
Chevy Suburban Reviews
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- Spacious and family-friendly design
- Modern amenities and safety features
- Good off-road capability
- Frequent mechanical issues reported
- High repair costs for maintenance
- Poor customer service experiences
Chevy Suburban Reviews
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Reviewed Dec. 30, 2022
I purchased a brand new 0 mileage Chevrolet Suburban 2023 on September 2nd, for WORK pretences. I took the car into the dealership on Oct 17th (now with 2k mileage) because the steering wheel got very stiff while driving and they returned it to me that same day saying everything was fine. The next day, Oct 18th, I take the car back to the dealership due to the same steering wheel issue that almost costed me my life while driving on the highway. After NUMEROUS phone calls and walk-ins (literally every other day), ‘Til this day, there is still NO update or solution from neither the dealership (Autonation) nor General Motors.
So now, I have not been able to work WHILE I am still making all payments even without the vehicle. Also, being told reimbursements aren’t even guaranteed (even given this case’s circumstances) and if they are, it would be AFTER the case is closed (which who knows when this will be, given it's been 3 months so far and still nothing). This has been THE MOST FRUSTRATING AND DISAPPOINTING EXPERIENCE!! The WORST customer service on behalf of General Motors AND Autonation! I do NOT recommend or wish this to happen to anyone else!!
Reviewed June 28, 2021
We bought a brand new 2020 Chevy suburban. Five days after purchase it rained and water filled the inside of the truck. After four trips to the service department with multiple reoccurring leaks. We were told there is nothing they can do. It took four months for GM to get back to us only to find out we are stuck with the truck. “Sorry”. Do not buy new GM vehicles. They are not who they used to be. If something goes wrong you are on your own.
Reviewed Nov. 10, 2020
I bought 2020 Chevrolet Suburban and drove only 20000 miles. Car has Engine Light came. I visited 6 time already dealerships. They couldn’t figure out the problems. I am struck. Nobody help me. Call GM motors. Call dealerships. I don’t know where I go. Only God help me I think.
Reviewed Jan. 13, 2020
Bought a 2018 Suburban (traded in a 2016 Tahoe) in March 2018. In the fall of 2019 the middle row DVD screen stop working as well as experienced issues with the front passenger seat belt latch. Took it to the dealership in October 2019 and paid for diagnostics review, $138.25. The review resulted in the dealership not being able to identify the issues and noted that both the seat belt latch and DVD screen would have to be replaced, $739. The car was no longer under warranty due to mileage and therefore I was on the hook to pay for the replacement.
I questioned why a vehicle that was only 1.5 years old would have these issues, especially the seat belt latch issue. Does GM not stand behind the quality of a vehicle that cost over $65,000? I was told all the luxury car brands had reduced their standard warranty's so I would have the same issue with them as well if I drove a luxury brand. I called GM and opened a case with Customer Care which turned out to be a nightmare in dealing with GM Senior Advisors. For 1.5 months it was back and forth with 2-3 different senior advisors as they talked with the dealership and reviewed the estimate. At one point I had to explain the estimate in detail to the advisor via e-mail. The goal was that GM would review the case and offer to pay a portion of the fee to replace the DVD and belt latch.
After multiple voicemails and e-mail status updates in late December, no word from GM with regard to the case status. Called the general line today 13JAN2020, and found out that my case had been closed on 23DEC19. Very disappointed in the GM brand all around. I've opened a new case but am not hopeful of a positive outcome and 3 months have come and gone. I've been driving a brand new vehicle that the passenger seat belt latch you have to click several times to latch correctly and a DVD system that my kids can't use, unless they sit in the 3rd row seat. Disappointed in the dealership (Fitzgerald Cadillac of Hagerstown) as well. My family has bought 4 new vehicles there in the past 5 years. At a loss for what to do next other than looking into other brand SUVs.
Reviewed Dec. 30, 2019
Don't even think about purchasing a Chevy product. My 2017 Chevy Suburban is in for a warranty repair - defective valve/valve lifter, The dealership can't find the part - Chevy can't deliver the part and best of all after being in the shop for a week chevy finally calls me to tell me they don't know when they can supply the part for the repair. I never had this problem with my Toyota.
