AT&T Wireless Reviews

I have AT&T customer since 2017 and I have never had a problem AT&T’s cell service and coverage, and I have AT&T plan I have five phones on my service and I also have free HBO Max and that was grandfathered in because of the form plan I had for my iPhone. I had Verizon in the beginning and T-Mobile and there was areas of where I was driving that I lost cell service so I switched to AT&T and never lose cell service.

So thankful for excellent customer service experienced at ATT store at 3148 Ambassador Caffery, Lafayette, La. Rep: **. Traveling and need support for wireless phone. Immediately helped by ** with quick resolution. Meant so much to have good customer service, made our weekend. Kudos to **!

All the support techs have been very helpful with my problem. I can't find my phone. I placed a text at 2:15 today and haven't been able to find it in my house. I am 78 yrs old and it is very difficult for me to do chats and try to explain my problem. I know this phone is in the house. I have not left the house today. My granddaughter said it was in the house she has me on her my find. I understand there is a way to do an alert call from my husband's phone. I am waiting for the call from a tech specialist to walk us through this procedure. Thank you for helping me with this problem. I just need to find my phone.

The staff at the Oleander store in Wilmington, NC are not only the best but an example of courtesy that is unmatched in many businesses that deal directly with the public. Particular praise goes to Lynn, whose patience, dedication and overall commitment is in a word wonderful! And an amazing follow-up was executed by the supervisor Lena. I can't say enough about Miss Lynn. These extraordinary sales persons are to be commended in the highest order.

I visited my local AT&T store on 2/22/26 at 4 pm. The place was busy and a pleasant, young man named Jaime approached me. Despite the fact that I wasn’t purchasing anything, he took time to help me solve issues with my AT&T Apple Smart phone. I wasn’t sure the problem with my Messages app was an equipment issue or an application issue. He did his best trying to determine the cause of the issue. Despite the fact the issue wasn’t fixed he did determine that it was an application issue. I will have to contact Apple directly. I trust you have a rewards program for your employees and I would like him to receive recognition for dedication to his job. Thank you. Sincerely, Gerri ** ph: **

On 5/1/26 I spoke with Christopher from AT&T's office of the president. I explained I did not receive my rebate I was promised for switching my service. The AT&T agent at the Mira Mesa store was the person who filled out the request form for the rebate. He said that AT&T never receive the rebate request. He asked for a copy of the statement from Verizon showing the information he needed and I e-mailed him the copy.

This has been the worst experience I’ve had with a company. I purchased a new phone a month ago, and it still isn’t working properly. AT&T has been unhelpful, and their customer service has been extremely poor. For a company of this size, I expected much higher standards and better-trained, customer-focused staff. No solutions have been offered, and the lack of support is unacceptable. I’m very disappointed and plan to switch to a provider that operates with the level of service customers deserve.

The absolute worst customer service I’ve ever experienced. They constantly add hidden and unexpected charges, and the staff deliberately overcharge and mislead customers. It feels dishonest and deceptive. On top of that, the phone service is unreliable and far below acceptable standards. I would not recommend this company to anyone.

I got a trade in with AT&T and they told me they have a deal to get the premium plan with 60$ estimate and I sign up for it. Once I make my trade in the price go up to 86$ and when I ask why they and even I have email proof showing on how much my bill was but no one knows how to help and told me this is my bill and there is nothing they can do about it, this is a scam to give false information to get customers and I want to leave AT&T. Now I have to pay 800$ for the phone. It's a lot. I would not recommend anyone.

Customer service is apparently unable to resolve issues that they created, and pricing, once initial deals expire, is way over market. Reception and coverage also lag behind the other providers.