Complain about a product or service

Ford Springs

Dawn of North Chili NY (06/18/08)
I had my front driver side struts snap and pop my tire on my 2003 Ford Taurus yesterday morning when I was leaving my driveway. I had some relief when the guy from AAA came to tow my car away said he thought it may be recalled because this is COMMON to the Ford Taurus. I was thankful some of the cost may be absorbed my Ford. To my amazement I found out this morning that Ford has only issued a recall until 2001. BUT THEY HAVE NOT FIXED THE PROBLEM. I am disappointed at Ford for not caring about its customers. I had a baby in the car!!! HELLO this could have injured or killed my child or myself!! Times are hard for many families including my own and now I have to find some money to pay to get this repaired when it is clearly Ford's defect. I am really upset Ford has done nothing to protect its loyal customers.

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George of Hartford CT (06/09/08)
On my 2002 Mercury Sable both of the rear coils have broken. I would like people to know that they need to submit their coil problems to the National Highway and Safety phone number: 888-327-4236 or web site: http://www-odi.nhtsa.dot.gov/ivoq/index.cfm Like so many others on this site I have encountered the same problem. Ford says that the problem must be submitted to nhtsa or else they will not place a recall on it.

Felix of Kansas City KS (05/28/08)
Front left spring on my 2000 Ford Taurus broke when putting the car in Reverse. I don't think steel is suppose to corrode and break like that.

Christy of Manhattan KS (05/27/08)
My 2002 Ford Taurus has 65,000 miles. In the last 6 months I have had to spend over $3,000 on it. Both rear coil springs broke and had to be replaced along with struts; same thing happend 3 months ago to front coil spring & struts. Camshaft snchronizer went bad; brakes and rotors had to be replaced several times; the list goes on and on. Help! WHY aren't some of these DANGEROUS things happening to this make of car under RECALL. I am reading more and moreo people havingi the same problem with this make/year of car.

Robert of Clinton MD (05/24/08)
1999 Ford escort, both rear strut springs broken. Both OEM springs were welded and broke at the bottom part of the spring. The springs had two diffrent diameters, the top portion was thicker in diameter than the bottom part. Poor design or a cover-up for a short spring, they just welded it together, bad idea...

William of Columbus IN (05/20/08)
2001 Ford Taurus, rear spring broke puncturing tire. Discovered both springs were broken and probably not recent. Spring finally shifted enough to puncture tire.

Robert of Exeter RI (05/20/08)
The coil sping on my 2002 Ford Taurus broke, when I backed up this morning 5/19/08 to leave for work it cut the tire. I was amazed to see how many people this has happend to.

Susan of Martinsburg WV (05/15/08)
Returning home from the airport on a busy interstate highway, my right rear tire suddenly blew out. I had to drive home(about 70 miles) on my donut tire. The tire was shredded and had to be replaced, when we tried to put the new tire on it wouldn't fit right and it was then discovered that the rear spring had broken in two places and that the bottom piece is what shredded my tire. My hubby kept asking me if I hit something because those springs aren't supposed to break like that. I almost think he thought I was lying. Now after reading all of the other complaints it makes sense. I don't have the money to replace all of my springs, yet I am worried about driving my car now. I have to travel on the interstate to get to work. I know it won't do any good, but I am going to call Ford and log my complaint anyway.

Jackie of Bracebridge, Ontario, Canada (05/12/08)
Backing out of a driveway, in my 2002 Ford Taurus wagon, I heard a loud explosion and the left front tire - which was less than 2 weeks old - literally blew. On examination, the coil spring had snapped and shredded the tire. If I had been on the highway, I would have had absolutely no control. After much investigating, I discovered that this is an ongoing problem with Ford and in fact there have been recalls for this problem, but NOT for the 2002. Trying to deal with Ford Canada is a nightmare. Mr. Nurse is incredibly rude and despite the fact that I have list upon list of this problem, he tells me that there is NO problem in Canada and it's just a coincidence that this happened to my car. Futhermore, he told me that it didn't matter how much I persued this, it will do me no good, as any correspondence will eventually end up on his desk, and as far as he is concerned, it is the end of the matter. As well, he told me that there is no way I would ever be allowed to find out the stats on how often this has happened in Canada.

Sarah of Carleton MI (05/06/08)
Just yesterday I went to leave my house and there was a loud explosion and the front of my car hit the ground I was pulling out on telegraph getting ready to hit 55 mph. I would have been hurt very bad going that fast. And this happening thank god I was just taking off when it went. We called the dealer and they said there's no recall for this. And my car is a 2002 taurus and my tire was new the spring broke and went in to the tire. If I was on the highway I know I would not be here today. And I think some one needs to be held accountable! I'm not stopping here this is to large of a problem for it to be over looked.

Colin of Innisifil, Canada (05/06/08)
2002 Ford Taurus broken front driver coil spring. Backed out of driveway and tire deflated by coil spring shredding it. Had car towed to dealer. Dealer said not covered under warranty. Phone Ford Canada and they said the same thing. I explained I have ESP for front strut and coil spring is part of it. They don't see it that way. I explained to them the issues with the 1999 thru 2001 recall. They said not same issue.

John of North Bay OTHER (04/30/08)
The two front leaf springs on my 2002 Ford Taurus broke.I was unaware of the problem until i tried to use the car.When i moved the car,i heard metal grinding and rubbing,followed by the smell of burning rubber.I backed the car back into the driveway to inspect it.I saw the front of the car was very low.I looked under it to find the springs were broken,one in 2 pieces.I had the car towed to my mechanics garage for repair.The mechanic replaced both front springs.It was obvious that corrosion had caused the problem.I called the dealership and was told there was no recall on the 2002 Taurus.The mechanic told me he has repaired many front coils on numerous fords.I thank God i was not driving downtown or on the highway,as it would obviously have caused an accident.

Dee of St Louis Park MN (04/28/08)
I took my car in for a check up and oil change when I came back to pick the car up they told me that my upper right coil spring is broken. I was scared to drive my car after that. I always take my car in for an oil change so this must have happened in between the last time I had an oil change, about 3 months. They said it will cost a pretty penny, and looking at this complaint site, I think Ford should have a recall on their coil springs. It could be a very dangerous experience if a person don't get it fixed right away. I'm sill scared. I called my mechanic so he can look at for me and hopefully won't charge that much.

Jeffry of Butler PA (04/22/08)
Wow!! I was trying to find information on my 2002 Ford Taurus front, left coil spring, which had broken today, when I came across this website. This is amazing: how can this not be recognized as a recurring problem for recall? While leaving my driveway on my way to work I heard the loud sound of a tire blowing out and immediately saw that it was the left front side. The coil spring had broken about 6 inches up on the first coil from the bottom leaving the small piece fall to the ground and allowing the remaining spring in place to slip sideways and literally shred the tire sidewall. Sound familiar, Ford? Just a coincidence, right?

Bob of Milwaukee WI (04/21/08)
The front left coil spring on my 2002 Ford Taurus snapped causing the stabilizer link to break. It also nearly punctured the tire. There is a recall for models up to 2001. I feel the problem was not corrected for the 2002 model as there are over 250 complaints for this same thing on the same model, make and year on the NHTSA website. I was also told by the mechanic that one of the rear coil springs is also broken. I would like Ford to consider extending the recall to cover all models which have this problem. I have read it was due to the springs having very poor corrosion resistance in areas where salt is used on the street for ice and snow control.

Katherine of Holland OH (04/15/08)
Front coil springs broke on my 2000 Taurus, only I didn't know that was the problem until AFTER I had paid over $1200 to my repair shop to get them replaced and to replace the broken axle and the scored tire caused by the broken springs. Turns out this is an EXTREMELY common problem with this model. THEN after I get the car back I discover there was a recall on these cars for just this problem in 2004. I'm not the original owner, so I had no way of knowing this. Went to the local Ford dealer (Brondes) to try to get reimbursement for my expenses in repairing THEIR defective product. After a good deal of flack from service manager, I eventually got them to submit the bill to Ford. Got a check for a whopping $338 in the mail a few days later--this is maybe a THIRD of what this repair cost me. Needless to say, did not cash the check. Called Ford customer support in Dearborn. After a very lengthy call was informed that the $338 was all I was going to get--take it or leave it. They said I should have gone to the Ford dealer in the first place. I replied that there was no way I could have known what the problem was (not being a certified mechanic) OR that there was a recall out for that problem. I went to a reputable (AAA) shop, no fly by night place. The Ford reps' implication was that whenever any work was done on the car it ALWAYS had to be done at their dealership, just on the off chance that it might be a recalled item. What car owner goes to the dealer for every single service visit?? Now I'm preparing to go to small claims court to recover my costs, but what are the odds of a lone 60 year old grandmother winning against the Ford Motor Co.? I wouldn't bet on me, myself! I hope there's a class action suit against Ford. This defect could have killed me if a tire had blown when I was going 65 on the highway.

