AAA - Roadside Service

I called AAA for my 2005 Chvrolet Corvette. Accurate Towing was sent, and the driver hooked it to the wrong part of the undercarriage, damaging the front end of the car. I immediately called AAA from the parking lot and reported the incident. I was told to contact the tow company, and they gave me a phone number. After finally making contact with the owner of the tow company, he wanted to look at the car.

Four days later, when he showed up, he stated that he wanted to avoid his deductible, and have a guy he knew fix it. He said that he would have an AAA adjuster come out and determine the damage. After two more days of waiting, I called my insurance company which has now lead to out-of-pocket expenses. I have a rental car and a deductible which AAA refuses to reimburse saying that since I used my insurance, they no longer have control of the situation.

They backed out of having control when they pushed me off to the tow company, and never offered any assistance. I intend to take them to small claims court to collect this--the fact that their contractor is poor in how he handles complaints should not cost me money. Their denial of responsibility is unacceptable.

On Jan.17,2012, my son was in a car accident. The next day, I called to find out how much it will cost to take the car out. I talked to a man, didn't get his name. He told my that if the car starts, it will be $130.00, if not, it will cost $170.00. So I went. I paid the $170.00 and waited for the car. I told the AAA let me see if the car starts and it did. I walked to the door and told the lady the car started. She said they don't want to take the change to burn the motor and closed the intercom. Was very nasty talked to me. Now, when I got the car home, the AAA drove the car up the drive way and backed it up. The car was fine. I want the $40.00 I had to move when the car can be driven. Nothing is touching the wheels just the top of the hood is smashed and the windshield is cracked on the driver side. The car can be driven.

On 1-5-12, I called AAA for a tow. The tow truck driver arrived almost two hours later. The tow truck drove around the corner and circled back. I jumped out to flag down the tow truck driver. My husband and son stayed in the car with the hazard lights flashing and the car parked. The tow truck driver cut the corner short and ran into the back of my car. I called my insurance company (GEICO) immediately. It was at 8:18 PM. The next phone call was to AAA. AAA gave me West Side Tow's phone number to get their insurance information from them.

I called West Side Tow, and Amir answered the phone. Amir told me that "MJ is the manager and that he has the insurance, but that MJ is sleeping and that I would have to call him in the morning. I took pictures of the tow truck driver. The driver allowed me to take a picture of his driver's license, and I wrote a note on the receipt, noting that it was the tow truck driver who damaged my car during pick-up of the vehicle. Since I was given a carbon copy of the receipt, I took a picture of the original.

On 1-6-12, my husband called West Side Tow, and Joe answered the phone. Joe stated that MJ the manager was on vacation and would be on vacation for at least two days. Joe identified that Mark was the owner of the towing company. Joe said to call Mark back in one hour. Joe told my husband that he was just helping. One hour later, I called West Side Tow, and my call was forwarded to a voice mail box.

My next call was to GEICO. I spoke to Charles about what I should do next. We 3-way called West Side Tow. Mark answered and told GEICO that MJ, the manager, is the only one with the insurance information. I had told Charles about calling the tow company back to talk to Mark, only to find that Mark answered the phone and forwarded me to a voice mail. I called AAA next, and James gave me a "case number" which turned out to be merely a complaint number.

On 1-15-12, I called GEICO, because at this point AAA and West Side Tow has given me a runaround. Andrea called AAA and apologized that the call was taking some time. I wanted to stay on hold. She also said that they were not being too helpful; she was talking to Linda at AAA. Andrea told me that according to AAA, the owner of West Side Tow is Ali **. Andrea called West Side Tow and was told that Ali ** is out of the country and that the only person that has the insurance information was MJ, the manager.

Andrea spoke to Joe. She asked when she could contact MJ, because they have been told several times to call tomorrow and that MJ is never there. He assured Andrea that MJ would be there. Andrea will call me tomorrow morning, and we will 3-way call MJ at West Side Tow.

I called AAA, because they are a reputable company. AAA has stated that the tow truck company is liable. I regret calling AAA, and I think that they should be responsible for the people they contract out to.

It was awful! I called because I needed roadside assistance. I was told that my services had expired. This was after I was told that I had unlimited except for towing which is 100 miles each time. I asked to speak with a manager. Tiffany, who has always been rude to deal with, said if I wanted to cancel, I could, but that I do not have any service left until April. I never said I wanted to cancel. I called and spoke with Amy who is Tiffany's boss. She too said that she was sorry that I had been misled, but there was nothing she could do.

There were rules she needed to abide by. I asked to speak with Mark. She said no, he makes his decisions, and he is the president. I said "So, he could bend the rules one time." She said he could, but they would not on this. She had an attitude and I told her I would not join again. Why is it that those in power are so rude? She informed me that she has been with the company for 13 years, and they never had unlimited services. I rate this as low as you go!

My car stopped running and would not restart. I called AAA and requested a tow. I waited 55 minutes; finally, the truck arrived. It was old and unrepairable. The driver neglected to take the car out of gear, until it was made clear that something was wrong. The tow truck lurched and bumped violently; when I asked the driver about it, he said that somebody had hit the left front wheel. It was striking the inside of the bumper. At the garage, I noticed that the front tires were bald--this was clearly a vehicle that should not have been on the road in the first place, and would have dismally failed a safety inspection. The company is T&A Towing out of Bridgeview, IL.

It is evident to me that AAA fails to screen its contractors, looking instead for the lowest bid. I am paying over $50 yearly, and I can count on one hand the number of times I have used your services. I will not renew again. It would be cheaper to take my chances, and I would be able to select a reputable company when and if service is needed.

My initial call to AAA was around 1:30 am in regards to my truck not starting. At around 4:00 am, a battery truck made it to me and determined that it was most likely the alternator and needed to be towed back to Weymouth. He called me a tow and I was quoted from that point that it should be within the hour for the tow. The tow didn't show up until 5 hours later at approximately 9:00 am.

I missed a day's pay and had to pay 70 dollars for a tow. While I don't feel anyone is liable for my day's pay, I would greatly appreciate at the very least the tow being reimbursed based on the considerable amount of time it took for a tow truck to arrive. I hope to hear from someone shortly on this matter. Thanks.

I was involved in a car accident and called AAA for a tow, as the other person involved and I exchanged information and were ready to be on our way. When I called them, I was informed I would have to pay for a tow because I had already "used all of my service calls." When in reality I had only used 1 in the entire year and the other 4 were used by a previous room mate. All the room mate needed to use my service calls, was my name and address. No ID was ever verified. I only know it was a previous room mate because of the make and model of the car placed during the service calls. I explained to them I didn't have money for a tow at that time and that the service calls had been placed without my knowledge, consent, and in they're employees negligence to verify any form of ID. I was basically told tough luck and I had to figure something else out.

I called to find out if I had free towing left on my AAA while I was stranded. I did have towing on my Farmers and on my rental car contract. But AAA assured me that yes, I had 200 miles left and that would be the last service call I had left that was free. So, I used them as I had before. Then two months later, they sent me a bill for $345.59 saying that they had incorrectly told me I was covered. But due to a computer problem they have, they incorrectly advised me the service was free.

The letter from them (Myisha) states that sometimes this happens, but they still expect me to pay them. It was an error on their part that they told me I had one tow left when I asked them if I had any left. But they state that I should have known I didn't have any left regardless of them telling me I did and therefore I need to pay them. Keep in mind, had they advised me I didn't have any left on my AAA, I would have used my other coverages for free. And the AAA tow driver forgot to lock down the car on the flatbed and it rolled off, on the highway, as we were driving down the road. They have horrific service. That's bad faith and just plain wrong.

The right front suspension broke on my 1999 Chevy Astro van, on or about 12-05-2011. I called AAA for a tow. The first tow truck, not a AAA tow truck, arrived within two hours. The polite man advised me, his truck was not equipped to safely tow my vehicle. Some hours later, an AAA tow truck arrived, with the proper equipment. However, the driver refused to use the (dollies) and wanted to drag my vehicle onto the tow truck. This would have caused more damage. He said that I must sign a damage waver. I refused. He got into his truck and left.

I called AAA and was told, "We cannot tow your vehicle without a damage waiver." I tried to explain to the dispatcher, my dilemma. She said, "AAA requires a damage waiver to tow any vehicle." It's something the first driver did not require. So, to have AAA tow a vehicle, one must allow them (AAA) to do any damage they may, and sign a waiver saying they (AAA) were/are not liable for it. What?

My car broke down. I was with my husband, it was like 5:00 am. I had two kids in the car with me so I had someone pick me up to get the kids in the house and then was going to come back to the car with my husband. The tow truck got there before I returned. When truck came per my husband's instruction, he open his door looked at the car and said that if he lifted that car, he would ** my car up. My husband said, "Oh no, you will not ** my car up. Use logs to put the car on the flat bed." That didn't happen. They exchanged words. The guy ended up not towing the car.

When I came back and called AAA, they said the guy had called and said my husband was the rude one. They tell me it was okay for them to be rude to my husband, he's not a member. I ask them what type of customer service is that. They were not very friendly. They then tell me another truck will come out and be there at 6:11a.m. So we wait and nothing comes. I call back, they tell me a truck is not coming and that I would have add my husband on in order for them to come back out to tow my car. Even though I'm a member and was stuck at my car, they were not coming back in unless I was going to pay regular price for a tow truck.

I canceled my policy right there. All they said was, "I hope you have a better day."

My son had a flat tire, and his friend used my car to go to work, and he got a flat tire, and were unable to change it. They called AAA, and they told me if I wasn't present with the card, they cant help him. My son and his friend sat on the side of the road in Wellesley for 3 hours, until a police officer came and called their tow truck company. My son and his friend, got home at 1:30AM on a school night. They waited for 3 hours, and they had to pay $95 for the other man, to change the tire for them. I don't know why I pay for AAA, if they are of no help at all. What if the officer didn't show up? Anything could have happened to these boys.

I call AAA to first change my tire. The technician didn't fix the screw very well and I lost it while I was driving. My car got stock and they didn't send the right truck. I had to wait for one hour before getting service. Now, I have to wait another hour before to get the right truck. I went to drop my daughter home as she just came out from school. Couldn't find a cab to get back to my car. They called me to say that the truck was there and he couldn't wait for me after 15 min. I had waited two hours! I was under the rain trying to come as soon as I could. No cab, no taxi. I had to go back home and leave my car there ! AAA doesn't serve nothing. Better to pay a $75 fee with a company that will send you the right truck when you need it without waiting for two hours before somebody gets available!

I work at The Quarry, in Minneapolis. I got off work early 9:30 PM . I tried to drive away in my truck, but felt something wrong with my tire on the right rear. It was flat, so I called AAA. I got through to a rep. She took all of my information. She said that there would be someone there in a 50-minute time window.

I let my fellow workers go, because I thought I would be there only for, maybe an hour. Well, the dispatcher or supervisor rep of the Minneapolis branch cancelled my assistance call. So, an hour goes by, and the parking lot is empty, and I am alone. I am a 52-year old woman. Not a great area of town. I called back get put back in touch with Mellisa, she told me that I called the driver of the tow truck, and cancelled my roadside assistance . How would I have done that, if I had not known information on the tow truck.

Mellisa dropped the ball on this one. The tow truck driver showed up at 11:38pm. He goes, "pop your hood for a jump". I am sure that would be great but I only have a flat tire. Not only did she drop the ball, she also gave the wrong information to the driver. I have an hour drive home. It got fixed at around 12:05 AM, and I got home at 1:10 AM.

I am truly angry, and scared for anyone, who had to deal with the Minneapolis office. They hold no responsibility, or respect for any AAA consumer or customer.

I like AAA. Every time I am stranded or need help, they are there. Sometimes, it might take a while, but there are others who need help also. Even in bad snow storms, they seem to do their best (awesome tow truck drivers). I've been a plus member for 5 years. Recently, I needed a tow due to a rusted fuel line. The tow truck driver maybe, accidentally, but just as well pushed the fork through my bumper and damaging my car. The bumper pushed things back. My car is now not drivable and nobody is taking responsibility. I have put in a claim with AAA. My husband called them back and said they talked to me and told me the claim was denied when I never talked to them. AAA owes me a rental car and repairs. My situation is not solved (to be continued) but right now, it's looking like they are screwing me over.

I am a 77-year-old man who was stranded at the intersection of US 90 and US 49 waiting for an AAA tow truck for over two hours in 100-degree temperature today. It is not as if I were lost in the boondocks or Cleveland or somewhere inaccessible.

I have been an AAA member 41 years, though I have only used your services fewer than half a dozen times. Please consider our relationship terminated! My card has been ritually burned.

I am stuck on the side of the road with a flat tire in Phoenix, Arizona (4th largest city in the country) on a Friday morning. I placed my call at 11 a.m. and here I sit, going on an hour later, with no one here to help me. I pay $140.00, annually, for two 'plus' level services with AAA. This is a horrifically bad experience. It's 100 degrees and my car is non-motoring.

