United Airlines Reviews

I was offered a flight for Saturday morning to Miami yet still unsure of where luggage is. I spoke to a passenger supervisor named Ruben ** & he stated the luggage would still be at Newark & I can retrieve it & check it back in the morning to go to Miami. The caveat: the airline "ran out of hotel vouchers"- in other words being a young woman traveling alone, the airline does not care about my safety overnight & I am stuck in the airport - very safe! Needless to say that was not a risk I would take & I canceled the Miami flight. At this point I just wanted my luggage & started to make arrangements for a family member 3 hours away to get me (by now it is close to midnight).

I go to baggage claims, wait in line again & the first agent I explained the situation to was clueless. I requested to speak with someone else (Carla or Harla) who told me my luggage is locked in a container & cannot be retrieved until 4 am & that Mr. ** was wrong and that "I" can get him in trouble!! Again I advised her I will not stay in the airport overnight as there's no accommodations which is a safety concern & waiting for a family member to get me from a few hours away. Not only does she refuse to help me she walks away & slams the door to the side office in my face! A few minutes later she came back out & I said to her that's no way to treat a passenger & she did the same thing! I then spoke with several gentleman employees who offered to help. At this point no one knows where my luggage is.

About 40 minutes later when my family member arrived we spoke to a different baggage agent (Maggie) who looked up my information & advised me my luggage is in Ft. Lauderdale - landed around 12:30 & checked in to unclaimed luggage 1:02 am! My luggage was on a different flight altogether than the standby flight that I couldn't get on & no one ever advised me of another flight to begin with! At this point (close to 2 am now 7/30) Maggie files a baggage claim & tells me it will be on the next flight to Newark & couriered to my home.

It is now after 8:30 pm on Sat 7/30. No luggage, no updates. Numerous calls made-the flight it was supposed to go on this evening (#10) canceled; 2 more flights tonight extreme delays & probably canceled. Yet the 3 flights this morning from Ft. Lauderdale to Newark all departed & arrived no problem. No one can tell me why my luggage wasn't on any of those flights.

At this point, I pray for an update overnight & my luggage arriving to Newark Sunday 7/31. I have incurred a checked baggage fee of $25, food & beverage incidentals being at the airport for 12 hours on 7/29 from check in around 2:30 pm to leaving around 2:30 am 7/30; over $50 in food/beverage costs as airports upcharge (& can submit the transactions if needed), lost vacation expenses since my vacation now is canceled and ruined; lost wages from work using vacation time for now no reason since my vacation was canceled due to United's inept attitude in handling this matter - no luggage, no idea when I will get it, & an airline that had no problem leaving me stranded overnight in an airport (in the event a family member wasn't able to get me) because they "ran out of vouchers - worth $200" as per Mr. **.

I expect a generous compensation financially due to the hardship and costs I've incurred, and the agony of my luggage still not sent to Newark and therefore not with me. This has been emotionally and physically draining and completely unreasonable!

She rebooks us for the following day. Now, I booked these tickets 8 weeks prior, and I also paid an additional 200.00 to upgrade us to economy plus 2 seats on the left side (by ourselves). The seats she gave us are in the middle of a 5 seat row, they are in economy plus, but those are not acceptable, as they are not what we paid for, not to mention they are cheaper than what we paid. Our original layover in Denver was 2.5 hrs, now it is 4.5 hrs... We lost money on our hotel, wasted time and gas. I called the so called customer service line when I got home, thinking that they would actually be able to fix this, well I couldn't have been more wrong. I was told I have to go to united.com/feedback.

This is a big joke, fill out your name, flight info, phone and we'll try to get back to you, in 7-10 days. We called back and asked to speak with a supervisor, haha, someone who said he was a supervisor named Jake, well, he can't do anything, can't give us first class seats. I even asked how much it would cost to get the first class seats, he tells me it's booked. I am looking at the seat map, there are clearly seats open, then they magically disappear, they they appear. We figured out this guy was blocking those seats, making it look like they weren't available. We asked to speak to his supervisor, and he told us, he was the top of the line. We asked for the corporate number, he said once again, he was the top of the line... He must have thought we were stupid. So no compensation for anything!! They don't give a crap about their customers...

They are happy to take your money, but when it comes to doing right by their customers, they basically say "too bad, not my problem, screw you buddy." I always flew with Continental, and was upset when they merged, I've spent a lot of money over the years with United. Thank goodness there are other airlines. I don't know if they are any better, but United's "customer service" is appalling, and unacceptable... If you can avoid flying United, please do...

My husband (from home) called the customer service and they are saying they can't do anything. He is very worried and trying to reach out to someone who can really help. I will never ever travel in this airlines again. I will ensure that I let everyone in my church and community be aware of this awful service. I will give them advice to spend whatever extra money they need to but avoid this airlines at all cost. I am hoping to get at least something back as compensation for going through this horrible service due to not having other option. I felt like I literally threw my money in trash by signing up to fly with United Airlines.

My wife remained on the plane - and I was told the remainder of the story by her. It seems the delay was of United's own making. United staff could not accommodate a disabled passenger's wheelchair. The disruption led to an overall delay of 1.25 hours - note 45 min longer than my tolerance level. Then, when reaching DCA, the plane remained on the tarmac for another 45 minutes. Overall, a 2 hour flight (2:45 ET to 4:40 ET) did not arrive and deplane until approximately 7:00pm ET. An overall delay of about 2.5 hours.

Three Points: I had reserved an aisle seat. When I got my boarding pass I was assigned a middle seat. The flight was delayed solely because of UNITED's staff disfunction. Why didn't the wheelchair go on a later flight to DCA?! A disruption to 1 person instead of 200. The seating in economy (aka - steerage) is akin to a confined animal feeding lot - except with less room. This experience has exceeded my capacity to endure the dehumanizing rigors and hardships of air travel. My personal tipping point was crossed and I will be EXTREMELY CAUTIOUS about flying in the future, with an emphasis to AVOID FLYING and especially UNITED AIRLINES whenever possible.

The person at the counter pretty much told me rudely if I had not heard the announcements about there not being any more space for carry-on luggage in the overhead bins. When I tried to tell him that if my husband does not have his supplies there might be poop leaked onto the carpets and he has to have his supplies, he seemed to not hear me and told me rudely that being a group 4 and 5 boarding passenger I can't have all these issues.

Whether we are group 4 or 5 boarding, is it not true that a carry-on and a personal item are allowed on flights? My husband had a medical necessity and we also had a doctor's note. After much struggling and fighting, he was allowed to stow his carry-on far away from our seat in an inaccessible fashion. He had to endure much inconvenience due to this.

Whether we board group 4 or 5, when a ticket is purchased on economy, it allowed for a carry-on and a personal item. On a long 15 hour flight, one requires things to be comfortable. How can more than 100 people be denied what had been promised in the agreement made when the ticket is purchased? To allow for a personal item and carry-on? How is it that more than a 100 people had no space to stow their carry-ons? If it was one or two people, one could consider it to be a situation. One could empathize with the airlines? But if more than a 100 people were denied their carry-ons it implies some kind of a gross miscalculation or overbooking. Also I would like to point out that on a 15 hour long flight, the amount of food provided was minimal. Any additional food items or snacks one needed for the flight were all in the carry-ons that got checked.

On our return flight on Tuesday 26 July 2016, I am genuinely hoping that the same situation would not happen. If my husband does not get to have his carry-on to stow away near him in an accessible fashion, it might lead to some leakage of body fluids on the carpets. I am sure that airlines would not want to encounter such a situation nor would I want my husband to have the humiliating experiencing to having soiled on himself on a flight. It is not right for the gate personnel to ignore my requests even when I showed the doctors' note.

I think it is unethical that group 4 and 5 economy passengers do not get to put their carry-ons in the stowaway compartments that they are offered with their tickets. If it is denied, please provide a refund for the inconvenience caused by not provided carry-ons. If the ticket price allows for a carry-on and personal item, one must get them. If it is regularly denied to group 4 and 5 boarding passengers, then the ticket price for the group 4 and 5 boarding passengers must be discounted to account for not allowing a carry-on. Either way, the airlines must have a fair and honest policy about these things.

I am very hopeful that the same situation might not happen on my return flight on 26 July. However, given that more than a 100 people were not allowed to bring their carry-on. I feel that that is something done routinely. As soon as group 3 boarding was over, the announcements said that there was no more space for carry-ons. How could it be that all group 4 and 5 passengers had to forgo of their carry-ons for such a long flight? Did they give the carry-on space of the group 4 and 5 to the group 1-3 passengers?

Then why not refund portion of the ticket to the group 4 and 5 passengers who were entitled to one carry-on and one personal item? Especially on a long flight with meager meals and a medical requirement, this kind of class-based discrimination is very disappointing. Kindly look into this situation. I would not wish to resort to filing a case against the airlines for a routine disrespect to the rights of the economy passengers but would do so if the same happens on my return leg of the journey on 26 July 2016 from Mumbai to Newark.

This is a complete fraud and now we can't get down to the funeral because United Airlines policies are only geared towards their pocket not the customer. I will never book with this company ever again. Now I am out $650 and never flew on United Airlines and had the worst customer service I have ever encountered. I would hope everyone reading this will never use them either.

So, of course I called "customer service" to find out what happened to my seats and they had no idea... But they could not give us seats, not in economy plus and not really together... In the back of the plane just in front of the toilets! I hate to think what would have happened if we had shown up for our 6:00 am flight to check in to find we were now stuck in middle seats for our cross country flights! Customer service... Hah! All they did was what I could have done myself on their website and offer obviously weak apologies but not reason how this happened or why!

I suggested that since they caused this problem that perhaps they should do the right thing and at least offer to move us up to some of the AVAILABLE first class seats... NOOO!! Can't do that!! Not authorized. Nobody is authorized to do that... Take what we are offering (nothing) or good luck! I have been a United Mileage Plus member for 30+ years, but that means nothing these days. Unless you are a corporate flyer and a gazillion mile a year flyer. I think I am going to cash in the miles on my account after this and the hell with them!

