AT&T Long Distance

I called AT&T long-distance service company to dispute some charges on a bill they sent me from December 2011 in March 2012. They're trying to say my husband called me 5 days in a row from a USA direct service line from Japan when he went over there today. My husband called me 1 time to let me know he made it. I told the rude rep that there is no way he called me 5 times collect when I can call him for free on the Navy gateway and inn toll-free number. It's a total scam. I plan to fight the charges all the way. Looking at these reviews, I can see this is their common practice.

I spent an hour trying to get a simple phone number via Information. It was so easy in the past with 411. Oh yeah!! First, I listen to ads for insurance, childbirth clinics, dating service an more, Then the info machine says there is no service to Jacksonville, FL. I repeat the name, then I repeat the last name, repeat the last name and the first 3 letters on first name, then New Boston, New Hampshire was not in America I guess. I was disconnected many times. Please do not charge me! Bring back the old days with good real service. Thank god this was not an emergency!

AT&T ** calls frequently to solicit business and I inform them every single time to stop calling and put us on their Do-Not-Call list and each of them state "not going to happen". We are a business and don't have time for their harassment calls. Waste of everyone's time.

Ah, the joys of dealing with AT&T. To begin with, I don't have AT&T service at home. I noticed a charge on my credit card for $150 for AT&T about 3 months ago. I called them and was told that I cannot be helped because I don't have an account. I did give all my personal information so that they could try to locate the account, they said there was no account. So, I called Discover, who said that it was quite likely a manual entry mistake, and they're putting a dispute and refunded my money.

Same thing happened again the next month, DiscoverCard (wonderful people, the opposite of the AT&T creatures that I've been dealing with), promptly cancelled my card and issued me a new one, promising to follow up with AT&T to see why I was being billed. Two months passed, and yesterday I received a bill from AT&T for $800 billed to my home phone. As my home phone service is with Comcast, I was a bit disturbed, so I called them. After the usual 20 minutes of dealing with someone who barely speaks English and was quite rude, I got to a supervisor who explained that the calls were all collect calls that I accepted.

Now the picture started getting clearer except for one little detail, while there have been collect calls made to my home, I have never accepted them. In fact, I know I rejected them. So, I asked if there was some way they could check the recordings and see that I have never accepted these calls, which by the way, were $7.48 per minute. So, off to another supervisor, this one is a voice mail. I left my name and phone number, waited about 10 minutes, and tried the same number I was given. Rinse repeat, the same story, off to a supervisor's voice mail.

Now I'm stuck with a bill for $775 for calls that I didn't accept. For a service that I didn't want from a provider that I canceled about 5 years ago. Somehow, they managed to use my old credit card information, and only after my card was canceled and they didn't get their unearned pound of flesh did they deign to even send me a bill.

We do not have AT&T as a long-distance carrier for our business but we continue to receive bills with very high by-the-minute rates. We cancelled our AT&T service over a year ago and we were careful to transfer every business line. Recently, we began receiving bills for just a few long-distance calls made from lines that are fully covered under our current provider (Surewest). The vast majority of our long distance charges from these lines appear on our regular provider's invoices. The first time this happened, a few phone calls were successful in getting the AT&T charges reversed. However, it continues to happen and calls to both AT&T and Surewest are getting us nowhere so far. I honestly believe that there is unscrupulous activity going on at AT&T to cause these bills to happen. How can we be getting a few calls billed under AT&T when most are correctly billed under Surewest—from the same telephone line?

I do not have long distance service on landline due to the fact that I have cellphone. When I try to make long distance call from home phone, it says that service not available. Yet, when I got my bill two months ago, I was being billed for long distance called. AT&T said they would take the charges off my account and no longer charge me for long distance service. I received a new bill and again they are charging me for long distance. I'm disabled and use lifeline and I'm tired of having to double check my bill each month because of their illegal billing practices.

I contacted them again about long distance charges via email and they didn't respond. I tried to go to my account and send email. Now, they won't let me log into my account anymore. I'm sick and tired of being ripped of by AT&T and nothing being done about it.

AT&T is the biggest scam service provider of home phone and internet service out there. They sent me a letter offering a bundle plan. I transferred residence and accepted the bundle plan. My first bill was not $49.95, as offered and accepted, but over $150 (not bundle). When I called to get the bill corrected, I was told it takes 2-3 months to change and I would be credited back the overpayments. When I asked for that in writing, I was thrown back into the cue and the automated attendant came on and asked what number I was calling about and where could he direct me. They are ripoff artists. Do not fall prey to their scams.

I've spent one fruitless hour trying to dispute long distance charges made to **. First I noticed around November 2010 to the tune of $1130. I talked to a specialist (Jerry) who certainly held to her script. We had a repair person come out; he reported nothing wrong with the line. (Just so happened I had incurred $947 over on my** bill.

In February or March 2010, same location ** incurred $434. Calls on my bill were mostly to Africa, 80-minute calls! We know nobody there! Thus, the $1130 dispute is the second time this happened to Arnold and the third time to us.

So this third time, you (Jerry) want Arnold to pay the $1130 that he did not incur. He does owe you $238 (past due), which he will pay. Changing phone number, suggested by you, didn't help. The fact that we've been customers over 25 years--so what? What a third-world business model!

On March 29, 2011, I purchased a new home. I called AT&T to transfer my service (I have already had service in place for years at my previous address). I told them I needed to transfer my service from ** to ** , just the same street. My phone plan included calls to the United Kingdom for 10 cents per minute. When I transferred my service and received my first bill in the mail for the new address, AT&T had completely changed my plan! They were charging me $2.97 per minute for calls to the United Kingdom instead of the original. As a result, my bill was several hundred dollars. I called them immediately to discuss this and I was told that credits would be issued to my account to resolve the matter. They also told me to not pay anything until they had issued the credits to my account. The next month, I received my bill, and again they were still charging me $2.97 per minute for my calls to the United Kingdom. Again, I immediately called to discuss, and they told me that it takes up to three billing cycles for the credits to be applied.

Now here we are in September, five months later, and I just got a disconnection notice in the mail and they told me that my account is past due. I have called them four times today to get this resolved, and they told me that now all the credits have been applied to my account and I must pay my account in full immediately.

I'm on the so-called "universal lifeline flat rate," which is now up to $6.96--fair enough. However, I switched my long distance from Startec several months ago because they started to charge a monthly minimum usage fee whenever I didn't make long-distance calls. Therefore, after AT&T long-distance customer service explained their plan to me (i.e. that they would charge a flat .33 a minute), without any other charges or fees, I switched. The first couple of months went fine but I noticed a new charge on my bill ($1.99) for carrier cost recovery fee. So, I called them and they told me that it was basically a tax carried over to the customer! Nice and easy. Now, it seems to me that the universal lifeline flat rate is actually $8.95 and not $6.96!

On top of their "slip it in and maybe they won't notice" policy, sure enough, AT&T is now charging a minimum usage fee! Apparently, they lied to me. I also noticed that month-after-month, inch-by-inch, the so-called fees, taxes, charges, surcharges and funds increase penny-by-penny. All those pennies, nickels and dimes add up against the millions of AT&T customers, who don't pay much attention. That's what AT&T is counting on all the way to the bank!

A friend of mine has the same "plan" as I do, but instead of a minimum usage fee, my friend pays $3.00 per month for a "just call standard" which, I believe, means that you're allowed a certain amount of calls before you're charged. I thought I was doing that with universal lifeline. Anyway, it would be so satisfying to see people stand up for their liberty and for what is fair. AT&T is a prime example of what's wrong with our country, where greed and easy money is disguised as capitalism. And the little guy is forced to play along and keep being taken advantage of with no resources to fight back. I'm sick of it!

We have had consistent problems with AT&T long distance charges.

We are now trying to simply cancel all long distance with AT&T and have been on the phone for an entire day with no answer.

I have not had AT&T long distance service on my phone for a decade or more. Last month, I had a long distance service charge of $4.86 on my bill. I called to have it removed only to be told that the only way to deal with it would be for me to change my cable and internet service to AT&T from my current provider. I never asked to instate long distance service with AT&T and will never use it. I received another bill that still has the long distance service charge. I asked to have it removed and it is still being charged to me.

Back in 2007, I used to have AT&T home phone and internet service. I canceled my home phone service and went with internet only. Sometime in 2008, I noticed, approximately a year and a half later, that they had been charging me every month for a long distance fee of nearly 6 dollars; roughly 108.00. When I discovered this, I called them and they admitted it was a mistake and had the charge removed from my bill from that point forward. I then asked if I would get reimbursed for what I was wrongfully charged for, and they have been giving me the runaround ever since.

This representative will connect me to this representative, and that one would connect me to another representative, and so on until I would finally get mad enough to hang up. I finally got the phone number to the long distance company and called them about 7 or 8 months ago. The guy I spoke with looked it up on his computer. He told me it was their fault for the charge and that he was going to speak with his supervisor for approval to credit my account for the charges. My account never has gotten credited for the charges. I've called them back a couple of times but I have only gotten the usual runaround. The last time I called, the last guy that they connected me to said that there was nothing he could do for something that happened so long ago.

I am being charged for long distance even though I don't have long distance on my account.

I tried to purchase a $30 international phone card from AT&T's website. I received a call a couple of hours after placing the order. A representative asked for the last for digits of my social security number to confirm my credit card. I told him that I would not give him that information to purchase a phone card. He said he could verify my card if we conferenced in Chase (my card issuer). I reluctantly said yes. When Chase got on the line and the AT&T representative started asking various questions to verify I was the card holder, the Chase representative stopped the AT&T representative, and said, 'We will not give out any of the information on our cardholder that you are requesting.' Furthermore, she said, 'As a merchant, you do not need any of that information -- only name, address, credit card number, and phone number.' Chase then directed me to not continue with this transaction as she felt it was unscrupulous. Chase and I hung up on AT&T. When I called AT&T's support number to complain, they said that it was their verification process. I told them that my grocery store doesn't ask for my social security number when I buy groceries.

I switched service to Insight in January 2011 but continued to receive billing from AT&T. I made over 10 calls to AT&T, and the situation still has not been resolved. I believe AT&T uses this practice to frustrate people into paying bills they do not owe just to resolve the issue and not be turned over to a collection agency. AT&T should be held accountable. I want AT&T to be investigated by this agency.

I was told wrong information about the phone service and were overcharged on my account almost every month.

About a year ago AT&T disconnected my services last year around June for abandonment of services, because someone called their company and said that they were moving into my apartment but I was the wrong apartment number AT&T did not call me to verify if this was true. After fighting with them to have my services turned back on and getting my original number back which took about a month. I was offered my internet service @ half price because of all the trouble that I had went through. I was told that I had to keep the internet service for 1 year because it would be under contract I agreed.

Every month I have to call AT&T about adjusting my bill and every month the reps keep telling me the same thing that it takes at least 2 months for the plan take on your account. Then in January of this year my home phone and internet service was disconnected again for nonpayment when I call AT&T to see what was going every person I talked to keep telling me the same thing (that I was not on a plan and that they see where I was calling in every month and that I was wrong and that I owed the company money so that's why my services was disconnected.

So I paid the bill in full plus I paid reconnection fees on both the home phone and the internet service of $30.00 each. Now today May 2,2011 I called to have services disconnected because I just can't take dealing with this company anymore and the lady Mrs. ** tells me that I am under contract and that it just took effect last month Due to the phone calls that I made early this year and that if I cancel my services now I will have to pay 150.00 for breaking my contract and that I have a Credit on this month's bill for this month's discount and last months discount and that I have 10 more months left on my contract. I want my money back for the reconnection fees and I want this contract broken without me having to pay any fees. Someone please help!

I called to dispute my bill charges. I was told that the charges were "valid", by Michael **, and it will be sent to a collection agency on April 19th. I received a letter from a collection agency 3 weeks before April 19th with an additional 18% fee of $200.00. I cannot afford this as I am single, 61 years old and help support family.

AT&T slammed my chosen long distance provider (TDS Telecom) without my permission to do so. I just received my TDS bill and it advises that "Bellsouth" (AT&T) is now my long distance service provider. I called TDS to complain and they told me to call AT&T, which I did, and spoke to seven different people who would not help me. I received long distance charges on my telephone bill from AT&T. I signed up with TDS telecom for free long distance calls so I will not pay these charges!

I had been with what they called the old AT&T. The company switched me to the new AT&T, but they fail to stop charging me with the old AT&T account. As a result, I was paying for two long distance accounts for over two years. I called them and told them about what they were doing. I also so told them that I wanted a refund of my money because I am a disable vet and live on a fixed income; thus, I cannot afford to give money away. I was put through several representatives of the AT&T corporation. I was transferred back and forth, and finally, I talked to someone who was supposedly a supervisor. He told me that he would adjust my phone bill with them for two months, but the company was not giving a refund of my money.

I would like to file a complaint for an unauthorized transfer of our long-distance service by AT&T during the time period of June 3 through July 30, 2010. Because of this illegal transfer, we have been charged by AT&T a sum of $3,495.23. And I have received a threatening letter that they will send us to collections. Here is a brief overview of what has occurred: In June, without giving notice or seeking approval, they changed our long distance provider from Star Tech to AT&T. We have been a customer of Star Tech since August 2009. During this time, Star Tech was charging us less than 3 cents a minute. We were very satisfied with Star Tech's long distance services to India, and had no intention in changing providers. However, AT&T informed us on June 4, 2010 that they had received a call, requesting accelerated internet service. Although there was no discussion of switching long distance phone carriers, AT&T switched us to their plan, at the cost of $6.67 per minute. We had no intention of switching, nor did we discuss switching, to AT&T.

In addition, AT&T contacted Star Tech to discontinue our long distance services without any authorized approval from us. On July 30, we contacted AT&T. We informed them about the unauthorized and illegal switch from Star Tech to AT&T as our long distance calling company. We requested that these employees immediately discontinue AT&T as our long distance company, and send us detailed information of the verbal or written contract for this switch. We subsequently contacted AT&T multiple times over the preceding months to rectify this situation, but no action was taken. Instead, we have received letters from them to pay the above stated amount or they will send this to collection agencies to destroy our credit record. We have made numerous sincere attempts to contact AT&T to resolve this problem. We have a very good credit record. This is very distressful for me and my husband, who is retired. We would appreciate your assistance in this matter as AT&T has not taken any corrective action.

AT&T switched long distance plan from third party (Global Crossing) back to AT&T without telling me. My international calls was charged for $2109.25 last month.

I just recently received a bill for long distance services in the amount of $36.15. We haven't had AT&T for 8 years and they send me a bill that they say is past due, with no detail of why we owe them and we are just supposed to pay them. Don't think so.

I emailed customer service and told them we haven't had AT&T in years and that I would not pay this bogus bill. This was their response, "Due to the nature of your request, we are unable to respond to your inquiry. To ensure that your inquiry is answered as quickly as possible, it has been forwarded to the appropriate organization within AT&T." That has been over a week now and I don't expect to hear back from them.

Twice, I dealt with customer service, and they did not provide the information I needed, to continue my long distance service. Both times, they failed to let me know that I had to contact my long distance provider, therefore losing my long distance service. Then when I called and asked them for long distance service, they told me I would have it that day, and now they said the next day, and even that isn't guaranteed.

I lost my long distance service for three days, and lost service to my dish cable company, because long distance was cancelled. When I called to complain, they kept giving me the run around, and gave me a website, which doesn't really exist. When asked what they were going to do about it, they said they would look into it, but no one would contact me.

