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Sprint PCS and the other cell-phone companies bury consumers in a constant barrage of "best deals" and "money-saving" specials. Trying to keep track of these constantly-changing plans is like trying to count grains of sand in the desert during a windstorm. One tenacious soul who has done so is Humaira of Berkeley, who wrote to Sprint in January 2001 seeking a clarification. Last we heard, there'd been no reply. Other complaints ...
Davina of EHT, NJ July 3, 2009
It all started because I saw an ad saying that new customers get a Blackberry Curve for $150 before a $100 mail in rebate with a two year contract.
I called Sprint on July 2, 2009. I asked customer service to transfer me to the customer retention department because I wanted to see if I could get a new phone. I talked to customer retention but, it was like I was talking to myself. I told them that I saw an ad about the Blackberry and I wanted to extend my contract for the required two years to get the phone. The rep told me that they could not let me get the phone for the promotional price because I was an existing customer.
Yes, I have been with Sprint for 7 YEARS!!!
I told the rep that I was not satisfied with his answer and I wanted to speak to a manager because I just knew that there was no way that I was not going to be treated the same or better then new customers. The rep came back on the phone and suggested that if I wanted a Blackberry for the promotional price, I should go to E-bay or buy a refurbished phone. What kind of solution is that????
When the manager got on the phone, nothing seemed to get better. The manager got on the phone and told me that they could give me the phone for $419 (which is $150 off of the retail price). I was so outraged that I told her that I would cancel all three of my existing lines if I did not get the service that new customer received. You know what she told me…. “If you were a new customer, you would get new customer rates.†At the end of it all I didn’t get anything but a head ache. I am waiting for my contacts to expire in six months and I will never give Sprint another dime of my money.
Tiffany of Beverly Hills, CA June 10, 2009
On May 16, 2009 I went to a local Sprint retail store where I purchased two cell phones for my business. Once at the counter I was told that I was approved for five lines but needed to pay a $100.00 deposit on each line which I paid in cash.
Once I got home and began using the phone, I noticed that the service was horrible. I had countless dropped calls and when I was able to connect and actually speak with someone, I could barely understand the topic of conversation as reception was also lousy. I called in to the customer care department at least 16 times within the first three days of switching my servince over to Sprint only to become even more frustrated with Sprints products and services. Hoping and wishing that the service would get better, I went back to the store and purchased a wireless air card for my laptop. Once I got home and attempted to download the software and begin using the device, I quickly found out that I'd just inherited more trouble. Once again I called in to tech support only to be told after 28 minutes that the devices software was corrupt. Frustrated and only 6 hours later, I went back down to the store to return the device and to request that my $100 deposit be refunded. Once inside the store, the manager began ringing up my return and then makes the announcement that the same $100 cash deposit that I'd just paid only hours earlier was not available to be given back to me and that I would have to wait to receive it in the mail between 7 to 10 days. I explained to him that was NOT unacceptable and that when I was asked to pay the deposit I did so and they had no problem accepting it btu when I return a product that doesn't even work fresh out of the box I should eceive the same respect. He sat there proclaiming to text his manager only to come back claiming that he couldn't do anything about their policy but that for my inconvenience he would also credit my account $100.00 and that the check would be in the mail. Infuriated, I could do nothing but accept this rediculousness and leave the store. I have lost approximately $400.00 with this company for having their service all of about 7 days when they advertise that consumers can try their service for 30 days and return it if their services are not adequate.
Once I calmed down a little, I called the customer service department to ensure that my check would be sent. Not only did they transfer me 6 times, disconnected the call 4 times, called me back 12 times (I'm not kidding) only to tell me that they would NOT be issuing me a check for my security deposit but instead they applied it to my account. Is this rediculous behavior even legal?
Last but not least, I finally found another cell phone service provider whom I might add is awesome and returned sprints cell phones to the store that I purchased them from and was of course told that I would receive my $200 deposit in the meail. Well it's been two weeks and of course my deposits have not been mailed to me so I called in and was told that my deposits were applied to my outstanding bill of $303.64. How can I possibly have a three hundred dollar bill for services that I do not have or equipment that has already been returned. I am outraged and would like this companies practices and proceedures reviewed as their practices are out of control and they are simply taking money from people, not being up front about policies and as far as I am concerned illegal. K. of Elgin, TX June 28, 2009
I have been a faithful Sprint customer for over 10 years, it may now be somewhere around the number of 15 years and I kind of figured I should be shown just a tinsey bit of customer appreciation - FAT CHANCE. My recent Sprint phone a Palm Centro stopped making any noise (would not ring, no keys tones - nothing) I had only had the phone barely over a year. Well because I did not buy the insurance, I had to fork out $128.00 for them to repair the speaker. Oh sure they offered to generously give me a wopping $75.00 credit towards another phone,but then I would have to get another 2 year contract.
All of the "deal" offered in the displays in the store - no, I could not get those deal unless I renewed my contract another two years and only if I waited until January. I want to know why Sprint does not stand behind their product. I bought my car opver two years ago and I had a problem with it - do you think they told me to just buy another car? I don't know of any other company that has their name on a product and when something goes wrong with it (yes, I understand within reason) they back it up and fix it becuase they want to keep their customers happy and provide....heres a language lesson for you Sprint - EXCELLENT CUSTOMER SERVICE!!!!!!!
Its pretty sad that I get treated better at the DMV than at a Sprint store.
Not that my business means anything to Sprint, when my contract expires in March of 2010 - you lost my business and I do plan on letting my friends and family know how I was treated by Sprint.
Jerry of Grand Rapids, MI June 27, 2009
I went to a Sprint store and cancelled my account. I was told that we owed no more money. Now I get a bill for $36.61. If you want this money, go to the Sprint store on Division Ave. in Grand Rapids Mi. As usual, with Sprint, the right hand doesn't know what the left hand is doing. Arion of New York, NY June 25, 2009
About a week before May 27th, 2008 I saw an advertisement for Sprint UNLIMITED data transfer Wireless laptop service for $59.99 a month. I went into the store on May 27th and signed a TWO YEAR contract. In the contract it stipulated should I cancel the contract I would have to pay $200.00. I had to pay a $100.00 deposit and a $36.00 activation fee. I had the service for a year, and it was adequate at best. So in June of this year 2009 I log into my account online and I see that my service has been changed to 5 GB transfer a month. And should I go over this I will be charged 10 cents for each MB I go over. I was like...what the hell is this? That is NOT the service I signed up for, and that is not the service I am going to pay for. So I emailed these people...screamed at these people etc etc. I was contacted by their "Executive Resolutions Department" which is a joke in itself. I was told that they no longer offer unlimited data service transfer and your account was changed accordingly. I was actually told this by every person I spoke with and every person I had email correspondence with. Without my authorization I said. Or without ANY notification whatsoever. Then this guy goes on to tell me that on June 18th I called up requesting my account to be changed or something like that which is a complete and utter LIE! This company is nothing but a bunch of crooks and extortionists. They willingly lured me into a contract that they had full knowledge that they were going to alter a ways down to try and milk more money out of me. They have committed complete Consumer Fraud, and I want my money back for the last year. These people think they can have their cake and eat it too. They think they can screw consumers out of their rights. If I break the contract I'm penalized $200.00. If they break the contract...NOTHING! So what's the sense in having a contract I ask you. Basically it's a joke. I signed a contract for two years expecting these people to provide me with the service that they advertised to me for at least that two year period. I completely want ALL of my money back from these people for their lying and deceptive practices. rosario of antioch , CA June 26, 2009
I cancel my service in April 2009. Sprint however did not cancel my service at the time and kept on charging late fees to the acct. bad customer service from the point of employees not making notes in my acct regarding my cancellation of service on april of 2009.
i called sprint to dispute this issue and noone could find the notes in their system, but however after spending almost half an hour on the phone w them all of the sudden they find note that said "customer at Drs office will call back to cancel service " but they seem not to find the one where their customer service rep offered me that if I make a payment of $1000 dollars at the time in april that i could keep the service but i have to make payments of $500 dollars a week. thats when I said " Noone can afford I believe to pay $1000 dollars right now and make payments of $500 A WEEK .. since i cant afford it I want to cxl my service"
Im willing to make pymnts on my acct that was suspended but the amount has raised very high since they keep on adding charges . Christopher of Radford, VA June 8, 2009
I started up service with sprint for me and my wife. everything worked fine for awhile then we upgraded to samsung instincts. one pink one black and problems ocurred. the phones were unreliable and problematic and when we called in to trouble shoot we got transferred on average 2 up to 13 times a call. their customer service is horrible. most agents are very rude and lack any sense on what they are doing. one agent had my wife in tears fussing at her because he was unable to instruct her on a problem the phone was having. that was it. I called in to cancell, they said it was gonna cost $400. I asked about credits for my problems and they would give excuses not to credit. we payed $129 a month for service that we never recieved. we decided we would try to work it out so in may got insurance through sprint for $7 a month. later my phone's screen went out. called to make a claim. filled out all forms and mailed it in 8 days later I get a call from a specialist said unfortunately I was denied my claim. I asked as to why. she said claim filed on 24th of month and insurance added on 25th I advised I added insurance on 24th and not til next day sprint put it on account so not my fault. agent said I could print out forms and file again. I said no I removed that joke of a warranty from my account and switched back to an older phone I had for sprint. in meantime upset over problem. called back a few days later to cancell. was advised $400 to cancell and by this point we were so tired of sprint we no longer wanted to deal with them. we paid and went to us cellular. word of advise dont go to sprint its just not worth the trouble or horrible customer service issues shaina of Reno, NV June 8, 2009
I have been with Sprint for 6 years. In theis time I have had bills up to $1500. for one month because of plan canhnge and the forgot to put the unlimited text on my plan. it took me weeks to resolve this and hours on the phone and in the office. I was charged for internet when it was supposed to be blocked on my childrens phones. somehow it keeps getting put back on without my knowledge. I have had my phone turned off many times when I changed plans even though I didn't owe any money because of problems in there system. I have tried to cancel with Sprint yet am told I would owe $200 doallrs per phone if I cancel beacuse they renewd my contract every time I change my plan or have to get another phone due to phone stolen or damage.This is why I am stillwith Sprint. I can't get out of the contract unless I pay hundreds to them. What I found intersting is each customer service rep has there own set of rules. I can get one that won't work with me and then keep calling back and finally get someone that will take off the wrongful charges to my account. I got ahold of a Sprint rep htat said he could offer me a lower plan yet he said no one else could hoffer me that same plan. I am confuse as to how the rules cahnge from one representative to another. I want out of my contract yet can't beacuse I will be charged $200 dollars per phone. I have 4 with sprint. I even mention the laws suits against sprint and was told by a Rep named Art that it doesn't matter becasue my state "nevada" doesn't havea law suit." So it doesn't apply. I told them I was on disability now and cannot afford the high bill. I asked to take all three of my childrens phoines off the account and they said no. Yet another Rep fianlly took my one daughters off beacuse she is almost 18. Yet he wouldn't talke the others off. I am upset that after me being with them for 6 years they would still be cahrging me early disconnect fees. How can Sprint hold me accountable for early disconnect yet they have charge me over and over for stolen phones, broken phones and then start my contract over without my consent. I want out with out the large bill. Jeff of Arlington, VA June 9, 2009
I was going to switch to Sprint on the basis of cost -- but their service problems forced me to stay with T-Mobile.
I filled out a web form choosing a plan, and received a web error message. I then filled out the form again, and received an email confirmation, and my credit card was charged for the new bberry. However, there was no immediate activity or indication that my new blackberry had been shipped or my application for a line approved, so I called for confirmation.
After spending 55-60 minutes on the phone (and hold) with 3-4 people, I was told that the order had not gone through, although two orders had been initiated. I received my bberry in the mail, and then called to activate. The first several people I talked to (over 90 minutes of being switched around and on hold, including a call being dropped) could not find any information concerning an account for me.
Then, i was finally set up for activation by a representative, who said that she would be able to switch my phone number from T-Mobile "immediately." I asked several questions to pin down what "immediately" meant, and was assured that she was using the word normally. Then she told me to prepare for up to 48 hours for the phone number -- which I use for business -- to switch. I then halted the activation process and told her that I was not going to go with Sprint.
My phone call -- which, with being put on hold several times, had taken more than 45 minutes -- was dropped. I called back, and after 3+ hours that day on the phone with sprint, was assured that I had never activated with Sprint, could return the phone in person (and then would receive a credit back to my credit card), and that I was finished w/Sprint.
I got an email confirming I owed Sprint nothing. A couple of days later, I got emailed a bill. Another 40 minutes on the phone, and this was eliminated. I then tried to return the phone in person to a Sprint store (Pentagon City, VA). When they asked me what I was there for (return), they promptly ignored me for 20 minutes.
When I began to ask them every five minutes why they were serving people coming into the store rather than me, I was treated incredibly rudely. Worst in person service of my life. When I was finally served, the sprint representative told me that I had never been charged for the blackberry (completely false -- I had been charged by credit card for the blackberry immediately, the only billing question had been about activation).
Several representatives were abusive and refused to provide service, so in the end, I was forced to mail back the bberry.
Then, I received two copies of a monthly bill for the phone that had never been activated -- the bills were identical and mailed the same day. I called, and for once, the matter was resolved in only 15 minutes. Then, I received an email that my returned bberry had been received and they were crediting me for $155 and change. I had been charged $262 and change.
I emailed Sprint, and after an exchange with an at best marginally competent representative, I was told that my account indicated that there would be a second rebate forthcoming. Several days later, I have received no credit yet for my returned bberry they acknowledged receiving.
john of newark, NJ June 20, 2009
Regarding cell phone services when you call and talk to reps they all have different answers to questions. Reps didn't know what the proper procedure s were regarding activation of a line at Radio Shack. One rep rold me the activation is not for them but for the FCC. I was later told by a supervisor this was not true.
Ads for upgrades on phones are mis leading as well. But the biggest problem by far is the lack of correct information one recieves as you call and get different reps Jessie of Laughlin , NV June 4, 2009
I have been with Sprint for over 5 years now and I have had atleast 2 disappointment with them so far. But they were always resloved to my satisfation. Well my recent problem occured April 7 2009 and it was barely resolved today when I called. I called sprint atleast 9 times within the two months to explain my problem and each time a differnt agent would answer which makes me sound like a broken record repeating myself over and over again. I spoke with at least 5 agents and 3 supervisors/1 floor manager and they all just seem like they just want to get rid of you over the phone and soon as possible so they tell you that they would look into it and assure you that they would fix the problem. Sprint needs to train their supervisors better when dealing with customers. It seems they just want to agure with you and cop up an attitude. Any their tone of voice is like they don't care. They say they'll look into it and call you back and they never do. Sprint needs to appoint all supervisors to give the customer a direct number so the customer don't have to explain their problem multiple times to different supervisors or agents when you call them back. I had to called numerous times just to get my problem fix for 2months and my compensation was only $50. I had to run around to gather my prove of information all because of their computer and miscommunication error They billed me for $200 more my account for an error they did in their system and a miscommunication on their end and no one bother to investigate my situtation. I went through alot of stress and fustration trying to avoid any charges. I end up crying to the floor manager because I felt helpless and no one wanting to listen to me and I told them I would fax all my proof I gathered and finally they decided to credit me back without looking into it further. I would like to cancel my account but I have to wait 1yr 1/2 to cancel to avoid any contract fees. Robert of Norwalk, OH June 4, 2009
As a longtime Verizon customer, I wanted to try to save some money. I shopped around and found a pretty good deal on what I was looking for on Sprint. Little did I know what I was getting myself into. I ordered the phones, and was immediately put on the wrong calling plan. When I contacted customer service, I couldn't get anywhere because I didn't have a "pin". I tried to explain that I don't have a pin because I never set one up. I was told I needed to have it or they couldn't do anything. I called back, and was hung up on when I asked to speak to someone else. When I called for the third time, I spoke to a "Supervisor" who was NASTY to me. IM A NEW CUSTOMER AND YOU'RE TALKING TO ME LIKE THIS? So, needless to say, they wouldn't help me. I will be refusing the phones when they are delivered and staying with Verizon. Sprint seems to lack any type of courtesy when it comes to their customers. coleen of briarwood, NY June 1, 2009
i have sprint cell phone for 6years, i received a letter saying that they will be terminated my service on june 24, cause i am roaming at lot and it is cause the company a lot of money, from i become a sprint customer years ago. i have call them and let them now that i was not gettig good signal and i was told to put the phone on automatic by one of there customer services person, and if the phone is not on automatic espeacially at work and home i cant use the phone. also i think the plan that i have they want to get read of me, some thing need to be done. i have no problem going to a different company but i just buy a phone for $326.33. i just pay the bill april 28 and may 8 and then they send me the letter. all i need is my money back for my phone that i could buy a other phone at other company . melissa of union city, NJ June 13, 2009
i called on 6/7 to ask how a seasonal hold would work because i was being offered a better plan with another carrier.. i was told that a seasonal would cost me 5.99 a month with up to 6 months hold time witch would be added to my contract that the phone could not make nor receive calls but would go straight into voicemail .. when i called 6/11 customer service rep told me that i thought i knew everything but that i was incorrect, i asked to speak to a supervisor and after being kept on hold for over 15 min a retention specialist by the name of shamika with employee number gg668675 took the call she verified everything listed above that indeed i had called what i was told, and said that the seasonal hold had changed that same day that now it was 3 months and 8.99 that there was nothing to be done that it was unfortunate but i had to accept the change i asked her to foward me a copy of that amendment and she said nothing could be sent.. basically the company point of view is that they do as they please and customers have to accept or pay the 200.00 cancelation fee. Michele of Morgantown, PA June 11, 2009
I have had sprint since may 2008, nothing but problems, phones not working, horrible customer service, bills not being right. They offered to upgrade my phones for my son and I and didn't tell me that they were automatically extending my contract. I have had it and I have been asking them to cancel my account, they said No and want to charge me $200 per line. Bonita of Windcrest, TX June 9, 2009
We had 4 cell phones with Sprint, but our daughter branched off and got her own account. This left us with one phone not being used. The early termination fee to cancel service on that one line was more than paying the monthly service fee until the contract expired. That contract finally expired on 6/5/09. I called today to cancel the service on that one phone. I was interrogated, and put thru third degree until I finally got angry. Then the brat on the phone snapped at me and said he was only giving me my options. Those options included INCREASING Sprint service, not terminating service on a phone that had not been used in six months!
It is maddening that these companies think they have the right to use hard sell tactics to try and force people into keeping services they don't need or want.
I called a couple of months ago to see when the contracts on the other phones would expire. The person I talked to insisted I explain WHY I wanted to know the expiration dates on the contracts. When I said we were going to move to an area where Sprint did not have any towers, they tried to force me to take service with Nextel.
There should be laws that prohibit these companies from trying to strong arm people!!!!!!!!!!! Debbie of Clermont, FL June 8, 2009
I had an erroneous $75 charge for internet usage on my May cell phone bill. I disputed it and it was referred to the Dispute Department. The girl I spoke to (can't remember her name) checked a few things on my account, saw that I never used the internet and said that I probably accessed the internet accidentally. She put me on hold, checked with her supervisor, came back on the line and told me that I had been a good Sprint customer for years and since I had only ever been given one $10 credit, they would issue me a 15% credit on the $75. I told them to keep it. They would be losing 2 customers at the end of my contract and I would tell all my friends and co-workers about my experience with Sprint. Sheila of Hayward, CA June 6, 2009
I am complaining on Sprint Cellular Company. This phone service company cheat their customers. On May 2009, last month I canceled my phone service with Sprint Company, thinking that my service contract is over with them because I have an offer for upgrade. So I went to Best Buy and changed service to AT&T. Then two weeks later, spring company sent me a bill for ~$450.00 for early termination fee for the two phones, I had with them. I didn't want to pay the cancellation fee, so I called the sprint customer service that I'm going back to their service. The sprint customer service told me that I will have to reapply my service plan because my last service before my cancellation was already terminated. I asked him if this plan will change my previous contract end date, which is ends next year 2010.The customer service stated "NO". Then, today, I have received a letter from the sprint company that my contract end date will be on 2011. Once again, I called the sprint customer service why did my contract end date have changed. The customer service told me its because I changed my plan. I wanted to get out from Sprint but I feel being cheated for not having any choice. I am entrapped.... Patrick of San Bernardino, CA June 2, 2009
I have the Sprint Instinct, and the phone told me that I have an update about 3 weeks ago. So I, download the update and all I have is ads for Ebay, Wiki, Range Rover, ect. It sucks because I pay 99.99 month for my plan. I should not get ads. The update says nothing about ads? I called Sprint about this issue today and they said there is nothing they can do about the ads. Wow, great customer service. I'm very very disappointed:( and upset about there marketing on are phones. It makes me sick. I am thinking about getting rid of Sprint now. Don't do the last update for your phone( Beware) Thank you
mike of plainfield, IL June 2, 2009
I went to the store on rte 59 to get all the info i needed for when my contract was up. I was told the contract was up on the 5-18 i told them i was paid up to 5-12 if i could just prepay the 6 days and be done with them they said you must cancel it on the 18 otherwise you got to pay an early termination fee. I was told since the contract date and the billing date are different then they will prorate the bill.
I then called customer service and was told the same. the 18th came and i ported out the number to a new provider and finally had service without 10-15 drops a day. the bill came and it was for the full amount of the month the wife went to the store to discuss the bill but was told that they cant see if sprint updated the bill so i called customer service and was told even though you were lied to from the store and customer service im still responsible for the bill.
I went back to store and the manager there felicia called sprint and they gave her the run around she said thats wrong and your bill should be prorated because thats the end of your contract and you dont owe past the contract date since you no longer receive service. i should owe only 30 not 153 dollars its not the money its the principle of the matter of calling and going to the store doing as they say then to bad Paul of Dallas, TX May 30, 2009
My phone was stolen in Fall of 2007. When I reported it to the Sprint store the sales rep was rude and only was concerned about selling me an expensive new phone. She refused to have the stolen phone turned-offed unless I paid $200. Eventually, I was referred to tech support. They told me that the phone would be made unavailable for the thief. It has worked most of the time, but sometimes I still get charges made by the thief for calls to Mexico.
Sprint changed my account number and apparently the contract as well without my consent. Sprint customer service is rude and disrespectful. They treat their customers like garbage. I was never given a PIN number that I am aware off. They never asked for one until I decided not to renew my contract. I believe that the security question I picked was compromised.
Sprint has a flip-flop attitude with its customers. We were told 6 months ago that a written notarized letter would be acceptable to end Sprint services. The letter was rejected by Sprint. Now, we were told that we can not end services unless we appear in a Sprint store and opt out through signing a bunch of legal documents and end through the power of attorney.
It seems like this has no end; they make up the rules each time I call them. Pauline of Browns Mills, NJ May 28, 2009
I have had nothing but problems with your phones from Sprint. The are lousy. I had the Lotus phone and had to return it to the Sprint store four times within a month from each other. The Lotus just kept on blacking out and freezing. So after taking my time away from my job and taking a hour drive everytime there and back I had to get a Blackberry phone each I had to pay more for than the Lotus. The person at the repair store store I would get a discount besides the rebate for the Blackberry.
Now I have another phone that I have had nothong but trouble with since April 1, 2009. purchased it, the phone was ringing 5 times and then going to voicemail and now it is a week from today that all of a sudden my phone is only ringing 2 times and then going to voicemail. I don't think this is right. now I am being charged almost a $400.00 bill and I don't think that it is right that I have to pay that much of money when I was not awarded my discounts and rebates.
According to your workers my discounts such not affect the rebates. I think that you should get together and get all your workers together on one page because they obviously do not know what they are talking about because one person is telling one thing and another is telling me something else. It is not fair that I have to pay this bill when i am not getting the quality service that your company says you have. I am letting you know that if I am not awarded my proper rebates and discounts as promise I will be ending my services with you and advicing my friends to do the same also. I also will be reporting this situation to Better Business Beaura. neftali of wilmington, DE May 26, 2009
I took my cell phone to be repaired or replaced,which should have been done under the insurance coverage i pay for this phone,but the manager told me he was not exchanging the problamatic phone 3rd time I have had issues with this same model,he said he didnt care and I had to wait 3 5 days for a phone to be shipped to me I pleaded with them to get me another phone Because its my company phone and im losing business,the managers response was I am not giving you a saab for your civic his response was unprofessional and uncalled for
I called sprint direct to complain about their unprofessional conduct and they offered to patch things up by offering me a discount on a phone and again to be shipped to me 3 5 days in the meantime im losing business I am very disgusted at the response from sprint corporate i have been a loyal customer for 9 years and they have no care about their customers businesses if we lose business we loose money which means we probably wont have funds to pay their phone bills with overage charges that they want paid ontime always if we respect that of them why cant they give this loyal customer a functioning phone. cherrie of Cypress, TX May 26, 2009
they are constantly charging me 450-500 amoutn for braudband connection that is supoose to stop chaging after a certain amount. orginally when i purchased the product i asked all kinds of questions and it told to me that it would be 50. a month now i get bills over 400+ every month. they have gotten away with so much money for many situations and im tired of giving my money. Candice of Jacksonville, FL May 25, 2009
When you call sprint from your cell phone. They block out your callwaiting, text messaging everything. When I discovered this I thought it was my phone and so did the rep. They sent the issue to tech support that said this is the way the system is set up to prevent customers from clicking over to the other line, when someone calls you it goes straight to your voicemail. They want to be able to provide outstanding customer service with no distractions. I don't feel like you are providing me with outstanding customer service if you block out my call waiting. What gives you the right to tell me that Sprint is more important than any other call I may receive. I have 2 kids and a grandchild and I feel if something(knock on wood) terrible happens to them and it could have been prevented if someone had been able to call me to ask if my kids have allergic reactions to any medicine but they can't reach me since I'm on the phone with customer care. I think I would have a case. I've been with Sprint for 8 years and I know they didn't always have their system this way. When I speak to customer care their response to fix the issue to prevent me from ever having to call back. If I have a billing question or I want to change my plan or upgrade my phone I will need to call. I explained to the rep they can't ensure I will never have to call again. They need to change the system and if customer's put them on hold have a policy that after a certain length of time they hang up! I work for AT&T and that's what we do. They have 2 minutes to come back to us before we release the line. Lorenzo of Cincinnati, OH May 22, 2009
I have a great contract with Sprint. A third party employee plan (Circuit City). Sprint contacted me and said my plan will end this month and offered a new plan with additonal cost. Can my contract be voided like this? Even if Circuit City is no longer in business?
Erin of White Bear Lk, MN May 16, 2009
I was with sprint two years ago for approximatley 1.5 years. After fighting with them every month for excessive charges on the bill I decided to change providers. I called them to get the cancelation paper work which was to be sent to me and I never got the paper work. I never recieved my last bill. Now I am trying to finance a car and I find out that there is a $790 black mark on my credit for an unpaid phone bill. What unpaid bill? I never recived one! How could I have a bill for an acount that has been Closed? So I called sprint to get things worked out and what do you know they were absolutley no help what so ever. They told me they could not look at the charges because the account was closed! No kidding, it was two years ago! How could you be charging me for something that was cancled and I dont even use! FRAUD.
I spoke with the CS department to try and fix this for 2 hours and spoke with 5 different people and no one would help me. Finally the last person says that the account was sent to a collections agency. Really? It would have been nice to be notified about this. Either from sprint or from the collections agency to let me know that my credit was being affected by sprints stupidity! My Credit has a Black mark on it because sprint can not seem to get their acts together
Carol of Redford, MI May 7, 2009
In talking with Cliff in accounting May 6, 2009. He was totally unprofessional in communicating with me. I called regarding Canada charges on my bill and Cliff stated the best thing for me to do would be to move out of MI or suffer from the charges after forcing me to purchase a new phone by informing me my previous phone would no longer work after September 2009. After Cliff so unprofessionally handled the call, I requested a supervisor and Cliff stated "Okay I will just put you on hold for 20 minutes." After which Cliff began a shouting match with me then placed me on hold for 22 minutes. Meanwhile I called escalations and reported the matter and I expect something to be done regarding this matter. I have also launched a complaint with the FCC. johnny of Duluth, GA May 7, 2009
I had been a customer for 7 yrs started having problems dialing certain numbers called sprint and they said it was my phone, i would need to buy a new one and just my luck i was due for a free upgrade if i signed a new contract. Thinking about it now im sure they caused my phone calls to not go through so they could sell me a new phone or extend my contract. I told them i would think about it. next time i had the same problems i tried using a friends sprint phone to call the numbers and got the same result, told sprint about this and they said so you both need new phones not sprints problems. I decided to hold on till my contract expired and move companies but once sprint found this out they began calling 2 to 3 times a day trying to get me to resign. I asked them over and over to stop calling but they wouldnt, finally after three months time to switch went to verizon called sprint from my new verizon phone cancelled my service paid the balance in full even payed for the remaining 2 weeks left on my service. they sent a text message to my sprint phone telling me my balance was zero and then sent me a bill the following month for 10cents for the text they sent me. This sprint ceo on tv claims they will save you money but dont be fooled they have large surcharges and the worst customer service in any industry Ronald of Berkeley, CA May 8, 2009
Put cell phone on Sprint's "hold"plan while out of country on a 6 week trip.I began to use phone again on return and was contacted later by Sprint that I owe them $750 (3 weeks of average usage) due to not correctly re-instating back to original plan. No info given at time of going on "hold" and no contact until amount hit $750. (usual monthly charge $100)
Michael of East Setauket, NY May 7, 2009
I have never heard anything on this matter and presumed it was finally settled. I now find out that it is still in collection and preventing me from getting business loans. I have contacted customer service several times in regards to this bill. Back in January 2008 I was contacted by a Sprint representative offering me 2 more phone lines on top of the 3 lines I already had.
All 5 lines were to be on a 3,000 minute shared family plan at an approximate cost of $250 per month including all taxes. When I received my bill I was charged for the family plan on the first new line, then charged separate for the second new line, then charged separately for each of the other three lines that already existed. That brought my bill to almost $800. I spent more than 6 hours on the phone with customer service trying to fix the problem and I was told that the problem had been resolved. My phone was shut off. I use my phone for business and that caused me to lose many calls as I had just spent thousands of dollars advertising using my cell phone number. My phone was turned back on temporarily while trying to resolve the problem with the bill. I was told everything was taken care of once again after more hours on the phone with customer service.
I received my next bill and this time all 5 lines were charged separately for 3,000 minute family plan, which brought my bill to over $1,400. Due to the incompetence of Sprint representatives I was forced to switch to Verizon, which also cost me money and time.
Due to several attempts to clear this matter unsuccessfully, I do not feel responsible for this bill. I would also like to note that when I asked to speak to a supervisor, I was told that it was not necessary and was put on hold for 20 minutes and then disconnected. At this point, if this bill is not resolved to a $0 balance, I will take legal action against Sprint.
This has now resulted in me being unable to get a small business loan for a new truck. I am unable to continue business if this happens. I also lost alot of business due to the incompetance of Sprint handling this matter and shutting my phone off.
JOANNE of SEATTLE, WA May 10, 2009
I don't know what to do. First, I've gone through 4 phones in 6 mos. Every month I get charged for navigation even tho its in my plan. I also get charged for tv on my phone every month. I never ordered tv, never used it, never wanted it. I spend hours,and I mean hours every month clearing this up with a supervisor with the promises that the problem is fixed only to have to do it again in a month. This month I got charged for 124 dollars in extra calls that I made, except I didn't make them. There is never any notes from 1 person to another.And since I am on automatic payment, they billed me anyway. This has got to end, any suggestions. Susan of Santee, CA May 3, 2009
Went into Sprint Store to have them confirm status on 5 phone numbers I have to avoid early termination fee. Told that 2 of those numbers had expired and were off contract. My daughter has an AT&T iphone, wanted to transport one of my off contract Sprint phones under her contract to an iphone for myself. Went back again to confirm I could do this without any penalities, not only did the rep confirm it, he called someone at Sprint to confirm it. So I went down to AT&T that sameday and had change made. Them low and behold I get a $200 early activation fee from Sprint on the number I transported to Sprint. I called them, first day put on hold for a very long period of time, then after explaining my situation transferred to a Supervisor, that was voicemail, never got a return call. Called back the following day 5/2 and was on the phone for over an hour!! Transferred to 4 levels of service reps. Told they would waive the fee only if I transported the number back, I said NO that was ridiculous and too time consuming. After not giving up, she finally agreed to waive $100 of it. I told her that was not acceptable, why would I take the time to go check on status just to aquire a $200 fee, that I could have got a new phone number at NO CHARGE from AT&T, that it made no sense. They called that store location and of course they denied it. Just like when I went in for a blue tooth when the CA hands free law became effective, I ended up purchasing a new phone and the guy said "don't tell them I said so, but call this number and they will waive the new phone activation fee". So I did and the Sprint Rep got upset I asked, I told her I overheard the clerk tell at least 5 other people the samething while I waited 45 mins in the store for help, she called that location and of course he denied it". Seems like customers have no say, it's our word against the clerks who say anything to sell and unfortuntely the Sprint call center staff are left to try and defuse the situation, and are not given the authority to do so. Not only is it a matter of money, it's principle, I was aware of termination fees and went in to the store twice to verify service before closing any services, should not be penalized for they're mistake. I have witnessed very poor customer service with other customers in that location, to the extreme of ducking because they made a customer so mad, I thought there was going be be gunfire,the staff just laughs and makes fun of customers after they leave in front of other customers, makes you wonder what they are going to say when you leave. After witnessing that more than once I started paying my bill online, but plan on cancelling that and going in to pay so I can make noise until they reimburse me the other $100, it's only right! Daniel of Hickory, NC May 15, 2009
I have had Sprint cell service for several years I have been paying 7.00 a month for insurance on one of my phones recently the phone started giving problems so I took the phone to the repair center and was told it would cost me 100.00 dollars unless I wanted to upgrade and sign a two year contract I DO NOT WANT ANOTHER CONTRACT WITH SPRINT so I called customer service and was told I would have to pay 50.00 to replace the phone I can buy cell phones all over for less than 50.00 when I told her that she said yes you can but to get that phone replaced it would cost me 50.00 it seems to me if you have to pay more for a deductable than a phone their insurance is just a scam or fraud antionette of fayetteville, NC May 13, 2009
I've been with sprint for about 12yrs
and recently upgrade my phone and since the upgrade the phone has been change out 4 times since Jan09 -May09
This last incident I took the phone back to a sprint tech and he said that sprint knows the ribbons in these phones are bad so that the only thing they can do is switch it out.Sprint wants me to pay another $50 even after i paid once i already paid. anthony of costamesa, CA May 11, 2009
was customer to sprint pcs from 2002. spending thousands over those years and many over usage fees. in 2006 i had been going to mexico for business and was having a tough time with funds. was happy to be able to place phone service into vacation mode for 5.00 per month. jan-june. i was not able to pay in between those months and when i crossed into the usa border on a sunday night, i called sprint and was told i owed 480.00 dollars. i was expecting 5.00 X 6 months = 30.00. i did not want to spent time arguing with them. i simply told the representativ i would pay it by friday. i worked all week and had my sprint money. called in the morning to check exact balance owed. was told 880.00 dollars. i was told if i wanted to become a sprint customer. i said i am a sprint customer, i never left! she told me my service plan was cancelled and i needed to pay the 880.00 for the 2 cell phone numbers tied to 1 phone plan. the second cell phone i got for free by spring and now it was costing 400.00 to re-conect. i said well i dont want to re-connect that other cell phone. they insisted on my having to pay.
from previous calls to sprint, they had on my file that i traveled to mexico for businessa and my sprint cell phone was very important to me. so they thought they could extort that money from me. manager did not budge and i simply insulted the manager and told them i did not NEED that sprint cell phone. went to best buy and purchased a verizon pay as you go.
2006. now 4/2009 i bet my credit is messed up thanks to sprint. i payed them 3 to 4k extra every year and they thought that i would/could pay 880.00 for them cancelling my plan to create fictitious revenues.
Professional of Memphis , TN May 13, 2009
Sprint sent an advertisement to business in reference to internet service. My office already had service with another vendor. I called sprint and canceled the service, My business never requested their service or used their service. I called to have the service canceled, in which it was and the balance was zero. I now have began to receive bills of a new balance recreated on the same account and the account was turned over to a collection agency. I want my company name cleared NOW!!!!! they are ruining my companies credit. Barbara of Austin, TX May 11, 2009
I began my service with Sprint in 1999 when I was living in San Antonio, TX. I was divorced in 2000 and relocated to Austin, TX. At that time, I changed my phone number from a 210 area code to a 512 area code in order to facilitate the move. At some point, Sprint decided that I had terminated services in 2000, rather than just changing numbers. There was no break in my service, no break in my bills, so the whole thing is a big mess. I started receiving collection notices a couple of years ago (this was the first I knew of the problem) and called to figure out what was going on. Sprint reps were able to tell me that it was a mistake, but I was told that nothing could be done about it! I've told the collection company the problem, but they (of course) do not believe me. I have challenged the charge with one of the credit bureaus, but not the other two (yet). The whole thing has taken hours & hours of my time and has been rather upsetting.
The charge was for $150 for terminating a service I never terminated. I never received a bill for the $150, which I would have noticed because I was paying my Sprint bill. Even Sprint reps express confusion over the situation; however, no one can get rid of the mark on my credit.
To make it worse, in July 2008 I purchased a used phone because the phone I was using got wet and wouldn't work. I specifically purchased a used phone because I did NOT want to extend my contract (which was due to terminate in June 2009); however, Sprint extended my contract to July 2010!! After numerous phone calls I was finally able to get that fixed. It took over 6 hours on the phone and faxing the invoice to them from Wireless Toyz before they rectified the situation. I have no idea what is going to happen when I terminate my service effective June 6th. Supposedly I'll be free & clear with no termination fees on the 3 phones on my plan (all of which terminate now on 6/5/2009); however, after reading everyone's experience and having my own frustrating experiences with Sprint, I'm not too hopeful my service will be terminated without incurring numerous unauthorized and fraudulent charges. W. of Maple City, MI May 1, 2009
Our business needed to add another phone to our long distance service. I contacted Sprint over a month in advance of the time this needed to be done. It took them over seven weeks and over five hours of my time on the phone with multiple technicians, customer service people, etc. One technician called my home at midnight one night! Day after day the problem was unresolved yet they kept closing trouble tickets so I'd have to go through the whole process again with a new person. When I asked to speak with a manager or senior level technician they said this was not possible. It was a total nightmare and I am changing providers as soon as possible. William of Temecula , CA May 1, 2009
Sprint has for the second time in a year added extra line charges to my account. I added a phone in November and they have been charging me a extra 129.00 a month for the paast 6 months. And when i called they said that i should of been paying attention to my bills. i do agree that I should of been doing so. However, them admitting it was their mistake should not make it a cost to me. Eric of Troy, MI May 4, 2009
I numerous occassions my sprint bill has been inflated with services I have never for such as, International long distance service, sms services I have never requested, changing me from phone plans without my authorization, and this were chanrges assesed for a year or so.
When I called sprint they said they would fix the charges but only for the previous three months.
At that point I got really tired and I called them and told them I wanted to cancel my account, which they replied I need it to staty in the plan until the termination of the contract.
I stayed but stopped making phone calls and decided to gradually pay my phone bill.
This is one of the most frustrating experiences I have ever had. Unfortunatelly there is nothing I cna do about it.
Frank of Commack, NY May 2, 2009
Sprint charges (surcharges) on every bill that are NOT REQUIRED by law. I think it is a BIG SCAM just to boost revenur. My Surcharge is about $11.00 per month. Kim of Baltimore, DC May 3, 2009
I signed up for a 200 minute plan. My calls are usually a few seconds long. However this month I found I was charged an extra $20. When I looked at my call logs I found that my calls that were only a few seconds long were rounded up to the nearest minute. So even if I call a friend for 15 seconds I get charged the full minute. The way they advertise the plan is totally misleading. I probably only used close to 120 minutes but was charged for over 230 minutes due to this fraudulent and misleading rounding policy. They certainly have the capability to track calls up the second but rip the customers by rounding up to the minute. They should be sued for misleading advertisement. Gary of San Antonio, TX April 26, 2009
I cancelled my service with Sprint PCS several years ago with no further financial obligation whatsoever and switched to another mobile provider under my fiancee's(at the time,now my wife)friends and family plan. I used to drive long haul when I had Sprint and my coverage had unlimited roaming nationwide. One day,I needed to contact the D.M. on duty and I was nowhere a phone was availible so I used my mobile and I was disconnected from service so I contacted CS to find out why, and they told me failure to pay excessive roaming and text charges. I asked very angry,"How can that be when I have unlimited?". After about a few minutes of "UMMMMMMMMMM's and AHHHHHHHHHHHH's",they tell me that they could change my plan without any form of authorization from me whenever they want. I paid the $650 excessive fees to restore service. At the end of my service agreement,I told the CSR that I don't want to renew and he said that I don't have anymore financial obligations with Sprint. I recently tried to refinance my house for a lower intrest rate and a mark on my credit report from Sprint shows up stating that I still owe over $400.00 in early termination and other fees when I ended service when my term was up. SPRINT AND NEXTEL ARE A VERY BAD PROVIDER !!CUSS-TOMER SERVICE IS VERY RUDE!!!!! Cynthia of Whitehall, PA April 27, 2009
I have been with Nextel for 5 yrs, and in February 2009 approx. I was being charged for SMS ads. Customer care stated that they couldn't block SMS ads only text messaging, so they advised me to change my plan which would cover SMS messaging and free text messaging, however, it would lower my minutes. So, I was advised to add $10.00 in case I did go over on minutes. I asked about the everything plan which is $99.99/monthly. I was told I couldn't get it because I had a second line. Well, the extra $10.00 for overage minutes only lasted for one month and they removed it, so by March 2009 approx. my bill was over $700.00. I explained everything to customer care again because everytime I call I get someone different. My bill was changed to $300.00 because they would not give me a break for the $99.99 plan which I wanted. I was told that they could block SMS calls for one. I was also told that I could get the $99.99/plan which includes everything and the second line would be $89.99. This would have been fine because we only used our cell phones. So, in March 2009 customer care said they would put me on the $99.99 plan and by April 20th my plan would change to $49.99 because I decided to get a lan line. The second telephone line would come off of my plan and my son's father who was using the second line was switching to another Nextel account. The paper was signed by me and customer care said this would be in effect by March 15, 2009 approx. Well, I just received a bill with a due date of 4/23/09 total due $616.55. I telephoned customer care yesterday and I was told my bill is actually $800.00 now. I was told by Brad that the second line is not removed because I didn't go into a Nextel store and sign anything when Nextel said they received the change in plan a month ago. So, my son's Dad is on two accounts right now. He is still on mine and is on a new account as well. They compromised with me in March 2009 and said that they would lower my bill to $300.00 and they would put me on the $99.99 plan until April 20th. I always paid my bills on time and they would not change this one month charge of $300.00. So, I was going to pay this yesterday and I was told from Brad, they will not give a last name, that I will owe approx. $800.00. I don't get it. I am actually looking at the statement and it says, $616.55 due April 23, 2009. They just keep increasing the amount that I owe. This bill was incorrect as I previously mentioned. Today if I call I will probably owe $1,000. Shari of Fredericksburg, VA April 27, 2009
The U, J, N, keys on my Palm Centro stopped working. I went into the Sprint store, waited for 2 1/2 hours to be told they couldn't repair the phone but would order a replacement phone. I received the replacement phone only for the phone to be defective. SEVEN phones later I am still having the same exact issue. Their suggestion is I purchase a new phone with an instant mail in rebate. HELLO!!!!!!! i don't want to spend more money because Sprint is giving me defective refurbished phones. I just want my phone to work properly. I want to receive calls, send text message with out problems, like I was prior to the keys malfunctioning. Kristi of Las Vegas, NV April 22, 2009
I signed for a 1 year family play @ 150.00. One of the very cheap phones they sold me a Rumor, continued to have problems, was not working. After the first repair, the next time I was told that they would not service this phone, that i would have to pay $300 for this cheap phone, again, they refused to service what they had sold me. As a result, I chose to switch service. While in the parking lot of the new service, I called sprint and was told there was no balance. I was ported out that same day.
Months later I recieved a bill for $782.67, when I called sprint i was told there was no balance. I was also told at the beggining of that call that it would be recorded- I thought that was great as I would have proof if I ever needed it. Yesterday I got another bill from not only sprint but a collectin agency. I called sprint and asked what happened since they told me there was no balance, they said that it was not correct and I was being charged not only 3 early termination fees but additional amounts (for what?? i dont know). Due to my credit being ruined by this I would like some help from consumer affairs. When I asked them to pull up the recorded phone calls, they never would. I knew this was because it would show that they had lied to me and caused this problem due to their horrible service.
A $782 cell bill and a negative mark on my credit report. In this economy I am disgusted that a company so big would take such advantage of a consumer. David of Santa Fe Springs, CA April 19, 2009
Four times I have taken my kids phones in for repair during the warranty period and each time they told me the same thing, water damage. This time it was my phone, and I got the same thing, not from a technician, but from the receptionist. I know for a fact this phone has never touched water or any other liquid. When I tried to explain this, I was asked to leave the store. This is seems to be ongoing theme with Sprint; don't fix the phone; make them buy a new one and make more money.
Buy a new phone...$300 Leave Sprint and start with a new company...$750+ Do nothing $10 a month
Mark William Schossow of Duluth, MN April 18, 2009
I have been a customer of sprint for 1 year and 1 month. I paid an initial amount of $400.00 with a 100.00 fee to be returned in 1 year. They have consistantly overbilled me.I have been on the simply everything plan since I started. 12 phones in 13 months, with the current one not working either. I have been scammed so much at times Im just paid there scam amnt because they wore me down.
The last bill I worked with a manager at the sprint store. When I walked out I owed $54.00 with a manager accepting this amnt. That would be the 04/09 bill. The manager said I would be getting the 100 dollor fee back as the year was up. Sprint then sent me a statement for $54.00. I called and asked if my 100 dollor return could be applied to my bill, they said yes,more then covered, that Sprint would owe me money. I have cosistantly overpaid my bill in case i got anything inthe line of software. I have not gone over that in detail as I was just worn out from the overcharges, which in the first 6 months or so they usually corrected these overcharges after 6-12 hours minimum phone time.
