United Airlines Reviews

Upon arrival they said that he was not eligible for service. The Supervisor ** said he could sleep on a bench. That he had forty minute to get to his destination. If the plane lands at 6:38 and boards at 7:05, how is that forty minutes. What the dummies, they don't realizes or take into account that you don't even know where you are going, and he lost 14 minutes in the late arrival. I paid for the tickets, United Airlines took my credit card for payment but said they did not have to speak to me.

I called them prior to my son going to the airport and verified that he would make that next flight. They were late and put him on a flight the next day and told him to sleep on a bench. These people are liars, uncaring, unethical and should be investigated. I spoke to many agents, Jenny, Jam ** - all useless, but they were nice when I made the reservation. Please do not use United AIRLINES, this will be my platform. How dare you take my money and tell my child to sleep on the BENCH!!!

We sat in that plane for FIVE hours with NO air conditioning!!! Plus a three-hour flight. We were given a cookie, no milk (haha). My knees was so stiff it was hard to walk through the airport and hurt for a few days. I felt bad for the elderly who had to take off their shirts and the flight attendants with soaking wet heads. I was offered a $50 coupon but will not use it because I don't trust this airline. So much for compensation.

After over an hour of arguing with their operators and managers my 5 seats were reassigned to economy plus but were no longer together. They had a 3 year old sitting next to a stranger instead of between his parents and the other two seats were not together but were 2 middle seats in different rows. I see this practice of United reselling seats as illegal as anyone selling the same item to different people. I believe that doing so is a criminal offense. If I were a lawyer I would most definitely pursue this matter as such.

Maybe someone will get their game together today. No fishing equipment, gear, clothes, toiletries, etc. Has anyone ever had this happen to them so many years in row? What are the odds? Connection for final leg was in Denver and when I landed at final destination received text that luggage would be on later flight. Checked with gate agent at airport on next flight and was told my luggage was in Huntsville, AL???? Someone must be using Captain Jack Sparrows’ compass! Would be interested to know if anyone else has my luck. Right, just hoping they find my luggage so I can try to enjoy this vacation.

Arrived to terminal with cots after midnight. Several hundred people there and only place for food and drink was a McDonald's with one cashier open. My son waited in line over an hour since we had not eaten since morning when we left Bozeman. Laid down after 1 AM. People with dogs had no food for their pets and babies ran out of food. No provisions given by United or O'Hare Airport.

At 4 AM, we were awakened by a Chicago police officer yelling at us to "wake up now and get out of here". Apparently, they needed to open the terminal. We wandered around until United Customer Service opened at 6 AM with 2 reps, even though United knew the day before that they had hundreds of stranded travelers. Waited in line again for 2 hours and finally spoke with a pleasant United rep. We were able to fly "stand by" that day and arrived home safely. By far the worst customer service I have experienced in many years. I would honestly stay home before I ever flew United Airlines!

They check bags when there is no more room in overhead compartments when people are on the plane!!! Too late was not fair. We will now miss a tour that we paid for today at our destination which wasn't cheap! It is our anniversary weekend & I didn't plan on spending 5 hours of it in the airport. VERY unhappy so far with this airline... Will not book with them again. No one even tried to help us & we made it through security in plenty of time. I will be writing a letter and sharing with friends. DON'T book through United!!

This has by far been the absolute worst United flight experience of our lives. The flight attendant took our names as she said it was required in order for her to file the delayed flight report. She as well as another male agent proceeded to guarantee that we would receive a refund and additional compensation, and recommended we see customer service upon landing. Upon landing in IAH we proceeded to United customer Service but no one was willing to assist us and said we have to call the 1800 number.

I must say the gate agent out of Toronto as well as the United Customer Service in Terminal B of IAH was extremely rude. I have exclusively traveled United for the past several years after moving to Houston, but this experience takes the cake. I contacted the 1800 customer service line which connected me to the premier representative who advised me that I needed to file a request online. So I did. I finally heard back from "customer care" (the title of that is a joke) and they said "we've done our research and show you were in seats 1C&1D. Regrettably we cannot issue a refund." They obviously did not do any research and wanted to respond and pacify. I responded and said if that was the best they could do I refuse to fly the "unfriendly skies" with them again. Absolutely horrible.

There were no more flights to Newark until the next morning. All I asked for was a travel voucher to get to my sister's house for the night and back to the airport the next day. He completely refused stating since my flight was cancelled due to weather he does not have to. I asked "but what about the flight I was confirmed on but was not allow to board?" Crickets!!! No response. He can't explain that and kept insisting he doesn't have to provide any assistance. He was the most unfriendly manager I have ever encountered and clearly he could give a hoot about my inconvenience, which was more than just a missed flight. This impacted my entire next day with missed client meetings.

As I was expressing my anger and upsetness over this issue he actually threatened to have me thrown out of the airport, and jumped back saying "I feel threatened." Myself and another gentleman on the same flight started laughing at his ridiculous behavior. I was not threatening him in any way, only expressing my difficult situation. This experience has lead me to make this trip home my final flight with United Airlines. I have started researching complaints against United and there are so many. I usually fly either Delta or Jet Blue.

Next leg UAL4363 7/20 IAH/ELP, RJ145 while I was sitting in the cabin and freezing, I asked for a blanket, and was told there are no blankets in this flight. SERIOUSLY? It was the usual crappy attitude FAs present on the RJ. Please don't tell me about the weight to fuel cost ratio, because that comes out as to the hell with our customers, let them suffer so United can squeeze an extra 2/10ths of a gallon of fuel. Besides, with lower gas prices, and your ridiculous fees your profits are up. I have written them about this; don't really expect a reply though. For a long time I was a loyal United customer. Now they can take their crappy attitude and stuff it into the blankets they used to have on flights. I'm done with United.

We had to return our rental car to Redmond rather than Eugene as that's where our flight was leaving on Sunday. This ended up costing us an extra $200 in rental fees for returning the car to a different airport. Then, the flight from Redmond to Denver was "overweight" due to temperatures in the area. We had to wait until 5 people volunteered to change flights before our flight could leave. THEN I get to Denver only to find out my flight from Denver to SLC was delayed. Not to mention, I already had a 3-hour layover and this delay made it 4+ hours. The flight continued to get delayed and didn't end up leaving Denver until about 1 am.

I did not get home until 3 am and had work Monday morning at 7 am. Therefore leaving me with absolutely no sleep. I am completely upset with my entire United experience and will most definitely not be flying United again and will be passing on my feelings to friends, family and co-workers as I would never want anyone to experience the things I did. One thing I forgot to mention was that the 17th is my Birthday and this trip was to celebrate that. Overall the amount of issues I ran into this past weekend ended up ruining my birthday altogether. Not to mention the customer service was completely AWFUL. When approaching an employee with a question/concern they were completely disrespectful and not helpful in any way, shape or form.

The "customer" Service people at the gates were of absolutely NO use at all, providing no information and saying they didn't know anything. The pilots left the seating area about halfway through with stupid smirks on their faces, like they knew exactly how long the flight was going to be delayed. I could have driven to Maine by now, the flight finally leaving at 6 PM. Oh! Other flights left for Maine during the delay but the "customer" service people didn't offer that. There were other flights leaving earlier. TERRIBLE!!!

I was originally on two flights from New York to Milwaukee, with a layover in Chicago. As I was checking in at LGA, I was offered compensation to go on a different flight for the second leg of my trip because that flight was overbooked. I accepted the solicitation to be offered the potential compensation. After numerous delays at LGA, flight 1260 finally boarded and took off to ORD. 20 minutes after arrival, connecting flight 5455, which was overbooked, was cancelled supposedly due to weather. The reality is that I'm not an air traffic controller or a pilot, but it DID appear to be quite sunny.

However, I understand that cancellations happen so all I asked was to be given the luggage I checked in and refunded the cost of that second flight, with the intention of taking a bus or renting a car to Milwaukee. After speaking with the supervisor at the customer service line on the second floor of ORD, he instructed me to go downstairs to the baggage claim desk and ask them to return my luggage.

I did as the man instructed, where I was met with a rude and unhelpful representative. I eventually ran out of patience in speaking with someone who was rude and condescending and asked to speak to his supervisor. Eventually, that young man came out, at which point I became wiser in writing people's names down - this supervisor was Mario **. He looked no older than 25 and his lack of professionalism and empathy accented that. He also claimed that he's the head of that area and had no supervisor of his own to speak to.

Mario's information contradicted that of the agent on the second floor - that if I wanted my luggage, it would take at least 3-4 hours (even though the plane landed no later than 30 minutes ago), and that it's going to go on the next flight to MKE. I said that's fine, as long as it could be delivered to my hotel in Milwaukee. I was told that because the cancellation was due to weather, that I am responsible for retrieving the luggage from the airport and they will not deliver it. I'm writing this review while waiting for a bus to Milwaukee airport where I was promised my bags would be at around 10 PM. I would be angry yet again, but not surprised, if they aren't there tonight.

Because of that we missed our flight from Denver to Newark. My 8 months pregnant wife had to sleep on the floor. We could not get any flight till 6am. Which United canceled due to maintenance. Then they wouldn't give us priority on next flight, which was sold out. But they told us to go to LaGuardia airport. But we finally got a flight at 11am. From Denver. I paid for one-way flight. But I got runaround flight. Worse company.

They told them to go back to St Thomas, a $100 ferry ride, with taxis and go to the United office. They did only to get more run around from the United rep, telling them the bag was still in Newark and they will get the next day. Three days later no bag or cooperation from the UA rep. The bag never came and she spent her first ever trip with her bag containing everything from clothes, shoes, makeup, snorkeling gear, a total disaster. Obviously someone from United stole her bag and UA would just keep telling them story after story. We will follow up with a baggage claim, a small claims lawsuit and a civil lawsuit from everyone who lied to us and them about the whereabouts of the missing bag. NEVER fly United Airline again or any flight out of Newark New Jersey.