Total call charged $28.70. Today, Aug 27, 2010, I called number complaint about three long distance number that I didn't call but I received answer cannot do anything. If I want to change other number but not warranty even new number happen, I still have to pay. I canceled home phone with AT&T as of Aug 27, 2010 at 10.00am. I ask name of person, answered me, she gave first name, Dung, without last name and employee number.

On my current bill, which is due on September 7, 2010, there were two (2) long distance calls that were on my bill. They are as follows: (1) On June 28, 2010 at 11:06 am to Jamaica, phone number ** for 1 minute with a charge of $4.29; (2) On June 29, 2010 at 8:31 pm to the same number for a duration of 99 minutes for a total of $429.00. I did not place the calls as every time that I have to make long distance call out of the United States, I use a prepaid calling card. If you review my past bills, you will see that I have never made a call for the length of time, or for the monetary amount. I believe that it is an error on my bill and requesting a correction for the amount. I am a retired person and live on a fixed income.

I do not have the funds; nor, am I able to get the money to pay the bill. I would prefer to go without a telephone as this is causing a great deal of stress. I assure you that I did not make the calls although I was told that it was directly dialed from my phone. The only person that has access to my home is myself and my son. He is not at the home during the daytime as he works and in the evenings he goes home, and he is not at the house at the specified time. Please, I am asking for a resolution to this matter.

Two days before my trip to Europe, I called customer service to find out the fees for data and international calls.The representative asked me what countries I was going: Sweden. Check Rep., Switzerland, Italy, Austria. She gave a range for international calls between $.23 to $.28. I was surprised and she told me that because I had purchase a special plan the year before those were my rates. Needless to say that the bill came out with charges of $ .99 and 1.99 . When I called and asked for a supervisor the answer were "those are valid charges." They never acknowledge the mistake nor try to work some "customer satisfaction."

I decided to go to the BBB and Nancy *** called me, She did not only repeat "those are valid charges" but she also accused me of providing a different version and not happy with that she dared to say that I did not listen. Of course she never apologized. AT&T is setting up this scam of providing wrongful information to generate more income. Now I do not have doubts about it. Any decent corporation in the US if there is misinformation provided by one of their representatives would have acknowledged the issue and at least work something out with an apology. My bill amounted to $810 when it should have been $202.58 according to the purposely fraudulent information that they gave me

I am on automatic bill pay with AT&T and have been since AT&T went from old AT&T to new AT&T. I have plenty of money in my checking account and my bill payment has never bounced, even before automatic bill payment. (AT&T has been my long distance provider for all my life and I am 58 years old now). Suddenly, last November I started getting a bill for about $68. But when I checked automatic bill pay, I was up to date. I called them every month from November until April and very nice customer service representatives said I was right and the bill was incorrect, that they would correct it, but it might show up again.

Finally, in April, one of the representatives sent me to their supervisor, who looked at the situation and realized I was being billed for old AT&T and forwarded me to old AT&T (in India). I paid the old AT&T representative, who assured me everything was settled (I had never to my knowledge received anything that told me I owed a past bill to AT&T, but I was so relieved to finally resolve this issue I just paid it). But then in April, I received a notice (without any explanation) that I owed AT&T Long Distance $26.77. This made no sense and I admit I ignored it. I was so tired of calling AT&T every month and thought I had resolved the problem with old AT&T.

Then I got a notice in June that said I now owed 52.71 of which $26.77 was overdue. After going through about 15 prompts (several over and over), I finally got an excellent customer service representative (ie polite and attentive and obviously working on the situation - like all the customer service representatives I had reached before). He told me that when I paid my overdue old AT&T bill (which I paid immediately when I learned about it), the old AT&T system had automatically reinstated my old AT&T account, which I didn't authorize nor want, especially since I now pay about 4 times as much for new AT&T.

Then he checked his "guidelines" and told me he was sorry, but all he could do was drop one month's service. I told him that I didn't think that was right, that even though it was a small amount, it wasn't right. Although I am known as a patient, understanding person, I also am just not willing to pay people money that they are not entitled to, because I also promptly pay anyone I owe money to. He said he understood, that it was a matter of principle, and I asked if I could speak with his supervisor. He told me he would also be on the line.

After being on hold for another while, the supervisor answered and seemed pleased when I asked that the customer service representative be recognized for his excellent service. But when I explained the situation, she said that I would have to pay for at least one month of old AT&T service. When I asked her why I should have to pay for old AT&T service when I have been paying for new AT&T service since I was switched, she said that AT&T was given no notice and hung up on me.

The economic damage was very minimal and there was no physical damage, but it is ver wrong that a major corporation can do this. For local and mobile service I used Bellsouth and Cingular, which were both acquired by new AT&T. My husband and I also have AT&T Internet and though my husband says to stop the long distance. I am now afraid to cancel it (even though we use our cell phones for long distance and pay the "base" rates for long distance, because I don't know what the consequences will be for our other accounts. However, given how poorly AT&T communication is between types of service, perhaps it will be OK. Bottom line, is that it is just wrong. I just wish someone would "shake AT&T's tree" - the customer service people are great, but it was better when AT&T wasn't a monopoly (again).

At least I never had a problem with the old monopoly. I have only had one problem in the past with a monopoly and it was many years ago with Comcast. They actually told me my service was being disconnected because they owed me money. My response was to go out and get a satellite dish. But I am a "Baby Boomer" and I am getting too old for this. I am going to pay AT&T's bill and I just hope this will stop. After all these months, I can't take it anymore. But I hope someone will pay attention and do something and it will help someone else who also shouldn't be treated this way, especially given the desperate straits that so many Americans face these days, old and young.

I signed up for AT&T's unlimited long distance plan in January. Each month, they charge me for each long distance call and I have to call to correct the bill. Their response is, you only owe x amount. For 6 months, I have to have them adjust the bill. Now, I get an accounts receivable letter saying I owe 6 months worth of long distance charges. Each month I have to spend at least one hour getting my bill "adjusted" and now I have an issue with my credit for their inability to correct their billing.

I transferred my long distance and local service from AT&T to Verizon (taking my phone number with me) three years ago. I had an automatic payment coming out of my account. I have not had any luck getting AT&T to stop billing me for a service I am not using. I have called several times and talked to several service reps as well as supervisors they all agree that I should get a refund, but then I never seem to get mailed a check. I asked my credit union to stop payment but they said it wasn't their payment and could only block it one time without a fee. I wrote letter Apr 2010 stating problem and asking for a refund and they never responded.

I called them again and talked to a Sid who agreed I need a refund, and said they would cut a check that same day. While on hold I got cut off again. I then received a letter from Sid that I "was not an AT&T customer and would have to call Verizon for any service needs. " The because of the blocked payment from my bank. I received a late notice on my "account". Ironic? So I called the service department again June 15, talked to a Margaret, a supervisor, who said I was owed a refund and that it would be sent in a week or two. Apparently my number had not been completely transferred over so they did this. She said they would send a refund but would not give an amount or a firm date, but she did give me a confirmation number.

On June 22nd, I received a late notice on the previous payment and a bill for the current month (and it said my service would be cut off if I didn't pay immediately!). So I called them again on June 23rd. I talked to a Joshua ** who said my service had just been transferred to Verizon on May 26th. I said no, it was actually Aug of 2007, and then he looked into it and said a refund would be sent and that it would be in "one or two cycles". When I asked for a figure and a date he said he could not do that. He gave me a confirmation number though I guess for the conversation. I also asked for a letter stating that I was owed a refund and that they were working on sending it--he said that they "didn't have a form for that". I asked to speak to a supervisor and my call got cut off.

I called back that same day (total of 1 1/2 hours on the phone) I talked to Jackie and stated I need a supervisor to send me a letter, etc, etc, she said my service got transferred as of June 15, 2010 (the date I called last week). I waited on hold for 10 more minutes and was told by supervisor Don ** that they couldn't send a letter stating that they were working on my refund but he relented and said they could send me that. He tried to say that it was unnecessary because I was given confirmation numbers, but that has not gotten my problems solved. He said they had a specialist working on it and it would be 7-10 business days and they would then calculate the refund and send me a check. He also gave me a confirmation number. Continued to be charged and given late notices for 3 years for a non-existent account/service. Total should be $2380.00, which is the $75.00 a month they have been charging me.

We keep getting charged for an MCI long distance plan even though we have a block on this service with AT&T (who have refunded our money twice but every month fees up to $20 keep returning). Called third party to cancel and charges keep occurring. Collections from MCI company and a loss of average $20 for about 10 months.

Every month for the last 8 months, I have had to call AT&T regarding my account balance, because they keep overcharging me on my long distance service. I have an agreement to pay $9 a month for unlimited long distance, and in the 1-4 months, they were charging me $19 a month plus for the long distance calls themselves. I finally got that issue resolved, then every month since then, they keep charging me $19 a month instead of $9. I kept calling; they keep apologizing and saying they would adjust the balance. But it keeps happening.

I called again today, and I'm being told this has been an ongoing problem since November and it is happening on everyone's accounts. I told Carolyn, the rep I was speaking to, that this was unacceptable and needed to be resolved and should have already been resolved. She said there was nothing she could do and that I would have to keep calling in each month until it is fixed. AT&T is a major telephone service and should be supplying better service for their customers. I just felt I needed to let someone know how they are treating their customers.

Since January 2010 each month, I have requested AT&T to remove my long distance service from my telephone plan. Each time, they say it will be done and each time it shows up again on my monthly statement in the amount of $13.12 each month. I have paid for the service even though they promised to remove it. I have paid over $50 for which I do not owe.

I order a phone service on Feb, 26 2010. On March 11, my bill was $155.40. They had overcharged me with a $99.95 service charge for labor and maintenance on. So on March 30, the $155.40 bill was brought to 0.00, when the customer service removed the $99.95 and I paid $55.45. Then on April 11, I received the same bill again plus someone there changed my original phone service from $36.00 to a $76.00 plus $17.00 for long distance, so I received a bill for $296.62 How a bill with 0.00 balance get to $296.62 in 11 days?

One department is saying that is removed from my account even it shows on the statement and that they can't see the service charge or the long distance and that has to be customer service. When I speak to customer service, they cannot see the credit for $155.40 in my account and in between the 2 departments, my phone is off and my bill escalating. What do I do? I can see in my bank account that the 2 checks have being paid but they did not credit in any of my statements.

I received six calls from the Everman City Jail in Everman, TX. I took two myself and a friend took four. We were never informed that they were collect calls. When we answered the phone, we were asked our name and we started talking to the inmate. He was told they were free calls because he was the only inmate in the jail at the time.

I received a bill from AT&T for $272.69 just for these six calls. AT&T was billing me as a third party billing from APDI and Legacy Long Distance Inc. The $272.69 has been dropped from my bill, but now I have a letter from Legacy that a 25% credit will be issued toward the calls in question. I am ignoring this letter in that it was dated March 24, 2010 (after the charges were dropped). My question is, "Do I have the right to reject a collect call before I continue with the call?" Nothing was ever said about the calls being collect. On the first call, I asked the inmate when he got out of jail.

I have been an AT&T customer for 25 years, both business and home use. I also have run an AT&T yellow page ad for 15 years. We had a long distance and international plan with them since 2007. We never used international plan but my wife called the Philippines last month over a three-week time span. The bill ran up to almost $8000. They charged us $8.00 per minute instead of the 17 cent a minute. When I called AT&T to ask what happened, they told us we did not have an international plan and that they would discount the bill.

Since we were good customers and they would get back to me a few days later, they never did. So I called back and talked to Boris, the manger. He said he could discount the bill by 50% and after 50 minutes on the phone, he came back and told me that there nothing he could do about the bill and we would have to pay it in full $8000.00. This bill would have been $178.00 if it was charged properly. This is a criminal act of extortion by AT&T and abuse by this corporation.

I have filed complaints to FCC, Federal Trade Commission, Executive Appeals Board at AT&T corporation after reading this website. It looks like this is common practice for AT&T. Why would they allow this much money to be added to my bill if we had a no plan and why would AT&T let these calls to be made without an international plan unless they are trying to steal money from American citizens. I have have lost many hours of work and sleep over this matter. Plus I have lost my trust in the way American corporations are being run at this time and how long a time customers are being treated.

This company has gone downhill. The customer service is horrible! It is a shame, because I have had very good experiences with AT&T mobility. In the last 4 months, I have had more issues than I care to think about. A significant overpayment was sent to them via online bill pay. I got that this was my error. I would normally just let the money sit and pay for future bills, but this was such a significant amount that it would have taken over 3 years to eat it all up. So I requested a refund. It took three, yes, three months to get it back!? Are you kidding me?

In this day of technology, my payment can get to them overnight, and it takes them three months to refund it? Unacceptable! But the worst part is every time I called, the lady who helped me kept telling me that she was contacting the accounting department to get information on why it was taking so long and they never returned her phone calls. It's bad enough that they don't communicate with the customer, but to ignore your own co-worker? What kind of company is this?

After finally receiving my refund (via electronic), I got a letter in the mail the next day stating that I was past due. Seriously? Needless to say, I canceled service with them. My new long-distance service provider contacted them on January 25, and I called them on January 25 to cancel service. Well, guess what I get? A bill. Yes, I understand that there were a few calls back in January not on the previous bill. No problem. But they are charging me for the monthly rate plan.

I called, and they told me they bill behind on the monthly plans. I have never seen this happen. If anything, they bill ahead. Does anyone know if this information is correct? Does AT&T really bill their monthly rate plans behind?

On top of all that, the woman who "helped" me was incredibly rude and pretty much told me that it was how they do business and that too bad that I had to pay it, and then she hung up. I was not rude to her. I know that the frontline people are just saying what they are told to say. She answered the phone all snippy. Maybe she is having a bad day. Maybe, it is a sucky company to work for. I guess it doesn't really matter, since I am basically "done" with them. But back to my question: Does AT&T Long Distance really bill behind on their monthly fees?

This is not money I owe. This is some kind of scam that AT&T is pulling. I have been worrying sick about this. How on God's good earth, would you know you're calling long distance if you don't have to dial an area code?

"Dear customer, Thank you for contacting AT&T regarding 731. I apologize for the inconvenience and I would like to explain your charges. At this time, you don't have any long distance plan, but calls from Bolivar to Jackson are not local, so you are paying regular charges per minute. You have a couple of options, one of them will be a long distance plan, $14.00 dollars a month and you can make any phone calls in US, or select a local service plan for extended area, so you can make your phone calls at .05 cents per minute. Since your calls will be more than $14 a month, I suggest adding an unlimited long distance plan."

"Should you need further assistance or have other questions, please reply back to this e-mail and the AT&T Online Customer Care team will be happy to help you. Thank you for doing business with AT&T online. I hope I have provided you with outstanding service today."

Comments: I called last month about AT&T charging for long distance when my son dialing the 394. This is all he dials to call his girl friend that happens to live about a mile away. He does not dial an area code. This should not be long distance. That would be like playing Russian roulette with the telephone. I also paid them $102.37 in Jan. I guess for Dec. some of that I should get back because 394-5 was also called on that bill. I was ticked off that month because they charge for a call even if the call does not go through.

That's [lies] as well. So I owe you for the last 2 months a total of $39.24. You owe me from the $102.37, the amount of long distant charges in that month. I talked to Kenin at ext. 5072 last month. He was sorry for the problem, told me not to pay the bill and it would be fixed this month. It is not! Please fix this, so I do not have to contact the BBB, Consumer Affairs, and then sue you all for a whole lot more than what you are trying to scam me out of.

