore refund. I went to Sprint Store to discuss and they just closed the store. Extra cost of $422.00 for not even using the phone. My wife has the treo used all the time for emails and no cost, I just got the PRE and $622.00 extra charge for using it for about 2 hours.

I had been a customer with Sprint for many years. Upon moving to another city, the area that I live in had no Sprint service. I called Sprint on several occasions to get a better plan. I had to keep my phone on roam to make calls and receive them. Sprint called me and said upon looking at my account they saw that the roaming charges are eating up my minutes and causing me very high bills. They said that they would waive the early termination fees and I can look for another provider in my area. I took the advice and went with another carrier.

When my so-called final bill came I paid my last bill, which was $237.31 in February. Sprint sent me another final bill that arrived in the mail on 4/27/2010 for over $200.00 again. I called Sprint and after they kept me on hold for almost 30 minutes trying to get me an answer, the customer service rep told me that they will review it and I will hear something in about 5 business days.

About 30 minutes later, Sprint called me and said they figured out why I received the bill for $200.00. It is because they only agreed to not charge me early termination for my 1st line, not my second line, which I had on suspension and hadn't been using for months. The waived termination fees should have gone for both of my phone lines, not just one phone. I cannot afford to pay another $200.00 to Sprint. I have another carrier now that I'm paying.

I signed a 2-year agreement with Pivot from Cox in November 2009. Pivot went away in June of 2008 and the accounts were transferred to Sprint. Sprint assumed that all of these customers started new 2-year agreements and did not give any credit to customers for the time they had Pivot. I never received a new phone or signed anything at the time of the transfer.

I cancelled service with Sprint in February 2010, several months after my 2-year agreement with Pivot was satisfied, but Sprint charged me a $200 ETF claiming that my contract was not up until June 2010. When I contacted Sprint, it took 10 phone calls and transfers (no exaggeration) to find anyone who knew what Pivot was. Not only did they insist that I have to pay the $200 ETF, but they would not prorate it like they do for current customers since it was in place when I "signed" my 2-year agreement. I signed nothing. They threatened to ruin my credit if I did not pay them, so I was forced to pay them. I had to pay a $200 ETF or risk having my credit rating ruined.

Back in August 08, I purchased a phone for my daughter. I paid out of pocket. Well, now in March '10, I decided I wanted to change carriers because my contract had been up for a while. When I called customer service, they told me that line three still had like a month to go. I told them no, I shouldn't because we had purchased the phone with out-of-pocket money.

She then told me, "No, you got it free and renewed your contract when you got it." I was pretty ** at this point. I told her how could I have renewed when I bought the phone. I then told her, "This is why I want to cancel with you, because your customer service **!" Of course, that got me to another representative who couldn't help me.

They are now charging me 200 dollars for cancelling fees! They tell me that I have to prove to them that I actually bought it. In April '10, I called again hoping they can do something, but again they were unable to help. So I now owe them 200 dollars or else they will put it in collections. I refuse to pay them again for what I had already paid for! This is after 10 years with Sprint. This is the way they treat their customers, with a bunch of runarounds. and for the record this isn't the first time I got bad service with them. I am furious at this. I now have to "prove" to them that I actually bought the phone, so they won't send me to collections. Tell me, is this right?

I purchased two phones on a family plan. One of the phones was returned before the 1 month free trial was up. I was told the amount for the phone would be added on to my account for a little over $150. I paid cash for both phones for a total of $316. I spoke to a number of reps. regarding this matter. I was told it would be credited to my account. I was told that the phones did not show in the system as being paid for. I was told that the phones were promotional and were free.

The phones didn't show in the system. I was told I had to go down to the store where I initially purchased the phones and take the receipt and I would get my money back if I paid cash, even though the phone was returned at another store location. All of these things were told to me all at different times calling to inquire about the phone.

At the initial purchasing of the phone, I was also told my 1st bill would be $216. The 1st bill was $226. I am very dissatisfied and they have not tried to accommodate me in regards to this matter at all. My phone was temporarily disconnected for a few days. I had to go to the store where the phone was purchased, to be notified that I was only going to be credited and it would take 24 hours for the phone to be restored. I need my service to be on for personal and work (contact employer). I just opened my contract with Sprint.

