United Airlines Reviews

When she returned, she said that I needed to select the Global package. I asked if it was the same price as the US subscription, and she said yes. I agreed that that would be ok, as long as it was the same price. She said she will note on my Mileage Plus account that the package would be exchanged, once the charge from my United Chase account is posted. After talking to Candance, I looked online to find out that the Global package for myself and one companion was a total of $899, an additional $200. I called back and spoke to another rep., and they informed me that they did not see a subscription package under my account, and I needed to call the Chase Credit Card.

Chase informed me the charge was pending, but United should be able to see it. I called United back and told them my concern about the additional cost, and if I could not use the package on my trip, I did not want it (this all happened the same evening-Aug 31). United told me to call Chase back. Chase said that the Merchant (United) would need to issue a refund. I called United back, and they said Chase should of emailed me some sort of invoice/ticket number, so I can enter the refund request on the United website. Of course, Chase did not know what United was referring to.

For the next couple of days, I consistently called United Airlines only to speak to unknowledgeable reps, with poor customer service manner (one was even a Manager (Tara or Tanya-so they said)). On the 2nd of Sept., the charge was posted to my account, and I am still trying to get United to help settle the matter so that I could book my tickets. On the second I spoke to Chase again, to inform them of the problems I was having with United. Chase entered my request in on the United website, using the transaction number as the number required when requesting a refund. Every day after that, some days a couple of times, I called United to try to find out the status of the Refund request, because I was still waiting to book my ticket.

As you know by now the prices are going up because I am traveling the first part of November. Several times that I called, the rep., would tell me that I needed to speak to someone in the refunds dept., and they would transfer me. Each time the phone would go silent, and then I would be disconnected. I would call back and ask for a direct number, but was told that they do not have a number, just a transfer function. I sent emails to Mileage Plus, each time getting an automated generated tracking number, with a note saying "thank you for contacting us," and "someone will be in contact with you." That never happened. I eventually called Chase back to request a dispute.

Well today, Sept., 24th I get a letter from Chase stating that the charge is valid because United provided the service requested. United still has my refund request with a status of: due to the circumstances your request has been forwarded to the Subscription department to review. There are two numbers on the back of my card. One for Chase the other for United Mileage Plus. When I called the Chase United Mileage Plus number again, last week, I finally spoke to someone, who said my refund was issued a couple of days ago, but it may take 2-3 months before it is posted to my account. When I spoke to Chase, they informed me that it was them that I spoke to and not United and a refund has not been issue. I am out of $699, but I will never fly United or use Chase again.

They cancelled our flight home also because they said it was priced on a round trip ticket. We flew the exact same flight home. Instead of $275 home, it costs $1300. It's all crazy. Terrible customer service. Also I had forgotten, United charges for the first piece of luggage, so our luggage cost $200 round trip. No refunds - I now have a credit minus $200 fee and had to pay United all over again for the flights. A trip that should have cost us $1100 round trip cost us over $3000.

It was our first time with United Airlines. Every flight was on time, connections made easy due to the helpfulness of ground staff. During the flights the attendants were helpful and friendly to all passengers as far as we could tell. The food was so-so but we don't expect gourmet on planes. Due to the duration of some flights we had upgraded to Economy Plus seats, a must for longer journeys, and we had gone online to select our seats as soon as we received booking confirmation - go for the exit seats within your booking class of seat for 2-3 times the leg room of others in the same class. I have seen complaints from somebody who turned up at check-in and expected to get four seats together for his family and complained when they weren't available. Do it online to avoid problems.

I sympathize with people who have had bad experiences, most of which are totally unacceptable, but felt that we saw a different side to report and show it is not all negative. We have no ties to, or preference for, United or any other airline, and hope our 'luck' continues regardless of who we fly with. To those who have suffered, may your future journeys be as trouble free as ours was.

I would have to rate United Airlines a big 0. I also asked if they had a band aid because I had cut my leg on a piece of metal and I couldn't get my leg to stop bleeding, I was told they could call an ambulance, but that they had no idea where the band aids were kept. I was treated like someone who had rode up on a short but with a helmet on. Also, I have COPD and I run out of breath real quick and each and every person I asked to give me a ride had an excuse. I have ALWAYS tipped $10.00 and even had one in my hand. I got so many different excuses as to why they didn't have time for me. One cart was even empty and his excuse was "I'm doing my boss a favor right now - just look for another cart." Keep in mind, these carts are for handicapped.

A guy with a United badge walks by so I ask him what we should do. He looks at our ticket, directs us to the gate right next to the other gate and tells us that there is an empty plane there with the crew aboard waiting to go the same destination. We climb aboard and a few minutes later we are off and away on a mostly empty aircraft. On the return flight one of the stewardesses told me I was rude for bumping into her in the aisle when I was trying to find my seat. I said excuse me when I was trying to get around her and she ignored me and when she called me rude I was so shocked I apologized, but she just stared at me all pissed off. Seriously, she doesn't need to be a stewardess if she can't handle being bumped into.

Made many calls to United (not helpful). Filed lost and found reports with Denver Airport and United (Denver Airport people were incredibly helpful). My brother flew through Denver two days after me and went to the gate where the announcement was made. The agent that made the announcement was not there, BUT, the agent that was there not only heard the announcement, but saw the bracelet. When my brother showed her a picture of my bracelet, she said, "Yes, that is the one." She told my brother that the bracelet was put in an envelope that goes into a box that is picked up several times a week. It is then sent to a warehouse in Houston, Texas.

Through a phone call, I found out that they were running behind by at least a month in matching lost items with their owners. A month later I was notified that my bracelet was NOT found. Hmm??? Interestingly enough, one person that I spoke to said that items with value often "go missing" after they have been turned in. So, that means the employees of United Airlines are dishonest. My bracelet WAS FOUND but apparently STOLEN by an EMPLOYEE. I hope that person is enjoying it. It is not necessarily the monetary value of the bracelet that I miss, but the sentimental value! I will try my very best to avoid United Airlines at all costs from now on!

It was not just awkward and distressing for me, but it was embarrassing for the flight attendants who were at an absolute loss to do anything to assist me. For the record; I was very polite and understanding of their awkwardness. I have since written to United Airlines (four times) and have even copied in the CEO Oscar Munoz, former CEO and suspected criminal Jeff Smisek, Executive Vice President and General Counsel Brett Hart and Director of Customer Care Laura Mandile. None of them have seen fit to respond.

United Airlines Customer Care response (via Customer Care Leader David **) has been non-accountable and tokenism - first offering me a $100 travel voucher and later 10,000 Mileage Plus points. I have requested that United Airlines review their policy as not only are they out of step with their Star Alliance counterparts, they also display an utter disregard for their Business patrons and the very serious matter of providing food that does not make people sick. As of two weeks ago, I have requested that David ** escalates my formal complaint and provides evidence of having done so. To date I have no response.

In first class WiFi is free, but you have to pay in coach. So here is my issue with that: I do not have a personal device, all I have is a laptop and a phone. I certainly do not want to watch a movie on my tiny phone screen and did not bring a charging cable for my laptop. So I had no entertainment on a 5-hour flight. This is just ridiculous! What about the travelers who do not have a PD? Congratulations, United - you found another way to rip off your customers - Shame On You!

When we went to the embarking area we noticed most of the passengers were looking a lot better for wear than we were. When I inquired how they were they informed us that they had been offered hotel accommodation for the night. I did complain at the desk but they only asked me for my address. I complained further when I got home and as a result of constant emails and phone calls we were given a Visa card to the value of £65. I did ring Hayes and Jarvis whom I purchased the holiday from and they offered nothing. Lovely people!!!!

They tried to give me another flight but it would have cost me 1,900. Something has to be done about these airline...it seem like they have a scam going on. They finally agreed to give me a refund in 7-10 days but I'm very disappointed because I took off 2 weeks from work to go on this trip. I didn't know that me trying to check in to my flight would be such a nightmare. Never buying for United again.

We were directed to customer service. While waiting in line we observed a supervisor yelling at a woman "I do take this personally". Turns out she was upset and hurt his feelings. He told her she was not getting on any United flight and get a reservation on another airline. When it was finally our turn the agent couldn't communicate what was available to us whether it was her system or what I do not know but after the third story about another flight I was trying to get clarification. Evidently because I raised my voice she said "I'm not talking to you, I will speak with your husband". She further explained "she has feelings". It was at this point she shared the story of the supervisor being upset by another passenger and telling her she is on her own that she would not be allowed on any United flight. She decided to threaten me with that action if I didn't stay quiet.

I object to any company allowing their employees to believe their feelings trump that of customers they have wronged. We still don't know what flight we will make tomorrow but she gave us a voucher for a discounted room and was prepared to send us on our way. I explained we were told United was obligated to pay for that room. She said it was weather related and that would not be the case. I told her that was not the case, the airline sold our seats, we did get there in time and while there may have been bad weather in Chicago we were there in time had they not shut the door early. No further discussion.

In the middle of all this a supervisor came over and I asked her for the name of a manager in customer service at the airline, she said "we don't have that. Go to United.com and file a complaint." I told her that was not sufficient. She gave me her name and then announced "that's the only name you're going to get" and then walked away. We called the number given and were told there were no more discounted rooms and we were on our own. Went back to a desk in the baggage area and they reiterated.

This goes without saying that I continuously repeated to the United Airlines agent that I had to travel urgently because I was going to a funeral... Funeral that I could not attend because United Airlines had me at the airport for 14 hours and would not listen to me. Besides, I had had a 4 hour surgery two weeks before the flight and this agent simply would not care, would not listen, would not give a damn. The only thing he did was yelling: "GO BACK TO THE LINE." He started sending people in other airplanes; people that for sure would not care staying in FL one extra day. I was crying!!!

In November of 2014 I purchased a ticket to fly to Hawaii because I had that credit. Unfortunately could not travel for health reasons. I developed severe panic attacks and I cannot be in closed areas as I could stop breathing, put my life in danger, or even die. This is also due to the fact that doctors found out a problem in my heart. Despite the fact that I sent two letters from my physician stating that I cannot fly, United continues to send me that $150.00 credit **knowing that I will never be able to use it**. They simply refuse to pay me the money knowing that I incurred in a 600 expenses because of their irresponsibility.

Impossible not to get upset and angry with their customer service people. They suck!!! First, I don't know where they are from (most of them have a terrible accent you simply cannot understand them). No matter how many times I call, the quality of the sound is awful; it seems like they have their offices under deep sea water. And the music? OMG... It sounds like one of those very old antique record player. Most of them keep on telling me that there is no way to transfer the call to the refunds department because they can't do that... LOL!!! After 5 phone calls and being on hold for 52 minutes the last time, finally they transferred me and I could talk to the Refunds Dept. Ah... and you have to kiss their *ass* for them to transfer you, because if you don't, chances are that they will tell you they are going to transfer you, but they actually put you on hold for 45 minutes before another agent comes and you have to repeat the same story over and over...

At this point, I just want ALL my money back. It is $675.00 that I have been requesting for months. I will never... EVER... fly United Airlines again! I had 1.5 lb extra in my baggage and they made me pay $35.00. I have proof of all of this, but what United doesn't know is that I work for a company that has over 2,635 employees and growing... A massive email will be sent to every single person in the company. I am submitting a complaint to the Federal Trades Commission; I am filing a complaint with the Better Business Bureau. I am filing a complaint at the small claims court.... United, you refuse to pay me my money back? Let's see who is losing more... Unless you don't care about losing customers! I will send them all to American Airlines, who doesn't charge for extra luggage and treat you like a QUEEN.

On our way home I was excited to see TVs on the back of each seat which faded quickly as soon as I realized I couldn't watch a single thing unless I swiped my credit card. Sorry any motivation I would have had to shell out $7.99 to watch any kind of entertainment was obliterated by having to pay $125 for 1 check bag for both my husband and I.

Don't worry the fun continued... As soon as the 1st person exited our plane that landed in Dulles, the air on the plane was turned off making for a very enjoyable hot wait for everyone else. Why would it end there??? Our connecting flight departure time was changed numerous times due to "awaiting aircraft." Ending in over an hour delay. No thank you United Airlines, I did not enjoy our experience together and will not be using you again.

While flying, every time she would pass our aisle, she would begin laughing and shaking her head. Whenever she needed to talk to us, she would have an attitude. When she was picking up our drinks, my mother asked if she had a problem and asked for her name. The stewardess ignored her and walked away. Towards the descent of the flight, my mother asked again what her name was and the stewardess grabbed my mother by the shoulders and yelled "I will never give you my name. If you want my name, you can report me," and walked off to first class where she wasn't seen until we were walking off the plane.

I said "at least allow me to check out my bags in Chicago." What they rudely say NO. However, when I spoke to their customer service supervisor Mr. **, He said "it's ok we will allow to check out at Chicago. Bring them." When I arrived at airport people there say "we do not have any documentation regarding that." I was like "What the HELL?" Same old pay 200$ each. They just want MONEY never care about customer. Finally, we decided to leave our bags with our friends and just board the flight. They say "you are 3 MINUTES LATE for check-in." WE WERE STANDING THERE REQUESTING THEM FOR 1 HR. They did not allow us to board flight. Very Rude - never want to help customers even though they can do it.

Thank you SOUTHWEST you saved me on this bad day. Just $142 with all my baggage FREE compared with United charged me and I lost $130 + (25+35 for baggage) and have to bear with their Unwilling rude behavior to help customer at check-in. I would recommend all my friends to travel with SOUTHWEST here after. I WOULD NEVER TRAVEL IN UNITED, EVEN THEY OFFER ME FOR FREE. HAIL SOUTHWEST. I have to 1/10 as the system is not allowing me to give ZERO.

First they should have explained to me at the beginning that American Airlines was destined to Newark and the arrival time. I for one don't know anyone in Newark and have never been there. My concerns were that I am a female and would be scared in an airport where I don't know anyone. I was told I could take a bus to LaGuardia from there - again I had not planned it that way. Anyway the attendant tells me to choose between the alternatives she had just offered which is either I take the transfer "American Airline" or wait till the next day.