I told her I just had hand surgery and I will not be able to push it through the bin. She insisted if I could not do that I had to check in my luggage. Both the ladies refused to help me. I was able to push it down halfway. They insisted the suitcase had to go all the way down. Since I just had surgery I DID not have the strength to push it down completely. Still they would not let me go through. I asked to speak to the manager and he also refused to help me. He was equally nasty like the ladies. Finally a passenger who is a stranger, helped me & pushed the suitcase down in the measurement gauge. Then the flight was delayed by 2 1/2 hours. No announcements were made. Finally we reached late last night. My luggage has still not arrived.

My assignment most of the time was driving a golf cart like pickup truck known as a High Speed and I was efficient. One day near the end of March 2012, my job in the early AM was to find empty cans and carts and bring them back to a storage area near the bag room, downstairs in the main terminal where the bags go when you give them to the ticket agent. The word had been going around that UAL was firing employee by the score. No... really. The majority of the Managers got their positions kissing tail flaps. I had a higher IQ than the majority of the sups when in Junior High... lol. Anyway, I was on my first run looking for bagless carts and cans when BAMMMM, I had hit a Wheel Chock that was left out on the Tarmac. It's black in color (hard to see in the dark) a few feet long, a foot or so high and heavy.

Company guidelines are when the plane vacated the envelope, the chocks are supposed to be stacked along the wall or have a florescent highway cone accompanying them... Baaam, what happening? In a split second I was launched up and hit my head on the switch panel on the ceiling. It felt as if a 400 lb pro linebacker just landed on my head. My natural reactions was to hit the brakes immediately. I was delirious, and I felt the warm blood instantly running down the side of my head. I instantly took off my right glove and put pressure on the wound and headed towards the Supervisor's offices.

They, the so-called Con U bosses acted as if they were at a Sunday picnic, not worried about my injury. They started asking repeated questions. My mental capacity was weary regarding what they were trying to do. Since 911, there are cameras at every gate and the authority has them on the roof as well. CON U airlines put me on trial, as if I tried to shoot their CEO. United Airlines said that they had video of me driving "in a reckless manner, endangering the lives of fellow employees, stating that the film they have shows me cutting off two taxiing aircraft, etc!" ALL LIES!!! Two fake trials were Produced, whereas UAL made many more false accusations in front of Rich and the Union Reps. Their Reply to the Greedy Corporation "Show us the so called VIDEO." United played both JUDGE AND JURY. 'You Are Fired!' They must have left the video in the Judge's Chamber?

The IAM Union rep. flew down from NY and United played the same tune. "Show us the Video?" Now we are GOD!!! You are fired! ** me as the lightning crashed from the sky... boom. I was 'wrongfully terminated' when other employees committed purposefully wrongful acts. A female of another race committed a wrongful action three times, related to my incident, and she retained her employment. Under Federal EEOC guidelines it is termed Disparity. Reverse discrimination and more...

Here is one for the Greaseman! We are going to "Talk To The Judge" in Federal Court and you can quote me "It will ALL come out in the wash!" The case is on the docket as you read this. No Matter how many mega billion dollar conglomerates there are, the United States of America is still the greatest show on earth. If you work hard for a money hungry corporation that treats you like what your dog left in the grass last time that you took him or her out, think about it. If they have the balls to fire you, without adequate reasons, take them to court. Meet my attorney, say Hello to Pro Se, he's taking my case for free. Ps. Remember this URL, where you may hear about conuairlines.com. How they treat their customers like they treat their employees and the Travel Agent that can get you better airfare costs with a lot more respect for both you and your luggage!

The plane sat there another 10 minutes and they would not let us board. We have to wait five hours to catch the next plane and won't get into STL until after 11:00 pm, plus an additional two hour drive. We were told our luggage would be locked up until we get there so I look forward to that! No compensation, no sympathy from gate clerk. I will never fly United again no matter how convenient it may seem.

My mother cannot walk. It was very difficult for my father to push the wheelchair all the way to the gates. When they reach Washington Dulles airport, they waited inside the plane thinking someone will come to transport my mother but no one came. When all the passengers and the United staff left, my father came out of the plane and asked the United person at the counter at the gate about the wheelchair. Then she sent someone to use the plane's wheelchair to transport my mother out of the plane and gave them their wheelchair and left.

My father asked the United person at the gate that they have wheelchair assistance on their reservation and they need it. The person asked them to wait. They waited there for at least one hour but no one came. Then my father decided to just go on their own wheelchair. This is really really bad service from United. My parents were left alone helpless. We are very disappointed. We will not travel on United Airlines again.

When I arrived home and eventually emptied my case, my camera was missing (the case was there) but no camera. It was a Saturday, so by Monday I had downloaded a lost property form from United Airways site, filled it in and sent it by airmail and paid so I could track it. It did reach the appropriate department but that was 4 weeks ago, so why has no one been in touch? I also emailed straight away, so come on United, get your fingers going and show that you are a decent company after all.

I explained I was not mistaken but retrieved a $10 bill from my hand luggage and passed it to her. She snapped that she only takes credit card. I said to her that it'll be easier if she keeps the gin and I just drink the tonic water, and at that point she had a tantrum. She pushed the miniature back at me, and said "Fine! I'll buy you the drink!" and she stormed off. After this episode, she threw all food at me and served me as if I was a criminal.

The movie system on the return flight was so outdated, I could hardly remember the protocol. All films started at the same time and as there was no announcement that they're about to start, everyone had to watch 'in a loop' if they didn't catch the start. What a disaster, and what poor quality service. At another point in the flight, the same stewardess yelled the following at a customer, "Look, this is NOT British Airways! If you want British service for British people, fly British Airways!" She was such a class act.

When I reached SFO United counter the staff there told me that I was at the wrong airport and I needed to be at LA airport. I showed them the boarding pass issued by SMF airport but they said there is nothing they can do. They were rude & unprofessional. I stood at the counter for 1.5 hrs. I also spoke to the supervisor & told her that I needed to be in MEL next day to attend a wedding. She was even worse than the staff. She said I will have to wait until next day to take the flight. I asked her "where am I going to stay for a night?" She said they will gave a one night hotel room & put me on a flight next day. I asked how about my meals for that night and next day. She gave me three $7/each coupons. It was past midnight & I couldn't use the voucher at the hotel because everything was closed. So I had to spend $25 for my dinner out of pocket that I ordered online. She argued with me for a few minutes & walked away.

The entire staff ignored me & would not even tell me the supervisor's name. I had to speak to an airport police officer to get her name so I can file a complaint with United Airlines. She finally came to the police counter and wrote down her name on a piece a paper. Next day when I went to the counter they told me that I am flying to LAX airport & from there to Melbourne. I am beyond disappointed & would never fly with United Airlines again!

My question is that if the flight was to depart at 6:00 am and I was at the airport already to go at 5:00 am and the security takes 10 minutes maximum how can the boarding be closed at 5:00 am? I was not the only passenger that had to suffer like this. Other passengers were told the same thing to rebook their flights even though all of us were there 1 hour before the flight's departure time. Then I turned to the United Airlines counter for help and no one bothered to help me. In fact when I asked a question about the next flight I was told "be quiet we have plenty of other important things to do...go call that number. We can't do anything" and the staff member literally just closed the counter on my face and left.

Now I am aware that this was due to overbooking that United Airlines usually does and causes inconvenience to its customers and repays them by giving them gift vouchers and other travel or accommodation costs. So I am asking for $100 of travel cost and gift voucher as UNITED AIRLINES CAUSED ME TO MISS MY FLIGHT BY NOT ALLOWING ME TO BOARD EVEN THOUGH THERE WAS PLENTY OF TIME. My next flight with United Airlines is at 2:07 pm today (July 9) and the boarding time given to me is 1:45 pm. So if they can board in such short time why was I not allowed to board an hour before departure? I demand a gift voucher and $100 travel costs.

The last time I flew United on the way to a wedding in Quebec in December, they delayed my flight at O'Hare for 5 hours because they didn't want to pay the crew on the ground over time so waited for a delayed crew (the crew onboard told me this) so I missed the rehearsal dinner. Then they lost my luggage - and chastised me for not packing a coat in my carry-on. On the way back, I ran through O'Hare to catch an earlier flight so I didn't have to spend another 3 hours there and (despite the assurances of customer service to the contrary) they told me that I couldn't get on that flight without my luggage... And then lost my luggage on the way back. So it would seem that I can fly without my luggage, quite frequently, so long as United is the party misplacing it.

A customs agent in Toronto told a friend this: "American is known for delays, but United loses baggage constantly." Indeed, I don't know why anyone bothers packing with United at all. I told myself, "Never again!" last time... And I literally didn't fly United for 8 years, until this trip to Costa Rica. Sigh. These guys have a 75% fail rate with my luggage on international flight paths. Now they're telling me that I have to submit all complaints online and with forms, including the refund they owe me for the difference in fare between my first class SFO ticket and the one I took in coach, which led to a contorted, cranky, tired child trying vainly to sleep 2 hours later than she should have been in a middle economy seat. Or I can just file complaints on the interwebs because it makes me feel better. Grrrrrr.

After that she tried to transfer me to their "website customer system" which after waiting more 58 minutes the call dropped without any answer. Called back again, talked with another representative after almost another hour waiting, sent me to her "supervisor" that told me the same thing. Result of that, my parents will have to fly in different companies because United did not wanted to honor their 24hr reservation policy for a reason I don't know. Not first time I have problem with United, would never deal with this company again, but at least I want them to RESPECT their customers and HONOR what it's shown on their website. Ridiculous, simply ridiculous.

The underpaid, overworked, and totally unqualified gate attendant tells her "You can stop running. It left." - does nothing to help her aside from telling her to go to customer service. SOOO my sister gets there and tries to get another flight. Soonest flight is to an airport one hour away. Okay one hour drive to pick her up is nothing in a time of need like this.... OUR MOTHER DIED. Does this airline care? No. Why are the planes leaving early? Weather will probably be their excuse because they used it when they cancelled her second flight. Tornadoes which I can confirm - This excuse doesn't work for the flight 2 hours earlier that left earlier than scheduled and was landing a lot closer to me (away from the tornadoes). So now she will not be here until late tonight. They will do nothing to help her... not even a meal voucher. She has been in an airport for 12 hours plus and a plane for 3.

