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Carfax - Unlimited Title Checks |
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I ordered Carfax Unlimited Vehicle History Reports for 30 days but because they said I used it too much they put my account on hold. What does unlimited mean? I would like to do my own research, not take the dealer's word. I didn't get what I paid for -- it's false advertising. I checked numerous vehicles because I am searching the websites for cars, if I find something I am interested in I want to check it. The car is for my daughter and I would like it to be a decent one. The bottom line is it says unlimited and I didn't get that! Dennis of West Seneca NY (11/7/03):
Ji of Bridgeport CT (8/1/03):
They should stop using the word "unlimited" in there ads if they can't provide such service. Alicia of Attleboro MA (7/27/03):
How do they get away with this fraudulent behavior? All their advertising promises "UNLIMITED" access but that is a patent lie. NOWHERE in their "welcome message" which acknowledges receipt of payment do they warn you about this! I've lost my whole Sunday for car searching, and time is money. I can't resume searching for the cars I want to consider, until those fraudulent so-and-so's reinstate my PAID account. (I'm not interested in any rental cars or cars involved in accidents). I've lost a whole free day, and tomorrow it's back to work. So now, I'll just have to drive around today and look at all possible cars on my list, not knowing if they'll turn out to be good bets or not. That costs gas and wear and tear on the car I do have. It will also cost me time and money to file the necessary complaints with the Massachusetts Attorney General's office, with my credit card company, and with the Better Business Bureau. Jeff of Springfield VA (2/25/03):
I am a private individual unaffiliated with ANY car industry activity at any level. I AM intensively searching for the correct used car. I have abided by EVERY ASPECT of the terms of use for the account. CARFAX sent an e-mail asking me questions about how and why I was using their service - questions that have nothing to do with the terms of use agreement. I have e-mailed CARFAX to get the account reactivated. It is not. I expect an advertised offer of unlimited non-commercial use to mean precisely that. |
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