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OnStar

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OnStar • OnStar Owners Bristle at Loss of Service • OnStar Goes in Pursuit of Bad Guys • Lower Insurance Rates for Some OnStar Customers • GM Promises "Star Treatment," Dumps Old OnStar Subscribers • OnStar Goes Digital, GM to Drop 500,000 Subscribers • Consumer Complaints --- • More about GM ...

Thomas of San Jose, CA January 26, 2009

Thomas of San Jose CA (01/26/09)
Bought a 2000 Cadillac with Onstar and they abandoned us because their equipment THEY installed was not compatible with their new network of digital only. Now we are left out in the cold with zero options!!!

Really POOR business practices, no wonder they are number two auto maker in the world. They should have a replacement units for us that have the old equipment so we can use their service...

John of Chico, CA January 7, 2009

John of Chico CA (01/07/09)
Our 2003 GMC Yukon with Onstar was stolen on Dec. 28, 2008. Onstar was immediately contacted to locate the stolen vehicle. After 48 hours, we were called by an Onstar representative and informed that Onstar was giving up looking for the stolen Yukon. We were told that the Onstar system in the Yukon was probably disabled.

On Jan. 6 the Yukon was located parked on a busy residential street in our town. With the police permission, we pushed the Onstar emergency button and was immediately contacted by Onstar. The Onstar representative at that time said they know exactly where the Yukon is located, but could not tell us for legal reasons.

In talking with our insurance provider and Onstar especially we were told that the Yukon was most likely not recoverable, so we purchased another vehicle. Now we have the recovered Yukon and a new Toyota.

Jeffrey of Middle Village, NY January 3, 2009

Jeffrey of Middle Village NY (01/03/09)
On 12/29/08, our 2009 Corvette was set to lock when the doors were closed, and of course, I left the key in the car and was locked out. I called Onstar to unlock the car approx. 6 times and all the attempts failed. Now, the car was parked in a wide open parking lot and all of our cell phones worked. Onstar offered road side assistance to open the car and when speaking with them, they stated that they could not open a 2009 Corvette. So the next option from Onstar was to have the vehicle towed to a Chevy dealer. This was not an option that I wanted to hear, so a family member drove my wife home (2hr drive)to get the spare key. So here's the part that really troubles me, when I got into my car with the spare key, I immediately pressed the Onstar button and had an instant connection to Onstar. Why couldn't they unlock the car? They had no answer.

Then I waited for 5 days to see if they would call me regarding this issue and I did not receive any customer service calls. As a result, I called today to cancel the service on my 2007 Trailblazer because of Onstar's failure to follow-up on this problem. My final note to GM & Onstar, you lost a valuable customer (In 2 years we bought a 2007 Trailblazer LT and 2009 Corvette 3LT - do the math on what we spent). We will not buy another GM vehicle and will deter all family and friends from doing so.

Christina of Fort Irwin, CA December 23, 2008

Christina of Fort Irwin CA (12/23/08)
On 12/19/2008 I was involved in an auto accident in my 2007 GMC Yukon(a Ford Focus hit me so hard it lifted my Yukon up on two wheels and spun me 360 degrees around). The impact occurred from the front passenger door to the rear tire. I pay monthly for Onstar service and they didn't detect my accident. I called 12/22/2008 and talked to a lady named Soco and she stated that from her records that Onstar never received any notification that my vehicle was involved in a accident. I don't understand how my vehicle could be damaged as bad as it is and Onstar not receive the signal that I was involved in a accident.

I went to the ER on 12/19/2008 and received muscle relaxers and pain pills with a diagnosis of multiple soft tissue injuries. I went to the doctor on 12/22/2008 and was informed by the doctor that I am also suffering from whiplash.

Ed of Carefree, AZ November 20, 2008

Ed of Carefree AZ (11/20/08)
On virtually all trips OnStar Turn-By-Turn directions provide neither the shortest or easiest route. From July 27 to November 20 I have dealt with at least 14 different Tech Reps or Customer Service Reps to determine why this is. I was advised to go to MapQuest and download their routing into my vehicle. I did this on several occassions because the MapQuest directions were superior to the OnStar directions plus they kept track of road construction. However, the directions fed back to me were never the MapQuest directions, they were the poor OnStar directions. Nobody could figure our why this happened. Then I received a call yesterday that this is the way it will always work. When you feed MapQuest directions to your car, you are only feeding a destination, not directions. The directions will be OnStar, which will not be the best. This is not what is advertised.

The only real consequences are that I had to drive 15 to 20 miles out of my way on three different trips to get to where I was going.

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