National Tire & Battery Reviews

We experienced a flat tire while visiting New Orleans. Thank goodness the store is open on Sundays. The staff was great, especially Keisha; she has excellent customer service skills. We didn't have a long wait and were able to get back on the road with confidence.

My wife and I are traveling with a travel trailer and had a tire go flat. We went to the National Tire & Battery in Harvey, Louisiana. He store at 2409 Manhattan Blvd had the tire that I needed. ** (I hope I got that right) made sure that it would be available the next day. I brought the flat tire in the next day and the crew there had us out of very quickly.

My husband and I blew a tire in a rental car and were stranded — frustrated, tired, and honestly, a bit scared. By chance, we were towed to NTB in Colonial Heights… and that’s where everything changed. While the rental car company kept us waiting for hours (the tow truck never came), three incredible people stepped in:

I recently found myself in a bind. I was leaving to go out of town and my car felt like I was in the space shuttle. I called NTB in Mentor and spoke with Jim Z and explained what was going on, he said bring it in and we will take a look. Turned out I had a broken belt and Jim was able to get a new tire at a great price on for me in no time. I will be taking all my cars to Jim and NTB from now on. I highly recommend Jim and NTB. A Very Pleased Customer.

The NTB in Cranberry Township, PA is great place to get your car service! Service techs and the customer service really care about you and your car. Special shout out to Bob and Ashley - My service was quick and done right. Thank you!

I am requesting a full refund for the alignment service, as the vehicle’s condition worsened after the work was performed. I would also like NTB to reimburse me for the cost of having the alignment inspected and corrected by another qualified repair facility if necessary. Additionally, I request that NTB review its customer service practices and provide a written response addressing my concerns and the repeated delays in resolving the issue.

My 4 new tires are fine, but I have real problem with their advertising and also concerns with the service. NTB's Goodyear pricing on their website is misleading because it advertises a $60 rebate on four tires without clearly stating that the rebate requires purchase with a Goodyear credit card. That card requirement should be disclosed up front, not buried in fine print. I did not discover this until after I made my purchase and went to fill out the rebate form on the Goodyear web site. The NTB web site is very misleading and deceptive. I consider that unethical behavior for any company. Regarding service, I was a bit annoyed to find out that all my tires had been inflated to 39 PSI+ when the Spec calls for 34 PSI. Certainly, easy to rectify, but that is not something I should have to do.

Only positive thing is the young lady sales associate that has attempted to service me during a 2 month process. I initially went on a Sunday March 1, 2026 to get a battery replacement and inquire about my air conditioner and brakes. I purchased a warranty for the brakes and informed I was looking for pricing for the other two. Upon arriving to my appointment that they courtesy called me for two days prior. I was informed the guy that services the air was not in that day. Then once I waited for an hour was informed my battery was not in stock, provided me a breakdown of the expenses to replace my brakes and to come back Thursday afternoon at 6 since they closed at 8:30, at this time I was not charged for any service since none was received.

I'm an ASE certified mechanic. I didn't have time to do brakes on my 83 yr old mother's car, she went to NTB in Dale city. They changed only the pads on right side. Didn't touch the left side. Lied to my mother's face and said it didn't need it. When it does bring it back and they will change it. This is a rip off. Never in all my years turning wrenches have I heard such B.S. Who changes only one side? Oh ya the crooked company that wants to charge an 83 yr old woman twice for 1 job. I will be taking to social media, contacting their corporate office as well as the BBB, and Dale city chamber of commerce.

At Greentree Road shop, I had two Uniroyal Power Paw tires to replace dry, rotten rear tires on my car on March 30th. Paid $400.00. What was installed were two dirty muddy-looking tires. I called and was told that they are new tires, but look like that because “the warehouse is dirty”! Am I wrong to expect fresh, new tires to be black like the ones in the showroom? I have the receipt and trying to figure out how to upload it!

l've never been more disappointed in a place than I am currently right now with NTB in Independence. I called and spoke to someone at 7:15 when my wife came home with a nail in her tire. The guy that answered the phones told me they "weren't busy" and he had multiple people just "standing around doing nothing". He told me I had to have it up there by 7:45 PM. I told him I could do that. He then told me to bring it on up he would be able to do it. I left my house and drove there.

On March 12, 2026 at 4:00 PM at the Fort Worth, Texas location off of Tarrant Parkway, I came in for something extremely simple -- a single tire change. That's it. One tire. What should have been a quick and routine service turned into an hour-long wait for no good reason. After waiting all that time, one of the employees came back and told me that my engine air filter was missing and that I needed to purchase a new one for $35. This immediately raised a red flag because I had literally just installed a brand-new air filter myself only hours earlier. So how exactly does something that was just installed suddenly become "missing"? That explanation made absolutely no sense.

