Firestone Complete Auto Care Reviews

I am the person who wrote about the problem with my car and draining battery. The update is that I visited Firestone this week and the issue was resolved.

Nathan at Firestone on Woodward Ave Muscle Shoals, Alabama was extremely helpful, we hit a truck tire on I65, and pulled into this Firestone, since the splash shield was hanging down. He removed it at no cost and checked out the underneath of the car.

I am surprised by the bad reviews. I usually schedule my appointments and leave my car. I have never been pressured to buy anything. They do let me know when something is wearing out, but always give me the choice to replace or not. They also have a lifetime alignment deal that is out of this world. I rotate my tires every 6k miles and align my car each time. I also have compared prices on services and they are not expensive. I will keep going to Firestone.

Manager came outside to check my tires and refused a tip!!

What an amazing service, people were super friendly, they fixed my car right away.

I am writing to formally document my dissatisfaction regarding the service performed on my mother's vehicle on Nov. 3rd, at a local Firestone Complete Auto Care Shop in Columbus, GA. Concerning the incidence of unnecessary repairs, substandard workmanship, and the subsequent refusal to accept accountability. The oil was changed the day before, Nov. 2nd, no one mentioned any problems regarding the bolt or oil pan, nor did a technician address any concerns of oil leaking on the printed-out receipt. However, my mother returned the following day for an front end alignment, on Nov. 3rd, and was told that the oil pan-drain bolt—or the threads inside the oil pan—was reportedly stripped, causing an oil leak.

The counter person was horrible, he seemed like he was high on meth, with rotted out teeth it was pretty obvious. Hope your company has a good dental plan. If I could leave less than one star I would. I will never bring my car there again. All the change was taken from my cup holder.

Extremely disappointed with Firestone Castleton's pricing, customer service, and management. Store Manager Josh quoted me $127 for a part that retails for $47 and costs just $66 directly from the OEM. That's 170% above retail, and the actual markup could be even higher given Firestone's likely access to commercial pricing. When I escalated my concerns to Area Manager Robert **, he defended the pricing rather than addressing whether it was reasonable. I consider this excessive and unethical. I also made two unnecessary trips to this location, totaling over 80 minutes of driving, because of appointment scheduling issues and their failure to have the appropriate technician available.

If I can give this a -5, I would.👎🏻 I bring my vehicle in to address a slow leak in my left-rear tire. The tall, blonde haired, blue eyed guy there tells me they're not able to help me as all 4 of my tires are bald and it's illegal for him to patch a tire in that condition. He continues to tell me he can give me a quote for all 4 tires. BTW- I've had those tires less than a year, and I've dealt with upsells as a woman, more often than I'd like to deal with and so I tell him, "No thanks. I have a Tire guy," and I leave.

I took my vehicle to the location at George W. Liles Pkwy NW, Concord, NC on October 11, 2026. I had an appointment for an oil change and state inspection. What was done is completely substandard; the vehicle was overfilled with oil, and my transmission fluid was drained. I noticed issues with shifting when I got my vehicle home. I could not get it into drive or reverse. I went back and asked if they added transmission fluid or topped off the transmission fluid or fluids period. The associate said they do not service transmissions. My transmission was not slipping, and there weren't any issues getting the car into drive or reverse prior the oil change.

I took my van to get work done on the sensors and valves work. Mike whom I expletive told that the technician said this to me. Instead he did a different order. I picked up my van and started driving it I noticed that it was still showing the VSA LIGHT. I talked to Jordan the man who was to help me and told him what happened. He said show Nathan the proofs of my already purchase those parts and I had the work done. I showed Nathan and he was supposed to credit my account but instead he said Jordan told him not to. I did everything right. Receipts showing I didn't need that work order Mike did. It was supposed to be charged off. And I was disappointed when Jordan reneged on what he told me, when Mike did the wrong work order.

When I went there, Joshua, the manager on duty, told me even though my COMPLETE VEHICLE INSPECTION included WHEEL ALIGNMENT check on my vehicle, Joshua told me that the wheel alignment check hasn't been done on my vehicle that day. It turned out that the vehicle alignment check was done on my vehicle, and the technician recommended that my car didn't pass the alignment check and therefore the alignment on my vehicle should have been done right there and then.

