NTB - Damaging Customers' Cars

My husband brought my 2007 Altima on Friday and had four tires replaced for around $596.99. Invoice number **, customer number **. The first problem is, he applied for an NTB credit card to save $50. When it was time to check out, he was told that the credit card number didn't work so he couldn't get the $50 credit. (My husband is very non-confrontational so he let it go.) You can check this and see that he applied and that there is no $50 credit. I would like the credit now.

On Saturday, I noticed my tire indicator light was on, but thought it could just need to be driven a little. I parked my car and when I returned had a flat tire. I had to go to the Holt Road NTB who fixed the tire by putting in a TPMS repair kit. He also told me I should go back to the Stelzer Road store and get the other three replaced.

I called Stelzer Road and spoke to Nathan who told me those TMPS kits were optional on a 2007 and didn't seem like they should have to replace them. I called Mike, the manager, on Monday who told me to bring the car in and they would replace them free of charge. I took the car in and Nathan was at the counter. He remembered our talk and told me that what happens sometimes is if they change a tire and don't use the TMPS repair kit, the seal sometimes does not hold (which is what happened with my flat tire on Saturday). But since they were going to fix the problem for free, I let it go.

Next thing you know, here comes Nathan telling me I needed to pay $100 because one of the TMPS sensors had seized up. First question I have is, how did I know this is not something that happened with the original tire change? Nathan didn't want to hear that, he just wanted to get his little TPMS and show me how it works. I don't care how it works. I know they messed up by not replacing the TMPS sensors at the time of the original tire purchase. When I asked Nathan about that, he explained the counter guy wouldn't know that my Altima had those sensors so he didn't write it up that way.

OK, so my next question was whether the technician would have seen them on my tires? Nathan responds yes but they weren't included in the paperwork when it was written up. My response: even knowing that they would need replacement, the technician just ignored it? Again Nathan's response is yes.

I am furious that I have just spent six hours at NTB for four tires that cost almost $600 and they expected me to pay an additional $100! As I was fuming at the counter, another guy said this place is totally incompetent. They cracked his oil pan and he had to buy a new one.

I would like to have this TPMS sensor and repair kit fixed at no charge at the Holt Road store. I will never go to the Stelzer Road store again. The reasons I believe that they should have replaced that TPMS sensor for free: 1) I believe the problem (if there really is a problem) with that sensor would have been noticed when I purchased the new tire. How did they put it back on the tire if it was "seized up"? And if it was fine then, the problem must have occurred when they put it on the new tire; 2) The flat tire I had on Saturday was due to negligence by NTB; 3) My husband did not get the original $50 credit; 4) I had to spend two hours on Saturday waiting for the NTB on Holt Road to fix my tire after spending two hours on Friday to get those new tires installed. Luckily, I was within .10 miles of the NTB, otherwise I would have had to have my car towed; 5) I had to spend another hour at NTB on Monday.

Nathan also informed me if I have a problem with that tire, it wouldn't be covered by the Road Hazard warranty. He seems like a nice guy, but he is clueless! At this point I have not heard back from NTB customer service.

I went in for an oil change on July 27, 2011. The starter on my vehicle was broken in the process. The store manager refused to accept responsibility but offered to pay for everything provided that I had to pay for the starter. With a broken vehicle and no other options, I paid and left. I immediately contacted the customer service/complaints number. Finally I got in contact with the new manager (because the manager that I initially dealt with was no longer at this location) and a customer claim/refund form was filed on 08/12/2011.

We allowed the 6-8 weeks for processing and still had not heard anything. We have now been in contact with a new store manager, a service manager, and have contacted some regional guy who never returned our call. The two managers at the location are continually giving us the run around saying that they couldn't find it, that someone needs to approve it, that someone else didn't forward to the appropriate person, asking us for a copy of the claim 2 different times since it was filed, and we still have no resolution. We have contacted them weekly and even more often sometimes over the last three months to resolve this. Still, as of today, 01/12/2012, we are getting the run around. We will continue to be in contact with them and have filed complaints with every consumer reporting agency and outlet that we have access to and will continue to until this is resolved.

On December 29 I got a flat tire on the passenger side of my 2002 Lexus SC 430. With no spare tire I had my vehicle towed to the NTB closest to my place of employment in Woburn, MA. The manager suggested that I replace both front tires since they both should match. I agreed and allowed him to do the job and purchased two new front tires. I picked up my vehicle that evening and the first problem I had was the service advisor claimed to have had a problem with my key. Says it opened up and he snapped it back together. I took the key and when I put it in the ignition it disintegrated in my hand, the plastic casing was broken in several places. Lexus wanted $320 to replace it.

When I went back to NTB they took my transponder and had it put in an aftermarket shell and returned it to me. I then left for home. The following day the new tire on the driver's side was low and we thought maybe they just didn't put enough air in it, so they added some air but didn't take a chance and drove our other vehicle. This went on a few days until my husband removed the wheel to take a look and see why it kept losing air. He didn't find anything in the tire, so he sprayed water around the bead and found air leaking from there. I then took the wheel back to NTB and asked them to remount the tire on the rim figuring it just wasn't mounted properly.

The manager called me later that to tell me the problem was that the rim had a hairline crack in it and that was why the air was leaking out. Now, my problem with that is why did I not have problem with that wheel before they put the new tire now? Because, remember, when my car was first towed in the flat tire was on the passenger side, the driver side was changed solely to match the side that needed replacement. He tried to tell me the problem existed prior to them working on the car. I find that impossible.

I called customer service on Thursday, January 7 after leaving NTB with my flat tire and cracked rim and explained my story. They were very sympathetic and said someone would be in touch with me within 48 hours. I called them back on the 7th and talked to someone else who had me repeat my story and she couldn't understand why no one contacted me yet. It is now January 9th and I still have had no contact from anyone at NTB and my tire is still flat on my car in the driveway. It's obvious these people don't care a thing about what they do to people's cars.

I took my van into NTB store #508 by a scheduled appointment on 12/3/11 to have my oil changed and tires rotated accordingly per my contract. After the service, a few days later, I noticed the vehicle riding a bit unusual. Then on 12/11/11, I was riding along and noticed something wasn't right with the driver's front wheel. It sounded like hardware was moving around and it started making a loud roaring sound, none of which was the case prior to the tire rotation. I immediately drove to NTB explain the situation. A person was sent out to check to make sure my lugs were tight enough on my van. Upon the removal of my hub cap, the gentleman had this strange look on his face. He began to check one of the lugs to discover that it hadn't been tighten at all.

He then apologized and said "I'm sorry, but you'll need to pull the vehicle inside". I asked why and what was wrong. He responded, "this tire needs to be taken off and re-installed". I asked, "why is there a problem with the tire?". He was reluctant to tell me but did say "your tire was about to come completely off of the vehicle, you brought it in just in time thankfully". At this point, I'm very upset knowing that myself, my children and others have been in this unsafe vehicle. This could have been tragic.

Took in Toyota Avalon with 64K for radiator leak. They also soaked us for a new battery. They said was all set. After driving the car a mile, oil light went on and car went on fire. Piston destroyed, engine destroyed. This does not happen to Avalons w/ 64K miles. Nothing was ever wrong w/ the oil. They say they do a 22 point inspection, which when we brought it, it didn't need oil. It is obvious that when they flushed the radiator and put in battery, they mistakenly drained the oil, and now the car is useless. A top of the line Toyota, that had a radiator leak is not a giant paperweight after NTB got their hands on it. Now we have one car for our family. They do not want to take blame of course. Something needs to be done. All of these complaints seem like they are going unnoticed. NTB can't continue to destroy cars and not be held liable.

Brake job lasted less than 2 years. Brakes pulse when coming to a stop and brakes, in general, do not work properly.

On 9/13/2011, I took my Mercedes Benz SL500 to the above location to have an adjustment made on a defective rear tire. After the tire was replaced, the person who parked my car pulled up over the concrete parking barrier all the way to the front wheels causing damage to my front bumper. When Nick removed my car from the barrier, my bumper was scraped and cracked.

On July 16, our family was prepared to take a trip. We were moving our daughter, son-in-law and 2 small grandchildren from Dallas to College Station, TX, approximately a 7 hour round trip drive. My husband always checks the engine fluids and belts before we travel and, as always, in this case, all was well.

We did need 2 tires however, so we brought our van to NTB #720. When we arrived, I went inside (instead of being greeted at the car as is your policy!) and told Francisco we needed 2 new tires and we wanted the ones on sale. Oops those tires were not available. So we had to get the tires that were $30 more each!

While I was waiting for the tires to be mounted, Francisco called me to the counter and told me we needed $963 worth of repairs. One of these was a serpentine belt. I said no, no, no on this belt. Francisco kept harping that I really needed this belt and that it was so important to get it. Finally, I said OK. After considering it a few more minutes, I changed my mind. Francisco said "I've already ordered it so we have to put it on." Guess I was trapped then wasn't I?

We finally got out of the store 2 hours and $380 later. Driving home (about 3-4 miles from NTB), my temperature gauge went all the way to hot. We let it cool down and then took off for our trip. About 10 miles out of town, the gauge went all the way to hot and stayed there.

We pulled over and I called Francisco at NTB. He said he would be glad to take care of it and we got the van towed back to NTB. It took 2 hours to do that. Once we got back, Francisco, the mechanic and my husband all went to look under the hood. The radiator and overflow unit were totally empty! Plus we were told that there was oil in the radiator. We were shocked!

Francisco immediately started talking in a loud voice saying that there was no way his mechanics could've done anything to hurt the engine. And that there was no way they would look at it until Monday, which meant we would have to unload all of our luggage, take it home and forget about moving my family to their new home.

Francisco was very, very loud, rude and belittling to me and telling me that I did not know much about cars. I kept trying to talk to him, to try to figure out what we could do about the van and also thank him for towing the van for us. He continued talking very loud, interrupting me, etc. This was in front of the store, where there were several customers. I was crying hysterically. Francisco made no effort to calm me down or to get the situation under control. I told him that I would be calling NTB Corporate on Monday. He begged me not to, saying "I have no way to justify how or why I paid to have your van towed back to this shop!"

What? What is up with that? He told us that if we decided to take the van from the premises, we would have to sign a form stating that NTB was not responsible for anything that might happen to the van after we left. We had no choice. We had to leave, as we had a trip to make.