This was the email I received back from AT&T. I also called this morning and was told the same thing to buy their long distance. I dropped their long distance because a few months ago I was charged $4.72 for one phone call and didn't even get through to the person I was calling. Did you know that you pay for the call even if no one picks up?

I was charged a long distance provider fee, after Verizon connected a call in error. I have called repeatedly to have the other provider charges removed from my phone bill. I have been treated appallingly, I have been lied to repeatedly and no one will stop charging me for a service that was cancelled two years ago. Every time I call Verizon, they tell me to call AT&T, when I call AT&T, they tell me that I have to pay it. Please help me. I have lost a ridiculous amount of time calling and waiting for someone to pick up only to find that they refuse to correct their error, not to mention the money that I am being charged.

Starting in September 2010 AT&T started over-charging my business account by several thousand dollars. I have unlimited long distance and pay the business plan unlimited long distance. I have never called and had this changed. I am a one person business now, mind you. I get a bill for over $5,000.00 when it was supposed to be $167.00. I call and they tell me it is a major billing error and they are aware of it and that they would fix it.

Okay, the next month goes by and now it is over $7,000.00. Same thing: it should be $167.00. I called and same thing: billing error. They are aware of it and it will be fixed. Then I get another bill, the ultimate all time high of almost $13,000.00 and just got a response from someone named Mary and I am supposed to call her. She said nothing about a billing error, but I will take this to the media if it is not fixed, the FCC, and a lawyer. I have never changed my phone plan ever. Someone help. I am tired of the stress.

And because of the DSL being constantly down, I lost two of my best accounts and cut me out of $3,000.00 worth of income. Something has got to give. The consequences are stress, mental stress, crying, sickness—I cannot eat not just because of the over rated bill but because of the DSL being constantly down, always working on it. It has made me start having panic attacks and has really stressed myself and my son who has special needs. Because of the DSL being down and not being able to work I lost my insurance.

It all started when I was approached by one of AT&T's representative named, Wendy *. Now mind you, I run a very small business from my home, and have had AT&T/Bellsouth for approximately 30 years (same number). They were advertising their so-called bundle service at one price included unlimited long distance, wireless internet and all equipment shipped out free of charge. Upon the conversation, I was reassured that also since I have been such a loyal customer that there was no contract involved.

I have been disputing the billing statement since October of 2009, between disputing they would continue to disconnect the line, disputing and not getting any, where I still have no choice but to pay because this has been a major source of my income, not to mention the embarrassment with my prior customers that I have had for over ten years.

The charges were outrageous, the agreement was for $125.28 plus taxes, which I have never received one bill for these so-called bundles. One month the internet charge was $176.00, long distance charges were over $60.00, charges for equipment shipping, you name it all kinds of charges. Being very confused and not getting any help, what else am I to do but pay? Until finally the bill was so high which by the way, I paid another $ 402.00 the last week of December and they turned it off again.

On top of that, when I called again, I was told to expect another bill on top of the bill for $536.35, for termination fees. Now, please tell me if I paid $402.00 in December, why was the balance for $536.35 in January? Why would I owe that much if I was paying the bill, and mind you this agreement started in October 2009.

If you add the $402.00 payment plus a $223.11 payment over $600 for 3 months of service not to mention the remaining balance left, that is over $1,100.00 for three months of service. They will not release the number, so I can find another provider. So I am suffering real bad, this was my source of income, I have lost work because of this, what can be done? My customers can not call me if they need extra work, all of my advertising with this phone number has been used at this number for the past ten years, this is worst than losing your wallet, this is my living.

When we got AT&T service, I asked to have international service but they made a mistake and they added a service for the United States plan long distance. So when we made two phone calls to Mexico, they charged our account $495.75. I had no idea of that since we hardly made phone calls to Mexico. I called AT&T to discuss the bill about the mistake and spoke to Rafael but he said we had to pay that amount and that they could do nothing about the mistake because we went with another company before the bill was issued.

Days later, I had a premature baby so I was not able to pay bill or talk to anybody else. My baby was sick so she was in the hospital for a while. By the time we came home, the bill was already late. I spoke to Desiree, executive officer, to help but said she could not help in any way. I received several nasty calls from them saying I had to pay or it would go in our credit report. My husband spoke to Miguel A on Feb 16,2009 at 4:22 pm that we would pay but we needed payment or some kind of help with the bill he said, "We are not able to help you with nothing. Pay now or it will go in your credit. You would have to be a customer again to give you 7 cents a minute call."

We responded that when all this happened, we had an account with them and always made payments on time. The only reason we went with another company was because they offered cable, phone and internet in same account. We don't think this is right to take advantage of us or to punish us for going with another company. We have always been responsible with our bills. I decided to write because I also found out that we are not the only family with this problem. Please investigate this matter. I would really appreciate your response.

My bill is combined with land phone, wireless (2 phones), and internet. Total monthly due is $112.96. But some months, we get high amount of bill charging for long distance. We did not take long distance service from AT&T. So we called AT&T customer services several times to fix this problem. Bill December 17-January 16 is $411.50. Whenever I called, staff gave different explanations. Finally, the bill was reduced to $131.36, and I paid this amount. Again, on February 2010, bill is $161. I am totally unsatisfied with AT&T service.

I noticed a fee that was hidden in my rather long phone bill that I didn't recognize. I called to see what it was, AT&T said a third party is billing me for voice mail services --- fraudulently by the way. We never ordered voice mail services. We have Call notes on our phones and don't need another voice mail service. When I called the company, they cannot or will not tell me how this fee was added, just "through the internet". The phone number for Your Product Bill Inc, is actually another third party named ildteleservices. They're another third party who collects for a fraudulent company which makes them fraudulent too. I can't trace this service back to anyone become the company Your Product Bill doesn't even have a website or phone number or at least one I can get.

They've been billing me for 2 years through AT&T and getting this fee. For what? Nothing. Even if I wanted to, I can't use their service because I don't know what it is. The Government should be protecting us from this kind of stuff. When you Google the name, complaints are all over the internet. Why are these people still in business, collecting through our AT&T bills? There should be a class action suit against these people. Yes, please share this info with lawyers! This is so wrong. 8.43 first bill in 2/08 and then 8.23 thereafter every month until present day (8/2010) = over 200.00

AT&T, formerly Cingular, assessed over $2,500 to my account for overseas charges. My daughter had gone overseas approximately January 2008 to July 2008. I had inquired about the overseas and other charges early on after she left. I went to one of the stores in Inglewood and I was told that each country had a different rate. I forget what the rate was. I had also called customer service and they quoted something different, but it was not $3.99 per minute that the bill reflected.

I had spoken with several customer services representatives who claimed that they would get back with me. No one seemed interested in resolving the discrepancies in the charges I had been quoted for these overseas calls. My account went into collections approximately November 2008. It was nightmare from there. I thought I owed about $350; so I mailed it in, but my account remained in collections and I have been harassed ever since.

I continued to ask how to formerly dispute this bill and I finally checked AT&T's website and finally find the proper place to send a formal complaint. None of the customer services staff would direct me to this path that I think could have been done in the first place. I spoke with Mr. Justin ** of the Office of the President at AT&T, phone 1-800- X47143 ATT West Region. He received the dispute form that was online after I searched diligently for it. After researching the events of how my account became so absorbent, Mr. Justin submitted a settlement that concluded that I did not owe the money. I had been trying to speak with the customer representatives and I do remember someone saying that they would settle for $1,500.

I did not believe that was fair especially since Serbia did not recognize discounts from the United State. It would not have mattered what plan I may have even thought I had. There are no other plans in Serbia like the other European/Asian countries had with the United States. AT&T should have been able to educate me on that.

AT&T contends that they educated me on this but they did not; otherwise, I would not have used my service at the tune of $3.99 per minute. Although AT&T have zeroed my account and I was able to end my service with them without interruption of my phone number, the damage has been done. My credit was seriously affected when it went into collections, and the collection agency harassed me to no end. I am asking for compensation for damages. Mr. Justin says that they do not compensate for this and that I must contact General Counsel at AT&T, Lenox Park Blvd, Atlanta, GA 30319.

Please let me know if I should file small claims or if this is part of a class-action. People should have access to the proper channels of filing a dispute before coming to this. I have documentation if needed.

This situation has negatively affected my credit report and I was denied credit in part because of it. The collection harassed me to no end. It didn't matter about my grandchild being ill or whether I was driving and becoming upset and running my blood pressure up. They were relentless in their efforts to collect. Somehow, AT&T is contending that I had been educated about my service charges. The result of this cavalier attitude and AT&T's apparent policy not to inform the consumer of the channels of dispute is cold, calculating and very dangerous. I hope I can obtain some relief from this experience.

I have a very serious complaint against AT&T billing department. My provider is AT&T Long Distance Service (BellSouth Long Distance, Inc.). Each month, I have had to call customer service to have my bill corrected. I was told in December that the company was aware of the problem and that the problem had been corrected. I was told that my error was small compared to some of the customers who were bill thousands of dollars in error. The supervisor assured me that I would not have this problem the following month as you can see that was not true.

I am extremely disturbed that I have to call each month to initiate the correction. If AT&T is aware of the problem, they should be trying to alert the customer prior to the billing date. The closing date on my last bill is January 20, 2010, the payment is due February 11, 2010 and I have yet to receive a letter or a call to alert me about the error and the corrected amount due.

I have lost confidence in your billing process and your lack of customer service. I pay my bill on time. I am a customer in good standing, and I don't expect nor will I continue to except this kind on service from AT&T.

I requested no long distance service or any other services on my home. I stated that I only wanted a straight line for emergencies. I discovered that I have been paying for calls that should have been blocked. When I spoke to customer service, they told me there was nothing they could do, even though my request is noted in my records. The cost of the latest bill will cause me to lose my home phone service because it far exceeds my budget.

In this case, while making my monthly payment to AT&T, I was shocked to see a charge of $265.24 for three international calls I had to make to England because of a death in the family. The rate was $3.49/min - far cry from their 0.8 cents/min if you have their current $5/month International Calling Plan. Nowhere on the website could I find confirmation of this rate!

Ironically, having been an AT&T customer for 35 years and last May, just canceled our $3.95/month International plan at (I believe 9 cents/min), since I was no longer making calls to England since I had switched to e-mails, I asked Meghan if they would kindly adjust the calling rate to a more reasonable rate. She put me on hold, ostensibly to speak with her supervisor, only to return with the answer "no dice".

My spouse called AT&T to inquire about international calling options as our daughter had moved to Great Britain. The person with whom she spoke introduced the possibility of bundling our internet, phone and television service through the AT&T/DirecTV connection. We had been considering ways to reduce the monthly cost for these services and what was described seemed promising. The representative specified that our DirecTV service would include local channels, that we would not require a modem (because we already have one) and that there would be no charge for certain premium channels. The installation took place late one afternoon. The following evening, I was able to take the time to become familiar with the system and the channels provided. I was surprised to find that local channels were not available. I assumed that I either was not correctly using the remote control or that the installer had not completed the installation as it should have been done.

Two days later, I had a chance to begin making follow up calls, talking with several representatives of both AT&T and AT&T DirecTV. I was informed by AT&T DirecTV that in actuality local channels are not available in our area and that I would be charged $480 plus the cost of shipping back the DirecTV equipment to cancel the service. I called AT&T confident that I would be offered alternatives. I was told that there was no recourse. Convinced that I simply had not adequately explained the situation to the right person, I made additional calls the following day. Eventually, I reached a DirecTV person who told me that if I explained the situation to the folks at AT&T that they would notify DirecTV that the cancellation costs would be handled by AT&T.

She then enabled a three-way conversation between myself and the AT&T person who informed her that such could not be done, that if the original conversation between my wife and AT&T had been recorded, which it may or may not have been, that the recording could not be reviewed to confirm our allegations of misrepresentation and that there was no provision by which AT&T would assist us in avoiding the cancellation expense. During the conversation with the DirecTV person, she told me that she had processed 2 waivers of the cancellation fee from AT&T the prior day based on situations like mine.

AT&T told me to use "AT&T World Traveler" for international calls to keep the rate at $0.24 (24 cents) per minute. I was charged $1 to $2 per minute. After complaining, I was given a $250 credit on my $2700 bill. I paid the balance but want a full refund. I think hundreds of AT&T customers have been misled and overcharged like me. I would like to publicize the issue and see if a class action suit might be possible.

I was placed in a long distance service without my consent. On Nov. 6, 2009, I changed local service from one plan to another with AT&T (land line). I was asked if I wanted long distance service and I said no. I don't need it or want it--more than six (6) years has past without me having this type of service (long distance) because I use my cell phone for that. I was placed in a long distance service called worldwide OCCAS without my consent and without me knowing until I received a bill for long distance charges. I made some calls with a (773) area code which is my area code, not knowing that they are outside my calling area.

Before, if I tried to make a call outside my local calling area, the calls wouldn't connect. Not knowing that I had been placed in a long distance service, I was charged for calls made here in the city of Chicago. I live in the city of Chicago. I talked to a custom service person CJ-** who said that her notes read that I agreed for the service and the notes are correct. I said that, "I don't want the service and didn't agree to have it so please remove it." I was told that it would be $9.00 to have it removed plus the long distance charges for a total of $25.00.

AT&T has placed me in a service I didn't ask for and I have to pay to get out of. That long distance service is a rip-off. I can call the man next door and if his prefix is not in my local calling area, it's already considered as a a long distance call. If I had wanted a long distance service, it wouldn't be one have to look up the prefix to see if it is a local or long distance call and at $.33 cent a minute, my five call cost $25.00 for 57 minutes. It's close to 60 prefixes in Chicago.

I called ATT to see how to lower my bill, and took off two services - an international calling service for $3.95 a month and .15 cents a minute, and a home wiring service for $6.50/month.

The next day, I thought better of it, and wanted to add back my international calling service. I found out I could not have that old price back, because it was an old plan and "once it was removed, it was out of their computers" and that I had to sign up for a $5.00/month plan plus .9 cents per minute...

My complaint is that THEY DID NOT TELL ME THAT IF I REMOVED THE 3.95/mo plan, I would not be able to reinstate it later, although they had implied that in the phone conversation. In the conversation, I asked how much it was to call Israel and France without the calling plan, and I was told it would be around $6.00 per MINUTE...Therefore, she said, if I wanted to make any international calls, I should call ATT at that time and sign up again for the international calling plan.

NO ONE TOLD ME THAT I WOULD NOT BE ALLOWED TO SIGN UP AGAIN AT THE OLD MONTHLY PRICE, but would rather have to sign up at a HIGHER monthly price. When I found this out, I was very upset that just one day after removing a calling plan at one price, I would not be allowed to reinstate it on the very next day at the same price. I felt that this was in poor faith, and that I should have been WARNED of the consequences, which no one did. No one told me that it would be more expensive to sign back up. Also, now I will have to pay $1.10 more per month, (since I ended up complying and signing up for the $5.00/month plan) month in and month out, when my original intent was to LOWER my bill.

