T-Mobile Reviews

The switch from UScellular to T-Mobile has been absolutely horrible! Spotty service, slow speed, and the app is NOT user friendly! So disappointed in the switch!

The staff is very difficult to deal with. Trying to cancel has been a nightmare. I have been literally dealing with fees after canceling. I stopped using the service in February. They still charged me 2 months and when I tried to cancel they could not cancel without my pin which had been set up years earlier. I was on an auto pay for internet and didn't even remember I had a pin. The representative canceled but I had to pay for the back charges for 2 months even though no services had been used.

Tmobile treats new customers better then they do their existing, loyal customers. Never missed a bill but can't get same perks as new customers. Tmobile used to be great to their customers. Not anymore.

Mr. Dylan ** was very helpful and greeted me immediately when I entered the store. While I waited to be help every customer who entered the store he greeted them with respect, patience, professionalism and with smile! Customer Service is very important on the success for returned business. Mr. ** is outstanding at his job!! Mr. ** Miller also assisted me with my phone issues and was extremely helpful!!! In this current world it was so refreshing to have such incredible customer service!!! Thank you for your time!

I signed up after being told my monthly service would cost $60. After becoming a customer, the pricing was not honored as I understood it had been presented during the sales process. I spent significant time attempting to resolve the matter through customer service and requesting that the originally represented rate be honored. Unfortunately, I was unable to obtain a satisfactory resolution.

I have been with T mobile for over 10 years, I have automatic payment every month, however if I make my payment early they remove my auto pay so they can charge me an additional 10.00 fee. I have never heard of making payments early that I get dinged for their auto payment being removed for paying my bill early. I think it’s time to change service provider, oh and I don’t want to even talk about their customer service support.

Ireland location refused to cancel. I have no contract. I owe them nothing for a phone. Received code from Ireland road location and was told to call 800-937-8997 with code and still won't close account. They changed my unlimited to hotspot by which I did not approve. I will file a complaint with the South Bend Police Department. I don't have the phone it is inoperable. I want a refund. Tammy ** South Bend Indiana.

If there was a lower point to give to T-Mobile customer service I would have given them ZERO. Their Rep called me one day to offer me a promotion to get a free phone in exchange for the one I have and just pay for the service. Turned out all a lie. I gave up my paid off phone and was stuck with a $500 phone. When I decided to leave T-Mobile they billed me the balance of $400. I explained the situation to the manager and he simply said, "Too bad," and I should have documentation which I did not have as email nor as a text. Very bad company and will never go back to them or recommend them to anyone.

I called to ask about any available upgrades. I was ready to pay for an iPhone 15, and 37 minutes into the call the guy tells me if I want the upgrade I have to add another line. I hate predatory sales tactics like that. They wasted my time and made me think I was getting a good deal just to try and pull the rug out from under me.

T-Mobile is one of the worse phone companies ever. Customer service is horrible and nothing but liars.. And I've been with them for years and I would never refer nobody to them.

T-Mobile's purchase of UScellular has been horrible. Double billed (one month of service by US Cellular and one by T-Mobile) for the month of May of 2026. Lost our US Cellular 5G Internet because T-Mobile doesn't provide it in our area. Had to get new T-Mobile cellphones. They run hot and freeze up often while the battery doesn't even last a day. Reception is poor, one or two bars and the cell tower is less than a quarter mile from our house. Calls drop. REPEATEDLY. The voice quality is so broken up the service is unable. Unable to access voicemail. Multiple trips to the store, but they are so overwhelmed with customer complaints that we can't even get assistance.

I've never seen such bad internet in my life. Extremely slow. Sometimes it doesn't provide internet service at all. It's terrible. Customer service provides support, and the same problem recurs the next day. It's like they're deliberately providing limited internet access. I actually pay $164 a month, but I'm making the biggest mistake of my life. I'm never going to use it again after this month! I wouldn't recommend it to anyone!

Please save your money and time or you will be scammed. I was given false and incorrect information. I was sold a plan that was not available in my area and they offered no compensation or apology after I spent $907.00 to pay off a phone when promised a rebate of 800 for switching TMobile and another rebate of 300 for switching my internet provider. They did not offer that internet in my area. (Staff either blatantly lied/defrauded or were not properly trained. I have 7 hours on one day on phone with tmobile to switch, another 6 hours trying to set up the phone plus going on 5 hours after driving to the store. I had someone on phone when I submitted rebate and they said it was done. Upon arriving home, I received message asking me to submit the rebate that I have already submitted.

T-mobile has got so greedy it doesn't even seem human anymore. When you have your service canceled make sure you have proof. Otherwise they will keep charging you and you'll have to cancel again with more charges.

T mobile has bought out US Cellular and service went from top notch to absolutely horrible. T mobile deleted important apps and installed multiple game apps on our phone without our permission. If you're thinking of T mobile, avoid at all costs, their strongest signal simply doesn't exist. We were force fed T mobile and we have had nothing but problems, dead spots, important apps deleted and multiple games.

