Volkswagen Jetta

At 62,000km, my 2007 VW Jetta Eng BHY006989 showed an airbag fault message and icon. In April, when I took the car for service, I reported about the fault. I was later called and advised that I would have to pay over R800 to repair the airbag. Understanding that it is a safety feature, after asking what my options were, I agreed that they should repair it. On arrival to pick up the car, I complained that I was not happy with paying for the airbag fault because I have never touched the feature and I don't even know where it is. I explained that it's very costly if I will have to be paying so heavily for something that I never ever used. They explained that they had replaced the switch and connectors. What damage? The switch which has never worked?

Does it mean that I will be paying that much money for the six airbags at any one given time? Why were they placed where they wear and tear even when not in use? Why wasn't I advised beforehand when I bought the car that there is this very expensive feature, which I hardly ever use, like I was given a choice of whether I needed fog lights or not? Those were my questions to Petro, the manager at Lindsay Saker, Bloemfontein. So he said that was beyond him because the car was no more on motor plan. He advised that I should complain to VW SA. Surprisingly, this problem appeared at just 2,000 over the plan. Surely, he should use his discretion to cover this.

I strongly believe that this is a factory fault because I have an old car, which has never had any problems with airbags. Really, I am very angry with this situation and strongly believe that I have been given a raw deal here. I am very angry and need your speedy intervention in this matter. I need to be reimbursed for the amount I have paid and secondly, I need that Lindsay Saker should take good stock and thorough investigation that the airbags are in good order and position.

2010 VW Tiguan Lemon - On December 16th, 2010, I sent my vehicle to VW Yorkdale as lights were randomly going out while driving. Very dangerous as it was very unpredictable as to when lights would go out. Sometimes one, sometimes seven lights at one time, sometimes vehicle would work normal. Dealer says melted fuse and claims to repair the issue.

On January 9th, 2012, I sent my vehicle again to VW Yorkdale as car had same symptoms as previous time. I was even pulled over by police due to lights not working while driving at night. Dealer claims to be spark plug issue causing fuse to burn. I had to order part from Germany. I was without a car for over a week. Part arrives and dealer claims to fix the issue. On February 13th, 2012, while driving home, same symptoms occur - lights go out both front and back. The next morning, I can't open vehicle with key FOB as car is completely shut off with no power. Power locks will not work. Nothing will work. I had to manually open car using key and tow vehicle to shop, VW Yorkdale once again. I was without a car for three weeks, and demanded a rental car. They concluded that the radio was causing this to happen and replaced the radio.

On March 23, 2012, I parked car at my office. At about 3 pm, car will not open and power is completely drained again. I had someone jump the car and had to drive home with no working lights at night time putting myself and my family in danger. I brought it to the VW Yorkdale once again and they claim nothing was wrong with it. They cleaned the connectors and they concluded it was fine. On March 25th, 2012, same issue, car would not power. I had to jump the car and has been sitting in the parking lot since as this is a very dangerous situation to operate this vehicle.

I have called VW Canada and after a month of investigation, they say this is normal and cannot do anything for me. They wanted me to drive the car to the dealership and drop it off if I were experiencing problems again. A car manufacturer should not tell me to put myself or my family in danger and drive a faulty car to get it repaired. I have dealt with regular client care and it has been a month of talking on the phone with no resolution. Sasha, a supervisor, concluded nothing was wrong with my car and VW will not compensate or take back the car in which I know is a manufacturer's defect. The worst part about this was the dealer said he would help me by putting me into a new VW. Are you serious? I currently pay $600/month for a car that does not work, that puts me and my family in danger. I have been a VW customer since 2007 and have not had problems with any previous vehicles. I am out of options now as they will not stand behind their products so I have to take this into my own hands. So in the end, I'm a very dissatisfied customer.

We purchased a new 2002 Jetta from the dealer. Approximately 25 months later, the paint started to check on the roof. Since we do not use the windshield washer very often, we knew it wasn't from using it. A few months later, the hood started to get blotchy. All the while, the local dealer said "Oops, sorry your warranty expired." The car came with a 12 month, 12,000 mile warranty. It's been 10 years and the car looks like it's 25 years old. I've emailed Volkswagen with not even a reply. It's not worth spending $7,500 for an attorney for a $1,000 paint job and don't know what to do. Love the car, but it looks terrible. What else can be done?

