AT&T Billing Disputes

They said I can get a $25 monthly plan. Well I had 2 minutes left on it so I asked someone at the AT&T store if I could just add another $25 card and start the next month. They said it would be fine. When I did it, they said it will stay in my account until then and renew automatically, but if I go over the 2 minutes I get charged 10 cents and would have to start the account over. It's just a cheap, sorry way to scam you out of money.

I had two salesmen come to my door and sell me AT&T UVerse. When they were here, they asked me what channels we watched and if we had movie channels, what kind of internet service we had and what the cost was for each. I answered his questions and told him I wanted the best internet they had to offer. He said he signed me up for what he thought was the closest to what we had. The total cost for everything was suppose to be $179 plus tax. After he left, I noticed that he had signed me up for the most expensive TV package U-450 and the middle speed internet even though I told him I wanted the best internet they had. My guess is they received some kind of bonus for U-450. So I called the company that day and had it changed to U-300 and the higher priced internet and the two phone lines we originally signed up for this made the price $184 plus tax. At no time was I told that the offer I made was a promotional offer.

So we set it to be installed. We were having a TV put in my husband's workshop and a TV and a phone put in the barn. I asked the sales man, the woman on the phone and the installation person before he arrived if I needed to run the wire to the barn or the shed. They all said they would have someone come and look before the job. Well that didn't happen. The man comes to install the work and he was here 13 hours. I live in a two-bedroom trailer. I swear he stood and stared at the walls for at least five hours of the time he was here. I had to crawl under the house twice because he couldn't figure out the wires. When all was done that day, he hooked up three TVs in the house, he ran the wire above ground to the workshop for the TV, the two phone lines were turned on but the wires for the phone and TV still had to be run out to the barn.

Needless to say, we had to set an appointment for them to come back. We dug the ditches, buried the wires and called. They came and hooked it up. When I received my first bill, I was charged a $65 fee because they came out to hook up the second TV and the phone. They did finally take this $65 off. But my regular monthly bill was $219 plus Tax. Every time I call to get this fixed, they set up some kind of a promotion that runs out in either three or six months and then I have to call and complain again. This is ridiculous. They need to just fix my bill the way the contract said it should be. This is a $35 difference. I am very unhappy with the way they are treating this situation. The biggest problem is I had HughesNet satellite internet and my daughter had satellite TV in the barn. Now, these satellites have been taken down. I would have to pay $400 to get the HughesNet satellite installed again. I am very unhappy with the situation they have put me in.

We decided to get my daughter internet (DSL) and a landline phone at her location. Since I've been with AT&T about 10 years, we went to them. They said they would install a phone jack for free. That was a lie. They said that the landline would be only $20 a month and that's a lie. They add all kinds of charges on and won't send me a bill so I can see them. I can't access the account online either. They said that the internet would be $19.99 a month the first year and then it will go to $43 a month. Well, it's been $43 all along. They charged me well over $100 for phone jack installation that was supposed to be free.

My daughter just made a payment on my account for $230 to them! Because they shut off just the internet today. Then they told her she would owe another $120 in 19 days from now. You call their customer service and you stay on hold until you give up and hang up. If you are lucky to get a live person, they are extremely rude and don't resolve the problem. I just filed an online complaint with the FCC. After sitting on the computer for a couple of hours, I couldn't believe the number of complaints that AT&T has received. I'm checking the "do not want an attorney to contact me" below, however, I believe there needs to be a class action lawsuit for fraud against this company and if that is started, then I do want an attorney to contact me.

On 1-27-2012, my wife and I went to an AT&T store in Manchester, Tennessee. We live in a dead zone (no cable or satellite internet). Verizon broadband is slow. AT&T has a tower 2 1/2 miles from us. We were told that the 4G phones would work and the internet on them would pick up. We went to that store and went over all phones and service plans.

We had received a letter several times about bundling service. The manager (young lady) signed us up; we got 2 iPhones and was to come back Monday, 1-30-2012, to pick up a third phone for my wife. I was charged $204.88 for 2 phones, 2 covers, and 1 car charger. We were told if the phones did not work as supposed, we would get a full refund.

All weekend, I tried to get internet to pick up on phones. I even called tech support. On Monday, 1-30-2012, my wife and I took the phones back. The same lady said there was a restocking fee on items. We though maybe $25.00 or $30.00 total. But we were charged $179.95 for restocking fees. I told the lady that was a ripoff and that we were told a full refund. She said I signed a contract and that it stated so much on each item. We told her that she did not show or tell us about it.

(I paid $204.88, and 2 days and 10 hours later, I was charged $179.95 for a restocking fee, which was not disclosed.)

Last year, around May 2010, AT&T tried to transfer the internet service for my son from one apartment to another about a mile away. After taking two months and still unable to successfully connect the service, we cancelled and was told to mail back the modem. AT&T e-mailed me the UPS mailing label that was addressed to Texas. We sent the modem back and thought everything was fine.

In July, I received a past due bill for the amount of the modem. I contacted them and was told it would be taken care of, but they could not find the tracking label. Luckily, I had retained it on my e-mail. I was told I had to call UPS and find out what happened. The package had been delivered which I then had to call and explain to AT&T who then and only then verified the information. The lady I spoke to said she would credit the account and send me a final bill.

In August, when I had still not received the zero balance bill, I called back. This time, I was told it had not been credited and I owed them the money. I explained once again that they have the merchandise and to please contact the people in Texas for a confirmation and get it taken care of this time. I was told it would be. Well, believe it or not, in November, I received a letter from a collection agency called AFNI stating we owed AT&T the same sum of money.

I tried to call them and explain what was going on, but I was placed on hold twice for over 45 minutes. I called AT&T, and the lady in the collection area told me to pay the bill and they could not do anything else. I finally talked to some in customer service. She got the correct information and credited the bill on November 15. To this day, I have not received the zero balance bill.

We applied for a loan the other day and was told that they had dinged our credit. I called them and told them to take care of this. I was hung up on and transferred to people who were so rude and unhelpful. And I still do not have a resolve. I did nothing wrong in this situation, and we are being hurt by this negative reporting on my credit for something they did.

It is appalling to me that this kind of service is tolerated. I have tried to communicate with the consumer affairs department and the office of the president, but every time I asked for the address or phone number, I kept getting back to the same old customer service people who screwed this up to begin with. I want it fixed. I do not think that is to much to ask. I have spent many hours on this and have had many sleepless nights, not to mention the stress that has been endured and the aggravation. I have never been late on anything. Please check my credit in over 40 years. I just want it to be cleared.

My family has an AT&T Wireless contract, which began on 12/24/2010. Since the contract my wife's phone had constant dropped calls, humming on the line, and unknown outages. The phone would shut down after a text message was sent. There have been a slew of other problems. AT&T was not willing to replace it after we had an initial repair. They said we had to deal with Samsung, the manufacturer of the phone. After at least 10 phone calls, I was able to get the phone replaced on 12/20/2011. The warranty expired on the phone on 12/24/2011. Since we received the refurbished phone, my wife's phone is having more problems and AT&T is saying that we need to either upgrade or get a GO phone until our contract expires. We want out of this lousy contract without being penalized.

In October of 2011, I signed up for a phone and internet promotion with AT&T U-Verse for internet Max and Voice unlimited. This was to be Voice for $44.43 and internet for $14.95 for a 12 month promotion. I have been billed at the non-promotion rate through December. Calls have finally netted a credit to the $14.95 internet amount on my January bill but there is no credit to correct the overcharges from October through December. Calls to AT&T have proved frustrating with no resolution. I have been told they cannot go back but will properly bill going forward.

This is clearly an effort to get a higher rate upfront, shades of bait and switch. I see from this site that others have had the same issue. This appears to be acceptable and planned behavior on the part of AT&T. To add insult to injury, I find my internet speed fluctuates and does not provide the speed I expected from U-Verse.

On December 06, 2011, I ordered AT&T's U-Verse internet service. During that conversation, the amount of $19.95 for the service is confirmed several times. When I received my bill, this amount was not reflected, and I called customer service. They informed me that the representative had made a mistake in providing that rate to me, without an additional qualifying service.

I told them that their internal mistakes weren't my fault, and that I wanted what they quoted me at the time service was ordered. Of course they wouldn't budge, even after I told them I had recorded the conversation, and threatened to contact my state attorney general's office, citing "bait-n-switch" tactics. I listened to the old recording, and documented the indexes, where pertinent statements are made by the AT&T rep, regarding service costs. I also recorded the last call I made to AT&T.

We called to order AT&T phone and internet service for our new home (only because TWC is not available on our new street). The representative, Alex, promised internet at $14.95 per month. First bill we were billed $38. My husband called to inquire after the first bill and was told that they bill higher for the first couple of months but that we will see the discount after the 3rd billing cycle. When we received our 2nd bill of $38 for internet, I called and was told today (Jan. 26, 2012) that although the $14.95 price was "put in," it was not "applied" due to a billing error. Hazel has assured me that she will credit my account the $23.05 difference times two to my next bill. She also advised me that she would send it for review since it was a billing error. I'm wondering why if the price is "put in" it's "not applied" on my bill. I also had to call to ask for my reward for switching to AT&T. They do not send them automatically.

I possibly did not pay a landline bill. I will be checking for a lost check when I return home. I dutifully followed AT&T's instructions to call a collection agency. Odd. I always paid directly to AT&T and never received notice invoice that was overdue. A noisy call center employee answered in barely intelligible English. I gave a credit card number and was assured within 48 hours (What? Carrier pigeon? Pony express?) I would have to call them back, not AT&T, to get a "restoral number".

You can guess that never happened.

They had misplaced" my file. They had not begun the credit card process and hey had a restoral number for me. Yes. In separate calls within an hour I got all three answers! I then called AT&T, thinking I was "home free" with the "restoral number." I spoke to four people in almost two hours time, each one promising to "fill in" the next customer service rep. They did not. I was told I need that code on top of my phone bill that was at my billing address hundreds of miles away.

They never heard of the collection company. They needed my husband's "permission" to talk about any of this. Paying? They needed to know the credit card I used and the exact amount I agreed to pay. Each had a different "entry" test. And, no, I was in a hurry and was not sure which card I used nor the exact amount other than $170 plus. Rep number 3 took pity and was ready to authorize restoral but then handed me off to number 4 who thought I was perpetrating some kind of fraud by (what?) giving my credit card to their collection agency and now wanting them to act on the restoral number I was given by agency. Nope. Could give him everything but exact dollar amount paid to them, so no go.

I called back the collection agency. They admitted they lied about the restoral number and had not handled the matter at all. I got from them the exact dollar amount and the last four digits of the card used. Called my credit card company and, yes, they had lodged a demand for that amount and added $4 more that I was never told about. Four days later. No service. No restoral number but my card charged. Yes, I can cancel this card and discussed refusing to allow the charge(s) to go through by doing so. That would leave two dependents living abroad high and dry and without a credit card for weeks so that was out.

No other service but AT&T. Sure, some laws were broken and I lost hours of my life with all these calls and am no closer to restoration than I was before. Guess, since I am leaving for home tonight, I might as well wait a few more days before beginning all over again. I'm calling Pakistani collection phone center, getting another phony restoral code number and connecting with four more AT&T reps who have no idea how restoral works and apologize (please stop this inane practice!) as they explain they have no idea how the company they employ does business, and accuse me of making this all up just to amuse myself. And, US government, this is how it works when you allow a company to have a monopoly and there are simply no agencies in place to take complaints and enforce consumer protection laws.

I will probably just have the phone and internet taken out and rely on my iPhone for emergencies--the only reason anyone has an expensive landline. Oh. Wait. My wireless service is AT&T. No attorney. Did not realize I wasted time writing this for a site trolling for clients.

I have locked in a business contract, since the summer of 2007. This three-year contract has been automatically renewed, and I've been a victim, and locked in this three-year contract for six years now. Evidently, if a customer does not call within days of a contract auto-renewing, then they become locked in for, yet, another three years. My family endured a tragic loss on Sept 18th, 2011, with the wrongful death of the father of my three children.

Larry **, the floor supervisor/manager, gave instructions via Rex, the AT&T rep, that the RDS was not granted, yet, Mr. ** would not speak with me personally on the phone, and had Rex be the mediator. Rex's direct number is **. He was professional, as opposed to his floor supervisor. I am exhausted with AT&T deciding that customers have to remember their anniversary date and expiration dates of contracts, and then have to call in to cancel. God forbid if there's a tragedy during that time span, then AT&T supervisors demand that I act, not as a mourning human being, but as a robot, and continue to conduct business, and call your company within the allotted time parameter.

I need some relief from the bullying tactics of AT&T and Larry **, as I'm more than disappointed with your personnel who collect their paychecks, however, won't speak with a long-term customer personally, and has their subordinates do so as the messenger. Please contact me at your earliest convenience for any clarification. In the meantime, Google Clarksville, TN Toy Run deaths, and you'll have your evidence from my household, to see Jim **, who is the father of my three kids, perished on September 18, 2011, so you can find the legitimacy and ludicrous conduct on your company's part, during my time of anguish.

I switched from AT&T to Time Warner. I got a final bill with a credit owed to me. The next month I received a bill for $135.00. I called and I was told this was a penalty charge for changing over when I was on a promotion. I have called several times on several different days. I was told I would be contacted by a supervisor within 24 to 48 hours about my dispute of the bill. I still have not received a call. I was never told if I cancelled service that I would be charged a penalty. I had changed a service in the past months and when I got my billed it was much higher than what I was quoted.

I called and requested to be put back to what I was originally on. I was never told anything about this by anyone. I would not have changed at the time I did if I had known. I have requested to talk to someone in the cooperate office. Still no call. I want to talk to someone about this charge that has been sent to me. This is not fair that customers have to go through this. I would like this resolved as soon as possible. Please someone give me a call.

I have an unlimited plan for my iPhone and used to have one for my data card until they told me I could no longer have unlimited data for my data card. Because of my job (self-employed), I am rarely in a situation where I can access Wi-Fi and save on my data usage. I run my business with my iPhone and data restrictions have crippled me in the past few days since I am now in the top 5% of data users. Do I run for Sprint? Can I sue? I don't believe in suing, and I want to sue. I have a hard time loading a web page, downloading an app, loading an email, and I can't even stream a simple video. Help! My phone is my computer when it comes to my business.

I called in regard to my previous bill, which was higher than normal, due to a line on my account, which got overage charges for data. I called to ask why weren't we notified that someone had overage charges, before they were added to my account, and if there is a way for me to get notified in advance, since AT&T has limited data, or if we can opt out of getting overages in the future. The customer service rep was extremely rude and disrespectful, accusing me of not actively checking my account, and telling me it was my problem, and I should have gone to AT&T.com, and looked at my data usage. The rep was yelling at me about AT&T not being responsible for the overage, and that it's not in the contract to notify me.

I was charged double for a monthly charge of internet service when I signed up for $40 business internet. They said they prorate the first month that was not in writing and charge $100 for a router. I have no info on this at the original sign up. I said this to the original rep, and she transferred me to Holly. Holly then transferred me to a machine telling me to go to att.com for any more questions instead of handling any type of customer service. Not a satisfied customer!

AT & T continues to bill me incorrectly. I was quoted (and they have in the notes) $14.99/month for the first 12 months of my internet service. This was in October 2011. I have yet to receive a correct bill. I have consistently been billed $39.90 per month for internet, every month. I called on 12/20/11 to complain about an internet charge of $74.61 on my 12/13/11 bill. The agent told me they had been billing me incorrectly and that he would correct it to be $14.99/month and credit my account for $45.64. Neither happened on my most recent bill on 1/13/12 and I am still being charged the incorrect amount of 39.99/month. My sister and 3 friends have had the same issue. I believe that this is a scam and am reporting it for this reason.

I'm filing this complaint re: ATT. The company has been asking me to pay for the account that I already paid last July 2011. I spoke with their representative multiple times and I was told that everything is clear, but as to date, January 20, 2012, I again received a letter from them asking me to pay the bill and if not, I will be reported to the credit bureau.

I have wasted so much time in dealing with them, they kept me waiting and bounced my call back and forth to whoever is responsible. I even faxed them the copy of my bank statement showing the ATT payment deductions. This situation is stressing me so much. Please help me. I don't know where to complain. It seems like ATT is not taking this matter into consideration. Please help me. Thank you very much. I hope to hear from you.

I ordered u-verse. They installed service then he told us we could only use 4 TV, we have 8. Then found out if we recorded a show that took up one of the TV really 2 TVs. When I ordered I was not told that. I feel I was mislead. We had service 2 weeks, then canceled. I am now getting billed 336.33. I feel I don't owe anything. Would you check on this please? They have turned this over to collection department. I do not want to mess up my credit. Like I said, I was mislead. I Don't want to make waves over this. Thank you.

Where do I begin? I signed up with AT&T in November 2010 at a set rate. Every few months, the bill went up 5-10 dollars. When it got out of hand, I called and kept trying to get it lowered. I spoke to reps from India with heavy accents who I could not understand. Funny thing is they all had names like Cindy, Scott, Rose (names not normal in India). It's amazing how they all read off scripts. I know this because when I asked a question, they took a minute and gave an answer that made no sense and every phone call had the same script.

Anyway, I finally cancelled at the beginning of Dec 2011. I had paid my bill already so I received an updated bill saying I had $19.30 credit in the middle of Dec. I waited until Jan 9 to call for my refund and was told they would process it and send it out within 2 weeks. Ten days later, I receive another notice lowering my refund amount by $1.00 for an early termination fee. It irked me because I had no contract and I thought if they charge everyone $1.00, they are making millions on that. They rescinded the $1.00 fee and I asked how much longer till my refund.