T Mobile customer service is beyond horrible, they really need to hire people that know their job and don't work at a turtles pace. Went to one of their stores and after 30 minutes the guy still couldn't fix out something very simple so I walk out.

Went to switch carriers to T-Mobile. Store # 534. Had the pleasure of dealing with Carissa. She was extremely professional, Friendly and knowledgeable. Made it a very enjoyable experience.

Horrible company! My account was closed months ago, I have a small credit balance that they continue to send me statements on, but they will not send me a refund. REFUND ID #: **.

T-Mobile customer service does not communicate amongst themselves. It just depends on who are you talking to. There is no consistency on their response. I had my service cancelled on Feb 9, 2026, and I still have been receiving a bill. According to T-Mobile I am still responsible for the bill even though I switched to AT&T in December of 2025. And even though there are no service usage, I still have to pay for service. I really think this is just a money grab.

Went to the T-Mobile on 2090 N Rainbow in Las Vegas and even though the store was packed I was helped within minutes. I think I met the most courteous, patient efficient customer service Rep ever. She sat down with me and broke down all my options and allowed me to make the best decision pertaining to my unique situation. At the end of the day I walked out of that store fully satisfied with my purchase, her name is **, a real asset to the T mobile team.

Very poor customer service and response with this provider, I recently returned a 5G internet box as it was not even close to providing the internet access they promised, so after 30 days and still no refund I was charged for the box, 240 dollars, even though I have proof of delivery via UPS they claim that they have not received it into their system and do not have a time frame as to when it will be. Meanwhile, "Pay the 240 or we shut your service off," and they did.. I had to pay the ransom to get my service restored along with 40 dollars in service fees, 20 dollars in late fees etc.. As soon as I had service I changed to ** for half the monthly rate and you can actually talk to a human that you can understand and can help. It's no wonder T-Mobile is losing customer base.. Never go back,

I'm sooo over having T-Mobile as a service provider. I had set up a payment arrangement last night to make sure service didn't get suspended, but they STILL suspended my service and charged an extra 80 bucks for "disconnect fees". I had to set up yet another payment arrangement, but then I couldn't for a solid 20 minutes because their app was glitching. OVER IT. Awful service. They think you're made of money. Don't go with T-Mobile.

I am so disappointed 😞. They are not the same anymore.

I have been scammed by T-Mobile. My bill is 420$ when supposed to be under 150. I have tried to get help on the phone and in the T-Mobile mobile office with numerous customer service agents. None of them will fix it, and my bill is higher every time I talk to them. They say I have to pay for a bunch of fake charges. It feels sooo hopeless. I do not believe this is a legal service.

Two words: corporate bullshit. Would not recommend.

I joined T-Mobile in January 2026 after being told by customer service that one of my lines would qualify for a promotional offer. Based on that information, I transferred my lines and home internet over. Unfortunately, that’s where the issues started. When I visited a store shortly after, I was told the promotion was never actually attached to my account. The solution was to cancel the order and redo everything. I was also told the device involved in the original order had to be returned — but that I couldn’t return it in-store. T-Mobile emailed me a return label, which I printed and used to ship the device back. According to UPS tracking, the package was delivered to the T-Mobile warehouse on February 4th.

Customer and inventory management is grossly incompetent. No communication between customer service and product returns. It took 6 months of endless phone calls before my money was returned, not acceptable. No sense of urgency from anyone I spoke with, ever.

Paying for insurance on Apple Watch. Screen cracked. Tried to use the insurance. I pay 20.00 monthly. Hung up on me. I called 6 times. Finally got the claim filed. Told my device would deliver on Tuesday. No. Now they say I have a warranty thru apple for a year. Call them. They took my credit card for the deductible on Friday. By Monday they say I have insurance. Why did they sell me insurance if I have a year's warranty. 3 days of insanity. This is the worst customer experience I’ve ever had. 20 years with Verizon, guess where I’m taking my business back to.

I've been lied to since day one. I've only been a customer for 3 months and have had to call customer service every single month when my bill came out. I went into the T-Mobile store to buy a mobile hotspot device and the hotspot plan. I already have my mobile phones with another company, but that company doesn't offer a mobile hotspot. Researching online, it said I would get 100GB for $50. That's what I went in for. The guy that helped me said he could get me a better deal if I added a tablet line. I could bring my own tablet or they could give me one for free (after monthly discounts). He also talked me into the 25 GB instead of the 100. The two line would come out to around $50. I wasn't sure if I really needed 100, so I went with the 25 for now and the tablet line.

I recently went in to upgrade my phones. My first visit with Jonathan was great! He was very patient. My phone had a lot to transfer. He cautioned me about keeping my old and new phones next to each other. He also cautioned me that if it lost connection, it wouldn't complete. No fault of his, I left and the transfer didn't complete. I couldn't fix it myself and went back for help. Cambria was my consultant. She was awesome as well. She made sure everything was taken care of. She was so kind and engaging! The majority of the staff there are so friendly. I would definitely recommend the Hoover T Mobile. Great people and great products.