AAA - Membership Issues

I received a bill saying that my daughter had used too many service calls or had received more than one premier tow or had used an invalid card and I owed $200. Nothing else--no specifics. However, my daughter has not had a car since 8/2011, and after that date I called AAA because my husband's car broke down and was assured that the 200-mile tow was still available (our daughter was in college and I wanted to check) and that my daughter had used the service a total of 2 times that year. I've sent them a letter (they told me to call my "local" office--tried, didn't work). In 20 plus years as an attorney, I have never seen a bigger scam. What am I being billed for and where did they get the $200?

In regards to a phone call to AAA, about whether I could get any special discount, because of the incentive to new customers. I was given information, actually accused, of having a daughter on my plan that shouldn't be there (diverting attention to what I really called about). I was told that she was over the age requirement of 25, and if she calls in for a service, that the service would be provided, but I would be informed in writing that she is too old, and then told, her membership was cancelled when the new year came around. I emailed AAA, and asked for them to provide documentation where this rule exists, as it is not in my information, or in the website.

The response they gave was, "you are correct, in that the membership handbook does not spell out the rules of eligibility, where the age of associate members is concerned. This is, however, a rule that must be enforced, and I apologize if you were not aware of it. I will quote the rule to you, as it appears in our training manuals and job aids; unmarried dependents must be under the age of 25, and over the age 17, and reside in the same household as the primary member, or are full time students. Again, I apologize for our failure to provide this information in our handbook.

As the agent you spoke with stated, by your 26 year old daughter being carried as an associate, you are taking advantage of a discount that you are not eligible for. Therefore, the membership for Betty will be cancelled at renewal on 3/15/2012, making the new amount due for the remaining members of the household $127.00. Should she wish to continue membership, she has the option of purchasing her own separate primary membership at that time".

I was accused of taking advantage of a rule I had no way of knowing about (again diverting attention to the reason I emailed). My response was, "how am I taking advantage of a rule I am not aware of? That's a pretty bold accusation. Also, my daughter Betty, who is 26, is a full time graduate student, so she should be eligible to be on my plan, per the rules you state to me. I can easily send you proof she is a full time student. I'm not sure how it saves me, a member of 10 years, money on my membership, when someone gets in cheaper than me.

Oh, I understand how it spreads out the cost, but you also gain new members that spend more money with you as well. I bet my membership goes up in price next year, despite this incentive to new members. Oh yes, but not as much as it would have, if they didn't have the new members. I get it. My daughter Mary also will be going back to school to get her Masters degree this fall. I can also provide documentation of proof to that as well".

In short, it all started with AAA giving my daughter a bad company to deal with, when her keys were locked in. The guy took over 3 hours to get there, as they waited in the rain for him, then charged me $946 to make a key. I was not happy about the business they gave my daughter to work with, and then have the nerve to tell me I could apply to get $50 back, because my membership allows that.

They didn't even get it. $50? How about you giving us such an unscrupulous person to work with at 1 AM? I am now working with a guy that can email me his response, but if I have further things to discuss, to call him! I bet he answers the phone! This is a typical big business that cares little about the customers, only about the bottom line. Up to last summer, I had no complaint about my service, because it fell within their guidelines spelled out for a customer to see. How am I supposed to follow rules, I know nothing about?

I have been an AAA member for almost 15 years. I began my policy in the state of California. In May 2011 I moved to Washington State. My insurance was paid up to November of 2011. In November I went to the West Seattle Branch to renew my policy. At that time I was renting a room. My representative was Debe B. During our initial visit, I could tell that she was a little agitated and was not as friendly; but being new to the state I figured it was nothing. She acted like she did not know the computer system very well and I didn't pay much attention to it. Her dog kept jumping up and down and finally she had to hold him in her lap and it seemed to be quite a distraction for her, and causing my allergies to flare. Regardless, my policy became effective 11/6/11.

In January of 2012 I moved to an apartment complex in the same city so I emailed Ms. B. to let her know that I needed to make an address change and add renter's insurance since that was the policy for the apartment complex. I emailed her on January 2nd; she contacted me the next day requesting information which I responded that same day. I did not hear back from her. On the 4th I emailed her again and she told me she was having "technical difficulties" and needed more time. I told her that Kemper (the company I use through AAA) will deduct for the current policy on the 6th; therefore, it was a time sensitive issue. She advised me the only way to prevent them from taking money from my account was to come in and sign a new policy including renter's insurance.

I went in at 4:30 pm and waited a bit. When I sat down with Ms. B., she was extremely rude and agitated with me. She told me that had I initially added the renter's insurance, she would not have had to write a new policy. I explained to her that when the initial policy was written I was renting a room. Now I live in an apartment complex where having renter's insurance is mandatory. She was very upset and started to type extremely hard, making it clear that she was frustrated. She then said in a very rude manner "I need a voided check," in which case I pointed out to her that the check was right in front of her. After the very unpleasant visit, the conversation ended with a clear understanding that my old policy would be cancelled that day (the 4th) and the new policy would be effective that day as well; and, therefore, the amount of $156 was supposed to be taken by the end of the business day on the 4th and the old policy cancelled.

I noticed on the 5th the $156 was not taken out my account. On the 6th I noticed that $142 was taken out from my account which was for the old policy. I emailed Ms. B. right away and this is what she emailed me the same day:

"Kay, After further discussion with Kemper over your account draft today of $142, we have been informed they are sending out refund of $149.49 on Jan. 12th, at the latest; they must wait 3 days for the draft from today to clear. I apologize. There is nothing further we can do about that draft. We attempted to have this not occur, and it was too late for the electronic to be stopped."