I called on 8/5/11 at 2:15 for tow service. The operator told me that the truck would arrive within the hour. The truck did not arrive within the hour. After several calls to AAA we were told (around 4:00 p.m.) that they finally found a truck for us to be towed and it would not arrive until about 4:45. The truck did arrive and the service person was very courteous and professional (this was Casey Towing.). I think that when a call is placed for towing, the operator should first contact a towing company and then call us back when they found a truck that would tow us instead of giving us an hour time frame. This was very poor customer service and very frustrating.

My husband called AAA to get my car towed. I am in Phoenix, AZ, in the middle of summer, the actual date is August 17th 2011. My husband had to go to work because they took over an hour and a half to arrive here and they refused to pick my car up! I was stuck on the side of the road with my son and the tow truck driver was so rude to me, it was one of the worst experiences I have ever had in my life. My husband has paid his AAA for years and hardly ever uses their services, yet, when we really need them, they left my son and I abandoned on the side of the road in 110 degrees weather!

They should face charges for such incompetence, unprofessional, and rude service! I forgot, my husband had advised the person on the phone that he would not be able to be here if they took any longer than the hour that they had promised they would take. They took almost two hours!

I was stuck on the street with my son for four hours at 110 degree temperatures! I lost my car, due to not being able to get it towed and not being able to get it out of the road! I cannot afford to get my car out of the tow yard now!

Monday evening, 8/8/11, en route home, the car stopped and would not start again. Having to walk quite a distance from home did not do my husband any good as he is having leg and back problems.

We called AAA for roadside assistance around 20 to 7 p.m. I was told someone would call back shortly. One hour later and not hearing anything, I called AAA again. I was told it should be only another 10 to 15 minutes and my husband should go back to the car to wait. Having no other car, we enlisted the help of a neighbor to drive my husband back to the car.

Two hours later, they were still waiting at the car. I made another call to AAA. The agent apologized but that was no consolation for all the stress and strain. Someone finally called my husband on the neighbor's cell phone and was told someone would be there within the hour.

Unbelievable! My husband finally got home around 10 p.m. letting the tow truck take the car to the service station. A total of almost four hours wait! There was no explanation on why the delay. I can not believe a big outfit like AAA would be so lax. I will now have second thoughts in dealing with AAA.

Worst Service .. Called AAA emergency road service and then they transferred me to Morris County NJ club AAA ... who logged my call at 0110 PM EST and the towing car arrive at 0330 PM EST. After that the rude towing guy parked my broke car in middle of the apartment parking and refused to correct it and drove away. the towing service used was Powder Mill Towing Inc, Littleton Rd, Parsippany. Dont wait for NJ AAA towing service .. they suck. They charged me $175 for 27 mile drop to my apartment at commercial rate.

My car broke down on the very busy Baltimore beltway. It was mid-afternoon on a record hot day (100 degrees at the time). I couldn't stay in the car because as soon as the engine cut out, the heat instantly became unbearable (130 degrees inside the car within two minutes).

AAA's terms clearly state the following: "Remain with the vehicle to receive service; however, under extenuating circumstances exceptions can be made." When I called, I informed "Tammy" of these terms. She was unaware of them, and said nothing could be done for me. I reiterated the situation, and she agreed to ask her supervisor. In less than 15 seconds, she was back on the phone with the same answer: "No sir. There is nothing we can do for you. You have to be with the car."

Of course, the car is 50 miles from my home, and I have no other car. I paid extra for AAA's "plus" membership, and it took me 13 tries to get through on their "help" line (several disconnections while on hold, several calls simply didn't go through, several busy signals).

First, I am a member since 2005. On July 21st at about 3:20 PM (Arizona Time), I had a flat tire while driving in highway 60 towards east (of course, that is in Phoenix). So, I called for road assistance to telephone number 602-274-1114, and using my mobile phone number **. I gave the lady all the information that she asked for, including which exit was near to where I parked my care (I managed to park on the right of the carpool). The lady told me that a tow car will be there to help me at around 3:55 PM. I waited; nobody called, or came as told.

Thanks to somebody who stopped, my car was towed to a safe place, and the damaged tire was replaced with the spare tire. Of course, I paid him whatever he asked for. After the completion of this task, I called to see what happened to my service using the same number (and pressed option 3). To my surprise, the lady told me that there was no such service. It means to say that I would have been stranded with my wife under that heat forever. The lady asked whether I would request a new service and I said, "Forget it. I no longer need it, but I want to speak to a supervisor."

At almost 4:30 PM, I was connected to a supervisor. He took all the information and asked me what I want. I replied that, "First, I would like my first call to be tracked and see what happened. It is because I don't think that I would be feeling safe anymore, if AAA cannot help me when I have such an incident. Secondly, you must reimburse me the $120.00 I paid to the guy who helped me." Just imagine you are in a crippled car on the left side of carpool, with cars passing by at a speed of 70 MPH and above. The biggest joke which shows how confused AAA gets is that at 5:30 PM, somebody called from AAA asking me if I am with my car, and if it is in a safe place.

I moved from Alabama to Vermont. I paid a local Vermont locksmith to open my apartment since I have premiere membership. I was not aware that this service would not be reimbursed by AAA.

My brand new 2011 Honda CRZ was towed by a AAA garage from my home to a local Honda dealership. When I picked the car up from the dealership that night, the front wheel was damaged. It looked like it was bent from the car being on an angle (like when it was towed).

In my very first conversation with AAA, they asked me how I knew it was the tow truck driver's fault. They scheduled an appointment for an adjuster to come see the vehicle but never showed up or called. Two days later, they promised to call me back and took another day to do so. When the adjuster came out, he said that he didn't think the tow truck driver did it without further explanation. He said that the dealer must have done it and advised me to call the dealer. The dealer, of course, said they did not do it and referred me back to AAA.

In subsequent calls to AAA, I was told that my only option was to take it to small claims court. They did not offer me a process by which I could submit a complaint or claim for the repair in writing.

I have AAA Plus with RV. Our RV had a broken axial and we needed a tow. We were told that someone would be out within 2 hours. After 2 hours I called back and was told to call the tow company direct to find out when. The man told me that he was too busy to look for a hauler big enough today and that maybe he could tomorrow. We were stranding in a parking lot. I called AAA back and she said that she would try elsewhere. She called me back a while later and told me that they could not find anything

That we were on our own and that if we find something, they would reimburse us. So, we took our chances and drove it to the nearest garage who was able to have a hauler in 5 minutes (we didn't need it then as they are fixing it). So, AAA just left us stranded with NO HELP! This was in Salisbury, Ma. I went to my local AAA and was told that they should have found someone and that they will give me a 30.00 credit for RV coverage for next year. This does not solve the problem that I was told that they could not do anything for us and we were on our own in a strange place.

I just came from the gas station, filling up my diesel costs $104. It made it home and would not start so I made an arrangement to have it fixed.I called AAA to tow it to my mechanic. When he made the repairs he called me and told me it was low on fuel. The fuel light was on.

This guy is a close friend of mine that is why he is the only person I let work on my autos. And I know he did not drain the fuel out of my truck. It took the tow truck driver almost two hours to make a 15-mile trip to my friend's place. And now I have an empty tank. A 26-gallon tank drained at $4.49 a gallon. I am not happy about this. I want my $116 of fuel back.

I waited almost two hours for a tow last night. After the first hour I called their dispatcher who told me that the truck was on the scene. That was a flat out lie. After the second hour, I called and was told that a flat tire became a tow for another customer, so it would be another hour probably. Since I didn't feel like waiting three hours total, AAA suggested that I get a ride home and they will arrange for the pickup of my car and take it to my repair shop later that night.

Well, I called my repair shop this morning and they didn't have the car! I called AAA and they had no idea where my car was! After many frustrating phone calls, I find out that AAA never even picked the car up. Since the problem occurred on a Sunday night, my car was sitting in an open parking lot, and since they needed to flat tow it, there would have been easy access.

Today it is blocked in and they won't be able to get to it until maybe tonight. So it's not going to be repaired until tomorrow at the earliest. This is totally unacceptable. AAA service is terrible and not recommended by me. They need to fix things or other similar services (like Progressive) will replace them pretty quickly.

My jeep was towed on Friday night because it would not turn on. According to the mechanics, the jeep had an issue with fuel pump and needed to be replaced. The charge for it was about $687.00. The jeep was supposedly ready on Wednesday, April 20, 2011. The vehicle turned out fine but then it would not turn on according to the mechanics. Now, it is the fuse box that needs to be replaced. He stated that it was about another $350.00. The secretary does not even bother to give updated phone calls so one must constantly keep calling to make sure that the job is being taken cared of. I feel that I am being taken advantaged of with the price, that they are giving me the run around for my money and playing guessing games. In addition, the place closes at 5:00 p.m. and the secretary does not again bother to call the clients to inform them regarding the status and update on the vehicle.

I called AAA to tow my car to a near by garage for repair. I was waiting nearly 2 1/2 hours for the truck to show up. When I called to complain, I was put on hold for around ten minutes. When that operator gave me the person with whom I could file a formal complaint, she put me on hold for fifteen minutes. It is moved on to three hours of waiting time, and still no tow truck. As an AAA member who never uses their services because of keeping our cars in good repair, we think this is ridiculous service.

I bought new car that included roadside assistance. I called to cancel my AAA membership. They said it would be cancelled when it expires next February! They referred me to member services department. After waiting 10 minutes, I got a voice message saying that the voicemail box was full! Also, my 90-year-old father mistakenly paid his membership twice. I called and they said they would apply the extra payment to his next year membership. If he wanted a refund, he'd have to submit it in writing to Member Services. We did that, and haven't heard a word.

AAA is not an honorable company. We've been paying dues for AAA for four years and have only used the service twice--once for a battery charge and another for unlocking a door. When it came to our first tow, we did not know that you had to call AAA first (again, we've hardly used the service). You cannot simply provide your card after the driver arrives even though they accept AAA.

AAA would not pay for the $75 tow. After weeks of arm twisting, they finally paid a $20 reimbursement. We feel that they should pay for this particular (first) tow given the amount we've paid over the years and the infrequency of our usage. They evidently value the easy money in their pocket rather than long term members. We feel duped and canceled our membership. Beware of what you may expect from AAA as they did not come through when we needed them. Save your due money for those rare times when you do need road service because AAA might simply try to get out of it.

On December 16, 2010, my jeep broke down in downtown Raleigh. The engine was not turning over; this had occurred one other time a month before, and it resolved itself when the weather dried up.

I called AAA; they came to tow the vehicle to their shop on Avant Ferry Rd. They had called and told me that they did not know what the problem was but noticed that the crank sensor was bad and the valve cover gasket was leaking. They called and I authorized them to replace them. They did tell me that they were unsure if that was the problem. Then I went to pick up my jeep on December 21. It was 5pm, when they called me to come get the jeep. My mother drove me to pick it up, and they made us wait 30 minutes as the jeep was in the garage still. When the keys were handed to us, the lights went off and the technicians were leaving.

That is when I discovered that my windows did not go down, the time and temperature gauge did not work, and the dome lights and headlights had to be manually turned off instead of being on a timer. We went back inside and were told the technicians had left the premises. The man at the front then said, "At least we fixed one problem." Disappointed, I then called the AAA closer to where we live (Glenwood Avenue) and told them about our experience. Now I had a jeep that started but with all new electrical issues.

I could not drive the jeep in fear that something else was going to go wrong. After the holidays, I brought the jeep to AAA on Glenwood Avenue. This time, I was told that the master switch was bad ($98.83), then I was told that the computer in the door ($546.96) wasn't sending a signal to the main computer called bcm. Then once again, AAA called and said it wasn't the switch or the door's computer but was the main computer itself ($880.38). The new estimated amount was now quoted at $1404.15 total. We asked that the cost be as low as they could get it. On February 2, 2011, I picked up the jeep and the total was slightly lower--$1034.17.

Within 3 days, the jeep went right back to the windows not working, the time and temperature gauge also not working, and the dome lights and headlights to being manually turned off instead of being on a timer. I paid a total of $1367.84 for nothing with no warranty offered other than "a sucks-to-be-you look when I expressed my concern."

Please note I am an unemployed individual with no income, no money for a lawyer, and a car that is still not fixed. I was told by the mechanic Danny that "nobody can guarantee the vehicle will work; it's these new cars." I had to remind Danny that I paid money for service that was not provided and 1999 cars are not new.

Their people were rude, obnoxious, ruthless, just no help. I just thank God, I was not out at night and stranded. I think I was treated very badly and don't appreciate it. I have been a member for about 19-20 years and this is the first time for AAA to go wacko on me, and I just don't appreciate it.

