Firestone Complete Auto Care Reviews

Firestone Complete Auto Care in Murrells Inlet South Carolina is where you want to go! Larry, owner operator, what above and beyond what really was expected from customer service. And today's world where customer service politeness and detailed information seem to be waning, Larry and his staff are more than willing to explain your situation to give you options to walk you through what may or may not be occurring or what you may or may not be looking forward to. Please go check him out if you will not be disappointed, excellent service

I went to the location in Mesquite to have a problem with a headlight, checked out. Nick was the serviceman who helped me. He was informational, he was polite. He was very courteous and knowledgeable, and he took the time to research the problem. And get me the correct information that I needed. Since I was unable to get the repair done that day, he told me to call and schedule back a time to come in. I haven't done that yet. I'm gonna do that in a couple of days, but I can guarantee you based on the fact that I didn't pay them anything. That day and it was just him doing what he did for over an hour to find the problem basically for free. Not knowing whether I would come back or not. That means a whole lot. Because, you know, most people are greedy. They want the repair money they want.

⭐⭐⭐⭐⭐. I recently purchased a tire from Firestone Complete Auto Care on Haywood Road in Greenville, SC after one of my tires was punctured by a pothole. I want to express my sincere appreciation for the outstanding customer service I received. Randy, Ed, and TSU went above and beyond to make sure I was taken care of. They were professional, knowledgeable, courteous, and made what could have been a stressful situation much easier. Their attention to customer satisfaction and willingness to help did not go unnoticed. Thank you for the superb service and for getting me safely back on the road. I highly recommend Firestone Complete Auto Care on Haywood Road to anyone looking for quality tire service and excellent customer care.

I have been going to Firestone for many years. (Same store) 6580 N.W. 186 St. 33015! I had an appointment 5/28/26 for an oil change + several questions to be answered! From the moment I arrived ** took EXCELLENT care of me! He was patient & knowledgeable! Jorge the Tech did a great job also! When the Mgr. William came in, I complimented them both highly! In addition, William helped me on a non-mechanical issue with my car! I have learned that sometimes it is best to wait a little & get the best care possible than to be taken on time & rushed thru + overcharged! On a rating I would give them 200%!!

Dropped off my F150 at Firestone on 133 Hillcrest Pkwy in Chesapeake, VA on 05/19/26 to have AC unit recharged. Michael ** recommended that the Heater blower be looked at because being loud and low air flow. I mentioned to him just do the AC now. I realized I should have had that looked at also. I went back on the 21st so they could look at the heater blower, they were busy and would get to it when they could due to customer's cars in front of me. I told him I would have to wait there until it was finished. When I sat down I noticed they were pulling my truck into a bay. Maybe about 30 minutes later he told me they fixed the noise, found a loose, broken part. They could not fix the low air flow, said the dealer would have to fix that, had to take dash off. Very pleased with what he had done for me.

I went on Firestone to get my and they had to keep my car until Monday left something in my car. Went to my thing took my toilet paper and went through my suitcase and took my towel out jewelry and Albert said, "Oh don’t worry about your clothes. Everything will be alright," and I expect to have car back that Friday the way he was saying. The bottom line just don’t leave any thing in your car. I guess firestone doesn’t pays their employees enough money. Wouldn’t afford to paper towels and jewelry cause they gotta take it out of people cars.

4323 Fleur Dr. Store #264 Des Moines, IA - 4323. The manager at this branch was were unprofessional. How he talks to customers is ridiculous. Called in to schedule an appointment for replacement of my front calipers. (Were sticking.) He informed me they needed to do a full brake inspection but I just had it done two months ago. Just need calipers. I politely stated that I only need my calipers replaced and he say to take my business elsewhere. I asked he why he was talking to me in such a disrespectful manner and again he stated, "If you don't like it then go somewhere else." I asked for the manager which he said he was.

