Duke Energy Reviews

What a load of BS this company feeds their customers. Requested a TOU rating for my meter 2 yrs ago before moving to this state, and they never gave it to us. Called them today and requested it again and was told they have to approve it. Why? Every electric company in the West never had to do something so stupid! You called and they would give it to you. Not Duke, though, what crooked business practices are they handing to their customers? Why would anyone wanting to save on their bill not want the option to go with TOU? Customer service said according to our current bills, we would only save $1? That seems like a complete lie to me. My response back was: Well, if I had TOU, I would shift my heavy electric usage to off-peak times! Stupid woman said: Fair enough. Hate this crooked company to the core!!!

I was paying through the autopayment option for 7 years with Duke Energy in Polk County, FL. Then my autopay was missed once, and they disconnected me from autopay for one year. They just said on the phone, “that’s how it works.” So now I have to pay manually every month. It feels like they’re punishing me.

Duke's subcontractors are absolute crap. They have NO consideration for private property and have no consideration for anyone other than themselves. I have been blocked in my property for two days and the only answer I get is "it's gonna take a while". Tree trimmers, line guys, same answer. They are extremely disrespectful and aloof. I'm so tired of having to deal with their crap.

I was on a plane that divided your payments equally monthly. It is supposed to keep you from having a huge bill at the end of your service. They changed and increased my bill 4 times in 8 months. When I moved they sent a huge 350 excess bill. They refuse to make payment arrangements though asked multiple times and said nope they do not do payments. They simply put it on your credit.

All I wanted was to clarify why I got double billed for service that I had already paid for on time, and the CSA was so Obtuse. She could not understand what I was talking about...it's bad enough that the bills are overpriced, now they try to double bill you.

My electric bill is over $6,000 and Duke Energy want explain to me why my bill is so high, and will not work with me on installments to bring it current! And when they did call themselves putting me on an installment, it was so high that I couldn't pay it! They are evil and sneaky! I wish I could get service through someone else. I'm considering going to the news about this situation.

This company is price-gouging. Ripping customers off. They are charging customers exuberant prices with no explanation based on usage. Monopolies shouldn't be allowed.

Today I woke up to a disaster with a flooded basement. Called the plumber but he was unable to do what he needed to do because my 1930’s home didn’t have a main breaker to shut power to the home meaning he would be standing in water while he worked with electricity live. So I had to call Duke to shut my power off. I had an active water leak happening. Dreading my call and panicking that I had so much to coordinate on a Friday- plumber, power and restoration I was pleasantly surprised by the customer service I received from 4 different CSRs on my 2 calls. Each of them were spectacular! They listened, had kind empathetic words, and went out of their ways to help me through everything!

The rebate card that Duke Energy gives you ($500) after you spend $7000 is a joke. You can't use it for bills or deposit it to your bank. You can only use it for purchases made at the grocery store or retail and each time I have tried to use it, I get denied. Makes me feel like this is a bait and switch.

I just wanted to thank the crews that worked on Cotton Rd in Sanford NC on Monday night at 6:17 pm. They had a big crew working all night and by 6:30 am we had power. Awesome job guys!! One really doesn't realize how important power is until we lose it, these people put their lives on the line every day. Again thank you so much!