T-Mobile Reviews

I had an outstanding experience at the T-Mobile store on North Monroe Street in Tallahassee, Florida. After dealing with a very frustrating situation elsewhere, I came into this location and immediately noticed the difference. The store was clean, welcoming, and well-organized. I was assisted by Hussain, and his professionalism truly stood out.

My comments and review are for store #9759 at 10040 Alabama St, Redlands, CA. First, some background. At 73 years of age, I have worked in customer service/project management positions for well over 40 years, in retail and transportation, as well as in the printing industry. The point is, I pay close attention not only to the service I receive, but also to the service provided to other customers, the attitude of the employees, and the way the "business feels." I observed the following: All customers who walked in during my visit were quickly greeted by the staff, even when a staff member was already busy with another customer. AS soon as a staff member had a free moment or finished with a customer, they followed up by walking up to any waiting customers, greeting them again, and briefly inquiring about the reason for their visit to the store.

🌟🌟🌟On 4/8/2026 at 4:07 P.M. I had the pleasure of working with Arthur at T-Mobile, and I cannot say enough wonderful things about him. From the moment we began our interaction, Arthur was professional, knowledgeable, and genuinely kind. The kind of customer service representative that is truly rare to find. Not only did Arthur help me resolve my issue efficiently, but he also went above and beyond by offering smart advice that actually saved me money. He took the time to really listen and understand my needs, and then delivered solutions with patience and expertise that left me completely impressed. Arthur embodies everything you could ever want in a customer service representative. Arthur is attentive, caring, thorough, and incredibly skilled at what he does. He didn't just do his job; he exceeded every expectation I had. It was clear that he genuinely cared about helping me, not just checking a box.

I want to thank two employees at the Old Post Rd location in Charlotte NC. They are "Edwardo The Great" and "Ashley The Angel." Ashley was very compassionate, informative , and understanding. I was dealing with being the POA of my brother who was in a Nursing home. He didn't know his account number or his 6 digit pin. She told me what I needed to do. I appreciated that a lot. You can say she educated me. The previous representative misled me. He had given my brother another plan and didn't tell me I had to come in a T-Mobile store not a Metro T-Mobile to get that new plan.

I've been with T-mobile I would like to guess going on 4 years, always has been beneficial and easy to work with. But I just got the Galaxy S25 like a year or so ago and it has always been in a protective case screen saver on it and now for some reason, the battery seems to be blowing up. Like literally, the battery has popped my phone out of its case the back of my phone now is bubbled out and no longer connected in the middle. Also will not stay on unless plugged in Like why? I have never dropped or submerged in water, none of that.

Read ALL these 1 star reviews. T-Mobile sells crappy phones that do not last, then downgrade you to an even more crappy phone, so you'll have to buy an even more expensive phone just to be able to have something that works. The stores are a joke. The reps are rude, brain-dead kids who are only there to cause a distraction as T-Mobile screws you over. Calling in leads to lies, call backs that never happen, and continuous dumbasses who know nothing, and fail to listen/ understand simple issues at hand. They're simply after your money in return for nothing. You're treated like a criminal for asking for the "offer" the last rep gave that disappears as soon as the call ends. Not one rep, supervisor, or manager leaves a note re ANY CALLS to T-Mobile, which is designed to frustrate the crap out of you. Along with the majority of reps that speak with accents so thick you end up just ending the call because they can't understand English.

The staff at the T-Mobile store were very professional and helped me troubleshoot my service. Special thank you to Mary **.

Very poor customer service. Weird billing the worst. No one who answers the phone knows how to listen to the issue at hand. I would never recommend TMoible to anyone, not even the devil himself!!!!

Their plans are scams! Got the senior plan for a good price and supposed to have fast unlimited mobile data... but the reality is you can't use internet without wifi... SCAM PLAN!!! I also get constant spam calls and text that were not a problem with US cellular.

This company is a scam. Thief. Liar. I have went to the store where I bought the phone. Took it back 3 days later and they would not help. Refused to help me cause I am **. Went back many times so I left them after 3 days. Now they want me to pay 1051.81 for a free phone cause I left after paying 200.00 dollars for a free phone so it ended the promotion but bad product and service. This store is racist. The employee introduced himself as racist. They all ganged up on me. Refused any help. I want this store shut down. They are a SCAM. I requested the general manger. She laughed. Said, "We don't have one." I said, "Ok." your boss many times she is always on vacation. They are private owned. Asked for the owner info. Refused. They know what they are doing is a scam. Stop this scam company. How do you contact the owner. I sent a email to each stock holder of T-Mobile. I will sue them.