Sprint Billing Problems

We had our service for seven years, traveled around the world working and the service was great. We were told that there were no roaming on our plan. After moving in May 2011, we received a bill for $867. We called to find out why our bill was this high for one month and the reply we got was there is no Sprint tower in the area we moved too, so Sprint said they had to pay for using Verizon and AT&T towers to carry our service so we were being charged for all of our minutes due to moving into a non-coverage area. At this time, we were asked by Sprint to discontinue all services and they would take off all fees other than the original $131.46 for the month of service. We discontinued the service at that time and until today, 02-08-2012, we are still getting calls telling us we still owe the $867 bill. We have tried to talk to them to resolve the problem but they will not respond to us.

I am amazed to read all the complaints about Sprint so I am adding another. Our business cancelled our service on Sept 26, 2012 with Vicki. She told us that our account was closed and we paid our final bill over the phone. Today I received a phone call from a collection agency telling me I owe $106.00 to Sprint. I asked what for. The account was closed and we have received nothing from them. I got Sprint on the phone. I talked to this very rude woman named Terry (her ID # **). She was no help. Then, I talked to a Bridget who was very nice but no help. They then transferred me to Finance again. This person was very nice. At least she told me that we have not received any invoices and she could not explain why the billing information was blank. She did try to have these charges waived but she could not. I told her how we could know that we owed Sprint any money if we never got a bill. And I said that on Sept. 27 when the account was closed, we never heard from Sprint again.

This makes no sense. It clearly is Sprint's fault that no invoice was issued. If I had got something, don't you think I would have called rather than letting something go into collection that we did not know that we even owed? The sad part about all this is that Sprint does not care. It's no wonder there are so many complaints. They could care less about their customers or the reputation. So, let's see how long it takes them to mail us this invoice. It is a sad day in America when big companies think that they can do this to consumers and get away with it. It's no wonder we are in the shape we are in as a country. If anyone is reading this, stay away from Sprint.

Sprint changed how they assess the plan cost. Last month plan cost of $129 was for primary phone, and one additional phone at no cost. Corporate discount of $23 was allowed only on primary phone, which was at $129. Now, Sprint is charging the $129, same amount as $110 on the primary phone, and the previously no charge covered phone, is now $19. Sprint will only allow discount on the primary phone, which it's now $110. It costs a minimum of $5 a month more, with no additional benefits. Just another way to rip consumers off.

I'm unable to get Sprint to apply the correct discount for the last 60 days. They have mistakenly applied two customer discounts that were not correct for companies for which we are not even affiliated with. I have repeatedly called them and spoken to several supervisors. Most recently, one in the NW Service Delivery Center. What a nightmare of an experience this has become. Now I am waiting for the next 72 hours for a member of the management team to call me, but I doubt that will actually happen, as I have been promised this before. Sprint refuses to be responsible for their horrid customer service and inability to resolve this matter, as previously agreed.

I have been paying the cell phone bill every month. Then in October I paid the bill at the first of the month as always to find I was billed again and had to be paid by the 15th of October. I called and spoke to Elizabeth; she informed my son, his wife and myself that Sprint was audited on our account and the billing would be $132.00 for the next few months for I had been over paying. November the billing is $500.00. We called again and they said we added a phone line and decided to prorate the line $4.50 a day without any notice plus monthly amount. A phone had not been returned, so they were charging us $152.18. It was sent in the mail to them in their own envelope October 11; they still state they do not have. November billing they asked for $132.00 in which I paid. December I paid the same amount upon their request as well as 1/3/12. Again, upon their request until audit of account was completed and copy was sent via regular mail in which I am still waiting on. On 1/26/12 I received letter from Sprint that said $825.53 is due and a shut off notice.

They told me they would waive an early termination fee because of the poor service I had with them. Now they sent me a bill and said that I owe them 93.00. I spoke with the manager and supervisor and explained that they said they were going to waive it, now they won't. They were ripping me off. Please make them stick to what they said and quit making people pay for services like 4g that aren't even available here yet.

I received an outrageous and unjust bill from Sprint this month (January 2012) in the amount of $538.64. Upon my initial enrollment with Sprint in 2010, I agreed to the monthly unlimited data plan for $59.99 plus taxes. Each month I paid any where between $65.00 and $76.00. My bill for November was $62.18, which I paid on November 23, 2011. In December my bill was $76.84, which I paid on December 22, 2011. This is the normal pattern of my payment history. I never received an alert on their web payment page or an email requesting my approval for the change.

Today, when I went to the Sprint Store on 125th Street, I was told that I no longer had an unlimited plan and that a cap was placed on my data usage. When I told the Sprint representative that I did not receive a notification, nor did I consent to the change to my account, I was instructed to contact customer service on the telephone.