I did not sign up for Sprint. I feel I should say that right now. A relative did and now we're stuck with it. Their reasoning was they did not require a huge deposit up front which isn't bad actually. To be honest, Sprint isn't as bad as IMO as most people say it is. We get good coverage, the phones are nice, customer support has always been nice to us, one phone broke 4 times: once their fault, three times ours, and they replaced it each time without complaint or charge. That's the good, you see.

1. The billing system. I have three lines: two phones + internet, unlimited texting, free weekends and after 7, more minutes than I could ever use, nice phones, good coverage, etc. I pay $120 a month. That isn't bad however, how they ask me to pay is. They tell me to pay one month ahead plus a small deposit and then pay my monthly bill. This seems insane to me.

2. The internet. I got the internet because I was staying in a hotel for a month and the hotel's internet literally was from Poland and is so horrible that I couldn't do anything with it. I got Sprint and while Sprint internet has never cut out on me, it is by far the slowest internet for the price I have ever seen. They charge you $20 for the base program which includes 1000 minutes or something of the sort. You are then charged 17 cents a minute.

Oh, and they don't actually mean a minute. They charge you based on how many images you see. So, if I was only checking my emails or craigslist, that'd be great. If I'm running programs in the background that also use the internet - like Skype, Steam, MSN, etc. - then the price goes up. And God forbid if I actually use them. I was not told this when I signed up for the service, and found my bill was $400 just for the internet after downloading 4-5 songs and installing L4D2 though never actually playing it either. I can understand why they do it but never telling me? That's insane.

Now back to the speed. The way my internet works with Sprint in non-technical terms, you plug in a cable and then you plug a little device onto it which is pretty basic. You then boot up a program called Sprint SmartView and it connects to the internet. It gives you a signal quality in this program. Right now, it is at 80%.

Yet, my internet is incredibly slow. It took me 5 minutes to send a single email. I used Skype last night very briefly and it was so bad that my microphone was lagging. This is not always the case though. At another location, my connection quality was often as low as 10% yet the speed was comparable to dish internet. Things happened slowly but you got them done. How that works, I don't know. Because of the quality of the internet, I only use it when I must. Right now, my good stuff that is, the cable is down and won't be back up for two more days. I feel like I am going insane. It has taken me an hour to do things that I normally do in 10 minutes.

On April 1, 2010, when I was in Palm Spring, CA, I was no longer able to get my emails on my Sprint Phone. I pay, in an un-cancellable contract, a fee for unlimited data services. While still in the US, I made many call to Sprint to attempt to get my AOL email service back up. In all the calls and all the time I spent on the phone with Sprint, they were unable to find the problem and remedy the situation.

Over the next 4 or 5 days, I made numerous calls to Sprint. Each time I called, they made me go through their security process and start the whole thing over with a new customer service person.

Every time, I asked to please be connected to the previous person who was helping me. On every occasion, I was told that it was impossible to locate a previous representative because they don't have those records. Days later, I was told by Russell **, Jr. Executive Services Analyst that those statements about not being able to locate a previous representative were simply untrue.

During this time, I had representatives tell me that I would never be able to get emails when I was roaming. That is not true! I have been in Mexico with this phone since November getting my emails. I pay $40 a month just to get this service. I can almost guarantee that if you were to ask 10 Spring phone representatives the same question, you would get 10 different answers.

So on about the 10th to 12th day (I didn't keep notes, not expecting this would turn into such a big ordeal), I got Rhonda on the phone. She then got a supervisor or technical support person to assist her. She and the person helping her said that the only way to get the email back would be to do a hard reset on the phone since nothing else in the past 10 days had worked.

I told her that I could not afford to lose my phone contacts. She and the other person informed me that I might lose a text message or two but I would not lose my phone contacts. I probably asked the same question four times and told them to promise me that the contacts would not be lost. When they assured me that I would not lose the contacts, I allowed them to do the hard reset.

Well, my contacts were now gone and now it was time to sync the numbers back to me. After many attempts by Rhonda and her supervisor, they could not get the contacts back to me. She assured me that she could see them in front of her, but they could not get them back to me and they could not understand why. Rhonda was the only person at Sprint that was a kind and courteous representative. It's unfortunate that she will probably get total blame for this when it's truly Sprint's fault for not training their representatives.

