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Ford Explorer |
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Considering that the Explorer is the No. 1 SUV in the country and the most profitable vehicle in the Ford line-up, it's amazing how many problems consumers have with it. Here are some that fall into the "all others" category.
Howard of Dedham, MA, writes (4/2/01):
I then asked the dealer to contract the Ford rep to have them come out and inspect the vehicle. This is where my trouble began. Mr. Christianson came out and test drove my truck with Tony, I had been instructed to leave the truck for the day since they did not know exactly when the Rep would be coming in. I received a phone call from Kevin around 3:00 that afternoon. He told me that my problems with my truck were no worse than others he had driven and that there was nothing wrong with my truck that was safety-related so he was going to do nothing. When I explained that maybe he did not hear or feel the exact problems I was having and that it would be beneficial if we could meet and have him drive with me, his responce was rude. Anyways his job is to support the dealer, not the customer so Ford will do nothing to fix my truck. When I asked if there was somebody else I could talk to about it, his response was, "No, I am the final word. Call Ford's 800 number if you don't like it." Of course Ford's 800 number is a joke. All it is is a glorified answering service. They take your call and e-mail your complaint to somebody. You may or my not get a response from them. Period no further action is allowed. I asked to be called back. Guess what, NO call back, no response from anybody at Ford. And at this point I have no other venue available to be to get Ford to even have a real person call me. I realize that the vibrations and noises I have aren't life-threatening, but after spending of $25,000 for a vehicle it would be nice to get some tiny measure of customer service. I drive over 50 miles everyday to and from work. I have to deal with the vibration everyday. It is very depressing to know that for the next 5 years, until the truck is paid off, I am stuck listening to these noises. I am embarrassed to have anybody drive with me, the first thing people ask is, "What is that noise?" I just tell them, "Don't buy a Ford" Howard should check with an attorney who handles Lemon Law cases. Jennifer of Alta Loma, CA, writes:I was driving my 2000 Ford Explorer XLS and as I was pulling in a driveway my brakes failed to work. I pumped my brakes over and over but nothing happen.I then hit a garage door and this stopped my explorer. I took in my explorer and Citrus Ford looked over it and two hours later returned the car to me saying nothing was wrong. I then contacted the manager, Jack he told me to bring it back in. I did. They had it for one day and returned it saying nothing wrong. I had to replace a garage door $800.00 and my car insurance will go up most likely. I am afraid to drive my car due to my brakes failing to work again. Roy of Neoga, IL, writes: We bought our 1997 Ford Explorer Sport new off the lot. It came from the factory with 16" tires. After the recent publicity about Firestone tires, we decided to check ours to see if they were being recalled. When we looked at the spare, we discovered that it is only 15". We have made several requests to Ford Motor Company to do something about it, since our owner's manual said the spare(if equipped with a conventional spare as ours was) would be the same as the other four tires. Ford tells us a 16" spare would have been another option, and that you can't take literally what is in the owner's manual. I think they have taken advantage of us. Our vehicle only has 25,000 miles on it. We thought we had a spare that we could use as a regular tire as stated in our owner's manual, but we have been told we could do damage to the vehicle by driving it with two different size tires at the same time. Richard of Jacksonville, FL: I have a green Ford Explorer that has had a paint peeling problem. Two times over the last few years, January 1996 and December 1997, I have had to have my roof repainted. With some difficulty of course. In 1996, I had to pay $85.00 of my own money due to proration. The problem began again in 1997. This time the paint is peeling off the hood of the car. It seems to always be on the top surfaces. I was told by a Ford representative that it was out of warranty and they could not help me. The body shop service mgr. quoted a price of $300 to repair the hood. He said he would fix it if approval was given by Ford Motor Company. Theresa of Boston writes: I leased a vehicle May 13th, 2000, picked up the truck on May 15th, 2000. Not even a week later the rear push-out windows were leaking. The truck went in for repairs. Picked up the truck few days later, still the same thing. Truck went back in. About a week later still the same thing, truck went in again for a few days. Picked it up it a few days later. Both sides are still leaking. July 24th 2000 brought the truck in for an oil change, they are telling me now they think that there is a service bulliten stating the there is something with the drainage pipes on the roof and Dennis at Quirk would call me with the details. Still nothing. July 27th, started raining. Family member moved the truck out of the driveway and told me that something needs to be done because the truck windows are pouring out water still. Quirk Ford still has not done a thing to contact me on this matter and I have sent papers on all of this mess to the Attorney Generals office and still nothing from them. I need some answers on what to do about this problem. I am getting nowhere with Quirk or the Attorney Generals office and the 2001 Ford Explorer Sport is still leaking. The truck roof was saturated in water. The headliner in the truck was supposed to be replaced. Quirk told me there was no need, that they had sealed the leaks How could they have sealed anything fs the truck is still leaking? And things are getting damaged. Nothing was taken care of, the only thing that they (Quirk Ford) gave me was a headache. Mel of Hudson Oaks, TX: The last two times my 1997 Ford Explorer has been in for service I've asked that a noise (rattle) be checked out. This noise was coming from the catalytic converter area. It has got to the point that the vehicle sounds like a diesel. Took it in yesterday and now I'm told it is the front two timing belts or chains (not sure what they called them). Cost will be $785. The vehicle has 72k on it, BUT it has been maintained very well. I'm told if this is not repaired then I will shortly be buying a new engine. This doesn't sound very reliable to me. I've had MANY vehicles and never had a timing chain problem. And most didn't cost what this Explorer cost. It's time to change manufacturers I believe. |
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