United Airlines Reviews

Now my miles were to expire in 8/31/2015, and I flew to Honolulu on 7/31/2015, with a Star Alliance member Hawaiian Airlines. I had called customer service and it was United Airlines that told me to use my UA frequent flyer number, and that would keep my miles from expiring on August. I did that, and I do have my boarding pass with my UA frequent flyer number printed on it. Yet, no credit was posted to my account. I called several times, before 8/31/2015, and they always told me that it could take up to 6 weeks for those to post to my account, and that I had nothing to worry about.

Today they told me that my balance is 0, all my miles expired in 8/31/2015 and they are sorry for the inconvenience but there is nothing they can do to reinstate them! They told me I can pay $700 to get my miles reinstated! This is outrageous and I can't believe that it is allowed by law! This company has no right to do this to passengers. I am filing complaints to the BBB and to the Department of Transportation. The same had happened in February with my son, and last year with my daughter. I was sure I would not let this happen also to my miles, but sure thing, they did the same thing!

They tell me that in order for the Star Alliance flight (Hawaiian Airlines) to be valid, I would have to have had also a connection flight with United Airlines on the same trip. There are many wrong things with this. First one they were the ones that told me about this option. They were the ones that told me that flying with a member of Star Alliance would be the same as flying United, and the miles would count as activity and keep my miles active. Now they say they are sorry somebody gave me the wrong information, but there is nothing they can do, and I have to pay $700 to get my hard earned miles back!

Outrageous. Also, what sense would it make to have a Star Alliance if you still have to fly United within the same trip? In that case I would just automatically have my miles, if I was flying United. This was given me as an alternative option, when you cannot fly United (because United does not offer flights between Maui and Honolulu), they were the ones who told me all this, before the miles expired! I told them I would do whatever it takes to keep them active. This was they told me I could do! And now they say sorry, that is not the case, please pay $700 for your miles now!

Unbelievably dishonest company, with horrible customer service, made to frustrate you. Impossible to reach anyone in the USA, and from the Philippines they always say the same thing, which I believe they are reading from a script, and it's like a broken record. No matter what you say or what you ask, they always say I am sorry for the inconvenience but there is nothing we can do to reinstate your miles, unless you pay $700.00. The company hides behind these call centers and you can't even talk with anyone that would be there to help you. Horrible. If I had money, I would hire a lawyer. I will never, ever fly United again, not only because there is nothing good about this company, but also as a form of protest.

Well we sat on the plane for 1 1/2 hours only to find out the local ground crew was disputing taking our baggage off the old plane and putting on the new-- some union issue with Continental and United crews. Awesome. I missed my third flight of day and the gentlemen sitting beside me was at risk of missing the last flight to Ecuador to bury his 15 year daughter who had died and might not get another flight for a few days.

When we finally arrived in Houston 9 hours later there was no one to meet us or assist us in any way. We were in Terminal C and the only United customer service was in Terminal E so all of us proceeded to try and find where that was and hopefully get connecting flights. Once at customer service the lineup was at least 400 people long (I have a video and pics to prove it) and it took 3 hours to get to see anyone from United. Loved standing in line and hearing all the complaints about United and how so many planes had "mechanical issues" that day.

Well at 11:50 P.M. now over 12 hours after I was supposed to be at my final destination I was told the last flight had been at 9:05p.m. and I would have to stay overnight to get a connecting flight. I was provided a $50 hotel voucher which I don't believe anywhere in the world you could find a hotel for unless infested with cockroaches and to be back at 5 a.m. to get a flight now to McAllen airport for the 4th time. How was I supposed to find a cab and a hotel in a strange city I have never been to and be back in 4 hours. On top of it all the customer service people were rude being frustrated at the long lineups of disgruntled travellers they had to deal with and even commented they don't get paid enough to deal with this **.

So I slept in the airport after asking to ensure my baggage would accommodate me. I was assured it would be on my flight. At 5:00a.m. I again went to customer service and asked to check to see if my bags would be on the flight. Again assured they would. Now guess what? This flight was delayed due to mechanical problems and would be an hour late . Finally I was on my last leg of the journey but you guessed it -- got there and no bag and was told it was at my first destination still, but they would get to me by the next day. When I told them I was going to a Ranch 2 hours away no one seemed to care about my bag and didn't even know if it could be brought there. So all my bags were now missing with all my belongings.

The people who came to pick me up decided it would be better to drive the 1 1/2 hours to the other airport to get the bag than risk United screwing that up too. So we went 1 1/2 hours each way and then 2 hours to the ranch and finally arrived 30 hours late for a one week vacation. I have tried over the last 2 weeks calling United 8 times to complain and they even provided me a complaint number but no one will advise why they cannot provide me any compensation for my costs and day and a half lost vacation. NEVER will I fly United again and strongly recommend the same for anyone who will listen.

Since United has only one flight a week to our final destination I would have expected someone would have checked to see that we were in fact on the flight - along with 3 other people - that the flight had been delayed and that we would be landing shortly...and to hold the flight!! 10 minutes! Customer service reps in Houston were great and were feeling our pain. They set us up on a flight to San Salvador, comped us a room for the night and got us on a flight with a different airline to our final destination.

While on the plane I could see them loading the luggage, saw our bags and then saw our bags put back on the cart and taken away...not put on the plane with us!!! So we missed a day & night at our rental--at $200 a day--and here we are 4 days later with no luggage! There wasn't even a representative for United at the airport when we arrived or the next day. No one can tell me where my luggage is or if I'll get it while I'm here. I spent thousands of dollars on this vacation and United has truly tainted the experience. I would recommend using another airline if you are traveling.

I live 35 minutes away and was not fully packed but somehow through things together called a cab (daughter was originally driving me) out $50. They promised and I made them promise they would email me the confirmation within 10 minutes. Of course no confirmation came. Arrived at airport and of course no such reservation made... Needless to say I ended up having to a complete dog run all the way to Dallas with minutes to spare running through airport...Missed my ride from Phoenix airport ...another $50 forgot half my stuff at home... So much stress and running around sorting things out...JUST NOT WORTH IT.. I promise and I mean promise I will never again fly with United... I will take a camel before that ever happens.

Oh and they suggest you contact them for reimbursement on cabs etc. Don't bother after several other incidents I tried, they send a stock sorry email period. I might add that I am a world traveler. I have flown with airlines from places all over the world and would vote this airline the number one worst airline in the world.

We told her we didn't expect the delay because we were not notified via email or text message even though when we checked in I provided the information. After awhile she said she can book us on a flight with American Airlines flight 1054 departing at 8:55 am, landing at 10 am. She checked us in for the next flight. When asked, she said she could not notify them that we would landing close to departure at 10:30. We boarded AA and they delayed their take off. We couldn't get off because the door was already closed and so we just flew to Houston. We missed our flight to BZE. We went to the United service counter where we were told she couldn't do anything about it because the flight was booked with rewards and that I needed to call United.

After calling my credit card, they informed me that it was actually not booked through rewards so United would be able to assist. We went back to the counter for help but was told "This is not how you'll get to BZE. You need to call United." Unhappy that she refused to help, we called United with the number she provided but was on hold for 30 mins. and then were told we had reached the wrong number, we would have to be transferred to international. After another long hold, we were told "There's nothing we could do because the next day's flight to BZE was fully booked". Frustrated at United, we just took a taxi to Hobby and booked a flight with Southwest.

I complained that it was a long drive and my sister already lost almost an hour calling us home and our travel time going back to the airport. The staff then told us that she should be leaving now. Told him "How?" We can't make it in time if we drive our sister there (since we're also not familiar with the way going there). He then told us that he told my sister that she could take a cab at the expense of United. I asked my sister if she was told about that which she said no. To make the long story short, though there were wasted time, she was then given a free ride via a private car going to Dulles and she was able to make her flight with a better schedule because instead of having a connecting flight in Chicago then Japan then Manila, she was now given a BWI-Tokyo-Manila flight. Though we're happy with the result, we're still not happy with the fact that their flight was DELAYED AGAIN and that communication about the ride wasn't clear.

It is a very TACTICAL way for you to TRICK AND FOOL people into buying an ECONOMY SEAT AT A HIGHER PRICE and then charging an ADDITIONAL CHARGE FOR COMFORT SEATS which they thought was included in the economy (flexible) ticket price. And the additional charge does not even show up in the total price of the receipt -- it's a footnote on the receipt -- something which could easily be missed, which again is a strategic way of tricking and fooling your customers into paying more than they intended to!

I urge you to change the set-up of your website! You should have transparency as a courtesy to your customers, not this absurd way of sneaking a charge out of your paying customers! I want my money back please! For the $109.00 charge that in my mind you wisely stole from me. Thank you very much! Also, when I was speaking to one of your representatives they hung up the phone. Really nice customer care you have United.

I used one of the Certificates to get a flight for my friend to see us back home and was planning to use the other two certificates to fly family over to see their new niece and nephew. However, when I called to use the certificates in July of this year, I was told a number of different things and sent to a number of different departments (refunds, customer services, England, U.S.). I heard everything from - "The certificates weren't valid" (which I can't understand because I used one) to "Yes, you are due refunds/certificates here and you will have them by Monday". I have been told several times that someone will get back to me with an answer and still now after four months of chasing and two years since cancellation, I have no answer.

The certificates were valid as I used one of them, but now they have gone past their end date because I could not get an answer. Has anyone else had an experience like this? Is there anything I can do? I mean, it's not like we cancelled for a silly reason. My husband's mother died and now we're out nearly $1000 dollars! Thanks in advance for any help you may have!

Anyway, I thought "ok she was just having a bad day," but it was the same experience on the return flight with numerous flight attendants. I've never had such poor customer service. A smile is contagious, let's all try and remember that!! Props to Southwest, I take frequent trips to SD and Colorado, short 2 hours, and those flight attendants are always funny on the intercom and ask me 5 x or more if I need anything.

5. Lack of communication Flying to Newark from San Juan we had to change planes with 1 hour layover to Las Vegas there was a gate change which no one told the passengers and the departure board was not updated. After we noticed no United employees at the gate did we track someone down and asked what was going on and was told that gate was changed and the departure board had not been updated. We went from hour layover to 10 minutes we had to run (I have a very injured knee) not just few gates down,but to another terminal barely making the flight. I asked the gate attendant why this was not communicated with passengers either on the flight or on the departure board I was given a smug answer that things happen. REALLY!

6. Flight Attendants Very rude, barking at passengers, non-helpful and once again other than how much everything cost on the flight, very little communication. We were still on the ground and a foreign passenger pushed the attendant bell and the flight attendant (wished I got her name but it was flight UA 1460) chewed her out and said not push the bell unless it is an emergency. I thought that was what the call light l was for. The passenger tried to explain in broken English that she didn't understand the attendant walked away. When beverages were served I asked for a soda and glass of water. The nasty attendant I mentioned earlier brought me the soda and said also "When you have time I need a glass of water."

Attendant barked that she only had two hands and I should learn to wait. REALLY! Later in the flight my husband went to use the restroom to take his much needed medication and asked the attendants in the galley (standing around talking) if he could get a glass of water?? You guessed it, the nasty attendant said to my husband "you should have gotten the water when the cart went around" in which my husband replied "I didn't need the water then so can I have a glass of water or not?" The other attendant accommodated his request.