Anyway, this is where my hell began. I got switched 4 times and the last was supposed to be a supervisor named Terry. He told me my billing was in the Investigative Department and they felt that I was not owed the full amount of the money. I asked how much they owed me and he could not say or do anything about it as they were investigating. (I could not believe they are investigating $19 stinking dollars). I asked him if this meant they will be billing me for more as all my transactions seemed to up the billings. He could not say. I even asked if he would take a bet with me that instead of a refund I would get a bill. He laughed because he knows but doesn't want to say.

AT&T sucks in their customer service and billing departments. They know nothing, see nothing, hear nothing and are just plain evil. Do not get sucked into this company as you will be living in a black hole. Just read some of the other complaints and know they are all telling the truth. For a big Corp. they are the worst. Good luck to all the others.

I requested for $19.95/month internet service from AT&T a year ago. Two months later, I had to move and disconnect my service. I was threatened with a large termination fee and told I was under one year contract. I was never informed about any contract. I decided to move my service to avoid these charges. After a year later and paying off the 12 month installment for the equipments, I requested to end my service.

After extended debate over the phone, they terminated the service and was sent a refund for $44.52. Now a month later, I received another final bill for $120! This is supposedly for ending the contract early. I have been disputing these charges for days now. I do not have a verbal or written contract with them. I just don't know what to do at this point. I am afraid they are going to send it for collections and ruin my credit. Any suggestion please?

I canceled all my AT&T services on 11/14/11, and I received a refund check in December, for $70.47, and this month, January, AT&T sent a bill of $44.31, due to a December 15, 2011 charge? AT&T claims I had a 1 year contract, which was canceled earlier. I have no knowledge about this contract. I was with AT&T for over 40 years prior to 11/14/11. I am disputing these charges. I feel AT&T has made up a false statement.

In July 2011, an AT&T sales representative called me and asked if I wanted to increase my internet speed and save money on my monthly bill. Of course, I responded yes. My internet phone number is **. At that time, I had FastAccess Ultra Internet. AT&T changed my service to DSL Extreme. I immediately began having problems accessing the internet. I made countless calls to AT&T technical support. They would get me back on the internet, but the problem was that the internet connection would not hold. After making countless calls and spending hours on the phone with AT&T technical representatives, the problem was finally resolved the week before Christmas 2011. The problem was that AT&T's equipment was too far away from my residence to support the DSL Extreme internet service. AT&T switched me back to FastAccess Ultra and I have not had a problem since.

When I agreed to allow AT&T to switch me to a faster internet speed, I had no way of knowing the line would not support the faster speed. However, during the 5 month period from July 2011 until December 2011, I was basically without internet service between calls to AT&T technical services to get me back on line. However, as stated earlier, the connection would not hold. All I want is to be fair and equitable as I would hope AT&T would want. There is no question that AT&T caused me this problem. It is unfortunate that it took 5 months to get the problem resolved, but it is certainly not because I didn't make an effort. I did not receive the service I paid for during that 5 month period.

Consequently, I believe I should be credited with the $38 internet charge for that period which amounts to $190. The time I spent on the phone talking to technical representatives, plus the cost of a new Motorola AT&T modem, which in the end I did not need, coupled with the aggravation of not having internet service for 5 months, amounts to much more than $190. Today is January 16, 2012. It is a holiday for me. I spent over an hour this morning with AT&T. I talked to 5 different people. I was disconnected once during the transferring call process only to have to spend more time making this appeal. All AT&T representatives were very nice and the gentlemen this morning gave me a $40 credit for the trouble I have had. The bottom line from my standpoint is that AT&T contacted me and offered something they couldn't deliver. It comes down to what is right and what is wrong. I believe the right thing is for me to receive $190 credit on my bill for AT&T's mistake.

I've been for two months calling AT&T to resolve the absurd charges being charged since the unfortunate day that I decided to switch my internet service that was FastAccess DSL Xtreme 6.0 for AT&T U-verse Internet Max. It seemed I'm in consumer hell; representatives threw the phone to the other, unreasonable excuses, and worse, because I have accent when I speak because I am foreign, but I did not have when I think.

Well, on December 29, I called the phone numbers 1877-999-1085 and 1877-999-1083. The person who answered transferred me, put me on hold, returned after a few minutes, and finally listened to my story. Again, I was put on hold, she transferred me, put me on hold, returned after a few minutes, and finally listened to my story. And the customer representative explained that the amount of $149.00 was the visit of the technician in my house. I immediately responded, "What technician?" It was my husband who installed the new system.

I requested the representative to cancel my account. The customer representative asked me why. I explained the problems: overcharged internet service, digital voice not ordered, and no difference between my previous service to the new service. The representative offered help to check what's going on, and after few minutes, said the charge was high because of the technician's visit and installation which totaled $149.00. I immediately responded that my husband was the person who installed the new system.

The representative again put me on hold, and when she was back, she said she would request the cancellation of this amount because it was a mistake, and I have to pay only $87.63 plus $5.00 if I pay by phone with her. I agreed, but the representative told me because I had and I have an excellent payment history, she would not charge this 5.00 fee. I paid $87.63, and I requested the confirmation number. (Paid 12/30/2011 - 1:11 PM)

U-verse internet charges (correct charges) 48.00

What kind of joke is this? First, the customer representatives are playing ping pong with customers and others to get rid of the problem, because people think that by speaking accents, they were going to intimidate and silence without complaining. I'm not illegal, and I do not have to keep quiet. I have to denounce the lack of professionalism that was representative of this lying. I was deceived, disrespected, cheated and stolen from without the slightest sense of ethics, subdued the ability of the client. How many times this has happened to other people?

As is always announced in advance of any conversation by the attendant, AT&T's entire conversation will be recorded for quality control. Please check who was the representative who helped on December 30, 2011 with the confirmation number somebody signed the ticket. I've lived in different countries, and it is the first time I felt the violation of my rights as a consumer with regard to the lies and deceit when I was just asking for a solution.

I've had no luck speaking to a "true" manager at AT&T and would like to file a complaint. I will appeal for somebody in high position. I have my cellular phone bill with the numbers I have been calling. Just one call lasting 69 minutes is ridiculous.

I signed up for a phone line. I was told I need to make a $100 deposit before someone can come by and install the line. I was busy and never got around to making the $100 deposit so no one came around to install the phone line. I later got a bill and disconnection notice for a phone line that was never created. I tried calling AT&T to resolve this issue. Every time I call, I get forwarded at least twice and then finally put on hold for more than 30 minutes and I usually just hang up after an hour. As a result, I never even got to speak to customer rep at AT&T to resolve this. I don't know how to deal with this because I can't get a hold of someone at AT&T. I definitely don't want this in our credit file.

I had a horrid service with AT&T DSL service. The customer service agents have kept me on hold for a total of 70 minutes, got disconnected, and transferred to the wrong department (collections). AT&T is overcharging me on a DSL internet bill. I have proof that I have been making payments to them. I made a payment which is lost. I contacted my bank to get an electronic transmittal gave it to AT&T. Customer service agent dropped my call. I was spitting nails by the time I was done. This company should credit my cell phone minutes I had to use to contact this company and credit my account for losing my payment.

I upgraded my high speed internet last week and received confirmation by mail, by phone message and by receiving package from AT&T. When I tried to update it, AT&T did not allow me to complete update. I called AT&T and I was told that was never processed. Today, I called several times and after 5th time, I was helped. The agent told me that the service is on and ready to go.

Customer service in AT&T is the worst. Every time I call, I get long menu that does not get me anywhere. I want reimbursement for the time I waste on the phone line calling AT&T.

I had noticed around June 2011, there was an unfamiliar charge on my phone for AT&T Corp. Prior to this time, I had service with Bell South and I used AT&T for my long distance provider. AT&T told me that I had an unpaid balance for some long distance calls. I had started sending in payments to pay for this balance around $150.00 dollars. When the balance was paid down to around $30.00 dollars, a notice came from NCO financial debt collector requesting that I pay AT&T their balance. I stated that I didn't owe them around $150.00 dollars and I had been paying them with money orders using moneygram payment systems at that time.

An AT&T representative stated, "We will put a block on your long distance calls if you don't pay this balance." I stated I want that because I refused to pay them again and I had a cell phone and didn't need any long distance service on my telephone. When I had made contact to NCO Financial services, they told me they no longer handle this debt and it was sent to some other debt collector. When I had contacted the second office, I was told this company was no longer in service and I couldn't reach anyone at that office.

I made several attempts to see if AT&T still had the block on my phone in the mid-to late 90's and the block was still on my phone and the block was still there. In March of 2011, I checked the block again and called pre-paid legal service which is long distance. I stated to the person whom took the call that I would hang up and call her right back on my cell phone, not knowing that this block had been removed (see March11, 2011, billing date statement). I had begun searching for other statements and had a few other statements with charges. I noticed that AT&T had placed higher figures for long distance services than the March statement and I hadn't made any calls as you see listed on these statements sent with this complaint.

My cellphone was thought to be lost, but found out to be stolen. When reported as stolen to AT&T on 10/06/2011, there were charges since 9/23/2011 to the time the phone was reported stolen. The first charge was for $1,296.00 and the second a little above $1,925.00. I worked for hours with AT&T customer services, and they told me I was liable for $278.00, which I paid and figured, that was a lesson learned. On the next month, I received a bill for $1,926.00 and had to pay $550.00 for that one, or be turned over to collections. Anyway, with all said and done, they got around $987.00 out of me in total. I followed their arbitration instructions, sent a certified letter, and have yet to hear back as of 01/08/2012.

I have sent the money they demanded, and feel, since this phone was stolen, and International calls were the reason, which in over 10 years with them, I never once had any roaming or International calls, there should have been obvious irregular activities. In more than 10 years with them, I never had a bill in excess of $100.00, and an average bill of $65.00 or less. Anyway, long story short, I am paying off my credit card for the remainder of this bill, and would really like to recover any of the $998.00 back, which they have collected. On my later calls to them, they were rude, and informed my wife that these charges may go to collections at anytime, even prior to the amount being due.

I tried unsuccessfully 3 times today (a total of 3 hours on hold) to have a landline phone put on vacation mode for 4 months while we go to a warmer climate. I have done this every year for 5 years. As of this year, we are being charged the same amount of money to put on vacation mode as I pay for my monthly charge. This has got to be illegal to charge for a phone that is shut off. My entire experience on the phone with them today has got to be the worst customer service I have ever had. I'm still waiting for that manager's phone call!

Scammed by a sales rep for a "free" first month's service with free install and discounted monthly charges. AT&T set up service, then demanded payment for first month at a much higher rate than agreed to boot, and as a final slap in the face, used a debit card that was given for credit checking purposes to bill me!

Contacted via phone led to nothing but run around, long waits, hang ups, and wasted time.

I should've known because I've dealt with AT&T before and not had a pleasant experience. I got a home line so I could work from home and start a home business. I got business cards made up the whole nine yards. My plan was supposed to be only $59.00, a flat rate a month. I know there are taxes and all, but when I got my very first bill it was $117.00! So, I had to call them and ask them to walk me through it methodically. Still, I couldn't quite understand but paid it anyway because I had a business to run. My next bill went up to about $250.00! I had to call them again to understand what the ** was going on! So, they temporarily cut me off.

I was saving to pay it so I can get back into business and they sent me a bill a month later for $490.00! And a day later, I got a letter from collection agency. So, I called them again and demanded that they send me an itemized bill so I can clearly see what they're charging me for. He said he could send me the last 3 bills. But if I wanted my same phone number, I would have to cough up $390.00. I thought I was going crazy. Long distance was free except for international, so what are they charging me for. I think someone should investigate them. Now that I saw everyone else's complaint, I know that I'm not alone.

Due to a relocation with our company, we had to change cell companies due to coverage issues. We had been with AT&T for over 18 years total. There had been no issues during that time. However, when we cancelled, they sent us a bill, charging fees for early termination on the main line, the 2nd line which I will mention we still have in use under my name with my son and daughter using alternate numbers. They are also charging fees for time not used which was explained over and again to the rep on the phone, all to no avail. There was no contract signed at any time. The expiration of availability to file against patrons of any early fees for cancelling due to purchase of smart phone is 90 days which expired Sept 2011.

My phone was extra high this month so I called AT&T and they explained to me that the subscription that was charged was credited to me last month. But for the new bill, the charges were reversed somehow so now my bill is $294 and there was nothing they could do about it! I spoke to a supervisor named Kimberly. The phone got disconnected and she never bothered to call back!

I called ATT to try for the 6th time to have my TV and internet fixed and to ask why when I paid my bill, it said past due. I found out for that for the last three months, I've been charged a late fee. I looked through my bank statements and I've paid my bill around the same time for the last 3 years. I stayed on the phone for around 3 hours, and spoke and got transferred 9 times. I finally spoke to Mrs. ** in Bill Receiving and asked for a supervisor and she hung up on me. I called back and spent another 30 minutes trying to cancel my service and still have not gotten it resolved.

I've made numerous calls over 6 weeks, with no resolution. When I went to an AT&T Store to pay my bill, the payment computer ignored/had not been updated with my new balance, and claimed I owed the entire disputed amount. I then learned that the store clerk's computer stated the resolved amount, but it was not "store policy" to give me a print out as a written record. When I insisted on a written record, the store manager threatened me physically. I called 911, and a policeman showed up, and the store accepted the resolved amount, and gave me a receipt stating "paid in full" and signed by the manager. Here are my recommendations for Resolving Billing Disputes with AT&T:

Pray, have patience, and persevere.

The terrible service prompted us to cancel our service contract with AT&T last January (1/11). We called to cancel, and were told that we were successful in doing so, without any disconnection fee.This was granted, because their records indicated a string of monthly calls to AT&T, complaining about repeated billing errors. After hearing nothing for 11 months we received a letter in December from a billing company demanding $127.95 for a disconnection fee. We contacted the billing company, and they referred us to AT&T.

Multiple calls have been made to AT&T, but no success has been achieved. We've been hung-up on repeatedly when requesting a supervisor, or placed into mailboxes, some full and others, where a message could be left. No calls are ever returned. What kind of a way is this to run a company? All these billing errors lead one to conclude that it isn't an accident. We wonder how many others have experienced similar problems, cancelled due to poor service, and many months later received a bill for disconnection charges. There outta be a law preventing such travesties. I still haven't gotten any resolution as of today, 12/29/11.

Continued problems getting a hold of customer service. I have now been on hold for 20 minutes to complain about a billing and find out why our previous billing for ** is higher than the monthly bill and this number was no longer needed. It was a business line and we changed to a residential line to cut cost. Another problem is our new phone line was billed for $190.86 in which we should be getting a credit for the hook up service due to the fact that the service man hooked up wrong line and we went for almost a week without service. Please take care of this and call me or email me at **.

I took AT&T to Small Claims Court. I won a judgment for damages on a television during a U-Verse installation. However, the judgment was awarded in August. I have been unable to reach any department or individual who will accept responsibility or knows whom to contact to have this judgment satisfied. This is outrageous. The California PUC does not have jurisdiction. I cannot afford an attorney to go on this merry-go-round so I am seeking other governmental agencies to assist.

My 10 year old made long distance calls. AT&T is charging me $764. They took all this to dispute and it wasn't approved. They promised me I will only pay $179 since they didn't approve it. They are taking me to collection. Back in April or May, I called and asked I only wanted local service. I thought I only had local service. I told them I can't pay the whole amount and I can only make $10.00 a month payments.

I have been going around and around every month since October on the AT&T "defraud the customer non-service phone carousel." It has been 3 months now. I got different stories every time. I was called by U-verse in October and agreed to go with phone and internet for $70 per month. My first bill was over $250.00.

I have called every month, and AT&T continues to do everything they can to avoid serving their customers. Just last month(November), I called about my $100+ bill.The guy said he would remove an amount from my bill and that I pay the difference. I followed his instructions, and my December bill shows up with the difference as an "overdue amount." The bill is well in excess of $100. and nobody at AT&T will help.

When they came to connect U-verse, two guys were here for several hours. My son watched as they finally cut all 3 ground lines to our house and left. My wife and I are both diabetic and had no phone, internet or anything until 8:30pm that night when a lady came and admitted that they had cut everything and done nothing. That was my first experience, and it has gone downhill from there.

Yesterday(December 22), I started at 3 pm. Finally at 3:15pm (after the robot carousel that does nothing but delay the caller), Grace said, "I am having an executive call you in the next 2 hours." Nobody ever called at all! AT&T has become the nightmare they used to be when I left them for lack of service.

I am preparing all of my recordings and records for the news media where I have many friends. I will also contact the Attorney General of Texas about their blatant fraud. They lie, cheat, steal, and misrepresent their services and billing. All the while, they ignore their customers. This is the absolute worst service I have ever had from any company in my 61 years. It's true, folks. These corporations have all the rights, and we have none. I put "one star"on the rating. It should be zero stars, but the system won't allow it.

My phone bill has gone up the last two months by triple the amount. I called the company and they could not tell me why. They said that one night my internet was shut off for two hours until payment was made that day. There was no payment made because it was already made on auto pay. I had one payment rejected a couple days ago because I was not yet paid. Then they said I have to pay now to keep internet and phone on. They said I can only make a cash payment, and there is no AT&T dealer in this area. Also I only had that payment rejected and why can't they take a payment from the same account now that I have been paid and also it is a debit card.

They are going to shut off my service for being three days late, and they want only a cash payment with no AT&T place to pay in my town. Also they still cannot tell me why my bill went from $49 a month to $132, then the last one being $156. I talked to three departments and no department could tell me why my bill was that high. They only told me that I had to pay it, and I had to pay it today. Also they told me it had to be paid in cash.

