United Airlines Reviews

Flew with United, 07/03/2016 from Narita, Tokyo to Washington Dulles flight #804. Flight from Tokyo delayed about an hour and 20 minutes, so by the time of arrival at Washington, we were left with approximately 40 minutes to go through customs, secondary screening, and from gate C to A. The secondary screening process line took about 40 minutes to go through alone, so a lot of us obviously missed our flight home (Columbus, Oh). When we spoke with UA customer service, they were firm when saying neither the delay nor the long lines were their faults, so there was absolutely nothing they could do except for put us on the next flight out, which was the following day. Handed us a piece of paper to call for "discounted hotel rooms for distressed customers" and sent us on our ways.

We had a flight out this morning at 8:05 am to Chicago. No notification!!! Had to pay $140 for car service and pay again to come back home, and again have to pay in the morning to come back! That's a lot of MONEY! SO DISSATISFIED! LOST A WHOLE DAY OF VACATION!!! WOULD like some kind of compensation! Also would like to change my date of return from 7/7/16 to 7/8/16!!!

After boarding the plane we were told to disembark with no explanation. After I asked what was going on the counter person April was very rude. Apparently I wasn't listening to the pilot, she stated and I wasn't listening to her 30 years of experience. I have never had to deal with such rude people. My flight has been delayed twice and it seems my job doesn't matter. United is the worst airline with the worst customer service.

I had a flight out of Aguadilla Puerto Rico with a scheduled departure time of 1:57 am arriving Toronto, through a Newark connection. The flight was one more time delayed to where I could not make my connection in Newark. This is business as usual for United. Last year out of 5 different flights, 4 were delayed. I have made complaints with the FAA on three of those occasions, open files with no feedback. I believe most passengers that travel once a year would not realize that this is just business as usual for United with absolutely no regard for the customer. Because I have to fly so often, I can assure you this is completely unacceptable business practice. No company should be allowed to treat their customers with such disregard.

I was waiting on my flight, they kept delaying the flight for different reasons. When asked if anyway I could transfer planes or airlines I was told no and I would miss my connecting flight and I would have to sleep in the airport. When I demanded my tickets back the female employee slammed my tickets in my hand. When confronted about how she hit me she and another employee claimed I hit her. I was about to call security and they said they would have me arrested for assault. NO OTHER CUSTOMERS BOTHERED TO HELP EVEN AFTER SEEING THEM SLAM MY TICKETS ON MY HAND. I will never fly United or American Airlines again.

Absolutely destroyed our first vacation together without kids since we had kids. Stood in "customer service line" twice for 2.5 hours each trying to find what happened to a checked bag when United cancelled flights out of Houston and other airlines were still flying. Tried to get help from 2 different gate personnel at 2 different gates. Rude, racist, and pathetic. Talked right over me in Spanish to next customer after telling me he couldn't help me. ** UNITED. I've been flying for years for work and never experienced this before.** YOU UNITED. NEVER AGAIN.

I am a United Mileage Plus credit card holder as well as a frequent flier member. I wanted to put some of my well earned miles to use this past week to attend a family vacation. The flight out of Cincinnati was good. No issues. However, upon reaching O'Hare I had an email stating my connecting flight was delayed. Then I got another email and another and another. When it was all said and done my flight out of O'Hare into Norfolk had been delayed four hours. When I finally arrived in Norfolk it was almost 0100 hours and the rental car company (Budget) had closed. This forced me to rent a car from the only company open with cars available (National). Instead of paying $155 for the rental I had to pay $365. In addition, the luggage was delayed coming off the plane.

I was flying from Chicago ORD to Hong Kong here at United Flight 895. I politely asked an attendant for a bassinet for my baby who is 7 months old. But the attendant said there was no bassinet available. They knew the baby can't be in my wife's arm along the way for 19 hours and most importantly, the baby could fall without it. They knew it was a baby, so we expected a bassinet.

Last June 11, 2016 I flew with United flight 129 from Houston to Rio de Janeiro. I had an event at 1:00 pm on the next day and booked an Economy Plus seat - 21 J to have more space and to sleep better. Inside of the airplane I realized that my seat was broken and asked two flight attendants for help. One tried to fix the seat without success. Both gave me the same answer: "I cannot help you," and disappeared. I could not sleep and was very tired and upset. I wrote United asking for compensation. I would like at least to have the amount paid for the Economy Plus seats back. I also told them that I am (after this experience I was) a loyal customer. Last year I flew at least 8 times to Brazil and Germany and within the US with United, this year 3 times. My husband flew with them too. I am a Miles & More Silver member and was pleased to have the miles of a Star Alliance Partner.

Not only was I treated with disregard I was shoved by one of United Airlines TSAs. This is already bad, now let's add on the fact my 7 month old was strapped to me and I was overloaded a backpack, diaper bag and tote in hand. I'm going to file suit, I feel I was mistreated due to racial profiling. I'm from a biracial background and have never personally experienced bigotry. I was embarrassed disrespected and furthermore missed my flight.

I flew from Chicago to Newark on May 18, 2016 on United Airlines. When I arrived in Newark, I received a text stating that my luggage had arrived on a flight different from mine and I was directed to a specific carousel. My bag was not there. When I went to the Baggage Information Desk. They were unable to locate it, and they filled out a Delayed Baggage Report and gave me a number to call and directed me to a website. I kept calling and checking the website and I received updates via text every 6 hours.

I live in Costa Rica & am disabled. On 5/11/16 I flew to Florida to be with Mom for the anniversary of Pop's death. I came with one checked bag, & United charged me $225 to take it (one checked bag has always been free). When I arrived in Fort Myers, Baggage Claim was a mile or more from my gate, & there were no golf carts, no wheel chairs, & no one from United or the airport to ask for help. When I finally arrived to get my baggage, United had gone home & locked my bag in their office. In the past they sent my bag to New Orleans or Puerto Rico--then delivered it in a day-or-two.

There is not enough space to describe the overall horrible experience my family had with American. It's sad that while we had a wonderful cruise, all my 8 year old daughter will remember about our vacation is the horrible flight home. Our flight was suppose to take off at 4:20. At that time there was not even a plane in the gate. People went up to the desk but the agent had no information at that point. About 15 minutes later there was an announcement that a plane was en route from Orlando and was expected to land at 5:11 and then they would turn it over and board us and we would be leaving by 5:35. NOT a chance in hell they could turn over that flight in 20 minutes. We had a connecting flight in Dallas and it was clear we were not going to make it. We booked another flight out at 8 that night but were told we would have to go get our luggage and recheck it for the new flight!!!

The refund that never happened. I Booked a round trip flight: Providence, RI to Lincoln, NE. Initially, due to past flying experiences, I was pleased to get the United booking. I felt the ticket price was high, but thought this was the best price I could obtain. $903! Yikes! Due to sad and unfortunate events, I called to cancel the round trip ticket. Well in advance of the flights I dealt with an agent that seemed to be top notch. He advised that I would be refunded the $900-plus cost of the ticket but when I booked again with United Air, I may be charged a fee for re-booking.

Indianapolis to Mexico City on June 16. With scale in Washington DC. Indy to Washington - Late because of change of crew, then because a minor mechanical problem, then because captain is not replying, then because minor technical problem is taking longer to fix than expected, then because "they needed to clear some paper work", then because they had to load some luggage they had unloaded. Finally it departed three hours late. I lost my connection to Mexico City. Once in Washington after three hours in line for customer service, I finally got attended by an annoyed, angry, unhelpful employee that said I would depart on the next day, but United had no more hotel rooms to offer, so I had to pay money from my pocket to get a bed.

I booked my family vacation through United online booking tool. I book my reservation for myself on one reservation and my family on separate reservation. Initially, I suppose to meet my family at the destination after my business trip. Because my project schedule change, I tried to re-book my family reservation and my reservation so that we can go on same flight. The tool allowed me to make some changes and charging me the changing fee, without additional mile requirements for my family. When I re-book my reservation, they increase mileage requirement for me and I am okay with this. So I was thinking may run out the lowest mileage requirement so increase mileage for me is okay. I got confirm ticket for both me and my family at least one week before my travel date.

United took care of it... a lot of phone calls were required, but in the end, it all worked out.

United Airlines caused me to miss a flight due to some delays still not understood. By the time we finally got to a United Airlines rep (a 2 hour wait), we were connected to a flight through London and then said that we were confirmed to be on the next flight to Athens when we arrive in London. Upon arriving in London we find out we had no confirmed tickets for Athens, causing us to stay in London 4 hours.

I am contacting you regarding my recent experience with United Airlines. The check in staff at Seattle was excellent, knowledgeable and efficient. I was able to complete my check in and be through TSA in less than 10 minutes. The flight from Seattle to Dulles was flawless as it usually is with your airline. I have been a loyal customer since 2009 primarily with Continental and then following the merger I stayed with United. I recommend your airline regularly to friends, family, and coworkers when they are making travel plans. What I experienced in Dulles appears to be a fluke when dealing with your airline however I feel the need to share with you so this can be rectified and no one else suffers through the frustration I had.

