Bright House Networks

Bright House has poor products and terrible customer service. Since switching to Bright House at the beginning of the year, we have suffered significant internet and TV outages often losing service in the middle of peak utilization periods, big games, etc. We have lost all 3 services (phone, TV, Internet). However, internet goes out regularly and has been most inconsistent. It goes out daily and often goes out 3-4 times during a session. Customer support calls usually put me into a 20-minute hold. After 20 minutes without a rep, I simply hang up as this is abysmal service queue times.

I knew I was moving out of state so I called Bright House to find out how to keep my email address(es) active. I was told I could extend it by purchasing internet service only on a monthly basis. When the time came to disconnect, I was then told they could not extend, only the email service (even for a charge). I was told it would be accessible for 30 days after disconnection by 2 different representatives. I had not had time to back anything up or notify anyone of my new email address, so I agreed 30 days would be plenty of time. After disconnecting, they immediately deleted all my email and I did not have access to back anything up. When I called to complain, I was transferred around and was again told by 3 different representatives/managers that it should be accessible for 30 days, but everything had been deleted and they could not retrieve it. Fourteen years of emails gone.

Well, it all started simply enough. I needed a new remote because my old one is getting worn out and not all of the buttons work. I called and found out that I would need to stop by their location to pick one up or have it shipped to me. They said it would take two weeks for shipping! First of all, that is way too long. My mother will have her Mother's Day gift during a busy holiday weekend faster than that. All could have been fine, though, because I live close to the address that was listed for the local office and I didn't mind stopping by. I have driven past the place where the office should be a couple of times now and so has my husband. We are familiar with the area. There doesn't seem to be an office there. I thought, okay, maybe it isn't clearly marked, so I should just call the local office and ask them what other business they are next to and get more detailed directions or find out that they don't have an office there and just wait the two weeks. The representative told me that all of their calls are routed and they don't take any calls on premises. Really? What kind of business won't take calls at the local level?

But, hey, if the rep could give me better directions, then great. But no, she is not local and isn't familiar with the area, so she gave me the MapQuest version of the directions. Still, I can't find the office. Still, I can't talk to anyone who works there. I still would have only been slightly annoyed about that, but twice during my calls to the 800 number I was disconnected by the rep after waiting on hold for a long time. Frustrating! Then to make it worse, I get the call back with the customer satisfaction survey. And trust me, I wanted to fill that out, but the automated system kept asking me to dial the number that I received the call from before I could complete the survey.

Even though I am looking at my call log and know I am entering it correctly, it never will accept the number that I am entering. So now I can not even complete the damn survey - probably because they know I am not happy and kept getting hung up on and the run around. So, they don't want a bad survey? I don't know. I can't believe how difficult they make something that is simple like replacing a remote. They don't even have an option on the list when you call for replacing a remote or other merchandise, so you end up getting routed to the wrong number. I wish there were more options in my area for internet and cable service because I hate not being able to get help when I need it when I pay so much money for a service. When I want to add services, you had better believe it is as easy as it can be to get assistance. Very uncool.

I moved to an area. I didn't have my internet/cable provider available in the area so I switched to Bright House/Roadrunner. Now, I cannot use Internet Explorer, their free McAfee internet security disappeared and I'm afraid to use the computer for fear of no protection. I talked to Bright House on Friday for 3 hours, nothing was accomplished. I talked to Microsoft for 2 hours and had obligations to fill so the call was cut short. Yesterday, I talked to Bright House for 2 hours, nothing was accomplished. Once again, I had other obligations to fill and they said they would call me back between 1-3. That was yesterday afternoon April 28. So I am paying a considerable amount of money for a signed contract service that isn't available to me.

I called Bright House to put my service on vacation for a month while I was out of town. I was told that you have to be gone at least three months to put service on vacation. They expect me to pay for a month's service when I won't even be there to use it. I also have their internet service which is terrible and only works part time. Therefore, I am disconnecting my service and will not use them again. I had Xfinity when I lived in Fort Pierce, FL and they were a much better company.

Your service **, it is always interrupted and you can never complete anything. If everyone would get credit for lack of service, you would be out of business and you know it. You are a ratty **.

I set my disabled daughter's account up for her and they were so quick to take my credit card to get the money for her deposit and fees. When she had to move and we closed the account and took her equipment back, they told us we would get a check for $86 back. The customer service sucks! With this company, they do not know their jobs. They do not tell you all the facts and they were so quick to ask and take money from us. And then they tell us like 2-3 weeks later that the refund has not even been processed yet and it takes like 6 weeks to send a check out! If you have any choice at all, do not get this company or their services!

My experience with Bright House is not a good one. I actually have a complaint. First, I don't appreciate Bright House having a monopoly on the cable services in my neighborhood of Knightsbridge at Stoneybrook in Orlando. It's either be locked into a satellite service with a 2-year contract or Bright House. Every time I call to voice my concerns with the outrageous costs, the service person always claims my package is a great one. What? I previously had Comcast and I would have stayed with them if Bright House didn't have a stronghold monopoly on the neighborhood.

With Comcast, I had a package of 2 HD DVRs, 1 standard box, high speed internet, Showtime, HBO, The Movie Channel, HD programming and the price is $125 per month. With Bright House, I have 2 HD DVRs, 1 standard box, high speed internet, HD programming, no premium channels and the price is $180 per month. How is this even fair? These prices are not competitive and I'm guessing because they have no competition besides satellite. The HD channels from Comcast and BH look exactly the same. 1080i looks exactly the same. Comcast and AT&T Uverse cannot be in the area. Why is that? And why won't they help me make the service more affordable? This is my Bright House experience and I'm not happy. The picture and internet are all good; however, the prices are outrageous!

Bright House Networks' billing practices are unethical and fraudulent. They bill one month ahead and charge late fees on those uncollected balances. That alone is improper revenue recognition and accounting. Furthermore, they bill for unrequested services and will only provide the proper "credits" if requested and when the customer actually notices the false charges.

Their services do not work properly and they refuse to credit your account for the days the services are not properly working. If this were an isolated incident, I would say "bad business" but this is the normal way they do business which means that they are essentially extorting their customers. There are no similar service providers in the area and so consumers are forced to use their services. I am shocked, frankly, that a class action lawsuit has not been filed yet. I am also shocked that their billing and accounting practices have not been audited or examined. They should not be enabled to continue this.

Bright House hooked up my cable and internet on 9/21/11 and offered us a deal with phone for a total of $133 bucks a month with no hidden fees. My 1st bill would be a little higher because of it being pro-rated, like 1 1/2 month's worth. Every bill after that was anywhere from $25-$30 over. In 11/11, my bill was $175.00? I've paid $675 total on my bills for the last 5 months from Bright House.

In the very 1st bill, I was charged for Sportpass 2 times in 1 month (which I never ordered). So the customer service rep apologized and reimbursed my account. I made a payment that day; at which time, I was told my account was actually overpaid and that my next bill wasn't even out yet, and so no late fees. Then 2 weeks later, I got a bill frm Bright House which said that they had accidentally applied $170 to my account and had to take it off and applied it back to my account to be paid in full along with my regular cable bill. So needless to say, my bill was a little over $300 that one month. That doesn't seem fair to me.

Also, they have charged me for services I never even got! Any way you look at it, $133 a month times 5 months equals $665.00. And like I told the customer service rep and their billing supervisor that if they charged me a late fee every month that I've had service at $5.50 a month, that's $33.00 all day long! Of course, they send their collectors to put a piece of paper on your door and charge you $20 bucks a pop. Yet, they will not send someone out here to explain to me face to face since over the phone is a joke!

I told them if they charged me $20 collection fees every month, that's still not but $100! Bright House is trying to say that I owe them right at $400(!), not including this new month! Impossible! They sent me every copy of my bills from day 1! They lie so badly that when I finally got through to a billing supervisor, he was very rude and did not care to hear what I had to say. So when asked to start at the beginning explaining the first overages, I did not tell them that back then when I got the bill, I had called and they found the charges and "fixed" my problem that month.

So he put me on hold to look at my bill. He came back and started to explain to me how I had been charged for a half of a month's service on my phone! My phone was cut on a week after my cable and internet was connected! If anything, It would be the cable and internet, not the phone! But then I said, "But wait a minute, sir. Isn't that why I was billed a month in a half in advance because it was prorated? I paid that first!" He didn't even mention the charges that had been fixed from that month.

Then he began to basically tell me that as far as Bright House is concerned, I owe it and that therefore, they don't have to explain anything and that was my bill and it had to be paid in full or my service would be cut off. He continued to cut me off and talked over me as if what I had to say was not even important to him! He then informed me that we were going to be disconnected, and I said, "You're going to hang up on me? I want a number to your corporate office, your manager's number or name because obviously I'm done talking to you and getting nowhere!"

He refused to give me any numbers and said that the best he could do was to give it to his manager and that if he felt it was worthy, he would give me a call back. He also asked, "What"s your number again?" I was so livid. I said, "So let me get this straight. I have to depend on you to give your boss a complaint on your self?! Does that just about cover it? Yeah well, imagine that!" He said sarcastically like "Yeah, yeah, your number, ma'am?"

At this point, I had had it! I said to him, "You see, no wonder, Bright House is messing up my bills. They have idiots like you in a supervisor position, and you are so stupid that you have to ask me my home number when you service me with it? You should have my number and account right in front of you, ignoramus!" I'm trying to go to the news channels because I can prove I don't owe any of these outrageous charges! I am so disgusted with Bright House!

Cable Internet is Terrible. I resisted Bright House because I have had issues with their service before, but since it is the only option where I live, I eventually caved. For the 3 months I've been paying, the Internet has worked intermittently to not at all. I would always end up getting back onto my neighbor's open network. I called bright house a few times to resolve the matter and they finally sent a technician. He said it was an issue with the signal it was on since so many other routers are in the vicinity. It worked just as bad after he finished fiddling with it. Bright House is simply a shoddily run company and their new ad "hello friend" really ** me off.

We had all of our services through bright house; cable, internet, phone and the works. Over 7 years, we've had multiple problems and several service calls. Finally, we switched our cable to satellite and switched our phone service. We kept internet through bright house. The day we cancelled our services, our internet problems increased dramatically.

My husband called for service Wednesday (29 Feb), immediately after that we lost wireless completely. I spent Saturday night/Sunday morning on the phone with a bright house rep and got nowhere. I bought my own modem and I am waiting for a tech to come activate it. Sunday afternoon, I still had no wireless, so I went into the settings on the Ubee site and somehow our pre-shared key had been changed, therefore dropping all of my wireless devices. I feel as if we are being punished for dropping their other services. I know this is ridiculous, but no one else has access to that passcode. We are actually considering moving just so we can get our internet service through another provider.

I've been trying to get Bright House to come and move outside the main cable line off old pole to the new pole that was put up. I can't ever get anyone to answer phone in Birmingham, Alabama. Their line is the only one left on the old pole.

I want service at my house. They say that they do not service my house because they do not have service in the area. They have just installed service to the road I live on. I get my electric service from a street called Rester Road. They have service there as well. All they would have to do is hang drop on the existing poles from Rester Rd. and I would have service. Is there anyone at Bright House that will resolve this issue?

Services subject? They're all connected. When one goes out, they all go out. The biggest problem is the internet, which also happens to run our instant movies from Netflix, and most things on our television, our phones, etc. This has been ongoing since we switched from DirecTV. I upgraded my internet to "Lightning" which as it turns out, was an additional expense which yielded almost nothing. In the evenings and on the weekends, my computer is still so slow, my cursor actually freezes. I had my computer checked out and there was nothing wrong with it. I've not been happy since the switch. The only bright side is we had frying on our phone every time it rained with Verizon and they could never fix the problem.

Last spring, I had new sod and an underground sprinkler system installed on all of my property. On 1/19/12, Bright House Networks hung a notice on my front door, advising me work would be performed on my property over the next several days. A telephone number (386)446-0748 was on the notice for me to call with any concerns I may have. I called the number on that day and on each of the next two days, all three times I reached the voice mailbox of Richard **. I left detailed messages, including my telephone number and requested a call back to voice my concerns before the work began. My calls were not returned.

Work began on 1/24/12. Work was performed by PDQ Cable Construction, Inc. On the first day the construction crew broke a sewer line on my front lawn. They did not let anyone know about this and just left for the day. When I went out to walk my dog about 10:00PM, my front lawn was covered with raw sewage which was bubbling out of the broken line. The crew completed their work on 1/26/12. That day the construction supervisor, Al ** came to my front door and assured me the damaged sod would be replaced by his men. He gave me his business card and asked me to deal directly with him, since it would be quicker than dealing with Bright House. He and his men left and left my property in disrepair.

On 1/27/12, one of his crew was outside taking measuring. I confronted him about my property. He told me that since it was wet and muddy, they were waiting until Monday for it to dry, at which time they would rake out all the loose dirt left behind and install new sod. On 1/30/12 at 11:20AM, I called Mr. Al at the number he provided me to find out if the repairs would be made that day. His receptionist questioned me as to who I was then proceeded to tell me Mr. Al was in the field.

She called me back at 11:30AM and told me the construction crew was out on a job and they would be at my house that afternoon to do the promised work. The never showed up. Since then I have been going back and forth with various representatives of Bright House Networks, the latest being Barbara an e-Care Specialist who has been assuring me they will repair the damage. In a telephone conversation on 2/1/12 Barbara told me that I would be contacted by their "property damage group" no later than 2/6/12. They never contacted me.

Barbara told me she would follow up with me on either 2/9/12 or 2/10/12 via telephone. She never did. On 2/13/12, I sent her an e-mail to find out what is going on. Today, 2/14/12, she responded to my e-mail telling me that my claim is marked "closed." They have ruined several areas of my sod, which I paid $4000.00 to have installed, and they have dumped debris and concrete on the property across the street from my home for me to look at. They promised to make repairs. They have not, and I can't get anyone in the company to help. All correspondence, including e-mails and telephone conversations, are documented.

I have had the same Bright House man to my house twice and every time, he is high as a kite. Do they drug test their employees? Horrible customer service. I will be switching because I can't even trust them in my home.

I had Bright House for years and never had a problem. They gave me a service and I happily paid. But when I moved and transferred my service, they tried charging me extra which for a cancellation and reactivation, which all I did was as I said transfer my service not cancellation. Once I resolved the issue and got things corrected, I had my service for a month, never received a bill and only had the "48 hour notice" to know when my bill was due (of which I only received one).

After three months of not having service because a Bright House employed technician cut my line and illegally hooked up my neighbors, mine stopped working. Once I did all the required to reset the box and still no service returned, I called in and spoke to a lovely lady who dismissed me completely saying, "Our techs are trained and certified. They know better than to hook up service and would not cost a paying customer by cutting their line. But I will look into it and return your call." She never called back.

Today has been the three and half month mark. A tech came to my door asking for payment by which I was very surprised having never gotten a bill and never had another phone call. He said I owed $90 and asked for the money else my service be cancelled. When I told him why I was so shocked, he said the other tech must have used my service to piggy back my neighbors and that he more then likely cut my line when I requested him to go and see if that was the case. He declined saying that Bright House would not allow him to go and investigate the cause. He was only here to check if the payment would be received. I then walked into my room, opened my closet and took the modem out of the box where it has been sitting neatly tucked away for more then three months now. I handed it to him and received a receipt.

Then following his advise I called in and tried to understand why I had to pay almost $100 for a tech's mistake and was happy to know the lady I had complained to months before hadn't even notated on my account that I called in. And the gentleman named John I spoke with blatantly called me a liar saying I was just wanting three months of free service and he would not credit my account my response was simple. "Never did I ask for a credit. I simply asked to understand how I'm to pay a bill for a mistake the tech made and when I called to see why my service is off, no one even notates in my account I called."

He passes me to a supervisor who tells me I received a bill the 4th of every month in my email. I repeat I have no internet. He laughs at me and says he cannot check my usage. He will not send out a tech to investigate but he expects full payment for me to have my internet linked up again from the remote access main computer. I'm shocked that they want me to pay for having no service and laughed and called me a liar when I told them their employee messed up so I will never use Bright House again.

It's the worst service I would ever ask for. The customer care center is dreadful. I'm a full time student and employee who has to go to McDonald's every time I want to use my computer because Bright House messed up. I will be switching to Verizon now that I know my service is cancelled and Bright House can eat the $90. They will never see a penny out of me again.

First of all, I'm brand new to the area and I don't have the luxury of Satellite TV, so I'm forced to get Bright House. So, I went online and ordered the service by internet, where my digital cable was going to run $39.99 and my Internet is $29.99, a total of $69.99 plus tax.

I got a call 2 days before the scheduled installation by a sales rep from Bright House. He told me that they were offering free trial of the premium service with 1 month free for $120.00 per month. So, I told him I don't need the phone or the extra premium services. But the free month was appealing. He insisted that it was a hassle free trial and I won't have to keep the service. He said all I have to do was to cancel the service before the end of the first month and they would revert me back to my original order and my only obligation was to try it for 30 days. I made him repeat it 3 times. So, I fell for the sales pitch and changed my order for their new promo.

I called on the 3rd week and told them I wanted to cancel and revert back to my original order. The first 5 hours on the phone was literally bouncing from one operator to the next and waiting and repeating my story over and over. Finally, the next day I got a hold of a customer supervisor and she was the most helpful. After about 3 days on the phone, she assured me she would get to the bottom of it and get me the deal I was promised.

Bright House Networks has the worst service, worst component reliability of any cable company I've dealt with. Weekly, we have issues with glitch picture, cutting out, cable box re-booting by itself, and more. I've written them, called them, swapped boxes, etc, etc. Nothing has resolved it and bright house refuses to repair it.

We are trying to resolve problems with our remote that the Bright House Networks phone tech said was bad. After traveling 20 miles to pick up a new remote we attempted to program it and it did not work. When we called and spoke to another phone tech, he tried to help us program it and he was unsuccessful and he told us they had an up-dated version of another remote. Why didn't we receive that after we drove 20 miles to pick up the other one? So they set us up to have a field tech come out and help us the following day between 10 to 12. It was getting late and the tech did not call us and we had to get to work. We attempted three times to call and use their automated voice mail to cancel the appointment and it did not work. At about 11:50, when we both had to leave for work, the field tech called and said he will be on his way.

I told him that it would have been considerate if he could have called us to let us know that he was running so late. We have wasted well over 4 hours that were stolen out of our lives to try and fix a remote. Now we will have to wait again for another appointment and waste more time out of our lives. This company spends millions advertising about their employees and their service. Why not just save all that money and train all there employees better? They wasted hours out of our lives that we can never make up because of the poor service of Bright House Networks.

We are disgusted and completely frustrated with Bright House Network (I hate Bright House Network, they are one of the worst company in Florida). I've never seen anything like this in my life. My cable and internet are always going out. It's like the modem resets itself at least 30 times a day. Sometimes, it takes 8 minutes to come back on, sometimes 30 minutes. I have called and complained about this problem for almost a year and a half. I am sick and tired of this. They always want to send out a technician to check it out. After a few times they sent a technician and a field supervisor, guess what? Both could not fix the problem. The supervisor said that the signal coming to the house is too strong, needed to lower it and didn't know how to at this time and needed to call into the office.

I did this the first 6 or 7 times it happened, but was always told that they could not find a problem with our lines or boxes. The problem continues constantly. The internet shuts down almost hourly, the cable cuts out, gets garbled, poor picture and then back to okay. We really wish we could find another provider. Dish and Direct or Comcast cannot help us as we are unable to get a line of sight for our antenna. We are at the mercy of Bright House. It is like extortion. I miss my cable company in Lynbrook, NY. What do I need to do? I am at the point to where I want to report this to the news because this doesn't make sense. I am paying for 2 services that barely work. We should be given several months of free service because of all the crap we have put up with from a company that only God must know how they got a customer service award.

