Sears Auto - Oil Change

I took my car to a local business (Sears) and I trusted them because they are a nationwide chain. They ruined my car by not changing the oil properly (I have since heard that this happens a lot at Sears) so I went through the complaint process with the company and even though they agreed the engine was ruined due to lack of lubrication they denied the claim because I had already paid for the repairs even though they caused the damage to my car. I then got my own expert who agreed the reason for the damage was due to the oil change. He also wrote a report. So I went to consumer protection of Idaho and filed a claim which they processed and notified the company of and ask for resolution. The company said they would investigate the claim but still has done nothing. They have not called anyone or done anything to resolve this.

This happened the end of May this year and I feel like I am just being given the run around because this is a national chain and I am just a mom trying to make ends meet. I am sure I am not the only one this has happened to this company so why isn't anyone doing anything about it? The cost of the repair to the car was close to $3000.00 which may not be much to some, but to me and my family it is more than a pay check. I am tired of getting the run around and I am tired of being taken advantage of. This company even wrongly accused me of fraud because I reported the claim. I was treated so poorly by this company (who prides themselves on customer service) and continue to be treated poorly when all I did was take my car in for a oil change like I had been doing faithfully for over a year with this company.

When talking to consumer protection today, I was told that even though the company has not responded for over a month and done nothing to investigate my only choice is to wait. I will wait but I want others to know what they are getting into. I don't want to go to small claims court against a nationwide company and I don't want to spend any more time/emotion/ or energy then I have already over this all I want is for them to take responsibility for their mistakes and make them right. Is that too much to ask nowadays? I am angry and I plan to keep making noise until someone listens to me.

I took my car for an oil change. The time I got the car, I realized the light "change oil soon" was still on. My husband checked the car to make sure the oil had in fact been changed. It was NOT. I paid for a service the was never performed.

They told me I was good to drive another 5000 miles. What if I had? The manager had the balls to say, "Sorry. People make mistakes." Well, I don't call this a mistake. This is negligence. It's a crime. I am contacting the media. The community needs to know where NOT to take their cars for repairs.

On 9/17/2011, I took my 2010 Dodge 2500 to Sears for an oil change, alignment and tire rotation. I picked it up the same day and drove it about two miles home, parked it until the 20th and drove it to work. I noticed that it still pulled to the right and the steering wheel was at a 45 degree angle to drive straight. I called Sears and they said to bring it back. So on the 24th, due to my work schedule and I commute 60 miles a week to and from work, I told them I would bring it back on the 24th. I took it back there, the tech test drove it and said the alignment was fine, but they do not have the tools to straighten the steering wheel and to take it to another shop and they would pick up the invoice. First off, it was ludicrous that they even started the alignment if they did not have the tools. Second, how am I supposed to get it to a shop that is not open on weekends? I will have to take off of work.

On 09/06, I went to the Auto Center at the Military Circle Mall located in Norfolk, VA to have the oil changed and the front driver side tire checked for a slow leak in my 2004 Honda Accord. I was told that there was a small nail in that tire but that it was too close to the side wall to be repaired. I paid to have the left front tire replaced, which is shown on my receipt.

On 09/13, I noticed that the front left tire was almost flat and didn't appear to be a new tire but the left rear tire appeared to be new. I went back to Sears to find out why. I was told by the manager that the technician remembered my car. He was unable to locate any defect in the left front tire on 09/06 but found a screw in the rear left tire that wasn't repairable. So, that tire was replaced and the front left tire was left alone. I wasn't told about this on 09/06 nor was it documented on the receipt.

On 09/13, the technician was able to locate a small pin hole in the front left tire that was also not repairable. Here's my issue with this. I don't understand why I wasn't told the truth on 09/06. For an entire week, I drove on a tire that still had a defect, which I was unaware of, while I am currently 9 months pregnant. I took my car to Sears believing that I was getting the service I paid for and that the problem I was having with the front left tire was resolved. Instead, I was not told the truth. Now, I have paid for two new tires when I didn't even have a problem with the rear left tire. I feel that I was scammed and taken advantage of.

I can assure you that I will no longer use the services of Sears Auto Center or shop at Sears. I will also make sure to tell my story to whomever will listen about the deceptive experience I had with Sears Auto Center.

An oil change service was requested at Sears Auto Center in Christiansburg, VA. After the service, a "check engine oil" warning message was found at the center and it was asked to fix it. A serviceman said that they forgot to reset and asked a mechanic for the reset. The mechanic tried but couldn't fix it. He suggested going to an authorized dealer shop to reset it. Since it seemed a minor problem (just a reset issue) at that time, the car was driven for a week until I got the service from the dealer shop.

The mechanics found that an important part was missing and also found the oil was recently changed at Sears. They suggested to me to ask Sears for the repair expense. The repair expense was around $150, but the guys at the Sears Auto Center refused to do so (after asking their manager who was on vacation according to them), and just told me that there is nothing they can do. I claimed again, focusing that they should check something important after changing oil. Their only reply was that they can provide a free oil change. The problem is that I have to wait for 5 days to order the part so my move is restricted due to lack of transportation. They did not try to provide alternative transportation. Such inconvenience was all because of their fault, but they even didn't say "sorry".

I took my vehicle in for an oil change today and noticed that when I was to open my vehicle, the door was left open. The car was parked outside in the parking lot designated for your Auto Department and I also tried to lock my car with the remote control but to no avail. I went back inside to speak to the service representative that had assisted me with the payment but he had left for the evening. A young man that works there stated that I had been helped already and what was it that I needed. To me, this seemed as an implication for me to leave. I left and went to my vehicle and drove home, again I called to speak to the manager and was advised to call in the morning.

I went in for an oil change. I specifically asked the mechanic if there was any other necessary work needed on my car. He stated just a transmission flush and they don't do that at that Sears. He even took my car for a test drive before I left. He then took a look underneath my hood to make sure nothing was leaking. He gave me my keys, and told me if the check engine light comes on that this was normal after an oil change. If it came on, I need to come back and they would turn it off and then I was on my way. I took the parkway home and then an hour later, I went back out.

I took the parkway and seen a burst of smoke coming from the back of my car. My check engine light came on along with my leaking oil light. I pulled over to the nearest exit and street. My friend who knows a lot about cars, opened my hood and then checked my oil. There was some oil still left, a decent amount left in the car. I drove it a little bit further and my engine started to rattle and smoke came from my engine. I had to get my car towed to my mechanic, who told me that my oil plug was missing on my car. They told me that they probably hand placed the plug in their without tightening the plug/screw.

My mechanics told me that there was no oil left, and that when they tried to put oil in it, it just leaked everywhere on the floor. (Picture to prove it.) Then my mechanic called Sears Auto where a guy named Mike answered the phone. He denied me even getting the oil change, although my receipt shows different. I then called Sears myself and asked what was the procedure to seal the oil plug after completing an oil change. He told me to hand place it, and to tighten it with a tool like wrench etc. He then goes on to explain something about Subaru's and how it can be different etc.

I then stated to him, "I have been getting oil changes for how long. I have never, had this problem." Long story short, my car has been diagnosed with an engine rod through my engine. I'm out of money for the 112 oil change and etc., 6,000 dollars for a used car I now have no vehicle to get to work, and my old vehicle is sitting at my mechanics because Sears Auto want even take responsibility for their mistakes. They look like. Someone needs to step in and do something to prevent people from having to deal with crooked big companies such as Sears.

I went to Sears Wilmington N.C. and was going to have my oil changed in my BMW until I asked the person (male) to check my oil first. His response was that he would have to drain all the oil out to check it; unreal! So I was just curious if someone went to Sears and asked them to check their oil, would they tell them the same. It sounds like a scam to me because once you drain the oil out, you either have to get your oil changed or put the old oil back in your car.

