T-Mobile Reviews

⭐️⭐️⭐️⭐️⭐️ **Outstanding Service from Wesley—A True Mobile Expert\!** After more than 20 years with AT&T, I walked into T\-Mobile simply to explore my options and left as a new customer\. I traded in my paid\-off iPhone 13 and iPhone 13 Pro and walked out with brand\-new iPhone 17 and iPhone 17 Pro phones, along with cases and screen protectors\.

I had a wonderful experience with Helen **, Mobile Expert Representative at T-Mobile. I came into the store extremely frustrated after my phone had been stolen, and Helen was so attentive, compassionate, and helpful. She took the time to explain everything I needed to know, gave me the information I needed to move forward, and even offered to call the phone insurance company to help me with the process. Helen is extremely knowledgeable and provides exceptional customer service. She truly went above and beyond to make a very stressful situation a little easier.

Once again, I would like to express my appreciation and gratitude to Matt for his excellent, professional service. This has increased my trust in T-Mobile, as I am a recent customer. Yes, initially I encountered some unprecedented technical problems, and I was unable to use my phone for more than a month. I have not the slightest doubt about the professional skills and very friendly attitude of T-Mobile’s technical support staff both in Arizona and in Colorado during my trip at that time...

I have been a T-Mobile customer for more than a decade with three lines, and I have always been very happy with their service and network. Recently, my plan was no longer compatible with 5G, so I needed to upgrade. The representative who assisted me was very efficient and helped me find an affordable and convenient monthly plan that worked well for me. Later, I experienced a small issue regarding a promotion. I called customer service several times, and Matthew was very helpful, although the issue still wasn’t resolved.

To Management: I can't say enough good things about Jeff ** at the T-Mobile store in Middletown Commons. Today, after my phone was either lost or stolen, I was stressed and expecting the process to be a nightmare. Jeff immediately put me at ease. He was incredibly professional, friendly, patient, and knowledgeable throughout the entire experience. He helped me set up a new phone and transferred my existing phone number, which meant I didn't have to worry about changing my number or updating all of my accounts and contacts. He took care of everything and made what could have been a very frustrating day completely manageable.

Keep away from Tmobile. First they will lie about a free LINE. They will lie about the free phone they give you for opening a new LINE. They lie and add additional charges like new headphones you were never informed of only realizing after you received the new phones. Once I called them back to return the headphones because I didn't want a charge of 120 on my entire amount owed, they just ignored me and never sent me the email with the information to return the headphones. Now new charges have emerged and as much as I used to love tmobile, I need to make sure I warn all the working people. Tmobile are a bunch of lying thieves and refuse to send transcripts for the customer. They do not honor their contracts.

T-Mobile is the worst phone service I have ever had. Text won't go through, no one can help at local store with tech issues, customer support is a joke and not much help there either. Have long wait times on phone call or have to get called back. Suddenly phone will not send texts, even after using hours before.

Multiple T-Mobile reps convinced me to wait to claim my $1100 promo for the new iPhone 18 instead of the 17. This promo came after they discontinued the military one plan and made us upgrade. The moment the 18 came out, they rescinded their offer and refused to acknowledge fault. This level of dishonesty is revealing and just unnecessary. I was perfectly happy getting the 17 1100 dollars off but was told time and time again to just wait and get the 18 (it came out a month later). In doing so, they offered no discount, no promotion, not even an “I’m sorry”. Truly astounding poor business practice. Cannot believe we let T-Mobile be a practicing business that flat-out lies.

This started out a really good company in the beginning except now it has become the worst company I have ever dealt with. I'm a senior citizen in the hospital and I need my phone and T-Mobile will not work with me at all. They want to charge me $324. They gouge me every month with reconnect and disconnect fees. It's just ridiculous. I pay my bill every month and they charge me those fees and they just keep adding them on and add them on and now I'm in the hospital and I need my medication. If I pay this phone bill then I can't buy my medication or I can't eat food.

Mislead you on the service fee, should stay with AT&T for home internet and Mint Mobile for cell phone service.

Worst customer service I ever had. I waited over 40 minutes to get a representative and she had a heavy accent; difficult to understand.

I took their TRY US ONE MONTH FREE! What a lie that was!! Service was horrible! I'd call the 611 several times (one even blamed my electric box!!); they would say do this, do that. I'd get disconnected each time. I made the mistake of adding my cell! When the internet would fade out (did very often!) I would have NO cell service at all!!

I am not happy with my new phone - and the whole process. Kind of tricked me online to get a new phone, promised more as they kept. I am so frustrated, that I even don't want to elaborate here. Just for you guys, do not deal with online-ordering. Move your butt to a T-Mobile Shop, what I should have done.

