Mercedes-Benz Reviews

Bought the brand-new GLE 450, and only run 3,300 miles; the engine needs to be replaced. After one year, the GLE 450 has now been towed 2 more times. All related to the 48V Battery. 1. The first time it was fixed was with a software update. As of right now, the vehicle is still in the Mercedes-Benz of Novi shop. After, almost three week. I finally got my vehicle back. I still have an issue with the exterior door trim falling out. I will be going back to the dealer shop soon. If you want to buy a 90k car and bring it into the shop like this. Good luck.

Mr. Ree ** helped me with my car, he was kind and offered me a loaner car since it'll time some time before I can bring it home, He is very professional and respectful, will recommend him to my friends

I have been a loyal Mercedes-Benz owner for more than 30 years and have purchased multiple vehicles from the brand over that time. Unfortunately, my recent experience has left me extremely disappointed. The leather on the front dashboard is separating from the dashboard itself, and moisture is developing between the rear window and the convertible top. These are not issues I would ever expect to see on a luxury vehicle from Mercedes-Benz, especially considering the care and maintenance the vehicle has received. When I contacted Mercedes-Benz USA for assistance, I was told the repairs would cost approximately $50,000. The only assistance offered was a $3,200 credit toward the repairs, which I felt was completely inadequate given the circumstances and my decades of loyalty to the brand.

⚠️A purchased new 2026 GLC300, in March at Mercedes of Chantilly, VA. ⚠️Driver screen went black, (they took a 1week repair)/huge safety issue, you can not see any warning or speedometer,⚠️ then it happened AGAIN. ⚠️I requested my car to be replaced or a refund. ⚠️I escalated this matter it is under review with Mercedes legal team (l was told). ⚠️so l am in a loaner now, (because I refuse to accept a car that is defective and unsafe). ⚠️I was up-sold and additional 15k of extended warranty and protections (that I did not think I would need before two months of ownership).

I bought a GLC350e a month ago. So sorry I did. Yes, it’s luxurious and quiet while driving, but after 2 lessons, I still can’t figure out how to use Sirius on the radio and steering wheel. I totally dislike the radio system, it’s missing the heads up display, the cross traffic warning allows me to get too close to cars before it beeps. What a waste of $70,000.

I purchased this vehicle for approximately $110,000 and am a repeat Mercedes-Benz customer, having purchased two Mercedes-Benz vehicles within the last two years. Given the premium nature of the Mercedes-Benz brand, I expected a level of customer care consistent with the significant investment I have made in your products. Recently, I attempted to purchase a Digital Extras package that would allow me to remotely lock and unlock my vehicle, remotely start the vehicle, and access other connected services through the Mercedes-Benz mobile application. These features were particularly important to me because personal safety is a significant concern. As a prior victim of assault, I specifically value vehicle technology that enhances security and allows me to access my vehicle safely and efficiently.

I would strongly discourage anyone from purchasing a new GLE 350 or any Mercedes for that matter. I bought a new GLE 350 last year and have just over 12000 miles and the rear tires are basically worn out. I took the vehicle into service to check alignment, etc., and was told this is "totally normal, unfortunately" for the GLE 350 and that I will have to put new tires on my vehicle about every 14 months. If you are someone who does not mind spending a guaranteed extra $1500 a year on vehicle maintenance vs every other vehicle sold, then the 350 GLE is for you. I personally am going to take a bath on a trade in and would like others to know what all salesmen should be fully disclosing before selling this vehicle. Called Customer Service USA and they said they don't get involved with their vehicle's issues and that it is up to the dealership.

I bought a brand new 2024 Mercedes Benz GLE350 less than 3 years ago. It started making a ticking noise under the hood so I immediately took it to the dealership to get it diagnosed. I was told they could not diagnose it without me paying $4,000 to determine what the root cause is, but they presume I will need a new engine. It has less than 63k miles on it! I’ve gotten oil changes, routine maintenance as required and have taken great care of it. The dealership said I declined recommended services, which any service I declined was not pertinent to an engine (only things such as new brakes, tires, etc.) and the corporate agent I spoke to would not tell me details on what I supposedly declined because she did not have that information but continued to reject my request for good will assistance anyways.