I asked the person again about checking my oil and he said the same thing. I just wanted to confirm that I wasn't hearing things when he told me how they checked oil in cars. My daughter also heard him say this. My question is, where does Sears find these people or is this common practice for Sears so they can make money off of consumers who doesn't know any better.

I had no damages because I knew better than to let them drain my oil to check it, but others may not know that.

The Sears auto service at the Pembroke mall location, Virginia Beach, VA is in total disorganization! A quote for the replacement of two struts was given May 17, 2011 for $243.18. I returned it on May 18, 2011 to have the work done. The price suddenly became $373.00. I decided to have the work done despite many customer complaints about this store while I was present on May 17.

I dropped the car off at 9:00 AM. The job was promised by 1:00 PM. I checked in on the car at 2:00 PM after not receiving an update or phone call on the job progress. The job was not completed, but was then promised the car by 3:30 PM. I returned to the shop at 5:00 PM after not receiving an update or phone call on the progress yet again. At 5:00 PM the struts were on the car, it was sitting outside the shop but still not being aligned after the strut replacement which is necessary and was part of the quote of $373.00. The worker at the cash register had to remove the cost of the alignment because there was no way to finish it by close of business which was 8:00 PM.

This Sears auto service is a complete failure. I will never shop at this Sears store and would be afraid to ever have any repairs done at this location. The technicians, managers, and counter personnel lack experience and do not display an education that even resembles that of a high school diploma. This store is headed for disaster!

I have 1993 Ford Taurus. My car had bad tires, bad battery and needed an oil change, tune up (they do not do tune ups) and to check fuses. In good faith, I have tried to get Sears to fix the things they caused or lost and they will not take responsibility for anything. I even submitted the information to the insurance company that covers them and the work they do. I was turned down because they said that they have no proof that my AC worked, or that I had a rear wiper that worked or that I had all hub caps on my car (even on original intake paper of Sears, it does not say the center LR cap is missing) So how can they take no responsibility for this. I told them that yes, you do have proof and I also have told you so and still it's no good in their eyes.

I had my car towed on a flatbed. My car was jumped so I could back it out, and I checked the gas, wipers front and back, AC lights; everything worked and the AC, as always, was very cold as it had always been. After backing it out, the car was placed on the flatbed. I asked the driver of the tow truck if he would look at my tread and tell me how many tires I actually needed. He and I went around the car and he told me that I only needed two tires.

I had four tires and hub caps, even the small ones that said Taurus on them, there were four in total. He took it to Sears Auto Center, and we corresponded via telephone. I told them to be sure and rotate tires and to put the two new tires in front because my car is front wheel drive. I asked them to replace the battery; take the one in there as an amount off the new one, and to put three wiper blades on my car and to do the oil change. I asked the young man named Terry, who I was talking with, if they would check my freon level in my AC to make sure that it was full, top it off as I put it, and they told me that they do not do ACs. I said, oh well, that is okay, it gets really cold so I take it that it has enough freon. He said right, if not enough freon then the air will not be very cold. And we hung up this time.

When I arrived to get my car, Sears had not put a new battery in my car, as I had asked. Instead, they had charged the one I already owned. I told them that I wanted a new battery; do not charge the older one. I was charged $14.99 for the charge and then charged for new battery as I expected that. I asked them if they had rotated my tires as I did not see it on the invoice. They said no.

Now at this point, I was really getting a bit upset. I was charged for the first and second round of tire work. The front, driver's side, tire (new one) went flat (slow leak) by September 28th 2010. I had to have it towed again, and they did a patch job on the stem. I have to wonder if the stem was the problem or not for as of this date, May 14th 2011, it is leaking air again. And to put this in the same area as the tire information, I had only three center hub caps on pickup. The center hub that says Taurus on it was missing on the back left tire. The tow trucker and I and the receipt says nothing about a missing hub. There was none missing. I have this as proof. I know it had all four cause at the time, while up on flatbed, the tow driver and I went around the car looking at the tires and all four caps was on. If one was missing it would have been marked on the tow paper and on the intake paper at Sears. Neither was marked.

Next, my rear wiper was not working. I asked them on the phone to put three blades on my car. They did replace the rear wiper blade with a new one plus two in front, but all of a sudden, the rear wiper was no longer working. So I ask why put one on if it does not work. It was working fine when I turned it on the day of the first tow on April 19th 2010, the same day they received my car. Now when I went to get my car, the wiper would not turn on. I had a test done on it at Smeltz Repair Service for autos and when he grounded the rear wiper, it would work but not by my button inside as it had worked on April 19th 2010 with the inside button. I informed Sears and asked them what they have done to my wiper. Maybe when they pulled that wiper arm out, a wire came loose, the wire that connected to the button up front.

So as I waited for the other work to be done right, I saw a paper on the counter speaking of a mold mildew and air quality treatment that I could purchase. I had a fianc that did an oil change a few years back and the left over oil in bottle was capped and put bottom first under the driver's seat from back side of seat. The cap was not put on correct and the oil leaked into my driver's side back floor and due to this (that I had tried to get out and finally had to put litter newspaper and rugs on top of the oiled saturated rug), I figured that this air quality treatment would be a good thing to have done, so they did the treatment.

I was asked to turn my system on either just AC or vent or fan, as I was driving home, and so I turned on the AC and at first it was cold but within seconds, the cold turned to warm. Sears at this time was closing (9:00pm), so I had to call them the next day. They said that they did not fool with the AC and they did not do it. I told them that someone had punctured my hose or something and my freon was now in the air outside. At one point, I called Brian, the manager of the Auto Service Center, and he offered me a $50.00 charged Sears card if I would consider it a closed case. Now I ask you why would he offer me this if there was no one there responsible for these things.

I have always had a great AC in this car. I used a patch for pain and I am required to have AC at home and in the car, due to the patch will release too much pain medicine into my system if I am hot and this can cause my breathing to cease and or put me to sleep. My car could use a good paint job and a few dents at back door due to a hit and run, but it did not matter to me because I had a great AC and the seats are very comfortable and it is a great car on gas but the AC being as good as it was, prior to Sears, that was the most important for me.

I have many people who know that my car's AC worked well and was very cold. If I need to have these people to stand up for me and my AC, they will. Total of my car service is $346.90 + $21.19. I want to be treated fairly and Sears has ripped me off. I hope someone will help me.

This could be a matter of life or death. I am 100% disabled and to fix something (much less something someone else had caused) really is a hardship. To save enough money to fix anything takes time to save up. I am not nor is my car the reason for these things to happen; when these things worked prior to and so many things, then that need to be fixed upon receiving my car from Sears. Well, it just doesn't seem possible to have these things happen naturally, yet all happening in the time period they had my car. The AC test showed no R-12 freon in system. They will need to convert the system to R-134A then putting dye in system to check for leaks. This is a very expensive cost Sears has cost me. I have not had work done yet and the cost of repairing the rear wiper to work with button again, the hub cap replacement and the tire replacement.

On 9/23/2010 at 11:16 am, I dropped off my 2002 Toyota Tacoma at Sears Automotive Pearlridge for my brake indicator light, which comes on at my dashboard because of low fluid. They called me at about 1:20 pm to tell me that my front brake pads were thin and cracked and needed to be replaced including the brake fluid that would all cost around $239. I asked the person who called me "why was the fluid low in the brake cylinder". The answer I was given was because of the thin and cracked brake pads. I agreed to have the work done. When I picked up my truck at about 5:00 pm and paid $246.02 (Ref. Num. **), I drove about 2 miles then my brake light indicator on my dashboard came on. I went back to Sears Automotive Pearlridge and asked to speak to the manager (Anthony **).

