Nicor Gas

My gas was shut off due to a gas “emergency.” I was never notified. Three days later, I realized I had no gas service. My meter was locked. My account was up to date. Called customer service. They were unable to give any specifics. No one knows who called in the gas emergency or why, and if no one is home, they do not do any further followup. I called for repairs to my hot water heater thinking it was not working despite it being only 11 months old never thinking my gas may have been shut off! I was pissed! There is accountability with this monopoly! My state rep has been notified!

I have for years asked them to close the online accounts created when I previously had gas service. I get reminders about credit card information expiring for my account for a service I discontinued years ago. They confirm the service is off routinely but will not remove the account. In 2020 I have just received another notice for credit card information expiring on an account from 2012.

Today is the 110 day after Nicor sent out an e mail stating that they would be installing my gas service in three to ten days. When you call there and ask for scheduling you get the same answer every time, "Somebody will call you tomorrow." After getting a person's name that could solve this problem I left him a voicemail, that was three days ago and still no response. This is new construction so we have been waiting to run the water service to the house due to no heat in the house. In my thirty years in business I have never had such an issue with any of my vendors or customers. I talked to a Nicor worker one day at lunch and he said it will never change there because they have no competition and they can do what they want!

Nicor Gas needs to be seriously regulated. For years we have had to put up with Nicor on our credit reports reporting negatively against our credit and also giving us unethical high gas bills whether you rented or owned a home and no one seems to care. While the ceo's of nicor live a lavish life price gouging on the consumers. They send out extremely high gas bills with weeks to pay and if not paid boom you're hit with a disconnection notice and even some reason you are not allowed to enter into a payment agreement and if you're successful at getting one it is their choice how much you pay with adding the new high bill to the bill. Complete cash cow business. While the customers sit and ponder on how to pay this Nicor expense, again you're disconnected and once you do pay it, you're punished with the wait game!!! 5 days or more, nevertheless you have small children or elderly parents living with you.

Reading other reviews to realize I am not alone on this. They supposedly sent someone out, I have a newborn at home with a toddler-- we've been moving all day (my husband-in and out unloading the truck) while I am inside organizing. NO ONE NOT A SINGLE SOUL OR TRUCK SHOWED UP. I call at 4:30pm.. (also mind you I had other technicians throughout the day cable & internet both came) (appt time is 8-5pm--notice the 9 hr window & NO phone call to say we're on the way) & they say someone came. No one was present. They left & will not come back, reschedule for Tuesday again 9-5 window--the original appointment was Saturday). Mind you I had this stop/start service scheduled 2 weeks in advance so I won't have an issue doing it last minute. Customer service is completely rude, not understanding and is in no way to own up to anything their employees did, they continue to blame the customer.

Due to paying for our other bills, we did not have enough money to pay for our extremely overpriced bill. We called to only be told we can't do anything, not even a payment arrangement. I would rather go to someone else for gas rather than Nicor. If it were my choice, I would've stopped going with them a LONG time ago.

Nicor tells me they need to do a safety check on the gas equipment in my rented apartment in my building. They tell me this via a disconnection notice. Instead of calling me, I have to call them. Okay. fine - I call in to schedule an appointment. Don't try to use their phone system - it's broken. If you try to enter your zip code to authenticate for a service appointment, you get booted back to the main menu. Just mash the "0" button - ignoring prompts - until you get put on hold for 30 minutes. IF they pick up, you can schedule the appointment that THEY requested in the first place. If you fail to schedule, they will disconnect you. Once the appointment is scheduled, they blow off the appointment completely. My property manager had to leave - he couldn't spend all day waiting for the guy to show. It was already 30 minutes outside the already generous 4 hour window by the time my manager gave up.

I just got off the phone with a Nicor representative. Our conversation concerned my billing. My charge for this month is $23.04. I explained the only gas appliance left in my home is a small gas fireplace with the pilot light left on. As we went through my bill, we discovered the charge for actual natural gas used last month was $2.88. She explained the additional $20.16 are permanent monthly charges I have to pay regardless if I consume any gas or not. $16.38 a month charged for the meter, and the rest are taxes. I told the representative I was not pleased with this practice, and wanted to shut the gas service down for the summer. She said they could however, It would cost my more than $75 to turn it back on again for Winter use. This is a total rip off! Every appliance in my home is electric with the exception of that fireplace pilot light being on. How can Nicor get away with gouging customers in this way? Is there anyone I can go to to air my grievance?

I want my money back. I enrolled in autopay when I setup my account. For the first billing cycle it didn't debit my account. After I noticed I called and was told I would have to pay online, but there was a fee, not happy. I reluctantly (because of the $2.95 service fee) paid my bill online. Then the next autopay came out for the balance that was already paid and the new balance. Basically stealing $249.25 out of my checking account. I called and was told there was nothing that could be done and their policy is the funds have to stay within their account for 10 business days before being refunded. I am a very unsatisfied customer.

