Nissan Quest

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Ruby of Birmingham, AL December 27, 2006

Ruby of Birmingham AL (12/27/06)
2004 Nissan Quest SE Model-Purchased in August of 2003: Along with many of your other readers, I also have had numerous problems with our Nissan Quest. There have been ongoing problems since day 1 of this purchase. To name a few: 1) Sliding doors rattles and seemed to not shut properly 2) It has been through a major recall and another one that has to be completed soon. 3) Rear captain chair rattles 4)brake work had to be done fairly early into ownership of this van. 5)Check engine light problem 6) Wind noise at the sunroof 7)Car would not shift out of park 8)Problems with engine starting-10/10/2005, 3/20/2006, 11/6/2006, 11/18/2006, 12/2/2006, 12/6/2006, and most recently 12/25/2006. This has been an ongoing problem and the dealership can't seem to find the problem. This can not be normal with a new vehicle. This car is really pretty and fancy but don't waste you money. You WILL be sorry.

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Gary of Horn Lake, MS May 19, 2006

Gary of Horn Lake MS (05/19/06)
January 27, 2005 I purchased brand new a 2004 Nissan Quest from a Nissan Dealership. Within the first few months the brake rotors needed turning. Now on April 19th, 2006 excessive vibration while braking required a visit to a Nissan dealship for repair as safety was of a concern not to mention the irritation of the vibration. The vehicle had 29,196 miles on it, driven mostly on flat land under good driving circumstances. It was determined that the brake pads were worn out and needed replacing and the rotors needed turning.

The dealership as well as Nissan headquarters, who was contacted, claim this was normal maintenance and refused to cover it under warranty thus costing me 339.68. The warranty for a 2004 Nissan Quest is 36 months or 36,000 miles whichever comes first. While the warranty does state pads and rotors as a normal maintenance item I content it is NOT normal for brakes to be worn out on a vehicle at 29,196 miles. The manual also states on the warranty that the exception does not apply if it is due to defects in materials and workmanship. Brake pads worn out at 29,196 miles is a clear indication of a defect in materials and workmanship and should be covered under warranty.

A Similar problem resulting in a lawsuit (listed on this web site) on October 12, 2004 states similar problems with Nissan Brakes but on a Infiniti G35. The resolution there was that Nissan ammended its warranty to cover the brake pad and brake rotor for the first 3 years or 36,000 miles. In a statement from Nissan from Coleman Stephens of Nissan National Consumer Affairs was that: Nissan does not cover normal maintenance services as specified in your OWNERS MANUAL such as brake/rotors replacement.

As part of normal maintenance, brakes/rotors are to be iinspected and/or replaced (if necessary) every 7,500 miles or 6 months, whichever occurs first This statement of replacement at 7,500 or 6 months further indicates a defect in materials and workmanship and for that matter outrageous to expect to replace brake pads and turn rotors at least every 6 months! This was not indicated that such extravigant costs in maintenance would be necessary when the vehicle was purchased. No other manufacturer of vehicles require this nor is it necessary. In a side note, normal maintenance on the 2004 Nissan Quest has been very high, at only 30,000 miles the 30,000 miles service cost 390! Also an unexpected expense for a new vehicle! In a discussion with various mechanics it seems to be common for Nissan products to have brake problems and it was suggested that I purchase third party parts which would last much longer than Nissan parts.

I did not plan for a cost of 339.98 for a brake job since I thought the vehicle would be covered for problems under warranty terms. I want Nissan to re-imburse me for the 339.98.

Mandi of Benton, AR April 20, 2006

Mandi of Benton AR (04/20/06)
As a mother of 4 small children, my options for what to drive are limited and with gas prices rising, my husband and I thought we were doing the right thing by opting for a 2005 Nissan Quest. We couldn't have been more wrong. The van is unsafe, unreliable and lacks quality. All the things you never hope to say about a car. I have had it in the shop for about 3 weeks total for repeated problems with everything from the doors squeaking and creaking to the fuel gauge not showing that I put gas in the van. The poor design in this van is unforgivable.

I trusted Nissan to provide my family with a quality product to keep my children safe and they have failed. The automatic sliding doors on these vans will not stop for small objects, the buttons to activate these doors are low, so my kids can reach them and push them to close while the their siblings are climbing in. Really Nissan does it take a child losing a hand or a finger to make you realize, a SERIOUS design flaw in a van designed for families?

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