2 hours into our trip, the van began "missing" or hesitating. The speed went down from 70 to 55 and we were unable to go any faster for the rest of the trip. The next day, after checking into about 15 mechanics in a city we are totally not familiar with, we decided on one. We took the van there and explained what we had been through the previous day. We showed them the invoice and left the van in their care.

That was July 17, 2011. This is August 5, 2011. We still do not have the van back! On July 18, I called NTB customer service at 877-227-5682 and spoke with a very pleasant young man named Keith. I explained our issued and he told me I should hear back from George **, the area manager soon.

I then called the store back and told the manager, Chris **, that I had placed a complaint. He was not much nicer than Francisco. Chris also began berating me, telling me all the things I don't understand and how cars work. He also said that several of "the guys" were talking about me Monday morning when the store opened. How not professional is that!

Then he told me that he was the area manager and that he would be making the decision as to how things would be handled with me. He did offer to reimburse me for the serpentine belt and labor, but I declined.

On July 20, I called the customer service line back and spoke with another very nice young man by the name of Brandon. He apologized for the situation and said I should have received the call from Mr. ** by now. Brandon told me he would email the complaint to the account manager.

Mr. ** did contact me on July 24. Unfortunately, I could not pick up the phone. I did try to call him back on 7/25, 7/26, twice on 7/27, 8/1 and 8/5. Each time I got his voicemail. On August 5, I called NTB National at 877-227-5682 and spoke with Nikk, another very kind and professional employee. Apparently, the only thing NTB has going for them is their professional and kind customer service department. Nikk spoke to and sent my information right then to the account executive, who stated it would be addressed immediately. Nikk told me to call back no later than 48 hours later if I had not heard from anyone.

Guess what? I haven't heard yet. It was 72 hours plus since I spoke with Nikk. I called again, spoke with Robert, yes, yet another very kind customer service rep. Robert again apologized for the entire situation. He looked at my complaint and told me that the account executive (from 8/1) had instructed Mr. George ** to call me immediately. Robert told me to call back in 24 hours if I was not contacted.

Well, that brings us to today. I have not been contacted by anyone from this company. Today again, yes, once again I called customer service (kind of starting to like them, think perhaps they should be running the company) and spoke with Larissa. Told me she would again email the account executive and also let them know that I was filing a complaint.

So, to sum things up, our van is messed up. NTB has done nothing to help us. I don't believe NTB even cares what has happened to our van. I've been without a vehicle for 3 weeks. Could these NTB executives survive without a car? I found so many complaints about NTB and their sister companies online. I will let you know when we have a total cost for this mess. Right now we're out $380 for the tires, belt and labor, and around $75 for lodging and food. We'll go back to pick up the van next week and incur more charges. Thanks for this opportunity to express our issue.

My husband took my car to get an oil change. I have a Honda Accord which requires 5 W 20 oil they put 5W 30 oil in my car. I didn't realize it until the next day the receipt says 5W 30 I then called the store manager and he told me that they didn't have 5 W 20 in stock, but they told my husband that after they had put the oil in the car, The manager apologized and said to bring the car back and that he would have the recommended oil upon my or my husbands arrival

my husband took the car at 10:00 am and didn't leave until after 1:30 it doesn't take that long for an oil change and now my car idles at a stop light which it wasn't doing before the oil change I think it may have been damaged due to the wrong oil being put in my car. I need then to check my car out and to repair what may have been damaged by them putting the wrong oil in my car.

On Wednesday, April 6, 2011 at 7:00 am, I brought my 2001 Mazda Tribute to the NTB for an oil change. I was the first (and only visible) customer there. After 1-1/2 hour, the manager told me there was a problem with the drain plug. My response was to just make it work. After another 30 minutes, I was told the vehicle was ready, but there was still a problem. I was informed that an additional washer was added, and there could still be oil leaking. I asked if the plug was going to come out, and I was told no. I was told I need a new oil pan.

The technician obviously made a mistake and stripped the threads. Now I understand how this can happen. It's a steel plug and an aluminum pan. I've been working on cars and changing oil since I was 14. It's not rocket science, but mistakes do happen. But to make this kind of mistake and allow a customer to take the vehicle out of a shop, knowing there was a potential for a serious leak, is unacceptable.

When I was paying for the work, I said, "As long as it would only be a few drops of oil, I would take my vehicle to a competent mechanic to replace it." After 2 hours of waiting for what most shops do in 10 minutes, I just wanted to get going. A few hours of the vehicle sitting in my garage, I noticed a very large puddle of oil. I estimated about a quart had leaked out.

So now, I have a major problem, and it's 3:30 in the afternoon. I called the manager back, and he abruptly told me that it wasn't his fault and that he informed me I needed a new oil pan and there might be leaking. It's at this point that my blood pressure has now exploded. Yes, I hung up on him and called the national service number.

I then drove the vehicle to a garage and had a mechanic tap the pan and install a new oil plug. After an hour and $58, my vehicle was back to normal, and I returned home. This is what I would have expected from NTB in the first place. I then received a call from the Baltimore regional manager. I told him the story, and his response was rather defensive. His response was that he needed to talk this staff. I told him I was not going to pay for their mistake and wanted an address to submit the bill for the repair. He said he was not claiming liability for this yet.

I brought my truck to NTB to get my one flat tire repaired. NTB convinced me that they couldn't repair my tire, and that I was better off getting 4 new tires because I had uneven wear. I did notice that, and since I already had 35K miles on the truck I decided to go with 4 new tires. This was a 1-year-old (brand new in my eyes) pickup truck, $38K without a scratch on it. When I was walking back to the shop from UNO's, I noticed my truck being taken from the shop to the parking lot. The individual driving my truck, chirped (spun out) my brand new tires as he drove to the parking area. Being in a good mood I didn't say anything and shook it off.

After paying my $1000 bill, I went back to my truck to do a once over of the vehicle (because I always do so when it leaves a shop). It was dark, so I took out my headlamp and notice 3 issues with the truck. There was a scuff mark on the bumper that I couldn't rub out, there was a tiny dent on the hood (maybe from shutting the hood with a tool in hand), and a 2 inch dent with a black scuff mark on the rear quarter. I quickly went back to the office area and they came out to see the dents I saw.

First off they felt that this couldn't happen in their shop because they don't have anything with black on it. I even pointed out the fresh grease on the 2 inch dent. The manager and technician noticed this and agreed that they also saw it. They told me that they would contact the district manager the next day and get back to me. Obviously they didn't make any attempt to contact me, instead I called them. The manager wanted me to drive my vehicle all the way back to NH so he could take a picture of the dent. I complied and when I showed up, all he did was take a picture with a ** camera phone (which I could have easily done and sent to him, or even better sent him a digital photo).

Now a little angry, I left and called my insurance company. They told me to get an estimate, so I went to Duffy's Auto in Chelmsford, MA. The estimate for the damage was $400 or so. After months of contacting their insurance company and giving them my story, the claim came back denied (not surprised)bbut I asked why. The folks that I dealt with at NTB denied everything and told a completely different story than what really happened that night. They denied that I had a light to see the dent, they denied that we saw the fresh grease on the dent, and they denied that it could have even happened in their shop because the have nothing that's black inside their warehouse (hmm what about the tires, what color are they usually).

So instead of taking it to small claims court, I just figured Karma would do its trick to the technician(s) that messed up my brand new truck. They're useless individuals that make $8 an hour and don't care about their work or your car. I wouldn't suggest anyone go there for any reason in the future.

I took my truck in for a simple oil change and tire rotation at NTB, formally Tires Plus, in Blaine. It should have been a simple job, but they left grease marks on the seat and the console of the truck and hub caps were not put on all the way. The next day, the truck has leaking oil on the driveway, never has it leaked before this oil change. I returned the truck to NTB and they told me that a different seal is now leaking and that it was not properly wiped down after the oil change. They never checked the oil filter for a double seal or not being properly sealed. So instead of trying to fix the problem, let's just blame it on some other part and seals not working all of a sudden. NTB is new to Minnesota. They will not last long with that kind of service.

I purchased, and had battery installed on 8/4/2010. When I checked the oil on 8/12, I notice that the battery was not clamped down. The clamp was missing. I went back, and the guy told me that it wasn't there to begin with, if it was they would have clamped it down. This is simply not true. The clamp was there. He basically called me a liar, and said that he could sell me a new one.

His refusal to admit that, maybe they just forgot, was astounding. It ended in a stand off, my word against his. It was a no-win situation. In this case, I thought as a customer, I should have been given the benefit of the doubt. I know my car. It had the clamp on the battery when it went in. No problem, I just won't go back there, or recommend NTB to anyone. I will have to replace the clamp for $25.00 with a dealer. One positive note is that, I am appreciative that they did replace the battery right before closing, and were very friendly, and accommodating, but the following treatment was disheartening.

I am profoundly disappointed in the service I have received regarding my brakes from your store. We have been customers at your store for tires for over ten years, but I have never had brake work done. I must say that I deeply regret the decision to have my brake work done at your business as it has been highly unsatisfactory and I continue to have problems now almost ten months later!

You replaced my tires in October (October 31, 2009, Invoice # 33790649) and at the time told me my brakes were less than 10%. Given that I was leaving on a trip, I authorized you to go ahead and replace the pads and adjust the rotors accordingly. When I picked up the car, there was a distinct rattle from the right back tire and I brought it back immediately for inspection. The mechanic told me it was my undercarriage (absurd). I understand now it was a brake shoe clip that was loose.

The rattle escalated again as I drove away and then abruptly stopped. The cost of my tires and brakes was $1350.62. Within a month of the brake job, I detected an irregularity or unevenness when braking. It was subtle, a sense that the braking was not smooth. This progressed steadily and I brought the car back to you in April (April 24, 2010; Invoice #38453517). You told me that perhaps the pads had not worn well and might have been defective. You did the replacement of the pads yourself and there was no additional charge. There was no mention of any problems with the brakes other than the pads had worn unevenly.

Within 3 to 4 weeks, the sense of uneven breaking returned. I came back again on July 30th (July 30, 2010; Invoice #41243132) and this time I was told that all my rotors had warped. I can understand perhaps one -- but all? Clearly this was a result of mistakes made when smoothing the surfaces for the replacement brake pads, but no admission of this mistake was made. That cost was $406.06.