I have a basic phone service and a few a months ago, an unauthorized AT&T long distance charge started showing up on my statement. At the time, I went head and paid it. After about 3 months, I called and had it cancelled. I just received my statement and was charged for changing LDS and a local toll service.

AT&T suddenly tells me that I owe them $200. From the beginning, their bills have been variable for no logical reason. I was lied to about the costs when I signed up in November 2009. This is a common complaint. AT&T misapplied a payment that was directed to my new account. It was applied to my older AT&T account. I was first told that the payment still showed at the old account. I have been told that the credits went to the old account, the new account and everything in between. AT&T does not know what they are doing.

AT&T insists that they made three credits to my account for $100 each, but cannot account for my payments that I made to to them. I can't read the A&TT bills, AT&T personnel can't read the AT&T bills. No one can figure out an AT&T bill. I want a full accounting, by calendar month, of my bills, what I paid, and what went on. I do not believe that I owe AT&T $200 and their own person said the same. I am upset, feel threatened and feel that I am being strong armed for AT&T's mistakes, bizarre billing charges and inexplicable billing errors. I cannot afford to suddenly come up with $200 to pay off this, especially since AT&T cannot explain the problems with their billing errors.

I compared the prices between AT&T and Comcast. I decided to switch my internet and TV service to AT&T. The rep told me $57.99 that includes the taxes. She also promised for no installation fee, activation fee, cancellation fee or any other fee. My first month bill came as $172. I called the rep and I was only able to drop the price to $69.99 and that was for one month only. She said, "I can't do it again, you will pay the regular price." I contacted (e-mailed) the person I dealt at the first place, she said, "I will fix the problem, don't worry." She said that literally three times. I finally spoke to her on the phone and recorded this conversation on my MP3 player as an evidence. She was saying that I was going to pay the promised amount but nothing was changing.

She has never contacted me on time until I started to say, "I am cancelling my account and I will contact the CEO of the company." Finally, I got so pissed off and tired of these games, I wrote six different letters to the top people in the company including the CEO, CFO, VP, etc. I received a phone call from some *** lady. She said, "All I can do is $57.99 plus, the taxes." Basically, she was still denying the whole thing. And she added saying "this is a promotion only, I will need to make the regular charges apply after six months." I asked for their legal department's number, as I wanted to escalate it to my attorney. I repeated myself saying, "Listen, your rep is emailing me with all this *** stories. Moreover, I recorded this conversation and I have the full evidence and you are still telling me I will pay something different than what she said?" And the answer was, "I can't do anything else." I said "Okay, thanks. I am letting the attorney to be involved."

Five minutes later, some other AT&T associate called from retention department. She said, "oh, I will give you credit, so your bill will be what you were promised but you will pay the regular fees after six months." What can I say more? AT&T is a company that I will never ever deal in my life again. I called them, received a price offer for both internet and TV service, was told $57.99 monthly without any promotion, period or any installation fees, Bill came as $172, called them, they dropped the bill to $69.99 for only one month, I wrote letters to CEO's, CFO's and VP's. Now (after all this headache), I am going to pay $57.99 monthly and I have to switch back to Comcast in 6 months as they won't honor what was promised.

What really sad is that the e-mails I have from their representative and also the conversation I recorded on my MP3 player (Oh yes, I did record it, because I knew they were going to lie to keep you on board) did not help me to defend my rights. I hate AT&T so badly, I wish I had a good attorney and put these people in trouble. Please make sure you have some sort of evidence when you talk to a sales rep on the phone as they are good in lying.

My name is Phyllis **, a retiree of AT&T and I continue to have problems with AT&T billing and services monthly. I spend numerous hours monthly just trying to get my bills corrected and services properly rendered. Most recently, I have had U-verse internet problems for over a month. I pay monthly for Connect Tech services and have been served by the technicians who work for AT&T. I had a recurring problem with my internet not being able to boot up on some icons. I was told by the technicians that the problem could be fixed but I would loose all of my data on my computer. I was advised to take my computer to a computer store (the suggestion was Best Buy or Staples) and advise them that I needed to have my data backed up. Once this was done, I was advised to call them back and they would be able to fix my problem.

I did just as I was advised to do. I took my computer to Best Buy and requested the data back up. Upon completion of the data back up, I contacted AT&T Connect Tech for the completion of the repair with no avail. I later learned that my Microsoft Office was also removed with the back up. I was then advised by AT&T that it was a part of "sweeping my computer" and it would have to be reinstalled. But they could not do it. Since the Microsoft Office software was put on by a previous employer, I had to make the purchase for the download. I purchased Microsoft Office 2010 as was previously installed on my computer for $99.95 and attempted to download the software unsuccessfully. I then contacted Microsoft who assisted me and was told that my Windows Installer had been removed from my computer preventing the download and was the nature of my problem.

I spent $154.54 with Best Buy and $99.95 for Microsoft Office 2010 for no reason at all. AT&T's technicians were the only ones who worked on my computer and advised me to follow the instructions for repair. I pay them monthly and for what? I believe that they created the problem and I want my money refunded. They should have been knowledgeable enough to know that the problem was my operating system and I could have contact Microsoft initially and saved $200 plus. Since then, I have been on the phone with AT&T speaking to this one and that one, transferred here and there and no one seems to be able to help me. Just today alone, I contacted AT&T at 9:17 am and completed the run around at 1:19 pm. My problem is still a mute point and I can't get to a claims department to be reimbursed.

I have been referred from ** to ** back to **; I was then transferred to ** and then to **; I was then transferred to ** and **. I have spoken with Bill, Sam, Chanell, Renita (ID number **) and many other useless employees. One employee, in the midst of transferring me, said he was on hold with the distant department but he couldn't hold any longer. So, I would have to call back later. What kind of customer service is this? I retired from AT&T but most of my time was with Southern Bell and BellSouth then AT&T. Things have certainly changed since those days. Heads would have rolled if a customer experienced such service. Unfortunately, I am not getting anywhere with this problem by phone but I need to file a claim for reimbursement of funds spent erroneously, so I am soliciting your assistance. I have included my contact information below. Please help me! I'm out of $254.49 without a cause.

I am writing this letter to you to inform you of the continuing errors I have had with the billing at your company since March 2011. I have tried to resolve these problems through your customer service and accounting department which totals over 15 calls. Unfortunately, I am left with little recourse, than to contact you with hopes that some final resolution can be made. In March of 2011, I switched over to AT&T to save money on the $19.95 (no contract needed) promotion for the first 6 months of home DSL service. In addition to this service, I was informed that I had to, in addition, purchase your AT&T modem, for around $100.00, in order to get your DSL service. I figured spending that money was okay, since I would recover it in my savings with your $19.95 promotion rate.

Since that time, I have yet to have a bill that reflects your promotion that I was stated over the phone, when I signed up, and switched over to your service. Although I was told by the customer service reps month after month that my bill would be adjusted for the next billing cycle, it never was. On each occasion after phoning AT&T and speaking with someone, I have paid my bill which was more than double the amount that I agreed to pay at the very beginning. In fact, the only option that your reps have offered me was to pay exorbitant amount of fees to cancel, or keep paying the inflated cost.

To be clear, I did not, and would not have signed up for a $50 per month internet service, since I already had service and all the equipment I needed. As a last resort, I am asking that you review and adjust my bill to what I was first quoted, and happily agreed to pay back in March 2011. I have been patient with your company even though they threatened to send me to collections, even though your customer service rep told me that I had a zero balance at the time of cancellation, on 11/2/11.

I take my financial obligations seriously, and I don't appreciate being threatened in this way, by a company that would not honor the rates promised and advertised, to their customer. I have never paid a bill past due with your company, unless I was directed by a customer service rep not to, or to pay a lesser amount. I have held up my end of your obligation, but in lieu of you failing to do as you promise, I have canceled my service with your company, and have had a lot of money go to waste.

I am writing this letter regarding a request for a review of my account to be taken. If possible, as I have been told, my bill would be adjusted multiple times by your customer service reps. I insist that I be reimbursed of the over payments for the first 6 months. Furthermore, I was recently informed that my credit may have been put in jeopardy, due to your company's erroneous practices. I hope this is not the case. I once again have been patient to an extraordinary degree with AT&T. I have done every thing I was instructed, but you have not. I humbly ask that someone review and repair this damage and mistake. I expect action to be taken immediately.

I received an offer from AT&T for a free phone with the activation of a new line and 2 year contract. I currently have 3 lines on my account and one of the line is not in use and has never been in use. I had accidentally opened up another account last year and when I went into the store. The sales rep told me she would merge the line to my initial account so that I would not have to pay the termination fee. She told me that all I would be paying was $9.99 a month for the extra line. Fine.

The other day they sent me this offer for the phone. So, I called them to see if can extend the current contract for the phone which would mean that now I would be with them for 3 years and I would also have to purchase a data plan because its a smartphone. The sales rep told me they could not do it because I wasn't due for an upgrade on that line until Sept 2012. Now my problem is that I am already paying for a line not in use, and online that same phone is $19.99 with a 2yr contract. I explained to the rep that I was even willing to pay the $19.99 for the phone with the two year contract. She then continued to explain to me that the only way I could get a phone for that line was to buy a phone at full price. Now the range in price for all phones is $349.00 and better.

I'm definitely not willing to pay that price for a phone on a line that I am already in contract with and paying for monthly. Its totally unfair that I am paying for a service that I cant use and I have to continue paying for it. Then if I want to use it I have to pay that much money for a phone and the data package that I would have to get to maintain the phone. I think AT*T could have honored their offer to me or accepted my offer to pay for the phone because in either way its a win win situation for them.

As for now I am stuck paying for the service and can't even use it until that contract is up in a year. If I want there offer for the free phone, I would have to open up a fourth line and then pay for the package and still pay for the 3rd line that is not in use. How is that fair? I pay my bill every month and for the most part I am happy with AT&T. But just by them not even trying to work something out with me make me question whether I will stay with them when all of my contracts are up. Extortion is what it is and they really are wrong for this. No matter which option we could have went with they are and would have definitely benefited from.

I had AT&T service for my business with one year contract. Three months to the end of the contract I had contacted AT&T and to enquire about canceling my service for intermittent service that AT&T would not fix. I was told it would cost me more money to cancel. I was advised to keep the service and give AT&T two month notice pay to the end, which I did. AT&T canceled the service at the end of the two month notice. The final bill was sent to me and I paid it off. Soon after, AT&T sent me a $1000 plus bill with no explanation. And I called customer service with no answer. Now the money went to collection and I need ** finding solutions to this.

I agreed to pay $50.00 a month excluding taxes. My bill jumped to 88 a month. This was not the agreement. I talked to three different reps with no one making sense. I will admit being late. I am accustomed to paper bills not e-bills. I have no problem paying late fees.

I have been a customer with AT&T for over ten years. I have always paid all my bills on time and my bills have always equaled up to at least two hundred a month. However, due to leaving the country and having no coverage in the area I am moving to, I called AT&T to cancel my contract and then sending me an early termination cancellation fee of $265. However, I understand where AT&T feels as though I am ending the contract early and that I must pay a fee for this, but $265 really? I asked it to be reduced or completely taken out and they would not even work with me. But when it is time to pay them and be a longterm customer, they treated me differently.

I have been a long time AT&T cell service user with very good results. I assumed it would be a simple process to set up DSL at my home. I called AT&T and ordered DSL service for my new home. I got the number online at the AT&T website. After a 2-hour phone conversation, I was told that someone would meet me at my home that next week between the hours of 10 and 2 to hook my services up. I took off work only to find that no person showed up. I contacted AT&T regarding the missed appointment; after much time waiting to reach a person I finally did. They had no record of my appointment. I decided to forget about utilizing AT&T.

Several weeks later I receive a bill for internet services that I never received. I contacted AT&T with much difficulty reaching someone. I explained what happened with the initial appointment and informed them I never received services. They talked me into trying again with services. The very nice man also informs me that I needed a modem and asked if I receive one from them. I never received equipment. He said I should have received equipment. I could also buy a modem or because of my trouble he would give me one free. At that time I declined the services. I informed him that because of all of the trouble I have had, I did not want services.

I then received a letter from a collection company. I contacted that company who tells me I have to go online and write a dispute, which I did. They were to let me know about the outcome. I received no response. I now receive another collection letter from another company. I contact them. They tell me I have to contact AT&T. After two afternoons, 4 1/2 hours on the phone with 12 different people transferring me to 5 different departments with very long waits and getting cut off twice and explaining my story 3 different times, I reach a lady who says she can help me to make my account a zero balance.

She then wants to ask me if I was pleased with the service that I received that day. I explained that she had been very nice and if she really has the authority to remove these charges and send me a zero balance then, yes I am. I also said that I really had little faith that she would really do what she said because each of the other people assured they were getting me to the correct place and did not. The over-all service that AT&T has provided regarding this matter was terrible! There has to be a better way to ensure that their systems that are in place and working. The employees need to be trained to get the customer to the appropriate department. I thought it may have been a one-time thing at first but every time I have dealt with AT&T the same problem occurs.

I hope someone from this company will take ownership in making sure that a customer receives the correct information and they need to resolve any issues or concerns. I felt much anger during this whole process! I will wait and see if I receive a statement with a zero balance. I am not sure if anyone will really read this comment. I can only hope that no one else will have the same trouble I have had.

I understand that Michigan Bell is no longer an operating entity as a telephone service provider in Michigan, however, the transfer of consumer information and regulatory service, is provided under either AT&T or SBC Global phone service for Michigan. During the 80's a relative of mine was not able to pay their phone bill. At my age as a young teenager, I was asked by an adult relative for my social security number. I had no idea at this age of the circumstances that I was allowing myself to be placed in. To this day, the adult relative retains the same phone number, and believe its under my social security number.

The consequences of this resulted in continued use of my social security number for various support and financial services, not just for the phone. The adult, to save face from the notion and claims that I have made regarding identity theft, no longer respectively in public acknowledges me by my first, birth right, given name. The adult has retained control over my financials by this use, with regard to ownership of anything, goods or service; which includes medical care to transportation. Surely, I tried to contact the telephone service providers to remit to them this information, having made out police reports, and alerting the credit bureaus, but to no avail has this situation been resolved.

Every few months, I get a letter from the following collection agency Asset Acceptance, LLC telling me to settle a debt of over $500.00 for $100.00. I have never had AT&T but this company continues to contact me by mail stating that I had an account that I have never had. They then mentioned previous addresses as if that means something. Meanwhile, they cannot say whether or not if I had a modem because at the time wireless was not available. I contacted AT&T and they acted like they have never heard of my account, yet I continue to be billed and told that if I pay, I will have a zero balance on my "fake" account that I have never had with AT&T.

I have a sister and a very good friend that ordered home phone service from AT&T. They both told me similar stories. Their phones never worked and when they cancelled, were treated very rudely. Then on top of that, they were billed for something they never got. After refusing to pay as a matter of principle, their accounts were turned over to collections. Now their credit is ruined and they get harassing calls. Both of these people are disabled and don't deserve or need this kind of abuse. I look out for them and this the reason for this complaint. One is my sister and the other I met while at a homeless shelter. My friend left with a baby that was born while at the shelter. At her new residence, she tried to get a home phone and AT&T added to her struggles.

I was okay with my AT&T provider, until I found that I could save money. That's when I called Cincinnati Bell to make the change. Cincinnati Bell told me they will pay off my old contract with AT&T, and told me it will be cheaper with the bundle. Well, it never happened. I need help out of this new contract. I paid these outrageous bills, which was not bundled.

No stars. I moved from one location in Frankfort to another in mid-November 2010. While changing the landline service, the representative offered a $19.95 rate for six months on my DSL. I switched from my old company, thinking this discount ($39.95-$20.00 = 19.95) would be worthwhile. The first bill came with the full charge $39.95. I called and was told this would happen for the first three months, then I would be rebated the difference. I did not like this but agreed. I called the second month, third month up to sixth month. Each time, I was told there were no comments saying I had called before. It is hardly worth fighting, but AT&T will not get any kudos from me.

I ordered Internet service and land phone from AT&T for my new home in March 2011. From then on, I started having problems with their billing errors: billing for service not received, for unknown reasons, for wrong account number, etc. Every time I call them, I was always transferred from one person to the other. None of them could fix it nor give me acceptable explanations. Each call lasts about one hour with rude and incompetent customer service. I was frustrated with them. The last bill was $297.65 (7 June 11) including a charge of $135 for an early termination fee.

We cancelled our combined U-Verse/internet/service with AT&T on 11/7/2011 (technically we had our new service start on 11/5/2011, which was a Saturday) after a two year contract; but I kept cell phone on (with a new contract). I called to find out if there was any type of 'refund' due, because we had just paid our bill on 11/2/2011, and was told that: a) we still owed $200, b) I lived in California (I live in Ohio) and c) certain 'credits' were applied to my cell phone charges, which reduced my payment (by $18).

When I called again, they said to just 'disregard' the California charges, but a variation of my name (and therefore my SSN) is associated with that service, because that bill comes to my address. I know that AT&T pro-rates their bills, so I always paid a month behind--however, we had a half hour 'shut off' (never been shut off in two years) in September of 2011, and I instantly paid the bill up to current in the amount of, 'surprise' ,$200.