I have been ripped off and had so called mistakes happen and increase so many times the LEADING Attorney told me to cut my losses and go somewhere else. One Month they billed me for $411.00,chargeing me for every mineut, every kilobite of data on a phone that did not even work and was replaced. That would have been phone #9 in 9 months. I am on a simply everything plan, that brags 100 bucks a month for all data, roaming, and voice. They pulled 200 bucks out of the air, I paid 240.00 at which time a guy from escalation. I am on home hospice. i have spent more time and money talking to sprint, or going to the sprint outlet in this town to try and fix things. also I paid my bill AT the store and the employees always accknowledged that the bill was less than I paid, and that i would have a smaller bill the next month.
They block me from seeing my overcharges or my bill say for the phony charge of $297.00 in march of 09, because they cannot possibly come to that amount when I am on they're simply everything plan at 100 a month. I have a supposed 150.00 spending limit that a computer calls at 129.00 and says I am to close to my limit and they were going to shut me off. this is with no other charges, I bought no software and had to have my billpaid every month. Where do they get $297.00? There is so many times that they pulled these stunts that I could write forever about the tricks they pull.
Figure it out. They brag that they have 56 million customers. If they overcharge everyone $10.00 That is over 1 billion dollors a year.How many people just pay and not notice?When they overcharge me over 200.00 dollors a month I tend to try to point out how rediculis this is. In the beginning they adjusted, apologised, the old yuck boy are we embarressed. This accellerated to you call all the time on your bill, we are not going to put up with this anymoreI have the paperwork, My hand is numb, these guys got over 150,000 people on the internet complaining about the same thing.
Kim of Burbank, CA April 18, 2009
I've been paying over $50.00 a month for wireless phone service from Sprint PCS for several years now even though I barely get service in my area. So why do I continue to do business with them? Because of that pesky $175.00 contract termination fee! I can't leave Sprint PCS whenever it would be convenient for me, because then I would have to pay that exorbitant fee.
Instead, I have to wait until the 2-year contract is up & then, due to life circumstances beyond my control, it has always turned out to be inconvenient for me to switch carriers & I inevitably get coerced into agreeing to another 2-year contract in order to get a decently-priced service plan. Being a customer of Sprint PCS is like being an employee in a company town: You can never leave, because you always owe something to the company store!
I've been overpaying for cell phone service that is next to useless. I couldn't even use my cell phone to call the fire department when my car was on fire!
Peter of Chicopee, MA April 17, 2009
Sprint has fraudulently extended my cell-phone contract. When my current plan ended I went with T-Mobile and tried to pay my last bill. When the last bill arrived, however, it included a $200.00 charge for early termination. I never agreed to extend my contract by any deed or omission. Sprint nevertheless has threatened to report my non-payment to the credit reporting agencies. This seems a lot like blackmail.
I will now have a negative item on my credit report. Previously I had none or almost no negative items.
Patrick of Toledo, OH April 15, 2009
I have been with Sprint for (3) years. At the time I opened this account, I specifically turned off any text messaging or internet access capabilities. Also, roaming was included in my package. Sprint advertised (and still does) that credit union members get a 10% discount. Being one, I applied for the 10% discount. Sprint kept changing my account number, supposedly for the purpose of applying the 10% discount. They changed it (4) times and still, I was only getting the discount if I called customer service and complained and they entered the discount manually. I got fed up and wrote to their corporate counsel. Finally, the discount was applied every month without my having to do anything.
That was (2) years ago. For whatever reason, the discount stopped last month. I had to call and complaint about it AGAIN. Secondly, I tried to make payment over the internet using a direct withdrawal from my bank account, but each time the system kept running me around, telling me I needed to obtain a special number. I called Sprint customer service and NOBODY knew anything about any special number. I was passed around from one person to the next and still nobody could tell me why I was unable to make electronic payments despite the fact their webpage said it was all set up to do just that. When I told one customer service rep what the web page indicated, she told me I didn't know what I was looking at.
Again, I printed off copies of each webpage response and sent them to Sprint's corporate counsel. Don't you know the problem got fixed. Third, this past January, out of the blue Sprint began charging me roaming charges. Despite the fact I'm on a family plan, my phone was the ONLY phone on the plan that was assessed roaming charges. I called Sprint customer service which, of course, had no idea why this had happened. Fortunately, the roaming problem was promptly fixed and I did not have to pay those onerous fees.
I have come to the conclusion Sprint does these things in the hope that people will not review their phone bill for errors, but just pay the bill without question. Think of the thousands and thousands of dollars Sprint gets by tacking on unjustified fees that users overlook. It's just one more way to rip off the trusting consumer. Sprint's customer service is predominantly handled by foreigners in Pakistan. Therein lies the problem. As soon as my contract expires, I'm moving on to another service provider.
Frank of Chatham, N.y. 12037, NY April 11, 2009
Verizon said we didn't have to call Sprint to cancel our family plan. Little did we know that Sprint would not let us go, and continues to bill us $105 per month because of a disputed balance. Their billing system is erratic when you make very few calls. We made the mistake of paying an inflated bill and their system locked us in at max billing.
Better to go with prepaid than pay thousands in wasted money for very little calling. Looking for class-action status in lawsuit against this completely out of control company.
Kelly of Salt Lake City, UT April 7, 2009
I received my final bill after fulfilling my contract and suspending service. One week later I received a collection agency notice. One week. I called to complain. They did nothing because a week after that, I received another collection agency notice. I called to complain again, told them I was offended, and they couldn't possibly see what the problem was. I told them this was bad business, that I was thinking of going with a new cell phone company and that I would not be patronizing them. And they asked me if I was through yet. The P.R. is abysmal and I can see why Sprint is doing terribly.
Megan of Edmond, OK April 7, 2009
I called in December of 2008 requesting that my account be deactivated. The represetative that helped me said that I had to send in $80 to close my account and stop revolving charges. In Febuary I get a call that my account is in collections and I am being charged early termination fees even though I sent the money (check was never cashed) and the customer svc person told me I wasn't under contract.
Now it is April and I finally receive statement at my address as of December that I had changed in December. They are charging me early termination fees threw Dec. I would have kept minimum svc had I anticipated this due to the loss. I am having to pay for not receiving something that I thought I didn't have to received anyway. It is no wonder we are in this econimic crisis. How do companies like sprint get away with such robbery? This is truely a shame.
Stress time from my children to have to call and write them and money MY money
Vicki of Baden,, PA April 5, 2009
we were at radio shack to inquire about getting my husband a new phone.the sales clerk clerk checked and said our contract with sprint was over dec.1.2008.so she asked if we wanted her to cancel this for us,which she did.in january we started getting billed for $243 for early termnation.the account was in my name with my husband phone on my account. since then i have been harassed . the last two weeks i have gotten phone calls daily even tho i have made two payments [$140 total] i never would have cancelled,if i had known this was going to happen.
sprint has been very difficult to deal with.getting phone calls every day is very nerve racking[i'm already under a doctor'care for servere depression.
Ricardo of Ontario, CA April 5, 2009
In january 31/09 I acquired a new data service in my current data plan which is unlimited ($ 59.99 / mo) and I have the receipt whit the Rate Plan: 2yr connection card unlimited, but they billed me for a 5gb plan and the amont I must to pay is about five hundred dollar because they told me I have overused my data.
I am very worry about this matter because I used the data plan for internet connection in my laptop because is necessary for my job. As result of this I can not connect my laptop in the web and my income has been critically reduced
Sebrina of Silver Spring, MD April 2, 2009
As of October 2008 when I added my son's phone to my share plan, I noticed that Sprint began charging Sprint Surcharges. The Sprint Surcharges section states the following: Sprint Surcharges are rates we choose to collect from you to defray costs imposed on us. Surcharges are not taxes or amounts we are required to collect from you by law. Surcharges may include: Federal USF, regulatory charges, administrative charges, gross receipt charges, and other charges incurred to recover costs associated with governmental programs. The amounts, and the components used to calculate Surcharge amounts, are subject to change.
Federal-Univ Serv Assess Non-LD...$3.05 Montgomery County-Utility Tax.....$8.00 Administrative Charge..............$3.96 Regulatory Charge.................$0.80 The Sprint Surcharges total is $15.81.
I have called Sprint on several occasions asking them to remove this surcharge because I never agreed to pay the surcharge. The representative said that he/she could not remove the charges from my bill. I told the Sprint representative that my sister and many other Sprint customers that I know do not pay these surcharges. The representative could not give me a reasonable answer to why I have been charged the surcharges. He finally said that it was because of the area I live in.
I asked the Sprint representative how could they imposed such a charge on me and not all Sprint customers and that this is discrimination on customers due to location. Also, I asked if this Sprint Surcharges were being imposed on me because I am getting an employee discount. I also pay Government Fees & Taxes which totals $10.07. These are taxes and fee Sprint is required to collect from customers on behalf of the government. I understand the reasoning for Sprint charging me these fees and taxes, but not the Sprint Surcharges which are imposed on me as a customer to help defray costs imposed on Sprint as a company. Sprint is a very inconsiderate company.
They are all about them saving money. So, what about the customer? What rights do we have when companies like Sprint can impose what charges they want to impose on the customer? Another issue with Sprint is the billing and their bad customer service. My husband and I have called Sprint so many times on their billing that I have lost count. There are two charges that Sprint adds to my husband's phone charges, which totals $15.94. Every month, we have called to ask Sprint to remove the charges. March 4, 2009 is the first time that Sprint actually removed the charges. The other months the representative said that he/she could not remove the charges.
The representative said that we had to go online to www.Sprint.com and remove the service because he/she could not do it. Now, why would a company set this up when not all of its customers has access to the internet? In March, my husband spoke to a representative help him remove the service online. The representative was not properly trained to help. The representative said that the service was removed. But guess what, we received our Sprint bill today and those same services have been charged to our account again.
The last but not the least complaint I have is that I have my phone and my two sons phones on my share plan. I spoke to a representative to turn off my younger son phone because he is not using it so we don't need the phone any longer. The representative said that I would have to pay $200 to turn my son's phone off. This doesn't make any sense to me since the three phones are on a share plan of 500 minutes for $59.99/month, but it will cost me $200/phone, which totals $600 to get out of the contract. Sprint is really getting over on the consumer for its own benefit. Kevin P. Lamar of Hayward, CA April 1, 2009
in 2007 I was on contract with a company that limited internet usage of employees while on site, but I had a business to run, so I bought a air card from Sprint to use with my laptop while on site, giving me internet usage. When that contract was up with that company in march 2008, i called sprint somewhere between march and june 2008, to cancel that air card. They said okay. and I dropped the issue of these huge bills. I very seldom look at the actual bill because sprint kindly sends an text message reminder to my cell phone when the bill is due.
Today, just wondering what my bill contained, I looked online at the bill, an lo and behold the air card was still being billed at $59.00 a month. So i did the calculation $59.00*12=708.00. Wow sprint got 700.00 free and clear, when I havent even used the device. So I called them up to question them. The answer I got was that they have no record of the call to cancel the air card. But they would cancel it now for $150.00, because of contractual obligations. I said wow, The lady said, if I would've looked at my bill, I would've saw the charges and questioned it then. I said you send out text messages before the paper bill arrives, and I usually just pay it, when I get the text message, then throw the bill out when it comes.
So not only did they not cancel the air card, according to the supervisor, but they acknowledged that they got over, and it wasn't there fault that I dont read my bill from them. I said I assumed they were honest and caring, but they are just like all the other big companies, always out for themselves, and will always try to mess over the consumer. No credit, no reimbursement, no nothing. Just pay us and shut up. I've been a sprint customer since 1999.
$700.00 free and clear for a year. Basically calling me a liar. That money could have been used to buy clothes, food, gas. But yet Sprint has it, and are just being jerks.
Shawn of Denver, CO March 31, 2009
I was getting hit with a lot of extra charges for texting and the like so I was looking around for a better plan. I called Sprint to cancel my service and they asked why I wanted to leave. I told them I could get a new phone and better service. In this case cheaper. They told me about the new plan that was fixed and everything was under $100 a month. Then they said I could get an up grade phone. So I took them up on it. I moved a month later and did not see my first bill just paid what it was suupose to be I thought. The next month I got the bill and it was 2 times what it should have been. I called to ask and what they said was when I rolled over to a new plan the phone my son had on my plan (which by the way was lost and had not been used for 6 months) also got rolled into the $100 month plan. I told them that nobody told me about that. I went through 3 peole and then got the top resolution mgr.
When I told her I was not told about his phone being rolled into a seperate plan. I have changed plans before up till this time my sone rolled with it. Evidently not so with this plan. I told her that if they would have told me that up front I would not have taken it if I knew that. And told her that I really think they did not tell me on purpose. SHe said you signed the agreement. I did it over the phone with a Sprint sales rep. I told her that if this was there policy now that I know I am not the only one that this has happened to. I asked her to work with me on it and the only thing she would do is say that she could swith my sons phone to a $39 plan. Told her I would not do that she informed me that now I would have termination charges on both phones totalling $400.
I also had another complaint. I moved form Virginia to Denver Co. Before I left the East Coast my company had asked me to go to Maryland to save this account. I stayed in a hotel for almost 3 months. While there they charged me for maryland County tax. I subsequently moved to Denver Co and they continued to charge my account for Maryland tax for the better part of the year. I asked them to reverse that and they said they could stop it but not reverse the charges. Sprint has made mistakes in the past and they have always put there best foot forward to correct it. I have found now they do not want to deal at all. It is the NY way. There way or the highway. I chose the highway and still paying them. But refuse to ever give them my business again!
Russell of Naples, FL March 28, 2009
Sprint changed my plan because they weren't going to offer it anymore. They began charging me different rates. I refused to pay the increases and said I would pay what I contracted for. They wouldn't allow that and charged disconnect fees. Sprint reps say they can see the increase but can't do anything about it. They agreed it was wrong and said they would put in the files. Now collection agencies are calling and want me to jump through hoops and take steps to dismiss the charges.
Norma of Phoenix, AZ March 28, 2009
A free cell phone for my daughter, service plan of $189 for text and internet service is now $930! Overage charges for text messaging. I was outraged! I pleaded for them to remove the overage charges, they did $167.00 that's all the system would allow them to do. I am a hardworking responsible consumer, that is now a prisoner to SPRINT! I've submitted my complaint to FCC. SPRINT and other cell phone companies should alert the primary party, if an exuberant dollar amount is being accumulated during the course of the month. Just like credit card companies alert the consumer if fraudulent abuse is suspected, cell phone companies should realize the owner of the phone is a hard working average person - not an AIG CEO. Once they notice an unusual balance, they should contact the person - they automatically do when a balance is owed.
I cried when they told me the balance of $930 was due. That is more than my mortgage payment! I contacted the FCC for SPRINT's abusive & extreme charges. Needless, to say, I would have to struggle to make the payments. My child is underage to work off her responsibility. To make light of the situation ... I'm too old to walk the streets. A lesson learned. Once my contract (with them almost 6 years) ends, I WILL NEVER REJOIN SPRINT IF THEY WERE THE LAST CELL PHONE COMPANY ON EARTH. I would resort to utilizing 2 cans and a string.
Jimmy L Kennedy of Blytheville, AR March 28, 2009
i recently had a bill that was past due with sprint. i recieved a call from west asset management about this bill. i paid the bill with sprint. i recieved another call from west about another bill with sprint that is not due untill april 4 2009. i have contacted sprint about this several times and also informed west that the bill is not past due. sprint also told me the bill is not past due and that west should not have this bill, yet i still am being called about this bill. the last call i recieved was on 3-28-2009 @ 9:15am.
Rosalinda C. Pula of Rancho Palos Verdes, CA March 25, 2009
when I terminated service they are charging me termination fee of @200 and also my last bill they sent me has a balance due to me but instead I got a billing for almost $218, including $200 for early termination when my contract is expired.
I called and told them that my contract is expired and they said I have a verbal contract
Lisa of New Boston, TX March 24, 2009
I terminated my contract due to a material change in the contract. I did this by chat on the Sprint website, so that I would have confirmation that there would be no early termination fee, I had also returned a phone that I was told by Sprint would work with my current plan. Charges for the returned phone were finally partially credited to my account, but they charged the early termination fee for 4 phone lines. There were many communications with Sprint about these charges, and I was told time after time that the credit was being processed.
I asked for a revised/corrected bill on several occassions. I received collection phone calls at work, and explained to everyone who called me that I would be happy to pay anything that I might owe them, if they would just send be a corrected bill. Yesterday I received a notice from a collection agency that my account had been turned over to them, and that if I did not pay this amount immediately, they would report this to all of the credit bureaus. The amount is still almost $1200.00, which includes the early termination fee that I was told was in the process of being removed. I cannot find anyone at Sprint that is willing to correct this, so now I face a collection showing on my credit, which I have worked very hard to keep good. This is such a gross injustice. What can a person do??
Several hours away from work to try to get this corrected, over a period of several months. Many sleepless nights and much stress over trying to get help from a company that does not even try to make anything right.
Christian of Mosul, OTHER March 24, 2009
I am deployed to Iraq. My parents received a notice from a collection agency (Enhanced)that I owed Sprint $269. I paid in full Dec 15, 08 and in looking for a job for when I come home did a credit check on myself and the debt is still there. A helpful person at another credtor checked and verified i paid but i don't thinkk they have even reported it to the credit bureau's yet
this debt has been dragging down my credit for four months longer than it should have. I think. SHould it take this long?
Mike of Thousandoaks, CA March 23, 2009
Was lied to about the service I was purchaseing and about the billing for the second phone line we purchased, and when questioned the problem was not given any help but was told that I would have to find the orignal person who sold me the service in the frist place.Sprint in no way would communicate via email only on the phone and would not provide any documintation about the complaints.
Has caused me to have to stop my work am unable to communicate with my driver or receive any phone calls for work and am stuck with a phone bill that is over charged and would not be if I was not mislead about the service I purchased or requested in first placeAND WHEN I QUESTIONED THE SEVICE WAS GIVEN THE RUNAROUND.
Sharon of Columbia, SC March 22, 2009
On the 13th of March, a phone payment was made to Sprint in the amount of 150.00. Went out of town and did not use that account while out ot town due to death in my family, was not aware that Sprint had taken 361.95 out of my account without authorization. I called Sprint on the 21st, when I returned to find in my mailbox that several tranactions went through my account and had bounced due to insufficent funds. I called Sprint immediately to find that they are refussing to return my 211.95 back to me. I spoke Nina in customer service first than she transferred me to Allen in Account Specialist. Allen has maintained his position that he and Sprint would not be returing my money to me.
My consequences is that being with a company for almost 5 years, has taken my authority and abused it. I have a confirmation number to what I authorized and Sprint feels that they have the right to take from me. And they want to justify it by saying I should have called back that same day, and telling them that I was out of town in a state of bearevement and was not aware. I feel that Sprint has stolen money from me. They have advantage of me.
Yashauna of Apo, OTHER March 19, 2009
On 26 February 2009, I obtained my three bureau credit report online from the website,www.freecreditreport.com. The item listed below are completely outdated and erroneous. I do not have any information pertaining to this account. While attempting to apply for a car loan I was told that my account was being denied due to a collection account reported by Sprint.
I am active duty Air Force and have been stationed in Japan since May 2005. Prior to move I had my phone placed on the military suspension plan. After 1 year, I was notified that my account was delinquent for over 6 months. I contacted Sprint and faxed them my orders showing the date I moved to Japan which is also the date my contract should have been suspended. They reported that someone else in another state then the one I had previously lived in was using the phone. I was credited the total amount and my account was placed back on the military suspension plan and back in good standing. According to my current credit report, this item is still listed as a collections account. The fact that I disputed this account is also noted.
On 19 March 2009 I contacted Sprint regarding this account. Account to the billing and collections departments there is no history of the delinquent account information and my account is in good standing. They have no information regarding any collection actions or delinquent payment. Any derogatory information should have been corrected back in 2006 when this matter was initially addressed. I currently have an account with Sprint on military suspension until I return. If I had a collections account that was not handled I wouldnt have been able to open an additional account until the original account was cleared. To date NO ONE in the Sprint company can offer any help/assistance/guidance/or information to get this matter fixed.
I am in the military and currently staioned overseas. I am in the process of returning stateside and purchasing a home and a car, due to this derogatory information I am being denied.
Amy of Marion, AR March 18, 2009
I called to dispute the surcharges they are charging on our (3) phones. The wording underneath the charges is as follows- Sprint Surcharges are rates we choose to collect from you to help defray costs imposed on us. Surcharges are not taxes or amounts we are required to collect from you by law. This bill totals $6.27 of surcharges,I have been a Sprint/Nextel customer for over ten years and have all my past invoices.The taxes are $12.31 for this bill. Sprint would like the customer to believe this is another tax that the customer should pay, however it is deceptive and they are even telling the customer they are not required by law to collect it from the customer!
I was on hold for up to two hours and spoke to four customer service people.Not one could give me an answer-the first said they were taxes, the second said to csll the FCC. also I filed a complaint with Arkansas Attorney General Dustin McDaniel,
the next sales associate I talked to on the phone, because I was demanding an answer to these deceptive charges on my invoice, finally found a supervisor named Herman. He could not tell me an answer either, he did say however that he would call me back in a few days-no call. I want to be part of the suit against SprintPCS & Nextel.
Victoria of New Fairfield, CT March 14, 2009
I have 2 cell phone accounts with Sprint. On March 14, 2009, I cancelled one of the lines. I was told the service would be cancelled but I would be reponsible to pay for the service until APRIL 12, 2009 because that is the billing cycle period. I would have to pay a full month of service even though I am cancelling on March 14. My account is paid in full as of March 12, 2009. I am willing to pay for 2 days of service (March 12 thru March 14) but SPRINT is forcing me to pay for service that I do not want - continuing to charge me for service until April 12, 2009.
One month service will cost $54.28.
John of Union City, NJ March 14, 2009
sprint has been taking my money for the past 2-3 maybe 4-5 years or so. stealing anyway that they can make seem legit. recently they charged me a 70.00 dollar call fowarding fee.those evil people! when i said i need help. they said they cant help me. but on top of that they tried to sell me a new phone (sell me short) well with this being said hopefully we can all get together and shut sprint pcs thives down.
I now have to pay a foolish 280 dollars for one month of not even using my phone.
Renault of Baltimore, MD March 13, 2009
To be honest I don't know where to begin. I have been a sprint customer for at least 8 years. For the past 2 years I've had to phones 1 for me and 1 for my daughter. My phone bill averages about $200 per month. It cost me $14 a month just to have insurence on the 2 phones. My 1st complaint is about the insurence. They sell you this insurence and tell you it covers everything under the sun. That is until something happens to your phone. I once lost my phone and called for a replacement. I was told that I needed a police report and to fill out an afidavitt then pay a $50 deductable.
All of that would take time and then I would have to wait for the new phone to come. Why would I need a police report for a lost phone. What would I tell the cops. Don't you think they have better things to do than fill out a report cause a@@ lost his phone. Now about a week ago I get a letter tell me that the deductable is going up to $100 on alot of the phones. Just recently my daughters phone broke for the 2nd time this year. She was told at the sprint store that they had to order her a new phone. She has had this new phone for just 8 days and it is literally falling apart.
I called sprint customer service and they could really care less about my problem w / the store that bares the companies name and logo, WTF. To really make maters worse my best friend went to the same store on tuesday because his phone was not working. He also had insurence. They did not want to fix or replace him phone. So on weds he showed me his new blackberry storm from verizon. After I come from the sprint store today about my daughters phone maybe she and I will be going home w/ new verizon blackberrys Debbie of Anniston, AL March 12, 2009
We were contacted in June 2008 (while on vacation) and offered an upgrade on our phones (our contract was about to expire). We told the representative that called that we were happy with our present phones and that we were not interested in purchasing new phones. She offered us rebates that would cover the cost of the phones. We agreed. We were told that it would take 5-6 weeks to process the rebates.
After about 5 weeks we checked the status of our rebates on their website. It stated that they were still being processed. We eventually received one (1) rebate. When we called about the other rebates we were told (after talking to 8-10 people) that we were not going to get the other rebates because we did not extend our contract. We had to pay for the phones which were not as good as the ones we had previously.
After a couple of months we switched to Verizon. We received a bill from Sprint in the amount of $413.64. We called to find out why they were billing us. They told us that we had broken our contract. Bottom line - we didn't get the rebates because we did not renew our contract and yet they are trying to collect money from us because they say we broke our contract.
They are now threatening to send us to collections and place a negative report on our credit.
Don of Auburn, WA March 12, 2009
Twice in one year, Sprint has changed my home address. I've lived at the same address for 18 months so it's not that I've moved around. When they revise my address, the US mail returns my bill as undeliverable. I received an MSG over the phone telling I was going to be loose my service for non payment. My bill as it is today, shows me 19 days behind in for one month payment. Sprint agreed the address was incorrect but can't change the past due condition. A past due condition reflects on my credit rating so I want Sprint to correct this issue because it was caused by them. When I was cut off and tried returning the calls to customer service, my phone number was blocked. I need this condition resolved in my favor.
past due payments reflects badly on my credit and in today's economic invironment, no one can afford to have a blemish on their credit rating.
William of Vancouver, WA March 11, 2009
In short, I received an iPhone as per business I was conducting and no longer had need of the two Sprint lines I had. As a solution to not break contract and incur fees, Sprint customer service told me about a little known tactic that would basically put my two lines into a holding state. If minutes were used, they could cost as much as $1 per minute. This cost was $4.95 each, but they agreed to put onto my account a recurring credit for the $9.9/mo. Months later and so many calls to Sprint Customer Service, I keep being told that it's fixed, don't worry, we'll handle it for you. Until today.
Today my wife called in and has been told by several people that this cannot be helped. That whoever told us all this for MONTHS has lied to us and that there is nothing that they can do to credit back the fees. Not only that, but they are now telling us that all this time we've been paying these fees to keep the numbers in stand by and the clock on their contract was running out, they're telling us know that they don't run out on that type of state.
They LIED the entire time. This has been more than 6 months. I have written records of all of this coming from Sprint. I'm prepared to share these logs with a judge if needed. I want past fees paid and these two lines canceled immediately. My wife's phone number can remain with Sprint until its contract runs out, at which point we will transfer to another carrier. We both feel this is more than fair.
Financial difficulty, countless phone calls several hours long each and undue hardship.
Robert B Hillman of New York, NY March 11, 2009
Cancelled my sprint account to to lousy service and lousy customer service ask them to see if they could work with me on cancellation fee,and they are of no help at all, would like to negoicate a payment with sprint, they are the worst carrier in the cell phone network
economic times made me go to another carrier with better plans and service and would like to have some compensation like 1/2 cancellation fee
Dani of Inverness, IL March 11, 2009
I have nearly two years of documentation of how Sprint adds small amounts to consumer's bills, accidentally charges you for minutes when you have not gone over your plan minutes, an extra Handset Upgrade Fee,text messages that are suppose to be included, Web services not used, and the list goes on. Unless a customer goes through each month's bills with a fine tooth comb to catch their accidents, consumers are being bilked out of so much money it is a crime that they continue to operate this business.
My last year fiasco forced me to write directly to Sprint CEO Daniel Hesse - the claim still only got partially cleared. I await yet another promised phone call from a supervisor today 3/11 since the one promised on the 28th of February never came. Of course, they won't give you a direct line to contact anyone in case that call comes through. This is a travesty!
Emotionally, I am spent over having to run these dogs down time and time again spending hours trying to clean up their accidents with someone that has no authority. Then the authority who is suppose to call back never does. This could be a full time job which is absolutely ridiculous.
Marshall of Grandville, MI March 9, 2009
I signed up with sprint March 1st. 5 days later, my blackberry curve 8830 doesnt work. I bring it back and they tell me water got into the phone and could be from the moisture in the air and humidity. I live in Michigan, what kind of moisture do we have in the air with 30 degree weather outside. Told the Sprint worker that he is smoking and I want my money back. If a phone cant handle the humidity in 30 degree weather then I hate to see how it works in 90 degree heat come summer time. Plan on canceling my contract later today and going someplace else.
Shaunique & Joel Songui of Henrico, VA March 8, 2009
they have been overcharging my bill for almost 4years paying taxes in 2 states when i put in a change of address. when i moved i realized when i switched nubers to my new state to save money and was still being charge in pennsylvania and virgina. i spoke with a rep and she said they made the mistake by charging me for a different geo code and they can only pay me back for 2 years and i basically have to take a lost on the other 2 years.
they will not let me speak to a manager cause the line to the supervisors office is not working and there is no one else to speak with. and they refuse to send me a copy or are unable to give a reason or explanation as to how they came to the refund amount which according to my calculations is incorrect
they want to pay me for 1 year and say it is 2 years and and they still owe me for 2 more years and say they cant go that far back. but if a customer owes them money they will go as far back to when Jesus walked the earth! i just want my correct refund i dont have money to throw away
Lisa of Vinton, VA March 6, 2009
I purchased a phone from Sprint in 2001. When I applied for a rebate I was informed that I was not entitled to the rebate because I did not sign a new contract with the company. In 2004 I cancelled my phone and was charged an early cancellation fee. When I contacted Sprint they told me I had a contract with them. I explained what happened with the rebate and that was the last I heard from them until I recieved a letter from a collections agency.
I contacted the agency and relayed the story to them. I hired an attorney and he wrote to the collections company and asked them to furnish a copy of the contract I had signed, which they are not able to do since they do not have one. Sprint was contacted and asked to produce a contract and replied that they did not have one on file. This has been going on for years with far too many conversations going nowhere. I would like this matter settled so as to have it removed from my credit report. If there is a contract that I signed, all I want is proof but neither company is able to produce one for me.
I have been placed in Collection status on my credit report which has had a negative impact on my ability to refinance my home.
Lisa of Social Circle, GA March 6, 2009
In October of 2008, I talked with Sprint Customer Service about consolidating my cell phone service with my new husbands. (basically moving my service from AT&T to Sprint) I was given a service rate and many promises, including but not limited to $170 per month for all phones, unlimited text and data messaging and unlimited Nextel usage on all phones. We received the phones and went online as instructed to activate...only to see that the amount charged was incorrect.
I immediately called Sprint - only to be told that the customer service rep that I spoke with had incorrectly quoted my rates. The amount per month would be $20 more plus I had to pay extra for texting, data and the Nextel service. I cancelled the nextel phones, returned them to the retail store...received differnt phones without the nextel service. In December we received our bill and it was over $400 dollars.
I called Sprint again, only to be told again the customer service rep AGAIN had misquoted the service plan. The bill was going up again and that we had been charged for the phones that I returned. After many discussions with the rep - I paid the bill with the assurance that the January bill would be correct. Then the January bill came - again it was in access of $400 - again I called. This time they told me that it was due to pro-rated billing, credits that hadn't been posted,etc. I again paid the bill with the assurance that the next month it would be corrected.
In February I cancelled a line with the promise that it would only be $20 to cancell the line. I have now received my March bill and again it is over $400 because Sprint has charged me a $200 disconnect fee. I now have been on the phone with Sprint for over 40 minutes...they have again told one lie after another. They are lying about pulling old phone conversations - telling me that it can't be done. Now, the conversation has ended with them having to call me back. I want to cancel my service but can't without getting hit for $600 more dollars in cancellation fees.
Economically - my husband and I have paid out over $1600 in cell phone fees that are incorrect. The stress that it has put on our new marriage is unmeasurable.
Ashley of Port St. Lucie, FL March 6, 2009
Phone came up missing on January 1, 2009. Thought phone was misplaced, but turned out it was stolen. On January 7, 2009, called to report phone stolen; had services temporarily restricted. They wanted to send a replacement phone, but we told them we'd rather just cancel service because neither one of us have a job and can afford to pay the bill. Was told that we could not cancel service, but was not told why.
On January 12, 2009 received unwanted replacement phone. On January 13, 2009 called to say we received the unwanted replacement phone and were sending it back. We also wanted to know why we were told we could not cancel service and was answered that's just to avoid the $200 early termination fee. Was transferred over to Franchesca in account services- was told about transfer liability where someone else can take over the phone line to save us the $200 dollar cancellation fee and will no longer be liable; that they would have to finish off the contract. On January 14, 2009 called to transfer ownership and gave them the name and contact number of the person who was going to accept ownership of the phone, named Alex. Was told that they would call him in the next 24 hours. Twenty-four hours later Alex still had not received a call from them.
On January 15, 2009 called Sprint back to tell them that Alex had not yet received a call to verify that he was going to take over the phone. Case is still open and will take up to 5 business days for the 24-hour back office support to process it and that they will call me and I will have an answer to the case within 5 business days. On January 28, 29, 30, 2009, still discussing with Sprint everything listed above and still getting the run-around. On February 2, 2009 received a call from Sprint back office support regarding the transfer of ownership.
On February 4, 2009 received notice of this call and proceeded to call Sprint back. Was told that some fraudulent charges have incurred on the account. Was told they closed out the ticket and tried contacting me on February 3, 2009. I discussed with the guy that I had been trying to cancel the account as well and the lady had told me they can't do any payments methods until I'm late paying the bill.
Discussed payments options and he told me he's not able to that himself but can get me on the phone with someone who can. Was given customer care number and was told that I cannot transfer the phone until the phone has a non-delinquent status. I'm supposed to be paying a month in advance, but billing statements are coming a month behind.
No paper contract was signed, they are telling me that verbal is a contract. They won't let me pay $200 or transfer the account to someone else and every time I call, I get the run-around. I received a letter from them on February 16, 2009 stating that they are sending it to collections. I am still being billed monthly for a phone I haven't had since January 2009.
Roy of Madison, TN March 6, 2009
first someone ordered phones on my account had them sent to new york and billed me for it i spend many hours on phone to get this straight plus i call the police then i decide to sign up for family locator it dosent work i have it turned off its supoused to be 30 day free trial i am still getting billed for it 4 months later i got tired of over charge so i canceled extra phone around same time layed off from work they want to charge me 200 early term fee i dont pay but i pay for service i used each month now thay have shut my service off but still charging monthly fee plus early termnate fee
Mari P. of Camden, NJ March 5, 2009
We've had ongoing issues with Sprint since we got their service. Aside from billing errors, we had received a call last yr stating that because we were valued customers we were allowed to pick up an extra line and they would send us a new phone and the plan would remain the same. Sounded too good to be true and it surely was. Not only was the plan changed for a more expensive plan, but after calling Sprint to find out what was going on and getting the run around from reps who kept telling me the issue was fixed only to find out when the next bill came in that it was not. Spoke to supervisors and was told it was fixed also. After several mths, long holds, several reps, a couple of suprevisors and credits here and there, finally the problem was fixed. Well we were fed up then!
However, we could not cancel because we found out the contract had been extended when the plan was changed (which was never mentioned) and there was nothing we could do about it! So, we decided we would wait until the contract was done and cancel. So when the time came, we called to cancel, I was transferred like eight or nine times and kept being told by the one who answered that they were not authorized to this, they would transfer me to someone who was, well.... the last person to tell me this got a mouth full from me since I was pretty irate at this point, ( I had been on the phone for almost an hour!) and then she said she would be able to do it! Was told all services were cancelled and I should not worry about it anymore, we received another bill and thought it was for the last mth and paid.
Then we received another bill. So now I was confused and it turns out that we should not have paid the last one either! I immeadiately called Sprint again and was told the service was not cancelled! I was so furious, yet I was still told they had to transfer me here and there, was on hold forever for the person who was supposed to take the call, so I asked for a supervisor who never answered the telephone and advised the rep on the line to just make the adj. and cancel the service. She advised the credit was posted and gave me another telephone number to call for the reimbursement.
I called this number and couldnt get through to anyone, I called back and was told this was the correct #, was placed on hold by rep who called the number to verify what I was telling her and then was told this was the wrong #. She transferred me to finance who then advised an adj was made, but she could not guarantee a refund even though the acct had a credit! She said I would have to wait until the end of the billing cycle because that's when the service would really be cancelled and allow a few days and if I did not receive a check by then to call another # which she provided!
Never again will I do business with Sprint and I will make sure to spread the word to everyone that comes my way. I cannot understand how they are still in business! I dont blame the reps too much for their lack of training because it seems even the supervisors lack training. This is completely unacceptable and unproffessional. Hopefully, I will not have to call them again, ever!
Wayne of Pembroke Pines, FL March 5, 2009
I used Sprint Service for 5 years, with three phone lines. When I discontinued the service they charged me a termination fee of 247.00. They said I broke the contract. The contract was only for two years. Help
They arre harassing me at work, now my whole company knows I have a ficticious late bill on my cell phone. They are busting my chops in fun but it was not necessary. Sprint has called me several times at work.
Amanda of Meadow, TX March 4, 2009
Being a long time customer of Sprint it was time to replace my current phone with them. On June 14, 2007 I called Sprint to verify that I was due a $150 dollar credit to purchase a new phone when renewing my contract. At this time it showed on my Sprint online account I was, I was assured by the Sprint Sales lady and I proceeded to order the phone LG Fusic at a total cost of $163.29 that did include shipping charges. She explained to me that since I was having it shipped to my work address that I would have to payfor it with a credit card. I gave her the card information and she processed the information and I received the phone two days later.
When checking my statement on line I noticed that the $163.29 was authorized but not ran all the way thru and six days later it was no longer showing on my account. Stupid I figured that they would just apply the charges to my next statement and they did but at twice the amount that was authorized by me. They charged me over $300.00 for the phone alone. Sprint has a 30day return policy so that in this time you can cancel or return the product with no oblications. I immedetiatley contract Sprint via email so that I could keep records of what was going on after three emails they finally contacted me and said that they could do nothing but I would have to call customer service. I did call several times waiting many hours all togeather to talk to someone.
When finally talking to a human being that told me I was informed wrong and that I would have to pay the full amount because I already bought a phone from them (I never did, I had activated a phone that was given to me) I explained to them that was not exceptable they then in turn became very rude. They would transfer me to different departments or just hang up on me. I would call back and wait again I would get someone else that told me I would have to talk to a supervisor but he would have to call me. I never received a call from a supervisor. I tried to return the phone locally they would not take it, I even tried to make a payment for what I was orginally told along with my current billing, I was told I had to pay everything or they would turn of my service and they did not take my payment.
I moved my phone service. I received a final bill of over $1500.00 with no breakdown of charges. When calling about the bill I could not get anyhelp at all. I gave up finaly and after that bill I never heard from again until now nearly two years later. They turned it over too a collections agency I feel what they did was fraud and unlawful and I just don't know what legally I can do. I did keep part of the emails I just had a feeling something would be happen.
I had to buy new phones over $500 with a new company and now they are ruining my credit.
Vicki of New Berlin, WI March 4, 2009
It all started when I decided to join my fiance and get a family plan at Sprint. At the time they said my fiance could get a new phone with a new number, then once his contract was up (in 3 months) he could delete the old one. We didn't think it was too bad to have 3 phones between the 2 of us for the next few months, because paying $10.00/month for a few months, was better than a $200 deactivation fee. Well, a few months rolled by and what do you know - they wouldn't let us cancel the 3rd phone.
The person we had worked with was fired from the store and we were simply told sorry that he lied to us. They didn't take responsibility for their own employee. The employee had also filled out a $100 rebate form for us - we looked at it with shock because he filled us out a form that was in spanish (which neither of us speak) he said he was out of english forms, but it wouldn't matter because he filled it out and all we had to do was mail it in. We did - and got back a notice saying it was an expired rebate. I called customer service and they claimed it would have to be taken care of by management and that they would call me back, the call never came. I called back every week and got the same response.
Finally, we went into a Sprint store and they deactivated the one phone (the employee said they can do it, but their not technically suppossed to). I also inquired about my phone - LG Rumor - which had quit charging. They said the port had been damaged and it would costs $100 for a replacement. They waived the fee for never getting our rebate - thankfully. But with the delivery of my new phone I never got a new battery. 8 weeks later and 3 of the keys on my new phone don't work (no damage/dropping etc) had been done.
Now I'm back to playing phone tag once again with no avail. And what do you know - the day after I physically went to a store to complain I finally got the call from the customer service manager - all he did was leave a VM saying to call the customer service line again. All it took was 4 weeks for a call back. For what is supposedly a leader in the communications industry I've found it is nearly impossible to find someone at the company who you can actually talk to and who can help. I've been a customer for almost a year and have had to call them every month with issues and there doesn't seem to be a resolution anytime soon.
Gone through 2 phones, months of extra phone charges for having a third phone, no $100 rebate as promised, no battery for my new phone and there is no way out unless we pay $200.
Ruben Duran Carillo of San Ysidro, CA March 3, 2009
I think Im over charge by Sprint. Paid 2/23/09 $243.00. Now they are charging me $515.82. Dont know where this bill came from because we only have two lines. It accumulated that fast. This is to much charge on my account and I can't pay this.
I already drop my plan with sprint and will just pay for the two year contract fee. Please advise on my behalf or let me know how to deal with this. Thanks much
Roberto of Walnut, CA March 3, 2009
I changed my cell phone provider from Sprint to AT&T because my contract was up and I wanted to change carriers as well as get a new phone. The date my phone number with Sprint was ported out was 2/19/09, and the new billing cycle had just started on the 13th. Sprint is now saying that because I ported out my number, they cannot prorate the next bill and that I would have to pay the full amount even though I used only a few days of my Sprint phone account.
I called their billing department and spoke to a rep as well as their supervisor and they said that there was nothing they could do about it. $104.24
Rachel of Antioch, CA March 3, 2009
An Associate from that store called my son and told him that the Instict cell was a free promotion this week all he had to to is send his old cell back and he would get $50,00 for that cell and that he would also get a $70.00 rebate too. All in all the phone would be free. three months have passed I still get charges of $248.86 on my bill and I keep calling sprint and tell them what happenened, they say there is nothing they can do, that I have to go to the store and have them take care of it.
I spoke with the Manager of the store Mr. Patrick he seemed very nice like he was going to help me, but like I said it has been quite 3 months and he continuous to lie to me. He tells me that in 3 days it will be taken care of. a week later I call again. He tells me that next week he will take care of it. I don't don what to do anymore. I'm sending a letter to the corporate office. I dont know if they can hel[. But I have had many bad experieces with sprint, but specially with this Store Wizard Wireless.
I have been stressed behind this, and I will not pay the $248.86 because I was lied to.
Diane of Florissant, MO March 3, 2009
I bought 3 new phones from Best Buy from a Sprint employee in the store for Christmas and switched service from another company to Sprint. What was told in the store, what was in the information provided and what service I really received was definitely a bait and switch. Everything Messaging states in their book you can send pictures, text and place calls. You can't send pictures without being charged internet fees, so you have to upgrade from this plan to another plan.
Family locator fee is $5.00 a month, I was told you can set up saftey checks and have them text to your phone with a location of your kid, but that is a lie as well. I was charged internet fees to do that as well, no where is this information disclosed in writing nor was the employees able to communicate this info in fact they said I was capable to do both for the price stated.
So I called customer service now for the last 3 months since I started with them to discuss the errors in charges I have received each month and after multiple calls each month the charges are then reversed but I have to keep calling. So after much frustration I would like to stop service with them because of their poor customer service, errors and false information. But no, now I have a contract with them for 2 years. I would have to pay to get out of the contract. I feel stuck, with a company that lies over and over and charges errors to my account over and over.
Even more frustrating is when I call the customer service, I wait on hold, get a live person who claims they can help me, then put on hold again and transfered to the same line again and I have to start over. There has to be some way as a consumer we can do something about their poor service and lies.
Joshua of Cypress, CA March 1, 2009
After several billing discrepencies I decided in January of 2008 to cancell my service with sprint, upon switching to a new phone service I tried to pay the early termination fees so I called sprint customer service and kept getting the we can not accept payment until the billing cycle is closed, or we can not take the payment over the phone speeches I waited. Then in April 2008 I recieved a phone call at work for a past due bill for the month of february 2008 from sprint so I explained the situation and finally got a bill in the mail and sent final payment in April 2008. And 30 days later I recieved a new bill from sprint for 26.34, upon calling sprint customer service they agreed to credit the amount and close the account, 300 days later I recieved another bill for the same amount with an additional charge of 39 cents as a late fee. I called sprint customer service again and spoke to an alleged supervisor who again credited and closed the account, however upon requesting an email or faxed confirmation of the account status the supervisor refused, saying it was impossible and he couldn't mail me a statemen either. This situation has gone on every month for over a year! On February 14, 2009 I went to a sprint store because I was told by a customer service agent that at the sprint store they could close the account and provide me with a hard copy statement showing a zero balance and the account being closed. Upon talking to two salesmen and the sales Manager I was told again that there was no way I could get a hard copy showing the account being closed or a zero balance.
I have had to make several phone calls a month to sprint customer service to attempt to rectify this billing error. I recieve several phone calls a month at my home from sprints financial representitives asking for payment on this alleged past due bill. After over a year of dealing with this I still have no statement showing that the account is closed, and upon every request in person or over the phone I still get told I can not get a statement showing this.
Ll of Stroudsburg, PA February 28, 2009
Sprint withdrew money from an account which they were unauthorized to do. Sprint took a payment over the telephone. Then they told me to set up the new account information I gave them on line which I did. Sprint then proceeded to withdrawn the money from a previously used account which was my husband's account. When sprint was called they stated that the payment was made on line, yet their system reflects that the payment was made over the phone.
This unauthorized withdrawal has created a hardship and incurred bank fees due to overdrawn funds taken.
Dale of Davenport, FL February 27, 2009
Sprint called to make me a better phone offer at a better price. They will send me a third phone and lowwer my monthly rate.I told the sales rep I would take the plan if they didnt change anything on my current plan,which was direct connect and unlimited data access and unlimited text. Well after 45 minutes on th ephone with this person it was done. 2 weeks later my direct connect is disconnected and nobody at sprint can figure out why.
After 3 days and going to a sprint service center they find out that they changed my plan and disconnected all but the phone. When i concact sprint nobody can seem to figure out what happened and all they see is that i changed my plan. Well I use my direct connect for my business and told them i didnt agree to any plan that would interupt my service that i've had for 7 or 8 years. Now sprint wont try to do a thing to correct this problem except charge me extra for the direct connect service that i had originally.
I've had dirrect connect with all my customers and fellow employeees from day one when I got my phone years ago, now they cant give me my old direct connect number back and all my customers nad employees have to reprogram my new number. The direct connect is like a phone numbaer and should not be able to be taken away without the owners permission!
Ira of High Point, NC February 27, 2009
claims i have a contract for a phone that was bought 5 years ago. I want to close my account after 7 years and they say you have to for service to oct 2009 and then 1 line is ok and the other is not. they just will not stop the service.