I started making calls again the next day and tried to connect with Rhonda to see if we could go further to find a solution. Each time I was told that there was no way to reach Rhonda as they would not even be able to know where she was located. Then started more joy of dealing with more arrogant customer service representatives. It's almost like it's a game to them. They love to push the customer to the point of being furious before they act like they are willing to help. I had Cory who was so arrogant that within a minute, I asked for someone else. Then I had Britney who made me furious with her lack of knowledge. When I became irate and told her I wanted to get back to Rhonda or someone else who could actually help me, she told me that either I could let her help me or she could send me to a service center in my area.

I told her that I was in Mexico and she told me that they had service centers here. I told her they did not. We went back and forth for 3 minutes. Then in her, oh so arrogant attitude, she kept repeating, "Would you like me to help you or would you like to give me your zip code and I will send you to the nearest service center?" Once again I explained that I was in Mexico and a zip code would do no good. After hearing her snotty comment several more times, I gave her my Mexico Zip code. She then proceeded to tell me that there were nice service centers in my area and started to give me address of places in Michigan, I believe. Needless to say, I only became more and more outraged by the attitude, the lack of training and the arrogance.

Then I got Kourtney. I don't even remember our conversation but after she made me furious by not being willing to get me to the people that I had been working with, she started to laugh at me because I was so furious. As I said, it's a game with the people. They just love to push the customer as far as they can.

In the meantime, everyone had forgotten that my original concern was that I could not get email. They had now added to the problem by taking away all my phone contacts. Finally, I fixed the email problem with absolutely no help from Sprint. I went into my phone where Sprint gives you options for email of Gmail, Hotmail, AOL, etc. I hit the "more" button and found AIM which I know has something to do with AOL. I set up a new account and got my emails back. I can almost guarantee that if I called Sprint today with the same email issue that no one at Sprint would know the solution.

When I was totally fed up with the Sprint phone representatives, I got online and googled "Sprint executive offices". I found a posting where someone had listed all the names and phone numbers of all the Sprint executives. So using my Sprint phone and paying about $1.69 a minute for each call, I started down the list calling every number on the page. Most of the numbers were disconnected or part of some mailbox service. I was able to leave messages for about 5 executives telling them that I was a furious customer and that I wanted help.

Finally, the next day or a couple days later ,I received a call from Russell **. He told me he would attempt to help. He told me that it was simply untrue that there was not way to reach past representatives. He assured me that he would do his best to help. Well, after many days of "talk", I realized that's all it was. He had someone try to help me get the contacts back, working by email for about 4 days. Nothing worked. He told me that I should have been calling their international support division at which time I reminded him that my original email problem had nothing to do with being out of the country because the problem started in the states.

Finally, after days of no change, he informed me that as long as I'm roaming that there is no way to sync back my contacts. So after all these days, I finally hear that what people have been trying to remedy all this time was impossible from the start. I was now getting all kinds of new error messages on my phone. He informed me that I would have to contact the international division to work on those issue. Keep in mind that to this point I have probably spent between 20 and 30 hours on the phone trying to deal with this. I did not create any of this problem. I did nothing wrong and I'm spending hours and hours begging Sprint to help me.

One of the error messages was that I could no longer receive attachments because I did not have a data card in my phone. So now it's a new problem. I told several representatives that I didn't even think this phone had a data card. Several representatives told me that I would never be able to get attachments when I was roaming. That is wrong. I've been here since November and get attachments all the time. Finally, I took my phone apart, found that it did have a data card, took the data card out, put it back in and now I could get attachments. No one at Sprint could even walk me through this process to resolve the problem.

When I was totally fed up with the whole thing, I wrote a fairly nasty, sarcastic but deserved email to Mr **. I told him I wanted Sprint to get me a new top of the line phone, sync my contacts and send the phone to me in Mexico. At this same time, I told the email representative who was helping me that I wanted a new phone with my contacts sent to me. He emailed me back saying he had put in the request for a new phone and asked for my address. He knew I was in Mexico. So at this point, I assumed they were finally going to remedy the problem. I was then told by Mr ** that they could not send a phone out of the country. I asked him to send it to a friend in the US and they would bring it to me. After days of emails back and forth with "sincerest apologies", I was informed that Sprint would have to step too far out of their box of rules and regulations to get a phone to me.

I believe Mr ** thought that he was be so generous when he issued a $40 credit to my account. I pay $40 (probably more with taxes) per month just for my international data service. As part of my regular monthly fee, I am supposed to have "unlimited data" in the US. I was in the US and did not have service. Sprint has me under a un-cancellable contract.

