Tampa Electric Reviews

The effort, hard work and dedication to restore power after Milton catastrophe is nothing but outstanding. Two days without power with all the damage I have seen with my own eyes to see power restore in my neighborhood can only be achieve by top notch companies like TECO. I am speechless. I was expecting weeks of no power with all the trash and flooding all over the county. Thank you TECO and all involved in the community and local government to see these come through.

TECO is Completely garbage service as their grids are constantly malfunctioning, and they have 1/3 of my community on a Different grid which is always down anytime there is a storm. They take forever to respond. They overcharge for everything. This is a horrendous company monopolizing on their customers. Hopefully, soon enough we’ll get a different power source in my area of 33647. I absolutely detest this company.

Can't live in a TECO house without whole house backup. I'm not talking about a generator even though I have one. I'm talking about a UPS system with car batteries to carry your electronics through the numerous blips, spikes, and 5 minute outages. Power outages from storms, maintenance, and unknowns require a generator.

Terrible customer service. Extremely rude and definitely not helpful. I absolutely understand why people go solar. I had a question about my bill and was continuously over talked and was talked down to.

Cannot provide consistent service lights, dimming, even in non-peak hours, power outages regularly for the Mulberry area for Teco. Report them to the state government for review, they have one job to do, but because of government subsidies they lack the actual drive to do a job with excellence. Quite depressing.

Please if you move to Florida go anywhere else except for where TECO services. They are really THEE worst monopoly ever!! I say this as a very rational person who pays their bill every month. I cannot begin to tell you the gaslighting that happens here. It's outrageous! They bill you crazily, threaten you if you're two days late, have all sorts of crazy charges - they actually have a charge just for providing you electric? Like that's your entire business! There are all types of tiny charges that add up. It's really so sad this world.

I'm not sure what's going on with Tampa Electric but this is the second time I paid a bill and they sent me a return fee notice when they didn't try to take the money out. It's still sitting in my bank account. I'm not understanding how this can happen but the last time it happened they tried to say I did something wrong. I had to keep telling the agent on the phone the same thing over and over. They took the return check fee but I'm guessing they didn't notate my account of this error on their part so here we are with the same thing again. Since they have made changes the service and call waiting is horrible.

My electric usage in the past year has not changed and my bill has increased $100 a month. I lowered my thermostat 3 degrees and the cost went up. I want to go on budget billing. I have gone on 3 different website for the company I do not see a way to do it. The help button is no help at all. I have called 3 different numbers for the company and 3 different days and have been on hold on all for at least 20 minutes. Some over 30 minutes. Still I can not get help from a human. If they can charge me over $400 a month you think they could hire a few people to answer the phone.

I had my electric shut off the 14th of March since I was moving. My account had $1448 left in it which included my deposit of $79. I have called TECO ELECTRIC 5 times for my refund of my deposit and the remainder of my LIHEAP. I get nothing but the excuses why I don't get my money back. LIheap gave them the funds for my electric bills to be paid. I was SUPPOSED to get a check refund of that money and my deposit. My electric bills still have to be paid where I moved to. I am almost 75 years old, on a very low income and disability. How can TECO operate like this and get away with it. If it's happened to me, I wonder how many more it's happening to.

Installed new meter sept 2020. Electric bill went 90$ to 500$. All neighbors the same. There is an error somewhere. Have to go off grid. People wake up. Do not have auto pay or won't receive refund....

I feel like my money has been stolen for the last 20 years by this company. I was not in my house for two months and they are still charging. In cold season they include a heater even if you don't have one and in hot season they include an AC even if you don't have one. When you speak to customer service they treat you like you are begging. I WANT TO SUE THEM BECAUSE THEY HAVE LEFT ME IN RUIN.

TECO is offering a backup electric generator from Generac. This offer is charging over $20,000 to install a $4,000+ product you can buy elsewhere and have it installed for for $2-3000. Many people are rating this generator as 1 star, mainly on its reliability as poor and lack of company backup. So a question to TECO is why are you charging about $13,000 premium? I have a Kohler 20kw generator, it costs lots less, have been reliable in the times it's been needed and it has an engine made in WI not China like these Generac may have.