I was on the phone from 6:28 pm to 7:22 pm. My initial call was picked up by Eric. Eric told me that he could not help me. I asked to speak to a manager. After waiting approximately 15 minutes, I was transferred to Cecilia his manager. I explained my situation to Cecilia. Cecilia told me that I had to speak to someone in the finance department. After waiting for 10 minutes, I was transferred to William. William told me that he could not help me. Therefore, he was going to transfer me to his manager. After waiting several minutes, I was transferred to Russell. Russell asked the same questions along with my cellphone number (in case we get disconnected). Then, he said that he was going to see what can be done. I was placed on hold. After 5 to 10 minutes, the call was disconnected. I never received a call back from Russell. No one was willing to help me.

I was not even given the opportunity to disconnect my services during these conversations. Apparently, Sprint is trying to take advantage of their customers. I am trying to get these charges reversed and the option to disconnect my service if I am not offer a reasonable plan. I used the service for job hunting and school correspondences. Please help me resolve this issue. I can not afford to be taken advantage of in this manner. I am on a very limited budget. Therefore, I can not afford to pay $538.64. I did not agree to this new plan. Nor was I given the option to change my plan or decline.

I have had Sprint service for over 12 years - the only service I've ever had. As I am reading these posts, I noticed that I have encountered almost every one. In the past when other carriers did not have enough satellites, Sprint had better service. Now that is not the case. I know tons of people who have other providers and are totally satisfied. I have had it and will not put up with their dishonest representatives and disgraceful billing practices. Good riddance Sprint!

Sprint, for my 1st billing, has billed me incorrectly. The billing period starts on 11/18/2011. I did not receive my phone until after Thanksgiving, around 11/27 or 11/29. The phone was not activated until 12/1 or 12/2. Sprint has also sent the 1st billing to an address other than my billing address. I requested it be sent to my address in Jacksonville, Florida. There is a total disconnect between Sprint's billing department, and the service reps who set up account. I have the "everything data 450 minutes plan" for a monthly rate of $71.99.

The first bill, nor the bill to follow reflected the plan in which I signed up for. In addition, Sprint has not applied credits that should be reflected in billing statement. Sprint is still requiring me to pay the first bill of $138, which is overstated, and does not reflect the plan I signed up for. No one at the customer care has any information regarding account and credits that should be applied to the account. If this were performed, the initial balance would be a lot less. I will attempt to contact Sprint for corrected billing, plus additional time to pay once I receive the corrected statement.

When I signed up for a service, no one told me about the $5.00 charge every month on my bill. I called customer service for sprint and they told me that the only way I could remove the $5.00 fee was to sign up for auto pay, which I was never told when I signed up for this contract.

In March of 2011, I purchased a 2 year contract with Sprint which included a Dell Laptop computer and Unlimited 4G wireless connection. The purchase was made at a local Sprint store located in Harrisburg, PA. At the time I was looking for a computer with wireless connections and was not to concerned with speed, but wanted a reasonable cost.

It had a program that provided the computer and unlimited 4G wireless connection for around $59.99 per month. Along with the first payment and some other cost for advanced billing, I ended up paying around $250 to get into the program. I didn't think that was bad because I now had in my possession a $600 computer plus the unlimited wireless connection.

On my first billing, I was charged around $65. When I questioned them about the additional $5 charge, they told me it was because I haven't established enough credit yet, and if I paid my bill on time for a year, they would drop it back to the $59.99

I was very happy with the service from March until the middle of December, when all of a sudden I was unable to connect to the internet and latter found out that I was suspended. After calling Sprint Customer Service, which is a whole other story, I was told that they no longer offered the unlimited service and when I reached the 11 Gig limited, they would start charging me so much a minute. At that time my bill was around $160. I questioned them I why I wasn't notified about this and they said I was in my October billing.

In order to get back on line, I changed my original unlimited usage (now a maximum of 11G) to 12G which would amount to $79.99 per month. In order to finish out the month of December, I started keeping track of my usage and was able to finish out December with some extra G's left.

I was told when I signed up that as soon as Sprint went to 4 G my wireless internet would have unlimited data usage. Sprint switched over to 4 G and then put on the second page of my billing statement in October the usage would no longer be unlimited. I did not see this and got overage charges in December for $218.96 of which they would only refund half. If I want to cancel my plan, I have to pay $165. I am stuck paying $109.48 in overage charges.

It's a shame that you can't rate it sub-star level. What a scam. I picked this company because they offered a discount through my employer. Percentage of discount varies according to which incompetent drone answers your call. What no one tells you until you have signed on the dotted two year agreement line is that it takes the ** two billing cycles to apply the discount. In the meantime, you get to pay full price. Love all the little loopholes which are designed to screw the average Joe. It seems a little like bait and switch to me.