At this point my luggage is already booked by American Airline so I have no choice but to go to Newark. I arrive in Newark at about 0100am and there is no bus to New York till 0400am. Taxis are very expensive therefore the only option I had was to wait for the bus to New York Port Authority and then transfer to a local bus that would take me to LaGuardia where I was originally supposed to have arrived at 11pm 8/13/2015.

I totally get it that things happen and situations change. I believe if you inform the customer of the changes and attempt to seek solutions to the problem there could be an understanding and sometimes a fair solution leaving both the customer and those providing the service happy. But in this situation I did not sense or get this feeling whatsoever. The lady was not empathetic and didn't even apologize. She was ready to serve the next person in line and told me to get back to her when I decide what I want. Decide? My luggage was already checked in and she told me that things were what were and there was nothing she could do - she mentioned that the delay was due to weather therefore she was not obligated to book me a hotel.. I didn't understand what she meant by that. In brief with that kind of customer service I don't think I ever want to travel United again.

I am a very loyal United customer. All my parents and my flight are booked through United. I also have a United Mileage Club credit card, and I used it to book this ticket. If that male customer service didn't tell me he could cancel the reservation for me and give me full refund, I wouldn't have booked another flight. Now I have a duplicate ticket (2000$ worth!) and one becomes completely useless. I am a student, and 2000+$ is really not a small number for me. It could support my living for more than 2 months. I really hope the customer care can solve this problem! I'm still awaiting their responses. If they do not take it seriously, I will never fly United again!!

On July 15, due to an emergency I had to travel to Madrid immediately. I tried to change my flight with the reservation code: ** from Newark to Madrid (and return), but they did not let me do it. When I called United Airlines to do the changes they refused to do it saying that my ticket was bought through a travel agency (Hari World travel). This travel agency referred me to other agencies: AiroDeal and to Otis travel. I never bought a ticket with any of these travel agencies. This was the first time I heard about these travel agencies. I bought it directly through United Airlines.

Since I couldn't do the change of my flight I had to buy another ticket (one way which cost me 2029.80$). Then, the week before July 31 (once I was in Spain) I contacted United Airlines asking to change my flight again in order to be able to come back to New York. They said that if the purchase would have been done through United Airlines, they could have changed the round trip in to get my return flight. Again, United Airlines refused to do the change saying that my purchase was done with a travel agency. They provided me with a couple of numbers: Hari World travel: phone#: 2129773300; AiroDeal: phone#: (+1) 8448556677; Otis travel: 1-844-855-6677.

The agencies mentioned the problem was not solved because of United Airlines and vice versa. I was struggling hours and days, waiting for response. They hang up on me. They told me to be patient and wait and I did but nothing was solved. They did not change or cancel my flight. I couldn't get my return trip to New York. And this situation went over few days. (I recorded some of the calls.) Again, I had to get another flight ticket in order to get back to New York and cost me 1800$.

In the first place, I approved the money transfer to United airlines but I did never approved a transfer to any other agency. Since the purchase is claim to be done to a travel agency it shouldn’t be considered approved and the 1219.14$ should be refunded immediately. I never received any refund, even if they mentioned that they were going to do it. Secondly, a travel agency that claims that is United Airlines is doing fraud. If United Airlines is aware of this situation and is allowing it is committing fraud as well.

In the last place, this cause many troubles, time and complications. I was travelling on an emergency and I received no help from United Airlines. I was mistreated and United Airlines should give a compensation for this. I need to get the refund of my ticket which was 1219.13 $ and a compensation for all the time trouble caused. I paid 5048.94$ for a trip that cost around 1000$. I have attached all these payments. I consider that I should get this money or at least the difference of what a regular ticket cost (1000$) and what I finally had to pay (5048.94$). Thank you very much for your consideration.

Finally a man came along and pushed my wife and I into the area where there was an elevator for staff. We arrived in the gate area where the officious agent was boarding passengers for the next segment of the flight. The man said he was "off the clock" and left us. The officious agent ignored us and finally I had to push the wheelchair and our baggage all the way through the airport and out to ground transportation. I hope you can identify the unpleasant person who ignored us and reprimand her, but the bigger problem is your people don't seem to care about handicapped people once it gets late.

I booked a flight and chose the ticket that was most convenient to them (since there was no inconvenience regarding Pet Safe drop off during their first flight and no warning of hours of operation I assumed that it would be open). To my displeasure after I booked their dog with United Pet Safe three days later they told them that the dog wouldn't be able to fly with them because the hours of operation at the drop off were not open till 8am and their flight was at 6:24 am. As a visitor in Florida State with vacation funds depleted my cousins had no one to leave their dog with so that he could be shipped to LAX after they left. This has caused us the most horrible experience with United Airlines.

Their refund policy states that after 24 hours there can be no refunds on flight cancellations. Simultaneously their Pet Safe states that they will call you regarding your pet's booking within 3 days. So there is no way to find out if I will need a cancellation or not prior to getting contacted. Likewise booking the dog first would be a blind game because you are not guaranteed a date and time as well as the fact that they can probably schedule him shipped during a time when the tickets are pricier.

My cousins and I called customer service at United Airlines three times to see what could be done and if we could get a waiver for what would be $200 per ticket ($400 total). I called them first and the representative said that she did see the inconvenience caused by the company and that she would speak to her supervisor so that we can get a fee waiver. She then proceeded to tell me that there can be two things done. Either I pay the $400 flight change fee OR have a fee waiver and still pay over $400+ for the difference in ticket costs which she said would be more inconvenient. I asked her if there was another less expensive ticket and she said no. I said "ok thank you" and that I would discuss it with my cousins.

When I hung up the phone I saw on the united.com website that there were cheaper tickets that the representative didn't mention to me which would be a $8 difference and a more convenient time. I spoke to my cousins about this and had them call this time and try to talk about the 8 dollars difference instead of $400+. When my cousins called the representative said she would have them speak to the United Airlines supervisor in Houston. The supervisor rejected the request and insisted that it was our fault for not investigating the hours of the dog drop off location and that it was $400 for the change and inquired as to why my cousins didn't take the 8 dollar difference before. I gave one final call this morning and the representative couldn't even find the flight for what would be the 8 dollar difference. It took him over 15 minutes to find the flight. When he did find it he said he would again speak to the supervisor regarding the fee waiver.

I told him I had called before and I was approved for the fee waiver but needed to pay the difference but he insisted there was no comment left by the previous representative regarding the phone call I had made. After holding another 5 minutes he immediately said the supervisor had rejected the fee waiver request and that it would be $400 ($200 per ticket). My cousin paid $269 per ticket (around $540 total) and paying an extra $200 per ticket is more than half the cost of the ticket. I am very displeased and disheartened at the customer service given to me by United. I will no longer be flying with them EVER. I'm thinking as to why the supervisor would first approve a fee waiver when she knew the difference would be greater than $400+ and once my cousins and I try to show her a more convenient ticket for us she refuses. Very unprofessional staff and supervisor. HORRIBLE AIRLINE COMPANY!! YOU GUYS NEED TO GET IT TOGETHER!!

On Friday August 14th I purchased 2 round trip flights from UA online. One round trip ticket went through just fine and is the process I follow every week. The second went through and when I checked my bank there were five charges for the ticket. Yes one single ticket not 5 with five charges from United for that one ticket. I called the reservation line at United and was told by the representative I must be mistaken because they only had one ticket for me. She went on to say I must not be looking at my account correctly. When I explained that was not the issue she said I should give it a week or two to sort itself out. A week or two really so I should let you have 2,000 of my dollars while you figure out you made a mistake because obviously she could not bring herself to admit UA may have made a mistake.

I asked to speak to a supervisor to gain some sanity on the call and find a resolution so the money could be returned to my account. Mr. ** got on the phone and proceeded to lecture me on how things happen sometimes. I told him I understood that and I just wanted to get it fixed. He then went on to say that the issue was my fault. Really how is it my fault if there is only one ticket and 5 charges? Anyway we continued to speak as I was boiling at this point. He also told me there was only one ticket so I must be mistaken. At that point I got our bank on the phone who told Mr. ** that yes indeed UA had sent 5 charges through. Mr. ** could not speak intelligently at all with our bank and continued to blame me for the problem. He then began to lecture our bank. Really you are going to do that.

Finally our bank informed the UA rep she was reversing the charges because it was obvious they were erroneous and he could not justify the charges, provide details for the charges or even take responsibility that there may have been a system error. Once we got the UA rep off the phone our bank commented how rude and unprofessional he was and apologized for his actions. Got to love it when a customer service rep at one organization takes the hit for another they are not even connected to just to ensure your experience with their organization is a quality experience.

Immediately after the experience I began finding the process to report the incident. I discovered there was an online form and phone number. Well don't bother. The online form sends you a reply that says they have received your comments but you are not provided any updates on the review of the information and if there is an outcome one would get something within 7 days. Well don't expect a timely turn around is all I can say. Maybe the thought here is if you wait long enough the problem will go away. The second option is a phone number. Guess what it is for an answering machine and go ahead leave your number, you will not get a call back.

So obviously the weekly travel 2 passengers are doing does not rank on the want to keep the business scale. I can only imagine how the vacation traveler ranks. So United Airlines it is time to look deep within and decide how you want to be when you grow up. Sure you have merged and gotten huge but your customer service skills have dropped into the toilet and your ability to keep passengers coming back is in a decline. Yes the word is out and people we know with your company have confirmed this fact.

So as we got back into traveling we have been loyal but are thinking very strongly about leaving the UA customer ranks with so many others to fly with an airline that cares about the customer. I wish you luck as you figure out your path to become an adolescent and fix all the ills the merger has brought. Maybe one day you will again be the Friendliest Skies but you have a long way to go to regain that title in my mind.

After waiting about an hour or so, they had an earlier flight going out...again the same agent, now at the gate, waves me over and gives me another ticket with a confirmed seat on the earlier flight. Puzzled, I took it and was happy. After I took my seat, they managed to squeeze another 15 standby passengers on that flight and cancelled the last flight. They are so greedy, holding seats, hoping someone will pay for the extra leg room then just giving them away instead of doing the right thing. Yes I got to my destination but needless to say, my bag did not and unfortunately, I had my car keys packed inside. So my car is at the airport being charged another day, and I had to take a 60 taxi ride and will have to do the same to retrieve it. What a mess. Let's hope they get my bag on the next flight...not good United, not good.

I was FORCED to move if I wanted to get home. So now I have really bad tinnitus and will for several days. I spent over 2 hours with my fingers in my ears to try and keep the noise out. It was by far the worst experience I have ever had on any airline. United does not care about their customers at all. They only care about their employees. I should not have to be jumping through hoops in order to get my $69.00 back either. You should have refunded the money on the spot if you forced your paying customer to take a seat they did not deserve. My brother was as pilot for American Airlines and they do not have a policy that bumps paying customers in favor of the EMPLOYEES. My other brother works for Alaska Airlines and they do not have that policy either. United is the worst airline for customer service I have ever experienced.

On our last leg, an overnight flight from Newark (NY) to London, we discovered we hadn't even got our Econ Plus seats (which we paid for) but were crammed at the back. This was because they had changed the transatlantic plane to a much smaller one and Business Class people had been moved to our Econ Plus seats. They had no interest in the customers - and had separated families and couples too. We were very tired and so stood our ground - we paid $1,100 for the 'privilege' of flying Econ Plus so we would like them. The cabin crew who were dealing with so many complaints on board - they didn't know which way to turn - offered to move us to the next flight where we could have the better seats and we reluctantly agreed.

Having carted all our bags and tired children off the plane (it was 2330), we get to the gate and are told by rude staff that we will now have to pay an upgrade fee as this next flight is more expensive. They want a further $800 for the pleasure of us sitting in a half empty plane in the type of seats we had paid for and that they had offered us. To make matters worse, they were earlier offering people credit vouchers to get ON this later plane. Things got very tense and we refused to pay. On top of that, predictably when we got to London, our bags were missing. We were told at Heathrow that a huge mountain of bags sitting in a corner was waiting to be reunited with owners who had travelled UA, and this happened all the time. I despair. The worse airline I have ever flown on and that includes Ryan Air!!

We get to NJ at 12 a.m. The connecting flight to ME has already left. We wait in customer service line for an hour, only to be told that the next flight wasn't until 12 the next day, and said that they would provide no meal vouchers, no pillow and blanket, or any other option because they had reached their limit. Just plain cold, with no compassion. We were only going to be in Maine for 24 hours to look for a place to live for our relocation so we decided to salvage the trip by renting a car and making the 5.5 hour drive there. Guess what? They cancelled our return flights!!! Because their records showed us never arriving in Portland by plane, they cancelled and sold our seats home. We had to fly standby.

Waited in the Customer Service line for just under an hour. An attendant from behind the United Customer Service counter comes out and goes to the customers at the end of the line to inform them they could go downstairs to another service desk that had now opened and there would be no waiting. The attendant then came to those of us who were within 10 spots from being served and told us "there is no waiting downstairs at that desk now." I said "oh, sure so we'll go get behind the folks that were behind us."

Get to the lower level customer service desk, a nice lady name Nelly says you're scheduled for the 5:30 am flight to Denver tomorrow. I'm just like really... sigh... "Would you like to get to Denver tonight?" she says. "Well yeah that was the plan" I say. "Well let's send you to Houston" she said. "Then Houston can get you to Denver before midnight." Okie dokie. Loudspeaker on the flight into Houston: "Sorry we are late into Houston" they said. "Be sure to check with the 1st attendant out the door for the connecting flight information" they said. "1st attendant?" I ask. "The Denver flight?" "Ask the next attendant with the list, she'll help you."