When I told Susan that "solution" made no sense, she was condescending to me. So I told her I wanted to talk to her supervisor. She told me there was no one else for me to talk to. I asked, "Do you not have a boss?" and she said, "Not that I could talk to. They don't talk on the phone. You have to go on United.com." I told her I was going to slaughter United on social media and that's what I am doing. 700,000 mile member, and that's how they treat you. If you have to fly, I encourage you to fly any other airline than United.

At 6:53 CT, I received another text message, saying that my 7:40 flight to Bozeman is delayed out of Chicago to 8:45 "due to awaiting aircraft.” This is inconvenient as my friend is picking me up to then drive over an hour away; in the dark now, oh and by the way, she’s 85 years old. Then, at 8:28 CT, I receive yet another text that my flight to Bozeman departs at 9:04 arriving at 11:21 MT. Finally, I am able to get off the plane at 11:45 and meet my friend. Exhausted, hungry, tired and fed up, I was not offered any compensation for my travel's trouble – instead I walk away with the feeling of dread that I paid all that money to have this happen.

On my return trip, I received a text message at 9:21 am that my flight at 12:30 to Chicago is "delayed due to awaiting aircraft.” It is set to take off at 1:13 and arriving in Chicago at 4:47. Again, I knew that my connection to DCA from Chicago would be missed due to this delay, so again, I invested 30 minutes on the phone and spoke to a customer service operator who rerouted me from Bozeman to Newark NJ and then on to DCA. I asked for an upgraded seat for my troubles but did not receive one. I lost my TSA pre check in status on the new flight. No meal served, problems with the WiFi, hot temps inside the plane, two dogs barking along with a screaming child did not add any zen to my flight.

Finally reached Newark airport, the flight attendants asked that everyone remain in their seat to let us with connections get off first. Several first class patrons were upset by this request and let us, in line to exit the aircraft, know of their disgust as we waiting and walked by. Went to the gate for my connection flight on the complete opposite side of the airport (took over 20 minutes to get there) knowing that it was going to be tight timeline as I only had 35 minutes from time of landing. I receive text message saying that the flight to DCA is “delayed due to awaiting aircraft” and now departs at 9:22. So from 8:40 to now 9:22. I received another text Update that the flight will now depart at 9:45. 8:40 to now 9:45. I receive another text update that the flight will now depart at 10:04. 8:40 to now 10:04.

For over an hour with no update, at 11:00, United cancelled the flight completely. We were told that there was no crew to fly us to DC even though the plane had just arrived and the passengers were disembarking. No crew. What??? Everyone rushed to the kiosks to make other plans, get a hotel room and be scheduled to take another flight out in the morning. I was given sketchy directions to catch a shuttle to another area to take another shuttle to a hotel. I was handed the voucher for the room but no meal ticket, no nothing. Others received $10 vouchers for food but couldn’t use them due to the restaurant was closed. By the time the shuttle got to the hotel it was 12:30 am. I was unable to sleep more than 3 hours as I was scheduled for the first plane out – boarding at 5:55 am – meaning I had to be at the airport gate by 4:30 am.

I had to take the 4:00 am shuttle from the hotel to the airport in order to arrive on time for the flight. It was 15 minutes by shuttle bus to the shuttle at the airport. Then we had to wait 10 minutes for one of those to take us just to Terminal C where we had to exit the tram and wait another 10 minutes for another one to take us to Terminal A. My TSA Pre check never followed me. Then I had to walk to the gate (another 15 minutes and through security) from where it let out. All told, it was over 40 minutes to get from the hotel to the gate, at four in the morning with less than 3 hours sleep. I get to the gate, there is no coffee shop open yet, no one is there at the gate.

Then I'm told someone has to give up their seat so I can fly home because the flight was OVERBOOKED! Then, waiting around for a plane that then has instrumentation issues and is again delayed 40 minutes. It was the tiniest plane and I was stuffed into my seat, no overhead compartment for my carry on. I checked a bag for an additional $25 – no allowance from United for all of the grief they caused. I missed a business meeting, missed a day of work, and inconvenienced a lot of people.

I am appalled at the lack of consideration of my time – you all are in business because of hard working folks like me. I don’t think I deserve this kind of treatment. I even tried to leave a voicemail feedback as was part of the directions on the website but was unable to do so because the mailbox was full and could not handle another voice mail message. Gee, I wonder why? The Customer Care form only allows for so many words and so much happened to me, that it wouldn't all fit in their tidy field. Airlines are not all the same - I fly all the time with the others and never have these problems.

I had an overall terrible experience with the service of United as a whole. The attendants all seem to be miserable and greatly lack empathy towards the public who are out of their element, shoved in close quarters, given little choices, and 9 times out of 10 there are delays etc... I understand the flight crew's number one priority is safety but secondly they are in a customer service role. Consumers are paying large sums of money, many times people have saved years for these trips.

We deserve to be treated with dignity and respect, and stop making everyone out to be a criminal or a burden. Go get a job behind a computer if you are incapable of dealing with the public in more extreme situations. Reading the general reviews United Airlines is clearly lacking in their customer service training. They are actually setting up a perfect storm for disaster if they continue to keep treating people like they are just a number.

On one red eye flight DC to Dublin the flight was so ice cold it felt as though we were aboard a flying frozen locker. Passengers had to wear coats and hoods and cover up with blankets. It was 7 hours of misery. The seats are so cramped and uncomfortable I truly think that the cost for economy and what you get in return is absolute robbery.

The flight from Dublin to DC many passengers tv entertainment was broken, 7 hours is a long time with no entertainment when you are expecting there to be some. The attendants were dismissive and bothered by our dissatisfaction. They gave no real alternative and no solutions. They were just rude and when I asked for their names I was told they do not give out that information. Are you kidding me? What kind of customer service operation is it that the servers name is confidential!

Every flight before boarding they would announce the flight is completely full and not enough room for all carry on and could people please check bags. Well for crying out loud stop charging for check bags and maybe this won't be an issue every single flight! Stop booking flights to the max because of the financial greed.

Between the ongoing security lines, the over packed airlines, the terrible treatment of consumers this is truly headed for disaster eventually. Think housing market crash 2007/2008. That's what greed and the abusive treatment of millions of people will buy you. Never again with United and I will share my feelings with all who will listen. Consumers need to take back our choices and stop being taken advantage of.

In any case, we were flexible so when we saw that we could possibly get on the next flight out to Chicago at 9:25am on July 2, we booked it. Basically when that flight started to board and we learned that the flight was completely full and they couldn't take us, that's when it went completely downhill. How could you cancel a flight AND not try to accommodate or secure another flight for your passengers??? The United workers did nothing, absolutely nothing for us and made us feel like we were beggars. It was totally demoralizing. They told us that all flights were full this weekend and we could be on standby for the rest of the weekend! I booked this ticket back in April to attend our friend's wedding and celebrate my husband’s birthday. Several passengers were visibly upset and still your staff did nothing for us. It was disappointing and poorly handled.

I spoke to other friends that went through this, this weekend but American Airlines was able to secure them a flight for the next day and worked very hard to accommodate them. Our mini vacation was completely ruined as we planned to spend a day touring popular landmarks in Chicago. I don't get that many days off from work, PLUS this was our first time traveling without our 2 and 4 year children so that day lost is a lot. Several seasoned travelers we have spoken to have asked that we post our complaint on social media but I would like to take this route first in hopes of 1) ensuring you improve the passenger experience and process and procedures around handling "cancellations" and 2) ensure that everyone on this flight not only had their money refunded (unless they found another means to be accommodated by this airline) but also receives hotel/flight voucher for a future trip to Chicago.

The reason United leaned on the weather as a reason for the cancellation is so that they didn't have to pay for hotel accommodations and that was outright wrong. Again there were no weather disruptions for our flight to be cancelled. A delay from the night before I would have accepted but to cancel a whole flight and put everyone on standby for the rest of the weekend was wrong. I would appreciate a response within 24 hours and hope there is a quick resolution to this.

After the 11.5 hour flight from Tokyo to Washington, I was beyond exhausted and ready to be home. I was extremely disappointed in the way the situation was handled, considering it was not our fault the flight delayed or because we did not ask to wait in a long line. If UA knows there are usually long lines for secondary screening, why would they schedule the transfer flights so close together? Why couldn't they at least be courteous enough to pay for our hotel room for the night?

Each and every employee was talking to us like we were dogs and as if it were our own fault we missed the flight. I saw two employees raise their voices at two foreigners who did not speak English very well. English is not my parents' primary language, so when I witnessed that, it was very upsetting because I couldn't imagine my own parents being talked to in that manner. I will be sure to never fly with UA ever again, and I will let all my friends and families know about this situation to make sure they won't have to go through the inconvenience I had to go through.

The return trip was even more aggravating. I arrived at the Norfolk airport for my 11:10 flight having checked repeatedly to see if there were any delays or cancellations. At no time did I receive any notification my flight out of Norfolk had been delayed about an hour. Upon landing at Newark NJ, my flight was delayed numerous times. There was a plane with no crew I was finally told. I was supposed to be back in Cincinnati at 1555 hrs. But didn't land until after 1930 hours. On top of all of this, my luggage was on another flight and I was told to, "hangout at the airport until that flight lands at 2040 hours". After this experience I will be canceling my credit card and giving my business to another airline.

Once I saw another passenger, next to me, complaining the same, and the reaction of the flight attendants was the similar!! Today, United Refunds wrote me back (no name at all) telling me United cannot refund the Economy Plus seat amount, because... I WAS seated in an Economy Plus (BROKEN) seat??? I am Brazilian and have never heard a lot about American companies being great at customer services. United Airlines do not seem to be aware of it! It was the last time my husband and I flew with United.