Reviewed Sept. 4, 2019
2009 Chevy Suburban, burns oil, fouls out plugs because of this. Noted but no recall. Door lock & window buttons problems. Replaced hubs at 50K. Cheap interior. Premature rusting from inside out which really can’t be repaired. Pay their CEO 25mm+ year but pump out junk. Ha
Reviewed April 19, 2019
2005 Suburban. Has been a terrific car for us. 209k and have owned since new. Have replaced many wear-parts. Just did both front bearings last week. Water pump about a year ago. Fuel pump at about 150k and installed SS gas lines at the same time. Rear wiper and defrost haven't worked in years - supposedly the connection at the liftgate get corroded. Both front tie rod ends at about 100k or so. New plugs last year for the first time - no problems, but I thought how can spark plugs last that long? Rear AC began leading long ago so I bought a bypass plug and haven't had any AC problems since. Gauges - yes they are a well-known problem - cheap crap and I have two nonworking now, but a lot of guys will replace the gauge motor for not much $. Changed oil every 5k with Mobile 1. Changed trans fluid every 60k. flushed cooling system at 100 and 200. The interior stuff if what GM really cheaps out on. Seat folding mechanisms, seatbelt latches, etc.
Reviewed Feb. 4, 2019
My 2017 Suburban has been back to the dealer 5 times to have the radio fixed. It cuts out about 3 times a day in my travels. Most times I have to listen to my local radio station on my phone to hear music. It SUCKS that I paid $65,000,00 for a brand new SUV in 2017 and have this kind of PROBLEM. It was fixed for 6 months and now it cuts off and if I pay for satellite radio and I guess it my problem that sucks going on 2 years and still can't fix it. What can I do???
Reviewed June 22, 2018
We have a 2012 Suburban that started rusting last year. The local Chevrolet dealer "fixed" it under warranty. Now 9 months later the vehicle is out of warranty and dealer and GM will not fix the recurring rust. GM states since no parts were replaced last year there is nothing to parts warranty. Our position is parts should have been replaced and not repaired and I was told that warranties cover defects in material AND workmanship. GM does NOT care about its customers!!!
Reviewed June 21, 2018
I had previously owned a 2011 Chevrolet Suburban. I like their size, setting on the road, and safety. The large size, and three rows of seats make it easy to take friends with you. It has GPS, OnStar, and many other modern features that enable to maximize my time in an automobile. I can relax as I drive in summer when I have cooling seats and in winter when you can use the warmer on the seats. Children can watch DVD movies en route. However, the vinyl/fake leather and size of the captain's seats is not of the quality of earlier models. The third row of seats does not have much leg room. I would also like more metal and less plastic in the frame of the vehicle.
Reviewed June 17, 2018
I like the Suburban very much. It is a great family car and easy to use. It is really big but I don't mind it at all! I like color and frame of the car. I like that it has safety features and that it has DVD players for the kids to watch movies. I like all the features it has. But I don't like the size. It's also hard for the kids to climb in the very back. But I would recommend making it any bigger. Maybe add sliding side doors like the vans have.
Reviewed June 13, 2018
The Chevrolet Suburban is fully loaded and has sunroof and satellite radio capabilities. Very reliable vehicle and drives great in all weather conditions and long trips. It easily switches from 2 wheel drive to 4 wheel drive. It's also very roomy. I have 2 boys who are very active and are into anything with motors and wheels so I purchased this vehicle for the third row seating. All the seats lay flat or come completely out very easily if needed. I already have a smaller car and wanted something for vacations, for the boys and their activities, to be able to take the whole family in one vehicle.
Reviewed Sept. 4, 2017
Bought a 1999 Chevy Suburban with 197,000 miles. Ran good until the passlock system shut off my fuel. Security light is intermittent even after changing key cylinder and ignition switch AND doing the "reset" of the PCM. Called the dealership and they want over $1000 and I have to find a way to get the now dead vehicle to their shop. After replacing everything that could cause the crank but no start situation. My kids and I stalled out in the middle of a busy intersection because of this! Very dangerous! After reading about how many countless others who have been in the same situation, you'd think there would have been a recall! Don't think my next vehicle will ever be a GM, sadly. I've always bought and driven Chevys but this makes me worried!
