Chevrolet Silverado Reviews

I've currently started looking at other makers. Please note I've owned seven or eight brand new out of the showroom, Chevy vehicles and the quality has gone down dramatically. I would reconsider to anyone considering buying a new Chevy truck. I wish I would've never traded in my 2020 but that's what I get for wanting to support my Chevrolet dealerships. I recently revisited the dealership to purchase a brand new truck because of my dislike of the turbo max and they pretty much slapped me across the face with a price. I lost my downpayment and everything for my recent purchase and then somewhat a scam.

Wait. Here is where it gets worse. The only reason I went EV is to avoid these crazy gas prices. Now they gave me a gas Silverado which cost me over $70.00 already. I just advised the dealer that this isn’t going to work for me. Anyways through it all General Motors have not call or responded to my emails. Anyone out there thinking of switching please do your research when it comes down to purchasing these high price vehicle ($98,000.00) and within a year or two it’s breaking or having issues which is so much of an inconvenience for the customer.

Then my next bad experience I had to turn around so I made a U-turn in the road and when I hit reverse the truck stall while traffic is coming. For 5 minutes I’m sitting in the middle of the road, truck wouldn’t go in DRIVE OR REVERSE. As I’m panicking it wouldn’t cut off or anything. Finally it cut off and I was able to restart and get out of the way. Then last night my husband started the truck and it made a dragging noise as if it was stalling to start. I haven’t had this truck only for 3 months and it’s been giving me a headache since the day I got it. If I can trade it I would for my 2023 I gave them. But I’m here today at the GMC to get service done and I am told about a recall on it. I just went on the website and see multiple recalls along with the fact I only got 1 key for it. I know Lemon Law is my next step. Do not waste your money getting a RST PLEASE.

Today I flushed the engine with LiquiMoly Engine flush and added LiquiMoly Cerakote and LiquiMoly Lifter Additive. NOT cheap. Also, due to the DIRECT INJECTION fuel system, you HAVE TO add fuel additives. Good ones ! NOT cheap ones. I use Techron Concentrate Plus Fuel System Cleaner, as well as BG 44K Fuel System Cleaner Power Enhancer. They do work but they are NOT CHEAP. You will notice better performance. I buy them by the case to try and save money. I do my own oil changes still because I don't trust quick lubes OR EVEN the factory, but I'm getting tired of doing them. I am gambling that all my "preventative maintenance" will pay off and not blow up the engine prematurely.

This is the "TRUE COST" of this "HIGH RISK COUNTRY" truck. I am not impressed at all with Chevrolet/GM. When and if this "HIGH RISK COUNTRY" truck blows up... I think I will try another manufacturer, but WHO? Not sure who. Seems all new trucks have problems. Even my FORD and DODGE buddies have issues. So, if you are buying a new truck, expect to pay LARGE for oil changes and preventative maintenance. Time will tell I guess. I am gambling. I'm at 49,000 miles so far.

It's been there since, they have replaced the fuel injectors, coils and spark plugs but that did not fix the issue -- they are not sure what the problem is and we are waiting for a GM technician to come on site and look at the truck. That Thursday I shared we needed a rental or loaner as we were down a car. The dealer didn't have a loaner so we needed to rent a vehicle and this is where my interaction with GM came in. GM offers $44 a day and requires you rent a GM model vehicle -- all good, but our only option was a Chevy Malibu and it's still costing us out of pocket. We had the rental for 8 days -- Just returned it on Wednesday as Jack Hanania was able to provide a loan (BTW they have been great -- my issue is with GM direct, not the dealership).

I returned the rental, got the ~$400 invoice, called GM to see how I start the reimbursement process and was told they only refund AFTER the truck has been fixed. IMO, this makes ZERO sense as I have turned in the rental and my truck has no fix in sight -- what does my vehicle being fixed have to do with them reimbursing me for a rental already turned in? I shared my discontent with the "customer service" rep who mind you was not very pleasant. Kept saying "you are not understanding me" and "we do not take into consideration how new your vehicle is -- our policy is our policy and there are no exceptions". I said every rules/policy has an exception and in my case it is a clear no brainer for them to grant an exception for reimbursement as my truck may not be "fixed" for another few weeks.

I again was told I am not "following what they are saying to me". This is when I lost it and requested a manager who was equally "pleasant". GM do you not know there are so many VERY QUALIFIED unemployed folks that would do a MUCH BETTER job engaging with customers. After all we are at the center of your business and since I have engaged with you direct, it's very apparent that you do not care about your customers. Or at least the "customer service" folks that you "trained" and employ do not. It is very sad, that an already poor experience of having a brand new vehicle in the shop for 2+ weeks, with no idea what is wrong with it, just got more unpleasant as I am at the mercy of GM to fixed my truck in order to be reimbursed for the rental car. It just does not make sense to me.