I was leaving for vacation in July 2009 when all of a sudden I could not accelerate. I had to have my car towed. Spent $2000 on a rebuilt transmission.
Consumer Complaints & Reviews
I have a 2003 Ford Taurus. I was reversing out of my cousin's driveway when we heard a popping sound. She said, "oh you just hit a rock!"
Then all of a sudden, the hood was smoking a lot. So, me and my cousin jumped out of the car as I parked it. By the time we called 911, the hood was on fire. We heard many more popping sounds. By the time firefighters got there, the whole front of my car was on fire. The firefighters opened my hood and everything under it was melted. I almost lost my life.
I would just like to put my story out there, because this is the worst experience I have ever been in! Ford is now investigating why this happened, but by reading all these complaints I would think Ford would recall these cars! They should!
On October 22, 2004 I bought a 2003 Ford Taurus from Sunbelt Ford. I drove it about 70 miles over the week-end. On October 25, 2004 I drove it to work which is about a 5-minute drive. My windshield was fogged over so I turned on the defogger. As I turned into the school parking lot I noticed a strange smell but attributed it to the foggy air. I got to school about 7:15 and about 7:40 the secretary announced to whoever owned a Ford Taurus to go to your car.
I ran out and the car was smoking. I went and called the dealership and told them that they needed to come to the school. I ran back out and the car was in flames. The fire department was called and they put the fire out. I was beside myself with grief. The school nurse and another teacher took me to lay down in the nurses' station. As I was given a ride home the tow truck was just arriving to pick up the car. About 11:00 my daughter came to help me sort things out.We went to the dealership to talk about the situation. When we got there some of the other salesman said that the Fire Department was called to put out the fire again at the dealership. We talked to the salesman and he said that there was nothing they could do but he could put me in another Taurus at the same or equivalent price as the one that burned up. He said that my insurance would pay most of what I owed on the car and I would be responsible for the rest. They did say that they would pay the extended warranty that I bought.
My insurance company did pay for the value of the car but I had to fork out $600 of my own money for a car that I had for only a few days. I resent that my insurance paid in the first place. I feel that there was something wrong with the car and that the Ford Company should have owned up to being responsible for my loss. They actually had the gall to call me to see if I wanted to do business with them. Paul Bell even went to say, "We will do right by you."