I see the dealership advertise 42 and in some cases 50 MPG. When I started out, I was getting around 34 out on the road and after two years and about 25,000 miles, I have reached 39 MPG. I have had the car service, checked and the MPG verified by the dealership. I was also told that there was nothing that could be done by the dealership. What are my options?

After reading so many reports of people having the same problems with the flywheel plate, I am glad I'm not the only one, but disappointed that it's such a big issue VW is not addressing.

First, I will start on stating all the check-ups required in the service manual were done when required. At 64K, I was told the flywheel plate had to be replaced and $1800 later, the vehicle was still not running like it did before and it almost seems like the boost is failing.

Prior to that, a month after I bought it, it had to be returned because of clicking sounds that VW could not figure out where it was coming from when making right hand turns. Then a few years after that, the headliner started coming down, airbag lights keep coming on, and yes I am aware of the recall for that.

Sadly, after the VW service dept tore my car apart, and kept it for 2 weeks trying to find the clicking sound problem, I am terrified to let them touch it again. I definitely will not be buying another VW and after telling a friend all the problems I have with my VW 2006, he changed his mind about purchasing the Touareg or any VW vehicles.

I am having a terrible problem with the Panoramic moonroof in my 2010 Jetta SportsWagen. I bought the car new 2 years ago and just now I figured out why I had some water getting into the car. There is water coming down from the moonroof into both A pillars and then into the carpet. Last week a mechanic at a VW dealer in Mobile attested in writing: "The hose came apart at socket by the sunroof in both sides. Hose was not sealed to the socket correctly." These are his exact words. The VW dealer estimated that I will have to replace the roof linings, replace all hoses, and shampoo the carpet.

After a whole week of studying the case, VW's costumer care offered to pay for the parts ($900.00) if I pay for the labor ($1,400.00). VW admits that the sunroof was installed incorrectly, but since I drove too many miles (as if that had anything to do with the sunroof issue) they are not legally obligated to do anything anymore. They told me that I should have noticed the problem earlier. (Nice costumer care argument, isn't it?) They also stated that they would only pay for the parts if I had the service done by a dealership (to make sure I get the service done by experts trained by VW).

VW customer care stated over the phone that my particular case has been already reviewed and that their offer was final. They could not explain how could a case can be studied and reviewed at the same time. It seems to me that they have a particular definition of the word "review". I feel like VW is asking me to pay an extra $1,400.00 in order to have the company finish installing a $1,100.00 option in a $30,000.00 car. VW's costumer care's offer is infuriating and not fair. Why should the customer have to pay to have an admitted defect repaired? Just because of an expired warranty based on mileage? This is a defect in the car roof! What kind of company does that to its customers? How likely does this make me want to buy another car from them?

Right now, I am driving around a fairly new and pricey German car with a sunroof sealed with duct tape. The car looks awful, but at least there is no water coming inside anymore. I have been trying to dry out the car's carpet to reduce the mold inside. Please help!

I am leasing a 2010 Jetta TDI. The battery died within the first week. I changed every door lock/latch. Two doors had to be changed twice. The front tires wore out, had cracks in the side wall and were changed by the manufacturer after I sent pics to the Ontario head office. The exhaust pressure valve is sticking and the temperature valve is also gone. VW Canada will only pay 75% of the cost for the exhaust valve and temperature valve because I am just over the warranty. The shocks squeak, the brakes are gone and they squeak whenever it rains or snows. Worst car I have ever driven.

I have a Mazda, Toyota, Honda and they all fixed whatever defective parts they had, which were few in comparison to this VW. Now, I am looking for affordable brakes for this piece of crap. VW is the worst auto maker I have dealt with. I am pissed because they stole my new Honda Civic that was so much fun to drive. Once the lease is over, I am handing VW the keys. My next car will be a Japanese, maybe a Subaru.

On February 24th, I was driving my 2007 Volkswagen Jetta. I smelled what smelled like plastic burning. When I got home, I noticed that the heating element in the passenger seat seat heater was burning up the seat. A hole is burned into the seat and the burn marks are about 10 inches long running vertically on the backrest.