I was at the Kahului Airport finishing my check in process with the UA agent who said "You are all set for your flight. Ms. Ching... Chang... Choong... whatever" when she tried to say my name. She walked away without apologizing and my partner saw that she was smirking while she walked away. I was very offended by these ignorant actions by this employee. I was speechless at the time and I didn't want to make a scene. She could have asked how to pronounce my name before saying it. She could have apologized after she said my name incorrectly three times. But she didn't. She brushed it aside like I didn't matter. Due to this encounter, I no longer want to fly with United Airlines. I felt like I was treated like this because of my race and ethnicity. I hope she never does this again with another person.

I am so livid beyond words. I would like to complain about United Airlines and their changing flights policy. I NEVER fly any other airlines other than Southwest. This is the first time I decided to buy plane tickets thru United and I am not impressed. I bought 2 tickets for my boys through Cheapoair.com to Cancun. My boys are unable to go after all because of work issues so I called CheapOair to see if I can use the tickets for a different flight. They informed me that UNITED Airlines charges $200 EACH ticket to make any changes. This is UNBELIEVABLE. I decided to call United and they informed me of the same thing. All I can feel is regret. Regret that I just did not pay the extra $200 to SWA. The lady who canceled my reservations was extremely rude and I just feel so dissatisfied. So I asked her how much would out of pocket be if I exchanged for new flights another time.

This was the worse flight ever. Me and my sister travel from Houston on 05/27/2016. It was raining. Our departure was at 5:47 pm. We ending leaving at 11:30 pm. No notification from airline. We stay in the airport until we left. We came back on 05/30/2016. Flight attendant was rude. They didn't have cokes. When we got back to Houston we pay for 4 luggage. One was missing. We been calling them. They don't know what happen to the luggage. They never send it with us. Stay in a Salvador. They don't have a answer. On 06/01/2016 the manager calls and said "I don't know what happened to the luggage" and hang-ups the phone. Nothing else. No "bye" or "my name is so and so". They don't want to pay for anything. Worse service ever.

Newark to Guarulhos, business class, 5/30/2016. My name is Andre ** and I am a businessman in Brazil. My wife and I went to USA to celebrate my birthday. We bought business class tickets. It was the first time we flew in business class in United. We wanted to have the experience of flying United. Several things happened in the flight going to USA and coming back to Brazil. In the flight going to Newark the seat didn't work properly and I had to have dinner in a strange position, not very pleasant. Some one tried to fix it but he didn't manage to do it. In the flight coming back to Brazil, the service was not good at all. The flight attendant had no patience at all during dinner. He was Brazilian. He was in a very bad mood. People who are no patient should not deal with the public.

My daughter and her colleague wanted to check in late January for her flight to New York and from there to Port of Spain Trinidad. The check-in staff at United Airlines Amsterdam refused to check them in because they had no visa for the period until their planned return flight in June to Amsterdam. They then both at the airport bought a ticket from Port of Spain to Curacao vice versa in April. Thus, they fulfilled the requirement to have left Trinidad within three months. They could show that they had bought the tickets but the staff of United refused again to check them in. According to them, the flight in April had to be to a destination outside the Caribbean.

Purchased a premium economy ticket from Las Vegas to San Francisco and then a further flight to Narita, Japan. Checked in two hours before the flight was to depart. While boarding was going on, the passengers in the gate received word that the flight was going to be delayed due to weather in San Francisco. As I had to board a flight less than an hour after we were suppose to arrive in SFO, this gave me some concern. The employees manning the gate instructed passengers to wait and that the cities we would be connecting to will be called to sort it out.

After flying internationally through Asian, European, and Middle Eastern airlines United is by far the worst. Up there with American airlines and Delta. Traveling through the airports can already be a frustrating inconvenience these days, however my last two flights with United have made the experience of air travel even more unbearable. The plane we had for the international flight had very rude flight attendants that would yell and bark orders. There was also no meal offered on a 5.5hr connecting flight from Chicago to San Francisco. The plane for our 11hr flight to Seoul only had one screen per row at the front where the only other option for entertainment was through the United App on your cell phone. Which best of luck trying to download that app in the two minute window they gave you before departing. Food was poor in comparison to Singapore airlines, Korean air, and Etihad.

First the flight from Billings, Montana was late arriving. Then it made us late go Denver for that flight so we missed it. Then they fixed us up with another flight that has already been set back from 3:00 to 4:35. Nothing they do can be right of on time. Last time I flew with them got stuck in Denver for 8 hours. ** outfit. I hope I never fly United airlines again. They just suck and don't care. Started out at 8:00 this morning and was supposed to be in Dallas by 3:30. Now it's 8:00 that I'm going to arrive. Stay away from this chicken ** outfit.

On April 24/2016 while on vacation we received phone call from Northwest Hospital of Illinois informing that my wife mother, 89 is dying. We rushed to Fort Mayers Airport, explain emergency situation to ticket counter agent of United Airline and asked for two tickets to Chicago O'Hare in a hope we still can make it, before it happened. Agent without checking anything told us the price will be $1150.10. For one way ticket for each person and they can put UA on flight departures at 1:35 PM. When I suggest to use United Airline mileage plus account, he immediately tell as to call UA mileage plus customer service. We called and agent confirm the price for one ticket to my wife will be $1150.10. And they will deduct 25000 miles from my account and charge $130.00 for fee reservation, and fee for September 11. We was under big stress and agreed on price.

Worst customer service ever! 6 hours on the phone between United and their partner Lufthansa to change a reservation from May 22nd to May 23rd. In the end, they wanted to charge me $2600 for the change. This was the cost of a new ticket. Ridiculous!!! United and Lufthansa just lost a customer for life.

I was trying to change my award ticket dates due to work schedule conflict. However, I am told there is a $75 change fee per passenger. I was never informed of a rule as such for an award ticket. Sure I understand the difference in fare charge but not a penalty for an award ticket. Then I tried to cancel my reservation, the agent and her supervisor says that there is a $200 point restoration fee. Then the supervisor ridiculed me stating I don't have any status, therefore, I am not worthy of additional offers since United is doing me a favor by giving me an award ticket. I really did lose my cool when I was told that.

I'm actually GOLD on United Airlines, so you would think they would treat me well. Given this is how they treat their GOLD customers, imagine how they treat ordinary customers. In any case, I was in London on a business trip and got word that a family member had died in an accident. I called United, booked a new return flight for which they charged me about as much as the original cost of the ticket, despite the fact that I explained the situation to them. They also charged me a $300 change fee, but the person on the phone said it would be waived once I had provided proof of my family member's death. However, I did provide that later, and got a cursory turn-down on my request, with no explanation for why it was turned down. What a truly pathetic airline. I wouldn't fly them at all if I had any alternative.

I have never gone so far as to publicly give a rating or review in my 45 years of being on this earth. However, sorry to say I just had to this time. We recently were returning from vacation where my son's anxiety disorder worsened considerably and we had to get home quickly. We had the worst flying experience in all of our flying history. We had never flown United before. Never will again. My son has a medical issue as I mentioned. I planned ahead and paid for premium seats to assure we were all sitting together.

I am on flight UA3500 from Chicago to Charlotte. I came in earlier today and was able to purchase an upgrade. When I came to the airport to do the same tonight on a delayed flight the gate agent told me he could not help me. Per his direction I called the call center - twice - and they could not help me. The call center rep told me it would be $2500.00 to upgrade. I am exec. platinum on American. I have never heard of such highway robbery and I tracks all the time. Then the airline put two airport employees in the remaining first class seats. Great message for your clients. These people are paid to be here and you choose their comfort over a frequent traveler giving your airline a chance. Horrible service and glad to be American preferred.

I wasn't allowed to board my plane to Beijing because I didn't have a visa, but I did have a ticket out of Beijing 6 hours later that would go to Hong Kong where I wouldn't need a visa. The United customer service people said I could not fly because I don't have a Chinese visa, however China has a Transit VisaFree policy that states as long as you have a plane ticket out of Beijing that is in the next 72 hours you can arrive in China visa-free. No matter how many times I asked why I couldn't fly United kept saying it was because the airline that would take me out of Beijing wasn't a star alliance member. That policy should not be my problem, only China's visa regulations are what I should worry about and the regulations stated on the Chinese embassy's website states that I had every right to fly that day. Instead United said I had to pay $700 extra for a ticket that would go straight to Hong Kong.

I purchased a one way ticket to Mobile, Al. The day before the trip I had to cancel. The agent told me I could either pay $50.00 to cancel, do a No Show and be put on a list. Should I ever decide to purchase another ticket I would be charged 100.00 or pay 200.00 to change to a credit!! Imagine my surprise. I informed the agent I would never fly United, in which his response was "then you don't have to worry about it". I sent a more detailed email to the company and will make sure to tell everyone I know!