Mark of Niles MI (04/15/08)
2000 Ford Taurus:In February of this year front left coil spring broke while driving, shredding the tire and breaking the sway bar. Ford replaced the springs on both sides and also the sway bars. They would not replace the tire and I had to pay for an alignment after the work which, they also would not pay for. During the time of the repairs I was told the struts were shot. Of course they are after all those years with defective springs, but ford would not assist with those either. Although there was a recall on the springs I still had to pay almost $400 for the repairs. Before the front spring broke I have a rear spring that is broken but was told by Ford there is no recall because the material used on the front springs is different then the material used in the rear springs. How is that when they break just as often.

Ruth of Naperville IL (04/14/08)
I have a 2002 ford taurus no car problems. Driving it at a low speed 25 thankfully. All of a sudden a loud metal noise and rubber burning smelling. Stooped could not see anything in engine. Called tow truck ,the driver after lifiting up car to tow said it looked like the left front-end had problems. Service repair person called and it was the left front coil spring that broke and the cv clamp had broken and fell by the tire that why there was the rubber smell. Thankfully the tire was not damaged. I called Ford and reported this. They of course said they had not heard of any problem. My daughters 2000 taurus had the same problem but she was not as lucky her cost for the coil spring left one was $ 1200 for she had a lot of damage before the car could stop. My cost was $500. Ruth Kalas

Richard of Girard OH (04/13/08)
A year or so ago, both of the rear springs on my 2002 Ford Taurus (68000 miles) were discovered to be broken. The back of the car was scraping at times so I had the dealer check them. I had to pay to fix them. On April 10, 2008, I noticed that the front tire on the driver's side was flat. I tried to fill the tire with air but it was coming out as fast as I was trying to fill it. Then I noticed that the spring was broken and was sticking in the tire. Luckily it broke in my driveway. A couple days before, I was traveling at freeway speeds. I called the Ford dealer and was told there was nothing they could do as far as warranties or recalls. I found out that the 2001 and previous Taurus's did have a recall or extended warranty covering only the front springs. Supposedly they added a shield to the spring in 2002 and later years so the tire wouldn't be punctured. We could find no shield. When I got a new tire from the Goodyear dealer, they told me that the Ford Taurus was known for all the spring problems. I am almoist afraid to ride in my Taurus because of the inherent spring problems. We have been a Ford family since my dad had a 1936 Rord.

Robert of Red Wing MN (04/10/08)
Rear coil springs broke in my girl friends 01 Taurus SEL and it could of injured my girl friend but I was lucky no one was injurd. Ford Taurus has falty spring front and rear everyone sould know! PS I was guoted 304$ to do the labor on the spings and the spring are over 100$ rip me off more plz!

Doreen of Inkster MI (04/07/08)
I own a 2002 ford taurus i like many others had the same problem . i reversed about three feet heard a loud noise the frount driver side tire was flat the coil spring had broke and went into the tire . i called ford and they were no help . its to bad im a single mom with two kids it sure would help if ford would fix a problem they are responsible for !!

Marla of Wapwallopen PA (04/06/08)
My daughter, 17, bought a used Ford Escort when she turned 16, from her grandmother. The car was a 1997, and had only 26,000 mi. on it. She was thrilled that her first car was almost like new, as she knew that her gram babied and took excellent care of it. For her 17th. birthday, I took it to the shop and had 4 (snow) tires put on it, and wanted to get it aligned. I was told that an alignment couldn't be done because the rear springs were broken. I WAS ALSO TOLD THAT THIS WAS A COMMON OCCURENCE IN THE FORD ESCORT AND TAURUS.

Shawn of Pelham NH (04/06/08)
Backing 2002 Ford Taurus out of garage and heard loud bang and the driver side front tire immediately deflated. Removed tire to have it replaced and found the tire impaled by the spring which was split in two. In reading the hundreds of posts on this very problem it is a complete joke that this isn't being covered under any recall actions. The 2001 is covered but not the 2002.

Don of Plymouth MA (04/01/08)
Oue 19 year old daughter started her 2002 Ford Taurus put it reverse to back out of the driveway. She went two feet when we heard a loud bang. The left front of the car dropped and the tire blew out. We removed the tire to find the left front coil spring had snapped and the sharp end of that spring tore a hole in the tire. This car has only 67,048 miles on it and is in very good condition. I found that the 2001 Taurus's were recalled for bad springs so I contacted Ford's recall center and was told there was no recall for this vehicle. I explained the vehicle was manufactured in January of 2002 (1 month after the recalled cars) and the springs were defective. Again, I was told no recall and to hold on to any receipts just in case there is a one in the future!

Joe of Columbia Heights MN (03/26/08)
Within a week apart, the driver side coil spring broke on my daughter's 2002 Ford Tauraus. Four days later, both rear coil springs of my other daughter's 2001 Ford Tauraus broke, puncturing both tires.

2002 Tauraus- Coil spring tore through dust boot. In process of replacing the left axle, coil spring and strut, and boot. 2001 Tauraus - both coil springs and tires.

William of Youngstown OH (03/24/08)
2000 Ford Taurus (58,000 miles)- While sitting in my garage, a loud bang shook the entire car. Took it to my Ford dealer, and he informed me that both front and one rear spring were broken. The front springs will be replace at Ford's cost, the rear is my responsibility. I would be happy to join a class action law-suit against Ford for selling this kind of junk. Count me as one EX-FORD CUSTOMER.

Gary of Watervliet NY (03/13/08)
While backing up in front of my house, I backed up over a small piece of ice and my front driver side spring broke. The broken spring cut into the tire ruining the tire. I had to have the car towed to my machanic to be repaired. When the tow truck operator was putting my car on the hoist, he stated that he sees this happening all the time to Ford Taurus, When I arrived at the shop, the owner also stated that he saw this happening way too often. When I went to get the tire replaced I was driving a Saturn and when I told the manager of the tire store my story he said you drive a ford Taurus In the last 2 weeks since the spring broke I have had 5 people ( 2 tow truck operators,2 car machanics and 1 tire store manager ) tell me that this is a problem with the Ford Taurus. I am happy that the spring did not break when I was going down the highway at 55 mph. or I may not be here to write this report.

Daniel of West Islip NY (03/11/08)
I have a 2003 ford taurus centennial edition. It only has 40k miles on it and already i need to replace the rear suspension. I really think that there should be a recall for the rear suspension of this vehicle since Ive seen it on many other taurus' and sables

Roger of Zelienople PA (03/06/08)
After reading the many complaints here. I decided to post. My wifes 2002 Ford Taurus front spring broke, bursting the tire while it sat in our garage. This is a major saftey concern!!! I cant imagine what would happen if we were on the highway!! Ford was no help at all, even though this is a well documented problem with the vehicle. Please, let me know what else we can do to get these potential death traps off the road!

Sarah of Sheffield Lake OH (03/03/08)
Last Friday I was driving my 2001 Mercury Sable to work when suddenly there was a loud bang under my car and it shook violently. I had no idea what had happened. I got out and looked all around but couldn't find what had happened. I kept driving but as I got closer to getting on the highway the more nervous I became about doing so. I then pulled into a parking lot and called my husband who suggested I look under the car to see if anything was hanging. I didn't see anything so I went on to work, driving on a major highway during rush hour traffic. As I was driving home that night I could hear a rattle coming from the front left wheel. Fortunately I already had an appointment with the dealer the next day for regular maintenance. I told them what happened and after they inspected it I was shocked to learn that not only was the front coil spring broke but both rear ones were as well! They went on to inform me there was a program through Ford that would replace both front coil springs but not the rear. How can that be???? What is the difference? Now that I'm researching the issue I find this is a common occurrence with Ford vehicles. Why???

Joseph of Bloomington MN (03/03/08)
2002 Ford Taurus Front Drivers side coil snapped. Of course this happens to be a model year that isn't covered in the recalls and of course my warranty expired last fall. I've also had the rear drivers side break and be replaced, luckily that was still under warranty.

Beverly of Beecher IL (02/28/08)
I have a 2003 Ford Taurus SEL. I also have had to replace the left rear spring. My car has 61,000 miles on it and I baby it. It cost me 223.00 to get this fixed. If this is an ungoing problem why isn't Ford taking care of this?

Lm of Davenport IA (02/28/08)
I own a 2002 Taurus SES. It has 113,000 miles on it. It has always been garaged and never abused. Almost all of the miles on it are highway miles. I recently had this car in for its annual rust proofing. During this process, the mechanic noticed that BOTH of my rear end springs were broken and he recommended that I have it looked at right away as these springs could potentially pop right up through my wheel wells and/or into the trunk of my car! I had Firestone look at the vehicle this morning and they tell me that, not only are my rear coil springs broken but my front ball joints are loose and on their way out too. They recommend that I allow them to install a quick strut assembly to the tune of $765. OR, I could opt to have them install just the spings to the tune of $438, but I should bear in mind that the current struts could also go at any time. As for the front ball joints, they will replace those for $500. Of course, after they install the strut assembly, they will need to do a re-alighnment. This will cost $70.00. So I am looking at a repair bill of $1,335.00 - and NOW I find out in reading all these complaints that this is a well-documented on-going problem with the Taurus? And Ford refuses to acknowledge responsibility and do the right thing and offer a recall on these shocks? Even knowing that this problem could potentially cause a serious accident? Unbelievable. I also will NEVER purchase another Ford unless Ford makes this right and pays for the replacement of its faulty equipment.

