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AAA Membercare Warranty

20 Cabot Blvd, Mansfield, MA

AAA • Roadside Service • Membership Issues • Extended Warranty

Chris of Lynnfield MA (9/21/03):
I bought an extended warranty from the number listed on the AAA website. I incorrectly assumed that the warranty was backed by AAA. When I received the contract I it became clear that AAA is merely a reseller for contracts by a company called Warrantech. The contract then assigns responsibility for the contract to a third company, Butler Financial Solutions. Once I understood this I exercised my right to cancel the contract within 60 days. It is now clear that Warrantech has no intention whatsoever of honoring that obligation. I sent my letter to them by overnight letter, so I have documentation that the letter was delivered in time.

When I speak to them in the phone, they either: deny having sold the contract, deny having received my cancellation letter, say a check has been mailed and I should be receiving it shortly, or they request additional irrelevant documentation from me. Several others too I will leave out in the interest of brevity. This experience has certainly reinforced my original decision to cancel the contract. I am very much at a loss to describe how disgusted I am.

Lisa of Cranston RI (1/30/03):
Purchased extended warranty 3 years ago for $1,394.00. Good for 5 years. Never used it until last week. Seat heater does not work. This is a covered repair. It is not mentioned in the "exclusions pages". Also covered verbally from their customer service. Contract states a $50.00 deductible. I am told I must pay $80.00, customer Service claiming that the "clamp" is not covered.

Volvo service informed me that AAA did not like their prices and were trying to negotiate lower price. AAA refused to pay Tasca Volvo for clamp and portion of heating element, thus leaving me to foot the $30.00 difference. I phoned another Volvo dealer - Inskip in Warwick, RI. Gave them 2 part numbers needed to replace, their quote to me was "approximately $400.00", versus Tasca cost of $247.00.

I e-mailed Greg S at AAA and conveyed all of this to him. I added at end of e-mail that he could keep the money, as I will not have this repair done. That was the end of said "correspondance". Yes it is only $30.00 additional, but contract specifically states a $50.00 deductible. And "hassle-free' claims. They did not keep their side of the contract on either of these terms. Had I known they were like this, I never would have dispensed $1394.00

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