Nicor Gas Reviews

Nicor Gas has the worst customer service. I never knew my autopay was not active since many months and I never got a phone call or email regarding disconnection. They said they sent a letter and called my phone but got a busy tone! No one gets busy tone on my cellphone! They should have at least left a Voice Message before disconnecting. I came to know after the gas line was disconnected and immediately called them. After I came to know that autopay is not working since many months, I immediately paid entire amount over phone and requested for getting the connection back as soon as possible (Entire amount was paid within minutes after gas supply was disconnected).

I selected paperless billing. Then my credit card expired months later. I think because I turned on paperless ~ they did not call or email me or mail me a nonpayment notice. They just shut off the service. The phone folks insist I was called and sent paper notices. That is a lie. I use my phone for all business and answer ALL CALLS. They did not call and I know that. Awful service. Have to wait 7 days to get heat and hot water and gas for cooking and clothes dryer. This is criminal.

I am a disabled single mother of two little girls. I signed a lease for a new rental on November 1, 2016. I wasn't actually moving in until November 14, 2016. Well I came here and there was NO GAS METER!!! Which meant no heat, hot water or to even use stove for Thanksgiving... I've called over 20 times and I get a different story from them each time. So I made a complaint to the BBB on or abouts November 17, 2016. I know that Nicor received the complaint but they told me that they tried contacting them but haven't heard back from the BBB.

In October I received a notice on my door saying I havent used much gas and needed to contact them. I did and I told them I travel for business and had been gone for 2 months. They said my meter needed to be exchanged and I had to be there when they did it. I explained again that I travel for work and most likely wouldnt be home until the holidays and set my appointment up for the week of Christmas. A week later they shut off my gas service, exchanged the meter and put a lock on it. I have a 16 year old at home and they left her without heat, hot water or the ability to cook. It has been 2 months now.

I'm new to the whole out on my own scene. I just recently moved to Rockford and am renting my very first apartment on my own. I'm responsible for paying for gas and electricity. Electricity was easy. All I had to do was make a phone call and I was in the clear. Nicor, not so much. I called a week ago to set up my gas account. They told me the soonest they could come out would be today (a week) to get a meter reading and what not. I set up the appointment for today between 8am-12pm.

Nicor Gas has the worse customer service, simply uneducated on how to be courteous to customers, regardless of the customer's circumstance. They must remember they are in a "business". They are getting paid to answer calls. Their paycheck depends on us customers, and if they dislike their job, they must get educated and begin a better job search that can teach manners, better yet, the company should hire educated individuals. The customer service reps that take my calls take joy in being rude, take pride in being the worse. REMEMBER THERE ARE OTHER GAS SUPPLIERS! I'm switching today. Can't deal with that anymore!

Had a bill shut off due to non-payment. Paid it on a Wednesday and they said nobody would be out until Monday between 8am -12pm. Nobody showed up yet. Called them and of course "no supervisors are available" **! Why would you tell them a time frame if you dont show up at that time. I asked if or when the next available worker would be here and she said they dont have that information. Lies! I'm to the point of switching everything to electric. Horrible customer service.

My gas got disconnected without notice. I called and paid the bill then was informed that I had to wait 5 DAYS to get my service restored after I told them I have four children in the house one including a 5 day old baby and still nothing. I think this is by far the WORST company ever. I feel they need to reevaluate their policy because as quick as they turned it off they should be able to turn it back on with a confirmation of payment. It's that easy... IJS.

My gas service was disconnected by Nicor on Friday (6/17/2016) due to an oversight of payment on my part. Shame on me. I didn't even know until I tried to cook dinner that night and the stove wouldn't light. I went downstairs and checked to see if the water heater pilot light was on, which it wasn't. My next step was to check the meter. When I went outside, I found out my gas was shut off and locked. I immediately found Nicor's number and called only to find out their customer service department was closed. This was at 6:15 pm. Now I have to wait until Monday morning, because they are closed on the weekends, to call and schedule an appointment for reconnect service.

Horrible company!!! No bill, no notice at all of shut off. Then told I owe for 5 months. But no bill sent. So I paid bill. Then they tell me to get it turned back on I have to wait for 5 DAYS!!! After speaking with 5 different people and two rude as hell supervisors then told I will be transferred to a manager. Then amazingly my call keeps being disconnected. THEY ARE THE WORST COMPANY!!! HORRIBLE CUSTOMER SERVICE, HORRIBLE!!! SCAM ARTISTS! SHADY AS HELL!

