Nicor Gas Reviews

I just want to say that I just called Nicor today to set up a payment plan and the customer service rep that I spoke to was amazing. Her name is Jenna and I just want Nicor to be aware that she goes above and beyond and was the nicest rep I've ever had the pleasure to speak with. She deserves recognition for being so patient and understanding and helpful. I've never spoke to a rep that was so kind and willing to sit and listen to my hardships. She deserves a raise, a vacation and just good things.

Today Nicor did a great job of resolving this. Per neighbor experience and other reviews I didn't expect it. But I contacted them, sent photos, and they went beyond the call to correct it and I'm more than satisfied. So I'm retracting my prior review.

Today I called Nicor Gas. I was on a payment plan so I was paying a high bill but someone call Nicor Gas and call act that was me and I had code place on my account I could someone do that, omg the customer service was not good at all. I am not happy. This is fraud, someone going to be a very big trouble.

Someone other than me got a "collection" letter for NiCor Gas from Harris & Harris Ltd 111 West Jackson Boulevard Suite 400, Chicago, IL 60604 in my name "Kris". It said I owed "53.78 but what not sure as I have not had NiCor gas for several years. It should not be legal for these entities to approach or send letters UNLESS they provide exact details on what and when and what location (address) the service was provided to. This give citizens and consumers the runaround, is both discriminatory to low income and races and the ill or bankrupt as well as shady and unethical business practice. Has data at NiCor and its "third parties" and "partners" been breached and brokered or shared and mined by this 3rd parties? I do not owe this and is traumatizing and just bad civil and consumer privacy practice and terrible/exploitive system/process.

I was out of work for Covid and was able to work out a payment plan with Nicor. After months of paying faithfully, one of the payments didn’t process and they shut me off. I called to make the payment and they said the only way they will turn it back on is if I pay them the full bill (a lot more than most people can just drop on a dime). I told them I have paying on time regularly and if they could just cut me a break this once because I didn’t realize it didn’t process and it was a flat out no. Not only did I have to max out a credit card, they told me someone would be out there to turn it back on in FIVE DAYS! The days are ok, but the nights are still freezing. All this over one missed payment after being a faithful customer for years!

We have an account in good standing, bills paid in full, on time every month. We were notified that they needed to do a meter exchange and then let them enter the house to relight pilot lights by 4/28/23. On 4/10/23 they changed the meter out and shut off our gas while we were at work. No appointment, no notification. By the time we got home and saw the tag on our front door, their offices were closed.

I received a notification that my bill was due. I paid it. The amount was not correct. They then auto paid it again for the same incorrect amount and I had a credit of the 2 amounts added together. They will not refund my money for 10 days. I asked them why they auto paid the amount and they said it was an auto deduction. I said that according to them I really did not owe anything so why did they take any money out. I received no valid answer just a run around. I am waiting for my money to be returned to me.

My experience with Nicor Gas it was awful since I started using their gas in 2019. Their taxes are the higher in the business, their gas is the expensive, and their customer service is the worst in the United States! To speak with their customer support is almost impossible! They don't send any emails to their clients with any useful information as well! I don't recommend their service to no one else.

I Just recently purchased a house in Fox River Grove. I connected the service in September. The repairs in the house are NOT complete, so nobody lives there, nobody cooks, nobody dries clothes and the temperature inside is set to 63 degrees. My bill for November was $140 (my parents who live 4 blocks away and have house twice my size had bill about half of that). My bill for December was $190. My parents bill for December was $102. Their house is not only twice the size of mine, but they also have 10 foot ceilings. We are both with Nicor.

Paid the fee in full like it said to and got sent a link to schedule an appointment to turn it back on but it didn't work and Said I had to call customer service. Seems their business hours aren't at 9:30 am on a Friday. Call multiple times and won't let me schedule anything but says I paid and that I owe nothing anymore. ** business that doesn't know how to answer the phone.

My entire winter bills were "Estimated", gas price were at 0.55 to 0.68 during the winter season. When they increase the gas price in May at 1.11, the bill suddenly became "Actual" instead of "Estimated". They claimed more than 200 reading difference accumulated from the winter season, but they charged this 200 reading difference at 1.11. I called customer service, as a result, they sent me an even ridiculous bill! Can somebody tell me what to do with a deceitful company like this? I wish I can grade this company zero star.

Our bill got past due because of Covid and we paid half of it. Still to be turned off on Easter weekend. Said we can’t get it back on until Tuesday. Four days of freezing with four kids in the house. This is unacceptable. And will be changing service as soon as possible.