I told her I no longer wanted her to touch my policy as I was going to call corporate to have them figure this out because I now had no insurance and she never even mentioned my new policy being effective, which at this point, I later found out was not in effect. And this was the disturbing response I got from Ms. B., leading me to believe that she intentionally messed up my insurance based on racial and religion discrimination:

"Kay, To reiterate on the cancellation, we did request the cancellation on the 4th. It was processed on the 4th and requested stop pay on the 4th when you came in. Originally I was informed by our CSU that Kemper was only going to refund you $6.66 until I advised according to you that they drafted another $142 today. The CSU (AAAs corporate customer service) contacted Kemper again to verify this and asked why the draft occurred when the request to cancel was made 2 days ago. They indicated they needed more time to cancel today's draft and cancelling it would not have made that occur. Kemper is the company that did the draft and did not cancel the draft on the 4th. It is not in my ability to access their database accounting department to complete this."

Again, no reference to my new policy ever taking effect. I am of Fijian decent. Ms. B. is blonde hair, blue eyed, and the number 666 to me is very disturbing, especially since I wear a chain with a cross on it, signifying I am a Christian. Not only do the numbers not add up to $142, but why 666? And in return offer me $149.49 which is not even the amount I use to pay which was $142. It was not until January 9th at 5 pm PST that I noticed the amount for my new policy was taken out of my account which brought my account to a negative balance plus $70 of overdraft fees. I received a check from Kemper for $149 when I was out of town. When I returned to the States from Canada, I went to Bank of America explained the situation and they were kind enough to remove the overdraft fees.

I am mortified and beyond anger! If my policy is even in effect, it means that I went 5 days without insurance and I have never gone a day without insurance in my life. I emailed my landlord on the 4th with the new policy only to find out that it didn't go through. I have all correspondence between her and me and I would very much like to be contacted by an attorney.

Thank you.

My name and license number was involved in the accident falsely. I was shopping for auto insurance and I came to know that AAA involved me in some false violation. I have police report to prove and have faxed to processing department through AAA agency in Madison Heights, MI about 4 weeks ago but did not hear back. My auto insurance rate went high even though I had nothing to do with that violation. Will AAA compensate me with all the consequences I am suffering with?

After 18 years, they ** me. One claim and they cancel you. I was without insurance for two months after they cashed my check for homeowners insurance. Agent did not call or help at all. Stay away. I switched AARP policies with better coverage and saved $500-plus.

On December 14, 2011, I became stuck in a lawn. I grabbed my AAA card and called for assistance. I have been a member since 2009. To begin with, they could not "locate" my membership and began transferring me to several other people. I realized that my membership had been cancelled on November 11, 2011. I had been ill and in the hospital since October--and was having surgery on November 4. I explained that my subscription had expired and promised to renew the following day upon getting paid (direct deposit).

One young man stated that his supervisor could approve a "complimentary call" or a "courtesy call" and the supervisor did. After transferring me to "my club," a rude woman retrieved my call. I explained my circumstances--that I was 245 miles away from home, and because I was just returning to work, I had no money but I had been a member since 2009.

I was getting paid the next day and could renew. Then, a supervisor had approved a courtesy call. The woman said, "We don't do that so I guess you're out of luck." I was out of town with no money and had been a member for three years! I will not be renewing my membership. There was a 14 day lapse. If this is how they treat loyal customers, they don't need my loyalty. A tow service in Niagara was nice enough to come pull me out that night and charge me half the tow the following day and another half in two weeks when I get paid again.

This is more of an issue that has been happening since 11/2010. Though my rep has always been polite, she has always seemed to have issues with my address. Previously, when we started my plan, she kept sending it to the wrong address. I guess she misheard me over the phone, either way, we finally got it settled and I had everything set up. In February, I moved out of my apartment and into my current address **. I called Mary in February informing her of my address change. She updated it and I received my new policy information in October at the correct address.

I knew my membership for AAA would be coming in November but I never heard anything. I thought this was odd since I knew it was expiring but I waited for it in the mail. Then the person who moved in to the apartment after me called in annoyed, informing me that she had been receiving my mail. But since I had told her my address had been updated, she figured it was a mistake and sent it back as return to sender, who no longer lives here. I called Mary the next day, left a message explaining my mail was somehow still going to my old apartment address and my new permanent address, so to please update and forward it to me since I wasn't getting anything related to AAA membership. She called me back apologizing, said she would update it and forward the mail correctly. This was two weeks ago.

I've since waited again for membership to come in the mail so I could renew and it's never come. I called AAA today to the membership department, explained the situation and they said they would reissue but since I had failed to mail in a timely manner, my coverage would be lapsed and I would not have coverage until I made payment, and if I didn't make payment by January 1, it would be termed. Now what's unfair about this situation is that I updated my address as I was supposed to back in March. Yet your company made the mistake of updating it incorrectly and I don't have coverage. I will be more than happy to pay for the membership and mail it back the day it comes in but I feel that it is very unfair that I am penalized for your reps mistake.

If I am in an accident, I now have to pay for the tow and that's not fair because she made a mistake, I did my job. I explained all this to the rep that I spoke to today, she did not seem to care. It was not her problem, my coverage would still be lapsed. I understand mistakes happen, but I should not be at fault for this.