I flew out here on Delta and they waited 8 minutes for a passenger getting off a late flight. I did not mind that 8 minutes. I don't know if this airline understands the impact they have with their atrocious customer service. Will anyone read this review? Yes some. Will it sway others to pay a little more for a better experience and reliability? Probably not. I know they have lost my whole family's business and a good deal of my friends' business and my sister's friends, and my mother's friends, and my father's friends and their friend's friends. If you are reading this fly Delta if you can. If not then please at least not this company. You are going to be disappointed.

It was a small flight, and when group 3 was called, the 2 Caucasian girls in front of us walked in the group 1 line. Because there was no one there, we followed. The United Airline representative checked them in, and when it was our turn, she yelled and barked at us to walk back through the line and over to the other line even though there was no one else around. I was so embarrassed, angry and aggrieved. That was so wrong in so many ways. No one should be treated in that way. My wife and I are both Asians and in our mid-forties. We're both doctors and taxpaying citizens. There was no excuse for United Airlines to denigrate anyone in this manner, especially their own longtime clients. I will never fly United Airlines again. There's no excuse for hatred and racisms in this modern age.

When I went back and asked another crew member if I could know her name, he refused and said, "I don't know anything about her!" If what the cabin crew was doing was in-sync with the services, why was sharing a name such a big problem? Did I ask for her personal information? No! Her extremely rude and highly unprofessional behavior made it mandatory that I report her and she knew she was at fault so never voluntarily shared her name. Pathetic service United!

I ran for 30 minutes through LAX and only Delta agents were there. When I asked them for help they said, "Sorry we don't work for United or Alaska Airlines so we can't help you." Finally after begging a 3rd agent she looked up my info and said I had to take a shuttle across LAX to a totally different terminal to board a different airline. I took up another 30 minutes getting to the proper terminal and gate and only made it through an airport attendant who contacted the pilot by radio to wait for us. Luckily that flight was delayed too.

Two days later United sent me an email that the second flight was delayed! This could have been avoided by printing the correct Airline, Flight, Concourse, and Gate numbers in the email, on the website, and on the tickets LIKE DELTA. This is the first time I've flown United. NEVER AGAIN WILL I FLY UNITED. I will stick with Delta.

The United Airways employee at check-in said we had been rescheduled on a flight for the next day at like 5:30am or something. This wasn't an acceptable alternative for us so we asked what our other options were for an earlier flight. She put us on standby for a 4:30 flight (2 hours after we were meant to leave) but then to go through the motions to possibly get on the standby flight we had to check-in our stowaway luggage (which we wouldn't have been able to take through airport security). We asked the woman how we would get our luggage back in the likelihood we didn't make it on the 4:30 flight, and we were told that the luggage was marked for standby and would absolutely not be put on the plane unless they had verified that we were on the plane as well. We were told this was an absolute rule.

Past security we checked with other United Airways employees who also assured us this was the case. These employees were all helpful and patient with us, but after my experience I have to assume they were misinformed, confused, or victims of one of the most ineffective & messy communications system existing. We waited around in the airport for hours waiting for the standby flight, which unsurprisingly did not have space for all 4 of us, and asked another employee where we could pick up our standby luggage that by no means would have been put on the plane without us. We were sent to baggage claim and waited around some more for luggage that never showed up. After checking with a United Airways baggage desk attendant, it seemed that our luggage straight-up wasn't really in the system, but she told us it would be coming through baggage conveyor C aaaaany minute now.

After we waited for another 10 minutes she apparently felt bad for us and got up to go physically look for our stuff on the other side of the belt. But it wasn't there. To our SHOCK and DISMAY (we were actually past the point of being able to feel these emotions - I was in a state of frustration-crying and wall-kicking), our bags had been sent to Toronto YYZ without us. At this point it seemed like our best bet was to drive 14 hours then try to deal with United Airways or American Airlines again. I took it upon myself to verify that our baggage was in Toronto and WOULD REMAIN IN TORONTO until we could come pick it up (I could totally imagine UA employees in YYZ just sending our luggage back to Charlotte. I still totally think they would have done it).

I called the Toronto Pearson airport where a helpful woman gave me the number for the United Airways baggage crew's office and connected me to that office. And then this was just perfect - they sent me straight to voicemail. I tried this number multiple times and every single time I got a message telling me their MAILBOX WAS FULL. I called Pearson's customer service again, told them about my problem, and got sent back to the same full mailbox. Seventeen calls and about an hour and a half later I was in contact with the United Airways national office filing a "delayed baggage" complaint because that seemed to be my best shot. Finally I was satisfied that they probably weren't going to send our luggage on the next flight back to Charlotte, and we drove up north.

Going to the Toronto Pearson airport added a lot of extra time to our trip, but at least their communications network wasn't an apparent uncoordinated mess. We found customer service who made a call and told us exactly where to find our luggage, which ended up being in the breakroom of a side hallway near baggage claim??? Whatever.

We've since had a response on our request for a refund, which was a year-long voucher for $200 per ticket ($800 total) which is totally unacceptable considering the $2800 we spent on tickets to begin with, the fact that our flight was cancelled on a beautiful day for "maintenance", and the headaches we experienced as a result of UA's complete and total ineptitude. You would have to pay me a substantial amount of money to get me to consider flying with American Airlines ever again.

I spent 20 days in the USA, shopped, and collected many memories. I was planning to bring home lots of gifts to my family and clothes to donate to people in my country that are in need. I had a right and your company took away my right and I want it back. I spent over an hour at United Airlines check in removing my personal items and I was stared at by a lot of people even though I weighed all my bags before I left and made sure they were under 70 pounds. It was very clear on the website that I was allowed to bring 70 pounds per bag on a flight to Brazil and I believe that every United Airlines check-in attendants should know this. I request that United Airlines pays the cost to send all the items left behind in the US. If not I will have no choice but to take legal action.

When we arrived at the counter 3 hours before our flight, one of the 5 agents (her name is **) finally attempted to help us out by giving the adults exit row seats and the kids are still be separated. She did this in order for us to go in the gate and exchanged with other passengers. After passing through the security line, we approached the agent at the gate. He informed us he would change it after letting the flight to Boston leave Orange County. We sat there patiently waiting for a response. When it's time to board, we asked him what happened and his response was he could not do it. How unreasonable is this?

We told him that we would do it ourselves after getting in the airplane. He agreed. The other agent heard it and said that she cannot tolerate this and she threatened to call the sheriff because we would create chaos in the plane. If they had thought about this before assigning seats, they would not have created this problem. So in the end, we had to wait until everyone boards then we would be the last to board and after that, she would go around and exchange seats for us. What a STUPID & irresponsible policy they have. They should do something about it!!!

Apparently, they had just started cleaning the plane. We stood in the space between the airport and the plane for thirty minutes. I was close enough to the plane to see some of what the crew was doing inside, and they certainly were not in any hurry. Long story short: these comments are not just "one-time horror stories". I have flown with United dozens of times because I have had no other choice, and the service has been consistently and unapologetically terrible.

A few mins later there was a lady who is United's employee came and asked us in a mean tone to move to the side if we were done using the machine. My son told her we need help because the machine didn't accept my ID card. Instead of helping us to get the check-in process going, she had asked us to move to the side and let other people go first. We were fine with that so we moved to the side and let other people in line go first. After 10 mins later the lady took my ID card to another station and got it processed for us. This service is not the best but we didn't think too much about it.

Next, my son asked the lady to add wheelchair service to my flight. He also requested this service to be carried until reaching at my final destination. In front of my son, this lady promised this would be done and no worries. When the wheelchair arrived for pickup, my son also confirmed the same with the wheelchair service person with the same request. He also promised my son he would take care that for me to make sure wheelchair service was noted in the system under my flight. But he had to do that at the gate. Then my son left and was very happy that this would be taken care of. Unfortunately, the wheelchair service person didn't do what he had promised. He took me to the boarding only.

On board, due to lacking of speaking and read/write in English, I relied on the employee to help me find my seat only. They initially put me in the middle seat in the first row at the front of the plane. About 5 mins later there was another employee came to my seat and moved me all the way to the back of the plane. About 10 mins later, another employee came to take me all the way back to the front row where is the same seat I was sitting initially.

At my connection in Chicago, I got out of the plane but no wheelchair service awaiting for me at all. I waited until everyone was gone and took my plane ticket to the service at the gate. The lady at the gate yelled at me left and right because I didn't understand what she was saying. I didn't know what to do so I stood there at the gate where I got out from the plane and waited for a wheelchair. After a while of waiting there, there was another employee of United came to the gate and asked me a few questions and I didn't understand her either. Surprisingly she yelled at me again. I then called my daughter to talk to them.

My daughter told them that I was a senior and at the age of 78 and non-English speaker and needed help to get me to my next gate. Even with that request, these two employees (ladies) of United Airlines responded in a rude manner to my daughter that they didn't have the time to take me to my gate and they won't call a wheelchair to serve because it didn't say so in the ticket. She refused to help further and hung up the phone and left me alone at the gate again. I didn't read or speak English, so I didn't know where to go. After got yelled from these mean ladies, I tried to walked and find my gate by myself. Luckily there was another person who drove a cart nearby. I gave him my ticket. He took me and dropped me off at the wrong gate. This time I was waiting very long time.

There was another employee saw me alone without knowing where to go. She waved her hand and asked me to hand her my ticket. She looked at my ticket and told me it was the wrong gate. She showed me where my gate was at and showed me how to get to my gate. I walked slowly following the way she pointed. After 2 hours had passed, I gave my ticket to people who came passed by and one nice lady finally took me to my gate. When I got there, the airplane was about to take off. I was very tired.