Writing this on behalf of my 75 yr old mother. Unfortunately she had NTB do an oil change on her Benz. Next time she drove her car the engine started smoking. She immediately took the car to her usual auto shop and here is there finding: Verified customer concern regarding smoke coming from the engine bay. Inspected and found engine oil spilled on the passenger side bank around the filler cap area. Oil level in engine is okay at this time. Based on oil change sticker in window it appears customer had oil changed recently and oil was spilled during the fill process. Recommend to clean spilled oil then recheck for any leaks. 2 hours labor to clean spilled oil from engine, exhaust, alternator, lower shields and surrounding areas.

I want to send a shout to Mr. ** and his team. Mr. ** provided excellent service, along with the customers over the phone, and in front of me, and his team performed punctually, making sure I was out promptly. Thank you, NTB in Hampton Roads, VA.

NTB Sucks! DO NOT GO TO THE ALLEN, TX STORE!!! New tires completely unbalanced with 6 trips back to them and still shaking the car at 70 mph. His "best tire balancer" did the balance. That is a crock because it is a machine that does the balancing. I had a hole in one tire. Not losing air; not doing anything other than a junk of rubber gone. Regional manager was getting me 2 tires. Going to move the back to the front and put the new ones on the rear. Tires never ordered. Manager refused to do what the R. Manager promised. Didn't order over a $25 deposit; no one told me to pay.

Owings Mills, Maryland, is hands down the worst. 4 years ago, I had tires put on, and they didn't install them properly by size. I have 2 different size tires front being smaller than the back. NTB installed smaller tires in the back, larger tires in the front. I took a chance in trying their service again February 3, 2026 I had tires delivered from another company, for NTB to install, they attempted to steal my tires stating they were never delivered. It wasn't until I involved the police, and the BBB that my tires mysteriously appeared. Please reconsider using this company. They cost me a lot of money. Horrible experience.

I do not recommend this company!!!! In February 2024, I paid $2,162.46 to have my water pump replaced at NTB Mesquite. In early 2025, during routine service at another repair shop, I was informed the water pump was leaking. Believing this was unlikely due to the recent repair, I took my vehicle back to NTB Mesquite, where they stated no leak could be found. I returned to the other shop, where the vehicle was placed on a lift and the leak was clearly shown to me.

I did not like my experience with NTB in Bethesda, Md. They did not start work at the time promised, they did not complete work at the time promised, they did not answer questions to my satisfaction. I did not feel that they cared about my concerns.

National Tire and Battery. They have great customer service at the Bowie location. I took my car there this morning and I was in and out within 15 minutes. They was very nice and the location is convenient for me since I live in Bowie.

I got to NTB AT 9:50 am and Had an appointment for 10:00 am to change oil & rotate tires. Man at front desk seemed to be overwhelmed with one task. I bought the tires there a year ago and was blindsided with additional charges not mentioned in the estimate. Should have learned but I went back anyway. There were 3 men in the work area not doing anything and 1 man working on a vehicle. I thought this was a good sign that they were waiting for something to do and I’d be in and out quick. No such luck! I ask for my keys at 10:30 am and left to get on with my life. I’ll be going to Flynn tire tomorrow to have the work done where the work staff is competent. I wouldn’t go to NTB if the tires were free, they are terrible!

Excellent service, very knowledgeable staff, outstanding customer service. The front end technician worked tirelessly to get my old car aligned. Thanks for the good job. Highly recommend. I used NEX for my car maintenance for 16 yrs but they change to PEP Boys so I was looking for a new garage to maintain my car. Well I found it. Thanks guys.

Cranberry NTB failure. Over the course of 1 week, 2 appointments were made and canceled because both times guys were off with the flu. Last appointment canceled 1 hour before scheduled time. Asked for manager and workers played the part and hung up on me after listening to my dissatisfaction. Finally, after 4 calls, Bob the manager, takes my call to explain only his tech that does batteries was not there. No one offered to just do the tires and reschedule for the battery; furthermore, Bob had the experience to help his staff with an unfamiliar task but didn’t extend that courtesy. Made same appointment same day at the Ross location and got excellent service with professional assistance.

I recently visited the NTB in Mesquite Tx to have a tire replaced that was under warranty. They called to let me know the the tire was in, because it was initially wasn’t in stock, and had to be ordered. I got there, and they took the keys, and quickly took my truck to the bay, to have it replaced. I was in and out within twenty minutes, and they took the service was great.

I came into NTB today at 4:15 on a Sunday with a nail in my right front tire. Matthew and Kat provided me with excellent service and got me in and out in 15 mins. I already came here primarily for my tires. After today’s service and generosity at closing. They will remain at the top of my list for any issues with tires for my car. I highly recommend this location.

Great experience with new team at 14107 Inwood Road in Dallas Texas. Service was friendly and prompt. Manager (Jake) and technician Nat ** (Natalie) were great. Have been customer of NTB at this location for over 15 years and this was best service during that time.

I had 2 services done on my aunt’s vehicle as well as my own within the same week at the Reisterstown Rd location. I’ve been coming here for years and as always, Jason is the best as well as the other workers. They are very friendly, understanding and honest with their customers, that comes through. That’s why I’ll keep coming back.