On July 15th 2026 I went to Firestone to get my ac checked, the employee said $10.00, but instead they they filled my freon up and charged me over $250. That I didn't have nor did I authorize them to do anything but check my ac, so he said we will have to let the freon back out!!??, since they couldn't they let all my oil out knowing that would burn up my engine or catch fire, luckily when I noticed my engine didn't sound right I checked antifreeze and oil, my oil was bone dry, caught it on time, O'Reilly's verified no oil, lawsuit time,, it took almost a gallon to refill my oil. 🤬🤬🤬🤬🤬🤬

I have been a customer of many Firestone locations throughout Central Florida. I went to a location recently, paid for a brake fluid flush, but it was not done, and I did not want to make an issue out of it when it came time to check out, for concern that they might not have released my vehicle. Their business practice is shady, and the service techs incompetent. I looked up one location on the Orlando Better Business Bureau website only to find they had over 2,900 complaints, with a -D rating. Best to find another repair shop.

I took my 2018 Ford Flex to a Firestone dealer in Columbia Mo. (store # 787483) to have an alignment done. Made the appointment 3 days before. My wife dropped it off and they said it would be an hour, and they would call her when it was done. An hour and a half went by and still no call. Another 1/2 hour went by and no call, so they walked back to dealer. They told her it was ready, but they were unable to do anything with it because the tie rods were frozen up front and rear. No charge. She brought it back and I put it on the hoist to check it out and I could not find anything wrong. Tie rods came loose with regular wrenches easy. I had just bought the car out there and was heading back to Florida.

This company should not be in business. Untrained personnel, constant additional service charges, untrained personnel, long wait times. Never do business with this company. You will regret it.

This company did work that was inappropriate for what was needed, made mistakes, ruined my car and I have conversations that they agree to the inappropriate work and were going to give me 100% reimbursement. That has yet to happen. They had my car in and out of the shop multiple times telling me there was nothing wrong but each time I brought it back, they found something else and it related to what they had done. Make sure you know who you’re dealing with. Firestone hires “techs” who are knowledgeable.

I'm so impressed by the Lancaster PA Firestone team. Today Vince and Carlos took care of my car's alignment quickly and efficiently. I had brought a book along as I waited, but only got a couple pages read before I was on my way home. Thanks, Firestone!

When I went to my garage to start my car, it would not start. A woman from Firestone got my car to their facility where they found my battery was dead. The service went above and beyond what I expected. The staff at this Firestone shop on 115th Street in Overland Park is the best!!!

Paid $880 to have my front rotors and brake pads replaced in February 2026. Did not improve the squeaking that was coming from the brakes. When I brought my vehicle back in under their warranty, they told me the brake pads and rotors were shot and needed to be replaced. This was after only 8,000 miles. Very, very few things can cause that kind of damage in such short time. When I went to pick up my vehicle, I asked to speak to the manager. I was told he was gone for the day (this was at 4:45 p.m.). He could not be reached by phone per the Firestone rep. I still have not heard from them. Is it possible that Firestone committed fraud and charged me $880 and never actually did the work? Not saying that's what happened, but something isn't right here.

Purchased tires about 5 years ago for my 2000 Ford Excursion. It is mainly my play truck. I don't drive it much, but maybe once or twice a week. The tires have a 55000-mile limited warranty; the mileage at the time of service was 219500. I came in for a replacement tire because it's beginning to separate. My mileage is now 24500, well within the 55000 miles this tire is supposed to last. I got some song and dance saying we can't replace tires on a vehicle that has been sitting. Just because it has less miles doesn't give you the right to assume it's been sitting, developing flat spots. You just don't want to replace a faulty tire; the others are not flat. This tire is faulty. Nonetheless, I had to walk out without a tire and very upset that Firestone didn't want to fix a tire that should be good for 55000 miles that only had 10000 miles on it. Anyways don't buy a warranty or tires from Firestone. You won't be happy when it comes time for service.

Customer service is great. They just need to be totally upfront t and stop finding one thing tell you the problem and the 5 other follows. Make sure customers understand what to expect and not assume. And those guys need to smile sometimes. KILLEEN, TEXAS (TRIMMER RD.)

I have always disliked booking appointments online. This is why. I made an appointment for my 2018 Ram 3500 for an alignment. I inserted the required information. And the appointment was made. After an hour I called the store to verified they have received. They did have the appointment. On the day of the appointment I drove down for the appointment. Lo and behold. I drove down for nothing. They told me that they couldn’t work on my truck. The truck was to big. The online appointment did not ask if the truck was a dually all it asked was model and trim. Now my day was shot I would rather talk with a real person. Not a AI or online.