I got a 2-year contract in September 2011 with unlimited 4g. I received a bill for $547.99 in December. I called and was told that they don't offer unlimited anymore and that I had to pay the overage usage. I told them that I have unlimited 4g; they said the contract was no good. I told them that that was why I went with them. I didn't want it if it wasn't unlimited. They said I had to pay a cancellation fee of $200. Who cancelled first me or them? Unbelievable. I'm still being charged for $547.99 and the $200.00 cancellation fee. I had to cancel and they wouldn't accept my signed contract. I couldn't afford $500.00 every month. Last time I called in December I was told they would waive the charges. We'll have to see on that one! I thought a contract is a contract for both parties involved.

I have an unlimited data plan with Sprint. It is just a data plan for my laptop. I recently got a bill last month for over 700.00. So I called them and they said I went over my usage. I told them I have an unlimited service contract with them. They told me that the service is not offered in my area anymore. I had to fight with them and they cancelled my service. They also said they would waive all; overages and the termination fees. A month has passed and I got a new bill for 500 dollars. I then called them again and they have said I have to pay the termination fees and also half of the usage fees.

I would like some to look at the billing process Sprint is using. I feel it's fraudulent. They bill you in advance and you continue to have your service interrupted as a result of it. I pay as I get paid, so I have a history of late pay. But can't understand after paying $800 dollars over a two month period with a family plan of $249, I am not current. I dropped my plan with Sprint and selected Nextel and since Sprint has taken over Nextel, I feel they are collecting for an old debt. Please some investigate.

I signed up for a 30-day trial with Sprint service. I was told by Best Buy customer service that I can cancel the service by the 1st of Sept 2011 and I won't be billed and there won't be any charges. I read this on the contract as well, so I was confident that I will not be charged for anything, since my intention was just to try the Sprint service.

When I returned the phone at Best Buy, they told me that Sprint wasn't allowing them to terminate and was instead charging me $200 termination fee. I called Sprint customer support from the Best Buy store and asked them about this in front of the store manager. The customer service confirmed that I had till midnight to return the phone and that there should be no fee charged as I am still within the trial period. I asked for a written statement from the store manager who said he will talk to the general manager of Sprint Corporate and get this fixed.

He wasn't able to do that, and instead of me getting my $200 deposit back from Sprint, I am getting billed. Apparently the line didn't get terminated until the 20th of Sept and I have no idea why, since my return was processed at Best Buy on the 1st of Sept. I have all the receipts to show this. Till today I have been trying to fight my case, even the Sprint Customer Support centers all over New York tell me that I should not have been charged and that I should call the account services. Whenever I call Sprint Account Services, they are very obstinate and don't listen to a word I say. I have no option but to file a lawsuit for which I don't have the resources.

I called Sprint to make arrangements on my bill, which at the time was $442.00. I didn't mind the waiting time or being transferred to different departments, which at one point I heard a rep say, "She just doesn't want to pay her bill." Anyway, I finally got to talk to a rep who identified himself as the account supervisor. I explained to him that I have been out of work due to an illness, therefore, I would like to make arrangements to pay my bill. He agreed to put me on a payment plan. I made a payment of $92.00 as agreed up to 4 days and I made another $143.00 within 2 weeks.

The next thing I knew, I got a collection letter from a 3rd party demanding $442.00 and I thought, "Wait a minute, I'm making an effort to pay the bill. Why would Sprint still send me to collections?" The following week, I got a bill from Sprint demanding $442.00 and now I'm not sure if Sprint thinks that money grow on trees. I asked for Sprint to send me a bill and up to this date, I have not received a bill stating how much I owed them. Instead, I have received 2 other bills from 2 collection agencies for the same amount. I have tried to explain to Sprint and I have pleaded with Sprint, but all I got were different reps who kept telling me that I needed to make arrangements for the $442.00 that I owed. I have made it clear to Sprint that I do want to pay my bill, but I won't pay $442.00 3 times on top of the $235.00 that I paid. I have been with Sprint for the past 14 years and this is the worst that I have ever seen.

I need help with Sprint. I feel that what they are doing is deceptive and very suspect. I don't have a phone, therefore, I can't abuse daily collection calls.

I noticed on my last month's bill, "hidden" in small print, that Sprint will be adding new administration fees as of 9/9. They also changed the contract terms by adding that we can now not have a neutral arbitrator but we have to use the one they signed up with.

My contract states that if Sprint makes a material change in my contract, I have 30 days to notify them that I do not accept the new terms and I may cancel my contract for all lines materially affected. I did just that and got nowhere! They said that it's not material. What? Money is considered as material and increasing my fees, then denying my right to cancel my contract is illegal!

It looks like I may have to get my attorney involved. I will never, ever have Sprint again!