After getting to my last destination, I felt the most relief I ever have in my life when I saw my nephew was waiting for me at the meeting point. It took me 2 days to recover before I can get up from bed again. This is the worst experience ever and it was a nightmare flying with United Airlines and dealing with its employees. The service is way too bad to be accepted.

We then get a stand by flight to WPB for 9:25 PM we get on the plane (so excited) and as were waiting at 10:17 PM they tell us we have to get off because people showed up... Talk about devastation. I then proceeded to try to tell them this isn't right but they didn't want to listen. As if that's not bad enough all of our personal belongings are already in WEST PALM BEACH, while we're still in New Jersey waiting for our 6 AM Flight which means we would have been here a total of 20 hours!!! I will never, ever, ever use United again. Thanks for ruining a first time flyer's experience!

Everything went well throughout the Check-In process at the Premier Check-In Counter. The flight was scheduled at 9:30 PM. Flight time changed to 10:00 PM and then to 10:30 PM when we finally boarded to the flight. Flight moved from the boarding gate and I almost fell asleep after having a tiring day. However I was asked to come out of the flight with the reason that flight is CANCELLED because of extended duty hours of the pilot.

We need to stand in the queue for the UNITED Customer Care executive at the same boarding gate to get the alternative flight arrangements. This all started at around 12:00 AM and we're told that they will process our reschedule at this gate until 3 AM. Finally waiting for our turn was horrible ordeal here. Already been tired, this has been really long day and UNITED has not been of any help. Also, when asked for the Hotel availability, we were told by the UNITED Customer Care that hotel can not be arranged because flight is cancelled due to Weather reason. However the reason has been the extended duty hours of the Pilot and UNITED does not have any alternative arrangements.

Secondly, when I was about to reach my turn to UNITED Customer Care executive at around 2:30 AM, we have been told that they will be processing the last person in the counter as promised earlier until 3 AM. (Not sure why but time wasted). We were asked to go to different counter now and wait for our turn as they will open now at 5 AM. Another hours added to our LONG day.

Queue has been really long the other UNITED Customer Care Counter and someone suggested us to the Ticket Counter. Hence I moved to UNITED Premier Check-in Counter outside the security gate at around 4:30 AM. After getting my turn, the lady at the counter has been very rude. Even though after explaining my situation that I need to reach Chennai by 3 June, I have been told that UNITED and its partner airlines do not have anything available until 4 June to get me to Delhi or Chennai before 3 June. She did some quick checks in few minutes, she is telling that nothing available as of 4 June even though I offered to be flexible to fly from JFK as well. Since I need to reach earlier, she suggested me to CANCEL the ticket and rebook at other airline who can take me there earlier.

Frankly, I presume that your executive didn't put her efforts to really check the availability in other airlines. Reason being that my fellow passengers (struggling with me) after waiting for nearly 20-25 minutes at the counter, got alternative arrangement in Lufthansa to reach Delhi by the next available flight with a stopover. If the UNITED executive had done some further search for my case, I would have been able to get some alternative arrangement. Given no option, I had to cancel my flight and book an expensive flight via AIR INDIA from JFK at 3 PM to DEL to Chennai costing me 950$ alone and then addition money spent on the return flight separately. I was all awake from 6 AM on 31st May to 3 PM on 1st June. All THANKS to UNITED for my longest DAY in my LIFE.

To summarize, with the horrible experience with UNITED, I would like to express my displeasure with the flight booking and would like to get answers on the following: If the flight has been CANCELLED due to Pilot duty hours NOT WEATHER, why the accommodation has not been provided by UNITED to the passengers. If the UNITED customer care executive promised to work until 3 AM, why they closed at 2:30 AM itself. Since the alternative arrangements could have been provided, why some of the UNITED executives has been LAZY in their duty.

Air India is partner Airline and If I am able to get the arrangement in the flight by separate ticket booking, why the same can not be booked OR with any other partner airline. Cancellation of flight has been horrible ordeal to passengers. Since Airlines should be ready to face such situations, why they have not been able to handle the situations smoothly. Do you guys really care about the PASSENGERS? I will end my loyalty to United after this experience and will NEVER fly United again. All this epitomizes United's lackadaisical approach to customer satisfaction. United sucks. I will not recommend United Airlines to anyone and would not use them again... NEVER.

As soon as I saw that the reservation had already gone through, I contacted the United Airlines & Mileage Plus with phone # 800-864-8331. I was immediately answered but once through the prompts was put on hold. I held for 25 minutes with no explanation--so I hung up. I called back about 5 minutes later and was again placed on hold for 8 minutes --then hung up. On the third try I was told the hold would be about 15 minutes. I called a fourth time and after explaining what my concern was ---was put on hold awaiting for another person to speak with. This time the hold was approximately 6 minutes but I did speak with "Jessie". She said I misunderstood the first reservation.

I have been a Mileage Plus member ** for at least 15 years and have had a United Visa Card also. My sister who is the #2 reservation has had Mileage Plus and a United Visa Card for a similar amount of time. Not only am I angry that nothing was resolved --that I am paying a higher price than first quoted but your customer service department is seriously understaffed. Spending this amount of time to make a simple online reservation surely deserves an apology and some on your part to make this right. My suggestion is to allow free luggage check for our trip and/or discounted car rental. I look forward to resolution.

Then on our flight back in Cancun it was raining that day (so again delayed by 1 1/2 hours, understandable). When we were getting ticketed to get on our flight of over 250 people, only 1 attendee taking tickets. When they finally saw how backed up it was, got a 2nd person involved... This probably delayed us by another 20 minutes easy. We got to Houston and had to pick up bags then recheck them in, this line to check back in. When we got to Houston, we sat on the tarmac for 1/2 an hour due to the attendee not making it to gate to "hook us up." Seriously we were already delayed, having to catch another plane and this happens! So when we went to check our bags back in the line, took 35 minutes to get thru, no thoughts or emphasis to get through people who had a connecting flight.

Also they only had 2 lines going, when they had 4 they could have been using (especially when the people corralling us like cows said Mondays are always the busiest!). Then when we finally got thru we were running thru the airport and caught the tram, then had to go thru security again (Again no thoughts as to those who had connecting flights to push us thru). When we did get to the gate 2 minutes post take off time, they said, "Sorry, it left 2 minutes ago." This affected 12 (that we know of) other KC people who missed the flight, all because they wanted to take off "on time." Seriously we have been on plenty of other flights where we wait for other passengers because they were coming from a connecting flight. And we took off late from the other flights, but hey who cares?!

So we all went to the United Airlines customer service. I'm 42 years old and have never experienced such rude or uncompassionate customer service personnel in my life!! When we inquired about getting a flight that night, they said all booked up to KC, said next flight was the next morning at 8:15 AM. We and the others said we have work, kids, etc to get to & not our fault... All we got was stale faces from "customer service." They said we can get a hotel. We asked how we get there because unfamiliar with Houston, said we need to check local hotels for availability. When asked how we get there, they said they may have a shuttle. We said, "We don't even know where we're at in the airport." They said, "Well, you'll need to figure it out to get there." When we said, "Are you going to give us a voucher?" They said can give us 20% off voucher per their supervisor. "Wow you guys are so giving."

I told my husband we were just going to get a rental because needed to get home. He said, "No, let's try one more thing." So we went to Silver Medallion section of United Airlines (I don't recall her name but the only person with United who was nice and had a heart). She put us on standby for the 8:15 flight, but warned it was already overbooked but there was another flight likely coming in late. We then waited for standby along with 3 others from KC who did it as well.

My husband the next day made a complaint on the phone with United Airlines customer service requesting our bag fees be refunded from both going and coming. He got a reply email 2 days later that we eventually got them so they can't refund us. We have made a stop pay with our credit card company for these fees. I work in claims department, so work with people daily and I have never seen or heard such bad customer service in my life. We will never fly United again!

She booked me for a flight the next day which unfortunately caused me to miss an important meeting on my business/leisure trip. I asked if I would have the same seats, or at least window seats. She replied, "yes". After being picked up I checked the boarding passes and both steps of my trip (Eugene to San Francisco and San Francisco to Raleigh) were aisle seats. I found the entire experience to be very unprofessional. IF the window seats were full that's fine but why tell me otherwise? If I could have checked-in/printed my boarding passes off of United.com the whole ordeal could have been avoided. I am extremely hesitant to book anymore flights with United after this incident. Hope this helps improvement. Thanks for your time.

The next flight, at 13:30 was full so I was rebooked for a flight at 17:25. Shortly after this was cancelled for weather. I didn't even get notified by the airport as the flight departure board showed "on time." My secretary called me because she got an email saying it was cancelled. After waiting 45 minutes to speak to a United rep I was then advised it was cancelled. The next flight out was 18:30 but that was already overbooked so I could not leave for Chicago until 9:45 the next day (24 hours from my original flight!!!) Unfortunately since I had to be in Chicago by 8:00 the next morning my entire business trip was cancelled altogether. I never even received so much as a sorry.

Previous agent made an error. I should change my flight timings. Representative was not ready to hear me and did not try to understand me. She gave me few options to take and told me if I do not take one of them, she will hang up the call. Which she did eventually and cancelled my flights. At this point of time, I was middle of nowhere. I had to book flights with another airline by paying much more money. Without any fault of mine.

I am wondering - How do I know that earlier representative is giving me false information? I understand mistake happens, if I have booked a wrong flight then I ask for a change. I will be charged around $250. Why do not United refund me same money, when they have booked me wrong flight. If somebody is trying to make their point, is it fair to hang up the call. Can someone tell me, why I should continue using United Chase credit card. At this point, by booking a flight with United and due to their mistake, I have lost lots of time and money and in return I got only headache.