Reviewed July 16, 2017
In 2014 of June we bought a used 2007 Chevrolet Suburban. After having the suburban for about a year and a half, we were coming down the expressway all of a sudden the suburban started trembling doing knocking sound and it stopped completely running. According to the dealership and the suburban had already exceeded the miles and it was no longer under warranty. We took it to our mechanic to find out the unfortunate diagnose that the motor was no good. The motor needed to be overhauled completely.
The Pistons rods lifters we're no good. It took us about three months to get the money $1,600.00 to rebuild the motor. It was still under warranty. We had one year of warranty. After six months the lifters started knocking again to get back to the place where they had fixed it and replaced the lifters again. Warranty expired June 6 and on July 12, 2017 it broke down again. Same issues with the lifters. Another thing we are still paying for the suburban. Any advice on what to do to get rid of it from tech to GM? Anybody with the same issues. Also the dashboard is cracked, the wheel alignment does not last.
Reviewed April 21, 2017
In 2013, we purchased a 2010 Chevy Suburban LTZ with 50,000 miles & 1 owner. At 149,000 miles we had to have the engine replaced. Chevy/GM refuse to assist with the expensive repair. My research has proven they know the engines put in these vehicles between 2006-2012 was defective. A Chevrolet representative has stated that they are aware but have not issued a "bulletin" about it. The Service Advisor at the dealership where the repair was done also explained that they are aware of it and that the problem with the engines has been corrected since then. I feel that if they are aware of an issue as serious as a faulty engine, they should assist customers in paying for the repair.
Reviewed Jan. 29, 2017
I currently own a 2011 Chevrolet Suburban LTZ 4X4 which I purchased new from Uftring Weston Chevrolet in Peoria, IL in May 2012. I have well maintained this vehicle and others I own/have owned and keep all invoices for services rendered. The vehicle has just over 47,000 miles (approximately 8,000 miles/year) and is utilized on a very limited basis as my wife has her own vehicle and I have an assigned vehicle through my employer. I am writing you in regards to services and repairs conducted on this vehicle since October 2015 for a reoccurring problem, that is, this vehicle's front end failed to stay in alignment after short periods of time following three alignments.
During the week of Labor Day weekend in 2015, I took my family on vacation to Alabama, driving the Suburban from Springfield, IL (former residence) to Gulf Shores and back. Upon return to Springfield, I had an oil change and 19-point inspection of the vehicle conducted by a local auto shop on 9/15/2015. Upon reaching another 6,000 miles (36,763 total miles), I took the vehicle into Discount Tire for a tire inspection and rotation on 10/12/2016. I was advised by staff the inner portion of the tread (approximately 2-3 inches from the sidewall) on both front tires was worn down to the belts.
I was allowed to inspect the tires and confirm the findings. I was surprised since these original tires had a 65,000 mile warranty but concerned as to what caused the uneven, early wear. I purchased two new tires totaling $437.92. I then visited the same local auto shop where I had the aforementioned oil change conducted and had a 2-wheel alignment performed. This service totaled $62.50.
After utilizing the vehicle on local highways on a trip to St. Louis, MO, it appeared the Suburban was pulling to the right which prompted me to bring the Suburban into Friendly Chevrolet in Springfield, IL on 4/12/2016. Staff confirmed the vehicle was out of alignment at 40,733 miles, just over 4,000 miles since the initial alignment. I explained to Friendly staff of the early tire wear, the purchase of two new tires due to the uneven wear, and that the vehicle had an alignment previously. I voiced my concern that something within the suspension was affecting the alignment to fail. I requested the staff fully inspect the Suburban for one or more causes. Friendly allegedly found no problems and realigned the front end. I was charged $97.95 for this second alignment.