They offered me this solution: If I didn't want the international calling plan, I could always remove it, since there was no contract. I felt this was like a bait and switch, because they did not give me the FULL INFORMATION so that I COULD MAKE AN INFORMED CHOICE. Though seemingly a small matter, it made me NOT WANT TO USE ATT anymore, although I've been a loyal customer for years. I really felt TRICKED. In other words, I WAS MISLED and MALINFORMED.

i do not have long distance service on my home phone, but in this month bill i got charged 11.88 for 14 long distance call which came from cells phone of other partys. what happen is that since i dont have no long distance service , but seem that if some one call from there cell phone i get charged long distance. or if i call a cell # i get charge. AA@T never said anything that this when i cancel my long distance service.

i just have local service, but att want to charge be 6$ for canceling long distance when you dont have long distance isnt that what it means. Att you are not be thuthful, on this long distance matter. no long distance mean just that. That i cant call out on long distance, or should i be charged when some one call me. Put those charges on their bill, not mine.

i am disabilty that why I dont have long distance. i couldnt afford it, so i cancel the long distance service. i dont have call waiting, neither do i have caller id , just wanted local call service, and my internet, and dishtv . so seem why do i need this extra charges when i am on a if income.

For the last 6 months I have had to call AT&T after receiving my very incorrect bill. At first it was a 3rd party bill for 25.00. Then though I have had FOREVER their CONMPLETE CHOICE ENHANCED plan w/ free Long Distance and some other goodies. I began receiving bills where all long distance calls were charged. Each month I call and each month they fix it and promise they have it corrected. Yesterday I received a bill, it shows where the adjustment was made on my last months's bill but not corrected this month, plus a late charge is on there and I'm never late paying my bill. Last monthe the bill was 398.21 w/ a 292.74 adjustment.

This month it is 330.07 + the late charge. I have a home phone and a computer with DSL. The phone is 62.36 and the DSL is 32.95. We are elderly and this is such a unnecessary annoyance for you. However, I have called and requested department heads, credit department etc. I am ready to have everything disconnected but need the services. What else can we do? Thank you for your help. I notice AT&T are having massive complaints and the FCC should check on them. Thank you.

I have complained for 4 months about charges for long distance and roaming suddenly apperaring on my bill. This happened because they changed my rate plan from free nationwide long distance and roaming to a regional plan without my knowledge. They insist I've always had this plan but I have evidence to the contrary. They would not credit charges unless I switched plans.

In sept, I recieved a $600 plus phone bill for the previous 3 months long distance charges. I did not authorize these charges and called at&t to discuss why I was not aware of the charges at time they occured or on the next billing cycle, I was informed that long distance is billed every 3 months, I did not agree to any long distance services when I obtaind my home phone because we have cell phones for that. I was billed after the charges accumulated extensively.

I tried to talk with customer service to resolve this issue and every time i call it sends me to "Make Payment" option. I also tried to dispute by phone and on website and was unsuccessful. I can't talk to a rep about this bill that is fraud! So I cancelled my services and went with another company. They continue to "bill" me for charges after cancelation and now my bill is nearly 1000 dollars, and after many attempts I cannot speak with a rep... only the "make payment" option is available.

I would like to know how my account is going up and charges are being applied after I canceled? They continue to send me letter threatning to disconnect if payment is not made, this is crazy since i canceled my service and recieved confirmation number of my cancelation. What else is left for a cunsumer to do? Help me resolve this and stop charges from continuing to occur after my cancelation back from september.

This the is second AT&T has slammed us for long distance serve. I was charged last month on this phone number and again for this billing date. We did authorized this as we have had another company for 15 years. Now I have to find the provider number for them since they never recorded it or else we have no long distance service. They also have added charges to our bill without verifying formation. We were paying for someone else message center and if we had stopped the paper bill we wouldn't have found it.

I call at&t and told them to take off my internet and long distance service and I told them the only thing I wanted was the regular service and she told me it will be $40.00 dollars a month.SO later on I get a bill for a $1000 dollars .So I call them to tell them they made a mistake on my bill and she told me that the person who I spoke with that day made a mistake and just took long distance off my plan and I will still have to pay that bill. I don't feel that's right that I have to pay for someone else mistake.So I told them I will pay my bill up until I told them to take long distance off my service after that I am not responsible for anything that they left on my phone.I can't believe that this happen because I have been with this company for over 36 years or more.And never had a problem with this company until now.

I had called 9-3-09 to get long distance servie on my phone. i was told it would be on and it never was. we had called that evening and they said it would be on at midnight. never was. we called the next to days and was given the run around and transferred to different people. they said it would be later that day. never was.

called today 9-5-09 and they said there was a toll restriction on the phone and they couldnt turn it on for 48 hours. well that would have been 48 hours. finally after being on the phone for 3 and a half hours on hold and transferring to different depts they tell me would be another 48 hours starting tomorrow since it was to late for todays order.

so because of AT&T stupidness and not doing there job right we are being punished by having to wait another 48 hours. and we had already paid the deposit (on the 3rd) and our bill is prorated for this month. i would not suggest AT&T to any one any more. what are they doing at that office. they waste no time to shut the phone off. i am thinking about another phone company. there are mor out there

Changed Long Distance Carriers From AT&T To a Verizon Package 2-14-2006 Also Went Paperless Billing At The Same Time . AT&T Was Off My Bill According To Verizon For 2 Months Then Slammed There Way Back On After The 2 Months As My Long Distance Provider Being Paperless Online I never Looked at The Bill just Payed It When It Was Emailed Like I do All My Billing Since That Time , Of Course They Are Set Up As An Automated Phone Service So Unlike Verizon You Don't Have The Option Of A "Live" Person To Deal With

Now we just have local & long distant, did run me about $63.00 a mo. with the 7.50 it was now about $70. Every month my bill was incorrect. I would call, they would make adjustment.

Then in Feb. My bill was 93.07. At&t said I had ask for it to be changed. Why would I ask for something that use to be$63 mo. to paying a 5Cents advantage plan. At&t did away with the 2 pak-pan & decided to change me to another plan. I had 82 Long distant calls. I called Oh they would correct it.

Next month March. I had 245 long distant calls, all this time we assumed we still had Unlimited Nationwide. We talk to people in N.C. & Georgia all the time. We need unlimited long distance. Our bill $163.41 I called AT&T The adjusted my bill back to $70.53. April's bill was $114.57 It look like no end to all this. My son thought I still wanted a computer, he gave me one for an early mother's day present.

I called AT&T to correct the $114. bill, by now it had become a monthly ordeal. I got a really nice lying lady, who told me if i signed up to day, she would delete the last 2 motorola payment & that I could call around May 18, to get it started because we were going on a trip & that was when I would be back!

Well, next month I got billed for all of April. Bill was for $134.86. This time no adustment, just showing past due amount.

Called again. Ask to speak to Supervisor they would return my call. Finally, a woman said she could make the adjustment.

This last Month $149.03 included in this is the last of the $7.50. Motorola charge. O.K. I ask for a Supervisor again. A very nasty man. My son told said to take all my bill to a local AT&T Office (wasted trip) When I got there, they got another Manager on the phone. He was a bad as the other one. I could not make them understand that I did not owe these charges. He even told me that if they deleted $7.50 charges for me they would have to do that for everyone. I didn't even ask for this the nice customer service woman suggest that. I don't believe anything anyone at AT&T tells me. They said they could ony go back 3 mo.

There was no comment on the computer as for as my previous conversations each coustomer service person said they were document our conversation. I even told them if they would delete everything back to the $99.(my new charges for local, long distant & dsl) Which started out at $85.20. They have a Monopoly on most of the people here, & I don't know what to do.

I am 61 & this really upsets me. They talk about rebates & Money back, but can't may a $50. adjustment. I guess Hard times are really hurting AT&T! Since this happened, I have talked to ther people about this. They have has similar proplem but even worse.

I attempted to add international service to my son's phone, he left for French Camp on his own as an unaccompanied minor (the airline escorts to the designated pick up). I needed his service turned on right away and the man said that after 10 years of using at&t and paying outrageous amounts of money for their contracts, phones, insurance and fees for my family after waiting 30 minutes to speak to a supervisor because they said their computers were down and I needed my son to have international service on his phone when he landed, the man said that he absolutely would not turn on his international service because my account had been suspended within the last 3 months. The reason being that the automated card they had was invalid.

Hence, after 10 years of paying literally 10's of 1000's of dollars (my husbands company also uses AT&T), after getting misinformation about their products and insurance and liability after literally replacing a few phones because they wouldn't do it. it goes on and on. they left my 13 year old son in Switzerland without international service. By the way, my phone bills have all been paid monthly, they have a system of turning off your phone within a few days if the auto pay doesn't go through. It is not our fault that it didn't go through. They had an old card number.

We are all up to date and have been every month and pay approx. 350 a month! Just for my son and I (my husbands company prob. pays alot more for him). Even my husband pleaded with him, he was a complete egoist and had no sympathy! I will never use AT&T again after this but I want others to know what they did. What if something happened to my son in transit? Then what? They only care about money and are the greediest company and have the worst employees, totally incompetent and heartless!

My son kept trying to call us because his flight arrived early and the camp driver wasnt there! Was at the airport in a foreign country by himself without phone service and I and my husband were left to speak with someone who had less than a high school education going by some format. We may as well have talking to a piece of paper! We were so upset!

I entered into a contract with AT&T with a monthly total of $109.73 including a 2 line phone service and DSL Lite. The service worked fine the problem was that AT &T never honored that price. I called and complained numerous occasions and was always told at first it was due to long distance rates, but my long distance rates never exceeded $5. Sometimes the person on the phone would try to correct the situation and claim this would be corrected on the next bill, but this never happened and I was getting bills with arbitrary type rates. Ive attached some bills showing how the fluctuation happened over a couple of bills.

As far as Im concerned AT&T voided this contract 1 month after I signed it. I dont see why I need to pay huge early termination fees on a contract which was never honored by AT&T in the first place.

I called AT&T about this final bill and after being transferred no less than 6 times in 2 hours I finally got to the dept. that wrote my original contract. This Dept. is run by a woman named Rose M. Her excuse to this is Sorry! I wish I was making this up, but when did sorry become a legal recourse for Fraud? She must have said sorry to me about 6 times, but all this meant from her is that Im stuck and they feel they have me.

Does a huge company like AT&T have the right to bait and switch and charge arbitrary fees, apparently pulled from thin air? A guy like me needs an advocate.

You sub-contract to telemarketers to entice your customers to sign up for $10 per month long-distance. They called me every day for two months on my business phone, until I finally agreed to the $10 per month long-distance just to shut them up (By the way, the average cost of long-distance for my company for the past five years was already $10 per month).

But they are still calling! I now tell them to ** off (stop calling), but it didn't help. The last thing I want from my phone company is telemarketing. I have business with AT&T. It works fine. And I have an iPhone from AT&T, and I love it. Is there no check in the system to stop the telemarketing when I already bought something I didn't need just to stop the telemarketing?

On June of 2007, I received a telephone from an AT&T telemarketing rep. I was offered a one rate plan, with international long distance at a rate of 19 cents a minute. I had an international long distance plan at 12 cents a minute, but accepted the plan for the unlimited national plan. A month later, I received my first bill in the amount of $1,250. I feel AT&T purposefully failed to include my international plan and as a result, I was charged $10.00 a minute instead of 19 cents a minute.

I had an automatic payment plan attached to my bank account, which resulted in my account and all my bills failed into a negative balance. AT&T customer services and the online billing department made me into their tennis ball so to speak, no one caring about the ball, just the point the two players would get. It has taken me two plus years to try to address this issue. Each month, it got worse and worse. November of 2007, I thought I had a human on the other end of the line who gave the illusion she understood what went wrong, made offers and gave some credit, but the credit never came through. I had to file a fraud charge against AT&T. My bank credited $950 back to my account and AT&T continued with their cruel and deceptive practice.

I kept the plan because they claim that they had sorted the issue out, but AT&T found another way to extort money from me. In order to get money from me, AT&T charged me $60 a month for the international long distance plan opposed to the $5.25 for the plan. I cancelled all long distance services and decided to change from residential to their business services, big mistake. AT&T business department sold me services that do not exist in this area because of their antiquated system in the rural area of Georgetown, Georgia (Quitman County). I had their services for 7 days, before cancelling the services and going back to the residential services. The business end and residential customer services rep supposedly completed their necessary transaction, but guess what; my services were disconnected for three weeks.

AT&T still charged me for the services that I did not have. They treated me as though I was a new customer, when I had the phone services since 1999. I contacted the Public Service Commissioner in Georgia. AT&T corporate office representative had such a nasty attitude and treated me as though I was a thorn in her side because I demanded fair and humane treatment. She rudely gave me a credit for their unfair billing, but the business department claimed the credit back, when they provided me no services and putting me in their collection department.

On January 2008, I cancelled all AT&T services and asked for their basic services which was $20.65 month, but AT&T refused to honor my request for the basic plan. Not only did they not honor my request for basic services, they added additional services to my line that I had not requested and line maintenance services ($7.00). I made many attempts to sort this out, but to date, no relief in sight.

I fall victim of AT&T again this February, after AT&T disconnected my phone line to collect the money they credited me in November of 2007. The business services claimed I owed them the money, when I only had their services for a period of 7 days and they have it listed as being 10 days. I reported the incidence to my Senator, who forwarded the complaint to the Federal Trade Commissioner. AT&T corporate office staff attempted to appease me, but instead truly raped my entire soul. I was blackmailed into paying more than what they alleged I owed them for 2007. They made me pay for a reconnection fee of $45.00. They will not be able to activate my services until the 7th of July, leaving us in the wilderness without telephone services for emergency. I want justice!

I have not had any Long Distance nor some local services since March 2009. However, I am being forced to pay for Long Distance. I spoke with AT&T and they have considered me whole. It's like going to the grocery store and buying two bag of groceries and only being able to take one home. I keep paying my bill less the long distance; they add it next month with "interest."

Their explanation is that there's is no cheaper plan so you have to pay for the long distance; but the kicker is I can't call even some local numbers. My 20 year hairdresser, I can't call her number. I have to call someone to call her for me. There are other numbers I can't reach. I can't call my doctor from home. I have to wait until I get to work. The bottom line is, how are you charging someone for a service that you took away from them? You force them to pay because you are the big company? We don't care if you have it to use or not; you still have to pay! What are my rights and who can help me with this? Because AT&T rep said I am taken care of per the letter, said I have to pay and keep paying for the long distance.

I have not found me another service yet because I have the phone and internet together. I don't have a cell phone nor am I financially able to have both. My entertainment is radio, phone, internet, no TV service or I would just tell them to take a hike. One thing is we didn't have a choice for phone service. That's a problem.

I have been slammed by AT&T. I don't use and never will use long distance service again. I just found out by my local provider that AT&T has been charging me $12.11 for long distance. I never once ask for this. I never was told I was on it. I don't want it. I have a block on my long distance so no one can use it. AT&T did this same thing a few years ago. Besides refusing to refund my money, Dian became rude. I did not authorize them to add me to anything. I just want my money back, $227.98. AT&T did this to me before a few years back and I had to go through this same thing again and it's getting old. I'm retired and live on a fixed income.

On June 26, 2009, I called AT&T Long Distance Service to see what packages were available for unlimited calling. I thought perhaps a package for senior citizens might be available. I am presently paying $.35/min. because I hardly make long distances calls until this month. I know I will be making calls that are out of my local area but still within my state. I was quoted $26 which includes call waiting and caller ID, $9 for nationwide unlimited calls and $14.95 for the internet. I was told $5 would be taken off my regular price of $19.95. I took the package and was told it should be active midnight. I am presently paying $23.77 for my residential line including taxes (basic $13.58/mo.), $.35/minute for long distance and $19.95 for the internet.

