Complain about a product or service

Suburban - Miscellaneous Problems

Save up to $379 on Your Auto Insurance. Compare Quotes from Top Providers Now! Find the Best Deal and Apply! - Adv.

Suburban • Transmission • Fire • Fuel pump • Fit & finish • Miscellaneous problems News • GM Buys Back Some Models With Noisy Engines

Ralph of Boise City OK (11/3/03):
I bought a new 2002 Chevrolet Suburban it was equipped with Firestone Wilderness LE tires in size P265/70R 16 lllS M/S. I noticed excessive wear on the inside of both rear tires including cupping on the inside. Alignment was checked at the dealership and an independent shop. Both agreed the allignment was within specifications. The independent shop said the tires were the problem and another independent tire shop made the same statement earlier.

The Chevrolet dealer will not support me with my claim of defective tires, only sayes they are not a GM product and they cannot help. I need to replace all 4 tires and need to know where and who to talk to at Firestone. This is also causing a handling problem with the Suburban.

I am going to have to replace the tires, all four at a cost of $100.00 each or more for safety's sake.

Steven of Prescott, AZ, writes:
I leased a 2000 Chevrolet Suburban from Lamb Chevrolet in February of this year. Since approximately 3000 miles on the odometer, I have experienced excessive oil consumption with this vehicle. To date, I have taken the vehicle 5 times to the dealer for oil consumption tests, and was told by the GM factory rep, John Joyce, that the problem couldn't be fixed, as GM was in the process of designing a new PC valve. I personally do not believe this is the problem, that I have leased a "lemon" and do not trust the vehicle's dependablity, and just want my initial trade in monies back and to be released from the lease agreement without any negative credit consequences. Jill of Modesto, CA, writes:
We have had endless problems with our 1999 Suburban. We purchased this vehicle as new. We have taken our Suburban to the service dept. eight times since January 1999. Some of the services were for the same recurring problems and others were for new major problems, such as a recent leaking transfer case. This vehicle only has approx. 20,000 miles.

The last four times we have taken our vehicle in for service has been primarily for a popping sound in the front end which is heard when driving up a sidewalk curb or merely when turning the wheel to back out of a parking space. This popping sound is very loud and an obvious indication of something not right in the front end. The last time we took it in, we told the service consultant we did not want the vehicle back until this was corrected.

After two days I received a call from Robert in service, he told me again that their service techs can hear the popping but this time they are unable to locate the problem. I again told him fix it before you call for me to pick it up.

After three days Robert called again telling me they pinpointed the problem at the passenger front door hinge. We were very skeptical of this finding, especially when the noise comes from the left lower floorboard area. However we wanted to give them the benefit of the doubt.

Unfortunately, the popping was heard once again as we pulled into our driveway directly after picking up our vehicle from the service dept. Being without a vehicle so many times, with a houseful of children (I run a daycare) has became an issue with my business. I need a large vehicle to transport children to and from school.

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.

Share		Follow us on Twitter.

Back to the top |