I just found out that the drain lines for my sunroof are clogged/broken. I found this out after having Safelite come out to check my windshield because I thought that was where the leak was coming from. Once Safelite told me this, I did a search on it to find out that there was a recall and a class action lawsuit against VW for this exact issue. I called VW customer care only to be told that the recall campaign was over (I never ever got the recall notice) and that there was nothing they could do to help me with my clogged lines or about the headline and carpet in my car that this issue has caused. The first person I spoke with told me to call a dealer, make an appointment and that it would be taken care of. The dealer could not find the recall so I called VW customer care back only to be told that the recall campaign had ended and that there was nothing that could be done. I even called VW headquarters in VA only to be told the exact same thing. I really need my car repaired and I feel like VW should pay for it.

I will begin by saying this was one of the most horrible, unjust things that I have ever experienced in my life with a business, and I'm appalled that a class action lawsuit has not been brought against Volkswagen of America. I traded in a 2005 Jetta after spending about 900 dollars to have it repaired for a brand new 2011 Vw Jetta at Bob Kings VW in Wilmington NC (I purchased my first Jetta there as well, as having my repairs completed there the very same day). After driving the 2011 brand new Jetta less than 60 days and after having the known horn recall issue repaired, my car stalled on me while I was driving in the middle of the street with no warning. The car just shut down.

I was afraid to drive the car again because it could have cost me my life. I travel on a major highway daily with tons of 18 wheeler trucks Hwy 421. I asked VW to get me out of my contract or trade me out of the car. Bob Kings salesperson that sold me the car didn't even apologize or offer resolution. The manager was just as cold and unconcerned and refused to help me at all. I spoke to corporate VW of America and they had a case manager deny the car was defective and offer me zero resolution. Not even a trade.

I contacted BBB and VW ignored my request of a trade or contract termination. After weeks of waiting for a response, and months of paying for a car I was too afraid to drive, they sent a response saying we would like to have one of our inspectors there on the next examination of the car. I could not afford to keep paying for a car that was sitting in my driveway that I was too afraid to drive. VW was very confident that my hands were tied in the situation and never considered resolution. I was forced to take a loss and incur bad debt by trading it in.

I now have a 2011 Chevy Cruze, which I absolutely love 100 times better than the Jetta. However I am stuck financing over 3000 dollars worth of bad debt on top of my loan. This is a shame, shame on Bob King VW who is a local dealership in a small town that wouldn't help an existing customer. This shows a huge lack of integrity. It is also a shame that VW of America doesn't care that they are selling cars that could kill someone and they are not willing to admit it or correct the issue. I am by far not the only person this has happened to.

I experienced a power steering failure on my 2006 Jetta TDI. Before taking it to repair shop, I performed the reset procedures I found online with no success. Next I checked the fuse F6 in panel A as documented in the owner's manual. The fuse was good. I took the car to the service shop. They spent an hour troubleshooting and found fuse F25 is blown. This fuse is identified as the aux heater fuse in the owner's manual. The consequence is that a $1.50 fix cost me $100 because of the owner's manual fuse identification chart was not correct.

I bought my 2011 Jetta at 15/9/2011, at 9000km. I heard a noise coming from the gearbox at D2 Changing (discontinuous defect), in addition of a kind of vibration in the car. Going to the agent in Egypt, they fixed the above mentioned defect by changing the car's software which return again strongly reaching 10000km. I visited the agent again but they didn't get where is the obstacle. I got a promise of sending my case to Volkswagen Germany but no reply till now. So I am waiting for a reply from you or I find myself obliged to send a complaint to Consumer Rights Guard Authority, because my car's case is a common on Jetta 2010 & 2011.

My 2006 VW TDI's transmission completely crumbled. I was told the fly-wheel had completely shredded and it broke away and totally destroyed the transmission of the car. I took it to VW dealer before the 50000 mile warranty ended and reported noise. I was told it was a normal noise. It had gotten worse at 55000. I took it to another VW dealer and was told it was the fly wheel, but because it was out of warranty it wasn't covered. I was told it was about $2700 to repair. I asked if it would hurt to continue driving with this problem and was told it would get worse but the result would be the same. I actually drove it for an additional 50000 miles but the repairs were almost three times the original repair cost. I had to have a completely new transmission put in the car and a new fly wheel. My mechanic said this is a problem with the 2006 TDIs and there is a hidden recall that VW will not release.