Why would an electric company having a floating due date, except to set customers up to fail. Everyone works on a budget, with set pay day or dates, and expenses for each. I get paid every 1st, and my TECO bill is due the 1st or 2nd this month, then the 28th or 30th next month, of course my payments will be late about 50% of the time. This makes no sense. Electricity is not a luxury. It is not optional. This practice should be illegal.

I have been a TECO customer for over 26 years. I am never ‘really’ surprised at their tactics and lousy customer service. As a community Tampa deserves much better. If this company had competition we would see them doing things like a phone text informing us that there is a pending shutoff. Customers could have paperless billing. Customers would know in real time of any billing or excessive usage issues.

Method of payment was 1 money order and 1 cashier's check. Teco credited me for the check but somehow lost my money order, given the fact they were mailed together. I was told by a CSR that since I used a money order to pay, it wont be recognized as a payment! What!? I've been paying with a money order since 2014 and now I'm stuck paying this bill again with late fees attached. It is a shame that they don't take my money orders anymore so now I have to pay more money just to pay my bill, UNACCEPTABLE PRACTICES but it's not like I can vote with my wallet on a monopoly company. Still almost 2 months later no reply and got stuck paying my bill twice. A complete sham!!

Ever since they put in a smart meter my bills have jumped from 115-130 to 220 - 250 this is insane. It has nothing to do with summer. I have a routine and never change to thermostat. I really wish the news or someone would look into this. I cannot be the only person to see such dramatic increases.

I have used TECO since 2008. I am not happy with the way TECO services its clients. They are not understanding to families needs whatsoever. I don't shutting my services off after not paying, not because I didn't want to but because I had to choose to either pay my TECO bill or buy groceries for my children! They are robbing us and it's not fair! You can barely get an extension, which I have never qualified for, mostly because I'm a single parent working full time at a non-profit. I'm doing the best I can and TECO couldn't care less. All it seems TECO cares about is getting richer while steady taking my whole paycheck.

My bill was due 7/29. It is now 7/31. Just two short days later. We just moved, haven't settled into a routine yet, and missed the payment by accident. It happens. Not a big deal, at least not to me, but apparently Teco thinks it is. It is only two days past the due date, and they have already issued a disconnect notice and sent it to my email. 2 days, people..2 days. What kind of company does this??? Of course I'm gonna pay it before the disconnect date, and I might add I've had perfect payment history for the past several years before this...but what kind of messed up company provides no grace period for payments? This is completely unacceptable. As soon as there is another option in my area, this company can kiss a donkey as I walk out the door.

This company is the worst electric company I've ever had. My lights go out at LEAST 2-3 times a week; They come back up within a few minutes, but I work from home (on a computer), so this is constantly causing me to lose work. Who's going to compensate me for that? Not Teco, that's for sure!

They sent my bill. It has an account number. Their automated system doesn't recognize the number....RIP....As echoed by everyone above, they may have humans working on the power lines, but it's obviously just a bunch of monkeys dutch ruddering each other's typewriters over at the corporate office. Enjoy your self-defeating monopoly while it lasts **.

Last night my parents' power went out in their apartment complex. My dad is on oxygen. I called TECO and within an hour a young lady named Sally called me back to see if the power had turned back on. What a great experience! She was very kind and I appreciate her. Thank you.

Moved into a new house on March 1st 2019. Called TECO to get power turned on at our new home. Everything went smooth. No issue. Fast forward to April 24th I come home from work and the power out. Kinda annoying but it happens so I look at the neighbor's house and their lights are on so I am puzzled. I text my wife and she did not get a call, Email, or anything in the mail explaining the outage. So I check my Arlo Camera and seen that there was a guy at our front porch at 9 AM on a Wednesday while everyone was at work. So they turned my power off without any warning or explanation.