I told him that "I came in to fix the problem with the brake indicator light coming on and they did not fix the problem". I also said "The brake system is a closed system and it didn't make sense for them to change the brake pads for low brake fluid, but he didn't agree". He told me that they will check what the problem was. He came back and said that my brake master cylinder needed to be replaced. I told him that "I already spent over 2 hundred dollars and was that for nothing? " He told me that the brakes needed to be replaced because they were thin and cracked and he will not charge me for labor for changing the brake master cylinder. The replacement brake master cylinder cost me $219.23 (Ref. Num. **).

I drove my truck for several weeks and noticed that a thumping sound when I press the brakes was getting more frequent. When I was driving one night, a pedestrian was crossing the street which I did not see until last minute. I slammed on my brakes and my truck slowed down, but did not stop. Luckily, the pedestrian stopped crossing the street. I brought my Toyota Tacoma back to Sears Automotive on 10/18/10 and this time they told me that I needed to change my brake booster because brake fluid was leaking internally which cost me $482.72 (Ref. Num. **). I feel like I've been forced to pay for the first 2 repairs that were not needed or wasn't the cause of the indicator light being on if they diagnosed the problem correctly in the first place. It could be the low fluid in the brake cylinder caused by the brake booster leaking internally, which in turn caused the brake light indicator on the dash to come on.

I was at Sears on Lower Valley Pike 2 months ago for an alignment as my car was pulling to the left. I waited for 3 hours after they told me it would take 1.5. I can deal with that. After the first visit, my car continued to pull to left and I went back to fix it again as I do not give people $95.75 for the fun of it. The "new" guy, (1 of 2 alignment people I was told) said the other guy did not align it correctly. He probably put the machine on the lip of the tire (and proceeded to show me what he did wrong). I then left 5 hours later and it is still not right. I am so tired of poor service; I vowed never to go back.

I went back today because I paid them for nothing and asked the heavy set rude guy at the register how long the wait would be today to fix my alignment for the third time. He did not make eye contact with me one time and shook his head entering data in the computer, saying, "Oh, we're swamped. We're just swamped. It'll be at least 6 hours." He was red in the face and was also rude to the gentleman before me and apologized to him before he left. He did not look up from his computer one time to speak to me until I asked him if that is how he treats every customer in here, and when Sears is going to fix my alignment that is still pulling to the left and the steering is looser than ever.

This rude person did not say one word and continued typing and I walked out of the shop. I have never come across anyone so unprofessional as this person. Maybe it's because I am an educated woman. This happened Saturday, October 16th. I want to know how I can get my money back. I want my car fixed right by professionals that know what they are doing. Thank you for your reply.

Sears Auto did unauthorized work on my car I paid so I could get my car back. I brought my car there for warranty repair that they previously did. It was towed there with instructions to call before anything was done. I received a call saying my car was ready. I called the mechanic and asked if he got my message to call me he said he called but I didn't answer. I am not sure what the mechanic actually did but I was charged for a warranty repair that was never done. I had to take my car to anther shop for the work to be done again. I am out $110.25 for unnecessary and unauthorized work on my car. Plus the $203 I had to pay to have someone else to do warranty repair that they refused to do.

I went to Sears auto center on 8/9/2010 to get an oil change, I fell for their oil special with their multi point inspection and ended up driving out of there with my tailpipe dragging on the ground. After explaining this to an employee the next day and not getting a return phone call, like most respectful businesses do, I called back the day after and explained the situation to the so called manager whom denied any and all responsibility and proceeded to insinuate that I was dumb because I had let him know that it was not this way when I drove it there.

Upon their inspection they reported to me that I had a couple of exhaust leaks but failed to tell me that my tail pipe was out of the bracket and dragging so low that it was creating the exhaust to leak. I wonder why? hoping that I would fall for their exhaust leak inspection. So needless to say, I won't be returning to that shop in the near future and Ill make sure that all people I come in contact with is aware of the unprofessional conduct the manager is so proud of. Well, I have my muffler wired up with a coat hanger right now, and in the am i plan on getting an estimate from a legitimate business and get the problem resolved.

Beware of Sears Automotive!

The next day there was a large puddle of oil on the floor. I took a look under the car. The oil was dripping about a drop every few seconds from the oil drain plug. It was obvious the plug was wrapped with silicone tape. The car has only 15k miles and the previous oil change had also been done by the same Sears. This could have caused the engine to seize if I hadn't noticed the leak. What a shame. There was a time not too long ago when Sears was a business you could trust.

On 6-19-10 at 9:54 AM I dropped my truck off to have an oil change and tire rotation. My estimate was for 20.33 as I had a 10.00 off coupon. Approximately one hour later I got a call on my cell phone from the service writer that the hose to my radiator was broken and I needed a new radiator. As there were no prior damages to my vehicle when I dropped it off, I am convinced they damaged this radiator when doing the work. This is the third time I have taken my vehicle to this service center and the third time they have damaged my vehicle. It cost me 830.00 to repair.

In June 2008 I took my truck in for an oil change and tire rotation. A lug nut was broken and I had to pay to have that fixed. They claimed it was like that when I dropped it off. In November 2008 I again took the truck in to have an oil change and tired rotation. When picking up my vehicle I checked the center caps. I routinely do this because they usually break them taking them off. The left front was broken and just sitting there. I confronted the mechanic and he stated he did not break it. I addressed this with management and they agreed to replace it. It took two weeks for them to finally get one from the Nissan dealership. This incident with my radiator convinces me that this company has some real shady practices and we the public need to report them and hopefully get an investigation going. I have had three dealings and three incidents of damages to my vehicle. All costing me significantly more that their estimated price. I have two brothers that work for Nissan and they are also convinced this company and its mechanics will "create more work & labor costs in this terrible economy".

I took my 2004 Aveo in for an oil change on 5/12/2010 around 5:30. I waited 1/2 an hour in line to drop off my keys, and then was told it would be another 1 1/2 hour for the oil change to be done. My husband and I came back after approximately an hour of walking around the mall to find out my car was ready, but no one called to let me know. I checked out and everything was fine until 6/18/2010. I got in the car to drive to work and the a/c wasn't working. Shortly after getting on the expressway, I noticed my engine temp had spiked and was maxed out on high. I got off at the next exit and pulled into a gas station.

When we opened the hood and checked the coolant, the cap was loose (I'm suprised it hadn't fallen off). The coolant had completely evaporated, it was bone dry. The washer fluid cap was completely off, hanging from the ring. I bought a bottle of coolant at the gas station, filled it up, and shortly thereafter was on my way, very glad that I didn't break down on the highway before I was able to pull off.

I called the store and spoke to the assistant manager and explained what had happened (their technician didn't put the caps back on properly after checking the fluids, which resulted in them evaporating completely and overheating my engine). She said I could bring it back in and they would "top off" my fluids, as they should have done during the oil change. I explained I don't need anything topped off. It was completely empty. I couldn't drive the car, so I had to fill it back up already. I just want them to admit that they made a mistake and refund my oil change. Obviously this was too complicated for her to understand. The manager is supposed to call me back sometime today.

After already spent 75 minutes, we had no choice but to wait. after total 2hour 30 minutes later we received a call that our car is ready for pickup. Once we came back home we noticed next day that the hub cap for left front Tyre is missing. I called sears auto center and asked if they know anything about it, they bluntly refused and said they never touched the tyres if a car is there for oil change. I am sure the hub disappeared when my car was in sears auto center. Now i have to buy new hub which will cost me ~30 bucks and rude response from the sears rep over phone make not go there ever.