I was overcharged by Sprint. I only have internet but they were charging me for three phones. I called several times trying to clear the problem up. They never did. I kept getting high bills. The last one was over 600 dollars. I called trying to clear the problem up again. I told them I only had internet. They said I had a late fee. I agreed to pay it. I should have not. It wasn't right. I gave them my bank number. They still cut my internet off. I called again only to have them say it was a fraud number to call bank. I did. They said that Sprint did not put in numbers right in computer. I called again. Because of that, I would have to pay cash. I told them I don't live close to a Sprint store. The girl in billing was very rude. I told her I could not do that. I asked her if she could take bank number again. She said, "No. We turned you over to our collection department." And then she hung up on me. People, don't do service with these people. You will be sorry when you see your bill.

I have been a Sprint customer since 2000. Sprint solicited me during a call where I had phoned in for help. I had 4 lines and I was almost up for renewal. I wanted to renew only 3 lines, as my husband's new company would be providing his cell phone service. They worked it all out and I thought everything was fine.

Then I found out they had charged me a $200 early termination fee for my husband's phone. They never said anything about that. His phone was not up for renewal, but they said it was okay since the other 3 were coming up for renewal because I wanted to retain 3 lines and 3 of my 4 lines were coming up for renewal.

They will not take the $200 fee off. I think this is highly unethical of Sprint.

Thank you for taking my call on Friday. I am not sure what to next with this Sprint nightmare I have been dealing with. I hope you can help me. I keep notes of my conversations and ask for a telephone read-back to verify the information, (as if I taking doctors phone orders in the hospital).

While in Canada I used my phone not realizing there would be extra charges for international calls, there was no notification on my phone indicating there would be or that I was roaming. In order to avoid extra charges and to clarify what I could use while traveling through Canada, I called Sprint for help and information. I also needed to know what I could and could not use on my phone. I asked that the phone call be recorded and/or documented. I was told by a Sprint representative that I could not record the call, on they could. Below the sequence of calls, I have made.

MJ, Customer Service. I asked what services I could use in Canada, especially the Pandora music. MJ told me it was okay to use Pandora that is on the Internet, but not the phone service. I asked MJ to verify that this was correct, he did.

Between this call and the one on 8-18-11, the other two phones on my account were replaced and upgraded. I also traveled through Canada. I listened to the Pandora radio, but never answered or made calls once I crossed the border. While calling Sprint and setting up an online account, I noticed I had a large balance so I called Sprint to get clarification. I was concerned about charges from the new phones and international call charges. It seemed I was charged for using Pandora/Internet while going through Canada. This was after I called before my trip to verify what I could use, especially Pandora! Below is a list of all the Sprint representatives I spoke to.

Toni, floor supervisor. I explained my situation to Toni, that I was upset with charges I was told would not occur in the first place. I asked Toni to review the records and tape of the phone call I had with MJ. Toni could not help and stated I would receive a call from the supervisor when they got in.

Crystal, ID # **. I explained my situation to Crystal. By this time, I was getting upset with the run around and lack of help. I also asked Crystal what was involved in canceling all three of my accounts with Sprint. Crystal said she reviewed the call I made on 8-5 when I spoke with MJ. She said that the problem would be taken care of and the charge would be off and I was not charged for using Pandora/Internet while in Canada. I believed the charge would be removed from my bill. As is my custom, I asked Crystal to record the call and for a telephone read back of our conversation before she transferred me to another Sprint representative.

Niki. I explained my situation to Niki and told her I wanted information on canceling all my Sprint accounts and why. She offered me $100.00 in credit if I would stay with Sprint. I declined.

Giovanni, Account Services in New York. I called Sprint to ask a question regarding returning or purchasing the phones my children recently upgraded. I explained my situation to Giovanni. He asked what he could do to keep me from canceling my three accounts. Giovanni also said the Pandora/Internet charges would be adjusted. He also apologized for MJ who gave me the wrong information in the first place. Giovanni also offered me $100.00 credit, a $50.00 new phone rebate, and a new Android phone if I would keep my accounts with Sprint. He assured me my bill would be okay and even gave me his phone number if there were any problems. Giovanni's phone **. I made a bad decision and agreed to stay with Sprint.

I received a Sprint bill for $709.00. $425.57 of is listed as data roaming in Canada, the very thing I called about to avoid international charges before I traveled! I called Giovanni's number, but he was out of the office.

I left several messages with Giovanni, but he did not return my calls.

Brian, Costumer Service. I explained my situation to Brian and told him Giovanni had not returned my calls. He could not help, I was transferred.

Karen, Accounts Services, New Mexico. I explained my situation to Karen, she could not help, I was transferred.

Steve, Accounts Services, New Mexico, 505-771-7526. I explained my situation to Steve. By this time, I had been on the phone for over 30 minutes and was extremely frustrated and angry. Steve put me on hold for a bit then came back on and said he would take 25% off the charge. This was unacceptable to me. I told him I would not pay any of the charges because (1) I called before using the Pandora/Internet and was told by MJ it was covered on my plan and I would not have charges like I had in the past using the phone service, (2) I was told by Giovanni that there was a mistake made by MJ and the charge would be off my bill.

