T-Mobile Reviews

I have nothing but great things to say about employee Jay ID #**. I have been trying to resolve this issue for a month, but he went above and beyond to help me. He had patience and understood my frustration. He was kind and attentive and asked all the right questions. I'm still on the phone on hold as I write this because he is going that extra mile to solve my issue and he is getting it done. It's been a while since I have had excellent 5 ⭐ customer service assistance like this. He deserves a promotion. If all the customer service agents were like him, we really would live in a better world. Hands down the best. Thank you Jay!!!! I pray you are blessed with all the good in this world in abundance. Thank you!!!

To Management: I can't say enough good things about Jeff ** at the T-Mobile store in Middletown Commons. Today, after my phone was either lost or stolen, I was stressed and expecting the process to be a nightmare. Jeff immediately put me at ease. He was incredibly professional, friendly, patient, and knowledgeable throughout the entire experience. He helped me set up a new phone and transferred my existing phone number, which meant I didn't have to worry about changing my number or updating all of my accounts and contacts. He took care of everything and made what could have been a very frustrating day completely manageable.

I want to recognize **, Senior Mobile Expert at T-Mobile, for providing outstanding customer service. I went to the store on Friday July 3rd to activate my internet service. ** was professional, knowledgeable, and genuinely committed to helping me. He took the time to answer all of my questions clearly, explained my options without any pressure, and made sure I understood everything before moving forward. His patience, positive attitude, and attention to detail made the entire experience smooth and stress-free.

I and my family have been with Sprint (bought by T-Mobile) since 1998. I am a 60 something year old who has somewhat difficulty with today's technology. I needed a new cell phone but have waited almost too long to pursue this purchase. Two days ago, I walked into the T-Mobile office located on Gallatin Pike in Gallatin, TN. There were 2 very nice employees there, but CiCi stood out. I explained to CiCi my lack of being a tech savvy person. CiCi stepped up and talked to me (not over my head) and explained to me the information I needed to hear in a very sweet professional manner. She truly earned 10 stars for her caring nature.

I called T-Mobile to inquire about my 80-year-old father's bill. At first, I talked to Jennifer. She was very helpful and patient in trying to understand the problem and chip away at finding a solution. Unfortunately, my phone died. I then called back and talked with Jasmine. She was fantastic. She stayed on the phone with my dad and I for 75 minutes. She researched the problem, asked questions, and started solving the issue. She was never in a hurry to complete the phone call. She made sure to take her time and complete all the steps in the correct order. She double checked her work to be sure everything was done properly. She even reviewed everything with my dad and I to be sure she did not miss anything. She did a great job!!

Sadly has fallen greatly in customer service quality. From day one issues. Internet on off. Towers fail consistently. Tech support non existent. Wait times for a human very long and then when you get one helpless. Welcome to AI....ha ha ha ha.

Tmobile billing is the worst of the worst!! I have had their wireless internet as well as cell phone service. I continuously was on the phone with tech-support regarding the INTERNET service and billing. They double billed, add $10 late fees in error, and with the cell they billed every 3 weeks with a $10 charge by 31 days, refuse to close accounts unless you go to a tmobile store, Between tech support and billing they should have recognized my account on site. Then after them telling my equipment wasn’t returned, I provided tracking, they then said the equipment was damaged. I asked for proof, they sent me a picture of a corner of a box with a dent. No modem number showing or anything and yes it wound up on my credit report.

I had US Cellular for years and very seldomly had problems with service. I have spent 11 hours in store trying to get 5 phone switched over and still having problems. I have not received my last rebate from T mobile. I am 4 months into this service agreement with a company that supposedly customer based. My experience so has not been ideal from the customer service. Here I wait again to get assistance. I lose calls more than ever. Tried many times to get this handled and still no follow up on. I have talked to many people about this and they have had the same results.

We had a mishap with our service last night and we had to wait until this morning to get a hold of customer support. Tim S was the lucky candidate today to deal with my chat inquiries and not so great attitude. I wasn't happy when I called, but Tim got in the line, was super patient and understanding of my frustrations. Receiving such great customer service from a caring, knowledgeable customer service rep changed my mood immediately! We need more Tim S. in the world. He was professional, helpful and empathetic. He deserves all the kudos! Congratulations T-Mobile, you've got yourselves a rockstar! 5 stars!!

I would just like to recognize your staff member Harif at store number 2u75 in Madison Wi. He was incredibly helpful with getting my new phone upgrade. He was very patient and answered all my questions. With the change from Uscellular to T-mobile I saw many customers in the store that were not happy with service, their bill or whatever other issue that they were having with their phone and were taking out their frustration on the staff. Harif and from what I saw the other staff were as helpful and courteous with every customer during a difficult time for some of us. Harif again great job and thanks. Greg M