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Consumer Affairs


Mitsubishi Lancer


Consumer Complaints & Reviews

Paint is chipping off in chunks.Car has 1490 miles on it. 2011 Mitsubishi Lancer. Who do I call to fix problem?

The roof of my two-year-old Mitsubishi Lancer buckled in after just closing the driver's door. The other day, I got out of my car and closed the driver's door. As I did, there was a very loud crash noise from the roof of the car and I physically saw the roof of the car deformed.

The roof of the car is now ripples of indentations across the entire roof. This happened outside my work and was witnessed by work colleagues. I took the car to Mitsubishi for inspection. Today they called me to tell me that they are not going to cover this under the warranty without any explanation what caused this. To make it worse, they told me that I owe them money for the inspection of the car.

I believe there is something really wrong with the structure of the car that caused this. I refuse to be told that this is not covered under warranty. I see this as a serious safety issue. If this happened from just closing the car door, what would have happened to me and my family if we were in a collision in the car?

I would be interested to know if this has happened to any other Lancer owners in the world. Mitsubishi Australia are telling me I am the one and only in the world. Please let me know if you have had a similar experience.

I have just bought a Mitsubishi Lancer GT in Sept. 2010. Recently, Malaysia national car company, Proton, launched a new model of car and it is exactly the same as the Mitsubishi Lancer GT. Proton only did some minor changes on it. Before I bought the Lancer GT,the salesman told me that the new model from Proton will not be the same as Lancer GT but unfortunately, it is almost the same as the Lancer GT (**). I'm really disappointed in Mitsubishi because of giving me the wrong information!

On January 1 2010 I purched a 2010 Mitsubishi Lancer Black. I was very pleased with the car. Than in April of 2010 I was washing the car i noyiced that the paint was coming off. When I took the car back to the dealership I was told road hazard as there was no mud guards. At this time there was 4000 miles on it. I dont need a colledge degree to know that there is something wrong with the painting process. Got an estamate as they requested..now this was in April and still have not herd from any one.

My Husband and I purchased in late November of 2008 a Mitsubishi Lancer Evolution. We paid around $37,000.00 for the car and it is brand new. A couple of weeks back, my husband was waxing the car, and noticed chip marks everywhere in the paint. At least 60-70 of them. Please bare in mind that at this time the car had 2800 miles on it. It just turned 3000. So we contacted the dealership and followed the motions. While Google searching this, we found out that we are not alone! People all over the country are experiencing this problem on all types of Lancers from 08' and brand new ones from 09' too!

After reading the lengthy and numerous posts in all of the forums, I realized that everyone with this problem is getting nowhere with the corporation and they are all being told the same thing, that it is caused by road hazards and is not under warranty. So we called the Corporate Resolutions team too. Two days later we were told the same exact thing. They looked at our pictures and reviewed the estimates and made their decision. The amazing part is....our dealership has still not sent in the information. They made this judgement sight unseen! So I brought the car to the body shop locally. They determined that there is not enough (or any) anti-chip additive in the paint. $5300 to re-spray a brand new car. Who wants that? Road hazards? Then please explain to me why the Subaru turbo (which is very fast too) that sits next to this car in the garage and sees the exact same road conditions as the Mitsubishi and has 6 times the miles on it has 1 paint chip!

If road hazards are causing this, then Mitsubishi needs to yank their cars off of American streets. I don't think there is a road on the planet that is rockless, do you? Someone needs to help us act on this. A Class Action is in demand. This manufacturer is basically calling the American Consumer and idiot. My dealer already admitted within the past couple of months, they have seen three cases. And the best part....when my husband called yesterday and asked Mitsubishi Corporate what paint manufacturer is used on the vehicle, he was told it is an industry mystery. I would keep it a mystery too if I used this kind of product on $37,000-$44,000 vehicles. By all means, review this complaint and have an attorney contact me. And please let the media know. I welcome it.

My car is still chipping and will not stop. Mitsubishi will do nothing. Dealer ship told us to actively pursue Mitsubishi and will do nothing.

I bought a 2008 lancer, it is six months old and has alredy been in the shop 3 times for the same problem. The car it self is a very good car but they do not have any mechanic able to fix it properly. The frist time in the shop the car went in for grinding 3rd gear. They tried to make me pay to take the transmission down, but after some yelling and my car siting their for three weeks they decided it was under warenty. After geting the car back we relised that they left two panels lose on the car and their was oil leaking in between the transmission and engien. This oil was leaking on the cluch this caused the clutch to burn.