After 5 days, they said they couldn't find it. I was directed to fill out a Claim Form. I had lost very valuable jewelry, an ipad, clothes, shoes, etc. I attached receipts and mailed it back. Weeks went by and I didn't hear anything. One day I received a call from Raymond in Houston, TX. He informed me he was in the location where all the lost bags ended up. He asked me some questions, and gave me his number. Two weeks have gone by, and I tried to call him, but the number is always busy. It's now been over 6 weeks since they lost my suitcase and I've had to replace many of the items. Still no word from United Airlines.

When I called United in the morning & requested they deliver my bag, they responded: THAT IS NOT OUR POLICY. When I finally got my bag, a brand new $400 portable drill had been stolen. I have been trying unsuccessfully for over a month to contact United. It has been impossible--but now they say I can talk to a real person in Customer Service for a $20 pre-payment.

Updated 7/31/2016 - After three months trying to contact UA Customer Care & sending volumes of photos & documents, United has responded with an "offer". When I bought my ticket, there were no negotiations or currency discussions. When I arrived at the United counter to board, there were no discussions or negotiations -- they just said: "Pay us $225 now to check your bag or you don't fly." Then the United Manager locked up my bag in the airport, helped herself to its contents, & went home. When I called the next day to get my bag delivered, United said: "That is not our policy."

Now that United admits that they charged me $225 for my bag & another $100 to get it while stealing a BRAND NEW $413.50 DRILL, they cheerfully offer me a $250 credit for my $738.50 cash loss with no apologies. Although they deny gender discrimination after showing a movie touting future flights without one male on the parole; I have yet to deal with one male during this aggravating process.

We waited at carousel 25 like they told us and NO luggage. We went to the information desk and were told the luggage was redirected to our new flight- they assured us it was. So then we had to go back through TSA. Arrived at the new gate with what we thought was maybe 45 minutes to spare. NOPE- there was a flight to Jamaica waiting to go out- Late. Asked if we were at the correct gate, met with rude answers saying they are only dealing with the Jamaica flight. It was obvious our flight was going to be late as well. How late- another hour and a half. Flight was uneventful because I was so exhausted I slept the entire way. Missed our landing because the pilot came in too high and had to circle back around. Finally landed in Phoenix at 11:30 only to find out luggage never even left Miami- despite being assured it was on our plane.

Every person we dealt with at American during this ordeal was rude and incompetent! I am still trying to figure out the number of times we were lied to or if these people were just passing along their lies they were told. Flying is already so unbearable. American has taken it to a whole different level. I seriously do not think I want to get on another plane for a long time after this.

Financially strapped, I was not in a position to ask for more. I thought this was equitable as there was sufficient time to fill my now vacant seat on what was a very popular flight, according to the agent. I waited for the refund to post in my bank account. Nope. Nothing. Nada. I understand processing time. It was time. It did not happen.

Today, I called to inquire about when they would process the refund to my bank. I was told, "There is no refunds." Grammar?! United Air negated and denied what I was promised 13 days ago by their agent. I will bet the planes were filled to capacity. Thanks for the seat I cancelled, someone else was able to fly United Airlines. United Airlines double booked my cancelled seats but I have to eat the $903 ticket charge that allowed United Airlines to fill my seat. I think this is disappointing and dishonest. I will never use United Airlines again. I will inform my friends and community of United Airlines' poor customer service.

Return flight June 21. Mexico City - Indianapolis. First part: Mexico City to Washington, due to weather airplane lands 45 minutes late. Due to weather Washington airport is a chaos. I get assigned in standby to a bunch of flights with gigantic standby lists. I ended spending the night again in Washington. Next day I finally took a flight to Indy. It was 35 minutes late because the airplane didn't arrived on time. We boarded and then waited over an hour on the tarmac because the airplane could no longer use the route it was assigned to. I ended spending more time on Washington than in Mexico City and spending over $300 in hotels, taxes and meals.

All the changing fee were charged on my credit card. The date before my travel, United cancel my family reservation and they cited that I did not have enough mileage due to the change on my family reservation. I explained the situation to the operator and she is nice enough to escalate to her supervisor. When I talk to the supervisor, she sound like that I all my fault and there is nothing United airline can do to help. The only offered she can make is to book it at current mileage requirement. To me this is not helping, other than tried to rip off the consumers. I tried to point out that if the system allowed me to change and charge the changing fee, then it a complete transaction. As a consumer, I would not know if the system failed to stop me if there is cost or mileage increase, either provides me the cost increase or the point that I need to completed my reservation.

Knowing the situation, I can only book one way ticket trip for my family to the destination, on the remain point I have. I got frustrate with this situation and the only thing I can do now is to log the complaint with BBB and switch the airline. So on my trip home, I purposely book the return trip with American airline for my family. As for me, I am stuck with United airline for my return trip as I have separate reservation. I have been with United since 2000 and have closed to 500,000 miles and decide to min or avoid my business travel with UA as much as I can. I hope UA can review their online booking tool so that they can avoid issue that I've experienced. It's a costly mistake UA should fix. I think this is a bug in UA booking tool.

Original Review: June 14, 2016

I booked flights with miles for my husband and son to fly to Germany to see Oma for vacation. I booked a flight for myself with the same itinerary using a credit from a very expensive flight to Helsinki that I had to cancel due to a family emergency about 10 months ago. Upon attempting to check in the night before our trip, I found I was in for a shock. Although the United website & mobile app have shown the flight I booked for tomorrow among "My Reservations" for some time and, although when booking the flight in February, 2016 using the credit from the cancelled flight and paying the change fee with my United Mileage Plus Visa credit card, I was shown a confirmation screen. I am told now that I have no ticket for my trip to Frankfurt tomorrow.

I was advised by the staff to complain to customer service that the United.com website is "misleading." I think it is actually much closer to fraud: It seems awfully convenient for United that now my original ticket credit (for a flight to Helsinki for $1558) is now expired and can't be used for my flight tomorrow, which I booked in February before it expired, or anything else. For months - since February - the flight has been listed as "Ticketed and Confirmed" among my United itineraries. Indeed, it still is.

My husband and I have been loyal to United for years, and have about 800,000 combined lifetime miles. We both have credit cards with United and although we have been flying less frequently since our son was born and have been increasingly disappointed with United's service, we have been so heavily invested with them, we've continued to fly United. I have spent a tremendous amount of time making arrangements and preparing my three-year-old for an international trip. Now I have to tell him we cannot go on our big adventure to Germany this summer after all. I am probably not supposed to use profanity on this website, but I would like to.

Finally we arrive in Athens to have no baggage. After contacting United Airlines about our missing luggage they were unable to tell me where they were and kept saying that it was not their problem but the problem of the last airline we took. United Airlines was the last airline I handed my luggage to, so how are they not responsible?! I contacted United Airlines 3 times, each time getting someone who barely spoke English to be rude and not know the whereabouts of my luggage.

I asked to speak to a supervisor and was told each time they were dealing with other customers, and I would get a call back. Still have yet to have a supervisor from United Airlines call me back. I have begun a vacation with absolutely NOTHING and United Airlines does not offer me any reimbursement to purchase basics to get through the days till I receive my luggage and that I should be contacting the last airline I flew on. Why should I be contacting them when United Airlines are the ones who have lost my luggage and caused all this aggravation? I will NEVER fly or recommend United Airlines to anyone.

Upon arrival in Dulles I approached the gate for my connecting flight to Norfolk. While waiting the gate attendant offered flight vouchers for anyone willing to give up their seat to take a later flight. As I was on no tight timeline I contacted her, discussed with her that I would rent a car and drive to Norfolk as it would take me less time than waiting for the later flight and that she could remove my name from the later flight which would open another seat should they be overbooked on that one as well.

She then approved me for the voucher, also giving me a $10 food voucher to use before I proceeded to the rental car. I was not offered a refund for the ticket that I was giving up. I proceeded to a food vendor near the exit of the airport which informed me that the voucher could not be used unless there was some other number on it. I was not overly enthused about walking through the airport to rectify this so I just told them to cancel my food order and left for the rental car.

While driving to Norfolk I contacted the United Customer Assistance as I was directed to do by the gate attendant in order to arrange for my baggage to be delivered. Once I finally made it through the automated machine I discussed the matter with a young man who then informed me that the agent who gave me the voucher had incorrectly entered the information and that if he did not intervene at this point my returning flights would be affected. I was on hold for 54 minutes (I have a screenshot on my phone from this conversation) and was told that the problem had been fixed and I should have no difficulty checking in. Also he informed me that my bags could be picked up at the United baggage claim in Norfolk and that he put a note in the system that I would be picking it up the following day.

I called the following day to ensure that my baggage was in fact at Norfolk International Airport and reached a woman who barely spoke English and gave me an international number for baggage claim which I attempted to explain to her that it was not the correct amount of numbers for a phone number which she just kept repeating the same numbers. I contacted Norfolk Airport, was transferred to your baggage clerk who was very friendly and confirmed that my luggage was there and that she had attempted to contact me to let me know it was there. My phone number is in your system. I know that because I am a loyal customer and also the customer assistance line knows it is me when I call. I assure you I had no missed calls on the day I flew.

On the day prior to my return flight I attempted to check in via the app on my iPhone and was given an error message. I called your customer support line again. The female agent I spoke to told me that I did not have a reservation. Upon further discussion I was told that I had missed my flight in Dulles and that negated my return reservations. I explained the situation and the young lady asked me for my voucher number. I read the number on my voucher assuming that she wanted to verify that I had indeed been given one. She then (as I understood it, again another not very clear English speaking agent) applied the voucher credit to purchase a return ticket. I explained to her that I was not using that for that purpose, that I had followed everything I had been told and had been assured multiple times that the problem had been fixed. I apologize for the harsh words I used at this point because I was beyond frustrated.

I had been flying this week because I had some important items to attend to. I am active duty in the military and am on humanitarian orders to take care of my mother who is currently under treatment for a serious illness. Due to the immediate nature of my orders I was forced to put my personal belongings in storage rather than move them to a permanent location. Now that my mother is stable I was able to afford 5 days to fly across the country and take care of these items. The undue stress that was added by this complete lack of competency by your staff cost me over 2 hours of waiting on the phone for assistance.