I purchased a new S580 in 2025. This is my second S Class that replaced a 2019. In general I have been disappointed with the new S580. The rear deck spoiler came unglued the first month we had the car and the center console storage and rear cup holders do not open and close smoothly. Some switches feel flimsy and do not have a luxury feel. When the car sits for more than a couple of days the emergency brake will occasionally stick which can only be overcome by adding more acceleration and it then pops loose/releases. I reported this to the dealer and they acknowledge this condition, but said nothing could be done about it. At $145,000 this is unacceptable. Mercedes should take some of the useless features off the car and put the $$ into fit, finish and more robust wear items. MB has lost its way.

I'm on my 6th S class and I am having the worst service experience of my life. I was in the car business for 45 years and have never seen such a horrible customer service and communications experience. My car has been at the dealership for 14 of the last 15 months for a vibration issue that is steady at speeds of 70 to 75 miles per hour. Obviously, this is unacceptable for almost any car never mind an S class.

Buyer beware. Mercedes' 4-year, 50,000 mile warranty is not all inclusive. Had a breakdown a on 2022 GLC-300 with 44,000 miles. A known defect that a recall was issue on. Mercedes stuck me with the towing bill to get it to a dealership to get it fixed. Will not buy another Mercedes after having been a customer for over 30+ years.

I do not recommend to anyone to buy any Mercedes. I bought a brand new back in Jan 2020 and couple of days ago it lost power in the middle of highway. I took the car to Mercedes-Benz of Georgetown in Texas and today I was told that engine needs to be replaced. They are asking for $18,000 to replace the engine. Please note that the car is serviced every year at Mercedes-Benz of Georgetown. The last service was in Dec 2025 and they charged me close to $3000 for the service. Please do not get fooled by their brand. Perhaps they were good long time ago but today you are much better off to buy a Kia rather than Mercedes. Believe me it is much more reliable. I cannot think of any car that engine blew up in the middle of highway without any engine light at 50K miles when all the services are done by the dealer.

I love my Benz. But the dumb ass engineers that put the automatic braking system in are stupid! Nothing is behind me when backing out, and all of a sudden the car will slam on the brakes! Almost causing an accident. This is the dumbest feature on the Benz. You can't turn it off either. I'm gonna sue y'all if I get in a wreck because this dumb ass system causes the car to slam on the brakes!

Negligence, Repeated Fees, and "Transactional" Customer Service. I am writing this to share a deeply disappointing experience with Mercedes Benz and Mercedes Benz Corp, while the mechanical issues were eventually fixed, the lack of professionalism and accountability was unacceptable. I brought my vehicle in for a major service and oil leak repair totaling $3,000. Shortly after, multiple warning lights appeared. It was discovered that the dealership had left a critical engine harness connector unplugged during their work. This negligence was severe enough to cause my engine to blow.

I have been on hold about 3 hours in the past week trying to reach the service department, the finance department and the manager. Never has anyone picked up or retuned my short messages. My salesman picks up on the days he is there but this is a matter that involves other things. I spend well over $72K on my car 60 days ago. I truly am regretting it.

LONG TIME MB OWNER. 2026 CLEA Cabriolet (and others) have “Attention Assist” feature which is the worst idea they ever had. It’s useless in daily urban driving and unnecessarily “suspends” the feature. I want my old car back.

Mercedes Benz of Sarasota gave me multiple verbal estimates from 1k-5k. This is not the first time this same dealership had tried to overcharge. I had MB USA involved in past transactions as the dealership said I needed a new battery when I did not. They also tried to overcharge me for tires and they have deceptive advertising which the FTC warned Autonation to not have ads that are switch bait tactics. Do not go to a dealership that you can’t trust. I took it to European Starr and they charged me 1550 to fix it. There is no appreciation for customer loyalty to the brand and MB USA should know how their customers are treated. Don’t trust anyone that doesn’t value your money!