Terri of Onalaska WI (02/26/08)
I have a 2002 ford taurus sel I was driving down the highway after just putting on new tires and i heard a snap and i heard metal hitting the ground the tire went flat on the left front and almost lost control of the car. Now im told i need a new coil spring and another new tire on the left front. This is a very dangerous car to be using as a family car.

Brian of Powell OH (02/20/08)
Rear springs and strutts failure. And front needs strutts. Contacted Ford Customer Service (an oxymoron), but said no known issues or recalls. They said nothing they can do at this time.

Bob of Rosemount MN (02/09/08)
On Feb 3, 2008 my wife was backing our 2002 Ford Taurus out of the driveway when she heard a loud bang-type noise. She got out of the car and found a chunk of a coil spring laying on the driveway. On Feb 4, 2008 I brought the car to Apple Valley Ford for repair. They replaced both rear coil springs as they were BOTH broken. ($370) I knew the Ford Taurus's were having major problems with coil springs, but the recall ended with the 2001 year model, mine was a 2002. My car was also out of warranty. I asked for some assistance with paying for this repair because of the known problems associated with coil springs. The dealer said they could do nothing and instructed me to call region. I called region and they promptly told me that they would do nothing either. Needless to say, I will NEVER own another Ford product. I followed up with an email to Ford motor company asking for the address to the Ford president; here is a portion of that reply, Our President and Chief Executive Officer, Mr. Alan Mulally is not available to receive direct phone, e-mail or mail contacts from customers. Really nice to know that the privilaged few with the golden parachutes don't have time to deal with the lowly suckers like me that purchase inferior Ford products.

Norman of Westland MI (02/08/08)
I purchased a 2001 mercury sable and had simular experiences involving the coil springs of the car. Unlike other people not just one coil spring break all four did. After finding out that there was a recall on the vehicle involving the coil springs I found out that they (Ford) would only replace the front two springs. They openly admitt on the website that these coil springs are defective when road salt comes into contact with the springs. I mean do they really think that us consumers are freaking stupid. The back coil springs are the same fing part as the front springs and still they refuse to replace the rear ones. So in the mean time I a full time collage student, will continue driving the vehicle in hopes of not slamming into a brick wall or an on coming vehicle for that matters untill I'm able to repair the vehicle myself. However, if a fault is OPENLY admitted by the manufacter of the vehicle and nothing is done by that admitting company shouldn't they be held accountable? Those foregin cars are looking real good right now.

Marie of Callaway MN (02/06/08)
 We purchased this 2000 Mercury Sable (vin#: 1MEFM55S2YG608450) on 12/15/2006 from Phelps Family Ford Dealership in Perham, MN. I was told the vehicle had been thoroughly inspected by their shop as they do prior to selling a vehicle. After our purchase we put 600 miles on the vehicle, when we felt the front pulling towards the left so we took it into Tires Plus in Detroit Lakes, MN. We where then informed the vehicle had both lower front ball joints out and broken springs in the rear and front tires were also in need of replacement. I contacted Phelps Family Ford where we purchased it, and they agreed to repair the vehicle with us paying half the cost. However when the repairs were completed they forgot to put in some type of cushion on top of the rear driver side spring. When we left the dealership we had a really loud thump in the rear of the vehicle when bumps where hit or tar strips. When we returned home we called Phelps and they said to bring it back in and get it fixed right. They kept it for several days and called to inform me that the spring tower would need to be replaced if they fix it. They said that it would be very expensive and it would be okay to operate the vehicle the way it is with out damaging it. After talking to Detiot Lakes Ford Dealership I was informed that the repair handling of the Ford Dealership in Perham was very shoddy and should have been done right, and with all the problems Mercy has had with the Sables springs that it is asking for more problems with not fixing it. I then called Phelps and was advised the cost would be around $1300.00, that I would be liable for. I can barely afford the payments let alone more repairs on this vehicle. I bought this vehicle at what I thought was a high book value but I felt it would be a good investment considering the shop had thoroughly inspected it and found nothing wrong. What can I do to solve my dilemma.

Randy of Tiffin OH (02/06/08)
Front left coil spring failed on my 2002 Mercury Sable. Fortunately I was in the driveway. Took out the tire, strut & brackets, and some expensive plastic parts that i can't recall the name of. AND, four years ago before I knew this was a CHRONIC issue, the same thing happened with my 1998 Taurus - no strut damage that time.

James of Utica NY (02/02/08)
I have a 2003 Ford Taurus SEL. I was sitting in my car getting ready to back out of my driveway. I put the car in reverse and instantly heard a loud snap. Immediately the front of my car leaned down on the front drivers side. I went out to look and the coil had snapped penetrating my front drivers side tire. Needless to say I had all I could do to get the tire off. I contacted the Ford Dealership where I had bought my last five Ford vehicles from and was told that the recall was for earlier models and did not include my year vehible. I don't see where Ford made a change in the springs from previous models and was only putting gaurds on so that if the spring did break it wouldn't damage the tires. I can see from this website that this is a problem that is well documented by Ford and one that can lead to serious injury - even death, but Ford has failed to recognize this issue due to cost of repairs/replacement. This is unprofessional and not in the best interests of the safety of the consuer.

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Conrad of Lancaster OH (01/30/08)
Wife was driving her 2002 Sable. Rear coil spring, driver side, failed and was rubbing tire. She took the car to Ford dealership in Lancaster, Ohio.

Jill of Ontario NY (01/29/08)
My 2001 Ford Taurus SES snapped its front passenger side coil while I was turning into a busy major highway. I was with my husband & neighbor & we all heard a giant SNAP. I took it into my local mechanic who advised me that the spring coil & broken & that it was a common problem in the Ford Taurus. My mechanic advised that a protective shield device had been installed on my car or else the tire would have been punctured. He quoted about $570 to replace both springs. I called the dealer & was happy to hear that there was a Recall and that this repair will be covered by Ford. I
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John of Rockfrod IL (01/19/08)
The rear suspension coil broke off at its base and gouged out my wife's tire as she was driving. It's unfortunate that Ford never recalled this piece. It would have been nice to know that we were buying a car that could have potentially killed us.

Barb of Schaghticoke NY (01/18/08)
I have a 2002 Ford Taurus SES and my rear passenger coil spring broke in 12/2006 (100k)and the front driverside coil spring broke in 12/2007 (mileage 120k). Neither time was it under warranty.

Silvia of North Syracuse NY (01/18/08)
2001 Mercury Sable taken to Goodyear Service Center for NYS Inspection. Informed left rear coil spring is broken. Suggested replacing both rear springs and struts with quick struts for $1167.00. Service Manager informed me this is a very common failure that Ford is very much aware of.

Melissa of Bessemer PA (01/13/08)
I was driving locally in town with my children in my 2000 ford taurus when I was unable to turn my car very well. I was close to my independent mechanic and therefore took my vehicle there to be looked at. My front springs had broken and broke my struts and tie rods which I had all replaced by my mechanic. After a search, my mechanic informed me that he found a recall on my vehicle for faulty front springs and gave me copies of the work done to my car to turn in to Ford for reimbursement. Multiple calls and letters were sent and I was informed that my springs had been replaced with the previous recall but the warranty on the replaced springs had expired. Further research resulted in finding that the springs were not replaced from the recall for they were not broken at the time and they replaced the spring guards only. Further communication with Ford now resulted in a supposed policy and program for recalls to have their automobiles taken to a ford dealer only for repairs of recall items so no reimbursement is allowed. I have contacted the state's attorney general office who only forwarded my letter to the ford company who continue to deny my claim although I was unaware of the recall program and I still feel that since it was their fault, they are responsible. I am luck though for I normally drive the interstate to work and if this happened then, I may not even be here for my family.

Jeremy of Maple Grove MN (01/08/08)
On Sat evening Dec 29 I went through an intersection at approx. 30MPH with my 2002 Ford Taurus SEL. Mileage on my Taurus is about 58000. About halfway through the intersection I heard a loud shot like noise and then much grinding. I pulled over and could tell the noise was coming from the front left. I limped home and further examined the area and found the front left coil spring had snapped. The dealer had to replace both springs, the left axle and CV boot, and the aluminum alloy wheel which had been abraded. Total cost was $1160. I guess I should feel lucky I wasn't going 50, 60 or 70MPH where a potentially fatal wreck could have occurred. I'm surprised that Ford recalled previous years models but is still having problems with at least the 2002s and not doing something about it. Talk about a safety issue! One would think the NTSB (National Safety Transportation Board)would be all over this one.

Renata of Amherst NY (01/07/08)
The coil spring broke on the rear driver's side of my 2002 Ford Taurus. i know from reading through the complaints that this is an ongoing issue with the Taurus. This happened while the vehicle was parked in my driveway. Due to the amount of complaints reported on this, shouldn't there be a recall as the same one issued for the 2001 Taurus. This job cost me $459.00 to get repaired as the tow truck driver, after I told him it was the spring, towed it from the front end, so that the rear tires were rotating and caused me to have to purchase a new tire unnecesarily. Just really not happy about seeing all these complaints about the Ford Taurus coil spring and nothing being done by Ford to correct the problem.