I guess the meaning of customer service has become how bad can you treat customers and they still stay with you! We want these issues fixed or we just want to cancel. What do I need to do? I have called and complained and I don't know how many times already. Everyone I talked to acted like they didn't even care. Once they have their money, who cares about your service?

I am a disappointed customer with Bright House. I just want to share that after many years of cable and phone and internet use, they still do not care if your equipment breaks down. You have to put up a big fight to get it replaced and I am not that much of a fighter. I am now finding out that other companies bundle but Vonage is by far the worst company in Kissimmee.

We have Century Link and after having professionals like Geek Squad seeing our best value and not charging us due to lack of them not getting us connected and even letting us know Bright House needed to replace their equipment, we went with Century Link. Although we have other contracts with DirecTV, they're not too bad. I want to say Century Link seems to really care in Kissimmee.

Bright House are evil. They peddle sub-par, patchy service for exorbitant prices. We've had (not-so) Bright House for about five years and their service has gotten worse and worse. While the price has gone up and up, we've had to call and complain about just about everything imaginable, from the internet/phone constantly going out, to the crusty old used box they give you not working properly. And speaking of the box, it has the slowest, leggiest interface I have ever had the displeasure of using. It takes anywhere from several seconds, to a half a minute to respond to commands. And of course, they cannot be bothered to compensate us at all for these problems. Instead, they have been steadily raising our bill.

The last time they raised it (a few months ago) we'd had enough, and called to cancel. They immediately dropped it back to its original rate, which tells me they are evil crooks that are trying to see how far they can dig into our pockets before we cry mercy. It's despicable.

Unfortunately, where I live, they are pretty much the only option. So I guess, we'll just have to deal with their ** but if you can avoid getting Bright House, you should do so.

The phone works when it wants to. I have a Boston Scientific Latitude Home Monitor hooked to my phone to check my pacemaker. Every week, it's being disabled and the bill is always climbing up every month like Verizon adding this and that. The phone rep thought it was running and said it was job security for her. The problem has been going on for two years. I called the headquarters early this year, but I called again today.

After three years of service, we canceled Bright House. Initially, we had to provide a deposit for cable and Internet. After one year, we moved so a new account was set up for us and the balance from the first account was transferred to the new account. We did not have to pay a second install cost because we had a deposit on file. I had overpaid our final bill by $60.00. Bright House is claiming that our original $300 was not a security deposit and when we cancelled, they applied the $60 to our original account.

I have contacted Bright House customer service once before in regards to this matter. I do not believe it is fair to the consumer that Bright House charges collection fees of $20 on top of a $5.50 late fee charges for an overdue internet service bill supposedly over due one month.

Bright House charges for internet service a month in advance, and they sent this independent contractor to post notice on customers' doors. I already raised this complaint and was told it's Bright House policy. I can understand if a bill is overdue. Just disconnect the service. But making money out of consumers is not fair.

We are disgusted and completely frustrated with Bright House. I've never seen anything like this in my life. My cable and internet are always going out. It's like the modem resets itself at least 30-50 times a day. Sometimes it takes 2 minutes to come back on, sometimes 30 minutes. I have called and complained about this problem for almost a year and a half. I am sick and tired of this **.

They always want to send out a technician to check it out. I did this the first 6 or 7 times it happened but was always told that they could not find a problem with our lines or boxes. The problem continues constantly. The internet shuts down almost hourly, the cable cuts out, gets garbled, poor picture and then back to okay,

My DV-R box will decide to reboot for no apparent reason. When I order a PPV, I expect to be able to watch the movie in good quality and relax without needing to rewind it on a regular basis to catch what was said because the signal became garbled. On 5 occasions, we ordered movies and the signal was so bad we could not enjoy watching it. We shut it off less than 10 minutes into the movie and Bright House refused a refund.

We really wish we could find another provider. Dish and Direct cannot help us as we are unable to get a line of sight for our antenna. We are at the mercy of Bright House. It is like extortion.

What do I need to do? I am at the point to where I want to report this to the news because this ** don't make sense. I am paying for 2 services that barely work. We should be given several months of free service because of all the crap we have put up with from a company that only God must know how they got a customer service award.

I guess the meaning of customer service has become how bad can you treat customers and they still stay with you! We want these issues fixed or we just want to cancel. What do I need to do? I have called and complained and I don't know how many times already. Every one I talked to act like they didn't even care. Like I said, I have been very nice and patient but now I am fed up.

How many Bright House employees does it take to connect a customer to cable TV? How long does it take? How many visits where nothing gets installed or fixed are needed? This place I'm renting had cable TV six months ago! Nothing has changed. We're not reinventing the wheel!

Originally, Knight, the subcontractor sent two guys to hook up cable on Wednesday between 4 to 6 pm. The cable underground doesn't reach the house. A supervisor was supposed to come and "look" at the job on Thursday at 6 pm. Today, I'm off work again for the guy who showed up from Knight between 8 to 10 am. He showed up at 9:58 am. With a smile, he said, "Oh we're here when schedule and have excellent customer ratings."

Now, I'm waiting for another Bright House guy to show up. "He's on his way." Yeah, an hour later no one has called or showed up! Yeah, I'm tempted to call Bright House and tell them, "I'm on my way. You've all getting a $1,000 when I show upjust wait for me." So again I wait and wait. Another day off or half-day work! Now, I have taken 3 1/2 days off just to be able to watch that new show "Revenge" on Wednesday nights!

They dug up my yard in September to run a line for my neighbor. They told me they could do whatever they want when they dig in other people's yards. I got in touch with the General Manager and he came out and told me they would reimburse me for the dirt I had to buy to fill in their channel. He also told me they would replace the grass that they destroyed. He keeps telling me they will do this but here we are in November and they still haven't replaced the damaged grass and given me my check for the dirt. Who are these people that they can get away with the things they do to customers?

We have had nothing, but lies from the sales force at Bright House since we signed our contract. No one returns your calls, and no one responds to your complaints. They draped the cables across the roof (1000 feet), leaving a major tripping hazard. Multiple requests have been made to have the cable strung on the poles, but to no avail. They refuse to pay the pole rent to PG&E. Our business has had multiple outages with no compensation for our loss.

I do not like Bright House at all. They always have my bill sky high and have add-on charges that aren't supposed to be added on. I would't advise anyone to get this company if they don't have to. They also don't have good deals. They need to be shut down.

I have been with Bright House from 6/18/07. On 4/7/10 I was told by Ms ** that my account setup is called Basic Cable and Road Runner light. Basic cable costs $15.24, Road runner light costs $19.95. I was making $75.00 payments monthly. I called twice every month to get the balance on my account. My balance was $550.99. On 9/7/10 I spoke to a Supervisor Mannie. I again asked about my account and Mr Mannie told me my balance was $278.89. He told me my payment per month is $47.69. I became doubtful and questioned my balance. He agreed there was something wrong and told me he will post $230.00 on 9/7/10 and $230.00 on 9/8/10. On 9/9/10, I called Mr Mannie and ask if my account was adjusted, he said no and it had merely slipped his mind. He said he is going to adjust my account immediately.

On 5/27/11, my husband and I dropped off the Modem, received a receipt and a print out of my account showing a balance of $604.11. I was told I will receive my credit within six weeks. .On 9/14/11, I spoke with a Supervisor Litz and she said the account was debited three times, which was not paid into Bright house. A $230.00 adjustment was made three times. She stated she is going to speak to Mannie to shed some light on why the adjustment was taken off. She said multiple times that she does not know what is going on with the account. It is 9/20/11 and I have not received a call or follow up from a representative telling me what happened. I did not authorized Bright House to remove money from my account, I would like my money to be refunded immediately.

I have had a disappointing service with Bright House. We had an outage at about 1:30 a.m. and I called them at 9:00 a.m. or so. The first customer rep had a did not care kind of attitude, telling me that someone would be at our house tomorrow. I called again shortly because I run my business out of my home and I needed the service sooner. The second rep was nicer and told me about the outage. Well, my husband decided to call and they told him that there was no outage anymore and we were the only ones that didn't have any service. They said that they would send someone out tonight by 7:00 p.m. If they did not come, they would be here tomorrow morning.

I have had Time Warner Bright House since 1996. I have always had problems with the service every time it rains and every time the wind blows hard. Their excuse is that we are at the end of the line that's why we get all the problems. I really feel taken advantage of. They have never once offered to compensate us somehow for all our tolerance of their **ups! I think it's time for me to look for another service. If they were as loyal to me as I have been with them, then I guess we would have something.

I am a snowbird. In January, I called Bright House to tell them I was unable to go to Florida for the winter. I asked to be kept on seasonal. They don't normally do that, she said, but also said they will make an exception. By May, I had a bill of $518.24. When I called on 5/9/11 I spoke to Trish and explained how I'm supposed to be on vacation. She told me I was a liar. She said there is no record of me calling. She said they had sent me a bill down to my FL address. I told her that's impossible as my sister still went to FL and she gets any mail I have every day. Anything important she sends up to NY or her husband brings it back up. She would not budge as far as what I owe. She said I had to be on 3 months before they could place me back on vacation.

On 5/10/11 they called my cellphone looking to be paid. I returned their call and spoke to George, who was very helpful (I thought). He said the same thing .I had to pay $268.00 and the balance would be about $275.00 for equipment charge which they would continue to bill me until I came back down. Then if I decided to have it turned on, I just needed to call them. Or I can call and have the equipment picked up. I was so aggravated that I just paid for services I didn't receive. Then he also told me he could see where I called in January. He said whoever called wanted services to be put back on Feb 4th. Now isn't that odd the day before Trish said that I never called in. George also took my mailing address up here in NY so any future bills would come here. He also said to disregard any future bills, because it is only the equipment charge and wait until October. He gave me a reference #01066R if there is any more problems.

On 5/11/11 they called me to collect the $264.00 I already paid. End of June, I received a collections notice from Brighthouse for $250.01, so I called on 7/20/11 and spoke to Shelly. Apparently it doesn't matter what one person says, because the next time you call that person had told you the wrong thing. Those people are really messed up. Shelly said if the bill wasn't paid in 10 days, the balance automatically goes into collections. Big communication gap between departments. When I told Shelly I was going to call the Attorney General's Office and my lawyer she decided to patch me through to a supervisor. Now I talked to Tanisha, who told me that George misinformed me and she was apologizing for him. She said when you call you could be talking to someone in Orlando, Tampa, Melbourne or wherever. It doesn't always ring into the same office (this place needs a good overhaul). She couldn't help me enough. By the time I got off the phone, I was going back on vacation and she would be adjusting the bill. She said to give her a week to straighten it out and I would see the adjustments in the next couple of bills. On 8/8/11, I received a bill for $88.33, so I called and Dale said the final adjustment would be made. He could see where I was back on "vacation" and had a Credit balance of $24.99.

Bright House is a fraud! They don't give a ** about their customers! Not one bit! You pay good money for services that do not work! Cable DVR-HD is a complete nightmare and a waste of money! They cut off all the time, the signal is constantly lost and it even ruined one of my TVs (ghost picture with lines now). I saw another complaint in this forum about the same thing--technicians never show up on time, they get the dates mixed up and they provide faulty equipment! The customer service is absurd and utterly ghastly! They lie through their teeth and past the buck constantly. Save all your receipts and customer tickets as you will get miscellaneous charges for no reason and Bright House will not own up to their mistakes.

The DVR-HD pace box for cable is a joke! How they can distribute these things is mind boggling! The state needs to get onto Bright House to have them clean up their act! I am changing to Verizon and will never deal with Bright House ever again. I will blackball them to everyone I know! Faster email is yet another scam! Don't fall for it! Take your money elsewhere, unless you want a cable that is utterly useless, an Internet that is slow as jam, and phone service that is only good for when you need to call Bright House to cancel your service and kiss their pathetic services good bye! Please take your money elsewhere! Please! I am telling you, it will add many years to your life if you just take your money elsewhere even if it is $100.00 a month more expensive!

I am so unhappy with this service. I've never seen anything like this in my life. My home phone and internet are always going out. It's like the modem resets itself at least 30-50 times a day. Sometimes it takes 2 minutes to come back on, sometimes 30 minutes. I have called and complained about this problem for almost a year and a half. I am sick and tired of this **. They never ask if I want a refund. I always have to demand one. They only gave me two refunds for the home phone. They never refunded me for the internet. I tried to work, but my home phone kept dropping calls. They have sent out at last 15 tech. And the problem is not fixed yet. They didn't even want to refund me until the problem was fixed. But it was going on a year then.

What do I need to do? I am at the point to where I want to report this to the news, because this ** don't make sense. I am paying for 2 services that barely work. I want a refund. And I want this ** fixed or I just wanted to cancel. What do I need to do? I have called and complained. I don't know how many times. And every one I talked to act like they didn't even care. Like I said, I have been very nice and patient. But now I am fed up.

I have been a customer for over a decade. One unique function they have is "Start Over". It did not work. I have been without it for over a week. They sent a rep out. The rep put a new box on and it worked. Five minutes after he left, it was back to what it was like. The select button only gave enhanced HD and Exit, no Start Over or Look Back. I talked to 2 supervisors who never heard of this problem. Now, I have to sit here and wait till Monday for another appointment. The customer service rep does not care about customers. The supervisor was going on vacation he said. The previous supervisor was in Orlando. He offered no compensation for my inconvenience, and payment for services that I am not receiving.

I have had horrible customer service from Brighthouse. I canceled service 2 months ago and since then have scheduled pick up of the modem 4 times and 4 times brighthouse did not show up at the 2 hour window that they scheduled with me. Each time I called I was told they would show up and scheduled the time; and each time they did not show up. Finally I spoke with a supervisor who said she would send a fed ex package and modem could be dropped into fed ex box.. they sent the fed ex label without package to wrong address.. I called again and gave them the information again with the right name and address- and still did not happen.

I called again and the customer person said I should change my billing address because the computer only recognizes billing address and even though I clearly verbalized twice by phone to a customer person about the correct name and address for mailing and was told it would be done, I was then told by the last customer person that the computer only sends to the billing address... what? and he wanted me to essentially lie or falsify my billing address at which time I told him I wouldn't do that and could they just mail it to the right address that I'm giving them.. he would not.. and he didn't think anything was wrong with this. I have wasted so much time dealing with incompetent customer service.. I would have spent my time better banging my head against a wall..

I WILL NEVER DO BUSINESS WITH BRIGHTHOUSE AGAIN.. I DO NOT FEEL THEY CARE ABOUT ANY SEMBLANCE OF QUALITY CUSTOMER CARE. BUYER BEWARE.

I have had so much trouble with this company that I think it is time for me to report all the bad experiences. The only good thing is that I was not directly involved with this ridiculous company. The whole story started with my immigration from Germany to the US. We could rent a room in the home of a friend of my wife. She had phone, Internet and TV service from Bright House. A short time after we moved in, the Internet and the telephone failed. The landlady informed Bright House and two techs came along, and with that the chaos started! In the moment when they arrived, everything was working properly! At first they made some measurements, but I could not see what they were doing.

I think they checked the level of the pilot, in any way they said it's good and they cannot say what is causing the trouble! Then they changed the modem. The modem used by this company is an old Cisco/Scientific Atlantic model. (Webstar DPX2203C or EPX2203C, that with the battery). By the way, don't replace the modem with another one owned by yourself. That will not work because BH needs the serial no. and the MAC Address and I don't know if they will accept your own. But if they will do, they always have something they can say will cause the problem!

Then they changed in their helpless way all the cables from the antenna outlets to the TV sets. The last thing they changed was the splitter. (If they would measure, the input level and the attenuation to the output connectors would be more helpful!) Then they said that's all they can do in the moment and that it will work now. It really worked for 20 minutes, great! I wanted to reset their super modem, but I nearly could not touch it because it was extremely hot! I turned it off and waited till it was cool again and turned it on again. Internet worked, but the modem started to heat up again. Now I took the battery out of the modem and it got no more so hot! (There must have been a short in one or more cells of the battery). When I had done that, I also noticed that the antenna connector of the modem was not properly fastened, but that was only a side effect and it had nothing to do with the trouble. This modem, produced in China disappointed me about Cisco. I know really better equipment produced from them. That depends on Scientific Atlantic, too, which is now owned by Cisco.

Now I have to say again, that it was late in the evening when the "ordinary" technicians left the house and it was in spring time and quite cold outside. What shall I say, the next day came, the Internet (and telephone, voice over IP) still worked. Then the temperature stated to rise and the Internet failed again! That got always worse while the summer was coming and ended in a complete failure of the Internet! The "ordinary" technicians had not the idea to ask some neighbors, who also use Bright House if they would have the same problem. That probably could bring them to the idea that the (bidirectional) amplifiers which are hanging on the telephone poles and are barbecued in the sun could cause the problem! Those amplifiers have a characteristic curve which may be influenced by the temperature.

I think they also never checked the supply voltage of those amplifiers! By the way, now I am living in an area where the amplifiers are underground and the people living here don't have that problem. (Not me, I never would order Bright House after this, and my next experience, I will describe in the second part of this complaint). Okay, this ugly story will not end here! I must tell you that my wife gave them my e-mail (after that was allowed to her from the landlady) for being able to log in their ESPN access. Meanwhile, we moved out and got our first independent apartment in the US. I had no Internet access for several days. The first e-mail I received was from Bright House about a missed appointment! I called my former landlady and informed her. (We used my e-mail because she is not interested in the Internet). She told me that she reported BH that the Internet (and the phone, voice over IP) completely failed. (With her cell phone, remember a Bright House phone is always as good as the cell phone besides it!) Okay, they could not know that with my e-mail, but it is a really "ordinary" idea to make an appointment via the Internet if the Internet is reported failed! In any way, after some phone contacts (cell phone) the "ordinary" technicians had been there with the result that they told her, they cannot find the trouble! Now she is a customer of AT&T! She should have had done some month before! I would like to see the reaction of my former boss if I would tell him that I cannot solve the problem! Depending on that now, my experience with the call center or hotline or whatever it is from BH. After I read this e-mail, I called them and wanted to explain to them that they should not use my e-mail. Answer: I have not the right to do that; it must be done by their costumer! Great, I don't have the right to determine who can use my e-mail and who cannot! In any way, that's over now!

At last, let me say something about their TV supply. On the first view it looked good. (She had only the analogue package.) They had all channels which seemed to be interesting for the average people. (News, sports and movies) But after a short time, I noticed that the commercials are brought mostly at the same time that it will be uninteresting to change the channel! In my new home, I only get digital TV, programs free to air with an indoor antenna and a converter (41 programs). I never liked cable TV and to pay for something I can get free. Therefore, I always use a satellite antenna before and I don't know if that is allowed in those apartments. But what I found out was that there are fewer commercials, even on programs offered by Bright House! That means, they cut the programs and add their own commercials to earn more money! I think that it's impertinent because they are not cheap and if I pay for something, I don't want to have commercials! By the way, you can see the cuts; it is not made in a professional kind!