2nd attendant clearly enjoying a conversation in Spanish with some nice Spanish speaking folks. "The Denver flight?" I ask. Happy Spanish speaking voice switches to a who the hell are you voice "It's Gone". I repeat "The Denver flight?" Back to her crabby voice, "It's Gone, see customer service!" As I turn away she begins a delightful singsong voice and laughter with some other Spanish speaking customers. As I readjust my carry-on items I head in the direction of both the gate I would have been going to...sigh and that of the customer service desk.

Halfway down the concourse I hear on the overhead speakers "This is the Final boarding call for the connecting flight to Denver." Between my attempts to be heard down at the end of the Houston concourse C the two men working that boarding gate are actually looking down the concourse in case there is someone they can help. They responded to the hysterical arm waving woman in a hat... They did their best to assure me I was ok and would indeed be on that flight back to Denver

So the flying day that was to have ended in a Denver arrival at 1:55 pm MDT finally completed at 11:30 pm MDT. Better late than never. Friendly skies, customer service... of all the United Airlines folks I dealt with on Monday August 17, 2015 (approximately 30) there was a very nice attendant on the Houston flight to Denver. The men at the boarding gate C41 in Houston were nice and actually cared about the customers. The customer service attendant in Houston Nelly was nice and actually cared.... do the math. Looking forward to Flying United again... Not likely.

And who cares to explain how you screwed up the plane, that prerecorded voice has no charms. No wonder I'm cranky, salty and angry and seeing merit in the right to bear arms. United you're lame, hang your head in earned shame, your attitude is truly outrageous. You're disgraceful and gross, overfed and morose, and how I wish my disdain was contagious. And I will make a note, while I buy a speed boat, that Delta are equally as bad. Why bother to travel? It will all just unravel and leave travelers terribly sad.

The overnight delay caused me to miss a day of work which cost me valuable paid time off. As a psychotherapist for women in an intensive trauma treatment program, unexpectedly missing a day not only affects me, but the care of a very vulnerable and high risk caseload. My clients expected me back and, while one extra day can seem negligible to an average person, with this sensitive population and its high incidence of suicidal behaviors, it can literally be a matter of life and death.

I did my best to stay calm and take this in stride, then arranged caseload coverage, and tried to remember that these things happen sometimes. I did as I was told the morning of 22 JUL. I arrived on time, promptly checked in with staff, was issued a boarding pass, and was at the gate over 45 minutes prior to take off. Upon arriving at the gate, I followed instructions to check in with the desk regarding whether or not my baggage would be on the flight. I got in the queue and eventually spoke to Patsy ** who informed me that my luggage was not showing in the system. Ms. ** recommended that I board the plane and check in regarding my baggage with United staff at EWR.

I then scanned my boarding pass, boarded the plane, and took my assigned seat (23H). Another passenger claimed to have the same seat and then walked away. A few minutes later and without explanation, a uniformed man said I had to take all my things and exit the plane. It was a frightening and embarrassing experience. I asked if I had done something wrong and was given no explanation. I was only told that the man could not discuss it with me and that I would need to speak to his manager.

I was then brought back to Patsy ** who told me that "operations" had said I would not be taking the flight and that's why my seat had been given to someone else. I don't understand how this could happen. The very same woman who I spoke to about baggage at the same gate just moments before was telling me that United did not think I would be taking the flight. I was handed a food voucher for 10 GBP so [I could] go get some breakfast, which is insulting after such treatment. I have no idea what happened; all I know is that my seat was literally sold out from under me. If I was doing exactly as I was told every step of the way, why was I forced to forfeit my seat for someone on standby?

I can only conjecture that United profited considerably from my removal from the aircraft. On top of everything else, the 10:05 flight I was placed on experienced multiple delays. First, the incoming plane was delayed and then there was a mechanical issue and uncertainty regarding whether or not the necessary parts were available. The 10:05 flight did not leave until after 13:30. Per United's Notice of your Rights for Flights Departing the European Union in the Event of a Flight Delay or Cancellation or Denied Boarding, I am entitled to the benefits of Subsections A and C of EC261/2004 for being denied boarding.

Subsection A states that since I was involuntarily denied boarding, I am entitled to receive 600 Euro. Furthermore, under Subsection C, I was entitled to meals and refreshments in a reasonable relation to the waiting time. 10 GBP was insufficient to cover both breakfast and lunch at an airport. In addition to the 10 GBP voucher, $13.83 was spent on food during the delay.

Under Subsection C, I was also entitled to two telephone calls, telex or fax messages, or e-mail messages. Had staff alerted me to this (which they did not), it would have been very helpful, as I was unable to access the Heathrow Internet after my complimentary 3 hours ran out and was thus unable to update my significant other/ride home from the airport on my actual departure time (which kept changing).

Additionally, per United's Notice of your Rights for Flights Departing the European Union in the Event of a Flight Delay or Cancellation or Denied Boarding, I am entitled to the benefits of Subsections A and C of EC261/2004 for my rescheduled flight being delayed by three hours or more (UA28 was scheduled to depart at 10:05, but did not depart until after 13:30). Subsection A states that since my flight was delayed for over 3 hours, I am entitled to receive 600 Euro. See above regarding Subsection C-a.

I expect to be reimbursed the 1200 Euro to which I am entitled under EC261/2004, plus $13.83 for food costs. Additionally, and seeing as how United sold me a seat and then sold that same seat to someone else while I was sitting in it, I think it is only fair that I am reimbursed for (1) 30,000 miles and $68.40, which I spent on this flight originally (2) being forced to lose time from work at the rate of $23.84 x 8 hour/day=190.72 (3) being frightened and publicly embarrassed without cause. I had previously and recently enthusiastically recommended the Chase United Explorer card and the services of United overall. I must say that I am truly impressed with the poor treatment I have received and will no longer be able to make such endorsements.

This flight to Montreal was delayed about 10 minutes, and didn't disembark for several minutes after arriving because of some equipment issue. As a result we missed our connection (Montreal to L.A.), and were stranded in US customs. Why? Despite being assured by the United agent I spoke to to fix our split up flight issue that customs was cleared in L.A., we were routed to US customs "pre-clearance" in Montreal and watched through a glass wall as our flight to L.A. loaded the last passengers and left without us. To top it off, our customs officer couldn't locate our bags (which we were supposed to visually identify as ours).

We were told to take a seat, and that an airline representative would come and help rectify this mess and get us a new flight home. After about 1/2 hour, a very curt, very rude rep from Air Canada showed up, said "follow me", and walked us to a customer service counter. I failed to mention earlier that my wife was walking (limping) on a sprained ankle, and no one, NO ONE, ever once offered her a ride or a wheelchair.

A second agent spent about 45 minutes trying to sort out how to get us home on new flights, and ended up sending us down the terminal to an American Airlines gate to board a flight to JFK and to secure new boarding passes. This agent told us, "Sorry, there are no seats on this flight. You'll need to leave and go back to the customer service agent." I refused, assuring her that 3 of the seats on her plane were now reserved for us, and even showed her the confirmation the agent had already printed for us. She then threatened to call security because I was refusing to allow my injured wife and 9-year old daughter to be subjected to any more of this ludicrous buck-passing.

I finally succumbed, ran down the hall, grabbed the agent who had booked us on the flight, and brought her back to the American agent. After a long conversation, we were told we were on 'standby', and waited for the plane to load. Luckily, we got the last 3 seats, and made it to JFK. After a several hour layover, we boarded another United flight to L.A. From L.A., our flight home was further delayed, and we finally arrived home at 2:30 am the following day. Our original itinerary had us arriving home at 1:30 pm the same day we departed, and pets were due to picked up, etc. With the time change, we ultimately kept our 9 years old daughter up for 24 straight hours. Shame on you United. We are 3 more travelers you'll never get the chance to abuse and mistreat again.

I called them today 8/17/15 to check my balance as I had not flown for a while having moved house from WA to VA and changed job. I was told my mileage was zero. I was told my 59,000 miles had just expired a few days before. I insisted that I had been assured by United staff that my mileage would not expire. Nothing I said would in any way cause them to reconsider reinstatement of my earned miles. So over the past 3 years they have taken 109,000+ miles from me despite their reassurances of no expiry. They said they would reinstate the 59,000 if I paid them $400. How disgusting, dishonorable and deceitful can you be.

This year, my wife and I will be flying to Europe, Israel, London x2, to WA state a number of times. However, we will not be flying United. They, in my opinion, have disgraced themselves again and again. Did I mention that the latest call to them was received by them in Manila in the Philippines. I barely understood the person I spoke to because of their accent. In addition the line was so poor that it crackled all the time. SO shame on you United Airlines. I will never board one of your aircraft again. You have thrown away a 20+ year frequent flier, the truth is you simply do not care anything for loyalty.

Ms. ** downgraded my upgraded seat (+328 extra) to coach claiming there weren't any first class seats available. She also charged me $260 for checked baggage fee. I informed her I'd paid for first class which allow 2 free checked bags, not including a weapons case. She informed me that I would have to make a request via website. After boarding my first and second flight last I clearly noticed that there were plenty of seats in first class and asked the flight attendant to confirm. Due to the horrible customer service and unprofessionalism, I'm personally incurred a personal loss of $588.00.

After making a formal complaint on the United Website, they promptly denied my request for a cabin refund and the baggage refund. The total trip costed me $888.00 which is excessive for a one way flight from LAX to PHL flying coach. I also had to wait for 4 hours in the airport to board the next flight; which was a downgrade from which I had paid. This is unacceptable. Airlines have use their power of the TSA regulation to strong arm people into unnecessary fees. Where is the accountability for United Airlines to provide prompt customer service?

I would like to ask for compensation for the taxi tolls that I was not told I was going to have to pay or the tip I had to leave him. This total cost me $55.00 ($38 in tolls and the rest in tip) as well as one-half of my flight trip for the 18 hours of travel one way to Norfolk VA due to air traffic control problems which caused all the mayhem I endured before finally arriving at 11:00pm and my son missing the check-in for the Junior Olympics. At just past midnight the day of my return, you cancelled my flight due to lack of crew. I was fortunate that I was able to get another flight out with another airline for later that afternoon. The travel for this very important event was very stressful and did negatively impact the outcome of the event as my son was EXHAUSTED by the time we reached the hotel and got our rooms.

We were up at 5am and didn't get to bed until almost 2am and had to be at the event the next morning to compete at 7:30am. It was not the first time Junior Olympic experience we had hoped for and it was due to United dropping the ball. I would appreciate a refund of some sort to help make up for the highly stressful travel experience we had with you.

Then I missed my connecting flight, and I got on a new flight (after talking to a very rude lady at customer service), and that flight was delayed because they didn't have any flight attendants for that plane, so they had to wait over an hour until they could get a new flight crew to come. I had an absolutely miserable experience with United for all 4 of my flights with them, and I will never fly with United again, and I will tell all of my friends never to fly with them either.

When that was over my wheelchair was nowhere in sight nor was the young man. Then I saw my wheelchair and get in it and the AirServ young man starts throwing my things at me that went through the scanner. At this point I was in tears. I have major back surgery in 2 weeks and he did not care at all. I was then given to another man who was driving a shuttle and I did break down again in tears. The man who was driving the shuttle asked me what was wrong and I told him. I asked for the young man's name and he did not want to tell me. Finally he said Randy.

What I realize is that you contract through AirServ - but do you really make sure the employees care and are nice to people needing a wheelchair? I am very upset. I did call and file a formal complaint, here is my case ID number **. I held United Airlines in a very high regard, but after this horrible experience I do not. I have since wrote to them every single day on their website under "Airport experience". No word from them at all yet. They truly do not care.

Let me first state that I am 55 and 120 pounds, 35 years old and I can barely fit in your lavatories; when I joke with the flight attendants on each leg, they express to me that many people cannot fit in your new bathrooms; this is a safety concern. The lack of leg room and seat width is an outright and beckoning reminder that United cares more for the bottom line than it does for its passengers. I am in fear that your new configurations will set the precedent for other airlines; that is why I feel I must express my opinion to you and to the Department of Transportation.

United is the nations leading airline; and I find it an appalling embarrassment our country is represented so poorly; from extremely low customer service, cow-packed fuselages and disheveled flight attendants. As a flight attendant and seasoned world traveler, I have experienced far superior aircraft and service on Thai Airways, Kenyan Airways, Turkish Airlines; in fact, instead of using miles for my September trip in Rome, I booked with Tap Portugal. The thought of subjecting myself, and comfort for a trip over 2 hours and across the pond was not going to happen, even if I had to pay more money.

Here is my question to you that I would like an answer: Are the new aircraft configurations expected to continue as new aircraft are either added or refurbished to your fleet? Lastly, here is my final opinion: Since when has United forgone pride as the nations leading carrier to make a cushier bottom line? I am ashamed, as an American, aren't you?

I started to shake I did not know what to do. I started to pull out my medicine and tried to put in my little purse. I have many boxes some of these are injections, (saxenda - very expensive and fragile) who should be store at temperature not to exceed 86 f, followed by boxes for the needles, and my two daily prescriptions. The situation was tragic, unfortunately my purse was not big enough to contain all these boxes. The flight attendants come back and again aloud she said that there was no reason for me to throws things. What? Throws things? First of all I was not throwing nothing. Quickly I tried to make some place in my purse for my medicine, with fear that I be thrown out, for delay the flight.

She told me (not even asked) to give her my carry on! (She find place in business class that should have been my place seating since I was paid for an upgrade.) My sister tried to comfort me, not speaking English she did not understand what was going on. She only saw my discomfort, which almost burst into tears. When we arrived to destination I asked her name, she look me with an attitude, and she asks for what reason I want to know her name, before I could answer she said Rosy. (I do not believe is her real name.) I never been treated so grossly. I hope to forget soon, but certainly I'll think next year before using again United.

At the airport in New York other passengers express their disagreement on the behavior of this flight attendant but not limited to one of them, because in the end no one intervened to help. Your salary is paid by the customers, you cannot treat them like garbage, especially if I have done anything wrong. My hand carry-on was in the right sizes and only one, not like some I've seen boarding with super size backpacks and a carry-on too. In a flight there must be space for the carry-on for each passenger, before boarding you should check the passenger carry-on size allowed only one per passenger and the right size and not just pick on the last passengers, with the excuse that there is no more space. It's not fair. I paid for my ticket. This is not professional, not at all.