In July 2016, my family and I relocated to the McAllen, TX area. We drove the Suburban from Springfield, IL to McAllen over a two day period. The vehicle, again, appeared to pull to the right during the drive. I brought the vehicle into Charles Clark Chevrolet for inspection and services on 8/6/2016. Charles Clark staff advised the Suburban was again out of alignment at 45,233 miles, 4,500 miles since the second alignment. I advised the service department of the reoccurring issues with the alignment and tires and pleaded with the staff to determine the cause. Yet again, no issues or problems were found with the vehicle. Services charged by Charles Clark totaled $351.47, including $79.95 for a 2-wheel alignment.
I brought the Suburban into Discount Tire in McAllen, TX on 12/27/2016 for a tire rotation when the vehicle reached approximately 47,750 miles. Again, I was advised by staff the inner portion of the tread (approximately 2-3 inches from the sidewall) on both front tires (last two original tires) was worn down to the belts. I was allowed to inspect the tires and confirm the findings. I was provided a quote by Discount Tire for two new tires, etc. for the amount of $418.99.
Upon having the original tires/wheels reinstalled on the vehicle, I drove the Suburban directly to Charles Clark Chevrolet and advised the service department of the findings. The vehicle was inspected and found to be out of alignment... Again. I told the service counter attendant I would not re-acquire the vehicle until the problem was determined and resolved. I was provided a courtesy ride to my residence and was later contacted by Charles Clark which notified me a lower ball joint was determined to be the cause. The replacement parts and labor totaled $588.82.
For one whatever reason(s), Charles Clark did not align the vehicle and suggested I take the Suburban into Firestone and purchase a lifetime alignment. Charles Clark provided a quote of $422.46 for two of the same tires which were installed on the vehicle and the same tires which Discount Tire had quoted. I spoke to with Charles Clark Assistant Manager Juan ** regarding the problems I encountered and costs I incurred since 10/12/2015. Mr. ** advised under no circumstances should a ball joint need replacing no earlier than 125,000-150,000 miles unless the vehicle is driven under adverse conditions or duress. Mr. ** did at no time offer to provide any compensation for Charles Clark 's lack of responsibility in finding the problem after I specifically advised the service department of the vehicle's issues.
I contacted a local Firestone branch on 1/2/2017 and was advised a lifetime alignment for the Suburban would cost $199.99 plus tax. The vast majority of vehicles I have owned have been manufactured by General Motors and most of those vehicles happen to be Chevrolet. I have always been happy with these vehicles, however, I am terribly disappointed in the lack of interest and professionalism conducted by Friendly Chevrolet and Charles Clark Chevrolet as I informed, pleaded, and begged for these dealerships to locate and resolve the problem. I also question the quality of products used by General Motors/Chevrolet as Mr. ** advised.
I respectfully request General Motors/Chevrolet compensate me for past services/charges I have incurred and future services/charges I will incur to maintain my vehicle in a safe condition: $437.92 - 2 tires replaced by Discount Tire on 10/12/2015, $62.50 - alignment completed by One Stop Auto on 10/12/2015, $97.95 - alignment completed by Friendly Chevrolet on 5/24/2016, $79.95 - alignment completed by Charles Clark Chevrolet on 8/6/2016, $588.82 - ball joint and control arm replaced by Charles Clark Chevrolet on 12/27/2016, $418.99 - 2 tires to be replaced by Discount Tire on future date, $199.99 - lifetime alignment to be completed by Firestone. Total charges requested to be compensated: $1,886.12.
I wish to remain a loyal General Motors/Chevrolet customer/owner. Please do not hesitate to contact me if you have any questions or concerns regarding this matter. Thank you in advance for your time and assistance. I look forward to your reply.
Reviewed Sept. 25, 2016
I make this posting to provide information to other owners of this product. I have no desire to interact with the manufacturer (Chevy) nor purchase any more of their products--besides the issues with this Suburban, we are starting to have serious issues with five 2015 Express Vans purchased just a year ago. We originally purchased "The Sub" for real estate showings on a resort project development. 4WD capability and large passenger capacity was the attraction. After several years of adequate reliability, some strange things began to happen with various interior controls/equipment and dashboard indicators. Radio would turn off and on on its own, or not turn off at all. Dashboard lighting would dim and/or brighten randomly. Cruise control would work intermittently and recently has ceased to function at all.