I'm so upset with United Airlines. I selected my seat and pay for my ticket. They email me my confirmation and I notice my seat was changed. I called Customer Service to let them know that that was not the seat I selected. The rep tells me they can change your seat after booking. I told the rep, "I'm too tall for a middle seat and how can you change my seat once I've paid for it? The flight and seating goes hand and hand just like a concert." The reps said they can change it based on needs. But, if I wanted get a non-middle seat they have some available at extra $99.00. I'm pissed! First time on United and the last time. I'm so sick of these shady, money-hungry companies taking advantage of people.

I have read the reports written by other travelers. In December '15 I traveled from Anchorage to Bali and went on Eva Air which was a Star Alliance Partner thinking I would get the air miles. Of course, after the fact I was told that because I had an inexpensive ticket, I would get no miles. I had saved up 600,000 miles and was afraid I would lose them. I then went on a trip from Anchorage, to New Jersey and on to Ireland in March '16. They charged me 300,000 miles as I upgraded to First/Business class. I had nothing but problems and ultimately was downgraded on the international portion of the flight. My return flight was cancelled and the flight from Chicago to Anchorage was horrible because the entire entertainment system was broken so no one on the plane had power or movies.

I was a long-time customer with United Airlines and had accrued many reward miles with their loyalty program, Mileage Plus. I travel frequently for business and for a period had earned Gold benefits. In 2012, United changed their policy and began to let reward miles expire. Life is busy and I lost track of my Mileage Plus account for some months. Recently, I visited my account to find that my miles had all expired but that United would allow me to replace them, for $600. I found this practice extortionate, especially given the lack of notice. I receive a steady stream of emails from United but they were suspiciously silent on the issue of expiring miles.

Making a connecting flight in Chicago. The second flight is being delayed for no good reason. The aircraft arrived one hour ago, and the attendant simply told us to wait because the crew had to download maps?? Excuse me!!! Isn't that something you should do beforehand? I mean this flight travels from/to the two destinations at least once a day. I don't see why downloading maps can possibly be a valid excuse for delayed boarding. And no further explanation after an hour of waiting. Either the crew is incompetent or they're lying to us, or maybe both.

I hope I would never have to travel in United again. Awful customer service!!! NPS:-10. I booked a fly from SFO to Las Vegas and back to SFO. Due to severe weather conditions my flight from Vegas to SFO got cancelled. My flight was rescheduled for tomorrow at 1PM. I asked the girl in the counter if there was any chance to travel to SFO that same day, and she told me to make a line to see what they can do.

I have used United Airlines to get as many miles to visit my son and granddaughter in Switzerland. I looked at my miles and I had 95,000 miles. I went to book my flight and discovered a business class ticket required 140,000 miles. Just a few years ago, a business class ticket was much less. I was going to book a flight from Seattle to Louisville, KY. On the dates I need to travel I could only book from Seattle to Washington, D.C., then to Louisville. I felt I would do so even though other airlines had better schedule because I felt I would get about 8,000 miles for the trip.

My flight from LHR to EWR was delayed from 4:00 pm departure to 7:33 pm departure, due to "aircraft maintenance". While boarding at just after 7:00 PM, we were given a paper stating our rights due to the over-3 hours delay. When I got home I applied for the reimbursement, which was stated as "600 Euro". United replied that the flight delay was only 167 minutes (because while the flight left LHR at 7:33 pm (confirmed online from a site named FlightStastus). They claim that the arrival time was shortened and arrived within the 180 minutes of the scheduled arrival time.

In a rush, I accidentally entered LAX instead of LAS in booking two flight reservations from Boise. I did not notice my mistake, as the flight cost are very similar at $200 -/+ per ticket. When I received my ticket confirmation, I notice my error and went online to change. The online cost was an additional $915 for my two tickets that typically average $200 +/- each. Given I thought this was an error, I called UNITED AIRLINES. The new flights plus change fee was an additional $695, however they did offer to reduce fee to $495.

This was the worst flight I've ever had with United. I've been a United customer for years, and I've never had such a bad experience. United Airlines they will warn you 30 minutes in advance, however I was in the president's club, and warned about a 15-minute delay there. I went to the gate to be told about another 10-minute delay. My gate was also changed. Another 10-minute delay was made. Now 7:35 originally 6:54, we didn't board until 7:35. When we boarded they explained they had to switch planes, but technical issues were found in this plane. We were delayed in segments, and told little information. The airplane was completely shut down with us in it, and we were delayed until 9:30. I was only going away for three days and this ruined my vacation. Worst flight ever. United doesn't live up to their standards or their word.

Suffered racial discrimination from the flight attendant. A ** woman with curly hair served the economy class on this flight. I asked her for some tea when she was providing the drinks to the whole flight. She said she needed to get it from the back. After a few minutes she came out ignored me and started giving other people tea. The lady sat at the outside of my roll called her a few times but suffered her ignorance. After twenty minutes when she was taking the trash the lady called her for me asking tea for her. Finally she came out with no apology to me but a grateful thanks to the ** lady. As an Asian this is not the first time I suffer this kind of ignorance on United flight. Will never ever take United again.

Booked a flight through Expedia, with United being the flight to Orlando, and Frontier being the flight back. After traveling on both of them, United was by far the better airline. I hadn't traveled on an airplane in about 8 years when I made this flight, and this was my first time flying alone. I was very nervous, but United just had friendly staff greeting you on the airplane and making me feel a little more comfortable. I had a seat towards the back of the plane, and it was as comfy as it could be for what I paid for it. I was not expecting complimentary in-flight service, so I was very surprised to be able to get a snack and a Coke for free.

Over 20 years ago I selected UA for my "go to" airlines. What a mistake. I logged over a quarter million miles early on that went unused for most of those years. Then I decided to use my miles for a personal trip back to the US from Frankfurt, where I was stationed. I booked the trip over the phone through a UA agent. I am always skeptical with sales people so I asked lots of questions. I thought I had every angle covered, so I booked the flights ($30 to do over the phone). Two days later I checked my credit card statement and found 2 additional charges of $500 each from UA. A return call to a UA rep advised me that those were fees in addition to the 50K awards miles deducted.

United Mileage Plus will not honor contract. I opened the account in August 2015. I spent more than $1,000 in less than 3 months. I emailed to ask about this in October 2015 and received an email reply from Mileage Plus Service Center which stated that it would take 6-8 weeks to be posted to my account. As of April 2016 the bonus has still not been added to my account despite multiple emails and phone calls by me. The most recent phone call was made by a Chase Bank representative with the email reply in front of her and still Mileage Plus will not complete their contract.

We flew from Auckland, NZ to Reno, NV on 2-26-16. When changing planes in Sydney, AU the pushback machine transmission apparently broke. So we had to wait for another. This made our flight get into LAX about 30 minutes late. We have taken many international flights. When rechecking luggage every other flight we have been on has someone there and you just hand off your luggage. NOT UNITED. They had two women rechecking luggage after customs and THEN REBOOKING passengers that were missing flights. If we could have JUST RECHECKED our luggage WITHOUT waiting for them to rebook people as well we would have made our flight easily. Instead both women QUIT rechecking luggage for almost 30 minutes while trying to rebook passengers. Due to the CLUSTER of recheck we missed our connecting flight. THROUGH NO FAULT OF OUR OWN, 1000000% United's fault and United's fault alone.

I will try and avoid this airline. There is very poor communication between departments in this airline. Slow flight updates. Very surly staff when there is communication. They have no problem inconveniencing their customers. Even when a complaint is made they have NO response.

Provide what domestic airlines in other countries provide. If the airlines go anymore bare bones, they will probably ask us to pay for the jet fuel for our flight. Airlines are making record profits. The cost should be lower as jet fuel which the airlines say is their biggest cost is much lower, but fares are not. Cramped seats, no service, fees for everything. Despite these burdens no lower costs for consumers. I have been flying for 40 years. This is the worse I can remember flying ever being.

I think they do great now, but I would like to see them use bigger aircraft. The last couple of flights I have had a leg on regional Jets, and they frankly suck. I avoid them now to the point of booking on another carrier to avoid an RJ. Schedule is primary for me and my family, on direct flights (non-stop). The industry uses the direct/nonstop terminology as they see fit, that needs to stop. I have no complaints about United other than on international flights that park in remote portions of the aerodromes. I realize that is the game they play by country, and airlines using equipment other than preferred, landing early, in competing blocks with domestic carriers gets the stepchild treatment.

I often fly with my family and friends to locations. Have a mileage program that never expires so that people can be rewarded for traveling with their airlines. It would attract more customers and thus getting revenue. My family and I often travel from Guam to the US mainland and it's quite expensive. The reason why we chose this particular airline is because we are already in deep within the miles program and get quite upset that after traveling 5 times last year (2015), twice to US mainland and other times to Japan. We never reached to Gold status with their mileage program. In fact, my wife was a Gold member and reduced to Silver because the status expired.

