Spectrum Reviews

Wish I could give Zero stars. Cox informed us that since Spectrum is now our cable/TV company, there would be no price increase. However our price jumped from $298 to $329! Do not believe them if they say you can call a phone number and someone will help lower your bill because you are a long time customer. I have tried that a number of times and it never results in a lower bill.

A card was left on my gate in remote location and I called. I was so happy to have a different cheaper option than Starlink. I talked to him on the phone for a long time and was even going to bundle multiple phone lines and more. They set up install appointment. Well I wasted hundreds of dollars. I could NOT afford buying equipment, a different phone, power to ethernet cable, repeater, and more. plus took the day off work so I could get Spectrum installed. Cancelled my starlink. I waited around and they didn't show. Turns out they cant actually provide internet to my location. They just wasted my time and all that money I could not afford to lose. Some things I may have to pay shipping to return, some things I got on FB marketplace and can't return, and my lost wages are just lost. Frustrating experience.

I was called by a sales rep to sell me services in FLORIDA! Spectrum get your shit straight and then the rep kept me on the phone because she didn't like that I said to lose my number. This is a solicitation call and I do not want your shit! SPECTRUM SUCKS ASS.

They lied to me about the fiber optic! They installed cable, not fiber and charge me $70 a month for 1000 MB. We never had 1000mb, top internet speed was no more than 500 MB with a lot of lagging! I went to return the equipment and the Spectrum store had only 2 people working with 10 people waiting for help from the 2 employees working! Very rude and not wanting to help. (“You find all you need on the app”) answer I got from one of the engineers working there! That’s why everyone is running away from this company! DO BETTER!

I added Spectrum in October '24 using a promotion that claimed to lock my rate for three years. The service has been good, however a recent notice from Spectrum showed that my rate would change in October '26 (after two years). I had a chat with their representative and she informed me that after two years they start the process of moving me to full rate despite the original promotion for three years. I was told that I could contact their customer service team to see if there is a new promotion that might 'work for me'. What worked was the original agreement for three years. This is a classic bait and switch pricing routine. It is frustrating to need to spend so much time working through this routine when the best I can hope for is to put in great effort to get back to what was promised. More likely they will still renege on the promotion and still raise my rate. How very frustrating.

I decided to cancel my account after their ridiculous price increase, and one of their reps upped my internet speed without my permission. The woman kept me on the phone for 15 mins, convinced me not to disconnect my internet that day since I was paid to the 22nd, and she marked it to be cancelled on the 20th. BIG mistake – don’t do that!

Beware!!! Do not get any mobile services with this company. They will tell you that your bill will be a set amount then 6 months later double it. This place is crooked and steal people money. Also, the upgrade anytime is a lie! We went to upgrade and were told we could only upgrade once a year. Then, after having enough and call to ask how much to close my account out was told it was only 1700$ then get a bill for $2800. Phone companies are a joke, and a lot do the same thing, but this is the worst, and I do not recommend them! Pay more money and go to T-MOBILE. The service is so much better anyway because Spectrum drops left and right. Take it from a lesson learned is STAY AWAY FROM SPECTRUM. T-MOBILE INTERNET IS WAY BETTER, AND CUSTOMER SERVICE IS 1000x better. Roy and Joe do not need to be in customer service. They both belittled me and talked down to me! Again, BEWARE and do not use SPECTRUM!

It's a nightmare to cancel. They won't let you off the phone. They ask questions that are not their business. I do not recommend.

I personally do not have Spectrum service and probably never will because of this issue we are having. Spectrum came out on my property a few months ago and bored some new fiber optic cables for new internet they are trying to provide in my area. But the issue arose when they bored the holes they disturbed the soil beneath and caused huge 3-4 feet deep sinkholes in my yard. So now I have two huge holes in my yard that are just safety fenced off and no one is coming out to fix these holes or fill them in.

Their sales tactics equate to downright harassment. A salesman showed up at our door and asked if we were interested in switching the Spectrum. My husband said we were interested and would like details sent to our email so that he could have time to compare pricing before ever agreeing to anything. They then called to schedule an installation appointment. We said we did not order an installation. They asked again if we wanted their services. We said at this point no.