I need to get a full refund of my money and I can take my business elsewhere and hopefully be treated better. AAA sucks, yes AAA is slipping; personnel need to be checked, you cannot be nice about it. I am just fed up with paying out my money and getting nothing in return and also, when you ask to be turned over to a supervisor, they act like they don't even know what you are talking about.

People do not need to be interrogated or hassled when they are already broke down with no transportation. What am I paying for? What type of people, insensitive people, do you have on staff? I am not a happy camper and I am so fed up with AAA. You are not the only ones in town with a tow truck. Just refund me my money. Another thing, your people do not listen when you are speaking to them and they take down the wrong information. This is just not right.

Monday, Feb 7th, I called AAA at 1pm to have my car towed to Car X. Due to previous winter conditions. They said it wouldn't be until 3:45pm until they would be able to get me.

No problem, I understood. Once it was 4pm, I began calling several times to check status. My office closed at 4:30pm. They finally told me that they would not be able to reach me until 6:00 that evening.

How the **** did we go from 3:45 to 6pm? That is ridiculous and unacceptable. Once my office closed, I had to sit in my car for an hour and a half waiting and they still hadn't showed up.

By that time I was beyond fed up and left the car at my job then had a friend use his uncle's truck to tow my car. If I'm going to have to do that, what is the purpose of me paying for AAA?

The driver of the AAA truck refused to let me and my son through the street even though I pulled short so he could pull over into an open space to let us by. He not only refused to pull over to the space, but he also drove up to my car so I could not pass, forcing me to back down a two-way street.

After a long stand off, I asked him if it wasn't kind enough of me to stop and let him by? He just smirked and ignored my comment. Then, he threatened to come out and accost me. My son was shocked as he saw his dad trying to do the right thing, only to see an ugly example of a human being who not only threatened me, but also tarnished the image of AAA, which I had been a member of. I'm sure he too will have second thoughts about joining such an organization. That person should not be driving for you and on the road. Someone who threatens the public should not be in a position to work to help the public. Again, this person driving the ** truck on January 29th 9am, in Somerville, MA should not be driving for AAA. It is a shame that such people represent you.

I have been an AAA Plus member for 15 years. My alternator went out last night approximately 35 miles from home. I called for battery service around 9 pm. I was told that the service was not available. I then asked for a tow. And they said that was also unavailable for anything more than 10 miles (I have 100 mile coverage). When I asked what I should do, they responded that I should get a private company tow and seek reimbursement from AAA. Do I need to say anything else? Fortunately, a local AAA guy responded and said he would tow my vehicle. I had a friend in the area who gave us a ride because AAA also said that they would not get us home.

I was stuck in the snow on 12/26/10. I called AAA, as I am an AAA Plus member, at 10 pm. They kept saying that they were trying to get to me, but were too busy. After 13 hours, an AAA rep told me that it was "okay" to just abandon my vehicle, and I will be refunded for any charges. My car was towed by an AAA towing company, who charged me $220 in cash to get my car. After I submitted for my refund, AAA sent me a check for $40.

My car hit a patch of ice and ended up stuck in the ditch. After repeated calls and delays, we were told that the wrecker could not make it up the hill to our car and we would need to contact someone else to help us. If we are stranded in the ditch, please tell me how we are going to have the yellow pages or other resources available to us to do this? Isn't this what we are paying for? Shouldn't they have made an effort to have found someone else for us? Makes us not want to renew, when you are paying for something and not getting decent service.

I called for roadside assistance for a dead battery. The person on the phone told me that they could do a jump start, check the battery, and replace it if necessary. Upon arrival, which was very prompt, the technician said that he could not check the battery or replace it because it was night and he could not see to get to the battery. I have a Chrysler PT Cruiser, and I told the dispatcher on the phone this information.

The technician should have been prepared for this, but obviously was not. He proceeded to try and jump my car, but he did not have a jump box and his jumper cables would not fit. I gave him my jumper cables and he was able to jump the car. I told the tech that I had another car in my garage with a dead battery, but that AAA informed me that I would have to make a separate call to jump that car.

The tech said that he would do it for me. He asked me to move my PT Cruiser to an area closer to the garage since it had to stay running to build a charge. I moved and parked in the only free area near the garage which was a tow away zone. He attempted to jump my other car, but was unsuccessful. During this time, the PT Cruiser had died. While trying to jump it again, the tech broke my jumper cables and was unable to perform a jump. He said that he would come back first thing in the morning, and told me to call the office directly.

He did not offer to help me move the PT Cruiser back to a safe parking place. I did not think about the tow away zone since the car was in a parking lot in an apartment complex and it was already almost midnight. I left the car there and went to sleep. At 6:00 am, I went outside to check on the car and call the AAA office for the callback and the car was gone. I checked everywhere, and then I realized the car had been towed. After calling the apartment office and locating the impound lot the car had been taken to, I called AAA and tried to get them to cover the fees so I could get the car out.

They said that I would have to get the car out myself and file a claim for reimbursement when I had the receipt for the fees. I did not have the funds at that time, so I had to wait until I could get the money. The car was in the impound lot for five days. Finally, I was able to get the money and get AAA to install a new battery and get the car working. After sending the receipt and talking to Vera Ortiz, the only fee AAA would cover was the towing fee. I pleaded with Vera to take it up with upper management to get the entire amount reimbursed. She informed me that management wanted to deny the entire claim, but she convinced them to refund the towing fee as a courtesy.

I am very disappointed with AAA service and will not renew my membership. I will not recommend AAA to anyone. I have been a member of Allstate Motor Club and have never had any issues with the service. I plan on going back to Allstate when my AAA membership expires.

I locked my keys in my car at about 3:30 am on Saturday, November 6 at a Turkey Hill on Rt 901 in Levelle near Ashland, Pennsylvania. I called AAA for roadside assistance and was transferred to Allentown branch. They got my info about my car and my location and told me help would be there in about an hour. Three young men stopped for smokes and offered to keep me company until help arrived.

We went inside the store to stay warm. It was about 35 degrees outside. We were asked not to loiter after a half hour and stood outside by our vehicles for another half hour. I then called AAA again since by this time we were all pretty cold and taking turns sitting in their car to stay warm and still no help had come. I was informed that no one was answering the phone and the closest help was 62 miles away, and they refused to make the drive. AAA suggested I call the police. They didn't know how to help. They would keep calling places.

I called the police who refused to help me due to liability reasons. They suggested a locksmith. I dialed several from the Turkey Hill with a phone book, but of course at 4:30 in the morning no one was open. I had some random folk offer to help by giving me a wire hanger (which I accepted) or helping me smash my window (which I declined).

I called AAA back after getting hold of a locksmith who ran a 24-hour emergency service but was nearly an hour away. They told me I had to pay his bill and send them the receipt and they would refund me. While I waited, me and the young men tried getting the door with the coat hanger. It worked after nearly half an hour of trying. I called AAA and told them I got in, but I couldn't get hold of the locksmith since he wasn't in his shop anymore. They asked me to continue to wait until the smith got there who would want to be paid for driving an hour and not being needed.

I'm not upset with dispatch, but with the many garages that are about. I've dealt with AAA now for three years and used their service many times. While not always prompt, they get the job done satisfactorily. I think that if you sign up to be a contractor to work for AAA and help folks out on the road, you know it will be at all hours of the day or night. To have several garages ignore phone calls for help is disgusting. I stood out in the cold for nearly two hours in all with no help from AAA. To be rescued by three total strangers who stood in the cold with me instead of the folks vie paid to do just that blows my mind. I suppose there were no real ramifications to my wait. I was upset and cold in just a sweatshirt but I doubt there was any lasting damage.

A technician failed to properly tightened the oil drain plug during an oil change. The oil plug fell out, the oil drained out and the engine started smoking, leaving the driver (my daughter) and her vehicle stranded on the interstate in another city. We had to leave the vehicle at the dealership in Columbia SC to get checked out (at the time we didn't know why the car was smoking) and had to use a rental car in the meantime.

While acknowledging their mistake, AAA would only offer to reimburse for the cost of the oil change and diagnostics, but not for the cost ($90) of the rental car required while the car was in the shop (2 days). So, my daughter is out $90 through no fault of their own. I have lost a lot of faith in AAA based on their failure to take responsibility for their mistakes. I can't help but wonder what their position would be if the engine had been ruined. It turns out that they are "a federation of clubs". I wrote the President and CEO and they have no leverage over the local clubs. I will be looking for another roadside assistance plan.

$338 for diagnostics, another oil change, and rental car. Gas and time to travel between Charleston SC and Columbia SC to retrieve the vehicle. Aggravation and insult that an organization as large as AAA would have to be "forced" to do the right thing.

After attending a live performance of 4Troops, a group of Army veterans of the Iraq and Afghanistan, at the Grove of Anaheim Theater, 2200 E. Katella Ave. I discovered that my keys were locked in my car at approximately 10:30PM. I called the 800 roadside service number and was told within 20 minutes, there would be a service provider from Top Towing. I waited 30 minutes and called a second time. They told me another 10 minutes. I asked to speak to a supervisor and was connected to a towing company. That individual was curt and disrespectful. When I said that I was scared to be in this parking lot for a long time as I was one of only three cars left and lights were beginning to be turned off. A woman alone in a dark parking lot was scary and it was beginning to rain with no shelter to go to. He responded, "you are not in Compton ma'am, you are in Anaheim!".

I replied, "if that is supposed to console me, it doesn't as I am frightened and it has already been 40 minutes!". He then said, "do you want me to cancel this order then?" in a gruff and abrupt manner as if to say I will leave you stranded! I said, "no sir, I need assistance and I am a Premier AAA card member. I pay extra for this service and I am afraid here all alone". Then he proceeded to tell me I was rude to him and he would cancel the order! Then I called back and spoke to Ms. **, a supervisor who assured me within 5 to 7 minutes, a truck would be there. It took another 15 minutes so I called again and spoke to another supervisor named Randy whom I told my experience to. I reported the towing man's name Sienna, who was so curt and snidely. All he said was "sorry for your troubles Ms. **. If you have any further roadside needs, call us back".

I had been out in the cold, rain and dark parking lot for an hour from 10:50PM when I first reported the incident! Now, I am sick with a cold and so disappointed with AAA services after having been a member for more than 20 years! I always thought that I'd be safe, but felt abandoned, frightened and berated by the towing representative. I am in the process of writing the corporate headquarters as well. This was an experience I wouldn't want another Senior Citizen to have to go through. I am lucky that I don't have Pneumonia as a result of having to be left out in the cold rain for an hour, frightened and alone!

Their transporting /towing my mini could have easily damaged the mini, if it was pushed in gear in the wrong direction.The transmission destroyed.

Sept 14, 2010. My truck broke down at work in Ontario, Ca. My wife suggested AAA since they tow up to 100 miles, we heard. After signing up online and paying the membership fee, we were sadly informed that the towing service can take up to 7 days to activate. Probably for this very reason. Minutes later, she receives an email saying all of our services have been activated.

Great, we thought. Let's call AAA and find out. The phone rep says he (he/she can't remember) can see we just made a payment and should be covered for either 100 or 40 miles towing, but he couldn't determine the exact plan purchased. Why he didn't know which level plan we purchased is beyond me, but what I did know was that he said we were covered for at least 40 miles. My home was around 38 miles away, great. Tow truck driver shows up and reconfirms we have covered service per his electronic computer device. Off we go. Half way there, the tow truck office calls the tow truck driver and says they want me to confirm with AAA about coverage.

I contact AAA (2nd time) and the phone rep reaffirms that I am covered for the towing as per her computer information and will contact the towing company. Upon arriving at our destination the tow truck driver calls his office. No contact made by AAA. My truck cannot be released without coverage consent from AAA, so I call AAA for 3rd time. The 3rd rep tells me she is sorry for the confusion, but since we were new customers we didn't have towing coverage for first seven days. Even after explaining all that happened, she says it all does not matter but to read our contract. She said if I didn't pay $279, my truck would be impounded. I was deceived to believe I was covered when I wasn't. The tow truck driver even said I was ** and allowed me to take a picture of his computer screen for proof.

I put my trust in the AAA approved shop network but the shop, C&D Garage, in College Park, MD ruined the transmission on my Volvo by neglecting to put synthetic fluid in. The manual clearly stated that this 5-speed required synthetic. I communicated with AAA's "master mechanic" for two weeks to resolve what happened thereby communicate with the dealership and the shop that did the work.

The shop didn't even know the car was a five-speed until I called a salvage yard that seemed to know more about transmissions. So after re-ordering the correct part we agreed to install it at a reduced rate. The issue is that the 12000-mile guarantee and mediation process is worthless if the customer has to prove liability and do all the research. I found that this transmission is also manufactured for some Toyota and failure is rare. The response from the master mechanic about the fluid was, "your car slips gear in third, while it should slip in first if fluid is the problem". I've had to take time off work and spend $2000 for parts, labor, and rental cars.