Now to the second part of my Bright House Story: To write that, I must tell you something about my history and my former profession in Germany. I worked there as a communication technician in government service and I got one of the best educations in any field of communications and broadband technology you could imagine! And I can prove that with my documents! And that service had been privatized and we, as officials, got the chance to get retired 10 years earlier. I desired to start a new life in the US. Among others, I also send three applications for work to BH. I always got the answer, that they hired someone who seemed to be better. If you look to their descriptions of the knowledge they expect, it seems more important that you know how to dig the holes for their RG59-cable (would be better to burry their managers), to use a ladder and to lift some heavyweight, instead a good based knowledge about your technology ("some electronic experience"). I think, that means if you know how to connect your DVD Recorder to your TV Set, you are "ordinary"! If you compare that to the application process of AT&T, you will see that they make an online test before you can send your application. But AT&T is only hiring salespeople in the moment! Back to BH. During my time in Germany, I had to work with much more complex and difficult systems than that what is used by BH. In some cases, that was even security relevant. If I would have had the knowledge of an average BH technician, I even probably would endanger the life of people! I said before, I would like to see the reaction of my former boss if I tell him I can't solve the problem. I think that would have been the end of my career! It was uninteresting for Bright House, too, that I have a good knowledge about computers. That means the operation of all Windows systems (Windows 95 to Windows 7), the function, repair, construction and setup of computers. The administration of greater PBAX Systems (or even central exchange) is also not important for them! If I should apply for a job with BH again, I would write to them, "I know how to plug a power line cord into the power outlet!" I think that will give me a real chance. But do I still really want to work for this company? I think that will be a disaster for the company and for me!

My final recommendation is: "Stay away from this company as far as you can! They don't care about their customers; they only want your best: your money! If there is someone who's reading this and wants to give me a chance for "The American Way of Life", he shall post the name of his company in this forum, I will contact him. I am US resident with green card, Social Security number, a permit to work in the US, and a Florida driver's license. Now the last thing I have to do is to apologize for my English, but I am in this country only for about eight months, and I like it!

I have had Bright House for two and a half years. I used them for phone, net and TV. TV began to sour after two years with its constant macro blocking to the extent that I never could watch a program in its entirety as it would eventually go black. I have had many tech here almost every other week. I have paid full price every single month.

Never was a rebate or discount ever offered even after suggested. More important, nothing was fixed. Oddly, when the tech rep arrives, everything works 100% great. The other 99% of the time, bad, bad, bad, bad. I guess it's time to shop for something else. This is torture. On the positive side, the net has gone down only two times in six months. One time, for about 12 hours. Oddly, it fixed itself (really?) just before the rep arrived.

We had service with Bright House Networks for several years, and during the past couple years, their service went in the toilet, as they continued to raise our rates. (This was after Time Warner sold the company.) First, there were the continuous outages of internet and phone. We called, and they sent technicians, but as soon as the technicians left, the same problems would resurface. They changed out all of our equipment--the wires leading to the house, the amplifiers and splitters--and still, this problem persisted for nearly a year.

In addition, the digital cable picture was often pixellated and the sound garbled, and they changed out the cable boxes which made absolutely no difference to the quality. We had no less than 10 service calls during this time, for which someone had to be here at the house, costing us time and money, and merely adding to our frustration.

We were told, each and every time, that the problem was not in the lines, but something in our house: they blamed the modem, our inside connections, and even our TVs, and they never once admitted that the problem was on their end. On one occasion, we had called to cancel a service appointment we had made, and they still showed up. And every time we called for service and gave them a specific phone number at which we were to be contacted, they never once called the number we gave them--they usually called the landline, which was part of the problem about which we were calling.

Our service tickets were "escalated" many times, and still nothing changed, and they eventually offered us a "deal" for all our troubles: they added some channels to our lineup, including a slew of sports channels no one in the household was interested in watching, and Showtime/The Movie Channel, which are the bottom of the barrel when it comes to movie channels, and dropped the price by about $25 (but this price was only good for one year). But the problems with their services persisted...until AT&T service was made available in our neighborhood, at which point all of these problems miraculously disappeared.

When we were told our cost for their services would be $10 more per month (following the first year's expiration of the "special deal" for all our trouble), I called them and asked for a price on their service if we disconnected the phone, since we had cell phones and little need for a landline. The price quoted to me was actually more than we were already paying, and not much less than we had been paying before the discount!

On May 18, we had AT&T service connected, and we called to have our service with Bright House disconnected. At this time, we were told that all services were disconnected and that we need only return the equipment, which they considerately (or so we thought) offered to pick up from our house. We were also told that we would have access to all email addresses through Road Runner for 30 days. The pick-up day was scheduled for May 29, but we had something else come up, so we took the equipment back to their local office ourselves on May 28 and explained that we had a scheduled appointment for them to pick the equipment up and that it should be cancelled.

On May 29, I received a call from a rep telling me that I had an appointment, that the technician was at my house and asking why no one was there. I explained, and the woman argued with me, furthermore telling me that they needed access to disconnect our service. When I told her that our service had already been disconnected, she argued with me some more. This went on for 10 minutes, and she finally stopped arguing once I'd explained that no one told us any more access was needed in order to disconnect anything. Still not certain what they did at the house, since we were not home at the time, the splitter device attached to the back of the house had been returned along with the other equipment, and I am not aware of any other equipment they might have needed to collect.

As for our 30 days of email, that lasted a little more than a week. When I called to ask why we did not have access to our email for 30 days, as I had been told when calling to have the service disconnected initially, I was told that "It varies...sometimes it can be immediate, and sometimes it takes awhile."

This is supposed to be a communications company, but their communication ability with regard to their internal communications and their communication with their subscribers leaves much to be desired. And now, as AT&T is setting up service in various neighborhoods, Bright House is going around in those same neighborhoods and trying to get folks to sign contracts.

I don't know where to begin. They have overcharged me. They have stolen 2 personal wireless routers and various cables with no recourse. I was told that they would check in the warehouse and some random person would email me. I never got that email or follow up. When I lost my job, I got behind on my bill. I called to cancel premium packages. I was told that because my bill wasn't current, I couldn't make those changes to my account. So, I couldn't pay my bill. But they wouldn't let me change my service to be more affordable.

I just called in for service and was told I had to pay $70.00 to have someone show up for a modem acting up. I asked for more cable since the tech cut it in half upon installation. Again, I had to pay $70.00 just to come out here. They have terrible service and rude telephone reps. I can't wait to move to an area with more providers. I didn't think I could have a service worse than Time Warner. Way to go Brighthouse. What happened to all the "asterisk free" ad campaigns? When I call to talk to your reps, it's clearly a lie.

First, when I had problems with cable, the representative sometimes had no knowledge to details on the product. As a result, they make you feel like what you are saying is bogus or incorrect, when we, as customers, deal with the equipments on a daily basis for even years. So, nothing really gets resolved. And we have to take it upon ourselves to deal.

Secondly, I'm not sure if other cable companies do the same. But it's beginning to be frustrating when we have DVR set up to record the desired shows, as it's meant to do, only to find the shows with titles that doesn't belong and miss the intended shows. It is happening too often, not to mention the overlapping of each other show. Sometimes we have to reprogram shows because it won't function correctly after a while. This has been the subject amongst other friends/customers. And I have to say, one may start to question, what is the purpose of paying extra for a DVR or the purpose of one? DVR is very convenient to me and for the family. But I feel sometimes they just don't care how disorganize they are and how much they get away with.

Early November 2010, I called Bright House about a low hanging above-ground cable wire that was touching my telephone line (with Verizon). They sent a field tech out to take a look at it. The guy said the support wire had broken and he would send an email to the office to order the repair. One and a half weeks later, no one showed to fix the cable. I called Bright House again. They said they would put in an order for the cable to be fixed. Sent another guy out to take a look at the cable line that is now hanging just 2 feet above my chain link fence. Five phone calls later and 2-1/2 weeks later, they finally have me set up the repair. The guy showed up with a shovel.

My son went out to find out what the guy was doing. He was digging a new underground line to lay more cable. The cable has not been in an issue as far as reception goes. My son pointed to the low hanging cable line. The guy said, "I'm not the guy that handles that". I called Bright House again, 8th time by now. I put in another order to repair for tomorrow. Hopefully, they won't send another guy with a shovel. Why do you need a shovel to repair an overhead line? Duh? Guess I should have stayed home from work, stripped ** naked, painted myself red, stood underneath the cable line and pointed up to it so they would get a clue. Anyone wonder why Bright House is still in business?

Back in October 2010, I had Bright House come out to my brother's home, to hook up services, because he was ill . The cost for this was $26.00. There was an old box in the house that was 4 years old, and the tech refused to hook up a new box, so they used the old box. I was not there during the time the hook up took place. This was on a Friday afternoon. By Monday afternoon, the cable was not working at all, so by Thursday morning, my brother was able to go to the Kissimmee office, and took the old box with him.

There was only two people ahead of him, waiting. My brother gets to the counter, holding the box in his hands, tells the overweight Latino woman with red hair what was going on, and he wanted to get another box. She then started yelling at my brother, telling him that she did not have time for this, and that he should have had everything ready before he got to the counter. My brother slams the box down on the counter, tells her to keep the box, and turn the service off. By now, there were 3 people behind my brother, who heard all this, and it just so happened that one of my neighbors was standing in line, and heard everything, and he is Latino as well, and states this woman was loud and hateful.

I called that morning to request the service be turned off, and according to the commercial they were running, if you're not satisfied in 7 days, there are no fees. Bright House has called me twice, for the amount of $122, then for $56, for only having service for 5 days, and it only worked for 3 days. They cant seem to figure out just how much money I should pay them. They will not honor what they were running on TV. It is a scam! They caused my brother to have a serious panic attack, and he had just gotten out of the hospital.

Back in October 2010 I had Bright house come out to my brother's home to hook up services because he was ill; the cost for this was to be $26.00. There was an old box in the house that was 4 years old and the tech refused to hook up a new box so he used the old box. I was not there during the time the hook up took placed. This was on a Friday afternoon. By Monday afternoon, the cable was not working at all. So by Thursday morning, my brother was able to go to the Kissimmee office and took the old box with him. There was only two people ahead of him waiting. My brother gets to the counter, holding the box in his hands tells the overweight Latino woman with red hair what was going on.

He wanted to get another box. She then starts yelling at my brother telling him that she did not have time for this, that he should have had everything ready before he got to the counter. My brother slams the box down on the counter, tells her to keep the box and turn the service off. By now there were 3 people behind my brother who heard all this. It just so happen some of my neighbors was standing in line and heard everything and he is Latino as well and states this woman was loud and hateful.

I called that morning to request the service be turned off and according to the commercial they were running, it stated if you're not satisfied in 7 days there arer no fees. Bright House has called me twice for the amount of $122 then for $56 for only having service for 5 days and it only worked for 3 days. They can't seem to figure out just how much money I should pay them. They will not honor what they were running on TV; it was a scam!

I have had ongoing internet issues through Bright House for more than 8 months now. It's always the same issue: modem goes down and reboots, during which time I lose the internet and phone. I have had a dozen service techs out to the house, sometimes two at a time. The modem has been switched out 3 times now, cables switched out, amplifiers changed out, and we continue to have the same problem. I was given a discount at one point, saved a whole $35. But who wants to pay even $150 a month for such shoddy service? And they are so inflexible with regard to their "promotion packages," that they gave me a bunch of sports channels in spite of the fact that I told them no one in this house watches sports.

And when I told them to take the phone off (we rarely use it, since we have cell phones), I was quoted a price higher than the promo price with the phone! Today, the modem went down over and over again for an hour (same thing happened yesterday). When I tried to call Bright House, the call wouldn't go through due to the network being busy, which suggests to me that I'm not the only one losing their internet and landline. They deny that it's an area-wide issue, but I have to wonder.

When I finally got through, I spoke with a supervisor who had the nerve to tell me "Whenever you have a problem, you need to let us know as soon as possible," and this after having told him the situation and the 20-something calls and 9 service calls! Do these people actually expect folks to call them every five minutes? I told the guy about how their automated system and techs always call the landline when I specifically tell the person writing up the service call to call my cell number. I laughed and said, "You are a communication company, and your internal communication is no better than that?" He had no comment.

In addition to the internet issues, we've also had ongoing cable issues. We have two DVRs in the house, and both of them have been switched out. But over a couple of months, these have started to have problems again, with picture pixelation and sound garbling. They don't have any way to transfer the programs recorded on one box to a "new" box (they're all old, refurbished boxes, from the look of them), and so anything recorded gets lost. It's just a huge pain in the neck! Overall, this is the most horrible experience I have had with a single company. I'm hoping to see something done, very soon, to remedy these issues for good.

I have written to you before. I have been having a problem with Bright House trying to get a corrected bill. I have spoken to at least four people and I keep on getting different charges. Could you please help me because I would like to pay but I cannot pay it if I do not know what it is. I did not receive a bill for two months and they claim that they sent it to me. Finally I found out that they sent my bill to an incorrect zip code and they blamed it on the post office. Excuse after excuse I received.

Could you please help me resolve this problem?

I have been a customer of theirs for about two years. First it started with me having to check to see if they were overcharge me with their month ahead pay plan. But the real nightmare with them began about two months ago. That's when they decided that they were going to upgrade or screw up [depending on how you want to look at it] their anti-virus program. [ca internet security suite] once I installed their new anti-virus, not knowing any better, I couldn't access my emails, websites wouldn't open, programs wouldn't respond. Their! Anti-virus program decided that the best way to protect my computer was not to let me use it at all!

I didn't have any money at the time to pay for one so I had to spend my time looking from website to website for a good free anti-virus program. I found one in avast! That's when the real trouble started. Their anti-virus program wouldn't uninstall from my computer. I spent at least 2 days trying to uninstall it. When I finally did get it uninstalled, using safe mode on my computer, I installed the avast restarted my computer, only to find out the magic jack on my computer wouldn't work!

I spent at least another 2 days chatting with the technicians trying to figure out what the problem was but couldn't! I was constantly trying to restore the computer the computer to a previous restore point but it still wouldn't work. Finally I decided to restore the computer to its factory condition. Like I said at the time I had no money not even to buy some DVDs to back up my files but I did it anyways. I had a lot of CD-rw CDs but the computer wouldn't use those for some ** reason.

Anyways after restoring it the phone worked the computer was like brand new. The only problem now was since I didn't back up the files I had to spend another three days getting my favorite websites back. The biggest problem happened with my music file sharing service. [Aries] they made me get a new subscription which cost me $15 dollars. I figured it was a small price to pay for all this crap to finally be over but I still blamed them for all this misery so I held back the $15 dollars on their next payment. Bright House decided they were not responsible for anything and started demanding their crummy payment. [By the way it also took me another 2 days to download all my music files back onto my computer]

When it came time for my next payment I went and decided to give them their crummy money because by now I knew what kind of people I was dealing with. I mailed the payment and went home. Next morning my internet and cable were shut off. I called them up asked them what the problem was, I mailed it. I got excuses from them so I went back to the bank drew out another payment for them went there where they informed me that my service was back on. Came home it was back on.

Now here's what's really got me ** now. About a week later their modem started to act up. I couldn't access the internet, so I called them told them the problem. They sent a technician to my house yesterday. I asked them before he came isn't the problem with the modem located with the signal outside? He said possibly when he came here he brought a new cable box with him. He came in took the old box replaced it with a new one then came over to the computer to check on the modem. I got up because I was on it; he sat down for 5 minutes then got up and told me he fixed it.

He was acting real weird during all this time. Anyways he left I didn't think nothing about and sat down to watch TV. About six hours later two friends came over wanting to use my phone. Went over to the computer and the computer was on but I couldn't get anything on the monitor. I tried to restart it. But it was taking a real long time. When it came back on there was a huge message on there about the firewall on my computer! It was shut off! I tried to put it back on but couldn't, then I remembered for some reason earlier the computer shut down for some reason but I didn't think nothing of it until now. I started to panic when my firewall wouldn't come back on and tried to open help and support, with also the control panel but it wouldn't work or open.

I tried to restart that would not work. Finally I put the computer in safe mode to open the firewall. It opened then I picked a restore point. Restored it then restarted. Luckily my computer cane back to life. Then I started thinking about this technician. Why did he have to access my computer to fix the modem? What did my computer have to do with that? Why didn't he leave any paperwork when he left? He took the old cable box brought a new one but didn't leave any paperwork? Why was he acting so strange?

So right now I'm requesting the paperwork or work order because I want to know what he did when he was on this computer. I have a good idea what he did but the only proof I could get is to find out when this computers firewall was shut off. Hopefully I'll find a way for this computer to tell me. I think he tried to sabotage my computer in fact I'm sure of it!

I am a new customer with Bright House, and received a coupon for the first month free and free standard installation. I called and set-up the service and told the gentleman about the coupon. He told me to give it to the tech when they come to install the cable/internet. When he came to install the service, the work order did not have the correct information. It showed, I was to pay for the installation and 1st month of service + the deposit.

I called and talked to a customer service agent and he told me he will take care of it. He then gave the (contracted) tech a code and said everything was taken care of. So, when I went to give the tech my deposit and coupon, he told me that he will not take it, because he has nothing to do with the billing and "they" wouldn't take the coupon from him.

Thinking that everything was taken care of, about a week later, I received a bill for the full amount. Now I'm ticked off. I called customer service again and was told that they would have to "review" the recordings which would take about 24-48 hours. But the customer service rep. told me she would call me back sometime that day and let me know what was going on with my account. Needless to say, I did not receive a phone call. So, I called back the next day.

It's been over a week and I haven't heard anything! So I called again today (because the bill is now past-due) and was told that my "issue" has been given to a supervisor and I should hear something soon. Bright house is by far the worst customer service I've ever had! If I could get a different cable/internet I would.

Too many service interruptions. Cable, phone and web out for 2 hours today, and 3 hours yesterday. Outages are far too common, about several per month. High speed internet is not always fast. Cable boxes have to be reset 1-2 times per week when they lock up. Cable boxes take too long to change channels, not enough processing power in them.

I am a small business with my phone service through Bright House Business Solutions. The service has been inoperable since 10/29/2010. I have conducted seminars on 11/28/2010 and 11/27/2010. Now, when potential clients call my office, they get that "the line is disconnected". I can't call out either. Bright House has said over and over that they are having an outage. I have spent approximately $15,000 in marketing costs and I am not being provided the service that the Business Solutions contract claims to provide. Honestly, my business is going broke since I am unable to conduct business other than a cell phone. This happened in the Spring time of 2010 and it lasted for 4 hours, so I did not take action assuming it was just a temporary problem. Now, I am losing business that I cannot afford to lose.

Wow what a disappointment. My wife scheduled an appointment for service two days ago and what a disaster. I waited at home and no one showed up. My wife then received a call on her cell phone that we missed our appointment. I called the customer service line and they said they call the house and no one answered the phone.

I explained I was at home waiting all morning. They told me it was company policy to call before coming to the appointment. We were never told of their policy but were expected to follow it. I felt like I was working for them. I wonder what my pay check will be. I was to sit by the phone and wait for their call. I was told the technician left a message but no message was on my answering machine. They now could not send the technician and placed me on the all day response.

They could not tell me when the technician would arrive other than sometime in the day. All they could say was they were sorry that I was not told about their policy. But they would not do anything to make it right. After looking on this site, I realized how many complaints this company has with customer service. I wonder if the JD Customer Service Award they received was properly issued. Can a company pay for this award? I have returned my digital box and will be cancelling the service soon.

We have a Brighthouse Bundle which includes cable t.v., phone and internet. Beginning in June of 2010, we began having problems, specifically the phone and internet service would drop completely. Brighthouse has sent numerous techs out to our home. Each tech tells a different story. This one says that the problem is with the wiring of my home and they ran new cable through my attic crawl space. The next one says the problem is the the "drop", which is where my cable comes in from the street; it needs a new part. The part is replaced, and the next tech tells me there is a problem down the street and they have to do a patch. The next one tells me that they have to re-wire the whole neighborhood and they are waiting on permits from the county.