J. of Glendale Heights IL (01/01/08)
Rear passenger side Coil Spring on 2001 Ford Taurus Sedan fractured, resulting in a portion of the spring puncturing the rear tire, causing a flat tire.

Lisa of Woodhaven MI (12/29/07)
I went to buy new tires for my 2000 Ford Taurus and upon removing my old tires the service man found that my rear passenger coil had broken and worn a groove into the tire, almost piercing it.

David of Livonia NY (12/27/07)
My daughter was backing out of our driveway in her 2002 Ford Taurus when she heard a loud pop and the front end of the car dropped to the ground. It turns out that the front passenger side spring had broken and punctured the tire. Several days later, after putting the spare tire on, I was attempting to pull the car into the garage to replace the spring and strut. Seconds after putting the car in gear I heard a loud pop and the drivers side tire went flat ... due to a broken spring, of course. So, both front springs broke on this car at virtually the same time. What if my daughter had been driving on the highway when this happened? She drives 25 miles each way to college and back 5 days a week. This car is less than 6 years old and has never been abused. I contacted the Ford dealership and they told me that the 2002 models are not included in the front spring recall, although the person I spoke to agreed that they should be. He suggested I contact Ford Consumer Relations. I have purchased 5 Fords in the last 8 years but will never buy another if they do not step up and cover this ... for the sake of safety! I see that many others have had the same experience and I am now concerned about the rear springs.

Angela of Westfield IN (12/26/07)
While sitting in traffic in my 2002 Taurus the front driverside coil spring broke gauging my tire. I've had the car towed to the dealership and am waiting to see what they will have to say. Apparently this is a common problem and FORD will not recall the '02 models.

Jeff of Belvidere NJ (12/23/07)
Ford Taurus, 2002, 108,000 miles. On 12/10/07, my front left spring broke while pulling out of my driveway. The force of the spring also snapped my sway bar link. I replaced both the front springs and struts with Monroe Quick Struts at a cost of $450. I did the labor myself. Both sway bar links also cost me $70 to replace. A week and a half later, driving home from work, going about 20mph around a curve, I heard a popping noise from my right rear spring, upon inspection when I arrived home, determined that the spring was broken. Thinking that my car has been sitting low for awhile now, I decided to check the left rear spring. Sure enough, that was busted also, and appears to have been busted for some time, as I was able to pull a piece of the spring out by hand, as a dentist would pull a rotten tooth out. The part I was able to pull out by hand was very rusted, telling me it had been in this condition for a long time, probably over a year.

Darren of Ann Arbor MI (12/21/07)
I have a 2001 Ford Taurus SES with only 77,000 miles. The left rear spring broke while driving around town. The tip of the spring stuck into the tire and drilled a circular groove into the inner sidewall causing a flat. I was quoted $450 to get both rear springs replaced and a new tire. I just paid it off this summer and was hoping to drive it beyond 100,000 until the wheels fall off. I have taken excellent care of this vehicle so far and in my opinion, the wheels have fallen off.

Tony of Benton AR (12/20/07)
I, like others, have had a very serious problem with all of the suspension on my 2002 taurus. I luckily bought extended warranty, which would have cost me almost two grand had i not bought the warranty. ford wouldnt even talk to me about the problem, said my ford warranty was expired. never another ford product will be bought be me!

Randy of Woodstock IL (12/17/07)
This sounds JUST like many others...On 12/13/2007 Thursday Morning, (sure it was a standard midwest snowy morning) I was simply backing out of my driveway when, in the first inch, I felt a snap and the front driver side of my 2003 Ford Taurus Wagon dropped. I thought it was just a flat, but on Saturday I jacked it up and found the Spring snapped in half and cut through my tire.

Susannah of Paris, Canada (12/16/07)
I drive a 2002 Ford Taurus. This past Thursday, I was on my way to work when the front coil broke and nearly ruptured my front tire, which could have been deadly for me. Had it towed to my mechanic who told me this was a serious problem with my kind of car, and that I should call Ford to see if I can get reimbursed as this is a safety issue and should have been recalled. So I phoned Parkway Ford and they asked for my VIN#. They said 'sorry, can't help you as the warranty is only good for 3 years.' The fact that this is a design problem that could kill someone apparently makes no difference. Total bill was $330.00. Then the very next day, I turn on my car and hear this horrible high pitched whine and none of the gears would work. The transmission is shot! I am furious and disgusted that the transmission would go on a 2002 For Taurus. I'm calling the Customer Service line tomorrow to complain and I will continue to complain until they do something. My father always swore by a Ford, but unless they are willing to help me out with this, I will never buy one of their products again.

William of Silver Grove KY (12/15/07)
Coil Spring Failure on 2002 Ford Taurus while it was parked in my driveway. Found there is a recall on medel years up to 2001 but none on 2002 but is on 2003- determined by VIN number

Michelle of Montgomery WV (12/13/07)
I was the victum of the ford Tauras Tire shredder. 2003 ford coil spring shattered.Peirced my 4 month old tire.No recalls on this year of car.Bought new spring from dealer plus the new stabalizer bar( that was also damaged) Ford wanted $140 just to compress the spring. My Husband use to sware by this company. His whole family own fords. They just cant beleive the treatment we have had.It is easy to get buisness , But only the best KEEP it.

Phyllis of Peoria IL (12/13/07)
I took by 2001 Ford Taurus in for repai, low and behold the front springs had to be replaced under a recall but the back springs were both broken so I had to fork out $450.00 out of my pocket to replace these defective springs. I hope Ford didn't give them to the spring company and collect on defective material. I would like to have my money back and contact the company who made these springs- They have a manufacturing problem and we are paying for it. Does anyone know who manufactered these springs? Had to replacr tires, and struts My bill $1300.00. with labor.

Michael of Depere WI (12/05/07)
The front left coil spring on my 2002 Ford Taurus fractured, puncturing/slashing the adjacent tire. The force of this fracture also shattered the stabilizer control link and destroyed the strut mount. Ford Motor Company has a recall program for this issue on 2001 Tauruses, but not on later models.

Jim of Somersworth NH (11/29/07)
On 11/24/2007 I was backing out of my driveway and the front passenger side of my 2002 Ford Taurus Wagon dropped down and I heard a loud Pop! Towed car to Ford dealer and front coil spring broke and shredded tire. Upon inspection, dealer said the driverside coil spring was also broken. Had both coil springs replaced along with a new tire. Total cost; $690.00 I called Ford and they only cover the 2000 and 2001 models. This is a safty issue and Ford should add the 2002 models to the recall. I will be worried about the rear springs now!

Tony of Fowlerville MI (11/23/07)
My daughter has a 1999 Ford taurus. We took it in to have the recall fixed on the front coil springs, they fixed them but would not fix the rear coil spring that was broke. They wanted $450.00 to fix the problem this is unacceptable and I did not fix the rear coil springs . Now I have driven cars for years, I have yet to see any car I've driven have any coil spring break because of rust or severe use. This is an outrage that they can't cover their Quality problems in an honest manner,and fix the problem instead of covering it up. I'm sure Mr. ford would not approve of this issue.I think they need to fix their problem regardless front or back...

Brad of Eau Claire WI (11/05/07)
October 25th 2007 - I noticed the rear of my 2001 Ford Taurus SE sagging badly. Other people would ask if I had a lot of weight in the truck and I didn't have anything at all. I was going to inspect the rear shocks, I thought that they may have lost there charge and needed replacement. I never knew or previously heard of a possible harmful failure due to the rear coil springs.

.At this time I'm not currently driving the vehicle and I'm considering what I should do,wait or preform repairs myself. I went online to do research and found other complaints regarding simular failures. This is an obvious problem that should be addressed to the public and rectified.

Josh of Wabash IN (10/07/07)
Rear strut is broken on my 2002 Sable LS Premium.

T Clarks Summit PA (10/02/07)
2000 Taurus, well-maintained, very low mileage. Right rear coil spring broke. Had to absorb the repair cost myself just like everyone else, even though the rear springs are obviously just as defective as the front ones. This is the only car that I have ever owned on which a coil spring has broken. Safety issue or not, Ford should pay for replacement of broken rear springs just like they do for replacement of broken front springs.

Austin of Columbia City IN (08/26/07)
2001 Taurus both front and rear coil springs failed Ford covered replacing front. No recall on back.

Bill of State College PA (08/25/07)
I own a 2001 Mercury Sable, about 3 months ago I found that a front coil spring had broken. This was subject to a Ford replacment program and they duly replaced the spring. Today I learned that a rear spring had broken and wrecked a tire. I went to my local Ford shop and was told that this happened a lot and that there was no program to handle rear spring failures. I was advised to contact Ford Motor Co. This I have done but do not yet have a reply. Looking at various web sites, this seems to be a very common problem which Ford need to fix before someone gets hurt

Nnamdi of Dekalb IL (07/29/07)
I have had 5 cars in my life, a 1992 and 1993 mazda 929, a 1995 grand cherokee , a 1997 saturn sc1 and a 2000 ford taurus the taurus is the least oldest but the only one with a broken coil spring in the front. I heard alot of people have had issues with the exact same thing, what is ford doing about this?