I went in to get a quote for car insurance in the Upland, CA office. Daniel, the agent was having problems with the computer and told me that he would stop by my house that evening and give me my final quote and take pictures of my house and have me sign the paperwork. He never made it to my house and didn't call but he did charge my credit card anyway without any authorization or signature from me.

My debit card was charged twice for my membership and they would not refund me my money! I've called several times and they said that they will give me a refund but it has been 9 days without anything.

My husband is on his Army duty for 2 weeks in California and I told AAA that he needs the money for gas and food. My checks are going to bounce if I don't get my refund and they keep telling me that they will refund me but until now I haven't seen a single cent put back into my bank account.

I went to AAA in Lakeland, Fl to get tickets to animal kingdom, magic kingdom and universal studios for my family. I was referred to speak with Cathy. I told her, I was in need of 3 child tickets all under 9 yrs of age to animal kingdom and magic kingdom over 2 days. I needed 2 adult tickets for the same as well as one day in universal. This was stated 3 times total while Cathy was putting the info into her computer. Cathy said yes, ok. She then said it would be cheaper to do a 3 day pass for the adults. I asked her if it would be the same price at the gates as it would be here at AAA, she replied yes. We can take the tickets to the gates with animal and magic kingdom but universal we would have to have them exchange them for a paper one due to they have a different scanning process.

The tickets were paid for as well as two other adults that were with us who received the same tickets. We all spent our first two days at animal and magic kingdom. The lady at magic kingdom told me I should have bought the tickets from her. It would have been $9.00 cheaper for the kids under 9 yrs old due to AAA sold me all individual passes. The 3rd day, we went to universal and were denied entry due to the card was not right. I told them Cathy from AAA said they would exchange them for a paper card. She sent me to guest services, they told me they are not part of Disney and I need to take that up with AAA.. We had to buy more tickets. The next day (Monday), I went back to AAA, talked to Cathy.

She said she does not remember me saying the 3 different parks and cannot give a refund due to I already used the other 2 park days. I educated her on the order that the park passes were put in and that I repeated the parks 3 times to her with witnesses there to confirm and the universal brochure right in front of her. She then went to her manager Peggy **, who told me AAA does not give refunds on already activated passes. I explained the problem again and she said Cathy has been there a long time and she would not make a mistake. I told her we were leaving at 2:30 to go back to Maine today and something needs to be done. She said, I could still use the pass today. Really? We fly out in 4 hours. How is that going to work? I asked her what she is willing to do. She replied there's nothing she can do. AAA does not refund money on tickets.

When I first moved to Torrance, I had to get my own AAA membership off my mom's. AAA took a payment from me, then I guess they forgot to tell me I owed a previous payment. So they kept sending me my membership cards. But when I went in a few months later they said, "Oh, oops, you don't have a membership - you didn't pay the initial fee". Ok, fine...so I paid it and got it renewed.

After that, they kept messing up with my membership. But the more upsetting issue happened after I moved out of Torrance, and back in with my mom in LA.

I had to close my bank account (which was automatically deducting my monthly payments), and I drove right over to AAA and told them to change my bank info. I signed some papers and handed them a voided check. (I found out later they had no record of my visit that day except for the physical check I left for a payment. ) I started getting calls a month or so later saying my insurance was canceled. So I made a payment over the phone and the lady said that she'd deduct the monthly payments from that account.

Obviously not. They canceled me yet again. I walked into the branch and demanded to speak to the branch manager. This was last month, September. She straightened it all out as best as she could, she couldn't find any record of my initial visit except for the payment I left. I told her I wanted automatic deduction so I don't have to worry about this every month. We talked about my remaining balance and whatever amount I owed. She and I came up with 310.00 so I could lower my monthly payments. I agreed! I just got paid, so I was more than happy to give them whatever I could so I'd be insured. I made a check for that and gave her yet another voided check and signed the documents for the automatic deduction again.

On 10/25/2011, Bank Of America emailed me with a overdraft notice saying I was over drawn $452.05. I went to Bank Of America on the 26th during lunch (and after they cleared my savings to cover this over draft, which wasn't enough because as of right now 7:32AM 10/27 I am negative $13.00) and asked what happened. I know I had money! I found out that AAA withdrew $940.20! I got the print out of my statement and went to AAA again. I spoke with the branch manager and demanded an explanation. She called the finance team and I over heard her saying, "Oh, you guys caught that and sent a check to her for $333 today? " They had no explanation as to why they took all my money, but over 24 hrs after taking it, they "caught" it. My total to AAA is a little over 600.00, with 7 more payments left. So the total amount was bewildering to the branch manager and me. After some emails back and forth with the branch manager, they decided to deposit $850.20 into my account. According to the email from the branch manager, I should "cross my fingers" that I get the money on Friday.

My paycheck comes in tonight at midnight. I'm over drawn and I'm sure they're going to hold my money. I've had to hold off with other payments. I have no cash or savings anymore and I have to "cross my fingers" that I get the money from AAA that they stole from me with no explanation as to why. So they've messed up with my membership numerous times, they've caused me to drive without insurance because they couldn't keep their records straight, and now, they've robbed me blind! But hey, at least they finally got my correct bank account and I'm insured...right?

