Volkswagen Jetta

I just found out that the drain lines for my sunroof are clogged/broken. I found this out after having Safelite come out to check my windshield because I thought that was where the leak was coming from. Once Safelite told me this, I did a search on it to find out that there was a recall and a class action lawsuit against VW for this exact issue. I called VW customer care only to be told that the recall campaign was over (I never ever got the recall notice) and that there was nothing they could do to help me with my clogged lines or about the headline and carpet in my car that this issue has caused. The first person I spoke with told me to call a dealer, make an appointment and that it would be taken care of. The dealer could not find the recall so I called VW customer care back only to be told that the recall campaign had ended and that there was nothing that could be done. I even called VW headquarters in VA only to be told the exact same thing. I really need my car repaired and I feel like VW should pay for it.

I will begin by saying this was one of the most horrible, unjust things that I have ever experienced in my life with a business, and I'm appalled that a class action lawsuit has not been brought against Volkswagen of America. I traded in a 2005 Jetta after spending about 900 dollars to have it repaired for a brand new 2011 Vw Jetta at Bob Kings VW in Wilmington NC (I purchased my first Jetta there as well, as having my repairs completed there the very same day). After driving the 2011 brand new Jetta less than 60 days and after having the known horn recall issue repaired, my car stalled on me while I was driving in the middle of the street with no warning. The car just shut down.

I was afraid to drive the car again because it could have cost me my life. I travel on a major highway daily with tons of 18 wheeler trucks Hwy 421. I asked VW to get me out of my contract or trade me out of the car. Bob Kings salesperson that sold me the car didn't even apologize or offer resolution. The manager was just as cold and unconcerned and refused to help me at all. I spoke to corporate VW of America and they had a case manager deny the car was defective and offer me zero resolution. Not even a trade.

I contacted BBB and VW ignored my request of a trade or contract termination. After weeks of waiting for a response, and months of paying for a car I was too afraid to drive, they sent a response saying we would like to have one of our inspectors there on the next examination of the car. I could not afford to keep paying for a car that was sitting in my driveway that I was too afraid to drive. VW was very confident that my hands were tied in the situation and never considered resolution. I was forced to take a loss and incur bad debt by trading it in.

I now have a 2011 Chevy Cruze, which I absolutely love 100 times better than the Jetta. However I am stuck financing over 3000 dollars worth of bad debt on top of my loan. This is a shame, shame on Bob King VW who is a local dealership in a small town that wouldn't help an existing customer. This shows a huge lack of integrity. It is also a shame that VW of America doesn't care that they are selling cars that could kill someone and they are not willing to admit it or correct the issue. I am by far not the only person this has happened to.

I experienced a power steering failure on my 2006 Jetta TDI. Before taking it to repair shop, I performed the reset procedures I found online with no success. Next I checked the fuse F6 in panel A as documented in the owner's manual. The fuse was good. I took the car to the service shop. They spent an hour troubleshooting and found fuse F25 is blown. This fuse is identified as the aux heater fuse in the owner's manual. The consequence is that a $1.50 fix cost me $100 because of the owner's manual fuse identification chart was not correct.

I bought my 2011 Jetta at 15/9/2011, at 9000km. I heard a noise coming from the gearbox at D2 Changing (discontinuous defect), in addition of a kind of vibration in the car. Going to the agent in Egypt, they fixed the above mentioned defect by changing the car's software which return again strongly reaching 10000km. I visited the agent again but they didn't get where is the obstacle. I got a promise of sending my case to Volkswagen Germany but no reply till now. So I am waiting for a reply from you or I find myself obliged to send a complaint to Consumer Rights Guard Authority, because my car's case is a common on Jetta 2010 & 2011.

My 2006 VW TDI's transmission completely crumbled. I was told the fly-wheel had completely shredded and it broke away and totally destroyed the transmission of the car. I took it to VW dealer before the 50000 mile warranty ended and reported noise. I was told it was a normal noise. It had gotten worse at 55000. I took it to another VW dealer and was told it was the fly wheel, but because it was out of warranty it wasn't covered. I was told it was about $2700 to repair. I asked if it would hurt to continue driving with this problem and was told it would get worse but the result would be the same. I actually drove it for an additional 50000 miles but the repairs were almost three times the original repair cost. I had to have a completely new transmission put in the car and a new fly wheel. My mechanic said this is a problem with the 2006 TDIs and there is a hidden recall that VW will not release.

I bought a 2011 VW Jetta in July 2011. Unfortunately, I had an accident in September. Since then I have been waiting on the hood for now 3 months. The corporate office, because I called and complained, is paying for a rental vehicle, which is great. But I want to drive my car, not a rental. That's why I bought it in the 1st place. They called me twice a week, telling me that they don't know when they are going to get the part. This is totally unacceptable to me. How can they not know? They are the corporate office! I believe that they are hiding something. I cannot believe that they cannot produce a hood for a car that has just been built. I have been a VW customer since the beginning of the 90's. This is in no way to treat a loyal customer. I will not let this go this easily, and will post a complaint everywhere I can.

The driver's side mirror of my 2011 Jetta has a Whistling problem at any speed above 50 mph. After 3 months of attempted repairs and disputing this issue with VW products and services (1 800-822-8987), they informed me this was a VW design flaw and that it happens for all Jetta. Having coordinated with VW corporate and Platinum VW service in my area, they were unable to repair this problem even after bringing in specialized engineers after 3 additional attempts. After receiving horrid service and being ignored by Platinum VW to help resolve this re-occurring issue, I brought my car to VW in Huntington, NY.

Most recently, on 12/12/2011, VW sent an engineer to go for a test drive with me to confirm my driver's side mirror issue and the other problem I have had since I purchased this vehicle. Repair attempts were made again from 12/12- 12/20 in accordance with a recent bulletin regarding the driver's side mirror and in accordance with QTM instructions. I received my car back on 12/21, drove my car off the lot, and noticed that the whistling mirror problem was worse.

Secondary issues that I've expressed since March are interior rattling coming from the gear, shifter, odometer display, center console, driver's side doors and passenger side doors. Additional "clanking" problem coming from both drivers side and passenger side have had multiple repair attempts that did not fix these problems. VW refuses to address their driver's side mirror design flaw and has been unable to resolve any of the problems I've had with this car. The only information I've received from VW regarding the mirror is that they've replaced the mirror, switch and housing each time. It seems quite silly to attempt to resolve a re-occurring problem by following the same procedure that failed to fix and address the VW design flaw. Overall experience with VW has been nothing short of a joke. I have spent numerous hours trying to get attention drawn to this issue with nothing but hardship to show. My car has had so many repair attempts that I fear that the value of this car has diminished.

My 2006 VW Jetta TDI with only 70K miles has a failed dual mass flywheel failure. VW so far has not offered to help with the approximately $2000.00 repair. A flywheel should be like an anvil. It is a hunk of steel and should not need repairs. This flywheel problem is huge and worldwide recall should be made. VW now sells an upgraded replacement flywheel which tells me they know about a design flaw with the original flywheel. The headliner is also falling down. The dealer service Manager at Demondtrond VW, where I bought the car, said no help with the repair is available and I should call VW at 800 822 8987.

I have tried calling that number for 2 days now. Yesterday the message said there was a building emergency. Now, today the message is that they have a phone problem and cannot receive calls. The phone system probably wore out with all the unhappy VW owners who have defective dual mass flywheels trying to call. This is the 4th VW Jetta I have bought and will be the last. These cars are not what they used to be.

This is about the VW Jetta TDT 2006 5-speed manual car. The oil and filter were replaced at all maintenance periods. Its flywheel failed at 85,000 miles. It costs $2000 in repairs. This is a problem that VM is well aware of and should be made to reimburse consumers! Someone should pursue a class action lawsuit against VM on the flywheel and clutch-related problems!

I have a huge complaint about a brand new 2011 Jetta 6 2.0TDi. I got the Jetta on October 7th 2011 in the afternoon from Tri-Sec Autohaus.

The next week, Tuesday, not even a week later, I was back at the dealer with a light that came on the dashboard. According to the vehicle manual book, it is the catalyst converter. Tri-Sec Autohaus tested it and said that it was an exhaust temp sensor on the turbo that needs replacement. I was having a concern with the light that keeps on burning but they said that I can continue to use the vehicle. They ordered a new sensor and it was installed on October 20th 2011 (a day without the vehicle), the vehicle had only 599km on the clock.

On Monday morning, October 24th, the same light came on again; the vehicle did not even had 700km on the clock. I contacted Tri-Sec again and they said that I must bring in the vehicle again. I took it to them that Monday afternoon and according to the computer diagnostic, it was the same sensor again. They said that I must bring in the vehicle again for a whole day and I arranged my work so that they could have a look at the vehicle as soon as possible. They had the vehicle for the whole Tuesday, October 25th, and upon fetching it in the afternoon, they said that after speaking to VW SA the problem is that there are three sensors on the vehicle exhaust system and that all three needs replacement, so they have ordered it. They also confirmed that I can continue to drive with the vehicle. The light of the catalyst converter was off at this time.

On Thursday afternoon, October 27th, the light that says Particle Filter and a message came on in the vehicle. The vehicle now only had 1100km on the clock. I immediately phoned Tri-Sec and spoke to the technician that worked on my vehicle previously and he said that I only have to drive the vehicle in 4th gear above 70km/h and it might reset, if not I must bring it in on a breakdown so that they can reset it. The light of the catalyst converter also came on again. I drove the vehicle for 30 minutes in 4th gear at 80-90km/h and nothing happened, the light kept on burning.

On Friday morning, October 28th, I took it back to Tri-Sec and after two hours of waiting, they came back to me and said that they think that the remaining two sensors that must be replaced must be the problem for the Particle Filter not resetting. I must continue to drive like it until they have the sensors to replace them. The light of the catalyst converter was off at this stage again.

At about 10am, I phoned VW SA Complaint Department to log this with them. I told the lady that answered the whole story and that I'm not satisfied with this, also that I want to use the vehicle to drive a long distance over the weekend. She said that she will find out when the parts will be available and if it was safe to drive with the vehicle long distance. I told her that I'm not satisfied at all and that I want a replacement Jetta, being a loyal VW customer since 1990. She never phoned me as promised and on Saturday, we decided that we will only go to Johannesburg for the day. On the way back home, at about 14H45, the vehicle suddenly had no power and the coil light came on flashing, with a message Engine fault: Workshop!

I immediately phoned the VW Alert telling them of the problem and the whole story again and they said that they will contact the technician and get back to me. I continued slowly to my home in Secunda and when close to home, I phoned again because nobody phoned me back after 30 minutes. The person that I spoke to said that he will get back to me in five minutes, by that time, I was already at my house. Five minutes later, the lady that I spoke to first phoned me back and put me through to the technician on standby and he said that he can arrange that the vehicle be towed in to the workshop and they will only look at it on Monday, October 31st. I said that if it will stand there or at my home, it does not make a difference and he said it is okay for me to bring it to them on Monday and just tell the workshop people that he knows about it. He also said that he know the vehicle that was in with them on Friday with the problems.

I took the car in on Monday, October 31st, and the spares was only sent from Germany on the Tuesday, November 1st. The car will only be available again the next week, Tuesday, November 8th. I want to know who I can contact to request VW to replace this Jetta with a new Jetta 6 2.0TDi Highline (Silver Leave) in this ones place because what trust must I have in a vehicle that does not even have 1600km on the clock to last me five years minimum. I have sent VW SA a complaint e-mail but have not heard anything from them as well.

My 2007 Jetta Wolfsburg, at 61,000 miles, the fun really stops. My headliner is coming down ($899 to fix). Next, the A/C begins to stop working ($100 just to look at it). The compressor comes on only after the car has been operating for over five minutes and getting worse. At 68,000 miles, dealer tells me there is an oil leak from valve cover gasket ($499 to fix). Now, this morning, my airbag light came on. I have always babied this car. My wife's '04 Civic never had a single issue with over 160k miles. Her Civic before that never had an issue. Never again will I buy a VW.

I bought a TDI Jetta in 2008 with 60k from dealer, certified pre-'loved'. I put 40k on it in 3 years. It had regular service, scheduled oil changes, all the required maintenance. The check engine light comes on. It's a $7000 repair because a fuel injector came loose in the engine. The car cost me $17,000 and I just got done paying it. This is a big deal to me and it comes as a huge financial blow. I used to highly recommend this type of car. But now I can't because I just cannot justify this kind of mechanical failure, at no fault of my own.

I bought a Jetta model 2010 and yesterday, I got a problem. The car is not responding to the gear and is not moving. When I took it to the dealer, Egyptian Trading & Automotive Company, they investigated and told me that the control unit has to be changed which will take three to four weeks.

As users reported the same problem and one of them is a friend of mine, I knew that this is a problem that is in this model. I regret to say that my trust in VW, as a brand, is not as great as before. I was expecting that if there's such a problem in the car, they should have changed all these cars to new ones or at least repair it even without having the problem raised from any customer if they were really willing to satisfy their customers.

My number is ** and I am waiting for feedback as soon as possible and recommend to communicate all together to submit a collective complaint for VW to compensate us and other owners of this model.

The 2006 Jetta's transmission failed, absolutely after 50,000 miles (5 years). It ruined my life.

In mild and cold temperatures, the car overheats and engine fan stays on for at least 10 minutes after it shuts off. It happens even at -15 degrees Celsius. The dealer reports no faults. The car is still under warranty but what about post warranty time?

I am Ritesh **, owner of a Jetta car no. **. I purchased the car in February 2009 and ever since, I have faced innumerable problems with the car and the service station where it is sent so very often. I send my car to World-Class Automobile, West Moti Nagar, New Delhi, Delhi.

Below is the list of the problems I have faced:

9. The battery has been discharged once.

These are the problems i have faced within 2 years of the purchase of the car. Now what credibility does your brand have? What makes you call it 'Das Auto'?

I live in South Africa. I own a Jetta 5 1.9 TDI Comfortline, and I am extremely happy with the vehicle. I looked forward to the Jetta 6 launch. I was seriously considering buying a Jetta 6, following its launch in South Africa. I browsed the Internet to attempt to get a sneak preview of the Jetta 6.

I must say that I may be the first person who will not buy a car due to a stupid trunk hinge design. The hinge design of the Jetta 6 seems cheap and removes a significant amount of space from the trunk. The new polo sedan has the same stupid hinge design. My wife was also planning to replace her polo, but after seeing the car, we were extremely disappointed.

We will probably not buy a VW again due to the fact that good working designs seem to be replaced by manufacturing cost saving methods. Based on these observations, what short cuts were taken with the design of the engines? I doubt the reliability of the VW range due to the cheap trunk hinge design. My only request is that you leave the current trunk hinge mechanism, which is currently doing its duty on the Jetta 5.

Actually I have a 2008 VW Jetta SE. I met with an accident while driving 40 miles per hour. The front part of the car is totally gone and the air bag sensor is nowhere to be found.

I went to the collision center and they found the sensor broken and detached. It was found somewhere in the engine parts. I tried to make sure it was air bag fault. Nobody took responsibility and collision center doesn't want it to be a manufacture defect because they won't get money for repairing.

I strongly believe VW Jetta models have faulty air bag sensors. Again in 2011, the airbag symbol popped up and I went to the dealer and replaced the clock spring. I have on and off issues with the airbag. I strongly suggest someone to check the airbag system of VW. I spoke to attorney about it but they said if I have $100,000, then they will fight for the airbag fault.

I am writing about the most bizarre experience I have ever had in a business, your business. I went to pick-up my Jetta TDI from the service at Luther, VW. I spoke to a service person named Brett. I told him why I was there, and then asked if my car had been washed. Usually, repair shops are washing the car, and the last time I had service at VW, they didn't wash mine, so I asked. Brett's response was a flippant, "I don't know, sometimes they do and sometimes they don't." It was obvious by his tone he had a bad attitude, and didn't care. So, I ignored him and just wanted to get out. He told me to go to another desk to pay and I said, "I hope they washed it. I have received poor service here in the past, and at this price, I don't appreciate it." I then walked away to go to the other desk. At this time Brett followed me to the other desk and said, "You can't just say something like that, and walk away. I don't even know your name." His approach and tone was intimidating. I told him my name, and bumped him on the side of the arm and said, "Don't worry about it." I was hoping his of his intimidating nature would go away. He responded, "Don't touch me." I said, "I just bumped you on the arm." He continued to talk back (e.g. I work 50 hours a week, and I don't like someone...), and I told him I didn't like his attitude, or the way he was talking to me, (his actions continued to make me a little nervous), but he continued to rant. I said I would like to speak to your manager and he said, "Good, I think you should talk to the manager, my name is Brett."

I could not believe my ears. Here is a worker who followed me over to a desk, stepped so close to me that he was not even an arms length away (I would call this kind of action aggressive), got in my face and told me how bad my attitude was, and told me, " fine go ahead talk to the manager". I was not swearing, or yelling (as my son can attest), but now I was really upset (FYI, I don't name call, swear, and my voice was no louder than Brett's). I have never experienced an employee with such a bad attitude, or had one get in my space and rant on telling me what I should and should not do. Not only that, this should been a simple complaint with a short apology. Besides, I felt I was in the right with my complaint. A shop that charges what VW does should be providing the highest level of service, and washing the car is now considered the norm. I was paying $250.00 for a bracket and wires to be replaced. I realized there was no reason to continue to explain myself. He was more worried going on about himself, and his perceptions of the situation than any customer complaint. Besides, he was intimidating me.

Well I found out why he wanted to seek out the manager. He must have known that the manager would support him, and his behavior. So, he continued his talking over me saying aggressively, "I'll get the manager, no, no, you follow me. I'll take you to his office." This manager of the service department was so passive aggressive. I got nowhere with him. I tried to explain my problem - both Brett and the service manager continually cut me off. He ultimately told me, "he had known Brett for five years..." where I replied, "So are you saying I am making this up?" It reminded me of the person that says I've known him for five years, and have never known him to beat his wife. This interaction indicated to me he didn't care, simply because of his statement (I've known him for five years); he wouldn't let me explain my experience, and the fact that he was walking me to his office door. This is before I even had said what I wanted to say. While I was being walked out, I said to the service manager, "I am 50 years old. How many VW's do you think I would have bought in my lifetime?" and told him, "I expect an apology from him (Brett)." I went to pay and get my car.

At this point, I was in disbelief. While I was at the desk to pay, Brett came up, leaned over the desk into my face and said, "I'm sorry you think you've had bad service." I looked at him like he was nuts and said, "that's not an apology." The service manager was behind Brett and I looked around Brett and said, "Do you think that was an apology?" The manager said, "I couldn't hear him." I said, "I expected an apology for how he treated me." Wherein the manager replied, "Well he said sorry." So, I paid and went over to my son to wait for someone to bring me my car. This experience was made worse by the fact that they were treating me that way in front of other customers. I walked over to where my son (Erick) was sitting, and asked if he saw what happened. He replied, yes he saw some of the interaction, and he could not believe it either. He is 22 years old and wanted to talk to the manager himself, because it upset him also.

I said go ahead and walked him to his office. In the office were the service manager, Brett, and a man in a suit. I think that may have been the general manager of Luther VW (Steve Hendricks), but I'm not sure. When Erick tried to talk - they also talked over him. Brett got up and walked toward Erick (again an aggressive action) and argued. Erick said later he could not believe he would get up and walk toward him like that. He tried to tell them what he saw, and said to the manager that he could not believe he was hearing him defend this employee to me. That he (Brett) was rude and had a bad attitude. He told the service manager that to say to me, "well I've known Brett for five years" was paramount to calling me (Martha) a liar, and he was shocked that he would defend his actions against the customer. At some point (again before we even were able finish talking, not that he cared or was listening) the service manager walked toward us so we would back out of his office while he repeated, "Well, were just going to call this a day, and we are done here." Also, when the service manager took my arm to keep we walking, I did not yell, "don't you touch me," as Brett did.

I have included Erick's statement below:

"After emptying the car, I came in to see my mother speaking to employee who quite angrily stated, "Yes, let's go get the manager." In my experience this was not the tone of someone resolving a situation, but escalating it. I ate my food and waited for my mother, who came back and told me about the car wash, and next how the manager had backed his employee. I was so shocked by this response that I wanted to speak to the manager myself. Simply because who has ever heard of a manager blatantly backing an employee to a customer? It's very bad business. I went to speak to him. Rather than getting to speak to the manager, the employee confronted me. He demonstrated what he had done to my mother, and proceeded to get in my face. He never backed up after this. I tried to get an explanation, and at the same time explain getting mad at customers isn't okay.

When I told the employee I had seen his demeanor, he tried telling me how mad my mom was. When I explained how he looked when going for the manager, he admitted, "yeah" he was mad. He proceeded to only get madder; I felt nothing was explained. The conversation was going nowhere, and I believe it's the business' responsibility to make sure an argument like that comes to some understanding. Finally, I was able to confront the manager on what brought me there, backing his employee unconditionally. I tried telling him that it's bad business, and wanted to ask him why. This is when the manager decided that the conversation was done, saying, "Well, I think we have to agree to disagree, let's call it a day." These are the snidest individuals I have ever encountered in the service industry. I believe they should both be terminated, as they are a liability to your company. Finally, I would like to add that I probably would have called the police; if I had known this man initially chased my mother down to confront her. I'm a pacifist and don't hit people, someone who is not pacifist could have reacted quite differently to such aggressive displays. I left the experience feeling completely berated, when all I had done was go to ask questions, and stick up for my mother. No questions were heard or answered."

I will tell you I am sending this email to cooperate because I believe that may have been the general manager (Steve **) in the service managers office when Erick went back to talk to him. This tells me that supporting the employees over customers and customer service are status quo at VW. I will also tell you as a woman that I was intimidated. The behavior of these men is the reason I never dealt with these problems or service situations when my husband was alive. I found I was often treated badly, and he would just end-up going back to correct the situation. Unfortunately, he died in a plane crash; leaving me and my sons to deal with these unnerving issues. It is sad to see things have changed so little.

I believe that this is the only VW dealership in the twin cities, so I now do not want to go back there. I was looking for another car for my son, but obviously I will not bother with Luther's website anymore, and I sure won't go to the dealer. The question is how I get my car serviced, when I have issues that need to be dealt with by VW (e.g. getting new keys). Due to the aggressive and intimidating nature of this incident, I am contemplating further action. I hope to hear back from your company soon.

I await your prompt action as fast as possible.

I have been bringing my 2009 Jetta for routine maintenance every maintenance. Each time I bring the car in, I tell them that the car is shifting funny. The car jerks far more than a car should and when I give the car gas, it delays a bit before it goes.

I had the transmission serviced at 40,000 (according to schedule) and paid around $500. By the time my car hit 50,000 miles, the car was jerking significantly when it tried to change gears. I would try to accelerate and the car's rpms would increase drastically but the car would delay before picking up any speed.

The check engine light came on this time as well. They are fixing a broken valve in the transmission under the 60,000 warranty but refused to fix the pressure gauge that is malfunctioning and charging me over $400 for it. I find it very odd that the car had a problem (that they tell me they cannot recreate) and when I do my usual routine maintenance, a valve breaks and this pressure gauge has absolutely nothing to do with what I had been complaining about.

I asked to speak to the manager. The service man told me he told the manager to call me but the manager did not. The manager is conveniently out of the office today and they will not let me talk to whoever is in charge nor will they even tell me a name.

I dropped my car off Tuesday afternoon and was promised it Wednesday. They told me Wednesday that they needed another day to order the pressure part and it would be done on Thursday. Today, I called and they do not have the part and the car will not be ready until Friday, assuming the part comes in. They told me today I could come pick up a loaner after not having a car for three days.

I purchased a brand new 2005 Jetta Wagon TDI. The sunroof has leaked into the car within a year of purchase and leaks gallons into the floorboards every time in a heavy rain. The source of the leak is from a dome light behind the sun visor on the passenger side. Volkswagon refused to acknowledge this as a legitimate problem and would not cover any diagnostics or repairs - even tough the car was still under warranty. Finally a recall came in for the sunroof needing regular flushing of the drains.

I had this taken care of and the same leak still exists - just as bad. Volkswagon will still not take care of the problem and insists I pay for any issues since the car is no longer under warranty. I have documentation and receipts from the dealership that this has been an ongoing problem.

Secondly, my temperature light is always on, no matter the weather, from the moment I start the car until I turn it off. I am so frustrated!

In addition to the mentioned above, I would like to inform you that I had purchased my car on 17th February 2010 and from day one I started to hear a high fluctuating knocking noise produced by the gear box while driving.

Was 1800 Kms.

Attached by, automotive Abu-Rawash service center report.

Mohammed **

April 2nd, 2011, My wife was involved in a frontal impact accident 45 miles from home. She was driving a 2010 VW Jetta 2.5l sedan. The person that caused the accident was driving a 2004 Kia sedan, was struck on the left rear door and rear quarter panel and believe it or not was spun through the intersection. After her air bags went off! The one question that still comes to mind is, Why didn't our air bags go off with a frontal impact? The speed the wife was traveling was around 30 mph. The officer on the scene even told my wife, I cant believe the air bags didn't go off on our car.

Now for the latest accident two days after the car was fixed at body shop, I was moving to the east coast (North Carolina). When traveling through Missouri, I struck a deer @ 5:10 am, traveling at the speed of 68 mph. The car was struck on the same side but more focused on the left central, where as according to the wife's police report was focused on the front, still around the left air bag sensor! I'm glad the wife was not hurt but she stated that one car seat for one our children flew to the front of the car while the second car seat rolled forward into the back of the passenger seat.

Thank god the seats were not occupied with children! It is to bad that the 68 yr old lady went to the hospital after the paramedics arrived, but my wife also went later on to a different hospital to check her self out! From what I was told, the VW sedan that I bought was the best on the road. That's why we bought the car, for the safety features! Two accidents within two months of each other and no deployment of air bags! Both Frontal impacts!