My car broke down on N US-131 on March 31st due to issues with the rear strut and a smoking engine. As an AAA member, I was refereed by a AAA representative to Peterson Services of Cadillac, MI. To avoid additional towing fees, I decided to have my car serviced at Peterson's. Upon arriving at Peterson's the only issues that I was having were with the rear strut and smoke coming from the engine. My car is a 1994 Dodge Intrepid and due to the age of the car, I specifically told the mechanic at Peterson's that I would pay whatever necessary for them to diagnose any issues that the car had and that I would make my decision on whether or not to repair the car based on the quote that they deliver to me.

When they returned with the quote, they notified me that the rear strut would need replacing and that the engine smoke was caused by a Valve Cover Gasket for a total repair value of $767.70. I approved the work for that total shortly after and was told I would receive a call when the work was completed. After not hearing from them for a few days, I called them back and was told that not only had they forgotten to tell me that the car was done but that they had gone ahead and replaced the sway bar link and bushing, work that I had not approved (4-403 Unauthorized Repair). Unaware that unapproved work done to a car is illegal, I went up there to pick up my car (now costing $793.75).

Upon arrival, I was not told that there weren't any other issues with the car so I drove away. I did not even make it a block before my car started shaking and the transmission became stuck in neutral (4-404 Repair Resulting in Additional Damage). I shut the car down, restarted it and was able to drive it the half block back to Peterson's. When I got there, they insisted that there was no issue and after adding some transmission fluid, they told me the car was fine. I then left again and was fortunate enough to make it safely home.

When I arrived at home, I decided to check the transmission fluid again only to find that the engine was smoking again, which was an issue Peterson's was responsible for fixing (4-401 Improper or Inferior Repair). Next, I attempted to start the car only to find that the engine would now not start at all (4-404 Repair Resulting in Additional Damage). I attempted to call Peterson's and was told I had to wait until Monday to talk to the boss. When I called back on Monday (4-12-2010), the boss, who was very rude and unreasonable with me, told me that I would have to pay to tow the car back to their shop and then pay again for any additional issues that they find with the car.

As of now, I am left with a car that does not run and an $800 bill for work that did not fix the issues that I asked to be fixed. The sway bar link and bushing that I was forced to pay for was unlawfully replaced on my car and charged to me. The car itself is also left with issues that were not present before I brought my car to Peterson's (car now won't start and transmission is now having issues). I appreciate any help that Consumer Affairs may be able to give me in dealing with this crooked business and hope that these issues can be resolved as soon as possible. The technician who did the work is Phil. The Boss I talked to was Scott (last name unknown). Conversations were also held with Don *** (owner) who was as uncaring and unhelpful as the rest of the staff.

I tried to test AAA Texas to see how they would respond to a service call from a member. They said the service call would take at least 1 hour. When I said that I (am member of AAA) would call another provider they seem relieved that I was calling someone else. This is not what I would expect from my preferred service provider, especially if I was a member. I just don't feel that I could trust AAA Texas to meet a needed service call if needed.

Hello and thank you for considering my complaint submission for publication. I have revised it since more has happened since I first wrote to you today. I can also send photos as well. I also wanted to fix up the typos and I copied my revised version below. thank you again. The incident happened on Sunday March 28, 2010 at 11:00 AM in Federal Way Washington, the tow truck that AAA sent to tow my vehicle completely ruined my entire front end fender of my car. The tow truck company that they sent to help me is called a U.S. Towing and it is based in Seattle Washington.

The driver's name was Abdul (he did not provide last name when I asked). He spent most of the time speaking on his cell phone in a foreign language including when he was in the process of both raising my car up onto his flat bed tow truck and when he was in the process of lowering my car down from it. The distance from where he picked me up at the Walmart parking lot to my destination at the Firestone auto service center is less than two miles.

Once at the Fire Stone parking lot, the driver lowered my car from his tow truck. He did so raising the front of the flat bed very high. As a result the car rolled down off it at a steep incline angle. The result was the front end of my hood banged the ground/tip end of the flat bed steel and bounced down and popped up like it bottomed out very hard. The chains that were attached to my car from his tow truck ripped my front end fender entirely breaking off the headlights, damaging the chrome fender, and damaging the radiator. I immediately took photos of the damage the driver caused.

My purpose for being towed to Firestone was due to a front end harmonic balance pulley that fell off and snapped my serpentine belt. When they saw all the fender damage they stated they could not help with that. I noticed now that my radiator was leaking and that a small pool of fluid was now under it. I took a photo of it. I informed the driver that there was not a fluid leak problem before now and he agreed. I also took photos of his flat bed as proof to show that prior to the damage he caused the flat bed was completely dry.The tow truck driver got off the phone with his dispatcher and said they would pay for the damage they did but I would have to have my car worked on at a specific shop. I asked if the shop was AAA approved and he said yes. He then put my car back on his flat bed with car now leaking fluid and began to drive me to this shop.

Half way to the shop the driver then said to me he was not responsible for the fluid leak because he now remembers it leaking when he first towed my car and that they will not pay for any radiator damage. I said he was responsible and he did not now care what I had to say because according to him I could see for myself the fluid leak on his flat bed when we get to shop and he lowers my car off. He did not know I took photos of his dry flat bed before he put my car back on it. So this is the first lie to my face the driver that AAA sent to me said to me.

The shop he took me to ended up being 15 miles away. It was a small little junk yard-looking shop that was part of a man's house property in south Seattle. The shop name is Preet Auto Body Repair. I found out the shop is not AAA approved, so that is now the second lie to my face this driver told me. Once there, I had no choice but to leave my car for them to fix the front end damage because the tow truck driver said this is the place that his work will pay for because other detail shops are too expensive. He then wanted to leave me there and not give me a ride back home. He said he had other things to do and all he was sent for is to tow me and that was what he did. I had no way home and insisted he drove me back and he finally did. Once home, I called AAA customer service and reported my troubles.

On Monday March 29, Rick **, AAA district manager for Washington State called me and I informed him what happened. He called later and said he went to the shop and that he thinks the shop is good and recommends it. I said that local Better Business Bureau never heard of them and also the tow truck company they sent me is not accredited. Rick Q. talked like he did not care and said this shop mostly fixes taxis so they are not a commercial shop so that was why no one knows of them and that he does back ground checks on tow trucks and they are a good company. He also then argued with me defending the tow truck driver saying any radiator problem was not their fault because they just ruined my fender is all. He then said for me to find a mechanic to prove that when my front end bottomed out and banged down and bounced up off the ground could be specific cause of radiator damage. I called AAA customer support to report how this local district manager was treating me and they did not care saying he is assigned to my case and to work things out with him.

Rick Q. also stated that it is not the tow truck company's fault, I have no transportation currently and that the only reason he thinks I picked Firestone was because they were open on a Sunday. I said yes that is the reason and that now since my car is 15 miles away out of my bus lines, I need to take days off to deal with this and go back and get it. He said that was not their problem and that he will only credit me for one tow. I told him even when they fix the fender damage, I still need my car towed to a shop to fix the original work and that this fender work is adding days to my not having transportation to get to work. He said they could help tow me to another shop at that time but that would be my one credit. This makes no sense they towed me and created twice as much damage and then take me someplace so far out of my way and now this Rick Q. will not even help with crediting my AAA account for two tows? It is now Tuesday and the AAA district manger basically told me he thinks the original damage is not worth fixing based on the year of my car. It is a 1990 Ford Thunderbird. This has been the worst experience and both AAA company and A U.S. Towing have treated my poorly.

Today on Tuesday March 29, 2010 around 2pm I received a phone call from the AAA Washington district manager Rick Q. He told me that he just spoke both A U.S. Towing and to the repair shop Preet Auto Body Repair on my behalf. He said that the repair shop quoted him an estimate of repair work for my car and that it would require them to remove the engine to work on it and that it would be a minimum seven hours of labor alone at around $100 per hour. Plus the parts and that he said the final cost would be around $1000. He then continued to say that he arranged a deal with the A U.S. Towing and that they would offer me $200 for only my fender repair work and nothing about the radiator damage that was done by their tow truck driver. Or they would offer me $400 to take my car now as it is from the repair shop lot. He told me that this was what he thinks is the best option for me because now that he has a appraisal estimate quote from the mechanic at the shop that the cost of fixing it is not worth it since my car is only worth $1200. He suggested I take that offer and wanted to know if I could get to the shop to meet the tow truck manager to sign over the title over to him so he can tow my car away and he will pay me the $400. I told him I was not even at home and I have been taking the bus and would first have to make now new spur of the moment schedule changes again to make it home because that was where my car title is. Also, that I still had no transportation to make it at this such short notice to the repair shop that the tow truck company took my car to that is 15 miles away and that it would take at least three bus transfers to get there. Rick Quintus sounded eager at this point and said he could call the tow truck guy now to probably come pick me up and drive me. I again stated I would have to get back to him because I was far from home and had to finish my obligations at the location I was currently at.

According to the head mechanic at the shop the shop's policy is to only give such monetary estimates to the owner of the vehicle and not third person parties looking into quotes. He then stated as head mechanic he is the one that would give such an estimate for my car and reiterated that per our conversation Monday he would call me himself. He then said that he never spoke to Rick Q. regarding any monetary quote so he was confused how Rick Q. to quote me what they would charge because he was still behind schedule with another car and has not even looked at my car yet to begin inspecting it for an estimate.

I feel that the AAA Washington district manager Rick Q. telling me that he spoke to the shop and gave me their quote when the shop denies any such conversation with him and then him suggesting I take the tow truck company deal he worked out before the repair shop even has had a chance to inspect my car for an estimate is basically fraud. This is misrepresentation on behalf of AAA Washington and as a paying member customer I would think they would try to work in my best interest not the best interest of some deal they can make with a contract third party company they work with. Following up from your email. I am sorry could not contact your company directly via email because it would return my reply to your email as not able to send.

On Sunday March 28, 2010 at 11:00 am in Federal Way Washington, the tow truck that AAA sent to tow my vehicle completely ruined my entire front end fender of my car. The tow truck company that they sent to help me is called A U.S. Towing and it is based in Des Monies, Washington. The driver's name was Abdul (he did not provide last name when I asked). He spent most of the time speaking on his cell phone in a foreign language including when he was in the process of both raising my car up onto his flat bed tow truck and when he was in the process of lowering my car down from it. The distance from where he picked me up at the Walmart parking lot to my destination at the Fire Stone Auto Service Center is less than two miles.

Once at the Fire Stone parking lot, the driver lowered my car from his tow truck. He did so raising the front of the flat bed very high. As a result, the car rolled down off it at a steep incline angle. The result was the front end of my hood banged the ground/tip end of the flat bed steel and bounced down and popped up like it bottomed out very hard. The chains that were attached to my car from his tow truck ripped my front end fender entirely off, breaking headlights, damaging the chrome fender, and damaging the radiator. I immediately took photos of the damage the driver caused.

My purpose for being towed to Firestone was due to a front end harmonic balance pulley that fell off and snapped my serpentine belt. When they saw all the fender damage they stated they could not help with that. I noticed now that my radiator was leaking and that a small pool of fluid was now under it. I took a photo of it. I informed the driver that there was not a fluid leak problem before now and he agreed. I also took photos of his flat bed as proof to show that prior to the damage he caused, the flat bed was completely dry. The tow truck driver got off the phone with his dispatcher and said they would pay for the damage they did but I would have to have my car worked on at a specific shop. I asked if the shop was AAA approved and he said yes. He then put my car back on his flat bed with car now leaking fluid and began to drive me to this shop.

Half way to the shop, the driver then said to me he was not responsible for the fluid leak because he now remembers it leaking when he first towed my car and that they will not pay for any radiator damage. I said he was responsible and he did not now care what I had to say because according to him, I could see for myself the fluid leak on his flat bed when we get to shop and he lowers my car off. He is so stupid he did not know I took photos of his dry flat bed before he put my car back on it. So this is the first lie to my face the driver that AAA sent to me. The shop he took me to ended up being 15 miles away. It was a small little junk yard looking shop that was part of a man's house property in south Seattle. The shop name is Preet Auto Body Repair. I found out the shop is not AAA approved so that is now the second lie to my face this driver told me.

Once there I had no choice but to leave my car for them to fix the front end damage because the tow truck driver said this is the place that his work will pay for because other detail shops are too expensive and he would not tow me to another one. He then wanted to leave me there and not give me a ride back home. He said he had other things to do and all he was sent for is to tow me and that was what he did. I had no way home and insisted he drive me and he finally did.