I think you get the picture. At this point, it has been almost 3 full months and still my services are not working properly. Most recently, Brighthouse contacted me to find out how the service was working. I explained that we were still having some problems, though not as sever, still annoying, and the tech suggests getting a new HD converter box. I reluctantly agree, and they bring out the new box within an hour. I've had the new box for approx. 36 hours and it has yet to work properly. We have had to reboot it at least 4 times today, and it takes about half an hour to reboot. I finally call to complain and it will be Monday before they can have a tech come out.

To their benefit, I have received a credit for approximately two months of service. They were not happy about it, and it took a lot of complaining, but they finally did it. At this point though, it is not really about the money. Get this working correctly. We've had service with them since we bought the house 10 years ago. Why can't they get it right now?

After repairs and installation of Internet service by Bright House Technician, I did lost television service in all cable boxes. I called every day (8-19 to 8-26, 2010) to complain to Bright House and they are coming with con excuses and more excuses and changing the date of completion and resolving the problem for good. We have approximately 8 days and going without the service. We are 3 seniors including a mother of 93 years old that needs her TV to live. I want a full credit for the days without service.

On May 7, 2010 I subscribed under a 30 day free promotion for all three services (cable, internet and home phone) after becoming disabled and unemployed due to an auto accident, I disconnected service on June 5, 2010 I was told I would receive my $50.00 deposit for which I did but I still receive ridiculous bills in June $4.30 in July yet another bill for $0.39 and in August I receive a bill for a whopping $0.05. The metered stamp costs more than the actual bill.

Each time I call the customer service rep tells me a credit will be issued for the amount and I shouldn't be receiving another bill, not by the way I know if that $.05 bill will not get paid then they will tarnish my credit report and as we all know that must be in perfect shape here in Florida! Way to go Brighthouse! Thumbs up for the government! Stressed out! Nerve wrecking. Does anyone care anymore! Inhumane!

I have asked for help, more than once now about uncontrollable volume spikes every time a show changes or there is a commercial. They don't have a fix. They always say reprogram the remote and they have helped with that, but it has no effect.

Sound volume of TV shows is obnoxious, every time a commercial comes on or when they switch to any other programming.

My account was debited twice in the amount of $118.00 at 12:50pm and at 12:55pm for the same amount. I called the billing department, and I was informed that a payment was due and that they would not refund or credit the additional $118.00. Of course, that amount put my account in the negative with overdraft fees totaling $105.00. And they would not accept responsibility.

Just 3 weeks prior, I was making payments by phone to Bright House, and the payments were being returned--it was stated "non-active account." Somebody in billing had input the wrong account number. I am very disappointed in this company and its service to loyal customers. The damage is that now my account is negative of $207.50, including over draft fees. And Bright House will not comply.

About 8 months ago, I had Brighthouse come install cable and internet in my house. About a week into having service, I called Brighthouse to see why my internet was running so slow. The customer service person told me that the number show my internet is running fine and that it had to be my computer that was causing the problems and that I needed to have my computer fixed in order to have good quality internet so I paid someone to wipe my computer out and restore it to make sure that there was nothing that would be causing my computer to run slow.

However after spending the money (I really didn't have at the time) I find out that the internet was still running slow, so I called them again and they still told me the numbers look good. I told them I wanted someone out to check my lines and to give me a new modem. Well needless to say the guy came out and replaced it but I was still having problems and they ended up coming out about 3 times in less than 2 months to try and fix the problem.

In June 2010, I called Brighthouse because my internet was running slow still and now my cable box is freezing up and not recording. They come out and swipe my box and modem and leave (didn't even check the lines or say anything to me) well that was father's day and the guy was 1 1/2 hours late showing up. That night I come home and my new cable box resets itself in the middle of us watching a show. I call them right away and they tell me someone will be out to fix the problem Thursday but I told them I wanted someone out the next day no matter what and I told them I wanted a brand new cable box right out of the box installed and they agreed to do that. My mother had to come over and wait for them to show up just for him to come in check my cable box and tell my mom there was nothing wrong, so she had him call me and tell me. He calls me and tells me that he did not give me a new cable box due to the limited amount of supplies on his truck.

Needless to say, I was not happy and called Brighthouse right away and they told me that they would have someone out that same day between 4 and 6pm. My husband came home from work early and had to postpone a side job just to wait for a no call no show! I called them up that night mad and they gave me a credit for them not showing up. He told me someone would be out to fix the problems on Wednesday and when they came out they did not find anything wrong with my service and told me everything would be fine. Well, Saturday came around and my cable box stop recording my shows in the middle of the show.

So I called them yet again (are you keeping up this is like the 5th time I have had to call them out in less than a week) they sent someone out and they checked my lines and said nothing was wrong and that the cable box was bad and gave me another on. Well, about 3 days go by and we have more problems. I could keep repeating myself but that would take forever. Here it is 8/1/10 and my internet won't work and my cable box likes to reset itself over and over again and no one can figure out what is causing it to not work.

They did give me a month's credit for June however they will not credit me for July even though they have be called and have had to come out almost twice a week every week. I want to cancel but I love DVR and they are the only company out there that comes to my area right now. I am stuck with paying 140 dollars a month for service that don't work half the time because I work 14 hour days and like to keep up with my shows that come on while I'm at work. The only question now is. What to do?

Bright House Cable told us that as of August 29th we need a cable box to receive channels 54 and 56. Cable boxes cost up to $8.00 per month. Is this a silly attempt at a price increase? I guess we will look into satellite or internet TV.

They sent a bill to a collection agency with my name and my address that was not my account. I have tried talking to Bright House and also the collection agency. I cannot get anywhere. It is on my credit report, a negative item and I have called many times. Bright House said that I owed them nothing, but the credit agency insists that it is on my account. I need help.

First of all, I'm very disappointed and perplexed about the service I'm currently enduring from Bright house customer service and repair. The problem started with my internet shutting down intermittently on most mornings between the hours of 0800 and 1100. After numerous attempts to correct the situation, the problem persisted. Yesterday 7/8/2010, 2 repairmen showed up at the door and were going to fix the problem, saying that it was probably due to poor cable reception or noise coming from one of my four TVs. After doing some testing and checking, they narrowed the problem down to a cable in the attic which they said was an illegal outlet and that was probably the problem. Now here is where the story gets surreal. They said someone had installed an illegal outlet in the attic and that was my problem.

Okay, who did it? Bright house personnel where the last guys in my attic hooking up the cable, did they do it? Why wasn't it found then and fixed, instead of just hooking up to an illegal outlet. The gentleman said that they could correct it, but it was going to cost me extra to have it fixed. Well, they said their goodbyes and they hadn't been gone 2 minutes, when my wife said the TVs weren't working. We called customer service and reported the TVs did not work and could the repairmen return and fix the problem. Any way after several phone calls later, customer service said that they could not return until 7/9/2010. Customer service told my wife that the reason the TVs were disconnected was because of the illegal outlet. Well, a repairman came and I asked him what he was going to do to resolve the problem and what did they mean by the illegal outlet. He said that the cable did not belong to them. Okay, then why didn't they install a legal outlet when they first came out to install my cable? He had no answer other than it would cost me $65 dollars to correct the problem.

The last repairman said that the other guys from the previous day had told him that the TVs were working when they left (not true). They also said that the cable box was closed and a red tag was put on the box (not true). Suggesting also that I had went into the box and messed with wiring connections (not true). The repairman today said the reason for the TVs not working is that the cable in the cable box was reversed. So, here is what I get from all this. They think I went in the attic and installed an illegal outlet or had someone do it for me (not true). I weigh 275 lbs, can you see me crawling around in an attic that has a hip roof. They also think I went outside, broke into the cable box and reversed the cable leads so that I wouldn't have TV for the night (not true). The truth is that they reversed the wires and they failed to shut and secure the cable box and my guess is they did it on purpose, because of the illegal outlet.

Anyway the repairmen today went and placed a good size lock on the cable box to keep me from tampering with the box again. How ludicrous. He also left without a word to anyone that he was leaving. If this is Bright house's idea of customer service, I don't want any. I'll be looking elsewhere for my service in the future. Now today, 7/10/2010, I received an email from Bright house saying that I had missed an appointment. What appointment? I made no appointment. I do remembering the last guy saying that a supervisor was going to come and talk to me about the situation, but no appointment was set or accepted by me. So, tell me what going on here? - A disgruntled customer

I was contacted on or about August 25 by Bright House, with whom I already had Road Runner Turbo Internet Service. They offered to upgrade me to a higher speed for $5 more per month. I stated I already had turbo and the rep responded that this was faster. She continued and said that if I was not happy, I could cancel within 30 days, receive my $5 refund and return to my previous plan.

Two weeks later, after not seeing a noticeable improvement in speed, I contacted them and said I wanted to opt out of the upgrade offer. She stated this was not an upgrade but rather the "new rate" they were charging and I had to stay with it or go with a slower service. After hearing that, it was obvious they had chosen to just out right deceive me with an "offer" in order to force me into a higher rate. I chose the slower speed and will drop them like a bad habit when other options are available.

With money tight and economy the way it is, paying the original $55 was already stretching it. They increased it to $58 a month prior to calling me with the offer. They then make this bogus offer with false promise of being able to opt out. This forced me into either paying more when I was already paying too much, which I would do if the speed increase was actually there. It was not. Now, I'm forced into a slower service which does affect my workflow.

Bright House Cable TV Company has put my RoadRunner service out of service four times in four years. Bright House places a device on the cable outside my home that Bright House refers to as a block and sometimes a trap. Bright House has placed this device on the cable outside my home four times in four years. When Bright House does this, my RoadRunner service will not work, as per Bright House techs that come to my home to remove it so the RoadRunner service will work, as per Bright House techs.Last night Bright House put my RoadRunner out of service and the Bright House tech came to my door and said to my wife and me. We have been paying Bright House techs $60.00 to remove the device and we are stilling cable.

In the past four years, Bright House has placed the trap four times and put my RoadRunner out of service, and then when I called for service, Bright House tech said my RoadRunner Service will not work with the device on the cable. So the tech removed the device and put the RoadRunner service back in service. We are paying for service and not getting full service. Bright House puts me out of service. We now, again, have the device on the cable and the RoadRunner service will not work as indicated by Bright House techs. Bright House telephone numbers listed on the Internet for the Orlando, Florida area are out of service just like my RoadRunner service. The listed telephone numbers for calling for service are out of service.

I was double billed the same amount of money on 6-14-2010 and 6-15-2010. I emailed a cancelled check and bank statement to Eric on 6-20-2010 and cannot get any resolution or anything in writing stating it will be credited to my account.

I pay for digital cable, internet, and phone with Bright House. I have three other TVs and four computers. I want to watch digital programming on my other sets and computers without having to pay an additional $7 a month per convertor. This is an absolute ripoff. I already paid for the service and understand the need to encrypt premium channels, i.e. HBO. But why can't I use the digital cable that I paid for on another TV without the convertor. For example, local channel 13 and CF News look great in digital but terrible in analog. Bright House needs to be sued over this issue. Outrageous!

I have been a Bright House customer for six years. I signed up for the premium plus package, which includes several premium movie channels. Among the channels offered, FX (Channel 178) was included. They also offered Encore channels for an additional $4.95, which I declined. So through the years, I have been receiving the FX channel with no problems. With all the services I have, cable, phone, internet, my monthly bill averages $182-$183. A few days ago, I stopped receiving the FX channel and called customer service. They advised that there were problems with the signal and service would be restored shortly.

After three days, I re-contacted Bright House and this time was told that they had taken the FX channel and bundled it up with the Encore package and that if I wanted to receive FX, I would have to pay an additional $4.95 per month. I argued that since I have been receiving this channel all these years that I should continue to receive it or reduce my monthly bill. Even though there is no written contract, it is implied. For x amount of dollars your receive, x amount of service, and to take these services away while you are paying the agreed amount seems a bit underhanded. For me, as an individual, there is little I can do. However, since millions of customers may be affected by this, this $4.85 monthly addition to the bill can account for millions of dollars monthly income for Bright House. I believe that this has the possible makings of a very large class action suit against Bright House for intentionally defrauding its customers.

I've been a Brighthouse customer for a little over two years using the bundle package (cable, phone, internet). The only thing I could ever complain about was my cable box freezing up from time to time, and sometimes when trying to access a free channel, it would say it was not available. All in all I was satisfied with the service.

However, I recently had surgery and due to unexpected medical costs decided that it was in my best interest to have my service stopped for a while and restarted later in the year. This is where my complaints begin. I phoned them on 6/4/10 and spoke with Debbie. She scheduled an equipment pick up between 4-6 pm for the following Tuesday. My work hours are until 6 PM so I had to make special arrangements to work on an adjusted schedule and find someone willing to cover my shift, which I did.

I went home and waited, but the technician was a no-show. I called the next morning and spoke with Cathy. I explained what happened, and she was professional and apologized for the tech not showing up, but she said could not help me and would have to transfer me to dispatch. I spoke with Clinda or Glenda, who spoke with an accent and it was hard to tell. I then told my experience to Clinda about the tech not showing up.

this was an "all day appointment", and I will need to be home between 8AM and 8PM. The tech will call and if I do not answer, they will not come by. My coworker, who overheard me, said that she thinks they can send me a box and I would just drop it off at the post office or Fedex. I suggested this and Clinda said that I would have to pay for postage and will be responsible for any damages during transit.

This whole experience with their customer service has left me with a really bad feeling for Brighthouse now. I went from someone who fully expected to be a future customer again to someone who hopes to never do business with them again, since they left me with a really bad customer service experience.

For the past several years, our cable and internet service have been a hit and miss proposition with Brighthouse. Lately, not a day passes when we don't lose one or both services. We also have our phone with them and we have lost that with some frequency also. When we call to complain about the TV problems, the standard procedure is to reset from their office, which usually only helps for a short while. The other big lie is that "your box must be bad, return it for a new one". We've done that and it doesn't work either. Many of our neighbors on the street are having the same problems.We're paying a lot for their service and they really don't seem to care much. We're actually thinking about taking group legal action against them. We feel like we're being defrauded! Stop the madness!

I have been with Bright House for many years. They were always the best. Now, they are the worse. Ever since I received my nice "refurbished" HD box, I've had nothing but continuing bad (or no) service. This has been on going for a year. I've had approximately five new "refurbished" HD boxes and never has the problem been fixed, which is the picture pixels, stutters, pauses and cuts out completely. Each tech that comes out gives a different answer of what the problem is but none has ever fixed the problem.

Yesterday, I blew my top and was overly expressive for after a year I had been overly patient. I was told the problem could be the box outside. This box has been worked on each time a tech comes out, which happens to be across the fence in my neighbors yard who has a bad dog. I was told its my responsibility to go to the neighbor and tell him to put his dog up. I did that a few of the times but will no longer do it as the equipment belongs to Bright House and its their responsibility to get to their equipment.

Bright House has outsourced much of their work now, so that explains a lot of it. After a year of being patient with this problem, I refuse to be forced into another service. I have not once had any offer of compensation for being without service. I pay a hefty amount on time each month. All I ask for is service for what I pay for. Is that too much? Stress! Plenty of stress. I'm a senior and this has created high blood pressure each time I turn on the TV and voila, no picture.

Though it is easy to bash Brighthouse for all the issues I have had to deal with, my overall complaint is about the Cable industry as a whole. We as consumers are being nickel and dimed to death with no help from either Congress or the States. I have complained to the FL legislature on many occasions and have been ignored each and every time. If I take the issues to my Congressional reps they throw me right back to the state level. These cable companies basically have cart blanch to charge anything they want as there seems to be no accountability for their actions. Why wouldn't a company charge outrageous fees when they know no one is going to bother to stop them? We are forced to pay for packages that contain channels most of us never watch. Our fees are consistently based on temporary specials that inevitably end and then sometimes double in cost.

To date, there is simply no basic fee you can depend on to pay consistently to maintain a household budget. Fees are so out of control some companies even use that as a marketing ploy! How outrageous. After you are forced to accept the channel package, you are charged for everything under the sun. Cable boxes, DDRs, the right to watch HD channels, even though this is quickly becoming the broadcasting standard. Could you imagine the insult in being charged to watch a channel in color when color TVs were first invented?! You even get charged a fee for the channel listings so you can see what shows are playing at any given time. Yet, if you try to save some money and replace the cable box with a third party item your immediately told no other box will work with the cable companies infrastructure.

Could you imagine being told the only tires you are able to put on your Ford or Chevrolet are their own special tires that they then charge three times as much for? This industry is totally our of control. The saddest part is no one cares enough to force these companies to change their ways, because profit has become more important, and more powerful in this country, than any moral or ethical law we strive to follow. I not only admonish the cable companies for taking such blatant advantage of the consumers wallet, I doubly admonish the state and federal legislature for not giving a damn!

I lose money every time I have to be at home to wait for the service technician to arrive then watch him simply replace the very same piece of equipment they changed before! I can't base my household budget with any consistency because the fees constantly change.

I have been paying for two DVR boxes for five years. I only have one box. I only found this out recently, when a power outage occurred. I called and spoke to "Mike" who needed a receipt and never called back. My next call was to "Eric" who told me it was all my fault and when asked, told me that there was not a corporate office for me to appeal to. I then asked for a supervisor and was given an address but no name of the corporate president. I wrote a letter to the president outlining the series of events. I never got to him.

In the meantime, I do not plan to pay for a box I never had and have already paid almost $400 for in the last 5 years.

What a company! I can't imagine working in that kind of atmosphere.The kicker is I have the original work order which proves only one box was installed. Wouldn't anyone think that BrightHouse knows that too and just doesn't want to repay me?

I live in New York and own a house in Tampa where my parents-in-law lived. They've recently relocated, and I called to disconnect Bright House Internet service and arrange for the shipping of the existing router and modem to Bright House. This is where our issues began. The first representative explained that someone must be at the property for the disconnection. So I was ready to make arrangements for my niece to be there provided they could provide an accurate window. When I called back to schedule the date/time, the next representative told me "Oh, they don't need to enter the property, they'll just disconnect outside, but you'll need to return the equipment to a Tampa office."

My niece lives over the line in Pasco County, and there's an office around the corner versus sending her to a distant office in Tampa and taking time from her day to go to the bad parts of town. I then asked if she could return the boxes to her local office. "No, they need to be returned to the BH Office in the same county because our inventory control system will lose them, otherwise and you'll be billed for the equipment." Seriously? They have bar-codes and can't manage their inventory correctly?

"Can't you just return them to Tampa?" they asked. I explained for about the 4th time that I'm calling from New York. I'm not there, and their process was ridiculous. They finally suggested they could send out 'shipping labels' to return the equipment to their Hillsborough County offices. I agreed and gave them my niece's address in Pasco to send the labels so the equipment could be returned. Easy task. Guess where they sent the labels?

If you guessed to my New York address, you're right. So I called, ranted about how stupid this was and that I'd given them the correct address to send it. They assured me that the labels would be shipped to the address they had on file. It takes them 5 to 7 business days to generate a mailing label and send it. That was well over two weeks ago.

If you guessed that my niece hasn't gotten mailing labels yet, chalk up one more for yourself. Instead, I got a note from them indicating that my credit balance would be returned once I gave them back their router and modem, and citing their Tampa only addresses. I called and spoke to a manager at Bright House and described my experience to now. This will have been the third time that they'll have tried to send mailing labels and not be able to handle this simple of a task. It's little wonder that the HOA removed Bright House as their provider in that community. There's been no physical damage, but if anyone wants to discuss the pain-and-suffering associated to being a Bright House customer and dealing with their lack of ability to handle a simple transaction, please feel free to let me know.