I called the following morning to confirm the unlimited calling was in effect. The rep went over the charges and it wasn't what was quoted to me the previous night. I told her what was quoted and she said the $9 for nationwide unlimited calls is only if I had increased the internet connection to a higher grade of DSL, I believe it was around $32. At one point, I did have the faster DSL but found it wasn't any faster than the cheaper one. Pictures took a little longer, but I don't send pictures that often. I'm trying to keep my expenses down. I was outraged as I wasn't told that when I called and ordered the package. I asked for a supervisor and it just so happened the supervisor was standing by and was helping this rep.

I am outraged that AT&T gives the wrong information to their customers just to get the business, but then it's at a higher price than what was quoted. I am glad I called; otherwise, I would be making long distance calls and paying a higher rate. This isn't the first time I was quoted the wrong information. I feel AT&T is ripping off the public in this deceitful way of doing business. The supervisor wasn't going to honor what was quoted. She apologized which didn't help one bit. I was excited that I would be able to make affordable long distances and have call waiting/caller ID. She said perhaps the rep was new and didn't know.

AT&T should be responsible for what their employees are telling the public. He had to be getting that information from a piece of paper in front of him. He couldn't be making up those figures. I asked to speak to him and the supervisor didn't have the info as to who took the order. But in another breath, she was going to investigate and speak to the rep. She did have a plan for $.05/minute, but $4/mo, $21 (not including tax and it included call waiting and ID), $19.95 for the internet. I am so outraged I will look for another long distance carrier even if they have the same price as AT&T. I hate to be ripped off!

I stopped using AT&T long distance, first switching to Qwest then to Comcast well over 2 years ago. AT&T kept billing me anyway. My wife inadvertently kept paying the bill until last month. We called them to tell them we had paid all these years in error. Not only did they refuse to refund past payments, they continue to bill me. We paid $20/month for at least 2 years. I am a quadriplegic and subsists on social security. I feel that they should be stopped.

In December of 2008, during one of the conversations with a customer service representative of AT&T, I was offered a special rate for my phone service (14 dollar reduction) in exchange to an upgrade to a higher speed of my internet service which would cost only 5 dollars. Since that seemed like a better deal to me (saving roughly 10 dollars), I decided to go ahead and agree to the change under one condition that nothing would change on my phone plan (no addition of subtraction of any services). I was told by the representative that everything would stay the same on the calling plan.

After two weeks had gone by, I was checking my account online and noticed that my long distance provider, which was Primus for the longest time, was switched to AT&T. I never gave my consent to make that switch either to AT&T or Primus. I immediately called AT&T customer service and demanded that my long distance plan was put back with the provider that I had before (Primus). I also demanded that the calls that I made to overseas during that time were not charged at AT&T rates due to once again never agreeing to switch my long distance provider to AT&T.

The reason why I chose Primus in the first place as my long distance provider is because their rates are roughly 100 times less than the those of AT&T for international calls (for example: Primus - $0.03 per minute, AT&T - $6.00 per minute). I was immediately told by the customer service representative that my long distance plan will be switched back to Primus right away and also that AT&T will charge me for those calls at the rates of Primus. Needless to say, I was very surprised to see that my statement that came in January of 2009 showed that I owed $1,400.97. That sum was for 9 calls to United Kingdom, Belarus, and Russia.

Once again, I immediately got on the phone and after a long discussion with Angela (ID # **) and her manager. I was in a three-way call to Primus to verify that I was their customer and find out their rates so that AT&T could once again adjust those long distance charges according to Primus' rates. At the end of our long conversation with Angela and her manager, I was told my balance was $61.08 for that month.

I was also told that after one billing cycle the enormous sum of 1,400.00 dollars will be removed from my account. After a month had gone by, I sent a reminding email to AT&T customer service to make sure to update my account and take the long distance charges off. In return, I received a message by phone from an AT&T representative stating that it will take two billing cycles for the amount to be updated.

May 5th 09 - I called Jenifer (# **) and was told that everything would be taken care of in two days.

Finally, at the end of May I received a phone message from an AT&T representative about this issue. When I called back, I was told that my case was closed and that the charges on my account will remain. I would have to pay them in full. I asked to speak to a manager but the manager just insisted that the case was closed and that some investigation bureau deemed the case to be rejected and the charges to be sustained. When I asked to be given a number of that bureau so that I could call and explain my situation to them, I was denied of any contact information and told that there was nothing I could do to appeal this decision.

We cancelled our service with AT&T in early Feb. Unfortunately a long distance calling card operated by At&T was not cancelled. This card was useful for us, as it allowed ourselves and our family to call home from anywhere in the world, and we would be billed the charges at the same rate as if we had dialed out. The card had an '800' and then a customer code was used to connect the call. Unfortunately, we didn't know that it wasn't cancelled, until family members continued to use it, and we received the bill.

This time, however instead of being charged .06/minute, the charges were $4.00/minute or more - accounting for the fact (I assume)we were no longer AT&T clients. As the customer care phone number associated with this calling care was not on the bill, and AT&T customer care reps didn't know about this "legacy" card, I was quite unsucessful in getting through to the correct individual to cancel the card. Eventually it happened in late March, after countless hours on the telephone with AT&T staff.

Now they admit that AT&T made a mistake in not cancelling the card, but they will not reverse the charges. They will not provide a customer care manager name and adress to whom I write to. I requested the name of the individual to whom I spoke and he said his name was Clive F.

I do not use long distance and haven't for years. They will not stop billing me even though I have had them removed even by my phone company, they call me 15 - 20 times a day and have run the bill up to $35.88. My phone company Verizon has verified they did not initiate this long distance account and I know I did not. I call the numbers for At&T and get the run around "disconnected" or am treated rudely. I just want them to eliminate the charges, stop billing me and STOP CALLING ME!!!

Two months ago, AT&T asked me to switch to one of their more value-added long distance program. I agreed to switch to their US-long distance program. They offered me international program, which I declined. For the past 4 years, I have been using another service provider to make international calls (direct dial). When I signed up for AT&T's program, I declined their International program, but told them that I would keep my other provider.

All of a sudden, in this month's bill at&t charged me $112 for an 18 minute phone call! When I called to complain, they are telling me it is a valid charge because I did not sign up for their international program, but used their line. I feel this is a deceptive practice -- they charged me without telling me that I would be charged if I used the phone line (like the way I have been using the phone for the past 4 years!)

I contacted at&t, but they refuse to change my program. They refuse to charge me the reasonable charges instead of the $6/minute for the 18 minute call.

I canceled my long distance service with AT&T in December 2008 to be effective Jan 6 or 7, 2009. I paid the final bill around January 20th, 2009. Since that time each month I get a bill from AT&T for long distance service. I have called each month and talked to different people, mostly difficult to understand but am told each time that they are sorry and they will correct it. I just received my latest bill for $37.84 which includes fees and service charges for long distance.

Speaking with AT&T personnel they refuse to acknowledge that I canceled this account in December although I have a confirmation number that I received at that time (W70S1219) My wife and I decided that we did not need to have a long distance service as we seldom if ever had a need for it. We assumed that by canceling this account that we would not hear from AT&T again.

Now they (AT&T) are calling me on the phone demanding money and advising me that my credit will be affected if I do not. NOw it is not the amount of money, It is the fact that AT&T has no more respect for anyone. We are getting very tired of having to deal with this issue. I have requested a Name and telephone number of a person in authority here in the U.S. but they will not oblige me.

Very stressful for people our age (73)

I canceled my long distance service with AT&T in December 2008 to be effective Jan 6 or 7, 2009. I paid the final bill around January 20th, 2009. Since that time each month I get a bill from AT&T for long distance service. I have called each month and talked to different people, mostly difficult to understand but am told each time that they are sorry and they will correct it. I just received my latest bill for $37.84 which includes fees and service charges for long distance.

Speaking with AT&T personnel they refuse to acknowledge that I canceled this account in December although I have a confirmation number that I received at that time (W70S1219) My wife and I decided that we did not need to have a long distance service as we seldom if ever had a need for it. We assumed that by canceling this account that we would not hear from AT&T again.

Now they (AT&T) are calling me on the phone demanding money and advising me that my credit will be affected if I do not. NOw it is not the amount of money, It is the fact that AT&T has no more respect for anyone. We are getting very tired of having to deal with this issue. I have requested a Name and telephone number of a person in authority here in the U.S. but they will not oblige me.

AT&T overcharged me for long distance. I phoned to dispute and could never reach a person to discuss issues with. After wasting hours of time and energy the account was still in dispute. They sent this account to collection twice with 2 different companies that annoyed me and kept calling me with pre-recorded messages.

Liz at AT&T phoned 2 weeks ago to say she would credit some of the account but knew nothing about collections agency and the fact that my Fico score dropped 100 points because of AT&T. She said that someone would phone me back but no one has. I hate that this is affecting my good credit and that AT&T can get away with this.

my Fico score dropped 100 points. I need to get a hom equity loan which will cost me thousands more because of At&T

Using their calling cards I found out that when you call within the state(NY) you get less than half as many minutes than I purchased. If you call to another state you get the full amount of minutes. Is this legal?

Recieved bill for providing me with long distance. Did not know what it was for since my long distance carrier is windstream. called AT&T and told them to cancel and paid 1st bill. They did not closes account and sent another bill, after talking to them on 3 different occasions I finally talked to a supervisor on 11-3-08 and he said he would close account but I would still have to pay bill. I sent them a check for $20.75 on 11-4-08 and thought it was finished. I then recieved a bill in January and now they are tacking on late fees. I do not have an AT&T account and do not want to have to keep paying them for something I should not.

My elderly parent are paying an unusually high amount in long distance charges for their phone bill. AT&T is their long distance carrier, which now had been dropped. They are in their mid 70's and was not advised by AT&T CSR on other plans or options that could have greatly reduced their long distance charges.

Parents on a fixed income, both retired, and can not afford to pay bill.

I used to have Suptra Telecom for many years due to the fact it was cheap at the beginning. Due to the problems witht he economy I closed my office and decided to work from home, so I called AT&T to know their prices. I spoke with a person named Adrian and he told me about the specials they have. I choose to swith to and he gave me a package including a long distance plan. My wife usally calls to Nicaragua. I asked this guy how much was the minute theres, he replied 10 cts a minute. So I agreed.

This situation happened in December. My surprice after 2 months when they send me the bill. They had charged me 4.47 cts a minute and my bill came uo to $713.48. I almost got a heart attack when I saw that, so I called the company right away. A person with the name of Reinaldo aswered the phone and I explained him the sitution. He stated that what this guy offer was call with restriction, which it was never told to me. I explained many times this guy the problem. However, he ignored my dispute and told me that whatever, I'll do they will never will fix the problem.

He also told me that many clients called with the same problem, but it can not be fixed. I told him wanted to speak with the superviser and she told me the same. I gave them the name of the person. However, Reinaldo told me that I should not believed what that guy said because he just said it at the phone. I am writting this complaint bacause what AT&T does is FRAUD with the inocent people. Someone had to STOP this company ABUSING the customers.

For the second month in a row I am being charged $20.85 for your services that I do not use !!!! I talked with your company on the phone when last months bill arrived and I was promised the charges would be removed from my bill ! Why has this not been done ??? Please notify AT & T Bell South that I do not owe these charges !! I shall be awaiting info that you have corrected your mistake.

I have ATT bundle of home phone,internet and cable. On my Oct 2008 bill I noticed I had a long distance charge to Afghanistan for 77min at 1.74per min. No when I called ATT I told them I do not deny calling to Afghanistan, I have a son in the US Army and I do call him occassionally, however I know for a fact that I did NOT talk to him for 77min. First off we never get a good line, second he does not have that kind of time! so the girl I spoke to said she removed the charges and I would see a credit on my next bill. Well Nov 2008 bill came and NO CREDIT! So I called back, and the agent advised me that the charges were put back on because the investigation they did showed that there was no problem with the phone line.

I proceded to tell the agent that I never questioned that the phone lines did not work, but that I did NOT speak to my son for 77min! I requested to speak to a mangager and was told someone would call me back. I never got a call back. Well 3months have gone by and I still can not get this resolved. Today, Feb 3, 2009 I called the billing department, the first person I spoke with Ernest asked for me to hold while he checked on something, the next thing I know I get put back in the que and then an agent HB answered and just when he asked me for my account number and I was in the middle of telling him he hung up on me.

so I called back (back on hold for over 15min) then a Mary answered and then transfered me to a billing specialist and then I got Janice who I explained the entire situation and she said she could not override a managers notes and waive the charges. I then asked to speak to a manager and I got Jen, the supposed office manager and she said she would have to investigate. I told her I was not disputing the fact that there was a problem with the phone line nor was I disputing the fact that I may have called that phone number in Afghanistan, I do have a son there, but I did not keep up with when I called him. But that I know for a fact that I did NOT speak to him for 77min! What can I do at this point because this just seems like I will NOT get his resolved with anyone at ATT.

first of I live in an area that was declared a disaster area in Sep 2008 due to hurricane IKE. Then I work as a commission only travel agent and with the economy have not been making many sales. I have fallen 4months behind on my mortgage (but they are working with me). So paying an extra $135 dollars means a whole lot to me in this tuff econimic times.

First of all, I do not have any sort of an account with AT&T. They have continued billing me for some long distance charges to United Kingdom which I DID NOT MAKE. They continue to ask for $304.88 for 4 calls I suposedly made on November 19, 1980. On this date, I had an account with Comcast where I could call anywhere in the world free of charge so if I were to actually make long distance calls to UK, I certainly wouldn't use AT&T alog with their usury rates. Each time I receive one of their mendacious letters asking me to pay them, I telephone them and tell them I owe them nothing and will pay them nothing. However, it doesn't seem to help and the falsified charges continue to come.

I'm 77 years old and don't need this sort of emotional stress!

I just recently received a bill for AT&T Long Distance and called them because we do not have AT&T service and do not use long distance on our home phone. They said the charges were back from 2004 but they can not see them or tell me what they are for. They said they have sent numerous bills before in 2004 but I never received one until this week. They say if I do not pay it, they will turn it into a collection agency.

The bill is only $24.54 but I do not want to pay for something I didn't use especially when the company cannot tell me what the charges are for. I would like a copy of the bill that states the charges so that I can review it. The supervisor I talked to would not even allow me to talk to his supervisor. He said they do not take calls and he said no one at AT&T can reverse the charge. Please let me know if you can help me get a copy of the bill or get the charges reversed.

They will turn the bill into a collection Agency.

I cancelled my long distance agreement with ATT and switched to Pioneer in Dec, 2007. In Oct, 2008 I recieved a bill from ATT for charges on calls made between Dec 2007 - Sept, 2008 that supposedly went through ATT even though I cancelled 11 months earlier, and the first bill I recieved from ATT since I cancelled service with them. The calls listed were all to the same number and I recognized it as my brother-in-law's cell phone. The billing rate was .31 per minute and I only recieved a partial list of the calls made from my home land line, there is no accounting for calls made between Dec 2007 to the end of Aug 2008.

I just got a bill showing a previous balance of $37 plus charges for Sept which brought the total to $38.44. The following month I got another statement showing a balance of $41.09. I tried to clear this up with ATT and talked with several customer service reps to no avail. The bill is now with a collection agency.

I have almost flawless credit and I say almost due to a few payments over the past 32 years that were sent in past the due date. I had an ATT account for 7-8 years and the payments were always on time. My credit score will suffer due to a mix-up in ATT's billing dept.

Several years ago I had AT&T long distance service. When I got cell phones for our family two years ago, I called AT&T to discontinue our long distance service. After all, I can make long distance calls with cell phones without extra charges.

I was surprised sometime later when I received collection notices from AT&T. They had switched me automatically to a plan with a minimum payment of $5 each month--whether I used the service or not.

