Mercedes-Benz Reviews

I have been on hold about 3 hours in the past week trying to reach the service department, the finance department and the manager. Never has anyone picked up or retuned my short messages. My salesman picks up on the days he is there but this is a matter that involves other things. I spend well over $72K on my car 60 days ago. I truly am regretting it.

LONG TIME MB OWNER. 2026 CLEA Cabriolet (and others) have “Attention Assist” feature which is the worst idea they ever had. It’s useless in daily urban driving and unnecessarily “suspends” the feature. I want my old car back.

Mercedes Benz of Sarasota gave me multiple verbal estimates from 1k-5k. This is not the first time this same dealership had tried to overcharge. I had MB USA involved in past transactions as the dealership said I needed a new battery when I did not. They also tried to overcharge me for tires and they have deceptive advertising which the FTC warned Autonation to not have ads that are switch bait tactics. Do not go to a dealership that you can’t trust. I took it to European Starr and they charged me 1550 to fix it. There is no appreciation for customer loyalty to the brand and MB USA should know how their customers are treated. Don’t trust anyone that doesn’t value your money!

I am writing to share my experience with Mercedes-Benz USA and Mercedes-Benz Financial Services regarding a leased 2023 EQB300 that has had ongoing and unresolved safety-related issues. In December 2023, I leased a brand new Mercedes EQB300. Everything seemed fine initially, but by September 2024 the vehicle began experiencing serious electrical problems. The instrument cluster, including the speedometer and navigation system, would randomly go completely black while driving. This was not a minor glitch — the screens would fully shut off, creating a significant safety concern.

I wish I would have never purchased this car. Brand new 2025 tire is defective, bubble in sidewall, oh not covered, locking lug nut is missing. Key to lug nut is missing, not covered electrical problems.

Seats are garbage! I have had driver seat replaced 3 times for rips. Car 6 years old. I weight 140 lbs. I am not rough on my car. I take very good care of it, but these thin seats are garage. Very disappointing because I like the car overall.

Took my van in for service waited week. Got back with more problems than when I left. They wanted to charge me more to fix. I call this legal crooks.

I bought a very expensive Mercedes. The Mercedes me app doesn’t work. Can’t start the car or open doors remotely for 2 yrs. and they don’t fix it. Cheap cars work better. Not pleased at all. Made 6 calls. No results.

Dear Larry, Good afternoon. I am following up regarding Case Number ** to speak with someone about a warranty transfer for a 2022 Mercedes-Benz GLE 350 that I purchased from a previous owner. I spoke with Michael F. from Mercedes corporate in Atlanta on March 23 regarding the process for transferring this warranty. Could you please provide guidance on the next steps to ensure the warranty is properly updated in my name? I was informed that I would need to fill out a Warranty transfer form and so would the previous owner which was done. I then called Mercedes Benz of Sarasota service center on March 23 at 2:38 pm to schedule service under my name Natalie ** for the soonest available appointment to look at my A/C because it was not blowing Cold air on the previous Saturday before March 21, ironically my mileage was 50,200 and was not sure about if there was a existing warranty in place.

I’ve purchased Mercedes Benz vehicles exclusively for 41 years as well as every service performed by a Mercedes dealership. I’ve purchased vehicles from over 10 different MB dealerships and have NEVER had a worse experience. I purchased a 2026 Mercedes Benz 580 GLS after taking delivery of a 2025 GLS 580 3 months previously that had issues that MB could not repair. The 2026 has been to the dealership for repair multiple times without remedy. MB refuses to communicate to me regarding the issues I have for weeks when I finally received a call from my case manager Quinten who in the first minute outright lied to me regarding my situation. MB continues to treat a 41 year loyal customer as rubbish. Could not be more disappointed in how the Huntsville Dealership as well as MB Corporate is responding to my issues. The 2025 and 2026 GLS 580 are NOT characteristic of a high end vehicle and I would avoid purchasing them.