On 07/08/2026 I made an appointment for 8:00 am on 07/09/2026 at the Johnstown PA. Firestone store to have my rear brakes checked and replaced. I received an email later saying my appointment was moved to 07/10/2026 at 8:00 am, I thought "ok, no big deal, they must be busy". I contacted the store by phone the evening of 07/08/2026 and informed the service writer that I would drop the vehicle and keys off on 07/09 so they would have it for my appointment first thing on 07/10.

First off my whole family gets their cars fixed at Firestone. I just spent almost 1000$, on misc things needing fixing. Nina is was fantastic, the mechanic had a hard time with the sensor I was getting replaced. It took him way longer then than it was suppose to. I needed to being like way late for work. But that’s fine, the mechanic was great and apologized for taking so long. He explained he did to take way more apart under hood than originally planned. Ok cool! Again, Nina saved me a little money on a couple things. Kept checking with mechanic to keep me posted 'cause I was pressed for time! He gets done with car.

My daughter just purchased four new tires for her Genesis car. They tried to upsell her on several items and then when she drove away went on the interstate at 55 mph and experienced a severe vibration.

Lousy service from staff and manager ** was rude at the Firestone store located at 3810 jog road Greenacres. I will NEVER bring my car to this store again. During my tire rotation your mechanic broke two of my lugs on my car. My whole day was ruin because my car was in your shop. Drop my car of at 1030 this morning and just now getting back. No apologies or let me give a break on the bill. Just plain rude and disrespectful!

I had an oil change done and the technician did not put the cap back on. Some oil leaked and even though the leak was cleaned, my car still smells of oil when when I drive it. Today, 7/1/26, I went to the same location another oil change and some small maintenance. The front car seats were stained with oil. At the time I am trying to get them to clean the professionally. The issue has to be resolved or I will file a consumer complaint.

Subject: Formal Complaint Regarding Vehicle Damage Following Service. I am writing to file a formal complaint regarding the service performed on my vehicle at your Firestone location on Saturday the 6.20.2026. I brought my vehicle in for a routine oil change and also requested that the coolant be topped off because I noticed it was low. Your technician recommended a coolant flush, and based on that professional recommendation, I agreed to the additional service. Prior to this visit, my vehicle was operating normally. It had a brand new battery, started reliably every time, and displayed no charging system or battery warning lights. Immediately after leaving your shop, I noticed the battery warning icon intermittently flickering. This issue did not exist before your service appointment by your staff.

Thank you ** on 4250 W Rodeo Rd Firestone for your help. It was 6:30 pm and you still helped me. Great service and a great job. A total Pro.

At 3407 Garth Rd. Baytown Texas Firestone Complete Auto Care. Analysis: I asked Firestone Complete Auto Care to check my condenser fan. They did not check the condenser fan. I did not authorize Firestone Complete Auto Care to check my a/c compressor. However, without my permission Firestone Complete Auto Care tampered with my a/c compressor and returned it to me not working. Then Firestone Complete Auto Care told me I needed to do a complete air conditioning job that cost $3000 dollars. Rule: by Law: Firestone Complete Auto Care cannot do unauthorize work on a customer’s vehicle. Without my permission Firestone Complete Auto Care tampered with my a/c compressor and now it doesn’t work.

The mechanic left oil cap off. It was laying on top of my engine. I checked dip stick, no oil in engine. They charged 500 dollars for oil change and 4 new spark plugs. Total rip off. They said they would not fire mechanic because everyone makes mistakes. Well not on my car. Total rip offs. Lucky I didn't blow the engine.

One star because you have to select one to post - otherwise I would not grant one. I had an oil change on my 2023 Kia sorento on 14 April 26 at Barboursville, WV Firestone. It leaked almost all of the oil onto our driveway. I took it back 27 May 26 and they said the oil filter gasket was bad - replaced at no charge. Today, 2 June 26, the dipstick is bone dry, and oil is all over the driveway again. Took it in and was refused service because no service manager was there to verify that they caused the problem. If the engine doesn’t seize when I take it back in the morning, I hope to get it fixed. But that will be my last experience with Firestone and the 5 vehicles I own. Would encourage people to shop elsewhere. This started as a simple oil change. How do you send a customer on their way with a vehicle you made leak oil - all of it.