Now it is August 9th and while driving to work, my car began to make a similar metal on metal sound like it did when the brakes were first done in October. I came back and the mechanic drove in the car with me to listen. This time I am told that my parking brake is "shot" and must be replaced. The estimate I receive is for the part ($35.00) and the labor will be waived. Given that we live in Illinois and the use of my parking brake is minimal at best, I cannot understand how it could be "shot" on a 3 year old car. I have to assume that the parking brake was not adjusted with the brake job and this is one more complication of the overall inferior service.

I clearly made a mistake in allowing your mechanics to do my brakes and I have paid for it substantially. I will never make this mistake again and will do my best to warn others that NTB is not a place to have brake services done. Please know that a copy of my letter will go to Angie's List, The Better Business Bureau, and Consumeraffairs.com. I now understand the numbers of complaints lodged against NTB that I've discovered on the Internet. I do request that I please receive a full refund for my brake job, rotor repair and parking brakes repair." Four trips to the NTB store, close to $2000 in bills. Major inconvenience in that I have missed work or been late for work.

On May 12th, 2010 I drove my 1994 Jeep Grand Cherokee Limited to NTB from a Firestone Service Center less than a quarter mile away. Firestone was not able to fix it and so we spoke to a gentleman named Leon (Service Advisor) about the problem. As always I inspect my vehicle for damage prior to dropping off and picking up my vehicles from past problems. So we left it there and we were told by Leon that he would get back to us later that night or before 12pm on the 13th of May 2010. I waited to around 130pm the next day and still did not hear back. I called back and spoke to Leon again. He stated they have not found anything and he would get back to me. I waited and waited and finally called back the next day.

At this point the next person I spoke to was Joe. I am not sure what his position is there. I told him that I have to keep calling because no one is letting me know what is going on. He apologizes and seems like a good guy. So he tells me he will look into it and let me know whats happening. Joe finally calls me back and tells me they have been working on it and they believe it has something to do with the alarm system. That was it till later on. I received another call and was told by Joe that there was a problem getting the car started now. So I told Joe I would come up to see if I could get it started because we do not use the remote for the alarm. My father and I get up there and the locks do not lock and the engine won't start. Pretty disappointed at this point I told Joe the locks would not lock and the engine won't start as it did when I drove it there. Joe stated something may not be hooked up right now. So my father and I leave and I wait for another call. Finally I get a call from Joe again. They are replacing all kinds of parts to see what the problem is. Nothing seems to fix it. Crankshaft sensor replaced because it went out.

Finally that next week Joe says they have exhausted everything to fix it. So my father and I go up to the Jeep Service Center in Tysons, VA and speak to (Tyson) 703-***-**** he we tell the problem and he states to go ahead and have it towed up here today so they can take a look at it. We go back to NTB and find Joe and tell him we will go ahead and take it off his hands and give Jeep a try. So we go take a look at the Jeep and I immediately notice a dent on the front left drivers side fender. They had backed the car into the bay so the front was visible. I asked Joe how this happened. He said what? I stated the damage to the fender. He had a blank look on his face because maybe he didn't know. But the fact is it was not there before. So I immediately started to inspect the rest of the vehicle. I then noticed the right passenger side inner fender was scratched severely. I have pictures. They asked the man who worked on the car if he knew how this happened. I already knew the answer before it came out of his mouth..."No."

So my father and I argued about this for awhile. The damage was brand new. I took pics because we live close and it rained very heavy that week and noticed my Jeep sitting outside all day. These points would have rusted by then because it was down to the metal. Not even and indication that water was on it. It was new damage they caused. So Joe said he would contact his insurance (Gallagher Bassett Services). At that point I told Joe that I would not take my Jeep til I heard what they plan on doing with it. Jeep did not want it because NTB might say they did it. Finally I heard from a man named "Mark" from Gallagher who asked me what happened. I told him and he said he would get back to me. Still nothing. So I called to see what was going at NTB and Joe told me they insurance guy would come by this week and look at it. He finally came by per Mark on May 28th to look at it. Mark said he would call me back the next week. He never did. I called back on the 26th and I asked what is going on. He said he sent it out and he would call me back. Still no call.

Car has now been there since May 12th 2010. Finally on 06/09/2010 I had to call Gallagher Bassett (954-***-****) and ask for a Marks supervisor (Larry)at ext 316. I was told he was on the phone and could not speak. I said I would call back the next day 06/10/2010. I called back around 1215pm on the 10th and his voice mail stated he would not be in the office till 06/14/2010. If I needed to speak to someone I could contact Richard at ext. 311. So I did. I contacted Richard and told him my problem. He looked up the file and said that the claim had been denied earlier. I said why didn't someone call me? He did not know. He stated NTB says they did not do it. I said that is it? He apologized and said we are their client and we have to go by what NTB says. I was angry. I thanked him and hungup........ May 12th, 2010 I drove my car with working locks, engine running and no damage. 06/10/2010 broken locks, engine won't start and damaged front fenders.

They lost the wheel cap and for 3 weeks they gave me the runaround. I went and visited the shop 5 times. The manager was not there and they refereed me to the manager! Please help.

I took my car in for an oil change. While they were doing it, the tech pulled the dip stick tube out of the motor when my wife and I were told this over the phone. Walter said they are not responsible for this.

The Car Make/Model is 1998 BMW 528i. Original issue was an overheating issue due to a broken collar on the original radiator. NTB replaced the radiator, belts, hoses and released the vehicle in good shape. According to the shop, no further damages were caused from the overheating and loss of fluids. Note that according to independent mechanic, anytime an overheating issue arises, vehicles should be pressure tested to ensure no internal problems were caused. If this is the case, these continual visits to the NTB would have proven that no prior issues were in place with the motor.

Continual issues from there on was out of temp gauge rising. Auto was brought back into the NTB shop no less than 5 times to check on the continual issue. Diagnosis on all the occasions was there was no issue and it must have been "air" in the lines. After the fourth visit, we drove the car 2 blocks away and extreme overheating resulted. Fluids then started coming out of the vehicle, both anti-freeze and oil this time (from the head gasket and oil pan).

We took the car back to NTB who then replaced cracked thermostat housing and once again released the car. After a few more blocks of driving, fluids escaped at extreme measures. We then proceeded to take the car to a different mechanic. Upon inspection of the vehicle, the selected mechanic found the car had a burned out fan clutch which was the underlying cause of the continual overheating issues all along. According to the independent mechanic, usual inspection of the fan clutch is a typical process to follow on any overheating issues.

The vehicle is now sitting in a mechanic's yard rendered useless with extensive damages due to negligence of the NTB staff. Car Value was $5,000, Radiator Repair Cost, $1,000 and Thermostat housing $250.

Owner of Toyota Corolla LE 2005 model. I was driving my car on 02/20/2010 at around 6.30 PM, suddenly my car dashboard showed low engine oil pressure light and then check engine light and engine started making weird noise. I pulled my vehicle to a adjacent parking lot and stopped my car immediately. I called my insurance company AAA and towed my vehicle to my Apt, as most of the mechanic shops were closed at that time. On 02/22/2010, I towed my vehicle to Toyota of Irving at 6.00 PM and told them my engine is making noise and about the lights on.

I went to NTB and told them I had done my car service from NTB on 10/17/2009 and got the following service done.

After I got my service done, a month later, I got Maint Red light on my dashboard and went back to NTB and spoke to Eric from NTB and he told me the technician forgot to reset the light and I need not worry he will be taking care of it on next oil change. I explained to Eric about check engine light and he came along with one of his technician to Toyota of Irving and analyzed my car and took picture of oil leaking all the way to rear and accepted that it was fault from their side and he is going to file a complaint with their insurance and will make sure NTB gives me a new engine and I need not worry. He gave me claim# 113569467 and told Insurance is going to take care from now on.

On 02/24/2010 I got a call from Mark ** from Gallagher Basset service, stating they are going to do investigation from their side and it going to take 1-2 weeks for the process to complete. He asked me to authorize the vehicle tear down as he is going to send some technician to take a look at my vehicle. I authorized my vehicle tear down and on 03/04/2010 a technician form Gallagher went and investigated my vehicle. On 03/12/2010, I got a call from Mark ** stating they have denied my claim and they feel its not a negligence of their client.

The technician removed all the cam caps and there are lightly scored. The camshafts journals are lightly scored. There is no discoloring to the camshaft journals or caps. There is no scoring or discoloring to the camshaft lobs or lifters. The technician removed all the rod caps and the #1, #2 and #4 rod bearings are scored. The #3 rod bearing has spun and is missing. There is no heat discoloring to the rod caps or rod journals of the crankshaft. The #2 and #4 rod bearings are pitted. There is a lot of metal in the oil pan. There is large metal pieces in the oil pick up screen, but the screen is not blocked. The oil pan has a new drain plug installed and is tight. The technician states there is no damage to the oil pan drain plug threads. There is no impact to the oil pan. The oil filter is not new and does not appear to be leaking. The oil filter is a PZ-21, yellow in color. There is no sludge seen. There is oil blow back from the engine to the muffler. The technician states there was no oil or drain plug when the vehicle came in but the inspector cannot verify

There is an isolated failure of the #3 rod bearing with subsequent damage to the engine from metal contamination. There is no heat discoloring to indicate a lack of lube condition. There is no verified failure of the oil pan drain plug at the time of this inspection Toyota gave me report which states the cause of engine failure Found drain plug missing and oil residue all the way to the rear. Car must have been at Highway speeds when plug came out. Installed plug and added oil. Engine is knocking bad due to starving it from oil after getting approved to tear engine down. Found #3 bearing failure from lack of oil. Also found cams and journals scared from lack of oil. When adjuster got here, we pulled car in and raised it oil was still dripping from rear rear struts. Evidence that it lost oil at highway speed due to drain plug coming out.

5. Also the report states "There is oil blow back from the engine to the muffler" which clearly states there was a leakage and the report don't say any other damage to car.

Based on this, it very difficult to believe the report that was presented to me and waiting for justice. Please help me as NTB is indulging in unethical business practice. Replacing a new engine is going to cost me huge sum of money which I can't afford in this tough economy. I look forward for your help.