Leaving reviews everywhere possible. If you have to just return equipment go to UPS store!!! Spectrum emails tell you it is an easy drop off in store. FALSE!! Spectrum shouldn't even list store drop off as an option and just tell people to go to UPS. Horrible horrible experience in the Spectrum store. Stood around for 80 minutes to MAKE A DROP OFF!!!! No one in their right mind would think they needed to take more than five minutes to make a drop off. It could really be a self service station in the store!!! People know how to use self checkouts these days. The process is the most idiotic system ever, to require people to wait that long to try and work with a live person. I

I am getting a great deal for internet and cable since I live in a retirement community. The service is very good. Unfortunately, the customer service encouraged me to switch to Spectrum mobile. I was on a reasonable plan with Verizon for $35 a month with a phone that I bought, Moto G. Spectrum made me get a new phone from them that would work on their network. So it was great and really cheap for a year. Then it went up to $50 a month. I called, and I got the $40 plan, but it took 2 months to change. Now after 1 1/2 years my phone won't charge. So I have to pay off a phone that won't work, Moto G 2025.

If you get them plan on keeping them because to disconnect you have to call and they will keep you on the line for over 29 minutes.

I have been a customer of Spectrum for 3 years. My service was basic at $64.99 monthly. I choose to be paperless because it saved me $10.00 a month. I was a very good customer. Paid my bill on time for 3 years. After receiving my last statement as all the previous ones, I noticed my bill had jumped to $84.99 a month. In very small print it stated I lost my $10.00 a month credit and they decided my plan was no longer available, so we get to charge you another $10.00 a month! I called and ask them about all of this and they basically told me this was the only thing they could offer me.

Spectrum is actually the worst internet on planet earth. My internet goes out every five minutes at night and my wifi randomly turns off for like five seconds at least ten times a day. Spectrum. Get it together, your actually so bad, FIX IT. I'm not trying to have my internet go out when I'm in the middle of doing something important.

Charter/Spectrum has to the worst at keeping anyone with reliable cable or Wi-Fi services. I have had them for years and every year something is wrong, down or limited. It is absurd this is the only service available. They don't stand behind their lack of service. Over 300,00 a month for fractured service and all the report is "workers are currently correcting"

We downsized from a house with Spectrum service for 8 years to an apartment in the same zip code. The Spectrum agent handling the transfer of service said updated equipment would be sent to the apartment and we could keep the same phone number. The new equipment was never shipped so we used the old equipment from our house. A tech was not available for timely setup so we had to do it ourselves (not easy for elderly over 90 years old). Everything worked perfectly for two days, and then suddenly we had no home phone service.

I paid my bill for my mobile phone since July 24, my phone been in SOS mode can’t use my phone. Can’t use it right now and I’m still getting bill to pay my device. I pay my bill for my device. Phone still in SOS mode. I need some done. I need my money reimbursed. Thank you.

I signed up for and agreed to a specific Spectrum plan for new service in Conway South Carolina. After installation, I received a bill charging $40 more per month than the package we contracted for. When I contacted Spectrum, I explained they had installed a different package than the one we signed up for. They assured me they would correct it and adjust the billing to match the agreed plan. Today, when I went to pay the bill, the error had not been fixed. I contacted them again, and this time they refused to make the adjustment, claiming they “don’t prorate bills.” This was never about proration—they simply installed and billed for a package we never agreed to.

Customer Service employees are kind, but they can't help you due to company practices. We ordered a new phone in-store which was a huge mistake. Although our salesperson was incredibly kind, they only had black phones, so we had to order a mist blue phone. When we got home, we saw in our account that the ordered phone was black not mist blue. We could not cancel or change the order, so we went back to the store. Our salesperson could not cancel it either even though it had only been placed 2 hours ago. We had to order another phone. Due to the mistake, the salesperson showed us her screen as she ordered. It took 3 times for the order to take.