I bought a 2011 VW Jetta in July 2011. Unfortunately, I had an accident in September. Since then I have been waiting on the hood for now 3 months. The corporate office, because I called and complained, is paying for a rental vehicle, which is great. But I want to drive my car, not a rental. That's why I bought it in the 1st place. They called me twice a week, telling me that they don't know when they are going to get the part. This is totally unacceptable to me. How can they not know? They are the corporate office! I believe that they are hiding something. I cannot believe that they cannot produce a hood for a car that has just been built. I have been a VW customer since the beginning of the 90's. This is in no way to treat a loyal customer. I will not let this go this easily, and will post a complaint everywhere I can.

The driver's side mirror of my 2011 Jetta has a Whistling problem at any speed above 50 mph. After 3 months of attempted repairs and disputing this issue with VW products and services (1 800-822-8987), they informed me this was a VW design flaw and that it happens for all Jetta. Having coordinated with VW corporate and Platinum VW service in my area, they were unable to repair this problem even after bringing in specialized engineers after 3 additional attempts. After receiving horrid service and being ignored by Platinum VW to help resolve this re-occurring issue, I brought my car to VW in Huntington, NY.

Most recently, on 12/12/2011, VW sent an engineer to go for a test drive with me to confirm my driver's side mirror issue and the other problem I have had since I purchased this vehicle. Repair attempts were made again from 12/12- 12/20 in accordance with a recent bulletin regarding the driver's side mirror and in accordance with QTM instructions. I received my car back on 12/21, drove my car off the lot, and noticed that the whistling mirror problem was worse.

Secondary issues that I've expressed since March are interior rattling coming from the gear, shifter, odometer display, center console, driver's side doors and passenger side doors. Additional "clanking" problem coming from both drivers side and passenger side have had multiple repair attempts that did not fix these problems. VW refuses to address their driver's side mirror design flaw and has been unable to resolve any of the problems I've had with this car. The only information I've received from VW regarding the mirror is that they've replaced the mirror, switch and housing each time. It seems quite silly to attempt to resolve a re-occurring problem by following the same procedure that failed to fix and address the VW design flaw. Overall experience with VW has been nothing short of a joke. I have spent numerous hours trying to get attention drawn to this issue with nothing but hardship to show. My car has had so many repair attempts that I fear that the value of this car has diminished.

My 2006 VW Jetta TDI with only 70K miles has a failed dual mass flywheel failure. VW so far has not offered to help with the approximately $2000.00 repair. A flywheel should be like an anvil. It is a hunk of steel and should not need repairs. This flywheel problem is huge and worldwide recall should be made. VW now sells an upgraded replacement flywheel which tells me they know about a design flaw with the original flywheel. The headliner is also falling down. The dealer service Manager at Demondtrond VW, where I bought the car, said no help with the repair is available and I should call VW at 800 822 8987.

I have tried calling that number for 2 days now. Yesterday the message said there was a building emergency. Now, today the message is that they have a phone problem and cannot receive calls. The phone system probably wore out with all the unhappy VW owners who have defective dual mass flywheels trying to call. This is the 4th VW Jetta I have bought and will be the last. These cars are not what they used to be.

This is about the VW Jetta TDT 2006 5-speed manual car. The oil and filter were replaced at all maintenance periods. Its flywheel failed at 85,000 miles. It costs $2000 in repairs. This is a problem that VM is well aware of and should be made to reimburse consumers! Someone should pursue a class action lawsuit against VM on the flywheel and clutch-related problems!

I have a huge complaint about a brand new 2011 Jetta 6 2.0TDi. I got the Jetta on October 7th 2011 in the afternoon from Tri-Sec Autohaus.

The next week, Tuesday, not even a week later, I was back at the dealer with a light that came on the dashboard. According to the vehicle manual book, it is the catalyst converter. Tri-Sec Autohaus tested it and said that it was an exhaust temp sensor on the turbo that needs replacement. I was having a concern with the light that keeps on burning but they said that I can continue to use the vehicle. They ordered a new sensor and it was installed on October 20th 2011 (a day without the vehicle), the vehicle had only 599km on the clock.