John of Rexford NY (07/24/07)
2002 Taurus, broken front coil spring. Coil breaks, punctures tire. Parked or at speed. Today I experienced the 'Good Morning Taurus Tire Shred' like several others have written about on this forum (and others) The front driver-side coil in my 2002 failed, punctured the tire and then opened it up like a can of tuna as I tried to leave for work this morning. All in 10 feet of my driveway. (The tire was not flat when I got into the car.) Will call Ford tomorrow for a long run around that gets nowhere, and then I will likely replace myself. Wonderful way to spend a summer weekend. Would really be nice to see the 2000-2001 coil recall extended to 2002+, but I agree, they won't likely do that until enough lawyers threaten. It's all about statistics. I'm a lifelong Ford guy, but this is pretty low...

William of Shelby OH (07/13/07)
Bought 2001 Ford Taurus SES in March of 2006 with 65,000 miles on it. Driving on city street, turning corner, heard loud ping from under car. Piece of right rear coil spring fell out onto pavement. Retrieved piece of spring for investigation. Had mechanic inspect for safety and learned that left rear coil spring is also broken. Currently have 77K miles on vehicle. Ford recall is for front coil springs if they break. Obviously rear coil springs have same defect but are not covered. Repairs, replacement of rear coil springs will cost me in neighborhood of $900. Ford should be held accountable for this common defect. It would be far less expensive for them to replace all defective coil springs than to pay lawyers and settlements for all the people that are being injured or killed in the affected vehicles. Lesson learned: don't buy a used Ford Taurus or Mercury Sable. Better yet, don't buy a Ford. Let them go bankrupt and shut down the rest of their plants. Quality and safety are not job 1 at Ford.

Philip of Crystal MI (06/25/07)
2001 Taurus SES 99600 miles. Recall-repair front spring covers-no damage. Back springs broken & replaced (at own expense)at above listed mileage. Discovered when replacing tires & struts - no damage (Except to wallet).

Don't know if the front coils were replaced under the re-call, but why aren't the springs replaced all around (in the re-call), if it's a known hazard? Would like to be kept informed regarding the status of this situation.

Eleanor of Aston PA (06/18/07)
I purchased a new 2000 for taurus and as of this date 6/18/2007 i have had to replace the tranmission, struts on front and now my engine needs a head gasket. All of these proplbem happened w/in the last 3 years and cost my family alot of money that we do not have. I bought the taurus new so i would have a good safe vehicle for my family. however i am not happy with my ford. I do not think i will ever buy another ford product again. I take very good care of the vehicle inside and out.

Jeremy of Waco TX (06/13/07)
Well i am another of the unlucky ford truck owners. my 2000 f-150 w/ the triton pos engine spit the #5 plug today on my way out of town. i have been hearing a light ticking noise that started about three weeks ago and then monday it suddenly quit i thought ok, well thats a good thing and then today it blew a plug, i guess i am lucky i have 147,000 miles on her but i am not going to fix it as i see here thats its too much money for a problem that will happen again. i would rather spend that 3000+ dollars on a down payment of a toyota tundra !!! ford needs to seriously face their customers and fix the problem. i if it caused the ford company to go bankrupt then so be it. this is their problem that they know about and are not willing to fix it. i will never buy a ford ever again !

Stephanie of Apo NY (06/13/07)
My 2002 Ford Taurus is in tip top shape, or so I thought. While driving in a low speed area my front tire sounded like a gun shot then the car fell to the ground. The mechanic said they cannot believe that this could happen. With such a great site such as this one, I new I had no chose but to replace all my coil springs, because I fear for the safety of my family. There are so many issues with this car yet Ford refuses to help. What can we do? I am going to see about filing a class action lawsuit to get back our money.

Maria of Sagamore Hills OH (06/08/07)
I own a 2002 Ford Taurus and the front driver's side spring broke while I was backing out of my driveway. When I took it to my mechanic, it just so happened another customer was at the mechanic and reported the same problem had happened only few months prior with their Ford Taurus. Luckily, the broken spring had not punctured my tire, as it did with this individual, who told me it broke and punctured their tire, while they were traveling on the highway. My mechanic told me they see this all of the time, but when I checked with the dealer, I was told my model year was not included in the recall. The repair cost me $550 (to replace both springs on the front end). With all of the recalls on this item, why is the 2002 model year not included? This is a major safety issue!

Elizabeth of Marysville OH (06/07/07)
I own a 2001 Ford Taurus. Recently while backing up in a parking lot the left rear spring broke and dug into my tire. I realized there was a problem but couldn't figure out where. I drove my car home slowly. I was lucky I didn't have a blow out. I had to pay $700 to have this fixed. Ford has issued a recall on the front springs but won't acknowledge that the back springs are bad as well. Those of us that want to see Ford forced into acknowledging this issue need to log a complaint with the NHTSA National Highway Traffic Safety Administration. Call 1 888 327 - 4236 or go to MHTSA.gov. If enough of us compain Ford might be forced into acknowleding that the problem is with the front and back springs. They have made it obvious that they won't step up and do the right thing by the people that bought their product. I will be trading in my car and never buying a Ford product again.

Stephanie of Apo NY (06/05/07)
Literally minutes before my husband was pulling onto the highway the front passenger side spring just blew and shreaded our brand-new tire. I am going to call Ford back again to find out if they will change their minds about helping us out.

April of Thomaston CT (06/05/07)
I own a 2003 Mercury Sable on which the right front coil spring sheared, rupturing my tire. My car has only 32,000 miles on it. I find it odd that there is no evidence of damage to anything other than the spring itself and the tire. If I had somehow caused the spring to shear, visible evidence should exist elsewhere. I've also had to replace the right side sway bar on this vehicle. Not the best quality vehicle in my mind. This is a matter of personal safety and someone is going to get injured if these issues are not addressed in the form of a recall.

It's costly to replace these parts and the labor associated with them (since standard warranty is only 3 years). These type of issues should not exist on vehicles that are still relatively new. I'm outraged and disappointed that appropriate measures are not being taken by Ford before someone is seriously injured or worse.

Randy of Fowlerville MI (05/14/07)
2002 Ford Taurus - Front strut spring broke when the car was backing up and blew out the tire. Ford knows this is a commom problem, but has not expanded it's existing recall to include 2002 model year.

Jamesf Dyer IN (05/06/07)
Driving my 2000 Ford Taurus at 35 mph when I heard a loud clang, followed by a flat tire about 1/4 mile later. Left rear coil spring broke and fractured edge pressed against tire sidewall until it reptured.

As others have found, Ford will only cover the cost of replacing front coils that break, not rear coils. Obviously, the defect in the coil exists reagardless of whether it is placed in the front or rear of a vehicle, but Ford is only forced to recall the coils that break in the front. It is clear that the principle of doing what is right, replacing all the defective coils, takes a back seat to cost in this case. This will be the last Ford product I purchase.

Ray of Centerville OH (04/30/07)
I was sitting in my 2001 Ford Taurus, at McDonalds having breakfast when I heard a pop and the rear of my car dropped a couple of inches. I drove 6 miles home and took off the left rear tire and found a groove in it from a broked spring. The spring has been broken for awhile as both ends were rusted. I guess it finally decided to come out of its cup/nest that it is supposed to rest in and protruded into my tire. My wife refuses to drive the car now until the situation is resolved and my son also has a broken front coil spring on his Taurus that he is trying to get replaced by Ford.

Chrislie of Westland MI (04/26/07)
I was going to work this morning when I noticed that I had a flat tire. My boyfriend tried to put air in it to no avail. AAA came out to change the tire and we found that the tire was slashed by the coil spring that was snapped in half. I immediately took it to the dealer where I bought the car. I knew that the 2001 Sables had a recall on the coil springs.

Although my Sable is a 2002, I felt that this should be considered part of this recall as the parts are defective. I only have 17,000 miles on my car, so we know it wasn't from wear and tear. They were going to fix it under good faith and charge me 20% plus the new tire. I called the Ford toll free number to ask them and didn't get a whole lot of satisfaction.

I didn't feel comfortable unless the other front coil spring was replaced so we settled on both front coil springs to be replaced and the tire. The cost, so they said, would have been around $445.00 but my complaints got me a bill around $151.00. I still worry about the rear coil springs after reading all of these other letters. There should definitely be a recall and action on these coil springs beyond 2001 models.

Jane of Clear Lake IA (04/24/07)
2 months ago one of our front strut springs blew on our 2002 Ford Taurus. Because the strut spring blew out it also shredded our tire, damaged the sway bar link and loosened the inner tie rod. Now, two months later, one of our back strut springs blew again shredding a tire and who knows what other damage because we are waiting at this moment to have it repaired.

Christine of Louisville OH (04/22/07)
2002 Ford Taurus SE has the drivers side front coil spring break, puncturing new tire, while sitting in our garage. No indication of any possible problems. I am aware of other 2002 Ford Taurus owners having the same problem, but Ford refuses to recall the 2002 model year. We have incurred high repair bills because of this happening. Thank goodness we weren't in the car when it happened.