Horrible, deceitful and utterly dishonest service by the Notary Republic who would not notarize my official US Gov. Disabled Veterans papers, which I have had done here for several years. I have been an AAA member for over 35+ years and until this horrible person came to be involved, I had great service. She not only lied and refused to give her name (which I got from another person, otherwise I would not know), she refused her name, her Notary ID and commission which are required by law. I now have nothing good to say about this AAA office. To be lied to and discriminated as a 100% disabled veteran is terrible. She should be fired.

I renewed my Plus Membership online for March 31st 2012. I called AAA for service when my daughter was in an accident and I was told that I only had basic membership and would have to pay for anything over three miles.

I had to pay $36 for the tow truck driver to take my daughter's car home, which is fifteen miles.

I had a terrible experience with AAA, and I want to cancel my membership! On 31 Aug 11, I was in a car accident and called AAA. After an extremely long wait on the phone, your representative answered and I, clearly traumatized, told her that I'd just been in an accident. The police were here, and I needed my car towed. She seemed confused, asked me if I was in NY. I stated that I was in VA and gave her the exact address. She put me on hold and then right back into the cue to wait for another representative! I was furious and upset.

Previously, I was disappointed that AAA was unable to provide a map of the county I live in. (This map is readily available on the web, but not in large format). So, no maps and no response to my towing response? I want my money back! And my rating is minus one star!

I joined AAA-Florida in August 2009. On 24 June 2011, I sent them an advance payment of $66.00 for my club renewal membership for the August 2011 - August 2012 membership year. On 9 August 2011, having looked at the AAA membership discounts for eye exams and eye-wear given at their participating partner, Sears, I decided to take advantage of the multiple vision discounts offered to AAA members.

After I had my eye exam, I proceeded to order my two pairs of reading glasses and frames and two pairs of distance glasses and frames. Then, I was told by the Sears vision representative that they don't honor more than one AAA vision discount and there would be no discount for the eye exams. Well, that was a surprise. I handed the vision representative the AAA website member vision discount information to show her the multiple discounts listed which said nothing like "only one discount applies." It just listed all of the discounts that a member would get for the exams, lens and frames. I was again informed that the only discount Sears could give me was $5.00 off for two pairs of glasses. In total, I would receive $10.00 off of my bill for all four sets of glasses and no discount for the eye exams. I needed the new script and glasses so I paid the bill.

I was truly disappointed and confused because the AAA website for member vision discounts didn't say anything about no multiple discounts. And so, on 14 August 2011, I sent an email to AAA for a clarification on their advertisement. Their response back to me was a little sketchy and they said that they would check into it. When they did get back to me, the information they tried to give me clearly did not pertain to me so I told them that they had the wrong vision patient information and to please get it corrected. That went by the wayside.

On 25 August 2011, angered over this advertising issue, I called AAA and cancelled my membership renewal which had gone into effect on 1 August 2011. I asked for an email confirmation of my cancellation and a refund of the membership dues I had just paid since I wouldn't be using AAA effective that date. I was told that although they would cancel my AAA membership on 25 August 2011, my membership would remain in effect until August 2012. Huh? I thought immediate cancellation meant right then and there.

Also, when I inquired about a refund of my newly-paid membership dues, I was told that refunds only apply to new members and it's only in the first 30 days. Huh? I was clearly within the 30 days of my renewal which started on 1 August 2011, so, what's that about? It says nothing about that on the AAA website in their refund policy. If someone calls or sends email to cancel their membership, would you not cancel it right away but instead keep it in effect for another year? None of that makes sense. This is a scam which is as bad as the advertisement of the vision discounts they have on their website and in their membership brochures. Someone from AAA was supposed to get back to me on the vision discounts and my membership refund, but obviously that has not occurred.

I have since joined another auto club since there are many but I still feel that I am entitled to my $66.00 membership dues back from AAA since I cancelled in the appropriate time frame and since I won't be using their services ever again..

On August 28, my car had been stuck in a puddle of water after the aftermath of hurricane Irene. After pushing the car out, I contacted AAA who then released Dom's towing to pick up my car. After having requested for the car to be taken to Sears, I was persuaded by the driver that it was being taken to The Garage which works in conjunction with the company.

The real problem was when the tow driver deemed my car's engine potentially ruined and the next day the mechanic said that the engine was completely hydrolocked and flooded. The solution was to get a new engine or a used engine for a couple thousand dollars.

After wanting to get a second opinion, I had my car taken to a friend's mechanic and within the day, the spark plugs where changed along with oil and transmission fluid, costing me $300.

It is a shame that a company would want to take advantage of a person in time of calamity.

I have been trying to file a complaint since two weeks ago. I called but no answers and when they do answer, they say they will call me back. I am still waiting for that call. So if you can please contact me ASAP because I have been waiting for a long time. If one is going to help me, then I would like to get my money back for the membership I paid for the whole year because until now, I haven't used it and the time I was going to use it, they didn't help me at all. So if you can please contact me, I will appreciate it.

I called to have my dying brother removed from my membership. He is in hospice and will never drive again. I've paid for a year of coverage for him, starting in June of this year. I was told that AAA does not refund, reimburse for the discontinuation of coverage despite the circumstances. I'm sure that is the "policy" but I challenge the legality of charging for a service that cannot be provided because the covered person is deceased. I simply wanted a rebate for nine-10 months of "insurance" that will not/cannot be used.