Once home, I called AAA customer service and reported my troubles. On Monday, March 29, Rick * AAA district manager for Washington state called me and I informed him what happened. He called later and said he went to the shop and that he thinks the shop is good and recommends it. I said that local Better Business Bureau never heard of them and also the tow truck company they sent me is not accredited. Rick ** talked like he did not care and said this shop mostly fixes taxis so they are not a commercial shop so that was why no one knows of them and that he does background checks on tow truck drivers and they are a good company. He also then argued with me defending the tow truck driver saying any radiator problem was not their fault because they just ruined my fender is all. He then said for me to find a mechanic to prove that when my front end bottomed out and banged down and bounced up off the ground could be specific cause of radiator damage.

I called AAA customer support to report how this local district manager was treating me and they did not care saying he is assigned to my case and to work things out with him. Rick ** also stated that it is not the tow truck company's fault I have no transportation currently and that the only reason he thinks I picked Firestone was because they were open on a Sunday. I said yes, that is the reason and that now since my car is 15 miles away out of my bus lines, I need to take my day off to go back and get it. He said that was not their problem and that he will only credit me for one tow. I told him even when they fix the fender damage, I still need my car towed to a shop to fix the original work and that this fender work is adding days to my not having transportation to get to work. He said they could help tow me to another shop at that time but that would be my one credit.

This makes no sense; they tow me and create twice as much damage and then take me someplace so far out of my way and now this Rick ** will not even help with crediting my AAA account for two tows? It is now Tuesday and the day is half over. The auto shop they took me to still has not started work on my car. This is now day three. Tomorrow if done, will be day four without transportation. This does not even count having work done that I originally was going to have done on Sunday.

So if it is not able to get way out to that shop until tomorrow night if they finish, I still have to have my car worked on for original damage which means not getting started on that to Thursday and not even getting car back until soonest on Friday. Again, the AAA district manger did not care and basically told me he thinks the original damage is not worth fixing based on the year of my car. It is a 1990 Ford Thunderbird. This has been the worst experience and both AAA company and A U.S. Towing have treated me poorly.

I had a flat tire on my RV. I had Premier RV roadside assistance. The flat was an inside rear tire. I called AAA. I was told sorry but we do not change inside flat tires on RVs. I don't know about anyone else but this is what I wanted roadside assistance for. I had to find a local tire guy by myself to get my spare put on. I just want to say if you have an RV AAA is not the way to go. Needless to say, I canceled my coverage because it is useless. Hopefully, this will save somebody a lot of aggravation.

My car broke down late Saturday night, and I was left alone in a parking garage that was closing. After at least 5 calls and 3 hours later, someone eventually came. I have never been treated so poorly from AAA in the 17 years I have been a member! I never should have been left alone, never mind waiting for someone to come get me for that long.

I am so completely unsatisfied that I want a full refund of my yearly payment! I need to be compensated for the poor customer service I received. It is not OK to leave someone stranded for hours, not call them back, and not listen to a word that was told! I should have been taken care of on the first phone call within a timely manner, usually 45 minutes. I am disgusted!

My car broke on FDR Drive, Manhattan. AAA said they do not have access to this road but will reimburse. I called tow truck by police and had car towed away to a location they specified. They charged $250. Another AAA agent said they were not going to reimburse it.

We asked AAA to tow the car from that location to repair shop. The tow truck didn't show up in 2 hours (even though they promised it will), and we had to pay another $150 for storing the car. Next day, I waited for them for 4 hours (the agent on the phone kept promising that they will show up within an hour). I gave up and used another service.

I incurred $400 and over 8 hours of waiting; I lost a work day (another $200). The worst thing is that they promised that they will show at the specific time, within 1 hour; and time went by and they didn't show up. If you call them, they will say it's going to be in the next hour. The service did show up, 4 hours later on the 1st day and 5 hours later on the second day, when we no longer were waiting for it.

I called for roadside assistance, having been a gold card member for over 5 years. I had only used the service 5 years earlier. Three customer service agents later, I still could not get them to get a tow truck out, because they wanted to first go through a bureaucratic procedure to put my husband on the membership. I was at home with the card, and with our 3-year old child. I asked them to first get the assistance out and then to put my husband on the membership, but they refused again and again. These were the most inflexible insensitive customer service agents I have dealt with. By the end, I was yelling at the supervisor on the phone and she still would not get the tow truck out.

Being an AAA member for several years, I finally had the opportunity to call them because my daughter had locked her keys in her car (purse and cell phone included). It was a Saturday night at 6 P.M. She gave them all of the information and AAA called back and said a company would be there within 2 hours. An hour and a half later, AAA called back and said that the original company that was responding cannot come now and that they (AAA) had tried everyone on their list. We were originally told they tried 11 companies and when asked for the names of those companies later, they only had 7, so they lied. There was nobody that could help her.

So now, my daughter is in a parking lot, all by herself, 30 degrees outside and no one to help her. She called me crying and told me what they had said. I contacted AAA myself and was told that she was correct - they had nobody that could help her but she could find someone on her own and they would "possibly" reimburse her for up to $50.00. I had to get in my car and drive the 100 miles to where she was (at college) to open her car with my spare key.

So much for resting assured that AAA would be there for my family if the need arises. And I can't believe they would leave a young female who was alone in a parking lot stranded! Unresolved. It cost me a tank of gas and 2 hours of my time as well as emotional distress for the several hours knowing my daughter was alone in a dark parking lot.

Sunday, Jan. 10, 2010, we called AAA for assistance with a flat. We called from home at approximately 8:30PM, spoke to Ralph who assured us someone would get to us in about 45 minutes. 5 minutes later, we received an automated call telling us that someone was on their way and would reach us in about 30 to 40 minutes. At 10:45, we had heard nothing from AAA so we called and spoke to Rosa, who told us that our request for assistance had been cancelled via voicemail. They record all their calls, so we told her we wanted to hear the recording cancelling our assistance and she told us we would have to either call the next day or write a letter making this request.

We asked to speak to a supervisor after Rosa refused to give us the office she was talking to us from or any other ID that would further identify her. We were transferred to supervisor Cory, who played the recording of the cancellation. On the recording, there was a voice of a "woman" who claimed to be us and was cancelling the assist. AAA just took her word for it and cancelled it without even calling us to make sure this was so. If an AAA customer is out on the road, asks for assistance and then has their assist cancelled by an unscrupulous subcontractor's girlfriend or wife claiming to be the customer and the AAA customer ends up in harm's way. AAA could be looking at a nice lawsuit.

Anyways, after speaking to supervisor Cory, which assured us he would be calling us back with a confirmation of our assist call to him. Needless to say, supervisor Cory never called us back! We then called back AAA and were told that someone would be at our home no later than 11:15. At about 11:30, the "South Dade Tow" or something to that effect arrived. Believe it or not, he couldn't change the tire because he said that he did not have the right tools even though we specified the assist was for a flat. He told us that AAA was the only one that had the type of power tool that could remove the tire (we have a regular American car folks). So he just filled the tire with air and hoped it would make it to the morning so that we'd be able to take it into Goodyear and have it serviced.

We are cancelling our memberships to AAA! They are good for absolutely nothing! The guy from South Dade Tow told us that after 9PM, AAA subcontracts and very little can be done about anything. This info is for all of you out there who think they will be receiving any assistance from AAA. Read this and reconsider! This was just a simple flat. Imagine if it had been something more serious and under other circumstances. Google AAA for complaints, there are many!

I am sitting next to an elderly couple at Panera restaurant at 11:30 am, overhearing their phone conversation. They have a flat tire, and AAA told them they can't get anyone to them until 11pm tonight. The woman said, "We are 80 years old. We can't change it ourselves, and we can't sit here for 12 hours. The restaurant will close. Isn't there a tow truck or someone that can just put air in the tire?"

Apparently, there is a tow truck 5 miles away, but they are just too busy. So the couple is just going to have to sit and wait. Unbelievable! I will not be renewing my AAA membership. That's for sure.

After 2 years as AAA members, my husband has only used it twice for that roadside assistance; once for a lockout and once for gas. No complaints with either of those. But now, we have moved from Maine to Illinois and am trying to access online retail discounts. The website keeps telling me to log in. I am logged in, but the website keeps sending me in circles. I called customer service, got transferred 3 times in 15 minutes and kept having to explain my situation. Then I was told that since my membership expires in a month, I need to renew in order to switch AAA area to Illinois. Why would I want to renew when I have over a full month left? I want to use it for the month I have remaining to see if it's worth the money to keep.

So then the guy I was speaking to (third person) said he'd have to transfer me to someone else to get it straightened out. I told him to forget it and it wasn't worth all the trouble. I will not be renewing my membership again. Their customer service and website leave much to be desired. Their website only lists phone numbers for contact, no email access and since I do not want to speak to them yet again, I am posting my complaint here!

I have been a AAA member since 2001 and my son is an associate member. Last month, he was on his way to pick up his fiancee, Stacey, at her job in Yorktown when his car stopped running. My year-old granddaughter was on a car seat in the back seat. He made several calls to AAA, who declined to pick him up because of the baby! What is the point of having AAA? We ended up having to have Stacey get a ride from Yorktown to Bronxville, and I had to drive down to Yorktown from Beacon. This makes no sense to me. Can you help me understand this nonsense?

I was doing some holiday shopping at Cambridgeside Galleria Mall in Cambridge, MA on Tuesday 12/22/09. When I came out of the store about 8pm, I discovered my right rear tire was flat and I called AAA.

AAA called me back from a RI 401# several times, and told me that a driver would be out to help me in 45 minutes, 8:45pm. They said the driver was towing another vehicle to nearby Malden, and then would be out to me. At almost the 45 minute point they called me back to say it would be another 30 minutes.

Finally a gentleman shows up, and I had since been forced to move my car onto a side street by a police officer. Both I and the Officer looked at my car from the rear, as we looked at the flat tire. I was concerned about moving the vehicle as I did not want to bend the tire rim. The officer followed up with me a little later to make sure someone from AAA was coming to help me. Note, that myself and the officer viewed the rear of my car several times.

Finally, about 9:15pm a rather pleasant but quick talking gentleman arrived in an older style tow truck. He seemed harried, and while I was at first happy to see him arrive, he quickly made me nervous. He asked why a gentleman's name was on my account and asked who that was. Well, my husband, my son and myself are all on this AAA account. Being in the dark with a strange man asking me these questions (he spoke rather in a slang tone, it was the nosey questions that bothered me most. He immediately said that since I had AAA Plus I could get my car towed home (45 minutes away) for free. He did not want to make the effort to fix my tire.

Finally I made it clear that I wanted my spare put on. I took everything out from in back of my car so he could get the spare out, then he asked for my book as he did not know how to change a tire on a Jeep Grand Cherokee! Then he told me the tools he needed were under my back seat, and that I had to put everything in the rear again so he could get to it. All the while he is suggesting I take the tow home because "I won't be able to travel normally on the spare tire anyway."

But before finding the tools under my back seat, he tells me to back out of the space I'm in and position the car in the middle of the parking lot because he was going to use the tow truck to lift my car as a jack. He did this, and I heard some noises, then he put the car back down and started again about me getting towed.

Finally I agreed to the towing to get rid of him, as he was unprofessional and frightened me. I called back AAA in tears and asked them to get someone out ASAP as by this time I was cold and very frightened. I offered to just take the tow, and they said they could send the guy back to change the tire this time, and I refused to have the same guy back. So they sent another guy as they realized I really wanted to drive myself home.

Finally, about 10:30pm another tow truck pulls up with a friendly professional man, perhaps in his 30's. He had me sit in his heated truck (unlike the other tow truck driver who had me sit in my own car the whole time) and was caring and professional. This gentleman had my new spare on my car within 10 minutes. I asked about the special tools under my seat, and he said AAA has their own tools and they do not need any tools to change a tire. He also told me my spare tire was just fine (the other guy said it was out of air, another lie to get me to take a tow home)and that while I need to be careful and make sure I get my tire repaired and replaced, that the tire was just fine like the others on my car. My experience with the second gentleman was excellent.

Here is a summary of my scary experience and the lies which tow truck driver 1 used: 1) He said my spare was no good. 2) He said he did not have the special tools needed to take my tire off. 3) He had to read a book on one of the most popular vehicles on the road? 4) He frightened me as I was alone with him in the dark and his questions were unprofessional. 5) He lied to me and AAA. He told the AAA office that I wanted a tow home! He said that I had electronics? that I had bought and didn't feel comfortable with someone working on the vehicle, or something like that. A total all around lie. When I spoke to the ladies at AAA, two of the times they mentioned that he told them I WANTED the tow home, and not to have the spare put on.

The other tow truck driver who finally helped me told me the guy is very impatient. In fact, as I was waiting in the second driver's truck I could hear the first driving complaining about lug nuts on a Volvo. In my opinion the guy was just lazy and not qualified to be a AAA tow truck driver.

Lastly, the first driver broke my right rear lens when he lifted the car up with the truck. This is the noise I heard and that is probably why he put the car back down and gave me the run around again about having it towed.