I went to Sears to service my 2008 Nissan armada it was a regular oil change and coolant flush and ended up needing tires and aliment. After waiting 5 hours for my car the next day when I went to change my air filter it looked like if they just opened up the coolant bottle and spilled it all over my engine. They were very sloppy and if love your car like I do you will consider taking you vehicle to professional technician and take it to the manufacturer dealer. Sear got the last $1000 bucks out of me.

I went in for routine oil and filter change on 3/26/2010 at 5:30 PM. 2001 for my Nissan Maxima, jn1ca31d11t812878 VIN number. When my wife came home, she said the car smelled like something was burning. I thought maybe they splash oil on engine and didn't wipe it off. I look on garage floor, no oil spots. The auto has 168,000 miles in excellent condition and I have the oil changed every 3 to 4,000 miles since I bought the car new in 2001. I even have them put high mileage oil to protect the engine. I went out this morning 4/1/2010 in the garage and it smelled like burnt oil. I opened the hood and check the oil that was just supposedly put in and the oil stick was dry. I don't know how much damage is done to the engine. I closed the hood and told my wife to take my car to work. I am calling Sears Auto in Deptford this morning.

On 01/16/2010, I went to this location for an oil change but the person who attended me came out to as well measure the thread of the tires of my car to sell me new tires. He told me that the thread of the front tires were too low and needed to be replaced which I agreed and I also agreed to move the rear tires to the front and place the new ones on the back because he recommended it. I paid a total of $300.54 for the 2 tires and the oil change. When I picked up the car, I looked the 2 new tires obviously but never worry about checking the front ones until after 2 months later when I was washing my car by hand that I noticed that one of the front tires is not the same brand it used to have when I had the four of them.

So it goes like this. Before, my car had the four Bridgestone tires. They installed 2 new Goodyears in the back. Now, why one of the front tires is a KUMHO? That is really strange because the rim of the wheel is the same. Does someone want to explain me where my other Bridgestone went? And this is a really worn out KUMHO tire. What if I get a flat tire on the freeway at 65 mph? I did not worry checking all the tires because is not the first time I take my car to this place and I really trust them before.

I took my vehicle in for a routine oil change on 18 January 2010; there were no problems with the vehicle and I was not leaking any oil. It was simply time to get an oil change. I was quoted a wait time of an hour or two. They asked for my cell phone to call me when the car would be ready for retrieval. Since the Meriden Square Mall is adjacent to the auto center, I decided to shop. After three hours with no phone call, I returned to Sears Auto Center to find my vehicle was still not completed.

At that point,I was told the reason the job was taking so long was that whoever did my last oil change used the wrong size plug, which was consequently stripped, and they had to replace the plug. However, they had to use an aftermarket plug because they did not have the proper size on hand. I was also told to bring the vehicle to the VW dealership for my next oil change so they could rectify this issue. The receipt/documentation I was given reflects this conversation: "Comments/Requests or Alternative Contacts: Oil change, drain plug was stripped replaced with oversized drain plug; should take back to dealer next oil change." Based on this, I drove the vehicle to work for the next three days (approximately 100 miles total). On the third day, we noticed large amounts of oil leaking from the vehicle and brought it to the VW dealership right away.

Upon inspection by the VW dealership, the drain plug installed by Sears Auto was too large, causing the drain hole in the oil pan to be damaged to the point where a new drain plug of any kind could not be reinstalled and work properly. The oil pan and the gasket had to be replaced at this point, for a total of $429.60.

When we apprised Sears Auto Center of the situation, not only did they assume no culpability, they changed their story about my service to the point of falsehood. The sales staff and manager insisted they told me the drain pan was already stripped and that they only patched up the problem so I could get the vehicle to the VW dealership immediately to avoid having to have it towed. First, they never mentioned damage to the drain pan, only the issue with the drain plug. If there was damage to the drain pan when I brought it to them, why is only the drain plug mentioned in my documentation? Also, why isn't the severity and immediacy of the situation documented in my paperwork? My paperwork stating "take back to dealer next oil change" is a far cry from being told to take the vehicle to the dealership asap and their claim that installing the wrong size drain plug was to save me the expense of having the car towed. If this were communicated to me in any way, I would not have continued to drive the vehicle for three days. I would have dealt with the issue immediately.

The other falsehood that is extremely disturbing is that the manager claims his staff acquired my approval to insert the wrong size drain plug (which ultimately caused the damage to my drain pan). Nobody from Sears Auto contacted me to get this approval. I was in the Meriden Square Mall the entire length of the car's service; they had my cell phone number. My cell phone records will indicate that they never called me. The fact that this work was done to my car without my approval is unacceptable. The fact that they are now lying and claiming they did get my approval is even more unacceptable. If they did apprise me of the situation, I would have contacted my husband and the VW dealership to determine the next steps before approving anything to be done to my vehicle.

After much time on the phone with the manager, my husband and I received no apology, only claims that they verbally apprised me of the damaged drain pan and the urgency of the issue when I picked up the vehicle. They say they told me to get the car to the VW dealership immediately, which they never did. They also claim that their internal documentation (yellow sheet) contains this information. If this is the case, why wasn't this provided to us?

All that was given to us in writing was "Oil change, drain plug was stripped, replaced with oversized drain plug, should take back to dealer next oil change" and this, in fact, reflects the exact conversation I had with the sales associate. In the end, the manager agreed to reimburse us only for the labor charges incurred by the repair of the oil pan and the gasket ($142.50 of almost $430). Again, no wrongdoing was acknowledged on the part of Sears and they continue to deny reimbursing us for the actual oil pan because they claim they did not damage it and it was damaged when I brought the car in (despite the fact they only mention the drain plug in my documentation). However, we feel they should reimburse us for the total cost of the repairs of $429.60. We will continue to keep our documentation as proof of our position. Subtracting the reimbursement $142.50, we are still "out" approximately $280 for the cost of parts to repair the issue.

Wife took her car to Sears the other day. First, she was told that they could not change her oil because it apeared there was no oil in it. They then sold her two quarts of oil (car requires expensive synthetic oil) to get the oil up enough so they could change it. Then, the gentleman that was going to help her put the oil in couldn't open the power steering fluid reservoir. He was about to pour engine oil in the Power steering pump, thank God he couldn't open it!

My wife came home and I checked things out. The dipstick did not have oil on it, so it def. appeared empty. It didn't sound low, though - no scratchy dinging or danging like you will start to hear in a car w/ no oil - nor no white smoke. I observed all of the reservoirs, & other filler openings in the engine area. My wife showed me which one the mechanic tried to get open. By it's location, it looked like the power steering pump - it only had a symbol on the cap, but it was driver's side of the engine, over the wheel well, with a little tank of maybe a pint or two - power steering! -I could tell it wasn't the brake cylinder b/c I identified that, too, where it usually is - driver's side, up against or near to the firewall.

The washer fluid had a wiper icon. I tried the P/S pump cap too, for the heckuvit, and I, too, could not loosen it, but that didn't matter. The oil filler was right where it should be - above a cylinder head. It was labelled in German, but if you turned your head, you could see it was also labelled in English. "Engine Oil - use only blah blah blah". It opened just fine. I put the two quarts of oil she bought at Sears in, and checked the oil - within the orange tabs, we're good.

We took the car to our regular mechanic (we didn't realize an oil change was too complicated for Sears), who informed us there are three quarts of oil below the end of the dipstick in this particular car ('02 VW Passat 6 Cyl.) and that it has a higher oil capacity than most cars.

...the cost of two quarts of full synthetic, and my wife and daughter's time. But that was twenty-plus bucks we didn't need to spend, when our certified mechanic said it was not necessary. They (Sears) could have opened the drain and drained out 3 quarts.