I then paid a total of $256.91 (partially on 10/17 and the rest on 11/2), which I found out included hidden fees of $30 each, for the restoration of our U-Verse service, and internet service. I was floored. I had spoke to four different representatives, who couldn't explain why I was being billed from California, but to just 'ignore' it, and that even though I paid twice in September, and only had the service through November, I still owe them another $200. They're not getting it. The only amount we would 'possibly' owe would be from November 3-November 7 (though, I am getting a bill that states I owe through December 8, 2011). I absolutely hate AT&T. I am sorry that I still have a cellphone with them, which will probably come with about $60 in 'fees'. Be careful with their promos. I signed up, and our bill increased about $20-$30 every month, until I could get out of the ridiculous 2 year contract. Did I mention I hate AT&T?

I have been without incoming service for five days and it's not because of my bill. I pay on time and don't carry a balance. The incompetence of the workers who have handled my problem have made my problem seem unsolvable. Customer service agents says that it's the Repair Service Bureau and the Repair Service says it's the office. To top it off, every other agent I spoke with was rude and snappy.

To add insult to injury, all my relatives who called me during the Thanksgiving Holiday were treated to a message informing them that my service was disconnected. Thanks a lot AT&T. Needless to say, I am very dissatisfied with the service I was given and the customer service was awful. Kudos to Leann for doing her job; what a novel idea of someone doing their job. Leann in Nashville took the time to go the extra mile and got my service back on. It took her twenty minutes with me on the phone to get my service straighten out.

I am so frustrated by this matter and I want to cut off my nose to spite my face and cancel my service with AT&T. Right now, the inconvenience would be too great, but I look to the day when I can get rid of AT&T. It is absolutely unacceptable for a twenty-minute problem to be mishandled for five days. If you don't pay your bill on time, they want to charge you a fee. What recourse do we have when they do not give the consumer their money's worth? I got a lot of embarrassment, inconvenience and frustration. I had spoken with ten to fifteen people to get this solved. The time spent on the phone with rude agents was extensive.

Now that it's fix and in only twenty minutes, I am angry enough to bite a nail in two. Something must be done. I feel helpless and that intensifies my frustration. I feel surely misused with no way out and I still have to pay my bill.

I received a call from AT&T calling to sell me on one of your packages. His name was John and he called me on 11/26/11 at 4:42pm. I explained to him that I didn't have AT&T as my telephone carrier. He told me that he didn't care and hung-up on me. Is this the service I would receive from customer services if I were with AT&T? I hope not.

I called AT&T to tell them my internet service was very slow they never mentioned to me they had a faster new modem. I have the 2Wire modem which they don't use anymore. I have been with AT&T for seven years. I have Comcast cable because DirecTV was awful. When it rains, there's no cable. We live in Miami and we get six months of rain & storms. Comcast called me and offered me faster internet service.

I called AT&T first and the customer service rep told me to disconnect my service if I wasn't pleased and I did. Once I went to Comcast, they have a refurbished router that is a nightmare. Me and my husband have our own business online and my twelve-year-old daughter goes to school online so we need the internet. I wasn't getting the internet properly and told them I never had that problem wit AT&T and I was going back to AT&T.

I called to restore my service & found out there is a better, faster modem now and I have to pay $100 for the modem and $39 for installation. I really feel ripped off. I only switched to Comcast because AT&T was too slow and I had no idea there was a faster service.

AT&T is trying to double-bill me, when I never missed a payment. This all started when I disconnected my home service.

I canceled my service and then I get a bill like the service has never been canceled. I have tried calling but the just put me on hold for 20 minutes at a time.

We dropped our service with AT&T on June 4th. I thought I paid the final bill on July 21. They kept sending me a bill for $190. I would call and they would say my account is all paid up. This continued I think two times. Every time they say my bill was paid in full. We thought it was a scam, or revenge for cancellation. Then a collection agency called saying we owed $225.

He finally had the information saying that the amount was for our other account. We did not have two accounts. When AT&T bought Alltel, they created us an account, which is not linked to the new account, and we cannot pay over the phone. The representatives don't even know it's there. I did call AT&T and pay a credit of $190, even though we don't have service. I filed a dispute with the collections company, and a complaint with the ND attorney general.

This has been a nightmare for me. My phone was stolen and because I thought I lost it my home, I call and reported the phone was lost when it was stolen. AT&T is saying I am responsible for charge of $1000. I have been with AT&T since 2007. I talk with a representative last night, they told me I had to pay.

I am going to write everyone I can about this incident. I feel AT&T have treated us unfairly. We are over 55 on a fix income, my last phone bill was $50.00. I would never make charge on my bill for this amount. I feel if that know we did not make the call, we should not be responsible for paying for call by someone who stole our phone. I already feel bad about the stolen phone, now this. I guess that I can send to credit bureau, and go prepaid. We can't pay this bill. I ask for help from any one that can help me resolve this matter thank you.

AT&T canceled DSL service in my neighborhood. AT&T then switched me to U-verse for the same price of $19.95 a month for one year. This was done over the phone in good faith with AT&T representative. I received new equipment and service was switched over successfully on Aug. 12, 2011.

They continually bill me $ 38.00 a month. I have called, perhaps for 15 times, and AT&T said they will "pro-bill" for three months and then bill would reflect normal $19.95 charges. They are very devious and show little to no respect to resolve this issue.

On or about Oct 19th, 2011, I received an email message from AT&T advising that my bill was ready for review. The email advised that my bill was for $124.69. As I believed the amount to be excessive, I phoned customer service immediately. The customer service representative recognized my issues and gave me an adjustment of $35 and change in my favor. It was my understanding that everything was taken care of. On November 11th, 2011, I got an email from my bank card issuer advising that AT&T had just placed a charge that was pending in the sum of $124.69. I immediately phoned AT&T's customer service department. I spoke to three different people before reaching a woman by the name of Rebecca Ortega. She researched the issue and again, made the requisite adjustments. I was told that the pending charge was being reversed and would not complete thus would not be finalized. I was told that the correct amount owed, $88.78 would be processed. Two days later, my card issuer sent me an email advising that both the $124.69 and the $88.78 had been finalized and paid to AT&T.

I have been a customer of AT & T nearly 4 years. Today, I come to AT&T store to enter the IMEI number iphoneku. I served with men named Troy ***, without my permission he replaced an existing data plan in my account. He changed from $15 to $25. When finished, he will not give me a receipt until I asked him. Finally, after I checked my receipt that, I know he changed without my knowledge.

After that I asked him, why did you change the data plan without my permission. After that he was angry and spoke he could replace it. I spoke to him, why are you angry, this is your fault. After this he answered, I am angry because you lots of questions. Long story short, I asked to speak with the manager. The manager defended him until I get home. From now on, I will never come again to that place. They are only good when you want to buy or open a new account but for the service benar2 sickening

I cancelled my service with AT&T when service changed from Alltel, as I had very limited service. I did this within the 30 day grace period. I was then charged for phones that had been returned, cancellation of a contract that I never had, and for service after cancellation. The bill was finally resolved with a significant reduction in the amount owed. In the meantime while I was trying to get this resolved I was turned in to a collection agency since I would not pay the outrageous amount that they were billing me for.

The collection agency has since been harassing me. First, they were sending collection notices that were never for the same amount (just as AT&T did). Then they started calling my cell phone, my work phone, now they have my daughter's phone number and are harassing her. It was not my fault that AT&T over charged me, furthermore I am not going to pay service charges to a collection agency when AT&T clearly was at fault for inaccurate charges to my phone bill.

They deducted $210 from my account for my Oct. phone bill. After talking to at least 3 representatives and 3 supervisors and 3 disconnects, I thought this was straightened out. My bill is actually $69 and they would not refund the money to my acct. They are going to credit my acct. I can't afford this and now they are telling me that the same thing may happen again next month. The stress of dealing with AT&T is unbelievable. They are constantly charging me separate long distance when I have been on the same calling program for 8 years. They added services that I didn't ask for & are constantly treating me like a new customer. Every representative assures me that this will be taken care of & it isn't. I am 79 years old and my husband is 81. We can hardly handle the stress of dealing with this company.

On my last telephone conversation months ago, I told ATT that I did not want to have them as my long distance carrier and to take them off. Yesterday, I found out that they are still my carrier and have been charging me $5 including taxes every month. They also stopped sending me paper statements so I had no notice of this increase. I paid my bill with Discover so that is why I called them to ask them to itemize how much I was being charged every month.

Both the customer service person and her supervisor would not take off all the previous charges for the long distance billing service. Of course, I told them I don't make any long distance calls so I did not need their long distance services, hence why I originally told their representative to take it off.

If I could rate ATT with (-) stars, I would. We have been a customer for about 10 years and me, even before that. I have 4 iPhones on my account and an additional line so 5 lines in total. We pay over $260/month. Not only has our billing been wrong for months but at the end of our contract, we are now facing no service. We have dropped after dropped calls. I started taking screen shots of the dropped calls and will start up again. I pay a lot of money each month for lagging service to no service at all. They have a terrible customer service. The representatives lie to you when you call and et cetera.

We are faced with an iPhone that broke at the charging pc. We took it into Apple and they said that it cannot be fixed. So I called AT&T and asked if there is anything that they can do. I finally spoke to a customer service manager and he promised me all sorts of stuff since we are long term customers but he has to call me back because he needs to speak with a manager and they are in a meeting. So he said that he will call me in 1 hour. Well, 34 hours later, I called back and I was treated without doubt the worst I probably have been in a long time. Now, the notes from the other manager are gone and they cannot call him to see what he promised me.

Bottom line is, there is nothing they can do for a customer that spends a lot of money a month. We must be too small for them to care about. I asked for a complaint number or address but he said that there wasn't one. I asked for the address of their corporate office but he said that they don't have one. They have representatives that lie to the customers just to get us off the phone and wait for us to call back in and start all over again. Criston was very rude and he slurred so bad that you could not understand him. He just kept putting me on hold and now I know, they are hoping that I would hang up. But nope! For almost 2 hours, I stayed on line. This was so poor of AT&T. They wonder why their popularity is going down. They trick their customers into 2-year contracts and then laugh in their face when you need help! I really hope they learn their lesson and unfortunately, the pocket book is the only thing that will get their attention.

No stars! I was offered a great deal to pkg uverse/cell phone & it's been a nightmare! I get billed from every angle, not what was offered to me, even though I have a name & I.D. number! Very bad service and very dishonest! I had the district manager here 3 times & tech here 9 times due to AT&T bad hook-up & service and cancelled finally, getting billed wrongly and hugely!

I have 2 outstanding bills from AT&T, not one! They are billing me in advance, even though I cancelled their horrible service. I spoke with the Supervisor and he did not care to help! It's a horrible service from the start and a real nightmare!

I have been trying since August to get this mess cleared up. I ordered U-verse internet and cancelled DSL. At home my home U-verse has no home phone service, so I had U-verse with regular home phone. I paid $160.00 fees for hookup and the first month. In September, I decided I'll no longer use my home phone. The man cancelled my home phone right there but instead of cancelling my old account, he wrote a whole new account. Now, I am being charged for one account with home phone service as well as the new account without home service.

Now, I am being threatened with disconnection for refusing to pay the the old account. One of the billing supervisors told me himself that it would be closed! I have sent several letters, emails, hours and hours on the phone. I was promised by their customer service here that I would get a call but nothing came! I am not paying for 2 bills!! Today, I filed a complain with the Better Business Bureau, contacted a lawyer last week, and through local news. It's not a hard concept, a child could figure out if you write a customer a new account then close the old one. I am on disability and I have one internet, not two! I want the old account closed now! It isn't a hard concept close a customers old account before you open a new one. I swear the right hand doesn't know what the left is doing in the company.

Early in 2010, when AT&T took over Bellsouth in the Fairmont N.C.Roberson County area, Mae ** and her neighbors Deanna & Daren ** were slammed with services that they never consented to, and were charged money for these services. The service that I am referring to is, phone call answering. This caused my mother's home answering machine not to work, and also made her believe that her answering machine was broken. She ended up giving it away, and purchasing a new one.

It was through my investigation, that I discovered that AT&T had applied their answering service to my mother's phone service **, without her knowledge. My mother is 83 years old, her name is Mae ** she lives at ** Fairmont N.C. I William Aron **, her son who lives at ** Providence R.I. 02908 I was totally outraged, when I discovered what AT&T had done to an 83 year old woman living alone, without her knowledge or consent. My mother has not been able to receive any of her messages since last March, and I did not find out what was wrong until September 24, 2010, when I visited and was able to investigate what was wrong.

I also had conversations with my mother's neighbors Deanna & Daren ** of **, and discovered that AT&T had done the same thing to their phone lines with out their consent, and in addition to that made their private numbers public. The ** also thought that their answering machine was broken, and also purchased a new one. There were no refunds given back to the people that these services were forced upon. Also Deanna & Daren ** private numbers were made public against their will they feel extreme violated by AT&T, so do I, and my mother as well.

I spent approximately 8 hours on the phone dealing with the animated phone system attempting to speak to a customer service representatives. At least 15 times contact was lost during this process of dealing with automation. Several times, customer service representatives hung up on me before I could get one word out about my mother's ongoing problem with the phone that existed for over 6 months. AT&T customer service has been extremely insensitive and uncooperative in these issues with their customers, not entirely the fault of AT&T customer service, but the fault of management policies.

When I expressed that I wanted my mother to be refunded for this service to AT&T customer service, their response was that they only refund the last sis weeks. That is unacceptable these people should be refunded for the total time that this service was imposed upon them. Deanna & Daren ** were damaged more than my mother was, because their 3 private numbers were made public. How will AT&T compensate them for the loss of their privacy? I am outraged. These people were totally violated by AT&T.

I got to say, since they have Direct TV, I am going elsewhere. I am already sick and tired of that company along with AT&T's billing policies. Those two companies have charged me outrageous amounts of money just to have Direct TV, a cellphone, and U-Verse, whatever the ** that is, and bundled billing.

bundling my bill. Convenience my **! I have been calling them two to three times a month and spending anywhere from one hour to four hours at a time on the phone with AT&T, yet no one knows anything about my bill.

Bundled billing is a real big laugh because I have to talk to a different person to get my bill fixed. With billing issues, not to mention getting hung-up on and tossed around like an old shoe, and being put on hold while arguing with them that I paid my bill even though I have the receipts to prove that I paid my bill, they still do not care to hear about my problems. What are you are going to do when the rich, comprised of one percent of the entire population, seem to be running this country and they are right, while the customer is always wrong. How fair is this world, I have to ask you?

It's been extremely frustrating and I've wasted too many minutes learning how to use it. AT&T refused to take it back and exchange it for a simpler model for me to use. I am a senior citizen living on a fixed income and I can't afford this very high maintenance bills. There seem to be hidden perks for which you have to pay for every one of them. All I want is to be able to make and receive phone calls. My cellphone is a necessity, not a media-social instrument. AT&T does not understand that!

Apparently, a change was made either by the old SBC Bellsouth AT&T company or AT&T Corp., and my interstate long distance calls were changed to route through a different carrier, namely AT&T Corp. Up until that time, I received a single bill from AT&T (SBC) that included all my charges for long distance. AT&T Corp. billed me basic rates totaling to $176, where I have unlimited LD under my SBC AT&T account in Georgia.

I have bounced between both Corp. and SBC billing departments for hours now, trying to straighten this out. Corp. insists that they are billing correctly and that SBC routed my calls in error and that they will not credit my account. SBC said that they cannot credit me because Corp. is billing me. This is nuts! I made no changes to my service (been a loyal customer of AT&T since 1999) and no changes to my service.

AT&T Corp. can tell me that something changed in the call routing two months ago (which is the first time I ever received a separate bill from AT&T Corp.). At this time, they are unable to reverse the charges. I spoke to at least two other people in Georgia who have had the exact same problem due to changes that were made without our knowledge or consent. I do not want to have to go to a class action on this but I have no other course of action if this is not resolved.

I've had DSL internet service for at least three years. My daughter wanted internet service placed in her name so we set up a date with a representative. It was cancelled on my bill and my daughter was giving a number to be billed. I have all the confirmation numbers but the problem is I am still being charged for the internet I am not using.

I spoke with a representative today and she informed me that they would have to rewire the house for me to stop receiving a bill. She also told me that I still have a year of service left on my account before it can be cancelled. I was not informed of any of this when the service was changed. The representative I spoke with explained that there was nothing she could do.

I called to inquire about AT&T Triple Play, when they asked for my social to see if I would qualify for the service, which I did. But I specifically told them I was not interested because I was not able to get DIRECTV, and I wanted the Triple Play. Someone set up a phone service in my name, and no one came to my apartment to do insulation or to run phone wires. I started getting bills in the mail, and I constantly called to let them know I have Comcast from April of 2011. I never had and don't want AT&T, and now a creditor is writing to me about a phone I never had. Please help me to resolve this problem.

I spoke with a Charles ** who informed me that I would have to pay the bill for a phone that I never had. This was supposed to be a house phone, and I had Comcast service and still have Comcast service. I'm sure if service is provided to someone, you should have a print out of outgoing and incoming calls.

On July 23, 2011, I called for service as my equipment was not functioning. The service person left and a day later, my service and internet system was not up and running. I called again and requested a second service call, they came out and fixed the problem. I was charged a $55.00 labor fee which is the basis of this complaint. I will not pay this fee as this was AT&T's equipment that malfunctioned.

I purchased an iPhone on 8-12-11 and service. I was told I have 30 days in which I could return the product if I was not satisfied. It's a good product, but not for me. So I returned everything intact on 9-02-11 and at that time, I was refunded for the phone only. On 10-07-11, my Visa was charged $374.86 and until now, I haven't received my money back to my account. I called AT&T, then they told me I have to call another number. I also went back to AT&T where I purchased the phone. I talked and showed all paperwork to the Manager (Dave **/Mililani AT&T location) and he stated after awhile, it was taken care off. This was last Sunday. It is now Saturday, no refund. I did receive a call from AT&T saying that I have a credit, but I have to call another number for reimbursement. I have no product, no services. All I want is my money back.