This is the absolute worst customer service I have ever experienced with any company period. We have had issues since august of last year. The cable constantly freezes; the internet is beyond slow despite us paying for the fastest speed. We are lucky to get 5 MB download speeds and we pay for 20 MB down. We have been calling for months to speak to a manager and have yet to have one return the call.

They finally sent a "supervisor" after probably over 50 calls to so called techs, he promised he would monitor our service and let us know. Once again no one called back. We got a $50 dollar credit for over 8 months of horrendous service. The people answering the phones seem to be doing the job, the problem lies with the management not returning phone calls.

I received a Bright House bill today (4-6-2010) indicating I owe $194.06 for cable and road runner service. I immediately called Bright House today and they indicated that my service was on seasonal and they automatically reconnect after nine months. I explained to them that I was not aware that I was on seasonal, and I am not residing in the home nor have I for almost a year. That I had service discontinued as I had to move in and care for my mother. Paul said he'd cancel service and credit me $113.00, but I'd still owe the balance. He spoke with his supervisor and after holding quite sometime came back on the line and said there was nothing he could do as it was policy. I asked to speak with his supervisor, her name was ChiChi or Cha Cha. She repeatedly told me it was policy and she could not waive the fee.

I explained that I have not lived in the home or ordered service nor was I under the impression that it was seasonal. I asked how long I had service with Bright House and she indicated since 1980. I indicated that after over 25 years, and they cannot do something about this situation. She said, "Did you call when you first got the bill, maybe we could have" at that time I cut her off and said, "When I first got the bill, I just got the bill today, it indicates previous balance of $0, paid $0, total current charges is $194.06.

Then she repeated that it was policy and she could not do anything, perhaps she could waive half of the bill. I told her that was not agreeable with me and I wanted to speak with her manager. I had to leave a message as he was away from his desk. When she put me into the voice message, there was no mention whose voicemail this was or anything, so I left my name, number, account number and brief description of my problem. I have not heard back as of 10:00 PM tonight.

I had the 3 deal special installed, home phone, internet and television. When the installer came, he told me he was going to put the cable around the wall in my bedroom. After he was done, I went in, and the cable was right across my room under my wall to wall carpet, leaving a ridge. I told him I wasn't happy with it, but he said that was the only way he could do it. In 3 months, I have had 4 different technicians to my house, because my television would not keep the signal. The phone was and on and off. Sometimes there was so much static, I had to hang up. Although I was on their special deal, every month, my bill went up, and when I called, they said it's taxes and service fees. After 3 months of escalating bills with poor service, I told them to come and take their equipment out.

I took out the cable box for the TV, but would not take the modem for my computer, or the wire under my rug out. When I called, they said they would come the next day, between 10-2, to pick up the modem, and fix the carpet. No one showed, so I called back, and they told me they were not coming back to my house, and would not remove the cable under my rug, because if they damaged it, they would be liable, so keep the non-working modem, and have a nice day. I am an elderly, and I am trying to find out if there is somewhere I could lodge a formal complaint, like the Department of Public Utilities. How about emotional damage? I have a lump in my carpet, and it makes it difficult for me to clean it. Every time I see it, it burns me.

I had Bright House come out to install internet when I moved into King's Manor. Well, here's what happened to me. Knight Enterprise came out and a tech by the name of Robert ** asked where we would like our internet. So I told him we have an office in the front and he said "the connection is at the back, can't we put it there?". I told him there is my son's room and a bathroom in the back and I want it in my office. He basically got mad from there. My wife saw him climb on the roof of our newly purchased mobile home and told him to get down. I also heard him stomping around on the inside. She told me he almost hit our 4-year old son with a ladder.

The install looks terrible. He walked the line over our house and down the front and into the bottom middle front of our house and left a mess for us to clean up. That's not even the bad news. A couple of days went by and now our roof has several, at least 4 leaks, (it had none before this). So I called Bright House and they sent out Knight Enterprise to check it out. I talked to a supervisor named Brian and he said they have someone to repair this sort of thing or they might think about settling for maybe $300-500. But he's not sure if he can do that yet.

So I said, "no, I'm not sure of the extent of the damage. I would like to have someone come out and examine the roof and then let them know. I just want my roof fixed". So after calling them again several times because at this point, I am being ignored, they sent out a repair guy who obviously said they need a lot to repair the roof then another supervisor named Brian came out with the other Brian and said he guesses they will have to involve the insurance company and they probably will just laugh at me and not do anything about it.

So I said, "well if that happens, I will have to get an attorney on this". Then so he sent out a Jeff ** from auto owners insurance who said "I have to be honest with you, the tech says he didn't walk on your roof so we're not going to help you. Have a good day". I called Bright House back and Candice told me that she will have Ricco from quality control call me back in 25 minutes and follow up with me.

After about a week of no call, I called back and the customer rep told me it says in the notes that the tech said he did not climb on the roof and I may as well stop calling. So I imminently asked for a supervisor. I got Angie and she said that she will pass it to we care department and they will call back. After another few days went by with no calls, I called back and talked to Linda of quality control, who says that out roof is old and the tech said he did not climb the roof. So that's that.

I've been with Time Warner, then Brighthouse, for over 10 years in two locations. I've always subscribed to the higher end services. I've never been happy with the service technically. Customer service under Brighthouse is getting much, much worse. We moved to our house nearly seven years ago. Since then, we've had technicians out here on a regular basis for signal problems, DVR problems, and internet reliability. We still have problems with the all the above, and now the internet phone (a very bad joke), is pretty much useless.

We had an appointment for service again this morning. My wife made the appointment. Brighthouse was adamant, that an adult had to be here at the appointed time. Of course, the technician was late. When he came to the door, I was on the phone to Brighthouse, trying to find out what was going on. I was still on hold with Brighthouse, when I answered the door. I had just about had it. I was ready to drop the service, and told the technician so. His response was "okay", and he walked off.

It just points out the attitude of the company. They don't care. The bottom line is this is just not a customer oriented company. In my opinion, the solution lies with not allowing this kind of treatment. We're now looking for alternatives. I'm really looking forward to getting away from these crooks. We are overpaying for unreliable service. No significant damage was received.

On January 1st, 2010 Bright House Networks has once again engaged in unfair and deceptive business practices of charging a $20 collection fee to its billing statement on top of the $5.50 late fee. Also, they have repeatedly sent employees to knock on your front door to harass, and threaten you with baseless tactics on your own property to collect payment or be shut off for being a few days late. How a company gets away with this is beyond my own belief! Bright House Networks has broken the covenant of good faith and fair dealing by charging excessive late and collection fees and we, the consumers, need to take legal action now.

I moved here 9 months ago and I work from home, so I require reliable phone and internet service to do a good job for the company that employs me. In my area, it's either Bright House or satellite provider, so they have a monopoly of sorts on this kind of service. Over the past 9 months, my service has dropped countless times forcing me to make countless calls to report my outage and hope that it came back on soon, so I could continue my work. It was so bad for awhile that I was trying to get in touch with management personnel in an effort to reach more than a short-term solution. Nothing of substance came of that.

Since then, Bright House has made a huge blunder on my account in terms of billing, and I noticed the error one day and reported it to them. The representative was not apologetic and instead insisted that I just pay the amount showing or they would eventually cut off my services. I asked to speak to a supervisor and 15 minutes later, I was put on with one. The supervisor thanked me for reporting the issue, but offered nothing more and asked that I set up pay arrangements. I told him that the amount they were asking me to pay was incorrect due to the error, and was told I would have to speak to someone in management about the issue since he could not figure out what was going on.

If you call Bright House and ask to speak with someone in management, you will learn that it is impossible to be transferred to anyone above a supervisor. They will note your record and supposedly within 10 days you will receive a call from a manager. I was assured that nothing would happen to my account until I resolved the situation with management. Two weeks later, I had still not heard from a manager, so I called Bright House and spoke with another supervisor who tried to get me to just pay the erroneous amount.

I refused, so they put another note in my file for someone from management to call me. I never received that call, and 10 days later my services were shut off. I called Bright House and spoke with a third supervisor who argued bitterly with me and said there was absolutely nothing she could do unless I paid that erroneous amount. I explained to her that management never resolved the issue with me and that I was told nothing would happen until that discussion with management, but she didn't care.

So I had to pay a completely erroneous amount just, so I could work that day. That day I took off in the afternoon to go to the Bright House office and speak to someone in person since they would not call me. I got to the office only to be told that management do not exist there, only account representatives. I was told that all management work in a building somewhere and no one is allowed to drop in and discuss issues with them.

To this day, I have never received a call about the issue and there seems to be no way to clarify this billing issue which is hundreds and hundreds of dollars. I've never been so frustrated, unable to speak with anyone that can do anything. Everyone has been rude, and none of the supervisors I ever spoke with offered to do anything about the fact that I was experiencing so much trouble and frustration. All they wanted was the payment which was completely wrong, and completely their mistake.

Incorrect bill amounts that I was forced to pay. Extreme frustration and anger caused by a lack of resolution and inaction on the part of Bright House. Hours and hours spent on the phone with multiple representatives and supervisors. And a wasted trip into the city to talk to a manager in the Bright House office.

I am writing to voice my extreme displeasure concerning the manner in which I have been mishandled by Bright House Networks. My issues with Bright House Networks dates back to before September 2009 and I have records to reflect what I am attempting to bring closure to. In August of 2009, a change of service request was placed to move the services we had. At that time, we also requested that another name be added to the account so that both parties could take care of the bill. There were two numbers on this Bright House account. It was also requested that there would be no interruption of service to either number and that my name be added to the account with the number assigned to me. Prior to that, all bills for both numbers were addressed to one person.

Bright House Networks had both of us to make a personal visit to the office located 6429 1st Avenue South, Birmingham, AL 35212. We were told that in order for this to happen, we would have to return the equipment and then be reissued more equipment. Although this made no sense, we complied. At that time, we both signed paperwork indicating this change. Afterwards, Bright House Networks did not make the needed changes. I never received billing statements and the account remained in the wrong name. After discovering the error Bright House made, we were asked to fill out a second set of forms in attempts to correct this issue. We did so. There were no changes made to the account. A service technician was in the area answering another call. We asked if he would take a look at our issue and advise us what we should do. He had us to fill out yet another set of paperwork. Even after this, no changes were made to our accounts.

During this time, our Bright House service was disconnected entirely. We spent nearly a week or two without any cable, internet or phone service. Although this was reported immediately, we were told that we would have to wait for the availability of the service technicians. We were finally given a date and a time, and Bright House promised to send a service technician out to bring out new equipment. They assured us that the technician would come between the hours of 8:00AM-5:00PM. The service technician did not arrive until 9:30PM and spent nearly two hours trying to fix this issue. For a working person, this is totally unacceptable but I endured it thinking this would solve the problem. The services were restored, however, Bright House Networks never made the account changes that were requested. We had gone through all of that for nothing! The accounts continued to appear in the wrong name.

During this, many calls were made to Bright House Networks Customer Service Representatives. Most of them expressed confusion as to why this issue persisted. However, they also were not able to correct the problem and stated that this was only something management could handle. When I requested to speak to a manager, I was told that managers do not take calls, but that they would have to take my contact information and that I would have to wait for a manager to contact me. At first, I did not get any return calls. After making an unknown amount of attempts to speak with someone in management, I did. After much persistence, I spoke with Erica ** who was very unprofessional, rude and inconsiderate. Even after speaking with Erica, the problem was not corrected. She merely wanted to inform me of charges that were now overdue on the account and threatened that if I do not make payment, my services would be disconnected.

However, I was unable to make a payment because: The account was still in the wrong name and there were no statements being delivered to my address in my name; I was unable to access the account because I was unable to confirm the account information of the person. I did not know the answer to the Security Questions being asked in order to access her account information; I felt that it was unfair to charge me for services that had been disconnected due to Bright House Networks' error. Erica ** informed me that she would be making notes to my account of all these issues in her computer system. Afterwards, changes were made but the changes were wrong. The account then reflected that the wrong number was in my name. That number should have not been in my name. However, I was not being billed for both numbers and was being held responsible for the charges because it's my address. That is totally unacceptable.

Again, after speaking with countless customer service representatives to no avail, I demanded to speak to a manager. Erica was "in a meeting," so they forwarded me to the voicemail of Ms. Hunter. I left a message and waited for Ms. Hunter's call. She did not call. I tried to call her many times and after I was finally able to speak with her, her tone was condescending and very unhelpful. She treated me as if I was wasting her precious time and that she was uninterested in getting to the root of my issue. She then offered to relieve me of any late fees that I was being charged to compensate the company's errors. I then tried to straighten out other billing issues, but because of her tone, I became frustrated and asked her to terminate my services immediately. She said that she would do so and that she would also check her records and get back with me. I never heard back from her.

When I tried to call her back the following weeks, I was informed that she was either unavailable, on vacation, out of the office, in a meeting and when they finally ran out of excuses, I was told that all they could do for me is tell me to pay my bill. After that point, I was never able to reach any manager. I even overheard Erica refusing to come to the phone to speak with me. They even disconnected several of my calls. In the midst of this and without notice, I discovered one day that my services were one again disconnected. At this time, I was not receiving bill statements at my residence in my name, so I assumed that this was due to the many billing issues I had had with Bright House Networks.

I then made arrangements for my phone services to be switched to another company. That company was to contact Bright House Networks in order to exchange my services. To assure that this change had taken place, I was in constant communication with Bright House Networks customer service representatives. I was told that the order had been placed to disconnect all Bright House Networks services and that I was still expected to pay because my services were showing to be active. I had no cable, internet or phone services at this time. To my shock, I came home one day to find a disconnection sign on my door saying that if I do not make payment, my services would be disconnected. My services should have already been disconnected. I called the number on the door hanger sign and was informed that I was still actively in the system.

Later, I received a bill in the mail to confirm this. I had no service and was being charged as if I had complete service. On Christmas Eve, a representative came by to collect the equipment from my house. The day before, he had left a door hanger on my door to inform me that if I do not make arrangement to have this equipment returned, then I would be charged for it. To my knowledge, my services are now disconnect, finally and now I am expected to pay a ridiculous amount of charges for services I did not have! Again, I called Bright House Networks today, January 8, 2010. I was informed that Bright House Networks expects me to pay a balance of $442.55 for services that were disconnected, mishandled and for customer service that was horrific! They have proven to be unconcerned, unhelpful, concerning getting to the bottom of this issue. It is unethical and unfair to expect anyone to pay for these kind of services.

However, it's not over. When I moved, my apartment offered free cable and guess who was the provider? Bright Horrible House! They took almost 2 weeks to turn on my service! They were a complete no-show during this time, giving no reason for not showing up or any indication of when they would show up. They basically left it up to us to call them back. During this time, we had no luck being transferred to a manager and overall, they seemed to not care. We were placed on hold several times with them and told that they have dispatched someone. The issue is this: If they were still getting paid, they shouldn't be cutting off our services therefore there shouldn't have been any reason why they disconnected them in the first place.

This was clearly communicated with them but they continued to do whatever they wanted to do. Scheduling appointments with them is senseless and vain since they never keep them. They swore up and down to me that they showed up and nobody would let them in, when I made sure to have someone at the house all day to wait on them. The tech had them note it in the computer. I mean really. I never would have thought they were this unprofessional.

Even before we upgraded, we've had problems. We had the standard cable box on a little 32-inch TV, phone, and Internet. We didn't have problems with the phone or the Internet (yet), but we were constantly rebooting the cable box, seemingly almost every time we went to watch television. A few days later, we bought two new flat screens and the upgraded cable boxes. Still, we were constantly rebooting. Sometimes it worked, sometimes it didn't and we would have to pay for someone to come out and fix it.

The Internet is a whole different story. It had very low signal strength coming from the router and I called to figure out why. The person on the phone told me to switch the channel that the router picks the frequency up from and see if it works and took me through the whole process. After doing so, I was immediately kicked offline because the properties that the router was set up on my PC did not match what I had just changed. I asked the person on the phone what to do and they said to go back on the router's IP address and change it back. The problem was I couldn't get back online to do that. He then told me to reset the router and restart my PC, so I did. Still, it didn't work.

So he told me to unplug the router, hang up the phone, and wait for him to reboot the modem before plugging the router back in. He never did. I called back several times and every representative told me to do something different. Finally, they sent a guy out the next day and he tried to tell me that it was my computer, which is basically what they're telling me about the cable. It's not their fault, it's all three different brands of televisions that I just bought. This has cost me $50 here and there for them to come out at least once a week and $150 a month for constant aggravation.

After 2 years of not having Bright House, I thought they would have gotten their act together but come to find out, they just got worse. I started service with them march of 2009. Up until June of 09 is when things went sour. I stopped receiving my monthly statements. I would call them and let them know, "listen I am just wanting to know why I never got a bill in the mail," Who in there right mind would complain about not getting a bill. They lady told me over the phone that I need to contact my local post office and check with them. I did, 8 times. They sent me 8 different letters stating my mail is not being held, there is no forwarding address.

Okay so I called back to Bright House. This is around the same time my son (5) yrs old, was being admitted in and out of the hospital. So the last thing on my mind was a bill. Come to find out we were 1 1/2 months behind. (still not getting bills). I called the rep when she had asked me a very rude question. "How can you not know your bill is due when your sitting there using the services." Okay now my patients is running on a thin line. I had been released from my employer and things were not going well at all.

So I just hung up on her to get back to the usual me. When I had called back to speak with a supervisor, I was told by her that I owed $346.98. The amount for my monthly bill was $130.45. She told me that when I had the men come out to fix my service, they charged me $35.00 for it. Now tell me, when you have new neighbors move in and they have Bright House installed and need to run a new line in the ground, and that tech cuts your cable line, you gotta call someone out to come and fix it right? Is that your fault or my fault? Thank you! So, they decide to be very nice and credit my account the fees.

So now payday come... I called then back to find out where the nearest location was so I can pay the bill, my direct deposit was canceled after the loss of my job. When I went to the location and they told me my bill was $409.79. I thought I choked. How can it be? The rep told me that my new bill just printed and that I was in the 60 day mark. What the hell does that mean? I paid what I was able to pay, and went home. Come to find out they cut my cable off. They never told me it was cut. So I called them and they go on and reconnect it. Then my internet and my phone stopped working. I called them and let them know what was going on, and they told me that I need to take the modem to the branch office and they will replace it.

I took it over to them. They replaced it. I went back home and it worked for a few days then it stopped. But this time it was my cable TV, internet and my phone. I called them back again and they sent someone out who was well over 4 hrs late, and who I wanted to ** bald headed. He sat there and told me that the problem was my TV. I have a big screen TV that's new. Why in the world would you sit there and tell me in order to watch TV, I need to invest in buying a new one. No tech should tell you that you need to upgrade your things to get service to work. So for the past 4 month, I have not had internet or phone. My cable did come back on. I just didn't use my TV for the rest of the and days and only had to reset the TV. not buy a new one.

So this morning, a tech comes to the door telling me he needs to pick up a payment and I stated to him, until Bright House credits my account for the past 4 months of no internet or phone, I will not be paying. I am not going to pay for service if I'm not receiving it. I told them to turn off my internet and phone for the past 4 months as well and all they told me, is I will have a change of heart the next day. Now if I sit and tell you I no longer want service from you, I mean it.

I told the tech everything that has happened and he said the same thing. Not to get too upset that when I calm down everything will be okay. Now if I am calm. Why would you sit there and tell me to calm down... that just upsets me to the point of no return and gets me upset. Till this day Jan 28th 2010, they still have not cut my services and my bill is still racking up.