$128.00 a month and 10 hours a day going over the story with many workers that answer the phones.
Michael of Albuquerque, NM February 27, 2009
I was a loyal customer of Sprint for 8 1/2 years spending over $200 per month on my cell service. Sprint cut my service off upont a 10 day missed payment due to being out of town and forgetting on my part, so due to this I decided to shop for another company. Sprint phoned me and begged me to stay with the company, they credited my account $50 and offered my wife a new cell phone to stay. When we declined and ported our telephone numbers to another company I called on january 23 to make sure the account was closed. I was assured by a sprint customer service rep that the account was closed and I needed to wait two billing cycles for them to have my final bill ready and it would be sent. Today, February 26, I received a collection call from a collections company stating that I owed over $950 to sprint and they were hired to collect it.
The money we were to use to pay off our credit cards is now being spent on this bill which I feel is a very large company that thinks they can get away with anything and nobody will ever do anything about it. The collections lady told me that even though they have a record of me calling in and notes stating I cancelled my account they continued to bill me because I did not send it in writing???? I was assured in that call that it was cancelled and that I needed to wait two billing cycles and they would send me a final bill......never got a bill...just a collections call.
Jamie of Kingwood, TX February 26, 2009
I have an issue with Sprint PCS that I have been trying to resolve. Diversified is a collection agency who has ended up with a charge from Sprint PCS for me, in my business name. The guy at Diversified that we have been dealing with is named Jason. We have never been given a last name for Jason. I understand that a collection agencies job is to collect debts. I have explained to Jason that I am working with Sprint trying to clear up this outstanding bill b/c it is charges for a phone and service that I never add to my Sprint business account.
When Jason calls he is very rude, he yells so loud my customers in the store can hear him, he threatens me and curses me out. He tells me that I am a liar b/c he says that once the accounts are turned over to a collection agency, the original company will not deal with the consumer. I am sure this may be true most of the time, however, they are dealing with me and trying to help me (although, not very well) I have been trying to get a letter from Sprint that I can provide to Jason showing that they are handling it, but I haven't been able to get anything from them. We finally told Jason to stop calling us b/c he's so rude, gets me in tears everytime he calls, but he refuses. I let my father handle him the last time he called b/c I couldn't take it, he yelled at my father and cursed him out to.
I understand he needs to collect this debt of $1988.24 but all I really owe is $217.20, he won't take that amount and Sprint won't provide him with a letter. I have been told by Sprint all I really owe is $217.20, but I can't pay them for it.
This ordeal has not caused any physical damage, but emotional trauma and I started out with a perfect credit score and this is definitely tarnishing our credit history. I also cannot afford to pay the $1988.24 that this man states we owe and Sprint has told us that we only owe $217.20, which I will gladly pay but no one will take my payment.
Jamie of Kingwood, TX February 26, 2009
I ordered 2 phones (over the phone w/ a business acct specialist) with Sprint PCS and signed up for their service for 2 phones. The guy sent me 3 phones, the third phone was a $600 phone. When I received it in the mail and called him to ask how to send it back....he stated that it was for us to try out b/c he thought I might like it better than the phone I chose. Well, I didn't want it. He promised to send me a call package for it, never got it. This guy quit Sprint (or was fired) and I had to talk to someone new about sending it back. They gave my account a credit for the phone and said they were sending me a call package. I never received the package. My next bill had a credit for the amount of the phone, BUT, I had an account cancellation fee for that phone.
I called again and found out that the guy who sent me the phone attached a line of service to it. So now, I am being charged a cancellation fee for a phone I never ordered. I called Sprint again and they promised to handle it, they were going to take that cancellation fee off my account. Sure enough, the next month the cancellation fee was gone, but the $600 fee for that phone was back on my account. I have argued with Sprint about both of these fees, if I had a bill with no charges for the phone then I would see a charge for the cancellation fee and vice versa. I even had an account set up fee for $500 just appear on my bill one time b/c they were trying to recoup some of the money for the phone but were trying to be sneaky and not charge it as a phone.
I argued this fee and also had it removed. I talked to a business account supervisor one month who I thought was going to actually get everything straightened out. She actually told me to keep the phone and said she would credit me for everything I was owed. When I asked her what I would need the phone for, she simply said I could use it as a paper weight, or as a back up if my phone failed. Okay, so I still have the phone, no account with Sprint and Diversified (a collection company) calling me everyday and threatening and cursing at me. I want this to stop. I have a bill for $1900 from this collection company that I DO NOT OWE.
I have stayed in contact with Sprint and I have begged for something in writing stating that my account is still being investigated and they have yet to send me anything that I can show this jerk from the collection agency. Everytime I talk to someone with Sprint, I am told that a different department is handing the investigation but no one seems to have a phone # for said department and when they try to transer me, the call gets dropped. I talked to a gentlement in the RRC dept. named Gabriel back in August of '08 who promised to be diligent and get my account squared away. He promised me he would stay in contact with me as he could not give me a direct # to reach him. He did call me a few times just to touch base and let me know he was working on it. However, when he came up with a total of $217.20 that I actually owed, he did not call me to let me know. I would have gladly paid that and been DONE with it.
Now I am arguing with a collection agency on a daily basis and getting no where with Sprint. This needs to stop and I am tired of being told by someone with Sprint that it's being handled and don't call us, we'll call you. This is not good enough anymore. My business credit was a PERFECT score before I got this Sprint phone and now it's getting ruined.
Ana of Bronx, NY February 25, 2009
I transferred to another provider and had to make payments to Sprint for opting out early. I even called them when I made my last payment and they said yes it was my last payment. Now it seems months later they say I still owe them $92.00 and they transferred the account to a Third Party Vendor. AFNI, Inc.
I sent numerous emails to Sprint trying to get this corrected. To no avail. Because I just received a call that they say I still owe then $92.00. So now I have to pay this money which I feel I do not owe them. And it has to be paid to AFNI. Which I looked them up on the internet and it seems this company is also a sham.
Have to pay the $92.00 now. And I'm very frustrated and upset with Sprint. I would not recommend them to anyone.
William of Santa Ana, CA February 25, 2009
Opened contract in August, 2007. Received different charges on bills for 4 months. ALWAYS having DROPPED CALLS (day & night)!!! Regretted it from day 1. Bought 2 Palm Treo 755P cost $220 each, one completed died out just after a year, the other still struggling to power on. Of all the wireless companies I've been with for the last 20 years, Sprint takes the cake in most DROPPED CALLS, worst CUSTOMER SERVICE, and overall a REAL JOKE to have still been around.
Can't wait to August, 2009 so I can find better receptions elsewhere. Tired of not being able to make calls from the comfort of my home. Is that too much to ask for??? Hope they don't try to yank me with anymore surprising bills when my contract's up. Called many times to complain about dropped calls. Sprint told me to put up rabbit ears!!! Good luck to the next victim...
Elisbeth of Brooklyn, NY February 24, 2009
I am trying to cancel my account with Sprint.My account is currently not under contract, it is on a month to month basis.However, I have a balance due on my account and I am being told that I won't be able to cancel the account if it has a balance.I inform the finance department that I'm in a tough economic situation and that I need a payment plan.They then offer one and only one choice.
According to them, they are only able to make a plan with a maximum of three payments within one month only.What will result is a higher balnce with countless high fees added to my initial balance.
Chris of St. Louis Park, MN February 23, 2009
We went into a Sprint PCS store and inquired about getting phone service for my 11 year old. They have a basic plan for $29.99 and told him I am a corporate account customer with Wells Fargo. I was told they would honor my corporate discount at 30% and my monthly bill would be around $21. This was perfect, as my 11 year old is paying for the service. It's billing at the full 29.99 rate and when I contacted customer service, Kristina from online chat help, said they can't discount their basic plan but if I go up to the next plan higher at $40 then they would discount.
To me this is clear bait-and-switch where I was told one thing in the store and something else was delivered. My 11 year old is paying for this and we never would have agred to a $30 plan for someone who uses maybe 20 minutes per month. The only reason we bought the service is because we got it for under $25, which was my daughter's upper limit.
Ashley of Wayne, IL February 23, 2009
Sprint has done Nothing but Lie to me and my fiance for the pass 4 months. It all started when we want to bring our plans together and make it one bill because we were getting married talk about a run around. they told us first that we could not do that then they said we could and our two other lines they would take care of. great we thought! Well they didn't take those phones off and lied to us they then stated that we signed another 2 year agreement! We were going to cancel but the fee are to high.
So then my fiance phone was having problems and mine would shut off Both of the phones were having charging problems as well we talked to sprint and they said they will give us 2 new phones one for 100 and the other for 49.99. so we went with it we did not recieve a bill last month and they told us now that we are behind a month, also our bill is 756.00. If someone could give me a cll it would be appreciated thank you
Have to Pay between $765.00 and $920.00.
Corey of Dallas, TX February 23, 2009
I went into the Sprint store located at Coit & Campbell in Richardson, Texas due to phone being damaged. I was greeted by a sales associate whom asked me what was the problem. I explained to the associate that my phone was not able to charge due to the port where you insert the charger being bent. The associate took my phone into a room to have someone look at it. She returned and stated the problem was an issue that was caused by me. I informed her I didn't break the phone! I explained that I have had to return my phone 2-3 time due to the same issues.
The associate argued back in fort with me and express that I would have to pay the insurance and get another phone and it wasn't nothing else she could do. She than walked off and took my phone to the store manager (Connie M.). Connie didn't ask me any questions, she didn't say hello, she didn't ask what the problem was.. she immediately took the associates side. Connie stated it looked to her that the damaged was caused by me and stated I would have to call Total Equipment Protection. I informed her that phone was not in working condition and I need a new phone. She gave me a extra battery I exited the store... (EXTREMELY UPSET WITH THE SERVICE I RECEIVED).
I tried contacting several number to make a complaint regarding the service I received at store # 1064. I wasn't able to get in touch with anyone to official file a complaint. I feel as a long time customer of Sprint I was very miss treated and not treated with respect or professionalism. I feel as a customer who pays every month I should have been treated with more respect.
Yadira of Nashville, TN February 22, 2009
I have been sprint customer for years now. I called on December 24 to cancelled one of my line since the contract had expired and the CSR offered me a great deal. Since that great deal sounds reasonable to me and my husband then we decided that we will continue with Sprint. When I got my first bill in January, I notice that I was changed for over minutes used. I did not pay much attention because it was not that significant amount; however, when I got my bill this month of February there were a charge of $8 over minutes used. When I called the CSR I found out that I did not have the plan that I thought I had. I called the CSR and spoke to Adbi 2/17 around 9:30pm and she told me that I was told that I would need to have a different plan in order to have the two phones I bought. I was so disappointed when I heard that because my bill went from $39 to $69 per line with the new plan they changed without me knowing it.
I asked Ms. Adbi to transfer me to her supervisor. When I spoke to the supervisor, she was very disrespectful and rude to me. I was told that if I want to cancel the line because I didnt want the new plan I have then I can just go ahead and cancel all my sprint line (4 lines I currently have) so sprint will send me a $800 bill. I tried to call back around 11:51 same day and the rep told me that she wont be able to help me because whatever change she make it will be deleted if by 12 midnight she was not finished, so recommended me to call back the next day. I called the next day and spoke with Allan CSR and I explained him the whole situation and I asked him to be transfer to a manager. After about and hour talking to the manager (Ariel) I have to hang up because I have to go to school and I could not wait for him to solve my situation.
After I came out of school I called again then I spoke to another supervisor Carlos? Carlos V TT861079 around 7:40pm. After about 90 minutes on the phone he promised me that he will call me the next day with a solution for my case. Carlos did called me back on the 2/19 but just to tell me that the case will be solve by the 2/20. Carlos said that he didnt have a solution for me yet but he will call me back with an answer for sure. On 2/20, I have to called sprint because I never heard back from Carlos. I spoke with a customer service and let him a message to call me back as he promised. Until today I have not hear from Carlos.
I called 2/21 again and spoke with Carolina CSR. She told me that the only way I can recover the plan that I have in the past is activating my old phones. What a pain! What am I going to do with the two new cells phones I just got on December? I am going to send an email to the Board Member of Sprint to see if they can come up with a solution for my case without affecting my plan. The only thing that I was claiming is to respect my old plans that I have and which I was promised that I will keep even with the new phones. I want to be in the list to sue sprint and yes I want to be contact about it.
Debbie of Vancouver, WA February 22, 2009
I have been trying to get the $7 fee taken off my bill since October 2008. The fee is for insurance and service/repair. The charge was on only my daughters phone, of which she stopped using in September 2008. I have called and spoken to customer service two times about this issue. I would have to be on the phone for over 30 to 50 minutes before anyone would actually speak with me. This is an issue as well.
Today 2/22/09 I got online and spoke with an agent ( Brian M) online and he states that he cannot issue me a credit for the past months because the other agents did not document that I asked to have charges taken off. I was told by Brian M. that the charges would be taken off as of today. This is just bad management practices. I cannot believe that when a customer has issues that you cannot speak to someone in less than five minutes. To be on hold for over 30 minutes and then to have the issue not resolved, and have to go through the process two more times. I can only hope that my time of over 50 minutes again, online this time, will finally resolve this issue. I found out my cancellation date, and may very well be changing my cell phone service. But, from what I find on the internet, all the services have problems of one kind or another. Why are these issues not being taken care of? I deal with alot of business types, and I cannot believe that Cell Phone companies are still in business with the way they handle their customers.
I believe that people will have to finally get upset enough and say we are not going to take this and form a non use suit. Maybe then the Cell Phone companies would find out that they should not be treating their customers unfairly. I believe that Cell Phone companies have damaged the credibility of customer service, and better business practices. Such a shame.
Ana of Bronx, NY February 20, 2009
I contacted by a Third Party trying to collect money for an existing bill. I made sure that I made all of the payments. And when they were verifying my information that had an incorrect address on me. So when they asked me to verify I advised them that I didn't have to. And when I made the last payment I spoke to someone from Sprint advising them. They said that was my last payment. Now I'm being told that I still owe $92.00. I have had numerous problems with Sprint and that is why I switched. I made sure I made all the payments for that. I am very upset that I'm being contacted again and again. It still hasn't been taken care of.
I have emails back and forth trying to get this taken care but to no avail. And I'm also receiving calls from the Third Party company that they are dealing with. (AFNI, Inc). It's just a back and forth with emails and now a phone call from Sprint. Where do I go from here if I've made all the payments.
As of today 2/20/09 I just received mail again from Afni, Inc that I owe this money. When I transferred to another provider I made the payments to Sprint in increments and made sure it was paid up. Now they keep telling me that I still owe then money. In the past I had alot of problems with Sprint so that is why I went to another provider. And in talking to another friend that has Sprint she also has so many problems with them. All I really want is for this to be taken care of. I don't want to have to pay the $92.00 when I know that I don't owe them any more money.
Glenn of North Haledon, NJ February 19, 2009
They agreed on a price with me and later renegged. On 11/14/08 I was told by their Escalation Managment Supervisor to pay 150.00 to get out of my contract or pay $5.95 monthly till Feb 2010 which equalling $89.25 is cheaper than 150.00. This was in the sprints reps own words, so I agreed to pay 5.95 monthly til Feb. 2010 which equals 89.25 and is cheaper than me paying the 150.00 to get out of the contract. (All the reps I have spoken with have the above documented on their notes) I asked her to put this in writing and she said that she has it in writing and all reps will see it, and I will not have to worry.
Since that time I never got a bill, however I got a collection notice for 68.69, as they had my adress spelled incorrectly. This is rather strange as the collection notice was received with the wrong address, but the bills never got here. Which they also confirmed saying the bills were returned to them. I told them I never returned them, and it must have been due to the wrong address and the postal service returned them. Anyhow, They told me that they are billing me for 5.95 and 7.00 for insurance. I was never told about the insurance money, and to strengthen my claim on that statement if I was, then that would have been 5.95 + 7.00 equalling 12.95 x 15 months = 194.25 which of course is HIGHER than 150.00.
So how could she have made a comment that it's cheaper to pay the 5.95 monthly than to pay them the 150.00? Right? If that was the case I would have paid them the 150.00 to get out of the contract at that exact point and time. I just got off the phone with them about 2 - 3 hrs. ago, However, yesterday they fished me around to 5 reps over one hour and today they tried to do the same without helping me. I mentioned to them that I will contiune with my agreement that was given to me by their Escalation Management Team which is 5.95 monthly. They have now changed their agreement again as I now have to pay 5.95 plus 7.00 monthly = 12.95 not untill Feb. 2010 but for LIFE! This is what I was told. They said my contract does not end on Feb. 2010, that I would have to keep paying $12.95 monthly. I said till I die, and they said if you still are in contract.
I need your intervention as they have even threatened to affect my credit, and TURNED ME OVER TO COLLECTIONS. Rather than try to settle this they keep telling me, even after speaking the past two days with 5 - 7 managers and supervisors just to pay the bill. To top things off the last person Zack who said he was with their Escalation Team said he can not do anything for me, but will see if we can have a meeting on this, and will check if their is a case number. so I politley asked him what is my case number? He fumbled around and stated to me that he couldn't find it, and put me on hold, and then I got disconnected. Not a pleaseant experience with Sprint, so I aske the govern boards to please look into this quickly so my credit score in this tough economy doesn't get affected. Thank-you.
Carlos of Houston, TX February 19, 2009
I've been overcharged by Sprint 90% of the time, since day one. I have called and they deduct just a fraction of the charges in some ocasions (as a favor of course, because it wasn't their fault their employees didn't eliminate texting or internet from my account when I told them to do so) but they don't deduct the whole thing. I have been overcharged thousands and services have been added (internet, texting, etc) without my permission. I have called to complain screaming to eliminate any i don't need, to only leave phone service and they say ok. I tell them to put a note of their computers and they say yes, we will, but they keep adding those services.
I took a cruise 2 weeks ago and we used the phone for 5 minutes. We knew it was roaming. They charged us 22 minutes ($55). My normal bill should be $83 and it's been only like 3 or 4 times that I have received that in my bill, it's ALWAYS way more. We can't cancel because I don't have the $400 cancellation fee for both of our lines. This is stealing.
Every time we received the bill is a headache because I know I have to call and scream at these morons. I know they train them to do this. I know it's done on purpose. I WANT MY MONEY BACK!
Ana of Bronx, NY February 19, 2009
I contacted by a Third Party trying to collect money for an existing bill. I made sure that I made all of the payments and when I made the last payment I spoke to someone from Sprint advising them. They said that was my last payment. Now I'm being told that I still owe $92.00. I have had numerous problems with your company and that is why I switched and made sure I made the payments for that. I am very upset that I'm being contacted again and I and it hasn't been taken care of. I have emails back and forth trying to get this taken care but to no avail. And I'm also receiving calls from the Third Party company that they are dealing with. (AFNI). It's just a back and forth with emails and now a phone call from Sprint. Where do I go from here if I've made all the payments. Please help. Thank you,
Ana of Bronx, NY February 19, 2009
I contacted by a Third Party trying to collect money for an existing bill. I made sure that I made all of the payments and when I made the last payment I spoke to someone from Sprint advising them. They said that was my last payment. Now I'm being told that I still owe $92.00. I have had numerous problems with your company and that is why I switched and made sure I made the payments for that.
I am very upset that I'm being contacted again and I and it hasn't been taken care of. I have emails back and forth trying to get this taken care but to no avail. And I'm also receiving calls from the Third Party company that they are dealing with. (AFNI). It's just a back and forth with emails and now a phone call from Sprint. Where do I go from here if I've made all the payments. Please help. Thank you
Patty of Winter Park, FL February 18, 2009
added a line for 9.99 was told that it would bring my bill to 65.00 with taxs now my bill is 109.00 and they will not honor the contract they gave me for 65.00 was told that is just the way it is!
I cannot afford the 45.00 extra that was not part of my plan promised by sprint. I just want my old plan back and give up the second line. I would have never added a second line if sprint had not called me with the offer
K of Slc, UT February 18, 2009
I am looking for individuals to file a class action suit against Sprint PCS. After many months of attempting to work out my account, being called a liar, racist and irresponsible I have had it with Sprint PCS. I have been overbilled since I turned on my service, additional lines added to my account and chrged for, rarely get a bill and have spent over 400 hours on the phone with Sprint without resolve.
I have had it with the [bad] CS and disrespect. My phone has been shut off numerous times with no reason and just excuses from Sprint. I have been promised credits, new phones to replace the shitty phones they keep replacing with refurbished phones and nothing had been done. Sprint PCS is the most dishonest company, represented by dishonest people with the WORST customer service I have ever experienced. It's time consumer take action against Sprint for the THOUSANDS of complaints and breaches.
Michael of Sorrento, FL February 18, 2009
I changed from Srpint to ATT in Jan/09. I was not under contract w/Sprint, and my bill was up to date. In fact, I called Sprint and asked them how much was due. Sprint said zero, and that I would be credited the amount paid if I changed to att since it was a pro-rate. I changed to ATT at the beginning of Jan-09. My first bill was ALARMING. I had to pay an activation fee, and had to pay AHEAD for the next month. I was still in the 30 day window to cancel my contract with att. I was assured that this is how most all cellular services work.
I was never happy with Sprint as I never could get a signal in most areas where I work. I do not have this problem with ATT. I went ahead and switched to ATT knowing that I would be refunded the month on Jan, since it was pro-rated. This month, I have a bill from Sprint for over 300 dollars. This includes an early cancellation fee. (I have had sprint for over 4 years) They say I changed phones. Yes, this is true, but I purchased the phone without any extended contract. I purchased it outright. I sent this information into Sprint. They agreed to waive the 200 cancellation fee. Still they demanded that I owe 81 dollars. I am still confused why I owe this. I paid it. I was tired of speaking to non-Americans. Yes, when I asked to speak to someone in the USA... I got a polite disconnect beep beep.
I paid money that was due me. For Sprint to field out the calls to other countries. This is economic damage to our economy in a whole. PAY YOUR SPRINT BILL TO FIELD CALLS TO ASIA. This is what it all amounts to. God Bless the USA. Hard working Americans to pay individuals from 3rd world countries to solve simple problems. How many people did/will Sprint lay off this year?
Ted of San Jose, CA February 17, 2009
I got a brand new HTC Touch from a Radioshack two days ago (February 15, 2009), and in the process had to renew my contract with Sprint. The new phone doesn't work - it turns on and makes calls but won't import contact information (something is wrong with it's USB port) - Sprint customer service has given me the runaround since I got the phone. I've been to three Sprint stores, including a service center, and they can't fix the phone. Each one has suggested that I take it to a different Sprint store. At this point I just want my money back and to get out of the two-year agreement I had to sign.
Although I bought the phone from a Radioshack, they sent me to Sprint for customer service (and the phone has a Sprint logo on it and the contract is with Sprint). I'm planning on going back to the Radioshack after work today and seeing if they can refund my money - but even if they do, I don't know if they can get me out of the contract, and they definitely can't give me back the 4+ hours I've spent dealing with this mess. It would be nice if Sprint hired grown ups that would take some responsibility and either fix my phone or refund my money.
I'm tied into a 2 year contract with a new phone that doesn't work - at $99/month that comes out to $2378 - not including tax. In addition to this I had to pay about $60 up front for the phone and have spent at least 4 hours at Sprint stores.
Gerard of Mastic, NY February 17, 2009
Originally contacted Sprint at 6:20 p.m. on Wednesday, Feb. 11, 2009 and spoke to Lativia on sprint chat. I explained that I was having trouble with uploading and sending items through my cell phone, even though I paid for that service and I had done it many times in the past. She explained a few things, then came back and apologized for the inconvenience. She said that there was an outage in the area and that the company was aware of it and working on it, but they had no estimated time for repair.
Then on Friday, Feb. 13, 2009, when I still had the problem, I emailed the tech support unit and notified them that I was still having the problem and seeing that I had the prmeium service and was paying for that service and not getting satisfaction, that I would like a refund or credit on my bill for the days that I wasn't able to use the service I have been paying for. Two (2) days later is when Ed M. from tech support finally answered and he replied to take the battery out of the phone for a couple minutes, then reinstall the battery and let phone sit an hour to reset before using it.
Meanwhile, when I sent me email to tech support, I notified them that I had done that already and it was in their copy of the chat I had with Lativia on Wed., Feb. 11, 2009. Tech support also notified me that I would recieve no type of compensation for the lack of sevices even though I paid for them and couldn't use them. Lativia was very nice but Ed M. and Sprint on a whole has very nasty and very unwilling to be of help or work with me about charges to me.
I have been paying for two seperate lines through Sprint and have been paying for the all inclusive package been have been unable to access what I have been paying for and Sprint is not willing to be of help. My cell phone number with Sprint. This way you can have them check the account and see that I have been in constant communication with them with this problem. If you need a print of my chat with Lativia or the response from Ed M., please let me know. As I previously stated, I am still experiencing difficulties with the system. Thank you.
Rafael of Bronx, NY February 16, 2009
I paid a Sprint PCS phone bill on may 3, 2008. On December 12, 2008 I decided to check my credit report and I see that it states that I have a past due balance of $182.00. However, I payed to them and I have a letter stating that by overdue balance has been paid for in full. I have called back numerous of times and I keep getting put on hold and given the run around. I want my credit score and the credit report to be update with this balance that I have paid for since May 3, 2008.
Cannot finance a car because of it. Credit score has not increased because of this company; therefore, not allowing me to finance a car for me and my family.
Alvin of Gardners, PA February 15, 2009
On 02/12/2009 I ordered a new phone online from Sprint / Nextel and charged it to my debit card in the amount of $270.99. I recived a conformation email that my order was complete, I then recived a email that my phone had been shipped. Yesterday I was lookingat my bank statement online when I find out Sprint chaged me another $264.99 for the same phone. After talking to 10 people they tell me the $270.99 was a est. on the cost but the real cost was $264.99 of which they admit they recieved. The $270.99 was placed on hold with my bank who took it out of my avaiable balance which placed me in a very hurtful problem, unable to go for food or anything. This money will remain in hold until someone from Srint/ Nextel contacts the bank releseing the hold.
Ive been through this once before and it has to be from the company that placed the hold on my funds. NO WHERE during the purchase of the new phone did it state that this was just a estimate of the cost or a hold would be placed on my account until the true amount coud be determind. I feel that this if not should be unlawful and Sprint / Nextel should be FORCED to pay for the hardship they have placed onme by removing both the estimated cost and real cost of the phone from my account. I know large companies such as this think they can just do what they want against the average person but they need STOPPED.
By placing a hold onthe first charge of $270.99 with my bank and then placing another charge of $264.99 of which they admit recieving. It placed my accound in a position that I am unable to go to the store for food or pay any other bills I may have
Emil of Federal Way, WA February 14, 2009
I have been a sprint customer for about 5 years. I have had very little problems with them. I put my daughter on my account in December. We have the 700-minute plan but never use all the minutes. However I have not receiver a bill under $249.00 since starting this plan. January was over $700.00. I called Sprint and they said the majority of calls came from my phone. For 4 years I had 400 minute plane and only went over three or four time. I told Sprint I did not recognize most of the number, in short customer service said pay the bill or we will turn me over for collection. I paid the bill.
When I started the new plan with my daughter I gave her my old phone. Two days after she had it she busted the screen, this was in December, the phone works but you cant see anything. In January I went to the sprint with the phone and ask how much it would cost to repair, they said it would be cheaper to buy a new one. My daughter told me she could do with out a screen.
In February Sprint billed me for texting my daughter. I called sprint and told them I have not text anyone, ever! and my daughter could not see her screen if I had text her, I paid the bill. This month my bill was $249.00 Sprint said the charges was for ringtones and Internet usage on my daughters phone, I explain to customer service about the screen not working and my daughter could not see the screen to use the internet or to install rang tones. Their reply was that the phone could be down loading the ringtones and surfing the internet by its self, unbelievable.
I told Sprint CS supervisor that the local Sprint store could vouch that phone screen did not work, CS would not take blame for a billing error but they did credit my account , so this is the first month I have had a normal phone bill. I know that $789.00 bill was an error but it just my word. I no longer trust Sprint and would like to change services, I am on disability with a fix income and can not afford to pay their penalties for early termination and buy new phones.
Forrest of Absecon, NJ February 14, 2009
I Received 4 replacement phones in 6 Days All Faulty Mogul 6800 sprint keeps sending me lemon phones..They tell me to keep calling & asking for another until I get one that doesn't have a blemish..im @ the point where I don't even want phone as my replacement I asked can they replace it with a refurbished newer version & they no not unless I go in buy it...
I have White spots on each phone I Received 2 today I Received both With White Spots all I know is this like my 12 mogul 6800 thru sprint & they won't send me a upgraded model instead they will let me empty the warehouse until I get one that works..is all that necessary ..is that hard to switch models I have been calln Sprint everyday now in gettn frustrating
Neil of Olney, MD February 12, 2009
In Year 2007, I purchased a 900 Minute Sprint Plan. My wife was carrying a separate plan which was past the contract period. In early part of year 2008, we decided to combine both lines under a 700 minute Family plan, and cancel my 900 minute plan. The Sprint representative who handled the transaction, put both phones on the new 700 minute family plan, but did not discontinue my 900 minute plan. After that, we started getting bills for both phones. We saw both phones being billed, but thought that they were two line items because of the two phones, and kept paying the bills.
In January 2009 I visited one of the local stores because we needed the freedom of unlimited data, and wanted to upgrade our plan. I just casually mentioned to the person who was helping me that why our bill was so high. She looked into my account, and said, No wonder your bill is high, you are being charged for two separate plans, one family plan and one your individual plan, since last year. I was shocked. I asked why I was being billed for two plans when I specifically asked Sprint representative to combine both lines under the new family plan. She called the Sprint office, and was told that I will have to dispute the charges. So I called the Sprint Billing Department, and disputed the charges.
Two days later, I was told that I will get credit. In the mean time my wife separately called them, and was told that we will get credit. So she asked, why we were being billed if we are getting credit. She was told that she doesn't need to pay that bill. But then we started receiving reminders that our bill was past due. So last week I called Sprint Billing and raised objection. I was told that my credit was denied. I am not asking for charity or donation. I am asking for my money that they took from me that they had no right to take. I am going to write to Better Business Bureau and Consumer Protection Agency. I would like any suggestions. Thanks.
They charged me for two plans for almost a whole year. We paid every bill in good faith, thinking that it must be correct.
Kris of Denver, CO February 12, 2009
I bought the LG Rumor phone from Sprint in April 2008. I have had to have the phone replaced 3 or 4 times and had if fixed about as many times. Everytime I went to get it fixed I was told by the Tech that they always break and he has to work on them daily. I contacted Sprint Customer Service and asked if they could provide me with a different phone and was told a few times simply no. I have spent at least 1.5 hours each time waiting for my phone to be replaced of fixed. I had bought ringers and games and each time they replace the phone I was told they don't trasfer to the new phone. So I have spent money on ringers and other apps that I was unable to keep.
When I finally got so upset I called and told them I was going to go to AT&T they said I could upgrade to a new phone with a fee. I talked to Chuck and told him I wanted the Dimond Pro and he said he could get it for me for $124.00, I was not happy but just felt tired of being on the phone so I said ok. I told him to call me at my office the next day and I would process the order. He agreed and said he would call at 11am, I didn't get a call till after 12pm. Once I talked to him he started to tell me he was processing the order for the Dimond. A then said but we talked about the Dimond Pro and he told me I was confused.
I have said a few different times the day earlier that the Dimond with the qwerty keyboard is the one I wanted and he quoted $124.00. Well he again told me I was confused and he could not honor the $124 on the Dimond Pro. I am over this company I have had nothing but orvercharges and poor service. I am luck that my contract is up in April. With the economy in the state it is I would think that quality of service might be more important. But in Sprints case I guess not!
I have lost over $100 in ringers and apps that I have paid for but could not transfer to my replacement phone each time I had to have the defective phone replaced.
Kris of Denver, CO February 12, 2009
I bought the LG Rumor phone from Sprint in April 2008. I have had to have the phone replaced 3 or 4 times and had if fixed about as many times. Everytime I went to get it fixed I was told by the Tech that they always break and he has to work on them daily. I contacted Sprint Customer Service and asked if they could provide me with a different phone and was told a few times simply no. I have spent at least 1.5 hours each time waiting for my phone to be replaced of fixed. I had bought ringers and games and each time they replace the phone I was told they don't trasfer to the new phone. So I have spent money on ringers and other apps that I was unable to keep.
When I finally got so upset I called and told them I was going to go to AT&T they said I could upgrade to a new phone with a fee. I talked to Chuck and told him I wanted the Dimond Pro and he said he could get it for me for $124.00, I was not happy but just felt tired of being on the phone so I said ok. I told him to call me at my office the next day and I would process the order. He agreed and said he would call at 11am, I didn't get a call till after 12pm.
Once I talked to him he started to tell me he was processing the order for the Dimond. A then said but we talked about the Dimond Pro and he told me I was confused. I have said a few different times the day earlier that the Dimond with the qwerty keyboard is the one I wanted and he quoted $124.00. Well he again told me I was confused and he could not honor the $124 on the Dimond Pro. I am over this company I have had nothing but orvercharges and poor service. I am luck that my contract is up in April. With the economy in the state it is I would think that quality of service might be more important. But in Sprints case I guess not!
I have lost over $100 in ringers and apps that I have paid for but could not transfer to my replacement phone each time I had to have the defective phone replaced.
Maria C. Rojas of Deltona, FL February 10, 2009
On February 9, 2009 I have received two collection letter from SPRINT asking me to pay $104.73. According to them, for cellular service. I want to inform that I do busines and have a prepaid phone with Verizon. I am the only person in my house and have nothing todo with the account.
Pamela Parker Lyles of Lynwood, IL February 10, 2009
I'm being over charge, last month my bill was 111.63 which I paided on the 19 th of january 2009, my billing date is on the 25 th of each month. before I could paid the bill my service was cut off, but I did pay the bill in full, but today I recieved my bill today febuary 9 2009 that states I owe 151.00. that bill is not correct. when I called customer service to get the matter correted I didn't get any satifaction
I know that I don't owe that amount and I'm disputing the charges, now I was once told that if I go over my plan time that I would be charge more, that makes sence but I haven't gone over, last month minutes used was 132 out of 900 minutes. this I've only used 70 minutes, so how can I owe 150.00, I've been over charge by sprint since I've been with in october.
They called me and said that I was being over charge and claimed that I had a credit of a 191.00 in credit, that turned out to be a joke, now their trying to over charge me again, this month they'er charging double. my plan is for 900 minutes which I'm supposed to be charged monthly 59.00 but I recieved a bill for 150.00. this is crazy and I want results and I want a corrected bill and I don't wish to be talk to like I'm a fool
Lorraine of Homosassa, FL February 9, 2009
I pay for the phone service for my son.He moved to upstate New York. The Sprint phone does not work in the area.Customer service asked for the zip code and agreed that there is no service in the area. We asked that the service plan be terminated. Agent stated that the contract wasn't up until July and there would be a fee of $150.00 for early termination. An offer was made to switch to Nextel for a fee. The area around Lake Placid, Saranac and Plattsburgh are only well covered by Verizon. Nextel does not work.
Loss of $150.00 to terminate a useless phone service or the monthly charge until the end of the contract in July. Both unfair.
Ben of Las Vegas, NV February 8, 2009
I have been with Sprint for a few years now I have done everything to have a normal cell phone bill and no matter what I do they always over charge me! one example I have watch my minutes to make sure I was not going over and then I am charge overage! I call and tell them and then I am told when you check on your phone it is not updated for a day some times!! example 2 I went with the everything plan online and called to verify everything! and now they charged me $66 dollars for overage because it did not include web on my everything plan I want to file a class action lawsuit if I leave they charge $250 a line to cancel
Cheryl L. Kilgore of Byron Center, MI February 6, 2009
I have been trying to close my son's account since Jan. of '08. He was deployed to Iraq in Dec. of '07. I paid the last bill and have been getting another charge of 397.13, for what I don't know and no one there seems to know what it's for. It went to collections and I called again in 8 of '08. Then they wanted his deployment papers, so I faxed them to the number they gave me. In Jan. of '09 I got another collection notice from another agency.
I tried to go back to the original people at Sprint that assured me in August that it was all taken care of now. Of course, they no longer work there and this is no record of any of this. No one seems to know where the deployment papers went and now it's too late to do anything about it. I am sick and tired of this, my son has been shot at, beaten up, stabbed and has killed for his country! He gets to come home from a 15 month tour with bad credit and a charge from a phone company he hasn't used for over a year! Thanks for letting me vent!
Julie of Nashua, NH February 5, 2009
I have a credit of $9.70. I was told I have to call back a month after service has been turned over to another carrier to request a credit check be issued. I should not have to request my credit be reimbursed it should be automatic. If I was 30 days late in payment they would have a surcharge. I cannot charge them for holding on to my money for 1 month.
FRAUD - Companies holding on to monies that do not belong to them. They are accuring interest and stopping consumers from receiving funds that belong to them.
Tim of Lampasas, TX February 4, 2009
I have been with Sprint for almost a dozen years. I have 5 phone lines and an air card with Sprint. I am tired of deteriating service and coverage. I am considering closing my account with them due to bad cellular and worse customer service. Sprint has really gone downhill fast the past few years. More bad receptions, dropped calls, and accidentally canceling/ changing phones lines & services. The India division/ crew is the worst. I stopped speaking with anyone from there as each time my wife or I did, our plan or phone lines were instantly changed/ disconnected.
Each time we inquire about a new plan or phone w/ a Sprint Rep some new problem develops. I have had it! Sprint never knows how or why our plan got changed or know who turned off the phone(s). We had to get two lines re-activated in as many years. I just want a company who can deliver the services and quality they claim is present and available in my local area. I couldn't believe what we were told the last time we required having a phone re-activated. I mean insisting that the line be re-activated after it was cancelled by them took more than two days. I just want to end my services with them. I don't see why I should be expected to pay for mistakes they cause.
After spending many hours of many days waiting on hold, trying to reason with them I am ready to just give up. STAY AWAY FROM SPRINT. Otherwise you will be spending a lot of frustrating time and even more money trying to resolve problems that occur frequently, yet are not resolvable with Sprint. According to the them, there is no way to contact their corporate offices. You have to wait for a supervisor to call you. Maybe if they didn't get their credits and had their service shut off - I wonder if they would then be able to find and resolve the issue(s). I want to deal with a company that is honest, and has all aspects of their business on the same page. Hours on the phone trying to get what was promised to me. My mistake for not taking better notes with names and ID numbers.
My kids rely on their cell phone as a safety net. How dare Sprint promise me the sky and just keep my money though they cannot keep the services we bought - functional? Hundreds month and thousands each year has been paid for Texting, VM, Internet and phone usage, yet NONE of which works at the same time.
Walter Baker Iii of Holly Ridge, NC February 4, 2009
I signed a contract for 2 cell phones with Nextel/Sprint. I agreed to the rough bill of 79.00 a month for plan I agreed to. From the time I got the phone till the Time I cancelled my lowest bill was 175.00 and I never even came close to using all my minutes. They were charging me for direct connect fees, GPS fees and Global GPS fees. I didnt agree to any of the extras. So I cancelled after 4 months because of this unfair disadvantage.
My damages that Sprint/Nextell has a collection on me for 400 dollars since 2005. I refuse to pay, I may have signed the contract but Sprint didnt hold up to there end of the bargain.
Mary C. Hickey of Montclair, NJ February 4, 2009
Sprint PCS I have been a Sprint mobile customer for almost a decade. I have four phones on my account, use them frequently and always, always pay my bill on time. In short, I am the kind of customer Sprint c would want to keep. Yet my recent nightmarish experience with the customer service department has been enough to chase even the most loyal customer away. I have spent countless hours trying to resolve thisand its still not resolved.
I ordered a Palm Centro phone for my son for Christmas and when I tried to activate when it arrived, I couldnt. I called customer service and was told there was some complication with the serial number on the phone (it was apparently assigned to two phones) and I needed to go to a Sprint store to rectify the issue. I proceeded to your store in Totawa, NJ, and waited about 2 hours before seeing a representative. He told me the phone had a code affiliated with a lost phone and he could not activate. He said only telephone customer service could help. I then went home and made many attempts to reach customer service by phone. When I finally did, I was told to send the Palm Centro back and they would send me a new one. (I sent it back, using the shipping label provided to me by your customer service.) Whew!
I thought when I activated my replacement phone a few days later. That nightmare was over! But when I received my phone bill yesterday, I realized that there was another episode: I was charged twice for the Palm Centro ($108 the first time on my December bill; $107 on my January bill.) I quickly called customer service and was told that the charge was in error and my account would be credited.
Then last night, at 11 PM after I was in bed, I got a call from a Sprint representative in the Phillipines telling me that she could not remove the charge from my bill. When I asked why, she said Sprint never received the phone. (Why dont you track it? I asked. You sent me a label with tracking information! No response.) I am NOT going to pay that $107, but I am troubled because it now appears that I am delinquent in my account. Oh, one more thing: When I initially ordered the phone, I did so on the expectation that I would get a $100 rebate. Yet because I was unable to activate it on time, the rebate offer no longer applied.
Hd of Sunrise, FL February 3, 2009
I have been with Sprint for close to a decade and finally closed my account with them due to bad cellular and customer services. I have notice that Sprint has really gone downhill fast the past two years. More bad receptions, drop calls, and accidentally canceling services. The last straw was charging me an early cancellation fee for a line THEY had canceled on me. Of course this was not the first time this accidentally happened. And I am guessing this has also been happening to other Sprint customers.
This started when my mom noticed her phone wasn't working (I have two lines with Sprint that my parents are using), so I call Sprint and was told that it was cancelled. I inquired from the rep who had cancelled it; and was told that SPRINT had cancelled it. She didn't know why. I was also informed by her that there is no early cancellation fee on that line which expires in 2010. She never offer to reactivate it nor was I interested in reactivating it, so I just kept only my dad's line active.
In the meantime my parents got cellular services from another company. So I call Sprint back to cancel the other line which had already expired. This is when I got routed to the cancellation department which insisted on reactivating my mom's line and charging me a cancellation fee if I refuse to have it reactivated. I couldn't believe what I was hearing. I mean insisting that the line be re-activated after it was cancelled by them for more than a week and only wanting to reactivate it when I wanted to end my services with them. I don't see why I should be force to pay for a mistake that they caused. I would pay for the early cancellation fee if I had actually cancel the line in the first place. But to charge me for their mistake and negate the information provided by their rep is just bad practice.
After spending an hour of waiting on line and trying to reason with them I just gave up. So early cancellation fee for me and lost of a decade-long customer and many bad presses for them. STAY AWAY FROM SPRINT. Otherwise you will be spending a lot of frustrating time trying to resolved problems that seem to occur frequently with Sprint.
Scott of Marysvill, WA February 3, 2009
Recently I re-signed with sprint mobile. I had been with them for 2 years and decided to re-sign and upgrade my phones. The promises rolled in of rebates,and credits. From bill 1 I had to call to get my credits, then more credits were promised. Each time the rep said I will enter this in your notes and you will receive the credit on the next bill Next bill comes, no credit. Once again 45min on the phone getting my credits, I even got a credit of 150.00 for extending my contract 2 weeks. This credit I never saw. After paying for 400.00 phones and receiving partial credit, I received a card in the mail stating I was denied the 200.00 rebate promised me, I didn't qualify.
Once again on the phone arguing with sprint. A guy said It was a mistake, you will get it in 30 days. Still don't have it and the web sight shows I'm still denied. Contacted the supervisor tonight about the missing 150.00 credit and missing rebate and basically was told I was given all the credits I was due, that I had received, In her opinion a substantial amount and everything was square. And as for the rebates, well they would get there when they get there, she offered to give it to me as a CREDIT, yeah, we've been down that path.
Sprint, no customer service, won't keep promises of credits or rebates, and when I asked to be releived of my contract due to poor customer service I was told sorry, your stuck. Oh by the way, According to the spervisor Mellisa #pv856107, there is no way to contact their corporate offices, You have to wait for her supervisor to call you. Maybe they didn't get their credits either and got their service shut off
I want out of my contract, I want to deal with a company that is honest, and has all aspects of their business on the same page. Hours on the phone trying to get what was promised to me. My mistake for not taking better notes with names and ID numbers. Out a 150.00 credit and who knows if I will ever receive my 300.00 in credits for rebates and buy backs.
Roxanne of Huntington, NY February 1, 2009
On jan 29, 09 i called sprint because i recieved an advertisement in the mail regarding the family everything plan that add lines were 9.99 and i was paying 19.99 for additional lines so i wanted some more information. the woman i spoke to (c. camille ) told me i didnt have the plan and i knew i did. when i asked to speak to a supervisor she hung up on me, i called back and spoke to another person who took the time to explain it to me.
later that evening when my son tried to call me is when we found out all the phones on my plan were disconnected. thank God he was still at school and was near a phone. i called sprint again and spoke to a represenative who told me that a rep i spoke to earlier had went into my account and manually disconnected all my lines and put a bogus charge on my account.
Pat of Monee, IL January 31, 2009
I asked SPRINT to cancel my account on before Aug. 23, 2008 to avoid the September charges. But they forgot to do it so they said they will going to pay me for a refund/something... I paid the early TERMINATION fee (2 phones) in an amount of $417.00 (including other charges). However, after I already paid everything, which I am not supposed to pay for since it is unlawful for them to collect early termination fee, they send me a bill of $235.64 in October 2008 and keep on sending me until now that says 'your account is PAST DUE'.
I mean how could they charge me of something that I never used since August 2008? And they are the one who owe me and not the other way around. And most probably they already send this into collection agency since I am starting to get calls from collector. Please look into my case and help. I am not supposed to pay for anything... thank you and have a nice day.
Randall of Salisbury, NC January 30, 2009
I bought two LG Rumors for my girlfriend and I in July of 08. After about a little over a month, of course, the phones began to malfunction. The internet would not work, snd the keys started sticking. I called Tech support 48 times and got the same run-around each time implying i was at fault.
Long story short, after calling 21 more times they upgraded both phones, i thought, when i actually tried to upgrade only my line was allowed. I called again and said this was unacceptable, to which they did nothing but send me from department to department. My girlfriend's phone was never replaced and they replaced mine with a pink phone, for a guy(they said pink was a guy's color too), but will still not upgrade her service. I am being charged for internet use that doesn't work the phone just restarts everytime I use it. I gave them several opportunities to fix the problem but I am going to T mobile now. So i suggest before gettting involved with sprint remember they don't have the lowest customer satisfaction for nothing.