Let me first start off by saying I never thought I would be so angry with AT&T that I would be writing on a public page about my experience, but here I am.

7 months ago, in March 2011, AT&T offered me a special promotional DSL package for $19.95 a month. It did come with a 12-month contract, but I thought it was a great deal, so I took it. My DSL bill has never once reflected $19.95, and after 7 months now, AT&T said that the problem cannot be fixed. I have called customer service every month for 7 months telling them about my problem, and every month, they would tell me that the problem was resolved.

This month, however, when I made my now monthly phone call to customer service, they told me they can't do anything about the problem. Apparently, my $19.95 promotion was never applied to my account. And finally in August, someone in customer service figured that out and applied the promotion. The promotion in August was not for $19.95 a month however; it was for $29.95 a month. AT&T will not honor the $19.95 promotion and basically told me that there is no proof of this promotion ever existing. I told them that I know they record every conversation they have with people, and they could go back and listen to all the recordings of me. They would see that I did not make this up. AT&T refused to do that.

At this point, with AT&T telling me I have no other option but to pay my bill as is, I asked to cancel the account but have the early termination fee waived, because AT&T never honored the promotion they offered. Surprise, surprise. AT&T refused to waive the fee, so now I am stuck until March with a service I no longer want and a bill I have to pay or else my credit will take a hit.

I have had cell phone service with AT&T for years and never had a problem. I still cannot see how AT&T will not honor a promotion they offered and basically tell me that legally there is nothing I can do to get out of this.

Interestingly, my mom was offered the same exact promotion, and her bills were as messed up as mine. I'm starting to wonder if this problem affected a large number of AT&T customers. And if so, I wonder if a large number of people could do something about it. AT&T has been involved in class action lawsuits before. I just wanted to get some feedback and see if this has happened to anyone else.

In February, AT&T called to renew my contract for three years. I said I wanted to keep the same service I had. We agreed it would still be the same price or lowerI signed the contract . and went on. The next month, my bill was a little different so I called and was told it was because of the contract renewal and it would adjust out the next month. OK. The next month (April), it was fine. Then the May bill came and it was 1 1/2 times higher. So I called again and got a representative (after being transferred several times) who told me that I had changed my plan in April. I informed her that I had not and she said she would credit my account and would return it to the previous terms.

Time goes on and I get my May bill. Surprise, it's over $500 so I called again and got transferred several times again. I was told this time that it was because I owed on the previous month (the amount that was supposed to have been credited). She then proceeded to apologize and said she would credit the account and it would be taken care of. She then asked if there was anything else she could help with! I told here that my Internet was running very slow and could she check to see if there were any problems. She said there were none but she could have another DSL line installed that would speed it up. I told here that it would not work unless she had a solution to connect two DSL lines into one network. She then said the additional line would actually make my bill go down because of the package deal. So they installed the new line that has never been used or anything connected to and the next month, my bill was over $600.

This is where I started calling and getting put on hold and transferred to several people who keep saying you needed to speak to this department--the one that had just transferred me to them. I spent two hours on the phone being shuffled until they disconnected me. This happened three times--a total of nearly six hours during my business day. I then sent several emails--worded politely-- to their customer service explaining the situation. I then attempted to cancel the service the end of July--still not able to speak to a person. During this period, I continued to pay the bills and was not delinquent through July. I got another bill in August for over $700. I paid $300 and tried to call again--same results.

I was paying $260 for AT&T U-verse and wireless together. In September, I cancelled my phone and fax, and I wanted to add my wife on my wireless plan. I spoke to a representative and she did not tell me that my bill will go up, if I did this. I cancelled phone and fax; I kept the U-verse and cell phone, and I added my wife a line on cell. They gave her a refurnished free phone. When we got the bill, it was $440 for one month. So, she gave her phone back before the 30-day return period was up. The charged us $35 for a fee. How can that be? I don't think that was fair. So we cancelled the U-verse because it will be $260 for a month and $135 for wireless phone. So, I just have one cell phone and Internet service, and it will cost $110. Please, help me in the matter. The $440 was too much for one month, and the representative should have told me that I would have to pay it if I did this.

I recently made payment arrangements on my bill through their automated system since it's next to impossible to get a human over the phone. Despite making those arrangements, they cut off my service. I then had to pay my bill in full in order to get reinstated, which I shouldn't have, and then they took out one of the two payment arrangements that I had originally made, despite having already paid them. Now they tell me I have to pay an additional $102.00 in fees. I even talked to someone who assured me they would hand write a refund request that should be applied back to my checking account within 48 hours. What a lie!

I called them back 4 days later and they told me, I couldn't have a refund and I would have to pay the additional fees! So I've not only been lied to, but royally ** over as well. AT&T billing **!

AT&T is horrible. For the last couple of months, my bill has been extremely high, and when I call AT&T to find out what was going on, they told me that I was going over my usage. If you pull my account from last year, even as far back as January 2011, you will see that I used less than what I have been paying for and that for the most part, I have rollover minutes. I also keep noticing in July that my texting was going over, so I call AT&T and I spoke to a gentleman who said the way to rectify the situation is to buy more texting since I was going over that more than my phone usage. I ask how much it is going to cost, and he told me that they had a promotion where they would charge me, I believe, $10-15, and I would get 1000 extra texting plus the 200 text messages that is in my plan. I agreed to do that.

However, when I got my bill, I noticed that it was not on there and that my phone usage also went up. I called AT&T again. I got someone in India who doesn't speak much English. She told me that I did not have the plan of the extra 1000 texting, and I told her, "Yes, I did, because that is what I was told." She said she will look some more. After being on the phone for over 1 hour, she finally admitted that I did have that plan. She apologized profusely for her mistake. She told me she could not do anything about the phone usage, so I told her I would go into one of the AT&T branch.

On September 14, 2011, I went into the branch, and they could not find this contract of the 1000 texting on my account. I told them that I didn't understand how they cannot find it and why my phone bill is going up. They kept me at the branch for 1 hour, and they had to call a supervisor on the phone whom I told that I have been in the store for 1 hour and did not get any help. I also told her that this was unacceptable and that I needed to get back to work or else I am going to lose my job. She told me that she could not help me, because I had to go back to work. I said to her that I have been in the store for 1 hour, and no one can figure out why my phone usage has increased and why my account did not show that I was paying extra money for the 1000 texting. They kept telling me that I have to upgrade. I told them no, because I have this service since Cingular and I had no problem before. So why is it all of a sudden my bill increase tremendously and they want me to upgrade?

That same evening (Sept. 14, 2011), I called AT&T again regarding my bill, trying to find a solution to this problem. I talked to a woman supervisor on the phone, and she said that they were going to credit my account only if I added $20 to my account to get the unlimited texting. I said yes.

October 4, 2011, I went online and noticed that once again my bill was high. I called AT&T and got a representative who told me his name is William **. I asked for a last name, and he did not give it to me. I asked for an ID, and he did not give it to me. He kept telling me that I was going over my minutes. I informed him that ever since I have this account, my bill was never this high until a couple of months ago. He was very rude and condescending. He told me that I need to upgrade so that I don't go over my minutes. I told him this seemed to be a ploy to get people to upgrade even though I did it twice by adding more money for texting, since in the beginning, they told me that my problem was with my texting--now, it is with my phone usage.

I told him I need to speak to a supervisor; he got a John who gave me his ID as JC416P. I don't know if this is correct, because every time he tried to give his ID, it goes in and out. I explained to him my frustration about my account and how no one can see my upgrade. I told him that this was unacceptable and how I can trust AT&T when they told me that I have an upgrade with my text and then a couple of weeks after, I don't. Once again, he repeated what everyone else told me that I am going over my phone usage and texting. I told him that on Sept. 14 or 15, 2011, I upgraded to unlimited texting. Once again, he said I did not have that on my contract. I told him to get in touch with the last supervisor and speak to her about this, because she promised I would not have this issue again. He kept telling me that I have to upgrade. I told him that I was going to report this and that I want this resolved.

I had unlimited data plan on my phone. AT&T took that plan from me and put me on a 2GB plan, and I never told them to do that and they did it, against my saying. So, I have called many times. I made a report to the Better Business Bureau and have talked to several people, and each one tells a different story of when I lost my unlimited date, one being on August, one being on September, one saying on October, one saying on December, and the last one saying January. Still, they will not give me back my unlimited data.

The bundle is a lie, after 6 months this was never done. AT&T should pay the fees. I am filing a complaint with FCC, BBB and starting a class action lawsuit. Direct is foul and unprofessional, and AT&T is not reliable.

I have had T-Mobile since 1993 and was unhappy with 2 phones I received. I did not want to go through 3 days of troubleshooting to receive another phone. I switched to AT&T and I signed up for unlimited calls and texting. I was also told that I needed to choose the number of minutes I would make to hard lines. This puzzled me as with T-Mobile, unlimited calls meant ANY calls to cellphones or hard lines.

When I receive my second bill from AT&T, I was charged an overage of $101 for calls made to hard lines. I am charged for any incoming calls from hard lines? How am I to know who is calling from a hard line? Some of the calls I was charged for hard lines, were in fact from cellphones!

I made a request to customer care that all hard lines and cellphone calls be considered in my unlimited minutes and they told me that it would cost me another $30 a month. I am already paying more with AT&T than I did with T-Mobile. Why would I consider paying $360 more a year? I am appalled that hard lines are not included in the unlimited calling. I am ready to drop my service and it will only cost me $317! Ridiculous.

Please do something about the cellphone companies. We put controls on the credit card companies. Cellphone companies are next!

Last month, AT&T did not include my DirecTV on my bill. When I called, no one could help me. I spoke to four different people, no help and one lady was rude. They told me to call DirecTV. I did, and they said that on the 4th of the month they send the bill to AT&T and AT&T pays it on the 6th of each month and whenever my bill is due, I'm paying AT&T.

I called to see why it wasn't on my bill like it has been for the last year. When I get my bill this, month they billed me twice. It was not my fault that they forgot to put it in the bill and they should be liable for the $117 that they forgot. No one can afford to pay a double bill in today's economy.

I asked to speak with a supervisor. I stayed on hold for 20 minutes and then got disconnected. Never spoke to anyone. They always send me letters wanting me to buy something, saying I am a valued customer but I'm not so valuable now that they made a mistake and don't want to correct it.

I have been a loyal customer for years but now I'm really thinking of changing to a company who will take care of the customer when it's their fault. They send all these letters but didn't send one to say I was going to be double-billed.

I had a phone number with AT&T that we had disconnected over a year and a half ago, and they still bill me for it every single month. There have been nineteen documented phone calls made to AT&T about the account, and they assured us each and every time that they just don't understand why the person that I spoke to before didn't take care of it and apologize, and assure me that I'll receive no further bills. I just received another one this week. It has been going on since June of 2010--nineteen contacts and attempts.

I called to order an internet service. It seemed easy on set up. They never sent out the modem and hookup information but they did send a bill. I called to complain and they apologized, credited that month of service and said they would send another modem. The second modem never arrived. I called to cancel because they obviously can't handle providing service. I was told that I would have to pay a $150 cancellation fee! They were charging me to end a service that they never started providing!

My wife and I are being billed for a service we did not order or use. We only go to our summer two times and do not need internet service nor did we order it. My wife has tried calling many AT&T telephone numbers and has spoken to many operators, and still after about 10 months, the bills still come in wrong. Do the people answering the phone care and have feelings for your customers, or just jet a check? My wife is sick and I do not have the time for this type of **.

While looking over my bank statement in July, I realized that AT&T U-verse was automatically debiting my bank account each month around the same time I paid my AT&T Wireless service. I had not given permission for this to happen; not verbal, and not writtennot at all! I called on a Saturday afternoon and spoke with a CSR (Rachel). She agreed that it was unfair, and understood why I was upset. Rachel then went on to explain that AT&T was debiting my account because I was a medium credit risk. She said that if I wanted to maintain my service with them, I would have to allow the automatic debit to continue. Still unsatisfied with the answer, I asked for a supervisor. Seth (the supervisor) came to the phone. I was ready to cancel U-verse, as clients we were given two months credit for our loyalty and the inconvenience of having AT&T dip their hands into my checking account unauthorized.

Seth then confirmed that should we want to continue our service with AT&T, we would have to allow the automatic debit. If we did not want the automatic pay to come out of our account, we would have to call a few days before the 18th of August to let them know. I was okay with the situation, and thrilled to have received a refund/credit. In late July, our service was interrupted. I called AT&T to find out what the problem was, after three calls I was informed that we owed the money that we had been credited along with a payment for August.

I was flabbergasted. I had been given a credit for loyalty, as a show of good faith. AT&T did not see the credit that way; they demanded the money, a total of over $900. I called over 34 times in the next 24 hours. In the end, after being yelled at, disconnected when transferred, hung-up on and generally treated like something on the bottom of AT&Ts shoe, I cancelled our service. Curiously, I was sent a notice regarding AT&T wanting me back as a customer and some malarkey about a $300 gift card in September 13th, 2011. I recycled it! On Tuesday of September 21, 2011, my bank account was debited for $1,184.42 at 11:00 PM. I did not authorize AT&T to remove any funds from my now cancelled account! I contacted Chase to dispute the charge, but they cannot do anything until its actually posted, its currently pending.

My last contact with AT&T led to an hour long conversation with Heidi, who was unable to return the automatic draft to me. I requested the documentation that AT&T says I signed or verbally authorized them to remove funds. It has been mailed to me. I enquired about the date of this authorization, and it was August 27, 2011! The day I started this process with two days of phone calls and 34 different people! This is unbelievable! While I still have wireless with AT&T, and I am scouring my contract for a way to get out of it, I refuse to give my hard-earned money to any company that treats customers like this!

I've had many issues with AT&T since I signed up last spring. First, I was told the charges were to be $49.95 per month, plus tax. When I got my bill, the charges were $59.95 plus $10 modem fee, for a total of about $75. I was told there is no $49.95 plan and that I should have been told about the $10, which I wasn't. They have bad customer service in my opinion.

Next, I bought a laptop computer and attempted to get online using wi-fi. I couldn't get on line. I called several times and talked to several tech reps about my problem. After over 7 hours of talking to your techs, I was told that my computer wasn't compatible with AT&T. These are the reasons that I cancelled my plan with AT&T. If AT&T had charged me what I agreed to pay, and if AT&T wi-fi worked with my brand new computer, I would still be a customer. I don't think it's fair that I should have to pay another $105.00 as an early cancellation fee. AT&T did not hold up its end of the deal.

According to my bank account record, I paid $182.89 on 6/7/2011, $74.76 on 07/07/2011, $200.00 on 08/01/2011, and $240.00 on 09/19/2011. The total for four months service adds up to $697.65. I have tried to work with AT&T wireless to get this resolved and nothing was accomplished. I am asking for a detailed account of all cost for my account. Almost $700.00 for four months of service is not justified.

My in-laws are in their 80's and both of them have dementia. Their phone was turned off because they were unable to keep up with their bills. My wife and I moved them from Northern CA down to an assisted living facility near where we live in Southern CA. We were going through their bills and noticed they had outstanding bills from AT&T.

I called AT&T on August 17 to shut off their service and pay their bill. We used a debit card to pay the bill, and when we looked at the amount we were debited, it was about $100 more than I was told over the phone.

When I noticed the overcharge, I called AT&T and was told that they would refund the balance. I gave them my address and told them to send it to my mother in law "care of" me because my in-laws are no longer capable of dealing with bills or checks. I was told I'd have the check around September 1.

When no check arrived, I called and was told the check was mailed on August 31. I asked if they could tell me where the check was mailed and they said that they could see the notes on the screen where I requested it be sent to me, but that they couldn't see on their system where it was actually sent.

I made about 6 more calls to try to find out where the check was. Once, the customer service department transferred me to the "Finals" department, and the person at the Finals Department told me they didn't have the information, but customer service did. I told them that every customer service representative told me they didn't, but they commenced arguing with me.

Almost without exception, every representative that I spoke to was extremely rude. Sometimes they started out politely, but if you question them, they talk over you and argue with you. On one occasion, the representative was so unhelpful and downright nasty that I lost it and unleashed a stream of profanity and then hung up.

When I asked to speak to a supervisor, I was transferred into someone's voice mail. I left a message, but no one ever called back.

It is now September 16. They are now claiming that the check was re-sent on September 13, but it will take up to 10 days to receive it. When I explained to the representative that if they don't put a "care of" on the envelope, the post office won't deliver it to my address. This was followed by a lecture by the representative on how she thought my local post office worked.

I'm about to call the bank and dispute the charges. I stopped using AT&T for mobile service about a year ago because they left out important details about how the prepaid service worked. When I told them that I had changed my mind and wanted a refund, they told me there were no refunds. I called the bank and disputed the charge, and got my money back.

I wouldn't wish AT&T service on my worst enemy.

I have had so many problems with AT&T and have had them resolved after an amount of time. Now, I have a huge billing problem and I can only get the runaround. When I asked to talk to a supervisor, I was first told they did not have one. Then I was told they would have to call me back. When I asked for a name, I was told it could be one of the two people calling so they could not give me one. I insisted on the names and I was given one, and then told that he was the only one there. I was never called so when I called back, I was told that person did not exist and to hold. I was then disconnected. I think that now that AT&T has bought all the Baby Bells back up, they are back to the old attitude "we are the phone company and we don't care".