On Monday morning, October 24th, the same light came on again; the vehicle did not even had 700km on the clock. I contacted Tri-Sec again and they said that I must bring in the vehicle again. I took it to them that Monday afternoon and according to the computer diagnostic, it was the same sensor again. They said that I must bring in the vehicle again for a whole day and I arranged my work so that they could have a look at the vehicle as soon as possible. They had the vehicle for the whole Tuesday, October 25th, and upon fetching it in the afternoon, they said that after speaking to VW SA the problem is that there are three sensors on the vehicle exhaust system and that all three needs replacement, so they have ordered it. They also confirmed that I can continue to drive with the vehicle. The light of the catalyst converter was off at this time.

On Thursday afternoon, October 27th, the light that says Particle Filter and a message came on in the vehicle. The vehicle now only had 1100km on the clock. I immediately phoned Tri-Sec and spoke to the technician that worked on my vehicle previously and he said that I only have to drive the vehicle in 4th gear above 70km/h and it might reset, if not I must bring it in on a breakdown so that they can reset it. The light of the catalyst converter also came on again. I drove the vehicle for 30 minutes in 4th gear at 80-90km/h and nothing happened, the light kept on burning.

On Friday morning, October 28th, I took it back to Tri-Sec and after two hours of waiting, they came back to me and said that they think that the remaining two sensors that must be replaced must be the problem for the Particle Filter not resetting. I must continue to drive like it until they have the sensors to replace them. The light of the catalyst converter was off at this stage again.

At about 10am, I phoned VW SA Complaint Department to log this with them. I told the lady that answered the whole story and that I'm not satisfied with this, also that I want to use the vehicle to drive a long distance over the weekend. She said that she will find out when the parts will be available and if it was safe to drive with the vehicle long distance. I told her that I'm not satisfied at all and that I want a replacement Jetta, being a loyal VW customer since 1990. She never phoned me as promised and on Saturday, we decided that we will only go to Johannesburg for the day. On the way back home, at about 14H45, the vehicle suddenly had no power and the coil light came on flashing, with a message Engine fault: Workshop!

I immediately phoned the VW Alert telling them of the problem and the whole story again and they said that they will contact the technician and get back to me. I continued slowly to my home in Secunda and when close to home, I phoned again because nobody phoned me back after 30 minutes. The person that I spoke to said that he will get back to me in five minutes, by that time, I was already at my house. Five minutes later, the lady that I spoke to first phoned me back and put me through to the technician on standby and he said that he can arrange that the vehicle be towed in to the workshop and they will only look at it on Monday, October 31st. I said that if it will stand there or at my home, it does not make a difference and he said it is okay for me to bring it to them on Monday and just tell the workshop people that he knows about it. He also said that he know the vehicle that was in with them on Friday with the problems.

I took the car in on Monday, October 31st, and the spares was only sent from Germany on the Tuesday, November 1st. The car will only be available again the next week, Tuesday, November 8th. I want to know who I can contact to request VW to replace this Jetta with a new Jetta 6 2.0TDi Highline (Silver Leave) in this ones place because what trust must I have in a vehicle that does not even have 1600km on the clock to last me five years minimum. I have sent VW SA a complaint e-mail but have not heard anything from them as well.

My 2007 Jetta Wolfsburg, at 61,000 miles, the fun really stops. My headliner is coming down ($899 to fix). Next, the A/C begins to stop working ($100 just to look at it). The compressor comes on only after the car has been operating for over five minutes and getting worse. At 68,000 miles, dealer tells me there is an oil leak from valve cover gasket ($499 to fix). Now, this morning, my airbag light came on. I have always babied this car. My wife's '04 Civic never had a single issue with over 160k miles. Her Civic before that never had an issue. Never again will I buy a VW.

I bought a TDI Jetta in 2008 with 60k from dealer, certified pre-'loved'. I put 40k on it in 3 years. It had regular service, scheduled oil changes, all the required maintenance. The check engine light comes on. It's a $7000 repair because a fuel injector came loose in the engine. The car cost me $17,000 and I just got done paying it. This is a big deal to me and it comes as a huge financial blow. I used to highly recommend this type of car. But now I can't because I just cannot justify this kind of mechanical failure, at no fault of my own.

