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AutoZone

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Greg of Saint Charles, MO (06/02/08)
I waited at the counter while the guy ate his lunch then he came out and I asked him to read th ecode in my car. he handed me the code reader and said go read it my self. He was lazy and rude. I will never go to auto zone again. I already said that about the store in o'fallon, mo so I should have know better same bad treatment there different guy.

I left and went to ADVANCED AUTO PARTS the guy meet me at the door and asked how can he help me. I asked him to read the code in my computer and he did and he was happy to have a customer. I always have a good experience at advanced auto parts I would recommend them if you like getting treated good. I spent 105.00 dollars on this visit.

Rachael of Phila, PA June 1, 2008

Rachael of Phila PA (06/01/08)
I got to the store at about 750pm on may 31 208. While i was waiting pateintly to be helped i noticed what seemed like the manager talking on her cell phone around the front of the store cashing out a register while 2 other employees were busy helping other customers. a line formed behind me while she did nothing.

Then she came to help me and all i wanted was to get my check engine light tested so i could find out what was wrong with my car. And i drove out of my way to go there to get the service check because it was offered free there and the woman who seemed like the manager was annoyed and told me that the store doesn't do them after 5pm. I was so upset but i calmly left the store not seeing a sign anywhere that stated that they only offered that til 5pm. I felt that she was just being lazy when i waited in line for about 10 minutes and she saw me waiting there but when she finally came to help she pretty much refused to help me.

Well because of this rude and lack of customer servise i will never shop at an auto zone willing again. If she was that rude then the rest of the stores must eb the same. And i always have car problems so now my business will definitely go somewhere else. I would rather pay a little more to get nicer people to help me cause free or cheap isn't always better obvously

Leilani of Troutdale, OR May 22, 2008

Leilani of Troutdale OR (05/22/08)
My halogen headlight went out in my car, so I stopped by and purchased one at a Autozone nearby my brothers house. I asked the salesguy if I could change it myself and he told me how to do it, emphasizing that it is really important to make sure it gets twisted back in tightly or it could fall out and cause a fire because of the heat from the halogen bulb. I must have looked a little confused for he said< 'never mind, I'll come outside and do it for you real quick. ~ which I thought was very nice of him. So he did. As he was doing it I realized that he was changing the wrong side. He was being nice and was in a hurry so I didn't say anything to him.... figuring that I could change the other side in the morning (it was already dark).

One of the other salesmen came out and asked him to hurry for he needed him inside. He was done right after that and told me, I was good to go!. I went back in to the store and purchased a second light before we left. My neice and I got in the car and drove to my brother's house 4 miles away. Less than half the way there my car was smoking under the hood. By the time I pulled into his neighborhood, my neice yelled out that my car was on fire. We jumped out and called 911.

I called Autozone while waiting for the fire department to get there... took them less than 7 minutes and we were told on the phone not to put ANY water on it at all. Just to stand back and wait for the firemen to get there.... I contacted AutoZone many times regarding this issue just to be passed from one person to the next and then of course to be told that it was not their fault. They came and took the car somewhere at one time and had it tested by one of their professionals ~ and came back with it not being their fault. The fire marshall states that it started in the area of the bulb. Please keep in mind that he had changed the wrong bulb and it is in that area that the fire started. So it could not have been from the bad bulb or anywhere near it.

Consequently my car was totaled! The area where the bulb was replaced was the cause of the fire. It burned so hot and so fast that the hood had to be pryed open and one of the tires had even caught on fire. My father had recently passed away and that is what he left me in his will. He didn't have much but he cherished his car. Took excellent care of it. I have all records.

Jason of Fort Worth, TX May 22, 2008

Jason of Fort Worth TX (05/22/08)
As an employee of Autozone for 13 years, I was fired today to save a commercial customer that does a fair amount of sales through the Autozone commercial sales department. The patron parked in an unsafe area of the parking lot where when parked makes it almost impossible for arriving customers to see people exiting the store. a few months ago a little girl almost got hit in the lot by a car because someone had parked here.

Since then I had made it a point when customers park there to remind them that it is NOT a parking space and if they could please move there vehicle. Some comply, others leave to move it and don't come back. the bottom line is that I am concerned with the safety of the pedestrian instead of the convenience of the person that parks there. Granted, the lot right there is not a fire lane or a no parking zone, but it blocks all vision of drivers entering the parking lot to pedestrians walking from behind the vehicle.

It's too bad to risk someones personal safety to save an account that doesn't understand can you please put your vehicle in a parking spot! When people park there it makes it dangerous to customers leaving the store!

Bottom line is that Autozone chose to keep the customer over a tenured employee. Business is business, but injury lawsuits are costly.

John of Lorena, TX May 21, 2008

John of Lorena TX (05/21/08)
I went in to Autozone in Hewitt,Tx to return a lawn and garden battery that had been purchased the year before. I was told by Carlos, the representative that they would give me 4 toward the purchase of a new one. I explained that when purchased I was sold a warranty for replacement and that since I paid extra for the warranty it should be covered. He informed me that 4 was all they could do. I asked what the extra was for and he stated a warranty but that it was not good on lawn and garden. I said it looks like I paid extra for nothing and that I felt like I had been taken advantage of. He then proceeded to laugh and said yes I guess so but it was too bad.

I asked about my money back for the warranty or at least honor it one time. He again laughed and said no. I became angry at this point and asked for the manager. The manager on duty at the time came out and as I am explaining the situation and telling him how rude and insulting Carlos had been, Carlos is standing ten feet away snickering, huffing and laughing the whole time. I finally left the store seeing nothing was to be done. I then contacted Autozone directly and was given a canned response that they would be in touch soon.

I am out the money for a battery, a warranty that was not supposed to be sold anyway and completely insulted with not even an apology.

Kathryn of Gilbert, AZ May 12, 2008

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