AT&T Wireless Reviews

Alex was absolutely fabulous. He was patient in helping with getting my new phone set up. After being told that I couldn’t purchase a phone outright in Rockport, TX, I drove 30 miles to Portland, Tx. Alex let me know it was possible and he walked me through every step in transferring from one phone to the other. Thank you, Alex!

I upgraded my IPhone today at the North Greenbush NY store. Shamore was excellent, walking me through each step of the process including ways to lower my monthly bill, explanation of the different plans in terms of number of hotspots, insurance coverage, etc. She was professional, friendly, very knowledgeable and pleasure to work with. We engaged in conversation about many different topics while waiting for the new phone to complete set-up. She is a valuable employee who should be considered for promotional opportunities.

Anthony was absolutely the BEST. If I could have given him 100s across the board, I would have. I have somewhat of a tumultuous history with AT&T. I was a very unhappy Verizon customer for years, but it was all I’d ever known. The only reason I switched to AT&T was because my (incredibly toxic) ex-boyfriend had multiple AT&T lines and internet service. Before we broke up, he convinced me it would be much cheaper to join his family plan than stay on my own Verizon plan. There was one catch: I still owed money on my Verizon phone, and Verizon wouldn’t let me switch until it was paid off. My ex promised he would pay off my remaining Verizon balance, and in return I would take over paying my monthly portion of the AT&T bill.

Pam helped me to transfer my phone information and while waiting she provided the bestest and sweetest customer service. She is known as the hardest worker at her store.

By far the worst customer service in the mobile phone industry. I don’t think there’s anything you can get from a person that would actually be followed through and not one big lie. It may look cheaper, but don’t do it. Trust me do not do it. You will regret it financially and emotionally.

Buyers beware! AT&T had a promotion providing a Visa/Mastercard to help offset transferring from another wireless phone service. We switched over our entire family and received an email for access to three $200 cash cards. We were give an option of physical cards or electronic. We chose electronic, what a huge mistake!! 2 out of the 3 gift cards were compromised. We went thru the number provided for customers service with the department the electronic cards originated. They opened an investigation, and at the end of the 8 weeks confirmed cards compromised and replacement cards would be issued. My wife and I spent a year with more that 20 calls with no resolution. We were told more than 6 times the replacement cards via email would be sent but they never were.

I agree with most of the bad comments here. Since getting their service we have been lied to by sales staff at COSTCO and then by the billing dept. We were told we would send in our old phones for the new FREE phones, this was a lie. Then we were told they had better service in our dead zone area where our home is, that was also a lie. We have to use WIFI everywhere we go to get or place calls. We have a tower just a mile from our house and we still have to use our WIFI. If we did not have WIFI we couldn't use our $1200 phones. We have called and called and called to customer service which I'm not sure why they call it that as there is NO SERVICE for customers. All you hear are excuses and they NEVER resolve any issues you are having, plus we had to pay full price for the FREE phones we have. My friend that recommended AT&T called to apologize and she also paid the bill off just to get away from them.

AT&T’s installation failed, requiring three technician appointments, including one no-show. A broken Gateway and wall cable box required replacement and repair. I endured a four-day outage, lost multiple work hours, and received no equipment-return confirmation after cancelling. Repeated failures, poor communication, and zero accountability made this unacceptable customer service experience. And they owe me some credit!

I had one of the worst experiences I’ve ever had with AT&T. I signed up after being promised a package for around $141 per month for two iPhones, two phone lines, and business internet. Instead, my bills were hundreds of dollars higher than what was promised. To make matters worse, my account was set up incorrectly. The verification codes were being sent to a phone number that wasn’t mine, so I couldn’t create my online account or access my billing. I contacted customer service multiple times and visited AT&T stores, but no one could fix the issue. Because of these account errors, my phone service was even suspended at one point, causing me to miss calls from customers and hurting my business.

I’ve been with AT&T for 33 years — all the way back to the old analog brick phones, through the mergers, rebrands, and everything in between. In all that time, I never complained once. That changed this month. I called AT&T to ask a simple question: Do they offer a senior discount in addition to the military discount I already had? What followed was the worst customer‑service experience I’ve ever had with any company. First, AT&T’s automated phone system is absolutely terrible. It fights you at every step and makes it nearly impossible to reach a real person.

Thanks You fixed internet problems asap. I got problem called and they said fixing.

Service sucks. Make sure you keep up with tracking number for a device replacement. They couldn’t recover the device. I was charge twice. They have raised their prices tremendously and the customer service has felled to it lowest.

If we could leave a 0 starts we would. An AT&T rep approached us in January offering low prices on mobile service and plans to finance new mobile phones. We specifically asked if we paid our phones off early & decided not to continue with them if there would be any penalties. Answer was no. We had been with Verizon for many years but the AT&T promo would reduce our monthly bill so we decided to try it. In May, after several months of poor cell service, we switched back to Verizon and paid off our AT&T phones. SURPRISE!!! There was an additional $867 charge for "breaking the promo terms of the switch", no one told us that the promo included a 36 month agreement or there would be a rescind of the deal that gave us a credit on our Verizon phones.