On Wednesday, around 5:15 pm, on February 3, 2010, I took my car to the NTB in Annapolis, Maryland to buy two tires for my Toyota Camry. I spoke with James, the Service Manager. James took my information request for two tires. I told him that I wanted the two tires on the front of my Toyota Camry. He wrote the service request, asked me to sign the request, took my key to my Toyota Camry and told me that my car would be ready in two hours. At 5:30 pm, I left the NTB store and got in the car with my fiance. Before I left the NTB Parking lot, I called James to tell him that I had left the wheel lock in open section of the console of my Toyota Camry. He said okay and hung up the telephone.

At 7:30 pm, I called James to see if my car was ready, he stated that it was ready but they were checking the alignment of my car. I said "excuse me, I didn't ask for that service." He then asked me did I want the service I said "No". I then asked James again "Is my car ready?" He said "Yes." I said "thank you" and hung up the telephone. At 7:45 pm, I arrived at the NTB to pick up my car. Again, I spoke with James. He rang the final transaction of the tire purchase of $251, took my credit card information, asked me to sign the purchase receipt and I left the NTB.

At 9:30 pm, I arrived home for the night. I went to my trunk to get my groceries out of my car, and I found that someone at the NTB had gone through my personal items in my car. The trunk of my car was in such a disarray that I didn't know where to start with getting things in order. My groceries had been thrown in the back of the trunk along with a pair of shoes, I had a bottle of water and juice that I had opened and that had wasted on various items in the car. My groceries were damaged and had to be thrown out along with some other items.

I immediately call James and told him that someone at the NTB had gone through the trunk of my car and I asked him why had they done this and he said that they were looking for my wheel lock. I said "No, I called you, told you that the wheel lock was in the front open part of the console." He said that he wasn't sure. I asked him what he wasn't sure about, I didn't get an answer. I told him that I didn't give him or his staff permission to go through my trunk, nor did the receipt that I had signed authorizing payment and service for my Toyota Camry state such permission. I then hung up the phone and checked my car further.

I called him back and I told him that after going through my own car that there had been $50 missing from my trunk. He told me that he was working and did not have time to talk with me and that technically that he should not have answered the telephone because the store was closed. He offered to write me a check for the missing money, I became sarcastic and asked him did your staff take the money in form of a check, I told him that I would take whomever to court should this issue become an more in depth personal issue. He then ended the telephone call.

This morning, I went through my car again, cleaning up the mess that the tech had made and I also found the $50 bill. However, I noticed that the two new tires that I requested to be place on the front of the car had been placed on the back of my car. Now, I have two bad tires on the front (which isn't safe), two new tires on the rear of my car and NTB has two tires that were suppose to stay on my car.

I called this morning, spoke with the store manager and he stated that I should call him and make an appointment. To get the tires switched. What an inconvenience! All I wanted was two tires for the front of my car and instead I received disrespect of NTB employees going through my car, damaging my groceries, Christmas presents and other personal items. Not to mention the two new tires going to the rear of the car instead of the front of the car and now I have to make an appointment to get my items back because someone was not focus about the business of NTB but on what was in my trunk of my car. This was a violation of my privacy. I need a response to the issue as soon as possible!

I've never used NTB before. I took my vehicle in for an oil change. Afterwards, approximately 900 miles later, the service engine light started to come on and go off for a while, and then back on again. It shows no codes in the computer. After the oil change, the engine started to have a rattle when started after sitting for a while. Sounds like a dry start. This vehicle has never had so much as a tick in the engine until they changed the oil. I've always used Pennzoil 10W-30 since new. My concern, since this occurred right after they changed the oil, is the use of reclaimed and cleaned motor oil. I will never use NTB for any reason.

Upon arrival to store, salesperson took time to help me. Finally after I told him the tires I wanted, and the transaction was complete, he took my keys, including the key to the locks on my wheels. The technician pulled the car into the shop. After a few minutes, the salesperson comes to me and say that the key does not fit the locks on the wheels and asks me if there is another key. I told him that was the only key I had ever used for those locks.

He kept insisting that I had the wrong key. I told him the spare key was at home, that I could go get it and come back. He had the tech pull my car out of the shop. As I was about to leave the tech ran up to me to tell me that he got the key mixed up with another customers key. At this time I sensed trouble but I had already paid, so I decided to continue having the tires mounted. It was taking a very long time, then after the tech balanced the tires, and delivered the car to me, this is when the salesperson told me that one of the lugs had stripped and that if I came back the next day he would have a replacement lug for me. I thought this rather strange, and I never came back.

Less than a month later I approached a friend of mine, and asked if he would replace the brake pads on my car. He pointed out to me that the lug nuts were torqued so tight that they would not loosen, and two of them snapped, when he tried to loosen them. Because the rotors were worn, he suggested getting new rotors, and so I decided I wanted my car fixed by someone I could trust, and so I took the car to the dealership I had trusted in the past to fix my car. I told them of the problem NTB had caused me. After my car was fixed the mechanic told me two more lugs had snapped and had to be replaced, at a cost of $130.00, plus the cost of new lug nuts, which fit but were different from the other lug nuts in appearance.

My fuel pump went out a couple of months ago, had it towed to NTB. These so called "professionals" could not figure it out! After a week of changing & replacing many things under the hood, they thought it was "Timing Chain"! But eventually they ended up replacing the fuel pump which got the car running again, that cost me an arm & a leg! They said they practically had to "unscrew every screw" to see what's wrong with the car. When I went in to receive my car, they handed me a broken piece of seat belt & said "by the way, somehow we brokr your seat belt, but don't know what happened"!

About 10 days later, the engine died. I had it towed in to NTB. They told me there was not even a single drop of oil in the engine! They also told me they could not figure out why, since there was no sign of oil leakage. This 8-year old car had never any problems with leaking oil. As it turned out, they had drained the engine oil while investigating it, and forgot to fill it back in again. That's what caused the engine to go out. Please think twice before taking your car to this NTB for any service! This is a new location & apparently they can not find any qualified mechanics for hire. I got burned big time, dont let yourself be another victim of these charlatans!

National Tire and Battery did not tighten the lugnuts on my car and the tire came off while I was driving. NTB initially took full responsibility, but now is refusing to make ANY payment for damages to my vehicle due to their improper service.

The morning of 2/16 I had two year rear tires replaced on my 2005 Mercedes C230 at National Tire and Battery in Round Rock (along the I-35 frontage road). The car was driven out of the bay and I was given the keys. I paid almost $400 for the new tires. I got in my car and drove up the frontage road of I-35 towards Hester's Crossing. Typically, I would enter the ramp to get onto 45 (toll road), but did not since I am always cautious after work being done on my car. I noticed alot of vibrating by the time I got to the light and turned right onto Hester's Crossing. I traveled less than 1/4 mile on Hester's Crossing where the vibrating became increasingly worse. I decided to turn around and go back to NTB. While slowing down to the red light at Hester's Crossing and Rawhide I saw my rear, driver's side tire in my side mirror, wobbling. I pulled slowly to the curb where my tire then fell off of my car. The car fell on the tire and minimized the damage greatly (not to mention what kind of damage to car AND body if I had entered the highway). I called NTB and they sent the service rep who took care of my car over to where I was. They also sent a tow-truck to tow back to NTB. At NTB, Robert, the Store Manager, asked me what I wanted to have happen. I requested that my car be towed to Mercedes Georgetown, all repairs Mercedes have to perform will be covered, and that I am compensated for the tires and labor I had come in for in the first place. Robert agreed to this, and stated that the NTB corporate office supported taking care of any work done at the Mercedes dealership. Robert also vowed to reimburse me for my tires and work that had been done that morning. NTB had my car towed to Mercedes. NTB also told me that they fired the employees who worked on my car.

Mercedes worked on my car and on 2/17 called NTB with the bill of $1,500. Robert, at NTB, immediately argued that some of the work done at Mercedes was unnecessary, however he never did fully inspect my car, Robert also altered his statement in saying that he actually told me to have Mercedes call him so he could approve the repairs. Robert initially promised to make the wrong right. Robert called me and said he is refusing to make any payment to Mercedes or to me. I now have my car at the Mercedes dealership where it will not be released until someone makes a payment.

I had been an NTB customer (at the Round Rock) location for 8 years. I had them place a wrong size tire on my car before and continued to be a customer since I understand that people make mistakes. However, I am nothing but the victim here and all I want is for my car to be fixed to the way it was when I drove it in to NTB the morning of 2/16. I have tried to contact NTB corporate and was told I would receive a call back, but no response at this point. Of course I can elaborate on any details if need be.

Paid them to tune up my 2004 Tarsus and change o2 sensors. Never run right after that. Returned to NTB several times and nothing was resolved. Finally, took car to another facility. They discovered that only 5 out of 6 spark plugs were changed.(have keep the old plugs) Also, the new ones were not gapped correctly. They informed me that this caused the catalytic converter to be ruined. The new facility replaced the spark plugs and new catalyst convertor, cost around 1700.00.

Reported NTB into BBB and they have agreed to returned the money that I paid them, around 600.00 but will not pay for the catalyst converter that they destroyed. Now the manager, Jason, remembers telling me that he informed me about the Catalyst convertor being bad. He did not and also told me that miss firing plugs will not ruin a catalyst converter.

I am writing to file a compliant the NTB store located at Northwest Freeway, Houston, TX 77040. My husband and I own a 2006 F-150 (with relatively low mileage) that my husband regularly has serviced at the previous mentioned location. On December 15, 2008, my husband took his truck to have the oil changed and the vehicle serviced. The DAY AFTER my husband got his oil changed the check engine light came on and then went off. This happened a few times until this Saturday, January 17, 2009 when the check engine came on and then stayed on.

I took my husband's truck to a Ford dealership on January 19, 2009 to run a diagnostic check on the vehicle. We found out from the service department at the dealership that the air filter inside the vehicle fell apart and damaged the air filtration system in the truck. My husband had only driven 500 miles since the oil change on December 15, 2008 so its unusual that the air filter fell apart so quickly after the oil change when the air filter was supposed to have been checked in during the oil change as part of NTBs preventative maintenance check? according to its website. NTBs website also guarantees customer satisfaction with the products and services it provides. I do not feel that my expectations have been met at this time.

