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Sears Auto - Brakes

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Sears Auto • Tires • Wheels • Batteries • Brakes • Oil Change • Safety Inspection • Everything Else ---- • Sears Settles NJ Fraud Case • Suit Charges Fraud • Insider's Report • Other Sears Complaints

Gary of Notre Dame IN (03/26/09)
I paid for a brake inspection at Sears. They gave me detailed information about thicknesses and conditions of rotors and drums etc. I called around to compare prices. When I went to another shop, they said that it is likely that Sears never even looked at my rear drum brakes. Instead of shoes and drums, it needed new pistons. The cost to me was the same, so the second shop had no motivation to change what was needed. In fact, they told me that my shoes were 75 percent good. I don't know how Sears can do this kind of thing with a clear conscience.

None. I don't trust Sears any longer.

Lori of Friendsville, TN February 27, 2009

Lori of Friendsville TN (02/27/09)
Yes I had 4 brand new tires put on my 2006 Ford Explorer SUV, They were to check to see if it needed an Front end Aligment which they state they did one, Pulled our truck in did the alignment then put the brand new tires on. Any vechile can get a front end alignment sure, but when you are putting 750 worth of new tires on the proceedure is to put the tires on then do the alignment it's common sense. reason being that way the vechile and new tires are aligned all together and it is not aliged with old worn out tires.

But this store continued to say other wise, and if you call all of your other stores they say the same thing as Fords. These people were rude and didn't even want to redo with new tires, but against better choices said they would but said it rudley!

Louis of St Louis Park, MN February 16, 2009

Louis of St Louis Park MN (02/16/09)
I brought my wife's car in to have 1 strut replaced. They tried to get me to have both replaced even though only 1 needed to be done. They gave me the wrong estimate on the phone, then when I asked for a written estimate the lady was very snotty & beligarent! I was so angry! NEVER AGAIN WILL I GO BACK THERE!

When a customer asks for an estimate a auto repair shop should just give it to them and not cop a attitude about it! One of the WORST auto shops I've taken my car too!

Heidi of Mindoro, WI February 5, 2009

Heidi of Mindoro WI (02/05/09)
I took my car in for back brakes and rotors. They told me it was going to be about 280 dollars. Two hours later i returned and they said i needed back brakes and rotors front rotors the left front ball joint and the right rear caliper. They wanted 863 dollars for these repairs. I said no that i was going to take it somewhere else. The customer service guy said okay and charged me 15 dollars for the inspection. About half and hour later he came back and said that they couldn't put my car back together and that i would either have to have it fixed or call a tow truck on my expense.

After 2 hours and a phone call to the police they agreed to have my car towed to my brother in laws tow shop on there expense. The police officer told me they were not braking any laws.. Sears pretty much held my car hostage. Today i was looking through my paperwork and found old bills from Sears for tires. They had just done my tires 6 weeks ago.. Shouldn't they have noticed my calipers, rotors and ball joints then? Is it legal for them to tell me i can't have my car unless i pay 863 dollars to have it fixed or call a tow truck to have it taken to another automotive shop?

Igshaan of Wellesley, MA November 16, 2008

Igshaan of Wellesley MA (11/16/08)
I thought I needed front Brake Pads and took my car in to Sears despite all the negative reports on their service. I was pleasantly surprised that after they inspected my car, advised me that I still have some wear left on my pads and that I did not need to replace it now. I left feeling gratefull for the honesty and good service. I think it has a lot to do with individuals working for the company rather than the company itself.

I will probably go back to Sears in Natic Collection when the time does come for my Brake service.

Tamara of Birmingham, AL October 23, 2008

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