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Toyota Tundra - Brakes |
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Susan of Chesapeake Beach MD (4/27/04):
Everyone acknowledges the problem but since our truck has over 36000 miles we have to pay for this manaufacture defect. I do not mind paying for normal wear and tear on a car but do not feel I should not be responsible for paying for a known defect on the truck. When I complained to Toyota they responded by saying they will document my complaint on a National Level but that is it. The cost to repair this is $2000. The dealerships response to my questioning this fee was "maybe it is time to buy a new car". I paid $30,000 for a new truck and it only has 60000 miles on it. I do not want to hear my two choices are to buy a new vehicle or pay $2000 for a know defect in the truck. Wendy of Beaumont TX (3/25/04):
Tim of Lakemont GA (3/13/04):
Toyota factory once again denied having any trouble and that I drive too hard. I then had the transmission that wouldn't shift into gear or move unless I reeved up the motor for 10 minutes. Upon the dealers recommendation they sent a tow truck and called me 2 days later to inform me that there was nothing wrong with the truck and a low battery caused the transmission not to shift. I had to pay $129.00 tow bill to get the truck. As a Disabled American Veteran Living on a pension of less than $1,200 a month I will probally fall behind in my bills so that I can continually pay more repair bills on the vehicle I thought was the best. I used my mother's inheritance money to buy the truck and have no other income. Johnny of N. Richland HIlls TX (2/12/04):
Is this what I expect to get in the future? I did not know they had a problem with the calipers (2000-2003) untill I checked the internet, now my warranty has expired. The dealer says, Oh well, you should have gotten the extended warranty. Jim of San Dimas CA (1/15/04):
I was told by a mechanic at my local tire store that the Tundras had a braking problem that was known to Toyota. I called my local dealer and they denied knowing about any problem. Presently, I am informed that there was a "service bulletin" issued for extensive repair of the front brakes including new calipers, backing plates, lines, beraings and other parts to the tune of $2,000+ which Toyota will not cover because my truck is out of warranty due to mileage. Today my brakes are being repaired at my expense and today begins my fight with Toyota to get reimbursed. Toyota is dealing in extremely bad faith on this issue as the braking problems were known to them and the resolution hidden from their customers. Cost me $2,300 to repair brakes plus unknown, untold consequential damage to truck parts, stereo, attachment points due to ongoing vibration when braking. Kevin of Raleigh NC (11/26/03):
At my 37,000 mile service an oxygen sensor went bad. At my very next service (45,000) there are two more that are bad! ($200 each w/labor) My truck shudders slightly when the brakes are applied. This started very early in the life of my 2000 Tundra. NOTE: I have owned 4 Toyotas prior to this and have loved them all dearly. I buy Toyota over and over because of one reason: they are extremely reliable and quality made. I am SHOCKED that I am having problems with this 2000 Toyota Tundra! I was so excited when I bought it - it was my first new car I had ever purchased and I knew I would just have basic mainentance for the next 100k miles... SURPRISE! I am extremely upset. Robert of Tampa FL (10/18/03):
Robert of Tampa FL (10/18/03):
Turning the rotors on a lathe to remove irregularities will resolve the issue for about one week of normal driving. They have developed retrofit brake replacements with larger calipers and brake pads but for a ridiculous amount of money which is the responsiblity of the consumer. Toyota seems to be doing a great job of dodging the issue. They will not offer to replace any parts free of charge because it is not a "safety concern" and not an official recall. I am hard pressed to believe that it is not a safety concern, particularly in wet, snowy, or icy conditions. A vibration or shimmy due to an irregularity in the rotor is essentially the brakes producing higher friction and resistance to turning at certain points within the revolution of the wheel than at other points within the revolution of the wheel. If a vehicle is stopping on a wet, snowy, or icy surface, it would seem logical that this vibration or (high frequency lunging) could compromise the mechanical grip that the tire has with the driving surface. The inconsistent transfer of momentum and lunging when braking could push a vehicle beyond the mechanical grip threshold which, in more simple terms, would be locking up the wheels. I do not understand why or how Toyota is not taking responsiblity for an engineering flaw that that interferes with braking performance. The dealership quoted me close to $400 to rectify the brake problem. Since I do my own mechanical work, I decided to order performance front rotors from Brembo ($150) and replaced my front pads ($40) The dealership wanted $99 per rotor (which are identical to the originals that came on the truck) and a much higher amount