Nevertheless I had to pay several months' worth of the minimum monthly fee even though she admitted that I had not used AT&T's service for more than a year.

It was obvious to me that the person to whom I had spoken to discontinue AT&T service was reading from a script that had been written by AT&T to use specifically when people tried to end service. According to the script, it wouldn't cost me anything, and while the likelihood of needing a long-distance service provider again was almost non-existent, since it would only sit quietly in the background unless I should have need of it (and the $.10 per minute rate) for long distance calls, I was not facing any risk. The cost to AT&T, I was told, was less than to discontinue the service, since it cost them nothing to just have my account information sitting in the computer.

Therefore, to switch me--and thousands of other customers--from the "no charges unless you have need of the service" plan to the "$5 per month minimum charge without regard to whether you use the service, is unjust.

This seems to be the very sort of thing class actions were designed. Here a major corporation can essentially extort small amounts from the thousands of customers who had agreed to "leave a safety net" with AT&T on a no-use/no-charge basis, and then had been switched within the corporation to a monthly minimum fee program.

In that AT&T introduced the special "just in case" account to keep me on their books even though I had asked in the session to discontinue all my accounts with AT&T, they should not have been able to switch me over to a monthly minimum plan--the sort of plan I had explicitly rejected in my call to cancel AT&T services.

Having specifically talked customers into continuing to be listed with AT&T "just in case" they had a special obligation to screen out those who had moved to this plan from a monthly minimum plan. Thus if they could not secure my explicit permission to be switched back to a monthly minimum package they should have discontinued my plan rather than to require me to now opt-out a second time.

Sending notice in the monthly bill (which I had thought were advertisements since I knew I had no active account from AT&T and therefore no bill) is inadequate notice, as it places on the customers who had already requested to be discontinued from paying plans an additional burden to do a second opt-out process simply to avoid paying for a service never used.

So for each customer AT&T switched to a minimum plan, they would have received a large number of monthly payments made by consumers who were faced with paying the fees and late charges or paying much more than this in binding arbitration proceedings.

Given this scenario, AT&T nearly guarantees income-free and risk-free receipts--even from those who had patiently waded through the "exit interview" on their first service termination.

My mother is 86 years old and resides in a nursing home in Pennsylvania. She was given an AT&T PrePaid Phone card Plus as a Mother's Day gift. She used it during the summer and then decided to save the rest of the minutes to contact friends and family for the holidays. Before she could use the card, she was notified that the minutes were no longer valid because she had not used them in the appropriate amount of time.

When my brother contacted AT&T, he was basically told tough luck, buddy. The back of the card has in BOLD writing that MINUTES NO NOT EXPIRE. My mother was heart-broken and has had to have her blood pressure medication changed because she was so upset by this incident. How would the big boys like to have their mothers treated so cavalierly!

My mother is 86 years old and resides in a nursing home in Pennsylvania. She was given an AT&T PrePaid Phone card Plus as a Mother's Day gift. She used it during the summer and then decided to save the rest of the minutes to contact friends and family for the holidays. Before she could use the card, she was notified that the minutes were no longer valid because she had not used them in the appropriate amount of time.

When my brother contacted AT&T, he was basically told tough luck, buddy. The back of the ncard has in BOLD writing that MINUTES NO NOT EXPIRE.

My mother was heart-broken and has had to have her blood pressure medication changed because she was so upset by this incident. How would the big boys like to have their mothers treated so cavalierly!!

I have residential phone and internet service with att. I have long distance and internet service with IBNTel since march of 2008 and make a lot of phone calls to Romania through them. ATT changed the long distance provider through them in July without my knowledge and in October I have received a bill for $1852 for long distance charges.

Since then I have been trying to have the charges removed but to no avail. They finally closed my service in december and they demand the whole payment. I work from home a lot and the only way that I can get broadband internet now is through satellite internet which is expensive and which require a 2 year contract. Would anybody know how I can fight att? Thanks

I have already filed one coplaint but this one is even more serious. AT&T came to my home and dis connected my phone without 3rd party vertification. When I called them about this they asked me if I wanted to cancel my order. I told them that this was done on Dec. 4 and they should not have installed their phone lines with no permission. My son was even home and told them I was not changing but the installer said he had a work order and did it anyway.

They told me to call my present provider and tell them to come out and reconnect my phone. AT&T immediately shut my service off leaving me without 911 service if fact no service. I am 62 years old and fell like they have endangered my safety. I live my myself and have no phone service for at least 10 days. AT&T connected the service illegally and they should not have cut me off. They should have sent someone to fix their screwup.

NO 911 service. Illegal connection.

AT&T decided to change my long distance rates business rates without our consent. When i called them and asked them who changed the service the gave me three fake names of people that never worked for our company or i don't even know they really exist. We are paying our bill electronically and we do not check it every month. They claim that it is our responsibility to check the bill every month for changes that they were made. They don't want to give me credit for more than 30 days. They changed the rates 4-5 months ago and they are not willing to go back and make adjustments on the account.

Basically they told me it is what it is and that it is my responsibility to check my account rates etc all the time. How do they think that it's ok for them to change my rates or contract by using fake authorization names and all the other tricks they use? Someone do something! It is only a few hunderd dollars but it is just plain robbery on what they are doing.

Called AT&T at 18008473595, spoke to Bruce on 11/24/08 who told me that they could not provide service to us since we had cablevision phone service. Incompatible. When I asked about getting our monthly payments of $34.49 refunded to us, never heard from them again. We have been paying for long distance service since March of 2008 from AT&T and they couldn't provide this service to us since we had cablevision phone installed in March of 2008. also AT&T bills us every month even though they tell us they can't find our account with them. Gave them our account number, called many numbers at AT&T, emailed them and still no reply.

How do we get our money back and get a decent response from them to handle this problem.. They are avoiding us! AT&T owes us back our monthly payments since March of 2008, monthly payment of $34.49 to current date equals $310.41 refund owed to us. Also, they need to clarify our account status with them since they can't find one for us even though our account number on our billing statement and payments have been mailed to AT&T.

AT & T came door to door selling their package deal. Dish network. at&t phone and at&t dsl. I really didn't want to change but they kept giving me rebates and gift cards so I decided I would give them a try...Dish after cancelling the first week came out and installed their dish...My phone and dsl had never been switched over....according to my contract that was suppose to be done on 11/18/08. It still has not been done...

I called at&t to see why because when I called Insight to cancel my cable it was going to cost me regular price for my broadband and phone which would be more then my bill is now with them....at&t informed me that the order was never placed...I told them I did the 3rd party call and even talked to a rep in Atlanta that night. I was told my bill would be 85.00 and that included dish, phone and dsl.....I was told this bu the sale guy and the lady in atlanta....I would not have switched had I known the bill was going to be higher....My present bill with Insight is approx. 98.00 month for everything...This bill is going to be over a 100.00 after they get finished and come to find out I have to pay extra for caller id.

With insight I got unlimited long distance (which I didn't use so that part was no big deal) called id/call waiting...sales person told me since I didn't need long distance my phone included all the other perks...I specifically asked about caller id and call waiting...after talking with at&t i am having to pay 8.99 extra for caller is and if i wanted call waiting that would be an additional 5.99....

I was just going to cancel the whole contract but then I was told I had a 2 year contract with dish and would have to pay the penalty...No grace period to cancel...I was changing to save monies but it is ending up that it will cost me more and I can't even cancel insight until phone/dsl is turned on because of more costs...This change was all based on what a sales person told me and their rep from atlanta...They record their call so they should be able to pull up their call to see what I was told. He told me I was going to get a 350.00 gift card for switching but I'm not holding my breath for that at this time...

No cost savings like I was told. Having to pay for 2 tv services at this time...additional 8.99 for caller id and i couldn't afford to get call waiting....Less service, more money. Just a lie. There was another sales person he was training on the night that this happened...I just people to be honest with me...I was honest when I told them I didn't really want to switch but they kept sweeting the pot. I felt like I didn't have anything to lose but I am going to be the loser in this deal because of misrepresentation...

all this fuss about 809 area code and all you have to do is make a recording when the customer dials this number to tell them it is foreign country. It used to be, foreign countries had to have a code before the number. Is it any wonder that the people are trusting AT&T for the best service, and now they feel their trust is in the wrong hands?

People are losing their homes from lack of work and a very poor economy. Should they have to worry about their phone calls too?

i sighned up with at&t services in sep, 2008 for local and long distance calling plan, someone from there called me back and asked me if i want to change the long distance plan and get $40.00 back as a credit, i said yes, then when i got my statment the very next month i was charged with a cancelation fee of $96.32,

i called at&t and they denied that someone called me and offered me the discount, they said it was from mci and that mci usually mintions at&t name to do this, at&t should have warned me, but they did not, i wanted to cancell my services with them, they said they are going to charge me with a cancelation fee, i don't think it's fair for me as a consumer to get charged for their missups, help me please,

getting charged on something i was not told about, i just don't trust them anymore, i want out

our phone service was disconnected by at&t after billing me $657.00 for long distance internet dialup useage through aol. i immediately called costumer services to dispute the bill. it was outrageous. there were several items with over 300 and 600 minutes of on line minutes used. i explained to them that it was not possible for these times to have taken place by anyone in this house. for them to please investigate and reinstate my service.

i then started getting calls from their collections department demanding payment in full, threatening to take legal action. i asked to speak to a supervisor. he put me on hold.when he came bake he informed me that his supervisor said that they would take 100.00 off, leaving me to pay 548.00. i refused to except this bill. i ended up paying 200.00 with the thought of being reimbursed after their investigation. i have since received statements fron a collection agency.

i have incurred $200.00 for this disputed phone bill. no longer have a resident phone line. it has been directed to a collection agent in addition to being put on my credit record. i was not informed prior to being disconnected as required.

Our company gets 2-3 calls daily asking us to change our long distance service. They act as AT&T agents, will tell the receptionist they are from our actual carrier or another firm and then when I get on the phone the speech about AT&T starts. We have asked repeatedly that our name be removed from the list - but we continue to get multiple call per day. This has gone on for over 6 months and it intrudes on my day and is becoming a harrassment to me and my employees.

THis has caused multiple interruptions in my day and takes time away from our receptionist in having to deal with ALL the calls we get. I would consider this harrassment at this point and because of the hassle and time that this has cost us in dealing with all the calls.

our phone service was disconnected by at&t after billing me $657.00 for long distance internet dialup useage through aol.i immediately called costumer services to dispute the bill.it was outrageous.there were several items with over 300,and 600 minutes of on line minutes used.i explained to them that it was not possible for these times to have taken place by anyone in this house.for them to please investigate and reinstate my service.i then started getting calls from their collections department demanding payment in full ,threatening to take legal action.i asked to speak to a supervisor.he put me on hold.when he came bake he informed me that his supervisor said that they would take 100.00 off,leaving me to pay 548.00.i refused to except this bill.i ended up paying 200.00 with the thought of being reimbursed after their investigation.i have since received statements fron a collection agency.

In September I spoke to AT&T. I informed them that I no longer used my land line for long distance calls, and if I was to cancel would it change my other services. (DSL. etc). I was informed that it would conflict with my DSL service, but I could save money by changing my long distance plan. The operator assured me that this would not affect any other service, and I would save money.

I just received a bill with an additional charge of $250.00. AT&T claims that it is an early termination fee from DISH Network. I STILL HAVE DISH NETWORK! AT&T claims that my service was unbundled?, and that constitutes an early termination. I spoke with supervisor Jeff, who said that there was nothing he would do. He was patronizing, and claimed that I should have understood the agreement. I told him that it was AT&T who made the change, and I should have been notified that there would be an arbitrary charge of $250.00. I asked to speak with his supervisor, and he said. I am the supervisor sir,. If you wish to take this to another level I can give you an address where you can submit something in writing. But as far as Im concerned, this matter is closed.

I have my DSL, Satellite, land line, long distance, and two cell phones with ATT. My father is also a project manager for ATT. I am disappointed in the treatment and service offered to a true AT&T family member.

$250.00 fee

In May 2008 I contacted AT&T to cancel the long distance service for two residential phone lines. AT&T continued to bill me for the lines and charged me for long distance calls at 10 cents a minute. Verizon, the new long distance service provider, reimbursed me for the the AT&T charges. I've called AT&T several times (with wait times that varied from 10 minutes to 40 minutes and one to three service reps on one call).

I've sent them letters, returned the bills, confirmed with Verizon that my long distance service is via Verizon. I still can't get AT&T to stop sending me bills for basic access service.

June 2008 received a call from AT&T which stated that our communications company (BIRCH) was bought out by AT&T and therefore they are taking over our phone line. So the next day I tried to make a long distance call and had no service. Apparently they took over the line and charging me for just local service. No contract was signed by my company for their service.

August I get a bill from Birch communications and I called and reported that AT&T called and they took over our line. Birch said this was not true and they were not bought out by AT&T. I WAS SLAMMEDDDDDDDD. To get my long distance service I called vonage and they set me up and took over my phone line.

In September I get a phone bill from AT&T and they are charging me 180.00 for cancelling their service early. NEVER signed any contract I told them and she responded it was only a verbal contract. When we signed up with Time Warner we signed a contract, ADT Security a contract was signed, Vonage we signed a contract. How can AT&T get away with SLAMMMMMING.

Spent hours on the phone trying to fix this problem with AT&T. Lawyer said not to pay and when they put us in for collection to report we have disputed it. AT&T wants 180.00 but I am cancelling my home services which will cost them about 1000.00 per year.

we switched to verizon long distance on janurary 28, 2008. at that time we were forced to do a conference call with all 3 parties on the line. since this time, at&t has harrassed us claiming we owe them 624.00 for calls made AFTER the switch. we have proof of our switch and all bills received by us are verizon.

we have learned that at&t has also been billing us despite our switch to verizon. last night, i spoke to several managers who hung up on me twice and threatened to send this to collections. we are not at&t customers and have not been for 10 months, however at&t claims that we have been their customer. verizon records indicate that we are indeed verizon customers.

while trying to work this out with at&t they deliberately hung up on me twice. by the 4th call chrystal (refused to identify her last name and or id number) gave me a number to phone to hear a recorded message. at this time, i refused to as i was afraid of once again being disconnected. this morning however, i did call.

much to my dismay, it appeared that this number was some kind of a verizon authorization number that linked my home number with verizon. i am not sure. with that said, it is clear that at&t is pulling some kind of a very slimey scam in which they are billing despite the offical swith that was made on february 28th, 2008.

economically this could hurt our credit rating, on a personal level, being on the phone with at&t for an 1.5 last night and again today for an 1.0 has caused me to want to implode. please help us.

I was called 3-4 times per day by telemarketors from AT& T normally I just hung up on them but one day they caught me in a good mood (Big mistake). They proceded to inform me how I could save quite a bit of money by switching my plan with my Long Distance as well as my internet provider to all be grouped with them. It sounded like a good plan until I found out that my current provided internet was 4x as fast as what they would be providing me.

When the sales person called and during our discussion I asked her TWICE is there a 30 day period if I am not happy with the service to go back to my original plans I was told YES BOTH TIMES. When i called back two weeks later after ) finding out they never sent out the equipment needed to set it up and no one ever coming out to hook it up. I called back to let them know i would not be keeping the DSL portion of the package. I was told there was no 30 day grace period and that i was either stuck with the lower internet service they were to provide or pay $1000.00 in contract termination penalties for a service which had NEVER EVEN BEEN HOOKED UP!