I love my used VW and wanted to defend it. I work at a new car dealership and love reading the complaints. I bought a used vehicle with 70,000+ miles and love it. If something breaks on it, I will not blame VW as I bought it used. I purchased an extended warranty. If you research the car and check into the car, if you would buy it, is upon you. You did not buy from the dealer and/or VW and they do not owe you. Take care of your car and your investment. It makes me sick to hear people talk about buying a vehicle with over 100,000 miles on it and breaking. You do not know how it was taken cared of.

I am submitting an official complaint about my new car Volkswagen Jetta (1.4 TSI). Purchase date: 28 May 2009. First I would like to express my severe frustration and anxiety because of my case, I am a very brand loyal customer; however my problem cause me not to think of purchasing any VW vehicle after wards. I had purchased my car on the 28th of May 2009 from a VW authorized dealers names "Adel Gouda Agency". In June 2009 after one month from the car purchase, I had my car fixed at the VW maintenance shop in Abu Rawash because of a fraudulent "control unit", at that time they had to export it from Germany, consequently I had to wait one whole month to have my car again fixed, that was my first impression of a brand new VW vehicle.

My second and main issue of this complaint the one that up until this writing I can't find a solution for is the following: More than a couple of months ago I started to hear a high knocking noise produced by the gearbox while driving, I went to consult the maintenance shop in Abu Rawash, there I met Mr. *** who tried my car and came out of a conclusion and assurance that my car has absolutely no problem and it's performing fine. Despite the fact that I didn't feel good about that response, I decided to go for another professional maintenance shop; hence, I went for a well reputable maintenance company. I met the engineer there and after trying my car, he advised that I have a serious problem with the gearbox and specifically its megatronics. He then offered two solutions for the problem, either I have the spare part imported from Germany which is gonna cost me around EGP 31,000 or have it fixed at the VW maintenance shop, then it will cost around EGP 65,000. Now the case is as follows I purchased my car with around EGP 190,000 I faced two problems in less than two years from the date of it's purchase, the KM reading around only 28,000.

It goes without saying that any shifting or removing of such delicate parts is considered a big deal and immensely decreases the value of resale here in Egypt. At that point I was totally furious and shocked for the level of performance of vehicle that holds the name of respectful and long history brand like Volkswagen. Can you just imagine how disappointed and frustrated I am? After spreading the case amongst my friends and family members, they assured me that it's a malfunctioned car and I should not bear the consequences of such disappointing situation. So I decided to point out and direct my complaint to the international website customer care of Volkswagen in order to have a serious interference in my problem and by please not just forwarding the case to a negligent and incapable customer care here in Egypt. Again and please react to my problem and I do expect all what's good for a very brand loyal VW customer. Awaiting your proper action and feedback.

The 2000 Jetta I bought had a recall for the ECM back in 2002. The work history didn't show the part ever being replaced when I first took it to the dealer in Oakland. When I went back and checked on my own, the file had been updated to show the work was done. But unlike all the other repairs, such as, a recall for a light switch, there wasn't any information about where the repair was done or when.

The information when I called the customer service number also didn't have any relevance. I did receive an offer to go to the Volkswagen's Company Arbitration Board regarding this issue.

The defective part has caused the same problems. Other electronic parts are wearing out and are being replaced. The car is stalling in traffic. The car is not shifting to drive gear on the freeway. All such issues were noted with the original recall as I was informed by the workers at the IFA garage in Oakland. Apparently, they did some of the repair and replacement work with the car.

I'm definitely looking to get reimbursed for the amount I paid for the car and for the thousands of dollars that went down the drain for repairs, rentals, and lost pay. I can calculate the exact figure when contacted. If possible, I'm also looking for punitive costs because they tried to show the work was done when the reports stated that it wasn't.

In Dec, 2010 I received a letter from Volkswagen about an engine sludge issue & synthetic oil had to be used. I have always maintained the vehicle but was not aware of the oil issues. My engine has stopped and needs replacing. There should have been a warning sticker on the engine if this issue with the oil was that imperative. So now what!

I have spent approximately $1000.00 in towing and repair to no avail. The vehicle is now at Terry Volkswagen in Lynchburg, VA.

I purchased a 2005 Jetta in 2008 and have had nothing but problems ever since. First the trunk would not open or close next the halogen lamps had to be replaced 4 times costing $15.00 each. Then I have had to replace the coolant container and valve which cost $50.00. Next the car would not start as the car would not accept the key. It cost another $400.00. Also, the battery blew up in the car. That was $100.00. In October 2010, the car would not start so I had it towed to the repair shop and was told it jumped timing. Parts amounting to $1800.00 were ordered and I was told the tools to replace the parts were unable to be found. So I had to replace the motor at an extra cost of $500.00, mind you I still owe payments on this car and they are telling me if I turn the car back in, I can still be held accountable for the remainder of the cost.

Three months later, the car was fixed, or so I thought. Now the car would not go into drive and I was told by Volkswagen that the transmission was recalled but I could get a used transmission for $3500.00 Wow! They said it was not covered because it is 8 miles over warranty. Eight miles is what it took to drive the car to find out the transmission is bad. I received a recall for the sun roof but never one for major recalls. This is crazy! People are going broke fixing this mess of a car and something needs to be done. I have been without my car for 3 months because it was in the shop only to find out I have to pay more money. I will never ever again buy a Volkswagen!

I would never recommend Volkswagen Jetta to anyone. The government must recall all Jetta, including the 2006. We have experienced sudden trunk opening to transmission, and catalytic converter problems very early. There was transmission recall but not for the catalytic converter. I am terribly disappointed with VW. Old Beetle was a very reliable car even used by the Germans during WWII. These modern products are mere toys reminisce of Chinese products.

I have a 2005 VW Jetta and my sister-in-law has the same identical car. We both have the exact same problems with our cars. It isn't just one thing, it's several of the same things and the cost for repair is unreal! We both had problems with the wiring harness, windows won't roll down, can't open gas tank or doors! Multiple bulbs burning out! It also "jumped timing" and that alone cost over $1,000.00 to repair! Also, problems with the latch on the trunk. Every Jetta owner I know has had the same problems. Why are there no recalls? VW does not stand behind their products and I will never own another. I love to drive my car, I just can't afford the upkeep on it. Also, a fan is going out on it and that has already happened to my sister-in-law. These things have all happened with less than 50,000 miles on my car!

I bought a VW Jetta car 3 years back here in Egypt. As I didn't buy it from the VW dealer, they decided to charge me 15% extra on every service I do within the service center. Now they decided not to accept any VW car that was not bought from them unless I pay $2000 USD fee just to accept the car. After 3 years paying the extra charge, they can't just decide they will not accept the car. I did a contact and discussed my situation in which an email was sent briefing the case and much commitment were done to reply back. Nothing was received till this moment. They don't respond anymore. I am unable to service my car and accordingly I am unable to use it. VW service center should support their cars any where worldwide.

I bought my VW Jette GLX from a dealership in as is condition about a year ago. I did not look into these cars a whole lot. But what I did find was all good remarks. Now a year and a half later, my poor car is falling apart. I have had issues with all the windows. My two back windows are held up by a steel pole that a friend screwed to the inside of the door, as I couldn't afford to get the regulators. And my passenger window has never been able to roll down all the way or back up without manually forcing it. My driver's side window regulator has been replaced about a year ago by my husband and now it's broken again. I've now started looking into the window issues and it seems like you can get a metal clip type window regulator. But will that work?

I've also been having issues with the ignition. When I would try to start it, I would have to jiggle the key to get it to acknowledge that I was trying to start it. I've got the ignition switch to hopefully correct this problem, but have found out that replacing it requires a special tool that no one has. So for the time being, my husband has rigged it to start directly off the battery. I have had weird unexplainable electrical issues as well. None of the electrical issues have ever repeated themselves. But they have made me wonder if my car has a ghost or something as it is so random. Can anyone help me in finding out how to correct these issues or something?

I have a 2002 VW Jetta 1.8. Apparently, there has been a couple of recalls in 2005 and 2009 on the ignition coils. On 7/9/2010, I had 3 replaced and on 5/17/10 I had one replaced by independent companies because when I called VW they were higher in price.

The part that is so ** frustrating is that they never notified me by any means at all and I broke down on two separate occasions which led to leaves at work which is frowned upon, rental cars and safety because it happened once at 3 a.m. on a dark road and once during rush hour traffic which I was almost in a accident because of. I feel that VW is being dishonest by first, never notifying me and they had plenty of opportunities and I have called on different occasions and the contact always tells me something different. "I'm sorry but you were given wrong information!"

Well, I have a letter in front of me and what am I supposed to believe. I am so darn frustrated! I was just told today when I called that my car wasn't even part of the recall! I told Peggy that was incorrect and after she went back and checked she was in fact incorrect! Then she said that the only thing they reimburse is for the ignition coils themselves but the maintenance guy at VW told me that in order to install new ignition coils, I had to pay for new spark plugs which Peggy again said was incorrect!

Could someone please tell me what is correct! I think it is a big scam and that they don't want to admit fault! Which is what it says in the article on this site from 2003 when they also had a recall on the same thing and my car was brand new! I have looked online and several people have the same complaints, I feel that VW needs to be held accountable for their miscommunications and their dishonesty to consumers! Is there anyone who can hold this company accountable for their actions which put us all in this situation in the first place? Please help.

I am writing a complain in regard to the numerous mechanical and electrical problems that I have had with my used car. I had to return my car 4 times for repairs within 2 months time of purchasing it. Upon financing my car that I purchased on 7/5/2010, the dealership provided a carfax that did not state any problems with thermostat or electrical on their carfax report. I've did a carfax on 9/20/2010 and found out on June 2010 prior to owning my 2003 Volkswagen Jetta, the used car had a thermostat replaced. This information was not on the car dealer carfax.

Since purchasing my used car, I've have returned the car 4 times to fix the thermostat. Since I kept bringing it back for repairs, the dealership, kept making promises that we will fix the thermostat and if not fix then we will place you in another car. I've been fighting with the dealership on wanting to return the car back after I had to bring it back the 2nd time; they pretty much scammed me to think that they had my best interest at heart. It's now Oct 5, 2010, three months that I had the car and 5 times that the thermostat is still an issue.

It currently has 43,000 miles and has been nothing but a headache since almost day one. Ive return the car 4 times for repaired within less then 2 1/2 months time. On the 4th time that they said they fix the problem, a day later the engine light came on and it's the Thermostat again. This will make it 5 times. I've called my sales guy that I purchased the car from and was told that they would placed me in another car.

This been going on since Saturday Oct 2nd and it's now Oct 5th and no word other then there are working on it. I called my back to see they the dealership had made any calls, and was told that on Saturday Oct 2nd, Chris **, which is my sales guys just asked what the buy out amount? I would had never had purchased this car if I known there was thermostat problems.This dealership misleads people on their carfax when purchasing used cars and negligent to give heads up on the issues of the car when purchasing. I'm stuck with a car payment on something that I cannot enjoy driving and fear my life on the highway and roads every day with me and my family.

I purchased my VW Jetta 3 1/2 years ago going on the knowledge they are reliable vehicles only to find out the complete opposite. Since having this car I have had coils replaced 2 times me and finally a third time by the dealer due to a recall. This has been in the last 18 months. I have also replaced the turbo in the engine to the tune of nearly $2,000.

Now it's in need of a transmission and a long list of other items the dealer quoted me ranging from 5400 for transmission to 600 for brakes, totaling about 9,000 in repairs. Needless to say the car isn't worth that much. I am still making payments on this vehicle but may have to let it be reposed before I am bankrupted. I will never buy another VW vehicle under any circumstances. I am even encouraging other people I know to get rid of theirs before it will need service. I would rather have a rundown American made any day over this piece of ** in my garage.

I have a 2006 VW Jetta Value edition. After having the car for 4 years, the headliner started falling down and the coating on the center console (radio buttons, etc) starting wearing and pealing off. I contacted VW customer service and they said I would have to get the car looked at by a VW mechanic before they would do anything. After taking the car to the VW dealership (Joe **), I was told by the service manager that, "sometimes it happens, the glue just gets weak."

I then spoke with a "customer care" rep and was told that since the car was actually bought in 2005 it was not technically a 2006 and was out of service warranty. But, she would be happy to lower the replacement/repair costs and make sure I was only charged $800.00! I have filed a complaint with the Better Business Bureau that is ongoing.

I will never buy another VW. I did everything I was supposed to, $100-300 oil changes at the dealer, $400-600 services every 10k miles. The workmanship and quality control must be absent from at least my car. Furthermore, calling themselves "Customer Care Specialists" is a sick joke. So, now, I am with a 2006. Sorry, 2005 Jetta with a headliner for a scarf.

A year and a half ago, I purchased a new 2009 Volkswagen Jetta Wolfsburg Edition, 2.0T. Oh, how I completely regret it! As I write this, my car is at the dealership for service and has been for the last four days. This is the 4th time it is in for the same issue. It randomly requires multiple attempts to start. They replaced the starter, all the battery cables replaced and have been working with VW Tech Line every time. The dealership suggested an exorcism, which makes me think they have basically given up on the car. Being less than two years old and having less than 30k miles on it, I am very disappointed. Oh, did I mention that it also had an oil leak before the first year? When I went in for an oil change, it had 1 quart of oil in it and no oil light ever went on!

I was a loyal VW consumer and this was my 3rd Jetta since 2000. The Wolfsburg was "the car I want when I grow up" - dream car. A dream gone horrible wrong. After this experience, my VW loyalty is gone and I will never buy any VW ever again. No economic or physical damage as of yet. Give it time, the warranty will be up in a bit.

In May, 2001, I wanted to buy a VW Jetta wagon. I tried three times at Romano VW to interest someone in selling me one, but they literally turned their backs on me. I went to another dealer in Syracuse, Burdick and the salesman went out of the way to find me a car; it was on a boat being shipped to the US. I had nothing but good experiences with this car and was looking to buy another VW Jetta wagon this June.

By now I had moved to Maine and went to the local VW dealer in Portsmouth, NH, Seacoast where I had been having my 2001 wagon serviced for four years (I was a preferred customer and the service people were very helpful). But it was deja vu when I went into the salesroom. I knew what I wanted and realized, because of the time of year, I'd probably have to compromise on some of my preferences which I was willing to do. This time, the sales manager told me, "My boss wouldn't want me selling someone else's car for them." He then said he couldn't get me what I wanted until November anyway and turned his back and walked away.

I wouldn't have said anything, but this has twice happened to me. Unless VW is bursting at the seams with buyers, it seems short-sighted. I left the showroom and went out and bought a Mini Clubman that same evening that was ordered from Europe to my exact specifications and was here in three and a half weeks. I don't need to hear from you. I just thought Volkswagen, you should know.

2003 Volkswagen Jetta GLS is a money pit. It is difficult to find a garage that is honest, the VW dealearship near me no longer works on VWs. At 57,000 miles, replaced steering system for $1300.00. At 69,000 miles, replaced numerous sensors, catalytic converter (covered by warranty) with a total bill of $1058.00. At 70,000 miles, replaced water pump for $500. This was in a 2-year period. I'm now waiting for a tow truck, the car will not start. I hate this car!

I am a senior citizen. I took my car to Paul's VW, Pittsburgh, his name was Bob. I didn't know he bought the business and was a new owner. I had the car 1 week after paying over $1000 for replacing a lot of light bulbs and brakes, and I think a sensor. He had me so confused. He wanted to sell me a mattress, he has a mattress store next to the garage. A week later, the temperature went crazy. I pulled over, called a tow truck and took it to Paul's a.k.a Bob. He told me I need a water pump, another $500.

We have 2 VW Jettas, both TDI's 1999 and 2006. We are just complaining about the fact that the headliner in both cars have fallen. We resolved the 1999 issue by installing plastic screw plugs purchased from an auto parts store and this worked well as the warranty on that vehicle is long expired. In the 2006 car, it started separating by the rear seat airbag section, which I addressed with VW America and our local VW dealer, who said this was not going to affect the airbag quality nor have the airbag deploy due to the problem. They said I would need to purchase a whole new headliner for a lot of $$ to fix the situation (car is out of warranty).

Since then, the rear section around the interior ceiling light all started to separate and we don't know how to fix the problem as it would involve getting material back underneath the light frame. So, it's not a project we would tackle ourselves. We are wondering if anyone has had any luck getting VW to cover this problem. We live in a warm climate, but why just VW's having this problem? Are they using defective glue? We have 2 cars with this problem, so it is something they are using that does not work. Cost to replace headliner is a bit much; no other alternatives are available to do repairs to it ourselves. It looks like ** and the car is only 5 years old. Not a good thing to show anyone interested in buying that brand of vehicle. Any suggestions are welcome. Other than that, we love our cars and the diesel mileage cannot be beat! Thanks.

After reading what everyone else has gone through with their VWs I wish I had done more research before purchasing one. I have a 2001 Jetta 1.8T. I bought the car because of all of it's extras: sunroof, heated/leather seats. And it drove great! D**b, d**b, d**b. I have had nothing but problems with this car and I still owe thousands on it. I have been taking it in to be repaired over and over and over, but today it left me stranded on the side of the road for the last time. It has four different engine lights on and will no longer run and I can't put anymore money into it. I hate Volkswagens! And, as mentioned in another comment, it is very difficult to find a mechanic to work on a German car (other than the VW dealership who charges outrages rates). Purchasing this car is the worst decision I have made yet.

We have a Jetta that is seven months old and suddenly stopped running. We had it towed to the dealer and they are refusing to repair under the warranty because they state that the gasoline we purchased was not good quality. Of course no one knows who to test the gas they purchase and cars should run on the gas that is supplied locally. We have seven cars in our household and we all purchase gas from the same station.

I am a single mother and worked very hard to purchase my 2007 VW Jetta. It was brand new when purchased. I drive an hour to and from work daily, therefore it has a lot of miles (87000 to be exact). I purchased the extended warranty of 100,000 because of this reason. Well, the warranty covers mechanical but I have not had any mechanical issues. My issues are cosmetic. The paint has pealed horribly off of the door, the light fell out of the ceiling and is hanging by wires, the paint is pealing of of the controls on the top of the ceiling and the lining on the ceiling of the car is falling. I take very good care of this car!

I called VW yesterday and they said because I was out of the 50000 mile warranty range, it was not covered. Well, how many cars fall apart cosmetically in 87000 much less in 50000? They let me know that I would have to pay for this myself to be fixed. I don't care how many miles I have on this car, it is only three years old and mileage has nothing at all to do with the vehicle falling apart paint or other wise. This is the worst vehicle I have ever owned and will never own another one.

I am buying a brand new Jetta 2010 for each 5,000 km long because it malfunctions after this. I dealt only with the official dealer and agency and official service centers that are responsible for. I bought a Jetta 2010 brand new car with almost 200 thousand pounds and after 5,000 km it is not working and the service center cannot repair it and ask only for money to check the car each time without fixing anything.

I feel sorry for buying a VW Jetta 2010 and paying almost 200 thousand Egyptian Pounds for a vehicle that stops suddenly working few months after the purchase and after only 5,000 km service and feel sorry for the mismanagement of your official service centers that are not available for giving support or repair the vehicle. I feel sorry for purchasing a car that attracts ants and I have to pay time and money for a design defect in the Jetta 2010. It is clear for me now that Jetta 2010 is unsuitable for hot countries.

It is an expensive brand new car bought few months ago which stops suddenly from working. The VW Service Centers cannot fix the problems at my place. The VW Service Center does not have trailers to move un-working cars. The VW Service Center is off for three consecutive days, from July 23 to 26, 2010. The VW Service Center does not do emergency support. Being in the guarantee period and calling VW Service Center few days after making the 5,000 km service, I had to pay for their visit. I paid for the visit 132 EGP while they did not fix anything and left the car un-working. The Jetta fuse box is full of ants as it attracts ants. The Jetta fuse box is full of ants and it should be fixed under the guarantee. How do the Jetta users protect its Jetta from ants? I lost time and money almost of 200 thousand Egyptian Pounds and I have to buy another car now, definitely not VW at all.

Got a 2004 Jetta GLS 1.8T brand new and I'm 44 years old. To make a long story short, this car has driven me to the edge of filing for bankruptcy. It has ruined my life! I'm unable to save up any money because this ** car breaks all the time! One thing after another, and another, and another. Every time it costs me an arm and a leg. Too many problems to list, but I will start with the clutch which completely went out at 32000 miles. Car was still well under warranty but I had to pay $1900 to VW to fix it.

Last week, power steering pump went out along with one of the cooler pipes that led to the engine $650. Yesterday (07/22/10), fuel pump costs $985 to fix. I was stranded in the middle of nowhere in the Rockies, $250 towing cost and a slew of problems along the years that I paid for. I will never get another VW again. I have no respect for VW. My experience with VW has been a complete disgrace.

I purchased a 2003 Volkswagen Jetta on July 6, 2010 from an individual person and noticed the next day a smell in the car. It was a melted crayon smell. Having done research, this is from the adhesive that Volkswagen uses to their sound proofing material, firewall protection, etc. for rust protection. With the smell being so strong it ends up on your skin, hair, clothing, etc and my concern is the chemicals in the adhesive that can be toxic to my 2 year old daughter. I went to the local dealer and they would not give me a copy of their material safety data sheet for this vehicle and the service manager said there is nothing that can be done.

Reference vehicle identification # 3VWSE29M6YMO18858, 2000 Volkswagen Jetta, this is the second request for indemnification for the total cost of The vehicle experienced brake light problems at which time several automobile repair shops attempted to correct the problem. Two weeks after my teenage son was enroot to work,the car exploded on a busy highway. Thus, I am requesting that Volkswagen fully reimburse

My bill was $1,926.22 and I was without my car for three weeks. When I asked VW for help they said there was nothing they could do because it was out of warranty. My mechanic said he spoke to VW mechanics all over the nation and that this problem is starting to occur and they all believe it is going to happen to anyone on that owns a Jetta with the new engine design. VW should step up and claim responsibility. I am going to contact an attorney to see if we can file a complaint. My car is not paid for yet and having to come up with almost $2000 is pretty hard for a single mom with very limited funds.

I received a letter for a recall on my 2001 V.W. Jetta for replacement of ignition coils. i took it to Toms Auto Center Peabody, Ma 01960 they billed me for $391.31 volkswagen group of america sent me a check for $131.90.I called them on 6-7-2010 they said I needed to take it to a V.W dealership. but there letter states that ignition coils can be found at INDEPENDENT repair shops.

I Bought a 2009 vw jetta. The next day the window washer fluid pump broke. with in three weeks the A/C dials 1,2,3 are not working and the power outlet is also not working.

In Feb 2008, I leased a 2008 VW Jetta GLI. About one and a half months later, my passenger speaker went out. I took it to VW in Austin TX. The advised me that there was an internal short. They fixed it. However, I took the car back in on Feb 18, 2009 to Valley Imports in Fargo, ND because the same speaker went out and the driver door speaker was not working at full capacity. The first thing they try to do is change the amp. That did not work. Then workers there said they would have to order the speakers. They only ordered for the passenger door. They said the drivers were fine. They obviously did not know how loud the bass speaker was suppose to be. I had to drive almost 300 miles after they received the part to have them replace it. I am on my way home and that's when I realized the speaker was not right in the driver door. I called them and told them. I get set up with another appointment. It took three appointments to get the speaker situation settled, 600 miles round trip for three separate appointments goes against my mileage. I am not getting refunded those miles for something that is not my fault.

Next issue, in 2008 ,my trunk will not open. I tried with the remote key and the button in the car door, neither would open the trunk. Soon as I took it in to the dealership in Austin, it works for them. However, they replaced the trunk latch for me and have not had a problem since. Then my car tells me to stop, oil pressure low turn off engine. I felt the car was consuming too much oil. Valley Imports wanted me to fill it up and watch to see how much oil is being consumed for so many miles and to bring it in. I brought the car in and they first tell me they don't know where the oil is going. They ran some tests and felt that it was a valve.

They changed the valve, however they did not have the hose to complete the job. So then I was asked to come back in when they get the part. I then wasted more miles driving to and from Fargo. After that was fixed, several months later, it happens to me again and I was in Saint Cloud, MN. They had to do the oil test. They changed my oil and told me to come back after 630 miles. I took the car back to Valley Imports because that is when I reached about 630 miles. They said it was fine.

Now today 05/05/2010, my car oil lite came on again. I called customer care to tell them I no longer want the car. I am having too many problems. They said they can't. The only gave me an offer to take the car in to the dealership and a coupon to get a new car. I will be penalized for the one I got. How does that seem fair? So I called the dealership and they said it's normal for the car to be consuming oil. I only drove the car less that 4000 miles since my last oil change. I was given a card about oil consumption and it states the car can consume 1 quart of oil every 1200 miles. I call *** on that. What car would need to consume that much oil for a little amount of miles? The manager Steve at Valley Imports tells me that it is how German cars are made. Whatever. VW doesn't want to take responsibility for an issue that is not logical. No car needs to consume that much oil. I have owned a VW Jetta that did not consume any oil between oil changes. Why is there a problem now?

Some other issues with my car are third cylinder misfire, door would not open when I unlocked the car, the other three did, my stations would erase for my satellite radio and the radio would not go back to the satellite channel. I would have to restart car, my driver window would not go down and my cruise control will not always work. I will have to pull car over and turn off, restart the car and it would then work again.

For a newer model car to have this many issues in only two years, I am afraid I don't know what will happen to me for that matter when all the dealership and company do is fix, fix, fix the car back to manufacturer's specifications. That is only good at that time. They can't guarantee that my car will not have further issues down the road. They are just waiting for the warranty to go out so they will no longer be responsible for what happens to the vehicle. I have missed work to get the car repaired, racked up mileage that goes against the miles I am only granted within the four year lease. The car is unreliable. With these many problems, how can there be any guarantee nothing serious will happen?

I had recently submitted information to Volkswagen regarding their VW Coil Pack recall/reimbursement program. The details for this were at vwcoils.com, as well as in a letter sent to my home, stating that there was an issue with the Coil Packs in my 2004 Volkswagen Jetta GLS 1.8t.

