I purchase a used 2002 Ford Explorer. I had to have the transmission changed almost immediately. It lasted for a few months and they had to change it again. 7 months ago, I had to have yet another. That one didn't work at all so they installed another one. I recently have the 5th one installed.
Consumer Complaints & Reviews
Considering that the Explorer is the No. 1 SUV in the country and the most profitable vehicle in the Ford line-up, it's amazing how many problems consumers have with it. Here are some that fall into the "all others" category.
I took our 2005 Ford Explorer to Service Department before warranty expired, previously Alexander Ford and now Ford of Murfreesboro. The transmission had been slipping periodically. They drove it and said nothing was wrong. I indicated to them that it slipped maybe once or twice every month or so. Now, the vehicle is out of warranty. I was driving in traffic and the transmission slipped on me. I had a car in front of me and when it finally let up, I almost hit the vehicle in front of me, with a baby in a car seat in the back seat. It scared me to death.
There appears to be so many transmission problems with the 2005 Explorers. This is dangerous and someone should do something about it for a recall. They should have checked my vehicle out more extensively other than barely drive it for a few minutes when it was under warranty. I had to drive home and park the vehicle. I have heart disease and this escalated my existing heart issue.
I own a 2003 Ford Explorer Sport Truck. I have less than 30,000 miles on this vehicle. On August 2, 2011, I went out to my truck to roll the windows up and the passenger side airbag deployed. I took the vehicle to Kerry Ford in Cincinnati to have the truck checked to see why the airbag deployed without cause. After the service department checked the vehicle, they could not find any reason why the airbag deployed. They called Ford Motor Company's customer service to see if they would assist with repairing the truck. They said the car was out of warranty and they could do nothing.
After approximately 140,000 mile, my AC compressor in my 1997 Ford Explorer gave out. I used my certified ASE mechanic and we replaced it with a genuine Ford compressor. My car is in an area with four seasons (Santa Fe, NM) so the AC is not used year round. After 16 months and 5000 mile, the genuine Ford compressor died. I "may" have had 2000 miles on it. My mechanic had to argue with Ford to replace the compressor since it was over 12 months old. I went a step further and asked Ford to reimburse me my labor (app $350.00), since a Ford compressor they sold me was obviously defective..
Bought a new 2001 Ford Explorer Sports Trac in November 2000. Truck has a rattle/vibration at 1500 rpm and a whistle in the air intake at 2300 rpm. The dealer (Goodbrothers Ford, Randolph MA) tried omn two occasions to fix the problem. Their master technician "Tony" went for a test drive with me and confirmed that, yes indeed, I did have a problem with the vibration and whistle. He consulted with Ford to find an answer. Ford made some recommendations, which Tony implemented. However they did not solve the problem.
I then asked the dealer to contract the Ford rep to have them come out and inspect the vehicle. This is where my trouble began. Mr. Christianson came out and test drove my truck with Tony, I had been instructed to leave the truck for the day since they did not know exactly when the Rep would be coming in. I received a phone call from Kevin around 3:00 that afternoon. He told me that my problems with my truck were no worse than others he had driven and that there was nothing wrong with my truck that was safety-related so he was going to do nothing. When I explained that maybe he did not hear or feel the exact problems I was having and that it would be beneficial if we could meet and have him drive with me, his responce was rude. Anyways his job is to support the dealer, not the customer so Ford will do nothing to fix my truck.When I asked if there was somebody else I could talk to about it, his response was, "No, I am the final word. Call Ford's 800 number if you don't like it." Of course Ford's 800 number is a joke. All it is is a glorified answering service. They take your call and e-mail your complaint to somebody. You may or my not get a response from them. Period no further action is allowed. I asked to be called back. Guess what, NO call back, no response from anybody at Ford. And at this point I have no other venue available to be to get Ford to even have a real person call me. I realize that the vibrations and noises I have aren't life-threatening, but after spending of $25,000 for a vehicle it would be nice to get some tiny measure of customer service.
I drive over 50 miles everyday to and from work. I have to deal with the vibration everyday. It is very depressing to know that for the next 5 years, until the truck is paid off, I am stuck listening to these noises. I am embarrassed to have anybody drive with me, the first thing people ask is, "What is that noise?" I just tell them, "Don't buy a Ford"
Howard should check with an attorney who handles Lemon Law cases.
We bought our 1997 Ford Explorer Sport new off the lot. It came from the factory with 16" tires. After the recent publicity about Firestone tires, we decided to check ours to see if they were being recalled. When we looked at the spare, we discovered that it is only 15". We have made several requests to Ford Motor Company to do something about it, since our owner's manual said the spare(if equipped with a conventional spare as ours was) would be the same as the other four tires. Ford tells us a 16" spare would have been another option, and that you can't take literally what is in the owner's manual. I think they have taken advantage of us. Our vehicle only has 25,000 miles on it.
We thought we had a spare that we could use as a regular tire as stated in our owner's manual, but we have been told we could do damage to the vehicle by driving it with two different size tires at the same time.
I was driving my 2000 Ford Explorer XLS and as I was pulling in a driveway my brakes failed to work. I pumped my brakes over and over but nothing happen.I then hit a garage door and this stopped my explorer. I took in my explorer and Citrus Ford looked over it and two hours later returned the car to me saying nothing was wrong. I then contacted the manager, Jack he told me to bring it back in. I did. They had it for one day and returned it saying nothing wrong. I had to replace a garage door $800.00 and my car insurance will go up most likely. I am afraid to drive my car due to my brakes failing to work again.
I leased a vehicle May 13th, 2000, picked up the truck on May 15th, 2000. Not even a week later the rear push-out windows were leaking. The truck went in for repairs. Picked up the truck few days later, still the same thing. Truck went back in. About a week later still the same thing, truck went in again for a few days. Picked it up it a few days later. Both sides are still leaking.
July 24th 2000 brought the truck in for an oil change, they are telling me now they think that there is a service bulliten stating the there is something with the drainage pipes on the roof and Dennis at Quirk would call me with the details. Still nothing.
July 27th, started raining. Family member moved the truck out of the driveway and told me that something needs to be done because the truck windows are pouring out water still. Quirk Ford still has not done a thing to contact me on this matter and I have sent papers on all of this mess to the Attorney Generals office and still nothing from them. I need some answers on what to do about this problem. I am getting nowhere with Quirk or the Attorney Generals office and the 2001 Ford Explorer Sport is still leaking.
The truck roof was saturated in water. The headliner in the truck was supposed to be replaced. Quirk told me there was no need, that they had sealed the leaks How could they have sealed anything fs the truck is still leaking? And things are getting damaged. Nothing was taken care of, the only thing that they (Quirk Ford) gave me was a headache.
I have a green Ford Explorer that has had a paint peeling problem. Two times over the last few years, January 1996 and December 1997, I have had to have my roof repainted. With some difficulty of course. In 1996, I had to pay $85.00 of my own money due to proration. The problem began again in 1997. This time the paint is peeling off the hood of the car. It seems to always be on the top surfaces. I was told by a Ford representative that it was out of warranty and they could not help me. The body shop service mgr. quoted a price of $300 to repair the hood. He said he would fix it if approval was given by Ford Motor Company.