7. THE LAS STRAW. Our flight to Las Vegas was half full and we noticed that in the economy section there was about 5 rows empty. My husband and I was very camped in our 3 seat row with a very tall gentleman (poor guy) so as we have done and been accommodated in the past I asked if we could spread out for a little more comfort. I can't believe what came out of the attendant's mouth. She said that if my husband and I wanted to pay additional $50 each we can move. I said "I'm not talking of the exit rows. (which were empty too) just the other rows that are the same size as ours but an extra empty seat would give us a little more room to breathe." I was told NO! REALLY! Later in the flight I notice other passengers didn't asked just moved to the empty rows I guess that was my reward by trying to do the right thing by asking first.

In closing, my experience with United as an industry is more interested in the bottom line than their passengers comfort and safety. I know I'm not first one to complain about this airline and I will bet I will not be the last.. UNITED IS THE MOST UNFRIENDLY SKIES I KNOW. I will be flying Southwest or Jet Blue from now on and if either airline do not fly in where I want to go and I can't find another airline, I just won't go. UNITED GET A CLUE OR YOU WILL BE OUT OF BUSINESS VERY SOON!

I asked for a reason. By this time at least 5-6 passengers checked in and I was in group 5 (last group). By this time it was clear that this behavior of Ms. Rachel was implied discrimination because I wear turban. I felt helpless and I asked Rachel to write her name and call her supervisor. Rachel declined to write her name and said "I told you my name and that should be enough". Hence I took the video of the bag being fit in the measurement frame so I could share that with respective authorities. While I was doing that, Rachel called for emergency and police.

This is the worst experience I have ever had at any of the airports with any airlines in past 20 years. After 10 minutes, police officer showed up and I explained him the situation. While all this was going on Supervisor Mr. Robin ** (Airport Operations Supervisor) showed up. While I was trying to explain him, he was concerned about my tone and eventually he had no answer as why I was told that I cannot take my carry on bag on board and there was no apology. He had no empathy whatsoever and when I asked for the Airport Manager, he told me that Airport Manager is not in and he is filling for him.

In all this, I was asked by the officer if I wish to pursue this or I wish to board the flight and I chose to gather all the relevant information to share with relevant authorities. In process of talking to the officer and. Mr. ** I had to miss my flight. I was then booked me on the next flight (Alaska Airlines, Flight 318 Y). I sent an email to United CEO. After all this I got a call from Teresa from Customer Care Executive Service Team telling me there was nothing wrong in what happened and United will not apologize.

Needless to say, they had an infant with the group and as was walking the airport to keep the baby, I could hear the attendant at the counter yelling so loud at my family that I finally had enough that I went and asked her to stop yelling and she did not bat an eye, continued to yell. Needless to say, they missed their flight because of the disgusting service. No baggage, a 17 month baby, and elderly lady that was without medication sat in Omaha until 6:30 pm. They were expected in Dublin, Ireland late Monday night but because of the disgusting service, they will arrive in Dublin on Wednesday. We had very memorable time and a warm welcome from my small town I live in but I know this experience with United Airlines Customer Service in Omaha overshadowed the experience they had while visiting.

I'm so disgusted and embarrassed by this airline that I will never use them or recommend them. I will gladly pay extra to avoid United Airlines. United Airlines need to train customer service how to accommodate customers, not yell at them. And make sure they do not miss their flight, especially when they were 1:45 hrs early. Customer made them miss their flight and I totally believe the lady that was yelling so much did this on purpose. NEVER FLY UNITED AIRLINES.

Immediately, I called UNITED because EXPEDIA will not/cannot help you with airline re-scheduling. After 4 phone calls with agents in various nations that would not help me from their varied call centers, I was hung up on, put on hold for over 30 minutes, and told there was nothing I could do but re-purchase all the business class flights again. FINALLY, my 5th call, I contacted a CHICAGO agent named Vicki. She reinstated all of the flights and tried to get me a credit for the flight he flew the day earlier. It could not be done ONLY because I used EXPEDIA. She told me to be sure to book flights through the airline directly because the online booking .coms are in competition with the airlines and they will always match the price and give better customer service if you go directly through them. Never again - United direct service is the way to go! Thanks Vicki!!! If you can get through the other foreign call centers to an AMERICAN agent. :-)

Made to the gate for Denver flight but agents had no idea how to process my change even though they could see me on the flight. They were so concerned with on-time departure they said "get on and find a seat." When I got on the EWR to DEN flight I was NOT in economy plus but stuffed in the back. In my seat I paid for the entertainment and found the device that changes the channels was not working. Stewardesses said this is a known issue and I heard 3 other passengers complain about the same issue. When I went to the bathroom the faucet was inoperable so I was unable to wash my hands. This was another equipment failure that was KNOWN to the crew. Why do you continue to operate in this manner? You are profitable, give a little to your 2 million mile passengers. I paid about $1000 for this ticket and was treated worse than a cow.

I call back spoke to a manager by the name of Critike which I think the name is not correct but he claim that is nothing United Airline can't do. He said state people need not to travel with computers or no electronic item. That is too big. I really thought he were crazy because today everyone travel with their laptop for business. I need for United Airlines to paid me back for my laptop. The value is 2199.00 and they just don't care so I thinking it should be big space in the plane.

Please help. I cannot do my homework. I do not have any other means but to go to some house. It's not fair. On top of that the supervisor closed the phone while I were speaking to him. The reference number given to me **. On top of that I received two text with different reference **. I need to go back and re-submit it. I got the image but my phone is not working in this location. My flight number is ** from IDA-RIC leaving at 9:40pm.

I think it stinks that they put in big letters, "One Free Bag" if you have this card. Didn't even notice the asterisk because it was small. Go read the fine print at the bottom and sure enough that's what it says in 4 point font. Garbage. So I canceled the card. Even that guy didn't care or say anything to try and persuade me to stay. I will never fly United again, EVER! Tired of the employees sounding grouchy and the nickel and diming fees for anything and everything. I hope United goes under! Loved them when they were Continental and will fly Southwest from now on.

Original Review: Oct. 26, 2015

Yesterday (2015-10-25), I called United Airlines customer service (1-800-864-8331) to refund my mother's flight ticket (purchased with award miles). The representative, Janet **, confirmed the transaction, charged $200 on my father's debit card, and we received the confirmation email saying, "Sun., Oct. 25, 2015/Visa 4271 was charged 200.00 USD for the following: MileagePlus Redeposit Fee / EDD **". Finally, I asked her when we should expect the award miles go back to my mother's account, Janet asked me to wait (10 minute, and asked me to wait another 10 minutes), then told me she cannot refund it because it is part of the round trip itinerary. I asked her where I can find this refund restriction, Janet asked me to wait again (another 15 minutes) and cannot tell me.

So Janet transfer me to her supervisor, Violeta **, she showed me a web page saying the ticket has to be unused. The ticket is not used and the rule doesn't say roundtrip, and why we can get the confirmation email if it is not allowed, Violeta hung up arbitrarily while I was explaining the above reasons to her. It is unbelievable that UA's customer service supervisor hang up on customer. I called again and another representative, Lyn (who refused to give me her last name), answered my call. I explained the above situation to her and asked to speak to Violeta.

Lyn said she cannot transfer me to a particular person, but she can transfer me to that department. I said OK and Lyn transferred me to some line that has non-English greetings. I waited for 1 hour and had to give up. My father's debit card is still charged with $200 dollars and the award miles is not refunded to my mom's account. I cannot believe a big company like United Airlines treats its customers this way and steal 35,000 award mileage plus 200 dollar from my parents.

As soon, and I mean AS SOON as my butt hits the chair, two older passengers follow suit to the back... With the seatbelt sign on. I thought about warning them, but figured they would be told the same. Surprisingly, they were cheerily allowed to both use the available restrooms with not so much as a flinch from that woman. It was seriously within seconds of turning me away. May I ask WHY???!!!

Why was I not allowed? Oh, because I'm young and the geriatric flight attendant is secretly hateful because her youth has left her far behind in the dust and all the power she has left in this world is to be a vigilant bathroom guard!? Yielding her power over those she deems fit, and not treating every passenger with respect? I may look like I'm under 20, but I'm well into my 30's and flown countless times all over the globe. I know how we should all be treated. Fairly and compassionately and without judgement but I felt every bit of judgement from that bitter old flight attendant.

Sorry you can't retire and this is the most you can get out of life... I've worked customer service before. It's good to NOT take your worldly grievances out on innocent unsuspecting passengers who already get nickeled and dimed to death for this greyhound bus in the sky. Just know I won't forget! I created an account just to review this bitter old hag and the company that keeps such a tender hearted employee on staff. Simply amazing. I could never get away with such bitterness and resentment in any customer service setting. Absolutely despicable. Disgusting even. I can't wait for this flight to be OVER. Such a terrible experience. Terrible woman with hate in her heart for the contemptible youth of the world! Screw you and United.

Coming back I asked the agent about a chair to take me to my connection she said I was all set. Got to that stop there was one chair I asked if it was for me. Sat down and the lady said I wasn't on the list. I told them I asked before boarding the plane. Reluctantly took me to where I could get a electric car to take me to my gate. They were already boarding my plane. Got on economy plus seat did have more legroom but the seat was very uncomfortable. A lot of people were saying how bad the seats were. The service on that plane was worse than the first one. They were very rude. I was glad to get off the plane. I will never fly United again.

So, my traveled miles weren't applied even with my credit card using my married name and not one supervisor was able to apply my traveled miles because they didn't have my married name on file even though they took my money and my card that is hyphenated with my original mileage name! Never ever again. It is without hesitation that I NEVER will ever refer this airline to anyone.

On the day of the flight back we found out that our flight was canceled (we did not receive any notice in advance). We had to wait a few more hours with all the kids until they transported us to Lufthansa with a 7 hour wait in Frankfurt! Delaying our arrival to Tel Aviv by 8 hours! All this with 4 tired (from the long journey) toddlers. We were not informed of the reason the flight was canceled. Needless to say that after all the discomfort United Airlines put us through they should have at least made sure we receive the same benefits we were promised in advance. You can imagine our surprise and dismay when Lufthansa informed us there are no bassinets available on the flight and also the Kosher meals we ordered are non-existent. We knew the journey would be a challenge to start with but the total disregard of our requests, the mistakes made by United Airlines and the negligence regarding the mistakes that were made caused this trip to be a total disaster!

After getting to Newark, I waited over 2.5 hours just to talk to customer service in the middle of the night. When I was finally able to talk to somebody, I was told that I need to wait 24 hours for my next flight and they won't pay for my hotel or food. Obviously I know your airlines are responsible for it and when I expressed my disapproval, your agent/staff threw a ticket in my face, saying he won't help me! I have flown a lot and I've never had such as horrible experience, where all the staff were rude and legitimately aggressive to me and my fellow passengers. At one point we waited for over an hour for a supervisor, who in the end just didn't show up. So with no place to go, thanks to your staff not wanting to help me pay for a hotel, I had to spend over 24 hours stranded at the airport! So again, it was the worst trip of my life and I don't know how you are still operating when you're treating customers that way.

What I went through while flying with you has put me off flying with you ever again. I already told my secretary that I WON'T EVER FLY WITH YOU! Having a broken plane is one thing, but from the aggressive staff, to not paying for a hotel or food, all while making someone wait 24 hours for their flight - this is something I find absolutely disgusting. I am honestly considering a civil suit against you because of the trauma you gave me!