I submitted repair receipts, bank statements, etc. for each of the 2 repairs I had due to faulty coil packs. My repairs totaled over $560. I was aware that the reimbursement would cover parts and labor for the coil packs. The amounts I paid also included diagnostic service. Both times, my local repair shop insisted on replacing the spark plug for the cylinder in question, which this coil pack fits over. During the first repair, I had the repair shop replace all 4 spark plugs at $15 each (since VW's use platinum OEM plugs).

When I was notified of the recall, I submitted all required paperwork. Today (5/3/10), I received my reimbursement check of $160. Even if VW decided not to cover any of the spark plugs (although the replacement of the spark plug on the faulty coil pack should've been covered), I should receive roughly $500 in my reimbursement. I immediately called the VW support line associated with this recall at 1-888-693-9156. I spoke with person named Peggy **. She informed me that the $160 is the amount VW had approved to cover my reimbursement.

Peggy said she reviewed the notes on my case and understood why I am upset, however, this amount was a corporate decision and would be final. Not counting the replacement of spark plugs (which are directly related to this issue), Volkswagen should be accountable for the additional $320 in expenses I've incurred due to this admitted manufacturer's defect. I would like to find out if there are other VW owners who feel completely short-changed by the reimbursement process of this recall and would like to take further action like myself.

I am writing to you in regard to the numerous mechanical and electrical problems that I have had to repair upon leasing and later purchasing a 2000 Volkswagen Jetta. It currently has 46,000 miles and has been nothing but a headache since almost day one. Lately, it seems that I have had to have items repaired on a monthly basis. I purchased it after leasing it due to the fact that I had such low mileage, but had I been aware of the many malfunctions it was yet to face I would never had done it.

After a few months of driving the car I realized that I was getting terrible gas mileage. After bringing it to Life Quality Automobiles of Bayridge, LLC, I was told that the car simply needed to be driven more often and was not repaired. Approximately two years later, I received a letter in the mail stating that there had been a recall on the vehicle for a faulty oxygen sensor which was causing my Jetta to burn enormous amounts of fuel. This leads me to believe that the servicemen who examined the car were negligent not to notice the problem and I was in no way reimbursed for the extra fuel that I had been providing.

In addition, I brought my Volkswagen in to Life Quality Automobiles while it was under warranty to report a terrible smell that appeared upon the first few minutes of operating the air conditioner as well as to complain that the rear window defrost never worked. Once again, I was sent away with no repair to the vehicle with the excuse that it was a problem that many Volkswagens faced and could not be repaired. After a few years of no longer being able to bear the problem, I went elsewhere for repair. This time the problem was fixed and the air conditioning unit was replaced; however, the warranty had expired, forcing me to pay for a problem that was present from day-one out of my own pocket.

Both front grills popped off on their own as a result of normal use. Again, after the warranty expired, the windshield wiper blades had to be replaced and the plastic hinges that keep the door of the glove compartment closed broke and were repaired twice. I have found nuts and bolts come out from beneath the passenger seat as well as a large metal spring (whose use is unclear to me). I have had to replace nearly a dozen different light bulbs (headlights, taillights, vanity mirror light, heating and cooling panel lights, etc.). Also, the socket for the light in the HVAC burned so I can not replace the bulb that burned out there. I was told I would need to replace the entire HVAC unit, yet again.

After noticing a rattling noise when the engine was on, I had it serviced and found that the catalytic converter and its surrounding parts had broke and required replacement. I repaired this at a local mechanic when the car was out of warranty, only to find out that there was a recall on the catalytic converter. After that, there I had to repair a problem with the brake light of the vehicle where it remained on while the car was in motion as well as when the ignition was turned off. This happened intermittently so I was not aware of it for several weeks. A failure to notice and send the vehicle out for repair in a timely manner would have resulted in other, more serious problems, including a possible rear collision. The emergency hazard lights have had to be replaced, the hose for a leaking vacuum line, ignition leads, spark plugs, etc.

Most recently, I have had to replace two of the ignition coils, water pump, air meter, thermostat kit, dipstick tube, driving and timing belts, mid-muffler silencers and clamps; all incredibly expensive repairs. With a car of such low mileage that has been garage-kept, this is almost unheard of. There is still a screeching noise that is heard when the car is coasting or has the gas pressed from 0-15 mph. I have had it checked several times and the cause of that still can't be determined. I've have replaced the radio antenna whose plastic casing wore down and ultimately was stripped way. I have replaced all 4 center caps of the car numerous times since they were designed to peel right off. Apparently, their ease of removal has made them targets for theft when the car is parked at malls, on the street, etc.

In closing, I would like to express my distinct displeasure in having purchased this car and plan to inform anyone considering leasing it of the difficulties and expenses that I have had to endure. This car was purchased over similar cars made by several Japanese automobiles because of its good looks and solid feel, typical of German engineering. Unfortunately the only thing good about the car is its looks (even though it's missing its front grills and front spoiler). The spoiler was too low to the ground and would get scraped regularly to the point where it was hanging by screws. As a result, it was removed and not replaced for fear of scraping the new one over and over again. Therefore, I am currently driving a stripped-down version of your Jetta. This leaves me with a quandary: should I keep the car because it has 47,000 miles and subsequently face numerous more problems in the future, or should I take a beating and sell it for whatever I can get (considering its condition) and buy something I am sure will be more reliable?

Please feel free to respond at your earliest convenience. Thank you.

As a gift for my younger sister and I (a sort-of moving out present), my mum saved up her first paychecks from her new job at a doughnut shop to buy us our own cars. I had my grandma's old jeep at the time, so I waited until I had to let it go to cash in for the Jetta I couldn't wait to have. I'd seen this guy on TV in a car chase just cruising with his Jetta, steering with his knees, so I was sold. When I found Jamie ** and his shiny silver 2001 Jetta Turbo, I was 9 months pregnant. I ended up actually having the baby before I bought it from him, took my dad with me and everything thinking this guy wouldn't try to rip off a pregnant 22-year old and her pops.

Well, I was wrong. He said he wanted to get rid of the car because he'd just had his second kid and it was too small. He lied on two accounts. I found out later that Jamie had in fact put CLR under the hood because he knew the engine was about to go out and didn't want us to notice. There's no way that guy has two kids; after one you would know how expensive they are and how impossible it is to afford a used engine swap for $4,500 when your baby isn't even a year old yet. Oh, and did I mention that nobody wants to touch my car because it's German? And that the engine has 85,000 miles? I can't find anybody to work on it. $4,500? From all the bad reviews I read here, I think I might just scrap the piece of ** for the measly $200 in parts and save myself future heartache. Shame on you, Jamie ** for taking $6,700 of my mum's hard earned money.

I have had to replace all four of the engine ignition coils in my 2002 VW Jetta. I was extremely dissatisfied with this car, when these coils continued to need replacing, and in less than a year, spent approximately $700 replacing them. I know I would never buy a VW again, until they announce a recall. I was told I would be reimbursed for the costs I incurred in fixing these coils. I had renewed faith in VW, because they were taking responsibility for this problem.

After several months of sending paperwork to get my reimbursement check, I received a check for less than half the amount I had spent on these repairs. My check was for $295.00. When I called to ask why the check was so small, I was told that this was the policy of Volkswagen's corporate office. I am appalled that they chose to reimburse me for so little because if these coils had gone out after the recall was announced, I would not have had to pay a dime for the service. They also chose to reimburse me for so little because I had not had the repairs done at a VW dealership.

I could not afford to have the work done at a VW dealership, because their fees are outrageous. VW should take responsibility for this issue, and reimburse me for what I actually had to pay for the repairs. At this point, I would warn everyone not to purchase a Volkswagen of any type. The repairs cost me so much money in such a short period of time, which left our family strapped for money, when we needed it for important things.

Within five minutes of leaving the gym, the new Jetta loaner car from a dealer deployed the passenger side airbags for no apparent reason. I pulled off the busy street onto a side road and the trunk opened and I could see flames. I immediately stopped the car and exited quickly. The car was engulfed in flames in minutes and totally destroyed. There was no problem with the car immediately before the deployment of the air bags. Also, there was no indication of a problem with the car prior to the deployment.

When I placed my gym bag in the truck, there was no smell or any other issues with the truck. Other than my gym bag and work bag, the only other thing in the truck was a new marine boat battery that I was transporting to my boat. There was no sound of any explosion prior to the deployment. The car was engulfed in flames in minutes and totally destroyed. I lost everything in the car and find that my insurance company must pay, which means I have a deductible for the car and my personal effects from another insurer.

I have a 2001 VW Jetta 1.8 Turbo with 80k miles. I just bought it three months ago as a used car. Two weeks go by and the EPC light comes on and the check engine light. I take it to the dealership I bought the vehicle from and they tighten the hoses, etc. The lights go away and I drive off. The car runs well for about two days. EPC light comes back on but no check engine light and now, the traction light is on. It kicked into reserve power and I'm on the highway and it's ridiculously not safe. I take the car to the nearest shop and they tell me that the battery is basically dead and I need a new battery.

Well, I guess so after nine years. You would think that the dealership would replace a battery with only 10% life before they sell a car. So I pay $150 for a battery. The car runs fine for about another two weeks. The check engine light comes on and there's a loud knock under the hood. At first, I thought it was the catalytic converter because it was so loud. The dealership has me bring in the car. I get there and they immediately acknowledge that the hydraulic tensioner broke--which also caused the timing belt, water pump, oil cylinders and oil pan cover all needed to be replaced.

Luckily, there was a warranty on the car with the dealership for 50/50. I paid $600 out of pocket to have all of those things fixed by a local mechanic at my local dealership. For the past week my VW Jetta purrs like a kitten. I also had a problem where it seemed like the oil was running out quicker than usual. Hopefully, replacing the oil cylinders helps. I do have a lot of cosmetic issues like interior peeling, front bumper falls off, front driver and passenger windows stick and have ruined the tint, the crayon smell, defrost button is missing and I can't find the part to replace it. But I did buy this car to play with and just fix it up as a play toy. Good luck with your VW.

Within a few months of purchasing a new Jetta TDI (at full price) the paint started peeling off the radio knobs. We took it in to the dealer who replaced the radio under the warranty and said he would replace it with one that did not have the paint on it. When we picked the car up, it had been replaced with the same style radio. They claimed that was all they could get under the warranty.

All fine and dandy, we tried to be extra "careful" with the knobs at that point and within 2 years, the same thing happened again. Now the car is out of warranty by about 2,000 miles and they will do nothing to replace or repair the radio. Obviously, this is a huge issue as many folks are having the same complaint. Volkswagen should recall those radios and replace them.

I recently purchased a 2009 Jetta TDI. When I say recently I mean 4 months ago. I had an incident where I bought fuel from a service station, and got water in the fuel. I took the car in--correction I towed the car in to Casey for service. Well the car of course did not run, so they had to diagnose why the car wouldn't run. Well, after 3 weeks in the service department they finally determined it was water in the fuel. They initially said that they could not figure out why the car wouldn't start. Now remember these guys are trained VW mechanics. Well, they said they would remove the tank and flush it out to remove any contaminants, then try to start the car. This was quoted to cost over $1100.

This supposedly was unsuccessful in starting the car, so they consulted with Germany via tech-line and determined the next course of action was to completely replace the fuel system from the tank back at a cost of over $10000. Now remember I just got this car 4 months ago from this very same dealership, so I was frustrated at this point. So I suggested to trade the car in and just forget about repairing it. The dealership that I just bought this car from 4 months earlier offered me $3500 for the car I just bought from them for $28000 4 months earlier!

Volkswagen offered no help in this matter and was rather short with me over the whole situation, explaining to me that even though you have a fuel filter that costs over $350 it does not filter water out of the system. Well, what does it filter then? I would never recommend VW to any one nor even my worst enemy, and I would definitely never recommend Casey VW. To not even stand by there product or the consumer is appalling. My insurance ended up getting involved and repaired the car at a cost of $8600. This car left me on the side of the road on the way home from work. I was without my car for almost 2 months and if I had to pay out of pocket for these repairs, it would have devastated me. There has got to be some kind of help or recourse for the way these people treat there customers. I feel as if my whole experience with VW has been ruined, considering that this was my first VWand my last.

My Fiance and I leased our 2002 Jetta in 2001. Thought it was our only option, we were young with very little credit history. Well it is now 2010 and we are still paying for this car! Two weeks after buying this car things started to happen. Minor issues at first that were covered under warranty, The first major issue was a coil wire in the rear window burnt out so we took it to the service department where they soldered it back together.

About a month later while I was driving on the freeway (with my infant daughter in the back seat), I turned on the rear defrost and the window blew out! Shattered! All over my child, me and the car. Let me list some more, after that brake sensors, gas cap sealant, oh and this one was great! Go to leave for work, my car was stuck in park. Will not go into any gear. Had the car towed to Lithia, they told me nothing was wrong.

Another day, the same thing happened, I had the car towed 4 or 5 different times! They kept telling me nothing was wrong. Well it was in and out of the shop 12 different times due to it sticking in park. They basically told me I was crazy! Yeah I wasted how many hours on bringing this to you?

Finally the last time I took it there they said it was because the shift lock sylinoid was saturated in soda, and they were not going to cover it under warranty. Well we had it replaced anyways cost us $400.00 .For a while it would still stick, took it back, they said it was fine. Whatever! In between that issue some other things went wrong, maybe little, but after being in the shop more than we drive it? A year later at 52000 miles (our warranty ran out at 50000) guess what happened? Oh the transmission went out yep! Hm. Did that have anything to do with it sticking in park 47xs?

Well after fighting with them they agreed to replace it only if we paid $600.00 out of our pocket. So frustrated, I needed the car. I was 7 months pregnant with our 2nd child. Okay, so transmission replaced thought it would be good for a while, boy we were wrong! Since then, we had replaced the tires 3 times, water pump, timing belt, sensors, batteries, fuses.

Engine light is on now as I write this, we have to take it in tomorrow because of it, the tags expired in November and we are running on trip permits because it will not pass smog. I had the oil changed the other day, and the technician gave me three codes, a speed sensor, crank position sensor, and an over-boost sensor; whatever those are?

Afraid to even drive the car to the shop (the car dies while driving down the road, and the steering wheel locks up). It is probably going to cost us an arm and a leg to fix! We have spent thousands upon thousands of dollars on this car we have paid the original price four times over. Oh yeah I forgot to mention the EPC light came on while on the freeway today lost a lot of power, almost wrecked.

Needless to say, this car has been in Lithias shop 32 times, not to mention the 10 times we had taken it to someone else and it always had problems. Please take it from us, I will never recommend anyone to buy/lease a Volkswagen! Save your sanity. Spent thousands of out of pocket dollars on this car, and its always something else! So much stress, and anxiety.

I am in lease with a 2009 Volkswagen Jetta Wolfsburg Edition. I have had the car for 14 months and since I've had the car, I spent $250 to do the alignment after only having the car for less than 6 months. VW told me it was my fault! I have also had 4 blowouts with the factory installed rims that are 17inches and use Michelin tires of 225/45/17s in size. The biggest gripe I have about this car is that as a consumer, I was very misled about this car. I live in New York City and it is full of potholes. This car cannot and will not handle a pothole! If you hit it, you will blow a tire and it will cost you over $200 plus instillation to repair and odds are you will be in need of an alignment after a blowout.

Also, this car makes a front end noise that squeaks! I have taken it to VW twice for this matter and have hit walls with them. They oiled something and a day later, the sound is back. I think that this body frame of the car is unable to handle the dynamics put out by the turbo engine and the largest of the rims, it's just not what it's supposed to be so it just ends up having problems. At this point, I have given up putting new tires on this car and have resorted to just putting a mismatched tire on the back end because sooner or later, it's going to blow out again and I'll have to replace it but at least this time, it will be $90 instead of $250!

The worse thing is leaving home for work in the morning only to find a flat tire on your car then having to call work and add stress to my life over something so **. This car has put me in the poor house! I give up. I simply drive with fear avoiding every single pothole. I pay the lease each month and count down the day when I can turn it back to VW and go buy a car that doesn't blow --literally. If anyone can help, please let me know! I have records of all such incidents that have occurred. VW has refused to help me, all they want to do is charge. I fear that when I am on the expressway, I'll have a blowout and lose control, maybe crash.

This is the second time I checked my dip stick and my engine is out of oil again! The service advisor advised me to make sure that if I wait to take my car in on the next "manufacturer's recommended service date," that I check the engine oil level. Twice, I have checked in between periods and my dip stick says that I have no oil! **! I only have 24K miles and bought it in June 2008. These problems are not only concerning but frustrating as hell! I have never had this problem with my Japanese cars. Is it because my Jetta requires synthetic oil and its a 2.0T?

I have a 2004 Jetta GLI. Before buying this car new, we looked very closely at consumer reports on this model and were "assured" that the electronic problems on this year's model were fixed--previous years were horrible. Well, I have had nothing but engine lights coming on, having trouble getting this car registered and/or inspected each year because a new light comes on every few months that needs to be fixed. If it is a $10 part, the engine needs to be disassembled to be fixed; if it is an easy fix (O2 sensor--not yet fixed), it is a $250-$300 part. I cannot afford this constant stuff. It actually costs like $500-$1000 a year to get it registered. Lousy gas mileage now, headlights are "out" that aren't really out; taillights? Another light on the dash, but give them a good whack and they come on. I will never buy another VW again.

My car seemed like it wanted to stall when I stopped at the red light. I took it in to the dealership thinking it would be the best place to go. I asked them to tell me what the problem was and when they did to go ahead and fix it. They did and it cost me $1700 CDN. Six months later, the exact same thing happened. I took it back since they 'guarantee' their work for one year.

They said something else was causing the same exact issue and I needed to spend more money to have the original problem refixed because something 'else' could be making my car have the exact same reaction and they refused to help me any further only to offer me 10% off any future work. My car is a Volkswagen Jetta 1.8 Turbo 2000. To pay $1700 for a 10 year old car to have nothing fixed on it blew me away and I am still upset I would never never deal with the company or recommend anyone buy a Volkswagen. Not only do they refuse to recall something as in their door clips being plastic and breaking on everyone but they refused to help you when they made a mistake. I would like to go to the press with this. It bothers me so.

I have a 2009 Volkswagen Jetta Wolfsburg edition. I leased it in February of 2009. Now the first of January 2010 I have had approximately 20 flat tires. My car still has the stock rims so there has been no alteration to the car since it was leased. I have also had to replace the brakes and the brake calipers in the rear. My transmission is slipping; it does not go into reverse. I have called ten to 20 times about the flat tire issue and I always get the same answer: "We are not responsible for tires."

My tire actually once completely fell off on the highway because the wheel bearing broke and I had to pay $600 out of pocket to fix it and $200 to tow it because roadside assistance would not pick up my car on the Jersey turnpike. I absolutely hate this car and want to do anything to get out of this lease! I spend more money a month on tires then I do my car insurance and my payment! Please help. My fender is bent from when the tire fell off on the highway and have spent over $5000 in tires and countless amounts of hours fixing the problems and a sever amount of stress and fear of driving!

I have VW Jetta 2009. I have facing so many problems in the car. I already complaint so much time but no response form company end till date.last step we could do is to write a mail here after that only legal steps can be taken by us. however we fully hope that we are going to get a feedback in two days this time and no need of legal steps to be taken.

We purchased the 2005 Volkswagen Jetta new from Quality Mazda/Volkswagen in Tuscaloosa, AL in 2005. This was our third Jetta, but it will be our last VW period. This car has the 2.5 liter five cylinder engine. It is not turbocharged, although the sales staff thought it was (?). To start with the air filter is a major undertaking to change and parts for this engine in general are scarce and expensive. The tires are the 16" low profile (255/55?) and have had to be replaced all around four times in the 75,000 miles the car has, wear, bad rims, you name it. But really bizarre, at about 40k miles, the tumbler turned inside the cylinder of the ignition lock, resulting in a $600 repair, which VW split 50/50.

The service manager agreed he had seen only one very old Jetta do that before. The electrical system is possessed; it burns out the halogen headlamps on the right side about every four months, only one on the left. The dash warning lights, flashers, and other electrical accessories come on and off without any notice or reason-this car has never been under water, go figure. Recently the catalytic converter internals separated from the cartridge. One can expect to spend as much on maintenance as payments! The dealer and VW America could care less. This car was assembled in Mexico from German (and other source) components. I have owned many cars and have had great service from some and misery from others, but never the truly weird problems as with this vehicle.

My '06 VW Jetta's headliner is almost completely coming down partially blocking my rear window. This began with small pulling apart at the seams about a year ago and I neglected to tell the auto service in April '09 - it wasn't a huge noticeable issue and I simply forgot. My mileage was 51,000 in April of '09 at that time.

They refuse to pay to fix it because now, my mileage is 67,800. This is the first opportunity I've had as a single working mother to begin addressing it as it is now absolutely dangerous.

During the last several months it has completely separated from the seams at the light fixtures on the ceiling and sides and is hanging completely down.

This problem began at the start of the year right about the 50,000 mileage (the car was only 2 1/2 yrs. old). The 4 year warranty time is May 1s 2010.

Due to my rural location I put on about 1500 miles a month average. This problem has nothing to do with mileage but a fault with the interior design. I had a VW Rabbit years ago with this same problem.

The VW Case manager (Ryan) acknowledged that this is a typical problem in warm humid areas. However, nothing was mentioned about it at the time of purchase.

There is also no dealer on this island - there is only one authorized service center which I only found out about earlier this year.

It will cost about $800 plus tax to fix and I cannot afford it and it's a safety hazard. All I want is for them to pay to have it fixed.

I believe that since this started when the car was not even 3 years old and is intolerable at 3 1/2 years old, VW is responsible for paying for it to be fixed.

alloy wheels of car are in bad shape no hearing after many complaints. engine oil consumption is very much. however no car have such a problem. no satisfactory reply from dealer or service centre end.

Sinve I have had my 2001 VW Jetta 1.8T, I have replaced the mass airflow sensor, thermostat and gasket, ignition coil packs 3 times, Catalytic converter, throttle body, oil dipstick, vaccuum hose, o2 sensors twice.

I was wrong, the first 2 years were fine. 25,000 miles. Then the auto windows stoped working No big deal it was only $800. to get VW to fix it. I went to a junk yard and replaced it for $150. OK stuff happens even at 25,000 miles. Then the trunk lid opener stopped working. O no big deal how about another $600. if it is what we think it is, if not it will be more. Screw it I now tie it down until I find out how to repair it myself. O well stuff happens. Then all not just a few but all of the dash button covers pealed off. O well stuff happens but this time they don,t even have a repair for it. They said maybe in a few more years. Do I need to say anymore I can but you get the idea.

I have a 2003 VW Jetta 1.8T, which I purchased brand new. I kept up with the maintenance and never had any real issues until the last year or so. Last October (2008) is when all the major repairs started filtering in. This past July (2009) my check engine light came on and started flashing when I was on my way to work. I checked my manual, and it said that was an indication that the catalytic converter needed to be replaced and that it was harmful to my engine if I drove my car. I ended up towing my car to the dealer and they said that the issue was only an engine coil.

A couple hundred dollars later and relieved my bill was cheaper than what I had originally anticipated, I was on my way. Within a month, the engine light came on again! This time it wasn't flashing, and I took it to the dealer. They said that this time it was the catalytic converter and other things such as the timing belt. $1900, I had a car and an empty savings account. Now, 2-1/2 months later, my check engine light just came on today, and when I started my car this morning, it felt like it was going to stall. In fact, my car had felt like it would stall before, a few years ago, and the price wasn't cheap to fix that either. Who knows what is going to cost me to fix it. I don't understand how my check engine light can keep coming on and no one seems to be catching the problems.

I am purchasing a 2004 Jetta GLI Turbo from Gossett Motors of Germantown, Tn. This car's emissions pump went out after about 9 months of ownership. Earlier this year in May or June 2009, my car started hesitating and almost stopping. I went to go to work one morning and my car would not start.

I called the dealership and they took my car in to dealership. I was told that my car has two water pumps. One of my pumps had gone out. It needed to be replaced. It cost me 600+ dollars. I paid and drove my car home. I started noticing that dash lights were coming on....oil light. I took my car back to dealership of Germantown to check out the light coming on. They checked the oil and stated that I had oil in my car and that all was good. My car than burned the fuse out that sits on top of turbo charger. It burned it up.

I called the dealer and it was towed to Gossett at another location. They replaced the fuse...now this was right at the 4th of July weekend and I had plans to go out of town. I picked my car up and was told that all was wrong with it was the fuse. I was not charged. I drove home and just before I turned into my subdivision the oil light came on again.

I turned and took it to the dealership where I purchased it. They insult me with the question of ....do you have oil in the car. I stated yes. They went out to check and stated yes you have oil in your car. They did not know what was wrong. I told them that I was going out of town. They stated that the car should be fine. I told them that I had just picked it up from there other location.

I was told that I needed to take back to that location if I felt there was a problem. I stated that all my issues began at this location and only because the towing company that this dealership use took my car to the wrong location. I was not aware of that until it was there.

I decided to go on my trip. Car broke down 3 hours away. I had to have it towed back home. 700+ dollars to get it home.

Dealership states that I need a motor and turbo charger. I hate this dealership. They refuse to take responsibility for their negligence. Pressure test should have been done when water pump was replaced. I WISH ALL OF US COULD FILE A CLASS ACTION SUIT. THEIR CUSTOMER SERVICE IS HORRIBLE.

I WILL NEVER BUY ANOTHER VOLKSWAGEN. I HAVE A BROKE CAR SITTING IN MY DRIVEWAY AND STILL OWE ONE MORE YEAR OF PAYMENTS. SOMETHING NEEDS TO BE DONE FOR THE CUSTOMERS. I had to go home to borrow one of my parents car. I had to have some work done on it so that I can get to work.

Within 60 days, I had paid 1500 on this car that is broke. Oh, yeah, the dealership charged me 80.00 for a diagnostic.....to tell me that it would cost $4,000+ to fix my car. Can you believe these people. I am so mad.