I went to a local AAA Office in Fresno to renew my car registration. I was told by a woman who was assisting me that she would be unable to renew my registration at this time since they can only renew registrations that were to expire by the end of the month (my registration was not to expire until the 8th of the following month) She told me to go to the local DMV office or to come back next month when registration was to expire.

I thought that this was one of the conveniences of having a AAA membership. So much for customer service. I guess I'll just renew my registration online with the DMV. It's hard to believe that they have better customer service!

Two years ago, I traveled to North Carolina for my daughter's wedding. On the return trip home to Pennsylvania, my car broke down twice because my alternator broke. I had AAA Plus, which allowed 100 miles of towing maximum. I had to use the service, which I purchased, in order to get to the auto mechanic to repair my car so that I could get back home. I was under the limit for that year. The following year, I was notified that I was no longer allowed to have AAA Plus; Classic AAA was my only option. I was very upset, needless to say, and felt that this company did not honor the service that I purchased. However, I reluctantly went ahead and paid for Classic AAA. It is now two years later, and they are still refusing to allow me to purchase AAA Plus. I have been a member since 1997. I am 55 years old, a single mother, and I need AAA Plus. They have not honored their company's policy.

I am a AAA member. I pay $89.00 a year and this member ship service me no purpose. I tried on serveral occassions to let the Antioch, Ca AAA office assist with travel. Corporate had to get involve and resolve the matter the first incident. They ask me to give them another chance and stay a member. I ask for assistance a few weeks ago. Nothing, from the Antioch, Ca location. I just paid June 2011 to renew my member and I'm upset. Had I knew they weren't going to be of assistance again. I would've renewed my membership. I've left messages at AAA Executive office and no call back. I need help

I called the branch manager in Warwick (Frank) and asked for an exception so I could return my 92-year old mother in-law's registration and plates there. He refused. I had spoken to the Providence earlier (called that office in error) and she was more than willing to accommodate. I have four memberships in my household and rarely use them. I am very upset that he did not have enough compassion to make an exception for a woman that age with many health issues. I have lost all faith and respect in your company.

second. I assume Ginger was a manager. To make a long story short, I decided to cancel because I, at this point, did not trust anyone at AAA.

I asked Ginger to cancel my membership right away and refund the $56.00 charge plus refund my check of $10.00 deposit. Ginger said my account would be credited right away. My $56.00 was pending at this point but the next day taken out of my account. Five days later, nothing because AAA decided to steal my money. I filed a complaint with BBB but they have not yet been contacted by AAA Auto Club South, here in Florida.

My AAA membership expired and I had just enough money on me to renew my membership, well it turns out the basic membership was not what I needed. So I need to upgrade so I can get my car towed for unlimited amount of miles rather than pay $5.00 each mile after the first 5 miles which are free. Well it turns out that for the PLUS membership, that I have to wait 3 days to roll over before I can even use the PLUS benefits.

I had to wait a full day to find an affordable tower and still had to pay almost close to the amount for my car to get towed. Now I complained on the phone for 30 minutes but got nowhere and they didn't even call me back to work something out or even ask for assistance. It was an emergency situation and they did almost nothing.

Requested assistance from Carolyn to book a flight, hotel, and shows in Las Vegas. She hasn't returned my call in a week. I left a message for the supervisor Tegist on 3/21, explaining that she never returned my call. Also, in 3/2010, AAA screwed up my hotel and show reservations in New York, New York.

I recently moved from Florida to South Carolina. I renewed my AAA membership with my new address over three weeks ago. I am still waiting for my membership card and my husband's membership card. At the time of renewal, I was informed it would take 5 to 7 business days. I have placed three calls to AAA in South Carolina regarding our membership cards.

I was informed that I needed patience, it is in the mail. Please assist us in obtaining our membership cards. Thank you.

My wife and I bought a cruise (Royal Caribbean International) to the Mediterranean because we wanted to see the pyramids in Egypt. Because of the trouble in Egypt, the cruise line canceled its Egypt stop and instead was going to another port. We then canceled our trip because the pyramids were the reason we even booked the cruise. AAA has told us that they would refund money except $558 insurance, $175 each airfare that was included in the tour package, and AAA $35 processing fee. To me, that is like selling you something, then not having it, but charging you money anyway. I did file a claim to the insurance company to recover money from AAA and the airline. They denied my claim. I am out $943 because the cruise line cannot provide what I originally contracted for. Can you help me?

In a nut shell, we left for a vacation on a Disney Cruise from the 6th to 13th. We did not have documentation at all for the cruise or air fare. We are going to sue AAA Chicago office, and demand for a full refund. We are afraid we can't go on our trip.

I moved from Vermont to Connecticut. I called to report my change of address. My membership card is **. I was advised that I would have to be transferred to another zone, but I said nothing about my having to do it. I presumed AAA would make the transfer. My card expiration date is 1/09/12. I was not aware that you would be so crass as to give me a two-year card, but I would have to pay annually. The New England office did nothing because I moved. My membership evidently expired. When I called in today to ask for help about my dead battery (only the second time I've ever called you for assistance), I was advised that I was no longer a member, and my membership had expired. I am so pissed about this; I'm 84 years old, a retired Connecticut state trooper. I served the public faithfully, and I never heard of getting a two-year card, but only a one-year membership! Northern New England made no effort to help me or properly advise me. Right now, in my mind, AAA sucks!