I paid with my credit card on 09/13/2011 in the afternoon to refill my account with a $15.00 worth. I pay $2.00 a day for my service and now it's telling me that I only have $4.00 remaining? I also had $3.00 left to start out with! So where is my money? Or shall I ask, where is my phone time? I am confused. What did they do with my money? Because it wasn't credited back to my CC. I should have $11.00 remaining.

Please make this right because I have been an AT&T customer for over 3 years now and I hate to find another provider! In hard times like today, I can't afford nor anyone for that fact to have my money used towards something else I never approved of. Please help me out here. Thank you.

On Aug. 18th, AT&T wrongfully charged my bank account twice. I was not able to check my bank account until the 22nd. I realized what had happened. Due to the double charge, my insurance company was unable to make their automatic withdrawal. So I got slapped with two $35 NSFs, one $25 late fee and my bank account became overdrawn. It took AT&T nearly a week to put back the additional payment they had taken. The best AT&T could do for me was to credit my phone account, not my bank account, for the phone companies error. So who is stuck paying all the fees to the bank and the insurance company? Lucky me!

I am being billed by AT&T for services which were never requested. They are supposed to do billing for Metline; however, their number is the one showing on my phone bill. Why is AT&T allowing this? I have never heard of ESBI or Metline.

AT&T is charging for services never rendered. Billing sends out auto complaints by phone which you cannot respond to. Without authorization, they ported my 20-year landline to my new smartphone when I was out of the country. After much calling, they are now attempting to charge me for reinstating the number. It was probably not his fault but Brent hung up on me midway through the call after being given both my landline and cellphone to call me back. He never did. AT&T threatens to cut off our phone and Internet for nonpayment of a fraudulent bill and I am not allowed into my own account on the web to see what is going on. The bill is over 10 times our normal monthly and we were even out of the country. My premier wealth manager at Merrill Lynch and various AT&T linemen I know verify my complaints.

It started with my wanting to cancel Dish network because of price increases. I told the technician that I wanted to cancel service and was transferred to a loyalty department and was offered free movie channels for three months and a locked in, reduced monthly rate for a year. However, instead of reducing the price, they charged me for the free movie channels that they offered and they added another $20.00 plus to my bill on top of the increased rate that prompted me to want to discontinue service. When I got my bill and saw what they had done, I made multiple calls and was assured that this would be corrected, but it has not been at this juncture. I am going to make a follow-up call tomorrow, to see if today's conversation and assurances were lies or half-truths.

Next, my modem quit working and I called to purchase a new modem. All I wanted was a new modem and I did not need, nor request any tech installation. However, instead of simply shipping me a modem, without my knowledge, the technician put in an order for a tech installation and charged me for a new modem and new internet service at a higher cost than what I was currently paying.

When the modem did not arrive, I called and the automated system stated I had a complete order as of August 9th; this was not true. I called AT&T and asked for a UPS tracking number to see if I could find the modem I ordered which the recording stated it was delivered. I found out that the number they gave me was not a UPS tracking number but an AT&T in-house tracking number for new service. What they had done was make a bogus order for new internet service and then someone documented it as completed when in fact, none of that transpired.

I made multiple calls and was put on hold as usual for five to twenty minutes or more, being directed to wrong departments, hung up on, etc, before I got a technician, who noted the erroneous charge and admitted it was incorrect. He put a modem in the mail via UPS and assured me that I would not be billed a $200.00 tech installation fee. However, when I got my bill, not only was there a "tech installation fee of $200.00" but there was also an increase in my monthly internet service from $14.99 to $25.00 plus a $5.75 fee service fee, for a new service.

I called back today and spoke with a technician, who assured me that he will take care of the $200.00 fraudulent tech installation fee. He also gave me $104.00 credit on my bill to make up for the inconvenience of all the phone calls and having been lied to. I recorded our conversation. However, on a later call to discuss the internet monthly bill, I found out that he did give me those credits, but increased my bill when he changed my internet service to express which I did not order. The technician that saw this could not tell me just how much that is going to cost on my next bill!

The technican that explained this said that there are so many issues and absolutely false orders and misleading calls on my bill that she felt I should talk to the retention department. She finally said, very specifically, that I was the victim of cramming and slamming and apologized and stated she would be very upset if she was in my shoes.

There are a litany of calls and I've spent hours on the phone merely trying to get my bill back down to my normal monthly fee but the more I call to get things fixed, the worse it gets. I've been a victim of fraudulent orders and deceptive practices and it was admittedly so, by an AT&T employee!

AT&T is the only company that has a third party contract with ILD a.k.a. CompuFixonline.com and ID Lifeguard. This is the reason why all of the complaints about ILD involved AT&T. ILD signed me up for a $12.95 monthly service without my consent or knowledge. I am on auto pay with AT&T and have only 20% vision. By the time I realized it, AT&T took no responsibility and told me to contact ILD. ILD is an unethical company. So, despite my cancelling the service with ILD and asking for a refund, they continued to bill me and they may or may not have issued only a partial refund.

In addition, the refund appears on my AT&T bill as a refund to ILD and not to AT&T, who billed me for the service. Although I received three emails two months ago from ILD confirming that I hadn't ordered their service and that they were refunding me, when I called back yesterday, ILD told me repeatedly that they have no records for me and I must be giving them the wrong telephone number. The AT&T consumer is left in a limbo.

I was solicited for AT&T U-verse to replace my Comcast Cable and my Bellsouth DSL. They told me the pack I would have is called UVERSE300 with the fastest DSL, free equipment for 6 months and HBO for 3 months. With the promo, my bill will be $73.00 plus tax the first 3 months and then go to $83.00 plus tax (due to the HBO not being free anymore) for the last 3 months. After that, the normal price is 126.00 per month plus 7.00 for the equipment for a total of $133.00 plus tax per month.

I received my first bill for $205.00. I called three times to no avail and then saw my upcoming bill that I hadn't received yet getting ready to cut also for the wrong amount, so I called again. I was finally told that while they see the offer and the credits I am supposed to have, it is not valid and they cannot offer it to me any longer. Their sales department gave me the wrong information and I have to pay the full bill, and then they can get me down to a $73.00 package but with less channels and a slower DSL.

That was not what I was offered or agreed to paid for and if they made a mistake, that is their issue and need to honor. The representative refused to do anything else including to let me talk to a supervisor and said I cancel, but that is the way it is. I am canceling that and my cellphone of 30 years seeing how shady they are, which explains why they are a 123 billion dollar company --because they rip people off.

I bought an iPad 2 in April. It was ordered and I got it two days later. I went in and signed everything. Now here it is the end of August. I got a call from AT&T saying my iPad was never paid for. They will add it to my phone bill. I will have to call customer service and get it set up to pay it off.

Back in September 2008, I had an account with Bellsouth Phone Service (now AT&T). There was an issue with a payment that was made but then returned back to the bank account without reason. The payment was re-submitted; however, none of this was reflected on the AT&T account. Our service was disconnected for non-payment.

Over the next few months, my roommate and I had to both argue with AT&T to reestablish service. Bellsouth/AT&T would acknowledge the mishap, reconnect our service, but then disconnect us after a few weeks, sometimes a few months. At some time in mid 2009 (unfortunately I don't remember), I was presented with a statement from AT&T claiming I still owed them something from all that mess. Thinking it would end the madness, I paid them.

In early 2010, I switched to another service provider. In April 2010, I received a check from AT&T claiming that I overpaid them. I never bothered to cash it as it was the only paperwork I got back from AT&T concerning the issues above.

Now, August 2011, I have something on my credit report from AFNI stating I still owe AT&T $210. This new department--from September 2008--dropped my credit score from 640 to 618 just as my wife and I were trying to close on the purchase of our first home.

I have made numerous calls to both AT&T and AFNI disputing this. AFNI claims they sent me a bunch of paperwork. They did not, and said they cannot remove it from my credit until they can get in contact with AT&T and investigate the matter. And AT&T STILL acknowledges their part in this (apparently payments are in the notes on the account) but they will not fix it! They told me to dispute the matter with AFNI; AFNI told me to contact AT&T!

Please, is there anyone out there that can help or at least has some good advice!

I originally had Comcast cable. Due to a pay deduction, I needed to seek a less expensive service for TV and Internet. With this being said, DirectTV has a reasonable monthly service.

Unfortunately, they have partnered up with AT&T U-verse, which we had a bad experience in the past as well. However, I was willing to give it a second shot and asked several questions to make sure I clarified everything. In my letter sent to AT&T and DirectTV, I wrote:

"I am directing this complaint to both AT&T and DirectTV due to the fact I initially contacted DirectTV and bundles represented AT&T when I requested Internet services. I have attempted to call; however, I continually get shuffled around to various departments and my patience has ran out. I just received my U-verse bill of $343.38 and I am appalled.

"When I initially signed on June 17, I thoroughly questioned the customer service representative for DirectTV regarding fees. When I made the comment, I just want to make sure there are no hidden costs. He relayed he could not lie since all calls are recorded. Therefore, to research the information you may want to review the recording of my questioning and my order.

"When I was in the process of ordering the Internet services, the representative relayed to me there would be no installation fees providing I ordered 6mbps. Initially, that is what I had requested at 25.99 a month. Then I was advised I would be receiving a phone call from AT&T to schedule an installation. On June 24, 2011, a DirectTV installer came to my home and due to the fact I had not heard from AT&T, I delayed the install for almost an hour and a half while I contacted AT&T to confirm they were going to install my Internet. The representative stated I had to have a hard install requiring a technician to come to my house to hook up the Internet. He said I was unable to complete a soft install for unknown reason. I asked him if it was fiber-optic service and he relayed yes.

"Since I had to pay the install fee anyhow, I requested the 12mpbs, which initially was told to me would incorporate an installation fee. I figured I may as well have a faster speed if I have to pay the installation. Then on June 25, 2011, I receive my first email from AT&T with an installation date and time.

"On July 5, 2011, the installer arrives to complete the job and he states he needs a phone line. I was very confused as to why if this was relayed to be fiber optics. The technician states it is not really, it is diluted, since you have an older home and the phone line runs out to the terminal where the fiber optics are housed. However, my speed should be okay. Uh, why would the information be relayed and sold to the customer as the latest technology and the next best thing to sliced bread when it is not exactly the truth? I understand marketing, but I also understand deceit!

"Now I have this outrageous bill and when I have called, no one seems to know where to send me. I initially signed up with DirectTV. Although, I understand these are two separate entities. DirectTV is also responsible to relay the proper information, especially when they are selling this as a packaged deal. I do not understand what all the charges on the bill represent. I am suppose to be paying 29.99 a month and the bill indicates I have AT&T U-verse Max for 48.00. My bill also states I added this plan on July 5--to who, may I ask? I have no idea what it even is!

"Bottom line is this: I refuse to pay this bill as is. As far as I am concerned, I will return the equipment and you can send my account to collections. The false representation is extortion from the customers! I have excellent credit; however, I am so angry with this situation I will take the hit. Not to mention AT&T U-Verse does not have very good customer ratings and several people have complained regarding its service. My boyfriend had returned equipment when U-Verse would not move the equipment one mile to a new house and in one day, that UPS store had received 36 returns for the very same reason.

"So if there is a settlement and/or adjustments made to the bill, we continue business with you receiving a monthly fee or you send the entire amount to collections and get nothing."

I was told that I verbally agreed to an eleven-month contract, which never happened. First off, I have not been in any contract with AT&T since the initial contract expired in 2006. (I hate contracts and refused to sign them). I had both Internet and mobile services with them and called to terminate my Internet services back on May 13, 2011. I requested to speak with a manager because I did not agree with the final billing charges. I felt that since I was canceling halfway through the month, I did not think that I should be charged for the whole month. The manager told me that it was their billing policy but she understood my complaint and she informed me that she would credit $34 on my next phone bill. I thanked her and we ended the conversation with no further explanation.

On August 23, 2011, I called to terminate my phone service and was told by representative Amanda that I would be charged $135.00 for the termination fee. I explained that I was not under any contract with them. She then stated that I verbally agreed to a contract with them for 11 months in order to get my $34.00 credit. This conversation never happened. I was never told that by getting the $34.00 credit, I would then be in verbal contract. And if I have it terminated before the 11 months, I would have to pay $135.00, a charge that is way more costly than the minimal $34.00 credit. I continued to dispute this and asked to speak with a supervisor. She then stated that they would have to listen to the initial phone conversations from back in May and then make their final decision.

So, I called them back on Aug 25, 2011. They said that if they were going to take me out of this non-existent verbal contract, they would now have to recharge me the $34 credit I was previously given. I asked to speak with a supervisor to see if they even reviewed the recordings. I then spoke with supervisor Mike, who said that whoever gave me the credit did so wrongly and they were sorry. How's this my fault? What happened to the customer being right?

My main complaint is that they tried to illegally put me in a non-existing verbal contract and charge me a costly termination fee, which I never agreed to pay. Because I stood up for myself and continued to dispute the charge, they finally reversed the $135 termination fee (legally, they knew that they had to) but then, they also charged me the $34 credit I had been given. Where is the customer service? This big corporation must need the money more than I do.

After failing to compromise with me, I told them that I just want to terminate my service with them as soon as possible. I did not want to get stuck in another "monthly billing cycle" when I had been trying to terminate my account. I feel that it is ethically wrong to try and tell someone that they are in a verbal contract that never existed, and then try and charge huge penalty fees for leaving a company that obviously does not value their long-term customers. Hopefully, other people learn from this experience. I'm also hoping that this does not happen to someone in the future.

I am waiting for a refund on a bill I paid for my uncle. I want to close his account but I cannot get the money. I paid on the wrong account which AT&T billed me for. The amount is only $27.92 but I have spoken to at least 11 people who were all saying that it would be solved but it never is. I just want it done as my uncle has passed away and I want to settle his account. I don't know who else to call anymore because all I get are excuses on why it has not been done. This issue has started since the middle of July. Thank you for your help in this matter.

I canceled my home land line phone service and Internet DSL service with AT&T a couple of weeks ago. They said that they would pro-rate my next service charges and probably send me a small check back in the mail, since I had already paid my bill.

Today, I get another bill from AT&T saying that I owe them a whopping $0.23 cents because the tech support charge I paid in my last bill, now appears on the latest bill. I was on the phone with 9 representatives yesterday trying to get this resolved. No luck. They are the epitome of stupid. How can these ** stay in business treating their customers this way?

I will not pay this bill unless they turn me over to a collection agency for 23 lousy cents. Now, if you count the time lost on the telephone and the stress of dealing with this, I may have incurred some temporary blood pressure stress. Someone in the FCC should do something about these pirates. They don't deserve to do business in the U.S.A.

I filed a complaint with Federal Communications Commission through their website on April 24,2011 using Form 2000, 11-C00299480 against AT&T. Within 10 days I received phone call from Bobbie ** of AT &T. We had a couple of conversations with regard to my dispute, which was as follows:

SmartLimits allows inbound phone calls even when parents select time of day restrictions. I find this deceiving and I believe that you are making false claims about how SmartLimits works. AT&T's claim to, "restrict the times of day your child can talk, text and browse the mobile web, help block content, calls, purchases and more" are false! AT&T allows incoming calls to minor children at all times of day, including the dead of night. I disclosed all the ways incoming calls could still reach a minor, including the middle of the night, and Bobbie ** , the executive specialist in the Office to the President with AT&T confirmed that I was correct, that there is in fact no way to completely eliminate incoming calls on a phone to a minor child, evem with SmartLimits in place.

As a result, she said you would credit my bill for $4.99 a month, which is the charge for SmartLimits, but still keep the SmartLimits service to the phone number in question since it was obvious that the claims by AT&T to control the use of minor chidren's phone was in fact untrue and misleading. And the only reason I signed up for the service was because I though I could control my minor child's phone use.

Bobbie ** told me that beginning in June I would see a credit for $4.99 a month on my phone bill. It did not happen.

When I called AT&T today to complain, they confirmed that I filed a complaint regarding the issue and they said that their records indicated that they have until August 26,2011 to make a decision about the issue. No one told me there was any other decision-making process involved. In fact, Bobbie ** told me my credit would begin June 2011. AT&T is billing consumers thousands and thousands of dollars for SmartLimits which do not actually work.

We have a phone line and internet services for which we were paying $14.36 (phone line) and $21.20 (internet). On July 19, 2011, the service was interrupted due to my wife overlooking a bill. Then on July 20, the service was re-installed and they added a charge of $30.00. They also changed my plan for my phone rate and the internet service and also pro-rated the new rate from 07-23-11 to 08-22-11.

The new bill is for $135.62. We used to pay $35.56. I did try to come to an understanding with them, but I could not. I rely on your fairness to see if you could help me with this matter. Thank you.

AT&T erroneously billed me $700 for $15/month DSL Internet service. They quickly recognized the problem but refuse to fix it. I contacted them, 6/27/11, and they admitted the error, pledging to fix it within 2 days. On 8/18/11, they shut down my Internet access, citing I have an overdue bill of $700. I contacted them again on 8/18/11. They admitted the error, pledging to fix it by close of business that day and to restore Internet access. Today, 8/19/11, my bill is still 700 and the internet is still disabled. I called them earlier this morning asking them to restore the internet connection. They said they would do it right away and that the internet would be restored within 1-4 hours. Five hours later, the internet is still down.

I don't understand how a company with $123 Billion in revenue, 95 million customers, and presence in 220 countries cannot fix a bill in a timely and reasonable manner. I do not think this is an isolate incident either. Most people I know who've ever had AT&T have had to wrangle with billing "errors."