I travel to Italy every year for my monthly vacation and most of the time I pay the ticket to someone else, like this year: Reservation # ** for Maria **. She comes to visit her daughter (my dearest friend) in USA. Depart with me on September 3 coming back on October 4. Reservation # ** for Maria ** . My sister and my niece, who left for the USA on August 27, to return to Italy with me on August 6th. All paid by me, you can check.

I went out, and looked for the service desk, but there was none. I talked to several people at the airport. They told me United didn't have a service desk in Calgary! I told to try to ask Air Canada, as they were partners with United on my flight to Calgary, about hotel options. The Air Canada hostess called United and told me somebody would come and help me. After an hour, I realized nobody would come, and took a cab (for $200) to my final destination. My original flight would have departed from Chicago at 1 pm. We left Chicago at 9 pm. I didn't get any meal vouchers or refunds for this. Because the second flight I was booked on got continuously delayed by about 15 minutes, I couldn't actually get a proper dinner, because I had to wait at the gate.

The thing I am most pissed about is that everybody told me I would be helped at the service desk in Canada, but it didn't even exist! If I would have known this in advance, I would have asked for a flight back to Boston, would have slept in my own bed (instead of arriving at my final destination at 3 am, 5 am EST), and would have taken my flight to Calgary the next day. I am also very annoyed by the "rights" we have as customers in the US. There is no way I am getting my money back. It is weird that United, and probably also other airlines, can treat us as luggage.

I've been in contact with so many agents and told me best thing I could do is go down to the airport (Sky Harbor), which is 45 mins away. As I got there a lady was helping me and been on the phone talking about my situation. I asked "Doesn't all your phone calls have recording cause when I call it always says "this is recorded for quality and control" and with that, that would be my only evidence that I have booked a roundtrip." She replied "that is only for security purposes." Anyways there was nothing she or anyone can do and what we had to do was purchase her own ticket again. My sister-in-law left July 27, 2015. I'm trying to find ways to see if we're able to get our money back or sue but I have no idea.

I booked a flight from D.C. to Ithaca through Newark. When I arrived at Newark August 9, the flight was delayed over an hour, to 9:49 p.m. because of "crew availability," Then it was delayed again, until 10:30, because the plane was at the wrong terminal and had to be towed to the terminal where it was scheduled to leave. I arrived at Ithaca close to midnight. The incompetence on United in scheduling flights and getting them out on time ought to be the subject of fines for failing to provide scheduled service. The small planes they use for short flights are subcontracted, and they are small, cramped, and not terribly comfortable. It would be nice if they thought a little bit more about customer comfort, but the real issue for me is that there should be consequences for United because they so often fail to provide the scheduled flights on time, and the cause is not weather related.

Today, I went to book a flight to see my husband. I tried using the voucher to book this flight. On their website, I was not able to use both vouchers, so I called their reservation phone number and reserved my flight with another one of their representatives. She told me that everything was great, and I would be paying $100 less by using both vouchers. I thanked her and we ended the call. I checked my email confirmation for the flight, and my card was charged $50 more than what their agent quoted me.

I called them back and was given the runaround. I was told that even though I was quoted something different than I was charged, there was nothing they could do. So, because I was not informed that I could not use both vouchers at the same time, I am stuck paying $50 more than the quoted price. I will NEVER use United again. I don't understand how this company can repeatedly LIE to their customers over and over again. From here on out, I will pay more to fly with another airline (I work very hard for my money and I am a very frugal person, so that is saying a lot). I will never give them another dollar.

I doubt I will be flying anytime soon in spite of what we had plans - I guarantee I won't be darkening O'Hare ever again, NEVER. Plus United is totally out of the question. I normally fly Southwest and quite frankly I will drive from now on. TSA was an ugly experience. We lost some of our duty free packaged goods we bought as gifts - I guess they were shopping from us. Nope, I'm done. This was the worst of the worst and I won't go through it again. Good luck TSA and United and O'hare!

The whole affair was very unprofessional. Both attendants should be reprimanded and reminded that the passengers are why they have a job. At the very least we should have been offered earplugs. I requested and received a headset but it didn't block out the voices. The segment of the trip from Houston to Seattle was pleasant and the attendants were professional. Our trip from Seattle to Quito was as pleasant as is possible when one is jammed into an uncomfortable seat with no leg or arm room for 11 hours.

On the way back (at the gate) my husband was asked to check our bags for size compliance and then told he and I both would need to check our bags, meanwhile several other individuals with large duffel bags and carry-ons that were much larger than ours were allowed to stow their bags in overhead compartments, I need to mention most of those individuals were in first class with multiple carry-on bags (male and female). Both flights were overbooked and no consistency with luggage requirements. There was an issue with an irate customer that had been bumped three times from her flight and essentially was removed from the flight altogether.

I was seated next to an individual that was CLEARLY inebriated and the flight attendant SHOULD NOT have continued to served him more alcohol but did so anyways. The passenger was essentially making inappropriate sexual comments to me but because the flight was full there was nowhere else to be moved but as I stated before the flight attendant continued to serve him alcohol even though he could not stand up on his own without stumbling all over everyone and was essentially slurring his words. This is the second trip where we have had horrible customer service and issues on the return flight home. My husband and I have pretty much decided that all airlines must be the same and will opt not to fly anymore unless we are unable to get to our destination by car, boat, or train.

Upon arrival they said that he was not eligible for service. The Supervisor ** said he could sleep on a bench. That he had forty minute to get to his destination. If the plane lands at 6:38 and boards at 7:05, how is that forty minutes. What the dummies, they don't realizes or take into account that you don't even know where you are going, and he lost 14 minutes in the late arrival. I paid for the tickets, United Airlines took my credit card for payment but said they did not have to speak to me.

I called them prior to my son going to the airport and verified that he would make that next flight. They were late and put him on a flight the next day and told him to sleep on a bench. These people are liars, uncaring, unethical and should be investigated. I spoke to many agents, Jenny, Jam ** - all useless, but they were nice when I made the reservation. Please do not use United AIRLINES, this will be my platform. How dare you take my money and tell my child to sleep on the BENCH!!!

We sat in that plane for FIVE hours with NO air conditioning!!! Plus a three-hour flight. We were given a cookie, no milk (haha). My knees was so stiff it was hard to walk through the airport and hurt for a few days. I felt bad for the elderly who had to take off their shirts and the flight attendants with soaking wet heads. I was offered a $50 coupon but will not use it because I don't trust this airline. So much for compensation.

After over an hour of arguing with their operators and managers my 5 seats were reassigned to economy plus but were no longer together. They had a 3 year old sitting next to a stranger instead of between his parents and the other two seats were not together but were 2 middle seats in different rows. I see this practice of United reselling seats as illegal as anyone selling the same item to different people. I believe that doing so is a criminal offense. If I were a lawyer I would most definitely pursue this matter as such.

Maybe someone will get their game together today. No fishing equipment, gear, clothes, toiletries, etc. Has anyone ever had this happen to them so many years in row? What are the odds? Connection for final leg was in Denver and when I landed at final destination received text that luggage would be on later flight. Checked with gate agent at airport on next flight and was told my luggage was in Huntsville, AL???? Someone must be using Captain Jack Sparrows’ compass! Would be interested to know if anyone else has my luck. Right, just hoping they find my luggage so I can try to enjoy this vacation.

Arrived to terminal with cots after midnight. Several hundred people there and only place for food and drink was a McDonald's with one cashier open. My son waited in line over an hour since we had not eaten since morning when we left Bozeman. Laid down after 1 AM. People with dogs had no food for their pets and babies ran out of food. No provisions given by United or O'Hare Airport.

At 4 AM, we were awakened by a Chicago police officer yelling at us to "wake up now and get out of here". Apparently, they needed to open the terminal. We wandered around until United Customer Service opened at 6 AM with 2 reps, even though United knew the day before that they had hundreds of stranded travelers. Waited in line again for 2 hours and finally spoke with a pleasant United rep. We were able to fly "stand by" that day and arrived home safely. By far the worst customer service I have experienced in many years. I would honestly stay home before I ever flew United Airlines!

They check bags when there is no more room in overhead compartments when people are on the plane!!! Too late was not fair. We will now miss a tour that we paid for today at our destination which wasn't cheap! It is our anniversary weekend & I didn't plan on spending 5 hours of it in the airport. VERY unhappy so far with this airline... Will not book with them again. No one even tried to help us & we made it through security in plenty of time. I will be writing a letter and sharing with friends. DON'T book through United!!

This has by far been the absolute worst United flight experience of our lives. The flight attendant took our names as she said it was required in order for her to file the delayed flight report. She as well as another male agent proceeded to guarantee that we would receive a refund and additional compensation, and recommended we see customer service upon landing. Upon landing in IAH we proceeded to United customer Service but no one was willing to assist us and said we have to call the 1800 number.

I must say the gate agent out of Toronto as well as the United Customer Service in Terminal B of IAH was extremely rude. I have exclusively traveled United for the past several years after moving to Houston, but this experience takes the cake. I contacted the 1800 customer service line which connected me to the premier representative who advised me that I needed to file a request online. So I did. I finally heard back from "customer care" (the title of that is a joke) and they said "we've done our research and show you were in seats 1C&1D. Regrettably we cannot issue a refund." They obviously did not do any research and wanted to respond and pacify. I responded and said if that was the best they could do I refuse to fly the "unfriendly skies" with them again. Absolutely horrible.

There were no more flights to Newark until the next morning. All I asked for was a travel voucher to get to my sister's house for the night and back to the airport the next day. He completely refused stating since my flight was cancelled due to weather he does not have to. I asked "but what about the flight I was confirmed on but was not allow to board?" Crickets!!! No response. He can't explain that and kept insisting he doesn't have to provide any assistance. He was the most unfriendly manager I have ever encountered and clearly he could give a hoot about my inconvenience, which was more than just a missed flight. This impacted my entire next day with missed client meetings.

As I was expressing my anger and upsetness over this issue he actually threatened to have me thrown out of the airport, and jumped back saying "I feel threatened." Myself and another gentleman on the same flight started laughing at his ridiculous behavior. I was not threatening him in any way, only expressing my difficult situation. This experience has lead me to make this trip home my final flight with United Airlines. I have started researching complaints against United and there are so many. I usually fly either Delta or Jet Blue.

Next leg UAL4363 7/20 IAH/ELP, RJ145 while I was sitting in the cabin and freezing, I asked for a blanket, and was told there are no blankets in this flight. SERIOUSLY? It was the usual crappy attitude FAs present on the RJ. Please don't tell me about the weight to fuel cost ratio, because that comes out as to the hell with our customers, let them suffer so United can squeeze an extra 2/10ths of a gallon of fuel. Besides, with lower gas prices, and your ridiculous fees your profits are up. I have written them about this; don't really expect a reply though. For a long time I was a loyal United customer. Now they can take their crappy attitude and stuff it into the blankets they used to have on flights. I'm done with United.

We had to return our rental car to Redmond rather than Eugene as that's where our flight was leaving on Sunday. This ended up costing us an extra $200 in rental fees for returning the car to a different airport. Then, the flight from Redmond to Denver was "overweight" due to temperatures in the area. We had to wait until 5 people volunteered to change flights before our flight could leave. THEN I get to Denver only to find out my flight from Denver to SLC was delayed. Not to mention, I already had a 3-hour layover and this delay made it 4+ hours. The flight continued to get delayed and didn't end up leaving Denver until about 1 am.

I did not get home until 3 am and had work Monday morning at 7 am. Therefore leaving me with absolutely no sleep. I am completely upset with my entire United experience and will most definitely not be flying United again and will be passing on my feelings to friends, family and co-workers as I would never want anyone to experience the things I did. One thing I forgot to mention was that the 17th is my Birthday and this trip was to celebrate that. Overall the amount of issues I ran into this past weekend ended up ruining my birthday altogether. Not to mention the customer service was completely AWFUL. When approaching an employee with a question/concern they were completely disrespectful and not helpful in any way, shape or form.

The "customer" Service people at the gates were of absolutely NO use at all, providing no information and saying they didn't know anything. The pilots left the seating area about halfway through with stupid smirks on their faces, like they knew exactly how long the flight was going to be delayed. I could have driven to Maine by now, the flight finally leaving at 6 PM. Oh! Other flights left for Maine during the delay but the "customer" service people didn't offer that. There were other flights leaving earlier. TERRIBLE!!!

I was originally on two flights from New York to Milwaukee, with a layover in Chicago. As I was checking in at LGA, I was offered compensation to go on a different flight for the second leg of my trip because that flight was overbooked. I accepted the solicitation to be offered the potential compensation. After numerous delays at LGA, flight 1260 finally boarded and took off to ORD. 20 minutes after arrival, connecting flight 5455, which was overbooked, was cancelled supposedly due to weather. The reality is that I'm not an air traffic controller or a pilot, but it DID appear to be quite sunny.

However, I understand that cancellations happen so all I asked was to be given the luggage I checked in and refunded the cost of that second flight, with the intention of taking a bus or renting a car to Milwaukee. After speaking with the supervisor at the customer service line on the second floor of ORD, he instructed me to go downstairs to the baggage claim desk and ask them to return my luggage.

I did as the man instructed, where I was met with a rude and unhelpful representative. I eventually ran out of patience in speaking with someone who was rude and condescending and asked to speak to his supervisor. Eventually, that young man came out, at which point I became wiser in writing people's names down - this supervisor was Mario **. He looked no older than 25 and his lack of professionalism and empathy accented that. He also claimed that he's the head of that area and had no supervisor of his own to speak to.