On October 28, 2010, I had started a membership with AAA and i had to pay $91, but 5 minutes later , I had called AAA back and cancelled the membership and they told me I would receive my refund of $91 back on my debit card within 2 to 3 weeks. Every time I call AAA, they say that they are going to put my money back on my card. It has been more than 3 weeks and still no money. What can I do?

I have had AAA on auto and home since 1996 (in California). In 2007 I moved to Oklahoma and transferred insurance here. I had never had a problem with AAA-Southern California. Since moving here, I have had the following problems:

The insurance agent, Tmia ** in Tulsa, tried to sell me a non-AAA policy. Two years later, she sent me documents to sign that, I think, were fraudulent and which I corrected. I believe her intent was to be able to deny a claim because I had submitted fraudulent documents (the ones she submitted). Tmia, if you see this, know that I have the documents and I am prepared.

I recently filed a claim for auto damage where I hit a refrigerator that was dumped in the right lane of an expressway. The van in front suddenly swerved left to the middle lane, and in front was a "box". It was a refrigerator that had been dumped in the lane. The middle lane had traffic and my only option was to brake hard. Crash! AAA sent me a letter that they concluded that I was "unable to control the vehicle", based on their investigation. I've sent 3 emails to the adjuster regarding this and one voice mail message and have had no response. I doubt that there was an investigation. My next step is to take this to the Oklahoma Insurance Commission and file a complaint.

Part of the complaint will be that I've received renewal notices ranging from $600 to $1000 (approximate) for this policy. Nothing I have received verifies which amount for the renewal is correct. Some of this is based on AAA-Oklahoma not crediting me with completing the safe-driving course for seniors (I wonder how many other seniors weren't credited if they didn't complain). I don't think that accounts for a $400 delta in their increase in premiums. If they have this many problems with me (one customer), do they have problems with others who aren't diligent and don't check, as the teen-agers obviously recognize as a reality?

A minor issue is that I have been a customer of AAA since 1996, but they show that I have been a customer for 2 years. That's not a big thing. However, longevity as a customer does affect rate. Therefore, my rates have been higher. Is there a reason this hasn't been corrected even though I've requested it? In fairness, I will say that AAA (in California) never made a mistake. In Oklahoma, it has been one screw-up followed by more. I'm not suggesting you not do business with this company (it is a good one). But in Oklahoma, they don't seem to perform as well as elsewhere. I will follow-up with the results of my complaint which involves attempted fraud by an agent (supervisor, company).

I specifically told the AAA national call line staffer to set me up for an automatic renewal for my car insurance plan, as it was up for expiration within a couple days. Apparently, she did nothing. Not only did she not renew my insurance, she didn't tell me she didn't and implied that she would go ahead and do it. I believed that she had set me up for it until I found out a month later about that she had never renewed my insurance plan. I had no idea that this was the case. So, for a month, I was driving around with no insurance at all.

I got a ticket for no insurance, which is a misdemeanor where I am. It's on my record and greatly inflated my insurance rates. I'm really furious that I was driving around for a month with no coverage when I had been driving with the belief that I was fully protected. So, when I got into a fender bender and told the police, "Oh yeah, I have insurance, I just didn't have the updated policy with me." I was unknowingly committing fraud by telling the cop inaccurate information that I believed was true.

Well, the driver I got in a fender bender with is now threatening to do all sorts of things, including getting me in trouble for "lying" to the cops. I only found out that I'd been driving without insurance because I got in this fender bender and the other driver called me up, furious! I'm paying a fortune for a lower-type insurance plan now. AAA sucks.

I'm a Fare Club Member. I charge every month to my Onyx Free Spirit Card, my membership doesn't show up online when I put in my # at spiritair.com. I've called my credit card, they verified that I'm a member and that I charge every month to get the complimentary member. However, I've talked to Spirit Airlines and they don't see my statements.

I've been trying to book flights for 3 months now and I didn't want to pay without my discount fare club price. I've been on the phone with at least 30 people in the last 3 months. I got the run around. Some tell me check Oct. 1st, I did, nothing, some say check Nov. 1st, I did, nothing. Now the guy told me to check Dec. 1st. I'm fed up because I am a member and now I just booked a flight and had to pay full price. I want this fix now! Why can't someone help me? I've called and called and called, they don't want to help and I don't know where else to go.... Please help!

I called AAA on September 24, 2010 to renew a membership, which I decided to cancel that same day. I was told that the membership fee would be refunded in a few weeks. I asked for a confirmation number for the cancellation, and was refused. After a couple of weeks, I checked my bank account and the money had not been refunded. I then notified AAA, and spoke with a representative who said that they didn't have a record of the cancellation but she would take care of canceling the account and refunding the money. I called back the following week (October 18, 2010) and the account had not been cancelled; this time the representative assured me that the account had been cancelled, and the money would be refunded.

I received an email on October 18, 2010 about the cancellation, nothing was mentioned about the refund. I contacted AAA on October 26,2010, and was told by a representative that the money was credited to my visa debit card on the evening of October 25, 2010. My bank told me to wait 3-5 business days to see if the money will be in my account; it wasn't. I waited a couple more days, and on November 2, 2010, the money has still not been refunded. I called AAA and they told me that the money was refunded on October 28, 2010, which I now believe is another lie. Every time I call AAA, they refuse to put a supervisor on the phone and they are flat out lying about refunding the money. Not only did AAA not refund the money for the account, I had to pay for a vehicle to be towed.