They have been zero help. They accidentally shut off our gas, nothing left at our door, nothing left in the mailbox, middle of December. Thanks Nicor Gas. Our family can just go somewhere else, no bigs. Then they said someone would be out within 4 hours to figure this out, 3 hours later they said “oh looks like we are not sending anyone. Do not tell me your garbage story. Call back at 7am.” I have never left a bad review in my life. Congrats NICOR GAS. YOU’RE THE FIRST.

I’m a plumber called by realtor that Nicor found a small gas leak, house is vacant, when I arrived at house the meter is locked. We repaired the marked gas leak at water heater pipe and called Nicor, they said someone has to be at the house before they unlock it and it could be up until 11:59pm. They should just plastic tie the meter with a warning tag not lock it. So now the realtor or I will have to wait here all day for them to unlock the meter, that’s so inconvenient!!

Called Nicor 6 months ago about getting gas meter installed, we were all electric, when our system finally went out 3 months ago, we had no choice but to replace it with gas furnace and air. Still waiting. We're in a established small lot community. When I called last week I was told 2 more people had to get here. One supervisor and after that another crew would connect, the problem is the month or more in between people. So I am hoping for a warm fall!

Our services were disconnected for obvious reasons. Spoke with a customer representative and I agreed if there is a past due balance unpaid, of course services should be disconnected. The problem is, we were to believe to have been on auto payment program (as ALL OUR OTHER BILLS ARE SET THAT WAY) as well as paperless. Nicor Gas did NOT contact us by phone prior to disconnection (which is stated in their terms of procedure) and they also did not bring this to our attention for TWO YEARS. Their rep said we were lucky to have not been disconnected sooner. How is that lucky? We cannot afford to pay $1,800.00. Had they followed their own company policies and procedures, they would have been paid and my family would have gas.

My husband and I recently moved in our new home December 9th, 2017 and when we called Nicor Gas we found out that they never disconnected it from an apartment back in 2007 or 2008 till 6 months after we moved out of there and they never billed us. Now we have an $1000 bill hanging over our heads and they say we're responsible for it. I could see being responsible if they would have shut the gas off when we told them to but they decided that they didn't want to. So now I have to make a GoFundMe post and raffle off some of my crafts just to get it paid. They keep arguing with us that we're responsible for it.

I moved into my new home in February of this year. I opened up an account with Nicor, which has been my 4th new account/address in 6 years. In August I suddenly receive a bill with my normal monthly amount plus a $455.90 amount they claim is from an old account from an address I shared with my ex-husband in 2008. The account was in his name, but they have been unsuccessful in getting payment from him, so they just now slapped the balance onto my account!! Again, I've opened 4 subsequent accounts since moving from that address with no issues or mention of this previous balance. This balance has never shown on my credit report or anything. So now because I still have his last name and they were unsuccessful in receiving payment from previously trying to tack the account balance to his mother's account, they have tacked it onto mine. His mother recently moved in with her boyfriend so no longer has an active account in her name.

Worst gas company ever. They do not consider their customers a priority!!! Spoke with a manager named Kelly. She can’t even tell me basic information about the company and how it works so I guess they let anyone supervise there! HORRIBLE COMPANY. I wish we had more companies to choose from in my area but unfortunately we are stuck with this crappy company.

Nicor Gas has the worst customer service. I never knew my autopay was not active since many months and I never got a phone call or email regarding disconnection. They said they sent a letter and called my phone but got a busy tone! No one gets busy tone on my cellphone! They should have at least left a Voice Message before disconnecting. I came to know after the gas line was disconnected and immediately called them. After I came to know that autopay is not working since many months, I immediately paid entire amount over phone and requested for getting the connection back as soon as possible (Entire amount was paid within minutes after gas supply was disconnected).

I selected paperless billing. Then my credit card expired months later. I think because I turned on paperless ~ they did not call or email me or mail me a nonpayment notice. They just shut off the service. The phone folks insist I was called and sent paper notices. That is a lie. I use my phone for all business and answer ALL CALLS. They did not call and I know that. Awful service. Have to wait 7 days to get heat and hot water and gas for cooking and clothes dryer. This is criminal.

I am a disabled single mother of two little girls. I signed a lease for a new rental on November 1, 2016. I wasn't actually moving in until November 14, 2016. Well I came here and there was NO GAS METER!!! Which meant no heat, hot water or to even use stove for Thanksgiving... I've called over 20 times and I get a different story from them each time. So I made a complaint to the BBB on or abouts November 17, 2016. I know that Nicor received the complaint but they told me that they tried contacting them but haven't heard back from the BBB.