Gas service shut off on Oct 19th, paid past due bill on Oct 20 but they can't come turn it back on for 4 days till Mon Oct 25. If they shut me off in a day they should come today Thurs the 21st to turn it back on. This is garbage that it takes 4 days and I need an appt to get service back on. Try giving someone some overtime and come turn my gas back on the same dang day. My bill is paid! **!

Nicor replaced our gas meter in December of 2017. Their crew asked if they could place the new meter at a new location on our home and stated they would remove all the hardware at the site of the old meter. I said OK. I assume this new location meant less work for them. After removing the old meter they left a steel pipe sticking straight up out of my concrete patio that was connected to nothing. They said they would come back later and remove that section of piping and fill in the hole in the patio. They still haven't removed that pipe as of October 16th, 2020. Whether it be a phone call or the occasional worker that comes to our house, I get a different story every time and no one ever does anything.

My gas was shut off due to a gas “emergency.” I was never notified. Three days later, I realized I had no gas service. My meter was locked. My account was up to date. Called customer service. They were unable to give any specifics. No one knows who called in the gas emergency or why, and if no one is home, they do not do any further followup. I called for repairs to my hot water heater thinking it was not working despite it being only 11 months old never thinking my gas may have been shut off! I was pissed! There is accountability with this monopoly! My state rep has been notified!

I have for years asked them to close the online accounts created when I previously had gas service. I get reminders about credit card information expiring for my account for a service I discontinued years ago. They confirm the service is off routinely but will not remove the account. In 2020 I have just received another notice for credit card information expiring on an account from 2012.

Today is the 110 day after Nicor sent out an e mail stating that they would be installing my gas service in three to ten days. When you call there and ask for scheduling you get the same answer every time, "Somebody will call you tomorrow." After getting a person's name that could solve this problem I left him a voicemail, that was three days ago and still no response. This is new construction so we have been waiting to run the water service to the house due to no heat in the house. In my thirty years in business I have never had such an issue with any of my vendors or customers. I talked to a Nicor worker one day at lunch and he said it will never change there because they have no competition and they can do what they want!

Nicor Gas needs to be seriously regulated. For years we have had to put up with Nicor on our credit reports reporting negatively against our credit and also giving us unethical high gas bills whether you rented or owned a home and no one seems to care. While the ceo's of nicor live a lavish life price gouging on the consumers. They send out extremely high gas bills with weeks to pay and if not paid boom you're hit with a disconnection notice and even some reason you are not allowed to enter into a payment agreement and if you're successful at getting one it is their choice how much you pay with adding the new high bill to the bill. Complete cash cow business. While the customers sit and ponder on how to pay this Nicor expense, again you're disconnected and once you do pay it, you're punished with the wait game!!! 5 days or more, nevertheless you have small children or elderly parents living with you.

Reading other reviews to realize I am not alone on this. They supposedly sent someone out, I have a newborn at home with a toddler-- we've been moving all day (my husband-in and out unloading the truck) while I am inside organizing. NO ONE NOT A SINGLE SOUL OR TRUCK SHOWED UP. I call at 4:30pm.. (also mind you I had other technicians throughout the day cable & internet both came) (appt time is 8-5pm--notice the 9 hr window & NO phone call to say we're on the way) & they say someone came. No one was present. They left & will not come back, reschedule for Tuesday again 9-5 window--the original appointment was Saturday). Mind you I had this stop/start service scheduled 2 weeks in advance so I won't have an issue doing it last minute. Customer service is completely rude, not understanding and is in no way to own up to anything their employees did, they continue to blame the customer.

Due to paying for our other bills, we did not have enough money to pay for our extremely overpriced bill. We called to only be told we can't do anything, not even a payment arrangement. I would rather go to someone else for gas rather than Nicor. If it were my choice, I would've stopped going with them a LONG time ago.

Nicor tells me they need to do a safety check on the gas equipment in my rented apartment in my building. They tell me this via a disconnection notice. Instead of calling me, I have to call them. Okay. fine - I call in to schedule an appointment. Don't try to use their phone system - it's broken. If you try to enter your zip code to authenticate for a service appointment, you get booted back to the main menu. Just mash the "0" button - ignoring prompts - until you get put on hold for 30 minutes. IF they pick up, you can schedule the appointment that THEY requested in the first place. If you fail to schedule, they will disconnect you. Once the appointment is scheduled, they blow off the appointment completely. My property manager had to leave - he couldn't spend all day waiting for the guy to show. It was already 30 minutes outside the already generous 4 hour window by the time my manager gave up.