Below is my letter addressed to AAA Chief Executive Officer Thomas **

I am a longtime AAA member in good standing. I received your "Be Sure To Vote" guide, including your recommendations on some of the upcoming Propositions on California's ballot. I'm deeply disturbed and offended that a company, whose members are sure to be of various different political leanings, should impose its right-wing anti-environmental agenda on its paying customers. The descriptive wording that you use to argue your point of view on the initiatives is dangerously misleading and deceptive and, to put it kindly, is not based in fact.

You clearly take your cues from the Oil industry, which I guess is understandable, given your reliance on oil to "fuel" your own income. However, it is not appropriate for you to take a public political stance in this election nor in any other; nor is it appropriate for you to send glossy opinion mailings (masquerading as the truth) out to all of your subscribers. I find this pandering disgusting, and beneath a corporation that has long been in good standing. I urge you to abstain in future from advertising your own personal Corporate political agenda dressed as public good to your consumers at large.

I look forward to a personal reply from Mr. **. Please be advised that should I not receive one, I shall cancel my AAA subscription and post this letter widely on numerous social networks and blogs.

I called in a claim from a frozen pipe in my residence on a Sunday morning. I did not receive a response until Monday after 5 pm and that was only because I called two additional times. Once I received the response, AAA sent out a construction contractor. They came at 6 pm and asked me to sign a contract then and there. I refused explaining that I am still waiting to hear from AAA what they are going to cover but I will be available the next morning. I heard nothing from AAA. I called AAA again and spoke with the claims "person", Silvia. She told me that they were reviewing the account. I explained that everything I own is in water, and if we can at least start the dry out process. She denied this and said they needed to investigate.

I started my own process and began calling water restoration companies to get bids, I called A&M Construction and requested their bid. They were the ones that AAA sent out. A&M said that AAA said they cannot send me a bid so I told them that they needn't bother. I will not hire a company that isn't working for me. AAA called me back within 2 hours of that conversation and told me that they were refusing the claim because the house was not heated properly so therefore the pipes froze! The pipes froze because it was a record 3 degrees. Many people suffered frozen pipes! They have nothing to stand on at this point and I have had to hire an attorney and report them to the Insurance Commissioner.

I joined AAA in July of 2009. I have not been able to use the on-line service since I joined. First, they misspelled our last name on our account. Then they show our card as invalid. After several attempts at going to the local offices, calls to customer service and many e-mails to the WEB MASTER they have never bothered to call us back.

AAA is not a nationwide organization. It is separate regional clubs. I had been a member of AAA in New England for more than 17 years. I moved to Washington in June, only to learn that I cannot become a AAA member in Washington unti lMay of 2010 when my current AAA (New England) membership expires.

I am not able to understand what the club does? I took membership a few months back. I thought I will save money on travel. I went to Chicago (Michigan Ave) branch to inquire about Disney Vacation package. The lady had no idea if they even sell Disney Packages. She referred me to her boss. The boss said, I can not tell you the price right now, I will email you the details.

In about 72 hours of this conversation, I received a quote from her. It was a copy-paste of the quote which I can get from Disneyworld.com Trust me, it was so frustrating. I decided to buy the vacation directly from Disney and not even deal with AAA. But then, just now I went to AAA office inquiring if they have any booklets or maps of Disney area. The lady spend 2 seconds and just handed me a Florida tourbook and Florida State map. I came out of the office frustrated. Then I realized that she did not even think of giving me Orlando Map. I went back in and asked if they have Orlando Map too. She says, well, you should have asked all that you wanted in single transaction. She handed me Orlando map with not a very friendly face. Well, I asked her information about Disney area, shouldn't she be the one to decide that I need Orlando map?

Confirmation #**********. Hotel confirmation # **********. After having become a member of AAA, for its reputation for providing a sense of security when traveling, I made reservations, for both hotel and car, through your company for a vacation to California for my 13-year-old daughter and myself. The hotel fee of $478.12 was paid for about a month and a half in advance so I believed that the fees for this portion of my vacation was taken care of. Unfortunately, however upon my arrival/check in the hotel placed a hold on an additional $610.00 for which they stated was a "holding fee". I do not understand what a holding fee is and had I been made aware of this "fee" I would never had booked this hotel room. I had already paid for my reservation and believed there would be no problems, however because of the holding fee that neither AAA (who I booked through) nor the hotel informed me of the fee I had no money to do the vacation. My child and I were forced to wait in the hotel room until our flight left about four days later. My basic question is, "who charges one for reservations and then turns around and holds up an addition few hundred dollars without even telling the consumer?" I know that AAA is third party, but since I reserved though AAA, there should have been some provision made to make the consumer (me) aware that this holding fee was going to occur.

Upon checking out, the clerk made the statement that at least I saved the money I didn't get to spend for when I got home. On July 27, 2009 at about 10:30 am I called AAA member services (reservations) and spoke with a representative named Becky. I do not feel this issue has been resolved as she made a point to let me know that "If I" would have called AAA then could have been done. The problem is that I did not find out that my account was being drafted and that my card would not work until it was too late to call on Friday- and I could not reach AAA Member services over the weekend (according to the recording). So I am calling Monday morning. She was not helpful; appeared defensive and argued with me that in fact I was able to get hold of Member services 24 hours a day even through the weekend.