I have lost over two thousand dollars to Sprint on poor service and refuse to pay deactivatioin bills or lasst months service, i would greatly appreciate any help you can give.
Walter of Lihue, HI January 29, 2009
I signed up with Sprint in October 2006 at the Radioshack store in Lihue Hawaii. The radioshack salesman gave us the assurance that we had 30 days to return the phone and that within this time frame there would be no penalty for breaking the ontract.We returned the phone within the 30 days and our automatic credit card billing showed we were charged $200 for breaking the contract.
I have paid several visits every month since December 2006 to get the refund . I have spent over 118 hours between the store and being on hold with SPRINT . One day I spent 5 houtrs in Radioshack on hold with Sprint and then came home and spent another 4 hours with Sprint bouncing me from the Finance Dept. to Customer Care with no resolution.Radioshack has tyried to resolve it and has contacted Sprint but they have not received ant response either.
Loss on money Loss of time Waste of gas High stress and anger levels Increased blood pressure and frustration.
Mike of Waldwick, NJ January 29, 2009
This is not a complaint. Regarding my complaint with the FCC about Sprint. Today I finally had some form of closure with Sprint. Item. The person i spoke with Dar-Sheen told me that they went over my bill and found nothing unusual about it. Once again I tried to explain to her it was there customer service department is my main reason I left Sprint. She informed me that this will be treed up there there senior management. Now then rather they do anything remains to be seen since I beleive for months all Sprint has been doing is just pulling a rabbit out of a hat.
Marco of New Fairfield, CT January 29, 2009
email I sent to sprint: I used to work for Nextel right before the merger approximately 4 years ago. I am pretty upset for the fact is that I have a collection agency calling me to collect on a bill funny thing is that I do not have a cell phone through sprint. When I was terminated all accounts should have been closed, if Nextel HR did not do their job it is no fault of mine. I get on with customer care and they route to some machine, I call the collection agency and they will not help me.
This now is the second time happening to me where a collection agency is calling me and it must stop. What I want is all my personal information to be removed from your system, after I write this email I will be filing a complaint with the BBB, FTC and any other agency that may be able to help me as I am tired of having to deal with people that cannot help me when I call customer service. I consider this to be harassment as when I was terminated I went through a sever case of depression as I put my heart and soul into what I did for the company and to be tossed out the door without being able to explain my self was bad enough. At times I have had bills years later sent to my home with zero balances, I would call they said don't worry they were purging the billing system, then I start getting the calls from collection agencies for balances owed this is a joke fix you billing system...
Stressing me to no end... If you feel a lawyer needs to contact me then do so other wise I just need this to stop...
Monica of San Francisco, CA January 28, 2009
Sprint has been overcharging us for months, charging us for on line use which we didn't use at all, charged my daughter $25 FOR ONE RING TONE, and after I complained they continued to overcharge us. Then they suggested that we cut the hours of our plan as we were not using all our minutes every month. Our last bill, when I cut my phone use to practically nothing and only called my daughter who is on the same plan, came to over $300, and my daughter likewise hardly made any calls. Sprint REFUSED to itemize the bill, referred me to the web site which I was unable to log on and which did not recognize our phone numbers.
We will be owing $300 for calls NEVER MADE plus another $400 for early termination fee. They won't listen to me or provide backup/ verification of their false charges. Please help!
Annalisa of Justin, TX January 27, 2009
I had a business account with Sprint. The sprint office i recieved service out of was renewing contracts with employees that were no longer employed with us. I was paying the bill for a year. Back in October 2008 i called and told them to close the account completely. At this time my account was paid in full and up to date. Sprint would not close the account and they recently sent me a bill for 8,000 dollars. I am so angry because they did not close the account. CAn you help me?
The damage is that I am out a lot of money and when i told Sprint back in October there was fraud involved, Sprint still did not close the account. I want to sue them for the remaining balance and i want to sue them for the princples involved.
Kathleen of Fairfield, CA January 26, 2009
I am being told by Sprint's legal office that this ruling does not apply to everyone in California, but only to the plaintiff Calif Ayyad and I can forward the emails to you as proof. They are still hounding me for $600 in termination fees when I terminated my service after reading all the news articles reporting that Judge Sabrow's ruling negated termination fees. I read the court document, and it does not say anywhere in it that it applys to all Californians. I feel as though I should file a lawsuit against all the media that falsely reported this story.
Jeffrey of San Marcos, TX January 26, 2009
We purchased our current home 4 years ago. About 10 months after living here it occurred to me that we did not live inside the city limits. Sprint had been charging me city sales tax, actually all of our utilities had been, so I set out to get proof to give these people. I received the information that I needed on city letterhead that stated our address did not reside inside the city limits. I set out to inform all these people and ask for all money to reimbursed. Believe it or not it took a lot of time, but well worth the 400.00 due to me. Well needless to say Sprint has done nothing but give me a hard time. We also have an account with Nextel. Nextel took about 4 months to get it right but they did.
Every month I get my Sprint bill I call them to explain. You have no idea just how many hours I have spent on the phone with these people. I have been called un-american for not wanting to pay my fair share, a liar, a thief, and have been told that I don't qualify to file exempt. Like I don't already know that. So this has been going on for 3 years,
late last year I filed a complaint with the PUC and the Texas Attorney General and sent a registered return receipt and sig. required letter to Sprint's Corporate offices on the east coast to try to get this fixed. 4 weeks later someone from Sprint's escalations dept. called me on my cell and said we will not be able to talk to you about your bill because you filed a complaint with the Texas Attorney General. If you want any information about your bill in the future they will have to call then this girl hung up on me.
I have sent e-mails to the attorney general but no one and I mean no one will help me. At this point have no idea on what to do. I thought it was against the law to make people pay taxes that they don't owe. Can all of you imagine just how many people that don't live in a city, but a county are paying these taxes? Where is all this money going? I hope it's not going to our city, we don't receive any services from them and they won't even let me volunteer my time and knowledge for any city entities. If this is happening to us I know it's happening to a lot of people across our great country.
It's been several hundred dollars spread over the last 3 years between my billable time and the taxes paid to Sprint
Mike of Waldwick, NJ January 26, 2009
Last week I finally spoke to somebody in Sprint's legal department. As suspected they didn't do that much-they took down my complaint and going to forward the situation for training.
Debbie of Southington, CT January 25, 2009
I have never experienced more frustration in my life! Our family has spent a total of over 450 hours combined attempting to get our bills and plans strait - The employees are the rudest, nastiest people. They lie, make up stories and when confronted with any truth merely disconnect the call. This is bordrline insanity - I just want out! I have been a loyal Sprint customer since their inception ... Its time for me to go!
Extreme aggrivation
Sydney of North Hollywood, CA January 25, 2009
I had fallen behind on my bill because Im unemployed and just got out of the military. So my final bill came up to $1523 because it included the blackberry that I ordered, along with the monthly charges and the two termination fees for the two lines that I had. They thad sent my account to a collection agency on Jan. 7th. On Jan 24th, I get a bill from Sprint stating that I owe a $72 late fee on top of the $1500 bill.
Im broked and I dont have any money to buy food because I live on uneemployment. I have to wait until my tax refund gets to me.
Mike of Waldwick, NJ January 23, 2009
First off this is not a complaint. Over the summer, like everybody else on this website I had my own fair share of problems with Sprint. Back on Wed 1/21 I had a phone call from Sprint's legal Department-It was about an FCC complaint I filed against them over the summer. If this is going to go anywhere thats up in the air. On a comical note. received a third call from them today. My father informed me of a number that I can call and it seems the person on the other end was not sure which department it was. If there is an outcome and if it is possible I will post it on this board. Do I except this to go anywhere Likely no. Since I also work legal I got a good idea on where this is going to go.
Stuart of Azle, TX January 23, 2009
Overcharges, there are charges on my bills that exceed the plan that I had which was the fair and flexible plane, which they discontinued several years ago and the bills have consistantly been in excess of 300.00 per month, over 150.00 higher than they guaranteed for lees than 1000 minutes. Failure to provide reasonable service, I have recently moved to Azle, TX and live within 8 miles of Fort Worth, Tx and I cannot get any reception at all. When I took the phone in to complain, they said that my phone needed a software update, the problem was worse after they fixed the update. Breach of contract,
They discontinued the Sprint PCS mail, which I depended on for my business for notification of my clients orders. The PCS mail was part of my plan and was decidedly removed by corporate Sprint. Misrepresentation, they claim to be the leader in high speed data, but have only recently in the last month actually phased in to the 3G network which was promised to be up and running in the summer of 2007 and that my Palm 720P would be compatible with the 3G system, which it is not.
I have been forced to take my business to another carrier to provide the services that I need. This has caused extreme financial stress on my household. All in an attempt to simply get reception so that I can conduct my business operations. When I tried to negotiate with Sprint concerning the dilemma that I have been having, I have been laughed at and they have even hanged up the phone on me.
Trudy of Old Hickory, TN January 23, 2009
On Dec 8, 2008 I called Sprint to cancel my acct. The contract on 4 phones had expired. I received an Authorization code; the clerk stated that I might receive a bill from Dec 2 to Dec 8 (6 days) because billing date stopped on the Dec. 2. I was holding for several minutes on a cancellation debt. He would say he was trying to put me through but was unable to and asked me to continue holding. NO problem, my phone has a speaker on it. After multiple tries, He finally came back and stated he was not able to put me through. He assured me that everything was taken care of.
New bill arrives in Jan 2009. I called the number provided stated my case and the lady states that the phones were still active; she looked back at msgs from Dec 8 and confirmed what I stated on the cancellations. She states that because it was not sent to the cancellation debt it was not canceled. WHAT? She said I hung up the phone before getting through, she heard it. That is not true, and I requested to hear it too. One thing I never do is disconnect from service calls. I have a phone with a speaker and will hang in there for as long as it takes. She gave me a case #. She went over to a manager but reported back to me that he was on a phone and would call me back. She transferred me to the managers voice mail (assuring me he would call me back) to which I left my name, case number, phone number and time he could return my call. Its been over an hour now.
I think Sprint is greedy and they want to ruin my credit. I never hung up or implied that I had to hang up the phone, the clerk on the phone decided to let me go and assured me everything was ok. She saw where it was noted that I canceled my acct.It is not my fault Sprint's clerk ended the call with me. The customer service with Sprint is horrible. As long as I was with Sprint, I find it disappointing to be treated this way. Its a form of robbery and deceit to bill me for an acct that clearly states CANCEL. They need a better system. If they listen back on tapes they will clearly hear their clerk letting me go. What can I do? They have it on record that I canceled on 12/8/2008.
Pending: $131.59 Should be a bill for 6 days only not an entire month.
Jenevier of Portland, OR January 21, 2009
I have been a loyal Sprint customer for over 5 years. I never had a late payment and was actually rewarded with a $5 credit to my monthly bill a couple years ago for being a valued customer. I have never had any luck on the phone with any representative. I have spent hours and hours on hold with Sprint, often disconnected after waiting on hold, being transferred several times and finally I would just give up.
I just spent the past 2 days trying to speak with a Sprint rep about my account. 30 mins one day. 40 the next, with no questions answered. I switched my plan to T Mobile because I thought I might get better customer service and because my friends and family use it. Then, of course, I get letters from Sprint asking me to come back. Only now they can't offer me my same plan. It's gone up in price. I was transferred to 5 different people who I had to tell the same story to just to finally ask if it was possible to get the same plan. 5 people?
Each one just wanted to start a plan for me and switch my number back over. But no one could answer whether or not I could get the same one, if I'd have to pay a new activation fee, if the new 10% off every single month pitch would apply to me. Each time I expressed the need for these answers, I was told I needed to be transferred. It started to feel like some really lame joke. I eventually gave up, expressing that this wasn't looking like a better deal for me. What happened to valued customer? Why wouldn't you want my business?
No one was even remotely interested in doing business with me. Each time the rep I spoke with just wanted to give me the yes maam, thank you, maam, have I answered your questions, maam? NO! If you had, I wouldn't need to be transferred a bazillion times to each new lame-brain that told me I'd have to ask someone else, could you please hold while I transfer you? Kati of West Allis, WI January 20, 2009
We have had Sprint for almost two years and have had nothing but problems. about six months ago we were told that somehow our contract got renewed and we couldn't do anything about it. Also, just about every month we have to call to figure out our bill because it's never consistent. Bill is suppose to be $120 about, and we are usually told to pay $300 or more when we get our bill. After calling and much hassle, we end up getting a chunk of a credit because they messed up AGAIN. I would NOT recommend this company.
Stress, time consuming
Dan of Wichita, KS January 19, 2009
I have been with Sprint since 1994 and my account has been on automatic payments. In November I had a restaurant postings on my debit card that I did not do. So I called Bank of America and they took care of it. They also cancelled my credit card and issued me a new one for security reasons. I went online and to update my Sprint profile to reflect my bank account number, instead of my debit card. When I pressed save, I was told that it would take 2 billing cycles for the change to take place. So I called Sprint and all I could get out of them was to come down and pay the bill. I told them I have no problem paying the bill, my account has been in good standings since 1994 and I want to keep it that way. They told me that when the automatic posting takes place it will be declined. DA that is what I am trying to avoid.
This was the last straw, I am tired of bad customer service with Sprint, the worst customer service departmant that I have ever come across. So I went with ATT and got a new phone and I have been very happy with all of ATT service so far. Now I cancelled my service wiht Sprint on Dec 29th, 2008 and they told me that they could not cancell until Jan 22, 2008. My bill was at a zero balance and that I would only recieve a bill for overages if I had any. I really did not belive the person I talked with and I told him so because of my bad experiences with Sprint. He gave me his ID number just in case.
Well today I looked at my bank and on Jan 16, 2009 there is a posting of 88.16 for Sprint. Called them disconnected once, transferred 4 times and I was told that they were going to educate me and that I was a liar. That I owed the balance and what I was paying for was for charges back in Novemvber 2008 How can that be since I am on automated payments and the rep said that I was at a zero balance. So it looks like once you cancel your phone service with Sprint be prepared to receive to more bills from that. What a scam.
They looked at my notes and stated that he did not say that, since it was not in the notes. Well I have no access to what is in the notes and prior notes I have added have been deleted from my acocunt. I do not trust Sprint and would not recommend that anyone use them in the future. I have also contacted my bank and disputed the sprint chargess.
Scott of Carson City, NV January 18, 2009
For a 70 dollar discount I agreed to 1 year contract. They now say that i agreed to a 2 year contract.
200 dollar fee to discontinue service
Michael of Lancaster, OH January 18, 2009
I called to complain about a $26.64 charge on my bill. Power Pack 450 - 450 Anytime Minutes Included $39.99 Picture Mail - Picture Mail $5.00 Unlimited Nights&Weekends-7pm $0.00 4 SMS Text Messages @ $ 20/msg $0.80 888 KB Casual Data Usage @ $ 03/KB $26.64 I was told that they could not credit me right away because it was a known issue and would automatically be credited in 2-3 billing cycles. I was told millions of people were likewise billed and I just needed to pay it for now. The charge was for any data usage other than uploading pictures because I paid an extra $5 for unlimited pictures, however the only data connect usage I did was uploading pictures.
Have to cut grocery bill by $26 this month.
Brenton of Vail, AZ January 16, 2009
My family moved to a new neighborhood in south of Tucson, AZ. Since we moved in we get practically no cell phone service in the area. Other neighbors have the same problem. Verizon users receive great service. I have had cell service with Sprint for over a year and a half. I called to cancel our service so that we could get service with another provider. Sprint still charged us $200.00 per phone because they have a map on their website that shows that our neighborhood gets great service.
$400.00
Lev of Los Angeles, CA January 15, 2009
I am a Sprint customer since 1998. Just like the rest of recent callers my problem is with Sprint Billing department. Since November at least three different persons have assured me that this time hierarchy billing has been set (and another four or five claimed that no such thing existed). Each time they touch the account, some of my discounts get erased, but hierarchy billing does not get set.
For three months now I have an account number gets populated and SUB account number that does not, and yet NOBODY can fix it. Coverage and call quality are good, but to say that their billing system is being run by incompetent imbeciles (who, mysteriously, only make mistakes in their favor) is, regrettably, an honest assessment. If you expect to have straight single line with NO EXTRAS AND NO DISCOUNTS - you will be fine, anything else - you will remember *2 even in your sleep. Jose D Garcia of Reading, PA January 15, 2009
i went to best buy belleving that my contrat w. sprint was espire & the sale person confrom that. later sprint send me a bill for $656.39 for early ternminaton fee, i call & i find that sprint w.out my consent they renew my contract for aditional 2 year by phone on may 2008. they tell me that some one call me and they send me a check for $70 for 2 of my line and i remenber that bud they full me because went they di, their toll me the $70 was for up wrade my phone.
w. that trick over the phone they ad another 2 year agrement w.out my permition and beacose of that a was stock w 2 provider sprint and at&t charging me for every thing. want sprint out my life
Recently I contacted Sprint PCS customer service regarding a defective phone my son James purchased in August, 2008. The phone he chose was a Samsung M520 which he received a few days later. Two months later in October, the phone went into a offline mode and couldn't be used. James paid his insurance deductible and received another phone. Three weeks after that, It happened again and he took the phone in to a Sprint store and received a third phone.
Then on Sunday, January 11, 2009, less than two months later it happens again and he is being told he will have to pay another $50 deductible to receive another phone. After speaking with several customer service Representatives from Sprint, and a technician from Samsung, the resolutions that they repair his phone or pay another $50 to replace his phone is unacceptable. He has had three different phones, all the same model, in the span of less than five months. We feel that there is a problem with this particular model and want to change phones.
We are being told that the best they can do is have us purchase another phone at the online price and that they will credit my sons account for the difference. That is unacceptable and they are making us deal with a situation that is obviously caused by that particular model of phone and it is unfair for them to expect that we will continually have to keep replacing a phone that is a problem. It is a LEMON! I have been unable to get anyone at Sprint to respond to what is obviously a consumer complaint of a faulty product that they are refusing to deal with. I want to resolve this matter with a replacement phone that is NOT the Samsung M520.
The only resolutions that they will come up with is that I pay additional monies out of my own pocket and receive a less than 100% credit to fix the problem. Unacceptable! Additionally, they refuse to give me a number so that I can file a formal complaint with Sprint. I have a copy of the written communications that I have had with Sprint over the past few day. I want to file a formal complaint to address my issues and would appreciate someone from your office letting me know how this can be done.
Don of Kingman, AZ January 14, 2009
I had Sprint for many years and I also lived in my house for several years as well. I have had no major issues with Sprint till now. All the sudden My service went really bad. I could not receive or make calls from my house. I waited to see if there was something going on in the area. After awhile I called in. I was told that there is nothing wrong with their system. I asked how than could it have worked before.
I live in an area that has had no building, my house hasn't got up and moved and there is no new mountains in the area. So i filled out an FCC complaint. I got a call from them and they were not willing to work with me on using Roaming when needed. (I also have an AT&T phone and it works fine) I also asked to get my group out of the contract and they would not work with me there either. - Beware-
I have missed important calls and I can not make important call if needed.
Roger of Louisville, KY January 13, 2009
In July 2007 changed wireless plan without my knowledge resulting in 200 less minutes and $5.00 more in monthly charges for plan. This resulted in $675.00 bill as a result of overages that would not have occured if they hadn't changed my plan. They first tried to hide what had happened by describing the 200 minutes as bonus minutes. It was discovered in Aug. 2008 that my plan was changed when I purchased a replacement phone.
During dispute process Sprint turned my account into a collections service Advanced Call Center Technologies, LLC which resulted in harrasing calls and damage to my credit score. This dispute was eventually settled for the legitimate amount of $232.00 which I agreed that I owed them for services that were agreed on beffore the change of contract. Sprint agreed to turn off all lines and settle for this amount.
The account was noted to turn off the remaining two lines and the customer service rep. stated that the note is present but the lines were reinitiated resulting in Sprints effort to now collect fees for reactivating them and $200.00 for deactivation charges for early termination fees for the remaining lines that were supposed to be turned off as an element of the first agreement to settle. They now say that I owe them $275.25
Michelle of Pembroke, MA January 13, 2009
When I pay my cell phone bill online, I am given a page to print out for my records. While the payment amount is listed, the billing period, and date of payment are no longer listed. When I emailed the company, I was told there was nothing more that couldbe done. Also, the service specialists only include the first initial of their last name.
Nothing has happened yet but I am very concerned that should there be a problem with my bill I will have no proof or means of demonstrating pertinent information, inclusing who I have contacted. I feel very insecure with my cell phone company due to the billing/payment method. But I can not afford to opt out of my contract. Their policy seems like a consumer violation to me.
Maryanne of Prospect Park, PA January 12, 2009
I opened up a cell phone account with sprint on December 11, 2007 and on April 11, 2008 i had added internet to my account. My bill following the next few months was always more then i owned by 12 to 14 dollars.Finally after many phones calls to thier represenitives, managers and customer service.it finally got somewhat resolved and they said they would make the corrections in the following bill that i would be getting in the mail.on July 12, 2008 I had spoke with a representative from sprint and he told me that i could add another line free on a shared minute plan and that the phone was also suppose to be free under my plan .
i recived a bill the following month for a additional 250.00 and when i called sprint they were of no help. they had never fixed thier mistake and on top of all that i got nothing but the run around with thier customer service representitive, who was very ignorant and the manager was of no help. on September 20, 2008. i told sprint to cancel my account and services, however i kept reciveing bills for services that i did not have. this went on until December of 2008, after many frusterating calls to sprint customer service who argued with me the whole time about how i owned them at this point 1,149.67 for services.
The sprint respresentitive and the sprint manager had never canceled my account and kept added service chagres every month for services i did not have along with late fees for not paying them. and to make matters worse they have sent my account to allied interstate for the amount 808.67 for services that i did not have and a account that they never cancelled when i asked them to and late fees for thier mistakes. gee and also they want to offer me a settlement. for thier mistakes and the aggervation they have caused me not to mention what they have done to my credit.
Sprint tried to say that they were doing me a favor they lowered the amonut they said i owned from 1,149.67 to 979.67 and then contacted Allied Interstate and had them purchase thier lie and try to get to pay them 808.67 and now offered another settlement for 566.67.gee i guess sprint got confused in there numerous lies and mistakes because all i own them for is two months of services, which i would have paid if they hadnt of kept brining the pricve up for ser4vices that i did not have and mistakes that sprint had made and lies they told. not to mention the late fees for all of thier mistakes and lies and damage to my credit they have caused me. Deborah of New York City, NY January 12, 2009
Last month (December 26th), I changed my wireless carrier from Sprint to Verizon. After 2 years of mis-representation by either misleading or ill-informed Sprint representatives, I had had enough. I never missed a payment on my family plan, and I always payed Sprint on time. After I switched to Verizon, I called Sprint to make sure that my service was indeed terminated, and Sprint informed me that the service was terminated on the 12/27/08.
I then asked them how much I owed them for the six days in December that my service was still operating. Sprint qouted me a bill of $99.00. I informed them that this was outrageous, since I only used the wireless for six days that month. They replied that there is no pro-rated activity when customers change compnaies (even though Sprint pro-rated me when I switched from AT&T in 12/21/06). By the way, AT&T only charged me $10.00 dollars when I switched to Sprint.
When I asked to speak to a supervisor, I was transferred to the Retention Department, where I was informed that I should look at the contract on Sprint.com. I asked this person to send me my original contract, which he would not do. This person also called the fee they are charging me a cancellation fee. Which I know is totally wrong, because my Sprint contract expired in November of 2008.
In addition, I do not honestly think that I have ever spoken to a Sprint manager or supervisor, even though when I was transferred, the person who said they were supervisors sounded as misleading or ill-informed as the so-called representatives. And, when I always payed my bill, which would be anywhere from the 8th of the month, to the 14th, I still had to wait until the 21st of the month, before my new minutes would begin. I refuse to pay close to $100.00 for six days of service, and I informed Sprint that I would pay $20.00, which they refused. Drew of Wynnewood, PA January 10, 2009
I signed up for service for 4 phones with unlimited messaging including picture messaging. My first bill had $40 of excess charges for picture messaging. I have repeatedly called them and they say while sending picture messages is free per the plan, using the internet to send the pictures incurs a charge. They say the internet has to be used to send picture messages. I attempted to explain to them what free means but they insist on charging us for the service they say is free.
Have had to stop all picture message texts, which is the main reason we got this service.
Devyn of Villa Park, CA January 9, 2009
I have been with Sprint for about 6 years (maybe more) and I never really had any major issues with them. Then, last spring I changed my plan and I have had nothing but problems every month. I have called and switch/change my plans again. I have had to get credits b/c they aren't properly changing my account. Every representative I deal with says they have fixed the problem yet each month it's either the same problem or a different one.
I have tried talk to supervisors but nothing is permanently fixed. I have spent more time trying to get my money back than I have time for. I'm locked into a contract and would love to get out of it, but it will cost me $400. since I'm on a family plan.
Harrieth J. Johnny of Pembroke Pines, FL January 9, 2009
The matter is i have enter in to a contract with this phone company sprint. this contract include a Air Card for my laptop. at the time of purchase i was never told that i will be charge for roaming if i left the United Stated even though the service will not be available to me. My brother went to Canada recently December 6th, 2008 and asked me to lend him my computer to travel with so he can do his assignment for school while he is on is vocation. I went a head and loan my brother the laptop knowingly that the internet will not work .
On January 2nd, 2009 i went to pay for my service to sprint and unexpectedly my bill amount was sky rocket it was $938.60. i can not believe i was charge for services that i did not use. i called the sprint customer service and spoke to several Representative. every time i call i will get a different story. I do not know what to do because it is not fear for me to pay for services that i have not used. can you please help me
Charlotte of Milwaukee, WI January 8, 2009
My daughter bought me a Rumor phone for Christmas 12/22/08. The sales person didnt apply it to my account so my account would be credited. My account showed a phone was purchased, but no credit to be made. Therefore my account was charged causing interuption of my service. I am very upset and I am thinking about BREAKING my contract with Sprint. It's been one thing after another with this company due to incompetent employees. The sad part is this did not involved outsourced employees.
Interuption of service. Gas having to go back to the store to have account credited correctly becasue of the store's negligence.
Jacqulynn of Alto, TX January 8, 2009
They send me a rebate check for 536.00 cash the check and it bounce no will talk to me can,t get anyone to answer phone call
jail if i don,t pay the money back that I don,t have
Josefina of La Mesa, CA January 8, 2009
In late November 2008, I received a Sprint Cellphone Bill that included international calls to Cuba and the account was in excess of my normal charges. I made contact through the Customer Services Department, made several calls regarding the high volume of calls, I have been unable to utilize my cellphone and/or receive calls. As of today, I received a cellular phone bill in excess of $3, 500 dollars and I am still awaiting a contact call from the Fraud Unit. I was informed in late November that there had been an incident of Cloning of my cell phone line.
Claims of $ 3,500 in cell phone charges, waste of time, and expenditures in addressing alternative forms of communication due to lack of cell phone access.
Steven G. Knox of Lake Charles, LA January 7, 2009
Basically the same thing others have experienced with sprint, changing the plan they sold me, then denying they sold me said plan. Phone bill is double what Jeff told me it would be when I spoke with him on Nov 4,2008.He also denied having signed me up to the plan, because they did not offer that plan at that rate. Further, that no discounts would be forthcoming on this account,and he had noted as such on the account. Coincidentally, after I hung up with one of his underlings named Amanda, I believe, and after telling her what I thought of their customer service, I found that I could not access my voice mail with the password I'd been using for three years.
I don't know what the consequences will be , I do know that I don't want to be stuck with this piss poor excuse for cellphone service for another two years. [Just bought wife a new phone for Christmas,thus a new two year contract].Naturally , didn't become aware of the switch until after the new contract.
Lee of Woodbridge, VA January 3, 2009
I've been a customer of Sprint/Nextel for approx. 8 months. Since the beginning I've had nothing but trouble, first the phones, then billing. I had both phones that I originally purchased replaced with better models after SPRINT representative told me the other phones were junk. Since I have had mostly problems with being over charged on billing. These overages range from approx. $90 to nearly $200. Every single month I call or go online, and it takes me 1-2 hours to get the charges changed.
It seems that one SPRINT employee has no idea what another does. This service from SPRINT has been a nightmare since inception and all I would like to do is cancel my service. That said, I can cancel my service but SPRINT will charge me $200 a phone line for early termination of contract! Is there any way I can do this without being hit for $400? I would think that with all the problems I've had with the service that there would be a way out. I would greatly appreciate any suggestions you may have in this matter.
Karen of Raleigh, NC December 30, 2008
Customer service would like to explain in full they do not know how to take care of what makes their company go PEOPLE!
I would like for all the days I have not had a phone and paid for a phone to be sent to me to be credited to my account! I would like to an ATTORNEY TO FILE A CLAIM AGAINST THIS Nasty awful company!
Lorenzo of Orlando, FL December 29, 2008
I was warned by several consumers not to switch my services from Verizon to Sprint. However,at the time Verizon did not have the equivalency of Sprint's Instinct phone. Immediately after switching services to Sprint, the most fatal things I've done in my lifetime, I began to experience 'lost' calls along with countless call failures. After one week of having the 'Instinct' phone, major problems began with the phone itself. Numbers stopped working....alphabets began to disfunction ... causing inability to dial, email, or text... A NIGHTMARE FOR BUSINESS OWNERS!
I went to the Sprint corporate store in Ocoee, FL, and customer service was simply disgraceful, unprofessional, ignorant, awful. Just a few adjectives to describe the staff employed at this particular store....Unbelievable! The staff became irate with me and the countless other consumers who were there for similar reasons; PROBLEMS WITH SPRINT! and there services. Called the so-called customer care line. No help from them either. They tell you to go to the nearest corporate store...and the nearest corporate store tells you to call customer care.
Prior to switching my services Verizon has always provided me with professional service and attention. Since first complaining, I have waited almost two weeks with issues still unresolved and business lost due to my association with Sprint.
Tom of Manvel, TX December 28, 2008
I called to cancel one of my 3 phones with sprint. the rep talked me into a seasonal plan for 6 months for just $5 per month then adding in back in for 3 months till march when my contract was up then I could cancel without out any fees. Noe they tell me that when they did that it extended my plan by six months. They have over billed me for the past 8 months and I ask for confirmation e-mail for the credits they issue and it never happens. I asked for a copy of my agreement and i am told I cannot get one. They have lied to me more than once and caused changes to my account that have cost me money each time.
K of Georgetown, IN December 26, 2008
Someone hacked my account, charged up 954.62 worth of phones and service to New York City addresses. Lack of security on Sprints behalf. Constant attacks on my account even after speaking with Sprints Fraud dept, Most customer service is out of the US, so you have a language problem complicating the process of stopping this type of criminal activity. They won't tell you anything concrete as far as the investigation and the staff on most calls may as well have jobs flipping burgers based on their knowledge and procedures regarding this type of problem. I was told this is common for them to have these attacks on accounts. Totally, thoroughly dissatisfied customer. Sprint is HORRIBLY and INEPTLY managed and staffed by inadequately trained staff. I couldn't get them to let me out of the contract without paying 800.00 disconnect fees for 4 lines of service. My argument was that my time is valuable to me and taking care of their weak security problems cost me time and money. They were not concerned at all with my problems and were happy to tell me so.
1000% increase in one month on my phone bill, which eventually someone, Dana, told me I didn't have to pay. My concern is if it is that easy to hack my account, did they compromise my bank account which is on record with Sprint in order to pay my bill monthly. INEPT at the least is all I can say about Sprint. Totally dissatisfied customer.
Jessica of Ventura, CA December 24, 2008
I pay for insurance on my sprint phone, and they keep sending me the same phone that keeps breaking within 4-5 months. I am stuck on a contract with them until 2010 and they want me to upgrade but to upgrade I have to resign for two more years otherwise they are going to charge me $400-$500 for a phone that actually works - I want out. The only reason I have been a costumer for this long is because every time I make a change to my account they extend my contract, without even telling me at times! Unbelievable! and they do nothing to help, the hole goal of the customer service reps it to create reasons to resign someone. I think it is worth it to me to smear the company anyway I can for the next year, and pay the $400 cancelation fee. This is the worst company I have eve dealt with and I hope the CEO actually does something rather that star in ridiculous commercials that make me want to puke every time i see them.
I would like to join a class action law suit, I have spent hundreds on refurbished phones only to have them brake with 4-5 months with the same problems. I run a business from this phone so it has also caused me problems with my business. Anything I could do to put this company under I would do!
Joan of Salt Lake, UT December 23, 2008
lots of droped calls + no reception .around my home. about losing my job because of that . sprint keeps refare to customer service but nothing is fixed they will not cancel my membership without a cancelatoin fee of 200$. what should I do?
I m about getting fired
Matthew of Leawood, KS December 22, 2008
The customer service has not been able to help me one bit. It is really hard to get a customer service person on the phone who can speak articulate english. They moved their call centers overseas probably to save money. Way to go keeping jobs in America Sprint. Anyway the last person I talked to I asked where in the United States the call center was. She replied oh we are not in the USA we are in the Phillipines. When you try to explain the problem all they know is a scripted response and how to give you another 888 number to dial that gets you nowhere.
I have problems about the product that was sold to me. I have been a customer since 2005 and pay over 100 a month for their plan. I am going to be looking for another provider to give someone else a shot. Never had a problem with Sprint until today, and all the stories I read are coming true to me now. No wonder Sprint is getting such low customer service ratings.
Laurie of Fall River, MA December 20, 2008
This company has the most horrible customer service that I have ever dealt with !! I ordered a phone for my son for this Christmas on 12/01/08. I decided to return it without ever even activating it. I returned it on 12/10/08. I was required to pay a security deposit of $50 at the time I ploaced the order.The representative told me that I would receive a $25 credit with my first bill, which I received two days after the phone arrived, with a balance of $38 due on Christmas day!!
I was also told by the rep that charges would not even begin to accumulate until AFTER I activated the phone (which I never did). It is now 12/20/08. I placed a phoner call to customer service at 4:00 pm EST; it is now 5:10 EST and I am still on hold after talking to 3 different reps who have absolutely no clue what so ever how to do their job!! The line is now silent because the idiot disconnected my call when she put me on hold AGAIN. I'll stick with my pre-pay wireless tracphone, MUCH better customer service which I;ve had for years, now.
Tonyo of Tampa, FL December 20, 2008
I've complained before sprint charged me for calls I could not possibly made and scammed me with the going over my minutes. I refused to pay the slam they terminated my contract and took my $250 termination fee which is illegal now I want that back + $1500 compensation for the trouble they caused me buying a useless phone for several hundred that lasted only a few months it was a scam which for sprint pcs constanly getting the slap on the wrist from the gov
consequences ?? nothing they've been using my money
Aqeel of Edison, NJ December 18, 2008
I called sprint on 12-5-08 to upgrade my phone and buy a new phone Instinct for my sons birthday. The customer service representative gave me false information. I chose plan of $99.99 and added third phone line charges (9.99) and data access ($15) to bring total to $124 plus tax. Customer service representative did not tell me that for Sprint Instinct phone, the $99.00 plan cannot be used; she did not mention that I have to buy a plan for $129.99 to use the new phone Instinct. I placed the order for new phone with rate plan of $99.00.
The phone arrived on 12/17/08. When I called to activate the phone a new customer service representative told me that I can use Instinct phone only with $129.99 plan and that the third line on account will be $19.99 i.e total of $150 plus tax. This was not the first representative told me on 12/15/08. I tried to explain but the customer service representative did not listen; then I requested to talk to her supervisor; she did not listen to my complaint either. The case was referred to the Escalation department and their manager called me today (12/18/08).
I explained to her in detail what has happened. She did not turn out to be any different from her junior department representative and supervisor. This is very frustrating and unfair. I demanded to be granted the $99.00 plan and should be allowed to use the new phone Instinct under that plan, but nothing changed. Their department seems to be least concerned whether about my problem. They simply said to return the phone as they are not going to let me use the new phone with $99.00 plan.
I expressed my disappointment and mentioned that I may close my 10 year old account with them; they did not care and were ready to cancel my long standing account.
All this shows that their representatives do not know what they are telling their customers, their supervisors are biased to support their representatvie (whatever they have said right or wrong; if wrong all they would do will say a formal ineffective sorry but wont chane their minds that their representative has given wrong information and therefore they should oblige the customer by giving him the plan which was agreed upon i.e $99.00 with use of new Instinct phone.
Their escalation department is a mere formality to show that they are handling this matter on merit, but in fact they are predetermined in refusing to listen and were of no practical help. On occasion Ms Simone was very sarcistic in her comments. All this is very sad. I need this issue to be brought to your attention in a hope that your support in this matter may cause Sprint higher officials to know what is happening in their department and what kind of service they are offering to their customers. All their employes from representative to supervisor to the escalation department are not there to help their customers. They are biased in their thinking and they care least about their clients.
Zafar of Oklahoma City, OK December 18, 2008
Called into sprint customer service and told them to disable all Text and internet service on my phone. 8 months after that I get billed, $19.40, $16.80, $4.40, $9.80 and so on everymonth for the text messages that I receive from I dont know where.
I dont have any way to prove that I called in to cancel my services and they will not send me any written notice that I cancled my services. I dont know what to do. The person I talked to at customer service was Shanon here employee ID is SH625752. what can you do with that.
Kwana of Roselle, NJ December 16, 2008
We have been customers for over 10 years, everytime we get a new phone our bill goes up we are told that we need a differnt pack that we don't resulting in higher fees, which when changed later results in prorated charges, now my phones are off AND THEY ARE demanding full payments meanwhile I open a case with sprint escalations and I still being charged.
My bill is to high, and if my phone charges was done correctly my bill would be several hundreds of dollars lower.
Irfan of Glen Ellyn, IL December 16, 2008
Given wrong information at sprint store regarding a new phone upgrade. Finally after talking several customer service personal changed to a different phone. They suggested to store all my contacts with them and so I did. Recieved my new phone took it to the store and was told that all my contacts are lost. I was fuming, and was told by the staff that go it can be pulled by my computer by going in my account. Did not happen, and was told by Technitian on the phone that all the contacts are lost. This is just a very small side of the story.
I took me years to build my contacts. It family, work, eamails, notes, all was gone. The contact backup services were paid by me and was told to do it by sprint knowledgable staff. I have managed to collect some contacts painfully and time consuming. There some contacts and info/notes i will never get back. I changed company, and now they are charging me $700 putting my credit on the line.
Judy of Elkhart, IN December 15, 2008
I keep getting data usage charges on my cell phone bill. I have three phones on my plan and have called several times and asked this service be blocked. They eventually drop the charges after about several hours of being transfered from service rep to service rep. Usually they disconnect me several times. I called again Sept 2008 and reminded them I blocked the service. Oct and Nov bills one again showed $75 charges for data usage. The first rep told me that they had no record of the blocked service order and that they do not remove charges anymore. She eventually disconnected me.
When I called back I spoke with a different rep who stated he could see where I last requested the block in Sept and placed a block on the account. He also requested a credit of $214, the total of data usage fees charged to my account since Sept 8th. I have spent countless hours on the phone fighting to correct my bill and have had hundreds, perhaps a thousand dollars credited for inappropriate charges. I am cheap and willing to fight. I cannot imaging the number of people who do not realize they are being overcharged or not willing to fight for the credit. I know my husband would have just paid the bill (and in fact did). I feel that they overcharges are so regular that it seems intentional. I am currently searching for someone filing a class action suit against the company for improper charges. I don't care about getting any settlement money. I am willing to pay for the services I use. I feel that there practices border on fraud.
Hours on telephone attempting to correct my bill. I am left feeling as if my cell phone company is trying to rip me off and I feel violated by what seems like attempted fraud. I am often given miss information and told that there is nothing that they can do. I believe my time is valuable and should be respected. I have had most of the fees reversed after many hours on the phone. This happens nearly every month.
Todd of Salt Lake City, UT December 12, 2008
On Dec. 1 2008, I switched two of my phones from Sprint to another carrier, while leaving 1 with Sprint. I had these two lines with Sprint for over 4 years. I noticed on my bill two $200.00 early termination fee charges for an extra $400.00. I called them and spoke with them, finding out that because of a change made to my service, that they renewed my service agreement on 1/21/2007 (22 1/2 months prior).
After finding out about the renewal, I explained that I still had another line with them and that it would be a favor to me if they would prorate the termination fee. They would not even consider the option unless I brought back my phone service of the other two lines to them. I explained that that was not an option because they were business lines, but that I was willing to continue my personal service line with them. They just kept saying, that I needed to go read the terms and conditions of my contract and that they cannot change contract terms.
I understand that I am responsible for the contract terms and legally they can charge me the fee. I am willing to pay it because I honor my contracts and responsibilities. What I explained to them was that I had a long history with them, and I was willing to continue with my personal service, so as a customer service favor I was requesting that they at least prorate the charge. Based on their greediness now, I won't be continuing with service on my personal lines beyond my contract agreement for that line. If you are considering service with Sprint, understand their policies and unwillingness to work with customers.
This will cost me $400 extra today.
Jessica of Wellsville, OH December 11, 2008
I got my sprint bill for oct to nov that was $337.59 and got charged $25.20 for talkin to my other phone ine that is on my account... this isnt the first time i got charged talkin moble to moble and they told me that i was roming and i have free roming and they told me that i wasnt in their network and that i was roming so sence i was roming i dont get free moble to moble....
Larrime of Mesquite, TX December 11, 2008
I had been a customer of Sprint Pcs since 2001. I called them to see if they had any cheaper service for a long time customer and they said no.So at that time I instructed them to cancel my service and would go with a cheaper service. The rep I spoke with did not offer anything to keep me as a customer. A month later I recieved bill in the mail for 413.00 they said I went over my 1000 anytime minutes by 405. That is impossible to do considering that I work monday thru friday from 8:30 to 5:oopm and I had free nights and weekends that started at 7:00pm.I called them and all they could say is that the charges were accurate tell me how.I would never advise anyone to set up service with Sprint Pcs
Justin of Reva, VA December 8, 2008
My wife and I ordered new phones to replace our old broken phones. The one they sent me did not work so I requested a different phone I ended up with a hybrid phone. I sent the old one back and they wanted me to pay for all 3 phones and then wait 90 days for a credit to get back to my account. Needless to say it is December 8th and I am strapped for cash as much has been spent on my family for christmas.
The total cost of the new phones was supposed to be $250 roughly. Well I looked at my bill and it is $745.23. They charged me full price for the two phones when they were supposed to be discounted to $200 for both phones. The total would have been $450 if I paid full price but since I sent the phone that didn't work back to them they also charged me full price for that phone which was $350 bringing my total to nearly $1000. Now they are telling me that I have to wait 60-90 days for their warehouse to check the phone that I sent back to them before they will give me my money back. I had the phone for 2 days before I sent it back to them and now have to wait 90 days to get my money back......
Michelle of Dayton, OH December 3, 2008
First there were fraudulent charges made on the account and it took several months, over six months to resolve, then account changes (phones were cancelled off of the account that did not have contracts) were made by our office and our rates were increased without notification to the point we were being charges three times what were were in the past! Billing continued and now exceeds nine thousand dollars on a small business account.
I contacted them to find some resolution and all they wanted to argue with me that it was all our fault. I informed them that we would never be able to pay this bill and that if they went back and refigured at the rates that we were paying previous to the account changes we would be able to pay. They were unwilling to do that and now they have sent the account to collections.
financial distress to the company and several threatening phone calls have been made to the office
Kathleen M Trisdale of Fairfield, CA December 3, 2008
I learn that not only has Sprint turned over my account to collections, but they are still billing me themselves, and they are charging me late fees. How can they sell my debt to a collection agency and still bill me with late fees? Isn't that trying to collect twice on the same debt? I sent a copy of the court order stating that termination fees are illegal, plus several news reports that summarized the court order, to this Milton H. He still insists that my contract is valid and that I owe these termination fees. What kind of logic is that?
I understand the July 2008 ruling by Judge S was preliminary, but it is a court ruling. I understand that it is under review by another California court as we speak, but doesn't the American judical system work like this: a court rules, and that ruling is in effect until an appellate court or higher court, or in this case an equal court, rules otherwise? Why can't the people at Sprint understand what I learned in the ninth grade?
Samantha of Richardson, TX December 3, 2008
3 years ago I bought a sprint phone online. When I got the phone I never even opened the box because I wasnt sure I wanted to get service for the phone. Over the next few months of having the phone and never using it I noticed that sprint was taking money of my credit card every month. I called them to find out why and they said that I had service on the phone. I explained that I didnt want service on the phone and didnt know that it came with it.
I told them I was going to send back the phone and for them to stop charging my card because I never ordered the service. They agreed that I wouldnt have to pay anything more and that they were sorry for the mistake, not only that but I didnt know they could keep charging my credit card for service to be paid and I never once recieved a bill. Now come to find out on my credit report that I was charged another $388 from sprint, that I also never recieved a bill for, that has gone to collections and not only that but it is on my credit report twice from sprint.
I didnt find out till 3 months later that they were taking money off my credit card because that card was for emergencies and when I needed it, it was already over the limit. 3 years later I am still trying to pay off that credit card with all the extra over limit fees so I can close that account. On top of that I have another $388 on my credit report twice. I have lost so much money to sprint and I have never used a sprint phone or used sprint service.
Joshua of Corpus Christi, TX December 2, 2008
My phone company said that I downloaded songs and I don't recieve them. Charged me for many downloads
Roawanda T. Jackson of Lynwood, IL December 1, 2008
I am currently a customer of Sprint/Nextel. I noticed on my billing that I was being charged for three (3) different taxes across two different states. I am a resident of Lynwood, IL and have been for the last ten (10) years. I have never resided in the Village of Matteson, IL or Jackson, MS (the other areas where I was additionally taxed for residing). I brought the inquiry to the attention of an Agent representing Spring/Nextel, and I was originally told that no inquiry can be made past (90)days on billing issues.
When I responded, to forward a contract where my signature appeared that I acknowledged this billing procedure, the Agent then advised the inquiry would be researched. I have paperless biling, so I immediately asked for every billing statement since the inception of my account, minus the 12 months that appear on-line; the Agent refused. I would have acepted 7 years, since that seems to be the statue of limitations for most documents to be retained.
There came a credit to my account on 11/28/2008 in the amount of $153.12. For 12 months of billing that is on the website, if all the taxes charged are calculated for 12 months, it equals, $293.87. I have requested from the Cust. Serv dept. to advised how the amount rendered equated $153.12, and I have yet to receive that information from as of the time of this formal complaint.