Steve could not help and he would call me back on Monday after checking with another supervisor. After this round of calls, I decided to get outside help and file a complaint. That is when I spoke with the CTIA. I would appreciate any help or advice with this matter. Having to deal with all the Sprint representatives is extremely frustrating and time consuming. It seems all they are trained to do is transfer!

Thank you.

In February of 2010, my wife had just been released from the hospital following 3 separate surgeries for cancer. We needed mobile phones so that she could always be within reach of a phone. And I would be able to contact her while working. We went into a RadioShack for a printer deck and noticed an extremely attractive offer on Sprint phones. The offer was for free data, and no contract! The no contract is what attracted us because we were on a rather serious budget due to all of the medical expenses and did not know how long we would be able to keep the phones.

We began having troubles with Sprint billing early this summer. Sprint changed our billing cycle without notifying us. Even though we had not missed any payments, we had a remainder or unpaid balance. Sprint had double billed us for the period from when the old cycle ended to when the new cycle started. Due to this mishap, my wife's phone was disconnected. I called and tried to explain but the representative would not hear it. I had to pay $58.29 on June 7, 2011 to have my wife's service restored. At our normal payment time of June 20, 2011, I paid the remainder of what we owed which is $74. The representative caught the error and corrected it by crediting us $75.10.

In the beginning of July, my wife's phone broke and we went to Sprint to get another one. We were told that we would have to begin paying an additional $10 a month data charge if we get a new phone. I advised them that our plan had free data and no contract! They agreed, yet said they could not or did not know how to add the new phone without generating the new charge. Because of our strict budget due to medical expenses, I informed them that we could not afford an additional $10 a month. And because we had no contract I went to another company.

Sprint continued to bill me. I called and informed them that I had cancelled my service and should receive a final bill for service from June 20th until July 2nd. I was assured this would be sent out. However, I received another bill in August for $305. I called again, informing them of the error and I was told that it was corrected. A couple of weeks following, I began to receive phone calls from a collection agency concerning a $305 Sprint bill. I called Sprint and was transferred to a total of 5 different representatives, explaining my situation anew to each. The first just did not understand. The second saw the billing error and agreed to adjust the bill to reflect service provided from June 20th to July 2nd, but stated that I still owed them with additional $140, $70 per phone for early withdrawal from my contract. I explained that I was not in a contract but he would not listen. I was transferred 3 more times with each new representative being just a little rude and intolerant than the previous. The last representative resorted to the $305 bill, stating that I owe it and must pay it.

We are hard working people who keep our commitments! My wife has been in the labor force for more than forty years. And I am a two time honorably discharged veteran of the U.S. Army and the U.S. Marine Corps. We want to give Sprint what we owe them for the eleven days of service rendered. And we want to be treated like human beings. These representatives were rude and well versed in corporate bullying. It is not my desire to ever see anyone treated in the manner that they have treated us concerning this situation.

When we signed up for Sprint about a year ago, we were told that we would be premier customers and could get an upgrade upon our first year of being with Sprint. When our first year came up, we called in to see about our upgrades and they informed us we did not qualify as we were in 2 year agreement.

We took you guys for face value while we researched, whether or not we were told that we would be given upgrades. We finally found our paperwork and called back in to get upgrades as Sprint had told us we would upon signing up. We were told by the representative, who helped us that if we had called in a month before that we would have been eligible.

We advised him that we had contacted you guys when our year was up and they had denied us. They said that was too bad. Not satisfied with this answer, we asked to speak to a higher up representative and were transferred to a person name, Don **. When my wife talked to him, he was extremely rude and talked down to my wife through the entire call.

When confronted him about the fact that we had called in, when our year was up and being denied and then told we were eligible was that the rep who helped us must have not known. So at this point, we were expecting Sprint to honor the contract we signed when we came to you guys, but that is not what happened. Don kept telling my wife, how he was wasting his time talking to her and that she should just accept what he was telling her.

We were even willing to sign another 2 year contract to get upgrades to the HTC 3D. Don told us that we would have to pay full price. That it was our fault that we should've called in earlier. In no way or form did he take responsibility for Sprint's mess up. NEVER once did he acknowledge or ever apologize for your representative telling us something what was wrong. We even went to the store to resolve this, with a store rep and as we were waiting a customer got a 3D phone for 99.00 for signing 2 year contract.

We've been with Sprint a full year and signed up as premier customers with the intention that we would get an upgrade as our first year. I feel cheated and disgusted at how your rep treated my wife and how Sprint is treating us. I was told by your store rep that Sprint was losing money on this, so that's why we were being denied. I was informed by a family member to contact the attorney general for your wrong doing, as well as contact local new agencies and post on different Sprint forums to advise them of how Sprint is treating their customers, and not trying to do right by us. I'm trying this one last time to see if Sprint will honor what they said they would.