I bought a Jetta model 2010 and yesterday, I got a problem. The car is not responding to the gear and is not moving. When I took it to the dealer, Egyptian Trading & Automotive Company, they investigated and told me that the control unit has to be changed which will take three to four weeks.

As users reported the same problem and one of them is a friend of mine, I knew that this is a problem that is in this model. I regret to say that my trust in VW, as a brand, is not as great as before. I was expecting that if there's such a problem in the car, they should have changed all these cars to new ones or at least repair it even without having the problem raised from any customer if they were really willing to satisfy their customers.

My number is ** and I am waiting for feedback as soon as possible and recommend to communicate all together to submit a collective complaint for VW to compensate us and other owners of this model.

The 2006 Jetta's transmission failed, absolutely after 50,000 miles (5 years). It ruined my life.

In mild and cold temperatures, the car overheats and engine fan stays on for at least 10 minutes after it shuts off. It happens even at -15 degrees Celsius. The dealer reports no faults. The car is still under warranty but what about post warranty time?

I am Ritesh **, owner of a Jetta car no. **. I purchased the car in February 2009 and ever since, I have faced innumerable problems with the car and the service station where it is sent so very often. I send my car to World-Class Automobile, West Moti Nagar, New Delhi, Delhi.

Below is the list of the problems I have faced:

9. The battery has been discharged once.

These are the problems i have faced within 2 years of the purchase of the car. Now what credibility does your brand have? What makes you call it 'Das Auto'?

I live in South Africa. I own a Jetta 5 1.9 TDI Comfortline, and I am extremely happy with the vehicle. I looked forward to the Jetta 6 launch. I was seriously considering buying a Jetta 6, following its launch in South Africa. I browsed the Internet to attempt to get a sneak preview of the Jetta 6.

I must say that I may be the first person who will not buy a car due to a stupid trunk hinge design. The hinge design of the Jetta 6 seems cheap and removes a significant amount of space from the trunk. The new polo sedan has the same stupid hinge design. My wife was also planning to replace her polo, but after seeing the car, we were extremely disappointed.

We will probably not buy a VW again due to the fact that good working designs seem to be replaced by manufacturing cost saving methods. Based on these observations, what short cuts were taken with the design of the engines? I doubt the reliability of the VW range due to the cheap trunk hinge design. My only request is that you leave the current trunk hinge mechanism, which is currently doing its duty on the Jetta 5.

Actually I have a 2008 VW Jetta SE. I met with an accident while driving 40 miles per hour. The front part of the car is totally gone and the air bag sensor is nowhere to be found.

I went to the collision center and they found the sensor broken and detached. It was found somewhere in the engine parts. I tried to make sure it was air bag fault. Nobody took responsibility and collision center doesn't want it to be a manufacture defect because they won't get money for repairing.

I strongly believe VW Jetta models have faulty air bag sensors. Again in 2011, the airbag symbol popped up and I went to the dealer and replaced the clock spring. I have on and off issues with the airbag. I strongly suggest someone to check the airbag system of VW. I spoke to attorney about it but they said if I have $100,000, then they will fight for the airbag fault.

I am writing about the most bizarre experience I have ever had in a business, your business. I went to pick-up my Jetta TDI from the service at Luther, VW. I spoke to a service person named Brett. I told him why I was there, and then asked if my car had been washed. Usually, repair shops are washing the car, and the last time I had service at VW, they didn't wash mine, so I asked. Brett's response was a flippant, "I don't know, sometimes they do and sometimes they don't." It was obvious by his tone he had a bad attitude, and didn't care. So, I ignored him and just wanted to get out. He told me to go to another desk to pay and I said, "I hope they washed it. I have received poor service here in the past, and at this price, I don't appreciate it." I then walked away to go to the other desk. At this time Brett followed me to the other desk and said, "You can't just say something like that, and walk away. I don't even know your name." His approach and tone was intimidating. I told him my name, and bumped him on the side of the arm and said, "Don't worry about it." I was hoping his of his intimidating nature would go away. He responded, "Don't touch me." I said, "I just bumped you on the arm." He continued to talk back (e.g. I work 50 hours a week, and I don't like someone...), and I told him I didn't like his attitude, or the way he was talking to me, (his actions continued to make me a little nervous), but he continued to rant. I said I would like to speak to your manager and he said, "Good, I think you should talk to the manager, my name is Brett."