There is no way to fully equate how much Sprint/Nextel over charged me in State and Local taxes, without my billing statements. I am will to accept a restitution payment in the amount of $2057.09 ($293.87 x 7(years)= $2057.09
Lorena of Adelanto, CA December 1, 2008
On 8-30-2008 i called sprint to cancel my service with them. I was already two months out of contract and would have no penalty in cancelling. I was going to change my service over to verizon because they had a really good deal on the phones we wanted plus i like their coverage a lot better than sprint's. Before i cancelled i went online and searched sprint's online promotions for upgrades.
When i called sprints tele sales departments they said it would cost almost $500 to upgrade to 2 blackberry phones i then told them i was not interested and hung up. They called me right back and said they would apply all kinds of credits on my account and also give me a $100 rebate per phone if i upgraded that day. They said they would even waive shipping and waive the activation fees. A month later i got a huge bill. I had to argue with like 10 reps to tell them that was erro.
After many stressful long calls i finally got a hold of a rep who knew what he was doing and looked in the right place for the notes of when i bought the the phone and corrected the problems. But after this we had all kinds of problem with them shutting off the phones because the rebate credit was never applied. at one point severeal customer services reps said i didnt qualify for it and so i called the rebate center myself because they were too lazy to call their own rebate center and the rebate center told me i did qualify for it and he didnt know why they told me that.
There is a lot more to this story but i am too tired after just spending over 2 hours on the phone with Sprint. If i had the money i would sue Sprint for all of the aggravation they have caused and missed time from work i had to take off to solve their errors. I say 8 out 10 customer service reps dont know what they are doing , the majority of these reps are either in India or the Phillipines or in Mexico. I also encountered a few extremely rude reps who are really disrespectful and sarcastic and never want to transfer you to their manager or simply hang up the call on purpose.
i have endured tremendous stress, humilation, and frustration when solving all of these issues with sprint. I have also had to take days off work to solve these issues and therefore lost wages.
Jose of Weslaco, TX November 30, 2008
i signed a 2 yr contract with sprint and the lady told me to go the next day to take off the internet and messaging and stuff like that off, so i went the next day and she said she took off everything. when i recieve my first bill from SPRINT it was very high. there were charges of txt messages, music downloads and alot of stuff.
i went back to the store where i bought the phone and showed them the phone and how could i have bought all that if it wasn't on my phone, so they said that they would credit it back. then two days later people i don't even know started calling at 2am in the morning and leaving txt messages and phone messages. one of the messages said: Ha loser from xxx. i went to the store once again and asked one of the friends of the lady who sold me the phone and i showed her all the text messages. she told me that that number belonged to the ladys' boyfriend. but did not work there anymore.
i called Sprint but they don't care they judt want the money. Now i have a bad credit thing on my credit report because i couldn't pay $590.00
Rachel of Jonesborough, TN November 26, 2008
I moved in June, 2008 and my husband and I noticed that we do not get any service at our house. We called Sprint to see if there was any way we could get out of our contract. They said no. I have called 7 other times. I was even given a case number that noone followed up with and still I get a no. If I do not get service at my house, I should not have to pay my disconnection fee. It is wrong and they have been rude to me and just beat around the bush when it is time to give me an answer.
I have no service at my house and if there was an emergency, I am screwed because I couldn't call 911.
Eugenia of Nassau, OTHER November 26, 2008
My son is attending University in the USA. He had a sprint cellular phone which I thought was expensive, so in July 08 he switch over to Verizon. Payments are debited to my credit card. Since his cancellation of Sprint services my credit card is still being debited by Sprint. End of October when my son spoke to an agent he was told that was the last bill. My card was debited again in November. When he called to query he was told he had 2 lines. How could he have two lines on his cellular phone? Now I am paying two phone bills for the same telephone number. They are claiming that we have to pay a termination fee for a second line which never existed. I am very disappointed with the complacency of the Sprint agents.
The economic cosequence is that I am paying for a service that my son is not receiving. I do not want to cancel my credit card since it will affect my credit score. However communicating with them does not seem to work at rectifying the situation. This is distressful.
Rachel of Baden, PA November 22, 2008
Sprint has the most horrible customer service, they are rude, won't put a supervisor on the line, tell me that I don't have problems despite their admission that my cell phone usage has dropped by 90%. I have constant dropped calls, can't use my phone or direct connect 99% of the time, am constantly replacing brand new equipment, have to hard reset my phone to text, never receive text messages, they promise call backs and don't. I want my early termination fees waived. I can't use my phone why should I pay for it? They aren't providing a service anymore.
I have been paying $200 a month for 8 years and am sick of not being able to use my phone.
Kevin And Chelsea George of Frankfort, IN November 20, 2008
We paid our Sprint bills with Money orders. Well, we got the wrong amount on the money order, we got a straight up $100 and we needed $100.57. So we sent a dollar in the envelope with the money order. The people at the Sprint bank took the dollar as the payment and apparently inadvertantly threw the money order away. After struggling with Sprint on this issuse they sent the bill to collections.
We screwed up and threw away the m.o. stub when it got soggy in a flood. So we have no proof and no exact date of purchase to find the money order with. So MoneyGram got their money, Sprint didn't because they threw it away, and here we are being told we have to pay again because of someone elses mistake! We are trying to feed and clothe a new baby, we cannot aford to pay for someone elses screw up.
Credit score is going to be messed up.
Abraham of Carrollton, TX November 20, 2008
Five months ago I received a promotion call from sprint but I decided not to take it. Since My coverage was ending soo I was notified that I would be receiving my deposit of Seventy Five dollars back. That was nice. My coverage ended and I swithced servies with another provider. on OCT 19 2008 I paid sprint balances off and was notified yet again by (Nichole) that I would be getting my deposit back.
I called again on Nov 19 2008 to find out the progress. I Spoke with Arthur to see if my deposit was still on the way. He said there was nothing coming back. He went on to look at my payments which were all made on time. I had four different five minute holds and he could not find anything. At last I decided to ask for the Supervisor Jake (which has never happened) and he was as clueless. I asked for a letter of explanation and he said they cannot release and explanation because this was an Internal matter. Really? Did I mention they looked into my credit without my permission! I asked for the recording on Oct 19 and they said the same thing.
I am Furious with sprint. This was the worst service I have received ever since i started paying bills. At least I know now why to switch my family from sprint. My complaint is why do they act like you are a nobody even after having this custome relationship for a long time. I will fall behind on bill and may not have one of those good thanksgiving holidays. Seriously I am blown away of how silly I was to do business with Sprint..
Raul of Glen Head, NY November 19, 2008
I called to cancel my account on November of 2007 because my contract was over. On March of 2008 I received a bill and I thought that it was a misprint or and old bill. However I got more bills the following months and I called and they told me that the account had been reactivated. I made a police report and mailed it to them the officer that I did the report with is Lawrence on 4/22/2008 here in Nassau County. I never call to reactivate the account.
Now Im in collections and its ruining my credit. Im being charged 309.00 dollars by the collection agency. I called and they told me to do a police report which I did and sent it over to them on april. I never authorized them to reactivate my account at all and now they want me to pay for the month it was used and a cancellation fee. I never authorized them to open the account again. I would like for them to provide me with a copy of the recorded conversation that they said activated the account.
I'm trying to buy a house but my credit score has been affected by this collection. I have tried to work with them I sent them the police report they requested but they still insist that I pay for this account. I'm extremely stressed because I did everything they asked me to correct the account back in April 2008 and it wasn't.
William of Beauont, TX November 19, 2008
During hurricane Ike I had no power and no landline for 2 weeks. I called Sprint during this time, knowing I would have overage charges. Customer service told me they would waive charges. They charged more than $50 in overages and more than $160 in roaming fees. Ironically, the roaming fees were because their network was not working.
Then when I contacted them customer service was misleading and deceptive in their practices. The first time they gave a $50 credit, the second time a $51 credit. Each time they made things up like assigning a case number but when I came back, the next representative acted like there was not case. When they continued to refuse to answer questions, I told them I was recording non-responses and incorrect responses and conflicting responses for my case with the Ike Fraud Hotline of the Attorney General of Texas's Office. Finally they credited me $107 more.
They did the same thing when I was hit by hurricane Rita, but I was too tired after that recovery effort to fight them, so ultimately they still owe me considerable money. They simply using stalling, misdirection, and dishonest practices in their customer service. I'll be trying another company when this contract ends.
Lisa of Huntington, NY November 19, 2008
THIS COMANY IS CRAZY!!! AND HAS POOR TRACKING RECORDS OF PAYMENTS !! NOT TO MENTION A LACK OF CUSTOMER SERVICE SKILLS. Right now I'm soooo angry I can't even type. They lost a phone that I returned by mail...good thing I sent it certified mail..cause they tried to charge me $200.00 for it. Then they cut my service for two weeks while they look for the phone..is that nuts or what. Then they said they cut it off because of a $100.00 payment due then it turns out they requested money that wasn't due..so I'm now due a credit.
So what do they do, attempt to be slick and give me a hundred $100.00 credit for not having service while they were looking for the phone..calling it good faith credit..mean while I still never received my orignal credit for the overpayment..one thing has nothing to do with the other. To make matters worse..customer service does not place appropriate notes on your account. If they had done this, they would be able to track the changes, credits and issues with ease. I'm on hold now..for at least 20 minutes waiting for a Manager. Steven of Colorado Springs, CO November 19, 2008
ive had 5 or 6 blackberrys replaced and each phone having different issues contacted a rep at the store and the district mgr store mgr both telling me that they could only order me another phone i have to wait 3 to 5 days and this is getting old having to wait those number of days i asked for a credit for my time and for all my issues they said no go bc its not a issue that warrants that. they said ive not been wronged or inconvienced, ive had these issues over the last year, all 3 people where rude ive had numerous billing issues as well
ive had to pay my monthly fee and cant use my phone most the time , as well as i spend time on my day off trying to figure this out on a reg basis and gas to and from and ive had to buy new batteries for the phone because they told me that would fix one of the phones that had issues and it didnt they refused to give me my money back
Clayton of Lake Placid, FL November 18, 2008
We upgraded our nextel phones and the ones that nextel first sent didn't work so we sent them back. We was told at nextel that when we found a phone we liked I would be able to upgrade with the same agreement. I found a phone that my family and I liked, so I called nextel and at first talked to a person by the name of stacy. She kept wanting to just get the phones sent out and I wanted to have everything down in the memos of where there would be no charge for the phones, I would not be put under no contract and there would be no early termination fee.
I told stacy not to send the phones out if she couldn't abide by the agreement. The next day I recieved 3 phones. When I called nextel up to get the phones activated I was told that I was under a 2 year contract and if I left nextel before the 2 years was up I would have to pay 200 dollars per phone for ETF. That is when I talked to angela. She stated that she seen in stacy's notes of where there was an agreement of no contract and no ETF fees.
When I asked about the extended life batteries that was to come with the phones she said she would check into it and call me back. When she called back she said that I was placed under a 2 year contract and that no batteries was agreed on and no ETF was agreed on. When I asked about our earlier conversation she stated that she didn't see anything in stacy's notes about our agreement.
Angela told me that when there are memos or notes put down by a customer rep. that there is no way that anyone can delete what was put in the notes and even the recordings are gone. For some reason my conversations of what was talked about have just disappeared.
Now however we are under a 1 year contract but they still wont acknowledge to canceling the Early Termination Fee. Christine of San Francisco, CA November 18, 2008
Purchased a Sprint Pearl BlackBerry. The representative said I could not keep my main number for this phone, but I should keep the main number. He said when I wanted, I could just cancel the main number and use my Pearl number for my main number. I tried this week to do so, to cancel my main number, and make my Pearl the main number, but Sprint told me I had to pay $150.00 for a cancellation fee per the contract.
I have emailed several times, but they still tell me the same thing. I said they should take responsibility for their mistake, and I should not have to pay for misrepresentation of their services. David of Auburn, CA November 14, 2008
Sprint has harassed my wife and I for over two years over double and over charging us for services not requested and also charged us an early termination fee. Our family knows that class-action law suits have been filed against Sprint for such tactics but we have received no such relief. We have a file almost 6 inches thick of all the harassment, unsuccessful attempts to resolve issues, and bills from sprint culminating in the credit report I received last month.
We have made numerous attempts to get relief unsuccessfully and ended up in collections which adversely impacted our credit scores from 765 to 681. This derogatory information will remain through 2014 impacting our ability to acquire credit.
Valerie of Poughkeepsie, NY November 14, 2008
I have been a Sprint customer for many years. I recently moved into a new house and the Sprint coverage does not work in our home. We have to walk out to the street. Even with cell phone boosters installed, no service. My sisters Verizon and my business AT&T have no signal issues in my home.
I requested to cancel my service with Sprint without the early termination fee. They want to charge me $200 per line (3). That is outrageous is the service does not work in my new home. AM I supposed to move? ROBBERY!
I am paying for cell phone service that does not work in my new home and I can only cancel by paying $600.
Naftali of Brooklyn, NY November 9, 2008
I am binded with them in a contract for about 3 years (i've upgraded phones in-between etc..) Every month i am finding new charges, When i am calling in to customer service at any time they can tell me things that don't even exist, i.e. Once i had a lot of dropped calls so i called them and asked for a supervisor. She said that i should press *talk after such a call and i'll get credit. Such a thing don't even exist. There's a long list of such things. Like, they promised a credit which i've never received, and after i am calling in again no one see on the notes etc. anything.
I've tried to call to corporate offices etc.. but it helped almost nothing. A lot of times representatives are giving non accurate information, and when I'm calling back another representative says that there's no such a thing, but i can't complain because even i am getting the name of the rep. i've spoken to, They are not following up. And when i want to cancel they don't allow me.
The last issue i had with them was last friday. They said to me that in order my account shouldn't be past due i have to pay 195.00. I called in and i paid it via the automatic system. I still had another 195 dollars which i owed, but not past due. Friday morning, My service got interrupted! I called in to customer service, but they were closed (7 in the morning, eastern standard time.) I had to pay another 195 via automatic, This causing me to back up a lot of things in my bank which i had to run and get more money.
we haven't been taken care good enough. Other times, Its just a money loss, or just so much time sitting with them on the phone. I am working as an engineer for 85 dollars an hour!
Phyllis of Jacksonville, FL November 8, 2008
my 8 yr old son had a phone purchased in his name 2 yrs ago & no knowledge of the phone
sueing him
Eddy of Norwalk, CT November 7, 2008
I subscribe to family plan since January 2008. 700 minutes for family plan 2 lines and unlimited after 7pm to 7am. They subscribed my line to this plan but no my wife so all the minutes peak of my wife phone were billed to my account by mistake from sprint nextel company. I called customer service and explain the problem they agree there was an error on their side but only can refund the last three months.
An estimated of $ 200.00 throughout the year.
Olimpia of San Pablo, CA November 5, 2008
I recently cancelled my account with sprint and switched to another phone company on the 25th of september. Since then i have been checking my sprint account online to see if i had any more payments that i had to make because i know i have to pay a cancelation fee, but it always said $0.00 was due. On the 2nd of november i look online and noticed that i have to pay $200+ to sprint by the 15th of novemeber. On the 5th of november i got a letter saying that i was going to be put in collections because i hadnt made that payment that was due the day before (the 4th).
First of all, i wasnt sent a bill telling me i had to pay that amount, i was notified i had to pay that amount 3 days ago and what normally takes a month in advance of a notification they are giving me 3 days to pay it off and already sending me a letter that i will be put in collections.
People usually get a month to pay a bill, but i only have 3 days to pay it off. i am a full time student with 2 jobs and paying a bill i would have had a month to prepare in advance is now only giving me 3 days to prepare, which doesnt happen to anyone dealing with a professional company.
Gary of Kearneysville, WV November 1, 2008
I had a Sprint Mobil contract I was told by a Sprint operator that my contract expired on July 31st. On August 29th I had my number ported over to T-Mobil. Sprint is now saying I owe them money for early termination. I have been unable to resolve this problem with Sprint.
Sprint continues to bill me for $156.78
Alexander of Rockville, MD October 29, 2008
June 2008 I bought Sanyo katrina LX. I've been having problems since then., I've constantly went to Sprint via phone or into the store to have my phone repaired which it could not be repaired for the problem. Each time Sprint replaced the phone for the same make/model it continued to have the same problem. Sprint refuses to give me a different model and also informed me that if I want a different model then I would have to pay the $199.99 and go to diffrent plan coast $99.99 deductible for their faulty phones which I feel is unfair and if I do not then I will be stuck with a phone that doesn't work most of the time.
I explained to them the siuation and they rudley told me that it was not there problem an I immediately called sprint and explain to them the situation and, once again I was reassured that the situaion would be taken care of. Please keep in mind that for the numerous times that I called I was kept on hold for long periods of time, transfered for dept. to dept., and also always got one of those Sprint reps that was out sourced to another country (very fustrating). Still waitting to have working phone.
Gilbert of Hollywood, FL October 29, 2008
I am having continuous problems with sprint and its wireless card. I went for the third time to where I purchased my card and two year contract. to find out that sprint has a usb card that was'nt offered to me in the beginnig. so now I have no choice and obligated to finish with the contract because the upgrade that is available has a extende two year contract. I have a problem with the service and continue to deal with the service coming in and out all the time. I also spent extra money upgrading my laptop for more speed and programs to assist the connection.
I am considering ending this contract early. because sprint should not have to result in underminded tactics to fool the consumer and trap us with the two year obligation. Only because the need for a usb wireless is another option WHY its available and sprint is not the only provider whos has this option. In further the sprint service offers no exceptional or different service that we can say WOW!
the service is in and out all the time and I should be able to purchase a USB wireless without being forced into another two years. I have 6-8 months left and maybe I'll take my business to another provider that does not force or trick the public
David of Staten Island, NY October 29, 2008
Wow, after being with Sprint for TEN years, I think I reached my end. I was going to upgrade my phone to the new Instinct, and upgrade my plan to the 99.00 everything. My current contract expires totally 03/09. Currently I have a 2nd phone on this family share plan, free, not the 9.99. I called Sprint Customer retention to inquire as to what would be available for me, and why I should stay a customer.
The first guy I spoke to was one of the most rudest Customer reps (a supv. to boot), who essentially told me. We don't need you, we will offer you nothing, and you will have to pay the diconnect fee on that other line. I spoke with his supv, better customer service, lodged a complaint, and he told me that any decision would have to be made higher than him.
They called me back today ( while the Supv was friendly), and said under no circumstances could/would they waive the 200.00 cancellation fee on the second line. I explained that this is a NO COST line, I pay nothing for it, and I am looking to UPGRADE my PHONE and PLAN! he understood, but said they can do nothing. 10 years, and treated like this. I told him they left me with 4 mos to rethink my relationship with them, and I didn't see the desire to return. Amazing, I was going to upgrade, re-contract for 2 years (4 mos early), and pay for a better plan. Now they are in danger of losing a customer. And they just don't seem to care.
Funny thing is, even though I have had them for 10 years (satisfied to a point) I cannot use my phone in my home. Signals dropped immediately. The first wanted to give me (waive the 99.00) a signal antenna to boost my home signal...BUT, it would cost 5.00 per month to use it. I laughed at him, and asked simply WHY would I do that? He had no answer. 2 years ago, when I was gonna quit, they practically begged me to stay, offered mos incentives, etc. Maybe I'll see what happens come March. But I have a bad taste in my mouth!
Patrick of Brooklyn, NY October 28, 2008
I called to have a cell phone account shut down as we no longer want it. They asked several security questions to verify my ID. None of which I initially gave them so didn't know the answers. I was calling from the actual cell phone and they verified that. Additionally, I verified my e-mail account on file with them but that didn't matter. I worked my way up to a Chris who claimed to be a Manager but he didn't help either. I spend 2.5 hours on the phone on the night of 10/27 and the best I got out of him was that he would e-mail me my security info and that I should have it within 2-4 hours.
That was 11pm on 10/27. He also provided me with his direct telephone # should there be any problem. Now its 4pm on 10/28 and needless to say, no e-mail was received. I left Mc Coy several voice mails but he's not returning the calls. This is exactly what his people did for 2 hours. They swear that they send several text messages to the phone and e-mails but they never come.
Obviously they don't want me to cancel and they think I'll just simply go away. Their prices and rates are through the roof and I want this account shut down as of 10/27. They are holding me hostage with fabricated security questions and this can't be tolerated. I completely understand and appreciate account security but telling me that I don't know my own pet's name or first car is crazy ! What right do they have to keep the billihng going? The customer should decide when he/she closess the account not them. Obviously, no account cancellations is a staonding order over at Sprint so I'm probably not the first complaint of this nature.
I want the account closed as of the afternoon of 10/27/08 (I'm not paying for that 2.5 hour call to them) and a final bill sent immediately.
David of Hawthorne, CA October 28, 2008
I called sprint customer service to pay by phone the statement of (may 19-jun 22) at the same time I told them that I want to cancel that account because I am not working. that guy told me o.k and he received my payment of $174.43 and he said the account was closed but a month later I received another bill of $190.81. I called them back and I ask what happen the agent said o.k just paid $182.62 because you closed your account early and that's it. I paid that amount but I was not happy with his answered and I start wrinting e-mails to them,
then I contact Ruddel the first time he told me that I have to pay only $8.19 cents that was missing from the bill of august. after that the account will be closed. I believed him and I payed that $8.19 cents but nother agent Green start answering my e- mail and he want me to stay with the company he offer me a deal to stand by the account for 6 months for $5.95 each month, I told them that a cell phone was not my priority right now and I wanted to go back to the school and for long time I will be not have money.
but both of agents that I contacted let me fell that they don't care. if I payed on june all the amount and then august I made another payment, why they don't closed the account at that tiime. ,my account was suppossed to be cancel from June but I still receiving stament the last one is $348.59 (sep 19-oct19) and they said this one will be last statement and the account will be closed. why I have to pay a lot more money if I already did. please I need that somebody put this people in their place and don't still more money from the customers. I need to have my account clear. could you please to help me to resolved this situation?
I don't have job and I was trying to leave this account in a good way without harmed my credit. my family condition it is not the best rigth now , my mom has less hours in her job and she is waitig for laid off very soon. I don't want to damage my credit, just because this pleople from Spring dont want to do right thing.
Michael of Cleveland, OH October 28, 2008
In May of 2007 we contacted Sprint about get a replacement phone for my son (line no. 216-650-8578). After hearing the cost we declined. Then back in August 2008 we inquired about the end of service date on our 3 lines with Sprint. I was shocked to find that there was a contract extension applied to the line identified above. When I contacted Sprint they originally indicated that by accepting a $50 credit that was on the May-June bill. I accepted a contract extension with a $200 cancelation fee on this line even though we did not purchase a new phone from Sprint. I clearly did not want or authorize a contract extension.
At the time I did not understand what was happening and the recourse of not challenging the credit. The billing statement did not state any information about the credit or what it was for. I sent a certified letter to Sprint and explained the situation and demanded that they remove the extension. I receive a call on 10/28/08 from Sprint customer service stating the extension will not be removed and that I accepted a $75 credit for a phone I did not request or receive. They stated the request came from a Sprint store but could not product the name of the store or date it occurred. It was only a note' in the system. What additional action can I take?
I am afraid that if I change carriers I will get charged a $200 fee plus additional charges because I am hearing that the account will not be closed until all fees have been paid.
Richard of North Branch, MN October 28, 2008
had phone for over two years, and they called me and wanted to know if I wanted to decrease my minutes on my plan, since i wasn't using near the amount on my current plan. So I agreed, but there was never a mention of a new contract ,and when I wanted to cancel my service they charged me a $175 dollar cancelation fee and I found out later that they also put on my credit report a charge off, wich I guess is not good to have on your credit report.
a $175 cancellation fee and a charge off on my credit report which has costed me alot of money on intrest rates, insurence rates, and home loan.
Jackqueline of Myrtle Beach, SC October 27, 2008
several years back my mom got me a nextel phone i paid the bill it was just under her name ( for credit reasons) i continued paying for the phone added another line on for my husband etc... we moved from NY to Myrtle Beach, SC kept the cell phones but they were charging me pretty much double for each call b/c i had a new york number. So i went and cancelled the phones done deal pretty much.
Well about 6 months after my mom starts getting letters from a collection agency saying that i owe them some rediculous amount b/c of cancelling both phones ( which i had for more than 2 years) and a pre-existing bill which i never had and even if i did they never mailed it to me. it went directly to collections. I spoke with 1 company who said the amount was $1600 i was flawed, no way could this be right!
I tried to make payment arangements ( thinking i did owe them money) and they would not work with me. I am a mom of 2 going through rough times and i can pay what i can pay not $700 a month! And my mom should not pay for it either b/c it was not her phone! So 6-8 months later she gets another letter from a different collection agency stating the same thing so now my mom is getting upset, i call them up and they were the nastiest group of individuals ever! i gave them my info told them to mail all letters and bills to my address, and to let me look them over and i will contact them. Im now at the point where i trully believe that i might owe them somthing.
I get 1 letter and that was it, again tried to set up payment options hey can i pay $20.00 a month or somthing till i get more money they flat out said NO! i didnt speakw ith them for about 4 months and now again a new credit agency sends my mom paper work and now her credit score has dropped 20 points last month! I feel horrible b/c she shouldnt have to go through this! and in all honasty they are basing this ridculous amount of money on me cancelling a phone and there billing issues!
Judy of Plainwell, MI October 27, 2008
My family had five cell phones through this company with one contract up and the other four still in force. They made a change on billing so I contacted them saying I didn't agree with thier new charge and since I was not notified of the changes I had rthe right to cancel my service with no early termination fees. I called the company on several days over this and their customer service people were rude, mean and just plain lied but I did have a service rep. concede and said my four contracts would be cancelled without fees. I even made him repeat that. I got his rep. number and everything.
Well I then received a bill with a four hundred dollar cancellation fee on it for two of the phones. Of course I called to complain but was told many different things and also promised free services and phones to return to their service but they weren't taking those charges off.
It has been a major stress for me and probably my whole family because the more I tried to talk to them, the madder I got and somewhat took it out on my family. Also it is now on my credit report and really doing some damage after years of trying to fix and build credit, they screwed me up with thier false charges AGAIN>
Juliana of Louisville, KY October 26, 2008
Early terminations fees for a service I complained about for two and 1/2 years. Their response is that they showed I had coverage and there for am responsible for the fees. I got fed up and dropped their service. I was tired of calling, it was a circus. Hold times and I kept having to call back because my calls were dropped while waiting on hold. I stayed as long as I did because of the contract.
They then told me they would give me a new handset, but it would require me to sign and additional two year contract. Dumb me, I fell for it. In February of 2008, I called it quits. ATT offered me a 30 day free trial and I took it. I seldom have dropped calls, the sound is crisp and clear, and people can actually reach me. I just got off the phone with sprint and again they are stating they are valid charges. I have filed a complaint with the FCC.
I have been turned over to outside collections with Sprint.
Curtis of Mesa, AZ October 25, 2008
called and cancelled service on 10/3/08. person on line assured me bill was paid up. phone was cancelled. recieved bill for 60.00$ for next billing cycle. they told me it had not been cancelled. would not waive charges.
just anger and a 50$ phone bill i refuse to pay.
Anatoliy of Santa Rosa, CA October 25, 2008
I got unlimited plan for my cell in 10/2007. With my first bill I received a note which was saying-it is share plan. I called and received info from representative -I can add up to 5 lines for $20.00 flat with my unlimited minutes plan. I dropped my previous providers and added 2 more line. Up to April 2008 everything was fine.
But after that time Sprint starts to charge me for any additional minutes for those two lines. When I contacted to them and got respond The new billing system didn't recognize my plan anymore and I will be charged I offered Sprint to cancel my two additional lines and refund me for equipment. Sprint reps started adjust my bills and promised it never happen.
But next month same things happened big bills, trying to force me to change for much worse plans -and adjustments again. Now they start blackmail me-No more adjustments, you will be charge, previous representative was wrong about promise yuo to fix it, no cancelation without fines. I don't have a choice now. You take what we are offer or you will lose money and damage your credit score!!
I am spending hours every month talking to them since end of 2007.(They always put me on hold minimum for 40 min or 1 hour). My nervous breaks because of promises lies and force about your credit score.
Genean of Brooklyn, NY October 25, 2008
I purchased a IC902 Sprint/Nextel phone about a year ago. Since that time I've had 6 of these phone's. Some of the problem's: phone does not hold charge, screen turn's all white or black, the phone has lots of static, do not receive a lot of phone calls, phone cuts off while on the charger, when you try to answer the phone it will keep ring when you press talk you have to power the whole phone off for it to stop, people can hear me but I can not hear them, etc.
I took the phone to technical support and all they tell you is they can not fix the phone they will have to order you a refurbished or new one. I have been to different Sprint store (Brooklyn, Queens & Harlem) that have technical support and they all tell you the same thing. I have spoke to customer service and they will not help you at all. Customer Support will tell you you have to go thru the insurance to have your phone exchanged. I explain to them that I do not want this phone any more because of all the problems this phone has givin me all I want is another phone.
Customer service is telling me I am going to have to purchase a new phone. I feel why should I have to purchase a new phone when Sprint should exchange the phone for free because I am having so many technical problems. It has also come to my attention that everyone who has an IC902 is eligable for and early upgrade before the 2 year contract is up because these phones have so many problems that they can not fix. I have spoken to Sprint employee that have the same IC902 and she said she is on her 5th phone. All I would like is a better phone free of charge.
These problems that the IC902 has made me miss a lot of calls and the phone is very fustrating. No one wants to spend 3-6 hours in a Sprint store on a phone they can not fix.
Steve of Vista, CA October 20, 2008
We have a simple family plan with Sprint, they have overcharged our account every month for the last year. We continually have to call to get them to reduce the statement and refuse to pay them until they do. While they are waiting for the payment they alter my phone so that the only calls I can make are to Sprint. They have over-charged us as much as $300-$500.
The monthly financial implications are obvious and continual shut down of the phone can be dangerous or may hurt business.
G. L. Groothouse of Ft. Pierce, FL October 20, 2008
I reported three months of worsening problems and requested termination from Sprint. A Sprint CSR decided the problem was my hybrid phone and would send a new and better phone (a PRO 700), at no cost to me. The phone arrived but could not be activated. This required more than five hours of calls over several days to various Sprint departments....They still have not been able to activate the Direct Connect option. This option has been part of my contract for three years.
They then offered a third phone, which the tecs agreed should have been the type sent in the first place. I was asked me to call the Sprint Returns Dept this morning to request a Return Check for the Pro700. The person who took my call and information finally admitted that she could not forward a return on a PRO 700 and that I would have to re-navigate the time consuming queing system of Customer Service.
Conversations with technicians (witnessed), who admitted the Sprint network has almost no coverage in my area apologized for Sprint saying this is common. This explains why I continue to have so much trouble. Somedays, when I drive into town, my phones lights up with a dozen messages....some three and four days old. Sprint deceived me when they sold me a service that they knew would never work in my base area. I intend to report this to the FTC and the FCC also. They have taken my money for years.
With the economy being what it is, I have lost several months of business, all the while paying for a service that is only partially usable and not per contract. I have spent more than 5 hours on the phone over the course of three days and can't take anymore. I told the last Sprint contact to forward this fiasco to a supervisor and have that person call me.
Annmarie of Union, NJ October 20, 2008
Dealing with sprint has become an absolute disaster! I never pay my bill in full....(im a single parent that FIGHTS for childsupport on a weekly basis) I speak allot to service reps at sprint. I have made arrangments to pay the bill off only to find I have had my service turned off! This happenes AFTER the payment plan has ben established AND at least one payment made!
The assure you everything is taken care of and a day or two later, they are saying they have no idea what im talking about! They DO NOT speak with each other! One rep tells you one thing and then another says thats not how sprint does things! I cannot keep it straight! Im done with sprint!
Peter of Walden, NY October 16, 2008
I am not getting the service I pay for, $89,99 a month, I get dropped calls no service in areas where I had service, when I speak to someone from Nextel about the sevice I'm told there working it, I have been told this for the last 4 years and nothing is done.
I pay for a primeum service $89.99 a month before taxes in which i work hard for and a sub primeum service
Cheryl of Weymouth, MA October 15, 2008
On 10/2/08 I received a text message from a pharmasutical co advertising drugs at a discount. My phone has text messaging, but I don't use it. I immediately called Sprint to report unwanted text messaging and they said the only thing I could do is block my text messaging capabilities. My complaint is that I was charged $0.15 for that unwanted message and now my privledge to use texting is now gone. My number has been registered with the national do not call registry for a while now. To me this is an unfair practice and should be investigated. I was told this situation was unfortunate, but I had to pay for the message.
It's only $0.15, but it's the principal. For someone else it might be more. With all the technology, why can't Sprint collect the $0.15 from the company that placed the text message.
Martha of Merida, OTHER October 15, 2008
Start sending reports to your state Attorney General of over charges from Sprint PCS. There is a pattern of onging fraud that must be stopped. It took more than a year to get Sprint to stop charging me for service I could not use because I now live in Mexico. Last month I was again assured that the contract was cancelled, charges were reversed,etc. Today I received notice that Sprint PCS again charged my credit card!
Enormous loss of time and expense in trying to pursue this matter. Economic loss also.
Esther of Spokane, WA October 14, 2008
Have 2 phones for grandchildre for the past 4 years, CONTRACT EXPIRED OCT/2008. I asked to have the phones cancelled as of contract expirey, but they will not cancel until the past due is paid. How can we pay the past due if they continue to charge us. The phones have been disconected for atleast 2 months, but continue to get charges.
My daughter and grandchildren moved to Canada in July where they have to pay high roming fees and do not use the phones. My daughter has sent payment but until all past due is paid (including fees charged after phones disconnected and contract expired) they will not terminate the contract. They have sent in to collection agency (Nick at NCO)who is harrassing me and telling me that he knows I have credit cards that can pay off the phone.
We are willing to pay the past due, up to Oct. 1, but not the charges they are continuing to charge. Also, I did not think collection agencies can threaten people and suggest they use their credit cards to pay off balances. My daughter has sent payment directly to sprint. But because she is in Canada it take 1-2 weeks to arrive by mail.
$100 or more in extra fees, stress and anguish.
Barbara of Gahanna, OH October 14, 2008
i ordered 2 new phones from sprint it was to buy one get one free when i got my bill i was charge the full price for the 2nd phone i called and tryed to work this out with sprint but they said to bad i had to pay for both phones or return them. I have the emil address for the person that told me the 2nd phone was free but no one at sprint cares i have tryed to get them to contact this person but they refuse. It was just 2 months ago they over charged me 600.00 and when i called they again said to bad i kept calling until i got someone to help me and was given a credit. please help me. thank you
Dustin of Atascadero, CA October 14, 2008
While experiencing poor service and suspicious added charges, I cancelled my service.
Was charged $200.00 termination fees for three phone lines.
Lori A. Vitti of Naples, FL October 10, 2008
On 08/27/08 I went to Sprint online to check out their svcs. I found a package and phone for a reasonable fee. You were required to provide personal information including a credit card #. Tht total 1-time charge on the receipt was free with the notation that a rep will contact me for add'l info to complete the order. I rec'd a recorded message and called back. At that time the rep told me there was a $100 deposit required which I did not have. I told them to put the order on hold and when I had funds available I would call back to activate.
On 8/28/08 I rec'd another phone msg to call and complete the order. On 8/29/08 there was a check card hold of $100 on my bank acct. This debit was unauthorized. I immediately called Sprint and after 45 minutes on the phone Curtis (the rep)out of Bethlehem PA told me he had stopped the shipment of the phone and had the check card hold cancelled.
On 09/10/08 I received a statement in the amount of $171.94 with a past due balance of $100 due immediately. The 71.94 was for partial month service and next month advance billing. I immediately called Sprint and spent over an hour trying to get this resolved. The rep V30 did not see anywhere on the account that the phone was shipped and supposed removed ALL charges and cancelled the account. I told them to remove all my information from their system and that I wanted to see nothing from Sprint in any way shape or form.
Today 10/08/08 I received another bill for $2.26 because once again things were done incorrectly and still had the account open. I spoke to their fraud dept. and all I got from them that it is now cancelled all charges reversed and I will not be getting anything from them and that I didn't matter that all this was not supposed to happen to begin and the attitude so we made a mistake.
Julie of Atlanta, GA October 7, 2008
We were trying to add another phone to a family plan. On four separate ocassions we were told that we could 1. Add another line to the plan 2. Add a PDA device to the plan if we bought a separate data plan for that phone. After the phone arrives, we try to add the line and are told that we cannot do that.
We are giving a list of other much more expensive options though than what we were originally presented. These options were also presented AFTER they ported my # from my previous cell phone carrier, and so now Sprint owns my cell #, but I have no plan, since they won't release the # to my previous carrier for another 24hrs.
Economically I'll have to get a new plan with some carrier for a lot more than I was paying before since I moved from an old plan, but cannot get the plan that was originally agreed upon with Sprint. Also, due to the number porting I'm phone less for atleast a day.
Anna of Plains, GA October 7, 2008
I lost my cell phone and sent an email requesting to terminate my service and establish a payment plan to pay out my bill. At this time, I finally received an email that stated that I could not terminate my service until the $185 bill was paid in full. Now another months service has been added to the amount due.
At this time, the bill is continually growing and no one can give me a total amount to get out from under the contract that will formally expire in May of 2009.
Karen of Boulder City, NV October 6, 2008
Signed an agreement stating monthly charge will all services would be 126.00 a month, starting 7/2/08, with all fees being eliminated because we renewed with Sprint. I have been overcharged since then and have gone around and around and it still has not been corrected!!!
Financial disaster, physical illness.
Elaudys E. Garcia of Brooklyn, NY October 6, 2008
When I checked my credit report I noticed a collection agency by the name of: Harvard Collection, who were trying to collect on Sprint's behalf, the amt they say I owe $353 which has been past due for some time now, This is how I found out that Sprint has me as a delinquent customer in their records. They apparently have my SS# and my name but under a completely different address, I've lived in Brooklyn my whole life and can actually prove it pretty easily but the address they posted in my credit report is a New Jersey address. I've have never owned a sprint phone or service so this is very confusing and stressful for me.
Getting a loan is almost impossible and my credit score has gone down tremendously.
Andrea of Brooklyn, NY October 5, 2008
From the beginning of this year,I have been getting international calls on my bills that i have not made. I called up the fraud department and they constantly claim that there is no fraud. I do not make international calls and do not know of anyone internationally. They tell me i owe 1400.00 for these calls but the plan that i have with sprint is 109.00 family plan & The most that i pay monthly is 134.00.
Each week I call up to find out why i have to pay for something that i did not use and keep being transfered from billing to customercare back to fraud. This has been going on for the longest and i am getting tired and would like to know if i have a case against sprint. They turned my phone off until i pay this bill of 1400.00 and change. Can you please help me.
Anne of Columbia, MD October 5, 2008
Sprint refuses to refund me $673.91 in overpayments on a canceled account. I have made repeated requests for over a year for a refund. Sprint sends me a monthly statement for this canceled account with a note showing that there is a credit on the account in this amount. Now they are asking me to send them proof that I actually paid this amount even though the payment dates and amounts are shown on my statements. Despite my frustration, I spent hours pulling this documentation together in order to fax it to the number Sprint provided me. When I attempted to do so, a recorded message came on that says This number is no longer in service. I continue to pursue this refund.
Credit rating affected because I am unable to meet my monthly bills, emotional anguish, hours and hours of time lost in pursuit of monies that are rightfully mine. Still no resolution for a matter that began in 2006.
Lasheba of Brooklyn, NY October 4, 2008
As of August 2008 I've been having problems with my LG Rumor phone, I've constantly went to Sprint via phone or into the store to have my phone repaired which it could not be repaired for the problem of it shuts off and on. Each time Sprint replaced the phone for the same make/model it continued to have the same problem.
Sprint refuses to give me a different model and also informed me that if I want a different model then I would have to pay the difference plus a $50.00 deductible for their faulty phones which I feel is unfair and if I do not then I will be stuck with a phone that shuts off and on.
William of North Patchogue, NY October 4, 2008
in april of 2008 was cancelling service with sprint after numerous talks with them that were supposely in the notes they keep they gave me a free phone for not cancelling.as iv'e had the same plan for 6yrs with them.i cancelled service with them as of 07=08 they are charging me with early termination fees yet when i asked them to prove that i agreed to a new contract they could not do this.i also told them that before a representative gets on the phone there is a recording that states they record conversation i asked for proof and they will not submit to anything i refuse to pay early termination ..
Jim of Prestib, WA October 3, 2008
According to customer service at sprint, even though a bill that is dated on the 1st, but not received until the 3rd of the month is still considered a late payment because due date has passed. This should be considered as fraud. How can you be late on a bill when you receive it late? According to them, they still consider it as an overdue bill. Just wanted to let people know about their practices.
Joel of Lansing, MI October 3, 2008
Sprint has secretly dropped the Telenav GPS from the old Sprint Powervision Package. I have had Sprint PCS for 18 months out of a 24 month contract. I have had the Telenav application since day one and have used it all over the country. Then suddenly on Audust 28th 2008, it no longer worked and I got a message that said I could pay $2.99 for one day's use, or add it back to my account, but I would have to extend for another two years.
When I called Sprint customer service they claimed that they had no record of me ever having the service, and that it has never been offered with the old power vision plan. They also claimed that if I had been getting the telenav application that it was either evaluation (for 18 months?), or a technical error. Then another customer service rep claimed that I started an evalutaion period of the Telenav app on august 1st and that it ended on the 28th. But the Sprint web site clearly statees that the Telnav evaluation period is only one day. Sprint customer service claims that there are no records of me ever accessing the Telenav GPS system, despite the fact that I have used it extensivley all over the country while traveling for my job.
I have lost access to a application that I was paying for in the price of my PCS package. But my bill has not gone down. In fact it has gone up every few months. I think Sprint is pulling a scam to either trick customers into adding the service back to their accounts and in the process unkowingly commiting to a two year extension of their contract.
Binu of Rosharon, TX September 29, 2008
Sprint made an agreement with us so we would stay with them. They have not honored the contract. First couple of months I complained and some of the offers were honored. Then as months went on my bill increases by a few dollars. A year later, in a two year contract, they now can not figure out what was originally offered. Since June they have billed me wrong of over $20 to $30 dollars and don't know how to correct it. We would like to pay things off and cancel, but they are tell us we have to pay a $400 cancellation fee.
Wanda of Turner, OR September 28, 2008
I bought 4 phones in May and immediately sent for the rebates. In August I got a reject on the rebates. I called and they said I hadn't sent in the proper forms. I took the forms again into the sprint store and had them fax them in. I got another rejection a week later. I called and they said they fixed it. When I check on line on August 7th, it was approved. But it has never gone past approved. It has never been mailed. They just tell me to wait until it is mailed. Another one told me I was past the deadline date and I would not be getting it.
I am forced where I live to go with Sprint at this time no one else has any coverage here. I will have coverage by my old carrier T-mobile by the time I must renew Sprint. I wont be renewing. I wont ever see the rebates worth about $200-$250.
Barry of Livingston, TX September 26, 2008
We've been paying $60/month for an internet line contracted by Internet-in-Motion to Sprint. We own an RV and Internet-in-Motion based in IL and Camping World installed the antenna and gave us a contract for $60/month so we have internet in our RV. After hours and hours of not being able to get internet service, we gave up and figured we'll just pay it until our contract expires in Nov and dump them.
We took a small trip to Canada for 6 weeks in July, never got any internet connection the entire time we were in Canada, but Sprint has the nerve to send us a bill of $4,500.00 for roaming charges. We can't pay this! They won't talk to us; now they sent us a collection notice. When can we do? We are retired seniors and don't even have this kind of money. Where can we go for help?
Collection agency said they will ruin our credit.
Derand of Fpo Ae 09557-1615, VA September 25, 2008
I am currently station onboard USS Nassau. I have been with Sprint for over a year. Within that time I have had problems with my phone (Treo 700p) not working properly and not receiving the services I was paying for. I took my phone to the Sprint store and they gave me a number to call. I call the number and then was told to go to another sprint store. I did as told and the store took my phone for a week without giving me a replacement. I was finally called back to the store and giving a refurbished phone. I event started having the exact same problems with this second phone.
Well before I could go through the same motions again I had to deploy to Iraq, so I had my phone placed on Sprint's military suspension plan. It was explained that once I returned I could call and have my phone reactivated; keeping the same number, same plan and without renewing my contract. Well once back I call and had services restored. Without my knowledge my contract was giving a two year extension. I found out about the extension by calling to report that my phone was having the same issues again and I was paying for services my phone wouldn't allow me to use.
The operator told me that nothing could be done other than me paying to upgrade my phone and get at new contract(mind you my contract was already wrongfully extended). I explained that I had the same problems with my phone before and I did not want it anymore. The operator told me he doesn't do that and that I would have to the store again. Ultimately I will have to buy a new phone and extend my contract on top of the months I have paid for services I was not receiving
Over payment and unable to use my phone. I am a Military father. I depend on my phone because I have grade school children (one with asthma) that get I have to be in contact with incase of emergencies
Patrick T. Moran of Yorba Linda, CA September 25, 2008
I moved away from an address 5 years ago and shut down the primary telephone line. Unknown to me the long distance company (separate from the local) keep billing my company (I'm the owner and this was a home office fax number) and my accounts payable person kept paying it thinking it was part of my Cell phone long distance with Sprint as well. Recently I noticed that the bill never changed and that was a Red Flag for me so I wrote them a letter stating that I was confused about why I was being billed the exact amount everymonth and why was there no Phone Number on the billing? Only an account number. They responded that it was the number that I had shut down 5 years ago but they could only credit me back for six months and that the account was now shut down. They would send me a refund within 30 days.
Well instead of sending the refund they started billing me again, only this time they were deducting the billing from the credit they were supposed to have sent me already. I called this time only to be told that they would recredit me again and send me out the six months worth of credit, but I would have to contact them in one week to make sure it was done correctly. A week went by and I got the same story on the phone - it's now been shut down and you need to wait another two weeks to make sure it went through the system correctly. I'm tired of their game and just want this to be over.
They billed me for services that were impossible to deliver as they are given notice when phone lines are shut down as that number gets reassigned and everyone in that business knows it. I figure they charged me for $850.20 of service I never received.