They gave us options: Late flight afternoon from SNA, CA landed in JFK, NY. Connected at different airport before arriving to JFK. Coach classes. No refund the difference in money. Late flight afternoon from SNA, CA landed in Newark, New Jersey at 1:30 am. Then walk inside terminals in Newark, NJ to catch American Airlines. Then catch the shuttle/bus/taxi to go to NY??? If we need flight, pay more money. Lifetime vacation with a frail 75-year-old mother and we don't know anything about New Jersey.

We spent the next 40 minutes fighting with UA employee. Finally with a long line that was growing behind us, they offered: LAX in the next hour to JFK 1st class. Free shuttle. It took 40 minutes to fight, not talk, just fight, to get 1st class tickets for a lifetime vacation you pay one month in advance for United Airline. And, you respect them showing up 2 1/2 hrs before departure. Long line in LAX. Drag my old mom into the angry crowd at security checkpoints. Comfort her and hope she is ok. Return from Reagan National Airport DCA. Weather was very good and cold. Excellent visibility. No announcement of flight delay caused by weather. Showed up 2 1/2 hrs before departure. Wait in line. Another delay. Overselling tickets. She asked: "Is there anyone who volunteer to give up your seat for the next flight please see me." All carry-ons must be checked in because spaces were small.

Passengers lined up to check in carry on. And wait for someone to give up seat. Flight was behind schedule and a domino effect started. Touched down at IAH (Houston Texas) 1/2 hour behind schedule. Terminal B. It took almost 1/2 hr to taxi and find parking for the airplane. Then time to unload passengers. Run to retrieve our carry on knowing that we were late for connected flights. We hoped UA would rearrange the next flight asap. Running from Terminal B to Terminal C with a frail elderly, it required a good pair of legs, a good working heart and a pair of good lungs. Maybe for me, but not for her. Once we were at our gate in Terminal C and saw our plane was still there with door still opened, we showed the tickets to UA female employee at the gate and asked her to let us board the plane.

"No. But you need to sit down and we will let you in after 30 minutes." Flight was already behind schedule. We asked the UA employee next gate, she said, "Mechanical problem. Engineer checking right now. Just wait they will let you in." We sat down and wait. After 30 minutes, the plane moved away and headed to runway. We asked why. She said: "It is your fault. There is nothing we can do about it. I cannot help you. Call your travel agent." "Why didn't you help us at the beginning instead of making us wait for 30 min? You promised you let us in!" "We don't promise anything." Several customers stepped in to intervene and asked her to help us. UNBELIEVABLE!!! (There are good people who were willing to jump in fighting for us. God bless you!)

Reluctantly, she said the next flight is around 4:20 pm. Dragging my frail mother running from Terminal C to Terminal E. Probably more than 2 miles running by foot. She tripped several times. Fainted and exhausted. At Terminal E, gate closed. Boarding time for flight at 4:14 pm was closed. Another flight at 5:20 pm. Wait with angry crowd. I just prayed she would not pass out or have a sudden heart attack. No First Class seat available. Coach only. No refund for the difference. No apology. No water for mom, very thirsty.

Another announcement: "Is there any passenger willing to give up your seat please stand on this side." Overselling tickets again. Wait again. After boarding and everyone sat down, we asked couple times for water. There, water. Drink it slow mom. We be home soon. Then, time to eat. "Honey, I am hungry. I like the foods they serve us in First Class section. Can you ask her for me? We paid very expensive tickets for vacation." Why not, mom? You deserve it. After all, we only want a good lifetime vacation for her. That UA flight attendant came with a loud voice: "You don't get to have this foods because you sit in coach class. You must pay for the meal because it is First Class meals." Poor mom, she did not even touch the snack they handed to her. Poor sister at home, constantly on the phone with UA agents to make sure we are ok. We landed in SNA, CA at 7:40 pm. Original arrival was 4:01 pm. More than 3 1/2 hours late.

It took us several weeks to file complaints, to talk/explain with more than 3 UA reps. Finally heading to Ms. C ** at UA Corporate Customer Service. "We issued 2 vouchers value at $125/person. You must flight with UA to redeem the vouchers. We don't return your money. As long as we give you Coach Class, that is all you have. We released ourselves from liability." She denied all the wrong doings of United Airlines and refused to apologize.

I would like to ask all passengers who purchased flights and services from United Airline and affected by these unfair practices, bad treatments and mafia-like business to bring your cases to FAA (Federal Aviation Administration), NTSB (National Transportation Safety Board) and DOT (Department of Transportation). Please file complaints and demand for compensation. Also, please complain with them about overselling seats/tickets. Please contact your local Congressmen and women to reinstate anti-trust laws. The space is for all eligible airlines and no one has the rights to dominate certain areas or flight paths. All of us lost our money and respects. No problem, But don't give up. Even if you don't get money back. I asks all passengers whose flights and services were affected by UA please bring this corporate to its knees in class action suit. And don't forget to reinstate anti-trust laws that every American needs.

My family made every effort to get up at 3:00 am to get to the airport early only to have a very inadequate flight crew come sauntering in late seemingly without a care in the world. The flight attendant giggled the whole time she made her announcements. They certainly never apologized for the delay. When we landed, we had only a few minutes to make the final boarding. No one at the gate offered to call ahead to let the connecting flight attendants know we were coming. We had to run a mile from one gate to the next in which my daughter twisted her ankle getting to the next gate. Her ankle was swollen and turned black and blue. This was not a very good first impression of this airline and I would be very hesitant to fly UNITED in the future.

Again, this is for several flights and the price is displayed both on their websites and flight finders such as Google Flights and Hipmunk. They are falsely stating flight prices in order to draw customers in and then pulling a bait and switch with higher priced flights. This is clearly false advertising. And, the company should be required to grant customers the prices they display online as other airlines have been required to do so in the past.

If requesting the name of the person you are talking to in order to file a complaint with the airline itself, good luck getting it. Representatives will only give out a generic name and job description - such as "Brian" the supervisor, and won't forward you to their higher ups or tell you which location they are at so you can identify them to United. Not only is this negative for the consumer, it doesn't allow United to resolve problems with ineffective customer service people for the rude way they treat potential customers - doing a disservice to the airline as well if it does want to improve.

In the end, if I'm going to pay more anyway, I'm going to fly with a better airline. We all know United planes are outdated and cramped and their in-flight service below par even for a U.S. Airline. Now that their international rates are the same or more than other airlines, I won't be flying them at all for either my frequent domestic or international flights. And I wouldn't encourage you to, either. Unless you want to pay the same price as other airlines for service that's at least twice as bad.

It has been 30 days now. I have spoken to Baggage resolution center numerous times since my arrival and has absolutely no information for me as to the whereabouts of my luggage! I find it completely unprofessional how in our world today, with the security and technology available to you as a large airline, can completely misplace baggage. I have already claimed via my insurance but the total value of my belongings inside my luggage is more than double what my insurance are able to pay out. I have certain items inside which are completely irreplaceable.

I had to buy new gifts for my family and clothing for myself and spend a lot of money because the prices in Israel more expansive and all the time I spend to file the claim form and trying to find all the receipts and info they require for the form. So my vacation turn to a nightmare, thanks to United. I hope that the bag will be located and sent back but should it never turn up and be reported missing indefinitely, I believe that I am entitled to some form of compensation from the airline. I can be reached on my mobile (**). I would appreciate an update as soon as possible.

My Sister's flight got delayed 3 hrs from San francisco to Houston and she missed the connection to Rio, I had to exchange my flight and spend one more day in Houston so she would not travel alone. UA told me to get my luggage, as it is against the law to send luggage without a passenger to a different country, when I went to the luggage department they told me that they could not retrieve as it was in a bin inside the airplane, and the airplane was about to leave. Once I arrived in Rio, the luggage department advised me that my luggage never departed from Houston, that I it would come on tonight flight and arrive Wednesday Morning.

Today (Wednesday) I called luggage department in Rio and they advised that my luggage never arrived and that they would try to send me on tonight's flight so it would arrive tomorrow by mid day. I then called the US 800 number for luggage, and they told me they would send a notification to the Houston airport, I requested to talk to a manager and no one was available.

Here is what this caused me: I have missed total of 3 days of my trip so far, 3 days of vacation @ work = 960 dollars as I don't have any of my personal stuff such as makeup/clothes/shoes/bathing suit and etc, I am stuck at home wearing pyjamas. This is not allowing me to spend quality time with my family, and have fun in Brazil so pretty much it has screwed up my trip, there is no money that can fulfil that. I am still uncertain that they will find my luggage as in Houston they told me it went to Rio, in Rio they told me it was in Houston, it would arrive the following day and it didn't. I am afraid this baggage is lost or stolen, which makes me even more upset as all of my best items are on that suitcase.

I am very frustrated, lack of customer service/empathy from the folks of your company, no management available, long waits and no one can give me certainty of what will happen. UA offered me 125 dollars, meaning to buy basic stuff - this is nothing in Brazil, everything is very expensive, and I will not be able to find clothes to make me comfortable to leave the house, as this will not be enough for makeup/bathing suit/shoes and nice clothes. So pretty much a waste of my trip/ time/stress. There are only 2 things that I want to know: Where is my luggage and who can give me Certainty of when will arrive? What united will do to give me back the time wasted/ vacation wasted and this horrible experience?

Update 10/8/15: This is the 4th day without my luggage. I have not heard back from you so I will try different channels, again my luggage has not departed from Houston to Rio. I am already pretty sure it was stolen, and I am sorry for the lack of competency and empathy of the personnel @ United. My trip and my days have been ruin by United. And a manager has not yet contacted me.

So you hold some flights but not others right after we were told that is not something you do. What makes some people vacation more important than others? We got off the plane and went to customer service to get a different flight and experienced two of the rudest customer service agents I have encountered. Showed zero empathy and we're told they wouldn't do anything for us. It was not their fault flights get delayed and that is something that has to be handled through the phone. What is the point of even having customer service at the airport if all they do is tell you to call someone else? They actually care about your experience. So we called in anyways where we were told all they could do was submit a form and someone would email me. It has been five days, still no email. I let the agent on the phone know I was never flying United again, that it was the worst experience ever.

And she informed me that she would give us a seat with more leg room. But the only people that could do it was the customer service at the airport that had already told me they had no ability to help. Went back to the counter and the lady and her manager I spoke to earlier walked away from counter so they didn't have to speak with me. Once I got another rep they walked back up and started helping the line. I explained what happened again and the customer service already told me they had the ability to do it and I was still on the phone if they wanted to talk to them about it. After a deep sigh they moved us up a couple rows so we had more leg room. Seriously we had to go through all that for more leg room. If I could give negative stars I would. And I plan on letting everyone that will listen about my experience and suggest they book with someone who will value their time and care if they continue as a customer.

The whole service was awful. Among things, their hygiene is terrible. They never offered meals on a long portion of the flight. Hardly ever offered drinks and never any alcohol. They delay you, and their flights land late which they don't bother holding since they were overbooking flights. A lot more, but you are better off avoiding the nightmare. Book any other airline.