I just got off the phone with a Nicor representative. Our conversation concerned my billing. My charge for this month is $23.04. I explained the only gas appliance left in my home is a small gas fireplace with the pilot light left on. As we went through my bill, we discovered the charge for actual natural gas used last month was $2.88. She explained the additional $20.16 are permanent monthly charges I have to pay regardless if I consume any gas or not. $16.38 a month charged for the meter, and the rest are taxes. I told the representative I was not pleased with this practice, and wanted to shut the gas service down for the summer. She said they could however, It would cost my more than $75 to turn it back on again for Winter use. This is a total rip off! Every appliance in my home is electric with the exception of that fireplace pilot light being on. How can Nicor get away with gouging customers in this way? Is there anyone I can go to to air my grievance?

I want my money back. I enrolled in autopay when I setup my account. For the first billing cycle it didn't debit my account. After I noticed I called and was told I would have to pay online, but there was a fee, not happy. I reluctantly (because of the $2.95 service fee) paid my bill online. Then the next autopay came out for the balance that was already paid and the new balance. Basically stealing $249.25 out of my checking account. I called and was told there was nothing that could be done and their policy is the funds have to stay within their account for 10 business days before being refunded. I am a very unsatisfied customer.

They have been zero help. They accidentally shut off our gas, nothing left at our door, nothing left in the mailbox, middle of December. Thanks Nicor Gas. Our family can just go somewhere else, no bigs. Then they said someone would be out within 4 hours to figure this out, 3 hours later they said “oh looks like we are not sending anyone. Do not tell me your garbage story. Call back at 7am.” I have never left a bad review in my life. Congrats NICOR GAS. YOU’RE THE FIRST.

I’m a plumber called by realtor that Nicor found a small gas leak, house is vacant, when I arrived at house the meter is locked. We repaired the marked gas leak at water heater pipe and called Nicor, they said someone has to be at the house before they unlock it and it could be up until 11:59pm. They should just plastic tie the meter with a warning tag not lock it. So now the realtor or I will have to wait here all day for them to unlock the meter, that’s so inconvenient!!

Called Nicor 6 months ago about getting gas meter installed, we were all electric, when our system finally went out 3 months ago, we had no choice but to replace it with gas furnace and air. Still waiting. We're in a established small lot community. When I called last week I was told 2 more people had to get here. One supervisor and after that another crew would connect, the problem is the month or more in between people. So I am hoping for a warm fall!

Our services were disconnected for obvious reasons. Spoke with a customer representative and I agreed if there is a past due balance unpaid, of course services should be disconnected. The problem is, we were to believe to have been on auto payment program (as ALL OUR OTHER BILLS ARE SET THAT WAY) as well as paperless. Nicor Gas did NOT contact us by phone prior to disconnection (which is stated in their terms of procedure) and they also did not bring this to our attention for TWO YEARS. Their rep said we were lucky to have not been disconnected sooner. How is that lucky? We cannot afford to pay $1,800.00. Had they followed their own company policies and procedures, they would have been paid and my family would have gas.

My husband and I recently moved in our new home December 9th, 2017 and when we called Nicor Gas we found out that they never disconnected it from an apartment back in 2007 or 2008 till 6 months after we moved out of there and they never billed us. Now we have an $1000 bill hanging over our heads and they say we're responsible for it. I could see being responsible if they would have shut the gas off when we told them to but they decided that they didn't want to. So now I have to make a GoFundMe post and raffle off some of my crafts just to get it paid. They keep arguing with us that we're responsible for it.

I moved into my new home in February of this year. I opened up an account with Nicor, which has been my 4th new account/address in 6 years. In August I suddenly receive a bill with my normal monthly amount plus a $455.90 amount they claim is from an old account from an address I shared with my ex-husband in 2008. The account was in his name, but they have been unsuccessful in getting payment from him, so they just now slapped the balance onto my account!! Again, I've opened 4 subsequent accounts since moving from that address with no issues or mention of this previous balance. This balance has never shown on my credit report or anything. So now because I still have his last name and they were unsuccessful in receiving payment from previously trying to tack the account balance to his mother's account, they have tacked it onto mine. His mother recently moved in with her boyfriend so no longer has an active account in her name.

Worst gas company ever. They do not consider their customers a priority!!! Spoke with a manager named Kelly. She can’t even tell me basic information about the company and how it works so I guess they let anyone supervise there! HORRIBLE COMPANY. I wish we had more companies to choose from in my area but unfortunately we are stuck with this crappy company.