I have been customer of Sprint since 2005. I had great service at the beginning. I had upgraded to HTC Evo 4G. In the beginning, it worked fantastic and since May 2011, I am not able to use 3/4G. I called so many times to resolve this issue, but they had never resolved this problem. Finally, I had to cancel this service. They told me that they will charge me a termination fee. Sprint has provided worst service. I had paid a $150 deposit to get service that I had never received.

I have had Sprint's broadband since early 2007. When I signed up for it, I signed up for the unlimited data plan. Since then, they have discontinued the unlimited data plan. But because I was with them prior, my account stayed on the unlimited data plan. In April 2010, I upgraded the broadband key but was assured that I was still on the unlimited data plan.

My data usage has constantly gone down over the past year and a half since I purchased Cricket broadband. While the Sprint key is still used, it is not used that much. So when I logged on and saw $283 in overage charges, I was floored. After speaking with several service reps, they informed me that my account was only unlimited when I used 4G but because I used 3G, it went over the limit. I never changed my plan. The rep informed me that they couldn't change the account and that the broadband key processes the charges? Really? I thought the key only processed the Internet services.

Anyway, after a lot of arguing and a lot of **, the rep finally reversed the charges and removed the $283 from my account. While the charges were taken off, I am still having a hard time understanding how they can change my plan when we had a binding contract!

I canceled my account with Sprint on July 27. I wasn't aware that the phone kept active until August 24. After a week that I canceled my service, I noticed that I lost the device. I did not call Sprint to report the device, because I assumed that since I canceled the service, there was no need to report it stolen.

When I received my bill, I noticed that I have $88 charge of Data roaming to Dominican Republic. I called Sprint for an explanation of that charge. I told them that I had not traveled to DR for about 7 years and neither my children.

They said that someone may have that device and started to use it in Dominican Republic. I told them that couldn't have happened because I canceled my service on July 27 and whoever used that device used it on August 2. And I wasn't entitled to pay for that charge. They said I'm responsible for the charge because the line was under my name. I told them it wasn't fair because they were supposed to have deactivated the device as I told on July 27.

I had called Sprint before I switched over to find out about their port-in credit. The representative explained the credit, and even referred me to Best Buy to save even more money. I then switched from AT&T to Sprint, and ported the number two numbers over. I did this at Best Buy, just like what the agent had said. Once the switch was done, I asked the Best Buy agent if they would fill out the port-in credit forms, or if I need to. I said that the Sprint representative told me that the store sometimes file the forms, as they do the switch. They told me that I had to go to switchtosprint.com, and fill out the form. I filled out the form and submitted it within the 72-hour time line.

I few months when by and I had not seen any credits; so, I stopped by the Sprint store and asked about it. The girl said it would take about 90 days to show up, and I just have to give it a few more weeks. The agent never looked at my account. She just asked when I had switched services. I waited a month or so and called to customer service office. They told it had been denied because I did not buy the phone at a Sprint store. The agent then transferred me to account services, where I spoke to a lady named Nichole. Nichole then informed me that she needed the receipt faxed to her; showing that I had paid for devices and the amount. I faxed them to her and her supervisor, Ted. She said she would call me back on the 25th of August because she was going to be off until then. I had not received a call back and on the 26th I called back in. This time, I was transferred to a supervisor in account services. He told me the receipt did not matter. He had to speak to the credit department, and would call me back on the 29th. He had to callback because he said the credit department was closed, and would not be open until Monday.

I never received a call back from him. On September 1 I finally received a call back from Nichole. She stated they see that the call is taken to the supervisor's level, so she could not do anything about it anymore. So, I waited until the 6th of September hoping that he would call me back. When I called back, I spoke to an account service supervisor. They told me that I would not receive the credit regardless. She did offer a free month services. I told her that the only thing I wanted was the credit that was promised for switching. I told her if they could not honor the credit I need my ETF fees waived for the line, so I can switch back. She said that I had been a customer for five months only. I guess she did not see the more than five years of service I had before, and paid EFT. She said she could not do that her, and supervisor would have to do that. While she was transferring me to her supervisor, I was hung up on. I waited few minutes to give her time to call back, and I never received a call back. I called back again, and they transferred me back to the same level of manager. I was hung-up on again. That was sixteen hours ago, and nobody has called back yet.

I do not understand why I'm being charged an extra $10 from Sprint when I have unlimited data.

