
Megan of Roanoke, VA on April 21, 2008
I am contacting you as a current owner of a Mitsubishi (2000 Eclipse GS, appx. 90,000 mi.). I hope you can assist me in reporting my dilemma through the proper channels in both your organization, as well as any consumer groups (Better Business Bureau, BBB Auto Line, NHTSA Office of Defects Investigation, etc.) that help to alert and educate the public as to unsatisfactory, or unsafe, products and services. My attempts to resolve this issue with Customer Service at Mitsubishi Motors have been unsuccessful.
Currently I own a 2000 Mitsubishi Eclipse, which I purchased slightly used in 2003. Although I originally enjoyed this vehicle, I have since experienced a variety of difficulties. Most recently, I had a shock (passenger side) that popped through its extremely rusted cover/enclosure which dented my hood it is now bent which partially exposes the parts beneath the hood. I have been advised that this is very unsafe, as well as an unusual problem to experience in an automobile that is barely eight years old. Although I am still making payments on this vehicle, I have also been informed that it's trade-in value will be no more than for parts...that it is too unsafe to re-sell, and too expensive to try to repair.
I understand that all vehicles, depending on the condition in which they are kept, will experience normal wear and tear as they age. Although I did buy this vehicle used, it has not experienced any type of collision or substandard care which would produce such damage. My concern is that this problem is some type of manufacturers defect; therefore dangerous to other owners of the same model. Mitsubishi Motors, as well as any relevant consumer reporting agency, should be aware of these issues.
I spoke with Ann (Customer Service) on Monday, April 7, 2008 who was very accommodating by opening a case file on my behalf. My Service Request Number was 1-232512785. Dan was assigned as my case manager and he informed me that Mitsubishi would not be pursuing/investigating my concerns - after less than a week of phone calls and emails, and without even viewing the condition of my vehicle. I offered to provide photos of the damage and am willing to have my vehicle inspected at a licensed Mitsubishi dealership. I was told that this decision was made in response to my non-active warranty.
I was never inquiring about my warranty, but the recalls, as well as the dangerous condition of my vehicle that I would have hoped Mitsubishi would have been interested to evaluate. Or are they going to wait until I'm in a dangerous accident and injure not only myself, but other drivers/passengers on the road? At no time did I ask for, or demand, any type of financial compensation during our conversations. I did, however, attempt to clearly convey the dangerous condition of my vehicle.
I have continued to research my dilemma and have discovered that many of the problems Ive experienced over the past several years (which I assumed were part of normal wear and tear) are related to multiple recalls that were/are in effect for the 2000 Mitsubishi Eclipse. The following list contains items that were included in the recalls, as well as similar problems experienced by other Mitsubishi owners.
To date, I have had to repair/replace the following:
Cracked wheel,
Turn Signal/Light Switch on Steering Column,
Side-View Mirror (Passenger side),
Idle Air Control Valve,
Multiple Car Batteries
I still need the following repairs:
Shock/Hood, related internal damage (mentioned above),
Moon Roof (Sticks),
Air Conditioning
I rely on this vehicle to get myself to work, as well as transporting my family wherever they need to go. I feel very strongly that this damage is not a result of the care and maintenance I give to my car, rather an imperfection in the vehicles construction; therefore the manufacturers responsibility to uphold the integrity of the design as well as its safety. My vehicle is extremely unsafe; unfortunately, I rely on it for transportation to work and am forced to travel in an automobile that may be dangerous to myself as well as other drivers on the road. This is just one of the reasons why I need to address this situation with the utmost urgency. I do not mind being contacted at work if that would help to resolve this matter without delay; my vehicle needs immediate repair.
I originally approached this situation with no intentions of pursuing any type of legal action or for financial gain. My desire is to have my concerns taken seriously, as a valued customer. After a thorough investigation, I would hope that the necessary actions would take place to the satisfaction of both Mitsubishi Motors, as well as myself (loyal customer). At this time, I am also very dissatisfied with the customer service I have received.
I have, and will continue to suffer a great economical loss. I purchased the car for just under $13,000, and still owe just under $2,000. In addition to the expenses I have already incurred for repairs, my car now has no value as a trade-in. It was valued at $4,000 to $5,000 as a trade-in, had this damage not occurred. Now it can only be traded for parts. Also, I can't even drive a car that I'm still paying for. The physical damage is both internal and external to the vehicle. I have yet to be injured, but have been informed that the vehicle is completely unsafe to operate, however it is my only means of transportation.