I have to pay them no matter what or they can simply send me to collection and ruin my credit. They made me spend hours and hours of my time trying to get help, to try to fix an original problem that I finally fixed myself with no help from them. They created another problem that can't be resolved until I return to the US in July or August. Mr ** continued to refer to it as an inconvenience that I no longer had any of my 10 or more years of contacts on my phone.

I think it's criminal that companies like Sprint can get away with this kind of no service. I am so sick of hearing "I'm sorry you feel that way, Mr H.". Those people couldn't care less. In the end, I feel that Mr **'s job is to act like Sprint cares. Finding no resolution and offering a token $40 credit to a customer who has been so wronged is simply pathetic. It's not about the money. It's about the fact that I have no choice. I am locked in. They don't have to fix anything for me because I still have to pay my bill no matter what.

I want a new phone with my contacts on it. I want to be reimbursed for all the long distance calls I had to make to deal with this and to find the executives who I thought might help me. I want a credit on my bill for 2 months full service to make up for some of the time I spent dealing with this. It's the least Sprint could do when they have created such a blunder for one of their customers. I have no contacts on my phone and Sprint will do nothing to get them back to me. No credit was given for all the time I have spent to try to remedy this problem that appears to have no resolution.

I started a chat session with a Sprint rep via their website. I couldn't log into my account via the web, because I'd forgotten my password, since I rarely log in to the site. Apparently my security answers were incorrect (I don't know how, since one of the questions was my grade school, and how could I get that wrong?). I informed the CSR at the outset that my PIN and Security Question were wrong, and I needed to get it reset.

He asked inane questions, took forever (2-3 minutes between replies), before he informed me that my account couldn't be reset because my PIN and password were wrong. At the end I did get, well, short with the tech, and actually used some insulting language. This conversation took about 40 minutes. Ii am not able to manage my account until I receive the PIN snail mail, although I may want to close the account (but not because of this incident).

Around mid-January, I had went to purchase a Sprint smartphone. I ended up buying a BlackBerry 9630 Tour and got another line for my sister who has a LG Lotus.The salesperson had coached me to get the BlackBerry instead of the Palm Pre. He said that the Palm Pre was not good with battery but the Blackberry was a better choice. So I agreed and got the BlackBerry Tour.

What happened next was he went to the back and brought me the phone in his hand and had the box in other. At the time, I didn't think nothing of it. But soon as I get home and start to get to know my Blackberry, I noticed that I couldn't access the 3g network. So I had called customer service for help. I never got that resolved then I also noticed that I couldn't access certain websites because it said that my service or BlackBerry server was not recognized. I also had terrible drop calls and receptions issues.

I also notice that the certificates were expired and that someone had access to my Blackberry around October of 2009. So once again, I called customer service for help. They had apologized for the problems and directed me to go to the repair shop at no cost to me. The phone was not yet a month old when all problems were happening. When I got to the repair shop, they took the phone and had the phone for more than a hour. The lady who worked there, I began to ask her questions about the policies of broken or replacement of phones. She had asked me how long did I have the phone. I had said not even a month and a half and I had asked her if the phone was not repairable, do I have the choice to pick the same phone or a phone of the same price frame?

At that time, she had asked me who I gave my phone to. I then pointed to the gentleman who had took my phone to the back. At that moment, she discussed brief words with him then they both went to the back and someone else came out with my phone and said they couldn't help me with the phone because the phone had water damage! I was astounded by the poor and rude customer service. I tried to ask questions many times to the worker and all the worker would say was "sorry water damage." At that point, I was very confused about the water scenario because I know I have not exposed the phone to any.

So I was again called customer service to understand what was going on. Everyone that I had talked to kept giving me the runarounds. No one will listen or help me. They kept transferring me over to another department. Once I would explain the situation, they would transfer me again. After not getting the help I needed, I threatened the supervisor of calling Better Business Bureau or Customer Watch. It was when I noticed two days later that I couldn't access my Sprint account from my phone. Also maybe a week after that, my sister LG Lotus also started to do the same things my Blackberry was doing.

So once again I called Sprint customer care to express my situation and then they connected me to the technicians and spoke to a man named Charles or Chris and he had heard all my complaints and had determined that there is no way that water damage to a phone would cause certificates to be expired or the service to not get what I'm paying for. He said that it the phone supposedly water damage was a reason for it acting the way it is, I wouldn't be able to even see the screen or browse the internet. Basically, I wouldn't have a good visual phone. The crazy part about that was the other phone! My sister's phone started to do the same things. It would allow service for Sprint and also it wouldn't let upgrade to software happen. Not even downloads.