This was my only trip my daughter and I get to take each year. This vacation was a nightmare and after attempting to call AAA to get a solution, or some type of reasoning in regards to why this would happen, I was treated rudely by the representative. I would sincerely appreciate some type of resolve to this dilemma. Economic: The amount of my airline tickets, hotel room and rental car fees were completely wasted because I spent all of that only to get to California an sit in a hotel room. Physical: I work for Texas Department of Family and Protective Services and am completely stressed out over the child death/beating and abuse tragedies that are coming in daily. I was told to go on this trip in order to obtain some stress leave time. This trip did not do that and in fact ADDED to it as now, I have no stress leave, no vacation and have to wait another year to save for another trip.

tire pros are [on their] list for help put when i want there to have battery terminals ends replaced i was told it about 40.00 dollors which is high but when i want back it was 90.00 dollors for a five dollor part thats take 10 mins to do. i am very up set with aaa. i but a ad online so people do not use any off the people on list for help. i also work for enderly help center. i will not renew my aaa afer that.

After 10 years, they cancelled my auto and home insurance because I did not renew membership for towing and trip advising.

Kimberly of Oklahoma OK (02/26/09)Jan works after hours for AAA, Jan attiude was horrible. I learn they have after hours workers that work from home which explains why i herd Jan's baby in the background. AAA mailed me a free 24-hour emergency road srevice card. On Feb, 3 i locked my keys in my car called AAA however, this was free for 1 time only. AAA Rep. said it would be 30 to 40 mins before they would get to me, so instead of waiting i called AAA back and cancelled my order i had & etra key and did not need AAA not knowing that beacuse i made the call and cancelled i used my free offer but never used the service which mean AAA never came out to service my needs because i didn't need the service so i lost out on my Free offer and was told needed to pay 50.00 to become a member. I dont have a problem paying 50.00 but why mail me a free card that does not expire until Feb, 28th and i needed AAA to tow my car on Feb,25th. I say this always ask question before excepting anything regardless if it says FREE! they dont tell you what you need to know until they can not help you and yes i spoke to a supervisor regarding Jan attitude. Jan's attiude was enough for me to say forget AAA. I may consider using AAA in the near future but not at this point.

John of Fayetteville NC (01/28/09)I joined AAA Arizona in May 2008 and then relocated to North Carolina in August. I changed my location and they told me I had to get the membership activated in North Carolina. I called thier customer service and was told I still have coverage but under Arizona. I then called today Arizona because of the hassel it was to have a membership in Arizona when living in North Carolina. Everytime I checked on benefits they were redirecting me to Arizona and I do not live there. I wanted to cancel my membership and was told I have no membership so they can't refund me the difference. I paid $52 and want a full refund for services not rendered.

Chy of Los Angeles CA (01/23/09)AAA is great. Customer service is good. Haven't had any complaints and I've been with them for at least 4 years.

Allen of Pearl River LA (11/04/08)In loading my 1938 Dodge show car on their tow truck, AAA scrapped both chrome exhaust pipes. Then in unloading it at my home, they released the tow hook with enough tension in the cable to spring forward and punch a hole in the metal skirt behind the front bumper, pull that whole section out of shape, and pop off several large pieces of acrylic paint. Their truck hydraulic filter also melted and sprayed 7 gallons of fluid in a 15 foot circle on my crushed limestone driveway.

From the time this happened (26 Sept), until today, I have been ignored, they have refused to answer or return calls, they have failed to show for appointments to view the damage, the only time I seem to get any action is when I threaten legal action. Now it's going on 1-1/2 months, and although I keep being told I should get a check any day, I have still not been compensated for my damages. I thought that by contacting the AAA national headquarters, they might light a fire under the New Orleans Fleet Department that caused the problem. Unfortunately, the national headquarters just responds to me my saying they have forwarded my complaint to the New Orleans Fleet Department. I am totally frustrated and upset with AAA. They have a lot to learn about customer relations.Car repair and limestone replacement total $1378.25

Joan of Port Washington WI (09/24/08)I have requested 4 cards since spring. Called them 3 times and went to office. Never received AAA cards. They claim they sent them. They use a 3rd party vendor.

Leo of Columbia SC (08/12/08)I went to a new AAA car care center in Irmo for a oil change and the service couldn't be done. I little stressed and tired AAA attendant informed that 4:45 PM was too late, despite of being informed by phone that I should arrive before 5 PM to have the service done. So, 1h and 45 min wasn't enough time for a simple oil change, since the shop closes at 6 PM. Then, another attendant, who seems to be in a higher position, a little arrogant to be frank, tried to clarify explaining that they were too busy and AAA couldn't help me. That was my first time at a AAA car care center. I was a little disappointed, though.Delay.

I was never offered travel insurance, which considering what happened, would have been nice. I understood that the tour company would take Joey's credit card information, but if it wasn't available of course they wouldn’t charge it, but they did. I will loose over $850.00 because of this.

Ive paid you $90 and I dont know if I have a Plus membership or a basic membership or any membership at all. According to the invoices youve sent me and what Ive already paid Im supposed to pay $182 for a $76 membership (60+30+46+46=$182) which I dont know is even valid. What will happen if my car breaks down and I call for service? Would you even respond? I dont know what else to do? This was not that difficult a situation to straighten out and yet here we are into November already. When it comes due again, which number is valid? What dates are valid? Please tell me what else Im supposed to do to straighten this out?

I lost $1,508.95 total on the purchase. $1,500 for the card, $8.95 for activation and shipping (the card has not been activated), and $53 for the cost of a AAA Motor Club Membership, so that I could purchase the card on line.