Terrible customer service and billing system. I added my credit card information and set up auto-pay when I opened my account. Not only did their billing system delete my credit card, it also never initiated my auto-pay, even though the website confirmed it at the time. This resulted in late fees being tacked on to my bill without my knowledge, and no notification that my credit card or auto-pay was removed. On top of that, no phone call, letter, or email was sent saying that there was any unpaid billing issue.

I tried to change the information on my auto-pay today, to update the new expiration date on my credit card. I couldn't. It wouldn't let me enter the new date, and wouldn't let me call it a new card. And when I tried to find a way to contact Nicor, there was NO WAY other than email and a 72-hour wait. I called the phone number and got an endless loop -- "I'll need to look up your account." and then a pause and right back to the main menu. This is a terrible company with a monopoly in the area, so I have no choice but to use them. Also, they are archaic when it comes to contacting them.

Worst company you can even deal with. I hate Nicor gas and I pray day and night for them to go out of business. They shut my gas service for $200 dollars and I am set for auto pay. They never called me about the bill and I didn't know until the service shut off. I called them and paid it and still they didn't come and reconnect it. I have 2 kids and wife and my mother who's 80 years old who has a problem breathing and yesterday at 1 a.m I took her to the emergency room and Nicor gas knows about all that and they don't care. It's 20 outside so cold and don't know what to do. I think we live in the 5th world.

Nicor Gas decided to turn off my gas on April 18, 2016 to replace our meter. There was no notification on the door prior to the shut off and no warning telephone call which I understood was legally required. Our account is in good standing. We knew nothing of the gas shut off until the next morning when there was no heat and no hot water and no stove on which to cook. When I called Nicor, they told me that if I could stay home from work today they could have someone come out to turn the gas on. Terrible customer service. It is like we live in a third world country.

We moved recently and had just made a payment. We had been on the payment plan. The customer service agent told me she cancelled the account. I call when we move and we would continue with the payment plan. I Called and apparently they didn't transfer service. My meter got shut off yesterday. I called this morning and paid bill in full and transferred service but they won't turn on for 4 days. It's 20 outside and my children are freezing. I have nowhere to bring them and they just can't seem to get here sooner. This company sucks. We need an alternative to Nicor. Not only are my kids cold but I have Raynaud's Phenomenon where I lose circulation in my fingers and toes when it's cold. I could lose my fingers and toes.

I am set up for automatic, fixed payments with Nicor. However last month Nicor took an additional $724. I discovered this when my debit card was declined at a store. Nicor admitted their mistake but said I would have to wait ten days to get money back. This was a huge problem because this was money allocated for mortgage. It's been over ten days and not only did they not return my money, they are helping themselves to it. My latest statement shows a credit balance of a little over $500 and they took $200 for current bill. This bill isn't due until the end of the month. I need my money back to pay my bills due the 15th.

After husband tried to establish service Nicor sent letter stating he could not obtain service because of a bill I had from 9 years ago. This bill was from before we were married or even knew each other. I explained and they stated when you marry someone you marry their debt in Illinois. Unbelievable. I have all conversations copied, recorded from three different Nicor employees.

My lease was going to be up at the end of May 2015 so I filled out two stop service forms and requested for my service to be shut off and taken out of my name as of May 30, 2015. My service was not taken out of my name and the vacant house was still being billed to me. After my bill was racked up to nearly $200, I called and asked to speak with a supervisor. The supervisor advised me that she would stop the service and send me my final bill to my new address, which I supplied her with. I never received my final bill; instead I received a letter in the mail indicating that my account was now being handled by a collection agency due to my unpaid balance. I then called Nicor and asked to speak with a manager again to see what had caused this issue. I was informed that a supervisor would call me back within 24-48 hours. That was over 72 hours ago and I have yet to receive a call back from them.

Nicor stopped sending monthly bill in January or February 2015. I sent 100 dollars. For a couple of months asking to send a bill. They never did. Since April of 2015, the gas was on. I did not receive any kind of bill. Not even a shut off notice. I came home today Sept 2nd 2015 with no gas service. I don't owe that much and will pay on the bill til caught up. Is this against the law to just shut off service without sending prior notice. Of any kind?

During the evening of 8/19/2015 we found that our gas service had been suspended. Prior to this I had scheduled the payment online to be taken out on 8/21/2015 in order to avoid disconnection. The bill was less than 30 days past due (it was due 7/26/2015). Of course we didn't discover it was shut off until after their customer service line was closed for the evening. On the morning of 8/20/2015 at 7:02 am I called to schedule an appointment to have a tech come out to turn our meter back on. During this call I was provided an appointment time slot of 8/21/2015 from 8a-12p (today). By 11:30a today (8/21) I was concerned that I had not heard anything and called the appointment department regarding this.