I booked a United flight through Expedia on United. I have to cancel it. I was given a credit for approximately $955 on United to use within a year. I was told by Expedia and later verified with United that I would only be charged one rebooking fee, and that I could use it on as many trips as I wanted. When I booked a trip, they made me pay an additional rebooking fee of about $227. They would not take the booking fee out of my credit. Totally unfair! Then I was told by Expedia that I could not book several trips.

Lost luggage has become an almost a usual event in this airline. Traveling from Houston to Washington D.C., we checked in 9 pieces at the same time about 1 hour and 30 minutes before our flight. When we got to Washington D.C., they had lost one. They told us that we will revive it by 7:00 pm that night. However, we didn't get it until 2:00 am next day.

United has a contract for a call center. Call center owner is huge. United pays contractual rate. Does not matter where and when the services are delivered. Employees of this vendor are held to time limits but supporting other vendors more than United. These employees are not dedicated to United. Some have not been trained appropriately and will transfer you to supervisor. There is a manager, however they do not handle clients, only human resource issues. There is the problem.

United Airlines is a nightmare. Cancels and delays flights at an inexcusable rate. Will never fly "the Friendly Skies" again unless it's the only option I have. It took 2 days to arrive at my destination and 2 days to get home. Should have taken 10 hours tops. Customer service is wretched. Delta finally got me home. Thank you Delta and both flights right on time. United you should be ashamed of yourself!!! I don't know how you stay in business.

I had to cancel a flight for my mother because she became very ill. The refund instructions state that with a doctor's note, I would be entitled to receive a credit for the ticket on my credit card. I have been trying since October and still no credit. I submitted my request and uploaded the Dr note twice... Heard nothing. Faxed over requests... Twice still nothing. Sent a certified letter... It was never picked up. I would never recommend United ever!

The staff is very rude especially the Manager/Supervisor named Mark **. My Husband and I just got married and planning to have our honeymoon in LA. We arrived in Houston Airport (7:25 PM) from Belize 2 Hrs before our departure flight which is 9:34 PM and there's only 2 immigration and 1 custom line serving hundreds of people, so it took us 1:50 minutes to get in the Airline gate. The worst part is our ticket doesn't have any gate number and We ask the staff if where's the gate number and she took at least 5 mins to find out.

I was incorrectly charged twice for a flight by United Airways. In an attempt to be credited correctly for $1500, it took 3 calls to customer services, about 4 hours on the phone and am still sitting on hold. Terrible customer service. United used to be my go to airline, that will change after this experience.

I called to see what my seat assignment is for an upcoming flight. The agent said none were assigned--however I could pay an additional $170.00 to upgrade in crappy coach seating. I never want to fly United--and here I have to due to where I need to be. Makes me sick just thinking how scummy they are to their clientele. Now I get to go to the airport even earlier to find out what crappy seat they put me in. United sucks.

I booked a flight four months ago with this company. They changed the flight times to add a 4 hour layover and getting both to and from my destination over two hours later. Their response was "Sorry nothing we can do."

I flew out to Houston for a family wedding shower. My son was trying to navigate the traffic to get me back to airport for my return flight, (25 minutes prior to take off) it wasn't that busy... So I thought I'd be ok. As I was trying to hurry to security with my carry on bag, and e-boarding ticket on my "iPhone" (1st time ever with my son's help) I was told I needed to go back to ticket counter as the last letter on my last name was wrong. So off I went. Back to the counter & a nice gentleman was trying to help get a paper ticket with proper spelling. I gave my ID and told them I was on the mileage program as well. Then another female agent came over (I thought) to offer more help before my plane left.

I called, waited one hour to talk to someone, can not understand how changing one date to another is so costly? Wonder why no one wants to fly in these days! Very unfriendly airlines, one day to another I get should be a fee? Not $250? I can fly for that price round trip to farther places! This is just me being upset will never go anywheres. But said my piece! JetBlue.

On February 9, I was flying United from St. Louis to Chicago, then Chicago to Toronto, Toronto to Frankfurt and Frankfurt to Florence, Italy. The initial flight out of St. Louis was delayed over 2 hours because United could not find a crew member for the flight. St. Louis is a major hub but the flight was grounded because United did not have its staffing act together. Consequently my flights were missed and I was rebooked. The flight from Chicago to Toronto was delayed by an hour with no explanation. When I touched down in Toronto I ran to make my connecting flight to Frankfurt and the rep at the gate refused to allow me to board my flight to Frankfurt even though the plane had not left the terminal. He was so smug about it. He was with Air Canada - one of United's "star alliances". I was in a panic. I was redirected and had to clear customs again before finding my way back to United.

I flew United round trip to Jacksonville from Newark for the weekend. On the flight out I had one of their rude flight attendants which is standard for this airline. Then on the return we landed early but rather than going to an empty gate, in standard United operating procedure they waited for one of the gates farthest from the terminal that are less expensive for United rather than allowing us off early at one of the empty United gates. Then while waiting for the cheaper gate our arrival time came and went. Next our landing gear started to smoke. They made us wait while fire trucks assessed there was nothing wrong again rather than getting us off the plane. Next, United required we stay put while maintenance came out to assess the landing gear, again instead of doing that at the gate and letting us off. Now we are still waiting to move while the maintenance folks are look at the landing gear.

Let me share a very unpleasant and totally frustrating sequence of events we experienced with the services of United Airlines (UA hereinafter). That happened to us on the way from San Francisco to Frankfurt (with the consequent flight to Prague) from 21 to 23. 12. 2015. Boarding of the flight UA 58 had to start at 13.05, but it was about 2 hours late, allegedly due to the delayed delivery of food on board. After boarding, we moved from the gate after a few minutes, but we had to come back again. Meanwhile, some mechanics arrived aboard and something (in chaos and headless running of the captain and other crew members) were repairing (see attached photo). After some time the fault was supposedly repaired and the plane was ready to takeoff.

Simply I used a kiosk to check a bag, it froze. An agent moved me to another kiosk which was successful in allowing me to pay the $25 fee. I was overcharged for the other bag. After two days of calling and filling out this online refund form which just kept getting rejected I asked for customer service a 20 minute wait. Everyone I spoke with had the same robotic response. You must file online for a refund. It also says if a refund does not occur in 7 to 20 business days then call your bank. My bank, my bank right just have my bank help. Thank goodness I have such a bank. My point... there is a person ready to take your money but not to refund it. Lame. Good luck #united.

I have been travelling with UAL for last 5 weeks. Me and my wife had booked a return ticket from Fayetteville NC to Mumbai. All flights were delayed. Some flights were cancelled. My wife is on airport for last 48 hrs. Airline is biggest liar. They make excuses and do not fly planes. Give next flight after 8-10 hrs and then you board plane, all other planes fly but our flight does not fly. They make you get off plane and say plane is not air worthy. This has happened three times at IAD, Dulles airport in Virginia. Problem is so bad that they lie all the time, cancel flights when ready to fly. I am also sending complaint to FAA for complete grounding of UAL.

United Airlines screwed up our family vacation and cost me $1400.00. As a relatively frequent traveler taking several flights a year I have picked my flights based on cost and convenient times and dates regardless of airline. After my recent experience with United detailed below I will be changing my criteria and will no longer book United flights.

I was on flight 6319 from Houston to Memphis on 1/27 and left my iPad in the seat pocket. I realized I had left it within 45 minutes of landing and returned to the United check-in desk. The girl there made a call and told me that the plane had already returned to Houston and I needed to go downstairs and file a claim in their baggage office. I had to wait in line down there about 15 or 20 minutes. That lady then tried to call Houston, but got no answer. She ended up just giving me their phone number.

On February 9, 2016, United announced a 5-hour delay on our flight to West Palm Beach from Eugene, Oregon. Since that resulted in missing the two other connections in Denver and Dallas and an arrival in West Palm around midnight, they promised to put us up in a hotel for the night. When we got there, the United counter was closed, a "baggage supervisor" said there was "no record" of the promise, and I (at 86 years of age) and my companion were stranded in the airport for hours until we were able to rent a car and drive to our destination an hour away. Needless to say the rental car company, ALAMO, took advantage of our plight and ripped us off for $84.00 for the overnight rental. How incompetent, uncaring, and downright cruel can a company get?

I tried to make a change to my flight coming back from Greece to a later time and they were going to charge over $500 for a 3 hour change. Not sure how many people would pay over $500 to change a flight a few hours. From now on, I won't be using United Airlines for domestic flights because Southwest gives free changes up to the date of the flight. United Airlines is seriously inflexible and obviously doesn't care about the experience you have with them. Advice, keep merging with other airline companies, because the only way you will beat your more flexible competition is through buying them.

In Jan. 29th, I should have taken an airplane from Tokyo to San Francisco with American Airlines. The staff of the airport guided me to the United Airlines front desk for me to check-in and United printed a boarding card for me for a plane which I didn't have a ticket for. I checked in all my luggages and waited in the boarding gate. But then they told me that they made a mistake when I was boarding because there was another passenger with the same name and my destination. Because of their irresponsibility, I missed my plane, and have to stay in a foreign airport for nearly 24h. After all these things happened, I did not receive any apology or a solution from United Airlines.