This place DESTROYED my tire. I came in for a SIMPLE nail repair - tire was NOT even flat. I had just bought this Pirelli Cinturato P7 a MONTH ago for $475 and it had ZERO issues. Their incompetent, unprofessional technician completely blew out and shredded the sidewall due to lack of experience and professionalism. Look at the photo - this is what they did to my brand new tire! And the customer service is DISGUSTING. The technician, the manager, and the woman at the front desk were all RUDE, UNPROFESSIONAL, AGGRESSIVE, and DISRESPECTFUL. No apology, no accountability. They pretended it wasn't their fault and tried to blame ME for their mistake.

I went to Firestone because they participated with my warranty for a new AC compressor. Immediately after I noticed an annoying noise when the AC is on. Over 3 months and 5 visits to 3 Firestones later they all told me there was nothing wrong with the compressor. They said that is a normal sound, which I knew it was 100% was not. I finally took it to the Ford dealership and they actually listened to me and found the problem. It was a defective compressor after all like I knew it was. Thankfully the warranty company authorized a new compressor from the dealership because I wasn't going back to Firestone ever! I had to pay a deductible which I should not have had to pay but I did just to be done with this once and for all. I will never go back to a Firestone.

Store: 6011 Orangethorpe Ave, Buena Park, CA 90620. On October 4, 2026, I purchased two new tires at this Firestone location for $300. My left rear tire had blown out and I was driving on a donut spare. I clearly and repeatedly asked the workers to install both new tires on the front axle. They refused to follow my instructions and instead did what was easiest for them. When I asked the manager to help, he also dismissed my request and put the new tire on the rear. Additionally, they sent me away with a missing lug nut, telling me to go to AutoZone, buy one, and install it myself. I had to drive with a missing lug nut, which put my safety and others at serious risk.

Scheduled an appt online and AGAIN Firestone calls back and says that they are too busy to do oil change at that time. It has happened on more than a few occasions. Will no longer waste my time with Firestone for anything.

On 03AUG2026, I brought my Altima into the Fairview Heights Firestone for an oil change, alignment and wheel balance. Told them I was going on vacation, so be sure to check the car over. They had the car less than 90 minutes and phoned me to tell me it was done. On 09AUG, while driving in New York on vacation, the front driver wheel came off the car and we skidded to a stop. Luckily, no one was hurt and the only damage is to my car. The Firestone in Clifton Park, NY put the blame on shoddy workmanship and repaired the wheel and control arms at no cost to me. They told me that the Fairview Heights Firestone would arrange for the body damage to be done. Instead, I was pushed off to Firestone Corporate who are demanding I sign an agreement (indemnification, non-disclosure, non-disparagement, etc.) before they would pay damages and other associated expenses. So I guess we'll be going to small claims court for relief.

Some of the managers can really be dishonest and try to feed woman especially BS. Your may go in ok but will come out with more problems than before. I just think the store in Killeen/Harker Heights Texas area those guys DO NOT!!! KNOW WHAT THEY ARE DOING. I dealt with FS for years and never had problems until we move to this CENTRAL TEXAS AREA. They need better mechanics that knows what they are doing. And the credit card and their PROMOTIONAL BALANCE if you don't get them to explain that process to you they will definitely get you on that too!!! Very disappointed in Texas.

It's not the service because I don't know I didn't see them. They charged me $900 and it wasn't even the AC that was a problem which I took it in for and took it back again two months later the same problem. They actually changed the part they put in and put a new one in and then it's still doing the same thing so nothing they did for $900 anything to my car that made it better. I had a mobile unit come out last night fix my car. In an hour and a half they fixed the thermostat and gave me a new radiator for 500 bucks and it was done and done in 2 hours so I think your company has a problem with customer service. I know I am disappointed in what I got so I'm just saying people think about where you're going.

I am writing to file a formal complaint regarding unacceptable service at your El Paso location (9328 Dyer St, El Paso, TX 79924). Today, September 12, 2026, I had a scheduled 9:00 AM appointment for a full diagnostic test. I dropped my vehicle off at 9:00 AM expecting the service to be completed in a timely manner. At 3:00 PM, I called the store for an update and was told by staff that "someone was looking at it right now."

Do not take your car to Oak Ridge Tn Firestone. Had my truck towed in for a simple starter replacement. They installed it misaligned and wrecked my transmission. Transmission replacement required due to shoddy, unprofessional, incompetent work. Ridiculous.