United had a mix-up, and my luggage went on that flight although I did not. I was instead given reservations the following morning to Washington to meet a one day late flight on to Munich by Lufthansa with a follow up one day late same flight on to Istanbul/Bodrum by Turkish Airlines. I consulted with United Baggage Department and was assured that my luggage would reach Bodrum probably before I arrived as it was scheduled on the day earlier flight. 6 days later (today) the luggage has not reached Bodrum and each of the three airlines blames the other. The luggage cannot be found although United claims they transferred it to Lufthansa FORTY TWO HOURS after they checked the bag. They could not explain the delay although they said all would have worked if I made the flight I was first listed as standby traveler.

United Tampa staff has admitted that it was a complete error on United's part that I was not allowed to depart on that flight. As of this writing none of the airlines can find the luggage and all claim it was the other airlines that caused the problem. As a mostly retired lawyer, if the luggage is not found, I am considering a lawsuit. I understand all the problems, but I want to hear a judge say "Tough luck, but you are bound by the government approved "contract" with United Airlines to limit my relief to filing a claim filed with Turkish Airlines". Stupid laws sometimes get overturned by appellate courts because someone was willing to take on the task of proving the stupid laws should be rejected.

When I arrived at Dulles, I missed my connecting flight. I went to the United Airlines counter and there was a huge line involving more than one United flight. The United Airlines spokesman came out and pronounced the delay as a weather delay and because it was a weather delay, United Airlines was not responsible for anything! He informed us that there were no available hotel rooms within 30 miles and that our option was to sleep in the airport terminal. I started to mention to him that it was a mechanical delay before it was a weather delay and he cut me off in mid sentence and in my opinion, I was treated like an unruly second grader. In my opinion, he was arrogant and frankly, if he were my employee and treated my customers in that manner, he would find himself unemployed.

The lady at the counter (when I finally got there after a couple hours in line and at midnight) was very pleasant and certainly attempted to be helpful but she did not have much available to offer. My choices were to spend the night in the airport, get an 8:15 a.m. flight to New York and then back to Richmond (after spending 14 hours on the delayed flight) or wait until 5:00 p.m. the next day (19 hours) to get a direct flight to Richmond. Because it was PRONOUNCED as a weather delay, there was to be no remuneration from the airline. I rented a car and drove home! My flight confirmation number is **.

When I called United the following morning I was told that they could not locate my bag. This went on for 3 days. I eventually, while fearing for my health, went to the Dallas VA Medical Center and had my prescriptions refilled. This was on a Sunday, I had my grandson with me, and ended up being at the VA hospital for almost 14 hours. I also had to replace clothing, toiletries, shoes and other items. United told me to submit a claim for reimbursement, which I did. That was 11 months ago, numerous telephone calls to United and numerous dismissals by telephone representatives. My bag showed up at my hotel after 3 1/2 days, maybe that's why they did not reimburse me. I don't know.

Not only was my health placed at risk, my property list, I was inconvenienced, treated poorly by airline personnel and incurred unnecessary and us reimbursed expenses but at this point I am also being ignored. I would be ok with an apology and a check to cover my expenses... At this point I don't expect either. United did accomplish one thing though, they have lost a customer for life.

I called to check on her and found they made her check her carry on that she was told she could keep with her. It had her medication in it. She also was not offered any compensation at all. No food vouchers or anything at all. They just didn't care. Finally she made it home at 11:30 p.m. My sister who has to get up and drive to work at 3:30 a.m. will have to miss work, because she got in so late. As a comparison, when I flew Alaska and they had a problem, they not only provided food vouchers, but they put us on another airline to get us home. That's how you build loyalty. I will make sure mom only flies Alaska or Southwest from now on.

Of course we missed our flight to Austin, and for the second year in a row United lied and called it weather. We were forced to purchase our taxi cab fares, hotel and etc. for a night in Chicago. Twelve months prior we were coming home from Italy and were forced to purchase a hotel, taxi and other expenses for a so called "weather" delay that caused us to miss that leg. The attendants were careless, matter of fact and went to no effort to be of any help.

I have blood clotting disorder and had went through a medical surgery three weeks ago, I accidentally had my medicine packed in my suitcase, and I told the baggage rep at customer service that I needed to have my bag. They said there was not guarantee that anyone would get it, lectured me on leaving my pills in my suitcase (wow, after spending $4200 on our flights we deserved a lecture) and told me it could take up to 4 hours for someone to grab our bags if they choose to. Very sarcastically she told me that they could call paramedics. I have never been treated so degrading as I was yesterday after spending that much money. A year ago we were treated inexcusable; and given a worthless $200 voucher a piece for it. The vouchers are not good on any flight that switches carriers and you have to call to use the voucher as it is unavailable online.

Added fact: on our flight from Montreal to Chicago the wheels sounded as if they were going to fall off. The flight was 1/3 full. My husband is 6'7" and we moved to the exit row as all of the Exit row seats on the plane were empty. The flight attendant told us that we would have had to pay more for those seats. REALLY! We paid $4200, plus $300 for luggage and how much for taxis, hotels and more. We will NEVER fly United again.

I arrived at the Denver Airport about 2 hours prior to my flight, and spent 25 minutes in line (which I didn't mind -- I understood it was busy and there were only so many hands on deck). I finally got up to the kiosk, and when entering my confirmation number, got a message saying "This reservation needs assistance." then closing and going back to the welcome screen. After waiting another 15 minutes, spoke to a less than helpful manager, (the rest of the staff were great), who proceeded to tell me I had 2 "reservations" and no ticket, due to having no payment information provided, when I had provided it not only over the phone when being told I had a ticket, but also online. So I gave them my credit card again, being charged 3 times. I finally got my bag checked in, and the manager told me I was good to go, and walked away.

Only after getting all the way to the checkpoint in security where they take your boarding pass and ID, did I realize that the manager who was "helping" me, never handed me back my ID or credit card. So I walked out of security, back halfway across the airport, and finally tracked down who she had given it to. My flight was due to leave at 11:10, and I got to my gate at 10:50. I sat there for a half an hour before being informed that my flight had left early, and they had not called my name or attempted whatsoever to try and make sure I did not miss my flight. After that I was put on standby by having to stand in a mile long line for customer service, and had to wait another 3 1/2 hours. I was at the airport for a total of 8 hours. I am so completely horrified at the customer service I received. I will never be booking another flight with United Airlines again.

Then he told me that unless I were to take a flight to another town near Ithaca, I was completely on my own with no compensation for anything. I ended up booking a flight to Binghamton, which was to take off in 8 hours. He also said my luggage would be transferred. When the time for the Ithaca flight that I could have been put on standby for came, I went to the gate of that flight to see if there was still any chance I could go on that flight instead. The United reps had a very demeaning and angry attitude, as if we were the ones causing trouble. I decided to not even try, mostly so that I didn't have to deal with another sassy and negative person. Given all the others on standby, I wouldn't have made it anyways. Meanwhile I overheard the pilots talking about how the air traffic problems were caused by a storm front, or in other words, a weather problem. Therefore, I should have gotten a hotel room.

The Binghamton flight took off about an hour late. We finally arrived and waited at the baggage claim, just to find that (of course) my luggage hadn't gotten transferred. Turns out somehow the luggage made it to Ithaca, and I was able to arrange the delivery of it to my house. The guy who helped me out with it was, for once, genuine and lighthearted. I ended up paying over a hundred dollars for a cab to finally arrive in Ithaca at 1:30 am. Overall this experience was very stressful, but United did nothing to alleviate the stress, and exacerbated it instead. Cancellations and delays happen, but there are many ways to deal with the consequences that don't involve telling customers that they're on their own. Also, while walking around the airport for 8 hours I heard about five or six different announcements about overbooked planes, which is another issue I had had with United years ago. I will never fly with this airline again.

Here's where you made a huge mistake. You should have informed everyone before we entered the plane and PULLED AWAY FROM THE TERMINAL that we wouldn't be making it to SD in time for the curfew. We would then be loaded onto a bus (like cattle) from LAX to where the hell ever in somewhere Downtown SD. With no way of leaving your ** PLANE; we had to comply. I would have much rather stayed in SF and gotten a hotel; taking a plane the next day. Instead we were FORCED to deal with your ** plan and landed in LAX with not much information on just where we would even be meeting for this shuttle.

Your company's lack of communication and organization is a huge reason why I will never be taking your airline again. Never will good words pass through my lips about your company and I will never be recommending any of my friends, family, peers, or strangers to your airline. Giving people a money voucher or flyer miles (that can only be used with your airline) does not justify the ** we all went through with your company. Every single one of my flights from SD to SL and back were late. Next time I decide to go anywhere I'll just be putting miles on my. ROAD TRIPPIN' THE USA ALL THE WAY!!

Not being clear and honest about the length of delay is discourteous and unprofessional. My 82 year old mother now has driven 2 hours, and waited over 5 hours at the airport in TVC waiting to pick us up. If only I was given the correct information I could have saved her the wait. I have always experienced "glitches" with UA and do not plan to fly them again if I can help it. Thank you.

United then said there was NO WAY to get us to Maui that day. They rebooked us on a flight leaving the next day but arrived at 930pm in Maui. So, we lost $200 for our condo that night along with our entire rental car reservation $320 because Priceline wouldn't hold the reservation for more than 24hrs. We also lost 2 days of our precious vacation. Along with about $80 worth of expenses we incurred in the 7hrs we spent in the airport in Jax. to go nowhere.

To make matters worse, they lost our luggage BEFORE we left Jax. When we realized we were going to leave the next day we went to retrieve our luggage only to find out it was LOST... Now I ask how can our luggage leave Jax. when United was unable to get us out. We finally arrived in Maui 1.5 days late and still no luggage. Not only did we not have luggage but the only "help" was a call center based out of India. They had NO information and were no help. My husband's bag finally arrived on day 2 and mine followed on day 4.

I filed a claim and requested for compensation for the HORRIBLE experience we had. The only offer they made was two $250 United Airlines vouchers. When I told them it wasn't acceptable they quoted some fineprint on their website that doesn't hold them liable for missed accommodations at your destination. And that $500 was a fair compensation for our experience. Really???