Large repair bills, only had 46,ooo miles on our vehicle. We will NOT buy another Ford if this issue is not resolved.

Mike of St. Louis MO (04/21/07)
I found both rear coil springs on my 2000 Ford Taurus are broken. I did'nt even notice until I removed my rear tires for rotation. One was cutting into the left rear tire!! Where's the recall? It seems to be a very common flaw with Ford's design!

Ed of Indianapolis IN (04/20/07)
Attn: Ford Taurus and Mercury Sable 2001 - 2002 Owners. I am interested in starting a class action lawsuit. I have a 2001 Mercury sable that the left rear spring broke in mid February damaging the rear tire and on 4/17/07 the left front spring broke. In both cases the struts have had to be replaced for the total of 565.74. Please contact me as ssauer@sbcglobal.net. If you are interested in a class action lawsuit, I think a lawyer will be interested if we get enough response. Please send your short story and e-mail or phone so I can contact you. I will soon be 71 years old and have put up to 200,000 miles on a car and never had to replace a spring or strut in my 55 years of driving.

Beatrice of Oxford PA (04/18/07)
My car was damaged when a coil spring broke and punctured my tire, broke the brake hose, CV boot, ABS sensor and stabilizer link. Even thought this part was recalled they would not replace all of these parts. All they would fix was the coil, stabilizer link and pay for towing.

Peter of Washington Crossing PA (04/17/07)
Ford Taurus 2001 broken right rear spring. Found during 100,000 mile checkup tire rotation. Ford would not cover as warranty although if it were a front spring they would.(extended warranty of 10 years or 150,000 miles) The manufacturing defect is the same front or rear but the safety issue is far less with the rear springs. Inspected both rear springs and found that left rear was very good.

Brian Hinton of Battle Creek MI (04/14/07)
I have a 2001 f-150 4x4 xlt pickup with 36,000 miles on it. Within the last 2 weeks I've had to replace the computer and after replacing that, the dealer tells me the transmission is going bad. I took it to an independent repair shop and they agree. I don't think I should be having any problems for a truck only having 36,000 miles on it. And reading other Ford forum websites, I see I am not the only one. Ford doesn't acknowledge any problems with their transmissions.

I've had to pay at least $2,000.00 to repair a transmission that should never have gone out. It's obviously a flaw in Ford's design or workmanship, and they are refusing to compensate us for this at all.

Kenneth of Eastlake OH (04/12/07)
left front &left rear coil spring broke shredding the front tire. the dealership replaced both coil springs and the strut on the left side and the tire after i complained about having to buy a new tire. the problem is the right front and rear coil spring and front strut sould also be replaced at no cost to me, even though the springs are not broken yet. as the car sits right now, the car is a rolling death trap, and the dealership admits to such, and tells me ford motor company will not pay for anything that is not broken. that is my situation!

Priscilla of Sterling Heights MI (04/08/07)
we own a 2002 ford taurus with 53,000 miles on it. it is only driven back and forth to work and on maintained roadways. in february we could hear a rubbing sound at the rear passenger side of the car while backing out of the driveway and pulling forward to drive. on march 10 we took the car into suburban ford to have new tires put on the car because of a special they were having.

on the check list, everything was checked off as okay. around april 2nd the noise from the rear wheel was worse and we took the car to mr muffler to have the brakes checked. instead we were told the rear spring was broken and had worn a groove into the new tire. we replaced the struts and springs $650 later. the next day i went to suburban ford to have them look at the situation. they wouldnt do anything about it because we already replaced the springs with new ones . ended up buying a new tire. told us the spring was the problem for the groove and not a road hazard problem.

mr muffler put the doughnut tire on till we could get a new tire.what do we do next. i see alot of complaints on this spring issue and feel springs shouldnt give out when the vehicle is well taken care of. did ford purchase poor grade steel or inferior products regarding the make up of the material?

now we have to pay for it. i am not happy with how we were handled with this problem at ford dealership.

Tom of Ellington CT (04/07/07)
In early February 2007, the front coil spring on the passenger side sheared while backing out of the garage and the remaining piece of coil tore into the front tire causing an immediate blow out. Fortunately, we were not travelling down the highway when this happened.

Repair took place at my local garage by installing two new coil springs on the front of the car and new tires at a cost of over $800.  

Joshua of Columbus OH (04/05/07)
I own a 2002 Ford Taurus SE. In January of 2007, my passenger rear spring broke. I thought it was an isolated incident. Less than 3 months later, both my driver's side springs broke. 2 days after I got those fixed, my passenger front spring broke. 4 springs in under 3 months.

$1300 damage.

Edwin of Dansville NY (04/03/07)
Both rear suspensions failed with broken springs in my 2001 Ford Taurus. My wife opened the car to get in and the rear of the car dropped. The car has 66,000 original miles on it. VIN 1FAFP53261A275986

Manda of East Jordan MI (03/24/07)
I own a 2002 Ford Taurus SEL. As I was backing out of my driveway this morning the front, drivers side spring broke and punctured the tire, which flattened it instantly, and it broke the swaybar link.

I had just replaced the rear springs and struts last week to the tune of $500 + and now I need to replace the front springs and struts plus both swaybar links. These parts cost $424 minus labor. Plus I need to replace the tire. FORD just tells me that the vehicle is no longer under warranty. I cannot afford this. Within a weeks time I've spent $1000 on springs and struts when FORD knows very well that they have a problem.

Lisa of Carson City NV (03/21/07)
I have had 2 specific problems with my 2006 Expedition. Two weeks (8/06)after buy the truck I had two fuel injectors go bad. The dealer had the parts and fixed it immediatly. 1/07, I had the truck in for an oil change.

The dealers service department called asking if I had oil all over my garage. Apparently, there both valve cover gaskets along with 3 other gaskets and 1 seal assembly were all leaking. The truck was brought in on 1/19, I got it back 1/24. 3/5/07 while stopped at a light the vehicle started running rough, within minutes the check engine light came on.

I drove it right to the dealer (4 blocks). Service called saying it was another injector I got it back on the 3/6/07. On 3/9/07 I noticed fluid on the garage floor. I took the truck to the dealer 3/12/07, service again called said it was the transmission output shaft seal. I have called Ford with my concerns with the truck as it only has 10,600 miles. I believe there was a problem at the time of manufacture.

Edward of Crystal Lake IL (03/21/07)
I heard through a client of ours at work that the 2000 taurus had faulty springs and Ford was replacing them as the customers complained when they broke. Fortunately enough, I don't drive the car to work anymore (70) miles one way, but my wife does use the car. our vin # is 1fafp5529yg198390--what is ford going to do for us? I think is is very poor business practice to NOT send a notice of the faulty springs out to customers , but to wait for the complaints to come in.,.... we have been buying Fords for years now and will certainly think twice before buying another ford product

Dan of Marlboro MA (03/19/07)
I was moving our 2002 Ford Taurus when a I heard a loud grinding noise. I thought it might have been the brakes. I took the car to the dealership the same day. March 17th 2007. I was told that a rear spring had broke and damaged the left rear tire. I had never heard of a recall and I thought a bad pothole might be to blame. I found out on the internet that this has been a problem with Ford/Mercury cars for quite some time. I was upset that I was not informed of this problem. I am scared to think what might have happened if the spring had blown the tire with my wife and daughter in the car. Ford is clearly at fault for not extending the warrenty.

Manda of East Jordan MI (03/13/07)
I own a 2002 FORD Taurus SEL. Both rear springs broke at the same time. I contacted FORD Customer Service on Friday, March 9, 2007 to put in a complaint on this matter. They told me that the 02 Taurus does not have a recall for this type of problem.

I had to have both rear springs and struts replaced at a cost of $521.74. I can't afford this and believe that FORD should reimburse me for a problem that they know about.

April of Newport News VA (03/03/07)
I have a 2002 Ford Windstar. In Oct/Nov of 2006 I took the car in for repair due to a transmission seal leak. I was told the problem was fixed and returned home. 2-3 weeks later I returned to to have the SAME PROBLEM repaired again. Now 3 months later my car is again leaking transmission fluid by the bucket full (much worse than before).

If Ford was aware of transmission issues with the Windstar it should have made (and should make) every effort to correct the issue and not just leave it to the owners to deal with an issue that should have been addressed long ago. I cannot continue to keep dealing with this car as it has the same transmission issues

Jerry of Taylor MI (03/03/07)
I have had 3 of the 4 coil springs break on my 2001 Mercury Sable. It has less than 90,000 miles on it. Ford replaced the front two springs in a recall after one of them broke. one rear spring has been broken for a while, with no apparent extra damage. The other one broke yesterday, sitting in my driveway, and when I moved the car, it damaged the tire.

I've heard estimates of over a thousand dollars to get this fixed, and it's clearly a manufacturing defect.I called the dealer and got no help. I've heard ford blames corrosion for the problem.