After diagnosing the problem on my husbands F-150, the Ford dealership said that we speak with NTB about the air filter and sharing the cost of the repairs. My husband went to the above mentioned location to talk about the problem with the location manager, L. Bahena on January 20, 2008, and he found out that the guy that had completed the last oil change on his truck had been fired. He was also never told by this individual that the air filter was damaged or needed to be replaced, but we started having problems the DAY AFTER the oil change. I believe that the former employee damage this air filter during his preventative maintenance check. I spoke with L. Bahena after I filed a formal compliant with NTB.

He told me there was nothing he could do about the damage since it was not NTBs air filter despite the fact the truck started having problems on December 16, 2008 the day after my husbands truck was serviced at his store location My husband and I paid the Ford service center $627.26 for the damage that was caused to his air filtration system. I think NTB should have to cover this cost since we did not have any problems with the truck prior to having it service at NTB.

On December 26, 2008 I took my wife's Buick to National Tire and Battery (NTB) to have a failed front control arm bushing replaced and an alignment done, since the replacement can change alignment settings. I have been repairing cars for over 30 years and know how to properly do it. I just did not feel like replacing the bushing because it was cold out and I was really busy with the holidays. NTB's labor price seemed reasonable. I specifically told the manager at NTB that the new bushing had to be installed in the same orientation (rotation) as the old and offered to let him borrow my GM Service Manual that has a warning about this with the installation procedure and diagram. He assured me that his mechanics do this job regularly and that it will be done right.

Saturday I get the car and after I get home I pull the wheel to check the work: The bushing was installed 90 degrees off! Everything else the mechanic loosened appeared to be installed correctly. Back to NTB. Spoke to the manager and he said they would correct their mistake. This time he asked for me to leave the shop manual! Pick up the car on Sunday the 28th, go home (3 miles) and check their work and although the bushing is installed correctly, this is what I find:

1. The steering stabalizer-to-control arm nut is finger tight (even with the end of its bolt) and there is about 2 inches of play because of this. Although it would come loose, it would not cause an accident. Just a lot of rattling and handling issues.

2. The cotter pin is missing from the suspension ball joint (control arm to steering knuckle) AND THE BALL JOINT NUT IS FINGER TIGHT, ready to fall off! This is a SERIOUS oversight that would lead to total failure of the lower wheel attachment, tearing the wheel from the car. Needless to say, this has the potential to cause loss of life, serious injury, and/or property damage if not corrected immediately.

3. The ABS harness was not fastened back to the control arm.

4.The left tie rod lock nut (used to lock the toe setting on the alignment)was completely loose as well.

Unbelievable! I buttoned up everything properly. I called the manager, told him what I found and informed him of the great liability his worker is causing his business and hopefully this may save someone else from a lot worse than what I experienced. His response: Well, he does good work, I do not understand how that could have happened. I will sternly discuss this with him tomorrow. I now will always take the extra time now to figure out how to perform a new job and just do it myself. It's not worth the hassle. I was also miffed that they charged $60 for the bushing that I could have bought at NAPA Auto Parts for $20. The loss of about five hours and a whole lot of aggravation, since I found and fixed myself the unacceptable work after driving three miles.

My husband, mother and I went to the NTB in Raymore, MO to have our driver side rear tire looked at. It had a very slow leak for going on 2 months and we finally got around to getting it fixed. My husband and I went inside while my mother stayed in the car. We told the guy at the counter that we needed the driver's rear tire looked at due to slow loss of air. He wrote down the info and I saw what he wrote, DR, for drivers side rear tire on the work order.

We gave the guy the keys so he could get the info he needed from the car. He came back in and was trying to sell us new tires because the tread was starting to get low. We politely told the guy no, there was still enough tread left and we weren't buying new tires that day. My mother came in after the guy had looked at the car and tire and we waited in the waiting room.

20 minutes later the guy wheeled our tire in and said we had something stuck in the sidewall and the tire wasn't fixable. It was a staple of some sorts and you could here the tire hissing from air loss. My husband told him to put the tire back on and that we would just go buy a used tire up the road because we didn't want one brand new tire and 3 almost wore out tires and we weren't ready to buy a whole new set that day. So the guy leaves and is rolling the tire thru the shop (we can see him thru the massive window in the waiting room)and that is when I realized that the tire he had taken off was the passenger rear and not the driver rear like he was instructed. They put the tire back on and the guy came in again and tried to sell us 4 new tires again.

We told the guy we weren't buying new tires 1. we couldn't afford them this week 2. the other tires still had some life left in them. So then the guy was trying to get us to apply for a credit card thru them. My husband said no for the tenth time and then questioned him on taking off the wrong tire. The guy claims he must have heard my husband wrong but I saw him right down "DR" on the work order and my mother who was sitting in the car when he came out to the parking lot to get the plate number and mileage said he looked at the drivers rear tire and not the passenger rear tire. He then offered to go look at the correct tire and my husband told him don't bother we would take it somewhere else.

I am absolutely convinced that they stuck this staple in my tire to sell us new tires. There was absolutely nothing wrong with this tire before I took my vehicle there. My husband checks the tire pressure weekly and this tire has never been low before and it was not low when we left our house or when we had pulled into their parking lot. I find it very suspect that I have a staple in the opposite tire that had the issues to begin with and the whole time this guy was trying to sell us new tires. Not only that, but the way the staple was stuck in there was very odd. The staple was flattened out and stuck right in the sidewall like a needle and it was nice and sparkly clean yet it was rainy and snowing and the roads are gross and grimy.

I was furious to begin with and the guy was like "whatever" when we questioned him on it and said "do you want new tires or not". We promptly left before I choked the guy. After we left we went to the business the next parking lot down and was inside for all of 10 minutes and when we came out the tire that had nothing wrong with it to begin with was half flat.

Now I have to replace a tire that was perfectly fine before hand @ $180 for 1 tire. I am outraged and will NEVER go there or any other NTB again. I called their hotline number and put a complaint in and am waiting for a response.

Let me start by saying we are very dissatisfied with NTB service. We purchased four new Yokohama tires on April 28, 2007 for our 2002 Chrysler mini van. At the price of $676.58. The van had 43,245 miles on it. On September 2, 2008 my wife started having trouble with one tire. She took it back to NTB and was kindly helped out by a service manager. After the third flat with the same tire, she asked if I would look at the tire. Upon my surprise there was a large bubble sticking out the side of the tire. I then took the tire back to NTB myself and was quickly told the tire needed replaced.

On September 20, 2008 we were charged $119.98 to replace a tire that only had 10,014 miles and that NTB had already been worked on three times. 53,259 miles on the vehicle. While changing the tire, the service person broke off one lug. I was then told by NTB that they had no lug that matched at that time and was asked if I could bring it back in a few days. What choice did I have, but to say, yes. My wife was the one that ended up going back again to NTB for what we thought would be a quick in and out. She had no idea what was coming next. NTB managed to break another lug and after an over three hour wait got the tire and wheel back on the van with lugs that DO NOT MATCH. To me it is almost like taking your vehicle in for engine repair and they use duck tape because they do not have the proper clamps.

NTB offered no compensation for their mess. We have lived in this area for over 30 years and know a lot of people here. At this point we would not recommend NTB to anyone we know. If there is nothing better than this that can be done, we are highly considering broadcasting this letter and pictures across the internet. Attached are pictures of the lugs replaced. We would have taken pictures of the tire if we knew there would be this much trouble. The problem began with a flat in the driveway which was an inconvenience, the second flat happened on Labor Day with five children in the vehicle on a busy street, the third flat happened on the way to taking my son to the doctors office when he was having difficulty breathing due to his asthma. This is not acceptable and not a good way to provide me with reliable transportation.

As was mentioned before, the first time I took the tire in to be fixed I was told that the tire needed a new stem put in that, that was the cause of the air leak. I took it back again and was told it was fixed. The third time I was told that they could see a repair and put in a new metal stem. On the final visit which I thought would be a quick trip the second lug nut that was broken had to be replaced and the guy came back with the wrong one which took additional time. I had to make arrangements at the last minute for my children to be picked up from school since I could not drive my car. I was told that the manager would keep looking for the correct replacement lugs for my car and contact me but that has not happened.

The store is TX NATL TIRE & BAT # 775, MANSFIELD TX STORE, **** 287 N

What can be done? We sent the above letter to NTB customer service almost a month ago and have received no reply

In May of 2008 I brought my 1999 Mazda 626 to National Tire and Battery (who is affiliated with TBC Corporation) to have front left and right axles replaced as well as the front right wheel bearing replaced. In June of 2008 I noticed a humming noise coming from somewhere in the front end of my car. After taking the vehicle to be looked at, the mechanic told me that my wheel bearing needed replaced. Since I just had it replaced a month prior at National Tire and Battery I took it back to them to have it looked at. They agreed that the bearing had already become faulty and they replaced it for free.

The following day when I picked the vehicle up I drove out of the parking lot and still heard the same noise so I took it back to the shop to inform them of the issue. This time they told me that they had to replace the bearing again, as well as order a hop? (which I now believe to be a hub?) assembly. They told me to bring my vehicle back on the following Monday to have this work done. On the way home my car entered a skid on the interstate and caused me to crash into the median dividers. After speaking with a mechanic I was informed that it was very possible that they wheel bearing was not packed correctly and it had locked up my front right wheel, causing the accident.

I informed National Tire and Batterys Corporate office of this via email. I was called the following day by Dave and told that they had turned over the issue to their insurance company Gallagher Bassett. Gallagher Bassett eventually sent out an appraiser to look at my vehicle. After waiting for a week, I was finally able to get in touch with Anita (an insurance adjuster for Gallagher Bassett). She informed me that the appraisers opinion is that the work done on my car by National Tire and Battery had nothing to do with my accident. I was not surprised because insurance companies are infamous for wrongly denying claims. I contacted National Tire and Battery Headquarters again to inform them of the decision made by their insurance company and express my displeasure with the decision. I was then contacted within an hour of sending the email by the District Manager of National Tire and Battery who only referred to himself as Tim. He told me to an auto body shop come to do an estimate on my vehicle.

