Sprint Long Distance

Sprint had me paying over a year for a service that I was not receiving and Sprint will not refund my money. Back in June, I asked my son if he could look something up on the internet on his phone. He told me he didn't have internet service and hasn't had it in over a year. I checked my bills and sure enough, I was paying $15.00 per month for my son (who is away at college) to have internet service. Sprint said it was my fault that he did not get the service because I did not let them know it wasn't working. My son (being in college) thought I had it turned off to save money so he never mentioned it.

When I called a year later to complain, they said that the most they could refund was 3 months! Robbery! Sprint said it was because I was at fault. I never told them it wasn't working. The reason it wasn't working was because my son bought a new phone and had Sprint reset the new phone and they never restarted the service. I have since changed over to AT& T. Today in the mail, Sprint sent a letter that they were going to send me to collections for $6.33 (I am sure it is because I got the Attorney General involved). So I figured, the best advertising I could do for them was bad advertising. Here is to you Sprint Representative ********** for denying my refund!

I have had numerous issues with my Sprint account beginning in December of 2008, when they did not protect my account and allowed an unauthorized individual to add lines and order equipment by changing my password and email contact and paying through personal check with a false account even though that form of payment had never been used. My phone was then shut off for non-payment three times. I was given bonus minutes as a courtesy for the "inconvenience" and later they took them away as they forced me into a plan that cost more when I changed my device. Then, about a month ago, a customer service representative changed my phone number in the system and I missed several important calls and my employer was furious with me.

Sprint's resolution to this issue was to compensate me $50.00 for the problem. They never resolved the voicemail issue and I was unable to receive them until two months later. Their technical support, both in store and by phone, had no idea how to do it and so their solution was to reset my phone completely which had me lose all text messages and voicemail. This process consumed by Saturday and I called retention at the end of the whole process, wanting to leave Sprint. They offered my $25.00 for the "inconvenience" and told me that I would have to pay $250.00 to leave.

Previously, I was told that if I wanted to leave, I could without a penalty due to all of these problems. Basically, I want out of this vendor's grip and wish to find another provider. They have terrible customer service and the in store people say their hands are tied and admit that these policies can often times be unfair due to circumstances. In my case, I have fallen victim to bad customer service and have spent too much of my time trying to resolve issues that I had no part in creating.

Sprint sent me a letter (12-21-09) regarding charging its consumers an extra $4.99 monthly (ASL program members), if you do not enroll in automatic monthly payment plan. ASL program means that you have a predetermined max monthly spending amount because of low credit rating when you applied for cell service with Sprint. I think that this is very unfair to consumers. Sprint should be ashamed of themselves for this ploy. I have not been late and never had to use this ASL program. Now, because I don't want Sprint to go into my checking account and take out my $129.00 payment automatically every month, I get hit with an extra $4.99. This is so wrong!

For 5 years we had Spring Long Distance service for home & business (2 accounts). When AT&T merged with SBC we automatically were changed to AT&T for long distance. Sprint continued to bill us although we now had 0 usage with them. Our manager called to cancel service/billing, and instead of canceling Sprint sent the bills for our business to our home address. My husband, accustomed to paying a separate Sprint Bill, continued to pay in good faith. He was now paying 2 sprint bills, one in separate billing for the shop, and one hidden on our AT&T phone bill for our home (even though there was 0 usage.

We contacted Sprint for a refund for 3 1/2 years of overpayment for 0 usage for 2 accounts. They responded with an offer of $80 per each account (which is totally unacceptable as the total we should be reimbursed is closer to $2000.