for the pads (identical to the one that came on the truck. It did not make sense to me to pay an outrageous amount of money to replace faulty, poorly engineered parts with identical poorly engineered parts only to have the same problem happen again. Toyota now offers replacement calipers and pads that are supposed to fix the problem for approx $300 per caliper and I'm not sure about the pads. All in all, I have read hundreds of posts on message boards, out of perhaps thousands, regarding the braking issues of the the Toyota Tundra. Particularly the 2000-2002's. Apparently they had a re-design on the later models that rectified the problem. I would be interested in looking into perhaps a class action type lawsuit if one is not already in progress. I know that there are plenty of clients to make it worth while. In resolution to the issue, mileage should not be an issue due to the fact that Toyota dodges and delays this issue. Diagnosis and opinion seems to change when these vehicles are beyond the warranty mileage limitations. Many times the symptoms are not necessarily consistent with a particular mileage. Driving conditions and demographic differences will produce different results when it comes to this particular problem. Robert of San Diego (10/5/03):
Kenneth of Fort Bragg CA (8/27/03):
I am home for the weekend and have to be to work Mon morning 150 miles from home. I will miss work as I cannot find replacement pads for my 2003 Toyota Tundra which use a type B pad. When I do find them it will be several days if not weeks before I receive them. I lose an average of $280 a day in wages. I paid an enormous amount for a new truck that I cannot drive until fixed. Rory of Jacksonville FL (9/11/03):
I then had to go home, print out THEIR tsb, and take it to them. Only then were they willing to do the repair, which involved brakes (which were worn out at 8000 miles), rotors (which were "out of round" at 8000 miles, and the whole caliper assembly and everything. Now, the brakes are fine. Problem is, Toyota doesn't notify the consumer about this problem, because THEY don't want to pay to have it fixed. So now, our Tundra is out of warranty by about 5 months, and they refuse to fix the problem. I emailed Toyota headquarters as well, and got the same generic response. Basically, that they don't HAVE to notify the consumer, those bulletins are for their dealers only. I believe we have quite a leg to stand on, since we DID complain about this problem LONG before the Tundra warranty ran out, and were told it was normal. This is a crock, and something needs to be done. This problem is not due to normal use and wear, it is a design problem, and one that Toyota needs to fix, and stand behind their product before their outstanding reputation goes down the toilet. Larry of Fort Leonard Wood MO writes (2/13/01):
This can become a serious issue regarding the vehicle being able to stop properly in my opinion. I have two 70lb sand bags in the bed for the winter, when this problem occurred it moved these bags. Toyota denies this. They have technical service bulletins out regarding these issues or similar type problems noted on some 2001 and 200 models also affecting the front rotors, brake pads etc. They claim mine does not fall into these categories, because the replacement parts etc were addressed on the assembly line. Although the same conditions I experience apply to what they are trying to fix. They cleaned and adjusted the brakes the 1st time. The second time regarding the same issue they only drove the vehicle for approximately 43 miles and stated it is operating normally. They refused to write the exact same verbiage on the second service order as I requested describing the problem I am having. I merely want them to find the cause of this issue and fix it. I have repeatedly talked with the regional Toyota office. Miss Stevenson specifically has stated she wants to test drive the vehicle. Although when she is asked specific questions regarding the test drive she will not commit to anything enabling the vehicle to be troubleshooted to resolve the intermediate problem. Toyotas position thru Miss Stevenson is that if they cannot duplicate the condition stated there is no problem to be fixed. Miss Stevenson will not escalate the potential safety issue regarding the stopping ability of the vehicle when this intermediate problem occurs. She states her decision is final, accept it or move on to other means to resolve the issue. Miss Stevenson has evaded the question of if she drives the vehicle and cannot duplicate the problem what she will do next. I have asked about the most recent Technical Service Bulletin TSB, out regarding the star adjuster on the rear brakes for 2001 models. I have been denied a copy of this even though the conditions I describe to them fall within this TSB. The response I get is we will not just start looking into a problem without duplicating it. I might be wrong but as far back as I can remember you troubleshoot things to find the problem via whatever means it takes to fix it. Toyota refuses to do this. The vehicle only has approximately 6,200 miles on it. Should you look into this you will find various issues regarding these trucks, Vibrations while driving, these braking issues etc. Sergio of Walnut CA (7/16/03):
