AAA Reviews

I had a great experience with AAA. When I called, I was told it would likely take about 45 minutes for assistance to arrive, but the technician was there in less than 10 minutes! I needed help removing my grandchild’s car seat so I could pick up a large item I had purchased on Marketplace. The technician was patient, friendly, and took the time to make sure the seat was removed properly. He was able to get it undone when I couldn’t, and his help saved me a lot of frustration. I really appreciated the quick response time and excellent customer service. Thank you, AAA, for coming to the rescue once again.

I had an issue where a battery died before the warranty came up on the first battery I purchased with AAA. The tech came out and said the battery doesn’t say failed but it’s obviously not moving while we are charging so there’s definitely something wrong. I then said it should be under warranty. He said it wasn’t so I just purchased a new one and talked the Supervisor Ash. He was amazing. He listened to everything I had to say. He then told me to give him some time which I did. He then called me back in a few days. He said that he was going to refund me. Now did he have to, NO but what he did was true customer service. Everyone is so quick to say no but not willing to listen. Thank you Ash for making me feel special with AAA. Because of him I will not be taking my services elsewhere.

I am fully satisfied with Caleb, trying to start my car and then getting it towed as quick as possible. He did a fabulous job. It was reliable and kind…. The car wouldn’t start when he got there. He was able to get it started, but it didn’t stay running so just as I thought we were going to need a tow… He was highly professional and kind… Super grateful for his expertise. I would highly recommend AAA as it is done me right every time… It was only 30 minutes from our place and was able to get right on it and get it towed directly in in a good timely manner.

Our tow truck driver was professional and very friendly. After realizing my car wouldn’t start, I was very stressed and triple A was there to get me out of a pickle. Our driver called with an update that he was close by and no need to worry. Matt quickly and efficiently got the car on the tow and I was able to go about my day. Matt, I give you a big shout out !!! Thank you. (Port st. Lucie, FL)

My name is Phyllis and I had a flat tire yesterday 3-12-26 on my Highlander while on Wadsworth Pkwy. in Broomfield, CO around 5:00 in the evening! I was greatly helped by your AAA serviceman, Fidel!! After revising the poor directions which I initially gave regarding my location, Fidel “found me” in a very timely manner, and successfully changed my flat tire! Fidel was VERY patient and pleasant with me, and calmly put me at ease while taking charge of the situation, and he successfully and safely got me back on my way home!! I very highly commend Fidel as a wonderful, knowledgeable, and extraordinarily nice person!!! I am so very grateful for his enormous help to me in my time of great need!! Many thanks to you, Fidel… I am eternally grateful for your help, and send great blessings to you!!!

AAA has become one of the worst companies in America now with terrible service providers in the field for tows. They are hours late and then have attitudes when they show up. I was a customer off and on for 30 years and I will never ever be back. TERRIBLE COMPANY now.

Paid AAA membership for several years. They could not come through when I needed them. I needed a tow and I waited 2 days for them to dispatch a tow truck. Terrible customer service. I called to cancel my membership since they did not provide the service that I have been paying for and I was told no refunds on memberships. I will not be renewing and I don't recommend AAA to anybody!!

AAA Sucks!!! Their phone system sucks!!!! When you do get someone, it's from another country with a heavy accent. This is the 2nd year that they quoted me a price from regular renewal but when I go to pay is much higher.

I received great AAA service today! My roadside assistance person, Dylan, was professional, courteous, and efficient. (I would have tipped him generously, but unfortunately, I had no cash with me.) I also received great service today from Beth, Connie and Kyle.

AAA used to be a good company. I purchased protection for my son and his new family. AAA left my son, his wife and a 6 month old baby stranded in Minnesota on the side of the highway because they do not offer jump starts there. Excuse me, what? When I asked to cancel my plan, they did not. They drew $ out of my account without notice. Overdrafting me. Now they refuse to just refund the initial payment, not the cost (32$ a day) I have incurred. Initially they said a refund would be 7 to 10 days. I call back when it does not come back. Oh that person was wrong. It's 15 business days. I'm angry, I even called for him. They are turning into a shady rip off.