All of a sudden, the LG Lotus was asking for certificates and saying error to pages from web asking for information of device or not recognizing server. Both phones don't have the right types of certificates or software of a new phone. I have expressed myself in so many ways that I have ran out of options! I was given a ticket number from the technicians for them to have to find out what is the problem with the two phones. I was to hear from them in 24 to 48 hours with answer. That was almost three weeks ago. When I called to ask what's going on, I get the same bad customer service, who just transferred me to others who end up just transferring me to someone else who won't help me.

Please I need some help to resolve this issue. They want me to pay $100 for new phones. I think that they know that they sold me a refurbished phone and want me to have to pay again for a phone that I thought was a new phone. I believed I was played with and deceived. Please note that Sprint has all my complaints on files. So I have that to back up my story. They won't help me or even answer the questions about what's going on with both phones. I will be so thankful for your help. Please help me. I thank you for your time.

I had a contract with Sprint and that was supposed to end in December of 2009. My phone was stolen in February 2010 and I went to rush and buy a new one. When I went in the store, the woman who worked there assured me that my contract had ended months prior, and I was eligible for a new phone at a discounted price with a new two-year contract. When the employee told me there were additional charges I added to the purchase of the phone because of something they had to do to fix my old contract, I decided to switch to AT&T.

Sprint is always trying to sneak money from their customers. That wasn't the problem though. My problem is the final bill that Sprint had sent me included a cancellations fee! Wow! I was just in the store and they said I no longer had a contract! I called Sprint and they are telling me that in September of 2009, when I had broke an old phone because of water damage and they told me that there was a renewal of my contract when I had accepted a $50 credit--which when I was offered the credit, no renewal of a contract was ever mentioned. I asked the girl myself if it did renew the contract; I didn't want it. Again, in confidence, she claimed I would have the same contract end.

When I got my new phone for that, I looked to make sure the contract end date was the same, and it was. All of a sudden, when I cancel Sprint, they come up with this new contract end date of sometime in 2011! I called Sprint many times, willing to pay the bill minus the early termination fee, but they insist that I had renewed the contract. I also tried to get the store whose employee told me that the contract had ended to flip the bill. The manager there said that there was nothing she could do. In my eyes, Sprint scams by giving out credit! They are the worst company ever!

I am using Sprint Internet for my laptop since May 2009. I've been paying on the average each month of $60+ until this month April 2010, I got a bill of $344+. I called them and asked a detailed explanation on my bill and all they can tell me is that I used up more than my gig limit. I remember only one month that I went over my limit just because I didn't know that time that I have a limit just like a cellphone minute. And then on I stayed within my limit and paid each much just the fixed price for my plan plus taxes etc of course! I have been using my internet each month the same way I've been using from the start and that made me wonder why I went way over my gig limit for this current period.

The problem is that they can't give me a detailed bill that I can see how I used up my gig, they can only tell me that I went over. Something I don't believe I did. I don't mind paying an amount as long as I know that I really used up that service. I am aware of a lot of scam going or malfunctioning of computer systems. For all I know, their system (Sprint) broke down and made errors to my account. It's hard to believe that my bill each month of $60+ will go up to $344+ just like that without a clear explanation. I wonder how I could get help.

Our son's phone was stolen. We did not realize this until we received our bill, which contained several charges. As soon as we received our bill we notified Sprint that the phone had been stolen and asked that the charges be removed. We spoke with several customer service representatives who said that they could not issue a credit because we did not report the phone stolen in a timely manner. According to our lawyer, we did report it in a timely manner.

We have been longtime customers of Sprint and this is the first time that something of this nature has occurred. Additionally, we were told that the content that we did not order would have to be unsubscribed by us on the Sprint website. The website was down. In addition, we were told that we could only remove 3 items at a time and that we would be charged for the other items until they could be removed. According to Sprint we are responsible for about $300 of additional charges. In addition, we are still being charged for the services we did not order.

I had a Sprint contract from 2004-2007 and I gave them a 175.00 dollar deposit before I ever made a call. I received a monthly bill and due date for about 60.00 dollars. 3 times they cut off my service, 10 days before the due date. The last time I had enough and I went to a new cell company leaving my deposit with Sprint.