That's a red herring, as millions of other cars, like it's predecessor, have never had these problems. I had a 95 taurus with 190,000 miles on it, and no problems. When they redesigned those springs, the blew it, and they should have to pay for the replacement and any damage. Is there a class action suit I can join for redress of my problem?

Steven of Marlborough MA (02/21/07)
Our 2002 Ford Taurus was parked in our driveway. I went to go get an oil change and as I started to back out of the drive, I felt some resistance. I figured it was a small mound of snow, so I gave a little more gas.

I heard a pop, followed by a strange hiss; and now more resistance. I got out and saw the front driver tire was flat. I went to get the spare and found it encased in a half inch block of ice (water must have seeped into the tire-well and frozen) Being Saturday and only 29 degrees, I brought the ice encased spare inside to thaw out overnight. Following day, I jacked the car up and was unable to remove the flat...that's when i discovered the spring had broke and slit the tire. I had never heard of springs breaking before. I had a 15 year old GM and while the springs were a bit 'soft' they sure didn't break.

Ford Roadside Assistance came and towed the car to the dealer. I was confident that the extended warranty we purchased would take care of this problem. I got the call from the service manager the next day telling me that the warranty DIDNT cover the springs. The repair would be 775.00. He also informed me that Ford had recalled earlier Tauruses for this very thing, but for some reason not the 2002 model year. Needless to say I am furious! With only 35,000 miles and 2 payments left what could I do? I paid it.

The total repair bill came close to 800.00 (a pair of springs and a new tire).

Dave of Shelby OH (02/10/07)
I own a 2000 Ford Taurus. So far the front springs have broken and punctured tires. Now the rear left spring broke. No wonder Americans are buying Hondas and Toyotas! Thats probably what I will do this year. I always try to stick with the big 3 but I dont think I will anymore.

This cost me $500 to have repaired.

Marietta of Macomb IL (01/29/07)
My car was parked at the airport for a week while I travelled. When I returned the front driver's side tire was flat. Upon removing it, we noticed a gash around the inside in a circular shape.

The spring on the McPherson strut was sticking out into the tire area. Apparently the spring busted out when the car was parked and then when I backed up the car to leave, it sliced into the tire, making a large gash. I only drove about a foot, realizing the car wasn't moving correctly. That's when I got out and saw the flat.

I was fortunate not to be driving when this incident occured because it was very hazardous. When we called the local Ford dealer they said there was no re-call on this part. As it was, I had to change the tire at 10 PM in cold (9 degrees F, and a strong wind), then drive 90 miles to get home at about 40 mph. As it was a Saturday night there were no service stations open, nor would there be until Monday morning.

Jerry of Robbinsville NC (01/12/07)
I have replaced the front struts on my 2002 tauras twice. I have replaced tires twice. The car was and still is unstable and makes noises as you are driving. It goes clunk clunck.. It is very nerve racking!

I am on a fixed income and this has cost me quite a lot. This has cause the pressure of being able to keep my other obligations paid on time.

Alan of Thompson OH (01/01/07)
My wife was driving our 2002 Ford Taurus to work in mid Dec. 2006. The left spring broke into 3 pieces on a smooth State Route, fortunately she is not a fast driver and was not hurt. One of the pieces punctured the axil boot and damaged the bearings and bent the axil making the vehicle unmanuverable. None of the repairs or tow was covered since the car has 39,900 miles. This is bad, we purchased the extended warranty on the power train which should have covered the axil repair and the tow. But since the spring did the damage and the spring is not covered, Ford would not cover any of the expense. I called the complaint number and reviewed the coverage with the extended warranty service. They all said, they agree with the dealer.

Dea of Alpha IL (12/18/06)
A fire started in our garage around 5:10 in the afternoon after the Ford F150 had been parked inside. There were no other vehicles in the garage and I had been in the garage myself at 4:15 when I left for work. My husband returned home in the truck at 4:45, parked it and went inside. Shortly after 5:00, my son smelled smoke and discovered the fire in the garage.

Total loss of our home: 500,000 dollars. Covered by insurance. We contacted Ford and corresponded with them, but to no avail. Of several insurance inspectors, the final one settled upon said that the truck did not cause the fire (although several others came to different findings). This finding allowed the insurance to replace the house.

Nick of Chicago IL (12/07/06)
I have a 2002 taurus with the coil spring issue. ford will not stand behimd there cars. my car has had 2 snap each time taking out the tire! one front one rear. I called them for a week and they arent going to do anything. so now I'm going to the net. anyone with this please go to the highway safty recall website http://www-odi.nhtsa.dot.gov/ivoq/ and fill out the forms!

John of Miami FL (12/06/06)
I am a US citizen living in the Republic of Panama. In 2000 I ordered a F-150 truck from the Ford motor company and had it shipped to Panama. The only problem the truck had in the following years was the AC. On Dec 04, 2006 at 2:45pm I drove the truck to work and parked it. 45 minutes later , it caught fire and the front end of the truck was totally burned and destroyed. The fire department got there in under 10 minutes but it was to late. I have contacted ford and they told me to contact the local dealer who has nothing to do with it since I ordered the truck directly from the factory. I am now dealing with the insurance company. It is amazing that Ford in this day and age can manufactor death traps and get away with it. This could have been much worse had it caught fire at my house.

truck will never run again. the whole front end is destroyed including the engine

Alexander of Topsfield MA (11/09/06)
Taurus purchased new in 2000, now has (low mileage)26,000 miles on it. Had to replace two front coil springs after front of car collapsed puncturing and ripping left front tire to shreds. Thank God, no injury to life and limb. Recall noted and repairs made. Now, 11/9/06, while changing oil found left rear spring coil broken and 1/4 inch from left rear tire. Wow, never will buy a Ford car again.

Matthew of Dayton OH (10/22/06)
On October 6th 2006, my 1999 Ford F150 caught fire in my driveway. It was not running. According to the Dayton Fire Department, and the forensic firm that inspected the vehicle, the fire originated at the master cylinder--the exact place that the Ford cruise control engineering defect is located. The vehicle is/was insured, however I use the vehicle for my living. My insurance company will only settle with me fior nothing more than blue book value. This doesn't begin to approach the disruption to my life and business. Fortunately, there was no major property damage or loss of life. I have spoken with Ford's legal department and they are refusing to make any accomdations for my losses. I had made a simple and very modest proposal to them to make things right---in fact my request to Ford was significantly less than the losses I have altready suffered. Further, I was asking for a modest accomodation in purchasing a new Foprd vehicle; a situation that would kept me as a Ford customer. I VERY MUCH want to talk to other Ford owners who have experienced a fire.

Amos of Houston TX (10/21/06)
On October 21,2006, My 2000 Ford 150 crew cab pick up truck caught fire while parked in fron of my daughter's appartment. Vehicle was totally destroyed.

My Ford 150 was totally destroyed and the car parked next to it sustain over $2,000 worth of damage.

David of Clovis CA (10/18/06)
My 2005 ford F-350 caught fire while parked in my driveway. Truck is totaled

Ronald of Apple Valley MN (10/16/06)
My 98 Ford Escort has both rear springs broken at 100,000 miles. This car has only been riven on the highway and not been overloaded. I have owned three other older escorts with higher miles and no broken springs. The local Ford deales said there is no recall or help from Ford on this. I also have a neighbor with a 98 Escort wagon and another friend with an escort wagon which I don't know year but both cars also have broken rear springs.

I

Darren  of Battle Creek MI (10/10/06)
The front coil spring on my 2002 Taurus went last April, shredding the left front tire while I was in the driveway. Towed the vehicle to Ford, where the dealer fixed the front coil springs. I asked them to inspect the rear, and they said that they were fine. In October, I have the car in for brake service, and the provider tells me that the right rear coil spring is broken. Luckily, I have the extended warranty, but I am terribly concerned about the safety of this vehicle.

Cost me $50 in deductibles the first time, and probably the second. Left front tire was torn unbelievably badly. If I hadn't had the extended warranty, I'd be out $2,000 for repairs.

Norm of Fairport NY (10/01/06)
The right rear coil spring, on my 2002 Mercury Sable, broke causing my tire to blow. This occured on the NY State Thruway while I was passing a tractor trailer. I was lucky it did not cause an accident.

Had to replace tire, both rear springs. This is a very expensive repair. I have seen, on your wed site, that this is a common problem on Ford products. Something should be done.

Brenda of Raymond NH (09/10/06)
I have a had the same experience as many others. The front spring went just as my friends and I were climbing in to go on a day trip to Boston. Luckily it broke just as we got in the car.  Imagine driving down the highway and having something like that happen! Because of the recall everything was fixed. NOW I just went to get my car inspected and guess what, it won't pass! They say a rear spring, the struts, and a sway bar link is broke...AND NONE OF IT IS UNDER RECALL...Tell me how a six year old car with low mileage has such issues with important safety items! I was quoted $947.00 to fix everything and only then will they give me a sticker!

Lynn of Mankato MN (09/09/06)
I just read through the broken coil spring fiasco on Ford vehicles. I own a 98 Ford Escort and both of my rear coil springs are broken. I'm sure that not everyone uses this site to report complaints and that there are plenty more people than cited who have these same issues (not of their own fault). My mechanic DID tell me that this is a very common occurrence on the Ford Escorts. I was quoted a minimum of $600 new parts/labor and they failed my inspection.