Total bill 900.00 The car only has 50,000 miles on it. I think this dealership is terrible. Other minor problems also have happened.

I bought my VW Jetta from Kuwait in 2007....Unfortunately, after I shipped my car to Egypt 2 months ago, I had a terrible accident and i choose to repair at VW sole agent in Egypt. However, this is a starting point of my dramatic sad story began. The car was received on the 8th of October and it's been there now for more than 45 days, keep in mind that according to the their expectations it should not take more than 2-3 weeks if parts are available.

Deposit was paid as requested, after a month they advised that some parts such as (airbags, sensors & seatbelt) are not available and what they can do is proceed with changing mechanical parts (*should not take 2 weeks since the mentioned parts are available) so I can receive the car until the other parts are delivered and this should not take than more than 2 months.

Consequently, till now I did not receive the car mechanically repaired and each and every time they claim ridicules reasons, such as unavailability of wheel alignment device, or the unorganized supply chain to get the required parts from warehouses, delays of handling the car due to personal leaves etc. As for the other spare parts requested (unavailable stock) , the concerned department advice at the beginning that parts should not take more than 2 from order placement and request me to pay another deposit, and am quite sure that till now no progress has been achieved yet.

Last but not least, when I've received my car i found the following: Stolen parts: light switch has been changed into the basic jetta switch.

Bluetooth device is not working. Broken parts internally. Inconvenient service with wrong promise & deadline. no order has take place yet for more than 60 days. PS: kindly note that by steeling and changing some parts from my car now i'm in a state that no one can guarantee that other parts could be changed or stolen from my vehicle.

I am now afraid to drive this car again, I cannot believe that having bought a new car thinking I was buying dependability, I bought a nightmare. All of the blogs I have read from other VW owners who have had to deal with VW of America say they are rude and unwilling to back their defective products. Severe emotional distress, anxiety attacks, depression, time wasted, frustration, and who would want to buy this car now? So economic damage total cost of the car! I think there are enough people out ther for a class action suit. No one should have to endure what I have with a brand new car that was paid for with hard earned money. Shame on them.

bought a 99 jetta has very low miles due to alot of care and very limited driving in order to try and conserve the car, still this car manages to fall apart on its own, ; that gasoline door hatch wont fully shut close, there windshield gets foggy all the time,the moon roof wont shut properly, have spent money on a power window motor that shattered my driver side window, CD changer that errors every once in a while, i can keep going, but you get the picture, and i tell you in all sincerity that i am no exaggerating one bit.

At 40,000 miles my 06 jetta started developing a problem but still under warranty,it was making a slight hissing noisefrom under the hood so I told my wife to report it at the next service and they said that theres nothong to worry about so the warranty went out and now the car has a major exgaust leak from this hissing noise and now since the warranty is out they do not want to stand behind it or fix it.also the service dept left off alot of bolts that holds on a gaurd and now my wife complains about something slapping underneath the vehicle.

2001 Jetta 1.8 My check engine light was on so I took it to be diagnosed. I was told that my Catalytic Converter needed to be replaced because it was bad.

While looking at prices on the internet I found that my Cat was under extended warranty/ recall from VW, so I took it to a VW service facility. I was told by this facility that in order for VW to warranty the replacement of the CAT for free, I would have to have the Mass Airflow Sensor replaced as well. If this is the case, shouldn't the sensor be covered under the warranty as well? So it's only a $400 repair instead of a $1000 repair.

My thinking is that if ONE part is bad and caused another part to go bad, shouldn't they BOTH be covered?

Also, should leather seats be falling apart after onlyu 70,000 miles? This seems very soon. Is VW using cheap parts so their cars fall apart sooner than they used to? VW USED to be a quality car that lasted. Not anymore. $412.00 repair for the replacement of the Mass Airflow Sensor. (so the Cat could be replaced for free under warranty/recall.)

I have a 2005 VW Jetta Value Edition. I do not recommend ever buying a Volkswagen. I bought this car in January of 09 because I found out I was pregnant and needed a reliable car that would not need much repair for a while. The first car I owned was a 1986 Jetta and drove it until it had a good 300,000 miles on it. Naturally I thought another Jetta would be a good idea, not the case at all. With only 60,076 miles on it and just 4 years old I am having to put in $8,800 worth of repairs. The timing chain broke and bent most of the valves in the engine. This is not a repair due to lack of maintenance as a timing chain does not need maintenance. My power warranty which ended at 60,000 miles only 76 miles over, would have covered this cost completely.

When I confronted VW about this they offered to pay 100% labor and 50% parts. Which was great but still left me with $4,000 to come up with. I've owned the car for 9 months and bought it for $8,500 and am now already putting half as much as I bought it for into it. When I spoke to one of the so-called executives she told me she was sorry for the burden but this was the only offer they could extend and I'm lucky their even doing that. Now I have 5 good friends who work at a large dealership in my area and said in this case they would honor the warranty to the fullest extent. So I told her that and also told her if this was all they could do for me then I would never buy a VW again and would be getting rid of mine. At that statement she revoked the offer they made and stuck me with the full cost of repairs. Pretty Childish! Point is, after this happened I did much research about other VW consumers and have not found even one person happy with their VW or their customer service. Save yourself time, money and hassle and NEVER buy a VW!!!

I have had nothing but trouble with my 2003 VW Jetta 1.9 Turbo. Most recently, the engine needs an overhaul/replacement and it only has 85K miles. They want $5K for this.... The dealer indicated that the heads are burnt due to engine overheating.

Warning to all: Never buy a Volkswagon Jetta unless you can afford the many and costly engine repair/expenses for items that are not normal wear and tear (started year 3 of owning the car). Whoever heard of needing an engine rebuild/replacement for a 6 year old car with only 85K miles on it? Apparently this is normal for VW Jetta since the other articles on this website indicate that many Volkswagon owners are experiencing the same issues. Could someone give me my money back for the car payments and on top of that the costly and not so ordinary engine repairs. The car and the company are lemons in my book.

Buying a 2003 Volkswagon Jetta was the worst decision in my life. If there is one redo option available in a life time, mine would be to go back and stop myself from getting the 2003 Volskwagon Jetta. I'd be better off today without it.

new timming belt, new cylinder head, new 02 sensor, new cranckshaft senso, new turbo valve, new coils, new air flow sensor and still can not pass inspection in New jersey. Never buy VW again. Buy american of Japanese!

In January 2006 I purchased a used 2002 VW Jetta 1.8 Turbo from a dealership. From the moment I got the car I constantly had problems with the car. The brakes constantly squeaked and needed to be fixed, then the brake light wouldn't shut off. Then my check engine light would go on all the time. They were random misfires that couldn't be explained. My car then started leaking oil all over the driveway. I had to get the oil pan fixed.

One day I was getting something from my center storage unit and the snap just fell right off. Later I invested in getting the timing belt replaced as well as the water pump. My car at this point had 102,000 miles on it. My mechanic said that around this time is when the water pump and timing belts need to be replaced. So $1000 later my car seemed to be running fine, until a few months later when again my check engine light went on, random misfires again. Had some hoses replaced which cost another couple hundred dollars. Later I had to get my O2 sensor replaced.

Then a few months later my car was overheating while I was driving it. It was being sluggish and my airconditioner stopped working. This was all related since a fuse melted my spark plug box (or something like that). So the mechanic fixed that. A few weeks later my driver side seat belt unwound and would not retract anymore. Now it is completely out. I called VW of America because I felt that this was a safety defect. Since I do not have a warranty on my car since I bought it used, they said there was nothing that could be done and said I could go to the dealer and replace it for $400 plus the cost of labor. Really not helpful at all.

A few weeks later I had to renew my car registration and while I was opening the glove compartment, the handle for my glove compartment snapped off. That would cost another $100 to fix. For the past month intermittently I have noticed that my car was having some problems upshifting. It wouldn't do it all the time, but just certain times. It had been loud and idling loud. Again the check engine light went on. I needed some hose to be replaced.

I got those all replaced hoping the car would drive fine. The mechanic didn't notice anything to be wrong with the transmission. Then I drive it and the same problem happens, now he says it could be my transmission. I took it to a transmission specialist and they quoted me at $3,000 to fix the transmission and recode my key, because now my key isn't being recognized by my car and it will periodically not start.

It is frustrating that for issues like the seat belt and the transmission going out aren't covered at all, this is also a safety issue. My car will shake if I put it in reverse. It is beyond loud once I start it. Overall I am extremely frustrated by my entire experience with my car. I am currently "upside down" on my car loan. Since I bought the car used and it has cost me so much money fixing it and maintaining it. I am beyond frustrated and upset.

I will NEVER ever buy a VW car again. The customer service department at VWOA is the absolute worst. For the issue about the seat belt that is a safety issue, if this had happened to a Honda then Honda would have replaced the seat belt at no cost, because if affects the safety of the passenger.

Now I have the dilemma, do I fix a car that isn't worth it, or do I try to purchase a new car (but how do I do that when I owe more than the car is worth and the car isn't even drivable at this point).

I have a 2006 Volkswagon Jetta with 57696 miles and I am having to spend $500= to replace ignition lock cylinder. I feel this is a factory problem since a have found on the internet others have had this problem.

1999 volkswagen jetta nearly bankrupt me. Volkswagen is the worst company i have ever had the pleasure of owning one of there products this company should close there doors and do the consumer a favor if there is anyone out there that thinks there products are great, is living a fairy tale world. i can not believe this company continues to sell automobiles. there track record is absulutly shocking to say the least these people need to be held accountable.

I have an 03 jetta and it was working fine but there were many problems with the automatic door locks. just last month i had them fix the door locks so they would all work but it costed around 800 for a new key, for the dealership to program all of the doors to the key, and for new activators to be installed in the back doors. Frankly i think that it is absurd that we as customers should have to pay that much for something like that. Ive tried to get them fixed before, but the mechanic said that he had such a hard time fixing it...he actually returned it in worse condition than it was before. I think that the company should be responsible for the glitches in the cars system...its a great car and i love it but i shouldnt have to pay to get the locks fixed...its only a few years old.

My parents purchased a 2001 Jetta 1.8T for me in 2004. It only had about 37k miles. I have since had nothing but problems with the car. My parents decided on a jetta because they had heard vw's were so reliable.

My car, when running "normally", sounds like a diesel engin for the first minute the car is started everyday. If you don't let the car warm up until the noise goes away, the car jerks and shakes if in reverse or drive.

As far as cosmetic concerns, the interior has a foul crayola smell that sticks to you if you're in the car for even two minutes. The plastic inside is peeling, the window switches must be replaced constantly, my sunroof leaks, my passenger side door leaks at the bottom if the car goes through the carwash or if it rains.

In October 2001, I purchased a new 2002 Jetta TDI. I have had nothing but trouble and breakdowns with it. Amongst many issues with this piece of junk, I have replaced the mass air flow sensor TWICE, the a/c quit working after 4 years, and now the transmission needs replacing. Not to mention the fact this car will not start in the winter at all!! Volkswagen nor the dealer (Clements now Mankato Motor) could care less. Too bad they said. I will never buy a VW again nor will I recommend one or Clements. Horrible vehicles and horrible service.

I am the owner of a 2005 VW Jetta, with 35,000 miles. In August, I took my car to the VW dealer because my driver side window would not go down. The bill to repair the motor for the window came to $600.70. I thought my car was still under warranty, but it had expired the month prior. I was distressed that with as little I have used my car in the last four years, that my window would break down. The expense to repair it was shocking. I've been happy with my car, but have experienced several repairs that were covered by my warranty. I know wonder if this was a wise purchase on my part. I was impressed with VW's safety rating, but now wonder if I'm going to be able to afford to keep it going.

I purchased a 2001 Volkswagen Jetta GLX VR6 sedan new in 2001. While it can be a fun car to drive, it has been a major headache as far as repairs. I have been in and out of the shop with it more times than I can even count: window failures, warning lights showing all kinds of problems, seat heater quit working, light switch problems, catalytic converter problem, etc, etc. One example of a repeated repair (that wasn't a recall) is the front bumper and sound guard. I am now driving with the sound guard and one of the wheel well liners off because I'm sick of paying to have them replaced. The bumper has just about ripped completely off from getting hooked onto curbs or snow drifts.

at this point i hate vw...expensive parts and no kind of support. my dad figured that it was either a head gasket that i could get for $50 or buy a water pump. tgank goodness for my dad knowing more than i did, he went ahead and ordered the water pump and a timing belt, by the way should be replaced at 105,000 i think, when the parts came in he put my poor car back together and the car runs great. besides the interior of my car falling apart...the door handles coming off trying to close tge door and the armrest falling into a million pieces...what more can u expect.

purchased a 2003vwjetta nov08. took car back 1rst wk abs light came on. 2nd wk engine light came on. they kept car approx 7days. took car back next two wks even after 30dys. they kept telling me that it wasnt anything wrong that the car just had a lot of sensors being have problems from day one. car stalled on fwy aug 29 09. towed it two mechanic. battery cable burned. he checked it out. said the timing belt that was put on caused the pistons to go into engine. need a new engine. i called company. tald to patty. told them about the car. they told me i bought it as is.

I moved from Arizona to Illinois in order to attend graduate school. My father, brother and family friend drove my 2005 Volkswagen TDI Jetta from Phoenix, Arizona to Chicago, Illinois in June 2008. I bought the car brand new with 32 miles on. However, in New Mexico the car started to smoke and then broke down. The car was towed to the Volkswagen dealership in Albuquerque, New Mexico. After three days, the service man at the Volkswagen dealership told my father that they could take the car as is. However, my father said that he did not feel comfortable taking the car until it was completely fixed. The dealership had the car for over five weeks before finally getting it fixed to continue its way back to Chicago. However, during the time the car was in the University Volkswagen in New Mexico, the service department did not call when promised to call my father on the updates of the car, went through my extended warranty company when Volkswagen warranty should have been covering the expenses (my car was under the mileage and was kept under proper care to maintain Volkswagen warranty). Additionally, Volkswagen kept telling my father the car would be ready and then would push back the date.

My father went to New Mexico on two occasions when they said the car was ready and both times the car was not. During one time he went there he drove the car for a test drive and it broke down. Additionally, my parents contacted corporate and they were rude and they not listen to the consumer (us). Instead, they said they would be unable to help us. Volkswagen proved to have horrible customer service. When the car was in New Mexico, Volkswagen never offered to take out the suitcases and ship them (I moved to Chicago with one suitcase assuming my car was going to be there in a week). Volkswagen never offered a rental car; I had to rent my own car in Chicago and never helped my father with all the expenses of the towing, hotel, and car rental in New Mexico. Finally the car made it to Chicago and it seemed that it was working. However, January 13, 2009 the car broke down on my way home from the train station. I had to sit in my car when the temperature was 4 degree Fahrenheit and wait for the tow truck. I got it towed to Dan Rich. On January 16, 2009 the manager of Dan Rick recommended having Volkswagen fix the car. We then had the car towed to Volkswagen. I did not receive my car back until February 11, 2009.

I called Volkswagen on January 31, 2009 to check on the car and the man told me they ordered the part, but that it had not arrived. On February 2, 2009 I went to Volkswagen and was told by an employee that the wrong starter arrived and they had to order another starter, but it was on back order. My starter was not even the initial problem and was working when I last had to car. Volkswagen eventually realized that the car was broken more than just the starter (I believe they broke the starter from keep turning the key and cranking the defaulted engine). At this point in time Volkswagen assumed I put in the wrong oil in my car because the oil light was on. However, I have always put in the warranty oil and in October had just had my oil changed. On February 14, 2009 I was driving to the city and the car broke down again. I got the car towed from downtown to Orland Park Volkswagen. On February 16, 2009 Volkswagen decided that the car needed a new engine. They realized that the fuel was getting into the oil. The car was not finished until February 27, 2009. A few days later the car broke down again. This time it would not shift into gears. Volkswagen stated that a part was missing in the transmission, but that they had nothing to do with it because they only work on the engine. I never once touched the transmission or opened my hood. The last people inside my car were the servicemen in Volkswagen. And wouldnt they have had to touch my transmission since it was right next to my engine that they put in? I was charged with this expense since no warranty would pay for it. The engine that was put in February should have been replaced when the car first broke down in New Mexico. They tried to "path" things up and keep the expenses low, but in essence, the expenses became great because the car was never fixed correctly.

I am disgusted with Volkswagen. They committed fraud with my warranty company when they should have been paying for the expenses, and I had additional expenses when I should not have had the expenses due to their negligence. I used to love my car, but I would never buy another Volkswagen again and I would never recommend the car to anyone else. I have all the paperwork and documentation saved because I would like to see a lawsuit develop against Volkswagen. I have been fighting to get them, but I hope others will help. I do not know what else to do, but I hope that someone show them that what they are doing is not ethically right.

First off I'd like to give other Jetta owners some advice, from quick cheap fixes I've had. If you're having a problem with the car starting in humid or wet conditions put a plastic baggie around your coil pack with some zip ties. You can verify that this is the problem by watching it arc in the dark. The other problem could be the distributor cap, which can arc out if it gets wet. Simply wiping off the moisture and then using hairspray or some silicon coating will help prevent a recurrence.

With my 1998 Volkswagon Jetta, we used to have major problems in the rain, humid conditions or in the car wash. Any moisture would start the car bucking and jerking. Sometimes the car would die out completely and not start for hours. This has since been resolved. Other issues have been drain plugs getting clogged for the A/C, the passenger side door doesn't open in the cold and the wiper lever was worn down to the point that I have to push on it to stop the wipers blades from going. Also other minor cosmetic issues such as the door lock knobs breaking easily. Other than that it has just been maintenance issues associated with the car. I have not had such major problems as those above have had.

Ever since I bought my VW 2003 Jetta 1.8T i have had nothing but troubles with this car. I had to replace the entire engine at 62k miles. At 85000 miles my check engine light and oil light came on. According to the dealer, my oil level was low and just needed an oil change. I was told to top it up at 2000 miles. well at about 1990 miles the oil pressure light is back on. I check my oil guage and it's full. I do it several times and it's full. I call VW to complain about it and i was told to bring the car in next business day.

While driving back less than a 1/4 a mile after the light comes on the car starts making a cranking sound and I end up having to get it towed back to my house. Apparently I have an oil pump problem. I refuse to replace an entire car engine twice between 30miles that is ridiculous. I have read several complaints about sludge and oil pump problems by VW and someone must hold them responsible. I am always at the dealer every 3 months. I have just read that the oil pump should be changed at 40000 miles or there about to prevent this. Well this was never mentioned to me.

The knob on the drivers door that adjusts the side mirrors/mirror heater snapped off right after I bought the car. The handle to the glove box also snapped off.

To top it all off, I went to my car after work and the rearview mirror looked like a lavalamp- the auto dim fluid somehow leaked. It was a pain to deal with, but then it started leaking onto my interior and spotted the leather on the passenger seat.
I honestly will NEVER buy another VW again. EVER. I had better luck with my 1996 Saturn SL1, which is truly sad.

Luckily I paid the car off last year. Its extremely frustrating to be told that VW are such dependable and long lasting cars- they are NOT.

They are currently saying we would have to go outside of Volkswagen for a resolution. Also, our cruise control has stopped working intermittantly. All this on a 2009 vehicle.

My 2001 Jetta, 2 liter SI engine just blew out the second spark plug in about 6 months. The first was repaired with a helicoil insert. This one was able to be fixed with a new spark plug put back into it. This is something you NEVER expect to have happen. Spark plugs are supposed to stay exactly where you screw them until you unscrew them. Or are you supposed to check the spark plugs every 10, 000 miles to be sure they are still screwed in to full depth and firmness? What's the deal with this?!

Volkswagen's attitude? Oh well. Too bad. So sad. This is their attitude even though the service folks suggest that the part was faulty to begin with and it just took time for the fault to show up. Don't even get me started on the shoddy interior upholstery which started falling apart after only 2 years and the radio buttons which are melting in front of my face. Then of course, there is the trunk latch which has not worked properly from the day I brought the car home. No amount of complaining has ever gotten any service for that and now they tell me that it is a common problem for the latch (a $250 repair if I remember correctly) to go south. I am disgusted with this auto manufacturer and will NEVER buy one of their vehicles again.

I've had my 2001 VW Jetta GLS 1.8T for a little over a year with 87,000 miles on it when I bought it. I now have 111,000 miles on it and have experienced nothing but problems with it since day one. I'm already upside down in my auto loan as it is, and every week I'm at the dealership fixing a recurring problem. I'm at witts end and really don't know what to do. I've gone to the dealership at least 16 times in the past 5 months to fix recurring throttle and engine problems. I'm out over $3,500 on repairs in this car and still owe a little over $8,000 on my loan. I really hope a class action lawsuit develops so frustrated VW Jetta owners will be compensated for their troubles.

I have a 2006 VW Jetta. In the first year it needed a new transmission. Then the switch in the steering column went bad (needed to be replaced). This switch went bad again; but now is now longer under warranty (cost $300 to fix). The coating has come off the radio, causing it to show the white plastic beneath; the headliner is pealing off as well. Now, it appears the oil pump has failed. This is a terrible car. I contacted VW customer service via email, and was told that the warranty has expired - too bad. Bottom line is this car has been problemmatic since it was assembled.

2002 Jetta TDI passenger side window clip broke and the window fell inside the door. They charged me 2 hrs labor when it took them one hour to fix and the total cost was 257.55. The Service Manager said, It was covered Volkswagen Corporate if I had bought the car in 2002, but because it is a 2002 that was bought in 2001 the warranty is up.

I join the legions of complaintants about the many, many problems we are dealing with in what I perceive to be faulty design/manufacturer parts in my own 2001 VW Jetta.

I am miffed as to why VW is not held accountable, what with this amount of incidents.

My own include: interior paint peeling when the car was 6 months old; faulty ignition wires; faulty trunk latch: I've had to replace it twice. That would be THREE trunk latches when you include the one it came with; problems with door locking machanism; faulty temperature gauge part; faulty mass airflow; faulty hazard lights; failed turn signals; faulty brake lights; catalytic converter failure just past the covered period mandated by Federal Law; faulty lighting in trunk area (not a bulb). Some of these problems had "Technical Service Bulletins" from VW, but no consideration if the car was out of warranty. VW should, at the very least, give some concession when these problems occur just past the warranty.

VW corporate has constantly "disowned" their product and the responsibility inherent in manufacturing and promoting such vehicles. Although they eventually reimbursed me for the hazard lights, turn signals, and mass airflow valve, it was not without much aggravation and letter writing on my part.

I have a 2001 Volkswagen Jetta VR6 and just recently the window just fell into the door bay. It seems this is a common problem. Does anyone know if there is a recall for this or if they will fix it for free? It seems ridiculous that this should happen.

I]'m writing in response to a series of issues I have had in the past 3.5 years owning my Jetta TDI 2006. The second year the flywheel was replaced. I was told at the service center that the clutch needed to be replaced. I challenged the associate asking if 30,000 miles was a normal amount of time to replace your clutch. He told me yes it happens often when you ride the clutch. I've been driving a manual transmission for 20 years and I do not ride the clutch. He told me it would break in 7,000 more miles. I am now 20000 miles later and it is still working.

At this same service (fly wheel replacement) I mentioned that the door locks weren't working all the time. They told me they couldn't find anything. Keep that statement in mind while I tell the rest of the story. This year the front end was shaking. I took it to the dealer and he told me I needed two new tires. I told him the trunk was broken and the door locks werent working all the time. I purchased two front tires and got a new trunk lock put on. They said the door locks were ok. (They said the door locks were OK).

This week (6/8/09), I went to get gas. The gas door would not open. I had to have the car towed to the dealer. The associate tells me the door harness needs to be replaced. Inside the door, the wires were pinched and broken, a factory defect at assembly. This is the cause of the past year and a half of the door locks not working, but since the car isn't under warranty by a couple hundred miles, I have to shell out 700 to get a new door harness.

I'm livid. I have had nothing but problems and no one is very helpful. I was blown off three times when I asked about the electrical problem (WHEN THE CAR HAD A WARRANTY) and now that it is up they decide to find it. I love my car but I can tell you I will never buy another one.

The problems and people I have had to deal with, making assumptions about my driving abilities and lack of customer care is enough to say VW aren't worth the trouble. I should not have had to pay for a factory defect. Now they are telling me my clutch is slipping. I don't know weather to believe them or not. I dont feel a difference. I can't trust the judgment of my Professionals at the following VW Dealers: Trend VW in Rockaway NJ; Young's VW in Easton PA (where we bought the 2006 TDI Jetta)

I feel like I have been taken advantage of and I'm helpless to do anything about it. I should be compensated for the door harness and the lack of respect from VW employees that I have had to put up with the past 3.5 years. I'm very disappointed with company; I use to hold it dear to my heart.

I own a 2000 Volkswagen Jetta, I was driving on the freeway at 80mph when the check engine light flashed and the car jerked off then back on again, this is not the first of its problems, but at that speed it could cause an accident, after getting it fixed it was the coolant temp sensor, very extreme reaction to something so small. No accident was caused but if the car didn't return to normal running I could of been rear ended.

I've owned two Volkswagon Jettas. Both have been afficted with the same problem with the door latches. The doors won't close. Something is defective about the internal latch. Replacing these defective latches is no easy fix. The first time was on my 1997 Jetta. I had a garage extract and replace these latches (rear doors) at a cost of $550.00.

I now own a 2001 Jetta. Last year the same problem arose with the front doors. I once again had to have the work performed for a cost of $500.00. Now, the rear doors are not closing. As you can imagine, I'm at my wits end. I have not had the rear doors fixed because I simply can't afford to. This defective problem poses a considerable safety risk. The doors swing open as I'm going around corners. I've attatched a bungee cord for now rendering my back seats useless for passengers. I do however sometimes need to carry a passenger back there and advise them of the hazard that exsists there. If this is not a recallable item, I don't know what is. Please relay this information to the proper channels.

