
Yen of Cedar Park, TX on May 21, 2009
My 2008 Honda Accord has a humongous paint problem! I bought my brand-new Honda Accord in May 2008 at Round Rock Honda in Texas. A couple of months later, I noticed there were spots all over the car, the hood, roof, door, trunk top. In July 2009, I took my car to the dealership for problem analysis, and they told me it's caused by bird dropping and tree sap. They estimated to re-paint the car would cost $3,300. I trusted their judgement because I bought 4 Honda's from this dealership. In good faith, I took it to a body shop to repair the damage, which I used before. After the owner of the body shop examined my car, he concluded the paint is defective.
In August 2009, I contacted the dealership and opened a case with Honda Customer Service. The dealership set me up to meet with Jerry M from American Honda Motor Co., from Dallas, Texas. Mr. M was very belligerent and re-iterated the paint damage is caused by bird dropping and tree sap. Mr. M's attitude was so hostile, at one point of time during our meeting, he threw the key of my vehicle back to me. A day later, Brian M from the Customer Service called me back. Brian stated the cause of the damage is environmental elements and the case is closed. He further stated there is no escalation and will not return any future calls from me.
I retained an attorney, and under his suggestion, in November I located a paint/coating company in Pennsylvania to test the paint. In January 2009, I received the report , and the report concludes no organic contamination on the paint. In April 2009, my attorney wrote a letter to America Honda Co. and the dealership with the report attached. Within a week, American Honda replied and re-confirmed their prior decision. As I discussed this with my attorney to explore the possibility of taking legal actions, my attorney explained to me that the estimated cost is around $20,000 without the attorney fees. My attorney told me this case is not cost effective for me to pursue.
I have been a loyal Honda customer, and America Honda will not help with the paint problem when their product is defective. Most of all, I feel very hurt. I feel I am powerless when it comes to going against the giant American Honda Co. I have pictures, report, and statement to show the facts, but I won't be able to legally make America Honda to step up the plate because of the cost involved.
I am looking for help. If you have any viable solution, please contact me.