CONSUMER NEWS    RECALLS    COMPLAINT FORM    SCAM ALERTS  


Complain about a product or service

Small Claims Guide | Class Actions | Lemon Law | FAQ | Resources | Newsletters | Spanish
Automotive    Education    Electronics    Family    Finance    Health    Homeowners    Shopping    Travel   
AUTOMOTIVE   Dealers |  Manufacturers |  Service |  Warranties |  Lemon Laws |  Recalls |  Tires |  Transporters |  Racing

AAA - Membership Issues




Advertisement




Cheap Car Insurance
Insurance companies on TV can’t compete with our multi-quote system.
Click here for your quote!

AAA
Roadside Service
Membership Issues
Extended Warranty

Elizabeth of Carpentersville IL (11/18/03):
Via the Internet I made a purchase of the AAA's Cash Passport Card. What I was sent, however, was a gift card. The Passport Card has access to ATM's, that's what I bought the card for, as a safer alternative to carrying cash. The Gift Card though, has no access to ATM's, and so is worthless to me for what I intended to use it for. The cards arrived on a Tuesday morning at 10 A.M. Seeing the mistake soon after opening the FedEx package, I called the number that was given on the receipt for the Passport Card purchase.

The agent I spoke to said that the supervisor had to be contacted, but had just stepped out, but that she would call me right back. Nobody called. Three hours later I called again, and was given the same story, and nobody ever called.

I lost $1,508.95 total on the purchase. $1,500 for the card, $8.95 for activation and shipping (the card has not been activated), and $53 for the cost of a AAA Motor Club Membership, so that I could purchase the card on line.

Kate of Orlando FL (11/1/04):
The following is a copy of a letter sent to AAA Auto Club South on November 1, 2004: I have been trying for almost 6 months to straighten out the errors that have been made to my AAA membership. I have been a Plus member since 1997 and should have received a renewal notice for 2004-2005 somewhere around April or May. I finally received an envelope in the mail offering me a membership for $60. I thought it was the renewal notice for the membership I always had and read somewhere on it that it said discounted so I didn’t think anything of the lower than normal fee.

I sent in $60 via credit card (copy invoice enclosed) and later received a new membership card and tossed the old one. Then I started receiving offers to upgrade to the Plus membership and knew something was wrong. I emailed (copies enclosed) and found that not only was this membership only the basic but that they had no record of my Plus membership in your computers. Granted, I had moved but I sent a change of address form in January 2004 but even if the address was wrong, I don’t understand why it couldn’t have been found under anything else. Not under my name, phone number, DL number, vehicle identification number, nothing and was told the upgrade to Plus would be another $30. I felt this was wrong, I had been a member for years and here I was told I had to pay $90 for a $76 membership. But I wanted the Plus membership so I sent another $30 via credit card (copy invoice enclosed).

Finally I found my old member number. I emailed again and was told that yes I was there but I was listed under Kathleen, not Kate, that’s why they couldn’t find me. (I’m a little peeved at this, obviously they didn’t try very hard to find me!) She said she would refund my $14 within two weeks and send a new card with my original membership number. That was June 26th. By September I still had not received the card or the refund. But I did receive a bill for $46 with my old account number on it. At this point I had sent you $90 and still only had a basic membership and a bill for $46 more.

I called on the 24th and spoke to Joanne. She said yes, the old membership was still valid, I had paid too much, I was owed $14 and she would credit my account and send a new card with the original number, and that the new number was erased. It is now the end of October and I still have not received either the membership card or the refund to my credit card. And, to top it all off, on Thursday, October 28th I received another invoice for $46. I called again on October 29th around 2:30 pm and pressed 0 for the operator to get out of your voice mail and it rang and rang but no one ever answered the phone. I am now done with phoning and emailing and talking to people who can’t follow up and do what they’ve said they’d do.

I’ve paid you $90 and I don’t know if I have a Plus membership or a basic membership or any membership at all. According to the invoices you’ve sent me and what I’ve already paid I’m supposed to pay $182 for a $76 membership (60+30+46+46=$182) which I don’t know is even valid. What will happen if my car breaks down and I call for service? Would you even respond? I don’t know what else to do? This was not that difficult a situation to straighten out and yet here we are into November already. When it comes due again, which number is valid? What dates are valid? Please tell me what else I’m supposed to do to straighten this out?

Report Your Experience
If you've had a bad experience -- or a good one -- with a consumer product or service, we'd like to hear about it. All complaints are reviewed by class action attorneys and are considered for publication on our site. Knowledge is power! Help spread the word. File your consumer report now.


Consumer News

July 6 2008

Print, mail, etc.


Recent Recalls & Safety Alerts


FREE CONSUMER NEWSLETTERS

The Daily Consumer
Afternoons M-F

Sign up now!


Consumer News & Alerts
Every Sunday

Sign up now!


Knowledge is free.
Knowledge is power.



Back to the top | Automotive

Advertisement


Home | Rogues Gallery | Good Guys | Complaint Form | News | Recalls | Search | Site Map | FAQ |
Consumer Resources | Small Claims Guide | Lemon Law | Newsletter | Contact Us
Advertise With Us | Testimonials | Newsroom | RSS Feeds | Video | Job Postings


Terms of Use Your use of this site constitutes acceptance of the Terms of Use

Advertisements on this site are placed and controlled by outside advertising networks. ConsumerAffairs.com does not evaluate or endorse the products and services advertised. See the FAQ for more information.

Company Response Welcome If complaints about your company appear on our site, we welcome your response. Please see the Response Form for more information.

For more information, see the FAQ and privacy policy. The information on this Web site is general in nature and is not intended as a substitute for competent legal advice.  ConsumerAffairs.com Inc. makes no representation as to the accuracy of the information herein provided and assumes no liability for any damages or loss arising from the use thereof. 

Copyright © 2003-2008 ConsumerAffairs.com Inc.  All Rights Reserved.