I am still very upset about this experience with AAA. In decades I never had a bad experience with a AAA call. Now I am stuck replacing the entire lens, which I have yet to cost out-but it will be expensive. It took a total of 3+ hours for me to get back on the road that evening, 2 of those eaten up by an incompetent tow truck driver. I am left with emotional feelings about my experience and stuck with a broken rear light. I am an unemployed student with a disabled husband, and I don't need the extra stress and headaches created by tow truck driver #1.

THen today after my GF was rear ended on the highway by an untrained Hoosier driver, wiped out my car completely, AND THE OPERATORS TRANSFERRED MY CALL 3 TIMES AND THEN SAID MY NUMBER AND I COULD NOT BE FOUND ON HER COMPUTER! SO NO WRECKER! I HAD TO PAY A WRECKER THEN TAKE MY GF TO THE EMERGENCY ROOM, ive said enough, they will never get another nickel and i will never say anything good about them ever

I was going on vacation with my family. My SUV was packed with luggage and passengers prepared to hit the road. My car would not start, sounded like a dead battery. Called AAA roadside service. I explained my problem to the person who took my call and asked if roadside assistance would be able to diagnose a battery issue. I also asked if roadside assistance would actually be able to replace the battery if needed. Answer to both questions was YES. Roadside assistance could not get my car started. I was told my battery had a dead cell, but something else had to be wrong like the starter or alternator. The guy said he should be able to get the car started if it was just a battery issue. But because he could not get the car started, he told me I had more problems than just a battery issue and he would tow the car somewhere for me.

I opted not to tow the car at that time - it was packed with luggage and many other items I needed for my trip. I rented an SUV and left town. Later that day my husband was able to use jumper cables to get the SUV started. He drove the SUV to a service center - my car needed a new battery. Roadside assistance should have been able to diagnose and replace the battery in my SUV. Economic damage - $440 to rent a vehicle. My husband spoke with a Jim B. at AAA and asked to be reimbursed for the rental cost. Jim did not return phone calls or call back as promised. I spoke with Kay C. at AAA. She tells me I have no recourse with AAA. AAA will do nothing to appease me. I asked for reimbusement - the answer was NO. I asked what they would do to appease me - the answer was NOTHING. All I got was an apology and a bunch of lame excuses.

I have a premier membership with AAA and my car broke down, so I called AAA thats why I bought the damn service. And the operator was the rudest lady I had ever spoke to her name was Judy. She asked normal questions and when she asked where my car was, its in a parking lot in a plaza on Blah street. She accused me of stealing my own car. so After I yelled at her she got a tow truck to come down. I don't know what she told them but when he finally made it down to where I was he refused to tow my CAR because in the plaza is a mechanic shop or tire shop and he said I owed him money and he couldn't tow the car because the Owner of the shop which isn't near my ******* car is not there. I have no car, I was insulted, I have a membership for a service that doesn't exist. I feel that I was discriminated because I am Arabic....

AAA fixed a flat tire, they apparently did not put the tire on correctly , the tire THEY changed blow off a couple days later at high speed causing a near fatal accident for the driver. (ME).

I had just recently moved here from Charlotte NC and was staying at a friends place in Hyde park in Tampa. My car wouldn't start so i called AAA South for a tow truck and being that it was a underground parking a flatbed couldn't get down there so they sent a tow truck.The tow truck got the car on the tow and took me to firestone and left the car and me there. I called a friend to pick me up to take care of a few things because they weren't ready to work on my car. The next day or so they informed me that my oil pan was cracked at pointed the figure at AAA which used Larsons tow company. So I wrote the president of AAA and I filed a complaint with the BBB in the mean time my total car cost to get my car repaired is about 1,500 dollars and Firestone said that they couldn't do the repair of the oil pan so I had the car towed over to Ferman Acura on Florida ave where it sits after repair work was completed.

Waited over 2.5 hours for a AAA tow to arrive and finally had to call and get my own tow at my own cost. AAA sent a tow truck that was 25 miles away and never did show up. In spite of repeated calls to AAA telling them we were still stuck and no tow. Finally had to get my own tow truck from 5 minutes away and had my vehicle towed to the repair shop in less than 30 minutes!! Of course I had to pay for this. What is the point of giving AAA money if you get zero service??

Called for emergency tow for my husband who broke down on Rt. 46W on the way to our new business (deli) 6:30 Sat am. 8/1. Called them at 7am (I got my husband a gift membership (AAA Plus...paid extra for the "PLUS"!) for xmas a few years back and renew it for him every year...used it once, this would be the second time)They told me it would be less than 1 hour wait. My husband needed to wait with the car, I could not.... well, it took them OVER 4 HOURS to pick him up and therefore he could not open the deli until 12 noon!!!

I tried to call them to find out what the delay was and why my husband was stuck on the highway for so long and the person who supposedly was in charge had a horrible speech impediment that I could not even understand what he was saying. I literally started crying on the phone! I was so worried about my husband being stuck on the highway in the blazing sun. We were told a computer problem, flooding, (the sun was out!), they're extremely busy, they couldn't find our reference number, they sent the wrong tow truck, then he had to sign a damage waiver before they would flat bed the car and he was not even given a copy. Just a nightmare! They kept telling him 20 minutes on the phone everytime he called to find out why they hadn't picked him up yet. Now I'm trying to email them to complain and I do not have outlook express so I can't even do that....I've had it with them!!!

On 7/21/09, at about 5pm, my truck broke down on Atlanta's I-285 expressway. I coasted to a stop on the right shoulder. AAA would not tow it because I was not with it. BAD policy. My driver side door handle was 2 or 3 feet froom the cars going by me at 70-80 mph. I was terrified, so I left my truck. As a result, I paid $115 out of my pocketfor a tow, when I could have been reimbursed by my company if I had used AAA. One wonders how AAA would react if someone were injuredd or killed because of their policy.

On the afternoon of June 6, 2009 my car became disabled about 25 miles east of Birmingham, Alabama on Interstate 20. After numerous phone calls to AAA beginning at 5:30pm a tow truck arrived at 9pm. I was, therefore, stranded for 3 1/2 hours beside a very busy interstate. During each call to AAA I was assured that a tow truck was "on the way." When the tow truck driver arrived he said that he had three other tows between 5:30pm and when he finally arrived so he by no means was "on the way" to me.

The following week I sent a letter to Robert Darbelnet, President/CEO of AAA. This letter was forwarded to AAA-Alabama with an assurance they would get in touch with me within a few days. I have heard nothing from them, in spite of an email I sent as a follow-up.

Upon calling roadside assistance and the other 800 # recording said they were not taking calls. Call back later. I called back numerous times as I sat in the middle of no where for 1 1/2 hrs. I finally found a tow truck to the TUNE of $300.

AAA towed my car to my home late night after I experienced engine failure. The car was brought to my house by a flat bed tow truck and placed in my front yard in a circular driveway. There is about 20 feet of grass from the road at one end of the driveway, and the rest of the driveway is a combination of mulch and concrete which runs around and connects back to the road on the other side.

After I found a mechanic to fix the vehicle at a reasonable price, and the mechanic found a reasonable motor, I called AAA back to tow the vehicle to the service facility. I was told by two tow truck drivers and a supervisor, that AAA will NOT tow my truck away because of the fear of "damaging your yard and the neighbor's yard."

The previous AAA driver who brouhgt my truck to my house never ventured into the neighbors yard, and I gave them permission to drive on the five-seven yards of grass in my yard! When that didn't work, they then said, "Well, it's been a lot of rain lately, and we don't want to get stuck." Well, I informed them that it was just as much rain in April when they towed it in!

So, if that wasn't enough, one driver said, "Go to Wal-Mart, buy an air pump for your tire, pump it up, and have your buddies come over, and push it out to the edge of the road." Now this came from a person who is suppose to be equipped to do roadside service! If I have to do all of those things, then why do I need to pay for service?

The bottom-line is AAA towed my car to where it is now. It wasn't another company, and it hasn't been moved. They are liable. Especially when they knew it had to move again.

If it is in a position where the drivers and a supervisor is now telling me, "Our tow service or AAA will not move your car!", then why did the original AAA tow truck driver put it there? I am now unable to fulfill my commitment to the service facility that has purchased the engine and parts and awaits my vehicle. I am also missing work as I am a coach/personal trainer and had to cut my client list because of a lack of transportation.

On Thursday, June 11, I accidentally locked my keys in my car at the gas station. I immediately called AAA for roadside assistance (12:45 p.m.). I was told that someone would be there to help me within the hour and that a priority would be placed on the call since I was blocking a pump at this busy station.

1 1/2 hours later (2:15 p.m.), no one had shown up, so I called to check on the status of the assistance. I was told that the tow truck would be there in another 30 minutes. After 4 more calls to Roadside Assistance, during which I was given several conflicting answers, the tow truck finally showed up at 3:20 p.m. I had been waiting 2 1/2 hours!

The tow truck driver told that he had not received the AAA order for assistance until 2:50 p.m.. a full two hours after my initial call for help!

Someone is lying - and I've had to pay the price - I am a consultant and lost 2 hours of work because of this.

I was stranded at an abandoned restaurant with my child at night. My tire went off the culvert. Did not have anything but my cell phone on me at the time. Yes my mistake. Called the tow company, they said I had to call AAA first. Called AAA. Was told they could not find me in their system. They have been able to find me to mail membership dues since 1992 but couldnt find me when I needed help. Started to feel unsafe where I was and called my husband to come wait for the tow truck. I call AAA when I get home to explain what happened, asked them to log/make a note and they said I could get reimbursed for tow. Mailed in reimbursement, was denied because my name was not on receipt. I called "Bonnie" in reimbursement to explain the story all over again. Basically I need to go to the tow company and have them rewrite the receipt to put my name on it. THis is ridiculous. Customer service does not exist. Companies just want your money and dont want to offer the service they sell.

I am stuck with the charges for the tow even though I pay close to $100 for membership that I have not used.

William of Lexington KY (03/09/09)Stranded in our town with battery too dead to start car. Called our AAA. Clerk said membership too close to expiration to provide service unless we renewed with credit card over phone. Did so. Waited two hours with no service person appearing. Conclusion: AAA extorted $95 from us on promise of service in 15 minutes, then provided no service at all, ever. These people are crooks! I want my money back.At one time, AAA was a legitimate organization. The price was always high, but we did get service more or less as promised. Not any more. Where I come from, extortion is a crime. AAA people aren't auto service providers, they're extortionists. Take them to the cleaners and save back $95 of the damages for me. Thanks.

Dan of West Allis WI (02/17/09)Friend and I were stranded in her sister's car two blocks from my house. She called AAA on her sister's card, and the AAA operator granted the request and sent a tow. Driver from Towing asked her numerous questions about herself, her sister, the AAA membership card, etc. Since I was with her and also have an AAA card, I presented mine and told the driver, We work together. She was giving me a ride home, which is right around the corner, and if there's a problem, why not use my card? Driver stated he could not do that. That I would have to call in another request, and he drove off, at 10:45 p.m. I called AAA immediately, and they then gave me back to the SAME towing service with an estimated time of 12:04 a.m.

My friend, a female, is African-American. I am Caucasian. We both feel this treatment had to do with her race, and the fact she was with a white male. The tow driver was a white male.I tried to contact AAA to talk with someone about this. I could not get past an operator on any approach. I asked to cancel my membership. They said they don't do that until my renewal. In other words, no refunds. I'm STUCK! Better Business Bureau is not interested due to the race issue.

Letter written to AAA:

"I have been a member of AAA for 14 years. I have always been generally pleased with the service your company has provided that is until this year. Twice in a matter of a few weeks, I have received poor customer service. Additionally, the second call resulted in our having to pay over $600 out of our own pockets in order to have our car fixed; that doesn't even include the inconvenience we have had to endure.

A few weeks ago, my car was in need of a tow as it was stuck in snow. When the tow truck driver came, he explained how our tires were crap? (I didn't ask for his opinions on our tires, and he didn't even give them much of a look over). I said, Even if they are snow studded tires? He proceeded to say that yes, they were crap. At this point, he got in the car and for over five minutes, he continuously spun the wheels and moved the steering wheel trying to free the car. I had already tried that thus my call to AAA. Instead of towing me out, he continued to proceed in this fashion moving the steering wheel and spinning the tires (of which I am sure was not good for the tires). At last, he freed the car and told me the problem was getting the traction control to turn off. I was not impressed by this service call, to say the least! Why did he just not tow me out??

