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Sears Auto - Oil Change

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Sears Auto • Tires • Wheels • Batteries • Brakes • Oil Change • Safety Inspection • Everything Else ---- • Sears Settles NJ Fraud Case • Suit Charges Fraud • Insider's Report • Other Sears Complaints

Bernadette of Littleton, CO November 6, 2009

They failed to put the proper amount of oil in my truck during an oil change. 3 quarts low. Now they are saying any problems with my truck is due to the mileage and what they did would not have caused damage. Truck DID run but after 1 week the engine started knocking when excelerating up hills. Truck did not burn or leak oil previously AND Sears technician confirmed there was no oil leak.

Immediate 20% reduction in fuel mileage. Excess wear and tear on the Rod Bearings, Lifters and Oil Pump. Shortened the life of the engine. Reliability of vehicle has been compromised.

Vicki of Florence, AL October 26, 2009

Had oil changed on 9/26/09 and asked that they rotate my tires that I purchase from them on 7/15/06. When they took my car back the man at the front told me they could not rotate my tires. He showed me the uneven wear on the tires and said I needed new ones. I told him that I only had 16,194 miles on the tires I purchased from them with a 60,000 mile warranty.

They had done all my alignments and oil changes since I had my car which was purchased in 2002. No physical damage, however, I feel that the tires must have been damaged when I bought them because of the low mileage on the tires.

Dorothy of Marlton, NJ October 10, 2009

I called for a service repair and they put me on the schudule for Saturday 10/10/2009 and told me it would be between 8am-5pm. When I didn't receive a call the night before to let me know what time frame they would be coming I call on Saturday monring the 10/10/09 at 8am to find out why no one call. I was told they don't call and they can't tell me what time.

They did tell me that I would get a phone call a half hour prior to them coming here and I gave them my cell phone number as well in case I had to go out. I waited all day with two other adults in the house all day long. No one ever showed up nor did anyone ever call here or on my cell phone.

When I called at 7:30 pm to fine out why no one showed up I was told they called me at 9am. I told them that was impossible because we were all home and at no time was there not any adult in the house at any time. I wasted a day had to have someone here to be here when I left lost a day of making money. I had to pay someone to stay here to wait for the repairman that never showed up. My contract of my repair agreenment has not been honored and this is not the first time.

Gina of Alta Loma, CA September 12, 2009

I took my van in for an oil change and asked them to check the wiper fluid cause it had ran out and needed an air filter. They had to order the filter and said when they do the oil change they check all the fluids. When the van was done I was on my way out of the parking lot and decided to use the wiper fluid cause the window needed it and there was none in there it was still bone dry. I asked for a copy before I left of the work they done on it and on there it had a check mark by the fluids that all the fluids were fine and that was not true. On top of this my windshild wipers would not come up all the way they were catching or sticking on something. I immediately took it right back. They filled the fluids but stated that the windshield wiper problem was not their fault and are not responsible.

I had someone check it out and found they did not fully tighten a bolt down and the wipers were catching on it. They had to unscrew the bolt inorder to get to the air filter. I had to get another bolt because that bolt would not tighted it had been stripped. I spoke with Bill the manager on duty he told me to bring it in but there was no need. I put my trust into them that they done what they said they did and they did not. They let me drive off making sure it became my problem instead of theirs because of their carelessness. I feel they need to be checked out because they are NOT doing the work they claim to be or have done.

Vicki of Redlands, CA September 4, 2009

I took my car to Sears automotive told them I thought the transmission needed to be checked because it was jumping while driving the freeway. They changed the oil, transmission fluid and coolant exchange saying that it would fix the problem. But it didn't, I took it back and was then told that I probably need to have the spark plugs checked. Why this was not done on my initial visit when the problem was explained I can only sumize it was due to a loack of proper training on the part of the tecnician. The spark plugs were replaced along with the serpintine belt,and put a head gasket on. Again this still did not fix my problem.

I call the shop to complain my problem still had not been solved The manager could only say I'm sorry in a very condescending manner. Did not offer to remedy the problem or make any suggestion on what I should do. Now I have to pay another facility to do the work I ask them to do. I still have to pay for work that was preformed which did not solve my problem. I will not use Sears for repairs again. I have had a Sears card since 1981, In all those years I have never been treated in such a unprofessional manner.

william of pompano beach, FL July 29, 2009

i used to work for sears. i worked there for about one year. i was recently fired on on july 14 2009. i was at work on thursday and 8:00 was coming rather quickly. i was wraping up with one car, and finishing the service on it, when i spilled slippery coolant on the floor, i was then imediatly after told by my manager to stock batteries on the shelf it was a pretty big pallet of batteries. i did not have time to clean up the spill left on the floor. while putting away batteries i cut my finger pretty bad. there was alot of blood, my manager (allan) then told me to go home. the spill remained on the floor. on the next workday i was fired for leaving the spill on the floor.

