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AutoZone

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Stephan of Menifee CA (10/02/08)
I have used Auto Zone for car parts for many years and on 9/30/08 I purchased a new set of brake pads for my Dodge truck I always buy from auto zone because of there life time warranty I returned the old cracked and broken set to them today and they refused to refund my money stating that I was not in there system. I explained that I had moved to this area 2 years ago and did not have or remember my old Phone number and that I had bought the old set of brakes from their Store in Perris Ca.

They refused to honer there LIFETIME warranty and that was that. It has cost me 42.09 that I should have gotten back I believe this is a scam and I can Ill afford to be screwed out of any amount of money right now

Stephanie of Chesterfield, VA August 17, 2008

Stephanie of Chesterfield VA (08/17/08)
On a Sunday afternoon, my car just stopped on the highway. I was able to coast into a turning lane and turn on my flashers. A nice gentleman helped me push the car off the road and AAA towed me to a Merchant's auto center up the road. The car was checked out and it was discovered that the distributor I had purchased at Autozone in December of 2007 had failed. I had paid nearly 400 for the distributor.

At the moment I couldn't remember where I purchased the part, and because I needed my car, I went ahead and had Merchant's install a new one. The manager at Merchant's told me to let him know where I had purchased the distributor and if I had any problems returning it he'd see what he could do. The next day my son reminded me that we'd purchased the part at Autozone and it was warranted.

I then called Autozone and explained what had happened. They looked up my purchase in the computer and told me to bring the distributor back. After work, I took the distributor back to the Autozone on Midlothian Turnpike in Richmond VA. I got there around 5:30 and was initially helped by a young man who was new and could not pull up the purchase in the computer. He referred me to what looked like a more senior employee. He must have been because he was telling the other employees what to do, while trying to complete the day's deposit. He stopped what he was doing briefly to show the young man how to take care of my return. He then went back to trying to figure out the deposit.

The poor new employee was totally lost, and asked for help again. This time he was told to ask me to wait a minute while the deposit was completed. The minute turned into more than 20 while the senior employee handled the deposit, the phone, helping people find parts, etc. I amused myself by talking with another employee (who could not help me) and looking at items on the shelves. When the senior employee completed the deposit (20 minutes later) he took the defective alternator, found my purchase in the computer, and was about to refund my nearly 400 when he remembered he had just made a deposit.

At first he told me I'd have to come back tomorrow, which was fine with me. He then said Wait a minute and went to talk to the manager, Willie. He came back to me with a sheepish look on his face and said that his manager had told him not to refund my money, but to give me a replacement distributor. I was shocked! What was I supposed to do with another distributor? The one in my car was already replaced, I had paid another 374 for the second distributor and another 200 for labor, and I had absolutely no need for a distributor to sit in my garage....a 400 paper weight. I attempted to reason with Willie, explaining the situation to him. He would not be moved. After I lost my patience with him, I took the replacement, came home and tried to get hold of the Autozone head office. I got no response, and to this day, have heard nothing from anyone.

I paid nearly 400 for the first distributor which failed on a busy highway, 5 months later. I was fearful of being hit when my car stopped in the middle of the road. I had to have my car towed, then have the distributor replaced. I spent another nearly 600 having the new distributor replaced. I left work early to get to the Autozone to take the part back. I make something like 30 per hour, so that time is wasted. Economically, I am out over 1000. Physically, I was stressed, angered, and at one point actually fearful. I am never again going to use Autozone for any of my numerous automotive purchases and I am going to tell everyone I know not to shop there. There is a very nice Advance auto as well as a NAPA nearby that will get all my business.

Brent of Northumberland, PA July 26, 2008

Brent of Northumberland PA (07/26/08)
i went in to buy a battery for my wife`s minivan. i found the battery i wanted. i took it to the counter to purchase it , the salesman was very nice at the time. he said i made a good choice and it was a very good battery. while running the transaction he tried to sell me a pack of lube for the battery terminals. i kept refusing to buy it. the lube was only a dollar , but i didn`t want it or need it. after he realized i wasn`t going to buy it , he got realy rude. he made a remark (well, i won`t be the one jump starting you in the rain). what the hell does that mean? if the battery is so great why would i need a jump start in the rain?

i don`t know what the big deal over a one dollar pack of lube is. here is another instance where the one dollar pack of lube came into play that autozone lost twenty dollars. i went into the store and bought several items. the salesman was so hell bent to sell me the lube he forgot to charge me for a twenty dollar belt.

Norm of Lapwai, ID June 29, 2008

Norm of Lapwai ID (06/29/08)
I recently bought a starter solinoid at auto zone. Two days ago, I was thirty miles from help of any kind, (in the mountains) and found out the solinoid was dead. I simply by passed the start leg , started the engine and drove home. Today, I returned the selinoid for an exchange, only to be told that the start leg on the solinoid had been by passed so there would be no exchange. When I told him that the start leg was dead and if it wasn't I wouldn't have had to by- pass it in the first place.

This fell on deaf ears. What was I suppose to do walk home, I'm seventy years old? By- passing the start leg did no damage to the thing, It was already shot. What is a guy to do when they will not honor their parts. The thing lasted less than two weeks.

I live over twenty miles from town and I made a special trip to have this thing taken care of. Well it has been taken care of -----by NAPA AUTO PARTS

Stephen of Houston, TX June 27, 2008

Stephen of Houston TX (06/27/08)
I went to Autozone to replace a battery that I had purchased from them. I bought the previous battery about 3 years earlier. The warranty info was supposed to be kept in their system. I gave them my phone# and my info did not come up. They told me that I had to buy a new battery at full price and that they would only give me back the 8.50 core charge. The manager would not replace my old battery or give me a prorated price on the new one. He then lectured me about keeping my receipts. I asked for his District Manager's phone # and after a few minutes he grudgingly gave it to me.

I called the DM 2 days later. I told him about the situation and He told me that the Manager should not have treated me this way. He agreed to split the difference in the price of the new battery he just needed to call the store manager and arrange it. He called me back an hour later to tell me that he could not give me my money back because of some state tax requirement but that he would give me a giftcard instead. I offered to let him put the money on one of my credit cards if he did not want to give me cash. He refused and told me he could only give me a giftcard. I cannot get my money back from them and they will not stand by their warranty even though the new battery looks just like the old one. It even has a manufacture date of less than 3 years. They took my money, and they insulted me twice and changed their story. I was in retail for 10 years. You don't do this to a customer.

I was out the cost of a new battery approx 100. I was also insulted and lied to by two members of their management.

Greg of Saint Charles, MO June 2, 2008

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