On 2/2/16, my family and I were scheduled to fly from Jacksonville to Vancouver. We shopped airlines in order to coordinate times with my son who, was flying in from another state, and in order to arrive in time to ski that day. Our UNITED AIRLINES flight was delayed for an hour, which caused us to then miss our connecting flight. The result was that our son had to wait 6 1/2 hours alone in the Vancouver airport and we also missed a day of skiing (which we had, of course, already paid for). United's response was to give us a $10 "food voucher." Contrast UNITED'S response with the response of DELTA. A similar situation occurred with Delta about 6 months ago. DELTA gave us a $400 ticket voucher and 20,000 free sky miles.

I have flown with United for a very long time now, and I have been left very disappointed regarding my recent trip. Originally, my flight had been booked to leave from Los Angeles to Newark, with a connecting flight from Newark to Ithaca. However, 24 hours before my flight, I was notified that my connecting flight had been cancelled.

We purchased tickets TPA-IAH-ANC on 10/22/15 for flights on 8/18/16. At that time of purchase a message came up saying we were eligible to upgrade those flights for $75 each and 20k each ticket. Not having enough miles, I purchased the additional miles for $376.25 and paid $150 fee for the upgrade in addition to paying the fare of $715 for both tickets one-way. It is January 2016, and those flights are still waitlisted. How long do you retain the miles from my account and keep the fees? If the upgrades were not available at that time, why was it advertised? And, how do I ensure that should the upgrade come available it won't be for just the one segment from TPA-IAH? That would not be worth the additional money and points.

I had booked flights with United Airlines. I had sufficient funds in my debit account to pay for flights for myself and my 3 kids. The total came to 2067. The payment came out of my account in full. I was horrified to see 2 days later that they had made 4 separate charges to my account for 519+ - the 4 payments total the cost of the flights I have already paid for. I did not authorise payment for the flights twice - I am shocked that any company can charge you twice for the same product. If I was aware of this I would have left sufficient funds in my account to cover the cost. I certainly never expected to be charged twice for my flights. I am now having to wait 3-5 working days for the payments pending to be reversed.

I had purchased 5 first class tickets from JFK-SYD on United Airlines. United subsequently cancelled operations from JFK and moved flight to EWR. I was scheduled to return from SYD to LAX (flight 840) on 1/2/2016. The airline cancelled the flight that day with no notifications sent to me despite having my email and cell phone. I arrived at airport to be told the flight was cancelled for "mechanical reason many hours earlier". The next flight available was 2 days later. It was also a coincidence that the same flight was cancelled on 1/3/2016 for the same reason.

I flew my two grandchildren to OR to visit over the holidays. They are 6 & 8 and thus considered "unaccompanied minors", which costs $150/kid. It took an hour or so on the phone to get all of this paid for and documented properly - or so I thought. When the kids got to the airport at SFO with their mother, she was forced to pay the fee again. She signed one credit slip for $150, thinking she was paying for one way, despite the fact that she had my receipt that I had already paid. I did not know this. The kids spent their 10 days and were ready to go home on Jan 4--but of course (see all other reviews) United canceled their flight and would not rebook them for two days. This meant they missed school, I missed work, and they were missing their home. This is when they told me, "We have tickets in our packs for the money mom paid" and I found out about the double-paid fee.

Traveling to West Palm, delayed flight for 2-3 hrs. Because of broken toilet... Traveling from West Palm, a cancelled flight...

My name is Paris, my flight was on Jan 04th at 09:00 AM from FRA to DFW. And, I was suppose to be back in Dallas on Jan 4th 08:19 pm. However, my CDG to ORD flight is canceled with maintenance problems. First we waited in the aircraft about 2 hours, they said the aircraft has some issues and engineers were working on it while we are in aircraft. Then we took off after an hour. Later Pilot announced that he didn't feel safe to fly, so we had to go back to Paris. First of all if the aircraft not fixed how come they let us fly? It is a big safety issue! For God sake nothing happened and we landed back to Paris. Then, I am rescheduled for Jan 05th at 1 pm. In the morning of Jan 5th, I am told that my flight has been delayed to 05:00 pm and, I was not going to be able to make my ORD to DFW flight either.

We had planned a very anticipated family vacation to Montreal for New Years. We arrived at our departure airport to be told our flight was delayed due to maintenance issues. We specifically asked the agent if there were any delays or cancellations at O'Hare because as we told her we don't want to be stranded in Chicago. She assured us all was good. That was until we got there, we got 9 delays before they cancelled our flight all together. We were told there were no flights out for 5 days. I called UAL customer service & was told the same to which when I said we can't stay in Chicago for 5 days the rep told us "sorry nothing we can do" & hung up on me.

United continues to exhibit blatant disregard to customers paying exorbitant rates for poor service. We were scheduled to return home on 12/30 and they cancelled the flight just before we were about to leave for the airport. They cited inclement weather though the weather was fine at our origination point (BUF) and our connecting flight (Chicago) left on time. We waited hours on hold for the next 3 days and they were unable to find us any options until 4 days later on another airline. I tried to get back by myself for work but they said they had not even 1 possible seat for me. I missed 3 days of work and $1800. When I wrote to complain they said they take no responsibility though their flights are consistently overbooked.

This is one of the worst customer service experiences I have ever had. I intended to fly from Hawaii to Baltimore, MD. I had 2 stops Portland and Denver. I only made it to Portland. I sat in the airport for over 11 hours. The pilots for the flight to Denver didn't show up. United ended up cancelling the flight. I then stood in line for well over an hour to be told that I would not make it to Baltimore in a timely manner. This was a Tuesday. They didn't think I would get to Baltimore until Friday or Saturday. I took the option of being sent home to Hawaii. I was told multiple times that my luggage would be transferred from United Airlines to Hawaiian Airlines.

United cargo provides the worst service in their department. If a company provides you a wrong information that is so simple like the flight hour then they should question themselves. I wonder if they hire certain people with a basic Knowledge or they might not be paying well. I traveled most of the countries in Europe, and I feel ashamed when comparing United Air with others. I love my country but when I realize how other countries provide service with their airlines, United Airlines looks like a third world country's airlines. I hope they change their name, cause they don't deserve to be called United. If I can rate their customer service from 1-10 I'd give them -1.

Wed Jan 6th, San Fran Airport. We were catching a plane to Australia with AirNZ, and for a twist of fate and very bad luck we were on a United flight to connect with AirNZ in LAX. It should not have been a problem?? They had no record of us and flight was about to leave. Finally we were found on the system. We ran to the plane and then it was delayed. Our arrival was even worse. We circled for ages and then waited for 30 mins to dock?? We requested priority to catch our connection and the captain refused. The female attendants were absolutely useless. One did not seem to understand English and the other was vacuous. We were the last to get off and of course we missed our flight to Australia.

Don't assume that United will abide by its written policies, because they didn't in my case. When you pay $95 annually for a Mileage Plus Explorer credit card, you're supposed to get one free checked bag for flights purchased using the Mileage Plus card. Don't believe it! When United changed the credit card number because that card was apparently compromised, United refused to allow one free checked bag, because the credit card we had at the airport did not match the card used to purchase the tickets (which had since been cancelled). It's a sneaky way for United to get an extra $50, but it's also a clear violation of its policy. Other airlines such as Virgin America and Jet Blue have far better customer service and are more trustworthy.

I purchased 2 first ($6,400.00) class tickets for my wife and I. When I asked for seat assignments together, I was told that I had to pay an additional $300.00. Which I did. On the return trip I was told that we could not have seats together and that I would not be refunded the $300.00. Simply put, I will never fly with United Airlines again.

United seems to have replaced seat cushions on newer planes with steel and provided the exact opposite of lumbar support, making that part of the seat go away from you, rather than towards. My husband and I are in our mid-30s and we both have fairly good posture from yoga. We were both in terrible pain after 2 short recent flights with United in which they made the seats more uncomfortable than one can possibly imagine. It took me days after the flight before my tail bone stopped hurting. I can only imagine how painful this must be for older people with chronic pain or anyone with not great posture. Secondly, on all 4 recent United flights I've flown, there have been non-weather related delays that caused me to almost miss connections that were scheduled to be over an hour. I had been questioning my loyalty to Delta, but I now have renewed appreciation for their commitment to on-time flights. I did not realize that was so rare.

United Airline canceled flight Houston to Chicago. After waiting two hours requested to placed on the standby list. Agent refused stating that there was already 20 people. After two hours, there are 86 people on the standby lists.

I am beyond upset! I only went back to United and away from free baggage and direct flights from another airline to get a free flight and use my miles. On the way home from Pittsburgh, I went through security and put my cell on my purse. They put it in a bowl instead so I didn't realize I didn't have it until about 10 minutes later. They paged me and my boyfriend multiple times. Every time I went to the customer help desk where they said they did not page me so it was another person with the same name. Impossible! Both our names, first and last?? Eventually I got on the plane and just gave up. As soon as I landed at the layover in Newark I went to a kiosk which had Facebook.