In retrospect, because the guy was going to try and put oil in the P/S pump, I would not have wanted them to be touching that car for anything , with such poor knowledge and no training. Secondly, they weaseled an extra 25 bucks for oil so that they could turn around and drain that oil then charge me again for the oil change that they could now do. Rip-off and un-qualified. Either one of those is enough of a reason not to go there.

Immediate 20% reduction in fuel mileage. Excess wear and tear on the Rod Bearings, Lifters and Oil Pump. Shortened the life of the engine. Reliability of vehicle has been compromised.

They had done all my alignments and oil changes since I had my car which was purchased in 2002. No physical damage, however, I feel that the tires must have been damaged when I bought them because of the low mileage on the tires.

I called for a service repair and they put me on the schudule for Saturday 10/10/2009 and told me it would be between 8am-5pm. When I didn't receive a call the night before to let me know what time frame they would be coming I call on Saturday monring the 10/10/09 at 8am to find out why no one call. I was told they don't call and they can't tell me what time.

They did tell me that I would get a phone call a half hour prior to them coming here and I gave them my cell phone number as well in case I had to go out. I waited all day with two other adults in the house all day long. No one ever showed up nor did anyone ever call here or on my cell phone.

When I called at 7:30 pm to fine out why no one showed up I was told they called me at 9am. I told them that was impossible because we were all home and at no time was there not any adult in the house at any time. I wasted a day had to have someone here to be here when I left lost a day of making money. I had to pay someone to stay here to wait for the repairman that never showed up. My contract of my repair agreenment has not been honored and this is not the first time.

I had someone check it out and found they did not fully tighten a bolt down and the wipers were catching on it. They had to unscrew the bolt inorder to get to the air filter. I had to get another bolt because that bolt would not tighted it had been stripped. I spoke with Bill the manager on duty he told me to bring it in but there was no need. I put my trust into them that they done what they said they did and they did not. They let me drive off making sure it became my problem instead of theirs because of their carelessness. I feel they need to be checked out because they are NOT doing the work they claim to be or have done.

I took my car to Sears automotive told them I thought the transmission needed to be checked because it was jumping while driving the freeway. They changed the oil, transmission fluid and coolant exchange saying that it would fix the problem. But it didn't, I took it back and was then told that I probably need to have the spark plugs checked. Why this was not done on my initial visit when the problem was explained I can only sumize it was due to a loack of proper training on the part of the tecnician. The spark plugs were replaced along with the serpintine belt,and put a head gasket on. Again this still did not fix my problem.

I call the shop to complain my problem still had not been solved The manager could only say I'm sorry in a very condescending manner. Did not offer to remedy the problem or make any suggestion on what I should do. Now I have to pay another facility to do the work I ask them to do. I still have to pay for work that was preformed which did not solve my problem.

I will not use Sears for repairs again. I have had a Sears card since 1981, In all those years I have never been treated in such a unprofessional manner.

i used to work for sears. i worked there for about one year. i was recently fired on on july 14 2009. i was at work on thursday and 8:00 was coming rather quickly. i was wraping up with one car, and finishing the service on it, when i spilled slippery coolant on the floor, i was then imediatly after told by my manager to stock batteries on the shelf it was a pretty big pallet of batteries. i did not have time to clean up the spill left on the floor. while putting away batteries i cut my finger pretty bad. there was alot of blood, my manager (allan) then told me to go home. the spill remained on the floor. on the next workday i was fired for leaving the spill on the floor.

i tried explaining to the general manager that my manager told me to go home. he refused to listen to me. there was not a bandage in sight when i cut my finger, i did not want it to become infected while cleaning up a hazardos spill, my manager (allan) was aware that there was a spill on the floor, and told me to go home anyway.also i was never provided any gloves or safety equiptment while putting away those acid filled batteries. also i was harrased every day by both of my managers constantly, i was called a queer beacuse i wore earings. there is plenty more, i also have proof of other employees deliberatly breaking many saftey rules auch as not using a torqe wrenh after the wheels had been put on the cars, this is very serious and some might be killed beacuse of it, i have many more stories to teel and proof for all , both of my managers are aware of the policies being broke. they them selves disregard them...please contact me for further questions

brought car in for oil change Thursday, by Sunday, the car was completely out of oil!! the plug was NOT on properly..engine ceased

Last summer, 2008, I purchased a Never Fail battery from Sears. This was to replace a battery that was in my sons 2003 Honda Civic for 6 years. Last night, my son was driving from Johnson City, Tn to North Carolina when on the interstate the spedometer stopped working and the gas gauge said empty even though he had just filled the car. I was on the phone with him while this was happening. He was extremely nervous. He managed to exit off the interstate when the car died completely. He called AAA who told him it was probably the alternator.

He stayed in a hotel that night and the car was worked on by the AAA mechanic who told him the battery was bad from sears. It was not the alternator. He said they call these batters "ever fail". My son could have been killed and I am very upset with Sears. The battery should not have died. I am contacting sears. If there was a recall I was not informed.

Took 2000 Chevy Tahoe in for oil change and to check noise coming from rear end. Dropped off at 2:10 pm on Sunday. Sears called at 5:32 pm (they close at 6 pm) to say the vehicle was ready, they did the oil change but they couldn't fix the noise from the rear end as the "seals were shot" and they don't do rear end repairs. The caller asked me to pickup the vehicle before they closed at 6 pm. I said I could not make it there and would get the vehicle on Monday. My husband and son drove down on Monday to drive the Tahoe to a mechanic shop in Jupiter to have the rear end checked. While driving 3 miles the Tahoe stalled several times and finally made a loud clacking noise and died.

My husband called me and said he was going to have the Tahoe towed to the mechanic shop, he thought the noise was related to the rear end problem. The tow truck took the Tahoe to the mechanic. The shop called me 1 hour later and asked why I thought the problem was the rear end, I told them what Sears had told me. At that point the shop owner said, when they started it up, they immediately shut it off - pulled the dipstick and found there was NO OIL in it. The noise my husband heard and the stalling/dying was the engine seizing up. He said the engine was blown due to NO OIL. I told him that wasn't possible, Sears had just changed the oil yesterday. He said he and the mechanic verified there was NO oil in the engine.

I called Sears and asked for the manager after two days of back and forth (Sears finally called the mechanic shop), the manager said they had checked all their "paperwork" and everything was signed off, so they didn't cause the problem. He said "maybe the oil leaked out". I asked him "wouldn't you have noticed the OIL on your garage floor since the vehicle sat there overnight". He said, maybe it leaked out when we were driving it. I informed him I had a statement from the tow truck driver that there was NO oil leak.

I had a statement from the mechanic that there was NO oil on the underside of the vehicle. The manager said, he didn't know "who this Jupiter Auto" was and maybe they were wrong. I advised him that Sears could pay to have the Tahoe towed back to their shop and they could check it for themselves. He said no. He then stated as far as he and Sears were concerned this matter was closed. Sears did nothing wrong and they were satisfied that they had put oil in the vehicle.

I asked for Sears insurance company information so I could file an claim and have an independent third party perform an investigation. He said he could not give that information. I asked for the number for Sears corporate so I could escalate this issue to someone higher up, he said he couldn't give me that information. It now appears I will have to hire an attorney to get Sears to pay for the damage they caused to my engine and to pay for a replacement engine. In the meantime I have no vehicle and have to pay for a rental car myself. Blown engine ($5,000). Attorney's fees (unknown at this time). Rental car ($90 so far, but it will be more). $63 for oil change that was NEVER done.