The people I called and notified that I wanted to cancel my service since I am moving, refused to find my profile in the system after I provided my personal information to an unnerving degree. I have been with them for two years, and they still could not look up my account to cancel service. Finally, after 2 hours on hold and being bounced around to multiple departments, the person I spoke with said I should just stop paying my bill in order to have the service shut off. I find this absolutely ridiculous because it will affect my credit rating, which is very good. I don't know what to do and feel like my credit score and myself are held hostage by a bad business.

I bought an iPhone from ATT website on the 2nd day of June and returned it to them the next week I received it.

I used the return label given by them for USPS to send the phone back but now they are saying that they haven't received it and they are charging me early termination fee along with the monthly phone bill. I do not have the tracking number as it wasn't there in the return label and ATT also doesn't give me return label tracking number so that I can track with the help of USPS.

I should not be paying any money to them but now they are charging me around 450 dollars. I have called them multiple times, but no help. I am looking forward to your help.

Boycott AT&T.

I have signed with AT&T in February 2011 for a bundle of a telephone service and Internet U-verse. Instead, they emailed me separate bills. Instead of paying $26 for the bundle, I am paying $41 for two separate bills. Every month I call and they said they will bundle it and will give credit, yet the next month, two separate bills again.

I must also bring to your attention that this not my first bad experience with this company. I boycotted them twice before, each time six years. They never changed. If they straighten their ways, I would be encouraged to ask perhaps for more service. But why should I if I am getting all these aggravations.

I think I am going to go on boycott and I will use Netzero again, this time hopefully forever.

I have 3 phone lines on my account. I have the family unlimited messaging plan and the pay as you use data plan.

Every month I get data usage charges on all 3 phones. I called AT&T and they could not explain to me what was causing the charges, and they removed them once. I thought it was all taken care of.

Then it starts all over again. I just called again after a few months of paying it. Now, they said it was pictures being sent via messaging. My unlimited could only be used in my family plan of phones.

So I called again and got a different answer. They say I'm using my data plan even by mistake. My phone is not a smartphone. It takes a bit to access the internet. It is not being accessed accidentally.

I'm tired of AT&T taking my money. The operators actually had the nerve to say it was only $2.

On Tuesday, August 9, 2011, I went to the AT&T Store on Shallowford Rd., in Marietta, GA. I inquired about the $14.99 internet promotion. Mr. ** said he would set it up for me and would call me on Thursday as Wednesday was his day off. I called him on Thursday and he said I'll call you back in 20 minutes. He did not call back on Thursday.

On Friday, he left a message requesting the last four numbers of my social. I called and asked to speak to him. The manager asked me to give him the SS and I asked that I speak with Mr. **, and this angered the manager. He did not want to deal with me because I did not want U-Verse. He had pressured me on Tuesday, when I first went into the store.

I did not hear from anyone, so late Friday afternoon, I called Mr. ** again. He had gone for the day. I spoke with the manager again and was trying to tell him I had received a package with cables, etc. He said I had already told him that, which I had not because I had just received that package that day.

He was extremely rude and of no help whatsoever. I then called in to the number listed on my bill and was told the plan had been initiated and everything was okay. No one had called to inform me as to what had been done.

I have been an AT&T customer for many years and don't appreciate this manager or the employee treating me this way. Today I called again (not the store), to check if the cellphone cancellation was done and asked the rep to check on the internet services. She told me it took two billing cycles to complete. No one had mentioned that to me. If the rep and the manager at the Shallowford store had just called me back, all of this could have been eliminated.

How do you think I would want your bundle of U-Verse when I can't get a simple answer, and if and when I do, I get a different answer each time and a completely different quote from each rep I speak with. I was told to switch over to U-Verse would cost $149 to install.

This is supposed to save me money? I think not. The person I spoke with today said that was not true. Who do I believe? I sign up and then find out the installation fee is $149 after all. Who is the consumer supposed to believe? This is a stressful situation. I'm just trying to find out why I was sent this package and if the promotion was indeed showing on my account.

All could have been eliminated if the store rep and manager had considered me a worthwhile customer. This is no way to get me to sign up for other services, especially at this store. This manager should be fired, period. If he can't be fired, he at least should have some lessons in dealing with customers.

I've had multiple billing disputes with AT&T throughout the years; costs keep going up and excuses for the cost increases. When I complain, they want to sell me something I don't need. As a longtime customer, I'm treated no differently than anyone else. This company needs to rethink their customer satisfaction policies.

I am continually being overcharged and lied to by AT&T. My story could go on and on since this has been happening for over a year. I have a journal where I have recorded all conversations. This latest bill is over $100. Wrong.

I really believe they are intentionally doing this to me because no one could be this stupid. I am so glad I have finally found the site to report this company. Please help me because I feel like I am losing my mind because of them. Please help me.

I currently have a U-verse Internet account. I am moving and AT&T does not offer U-verse at my new location but they offer DSL that is significantly slower than what I currently have.

On August 8, 2011, I was told that I was under contract until Dec. 2011 even though they do not offer the same or comparable service. I did not feel it was right, but I said fine, I will use the DSL until my contract is up. Once we started working on the order, the agent stated they would have to run my credit again because this was going to be a new account. I told her I objected to this because I am being told I have to use their service until December but I will also have to get a new account and a new credit inquiry.

I explained that I just bought a car and am in the process of buying a home and I can not have any new inquiries on my credit report and that I did not think it was right that I am being forced to keep a service that is against my will. In addition, I have to have another credit inquiry again against my will and if I do not comply, I will be forced to pay a $150 cancellation fee. This is outrageous!

The agent then stated that she would use my driver's license instead and I said okay, and gave her that information. I ended up cancelling the service altogether and the agent stated she would put notes in my account stating that I would call back once I was billed the cancellation fee and the next agent would read her notes and reverse the fee.

I received credit alerts and on August 10, 2011, I received an alert stating AT&T ran a hard inquiry on my credit report on August 8, 2011. I did not authorize this inquiry and I have tried calling AT&T five different times on August 11, 2011 trying to get this inquiry removed. The first agent I spoke with told me I had to go through the credit reporting agency. I tried that and I can not get a phone number for Equifax without paying for it. I called AT&T back four other times and was transferred multiple times and hung up on three times.

I want this unauthorized inquiry removed from my account immediately!

I am on the 1400 Family Plan. I have three phones and wanted to add one more line. I was told I had to pay $800.00 because I owed them for turning a cell off, and it had went into collections over one year ago. That isn't true. At one time I had five lines on my plan, and cancelled two of them after the two year limit was over. I have our house phone, our long distance, and my cells with AT&T. I am checking into going with another company, and will have all AT&T turned off. I will never deal with them again. Thank you. Lavonne **

My 31 year old brother, Nathan **, was killed in a car accident on May 1, 2011. AT&T was his cell phone provider. My parents contacted AT&T on June 13 to let them know he had passed, and would no longer need their services. My mom was told by Dwayne (the billing specialist) that she needed to take care of a $321.13 phone bill that belonged to my brother. My mom told Dwayne she would not be paying for the bill. She was then told that the bill would be sent to collections, and that my parents would then be held responsible for the bill.

I cancelled my internet and telephone service on July 24, 2011. Now they are billing me for internet service for August 2011 after it has been turned off.

My confirmation # is **. I very clearly told the girl that I wanted the internet service cancelled because it has not worked for the month of July. They kept saying that they fixed it. About 20 times but it was never fixed. I even got a phone call that it was fixed.

I first said that I wanted the internet cancelled because it wasn't working, then because she was arguing with me I said to cancel everything. Please help.

S **

AT&T sent me a "revised" bill 2 months after all services were disconnected. I called and did not get help via internet. I tried to call several times and was on hold over 7 minutes each time. I emailed their help center and they sent an email saying, "Sorry, just call."

Also on the back of their billing, if you send them a check, they say you have given them permission to debit your account automatically sneaky! I have never given them permission and never intend to. I don't think they should be able to use implied consent.

I am a 68-year-old man living on Social Security. In June I called AT&T (number for questions about the bill), and asked them to reduce my phone service to the minimum. I told them to keep my DSL, but make it the minimum phone bill possible. The opposite happened. Bill went from $104 a month to $159.

Called in July when got bill for $159. Was given a $41 credit and told phone service would now be the minimum, something like $65 a month. They lied. I got a letter (which I still have) saying my regular bill would not be $75 a month, but next bill was for $123.

Called again today, August 4th. Again told AT&T representative named Smart that I wanted my phone service reduced to the minimum. I have now been assured again that my phone service will be the minimum, somewhere around $75 or $80 (including DSL service). I don't know yet if this will happen, but I was told I could reduce the $123 bill (which included such unwanted services as 3-way calling, call blocking, call waiting) to about $90.

I have a $35.00 bill that I am disputing!!

My DSL bill has been going up and the service is getting slower. My DSL bill went up $5 dollars a few months back with no explanation. Then, AT&T forced me to combine my wireless phone service and DSL bills or my DSL bill would go up $10 a month. I did that. Now, they are raising my DSL bill by $3 because they can. My connection speed is 6mbs, I'm supposed to get a minimum of 3mbs. At times, my minimum data transfer is below 3mbs and at times, as low as 1.5mbs. The speed has been steadily dropping over the past two months. I have a router from the Sam Knows operation that sends statistics to them about my DSL connection. These are factual numbers. I can send the last email the company sent with the statistics of my connection.

Sales representative called me about upgrading my DSL service and quoted me a monthly price of $24.95. I asked if this was a temporary promotion price and was told "No, it would be the final monthly cost". I agreed, my previous DSL level was at $19.95 per month. When I got my bill, I was charged $37.95.

I called AT&T support about this and was told the $24.95 price was a promotion price and that I did not qualify for it. My only option was to accept the $37.95 monthly charge or reduce my service back to the previous level, but that level will now cost $24.95. I asked to speak to supervisors or someone who could actually resolve this but was told no one had the authority to give me the $24.95 price and was given the runaround about talking to anyone else.

After I said I would now be dropping AT&T service, I was forwarded to the "retention" department which told me they could give me the $24.95 price for 12 months if I agreed to a 12-month contract.

I will be dropping AT&T in 12 months.

AT&T charged me $4.77 for long distance service when I don't have long distance service on my plan. When I complained, they said there was a notice on the back of my bill 2 months ago explaining the charge. This should be illegal to slip charges in on bills like this and they know it. I'm furious about this.

Then the customer service rep tried to sell me other services that I don't need.

I've been an AT & T wireless customer since we were with the original AT & T about 2002. I've been loyal, but it has brought me a bunch of grief. Their fees keep climbing and I'm no longer on contract and will drop them in early next year when my wife is also off the plan. I've been getting spam calls. And when I call tech support to get help with blocking the spam, AT & T wants $4.95 a month to block calls. They can't tell me where all the "data transfer" is coming from so I did an experiment and shut off my phone during the night. Yet, data transfer is still happening in detail during those times. One AT & T person told me that the data transfer is information being transferred out when I go online. When I told them my phone was shut off at those times, they do a double take and then told me that the details on the bills are not exactly in sync with the actual data transfer time. Too many lies.

the attituude with AT&T is awful!! i have tried to get them to understand my situation for over a year. in jjanuary of 2010, I had a house fire--I lost everything in my home and was moved to an apartment until the house was somewhat liveable. Until then, I had had a different phone numnber and the plan I was on, well, I could afford it. I tried to get my old plan back, but was told that I was now on a better plan(for AT&T, that is) I have tried to get back my plan and the amount that I could live with, and be able to eat. They have gouged me for this year, and when I could no longer afford to have phone service or eat, well, I really wanted to eat and found another server that would work with me at $25/mo, instead of fluctuating from $40 to more than $100 per mo.

NOW AT&T WANTS ANOTHER $68 AS A FINAL BILL!! I have had to deal with rude people for the past year and this was really the last that i could tolerate. I have disabilities and am trying so very hard to live on $695/ mo--I would love to see some these "people" try to do it. I feel that since they have taken advantage of me for this past year that I don't owe them ANY more money--they have gouged me long enough.

I placed a call on 7/7/11 to a computer company in San Jose, CA. for 18 min. Upon dialing the number, I was told to call the operator. I did so, she said that she would be happy to connect my call and was sorry for the dialing trouble that I was having. Upon receiving my bill, I discovered a $50.27 charge for the 18min long distance call. Note that this is more than my monthly bill.

I called the AT&T Corp. and I totally got the run around about this charge. I spoke with a woman by the name of Hanna, and asked for a "call reduction rate". She advised me that there was NOTHING she could do that the charges would stand. So, I ask for her supervisor. She transferred me to Trevor **, and I told him that I was not advised that the call would cost me 2.61 per minute and that was an astronomical rate. He corrected me and said I was actually getting a rate of $1.46 per minute but that there was a charge of $14.25 for an operator assisted call. "How was I supposed to know this?", I asked. He said he didn't know. I then asked him if the operator should have informed me of this so that I could have made a financially smart decision and not made the call. Mr. ** advised me, operators do not know the rates and charges.

I find this really hard to believe! How are consumers to make an intelligent decision on services like that if they don't know the cost? This leaves the door wide open for astronomical charges. This would be like leaving a credit card number on file with a company and telling them to charge my account for their services without consulting me. This is just bad business practices.

I have been a customer of AT&T (Bellsouth) for over 50 years. I do use long distance or have it on my account. On my latest bill, I now have a charge of $4.86 (minimum charge $2 + surcharges) for something I don't use. Just another scam from AT&T!

I have basic phone service with AT&A for $31.00 a month. With taxes it comes to $42.33. I have no long-distance service with them. I have never called long-distance from my landline phone; I have a cell phone for that. However, when I received my July bill it had a charge of $1.99 for "carrier cost recovery fee". With tax it came to $4.82 extra on my bill.

I called and talked to a customer service representative. I was told that it was a minimum fee for long distance. I explained that I did not have long-distance; only basic service. He said it was standard on every bill no matter if you have long-distance service or not. What sense does that make that I am paying for something I do not have?

I am being made to pay for something that does not exist on my plan. They have me over a barrel because I have to keep a landline for my alarm company. How can they get away with this? It seems ludicrous.

I received a letter from Discover Credit Card people advising me that after recently looking into their consumer credit files, they decided to lower my credit card limit, etc. What they have seen is "collections" flag entered by Afni Collection Agency, alleging I owe $86.40 to AT&T, which I don't.

I think no one would miss the stupidity of this. There is no way ATT could contact Afni in 2001 to tell them the Verizon account I would establish in 2008. I never had a Verizon account or an AT&T account with those numbers in my life. The Discover Card account was never used. Despite as they could see my payment history on every account I have, I have never missed a payment, never been late in paying.

I have never in my credit history paid only the least. I felt that I was treated unfairly. So, out of kindness of my heart, I called and closed the account so that they will not lose sleep over it. I have told the account specialist that I will not consider even if they were going to send me a card made of gold. I have no use for anyone who has no confidence in me.

I took a time out in a busy work week, during my only day off, to call AT&T customer service regarding why I was charged $2 as a data charge when there was only 2kb of accidental data usage on the account. It is not my fault that I accidentally press a button once or twice, and I am being punished for doing so by billing me $2. I called in to request information on why this cannot be stopped from occurring, and also to request for a phone model without the button. The first agent I spoke with was William, and he was unable to help me. He seemed unfriendly as he would speak while I was also talking, which prompted me to ask for the supervisor to handle this miniscule issue. In retrospect, the agent was not nearly as bad as the angry supervisor.

Troy ** (with the employee ID: TL16G) identified himself as a supervisor in the southwest Ohio call center, and he asked what the problem was. I informed him the same as above. He never apologized; he simply said, "Well, I appreciate you taking the time out of your busy day to tell me this " and he went on to dismiss the call as if that was it. I reminded him about how long I had been a customer of AT&T (since 2005), and that I wanted the data issue resolved. I added that the previous agent, William, should be more properly trained; so, I wouldn't need to request a supervisor to begin with. At that point, he became upset with me OVER $2 (which is not even his money). He became belligerent and began speaking over me angrily; incorrectly stating that he is properly trained and that he would be more than happy to cancel my account.

I replied that due to the poor customer service, I demand compensation. At that point, I requested his name and employee ID number, which he refused to reply. He continued talking over me about cancelling my account of more than 6 years. After finally providing his information, he AGAIN asked to cancel my account, and then hung-up on me or conveniently to feigned disconnection. After calling another agent, that agent stated that Troy ** stated in my account notes information that he cannot relay over the phone, and claims that I hung-up on him. Really? How convenient.

I am shocked and appalled that Troy ** is permitted by AT&T to provide such poor customer service, to customers who have been with AT&T for more than 6 years. Some business acumen Troy ** must possess to dismiss the revenue and loyalty of a longstanding and good standing AT&T customer, who always paid the bill on time, all in the name of his ego and saving a $2 credit.

This issue was resolved, and around 5/31, we tried the purchase again. This time I was charged $262.88 for the phones, but I did not receive them.

The customer care told me the order was cancelled by the warehouse because the iPhones were not in stock. They encouraged me to go to my local AT&T store. I refused because the nearest store is 20 minutes away, and I work a different shift than my family members, and I don't see them most of the week. Also, we were in the process of closing on a new house, packing, moving, painting the new place and et cetera. Too busy to go to the store.

Since then I have made several calls to the customer care trying to get that money refunded. I have had infuriating circular discussions with several representatives, and a few calm and rational discussions with representatives who were actually trying to help. However, they always come to the same conclusion: that I was not charged for anything! They claim the first $262.88 was only a pre-authorization, and they did not claim the charge. My bank is just being slow about clearing the pre-authorization. My bank tells me that the charges really cleared, and AT&T really did get paid twice. I have had several representatives investigate this, and they all come to the same conclusion. I feel like I am talking to a brick wall.