I bought new 2009, Salsa Red, VW Jetta in Fall, 2008. Within 5 mos., I have white speckled pits all over the front bumper and several others sprinkled over the car. The paint job is so thin that the least little thing that bumps it chips off the red paint. This car has never been driven on a gravel or dirt road. I asked service manager where I bought it to take a look. Local dealership chalked it up to "usual wear and tear" from grit and dirt on the highway going back and forth to work. None of the other cars I have owned previously (driven on same roads)nor any of the other cars in our entire parking lot (condominums) have this type of damage to the paint. I believe I have an inferior paint job. I wrote to teh Customer CARE center to complaint and the VW Customer CARE center sent me a letter siding with the service manager at the dealership, sight unseen. Oh, yeah, they sold me some touch-up paint.

Thank you

I purchased my new 2006 VW Jetta TDI new in 2007. My wife and I have been a long time VW owners going back to 1968. We have purchased new 2 Beetles, 2 Rabbits (my brother and I both purchased matching Rabbits), and 2 Jettas. I never had any major problems with any of my VWs except my most recent 2006 TDI.

Several people told me before I purchased this TDI that VW has a lot of electrical problems and cost of ownership on a TDI is one of the highest for any vehicle. I almost bought a Honda Accord but I like all the safety features and fuel mileage on the TDI.

One month after I purchased my TDI while at Cape Cod, Mass. the fan stopped working and had no AC on a 100 deg. day while on vacation. I was lucky the VW dealer in Hyannis, MA was able to fix the problem due to a loose wire connection behind the glove box.

The Transmission blew- up under warranty last year. Springs and other parts fell into the starter and destroyed it. VW paid over $5,000 to Gene Langan VW for the repair.

A few months ago out of warranty the air bag warning light came on. It cost me over $100.00 to fix a wire connection under the driver seat. This shows a pattern of poor wiring connection.

On April 2, 2009 I notice no cold AC and the dealer replaced the AC Compressor and Condenser out of warranty for a cost to me of $2,047.56!

Gene Langan VW told me they phoned VW but VW was not willing to compensate me for the repairs out of warranty.

A few days before I found out about the AC problem I had the TDI sold to a private owner but before I delivered it I had it repaired and could not afford the loss of over $2000. so the deal fell through. I was going to buy a new gas Passat.

The nice customer service lady I talked to today said for me to mail in my receipts for the AC work done and there is a good chance I will be reimbursed for the $2,047.56 in 4 to 6 weeks.

We bought our 15 yr old daughter a volkswagon jetta brand new in december of 2007. The car is a 2008 model. She really did not drive the car much except with me on the weekends. She did not start driving this car till August when she got her license. That winter or fall we started having issues with the car not starting. The lights would come on, the a/c would come on but not the engine. We had to tow it in they said they fixed it. That was the first time. It happend again, we towed it in they said they fixed. Then again we had to two it in and they kept the car for over a week saying they finally found out the problem. In fact they said the car did the same for them would not start then a couple hours later started. By this time the car had about 8500 or less miles, I wanted to trade it in but they said no.

So months went by and the car was fine. Now in the last three months the car sometimes starts and sometimes does not. We have been stranded several times but after an hour or two the car starts. My husband is deployed so I am dealing with this on my own and feel I am getting the run around. Recently this month the car is doing it much more. So once again I took it into VW and told them the car was a lemon, just to replace the car with the same model. There response was no.

The car is in the shop, they called me on the first day and said the start up was fine they had no issues. I am disgusted with the way this has been handled. The car we have now had for 1 year and four months. The car has 16000miles. Basically I have been screwed. I am stuck with a car that sometimes works and sometimes does not. Now the folks at VW are very very polite and act as if they are going out of their way for me. But the fact is I dont care how nice they are, there is something wrong with the car. We spent close to 25500 on the car and traded in a nice truck getting 8000 dollars for it.

My husband did this for our duaghter because he is always deployed and she is an exceptional teenager. Now as usual my husband is gone and I feel helpless. I am worried to have my duaghter drive the car in fear she will be stranded. The car is at VW but it appear they will never find out what is wrong with it, it in my opinion is a LEMON. It has been the same issue with car over and over again, yet they say they fix it and of course do not. What do I do? Who can help me?

I've had my passenger side and driver side window both go out in the past year. I was lowering mine today and it fell off and actually broke. When I took it in to the repair shop down the street the owner told me he gets these a lot.

The window regulator may have broke, the window is definitely broken and will need to be replaced. I haven't received a quote yet, but I'm expecting it to be more than I can afford at this point.

My 2004 VW Jetta TDI has had issues turning off while i'm driving. it's done it since i got the car and i've complained but they can never find anything. I usually can restart the car, but recently it will stop in the middle of driving and i can't start again for over an hour. When i take it in to the dealer, they can't find anything wrong. i think i have a lemon. it's happened twice in the last month now.

can't drive, can't get to work. so far it's only cost me a couple days of work and stress there, and a fee to have VW look at the car and find nothing. i've had to find another ride to work.

well I bought a brand new jetta and it all started when I went through a touch free car wash .. my door panel on my passenger door flew off wjen dryer came on.. went to vw they fixed thn not even a week later it did it agaiin driveing down rd...then at 15000 miles my back breaks go out and I go to vw and they told me 300 to fix it I got upset cause not supposed to happen at that low mileage and the guy was like well that's vw for you... so he mad me feel like I bought a P.O.S... which it is... so anyways I brought my car into firestone where they fixed it for 200.... I will never ever by a vw again.

I have a 2004 VW jetta that I bought brand new, the car right now has about 42,000 miles. I have already had to bring my car into the shop about 3 times for transmission problems now I still have the transmission problem, it feels like its not shifting gears and the rpms race up and then the gear kicks in and jerks the car. Yesterday my heat stopped working!!= and the car began to overheat, the check engine light came on and i changed the termostat but it didnt fix the problem. I think its the Water Pump, thats right at 42,000 miles.

WHAT KIND OF CAR REQUIRES A WATER PUMP AT 42K? A VW JETTA! I WOULD NEVER BUY ANOTHER VW EVER! After some research online I found out that VW uses a very cheap plastic water pump that breaks and they arent recallng this problem. VW says theres nothing we can do you are out of warranty. This isnt right what they are doing to their customers!

In 2007 I purchased a used 2001 Volkswagen Jetta with 62,000 miles. Two weeks after purchase the service engine light came on and has been on since. I've spent over a thousand dollars in repair, on top of what i purchased the car for. There is a recall for the catalytic converter, however, in order to get that fixed cost-free you have to fix everything else that is wrong with the car. And, believe me, there will ALWAYS be something wrong with the car according to the dealership.

The car failed inspection for emissions, so the dealership fixed everything but the catalytic converter (which they stated worked great) and on the way out of the inspection station the light came back on. I've had to replace every exterior light bulb at least twice in the last year and a half that i've had the car. Just two weeks ago my passenger side window just collapsed for no reason.

To make things even worse, after my last trip to the dealership my transmission is failing. According to other Volkswagen owners i know, after they took their vehicles to the dealership they have found their transmissions fail within the next week or so. MY ADVICE TO EVERYONE: DO NOT BUY A VOLKSWAGEN!!!!!! It will only cause you stress and an empty pocket!! ALSO, before i forget, between oil changes I have to put a carton of oil in the engine every 500 miles because the car EATS oil. I would say I just happened to end up with a REALLY bad lemon but my friend has a 2001 Volkswagen Jetta and had to have his entire engine replaced because it was eating oil.

Spent over a thousand dollars in repair and will need to spend over 3 thousand dollars on a new transmission.

I purchase a 2009 volkswagen jetta from southland volkswagen in medicin hat alberta. the sales man told me it had all the optional available.He sent me a fax that listed the options. when i recived the car it had no block heater. i called the sales man and he told me told me they did not install block heaters on this moldle. the list of options said it was a standard equipment. I called vw canada and told them. the girl i talk to asked me to show her were i found it on the web site.i should her and she said she would get back to me.they called me today and said it was a mistake and removed it from the websit. can you help me or can you tell me what to do next thank you peter

Stepping on the brake makes the defroster light come on...when it is turned off. I did take it in for the brake light recall on Nov 7 2007 which was done in Everett, WA at Pignataro Volkswagen. Not long after the wiring harness failed 01/11/08 which I had replaced at a certified shop Conway Motors in Everett, WA with the specified Volkswagen part.

Later while working in Bend, OR the brake light recall required fixing again, which was done at the dealer Carrera Motors on 03/17/08. It is a recurring problem and more than likely the cause of the wiring harness failure. The defroster light button is coming on when I step on the brake. I think the wiring is messing up due to another poorly installed brakelight switch recall. Seeking your advisement...With appreciation.

four months after purchasing a volkswagen jetta 2000 the car exploded. my son got out safe but i am still tramatized by the incident. two months after that i received a recall letter from volkswagen indicating that the car could become overheated and to have a certain part replaced

i am still tramatized by the incident my son lost his job and all of his college savings were used to purchase the car

I lease a Jetta 2007. Every winter when the temperature goes below -0, the air pressure drops in the tires, especially the R front, sometimes 2-3 tires loose air pressure. The air valves are recessed into the hubcaps. Just TRY getting the caps off those valves when it's below 0! I can't always get them off so I am driving with low tires. The service dept says, that's because you have a car with the sensor, it probably happened in all the cars you had, you just didn't know it! I also have brakes that squeak. The service dept told me that was normal. How come I never had normal brakes in any other car do this?

Driving down the street in my 1999 vw jetta gl with 62,000 miles on it my window fell down. One month later another window the oposite window in rear, did the same thing. It won't go up or down. In the front the windows are making noises and the service advisor at the dealership tells me they also preparing to break. I fixed one window but this is a very costly repair considering that this is a faulty design and they are falling down on most of these in the jetta gl series. The vw dealership showed me the regulator that is breaking on these and they are made of plastic and don't stand a chance in summer weather or in cold climates. This should be backed up by the vw dealer and definately falls under the lemon law. Is there anything that can be done or is there any chance or a re-call.

So far on the Right rear window the cost I paid for re-pair for the regulator is $321.81. For the additional window the dealer quoted me closer to $500.00. It need fixed, but the other windows are in need as well.

I own a 2001 vw jetta and both my drivers window and passenger window fell. I was told i need a regulator for the windows which cost over $1000. I got it fixed and was compensated for it by vw but less and a year and a half later, again they both broke. How can vw replace a bad part with the same bad part. Now my warranty is up and they don't want to hear it. I can't believe they haven't corrected this problem yet. Replacing a broken part with the same defective problem is ludicrous. It's just a cheap plastic piece that's supposed to hold up a window.

I leased my VW Jetta in 2005. I had always wanted one because I thought they were cute so as soon as I could afford it I got one as quickly as possible. It was great for awhile until I had to have my first scheduled maintenance. No one tells you a simple oil change will cost at least $150 and that you have to go to the dealership to get that done because no American dealer can do it.

THEN for the 10,000 mile service no one tells you it will be $400 for what appears to be nothing. Not to mention for all of that you have to take a day off and sit for five hours because they're only open M-F 9-5 and you have to make an appointment, and then sit and wait for literally half the day. The $400 maintenace service has to be done every 10,000 miles.

Then when I went to turn it in it passed inspection and we turned it in without a problem. Which was great, until I got a $350 lease turn in fee which I have never heard of in my life and refuse to take payments. If I don't pay it - they're sending me to collections. I would NEVER recommend a VW to ANYONE nor would I ever purchase or lease new or used, again. They're customer service is terrible as well.

We may be sent to collections because we can't afford the $350 unexpected lease turn in fee plus the $1200 worth of maintance, plus the 5 or so $150 oil changes. My lease cost me around $12000. That's insane.

Started my 2001 Jetta TDI early in the morning to let it warm up. Temperature was about 20 degrees. Stepped to the house to lock the doors and upon returning to Jetta I noticed a it was on fire. I was able to put it out with a fire extinguisher. Checking out the damage revealed the fire started at one of the coolant glow plugs. To test this I started the car again and within a minute the one glow plug started sparking and caught on fire. I put the fire out again and disconnected the plugs. The car has 217K miles on it.

Damage was only to the glowplugs. I just wanted it on record as to the cause.

I purchased a brand new car on the 1st of July 08. It has come to light that there is a hole in the roof letting in water!! It has been to an authorised dealer for inspection and a disc report sent to the factory. To date nothing has been done to repair my vehicle. my first phone call was made to VW customer care on the 15th September 08. I have made uncountable calls to VW I have also been in touch with the SMMT (the society for motor manufactures and traders) I am still awaiting a reply from them. The vehicle has been financed through Fortis lease, I have also been in contact with them via the phone and e mail.

As a result of nothing happening and no action been taken I have decided to cancel my payments on the car. There is still a hole in the roof of my car. I have blocked the hole with silicone to stop any water getting in. This however does not address the problem and affects the cars warranty.

Beyond the regular recalls from VW, when I purchased my 2001 jetta the seasons where still cool. Four months later as soon as the weather heated up I started noticing a crayon smell. I tried air fresheners, auto detailers, I took the car back to the dealer numerous times and no one could find the cause of the crayon smell. The dealerships simply said sorry, and told me to buy an air freshener. The crayon smell is enough to gag a person, and if you need to turn the heat on, the air is so THICK with crayon, you can't breathe.

A consumer complaint forum directed at this company, stated that VW corporate finally acknowledged that they used asphaltic sound deadening material sprayed onto the floor board, that did not cure properly, and smelled when heated. No one at VW will discuss potential health hazards from breathing these toxic fumes.

Hundreds of dollars in mileage costs going back and forth to dealers trying to get an answer; at least a hundred dollars in air fresheners, and close to three hundred in auto detailing and carpet cleaning services to try and remove the smell.

Where to start! I have owned this car for almost 8 years. It is a 2001 Jetta Wolfsburg 1.8T. I have had the brakes repleaced twice, all 4 rims are exhibiting the pitting issue (there is a known defect in the clear coat for the 2001 models), I too have the nauseating crayon smell, roof leak. The check engine light has been on for several months and depsite having it in to two different service centers on 5 separate occassions for the light which no diagnostic could figure out why.

Now - for some unknown reason - the engine is being flooded with gas causing a VERY ROUGH idle and loss of acceleration (this is only intermittent but the last time it happened the engine completely overheated). I am being told that they believe this is causing the check engine light to come on but can't determine why it is happening. And, oh yeah, the car is also overheating. This car has less than 65,000 miles on it. I WILL NEVER BUY ANOTHER VW!

Frustration, safety since I have small children and it is completely unpredictable when driving it.

I have replace the thermostat in my car 4 times. The head gasket once, the water pump twice, the timing belts twice. Had to have my block rebuilt. Has problems ALL THE TIME. Engine light is on ALL THE TIME. Thermostat light is on ALL THE TIME. I will never ever ever ever ever again own another Volkswagen. They are a rip off to work on, and the dealerships will make you pay to have it looked at (98 dollars just to LOOK at it) even if your part is under warranty and it never should have broke in the first place.

The last one [thermostat] I had put in wasn't even 5 months ago and here I am once again, paying for my car to be fixed. I'll never be abel to get rid of it either because there is always some kind of light flashing or beeping in it signalling that something is wrong with the vehicle. Maybe I just got a bad one. But even so, I have got no sympathy from anyone at VW. This car is a little black cloud over my head. It's truly mad my life miserable for the last few years. Never again.

I have replaced the ignition coil twice in my car at a cost of $800+ each time. Volkswagen knows it has a problem with this part, but does not recall or redesign this defective part. My car has only 77,000 miles on it. It's on it's third ignition coil.

I brought my 2006 Jetta 2.0 in for factory service after my local mechanic advised me to do so as he stated there was a probable mechanical problem as a result of the engine light coming on that he couldn't clear. Upon bringing the car to [dealer] where I bought the car in Sept of 2006 as a demo with 6K on it, I was told I needed to authorized diagnostic work on the vehicle. The dealer dismantled the motor, and then advised me that my 3 year 36,000 mile warranty would not be honored because the motor had gone bad because I did not follow the manufacturer's maintenance schedule.

I submitted copies of the maintenance records from my local mechanic, but unfortunately I estimated the mileage for when the routine oil changes were done. The VW dealer REFUSED to put the motor back together because I only authorized the diagnostic work - NOT to put the motor together! I was forced to remove the vehicle from the dealer's lot AT MY EXPENSE to have it towed home as I was threatened with daily storage fees if I did not remove the vehicle!

I sent a certified, return-receipt letter to S. Jacoby, CEO of VW, and finally received a return call from K. Fox, from their coprporate office. I was told that VW would not under any cirumstance honor the warranty, despite my proof of routine maintenance. I want EVERYONE to know how poorly VW treats their customers. I will NEVER buy another VW product, and I am telling everyone I know in every manner I know how VW will ***** *** over.

I am paying $333.50 a month lease for a vehicle with a dismantled engine that sits in my driveway.

The used 2001 VW Jetta Wagon I bought has a sunroof that leaks water into an overhead cavity when it rains, which the water then leaks through the vanity mirror lights into puddles inches deep in the driver and passenger side floor space. The guy I bought the car from didn't tell me about it when he unloaded the burden on me -- Thanks. Oh yeah, I've also had problems with reoccuring check engine light, with oil burning (typically from driving at higher speeds), and now my car smells horrible like a dead rat is in the vents when I turn the AC on. A mechanic said it needs a new cabin air filter, which I haven't replaced yet. It's a pain to have these issues. I just hope the car doesn't develop the sludge problem, the side window problem, or any of the other problems that people experience with the car. The engine seems to be running fine, but I will definately unload the car at the 100K mark. Hopefully it won't die before then.

Purchased a new VW Jetta 5, July 2007 and september 2007 complaint about defective rear suspension, at every service interval vehicle needs new rear tyres, also water leaks in boot, front suspension noisy - returned the vehicle on numerous occations,, - now dealership offers to accept vehicle as a trade in - I to incure more cost

vehicle in unsafe to drive, vehicle spun out on wet road. dealership not prepared to resolve this matter - blame on VW SA- instructed to do nothing.....

Both my wife's and her co-worker owns a VW Jetta with the 1.8T engine. Both timing belts have broken and both cars have less than the recommended replacement miles of 105K. VW is refusing to help.

I have a 2007 Volkswagen Jetta with less than 30K miles on the car. My rear brakes are wearing unevenly and are need of repair. I had an outside mechanic take a look and he said the wear is indicative of a serious mechanical problem. According to Volkswagen, this is normal wear and tear and they will offer no assistance. There are duping the consumer by selling an inferior product and will not stand by their warranty saying this is categorized under normal wear and tear. I have contacted the dealer where I purchased the car as well as Volkswagen Customer Care. I have seen via online forums that many people have had this same issue.

I am having to pay out over $400 to have my rear brakes fixed for a car that is still under warranty.

We bought the brand new 2001 VW Jetta GLS VR6 back in July 2001. The car started to have melted crayon smell after about a year of ownership. We took the car to the dealership for a A/C clean and thought it would help the situation, but it did not. Dealerships could not help with the problem, so we thought it was just our luck and we were the only one that have this problem.

After owning the vehicle for several years, the crayon smell becomes so severe that I feel nauseous after being in the vehicle for several minutes. I don't personally drive the vehicle anymore because it makes me sick. However, my family still drives this car from time to time. They mentioned the same problems to me too and I cannot find a way to fix the problem. Anyone can help? Please. We love the car but it just smells so bad that we cannot drive it.

Main fuse holder on my 2003 VW Jetta wagon (62K miles)burned and began to melt. Fortunately the car stalled or it could have started a fire with my 8 month old grandson in the car.

$236 in otherwise unecessary repairs. Loss of several days without vehicle.

Oh jeeze, where to start. Well, a good spot would be when I first bought the car used, I noticed that it smelt like crayons. The car is a 2001 Jetta 1.8T by the way. Secondly, anytime that I would put it in reverse, the darn thing would always act like it was going to die. It would shake horribly, the engine would sputter and the lights would start to dim. Now the tape player is busted and wont stop spining even when the car is off and no key in the ignition!!! And since I got the tape out the was stuck it still does it, but only now when the car is started or when I turn the lights on.

I have complaint about my on going issue to the dealer but their suggestion was to purchase a brand new Passat which has even worse reputation than Jetta.

I will never purchase any VW car nor recomand such a car. You will suffer by purchasing such a car. It is cheaply assumble with cheap material in Mexico. It's not from Germany.

I was rear ended a few months ago. Took my car to a Body Shop. They fixed it but realized the bumper had a defect. Called Andrew at Volkswagen he, got several new bumbers 5-6, they were all defective. Andrew said there was nothing he could do and was very SORRY, he tried. Called Volkswagen Customer service, they said they were all defective, they were SORRY about it as well, there was nothing they could do either. I asked to be re-inversed, they said that was not possible SORRY.

The Auto Body Shop said there was nothing they could do either since, it wasn't their fault. They said SORRY too. My Auto Insurance said SORRY you choose a shop outside our network, even though they used the money I've been paying for my Auto Insurance even though the job was incomplete. THERE IS NO ACCOUNTABILITY FOR ANYTHING ANYMORE.

Over 2500.00 dollars in damage. I've spent countless hours trying to take care of this problem my self.

I have noticed thousands upon thousands of complaints about engine sludge problems with audi and vw 1.8t engines. If you read about it on the internet Volkswagen knows about the issues. They require reciepts for every oil change for the life of the car. I purchased the car used ane I do not have any from the previous owner. It appears that VW is just avoiding the problem. I was even personally told by the VW service tech that these engines have this problem.

I have just a average working guy trying to survive in these tough economic times. I like alot of other people just can't afford to repair or replace an engine costing thousands of dollars. I do not know the extent of the damage but the engine sounds like its ready to blow up. My car is a 2001 VW Jetta 1.8T

Around 50,000 miles, the Airbag light on my car came on. Upon inspection with a local VW dealer, the computer controller for all the airbags had died.

Every single airbag in my car is non-operational and the repair is $900.

This car was puchased by by Dad and is a Jetta Automatic - 2006. Stones from the road keep getting caught in the Hub Caps and rattle until they are removed, was told by dealer that this happens to all Jetta's, this is not acceptablet to a relatively new car.

my 2005 vw jetta needs rear brakes every 23,000 miles, ive complained to various vw dealerships about this and they say thats the way thier cars are built more power goes to the rear brakes than the front! since when do cars with disk brakes send more power to the rear than the front!

ive had the rear brake changed twice in 51,000 miles and the front pads still look like new. if in fact this is the way vw builds their cars why did they put wear sensors on the front and not the rear?

800.00 dollors for rear brakes in 51,000 miles. And if so much of the brakeing force is going to the rear on new VWs are spinouts on wet roads going to be a problem?

I recently bought a used (with warranty) 2002 Jetta Wagon. In the past week both front windows have come crashing down into the doors for no apparent reason. It is completely bizarre and I have never had a car behave this way. It is very poor craftsmanship.

I am waiting on an estimate from the dealership but from what I have read the time and labor adds up to about 1000 per window.

My 2001 Volkswagon Jetta has a nauseating crayon smell and I thought it was only my car until I googled it and found out that there are many Volkswagon owners with the same problem.

Not only do I smell like my car after driving in it but I get headaches too. I have not seen any explanation anywhere regarding the hazards, if any, from the harsh fumes.

I have a 2001 VW jetta and it has a strong crayon smell that I cannot get rid of. It's to the point where I will not drive it because I get a headache when I'm in it. It gets worse in the heat. I have taken it to the dealership and they told me it was mildew and that I had to replace the carpets and padding. I have found many complaints about this same smell online from others who have complained and have been told it was several different things. I want to find out if the odor is toxic because some say it is the glue that VW uses that melts when it gets hot therefore you get the crayon smell

I very rarely drive my car that is paid off because it makes me sick.

I have 06 vw gli this car has been in and out of the shop, months at a time. Burns oil, had the entire engine replaced twice. In addition the turbo been replaced twice, also the catalytic converter twice, navigation replace once, the indicator light on constantly. And in their words several valves have been replaced. Cars at Koeppel VW as I post. Trying to get out of the lease, for about 6 months now..still under review. Also had to purchase another car. VW customer service pretty much dormant.

I own a 2001 Jetta. I bought the vehicle in June 2003 and have had nothing but problems since two days after purchasing this awful car. Two days after buying it the check engine light went on. I took it back to Volkswagen of Orland Park, of course they said there was nothing wrong with it & turned off the light. On my way home the light went back on. I called them and was told I should ignore the light if it was amber. Then days later the tire went flat. When I took it in it was a bent rim. I had only driven the car for a couple of days to and from work less than a mile from home. I didn't hit anything or run over anything that would have caused the damage. But of course this was something that was not covered in the warranty. In September my car began overheating. At that time I had to replace the hoses and one fan. This was at the Matteson Volkswagen. It seemed to be ok for about a month before it started again. I then had to have $2000 worth of repairs to the cooling system. Then another two months later same thing. In the spring of 2004 I had several more repairs. In the Spring of 2005 I had several more repairs one time I had it in to Matteson Volkswagen to have yet again the cooling system repaired again. This time they replaced valves, hoses, and the fan. Two blocks from the shop it started to overheat again. I brought it back and they claimed that the other fan must have just died out (and not that it was the original problem or not working when I left). The thing that I hate most about this car is aside from the engine everything is new in the car. While owning this it has continued to be a money pit, that I have spent hoping eventually it will stop. Basically for 5 years every three months I have spent from $700 to $2800. Now that I have finished college and grad school maybe I can finally ditch this absolutely horrible car. I bought it because I thought vw's were reliable vehicles. I needed a good car to get me to and from school and internships, and this did not. I just hope I can help someone else from making my same mistake. Everyone else I know hates their cars and have had nothing but problems.

Rear brakes and rotors were metal to metal at 21,000 miles. According to the VW dealerships, this is normal. Got esitmates between $400 and $600 to replace everything, since no parts apparently can be reused again.