I have bought tires from them before for my Tacoma and for my Daughter Jetta. On her car I have buying one at time since she never makes car available and following a blow out. Third one I didn’t install I brought the car on Friday Semptember 5 dropped it off to give them time to put that tire where my donut was and replace the worn out left as the 4 tire. Went to pick it up on following day Saturday morning I paid the bill and car was brought to the front. I work on heavy trucks and I do DOT inspections. Not hard to notice my only worn tire in the rear. I said you didn’t replace my tire. Guy started to argue situation escalated. He said tire was replaced, question is did those idiots replace the brand new I had in the back seat that they were supposed to install and replace other?

This review is for the 10095 Brook Rd location and I generally don’t do this but this time I am dumping all the blame in the lap of the Service Advisor Kyle because his name arrogant and unprofessional attitude prompted the escalation of this. After a thermostat installation my 71 year old husband ended up stranded on interstate 95 at 1am when the car overheated one week later. He eventually got home around 5am after Geico towed him. Contact was made with Firestone the next day, KYLE, did not offer to pick up the vehicle, said if we attempted to fix it he was not responsible for anything. Also said “Your son claims to be master certified with Ford but I don’t think he knows what he’s doing!” More happened but I am sick of dealing with them AND CORPORATE who send my complaint to Kyle! Idiotic to say the least.

⭐ **1-Star Review – Very Disappointing Experience.** Worst experience I’ve had at **Firestone Complete Auto Care on Highway 99, opposite Fred Meyer**. I came here specifically for an **oil change**. The front desk staff gave me misleading information about the waiting time, which caused me to waste a lot of my time. The behavior at the front desk was also rude and unprofessional.

Not sure exactly where to start, three different vehicles. First one told the motor was shot not worth repairing. Can of starting fluid for 3.98 cents and an hour later the car was up and running. That was 5 years ago and still going. Second car again said it's not worth fixing. Another 180.00 to tell me that. Took it down the street. Was repaired 1500.00>third vehicle brake caliper and a brake line hose, this has been three weeks. The sad thing is they're not answering our calls and they're not letting us know the status. Then to find out the part is coming from Cleveland. Hell I would have driven up there on my dime. I understand circumstances happen but at least keep the customer informed.

2210 Coulter Firestone. Interim store manager sitting on a trash can in the middle of the shop with people waiting up front. Joe ** is the manager there and he would never let this happen. Trash cans full etc. Lots he could be doing instead of sitting on his butt in the middle of the store.

I’m very frustrated!!! I had an appointment scheduled on a Saturday morning at 10:00 for an AC check! I came at 9:48 for them to tell me my appointment has to be canceled due to the AC guy not being there! Instead of giving me a heads up and now I wasted my gas, and they can’t get me in until next Tuesday!! I called the manager and he keeps saying a guy quit on them like that’s my concern!

My name is Belinda, and Travis **. We have always used Firestone for our vehicles, but I can tell you that the Firestone in Florence, South Carolina, is the worst. I took my car to them for coolant on July 19, 2026, and we did not get a call or anything about when it was going to be ready or fixed. We picked our car back up on July 25th, 2026. We paid for the service with no problems. As we were leaving the Firestone, our car would not pull. We went back and told them that the car would now not pull/accelerate, and the Manager stated he knew what the problem was and the service guys must have messed up the throttle because it was close to the plugs that they had put in. I left my car there, and he stated he would fix it.

I went on Firestone to get my and they had to keep my car until Monday left something in my car. Went to my thing took my toilet paper and went through my suitcase and took my towel out jewelry and Albert said, "Oh don’t worry about your clothes. Everything will be alright," and I expect to have car back that Friday the way he was saying. The bottom line just don’t leave any thing in your car. I guess firestone doesn’t pays their employees enough money. Wouldn’t afford to paper towels and jewelry cause they gotta take it out of people cars.

4323 Fleur Dr. Store #264 Des Moines, IA - 4323. The manager at this branch was were unprofessional. How he talks to customers is ridiculous. Called in to schedule an appointment for replacement of my front calipers. (Were sticking.) He informed me they needed to do a full brake inspection but I just had it done two months ago. Just need calipers. I politely stated that I only need my calipers replaced and he say to take my business elsewhere. I asked he why he was talking to me in such a disrespectful manner and again he stated, "If you don't like it then go somewhere else." I asked for the manager which he said he was.