I currently do not know if voucher is even funded and to be quite honest, I don't want to call customer support again to find out because of the problems I have had this week. I am completely disappointed in the staff that attempted to fix my problem to the point that I may begin flying elsewhere. I understand that accidents and miscommunications happen but this went through two separate people that incorrectly fixed my flight information and it still required me to make another phone call when I had been assured my check in would be simple.

My credit is for the canceled tickets is $952 and the flights I want to exchange for are $700. They won't even let me use the difference to put towards the fees. They said it will be a credit for another time. How is this acceptable? It's MY MONEY, and I should be able to use it how I want. Why would I want to pay $400 to use my credits? That is just insane. The customer representative tells me I should have read the fare terms and starting talking over me. Unbelievably rude. Things come up and I don't think customers should be penalized for situations like this. United Airlines needs to be a little more compassionate for special situations and be more accommodating. I honestly do not know what I am going to do. I can't afford an additional $500, on top of the $954 I already spent on two plane tickets. Something has got to give!!!

Another situation was the following. In the morning I was thirsty and I picked up an orange juice in the kitchen near the toilet. After I drunk it, I asked the person there where I could put the glass. He didn't find a place right away and he said that I shouldn't be there and I should be sitting down in my chair. After some seconds he laughed loud. I didn't like the joke! One suggestion, the champagne should be served cold!

Another thing. Our flight was scheduled to leave at 9:55 pm and it left at 11:30 pm, so what happened was that we nearly missed our connection in Brazil. We did the check-in in Brazil with only 40 minutes prior to the flight, so we had no time to take the shuttle bus to the other terminal. We had to take a taxi and take our bags with us because the connection was about to leave. It was very stressful! The good thing was the food which was great - hot and tasty. I would like to hear from you about the things I said above. Thank you.

My wife, self-employed at the KLM check-in, did sort this out at her own check-in terminal, and it appeared that the claim of the United personnel was not right. Even after informing them about their mistake, United Amsterdam personnel continued to refuse to check them in. In order not to miss their flight, they also bought a ticket Port of Spain to Paramaribo Suriname vice versa. After that, they were allowed to check in. (Incidentally, without checking whether they had actually bought that ticket!)

We are now since the end of January working with United to claim the additional cost of the tickets to Suriname. United USA has announced not to honor the claim after sending a official claim form by mail. United Amsterdam answered 1x our several calls and my wife was nearly scolded why she had called. The seller of the conscious tickets did everything to help us out here! We are considering legal action. It is very unfairly that customers should pay for damage caused by poorly informed United staff! Keep you posted.

I patiently waited along with most of the rest of the passengers. I say most because an older Asian gentleman who probably did not understand what was going on yelled out "not going to Japan?!" when those with a final destination in Japan were called. One of the employees, the only man that was there, was not professional or courteous to this passenger, commenting "oh you better not be screaming at me".

I give credit to the woman that was attempting to help me with my flight, she was very friendly and courteous. This despite dealing with an irate passenger before me. By the time she had my information ready, there was an announcement that we were going to board after all, with a promise by the staff that those having to connect with other flights will be able to make it on.

The flight to SFO was great. The flight attendant was helpful. However, by the time we landed in SFO... I realized that I had only about 20 minutes or less to make it to my connecting flight. There was no United employee or sign indicating which way to go (I spent about 5 minutes looking for a departures chart). There was no gate assigned on my boarding pass. By the time I made it to my flight, I had ran about 15 minutes up escalators that did not work all the way to the end of another terminal. No thanks to any United employees who could not help me (one person kept thinking I was asking about a Seoul flight instead of the Narita flight I was suppose to be on).

Speaking of the Narita flight... how can United justify its prices when there is no seat back entertainment on the 747-400 on a long haul international flight? Sure, there is an option for movies and internet but that is only if you download their app before you board (convenient that the employees I bought the ticket from failed to inform me of). So for the next 9 hours or so, I was forced to keep trying to sleep (despite the fact that I had a premium economy ticket which on the Narita to LAX flight there was an abundance of entertainment options). In contrast to all my other flights... the flight attendants on this one were rude. If I had to fly from the continental US to Japan, I would probably go for Delta or another airline.

Also there were no spirits offered on board and the plane had by far the least amount of leg room for an International flight. The most recent flight I had, UA1682 from Chicago to Minneapolis, also had similar customer service experiences. Upon boarding the flight, the ticket check United employee asked me to place my 5" x 5" purse into my backpack. And I had replied that it will easily fit in my backpack and I will be sure to place it into my bag once I get to my seat. She very rudely responded, "no" and I have to put my purse into my bag now before I can board. At this point we had been traveling for 40hrs straight and it can be frustrating when you are demanded to do things that seem absolutely unnecessary and inconvenient. More so the lady was very rude about the smallest request. It made no difference for me to place my small purse into my backpack. Everything fit under my seat.

I was lucky enough to find the last spot for my roller carry on given all of the people who boarded before me when I had to stop and drop all of my bags just to put my purse inside my backpack. All in all, I have plenty more experiences, but United just does not cut it when compared to the rest of the world's airline carriers. Especially for the prices they are gauging us at.

** respond on complain. Her respond is attached below:

"Dear Mr. Entin: I'm sorry you weren't satisfied with my response. Please understand United carefully reviews its fares structure. United Airlines offers a competitive mix of fares designed to meet the various needs of our business and leisure customers. These fares range from deeply discounted fares favored by leisure travelers to unrestricted fares bearing few, if any, restrictions. Less expensive fares typically have more restrictions and less flexibility. Fares are subject to availability, and lower fares may not be available for every flight. Our published fares are not determined by distance but rather by historical sales data, available inventory, local events, and competitor pricing."

"It is not unusual for fares to fluctuate, sometimes several times in a day. United has discontinued the discount offered on fares in case of emergency (bereavement), effective March 14, 2014. Last-minute fares have generally decreased, making bereavement discounts less valuable for our customers. We look forward to welcoming you on board United to renew a positive and valued relationship."

This respond was most insulting by general unspecified description and special insulting comments that UA want to see me on board in a future after what they did to us on April 24/2016. It definitely time for US Congress to step in and put regulation on UA Airfare policy. Yefim ** - United Airline Mileage plus member since 1989.

I did hold platinum status a little over a year ago. As I left consulting and now have a job that doesn't require me to travel, I lost my status. THIS IS HOW UNITED TREATS ITS CUSTOMERS! I was never told that there are these hidden rules and fees. My receipt didn't say anything either. Why are there so many hidden fees in this so called award winning program? A brand new ticket cost is little over $100. But to change my free award ticket (Awarded because I traveled on United for so much), is now costing me way more than that. This is ridiculous and it is the worst airline I ever flew.

Our flight before that came in with about 10 minutes to spare for us to board this connecting flight. By the time we got there, people were still in line to board. However, the desk agent "removed" us from the trip. They quickly realized that this decision was a little premature so they offered us some open seat tickets. None of course were next to each other. However, this is why I spent an hour on the phone with United the night before and paying an additional charge for premium seating... to make sure we were together in case something happened with my son. I asked if they would be willing to talk to the other customers (travelers) and see if anyone would be willing to switch seats with us as it was the agent who removed us in the first place. He simply walked away. When he came back, I asked if we could resolve this. Apparently the lady next to him was already assigning the extra tickets now to someone else.

We now with no choice of our own had to wait for the next flight which I luckily had pre-booked the night before just in case we truly did miss the connection. Only because United had sent us an email that the first flight was already delayed by an hour and a half. During the process the desk agent kept talking to other people, never once apologized for the stress he was causing. He was extremely rude, and said that unless my son has a heart issue or has an oxygen tank that it wasn't his problem. When my son heard this, it immediately hit a nerve and the guilt of us having to deal with this agent in this way and the frustratingly awful customer service sent my son into a debilitating anxiety attack (looks like a seizure). Yet still the agent continued to be defensive. Not one apology, or assistance from anyone at that desk. Clearly, the trouble I had for over an hour on the phone with United the night before made no difference.

When I asked if there was someone I could speak with to get further assistance I was told "yeah, it's called online." Once we boarded, the level of professionalism was atrocious. The flight attendants could be heard talking about the men they dated, rammed the drink cart along passenger seats multiple times, could barely be bothered to actually listen to your order, forget about asking for a blanket... Thank you for your sympathy United for an already very tough situation. Oh and thanks for teaching your staff that defensive maneuvers is the way to handle things. $40 airport vouchers must have meant that this agent felt the guilt finally but it certainly doesn't resolve the implications my son had, or any of the other troubles we crossed in this entire process.

I've gone through United customer care and they only dance around my question but still cannot answer why I couldn't fly that day. The customer care rep was no help and only kept apologizing and saying they could not do anything for the money they took that day but never gave me a straight reason why. I am extremely angry with their hoops I had to jump through to even talk to someone which ended up still answerless. I still don't know why I couldn't fly that day.

They refunded me 21,000 miles and several travel certificates. I also just booked a ticket, April '16 using miles to see my elderly mother in New Jersey using miles. They charged me a $75.00 service fee to use the miles. It is unfortunate that they no longer care for the average customer and even business customers based on other reviews in this section.

In any event, I spoke to and corresponded with numerous people in Customer Service to resolve the issue. The staff was rude and dismissive. When I finally spoke to a manager they made no effort to resolve my issue and were content to lose me as a customer forever rather than do anything to try and retain my business. I was only loyal to United because of their rewards program. They stripped all the value from that program for me and so I will not be flying with them in the future. I would caution others that they should fly with ANY airline other than United. Their staff is notoriously rude, both on the ground and in the skies, and they truly do not value their relationships with customers. If you fly with United you will regret it in one form or another. Save yourself the trouble and look for other options.

AFTER WAITING FOR 50 MINUTES in a line, her answer was that United did not have any alliance with any airline that could take me back to my home, and I would have to go and find a flight myself in other airlines (she could have said that 50 minutes before so I could get a flight in another airline). I was not able to book a flight with another airline. I then asked her "What should I do, where should I sleep?"