Windows would on occasion open/close on their own and/or stay open and not respond to the window control buttons (we would pull the panels off the doors and directly wire the windows in order to close them). The 4WD activates by itself, going into low and high range for no apparent reason (although the selector is kept on 2WD at all times). The most serious incident was when the door locks & windows control module in the driver's door armrest short circuited, heated up and began to burn immediately after the windows became "possessed" and were randomly going up and down on their own. Fortunately the driver is not a superstitious fellow and was bright enough to quickly pull-over and disconnect the positive cable off the battery before things got too hot. Our mechanic replaced the module and it hasn't caught fire again. However the weird "mind-of-its-own" issues with the internal displays and controls have continued.
Chevy service has been useless and I have better things to do than play games with them--I just take my business elsewhere (Toyota and Lexus have been great). We have relegated the vehicle to use by our field maintenance crew, who have reported that the vehicle is still "spooky" and driving it is somewhat of an adventure. Cheaply built, poorly engineered (I'm a structural engineer, by the way), and poorly serviced equipment is a sad testament to the sad state of our country's fading manufacturing prowess. At some point in time, I will add another post in regards to the newly developing soap opera with the five 2015 Chevy Express vans I mention above (part of the suspension fell off one, another caught fire, and steering has failed on a third). However, I want to get a better view of how Chevy handles this matter before passing judgement. Buyer beware.
Reviewed May 5, 2016
My 2008 Z71 Suburban has been a real problem. First it consumes a quart of oil to about 600 to 800 miles. The dealer said that these are acceptable GM specs so nothing could be done so every other tank of fuel I just put in another quart... The interior dash has cracked in a few places and the chrome is peeling off handles, (had a client cut himself the other day) had dealer replace ($200 labor plus parts). The biggest problem is the stabilitrak light comes on and the vehicle becomes hard to drive i.e. engine misses, low power, shifts hard, and hard to steer. Now and then the hatch opens by itself but I can't rule out the hatch button on the remote being pushed while in my pocket. After spending just a little time online I see that these the same common problems for numerous owners of these same vehicles. I think in this case we the people need some legal help. Anybody??
Reviewed April 25, 2016
My 2008 Suburban has been nothing but trouble. I can't go half way through an oil change without having to add 5 quarts of oil in between changes and there is no way it should use that much oil. The front air only works when it wants to. Now just recently started is a wobble when you accelerate... What the crap GM? I have had no trouble out of my 2001 Impala 3.8 and I love that car that is the only reason why I got another GM product because I use to be all mopar 'till they started making crappy engines... examples: 2.7,3.7,4.7 and some of the 5.7's not it looks like my business will be going to Ford since GM won't fix the problem.
Reviewed March 16, 2016
Give these cars a 5 star rating, based on the one I own. Can't believe all the bad reports I read here. My 2012 LT 4wd works flawlessly and is a real pleasure to own and operate. The variable displacement and cruise control are perfectly smooth and 100% dependable. The engine is smooth and burns 0 oil at 103,000 miles... All original plugs... Just changing oil with best mobile 1 synthetic every 4,000 to 6,000 miles and will not have engine issues. Contrary to comments here these engines are well designed roller cam, lifters, rockers and run as sweet as any engine ever built.
I also own a very hi-tech 535xi BMW, twin turbo, with less than half the miles, but when it comes time to cross the hot Calif. desert from AZ to San Diego it's the suburban that comfortably takes me there and back. I have had many suburban's, including recently a 2007 Denali (ran it out to 185K) and was running great at time of trade-in. I don't know what you guys are doing to your vehicles, but these comments are certainly not what I have experienced. I am 72 years old, owned a large repair shop and three diff. auto/parts/machine shops. GM still makes the best engineered vehicles. Oh, and the GM/Allison 6 speed trans. is the best in the world for normal driving, if properly maintained, serviced and driven.