However, that was not the end of my displeasure with AAA service calls. On Feb. 2nd, I called AAA for another tow as our car was stuck in the driveway. The time of placing the call was approximately 11:10 PM. The gentleman I talked to said that it would be about 90 minutes before someone came and he/she would call about five minutes before he/she arrived.. I said that was okay. As I waited and it got to be 12:30 AM (now Feb. 3rd), there was still no word from AAA or the tow truck driver. I called and was told that the estimated time of arrival was now 1:30 AM but there was reason as to why. Unhappy, I said okay and figured they would soon be coming to get the car out. I waited and waited. At 1:34 AM, when there was still no word from AAA or the tow truck driver, I called AAA again. This time I was told by the lady who answered that the problem was that five tow truck companies were called and no one would come to tow me out. She asked me if I could hold while she checked on something. I said okay. She come back on the line and said someone would be coming from Warren, PA and would arrive in about 15 minutes.

The tow truck driver called when he was about five minutes out and asked for clarification on directions. With the correct directions, he arrived at a few minutes after 2:00 AM. The gentleman seemed nice, and I thanked him for coming. By 2:00 AM, I was very tired and just thankful to have someone come tow out the car (after waiting nearly three hours). The gentleman proceeded to hook up chains underneath the car. However, he did not put the car in neutral and then lift it (as I have seen AAA do at other times). Instead, he told me, Get in the car, put it in neutral, and I will tow you out. I agreed and did as he said. I got in the car and put it in neutral. Once, the car was pulled out, I heard lots of noise. Because the windows were frosted by the cold, I had no idea what was happening outside.

To make a long story short, the tow truck driver told me he tried to get my attention by honking (which I never heard). He told me I had lost the whole side of my car? My car had hit his tow truck; (now after the fact and after the accident), he said I was supposed to hit the brakes when he towed me out. I said to him I was not a car person and would have no idea that I was supposed to do that unless he had told me that. The left taillight and bumper received the damage. I filed a claim with my insurance company, Progressive, and the costs were over $1300 with us having to pay $500 of that for our deductible.

Additionally, as it is our only car, we were forced to get a rental (not covered by insurance) which cost us $300 up-front on our credit card for a deposit. We will receive a credit of $143.62 (since the cost was $156.38). However, while we wait for the credit to go through we are unable to use that card for the down payment for a much needed washing machine that just went yesterday. All of this was caused by something that was NOT my fault. Not only did we have to pay out over $600, have to tie up our credit card, and be inconvenienced, but now my insurance rates will probably go up even though this was NOT my fault!! I was told to get in the car as instructed by the tow truck driver; now for doing what he said, I am being penalized. I am very, very disappointed by AAA and their service. As I work as a teacher for a school district, I will definitely be not recommending AAA to anyone I know.

It is my desire that you would rectify this situation by reimbursing us at least the money we paid out on the repairs and on the rental car."

Stephen of Lynnfield MA (02/15/09)I broke down on Sat 2/14 and was denied coverage because I had a pick up truck with an 8 foot bed. I was told this was in the AAA hand book and tow service wasn't covered. When I asked where in the hand book it say this I was put on hold and when the AAA employee returned to the call she said it is not written in the handbook but it is AAA policy to not service medium duty vehicles.She also said because I had been towed before they would do it again this one time even though it is against AAA policy to tow pick ups with 8 foot beds. She also said she would send the same tow truck.

If AAA will not cover these vehicles shouldn't they state this in writing before you send them your money? My family and my self also have some suv's and a full size conversion van. If the pick up is not covered should I assume these are not also? Its very unfair of AAA to inform its customers of the un writen policy when they are broken down on the side of a road.

Timothy of North Andover MA (01/17/09)car broke down at 2:30 - called AAA - they said 3:30 - It is now 5:00 pm and no one is here - I have had AAA for 10 years - AAA from Lawrence, MA are useless

Karen of New York NY (01/05/09)I was locked out of my car by security device in car I did not know I had. I was going to walk dog with my little girl, so my purse, phone, and most important, medication, were all locked in as well. I borrowed a cell from a passerby and called AAA... I waited for a half hour for the return call they'd assured me would be in 10 minutes. I called again. Explained again the medical problem and urgency of meds. No AAA and no call.

Ultimately, I called 4 X, and no service. I begged, explained health issues, and still nothing. It was 20 degrees out, and I had a small dog and small child. Finally, after 2 hours, I happened to see a Fire Chief's car drive by, and I ran out and flagged them down. They were terrific, and though they did not have the right equipment, they were able to open car after much effort.

Just as we were bending over, struggling with car, I saw AAA towtruck slow down, see Fire Dpt, and then they proceeded to accelerate, and rush off... Never asking if we'd gotten in car, if we needed help, or if this person with medical needs had gotten help. This took place in Southport/Fairfield Connecticut. I've heard complaints about AAA recently in NYC - downtown - as well. I've always liked AAA, but this was a very unpleasant and frightening (and cold!) experience for me and my family.

Laxmi of Voorhees NJ (12/28/08)I have been holding AAA Plus membership, which has a free towing service for Emergency Road service. For AAA Plus members, towing is free up to 100 miles to the destination of my choice. But the towing service in King of Prussia, PA has denied to tow my car but replaced spare tire and not even bothered to check the air pressure.The tires of my car were just a week old and wanted my car to be taken to the mechanic who replaced the tires and he is about 40-45 miles away from the place of incidence.As the spare tire didn't had sufficient air, had to pull out the car and called a friend who brought a pump. Had to drive slowly on the free way back to the mechanic. The purpose of getting towed as per the feature provided by AAA has not met and had to take leave for that day as I could not attend my duty.

Lindsay of Wichita KS (12/20/08)Let me first state that his service was amazing, and that this was a complete accident. Basically, when we were trying to set my car back on the ground, he tried readjusting his truck, my car wasn't properly tied down, and my car slid forward and bent the hood.I do not know anything further than the bent hood, we haven't had a chance yet to view if their was any internal damage or if the frame was bent at all. I just wanted to make sure this complaint was on file, just in case there was any other damages.

Alexandra of Boston MA (12/02/08)I called AAA on Saturday, November 29 for a tow. The tow (D&D towing) truck came and the driver looked all strung out. He was supposed to tow my vehicle to my destination, however, he forgot what address I had given him and decided not to call and confirm, but to tow my car to their tow lot. When I had called AAA the next morning (Sunday),they said that my car would arrive at the correct destination...it didn't.

On Monday, I called just to check and my car STILL was not at the correct destination. When I called AAA they had no idea where my car was, but would call me as soon as they found it. I said that I was going to call the police if no one knew where it was, the person at AAA said, well feel free to do that mam like it was nothing.

I called AAA AGAIN, and AGAIN they didn't know anything about where it was, so I held on while the person called the tow company and they said that the driver who was supposed to pick up the car got tied up and he was doing it today (Tuesday). Absolutely rediculous!!

Renuka of Rutherford NJ (11/30/08)I am having AAA membership and assume that I get assistance in time. My car battery went down and I made call around 3:30PM to 800 number and after three different person it re-routed to North NJ location. Right now 5:45PM and still waiting. I made three different call to check the status and every time they said, it may take another 15-20 minutes. What a worst service provided by AAA at this time.

Michael of Coconut Creek FL (11/21/08)on 11-06-08 My son Michael who will be 21 soon had his vehicle he just bought towed by AAA. and my said not knowing much about cars told them if they can check for the brakes. he believed was bad along with a wheel alignment because the person he had bought car from told him that that was all that needed to be fixed. mind you that the reason you go to a mechanic is so they can hopefully be honest and up front especially when it comes to tires and a wheel alignment. which they then they told my son and I have a receipt that by the way is not itemized by price I have a copy of it that they will take care of it.

but that he also needs to fix master cylinder thing is that my son could not tell tires are bad because the hood of car covers tires car is one of those low riders but the mechanic can tell which he charged michael $ 400.00 dollars to get the car done. but when we picked up car the alignment was out of control he then catches a flat tire and there is where we noticed how bad the tire was so my question why would they say they gave and charged him for an alignment when tires were so bad?

after they did the job they then turned around and told my son that he needed tires now i take car back and they are all ****** off saying ar is a piece of crap and they can not give an alignment which my son bought better tires that are a whole lot better than the ones falling a part that they claim to have align and charge. now I drop off again so they can do over since everyone knows you can not give a wheel alignment on tires where wire is popping out ..I know get a call from Ethan saying that piece of crap if you want me to do an alignment ur gonna have to get BRAND NEW TIRES???

they had no problem taking his money now all of a sudden the car is a piece of crap and they can no an alignment that they claim to have done when my son took the vevicle to them I feel that becasue my son is young and innocent looking and of course Im a mom that these guys took advantage of us... please Help in this matterthe car wheel had no control and I feel they took my son for his money and should be held responsible becasue they decided to take the jod if it was a piece of crap then they should have said take else where not do whatever and charge him for something they could not provide

Krista of Bethlehem CT (11/06/08)We broke down due to an alternator . We were told our car could be fixed by the close of the next business day. The car was not ready. We were then told our car would be ready by noon or so on Monday. We tried to drive home and we could not get out of the lot due to: a part not beeing reattached properly as well as a part not beeing repaired(as opposed to replaced) properly...(as to allow the car to function)so it could get us home. We were forced to then find our own alternator and put it in ourselves under a droplight and with a backyard mechanic. We have reciepts and the necessary documentation as well as the damaged alternator that we were sent home with.I cannot begin to describe the ramifications of the ordeal here...please contact us as we feel as though we are up against corperate giants who care little for the people while they protect thier bottom line.

James of North Grafton MA (11/04/08)My car stopped in the middle of the road. I could not start it. I called AAA and waited for the full wait time quoted to me. The AAA tow truck driver looked under the hood and released what he called an air pocket from my fuel line. My car started. He left and I was on my way. A mile down the road, the car stopped again. It would not start. I called AAA again asking to get the guy over to me again, but they said they could not do that and I had to initiate a new roadside request...another 45 minutes was quoted. After waiting a little more than 45 minutes, I called to inquire how much longer it would be. I was put on hold for long time and was then told the dispatcher would have to call me back. Approximately 25 minutes later, AAA called me back asking if my car was all wheel drive or not. I asked why and they said they would have to get a flatbed if it was all wheel drive. They didn't ask this the first time I called. I waited for another 30 minutes and was eventually towed down the street to a repair shop. The problem was an electrical issue. The repair did not involve anything to do with the fuel line.Lots of aggravation. My Sunday afternoon was lost. I made a request to one of the people I spoke to to let someone know that I was very dissatisfied and angry. It's been 2 days and I have not heard from AAA yet.

Shannon of Fayetteville NC (10/29/08)25 Sep 08, I called AAA requesting gas delivery service. I was in China Grove, NC at the time. The rep informed me that they couldnt help me because that service was not available in Charlotte. I reminded her that I was not in Charlotte, to which she replied, no service was available in the surround area. She could not give me the mile limit on surrounding area, nor could she provide the names of cities included. Our call was disconnected; i think she hung up on me. I called back, only to speak with another rep. She took my request and called the servincing stations in the area. I was called back 30 minutes later with a negative response.

There wasnt a provider available to do gas delivery. I was 2 minutes from the interstate, 1 exit from a gas station. (I later found out on my own) AAA did offer to tow me but I was outside of the free coverage area. All I wanted was a little gas to get to the gas station. I called the next week to complain about my service. 1 month later, I had to call them back because no one contacted me about my complaint. When I finally talked to the department, I received 2 different versions from a rep and his boss of what I should have done. The bottom line from both people was we did nothing wrong, there is no compensation, and we really dont care that you were stranded. I was never approached with, Sorry this happened. For the money Ive paid to AAA, I deserve at least a sorry. I was stranded in a strange city at night. Although I consider myself a tough and independent female, I dont like taking risky chances. I had to find a ride to purchase a gas can, then purchase gas.

Lila of Fort Lee NJ (10/25/08)I called emergency road service around 2:30 PM from Hertz @ 92 N. state St. / off Rt. 17 No. nr. Century Rd. exit. AAA came around 5:30 PM. (2hrs later) to go to Van Nordstrand Ave. in Englewood (a 7 mile trip). to take my disabled T-Bird to Ford. It was raining lightly, the driver said HUGE traffic delay on Rt. 4 was cause of delay.

So he opted to take back roads.... After traveling over 3/4hr.on a 5-10 minute drive- in a totally out of way direction, I told him he was taking me on a slow boat to China...( I was to pay him $4.50 a mile over 3 miles) He then called his boss, I spoke with him and told him I had a friend following us and that i knew he would agree with me. The boss then instructed the driver not to charge me any overage.Only because I refused to be duped or coned and because I had a witness... they didn't get away with it. I am reporting this incident to AAA as well, as I know they hire outside local tow trucks and they should be alerted to this con......PS- there was absolutely no traffic on Rt.4 from Ford to Fort. Lee.