I could not believe my ears. Here is a worker who followed me over to a desk, stepped so close to me that he was not even an arms length away (I would call this kind of action aggressive), got in my face and told me how bad my attitude was, and told me, " fine go ahead talk to the manager". I was not swearing, or yelling (as my son can attest), but now I was really upset (FYI, I don't name call, swear, and my voice was no louder than Brett's). I have never experienced an employee with such a bad attitude, or had one get in my space and rant on telling me what I should and should not do. Not only that, this should been a simple complaint with a short apology. Besides, I felt I was in the right with my complaint. A shop that charges what VW does should be providing the highest level of service, and washing the car is now considered the norm. I was paying $250.00 for a bracket and wires to be replaced. I realized there was no reason to continue to explain myself. He was more worried going on about himself, and his perceptions of the situation than any customer complaint. Besides, he was intimidating me.

Well I found out why he wanted to seek out the manager. He must have known that the manager would support him, and his behavior. So, he continued his talking over me saying aggressively, "I'll get the manager, no, no, you follow me. I'll take you to his office." This manager of the service department was so passive aggressive. I got nowhere with him. I tried to explain my problem - both Brett and the service manager continually cut me off. He ultimately told me, "he had known Brett for five years..." where I replied, "So are you saying I am making this up?" It reminded me of the person that says I've known him for five years, and have never known him to beat his wife. This interaction indicated to me he didn't care, simply because of his statement (I've known him for five years); he wouldn't let me explain my experience, and the fact that he was walking me to his office door. This is before I even had said what I wanted to say. While I was being walked out, I said to the service manager, "I am 50 years old. How many VW's do you think I would have bought in my lifetime?" and told him, "I expect an apology from him (Brett)." I went to pay and get my car.

At this point, I was in disbelief. While I was at the desk to pay, Brett came up, leaned over the desk into my face and said, "I'm sorry you think you've had bad service." I looked at him like he was nuts and said, "that's not an apology." The service manager was behind Brett and I looked around Brett and said, "Do you think that was an apology?" The manager said, "I couldn't hear him." I said, "I expected an apology for how he treated me." Wherein the manager replied, "Well he said sorry." So, I paid and went over to my son to wait for someone to bring me my car. This experience was made worse by the fact that they were treating me that way in front of other customers. I walked over to where my son (Erick) was sitting, and asked if he saw what happened. He replied, yes he saw some of the interaction, and he could not believe it either. He is 22 years old and wanted to talk to the manager himself, because it upset him also.

I said go ahead and walked him to his office. In the office were the service manager, Brett, and a man in a suit. I think that may have been the general manager of Luther VW (Steve Hendricks), but I'm not sure. When Erick tried to talk - they also talked over him. Brett got up and walked toward Erick (again an aggressive action) and argued. Erick said later he could not believe he would get up and walk toward him like that. He tried to tell them what he saw, and said to the manager that he could not believe he was hearing him defend this employee to me. That he (Brett) was rude and had a bad attitude. He told the service manager that to say to me, "well I've known Brett for five years" was paramount to calling me (Martha) a liar, and he was shocked that he would defend his actions against the customer. At some point (again before we even were able finish talking, not that he cared or was listening) the service manager walked toward us so we would back out of his office while he repeated, "Well, were just going to call this a day, and we are done here." Also, when the service manager took my arm to keep we walking, I did not yell, "don't you touch me," as Brett did.

I have included Erick's statement below:

"After emptying the car, I came in to see my mother speaking to employee who quite angrily stated, "Yes, let's go get the manager." In my experience this was not the tone of someone resolving a situation, but escalating it. I ate my food and waited for my mother, who came back and told me about the car wash, and next how the manager had backed his employee. I was so shocked by this response that I wanted to speak to the manager myself. Simply because who has ever heard of a manager blatantly backing an employee to a customer? It's very bad business. I went to speak to him. Rather than getting to speak to the manager, the employee confronted me. He demonstrated what he had done to my mother, and proceeded to get in my face. He never backed up after this. I tried to get an explanation, and at the same time explain getting mad at customers isn't okay.