To make matters worse they insulate their claim center with NO HUMAN communication. They hide behind email and refuse to let you speak with anyone about your issue. Who can help us?? Do they really think that $500 is "fair compensation?" Why in the world would we trust United Airlines to EVER handle our travel again. My husband has 200k lifetime miles with them and this is NOT our first horror story.

We begged them to allow at least 1 small carry on baggage instead of 4 carry on bags as we are international passengers and they refused it. They were so rude. They even threaten to call police, if we don't follow their instruction to check in the carry on bags. They were even forcing us to reschedule our international travel if we want to carry our carry-on baggage. Finally, we did our international travel without any carry on baggage. We make international trip every year for the past 30+ years and United Airlines is the first airline forced us to do international travel without carry on bag. Please avoid using United Airlines.

As I was headed to the gate I realized no boarding pass, so we tried to print one and it couldn't because I was informed I missed the cut off. The other lady I believe her name is ** was extremely rude to me, unhelpful. She told me there is no reason for me to be late for my flight and did not tried to help me at all. Didn't want to answer my questions and made no effort to get me on my flight. Every time I tried to ask her question she kept asking me over and over if I was checked in like 4 times. I told her I was misinformed and was under the impression I was checked in but she didn't help me at all. I'm sure she could have got me on that flight if she tried.

There was another lady on the counter and she was very helpful and courteous, she apologized about the bad experience and agreed with me that there is no reason for ** to treat me that way since I'm a customer and all I asked was customer service which I didn't receive at all. My whole trip got screwed up because I got mislead with wrong information I recieved. It cost me time and money as I had to change whole my plan including rental cars. I'm extremely upset with my situation and service I received as she made it sound like I committed a crime and I messed it up while I was mislead. This was my first last experience with United!

We hurried to retrieve our luggage and work ourselves through the required areas. We took the airport shuttle to station area-C and hurried to the gate for our 7:15 flight. Even though it was 7:15 they had closed the doors and plane was being positioned. They could not do anything for us and directed us to the United assistance area. There were over fifty people that missed that flight and now, we spent the next hour and half in the United assistance area. They had no other flights until the next day at 5:30am.

This was a wearisome time, with an 8 month old baby (with no food and diapers to make it through the night) and my wife with MS (without her meds and exhausted from hurrying through the airport). We had no luggage. With everything going on, none of us eat anything for about 14 hours. We got to our hotel room about 10:30pm that night. We immediately called a taxi to take us somewhere to get baby items. We found CVS Pharmacy opened and we were able to get what was needed. We had to call a taxi to get back. The taxi driver was able to find a food place opened and took us through a drive through. We got back to the hotel about 11:45pm.

The cost of the hotel ($130), taxi $50, baby items $50, and dinner $30; we were $260 into the evening. Our morning flight was at 5:30am, so we had to catch a taxi at 4:15am to the airport. This was another $25. Breakfast in the airport was about $25. So, it costed us over $300 by missing the flight. All United would do for us was covering half of each of the two hotel rooms, which still costed us $130 dollars. They claimed that it was not United's fault, their plane was in on time. They said, that they are not responsible for how United personnel schedule flights. Next time we should ask will that give us enough time to catch the connecting flight.

To customer service we went. We were given coupons for rooms and told where to get the shuttle. We left the security of the airport to meet the shuttle. We waited and waited and it never showed. I called the hotel and was told there were no rooms available. Back to the United baggage area we marched, at 2:00 a.m. We could not go back through security and thus the kids tried to sleep on the floor. Thankfully TSA was around as they came and protected the children from a drunken or stoned individual. At 3:30 a.m. a agent came to work and found us another hotel. We got to bed at 5 a.m. and had to be out of the hotel at 1. Then back to the airport until our flight at 7:30p.m. I have called, written, and emailed, United Customer Cares. They do not care and have been of no benefit in solving the issues. They put 7th and 8th graders at risk and do not seem to care.

EVERY single time we called, we were routed to some far away office in India (or somewhere they sound like that). I have not been able to talk to a single American even ONE TIME in all of our attempts to reach some kind of representative who actually knows what is going on at the airports here in the United States. I was told TWICE by non American representatives that they would have their manager call me within an hour or two (I could be assured they would absolutely call me to discuss the situation) and NOT A SINGLE RESPONSE.

United lost my bag that contained my Apple laptop, two external hard drives, all my chargers, clothing, personal hygiene, and my training materials for my training I am attending this week at the NASA Space Center in Houston, Texas. I flew a non-stop flight on Monday, June 8th (the flight was delayed for FOUR hours to begin with), but then upon arrival I found out my bag had NOT been placed onto the NON-STOP flight with me. When I asked why, what happened, I was informed by the United ticket agent at the United ticket counter in the Houston airport that TSA was holding my bag for some reason. They created a Lost Bag ticket.

Firstly, this caused me to panic and wonder why on earth TSA would hold my bag?! I was filled with anxiety and worry and my wife contacted the TSA office at my departure airport and spoke with the TSA manager, whom promptly pulled up video footage of my bag being checked in at the airport, arriving into their office at 6:40pm the same night and departing their office after a successful inspection TWO MINUTES later at 6:42pm. He informed me (quite irritatedly) that this happens a LOT with United and that they try to push blame off on TSA when UNITED is actually the ones who did not handle my bag correctly!

I then proceeded to call United over and over and over to find out what was going on. United reps (in India) continued to tell me the same story every time your bag is lost, we are searching for it, we do not know where it is, we will contact you as soon as we find it. At some point one of them told us that my bag had been placed onto a partner airlines and would be flown from a totally different city then where I am from, to where I went on Tuesday, June 9th and that United would deliver it to me at my hotel. NOTHING. For days after that NOTHING.

I continued to call and ask WHERE is my bag?! They continued to tell me we don't know. I continued to ask PLEASE send urgent messages to BOTH the United Airlines ticket counter and the partner airlines ticket counter at the Houston airport to ask United to PLEASE go pick up my bag from the partner airline counter and get it to me ASAP. I have training materials in there I NEED!!! They continued to tell me they were sending the messages and would let me know when they heard back. NOTHING. STILL NOTHING. NO RESPONSE. I called back and asked multiple times, "please can you just forward me to the ticket counters so I can talk to them directly?" No. "Okay, can you please somehow call them back and ask them to call me so I can speak to them directly?" No. They informed me they could only continue to send them messages.

SO.. I called the partner airlines MYSELF. I IMMEDIATELY got an American (nationally located) and well-informed representative on the phone who was both sympathetic and went ABOVE and BEYOND herself to send messages to her ticket counter in Houston. SHE informed me that they DID have the bag, but that their counter at the Houston airport was only open from 2-6pm daily. She also told me that it was United's responsibility to go pick up the bag during their open hours and then deliver it to me since they are the airline I PAID to get my bag there. She was so friendly and said she was so sorry and would do what she could to let her management staff there know to please help and do something.

I called United back and informed them of this new info. I called them well in advance of the partner airline counter closing and begged them to please send a representative over and pick up my bag, because the partner airlines had confirmed it was there, but that they closed in a few hours. United "Indian" reps continued to tell me over and over that it was NOT United's responsibility to go pick up the bag in the different terminal, but rather that it was THE PARTNER AIRLINE'S responsibility to deliver it to the United ticket counter so that United could deliver it to me at my hotel.

Finally at one point, on one of the many, many calls, one United rep told me that they had found the bag and they were sending a rep over to pick the bag up as we speak and get it to me. I was on my way over in RUSH HOUR HOUSTON, TX TRAFFIC after my training trying to get through downtown and get to the airport before the partner airline's counter closed so I COULD just go get it myself since United was doing NOTHING. Then, when I was told by United that they were finally getting it, I turned around and went back to my hotel worried they would try to drop it off finally and I would not be there or something.

Then I waited.. And waited. And waited. NOTHING. Nothing after that for hours. So I called back to United to ask where they were, got the auto message they were STILL searching for my bag. I spoke to another "Indian rep". He told me whoever I talked to last was wrong, because he could see nothing about United finding my bag or delivering it. He said it was still lost, they DIDN'T know where it was and they would contact me as soon as they found it.

I STILL HAVE HEARD NOTHING FROM UNITED. I EMAILED THEM, CALLED THEM, EMAILED THEIR DIRECT CUSTOMER CARE MANAGER AND CEO... NOTHING. Does ANYONE even work there?!??? I will NEVER fly United again. Never. And my wife and I will be actively spreading the word among our professional colleagues, companies, friends and family to NEVER fly or book with United. This is the first time I have flown with United in decades and THIS is what happens!!! It isn't even the main point of losing my bag anymore as much as it is the NIGHTMARE we have had to go through in order to talk to ANYONE who knows ANYTHING about what is going on.

They are the most hopeless, useless, frustrating, incompetent airlines I have EVER flown on. I fly hundreds of thousands of miles every year around the world working for oil field companies. I have NEVER encountered such a NIGHTMARE in my life. I paid UNITED (NOT a partner airlines) to deliver ME AND MY BAG to my destination safely and on time. United has failed miserably in this and my ENTIRE week of training has been a total headache!! My wife and I have been on the phone LITERALLY for DAYS!!!!!! And still... NOTHING... NO RESPONSE FROM UNITED... CRICKETS!!!!!

I am STILL getting automated messages (timed every 6 hours) on my phone saying United is STILL searching for my bag! I have all of these phone conversations recorded and fully documented. Everything stated above is contained CLEARLY in those phone conversations that are attached to the UNITED Phone Numbers, as well as a full list of my phone log that shows ALL of the MULTITUDES of calls to United. I would advise EVERYONE who flies with United (you shouldn't but if you do) to RECORD all of your conversations! You can get an app online to do so. TOTALLY Disgusted.

The flight also had several emigrants who were moving to the US and who had no credit cards. They, and I, had no ability to purchase food. Hunger was permitted until the "breakfast" was served. Nothing available for us to eat for 12.5 hours. Even if we did have our plastic cash, why should United dare to demand payment for food when we are held captive by them for 15 hours? I consider that to be extortion! I understand that United wants to save money, but on long-haul flights, please charge the extra few dollars and feed the passengers. I travel to Asia frequently on business, and I find that all of the Asian airlines serve decent, tasty food to all of the passengers. I will end my loyalty to United after this experience.