Traveling from Iowa to Virginia when the engine failed - on Indianapolis Interstate - we were towed to Firestone Store 3506 S East St Indianapolis and Manager ** - Secured a rental car for us to get home and took care of the broken car - we can not say enough about the service we received

AVOID AVOID AVOID!! Holy smokes! I was warned about this place 3-4 years ago, I didn't listen, I thought they can't be that corrupt- Boy was I wrong, talk about the ultimate bait & switch tactics, just a remarkably morally bankrupt establishment...They make street thugs & thieves look like Mother Teresa, what an absolute shakedown. Wasted hours of my time to boot, now I have to spend 10x as much in time & money to undo this mess. Of course, ask for a manager & they play games, he's not around, he's on vacation, he's pregnant, you know that kinda thing, LIES! They say we will get back to in 2 business days, ya sure buddy. They won't even give the name of the manager yet they want my full name, address, phone number & email etc.. WHAT A JOKE!!

They damaged my vehicle and will not even call back. I been calling for a 30 day leaving emails and nobody calling back. Call today and said they closed my case, nothing they can do. They are some liars

I took my vehicle in because there was a problem with the HVAC, I was told they would have to disassemble the entire dash to repair it. I was quoted $1600-$1800 dollars. The only thing wrong was it was low on refrigerant, $30 bucks to fix.

If there was a way to give zero stars, I would. Firestone damaged my windshield wipers and wouldn't take responsibility for it. From the store manager to the corporate office, never satisfied an answer to why and how my vehicle was damaged after leaving it in their care. The regional office closed my complaint without contacting me.

Went in to get tires changed and an alignment done. After driving away, I could immediately tell my alignment was messed up. I took my car back and asked them to redo it, they told me 30 minutes later that it was done and there was no change. I took it to a different Firestone, and they told me the problem was my tires and I needed them changed without looking at my car. I ended up going to Pep Boys, and they fixed it immediately. I wrote a bad review and corporate contacted me and told me on SIX separate occasions that a manager, all the way from store level to corporate level, would be in contact with me. I never got a phone call and they finally stopped answering my emails as well.

Store #3928, 13725 Midlothian Turnpike. ** Manager. I have been a Firestone customer for many years with different cars. This is the only location that I continually use year after year because the quality the staff and the work that's done is superior!! They need to be recognized for this. Trust in a repair shop doesn't come easy for the average citizen. I know I am lucky to have my Midlothian Firestone Auto Care!!

I had a very good experience at the Firestone located in Leominster, MA this morning on (5/10/26). I arrived just before 9 am without an appointment. The issue with my vehicle was a moderate metal noise coming from the front of my car whenever I took a full left turn. I had googled possible causes, and was thinking it might be a ball joint, strut, brake or some other issue. The Customer Service Advisor (Ramon) at the front desk was very friendly and helpful and said he would try to squeeze my car in between jobs and take a look at it. (It appeared very busy, so I didn't expect quick service.) They had my car in the shop and up on the lifts within 30 minutes.

Was clear consistent and fast. The store had great customer service and I understood the prices. As well as the why and what type of repairs it needed. John was very helpful.

I purchased a set of Firestone tires and after driving on the highway there was a lot of vibration so I brought the car back to the store location and they broke the beat and receded the tire and balanced them again. Drove the car on the highway again the vibration was even worse so Jessie the store manager said he would place an order for a tires and call me on Wednesday when they arrive so I could come back in. needless to say, I never got the call saying they were in so called back on Thursday and talk to another manager and he said they could find one of the tires but couldn’t find the other three and would call back when they found them and again, never heard back from anyone. So I came back to the store location today and talk to the manager who originally been helping me and he stated he was expecting me for me to come in Wednesday because the tires came in.

I had broken down roadside and these guys actually came out, diagnosed the problem curb-side and once back at this shop, Andy, Dylan and the Guys completed all necessary repairs quickly, cordially and completely. DO NOT GO ANYWHERE ELSE FOR EXCELLENT, PROFESSIONAL COMPLETE CAR SERVICE AT AN OUTSTANDING VALUE AT THIS FIRESTONE (PAINTED POST, NY) LOCATION.