Last week, I applied for a home loan and was denied because my credit score was to low. Come to find out that Sprint had made a claim that I owed them about 200.00. Terrible. Disgusting.

I am writing you to let you know about the terrible customer service I have received from your company. I have for the past 6 hours been trying to receive help from your people to no avail. I have been hung up on 7 times and talked to 12 different managers in different departments to work on a promise your company gave me that they are now backing out on. I will start from the beginning. My husband Mr. X has been a loyal customer with Sprint since June of 2004 when he purchased a phone for our oldest daughter.

In October of 2006, he added a second line for our other daughter. For 6 years we have been customers and have spent thousands of dollars with your company. We have thought many times about switching but have chosen to remain loyal to Sprint. In February, my daughter broke her phone and is using the original phone from 2006 that is her back up phone. My husband was out doing the grocery shopping and saw the same Sprint Sanyo 2700 that she had just broken for $40. It was for a company called I-wireless and the brochure said that it operated on the Sprint network.

He called customer service to see if he would purchase that phone and provide them with the ESN number, would it work since it was the exact same phone and it operated on the Sprint network. He was transferred several times and placed on hold. They finally told him that it would absolutely not work but we could purchase the phone for $229. We did not believe that. Finally after 1 1/2 hours and after talking to the cancellations department, they told my husband they would allow him to upgrade the phone one month early in April and we could receive that phone for $50 dollars plus a mail in rebate so that it would basically be complimentary. In addition my husband verified that it would not extend our contract and that they would be notations to our account reflecting this verbal contract.

Today, my husband called at 3:30 PM to receive the offer that we had been promised. He spoke with several individuals all giving him a different story. The third person he spoke to a supervisor by the name of Keegan was helpful and she said that she did see the notations. We had decided to go with the new Blackberry curve as a special surprise to our daughter and upgraded our plan on both phones to include data. Keegan assured us that it would be $149.99 to receive that phone and connected us to the department to make the payment that was at approximately 4:30 PM. My husband spoke to a gentleman who then hung up on him. My husband called back and spoke with another manager who said they had no record of any of this. He called again and spoke to a Anna and she said she did see it but was unable to give the upgrade without extending the contract. This level of customer service is unfathomable to me as I work in a position where customer service is a priority.

My husband was then transferred to a James who said he didn't see any of those notes but if we wanted the phone it would be 249.99. He then gave us a phone number to call him back and it didn't work. My husband then spoke to a lovely lady by the name of JoAnn who said she could do the phone without extending and did we want to add another line for $19.98 and we could get the blackberry for $149.99 plus get one for free. She stated it would be a 100 deposit. After all the confusion and lack of help or empathy, we decided that we would like that waived. He was disconnected by mistake. My husband then called again and spoke to a Steve ** who offered no assistance and hung up on him.

By now it was 6:30PM and my husband was really upset at the lack of assistance with something that could have been resolved with a simple phone call. I then took over the calls. I first spoke with a Brendi who was no help, she disconnected me and a Jeff left me a message to call the general number, I did. I asked for escalations because at this point I felt that no one was willing to help us. I am a very patient woman as it is my job to be so, but this was simply ridiculous. I expect a certain level of service from a company as yours and I felt like I was talking to a GO phone rep. I then was referred to a gentleman named David who was little help but he did work in escalations. I was disconnected from him as well. As I was attempting to call back, he called me back and left a message to call him which did not work. I had to call back in and start all over again with my issue.

It was 8 PM, I was then referred to Liz in what I was told was Customer Service Management team. I told her my entire story again and she was the first person to show empathy. She gave me her direct line and promised me we could work to solve the problem but if we got disconnected I could reach her there. She then transferred me to a Randy in finances and he hung up on me after being no assistance. I then called Liz back and her phone message came on and the department was closed. Why didn't she tell me it was closing? I am very frustrated and have lost total faith in your company. This is what I would like to happen, I want to get the purple blackberry curve, I don't want my contract renewed and I want a third line. I want to pay 149.99 for one and get one free, I don't want to pay a $100 deposit for the third line.

They are bill collectors trying to collect on an unpaid cell phone bill of someone that shares the same name as my husband. We have told them over and over again that they have the wrong person but they continued to call. Today, they crossed the line and called my work number to harass me.