Volkswagen Reviews

EXTREME HIGH PRESSURE/DECEPTIVE VERBAL sales. Kept us hostage for five hours. Refused on three occasions to return our car keys. My spouse is undergoing cancer treatment/recovery and is somewhat mentally altered. We went there to sell one of our cars to them and they came up with the idea to buy both of our cars and sell us one of theirs with a 5 year/100,000 mile warranty. Being older adults with two cars that had limited warranties made sense. They lied and said they were erasing all sales tax (like it was a favor). They told us all of the additional products/services would be free because they were giving us more for our trade in cars that would more than compensate for all of those products. THEY LIED!!!!

2023 Tiguan with 62k miles on it. Maintained as it should be since we do tend to road trip quite often. Just had a "crankcase ventilation valve failure" resulting in "both lower and upper timing covers to fail". This resulted in the oil coming out while on the highway and having to limp it home, literally adding about a quart of oil every 50ish miles. Ultimately, the car ended up catching fire on the highway. Thanks to the UHP and a very astute fire department, we did get the car home and were safe. Took it to the dealership the next morning (with the car pretty much coated in oil everywhere), and was told that it was not common and they had "not seen anything like this before".

Complete junk! I've owned several VWs since the mid 90s and they have become progressively and increasingly less reliable. The 2020 Tiguan was a true magician, as it made oil disappear like clockwork. Hudini reincarnated! I had to have extra quarts of oil in the trunk at all times, since I never knew when the next disappearing oil trick would occur. Complete joke of a vehicle. Decided to "upgrade" to an Atlas, as I was assured there would be no magical tricks. They were correct! No oil disappears...instead, it offers a completely different type of hellish nightmare. The 2024 Atlas has an entertainment system that constantly disconnects and abandons your cellular device like it has a plague...leaving you unable to enjoy the most simplistic commodity like music, to say the least.

My experience with Volkswagen of America has been extremely frustrating. I was told my 2025 Atlas Cross Sport defect would be resolved in 60 days, with no mention that this meant business days. I’ve contacted customer service more than eight times in three weeks and am repeatedly told my case is still “open” and someone will call me back — yet no one ever does. Customers are expected to meet deadlines, but there’s no accountability on their end. This is my third Volkswagen, and unfortunately, it will be my last. Very disappointing.

Purchased a 2022 VW Tiguan new at Bommerarito St. Peter’s Mo. Started seeing the check oil light come on. Check the dip stick and it was a quart low. I had just it in for and oil change. Long story short it’s internally consuming oil and needs a cylinder head replaced. As of November 5th 2025 my car is torn apart at the dealership waiting in the part. I when down there today January 26th 2026 to trade it in for a new one. They told me I would a very low trade in value because it does not run and drive! So they got me by the **s so to speak. So I’m stuck without a car until the fix it.

I bought my brand new Atlas Peak Edition at the end of October, it was towed 11/13 due to electrical failure & they just charged battery and sent us on our way. 12/26 It was towed for same thing & they have now replaced computer brain. No payment for either tow. No loaner car for 2 weeks. No offer of rental or anything. Will never buy from VW again. Terrible treatment of customers.... **

I have a 2024 Atlas Cross sport that has been in the shop for numerous issues that are still unresolved. It has never stayed less than a month in the service department with the longest time 3 months. They still cannot fix my car.

This is in reference to my 2023 ID4. Since July of this year, the car has lost all navigation (see pics) and the ability to read signs (dynamic sign reading of speed limits). Since the car can't recognize its location, the ability to schedule a home charging (ie- 2-6am) can't be established. Both the sign reading and the ability to charge on schedule have been beyond a difficult adjustment. Alarms go off all the time in the vehicle that are distracting and unsafe. Furthermore, the ability to plan a trip around charging stations is also lost. Multiple attempts at resolution through the dealer and VW Corporate have fallen on deaf ears. All that I'm told is that the problem is a software issue (Verizon), but that no update is available. I've been driving this car like this for over 3 months without remediation. I look forward to hearing from you soon. Thank you!

This has been the ULTIMATE worst experience ever. I have been leasing vehicles since 2007, and not one time have I ever dealt with what I am dealing with now. I leased a 2025 Volkswagen Tiguan on Aug 18th, at Hoover Volkswagen Lithia Springs. August 20th the car was in the shop because the car kept shutting off on me, while driving. Oct 31st the car broken down on me, voltage issues. Nov 3rd car broke down yet again for the same voltage issue. Customer care’s representative was VERY nasty. Would not let me get a word in and refused to do anything about buying this vehicle, that OBVIOUSLY is not a good car, back. I told her, I do not feel safe driving in that vehicle. She told me; "Well, then maybe you should just tow the vehicle to your home, if you don’t want to drive it!!!" WILL NEVERRR RECOMMEND A VW CAR!!!!

I have a 2023 VW Taos Comfortline AWD that I got new in July 2023. As of October 2025, with mileage of about 28,000 km, this car has experienced several recurring problems. There's a jerky acceleration whenever the car is moving from a stop, wiper blades needing replacement twice within 2 months after purchase, engine oil leaks in January 2025, a transmission failure requiring a new one in April 2025, extremely high fuel consumption for a 1.5 L engine (about 12 L/100 km) even with careful driving, and the Rear Brake pads needing replacement every year. According to information from VW Service Advisors, the issue with the rear brake pads is common across all VW model types and not only on the Taos, which is concerning.