The car would also not go into second or revers gear. When we took the car back to the dealer they told us we need to buy a cluch, they said it is not their fault the cluch is burned. Even tho it is because of the oil leaking onto the cluch. They tryed to fix the car again. when we got the car back it was driving but was not like it was soposto be. It was very hard to shift into any gear. It eventualy stoped going into third and fourth gear so we took the car in again.

Now they are saying that they alredy fixed the transmission one time so its not under warenty, But they never even fixed the car right. SO they gave me back my car unless i want to pay 600$ to take the transmission down then they will tell me how much it will cost. So i have a 2008 car siting in my garage that can not drive and i still hafto pay for


Four months after i purchased my '08 Lancer i noticed paint chips around the rear wheel well, and it started to rust. I took my car to the nearest Mitsubishi dealership/service center, they took pictures and said they would send them in and get back to me. Five months later when i went to the service center for a different problem they finally gave me the verdict on the paint chips and rust. They said that it is considered road debris and nothing was going to be covered by warranty.

After that i filed a coplaint through Mitsubishi towards the service center and once again was told the same thing that warranty would cover no damage, that Mitsubishi was at no fault.

There are many people with the same problem and Mitsubishi does the same thing and says they are not at fault. Some say Mitsubishi will not the recognize the problem as a flawed design but only as a paint defect, then say that the problem they are experiencing is not flawed paint but road debris. In my opinion this is a catch-22 where Mitshubishi just wont take resposiblity for a mistake.

My car is ten months old and my car is still rusting and still being chipped.


I purchased a 2008 Lancer in April 08. Right away I noticed faded paint near the rear wheels behind the back doors, my first thoughts were that it was the undercoating they I had installed prior to my purchase and this was the spray from that. A couple weeks went by and I had a rock hit me and I had a professional autobody technician look at the hood where the rock hit and he noticed my rear wheels being chipped. He then told me it was from the road and should be a warranty issue.

I immediately went to the dealership and they knew of this problem happening to others and proceeded to take pictures of my cars damage to forward to Mistubishi Canada. Mitsubishi Canada then infornms me and my dealership that there would be NO COVERAGE FOR THIS, THAT IS ENVIRONMENTAL DAMAGE, AND IT ISNT COVERED BY WARRANTY!

My dealership is pushing the issue for me (as far as I can see so far) I have made 0 headway from Mitsubishi Canada, apparently one person (Mr. Michael L) makes this decision and his word means all! And there is no appeal process for me. So I am left with a rock chipped brand new car under 2 month old, less than 7000kms on it, and it is beginning to RUST already.

I had a quote for repair of over $700.00 at the dealerships request.


I bought our 2008 Lancer for my daughter to use, primarily because of all the safety factors - specifically the 7 airbags. Last weekend we got rear-ended and hit hard enough to crumple the rear bumper - yet not ONE SINGLE AIRBAG deployed!

I was driving and got whiplash as my head bounced back off the headrest twice. The passenger directly behind me was hurt even worse and was taken off in an ambulance. He (and I) are still having lots of pain. There is over $1200.00 worth of damage as far as we can see - once they take off the bumper we will be able to see if anything else is broken and/or needs to be replaced. The rear bumper crumpled in and I am told the crumple zone worked...whatever that means.

My question is how hard do you have to be hit before these darn aribags go off? Why didn't ANY airbags go off? This person hit us pretty hard - I was slowing down for heavy traffic (on the highway) and had my foot on the brake. We were hit twice and I am told that we had what is called the cueball effect. In that she hit us once, pushed us forward a little bit and then hit us again.

Immediately both I and one other passenger were in pain, feeling burning sensations in my neck and upper shoulders and I had an instant headache. The other passenger that got hurt is a Marine and by the time the ambulance got there his face was purple with the pain. He could barely move and you know Marines are tough. As I sit here in my neck brace it seems to me our airbags should have gone off - if only to protect me from getting whiplash.

What bothers me even more is the local Mistubishi dealer had just seen the car the day before our accident and he says there is a warranty problem with the front airbag and wants to schedule warranty repairs at the same time the rear end is fixed. He won't explain it any further so now I am suspicious.



I bought a new 2008 black Mitsubishi Lancer. I drove it on sanded roads for 50 minutes and ended up with sanblasted paint. Hundreds of paint chips. The dealership and Mitsubishi will not do anything about it. My insurance stated it was a factory flaw. The only way to avoid this in the future would be placement of a mud guard. Mitsubishi doesn't make a front mud guard for the Lancer. So every time a 2008 Lancer is driven on sanded roads, $1500 dollars worth of damage will occur. 8,000 miles on a new car and it is ruined!


Paint damage will happen no matter where the car is driven. There are rocks everywhere! Mitsubishi needs to re-design this car or create mud guards.


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