I am very unhappy with United Airlines and its customer service. I had to cancel my ticket due to family emergency. I can understand airlines can charge $300 cancellation penalty to adult passenger however I believe minor passengers aged 3 years+ should not be charged same as adult passengers - I believe charging $300 for flight cancellation for 3 year old is unethical practice by airlines. 2 of the passengers just aged 3 years and 6 years. United Airlines customer service failed to show me policy document which says adult and minors treated the same way when you charge penalty for cancellation. I feel United Airlines does not show any concern for passengers.

WORST flying experience of my life with United. Coming from Newark to Hamburg (from Bogota) on the 1st of December, I got treated as a nagging third-class citizen by United staff, particularly a manager who didn't want to give me her name and wasn't wearing a badge in Newark. It was humiliating and the result of their lack of order when it comes to large number of flights in Newark. The only way I got to my flight within such a short connection period was with the help from fellow passengers who helped me because they witnessed the lack of help/interest from United staff. Since the beginning, flying with United has been a nightmare, starting from the lack of clear information to the poor quality of the airplanes/chairs. I don't expect United to remain in the air for long with such disrespect for proper conduct within the industry. Don't fly United, you can count on them only to give you the middle finger every time.

On Dec. 27, I was booked for a 12 midnight flight out of Houston to Dulles in Washington, DC. There were multiple delays, and last minute cancellations with the only explanation given as "weather", while other airlines were flying to Washington without difficulty. I informed every ticket agent that I dealt with that my brother had died the night before and that I was trying desperately to get back home. Not one person offered any assistance or concern regarding my situation... I was told that I'd just have to wait and see. At 2 a.m., United chose to close down its customer service window with hundreds of people in line attempting to find a flight out of Houston. That is inexcusable! Weather happens, yes... but I expect the airline that I'm flying with to be there with me until the situation is resolved.

27th Dec, we were on a flight from London Heathrow to Newark USA and were delayed by a 'maintenance issue' by 18 hours. They put us into a hotel for the night & were given a photocopied sheet of instructions of our rights & how to claim compensation, but when we followed the web address, it led us to a online feedback sheet & there was nowhere to file a complaint via email.

We had over a 9 hours delay flight. Paid for first class seating and had no special accommodation. We were required to pay $50.00 to sit in the first class lounge. Star Alliance. My big complaints is they should change the law to any 5 or more hours of delay they should take first class customer in.

We sent our 18 year old from Houston to the Philippines for a pro-wake boarding trip. After more than a 30 hour flight we discovered after arrival that United decided to leave his wakeboard bag in Houston and they said it was because of the weight on the plane was too full. Well after we called they told us that the bag had not been sent from IAH until we called for them to send it (what). We had paid $100 for his transportation from Manila to an overnight wake park and then on to his final destination in Naga. He was picked up and taken to the first wakepark to just sit and watch then driven back to Manila airport with no refund to spend another $100 on a flight to Naga. He has been staying at the wakepark for 5 days and still without his equipment bag!!! Extremely disappointed in United Airline's baggage service. Still unable to get a ETA on the bag! RIDICULOUS!

After checking on for our flight, United took my family off the flight and put us on another one which arrived later and did not tell us. We needed to make a shuttle from Denver to Breckenridge. The lack of customer service, rudeness is unbelievable. Do not fly this airline! I understand if a flight is changed or a technical issue delays a plane but I have never been picked off a plane and put on another flight without being notified. We were sitting together when we made the reservation (they do not honor that word) and later went on a plane, all sat separately (Why my fifth grader would want to do that?), I had a broken tv. Though I am checked in for my flight home, when I just called United I was told that flights are overbooked and they will not guarantee my flight. I cannot explain further what Reservation means and I do not like the stress of leaving at 5 am to make a flight which I may or may not be on.

Flight 1465 on December 29th was delayed 4hrs. Then we departed to only be turned back to Newark due to a maintenance issue. We were then delayed 3 more hours to be told the flight was canceled to 7am on the 30th. Arrived late on the 30th and now United can not find 2 of our suitcases. The online tracking does not work and we have been on hold for over 2 hrs twice a day. NO resolution. This is really horrible. Day 4 of terrible service by a service provider.

Thank you United for stranding my 19 yr old daughter 1,000 miles away without her luggage and every single one of her personal belongings & Xmas gifts. The real issue arouse when I tried to locate the bag. No one to talk to except a 2+ hr wait on the phone to speak to a rep in INDIA who was rude & claimed the bag was in CT still (home airport). SO, I drove back to Bradley at 10:00 pm to wait in line & listen to multiple complaints about lost luggage and awful service..

We were traveling with my wife and 2 girls (9 years old and 19 month old) to Orlando on Dec.28 to celebrate our 9 year old birthday and to relax and spend a quality time with kids. At the baggage claim, my wife's and my 19 month old's baggage was missing with all needed stuff. After spending a time at the airport we went shopping. (This is not what we expected on the vacation!) We were hoping to get a bag next morning. On 29th we still didn't received a baggage, it was still in Chicago.

I was on flight UA963 on Sunday Nov 15th, 2015. I was delayed in Berlin for 8+ hours for a "mechanical" error, though no one could confirm what those errors were. The late flight caused me to miss my connection in Newark and forced me to stay in a hotel that night. The results of this were me missing a day of work, (Monday the 16th), needing to find someone to take care of my dog, and taking a taxi from LAX since no one was available to pick me up for my new arrival time, or to watch my dog.

As our Christmas gift to ourselves, my husband and I decided to go to Maui for the holidays and flew first class. It was good going to Maui; however, coming back is totally a different story. As we checked in, went through TSA, walked to our assigned gate for our flight back to the mainland... It was noted on the screen that our flight will be delayed due to maintenance issues, but we didn't worry much as we know we have about an hour or so layover in LAX to catch our connecting flight to Dulles. Finally, the plane arrived and ready to board (an hour late/delayed). My husband asked one of the front desk/gate personnel if we are going to make our connecting flight in LAX to Dulles, she said "don't worry we'll get there." And so we boarded. We were looking on our phones to see where the gate will be for our connecting flight and where this airline we're on will be on what gate too.

Poor service starts at the top. CEO, we need to change some things. My experience started in Phoenix, flight delayed for 1 1/2. I asked the agent if I would make it to my next flight. "Yes, that flight is delayed by 40 min" okay, no problem. So we catch our flight out and I checked the other flight just in case. Nothing showed it being delayed. Land in SFO and then it gets bad. Flight has now been delayed 3 hrs and 45 min. Reasons were due to Capt not showing up. Now I got this information from standing in line for 2 hours in Customer Service.

The customer service I have received from the United Airlines employees at Miami International Airport was horrendous to the point of disbelief. We were lied to about a new flight being created for us the following morning after having delays due to weather in Chicago. The gate agent never assisted the 50+ passengers that needed to have their flights rebooked forcing us to cross back through security to reach the ticket agents. The ticket agents were rude, demeaning and insulting. At one point a ticket agent implied that we were lying about having visual proof of our plane being at the gate and that we should "go back through security if you really think it's there." Another employee asked my father if he understood the concept of weather. The same employee threaten to call the cops after we requested that he give us more information on the status of our plane.

Please note that as I type this complaint that I am currently on hold for the past 1 hour and 29 minutes at the United Airlines 1 (800) 241-6522. It took a lot of persuasion to get my son to fly in for Christmas and miss work. This morning, after driving for two hours we arrived at the airport in Charlotte at 6:00 for my son's return flight at 7:45. We left him at the airport because he knows his way around airports pretty well. About 40 minutes into our drive home, my son called to say that he could not board his flight because the system showed that American Airlines was not payed for the flight from Charlotte to New York. Wait, United has just answered the phone.

I'm standing in a wrap-around line with my four-month-old baby, waiting to talk to customer service. Yesterday we spent all day at the airport as our flight was bumped later and later and eventually canceled. My baby is now unclothed under her snowsuit as my luggage is unaccounted for, and she has soiled all spare outfits that were brought for her. I was on hold for five hours when I tried to call in for help and hung up on. We are just trying to reclaim my luggage and figure out how to get to New York.

Upon arriving at Newark Airport for our flight, we waited in the waiting area until past time for our flight to board. About the time that we were scheduled to depart, we were informed that our flight crew was not coming. For three hours, one announcement after another was made, each contradicting the last one, about when a crew would come. Finally, at 4 pm, the announcements stopped, and a cancellation notice appeared on the flight board. For the second time, the flight crew was cancelled. Although all concerned were provided with hotel accommodations, it took two hours to process all of us. The United employee handed me a ticket, explaining that it was going to Dulles early the next morning. This arrangement involved an extra airport and yet another layover.