Tony of Garden Grove CA (6/2/03):
I had already called and reported to Toyota customer services on April 28. And they had promised to inspect the problem within 30 days but never did. Instead of trying to inspect and solve the problem Toyota made a fault report to my car insurance that my car was already inspected and claimed the decision has not been made on their parts. I am now very scared whenever I drive that truck. And I hope you understand how terrified I was in the accident. How lucky I am to be alive! But Toyota is trying to ignore the responsibility of the safety of all customers who are drivng the Tundra. I know I am too little to fight back with the big giant company but for my own safety and to all the Tundra Toyota customers who are driving in danger, please stand up and talk to them to save many lives out there. John of Tampa FL (8/1/03):
I called the local dealer, Stadium Toyota and was told by the service department that there were TSA's about this but that Toyota would not pay for it since it is out of warranty. The new rotors did not help at all and may have caused the high speed vibration when using the brakes to be even worse. This is dangerous and I'm hesitant to drive it out of town. I've sent Toyota two e-mails and am going to send a complaint to NHTSA. In the meantime, I'm going to resurface the rear drums, install new shoes, and putting on 4 new tires and rebalancing everything. I am thinking about surfacing the old rotors and reinstalling to see if the problem is better. I do know that I will not give Toyota any money to fix what is an obvious manufacture/design problem. Sean of Bluefield WV (2/3/03):
Chris of Durham NC (3/21/03):
Edward of San Antonio (2/18/03):
Todd of Farmington UT (1/20/03):
Gary of Grass Valley CA (10/04/01):
In June of 2001 (after owning the vehicle for only 20 months) I was experiencing great difficulty in the brake system. It was making loud noises and squeaks whenever the brakes were applied. It got to the point where I knew something was definitely wrong with the brakes. I have never experienced this type of problem with any other vehicle I have ever owned in such a short time. I had put on approximately 35,000 miles, but from experience, I realize that brakes should last at least 50-60,000 miles. I drive a lot of miles for work purposes, however, my load capacity is nothing that should cause such a problem (as was suggested by the dealership). Having been in this business, and owning several vehicles for the same demands, I have never experienced such a problem with the brake systems of trucks. The dealership took the truck in and installed new brakes in the front and back at no charge to me. As mentioned above, they attributed the condition of the brakes to faulty factory adjustments. After only 3 months, the same identical problem with the brakes began to occur. I contacted Magnussens, and they said that it would cost me $700+ to install new brakes in front and back. They indicated that the brakes were "metal-to-metal" (after only 3 months)! I imphatically protested having to pay for new brakes after 6,000 miles. The general manager of the service department spoke to his supervisor, and they offered to replace both brakes for $270. Even though I was unhappy with the arrangement, I consented to this due to the fact that I needed my vehicle to work (I am self-employed HVAC technician), and I cannot make a living without the vehicle. They repaired the brakes, and I paid them our arranged amount for this repair. It has now been only 3 days that I have been driving the truck with the new brakes installed, and I cannot help but be apprehensive about my safety in this vehicle due to this condition. Ed of Cincinnati (10/20/00):
In the meantime I contacted Toyotas National Customer Relations people about pursuing arbritration. I was sent a form in the mail and my attorney filled it out and sent it back. My next step was to take the truck to a different Toyota dealer (Beechmont Toyota) to have them look at it. They were also unable to fix the problem. However, the service manager at this dealer told me that he has had several Tundras in for the same problem and has not been able to fix any of them. Learning this, I did some searching on the internet to find that I am not alone, there are literally hundreds of people having the same problem with no results from Toyota. Recently I was contacted by the local Toyota Customer Service person "Dirk Hammersmith". He arranged for a Factory Toyota technician to look at the truck for the sixth time. After tearing the truck apart again and replacing most of the brake system again, they are declaring that the problem is fixed, and that the vibration that I am feeling is normal. I am not sure how this can be normal, being that it was not there when I purchased the truck. Now I am at 24,000 miles of a 35,000 mile warranty with a truck that is not solid. They have left me no other alternative but to hire a lawyer, an auto expert and to file suit. I have also contacted all of the local T.V. trouble shooters who are looking into it also. Report Your Experience
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