Firestone Complete Auto Care Reviews

Dropped off my F150 at Firestone on 133 Hillcrest Pkwy in Chesapeake, VA on 05/19/26 to have AC unit recharged. Michael ** recommended that the Heater blower be looked at because being loud and low air flow. I mentioned to him just do the AC now. I realized I should have had that looked at also. I went back on the 21st so they could look at the heater blower, they were busy and would get to it when they could due to customer's cars in front of me. I told him I would have to wait there until it was finished. When I sat down I noticed they were pulling my truck into a bay. Maybe about 30 minutes later he told me they fixed the noise, found a loose, broken part. They could not fix the low air flow, said the dealer would have to fix that, had to take dash off. Very pleased with what he had done for me.

Store #3928, 13725 Midlothian Turnpike. ** Manager. I have been a Firestone customer for many years with different cars. This is the only location that I continually use year after year because the quality the staff and the work that's done is superior!! They need to be recognized for this. Trust in a repair shop doesn't come easy for the average citizen. I know I am lucky to have my Midlothian Firestone Auto Care!!

I had a very good experience at the Firestone located in Leominster, MA this morning on (5/10/26). I arrived just before 9 am without an appointment. The issue with my vehicle was a moderate metal noise coming from the front of my car whenever I took a full left turn. I had googled possible causes, and was thinking it might be a ball joint, strut, brake or some other issue. The Customer Service Advisor (Ramon) at the front desk was very friendly and helpful and said he would try to squeeze my car in between jobs and take a look at it. (It appeared very busy, so I didn't expect quick service.) They had my car in the shop and up on the lifts within 30 minutes.

I have been having my car serviced by Firestone since the 1980s. I have always enjoyed excellent service with every shop I have used. The best part is everything was explained to in plain language. It was always easy to develop a relationship with each store manager. Most recently, I have learned that the manager where I have my work done might be leaving to a promotional job. I could walk into the shop and I was treated as though I were part of a family. I'm all for an increase in salary, but I feel like I am losing a family member. And, there are others who feel the same.

At the Firestone store in Belmar, Colorado on Vance Street, Donnie and Bianca took great care of me. They were extremely courteous, and went out of their way to meet my needs. I would highly recommend them to anyone. I have been doing business at that particular store since its inception. They have always taken great care of me.

They damaged my vehicle and will not even call back. I been calling for a 30 day leaving emails and nobody calling back. Call today and said they closed my case, nothing they can do. They are some liars

I took my vehicle in because there was a problem with the HVAC, I was told they would have to disassemble the entire dash to repair it. I was quoted $1600-$1800 dollars. The only thing wrong was it was low on refrigerant, $30 bucks to fix.

If there was a way to give zero stars, I would. Firestone damaged my windshield wipers and wouldn't take responsibility for it. From the store manager to the corporate office, never satisfied an answer to why and how my vehicle was damaged after leaving it in their care. The regional office closed my complaint without contacting me.

Went in to get tires changed and an alignment done. After driving away, I could immediately tell my alignment was messed up. I took my car back and asked them to redo it, they told me 30 minutes later that it was done and there was no change. I took it to a different Firestone, and they told me the problem was my tires and I needed them changed without looking at my car. I ended up going to Pep Boys, and they fixed it immediately. I wrote a bad review and corporate contacted me and told me on SIX separate occasions that a manager, all the way from store level to corporate level, would be in contact with me. I never got a phone call and they finally stopped answering my emails as well.