I own a 2000 VW jetta GLX VR6. In December 2006 the drivers window fell into the door. My wife took it to VW and they replaced the window regulator kit on the drivers side, but only the clips on the passenger side. The clips are the cheap white plastic kind replaced by much more suitable equipment. All was fine as VW paid for the repair. In July 2008 the passenger window did the same, only now the extended warranty is no longer in effect. Basically VW did the least that they could get away with and now I'm stuck with the bill. No sooner did the passenger window fall in, the drivers door did it again. It's safe to say that FAULTY equipment is the culprit. VW's drive like a luxury automobile... and cost like one too.

On 5/30, I had my regular 5,000 service at Volkswagon South in Charlotte which I have had regliously since purchasing my VW in Sept., 2001. Also, at this time I had a timing belt and water pump replaced at a cost of $1272.79. The mileage was 104,896. At 105,197 mileage, on June 16, 2008, my car would not start. I had to have it towed to VW South. I was advised that I had regular fuel in my diesel engine and that was the reason that it would not start. At that time, I had approx. 1/4 tank of gas left out of a full tank that I had put in almost 2 weeks earlier. I had gone over 300+ miles that tank of gas and had not had a problem with the car starting. I was also advised that I had probably done damage to the injection pump and it possibly would have to be replaced. From past experience with this dealership, I knew that would be a given. I asked Larry in the service dept. to just hold off on any repair. I then checked with 2 reputable mechanics who assured me that I could not have been operating my car if there had been regular fuel in it. In addition, I called Carolina VW on Independence Blvd. in Charlotte, spoke with Vorg who told me the exact same thing. After paying VW South a diagnosis fee of $105.00, I subsequently had my car towed from there to Carolina VW. A short time later Vorg called me to let me know that the fuel was not the problem and that I had a small glitch in the computer. I OK'd the repair, picked up my car, and paid a bill of only $52.50. I have not received my towing bills yet, but I'm certain they will be expensive. I have insurance that will probably cover one of the towing charges, but not the second one. I feel that VW South was either very incompetent or that being a single woman, I was taken advantage of. I have made the mistake once of putting the wrong fuel in my car, and believe me, it is something that one would not do again. Back then, VW South charged me $188.00 to drain my tank and replace with 4 gallons of diesel fuel. Incidently, at that time, fuel prices were nothing like today's prices. I write this letter now because I have absolutely had it with VW South. Being a loyal customer since the purchase of by car in 2001, I have had NUMEROUS occasions of dissatisfaction with this service department. I kept going there becase of the convenient location as compared to the only other dealership in my area which is Carolina Volkswagon and also because of the difficulty of finding a garage that works on VW's. I actually have two friends that sold their vw's only because they were so fed up with VW South's service department. Personally, I will never take my car there again. My experience with Carolina VW was great!! Because of it's location it will be very inconvenient for me to use their service deptment; but I will continue to do so because of the good, honest service I felt I got there. In comparison to my year's of experience with VW South, it will be worth my trouble. I will never step foot back into VW South; and although Ilove my Beetle, I myself am considering selling it because of the problems I have encountered throughout the years with this service dept.

I purchased a 2006 Jetta. This car is well kept and always serviced as per maintenance schedule. Recently on one of the service and as directed by VWoA conducted a software update which eliminated the Remote Window Operation option. Without me knowing and without my authorization VW took out an option that I paid for and which was one of the features that attracted me to this particular model. Who knows what other options they eliminated out of my car without my conscent. I contacted VW and they didnt seem to care at all if I had the option I paid for or not. They informed me that is a Federal Regulation (as always) that forbids this option on any vehicle VW or Not. Hard to believe when is an option on so many vehicles sold in the US.

I bought this Jetta for my wife in 1996 brand new, problem started on day one, oil leaking from the engine; car was taken to a dealer more than 3 times without any lock or resolution. My wife drives this car to work 7 miles each direction, as of today car has 90000 miles and still leaves oil spots in the garage. The same problems with transmission, service also couldnt repair. As soon as the warranty run out, sunroof, transmission and front driver door lock broke. First year I called VW customer support almost every day, without any lock they didn't help me at all. Their customer relation department is a waist of skin?, and as good as the cars they are selling. Overall experience I would say -10 on the scale from 0 to 10. I would never again buy or recommend buying VW not only to my friends but all other people that are considering. Performance bad Service bad Price-outrages Would you like to buy something like this?

I purchased a vw 06 every since i brought the car as been nothing but trouble, The engine light comes on all the time. I take it vw to get it fix. VW states that the problem is fix. I have taken the car a least 7 to 8 times for the same problem. I complaint to vw and all they could say is that i have to continue taking the car into vw to fix the problem. Has of today the engine lights still comes on. I try to get out of my lease and can't according to VW. I have paper trail of how many times i have been to VW. I had to purchase another vehicle because this car is not dependable

I have had a 1998 Jetta for 8 years now and I have replaces AT LEAST one window each year. I spoke with VW now that 2 more are broken because I think at this point it is fair to ask for their assistance. I was told that my paperwork would be reviewed and that it was possible that assistance would be offered to me. I faxed in my documents, never received the call I was promised. I then called and was told the fax had to go to the person I spoke to before and it had not made it there yet (96 hours later when it should take 24 hours). I then called after 120 hours and spoke to Ray who told me everything everyone else told me was untrue. He put me on hold for about 10 minutes then came back and told me there was nothing they could do. Due to the year and milage (funny how many other cosumers I have read about have been told the same thing) there was nothing they could do. He then asked me if I am interested in information about a new VW to which I responded well now why would I want a new VW after experiencing a faulty part costing hundreds in repairs over and over again and then given the run-around, flat out lied to and then told there is nothing you can do? To this he responded then why should he help me if I am not going to buy another VW. He told me that they rely on customer loyalty and if I am not going to be loyal then he has no motivation to assist. Lovely right??? I am not asking for the moon...I am asking for my windows to be repaired (just this one time) on VW since I have paid my window dues. With all of the other people that have experienced this problem I cannot beleive VW is getting away with this.

My engine light keeps coming on weekly at that it seems, I took it to berge volkswagen and ended up paying for 4 coils, cv boot, light malfunctining problems, a recall, i have all of my reciepts i have only put less than 17,00 miles on my car. it is a 2003 vw passat, and i am continuing to put money or take it in because something else has failed on it. my vehicle died it would not start i was stuck at the mall and come to find out the coils were all 4 bad and messed up the engine failed it to start again, granite it only take me 5-7 miles to get to work each day- this is by all no means wear and tear. i am sickened to my stomach, i ended up paying $611.00 out of my pocket, which 2400.00 was the whole repairs on the ticket.-i drive home one week later the engine light comes on again and now i have to take it to the dealership AGAIN...i was driving 30 miles an hour and it comes on out of nowhere driving to work pulling into the parking lot. by reading all of these it seems like there is a ''tic toc'' engine light that seems to come on weeekly/monthly- and that is DEFINITELY NOT RIGHT. - I HAVE ALL OF MY RECEIPTS AND DATES OF SERVICE FOR MY VEHICLE- i have had two sets of sparkplugs changed on my car and its not even 52,000 miles on it..

the sun roof leaks so when it rains I get a MONSTER PUDDLE of water in the front passenger floor board, the catalytic converter had to be replaced, the radio had to be replaced (oh, and the replacement radio went out and they wouldn't do anything about it.) Those are just the problems I can remember off the top of my head. Learned a lesson...no more Volkswagons.

I recently had to replace the rear brake pads on my 2007 Jetta. I purchased it new and when the pads were replaced I only had 20,500 miles on it. In fact, as I called around to try to get an estimate regarding the brakes, no one believed the rear brakes were in need of replacing this soon. I was told by several repair shops that you usually have to replace the rear brakes about one time for every two times you have the front brakes replaced. After replacing them the repair shop manager asked if I was aware that my brakes needed replacing much too soon. As for Volkswagen, they took my complaint and that was the end of that. The dealer wanted to replace not only the pads but they suggested that I have the (undamaged) rotors replaced as well. Needless to say I took the car elsewhere for brake service. I love my little Jetta, but I doubt when the time comes that I will purchase another VW because of the customer service or should I say the lack thereof.

On January 21, 2005, I purchased a used 2001 Volkswagen Passat. Approximately 11 months after purchasing this car, I begin experiencing mechanical problems. The first problem was when the STOP TURN ENGINE OFF CHECK OIL PRESSURE? light came on. Quite naturally, I contacted the dealership and took the car in to find out what was the problem. The Ourisman dealership has serviced my vehicle on several occasions for the same problem. A list of the service dates is below; in addition I have attached a copy of all the service receipts. Date Description of Problem Solution Cost 12/19/05 STOP Turn Engine Off Check Oil Pressure Purge Valve Solenoid Broken $ 400.05 12/22/05 STOP Turn Engine Off Check Oil Pressure Oil Pump Pick Up Tube is Clogged $ 0.00 02/20/06 Engine Light On Replaced Mass Air Sensor $ 504.15 06/08/07 Headlight Out Clicking Noise in Front End When Making Turns Left Head Lamp Wire Harness Failed Both Front Axles C.J. Joints failed $2,532.03 03/13/08 STOP Turn Engine Off Check Oil Pressure Oil Pump Pick Up Tube is Clogged $1,367.77 TOTAL $4,804.00 From the dates listed above, you can clearly see that I have had to have this car in for the same problem on numerous occasions. I have spent within the past 3 years of my owning this vehicle, $4,804 (that would have been a nice down payment on a new car) just to keep it in operating condition, and we are not even talking about the standard oil changes and preventive maintenance service. Just two months ago, my car was towed once again because of the oil pressure problem. It was discovered that the oil pump pick-up tube was clogged again. I spent $1,367.77 to get this repaired. Then on Wednesday, May 7, 2008, I had to take my car back because the check engine light came on again. Only for them to tell me that they found a faulty V Camshaft Position Sensor; the turbo and hoses need replacing, and the secondary air pump is faulty, and the cost would be approximately $1,867.81. Other dates that my car has been in the service shop for other service matters, oil changes, or preventive maintenances are as follows: Date of Service Cost 05/14/05 10/18/05 $542.55 04/10/06 $ 72.39 10/26/06 $ 79.19 02/08/07 $207.65 TOTAL $901.78 I am completely dissatisfied with the services I have received thus far and strongly believe I have purchased what one would consider a lemon. I am writing in hopes of being able to bring these continued problems to an end. I have been inconvenienced each time Ive had to have the vehicle serviced and have incurred expenses that I honestly do not feel should have been my responsibility.

ENGINE SLUDGE: VW Defect yet they not only deny this defect but actually make money off the backs of their hard-working customers who actually bought one of their cars! The > minimum repair to working stiffs like us is for this VW Defect, Engine Sludge is $2500. No warnings, BAM! Your car says, STOP IMMEDIATELY, OIL PRESSURE, then your engine blows up and has to be replace. No warning, folks but yep, we foot the bill! Please investigate. > It is, yet, ANOTHER VW DEFECT they insist on choking their customers > with. I am totally disgusted in this company's corporate policy. I will > NEVER, EVER buy another VW again. (Yes, I paid for the water > damage/firewall repair just because it rained and ruined my electrical > system and can't tell you how much I've paid out in the defective coils, > and now, this: Engine Sludge which they have extended the warranty on > but you have to show every receipt for every 5000 mile oil change you've > had on your car FOR THE LIFETIME OFYOUR CAR! (my car has 87k miles....GIVE ME A BREAK!) But, of > course, now I will have to dedicate yet ANOTHER WHOLE WEEKEND to finding > all my receipts for these jerks! What else is new? I hear if you're > missing (1) or are 25 miles over on any one receipt, you're screwed and have > to pay in full. Gee, think my next car will be a VW? NOT! CORPORATE, YOU STINK! YOUR GREED STINKS! I AM TOTALLY, TOTALLY DISGUSTED. ALL YOU CARE ABOUT IS IMMEDIATE MONEY, MONEY, MONEY, NOT KEEPING A CUSTOMER FOR LIFE! I SHOULD HAVE STAYED WITH BMW'S WHICH I'VE HAD SINCE I WAS 16 YEARS OLD! 4 OF THEM! WHAT A TOTAL MISTAKE BUYING A VW, GERMAN MADE? PAH-LEEEEZE!

Catalytic Converter failed. VW issued an extended warranty to 100k miles. My Jetta had 116k. Claim for cost recovery was denied. This on top of a transmission that I replaced, defective brake light switch, ignition coil, engine mount leaking..Most costly vehicle I have owned in 30+ years of car ownership. VW-NEVER AGAIN!

I have a 2001 VW jetta GLX that i have replaced the coil 3 times on now. and i need a new one. if you keep a can of silicon spray in your car and spray it when it starts running bad this will help for a little bit.

My 2005 2.5 Jetta had the clutch blow with 14K miles on it. To make a long story short, I was driving around, and all of a sudden, my pedal stuck to the floor. The dealer took it apart, and showed me the pressure plate had cracked into 3 pieces. They blamed me, which is ridiculous. I have driven standard for 9 years, and this car was the being treated with the best out of all the cars I've owned. Looking around, this is a very common problem. People need to go to the NTSB website and file an official complaint, enough, and just maybe we can get a recall. In the end, they made me pay 2400$ to fix the problem. This is the last VW I will ever own (well lease actually, and I am stuck with it for 2 more years).

Hi, I see lot of people have VW problems. Well, VW's are not the only cars with problems. Trust me on this I know, you may own other cars and things have gone great it's b/c you don't know about TSB. Anyways, I have an 01 VR6 Jetta. Love it to DEATH. Death has come. My transmission is dead. My truck latch is broke. All my interior lights come on. I can't arm my car. My rear axel broke when it was new. I know I have more history than anyone. The is dead. The dearler told me that a couple of days ago. It has been slipping for several years. I have complanied and complained. Nothing ever happend. A guy online got his fixed. A minor 1100 dollar item which I was willing to buy but, NOOO one told me about it b/c VW FORD HONDA ETC have TSB(technical service bulletin)..It is a list of complaints and possible problems with cars..We have to either ask for them or buy them. There are tons a people with the same problem I have but, If you don't complain nothing will happen. AND VOLKSWAGEN IS NOT.....IS NOT...who you complain too. The NHTSA (National Highway Traffic Safety Administration). Tell them what is wrong, if you don't well will always sit here looking stupid. I called them, Now you guys have too.

For our 30th wedding anniversary my husband surprised me will a new 2005 Jetta. I love it. After a few months I noticed a bubble on one of my radio buttons. I took the car back to the VW service dept. and they said the button could not be replaced. The radio would have to be replaced instead, costing $600. I made sure not to use this button for fear it would split open. It has opened up and started peeling. Today I took my Jetta for an oil change and told the service consultant I now have a bubble on my AM button which I never have used. I am sure this will peel as well. The service consultant told me VW is having problems with the buttons on the radio peeling and will not replace the radio. I lease this car and my concern is that when I turn the car in at the end of the lease will they charge me $600 to replace this radio. Over the years my husband and I have owned Accura, Lexus and Cadillac. We have had no issues whatsoever until my husband surprised me with this Jetta which will be the first and last VW we will own. My husband and I own a retail business. If we treated our customers the way we have been treated, we would not be in business today. Our business has survived tough economic conditions because we care about our customers and we put them first. The word of mouth advertising is the best form of advertising and I will never own or recommend a VW. They don't stand behind their product.

We lease this car. We were thinking of buying it, but after being told that VW knows there is a problem and they are not willing to stand behind their product we will not purchase this car. Will we we have to pay the $600 to replace the radio when we turn it in at the end of the lease? I only have 20,340 miles on this car and it is always garaged.

I bought a new Jetta from this dealership & have had nothing but problems with it. One such problem is the rear brakes (crunching & failing). I was told on the phone they were under warranty & made an appt to have them replace. I confirmed the warranty issue when I arrived at the dealership. My brakes were installed & I was THEN told they were mistaken & the brakes WEREN'T under warranty. My family owns a towing business & repair facility & would have installed these brakes for cost on parts, no out of pocket for labor. I would have NEVER authorized this work if I'd know it would cost me practically $500.00. I was raised in the automotive repair business & am NOT uneducated when it comes to a reasonable cost for repair. The service manager became irrate with me when I couldn't pay for the work & he refused to turn my car over to me. I was brought to tears by his attitude & had to call my mother for help. She in turn called for the general manager for help. The VW gm was out of town, so she called the general manager, who in turn, drove to the VW dealership to help me. He retrieved my keys from the service mgr & allowed me to leave. I'm now receiving bills for the entire balance, even though I was told TWICE that this was warranty work. A letter has been written to the dealership regarding this entire ordeal, along with a check from my parents for their cost on the parts (family business cost -- approx 25% of price dealers attempting to collect). Neither my parents or myself have been contacted by the dealership to discuss this situation. They've ignored our phone calls & the letter & continue to send out invoices. I'm a college student who works full time & have to budget my income. I can't believe the tactics this dealership uses (especially toward young people) & the lack of professionalism within their staff! The fact that several messages have been left on voice mail in an attempt to resolve this matter, with NO return phone calls is just poor customer service on their part.

Well, I got my 2000 Jetta as a Christmas present for my senior year of high school - I was ecstatic as you can believe. (It was only 3 years old at the time.) Now, 4 years later, I keep having problem after problem. Now, don't get me wrong, I still love my Jetta....and VW's for that matter. I just think they're such great looking cars. Anyway, the problems began and starting coming one after another..... My glove compartment handle just came off in my hand while I was opening it one day....haven't been able to get into it for a year now....I was told it would cost me $150+ to replace it. It seems like everything in the interior is falling apart: the center console's handle broke, little plastic pieces break. My left passenger's window rolls up half way and then automatically rolls back down, and then it rolls up the whole way on the second try. My A/C went out unexpectedly....and that just is terrible when you live in Florida. I was told it would cost $2000-3000 to fix it....so I'm bearing with it. My antifreeze is leaking, but thank goodness my car's temperature stays fine. It's almost an embarrassment to drive this car with all of the problems it has! Being a student who is paying her way through a private university, I don't have time of $$ to be spending on fixing a car I thought would be reliable!

I noticed online that many 2001 VW Jetta cars are recalled due to faulty ABS systems - recall # 02V031000. My car was taken to VW service this week, due to the ABS lights going on - needing to have extensive work done to repair the issue on ABS system. I was advised by VW that my particular 2001 Jetta did not fall within this recall. Just concerned there are many more VIN's out there that have the same issue, but do not qualify for the recall (mine included)

I had my 2003 VW Jetta 1.8T towed. The car was sputtering and had very little power. After their service department performed a diagnostic on the car. They called me back to tell me that I would have to pay $2961.00 for the following: Cam chain tensioner, valve cover, 4 spark plugs, engine coolant sensor, thrush sensor, cleaning of throttle body, timing belt and water pump with sensor.

I always loved Jettas, and i was extremely ecstatic when my father bought me one for my 18th birthday. The car is a 2000 VW jetta, i have had it for two years, and the thing is just falling apart on me. My trunk will not open, my locks do not lock, my lights inside do not work, my gas tank will not open (i have to just tape to block it from closing all the way)..my speedometer has stopped working as well, and my malfunction indicator light will not come off. I cannot fix my burned out tail light because my trunk will not open, i have an appointment with VW to diagnose the problem. My inspection is out, but i will not pass state inspection because that light will not come off, and nothing is working in my car..and mechanics cannot fix my tail light because my trunk will not open.

I bought my 2005 Jetta 2.5 (new model)2 1/2 years ago and overall, it's been a great car. UNTIL 3 days ago when the clutch went out unexpectedly. My car only has 38000 miles on it!! The dealership called with an estimate of $1550 - $2400 (depending if the flywheel is broken - which they won't know until they start taking it apart). They also informed me that a clutch is NOT covered under warranty. Since this happened to my car, I've spoken to TWO other owners of 2005 jettas who also said their clutches went out between 30-40K. This is NOT a normal wear & tear item. I've filed a complaint with the VW Warranty people but from the looks of things i'm going to be stuck with the bill. Which i will then challenge in small claims court.

Well, like any car enthusiast i bought a 99 jetta....Beautiful car...It really is...Then, like EVERYONE ELSE, I RAN INTO THE VW PROBLEMS....Like for instance, within the first 6 months i bought the car, i had to replace my thermostat, timing belt, and water pump...And let me say, the dealer was quite happy with replacing the parts for me withpout a problem...Seeing that it cost me an arm and a leg to pay for...Few weeks later the window regulator on the driver side goes and has my window not going up, so there goes more money outta my pocket...Within the next 6 months after that, my ECM box goes out which also threw out my wiring harness which then made me have to do a rewiring job to the car.And after doing that my inside lights and door locks dont work so i have to lock it manually...How nice, right.Then the car ran fine for a little but....But, rest asure it wasnt done just yet...It came back at me with more problems then before.This time, the transmission went on me coming off the highway, took 3 months to find the trans for it, then once that was rerplaced i had to replace 2 other parts that were in the motor somewhere that were leaking antifreeze.But as i was getting ready to change the trans some smart guy broke into my car breaking my passenger side window and stealing my radio, so once again ther goes more money i didnt have or want to spend on it.After that...my windshield wiper motor went on the blank on the week it decided to rain for 2 weeks which really made me mad.But now the most recent thing that went on the car was my starter staying engaged because someone ran a wire from the starter directly to the ignition wire, then after getting the starter replaced the car still wouldnt run because something else went wrong with it..What was it you ask...The relays this time wouldnt open properly so my friends and i figured out how to work with and around it, so thats fixed now..But wait...There's more...Finally after fixing that, my heater goes and with the weather not being so warm, it gets really cold in the morning, so i replaced my thermostat AGAIN, but yet it still doesnt work, so chances are its the heater core, which once again is costing me more money...So all in all, and in my opinion, i would just love to watch it burn as i sit back with a nice ice cold one in my hand smiling at the sweet sense of the car going up. But once you get past ALL THE BAD THINGS that has gone wrong, its a nice car....FROM THE OUTSIDE.....

I had a brake light switch that failed on my 2001 jetta. I took it o my independant mechanic for repair, costing $105.00. Recently this became a recal campaigna dn I submitted my reciepts to VW of America. THey informed me that i would get $85.00 back, not the full amount. After insiting on an explanation, VW of America encourages people to use VW dealerships for repairs. So if I would have gone to a VW place for teh brake light switch repair, I would get all my money back. I have had HORRID service from volkswagen dealerships and refuse to be their customer. I use an independant mechanic taht charges substantially less per hour, $79 compared to $110 from Capo VW. Without knowing in advance that this would be a recal, I took my car to my regular guy. I am appalled that VW of america pads teh rebate amount to VW dealership customers. I am being penalized for recieving horrid service from VW dealerships thus forcing me to go to my independant mechanic.

My 2005 VW Jetta Deisel was towed into the dealership on Aug. 28th, 2007.The vehicle would not run or if you were lucky enough to get it started it would either stall out or run real rough. The dealer has been trying to fix it for two months, it is now Oct. 30th. So far they have replace many parts but it still does not run.

I took my fiance's car into to get services because it was not holding any antifreeze in the tank and burning off. We took the car in and the bill was 600$ and the problem was fixed (the thermostat was changed and coolant sensor replaced) through out the next week the problem occurred again and the light went off. My Fiance had called me and said that the light was on i told her to put antifreeze in the tank and when she looked at the tank she saw it was bare. I had called the dealership and they had said to bring it in once again to check it out.

The next day they tell me that it was an auxiliary coolant motor and it was not working when they had checked it before and that it would cost an extra 400 to get it fixed.

I own a 2000 Jetta and it is falling apart. I have replace three window mounts, the windshield wiper motor, the valve cover gasket (twice), the trunk latch, the headlights work when they feel like it, the tail lights follow the headlights lead, the dashboard lights only work half the time, the glove compartment hinge broke, the cup holder broke long ago, replaced the catalytic converter, and just today the transmission gave out. I have never missed a scheduled service need (oil, filters, belts etc.) and I take it to experienced mechanics I trust. Even so, I have spent more repairing the vehicle than on the initial purchase. I have long since given up trying to speak with a VW rep. VW dealerships are happy to have my business but wont tell me why these problems keep happening. Perhaps it has to do with a poor quality product. I should have never bought the car. You should never buy a VW.

Ok I bought a brand 2003 Jetta. My first car. And just like the others I have had numerous repairs that did not include your basic car care needs. Now in 2007 My passenger side window fails to go down the button to manuver the passenger window fell apart literally, the glove compartment handle fell off and now I can't close it ( witch has resulted in my battery running down several occassions because of the light), my trunk won't close ( tried shutting it one day and it just won't close, the roof is falling apart. I also got a letter in the mail from volkswagon saying that this model is a recall and needs the brake lights fixed. Which,yes, would come on when my car was completely off. Also the shifter ( the plastic has fell through, where ever and I recently got that one fixed because of the same thing, it falling apart) .Of course Volkswagon says they are not responseable that its normal wear and tear. On a recall! Come on. I am a student and as well need something reliable. They need to fix the faulty cars.We have to do something about this. After reading all the other imputs I am scared of what will come next.

I'll keep this short since it is one in a long list of negatives you will read about Volkswagen. Just remind yourself why you are at this site... to determine if you should buy a Volkswagen? Then the answer should be no. All these folks can't be written off as winers or complainers. My problem is transmission and windows. My vehicle is a 2001 Volkswagen Jetta TDI. Problems with repair attepts: Volkswagen Corp. non-responsiveness and Volkswagen service quality. There are plenty of folks happey with VW. Are there enough so that some showing of the pleased are happy enough to take the time to write as are the dissatisfied?

I bought a Volkswagon 2003 1.8T GLS Jetta and I was excited because its my FIRST new car plus I was getting a great deal, or so I thought. A few months later the driver side window would go half way up and back down as if something was in its path.

I would have to hold the switch up for the window to completely close. I took the car to the dealership where I purchased it and they seemed to have fixed it, but the window didn't work as a new car anymore, it was stiff. Two years have passed and the driver side window is getting worse. Not only would it stop half way and go back down, but this time it would go sideways while going up and down.

I physically had to shake it side to side to make it go up and down, doing this while driving isn't exactly safe, but I had to do it while driving on the free way in case it surprisingly drops and shocks the heck out of me and I get into some sort of wreck. I took the car to another dealership, where I did not buy the car, and they replaced the regulator guides.