I called National Tire and Brake in Gloucester, Virginia, asked about tires for a 92 Jeep Wrangler, said that he would have them on Saturday. I just needed to leave a deposit over the phone with a credit card which I did. The next morning, about 830, my phone went off and it was a young lady that worked for the Gloucester national tire and brake office who said that their employee forgot to order my tires and it would be Tuesday. Now the problem is is the only vehicle I have and I had two bad tires on the back, cause I had just bought the Jeep and the tires were coming apart. She didn’t seem that overall concerned about my situation or the fact that I had already gave a deposit.

Ridiculous! I would give ZERO STARS if it would let me; but had to give one. I had an online appointment at 8:00 am; no on in line, no work being done on any car. I come in to the store, no one comes in to check me in; I wait about 10 minutes, still no one comes out. I finally open the door to the garage the first time, and a guy tell me the manager is in the bathroom and he will be out in a few. So I wait another 10 minutes, I call on the phone and no one answers.

Wonderful, professional, and caring. Even though the customer service line gave me price the service people at this facility were very understanding and explains to me that they were not talking to me. But they honored what the corporate office said.

GOD BLESS NTB!!!!! The one at 202 E Hwy 114 has the most incredible people that I ever had to deal with. I highly recommend them. They are so helpful and honest. Nowadays it is very hard to find. They communicate with you.

Thank you guys so much for today’s service, I really appreciated. I had a weird noise coming out of my car today. I went to NTB Katy Freeway in Houston, Texas. It’s hard to get a shop that is open on Sundays. Those guys have a very good customer service that I have never seen anywhere else. You guys are so helpful.

I want to give a big shoutout to Greyson at NTB in Cary! While I was in the lobby waiting on my oil change, I overheard him assisting an older gentleman. The way he handled the situation was outstanding—he was honest, patient, and professional, showing great poise and management skills. It was clear he truly cares about the customer experience. I was very impressed and left feeling even more confident in bringing my vehicle here. I highly recommend this location and especially working with Greyson!

I have been Coming to NTB to get my oil Change for at least about year and a half now, their shop is located in Parksville shopping Center Baltimore, MD, After getting an oil Change, Battery, and Brake Flush, I started on my way home, when I got home and opened my hood to Check it, I noticed Oil was spelled on my Valve Cover, I called NTB to let them know about the issue, and the Tech was really Rude, and angry that I Called to Let him know how I was not Satisfied with his Carelessness with the Oil Change, and he slammed the phone down, I won't be taking my car there anymore, I cleaned the oil off myself.

This morning I went to my garage to drive my car to an appointment and the left front tire was completely flat. I called AAA to replace it with my spare so that I could drive to the League City NTB for evaluation and replacement. I’ve been using them for at least 10 years and I have nothing but praise for the staff in the company. They also checked all of my tires and I came away very, very satisfied with not only the service, but the efficiency and the reasonable price for all that they did to get me back on the road. I won’t go anywhere else!

My girlfriend went in for new tires. In the process, one of the technicians damaged her car. The managers have been EXTREMELY difficult to deal with! Victim blaming mentality and attitude from **, the Store Manager to **, the Regional Manager and all the way to Corporate. Every conversation I overheard with **, he was very rude and short with her. ** cut her rental as soon as the vehicle was repaired from the body shop but we can't pick up the vehicle as they did not do their part and pay for the damages.

Chelsea at the Clemson Rd. Columbia location was very helpful knowledgeable and friendly. I highly recommend this location. She gave me faith that some tire places are respectable. Thank you. I appreciate hiring qualified people to run you business.

I called first and everything was explained correctly from that point. They was fair fast and acted like they wanted my business. That’s why I have used them for years now. Very good staff and would highly recommend them.

We have attempted to contact NTB corporate office regarding services provided in Austin, TX on Sunday, July 13, 2025 at your location, 13609 N Interstate 35, Building 7, Austin, TX 78753. A Radiator replacement quote of $1859.35 was reviewed and reduced to $1127.48. This service was to include after the radiator is replaced and the system is reassembled, it needed to be recharged with the correct amount of refrigerant to ensure proper cooling and function. The customer was advised during the service that the store did not have the "equipment" to do the recharge, and would perform a "work-around". This resulted in the vehicle over-heating the next day, and the manager, "**" then advised a radiator fan costing $707.31 would be needed.

The location at 5727 Reisterstown rd is perfect location for me. The manager ** and his crew is very good. They always there to help and take care of my car. I trust them so that's why I returned there whenever I need something for my car. Not only that they inform me when I need something that I'm not aware of. Good looking out. Thank you for very good service and customer service.

Ron at NTB in Owings Mills was amazing! Honest, quick and thorough. Tended to my problem with care and explanations. A pleasure! Kudos! When I 1st got into my car this morning and turned it on, I noticed my tire light was on. Immediately went to NSB and learned I had 25psi in left rear tire and 35 in the others due to a nail in my tire. Ron stated it could be patched and he did just that! He reassured me as to my safety and driving long distances. Very grateful for the service I received! Thank you, Ron!🙂