So I thought great, they obviously know that their employees were negligent in sending me home with a car that they knew was not safe to drive. After getting the estimate and having it faxed over to Tim I was contacted by him the following Monday and told that they were standing behind their insurance company and not admitting any responsibility in the accident. Therefore, National Tire and Battery and Gallagher Bassett had wasted 3 weeks of my time, caused me to miss work to meet with their insurance appraiser and the local auto body shop to get estimates done, and I am still left with a totaled vehicle.

I hope that you consider this story before deciding to do business with National Tire and Battery. They obviously are not willing to admit fault when they are wrong, and fix their mistakes.

I had just hand washed my 2007 Audi A4 and noticed a furniture tack in my right rear passenger tire, in the tread side wall. I thought OK, I would take it to the local NTB and have the full size spare put on. They said they would not repair the tire as the puncture was in the so called side wall. Ok, put the spare on.

I left the car for 3 hours and when I returned my rear bumper had 4 indentations in it, as if the service person had backed my car into something! This was not noticed at the NTB location , but I did notice they had drug the spare tire over the bumper, getting the tire out, as it had smeared rubber marks on the bumper, which came off, upon further inspection, I found 4 dimples in the rear bumper, which were not there when I took the car in, I had just hand washed it and would have seen this on the car .

I called back and accused them of using a jack on the bumper and the service manager assured me that they were not that stupid and put the car on the lift. This sounded rational and the only thing I can think of is that they backed my car into something. 4 evenly spaced dimples in a fiberglass bumper!

When our tires were rotated and balanced on 5/5/08 by NTB, the service personnel put 3 of the 4 hubcaps back on the car incorrectly. Consequently over the next several weeks, unbeknown to us, the hubcaps were slowly splitting the valve stems.As a result, I had two flat tires on one day, with a third tire nearly flat. This occurred when I was on a trip, in a very rural area of TN. Not only was this an inconvenience, but if I had taken the interstate as usual, I could easily have had an accident resulting in physical injury.

The store manager apologized for the inconvenience, but I am infuriated that they messed up such a simple task as putting hubcaps on correctly. I wish I had double checked their work at the time of service, but didn't think I had to do so when I took my car to a national chain which specializes in this. I shudder to think about the quality of their work with more complex tasks. I have written the corporate office today and will be awaiting their response.

Bought 4 tires for my wife's Audi A-6 from Tire Rack sent to NTB in Columbia, MD. When my son returned with the car after the tires were put on they gouged are 4 wheels. The indentations were several inches long on all 4 wheels. When I called the manager asked to see the car. So after spending almost 3 hours initially, my son brought the car back a second time. These people must think we nothing else to do with our time.

The manager, T.J., said they were 'old scratches'. I explained that I wash the car every week and would have seen them. The gouges were right along the edge of each wheel. Given the curvature of the wheel and location of the fenders it's almost impossible in normal driving to gouge a wheel like that. But they stuck to their pathetic 'old scratches' excuse. I know most of these places have service problems but do yourself a big favor AND DO NOT EVER GIVE ANY OF YOUR BUSINESS TO NTB ANYWHERE. As cited above all four wheels are ruined and need to be replaced.

My son took his 2002 Corolla to NTB for an oil change prior to leaving for Colorado. After a few hours he returned to get his car. He paid the bill and went out to his car and left. Ten miles up the road, when he got on the freeway, the hood flew up at highway speeds and broke his windshield.

When the hood flew up, it broke his windshield and bent the hood badly. It would not close, so he used bungee cords to hold it down so he could continue the trip. When he got to Amarillo 700 miles later, the engine was overheating. He checked the oil, and it did not register on the dip stick. He put three quarts of oil in it and continued on. I later had to have the main bearings and rod bearings replaced at my expense, even though the car had less than 60K miles on it. NTB sent a replacement hood over to a local body shop, and we had it installed.

A little over a year later the new hood came apart from the inner reinforcement frames and flew up again. Now the windshield is totally shattered, and the hood is again destroyed. It turns out that they installed an after market cheap-o hood, and it was glued together. The engine is now using oil like crazy, and the car is undriveable. NTB Mgr. Abner Rodriguez told me that they were turning it over to their insurance company and gave me two numbers to call about it. The claims adjusting company has no record of any such action.

About two years ago, I replaced a lousy set of tires on a great used Mazda Protege 5 with my favorite brand Michelin Exalto Pilots ($738.00 approximately). The deal was free rotation at 5,000 miles and a guarantee on the tires as well. Now I am a very low mileage driver so I did not have 5,000 miles on the tires until last November, 2007. I took the car in for the free rotation and brought along a complaint as well. Shortly after the new tires were put on, I started noticing a loss of air from one of the tires on a periodic basis. I thought at first it was just normal pressure loss from temperature changes, but it got to be almost once a week when I found the pressure down to 10 pounds in that particular tire. So I took it in for rotation and to have that tire checked and repaired. They told me afterwards that there was a lot of corrosion and dirt along the seal at the rim of the wheel and they cleaned it up and put the tire back on, as well as rotated the tires. I paid $23 and some cents for this and was told it was guaranteed.

Two weeks later I was back at NTB telling them that even though they rotated the tires I knew which position it had been rotated to because it was still giving me problems of losing 22 pounds of pressure per week and that they needed to fix it FOR FREE this time. Before they could get me in for the work, they put air in the tire and I had to tell the serviceman to give me the valve stem cap since he was going to forget to put it back on before sending me on my way. I returned later that afternoon for the repair and it was done for free and I was told it was guaranteed, but wouldn't you know it -- he forgot to put the valve stem cap back on the tire (didn't know this until a week later when I again had to add 22 pounds of air to the tire).

I have not gone back. I am disgusted. I would like to have this straightened out, but if they are actually damaging wheels/rims, perhaps they damaged mine. I have not run into anything that could have bent my rim.

I took my car to get new tires and have them balanced. They had an inexperienced kid working there and when he took my rims off he stripped the studs. They tried to tell me this had happened before. We had just changed the tire by hand the day before and it was fine. If indeed it was stripped they would not have been able to get the rim off the car. They took the rim off and put new tires on and and then they could not get the lugs to tighten up and made me pay to have new studs installed.

They knew they did it and due to have a young kid who obviously didn't know what he was doing. He used the air wrench and made it so tight they just stripped out immediately. They stripped my studs and I had to pay to replace all of them.

My son broke down in Ohio and was towed to the nearest repair shop which was National Tire and Battery at the above location. When the store opened a mechanic looked at the car and explained to my son what was wrong. He then called me and said the repair would cost $400.00+. I asked him to see if there was a retail store like Walmart, Sears etc near by. He said a Sears was across the street. I had him take his car across the street to Sears because I have a charge with that store.

Sears said the repair would take a few hours. NTB did not charge my son anything to look at his car, however when my son went to get his iPod from the center console in his car it was gone along with the charger that went with it.

I am not saying someone stole the iPod from NTB, but it was rather odd that the charger was missing along with his iPod after it was looked at from a mechanic from NTB. I don't know if someone would take advantage of him because he was young (18) and from another state (PA), or if his iPod simply turned up missing for no reason. I called the store on Tuesday morning, the 23rd, and spoke to Brad and asked if my son left his iPod AND charger in the store by mistake. He replied no. I left my name and phone number with him in case it turned up. It just seems coincidental that my son listened to his iPod on the way to Ohio and put it away in the center console when he broke down and when he went to get it again it was gone.

I took my husband's 99 Volkswagen in to get the tires checked because we got a bad shake when driving 55 mph or faster. Since we purchased the tires from them and had a warranty, we felt that it was only smart to do that....WRONG...WRONG...WRONG. I dropped the car off told them to check the tires and the alignment. They did the alignment on the car because that's what it needed even though they called telling me it needed brakes and rotors.

Anyway, I picked the car up and drove it back to work. The car started smoking, running hot, and leaking antifreeze. My husband calls the store back and tell them whats happening to the car and they say well we topped the antifreeze fluid off... WITHOUT OUR AUTHORIZATION. I took the car back the same day so that they could check it out and to speak with someone about what had happened. The service and store managers argue with me about it being a courtesy check and that I should be thankful.

I left the car at that store because it was running hot. The store manager tells me that the problem was that the thermostat housing went out. I went and purchased that part...that wasn't the right part. Then the service manager tells me that its another part. That part, which is called a flange, fixed the leaking problem but it didn't stop the car from running hot. I had to eventually drive the car to volkswagen while it was still running hot and the problem was that they put the wrong antifreeze in the car and that made the water pump go out. The antifreeze they put in the car was too thick for that type of car...The issue is still not resolved.

I took my car to NTB 9/24/05 to get my tires rotated but when I went to leave I noticed my car was damaged. The stainless steel fender well that I purchased from JC Whitney was smashed in on the drivers side. I went back in and talked to the manager who ensured me that he would replace the damaged wheel well ASAP.

I have been calling NTB since September regarding the damage and finally yesterday (1/6/06) I spoke with the manager regarding the issue. He tried to get me to order the parts with my credit card that he would later reimburse (yeah right!). I told the manager to order them and call me once the order was made. Today (1/7/06) I called him back asking if he ordered the parts which he replied, "yes, they said they would be in in 3-4 days." What I would like to know is why wasn't this done in September?

I went to NTB to have the oil changed in my 2002 Mazda Protege which had 65,200 miles. Later that afternoon I drove my car from St. Louis, MO headed to Chicago,IL. Once I was about 40 miles outside of Chicago simultaneously, my engine started making a loud noise, something fell from underneath the car, there was a lot of smoke, the check engine light and the oil light came on, and the car shut down.

I barely made it safely off the highway. The next day the car was towed to a mechanic who informed me that my oil drain plug from underneath the car was missing and there was oil spread all over the undercarriage of my car. My engine in my car is completely damaged and needs to be replaced. The mechanic also informed me that typically when and engine is replaced on a manual car, the clutch also needs to be replaced.

I took my 1989 Town Car in for a front end alignment and an oil change. I advised them that I usually go to the River Oaks shop because the last time I was in this shop they said it would be two hours and it was eight. The man assured me it would only be a couple of hours because they had three cars ahead of me. I asked to have an oil change, and the front end aligned because I heard a rubbing noise.