Her answer although is correct was impressive, she said to me: "IT IS NOT MY PROBLEM..." I would expect some professionalism and manners from United personnel, but their customer service is by far the worst one I have ever experience. When I asked her why wouldn't they bring a plane from another place, she started giggling almost laughing at me, making me feel that I was saying something ridiculous. After almost two hours in the airport, I left the airport paying for my taxi, an additional hotel night, and all the food. United did not help in anything else than rescheduling my ticket for tomorrow at 1PM. I only hope I can get home tomorrow.

I was stunned when I got home and looked at my Miles Plus account. I got 760 miles credit for my leg from SEA to IAD. And 150 miles from IAD to Louisville. From Louisville to IAD I got 285 miles and 1455 miles from IAD to Seattle. I just got credit for 2,650 miles for a trip that should have given me about 8,000 miles. When I called United they said they had changed their program. It was no longer based on the number of miles that you flew but on how much you paid for a ticket. Not much of an incentive to look for a lower priced ticket and not much of an incentive to fly United. I was willing to buy miles to be able to fly business class but there was no saver seats available for the return segment.

United doesn't care about their customers. They only care about what their bean counters want. Think about it. Air miles cut. More miles need to get a reward seat and no seats available. I charged $39,000 on my Chase United Visa. Those miles are not eligible for Premier Status. I destroyed my Visa card. And I just booked flights on another airline.

While this may be strictly legal, it is unconscionable that they take a four-hour delay in London, and call it less than that because the less-than-full flight flew faster (had very few passengers and was therefore much lighter). The WAIT time was still over 3 hours (7 hours spent at the airport because I arrived at 12:00 since the stated BOARDING time was 3:05 PM – actual boarding time was after 7:00 pm). They offered me a $100 coupon! And said that the flight was not delayed the "required 180 minutes". I was offered NO meals, NO accommodation, and NO other flight. In addition, I paid $59 for a one-time Club visit because of the delay, and $82 for a full meal because of the time. (The Club does not provide full meals. People need to eat between 12:00 and meal service on the plane – such as it is.)

The only accommodation for the nuisance was that the flight attendant, despite being ordered otherwise by her superior, allowed me to have a drink without charge. United claims loyalty, loyalty, rah, rah... but doesn't seem to think that loyalty is a two-way street. I fly for business a lot, and consistently use United. I am a loyal customer. They are not a loyal business! This is not the first time I have had issues with United – cancelled flights, no warning, no accommodation and very rude counter people.

Maintenance does seem to be an issue, and that disturbs me. Why are they doing service in the morning of a flight (it must have been more than changing windshield wipers to take over 3 hours and no jetway, either, when it finally arrived, people had to lug suitcases down stairs… had to walk to the tarmac and up stairs to airplane)... when that plane is going to be flying 4000 miles across the Atlantic? That speaks of improper maintenance schedules! There's a lot of water between LHR and EWR and no lane in between!

If for no other reason than THAT, I will never fly United again. In reading others' comments here, I can say I have had similar experiences to theirs, and particularly the "little" extra charges that appear after a flight is booked and the bill printed... the total of which never matches. (I have to keep making excuses to my company when I travel because these charges are added and I am not receiving any email or confirmation until I see my VISA bill). They don't understand loyalty. They only understand $$$ and how much they can get out of the public.

One final note: For my $59 in the Club, I went to the desk several times to ask about the flight, and was told by the THREE agents sitting there, that they would announce boarding. At one point several people got up to leave, and suspecting it was my flight, I checked the board and saw the "boarding" statement, and followed the people. The agents NEVER announced the flight. Had I waited for them to do so I would have missed the flight. So much for SERVICE at $59! United's claim of Flying Friendly Skies is no longer valid. They have lost THIS supposedly-appreciated loyal customer forever.

Given the $495 cost to change was actually more than purchasing two additional tickets I asked the service agent if she felt the fees seemed criminal. She was very polite and said I only work here and do not make rules. I asked to speak to supervisor. After waiting on hold for several minutes a person came on who was not a supervisor and had no history or information regarding my call. I mentioned I was holding for supervisor. She said nothing and disconnected the call. Note: I extremely very polite with both agents as I know they are only doing their jobs. Actually I felt sorry for them as I would hate to be trapped in a job representing a company of this character.

Also, while the flight attendant was pouring my drink, she talked to me about the picture of my dog I had on my iPod, they were just a very friendly bunch. United also offers Wi-Fi on the plane if you want to pay, I did not pay, but the free part of the Wi-Fi lets you track where the plane is/how high/how fast/how far you are from your destination, and with my anxiety towards flying, especially alone, it was a big help. The only complaint about this flight is that boarding got pushed back to fix a broken seat in first class, but we still departed on time and landed a few minutes early. My flight back was with Frontier, and I will say that United was 100x better than them.

I questioned who in their right mind would pay $1,000 plus 50K awards miles for an economy seat to the States and back when I can book the same flight w/o miles for $1,090? I certainly wasn't informed of these charges. Agent wasn't even apologetic. As if he was used to this type of complaint. So I requested cancellation and credit of my miles. Crediting my awards miles back into my account came with a hefty $200 fee. I disputed it but got nowhere. 50K awards miles vanished!

Now recently I booked my 2nd awards flight to San Antonio. Using my awards should have cost me 25K (round trip), plus taxes, online booking fees (75.00), and a first baggage fee of $50.00. Yup, UA charges for one bag checked. And don't go over 50 lbs or have your credit card handy again. Now my account shows a deduction of 50K miles, twice what it should be. I created a false trip using the same parameters to confirm awards miles. Still shows it should be 12.5K each way. I imagine UA will kindly offer to sell back my miles. Bottom line is that unless you pay full fare, or purchase a 1st class ticket, you are a nobody; and using awards miles comes with hefty fees. Buyer beware.

At this point we had been us about 28-30 hours. She assured us at 8:30 am that there was NO WAY we could get home from LAX to Reno on 2-26-16. In retrospect I do not believe she put ANY effort in getting us home. There are A LOT of flights on a Friday from LAX to Reno, NV. The agent then offered us a hotel and 30.00 in food vouchers. Our house sitter had left and gone on their own trip as we were supposed to be home at 10 am.

Now United hosed us thoroughly. We were assured MANY, MANY, MANY times that if we could get home on Southwest we would be reimbursed. The agent helped us book the tickets to the tune of $512.96 for two one way tickets. We did get home at 8:00 pm to two dogs that were about to burst their bladders. When our house sitter left at 8 am (as I had texted her we were in the US again) we leave our dogs in the house. I CANNOT imagine the mess we would've had to clean up by not getting home on the 26th.

Corporate Customer Care, tells us that is not their policy. The employee does not remember us, LOL. They see thousands of people a week, we were not a horse's **, so WHY would they remember us? ** comment.

For all future encounters we will and I am telling anyone who reads this, RECORD ANYTHING THE EMPLOYEE says. It is apparent United tells its employees to lie to consumers to get us out of their hair. United is running a scam, lie and steal from its customers and then hangs the customer out to dry. I am beyond angry. We were lied to and now United refuses to reimburse us. We are out 512.96 because of United's incompetent rechecking of luggage after customs. This is the ONLY REASON we missed our flight, purely United's fault and they refuse to accept responsibility for their employees or their own incompetence. I WANT MY MONEY BACK you lying, cheating, crooks. I will not stop until we get our money back.

We've been traveling with this airline since they merged with Continental Airlines. I wish they never did as the hospitality and the loyalty mileage program was much better. We are really considering going with another airline because not only is their mileage program better but the airplanes are up to date.

I booked one more trip, and by now Expedia had divided my credit remaining into two parts; one for $60, which I was told I would lose, and the other for about $450. Then Expedia said that United would only let me book 1 more trip with the remaining $450, and if it was less, I would lose the balance. I was on the phone between Expedia and United over 10 hours over several days trying to straighten things out. Both United and Expedia have unfair and unacceptable business practices. I will never use either again, and I will tell the world as best I can to avoid them. I have all the reference numbers, flight numbers, emails at home, and will provide them if asked. I am out of town at this time.

Our departure is 9:34 PM and we made it thru the gate at 9:20 PM but the Airline closed their gate to the aircraft and didn't even wait and didn't look for us. Then we went to customer service and they said it's not their fault that we are late, so we talked to the Manager/Supervisor named Mark ** and he called himself Matthew. Mark said we could have at least make it to the gate if we're not late 15 mins and was very rude, didn't even said sorry and was comparing the system to hotel cancellation, tried to call the security to kick us out because he couldn't handle us anymore, until I said "Don't kick us out. We're not fighting with you and everybody in line was here and knows the truth." Then he told us we have to wait for our baggage for 3 hrs.

First of all, they could have wait for us for just 5 mins. before the aircraft takes off since we're already check-in and it's not our fault that we have to line up. They could have at least look for us at the airport instead being lazy in the counter. Second, he shouldn't be rude to a customer and should have said sorry instead. The empathy as a hospitality manager wasn't there. To think we've been flying for 40 hrs. And wait in line for hrs. Third, he shouldn't lie. He said everybody have cancelled their flight. Everybody was late because of the immigration and custom line. At the end, everybody (US Citizen, Transit Visitor, and Tourist) end up in customer service and have to deal with United Airlines.

Fourth, the agent who was handling us first gave us 50% discount. Then Mark decided to not give us anything because he said he's the Manager and he decides everything, they can't give the discount with all of the people who was late. But the agent slip it and gave it to us at the end because I looked at her with teary eyes. Five, it was already 10 PM and they gave us a flight at 6:45 AM. Then we have to wait for our luggage for 3 hrs. Then we have to beg for a different flight, then they gave us 8:45 AM after talking to different agents.

The agents wasn't train well to be in customer service position. The Manager doesn't know anything, he shouldn't be a Manager. All of the staff service was horrible and very rude. I bet if the aircraft crashed they wouldn't care. They couldn't even wait for 5 mins and look for the customer inside the airport. Many people was upset and couldn't do anything.