I am writing to share my experience with Mercedes-Benz USA and Mercedes-Benz Financial Services regarding a leased 2023 EQB300 that has had ongoing and unresolved safety-related issues. In December 2023, I leased a brand new Mercedes EQB300. Everything seemed fine initially, but by September 2024 the vehicle began experiencing serious electrical problems. The instrument cluster, including the speedometer and navigation system, would randomly go completely black while driving. This was not a minor glitch — the screens would fully shut off, creating a significant safety concern.

I wish I would have never purchased this car. Brand new 2025 tire is defective, bubble in sidewall, oh not covered, locking lug nut is missing. Key to lug nut is missing, not covered electrical problems.

Seats are garbage! I have had driver seat replaced 3 times for rips. Car 6 years old. I weight 140 lbs. I am not rough on my car. I take very good care of it, but these thin seats are garage. Very disappointing because I like the car overall.

Took my van in for service waited week. Got back with more problems than when I left. They wanted to charge me more to fix. I call this legal crooks.

I bought a very expensive Mercedes. The Mercedes me app doesn’t work. Can’t start the car or open doors remotely for 2 yrs. and they don’t fix it. Cheap cars work better. Not pleased at all. Made 6 calls. No results.

Dear Larry, Good afternoon. I am following up regarding Case Number ** to speak with someone about a warranty transfer for a 2022 Mercedes-Benz GLE 350 that I purchased from a previous owner. I spoke with Michael F. from Mercedes corporate in Atlanta on March 23 regarding the process for transferring this warranty. Could you please provide guidance on the next steps to ensure the warranty is properly updated in my name? I was informed that I would need to fill out a Warranty transfer form and so would the previous owner which was done. I then called Mercedes Benz of Sarasota service center on March 23 at 2:38 pm to schedule service under my name Natalie ** for the soonest available appointment to look at my A/C because it was not blowing Cold air on the previous Saturday before March 21, ironically my mileage was 50,200 and was not sure about if there was a existing warranty in place.

I’ve purchased Mercedes Benz vehicles exclusively for 41 years as well as every service performed by a Mercedes dealership. I’ve purchased vehicles from over 10 different MB dealerships and have NEVER had a worse experience. I purchased a 2026 Mercedes Benz 580 GLS after taking delivery of a 2025 GLS 580 3 months previously that had issues that MB could not repair. The 2026 has been to the dealership for repair multiple times without remedy. MB refuses to communicate to me regarding the issues I have for weeks when I finally received a call from my case manager Quinten who in the first minute outright lied to me regarding my situation. MB continues to treat a 41 year loyal customer as rubbish. Could not be more disappointed in how the Huntsville Dealership as well as MB Corporate is responding to my issues. The 2025 and 2026 GLS 580 are NOT characteristic of a high end vehicle and I would avoid purchasing them.

Today I was stuck in the road as my engine got overheated. I tried to call the emergency contact no. There was no response from them. For 1 hour I kept calling them, but to no avail. Absolute poor service regarding the emergency department. This questions whether to consider Mercedes in future if this is what they provide. I hope the senior management looks at this.

Through the last 20 years we have owned all sorts of Mercedes starting with a 1995 C280, 2012 C350 Coupe, 2014 GLK350, 2016 E350 Wagon, 2018 Metris panel van, 2019 AMG GLE 43, 2016 Sprinter high van, 2025 Sprinter Club van, and 2026 AMG GLE 53. All good to great vehicles but I'm look for a luxury mini van to replace my 2016 Chrysler T&C Platinum limited van but Mercedes has nothing close to that vehicle. I see them trying VLE van but Battery powered. Do what you're known for. A reliable straight aspirated six or eight gas cylinder engine. Cut out all this fancy tech and go back to what you do best. I want a super luxury van. But not electric!! Ask your American consumer!

MB 2008 C350 has been a money pit. Had to replace 1) ESL, 2) Alternator, 3) engine mounts, 4) ball joints. Under 100,000 miles. Now at 150,000 (which I hear is nothing for MB) transmission tcm/tcu valve body replacement $5,000.fix -about same value of car! (That is normal according to MB.) Wow! Need ball joints again. Tires every 20,000 miles. I thought Mercedes was meant to last. My car external looks beautiful, that’s about it! Had bmw before thinking Mercedes would be better. Going back to BMW. The problems were much less. Never had to tow like the many times of mercedes!