I am writing this to let you know I am extremely disappointed with the way United have handled my situation so far and as of right now, I still am not certain of how I will get home. I had lost so much trust United as whole from this trip. I booked a flight from IAH to SNA on December 27th at 8:30pm. The flight got cancelled and I was instructed to wait for another flight to LAX. That flight got cancelled as well. So I waited for about 4 more hours to talk to the gate agent and he told me he confirmed me for a flight on December 29th at 9AM. I asked the gate agent several times if this is confirmed and he assured me that I will be able to get on this flight and go home. I even checked my confirmation number on the United Airlines website and the ticket show up.

Cancelled flight - then reinstated flight - lost our luggage and we can't get anyone on the phone!!! JOKE.

We had purchased tickets in JULY!!! To fly home for holidays. On our return flight 12/27/2015 the first leg was delayed to the point of missing our connection in Denver. As soon as I was made aware of this I called their customer service (should be called lack of customer service). The best they could do that day is get me to PHX, 156 miles from my destination, Tucson. When I asked how I should get home from there, she said "I do not know." I asked for a supervisor. The supervisor offered me the Phoenix option as well or flying to Denver and then staying in Denver till the 30th, 3 days later and they might be able to get us on a flight. I found a flight on Southwest from Denver to Tucson that would get us home that night. So I flew to Denver and took the Southwest flight.

I booked a flight in Nov for new years which I bought insurance on because there was a chance I would have to cancel. I have been on hold for 53:18 seconds. The website or my "account" information is saying that the ticket is non-refundable even though I have the original receipt which I was charged $19.95. I am now just getting frustrated.

I was scheduled to fly from New York to Oklahoma City on December 26, 2015. I purchased an upgraded business seat. There was weather in OKC. However, they boarded the flight and I was pleased to be on a non-stop flight home. After the flight was boarded, a United representative entered the cabin and informed us that because of the weather, they had to reduce the weight load. They chose 23 people at random to be removed from the flight. I drew one of the short straws. Incredibly, they also forced an elderly woman and her husband to de-plane. They had to wheel her out in a wheelchair. Other passengers offered to take her place and were told NO. ALL passengers suggested that the luggage be removed rather than the passengers. Again--NO--and with no explanation. I took it in stride.

Stuck at the airport missing connecting flights. I was supposed to depart 12/27/2015 @ 9:00 pm. It's 1:15 am and might have a flight to Denver by 3 am. Once in Denver the next flight is @ 9:30 am maybe, so I was told like I was told I'd be leaving at 9 pm. I was offered a Hotel at discounted rates whatever that means which I would have to pay plus taxi OR stay at the airport, find some carpet and sleep. Worst experience ever and will never fly United again. Not worth the lies and headaches.

I have, over the years as a MILLION MILER client of United, received flight credits. And each time they make it difficult to track and use those credits. I only seem to be able to get a clear response AFTER they have expired. Travel bank, certificates and points are all listed in one's account and despite being told, more than once, that my flight credits are listed there as well, they are not. They seem to be hiding them and whether intentional or not, this must be very profitable for the airline.

I did a terrible mistake by booking this airlines for my mother from India to USA. They do not even know that she has reached here safely. Checked in baggage is still missing. She was weeping when I received her at the airport. I am going to take a strong action. Her flight operated by United (UA 107) got cancelled due to maintenance. And they did not care to inform her. She was at the Munich airport, running to people begging for help. She could not contact any of us. And called United 9 times about my mother's whereabouts, and they had no idea.

Absolute WORST airline I have ever flown! They have terrible customer service and Lori (sp?) who works at the Boise Airport did nothing to accommodate our late flight. We were meant to arrive in California at 2:43 and we are currently being redirected to a Delta airlines flight and stuck at the Boise airport until 3 and we won't arrive in California until 6. I understand if it was delayed due to weather issues that is something that can't be helped but this is a mechanical issue and if that's the case United should have better accommodated us as well as all the other passengers.

The worst experience I had in terms of attention in airport, and customer service. We had to move in Santiago for 2 years, with 2 luggages allowance. We arrives to the desk, it was just one... After complaining, everybody is passing the buck... Worst company I've ever had.

After a military member was trying to make it home for Christmas, United Airlines decided to delay not one leg but both of his legs from San Diego to Denver then to Laramie for "maintenance". And no compensation was given even though a day of leave was WASTED on the inefficiency of United Airlines. I'm not sure if this is going to help but this is the ONLY opinion they gave me. I will never travel with the airlines again -- military or not. This airlines is beyond the worst for customer service. Never fly them!

WORST CUSTOMER SERVICE EVER! Multiple attempts made to speak with a real human to solve a real problem about a refund that should have been issued at least 30 days ago. We purchased $5,000 in airline tickets on 11/4, which we needed to refund (cancelled on 11/5) since we changed the itinerary and re-booked for another $5,000. That's $10,000 in airfare sitting on a credit card for United! Call attempts 1 & 2 - nobody could explain the correct process for submitting a refund. Call # 3 - figured out refunds are submitted online. *We submit the refund online - ("Can take 2 billing cycles to get your money back" - no matter that we rebooked the same trip and really just need to "exchange" flights). *Wait 2 weeks, nothing, no refunds. Call #4 to customer service again, on hold for 10 min, transferred to refund dept, on hold for another 5 minutes, I thought the agent told me she was transferring me to a manager, anyhow, the call dropped.

I took the flight from Newark, NJ to San Juan, Puerto Rico on 16th December. When I was entering the flight, they told me there was no room inside for my carry-on bag so they ask me to give it to them to put it in luggage which I did. And when I got my bag they had broken my bag for which I made a complaint at the airport and they gave me a file number. I am trying to call up several times and now they say they do not pay for the damage of my bag. So it is like they only want more money from you than the other airlines and no service or take care of your bags or even your lives. I think this airline must never travel because you never know what they are capable of in travel business. I would not travel again.

I'd to fly with them because they are, unfortunately, a Lufthansa partner. They cancelled my flight but never informed me. Lufthansa put me on an AA flight, but United never registered that, so they cancelled my return flight! I had again to call Lufthansa and didn't earn any miles on my very long trip. United was useless. How is it even an airline!

Last year I purchased an airline ticket from United Airlines for the Christmas holiday. Unfortunately, I became ill and could not board the plane. I was told that the ticket would be good for one year. I tried to have the ticket reissued which would cost an additional $200.00. My ticket already cost $532.00. I was told that it expired. Yes, I looked at the departure date, but did not have the expiration date at hand. I missed the expiration date by about 5 days. I paid $125.00 for pet transport which was reimbursed.

We purchased our tickets with reserved seats 3 months ago (ORD - PHX) via United online website. Just one day before departure, I noticed that United changed our seats without any notification or explanation. I called United Airlines customer service (1-800-864-8331) and the agent I talked to was not at all helpful and constantly stated the company position that United Airlines has the right to change and reschedule. He offer to upgrade the seats (additional $59 per seat from my pocket) for the same seats that we had before reserved and confirmed by United Airlines.

We had purchased a flight for my son, United flight 1437, from Newark to Chicago, 8 weeks in advance. He is a cadet at West Point, has only a few days before he has to report back on Christmas Day. He arrived 2 hours before the flight, was told he was bumped because of over booking, and that he would have to fly tomorrow. So he is stuck in Newark, not provided any hotel, not allowed through security, or able to check a bag. I have never been so disgusted with an airline in my life.

Yet another fiasco with United. Will not link their own flights since they know passengers will never make their connections. Son coming home for Christmas just got stranded in SFO because they will not link SFO - Houston to his onward international United flight from Houston. SFO - Houston delayed 4 hours - so he is out of luck. No responsibility, employees indifferent in the airport and on the phone. No one can do anything. You would not realize this is an American company. Not sure it is. Seems like a scam outfit to me. Forced to stay in SFO for another day and rebooking all his flights.

UA950 departure from Dulles (IAD) on 9/16 was delayed by 4+ hours. UA kept sending email messages stating that the problems were solved. They were not. Many passengers missed their connections in Brussels, including me. Several with no Belgian entry visas were removed from the plane. No food/coffee/water was served and at least one airline stewardess was quite rude during the delay. UA failed to add the mileages to my mileage plus account. A lengthy phone conversation with MileagePlus staff failed to get MileagePlus recognize my mileage. The mileage plus address (contactmp. @united.com) given to me by an employee to report the matter produced a permanent address failure response. In Brussels, the UA office was closed at the time we landed so help was not available. This should suffice for now!

They had no desire to help me when my gate randomly changed as soon as I landed from a connecting flight. Only put on a standby flight that wasnt due out for 20 hours. Which sucks when you dont know anyone in Houston or cant afford to spend unnecessary money for a hotel since they dont care to accommodate you after spending the last of your money on purchasing their ticket that they jacked up.

Never ever fly United Airlines. My husband comes from out of state with Lufthansa Airlines which is the best, but connected with United Airlines. United Airlines cancel the flight without any accommodation. My husband is new for United States with no phone, no dollar, no hotel. United Airlines schedule him for next day for more than 20 hours sitting in the airport. I talked to customer service on behalf of my husband. Some of them they hung up the phone on me, some of them stated "that's only thing that we can do." Imagine you are in foreign country, nowhere to go and sit more than 20 hours. Come to say that they now do not have a plane for his flight. He now have to wait another 20 hours for them to get another flight. How in the world value customer!!