In October I received a notice on my door saying I havent used much gas and needed to contact them. I did and I told them I travel for business and had been gone for 2 months. They said my meter needed to be exchanged and I had to be there when they did it. I explained again that I travel for work and most likely wouldnt be home until the holidays and set my appointment up for the week of Christmas. A week later they shut off my gas service, exchanged the meter and put a lock on it. I have a 16 year old at home and they left her without heat, hot water or the ability to cook. It has been 2 months now.

I'm new to the whole out on my own scene. I just recently moved to Rockford and am renting my very first apartment on my own. I'm responsible for paying for gas and electricity. Electricity was easy. All I had to do was make a phone call and I was in the clear. Nicor, not so much. I called a week ago to set up my gas account. They told me the soonest they could come out would be today (a week) to get a meter reading and what not. I set up the appointment for today between 8am-12pm.

Nicor Gas has the worse customer service, simply uneducated on how to be courteous to customers, regardless of the customer's circumstance. They must remember they are in a "business". They are getting paid to answer calls. Their paycheck depends on us customers, and if they dislike their job, they must get educated and begin a better job search that can teach manners, better yet, the company should hire educated individuals. The customer service reps that take my calls take joy in being rude, take pride in being the worse. REMEMBER THERE ARE OTHER GAS SUPPLIERS! I'm switching today. Can't deal with that anymore!

Had a bill shut off due to non-payment. Paid it on a Wednesday and they said nobody would be out until Monday between 8am -12pm. Nobody showed up yet. Called them and of course "no supervisors are available" **! Why would you tell them a time frame if you dont show up at that time. I asked if or when the next available worker would be here and she said they dont have that information. Lies! I'm to the point of switching everything to electric. Horrible customer service.

My gas got disconnected without notice. I called and paid the bill then was informed that I had to wait 5 DAYS to get my service restored after I told them I have four children in the house one including a 5 day old baby and still nothing. I think this is by far the WORST company ever. I feel they need to reevaluate their policy because as quick as they turned it off they should be able to turn it back on with a confirmation of payment. It's that easy... IJS.

My gas service was disconnected by Nicor on Friday (6/17/2016) due to an oversight of payment on my part. Shame on me. I didn't even know until I tried to cook dinner that night and the stove wouldn't light. I went downstairs and checked to see if the water heater pilot light was on, which it wasn't. My next step was to check the meter. When I went outside, I found out my gas was shut off and locked. I immediately found Nicor's number and called only to find out their customer service department was closed. This was at 6:15 pm. Now I have to wait until Monday morning, because they are closed on the weekends, to call and schedule an appointment for reconnect service.

Horrible company!!! No bill, no notice at all of shut off. Then told I owe for 5 months. But no bill sent. So I paid bill. Then they tell me to get it turned back on I have to wait for 5 DAYS!!! After speaking with 5 different people and two rude as hell supervisors then told I will be transferred to a manager. Then amazingly my call keeps being disconnected. THEY ARE THE WORST COMPANY!!! HORRIBLE CUSTOMER SERVICE, HORRIBLE!!! SCAM ARTISTS! SHADY AS HELL!

Terrible customer service and billing system. I added my credit card information and set up auto-pay when I opened my account. Not only did their billing system delete my credit card, it also never initiated my auto-pay, even though the website confirmed it at the time. This resulted in late fees being tacked on to my bill without my knowledge, and no notification that my credit card or auto-pay was removed. On top of that, no phone call, letter, or email was sent saying that there was any unpaid billing issue.

I tried to change the information on my auto-pay today, to update the new expiration date on my credit card. I couldn't. It wouldn't let me enter the new date, and wouldn't let me call it a new card. And when I tried to find a way to contact Nicor, there was NO WAY other than email and a 72-hour wait. I called the phone number and got an endless loop -- "I'll need to look up your account." and then a pause and right back to the main menu. This is a terrible company with a monopoly in the area, so I have no choice but to use them. Also, they are archaic when it comes to contacting them.

Worst company you can even deal with. I hate Nicor gas and I pray day and night for them to go out of business. They shut my gas service for $200 dollars and I am set for auto pay. They never called me about the bill and I didn't know until the service shut off. I called them and paid it and still they didn't come and reconnect it. I have 2 kids and wife and my mother who's 80 years old who has a problem breathing and yesterday at 1 a.m I took her to the emergency room and Nicor gas knows about all that and they don't care. It's 20 outside so cold and don't know what to do. I think we live in the 5th world.

Nicor Gas decided to turn off my gas on April 18, 2016 to replace our meter. There was no notification on the door prior to the shut off and no warning telephone call which I understood was legally required. Our account is in good standing. We knew nothing of the gas shut off until the next morning when there was no heat and no hot water and no stove on which to cook. When I called Nicor, they told me that if I could stay home from work today they could have someone come out to turn the gas on. Terrible customer service. It is like we live in a third world country.