The female agent proceeded to be agitated with me, and said that my full name was not on my ticket. I offered additional ID and asked that she check my miles account to verify. I was anxious I might miss my flight home. And looked at my phone screen. She then "yelled" at me and asked if I was taking photos!? I responded "no" - that I was looking at my electronic ticket on my phone (checking the time). She then yelled "you're not allowed to take any photos!" I again stated that I was not taking photos. I don't know what that was all about... but that is NOT the customer service I'm used to on ANY airline!! And I will NEVER fly United airlines again.

I finally got a paper ticket. Only to discover she had changed my seat from a window seat to a middle seat too!! And if I had taken photos - I would've posted them here. I explained to a friend of mine what happened, and she told me I was the 3rd person this month to tell her that. So she suggested I report it. And now I see many others feel the same way! Wow. What's going on United?? Since you're NOT paying us to fly... I believe it's the other way around? Perhaps... you should change your name to "Divided" Airlines!!

The United Rep was sloppy and passive aggressive - she scrolled through available flights and even though one was available within the next 45 minutes, did nothing. It was, she said, Air Canada's fault for refusing to board me. She yelled over to a co-worker who walked me over to "Air Canada". At the Air Canada desk, the United rep and the rep from Air Canada got into a screaming match in front of me as to why I was refused to board. As the rep from Air Canada checked my status, I was shown as a "no show". But I wasn't a "no show" I was refused boarding even though the plane had not departed the terminal. It was an absolute lie. The two women, one representing United, the other representing Air Canada screamed and got violent. No one wanted to take responsibility and neither wanted to help me. They just blamed each other and I was subject to cussing and profanity as they blamed each other.

Finally I was sent back to the USA to board a flight to Frankfurt from Dulles. I would be delayed to Florence and would only get there a day later. I won't go into details about surly and hostile behavior I experienced from gate attendants and airline crew or my missing luggage and the complete ineptitude of this airline. I've since read the reviews and have found that I'm not alone and thousands of others have suffered worse situations than I have. I've suffered anxiety and sadness over this. Never again is all I can say. Shall fly Delta next time. PS the international planes were FILTHY - disgusting.

I travel frequently and United has the worst customer service of all airlines. From the rude flight attendants, to the lack of customer satisfaction and always delaying the passenger in lieu of expediting things. Everything about United is for maximizing profit at the expense of their customers. PS I spent about 1K for a first class seat and they didn't offer lunch; rather just chips and nuts like in coach.

Approximately at about 19.00 we got to the end of the runway, however, just before the start the captain announced, that the crew had exceeded the time limit that they could be on board the plane without taking off and the crew would have to leave the plane. Again, we were returned to the gate and we were informed that the flight had been cancelled (see United acknowledgment of cancelled flight UA 58) and that apparently we would fly the next day on the same plane. Then we were sent to the check-in counters at UA, where we were waiting for overbooking for the next day. It was managed after almost eight hours (in our case about 02.30 in the morning).

The following day (22 December 2015) there was the alternative flight (UA 2066), departing at 15.00 on the same plane, that was standing at the gate. After boarding, we were waiting for more than an hour for departure again listening to doubtful excuses of the crew. Finally, the captain informed us, that the plane had the same disorder as the day before and that we would have to leave the plane again and another aircraft would be provided. Thus, we finally flew on 22 December 2015 at 18:45. Due to all this events I was not able to catch the newly rebooked connecting flights from Frankfurt to Prague on 12/23 in 2015, (see United acknowledgment of delayed flight UA 2066). United provided an alternative flight for me from Prague to Frankfurt (LH 1400) at 17.20, arriving in Prague at 18.20 on 23 December 2015.

Total direct delays due to flight cancellations of UA 58 and the subsequent flight delays of UA 2066 reached about 26 hours 46 minutes. The total delay due to airline connecting flights then reached 28 hours 25 minutes. Throughout the course of solving the problem the staff showed totally unprofessional and arrogant behavior. They lied us about the reasons for flight cancellations, respectively delays. They suggested solution very indifferently, regardless of tiredness of passengers (including children) in situation lasting several hours. Until the final check-in (seven and a half hours) of flight UA 58 to flight 2066 they did not give us the slightest information about next steps, including providing information on lodging, food. On any request to speed up the process, they behaved very rudely, including yelling at passengers and including threats and subsequently calling the police.

From UA, we only received a voucher for accommodation at SFO airport, and refreshment voucher worth 21 USD per person. Neither the repeated requests (I can substantiate mail correspondence), we were not given any financial compensation, even to real food, or lost wages per working day, December 23, 2015, only electronic voucher for a discount in the event of another flight UA (valid for 1 year).

This unprecedented behavior of United Airlines to its clients unmatched by others, indeed, quality companies. Just for an example, Ryanair. Even this so-called low-cost airline company, provides for their flights and I quote: "If a flight is delayed more than three hours, the passenger is entitled to compensation in the amount of 400EUR for all flights within the EU of more than 1,500 kilometers and for all other flights between 1,500 km to 3,500 km." There is perhaps no a need to give more examples to present, that the quality of service provided by the UA is far below the level and low-cost airlines. Not only the owners and shareholders of the UA should consider these facts, but particularly passengers who are going to choose the airline company they use for their money. Passengers of UA will have to fight for their own rights in the court, as we are going to.

Our family traveled to Los Angeles for New Year's Eve and the Rose Bowl. My boys who both had recently started new jobs could only get a limited amount of time off so I flew them out on New Year's Eve to meet us for a long weekend. On a night with perfect weather conditions their flight from Minneapolis to Denver was delayed due to mechanical problems and they missed their connecting flight to Los Angeles by a few minutes. They called me very distressed because the United agent told them they couldn't fly them to Los Angeles until January 2, the day they had to return home. Our family then went online and found an American flight that would get them to Los Angeles in time to get to the Rose Bowl game on New Years.

In the aftermath I contacted United customer service, The person I told my story to on the phone said, "That's unfortunate. We have an agreement with American and should have been able to get you on that flight." They told me how to online apply for compensation, so I submitted my claim. The person who responded to my claim said they could refund the unused portion of the ticket to Los Angeles but they could not refund the flight we had purchased on our own.

So in summary on the day of the flight United was unable to get my boys where they were supposed to and said they couldn't get them there for 2 days. We were able to find a flight that salvaged part of the trip on an airline United had access to. Then they refused to reimburse me for booking the flight they should have found themselves. I am extremely disappointed in United's lack of effort in trying to get my boys where they were scheduled to be. I am also extremely disappointed in their customer services response to my request for fair compensation.

I went back upstairs and asked the lady if someone could radio the flight crew and have them grab my iPad. She told me they had no way to do that. I called Houston and also got no answer. I finally googled some United numbers, called them and was directed to the website United.com/lob to file a claim. I did so giving a very detailed description of the iPad.

United's central lost and found warehouse is in Houston. I finally got a person on the phone last week, but I'm pretty sure it was at a call center in India. I gave my case number and the gentleman told me it had been shipped and should arrive in 3 to 5 business days. I was delighted! I called back today and was told that was mistake; the iPad has not been found. I kick myself for turning it off when I was finished with it on the flight. Now "Find my iPhone" is of no use.

I understand that it's my fault for leaving the iPad, but I would think that when you realize it within 45 minutes and can tell them exactly which plane and seat pocket it is in, it wouldn't be that hard to retrieve. I didn't get any real sympathy or effort from their employees at the airport either. It's just frustrating. That's a $600 device that I'm not going to be able to replace any time soon.

I called United asking for a replacement flight, finding that the next available flight was available an entire 3 days later. Of course, I was not going to sleep in a foreign city's airport for 3 days. I asked for a refund for the latter portion of my flight, but the person I spoke to over the phone said that she could not help me; I would have to go online and fill out a petition. I filled out the petition, and all I received was a reply email providing me further steps with who to call, who to email, and more convoluted ** to reclaim a refund that I should very obviously be immediately receiving. I will never fly with United ever again, as they have conned me of at least $200.

I rang my bank who said that because I had authorised the first payment that they had used the same details to charge me again. How is it possible to charge twice when the full payment went through and 2 days later they charge me again? I have no access to money for 5 working days and today is a Friday, I will also incur charges for any direct debits that will not be able to be paid. It is an absolute farce. I can't believe that it is legal for them to do this.

United then combined the two flights in a new additional flight on 1/4/16. It could not be any clearer that the flights were undersold and United did this for their own selfish reasons. I wrote a complaint to United and they offered me $250 with no explanation as to why they cancelled the flights. What a joke, when it cost me an additional $5000 for three hotel rooms for 2 additional nights and loss of a full day of surgeries. I had to cancel the surgeries of many patients because of United. The customer service phone number routes all call overseas where the agents barely speak English and cannot do very much. This airline is by far the worst airline in USA and I would avoid them at all costs.

SO I called United again and was told my daughter would receive a refund in 5-10 biz days! Seriously, they can steal money and hold it for a few weeks? My many hours on the phone got the kids each a $100 voucher for their "inconvenience". BUT this is now 1/21 and we have no refund and today I got an e-mail that it was being sent for processing today and would take 5-10 biz days (where have I heard this before?). Can anyone spell fraud? First, I had already paid the fee. Second, my daughter was told it was $150 total and signed only one credit slip, but found TWO charges on her card. Third, the three people I spoke to said it was processed on 1/4. So kids got to spend 2 extra days with Grandma and we got ripped off for $300. Bank complaint has been filed. Figuring there is another place to file a complaint as well, as I am sure a few banking laws were violated here.

When they told me that my ORD to DFW flight is rescheduled to Jan 6th 06:00 am. I purchased another flight from American Airlines for ORD to DFW on Jan 5th 10:15 pm. It cost me $118. After all, my ORD flight is delayed again so I did not make my DFW flight on Jan 5th. Basically, I lost 37 hours because of lack of maintenance on United's old aircraft! I missed 2 days of work and important meetings, probably it will cost me thousands of dollars! It was my first experience with United Airlines. As of Company, we always fly with Virgin America or American Airlines. And, we never had such an experience like this. After all that bad experience, they sent me with $500 travel certificate? (At least I was expecting a full refund) I would like to know my rights on this kind of situations and where to apply for a refund and cost for missing work days.