I was having my service reconnected. My appointment was from 8am-12pm. I was home during that time. My wife came home at 10:30 from errands. She sees a note attached to the door stating Nicor was here at 9:45 and they would reschedule for Thursday. I immediately called customer service and request the service tech to come back to my residence. I told the supervisor that no attempt was made by the tech at the door to contact me because I have 2 dogs that would have barked if the doorbell was pushed. He tells me that they do not ring the doorbells. Odd I thought. I asked him to send back out a tech so I would not have to wait 2 days since we were still in the 8-12 appointment time. He apologized and said that was not possible since the appointment was already met and that they were overbooked.

I filed bankruptcy and everything was discharged Nicor Gas said they didn't receive any paper, so lawyer sent the 341 they requested and got confirmation they received and they still won't turn my gas on. I just moved, my son is asthmatic, my daughter is 9 months, and everybody I spoke to was rude. ** the representative, ** the supervisor - ** the representative just sounded like she just don't care - as soon as I told her what was going, she said "I'll get a supervisor", which was rude **. So frustrated my kids don't have hot water. Is there another gas, 'cause Nicor sucks!

This company is the most bogus gas company ever. I separated from my husband 8 years ago. I had an old account which were in my name. My husband's server were interrupted at his new home of 5 years and Nicor combined my account with his account. I thought it was illegal to add someone else account to another person. They lied and said that he was a co-applicant on my account so that they can get the money that I'm responsible for. Nevertheless, I never seen his name on any of my bills. Shady in Illinois.

They shut gas off after I sent partial payment in. Wasn't able to get any customer service until after disconnect. I see that this is typical. Also online wouldn't accept partial payment. Also 4 days before service restoration. Crummy crummy crummy customer service.

Nicor requested a date to come to my home and replace the gas meter. The date was arranged and they defaulted on the 4 hour window "due to an emergency in the area." I rescheduled around an impending vacation. My neighbor called me during that vacation to inform me the meter was exchanged in my absence and Nicor taped a notice on my front door announcing they would need to return to light the pilots. I'm livid that they disregarded the appointed date, came on my property placing this notice on my door, and I returned home to no heat or hot water. Once you call to have the pilots relit, they are suppose to do so within 2 hours. Four and a half hours after the call they did arrive. During this time I was on the phone for 55 minutes waiting to speak to a manager. Apparently no one efficient is running the shop.

Nicor came to my house to read the gas meter. Tore the lattice off of the bottom of our deck off, and damaged all of the lattice. No reason to have done this. The gas meter has a trap door on top of the deck. I called to report it, they said they were not liable for any damages. I going to call the media. Who do they think they are!!!!

It's sad, I call to get my gas turned on and they say since I got married I have to pay my husband's bill that he had before he married me, a bill from 2009. I wasn't even with him. Lawyers say that they can't do that but they did hate Nicor. Wish there was somewhere else. Sick of this crap.

Since we have lived in our home (2 years), we have received exactly 2 bills from Nocommonsense. Today just when we started showers, dinners and laundry, our service was disconnected-conveniently 15 minutes after they closed for the day, and a day before they are off. I guess it's better. Last time it was on Thurs and yes, they just couldn't make it out until the next week. We have babies. How is it no one can control this monster. Of course, we will need to pay a plumber to get the gas water heater going again. We tried last time, and it even took the plumber some work-add another 250.00. BTW a friend still has a disconnect on his credit from 15 years ago while living with a bunch of his buddies in college-lost bills.

On January 5th 2015 Nicor employees where installing a new gas line across the street when one of their trailers crashed and wiped out our mailbox. Since then we still don't have it fixed or replaced. They could care less about what they did. I have done everything they asked me to do get an estimate, fax, call and follow up so many times that my phone has them on speed dial. One lady ** said that she would put a "rush" on this because they claim they never received the fax! OMG still to date, March 18th my neighbors drive by and shake their head???

HELLO Friends. We live in Chicago ill. We did not receive any bills from Nicor and I call them so many times but we did not receive any. On January 9th, 2015 Nicor Gas company shut off my service and they send me bill for 585 days. Right now, we don't have heating on this chilly winter. What can I do???