When I told the employee I had seen his demeanor, he tried telling me how mad my mom was. When I explained how he looked when going for the manager, he admitted, "yeah" he was mad. He proceeded to only get madder; I felt nothing was explained. The conversation was going nowhere, and I believe it's the business' responsibility to make sure an argument like that comes to some understanding. Finally, I was able to confront the manager on what brought me there, backing his employee unconditionally. I tried telling him that it's bad business, and wanted to ask him why. This is when the manager decided that the conversation was done, saying, "Well, I think we have to agree to disagree, let's call it a day." These are the snidest individuals I have ever encountered in the service industry. I believe they should both be terminated, as they are a liability to your company. Finally, I would like to add that I probably would have called the police; if I had known this man initially chased my mother down to confront her. I'm a pacifist and don't hit people, someone who is not pacifist could have reacted quite differently to such aggressive displays. I left the experience feeling completely berated, when all I had done was go to ask questions, and stick up for my mother. No questions were heard or answered."

I will tell you I am sending this email to cooperate because I believe that may have been the general manager (Steve **) in the service managers office when Erick went back to talk to him. This tells me that supporting the employees over customers and customer service are status quo at VW. I will also tell you as a woman that I was intimidated. The behavior of these men is the reason I never dealt with these problems or service situations when my husband was alive. I found I was often treated badly, and he would just end-up going back to correct the situation. Unfortunately, he died in a plane crash; leaving me and my sons to deal with these unnerving issues. It is sad to see things have changed so little.

I believe that this is the only VW dealership in the twin cities, so I now do not want to go back there. I was looking for another car for my son, but obviously I will not bother with Luther's website anymore, and I sure won't go to the dealer. The question is how I get my car serviced, when I have issues that need to be dealt with by VW (e.g. getting new keys). Due to the aggressive and intimidating nature of this incident, I am contemplating further action. I hope to hear back from your company soon.

I await your prompt action as fast as possible.

I have been bringing my 2009 Jetta for routine maintenance every maintenance. Each time I bring the car in, I tell them that the car is shifting funny. The car jerks far more than a car should and when I give the car gas, it delays a bit before it goes.

I had the transmission serviced at 40,000 (according to schedule) and paid around $500. By the time my car hit 50,000 miles, the car was jerking significantly when it tried to change gears. I would try to accelerate and the car's rpms would increase drastically but the car would delay before picking up any speed.

The check engine light came on this time as well. They are fixing a broken valve in the transmission under the 60,000 warranty but refused to fix the pressure gauge that is malfunctioning and charging me over $400 for it. I find it very odd that the car had a problem (that they tell me they cannot recreate) and when I do my usual routine maintenance, a valve breaks and this pressure gauge has absolutely nothing to do with what I had been complaining about.

I asked to speak to the manager. The service man told me he told the manager to call me but the manager did not. The manager is conveniently out of the office today and they will not let me talk to whoever is in charge nor will they even tell me a name.

I dropped my car off Tuesday afternoon and was promised it Wednesday. They told me Wednesday that they needed another day to order the pressure part and it would be done on Thursday. Today, I called and they do not have the part and the car will not be ready until Friday, assuming the part comes in. They told me today I could come pick up a loaner after not having a car for three days.

I purchased a brand new 2005 Jetta Wagon TDI. The sunroof has leaked into the car within a year of purchase and leaks gallons into the floorboards every time in a heavy rain. The source of the leak is from a dome light behind the sun visor on the passenger side. Volkswagen refused to acknowledge this as a legitimate problem and would not cover any diagnostics or repairs even tough the car was still under warranty. Finally, a recall came in for the sunroof needing regular flushing of the drains.

I had this taken care of and the same leak still exists just as bad. Volkswagen will still not take care of the problem and insists I pay for any issues since the car is no longer under warranty. I have documentation and receipts from the dealership that this has been an ongoing problem. Secondly, my temperature light is always on, no matter the weather, from the moment I start the car until I turn it off. I am so frustrated!