Five years in Saint Petersburg with Duke Energy flawless payment history good credit rating. Bought a new house in Tampa fifteen minutes away... TECO is forcing me to pay three times the PAST owners bill as a deposit. Already I have made upgrades in the first week, that will make my bill a fraction of the previous owners. They claim it's Equifax mandating the deposit, my Equifax rating is good, they will not specify which criteria is not allowing the deposit to be waived. It's a cash grab SCAM, they claim they will return it in Two or three years with a 2% interest, I'm sorry I wouldn't lend money to anyone or anything less than 10% ESPECIALLY a corporation. Not a great way to a business relationship. If you live on a border where you can get Duke Energy even FPL is better than this unprofessional clown show.

I have been paying Teco every month without any delay for years, but lately for been a few days later they charge without options. I leave you this link for the community if you want to have another option rather than TECO: **.

I live in Tampa Florida. It's December and right now it is pretty cold outside. I did not receive a final notice in the mail. I did not receive a final notice to my email address. The only thing I received of the bill telling me I was due by the 26th of December. I do have a past due amount of about $140 that I was going to pay on Friday. Today is Tuesday. Me and my brother watching TV when the power went out. No explanation. Just shut off. I open the door and TECO is outside shutting off my box. I asked, "Why are you shutting off my box". "I was told you're past due by $140", I told the gentleman I have until the 26. He told me, "Nope. I'm told you're past due." No heart at all and it's cold outside.

I moved to a home. I took over the lease. To turn on power I had to pay the previous tenants $1k bill. I also had to pay a $350 Depo. and other fees not explained. I sent $1450 thru Amscot. Called Teco. Gave verification #. Asked if it would've turned on that day. Was told, "Sure for another $75." Paid the $75. Lived there 2 months moved. Would not transfer unless paid up and another $275 depo. Paid all of that electric was turned on. 5 months go by and I get not a bill but a turn off notice in 2 days for $697. Called spoke to 4 different managers... No one could explain why other than my prior residence.

On or around August 15th 2018 I called to schedule a disconnect of service for my gas and electric for September 1st 2018. I was told by the representative that I would not get an email of confirmation of my request but all was taken care of. I received a bill in September and paid it thinking it was a final bill. Then I receive one in October (for September charges) with a statement date of 9/24/2018 for 55.74. I call and the lady states that there is no record of disconnect and not only am I responsible for this bill but I will receive a final bill next month as well! I pleaded with her to send me an email to confirm this time that I made this request and again, she said we do not do this. In other words, I must just trust her. If there is any way to avoid this company... Run. I am so fed up with companies that continue to bill. I am only 1 person. Imagine how many people this happens to and how much they profit from this. No confirmation of disconnect request???

Set up new account on 30 May 2018 and they charged 28$ new account setup. And I have registered that account online and set up autopayment. First bill got generated and due date was 6/6/18 and deducted directly from autopayment. (So I never bother to look at account again after that.) All of sudden yesterday they disconnected my service at 1:30 pm and waited for hour or so and raised Outage request (2:30 pm) by sending text "OUT" to "35069" and got the response saying power will be restored in 4 hours. Waited 4 hours (till 6:30 pm) and got email saying power is restored around 6:18 pm but no powerhouse.

I have never written a review on a company before. Because TECO is the absolute worst electric company I felt the need to share with everyone!!! I never carry a balance over to the next month. Always pay my bill every month... the one month I pay my bill 5 days late they come and disconnect my service and want to charge me a reconnection fee... not to mention they have 250$ deposit on my account for which they have held for over 3 years!!! Disconnection for $100.53!! I can’t believe it!! Not to mention we are in May in Florida with 80-90 degree weather everyday!!

I have been out of work for months. I barely can make the payments, and I have never had my power disconnected. This month they charged me additional $350 deposit for making late payments!!! And their excuse is this is to protect the company. Why are you treating poor people like this? So the solution is to make it harder. This is why inventions are made to put businesses like you out of business. Once a competitor come around, I am jumping ship. Shame on TECO!!!