Approximately 10 days prior to departure, I called United just to add our new mileage account number to our flights. I did not have this when I purchased. But after the purchase, signed up for the mileage credit card and mileage plan. I just wanted to be sure to get the credit for these flights. The odd thing that day is that the woman I spoke to stated that the flight was leaving 5/9 and returning 5/23. I told her that she was wrong and referred her the purchased ticket and confirmation. She placed me on hold and when she returned, apologized that she was wrong and the flight was 5/8 and returning 5/22 and that the mileage plan was added. I thought nothing more of that since I had a copy of our reservation and thought she just made an error.

The day prior to departure, I went to check in online as I usually do. It would not allow me to check in as they stated it was too early. I then made a phone call and discovered that my flight WAS actually changed to 5/9 and 5/23. I was told that I was notified of this by email in November. Well, I never received any notification. And thank goodness that I tried to check in online or I would've shown up at Newark the next day without a ticket!!! I panicked, as this was a family vacation, booked for a year, meeting six other family members. There was not possibility of changing our accommodations. I was very angry and afraid of a ruined vacation. The woman could NOT find me any other flights. She told me "Don't worry, we will just refund you the money". This was a really stupid comment because how would that help me at this point. I just needed to find a fix for this.

Luckily, while talking to her, I was able to find a flight out on Delta, and returning on American. I had no other choice but to purchase these tickets. It also left from JFK and there was nothing from Newark or Philadelphia. I had a car service scheduled to take us to Newark, so I had to be sure that I could change that to JFK. I spent most of this day on the phone just making arrangements. After getting the refund from United, I still spent an additional $1186.00. Since that time, I have made several attempts to be compensated for this. The only response that I get is $100 credit. REALLY? I can never speak to an actual person - I have requested this several times. I get no more responses to emails. I need to escalate this as this is the worst customer service that I have ever seen. I expect to be made whole with this situation. I don't feel that requesting a $1500 credit is unreasonable. And it should be good through 2016.

I am actually waiting on purchasing tickets that I need for August, which is why I was trying to get this rectified before that. Although, with no response, I will be prepared to take this further. It is sad that it has to get this far and I will send this letter to several places in order to be certain that it is heard. There have been a few cases open on this already. The case #s are **. The last one promising a response in 5-7 days, with no response at all.

My flight was canceled keeping me stranded until next day near the airport because the entire DC area was snowstorm paralyzed on that day. United refused to pay for a hotel near the airport because I was considered "local" (on that day it was >3h taxi ride from my home to the airport). Arriving in Munich one day later, I lost my car reservation and the new rental was ~350 Euros more expensive than it would have been. Rental company told me that the airlines should compensate for that but they refused to take this cost into account at all. Then, I lost one day rent for vacation apartment (another 80 Euros). I sent all the receipts to United Customer Satisfaction only to be offered a paltry "token of appreciation" that was less than they would offered for just a multi-hour delay a few years ago. Attempts to contact United were largely futile.

After initial response, "customer care" rep (certain **) simply did not respond to several follow-up emails. Attempts to call United customer service and leaving messages were equally unsuccessful (but I got calls back to do surveys). My wife's flight to Munich for two winters in row was delayed by 5-6 hours (because of technical problems), which of course was very disruptive to our vacations. This year, she lost a couch reservation for a trip to Austria (where we were vacationing), which forced me to drive to Munich to get her (2x200km). All what she was offered was a "generous" $100 credit and an arrogant email from "Customer Care" (signed by **). I could continue with many more case stories showing clearly that United is on a downslide and epitomizes everything what is worst in the industry. We will use our accumulated miles and then will never fly United again.

We had more than half an hour to make our plane in ft Lauderdale. Wasn't that busy that early in the morning. I guess she just didn't want to bother to type up some tickets. So me and my two kids have to wait 5 hours and get in 8 hours later because of lay over. I will never ever ever fly this airline again. It's worth paying a little more to have a positive flying experience. If had known what this company was like I never would have bought tickets from them. They messed up our trip. It's not worth it.

Furthermore, I didn't have a seat on my ticket and asked two different United Reps if I was on standby or guaranteed a seat. Both said they weren't affiliated with that flight and couldn't help me. No additional information, no alternate suggestions, just plain couldn't help. Finally after an hour of sweating my situation, I found a United Rep to assist me and assign me a seat. I'm absolutely irritated that I was charged $400 for one 40 lb bag and a one way flight and wasn't presented with additional options or assistance. I'll make sure to stay away from any United flights in the future, and make sure friends and family do. I'm certain nothing will come from this complaint but hopefully it deters future passengers from putting their time and money in the hands of United Airlines.

We fly to Kauai several times a year for family reasons, and decided to try a new route this trip: a 6 a.m. flight with connection through L.A. that would get us to Lihue, Kauai just after noon local time. We arose at 3 a.m. in Chicago to get ready, but just prior to leaving checked status on-line only to learn the flight had been cancelled due to "mechanical" problems. A very early morning flight, quite underbooked, and first of several ORD to LAX flights for the day that could accommodate extra passengers, cancelled for mechanical reasons. Really? In the absence of good service, a little honesty sure would be nice.

We were rebooked through San Francisco without difficulty, but with an agonizingly long layover. An extra aggravation was the screw-up on my seat. When we rebooked, the agent confirmed a complimentary upgrade for us for both legs. This is a nice perk for frequent flyers like us, although pretty rare to get these days. Yet in San Fran I checked flight status online, to discover that I had been bumped from business to a MIDDLE seat in coach for the next leg. My husband still had his business seat. The agent was unable to explain why this had happened to me, but hey, it was a freebie to start with so no complaints. But being reassigned a middle seat added salt to the wound.

I asked to be reassigned to an aisle or window seat, but she told me there wasn't any available in economy plus. When I looked online a few minutes later, I saw that there were still one window and two aisle seats open in economy plus so I went back to the agent (a different one) who reassigned me. She explained that when a business class customer is bumped, the computer automatically assigns the most forward seat available. A MIDDLE SEAT for a six hour flight? Really? And it doesn't explain why the first agent was unable to reassign me to the open aisle and window seats. Maybe they were trying to sell them? All this epitomizes United's lackadaisical approach to customer satisfaction.

So now I sit in a hotel (uncompensated), and another passenger can arrive here tomorrow morning, board, fly, and land in Buffalo at 9:00!!!!! and I'll still be here in Newark. A little research finds no other airlines cancelled flights 'due to weather'. ONE WOULD THINK WEATHER WOULD AFFECT ALL AIRLINES SIMILARLY. I was never apologized to, never helped finding a hotel, never offered compensation. I was however, offered to be arrested by customer service for not finding their policy acceptable. I will NEVER fly United again. Now I'm gonna eat my $17.00 cheeseburger... in Newark. United sucks.

I sent a request for a refund and the customer service came back to decline the request stating that the information was available when I book the flight. How do they expect me to be looking for the flight on a different airline when I'm on a United website? What stops them from including these details on the flight confirmation email? The customer service could not even accept this is an improvement opportunity to upgrade their email flight confirmation information. This is ridiculous. I will not recommend United Airlines to anyone and would not use them again...NEVER.

Later I have applied the card and made the transactions, called the customer service... first they directly transferred me to Chase bank service. I had to call the United customer service again back. After that, during second call, the service rep says that I have to pay additional $200 to get my miles back along with the credit card. I told her the story about my previous call and she says she cannot help. I asked her to transfer to the manager.

For the 3rd time I again explained the entire story to the manager who came in line, and right from the starting she, the manager who ever came into the call, started arguing about whether there are any miles credited or not for my current travel. I repeatedly told her that my call is about expired miles not the miles for my current travel or any missing miles. She was arguing and explaining what are miles and how the miles are processed, and shouting as if like I don't know - where as I clearly told her that I'm a premium 1K member and a frequent flyer. Finally I had to cut the call and I'm never going back to United. The customer care has no idea about what they inform and when we question their response sucks.

Customer service was horrible. One attendant would tell us one thing and another would tell us something else. Also turns out that one of my sisters (youngest of all) was moved to a flight by herself and the three of us to another flight all to the same destination, and that too, another attendant had told us that. Not only were all the attendants telling us different things, we encountered horrible attitudes from the attendant. Food vouchers and/or hotel discount were offered to us at one point and then when we asked for it, we were told that they couldn't do that for us. This was told by the United manager here in Miami. I've experience similar situations about 3 times now, today's experience being the 3rd. Never flying United again, and definitely won't be recommending it to my family and close friends. I'll give my business to an airline that cares about their customers.

Terrible shuttle service, arrived there at 11:30 PM and was greeted by the rudest hotel manager ever. Arrived in Gulfport 18 hours late. Almost missed the plane back from Gulfport to Houston due to another delay. My worst flight experience ever, and I have flown all over the year. Horrible, rude customer service. I will never fly United again

My other issue is that the new itinerary they put me on has an hour and 25 minute layover in EWR, which would be impossible to claim baggage, go through customs, re-check baggage, and get to the gate. The man I spoke to would not offer any recourse for this either and said it was my responsibility to make the connection? I feel completely taken advantage of and will not be using United for future traveling if I am not offered any recourse. I should mention that the whole reason for the long trip is because I am getting married down there on 01/23/2016. It would not have made sense for me to book a departure date before the wedding.

So we called Monday to resolve with "customer service" - spoke with a supervisor. ** said that all he could do was rebook it and go through the same procedure, wait 24 hours and hope all is ok. Oh, and that it would cost us three times as much - $1600 vs $566 for the privilege. Nothing else he can do, it's the other airline's fault. Really? We contract and book on United.com and it should be their responsibility to ensure the customer is taken care of. We are not asking for anything we weren't prepared to pay for.