Mario's information contradicted that of the agent on the second floor - that if I wanted my luggage, it would take at least 3-4 hours (even though the plane landed no later than 30 minutes ago), and that it's going to go on the next flight to MKE. I said that's fine, as long as it could be delivered to my hotel in Milwaukee. I was told that because the cancellation was due to weather, that I am responsible for retrieving the luggage from the airport and they will not deliver it. I'm writing this review while waiting for a bus to Milwaukee airport where I was promised my bags would be at around 10 PM. I would be angry yet again, but not surprised, if they aren't there tonight.

Because of that we missed our flight from Denver to Newark. My 8 months pregnant wife had to sleep on the floor. We could not get any flight till 6am. Which United canceled due to maintenance. Then they wouldn't give us priority on next flight, which was sold out. But they told us to go to LaGuardia airport. But we finally got a flight at 11am. From Denver. I paid for one-way flight. But I got runaround flight. Worse company.

They told them to go back to St Thomas, a $100 ferry ride, with taxis and go to the United office. They did only to get more run around from the United rep, telling them the bag was still in Newark and they will get the next day. Three days later no bag or cooperation from the UA rep. The bag never came and she spent her first ever trip with her bag containing everything from clothes, shoes, makeup, snorkeling gear, a total disaster. Obviously someone from United stole her bag and UA would just keep telling them story after story. We will follow up with a baggage claim, a small claims lawsuit and a civil lawsuit from everyone who lied to us and them about the whereabouts of the missing bag. NEVER fly United Airline again or any flight out of Newark New Jersey.

I told her I just had hand surgery and I will not be able to push it through the bin. She insisted if I could not do that I had to check in my luggage. Both the ladies refused to help me. I was able to push it down halfway. They insisted the suitcase had to go all the way down. Since I just had surgery I DID not have the strength to push it down completely. Still they would not let me go through. I asked to speak to the manager and he also refused to help me. He was equally nasty like the ladies. Finally a passenger who is a stranger, helped me & pushed the suitcase down in the measurement gauge. Then the flight was delayed by 2 1/2 hours. No announcements were made. Finally we reached late last night. My luggage has still not arrived.

My assignment most of the time was driving a golf cart like pickup truck known as a High Speed and I was efficient. One day near the end of March 2012, my job in the early AM was to find empty cans and carts and bring them back to a storage area near the bag room, downstairs in the main terminal where the bags go when you give them to the ticket agent. The word had been going around that UAL was firing employee by the score. No... really. The majority of the Managers got their positions kissing tail flaps. I had a higher IQ than the majority of the sups when in Junior High... lol. Anyway, I was on my first run looking for bagless carts and cans when BAMMMM, I had hit a Wheel Chock that was left out on the Tarmac. It's black in color (hard to see in the dark) a few feet long, a foot or so high and heavy.

Company guidelines are when the plane vacated the envelope, the chocks are supposed to be stacked along the wall or have a florescent highway cone accompanying them... Baaam, what happening? In a split second I was launched up and hit my head on the switch panel on the ceiling. It felt as if a 400 lb pro linebacker just landed on my head. My natural reactions was to hit the brakes immediately. I was delirious, and I felt the warm blood instantly running down the side of my head. I instantly took off my right glove and put pressure on the wound and headed towards the Supervisor's offices.

They, the so-called Con U bosses acted as if they were at a Sunday picnic, not worried about my injury. They started asking repeated questions. My mental capacity was weary regarding what they were trying to do. Since 911, there are cameras at every gate and the authority has them on the roof as well. CON U airlines put me on trial, as if I tried to shoot their CEO. United Airlines said that they had video of me driving "in a reckless manner, endangering the lives of fellow employees, stating that the film they have shows me cutting off two taxiing aircraft, etc!" ALL LIES!!! Two fake trials were Produced, whereas UAL made many more false accusations in front of Rich and the Union Reps. Their Reply to the Greedy Corporation "Show us the so called VIDEO." United played both JUDGE AND JURY. 'You Are Fired!' They must have left the video in the Judge's Chamber?

The IAM Union rep. flew down from NY and United played the same tune. "Show us the Video?" Now we are GOD!!! You are fired! ** me as the lightning crashed from the sky... boom. I was 'wrongfully terminated' when other employees committed purposefully wrongful acts. A female of another race committed a wrongful action three times, related to my incident, and she retained her employment. Under Federal EEOC guidelines it is termed Disparity. Reverse discrimination and more...

Here is one for the Greaseman! We are going to "Talk To The Judge" in Federal Court and you can quote me "It will ALL come out in the wash!" The case is on the docket as you read this. No Matter how many mega billion dollar conglomerates there are, the United States of America is still the greatest show on earth. If you work hard for a money hungry corporation that treats you like what your dog left in the grass last time that you took him or her out, think about it. If they have the balls to fire you, without adequate reasons, take them to court. Meet my attorney, say Hello to Pro Se, he's taking my case for free. Ps. Remember this URL, where you may hear about conuairlines.com. How they treat their customers like they treat their employees and the Travel Agent that can get you better airfare costs with a lot more respect for both you and your luggage!

The plane sat there another 10 minutes and they would not let us board. We have to wait five hours to catch the next plane and won't get into STL until after 11:00 pm, plus an additional two hour drive. We were told our luggage would be locked up until we get there so I look forward to that! No compensation, no sympathy from gate clerk. I will never fly United again no matter how convenient it may seem.

My mother cannot walk. It was very difficult for my father to push the wheelchair all the way to the gates. When they reach Washington Dulles airport, they waited inside the plane thinking someone will come to transport my mother but no one came. When all the passengers and the United staff left, my father came out of the plane and asked the United person at the counter at the gate about the wheelchair. Then she sent someone to use the plane's wheelchair to transport my mother out of the plane and gave them their wheelchair and left.

My father asked the United person at the gate that they have wheelchair assistance on their reservation and they need it. The person asked them to wait. They waited there for at least one hour but no one came. Then my father decided to just go on their own wheelchair. This is really really bad service from United. My parents were left alone helpless. We are very disappointed. We will not travel on United Airlines again.

When I arrived home and eventually emptied my case, my camera was missing (the case was there) but no camera. It was a Saturday, so by Monday I had downloaded a lost property form from United Airways site, filled it in and sent it by airmail and paid so I could track it. It did reach the appropriate department but that was 4 weeks ago, so why has no one been in touch? I also emailed straight away, so come on United, get your fingers going and show that you are a decent company after all.

I explained I was not mistaken but retrieved a $10 bill from my hand luggage and passed it to her. She snapped that she only takes credit card. I said to her that it'll be easier if she keeps the gin and I just drink the tonic water, and at that point she had a tantrum. She pushed the miniature back at me, and said "Fine! I'll buy you the drink!" and she stormed off. After this episode, she threw all food at me and served me as if I was a criminal.

The movie system on the return flight was so outdated, I could hardly remember the protocol. All films started at the same time and as there was no announcement that they're about to start, everyone had to watch 'in a loop' if they didn't catch the start. What a disaster, and what poor quality service. At another point in the flight, the same stewardess yelled the following at a customer, "Look, this is NOT British Airways! If you want British service for British people, fly British Airways!" She was such a class act.

When I reached SFO United counter the staff there told me that I was at the wrong airport and I needed to be at LA airport. I showed them the boarding pass issued by SMF airport but they said there is nothing they can do. They were rude & unprofessional. I stood at the counter for 1.5 hrs. I also spoke to the supervisor & told her that I needed to be in MEL next day to attend a wedding. She was even worse than the staff. She said I will have to wait until next day to take the flight. I asked her "where am I going to stay for a night?" She said they will gave a one night hotel room & put me on a flight next day. I asked how about my meals for that night and next day. She gave me three $7/each coupons. It was past midnight & I couldn't use the voucher at the hotel because everything was closed. So I had to spend $25 for my dinner out of pocket that I ordered online. She argued with me for a few minutes & walked away.

The entire staff ignored me & would not even tell me the supervisor's name. I had to speak to an airport police officer to get her name so I can file a complaint with United Airlines. She finally came to the police counter and wrote down her name on a piece a paper. Next day when I went to the counter they told me that I am flying to LAX airport & from there to Melbourne. I am beyond disappointed & would never fly with United Airlines again!

My question is that if the flight was to depart at 6:00 am and I was at the airport already to go at 5:00 am and the security takes 10 minutes maximum how can the boarding be closed at 5:00 am? I was not the only passenger that had to suffer like this. Other passengers were told the same thing to rebook their flights even though all of us were there 1 hour before the flight's departure time. Then I turned to the United Airlines counter for help and no one bothered to help me. In fact when I asked a question about the next flight I was told "be quiet we have plenty of other important things to do...go call that number. We can't do anything" and the staff member literally just closed the counter on my face and left.

Now I am aware that this was due to overbooking that United Airlines usually does and causes inconvenience to its customers and repays them by giving them gift vouchers and other travel or accommodation costs. So I am asking for $100 of travel cost and gift voucher as UNITED AIRLINES CAUSED ME TO MISS MY FLIGHT BY NOT ALLOWING ME TO BOARD EVEN THOUGH THERE WAS PLENTY OF TIME. My next flight with United Airlines is at 2:07 pm today (July 9) and the boarding time given to me is 1:45 pm. So if they can board in such short time why was I not allowed to board an hour before departure? I demand a gift voucher and $100 travel costs.

The last time I flew United on the way to a wedding in Quebec in December, they delayed my flight at O'Hare for 5 hours because they didn't want to pay the crew on the ground over time so waited for a delayed crew (the crew onboard told me this) so I missed the rehearsal dinner. Then they lost my luggage - and chastised me for not packing a coat in my carry-on. On the way back, I ran through O'Hare to catch an earlier flight so I didn't have to spend another 3 hours there and (despite the assurances of customer service to the contrary) they told me that I couldn't get on that flight without my luggage... And then lost my luggage on the way back. So it would seem that I can fly without my luggage, quite frequently, so long as United is the party misplacing it.

A customs agent in Toronto told a friend this: "American is known for delays, but United loses baggage constantly." Indeed, I don't know why anyone bothers packing with United at all. I told myself, "Never again!" last time... And I literally didn't fly United for 8 years, until this trip to Costa Rica. Sigh. These guys have a 75% fail rate with my luggage on international flight paths. Now they're telling me that I have to submit all complaints online and with forms, including the refund they owe me for the difference in fare between my first class SFO ticket and the one I took in coach, which led to a contorted, cranky, tired child trying vainly to sleep 2 hours later than she should have been in a middle economy seat. Or I can just file complaints on the interwebs because it makes me feel better. Grrrrrr.

After that she tried to transfer me to their "website customer system" which after waiting more 58 minutes the call dropped without any answer. Called back again, talked with another representative after almost another hour waiting, sent me to her "supervisor" that told me the same thing. Result of that, my parents will have to fly in different companies because United did not wanted to honor their 24hr reservation policy for a reason I don't know. Not first time I have problem with United, would never deal with this company again, but at least I want them to RESPECT their customers and HONOR what it's shown on their website. Ridiculous, simply ridiculous.

The underpaid, overworked, and totally unqualified gate attendant tells her "You can stop running. It left." - does nothing to help her aside from telling her to go to customer service. SOOO my sister gets there and tries to get another flight. Soonest flight is to an airport one hour away. Okay one hour drive to pick her up is nothing in a time of need like this.... OUR MOTHER DIED. Does this airline care? No. Why are the planes leaving early? Weather will probably be their excuse because they used it when they cancelled her second flight. Tornadoes which I can confirm - This excuse doesn't work for the flight 2 hours earlier that left earlier than scheduled and was landing a lot closer to me (away from the tornadoes). So now she will not be here until late tonight. They will do nothing to help her... not even a meal voucher. She has been in an airport for 12 hours plus and a plane for 3.

I flew out here on Delta and they waited 8 minutes for a passenger getting off a late flight. I did not mind that 8 minutes. I don't know if this airline understands the impact they have with their atrocious customer service. Will anyone read this review? Yes some. Will it sway others to pay a little more for a better experience and reliability? Probably not. I know they have lost my whole family's business and a good deal of my friends' business and my sister's friends, and my mother's friends, and my father's friends and their friend's friends. If you are reading this fly Delta if you can. If not then please at least not this company. You are going to be disappointed.

It was a small flight, and when group 3 was called, the 2 Caucasian girls in front of us walked in the group 1 line. Because there was no one there, we followed. The United Airline representative checked them in, and when it was our turn, she yelled and barked at us to walk back through the line and over to the other line even though there was no one else around. I was so embarrassed, angry and aggrieved. That was so wrong in so many ways. No one should be treated in that way. My wife and I are both Asians and in our mid-forties. We're both doctors and taxpaying citizens. There was no excuse for United Airlines to denigrate anyone in this manner, especially their own longtime clients. I will never fly United Airlines again. There's no excuse for hatred and racisms in this modern age.

When I went back and asked another crew member if I could know her name, he refused and said, "I don't know anything about her!" If what the cabin crew was doing was in-sync with the services, why was sharing a name such a big problem? Did I ask for her personal information? No! Her extremely rude and highly unprofessional behavior made it mandatory that I report her and she knew she was at fault so never voluntarily shared her name. Pathetic service United!

I ran for 30 minutes through LAX and only Delta agents were there. When I asked them for help they said, "Sorry we don't work for United or Alaska Airlines so we can't help you." Finally after begging a 3rd agent she looked up my info and said I had to take a shuttle across LAX to a totally different terminal to board a different airline. I took up another 30 minutes getting to the proper terminal and gate and only made it through an airport attendant who contacted the pilot by radio to wait for us. Luckily that flight was delayed too.

Two days later United sent me an email that the second flight was delayed! This could have been avoided by printing the correct Airline, Flight, Concourse, and Gate numbers in the email, on the website, and on the tickets LIKE DELTA. This is the first time I've flown United. NEVER AGAIN WILL I FLY UNITED. I will stick with Delta.

