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Walter of Fort Mohave AZ (7/23/04):
A salesman from DISH Network called and said he could match the $30 price and number of channels that we were getting with our current supplier and we agreed to switch to DISH. When the installers came to install the $30 package, the number of channels was less than half of our previous package. I called to increase the channels and the price went up to approximately $50 per month. Also, since we switched to DISH, the system cuts off several times a day, the guide is messed up and there is only one box to control both TV's. We called to complain and asked that service be cancelled; however, we signed a one year agreement and were told we would have to pay $499 to cancel service.
Charles of Vancouver WA (8/08/04):
I spoke with DISH Network about error messages I received while viewing the Western channel and 109. The technician walked me through a fix and told me to wait 10 minutes. When it didn't work, I called back and Ken took me through the same procedure and ultimately determined that the dish needed a new part which he offered to send me since the warranty had expired - I have had the dish 4 years and the problem is approximately 4 months old. I explained that I am disabled and cannot get on the roof to install the part. He seemed amused by this. I called back and asked Gabrille for an appointment with a service technician and she tried to convince me to buy a service package instead of a single appointment.
Shawn of Williamsburg MI (7/17/04):
I purchased the DISH Network 500 system, dish and two receivers and was never able to receive a good signal. The installers came to my home two times and I received a signal for a short period of time before it went out again. DISH Network said I could pay $100 for them to come to my home again or I could pay $25 for a maintenance plan. I cancelled the system. I tried to sell the DISH system that I bought, but until I pay the $74 disputed bill, DISH won't let anyone use the equipment. I have lost at least 2 months of service and have called technicians, the retailer and the installer to no avail.
John of Germantown MD writes (3/31/03):
I signed a one-year contract with Dish Network for the basic channel package. Since the installation, the unit has not worked correctly. I've had to leave work 4 times for service calls, and still the problem has not been corrected. I would like to terminate my relationship with Dish Network, but will be subject to a $240.00 cancellation fee. Since I am not receiving the service I am paying for, and I have given them ample time and opportunities to correct the problem, I do not feel I should be responsible for this fee. I've called them at 8 times to report service problems and when speaking with supervisors, been treated quite poorly.
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July 25 2008
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