So after 3 hours with ** and his staff on the phone, I direct messaged United on Twitter and Facebook trying to resolve this. Here are some customer service replies from them. "We needed to contact us at that point to see if the partner carrier confirmed the flights." "We are unable to make an international call" when asked to be called on this repeatedly. "Since these flights are not on us. We cannot authorize the fare." Now we have a 700euro hotel room (expensive holiday weekend rates) non-refundable problem. I have asked United to repeatedly do the right thing and they have fallen far short of any reasonable expectation. My wife is a frequent traveler of United - loved the airline, but this whole experience has made us rethink our future travel choices. #ftc #richardquest #cnntravel #united

We won't get into Harlingen until midnight. My daughter has school at 7:30 am tomorrow. Did I mention we left KC at 2:00 pm? Should a 3-4 hour flight really be 10 hours long? I think we should get free flights. Oh, and in KC a whole Denver flight got cancelled at the last minute with hardly any other flights or explanations and you had 8 check-in counters and 3 people working them. So I'm positive you're going to get a flood of complaints. I want my $100 back for checking in bags. And you really need to regroup and restructure the way you run your airline. It's a Tuesday for Pete's sake. Get with program U.A.

I don't recommend your airline to my worst enemy. So sad what people and employees go through from your greed and lack of professionalism. I hope I never have to fly with you again... People please be aware of this.

This is the WORST airlines I have ever flown and I fly every single week. Unfriendly flight attendants most of the time and outrageous fares when you try and use miles. On time has to be the worst of any airlines because it is close to 90% for me. I wish there was a way to get all potential passengers to boycott United for just one week. Maybe they would raise the bar, widen the seating and give the consumer what we pay for. If I ran my business the way United does, I wouldn't have a business. I do not believe they will change because everyone is flying these days and they will always have a butt in the seat. I cannot believe the FAA or CPA allows this carrier to stay in business. Cut down on the number of seats to make flights comfortable, treat your customers like they have value, and fire the employees (a bunch of them) that treat us like crap. That would be a start.

Seriously, I do not know one frequent flyer that enjoys flying United Airlines. I will ALWAYS fly Southwest or Delta, but I am stuck with United on certain routes. What can I do???

We were not finished packing but somehow we made it to the gate in time only to wait and hear that the flight was delayed, then delayed again and finally cancelled. So we went to customer service expecting to be booked on a later flight that night but were informed that that had been the last flight to Denver that day. So she booked us, get this, on the same flight the next morning, the one we were originally booked on. We had to drive back to Santa Fe that night.

So the next morning we were on time at the airport at the gate but were informed that the flight was delayed, therefore we would miss our international connection in Denver. So they booked us on a later flight to Chicago to catch an international flight there. By this time it was noon. It turned out that this flight was delayed also, so we were re-booked on a flight to Houston in the early evening. You guessed it, that flight was delayed also, causing us to miss our connection in Houston. We arrived in Houston too late and there was no late flight anymore to Germany. So we had to overnight in Houston. Ultimately we arrived a full day late in Germany. And it had taken us basically 24 hours just to leave Albuquerque!

On the way back we were appalled to see that we passengers were crammed into a plane usually reserved for domestic flights. I think it was a Boeing 757 with one isle and very uncomfortable seats. Moreover we were told not to stand in the isles or gather around the restrooms. No way to stretch your legs or stand up a little bit on a 9 hour flight. That is very bad for your circulation. Our flight out of Newark (on a very similar plane) was of course delayed, so that we had to overnight in Houston again, causing us to arrive a day late back home. The reason for the delay was a door that would not close properly and even the pilot was not optimistic about leaving on this plane and prepared us for possible deplaning. But they did get it fixed. Plus the hotel in Houston was a dump, it looked like it should be slated for demolition.

The scenes at the customer service desks say it all. This is not an isolated incident and passengers deal with this crap everyday. How can this way of running a business be good for the corporate bottom line? I hope they go out of business soon and relieve travelers from these unnecessary nightmares. Traveling is stressful enough without any input from an inefficient airline.

I have never dealt with people as outrageous, not to mention non customer care oriented as those at United Airlines. We were never given any compassion nor preference for any outgoing flights because they were all overbooked. Apparently this is the United Airlines way of thanking their customers, by treating them rude, inconsiderate and down right inhumane. I will never use this airline again. Stay AWAY! The more we spoke to other customers the clearer it was that none would be return business, with United Airlines, or shall I say lack there of. Weather cannot be controlled, but our treatment of people certainly can. I will be filing a formal complaint with The United States Department of Transportation.

There I was a half hour from the airport with maybe 3 hours of sleep and a full working day ahead of me. I just gave in and paid for the hotel room. Get early back to the airport and get myself added as standby to an earlier flight than United had set up for me when I arrived into Chicago. Finally get assigned to the earlier flight and later found out that it was delayed. I ended leaving to Milwaukee at the same time as the first one assigned. On the trip back to Chicago the plane back to Chicago was over a half hour in getting out of the gate. It arrived late and bad weather was in the area (would have possibly avoided the bad weather if they had gotten here on time. While waiting to board I find out that the flight from Chicago to Tulsa was being delayed to 10pm which means I wont get back to Tulsa until midnight and I have to get up at 5am to get to work. I'm already exhausted.

In effect United received payment for 1st class tickets from both us and the upgraded passengers and we were left without seats on the 2 earlier flights and seated in economy for the 3rd flight. When we complained to the check-in agent he said that because our flight was cancelled the economy customers on the earlier cancelled flights had been given the vacant 1st class seats as UPGRADES, and if we had any complaints they should be made to UNITED's FEEDBACK LINE online.

Going back home Sucked more!!! My whole trip with United was terrible on May 15th 2015. The fight attendants were more focus on none paying customers (captain when they are flying as a customer). They lose my luggage and made me miss a connecting flight and with my handicap, never had my wheelchair. For 3 different connecting flights, never had 1 wheelchair waiting on me! I might not ever fly United again! The seats are all so way toooooo close. Customer service sucks! I will also tell others of the bad service!!!

After I told him that I would not change seats, he got in my face a second time, held out his hand for me to shake, and began one of the most dishonest fake apologies I have ever heard. I told him to stay away from me. During the long flight back to the US, it was obvious that the crew was angry with me. One of them had stowed his personal belongings in the overhead compartment above me, and he opened it repeatedly, about a dozen times to retrieve his belongings. Just before the plane landed, he left the overhead compartment door open. I wondered whether what was inside would come crashing down on me as the plane landed.

The flight crews on United Airlines are astonishingly ignorant, often abusive, arrogant, and behave as if their airplanes are buses in some third world country. The ground crews are not much better, and most of them are pathological liars. Flight delays with United Airlines are the rule, not the exception. They routinely have safety problems, with resulting flight delays that often last hours. They obviously are not capable of maintaining their aircraft. Their flight crews apparently know little to nothing about safety, or simply do not care, they routinely lie to passengers, and they take care of their own needs before those of the passengers. United Airlines is a disgrace. They bought Continental Airlines and turned it into complete garbage. The president of United Airlines evidently only cares about making money, and he has abused thousands and thousands of passengers.

So I asked to the same lady already out of the plane why she lied to me and she told me she would call somebody that can answering to me, and guess what? She called security, a really tall and big guy showed up and told me to get in to the plane be cause they didn't have time to "deal" with me, he said "either you go back to your seat, or you wait for the next flight or we will call the police.." I was really upset... really??

Today, my connecting flight left without waiting for passengers (including myself) on a connecting flight. The flight from Dallas to Denver left late. Not surprisingly we arrived to Denver late. The time the plane landed till the next flight ceased boarding from Denver to SLC was only a 15 minutes. Not only was there a half hour window to catch the flight, but the connecting gate was quite literally over a mile away. Unbelievable. Even if the flight landed on time I don't know how they expected us to make the flight in time. Maybe Usain Bolt without any luggage could have made the connection.

When I made my complaint at the gate and asked why they couldn't hold the plane, knowing that we were going to be late, they said they couldn't hold it. That was the reason. When I went to get rebooked, I asked how they could help me out. They said that weather was the reason for the delay so there was nothing they could do. That is inaccurate. The weather was fine in Dallas when we left and the flight left late. What a poor cover up of an excuse. There is nothing they will do about it. Yet, I have to deal with the consequences of missing my flight and having to rebook and miss some important personal (once in a lifetime) events. I have learned my lesson. DON'T FLY UNITED.

The return flight was perhaps even more indicative of United's lack of concern for customer service. Our flight from NYC to O'Hare was canceled due to weather, which I can understand. United automatically rebooked us on a flight for the next day. We questioned that when we noticed that all of the United flights were not canceled but only delayed. We were told that there were no seats available on those flights. A quick look online showed us there were seats on several of them. So rather than dealing with the ticket counter we called the 800 number to change our flight. We were told the same thing and when I pointed out that the online reservation system reflected available seats on at least two flights I was disconnected. So back at the ticket counter I finally was able to convince the agent to book us on a later flight that was only delayed. No explanation as to why seats were now available but we're not an hour earlier.

Finally arrived at O'Hare to find that our flight to PIA was delayed. We were told it was another mechanical issue although later they told us it was weather. Anyway we entered another series of 45 minute to 1 hour delays the flight was finally canceled at 11:00 at night. However no announcement was made. We only discovered it when we noticed the Gate attendants were no longer at the counter and then a few minutes later the cancelled notice appeared on the board. We had literally talked to the agent less than 5 minutes earlier asking for any updates and was told that we should be able to leave within the hour.

So we ended up having to rent a car at a cost of $240 to make the drive home. Our luggage showed up the next day but we were told we would have to pick it up at the airport if we wanted it that day. The truly frustrating part to all this (and our earlier experience in a trip to Denver) is that over the entire time only two individuals actually apologized for the delays and only one of those seemed to be truly sincere and helpful. I guess United does not need to be concerned about service because their planes seem to be fully loaded most of the time, but my wife and I will never book another United flight.