Barbara of South Burlington VT (09/13/08)I have been a member of Triple A for many years and have hardly used them at all. Two night ago however, I got a flat tire while driving on Interstate 89 in Vermont. It was 6:15 pm and I had my daughter in the car with me. I called AAA right away and was told that because I was on the Interstate, I would be a priority. After waiting for about 45 minutes, I called again to see what was happening. At that time the dispatcher told me that they still had not found anyone to come and service my car.

She said they were still looking. I waited another 30 minutes and was told the same thing! After an hour and a half of being told that they still had not found anyone, I called my husband and he looked up some numbers for me. I called a few places and found a station that sent someone to change my flat. When I called AAA back to say I found someone myself and to give them the number so they could authorize the payment, the dispatcher informed me that they already had that number. I asked why then didn't they call it, and was told the station was too far away. The station was 15 miles from where I was stranded! By the time the man got there, it was about 8:30 and it was very dark. The flat was on the side of the car facing the highway. I feel like AAA was completely irresponsible in not dealing with the situation right away. They not only inconvenienced me but placed my daughter and I, as well as the man who eventually changed my tire on the interstate in the dark, in danger! I am very disappointed in their service and in their attitude!We were inconvenienced and my daughter was very scared. Every time a big truck or a semi went by, our toyota shook It was just all so unnecessary.

Linda of Springfield VA (07/29/08)My son broke down at 1:00 a.m. and called them with his location. They said it would be about 45 minutes to 1 hour for a tow truck to come out. HE FINALLY GOT HELP AT 4:30 a.m. I called them at 3:08 and they explained that they had somehow typed in the wrong location for him so each time a tow truck was sent to a wrong location and it would take another hour to get another tow truck. This happened THREE TIMES! Finally a state trooper came by and he called and got him help in no time. My son was standing behind a barrier on the roadside on I-40 between Raleigh and Greensboro NC from 1:00 A.M. to 4:30 A.M. waiting for roadside assistance from AAA.

Deanna of Stevens Point WI (07/16/08)My friend was taken to jail and the cops gave me his car, which wasn't working to be towed. I called in at 9pm and was told I would have to wait and hour. At 10:30 pm I was told I would have to wait until 1:40 am. I was starving and needed to get something to eat, so they said I could get a unmanned tow because I was a premiere member. I didn't get a call from the tow truck until 2am- 6 hours later! By this time I had contacted the friend's parents and they said it could be towed to their house. So I asked the driver to take it to their address, which they declined, saying that that particular vehicle could not be towed twice. Because it was an unmanned tow they told me to lock the key in the car. They then left with the key locked inside the car and didn't give me an invoice.

Now I have to call them back to get the vehicle unlocked. I feel that I was treated really poorly. Despite it being an unmanned tow, and not on their list of priorities, I still had things to do like go to bed. I also think it's terrible that I cannot get it towed to his parent house on my membership that I pay for, or that it should be fully made clear of at the time of the tow, otherwise I would've just had it taken there.Economic damage is I have the AAA membership to have 8 free tows a year. I pay for this, but [they] decide what and how I can tow. I am physically disabled, I physically was in pain and couldn't stay waiting for the tow truck as well as I had been hungry and was feeling sick to my stomach. I also spent 6 hours to be frustrated, angered, treated [poorly]by customer service, ignored and exhausted by the whole pointless ordeal.

Cynthia of Wheatland WY (07/16/08)Our family (2 parents, 2 college students) has been AAA members since 2003. We particularly wanted membership for our out of state children while they traveled to and from home during their college years. At 0200 on July 15, 2008, our son was traveling north of Oklahoma City and experienced a flat tire. This was on a dark, rural road. He only had a temporary donut tire available in the pitch dark, didn't want to damage the car, and used his membership card to ask for help.

Elizabeth answered the AAA number and arranged to have an area service company (A+ Towing?) respond. My son was attempting to get the equipment out of the car, etc and waited over an hour (that's fine; that's not the complaint.) The service contracted by AAA person stepped out of his truck and said, I didn't know you just had a flat tire and turned to leave. My son requested that he at least use his truck lights to shine on the tire area and the man left. My son felt this man's speech was slurred and he behaved irrationally.

We have contacted AAA services (very difficult to find someone to discuss this issue with!) with absolutely no interest on their part. My son was in jeopardy, received no assistance, and we feel that our only recourse is to simply cancel our membership. AAA does not live up to their promise...Tire Service--Should you experience a blowout or a flat tire, your inflated, serviceable spare will be installed on your vehicle. Actual repair of the tire is not included. Installation/removal of snow tires or chains is not provided except as required to replace a flat tire. If no inflated spare is available, the vehicle will be towed in accordance with the towing provision. This is from the membership agreement and web site.

Kristen of Harrisburg PA (06/09/08)I am a valid aaa member and was on my way home from NY when I needed to get gas only to realize I had forgotten my driver license and credit cards. All that I had was my checks, which included the PADL # on it, my work id with a picture, and my car registration with my address. I went to 3 gas stations in the Scranton area and no one would accept my check. I had my husband contact the local Harrisburg AAA office and they indicated that the Wilkes-Barre AAA could assist me.

I did not have my AAA card, but Hbg would verify it with the WB AAA. I went into the AAA in WB and spoke with Michelle who said that without my PADL and my AAA card she could do nothing for me. I asked her if she would contact the Hbg store to verifify my information. She said that the Hbg store did not could not produce my padl. Even though I had my dl number on my checks, no good. My husband called the WB store and said that if he faxed my info there she would accept it. In the meantime, Laura from the hbg store called me back and said that she told my husband that the mgr at WB has the final say. These were her words and I quote: Worse case scenerio, he will have to drive there and give you money. It's not like your going to die there. I could not believe she said that to me. AAA's motto is AAA, Use it for all it's worth. Well, to me today it was worth [expletive]. I had terrible service from both offices. Harrisburg and especially Wilkes-Barre PA.I was extremely upset to the point of tears, I did not get home that evening until 7 pm. 6/09/08

Deysi of Hialeah FL (05/30/08)On May 27 my car just would not turn on. I called AAA they came over in the dark without a flashlight etc, not prepared. They gave me a jumper and my car started. after 10minutes it stopped. I kept cranking it till it started again, i drove it slowly till i got home to my driveway. once at my driveway it died before i even turned it off. I called AAA again, before they came we tried to put in my ex husbands battery, the car still did not turn on. The new AAA guy showed up, he told me i had no guarantee on my AAA battery, and he offered me a batter for $120 dollars. we said no thanks and we then bought another new battery. still car did not turn on.

so I called AAA again and they towed it to a car shop called R & T Systems in East Hialeah. They told me it was the car's computer. so I called Toyota and they told me my car computer was still under warranty, so I towed the car to Headquarter Toyota. At Headquarter Toyota they told me that AAA had inverted the wired and done the battery jump incorrectly. I would have not known this. A manager from Toyota told me this, and that I forfitted my warranty. He then told me to call AAA and see if they would pay for it. He charged me $1,005 for the new car computer. AAA denied the claim stating there were too many attempts with putting in a new battery does not made sense. They are a multi millionair company, i am a simple mother of one trying to make it on a secretary's salary, please help.Resolution Sought: pay for my car expenses $1,005.00 new car computer Date Problem Started: 05/27/2008 Date of Transaction: 05/27/2008

After blowing a tire in a bad part of Manchester, NH, I called AAA at approximately 5:00 pm and was given the reference # of 2026 for my phone call and told someone would be there within the hour. At approximately 5:30, I was called and informed that the truck was running late and someone would be there within 45 minutes. At 6:27, I called to obtain a status as I had not heard from anyone and told that it would be another half an hour. I explained that I was a female, alone in a bad part of Manchester and had already been approached by several shady individuals asking if I needed help. I explained that I was nervous and wanted somebody there ASAP.

They told me that someone would be along after they unlocked a car door 1 town away. I asked why they only had 1 truck in Manchester that could help people, and they replied ma'am, we are extremely backed up and its hard to control the trucks in the big city. For the life of me, I cannot understand why I would not have been someone of a priority as I was stranded on the side of the road. My father arrived shortly after this point, and although he did not have a jack, he assisted me in getting the donut out from under my vehicle. Someone arrived at 7, and thankfully my father was there becuase this AAA employee made the comment, I wouldn't have helped your daughter if she wasn't so pretty. It appeared to have been a joke, but after being stranded and scared for 2 hours, it wasn't at all funny. In fact, it was very creepy. I've had AAA for 8 years and never have been had this horrible service. It makes me wonder WHY I have it, and I will seriously question whether or not to renew my membership.

We have been members for years, and I finally use my card.... They would not let me. Even if I did not pay, which I show payment I did, I believe they should have in good faith serviced me, and advised me this would be the last time until I proved that I made a payment. Stuck on the side of the road, scared, rainy.... What a memory AAA left in my head.

My gas gage stopped working and I ran out of gas on an interstate in a rural part of the state at around 9pm. The temperature outside was around -2F. I contact Triple A and they told me a tow truck would arrive within the hour. After an hour and a half I called Triple A to find the status of the truck. I told the employee that I was very cold and did not feel particularly safe staying on the shoulder of an interstate in the dark. She told me to keep my blinkers on. She also said that the truck will be there anywhere from now to a half hour from now.

Mild hypothermia from the below freezing temperatures. Had to take a day off work but otherwise ok.

On 1/27/08 at around 9AM I had car trouble on 81 South in Binghamton NY. I called AAA and they send a tow truck that dropped me off at a service station that was closed. I told the tow-truck driver that the service station was closed and I could not get help. His response was that there was nothing open on Sundays in the area and drove off. I was stranded for several hours when I called back AAA to no avail because I was just transferred back and forth. I ended up paying a tow-company $378.00 and my car is still not repaired because I had to leave it at a garage.

I had to pay a tow truck $378 to tow my truck home and it is parked in my garage.

The membership cost $120.00 The tow truck-jumpstart cost $150.00.

I had a serpentine belt problem in my Dodge, was stranded on the road with smoke coming out of the engine, and power steering gone. I have the basic AAA service which provides 3 miles towing and extra charge for additional miles. I called them for the towing service to a nearby mechanic. They told me the estimated time of arrival was 2 hours.

Two hours? The agent told me the most she can do is flag it so that someone can hopefully arrive earlier than the ETA. I called them after an hour again as no one had called. Again, I was told the ETA is 2 hours so what am I calling about. Come on, it didn't use to be like this AAA. They used to give you an ETA but come much sooner than the estimate. After waiting 15 more minutes, I just called a local towing service. They came in 5 minutes. AAA is getting worse day by day. I don't think I'll be renewing. I'm out $50 for having my van towed.

I wait and I wait and I wait, there is no truck so I call AAA back and get a female snob on the telephone telling me I have to wait.

Told her men kept coming up to my car door that I was in a really bad neighborhood and needed help! NO RESPONSE. I told her that a call was placed at 6:30PM and it was now 2 hours later. 3 1/2 hours later a tow truck came, the driver was mad telling me that there was no excuse why I had to wait 3 1/2 hours.

At 3:10PM I called AAA to followup on the tow truck. I was told he was 5 minutes away. When the truck arrived at 3:30, it was a sling type tow truck, not a flatbed. The tow truck driver wanted to start the car, I explained to him that it was disabled because of the nature of the breakdown (the pulley on the power steering pump was clearly cracked and starting the car will cause the belt to break and possibly shattering the pulley causing more damage to the engine).

After waiting until 6PM and making several calls to AAA to get a supervisor in the meantime, I was told there was no towing out of Manhattan because the president was in town. Why wasn't I told this information earlier?

Amy of Brewster MA (03/14/07)

In early August (2006), I phoned AAA for assistance because I accidentally drained my car battery when cleaning it. They sent a tow truck to jump start my vehicle. The truck arrived, and blew out the electrical system of my car. As a result, AAA and Nickerson Towing Co. became engaged in a battle over who should pay the damages, and I was left without a vehicle for close to a month.

I also paid $65 for a cab from Hyannis to Brewster when I returned the rental car, and $25 for a bus ticket to Providence. This does not take into consideration all the inconveniences of not having my vehicle when I needed it, or all the time wasted trying to get AAA to follow through on the services that they claim to provide.

If I give AAA my phone number, why didn't they CALL me when the service man said I wasn't there? What's the point of taking my phone number?

My coworker and carpool buddy came out to find his car dead. He was a member of AAA and called roadside assistance. They said a tow truck would be there in 10 minutes. We waited 45 minutes and called AAA again for status. They said they had taken care of the situation. After 4 hours, a private citizen provided a ride home and the car was left on the roadside. It has been over 5 hours and still no response.

My life was placed in danger. Had I not stopped, my wheel could have come off causing all kinds of physical damage to myself and others! My daughter was left alone at daycare until 8:30p, and Pep Boys automotive center stated a part of my wheel was damaged along with missing screw.

I am not concerned with the time it took. What if I weren't with my wife and what if she was stranded in the middle on nowhere after dark? She would be an easy target for every nut that passed by.