I was in plano at mall and check engine light came on-I took it to sears auto -they ran a code test and said it was the oxygen sensor they fixed it for 241.59. the next day on my drive back home to sherman approx 60miles. the light came on again.I took it to the local sears in sherman and he flatly said he could not help me and yes he knew i had a warranty and i should go back to plano. I then took it to autozone-they ran a code for free (sears charged me 37.50) and told it was the oxygen sensoe, fuel inj or vacuum problem. i left autozone went and got gasoline-screwed the gas lid on tightly and the light went off! It must have been the gas lid all along and it cost me 241.59

I went in for an OIL CHANGE on a 1995 Lincoln Continental that was previously owned by a mechanic and sold to me just last December. The vehicle was in top notch working condition (I had it inspected just after purchase with ntb) and the only reason I took it in was for a simple oil change.

They take almost two hours to do this at Sears, and right out of the lot my car is jerking unexpectedly, idling high and dieing at intersections. It obviously did not come in like that as I never would have made it to the highway in the first place.

Now Sears is trying to tell me that they'll "gladly take a look at it but it is a seperate incident and not covered under warranty."

If I go to a Doctor for a headache and he saws off my foot without my consent, you bet your sweet paycheck I'll sue for malpractice. Mechanics shouldn't be any different.

On March 7th I brought my SUV Ford Explorer to Sears Automotive because of a reving in my engine and a poping sound I was hearing from under the vehicle. I spoke with one of their machanics he explained that they had a similar scenario with a Ford Explorer and that the reving was caused by a problem with a sensory valve. In addition the machince explained that the poping sound was due to a small hole in the muffler. They recommended a new valve and new muffler - exhaust system - to correct the problem. Total cost was $806.

When I picked up my truck, after Sears did the work, and drove it home I had the same problems as before. Engine still reving and poping sound underneath. I took it back the following day and had the same mechanic check again. This time after review he told me it was a transmission problem so I'd have to take the truck to a transmissions shop.

Sears Automotive charged me $800 for service that did not fix my problem and on top of that I'm being charged $1800 for a transmission job at another shop. I feel like Sears took advantage of me and had me pay for items that I thought were going to fix my problem. Now they won't reimburse because they say I needed these things done to my truck anyway. But the problem is I only agreed to this fixes because of the reving and popping problem I was having. I would have not gotten any of the work done if I knew I needed a new transmission. I feel that Sears should reimburse me at least partial.

Went to Sears Auto ctr to buy a battery. The battery was $104.00 which was okay by me. However the installation was first $12.99 then $29.99 because it was a difficult job. I told them ther was two bolts and then a standard remove and replace. I lrft there and went to a nearbye K-Mart and found the battery for 114.. I asked them if they match price and they told me only on sale mdse. Not everyday items. I still don't have the battery that I need.

The main drive belt to the snow thrower flys off akll the time. I have replaced the belt with new belts 3 times and still flys off. I need a picture of the way the belts are routed, but our Local Sears will come out and fix at $90/hr and parts. Why can I not just get a guide for the belts and not have to take it to the store, where they never have anythign isn stock ans will take 2-6 days at $50 ++ shipping fees. What ever happened if you are not satisfied we will fix or replace the item. Make good on your PROMISE or at lease email the belt routeing on the snow thrower. ALl of this will make or break my decesion if I purcahse form Seers this summere or go else where.

I' am a 90% Service Connected Disabled Veteran that depends on the snow thrower to clean my drive way and mopw lawn and have to have a family member fix the blower or tractor as I know how bu not physicaly able to do the repairs. Lots of Veterans out there have asked about how I like my Snow throwere this year, and tell the the truth that Sears has not stood behind the product they sell and you have to orfer parts all the time which is expensive in cost and shipping and that the store does not even keep a belt in stock, or a mannul to fis the snow thrower

I always been o.k. with Sears up to today that is.I took my van in for its yearly inspection and let them know when I brought it in the battery needed replaced.They replaced the battery before doing the emission test and when they tried testing it only to call me to tell the test failed because the computer was reset when the battery was replaced and that I would have drive the van until the computer would kick back in but they no clue how far we would have to drive it.What a pain.

So we drive from Pa. to Maryland and back and brought it back only to have them use our free retry to tell us it still not ready. I don't understand why if they knew when you disconnect the battery it messes up the computer why didn't they just call us and tell us and don't do the test until we had driven the van some.Now we just have to keep driving around until the computer is ready again.It is a pain in the butt and I am not happy.

driving around wasting gas is pain.We are taking it some where else to get this problem taken care of.

I had an oil change done at Sears automotive on 12/27/08 and part of the oil change service is to have the oil replaced, filter replaced and a 24 point inspection where the customer is notified if there is some sludge build up. Well, I did have some sludge build up and apparently that is the reason why my vehicle broke down on 1/18/09 after 14oo miles because sears and their insurance (which by the way will never call you back no matter how many times you try to get a hold of them) say my oild was burning. I have my car a 2004 Toyota Matrix at a nearby Toyota dealership and the mechanics there tell me that I should have been notified about the sludge that who ever changed my oil should have notified me per the service that they are supposed to provide.

I have tried calling several managers and have asked to speak to someone in corporate yet Im given the runaround and do not get any call backs. I just sent an email to KGO channel 7 on your side and am waiting to get a response to them because I will go public with this. I need to have Sears reimburse me for some of the damages because they did not provide the service that I paid for. It is very apparent that my vehicle was not given a 24 point inspection. I need to speak to someone in coporate and am tired of getting the runaround.

I took my 1991 mits 3000 gt sl for an alternator that they replaced along with my battery, and post terminals. When i went to drive the car home it would not move! It seems the clutch had went out. The mechanic then said oh yeah, the clutch did seem to be slipping. The clutch worked when the car went it to the shop.. Is sears responsible for the replacement of the clutch? Any info would be helpful. Thank You

clutch was broke

Had new Die Hard battery installed. Charged me 12.95 for installation. Had to take car back next day because they had lost one of the fastening nuts on the battery hold down clamp and it was not secure. Took back and they found a makeshift nut that anchored it down.

I trusted Sears auto center with my Jeep. They suggested I get a new radiator due a small crack and I agreed. After driving about 60 miles I overheated. A buddy of mine looked and noticed the fan was not plugged in. After I left that destination I overheated again about 8 miles later. While driving 85 miles an hour on the freeway my radiator busted completely out of the side and my Jeep shut down. Had the Jeep towed back to Sears auto center. Went back the next day to be told my engine was blown. They filed a claim with their insurance carrier. The insurance guy simply took pictures to come to the conclusion that they werent liable. They are only giving me a settlement of the money I had spent in their store.Sears corporate states that since this was turned over to a third party to handle its out of thier hands.

I am now left with a Jeep I cannot drive. I have a blown engine due the bad workmanship and/or bad installed parts. I have been offered back the amount of money spent in thier store which does not even cover half the price of a new motor.

I took my brand new 2009 Toyota Corolla to the Sears Auto Care Center for it's first oil change. A couple of weeks later I was driving home from work and I started to smell something burning and smoke started coming from under the hood accompanied by a clanking noise and the oil light turning on. I immediately pulled over and looked under the hood and under the car. When I looked under the car I found that a steady stream of oil was falling to the ground under my car. I called a towing company and had my car towed to the nearing toyota dealership because I couldn't believe something had gone wrong with my brand new vehicle that had shown no signs of previous problems.

Toyota checked the car and noted that the oil filter had been improperly installed causing the oil to completely leak out of the car. They redid the oil change but also noted that the engine made a rattling noise upon initial start up which may be a indication of internal engine damage. Toyota said that my warranty would not be valid for engine damage since the warranty covers defect and not damage. Since then my car has continued to make rattled noises while starting my car and driving.