Alane of Wallace MI (08/20/06)
In regards to the 2000 Ford Taurus recall on the front springs...they put a cover on the springs which we had done and then by the time our car had over 150,000 miles, it broke...what a plan ...just in time to not replace...I think this was clever to prolong the springs until something happened....come on obviously the springs were defective from the start! someone needs to go after Ford for the springs that were used on these vehicles....there are just too many people with this same problem...Shame on Ford for looking the other way....We will never buy another new vehicle from them.

Ivelisse of Bronx NY (08/08/06)
Both rear coil springs in my 1998 Ford Taurus collapsed two days apart for no apparant reason.

William of Indianapolis IN (07/06/06)
I have a 2001 Ford Taurus with 63,000 miles. While driving the left rear coil spring broke and cut a deep groove on the inside side wall of the tire and caused a blow out. I called the dealer and was informed that there is recall on the front coil spring but not the back. I see all over the net where this is happening to many people and Ford does not see it as a safety hazard. If this happened to me on my normal commute to work on the interstate I could have been seriously injured.

Pat of Lancaster OH (06/24/06)
I own a 2002 mercury Sable with 58,000 miles and the right rear spring broke while it was parked. They have recalls on some springs including 2001 Sables front springs.

Michael  of So. Hamilton MA (06/20/06)
I brought my 2001 Ford Taurus SE to my mechanic for regular maintenance. I was informed when I picked my car up that my right rear coil spring was broken and that part of the coil spring had to be cut and removed because of the danger it could have punctured my tire.

I was told to research if Ford was doing a safety recall when I noticed your article on the NHTSA probe into the suspension failures.

I have been quoted approximately $400 to fix the rear coil springs.

Stephen of Fairborn OH (06/02/06)
I own a 2001 Ford Taurus.  The right rear coil spring fractured ruining a tire. The incident occured when vehicle was parked.

Glen of Orchard Park NY (05/30/06)
I have a 2001 Ford Taurus. Last year they replaced both front springs because of a recall... Note the front right spring broke and went through my front tire... Now I am getting my car inspected and my service man is informing me that the rear springs are also bad... Ford is only recalling the front... Why?

To get the rear springs replaced will cost $568... This work is required to pass New York State Inspection.

Curt of White Lake MI (05/28/06)
The wheel coil spring snapped in half and punctured my tire on my 2002 Taurus.

While my car was parked in my driveway with the car not running, I hear an explosion. I find my car is resting on the rim. When I take the tire off, I realize that the coil spring snapped into my tire and completely demolished the inside of the tire.

I call the dealership and they tell me to come in because I will get a free tire and new springs for the front of the car. When I get there, they find that that the free springs and tire replacement is only for model 2001 and previous years. Sounds kind of fishy to me because though my car is a model 2002, I bought the car in October of 2001.

Someone should look into this for the safety of other drivers on the road. Myself and my family would be dead if this happened while driving. I am extremely concerned for the safety of others. I called Ford customer service who said they wouldn't do anything except report it.

The dealership said they couldn't do anything. I use their service all the time and they still wouldn't help me.

Jim of Williamsville NY (05/22/06)
My 2000 Ford Taurus- both back springs and struts are boken and shot and need replacing. This is unacceptable maintenance with only 55,000 miles and only city and highway driving.

Dennis of Madison IN (04/17/06)
I have a 2001 Mercury Sable LS Premium and the left rear coil spring snapped in half on Easter morning. I contacted the Mercury dealer about recalls. There is a recall for the front coil spring but not the rear, is what I was told. The recall is for small fractures in the coil which will cause the coil to snap and could lead to punture in the tire. My complaint is if the front coil spring can fracture and there is a recall, then why not on the rear coil spring. I was told it would cost $170.00 per axle.

Punctured tire and loss of control the vehicle. No other damage to the vehicle and no injuries.

Rick of Grand Rapids MI (04/04/06)
2001 Ford Taurus Rear coil spring broke going down highway - the broken spring just missed slicing the tire. I just missed hitting another car when I lost control. Told by Ford dealer only front coil springs are covered if they break (only after they fail, providing it didn't cause an accident where the car isn't totaled). Other garages say they see this problem all the time on the Taurus -- the front and rear coil springs.

Deborah of Lafayette IN (03/30/06)
I own a 2001 Mercury Sable with only 33,000 miles on it. The right rear spring and strut broke causing a deep groove inside the right rear tire. The repair shop told me this is a common repair on this Mercury Sable. The cost of replacing both rear springs and struts plus both front rotors is over $900.00 Plus I will now have to replace the right rear tire. I have lost use of my car for 2 days while it is being fixed.

Phil of Seneca Falls, NY (03/13/06)
I have a 2000 Taurus. The front springs both have broken, one causing a flat tire. Last year (2005) the car was recalled to install sleeves around the front springs just in case they ever break again. Last weekend, at about 80,000 miles, I was having the oil changed when we noticed the back right spring was broken with a pointed portion located about 1/8th of an inch away from my new tire. If the rear tire was punctured, I could have had one terrible crash.

I called the local dealer and he told me there was no program to cover the rear springs. Everyone I speak to that has a Taurus or a Mercury counterpart has had the same problem.

Harry of Stittsville Canada (03/08/06)
2001 Ford Windstar (Van)  with ~86,400Km while in the driveway the left front spring broke puncturing the tire, bent the sway bar and fractured the flex brake line.

Denis of Spfld MA (02/13/06)
My wife purchased a new 1998 Ford Escort. It is now 2006. Her car had been making funny clanking bumping sounds and we could not find anything. So today when she brought it to her mechanic she told him to look for anything that could be making the noise, He found that both rear coil springs had fractured and advised us to call Ford and see if there was a recall for the coil springs. Ford said there was no recall but I should bring the vehicle to the ford dealer.

The Mechanic stated that the vehicle should not be driven since the broken springs could puncture the tires and result in an accident or injury, so for the safety of my family I told him to replace the springs. When I got home I searched for this information and found your website had information about fractured springs on Ford vehicles.

Kenneth of Macedonia OH (02/07/06)
The right front spring or coil had broken and cut into the tire causing the tire to go flat. In removing the tire I noticed the spring had cut the whole tire. The repair costed over $450.00 and that was just the one side. i'm worried the about experiencing the same thing on the left side. I notice a recall on 1999 Taurus, but not 2002. This situation could cause a major accident if not corrected soon. Also, I noticed a review is being done on the rear spring/coil of 2001/2002 model taurus, but the front needs to be included. This could have been a real problem if it occurred on the highway and not in my driveway. Please investigate this situation immediately.

Erin of Cuyahoga Falls OH (12/29/05)
I bought a used 2002 Ford Taurus about 3 months ago. The mileage is just under 45,000. When pulling out of the driveway with my 14-month old son in his car seat, I heard a very loud popping noise from the front drivers side of the car. Upon further inspection, it turned out to be the drivers side front coil spring. There was a recall issued for the 1999-2001 Taurus, but Ford is denying any involvement in the 2002 problem. What if my son and I had been on our way home from daycare? The repair bill is $626!!! Because, of course, you can't drive a car with a broken coil spring that has already punctured your tire - it must be flat-bedded!

Magaly of Alpha NJ (12/04/05)
I've owned my car for three years and the car has about 100,00 highway miles. Two days ago, while the car was parked the passenger side spring broke and damaged two other internal pieces. There was no reason for this to have happen I did not hit a curb or a pothole or did anything that would have caused this to happen. The mechanic brought it to my attention that this should not just happen. The car is only 3 years old. I am scared to think of what would have happened if I was driving the car. The total cost of the repairs was $954.00 dollars.

Frank of Utica OH (11/02/05)
I have owned two Fords that the front coil springs have snapped on. The first was a Windstar van which completely pancaked to the ground. Ford reimbursed me for the repair. The current vehicle is my Ford Focus which also had the same spring snap only this time Ford has distanced themselves from the issue. In both instances an accident was narrowly avoided but damage to the vehicles were costly. The most recent incident cost me $800.00 which Ford won't even reimburse for the defective parts.

Marvin of Brownsville WI (10/12/05)
Upon recognizing a “grinding” sound coming from the rear portion of the car (2001 Taurus SE), I took the vehicle to our usual, local repair shop. After much investigation, it was determined that both coil springs were broken near the rear tires, one of which was rubbing against the tire to the point of near destruction. It was advised that I take the car to a dealership for proper repair, and so I did. While discussing the issue with the dealership mechanic, I asked if this is a common problem. His response was a quick “no!”

Then he went on to explain that these particular cars had a recall for this very problem on the front end in 2004 and spring guards were installed to prevent injury. Coincidently, he has heard about a growing concern regarding the recent failing of back springs. Upon my research, it seems there have been more than 130 complaints to Ford Motor Company for this same issue. I feel fortunate that this problem was corrected before the tire burst. It frightens me to think of the consequences had I been traveling on the highway at 65 miles an hour with my grandchildren when the tire burst. As per your request, the repairs cost me nearly $360.

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