I called and spoke to a supervisor who said when the plane changed from a 2 cabin to a 3 cabin, the customer is automatically supposed to know they are downgraded to business class. At this point, she said there was nothing she could do... the flights are full. My husband has migraines on flights and sitting at the front helps for some reason, plus I wanted the extra attention since he has just been cleared to fly by his surgeon. When I upgraded, I was told I was paying for first class. I have emails stating I'm in first class. I was never told "you're in first class unless the plane changes". I'm angry and sad that his "bucket list" trip has turned into this mess and added stress to someone who is recovering from his 4th brain surgery.

Upon arriving to my destination in Fargo at 12:45am, I was so exhausted that I was unable to complete my task at hand with my work and booked a room for rest. Once I caught a taxi to my hotel, I had noticed that I left my iPhone in the seat pouch of which I was sitting. I immediately called the United customer service line for help. To my surprise, I was trying to communicate with someone in India that was handling my issue from a Q-Card or a cheat sheet. The language barrier was absolutely ridiculous. I explained to them that the phone is in the pouch of seat 5-A and is sitting at the gate until 8am the next morning. His only respond was go online and fill out the lost and found section and the airline will do what they can to get my item back to me...

Now keep in mind, it wasn't lost, I knew EXACTLY where it was. I simply wanted someone from the airline to retrieve it before the next boarding passenger sat there and retrieved it themselves. I explained that I would still fill out the online info but please have someone step on the plane and get it. His reply was that he had no control over that but insisted I just follow the steps online. I hung the phone up and tried another call to a different number at United. To my disbelief, right back to the India call center. This time it was a female, and the language barrier was ten times worse. She was reading from the same "What to Do" sheet as the other one. The results were the same as well. Go to the site sir and follow the steps on the site.

Seeing that I was not getting anywhere, I decided to get some sleep and try again in the morning. Of course the call went right back to India. At this point, I was so frustrated that I had no choice but to take my chances that the flight attendant or the cleaning staff would find the phone and turn it into your Lost and Found division. At least the phone was locked and I may be without it for a few days. The next morning, I had my secretary call Verizon and switch the service to a new phone as I can't be without it. By that time, someone sat in that seat, retrieved the phone and hacked it. They ran up 7 gigs of data and the phone is obviously not coming back to me. All my work info was on that phone as well as 2 years of correspondence from clients.

I don't blame your Airline for my stupid mistake under duress, however I certainly do blame your Airline for not handling the situation appropriately. I know in today's economy we are all watching our bottom dollar and doing what we can to save on daily operations and expenses. However, I'm sure your passengers would much prefer to pay a few more dollars per ticket and have an American handle their issues instead of a call center in another country. In my line of work I too depend on a lot Outsourcing. If I handled my Outsourcing the way you do yours, I would be out of business.

This entire mess has cost me thousands in lost correspondence data and over $700.00 in cash. If your Airline would care to defer my expenses to airfare, a destination of my choice would be most appreciated. In which case, I'm sure I would be most eager to fly with you again. I would also ask that you reconsider your current call center staffing. IT DOES NOT SERVE YOUR CUSTOMERS WELL AT ALL!

Next day at the airport I was waiting to go up to a counter when a United woman (Shauna) called me over to a self check in booth. I put my passport in and then she asked to see my ESTA status. I looked for it on my iphone but couldn't find it and she said I would have to go to an ESTA computer way down the concourse and get proof that it was current. I knew it was current until April 2016 as I had checked it before I left home and told her so but she said I had to get proof. I went down and came back with my ESTA number but she said she needed to see the date and to go back and take a photo of the date. I said it would be on United's computer and she could also enter my ESTA number to bring it up but she insisted on a photo so back I went.

When I returned I couldn't see her anywhere so went up to a counter, didn't mention ESTA, and was issued with a boarding pass! I then asked the issuing woman if my ESTA details were on her computer and she said "yes". When I went to board, Shauna was checking boarding passes and said to me 'Oh, you made it." I told her she had given me the complete runaround and that I hadn't had to show the photographed ESTA date and no one had mentioned it. She said she was "just doing her job". If she had been doing her job she should have established why I hadn't been able to check in online. I was so thrown by her insistence on proof of ESTA dates that I forgot to say I couldn't check in online because I needed to show proof of onwards travel, which I had in the form of my e-ticket itinerary.

I have since been to the ESTA website and there is a question - DO I NEED TO BRING A PRINTOUT OR DIGITAL COPY OF MY TRAVEL AUTHORIZATION TO THE AIRPORT? Answer: NO. DHS will be able to communicate a traveler's ESTA status to the carriers. However, DHS recommend that travelers print out the travel authorization application response in order to maintain a record... "Just doing her job?" - I told her I wouldn't have got into the States four weeks earlier if there had been a problem with my ESTA status but she was on a power trip and wouldn't listen.

Then on the way back our reservations were cancelled and had to be re reserved again. Luckily seats were still available for them to be able to do that. They also had the special meals that we had originally ordered. Those can only be ordered 24 hours before the flight. So how was that possible?? Anyway in Zurich at our layover I was especially picked for a SPECIAL SECURITY CHECK. I hate this airline and will NEVER EVER travel on it again. I recommend people read these reviews before they buy tickets to travel UNITED. This company should go out of business, their planes always have problems especially at the Knoxville TN TYS airport. This is not the first time this has happened to me and my family.

We had traveled to the West coast 3 years ago and had a nightmare of trip then too. But this one takes the cake and so I had to write about it. There was one lady at the counter at the gate who seemed not to like that I was so assertive in fighting for a hotel room. I am of East Indian origin and she may not have liked me to start with. My trip was great except for these issues which made it really miserable. I HATE this airline and hope they go OUT OF BUSINESS SOON!!!

The staff at the United desk were cold, callous and basically told my friend it was her fault she didn't keep up with current immigration law. I understand that people should be responsible for these things to an extent, but if a customer already has a ticket I believe there should be some sort of notice given by the airline because having to say goodbye to a friend literally at the last minute was terrible. The staff was not helpful and made the whole situation that much worse.

Our flight home was then delayed an hour on flight. We got in the air and then were told we had to land in London because of a "left engine problem" and "navigational issues" that would not allow us to cross the Atlantic. This took an additional hour where we were sitting on the plane with no answers. After telling us the flight was cancelled, they offered no help and only gave meal vouchers to a select few who happened to go to the United Desk. There were hours and hours wasted because of United and their poor aircrafts which had several issues and we were all pretty tired of their terrible customer service. They have still not offered us anything to compensate for the time and money lost. Unless it's a short flight I would recommend no one fly United and I definitely won't be traveling with them in the future.

Finally we reached Washington and went to customer service. The agents were really rude, they scheduled me for another flight for 12 hours later (though there was a flight earlier in the morning), and did not get us any hotel and said I have to stay all night long in the airport. I was really hurt and crying. It was my first flight experience in US but it sucked. DO NOT CHOOSE THIS AIRLINE EVER!!!

After wandering the airport for 2 hours they finally told me "oh you're supposed to go to the gate where the cancelled flight was scheduled". Like we are mind readers. I went there which was a zoo, and we found that hadn't even rebooked ANY of us in 9 hours. Another hour of waiting and we had missed any connecting flight and had to stay overnight at a hotel. The vouchers weren't even enough to buy a drink at the hotel. We asked the other airlines passengers and they all had substantially higher vouchers. We were delayed for dinner, breakfast and lunch but they only gave us two meal vouchers.

When I asked a Lufthansa agent at the gate if she could check my upgrade status, she actually snatched my boarding pass out of my hand and looked at it and said "So, you are in an aisle seat in exit row in economy and that's not good enough for you?" She actually said that! I said "ma'am excuse me but this is United's premier policy and I'm just asking you to look at the list." She pretended to look at the list but it was clear she just glanced at the computer and said "we're full" without even checking, and threw the boarding pass back in my face. United and Lufthansa are partners and their personnel wear the same uniforms and yet they each will say you have to go to the agent who represents the actual carrier on the flight!! This rudeness at Frankfurt happens every trip. I do everything to avoid a change in Frankfurt from now on.

How are they allowed to book flights you can't make and not hold it if you're on their manifest? Or send someone to tell you! I gave my voucher to the customer service rep. He needs it more than I do working here! Unacceptable! No customer service. All this as I sit and listen to them give 500 to anyone willing to give up their ticket to a fully booked flight! Amazing!

By the time it got to me they said "sorry about that - here's a ticket for tomorrow." No compensation for missing my flight, and no hotel accommodation. I said "that's not acceptable." They said "well you were late." I said "no, I was not. I was here at 9:02 - 15 minutes prior to departure." They said "well we didn't see you here, so that's that." It basically came down to my word against another gate agents word and that gate agent said "I didn't see him here so I don't really know." Heads up. They overbooked my flight and I'm stuck in Texas. I won't be there tomorrow. I will let you know. Delete gate agent said "oh well that's all we can do for you."

After a prolonged amount of complaining she finally issued me a hotel voucher. All the while still saying how I was so lucky that she did. In addition another gate agent came over to also point out that I should've read the ticket and it was my responsibility knowing that the gate is been changed. I have to say I have never seen such a poor display of customer service or customer care. I will refuse to fly United from this day forward. I do have to say there was one gate agent involved who was very upset herself. Not upset at me but upset at the airline. She's obviously under a lot of stress and I felt very badly for her. She did try to make things right.

When she returned, she said that I needed to select the Global package. I asked if it was the same price as the US subscription, and she said yes. I agreed that that would be ok, as long as it was the same price. She said she will note on my Mileage Plus account that the package would be exchanged, once the charge from my United Chase account is posted. After talking to Candance, I looked online to find out that the Global package for myself and one companion was a total of $899, an additional $200. I called back and spoke to another rep., and they informed me that they did not see a subscription package under my account, and I needed to call the Chase Credit Card.

Chase informed me the charge was pending, but United should be able to see it. I called United back and told them my concern about the additional cost, and if I could not use the package on my trip, I did not want it (this all happened the same evening-Aug 31). United told me to call Chase back. Chase said that the Merchant (United) would need to issue a refund. I called United back, and they said Chase should of emailed me some sort of invoice/ticket number, so I can enter the refund request on the United website. Of course, Chase did not know what United was referring to.

For the next couple of days, I consistently called United Airlines only to speak to unknowledgeable reps, with poor customer service manner (one was even a Manager (Tara or Tanya-so they said)). On the 2nd of Sept., the charge was posted to my account, and I am still trying to get United to help settle the matter so that I could book my tickets. On the second I spoke to Chase again, to inform them of the problems I was having with United. Chase entered my request in on the United website, using the transaction number as the number required when requesting a refund. Every day after that, some days a couple of times, I called United to try to find out the status of the Refund request, because I was still waiting to book my ticket.

As you know by now the prices are going up because I am traveling the first part of November. Several times that I called, the rep., would tell me that I needed to speak to someone in the refunds dept., and they would transfer me. Each time the phone would go silent, and then I would be disconnected. I would call back and ask for a direct number, but was told that they do not have a number, just a transfer function. I sent emails to Mileage Plus, each time getting an automated generated tracking number, with a note saying "thank you for contacting us," and "someone will be in contact with you." That never happened. I eventually called Chase back to request a dispute.

