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OnStar

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OnStar • OnStar Owners Bristle at Loss of Service • OnStar Goes in Pursuit of Bad Guys • Lower Insurance Rates for Some OnStar Customers • GM Promises "Star Treatment," Dumps Old OnStar Subscribers • OnStar Goes Digital, GM to Drop 500,000 Subscribers • Consumer Complaints --- • More about GM ...

Nicolaas of Huntington Beach, CA April 25, 2009

I cancelled my onstar account after the first free year, since the service doesn't offer anything but hot air. And they still charged my account, luckily a AMEX account so I disputed the charges and made sure no future charges could be made by Onstar. It is very hard to get a hold of the cancellation department and they try to keep you "onboard" and get nasty when you tell them that the service is nonsense.

Of course they hope you are not going to see the charges (like what almost happened to me!) and so they can keep on charging you almost 30 per month. what they do do is stop emailing you the monthly service update (which is the same info you can see in your dashboard). I wish that american business would stop trying to screw there clients and become honest because honesty last longest!

Ileana of Pomona, CA April 16, 2009

Ileana of Pomona CA (04/16/09)
My 2003 Envoy XLT was smelling like fuel everytime I fueled up and the service engine light keeps coming on Onstar said it was the fuel cap so I would take it to the dealer and have it reset. they would confirm that the problem was (I left the fuel cap off.) Turns out the gas tank has a crack in it. I received a card in the mail regarding the fuel tank but when I called the dealer they said this was not a recall.

the fuel tank had to be removed and fixed. I am in the process of having it fixed.

Douglas of Nottingham, NH April 4, 2009

My family has three vehicles,all onstar equipped. I get a diagnostics report every month on my email from onstar. They will also email if my tires are low. Course our vehicles are 2006-2007 model years. So far I haven't had any complaints and operators are courteous to talk to.

Julia of Reno, NV March 10, 2009

On January 19th 2009 I was drving home from work it was dark out and I was folowing a SUV, I hit a rock in the road that the SUV obviously cleared. I Pushed the blue onstar button. I explained to the young woman on the other end that I had just hit a rock and my car had a little red light that was on that looked like an oil can. I asked the young woman to run a diagnostics to see if my car was ok.

She said that she ran the diagnostic and it just looked like i needed an oil change. I was not advised to pull over I was not offered "Roadside Assistance". The young woman sounded like she did not want to be bothered with my call or me. I repeatedly pointed out that that little red light was on. She just repeated her self saying "Mrs B it just looks like you need an oil change." I had just hung up with the onstar woman when I turned the corner to my home and I heard a loud nocking sound.

My Husband was standing in the driveway and told me to shut the car off. I did. I then went in the house and called my insurance and had My car towed to Saturn. Saturn Replaced the oil pan and oil, turned the car over and discovered that my engine was blown due to driving it with no oil in it.

Upon talking to the mechanic at Saturn He informed my Husband and Myself that OnStar cannot run diagnostics on a 2007 Saturn Ion. I called OnStar and they proceeded to tell me that it is impossible for them to know if something is wrong with my car, Their diagnostics are for monthly maintnence and that is all. After numerous calls and numerous excuses I talked with April in the so called "Executive Customer Care Relations Team" On Februray 16th 2009 April informed me it was my responsibility to ask for roadside assistance so basically it was my fault that my engine was blown.

I cancelled my Onstar They gave me a refund Of 102.86 April said they could not refund my phone minutes so she gave me three months free of onstar so I could use them. This is adding insult to injury. They Obviously sell a False sense of security and have no intention of providing the services they advertise. I requested the transcripts of my conversation with the OnStar personel on January 19th 2009 and was told they will send me an email with a form I need to fill out and send in. I did so, requesting the transcripts of the conversation with the onstar person January 19th,2009. March 2nd 2009 Emily Chaput"Records Cordinator wrote me a response letter to my request. The letter reads as follows: Dear Mrs Blackwell: This letter is in response to your request for the records of the Onstar On Demand vehicle diagnostic assistance services provided on January 19,2009 for your 2007 Saturn Ion Vin ending in 1140. Our records reflect that on January 19,2009 OnStar has received a blue button key press from the 2007 Saturn Ion, requesting a remote vehicle dianostics for the vehicle. A successful remote vehicle diagnostics was completed, and no messages were returned.

It is important to understand that the message(s) returned from an OnStar remote vehicle diagnostics probe is not intended to prognosticate the exact problem the vehicle is experiencing. The intention of the service is to point out potential, likely, and or possible, problems with the vehicle to assist you in either,getting in contact with a roadside assistance provider, or setting up an appointment with your dealership so that detailed technical inspection can take place. We trust this is responsive to your request and are pleased to assist you.

Yvonne of Dallas, GA February 18, 2009

Yvonne of Dallas GA (02/18/09)
I leased a 2005 CTS from 2/05 to 4/08, my first 12 months of Onstar was free. I kept Onstar for about 2-3 months after the first year. With Onstar, your credit card information is on file, everyone knows you cannot use Onstar unless your account is current or in a zero balance. I never used them after the few months stated earlier and on 2/9/09 a charge came out of my bank account of 436.35.

I am pissed, I called Onstar to get their explanation of this mistake. Onstar told me as a customer, although I do not have the car anymore, I had it from 5/06 to 2/08 and that is what they're billing me for. They (OnStar) offered to place a refund of 179+ back to my account. I am asking where is the full balance of refund, since I never used Onstar after the first year. Of course, I have gone through 7 different persons who seem to be foreign with heavy accents, who maybe somewhere overseas. . .who knows!

This has posed an economic hardship on my family as the day the funds came out of my account, was the same day I received my state income tax refund. I have a special needs child and need to purchase items for him, he is a 2 year old growing toddler. I have had to miss paying my carnote on time, due to this Onstar incident, the amount taken from my account, is more than my car note. My family hasn't any money for groceries and we have been playing catch up since my leave of absence from work, a few months prior. There should have been some type of warning alerting me that Onstar was going to bill me, I could have disputed this then.

Maria of Ottawa, ON February 2, 2009

Maria of Ottawa ON (02/02/09)
Last year we bought a GM car equipped with a 3 months' contract with OnStar. The OnStar services included a promised monthly diagnostic report about our vehicle's oil levels, tire pressures, and perceived problems, etc. We received our first report shortly after bringing the car home. Then, nothing. Our calls to OnStar asking why we did not receive the subsequently due reports resulted in multiple invitations to renew our contract for their service and a partial resend of the original report minus any new current information. Still waiting for their promised service, we find OnStar a major disappointment; they can easily find us to sell their services but, even under contract, they don't deliver the promised service.

We were delighted about trying out this service ('Safe & Sound') and were anticipating renewing for at least one year but now wonder if all their advertising and commitment to existing contracts are only a scam to sign people up and 'get' their information. We hope we are wrong, because this kind of service, when actually delivered, is a terrific idea.

Trevor of Pleasant Hill, MO January 27, 2009

I just bought I Yukon Denali, and apparently my onstar is not digital. I was told by onstar to go to my local GM Dealer to receive the Upgrade. So I go to my deal, and they order the upgrad for my vehicle. I return 2 days later and they pull my truck in and install it. They come and get me and I go to get my truck and they hand me a bill. 585.88 it totals. I was like WTF, I'm not paying for this, onstar told me to come and get the unit swapped out, and it would cost me 15.00. After 30 minutes of arguing, I told them to go pull the crap out and replace my old onstar in it, and I would not BE USING THIS CRAP. I wish NOW I would have never purchased this GM PRODUCT. ONSTAR IS A JOKE, GM IS A JOKE.

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