Nissan Motor Acceptance Corp.

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Mirash of Farmington Hills, MI September 8, 2008

Mirash of Farmington Hills MI (09/08/08)
I inadvertently overpaid my account by 926.00 (selected mortgage company instead of NMAC in online banking)in August 08 and have requested a refund of the balance and have been given the run around for a month now trying to get my money back. On my fifth call I was told I would receive my money within a week. 10 days later still not having received a check I just called to find out they have applied my refund to this months payment which is not yet due. They still owe me money after this month's payment is applied and I don'think I will that back either.

C. of Owings Mills, MD June 4, 2008

C. of Owings Mills MD (06/04/08)
I'm gratefully wrapping up a 5 year lease thru NMAC, during which I spent endless hours on the phone correcting improper sales and property taxes. My husband travels for work, so during the 5 years we moved to differing states 4 times. Everytime we did, they began charging us varying taxes that were paid up front when we originally got the lease. After each move, it took repeated lengthy phone calls averaging 40+ mins to dispute the charges and have them removed. Most recently (Nov. '07) however, despite calling 3 times prior, the charges failed to be removed and they reported to the credit bureau that my account was more than 30 days past due, although I had been making timely payments to the lease amount, just not the tax I shouldn't have been charged in the first place. Upon finding this out I had to make several more time consuming calls to dispute it, and was assured that the appropriate steps would be taken to remove this from my credit report. I received a letter that was supposed to be helpful to my creditor (although none of them accepted it because the credit report & score are ultimate determinants) stating that it was their error and it was being fixed but that it would take 30 days or more for it be corrected on the actual credit report. Six months later, I find out that it is still on my report and was right back where I started, spending hours to get it rectified. During this time, the supervisor I was working with, Michael Rays, had the gawl to infer that I should have followed up sooner and I wouldn't be in this position. I suggested he check his records because I did follow up w/ in weeks of the occurence and was assured it was in the works. He also alleged that he would be in touch with me w/i 48 hours to let me know the status of my request but, not to my surprise, failed to do so. When I called 24 hours after he was due to call me, he denied making that committment and stated that he had other people to assist. While I'm sure that lame excuse is true, I quickly reminded him this should have been taken care of 6 months ago! In a similar conversation years prior another representative of NMAC snidely stated it was difficult for them to properly review my account because I move so much, inferring I should expect this and that it's my own fault. As if that's any excuse for poor accounting!! I'd also like to mention the incredible amount of false information I've received from them, which always results in excessive transferring from one rep to the next, each with absorbenent wait times.

Donald of San Carlos, CA May 25, 2006

Donald of San Carlos CA (05/25/06)
Ten weeks ago, my mother died. Since he is unable to care for himself, my 87 year old father who currently resides in NJ will be moving to San Carlos to live with my wife and I. He currently leases a car from Nissan Motors and as indicated by his physician has multiple co-morbities which hamper his ability to drive. He suffers from diabetes, obstructive lung disease, leg thrombosis and uncontrolled hypertension all of which put him at a risk to himself and others if allowed to continue driving. I have the documentation from his physician.

As he will no longer drive upon moving here, I have been dealing with Nissan (NMAC) to attempt to get an early termination of the car lease without my dad having to pay the early termination fee of 2747.13, money which he does not have (sole source of income is 900.00/month Social Security with no savings) -- the lease is not up until January, 2008.

I was told by a woman at Nissan (Donna) that at times, these early termination fees are waived due to chronic medical conditions. Today, I received a call from her indicating that her superiors denied the request. She also stated that she didn't understand why and went on to tell me about her mother who has Alzheimer's Disease and lives with her and is also unable to drive. Apparently, unless my dad dies, he will be accountable for these fees.

Should he die, they told me they would go after his estate (there is none). Nissan is being quite unreasonable. All he wants to do is return the car, which is in excellent condition, move to California, and not have to pay the early termination fees. At 85 years old, he should never have been allowed to sign a 3 year lese. That, in and of itself, was negligent on the part of Nissan. Is there anything you can do to help him (me) out?

Brenton of Montgomery, AL May 9, 2006

Brenton of Montgomery AL (05/09/06)
I was having financial difficulties and my car that I had financed through NMAC got repoed on Sunday. I had just made a payment and still owed them two. The company took my payment never informed me that they would take my car. I called on Monday to set up payment arrangements to get everything caught up since I talked to my parents and they were going to help me. My car would have been paid off in Dec 2007. But the company will not work with me so I can get my car back.

They informed me that I had to pay off the amount of 6400.00 to get my car back. I tried to talk to them and they wouldn't even listen. I need my car for work purposes and don't know what to do. I can't ask my parents for that amount of money and who would help me with a loan since I had gotten so far behind. I guess NMAC want to sell my car since its almost paid off. What kind of people won't listen and give you another chance?

Eric of Oakdale, NY May 3, 2006

Eric of Oakdale NY (05/03/06)
NMAC had the wrong address on file and was sending my account statements to the wrong address. Due to not receiving my statements payments were missed and my vehicle was repossed. I had an excellent credit history before dealing with NMAC. Mr Mike A, a poor excuse for a customer service representative, was absolutely useless and was down right nasty on the phone.

Upon finding out my car was repossed i immediately called to try and rectify the situation, but was unable to contact Mr A. Upon finally contacting him i was told i had to pay a fee, fax over three references, and proof of insurance coverage on the vehicle in question which i promptly did. Mr A kept telling me he did not receive proof of insurance from my insurance company even though i had confirmation that he had received it. I called him and told him i would like to pick up my vehicle and he told me i could pick it up when he was ready to release it and he threatened me with if you are late with one payment, "I will gladly send them to repo the vehicle and this time you won't get it back."

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