I have contacted to Sears Auto Care center and get this taken care of. They said they will cover the warranty that Toyota will no longer cover but I did not buy a brand new car to be having engine problems before my car has even hit 10,000 miles. I asked if I traded it in if they would cover the difference and they said no because the vehicle is still drivable this is not satisfactory and it is a huge inconvenience to have a new car that may break down any day.

I will never use a Sear's Auto Care center for anything ever again. I may be needing to hire a lawyer to get compensation Sear's negligence.

This problem concerns the Sears Auto Center located at Covina Ca. My mother purchased a tire (Kuhmo, size P22560H15 for a 1990 Ford Mustang) from that facility on October 20th, 2008. She paid in full for the tire, balancing, valve, and the applicable fees involved ($84.24 in total) and was told to come back on the 29th of October, 2008 as the tire was not in stock. When she went back on the 29th, she was informed that the facility forgot to pick up the tire, and that they instead had a Goodyear tire that would be $20 more. She ended up purchasing the Goodyear tire, and was charged an extra $29.55. When my mother told me this story, it immediately sent up a red flag.

I called the Sears Customer Service about this, and she had me hold while she tried to contact the facility. The manager wasn't in, but she said she left a message for the manager to call me back, and the manager did in fact call me back. I asked why the first tire was not available, and I was told that the tire was discontinued. That information was not presented to my mother at the purchase time, which is a problem in my eyes. If she had known that, she would have gone elsewhere. I felt this situation needed to be reported.

I am concerned as to why someone would take full payment on an item they didn't have, and knew they didn't have. I am concerned as to why cheaper item was purchased, but then unavailable while a more expensive option was substituted. I would like to know why this is not an unfair business situation in the least, and not a bait and switch in the worst. My mother purchased the more expensive tire, and while it was not what she preferred, I do understand that she did receive a better tire. I would have substituted the tire as an even exchange just as a gesture of goodwill over the problem, but I understand that people do not run their businesses in the same way.

I was not asking for the monetary difference in the purchase, but I was asking for someone to please explain to me how this is acceptable or ethical in the slightest. Sears kept bouncing me back to the branch manager, who of course gave the same unsatisfactory answer. I couldn't get a response from anyone else. I filed with the Better Business Bureau, and got a response from...yes, the branch manager with the same rhetoric. Amazing. So, now, I thought I would at least get this story out here so others might know this. It is obvious to me that Sears isn't going to pay attention to this, and it obviously isn't worth it for me to pursue this, either monetarily or time-wise. But, at least others can hear about this. Maybe if it happens again, something can be done about it.

I brought my Truck in for a replacement battery friday afternoon 10-3-08. The Tech put battery in wrong and the fuse blew not only to the alternator but the alarm system too. They had to drive me home and Reluctantly have agreed to have it towed to the dealer for repair. This is not over yet since it is Friday night at 9 pm. Cory meant well but there is only so much that he could cover the the mistake the tech made.the tech left at 5pm to watch his kid leaving me stranded at the store. I hope they pay to fix my truck.

I have a big problem with SEARS Auto Service located at East Mesquite TX for damages caused by them to my car and now they do not want to pay to get my car fix at the Nissan Dealer. Last Friday 29 Aug 08 I took my Nissan Pathfinder to SEARS Auto Service in Mesquite, TX to get the engine oil and coolant exchange, When my vehicle was ready I paid for the service and left.

After driving the vehicle for less than a mile the vehicle lost all the coolant and the temperature needle starting going up causing the vehicle to get overheated, I immediately took the vehicle back to SEARS to report the problem, SEARS looked at it and attempted to fix the problem but it was unsuccessful, the assistance manager told me that they can not fix my vehicle there and that I have to take it somewhere else to get it fix, the SEARS assistant manager and I took the vehicle to the nissan dealer near my house,

after changing a few parts at the nissan dealer the vehicle was still getting overheated, Nissan's recommendation is to change the radiator and the water pump to see if that fix the problem, if it does not fix it then they would have to check the gaskets of the engine to see if they suffered any damages and is not allowing the problem to get fixed.

I informed the SEARS manager and assistance manager about this but their answer was that they would only give me a radiator and nothing else. SEARS does not want to take any responsibilities for damages caused to my vehicle at their location. Could you please help me with this matter. Thank you

Lost of time and cause fustration to my family and myself, also I have been driving a rental vehicle since 29 Aug 08.

We had an oil and filter change at Sears Auto Center. Subsequently experienced oil dripping on garage floor. Returned to Sears Auto Center and they determined that oil was leaking from oil pan plug. The assistant manager's response was that the only option was that the shop will put in an oversized plug to repair. We were not comfortable with response and asked what would Sears do if problem occurred with oversized plug not properly sealing when subsequent oil change was performed. His response was that Sears will deal with that when it happens!

Sears Auto Center could not perform work that evening as they were closing. We were instructed to return in the morning. Contacted our local Buick dealership service department the next morning and asked about oversized oil pan plug. We were advised not to install an oversized oil pan plug as it is not an accepted solution by reputable auto repair shops to problem. Many repair shops will refuse to perform oil change on automobile with an oversized plug inserted in oil pan. Buick dealership asked us to drop off the car and they would look at problem.

It turned out that the oil pan plug was cross-threaded and stripped. We had to have the oil pan replaced which required major effort with disconnection of other parts and access points to remove and replace oil pan. All of this resulted in just over $900 in parts and labor. Sears Auto Center would not reimburse us for the cost of oil pan replacement! They said that we blindsided them and that they could have the repair done same work for much less at another local repair shop which they have under contract. This additional information regarding another shop under contract with Sears to fix problem was not given to us when they initially explained their only solution to the oil leak they apparently caused.

After some discussion and dickering by the service manager, Wes, we were given a final offer of $600 in settlement but if we didn't accept his offer we could have the matter forwaded to his manager. The matter was forwarded to his manger who was to have contacted us. Over three weeks have past and no response from his manager. Appears that our only recourse is to obtain a lawyer and take legal action, all at additional expense for us???

July 24 (today) 2008 at the lunch time person serving the clients at the tire shop (including recently overtake of the oil change business from Jiffy lube) show the disregard for small group of waiting clients, talking for a long time over the phone with prospective client, ignoring growing line. It must be a new manager....overwhelming EGO and LAUD SELFIMPORTANCE ... when at the same time he showed complete lack of service courtesy and lack of CULTURE!

Later on, (after 40 minutes) when I come to pick up my car after oil change... people were again waiting for anybody to show at the counter.....when after complain same guy appear. He set that this is HIS LUNCH TIME, so is no surprise that nobody is serving the clients at the counter! I was a client at that address for oil change for more than 10 years....[SEARS] JUST LOST THE COSTUMER! Best regards.

when my ABS warning lights came on my Volvo, I took it to Sears Auto. Center in Grand Canyon shopping Center in Las Vegas for a break job. First, they charged almost twice the advertised price to fix the breaks. After 2 days, the ABS lights came back on again. When I took it back for correction, they told me that they don't know how to set back the ABS warning light. The manager suggested that I take it to the dealer and they will pay for it. I agreed (first mistake).

While I was there, I asked them to change my oil (second mistake). They changed the oil. The day after they changed the oil, I discovered a pool of oil underneath my car and this time, the SVC warning lights came on. I took the car back. they said sorry, the new guy forgot to put the gasket on the oil filter! they took care of the leakage (I hope). As far as I am concerned, there is no qualified mechanic in this facility. you will take chances to trust these guys with your automobile.

Dirty garage floor.

I took my car in for a routine oil check, left my car for hours and when returned to pick up my car, the latcjh to the hood was broken, ask for it to be repair by SEARS, they sais it was rusty, but i said it was not broken. They said to call back next day, call everyday, and it has not been repair as of yet, because they said they would contact me, and never call me back.