Well today, Sept., 24th I get a letter from Chase stating that the charge is valid because United provided the service requested. United still has my refund request with a status of: due to the circumstances your request has been forwarded to the Subscription department to review. There are two numbers on the back of my card. One for Chase the other for United Mileage Plus. When I called the Chase United Mileage Plus number again, last week, I finally spoke to someone, who said my refund was issued a couple of days ago, but it may take 2-3 months before it is posted to my account. When I spoke to Chase, they informed me that it was them that I spoke to and not United and a refund has not been issue. I am out of $699, but I will never fly United or use Chase again.

They cancelled our flight home also because they said it was priced on a round trip ticket. We flew the exact same flight home. Instead of $275 home, it costs $1300. It's all crazy. Terrible customer service. Also I had forgotten, United charges for the first piece of luggage, so our luggage cost $200 round trip. No refunds - I now have a credit minus $200 fee and had to pay United all over again for the flights. A trip that should have cost us $1100 round trip cost us over $3000.

It was our first time with United Airlines. Every flight was on time, connections made easy due to the helpfulness of ground staff. During the flights the attendants were helpful and friendly to all passengers as far as we could tell. The food was so-so but we don't expect gourmet on planes. Due to the duration of some flights we had upgraded to Economy Plus seats, a must for longer journeys, and we had gone online to select our seats as soon as we received booking confirmation - go for the exit seats within your booking class of seat for 2-3 times the leg room of others in the same class. I have seen complaints from somebody who turned up at check-in and expected to get four seats together for his family and complained when they weren't available. Do it online to avoid problems.

I sympathize with people who have had bad experiences, most of which are totally unacceptable, but felt that we saw a different side to report and show it is not all negative. We have no ties to, or preference for, United or any other airline, and hope our 'luck' continues regardless of who we fly with. To those who have suffered, may your future journeys be as trouble free as ours was.

I would have to rate United Airlines a big 0. I also asked if they had a band aid because I had cut my leg on a piece of metal and I couldn't get my leg to stop bleeding, I was told they could call an ambulance, but that they had no idea where the band aids were kept. I was treated like someone who had rode up on a short but with a helmet on. Also, I have COPD and I run out of breath real quick and each and every person I asked to give me a ride had an excuse. I have ALWAYS tipped $10.00 and even had one in my hand. I got so many different excuses as to why they didn't have time for me. One cart was even empty and his excuse was "I'm doing my boss a favor right now - just look for another cart." Keep in mind, these carts are for handicapped.

A guy with a United badge walks by so I ask him what we should do. He looks at our ticket, directs us to the gate right next to the other gate and tells us that there is an empty plane there with the crew aboard waiting to go the same destination. We climb aboard and a few minutes later we are off and away on a mostly empty aircraft. On the return flight one of the stewardesses told me I was rude for bumping into her in the aisle when I was trying to find my seat. I said excuse me when I was trying to get around her and she ignored me and when she called me rude I was so shocked I apologized, but she just stared at me all pissed off. Seriously, she doesn't need to be a stewardess if she can't handle being bumped into.

Made many calls to United (not helpful). Filed lost and found reports with Denver Airport and United (Denver Airport people were incredibly helpful). My brother flew through Denver two days after me and went to the gate where the announcement was made. The agent that made the announcement was not there, BUT, the agent that was there not only heard the announcement, but saw the bracelet. When my brother showed her a picture of my bracelet, she said, "Yes, that is the one." She told my brother that the bracelet was put in an envelope that goes into a box that is picked up several times a week. It is then sent to a warehouse in Houston, Texas.

Through a phone call, I found out that they were running behind by at least a month in matching lost items with their owners. A month later I was notified that my bracelet was NOT found. Hmm??? Interestingly enough, one person that I spoke to said that items with value often "go missing" after they have been turned in. So, that means the employees of United Airlines are dishonest. My bracelet WAS FOUND but apparently STOLEN by an EMPLOYEE. I hope that person is enjoying it. It is not necessarily the monetary value of the bracelet that I miss, but the sentimental value! I will try my very best to avoid United Airlines at all costs from now on!

It was not just awkward and distressing for me, but it was embarrassing for the flight attendants who were at an absolute loss to do anything to assist me. For the record; I was very polite and understanding of their awkwardness. I have since written to United Airlines (four times) and have even copied in the CEO Oscar Munoz, former CEO and suspected criminal Jeff Smisek, Executive Vice President and General Counsel Brett Hart and Director of Customer Care Laura Mandile. None of them have seen fit to respond.

United Airlines Customer Care response (via Customer Care Leader David **) has been non-accountable and tokenism - first offering me a $100 travel voucher and later 10,000 Mileage Plus points. I have requested that United Airlines review their policy as not only are they out of step with their Star Alliance counterparts, they also display an utter disregard for their Business patrons and the very serious matter of providing food that does not make people sick. As of two weeks ago, I have requested that David ** escalates my formal complaint and provides evidence of having done so. To date I have no response.

In first class WiFi is free, but you have to pay in coach. So here is my issue with that: I do not have a personal device, all I have is a laptop and a phone. I certainly do not want to watch a movie on my tiny phone screen and did not bring a charging cable for my laptop. So I had no entertainment on a 5-hour flight. This is just ridiculous! What about the travelers who do not have a PD? Congratulations, United - you found another way to rip off your customers - Shame On You!

When we went to the embarking area we noticed most of the passengers were looking a lot better for wear than we were. When I inquired how they were they informed us that they had been offered hotel accommodation for the night. I did complain at the desk but they only asked me for my address. I complained further when I got home and as a result of constant emails and phone calls we were given a Visa card to the value of £65. I did ring Hayes and Jarvis whom I purchased the holiday from and they offered nothing. Lovely people!!!!

They tried to give me another flight but it would have cost me 1,900. Something has to be done about these airline...it seem like they have a scam going on. They finally agreed to give me a refund in 7-10 days but I'm very disappointed because I took off 2 weeks from work to go on this trip. I didn't know that me trying to check in to my flight would be such a nightmare. Never buying for United again.

We were directed to customer service. While waiting in line we observed a supervisor yelling at a woman "I do take this personally". Turns out she was upset and hurt his feelings. He told her she was not getting on any United flight and get a reservation on another airline. When it was finally our turn the agent couldn't communicate what was available to us whether it was her system or what I do not know but after the third story about another flight I was trying to get clarification. Evidently because I raised my voice she said "I'm not talking to you, I will speak with your husband". She further explained "she has feelings". It was at this point she shared the story of the supervisor being upset by another passenger and telling her she is on her own that she would not be allowed on any United flight. She decided to threaten me with that action if I didn't stay quiet.

I object to any company allowing their employees to believe their feelings trump that of customers they have wronged. We still don't know what flight we will make tomorrow but she gave us a voucher for a discounted room and was prepared to send us on our way. I explained we were told United was obligated to pay for that room. She said it was weather related and that would not be the case. I told her that was not the case, the airline sold our seats, we did get there in time and while there may have been bad weather in Chicago we were there in time had they not shut the door early. No further discussion.

In the middle of all this a supervisor came over and I asked her for the name of a manager in customer service at the airline, she said "we don't have that. Go to United.com and file a complaint." I told her that was not sufficient. She gave me her name and then announced "that's the only name you're going to get" and then walked away. We called the number given and were told there were no more discounted rooms and we were on our own. Went back to a desk in the baggage area and they reiterated.

This goes without saying that I continuously repeated to the United Airlines agent that I had to travel urgently because I was going to a funeral... Funeral that I could not attend because United Airlines had me at the airport for 14 hours and would not listen to me. Besides, I had had a 4 hour surgery two weeks before the flight and this agent simply would not care, would not listen, would not give a damn. The only thing he did was yelling: "GO BACK TO THE LINE." He started sending people in other airplanes; people that for sure would not care staying in FL one extra day. I was crying!!!

In November of 2014 I purchased a ticket to fly to Hawaii because I had that credit. Unfortunately could not travel for health reasons. I developed severe panic attacks and I cannot be in closed areas as I could stop breathing, put my life in danger, or even die. This is also due to the fact that doctors found out a problem in my heart. Despite the fact that I sent two letters from my physician stating that I cannot fly, United continues to send me that $150.00 credit **knowing that I will never be able to use it**. They simply refuse to pay me the money knowing that I incurred in a 600 expenses because of their irresponsibility.

Impossible not to get upset and angry with their customer service people. They suck!!! First, I don't know where they are from (most of them have a terrible accent you simply cannot understand them). No matter how many times I call, the quality of the sound is awful; it seems like they have their offices under deep sea water. And the music? OMG... It sounds like one of those very old antique record player. Most of them keep on telling me that there is no way to transfer the call to the refunds department because they can't do that... LOL!!! After 5 phone calls and being on hold for 52 minutes the last time, finally they transferred me and I could talk to the Refunds Dept. Ah... and you have to kiss their *ass* for them to transfer you, because if you don't, chances are that they will tell you they are going to transfer you, but they actually put you on hold for 45 minutes before another agent comes and you have to repeat the same story over and over...

At this point, I just want ALL my money back. It is $675.00 that I have been requesting for months. I will never... EVER... fly United Airlines again! I had 1.5 lb extra in my baggage and they made me pay $35.00. I have proof of all of this, but what United doesn't know is that I work for a company that has over 2,635 employees and growing... A massive email will be sent to every single person in the company. I am submitting a complaint to the Federal Trades Commission; I am filing a complaint with the Better Business Bureau. I am filing a complaint at the small claims court.... United, you refuse to pay me my money back? Let's see who is losing more... Unless you don't care about losing customers! I will send them all to American Airlines, who doesn't charge for extra luggage and treat you like a QUEEN.

On our way home I was excited to see TVs on the back of each seat which faded quickly as soon as I realized I couldn't watch a single thing unless I swiped my credit card. Sorry any motivation I would have had to shell out $7.99 to watch any kind of entertainment was obliterated by having to pay $125 for 1 check bag for both my husband and I.

Don't worry the fun continued... As soon as the 1st person exited our plane that landed in Dulles, the air on the plane was turned off making for a very enjoyable hot wait for everyone else. Why would it end there??? Our connecting flight departure time was changed numerous times due to "awaiting aircraft." Ending in over an hour delay. No thank you United Airlines, I did not enjoy our experience together and will not be using you again.

While flying, every time she would pass our aisle, she would begin laughing and shaking her head. Whenever she needed to talk to us, she would have an attitude. When she was picking up our drinks, my mother asked if she had a problem and asked for her name. The stewardess ignored her and walked away. Towards the descent of the flight, my mother asked again what her name was and the stewardess grabbed my mother by the shoulders and yelled "I will never give you my name. If you want my name, you can report me," and walked off to first class where she wasn't seen until we were walking off the plane.

I said "at least allow me to check out my bags in Chicago." What they rudely say NO. However, when I spoke to their customer service supervisor Mr. **, He said "it's ok we will allow to check out at Chicago. Bring them." When I arrived at airport people there say "we do not have any documentation regarding that." I was like "What the HELL?" Same old pay 200$ each. They just want MONEY never care about customer. Finally, we decided to leave our bags with our friends and just board the flight. They say "you are 3 MINUTES LATE for check-in." WE WERE STANDING THERE REQUESTING THEM FOR 1 HR. They did not allow us to board flight. Very Rude - never want to help customers even though they can do it.

Thank you SOUTHWEST you saved me on this bad day. Just $142 with all my baggage FREE compared with United charged me and I lost $130 + (25+35 for baggage) and have to bear with their Unwilling rude behavior to help customer at check-in. I would recommend all my friends to travel with SOUTHWEST here after. I WOULD NEVER TRAVEL IN UNITED, EVEN THEY OFFER ME FOR FREE. HAIL SOUTHWEST. I have to 1/10 as the system is not allowing me to give ZERO.