Secondary Sales is apparently the department that is responsible for the charges. I have gone so far as to fax them my bank statement; to try to prove that the charges have been completed, and still they insist that it is not true. Somehow the two charges were made from two different places. The first was from Texas. I was told by one customer care representative that the warehouse that ships the phones is in Texas, and they do not place charges for equipment through the warehouse. They concluded that it is impossible for charges to my credit card to have been made from Texas. The bank statement does not convince them.

According to customer service, there is no one else I can speak to. No manager, no person on staff has global access to all the records, so they cannot see the full picture of my experience. Hence, no one believes that I am owed any money by AT&T. They state that I have no recourse, but to wait for my bank to release the funds. They place blame on the bank. Seriously, I do not use a big corporate bank. I use the Farmer Bank's down the road. They are not withholding any funds from me. Those charges were legitimately placed and paid. That is all.

In October of 2010 I was sold a bundled package (phone, internet and Direct TV w/HBO) for a flat rate of 74.99 plus any applicable taxes. What this all boils down to is that ATT sales associates at the direction of ATT are blatantly lying to customers placing orders.

First I get a bill from Direct TV for 100.00 and one from ATT of 96.00 (apprx and some change)... so I called to find out what was going on. I was told that it would take up to two months for my discount rebates to apply. Something they did not inform me of when I ordered the service. In this package I was to get the 200 chanels with Direct TV plus HBO and DVR and DVR service for free. My phone service was supposed to be Unlimited. I was told when I ordered the service that it included unlimited local and long distance plus all the call features.

My internet was supposed be for their 6.0 version. I was guaranteed that ALL 3 services bundled together was going to be 74 bux plus taxes. I've made calls monthly since then trying to get my bill adjusted to what I actually ordered. For the first couple of months they lied and said, "Your rebates have not kicked in yet and once they do it will bring your bill down to where it is supposed to be". After the two months... then they said it was because my bill did not combine in their system and they would work to get this corrected and changes and credits would appear on my next bill. Never happened... NOW.. they are denying they ever sold me that package to begin with and no such low rate package ever existed. So I thought... ok, maybe I got a hold of a sales associate who just had no idea what she was doing and made a mistake on her end. Never the less it was the plan I agreed to. Now I pay 165.00 a month for a plan I was supposed to only pay 74.00 a month for.

Then... My neighbors across the street signed up with a bundled package with them. They offered them Direct TV service 200 chanel with HD service free for life and receivers free DVR service for free. They offered them the same unlimited phone package for local and long distance and the same internet service. Their service plan because they don't have movie chanels was quoted to them at 69.95 per month before taxes. Last month they received a bill for 168.03 and this month for 185.00. After waiting on hold for 2 hours a consultant finally answers and explains her next bill would be for 121.00 because the one for 185.00 was prorated for two months. 121.00 is still not the 69.95 rate she was quoted when placing her order.

Time for a class action lawsuit. I am certain that when investigated there will not be any trouble finding more fraud victims of ATT.

last month i got a family plan and the representative of att said the deal is for my family plan $140.00 a month + tax but the first bill came at $604.00 and then they do an adjust for 376.28 which i try they explain me why is to much but they can't explain also i expend a lot of money in the telephone.when the advertise said some cell phone are free for me it's to much abusive in the amount do to the situation is not good a this time also i became disable and they don consider please i need some one investigate this bill and help me because i don't want to cancel my family plan and the going to charge more.thank you for your help

sincerely maria ****

i order dsl service from att company for a promotion of 14.95 a month for one year. first att had to re-do my order because there ordering department mess up my order okay i got over that. then when i check my bill online it was 85.25 i was upset call a rep and told them that i never saw a bill in my mail and i went online and seen this high bill okay the rep. transferred me to another rep. and they told me that i owed everything except 12.95 for their starter kit that i did not order i paid 72.30 in march when they claim that they had my account together

then i told them to send me a bill in the mail that i can see they never did the next month i looked online and saw another bill for around 46.00 again i called they said i owed around 42.00 and i paid it then this month i go on line and now i owe 37.85 like i told the last rept. for att when am i going to see 14.95 with taxes on my bill. today i called billing about my bill so i can pay mt 14.95 plus taxes and i was on hold for over an hour and no ever came to the phone i had to hang up i never had a problem with my internet i do enjoy it but i do have a problem with such a big company like att miss leading a customer about a promotion that the of it you never see so think when my year is up i will used another company. i really signed up for this dsl in nov. of 2010 but they cancel my order and when they turned off my dsl and i had to reorder and they started me back up in jan. of 2011

thank you india ****...............

I spoke with a representative of AT&T last week about my bill and he stated that I, being 69 yrs old and unable to afford any raises, he stated I could get a better deal for under $17. My bill was already taken from my account for $22.16. Now I have a bill of $37.21. What is going on? This is inhuman. Please call me and get this straightened out. Thank you. I have been epileptic for 66 years, retired for 8 and a widow of 17years.

I recently purchased a new cell phone through an AT&T wireless store. The phone I liked was a Motorola RAZR V3xx. The price advertised was 99.99. Turns out since I didn't want an additional monthly service it would be 109.99. This price was good if I signed up for an additional 2 years. I also would have to do a mail in rebate for 50.00. SO, I paid 169.99 for the phone, however, the next month when I received my bill there was an 18.00 "Upgrade fee".

When I called AT&T the CSR told me it was a "one time" fee because I purchased a discounted phone and renewed my plan for 2 years! SO, bottom line is the 169.99 phone discounted to 99.99 was really 137.99. I completely dislike this marketing scam type of advertising. I know it is rampant in our society in many businesses. I'm sure other Wireless providers do the same thing. Bottom line to the consumer is to pay close attention to hidden fees when buying a new phone with a rebate attached. Ask questions about all fees at purchase time so you aren't blindsided.

On September 14, 2004 i established local phone service with Sprint and after reviewing their plans and pricing decided to order a sprint bundle plan which was to include my local toll service as well as unlimited long distance and dsl. By November, i received a bill for $1110.13! Upon reviewing my bills i found that several of the charges for which i was being billed were from third parties which i did not authorize.

I have made several attempts to get the matter resolved and have just finished emailing their customer service department for the last time. I find most appalling that i received yet another bill from Sprint along with a letter from collection agency now stating that i owe them 1285.20 which is another $175.17 on a line that was disconnected in November. Then, there is an issue with AT&T. While living in Charlotte, my phone service was provided through Bell South yet i was receiving bills from At&T. At one point i even called Bell South to inquire about these bills and the representative called AT&T who denied ever billing me. A month later i got a letter from At&T stating that there was an error in their system they were working hard to resolve it.

To make a long story short, i am still receiving bills from At&T on that phone number which has been disconnected for over 4 months. Matter of fact i moved from Charlotte to Fayetteville on August 15th 2004 and the most recent bill i got from them was from October 14, 2004. The bottom line is this..who oversees these phone companies and what can be done about this? I have even had MCI cancel an order i placed to disconnect service in Charlotte, told me that they cancelled my disconnect notice and continue to send me bills! I've had it, please help!

I signed up for a new Verizon long-distance account and was told to contact AT&T to cancel. When calling the company they used the usual selling tactics and convinced me to sign up for a new plan. After thinking about it I decided that it wasn't a good idea and so had the plan blocked by Verizon the same day. On the next, which should be last phone bill from AT&T there is a charge for the phone plan that I signed up for. Knowing that the plan never went into effect I called them to have the charge removed. They refuse to remove the charge because I signed up for it and they have a 30 day prepayment for that plan. I feel that the charge should not be on the account because they never provided me with any services after I switched to Verizon.

Considering that she did not even have the courtesy to inform AT&T that she had changed her mind we have a hard time seeing how a one-month minimum charge is out of line.

Here's my nightmare: In the beginning of March, my 80-year-old father got his phone bill from Sprint. He only uses Sprint, for local and long distance. His bill, for approximately three years, has been $8 or so a month. He hasn't ever had a problem until AT&T entered his life.

AT&T added a page of long distance charges to my fathers Sprint bill totaling $170.27. My father mailed the bill to me because he got so upset he thought he would have a stroke over it. I told him Id call and take care of it. After three weeks, seven Customer Service Reps, two Supervisors, seven solid hours, and a dozen excuses, I'm no closer to resolving this.

I will try to give you a concise version of events: 3/13/01 7:30pm Called AT&T at 1800-222-0300. Spoke to Tony. Told him these calls were not my fathers and he transferred me to Ms Brown. Ms Brown told me I had to order a wire check with Sprint or call 1800-222-3000 to order a wire check from AT&T. She wasn't sure though, if the customer would have to pay for that.

I called Sprint and spoke to Jennifer in the Repair Dept. She told me that Ms Brown was incorrect. I should call during business hours and get Customer Service to order a CMI to investigate the charges.

• 3/14/01 3:35pm Called Sprint at 1800-339-1811 and told them the story (for the fourth time). They transferred me to an AT&T dept. Back to them, I was told that both the wire check and CMI excuses were not correct. They said I should call AT&T Customer Service again.
• 3:50pm Spoke to Monique at AT&T Customer Service. She told me shed have to call me back because their computers are being updated. She promised it would only be 45 minutes.
• 5:00pm Called and demanded to speak to a Supervisor. Was given to Craig Gentry. He surmised that the problem could be with the recent change in area codes. He suggested I call Bell South in Florida at 1-904-780-2355.

I explained that Ive wasted enough time trying to get AT&T to fix their own error. I shouldn't have to make all these calls to different companies and investigate where AT&T made the mistake. He agreed and had a conference call with BellSouth in Florida. Well, BellSouth wouldn't even talk to me because they told Craig that it is an AT&T snafu. AT&T tried numerous times to push their mistake onto every other phone company. I refused to let Craig off the line now. He transferred me to Kevin Morgan, supposedly a Supervisor in Hollywood CA. We went over everything for an hour and a half. He thought that when the area codes were changed in Florida, my fathers was the same number as a Sprint Wireless phone. My father was being charged for those cell phone charges belonging to a different customer.

He said Id have to now call Sprint Wireless.

• 3/15/01 3:50pm Called 1800-339-1811 and spoke to Patricia. She transferred me to the Business Office. I spoke to Coritha there. She suggested changing my fathers phone number altogether since AT&T cant seem to fix this. My father would have to call though, to authorize this. In the meantime, shell get AT&T to take off the charges.
• 4:30pm Kevin at AT&T said the charges of $170.27 will be removed. He gave me Confirmation #NC******. It will be about a week before Sprint gets the order and takes off charges. Also, he will note the problem on the computer so that my father will no longer get these erroneous charges. I thanked him profusely and thought all was well.
• 3/18/01 AT&T sends my father a letter (dated Sunday, the 18th) stating that they have reviewed the charges and they are correct as is! The name on this letter is incorrect and the phone number they are referencing is also incorrect:
• 3/29/01 My father receives a letter from Sprint stating that they will be turning off his phone service if they do not receive the past due balance by 4/8/01. In a panic, he calls me.
• 7:30pm Chris with Customer Service says I should call 1800-222-0300. Ive explained that MAYBE AT&T has the information mixed up. MAYBE these charges belong to the area code they have on my fathers letter? I did AT&Ts; job so that this might finally be resolved. I, myself, called that phone number on their letter and, SURE ENOUGH, the gentleman there said he uses his phone for business calls.
• 7:40pm Spoke to Pauline Chadwick at AT&Ts; Long Distance Billing for Business Dept. She gave me Confirmation #NB*****. She said there's no promise that they will take off charges though. She said shed call me back in a few days, after she gets an answer from someone else.

I asked her for her direct line or extension since Ive gone through this over a dozen times now. Not to hold her accountable (God forbid!), but just to allow me to reach someone who knows the story so I don't have to repeat whole complicated mess again. She told me, No, you cant get me again. Just dial the 800 number. I then asked for a supervisor and she refused, saying, No, there's no one else you can talk to here.

As of this date, I don't know what to do or who to turn to. I feel that AT&T has no interest in taking care of this. If I cant investigate and tell them whom to charge, they will not bother. I tried everything. I cant spend any more time or aggravation on this. Also, I made the long distance call to the number on my fathers letter. Ill have to pay for that; I don't understand why AT&T didn't call it and find out for themselves. They do not cooperate at all though. I feel this is a form of extortion. They can tack any amount or any calls on someones bill, then refuse to look into it and correct their own error. What is a consumer to do now? I feel they expect me to pay the $170.27 just to be sure my fathers phone isnt shut off. After all, he IS elderly and in poor health. I find it hard to believe that they can do this to people.

We've forwarded this sad tale to AT&T and, like Christine, are awaiting a reply. What Christine might want to do is pay the disputed amount, just to ensure her father's telephone is not turned off.

I received my phone bill from Alltel. In it was a bill from AT&T for $297.40 for two phone calls to someplace called Chad. I called AT&T and talked to a guy name Vinny. He said the calls were made from my computer and I'd have to pay the bill.

My wife and I are the only ones who use are computer and neither one of us made the calls. I Didn't know you could make calls from a computer. I'd like to know if AT&T has some scam going with some co. to rip off people. My wife and I are both in our 60s and I am disabled.

I have 2 phone lines in my house. When I switched to AT&T I requested to have each line set up on the same calling plan (7 cents/min and 25 cents calling plan). They agreed. Several months later after using the calling card while traveling on company business, I realized I had been charged 72.5 cents per minute for each calling card call made.

I called AT&T to complain and expected to have them gladly remove the excess charges. After a personality conflict with one supervisor "Monica", no one else was permitted to override her decision to help me. I e-mailed the company only to receive another "I'm sorry" response. I am willing to fight the big boys if that's what it takes to prevent excessive consumer charges and the lack of record keeping these companies have in these situations.

It is frustrating to have a poorly spoken company rep to say, "I didn't overcharge you, so don't be upset. There is not anything I can do.

Billed for a bogus call from my phone on billing cycle 1/28-2/28 to an international "Chad" number which is an adult entertainment charge. Billed for $197.16. On Feb 7, 2000, I called AT&T and told them this call was not made by me. They were advised I would not be responsible for this call. They could check my previous records and it will show this is not my practice.

Billing 2/28 to 3/28--my bill was credited for a "MISDIRECTED CALL" for $104.13, they were still asking me to pay $93.03.

This is a scam. I will not pay. Another letter went out to AT&T. They were also advised I would be contacting Consumer Affairs. There should be some type of law to protect the innocent consumer.

Unfortunately, AT&T has been refusing to back off these charges to Chad, which are the result of a scam supposedly aimed at adult site visitors. See our recent story for more details.

My husband and I got our phone bill three weeks ago. The bill was from AT&T for $800. We don't even have AT&T long distance. When we called them they said it was internet related. We called AOL our long distance provider and they said that it was not. They could prove we were not even on the computer when these calls happened.

AT&T then said they were regular 900 calls, but they would cut the price in half. We refuse to pay anything, we did not do this. Every time we called back AT&T they changed the story. First they say they are internet related calls, then when we tell them we can prove they weren't they change the story. Finally they said it was going to investigations.

I called back myself and talked to a woman named Ida in the Massachusetts office. She said we were cleared of the charges and a credit would be made to our account, it would take up to two billing cycles to hit our account. She even gave me a confirmation number. I asked her if a lot of people were having trouble with these calls to Chad Africa, and she told me no because AT&T had an account with this company, and other companies like psychic hotlines.

Just two days ago we get a phone call from Vincent in investigations with AT&T saying they are reinstating the charges. When my husband told him we already had a confirmation number clearing us of the charges, he said that was only a credit while under investigation. Now he says that we do owe the money. He told my husband I misunderstood Ida, and that there was no way that she told me that AT&T even has accounts with companies like these (adult porn).

So my husband hung up the phone and called AT&T himself and asked how he could set up a 900 number account. They gave him a number and when he called it was a "how to" set up a porn line (phone or internet) and how AT&T will help you collect money from customers and all this other information. When my husband called Vincent in investigations back at AT&T he told him about this number and Vincent said he could not believe that a company he worked for would have accounts like this. I know I keep rambling on but I'm very upset and AT&T keeps changing their story on us. I truly believe they are in "kahoots" with companies like these. There is no way we called on the internet or on our phone these numbers. Either we are being scammed by AT&T or someone has hacked our computer and used our info to access this porn account.

We were on the AT&T One Rate Plan at $.07/minute at our previous address and telephone number. When we moved to our new house I re-established the same service with AT&T at our new number effective 2/1/00 and confirmed that I would be on the same One Rate Plan at $.07/minute. Well, I received my first bill approximately 1 1/2 weeks ago and I was shocked to see I have been charged REGULAR RATES!

Upon conversations with a couple of Customer Service Reps., and a message from a Manager, they have no record in their file of my request for the One Rate Plan and will not adjust my account. The last Customer Service Rep. I spoke with, Terry, said she feels that my complaint is extremely legitimate and she agreed with me when I told her I was not planning to pay my bill until I receive an adjustment. She was going to specifically speak to her Manager about my situation and have her Manager call me back. Her Manager left a message that she would try back, but left me no way to contact her directly.

Last night and again this morning I tried to get some sort of acceptable response through their online customer service, but received the same results. A customer service rep. wrote back that they reviewed the notes in my file and cannot make an adjustment. I specifically requested direct contact information for someone above the Manager level with whom I could discuss my situation. I am awaiting a response.

Having just endured the stress of moving across country with two young children, living in temporary housing, house-hunting, and finally moving into a permanent house - all while being 3,4,5, and now 6 months pregnant is extremely stressful. This problem with AT&T is extremely frustrating, especially when I make a LOT of long-distance calls, have been a loyal AT&T customer, and have ALWAYS BEEN on a calling plan.