I booked a flight through United Airlines website from Tucson to Monterey, CA. We landed in LAX 35 minutes early. Sat on runway until a gate was available for over 1 hour. I missed my connecting flight to Monterey. United booked me on the next available flight (3 1/2 hours later). Flew from LAX, there was a problem with landing equipment ILS(?) at airport so United dumped us off in San Jose. There was no arrangement to get me to my destination. I had to book my own shuttle for $40 and wait an hour for the shuttle. My trip took 12 hours when it should have been 4.

How can I express my issues and have them escalated if I can reach an United Airlines employee. This is very poor customer service.

I was suppose to leave from Nashville, Tennessee at 4:26 pm but United Airline sent us an SMS that the flight was postponed to 5:02. I and my Sister flew from Nashville, Tennessee to Chicago and we were suppose to connect to Sioux Falls by 7:10 pm then from the gate A7 where our plane from Nashville landed to the gate E5. It was about 15 minute running then we reach over there. It was late, we miss the flight then I went to customer service the shift us to American airlines. On my side I miss a meeting that was suppose to start around 9:00 pm. Why when they change the time to travel to Chicago from Nashville but they didn't change the time from Chicago to Sioux falls? Am very disappointed with United airlines.

When I called to ask why I had to explain 3 different times and then was put on hold so he could investigate. After 45 minutes on hold I was thrown back into the queue and got a new person. I asked to speak to a manager. I couldn't hardly hear or understand the manager. I told him that I couldn't hear him and if he could speak up please. He hung up. I called back and again was put on hold. Spoke to manager Irene ** who was horrible. She talked back to me and had the attitude of she could care less if I was charged $900 over. All I was trying to figure out was why I was overcharged and if I was going to be refunded.

Waited 15 months to get a court date for my divorce. Finally got one, booked my flight. 2 weeks later the courts of California changed my court date. Called United Airlines to change my flight date. My ticket went from 471.00 dollars to 1200.00 dollars. Went from one stop to two stops. Never again will I fly this airline. Avoid at all costs.

Found RT tickets for my daughter and grandson. Looked at Bank Acct to check balance and noticed doubled charge two exact amounts, exact same time. Called United Airlines, spoke with a service agent and was unable to understand woman. Spoke with an accent. I called my bank and they stated it was two different receipt numbers. Bank account manager stated if United would fax letter stating there was a second charge with one of the receipt numbers, the bank would put the money into my account until refund from United was put into bank account.

About a month ago, I was traveling to India from New Orleans to work with a non-profit with medical clinics and teach children. I was the only member of our team that was from Atlanta so I had an extra flight from NOLA to Atlanta as my final destination. On our return trip home, our flight was delayed an entire DAY without any early warning. We are stuck in INDIA and we ALL miss our connecting flights.

My husband and one-year-old daughter traveled from NC to CA. The flight was cancelled and we were not notified even though I set up text message alerts. The next day they flew out and the plane took off 35 minutes late and their connecting flight in Denver, CO took off without them but took their luggage. They took a different flight to Sacramento instead of Fresno. Their final destination was Merced, CA. We had to find a ride from Sacramento to Merced for them after midnight. Fresno baggage office called me and told me they had our luggage there and I asked them to hold it until the afternoon and we would pick it up. They forwarded the bag to Sacramento again which is 2&1/2 hours away from Merced! We drove to Fresno 45 minutes away from Merced the next afternoon to get the bag and this is when we were told it was in Sacramento. We fed a claim at the airport in Fresno which never got filed.

AVOID this airline. Customer service is terrible. On top of it my grandmother just passed away and to change the flight date so I can make it to the funeral, came to find out that they charge to change the flight date more than the original value of the ticket to the point if I buy another new ticket round trip with same airline would be cheaper than to change departure date. Reservation number # **. Worse airline. I will never fly with United Airline again.

Never ever fly United Airlines. I had a 3 hour layover on my 2 flights which was fine with me. Come to say that they now do not have a plane for my flight. I now have to wait another 3 hours for them to get another flight. So if you plan on trying to be somewhere at a certain time please fly with another company.

I was told that United Airlines has the right to change and reschedule and if I wanted the same seats as I scheduled and paid for over 3 months ago, I would have to upgrade to get what I had before. They claimed that the seats I had were already assigned on the new flight. The agent I talked to was not at all emphatic and constantly stated the company position. The consequence was I did not upgrade and I moved to another aisle seat 3 rows from my wife. I think that if you buy a ticket and it is confirmed by the airlines that if the flight is changed so they can fill the plane, the passengers should be at least treated with respect and every attempt should be made to fulfill their request. I would be out of business if I treated my clients in this matter in my business. There should be some passenger rights mandated by the DOT to deal with these issues.

Message: Delayed flight, delay on the tarmac, and the failure of your system to alert our connecting flight that all they had to do was wait 12 minutes resulted in a Christmas catastrophe for what was to be our epic Christmas family reunion in Ecuador. I have used savings I've built up for years to pay to bring family from all over to come together for a fantastic holiday with my sister in law and her Ecuadorian family in Quito. In Ecuador, Christmas eve is the big fiesta. That is when it all happens. And my wife and I, our two children, and my wife's parents will be in an airplane up until (ironically) it will all be over (at midnight on Christmas Eve). No big dinner, no mass at the Quito Cathedral, no parade. Just us literally a day late and dollars short.

Our Family's flight from Minneapolis on October 9th was delayed and thus missed our connecting flight from Newark, NJ and United desk clerk at Newark offered us to fly to New Delhi instead of Mumbai in India and were promised that our luggage would follow us or will loaded onto our flight. When we reached New Delhi, there was no luggage, all our luggage of 3 pcs did not arrive with us. We had a flight to catch within 3 hrs so filed missing luggage form at United Desk at the airport and left to catch our flight to Mumbai. As we reached Mumbai on Air India flight, we registered with Air India staff that ours had not arrived with us and they said they would handle this situation.

On November 20, 2015, my husband and I were returning on a flight from Las Vegas to Halifax, NS, with a layover at Newark Airport. The flight from Las Vegas to Newark was for a duration of four hours and 46 minutes. We boarded a Boeing 737-900 jet in coach at 23:00 hrs. We were squeezed in small seats where we could not move or stretch our legs. It was the worse flight and I will never take United Airlines again.

We wasted the whole day on my family first vacation to California on 11/5/2015. We should be in Cal by 9:30AM but not until 8:00 PM. Both flights at 6:00am and 11:45 am were cancelled. My kids and both my wife and me took off from school and works. It was very bad experience with United airline for screwing up our family vacation. What can your customer service people do about such loss like ours? I think we deserve something in return because your service was not provided as promised. Waiting for your advise.

Thursday, Nov. 19, 2015. I called United customer support 1-800 number to make sure luggage weight permitted for another airline (Ethiopian) staff member. We gave every detail we have, we were told we can check in two bags 70lbs each and one carry on bag. We were also told that the flight is international and we will pick up our luggage at the last leg of the flight (Addis Ababa). We were told to go to a website and "list" the traveler names. We did exactly as we were told to do.

Every time I try to book an international flight over the phone, thing go OK until I mention that I would like to use my earned miles to book the flight. All of a sudden there are no more seats available even though told a minute before that there are. Of course if you want to pay with money, phone line breaks, they never call back. ALWAYS by default have 20min wait time no matter what time of the day, night you call in. What a HORRIBLE customer service!!! I am definitely stopping to use the credit card that earns me miles, and of course stopping flying with this company! No money worth the headache they are able to produce!!!

I flew from Cork to Oklahoma City. On the outward trip, United lost my bag. On the return my flight has been delayed by almost 12 hours. UA staff are unhelpful, rude at times and gave me false information. The worst service I've ever received from an airline.

Customer service. I typically do not fly United and if this is indicative of their customer service, will not in the future. After purchasing my ticket I needed to add my KTN number and spent 25 minutes on hold, NEVER receiving response. Not having the luxury of waiting longer, I called again with a required 20 minute wait! I had to hang up before they answered. (With Delta someone pleasant and efficient always answers within 10 minutes.) United is unprofessional and inconsiderate to clients in this regard. It's easy to make a sale and take money but the measure of a good company is considerate customer service and respect of the client's time. 20 to 30 minute waits are disrespectful indifference!! This is the last time I'll fly United.

In July 2015, I had booked a round trip flight for (2) to Miami from Boston & back in January of 2016. We have planned on picking up a cruise trip in Miami. I booked it on-line & paid for it with my United credit card. At the end of the transaction, I was given a reservation number on-line & it was also showing in my United account. I checked back on the reservation in October & the whole reservation had disappeared from the system. A little research showed that my credit card was never charged for whatever reason. None of United agents were able to retrieve information on the reservation number that was issued to me and no notice was ever sent to me as to why the tickets weren't charged.