i tried explaining to the general manager that my manager told me to go home. he refused to listen to me. there was not a bandage in sight when i cut my finger, i did not want it to become infected while cleaning up a hazardos spill, my manager (allan) was aware that there was a spill on the floor, and told me to go home anyway.also i was never provided any gloves or safety equiptment while putting away those acid filled batteries. also i was harrased every day by both of my managers constantly, i was called a queer beacuse i wore earings. there is plenty more, i also have proof of other employees deliberatly breaking many saftey rules auch as not using a torqe wrenh after the wheels had been put on the cars, this is very serious and some might be killed beacuse of it, i have many more stories to teel and proof for all , both of my managers are aware of the policies being broke. they them selves disregard them...please contact me for further questions

chris of jupiter, FL July 6, 2009

brought car in for oil change Thursday, by Sunday, the car was completely out of oil!! the plug was NOT on properly..engine ceased

frances of franklin, TN June 23, 2009

Last summer, 2008, I purchased a Never Fail battery from Sears. This was to replace a battery that was in my sons 2003 Honda Civic for 6 years. Last night, my son was driving from Johnson City, Tn to North Carolina when on the interstate the spedometer stopped working and the gas gauge said empty even though he had just filled the car. I was on the phone with him while this was happening. He was extremely nervous. He managed to exit off the interstate when the car died completely. He called AAA who told him it was probably the alternator.

He stayed in a hotel that night and the car was worked on by the AAA mechanic who told him the battery was bad from sears. It was not the alternator. He said they call these batters "ever fail". My son could have been killed and I am very upset with Sears. The battery should not have died. I am contacting sears. If there was a recall I was not informed.

Kathy of Jupiter, FL June 3, 2009

Took 2000 Chevy Tahoe in for oil change and to check noise coming from rear end. Dropped off at 2:10 pm on Sunday. Sears called at 5:32 pm (they close at 6 pm) to say the vehicle was ready, they did the oil change but they couldn't fix the noise from the rear end as the "seals were shot" and they don't do rear end repairs. The caller asked me to pickup the vehicle before they closed at 6 pm. I said I could not make it there and would get the vehicle on Monday. My husband and son drove down on Monday to drive the Tahoe to a mechanic shop in Jupiter to have the rear end checked. While driving 3 miles the Tahoe stalled several times and finally made a loud clacking noise and died.

My husband called me and said he was going to have the Tahoe towed to the mechanic shop, he thought the noise was related to the rear end problem. The tow truck took the Tahoe to the mechanic. The shop called me 1 hour later and asked why I thought the problem was the rear end, I told them what Sears had told me. At that point the shop owner said, when they started it up, they immediately shut it off - pulled the dipstick and found there was NO OIL in it. The noise my husband heard and the stalling/dying was the engine seizing up. He said the engine was blown due to NO OIL. I told him that wasn't possible, Sears had just changed the oil yesterday. He said he and the mechanic verified there was NO oil in the engine.

I called Sears and asked for the manager after two days of back and forth (Sears finally called the mechanic shop), the manager said they had checked all their "paperwork" and everything was signed off, so they didn't cause the problem. He said "maybe the oil leaked out". I asked him "wouldn't you have noticed the OIL on your garage floor since the vehicle sat there overnight". He said, maybe it leaked out when we were driving it. I informed him I had a statement from the tow truck driver that there was NO oil leak.

I had a statement from the mechanic that there was NO oil on the underside of the vehicle. The manager said, he didn't know "who this Jupiter Auto" was and maybe they were wrong. I advised him that Sears could pay to have the Tahoe towed back to their shop and they could check it for themselves. He said no. He then stated as far as he and Sears were concerned this matter was closed. Sears did nothing wrong and they were satisfied that they had put oil in the vehicle.

I asked for Sears insurance company information so I could file an claim and have an independent third party perform an investigation. He said he could not give that information. I asked for the number for Sears corporate so I could escalate this issue to someone higher up, he said he couldn't give me that information. It now appears I will have to hire an attorney to get Sears to pay for the damage they caused to my engine and to pay for a replacement engine. In the meantime I have no vehicle and have to pay for a rental car myself. Blown engine (5,000). Attorney's fees (unknown at this time). Rental car (90 so far, but it will be more). 63 for oil change that was NEVER done.

DIANNA of sherman, TX May 6, 2009

I was in plano at mall and check engine light came on-I took it to sears auto -they ran a code test and said it was the oxygen sensor they fixed it for 241.59. the next day on my drive back home to sherman approx 60miles. the light came on again.I took it to the local sears in sherman and he flatly said he could not help me and yes he knew i had a warranty and i should go back to plano. I then took it to autozone-they ran a code for free (sears charged me 37.50) and told it was the oxygen sensoe, fuel inj or vacuum problem. i left autozone went and got gasoline-screwed the gas lid on tightly and the light went off! It must have been the gas lid all along and it cost me 241.59

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