I opened an account for one of my friends. At that time, he couldn't pay the bill therefore, I went down to the Vaness store in San Francisco CA and talk to an employee about transferring the account. So I went ahead and did it. The employee said "everything is all good, you don't have to worry" this was on 7/01/2011. Then at the end of July, I got a phone bill for $343.00. So I called Sprint and they assured me I had no balance. Yet again, I got another bill in August. I called not once but twice yet again, Sprint assured me I had no balance!

Then that same month, I got a bill stating that I'm being sent to collection due to a balance from Sprint. To top it all off, someone was switching my password. I guess someone knew someone at Sprint and they thought it was okay to go threw customers' account. That's not all. When I went to the store on Vaness in San Francisco, I talked to the store owner and first of all, they couldn't even find the transfer form. That's weird, what happed to it? I called numerous time to the account resolution and all they did was transfer me around from one person to another. Mind you, as they were putting me on hold, I was getting mocked at and they were laughing at me.

Next time, put the ** phone on hold if you plan to talk ** about a customer. I talked to 4 different supervisors, Charlie was one of them, and he assured me that his manager by the name of Stacy would call me on Monday 8/21/2011. I talked to Charlie on 08/18/2011 and all he could tell me was I needed to pay $343 bill due from the pass. I tried to explain to him that 3 of his employees assured me I had no balance, otherwise, I would have payed it at the time Two weeks passed now, it's 8/24/2011. Why hasn't he called me?

It doesn't end there, I called on 8/31/2011. I was hold on the phone for 35 minutes just for an employee to hang up on my face. I'm so mad and upset. So I called again and talked to someone named Jennifer. Mind you, she is a supervisor who assured me she was going to call me on 9/2/2011 because her day off is on 09/01/2011. Today is 09/02/2011, I haven't got a call back yet. The time is 6.10pm and I was supposed to get a call back from a supervisor at 12.30pm. I'm very disappointed in the company. I will never use it again nor will I refer this company to my family and friends. The integrity of this company is not worth anyone's time.

While visiting a friend, I used his residence telephone in California to call Las Vegas. He received a bill, allegedly from Sprint. The approximately 45-minute phone call was billed at $118.83. Upon further investigation, I discovered that the bill was not generated by Sprint but by Transaction Networks, Inc. I was informed by his telephone and long distance service provider that the bill was not legitimate. I contacted Sprint, who confirmed that the bill was not generated by Sprint. I then contacted Transaction Networks, Inc. and informed a woman that the bill was not legitimate. She responded, "Okay." Apparently, "Okay" meant that Transaction Networks, Inc. would sell the bogus bill to junk buyer NCO FINANCIAL SYSTEMS.

My friend informs me that he cancelled his long distance with Sprint over ten years ago. Somehow, Sprint intercepted. I reported this activity to the Better Business Bureau for investigation. Susan ** of Sprint attempted to contact me directly. She spoke with my assistant and apparently upset her. This kind of extortion and harassment is unacceptable.

I recently switched from T-Mobile to Sprint. The sales representative gave me the wrong information about what they call Spending Limit Program Charges. He stated that I would be okay as long as I pay my bill and that this charge was only for people who don't pay more than one bill. So I will just received two sets of this charges just in case I don't pay my bill. So I am paying these charges just in case I don't make future payments or go over.

That's ridiculous. What if I always make my payments? I don't get any of that money back unless I link my bank account to their account? That's unethical.

This is not a complaint about Radio Shack! In fact, they were very helpful. This is a complaint about Sprint. I have a BlackBerry Curve that I have had for over a year and strongly dislike. I was very patiently waiting to upgrade. I went to the Sprint stores several times to pay my bill. Every time I expressed how much I disliked the phone and could not wait to upgrade and every time an associate checked, he/she said I was not available for an upgrade until late August. Please keep that in mind. I also added a line to my plan in July and expressed my desire to upgrade and was again told late August. Again, please keep that in mind.

This past week, Radio Shack had the Echo free with upgrade. That is the phone I want! So I went in and we were all set! The staff was helpful and nice we got everything set and it will not go through computer. So the associate called Sprint and was told I am only eligible for a $75.00 credit. Well, I am a single mother of two and work three jobs. I can not and will not pay huge amounts for a cellphone. So I decide to call Sprint and see if they will override the upgrade. I spent two hours on the phone being transferred to every person and department and getting disconnected 4 times.

My battery died and the associates at Radio Shack let me plug in to their chargers. After all these, I am told that I could have upgraded anytime before July 31st but now Sprint no longer allows or cannot override the plans. Please go back to where I have said to a Sprint associate every month for a year that I wanted a new phone and was told I could not upgrade till my plan was up at the end of August! Now, I'm being told I could have upgraded at any point. I am also told that the system will not allow them to make it possible for me to get the Echo for free. I'm sorry, I am a customer service representative and I know that any thing can be approved with the right person and the click of a button.