Tmobile is the worst company ever period. They don’t care about helping customers properly and constantly lie. When I first became I customers 4 years ago I was told I’d get 2 free phones along with my discounted service (my work offered discounted service as a perk of working there). I got the phones and they immediately started charging me for the devices with a monthly plan I knew nothing about. They never fixed it and lied to me so I got phones but no promotional credits. I got another new phone and had issues with getting promotional credit they stated I would get again.

Yes they tell you they're going to give you a month free when you first get the phones then they tell they don't tell you it's a 2-year contract. They promise you they were going to your bills going to be $74 and they didn't end up being 96. They give you information to other people on your phone. They lie and tell you they don't have a supervisor that you can speak to, you can't turn your phones in and say you don't want you want to cancel. They tell you got to keep the phones for 2 years or they will put it on your credit report.

T-Mobile kept charging me late fees when I paid on time. Paid high prices with no deals. I am a veteran, 60 years old and was paying 80.00 a month for 1 phone. I went somewhere else.

Now that I post my account they want to charge me one time fees for a couple different things. Not much but it's just the idea of these one-time fees they never mentioned.

I've been with Tmobile for 25yrs and have had some of the worst experiences with the company for the last couple of years with increased bill to poor customer service and nobody following up with the call back.

I want to thank Store manager in ROME GA TIANNA, ZACK and JOHN for helping me today. I had TMobile over 5yrs ago. I am currently with Xfinity. I have an esim with Xfinity but my old physical sim is still in my phone. I accidentally locked that old Tmobile esim and was unable to use my phone for the past 12hrs. I was on the phone with Xfinity customer service rep and they were NO HELP. I went to Tmobile and in less than 15 min she was able to fix the problem (without a PUK) and send me to my carrier to reset my e-sim! HUGE THANK YOU TO THE STAFF IN THE ROME OFFICE! I will be switching back to Tmobile. You guys are awesome!!!

Be aware if you transfer your number to another service out of T-Mobile. Even if you are only in the 2nd day of the billing cycle, they will still charge the full amount and won't prorate the amount and will penalize you for leaving. Just not right.

Horrible, Horrible customer service. They employ bait and switch tactics, luring customers with promotional offers and then hiking prices substantially on actual bills.

I had ordered the all in internet plan and was supposed to get Paramount+ and HULU and no cost and when I tried to activate them they wouldn't work through T-Mobile. They started billing me and I canceled them. I informed T-Mobile of the discrepancy and went through all of their troubleshooting B/S and it all failed or went to dead links. T-Mobile customer service is no help and after a few attempts to get my service corrected with failure they just stopped responding.

I wanted to share my recent experience with T-Mobile as a warning to others. Back in June 2025, T-Mobile offered me a promotion: a new line plus a new iPhone SE for $18/month on a 24-month contract. I double-checked if this was real because a line alone was $25, and the rep confirmed it was correct. However, when my bill arrived, I was charged $43 ($25 line + $18 phone). When I called to cancel and return the phone immediately, the rep admitted it was their mistake. To keep me from canceling, they offered a $20/month credit for 24 months to offset the error. Here’s the trap: The rep said their system could only apply 12 months at a time, so they applied the first 12 months and explicitly instructed me to call back in a year to get the remaining 12 months added.

I switched to T-Mobile from Metro due to the way they treated a long time customer of over 25 years. I chose T-Mobile because there was a promotional offer. The first couple of months of billing were fine based on what I was told when I signed up then my bill went up by almost $80 or so dollars. I called customer service and was told that the promotional offer was supposed to be on one phone only. I told them that I asked them to confirm that the promotional offer would be for tw9 lines. I was bringing over Three lines and they said the max number of lines could only be two.

The absolute worst cell phone privider on earth! JUST STAY AWAY, as they will "gouge you with every conceivable fee imaginable!"

Outstanding service today from Claudio in the T-Mobile store in Tewksbury, MA. He was personable, attentive, asked good questions about the connectivity issue I came in with, didn't treat me like I was stupid about technology (happens sometimes when you're pushing 80 like I am) and he knew what he was doing. Problem fixed in no time. Happy customer.

T-Mobile customer service is completely incompetent. I cancelled our internet service some months ago, but I continue to receive emails suggesting that I owe them money. I have called several times to solve this, but they cannot figure it out. One person just told me to ignore them, but each message indicates there is an increasing penalty. The process of cancelling the account was ridiculous and took three calls to accomplish as the first two did not tell me that I had to return the equipment or how to do this. If they cannot solve this, we will cancel our phone service as well.