We spent 4 days without clean clothes because they couldn't find our luggage, we were in Montreal dressed in Alabama clothing. 3 of us became extremely sick & spent more time in the hotel than out looking at the sights.

I filed a complaint with United Air Lines & their response didn't even have the correct flight & states they were not responsible for bad weather. Our delay was due to air traffic control concerns according to their text, not weather, yet planes kept taking off & landing all night & some were even going to our destination. This is the worse customer service & treatment of helpless stranded people I have ever seen. If you have any other airline to fly with I suggest you use it.

United has responsibility for implementing the policies that led to our family being inconvenienced and forced to endure financial hardship. Their response to our situation exhibits continued lack of responsibility and service to the people who spend hard-earned wages to travel with the company. We spent over $3000 for these tickets to get across the country and the service from start to finish was abysmal.

I arrived in Hawaii and was told my bags were still in Portland. Hawaiian requested the bags over 5 times with no response. Friday they were told that 2 bags were in Baltimore and 1 was in Denver. I did not receive my bags until Sunday. I paid almost $1,000 for this "trip". I called the United 1800 number multiple times to be on hold a collective of around 6 hours. I was told I could not be helped unless I wanted to make a new reservation (why would anyone in their right mind do that at this point), that they do not have a direct number to customer service (I left 4 voice mails), that the refund department didn't take calls and did not have a voice mailbox, as well as being hung up on after being put on hold.

I was finally contacted by a customer representative. They informed me that I would receive a full refund for my troubles. I only received a little over $200. So I contacted the refund department. After being on hold for more than 30 minutes I was informed that I would not be getting anymore than that $230 since I used part of the ticket to fly to the airport in Portland and hang out for a few hours. (The Portland airport has a nice restaurant in it.) I asked about my checked baggage fee being refunded, I was transferred to another voice mailbox. I have little faith I will get a response. Please save yourself money, time, and the hassle and book with another airline.

NO ONE would help us. The ground crew were worse than useless. The customer service was an oxymoron. We had no idea how to find the international airport. My daughter sprinted there in 15 minutes. I am a senior and made it in 30 mins. We were highly stressed, but the indifference by all staff was truly shocking. This is America's national carrier!!! What does that say? Then they lost our luggage. I have now been back in Australia for 3 days and it has not been returned!! Is this some third world airline? The flight was UA 525 Wed 6th Jan at 5.50 pm. Ticket number **. We have had no reply, but I do not expect one. Shame on you United!!

My boyfriend in PA (I live in Florida) said they called from MY PHONE and said they had it in PA and were trying to page me. Um, I went and they acted like I was crazy! They gave him a number to call and to go get it. He drove 45 minutes to the airport. They kept sending him to different lost and found places. All of which sent him somewhere else but said they saw it (I have a printed, distinctive phone case). Eventually they said call on Monday. That was Friday. I called and called. I got connected to a person in India who I told I wanted someone in Pittsburgh. She said call Monday. I went all weekend without a phone or an idea of where it was.

Today is Monday. I called after work from my house phone. I got transferred around in circles. Eventually, I was told to file a claim online, they located the employee who had the phone and called the boyfriend. They gave me his name and said he lost it. WHEN do I get a phone now? Oh, and apparently they couldn't retrieve the flight info the claims department requires because I "waited" over the weekend. No, they were closed on weekends at the number the employee gave! So I had to look all that up. ON TOP OF THAT, I was told in Newark they accidentally sold my seat twice. They had no seat for me. Then they got me a seat and there were barely any people on the plane! I had 3 seats all to myself! So why was my seat sold to someone else? Wouldn't that be an easy thing to prevent on a computer?

THEN the plane had maintenance issues but they would not let us off for 3 hours when they determined the problem's unfixable. They said they needed to find a new plane, but didn't have information on when that would happen. "Wait for further instructions". I arrived at my home at 3:00 AM instead of 10:30 PM. ON TOP OF THAT, the airport staff in Newark was horribly rude and unorganized. I waited in security after accidentally stepping past the point of no return for an hour and a half with no one directing the line. When is my phone coming or my money to buy a new one? No one knows! But they do know they had it and lost it. What did I get in return? A voucher for a cheeseburger from a fast food restaurant for $7 and an apology.

It was 11 a.m. Monday morning when my daughter and I got the last 2 stand-by tickets to Washington DC... it was pure luck, no assistance from United. I will NEVER fly United again. I don't care how much more I have to pay. This is the 2nd time this year that I have been stranded at an airport because of lack of a crew, which is a chronic problem with this airline. I'll be flying Southwest from here on out... an airline that puts a premium on customer service.

We searched the United website & there is NO COMPLAINT DEPARTMENT & we have failed to find help & advice on how to proceed. We have found nothing but negative feedback especially about United appearing to shirk their responsibilities when things go wrong. The cabin crew ranged from lovely to rude. One female crew member was incredibly angry when she tripped over my sleeping husbands leg which had crept out into the aisle.

The plane was shabby - a length of trim came off the overhead locker & a trim panel in the toilet came away completely when I pulled off a piece of toilet tissue. A large section of the plane was left without entertainment screens which could not be fixed, & I was unable to connect to the inflight entertainment even though I had downloaded their app before the flight as instructed. I will, like many others NOT fly United again unless life and limb depended on it.

The rep said 'well do you see the bag in this room?!' I said "apparently not so please track it for me because I can't find anyone to get an answer from!" She said it's not in CT and there is no further info... They both insisted we use the online tracing site & that's a gimmick BECAUSE this morning DELTA in Atl called and had her lost luggage! Yet even now the tracing info says they are still trying to locate the luggage! Oh and let's not forget they misspelled our last name which is one of the most common ones in America! Thank you Delta, shame on United for the awful service & lies.

On the 30th we called United Airlines and they said that they got a bag yesterday and they didn't moved a finger to deliver the baggage to the hotel. All day on the Dec 30th they didn't deliver a bag. My 19 month old without needed clothing, my wife without underwear and without needed clothing. We rushed to a MCO to a baggage claim dep and the guy was so rude with us. No sorry, just a rude faced old guy (So sorry for him)!!! Terrible experience. It seems that no one cares about the customers. 3 days in Orlando dealing with United Airlines and a lot of nerves. Never book a flight again with this terrible company!!! Bad experience and worst customer service!

Moreover, my luggage came back BROKEN and is no longer usable. I will have to buy a new piece of luggage - and mine was fairly new. The taxi ride from LAX was $90 (!!!) and a new piece of luggage will cost me approximately $200. Also a dog sitter cost me an additional $40. None of these expenses were expected and were due to me missing my original flight. I emailed twice, and called twice and NO one has even gotten back to me with a response. It has been 1 1/2 months! I used to love flying UA and now I'm not sure I ever will again. I certainly will not recommend this airline to anyone else. What a terrible experience.

According to the info we gathered, our plane will arrive in gate 71 and our connecting flight will be in gate 74. We figured not too far to walk since they're pretty close to each other. However, that wasn't the case, our connecting flight to Dulles changed gate to 83. By the time we landed in LAX, our connecting flight to Dulles was already boarding. Thinking soon after we get off the plane we can walk to gate 74 and we're good... but when we got there, we realized it was not the gate, they changed the gate on us to gate 83, so we had to power walk our way to gate 83. When we arrived, we told the gate personnel that we're checking in and showed her our boarding passes. She was shocked as she knew something was wrong... When she came back, they have this guy speak to us saying that our first class seats was given away.

My husband and I were treated unfairly at that moment... It was not our fault that we got held-up and we paid first class for our seats. The man that was talking to us was very dismissive and did not even acknowledge their mistake and did not even apologize. He even blamed us that we're the ones that were late and therefore, our seats were given away. We were so mad and so underserving of how we were treated. We paid first class for our tickets but was relegated to coach. We were so mad and unjustly treated. Soon after we landed in Dulles (after flying 4 1/2 hours), we went straight ahead to United's customer service and complained. The complaint was filed and they said a refund will come to us. They did the refund...yes (the difference between coach and first class); however, the mere fact of the aggravation and the unfair treatment of us at that moment, the difference was not enough to compensate the trouble they caused.

The whole flight from LAX to Dulles, my husband and I were just fuming mad and shocked at how they treat their first class customers. United just did the minimum and did not go far and beyond of what they should've done. And we're sure that those United personnel at LAX that talked to us are still happily working and figured they were just doing their jobs. They probably weren't even given a slap on the wrist. They already lost us as customers. We will NEVER NEVER EVER FLY UNITED AGAIN!!! We will just do our future flights somewhere else...

United was canceling flights or delaying flights and redirecting customers to Customer Service where they then tell you they can't help you. The line was so long with people getting very little answers. Once you speak with them they will tell you to speak with their supervisors. At one point I was asking questions with their customer service agent about solutions, she got upset with another customer and stormed off. Unprofessional. I now have been sitting on the plane for 45 min because paperwork was misplaced. You lost my service. So many ways of fixing this starting with apologies.

The manager, Alina **, refused to come out of her office after we requested her presence 3 times. Finally on the 4th request, she crawled out of her secret back room to inform us that if we wanted another flight, we'd all have to repurchase seats on a flight sometime after the 31st of December. Alina never answered our questions directly. Instead she gave us song and dance about policy while dripping with disdain for our presence at her counter. At no point would they speak to the 50+customers that had been waiting to get information for the hour we'd been standing there, forcing customers to both translate and relay information to fellow customers, myself included.

As if this is not enough, when they weren't treating us with complete disrespect they were actively ignoring our questions. We asked if our flight had been officially canceled... Silence. We asked if a new flight was being created... Silence. We asked them to make an announcement to everyone who was waiting... Silence. Grown adults giving other adults the silent treatment! Ready for the worst of it? All but 2 of the ticket agents left when the situation became difficult. A manager and 3-4 agents were hiding out of sight to avoid paying customers! Deplorable, unnerving, and completely unacceptable treatment. Never give your money to United. I know I will never again.

