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Kelley of Palm Coast FL (05/12/08)
We have had Bright Houst HDTV, Phone and Internet for 2 months to the date of this writing. It has been intermitant and sometimes non existant. We have had service calls, and the technicians say there is no problem, even though techs at the call center do see a problem. Today I have been on hold for over an hour in 3 calls, then either they cut off the conversation or the cable telephone fails. We, as a family, especially, during this fire emergency, do not recommend using this federally regulated service to anyone. My next communication will be with the PUC
We have purchased new phones and other equipment that they said was defective, which were not. Loss of work waiting for technicians. Paying for a service that is not provided.
Haydee of Bradenton FL (04/14/08)
Upgraded cable service, a cable box was installed on a big screen HDTV Television. It was OK for one day, the next day the box malfunctioned and damaged picture on TV. Now you get a ghostly picture with colors misaligned.
It can cost over two hundred dollars to fix this tv. The physical damage to tv is that you cant enjoy the picture without seeing double and scattered colors.
Mary of Tampa FL (03/14/08)
My Husband I have internet, phone, and TV services through Brighthouse Networks. All 3 services being provided have been working inconsistently throughout this past year. We are VERY frustrated and disappointed that these services are unable to work properly. In effort to better our cable services, we have attempted NUMEROUS of times to call the company to resolve these issues. Over this year, we have been passed back and forth to employees who appeared to be unknowledgable about the subject matter. These employees should not be allowed to be in constant communication with the general public, as they are undutiful. The employees continuously have been disrespectful and have not aided us to help in this situation.
My husband and I are appalled that a company as big as Brighthouse operates in such a manner. The governor and corporate will be notified of these issues that are unable to be resolved. We are switching to another company to provide us better services and who treats their paying customers with respect. Thank you for your attention to this matter.
Laurie of Palm Harbor FL (07/03/07)
Since 6-14-07 I have been waiting for the High Speed Cable service to be buried and boared under my driveway. After several phone calls to Bright House and several lies told to me by Bright House, I was finally given two Job#526203 & 580368. Which neither Job Order has been completed.
Main water piping supply damaged and lawn damaged.
Mark of Safety Harbor FL (01/24/06)
DVR service is advertised on their website at $6.95/month but is not useable without renting their equipment at an additional and undisclosed amount of $6.95/month. Only after service is billed and the bill reviewed is it disclosed that the actual cost of DVR service is #13.90/month.
Fraudulant advertising and bait and switch tactics to get you into one of their combo packages that crank monthly costs out of orbit.
Cary of Melbourne FL (05/15/05)
We called Bright House Networks for information about their roadrunner high speed internet. We asked customer service how fast the speed was and the agent said we would get a 5 meg download rate but it can vary but it is never less than 3 megs.
This is also mentioned in their TV and internet ads, claming 5 megs of speed.
We scheduled an installation based on their claims of high speed and waited 3 weeks for installation.
Today we had it installed and it was so slow, much slower than our old service. We were lucky to get a download rate of 400kbps ( less than a half a meg). When we called customer service, we were told that our speed was about average and that the segment our connection was on was saturated with customers. We said what about the 5 meg speed that you advertised? We would even settle for 3 megs, but half a meg is terrible. They basically said, thats the way it is, sorry.
Jeanette of Winter Garden FL (10/18/04)
Digital cable was advertised on TV for
$19.95/3 mos....I signed up also TV would be free the first mo. I get a bill for $81.36. Of couse I called them also emailed them...did not get a
response. I let them know I could not
pay this a month. I was told cable was not included in the package deal. It is in fact included. The two charges were TV a basic $16.95 & stardard for $27.34. I told the lady
I was not paying except for just one
$27.34 and the $19.95. I immediately
lost my pages for the internet and my
emails was taken away. I recently got
another bill for $160.36. That bill was not itemized. I know the price is
being falsely advertised. I believe the price is gouging, whether because of the hurricane I don't know.
I have not being able to email anyone
or receive. The price has really upset me plus the fact I've been charged a great deal of money but have not had the benefit of it. I've sent in $47.29 and have not been credited.
I've also given $20.01 and have not
been credited with that amount! Jeanette Handell
Helen of Longwood FL (10/01/03)
This awful cable company took away 4 premium channels without my prior knowledge. When I called them they stated that they sent me a letter, but they didn't indicate this on their bill. I don't have time to read all the junk mail that I get so I was suprised to find my channels missing (and this isn't the first time that happened too). They didn't lower my bill - as a matter of fact they told me to come to their office and upgrade to a digital box from a analog box - and higher expense to me. They were very rude and argumentative.
I'm finally switching to satellite - they've driven me to it. I'd actually pay MORE to avoid that cable company!
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