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Sears Auto - Oil Change

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Sears Auto • Tires • Wheels • Batteries • Brakes • Oil Change • Safety Inspection • Everything Else ---- • Sears Settles NJ Fraud Case • Suit Charges Fraud • Insider's Report • Other Sears Complaints

Kasey of Austin TX (04/12/08)
On April 12, 2008 at 3:34 I brought my car into the Sears Automotive Center to have a simple oil change. I checked my car in and was promised that my oil change would be completed in 45 minutes. I waited for 45 minutes and was still waiting. I continued to wait in the waiting area for another 45 minutes with still no word on my vehicle. I finally went to the front desk at 5:04, at which point I inquired if my car was completed. I was told that it had been completed only 15 minutes earlier.

When i received my invoice I noticed that it said that my car had been completed at 3:57 as indicated by the odometer out reading on my receipt. I asked the associate 442525 about this and he said that it had been actually completed at 4:18. So, he blatantly lied to me in order pacify me. I again inquired if this was standard operating procedure to have customers wait an hour and half for a simple oil change, with no answer from the associate. I inquired to speak with a manager, Chuck, who was apparently gone. So, I paid and left. I will be filing this report with Sears Customer Service as well. Needless to say I will not be returning to Sears any car related issues.

Rose of Milton, NY November 16, 2007

Rose of Milton NY (11/16/07)
On June 27,2005 i took my truck in for a simple oil change. I had my son with me that day who is seventeen years old and was going to an auto tech. school at the time. I walked up to the counter put in my request and made the mistake of asking you will change the air filter when you do this? (I meant the oil filter.) I am a young woman so the guys had a great time indirectly making comments about what I said,

This was infuriating me but I did not say anything, I was told to sit in the customer waiting area and they would call me.

After sitting for almost two hours I looked under my truck with son to find out they never even changed the oil filter. They then experienced the not so stupid side of me. I walked right into the back garage found the tech. who admitted he never changed the filter.

Donn of Middletown, NJ November 12, 2007

Donn & Jeannine of Middletown NJ (11/12/07)
We have 2 cars: one needed tires rotated, one needed 4 new tires. At 10:30 we were told it would be about an hour, so we went home to get the second car. We returned at 11:20 and were told it would be an hour. At 12:30 we were told an hour, and we told them we needed one car because we had a doctors appointment. At 1:00 we were told that the car that just needed the tires rotated would be next. At 1:40 the car still wasn't taken. We were stranded without a car for almost 3 hours. We wasted our vacation day getting nothing done for those 3 hours. All the sales person could say was "I know. I know."

We honestly think the reason we were ignored for 3 hours is because we are two women. They lost our business, and we will find someone who doesn't lie to us. The tires we were purchasing were on sale; now we may have to pay full price for them.

Florence of Merced, CA October 23, 2007

Florence of Merced CA (10/23/07)
My husband and I only wanted an oil change at Sears on both cars. We were talked into buying a package, 250.00 total for both vehicles. After nearly five hours of their supposed deal, our fluid levels were never checked. Both vehicles were bone dry when it came to wiper fluid, car 1 was 2 quarts low on oil. Car 2's wiper blades were nearly rotting; Sears didn't bring it to our attention or offer to replace them. All but 1 tire was at the required tire pressure. To make matters worse, we roamed the mall for 3 hours with our three kids under age five. Went to pick up our vehicles and they were not ready. We didn't leave there until close to 6:00 pm, and we dropped our cars off at 1:00pm.

Now, car 1, has puffs of white smoke leaking from the tail pipe, just 1 1/2 weeks after having service done to vehicles. I hope it wasn't because of the Sears maintenance workers. I hear I may have to replace my engine.

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