The United Airways employee at check-in said we had been rescheduled on a flight for the next day at like 5:30am or something. This wasn't an acceptable alternative for us so we asked what our other options were for an earlier flight. She put us on standby for a 4:30 flight (2 hours after we were meant to leave) but then to go through the motions to possibly get on the standby flight we had to check-in our stowaway luggage (which we wouldn't have been able to take through airport security). We asked the woman how we would get our luggage back in the likelihood we didn't make it on the 4:30 flight, and we were told that the luggage was marked for standby and would absolutely not be put on the plane unless they had verified that we were on the plane as well. We were told this was an absolute rule.

Past security we checked with other United Airways employees who also assured us this was the case. These employees were all helpful and patient with us, but after my experience I have to assume they were misinformed, confused, or victims of one of the most ineffective & messy communications system existing. We waited around in the airport for hours waiting for the standby flight, which unsurprisingly did not have space for all 4 of us, and asked another employee where we could pick up our standby luggage that by no means would have been put on the plane without us. We were sent to baggage claim and waited around some more for luggage that never showed up. After checking with a United Airways baggage desk attendant, it seemed that our luggage straight-up wasn't really in the system, but she told us it would be coming through baggage conveyor C aaaaany minute now.

After we waited for another 10 minutes she apparently felt bad for us and got up to go physically look for our stuff on the other side of the belt. But it wasn't there. To our SHOCK and DISMAY (we were actually past the point of being able to feel these emotions - I was in a state of frustration-crying and wall-kicking), our bags had been sent to Toronto YYZ without us. At this point it seemed like our best bet was to drive 14 hours then try to deal with United Airways or American Airlines again. I took it upon myself to verify that our baggage was in Toronto and WOULD REMAIN IN TORONTO until we could come pick it up (I could totally imagine UA employees in YYZ just sending our luggage back to Charlotte. I still totally think they would have done it).

I called the Toronto Pearson airport where a helpful woman gave me the number for the United Airways baggage crew's office and connected me to that office. And then this was just perfect - they sent me straight to voicemail. I tried this number multiple times and every single time I got a message telling me their MAILBOX WAS FULL. I called Pearson's customer service again, told them about my problem, and got sent back to the same full mailbox. Seventeen calls and about an hour and a half later I was in contact with the United Airways national office filing a "delayed baggage" complaint because that seemed to be my best shot. Finally I was satisfied that they probably weren't going to send our luggage on the next flight back to Charlotte, and we drove up north.

Going to the Toronto Pearson airport added a lot of extra time to our trip, but at least their communications network wasn't an apparent uncoordinated mess. We found customer service who made a call and told us exactly where to find our luggage, which ended up being in the breakroom of a side hallway near baggage claim??? Whatever.

We've since had a response on our request for a refund, which was a year-long voucher for $200 per ticket ($800 total) which is totally unacceptable considering the $2800 we spent on tickets to begin with, the fact that our flight was cancelled on a beautiful day for "maintenance", and the headaches we experienced as a result of UA's complete and total ineptitude. You would have to pay me a substantial amount of money to get me to consider flying with American Airlines ever again.

I spent 20 days in the USA, shopped, and collected many memories. I was planning to bring home lots of gifts to my family and clothes to donate to people in my country that are in need. I had a right and your company took away my right and I want it back. I spent over an hour at United Airlines check in removing my personal items and I was stared at by a lot of people even though I weighed all my bags before I left and made sure they were under 70 pounds. It was very clear on the website that I was allowed to bring 70 pounds per bag on a flight to Brazil and I believe that every United Airlines check-in attendants should know this. I request that United Airlines pays the cost to send all the items left behind in the US. If not I will have no choice but to take legal action.

When we arrived at the counter 3 hours before our flight, one of the 5 agents (her name is **) finally attempted to help us out by giving the adults exit row seats and the kids are still be separated. She did this in order for us to go in the gate and exchanged with other passengers. After passing through the security line, we approached the agent at the gate. He informed us he would change it after letting the flight to Boston leave Orange County. We sat there patiently waiting for a response. When it's time to board, we asked him what happened and his response was he could not do it. How unreasonable is this?

We told him that we would do it ourselves after getting in the airplane. He agreed. The other agent heard it and said that she cannot tolerate this and she threatened to call the sheriff because we would create chaos in the plane. If they had thought about this before assigning seats, they would not have created this problem. So in the end, we had to wait until everyone boards then we would be the last to board and after that, she would go around and exchange seats for us. What a STUPID & irresponsible policy they have. They should do something about it!!!

Apparently, they had just started cleaning the plane. We stood in the space between the airport and the plane for thirty minutes. I was close enough to the plane to see some of what the crew was doing inside, and they certainly were not in any hurry. Long story short: these comments are not just "one-time horror stories". I have flown with United dozens of times because I have had no other choice, and the service has been consistently and unapologetically terrible.

A few mins later there was a lady who is United's employee came and asked us in a mean tone to move to the side if we were done using the machine. My son told her we need help because the machine didn't accept my ID card. Instead of helping us to get the check-in process going, she had asked us to move to the side and let other people go first. We were fine with that so we moved to the side and let other people in line go first. After 10 mins later the lady took my ID card to another station and got it processed for us. This service is not the best but we didn't think too much about it.

Next, my son asked the lady to add wheelchair service to my flight. He also requested this service to be carried until reaching at my final destination. In front of my son, this lady promised this would be done and no worries. When the wheelchair arrived for pickup, my son also confirmed the same with the wheelchair service person with the same request. He also promised my son he would take care that for me to make sure wheelchair service was noted in the system under my flight. But he had to do that at the gate. Then my son left and was very happy that this would be taken care of. Unfortunately, the wheelchair service person didn't do what he had promised. He took me to the boarding only.

On board, due to lacking of speaking and read/write in English, I relied on the employee to help me find my seat only. They initially put me in the middle seat in the first row at the front of the plane. About 5 mins later there was another employee came to my seat and moved me all the way to the back of the plane. About 10 mins later, another employee came to take me all the way back to the front row where is the same seat I was sitting initially.

At my connection in Chicago, I got out of the plane but no wheelchair service awaiting for me at all. I waited until everyone was gone and took my plane ticket to the service at the gate. The lady at the gate yelled at me left and right because I didn't understand what she was saying. I didn't know what to do so I stood there at the gate where I got out from the plane and waited for a wheelchair. After a while of waiting there, there was another employee of United came to the gate and asked me a few questions and I didn't understand her either. Surprisingly she yelled at me again. I then called my daughter to talk to them.

My daughter told them that I was a senior and at the age of 78 and non-English speaker and needed help to get me to my next gate. Even with that request, these two employees (ladies) of United Airlines responded in a rude manner to my daughter that they didn't have the time to take me to my gate and they won't call a wheelchair to serve because it didn't say so in the ticket. She refused to help further and hung up the phone and left me alone at the gate again. I didn't read or speak English, so I didn't know where to go. After got yelled from these mean ladies, I tried to walked and find my gate by myself. Luckily there was another person who drove a cart nearby. I gave him my ticket. He took me and dropped me off at the wrong gate. This time I was waiting very long time.

There was another employee saw me alone without knowing where to go. She waved her hand and asked me to hand her my ticket. She looked at my ticket and told me it was the wrong gate. She showed me where my gate was at and showed me how to get to my gate. I walked slowly following the way she pointed. After 2 hours had passed, I gave my ticket to people who came passed by and one nice lady finally took me to my gate. When I got there, the airplane was about to take off. I was very tired.

After getting to my last destination, I felt the most relief I ever have in my life when I saw my nephew was waiting for me at the meeting point. It took me 2 days to recover before I can get up from bed again. This is the worst experience ever and it was a nightmare flying with United Airlines and dealing with its employees. The service is way too bad to be accepted.

We then get a stand by flight to WPB for 9:25 PM we get on the plane (so excited) and as were waiting at 10:17 PM they tell us we have to get off because people showed up... Talk about devastation. I then proceeded to try to tell them this isn't right but they didn't want to listen. As if that's not bad enough all of our personal belongings are already in WEST PALM BEACH, while we're still in New Jersey waiting for our 6 AM Flight which means we would have been here a total of 20 hours!!! I will never, ever, ever use United again. Thanks for ruining a first time flyer's experience!

Everything went well throughout the Check-In process at the Premier Check-In Counter. The flight was scheduled at 9:30 PM. Flight time changed to 10:00 PM and then to 10:30 PM when we finally boarded to the flight. Flight moved from the boarding gate and I almost fell asleep after having a tiring day. However I was asked to come out of the flight with the reason that flight is CANCELLED because of extended duty hours of the pilot.

We need to stand in the queue for the UNITED Customer Care executive at the same boarding gate to get the alternative flight arrangements. This all started at around 12:00 AM and we're told that they will process our reschedule at this gate until 3 AM. Finally waiting for our turn was horrible ordeal here. Already been tired, this has been really long day and UNITED has not been of any help. Also, when asked for the Hotel availability, we were told by the UNITED Customer Care that hotel can not be arranged because flight is cancelled due to Weather reason. However the reason has been the extended duty hours of the Pilot and UNITED does not have any alternative arrangements.

Secondly, when I was about to reach my turn to UNITED Customer Care executive at around 2:30 AM, we have been told that they will be processing the last person in the counter as promised earlier until 3 AM. (Not sure why but time wasted). We were asked to go to different counter now and wait for our turn as they will open now at 5 AM. Another hours added to our LONG day.

Queue has been really long the other UNITED Customer Care Counter and someone suggested us to the Ticket Counter. Hence I moved to UNITED Premier Check-in Counter outside the security gate at around 4:30 AM. After getting my turn, the lady at the counter has been very rude. Even though after explaining my situation that I need to reach Chennai by 3 June, I have been told that UNITED and its partner airlines do not have anything available until 4 June to get me to Delhi or Chennai before 3 June. She did some quick checks in few minutes, she is telling that nothing available as of 4 June even though I offered to be flexible to fly from JFK as well. Since I need to reach earlier, she suggested me to CANCEL the ticket and rebook at other airline who can take me there earlier.

Frankly, I presume that your executive didn't put her efforts to really check the availability in other airlines. Reason being that my fellow passengers (struggling with me) after waiting for nearly 20-25 minutes at the counter, got alternative arrangement in Lufthansa to reach Delhi by the next available flight with a stopover. If the UNITED executive had done some further search for my case, I would have been able to get some alternative arrangement. Given no option, I had to cancel my flight and book an expensive flight via AIR INDIA from JFK at 3 PM to DEL to Chennai costing me 950$ alone and then addition money spent on the return flight separately. I was all awake from 6 AM on 31st May to 3 PM on 1st June. All THANKS to UNITED for my longest DAY in my LIFE.

To summarize, with the horrible experience with UNITED, I would like to express my displeasure with the flight booking and would like to get answers on the following: If the flight has been CANCELLED due to Pilot duty hours NOT WEATHER, why the accommodation has not been provided by UNITED to the passengers. If the UNITED customer care executive promised to work until 3 AM, why they closed at 2:30 AM itself. Since the alternative arrangements could have been provided, why some of the UNITED executives has been LAZY in their duty.

Air India is partner Airline and If I am able to get the arrangement in the flight by separate ticket booking, why the same can not be booked OR with any other partner airline. Cancellation of flight has been horrible ordeal to passengers. Since Airlines should be ready to face such situations, why they have not been able to handle the situations smoothly. Do you guys really care about the PASSENGERS? I will end my loyalty to United after this experience and will NEVER fly United again. All this epitomizes United's lackadaisical approach to customer satisfaction. United sucks. I will not recommend United Airlines to anyone and would not use them again... NEVER.

As soon as I saw that the reservation had already gone through, I contacted the United Airlines & Mileage Plus with phone # 800-864-8331. I was immediately answered but once through the prompts was put on hold. I held for 25 minutes with no explanation--so I hung up. I called back about 5 minutes later and was again placed on hold for 8 minutes --then hung up. On the third try I was told the hold would be about 15 minutes. I called a fourth time and after explaining what my concern was ---was put on hold awaiting for another person to speak with. This time the hold was approximately 6 minutes but I did speak with "Jessie". She said I misunderstood the first reservation.

I have been a Mileage Plus member ** for at least 15 years and have had a United Visa Card also. My sister who is the #2 reservation has had Mileage Plus and a United Visa Card for a similar amount of time. Not only am I angry that nothing was resolved --that I am paying a higher price than first quoted but your customer service department is seriously understaffed. Spending this amount of time to make a simple online reservation surely deserves an apology and some on your part to make this right. My suggestion is to allow free luggage check for our trip and/or discounted car rental. I look forward to resolution.

Then on our flight back in Cancun it was raining that day (so again delayed by 1 1/2 hours, understandable). When we were getting ticketed to get on our flight of over 250 people, only 1 attendee taking tickets. When they finally saw how backed up it was, got a 2nd person involved... This probably delayed us by another 20 minutes easy. We got to Houston and had to pick up bags then recheck them in, this line to check back in. When we got to Houston, we sat on the tarmac for 1/2 an hour due to the attendee not making it to gate to "hook us up." Seriously we were already delayed, having to catch another plane and this happens! So when we went to check our bags back in the line, took 35 minutes to get thru, no thoughts or emphasis to get through people who had a connecting flight.

Also they only had 2 lines going, when they had 4 they could have been using (especially when the people corralling us like cows said Mondays are always the busiest!). Then when we finally got thru we were running thru the airport and caught the tram, then had to go thru security again (Again no thoughts as to those who had connecting flights to push us thru). When we did get to the gate 2 minutes post take off time, they said, "Sorry, it left 2 minutes ago." This affected 12 (that we know of) other KC people who missed the flight, all because they wanted to take off "on time." Seriously we have been on plenty of other flights where we wait for other passengers because they were coming from a connecting flight. And we took off late from the other flights, but hey who cares?!