I have two accounts. I called up and spoke to their customer service. She totally screwed up my billing. I've called back three times and they have put me on hold and then I had them call me. They returned the calls and each time they returned the calls before I was able to speak to a customer service I was disconnected completely wasting my time. I find that their customer service is inept. I've lost all faith in T-Mobile...

T Mobile Rep. namely Victoria with here working knowledge in all the intricate parts of the mobile phone system in the most proficient way assisted me in resolving a blackout screen problem on my phone in less than an hour and for less than $100. I was on time for work with time to spare for a cup of coffee. I was impressed. Thank you so much Victoria...😃

I have been a Sprint and T-Mobile customer for a very long time. I am not sure what happened but I will be leaving. I switched several phones over from two separate T-Mobile plans into one. At that time they honored all previous promotions which made the majority of the equipment plans. That was fine until almost a year later, then my bill almost doubled as they said they made a mistake and should not have honored the past agreement. After several phone calls the issue has still not been resolved and now this month my bill went up another $35 because they took the promotional plan off of the original phone that I had... They have started taking advantage of their loyal customers all while their customer service quality has drastically hit a new low. Steer clear of T-Mobile, even if the original price is good, they will take advantage of you and can not be trusted.

If I could provide a negative star review I would. Two users on my account went to a local retail store to upgrade their phones and were not provided complete information regarding the offered upgrade promotion. Additional lines were added without full disclosure. This resulted in several months of trying to straighten out my account. As of today, at least three months later and multiple phone calls, what I was told would appear on my account apparently is not an option. I no longer trust T-Mobile to stand by the products/offers they advertise.

Waited 30mins to be hung up on after he made sure I was calling about the internet service.

I’m done with Tmobile after 7 yrs of being a loyal customer! It’s a long story but a salesperson added a line to my plan without my knowledge when I went to upgrade a phone. This triggered multiples issues such as being kicked off my cheaper plan. After tech worked on disconnecting the new line I brought my device in the store for the trade in. There was nothing wrong with but tmobile is denying me credit for it because they the promo is for the line I never ordered! They will not give me my phone back and I have to pay full price for the new phone. I’m switching companies!

Absolutely horrible horrible customer service you cannot get a hold of a manager. They protect the managers. I’ve tried four times. You cannot get a hold of manager and they are illegally illegally taking money out of my account without permission on the day that they said they would not so good luck to anybody that’s on T-Mobile.

I am a current “customer” by way of deceitful contract.. this phone company, customer service and contract are HORRIBLE. They lie to you to get a signature and lock you in so they can do what they please. Screw you over with crappy service, and even worse customer service. Constantly change/raise prices. I CANNOT WAIT until my contract is up so I can ditch this crappy company.

Living in Maine's Moosehead Lake area, ever since t mobile took over US Cellular my service is absolutely awful, when I open something to look at, the window takes up to 5 min to open. My radio stations I listen to buffer constantly. Apps get removed. Seriously looking at patriot mobile. T-Mobile absolutely is awful, sucks.

Thank you, Todd at the store on Marketplace and Park Avenue. You did a wonderful job helping me very quick painless, really enjoyed your conversation. Your customer service was absolutely phenomenal. You represent the store very, very well. And thank you so much for making this easy and painless for me, I was desperate and you really came to the rescue. Todd is a good representation for T-Mobile.

Horrible. I left the service today after 20+ years - unreliable, outsourcing is the worst, retired plans without notification, forced migration, price hikes against rate lock in agreement. This company is being investigated by the FCC and has the worst customer service rating and the highest cancelation rates.

I had the most amazing experience while visiting the Tanger location in Cane Ridge thanks to Aya. I was having an issue with my phone and was concerned that my children were not able to reach me. She was so attentive and professional. She went above and beyond to assist me and for that my children and I are very appreciative. In a world where customer service is on an epic decline, you need more agents like Aya.

I had a T-Mobile account for over 20 years, and have been a loyal customer. In the past, I would have given them 5 stars, and raved about them. There was a reason I never shopped around, because they were a great company to do business with. That was until their new CEO showed up and put profit above all. I put up with a lot from T-Mobile because they promised to never raise my rates, and offered a fair value. Their service wasn't great, and in fact - it basically didn't work in my house at all. I barely used my phone, and used only WIFI calling at home, so really, I was paying them nearly 100.00/month for practically nothing. One month, they raised my rates 10.00/month, which they blamed on "rising costs and inflation". I was slightly annoyed by that, but the friction of leaving felt insurmountable.