AT&T Wireless Reviews

Pam helped me to transfer my phone information and while waiting she provided the bestest and sweetest customer service. She is known as the hardest worker at her store.

By far the worst customer service in the mobile phone industry. I don’t think there’s anything you can get from a person that would actually be followed through and not one big lie. It may look cheaper, but don’t do it. Trust me do not do it. You will regret it financially and emotionally.

I have AT&T customer since 2017 and I have never had a problem AT&T’s cell service and coverage, and I have AT&T plan I have five phones on my service and I also have free HBO Max and that was grandfathered in because of the form plan I had for my iPhone. I had Verizon in the beginning and T-Mobile and there was areas of where I was driving that I lost cell service so I switched to AT&T and never lose cell service.

So thankful for excellent customer service experienced at ATT store at 3148 Ambassador Caffery, Lafayette, La. Rep: **. Traveling and need support for wireless phone. Immediately helped by ** with quick resolution. Meant so much to have good customer service, made our weekend. Kudos to **!

All the support techs have been very helpful with my problem. I can't find my phone. I placed a text at 2:15 today and haven't been able to find it in my house. I am 78 yrs old and it is very difficult for me to do chats and try to explain my problem. I know this phone is in the house. I have not left the house today. My granddaughter said it was in the house she has me on her my find. I understand there is a way to do an alert call from my husband's phone. I am waiting for the call from a tech specialist to walk us through this procedure. Thank you for helping me with this problem. I just need to find my phone.

AT&T wireless is horrible. My family left T-Mobile for a "cheaper" rate. We were scammed into a no contract with AT&T paying off our old phones. From the beginning was trouble. Some of our phones would not link to the service and the salesman "Jesse **" came out to fix the phones. Once fixed, we were instructed to keep our old phones for a week, just to make sure the new ones were working properly. Once the phones were working, I contacted Jesse numerous times to turn in our phones. My wife already turned hers in at the beginning of the deal. After 30 days we received a bill from T Mobile for the remainder of the phones.

This month AT&T cellular charged us more than $300 in additional fees related to (non-AT&T) WiFi-based FaceTime international calls, claiming that their satellites were “pinged” during several of the WiFi calls. We have made international calls using FaceTime on WiFi many times over the years, and never had any such cellular charges. We called customer service to discuss this, which consisted of two hours of useless bouncing around from one powerless perhaps well-intentioned script reader to the next. I have been an AT&T cellular customer for more than 25 years and today’s experience absolutely ends that relationship. These charges are predatory as far as I’m concerned, and the customer service experience was exasperating and tedious at best. Goodbye AT&T, I’m taking my three lines elsewhere.

It’s a one because I can’t give negative numbers. Just trying to add a mobile phone for a family member in hospice. Multiple phone calls more than 2.5 hours total on the phone only to be told I needed to go to the store. They checked my credit too many times over the process. As I write this I’m not sure they will be able to solve it. 😡 I would change carriers if I could.

We are very disappointed with AT&T Wireless because we sent our IPhone 16s to them under their promotional program, and now they are saying the program has expired for us and we can’t get our phones back so we are out over $900. Their representative told us she wished she had better news but there are no exceptions and there was nothing she could do. Very poor way to treat a new customer!

I was scammed badly. Fraud Department says it's all my fault and supports criminal activity, making you pay for it. Scammer had info and posed as AT&T. AT&T does nothing about scammers. So Who's next. Very disappointed with AT&T.

Worst experience upgrading my phone. Countless hours on the phone, loss of money from no phone and missing work calls and 18 days trying to sort it all out for nothing, if I were not responsible for the term I would tell them where they could shove it but apparently almost 7,000 (1 star reviews) people have had similar experiences and feel the same way and nothing has changed. So bitching about is purely for my own benefit. No change is happening because they DO NOT CARE. Any company being such a tight ass must have some pretty clean coins in their piggy banks!

If I could give 0 stars I would. To Whom It May Concern, I am writing to formally express my dissatisfaction with my experience as an AT&T customer and to request that AT&T honor the promotion that was presented to me when I signed up for service. I never intended to switch carriers, but I was approached by a door-to-door AT&T sales representative named Orlando, who offered what appeared to be a substantial savings compared to my existing wireless bill. At the time, my monthly bill with my previous carrier was approximately $500. Orlando informed me that he could reduce my bill to approximately $130 per month through an AT&T promotion.

I am excited to not be an AT&T customer any more their service was not great in many locations with frequent dropped calls. Also after being a customer for over 10 years they didn't allow us to turn in our phones 4 days after 30 day promotion period. When calling customer service constantly said there was nothing they could do (so no customer loyalty). Also customer service people trained to say no rather than help customer. Hopefully they go out of business soon.

The store was awesome on West Jefferson. Customer service over the phone is worthless, hung up on twice. Been a loyal customer for probably a decade on autopay. Not a slip on my part. Don't order online with promotion. Not available when your store has it. It's not online only or the next person says go in the store or they say both....Basically....you won't get it there either way. They will try to blame you and make you pay a 55% restock fee. Dustin was awesome. Nothing against him or the manager. The store could not fix ATT mess ups. I've been hung up on 2x calling customer service. Try ordering a s26 of any model online and pick up at store. Can't find a s26 near Fort Wayne just to make a point. They have 'em. Writing this on my new 26 Ultra. West Jefferson... 5 stars

I switched from T-Mobile to AT&T expecting better service and instead experienced a complete nightmare. While I was traveling, AT&T ported my phone number before ensuring my new service was working. I was left without a functioning phone for days and could not reliably communicate with my family. My husband spent about 4 hours on the phone with AT&T the first day, my son spent another 2 hours, and we spent well over 10 hours total trying to resolve the issue.

This is a copy of an email I sent to my account rep: I am more than disappointed with the service, particularly lack of hotspot service, I am encountering. Cloudfare (required for security by banks and financial services) won't connect over half the time! I never experienced Cloudfare connection problems even once with my Verizon subsidiary. The service is marginally better if I use the hotspot in my truck. So, am I suppose to sit in my truck and run the engine to use my computer or tablet? Also, the applications for viewing and managing wireless usage are a joke! Everything in these apps, whether on my Android phone, Android tablet, or Windows PC, is geared to sales, not managing the usage. A very disappointed customer,

Changed from Verizon to ATT to save a few bucks... Waste of time... Only request we made was can we get FS1 and were assured that was part of the plan we signed onto. It was until a contract dispute I have nothing to do with has halted FS1 from being able to be seen... Waste of ** time and will probably change back as at least Verizon had their poop in a group.... As I said waste of ** time.

Should be no stars! Too expensive for crap ass Samsung galaxy phones now, and crap ass service. One of my phones exploded they didn't do anything about. Didn't have the phone a year. The new one after day 1 starts glitching. After 2 yrs later now after all their "updates" to the phone every month to 3 months my phone now stays hot as hell I have to put it down, won't charge good, stay freezing & crashing, dont get good signals (always out of service), & service lagging and for some reason the company always tells me I have a great signal & don't fix anything. I can't do anything anymore & I am so done.

Well how to start. I have been trying to fix my phone bill for 2 weeks now. Here it goes. 2020 mother passed. The bill was in her name. The phone was in a business account. Me I Lala my father and brother were on it hence business line. Well unfortunately mother passed in 2020. We took in death certificate then 2023 father passed. We took in death certificate. No issues.

Horrible, worst decision I made in my life was switching from T-Mobile to go with AT&T. Initially the deal was good until after I made the decision to fully commit with AT&T and then they revealed all the hidden fees and things that was later revealed that wasn’t discussed initially. Worse cellular company ever! See less.