So we all went to the United Airlines customer service. I'm 42 years old and have never experienced such rude or uncompassionate customer service personnel in my life!! When we inquired about getting a flight that night, they said all booked up to KC, said next flight was the next morning at 8:15 AM. We and the others said we have work, kids, etc to get to & not our fault... All we got was stale faces from "customer service." They said we can get a hotel. We asked how we get there because unfamiliar with Houston, said we need to check local hotels for availability. When asked how we get there, they said they may have a shuttle. We said, "We don't even know where we're at in the airport." They said, "Well, you'll need to figure it out to get there." When we said, "Are you going to give us a voucher?" They said can give us 20% off voucher per their supervisor. "Wow you guys are so giving."

I told my husband we were just going to get a rental because needed to get home. He said, "No, let's try one more thing." So we went to Silver Medallion section of United Airlines (I don't recall her name but the only person with United who was nice and had a heart). She put us on standby for the 8:15 flight, but warned it was already overbooked but there was another flight likely coming in late. We then waited for standby along with 3 others from KC who did it as well.

My husband the next day made a complaint on the phone with United Airlines customer service requesting our bag fees be refunded from both going and coming. He got a reply email 2 days later that we eventually got them so they can't refund us. We have made a stop pay with our credit card company for these fees. I work in claims department, so work with people daily and I have never seen or heard such bad customer service in my life. We will never fly United again!

She booked me for a flight the next day which unfortunately caused me to miss an important meeting on my business/leisure trip. I asked if I would have the same seats, or at least window seats. She replied, "yes". After being picked up I checked the boarding passes and both steps of my trip (Eugene to San Francisco and San Francisco to Raleigh) were aisle seats. I found the entire experience to be very unprofessional. IF the window seats were full that's fine but why tell me otherwise? If I could have checked-in/printed my boarding passes off of United.com the whole ordeal could have been avoided. I am extremely hesitant to book anymore flights with United after this incident. Hope this helps improvement. Thanks for your time.

The next flight, at 13:30 was full so I was rebooked for a flight at 17:25. Shortly after this was cancelled for weather. I didn't even get notified by the airport as the flight departure board showed "on time." My secretary called me because she got an email saying it was cancelled. After waiting 45 minutes to speak to a United rep I was then advised it was cancelled. The next flight out was 18:30 but that was already overbooked so I could not leave for Chicago until 9:45 the next day (24 hours from my original flight!!!) Unfortunately since I had to be in Chicago by 8:00 the next morning my entire business trip was cancelled altogether. I never even received so much as a sorry.

Previous agent made an error. I should change my flight timings. Representative was not ready to hear me and did not try to understand me. She gave me few options to take and told me if I do not take one of them, she will hang up the call. Which she did eventually and cancelled my flights. At this point of time, I was middle of nowhere. I had to book flights with another airline by paying much more money. Without any fault of mine.

I am wondering - How do I know that earlier representative is giving me false information? I understand mistake happens, if I have booked a wrong flight then I ask for a change. I will be charged around $250. Why do not United refund me same money, when they have booked me wrong flight. If somebody is trying to make their point, is it fair to hang up the call. Can someone tell me, why I should continue using United Chase credit card. At this point, by booking a flight with United and due to their mistake, I have lost lots of time and money and in return I got only headache.

United had a mix-up, and my luggage went on that flight although I did not. I was instead given reservations the following morning to Washington to meet a one day late flight on to Munich by Lufthansa with a follow up one day late same flight on to Istanbul/Bodrum by Turkish Airlines. I consulted with United Baggage Department and was assured that my luggage would reach Bodrum probably before I arrived as it was scheduled on the day earlier flight. 6 days later (today) the luggage has not reached Bodrum and each of the three airlines blames the other. The luggage cannot be found although United claims they transferred it to Lufthansa FORTY TWO HOURS after they checked the bag. They could not explain the delay although they said all would have worked if I made the flight I was first listed as standby traveler.

United Tampa staff has admitted that it was a complete error on United's part that I was not allowed to depart on that flight. As of this writing none of the airlines can find the luggage and all claim it was the other airlines that caused the problem. As a mostly retired lawyer, if the luggage is not found, I am considering a lawsuit. I understand all the problems, but I want to hear a judge say "Tough luck, but you are bound by the government approved "contract" with United Airlines to limit my relief to filing a claim filed with Turkish Airlines". Stupid laws sometimes get overturned by appellate courts because someone was willing to take on the task of proving the stupid laws should be rejected.

When I arrived at Dulles, I missed my connecting flight. I went to the United Airlines counter and there was a huge line involving more than one United flight. The United Airlines spokesman came out and pronounced the delay as a weather delay and because it was a weather delay, United Airlines was not responsible for anything! He informed us that there were no available hotel rooms within 30 miles and that our option was to sleep in the airport terminal. I started to mention to him that it was a mechanical delay before it was a weather delay and he cut me off in mid sentence and in my opinion, I was treated like an unruly second grader. In my opinion, he was arrogant and frankly, if he were my employee and treated my customers in that manner, he would find himself unemployed.

The lady at the counter (when I finally got there after a couple hours in line and at midnight) was very pleasant and certainly attempted to be helpful but she did not have much available to offer. My choices were to spend the night in the airport, get an 8:15 a.m. flight to New York and then back to Richmond (after spending 14 hours on the delayed flight) or wait until 5:00 p.m. the next day (19 hours) to get a direct flight to Richmond. Because it was PRONOUNCED as a weather delay, there was to be no remuneration from the airline. I rented a car and drove home! My flight confirmation number is **.

When I called United the following morning I was told that they could not locate my bag. This went on for 3 days. I eventually, while fearing for my health, went to the Dallas VA Medical Center and had my prescriptions refilled. This was on a Sunday, I had my grandson with me, and ended up being at the VA hospital for almost 14 hours. I also had to replace clothing, toiletries, shoes and other items. United told me to submit a claim for reimbursement, which I did. That was 11 months ago, numerous telephone calls to United and numerous dismissals by telephone representatives. My bag showed up at my hotel after 3 1/2 days, maybe that's why they did not reimburse me. I don't know.

Not only was my health placed at risk, my property list, I was inconvenienced, treated poorly by airline personnel and incurred unnecessary and us reimbursed expenses but at this point I am also being ignored. I would be ok with an apology and a check to cover my expenses... At this point I don't expect either. United did accomplish one thing though, they have lost a customer for life.

I called to check on her and found they made her check her carry on that she was told she could keep with her. It had her medication in it. She also was not offered any compensation at all. No food vouchers or anything at all. They just didn't care. Finally she made it home at 11:30 p.m. My sister who has to get up and drive to work at 3:30 a.m. will have to miss work, because she got in so late. As a comparison, when I flew Alaska and they had a problem, they not only provided food vouchers, but they put us on another airline to get us home. That's how you build loyalty. I will make sure mom only flies Alaska or Southwest from now on.

Of course we missed our flight to Austin, and for the second year in a row United lied and called it weather. We were forced to purchase our taxi cab fares, hotel and etc. for a night in Chicago. Twelve months prior we were coming home from Italy and were forced to purchase a hotel, taxi and other expenses for a so called "weather" delay that caused us to miss that leg. The attendants were careless, matter of fact and went to no effort to be of any help.

I have blood clotting disorder and had went through a medical surgery three weeks ago, I accidentally had my medicine packed in my suitcase, and I told the baggage rep at customer service that I needed to have my bag. They said there was not guarantee that anyone would get it, lectured me on leaving my pills in my suitcase (wow, after spending $4200 on our flights we deserved a lecture) and told me it could take up to 4 hours for someone to grab our bags if they choose to. Very sarcastically she told me that they could call paramedics. I have never been treated so degrading as I was yesterday after spending that much money. A year ago we were treated inexcusable; and given a worthless $200 voucher a piece for it. The vouchers are not good on any flight that switches carriers and you have to call to use the voucher as it is unavailable online.

Added fact: on our flight from Montreal to Chicago the wheels sounded as if they were going to fall off. The flight was 1/3 full. My husband is 6'7" and we moved to the exit row as all of the Exit row seats on the plane were empty. The flight attendant told us that we would have had to pay more for those seats. REALLY! We paid $4200, plus $300 for luggage and how much for taxis, hotels and more. We will NEVER fly United again.

I arrived at the Denver Airport about 2 hours prior to my flight, and spent 25 minutes in line (which I didn't mind -- I understood it was busy and there were only so many hands on deck). I finally got up to the kiosk, and when entering my confirmation number, got a message saying "This reservation needs assistance." then closing and going back to the welcome screen. After waiting another 15 minutes, spoke to a less than helpful manager, (the rest of the staff were great), who proceeded to tell me I had 2 "reservations" and no ticket, due to having no payment information provided, when I had provided it not only over the phone when being told I had a ticket, but also online. So I gave them my credit card again, being charged 3 times. I finally got my bag checked in, and the manager told me I was good to go, and walked away.

Only after getting all the way to the checkpoint in security where they take your boarding pass and ID, did I realize that the manager who was "helping" me, never handed me back my ID or credit card. So I walked out of security, back halfway across the airport, and finally tracked down who she had given it to. My flight was due to leave at 11:10, and I got to my gate at 10:50. I sat there for a half an hour before being informed that my flight had left early, and they had not called my name or attempted whatsoever to try and make sure I did not miss my flight. After that I was put on standby by having to stand in a mile long line for customer service, and had to wait another 3 1/2 hours. I was at the airport for a total of 8 hours. I am so completely horrified at the customer service I received. I will never be booking another flight with United Airlines again.

Then he told me that unless I were to take a flight to another town near Ithaca, I was completely on my own with no compensation for anything. I ended up booking a flight to Binghamton, which was to take off in 8 hours. He also said my luggage would be transferred. When the time for the Ithaca flight that I could have been put on standby for came, I went to the gate of that flight to see if there was still any chance I could go on that flight instead. The United reps had a very demeaning and angry attitude, as if we were the ones causing trouble. I decided to not even try, mostly so that I didn't have to deal with another sassy and negative person. Given all the others on standby, I wouldn't have made it anyways. Meanwhile I overheard the pilots talking about how the air traffic problems were caused by a storm front, or in other words, a weather problem. Therefore, I should have gotten a hotel room.

The Binghamton flight took off about an hour late. We finally arrived and waited at the baggage claim, just to find that (of course) my luggage hadn't gotten transferred. Turns out somehow the luggage made it to Ithaca, and I was able to arrange the delivery of it to my house. The guy who helped me out with it was, for once, genuine and lighthearted. I ended up paying over a hundred dollars for a cab to finally arrive in Ithaca at 1:30 am. Overall this experience was very stressful, but United did nothing to alleviate the stress, and exacerbated it instead. Cancellations and delays happen, but there are many ways to deal with the consequences that don't involve telling customers that they're on their own. Also, while walking around the airport for 8 hours I heard about five or six different announcements about overbooked planes, which is another issue I had had with United years ago. I will never fly with this airline again.

Here's where you made a huge mistake. You should have informed everyone before we entered the plane and PULLED AWAY FROM THE TERMINAL that we wouldn't be making it to SD in time for the curfew. We would then be loaded onto a bus (like cattle) from LAX to where the hell ever in somewhere Downtown SD. With no way of leaving your ** PLANE; we had to comply. I would have much rather stayed in SF and gotten a hotel; taking a plane the next day. Instead we were FORCED to deal with your ** plan and landed in LAX with not much information on just where we would even be meeting for this shuttle.

Your company's lack of communication and organization is a huge reason why I will never be taking your airline again. Never will good words pass through my lips about your company and I will never be recommending any of my friends, family, peers, or strangers to your airline. Giving people a money voucher or flyer miles (that can only be used with your airline) does not justify the ** we all went through with your company. Every single one of my flights from SD to SL and back were late. Next time I decide to go anywhere I'll just be putting miles on my. ROAD TRIPPIN' THE USA ALL THE WAY!!

Not being clear and honest about the length of delay is discourteous and unprofessional. My 82 year old mother now has driven 2 hours, and waited over 5 hours at the airport in TVC waiting to pick us up. If only I was given the correct information I could have saved her the wait. I have always experienced "glitches" with UA and do not plan to fly them again if I can help it. Thank you.

United then said there was NO WAY to get us to Maui that day. They rebooked us on a flight leaving the next day but arrived at 930pm in Maui. So, we lost $200 for our condo that night along with our entire rental car reservation $320 because Priceline wouldn't hold the reservation for more than 24hrs. We also lost 2 days of our precious vacation. Along with about $80 worth of expenses we incurred in the 7hrs we spent in the airport in Jax. to go nowhere.

To make matters worse, they lost our luggage BEFORE we left Jax. When we realized we were going to leave the next day we went to retrieve our luggage only to find out it was LOST... Now I ask how can our luggage leave Jax. when United was unable to get us out. We finally arrived in Maui 1.5 days late and still no luggage. Not only did we not have luggage but the only "help" was a call center based out of India. They had NO information and were no help. My husband's bag finally arrived on day 2 and mine followed on day 4.

I filed a claim and requested for compensation for the HORRIBLE experience we had. The only offer they made was two $250 United Airlines vouchers. When I told them it wasn't acceptable they quoted some fineprint on their website that doesn't hold them liable for missed accommodations at your destination. And that $500 was a fair compensation for our experience. Really???

To make matters worse they insulate their claim center with NO HUMAN communication. They hide behind email and refuse to let you speak with anyone about your issue. Who can help us?? Do they really think that $500 is "fair compensation?" Why in the world would we trust United Airlines to EVER handle our travel again. My husband has 200k lifetime miles with them and this is NOT our first horror story.

We begged them to allow at least 1 small carry on baggage instead of 4 carry on bags as we are international passengers and they refused it. They were so rude. They even threaten to call police, if we don't follow their instruction to check in the carry on bags. They were even forcing us to reschedule our international travel if we want to carry our carry-on baggage. Finally, we did our international travel without any carry on baggage. We make international trip every year for the past 30+ years and United Airlines is the first airline forced us to do international travel without carry on bag. Please avoid using United Airlines.