ATT is the worst. Someone else has my number and I keep getting messages for that person and data stolen. Paid $40 and got message stating that I only had $10 in data. Called customer service over and over. Nobody answered. Tried chat. Nobody answered. Got charged for it. Calls keep dropping or breaking up when talking. Worst company ever. I was hoping I would have a better outcome but it's way worse than the other companies I've had.

Over 60 minutes and holding with customer service to find out why my cancelled account just got billed an entire month's charge. This account was cancelled 12 days ago, and today I got a receipt for another full month's payment. I was told I would get a gift card for the difference later? This is a rip off, simply put. I have been a loyal customer who always paid my bill on time. They took advantage of me, and are now leaving me on hold for a ridiculous amount of time, to try and get this money returned to my account. Don't use them!

ATT was charging us $10.00 next up anytime phone upgrade without our approval for 2 years. My bad for saving money with auto pay and paperless and not reviewing my bill. I was ripped off and I'm so mad. Also we got rid of our cable and bought internet with ATT, it was so bad and unreliable. I found out there is no tower close and the service did not have the MBPS advertised so after 20 years I'm leaving to another carrier. The call center told me to get internet elsewhere.

This company stinks. I hate working with them or on their website. I would like to switch networks but I don't want to lose my phone service for a couple days which would be necessary to unlock my number. Wish I had never started an account with them.

AT&T customer service will lie to you just for you to pay your bill and you don't get no service my internet is still not on but they took my money and I'm trying to get it back now but I went to the store today and they start giving me all this stuff about I didn't pay all my bill and at the time it was like $105.01, now they saying it was $165.80 and I didn't pay all my bill so I know how that go they be lying

Reported fraudulent account. They chose to ignore the email and send to collections.

I just open up an account with them telling I need my bill to be where I can pay it. Had not been with them more than 3 months and my bill has went up. I have never new amp of my bill. They want tell me at this point it is $300 and some change I suppose to got something where they would pay off my phone from another company for switching over. All lies. I try talking to a manager. They have given me the runaround. They are beating people outta they money. I am a senior citizen on a low income. They are will to take my money and want low my payment that I can afford to pay. I ask about what my bill was going to be after I got the phone. The man told me to wait I no in a month. .. so not for two months I owe $600 dollars..

Billing issue, spend hours on multiple days and I end up paying $25 twice on overdraft where I was approved and promised that auto pay will not hit on my billing day. AT&T hired bunch of CLOWNS and ** in their customers resolution dept. Shame on At&T. You already lost 1 line from my family plan and soon you will lose 7 more. Shitty service.

I had been a customer with AT&T for 20+ years. They continued to go up on my bill until I just felt it was unreasonable. I paid off my devices and ported my numbers. The bill they sent me included payments for the 2 devices I had already paid off the previous month and I asked them to please remove them and then send me a correct final bill. I canceled my auto pay and removed my payment information. They sent me a final bill and then 2 days later processed a payment to my account without my permission. I don't care if I owed it or not. Processing a payment without my permission is fraudulent.

Do not stay with ATT. Scammers....never ever go with ATT. It should be 0 star.

ATT does not care about their customers. I was told that I would get a full value credit for a phone trade it $1,100. Now I'm told I am only getting $500 because I'm not on the right phone plan. The rep never informed me of this or I would have changed my plan. Instead of a $5 monthly fee for the phone, it is now $36 am monthly. The difference of $600 is a lot for me. But ATT don't care they are bait and switching customers. The supervisor (Edith) said yes the rep put in for the full trade in credit but that means nothing based on the phone line. The phone was on mint condition. Edith said there is nothing they can do, I hear your frustration. That is not the word to be used.

The worst customer service I’ve ever had in my life. Was kept on the phone for almost 2 hours in the combined two phone calls! The dispute was a $50 issue and we were literally told there was nothing they could do that. They would rather lose us as a customer after 20 years because their policy said otherwise.

I took their offer which I received in email but they changed my bill and I’ve been calling them last 9 months and every time they say it will take 2 billing cycles to update but never did. All I know is I’m taking my business to somewhere else. I don’t have time to call them every time for this. I have small business and these baseless charges mess me up.

Worst phone carrier service ever. The salespeople are bottom feeders and will lie to your face in your own home. I had to switch to a different WiFi plan after a move. They sent a salesman along with the technician hooking up my WiFi. Funny since I never needed a technician to turn on my WiFi before. It was all for the sale. The salesman took my phone and said he could get me a family plan for less than what I was paying with Metro. I knew he was lying through his teeth and didn’t trust him in my gut, but went along with it anyways.