After waiting about three hours Jose came out and told me that I needed a new oil plug. Someone had put a universal plug in and it needed to be replaced. I told them that there was nothing wrong with the plug when I came in so it should not need to be replaced. He took me out into the shop where the mechanic said the part would not fit back in. Jose left and I talked with the mechanic. The mechanic told me that he had never seen anything like the plug that he removed and another mechanic had assisted him. He said that as he tried to unscrew it, it wouldn't come out so he pried it out with plyers. I went back in and told Jose what the mechanic said and told him there had to be a piece missing which was why it wouldn't fit. Jose went out into the shop. He came back about 15 minutes later and said "I got the piece out." After examining the part I told him there was still a piece missing that held the cross-anchor to the pin. Jose said, "There's a magnet in the bottom of the oil pan so it's not going to float around."

A few minutes later Jose presented me with a bill for over $200 in work necessary to perform the front end alignment. This work included replacement of the power steering gear box, the plastic cover which was now broken, replacement of gaskets, replacement of the oil pan, replacement of bushings front and back, replacement of wheel bearings. Jose said without the replacement of all these items the front end alignment could not be done. I told Jose I would pay for the bushings to be replaced because it was winter and I didn't feel like crawling around under the car in the cold. He then told me I would have to pay to replace the oil pan plug, only $5.00. I told Jose I had no choice but to replace the plug but it was not damaged when I came into the shop. I went back into the waiting room.

Two hours later Jose presented me with a bill for $384.75 in parts and labor. That $5.00 oil plug somehow became a $14.99 oil plug. He also showed me the read out from the alignment machine. It show my car to be in the red zone in three locations. When I asked the mechanic why it was not in spec the mechanic stated he did not have the tools to do that adjustment. When I left the shop my car had a horrible dragging, scraping noise as though the left caliper was frozen. Three days later, November 26th, I left my house at 10:00 a.m. to attend a funeral. I made it two blocks from my house when the scraping noise became a very loud grinding of metal on metal and then a big crash, grind and scrape on the left side.

I looked out my side view mirror just in time to see my rear driver's side tire fly about 15 feet into the air and sail over the top of a car and land in someone's yard just missing their basement window. The grinding scrape I heard was my car traveling the half block to the corner on the rear brake drum, which promptly fell off. I appears that NTB forgot to put all the wheel nuts on and forgot to tighten the ones they did put on. Fortunately for me I had not driven the car on the expressway more than once since leaving their shop. It cost me $25.00 and the help of a few nice guys in the neighborhood who saw it happen.

NTB has been the place for me to get my car aligned since 1992. This shop was originally an excellent place to have work done with expert mechanics on duty. My last two visits have shown me that the Southwest Highway shop has no experience in doing the job nor do the clerks comprehend English. I will give NTB one more try at the River Oaks shop but if it fails......it's over for NTB. In the meantime I will need to take my car to a mechanic to try and have the piece of metal left in the oil pan removed and check to see what other things they forgot to put back or broke off.

I purchased windshield wipers on July 26, 2005, for my 2002 Honda Civic. While they were being installed, the serviceman dropped the wiper blade on my windshield. As a result, there was a small bullet hole at the bottom of the windshield which quickly started to spread when I drove away. I immediately came back to the store and reported it to the manager, John. He said that he would have to do some checking as to how they would go about replacing my windshield. After several phone calls that have gone unreturned and a letter that was sent dated 9/15/05 I still have received no response.

I went to NTB for a new battery. While they were testing my old battery I noticed the Technician hit my fender 3 times with one of the tester cables and clamp. I didn't say anything, not wanting to create a scene but thinking how careless he was with my car. My battery was bad so I went inside to pay and when I came back out my hood was down so I got in and drove home.

When I got out of my car I immediately noticed a dime size chip in my paint, on the hood directly above the battery. My car is in immaculate condition and I had just washed it 48 hours earlier so I know the chip was not there before. It was after store hours so I called the Manager, Mike Williams, the next morning. He went to my work to look at the chip. He kept insisting that they could not have possibly have caused the damage he kept trying to trip me up into saying the damage was already on my car or I couldn't prove it wasn't. He also said that he thought it was a bad place in my paint.

After threatening him with small claims court he told me to get an estimate. I got 2, $367 and $364. I ask one of the body shops if it was a bad place in the paint. They said no and wrote that on his estimate. Mike called me and said that he would only pay half of the damage. I said that was unacceptable. They didn't just halfway damage my car. I then called the NTB district Manager, Todd Williams. He kept asking me why I didn't tell someone about the cables hitting my car, implying it didn't happen. I told him that's not when the damage occured and that I thought what happened was the Technician closed my hood with a wrench in his hand. He said he'd have to back his managers decision.

I told him I'd go higher up in his company and if that didn't help I'd have to take them to small claims court. He said then he'd have to get his corporate lawyers involved. I then spent the next 5 or 6 hours contacting numerous Sears "customer no service" reps. Each person played the same broken record. "We can not overrule a district manager". I began pleasant but after hearing that for the 5 or 6th time I did get irate, this was so frustrating. I tried repeatedly to reach someone higher in the company but I was not able to get any farther.

I finally gave up. I called Todd Williams and left a message on his answering machine. I said that he already knew during our previous conversation the Sears company policy is not to overrule a district manager and that my heart said to file a small claims action against them. My brain said however that I'd never beat a corporate lawyer and that I'd miss a day's work, I lose and get nothing plus I'd have to pay a $50 filing fee. I told him I was forced to take half. He sent me a check for $184.

I feel like NTB stole $183 from me. I never imagined that a company with the reputation of Sears would treat someone like that.

Lawyers are not allowed in Small Claims Court in most states. We think Greg should have gone for it, since he feels strongly about it.

I dropped off my 1996 Jeep Cherokee Sport to have front brakes installed at NTB. When I picked up my vehicle 9 hours later the front driver's side door had been broken from the hinge that holds it to the vehicle. The entire door was out of line, hung about 4 inches lower, and would not shut without being physically hoisted up and moved into place. What is very disturbing about this is the fact that NO ONE in that establishment brought it to my attention. I was left to retrieve my vehicle and not given an explanation of the obvious damages that I found when I opened the door to my Jeep.

When I spoke to the assistant manager, Michael Brobston, he could not explain what happened, however, tried to say that it "rusted off". A gentleman named Steve stated that the door was fine when it was brought in to be serviced. The assistant manager then spent about 30 minutes consulting with his workers in the employee office. During that time a gentleman named George stated that "we made a mistake - mistakes happen, human error can happen." Which I realize. But I am reiterating the point made above that this "mistake" was not brought to my attention when I walked in to pick up my vehicle.

When the assistant manager finally did come out to speak to me, he gave me the name of an auto body shop (Grand Prix) to take my vehicle to, and that they would weld the door back on and NTB would cover the expenses. I did receive excellent service from a woman named Kim Taylor. She assessed the vehicle and stated that it is a fresh break and because the damage to the door was so great, she would not just weld it back into place. She stated that the door as well as the front panel needed to be removed and evaluated for other damages that were not visible. In addition, she deemed the vehicle unsafe to drive.

She explained that because of the damages that were obviously done at NTB, if I were to get into an accident in this vehicle I would not be able to get out of the driver's side safely. This was a Thursday evening and I would need a vehicle the next day.

Attached to Grand Prix is a Thrifty rental, therefore, I, at her recommendation, rented another SUV, since I am entitled to drive the same type of vehicle I am accustomed to driving. She then called Mr. Brobston, the assistant manager at NTB, to give him the estimate. He refused to authorize the payment. I then called and spoke to him myself. He stated that he did not know that the damages were going to run up to $600.00, and did not know that I would need a rental vehicle, and he could not authorize it. I explained to him that the vehicle is unsafe to drive. He stated once again that he could not authorize payment and that I would have to speak to Pete, the store manager the next day.

I told him that I wanted my vehicle in the same condition it was in when I left it with him at 9:00 that morning, and that he is obligated to return it to me in that condition, and reiterated the fact that the vehicle is a safety hazard at this point. It was then that he said, "I guess I'll have to authorize it, then." The next day I stopped in NTB once again to speak with the store manager. He stated that he could not believe that the damages happened there, (even though they had my vehicle for a total of 9 hours that day and it was fine when I dropped it off with them), and that if he would have been there when I picked it up, he would have referred me to someone to get it fixed and sent me on my way.

He stated that people bring junk there all the time, and try to blame them for what he called over-use of a vehicle. And stated the fact that it is an older vehicle since it's a '96 Jeep. He said that he has seen doors fall off all the time from being opened and closed too many times - which I really find hard to believe since that is what a door is supposed to do. In addition, he asked why I rented a vehicle from Thrifty since the company has a contract with Enterprise and that I am now costing him another $65 a day to rent an SUV. We then discussed payment for all of this, and wanted me to sign a release form once everything was taken care of.

What I am most frustrated and angry about is the negligent manner in which I and my personal property were treated. I was treated as if I had purposefully victimized their business and cost them $600.00. At this point the cost of the repair to the door has not been paid for, nor has the cost of the vehicle rental. Although the manager said that he would cover the expenses, I am very skeptical that he is going to keep his word. In addition, I do not feel that I should sign a release form.

If the repairs are not made, Tricia should sue the store in Small Claims Court. If the repairs are made and she is reimbursed for the rental vehicle, it is only fair and reasonable thta she sign a release form.

I took my truck there to get its front brakes and rotors fixed ... which they did. However when I got into my truck, I discovered that they also tried to "fix" my stereo. Failing to get it out completely, they left it hanging from the console since they couldn't get it back in either. As for the brakes, I have to go somewhere else to check on them since they have been squealing non-stop since I left the place.

The idea that someone tried to steal my stereo is very damaging to my trust factor.

I purchased 2 batteries for my 98 Dodge 3500 equipped with the Cummins turbo diesel, manual transmission and dual rear wheels. The batteries themselves I have no problem with, however the service person who installed the batteries was doing a great job of hot-rodding my truck both on the way into the garage and more so on the way out.

He "dumped" the clutch twice inside the garage, spinning tires both times, once in reverse and then again in 1st. got out of the garage, turned the corner of the building, revved the engine and dumped the clutch again out on the pavement in 2nd gear, spinning the rear wheels again, drove excessively fast to the front of the building, slid to a stop, then jumped out of the truck pumping his fist like he was climbing out of a race car in victory lane. He saw me at that time a told me what an "awesome truck" I had.