Reviewed Feb. 12, 2016
Purchased a new 2015 Suburban in Dec 2015 and now have 2800 miles on it. It has been back twice for repair for the vibration in the vehicle most of the time and worst at about 40 mph and between 70 and 80. Horrible vibration and buffeting/drone noise in the vehicle when the engine switches from 8 to 4 cylinders. The dealership says I have a problem car, GM says it is a problem that they do not know how to repair. They have redone all the tires and rims, replaced the exhaust system, torqued the engine mounts, balanced and aligned the drive shaft, all to no avail.
Having talked to GM they say that they consider it normal, the pounding headaches it gives the occupants and car sickness, normal and they will not go further on repairs or buy back or replace the Suburban. I have had 5 Suburbans and this is the last one. They suggest that I sue them! This is one totally screwed up situation. I am selling my new car and losing $12,000, so this car cost me about $4 per mile owned. If you are buying any of GM's large SUVs they all can suffer from this problem that cannot be repaired. General Motors does not care about its product or its customers.
Reviewed Feb. 5, 2016
I bought a 2016 one because I'm a tall guy and I need a big car. The first one I bought was shaking and was not good. I return back to the Chevy dealer here in Concord, CA. Then after a big fight the owner agreed to change it with another one but the other one is more expensive. However I agreed and paid the difference. The car has no power whatsoever. I have to floor it to accelerate. The collision dynamic sensor is the biggest joke ever. I was about to hit a car in front of me on the freeway while I was driving 70 mph and never beeped!
The dealer is so rude. Customer service is horrible. I contact GM and they did nothing. Never buy an American car again. I have been driving Japanese car for the past 12 years and they all headache free. My problem is this, Japanese car, even the biggest model, they started to shrink them from inside and it is very uncomfortable for me. Again I will never buy GM or any American cars anymore.
Reviewed Dec. 23, 2015
Nothing but problems w/ this car. When the car was new, it was burning oil, and took the dealer 5 times to fix it, always saying (all cars burn oil), only to come back later and say it was common w/ these trucks. Cruise control broke, radio broke, door doesn't open, and now the front axle broke. The dealer said a nut came loose and broke everything, and that it happens a lot w/ this car. Have to say this is the worst car I have ever purchased. Hopefully someone will read this prior to purchasing a Chevy or a suburban and not make the same mistake.
Reviewed Nov. 26, 2015
Seeing same issues I am having with my 2007 'Burb. My 2002 with almost 200K is doing better even after 2 accidents! The issues I am seeing reported with Stabilitrak have to do with wheel hub bearings (front). May as well just replace them, I have had both done by 85,000 miles. Not acceptable for American trucks, whatsoever. Plating peeling off interior door handles... yup. Even the rep at local dealership said "You should replace those.". He cut himself! WTH... show me some service and DO IT! You just cut yourself! Service Airbag sensor currently on. Yeah right. I'll get right on that one. Another issue (as I have read and replacing tomorrow) is the brake switch. They are crap. Creates issues with cruise control (won't come on if brake switch bad). Cheap fix but insane at under 100K. This ALSO creates issues with my aftermarket remote starter (also won't start if brake switch bad). Dashboard cracked, but I guess I am fortunate it's only in one spot.
She doesn't like idling at all. If you drive and park for few minutes (running) some sort of idiot light will come on. Again - I bought another 'Burb because my '02 was/is a real workhorse. They failed, seemingly, after '06. Same issues with local dealer of crappy service/advice. I WILL give kudos to dealership in Harrisonburg, VA Jim Bowman Auto Plaza. When I went there on July 3rd (legal holiday this year) they gave me excellent service and advice, even late in the day. This is when my first bearing failed while out of town. They could have really taken advantage of me but didn't. Wish they were in Cleveland area. They almost made want to buy something from them just because of their service quality. This includes service manager, the people in the office and the mechanics themselves.
Reviewed Oct. 12, 2015
I just purchased my used 2007 Suburban and it's already doing some weird things. My check engine light came and a diagnostics test stated it was due to the throttle control. I also got a message stating my oil was low and oil needs to be added. My dashboard is also cracked in 2 different areas. My radio started turning on and off by itself but reading other articles it's only a drop in the bucket compared to other issues at hand. I'm just waiting to see what will happen next.