Cory of Levittown, NY September 24, 2008
I contacted sprint by mail and phone several times. Their collections department calls me 6 times a day and they can't even help me with the problem. They said they are calling to collect. I have got several letters from Sprint saying they will send me to collections if I don't pay but I have been sending a payment every month. I told sprint I will pay $25 a month until I get a written letter saying they will credit me $200.00 for the early termination fee and (thus far) $19.20 for minutes used from my new service from their collections department calling me 6 times a day (.40 cents x 48 minutes as of 9/24/08).
I have repeatedly asked Sprint to send me a DETAILED statement telling me what I owe and why I owe it and a copy of my wireless contract with my legal signature on it. I never signed a contract with Sprint when I got my cell phone. Hence, I am not legally binded to an early termination fee. Sprint has failed to respond.
Want a refund on my bill of $219.20 for the early termination fee and cell minutes used (from sprint collections calling my new wireless number valued at .40 per minute)
Rohit of Santa Clara, CA September 24, 2008
I signed up for a wireless card and under the contract I was suppose to be given an 18% corporate discount. Spring bills begin pouring in and I would never get the discount. I would have to call every month to get this discount. So I began to pay only how much I was suppose to give, but then they began threatening me to get the collection agency involved.
Every time I called, they assured me it would not happen again...and it has happened every billing cycle. Time consumed every month at least 30min and not to mentioned the frustration
Andrea of Seaside, CA September 23, 2008
We have had sprint for many years with many problems with billing. Now we have recently moved and we receive no service (I mean absolutely zero cell service) in the entire county. We have recently been told by our home association that this is a dead zone for sprint. My husband and I have not been able to complete one successful call since we have moved here, and most of the time we can not even place a call to begin with.
We were told by sprint that lowering our plan to less minutes would consequently lengthen our service plan which we obviously do not want to do. We are now currently paying $150.00 a month for service we can not use. We would like to break our contract with no penalties as we are no longer with in the companies service area.
We are paying $150.00 a month for service we cannot use and $45 extra dollars a month to put in a land line to make phone calls. My husband is in the Military and is required to have a functioning cell phone so we need this issue resolved immediately.
Judith A Sears of Durango, CO September 23, 2008
Defective phone since purchase in February 2008. Have spent over 30 hours on the phone with tech support. They said they were replacing the phone a month ago after not being able to repair the software problem. This morning, they told me I had to purchase a replacement, at my expense, and that I could live with their decision, or canel service and pay a pre penatly fee. The phone has software issues, the replacement should have been here a month ago, and now I pay a bill for something I can not use.
Tom of Blue Springs, MO September 22, 2008
3 month ago I bought a Sprint Instinct. I finally got the Data Services connected last weekend. Now that I see what this phone DOES NOT DO as advertised I want to return it. They tell me that my 30 day period is up and want to continue to charge me $70 a month for a piece of Junk that does not work and lays in a drawer. Anybody else considering a Class Action Lawsuit?
Amber of Cincinnati, OH September 17, 2008
I have only had Sprint service since May 2008. It has been the worst service ever! My husband and I have been through a total of 5 phones. And it's not like we damaged them! It was the actual phone or network that wasn't working! The range is horrible, the DC doesn't work half the time, the text messages take several hours to receive. I have contacted customer service many times, just to get no results. This past attempt, I was on the phone for over an hour and a half, and transferred four times.
After repeating my issues to every person I talked to and explained that I was ready to cancel my contract, I was told a suprviser would return my call within four hours. To no surprise, noone called back. I finally got a call back the next day, just to sit on the phone for another hour and a half. They are trying to say that I need to pay for two new phones. I feel I shouldn't have to pay something that is not my fault. Now I have to wait for someone to call me back again! My recomendation to potential future clients....... DO NOT CHOOSE SPRINT!
Robert of Fort Mccoy, FL September 17, 2008
My contract ended July 22 2008 at midnight which is technically July 23 2008. My phone number ported over on July 23rd to a new company. For 2 years Sprint had no problem billing me. Sprint has my email, home phone and of course my cell phone #. Sprint also charges a month in advance. So, technically when I paid June bill it would pay for July. We never received a bill or phone call or email in reference to owing 1 cent.
The past few weeks I was getting a message left on my home phone please hold. well I wasn't home and could not answer. so I searched the phone number and it came up a landline and no one ever answered..I was home yesterday and was able to answer the call to find out it is a Collection agency for Sprint..very upsetting. Sprint turned me over to a collection agency and they never tried to contact me..
After talking with 4 different Sprint people within an hour and a half--Srint had mixed my physical address with my P.O. Box..no error on my part..Sprint faithfully mailed me a bill for 2 years but the final bill they screwed up..and all they can say is do you want to pay this bill today. They claim of the $144 and change, I could pay only $44 to resolve this issue..of which I did pay.
not sure yet. I will have to watch my credit.
Colleen of Lakeland, FL September 17, 2008
Been with sprint over 10 years the last 2 years nothing but problems with billing dropped calls have had to call them every month for the last 2 years. Agents lying very unqualified. The latest is a year ago I moved into a mobile home which I have problems with reception in March I called and the said they will send me a new phont. So they sent me a cheaper phone then what I purchased a few months ago after screaming they upgraded the phone and said I shouldnt have any more problems they have a very good reception. I have added roaming on my phone and sprint to sprint free.
This last month my bill was over $300.00 and because I have roaming it picks up in my house and I am having to pay for all sprint to sprint which is suppose to be free. The cannot provide me service and they will not let me cancel without penalty even though they cannot proved service in my home they suggest to add more to my plan. What can I do
Frances of Hauppauge, NY September 13, 2008
I have had an account with aprint for several years. 2 years ago I added 3 more phone numbers to my account on a family plan and allowed my grandson and 2 of my children the use of the numbers. I pay the total bill. The account and all the numbers have always been in my name. In the 1st week of July of 2008 I decided to take the use of one of those numbers back from my daughter and called sprint to tell them I wanted to temporarily suspend the use of that number, but I did not want to terminate it. I also told them I wanted to change my pin and security question and under no circumstances was my daughter to be allowed my account information or the privilege of reactivating that number and I wanted my acdcount red flagged against this to prevent identity theft.
On July 10 Sprint allowed her access to the number and portability to not a new carrier but toa new account under her name with them, even though the number still belongs to me. They then turned around and charged me a $200 termination fee. I explainerd that they breached my contract and that I had read the FCC ruling on portability and they can't do what they did. I was then told that anyone can get into my account if they have information on me can go to a new carrier and take the number away from me and that sprint has no control over that because it is done by computer. The problem is they are the new carrier.
They are carrying the $200 charge on my bill and claiming it is a overdue charge and restricting my service. They also refuse to waive the termination fee or get the fee from the person who they know did terminate the service without my knowledge or consent, even though I did not terminate the service. Don't I have any rights as the owner of the account?
Maira of Springfield, NJ September 13, 2008
I've been having problems making and receiving phone calls with my sprint phones for quite sometime now. I called sprint numerous times to try and work out a solution but the issue remained. I was promised no early termination fee (ETF) by several customer service reps because of low coverage in the area where I live and sprint cannot garantee adequate service if I'm indoors or under a tree. A trouble ticket was created on various occasions but the service was still very poor.
Sprint charged me 750.00 total on ETF for 4 out of the 5 lines I had on my sprint account. on top of the ETFs there is a charge on my account for $106.99 + 10.00 for a piece of equipment that was promised to me for free.
sprint has not kept up their part of the agreement. I have been a sprint customer since 1989 and sprint had not provided me with adequate service as promised. they (sprint) also has not kept up with their promise to not charge an ETF. Now I'm concerned that they will report these charges to credit bureau or collection agencies. I refuse to pay such charges when i was promised by several customer satisfaction reps that I would not be charged.
Maira of Springfield, NJ September 13, 2008
I've been having problems making and receiving phone calls with my sprint phones for quite sometime now. I called sprint numerous times to try and work out a solution but the issue remained. I was promised no early termination fee (ETF) by several customer service reps because of low coverage in the area where I live and sprint cannot garantee adequate service if I'm indoors or under a tree. A trouble ticket was created on various occasions but the service was still very poor.
Sprint charged me 750.00 total on ETF for 4 out of the 5 lines I had on my sprint account. on top of the ETFs there is a charge on my account for $103.99+10.00 for a piece of equipment that was promised to me for free.
sprint has not kept up their part of the agreement. I have been a sprint customer since 1989 and sprint had not provided me with adequate service as promised. they (sprint) also has not kept up with their promise to not charge an ETF. Now I'm concerned that they will report these charges to credit bureau or collection agencies. I refuse to pay such charges when i was promised by several customer satisfaction reps that I would not be charged.
Elyse J. Krupnick of Mountain View, CA September 13, 2008
I went to the Sprint store to see if I could get a plan that wasn't costing so much. My bills have been running $150-175 each month. I don't use my phone except to have it available in case my daughter has an emergency. The representative switched it to another account that would cost less after looking at my bill. This month my bill was $260++. I feel ripped off and that Sprint had sold me a bill of goods. I called to cancel my phones and was told that it would cost me $200 for my daughter's phone and $150 to terminate mine. Is there anything I can do?
As a single, retired mother I am having to watch expenditures and these penalties are impacting our medical costs.
Jennifer of Lexington, SC September 12, 2008
I was charged an early termination fee after being a customer since 2003. This fee was not prorated, and their customer service was horrible. I spoke with several people who could not get into my account, then had to go to a Sprint store and they still couldn't get into my account, then had to call several more times and still couldn't get into my account.
Come to find out this was in their error, and they didn't offer to cancel the early termination fee, rather give me 50% off due to my unhappiness. I will never do business with them again, and haven't had such poor customer service like this. They offered to see if they could help me further, but never followed through. Before this experience, I exchanged e-mails with them for a month and no one ever followed through. I just want my early termination fee back.
Robert of Dorchester, MA September 12, 2008
i called sprint on different occasions to explain the poor service in the area of zip codes 02119,02122,02121 with my cell service. Alot of dropped calls and direct connect not working for periods of half an hour. no communication to my son, the reason i got him a phone. they trnsfered me to a supervisor who never called me back.
Paul of Philadelphia, PA September 11, 2008
Failure to rectify discrepancies in my cell phone bill. Failure to give adequate service.
$400 termination fee because i will not stay with their horrible service.
Glenn of Wis Rapdis, WI September 11, 2008
I am a contractor and rely on good communication to conduct business. Salesman sold me a phone that worked poorly compared to other peoples phones in the same environment. (dropped calls, not locating roaming towers) I dealt with this for one year. It became a joke with other contractors on job sites that if I would reach for my phone to make a call, anyone that was near me would hand their own phone to me because they knew mine would probably not work.
Finally I became very persistent with Sprint customer service calling and emailing everyday spending hours on the phone threatening to move to another cell phone company if I could not get better reception. One rep tried to help and sent a industrial nextel phone but it wouldn't work on the sprint towers. Another week went by with now very angry phone calls. Reps promised to call back with solution to this new phone not working. NO ONE EVER CALLED BACK!
With my persistence and by chance I was connected to a young man in Canada that was very knowledgeable and determined that this new phone I was sent would not work on sprint towers. He then proceeded to guide me to a phone that would work well. problem solved right? WRONG! Now I was being charged for two new phones and no one at Sprint seamed to be able to complete a return authorization. Now they try to take on late fees and unauthorized charges Etc.
It will probably be another year before they figure it out. And I'm sure it will mean more Sprint Customer Service phone time before it is resolved Their are better cell providers than Sprint! Use them!
Lost sales leads. Lost work hours dealing with problems.
Luis of Lakeside, CA September 11, 2008
Network Busy, network busy, network busy, I have been getting a lot dropped calls due to netowrk busy, I work for a major phone co. and i have never heard of network busy during regular time, no major accidents, hurricanes or anyhing that might cause the network to be busy, and who will pay for those droped calls? Most likely it will be me, the consumer, it is riduculous that i am getting dropped calls during a normal day, it's no wonder SPRINT is loosing alot of customers, and i hope they still do, cause their network is horrible. If it weren't for he termination they charge, i would go cancel right now and switch over to AT&T or Verizon and tell them to keep there horrible network and phone and walk out!!!!
Richard of Issaquah, WA September 10, 2008
I had an original contract for 2 cell phones which had expired. I had later added an additional phone (advertised 9.99/mo) as family plan using the same plan (same expired contract). I have recently switch service provider and cancel Sprint service. Sprint has unilaterally charged me $200 for termination fee for the added phone service.
I had contacted Sprint prior to switching to verify that there would be no termination fee. I was told there would not be any termination fee as my contract had expired, but the billing is not the case. I was charged $200. I had also contacted Sprint, Customer Service, to request the removal of the fee but unsuccessfull. I did not signed any contract or told of the fee, or any fee at the time of the added service under the same expired contract.
John of San Diego, CA September 9, 2008
After several months of billing errors, not receiving my bills and bad cell service I switched my account over to ATT. Apparently I had a balance on the account when it was switched over but I never received the bill (this happened a couple of times throughout the time I was with sprint). The first notice I get is a letter today from a collection agency!
So I called the collection agency and ask them what the details are of the bill so that I can justify paying it. I was told by the collection agency rep that they did not have access to that information and that I would have to call Sprint.
So I called Sprint and after being switched from person to the next and 1.5 hrs later, the sprint rep tells me that there is nothing they can do other than TELL me what I owe. I asked for a copy of the bill and they said they did not send bills for accounts that are in collections. So as the best I can tell sprint doesnt send bills (or even call) and then they wont send me a bill so that I can see what the charges are AND have a copy for my records. I ended up hanging up because it was like talking to a brick wall. I then logged onto thier website and requested a bill. Lets see if I get a response from that.
My credit score is very good and very important to me. I am not the type of individual that doesnt pay my bills, gets sent to collections or even carries a balance on a credit card. Having this strike on my credit report will be a huge blemish on an otherwise near perfect credit score.
Jeff of New York, NY September 8, 2008
I have had a nightmarish experience dealing with Sprint's inadequate billing and other crummy services and operations. I am an attorney and i would like to hear your horror stories about Sprint as part of my investigation.
Ms. of Evanston, IL September 8, 2008
Unprofessional attitude, attempted to make transaction difficult. I entered store to file an insurance claim for a lost or stolen telephone. Insurance was on that telephone but he insisted in putting up barriers. But still attempted to make sale with another customer - that customer walked out.
Lost period of communication.Still no telephone.
Mike of Campobello, SC September 5, 2008
i had insurance on cell phone, it is on my contract, but when i went in to file a claim they are saying i donot have insurance because they didnot put it on my bill which was there fault no t mine. now they will not replace phone and honor contract and want to charge me a fee of 300.00 to get out of contract.
very rude, no customer support, said there is nothing they can do
Jeffrey of New York, NY September 5, 2008
I recently terminated my cell phone service with sprint to move to a different provider. When I received the last bill there was an early termination charge of 150 dollars. I called sprint to question this since I had signed a 1 year extension to my contract over a year ago.
Sprints response was that it was a 2 year contract that I signed but refused to provide me any proof of this (contract, signed agreement, etc). I was told it was there policy to not provide contracts to their clients. I think this is crazy since it gives them the power to blindly charge these fees.
I will either have to pay the 150 dollars to sprint or hire an attorney, unfortunately the latter will be much more costly.
Art of San Pedro, CA September 5, 2008
i got my phone and contract back in febuary 06 with the 2 year contract. later on i realised i neded more minutes because i kept going over and added about two hundred more minutes to my plan! my two year contrct was over in febuary of 08 and i tried to cancel my contract and they said when i added more minutes that they extended my contract.
also i pay for the insurance on my phone every month, and i bought a 300 hundred dollar phone. when my phone broke i took it back and they said they could not fix it but my insurance would cover it. but wat i got was a cheap basic 50 dollar phone that was refurbished wich i think is rediculus.
also the amount of my bill changes every month i dont go over my minutes or texts i keep track of all of that. they just seem to add charges into my bill!
Annette of Bryans Road, MD September 4, 2008
On August 26, 2008, I satisfied my broadband bill for $98.84. However, during that day, I never received internet service to access my online classes. I contacted Sprint and spoke with a representative, Adam. Adam informed me that Sprint was having technical problems. He said to access the internet again in an hour and the service should be up and running. I tried to access the internet for the entire day and days after with no avail. I continued contacting numerous representatives (Keith/Brandy); explaining that it was imperative that I have effective internet service in order to be accounted for in my online classes.
Thereafter, the representatives continued to tell me that Sprint was still experiencing technical trouble. After, growing iterated for not being able to access the internet for my online classes, I demanded Representative Brady to cancel my contract with Sprint on August 27, 2008. For this reason, I should not be responsible for paying the early disruption fee ($200.00) since it was no fault of mines. Sprint is already charging me for the September fee, which I think is unjust. Sprint failed their obligations of providing me with active service as a customer. Therefore, I should not be held accountable for the interference.
As a Sprint customer, I felt abandoned for not receiving adequate internet service at a critical period in my life. Due to this discontentment, I was forced to attain internet service elsewhere in order to be effective in my online classes. Sprint/Nextel use to be my number one wireless company; but now, Im not so sure. If this ordeal had never happen, I would still be a Sprint customer to the end of my contract.
I was able to access my online classes, fail behind on classes, and was forced to seek internet service else where.
Sharae L Green of Buffalo, NY September 3, 2008
I had been a long time customer with Sprint. Last April I became unemployed and I spoke with the representatives with Sprint, explained my situation and asked if I could temporarily turn my service off until I was able to get on my feet. They agreed, charged me 5 and change a month for two months then sent my account to collections. I paid collections close to 500 dollars and they still want me to pay another 800-900 for disconnect fees.
I didnt want my phones permanently disconnected. I only needed time to get employment. Putting food on the table for the six children I have takes preference over a cell phone I cant use.
My credit is completely shot. I cant even get a furniture loan to buy new beds for my son. I receive phone calls from 8am until about 9 pm continuously every day. The last time I spoke to the nasty representative I told them I would contact consumer affairs. She told me what was the point you guys werent going to help me. I would rather hear it from you.
Connie of Carlsbad, CA September 3, 2008
I kept calling sprint for years that we couldn't get service at our local beaches on our sprint services. Thats only two miles away from our house. If we needed to call 911, we would be out of luck. unless use someone else phone that did have good service.Of course they added that the service was working fine on their systems, but on our side the service sucked. They also kept us with them because everytime one phone stopped working, we needed to replace it and then our service contract would be extended for more years. I finally got feud up with it and switch to verizon and sprint will not let me out my cancellation fees. I will not pay them, since i stayed with too long as it stands.
$1000 plus or more money to keep them from putting it on my credit report as non-payment for seven years. I don't think they should able to do this to their customers that tried everything to stay with them as loyal customers.
Kristen of New York, NY September 2, 2008
I purchased a phone with sprint in 2006 and agreed to a 2 year contract. In September of 2007 I upgraded my plan minutes, however I was not notified that an upgraded plan means a new two year contract. I am a student in college and the phone bill has become a financial burden for me. I am trying to cancel the line now in September of 2008 when my contract is SUPPOSED to be up but they are threating to charge me a $200 late fee. I do not have time in to take on a job to pay this bill and the $200 is too much for me. Now I am stuck in a bind.
Sprint is offering to let me suspend my line for 6 months at $5.95 until I can start using the phone again. I will not be in the country. All I want is to rid of my line in the agreed 2 year time period which is now. Any help you can offer is highly appreciated. The $200 they are threatening me with is what I am using for my books!
I cannot afford the phone.
Latresha of Philadelphia, PA September 2, 2008
They never credited my entire deposit($300.00). They changed my contract date and falsied records stating that I changed my plan. They have added extra charges on alomost all the monthly statements.
They have asked me to pay for services while they have had my money over a year. They told me that was in the agreement if Iwas late. However they have never sent out a contractual agreement the service was set up over the phone
Darla of Murrieta, CA August 31, 2008
Called a few months ago to cancel two phones on the plan that I did not need. The gentleman I spoke to said I could have both of those extra phones for free if I wanted to keep them. I said why not. I got a notice in July that they were changing my plan and each extra phone would be $20. I called to cancel the extra phones and they said there would be a $200 per phone charge to do that. I have had these extra lines for more than three years now. They changed the plan on me.
To pay $40 dollars extra for two phones I do not even need is unreasonable. I think it was a trick to have me agree to have them for free just so they could change the plan later. I am probably going to cancel everything and not pay the termination fees.
Virgil Lee Gibbs of New Braunfels, TX August 30, 2008
I called to ask about the new Sprint phone that would be an upgrade. At the time I asked if there were any phones under contract and the answer was no. We then continued the conversation about the new phone and service that would require a contract. I wanted a day or two to think about it. During that time, I made a decision to go with AT&T because of better service reception at our home. I called to cancel service from Sprint, at which time I was informed that one of the phones (my wife's) was under contract. This seemed impossible as she had had the same old phone for years and never had an upgrade.
But she had called Sprint before Christmas in order to check on the phone upgrade for me. She said, after informing the cs rep that she would think about it, the cs rep abruptly hung up. Perhaps the cs rep took vengeance in the form of a contract. I argued with the Sprint rep saying that I had been assured that there were no contracts on the phone just a couple days prior and that we would not be paying the charge. When we received the bill we were not really surprised to see that now we were being charged for 2 contracts ($200 each) - both of which were NOT on my wife's phone!! Her's was clear. We were also charged $35.95 in Sprint surcharges.
$400 + in bogus charges. In the same bill, Sprint sent an invitation to be a Sprint Premier Customer due to our loyalty! We began with them in 2001.
Mike of Murrieta, CA August 29, 2008
I called them to ask if my contract was up. The gentleman on the phone told me, 'yes' your contract is up for renewal. Can I assist you with that, he said. I explained to him that I had spoken to another carrier and that they were going to give me new phones, as I and my wife have cell phones on this account at Sprint, at no charge if I open a new account with them. I wanted to give Sprint a chance to match this offer, even though they didnt have the same phones, but ones that were similar. Sprint's phone time plans were not as competitive either with the other carrier, but I still wanted to listen to what they had to offer.
So I got off the phone with this guy and told him I would speak with my wife and get her feelings on this decision and get back to him/Sprint. I went ahead with the new carrier as they offered the high end phones, EN-V2 and the Gleam for my wife at no charge! They had a better rate plan as well and we were able to save over the Sprint package. The other carrier advised to not cancell with Sprint until the new phones were activated due to delays in activation once the phones are shut off by one carrier and re-activated by another. So after a weeks time, the new phones were delivered and activated.
I called Sprint to cancell my account with them and they told me that they were going to charge me for early termination of $200.oo per phone line. (*total of 2). I then told them that wasnt fair or realistic and the girl on the phone just laughed. Then I final bill showed up and sure enough they are attempting to charge me for early termination of two months. I tried to talk to them about this and they would not work with me. I told them I would get an attorney to advise me. So thats where I'm at. Can you help?
Now I am being billed for early termination of $200.00 X 2=$400.00. I terminated my account 2 months early per their records of my account. I was a long time client of Sprint. Originally started with Nextel. Then acquired by Sprint and the service has been declining ever since. In fact, a tech advised me that Sprint shut down about 50% of the Nextel towers and the loss phone calls increased rapidly.
Edward of Newport News, VA August 29, 2008
I switched my phone service to Verizon due to poor signal coverage in the 23604, 23665, and 23691. Sprint Maps show excellent to good coverage; however the reality is the terrain...facilities & trees cause limited to no signal and dropped calls. Sprint's policy uses the consumers home address as the basis for coverage, not the surrounding area or place of employment...something that was never presented to me; at least not that I'm aware of.
The result...Sprint has submitted a $600 bill ($200 per line) for early termination.
Lisa of Naples, FL August 28, 2008
I changed my phone plan an was to that the unlimited mobile to mobile is for any mobile phone by 2 different people. my mins went over an i called to find out. the 1st customer service agent i spoke to did not understand why an said that all my mobile to mobiles were not being charged. the next day i called again because i was still having the same issue an they told me that it was only mobile to moblie sprint customers.
i spoke to the supervisor named ed and explained to him that is not what i was told he then said that there was nothing he could do because i was stupid enough to assume that i even told him his website does not say in network mobile to mobile either like other websites do i do not like being called stupid and being told wrong information an have to pay the price for it
i have been wasting my time on the phone with them atleast once a week since july about to many issues an now have a phone bill that is so over my mins that i don't have the money to pay this and if i knew it was only in network mobile to mobile i would of never changed my plan
Lisa of Naples, FL August 28, 2008
I changed my phone plan an was to that the unlimited mobile to mobile is for any mobile phone by 2 different people. my mins went over an i called to find out. the 1st customer service agent i spoke to did not understand why an said that all my mobile to mobiles were not being charged. the next day i called again because i was still having the same issue an they told me that it was only mobile to moblie sprint customers
i spoke to the supervisor named ed and explained to him that is not what i was told. he then said that there was nothing he could do because i was stupid enough to assume that i even told him his website does not say in network mobile to mobile either like other websites do. i do not like being called stupid and being told wrong information an have to pay the price for it
i have been wasting my time on the phone with them atleast once a week since july about to many issues an now have a phone bill that is so over my mins that i don't have the money to pay this and if i knew it was only in network mobile to mobile i would of never changed my plan
Anthony of Bronx, NY August 27, 2008
I received a bill from sprint cell phone Company. Upon reviewing my last bill i was being charge an Early Termination Fees fee of $40.00 and was informed on bill to call to make payment arrangements to avoid bill being sent to creditors. I called sprint to make payment arrangement and was informed that i had 6 weeks to pay off balance. I informed representative that i get paid twice a month and is unable to pay this bill in a timely fashion. Representative reported that bill will be sent to collection agent and bill will continue to inquire late fees on bill.
When i asked about early termination fees and requested it in writing representative could provide information to consumer and informed that maybe i should contact my local government about taxes on ETF. Sprint also stated that they will not take money orders as payment and want to get access to my bank information or credit card information to deduct monies.
Information was sent to collection agency and three major credit bureau. Which will damage my credit score.
Andrea of Pecatonica, IL August 26, 2008
I bought a new cell phone with Sprint. I paid for it on my credit card. Sprint took it upon themselves to credit my account for that month on my phone bill and then charged me the next month for my phone. I called and they told me they would take care of it and it is now 5 months and i am still dealing with Sprint. It was sent to there management team who does not call you back.
I am going to Cancel my service and I am refusing to pay the termination fee as I told them back in April, I was not going to keep dealing with the billing issues. They don't care and don't return calls. I want to file a class action against them for the stress and time I have taken to get the run around from there customer service department!
Esther of Monroe, NY August 26, 2008
I had a debt with Sprint wireless, which was settled with a collection agency Allied Interstate. in the amount of 344.17. They sent a settelement letter which was at the time honored by sprint and they closed this account #936745547. Since Feb 2008 I have'nt recieved any bills or notices regarding this account. On 8/25/2008 I got a phone call from a new collection agency DCI, stating that I owe for sprint additional $196.00, and threatning me to harm my credit if not paid immediatley.
at this point of time I have no bills from niether the collection agney nor Sprint. The collection ageny refuses to answer me properly, just wild statements that if I dont pay they will harm my credit, and they dont care if I recieved a bill or not. Sprint is answering me that they did not honor the agreement of the collection agency, Allied Interstate. By now I have no bills or statements, and they want to extort the money from me. Can I be assisted?
Its a huge damage if they harm my credit.
Dawn of Salter Path, NC August 26, 2008
i bought a samsung phone from sprint, 3months after i bought it --it would not charge so i called sprint and it was out of thier warranty but had a year warrany from samsung- i sent it to be repaired and when i received it back - it would not work at all - and now they will not do anything to help
so i have a brand new 300$ phone that i can not use so needless to say i will not ever buy anything samsung again. now have to buy a new phone
Ronald of Brentwood, CA August 25, 2008
I have open two case's two weeks apart complining about the last two years being billed for New York taxes and Kings County Taxes I guess it's New York. I am also billed for all the California Taxes as I'm located in N California. A month ago I clicked on the taxes and fee's section and saw what I was being billed for. Then I went back for the last year and it's been the same thing. I called two weeks ago and was tols a case would be opened and it would take sevral weeks.
Today when I called in I had the same complaint and they opened my file. I asked if a case was opened. No was the answer but they would open one. I was told that they were doing the best they could but it would take two ot three billing cycles. Sounds like a lot of the similar stuff I've read about Sprint online. Is there anything I can do? I'm in contract with my two phones until Sept 2009. Thanks for any help.
The last bill was $20 in New York/Kings County Taxes plus the Clifornia Taxes. I did cancel a phone and was charged a $200 early termination fee and I guess the taxes on that we higher. Most months I reviewed it was $3-$4 in New York/Kings County taxes.
Steven of Kell, IL August 25, 2008
We are 3 miles from a Cell tower and poor signal or no signal. After several calls and attempts to get answer to our problem, Sprint said the tower is producing only 50% of output. Normal output should be 90%. They say that a check has been done, but no increase in signal strength. What can we do, cancelling the program is now past the 30 day cancellation time, so we are stuck with a phone that I have to go outside to place a call that has a echo and can be dropped at anytime.
Economic, paying for a plan that does not work for us. Emergency health issues with can be a real life and dealth situation.
Rusti of Newnan, GA August 25, 2008
We have received terrible service with Sprint. They continually bill incorrectly and if we did not examine the bill every month we would be paying far more that we owe them. They charge extra for services that are included in our paid package. They charge extra for items that we have credits for. Their customer service does not take care of problems that I spend hours on the phone trying to resolve!
I am being charged fraudulently for services that they are supposed to provide per my contract that they want to charge me $200.00 per phone to get out of. I am very unhappy with Sprint service and feel I should be able to discontinue service with a company that is not providing me with the services that I am paying them for. I have spent countless hours on the phone each month trying to resolve the billing issues. I do not have the time or money to continue with Sprint.
Carolina of Antioch, CA August 25, 2008
I entered into a 2 year contract with SPRINT, that was OVER 2 years ago, and every time I make any slight adjustment to the account SPRINT renews the contract and starts everything over. They have charged me for downloading games and such on a phone that has had no battery in it for 2 months. I want out of this nightmare contract, but was told it will cost me an additional $400.00 to 'opt out early'. I just want out.... without them extorting more money from me. How do I get them to stop? I should only have to pay for this last month, so I can change carriers.
They have charged me for going over the minutes when I am on the phone with THEIR customer service center. I can not afford to keep them as a carrier, as I have a new baby to support. I am constantly stressed over how I am going to pay the fee for cancelling the service. I lost my husband in November so I am supporting our 2 month old daughter alone, I can't afford to pay them all the imagined fees, and the rediculous monthly charges and the canelation fines. Is there any laws regulating them?
Daniel of Lake Forest, CA August 25, 2008
New activation/service was purchased with Sprint. Device purchased did not work, the phone kept locking up during calls and data transfers. Never had satisfactory service for two weeks. Sprint would not replace the phone and could not fix the problem with the Blackberry 8330. Subscriber canceled service within 30 day trial period, however, Sprint attempts to charge an early termination fee.
Sprint waived the termination fee, however, Sprint billed the subscriber $156.00 in usage charges without sending an itemized bill. Subscriber made numerous attempts to contest the charges due to the poor service, however, Sprint refers the charges to collection agency before the charges could be viewed and contested. Sprint finally adjusts the charges down to $63.00 but again refers account to collections.
Subscriber pays the charges so that his credit is not hit negatively. Sprint also routinely charges California customers sales tax on the full price of devices rather than the sales price. Is that legal? Very poor customer service! Sprint engages in strong arm tactics to collect money from subscribers who did not receive quality service.
I was forced to pay for something that basically did not work. The consequences would have been a negative reporting to my credit.
Doris of Chattanooga, TN August 21, 2008
I received a call on my Sprint Cell phone Oct. 2007 about adding another phone to my plan. I was under the impression this would add just one year to my contract. When I got to checking my account shortly after this my orginial phone showed Oct. 2008 and the new phone showed Oct 2009 as the dates to end my contract. Then sprint network when down for updates and when it came back up both phones showed Oct. 2009 as the date my contract was up.
I have called and tried to find out where the two years came from when it was suppose to be one year and no one will give me a straight answer. All I get is a run around. I am very displease with my Sprint service and they are telling me they are going to charge me $200.00 per phone to close my account. I don't think this is fair or right. Can you help? I want to know where the two years came from.
$400.00 is alot of money for me to have to pay out to get out from under Sprint.
Peggy of Oceanside, CA August 21, 2008
I contacted sprint customer service regarding my bill. The manager was very rude ; stating Its your problem that you changed your plan mid month and received pro-rate charges . It is also your problem that you misunderstood portal web charges and will be charged even if misunderstandin was out of your control and have no computer to dismiss portal charges from recurring . Very rude and unhelp! manager had heavy accent yelling not listening;
My bill is at $430 and told to make payment paid by Sept 3rd $209 remaining bal. by Sept 16th. I am not able to pay this bill under these conditions? I had no idea bill accummulated to this amount of money? I was under impression receive 5 portal charges at $595 per 5 . Seems like some one could have contact me before all of this occurred to avoid bill for this amount .
Carm of South Holland, IL August 21, 2008
We decided to save money by canceling our land phone line and use only our cell phones. Not more than a month or so went by before I started feeling pain in my left ear and on the side of my head and even in the hand I hold the cell phone to my ear with. I started to switch ears only to have pain in the right ear also.
I've gotten to the point that only after a few seconds of using my cell phone I get pains in my ear, head, neck and sometimes jaw. If I do not use my cell phone, I do not have pain. I'm quite certain there is a connection. I've complained to my doctor, husband and friends. I've researched on the internet, but no one else seems alarmed. Isn't there some way for me to know if this is happening to anyone else?
Abby of San Jose, CA August 21, 2008
i bought a new phone and sercice plan with sprint in-store on 5/31/08. at the time, the representative said that i was elligible for a discount since i worked for kaiser. she even wrote it on the contract that i had signed when i purchased the phone and plan. the activation fee was to be waived and i would be getting a 23% discount monthly. when i got my first bill, i was a little confused, but not upset, because my activation fee of $36 was not waived. i paid my first bill at a different store from the one bought the phone from. the guy that took my payment said that it could take 45 days after the purchaase for the discount to go through. without giving any thought i left.
the second bill came, and i was not credited for my activation fee and the discount was not applied to my bill. i called the representative that first sold me the phone and she said she would look into it and give me a call back.. no call back. the next day i called the customer care line and was told that there was no record of such a discount. hmm... i have a copy of the contract that i signed and even though its a carbon copy, you can clearly see that the activation fee should have been waived and a 23% monthly discount should have been applied.
i spent a good amount of time talking to several customer care representatives, each one giving me a different story - there is no record of a discount, the discount should be reflected after the 3rd bill, the discount will show up after 45 days, just a bunch of different stories and excuses. this is all very frustrating because i am not getting anywhere with anybody that works for sprint. i am tired of wasting time and money and cannot enjoy my new phone anymore. i am considering terminating my service to cut my losses and not deal with this.
Lisa of Staten Island, NY August 19, 2008
When i first call back in May of 2008, I ask one of the sprint reps if they can look up my account and tell me if they can tell me whether my contract has expired. I have two lines with them and the line i called about was my main line.
They advised me that my contract did expire and i can transfer without a penalty. once i transfered in May to a new provider i recieved a charge of 200 dollars although it was not fault. They no longer want to help me with this since i am not a customer .
200 dollars owed to me for wrongfully telling me that my main line was no longer under contract.
Robert L Bahoshy of Seal Beach, CA August 19, 2008
They unilaterally extended my contract and charged me a $200.00 early cancellation fee. They hung up on me 3 times when I attempted to cancell service; wasting 1 week. There are random roaming charges on bill
I cannot get resolution to this problem. I have spent 4 hours on phone and visited 2 Sprint stores without resolution. Total dispute amount approx $275.00
Paul of St. Louis, MO August 19, 2008
June 2008 I switched to Sprints everything plan, but befor I switched I requested in writing that I would still get my Loalty discount of 10%, which I got in a email from Sprint stating that I would. My frist bill came and no disocunt, I called and they discounted my bill, plus gave me addional discount on my next bill and they did. On Aug 08 bill I billed without the discount,so wrote to Sprint and told then I would automaticly take the discount.
Then Sprint called and told me NO-ONE gets a discount on the Everything Plan, I told them I talked with a retention person who insured me I would get and that I have an email to that effect. They still said noway, so I told them to cancell my service they the would and I would have to pay the cancellation fee, I told them good luck I'll you in court, I have it in writting.
Richard And Jennifer Cutter of Thornton, NH August 18, 2008
We have been a Sprint customer for 2-3 years. After signing up for another 2 yr. agreement, we have had various problems with our billing. This has required monthly calls lasting 30 minutes-2 hrs. We never had a problem with roaming or mobile to mobile calling until we signed up for the new agreement. Our monthly bill jumped from 100.00 to 300.00-600.00! Phantom overage charges were incurred for unexplained reasons.
The phone calls to customer service usually have either taken the form of hundreds of dollars in credits, offers to switch us to a better, more updated plan, or a promise to escalate our case to get it resolved by a supervisor. Having refused to pay these incorrect overages, we have had our service disconnected.
We have spoken to tech support and billing for hours and hours, but always seem to be spinning in circles. The conversation always ends with the assurance of a resolution, but the problems keep returning every month. Our time, energy, and worries have been wasted, only to be back to square one when we receive our next bill. There is no peace of mind with Sprint PCS. We have no resolution, only exhaustion and worry over our next billing cycle. A company that operates with a disregard for customer satisfaction should not be allowed to retain that customer base. Something has to be done so that Sprint PCS is held accountable for these actions.
Michael of Bryan, TX August 18, 2008
My complaint is in regards to the fraudulent billing practices of Sprint for PCS service. As a long time customer of Sprint (10 years) I have had several experiences where I was overcharged for duplicate state taxes or incorrect roaming charges. Most recently I noticed on my Sprint accounts that I was being charged a roaming fee for areas which were included in my plan. These charges also appeared on my business account which was different from my personal account.
In speaking to Sprint, their explanation was that this was a system error which occurred during an update in April 08. They were very anxious to reverse the charges on both accounts. My initial thought was that this was an isolated issue involving only my accounts however I soon discovered that it was universal and wide spread throughout every friend and relative who has Sprint service.
Another Sprint billing practice is that of overcharging State, Local and Federal taxes. In 2003 I transferred from North Carolina to Texas. For a period of 18 months Sprint continued to double charge me for both North Carolina and Texas Taxes. When challenged they said that they were only authorized to credit back the most recent two months.
Jim of Aurora, IL August 18, 2008
I have had the Sprint Instinct phone for 3 weeks now and have been on the phone with Customer Service and Tech Support in excess of 9 hours trying to resolve issues with the phone. Phone calls will come into my phone and will not ring they end up going directly to Voice Mail instead.
I now have a ticket opened to look at this consistent issue and have a request in for upper management to call me back on Tuesday 8/19/08 and try to get this annoying issue resolved. There CS had no clue how to fix it and I have talked with Supervisors about this also. I have also been told there are updates available for the phone when I call in and it never seems to complete the update correctly. I am very frustrated and about to return the phone.
I am looking for a job and missing offers becouse of this issue.
Adrian of Roann, IN August 18, 2008
i have had Sprint for 8 months and it is terrible. I hardly get service anywhere, so it is really hard to actually talk on the phone. I have sent many e-mails and chatted online with customer service people and it never gets me anywhere. My phone had never held a charge for more than a few hours and the screen is going bad and I cannot get a new phone without paying full price and it would cost me $200 to get out of the contract.
Jorge of Weston, FL August 17, 2008
I had one additional line registered under my primary number. Spoke with several supervisors each time for no less than 40 minutes. The last supervisor stated I was owed from erroneous charges and after applying credit to the account $1,223.64. This conversation took place in May, 2008. He advised me it was all cleared up and I should be receiving a check for that amount with 4-6 weeks.
Now each time I call I'm given the runaround and am being told the account was referred to an outside collection agency for the outstanding balance of $1,276.84 - the exact amount of my credit!!!!!!!!!!!
They have had my money now for over 6 months. I need my money!!
Ron of Brea, CA August 15, 2008
I have repeatedly attempted to get some clarification on the past four (4) months of excessive charges to my account Last Wednesday, August 7th, I spoke with Narissa in customer service and after forty minutes on the phone, she could not explain the charges applied to my bills. She then transferred me to some other female who did nothing but tell me that I needed to have a better plan.
On March 20, 2008, I spoke with Cory in customer service to cancel one of my phones that is no longer under the two-year contract. At that time he told me he will give me a monthly rate of $39.99, to include both phones with 450 anytime minutes. This was offered to me (he said) because I have been a preferred customer. I thought this was a great deal so I said OK. He then mentioned this was the best plan for me. Since then, every statement shows a charge of $39.99 per month for my second phone as well as another charge of $59.99 per month for my primary phone. That equates to an additional $59.99 per month, which is not my responsibility per our over the phone agreement.
This afternoon I was AGAIN on the phone with your customer service due to suspension on my primary phone as a result of non-payment. Upon explaining all the above (and then some) to her, she transferred me over to another representative who would be able to explain the excessive charges to me. After being on hold for 20 minutes I was disconnected.
In summary, I would like a supervisor to contact me somehow and work out some kind of agreement. I realize I am just one little consumer and therefore my account doesnt mean as much as would a company with over 100 employees does, however the excessive charges are arbitrary and it seems no one with Sprint PCS cares to rectify this problem. This was a classic Bait & Switch routine.
Sprint has temporarily disconnected my primary phone due to non-payment. This happened last week, the day after I had the phone conversation w/Narissa. My concern is that they will report me to the big 3 credit bureaus.
Gabe of Round Rock, TX August 13, 2008
Prior to initiating a new contract and purchasing new equipment, Sprint agents articulated specific details and obligated Sprint to specific services. After I purchased the new equipment and initiated a new contract, Sprint indicated they would not honor their stated promises/obligations due to new technical billing issues. I initiated a new contract and purchased new equipment based on the aforementioned promises made by an agent of Sprint. Not honoring those obligations appears to be a bait and switch? and fraudulent in nature.
That said, I am willing to work with Sprint on a viable option, given I purchased new equipment at several hundred dollars out of pocket based on their promises. Sprint has not offered to fulfill their stated obligations or stated promises. Rather, thus far they have opted to call this case a misunderstanding?. I retain recorded conversations of the obligations made by Sprint, and have offered those to Sprint, as evidence of Sprint agents obligating Sprint to specific services. These recordings will also clear the notion their was a misunderstanding? of what was promised and obligated by Sprint.
There are certain protections offered to consumers against bait and switch, as well as, fraud. Blaming fraudulent behavior on a technical change to the system does not constitute a resolution. I am willing to work with Sprint on a comparable service plan. What they have noted in their response as a resolution is simply their normal service and not close to the promises stated by their representative.
Several hundred dollars in equipment purchases, and triple phone bill.
Charles E Brown of Memphis, TN August 12, 2008
I have a family plan which I have 3 phones connected on this plan. The constant calling to have text messaging,over billing and other charges that are constantly being put on my bill after being told over and over that the problems have been corrected is very,very frustrating and annoying. I have had operators hang up in my face after being put on hold 15 to 20 minutes at a time, I have been on the phone with a operator (Monica) for 43 minutes only to have her hang up in my face after complaining about her eatting and smacking in my ear.
I've talk to a supervisor (Dave) and repeatedly assured that text messageing have been taken off our phones because we don't want or use it,only to find out on the next bill that I'm steady being charged for text messaging and to call back on a constant basis to be talked to rudely and disrespectfully. think Sprint cares about what happens with their customers or how they are treated by their customer service representatives because if they cared just a little bit this wouldn't continue to happen over and over again, it's the money and rating they are concerned with not the customers
I spend at least $2400.00 dollars a year with this company and I defintely wont continue to spend this much money for this kind of service. I am a diabetic and it is very stressful to me to have to go through this treatment on a constant basis, as soon possible I will find another cell phone service.
Abraham of Brooklyn, NY August 12, 2008
I had a serivce agreement with sprint; after the end of the 2yr agreement I was asked to sign a new agreement with the company. I was told that upon signing my new contract with the company, I will be given two new phones toreplace the old ones i had been using for the last two years. I signed the contract and then i did not get the new phones promised to me. (This was after i went to a sprint store).
I contacted the company and had my account cancel within the 14day period that I was given under the new contract to break the agreement if i did not like the service. SO i cancelled the agreement. A few weeks later i recieved a bill for cancling the service, i have called the company serveral times to resolve the issue. Each time i call they acknowledge the fact that i cancelled the service in time, then the collection agencyies stop calling my house.
A few months later i got a call from another collection agency, i disputed the claim and that too was supposedly resolved. A few weeks ago a new collection agency called me to inform me of my bill with sprint, i talk to the representative at the company and he said that it has been put in my credit report and that it will stay there until i clear the issue with sprint. I honestly don't know what to do again from this point so i am coming to consumer affairs.
Cynthia of Evanston, IL August 11, 2008
My cell phone was stolen and I reported it stolen to sprint within one hour of being mugged. I was told the service to that phone would be stopped. The ESN number on that phone is still active and sprint (eventhough this happened on June 27) still allows the phone to be activated by the theif.
The person who stole the phone calls my mother at all hours of the night. Sprint refused to replace the phone eventhough I had insurance and refuses to shut off the stolen phone. This is fraud and their so called fraud department has done nothing about it. I am so angry and ready to sue sprint for the total stress and time and aggravation this has caused.
Claire of Woodway, TX August 10, 2008
I have a written contract with Sprint dated 2-15-06 that would have expired on 2-15-08. In the interim, despite being told by a service representative that when I changed plans in July of 06 that it wouldn't involve a contract extension, the contract was extended on my 5 lines until July 5, 2008. In recent months for no known reason, and sprint representatives have been able to give me no reason the dates were different for two lines, two of the 5 lines got a different contract expiration date.
During recent months two of 5 phones have physically died and not been replaced because I didn't want to pay the ETFs. I waited out the contracts. Even the two lines that had an expiration date one month after the other two on 8-05-08. I called on 8-7-08 to cancel the last lines. I was told that was done. When I called today because the lines were still in service, I was informed that I would be charged until the end of the billing cycle. Oddly enough when the random extension was made, it was until one day into the billing cycle. That was handy for this policy.