I'm back after three minutes of talking to a representative for United. At 1 hour and 35 minutes, the operator answered. She had a South Asian accent - difficult to understand. She wanted flight information for verification. As I'm doing this a loud repetitive tone began coming through my phone -never happened before. After this tone continued for 45-50 sec. the call CONVENIENTLY ended. Anyway, at 6:45 am we began the phone "game" with United. We were on hold anywhere from 20-54 minutes at a time as we were driving home. Finally we got in touch with a lady at around 8:30 am, who looked into the issue and immediately became apologetic. She told us that United had screwed up and never sent the information or payment to American Airlines. We were then told to call a different number and speak to a supervisor.

Upon calling and waiting another 25 minutes, the operator, who was difficult to understand due to a thick Hispanic accent, seemed confused about my situation and put me on hold for about ten minutes to see if he could "straighten it out." When he came back, I asked to speak to a supervisor. He was hesitant but he finally got her on the phone. More verification and explanation was necessary. At this point the supervisor began typing vigorously for several minutes. I felt like Greg Focker at the airport in "Meet the Parents". We decided, out of desperation, to have him board a flight with American Airlines at 11:50 from Charlotte to New York and then to Minneapolis to Bismark - 100 miles from his original final destination. This was frustrating but we accepted. In return, we received a $250 back to my credit card and a 400 mile travel credit, which would never really use.

This was inexcusable for the inconvenience, not to mention the cost of travel after landing in Bismark. Anyway, all this took place at around 10:50 am. At the same time, we had our son on the phone and he was in the American Airlines line. The supervisor gave us the flight number and ticket number. We told our son to call back when everything was taken care of. At 11:20, our son called to tell us that American Airlines did not show him for a flight. They told him to see United Airlines, because it was their issue. He spoke with United and they said to speak with American. Can you see where this is headed? That's right, another missed flight. This is the point at which I began this last 1 hr and 35 minute phone call. During this call my son is calling, angry and desperate. Also, I'm very exhausted!!!

I told him to schedule the next available flight with Delta for 8:30 am in the morning, based on internet search, not knowing where he would sleep. United has ruined our holidays and tricked us into an overpriced product that we only received a portion of at full (inflated) cost. I now owe my son $607 for the new flight and have to pay $1118 credit card balance for a ticket that was only half used due to United's admitted mistake (per the operator and supervisor for United). It's 1:39 pm now. That's seven hours for pain and disgust. I will spend more time than this making my experience known to all who care to listen and read. United has AWFUL, AWFUL, AWFUL service and professionalism! The END!

I understand that the airline cannot operate in inclement weather and I appreciate that they put safety first, but surely in an airport such as O'Hare, where this is not an uncommon occurrence, they should be better equipped to deal with all the displaced travelers. At this point I am going to have to choose whether to stay in line and find my bags or go buy new baby clothes. United Airlines please review the weather, this storm was scheduled, and staff appropriately.

Upon arriving at the hotel, I discovered that I had been given the wrong tickets - for a flight leaving at 7 pm, not 7 am. I quickly called reservations and, no surprise, the morning flight to Dulles was full. The reservations agent again gave me tickets for Washington for late morning. Scarily, upon arriving at the gate for Washington, the reservations person kept trying to send me to the gate for Dallas Texas, not Washington, Dulles.

After the first leg of the flight, I discovered that I had been flown to Reagan International, not Dulles, where the second leg of my flight had been booked! Since both tickets said Washington, I did not know that an error had been made. Furthermore, it was 40 miles and a twenty-nine dollar shuttle to the other airport, leaving about two minutes to get through homeland security and catch the second flight. In short - not possible! So I had to take the shuttle, go through homeland yet again, sit in the airport until 6 pm, and finally get home about 27 hours later than planned. The United supervisor who finally got it right was embarrassed and kept apologizing for all of the errors. The mistake was clearly mine. I should never have flown the anything-but-friendly skies! Never again. I will take a donkey cart first!

So today, December 29th at 7AM, I arrived at the IAH airport, and to my dismay, my ticket did not show up anymore on my confirmation number, my flight vanished into smoke with nothing to show for. I ask an agent to check and get a flat answer of "you are not in the system for any flight" with no explanation as to why or offering of any viable alternative. After asking several times, I finally got a confirmation for another ticket, for December 30th at 9pm. But like last time, even with confirmation, United can go back on their word and I cannot ever be sure about anything with United anymore. I had to miss 3 days of work, maybe even more, and paid for multiple cab/hotel fares to and from the airport, stressing out the whole time when continuously calling United customer service. Of the time that I get through, I got hung up once and got told that they cannot help me. I have to talk to the gate agent (who end up lying to me anyway).

What is the point of customer service when there is nothing they can ever do? Wait time is around 30 minutes to an hour and I was talked down upon. Their customer service approach this as if it is my fault the flight got cancelled instead of trying to help me get home. I have used United Airlines many times in the past but I assure you, this will be the last time I fly with United. This airline treat customer like dirt and will lie to your face.

The Southwest flight cost me $652. I paid United $1700 for the two tickets to get home, yes just to get home on United was $1700. That did not include the price to leave on the 23rd of December. I have been on the phone with United for 5 hours today to try to talk to someone about their web-based refund system that is not working. I have been transferred multiple times to wrong departments and been hung up on. I have yet to speak to someone that actually speaks clear English without an India accent. I have now been told that I never had ticket with United. And it gets better, because our original flight was with Delta and they could not get us to our destination, they booked us on United. I have wasted 5 hours of my day on United's phone and website when Delta will have to refund.

I was re-booked on a flight for the following morning at 6:00 a.m. When I checked in for that flight, I stated to the agent--"please please do not put me on this plane if my connecting flight in Denver has any chance of being cancelled. I would have stayed an extra day or two with my daughter, but I was told, "no problem, the Denver OKC connection is a GO". I boarded the flight and, of course, upon arriving in Denver was told the connecting flight was cancelled. So again, I tried to be positive. They put me on stand-by for a 2:00 p.m. flight. I thought that given the circumstances, they would do everything they could to get me on. By this time, I had taken all of the lupus medication I had with me. I informed them of this fact and that it was going to be medically difficult for me if I did not get home soon. Their response: "you want me to call the paramedics?"

As I waited to learn my fate on the 2:00 flight, I learned that not only was I not going to receive any priority treatment, but that their "Premier" customers had first pick at standby. Now, had these premium customers been among those who were de-planed the night before, I could perhaps understand their policy. However, they gave many of the standby seats to people who arrived at the gate 10 minutes before flight time, rested and refreshed. I asked to speak to a supervisor about this procedure. I was told by the very rude woman behind the counter that she was the supervisor and there was no one else at the entire Denver airport who could give this issue their attention. She told me this was a corporate policy that she had no authority to alter. So, I called the 1-800 number and after being on hold for over 30 minutes, was told this was an "airport" decision that they had no ability to alter. Inexcusable.

With few exceptions, the employees were rude and incompetent. They showed absolutely no problem solving skills and were unwilling to even try to solve what seemed to me and many others to be an inequitable and unacceptable situation with regard to the standby policy. I will be filing a complaint with the FAA. I will be lobbying for a review of United's standby policy. And, if I am not refunded my entire first class ticket amount, and my lost time at my hourly billing rate, I will be filing a lawsuit against these people. As I review the other consumer complaints, I am considering whether a class action suit is appropriate.

I will never fly this airline again--obviously. But I am not going to take this in stride. I am going to the media, and will use every available tool for registering complaints and publicizing this absurd policy, as well as the incompetence and inexcusable attitude of certain of the United employees. I am a trial attorney and I have the resources to pursue this. There are times when one must stand up and at least make an effort to bring about change. I plan to do just that.

I waited in line for half an hour before getting to the check in desk. When I got there Lori was rude and somewhere along the line she THREATENED me and said that if I kept giving her attitude she would put me on a flight tomorrow. When I asked to speak to a manager she pointed across the room and said I can go over to her. When I asked if she could bring her over here so we could all speak together she said no. Finally not wanting to keep wasting my time and realizing they wouldn't do anything as far as customer service I told her to put us on Delta's flight and I would figure everything out from there. I manage a salon, long story short if a customer gets upset I sympathize with them and solve the problem. I'm not rude and I definitely DON'T give them attitude. United needs to train its employees better. Extremely disappointed. I'll make sure to tell everyone I know not to fly this airline, and you most definitely lost a customer.

Call attempt #5 On hold for 20 minutes, just get transferred to the refund dept; on hold for another 10 minutes where the agent transfers me back to the customer service line where all they can do is transfer me back to the refund line and cannot get me to a direct agent for another 10 minute hold. Thank you for completely wasting an hour of my day. This is the WORST customer service I've experienced. I finally get an agent, try to calmly explain these issues and I try confirm that I clearly understand the next steps and she hangs up on me. Thanks KAREN for being so unhelpful. You suck United, this a horrible way to treat a customer who just wants an answer on the status of a $5,000 refund. I still have no clue when I can expect the $5K back on my card.

I offered to fly after the holidays, therefore after the blackout dates when there would be fewer people and more seats available, perhaps take a standby flight. They still refused to allow me a standby flight and kept my $532.00. It is my opinion that keeping hundreds of dollars without any compensation is heinous. I am completely outraged by the unethical policies of this company. I will never purchase another United Airlines ticket. You have lost yet another customer!

I did not upgrade and me and my wife were given separate seats at the back of the plane. I think that if you buy a ticket and it is confirmed by the airline, the passengers should be at least treated with respect and every attempt should be made to fulfill their request. Absolutely horrible customer service! I no longer plan to renew my Mileage Plus / United Visa membership and will never fly or recommend anyone to fly with this airline. Dear CEO Mr. Oscar Munoz, are you aware that you have turned United into a low class airline?