I'm a die hard Chevy/GM product man but buying this vehicle may kill my pocket or me. My older Chevy vehicles have had problems but nothing to this effect. I guess they'll keep charging us more money for the vehicles we love and construct them with cheaper parts just to keep their pocket healthy. What is it going to take before GM steps up and take responsibility for their actions, a near miss or a life? Guess we'll see. The latest recall is the windshield wipers possibly causing the motor to catch fire to an electrical issue. I think I bought an electrical bomb!
Reviewed June 24, 2015
Bought my 2009 Chevy Suburban brand new, but interior components started to break: Dashboard cracked (about 40k miles). Pockets behind driver and front passenger seats broke (about 20k miles). Center seat/storage door in the front row broke (about 35k miles). Door handles (chrome cover peeling off), causing my wife to cut her hands several times (about 70k miles).
I was considering the Toyota Sequoia before deciding to buy this suburban. I was hesitant at first thinking American cars are historically bad and cheap but thought American trucks are solid. Needless to say, I am disappointed in this $48,000 truck. No more American trucks for me. Going back to ever-dependable Toyota. It didn't really bother me until things started to break one by one. Now I believe I'm out of warranty but realized plenty of consumers have been complaining about the same issues.
Reviewed May 18, 2015
Like many, I have the issue with the stabilitrak like coming on in my 2012 LTZ. Not sure why we bought another LTZ or Chevy product but rest assure, it will be my last. No one is helping from GM as well as the dealership. Where is the customer service in America? Obviously not with the auto manufacturers. If someone knows of a fix to this issue, please post it so we can all benefit from this faulty product.
Reviewed April 23, 2015
Bought a used 2009 Chevrolet Suburban back in August of 2014 with 74,000 miles. Transmission just went out at 87,000 miles. Requires full replacement costing $3,900. Of course it is just out of warranty! Over five years. Not happy with this new six-speed transmission. That is just not right! Luckily I kept my 2000 Suburban as a spare... still driving it now with 278,000 miles. Apparently these new six-speed transmissions are built for better fuel economy, but they sure do not hold up.
Reviewed Feb. 23, 2015
I purchased a 2008 Suburban with an extended warranty from Burns Chevrolet Feb 2014. After 6,500 miles and 6 months of owning the vehicle, it started spitting black smoke upon startup. We took it to a certified GM mechanic who said the rings and pistons in the engine were bad and the engine needed to be replaced. He contacted the warranty company to come for an inspection. They denied the claim saying there was no oil in the engine and blamed us for not servicing the vehicle properly. The mechanic stated that when the vehicle was brought in, it still had 10% oil life left according to the vehicle dash. No indicator lights or alerts came on to say otherwise and he asked for a re-inspection.
The warranty company came back and denied the claim again, but this time gave a different reason. They stated that the engine had carbon build up and caused the engine failure, and that wasn't covered by the warranty. The mechanic wrote a detailed letter to the warranty company explaining that the rings and pistons in the engine were bad causing the oil to be burned excessively and caused the carbon build up on the engine and that it was likely that way when we purchased the vehicle. Neither a consumer nor a dealer would be aware by looking with the naked eye, but it should be honored as a repair from the warranty company.
After 6 months of back and forth with no result, and no vehicle we are making payments on, and $6k in rental vehicle costs, we started looking for an engine to replace the faulty one. We discovered that the 2008 Chevy motor had thousands of complaints for the exact same problem and that GM and their warranty companies find reasons not to replace the engine. If this is a known issue and so many people are having the same problem, how could it be denied due to not changing the oil after 6,500 miles?
We went to Burns Chevrolet and spoke with the owner who told us there was nothing they could do to help and if we wanted to sue, go right ahead. That is just bad business when you can lie to someone about the issue and not honor the warranty they sold us knowing full well that model and year had an issue with the engines.
Reviewed Jan. 22, 2015
Have had electrical problems. Inside door handle problems cutting your fingers. Outside mirror problems. Has used oil since we bought it. We bought it brand new off the showroom floor. Have been very dissatisfied with this vehicle.
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