Worst company I have done business with in a very long time. It took 3 phone calls to close my grandmothers account after her death and more than a month. The first representative said someone from another department had to call me. No one called (but they said when I called they had tried three times). I had no missed calls or voicemails from Spectrum. I received a letter and called them back and it took being trasnferred 3 times to finally get someone close the account (but of course, they are charging for the entire month even though I called to close it a month ago). I will never use this company again.

I have been a long standing customer of Spectrum internet and it was decent for a few years but this year their internet has been absolutely horrible and this week I'm switching to fiber. It's just ridiculous to pay $80 or more a month for internet that goes in and out constantly. I highly DO NOT recommend Spectrum!

I have Internet service with Spectrum and wanted to add mobile to spectrum but Verizon since I am a new customer is willing to waive all fees today so I can walk out the store with 3 new lines and so I contacted spectrum since they're already getting my money for Internet would they be willing to waive the 158 due today and they said no, so because they obviously don't care about keeping customers I might see what the Internet service Verizon offers and spectrum might very well lose a few customers today because my family members are disgusted with them as well for this same factor so I want everyone to know Verizon cares more about getting customers and keeping customers than spectrum. Very sad reality. I always thought spectrum was nice and caring but apparently not.

If you are switching because they offer "device buyout program", don't bother. I was approved for the buyout program and was issued 2 virtual rewards visas. The next day, the 3rd party they are contracted with put a block on them "potential compromise" with no reason for the compromise. The customer service is not in the US! Said could take 7 months for them to come to a resolution or a straight answer, seems all rather janky. It's been over a month and I am yet to have access to these funds with zero help from Spectrum or the 3rd party. So I am left to now pay the device balance and late fees added due to this situation to my old provider, when the devices were originally free until I left their service before they were promotionally paid off.

I wish I could pick 0 for stars. Spectrum does not offer same-day customer service. My spectrum modem died completely. I called spectrum to get a replacement, sadly, they could not provide one same day and I had to wait by making an appointment. Since I work from home and I need my Internet this was terrible to find out. I’m surprised such a big company cannot fix emergencies right away. I wish Verizon serviced my ZIP Code.

I’ve been paying $90 a month for just Wi-Fi in my second home for the security cameras. Apparently, they’ve been overcharging me for years, when I canceled they offered me the same service for $20 a month and informed me that I have another month that I have to pay them for after I canceled the service. Sick and tired of getting ripped off by these companies. They should offer their promos to existing customers as well instead of just new customer. If they took better care of their customers in the first place, they wouldn’t leave instead they ravage their wallets. Screw Spectrum.

If I could give zero stars, I would. Spectrum consistently raises prices without any notice or explanation, making them significantly more expensive than almost every other internet provider in the area. When you first sign up, they are all smiles and warm welcomes. But the second you face an issue—especially regarding unfair billing—their customer service completely vanishes. Nobody is willing to help, and you just get passed around.

Sales person guaranteed me Spectrum would save me at least $1000 in a year, said when I got my final bill to upload to Spectrum. I did everything like instructed, during wait period Wi-Fi is horrible it’s spotty, clicks on and off, I have to rest a lot. Was informed I would have to pay an extra $10 a month for each Wi-Fi extender, I explained I didn’t need an extender with AT&T but was told no other way to fix it.

I cancelled my service and returned the equipment on July 20th, they sent me a bill that runs through August 5th. So basically charging me for half a month that I am not receiving service. I messaged them online to ask them about it and they said if I didn't pay the full bill they would send me to collections. I was with them for 18 years and every year my bill would go up. Worst part is, their service was spotty and would go out randomly even with no storms in the area. I work from home and need my internet for work. I was with this company for 18 years because there weren't any other options in my area and their customer service is terrible too. Now I have better options, and I am leaving them.

Called because a Spectrum employee came to our home uninvited and sat in his truck on the property for 10 minutes we had to go out to him. He claimed ** person ordered service, we told him they didn't reside and no order was made for SPECTRUM.!) minutes he sat at the end of the property after that-still on the property. We contacted SPECTRUM- their response was, YES ** ordered service. Then the round the world 3.5 hour abuses and yelling (on both ends) began, and it went like this: What's YOUR account, What's your name, oh, you had service in another state so we don't recognize your current MOBILE account at that address- ** can order there. Me: What? No the property owner doesn't want your services SPECTRUM.

