Chevy Suburban Reviews

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About Chevy Suburban

GM Rewards Card offers credit card services that provide rewards toward the purchase or lease of GM vehicles. Cardholders can earn points on everyday purchases, which can then be redeemed for discounts on GM products.

Pros
  • Spacious and family-friendly design
  • Modern amenities and safety features
  • Good off-road capability
Cons
  • Frequent mechanical issues reported
  • High repair costs for maintenance
  • Poor customer service experiences

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Chevy Suburban Reviews

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    Reviewed Jan. 19, 2026

    I love my Chevrolet Suburban but I absolutely hate the rear cargo area. It slopes towards the lift gate and I have lot many items when opening. Everything wants to fall out. Seems like on an 80 to 90 thousand dollar vehicle Chevy would learn to make it flat or slope towards the back seat.

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    Transparency

    Reviewed Jan. 3, 2026

    Purchased my brand-new 2026 Chevrolet Suburban Premier two months ago, and every single month it has had a different problem. Each time the vehicle receives a software update, a new issue appears, forcing me to return to the dealership for repairs. Today, while driving my daughter to the aquarium, the vehicle displayed a Transmission Problem – Vehicle Does Not Shift warning. This is completely unacceptable. This is a $100,000 vehicle, and it has been the worst car I have ever owned. A brand-new vehicle should not have repeated mechanical and software failures, especially ones that affect drivability and safety. I am extremely disappointed with the reliability of this vehicle and the overall ownership experience.

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      CoveragePricePunctuality & SpeedRefunds & PayoutsMaintenance

      Reviewed Nov. 25, 2025

      While driving on the expressway at approximately 70 mph in the express lane with my family in the vehicle, the engine suddenly began to stutter and run rough. Within seconds, the vehicle lost engine power, the oil light came on, and the check-engine light started flashing. The sudden loss of power caused another vehicle to almost collide with us from behind, narrowly missing my family when our truck slowed abruptly. Because of the immediate danger, we were forced to cross two lanes of interstate traffic to reach the shoulder as quickly as possible, putting my entire family at further risk. We were then stranded on the side of the expressway.

      The vehicle was taken to the Chevy dealership in DeMotte, Indiana. Their diagnosis determined a catastrophic engine failure caused by lifter stuck, resulting in bent rods and damage to the camshaft. Despite widespread reports and known issues involving lifter failures in this model, there is no recall for this year and model. As a result, we were left to cover the full cost of the repair.

      The dealership did not provide a rental vehicle, even though this truck is our family’s only means of transportation large enough to safely haul all of us. Insurance would not cover the failure due to the numerous notices and documentation showing that GM/Chevy is aware of this problem but has not initiated a recall. Total cost of repair: $8,801.53, paid out of pocket.

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      Punctuality & SpeedMaintenanceStaffTransparency

      Reviewed May 18, 2025

      OK, so I have owned 2 previous Suburbans (2002 & 2013), so the 25 is an amazing upgrade to both of these! First of all, we do a lot of highway miles and the ride is simply amazing! It rides more like a luxury sedan than a truck. Since this is our primary vacation vehicle, we were careful to order 18 inch wheels, as they have a much smoother ride versus the larger ones. I also love all of the new cameras, which is a big help in tight situations. Also, the adaptive cruise control and lane assist make long road trips easier and safer as well. I also love the new exterior design features, particularly the front grill and the aerodynamic wings on either side of the rear window. I'm a bit surprised that those small design features have really updated and enhanced the look so much.

      The only real disappointment, so far, is the owner's manual was really poorly done. Information is difficult to find, nonexistent and they even neglected to put in the required scheduled maintenance requirements (what were they thinking?). Overall, our first impressions on this vehicle have been superb and I would definitely recommend it to others who need a large family/vacation vehicle!

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      CoverageMaintenanceStaff

      Reviewed March 18, 2025

      I have a 2020 Suburban, amazing car until my engine went and Chevrolet will not honor my power train warranty! Now I can’t even get an answer from corporate! They are trying to make me pay $12,000 to fix it! This is unacceptable!

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      CoveragePriceMaintenanceStaff

      Reviewed March 18, 2025

      I really don’t understand why make cars that breaks easily. I bought a 2017 Chevrolet Suburban new one. At 30,000 miles engine died. After fighting with dealer I was able to get a new or refurbish engine installed under warranty. At 98,000 miles engine died again. Yup. Dealer told me it will cost around $6,000 to $7,000 to replace an engine. When I brought the car to 112 Chevrolet in Medford they told me, "Oh it will cost over $10,000 to replace an engine." Do Not Buy Chevrolet!!! Just Don’t.

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      Honesty & Transparency

      Reviewed Feb. 23, 2025

      I have been General Motors customer for a long time. This was the fourth Suburban about from the dealership. The first two didn’t have problem. The last one 2017 Suburban I had many trouble with transmission and the 2023 I have now the car has 46,000 miles and the transmission is gone already. When I Google search it’s known from 2019 to 2023. They have a problem with transmission, but yet General Motors does not say anything. Took the car to dealer to get it fixed. He’s telling me there are 12 other guys ahead of me with the same problem. Honestly, I’m fed up with Chevy and GM for the transmission and I will not buy any gm product nor or recommend gm to all my friend. They should be ashamed of themselves for making cars like this for consumer to buy.

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      Customer ServiceSales & Marketing

      Reviewed Feb. 19, 2025

      I can't believe my 2020 Chevy Suburban (which I bought new) already needs a new fuel pump, 8 all new fuel injectors, 8 all new spark plugs, new motor mounts, new fuel pump, new struts and new shocks and the car is not even 4 years old!! What a piece of crap this car is. I will never buy a Chevy Suburban ever again. I also can't believe Chevy won't return any of my calls. They got their money so why should they be concerned about whether my car is a lemon? Their sales team is so good, they can sell you sand in Florida. Wow, was I suckered by this dealership!

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      Customer ServiceContract & TermsPricePunctuality & SpeedStaff

      Reviewed Feb. 19, 2025

      Hi Readers, I had always been a die hard Chevy Suburban fan. The first one I ever bought was 40 years ago when my first child was born. I wanted a vehicle that I felt provided the greatest protection in an accident (especially with the most precious cargo on board, my son) and after a lot of research, I chose and purchased my first Chevy Suburban. Fast forward to today, I have purchased 5 chevy suburbans and my last purchase was in December 2020 in North Charleston, SC. Boy, was this car a lemon. Just so everyone knows, all my vehicles have always been purchased new from dealerships. I wasn't buying a used vehicle with existing issues. This Chevy Suburban Premier has cost me so much in repairs that I totally regret buying my car.

      The car was not even 3 years old and I have replaced all 8 spark plugs, all 8 fuel injectors, all 4 struts, all 4 shock absorbers and a new motor mount. I have spent upwards of over $10,000 in repairs. These are outside of normal wear and tear repairs like new tires or oil changes. Guess what happened when I called to complain to Chevy? Not one representative from Chevy called or explained why I had all these issues with my car! I called the dealership and Chevy Customer Service multiple times, but no returned calls. Now they are calling me to ask if I want to trade my car in for a new Chevy! What nerve! No thanks Chevy, you have now lost all of my business.

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      Staff

      Reviewed Jan. 2, 2025

      I bought brand new 2022 Chevrolet suburban and this is the worst experience. I had problem in the whole vehicle shaking and driving like an a rough road and unfortunately after spending thousands of dollar to solve the problem, the problem still there and I think nobody can help even in a dealerships.

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      Chevy Suburban Company Information

      Company Name:
      GM Rewards Card
      Website:
      experience.gm.com