A Bright House rep. called my house in Oct 2009 and offered me a deal for their bindle for $99 a month and for doing this, they would give me $100 at Christmas time. I said I'd think about it and we picked a day that I would call the rep back and he called me before I had the chance to call him on the day we picked. I decided to take the deal and told my friends about the deal. The day they were suppose to connect the service, the tech that was suppose to hook my service up between 4-6 said he came and I wasn't home. I was home and I had friends here. My front door was open and no one came to my door. Bright House didn't believe me. I would never have someone come out and not be here! The tech disconnected my phone so I was without a phone for a day and a half.

I was furious with Bright House and was going to cancel it then but I kept it. The new crew came out the next day and hooked everything up. Then come Dec when I was suppose to receive the $100 off my bill. It wasn't credited to my account. I called Bright House and was told it would probably come off January's bill but she took my name and was going to call me back so I didn't have to wait on hold. No call back. It was the holiday $100 or something. I received my Jan bill and it still wasn't credited.

I called today, Jan 15,2010, and after being on hold for 15 minutes then when I did get to talk to someone it took 45 minutes for her to look into it and said there was nothing in the notes saying anything about a holiday $100 deal. They did nothing for me since it wasn't in their notes. They wanted to know if I had a code for it. I don't work there how would I have a code. Then they wanted to know if it was on the work ordered. I didn't save it then the lady said she found my work order and there was nothing on it.

Maybe the first person that didn't show up had the code on his paper. I feel the sales rep that offered me the deal is a scammer and Bright House did nothing again for me as a consumer that was taken advantage of by one of their employees. I wish I had the name of the man that signed me up. Bright House should have that in their notes. He should be fired so no one else goes through this. I am disappointed with Bright House and I am going to tell everyone I know the story!

My Internet bill in two years has gone from $14.99 per month to $24.95--an increase of over 70%.

Tonight, after months of calling, missed appointment and failed service calls, we still can't watch many of the premium channels, the on demand channels or order movies. The explanation I received from the customer service representative was that since they don't charge us for movies we can't order, there is not a problem. Additionally, the system constantly resets and reboots, sometimes successfully and sometimes not, and erases any tivo entries we have set. I have never dealt with a business that cared less about customer service.

I have standard cable and when we went from anologue to digital, Brighthouse took away 5 channels including the BCC Channel which has nature shows about Florida and the NASA channel. We were then offered these 5 channels back but only if we purchased a set top box for a $1.00 per month charge. Brighthouse then told me the Government is the one that made them charge us this fee. This is a ridiculous and the kind of revenue generating foolery that your supposed to protect us from.

1 TV is in our bedroom and only used at night to fall asleep and to wake up. Don't want an extra box and remote.

Another TV is a small 13 in in our kitchen. No room for a cable box, remote, etc.

All the cable boxes are no GREEN. They require extra electric and throw out heat. (We are in Florida so this matters).

They should put the channels back the way there were.

Lately the entire TV experiences has been getting steadily worse!!!

This is only 1 example.

It took them three visits to do install home phone and internet. The first two times they said that the office didn't get clearance to switch the phone. They promissed after the first time that they would be ready next time. They said because of this, it would take another two weeks before they could install it. They did eventually get everything install and compensated us $40 after week complained. This $40 credit was all for not though, because they over charged us more than that! My wife called and asked for a supervior. He promissed us it would be taken care of on the next bill. Guess what? It wasn't. They eventually fix it on the next bill. What they don't seem to understand is that it is a big headache to have to track these problems and keep calling over and over. We were never compensated for the billing mistakes.

for the last 8 days early morning programs have either been black screened, (no pic) or suffered extreme tiling. A call to the cust. serv dept( what a misnomer) results in a recorded message that " their engineers are aware and are working deligently to fix the problems. 8 days my favorite channel and non functional and no person to speak to. welcome to america, big business shafts the little person. typical

Our cable service has been inoperable on and off for over six months. It takes an average of 2 weeks every time I call to get someone to come to the house and service when fixed lasts only a few days before it goes bad again. Someone keeps hitting the main connection box downline and they give us that excuse every time someone comes out and we lose our service. They keep sending techs out who cannot even deal with the loose connections in the downline box and then it takes 5 days to get the field supervisor to come out to find the problem. Its good for a couple of days but then the box gets hit again and then we have 2 more weeks of aggravation. They don't return calls when they say they will and keep sending people out who cannot fix the problem.

They sent a telephone contractor from another company a tec to instable everything, & so my whole system was a mess, I kept having constant, dropped calls, & rigging sounds on the phone, I would be speaking to someone, & would be disconnected Called after call & complaint after complaint they finally sent me the two supervisiors & their lead tec, the led tec name was Greg L, Mike M, the supervisior, & Robert C the other supervisior.

They told me not to worry & gave me their personal cards which I still have to call them at anytime I have a problem, which I did, than they stated to become nasty after me calling so much but the problem was still not found finally after at least 30 calls, the two supervisiors came over & checked out the problem at first I was told their was nothing wrong, than they found a broken wire under someone's driveway that was causing the problem.I told them do you think I like calling your company all the time, & waisting my day to for nothing & having to pay for cable, Internet, & phones, that does not work like it should.

Next complaint call ,tv in garage was not working, they sent one man Pete the tec & a young guy to train him on a Saturday my call, well that was another nightmare they fixed the tv, but dropped my iron planter onto my driveway, chipping the driveway, & I had to clean dirt all over for 2 hrs from the planter.

I called & called the office to complain, to speak with Mike M & Robert C, they would not return my phone calls, finally after calling the presidents office, they got mad & decided to turn my phones off I sent my husband to the office, finally after speaking with the office my phones were turned back on & they claimed they never shut them off, which was a lie I had proof. They were angry cause I went over their head called the Presidents office, for someone to listen to me.

Mike M called me, told me why did I not call him, I said why did I need you for that I needed the sales department, his comment was, if I was them I would not have given you any package deal, you don't like our company go somewhere else ,what worker, supervisior, or anyone talk to a customer like that, the customers are paying their salary, if it was not for us they would have no job.

The last problem I called about is my billing I have been with this company for over 3 years, never had a problem with my billing they claim I owe them close to $30.00 extra dollars this month for 411 calls they said I have made came out of my home, I never made these calls & I will not pay another dime , other than my bill of $179.88. This is discrimation & sabatage, this company's supervisiors should all be fired, for what they have done at my home. I have proof of it also.

I was also promised with my new package deal my phone number could be changed, never was done.

My experience with Brighthouse Networks has been a nightmare. Last year when I lived in an apartment, I called to have them set up a wireless router so that my room mate and I could both have internet service. The technician showed up several hours late and did not have the necessary equipment with him. He was flustered and seemed angry and possibly drunk. He stormed through our apartment, ignoring our questions and concerns. He threw power cords around and ran into me at one point. When I asked him to go and get the equipment that he would need and come back, he told me that he was just doing his job (i.e. what was on the incorrect work order) and that he would not do what I had made the appointment for.

Since then, I have moved into a house and I have recently decided to cancel my cable television service with Brighthouse. Their customer service has always been terrible and I don't watch much T.V. anyway, so I called to cancel. I told the representative repeatedly and very clearly that I would be cancelling only my cable tv service and not my internet service. I was told that a technician would be at my house yesterday between 8am and 10am to pick up the cable box and disconnect service. After the two hours passed, I called Brighthouse to let them know that no one had shown up. They told me that he was running behind and would be there soon. Another hour went by and finally he showed up, but with an incorrect work order. He disconnected both my cable television service and my internet service. When I happened to notice this error on the work order, I asked him to reconnect the internet immediately. When I called and spoke to a Brighthouse manager to let them know that the technician was an hour late and had the wrong work order, they refused to credit my account or take any corrective action. I therefore told them I would like to cancel my internet service as well, so that I would have no further business with Brighthouse. The manager told me that a technician would be at my house between 10am and 12pm the following day (today).

After waiting the two hours, I called Brighthouse to let them know that again the technician did not show up. After waiting on hold for 30 minutes, the representative told me that he was running late and would be at my house by 1:40. At 2:00 I called again and I was told that he would be at my house in the next 20 minutes. When I explained the situation that had taken place over the past two days, the representative said, "That's funny because we have received the J.D. power and associates award for customer service." Needless to say, I was not laughing. I called again at 3:00 and was told that their computer system shows no estimated time of arrival to my house and that I didn't even need to be there when he arrived. (The previous representative had told me that I had to be home because the technician would not come onto my property if I was not there).

Finally, the technician showed up a few minutes after 3:00. I asked him, "Are you aware that you are 3 hours late for our appointment?" He said, "Ya, because yesterday you said you didn't want the internet disconnected." "Correct. Yesterday you were here to disconnect the cable tv service only, but due to the fact that you were over an hour late, arrived with the wrong work order and that Brighthouse was completely unapologetic or helpful, I am now disconnecting all services with Brighthouse. That is why you are here today and that is why you should have been here between 10 and 12 this morning." He said nothing.

My TV cable box wouldnt work again this morning, stuck on initialize. I called the customer service number for cable to be told that the wait time was over ten minutes. 35 minutes later I gave up and discontected the box and went to local office in Clrmont. The lady there exchanged my box and gave me a new one telling me to call the number on the sticker to get it activated. I returned home installe dthe new box and called the number. After a 15 minute wait the customer service girl told me there was a problem, she couldnt see the new box I had on their system and that I now had two boxes listed so I would be charged for two despite my telling her that the other box was at the local office. Sghe would not call the office and told me I had to go back there to sort ot out with them. She tried to activate the new box but it would only see basic channels. I returned to the local store, different lady who checked that they had muy old box wiped it of theior sytem and gave me another new box. I returned home with that and wired it back up and calle the number to activate. I waited for over 10 minutes with no reply and in the meantime the box switched itself on and it works. Totla time wasted was 3 hours 30 minutes , two car jouneys of ten miles and loss of my mornings work. The wait for a techinician on residential premises is two days which is why I went to the store. At no time did they offer any compensation for my wasted time their poor equipment.

Initialy when I had the 'bundle' installed under their promotion, the modem left by the technician didnt work and I had to go and change thatout locally. After more problems the next technician diagnosed that the original cable used tio connect to my home from their local node was the wrong size and was slowing down the signal speed so he re-wired the cable over my lawn and a crew then came and buried it a week later. It stll stalls out periodicaly but quite franckly I livge with it becasue I cant be bothered to wait all the hours to get through on the phone and to wait for their people to turn up. The service is a disgrace and totally not customer oriented, the people running it are pleasent but obvioulsy there are not enough of them to deal with the volume of calls. Their on wait system uses a repeditive noise sustem which drives you mad after the 20 th time you hear it and is obvioulsy designed to do just that and make you hang up. They need to be made to be more responsible for their service and its repercussions.I need the internet for my work and I use the TV service to update me for stock market information and local travel news, when I have no service then I lose money and if I have to go to local offices I have to travel too, the least they should be made to do is offer free network time to recompense me.

I cancelled my service with Brighthouse about a year ago because of the horrible customer service. Of course they called and asked what they could do to earn my business back. I thought that after 12 months perhaps they would have their "issues" worked out. NOT SO. In August of this year I began having problems with the digital box. It would continously click even when not in use and any on demand movie rented was completely discolored and the picture was bad.

I called them out and they informed me that the problems were due to the fact that the memory was full because of all the downloads. Interesting since we have NEVER downloaded the first movie or tv show. They bring me a new box. 4 Days later it is clicking away again. Then it stops for a while. Next the picture begins to freeze. I give it some time about a month and then the box starts randomly shutting off until it eventually never comes on again. Once again, I call them out. They tell me that they will be out between 2-4. Okay no problem. I work in Tampa but my mom lives 5 blocks over I will have her there to let them in.

My mom is at my house at 1:00 and so is my daughter (under 18 had to have my mom there)The brighthouse rep. calls me at 2:02 and says the tech. was there but has left because no one answered. This is complete BS because I have two dogs that slam against the front windows barking loudly enough for Miami to hear and both my mom and daughter WERE there.When I returned their call at 2:03 to tell them that they are at home, they tell me they will have to reschedule for 6 days later. WHAT?

I told them that would not work since I had someone waiting for them and this WAS THERE MISTAKE. So the condecending worthless customer service girl tells me that she will have a tech. come out between 8-8 the next day. Now I am beside myself. I WORK in Tampa. I will need to have my mother come wait for 12 hours IN HOPES that they will show up. NOT GOING TO WORK. So she tells me she will have a SUPERVISOR tech. come out and he will give me a call first thing in the morning to tell me the time. 4:30 rolls around and I left work early. Still no word on Tech.

Just by chance I was home at 6:12 when the tech. knocks at the door. I said you were supposed to call first. He simply looks at me with this goofy look and shrugs his shoulders. I said are you the supervisor tech. once again goofy look. No why? I explain situation- shrugs shoulder (this guy is sharp) I then asked him what would have happened if I hadn't been home. He said you would have to reschedule. I said YOU WERE SUPPOSED TO CALL FIRST. His response again Lady you would have to reschedule.

Now I have a goofy look because I am completely dumbfounded as to how Brighthouse can expect people who are employed, to accomodate Brighthouse's stupidity and inability to follow through on THEIR customer service requests. After all of this he tells me that the problem is in the pole out back. What? Your other incompetent technician was out 3 days ago, replaced the digital box which won't even turn on and doesn't think of checking the pole? Now this tech. tells me that there is no problem with the box.

Seriously, Einstein even I know the box is dead there is NO POWER NO GREEN LIGHT, NO NOTHING I have already established this with the condecending customer service girl who had me click the button 6 times while I was on the phone with her only to ask me to recheck the cables in the back of the box to make sure they are not red. EVEN THOUGH I TOLD HER 3 TIMES THEY ARE WHITE! Finally I convince him to look at the box again and he confirms it is broke NO *& (*! So he goes out to the truck and brings in another box. He then asks me if I would like a HD box. I ask does this cost more? His response of course was yes. I asked him why on earth I would want to pay more to brighthouse for ANYTHING else when what I have doesn't work, customer service is horrible and I really just want this service taken out? Again, dumbfounded look and he then returns with another box.Which he plugs in and miraculously IT WORKS!

He then places a work order for the field technicians to come out and fix the back pole the next day. That was Saturday. This is Monday. Still no technician. I called again this morning because guess what? Yep. Cable is out again. Customer Service rep. tells me he will have someone call me TODAY to schedule a SUPERVISOR visit. It is now 11:01 PM NO call. But I bet in 4-6 months I get a call asking me how they can earn my business again. Here is a simple solution to your loss of business Brighthouse.

Instead of putting all of your energy in getting customers to COME BACK to Brighthouse how about providing good service and customer service to your customers while they are your customers! I'm sure if any Brighthouse employee reads this. somewhere there is a face with a dumbfounded look upon it!

I made an appointment to have a phone jack installed in a room, the tv cable moved from one side of a room to another, and a digital converter box. The appointment time was 10-12 on Friday, 8/28. The tech shows up, drills 2 holes in the wall, and then it begins to rain. He says he will come back tomorrow, as close to 8 am as he can. I called bright house the next morning ~ 10 and am told the appointment will be from 8 am to 8 pm. Waited all day. No show. No call. Sunday morning I have an email from bright house, saying my new appointment time is now SUNDAY, from 8 am to 8 pm. I waited all day. No one called me, I had to call them and now the appointment is 9 pm. All of the customer service people I spoke with empathetic and kind but when I finally spoke with a supervisor, he had nothing to offer but an apology. I'm not sure why they have designated supervisors, the one I spoke with was useless.

Isn't there enough evidence on this website alone to start a class action suit against Brighthouse Networks?

Several days later, that service tech came. He walked in and out several times and then said the service was working. He said there were problems in the neighborhood, and he thought the problem was fixed. He did not ask me to sign a work order.

Well, my cable and internet still wasn't working properly and I had ANOTHER service call in for Monday evening. Monday evening, the first service tech showed up. I asked him about the cable splitter charge. He said that was an error and I should not have been charged that. I told him I was trying to get it corrected. He apologised for being late, but said there were problems throughout the neighborhood and they just really couldn't locate what was causing the problem. He tested the signal and said it was low. He went outside, came back in, tested the signal again and said all was well. He asked me to sign a work order.

Today (Tuesday) I called to check on the charge (not having received a call yet from Customer Service as the billing person said I would when we spoke on Saturday). The Tuesday billing person said the $40.00 charge was for a cable splitter that I had inside my house. And she said I now had TWO $42.00 charges to my account for service techs being called out to my home - the second charge from the service tech that came last night (Monday).

I told her the cable splitter charge was an error and even the service tech said that. I asked if there was a neighborhood problem, why was I being charged for service calls? She said that was their policy now and I could pay a monthly fee for insurance - and if I paid for insurance, if a service tech came out for whatever reason, then I wouldn't be charged.

I said, "Let me get this straight. My service has been shotty for two weeks now. And I'm paying for service I'm not getting - because Brighthouse has an equipment problem in the neighborhood. And even though this is a Brighthouse equipment problem, I am having to pay for service calls for you to fix your own equipment so that I can get the service I pay for? Not only that, you're not fixing it the first time, and so I'm having to pay to have a service call that's not even correcting the problem - AND I'm paying for you to come out and try it again. So, I'm paying for you to fix your own equipment that you can't fix the first time around and that cost to me is now greater than my monthly Brighthouse bill? What a horrible business practice! When did you start this? I had Brighthouse before and was never charged for service calls."

She said they had started this a year ago, but if I chose to pay the monthly insurance charge, I could avoid these charges in the future...and if I had opted for the insurance, I wouldn't have had to pay these charges.

She said she could refer my request to the service techs supervisor, and he might elect to remove one of the charges, but he could not remove them all. She asked for my phone number and said he'd call me later in the day about the issue.

She asked how I knew what the $40 charge was for, and I told her I talked to someone in billing on Saturday,. She said I couldn't have talked to anyone on Saturday because there's no notation in my record that I called on Saturday! I assured her I called on Saturday regardless of what her records said, and because of the Saturday conversation, that was why I was speaking to her now - to make sure the charge was removed. She asked who I talked to, and I told her I did not write down the person's name.

She asked if my cable and internet were working now, and I said, "Yes, for now."

Then she said she was getting off the call to email the service tech supervisor and he should be calling me later.

As of 9:27 pm, he hasn't called.

I have been having sporatic problems with Bright House. I have the Bundle which consist of Cable Tv, Internet, and Digital Phone. On August 16th 2009 I found that my phone had no dial tone. I called Bright House Service Department and After resetting my modem was told that the problem was one that a service tech would have to come to the residence to fix. The appointment was set for between 12pm and 2pm on Monday August 17th 2009. I made sure that by 8am on August 17th 2009 my dogs were locked away, the gate was open, and I was working in my front yard waiting for the tech to show.

St 2:30pm I called to ask why the tech had not come yet. I was told that they had come but could not get in the gate. When I told the person on the phone that I had opened the gate at 8zm and was in the yard all day the person said that the tech could find my address. After speaking with the suppervisor I was still placed on another appointment date that is 2 days later. This means I have to take another day off work to wait for their tech to come. On one previous occassion my phone was out and I had to wait two separate days for the tech to come.

Once the tech came he said he could not fix the problem. Bright House sent another tech out 2 days later and the same thing happened only prior to this tech leaving he cut my telephone line so short that it could not be reconnected without running a new wire. Finally another tech came out and fixed the problem within 15 minutes and was astounded that the previous techs could not fix the problem. I am checking into other providers for my services and will definitely change as soon as I find one.