At that point I asked him if he drove everyone's vehicle like that and all the suddenly his attitude changed, he started apologizing, saying how he just got carried away, etc. I talked to his manager about how the guy was driving my truck explaining to him that you don't dump the clutch on a diesel with duel rear wheels and a limited slip rear end, the motor has more than enough torque to tear the drive train right out of the truck. Anyway, he seemed uninterested, so I left.

Later when I looked under the hood, first thing I noticed was the poor workmanship; the battery terminal clamps were all banged up from being hammered on and pried on with a screw driver, probably from removing them from the old batteries. You would think they would have the puller to do the job right, since that is their business. I'm an equipment technician in the semiconductor industry and know a little bit about tools and working on machines. I can tell you I will never go back to NTW again. Overall, very poor professionalism and workmanship.

My parents took their 91 Ford Taurus Wagon to get brakes replaced. They were told that it will be done in two days. Four days go by and they finally call up to tell us that they broke a strut or bar or something and had to take to a nearby gas station to get it fixed because they couldn't do it themselves.

They reported that the job cost them $700. However, on their way back driving our Taurus, the car supposedly had a transmission breakdown. Now, the car was immobile at their parking lot. They refused to address the situation. They blamed the towing company saying that one mechanic saw the towing company drop the car on its way out. However, did not redress the situation with the towing company. The car's fair market value is $500-$1000. The cost to replace the transmission is $1100. The car's transmission was replaced 3 years ago.

NTB basically took our car, broke the suspension, and then broke the transmission and now refuses to pay up or do anything to redress the situation, blaming the car itself was old anyhow and was gonna break down anyhow. We were having no problem with the transmission or the engine.

Seung's family should sue the NTB store in Small Claims Court.

I purchased a new Dodge 3500 Duel pickup on July 4,2001. That evening I noticed some sidewall damage in the Michellin tire on the rear of the truck. The Dodge dealer said the tires are under Michelin warranty and gave me the name of some dealers. I went to NTB and two sales/service men looked at the tire and stated it was a factory defect and NOT to DRIVE as the side wall could blow. They did not have a tire so they offered to put the spare on, for $21.80, and order me a tire. The work order was written and I signed it.

The NTB associate that took the order and was going to move my truck to the service bay did not speak English, as I tried to explain the extra width of the truck. I then went inside and called Michelin to get a warranty authorization for the dealer. One of the assistant managers then came to see me with a bag of my truck parts. The idiot tried to go between a semi and a parked car and wrecked my truck. Damage to the cab, bed and fender to the estimate of $3815.00. They called the insurance and gave me a rental to drive but I do not feel this is gong to satisfy me. The truck was 48 hours old and 240 miles on it. I would not recommend this company or its parent Sears to repair a bicycle.

I took my 1993 S-10 truck in to NTB on Friday, June 1, 2001, to have four new tires and alignment completed. I arrived at 1:00 p.m. I was told that If I could leave the truck at 1:30, I could have it back by 3:30. I went to my home, which is approximately 3 miles away from this store, and had my wife follow me back to NTB. I dropped off my truck with the understanding that it would be ready by 3:30 that day. I returned to NTB at approximately 4:15, expecting the truck to be completed. It was on the alignment rack, and I was told that the technician was having difficulty aligning the front-end of my truck.

I waited until 5:30, when they finally told me it was completed. I paid the bill in full and went to my truck to find the spare tire in the bed of the truck, not under the bed in the carriage. I asked the man I was dealing with if he or someone would please put the spare tire back under the bed in the appropriate place. He said he would, but he came to me and asked what tool was needed to get the carriage down. I told him that he needed to use a tire iron. He told me that he did not know what that was and that his shop there did not have one. Frustrated, I told him to just leave the tire in the bed and I would take care of it when I got home.

I left NTB and traveled home (which only took 5 minutes). When I parked my truck in my garage, I smelled engine oil burning. I opened the hood and looked to see oil pouring out of the oil pressure switch, which is located right next to the oil filter, which is in close proximity to the alignment shims that were installed by NTB. I noticed that the oil pressure switch had been broken off, and this is where the oil was coming out from. I checked my oil to see how much had drained out, and fortunately I had enough to turn around and go directly back to NTB.

I confronted the man whom I had been dealing with and showed him exactly what had happened. The technician even confessed and said that he had broken it while changing the alignment shims. They agreed to replace the switch/sensor and to replace the oil that was lost. I was able to retrieve my truck on Saturday morning, June 2, around 9:00 a.m.

My complaint is this...If I had lived any further away from NTB than 3 miles, my engine would have seized because of the oil pouring out. This technician knew that he had broken the sensor, but neglected to tell me. I also have a problem with this particular store because they don't have appropriate tools available to complete jobs that are assigned. I consider myself fortunate this time, but I will never be taking any vehicles back to NTB!

I have a 1996 Subaru Impreza and I purchased four new tires in 1999. In the last six months I have noticed that the ALL-WHEEL DRIVE is behaving very strange in first gear on tight corners. The car jerks and feels as if it's going to stall. The tires sound like they are on loose gravel.

I was on a trip to Michigan and stopped at a Subaru dealership outside Pittsburg and explained the problem. The service technician took a look at the tires and pointed out to me that NTB had installed TWO different size tires on my Subaru (P195 60's on the front and P195 65's on the back) and that my all-wheel drive clutch assembly was damaged. This was a direct result of the wrong size tires causing the all-wheel drive mechanism to wear down and eventually fail.

I contacted NTB and demanded 4 new tires. NTB gave me four new tires. I told NTB that I have to take the car to a Subaru dealership for an estimate on the repairs. The rough estimate is around $1500. I am going to find out if NTB will cover the damages.P.S. NTB also improperly attatched the wheel covers to the rims and I lost three of them on the trip to Michigan.

I have a 1993 300zx that needed a new battery. The car is in pristine condition and is garaged during the winter. I took my car to NTB on a Saturday for a simple battery change. Upon completion of the work, the NTB tech drove my car's bumper over a curb, scratching and damaging the underside of the bumper. Additionally, my stereo amplifier magically stopped working after the work had been done. Upon questioning the manager about the bumper damage they said they would fix it. As far as the stereo equipment, they don't guarantee not damaging aftermarket items. Additionally I spoke to the stores general manager, and he assured me it wouldn't be a problem.

The color of the car is pearl, and needless to say it's extremely difficult to match. However, I took it to a reputable shop for repairs and they said they could do the work without any problem. Mr. Blum who assured me this wouldn't be a problem, now refuses to pay for the damages, and claims the estimate is too much.

If NTB does not voluntarily pay up, Travis and Evan's next stop should be Small Claims Court.

Took my car in to buy 4 new tires on 2/27/2001. After getting the total price from the clerk, I asked to see the price breakdown. After review, I told the clerk that I didn't want the road hazard insurance or the front end alignment (since I just had that done 3 months before). I then questioned him on why the valve stems always have to be changed since the stems are in the rim. He got a little irritated with me for asking about everything. After the price was settled he told me it would take about 45 minutes to an hour to change the tires. I left and came back about 30 minutes later.

The clerk told me that 2 wheel studs had been broken off the passenger side front wheel because whoever put the tire on last cross-threaded the nut. I said I was last person to put the wheel on and that being a 50-year-old man with a double hernia, that there was no way I could have cross-threaded the nuts and then tightened them all the way down. He wouldn't budge from his story. He said they could replace them for $50 labor and cost of studs and nuts. I told him to go ahead and change them even though I felt I was being ripped off. They didn't have the studs but said they would order them. By then I had had it and said I'd get the parts myself.

I had to go the the Dodge dealership to get the studs and nuts (driving with on 3 on the rim). NTB then would not make an appointment for me and said I had to come in take my turn. I feel that because I refused some of the services and asked questions about the billing, that NTB broke the studs intentionally. Coincidentally, the cost of replacing the studs was the same as the services that I refused.

I went in around 11:30 am to purchase a set of tires and an alignment (front end) and was told my 1985 Chevrolet Blazer would be ready around 3:00 pm. Patiently I waited and around 3:30 pm I enquired about how much longer it was going to be, that I have to go to work. The assistant mangager came out and said that two studs had been broken off because of them being mis-threaded (bull****) and told me it was going to be an extra $110.00.

She said "since there was no way of getting in touch with you, we had to wait." I hadn't left the place! I had been sitting in the waiting room this entire time! I was not pleased and raised enough Hell so that they said they would only charge me $25.00 and I would have it back in "just a little while".

Around 4:30 pm (already late for work) I enquired again and then was informed that they couldn't do an alignment because I needed parts in excess of $408.00. I went through the ceiling. I told them to forget it and let me have my car so I could go to work. Then they informed me that they still haven't gotten the parts (studs) needed to finish the job. They were supposed to have left and gotten them shortly after 3:00pm. I waited and finally after spending a good part of my day, and missing already 2/12 hours work I got my car back spending $208.33 cash. I ended up only getting two tires because the price quoted wasn't the cost of the tires they put on.

I missed work @$9.50 an hour (should of been an 8 hour shift), I spent more than I should have, I didn't get the "front end alignment" needed, and was really stressed out to the point of almost having an accident on the way home.

I went to NTB's Inishmore Lane store in Columbus for the first time about 6 weeks ago. I went there to get a set of tires changed on my 99 Lexus GS 400. All I wanted them to do was to break down a set of tires and wheels, and put the factory set back on the car.

When I went to pick up my vehicle, I saw the front end was smashed into the curb. The front end ended up having about $600 worth of damage to it, not to mention they didn't tell me about it. When I brought it to their attention, they said they would fix it, and they then told me that one of my tires had to be replaced because they poked a hole in it. So NTB paid to have the car fixed, and also gave me a new tire.

It was not a big deal and I thought, mistakes happen, so I decided I would try to give them some more business to make up for their loss. I went back today (May 26th) to get my new rims mounted and balanced. They said it would take about an hour, so I came back two hours later. When I arrived, I saw my car still had the factory wheels on it. when I went in to ask about it they told me once again that they had poked a hole in my tire. Now they say it will be two weeks before I can get another tire. After I just spent $200 getting my wheels express shipped so I would not have to wait.