First they should have explained to me at the beginning that American Airlines was destined to Newark and the arrival time. I for one don't know anyone in Newark and have never been there. My concerns were that I am a female and would be scared in an airport where I don't know anyone. I was told I could take a bus to LaGuardia from there - again I had not planned it that way. Anyway the attendant tells me to choose between the alternatives she had just offered which is either I take the transfer "American Airline" or wait till the next day.

At this point my luggage is already booked by American Airline so I have no choice but to go to Newark. I arrive in Newark at about 0100am and there is no bus to New York till 0400am. Taxis are very expensive therefore the only option I had was to wait for the bus to New York Port Authority and then transfer to a local bus that would take me to LaGuardia where I was originally supposed to have arrived at 11pm 8/13/2015.

I totally get it that things happen and situations change. I believe if you inform the customer of the changes and attempt to seek solutions to the problem there could be an understanding and sometimes a fair solution leaving both the customer and those providing the service happy. But in this situation I did not sense or get this feeling whatsoever. The lady was not empathetic and didn't even apologize. She was ready to serve the next person in line and told me to get back to her when I decide what I want. Decide? My luggage was already checked in and she told me that things were what were and there was nothing she could do - she mentioned that the delay was due to weather therefore she was not obligated to book me a hotel.. I didn't understand what she meant by that. In brief with that kind of customer service I don't think I ever want to travel United again.

I am a very loyal United customer. All my parents and my flight are booked through United. I also have a United Mileage Club credit card, and I used it to book this ticket. If that male customer service didn't tell me he could cancel the reservation for me and give me full refund, I wouldn't have booked another flight. Now I have a duplicate ticket (2000$ worth!) and one becomes completely useless. I am a student, and 2000+$ is really not a small number for me. It could support my living for more than 2 months. I really hope the customer care can solve this problem! I'm still awaiting their responses. If they do not take it seriously, I will never fly United again!!

On July 15, due to an emergency I had to travel to Madrid immediately. I tried to change my flight with the reservation code: ** from Newark to Madrid (and return), but they did not let me do it. When I called United Airlines to do the changes they refused to do it saying that my ticket was bought through a travel agency (Hari World travel). This travel agency referred me to other agencies: AiroDeal and to Otis travel. I never bought a ticket with any of these travel agencies. This was the first time I heard about these travel agencies. I bought it directly through United Airlines.

Since I couldn't do the change of my flight I had to buy another ticket (one way which cost me 2029.80$). Then, the week before July 31 (once I was in Spain) I contacted United Airlines asking to change my flight again in order to be able to come back to New York. They said that if the purchase would have been done through United Airlines, they could have changed the round trip in to get my return flight. Again, United Airlines refused to do the change saying that my purchase was done with a travel agency. They provided me with a couple of numbers: Hari World travel: phone#: 2129773300; AiroDeal: phone#: (+1) 8448556677; Otis travel: 1-844-855-6677.

The agencies mentioned the problem was not solved because of United Airlines and vice versa. I was struggling hours and days, waiting for response. They hang up on me. They told me to be patient and wait and I did but nothing was solved. They did not change or cancel my flight. I couldn't get my return trip to New York. And this situation went over few days. (I recorded some of the calls.) Again, I had to get another flight ticket in order to get back to New York and cost me 1800$.

In the first place, I approved the money transfer to United airlines but I did never approved a transfer to any other agency. Since the purchase is claim to be done to a travel agency it shouldn’t be considered approved and the 1219.14$ should be refunded immediately. I never received any refund, even if they mentioned that they were going to do it. Secondly, a travel agency that claims that is United Airlines is doing fraud. If United Airlines is aware of this situation and is allowing it is committing fraud as well.

In the last place, this cause many troubles, time and complications. I was travelling on an emergency and I received no help from United Airlines. I was mistreated and United Airlines should give a compensation for this. I need to get the refund of my ticket which was 1219.13 $ and a compensation for all the time trouble caused. I paid 5048.94$ for a trip that cost around 1000$. I have attached all these payments. I consider that I should get this money or at least the difference of what a regular ticket cost (1000$) and what I finally had to pay (5048.94$). Thank you very much for your consideration.

Finally a man came along and pushed my wife and I into the area where there was an elevator for staff. We arrived in the gate area where the officious agent was boarding passengers for the next segment of the flight. The man said he was "off the clock" and left us. The officious agent ignored us and finally I had to push the wheelchair and our baggage all the way through the airport and out to ground transportation. I hope you can identify the unpleasant person who ignored us and reprimand her, but the bigger problem is your people don't seem to care about handicapped people once it gets late.

I booked a flight and chose the ticket that was most convenient to them (since there was no inconvenience regarding Pet Safe drop off during their first flight and no warning of hours of operation I assumed that it would be open). To my displeasure after I booked their dog with United Pet Safe three days later they told them that the dog wouldn't be able to fly with them because the hours of operation at the drop off were not open till 8am and their flight was at 6:24 am. As a visitor in Florida State with vacation funds depleted my cousins had no one to leave their dog with so that he could be shipped to LAX after they left. This has caused us the most horrible experience with United Airlines.

Their refund policy states that after 24 hours there can be no refunds on flight cancellations. Simultaneously their Pet Safe states that they will call you regarding your pet's booking within 3 days. So there is no way to find out if I will need a cancellation or not prior to getting contacted. Likewise booking the dog first would be a blind game because you are not guaranteed a date and time as well as the fact that they can probably schedule him shipped during a time when the tickets are pricier.

My cousins and I called customer service at United Airlines three times to see what could be done and if we could get a waiver for what would be $200 per ticket ($400 total). I called them first and the representative said that she did see the inconvenience caused by the company and that she would speak to her supervisor so that we can get a fee waiver. She then proceeded to tell me that there can be two things done. Either I pay the $400 flight change fee OR have a fee waiver and still pay over $400+ for the difference in ticket costs which she said would be more inconvenient. I asked her if there was another less expensive ticket and she said no. I said "ok thank you" and that I would discuss it with my cousins.

When I hung up the phone I saw on the united.com website that there were cheaper tickets that the representative didn't mention to me which would be a $8 difference and a more convenient time. I spoke to my cousins about this and had them call this time and try to talk about the 8 dollars difference instead of $400+. When my cousins called the representative said she would have them speak to the United Airlines supervisor in Houston. The supervisor rejected the request and insisted that it was our fault for not investigating the hours of the dog drop off location and that it was $400 for the change and inquired as to why my cousins didn't take the 8 dollar difference before. I gave one final call this morning and the representative couldn't even find the flight for what would be the 8 dollar difference. It took him over 15 minutes to find the flight. When he did find it he said he would again speak to the supervisor regarding the fee waiver.

I told him I had called before and I was approved for the fee waiver but needed to pay the difference but he insisted there was no comment left by the previous representative regarding the phone call I had made. After holding another 5 minutes he immediately said the supervisor had rejected the fee waiver request and that it would be $400 ($200 per ticket). My cousin paid $269 per ticket (around $540 total) and paying an extra $200 per ticket is more than half the cost of the ticket. I am very displeased and disheartened at the customer service given to me by United. I will no longer be flying with them EVER. I'm thinking as to why the supervisor would first approve a fee waiver when she knew the difference would be greater than $400+ and once my cousins and I try to show her a more convenient ticket for us she refuses. Very unprofessional staff and supervisor. HORRIBLE AIRLINE COMPANY!! YOU GUYS NEED TO GET IT TOGETHER!!

On Friday August 14th I purchased 2 round trip flights from UA online. One round trip ticket went through just fine and is the process I follow every week. The second went through and when I checked my bank there were five charges for the ticket. Yes one single ticket not 5 with five charges from United for that one ticket. I called the reservation line at United and was told by the representative I must be mistaken because they only had one ticket for me. She went on to say I must not be looking at my account correctly. When I explained that was not the issue she said I should give it a week or two to sort itself out. A week or two really so I should let you have 2,000 of my dollars while you figure out you made a mistake because obviously she could not bring herself to admit UA may have made a mistake.

I asked to speak to a supervisor to gain some sanity on the call and find a resolution so the money could be returned to my account. Mr. ** got on the phone and proceeded to lecture me on how things happen sometimes. I told him I understood that and I just wanted to get it fixed. He then went on to say that the issue was my fault. Really how is it my fault if there is only one ticket and 5 charges? Anyway we continued to speak as I was boiling at this point. He also told me there was only one ticket so I must be mistaken. At that point I got our bank on the phone who told Mr. ** that yes indeed UA had sent 5 charges through. Mr. ** could not speak intelligently at all with our bank and continued to blame me for the problem. He then began to lecture our bank. Really you are going to do that.

Finally our bank informed the UA rep she was reversing the charges because it was obvious they were erroneous and he could not justify the charges, provide details for the charges or even take responsibility that there may have been a system error. Once we got the UA rep off the phone our bank commented how rude and unprofessional he was and apologized for his actions. Got to love it when a customer service rep at one organization takes the hit for another they are not even connected to just to ensure your experience with their organization is a quality experience.

Immediately after the experience I began finding the process to report the incident. I discovered there was an online form and phone number. Well don't bother. The online form sends you a reply that says they have received your comments but you are not provided any updates on the review of the information and if there is an outcome one would get something within 7 days. Well don't expect a timely turn around is all I can say. Maybe the thought here is if you wait long enough the problem will go away. The second option is a phone number. Guess what it is for an answering machine and go ahead leave your number, you will not get a call back.

So obviously the weekly travel 2 passengers are doing does not rank on the want to keep the business scale. I can only imagine how the vacation traveler ranks. So United Airlines it is time to look deep within and decide how you want to be when you grow up. Sure you have merged and gotten huge but your customer service skills have dropped into the toilet and your ability to keep passengers coming back is in a decline. Yes the word is out and people we know with your company have confirmed this fact.

So as we got back into traveling we have been loyal but are thinking very strongly about leaving the UA customer ranks with so many others to fly with an airline that cares about the customer. I wish you luck as you figure out your path to become an adolescent and fix all the ills the merger has brought. Maybe one day you will again be the Friendliest Skies but you have a long way to go to regain that title in my mind.

After waiting about an hour or so, they had an earlier flight going out...again the same agent, now at the gate, waves me over and gives me another ticket with a confirmed seat on the earlier flight. Puzzled, I took it and was happy. After I took my seat, they managed to squeeze another 15 standby passengers on that flight and cancelled the last flight. They are so greedy, holding seats, hoping someone will pay for the extra leg room then just giving them away instead of doing the right thing. Yes I got to my destination but needless to say, my bag did not and unfortunately, I had my car keys packed inside. So my car is at the airport being charged another day, and I had to take a 60 taxi ride and will have to do the same to retrieve it. What a mess. Let's hope they get my bag on the next flight...not good United, not good.

I was FORCED to move if I wanted to get home. So now I have really bad tinnitus and will for several days. I spent over 2 hours with my fingers in my ears to try and keep the noise out. It was by far the worst experience I have ever had on any airline. United does not care about their customers at all. They only care about their employees. I should not have to be jumping through hoops in order to get my $69.00 back either. You should have refunded the money on the spot if you forced your paying customer to take a seat they did not deserve. My brother was as pilot for American Airlines and they do not have a policy that bumps paying customers in favor of the EMPLOYEES. My other brother works for Alaska Airlines and they do not have that policy either. United is the worst airline for customer service I have ever experienced.