After a protracted chat online with two different account reps today (one of many I have had with reps over time)oddly the contract expiration date has changed online backward until 8-04-08. My written contract addresses ETF's but not the billing cycle issue at all. Is any of this legal? I paid for dead lines for months to abide by a contract that had already been skewed by Sprint, and now, it is the final insult. I waited both dates out, and was informed that I will not receive any of the nearly $200 that I paid in advance back, even though I am not using the service at all anymore. After waiting for months with useless lines, their policy was ruled illegal in the same week. Is there anything at all I can do to at least receive a $199.06 refund?
$199.06, if you do not include charges paid over time for useless lines.
Debora of Naperville, IL August 10, 2008
I renewed my daughters Sprint contract and purchased a new phone for her (cost with renewed contract was $100). Two days later, she decided a different phone would suit her needs better, so within the week, we exchanged the phone for a new one (that cost an additional $50). So at this point, I had paid $150 for a new phone, and I had to renew her contract for 2 more years.
Within the next 30 days, we saw the same phone on sale at Best Buy for $29.99. Sprint WOULD NOT refund any money OR match that phone price stating that they would only let me switch out the phone if it had been within 30 days of the ORIGINAL date I purchased the first phone.
Very Poor customer service! Sprint really doesn't care if you stay a customer with them or not....and they have proven that fact time and time again!
Debora of Naperville, IL August 10, 2008
A year ago I started having problems receiving my bills. It took about 10 months to straighten out. Each and every time my mom or I would call to find out why we were not receiving our bills, we were fed a new line of crap. Finally, almost a year later, customer service finally figured it out, and now we are receiving our bills again
It's difficult to keep up with billing when you don;t know what you owe a company for service!
Leslie of Pompano Beach, FL August 10, 2008
I recently purchased a new phone from the local Sprint store. Also signed a new contract to include vision services from this provider. Have not been able to use this service in over 1 and1/2 mos. to no avail, still am charged and now with only $150 outstanding have interrupted my service. A call to this multi-$$$ service reveals that I have to wait for M-F biz hours... am I still being charged for this (NON) service?
I am a bartender who leaves work late at night. Although I am safe leaving the bar... if I break down, etc... you get the jist. Unacceptable. How do I get out of this contract?
Tim of San Antonio, TX August 9, 2008
I got a call from Sprint in May saying that since I was such a valued long time customer I will be receiving a free phone. Keep in mind, the rep could barely speak English. I explain that I don't want it because I only have and need one line of service. The rep continued by saying, But it's free, I don't understand why you don't want it. I refuse again and he continues to offer me this free phone. I finally ask if I do accept this phone will my minutes be shared on my present account or will I be billed for another. The rep says that the minutes will be shared by both plans. I have him repeat that to me three times and I finally accept.
The phone comes in the next day (which looks like junk) and I never open the box. My next bill comes in and guess what...two bills. This happens for three months and I have to call and be on the phone for hours at a time to get it fixed. Now three months later it's finally fixed and I want to upgrade my phone to the new Instinct. I call Sprint and guess what...even if I paid the $300 for Instinct and the $100 bill a month I would still get charged for another line because of that phone I didn't want!
They say even though the other phone is shared on my account it counts as another line and in order to get it off I would have to pay the $200 termination fee. I tell the guy I've never taken that junk out of the box and he verifies that I've never used it and that still doesn't mean anything. Even if I want to cancel my account now they said they will charge me $200 for the phone that I originally bought and $200 for the phone that I refused many times. And they wonder why they lost millions of long time customers last year?
$400 to cancel service $200 for my original line $200 for the line I never wanted
Thomas of Kinston, NC August 8, 2008
billed for services although i have no service with sprint
billed for 117.73
Esther of Mount Vernon, NY August 7, 2008
I placed an order for a phone on 8/5/08 via online. Someone called me to say that they could not forward the phone until my bill was paid. I agreed to pay the bill once they refunded my money to my credit card that they took for the order I placed. They said that I had to wait two billing cycles before that money was refunded and the order was cancelled.
I requested to cancel the entire service to go to Verizon and they said I am locked into contract until 9/2/08 unless I take my current phone numbers to my new cell phone company and have them ported. Needless to say, I can't cancel, basically. What if I don't want another cell co., I asked? They said that I would still have to wait because I am in the middle of a billing cycle.
Kevin And Toni Mullen of Highland, CA August 6, 2008
Sprint trying to tell us we changed our plan to a roaming plan to keep us locked in for another 2 years. We never changed our policy. Every time we make changes to our account they make us commit for another 2 years without informing us. Example - I had my son's old phone changed to my account and they didn't inform us that makes us commit to another 2 years.
$200 charge per phone for early deactivation. I have 3 phones with them. If I can get out of my contract now I can save signing up with verizon now. I have 3 months left with sprint at $158-163 per month.
Machel of Tulelake, CA August 6, 2008
My two year contract for a phone that I couldn't even use in my home. I had to cross the Oregon boarder for the phone to even work. I did pay my bill and it wasn't untill April of 2008 that I no longer recieved a bill. My contract was up in May 2008 and on July 21st I recieved a bill to pay $ 400.00 which is 2 phone pf failure to complete two year contract, which now I have been turned in to the collection agency. I outraged.
Turned into Recievables Performance Management LLC for collection.
Thomas of Penngrove, CA August 6, 2008
I was sold a $4 per month insurance policy on my phone. I was told that if anything happened to my phone, Sprint would replace it. It sounded like a good policy. Now that my phone screen has problems, they told me the rest of the story. It will cost me $50 and I will need to mail in my phone.
I feel like Sprint uses Bait and Switch to sell services and when you need it, you find out its not really what you were sold. had they told me this, I would not have bothered as its almost what I paid for the original phone and I can't afford to mail it without a replacement.
I will now lose the $4 per month times two phones and have to either pay $50 or buy a new phone.
Sharon of Antioch, CA August 5, 2008
Every few months my cell phone gets turned offf, after i've paid the amount that's due. Sprint comes up with very large amounts but can never tell me what the additional charges are. I'm experiencing it again right now, this time for $900. I have had the service for about 7 or 8 years. This is ridiculous, I cant afford these unknown charges anymore. What can I do about this?
It is a financial hardship to keep paying charges and I dont know for what.
Dave of Pittston, PA August 4, 2008
My business had 1 phone with Nextel, 8 with Sprint. A local sales rep came to my office to get us to switch the other 8 to Nextel. Since we do work for the government, he offered us a government plan, where we would have to get a total of 40 phones, but with substantial extra discounts that would take the monthly payment to what would be equivalent to the 9 lines with the basic discount, plus then we would have extra phones at our disposal. When we received our first bill, we had been charged full retail price for all 40 phones, and we had no discounts applied to our bill. The local sales rep said we should just pay $1000, he would take care of getting the billing fixed.
Since then, he will no longer answer my calls, nor will the local manager. I have talked to multiple customer service reps, supervisors, and managers, and today was told that they couldn't offer those discounts. In the meantime, I was making regular payments, to what I SHOULD have been billed. Since it was less than what they had overbilled me, Nextel shut off our phones three times. The first two times, they restored our service, but now have not, even though they say they are still working on correcting THEIR errors. Now we haven't been able to connect with some of our customers who only use the Nextel DC feature to order from us.
We have been put out of communication with some of our customers three times, and I as owner have had to spend valuable time dealing with multiple customer service representatives.
Gail Z. Berish of Live Oak, Tx 78233, TX August 3, 2008
I had two phones with Sprint. When I tried to quit their service I was charged $350.72 which was paid by phone (credit card) on 5-27-07. Another payment had already been paid on 5-7-07($280.79). Service should have ended in March or April.
I tried to dispute these charges several times through customer service and they just threatened me with legal charges. I did get scared enough to pay.
Harley of San Diego, CA August 2, 2008
Four different times I've told Sprint to add insurance to my account. Every time they said they did, then didn't. Finally my phone (a Treo 650) started glitching and not working right (going over to Roaming randomly, dropping calls). When my wife went in to fix it -- surprise -- they said we don't have insurance and will have to pay for the repair. I think this is a scam, and that they make money on these repairs so they tend to forget to add that insurance. Anyone else run into this problem?
They want $120 to fix my phone.
Doris of Mosheim, TN August 1, 2008
They have charged me Indiana State tax and Tennessee state tax as well,they only reimbursed me for two months when they have charged me for 5 month's they said they were only aloud to go back two month's.
After I got them to admit they were wrong then they reimbursed me. They still want to take charges off my bill for any inconvenience that has accoured. $100.00per. 5 phones if I chose to end my account. I have not done this yet because of the penalty they say they are aloud to do.
Barbara of Pembroke, VA August 1, 2008
I've had Nextel cell service for several years with fairly good service. the past several months cell service has been very poor. the sprint/nextel 'people' told me it was due to my phone, it was not up to date with technology; buy a new phone. i did. still no service, same as before. I was told; nextel/sprint had the same 'good' coverage for my area. i didn't like the new phone, so i got a different one. still no service; dropped calls; etc. Sprint people kept calling me to 'upgrade' to sprint; of course at a higher price. I didn't want the higher price, just to talk.
The sprint person; Shirley B. kept calling me saying they would get me a mirror price; price guarentee; switch to Sprint, but she never would say exactly how much it would cost. i asked her to e-mail the exact fee; she e-mailed me and said nextel had the best price plan, after all. the cell service still doesn't work. next time i call nextel/sprint... they tell me nextel doesn't cover my area afterall; only sprint does and to switch to sprint; for 24.00 extra a month. i don't want to swtich to sprint; i keep telling them.
I have called sprint for several days complaining about the non service. too bad they say, i'm locked into the two year agreement; and the only way out is to upgrade to sprint or pay the early termination fee. I'm not in agreement. I'm handedover to some escalation department who promises to return my call to discuss this matter within 4 hours. no return call. I call the next day; same situation.. talk for an hour...they will call me within 4 hours... no call. I'm still stuck with a nextel phone that doesn't get service for some reason; and no one will return my call or do anything. it's 'in the process' and no one can do anything about it...except i have to wait for 'someone' to call me.
I'v e had two work related emergencies that required me to have MY phone working and I HAD to use a neighbors phone to call for assistance. I can't call or use MY phone; yet I'm still paying for it. I use my phone for work; and personal calls; or I used to. I wanted to switch to a different cell service and use the same number which IS possible; except I can't get rid of this nextel phone without PAYING the termination fee which they Sprint lied and coerced me into; just to FORCE me to get the Sprint service.
Saundrajeanrichardson of Sacramento, CA July 31, 2008
I was charged for services I didnt know about. Also sprint charged me 150.00 to get out of my contract with sprint.
May of Fresno, CA July 30, 2008
Years ago Sprint charged me $150.00 each phone for early termination on two of my lines. This termination fee was never explained to me. I didn't agree to this and refused to pay it.
The account went into collections. It has been six years. I finally paid if off this year as it was hurting my credit. The fee was paid to a collection agency. I see that a lawsuit was filed against Sprint for these types of fees. Please contact me to let me know if I can do anything about getting reimbursed for the early termination fees.
Mike of Waldwick, NJ July 30, 2008
On Monday 7/28-in my on going struggle with Sprint-these people for no apparent reason sent me a overdue notice claiming that my June payment was overdue, when I spoke there so called wonderful customer service department they had the nerve to call it a confirm notice now
having be working legal finance for the last 10 years I seen enough confirm notices to know which was what-since this company pretty much understands the fine use of cheap labor ended up emailing sprint directly-after checked my own records to make sure payment was done. Sprint should just go away.
Wolfgang of Strasburg, CO July 25, 2008
I have been an Excellent customer for 10 years I have spent thousands of dollars on phones and service during said time frame. On June 22, 2008 I contacted Sprint PCS and inquired about the Instinct phone, price, my upgrade status, at no time did I ever ask for or agree to buy or have said phones sent to me. On June 24, 2008 there was a box sitting on my porch sent via UPS. I picked up the box went into my house and opened the box to my surprise inside the box were 2 Instinct phones! I did not ask for the phones, I did not agree over the phone to buy the phones with PCS Customer Service. I looked over the packing slip (enclosed) one could only think this was a reward for being a good customer! After all the money I have spent over the years and over $550.00 on my Moto Q it pays to be a good customer!
I had the phones activated one for me and one for my wife we were excited and pleased even though our monthly bill would be higher even with these hard economic times with the new plan we needed for use with the Instinct. Now today July 18, 2008 our excitement has turned into total frustration and disbelief with Sprint PCS my online bill was well over $800.00 we were shocked the 2 Instinct phones were billed to my account without my approval and I did not ask for the phones!
Today I had to send the phones back suspend my PCS phone# due to the fact I sold my Moto Q, have my wifes Katana turned back on and incur a tremendous amount of my time, money and effort to get my account somewhat fixed and now I am phoneless thanks to whoever the person is? I was told today the person I talked to on June 22, 2008 was ID # CC532635. What kind of scam is going on here? Putting too much pressure on sales staff? The end result is a very, very unsatisfied customer!
My contract with PCS ends on Oct 28, 2008. I do not want to but I will move on to another wireless service and will also file a report with the better business bureau.
I have no cell phone now but pay for it, spent hours of my time and money. Sprint PCS I feel has caused me a major wast of time and money and fraud! I have called and e-mail Sprint PCS with no answers and my one phone number is idle due to the fact I sold my Moto Q.
Martin of Lawrence, KS July 25, 2008
every time I talk to one that says they will save me money I end up paying 50.00 a month more
Carla of Spring Grove, PA July 24, 2008
My husband had a written 2-year contract with Nextel. Sprint bought out Nextel. Sprint never tried to reach us when they took over Nextel. After my husband's 2-year contract expired, he had called to cancel our service and was told that I (his wife) had made a verbal agreement over the phone to extend the contract for 6 months, which I never did. I agreed to add texting to my daughter's phone, but never agreed to extend my contract because the phone service was basically so bad we could never use the phones at our home or elsewhere so why would I extend the contract? We were just counting down the days until the contract expired.
Besides, every time I had tried to make a change before they said that I was never an authorized user. Now amazingly, according to Spring, I was an authorized user. Our phone bills were outrageious and ranged $200-300 per month and we could never use the phones. I just received our last bill in the mail and it was for 1,055.00, including 600.00 in early termination fees for 3 phones. They insist that I agreed to extend the contract, which I never did, and that is why we have to pay the early termination fees.
Please help - I can't afford to pay these termination fees. Sprint said the contract my husband signed is worthless. The contract and all the billing is in his name and he never made any changes to the account and doesn't think he should be held responsible for the early termination fees since neither one of us ever agreed to extend our contract. I don't know where else to turn.
We were just trying to ride the contract out to the end and couldn't wait to cancel the phone service and then got the huge slap in the face that they said we agreed to extend our contract. We couldn't afford the monthly cell phone bill as it was and certainly cannot afford the 600.00 early termination fee now. We need help. I can't lose my house or car just due to an unfair cell phone bill.
A.j. Riehm of North Richland Hills, TX July 23, 2008
I have been a Sprint Customer since min 1990's despite what my records show. I was with Sprint since before you even had PCS. The Customer Service back then was Horrible to put it you mildly. Sprint asked me to stay with them as they were having growing issues and they would be getting better. Believe me I put up with a lot of issues, and was about at my wits end. This gives you some idea how loyal of a customer I am.
I have 3 accounts on my plan. My youngest son's which is a non pay account is being used very little (less than 50 minutes a month) because he acquired a phone from his work. His contract is up on 6/?/09. I called the Contract Department and talked to them, and asked since I have less than a year on the phone number could they either waive the cancel contract fee or at least prorate the cancel of the contract. They said in somewhat of a nice way they are not able to do either. I would guess by this action on their part you do not value a loyal customer's business.
My oldest son just recently left Sprint because of a Customer Service issue. He and his wife are very satisfied with the new company. I just wanted you to know how very disappointed I am in your company after so many years. I am considering changing to AT&T after my son's non-pay contract has expired. You've had enough time to iron out your growing issues but still seem unwilling to work with your customers to ensure their satisfaction.
Shanna of Lakeland, FL July 21, 2008
Tried swiching phone service from one phone to another. Customer service rep did not perform her job correctly & backlogged my phone so it didnt work for 7 hours was placed on hold 45 minutes without anyone breaking hold to tell me what was going on...this happened more than one.
Now my text massaging is not working & the supervisor told me there is nothing he can do if he didnt want to deal with me b/c I was talking bad about his company. I told him I wasnt talking bad about his company I was stating the facts. He was rude & completely disrespectful with me.
Michael of Maybrook, NY July 21, 2008
i have been being overbilled the entire time i've been a customer. noticed last year bills were high, requested to have detailed bills, never got spoke to reps. at least once a month every time requesting bills. finally in may after going over my minutes 1076min they talk me into their simply everything plan. not only were they taking my anytime min. they were billing me 45 cents a min. to call the second line on my account.
finally got 2 out of the 12 detailed bills in may after being on simply everything ($250 a month.)i was never going over my minutes they were billing me incorrectly they did issue some credits which only cover 2 months of over billing they had me open a claim that they closed and i never heard anything about. also said because they could see i had requested detailed bill they would send reprints for free said i would get at the end of june. i feel this company they will not resolve this issue of me being overbilled by at least 100 dollars for 12 months for the months march and april 08 (the only detailed bills i did get i think because they say you can only go back two months) over 1000 worth of mobile to mobile charges that should have been free
i have 7 year old twins, no phone now unable to call dr's for my children racked up now 900.00 on simply everything charges i never should have been on this plan knew i had more credits coming they wouldn't let me off the simply everything plan because i already had a balance thought i could dispute the bills they were going to send but i never got and now 3 months later i have no more help available to me to restore my service
Mike of Waldwick, NJ July 20, 2008
On Monday July 7, I had contacted Sprint about rather they were actually going to mail me out a bill. From an email by there so called complaint department-which is almost just as bad as the reps they said that the bill would be printed out Friday July 11. By Thrusday July 17, for the 3rd consective month Sprint sent a text message to my cell reminding me payment was due.
That being said since they couldn't correct my orginal June 16 complaint I transfered my numbers to AT&T. Inspite what Sprint says or claims they are just interested in themselves-so anybody reading this post after me buyer be totally aware. This is a very bad company
Since I did cancel my contacts with sprint and thats after purchasing a smartphone april the damage is $1000. Sprint Nextel is not worth the headache.
Tony of Greenville, SC July 20, 2008
Ive been dealing with sprint since april due to the fact my nephew contacts sprint and the line of service I have turned off he has restored each and everytime. I have called into Sprint many many times since April and its been an ongoing battle. They continue to charge me an excessivly HIGH phone bill, which I shouldnt be liable for with how much ive argued with them, but they tell me im to pay it. Ive got chat logs where ive talked with them and saved the conversations yet its NEVER their fault.
Ive contacted the 3 major credit reporting agencies to put out a fraud alert,ive contacted sprints fraud dept. 3 times with NO luck and no return calls from them,yet they continue to jack up my phone bill and repeatedly allow my nephew access to MY account and to add a line of service each and everytime I say to shut that line off.
Me and my fiance ,who helps me pay the cell phone bill, has been on the verge of a nervous breakdown with all of the arguing and contacting sprint on this matter,almost on a daily basis and sometimes 3-4 times a day! Not to mention the debt we have incurred while trying to pay off a debt that is NOT ours!!
Tony of Greenville, SC July 20, 2008
Ive been dealing with sprint since april due to the fact my nephew contacts sprint and the line of service I have turned off he has restored each and everytime. I have called into Sprint many many times since April and its been an ongoing battle. They continue to charge me an excessivly HIGH phone bill, which I shouldnt be liable for with how much ive argued with them, but they tell me im to pay it. Ive got chat logs where ive talked with them and saved the conversations yet its NEVER their fault.
Ive contacted the 3 major credit reporting agencies to put out a fraud alert,ive contacted sprints fraud dept. 3 times with NO luck and no return calls from them,yet they continue to jack up my phone bill and repeatedly allow my nephew access to MY account and to add a line of service each and everytime I say to shut that line off.
Me and my fiance ,who helps me pay the cell phone bill, has been on the verge of a nervous breakdown with all of the arguing and contacting sprint on this matter,almost on a daily basis and sometimes 3-4 times a day! Not to mention the debt we have incurred while trying to pay off a debt that is NOT ours!
Ian of Irvine, CA July 18, 2008
I had held the same phone number with Sprint since approx 2005. In no way have I ever asked for contract to be renewed during that time. My contract was renewed without my permission in 2007. At the time I found out about this I contacted Sprint and they said they entered notes into their system about the renewal being made without my permission. They also agreed to not hold me to this 'contract'.
Early May I cancelled my contract with Sprint and took my number to AT&T. At the time I phoned Sprint to double check that I would not be charged an early termination fee, they told me I would not. I am now being charged an early termination fee and also being threatened to have this reported to the credit agencies if I do not pay in the next 7 business days.
Peter of Warren, NJ July 15, 2008
We received our June 2008 Sprint PCS bill with $58.50 in charges for unauthorized services(Sprint Power Vision Pack). On June 21, 2008, I called Sprint to dipsute the services which were added to our account. After spending over 20 minutes being shuttled between the finance department and customer services, I spoek to Wendy, a Customer Care supervisor who claimed that someone had called Srpitn on June 1, 2008 using our password and my social security number to add the Vsion Pack services to the account. Neither my wife or I called Sprint to request addtional serivce on June 1.
I asked for an explanation. Wendy stated that she would escalate the matter and Sprint would talk to the rep who added the services and see if they could trace the call. I asked Wendy to contact me to let me know the results as this could be a serious matter involving illegal activity. She refused.
I filed a complaint with the BBB in Kansas City. Hassan of Sprint executive services called and I reviewed the situation. I asked is the issue was escalated by Wendy. He indicated that this had NOT happened. I again re-stated my request to know how these services were added to my account without permission. He refused citing Sprint policy not to povide information on internal matters. I did not ask for any internal information. I simply asked if this was a mistake or involved some type of illegal acitivty. He responded to the BBB complaint stating that Sprint would not provide further information.
If this situation involves identity theft, there is the potential for signficant economic harm. Sprint has an obligation to address this matter.
Brenda of La Vernia, TX July 14, 2008
I have been with Sprint since May 2001. There have been many issues with Sprint. Lots of billing errors, some corrected some not. I had a phone added to my plan. It was used at first then not. I had it put up waiting for the contract to end. When it came time, I called Sprint to cancel the phone. Sprint told me the contract was renewed. I asked how that happened, they said I came in and had it renewed. I had NOT.
They would not lift the new contract. I have to carry that phone sitting in a drawer for another 2 years. I finally got that contract finished. Talked to a customer service rep. told him what happened he said, yes, sprint used to pay it's employees by the contracts renewed, but now do not. So that renewal was done internally.
Then I updated my phone and my vision plan went from 5.00 per month to 15.00. I was called by a rep last week to tell me I was eligible for an upgrade, said NO WAY, told her why, she said that should not have happened. It's been a year. Called Sprint, they said sorry for the inconvience but we can't change it back!!!
Then recently, I checked my bill on line and services were added to one of my phones. I called Sprint. They told me that I had called and complained that the phone was not working and wanted that service added. I said I did NOT call. They said someone called saying then that it was me and gave my pin # and answered the secret question. I asked what my secret question was and she said, the first elementary school you went to. I told her my records show the question being the street I grew up on!! She said Ackerman was the first elem. school. I said no, that's the street I grew up on. So if someone called they would not have known the correct answer, I know it was not me so YOU people at Sprint arbatrarily did that. She quickly reversed the charges. With no explaination of how they got there. I know how they got there. Sprint does this all the time. It has happened numerous times to me. Sprint has cost me so much needless money it's rediculous.
There has been great economic stresses. It cost me money I don't have. It has caused me a lot of stress and anguish b/c you can not get any where when you call Sprint. Sprint does not care about it's customers. The other stressful really stressful thing is you can't get to any one beyond customer service. I have asked to speak to someone in management many times, that's impossible, all there is is customer service. Sprint customer service is the worst.
Ann of Saint Clair Shores, MI July 13, 2008
Every month when I check my cellular bill it is $300.00 and it is just my daughter and I on the Fair(haha) and Flexible Plan. I contacted Customer Support online in May and they were to issue me a credit of $126.00 and cancel an unused line on the account. This credit would've brought my account to zero balance.
Imagine my anger when I received a bill the other day for June-July for $400.00 and they restricted my use of my phone. I immediately got back online with Customer Support and Nora saw where the credit was not issued and said she would go ahead and issue it. She then said my outstanding balance was $300.00, and I asked why it was so high.
She revewed my account further and found where an early termination fee of $200.00 was applied to my account for MY PHONE NUMBER. I asked SEVERAL TIMES how this can be done, without a valid response. She also said there was some odd charge on it from 6/5 that had to do something with incompatability and Blah, Blah, Blah. I saved the conversation.
I beleive in June, my phone was not holding a charge and I took it to the Harper (SCS) Sprint Store and they put a new battery in it and sent me on my way. By the way, this store/employees are terrific. Oh and then Nora also said that I changed my plan and there were charges associated with that. I did change my daughter's text messaging to unlimited...you mean to tell me they are charging me above and beyond the extra that I have to pay for for unlimited texting????
So back to my phone being restricted....it stopped working (just froze) yesterday and hasn't worked since. I called tech support and my call was handled by Carlos who was trying to work magic while I was waited on the phone. And waited, and waited. How can they remotely fix it, but deny that they are able to control it working or not working? similarily, my daughter's 4 month old phone did the same thing 2 weeks ago and I had to have it replaced for $35.00. It is too coincidental.
I rely on my phone to keep in touch with my children and my mother who lives alone. I am also on call 24/7 for my job at a local hospital and rely on my phone to answer pages.
Melissa of Hepzibah, WV July 9, 2008
I purchased a cell phone from the Sprint Cellular Store at the Meadowbrook Mall on June 12, 2008. On June 16, 2008 I returned the phone to the store because it would not hold charge for more than 3 hours. I was told they could not refund my money at that time but, I would be mailed a check in the amount of $185.49 the amount I purchased the phone for in 14 days or less.
I still have not recieved my payment & have contacted them 4 times over the situation, & I keep hearing it will be 20 days every time I talk to them. I did not make this store wait 14 nor 20 more days beyond that for the money to purchase this phone. I should have been refunded the very day I returned it to the store I purchased it from. I want my $185.49 refund. How do I go about getting it? Thank You!
$185.49 short with no phone.
Britney of North Providence, RI July 8, 2008
About two years ago my boyfriend and I got a plan together. We both got our phones the same day which was June 1st of 2006. Everything was fine at first, but my boyfriend has is always dropping and breaking his phone so he must have went through 3 phones in just a couple of months. They were all used phones we got from friends nothing new. When we called to have his number switched to the third phone they told us we had to add some kind of extra insurance to our line because of all the phones he has been through?
never the less we were just like ok if they want us to have insurance if he ever broke his phone again he would get a brand new one. Well guess what, it doesn't work that way. Their insurance doesn't cover phones that you acquired through a third party. So they made me add insurance and when i needed the insurance they didn't cover me... so by this time we had the contract for one year so we decided to get new phones, it was some time in late June.
So tell me why when we picked out our phones and got to the desk my boyfriend was qualified for a new phone with $75 off but not me? I wouldn't get $75 off until august. How does that make any sense? we got our phones the same day. Since that time in June of last year they have been doing nothing but messing up my bill its ridiculous. I pay an extra $15 a month to have web access on my phone so tell me why they charged me over $70 extra for using the web last month. And when I called and complained they wouldn't get rid of the $70 charge!
I had also meant to buy a ring tone and accidently bought a caller tone. By the time i realized what happened it was too late so I called and told them I had made a mistake and they told me mistake or not once you buy something they won't reimburse you. They can't just take the charge of $3 off my bill? Once my contract is up I'm going back to T-mobile they treat their customers so much better and sprint is absolutely lousy i do no recommend sprint at all.
Dayton of Kingsport, TN July 5, 2008
On February 15, 2008 I sent equipment back to Sprint Nextel by US Mail in April 2008 I noticed a $ 200 charge on my cell phone bill. I called sprint and ask what it was for I was told it was for equipment that had not been returned I told them the date it was mailed and that I was disputing the charge. I have been paying for my cell services each and every month and before the due date I was told by sprint customer that as long as I paid my bill that my service would not be suspended because of the $ 200 dispute.
On June 22, 2008 my service was restricted by sprint it was however restored later that day but because of the $ 200 dispute and because my service was suspended they will not approve me for another line on my account
Because of the dispute sprint has noted my account as being hot lined and will not extend credit for another line.
Mike of Waldwick, NJ July 5, 2008
In my complaint against sprint my problem may have gotten resolved but it took an email to get things moving assuming sprint didnt say things just to keep me as a customer-as of this writing my next bill with this jokers is due by friday 7/11-if I dont receive a bill from this guys I am very likely going to can these jokers pay the termination fees on 2 phones and just sell my existing phone either to a co-worker or on ebay-Sprint is not worth this headache. My biggest beef with these guys is when i called them, nobody knew what the extra $115 dollars was all about I am very suprised that it took an email to get this answered. To be told by there complaint department the person may not as understood the question-is nothing more then a complete an other cop out on there part-
with this existing Customer Service they may as well pack it in. Sprint may have been a good company once-since they took over Nextel its been all down hill.
Erika of Killeen, TX July 4, 2008
first of all i am a sprint customer for over 5 years, 5 years of lies, fees, and contracts. it seems everytime theres a mistake, for me to have it fixed i have to agree to new contracts (thus why ive been with them so long)...
my fiance deployed to iraq earlier in the month and i called sprin to see if there was a phone i could add to my plan that was compatable with overseas usage in iraq- yes i specified the phone would be mailed there for a soldiers use. the associate told me the blackberry 8830 was the only phone ($549.99) andthe best plan for him overseas is the simply everything plan. this is to entail, free mobile to mobile, unlimited minutes,free unlimited internet use, free text,email,pic mail.... and no roaming fees and its great b/c he can use the gps when in the field. i was told there was no additional fees for any usage aside from the $100 a month fee.
come to find out this afternoon, that is not in any way true. i spoke to one rep. who said it was, got transfered to another who said it was not and it was $2.00 per minute for him to call anywhere and .99 for me to call him... another associate said that was wrong also and it was $2.49 per minute no matter who calls who. so i spoke to a supervisor who said she was sorry but there was nothing she can do.
i demanded that the phone conversation be listened to and granted. again i was told the same thing. this conversation lasted for 7 hours for a simple im sorry. i dont know when customer service started punishing customers for employee mistakes but i feel like for my inconvenience and having been lied to that i should be granted what i was sold- apparently they dont feel this way and a simple cancellation should be enough. who are they kidding? why should that be enough or exceptable?
7 hours of headaches, lies and disrespect. i seriously consider canceling the other 2 lines i have they dont deserve my loyalty or business anymore. luckily i can get refunded however had i not looked further into my purchase you can only imagine how much further my debt to them would have gone.
James of Anthony, LA July 3, 2008
I have Sprint/Nextel cell phone service and on 5/15/08 I was preparing to leave on a cruise to Mexico from Tampa Fl. As I was concerned about my phone service on the cruise I contacted the Nextel help number on my phone and told them I was cruising to Cozumel Mexico and I was worried about roaming charges, I was very specific in my questions concerning roaming charges and I was advised by the Nextel rep that there would be no roaming charges and that my phone would either work or not work and that it would not go to a roaming mode.
As a result of this advise I left my phone on during the cruise and my family did receive calls while on the cruise. I later received my cell bill that contained over $200.00 in roaming charges. I contacted the Sprint dispute center and explained the matter and was advised the charges were justified and they would not remove them, I asked to speak with a supervisor ( this was 7/2/08) and I was transfered to a Jerry. He also said that he could not remove the charges. I explained that these charges were a result of the advise given to me by their staff and that the call should be recorded. He said that he is sorry I got bad advise and that he does not have the capability to call up any recorded conversations and gave me the number and address to the main office.
$201.96 in unexpected charges.
Bethany of Fraser, MI July 2, 2008
We went on the fair and flexible plan with Sprint. We had free incoming, no roaming, free out of state. I noticed the bill had went pretty high (Over $400) and within a day the phone was shut off. Prior to paying the bill I decided I needed to find out why. Sprint with no explanation as to why, cancelled the free incoming calls on my account. They also cancelled roaming and out of state. An hour went by on the phone and no one could explain this error.
What amazed me even more was the fact that even though they admitted they made an error they would not credit the account beyond 60 days. Basically because I did not catch them stealing from me, They do not have to pay it back except for the theft that occured during the past 60 days. According to the Sprint manager we spoke with, This is legal and the laws say they do not have to pay any incorrect charges if it goes beyond 60 days.
So basically, Sprint can radomly change your plan, add fraudulant charges to your account and do this whenever they choose, because if you don't catch them stealing in the first 60 days they made more money off you.
The one phone is used for business, We have two. We do not know how much money was stolen through this fraulant business practice but we estimate it to be near a $1000. Our phone bill normally run around $140-$160. I was paying near $300 a month for the last several months. The free incoming was put in place back in/around December of 2007. So the theft could be well beyond $1000 I couldn't say for sure and Sprint obviously will not help me find out how much they have stolen.
Martin of Lawrence, KS July 1, 2008
sprint has lied to me more than once. The first time they said they would give me a different plan and it would'nt cost no more but my bill doubled and they keep changing my plan when they want.
Richard of Santa Maria, CA June 30, 2008
I discovered yesterday that someones sprint cellular bill has been being charged to my checking acct since Nov 2007. The total amount taken from my account is $896.70 I do not have an account with Sprint and I never have.
I called someone in your customer service dept and was told to have my bank reverse the money that was taken out of my acct. My bank told me they can only reverse charges made in the last 60 days. How do I get my money refunded? How do I find out who was charging their account to me and if it was just an error or fraud? the only reference I have on my bank statement is pynt dda to 3rd sprint sprntnextelivr reston vaus, the date was 06/24/08 and the amount was $130. The other charges have different numbers in the beginning and of course the monthly amount vary.
David of Payette, ID June 30, 2008
Yes I chose Sprint as their cell phone service provider & man o man do I regret it ! Countless billing errors from Sprint that revolve month after month taking up so many of my lunch hrs I have lost count. I have spent a great deal of my valuable time simply disecting my bills online & on the phone with the folks at sprint, pointing out their errors & at 1st requesting politely that they fix them which they did, or at least said they were going to do.
Now several months into this with repeated billing errors & seemingly folks at Sprint that simply dont seem to give a hoot - I am way beyond fed up. Charges that are supposed to get reversed dont get reversed. Extra phone lines that dont even exist, extra min that were purchased ahead of time lost ? The list goes on & on.
I would dump Sprint yesterday if I didnt have to pay $200.00 per phone line to cancel my contract early. I feel like paying that $200 & making a big sign for the back of my pick up that says sprint cell phone users beware of fraud Is there any recourse on this ? I cannot beleive a company as large & afluent as Sprint is so messed up or seeminly doesnt give a dang about cust service. I feel they really dont care.
Stressed out beyond belief. I actually spent some time in the hospital with high blood pressure issues this last month 05/29/08 directly after spending some time on the phone with Sprint because my heart was wound up like a top.
Jack of Boynton Beach, FL June 28, 2008
Enclosed my check for the bill May 1-to June 4 208 You write on page 5: Sprint Surcharges are rates we chose to collect to help defray costs imposed on us. Surcharges are not taxes or amounts we are required to collect from you by lawetc Personally I consider this a scam. [They] know that most people do not check telephone bills, so skirt the law by printing ( which no one reads), give the charge an official name and most suckers including myself ,who believe that an large company like Sprint has decency, and is not out to take advantage
wELL I WAS WRONG .even the composition of [their] language is ambiguous This is the first time that I have scrutinized [the] bill; I wonder how many years I have been nickel and dimes by [them]. [Sprint] further charged me for roaming...as I said I never checked your charges my contract, states no roaming charges. When phoned about the above charges a Mr. Robert said I must pay. Well I phoned again I told them outright this is a devious methodI was told not to pay What a company.
Maria of Rockaway, NY June 24, 2008
What has not happend should be the question! Ever since they got together with nextel I have had nothing but trouble with them. The customer service is TERRIBLE I have to wait on hold for at least an hour just to get someone who either does'nt speak english, gives me an attitude, can't help me or just transfers me to someone else who can't help me. i have had so much trouble with my bills and when i finally get in contact with someone who is able to add and subtract it takes months for them to fix thier mistakes. recently both phones on my plan broke and it took days of being on the phone with every supervisor until they finally agreed to give me some sort of discount on thier very expensive, not so good phones.
when i recieved one of the phones it came broken, it never worked when i called sprint they wanted me to take the phone to a store and have a technician fix it. they would not give me a brand new phone. after, no exageration, 5 hours on the phone of being transfered to numerous departments that could not help me, being refused supervisors, they finally agreed to send a brand new phone. after two weeks of agrivation i come to find out that my contraact now expires in 2010. I have two phones on 1 plan but have 2 cancellation fees. I am so tired of paying so much money a month for nothing. I get terrible phone service, horrible customer service and the wonderful chore to go over my bill each month.
Hours beyond hours of my time. I have probably paid so much more then I had too because it is too aggrivating dealing with thier ill mannerd employees. I want nothing more then to be able to get out of my contract and go with a company that can offer me service better then this. I have to wait either 2 years or pay $400.
Mary S. Powell of Garland, TX June 24, 2008
Changed carriers, and was charged 3 early cancelation fees. Verified expiration of accounts in December 2007; verified expiration again in May 2008 -- was told everything is fine. Get a final bill in June and I am told that I extended my contract for one year due to a plan change. I called Sprint in March of 2008 to correct a billing error and due the way they had to correct the bill allowed them to call it a plan change and extend my contract without notify me that my contract was extended for one year on all my lines.
$700.00 bill
Peter of San Francisco, CA June 24, 2008
Sprint reps are all out to appear to be Customer Advocates by selling Family Plans where you get more than one phone at a cheaper rate, better discount for the same price as a single plan. What they neglect to inform you is that each phone counts as a single cancellation fee. Translation: each phone is $200 to cancel the plan.
My second issue is that even if you want to stay with Sprint but change your family plan for a single plan you must pay the cancellation fee EVEN THOUGH you are remaining a Sprint customer. The only way around this is to purchase the higher priced family plan and sign another 2 year contract. There is NO deviation from this even after complaining to customer retention. I am so displeased with their sales tactic that I am willing to pay the DOUBLE cancellation fee to get away from Sprint.
$400.00, plus the cost of the new phone and multiple conversations (in vain) to Sprint Customer Retention.
Brian of Norfolk, VA June 23, 2008
on 15 Apr 2008 i purchased a cell over the phone with sprint cusomer care for $191.00 with my credit card. I was later informed by sprint that the cell Phone was unable to be delieverd to my address since it was a united states naval vessel. I am currenetly on active duty in the united states naval service. I was told by cutermer care that my refund was placed on my sprint phone account as credit. I told them that this was unacceptable and to please refund these fund back to the credit card that it was charged to. I was told by sprint that this will happen on the next bill cycle (mid month. two plus months later and 15 phone later they has yet to completed as 23 Jun 2008. my request on a simple refund transaction.
while deployed over seas and having limmited access to phone service I spent more time on the phone with sprint trying to get my money back and less speaking to my wife and daughter. I have never experiance anything like this. I spent roughly 15 hours on the phone with these guys mostly on hold while the customer rep spoke with someone else at Sprint
Ms of San Diego, CA June 23, 2008
I am using Sprint Wireless Air Card 595U (Sierra) in San Diego,Ca and other cities.The service claims I am connected, but constantly drops the connection. Explorer says check your connection. The Sprint window claims I am connected. Sprint Store claims everything is working alright (Checked x5). The service tech said off the record it's the Vista Windowsprogram compatability with there system. He said he uses Applewithout any problems. I did not recieve full disclosure of all there software compatability issues etc. The system shows I have 5 Bars at the place I use the system most. Please help, thankyou so much
Sandra of Leesburg, FL June 22, 2008
Early termination fee of 200$ I have had this plan for 8 years, and the phone was due to expire on the contract by one week.
Lory of Des Moines, IA June 19, 2008
I have had to contact Sprint on a monthly basis regarding over charges to my bill. When I attempted to cancel my service because if this horrible service I was charged over $600. After 7 representatives and 3 days, the $600 was waived AND I got an additional year tacked onto my contract!
My time as it usually takes from 45 minutes to an hour per call. Wasting money on poor service.
Mike of Waldwick, NJ June 19, 2008
Over the last 2 months sprint failed to send me a bill for service. For the month of May and June have recieved no bills from, was charged late fees and out of now where they claimed I owed them an extra $106. As for the phone bills one was mailed later in may but that was after complaining to them enough times, about it. As for the news issue. It took an email to them to get things, moving where there so called consumer service reps couldnt answer my questions over the phone.
It got so bad that one rep tried to pin it on me, for knowing when my payment was due without seeing the bill, and the 2nd rep, couldnt give me a full answer on why I had owned them an extra $106 dollar-for this they cut that balance in half. And a personal favorite is when they tried to tell me that my folks who are seniors were receiving text messages, in which they were instructed to turn off the text feature on there phone. In all of my dealings with a Cell carrier this has to be the worst in the business since there stock is now under $8.20 per share.
Eutopia And Lorenzo Rogers of Hampton, VA June 19, 2008
I made a one time cell phone payment with my debit card on the Sprint website. Normally, we make payments inside of a Sprint store but we thought it would be convenient to make it online just one time only. After that they have been taking money out of my account without authorization. We have told them numerous times not to do that and they have told us that it wouldn't happen anymore. But it has. For two months now.
My husband is currently active duty in the Army and acquired this account with a military discount. We make our payments weather half payments until the bill is paid in full or payments made in full. Sprint is lying to us. They have lied for two months now and I just wish to get out of this contact. Getting money from someone's account without authorization because of a one time payment with a debit card is not right.
Our accounts have been overdrawn. I am currently overdrawn by $310.00. Bills that are automatically taken from the account are not being paid or causing the account to be overdrawn even more.
Fraunandpam of Lakeland, FL June 18, 2008
READ THE FINE SPRINT PRINT. We have had service with Sprintpcs/nextel for a week,our plan is $99.00 a month,sprint sent us a bill for a total of $152.29 $26.00 Activation fee,Cell ohone companies entice consumers to Activate service and they charge a activation fee,How do they get away with this?The taxes on our bill is $20.80 Government Tax,I ask what Government? And $15.92 Lakeland city-comm Tax,$1.50Administration fee,And $3.17 Monthly Charge for our plan,I ask why so many charges?
Called Lakeland City Finance Dept,I was informed that Sprint is charged a 7%,Tax for operation In the City Of lakeland,So in return Sprintpcs charges its Customers $15.92, I called Sprintpcs customer service they Said i had to contact sprint Head quarters,But it Customer service could provide me with a Number for there home office,Imagine that. What does one do in this case? Wait for our government to help?We cant hold our breath that log..
Julia of Mableton, GA June 18, 2008
Since December 2007 Sprint has been charging me for service that I dont have, for the pass 7 month my bill has range from $400.00 to $800.00 per month for charges such as text in which is Free, internet charger in which I dont have, nights and weekends charges in which are also free between the hours of 6pm - 7am weekly and 6pm Friday -7am Mondays.
Sprint change my Plan every month and when I call about the problem I either get disconnected, or they (Sprint Customer Service) say they doing me a favor,and wont take the charges off, get tranferred to the care department or get put on hold for the longest. Every Month I have to spend wasted time talking to Sprint about unneccessary Charges that they volumtary put on my bill,cut my phone off in which is a inconvience to me. I have all bill in my possession that has a different service plan on each month, I am tired of going throught this every month and I want some thing done about it
this has been very stressful and a great inconvience for me. I am tired of my service getting cut off every month I am tired of these high bill in which I have not accumulative. My PLan Consist of $89.99 plus tax fees, I get charge late fee because I cant pay these 400-800 dollar bill in time.
Suzy of Conroe, TX June 18, 2008
I have had sprint for a lonnng time and almost every month I have to call and dispute charges on my account. My plan is 49.99 per month, and this months bill was over $600! ...and NO, I never go over my minutes! I spend hours upon hours on the phone with them trying to dispute charges. I get transferred and hung up on allll the time! The minimum time to expect to get anything done is 2-3 hours on the phone! By then I usually have lost my mind and I am under ALOT of stress.
I cannot even express the anger and frustration I have with them. The only reason why I have not left them is because I know that I will get cancellation fees, in addition to whatever fees they decide they want to add to go against my credit. I REFUSE to pay a termination fee of $150 when they are stealing from me! I have had sprint for several years now and have yet to receive and accurate bill. Every time I changed my phone number, plan, or changed phones my contract was renewed without notification. I'm really fed-up with this company and the stress I undergo each month in disputing my bill. I plan to leave sprint as soon as I have the money to go somewhere else!!!!
In march of 2008 my LG fusic phone went out. I had it for 5 months or less, and was already having problems with the phone. It was in very good condition. The phone continued to power on and power off by itself. I returned it back to the manufacture and meanwhile had an old phone turned on until they sent me another. Soon I received a new LG fusic phone in the mail. Not even a month later the new phone started doing the same thing!
Come to find out other customers with the same phone were having the same problem. So I called the manufacturer who this time provided a shipping package for me to send back once again for a replacement. Meanwhile I called sprint to turn on an old phone again. The informed me that my accoutn was undergoing some updating which meant they could do nothing with my account. They said it could take up to a week. Going without a phone for up to a week was unacceptable! The only thing they could offer me was to go inside a sprint store and add a phone line. That way I would have a phone. They told me that they would go ahead and terminate the older account/number with no termination fee.
Since March I have been billed for two phone lines in addition to text charges (when I am suppoed to have unlimited test!) totaling about $370!!!! Every month I have been trying to call and dispute these charges. Every time they say they fixed it and I will longer be over charged ...yet each month I have been dealing with these additional fees.
Anthony of Phoenix, AZ June 16, 2008
Got Fed up with sprints terrible customer service and incorrect billing procedures for the last 5 years they continue to harasse me on my personal home phone and cell phone
this company should be sued and i will be tring to do so myself
Kim of Lombard, IL June 15, 2008
Sprint violated my contract by billing me for serivice I did not order. I called on January 30, 2008 and asked to have it removed. They stated it was removed. They continued to bill me. They confirmed today that they stated it was removed but it was not. They now refuse to cancel my contract without a fee even though they continued to bill me in error for 5 months after I informed them, and they confirmed of their billing error. This then puts Sprint in violation of its contract.