The driver side window seemed to work fine after that, but as I stated before it was stiff and didn't operate as a new car. A two year old car with problems already? I had extended warranty which I paid to assure stuff like this would get fixed before I paid off the car. Two years pass, my warranty including the extended has expired and the car is completely paid off WOOHOO! Four months after my warranty is expired my driver side window completely went off track and nearly fell into the door. I was lucky I caught the window and was able to get the tracks to hold it up. A

repeated event, but this time complete messed up. I called the dealership who has been maintaining my car for the remainder of the time, the same dealership that replaced the regulator guides, and without even inspecting the car they coughed up a $320 dollar repair fee. I don't know about you all, but how do they know without inspecting the car that it would cost that much? Something sounds wrong here. Furious I called Volkswagon Customer Service a few times, they state that I would need to pay 65 - 150 dollars for a diagnosis to find out what exactly is wrong with the car and from there determine IF they will assist me. I have not yet taken the car to the ORIGINAL dealership, where I purchased the car, but I hope they fix this issue once and for all.

Oh, in addition to this issue my CD Player, stocked, doesnt work anymore surprisingly 2 months after my warranty expired. Hmmmmm....

My '04 Jetta 1.8t broke down on the highway on Jun 18. with 53k miles on it. VW's dealership diagnosed the problem as engine oil sludge build-up of course, and quoted repairs in excess of $7500. For a new car? Oh, but the warranty MAY cover it if I can provide receipts for the life of the car. It took several weeks for me to try to dig up most of these, and I'm sure I've either lost or thrown other ones away, and upon providing them to VW, was told they would not cover the repairs- not even partially! Although VW has admitted to the continued problems with this particular engine, they will not honor their warranty. I suggest for anyone with the same problem to file a complaint with the National Highway Traffic Safety Admin., they are in charge of pressing manufacturers into issuing formal recalls.

Turbo failed on my 2001 VW Jetta TDI (Diesel). This turbo was replaced under warranty within the first year of new. This part is under warranty (10yr/100Kmi & car is at 97,222) and they agreed, however since I cannot provide 7 years worth of receipts for oil & filters (I performed most scheduled maintenance myself). I have dates, mileage, & description of all maintenance performed (done by their schedule). Everything required was performed, and if it involved more than fluid or filter changes, it was performed by a local mechanic who only works on VWs (40+ years experience).

He is the one who I towed the car to when the turbo failed. I wasn't sure what the problem was, & didn't want to pay to tow 100+ miles to a dealer at $100/hr to do anything that is not under warranty. Once we found the problem, I called VW 800 number & was told that this was covered under warranty. I called New Motors to schedule appt when they would have a courtesy vehicle available. Had my car trailered to Erie (1.5 hrs away) & when it got there, they screwed with my stepdad about the loaner car. After several phone calls, they finally gave him the car. (This was never a problem before - new policy). Then they informed us that there would be a $90 charge to put this on diagnostic computer to verify the problem. I said that if they found out it was not a warranted problem, I would pay the charge, but otherwise, it was part of the warranty.

They said it was NOT covered. I again called VW 800#, & they told me it WAS covered & there would be no charge. This is what I feel caused the voiding of my warranty. This was just payback for not letting them double dip on this charge. I spoke with my VW mechanic & he told me that even if I had not performed regular oil changes (which I have - even more frequent than VW requirements), that would have absolutely nithing to do with turbo failure. The engine oil does not come in contact with the turbo parts.

An oil line runs through the case, but it is sealed & not lubricating this part. I do not feel a receipt from Wal-Mart from 2002 proves any more about my maintenance than my records I submitted. Another interesting point, I have worked at a Pennzoil refinery for many years, and I have a large supply of oil in my garage (legally obtained!!). I could send them a photo of the 60+ cases of oils, lubes, & fluids currently in my garage if that would help. VW Customer Service (800 number) is researching this to see if they can give me some out of warranty consideration, and I was going to wait until I heard from them, but I don't feel I need out of warranty consideration.

I feel they need to honor their warranty. I have always maintained my vehicles at or above dealer standards, and resent the implication that I'm lying to them. One last point. The last oil change I had was about 1000 miles ago (synthetic oil) at Wal-Mart and the receipt is in the car and there is a sticker on the windshield. This should prove that there was the proper oil, with the proper characteristics (new oil-not broken down) at the time of failure. I do not feel I need to drive 3 hours round trip & pay a dealer $60, for something I can do myself for $25, or have Wal-Mart or JiffyLube do for $40 in 10 minutes. All in all, I do not know if this is a dealer issue, or VW USA, but either way they are not honoring the written warranty they provided me. Thank you.

I bought a 2002 VW with 32k miles on it.. at 75k the engine blew up due to sludge buildup. the cost to repair it is in excess of $2,500 and in order to have it covered under the VW extended warranty for this exact problem all oil change record must be accounted for which is impossible based on previous ownership.

so i bought my jetta used just over a year ago, and have had nothing but problems! i want to blow the car to pieces somedays. The first day i bought the car the check engine light came on and so i took it back and they told me it was just dirt setting off the sencors and every time i take it to the dealer to get it fixed they just reset the light and it comes back on a few hours later it's still on to this day! Next the EPC light came on and once agian i took it to the dealer they told me they couldnt it and i had to take it to a vw dealer to get it fixed i cant which is $80 and hour...so i just had to drive it with the light on untill i was driving down the highway at 60 and lost all power. so i got the car off the road and let it sit shut off for a while started it back up and it ran for a coupple days then on my way to work one morning it totally died on me and i had to have it towed home, next i would shut it off and it would idle doe about 10 seconds after the key was out. The cadeltic converter caused me some issues also. my left side speakers work off and on, on a daily basis, now this last weekend my trunk decided to stop working! NEVER EVER BY A JETTA!. They are nothing but bad news. im 19 years old i cant afford all these problems im having with this stupid car!

Consistent problems with my windows as indicated by others on this site. Right now, I have two windows that do not work. I have had to place wood in the door to hold the windows up. It sounds like a design/engineering snafu as I have never had problems with any of my other cars; and I even owned a Ford. In addition, the check engine light has come on over 10 times. Spent about $1200 dollars to have the last one turned off so I can pass the state inspection. The most frustrating thing is that there was nothing mechanically wrong with the car. They just had a very hard time finding which sensor was bad. End result, I will NEVER by another VW.

Bought a 1998 VW Jetta out of a advertisement media and was told that one of the windows did not work; I confirmed this. A couple of weeks another window failed to come up. I called a VW dealership and was told that since it is a 1998 it is not covered. This is very unsafe. If the stiring wheel and my hands get wet and during the rain and slip and someone gets killed then will they still refuse to correct this ongoing problem?

I own a 2002 VW Jetta and I have had nothing but issues with this car, I am EXTREMELY angry that nobody is willing to step and take responsibilty for the defects with this car. I bought it used and I had a 3 month warranty on it and in that 3 month period I had it in that shop 6 times for various things. But now that I have it longer (a year) to be exact bigger more expensive are happening. And being a student and only working part time does not help the outragous prices to fix this car. I am disgusted with VW and will NEVER own another one nor will anyone i know. I have spent a fourtune on replacing an altenator, 3 dipsticks, hoses, AC fan, and tires going flat frequently. I bought this car hoping to have somthing reliable but I am afraid to drive it.

We purchased a 2002 VW Jetta 1.8 Turbo in Feb 2005. It was used, but was still under warranty with only 32,000 miles or so on it. A year later, our son was backing his Jetta out of the driveway when he noticed smoke wisping from the dash vents. Within minutes, black smoke billowed into the cab and melting pieces of burning plastic were falling around him. He turned off the key and turned a hose into the car. Fire dept responded, but entire electrical harness and components behind dash on drivers side destroyed.

I also had same defective problems with my 99 jetta's power window. in my case, the window went down making a loud crashing like noise. so now im with a window fallen and stuck inside the door panel as like many of the people who have posted below.

My 99 VW Jetta Wolfsburg has had every window in the car get stuck down. I've had each of the window regulators replaced at least once, and some 2-3 times. One window just broke for the fourth time. VW will not cover the cost of the repairs, even though their window system is clearly faulty. In December, my garage replaced a motor and regulator, and the window died two weeks later. My garage fixed it for free for me, but clearly VW windows deserve a recall.

I own a 2001 Jetta GLS VR6. My ignition coil had to be replaced recently, and like many other VW owners, I was stuck with the entire bill. The coil recall issued by VW in 2003 read as if it included my exact model, but my car was excluded because the VIN# was simply not part of the recall: The vehicles affected in this action include cars equipped with 1.8 liter engines, which includes the Audi TT and A4; and the VW Golf/GTI, Jetta, New Beetle and Passat. The companies also included the Passat W8 engine, all VW's equipped with the 2.8 liter VR6; as well as the Audi 3.0 liter V6 engine. (I should fall into the all VW's equipped with the 2.8 liter VR6 part) VW knows that their individual coils (recalled) and coil packs (not recalled) are all prone to failure, yet refuse to issue a recall for the coil packs. The problem is so common that you can find plenty of discussion boards where owners discuss the same problem with cracked coil pack casings, and possible ways to fix it yourself (didn't work out for me after much hard work).

I

My Jetta 99 has a problem with all 4 windows. They fall into the doors or get stuck. I just don't open any windows at any time. The back windows have door stoppers in them to prevent them from falling into the doors.

I have now had 2 windows fall down due to the bad window regulator problem so prevalent on VW Jettas. I do not think I would waste my money on buying a VW car in the future since they have not even fixed this problem and do not offer any fix except to put the same badly designed part back in.

Missed work days, high cost of replacement and general annoyance have resulted. This is an idiotic problem to have.

I have a 99 Jetta (old body style) and have had many many problems with it including the power windows. Three of the four windows have not worked for YEARS. Only the driver side window has continued to work, but now is very sluggish (I'm not optimistic). After the outrageous estimate I recieved to fix the windows, I decided to remove the door panels (for the 2 rear windows)and simply install 2x4's to keep the windows from dropping (held with screws through holes that existed in the door frame), the passenger side never dropped, just stopped working. It is simply incredible of VW to knowingly produce such substandard cars. I have told every person I know about the thousands of dollars I have spent on this car, warning everyone not to buy one, or simply do NOT own a VW out of warranty!

I feel so pissed at myself for not having looked at this site earlier. This morning while driving on the freeway in my 2001 VW Jetta 1.8T in suburban Michigan, i heard a loud pop and the car/engine just died. I have now had it towed to a service station and am told the entire clutch and transmission needs to be replaced. Looking over some of the posts on this thread I am shocked to discover that the problems i have experienced in the past 6 months (mirrors, headlights, and now transmission) are all the SAME problems every one else has posted about.

VW has not fixed it coil problem. They may have did a recall but they still keep burning out. So make sure you keep a spare coil in your car because they only last about a year and once one goes out the others will follow. For the original owners of the Vw's bought in 2002 they need to warranty the coil for life. Or fix the problem for good

I have had the same problems as everyone else who owns a VW Jetta. I have a 1999 VW Jetta that has not had one window working properly since I got the car brand new in 2000. I have replaced all four regulators and motors several times. I've almost paid the price of my car in window parts. I've complained many times to VW and they really aren't helpful and don't seem to care.

There is no recall for the window parts and they refuse to pay for or discount the repairs. They also haven't done anything to fix the problem so this doesn't keep happening. If they made motors that could last more than 6 months and regulators that were made entirely out of metal and not plastic, maybe this wouldn't be a problem. The other problem VW owners seem to have is leaking.

Two of my doors have been leaking periodically when it rains and now my roof leaks as well. My car smells like mold for a week after it rains. Also, there are various electrical failures in my car to top it off. Yes, my car has many miles on it now, but these issues have been continuous since my warranty ran out. I don't plan on putting any more money into this car. I have had it with VW. I just wanted to add my complaint to the rest.

Airbag light is on. Volkswagen says I need to replace my driver's side (seat) airbag. I am the original owner of the car and have never had an accident, and the airbags have never been deployed! Last year, January 2007, the passenger side (seat) airbag had to be replaced. At that time (January 2007) the car was still under warranty. This time around I have to pay $750.00 to replace an airbag that has NEVER deployed! Why are consumer's responsible for replacing airbags that have not deployed? Seems that this is a manufacturing/mechanical or design problem by Volkswagen. Volkswagen should be stepping up on this complaint and taking care of their customers.

Paying $750.00 to replace an airbag that has not deployed.

Just called customer care line, were of no help at all. I am now on my fifth window regulator they cost $285.00 a piece. This is a known problem since 1994. Someone needs to step up and help us fight Volkswagen. This was not a cheap car to buy, just in parts alone I have spent 1500.00. At customer care they just told me my car was out of the window of warranty. This is true, what is also true is my windows did not start f-ing up until the warranty was over. Timing is everything is it not. Thanks for hearing me out, I will never ever buy a V.W. again.

Like everyone else, the power windows on my 1998 Jetta have been a problem since I bought the car. The windows would come down on their own after I put them up, and a few years ago the rear driver's side window was stuck open. Yesterday the front driver's side window broke. It's stuck about an inch from the top.

I own a or did i should say! a 2001 vw GLS 1.8 turbo. with cloth heated seats. On the aftrenoon of march 13 2007 my car caught fire on I 91 in hartford Ct. Thise occured durring rush hour trafice with three children under the age of 6 . we all were able to make it out of the car unharmed, the care went into a full inferno with in secounds of our exit of the vehicle.

the incurance company says macanicle malfuction there is no excuse and i want answers my family is tromitized and we will never ever by VW ever again if you could just get the word to alll owners of VW then I will be satisfied , however if you have any other field commlaints in the self conbustion deppartment i would like to here about theme. thank you, Tonya Godere

I bought a 2005 Jetta for my daughter in July of 2005, her first car. She's been drivig all manner of used cars since she was able to drive and she started driving manual so she's familar with a stick shift. We've had the car less than two years and its been to the dealer twice for what I have now come to understand, from the descriptions on others on this website, as an oil sludge problem that the dealer referred to as a fuel injection problem.

The dealer was unwilling to warrant the problem the second time, asking for $650 plus. I am very persistent, especially as this car has less than 25000 miles and is still under warranty. This month, March 2007, the car up and died, it was driving fine and the next moment it would not move although the motor revved up. We had the car towed to the dealership where we were shortly informed that it was bad. I visited the dealership today, 03/15/07, and I was informed that the clutch had burned out, needed replacing, and was not covered under the warranty, (mind you the car has less than 25000 miles), and that this is normal wear and tear. I asked and was shown the clutch plate. It looks like shredded paper, that is not normal wear and tear.

I told them in no uncertain terms that I would not pay their $2500 to repair this car, and that they will repair this car under the warranty. I have filed a complaint with their customer service dept., they were very nice but I was not convinced. I have owned several VW through out my life, and they have generally been very reliable, this one has not, and I am appalled to read how many people have similar problems with this model.

I am in outside sales, persistence is in my blood. Together we can make a difference, they can only stonewall for so long. My daughter pays her bill on time and in good faith, we expect nothing less in return.

I began complaining to Legend VW (starting in 10/26/04-documentation can be provided) about a smell and smoke from my engine. I thought it smelled like anti-freeze and was told nothing could be found and I may have been mistaken. Again on 1/12/05 (before the original 50K warranty expired-documentation can be provided) I complained of a smell/leak. On 12/06/05 I complained of heater not working. Dealership stated car was fixed on 12/12/06. Car had to be returned the next day because heater still again not working. I complained again in February 2006 of the heat issue and it completely stopped working at that time. My car was kept at the dealership for a total of 7 weeks and reported fixed. They were responsible for the entire rental car fee and I still incurred approx. $800 cost for this period. I again complained of the heater not working on 12/11/06 and took car in again. System was again flushed but heater still would not work. 12/15,06, dealership informed me that heater core was clogged and needed replacing. I was informed that neither Warranty Company nor dealership would be responsible for repair. For the record, my car is protected under the Platinum Extended Warranty purchased at Legend VW which protects your car up to 100K miles as stated in brochures 'heater core is covered' under Platinum Plan (original brochure retained and documentation can be provided.

Driving in the NE without heat is putting your family in life threatening danger. Should I have been stranded this winter, I don't want to think what may have happened to me and my family. I still have a cough, which can be documented, that began in December and has lingered in both my children and myself. I have had to borrow a car on the days when the temp dipped below 19 degrees. I recently resorted to carrying blankets in my car as a result of the temp to protect my children.

Are you kidding me?!!!?!?! I purchased a 2006 Jetta TDI late 2005 looking for reliability and great gas mileage. After less than two years, it has had a whole NEW engine and a NEW transmission put it. After all that drama, i had a major oil leak, missing screws, dangerous exhaust leak, and missing oil coolant parts. Half of these things I dont even understand what they mean!!

And now I am driving a two-year-old car that hums, hisses, vibrates, and rattles like my husband's ten-year-old ranch truck! If I take it in one more time, I am going to get the classic line, Rattles and noises are not covered after the first year. What a huge disappointment.

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Tim of Ontario CA (02/28/07)

I bought a used 2003 Volkswagen Jetta 1.8t wagon with 65k miles on it. About 1 1/2 years later I was driving when the oil light came on then went off, a minute or two later it came on in a blinking manner. I stopped at the first station I came upon and checked the oil and found it to be about a pint low, no need to worry, I topped the oil off and started the car again, the blinking oil light was still on blinking away. Since the oil level was correct I figured may be a problem with the sending unit and planned to have it looked at the next day. Never made the next day, engine quit running about 10 minutes later. The car was towed to the dealer on Tuesday, and the dealer first said the motor was fried and I need a new one, I asked why the motor was fried and dealer said for another $600 he would tell me. The dealer then said the motor failed due to engine sludge build up, a clogged snorkel oil pick up screen that feeds engine oil pump and smoked the engine and turbo, and that it would cost me $10,000 to replace engine. I talked to Volkswagen customer service, incident # 70013631, I think that is right, and VW NA said that I did not maintain engine correctly.

2002 VW Jetta 1.8T Wolfsburg Edition The plastic interior started peeling when the car was only two years old and VW would not replace. The sound system has stopped working. The electrical coils have been replaced twice. The center console latch has broken. All this before the car was even 3 years old. No durability whatsoever!

Volkswagen Jetta GLX with ignition coil problems. I have a 2001 Jetta GLX with 44000 miles on it. Just recently the ignition coil went out, costing me $1100 in repairs. I see that other 2001 Jetta models had been recalled, but when I contacted VW about it they said my car is not included. It looks like this is a wide spread problem among VWs although they refuse to own up to it and are selectively choosing the autos to recall. This seems to only be an effort to make themselves look a little better instead of actually owning the problem. Don't buy a VW.

We bought the car, a 2003 VW Turbo Beetle used from Saturn dealership in Tyler with 25,000 miles. The car now has 65,000 miles. The engine light came on we took the car to the local dealership for VW(Crown). Diagnostics indicated it had low oil pressure and would require removal of the valve covers to determine the cause. They notified me of oil sludge problems and said it would most likely require a new engine and the cost could be approximately $5000.00.

I told them I could not fix the car right now and the service manager said I could probably drive the car for 10,000 or 20,000 miles before the engine gave out. I didn't get but 20 miles until the engine jumped time and died.

I have taken the vehicle to a local shop which works with forein vehicles and they will try a complete teardown and valve job to resolve the sludge problem. Cost will run around $2000 if not else is wrong. I must get the vehicle fixed, still owing $10,000 with hopeful tradein value of $14,000. I am awaiting the repair.

Happened a week before xmas 2006 (Merry Christmas!): 2000 VW Jetta VR6 bought from private party sale (friend of my sister's) @ 59k miles. At 62k miles the auto transmission crapped out. Between 2nd and 3rd shift/3rd and 4th/the engine would race and RPM shoot to about 5k. I shopped around and brought the car (short distances towed) to three different shops.

Got the same reply from each: rebuilt needed. Big bucks. Note: I dont believe this was a lemon, the seller was trustworthy and you really can't hide tranny problems. When they go, they really really go.

Total costs came to around $2700.00. The car was in the shop for two weeks as additional parts were ordered and mystery problems arose. The shop I picked didn't seem too bad and I was delighted that it was under the original $3k estimate.

They had to take the transmission out twice to fix the problem and stopped charging labor past the quote they gave me. They probably worked an extra 6 or 7 hours uncompensated to get it fixed. If you're reading this because you are having the same problem currently, I feel for you. I know every car design has problems but there seems to be ALOT of complaints about VW transmissions.

As a testament to this, when I went to finally pick up the repaired car...the shop had another Jetta ('02) inside and two waiting outside. Yep...german engineering at its best. More like cheap parts assembled in Mexico.

I have a 2006 Jetta Diesel. I bought it for economy but it is ending up being the most costly vehicle I have ever owned. To change oil, the price is 60 to 80 dollars because VW specifies special oil in owners manual.

They have a monopoly on this issue. Getting the oil changed is awful because VW has so few service facilities which are overcrowded with customers. Second issue is tires. My Jetta has a little over 30K miles on it and have gone through a complete set of tires plus new tires. The car has those low profile tires and when you suspect you have a low tire, it is already ruined. The tire will ruin when slightly under inflated.

You have no way of knowing that is a tire problem until it is too late. There are no low tire sensors. VW sales does not warn customer that they should buy the extended tire warranty. Even if I had the warranty, you better have the flat near a VW dealer.

After buying a 1999 Jetta in July 2004, I have had a myriad of problems with it. The passenger window fell into the door within the first month. We have had to replace the headlights about once every two months. At 65K miles, the transmission literally blew apart. But the dealership decided to drive it around for 20 or so miles in hopes of figuring out what was wrong, before finally looking at the transmission itself.

Ever since then, every time it is taken to a repair shop, we are told that the computer has cylinder misfire codes in it, but no one can figure out why this happens. The knob to adjust the side mirrors fell off in my lap one day while driving down the road. The speed sensor (which tells the transmission to shift gears once the engine reaches a certain number of rpm's) has been replaced twice. It was finally decided that the cause of this problem was the computer, which was replaced the third time the speed sensor went out.

The floor heating vent stopped working the first time it was cold enough to need it (fall 2004). The air conditioner went out at the end of this summer. All in all, way too many problems for as young as the car is. The people at VW have been less than helpful. When the dealership has offered to fix anything, they have quoted me prices for brand new parts, telling me that there is absolutely no way for anyone to do it any cheaper.

For example, VW quoted me $5600 to repair the transmission. I had a local auto repair shop fix it for $2000. When I called customer service to complain, they told me there was nothing they could do.

1.8T VW Jetta 2002 - 46885 miles vehicle, bought new from dealer 100% serviced by dealer, it has gone 5 times more to dealer for repairs than my MBZ 1991 w/195K miles. Repairs include but not limited, Wheel Bearings, Water Pump, ignition coils, horn steering wheel, Numerous recalls Air Pump, Ignition coils, Rear View mirror Defrosters etc etc etc. I have purchased extended warranty for 84months/100K miles but it does not help. It looks like there is always something that warranty does not cover.

Feb 2006 replaced transmission on 2003 vw Jetta with 40k miles on it. June 06 same symptoms happening told by dealership not to worry as long as light does not remain on, the sensors take time to adjust to remanufactured transmission and my driving. continued symptoms, and calls to dealer. Dec 06 dealership agrees to see vehicle after car loses all power on interstate. two week wait to get vehicle in.

Dealership states it is the transmission contol module. This part tells the transmission when to shift gears. Told not covered under warranty. This part was never chkd when trans replaced? Called 800 VW refused to help. I suggest after reading the same complaints on this web site a civil suit against VW.

I bought the brand new 2003 VW Jetta GLI and it has been always serviced by the dealer. Right after I bought the car I lost power on the freeway and the car started to shake. I took the car the next day to the dealer and they changed the Ignition coil. Since then I have been to the dealer several times for exactly the same problem and they keep replacing the coils. They have replaced all the coils at my expense of over $1,650 so far not to include my time off from work to see these idiot rip-off dealers.

My Dad who is an attorney discussed this issue with them about the voltage irregularity in the design of the ignition system of the car. The dealer referred my Dad to the factory saying that they really don't know why this problem persists. My Dad tried repeatedly speaking to VW HQ and they keep referring back to Customer Care who keeps referring back to the dealer. This catch 22 nonsense continued till today. Twe weeks ago, for the forth time my coil went back again and the dealer replaced it with a new one at a cost of over $250.00. Within 12 days the same thing happened again and yesterday I picked up the car from Neftin VW dealer with coil # 1,2,3,5,and 6 replaced. #4 coil was replaced over 10 days ago.

I have almost got into accidents twice as I tried to get to the right lane due to loss of power. My Dad is a classic car collector and knows a lot about cars. His 1936 Rolls Royce Phantom has a voltage regulator that prevents high voltage from iginition coil going to the spark plugs. He raised exactly the same issue with the Service Manager who agrees with him and say that it is certainly a design deficiency and that I should address this issue directly to the engineering department of VW America. He also took my name and phone info telling me that the VW Rep visits us once a month and that he will contact me when he is at the dealership the next time to look at this problem. In the meantime, if the coil keeps going bad I have to keep spending everytime over $250.00. But the problem is that I do not feel comfortable and safe in driving the car.

So I drive my Porsche instead and parked the VW untill this issue is resolved or the coil defect is illiminated for once and all. I can never think of taking my VW Jetta on any of my skiing or other trips too far away from home. It is absolutely unbelievable that the German car makers like VW could make such an unreliable and defective product.

The engine of my 2001 VW Jetta 1.8T with 80,000 hwy miles seized due to oil sludge. VW is aware of the issue resulting from an engine design flaw. Articles have been published about the quality problem. I am looking at a $5200 repair bill to install a new engine but VW is unwilling to even cover the material costs because my VIN number is not within the covered range and there is not a 'Campaign' for the 1.8T engines that were placed in Jettas, only those in Passats and Audis. Nevermind that it is the same engine. I presume this is because there are fewer Jetta 1.8T owners out there.