Another occasion, took my car for shocks, after picking my car up hours later, the car sounded and rode the same, ttok it back, they could not explain, they told me of others problem, but never dealt with my current problem that i pais $900.00 for shocks and etc.

I visited Sears for an oil change. After the oil was allegedly changed, I picked up the car and drove home. Shortly, there after the engine light came on. I took the car to the dealer regarding the light. Upon taking the car to the dealer, I was informed that a.) There was not any oil on the dip stick, b.) the oil cap was loose, c.)The incorrect oil filter was on the vehicle. I contacted Sears and was treated in a very unprofessional and discourteous manner at all levels of management. In addition, the national customer service center was equally unhelpful with this matter.

The dealer informed me that I need a new engine for my vehicle. My vehicle is now worth $0. Sears has not taken responsibility for their actions at the local or national level. I grew up going to Sears as a child and had no idea that this entity has become so shabby in how they treat there customers. They have simply opted to do nothing. I have therefore been left to shop for a vehicle without the benefit of the investment I made in my current vehicle. I am now driving a rental car.

They claim that there is a pinhole in the line that has probably decidd to go out. I find it weird that my AC decided to wrk prefetly andonce they took replaced the fluids now it decided to stop working.

They said after i brought it back that they will fix it yet here i am on the 27 with no car because now I have to Pospone my Move to California till Late next week when they can get the part.

They are very rude to me and only Care about Money.

Twenty minutes later, he pulls my car around the building and informs me I'm ready to go. I drive the car no more than 5 feet in a straight line and my steering wheel is shaking like crazy. I stop the car, and check my tires. The lugs on my drivers front tire are loose enough to spin by hand. I tell the guy and he goes to get a torque wrench and proceeds to strip 2 of the 4 lugs. I had to wait 4 hours for them to be replaced. So, 4 hours later they tell me they have to order new lugs, and that it's safe to drive on only 2 lugs - come back tomorrow.

I went back the next day and left the car for 6 hours. They told me they had the lugs installed, but the lug nuts they ordered were the wrong size and that they would need to order ones from the manufacturer. So, my car is in my driveway with no hubcap because the lug nuts they had didn't work with my hubcaps.

So, the oil change and brake inspection cost me $54, at least 3 visits - and my car still isn't fixed.

Performed an oil change on my car and did not secure the oil filter. It teh leaked out as I drove home. Possible damage to my car. It was making terrible noises. I had to have a friend rechange the oil again tha day. I am never able to reach a hman being to talk to and make complaint. The auto store as well as the main store have been giving me the run around and wont let me talk to the manager. I called their main customer service line who hasnt done anything about the situation. The worst customer service ever.They are responsible for the damage to my vehicle.

Double paid for oil change and I must pay to the engine problems diagnosed and any potiential work on the car. Still in progress.

The battery light on my 2001 ford truck on so I went tosears auto center to get it checked out. They said everything seemed ok but to keep an eye on the battery. So i went to firestone and they also reomended to change the battery. I went back to Sears and purchased a battery for $204.71 including taxes. I went home installed the new battery and the battery light still came on. I went back to Sears and asked them to check my old battery. the tech said it was good and offered to take the new battery out and install the old one so I can go get a refund. So I did and when I told the cashier (troung) another casshier stepped in and said he could not do the refund because the battery was used. He said it was a company policy. I asked him to show me in the receipt where it said that or to show me the policy. He looked at the battery terminals and said they were scratched and could no longer sell them.

I asked for the supervisor and he said it was him but that his manager was going to be in at 1. I came back at 1pm and spoke to Amed Aguilar. He didn't even look at the battery his mind was set when I came in. He said I could not get my $204.71 because the battery was used. I have purchased many things and returned them within the terms of the transaction.I asked him to show me the terms on my two page receipt and he asked me to read the warranty statement on batteries. i told him that this pertains to batteries and not refunds or exchanges. He was cromfromtational and even said I kept changing my story and therefore more reason to deny my refund. Bottomline I purchased their best most expensive battery I decided to refund the battery because I understood it was my right as a consumer. I have the original receipt it was within 24 hours and there is nothing wrong with the battery.

I am a manager at a retail store. I understand sometimes refunds are granted based on a case to case basis. Amed Aguilar made me fell so useless never tried to help me. Instead was very agressive and even sarcastic. I never ever felt so scammed because of one person's poor descision on a $204 item. This has taken all day to get to nothing I don't know to to call for help. or where to go to sell this battery or somehow get my money back.

On April 12, 2008 at 3:34 I brought my car into the Sears Automotive Center to have a simple oil change. I checked my car in and was promised that my oil change would be completed in 45 minutes. I waited for 45 minutes and was still waiting. I continued to wait in the waiting area for another 45 minutes with still no word on my vehicle. I finally went to the front desk at 5:04, at which point I inquired if my car was completed. I was told that it had been completed only 15 minutes earlier.

When i received my invoice I noticed that it said that my car had been completed at 3:57 as indicated by the odometer out reading on my receipt. I asked the associate 442525 about this and he said that it had been actually completed at 4:18. So, he blatantly lied to me in order pacify me. I again inquired if this was standard operating procedure to have customers wait an hour and half for a simple oil change, with no answer from the associate. I inquired to speak with a manager, Chuck, who was apparently gone. So, I paid and left. I will be filing this report with Sears Customer Service as well. Needless to say I will not be returning to Sears any car related issues.

On June 27,2005 i took my truck in for a simple oil change. I had my son with me that day who is seventeen years old and was going to an auto tech. school at the time. I walked up to the counter put in my request and made the mistake of asking you will change the air filter when you do this? (I meant the oil filter.) I am a young woman so the guys had a great time indirectly making comments about what I said,

This was infuriating me but I did not say anything, I was told to sit in the customer waiting area and they would call me.

After sitting for almost two hours I looked under my truck with son to find out they never even changed the oil filter. They then experienced the not so stupid side of me. I walked right into the back garage found the tech. who admitted he never changed the filter.

We have 2 cars: one needed tires rotated, one needed 4 new tires. At 10:30 we were told it would be about an hour, so we went home to get the second car. We returned at 11:20 and were told it would be an hour. At 12:30 we were told an hour, and we told them we needed one car because we had a doctors appointment. At 1:00 we were told that the car that just needed the tires rotated would be next. At 1:40 the car still wasn't taken. We were stranded without a car for almost 3 hours. We wasted our vacation day getting nothing done for those 3 hours. All the sales person could say was "I know. I know."

We honestly think the reason we were ignored for 3 hours is because we are two women. They lost our business, and we will find someone who doesn't lie to us. The tires we were purchasing were on sale; now we may have to pay full price for them.

My husband and I only wanted an oil change at Sears on both cars. We were talked into buying a package, $250.00 total for both vehicles. After nearly five hours of their supposed deal, our fluid levels were never checked. Both vehicles were bone dry when it came to wiper fluid, car 1 was 2 quarts low on oil. Car 2's wiper blades were nearly rotting; Sears didn't bring it to our attention or offer to replace them. All but 1 tire was at the required tire pressure. To make matters worse, we roamed the mall for 3 hours with our three kids under age five. Went to pick up our vehicles and they were not ready. We didn't leave there until close to 6:00 pm, and we dropped our cars off at 1:00pm.

Now, car 1, has puffs of white smoke leaking from the tail pipe, just 1 1/2 weeks after having service done to vehicles. I hope it wasn't because of the Sears maintenance workers. I hear I may have to replace my engine.

My car ran hot and I had to purchase some coolant and put it in myself!