I paid over $400 to get my gas back on and get told they have not one person to turn on my service until Dec 6, 2 weeks. They are calling for freezing rain and snow. And because it's thanksgiving next Thursday, they have no one. Come on, I need help please. I need to get it restored Now, not 2 weeks. Thanksgiving is a week away and it's 1 Day not a week.

My wife and I had just bought a new house in the summer of 2013. Neither of us had ever used NICOR before - electric heat & cooking. I have used budget plans from our power company and it averages out your bill so you can budget. My mother had used NICOR's budget plan and liked it. So I signed up..mainly because my wife had just lost her job and we needed to budget heavily! So from December - March out gas bill was $72. Now we only have a gas oven, stove, and water heater. No clothes dryer. So I assumed that their budget plan was continual - like the power company's and like my mother's NICOR budget plan. Imagine how shocked we were when we get a bill in April with a $485 settle-up charge saying we owned them this much for the high winter costs we didn't pay!!! NICOR neither showed us how much the actual usage costs were during those months nor told us there would be a settle-up charge in the Spring. So we have no way of knowing how much we were actually using and if this change was even real! They could have come up with any number and claimed it was a real charge for usage.

I discovered Sunday when I did not have any hot water that my gas was shut off. When I called Nicor emergency line they told me I had to call customer service Monday. I called first thing Monday morning and come to find out my bills had been returned to Nicor because they had my wrong mailing address even though they should have my address since they have been my gas provider. I promptly paid the bill and was told I have to wait a week for my gas to be turned back on. I pleaded and begged for them to turn it on sooner since I have a three month old at home and the customer service lady asked if I was done with my sob story. This is by far the worst service I have ever gotten from any company. Shame on you Nicor.

Nicor came to my home to restore service and they forgot to light the pilot to oven. He lit stove pilot. We slept with a gas leak all night. I woke up with a headache. No one ever called from Nicor to asked if everyone was okay.

I'm 72 and handicapped and pay all my bills on time as long as I'm sent something. Three weeks ago, I got a letter that said I owed $845.00 and hadn't paid anything since 2012. I've noticed that date often in other posts here. They said they'd be turning off my gas in 2 days. So, in order to get some time to research the matter, I send them an electric payment of $500. It was all I could afford. Their software rejected the payment. I remembered something about having this same problem about 2 years ago (2012). I set up another Nicor account with Citibank and made the payment again. This time it went through. I wrote them a letter 1 day later marked urgent since I couldn't get them on the phone and will never try again, for which I got a voice message reply yesterday. The woman said I now owed $450 more and that they wouldn't turn on my gas unless I paid them the money in full. I've never gotten a bill or overdue notice from them since 2012 other than the final letter.

We've moved into a new house and I called to transfer our services over. I was told that I owed over $800 due to an unpaid balance from back in October of 2011 for a house we moved out of in October 2010! When I asked how this was possible, I got several different answers and then eventually hung up on! They claim I never told them we moved out. I informed the (extremely rude) guy that I called in October 2010 and had the service transferred to our new home and he went thru his notes and found it to be true. I asked him how it's possible then that I'm being charged for a full year after I transferred my services. He tells me that is not his problem, maybe somebody was living there and never changed the service! Seriously?!?! That sounds like it's completely his problem!

I set up a payment arrangement on my gas acct, I paid $193 for the down payment. Nicor shut off my service and when I called and asked why, they said I didn't pay $193.19. So now for 19 cents they refuse to reconnect my service unless I pay $600.

I am furious! I paid my gas bill and my gas was shut off by accident they said! Then they send someone over hours later. Turns out Tiffany (who had no supervisor available... (surrreee) didn't advise me I had to be home! Now no one can come until Tuesday. It is FRIDAY, freezing here in Illinois, and I can't take a shower, cook, stay warm nor do laundry, IN MY OWN HOME!

I have requested service 3 times in the last two weeks. I finally receive an appointment for a technician to come and install my gas meter (or rather re-install it because the previous tenant left owing them money so they pulled the meter from the residence) and the technician never showed up. I am at my wits' end. I have no heat, no hot water and no stove. Thankfully we were able to find an electric heater and some heating blankets for the colder nights. I am so glad this wasn't a month or so ago when things were being really cold.

I will never contract with Nicor Advanced Energy for natural gas again. My cost per therm during January was $1.058, last January $0.512. My cost per therm during February was $1.689, last February $.508. Meanwhile my consumption increased approx. 200%. If you don't pay 100% within the billing cycle, customer service merely responds, "No excuses, you're going to be disconnected."