So I spent over two hours of my time and a Radio Shack employee's time to get nowhere. I am honestly looking into getting out of my Sprint contract and switching service providers. I am very disappointed. Also, upgrading to the Echo gives Sprint an extra $10.00 a month from me! I am already paying plenty! Thank you for your time.

I have been with Sprint for many years. Last year, my husband purchased a new phone. The touch screen did not work on it. We ordered it online. They advised us to take it to the store. When we went into the store, they did a reset on the brand new ($299.00) phone. About a week later, the touch screen again quit working. And you could not use the phone at all. We returned to the store. And they told us they would not refund us, but they would give us a replacement phone. So, they ordered a replacement phone of same exact kind. It came in, but it was a refurbished phone (not brand new). The touch screen on this phone quit working after 13 days.

We returned to the store. And of course, they refused to refund or exchange the phone now, because it was not the brand new phone we had purchased on the receipt we had. So, they then told us that in order to get it replaced, we would have to pay a $100.00 deductible and file it through the insurance company. So, guess what? We did. And they sent the same kind of refurbished phone. The touch screen quit working after 26 days.

I called the 800 number. Basically, I was told that they would give me a different phone if I purchased an upgrade. I had to pay an additional $148.00 to upgrade to another phone that was used, had less features, and only lasted about 6 months. At the time, they told us they would give us a different kind of phone. They said they would not change our eligibility for an upgrade the following June, and that our contract date would remain the same. The supervisor said this. She said that she would note our account, because this would be the only way they could ship a new phone since the previous phone was over 30 days old. We had to file an insurance claim to get a new phone, which was another $100.00 deductible. So then, they sent us a different phone. It was used and did not last very long. My husband ended up borrowing a used phone from a family member that did not need it anymore. We had to pay an activation fee of $35.00. Needless to say, the brand new phone we purchased ended up costing us a total of $582.00. We ended up with a used phone that a family member gave us. The new phone is probably being recycled, so they can rob someone else of $582.00!

Then, when it finally came time to upgrade, they lied about the contract date not changing. And we were stuck in an additional year contract. So, I decided to purchase a new HTC Evo Shift phone for $376.00 and give my husband my better phone. The first week I had the phone, I returned to the store I purchased it from because I could not reply to any text. And it would drop all my calls if someone else tried to call while I was on the line. They did a master reset on the phone. They refused to exchange the phone or refund it under the 30-day refund policy. I have had the phone for several months. And I have been in the Sprint store about 3 times a week for them to keep resetting the phone. I was losing all my apps and personal things, because the phone will not connect to my computer either.

Finally, I called the 800 number again. They filed a service ticket and told me to go back into the store. They would exchange it for a new phone because there is something wrong with the device. I went to the store. They said they were out of stock and I had to order a new one. I received a call yesterday telling my phone was in. And guess what? It was a used, refurbished phone. And If I accepted it, I would not have the factory warranty anymore. The cycle begins! They sell defective merchandise, and tell you it is some kind of setting issue to get you over the 30 days. And if it is not something they can fix, they make you start filing insurance claims and paying $100 deductibles for recycled, defective products! Why do we pay for warranties, insurance and replacement plans? A new phone should work, especially when you pay more money for it than you do for a computer! I refused to accept the refurbished unit. I am currently fighting with Sprint, demanding a brand new working phone, since that is what I originally paid for. And it has not worked since I purchased it!

When I asked to speak to a manager, the kid asked me why. I told him I would like to get a printout of all the times they have serviced my new phone, so I could show corporate. He said he was the manager. He said that they do not have access to print out their service information on the phone, that I would have to call the 800 number. I then asked another guy in the store for the store manager. And he said he was the manager and the other guy was not. He also refused to give me a print out of all the times they have worked on it, so I could show the corporate store manager. He said he would print it out for me. Then, the other guy said he would give me a printout for HTC, but I did not need that. So, I demanded for them to give me a copy, so I could report them to corporate. And then, they kicked me out of the store! What a great customer service! That store is located on Cortez Rd. in Bradenton, FL. I left and called the 800 number. I was told to go to St. Pete, which is an hour and 1/2 away, and they would exchange the phone. But we will see if they do. I am still waiting on the claim ticket.

Sprint has been overcharging and making mistakes on my account in their favor.

I will have to pay about $400.00 dollars to cancel the account and keep from losing my good credit rating because of fraudulent practices, deceptive advertising, and just plain lying on the part of Sprint.

I never received a confirmation number when I attempted payment over the automated system, and I never divided the payments up in those amounts when I did try. Furthermore, the two checks Sprint used from my account was one mailed to them for the full amount, and one made to another company. Sprint more than happily cashed the check I sent them in the mail as well, resulting in $743.84 received by them. Essentially, Sprint stole money from my account, then turned around and said I overpayed. Now, after countless phone calls, faxes, and letters, Sprint refuses to send me a refund for the amount that was taken from my account.