On July 15th 2026 I went to Firestone to get my ac checked, the employee said $10.00, but instead they they filled my freon up and charged me over $250. That I didn't have nor did I authorize them to do anything but check my ac, so he said we will have to let the freon back out!!??, since they couldn't they let all my oil out knowing that would burn up my engine or catch fire, luckily when I noticed my engine didn't sound right I checked antifreeze and oil, my oil was bone dry, caught it on time, O'Reilly's verified no oil, lawsuit time,, it took almost a gallon to refill my oil. 🤬🤬🤬🤬🤬🤬

I have been a customer of many Firestone locations throughout Central Florida. I went to a location recently, paid for a brake fluid flush, but it was not done, and I did not want to make an issue out of it when it came time to check out, for concern that they might not have released my vehicle. Their business practice is shady, and the service techs incompetent. I looked up one location on the Orlando Better Business Bureau website only to find they had over 2,900 complaints, with a -D rating. Best to find another repair shop.

I took my 2018 Ford Flex to a Firestone dealer in Columbia Mo. (store # 787483) to have an alignment done. Made the appointment 3 days before. My wife dropped it off and they said it would be an hour, and they would call her when it was done. An hour and a half went by and still no call. Another 1/2 hour went by and no call, so they walked back to dealer. They told her it was ready, but they were unable to do anything with it because the tie rods were frozen up front and rear. No charge. She brought it back and I put it on the hoist to check it out and I could not find anything wrong. Tie rods came loose with regular wrenches easy. I had just bought the car out there and was heading back to Florida.

This company should not be in business. Untrained personnel, constant additional service charges, untrained personnel, long wait times. Never do business with this company. You will regret it.

This company did work that was inappropriate for what was needed, made mistakes, ruined my car and I have conversations that they agree to the inappropriate work and were going to give me 100% reimbursement. That has yet to happen. They had my car in and out of the shop multiple times telling me there was nothing wrong but each time I brought it back, they found something else and it related to what they had done. Make sure you know who you’re dealing with. Firestone hires “techs” who are knowledgeable.

I'm so impressed by the Lancaster PA Firestone team. Today Vince and Carlos took care of my car's alignment quickly and efficiently. I had brought a book along as I waited, but only got a couple pages read before I was on my way home. Thanks, Firestone!

When I went to my garage to start my car, it would not start. A woman from Firestone got my car to their facility where they found my battery was dead. The service went above and beyond what I expected. The staff at this Firestone shop on 115th Street in Overland Park is the best!!!

Paid $880 to have my front rotors and brake pads replaced in February 2026. Did not improve the squeaking that was coming from the brakes. When I brought my vehicle back in under their warranty, they told me the brake pads and rotors were shot and needed to be replaced. This was after only 8,000 miles. Very, very few things can cause that kind of damage in such short time. When I went to pick up my vehicle, I asked to speak to the manager. I was told he was gone for the day (this was at 4:45 p.m.). He could not be reached by phone per the Firestone rep. I still have not heard from them. Is it possible that Firestone committed fraud and charged me $880 and never actually did the work? Not saying that's what happened, but something isn't right here.

Purchased tires about 5 years ago for my 2000 Ford Excursion. It is mainly my play truck. I don't drive it much, but maybe once or twice a week. The tires have a 55000-mile limited warranty; the mileage at the time of service was 219500. I came in for a replacement tire because it's beginning to separate. My mileage is now 24500, well within the 55000 miles this tire is supposed to last. I got some song and dance saying we can't replace tires on a vehicle that has been sitting. Just because it has less miles doesn't give you the right to assume it's been sitting, developing flat spots. You just don't want to replace a faulty tire; the others are not flat. This tire is faulty. Nonetheless, I had to walk out without a tire and very upset that Firestone didn't want to fix a tire that should be good for 55000 miles that only had 10000 miles on it. Anyways don't buy a warranty or tires from Firestone. You won't be happy when it comes time for service.

Customer service is great. They just need to be totally upfront t and stop finding one thing tell you the problem and the 5 other follows. Make sure customers understand what to expect and not assume. And those guys need to smile sometimes. KILLEEN, TEXAS (TRIMMER RD.)