On our last leg, an overnight flight from Newark (NY) to London, we discovered we hadn't even got our Econ Plus seats (which we paid for) but were crammed at the back. This was because they had changed the transatlantic plane to a much smaller one and Business Class people had been moved to our Econ Plus seats. They had no interest in the customers - and had separated families and couples too. We were very tired and so stood our ground - we paid $1,100 for the 'privilege' of flying Econ Plus so we would like them. The cabin crew who were dealing with so many complaints on board - they didn't know which way to turn - offered to move us to the next flight where we could have the better seats and we reluctantly agreed.

Having carted all our bags and tired children off the plane (it was 2330), we get to the gate and are told by rude staff that we will now have to pay an upgrade fee as this next flight is more expensive. They want a further $800 for the pleasure of us sitting in a half empty plane in the type of seats we had paid for and that they had offered us. To make matters worse, they were earlier offering people credit vouchers to get ON this later plane. Things got very tense and we refused to pay. On top of that, predictably when we got to London, our bags were missing. We were told at Heathrow that a huge mountain of bags sitting in a corner was waiting to be reunited with owners who had travelled UA, and this happened all the time. I despair. The worse airline I have ever flown on and that includes Ryan Air!!

We get to NJ at 12 a.m. The connecting flight to ME has already left. We wait in customer service line for an hour, only to be told that the next flight wasn't until 12 the next day, and said that they would provide no meal vouchers, no pillow and blanket, or any other option because they had reached their limit. Just plain cold, with no compassion. We were only going to be in Maine for 24 hours to look for a place to live for our relocation so we decided to salvage the trip by renting a car and making the 5.5 hour drive there. Guess what? They cancelled our return flights!!! Because their records showed us never arriving in Portland by plane, they cancelled and sold our seats home. We had to fly standby.

Waited in the Customer Service line for just under an hour. An attendant from behind the United Customer Service counter comes out and goes to the customers at the end of the line to inform them they could go downstairs to another service desk that had now opened and there would be no waiting. The attendant then came to those of us who were within 10 spots from being served and told us "there is no waiting downstairs at that desk now." I said "oh, sure so we'll go get behind the folks that were behind us."

Get to the lower level customer service desk, a nice lady name Nelly says you're scheduled for the 5:30 am flight to Denver tomorrow. I'm just like really... sigh... "Would you like to get to Denver tonight?" she says. "Well yeah that was the plan" I say. "Well let's send you to Houston" she said. "Then Houston can get you to Denver before midnight." Okie dokie. Loudspeaker on the flight into Houston: "Sorry we are late into Houston" they said. "Be sure to check with the 1st attendant out the door for the connecting flight information" they said. "1st attendant?" I ask. "The Denver flight?" "Ask the next attendant with the list, she'll help you."

2nd attendant clearly enjoying a conversation in Spanish with some nice Spanish speaking folks. "The Denver flight?" I ask. Happy Spanish speaking voice switches to a who the hell are you voice "It's Gone". I repeat "The Denver flight?" Back to her crabby voice, "It's Gone, see customer service!" As I turn away she begins a delightful singsong voice and laughter with some other Spanish speaking customers. As I readjust my carry-on items I head in the direction of both the gate I would have been going to...sigh and that of the customer service desk.

Halfway down the concourse I hear on the overhead speakers "This is the Final boarding call for the connecting flight to Denver." Between my attempts to be heard down at the end of the Houston concourse C the two men working that boarding gate are actually looking down the concourse in case there is someone they can help. They responded to the hysterical arm waving woman in a hat... They did their best to assure me I was ok and would indeed be on that flight back to Denver

So the flying day that was to have ended in a Denver arrival at 1:55 pm MDT finally completed at 11:30 pm MDT. Better late than never. Friendly skies, customer service... of all the United Airlines folks I dealt with on Monday August 17, 2015 (approximately 30) there was a very nice attendant on the Houston flight to Denver. The men at the boarding gate C41 in Houston were nice and actually cared about the customers. The customer service attendant in Houston Nelly was nice and actually cared.... do the math. Looking forward to Flying United again... Not likely.

And who cares to explain how you screwed up the plane, that prerecorded voice has no charms. No wonder I'm cranky, salty and angry and seeing merit in the right to bear arms. United you're lame, hang your head in earned shame, your attitude is truly outrageous. You're disgraceful and gross, overfed and morose, and how I wish my disdain was contagious. And I will make a note, while I buy a speed boat, that Delta are equally as bad. Why bother to travel? It will all just unravel and leave travelers terribly sad.

The overnight delay caused me to miss a day of work which cost me valuable paid time off. As a psychotherapist for women in an intensive trauma treatment program, unexpectedly missing a day not only affects me, but the care of a very vulnerable and high risk caseload. My clients expected me back and, while one extra day can seem negligible to an average person, with this sensitive population and its high incidence of suicidal behaviors, it can literally be a matter of life and death.

I did my best to stay calm and take this in stride, then arranged caseload coverage, and tried to remember that these things happen sometimes. I did as I was told the morning of 22 JUL. I arrived on time, promptly checked in with staff, was issued a boarding pass, and was at the gate over 45 minutes prior to take off. Upon arriving at the gate, I followed instructions to check in with the desk regarding whether or not my baggage would be on the flight. I got in the queue and eventually spoke to Patsy ** who informed me that my luggage was not showing in the system. Ms. ** recommended that I board the plane and check in regarding my baggage with United staff at EWR.

I then scanned my boarding pass, boarded the plane, and took my assigned seat (23H). Another passenger claimed to have the same seat and then walked away. A few minutes later and without explanation, a uniformed man said I had to take all my things and exit the plane. It was a frightening and embarrassing experience. I asked if I had done something wrong and was given no explanation. I was only told that the man could not discuss it with me and that I would need to speak to his manager.

I was then brought back to Patsy ** who told me that "operations" had said I would not be taking the flight and that's why my seat had been given to someone else. I don't understand how this could happen. The very same woman who I spoke to about baggage at the same gate just moments before was telling me that United did not think I would be taking the flight. I was handed a food voucher for 10 GBP so [I could] go get some breakfast, which is insulting after such treatment. I have no idea what happened; all I know is that my seat was literally sold out from under me. If I was doing exactly as I was told every step of the way, why was I forced to forfeit my seat for someone on standby?

I can only conjecture that United profited considerably from my removal from the aircraft. On top of everything else, the 10:05 flight I was placed on experienced multiple delays. First, the incoming plane was delayed and then there was a mechanical issue and uncertainty regarding whether or not the necessary parts were available. The 10:05 flight did not leave until after 13:30. Per United's Notice of your Rights for Flights Departing the European Union in the Event of a Flight Delay or Cancellation or Denied Boarding, I am entitled to the benefits of Subsections A and C of EC261/2004 for being denied boarding.

Subsection A states that since I was involuntarily denied boarding, I am entitled to receive 600 Euro. Furthermore, under Subsection C, I was entitled to meals and refreshments in a reasonable relation to the waiting time. 10 GBP was insufficient to cover both breakfast and lunch at an airport. In addition to the 10 GBP voucher, $13.83 was spent on food during the delay.

Under Subsection C, I was also entitled to two telephone calls, telex or fax messages, or e-mail messages. Had staff alerted me to this (which they did not), it would have been very helpful, as I was unable to access the Heathrow Internet after my complimentary 3 hours ran out and was thus unable to update my significant other/ride home from the airport on my actual departure time (which kept changing).

Additionally, per United's Notice of your Rights for Flights Departing the European Union in the Event of a Flight Delay or Cancellation or Denied Boarding, I am entitled to the benefits of Subsections A and C of EC261/2004 for my rescheduled flight being delayed by three hours or more (UA28 was scheduled to depart at 10:05, but did not depart until after 13:30). Subsection A states that since my flight was delayed for over 3 hours, I am entitled to receive 600 Euro. See above regarding Subsection C-a.

I expect to be reimbursed the 1200 Euro to which I am entitled under EC261/2004, plus $13.83 for food costs. Additionally, and seeing as how United sold me a seat and then sold that same seat to someone else while I was sitting in it, I think it is only fair that I am reimbursed for (1) 30,000 miles and $68.40, which I spent on this flight originally (2) being forced to lose time from work at the rate of $23.84 x 8 hour/day=190.72 (3) being frightened and publicly embarrassed without cause. I had previously and recently enthusiastically recommended the Chase United Explorer card and the services of United overall. I must say that I am truly impressed with the poor treatment I have received and will no longer be able to make such endorsements.

This flight to Montreal was delayed about 10 minutes, and didn't disembark for several minutes after arriving because of some equipment issue. As a result we missed our connection (Montreal to L.A.), and were stranded in US customs. Why? Despite being assured by the United agent I spoke to to fix our split up flight issue that customs was cleared in L.A., we were routed to US customs "pre-clearance" in Montreal and watched through a glass wall as our flight to L.A. loaded the last passengers and left without us. To top it off, our customs officer couldn't locate our bags (which we were supposed to visually identify as ours).

We were told to take a seat, and that an airline representative would come and help rectify this mess and get us a new flight home. After about 1/2 hour, a very curt, very rude rep from Air Canada showed up, said "follow me", and walked us to a customer service counter. I failed to mention earlier that my wife was walking (limping) on a sprained ankle, and no one, NO ONE, ever once offered her a ride or a wheelchair.

A second agent spent about 45 minutes trying to sort out how to get us home on new flights, and ended up sending us down the terminal to an American Airlines gate to board a flight to JFK and to secure new boarding passes. This agent told us, "Sorry, there are no seats on this flight. You'll need to leave and go back to the customer service agent." I refused, assuring her that 3 of the seats on her plane were now reserved for us, and even showed her the confirmation the agent had already printed for us. She then threatened to call security because I was refusing to allow my injured wife and 9-year old daughter to be subjected to any more of this ludicrous buck-passing.

I finally succumbed, ran down the hall, grabbed the agent who had booked us on the flight, and brought her back to the American agent. After a long conversation, we were told we were on 'standby', and waited for the plane to load. Luckily, we got the last 3 seats, and made it to JFK. After a several hour layover, we boarded another United flight to L.A. From L.A., our flight home was further delayed, and we finally arrived home at 2:30 am the following day. Our original itinerary had us arriving home at 1:30 pm the same day we departed, and pets were due to picked up, etc. With the time change, we ultimately kept our 9 years old daughter up for 24 straight hours. Shame on you United. We are 3 more travelers you'll never get the chance to abuse and mistreat again.

I called them today 8/17/15 to check my balance as I had not flown for a while having moved house from WA to VA and changed job. I was told my mileage was zero. I was told my 59,000 miles had just expired a few days before. I insisted that I had been assured by United staff that my mileage would not expire. Nothing I said would in any way cause them to reconsider reinstatement of my earned miles. So over the past 3 years they have taken 109,000+ miles from me despite their reassurances of no expiry. They said they would reinstate the 59,000 if I paid them $400. How disgusting, dishonorable and deceitful can you be.