Trying to talk to someone about service and I keep either have to be on hold or a call back. Never get a call back. Done this several times. Truly disappointed. Always says high call volume. Think I need to switch service.

Absolutely terrible customer service. Do not sign up for this wifi if you ever want to have them show up to set it up. They will not show up when they say they will and then tell you they can’t come for 2 days. The worst wifi.

We signed up for AT&T fiber. The tech came out to install. He needed to come back. We called to schedule that and the rep. signed us up for another account. Now we have two accounts, one we have access to and another we do not. We cannot cancel one, because we don't the access code. We have spent hours trying to get this resolved. Funny thing is we own quite a bit of stock. We will be selling our stock. Terrible customer service.

I cannot deal with this level of insult to me as a customer. I went into an actual brick & mortar store. I was told they cannot help me. My only option was to call the 800 number which I did this morning. Stayed on hold 54 minutes. Total phone call 102 minutes, at the end. Nothing was resolved. However my blood pressure is now through the roof.. I’m taking an extra blood pressure medicine now. Just to make sure I don’t have a high blood pressure stroke, but if I do have a stroke and die today… I certainly hope my family sues AT&T for the wrongful death that they have caused. After that phone call I then called Spectrum. I was on the phone for nine minutes. My issue was resolved.

The worst company. I’ve been with AT&T for months and it’s been nothing but unprofessional from start to finish. My bill keeps getting jacked up with random charges that aren’t mine, and when I actually get a human in customer service, they act like they couldn’t care less. I called three times to fix a billing error — each rep gave me a different excuse, transferred me, or “accidentally” dropped the call. Nobody took responsibility. Meanwhile, they still expect me to pay the full amount, including charges I never agreed to. It feels like they’re stealing money and banking on customers giving up. Zero accountability, zero help, and zero respect for customers. I’m stuck paying for their mistakes. Do yourself a favor and avoid AT&T if you value your money and sanity.

Went into the store to just update a changed credit card and the rep signed us up for a new plan supposedly to save us money. 55 and up plan with wireless internet for 108 a month total. Went and streamed movies on 8 devices at a time to check the signal. Seemed fine, after the 7 day trial period it became random service, sometimes having to reboot to get anything. Strike one. Shortly after they took 156 dollars from our checking account, which they said we needed to use to get the discount. With no explanation, and must have changed the password on our account so we could not see the bill. So we went into the store to resolve. The same rep fixed our account login and said he resolved it and the problem was the way it was bundled it did not show up correct on the bill. He called someone and then said the overcharge would be credited toward the next bill.

AT&T Location: 1501 S. Colorado Blvd. Denver CO. Brought a prepaid AT&T sim card. The technician at AT&T store placed it in a phone that was not an AT&T phone. The phone was locked and could not be used. Manager said no refund was available. This happens within an hour of purchase. Customer paid for service, that they did not receive. Manager said the customer was wasting his time and could not come back to his store.

Wish I can give it a 0. I'm tired of them not resolving the issues. Unreliable service, dropped calls, poor voice quality. No ownership of lack of help, blind transferring no account adjustment after over a month of problems.. They offered $10 credit.

I switched to AT&T based on promises that my monthly bill would be much lower than it actually was and that I would receive promotional “free” phones. Instead, my bills were hundreds of dollars higher than what I was quoted, with one bill reaching nearly $600. It took months of complaints before AT&T made only partial corrections, and my account still does not reflect what I was originally promised.

My fiber internet has been out twice in the past two weeks for the entire day. And with NO notifications. And NO updates! I called them both times and they sent me a text with a link to follow the outage. HOW am I supposed to track it on the internet if I have NO internet. Both times the customer service rep had NO IDEA about any problem. Very frustrating.

AT&T is the absolute worst company I’ve ever dealt with in just about any industry I can think of. I’m certain that they’re involved in large scale corrupt business practices because they’re protected by the red tape of arbitration. Every 10 years or so, I get roped back in by some deal on another form of service (I.e internet might be better, FirstNet can’t be too bad) and oh man, I end up so incredibly frustrated that I immediately regret any possible savings they promise. Typically it has to do with promotions, gift cards, rebate, discounts, that take months (!) to complete, process, or pay.

I purchased a Choice Home Warranty policy and, the following day, I was contacted with an offer for AT&T Internet service, which I already had, as well as AT&T cellular service. An AT&T representative came to our home to discuss switching our cellular service. During our conversation, he initially indicated everything was fine. He later called me back with his manager, Keith **, on the line. Keith was very persuasive and assured me that switching to AT&T would be a great decision, so we agreed to make the change.

Absolutely the most horrible customer service. They turned off my wife's service instead of transferring my mom's cell phone to a new phone. I call them to discuss the option of obtaining a signal booster because of very poor signal quality where I work and the rep kept telling me that there is a signal outage --- I was calling from cell phone and she knew it. They keep making up answers and say the same thing over and over again. I asked for a manager and I was refused a manager.