
Mohan of Subang Jaya, OTHER on July 21, 2009
My car is a Ford Focus 1.8L (A) Sedan, purchased on April 30, 2007, in Malaysia. Chassis Number : PE163LPB51DR00439, Approximately :68000 km to date. The engine mounting near the timing belt has become faulty. Does this part breakdown so fast. The local Ford dealer informed me that there was no replacement part available and the dealers said that they can probably get the parts in two or three weeks time from June 12, 2009.
But then am I supposed to be without a car for so long. The more I use the car until the parts arrive, I'm positive that the other mountings and probably other parts might get faulty, and I might have to incur additional cost. What do I do? When I decided to purchase a Ford vehicle it was for the ruggedness, quality, dependability, durability and especially for the comfort. What can I the customer do if the whole country does not have the parts, suffer extra damage to my vehicle? Who's responsible?
I had sent many e-mails to Ford USA and they kept telling me to get in touch with the local Ford dealer who had informed me that the part will not be available for another 2 to 3 weeks from 12th June 2009. When they finally got the part I sent my car for repair on 6th July 2009 and collected my car on 8th July 2009. The Ford dealer told me that now the RightDrive Shaft was faulty and that they can't replace it under warranty. But as I was worried earlier the faulty engine mounting led to other damages, why should I be responsible for Ford not having spare parts. and I sent the following e-mail to Ford USA;
"To whoever concerned or bothered about FORD customers, Firstly I would like to congratulate FORD for doing such a great job in taking care of your customers. From the date I started corresponding with your company until present, my satisfaction level with FORD has gone from extremely satisfied to non-existent. Again a great big thank you to FORD on enlightening me as to the exact level of Customer Care that FORD provides - Nil.
"What I was worried about has happened, due to the lack of availability of the right engine mounting, and the continuous use of my car until 6th July 2009, when I called FORD and they informed me that the part has finally arrived (praise the LORD, not FORD). I immediately sent my car in for the repairs and surprise, surprise, the FORD agent informed me that the Front Right Drive Shaft was also faulty. The even better news was that they are not responsible for the damage and therefore no warranty claim can be made.
"When I sent my car in on 12th June 2009, there were some other repairs done on the car and I left the car at the FORD agent for at least half a day. When I collected my car they still said that it was the mounting that was damaged and that the part will arrive in about 3 weeks from the date. Nothing was mentioned about the Drive Shaft being damaged. When I collected my car from the FORD agent after the engine mounting was repaired on 8th July 2009, the FORD agent told me that FORD will not repair the damaged Drive Shaft under warranty. Is it my fault that the FORD agent did not have the part ? My car is still shaking when I drive it but thankfully the noise and level of shaking is not as bad as when the engine mounting was faulty.
"If as the FORD agent says that the Drive Shaft was faulty before the engine mounting was damaged, couldn't they have noticed it when I left my car with the FORD agent on 12th June 2009 and if it was faulty why did they not notify me when I collected my car from them later that day. I've been very inconvenienced by FORD. Please tell me if anything can be done to resolve this issue? Thank you. P.S. Why do FORD parts get faulty very fast ? When I sent my car in on 6th July '09 I met another customer who had bought his brand new FORD Focus 1.8 Ghia in September 2007, I bought my brand new FORD Focus 1.8 Ghia in May 2007. That customer was telling me that his car has only gone about 60,000 km's and his car's drive shaft was replaced much earlier and he had the same kind of experiences with his FORD as I have. If I have this problems, it can be the way I drive but how come another person has the same problems ?
"P.P.S. I know that no action will be taken about this issue, I'm just writing to you to vent my frustrations, displeasure and overall Unhappiness and Dissatisfaction with FORD. P.P.P.S Thank you very much for your valuable time to look at my ramblings, rest assured that I will never ever buy another FORD vehicle and thereby saving FORD from having to listen to another extra customers grouses. And thank you FORD for changing my Appreciation and Pleasure of owning and driving a FORD to a feeling of Anger, Frustration and Loathing for anything FORD. P.P.P.P.S. Hopefully FORD will be able to make Great Quality Dependable cars as it did Once Upon A time. Please help me to resolve this problem the soonest, I'm ferrying my children around in a faulty car which now vibrates and feels like a junk. I refuse to repair it on my own expense because Ford should be responsible for their inadequacies, not their unfortunate customers who I feel very wrongly purchased Ford vehicles."