I was paying my bill online, I hit an incorrect amount, instead of $150, I paid them $1501. This was on payday and covered almost all of what my paycheck was. I called them within minutes, while the screen was still up and was told they contract out their accounts receivable. I then called my bank to stop the payment but found you can stop a debit card payment. They stayed on the phone for a 3 way call to Bright House. My bank asked for the 6 digit authorization code following the transaction, They either played, or are stupid and said they couldn't access the code. My bank also told them to take my number and process a credit to the account, again they said they were unable.

Well after about 3 hours of phone calls, I was told that they would credit the amount as soon as it cleared (though my bank on the phone told them it cleared instantly). This was 4 weeks ago, no credit, so I call Bright House today. I am told they will credit $1000 because the took all payments(including the one not due till the end of the month) out of their little windfall.

The apartment complex that I live in only allows for Bright House services, as Verizon and Knology do not run cables here, and residents are not allowed to have satellite dishes (Direct TV).

I have had internet with Bright House for about 2 years now, and I know that they have the most aggravating customer service ever. Sure, it's 24/7, but the automated system is annoying, and when you finally do get through to someone, provided that they speak English well, they are NEVER ON THE SAME PAGE/NEVER KNOW WHAT'S GOING ON.

I recently ordered digital cable TV with them, and the tech came (they hire this independent company to install their products called Knight Enterprises and they are just awful). The tech told us it would start working in about an hour. Six hours passes and we are only getting a few channels. I call and I am told that it might take until tomorrow because when they "checked" for me, the tech hadn't entered the job into the computer yet. OKAY well, of course the channels never come on the next day.

I call again and I am on the phone with someone for an hour, who decides that it's "routine maintenence", and that's why I only have 12 channels available right now, out of SEVERAL HUNDRED. They assure me that this happens sometimes, especially late at night (which is when I predominantly watch TV). I hang up and call the next day and demand a tech to come out. Four days later, someone comes, and in under 3 minutes tells me that the original Tech had some wire plugged in backwards. That was the whole problem!

Fast forward to three months later (today). I've always known that when you view your Bright House statement, they always show next month's bill on there too. So it looks like you are always behind on payment. Well, this month they are trying to say I owe that full amount or they are going to shut off services. I talked to someone on their Live Chat and verified that yes, I did have to pay that amount or my services would be shut off. My bill should have been in the $100+ range, but they are asking me to pay $301.

I can't be forced to pay for future services here. I can just barely make the payment for monthly services, let alone 2 months-worth. Not only that, but they left a note on my door, with how much I owe and with the date (tomorrow) that my service will be shut off, for all of my neighbors to see. That's just tacky. Their customer service is horrible, and their training must be inconsistent because no one ever knows what's going on.

Starting with an overall dissatisfaction with customer service. Specific examples include having a technician come to the house and spend hours being unable to solve the problem and then having another technician come out later in the week and see the problem as "something simple" and be shocked at the first technicians inability to solve the problem. Also, more or less persistent problems with connection quality for cable tv as well as internet connectivity have consistently resulted in several in-house visits from technicians. The specific area of complaint, however, centers around the idea of "time guard" where the phone technician I was just speaking too attempted to sell me some type of insurance against Brighthouse charging me for service calls that "are not the fault of Brighthouse equipment". How, when I am already paying for a service they will not be here to repair for at least two days, can they potentially charge me extra for their visit especially when they bill their customers a month in advance, meaning I've already paid for the two days of service I will not be getting.

with many complaint polace to this company regarding their service we are paying for every month bright house is not living up to its name. weekly interruption of phone ,internet and cable and when they promised for some one to come out no one does.they refuse to give a detailed bill, but they add charges they've claimed we have.This company is not living up to its name and customer's service is no help.

I had disputed this account with the credit bureaus and they did nothing for me. So I called Bright House, the original creditor, and tried to resolve the issue with them on this not being my account. They were supposed to send me proof of the contract but they never did. I would like for you to help me resolve this issue. The physical damage this has caused me is all the stress they have made me go through and the stress of not being able to purchase a home because of the negative information they reported.

I've noticed that Bright House has added $20 (collection fee) to my bills in addition to a $5 late fee. My entire monthly bill is $20.99 per month plus taxes. This is absolutely ridiculous to charge the $20 collection fee. They do nothing extra to collect this. I pay by check usually in person at their office so there is no justification in this extra fee and I think it's unfair practice. Too bad there's not another cable company they can compete with. Can they just do anything they want? Where is the fairness in charging a collection fee that they don't do anything to get in addition to the late fee? Somebody help! My bill goes from $20.99 to $40.99 per month if I can't pay my bill within their time frame. Desiree said, "your bill is due on the 16th, you'll get a letter sent on the 19th that gives you 10 days before you get the $20 charge. Ridiculous! That's 100% interest which is unheard of.

I have been having problems with my phone and internet service since December of 2008. I reported the problems March of 2009. They might have solved the problem June of 2009. During the process of being repaired, the tech shorted the microprocessor in my computer. When it was on, he pulled the power plug on my microprocessor and it shorted. The computer as a result is no good. Bright said in a letter that they are not responsible for the problem. I am a handicapped person at home and I need my computer. The man thought he was doing something nice for me. I asked them to get it fixed or get me another computer. Bright House said no. I bought another used computer to replace the one they damaged. Bright House will not do anything about the problem they caused me.

Brighthouse has dropped WDSC from regular cable programming, moving it to a tier that requires a set-top box. Their excuse seems to be that they're only required to carry one station. This transition to digital was supposed to allow everyone with cable to see their channels. Not so, Channel 15 has been removed in Orlando.

On June 11th, Bright House Networks switched to digital programming. I was assured that if I had cable I would not be affected. Not so. I lost WDSC, our local PBS station. When I called Bright House, I was told that WDSC refused to allow their digital signal to be converted to analog and therefore we could not receive it unless we got a digital box from Bright House for $1 more a month. I called WDSC and they said what Bright House is telling customers is untrue. Bright House chose to remove WDSC from their analog tier. By law, Bright House only has to carry one PBS station, seeing as they had two, they dropped WDSC. I find it appalling that Bright House can remove a station from my programming, then turn around and try to charge me to get it back. This is extremely deceitful. For those who find themselves no longer receiving WDSC, I urge you to call Bright House and demand that they put WDSC back into your program lineup.

I don't think most Bright House customers know about this. On May 21, 2009, my phone service was shut off for six hours! All my contacts and emails to Bright House were useless. Bottom line, I was informed that this was routine maintenance and their technology is incapable of upgrading cables unless they shut off everything. I have the bundle package: cable/TV/phone. I have filed complaints with the state of Florida, Consumer Services and Department of Agriculture, the FCC, and the FTC. This is such an outrage and Bright House does not notify the customer that they won't have phone service for six hours. This is a potentially dangerous situation regarding emergencies during the night. So all Bright House customers, beware that this will happen again because Dave told me it has to happen occasionally and he apologized for the inconvenience. Bright House is an oxymoron!

I made several calls to Brighthouse to send tech back, but that did not happen. I do not know what to do to resolve this problem and I really need your help as a consumer. I have a disabled grandson in the home and really need my phone to operate properly.

they will not remove the internet as i have asked them to disconect the internet. while speaking about this issue she mentions we have another modem .this was returned 2 years ago. they do not have correct information in their systems. i need to have them get this internet disconnected as we are not using it and they do have their modem. please advise me of any results

I've had the HD DVR for 2 years and had one problem but it was the box went down to exchange it works fine now.Will never leave brighthouse they are my hero!!!!!!!!

I have had high-speed internet thru Bright House for over a year. Then, as they were running a promotion, I decided to upgrade and try their Standard Digital Cable service. I specifically asked that there are going to be NO fees associated with my cancellation in the future and I was assured that there will be none. Now that I want to cancel it, they are saying I need to pay $61 for the "filter fee" because I am downgrading their services.

I know it is not much but it is the "ripping-off-customers" part that annoyes me so much! Their customer service is no help and that is because they have the monopoly in area I live, so the customer is either going to pay them and stay connected or cancel everything and have no service at all.

I received subsequent bill(s) which did not reflect payment; I called several times and asked to look into the matter. As requested, I faxed the work order/receipt as proof of payment, but Bright House did not acknowledge it stating nothing was documented on the work order/receipt as being paid. I requested contacting the technician for confirmation but they would not contact him for me. I requested credit despite this, but Bright House vehemently refused and told me that this matter would go into collections.

when electricity goes out, TELEPHONE is disabled also.

"High speed" service is a joke. Also, frequent disconnects are rampant. (more than 3xweek)

Bright House should be called "dullsville"

I've had BH cable for internet for several years, along with Vonage telephone over BH cable. Service failures occur 2 or 3 times per month. Trying to call BH is an exercise in futility. Listen carefully to the menu, being told my call is important, apologies for the delay, listening to various sales pitches while holding for long, long periods. When a real person finally answers, they often do not speak English, in most cases it is obvious they are totally incompetent, and the problem persists after their fix. Normal procedure is for BH to say the problem is with Vonage. Vonage, after another exercise in futility says the trouble is with BH. In order to fix the blame, I ordered BH phone service and eliminated Vonage.

BH phone service was installed March 12, 2009 and worked well for one day. It went out on 3/13/09 and was off for about 3 hours while I spent untold minutes on my cell phone with BH, listening carefully to the menu, being put on hold and listening to BH sales pitches, being told my call is important, and listening to apologies for the delay.Before I ordered the phone service, I went to the Auburndale office and after insisting that I speak with a person with the desire and the ability to furnish internet and phone service, and that he give me a phone number where I could reach a knowledgable person who would be willing to have my service restored when it went out.

BH does not extend the common courtesy of answering their phone when a customer calls to report a problem. That is no way to do business in a capitalist nation. [They] may be able to get away with it now, but eventually a decent company that has at least a minimum amount ofb respect for its customers will end your playhouse.

I am profoundly disappointed in the lack of customer service I and my husband have experienced with Brighthouse/Internet. Ever since we signed on we've been disconnected more often than connected, yet we've been faithful to pay on time each month. Feb. 2009 a Tech came to my home at approximately 1pm to restore internet services (for the 3rd time). And while he and my husband (who specializes in the same line of work) were on the phone, the Tech became irrate and began raising his voice at my husband.

Andjust before storming out of my home, the BH Tech hung up my cell phone and commenced to throw it at me, barely missing my baby's head. My husband phones back asking what happened, and I explained to him that the Tech got angry, and threw the phone at me barely missing Poo's head. Clutching our daughter close, my husband sensed that I was greatly disturbed by what had just happened and came home immediately. Upon his arrival, the Tech denied having done anything even before my husband could ask What happened?.

I filed an Assault charge with the Indianapolis Police Department against the Tech, and even spoke to his Supervisor, informing him of our intent to move forward with pressing charges. Of course his Supervisor sided with his subordinate, explaining how out of character it was for his Tech to throw anything at a customer. I and my husband both chuckled offering a rebuttal that it's also out of character to murder, yet people do it everyday! Nevertheless, it's been over a week now and not only haven't we received any feedback from a Brighthouse Representative or Management concerning this matter, they neglected to inform us that the appointment we rescheduled with them to have another Tech come fix the same problem was cancelled!

However, please be advised that on Monday proceedings are scheduled to begin with legal counsel to reconcile this very unfortunate event, in addition we're seeking reimbursement for the months we've paid (on time) for inadequate, inconsistent service.

Bright House broadcasts commercial for their channel 340 at about twice the decibel level as their regular program.

Neighbors complain about it being noise. I can't stand by the TV all night to catch it in time to reduce the volume.

I have never had as many problems with any other cable/internet company that I have had with Brighthouse. I have frequently had to report outages-but the most irritating thing that has happened with Brighthouse was when a young man came to my door to offer me a way to save about $30 a month by adding phone to my internet and cable bundle. I thought this was strange but he assured me that this promotion would save me approximately $30. The bill came and it was actually $6.00 more than the original amount.

When I called to inquire they told me the story he gave me was false-adding phone would cost more money, not save me money. When I tried to cancel the phone services to go back to the original amount I was paying-the new total was $3.00 more than I was paying in the first place. The sales rep could not explain this cost but told me there was nothing he could do. This company is corrupt. Fortunately I am moving next week and will never have to deal with this company again. I advise anyone to skip the hassle and chose satellite.

First of all, Brighthouse's new DVR software is the WORST. Even their CEO agrees it's terrible. Locks up, is slow, doesn't FF or REW correctly, search is idiotic. Just terrible. And they've done little to nothing to address this. Second, to the posters below, BH often has channels that are BLACK for me. I call and they tell me no outages are reported. Then magically the next day the channel is back. They have transmission issues and are in denial about it. I have HD channels that get all pixelated sometimes and then correct themselves. Honestly, I'm only using BH because I don't want to go satellite. When Verizon or AT&T lays their fiber near my house, I'm switching.

Frustration.

I have BHN digital tv, internet and phone. I had had at least 10 service calls in the last 3 months. At first it was all three services. Noise on the phone, no dial tone, dropped calls no internet frozen TV pictures and none of the extra features they blow off about worked.

One they sent out here twice said he used to wash cars. He had no idea how anything worked, and told me in front of my neighbor is not supposed to work all the time! I told them to have it fixed by 6 m or come pick up there digital tv box and the phone modem out of the street. They sent out a ham readio operator and he pulled new cable int he dark from the tap to the nib and into the house. At least now the phone and internet only quit once a day they say they can't catch it. Jan. 1 09 they are gone.

I need a copy of my long distance calls for a 3 month period a couple of years ago. This information is needed to obtain health insurance. PLEASE HELP! I have been making a request for this information for the past three months and have been told that it will be mailed to me in 7 to 10 business days. Everytime I contact BHN I am told to wait the 7 to 10 business days.

Health problems keep getting more and more serious but need those phone records to verify calls to activate the health insurance. Please help!

I am currently having a problem with Bright House. The last two weeks, I have had Black Screens on several of the HD channels, Pixel Distortion on some others, and, Ghost images on others. I had to wait several days for a tech to come out. He said the cable from the tap into the apartment needed to be replaced. He could'nt do the job because it had to be given to a Sub-Contractor.

Several days later, a Sub came out. Said the cable was fine and replaced the box. SAME PROBLEM. He said a supervisor would contact me. Several hours later the supervisor did call me. At that time, I set a DEADLINE from them to have the problem fixed. I gave them until Tuesday 12-16-08 to be 100% or I would drop them as my provider. HE would be out the next day. He came the next day. Ran a temporary cable from the tap to the box and the problem was gone. But the INSTALLED cable is still the problem and needs to be replaced.

At the time of this writing, I await BH's arrival to replace the cable from the Tap to the box. Based on what I have read here, I guess my problem with Brighthouse is small, and they are trying. If they do not replace the cable within the deadline I set, I'm gonna have to cancel them just based on the fact that I meant what I said and my threat was not just empty.

since July, we have experienced long term outages with the Internet Service. I could write a book....a dark comedy...about all I have gone through with BHN. The first time it went out, we were without service for almost a MONTH. Incompetent/hateful service reps, unprepared technicians. Ultimately it ended up being a problem with the pole equipment. Had to wait several more days to have the equipment replaced.

Finally, service was restored. I don't think I received all of the credit I was due, but I was thankful to have service restored since I sometimes have to work from home. Then, suddenly a month agao it happened again and has been off and on 5 times. Again I have gone through the PAINFUL experience of talking to about 10 different people about the problem.

Tech came out to house, I explained issue from July and he confirmed it is NOT a problem in my home, but it still the same stinking pole. He called a repair truck that was in the area (after Rep had told me one was not available for over a week)and within 2 hours the truck came. I watched the guy go up the pole, fiddle with some cables and Viola! service was restored. He then got in the truck and drove away...just like the guy in July...with no receipt or explanation of the issue.

Yesterday it goes out AGAIN. Spoke with multiple morons and was assued a truck would be out again today. Then I get a call from a Rep saying she was calling to schedule an appointment with an indoor tech. When I explained that a truck was supposed to be coming, she told me that HAD NO RECORD OF AN APPOINTMENT and that it would be several days before a truck could come.

Obviously it is a simple fix, since the outside tech got it working again in 10 minutes, but I have to go through 2 weeks of hell every time just to get it back up. I am SICK of their incompetence. I have talked to onshore, offshore, you name it and no one there has a clue what they are doing. On top of the incompetence, they are rude, lie about calling back and hang up on customers frequently. I am about to cancel EVERYTHING I get from them and go to AT&T U-Verse. As of today, I am still out of service. Supervisor was supposed to call and hasn't. Adios Bright House!!

I am a new customer with Bright House Network. Upon receipt of my second bill I see an extra of $111.91 with the only explanation of Write-off Debit. When I called the Representative I was speaking to has informed me that charged for my husbands unpaid bill from back in May 2008. We did not have a joint account, they have no infomation on me only that its the same address, my husband and I have been separated for almost a year now. I understand that they are doing their job but he chose not to pay his bill and left that is not my responsibility, they need to go after him. I am responsible for my Bright House bill. The rep said that because we are married we share bills. I could understand if it was a joint account, then I would not have had to get my own account and stayed with his.

I am presently unemployed, I have to stretch out whatever I can with the help of my daughter, but I make sure that my bills are paid. I really cannot pay his bill when its not mine and he left leaving us without cable not wanting to pay it, they cut the service off when he refused to pay. I am responsible with my bills and I feel abused by being forced to pay another ones bill. Honestly, I asked if it was being forced on me for low monthly payments but NO, they want me to pay for a bill that's not only doesn't belong to me but they want the full amount, I really can't. If that was the case; why would I need to get my own account? Can you please advise. Thank you,

on going issue with them, I went without a alarm for 14 months not knowing it. Tech didn't hook it up (they know this) Customer service [is bad] and don't get me started on there rebuilt MODEMs

Refund us the 14 months or pay for the lawyer fes and all other costs. (they have the paper work)

Have had cable tv for years. Provider: Bright House Networks No accurate Interactive Viewing Guide because their software in outdated and Bright House won't fix it. No PPV - they took that away No digital / we have analog Wll NOT upgrade my area (South County) Lake Wales, FL.

Their offices in Sarasota/Tamps do not know what is going on in my area. They think we are digital. Sent out 02 sub- contractors to change analog converter boxes to digital. Result: could not receive my 04 premium channels and they had to call subcontrator to return with analog converters and intall. Picture quality is poor. Head-in is in need of repair and has been in that condition for years.

My residential service was erronously turned off by brighthouse the week of Septmerber 13,2008. We went into the office to pay our bill in the amount of 84.00 leaving us a bal. of 23.67.

We did discussed possibly having to turn off services if financial difficulties became worse, but notified them we would later contact them to let them know when and if was necessary to do so at a later time. They said that would be fine. Later on in the week of my birthday October 17, 2008 one day we came home to watch t.v. and realized it was disconnected. We did not immediately get alarmed because there has been new construction and that has cause our cable to temporarily be out for short periods of time. But, when it did not come back on after an hour or so I did call to find out what the status of my account was after reviewing my records and seeing nothing unusual, nor on my current billing of 08/28/08-10/02/08 in the amount of $102.92 Which was crossed in the mail while we went into the office to pay the previous amount listed above.

So I wasn't worried. However, they came back on the line and ifnormed me that SOMEONE from my home had called to request that service be discontinued. I ask if they had a name of the person and asked if they verified andy additional security informationi so I could inquire with my daughter who is (15) fifteen. But, the representative Julie could not give me any such information and said she would have her supervisor review my account and and call because I reminded her that if they recorded all their calls then their should have been some type of information they could give me.