Also during this time frame I was missing calls from my customers as well as getting interfearance on the phone line. i called AT&T to report the problem only to find out that the problem was they set me up on a Voice mail system I had not asked for and knew nothing about it,my business calls were being redirected ! So i had to be told how to get my voice mails (When i had a Voice mail system set up in my office I had been using for years with no problem) then call back and have it removed. I have no idea how much business I lost because of this unsolicited switch.

I was told the conversation would be recorded when the original telemarketor called however when i confronted AT&T about the sales person LYING to me i was told we dont record all the calls And if you disconnect any of ther services you will be charged the penalties for the break of contract which had not even begun.

The economic damages are yet to be determinded. Missed Opertunities by missed business calls being directed to V< system not set up and Messages not being returned for days due to not knowing I wasnt getting the calls. at least $1000.00 for Penalities for having cut off internet service I never used. And as far as the Physical/mental damage. You can not even imagine how upset i was to find out that i had been harrassed and pressured and lyed to. To be tricked into a contract... Once my unfortunate commitment with AT & T is resolved I WILL NEVER USE THIER SERVICES AGAIN NO MATTER WHAT THE COST !!!!!!!!!!!

important phone number in Cidra Puerto Rico USA and the * *** *** **** will not help me.

I spoke to a Supervisor
and he told me that I am not listed as an AT&T customer I did not find this amusing because I have wasted half
a day trying to get to someone at * *** *** ****so that this problem can be corrected. I needed to get my
business done today Sept. 2, 2008 before 5:00pm but I can not even get AT&T repair service on the phone, What

in the world is going on ???,

Who can one complain to if you can't even get intouch with anyone at AT&T. This is

a total break down of service.

Please escalate this to the Executive Level of AT&T unless they are asleep also.

Jim ********* or Maria ********,

* *** *** ****

I had unlimited long distance calling with AT&T. My son found girlfriend in Canada on internet and started calling her. AT&T blocked our long distance calling ability when they said bill was $688. We got bill for $2,192. AT&T allows calls to be made to Canada like any domestic call - no country code. They are guilty of providing an attractive nuisance.

Also, they charge $5.99 per month for unlimited calls to Canada. To charge me $2,192 is exhtortion. Is there a basis for a class action lawsuit?

Have spent countless hours trying to negotiate with AT&T. They ignore my letters and representativesw are rude and unhelpful. Have spent countless hours trying to find alternatives for phone and internet service. Have and still endure mental anguish having the situation unresolved.

Four months ago, I contacted my long distance phone company, AT&T, to change my calling plan - the one our business had was more than needed and very expensive. The fellow was very nice and said the change would be implemented within 48 hours. Next month's bill stiil had same plan - called again. Was given a confirmation code that the plan would be changed. No change.

Called 7/21/08 and complained again - no record of this confirmation number. CS rep delved into this and offered a credit retroactive to May 25 ( date of 2nd complaint ) and gave me a confo # as well- I refused to pay the long distance portion of my bill, believing no credit would be forthcoming, and, sure enough, new bill, no credit, same old plan. I've had it! It seems no resolution is in sight.

Since April, 2008, when the first request to change my plan was made, I've spent $ 312.00 more on my long distance because my plan was not changed as requested. Late fees last bill for not paying long distance portion. I don't have many options for other service providers.

On July 16, 2008 I called Plans and Services to remove Non Published Listing from our Phone Service. This was done; Order Confirmation R438483. On my Bill dated Aug. 1 2008, I'm billed $3.48 by AT&T Long Distance for doing business with Office. I demand a $3.48 refund.

I bought three pre-paid phone cards from AT&T and used them to contact South America without any problems. Then I bought a phone card from AT&T for 1000 minutes for $40.00 on February from Wall MART and when I tried to use the phone card to call Brazil I could not hear my brother. I went to Wall Mart to return the card and I was told that I had to contact AT&T.

I contacted AT&T four times and each time I was transferred to four different operators! Then I sent the prep-paid card back to them with a letter. They refuse to give me another card or return my money. I sent two letters and the last response was on July 15 telling me that the card was fine. I WILL NEVER USE AT&T SERVICES AGAIN! I want my money back but I don't know what else to do!

I lost $40.00 and I had to find another way to contact my family in Brazil

I am being charged for long distance even though they have my line blocked so I can not make long distance calls nor receive collect calls even in case of an emergency. This is because I have a past due balance but I have always paid for my local service. Just not the long distance charge. This is not due to me making long distance calls but purely for the service. If they have blocked the service then why amI being charged for a service they are not providing? Recently some one tried to call me collect and was unable to get through. I called at&t and was told no long distance there was a block on all long distance carriers and the line and I can not receive any calls collect unless I pay the past due fees on this long distance service.

Every month they send me a bill and charge me for long distance service even though it is blocked. In June I called them to take all the services off the line and was told I couldn't do that because changes had been blocked. So another month of charges. I called August 1 about the collect call not being able to go through 4 times and each time was given a different story. The last person told me the block was removed but not so when an attempt to call collect was refused. Then I get a postcard today saying I was being charged $1.25 to take the block off which is still being blocked. So I called today August 4 and was told that service was being provided but the block was still on unless I pay the past due fees for long distance service that I am not receiving.

I can understand them not allowing me to make a long distance call. However I can not understand how they can charge me with a service they are denying me. Why can't I have a collect call from other long distance carriers? They have blocked everyone. I f there were an emergency no one could get through.

I buy AT&T phone cards every so often & send them to my daughter, who gave up her long distance service to save money. The best deal was a 500 minute card that sold for about $30, so I usually bought those. Recently, I noticed on one of the cards that there was an expiration date of a year after the card was activated. Since I couldn't remember when I bought them, we started using them up. About the same time, a message started coming on the line, Due to recent regulatory changes... the card was now subject to new fees. All of a sudden, I'm not getting nearly as many minutes as I originally bought, and I'm totally irritated. We're half way through the game and now they've changed the rules on me.

I used to think AT&T was a reasonably responsible company, but this phone card ripoff has made me rethink this completely. I don't want to have to play guessing games with them about phone time, with them saying gotcha every time I try to use the service. Even their website has vague answers: Apparently if you buy a card through the website it never expires, but read the card & packaging for more details. Trying to figure out how much they charge for a call is a joy, too - you have to purchase the card first, then enter your access number & pin & specific number you're calling to find out how much it costs. Unbelievable!

I probably lost about $50-$100, but they've lost a lot more: a formerly loyal customer.

I make 29 long distance calls, in october 07/2007, using a different company, but the longes call that I make, AT-T took, I talked for 36 minutes, $6 dollars a minute. They'd talk me different versions about this, but I'd the records. Thank you for your time.

Is difficult for me paid something unfair

We had long distance service from ATT and we canceled it. I keep recieving bills from them. I told them many times that we canceled it and we don't want thier service. They said ok and the keep billing us. The bill is now $101.56, with charges from July of $10.91. It's not alot of money but if I pay ity they will just keep sending me a bill.

I want the service canceld and the bill erased.

My long distance bill was $238.21 for a 41 minute call to China. We do not have long distance service and they charged us $6 per minute. They said if we had long distance service for $5 per month we will pay 11 cents per minute. At&t is stealing from the poor. I called AT&T telling them that I made a mistake by pressing the number without a long distance phone card and wanted to know if they can at least give me the prefer rate of regular customers. but they refused. If i do not have long distance with At&t they should not allow me to call international calls.

I am stuck with a 238.21 bill. I make 20k a year and cannot afford to pay this bill.

for 27 minutes that my wife call to mexico ,they charge 95.58 dollars so we call at&t to adjust the price but they don't want to give us discount I was with not work for three months this company don't care they say if we don't pay they send to us to collection please need you help to stop this kind of abuse.

They over charged my 84 year grandmother continuously! I called to lower the bill for months explaining she was blind never used the phone it was only for an emergency. I asked to have ONE of the long distance carrirs taken off, why did she need two? They said they would but never did and added AT&T long distance as well! The last bill we got was for $103.00!

She doesnt even use the phone. I called over and over again was lied to repeatedly, transferred to different people and back again, in CIRCLES! Unbelievable. I spoke with Marthea, finally a supervisor, I was always denied a supervisor in the past, she was the worst yet! She was unhelpful and rude! I cancelled phone service with them for my grandmother she was a customer for over 40 years! I wonder how much money they stole from her all those years.

I also cancelled my cerll phone service with them. I bought an iphone so I was forced to use them for service, I have cancelled my husbands and my own cell phone service with them also. They lie about service costs, your bill IS NEVER what they state your monthly fee should be. There is ALWAYS some new fee or hidden cost, I am OVER AT&T.

They have caused my grandmother mental and physical strain. getting a large home phone bill for services you havent requested or used can be a shock. She was sick from worry about it. I was sick about it and on the phone 11 TIMES for HOURS! They caused me mental anguish brought me to tears, stole money from our pockets, lied to us, laughed at us, disrepectec us. My poor grandma as a loyal customer, never paid a bill late, never argued, this is how they treat her?

I have been haveing services with this company for a couple of years now. I called on May 28, 2008 to get long distance on my phone. I never received them. Finally after severl days of calling I received a phone call stating that the reason that I could not have long distance was because I had a previous balance. The superviser that I spoke to told me that the long distance would be removed from my bill. That was done on June 10,2008.

While removing the long distance they also removed my calling features. I had been paying for these features so I am not understanding why they had to remove those services. Now they are telling me that I was not suppose to have those services in the beginning. When my bill got to $419 I did not ask them to give me new services. So if they made that mistake and I have been paying for those services than why can't they put them back on my phone line. They are now sying that I have 2 outstanding bills. Another one for $452.

I now don't know who is calling and my ttelephone line stays busy when someone is onthe phone

July of 2007 I switched my long distance plan to AT&T to get the unlimited local and national plan- I chose a international plan to Bermuda @18 cents per minute. When I received my bill I learned that AT&T failed to honor their agreement and instead charged me nearly $8.00 a minute instead of 18cents a minutes, when I was paying 12 cents a minute prior to the switch. I reported the incident to the Public Services Commissioner of Georgia and the a staff from the Corporate Office contacted me and corrected the problem I thought, but when I got my bank statement, I learned that nearly 1,400 dollars had been take out of my account. I had to file a fraud report with my bank in order to retrieve the money.

AT&T blamed their online bill pay department, and the online bill pay staff stated that they did not have the authorization to return money, but only a credit for the amout removed from my account. I was persistent and the staff hung up on me. I filed another complaint with the Public Service Commission,and received another call from their head office. The staff was so rude that she created a bigger problem for me. The more I attempted to resolve my problem with AT&T, the deeper the hole I sunk. Despite the difficulty the staff and I had in communicating, she did made a gesture to correct the problem in August of 2007- I am not always at the resident where the service is located. for I work in Bermuda and commuted to the US ever two or three months.

I returned to the US to find that my problem had not been corrected but gotten worse. I called to sort the problem that should have been corrected in August in December, but the solution lead to my local services being disconnected and a new service order had to be issued. In doing so, the credit that the corporate office gave me, was passed on to their collection department. Now I am being harrashed from 7am in the morning to after 9 oclock at night. I stayed AT&T up until the 22th of May. AT&T charged me nearly $40 fees for my international plan opposed to the #3.95 monthly promised me in December.

My mortgage payment bounced because of the money removed from my account in August. The bank charged me more than two hundred dollar for insufficient funds. I am being chased daily by their collection department, and are without long distance services because I am afraid to trust any long distance services after the traumatic events with AT&T.

Long story short. Had AT&T long distance as carrier. Switched to Verizon. Spent 30 minutes one Monday trying to have AT&T long distance terminated. Was told to call three different numbers. No help. Told to call back on a Wed, Thurs or Friday when calls are less. Called back early Thursday morning after 45 minutes still could not get man by name of Henry who would not even after four requests let me speak to a manager, was rude and mean like the first man on Monday. I hang up and one day later find out that someone has come to my home and cut the telephones outside my house in the phone box. If I had an address for the customer service dept I spoke to, I would travel to there. Here is what I've been made to understand we're dealing with now.

My service was not terminated, instead my phone wires at my home were cut in half by a sharp object. I'm horrified at how the outsourcing of customer service for AT&T and how hard it is to find someone who knows how to simply get your long distance service terminated is. It scares me that someone would come to my home and splice my wires the next day.

In January 2008, I began receiving bills for a long distance service for which I never signed up. For 6 or 7 years I have had PowerNet Global for long distance, AND I HAVE NOT CHANGED SERVICE. I have called every month since January I have called their customer service and asked for this account to be cancelled. To date, it has not been rectified, and I am still being charged.

The company is threatening to take this account to collections for non-payment for an account that I did not request.

I can not believe it cost 9 dollars to drop a 2 dollar service. Taking about at&t long distant service. the lady said that is just federal guidelines. Well i do not know if it is or is not. I it is example of the goverment scratching the back of big business. Some politican got paid off big time for that one. You know everyone has been telling me to go with Time Warner Cable Bundle but I have been saying no. Maybe it is time now. Your Internet rates have also gone up. It will probably cost me 9 mor dollars to drop you internet service to go to Time Warners Bundle

I got my local phone bill and noticed the charges for long distance (which I extremely rarely use on my home phone) was more than my agreed amount with PT1 Communications. I have had PT1 for many years at .08 per minute. There is a block on my local service company (AT&T which recently took over for Bellsouth suddenly without notice in South Florida) for many years to not change my company without my prior authorization. On 3/11/08 they told me that the block is still in effect, but still insisted that Startec and USBI (names on my bill) gave authorization for the billing. AT&T posted a temporary credit on my account, but I will eventually have to pay them. A phone call to Startec was placed, and they said that I dialed the access code 1016868 when I dialed the numbers on my bill. I did not. All numbers except one were dialed to Iowa so my minor daughter (we live alone, so no one else could have dialed it) could talk to a friend who is out of state for the year. One number was to Gainsville, FL - I did not call and know no one there. All other long distance calls by me are made by cell phone!

She insisted that if AT&T was agreeing to credit my account, that they were going to pay for the charges, or I would have to. I explained that no authorization was given to change my long distance company or billing. My statement from AT&T with their charges says: The following Service Provider(s) have notified AT&T that they are billing new services on your bill this month: STARTEC INC. If these were access code calls charged PER call - why is my local company showing the above as a new service? I am going to refile this as a complaint against Startec, also.

This is a recent event, however I can foresee that I will end up paying the $9.83 billed instead of correct $4.40 to prevent my phone service being disconnected and to protect my credit (which I have worked hard to recently reestablish and keep in good standing). This is not mentioning the time, aggravation and stress put into dealing with the matter. I fight even the small amounts because just think how a company overcharging millions of people a few dollars is getting richer because people let it happen....

I signed up for long distance service. The phone was not turned on for several days. I called multiple times to get my service, I had different responses from different reps, finally they did computer tests and determined that there was a problem on their side and that they will send someone to fix it. I waited that day, but no body showed up. Fortunately my phone worked some how. After three weeks they sent me $85 fee for some one to come and fix the service without my knoweldge. I called the customer service to inquire why I was charged this much, the customer rep did not even gave me a chance to finish my statement, She just shouted that she will not waive the incurred charge. I'm done with ATT(Bell south).