Spectrum charges for a billing cycle whether you use their service or not and they think it's ok to make people pay for a service they are not providing. You don't get charged for what you actually use. If you cancel in the middle of a billing cycle, they will not prorate. This is theft.

Horrible service and customer service. Don’t waste your money and time!

Please avoid Spectrum at all cost. I decided to purchase just basic cable with Spectrum. Once my bill came, it was a complete mess! They charged me for platinum cable service, as well as select cable service. I had to get streaming equipment because I do not have a smart TV. It was only 5 dollars a month to rent and they were charging me full price as if I agreed to purchase them! Which I never did! The bill turned out to be $475. What a joke! I canceled their service immediately! They will nickel and dime you! The worst cable service I have ever had!

I wanted internet for my home. They sent me the equipment without checking to see if I could even get service. I had to contact them to set up a time for a technician to come over. He told me that even though the main line was across the street, Spectrum would not spend the money to hook me up. The line used to come across the street, but they took it down a couple of years ago. Now I had to take time off of work and spend my gas money to return their equipment that they never should've sent me in the first place. The nearest store is 30 minutes away, and when I got there, only 3 people were working. There were 11 people waiting to be seen and 6 of them, including me were there to return equipment. I have never had any dealings with Spectrum before and believe me, I never will again nor any other person I come in contact with. This company deserves to go bankrupt and die in a pile of ashes.

STAY AWAY FROM SPECTRUM. They are crooks. First I was told I was getting a FREE phone but was charged for it $1000.00. When I called about it I was told that was a third party person who told me that and it was not true. Now I turned in my equipment 2 days after the cut off date which I did not know and have been charged for the full month. Again told, "It was past the cut off date. Sorry. There is nothing we can do." So they are telling me that I have no equipment to be able to use their service "But we are charging you for the full month because we do not prorate the charges." To sum this all up they charge what they want and too bad for you.

This has to be the worst. The worst telephone company I ever had ever. I will go with unknown brand before I go with this company. Reception sucks, can't get to the people I want to get to. I text many people, thousands of times they've never received. I've called in them. They went straight to voicemail. They don't know why same thing on the opposite side of my end. It keeps happening, and it doesn't stop, and I don't want to do anything about it. And they don't want to do anything about it, not even a discount. I've had it. I would not recommend this fake phone company to anybody. Because it's not a phone company. Stick to your cable and even that sucks

When wanting to disconnect my service, I was hung up on the first two times, I hope accidentally. The third customer service agent was very disrespectful, even though I was a calm and respectful customer who simply stated I wanted to disconnect my service. She kept me on for at least 20 minutes continuously repeating questions I had already answered just to upset me. I made it clear of what I wanted, and no matter what I said, the customer agent was rude and was trying to beat me into an argument. My tone was always calm, but firm. Completely floored by the mistreatment I will never go with Spectrum again. Anyone that I speak to about Internet services will know my story.

While I feel their internet service is worth what I spend please be careful with their mobile service. I went into my local Spectrum store, Watertown NY to upgrade my internet speed. The salesperson talked me into switching my husband and my service over. I was adamant to them that my home was a dead spot for Verizon network. Salesman said not to worry I would have no problem and decided to go with it. Keep in mind I'm not an impulse buyer and usually research anything to death but my husband and I went with it. Got home and no service.

Customer service was awful, was on the phone for about 35 minutes trying to cancel service 2 weeks before bill was due. And it still wasn't cancelled. I disconnected equipment and turned it in and I'm still receiving reminders to turn in equipment. Chatted with someone online named Andrea billing specialist (allegedly) and still didn't get help.

I ordered mobile service and can't get the devices because I have a job, so I can't take a day off to accept a delivery at home. I attempted for nearly a week to get a "hold at location" request. FedEx says Spectrum has to call and put in the request, Spectrum says they have to do a request form and cannot call FedEx. They will not call each other, they require the customer to do what they both say only the other company can do. My other options are to take a day off to accept a delivery at home or drive 1 1/2 hours to get it from the store. I cannot express how frustrating this has been.