This year, my wife and I will be flying to Europe, Israel, London x2, to WA state a number of times. However, we will not be flying United. They, in my opinion, have disgraced themselves again and again. Did I mention that the latest call to them was received by them in Manila in the Philippines. I barely understood the person I spoke to because of their accent. In addition the line was so poor that it crackled all the time. SO shame on you United Airlines. I will never board one of your aircraft again. You have thrown away a 20+ year frequent flier, the truth is you simply do not care anything for loyalty.

Ms. ** downgraded my upgraded seat (+328 extra) to coach claiming there weren't any first class seats available. She also charged me $260 for checked baggage fee. I informed her I'd paid for first class which allow 2 free checked bags, not including a weapons case. She informed me that I would have to make a request via website. After boarding my first and second flight last I clearly noticed that there were plenty of seats in first class and asked the flight attendant to confirm. Due to the horrible customer service and unprofessionalism, I'm personally incurred a personal loss of $588.00.

After making a formal complaint on the United Website, they promptly denied my request for a cabin refund and the baggage refund. The total trip costed me $888.00 which is excessive for a one way flight from LAX to PHL flying coach. I also had to wait for 4 hours in the airport to board the next flight; which was a downgrade from which I had paid. This is unacceptable. Airlines have use their power of the TSA regulation to strong arm people into unnecessary fees. Where is the accountability for United Airlines to provide prompt customer service?

I would like to ask for compensation for the taxi tolls that I was not told I was going to have to pay or the tip I had to leave him. This total cost me $55.00 ($38 in tolls and the rest in tip) as well as one-half of my flight trip for the 18 hours of travel one way to Norfolk VA due to air traffic control problems which caused all the mayhem I endured before finally arriving at 11:00pm and my son missing the check-in for the Junior Olympics. At just past midnight the day of my return, you cancelled my flight due to lack of crew. I was fortunate that I was able to get another flight out with another airline for later that afternoon. The travel for this very important event was very stressful and did negatively impact the outcome of the event as my son was EXHAUSTED by the time we reached the hotel and got our rooms.

We were up at 5am and didn't get to bed until almost 2am and had to be at the event the next morning to compete at 7:30am. It was not the first time Junior Olympic experience we had hoped for and it was due to United dropping the ball. I would appreciate a refund of some sort to help make up for the highly stressful travel experience we had with you.

Then I missed my connecting flight, and I got on a new flight (after talking to a very rude lady at customer service), and that flight was delayed because they didn't have any flight attendants for that plane, so they had to wait over an hour until they could get a new flight crew to come. I had an absolutely miserable experience with United for all 4 of my flights with them, and I will never fly with United again, and I will tell all of my friends never to fly with them either.

When that was over my wheelchair was nowhere in sight nor was the young man. Then I saw my wheelchair and get in it and the AirServ young man starts throwing my things at me that went through the scanner. At this point I was in tears. I have major back surgery in 2 weeks and he did not care at all. I was then given to another man who was driving a shuttle and I did break down again in tears. The man who was driving the shuttle asked me what was wrong and I told him. I asked for the young man's name and he did not want to tell me. Finally he said Randy.

What I realize is that you contract through AirServ - but do you really make sure the employees care and are nice to people needing a wheelchair? I am very upset. I did call and file a formal complaint, here is my case ID number **. I held United Airlines in a very high regard, but after this horrible experience I do not. I have since wrote to them every single day on their website under "Airport experience". No word from them at all yet. They truly do not care.

Let me first state that I am 55 and 120 pounds, 35 years old and I can barely fit in your lavatories; when I joke with the flight attendants on each leg, they express to me that many people cannot fit in your new bathrooms; this is a safety concern. The lack of leg room and seat width is an outright and beckoning reminder that United cares more for the bottom line than it does for its passengers. I am in fear that your new configurations will set the precedent for other airlines; that is why I feel I must express my opinion to you and to the Department of Transportation.

United is the nations leading airline; and I find it an appalling embarrassment our country is represented so poorly; from extremely low customer service, cow-packed fuselages and disheveled flight attendants. As a flight attendant and seasoned world traveler, I have experienced far superior aircraft and service on Thai Airways, Kenyan Airways, Turkish Airlines; in fact, instead of using miles for my September trip in Rome, I booked with Tap Portugal. The thought of subjecting myself, and comfort for a trip over 2 hours and across the pond was not going to happen, even if I had to pay more money.

Here is my question to you that I would like an answer: Are the new aircraft configurations expected to continue as new aircraft are either added or refurbished to your fleet? Lastly, here is my final opinion: Since when has United forgone pride as the nations leading carrier to make a cushier bottom line? I am ashamed, as an American, aren't you?

I started to shake I did not know what to do. I started to pull out my medicine and tried to put in my little purse. I have many boxes some of these are injections, (saxenda - very expensive and fragile) who should be store at temperature not to exceed 86 f, followed by boxes for the needles, and my two daily prescriptions. The situation was tragic, unfortunately my purse was not big enough to contain all these boxes. The flight attendants come back and again aloud she said that there was no reason for me to throws things. What? Throws things? First of all I was not throwing nothing. Quickly I tried to make some place in my purse for my medicine, with fear that I be thrown out, for delay the flight.

She told me (not even asked) to give her my carry on! (She find place in business class that should have been my place seating since I was paid for an upgrade.) My sister tried to comfort me, not speaking English she did not understand what was going on. She only saw my discomfort, which almost burst into tears. When we arrived to destination I asked her name, she look me with an attitude, and she asks for what reason I want to know her name, before I could answer she said Rosy. (I do not believe is her real name.) I never been treated so grossly. I hope to forget soon, but certainly I'll think next year before using again United.

At the airport in New York other passengers express their disagreement on the behavior of this flight attendant but not limited to one of them, because in the end no one intervened to help. Your salary is paid by the customers, you cannot treat them like garbage, especially if I have done anything wrong. My hand carry-on was in the right sizes and only one, not like some I've seen boarding with super size backpacks and a carry-on too. In a flight there must be space for the carry-on for each passenger, before boarding you should check the passenger carry-on size allowed only one per passenger and the right size and not just pick on the last passengers, with the excuse that there is no more space. It's not fair. I paid for my ticket. This is not professional, not at all.

I travel to Italy every year for my monthly vacation and most of the time I pay the ticket to someone else, like this year: Reservation # ** for Maria **. She comes to visit her daughter (my dearest friend) in USA. Depart with me on September 3 coming back on October 4. Reservation # ** for Maria ** . My sister and my niece, who left for the USA on August 27, to return to Italy with me on August 6th. All paid by me, you can check.

I went out, and looked for the service desk, but there was none. I talked to several people at the airport. They told me United didn't have a service desk in Calgary! I told to try to ask Air Canada, as they were partners with United on my flight to Calgary, about hotel options. The Air Canada hostess called United and told me somebody would come and help me. After an hour, I realized nobody would come, and took a cab (for $200) to my final destination. My original flight would have departed from Chicago at 1 pm. We left Chicago at 9 pm. I didn't get any meal vouchers or refunds for this. Because the second flight I was booked on got continuously delayed by about 15 minutes, I couldn't actually get a proper dinner, because I had to wait at the gate.

The thing I am most pissed about is that everybody told me I would be helped at the service desk in Canada, but it didn't even exist! If I would have known this in advance, I would have asked for a flight back to Boston, would have slept in my own bed (instead of arriving at my final destination at 3 am, 5 am EST), and would have taken my flight to Calgary the next day. I am also very annoyed by the "rights" we have as customers in the US. There is no way I am getting my money back. It is weird that United, and probably also other airlines, can treat us as luggage.

I've been in contact with so many agents and told me best thing I could do is go down to the airport (Sky Harbor), which is 45 mins away. As I got there a lady was helping me and been on the phone talking about my situation. I asked "Doesn't all your phone calls have recording cause when I call it always says "this is recorded for quality and control" and with that, that would be my only evidence that I have booked a roundtrip." She replied "that is only for security purposes." Anyways there was nothing she or anyone can do and what we had to do was purchase her own ticket again. My sister-in-law left July 27, 2015. I'm trying to find ways to see if we're able to get our money back or sue but I have no idea.

I booked a flight from D.C. to Ithaca through Newark. When I arrived at Newark August 9, the flight was delayed over an hour, to 9:49 p.m. because of "crew availability," Then it was delayed again, until 10:30, because the plane was at the wrong terminal and had to be towed to the terminal where it was scheduled to leave. I arrived at Ithaca close to midnight. The incompetence on United in scheduling flights and getting them out on time ought to be the subject of fines for failing to provide scheduled service. The small planes they use for short flights are subcontracted, and they are small, cramped, and not terribly comfortable. It would be nice if they thought a little bit more about customer comfort, but the real issue for me is that there should be consequences for United because they so often fail to provide the scheduled flights on time, and the cause is not weather related.

Today, I went to book a flight to see my husband. I tried using the voucher to book this flight. On their website, I was not able to use both vouchers, so I called their reservation phone number and reserved my flight with another one of their representatives. She told me that everything was great, and I would be paying $100 less by using both vouchers. I thanked her and we ended the call. I checked my email confirmation for the flight, and my card was charged $50 more than what their agent quoted me.

I called them back and was given the runaround. I was told that even though I was quoted something different than I was charged, there was nothing they could do. So, because I was not informed that I could not use both vouchers at the same time, I am stuck paying $50 more than the quoted price. I will NEVER use United again. I don't understand how this company can repeatedly LIE to their customers over and over again. From here on out, I will pay more to fly with another airline (I work very hard for my money and I am a very frugal person, so that is saying a lot). I will never give them another dollar.

I doubt I will be flying anytime soon in spite of what we had plans - I guarantee I won't be darkening O'Hare ever again, NEVER. Plus United is totally out of the question. I normally fly Southwest and quite frankly I will drive from now on. TSA was an ugly experience. We lost some of our duty free packaged goods we bought as gifts - I guess they were shopping from us. Nope, I'm done. This was the worst of the worst and I won't go through it again. Good luck TSA and United and O'hare!

The whole affair was very unprofessional. Both attendants should be reprimanded and reminded that the passengers are why they have a job. At the very least we should have been offered earplugs. I requested and received a headset but it didn't block out the voices. The segment of the trip from Houston to Seattle was pleasant and the attendants were professional. Our trip from Seattle to Quito was as pleasant as is possible when one is jammed into an uncomfortable seat with no leg or arm room for 11 hours.

On the way back (at the gate) my husband was asked to check our bags for size compliance and then told he and I both would need to check our bags, meanwhile several other individuals with large duffel bags and carry-ons that were much larger than ours were allowed to stow their bags in overhead compartments, I need to mention most of those individuals were in first class with multiple carry-on bags (male and female). Both flights were overbooked and no consistency with luggage requirements. There was an issue with an irate customer that had been bumped three times from her flight and essentially was removed from the flight altogether.

I was seated next to an individual that was CLEARLY inebriated and the flight attendant SHOULD NOT have continued to served him more alcohol but did so anyways. The passenger was essentially making inappropriate sexual comments to me but because the flight was full there was nowhere else to be moved but as I stated before the flight attendant continued to serve him alcohol even though he could not stand up on his own without stumbling all over everyone and was essentially slurring his words. This is the second trip where we have had horrible customer service and issues on the return flight home. My husband and I have pretty much decided that all airlines must be the same and will opt not to fly anymore unless we are unable to get to our destination by car, boat, or train.