I never heard back from anyone at Brighthouse. So I called again and spoke to a cust. serv. rep. to inquire and received the same response as placing me on hold to review their notes and then came back and stated they spoke to their immediate supervisor and would have them go over the notes and give me a call back regarding the information I requested as to who requested the disconnect and did they verify security information? On Oct. 24 LeAnne assured me that service was disconnected on Oct. 17 and stated she would speak to Judy who took the phone call request to disconect service and review the recorded conversation and give me all the details to the inquiry of security questions to verify it was I who placed the request to terminate service. She state it was Brighthouse protocal prior to stopping service for any customer. Especially, one who has been with their company for so long.

I simply want them to continue honoring their promotional pricing for basic of 8.49 tx. and limited basic for 22.36+ tx. Instead of the monthly charge of 51.37 which, I cannot afford because I am on permanent disability and have a fixed income of Disability only.

Since Bright House can,t seem to get off their Butts and getting nothing done about getting our channels back because FOX refuses to deal with Them I would just like other peple to know(I should have done this already)That Direct TV and a couple of other companies will give you all your channels back including FOX so you can at least watch the World Series For only 29.99, free Instal/free DVR and all kinds of other deals. This is not an AD for any company, only what I finally had to do to get my tv back.

We were told they could not port our phone number over on the 9th and had to reschedule for the 16th (their mistake...they didn't get our number released from A T & T)...BUT...he played with the phone wires and screwed them up to where we were able to call out but our phone was not ringing in the house...called Brighthouse and they had to send their technician out to fix that problem.

Brighthouse set an appointment for the 16th to have the tech come out and wire our phone and they would port the number over...appointment set between the hours of 10 am till 1 pm...the contractors call us to let us know the guy will be here about 12.. 12:30...1:15 no one is here...call Brighthouse they claim we did not have an appointment..it was set for today with open times...probably because they didn't want to honor their commitment if their techs do not arrive during the scheduled appointment times you receive a $20 credit...so they proceed to tell me there was no set time...even after I explained the contractors office called me letting me know the guy would be here by 12 ..12:30 within the appointment time...they still lied...the guy arrived at 5:30 pm...when I call customer service to explain my frustration and asked to speak to a Supervisor I was left on hold for a very long time and no one ever did get back to me.

I almost regret even doing this...digital phone sucks..seems to drop in the middle of conversation. I will give this a couple of weeks and if we still have problems I will switch back to A T & T!!

I signed up with Bright House for a package deal,digital cable,digital phone and high speed internet 09/13/08. They sent a contracted cable company to put it in.He immediately cut my telephone line.So without a phone from the beginning.Sent another installer out here 09/14/08 to redo every thing over again.Then the cable boxes started shorting out. My 27 inch Tv in the bedroom went out, so I figured it was because not Hd, so went and bought a new 32 inch Westinghouse. Since then 3 or four times a day the boxes would short out and have to be rebooted,taking as much as ten minutes to come back up.

Last week while watching my 52 inch RCA the screen blacked out and when I rebooted it this time it came back up with 3D vision+ every color of the rainbow.A technician from Bright House came out and said the color scrambled.Nothing he could do. Next go on my computer to discover that my monitor was burned up also.Called Bright House and informed them of this advised them there is a short somewhere in their system,boxes or whatever and that I expected my equipment to be restored to the working order it was in before Bright House.Was referred to a supervisor by the name of Carol S. She said would send a field supervisor out here.We have stayed home afraid to leave the house and no field supervisor yet.

Have called and left five or six messages for Carol to return my call and no call back yet. Also the new 32 inch Tv is now getting a line across it and I'm afraid it is going to fry also. Also the telephone goes off at will and can't dial out.Had an old monitor I'm using at the moment to get by. My 52 inch is just sitting there of no use. So my security camera attached to it is out also.Have had Teco out to check the electrial voltage and it was fine. It's in the Bright House equipment,(i think the little black box)Not being an expert I really don't know is why I call them so much trying to get it resolved to no avail.Another 32 inch TV in master bedroom screen jumps and quivers on occasion.

I have about $2,200.00 in damages already. TV-$2000.00, at least $200.00 for a computer moniter. Plus others that I seem to be having problems with.

Brighthouse did a bait and switch large condo complex agreed to bundles for 3 years at no more than a 3% increase no contract signed then after a year they claim it was an introductory offer and have increased the bill by 18%. Customer Service said they can't take care of this it is Commercial Sales Dept and they won't allow the customer to talk to Company Reps only the head of our Association. We have 18 buildings and over 2000 customers so I see this as pretty unfair and I did attend the original meeting and have seen only half of what they promised materialize in over a year.

I also know that some residents have been able to get them to honor the only 3% increase on bundles so why the discrimination for some customers. It's not like I can switch to something else because the basic cable is part of my building maintenance and I can't switch it.I feel totally mislead buy poor quality service and business practices and yes the phone,cable and internet do cut out for no reason and you have to wait on you cell phone for ever to get a tech to fix it but the techs are courteous.

I upgraded my cable service by adding internet and phone. The service tech told me that he had to install cable in my den and asked me how to get in the attic. I showed him. I left to go to work. WHen I came home and let me dogs out on the screen in porch I almost cried. Bright house had drilled a hole in my screen room and the outside wall of my den and installed the cable around my room. It looks terrible. I have called every day since Friday evening and no one has told me that they are going to fix my problem. I need to file a claim.

This will cost me around$500 do repair. I just want the problem fixed.

We too have had problems with our internet and phone cutting off at random times. Mostly at night. We talk to the professionals, I use the term lightly, several times a month for the past year, and to no avail. It seems as though no one has a clue as to what they are doing. It seems as though several people on our street are experiencing the same problem. Now wouldn't that tell you that maybe the problem would be the main box? # different techs have told us that the box does need to be updated and supposedly they were going to tell someone about it, yet it has not been done.

I have explained to them that I have a daughter that is pregnant and due anytime now, and her husband is going to school at night that is an hour and a half away, if she were to have to get o hold of us on our home phone for an emergency, there's a strong possibility she wouldn't be able to. Where we live, our cell phones don't work unless you are in the middle of the street.

It's funny that when you call them to tell them that your phone is not working and so, of course, they'll set up an appointment to have a tech come out and look at it. Then they don't show up, so you call them and they tell you that it is their policy to call you 30 minutes before they get there to make sure you are home, so they told us that they called and no one answered, so they assumed no one was home, well, that is because OUR PHONE DOESN'T WORK! What part of that do [they] not understand? This has happened several times.

I am planning to write to the BBB and file my complaint against Brighthouse. I work way to hard and pay way too much for this service that doesn't work half the time. When they tell you they are going to credit your account, it turns out to be like $17.00 or so, I don't know how they figure this out because according to my calculations, that if my service didn't work for half a month then I would say credit half of what I pay, right? I am also looking into changing my service as well.

Have to hope and pray that my daughter doesn't have any kind of emergency or if she does the phone works. Lost wages waiting for a tech to come, because we can't put off getting our phone to work until the weekend. I have family that live out of state as well.

i have a complaint about a specific commercial that creeps me out. the bloody mary one. it is on every 10 minutes. in the day time is what really bothers me. i am pregnant and home alone during the day.

i am scared to be alone no so i shut the tv off all day

Due to a $50 overdue bill, I awoke to find my cable, phone and internet cut off. There was no warning. I had to wait on the phone for 20 minutes. Even though I have been a good customer for many years, they told me that this was automatic - the computer automatically ended our service. Thy said I was informed on my bill (I couldn't find it). The company is out of control ruled by its computer not people.

I was unable to conduct business, receive phone calls or send email.

Digital phone and internet keeps dropping out - sometimes several times a day. Brighthouse servicemen have been out 6 times in 12 months but problem persists. Brighthouse phone and internet is unreliable, and I wouldn't recommend it.

My son works help desk on the internet and Brighthouse droppouts have caused him to call another worker to cover for him on occasion.

This has been a reoccurring problem, which I thought was fixed, but, it has not. The records on our account should reflect that we have called several times for service outages that start, intermittently around 8:30pm each night. The majority of the time, only the internet service is effected, however all services; phone and cable, are interrupted at times. When calls are placed to customer service, the representative usually runs some tests, and determines the modem is off line. Sometimes this also involves resetting the modem and my wireless router. When this fails to work (as it always does) a service call is scheduled within a couple days. Once again the Technician comes out during the day, and finds nothing wrong with our service.

Finally I filed a complaint with someone in the corporate office. I was told that there was a system outage in this area that they were aware of, but unfortunately, they had no solution at that time. But once it was resolved, our bills would be adjusted. To me this meant that I was to receive partial service, but pay full price for it. I finally filed a complaint with the Better Business Bureau. Amazingly someone contacted me the same day or the next. This person sounded genuinely concerned for our problems, and was going to do everything within her power to resolve our problem. They monitored our service for about a week and a half.

A Senior Technician stopped by during the day and said that the problem should have been resolved, and that it was somehow related to a school in the neighborhood. It did in fact seem as if the problem had been resolved, and I informed the corporate representative that they could inform the BBB the problem had been resolved. Over the last couple weeks, this has shown not to be the case. Service during the day is fine, with no problems, however at night, rarely am I able to connect to the internet after 8-8:30pm. We were given a partial credit; approx $70. This was minimal as this problem has gone on for months. I do not feel that we should have to pay a bill until this problem is truly repaired. We are not the only customer in this area with service issues at night.

I had an overdue balance with Brighthouse of Central Florida and although I have been a customer since their inception, they shut off my service until I called

15 minute wait though very polite. They told me that the cutoff is automatic and they have no control over it. The machines are in control.

Did anybody else have trouble with Fox news reception during the RNC Convention? Also I do remember the same problem 4 years ago during the convention. What do you think?

I have had service since time in fe or march, and since this time i have issues with no dial tone on my home phone. In the past two weeks, in happens every day, several times a day, and can come some times last for hours at a time.. What upset me most is that this week alone, I have been ask to stay home so the tech may come to resolved my issues of no dial tone, on 8/28/208 and states issues was resolved,

call again on 8/29/08, and set new time on 8/29/08 from 8-11,show and was told he could not resolved the isues some would be back later today or tomorrow, no show, I called my home on 8/31/2008, get msg no a working number, or my call could be completed. Call to bright house again and was told sorry,,, set new time for 9-/2/2008 but i had to be available from 8am-8pm and again bright house is a no show. I called and get told sorry yet again and will have to have the dispatch dept reschedule again. no resolution again no dial ton

I am 62 yrs old, looking form employment, I have a seriour ill daughter that i alos provide care for on no notice. I get the call and i go.. She is has RSD and waiting to shcedule major surgery to help her.. I AM WITHOUT ANY DIAL TONE SHOULD SHE NEED TO CONTACT ME.. NO HOME PHONE FOR THE SECURITY SYSTEM TO WORK WITH..

Hello,

This past August will be 2 years I've had your Roadrunner internet service and I have not been pleased. From the first day I signed up I had equipment changes, personal visiting the pole out side my home to correct problems, and long many hours on the phone with customer service. I have accepted this treatment until this latest incident.

This past August my internet service was up and down and the last week of August it was more frequent. I placed a call last Friday (August 29th) to tech support to report the problem. She said someone will come out next Saturday (September 6th) to look at the problem. I informed tech support that my home phone use the internet and ask can someone come out sooner. She said call back the next day and it may be reschedule to have a tech to come out sooner.

Later that night internet service was restored as other time through the month but lost connection early the next day. I contact tech support again to explain the problem and now the Roadrunner modem was giving an IP address of 192.168.100.11 to my computer and the modem address was 192.168.100.1. I assured the tech support personal that my address was different but she did not believe me. I informed her that I am a computer and network technician and I am tell the truth, she said will talk to her network tech and placed me on hold.. for 49 minutes and 28 seconds on my cell phone. Because she did not like the information I was given her it will cause me a large cell phone bill.

I left my cell phone on to see if she will return and used my wife cell phone and talked with another tech support person. I gave her the same information and asked to speak with a manager. She said, No manager was available on the weekend and to call back on Monday. I call back on Monday and a person said no manager was available because it is a holiday. I call back on Tuesday (today) and I was told the manager was busy. I left my cell phone number to have the manager to call back, but not one called back.

My wife calls later that day and left my number again to call me but not one called. I have been in IT support for many years and I have come across my share of irate customers. Many of my colleagues know the names of users who call with computer problem but we resolve their issue quickly.

I have called Brighthouse/Roadrunner many times in these two years and I feel my service is bad because of the amount if time I have called. Even after I hung up from being on hold for almost an hour the tech did not bother to call me back. I truly feel this is personal; believe me when I say I would not call if I did not have a problem with my internet service.

Where I live ISP chooses are limited and Brighthouse customer service is taking advantage of this situation. Customer services don't have to be good because this is only choice you have mentality. The Brighthouse/Roadrunner call center here in Birmingham Alabama employs personal that get annoyed when anyone calls for help as if you are intruding on their day.

I don't want to be rude, I don't want to call or disturb anyone in Birmingham call center, and I don't want to be that customer managers at Brighthouse avoid. I just want my internet service to work. That's all.

And I still have to pay the bill

Recently moved to the Clermont area and was told that Brighthouse was the only Highspeed and Cable TV service in the area, so we had no choice but to get them. The service has been intermittent to poor, the reps at a call center in the Phillipines claim that they see a problem on more thatn one call and would try to contact a local office to get a technician out to site. On speaking to tech they admit work is being doen and there are issues to be resolved, with software for the cable box and the connection. Eventually the cable modem was replaced bya tech.

On calling the local number was routed to the Deland office and spoke to an agent Candice who claimed that I only called in one time 2 days before the tech showed up and that there was no call center in the Phillipines. Told her to please get me a supervisor, who as I was in the middle of explaining my situation dropped off the line. Coincidental I dont know , but I called back and asked for the supervisor who was busy. Its quite a pity that this company is the only game in town, any monopoly will treat their customers poorly because there is no alternative.

So ultimately what are we to do, we get a bill we pay the bill and we then get crappy service and reps with attitudes and managers who react with seemingly hostility to ethnic names and drop calls without any concern for the customer. Paying for a service that is not being delivered. Money that could be used for Gas or Food.

We had BrightHouse for cable/phone/ internet for several years. Their service kept going downhill, so we decided to switch to Verizon. Prior to switching, our son got a laptop for which he needed a wireless router. The router that we purchased worked fine, but every now and then we would have to reboot the computer. We were told by BrightHouse that it was the router; we called the router manufacturer and were told that it was BrightHouse.

BrightHouse finally told us that we needed to purchase their router ($149.95) and they would then take care of any problems that came up with it. I paid the $149.95, and the router was installed. Now that we've switched to Verizon, we have a $10.00 credit with BrightHouse but they won't send it out until I return the router. I told them that since I had bought the router, I would gladly return it to them for $149.95. Now they tell me that that amount was an installation fee and I had to return their equipment. I guess they're keeping the $10.00 and I'm keeping the router.

I got a cablemodem added to my roommates pre existing account. I was told the installation would be free but the first month service would be COD. I paid the installer 32.78 in cash (counted out the change from my dresser) and now Bright House Networks is saying its not paid.

Called 3 times the first 2 times the CSR said it was paid in the system and they would send it to accounting, but it has remained on the bill. This 3 time dealing with them they threatened to turn off the service in 2 days if not paid so I charged it. How do I get my money back. The accounting department says the form from the installer does not reflect a payment and that their installer would not pocket it. If it wasn't my roommates account I would threaten to turn it all off.

I had to pay for the first month twice.

I had Bright House for a few months in my apartment. I had digital cable with DVR and high speed internet. I moved out of my apartment and went back a few days later to pick up a few things and the complex told me they let Bright House in to pick up the DVR and modem. So, that afternoon, I called Bright House, spoke with a rep and was told that yes it had been returned and my balance was at zero dollars.

Today, I get a letter from a collection agency saying I owe Bright House $427. I called them and they tell me the equipment was never returned. The rep simply continued to tell me I had to pay it. I spoke with a supervisor. He claimed there were no notes on the account of me speaking with the previous rep. Then he found out the rep was looking at the wrong account when he told me it was returned. He was looking at a previous account I had at my former address.

At this point, the apartment has already been re-rented. The equipment is gone. Had I known it wasn't returned earlier, I could've checked on it but now it's too late. I explained this to the rep and was told it's my problem. They are not backing up their employee's mistake and making me pay for their mistake. Then he told me he can forward the complaint to upper management and, upon their discretion, they will call me back. As of now, no resolution after hours on the phone with this company.

This mistake on Bright House's part is negatively affecting my credit score as well as costing me over $400 to resolve

I have had BrightHouse Networks for 6 years (since it was called TimeWarner), and we have had a good overall experience. I use EarthLink Internet provided by BrightHouse(which is excellent) and Digital Cable service.

But I have been noticing that BrightHouse is clipping movies in order to sneak in commercials. This usually happens in programs transmitted in the early morning hours, so its only noticeable if you tape a movie around 1 or 2 a.m. Its not just that they stop the movie to put on a commercial. They actually CLIP part of the movie at an arbitrary moment to include a commercial. Usually about BrightHouse itself. So when the movie comes back on, you completely loose track. Is this legal? Can a cable company just obliterate a movie like that?

We have had Bright Houst HDTV, Phone and Internet for 2 months to the date of this writing. It has been intermitant and sometimes non existant. We have had service calls, and the technicians say there is no problem, even though techs at the call center do see a problem. Today I have been on hold for over an hour in 3 calls, then either they cut off the conversation or the cable telephone fails. We, as a family, especially, during this fire emergency, do not recommend using this federally regulated service to anyone. My next communication will be with the PUC

We have purchased new phones and other equipment that they said was defective, which were not. Loss of work waiting for technicians. Paying for a service that is not provided.

Upgraded cable service, a cable box was installed on a big screen HDTV Television. It was OK for one day, the next day the box malfunctioned and damaged picture on TV. Now you get a ghostly picture with colors misaligned.

It can cost over two hundred dollars to fix this tv. The physical damage to tv is that you cant enjoy the picture without seeing double and scattered colors.

My Husband I have internet, phone, and TV services through Brighthouse Networks. All 3 services being provided have been working inconsistently throughout this past year. We are VERY frustrated and disappointed that these services are unable to work properly. In effort to better our cable services, we have attempted NUMEROUS of times to call the company to resolve these issues. Over this year, we have been passed back and forth to employees who appeared to be unknowledgable about the subject matter. These employees should not be allowed to be in constant communication with the general public, as they are undutiful. The employees continuously have been disrespectful and have not aided us to help in this situation.

My husband and I are appalled that a company as big as Brighthouse operates in such a manner. The governor and corporate will be notified of these issues that are unable to be resolved. We are switching to another company to provide us better services and who treats their paying customers with respect. Thank you for your attention to this matter.

Main water piping supply damaged and lawn damaged.

Fraudulant advertising and bait and switch tactics to get you into one of their combo packages that crank monthly costs out of orbit.

This is also mentioned in their TV and internet ads, claming 5 megs of speed.

We scheduled an installation based on their claims of high speed and waited 3 weeks for installation.

Today we had it installed and it was so slow, much slower than our old service. We were lucky to get a download rate of 400kbps ( less than a half a meg). When we called customer service, we were told that our speed was about average and that the segment our connection was on was saturated with customers. We said what about the 5 meg speed that you advertised? We would even settle for 3 megs, but half a meg is terrible. They basically said, thats the way it is, sorry.

been credited with that amount! Jeanette Handell

I'm finally switching to satellite - they've driven me to it. I'd actually pay MORE to avoid that cable company!