Plastic CAM covers within the engine melted circulating plastic throughout the interior of the engine. The engine and oil pump are a complete loss and must be replaced.

I drive 85 miles to work on sunday. I stay at work all week. When I return to my vehicle on thursday it will be dead. I have take it to the dealership and they tell me they can not find anything wrong with it. They tell me it dies while they have it but they can not find why it dies. they charge up the battery. I take it to work and it dies. They have kept the vehicle for a week tell me nothing is wrong. I pick up the vehicle and take it home and the next morning it is dead. I have taken the vehicle to them 3 times and all three times they tell me nothing is wrong. Yet I can have it for one day and it dies.

i can not use my car without having to jump start it every use and I am tired of hearing nothing is wrong.

My 2002 jetta has 37000 miles on it and it burns oil. (about 1/2qt per 1500miles). I have contacted the dealersihp and they tell me that it is a common problem with the 2.0ltr engine. I have since been told that the powertrain warranty will not cover it because the original owner sold it at an auction. I have all his info but the do not care. Thank God that I bought an extended warranty. I plan to pick the car up from the dealer when they finish and go by another Chevrolet. My best advise to anyone in the market for a vehicle is buy anything but volkswagen. Everything I have found since I purchased this vehicle is problems with these cars.

The clutch on my 2001 Jetta 'busted' after having only 35,000 miles on the car. The car drove fine until driving through some rainy roads on my way to work. When I left work, the car refused to start, and I had it towed under the roadside program to the dealership, where they told me I needed a new clutch. I suggested to the dealer that they should consider checking the sensor in the clutch pedal that tells the car it's engaged, and allows for the engine to turn on. He said he'd 'never heard of such a sensor' and told me again that the entire clutch needed to be replaced, and that it would not be covered under warranty because it was considered 'wear-and-tear'. While my extended warranty would have covered anything electronic, including the sensor I suggested was bad, the entire repair had to be paid at a total of about $1600 for a car with only 35,000 miles on it. The dealer also refused to allow me to witness the repairs, nor did he allow me access to my parts that had been taken out of the car and supposedly replaced. My presumtion is that they made either minor repairs to the existing clutch, or that they went ahead and replaced the bad clutch sensor, while charging me for anew clutch. Further investigation immediataly after the repair by an independent mechanic also reveaaled that the clutch housing appeard to not have even been touched let alone replaced.

I have a 6 month old car the air bag light came on 5 times now they have eliminated the sensors from the drivers side and passager side seat air bag we have asked them to take the care back because we dont feel safe in the car they cant tell me the air bag will came on at any time or if i have an accident they dont know if it will come out. I have 2 small children they are putthing my family at risk . Vw says if the lite shutts off its fixed but so far its been 5 times and i have a new car with crossed wires and unsafe please make sure people do not make the same mistake by buying the car and putthig their families at risk.

I live one houre from the dealer i have to go bring the car every other week or so i have wasted money on gaz time with my children me and my husband are stress out because no one will help us or do the wright thing we dont want money we just dont want this unsafe car.

The vehicle is a 2004 Volkswagen TDI with 138,000 miles. Without out warning, the engine began making a loud popping noise. We immediately took the vehicle to the dealer to have it looked at. They had the car for 3 days and could not find the problem. The dealer contacted a Master VW Technician who, without even looking at the vehicle, told the dealership to look for an excessively worn camshaft, lifter and cambearing damage (metal on metal contact). He even told them what cylinders to look at and that they would be seeing more cars with this mileage with the same problem. The technician was right.

We are faced with an approx. repair bill of $5,000 to replace the complete head assembly. We've contacted VW Customer Care and explained the situation and they are unwilling to help in anyway or stand behind their product. VW's response has been there is no help - you are beyond your warranty. They were unwilling to admit there was a problem, even though we told them what their Master Technician had said.

I purchased a 2002 Jetta GL in August, 2001. This was my first brand new car and I was looking forward to many years of troublefree driving. I live on Long Island and drove less than 20 miles daily round trip to work for the 1st 2 years I owned the car. For the last 3 years, I've commuted to Manhattan to work, so my car very rarely leaves my town. As of today, I have 36,883 miles on my car. During a trip to Maryland this past weekend on September 29, 2006, I got less than 50 miles from home and the internal transmission failed. That's the diagnosis from the VW dealer that my car was towed to after breaking down on the NJ Turnpike with my 3 year old child in the back seat. When I contacted customer service, I was informed that my transmission warranty expired on 8/21/06. It was good for 5 years (which I'd reached) or 60K miles. I received no advance notification of this but with such low mileage and being just outside of the warranty period, I was sure they'd be willing to rectify this situation. After speaking with customer service today, I was informed that they will not help me and they apologized for not being able to meet my expectation today. My expectation was that a car with less than 40K in mileage would not have transmission failure.

In my 2003 VW Jetta, the EPC light has come on and my brake lights won't work. While researching online, I have found postings from other owners of 2003 Jettas reporting the same problem. Volkswagen has issued recalls for a defective brake light switch in earlier-model Jettas, but none for the 2003. My VW dealer/service department tells me no recall has been issued for my model. How do we get VW to initiate a recall for the 2003 models?

I just bought a 2000 Jetta vr6 exactly 1 month ago. 2 days ago I started to hear a click when I closed my window and today I went to roll it down and it just fell into the door. This sucks!!!!!!!!!!

VW should recall these parts and make their brackets out of metal or at least start making them out of metal so when we replace them they dont just break again. I am so mad!!!!!!!!!!

I have a 2002 Volkswagen Jetta TDI. Starting at 27,000 miles the engine started burning oil. I asked Volkswagen to fix this problem, but they have not succeded in doing so. They have been trying to persuade me that it is normal for this prolem to be occuring.

I do not believe such a thing because in the technical language oil consumption means the engine is worn out. I have contacted several other service shops and they have told me that the enigine, or parts of the engine are worn out. One of the shops that I contacted informed me that it would cost me $3,800-4,300 to repair the engine.

Wow... in reading the stories that are so upsettingly familiar I just started to get mad all over again. I have a 2002 Jetta 1.8t that I have hit every problem there ever was. Ignition coils, window motors, out of control cruise control, brake lights always on, and now the engine sludge problem. Only I didn't realize this was a common problem. I went round and round with VW and the local dealer (who I will never go back to). They wanted receipts and I gave them what I had and of course they still wouldn't cover it cause I had a gap of about 10,000 miles from 10's of thousands of miles ago. The local dealer (St. Louis Park MN) told me it would be about $900 to fix it. I said BS and went and towed it out of the shop myself. I felt good towing my car in front of the dealer and potential buyers. Anyway I then called another dealer who was extremely helpful. Unfortunately they said the same thing however this time it was going to be $450 to fix it. So after being without the car for almost a month I gave in. Now almost a year later I come across all of these other listings and just get upset all over again. *@&#&$ VW NEVER again.

I have a 2002 Jetta 1.8T. First off engine light comes on continually every time oil is changed. Second front driver seat frame broke, and on top of this seat seems to be cracking apart from the frame of the car. A $175.00 hose on the turbo engine cracked at 60k miles. And last but not least the clutch went out at 62k miles. I grew up driving manual transmissions. I don't ride the clutch or grind gears. Explain to me how a clutch could go out on a car 12k miles after the warranty is void. I spent about $700 getting the turbo, and light fixed. I am now looking at another $600-$700 dollars for the clutch. These cars seem to be plagued with problems. All over the web site I see complaints about them. If I wasn't still paying on it I would of traded it for some 1990 Japanese import. This is a disgrace. I thought Volkswagon was a good car, at least it used to be.

I am the owner of a 1998 Volkswagen Jetta. As is stated on numerous public Web sites, these cars have had chronic problems with the power windows. It seems to affect Jetta's from 1994 thru 2000. I myself have had to take the car in for this problem on numerous occasions, with another visit again this week to fix the drivers window. Volkswagen knows of the problem with the power windows, but has done nothing to compensate the consumers for repairs needed to fix them. I have paid over $2,000 in window repairs since I have owned the car. Other owners have experienced the same financial burden - a burden that should be assumed by Volkswagen for producing such a terrible product. They are well aware of the problem, but will do nothing about it. I have tried talking to the dealer service centers, VW Customer Care (they might want to think about changing the name - they don't care), but they will do nothing to help.

Experienced a car fire with my 2002 Jetta 1.8T. Kept car well maintained. Drove car that evening no more than 1/2 block when engine light came on. Car acted as if it was going to stall. Came back home, pulled into garage and noticed car was smoking from under the hood, as if it was overheating. Temp gauge did not indicate overheating. Put car in park, engine light came off, although still running. Smoking more, tried to restart car to get it out of the garage, which is attached to my house, but would not start. Got out of car, looked under car and noticed flame. Within minutes, car was on fire. Called 911. Luckily, my neighbor is an ex-firefighter, who contained the fire and the town fire department is only a block away. My insurance did take care of everything. When I notified VW, the only response was we're glad you're ok and do not wish to investigate. I do not know what could or should be done, but since VW promotes safety, which is why I bought myself one and my daughter one, I would think VW would want to be more proactive in finding the cause. This upsets me greatly.

I was under the impression that Volkswagen was an honorable, and reliable company, that is why I bought a 99 Jetta. Well like others have stated it has been one problem after another, however, the most recent has put me over the edge with this company. I live in upstate New York and I was on the way home from a vacation in Delaware. On our vacation the weather hit record heat indexes, which I believe led to the poorly designed window clip to break on our car. The passenger side window fell into the door and would not go up. We had to travel 29 miles to Dover Delaware, the nearest Volkswagen Dealership to get it fixed.

Thankfully they had the part, but only because as we were told, this was a common problem. Actually, so common the man doing our intake diagnosed it!! Anyway, we were told the window clips were poorly designed out of plastic, and that Volkswagon WAS covering the cost of repair for 7 YEARS, and we missed the cut-off for coverage by 3 WEEKS! Apparently the new part is now made out of metal.

We called our warranty company who also would not cover this problem. They told us Volkswagen should cover it. We were out $200. because of poor design that the company knew about and covered for a time. I tried calling Volkswagen of America to see if I could be reimbursed but got nowhere. They wouldn't even transfer me to corporate offices. I am so angry by the principle of this! If a company knows they have a defective part shouldn't they replace it?? I was going to buy a Passat but now I am DONE with this company. I do not and will not recommend anyone buying a Volkswagon if this is how they operate.

I own a 2004 VW Jetta. In June of this year my car reached 30,000 miles and the clutch blew. After taking it to the dealer they said it was a wear and tear item and was not covered under warranty. They stated I was riding the clutch which means while pressing on the gas the clutch is in. I have owned manual transmission cars for over 20 years and have never had a clutch go on me. This one went at 30,000 miles!

They also replaced a part in my driver seat due to a recall, when I received the car back the driver seat was rubbing on the center console. The dealer told me this was the best they could do.

I recently purchased a 2001 Volkswagen Jetta that had always been my dream car. I saved for almost 2 years for that car only to have it fall apart. It began with the blinkers and emergency flashers, which did have a recall but still came as a superise because these cars are made of such fine quality.

Then my trunk locked down completely and refused to open no matter what I tried. I took it in to have it repaired only to find out that latch had come off. This cost me over $100. Then my transmission blew. I had always taken perfect care of my car so obviously there was no reason for the transmission to blow at only 50,000 miles.

It first began with my gears locking up. The car would lock in park and it would take hours for me to release them. Then the car would refuse to go into reverse it would have to idle for 15 minutes before it would go into reverse. Then on my way home one night my car completey stopped in the middle of the road. I somehow rolled my car into a nearby parking lot and called for help. I had to have my car towed into the nearest VW dealership which was 60 miles away and cost me $125. When the repairman looked at my car he told me that it would cost $5000 to have the car repaired.

While driving in slow road repair traffic on I-90 near Kirtland/Mentor Ohio, my clutch system failed. I was driving just fine keeping car in 1st gear but while in stop and go traffic suddenly the car was staying in gear even when removing foot from clutch pedal. Clutch pedal was stuck in full down position. -- Could not easily shift gears or get car out of gear once this problem occurred, and was forced to keep starting and shutting off the engine for approximately 2 miles until I could exit.

My car had to be towed to Classic VW on Tyler Blvd in Mentor. Have been told it is the clutch master and slave cylinders must be replaced and then the brake lines must be bled and refilled. This model has the 2.0 engine, and I have had a manual transmission car for over 30 years. Surprisingly, an hour after my Jetta was towed, and a 2000 Jetta was towed in to the same dealer with a clutch pedal stuck in the same position.

I also had the ignition coils fail on this vehicle in 2005, to the tune of $420. -Another system that seems to fail very often in VW models. VW of NA recalled all Golf, Jetta and Passat ignition coil systems EXCEPT those models with the 2.0 engine. All this, and I still have two payments to make before I actually own this Jetta. What a deal.

My 2003 VW Jetta has been the worst purchase of my life. I traded in my perfect Jeep Grand Cherokee when gas prices went up thinking I was making a good choice but the money i have spent on the Jetta in the past 9 months far exceedes what I would have paid in gas for the Jeep. Whatever could go wrong in this aweful car has and my complaints are similar to all the other ones. The car eats oil every 3000 miles and I was told to just throw a bottle of oil in there every 1000 miles, gee thanks.

The transmission went and i had sludge in my engine that magically disapeared when I took it to the dealership, only other mechanics could find it. This car is a piece of junk and the dealerships will do nothing about it. I'm a broke graduate student so I'm pretty much stuck with this thing until May 07 when you can bet I will be buying a new car.

I recently bought a 2006 Jetta TDI, brand new. I had it for a week and a half and put 800 miles on it, when my tiptronic transmission suddenly blew. They have no clue what happened, and it has been now 8 days.

Supposedly they were going to replace the whole transmission, but they can't seem to find one. I have spoke to my dealer, and I have spoken to VW Customer Care and no one knows anything. My car is just sitting there waithing for a new transmission.

Customer Care has been extremely rude to me. The lady told me not to call back, that they would call me back when they got an update. I finally got a rental. They gave me a KIA!

I complained that due to my very first car payment being due- I was not paying $504 to drive a KIA, so they gave me a Toyota. I still have yet to hear why they have not found a transmission yet. I am very dissatisfied and have asked for my money back- my dealer says that this is not an option.

2002 Jetta The transmission in this car shifts very very hard at times. After decelerating and then haveing to pick the throttle back up the transmission slams down into a lower gear. After highway driving and coming to a stop the tranny after sitting still for perhaps a few seconds (seems longer) once again slams down! Yes while sitting still the transmission slams down. It is tearing itself apart but the dealership can't seem to replicate the problesm they say.

I was driving my 2003 (produced in 2002) VW Jetta that has 51,000 miles on it home when the car began to jerk and lose power. At the same time this was happening my MIL light began to flash. I was only 1/8 of a mile from home. I began to smell something similar to rotten eggs.

I got home and began to research the problem and found this site (ConsumerAffairs.com) where people where listed the exact same symptoms I was having.

The cause according to the other Jetta drivers was the coil pack. I called the service department at my local VW and they immediately suggested it was the coil pack as well. I went to VW and ordered one. It took two days to get in. I began switching each coil pack out and starting my car. Eventually the car ran correctly verifying it was the new coil that fixed the problem.

One year ago I took my 02 Jetta in to be repaired due to the engine light coming on. At that time I was told that there was oil sludge in my engine and that the oil pump had to be replaced. They requested a maintenance log, which I did not have at the time, so that it would be covered under warranty. After doing research my mother found that this oil sludge problem was common in VWs and told the dealership as much.

Shortly I was contacted by the dealership, told the maintenance logs were not necessary (ever) and that they would do the repair under warranty. Now, 1 year later the same thing has happened. After consulting with the dealership here and getting a second opinion, it came to light that my engine was full of old oil sludge because the dealer did not flush the sludge out of my engine. They simply replaced the pump and left all the sludge in there to fester and damage my engine.

I called them since this recent malfunction to clarify that it was oil sludge that caused them to replace the pump. I was told yes. Then when I asked if they had flushed my engine I was told that it wasn't sludge, it was debris and there was no reason to flush the engine. Other mechanics tell me that anything in the oil pump is reason to flush the engine. Then, when I complained to VW Corporate and they did an investigation, The dealer lied. They told Corporate that there was never any sludge or debris. It was a part malfunction and they just needed to replace it. So, now, I am left paying for engine repair, diagnosis, etc., and have been denied any help from Corporate because of their lies.

I purchased a Certified Pre-Owned 2001 VW Jetta VR6 on 5/26/05. Since then my car has had the transmission replaced, the axel replaced, 2 rotars replaced, frame bolts tightend, 2 services to the engine for a tapping noise (which is still there) and an electrical problem which cause the car to get stuck in park. It has been in their service dept for a total of over three months (on and off). The dealership refused to get me a license plate and was only resolved recently.

I bought GAP insurance at the time of purchase and then approximately 2 months later received a letter from the GAP Insurance Company stating they could not write me a policy and to contact the dealership. It took the dealership almost 7 months to resolve this issue also. The total cost of the GAP Insurance was $600 and during the time in which they were "looking into it" they refused to refund me that money. No one can answer were the portion of my monthly car payment that should have been designated to the GAP Insurance is or where is it was going and they still refuse to refund me that money.

I drive a 2001 Volkswagon Jetta. The ignition coils failed on me, and my engine shut off while I was exiting the highway. I almost crashed into another car and the exit barrier as I had to steer my car to the shoulder. I had to get towed home. Thank God my son and I were ok. The dealer said it was the ignition coils (a BIG problem with VW's, but not recalled). I spent a little over $1,000 to fix it, and it was just several hundred miles over warranty. The money isn't a problem as is the safety factor. I lost ALL power on the highway. This is an issue that must be faced by VW.

My son's 1995 jetta caught on fire in our driveway.

My 2000 Jetta was the absolute worst purchase I have ever made. I would happily have replaced it at some point in the past few years, were I not a broke law student. As soon as I graduate, this piece of junk is GONE. First I had to bring it back to the dealership after owning for only a few months for some kind of computer upgrade to the emissions system, for which VW was recalling Jettas from particular years, including 2000. I had to pay $40 in labor charges because the mechanic had to take out the CD player I'd installed in the car (had I left the factory-installed tape player and radio in the car, the repair would have been free -- maybe if anybody still listened to tapes, I would have).

Then the brakes went, and had to be replaced. Next, it began to burn oil like crazy (a common problem, one that I've seen several people complaint about on this website), and every so often, the "low engine oil pressure" light will come on and I have to immediately stop at a gas station to buy oil (I had to go to another mechanic to find out that this was the way to fix the problem -- the VW mechanic was completely baffled). I try to keep a spare bottle or two on hand. The dealer can't figure out what's causing the problem.

Then the catalytic converter broke, which made the entire car shake, and the rattling noise as I drove from my home in Philadelphia to the nearest dealership (about 45 minutes) was terrifying. Luckily, VW paid for it, even though my warranty had run out, because the problem had become so common that there was yet another recall.

I've had to have the taillights fixed countless times because of a "faulty switch" that, yes, you guessed it, has been recalled. The front passenger-side window fell inside the door while I was on my way to work one day, damaging some part in the door that the dealer informed me he had convinced VW to pay for (SO very kind). ALSO covered by a recall, but I had to miss work to get it fixed. While they were in there, they discovered that I needed new front brakes. AGAIN. So I had those replaced, but the dealer put them in wrong, so I had to go back. While they were fixing THAT problem, they discovered that the belt around the A/C unit was rusted and cracked (why they didn't see that when they "fixed" the brakes the first time is a mystery). That was August.

In October, I had to replace those same brakes YET AGAIN. I thought that would be the end of it for a while, but no, I found a nasty note on my windshield this morning, informing me that I had "left my car alarm on" and that it had gone off "every hour, all day" yesterday. I thought the neighbor who complained was full of it, but right now, the car is parked right in front of my house and the alarm has gone off 3 times in the past 2 hours. It also goes off when I lock the car. Without explanation. Nobody is messing with it or anything. This car has been a nightmare. I'm buying myself a Honda for graduation!

I have had my 2000 Jetta since 2003. The car seemed fine for about 4 months, and then the problems started. Almost every little thing inside the car has had something wrong with it. My cupholders broke (first the left one broke, then the right one broke, then the whole pull-out piece snapped off). Two pieces of my air vents came loose, the clip for the center console broke off, my ashtray & cupholder in the backseat broke, and my glovebox door snapped off and now hangs on to a little shred of plastic.

My passenger side vanity mirror broke and the light above it won't switch off, so i have to use a rolled up nakpin to keep it from burning out. An important button on my radio stopped working and the top-coat of stuff on my door handles is peeling off. My driver side window came off the track and fell down the inside of my door (luckily it was summer). My check engine light was on for a year and a half because it was a "misfire" and now i have a brake pad light that is on for the same reason. My a/c stopped working, but since I got it fixed, it smells weird everytime i turn it on.

I really don't know what to do about the car; most of these problems are small annoyances but they shouldn't be happening. I have to do alot of do-it-yourself things to fix my car and it's really sad and almost funny that I've had to repair things with duct tape and napkins. Other things are too expensive to fix; I'm a college student and some of the interior things can't be fixed (like the radio button) without having to buy a whole new console, and I don't have $150 to install a new cupholder. My warranty is worthless. I love my car but I just can't afford to fix the little things.

I bought a brand new 2003 Jetta in December 2002. Since then, the catalytic converter went, the battery died twice, the "check engine light" has gone on three times for no reason,the brake switch light stopped working, and currently the car is in the shop for excessive burning of oil. I need to fill up on oil every three weeks. I will never go to New Country Volkswagen in Greenwich again,as even with a check engine light on, they wanted to schedule my car for fixing TWO weeks later!!? They have been consistent with their lack of concern. I called the 1800 customer complaint # for VW, and they said there was nothing they can do.

This is the 3rd New VW Jetta 2.5 since May 2005 of this year that is having electrical problems. I am on car number 3 and have only had it since the end of July 2005 and it's been back to service 2 times. The latest stint is that they were supposed to be ordering me a part for my car 2 weeks ago and today is 12/15/05 and no including the general manager who I have left numerous messages with will contact me. I called VW's arbitrator and is getting nowhere. I called VW's customer car service and is getting no where.

I have had 2 different defective messages this week with my left headligths going on and off once I shut the car off. I do not want this car or any car from this dealer or VW. I traded my old VW in and do not have any other means to get to work or elsewhere. They need to take the car back. I have proof that this is the 3rd car with simliar problems to the last one. VW has put a bad car on the market and it is unfair to me for $24,000 over 5 years -- I refuse and want to know what my options are. I do not want this car. I am frustrated and do not deserve this.

I have left a message with this dealer that I will leave the car on their lot. I do not want to drive this car anymore and and I am not paying the next car note payment. They entered into a contract with me and are breaking it and I do not have to continue paying for a bad car -- no way.

Our car has been in the shop 3 times over the last 5 weeks. We have an extended warranty on our 2001 Jetta but it does no good. We are suppose to get a rental car when the repairs are under warranty but each time we ask for a rental car we can't get one due to the fact that you can't get a rental car unless they know what is wrong with the car. Unfortunately they have mechanics that can't seem to find the problem. And by the time they eventually find the problem they end up fixing it that day so they never have to pay for a rental car even though our car might have been in the shop for days.

We just bought brand new 2006 Jetta TDI. I was gona put in Taxi So when i took it to my meter shop guy, who install all taxi meters and computer, he couldn't find speed sensor, So i called every Volkswagen dealership, they have no any information about 2006 jetta tdi in their Computer, but Richmond auto mall shop 4man helped us about other thing that i wana know but know one seem to know where that sensor was. My shop guy tried calling in New York in USA they have no idea. I am losing time from work, I couldn't get my car on road, So i am not happy with this.

I have a 1999 Volkswagon Jetta that is burning oil excessively, dashboard trembles, and part of the bumper keeps falling off. After reading other consumer's similar experiences, I have just decided to sell this car ASAP before it breaks down completely.

My Jetta 1996 has 164,000 Km. The clutch went bad and has to be replaced. It is the 3rd. clutch in 9 1/2 years I have the car (bought new). I know how to drive stick. I have been driving for 50 years, My first car was a British Ford (1936) and after that I had another British car, Humber. In Cabada I had Hondas, never had problems with the clutch until I started to buy Wolkswagens. Previously I had another one that had problems with the clutch.

As many VW owners say, Where do I begin?

I had a 1994 Jetta which was totaled in an accident, and since I was so pleased with that vehicle, I thought "Hey, the new ones must have only gotten better!" - yeah right, not even close.

I bought a 2001 Jetta GLS from a Southern California VW dealership in April 2001. It is now April 2002 and I am looking for another car due to my 9 visits to the VW dealership, and after my unsuccessful meeting with Jeff T. from VW of America in an Arrbitration/Mediation thru the BBB Auto Line. I presented to them the fact that a brand-new vehicle having this many problems is obviously defective and I would be happy with a replacement, since I trust VW and enjoy the car. Well, didn't happen, nothing happened.

In fact, I was given the BBB's response of: " We feel that as long as the vehicle has been repaired, and all warranty items were in fact covered at no cost to the consumer, a replacement or refund is not awarded." I never claimed time off work, stress, money I had to front on 2 occasions for a rental, all other times Hoagie at one VW dealership was wonderful enough to take of for me, and he is always a pleasure to work with by the way.

So here is a short list of some of my problems: A/C Valves and components faulty, repaired twice, front seats "click" in and out slightly at acceleration and braking, was told it was "normal", rear doors rattle was "repaired" twice and told nothing further could be done and a tech actually said " you got one that isn't so bad maam, I have seen much noisier in the new models."

To continue, brake line was replaced, brake calipers prematurely wore, skidplate faulty repaired, EPC light comes on intermitently, brake light relay switch defective, the cupholder (sounds petty but it is a problem) has been repaired three time and still sticks, AM radio was contantly interfered or not picking up proper signals so I got an ear-piercing squeal until a new base and antenna was installed.