I have bought AT&T prepaid cards for my home long distance for about 2 years. I bought a 500 minute card at Wal-Mart on 2/9/08 and when I tried to use the card, a recording said my card was only good for 161 in-state minutes. There was no warning of any change on the card when I bought it. In the past when I bought a card, there was always the amount of minutes stated on the card for in-state or out of state. I feel I was deceived and cheated out of my money. The card was $25.00 and I would be able to use only 161 minutes of it for my 500 minute card. This is very deceptive of AT&T to change their cards in this way without any information on the card for the consumers to know what they are getting.

I actually lost $25.00 plus 8% tax on this card because I was refused a refund at Wal-Mart where I purchased it because the card had already been activated. I am on a fixed income, so this was a hardship for me. I am a Bellsouth retiree and this is ridiculous for the phone company to have to go to such deceptive measures just to make another few dollars from their customers.

I ordered phone service with free long distance, DSL, and the DishNetworks package. I asked specific questions when ordering the service. I asked 3 times if the local channels would be in HD. I asked if moving my existing number would be a problem. I mentioned that I had trouble with DSL in the past (line noise) and wanted to make sure they would make sure it wouldn't be a problem. They lied about all of these things. They finally got the line fixed after a few different service calls. They gave me $100 credits to install a roof antenia for the local HD channels. Now after having everything for about 8 months they gave my phone # to someone else and said they couldn't help unless I agree to changing my phone #. There was no warning about this. I have been running into friends that say they have been trying to call but get a different house. I have left voicemails at multiple locations. They told me I needed to log my problem at att.com to get the help I need, but that always responds that Support is not available at this time. I am getting very upset with this company.

I still can't use my home phone and don't know who else to call.

I received a $2,300 bill from AT&T this month for international calls. I feel I was WAY overcharged. They charged me about $4/min for calls to Monterrey, Mexico. It's more than ridiculous. I'd like to know if there is anything I can do about this. I called and they told me that I have to pay it--and have 6 months to do so with monthly payments. This is something I find completely unfair and hope to find help here.

I cannot afford to pay a $2,300 telephone bill.

I have contacted AT&T several times to cancel long distance service that I never agreed to have. They automatically started to charge me $10 a month for a service I DO NOT USE. Repeated attempts to cancel have been unsuccessful. I am tired of calling and writing to them without getting results. I am still being billed every month for long distance, even though I don't make any long distance calls! I am willing to sue them if they continue to bill me for a service I neither want nor use.

I have been an AT&T customer for years. In August I lost my phone and replace it with another phone. AT&T told me the phone was not working with the old AT&T service and that I had to switch over to the new AT&T. (The phone worked with everyone else' SIM card except for the one assigned to me.) I was told to switch over to the new AT&T and get a new phone with them, and they were going to keep me at more less the same plan. Later on they said the claim they made to me was not going to be honored. I was now paying $50.00 for a lot less minutes:1200 down to 700 minutes. My night/weekend times changed from 7 to 9. I ended up with two contracts. When I asked to put be back on my old service plan they said "no" since I agreed to the plan. The only reason I accepted the plan was because they told me that they would give me enough minutes to compensate for the lost minutes. I also had no phone service for over a week.

I am writing about the abhorrent service ATT has provided for more than a year, and the complete lack of customer service to attempt to resolve the issue. For more than one and a half years, we've not been able to place long distance calls but have been charged for this service. Numerous calls to ATT were unable to determine the cause, and worse we were told wrong, contradictory information and lied to. My husband and myself have spent more than 10 hours trying to resolve this and are disgusted by the level of service. We called numerous times in 2006 and 2007 to find out why we did not have service and were told by ATT that we did. August 16: We called to our local carrier (Verizon) to determine if there were any issues that would prevent ATT from receiving long distance service from ATT. Verizon said there were not. August 16: We called to our local carrier (Verizon) to determine our long distance service. They said we had only long distance service that would work in New York State. August 16 we called to cancel our service because we were not receiving long distance service. August 16, 7pm: John Smarta? called to inquire about our outstanding balance. I asked him why we were not receiving long distance service. He said we did have long distance service because there were calls to Greenwich, Connecticut. I explained that Greenwich, Connecticut boarders on New York, and is included in New York State calling area, and that I was unable to make any long distance calls to any other state. When I requested to be connected to a supervisor, he paused for several minutes and came on and said he was Mike Smith. After other calls to customer service and not getting answers, when I later asked to speak to Mike Smith, a rep supposedly named Sam first said he did not exist, and then said there were too many to contact. Sam refused to give his last name. Again, I have not nor never received long distance service, have spent more than 10 hours trying to resolve this, and am disgusted by the level of service I have received. As a result, I am not paying the outstanding balance because I did not receive service I have been paying for many months.

Incorrect bills and harrasement from collection agencies.

We cancelled our long-distance several months ago only to keep getting bills in the mail with the amount owed steadily increasing. When AT&T called, we told them we were not paying the $77.57 because we were disputing the claim. Today (6/12/07), I found out that that amount was taken out of my account WITHOUT OUR CONSENT OR AUTHORIZATION.

My wife called to find out how they got into our account and they actually told her that they went back into our history and found our account number and processed it. When she said they can't do that, they said that if we pursued it they would say that she authorized it over the phone and deny any wrong doing. If they can do this to me, how many other people are they doing this to? This is unscrupulous and ILLEGAL!

I was informed by AT&T that I had an unpaid long distance bill with the amount of $29.38. They informed me that there were 2 phone calls made to Australia and that I needed to pay this bill now.

First off I don't know anyone in Australia and second I do not have AT&T and have not had their service in a very long time. I informed them of this and I requested an Itemized bill from them twice. Both times they sent only a statement with the amount said owed. This has been going on for 3 to 4 months and the phone calls from them are out of control and extremely aggravating.

After several years of not using AT&T long distance calling service, I asked them in writing to discontinue service. I included payment in the amount of $18.91, and advised we had changed to Qwest.

We continued to receive bills. In February we received a letter advising total amount owing was $33.46 which included past due amount of $13.76. I called AT&T, spoke to a rep, and ended up paying the $33.46, via phone, on 2-12-07 which they assured me was the final amount.

In March we received another statement in the amount of $44.40 which also reflected our payment of $33.46. I called them again. They continue to bill us, write collection letters and call us frequently.

In September 2006, on a phone line that has been installed for 19 years and never had long distance, AT&T started billing for long distance. This phone is not used for outgoing phone calls. The line belongs to my elderly mom. She has called AT&T several times and no resolution, just hold times of 20 minutes and telling the story 4 times a day to several people.

My mother gets so upset on the phone talking to AT&T it's ridiculous! Give me a break - I hate seeing her like this.

I originally had four telephone numbers under an Unlimited plus plan for $29.95 per month. Since I did not use my long distance hardly at all, I changed plans at the advice of an AT&T agent, not realizing they would be billing me for four individual long distance plans at a minimal charge per month which came out to be more than the $29.95 I was paying per month. I asked to be put back on the Unlimited Plus Plan with my four telephone numbers as I originally was. Instead, AT&T put each telephone number under the $29.95 plan and was billed enormous set up charges on each account.

This is the third month I had written them and even received an answer in February stating they would make adjustments to the account. To date they have not. I am still receiving individual bills, get calls two to three times per week regarding the accounts.

AT&T is over-billing me $9.31 each month for my 2-Line All Distance Service plan. Each month AT&T promises to fix the mistake and each month nothing is fixed. I have called and spoken to three different CS agents and at least 4 supervisors who promise to resolve the issue. I continue to pay the bill in full so they have no reason to disconnect me but I expect to be reimbursed for my overpayments and time.

I also have had problems with AT&T billing me the regular rate, even though I'd signed up with the 7-cent rate. Luckily, I am billed through my local phone company (Commonwealth Telephone Company) and they are very nice. I called right away and told them that I had been billed incorrectly and they immediately credited my account. When I was again billed incorrectly on my next statement, they again credited my account.

We were offered by one of AT&T staffs their long distance packages/rates. Since the lady that we talked to said that domestic state to state calls would be 5 cents a min., we accepted their offer, but since we are just new here in this country we did not know that domestic and international calls could be separated.

I told the lady from AT&T that we will still be using our present long distance provider since it is cheaper, so I asked her if it is all right that we are just getting their domestic plan and not the international, she said it's fine. Now we received our bill and that the only time we knew that all our long distance calls to the Philippines went through AT&T, since it was a direct dialed call. Now we have been calling them and asking if the could give us credit on our int'l calls since one min costs $3.16 and our bill is $515.00 for the month of March only. We really cannot afford to pay that big amount.

We were misled to thinking that domestic and international long distance can be separated. It's like false advertisement. I made it clear to the AT&T staff that I am not getting the int'l service, she acknowledged and never mentioned that I have to dial a 10-10 number so it won't go in to the AT&T account.

I switched to the AT&T plan of 5 cents a minute for regional calls and 7 cents a minute for state to state calls in March of 2000. Recently, I was noticed I was being charged 8 cents a minute for regional calls and 26 cents a minute for state to state. I called AT&T last month and the rep said he would straighten the problem out. When I received my July bill, the same charges applied.

I called and was told that in June apparently, my payment was late by FIVE DAYS, therefore I was put into "internal collections" and they switched my program without notifying me. I was never notified that I was put into internal collections. They agreed to switch me back to my original program, but refuse to credit me for the difference in charges. I believe this is a sales tactic to get people to switch to AT&T and then they switch your program without informing you.","I spent two hours on the phone with them. I incurred extra charges, I switched to Bell Atlantic incurring a $10 switch fee and I'm totally disgruntled.

I was contacted on February 9th by AT&T by Adrianna. She attempted to convince me to switch from MCI to AT&T. She could not do so because she was a novice so her manager, Nathan, attempted to make me switch. He offered me permanent rates that outmatched MCI's rates. I decided to switch.

On February 15th, today, I called AT&T to complain about the rudeness of one of there callers, they ran a check on my service. They said that the service I was given was not applied, non-existent, and that there was nothing they could do about it. They have no means of contacting Nathan to attempt to correct the situation. All they offer is a temporary deal but we lose out because we had a permanent rate with MCI.

I asked for them to honor the price and they said it was impossible. It is very unfair that they cajoled me into switching with a false promise. It is False Pretense, False advertisement, and Misrepresentation. This is very unfair to me the consumer.

I am not even sure if MCI will return me to my previous rate. The rate I had with MCI was 29 cents a minute to Austria and 20 cents to Germany. On Sundays this rate dropped to 9 cents a minute. The monthly charge was $4.95. Mr. Bryant offered a permanent rate of 17 cents to Germany and 25 to Austria and 9 cents on Sunday with a $5.95 charge per month.

MCI's offer was also permanent. AT&T said that this rate was only possible for a promotional period of 6 months. At which time it would be 29 cents a minute to Austria 7 days a week. It is very unfair! I don't know what to do. I've reported this to the National Fraud Information Center and requested the documents from NJ Consumer department. I want to do more.

I was charged by AT&T for using a Bell Atlantic phone card when I used the card outside of my local calling area. I was never informed by either company that I would be charged $2.84/minute if I used this card. I was then told by a AT&T representative that if I purchased local service from AT&T that the charges would be dropped. I never wanted to drop AT&T so I decided to sign up for the local service with the promise that the charges would be removed.

When I got the next month's bill I noticed that the charges were never removed and I called AT&T. I informed them that I was told by their employee that the charges would be removed and they should have never billed me in the first place. It was because of that promise that I signed on with AT&T for local service. I feel that I was sold local service on false pretenses and the charges should be removed from my account.

Have tried for about six months to get the reward for switching to AT&T from MCI that I was promised. I have complained to AT&T by phone about ten times and by email about 5 times. They've yet to send me my grocery gift certificate, and I can never get a straight answer.

At 8:30 PM MST Wed. Feb. 24, 1999 I received a telephone call from a person (male) who identified himself as being with AT&T. He stated that he became aware that I had just left AT&T long distance service. I told him that his information was correct and that I did indeed (just 5 days prior) change long distance service, after always being on AT&T, to a service that gave me a considerably better rate.

He proceeded to tell me that they now have a new program "that just came out" offering me a plan for 7 cents a minute Monday through Friday and 5 cents per minute on weekends with an added bonus of several hundred free minutes on any weekend. I told him that he was a little too late with this offer but that I would keep it in mind in the event that my new service did not work out to my satisfaction.

I also told him that I had recently checked with them (AT&T) about any better LD programs and was told that the program that I was on (One Rate Plus Plan) was the best program out there. At this point he became rather insistent about me changing back to AT&T. I then asked him "Didn't you hear what I just said"?

At this he started calling me every foul mouth word that any sailor ever heard, every "F" word combination that most people ever heard for a period of around 15 seconds, finally telling me to get the "F---" off the phone.

I immediately contacted (finally) a live person at an AT&T 800 number and reported what had happened and was told by that person (female) that she was writing the incident up and will report it. This morning 2-25-99 I have attempted to contact the AT&T Director of Consumer Affairs but no one at AT&T will give out that information. My US Gov't. published book "Consumer's Resource Handbook" lists a Ms. Susam Mach as that director but the listed telephone number is no longer valid.

I fully intend to communicate with someone with a little authority at AT&T yet, in addition to communicating this incident with the Arizona Corporation Commission and the State of Arizona Attorney General's office.

I had received my phone bill last month, March 2000 from Bell Atlantic as usual, but this time my phone bill was $438.80 which on average is usually $80.00. I phoned Bell Atlantic and they informed me that my long distance phone service had been changed to ATN Phone Service -- which I had not authorized.

With that I called the ATN phone company and much to my dismay had found that this company had gone and changed my phone service without my authorization. The customer service representatives with whom I spoke were incredulously difficult to get any help from. When I explained to them I never authorized any change to my service, they gave me a hard time.

I continued to dispute the situation and much of their information was misleading. One representative told me that they had a tape of someone's voice they had recorded which they played back for me. First of all I am the single owner of my home and my phone service. Nothing in the tape played back to me pointed to it being me. The taped message was that of a Hispanic female. I was treated very rudely and as I was passed around and continuously put on hold.

One of the representatives, Stacy Rodriques, told me that they changed my phone service as a result of the conversation they had (the taped message). She also then mentioned that it was supposed to be five cents a minute, but if you were to do the math they were charging 19 cents per minute.

Right there I am starting to say something is very very wrong with this company.

Finally, ATN agreed to credit my account, all but $60.00. I was still not satisfied, I feel I am not responsible to pay this company which decides to arbitrarily change innocent peoples' phone service in a sneaky fashion, then to top it all off not to get customer assistance when contacted. So I received my next month's bill, April 10th 2000 which does not reflect the credit, it recharged me for January and February phone calls and again I phoned the company and had a brutal time trying to get assistance.

I phoned Bell Atlantic and they put a freeze on the ability to change service of my account unless heard from me in writing. Again as I said my phone bill renedered calls they had tried to bill me for last month.

Sometime ago I received a call from what I though was AT&T my customary long distance carrier, thanking me for being such a good customer, saing that they would like to send me a rebate check and also change my current plan from $0.10/min to $0.07/min for calls within the US. I gave them all the information needed about my three phone lines and agreed to have my verification recorded.

Two months later, I receive my phone bill, containing a section billed under AT-N, a totally unknown long distance carrier (even to Bell South) charging me $141.28 in calls, reflecting outrageous rates. When I finally was able to contact them, they played back my verification tape to AT&T, or that I though was AT&T, in which they inserted a female recorded voice stating the full name of their company, which was not played at the time of the first call (I only spoke to a male representative).

The charges are under dispute at Bell South, but this ATN company refuses to admit that their approach was fraudulent. The bill containing my international calls was three times the value that it would have been with my regular long distance carrier, that is, AT&T.