Mercedes Benz is not being a responsible automotive manufacturer. They have a safety feature on the AMG 53 Coupe that takes over the functionality of the vehicle called driver assist. This function took over the wheel and crashed the car. Mercedes says they are not responsible when they are. Their manual states if this occurs an accidental collision can occur which is what actually happened. The vehicle could have killed me and yet Mercedes Benz says, "Oh well." After spending close to $100k you would think they would own up to these features that could cause harm or death! Just SAD!

We have 4 Mercedes in household including S560 GLS 63, GLE 580 and GLE 350. I have bought several Mercedes in my lifetime. If you’re considering a Mercedes-Benz SUV, be prepared for a mixed experience. On one hand, the driving dynamics are undeniably excellent—smooth, powerful, and genuinely enjoyable behind the wheel.

We have three Mercedes which means basically there is frequently one that is of need of repair. It’s hard to believe how often a light warning of pending trouble illuminates on the dash. Now the dash itself has buckled as the leather must have e shrunk on one of them. The estimated repair is close to 7 thousand dollars. I am told this is an inherent problem. The consumer phone number provided to speak to corporate leads thru a set of prompts and ultimately tells you to leave a message but don’t expect a call back. I have been driving Mercedes for nearly 50 years and this once reliable product has certainly deteriorated.

Mercedes-Benz Vehicle Malfunction. This correspondence addresses a recent incident involving a Mercedes-Benz vehicle in which a malfunction of the fuel gauge system was implicated. Despite the fuel tank indicating approximately three-quarters full, the gauge system erroneously signaled low fuel, which precipitated unintended electronic responses and resulted in a sudden loss of vehicle control. The vehicle subsequently collided with a parked car. While the impacted parked vehicle was unoccupied, my spouse sustained a whiplash injury, and the Mercedes-Benz was rendered a total loss. Mercedes-Benz has been formally notified of this issue and has agreed to conduct a thorough investigation into the cause of the fuel gauge malfunction. This investigation is critical, as the event has posed significant safety concerns and caused considerable distress.

I recently purchased a 2018 Mercedes Benz AMG GT convertible. The car was loaded with the premium sound system and retailed new for over $120,000. Since the retirement of MBrace and disagreement between Verizon and Mercedes Benz, internet functionality can no longer be purchased by consumers owning a Mercedes Benz 2018 model or older. Internet access is available on Kia's today through a hot spot. How could Mercedes be able to allow this to happen w/o a path for its customers. This needs to be addressed. I have buttons on my car that do nothing now. I can't unlock a vehicle or even use a hotspot on my phone to gain access to internet apps. What's next??? Will they eventually turn off internet radios too??? Help a consumer who bought over 30 Mercedes Benz in my 65 years!!!

All MB GL from 2020 are bad and worst technology. I have gls 580 and gle 450. Both are 2020 and after 4 years both vehicles had gas pedal break down then in three weeks in gls580 infotainment system stop working and in one week after engine lights on. When I go in dealership they gave me $ 19000 estimate and said that it happened due to moisture. When I contect with Mercedes benz Canada customer services then there is supervisor name is KOSHA said, "Contact to your dealership." I suggest everyone that either not to buy mb or if you buy then after three years change it. It's a bullshit vehicle.

Horrible service and now as I had mentioned before my gas tank was left on almost E and I put gas in their loaner and now I just received a bill. Apparently they added $17 and some change to my card when I knew it was on a half a tank, but even if it wasn’t for them to give me back my car on E! is horrible. Once again do not shop here and I’m gonna write a review every single day and now I’m gonna put it on Facebook. I’m gonna put it on Instagram and every social media even TikTok.

I have a 2020 Mercedes GLC with less than 50K miles on it. My front headlights, front turn signals and even my front hazard lights have gone completely out because water leaks into the headlights. In other words, my Mercedes is not water-proof! Mercedes issued a recall for this exact problem on the 2021 models but they want me to pay $5000 to fix my 2020. I am disgusted. My son's Hyundai is water-proof, but my Mercedes is not! Shame on Mercedes!