The has caused me to continue to spend time (more than 20 hours on the phone) and I paid $35.00 for service I formally requested to be cancelled.
Donna Jo Pemberton of Goodlettsville, TN June 14, 2008
I ordered a cell phone from the Sprint web site and a calling pkg. Sprint sent me an email stating I did not qualify for the pkg and phone I chose and they had chosen 1 for me. It was at a much higher rate and the phone was not the same in the email they sent. I immediately called them and canceled the whole thing. They said it had already shipped UPS and just to refuse it when they came. I did that. I never signed for that phone or accepted it from UPS.
That was 4 years ago. Sprint has sold this so called bad debt several times and every time they call us wanting over $400 for this Sprint phone I never received. It is on my credit report and I have disputed it several times. Sprint has convinced the credit bureau that the charge is legitamate. 2 years ago I filed bankruptcy and put that Sprint bill on there and it got discharged in the bankruptcy. They sold the account and the calls started again. I looked on my credit report and there it was by a totally new company trying to collect this debt I didn't make.
I called them and told them I had filed bankruptcy and they laughed and said they didn't care they would keep calling until I paid. Then I disputed it again on my credit report and the bureau took it off after verifying the bankruptcy. THEN, they rolled it over onto my husbands credit. Now it is there and we can't get it off. We have disputed it 3 times and every time they convince the bureau that it is a legitimate charge. It's not and never has been. Please help me get this off our credit.
4 years of stress from unlimited phone calls daily, credit scores lowered resulting in higher interest rates and the inability to qualify for a building loan while this debt is on his credit report.
Mikneeka of Sunbury, PA June 13, 2008
I opened an account with them in April of 2007, and I was told that my bill would only be 39.99/month and there would be a one time activation fee of 36.00. So I excepted the offer over the phone and received the product days later. I was told that I would be able to add up to five lines to my account in which they would only have to pay 39.99/month plus the one time activation fee. The phones that we were given were one hundred percent free and we were given thirty days to test these phones and send them back and trade them in for different free phones. I had a total of four lines on my account and each person including myself decided to switch phone before the thirty days were up. The agreement was that we were to send the old phones back as soon as we received the invelopes to send them in.
When I received my first months bill in June of 2007 I was appailed to find a bill for over fifteen hundred dollars, not to mention that this was first bill I had ever received since I began my contract in April. When I called Sprint to discuss my bill I was told by a representative that I would receive a credit of eight hundred fifty dollars, I said okay and when I received the following bill, there was no credit because they were still trying to charge me way too much money for four accounts. Not one time did any one go over their minutes, and there were only a few text messages that were used but other than this there was no reason I should have been charged this much.
Because of this bill my credit rating is extremely poor and in order to go to another company I have to pay a deposit or have to sign up for a spending limit.
Chau of Flushing, NY June 12, 2008
I had a cellular account with Nextel a few year ago. Now they merge with Sprint. When I first opened the account Nextel charged me one month in advance and told me that after my contract was up I wouldn't be charge for the last month. Well now my contract is up. I paid Nextel/Sprint the final statement not knowing that I have a month of credit.
So I called Nextel/Sprint customer service and asked them for a refund. They checked my account and told me I was gonna get a refund for about 95 dollars. Then a couple of days later I got a voice message from Nextel/Sprint. When I called them back they told me I wasn't gonna get my refund check. I am very upset and I feel that they have ripped me off for one month of cellular phone ussage.
Kathleen of Baltimore, MD June 11, 2008
I have been a Sprint/Nextel member since 2/2000. I have been a loyal customer and for the most part have not had problems. In 7/07 I called to cancel my service to switch to Verizon. I had currently been paying 149.99 a month for unlimited long distance; a plan I had with sprint for 5 yrs. The representative asked why I was leaving and I told her that Verizon offered an unlimited long distance plan for 99.99. She told me that Sprint had the same plan but it was unpublished. I decided to stay with Sprint because they had always been a good company and I would not have to get a new phone or have to deal with any new paperwork. So I changed the plan and thought nothing of it.
I had called a couple of times since then to make sure that my plan was upgraded to the newly released Simply Everything plan for 99.99 which for the same price had more features than the plan I was switched to in 7/07. I called today to confirm that I had been switched to the Simply Everything plan and I had not been. The representative was very nice and upgraded my account. I then asked on a whim what my current balance was and it was over $600. I started having a panic attack to say the least. The representative researched my bill and realized that when I called in 7/07 I had been changed to unlimited regional plan as opposed to an unlimited long distance plan. Clearly, I would never have agreed to this plan because I go to medical school in Baltimore and I have a FL number and I call my friends and family all over the US. The representative completely believed me and acknowledged there was a major mistake and was able to pro-rate 2 mths worth of bills but is unable to go beyond that.
Since switching me to a regional plan, almost every single call I made was long-distance. The fact that I had called Sprint multiple times since the plan was changed in 7/07 and no one there alerted me of the issue outrages me. The fact that today, I was just getting off the phone with the representative when I asked my balance, I could not believe he had not said anything to me about it. I just do not understand how a company could be collecting money for an error they created.
I feel like I a victim of fraud because I was deceived whether on purpose or not by the representative who got me to stay with Sprint as opposed to leaving for Verizon by offering me this unpublished plan. A plan, which was not even comparable in service to the plan I had for 5 yrs. Right now the bill is being reviewed.
Over $4000 in long-distance charges.
Jackie of Dingmans Ferry, PA June 8, 2008
I opened an account with sprint with a plan of 450 minutes, unlimited nights and weekends,sprint to sprint free, and free roaming. for $39.99 a month. At the same time i was given a $5.00 credit off the monthly bill for the first year for signing up. I started service around dec.2007. From then on, my bill has been wrong every month. I was charged roaming each time. every time i spoke to a person, they reassured me the problem would be resolved. it never was. i have spoken to at least 50 people since then. also my service was stopped beacause of their mistakes in billing. not Onece have i ever used the minutes allowed to me per month and i have been charged and penolised each month for their errors.
I have written them a letter stating that i will not pay their early cancellation fee of 200 dollars due to their errors in billing, i refuse to have this go on my credit report for their neglect in billing. the other day, i spoke to the last person i will speak to, she reassured me the service would be fixed. I just received a bill of about 150 dollars which is totally false. i have paid each month the accurate balance of my bill. which ends up to be about 40 dollars due to the 5 dollar credit each month.
I am done with Sprint and will never deal with them again. I will do everything in my power to fight them if they try to bill me a cancellation fee. their billing system that they came up with will be the collapse of them.
Damian of Woodside, NY June 8, 2008
Basically I believe SprintPCS pulled the old bait and switch. I went into a store to update (resign) my expired contract and take home a new free phone. The sales person introduced a high tech Palm Centro. She said since I am signing a new contract and I work for a corporation that SprintPCS offers incentives of a 23% discount off the monthly service that this phone and service would fit nicely into my budget. 2 days later I receive a congratulatory email from SprintPCS honoring my discount.
The next day I received another email stating they would not honor this discount. All this after I signed on and bought bought the high tech phone. For the past 20 days I've been trying to straighten this out. I've had two customer service reps hang up on me simply because I refuse to have my services shaved (scaled down). And I've played phone tag with Dan Hesse's assistants for a week and half.
I will be paying more than I can afford for a service that was agreed to.
Lori Van Sickle of Cocoa, FL June 6, 2008
My son is their customer and he was deployed to Iraq in April 2007. We provided orders to a corporate sprint store prior to him leaving the country and requested Military suspension on his account as advised by sprint. They said everything would be taken care of. They continued to bill my son for full service, which he paid in June 2007. Even though he had no usage on his phone they continued to bill him and sent him to collections 3 times in the first 7 months he was gone. Having my sons POA I repeatedly had to call sprint and dispute the debts collection from the agencies they were for collections.
It was a great cause of stress for my son during the first 4 months of his deployment. It was also a very trying time for me in attempting to make sprint do what they should be doing. I've not had the level of disgust, anger and frustration dealing with any situation before or after. Our brave man and women do not deserve this type of treatment from corporate America!!
Kevin of Fort Dix, NJ June 6, 2008
I am in the US Army Reserve. I have been a with Sprint for about 5-7 years amongst all the hardship and complaints for various reasons. But, recently I came upon a situation that had me at my wits and! I recently got stationed down in NJ where the Sprint service is good. About 4-5 months ago I checked my credit report on Freecreditreport.com and found that I had a collection out on my name by a collection company called RPM Manangment Services. I remembered them because I had to deal with them about a particular Sprint issue back in 2004.
The issue was that I changed from Nextel to Sprint and had them send me a new phone with my new contract. For whatever reason they sent a dulicate order and I recieved two phones with different numbers. So not needing two phones I return the one that I did not need. I called Sprint to notify them that I was doing so And they said that I should call back to make sure that they recieved the phone and also so that there will no nlate fee for the phone returned. I called back 2 weeks later to comfirm. The Sprint rep said ok they recieved the phone and there will be no late fee asseesed. Which brings me to the situation when I checked on my credit report.
I found out that after returning they phone they did charge me a late fee of up to the price of the phone ($300). After speaking with another Sprint Rep they assured me that they would take care on the incident. About a few months later I got a call from RPM Managment Services (one the collection agencys that Sprint hires)saying that I owe sprint and I need to pay them. I explained to them the siuation and they rudley told me that it was not there problem and pay or else my credit would be at further risk. I immediately called sprint and explain to them the situation and, once again I was reassured that the situaion would be taken care of. Please keep in mind that for the numerous times that I called I was kept on hold for long periods of time, transfered for dept. to dept., and also always got one of those Sprint reps that was out sourced to another country (very fustrating).
So when I recently found out that I had an unpaid collection on my credit report I was very upset. After about a month of talking and going back and forth with Sprint and RPM Managment Services I finally got the issue solved. Now, in March 2008 I called Sprint's customer service to see how I can change my plan so that I can can save money. After reveiwing that different plans I ended up not changing my plan, I just added a few upgrade to my service. This particular Sprint rep did gave me alot of adjust ments and credits to my account, I was very shocked and appretiative all at the same time.
But now Jun 2008 I called to discuss about some late fees that Sprint charged to my account. I found out that when I upgraded my account the Sprint rep signed me up for a 2 year contract. There is nothing that I can do. Now I am just going to ride this storm out.
I spent alot of time trying to deal with all this confusion from Sprint. They basically messed-up my Credit Report for 4 years. I am just fed-up with sprint!
John of Jenks, OK June 5, 2008
The cell phone lines I started in September 2007 have had constant logging of usage of vision data and other internet based usage. From the start, I have had these blocked on all phones and have still had logged usages which cause me to have to call and reblock as many as 4 times a month.
Actually now have my account on one phone showing unlimited vision data which I do not pay for. They have blocked it every which way and it still gets turned back on and logged as new usage. They have taken these off each month but it requires hours of my time and theirs to get it removed and reblocked every month. What is happening. Are they being broken into by hackers or inside people that mess with things.
They have sometimes explained that the system was upgraded and must have dropped the blocks. One kid thought I had turned on the vision data and used over 57,000 kilobites of data at 3 cents a kb. That is better than $1500.00 worth of data. I can get unlimited for $25.00. Thew kid says she never uses it. So, it may also be someone using a lot of data and has found a way to make my account unlimited and then use it. Is this possible?
they have taken the charges off, but it seems to be a problem every month and is a pain.
Williams of Bronx, NY June 4, 2008
I purchased a cell with a plan of 39.00 (dollars), to my surprise my first statement was over 100.00 (dollars). Right after I complained, about; the excessive bill for it to be my first bill and the cellphone is not even a month owned, to have reached that estimate is obsurd. I was charged services, that I never asked for, I application the 39.00 (dollar) plan and nothing else.
I had to alter my funds to pay for the bill. However, my cellphone was discontinued anyways.
Jonathan of Baltimore, MD June 4, 2008
On May 14, 2008, I purchased a phone through sprint tele-sales and my account was debited. I was told that I have 30 days to return the phone if unhappy. I was not however told, that there was a limit to me returning or exchanging the phone. And that I could go to an actual sprint store and do an instore exchange. All I knew, was that I had 30 days if I was completely unsatisfied. I went to the sprint store on May 28 to exhcnage the phone. They did exchange it. However, right after the exchange, I became unsatisfied with the new phone as well.
And on June 3, 2008 at approximately 5:30 pm I went to return the phone. I was told by the store rep that after the 1st exchange, I couldn't exchange it anymore although it was in my 30 day and still is in my 30 day grace period. I then followed up with sprint telesales who then transferred me to the order support department. The order support department, then informed me that the store was correct and that I could only exchange the phone once.
I feel that my rights have been violated as a consumer, and that Sprint/nextel has stolen from me and mislead me as a consumer. I think they should have informed me first that the phone could only be exchanged once within the 30 days or that I could not get my money back if I had already exchanged it. This was not brought to my attention at all when I purchased the phone. Now as a consumer, I feel that I am stuck with something that I don't want. Something I paid for.
The economic damage that has resulted from this, is that I have lost my $158.99. I would like a full refund for this product, but no one seems to want to give it to me. Please help me get my refund.
Jesus of Blythe, CA June 4, 2008
I was told that my 2 year contract was expired on May 2, 2008. I called in April 2008 to inquire this info. We also called in the early part of the year (Feb 2008) and told that the contract does expire on May2nd 2008. Based on their information I switch cell phone providers. I was told the contract was expired based on Sprint's information.
All of a sudden I get a $425.38 bill saying I terminated their service early. When I called they said (Lorraine)that there is no record of the conversation. Now I am told that it is not expired until July 29, 2008. With the cost of everything going up, I am now struggling to pay this extra debt. It is unfair to be told by a Sprint representive one thing and another by another rep.
Stacey of Knoxville, TN May 31, 2008
I purchased a home and paid my sprint bill. I filled out the address change form before I moved, knowing I would be at my new house by the time the next bill arrived. I KNOW this because it was the first time I ever wrote down my new address on a bill. I moved. I forwarded my addresses. I had many bills late regardless, but all waved late charges etc. when I called and explained I had moved. I had no problems except with sprint.
I didn't get a sprint bill and didn't realize it. I lent my dad my phone to take while traveling. I had no idea the service was turned off until he returned. I got a bill finally and paid it immediatly. I called sprint to tell them I had moved and hadn't recieved the bill because it was still addressed to my old house. It had the yellow forward sticker from the postmaster saying notify sender of address change. I had done that months ago.
When I called sprint the man saw the address problem. One area it was changed but the other area was not. They had been sending the bill to the wrong address. He took my check number noting I had mailed the check and reconnected my service BECAUSE it was Sprint's mistake! He put in an investigation request to why they address wasn't changed correctly in their system and gave me a confirmation number. I WAS NOT CHARGED for the reconnect. The rep never told me of any charge, and had admitted it was sprints mistake. That was the whole reason he turned the phone on before the physical check had arrived to them.
HOWEVER the reconnect did NOT work. I had to call a second time and got Tinisha and told her what had happened. She reconnected the phone again. NO charge was ever mentioned. Today I have a bill and I am charged 25.00 per each reconnect fee. I am irate! I called extremely upset, I feel betrayed, screwed, helpless...I spoke with the manager Nadine who took off one reconnect fee dispite what I explained. The phone calls mention recorded. I told her to research the calls, verify I am not lying. She said she can't. I have to pay the reconnect regardless because I missed payments. Nevermind it was Sprint's fault...they HAD the right address but still mailed bills incorrectly. I paid my bill asap. The check cleared. I paid the late fee. I went with out service. But the fact I was not told of a reconnect fee NOT once, and the situation as I whole, I should not be charged any reconnect fee.
The physically damage is late fee, and $50.00 in reconnect charges that are wrong. My emotional upset after YEARS of service and payments on time. My daughter crying because her mommy is crying and upset. It's just wrong. I am only asking for BOTH reconnect fees waved, although I feel the late fee, both reconnect fees AND I should be REIMBURSED for the time the phone was unusable!
Meelee of Newark, NJ May 31, 2008
Last year arount nov-dec i decided to stop paying sprintpcs. I was getting charged for unnessary overage, downloads that they would not tell me who the provider was to stop them, rateplan changes and everything else. Now i receive a 1000.00 bill, after months of asking them to send me a bill and investigate all of the charges they claim i was over every month. they are charging 200 for each phone.
the automatic system is not giving right amounts and with in hours the reps give you several different reasons why the bill is so high. then they give you free min and turn around and charge you.
Maderia of Detroit, MI May 31, 2008
I called two weeks ago to the Sprint store in Westland Michigan and a associate answered the phone unprofessionally he was giggling, laughing and he did not let me speak with the manager.
I called on two other occasions and a female associate would not let me speak the manager as well. These were discourteous practices, unethical practices by sales representing the Sprint Corporation.
I am also due a return in funds due to the nonuse of the internet services today is May 31st and I have not received my funds. I would appreciate it, if you would address these issues of concern I have mentioned. Thank you very much.
Miriam of Slidell, LA May 22, 2008
On march 4, 2008 I paid my cell phone bill of approximately $209.00...On march 10,2008 sprint took $486. from my account and on March 26,2008 took $438. and another $500. from my checking account, as they had my debit card on file , and paid someone elses bill with it. With this proof on my bank statement I called them and was told it was done thru the automated line. I reported this to my bank and quickly changed my debit card numbers.
I have spoken to sprint several times about this and when i could not get satisfaction had my bank attempt to pull the money back and i changed cell phone companies. I have been assured that they would not charge me the $350 early termination fees and more than 30 days later they are still on the bill. I will not pay this bill til this is corrected as I still have one phone with them that my son uses and did not wish to change companies along with me and my other son....the amount they are asking is $443.22..
I figure mu bill is $39.94 and my son owes $53.28 he pays his bill on time...The problem continues when i got a phone call from them today 5/21/08 telling me my bill is $361. How can any company expect someone to pay a bill if they dont know how much a person owes. It seems that they have 2 accounts crossed because this has happened before about a year ago and they returned my money after I went to my bank and they requested it that was in the amount of $400......
They have threatened to shut off the remaining line if this bill is not paid in full today....this is upsetting as i always paid on time and in full.
Fidencio of Edcouch, TX May 21, 2008
We had sprint service we always had a bad experiences, but we always stuck because we didn't want to have to pay the cancellation fee. But we finally got feed up when we purchased a laptop, I called sprint to order a wireless card and yes we were aware of the cancellation fee after it was activated.
We ordered the card it came in the mail and all but to our surprise it was the wrong card, we had to send it back and reorder a new. We never recieved the new but we were already getting charged monthly service fee for the card. I called disputed the charges, customere service was really rude so we decided to cancel out service. I figured ok 2 phones plus the account balance should run me about $700.00 the account balance is 300 plus $200 cancellation fee for each phone. We get the bill it is a whoping $1000.00 I don't mind paying off what we owe but I want to get the other debts taken off my account. I try calling Sprint but I can never seem to get to the correct person
I really want to get this settled because I don't want it to affect my credit since it greatly depends on a job I recently applied for
Chris of Kingsville, TX May 21, 2008
i opened my sprint account back in june and since i have had this account i have not been able to log onto sprint.com... i called sprint shortly after opening my account letting them know that i was getting a temporarily unavailable message but was told to try again later because sprint.com was having problems.. then tried the following day, again same problem..
everytime i called sprint i was told that the sites been down to try again later... so i let it go, then about 5 months ago i told them i still havent been able to get onto sprint.com and they said the site was having issues and i told them that theyve been telling me that since i opened the account so they had me change my user name and password.. i did that, then was told i needed to wait at least a day before i can log in using that new information.. so the following day i tried logging in again same problem...
its been very frustrating for the fact that everytime that i call sprint i am on the phone for a minimum of an hour... one even exeeding 3hrs.. well on the 4th i called sprint again telling them that im still having this issue and again they told me that sprint.com was having issues... i told them that that was unexceptable because that has been the only quick answer that they been giving me since ive opened up the account and he said that there has to be something else wrong then because the sites hasnt been down for the past 10months so he created a ticket number for me and assurred me that someone would be calling me back within 36hrs...
well i never got a call back so i tried logging in to sprint.com again and still temporarily unavailable.. so i called sprint and told them that i am getting sick of this, almost a year has gone by and ive never been able to login to the site for the email and to view my account.. i then asked how come no one ever called me back and they said because it was still being worked on and they dont call ppl back unless they have a solution.. so i told them shouldnt you at least call me to tell me that you are still looking at my account and im not being ignored and he replied we just dont do that sir
so as of today may21st i still dont have access to sprint.com i asked if i can get out of my contract since i havent had the full service that i was supposed to be getting and they said unfortunatly that isnt a valid reason to get out of my contract so i would still be charged a cancellation fee if i tried switching to another provider... i asked if i could be getting any kind of credits for the time i havent spent on the phone trying to deal with this issue and was told that they cant tell me anything or issue me any credits until the issue is resolved... i am seriously sick of sprint at this point
Lindsay of Murrieta, CA May 20, 2008
sprint added a vision Package to our contract that we didnt sing up for I have the original contract to prove it they have been charging us over 30 extra a month and will not give the money back or let us out of our contract
over $500 in charges that they added to our contract in the last year plus they are trying to charge us to break the contract.. even though they broke our contract by adding things with out our consicent
Chandra of Baltimore, MD May 18, 2008
In November 2007 I recived a new cell phone because the last one that I had before that one defective. The new phone they sent me would automatically roam eventhough it was set to sprint only. It also would connect to the internet. The phone would also freeze and loose sound. I did not relize the roaming and interenet charges until i received a very large bill.
When I reported the problem Sprint still wanted to charge me for the defective phone. They finally agreed to pay for everything. When I did not see the credit on my bill I called them back. I was told there was no record of a credit, so I had to go through the whole thing with them again.
Some of the customer service people are very rude. I considered cancelling my contract. I didn't even care that it would cost me $150.00. Finally the representative fixed the bill and replaced my phone. Then I chose not to cancell my contract because the representative told me my contract was up 01-27-08.
I have not renewed my contract or switch service carriers at this point. I ususally receive daily phone calls from sprint to renew my contract. I told the last sales rep that I would go into the store and renew and pick out a phone. It is only a week or two later and I went shopping for a phone and service. When I stopped in the sprint store the rep told me that my contract was not up until March 2009. ????What happend????? Who extended my contract. Well I have been on the phone with several reps and they all have a different story and noone will tell me who to foward my complaint too.
I was told that because I received a new phone in March 2007 that I extended my contract, eventhough I tell the reps. that I did not want to renew everytime I speak with them. Then I was told that I received a 5 % discount and that is why my contract was renewed. Well I do not remember any of this. I did not sign anything and did not verbally agree on the phone. When I asked for the signed contract or the recorded verbal agreement they could not provide. I was told that I have just should of known. When I asked what the difference was between the No in March and the No in November they could not give me an answer. I definitly plan to disconnect my service of about 8 years. The representatives lie, are rude and create false contracts. Is there anything that I can do about this? thank you ,
This has cost me time and money. I have spent hours on the phone and I am going to have to pay $150.00 to cancell and there are many billing discrepancies.
Gary Hunley Ii of Gate City, VA May 17, 2008
Dealing with sprints customer service is very very difficult being transferred from one department to another without being notified, disconnected for no reason, trying to get assistance in reactivating my account I simply endured a very stressful time previously I was over charged many many times by this compa ny when i finally got a friendly rep to assist me it was credited less than what should have been, being treated bad as a good customer with excellent payment history with the company very poor customer service compare this to bbb of kansas city for sprint's consumer report/complaints unsatisfactory record with the bbb. concerning billing/customer service issues.
Crystal of Allentown, PA May 17, 2008
I received a bill stating I owed $524 dollars. I was shocked because I just paid my bill two weeks prior. I called customer service and they told me because I made a change in service it was prorated and the next bill would reflect the corrected amount. I said ok, so that means I dont really owe $524. I was told I still had to pay it in order to continue service. I told them I was only paying what I owed.
I was told that one of my phones used up 7000 mins. in 15 days. There is not 7000 mns in 15days! Not to mention I had unlimited starting @ 7pm. Unlimited text on 1 phone and my bill was just paid in full 2 wks prior. I told them I was not paying that and requested a corrected bill.
I never received a corrected bill and my service was disconnected. I got a call @ 8:30 this morning from a collection agency telling me I owe Sprint/Nextel $1500. This is for charges incurred. The breakdown is for new phones I received under warranty. If you get a new phone w/insurance and you don't keep it for 2 years you owe the amount of the phone.
I am a single mother of 3 small children. My husband left us and I can barely make ends meet. As I write, I am in the process of moving because I can't pay the rent, buy food, pay for utilities, purchase toiletries and buy gas on $15 hrly. I am trying to get a mortgage, but I have so many things on my credit report. This is one more thing that will hurt me. I work evryday and feel that I can't get ahead. How can we stop these cell phone companies from ripping us off!
Jim of Rock Island, IL May 14, 2008
Deceptive practices and billing practices restriction of review of billing no easy dispute form on bill. 3rd party sellers deceptive practices and charges. deceptive advertising false advertising.
This practice has cost me hundreds of dollars and I'm sure others too.
Jim of Rock Island, IL May 14, 2008
Deceptive practices and billing practices restriction of review of billing no easy dispute form on bill. 3rd party sellers deceptive practices and charges. deceptive advertising false advertising.
This practice has cost me hundreds of dollars and I'm sure others too.
Ian of Hackberry, LA May 14, 2008
This morning, May 14, 2008, I phoned SPRINT to cancel my phone service effective May 22. They claim I now owe them $200 per account ($400 total) and claim I renewed my contract with them last July.- I did not. Since my initial contract expired, I have been contacted several times by SPRINT reps. and have on each occasion declined a new contract and refused offers of new phones etc. Those reps were also advised that we were would be leaving the country eventually so there was no point in entering into a new contract.
$400 to cancel sprint phone lines, Legal fees
Tamekia of Killeen, TX May 14, 2008
I am a current customer that is terribly upset with Sprint as a whole. I purchased a device from the compant and was told that I would get a refund once the company get their device only to find out that this was a lie and not only did they get your equipment but also kept my money of $326.23 and applied it to my account and I have to request a refund, this is inhumane and unjust.
I am told that i am a valued customer, how? I have been told conflicting information but I dont have my money. I paid for the phone with my credit card and was told that the refund couldnt be put back on my credit card because they didnt have a way to reverse the charges. This has been a long and harsh three years with a company where every representative that u speak with tell you what you want to hear to get to the next caller because I ask to many questions and I repeat no one explained to me this refund process and I never received anything in writing and not to mention verbally. I was teansfered to about five differnt departments each time being valadated by each representative and receiving conflicting information. I dont think anyone there cares or values or respect me as a customer. I want this issue resolved with your help please.
My money was taken and not refunded after having their device for under two weeks and I had thirty days to receive a full refund. I was charged overages for internet usage and I had this service in the amount of $65.00. I have been in the phone since this happened for over 10 hours from April 29 2008 until now and still havent gotten it resolved.
Jared of Ridgewood, NY May 12, 2008
I had inherited two phones from a friend. They were only Sprint capable and so I called to inquire about service. From then on there has been a total lack of customer service, technical support, and a complete misrepresentation of their services.
1. When first activating my service, noone ever let me know nor did they ask me if I am willing entering into a contract. They did not mention how long the contract would be for and they did not ask my permission. I have never signed a contract either. I came to learn I was under a 24 month contract in two ways: a) I logged onto my account for the first time about 31 days into my service and noticed a link that reads something like See when your contract expires. b) I then called customer service to verify and they informed me I had entered into a 24 month contract and that I was one (1) day past my refund date.
2. My service constantly doesn't work. Almost every single call gets dropped and most of my incoming calls never ring, but instead go directly to voicemail. I have had technical support from Sprint test my line and test the satelite signal strength. Both efforts were fruitless because I was told nothing is wrong with my line. I am constantly calling their automated line asking for credit for lost or dropped calls. Even when I call their customer service line my call gets dropped and I have to call back and start over which is why I started only doing online chat, but more about that later.
3. At first my Picture Mail was not going through and so I had to call technical support to work through a problem. I called them a total of three (3) times for this issue with the last call finally resolving my issue. However, I was on the phone for nearly 2 hours on the last attempt in order to correct the issue.
4. Because of the above mention problem, I had temporarily reduced my services because I could not use them (got rid of Picture Mail) and so I would have a lower bill. On my final call with tech support I asked that he reinstate my Picture Mail because he had gotten it to function properly. On my bill for that month I was charged multiple times for internet usage which is a part of the plan. This phone call lasted well over an hour. Because all my calls are dropped I resorted to online chat support and/or email support. This is also beneficial because I can save the text of each message (and a Screenshot) which I have done.
The following problems have arisen from chat or email. In light of all of the issues with my service and the fact that I have never consented to a contract of any term length, I thought it approprate to ask that they terminate my contract without an early termination fee. I also asked them to mail me a copy of my signed contract, which the customer service rep said they would do. I have not recieved that. In fact, after sending multiple emails to them without getting a response, I feel they are now ignoring me. This actually happened after I mentioned that I would contact the BBB. They have made no attempts to rectify the situation besides telling me I am stuck with what I have. Even in chat support I was told I was being transferred to the correct department on two (2) occasions and I waited over an hour without being transferred. Like I mentioned above, I have the transcripts and emails as evidence of all the chat and email conversations.
I am unable to use the service that I pay for monthly. I am unable to break my contract without resulting in extra fees. I am unable to make or recieve most phone calls.
Rosa of West Hartford, CT May 11, 2008
I keep getting bill for items I've never signed up for or even used. I paid $70.00 Last month for something I did not used so that I don't get bad credit, again this month that $70.00 is being charge again. I want my $70 credited from last month and taken off this current bill statement.
My contract has been up in October, I'll be looking for another wireless company. This Sprint wireless is adding additional items. I'm so tire of it. Please see what could be done.
Gloria of Hernando, MS May 10, 2008
There were a problem with a my phone going in and out on me. I could not dail out on the phone. I took it to one of the sprint stores. The technican states he who have to order me another phone and it would take (5) five working days before it arrive.
I asked for a loaner he said he did not have any. I drove to another sprint store and was told the same thing. I was left with out a phone for 5 days. After waiting on a phone for 5 days I left sprint services and found a new carrier. Sprint has now charged me an early termination fee of $165.00
I have already paid for cellular service with another company. I do not have the money for the early termination, further more sprint were charging for me services I wasn't able to use.
Charles of Harrisburg, PA May 10, 2008
Since starting my Nextel and Sprint account over a year ago, I have yet to get a consistant bill, I have yet to avoid that saturday, all day call, to sprint. I have yet to have a sprint customer service person do what they say, I have yet to speak to a supervisor as I request one. I have to have a supervisor to call me back, as they say they would.
I have never missed a monthly payment, but have had my phone disconnected over 3 times, then I have to pay something to get it turned back on, even though I know that I do not owe them anything. I have written letters to Corp to request a complete audit of my account, have not recieved any word from Corp or anyone..
The consequence is that I am being overbilled and then forced to make a payment to have my services turned on, and then the correct adjustments are not being made. I AM BEING HELD HOSTAGE BY CELL PHONE! I am spending numerous hours on the phone, which my time is money, due to their mistakes or incompentence or lack of training of their staff.
Patricia of Bronx, NY May 10, 2008
In Feb 2008 my sister was very sick, so my phone bill went over the mins, my bill was $ 290.00 my plan was 700 share mins for three lines, which pay the bill. In march I swich my plan to 1400 share mins my bill was $ 138.00 which was okay.
On April 5, 08 a Sprint Resp call me on my cell to offer me a better deal which was $ 99.99 unlimit for all three phone, TYSHIA Sprint sale person told me that for the frist line would on be $ 99.99 and $ 5.00 for the second $ 15.00 for the thrid. I ask Sprint Resp Tyshia are you sure she said yes, I asked her how much would my bill be a month she went on to say no more than $ 119.00 to $ 130.00 a month I said Cool.
On May 7, 08 I received a e-mail from Sprint saying that I was over my spenting limit please call custom service, when I call the total amount due on all phones was $ 348.24 i FLIP. I told them that refuse to pay this bill because it was not me that wqanted to change my plan it was Spint that call me. Sprint remove $ 73.00 left a balance of $ 251.00 I ask Sprint to put my old contract back since it did not exceed the 30 days they said they did but still wanted me to pay 251.00
later that evening I call Sprint and spoke to Kelly explain to her what had took place that day. She told me to pay $65.00 which I did pay and that would cover my bill for the month of May.On May 8,08 I call Spint from my cell phone to see if there were still a balance indeed of $ 187.28 Sprint Resp again Mike told me to pay $ 73.00 and that when my billing cycle for June 1, 08 all the reducung was going to be remove. Sprint are ripping off the custom. when you call the number one they all are from india have a english problem. everytime you change your plane your contract expiration date change. I hope someone do something about this company. My bill exceed my food bill.
They still wnated me to pay the $ 251.00 i refuse.I feel this was not my doing. I ask Sprint since you are going to put me back to my original contract only charge me for the mins that I used. the answer was no.
David of Philadelphia, PA May 7, 2008
Sprint confirmed that they have over charged me and charged me for a phone I did not receive for a total of over $350. They sent my case to their research department, who agreed. I received a call back from the customer service rep I was working with who told me this, and said that my money would be refunded. When it never showed, I called them back, and all of a sudden they knew nothing, and most of the information regarding my account was deleted from my record. I've spent well over 20 hours on the phone with them, all to no avail. They won, as I've given up.
Now I find that some how my account was signed up for international long distance, I don't even know anyone in any other country other than the US. Sprint doesn't care about it's customers. I'm a former VP with a financial services company, our customer service was always the most important part of our business. It's no wonder Sprint, toegher with Nextel, has the worst customer service record in the industry, and they just don't care. If you do business with this company, you do so at your own risk.
Over $350 in false charges Another $68 in false charges for international billing plan I never signed up for. Total, over $400
Larry of East Boston, MA May 7, 2008
I have been over-billed 3 minths running for a various array of services either I did order but never recieved such as the power/pro vision internet and texting for my phone and have been forced (strong armed ) into paying phone bills well over 300 when the should only be around 150 - 170
Doug of Jax., FL May 6, 2008
I have been disputing an early out of contract fee due to very poor phone service since Nov. '07. Sprint has basically ignored me. I have spoken with them a few times and I tell them about my dispute and that they acknowlege that and that they will contact me but it's like we have never spoken. The matter has gone to three? different collection agencies.
Every time I respond to them and tell them I am disputing the matter, they say, OK and kick it back to Sprint who in turn sends me a bill like nothing has ever happened. All the while, Sprint's marketing dept. has been trying to sign me up for new service!
My credit might have suffered from it and a bunch of wasted time and effort that shouldn't be.
Skye of Reno, NV May 4, 2008
Sprint repeatedly (3 times) sends me to debt collections claiming an outstanding debt of $573.00. This has been ongoing since 2004. Two debt collecting agencies have closed the pursuit of this invalid debt. Upon applying for a personal loan, I discovered that yet a third agency, Harvard Collections, has reported this invalid debt to Experian affecting my credit report. Harvard Collections NEVER contacted me in any form (an easy task considering am still a Sprint customer).
Sprint Customer Service refuses to address and finalize this issue and will only direct me to the current debt agency. Sprint is harrassing me. I am filing a separate claim against Harvard Collections for their fraudlent and negligent reporting practice of this invalid debt.
Since 2004, I have had to spend numerous hours fighting an invalid, inaccurate debt claimed by Sprint--hours that should have been spent on productive work. Numerous trips to post office, hours writing letters, and hours on the phone with customer service representatives and debt collecting agencies deplete my energy and workable hours.
Michael of Beaverton, OR May 1, 2008
Long story short... Sprint Nextel has been giving out and-or selling defective equipment. I have been a consumer of Sprint Nextel for two years of complete nightmare. I have been issued numerous replacement phones from Sprint Nextel and Assurion and enough is enough. I have also requested to speak with Corporate and the employee transfers me to another Customer Care Rep or Rentention (Cancellation Department)
Is this appropriate company policies? What are they hiding? Sprint Nextel is a good company but with issues that someone needs to deal with. I refuse to continue paying $70 a month for defective equipment and their company should be deeply investigated. When asking about the issue(s) each employee asks me to purchase a new phone or start a new contract...shouldn't these be under some type of warranty and guarentee? I also have had insurance package for $7.00 month on the same account since beginning with Sprint Nextel.
Numerous times on the phone with Sprint Nextel, as well as hours. Many times in the store and at service centers.
Gina of Rio Grande, NJ April 30, 2008
they took 700 $$ from my bank account unauthorized several times. they will not answere my questions or concerns. call me back about the situation or return my money that they stole. i also have bank fees for NSF'S because of this. everytime i call i get disconnected & transfered for hours! i am so sick of this company! my bills are never what they are suppose to be. my account is EXTREMELY overdrawn & no one knows anything! Sprint is doing nothing about this and im getting mad!
well 700$ @ 12 times... with 30$ NSF's charges at 12 times! and daily overdrawn bank fees @ 4$ in less than a months time!
Phyllis of Bronx, NY April 30, 2008
Spint is attempting to slam me. I have telephone service with MCI and did not contract with Sprint or authorize any telephone services from them. In March 2008 I received a bill for 14.98 and was told it was an old account tied to my phone service. I told them I did not want or need their service and to cancel it. I was told it was cancelled. Again, I received a bill on April 29, 2008 for past due amount of 14.98 and additional charges of 18.23 plus tax for a total of 35.76.
I called and was told by a rep that this account was opened in 1/26/02 and it was for over the limit charges which is a total lie since the charges are calls charged for the month of April 2008. I told them that I cancelled so why was I still getting billed. I was told that the account was cancelled March 28, 2008 but I still owed the charges. I refused to pay for an account I didnt open or authorize. I was told that I would continue to be billed and if I wanted to dispute I needed to contact The Federal Trade Commission. This is my official complaint for deceptive and fraudalent business practices by Sprint.
None yet but if this is not resolved it may effect my credit not to mention it is annoying and humiliating to be treated this way by a large company. It should be illegal.
James R. Galloway of Coppell, TX April 28, 2008
I purchased a Sprint Motorola cell phone that has never worked properly. Both the phone and attendant cellular service fail. I have spent many hours on the phone with sprint staff plus visiting sprint retail stores trying to get satisfaction. The phone cannot be relied on, essentially it is a call-out phone only. I can make calls, but receiving calls is hit or miss. Sometimes call come through, sometimes they go directly to voice mail, sometimes the caller gets an not available message.
The phone does not hold a charge, when I tried replacing it, I was told the contacts file could not be transferred to another phone for unknown reasons. I want my money back for the phone and refund of service fees for the past 3 months when I did not get adequate service.
I travel a lot and depend on my phone for business and for safety on the road. I am more vulnerable when driving in west Texas because I cannot rely on my phone, plus my employer cannot reach me when needed.
Sally Louise Crystal of Costa Mesa, CA April 28, 2008
simple phone bill that went from 200.00 to 850.00 in one month never going over the minutes in the plan. plus excess charges that took numerous calls to finally get fixed after 5 months. i switched carrriers i guess they dont care about loyalty i was with them for 6 years.
Cliff of Las Vegas, NV April 27, 2008
We are a new customer of Sprint's since January. Unfortunately, we missed last month's payment. The total we owe for the two months is $87.80 . However we received a Avoid Service Interruption letter from Sprint that says we owe $8780.00 .
The error is obvious... somewhere they failed to convert a value that was in cents to dollars. But this surpises me from a company that has been in business for as long as Sprint has. I used to troubleshoot billing software problems for one of Sprint's competitors in the past. We had many billing problems, however NONE as blatent as this. And I read on your site that Sprint has had similar problems for years. Even more surprizing. Obviously fixing their billing problems is low priority for them.
Mj of West Dennis, MA April 27, 2008
My 1 year contract with Sprint was up on 4/27 so I decided to upgrade my phone. I authorized a payment of around $80.00 on my debit card. (49.99 for the phone, 12.00 for shipping and 18.00 for the upgrade). Sprint proceeded to take $117.00 and change from my account, causing it to be overdrawn and I was charged an insufficient funds fee by my bank. They took the upgrade funds plus took it upon themselves to take my current bill amount.
I have been dealing with them via e-mail and have heard from three different Cust Serv Reps. They have filed a refund case and told me I will receive a check within either 3-5 days or 10-15 days depending on which e-mail you go by. I find it interesting since they were so quick to take the money but can't manage to put it back as quickly.
They also apologize profusely everytime they e-mail me which is irritating me more. I have e-mailed them this morning to terminate my contract immediately and not to contact me further. I do not wish to pursue legal action , I just wanted to vent and share this with anyone thinking of dealing with Sprint.
Joseph of Trenton, NJ April 26, 2008
I recently changed my plan with Sprint to their $99.99 unlimited minute plan from their 450 minute plan, but when I call for my account status or check it on the computer the system shows that I have unlimited minutes plus a bonus 450 minutes.
My wife and I wanted to make sure that I am not being charged for two plans so we called customer service and spoke to Stacy about the issue, but no to avail as she kept telling us that it wasn't showing in the system and must be a computer error on my part (even though people make computers not the other way around). Unsatisfied with this answer, we asked to speak to a manager, but after holding for 5 minutes or so, someone who flat out told us they weren't a manager came on the line claiming her name was Johnser or something like that, and she was the highest person we could talk to and that she was higher than a manager.
After establishing that she was not about to transfer us to a manager my wife began explaining the situation to her, but the person on Sprint's end hung up on her before she was done speaking. I decided I wanted to file a complaint against the person, but was unable to find a complaint line anywhere, which is unheard of in a corporation. If Sprint doesn't want to hear my complaints, I will make sure that everyone else can hear them. (By the way, I still have not received an answer to the question that was the original reason for my call to Sprint).
Chanel of Cambria Heights, NY April 26, 2008
I made a payment through their automated payment center which was access through there 800 number, the funds were taken out of my bank account and never posted to my cell phone account.
I use my phone for business purposes and sprint disconnected my phone service every 7-10 business days. I ended up having to take out time in my busy, hectic schedule in which I had to go to the bank and had the bank fax bank statements and letters that said that the payment was paid to them.
In addition to that I also got on the phone with me with the bank representative and the sprint representative which also told them that the payment was sent to them and never declined. 7-10 days later they disrupted my service. They immediately restored my service each time but then 7-10 business days later they turn my service off again and again said that they never received payment. This has been going on for more than a month. They keep telling me it will be taken care of it and to fax it out again, each time with a different fax number and the problem has yet to be resolved.
Each time that I've spoken to the Sprint representative they tell me that they will open up a case to have it resolve within 5 days and a representative will call me back, but they never call me back. This is becoming more than an inconvenience, it becoming pretty embarrassing to have to explain to people the situation.
I have threatened to turn off my service and also switch to a different company but they keep telling me that they'll take care of it, but it seems like a run around it you ask me. The last contact that I had with the representative they told me that my funds are in limbo and that the funds will be credited back to my account and that I would have to repay the money that was already paid which is over a month and a half after I paid. This is ridiculous. The rep told me that maybe their system may went down or something. I don't understand how this is my fault and I'm the one who gets continually aggravated by these people. Please help!!!!!!!!!!
Celestine of Waukegan, IL April 25, 2008
I got a bill from sprint for $89,335.00! I've been a customer for a bout 10 years. In 2007 I added an additional line and that's when the trouble started. I have been over charged for months and every month I had to call them. They would give me an adjustment and the next month I got over charged again. I changes phone company and this was the final bill. I'm in a state of shock and it can't be happening.
They always send bill more than my monthly rent. I'm unemployed so I didn't use the phone often. I just got tried of calling Sprint. It would take me a couple of days to open the bill because I knew it would be bogus charges and I would spend hours on the phone with sprint. This has put the icing on the cake and my emotional distress with Sprint, I just can't handle NO MORE. CAN SOME ONE PLEASE HELP ME GET THIS RESOLVE.
HIGH BLOOD PRESSURE GOES UP. I GET SO DEPRESS BECAUSE I CAN'T PAY THERE HIGH BILLS AND THEY WOULDN'T AGREE TO DROP ME!!
Nicole of East, TX April 25, 2008
I switched to Sprint in the Spring of 2005 because the Cingular towers were being taken out of our city so therefore we could no longer use Cingular/AT&T. I didnt start running into problems with them until late last year when I decided to add a line to my plan in November. In December, I got my first bill and realized it was kind of high, but I didnt think it was a big deal. But then in January something didnt look right. It turns out that they were charging me for my new plan AND my old plan!
So I called Sprint and they were really nice about it and the lady told me she would have everything worked out...WRONG!!! They were still charging my line for internet service (which I did not ask for) and also had added some things to my plan that I didnt ask for. So In February I figured everything would be taken care of....yeah i thought wrong. They charged me for minutes I didnt use and then on top of that they charged me for stuff that wasnt supposed to be on my line like they did the week begfore.
In March they over charged me yet again and could not explain why I was incurring all of these charges. And since im on the spending limit program, when I would go over they cut my phone off without warning. So jump to this month of April and I figured that all my problems would be solved. But it turns out that Sprint took $250 out of my bank account without my permission (which in turn had my account over drawn) and would not return it. I made a payment the other day and they told me that the bank account (which was my fiancees) was CLOSED and the payment could not be honored. He checked his bank account and its fine except Sprint did take the payment out (and they are going to refund it). Not only that, but they cut my phone off for a day because of their stupid mistake. they put my account on hotline and when they do that it automatically puts your account over the spending limit.
My fiancee went to the sprint store and told him that even thought the payment we made was taken out, our account would not have been over. So they basically turned our phones off for no reason which burns my skin! So as of July or August (because I wont be off the spending limit program until July) I will probably no longer be a sprint customer. I should not have to call 3 times or more a month for issues that I am having.
Adrianne of Bronx, NY April 25, 2008
Sprint charged me for phones that were transferred from my existing account to my Business account without my authorization that it would be $100 per phone, I found out after my bill reflected the amounts, am still being billed and threaten to be shut off if it isn't paid
Every month I do not pay it reflects on my credit rating.
Allie O'shaughnessy of Napa, CA April 24, 2008
I purchased a cell phone on the Sprint internet website in the amount of $486.08 January 28th, i received it January 29th, I returned the phone January 30th, i have called Sprint over 30 times, to check the status on my refund, every representative has given me the run around and tells me the same thing every single time, call back in 48 hours to check the status on your refund check everytime i call i get the same story over and over and over again. I would like to turn Sprint in for lying, and making me wait three months for my $486.08 refu
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