As I was headed to the gate I realized no boarding pass, so we tried to print one and it couldn't because I was informed I missed the cut off. The other lady I believe her name is ** was extremely rude to me, unhelpful. She told me there is no reason for me to be late for my flight and did not tried to help me at all. Didn't want to answer my questions and made no effort to get me on my flight. Every time I tried to ask her question she kept asking me over and over if I was checked in like 4 times. I told her I was misinformed and was under the impression I was checked in but she didn't help me at all. I'm sure she could have got me on that flight if she tried.

There was another lady on the counter and she was very helpful and courteous, she apologized about the bad experience and agreed with me that there is no reason for ** to treat me that way since I'm a customer and all I asked was customer service which I didn't receive at all. My whole trip got screwed up because I got mislead with wrong information I recieved. It cost me time and money as I had to change whole my plan including rental cars. I'm extremely upset with my situation and service I received as she made it sound like I committed a crime and I messed it up while I was mislead. This was my first last experience with United!

We hurried to retrieve our luggage and work ourselves through the required areas. We took the airport shuttle to station area-C and hurried to the gate for our 7:15 flight. Even though it was 7:15 they had closed the doors and plane was being positioned. They could not do anything for us and directed us to the United assistance area. There were over fifty people that missed that flight and now, we spent the next hour and half in the United assistance area. They had no other flights until the next day at 5:30am.

This was a wearisome time, with an 8 month old baby (with no food and diapers to make it through the night) and my wife with MS (without her meds and exhausted from hurrying through the airport). We had no luggage. With everything going on, none of us eat anything for about 14 hours. We got to our hotel room about 10:30pm that night. We immediately called a taxi to take us somewhere to get baby items. We found CVS Pharmacy opened and we were able to get what was needed. We had to call a taxi to get back. The taxi driver was able to find a food place opened and took us through a drive through. We got back to the hotel about 11:45pm.

The cost of the hotel ($130), taxi $50, baby items $50, and dinner $30; we were $260 into the evening. Our morning flight was at 5:30am, so we had to catch a taxi at 4:15am to the airport. This was another $25. Breakfast in the airport was about $25. So, it costed us over $300 by missing the flight. All United would do for us was covering half of each of the two hotel rooms, which still costed us $130 dollars. They claimed that it was not United's fault, their plane was in on time. They said, that they are not responsible for how United personnel schedule flights. Next time we should ask will that give us enough time to catch the connecting flight.

To customer service we went. We were given coupons for rooms and told where to get the shuttle. We left the security of the airport to meet the shuttle. We waited and waited and it never showed. I called the hotel and was told there were no rooms available. Back to the United baggage area we marched, at 2:00 a.m. We could not go back through security and thus the kids tried to sleep on the floor. Thankfully TSA was around as they came and protected the children from a drunken or stoned individual. At 3:30 a.m. a agent came to work and found us another hotel. We got to bed at 5 a.m. and had to be out of the hotel at 1. Then back to the airport until our flight at 7:30p.m. I have called, written, and emailed, United Customer Cares. They do not care and have been of no benefit in solving the issues. They put 7th and 8th graders at risk and do not seem to care.

EVERY single time we called, we were routed to some far away office in India (or somewhere they sound like that). I have not been able to talk to a single American even ONE TIME in all of our attempts to reach some kind of representative who actually knows what is going on at the airports here in the United States. I was told TWICE by non American representatives that they would have their manager call me within an hour or two (I could be assured they would absolutely call me to discuss the situation) and NOT A SINGLE RESPONSE.

United lost my bag that contained my Apple laptop, two external hard drives, all my chargers, clothing, personal hygiene, and my training materials for my training I am attending this week at the NASA Space Center in Houston, Texas. I flew a non-stop flight on Monday, June 8th (the flight was delayed for FOUR hours to begin with), but then upon arrival I found out my bag had NOT been placed onto the NON-STOP flight with me. When I asked why, what happened, I was informed by the United ticket agent at the United ticket counter in the Houston airport that TSA was holding my bag for some reason. They created a Lost Bag ticket.

Firstly, this caused me to panic and wonder why on earth TSA would hold my bag?! I was filled with anxiety and worry and my wife contacted the TSA office at my departure airport and spoke with the TSA manager, whom promptly pulled up video footage of my bag being checked in at the airport, arriving into their office at 6:40pm the same night and departing their office after a successful inspection TWO MINUTES later at 6:42pm. He informed me (quite irritatedly) that this happens a LOT with United and that they try to push blame off on TSA when UNITED is actually the ones who did not handle my bag correctly!

I then proceeded to call United over and over and over to find out what was going on. United reps (in India) continued to tell me the same story every time your bag is lost, we are searching for it, we do not know where it is, we will contact you as soon as we find it. At some point one of them told us that my bag had been placed onto a partner airlines and would be flown from a totally different city then where I am from, to where I went on Tuesday, June 9th and that United would deliver it to me at my hotel. NOTHING. For days after that NOTHING.

I continued to call and ask WHERE is my bag?! They continued to tell me we don't know. I continued to ask PLEASE send urgent messages to BOTH the United Airlines ticket counter and the partner airlines ticket counter at the Houston airport to ask United to PLEASE go pick up my bag from the partner airline counter and get it to me ASAP. I have training materials in there I NEED!!! They continued to tell me they were sending the messages and would let me know when they heard back. NOTHING. STILL NOTHING. NO RESPONSE. I called back and asked multiple times, "please can you just forward me to the ticket counters so I can talk to them directly?" No. "Okay, can you please somehow call them back and ask them to call me so I can speak to them directly?" No. They informed me they could only continue to send them messages.

SO.. I called the partner airlines MYSELF. I IMMEDIATELY got an American (nationally located) and well-informed representative on the phone who was both sympathetic and went ABOVE and BEYOND herself to send messages to her ticket counter in Houston. SHE informed me that they DID have the bag, but that their counter at the Houston airport was only open from 2-6pm daily. She also told me that it was United's responsibility to go pick up the bag during their open hours and then deliver it to me since they are the airline I PAID to get my bag there. She was so friendly and said she was so sorry and would do what she could to let her management staff there know to please help and do something.

I called United back and informed them of this new info. I called them well in advance of the partner airline counter closing and begged them to please send a representative over and pick up my bag, because the partner airlines had confirmed it was there, but that they closed in a few hours. United "Indian" reps continued to tell me over and over that it was NOT United's responsibility to go pick up the bag in the different terminal, but rather that it was THE PARTNER AIRLINE'S responsibility to deliver it to the United ticket counter so that United could deliver it to me at my hotel.

Finally at one point, on one of the many, many calls, one United rep told me that they had found the bag and they were sending a rep over to pick the bag up as we speak and get it to me. I was on my way over in RUSH HOUR HOUSTON, TX TRAFFIC after my training trying to get through downtown and get to the airport before the partner airline's counter closed so I COULD just go get it myself since United was doing NOTHING. Then, when I was told by United that they were finally getting it, I turned around and went back to my hotel worried they would try to drop it off finally and I would not be there or something.

Then I waited.. And waited. And waited. NOTHING. Nothing after that for hours. So I called back to United to ask where they were, got the auto message they were STILL searching for my bag. I spoke to another "Indian rep". He told me whoever I talked to last was wrong, because he could see nothing about United finding my bag or delivering it. He said it was still lost, they DIDN'T know where it was and they would contact me as soon as they found it.

I STILL HAVE HEARD NOTHING FROM UNITED. I EMAILED THEM, CALLED THEM, EMAILED THEIR DIRECT CUSTOMER CARE MANAGER AND CEO... NOTHING. Does ANYONE even work there?!??? I will NEVER fly United again. Never. And my wife and I will be actively spreading the word among our professional colleagues, companies, friends and family to NEVER fly or book with United. This is the first time I have flown with United in decades and THIS is what happens!!! It isn't even the main point of losing my bag anymore as much as it is the NIGHTMARE we have had to go through in order to talk to ANYONE who knows ANYTHING about what is going on.

They are the most hopeless, useless, frustrating, incompetent airlines I have EVER flown on. I fly hundreds of thousands of miles every year around the world working for oil field companies. I have NEVER encountered such a NIGHTMARE in my life. I paid UNITED (NOT a partner airlines) to deliver ME AND MY BAG to my destination safely and on time. United has failed miserably in this and my ENTIRE week of training has been a total headache!! My wife and I have been on the phone LITERALLY for DAYS!!!!!! And still... NOTHING... NO RESPONSE FROM UNITED... CRICKETS!!!!!

I am STILL getting automated messages (timed every 6 hours) on my phone saying United is STILL searching for my bag! I have all of these phone conversations recorded and fully documented. Everything stated above is contained CLEARLY in those phone conversations that are attached to the UNITED Phone Numbers, as well as a full list of my phone log that shows ALL of the MULTITUDES of calls to United. I would advise EVERYONE who flies with United (you shouldn't but if you do) to RECORD all of your conversations! You can get an app online to do so. TOTALLY Disgusted.

The flight also had several emigrants who were moving to the US and who had no credit cards. They, and I, had no ability to purchase food. Hunger was permitted until the "breakfast" was served. Nothing available for us to eat for 12.5 hours. Even if we did have our plastic cash, why should United dare to demand payment for food when we are held captive by them for 15 hours? I consider that to be extortion! I understand that United wants to save money, but on long-haul flights, please charge the extra few dollars and feed the passengers. I travel to Asia frequently on business, and I find that all of the Asian airlines serve decent, tasty food to all of the passengers. I will end my loyalty to United after this experience.

Approximately 10 days prior to departure, I called United just to add our new mileage account number to our flights. I did not have this when I purchased. But after the purchase, signed up for the mileage credit card and mileage plan. I just wanted to be sure to get the credit for these flights. The odd thing that day is that the woman I spoke to stated that the flight was leaving 5/9 and returning 5/23. I told her that she was wrong and referred her the purchased ticket and confirmation. She placed me on hold and when she returned, apologized that she was wrong and the flight was 5/8 and returning 5/22 and that the mileage plan was added. I thought nothing more of that since I had a copy of our reservation and thought she just made an error.

The day prior to departure, I went to check in online as I usually do. It would not allow me to check in as they stated it was too early. I then made a phone call and discovered that my flight WAS actually changed to 5/9 and 5/23. I was told that I was notified of this by email in November. Well, I never received any notification. And thank goodness that I tried to check in online or I would've shown up at Newark the next day without a ticket!!! I panicked, as this was a family vacation, booked for a year, meeting six other family members. There was not possibility of changing our accommodations. I was very angry and afraid of a ruined vacation. The woman could NOT find me any other flights. She told me "Don't worry, we will just refund you the money". This was a really stupid comment because how would that help me at this point. I just needed to find a fix for this.

Luckily, while talking to her, I was able to find a flight out on Delta, and returning on American. I had no other choice but to purchase these tickets. It also left from JFK and there was nothing from Newark or Philadelphia. I had a car service scheduled to take us to Newark, so I had to be sure that I could change that to JFK. I spent most of this day on the phone just making arrangements. After getting the refund from United, I still spent an additional $1186.00. Since that time, I have made several attempts to be compensated for this. The only response that I get is $100 credit. REALLY? I can never speak to an actual person - I have requested this several times. I get no more responses to emails. I need to escalate this as this is the worst customer service that I have ever seen. I expect to be made whole with this situation. I don't feel that requesting a $1500 credit is unreasonable. And it should be good through 2016.

I am actually waiting on purchasing tickets that I need for August, which is why I was trying to get this rectified before that. Although, with no response, I will be prepared to take this further. It is sad that it has to get this far and I will send this letter to several places in order to be certain that it is heard. There have been a few cases open on this already. The case #s are **. The last one promising a response in 5-7 days, with no response at all.

My flight was canceled keeping me stranded until next day near the airport because the entire DC area was snowstorm paralyzed on that day. United refused to pay for a hotel near the airport because I was considered "local" (on that day it was >3h taxi ride from my home to the airport). Arriving in Munich one day later, I lost my car reservation and the new rental was ~350 Euros more expensive than it would have been. Rental company told me that the airlines should compensate for that but they refused to take this cost into account at all. Then, I lost one day rent for vacation apartment (another 80 Euros). I sent all the receipts to United Customer Satisfaction only to be offered a paltry "token of appreciation" that was less than they would offered for just a multi-hour delay a few years ago. Attempts to contact United were largely futile.

After initial response, "customer care" rep (certain **) simply did not respond to several follow-up emails. Attempts to call United customer service and leaving messages were equally unsuccessful (but I got calls back to do surveys). My wife's flight to Munich for two winters in row was delayed by 5-6 hours (because of technical problems), which of course was very disruptive to our vacations. This year, she lost a couch reservation for a trip to Austria (where we were vacationing), which forced me to drive to Munich to get her (2x200km). All what she was offered was a "generous" $100 credit and an arrogant email from "Customer Care" (signed by **). I could continue with many more case stories showing clearly that United is on a downslide and epitomizes everything what is worst in the industry. We will use our accumulated miles and then will never fly United again.

We had more than half an hour to make our plane in ft Lauderdale. Wasn't that busy that early in the morning. I guess she just didn't want to bother to type up some tickets. So me and my two kids have to wait 5 hours and get in 8 hours later because of lay over. I will never ever ever fly this airline again. It's worth paying a little more to have a positive flying experience. If had known what this company was like I never would have bought tickets from them. They messed up our trip. It's not worth it.

Furthermore, I didn't have a seat on my ticket and asked two different United Reps if I was on standby or guaranteed a seat. Both said they weren't affiliated with that flight and couldn't help me. No additional information, no alternate suggestions, just plain couldn't help. Finally after an hour of sweating my situation, I found a United Rep to assist me and assign me a seat. I'm absolutely irritated that I was charged $400 for one 40 lb bag and a one way flight and wasn't presented with additional options or assistance. I'll make sure to stay away from any United flights in the future, and make sure friends and family do. I'm certain nothing will come from this complaint but hopefully it deters future passengers from putting their time and money in the hands of United Airlines.